Resolution 237-1989
\ -
Monroe County Commission
RESOLUTION NO. 237-1989
A RESOLUTION OF THE BOARD OF COUNTY COMMIS-
SIONERS OF MONROE COUNTY, FLORIDA, AUTHORIZING
THE MAYOR/CHAIRMAN OF THE BOARD TO EXECUTE AN
AGREEMENT BETWEEN MONROE COUNTY, FLORIDA AND USA
800, INC. CONCERNING CONSUMER TRADE INQUIRY
SERVICES.
BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF
MONROE COUNTY, FLORIDA, that the Mayor/Chairman of the Board is
hereby authorized to execute an Agreement between Monroe County,
Florida and USA 800, Inc., a copy of same being attached hereto
and made a part hereof, concerning consumer trade inquiry
services.
PASSED AND ADOPTED by the Board of County Commissioners of
Monroe County, Florida, at a regular meeting of said Board held
on the 28th day of April, A.D. 1989.
BOARD OF COUNTY COMMISSIONERS
OF MONROE COUNTY, FLORIDA
BY: ~~
(Seal)
A ttes t : D~:NX L.. ~OLHAGE, Clerk
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Attornev'. Off.
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A G R E E MEN T
THIS AGREEMENT made and entered into this
day of
..
, 1989, by and .between Monroe County, Florida,
a poli.tica1 subdivision of the State of Florida (hereinafter
called COUNTY), and USA 800, Inc., a corporation existing under
the laws of the State of Missouri (hereinafter referred to as USA
800),
WIT N E SSE T H:
WHEREAS, the Board of County Commissioners of Monroe County,
Florida (hereinafter called "The Board"), has authorized and
directed the Chairman of said Board to enter into this consumer
trade inquiry services contract with USA 800 pursuant to Monroe
County Resolution No.
, passed and adopted on the
, 1989; and
day of
WHEREAS, USA 800 represents that it is fully capable and
qualified to render the services which are the subject of this
contract,
NOW, THEREFORE, in consideration of the mutual promises,
covenants and conditions contained herein, the parties hereto
agree as follows:
1. TEP~1 - The term of this agreement shall be for a period
of thirty-six (36) months commencing on May 1, 1989, and termina-
tion on April 30, 1992. The COUNTY shall have the option of
renewing this agreement for an additional two (2) years under the
same terms and conditions.
2. SCOPE OF SERVICES - The USA 800 shall be responsible
for mailing promotional materials to be furnished by the Monroe
County Tourist Development Council (hereinafter called TDC) and
for answering telephone inquiries with respect to Monroe County
in accordance with the unit pricing schedules and details at-
tached hereto.
3. UNIT PRICING -
Set-up Charges:
Line Installation (AT&T Price)........................$
Fulfillment Service...................................$
800 Service........................................... $
TOTAL SET-UP (Invoiced)............................... ~
Monthly Charges:
100 Square Feet at $.50 per Square Foot Storage and
Inventory Control (Minimum)..........................$
Line Charge.......................................... $
4 Weekly Report Mailings (One Copy Why Called Report)$
Monthly Re-cap Report (One Copy Why Called Report)...$
Any additional Specialized Reports...................See
TOTAL MONTHLY CHARGES................................ $
Monthly Minimums (All Charges):*
All figures per month.
Peak Season (12/1 - 2/28)............................$
Shoulder Season (3/1 - 7/30).........................$
Off Season (8/1 - 11/30).............................$
349.00
100.00
400.00
849.00
50.00
79.00
10.00
25.00
Page 5
164.00
1000.00
750.00
500.00
* These figures are applicable only if the total of all
services rendered monthly do not reach the seasonal minimums
indicated.
Call Charges:
Calls per month.
Take: Name, Address City, State, Zip, Ad Source, Arrival Date,
and Send out Direct Mail Piece.*
1 - 2000.......................................... $ 1.45
2001 - 4000..........................................$ 1.40
4001 - 6000.......................................... $ 1.35
6001 - UP............................................ $ 1. 30
INQUIRY (NO INFORMATION TAKEN).......................$ .75
REFER ADDRESS/PHONE..................................$ .85
USA 800 shall provide to the TDC a monthly report of calls
received indicating the name, address, city, zip, ad source,
arrival date and whether direct mail piece was sent. The price
breaks indicated are not retroactive.
Data Entry:
Input above information retrieved from mail-in requests and sent
out Direct Mail Pieces.* (including track labels list)
Per Mail-in Reply (Five [5] pc. maximum).............$
Each Additional Insert...............................$
*
.20
.03
All prices are based on assumption TDC supplies all mailing
supplies and postage.
USA 800 shall submit a monthly computer print out of all mail-
ings. See Schedule A Mail Fulfillment.
2
WATS Lines:
USA 800 shall pay for all WATS charges and related expenses.
4. PROPOSED SCRIPT - TDC Administrator to provide script
to be used to respond to phone inquiries.
.,..
5. OPERATIONS-
SERVICE TYPE: SALES LEAD FULFILLMENT
RETRIEVAL METHOD FOR LEADS:
FIFTEENTH OF EACH MONTH.
MAILING ADDRESS FOR LEADS:
SANDRA HIGGS
MONROE COUNTY TOURIST DEVELOPMENT COUNCIL
P.O. BOX 866
KEY WEST, FL 33041
DISC COPY, FIRST CLASS MAIL FIRST &
DATA PROCESSING
SPECIAL PROGRAMMING:
Special reports Cost of Computer Programming Hourly Rate is
$40.00 Per Hour. .
RUN CHARGES FOR PROVIDING:
ONE DAILY REPORT $10.00 PER ONE COpy
ONE WEEKLY REPORT $15.00 PER ONE COpy
ONE MONTHLY REPORT $25.00 PER ONE COPY
SCRIPT CHANGE:
$20.00 PER CHANGE FROM CURRENT COMPUTER PROGRAM
DIAL-UP
SET-UP
PER LEAD
NO.-PASSWORD
C.C. FORMS
C.C. VERIFICATION
ELECTRONIC DRAFT CAPTURE
XX LABELS
Electronic Draft Capture or Compatible Disc.
$25.00 For Current Data Base 3%" Compatible Disc.
6. TERMS OF AGREEMENT - The terms of this agreement are as
follows:
3
(1) USA 800 agrees to provide personnel to answer the
toll-free (800) number 24 hours a day, 365 days a year.
(2) USA 800 agrees that all requests for information
received through the toll-free (800) number, as well as mail-in
requests, will be responded to by personnel.
(3) USA 800 shall process any and all requests and/or
inquiries within twenty-four (24) hours of receipt, Monday
through Thursday. Bulk Mail shall conform to Postal Regulations.
(4) TDC agrees to reimburse USA 800 at the rates
prescribed elsewhere in this contract.
(5) TDC will establish a permit mail account with the
U. S. Postal Service in Key West. USA 800 will ship from Kansas
City all required first class and bulk mail using this permit
mail account.
USA 800 will maintain a separate postage account
and shall provide the TDC with a monthly detailed postage report
with receipts. The report to indicate name, address and zip of
each mailing piece processed.
(6) TDC shall supply USA 800 with all shipping mate-
rials and literature on request.
(7) USA 800 shall not be responsible for the loss of
calls due to the disruption of lines outside its facility.
(8) USA 800 will answer telephone inquiries with the
information provided on the information sheet furnished by TDC.
If there are any changes in the way the line is to be answered,
client agrees to notify the USA 800 Operations Department by
telephone and confirm by mail, no less than two (2) working days
in advance of the change.
(9) Any change from original contract must be made in
writing and approved by the TDC, The Board, and USA 800.
(10) USA 800 agrees to keep all provided equipment and
inventory safe and secure and is accountable for said equipment
and inventory.
(11) Any special request where a dollar cost is in-
volved must be submitted on an authorized purchase order approyed
by the TDC Treasurer.
4
(12) Liaison bet'ween USA 800 and the TOC shall be
through the TDC Administrator.
(13) This contract may be cancelled without cause upon
90 days written notice to USA 800. Cancellation for cause shall
be without advance notice.
(14) All rates in contract are guaranteed for a period
of one (1) year.
After one (1) year, contracted costs are
subject to review and negotiation to reflect current cost fac-
tors.
7. INDEMNITY. USA 800 agrees fully to indemnity, and save
and hold harmless, the COUNTY from and against all claims and
actions and all expenses incidental to the investigation and
defense thereof; based upon or arising out of damages or injuries
to third persons or their property, caused by the negligence of
USA 800, its agents or employees; provided, however, that USA 800
shall not be liable for any injury or damage or loss occasioned
by the negligence of COUNTY, its agents or employees; and provid-
ed further that COUNTY shall give to USA 800 prompt and reason-
able notice of any such claims or actions and USA 800 shall have
the right to investigate, compromise and defend the same.
USA 800, INC.
MONROE COUNTY, FLORIDA
By
President
By
Mayor/Chairman of the Board
of County Commissioners
(Corporate Seal)
Attest:
(Seal)
Attest:
Secretary
Clerk
DATE
DATE
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BY
Attorney'. ~
5
SCHEDULE A
FULFILLMENT:
NOTE: SEE PAGE TWO FOR PRICING INFORMATION
-
1. SET-UP
2. PACKAGING OF MATERIALS:
3. POSTAGE ADVANCE:
4. STORAGE:
5. HANDLING:
6. PACKAGE LABELS:
7. LITERATURE PREPARATION:
8. OTHER:
FULFILLMENT PROJECTS:
LITERATURE OR MATERIAL TO BE SENT: 1ST CLASS MAIL
METHOD OF PACKAGING (PREPACKAGED OR TO BE PACKAGED BY USA 800)
APPROXIMATE NUMBER OF UNITS TO BE SENT: 200, ODD/YEAR
METHOD OF SENDING PACKAGES/ENVELOPES FROM USA 800:
xx 1ST CLASS MAIL (IMMEDIATE RESPONSE)
XX 3RD CLASS MAIL (REGULAR RESPONSE)
DATE MATERIAL EXPECTED AT USA 800, INC. MAY 1, 1989
NUMBER OF BOXES BEING SHIPPED TO USA 800 AND QUANTITIES PER BOX:
DATE BY WHICH MATERIAL MUST BE SHIPPED FROM USA 800:
XX WITHIN 24 HOURS OF RECEIPT OF NAMES (SUNDAY -
THURSDAY' EXCEPT BULK MAIL TO CONFORM TO POSTAL
REGULATIONS.
SCHEDULE B
The figure s
projections
and mail-in
indicated below are a guideline of various cost
based on a unit pricing structure. Volume of phone
responses received are the determining factor.
PROJECTED TDC PROGRAM COSTS
(30% calls / 70% mail-in)
57,000 calls @ $1.30.................................$
133,000 mail-in @ .20................................$
Annual Charges....................................... $
Initial Set-up....................................... $
TOTAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~
Cost per Inquiry.....................................$
(40% calls / 60% mail-in)
76,000 calls @ $1.30................................. $
114,000 mail-in @ .20................................$
Annua 1 eha r g e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
Initial Set-up....................................... $
TOTAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~
Cos t per Inquiry..................................... $
(50% calls / 50% mail-in)
95,000 calls @ $1.30................................. $
95,000 mail-in @ .20.................................$
Annua 1 Charges....................................... $
Initial Set-up....................................... $
TOT A L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~
Cost per Inquiry..................................... $
(60% calls / 40% mail-in)
144,000 calls @ $1.30.........................~......$
76, 000 mai 1- in @ .20................................. $
Annual Charges.....,............................"...... $
Initial Set-up... it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $
TOTAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :;;
Cost per Inquiry.....................................$
(70% calls / 30% mail-in)
133,000 calls @ $1.30................................$
57.000 mail-in @ .20................................. $
AIl:nual Charges........................................ $
Initial Set-up....................................... $
TOT A L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~
Cos t per Inquiry..................................... $
74,100.00
26,600.00
1,968.00
849.00
103,517.00
.54
98,800.00
22,800.00
1,968.00
849.00
124,417.00
.65
123,500.00
19,000.00
1,968.00
849.00
145,317.00
.76
148,200.00
15,200.00
1,968.00
849.00
166,217.00
.87
172,900.00
11,400.00
1,968.00
849.00
187,117.00
.98