1. 06/20/2007 Agreement
DANNY L. KOLHAGE
CLERK OF THE CIRCUIT COURT
DATE:
August 20, 2007
TO:
Peter Horton, Manager
Key West International Airport
Pamela G. Han~
Deputy Clerk 0
FROM:
At the June 20, 2007, Board of County Commissioner's meeting the Board granted
approval of award of bid, and authorized execution of a Contract for Janitorial Services between
Monroe County and Class Act Cleaning Services, LLC, for janitorial services at the Key West
International Airport.
Enclosed is a duplicate original of the above-mentioned for your handling. Should you
have any questions please do not hesitate to contact this office.
cc: County Attorney
Fina.nce
Filel
CONTRACT FOR JANITORIAL SERVICES
KWIA
THIS CONTRACT, made and entered into this ~~ay of f1/~007, by and
between the BOARD OF COUNTY COMMISSIONERS OF M~NROE COUNTY,
FLORIDA (County) and CLASS ACT CLEANING SERVICES, LLC., (Contractor).
The parties hereto, for the considerations herein set forth, mutually agree as follows:
1. Scope of Work. The Contractor shall provide janitorial services at the Key West
International Airport, including all necessary equipment required in the performance of
same, and perform all of the work described in the Specifications Option I (Exhibit A), and
his Bid (Exhibit A-I) attached hereto and incorporated as part of this document. The
Contractor shall insure all exterior doors are locked upon their departure after business
hours.
2. Contract Sum. The County shall pay to the Contractor for the faithful
performance of said service on a per week in arrears basis for each of twelve (12) months.
The Contractor shall invoice KWIA weekly for janitorial services performed under the
Specifications contained herein. The Contract amount shall be Twelve thousand, nine
hundred and seventy-eight dollars and thirty-four cents per month ($ 12,978.34 per month).
3. Contractor's Acceptance of Conditions.
a) The Contractor hereby agrees that he has carefully examined the sites and
has made investigations to fully satisfy himself that such sites are correct and suitable ones
for this work and he assumes full responsibility therefore. The provisions of the Contract shall
control any inconsistent provisions contained in the Specifications. All Specifications have
been read and carefully considered by the Contractor, who understands the same and agrees
to their sufficiency for the work to be done. Under no circumstances, conditions, or
situations shall this Contract be more strongly construed against the County than against the
Contractor (and his Surety, if applicable).
b) Any ambiguity or uncertainty in the Specifications shall be interpreted and
construed by the Airport Manager, and his decision shall be final and binding upon all
parti es.
c) The passing, approval, and/or acceptance of any part of the work or material
by the County shall not operate as a waiver by the County of strict compliance with the
terms of this Contract, and Specifications covering said work. Failure on the part of the
Contractor, immediately after Notice to correct workmanship shall entitle the County, if it
sees fit, to correct the same and recover the reasonable cost of such replacement and/or repair
from the Contractor, who shall in any event be jointly and severally liable to the County for
all damage, loss, and expense caused to the County by reasons of the Contractor's breach of
this Contract and/or his failure to comply strictly and in all things with this Contract and
with the Specifications.
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4. Term of Contract/Renewal.
a) This Contract shall be for a period of one year commencing on the date of
the signature of the last party to sign and terminating one year later.
b) The parties shall have the option to renew this agreement after the first year,
for three additional one year periods. The contract amount agreed to herein may be adjusted
annually, on the renewal date of each year, by a percentage equal to the percentage increase
in the CPI for urban consumers for the preceding calendar year.
c) Should additional service be required at KWIA on a permanent basis, the
additional specific tasks, and costs for these tasks, will be mutually agreed upon in writing,
and approved by the Airport Manager and by the Contractor.
5. Independent Contractor. At all times and for all purposes under this
agreement the Contractor is an independent contractor and not an employee of the Board of
County Commissioners for Monroe County. No statement contained in this agreement shall
be construed so as to find the contractor or any of his/her employees, contractors, servants,
or agents to be employees of the Board of County Commissioners for Monroe County.
6. Assignment. The Contractor shall not assign this agreement, except in
writing and with the prior written approval of the Board of County Commissioners for
Monroe County and Contractor, which approval shall be subject to such conditions and
provisions as the Board and Contractor may deem necessary. This agreement shall be
incorporated by reference into any assignment and any assignee shall comply with all of the
provisions of this agreement. Unless expressly provided for therein, such approval shall in no
manner or event be deemed to impose any obligation upon the Board in addition to the total
agreed-upon price of the services/goods of the contractor.
7. Compliance with the Law. In providing all services/goods pursuant to this
agreement, the contractor shall abide by all statutes, ordinances, rules and regulations
pertaining to, or regulating the provisions of, such services, including those now in effect and
hereinafter adopted. Any violation of said statutes ordinances, rules and regulation shall
constitute a material breach of this agreement and shall entitle the Board to terminate this
contract immediately upon delivery of written notice of termination to the contractor. The
Contractor shall possess proper licenses to perform work in accordance with these
specifications throughout the term of this contract.
8. Insurance. Prior to execution of this agreement, the Contractor shall furnish
to the County Certificates of Insurance for the following coverage:
Workers Compensation - $500,000
Vehicle Liability - $300,000 (CSL)
General Liability - $500,000 (CSL)
Employee Dishonesty - $ I 00,000
9. Indemnify and Hold Harmless. Contractor is liable for and must fully
defend, mlease, discharge, indemnify and hold harmless the COUNTY, the members of the
County Commission, County officers and employees, and County agents and contractors, and
the State, its officers and employees, from and against any and all claims, demands, causes of
action, losses, costs and expenses of whatever type - including investigation and witness costs
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and expenses and attorneys' fees and costs - that arise out of or are attributable to the
Contractor's operations on the premises except for those claims, demands, damages,
liabilities, actions, causes of action, losses, costs and expenses that are the result of the sole
negligence of the COUNTY. The extent of Contractor's liability is in no way limited to,
reduced, or lessened by the insurance requirements contained elsewhere within this
agreement.
10. Records. Contractor shall maintain all books, records, and documents
directly pertinent to performance under this Agreement in accordance with generally
accepted accounting principles consistently applied. Each party to this Agreement or their
authorized representatives shall have reasonable and timely access to such records of each
other party to this Agreement for public records purposes during the term of the Agreement
and for four years following the termination of this Agreement. If an auditor employed by
the County or Clerk determines that monies paid to Contractor pursuant to this Agreement
were spent for purposes not authorized by this Agreement, the Contractor shall repay the
monies together with interest calculated pursuant to Sec. 55.03, FS, running from the date the
monies w(~re paid to Contractor.
11. Governing Law, Venue, Interpretation, Costs, and Fees. This Agreement
shall be governed by and construed in accordance with the laws of the State of Florida
applicable to contracts made and to be performed entirely in the State. In the event that any
cause of action or administrative proceeding is instituted for the enforcement or interpretation
of this Agreement, the County and Contractor agree that venue will lie in the appropriate court
or before the appropriate administrative body in Monroe County, Florida. The County and
Contractor agree that, in the event of conflicting interpretations of the terms or a term of this
Agreement by or between any of them the issue shall be submitted to mediation prior to the
institution of any other administrative or legal proceeding.
12. Severability. If any term, covenant, condition or provision of this Agreement
(or the application thereof to any circumstance or person) shall be declared invalid or
unenforceable to any extent by a court of competent jurisdiction, the remaining terms,
covenants, conditions and provisions of this Agreement, shall not be affected thereby; and
each remaining term, covenant, condition and provision of this Agreement shall be valid and
shall be enforceable to the fullest extent permitted by law unless the enforcement of the
remaining terms, covenants, conditions and provisions of this Agreement would prevent the
accomplishment of the original intent of this Agreement. The County and Contractor agree
to reform the Agreement to replace any stricken provision with a valid provision that comes
as close as possible to the intent of the stricken provision.
B. Attorney's Fees and Costs. The County and Contractor agree that in the
event any cause of action or administrative proceeding is initiated or defended by any party
relative to the enforcement or interpretation of this Agreement, the prevailing party shall be
entitled to reasonable attorney's fees, court costs, investigative, and out-of-pocket expenses, as
an award against the non-prevailing party, and shall include attorney's fees, courts costs,
investigative, and out-of-pocket expenses in appellate proceedings. Mediation proceedings
initiated and conducted pursuant to this Agreement shall be in accordance with the Florida
Rules of Civil Procedure and usual and customary procedures required by the circuit court of
Monroe County.
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14. Binding Effect. The terms, covenants, conditions, and provIsIOns of this
Agreement shall bind and inure to the benefit of the County and Contractor and their
respective legal representatives, successors, and assigns.
15. Authority. Each party represents and warrants to the other that the execution,
delivery and performance of this Agreement have been duly authorized by all necessary
County and corporate action, as required by law.
16. Claims for Federal or State Aid. Contractor and County agree that each
shall be, and is, empowered to apply for, seek, and obtain federal and state funds to further
the purpose of this Agreement; provided that all applications, requests, grant proposals, and
funding solicitations shall be approved by each party prior to submission.
17. Adjudication of Disputes or Disagreements. County and Contractor agree
that all disputes and disagreements shall be attempted to be resolved by meet and confer
sessions between representatives of each of the parties. If no resolution can be agreed upon
within 30 days after the first meet and confer session, the issue or issues shall be discussed at
a public meeting of the Board of County Commissioners. If the issue or issues are still not
resolved to the satisfaction of the parties, then any party shall have the right to seek such
relief or remedy as may be provided by this Agreement or by Florida law.
18. Cooperation. In the event any administrative or legal proceeding is instituted
against either party relating to the formation, execution, performance, or breach of this
Agreement, County and Contractor agree to participate, to the extent required by the other
party, in all proceedings, hearings, processes, meetings, and other activities related to the
substance of this Agreement or provision of the services under this Agreement. County and
Contractor specifically agree that no party to this Agreement shall be required to enter into
any arbitration proceedings related to this Agreement.
19. Nondiscrimination. Contractor will comply with all Federal and Florida
statutes, and all local ordinances, as applicable, relating to nondiscrimination. These include
but are not limited to: 1) Title VI of the Civil Rights Act of 1964 (PL 88-352) which prohibits
discrimination on the basis of race, color or national origin; 2) Title IX of the Education
Amendm(mt of 1972, as amended (20 USC ss. 1681-1683, and 1685 -1686), which prohibits
discrimination on the basis of sex; 3) Section 504 of the Rehabilitation Act of 1973, as
amended (20 USC s. 794), which prohibits discrimination on the basis of handicaps; 4) The
Age Discrimination Act of 1975; as amended (42 USC ss. 6101-6107) which prohibits
discrimination on the basis of age; 5) The Drug Abuse Office and Treatment Act of 1972 (PL
92-255), as amended, relating to nondiscrimination on the basis of drug abuse; 6) The
Comprehtmsive Alcohol Abuse and Alcoholism Prevention, Treatment and Rehabilitation Act
of 1970 (PL 91-616), as amended, relating to nondiscrimination on the basis of alcohol abuse
or alcoholism; 7) The Public Health Service Act of 1912, ss. 523 and 527 (42 USC ss. 690dd-
3 and 290ee-3), as amended, relating to confidentiality of alcohol and drug abuse patent
records; 8) Title VIII of the Civil Rights Act of 1968 (42 USC s. et seq.), as amended, relating
to nondiscrimination in the sale, rental or financing of housing; 9) The Americans with
Disabilities Act of 1990 (42 USC s. 1201 Note), as may be amended from time to time,
relating to nondiscrimination based of disability; 10) Secs. 13-101, et seq., Monroe County
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Code, relating to discrimination based on race, color, sex, religion, disability, national origin,
ancestry, s,exual orientation, gender identify or expression, familial status or age; II) Any
other nondiscrimination provisions in any Federal or State statutes which may apply to the
parties to, or the subject matter of, this agreement. The Contractor expressly understands that
upon a determination by a court of competent jurisdiction that the Contractor has
discriminated against any person, this agreement automatically terminates without any further
action on the part of any party, effective the date of the Court order.
20. Covenant of No Interest. County and Contractor covenant that neither
presently has any interest, and shall not acquire any interest, which would conflict in any
manner or degree with its performance under this Agreement, and that only interest of each
is to perform and receive benefits as recited in this Agreement.
21. Code of Ethics. County agrees that officers and employees of the County
recognize and will be required to comply with the standards of conduct for public officers
and employees as delineated in Section 112.313, Florida Statutes, regarding, but not limited
to, solicitation or acceptance of gifts; doing business with one's agency; unauthorized
compensation; misuse of public position, conflicting employment or contractual relationship;
and disclosure or use of certain information.
22. No Solicitation/Payment. The County and Contractor warrant that, in
respect to itself, it has neither employed nor retained any company or person, other than a
bona fide employee working solely for it, to solicit or secure this Agreement and that it has
not paid or agreed to pay any person, company, corporation, individual, or firm, other than a
bona fide employee working solely for it, any fee, commission, percentage, gift, or other
consideration contingent upon or resulting from the award or making of this Agreement. For
the breach or violation of the provision, the Contractor agrees that the County shall have the
right to terminate this Agreement without liability and, at its discretion, to offset from
monies owed, or otherwise recover, the full amount of such fee, commission, percentage, gift,
or considt:ration.
23. Public Access. The County and Contractor shall allow and permit reasonable
access to, and inspection of, all documents, papers, letters or other materials in its possession
or under its control subject to the provisions of Chapter 119, Florida Statutes, and made or
received by the County and Contractor in conjunction with this Agreement; and the County
shall havt: the right to unilaterally cancel this Agreement upon violation of this provision by
Contractor.
24. Non-Waiver of Immunity. Notwithstanding he provisions of Sec. 286.28,
Florida Statutes, the participation of the County and the Contractor in this Agreement and the
acquisition of any commercial liability insurance coverage, self-insurance coverage, or local
govemmtmt liability insurance pool coverage shall not be deemed a waiver of immunity to
the extent of liability coverage, nor shall any contract entered into by the County be required
to contain any provision for wai ver.
25. Privileges and Immunities. All of the privileges and immunities from
liability, exemptions from laws, ordinances, and rules and pensions and relief, disability,
workers' compensation, and other benefits which apply to the activity of officers, agents, or
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employees of any public agents or employees of the County, when performing their
respective functions under this Agreement within the territorial limits of the County shall
apply to the same degree and extent to the performance of such functions and duties of such
officers, agents, volunteers, or employees outside the territorial limits of the County.
26. Legal Obligations and Responsibilities. Non-Delegation of Constitutional
or Statutory Duties. This Agreement is not intended to, nor shall it be construed as, relieving
any participating entity from any obligation or responsibility imposed upon the entity by law
except to the extent of actual and timely performance thereof by any participating entity, in
which case the performance may be offered in satisfaction of the obligation or responsibility.
Further, this Agreement is not intended to, nor shall it be construed as, authorizing the
delegation of the constitutional or statutory duties of the County, except to the extent
permitted by the Florida constitution, state statute, and case law.
27. Non-Reliance by Non-Parties. No person or entity shall be entitled to rely
upon the terms, or any of them, of this Agreement to enforce or attempt to enforce any third-
party claim or entitlement to or benefit of any service or program contemplated hereunder,
and the County and the Contractor agree that neither the County nor the Contractor or any
agent, officer, or employee of either shall have the authority to inform, counsel, or otherwise
indicate that any particular individual or group of individuals, entity or entities, have
entitlements or benefits under this Agreement separate and apart, inferior to, or superior to the
community in general or for the purposes contemplated in this Agreement.
28. Attestations. Contractor agrees to execute such documents as the County may
reasonably require, to include a Public Entity Crime Statement, an Ethics Statement, and a
Drug-Free Workplace Statement.
29. No Personal Liability. No covenant or agreement contained herein shall be
deemed to be a covenant or agreement of any member, officer, agent or employee of Monroe
County in his or her individual capacity, and no member, officer, agent or employee of
Monroe County shall be liable personally on this Agreement or be subject to any personal
liability or accountability by reason of the execution of this Agreement.
30. Execution in Counterparts. This Agreement may be executed in any number
of counterparts, each of which shall be regarded as an original, all of which taken together
shall constitute one and the same instrument and any of the parties hereto may execute this
Agreement by singing any such counterpart.
31. Section Headings. Section headings have been inserted in this Agreement as a
matter of convenience of reference only, and it is agreed that such section headings are not a
part of this Agreement and will not be used in the interpretation of any provision of this
Agreement.
32. Funding Availability. In the event that funds from Airports Contractual
Services are partially reduced or cannot be obtained or cannot be continued at level sufficient
to allow for the purchase of the services/goods specified herein, this agreement may then be
terminated immediately at the option of the Board by written notice of termination delivered
in person or by mail to the contractor. The Board shall not be obligated to pay for any services
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provided by the contractor after the contractor has received written notice of termination.
33. Professional Responsibility. The Contractor warrants that it is authorized by
law to engage in the performance of the activities encompassed by the project herein
described, subject to the terms and conditions set forth. The provider shall at all times exercise
independent, professional judgment and shall assume professional responsibility for the
services to be provided. Continued funding by the Board is contingent upon retention of
appropriate local, state, and/or federal certification and/or licenser of contractor.
34. Notice Requirement. Any notice required or permitted under this agreement
shall be in writing and nand delivered or mailed, postage prepaid, to the other party by
certified mail, returned receipt requested, to the following:
FOR COUNTY
Airport Director
Key West International Airport
3491 S. Roosevelt Blvd.
Key West, FL 33040
8496
(305) 292-3518
FOR CONTRACTOR
Class Act Cleaning Services, LLC
2700 Berlin Turnpike
Berlin, CT 0603 7
Phone (860) 828-
Fax (860) 829-5402
35. Cancellation.
31) The County may cancel this contract for cause with seven days notice to
the contractor. Cause shall constitute a breach of the obligations of the Contractor to
perform the services enumerated as the Contractor's obligations under this contract.
b) Except for the County's termination because of non-appropriation in II,
either of the parties hereto may cancel this agreement without cause by giving the other
party thirty days written notice of its intention to do so.
36. Airport Security.
a) General. The federal Transportation Security Administration is the federal
agency primarily responsible for overseeing the security measures utilized by the airport
owner pursuant to the relevant provisions of Chapter 49, United States Code, and
regulations adopted under the authority of the Code, including but not limited to 49 CFR
1540, et seq. Violations of the statutes or regulations may result in severe civil monetary
penalties being assessed against the airport operator. It is the intent of the airport operator
that the burdens and consequences of any security violations imposed upon the airport
operator as a result of actions by an airport tenant or the airport tenant's employees, agents,
invitees, or licensees shall be borne by the airport tenant.
b) Airport Tenant Defined. An airport tenant means any person, entity,
organization, partnership, corporation, or other legal association that has an agreement with
the airport operator to conduct business on airport property. The term also includes an
airport tenant as defined in 49 CFR 1540.5. Each signatory to this Agreement, other than the
airport operator, is an airport tenant.
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c) Airport Operator Defined. As used in this Agreement, airport operator means
Monroe County, Florida, its elected and appointed officers, and its employees.
dJl Airport Property Defined. Airport property shall mean the property owned or
leased by, or being lawfully used by, the airport operator for civil aviation and airport-
related purposes. For purposes of this Agreement, airport property is the property generally
referred to as the Key West Airport, the Marathon Airport, or both as may be set forth in this
Agreement.
e) Inspection Authority. The airport tenant agrees to allow Transportation Security
Administration (TSA) authorized personnel, at any time or any place, to make inspections or
tests, including copying records, to determine compliance of the airport operator or airport
tenant with the applicable security requirements of Chapter 49, United States Code, and 49
CFR 1540, et seq.
t) Airport Security Program. The airport tenant agrees to become familiar, to the
extent permitted by the airport operator, with the Airport Security Program promulgated by
the airport operator and approved by TSA, and also agrees to conform its' operations and
business activities to the requirements of the Airport Security Program.
gJl Tenant Security Program. If permitted under TSA regulations, the airport tenant
may voluntarily undertake to maintain an Airport Tenant Security Program as referred to in
49 CFR 1542.113. If the airport tenant voluntarily promulgates an Airport Tenant Security
Program that is approved by TSA, such program, as may be amended and approved from
time to time, shall be automatically incorporated into this Agreement.
hJl Breach of Agreement. Should TSA determine that the airport tenant or one or
more of the airport tenant's employees, agents, invitees, or licensees has committed an act
or omitted to act as required, and such act or omission is a violation which results in TSA
imposing a civil penalty against the airport operator in accordance with TSA's Enforcement
Sanction Guidance Policy, such determination and imposition of a civil penalty by TSA
shall be considered a significant breach of this Agreement.
(1). Minimum Violation. If the violation is the first or second violation attributed to
the airport tenant and is a civil penalty "minimum violation" as provided for in
TSA's Enforcement Sanction Guidance Policy, the airport tenant may cure the
breach by paying to the airport operator the total costs incurred by the airport
operator, including any fines or penalties imposed, in investigating, defending,
mitigating, compromising, or taking of remedial measures as may be agreed to by
TSA, to include but not be limited to reasonable attorney's fees and costs incurred in
the investigation, defense, compromising, mitigation, or taking of remedial action
measures. If the violation is a third violation, or there are multiple violations in
excess of two violations, that is or are a civil penalty "minimum violation", the
airport tenant shall pay to the airport operator the total costs incurred by the airport
operator, including any fines or penalties imposed, in investigating, defending,
compromising, mitigating, or taking of remedial measures as may be agreed to by
TSA, to include but not be limited to reasonable attorney's fees and costs incurred in
the investigation, defense, compromising, mitigation, or taking of remedial action
8
m~asures; and, further, the airport operator shall have the right to unilaterally cancel
this Agreement, such cancellation to be effective thirty calendar days after receipt by
the airport tenant of written notice of cancellation of this Agreement by the airport
operator.
(2). Moderate Violation. If the violation is the first or second violation attributed to
the airport tenant and is a civil penalty "moderate violation" as provided for in
TSA's Enforcement Sanction Guidance Policy, the airport tenant may cure the
breach by paying to the airport operator the total costs incurred by the airport
operator, including any fines or penalties imposed, in investigating, defending,
compromising, mitigating, or taking of remedial measures as may be agreed to by
TSA, to include but not be limited to reasonable attorney's fees and costs incurred in
the investigation, defense, compromising, mitigation, or taking of remedial action
measures; and, further, the airport tenant may cause all of airport tenant's employees
involved in the airport tenant's business operations on the airport property to
undergo such security training as may be required by the airport operator. The total
cost of the training shall be paid for by the airport tenant. If the violation is a third
violation, or there are multiple violations in excess of two violations, that is or are a
ci vil penalty "moderate violation", the airport tenant shall pay to the airport operator
the total costs incurred by the airport operator, including any fines or penalties
imposed, in investigating, defending, compromising, mitigating, or taking of
remedial measures as may be agreed to by TSA, to include but not be limited to
reasonable attorney's fees and costs incurred in the investigation, defense,
compromising, mitigation, or taking of remedial action measures; and, further, the
airport operator shall have the right to unilaterally cancel this Agreement, such
cancellation to be effective thirty calendar days after receipt by the airport tenant of
written notice of cancellation of this Agreement by the airport operator.
(3). Maximum Violation. If the violation is the first violation attributed to the
airport tenant and is a civil penalty "maximum violation" as provided for in TSA's
Enforcement Sanction Guidance Policy, the airport tenant may cure the breach by
paying to the airport operator the total costs incurred by the airport operator,
including any fines and penalties imposed, in investigating, defending,
compromising, mitigating, or taking of remedial measures as may be agreed to by
TSA, to include but not be limited to reasonable attorney's fees and costs incurred in
the investigation, defense, compromising, mitigation, or taking of remedial action
measures; and, further, the airport tenant may cause all of airport tenant's employees
involved in the airport tenant's business operations on the airport property to
undergo such security training as may be required by the airport operator. The total
cost of the training shall be paid for by the airport tenant. If the violation is a second
violation, or there are multiple violations, that is or are a civil penalty "maximum
violation", the airport tenant shall pay to the airport operator the total costs incurred
by the airport operator, including any fines or penalties imposed, in investigating,
defending, compromising, mitigating, or taking of remedial measures as may be
agreed to by TSA, to include but not be limited to reasonable attorney's fees and
costs incurred in the investigation, defense, compromising, mitigation, or taking of
remedial action measures; and, further, the airport operator shall have the right to
unilaterally cancel this Agreement, such cancellation to be effective thirty calendar
9
days after receipt by the airport tenant of written notice of cancellation of this
Agreement by the airport operator.
(4). Mitigation of Breach. TSA has a policy of forgoing civil penalty actions when
the airport operator detects violations, promptly discloses the violations to TSA, and
takes prompt corrective action to ensure that the same or similar violations do not
recur. This policy is known as the TSA Voluntary Disclosure Program Policy, and is
df:signed to encourage compliance with TSA regulations, foster secure practices, and
encourage the development of internal evaluation programs. The airport tenant
agrees that upon detecting a violation the airport tenant will immediately report it to
the airport operator. Should the TSA ultimately determine that the violation was
committed by the airport tenant, or an employee, agent, invitee, or licensee of the
airport tenant, but the violation should result in the issuance of a letter of correction
in lieu of a civil penalty, then the airport tenant shall reimburse the airport operator
the total costs incurred by the airport operator in investigating, defending, mitigating,
or taking of remedial measures as may be agreed to by TSA, to include but not be
limited to reasonable attorney's fees and costs incurred in the investigation, defense,
mitigation, or taking of remedial action measures. A violation resulting in the
issuance of a letter of correction shall not be considered to be a breach of this
Agreement by the airport tenant.
(5). Survival of Sub-Section. This sub-section h shall survive the cancellation or
termination of this Agreement, and shall be in full force and effect.
i) Hold Harmless; Indemnification; Defense; Release; Survival. Notwithstanding
any minimum insurance requirements prescribed elsewhere in this Agreement, the airport
tenant agrees to hold harmless, indemnify, defend and release the airport operator, and the
airport operator's elected and appointed officers and employees, from any claims, actions,
causes of action, litigation, administrative proceedings, appellate proceedings, or other
proceedings relating to any and all types of injury, including death, loss, damage, fines,
penalties, or business interruption of any nature whatsoever, of or to any person or property in
connection with the use of the airport property under this Agreement, regardless of causation
and including criminal acts of third parties; and especially including any and all fines,
penalties, out of pocket expenses, attorney's fees and costs, and costs of remediation or
additional security measures required to be implemented by any governmental agency
(including but not limited to the Federal Aviation Administration and the Transportation
Security Administration) resulting from a violation of any federal law or federal regulation.
This sub-section shall survive the cancellation or termination of this Agreement.
(REMAINDER OF PAGE INTENTIONALLY LEFT BLANK)
10
37. Mutual Review. This agreement has been carefully reviewed by the Contractor and
the County, therefore this agreement is not to be construed against either party on the basis of
authorship.
~
~~
Witnesses
BOARD OF COUNTY COMMISSIONERS
:;M~g~A
CLASS ACT CLE~HNG SERVICES
By fp{~
Title 1/ . f)'
Thk dOC"? ~PR";;;1-d .ppmvol ~ '" fo~ hy'
Pedro J 0, sq.
~ stant Co ty Attorney
Florida Bar 0.: 0084050
P.OI. Box 1026
Key West, FL 33041-1026
(305) 292-3470
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11
KEY WEST INTERNATIONAL AIRPORT
JANITORIAL SERVICES SPECIFICATIONS
To provide janitorial services at the Key West International Airport, located at 3491
South Ftoosevelt Boulevard, Key West, Florida 33040. For all public areas including
public areas within the secured area of the Airport, and the space behind the airline
counters.
Exceptions, Rental car counters and office space, Airlines Office back areas, airport Gift
Shop, and the Conch Flyer Restaurant Lounge. Work shall consist of two distinct areas
of responsibility; regular janitorial services and floor maintenance.
All employees or subcontractors of the Contractor must pass an airport background
investigation, including a FBI fingerprint examination. (See attached application) All
employees or subcontractors of the Contractor who are not citizens of the United States
must have and posses documented authorization to work in the United States, issued
the government of the United States. Failure of such person to have and possess such
documentation is a material breach of the contract and will entitle Monroe County to
terminate the contract for cause. The arrest, detention or taking into custody of any of
the Conlractor's employees or subcontractors by the Bureau of Customs and Border
Protection constitutes sufficient evidence under this contract that the contractor has
committed a material breach and entitles Monroe County to terminate this contract for
cause.
The conllract will be for one year, with the option to renew for three one year periods.
The Airport may pay the contractor for the performance of services on a weekly arrears
basis.
It is expected that the Contract will be for labor, equipment, and materials. The
contractor shall provide all waxes and cleaning material as needed to complete the
assigneel duties.
The Airport shall provide all paper towels, hand soaps for dispensers, trash bags for
garbage, and toilet paper for bathrooms.
Insurance Reauirements
Workers Compensations - $500,000
Vehicle Liability - $300,000 (CSL)
General Liability - $500,000 (CSL)
Employel! Dishonesty - $100,000
Forms
Attached forms must be completed and attached to the bids: Non-collusion Affidavit,
Sworn Statement - Ordinance No. 10-1990, Public Entity Crime Statement.
The finger Print Application for Criminal History Record Check must be completed by
Contractor and employees, and approved previous to Contractor commencing Janitorial
Services at the Airport.
Scope lC)f Services for Janitorial work shall consist of:
Dailv Inside
Check ~Ind clean all glass doors and windows, and check all air conditioning vents and
grills
Check and clean 1" floor bathrooms at least once every 30 minutes. Check and clean
the 2nd floor bathrooms at least twice daily between the hours of 8 am and 5 pm. Clean
toilets, urinals, sinks, countertops, and remove all trash and other debris from the
bathrooms
Empty and clean, as necessary, all trash cans (1" and 2 floor) and remove all trash
immediately to the dumpster/compactor
Check and clean all Airport Administration areas Monday - Friday
Pick up Ilrash, newspapers, periodicals, and other debris inside the terminal building
Sweep, vacuum and mop floors (1st & 2nd flOOrs) of main terminal building
Spot clean floor smudges as necessary
Wipe off and clean departure lounge furniture and glass between flights 5 am - 9 pm
Dailv Outside
Empty and clean, starting at the FIS building to the ARFF building, all trash cans, pickup
litter, sweep and clean walkways and curbs, wipe off benches, ashtrays, sidewalks, and
remove 0111 trash to dumpster/compactor
Secured area - Sweep and clean, and remove all trash in the departure lounge, outside
holding area (covered patio area), the area around the outside baggage belt, to the
bathroom and Maintenance Office. These services to be accomplished between flights
(approximately 5 am - 9 pm)
Bureau of Customs and Border Protection - Once per week - empty and clean as
necessary all trashcans and remove trash to dumpster/compactor Clean and maintain
area, including rest rooms
Scope of Services for Floor Maintenance shall consist of:
Pick up trash, newspapers, periodicals and other debris in the terminal building
Strip and wax all terminal floor areas at least once every two weeks
Mop and buff terminal floor areas every night
Spot clean as needed
Check and clean the departure lounge and remove all trash and debris daily
Clean and shampoo carpet areas on the departure lounge every two weeks
RemOVE! all gum from the main terminal sidewalk and wash down front side walk daily
Hours to be worked
Contractor is to provide janitorial services 24 hours per day, 7 days per week.
Floor maintenance to be performed commencing after the last commercial arrival, and
before the terminal re-opens in the morning, approximately between the hours of
midnight and 4:30 am.
LOBBYING AND CONFLICT OF INTEREST CLAUSE
SWORN STATEMENT UNDER ORDINANCE NO. 010-1990
MONROE COUNTY, FLORIDA
ETHlC;S CLAUSE
---J., Ai I~ P,;I2"o t, / " warrants tha6Jit has not employed, retained
C,i-/; "') A cr ( ./...., e< 'J I('{::'" :,p," II 'c ,~ L{ (",
or otherwise had act on his/its behalf any former Connty officer or employee in violation of
Section 2 of Ordinance No, 10-1990 or any County officer or employee in violation of
Section 3 of Ordinance No, 10-1990, For breach or violation of this provision the County
may, in its discretion, terminate this contract without liability and may also, in its discretion,
deduct from the contract or purchase price. or otherwise recover, the full amount of any fee,
commission, percentage, gIft, or consideration paid to the ~ormer Countyfficer or employee,
t1)(Z~ '
v ,
(signature)
Date:
t/r1 "7
STATE OF CCI~ilfCbc t- '(
COUNTY OF rh:i;l -( Fef2 /)
PERSONALLY APPEARED BEFORE ME, the undersigned authority,
J A1:J {{; ,1lG IV
who, after first being sworn by me, affixed hislher
., 1>1
signature (name of individual signing) in the space provided above on this --L day of
111m: t'\
----.......
My cOl1ullission expires:
P:~~i; ~1 COil[jIJ
,^r.)J .'1;,,' Ii ii!/i{'
~']' ('I )1,. ~.'" ""
'JDI'J
OMB - MCP FORM #4
I --.! II 'j
.. .
3QKL Ii,)
NON-COLLUSION AFFIDAVIT
(j'(l)l,~q I i
,
of the city
of
(';
according to law on my oath, and under
penalty of perjury, depose and say that;
1) lam V, iF,
Proposal fetr the praject described as follaws:
, the bidder making the
J tfV!-I~-;;f!. ;fr(
(~) e/~_ L/ l (~~~_
"
)" ,
'{f I L/,-.~
1/1, 1/. l
2) The prices in this bid have been arrived at independently without collusion, consultation,
communica1'ion or agreement for the purpose of restricting competition, QS to any matter relating to such
prices with any other bidder or with any competitor;
3) Unless otherwise required by law, the prices which have been quoted In this bid have not
been knowil"9ly disclosed by the bidder and will not knowingly be disclosed by the bidder prior to bid
opening. ditrEctly or indirectly. to any other bidder or to any competitor; and
4) No attempt has been made or will be made by the bidder to induce any other person,
PQrtnershi~1 or corporation to submit. or not to submit. Q bid for the purpose of restricting competition:
5) The statements contained in this affidavit are true and correct, and made with full
knowledge "that Monroe County relies upon the truth of the statements contained in this affidavit in
awarding contracts for said project.
STATE OF COl1ited1(~,t
tt~dl 7, Jov 7
,
DATE
COUNTY OF ~
PERSONAU.Y APPEARED BEFORE ME, the undersigned authority,
:J A"J (~((2P A/ who, after first being sworn by me, (name of individual
signing) affixed his/her signature in the space provided above on this
]111
7daY~ 201:.J
i,:A ~
My commission expires:
P.1'" f" - ,
,',...it. ',1l.!.X'I,jr-N
A'Oril"-~;,' /";,: ~".
M'COMMfS:;!()!"IE},:; :'h~:;:~: ,';~' ',,;'"':;1
OMB - MCP' FORM #1
PUBLIC ENTITY CRIME STATEMENT
"A person or affiliate who has been placed on the convicted vendor list
following a conviction for public entity crime may not submit a bid on a
contract to provide any goods or services to a public entity, may not submit
a bid on a contract with a public entity for the construction or repair of a
public building or public work, may not submit bids on leases of real
propl~rty to public entity, may not be awarded or perform work as a
contractor, supplier, subcontractor, or consultant under a contract with any
public entity, and may not transact business with any public entity in excess
ofthl~ threshold amount provided in Section 287.017, for CATEGORY
TWO for a period of 36 months from the date of being placed on the
convicted vendor list."
//
f/
//
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B ~_/?La___
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.....- ~
/// ,ff
(/ "
Company Name: Gender: Race:
Address: -'--~ ---------
Country of Citizenship: __ --~_._--
City, State. ZIP: _
Place of Birth: ---~----
Employee Name:
(First) (Last) - -------------
Current Home Address
Aliases & Nicknames (including maiden name if
applicable): -------~- -----
City State ZIP
-----.
Social Security Employee
No. Signature: ---- (see affidavit below)-----
Date of Birth: -- -
Hair Signature:
Eye Color: _ ____ Color: - --
-~--- Company Authorized RepresentStive--
Height: ---.-------- Weight: ________
FINGERPRINT APPLICATION FOR CRIMINAL HISTORY RECORD CHECK
Date of Application: ____
AFFlDA VIT: This applicant acknowledges that the Transportation Security Administration (TSA) has determined that a
withheld adJudication, INhether through a guilty plea or a plea of nolo contandre (no contest), constitutes a conviction
for the purpose of un..corted access to the AOA (49 CFR Part 1542). I also accept that upon I'8Clllpt of a directive from
the TSA or a modification to the regulation, my unescorted acc..s to the Secure Area of the AIrport may be denied or
revoked.
BILLING (allowable only to companies authorized by KWIA Finance Department)
- Company AuttlorizedSignature-Requlredt'or Billing------ - -- - ----
-~------ -- -- --- _. n_,..__,. ___ u___"_..______ ....____________.._ __,___
Date
Fingerprint Results: __ Approved
Disapproved
Reviewer's Initials:
Fingerprint Processing:
Date:
Electronic Submission $35.00
#
Payment Method: Cash $
Check $
Badge Number:
activated
Deactivation date:
Type: Access Level:
Billing $
Active( ) Inactive() Status: (Date
Reason:
KWIA USE ONLY:
WARNING: It iis a violation of Federal Law (FAR 1540.103) to make any
fraudulent or intentionally false statements or entries on this application.
Key West International Airport, Security Unit.
Note: The requester must provide Identification at the time of the request.
Applicant's
Name:
Social Security:
Company
Name:
By checking each box below, I certify that I have not, during the past 10
years in any jurisdiction, been convicted or found "not guilty by reason of
insanity" of any of the disqualifying crimes listed:
o Forgery of certificates. false marking or aircraft. and other aircraft registration violation
o Interference with air navigation
o Improper transportation of a hazardous material
o Aircraft piracy
o Interference with flight crew members or flight attendants
o Commls.sion of certain crimes aboard aircraft in flight
o Carrying a weapon or explosive aboard aircraft
o Conveying false information and threats
o Aircraft piracy outside the special aircraft jurisdiction of the U.S.
o Lighting violations involving transport controlled substances
o Unlawful entry into an aircraft or airport area that serves air carriers or foreign air
carriers contrary to established security requirements
o Destrucllon of an aircraft or aircraft facility
o Murder
o Assault with intent to murder
o Espionage
o Sedition
o Kidnapping or hostage taking
o Treason
o Rape or E1ggravated sexual abuse
o Unlawful !possession, use. sale. distribution, or manufacture of an explosive or
weapon
o Extortion
o Armed or felony unarmed robbery
o Distribution of, or Intent to distribute, a controlled substance
o Felony arson
o Felony involving a threat
Felonies il1volving:
o willful destruction of property
o importation or manufacture of a controlled substance
o burglary
o theft
o dishonesty, fraud, or misrepresentation
o possession or distribution of stolen property
Initials
of
KWIA
Date of
Fingerprinting:
[J aggravated assault
[J bribery
[J illegal possession of a controlled substance punishable by a maximal term of
imprisonment of more than 1 year
o Violence atlntemational airports
o Conspiracy or allemptto commit any of the criminal acts listed
I do hereby certify that the preceding information I have provided on this
application is true, complete, and correct to the best of my knowledge
and belief and is provided in good faith. I understand that fine,
imprisonment, lor both can punish a knowing and willful false statement
on this application.
Applicant Signature
0...
I, , understand that Federal
regulation CFR 1542.209 imposes a continuing obligation to disclose to
the Key West International Airport ASC within 24 hours if I am convicted
of any disqualifying criminal offense that occurs while I have unescorted
access authority. I acknowledge that the Transportation Security
Administration (TSA) has determined that a withheld adjudication (court
did not pronounce guild or innocence), whether through a guilty plea or a
plea of nolo contendere (no contest), constitutes a conviction for the
purpose of unescorted access to the AOA (49 CFR Part 1542). I also
accept that upon receipt of a directive from the TSA or a modification to
the regulation, my unescorted access to the secure area of the Airport
may be denied or revoked.
This Applicant is, sponsored by , for
unescorted access to the (EYW) Security Identification Display Area.
Signature of Authorized Company Representative
Date:
Print Name and assigned Title
Fingerprint live ,scan
submitted
,20
CLASS ACT
CLEANING
SERVICE
Proposal and
1m · Plan
I."" ,....,.c'I..11 ;' '("n. 11.(.......,.. f(",
. ". . "b) it4"... '.., \.J ",,'...,.,').J
KEY WEST INTERNATIONAL AIRPORT
o/k& &Ita
Cleaning Services, LtC
NOU'Strl'illg
CT. MA . NY. NH. VT. VA . FL
March 9. 2007
Mr. Carlos Victores
Senior Buyer
Monroe County Purchasing Dept.
Purchasing Office
1100 Simonton Street 151 Floor. Suite # 1-213
Key West, FL 33040
Dear Mr. Victores
Thank you for thf' opportunity to submit this proposal for custodial service at KEY WEST INTERNA-
TIONAL AIRPORT
Wt: have reviewed your requirements, become familiar with your facility and we feel confident that Class
Act Cleaning Service can provide both the quality and value you are entitled to receive.
On the following pages you will find information about the services we intend to provide, as per your
specifications.
Since supervision is the key discriminator between adequate custodial services and superior services, you
can expect frequent and continuous inspections by Class Act Cleaning Service managers and officers.
We value your association and our business relationship. You will find that we take pride in maintaining a
clean building and a satisfied client. We will work very hard to achieve these standards.
Thank you again. We look forward to discussing this proposal. in more detail. and extend our offer for 120
days fi'om the date this proposal is opened.
.
~.
Very tnIly yours.
CLASS ACT CLEANING SERVICE
Ie
2700 Berlin Turnpike, Berlin, CT 06037 . Phone: (8(-,()) 828-8496 . Fax: (8(-,()) 829-5402 . Emai1: c1assactc1t:aning@msn.com
CLASS ACT CLEANING SERVICE
TABLE OF CONTENTS
Chapter 1 Company Profile
Chapter 2 Staffing Commitment
Chapter 3 Start Up Schedule
Chapter 4 Transition Plan
Chapter 5 References
Chapter 6 Specifications
Chapter 7 Staffing and Fee
n
Company PrullIe
CLASS ACT CLEANING SERVICE
Class Act Cleaning Service is a company, which provides much more than the typical
services so often valued by our traditional client base. We believe that we are one of a
hand/hi of companies that recognizes that we can reduce the cost of providing services and
use services more effectively to meet customers' requirements, get more of their business,
and enhance profits.
Perhaps the most important benefit of our flexible service offering is a true value-
exchange in the provision of our services. Our experience with other corporate facilities
has taught us the importance of value exchange and the standards for quality service,
which are the benchmarks of Class Act Cleaning Service's employee and management
staffs.
Our personal stake in the successful bidding of the request for Proposal is the opportunity
to dovc,tail our own plans for growth with the existing requirements of KEY WEST IN-
TERNA TIONAL AIRPORT. We believe that it will be extremely important to focus on
successful service delivery to KEY WEST INTERNATIONAL AIRPORT in order to
continue the steady growth of Class Act Cleaning Service
OVERVIEW
A tme American success story. Class Act Cleaning Service is a first generation family
business whose genesis has taken it from a modest company in 1991 to a corporation em-
ploying 250 people and servicing 200 clients throughout Connecticut, Massachusetts, New
Hampshire. New York. Virginia, Rhode Island. Vermont. and Florida today. Steady
growth based on the delivery of the best value-exchange and a superb customer-oriented
focus has been the real catalyst for long-tern] growth and profits. Class Act Cleaning Ser-
vice's client retention rate is without parallel in our markets.
At Class Act Cleaning Service. we believe that value-exchange means real partnering.
That in exchange for the opportunity to provide services, Class Act Cleaning Service has
an obligation to be creative, in uncovering and solving customer cleaning problems with
innovative, cost effective services.
Originally. Class Act Cleaning Service thought of itself as a provider of cleaning services.
Like many such companies. we dropped off cleaning personnel and charged for cleaning
by the square foot. We competed on the basis of price, service and quality of products.
Fortunately, Class Act Cleaning Service had a culture that encourages its managers and
supervisors to spend a lot of time in the field listening to customers. As a result, top level
executives became more intimately familiar with our customers' needs and it became clear
that they wanted us to tmly manage the cleaning services being provided in their buildings.
Facilitif's persOlmel. for example. wanted to focus on managing space and renovation. the
core oflheir duties. They did not want to go to conferences on cleaning terrazzo and gran-
ite floor finishes. Nor did they have the time to read mahuals on the subject.
Ov'~r time, Class Act Cleaning Service realized that we were, in fact, on-site partners,
guaranteeing the best available handling of all cleaning issues. Customers could focus on
their core business. Class Act Cleaning Service would provide not only the labor to clean
buildings, but highly valuable technical services. It had never occurred to some customers
that a supplier could eliminate many petty frustrations.
Class Act Cleaning Service's owners and executives saw the potential benefits them-
selvt:s. In fact, the idea ofletting the supplier really manage his own activities and advise
the customer on technical cleaning wasn't accepted right away. Class Act Cleaning Ser-
vice spent several years changing their focus. The results were outstanding; customers
who had confidence in the ability of their supplier to handle all aspects of corporate clean-
ing and to vigorously pursue the most cost-effective methods for doing so.
Armed with this newfound success Class Act Cleaning Service, the company realized the
requirement to staff its management ranks with the best and the brightest. The company
embarked on an ambitious plan to replace, through attrition and managed assignments, all
of its key executives and managers with people who could move the company forward
with improved management skills and understanding of applicable technology in the
cleaning industry.
Class Act Cleaning Service did not change its fundamental approach, nor did they re-
invent the cleaning business. What Class Act Cleaning Service did was, through a succes-
sion of small steps, to align the people and understanding necessary to deliver a new set of
benefits to the market. Today, Class Act Cleaning Service growth is sustaining this man-
agement approach.
Our success in the cleaning of corporate facilities has served as a magnet for new clients.
ORGANIZATIONAL STRUCTURE
CODE OF BUSINESS ETHICS
Class Act Cleaning Service believes itself to be a company. which owns a corporate way
of life, which is strong in its principles, where characteristics such as sincerity, honesty and
straightforwardness are watchwords of our operations. We believe that ownership of such
characteristics is the lifeblood of long-term success. In an industry, which is so very com-
petitive, we have not followed other companies who tried in the short run to earn greater
profits by cutting corners on service delivery. We have seen that such tactics are the prac-
tices of big losers in the cleaning industry--practices, which are avoided like the plague by
Wnillt:rs.
'Trust is like a thin thread. Once broken, it is nearly impossible to put together again."
Ayub Khan
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Mission and Company Vision
Our mission at Class Act Cleaning Service is to provide the very best in cleaning ser-
vices to all of our customers. This will be achieved by dedicating ourselves to exceed-
ing our customers' expectations and providing the highest quality customer service, a
service which includes benchmarking our own performance and delivering the best
value-exchange in our industry. This value-exchange includes an on-going effort to
deliver economies where possible and providing maximum value for your cleaning
investment.
Long Range Goals:
At Class Act Cleaning Service we don't try to fool anyone with strategic rhetoric.
People fonnulate long-term strategy with their experience and their hands as well as
their minds, Neither the valueless quantitative terms of most long-term strategic proc-
esses nor the mechanical formulas of incentive systems nurture employees' conunit-
ment to motivation. In fact, even this fragile relationship is eroding as successive
waves of restructuring, delayering and retrenching weaken reserves of company loy-
ally.
In most industries today, people no longer know, or even care, what or why their com-
pal1ies do what they do. In such an environment, managers and supervisors have an
urgent role to play, Obviously, they must retain control over the processes that franle
the' company. Long-range (strategic) priorities for us focus on growth, profitability,
development of individuals and their potential and civic involvement. But strategies
carl engender strong, enduring company commitment only when they are embedded in
a broader organizational purpose.
We' believe that this is what we have done at Class Act Cleaning Service. We have
created an organization in which all employees can identifY, in which they have a
sense of pride, and to which they are willing to commit. In short, our managers and
supervisors have successfully converted our hourly employees into a workforce entity
with committed members of a purposeful organization in which they can grow finan-
cially and personally.
This has great importance to our customers in that this commitment speaks to per-
fomlance retained, cleaning expertise, and the satisfaction level of the people who do
the work. We pride ourselves on this accomplishment and its obvious potential for
long-range growth. The measurable customer retention and referral, which are directly
tied to this management approach, are our best long-term strategy,
Systems
Class Act Cleaning Service is not an M\VBE. Our ethic, however, embodies
the positive aspects of such programs.
S.~rvice to customers and the timeliness in which a successful service-provider
cam act are similar traits, which we espouse and require. Your timelines in the
RJFPI are no more severe than those, which we deliver routinely to our cus-
tomer base. Reacting to an on-site problem or completely a required activity
within 15 minutes or 8 hours, respectively, is what we do. Our Class Act
Cleaning Service Strategic Management System requires and produces this
service.
Our industry encompasses and largely accepts high rates of employee attrition.
Pricing schedules often dictate such. But where required to meet customer
goals, attrition-reduction systems can be enacted. These include higher wages
(although by itself, this seldom solves attrition problems), attendance bonuses,
profit sharing incentives, and management incentives. Some of these have
been used quite successfully when we have done work for Corporations, Gov-
ernment Organizations, and Building Management companies.
OUI' employees are screened for police, reference, and credit demerits.
Current Employee's who recommend others for employment and meet the
time and work criteria are rewarded with varied denominations of U.S. Sav-
ings Bonds.
n
Staffing Commitment
Methodology
Several techniques were brought together by Class Act Cleaning Service management to
define the Custodial Service Team (CST) requirements for KEY WEST INTERNATIONAL
AIRPORT. These techniques included the half-century of experience of the principals, PC-
based task analyses, knowledge of the marketplace - and a solid understanding of corpo-
rate facilities, environments and expectations. Another piece _ and this often distin-
guishes Class Act Cleaning Service from our competitors - was our capability to bring
young talented individuals together and have them develop programs as subsets of our
CST. Our Class Act Cleaning Service Strategic Management System was also used to
guide our team in the development of the entire program.
Regular Staffing
Our on-site team, as shown in this Proposal, is the Class Act Cleaning Service starting
point for the Custodial Service Team (CST). It consists of prodigious supervision, ade-
quate day staff, redWldant management, specialized teclmical qualifications. and sufficient
custodial service workers to provide a high-quality service.
This team, once on site and performing, will Wldergo the same evaluation and scrutiny that
our Class Act Cleaning Service Strategic Management System will bring to the entire pro-
gram. Thus, the roles and titles of individuals on the CST may change as we evaluate and
recycle feedback from all sources.
Additionally, the CST team will be supplemented if necessary by floor and carpet techni-
cians for high visibility or short-fuse projects, which are beyond CST resources.
II
START-UP SCHEDULE
Normally, we allow two (2) to four (4) weeks for a smooth, logical and orderly transition
from your present vendor. However, this schedule can be modified to a shorter or longer
time period. Assuming that you can provide such notice, we have prepared the following
start-up schedule, which sets forth a chronology of events to be undertaken during the
transition period:
Contract A ward
Key Personnel Assigned and In Place
On-Site Review
Meetings with customer.
Familiarization with Site Requirements
Establish Lines of Communication with
Client and Labor Unions, if Necessary
Selection of Supervisor
Recruiting of Personnel
Pre-employment Screening
Evaluation ofIncumbent Personnel
Final Se]t,ction of Personnel
Finalization of Training Program
Ordering of Uniforms, Supplies, Equipment X
& Safety Items
FUNCTION
Develop Work Schedule
On-Site Training
Actual Stall-up of Service
WEEK I
X
X
X
X
X
X
WEEK 2 WEEK 3 WEEK 4
X
X X
X X
X X
X X
X X
X
X
X
X
X
Transition Plan
Class Act Cleaning Service will make the most difficult elements of cleaning contracting as seamless
and unassuming as possible with the execution of our transition plan:
Upon notitying Class Act Cleaning Service of your plan to award the contract, the following will be ac-
complished to ensure a smooth, positive and successful service transition.
A. Make a preliminary but thorough site assessment.
B. Jointly establish meeting dates with designated Key West International Airport representa-
tives 1:0 review in part the following:
I. All facets of the proposal and contract
2. Any prior problems or concerns at each site
3. Special procedures
4. Training guidelines for each site
5. Lines of communication and management control
6. Security recommendations
7. Schedule of working hours
8. Safety Program compliance
C. Initiate hiring process by advertising, conducting interviews, pre-employment screenings. and
interviewing existing staff members
D. Insure sufficient supply of uniforms. equipment, and materials for personnel
E. Set up safety programs
F. Set up classroom and on-site training
WEEK ONE.
A. Establish a transition team to work directly with your representatives
B. Meet with KEY WEST INTERNATIONAL AlRPORT representatives in order to review policy and
procedures and conduct an on-site survey of each building
C. Discuss past, present, and possible future problems that could effect the program
D. Establish direct lines of communication and management controls
E. Review any special duties or procedures currently in place
F. Order uniforms, supplies, equipment and safety items
G. Issue Certificate of Insurance with KEY WEST INTERNATIONAL AIRPORT
H. listed as additional-named insured
I. Place advertising for new people and review rosters of our current people for transfer or promo-
tion.
WEEK TWO,
A. Select site supervisors to be assigned
B. S tart hiring process
C. Conduct interviews and pre-employment screening of applicants
WEEK THREE:
A. Select personnel
B. Schedule tmining
C. Begin training of supervisors
WEEK FOUR.
A. Complett: on-site training for start-up (to extent pennitted)
B. Develop work schedules and infonn all personnel
C. Train supervisors in site requirements
D. Establish payroll requirements and invoicing instructions for billing department.
WEEK FIVE
A. Start of Service. Our managers will be on duty to ensure continuity of coverage. For the first 30
days, our management will maintain especially close communication ensuring a smooth operation.
During this period we will be especially observant.
B. The full support capability of our regional and corporate staff will be used in supporting roles
to ensure a smooth transition. Weekly meetings will be held during the first month with the Presi-
dent of the company to review our progress.
C. Our transition team will work with personnel at each location to detennine efficiency and evalu-
ate personnel perfonnance.
D. Meetings will be conducted daily during the first month after start-up with your representatives to
evaluate oVI~rall job perfonnance and make necessary revisions to schedules; communications.
procedures and site reports.
Training Systems
Three broadly bas(:d training programs are always in progress at Class Act Cleaning Service. These pro-
grams entail technical custodial training, safety and Right to Know programs, and supervisory seminar pro-
grams. Additionally, "Train the Trainer" opportunities are routinely made available to Area and Site Manag-
ers. Many of our training programs flow from the Building Service Contractor's Association International
(BSCAI) Video Training Modules. Most of these modules are available in Class Act Cleaning Service in
both English and Spanish.
Technical Custodial Training: All custodians (including porters and matrons) undergo the technical as-
pects of cleaning. These include rest room cleaning, carpet spot cleaning, office cleaning and ground
rules. Such training is repetitive so as to include new employees and refresher training for continuing em-
ployees. Custodians who will be specializing in hard floor care receive specialized training on machines
and the care and characteristics of various floor surfaces. Tlus training program additionally includes ap-
prenticeship training with the Class Act Cleaning Service floor care Special Team. Spot cleaning of car-
pets is presented by a certified Carpet Care Technician.
Safety Training.: This training goes beyond that required by the Occupational Safety and Health Admini-
stration. Safety and Right to Know are presented repetitively; MSDS training and our MSDS notebooks
are presented and retained on-site; Blood-bome Pathogen programs are conducted every six months.
Supervisory Training: Although designed specifically for Site Supervisors, assistants and managers,
certain portions of this program are presented to porters, matrons, Lead Persons and Crew Leaders. The
total supervisory program is geared towards inspection, performance appraisal and evaluation, equipment
maintenance indicators, developing and adnlinistering a training program, feedback loops, and the cus-
tomer relations aspects of the custodial service industry.
All training is presented during paid employee time. All except supervisory training is presented on-site if
such can be accommodated by the client. Video machines, training aids, and special equipment required
are transported by the training staff to the site selected for training. Most supervisory training is conducted
off-site at BSCAI-sponsored locations, in Berlin or at local hotel/motel facilities.
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Management and Quality Assurance
Our quality control program begins well before installation of the cleaning staff on the shut of the custodial
service program. Lengthy walks through by Executive Management, the Area Manager, and the Installation
Supervisor are conducted in the weeks prior to commencement. In addition to personnel, equipment. and
supply requirements, the Installation Supervisor gathers training tools and begins designing the documenta-
tion elements of the Class Act Cleaning Service Quality Control Program. This program is generic in scope
but is modified specifically to fit the client requirements. The generic elements are installation, visitations,
inspections, and documentation. Sanlples of such documentation are appended to this technical proposal.
The Installation Supervisor is our hands-on start up specialist. He is a Site Supervisor at the facilities of one
of our Fortune] 00 clients, and he is temporarily detached from his duties as a Site Supervisor for a period of
approximately thirty days to tend to the Installation Program. Class Act Cleaning Service has invested spe-
cial training and apprenticeship programs in the Installation Supervisor so that he can (and has) successfully
install a new account within any Area Manager's geographical region.
Management of ow' services at KEY WEST lNTERNATIONAL AIRPORT involves Class Act Cleaning Ser-
vice principals, Executive Management, the Area Manager, the Installation Supervisor (for approximately
thirty days), the Sitf' Supervisor, and KEY WEST lNTERNATlONAL AIRPORT.The customer is an important
(but not sole) source of feedback to the Operations Staff of our company. And the customer is usually much
more than one person. After the Installation Program, our primary quality assurance deli verer would be the
Site Manager. Our quality assurance inspectors would be the Area Manager (at least twice weekly) and Ex-
ecutive Management/Owners (monthly).
Personnel
Full time employe,es enjoy a competitive package that serves to recruit and retain quality supervisors. porters.
matrons. and special crewmen. This package includes paid vacations after one year, paid holidays after
ninety days, a life insurance program, and a contributory health insurance program. Additional benefits that
may be provided include attendance and longevity bonuses.
Part time supervisors and crew leaders receive paid holidays after ninety days.
The part time employees that Class Act Cleaning Service seeks are those who have joined the work force to
supplement their income. Our retention of such custodial service employees is well beyond the industry stan-
dard. Many of our part time employees in this category have been with us for years.
Occasionally. we hire part time workers who have no other source of income. It is among this group that we
find the highest attrition. While we do not discourage managers from hiring those in this category. we con-
tinue to seek those who w.ill reduce our hiring and training costs.
The cleaning and porter/matron hours to be used at KEY WEST INTERNATIONAL AIRPORT are shown on a
separate page. The supervisor will be a fluent English speaker.
The Site Supervisor will be responsible to your Facility Manager and to the Class Act Cleaning Service
Area Manager for the day to day custodial staff.
All custodial staff will be identifiable through either uniforms or smocks and all w.ill wear an identification
card containing their photo. Periodic workers will be similarly identifiable.
Equipment and Supplies
Many of our supplies are Private Labeled for Class Act Cleaning Service. Our primary supplier is Spec-
trowax of Boston. Massachusetts. Bowl cleaners (non-acid), floor products, antiseptics and other special
cleaners are generally supplied by this m1\ior supplier. When we find that special requirements dictate use of
other products. Class Act Cleaning Service purchases such from vendors for Pioneer, Host, Capture. el al.
All equipment that we use is provided by major brand names: Clark and Advance. ProTeam and Sani-
taire, Rubbermaid and Kent. Equipment repairs are accomplished by our full time Equipment and Sup-
ply Specialist. He accomplishes repairs either on-site or in Berlin depending on the nature of the fault.
COMMITMENT TO QUALITY
As we work to attain and retain our corporate mission we will concentrate but not limit our efforts to the
following:
I. Create and Maintain a Client-Service, Client-Retention Vision at All Times
. Regular weekly management staff meetings focusing on accomplishments of the previous week
and objectives for the coming week.
. Regular weekly technical training for line workers to ensure they fully understand the Class Act
Cleaning Service commitment to quality service and procedures.
. Seminars, at least quarterly, for managers at all levels to provide ongoing technical, client service.
safety and motivational leadership training.
. A1mual staff retreat to focus on areas of leadership Class Act Cleaning Service should concentrate
on in the upcoming year and to review and update its current progress.
II. Work Toward a Positive Partnership by Involving KEY WEST INTERNATIONAL AIR-
PORT in Our Business.
. Work with our clients to develop the schedule of services and staffing needed for their facilities
utilizing computerized work loading of service tasks and frequencies of those tasks.
. Through the use of job status reports continually monitor the service program to ensure an ongo-
ing quality, cost effective program.
. At least twice yearly, conduct focus workshops with selected clients and non-clients to keep Class
Act Cleaning Service and the marketplace abreast of new developments and trends, changes in
procedures" and a true assessment of Class Act Cleaning Service's perfonllance.
III. Professionalize Our Company and Industry
. Actively participate in our trade associations by attending and teaching seminars, serving on com-
mittees as directors and officers whenever possible.
. Provide the opportunity and encourage our management staff to seek professional designations
available, to them.
. Whenever possible, visit other successful companies inside and outside the industry through the llse
of peer groups and networking groups.
IV. Constantly Search for Client-Winning Performance
. Make it easy for our clients to do business with us.
. Make every effort to assure that any client contact is a positive one. TI1is includes the way we an-
swer the phone to the way our sales, operations, administrative and human resources department
interact with our clients.
Chapter
A reference list is enclosed.
REFERENCES
STATE OF NEW HAMPSHIRE
HEALTH & HUMAN SERVICES BULlDING
25 CAPITOL STREET, ROOM 102
CONCORD, NH 03301
MR. MICHAEL C. HALL (603)271-3148
Contract dates: July 1, 2003 to Present
250,000 Square Feet
COMCAST CABLE COMMUNICATIONS
MASSACHUSETTS, CONNECTICUT, & VERMONT
222 NEW PARK DRIVE
BERLIN, CT 06037
MR. ROBERT BROWN (860)883-7889
Contract dates: May 1, 1996 to Present
650,000 Square Feet
STATE OF NEW YORK DEPARTMENT OF MOTOR VEHICLES
6 EMPIRE STATE PLAZA, ROOM 137
ALBANY, NY 12228
MS. HEATHER RHODES (518)474-5289
Contract dates: January 2003 to Present
Class Act Cleaning Services LLC
Chapter
SPECIFICATIONS
We will adhere to your speciflcatlona which are in the proposal.
Chapter
STAFFING / PRICING
See attached price sheets.
COST PROPOSAL
. JANITORIAL SERVICE 24 HRS/7 DAYS
. FLOOR STRIPPING AND REFINISHING
. CARPET CLEANING
. ALL JANITORIAL SUPPLIES
. ALL NECESSARY EQUIPMENT
. ALL REQUIRED SUPERVISION
. PERIODIC QUALITY CONTROL INSPECTION
$2995.00 WEEKLY
INCLUDED AS PER SPEC.
INCLUDED AS PER SPEC.
INCLUDED
INCLUDED
INCLUDED
INCLUDED
THIS CERTIFICATE IS ISSUED AS
ONLY AND CONFERS NO RIGH
. THIS CERTIFICATE DO
ALTER HE COVERAGE AFFORD
! T::FT~:~~~:r~~::~r~E Casua!t ---~-h:~~:-
;The Travelers :rndemnitY___()1__~T. ~_ ~_682_
i INSIJRERC jThe Travelers Indemnity Co 25658
- INSLRER D: 1 Western Suret Com an
ACORD,. CERTIFICATE OF LIABILITY INSURANCE
PROOUCER
Byrnes Agency, Inc.
6 Consumers Ave.
Norwich CT 06360
(860) 886-5498
f ,,- " -', . -."
) ,'j ,Ijl 'l
'\ :_\.,:-~j ;,.' t.L~
(S60) 859+5075
i
INSURED
Class Act Cleaning Sl!rvice LLC
AUG 13 .
2700 Berlin Turnpike
Berlin CT 06037
,-
::1:
INSURER E: '
COVERAGES
THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING
ANY REQUIREMENT. TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR
MAY PERTAIN, THE lNSURi\NCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH
POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
IN'SR 00;9 POLICY NUMBER POLICY EFFECTIVE POLICY EXPIRATION
COMBINED SINGLE LIMIT i $
(Eaacadent) +=". 1,000,000
BODilY INJURY
(Per person)
~~~l~~~~~RY ! $
SHOULD ANY OF THE ABOVE DESCRIBED POUCIES BE CANCELLED BEFORE THE EXPIRATION
DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL ~ DAYS WRITTEN
NOTICE TO THE CERTlFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO 00 SO SHALL
IMPOSE NO OBLIGATION OR LIABILITY OF ANY KINO UPON THE INSURER, ITS AGENTS OR
REPRESENTATIVES.
AUTHORIZED REPRESENTATIVE ,
LIMITS
A
GENERAL LIABILITY
rJ COMMERCIAL GENERAL LIABILITY
I~ CLAIMS MADE [i] OCCUR 1
I
-- -
---.J
;! GEN'l AGGREGATE lllVlIT APPLIES PER"
PR,Q-
1/15/200B
EACH OCCURRENCE
AMA E TO ENTED
PREMISES Ea occurence $
MED EXP (Anyone person) $
PERSONAL & ADV INJURY $
GENERAL AGGREGATE $
PRODUCTS - COMPIOP AGG $
6609563C63A
1/15/2007
LOC
B
AUTOMOBILE LIABILITY
X ANY AUTO
ALL OWNED AUTOS
SCHEDULED AUTOS
HIRED AUTOS
NON-OWNED AUTOS
f\\.
AGG
BI09563C36A
1/15/2007
1/15/2008
PROPERTY DAMAGE
(Per accident}
I GARAGE LIABILITY
I
, ANY AUTO
AUTO ONLY - EAACCIDENT
,
EAACC $
,
OTHER THAN
AUTO ONLY
A
~E:;~U:BREl~ L1:B~~:S MADE
~ DEDUCTIBLE
I; RETENTION ~>
1/15/2007
EACH OCCURRENCE
AGGREGATE
CUP9563C36A
10,000
C WORKERS COMPENSATlON JIND
EMPLOYERS' LIABILITY
ANY PROPRIETOR/PARTNER/EXECUTIVE
OFFICER/MEMBER EXCLUDED?
If yes, describe under
SPECIAL PROVISIONS below
OTHER
P:KTJB-9563C36A
1/1:::/2007 1/15/2008
X T~;TATU-_
EL EACH ACCIDENT
OTH-
EL DISEASE - ~_~ EMPLOYE $
E.L. DISEASE - POLICY LIMIT $
$100,000
D
Dishonesty Bond
70326284
6/18/2007
6/18/2008
DESCRIPTION OF OPERA TlONS I LOCA TlONS I VEHICLES I EXCLUSIONS ADDED BY ENOORSEMENT I SPECIAL PROVISIONS
Re: Key West J:nternational Airport, 3491 S. Roosevelt Blvd, Key West, FL 33040. Monroe County Board
of County COIlDIlissioners is named as additional insured.
Fax 305-292-3S18
CERTIFICATE HOLDER
CANCELLATION
Monroe County Board oj: County Commissioners
1100 Simonton Street
Room 1-213
Key West FL 33040
ACORD 25 (2001/08)
Page 1 of 2
1 000 000
100,000
.2.!_0~~__
1, OO~, 000
2,OOg,000
2,000,000
,
,
,
1,000,000
I,OOg,ooo
,
,
i,
500,000
500,000
500,000
RPORA TION 1988