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Item J2 MONROE COUNTY BOARD OF GOVERNORS AGENDA ITEM SUMMARY Meeting Date: August 26, 2000 Division: Public Safety Bulk Item: Yes No X. Department: Emergency Medical Services AGENDA ITEM WORDING: Approval of contract with Advanced Data Processing for Emergency Medical Services Billing and Collection services. ITEM BACKGROUND: Sealed responses to an advertised Request for Proposals for Emergency Medical Service Billing and Collection service were opened on July 6, 2000. Five proposals were received and opened by the Purchasing department. Professional Practice Support Inc (5.45% with 3-6% accuracy surcharge), Advanced Data Processing (7%), lorinda's Medical Billing Services ($500 start-up fee, $7.00 per run, $25 hour follow-up fee), Sweet Soft Billing Services ($750 start-up fee, $15.00 per run) and Automated Billing Center (8.5%) submitted proposals. Advanced Data Processing offers the most all inclusive and competitive fee proposal, twenty- six Florida municipal references, management & customer service plan, reports and forms processing and is located in Miami, Florida. PREVIOUS RELEVANT BOCC ACTION: On April19, 2000, Board granted authorization to pursue service and/or funding alternatives for emergency services, including request for proposals. STAFF RECOMMENDATION: Approval. TOTAL COST: 7% of monthly collections BUDGETED: Yes X No COST TO COUNTY: $19,600.00 based on projected revenue of $280,000/year. REVENUE PRODUCING: Yes No X. AMOUNT PER MONTH YEAR APPROVED BY: COUNTY ATTY YES YES RISK MANAGEMENT YES dk1~.r>,~ ntz, EMS Chi f DEPARTMENT DIRECTOR NAME: DIVISION DIRECTOR NAME: DOCUMENTATION: INCLUDED: X TO FOllOW: _ Ni: Ri<}\HRED: _ AGENDA ITEM #: ~ DISPOSITION: MONROE COUNTY BOARD OF COUNTY COMMISSIONERS CONTRACT SUMMARY Contract # Contract with: Advanced Data Processing Effective Date:July 26, 2000 S..e.pt. I) .loCCJ Expiration Date:ScptunLc;l 30, 2003 ~\A5tJSt 31);;W: P.;L Contract Purpose/Description: Approval of contract with Advanced Data Processing for Emergency Medical Service Billing and collection services. Contract Manager:Teresa Gorentz (Name) 6004 (Ext. ) EMS ." .J.' , I ..' '-c/ ;.J -"'/ / ' I.... ,. r ~_ . ' , (Department) for BOCC meeting on August 26, 2000 Agenda Deadline: August 2, 2000 CONTRACT COSTS Total Dollar Value of Contract: $7% of mnth Current Year Portion: $0 collections Budgeted? Y es~ No D Account Codes: _- 13 DO-I ~ q 3D '3 Lj. t Grant: $0.00 County Match: $0.00 ADDITIONAL COSTS Estimated Ongoing Costs: $7% ofmnth For: collection/yr (Not included in dollar value above) (eg. maintenance, utilities, janitorial, salaries, etc.) e f+e c f-1..re- ct.1'\. deli- fJ ; o'-f-;- /JV\. ~5 6 h Chl t\ ?\. L V -<- ~ v ~ L~ .S <- sh dW V'\ m. ul'Y\, ~- 'fr:t.1,~ dYJ1 6 -i:"~. lAJ:i. 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THIS CONTRACT, hereinafter "CONTRACT OR AGREEMENT", made and entered into this ~day of September, 2000 by and between MONROE COUNTY, a political subdivision of the State of Florida, with principal offices located at 490 63rd Street, Marathon, FL 33050, hereinafter referred to as the "COUNTY", and Advanced Data Processing, Inc., a Florida Corporation with principal offices located at 520 NW 165 Street, Suite 201, Miami, Florida 33169, hereinafter referred to as the "CONTRACTOR" . WITNESSETH: WHEREAS, the parties hereto now wish to enter into an agreement, pursuant to which the CONTRACTOR will render those professional services in connection with said project as hereinafter provided; NOW THEREFORE, the parties hereto agree as follows: 1. DEFINITION OF THE PROJECT. The objective of the project is to utilize the services of the CONTRACTOR to provide the COUNTY with ambulance billing and related services. 2. SCOPE OF SERVICES. The CONTRACTOR shall perform and carry out the work tasks presented in CONTRACTOR'S Scope of Work (Exhibit A), as summarized herein. All payments shall be paid directly to 'MONROE COUNTY BOARD OF COUNTY COMMISIONERS' or via "Locked-Box" facility as directed by the COUNTY. 3. TIME OF PERFORMANCE. This Contract shall be effective for a two-year period from September 1, 2000 through August 31, 2002, under the terms and conditions contained herein unless otherwise terminated. The COUNTY may, at its option, renew this agreement for two (2) additional one (1) year terms under the then in force terms and conditions by giving notice to CONTRACTOR at least sixty (60) days prior to expiration of the current term. Monroe County's performance and obligation to pay under this contract, is contingent upon an annual appropriation by the Board of County Commission. 4. COMPENSATION AND METHOD OF PAYMENT. The COUNTY reserves the right to request changes in the services within the general scope of the Contract to be performed upon mutual agreement by the COUNTY and CONTRACTOR which shall specify the change ordered and the adjustment of time and compensation required therefore. Agreement Page 1 of6 "Ambulance Billing & Related Services" CONTRACT # Page 2 Date: Any services added to the scope of this Contract by a change order shall be executed in compliance with all other applicable conditions of this Contract. No claim for additional compensation or extension of time shall be recognized unless contained in the duly"executed change order. The CONTRACTOR shall provide to the COUNTY a monthly invoice representing fees for the services provided computed as: Seven percent (7%) of all monies collected by CONTRACTOR, excluding Medicaid accounts, during the previous month. Pursuant to Florida Statute 409.913(9), CONTRACTOR will include in the same invoice an amount of $11.40 per Medicaid account for providing all billing services related to such accounts processed in the previous month. The COUNTY shall issue a check for the amount invoiced, minus any disputed amount, within thirty (30) days of receipt and acceptance of the invoice. The COUNTY shall bear the cost of any and all Lock-box services. All other costs incurred by CONTRACTOR in the performance of services as specified herein (including, but not limited to postage, materials, communications and phone costs and, other operating costs) shall be borne by the CONTRACTOR. 5. REPORTS. The CONTRACTOR shall provide the COUNTY with status reports as set forth in Exhibit A and other reports as mutually agreed. The CONTRACTOR shall also provide changes to such reports and ad hoc report requests on a reasonable basis and as mutually agreed. 6. DATA TO BE FURNISHED BY COUNTY. The COUNTY will make available to the CONTRACTOR, for use in performance of services under this Contract, all available reports, studies or any other materials in its possession that may be useful to the CONTRACTOR. All material furnished by the COUNTY will not be disclosed to any party without the COUNTY's prior approval. 7. INDEPENDENT CONTRACTORS. The CONTRACTOR is an independent contractor and not an employee or agent of the COUNTY with the following exception: To the extent necessary to fulfill its billing and collection efforts under the Agreement, the CONTRACTOR is authorized to sign in an administrative capacity for the COUNTY the following types of standard forms and correspondences only: probate filings; letters to patients or their representatives verifying that an account is paid in full; forms verifying the tax-exempt status of the COUNTY; and insurance filings and related forms. The CONTRACTOR has no authority to sign any document that imposes any liability on the COUNTY. The CONTRACTOR shall retain full control over the employment, direction, compensation and discharge of all persons assisting in the performance of service by CONTRACTOR. The CONTRACTOR shall be fully responsible for all matters relating to payment of employees, including compliance with Social Security, withholding tax and all other laws and regulations governing such matters. The CONTRACTOR shall be Agreement Page 2 of 6 "Ambulance Billing & Related Services" CONTRACT # Date: Page 3 responsible for its own acts and those of its agents and employees during the term of this contract. 8. INDEMNIFICATION. The CONTRACTOR shall indemnify and hold the COUNTY harmless from any and all claims, losses and causes of actions which may arise out of the performance of this Agreement as a result of an act of negligence, of the CONTRACTOR, its employees, agents, representatives, consultants, or its SUBCONTRACTORS. The CONTRACTOR shall pay all claims and losses of any nature whatsoever in connection therewith and shall pay all costs and judgements (including, but not limited to, attorneys' fee and expenses and cost of defense provided on behalf of the COUNTY), that may issue thereon. The above provisions shall survive the termination of this Agreement and shall pertain to any occurrence during the term of this Agreement, even though the claim may be made after the termination hereof. Nothing contained herein is intended nor shall be construed to waive COUNTY's rights and immunities under the common law or Florida Statutes 768.28, as amended from time to time. 9. INSURANCE. The CONTRACTOR shall maintain the following insurance coverage: 1) Worker's Compensation Insurance in compliance with Florida Statutes, Chapter 440 and applicable Federal Acts as they may be amended from time to time; and 2) General Liability insurance in an amount no less than $1,000,000 per occurrence. 3) Coverage for business interruption, destruction of data processing equipment and media, liabilities affecting accounts receivables, contracts and independent contractors and, valuable documents in an amount no less than $100,000 aggregate; 4) Liability coverage for all vehicles whether owned, hired or used in the amount of $500,000; and 5) Professional liability coverage in the amount of $500,000. Where applicable all coverage above shall be amended with MONROE COUNTY BOARD OF COUNTY COMMISSIONERS named as an additional insured. All of the policies of insurance so required to be purchased and maintained shall contain a provision or endorsement that the coverage afforded shall not be canceled, materially changed or renewal refused until at least thirty (30) calendar days written notice has been given to the COUNTY by certified mail. Prior to commencing work, the CONTRACTOR shall provide COUNTY with certified copies of all insurance policies providing coverage as required. Any indemnification provisions in this Agreement are separate and apart and in no way limited by the insurance amounts stated above. The liabilities of the CONTRACTOR under this Agreement shall survive and not be terminated, reduced, or otherwise limited by any expiration or termination of insurance coverages. Agreement Page 3 of 6 "Ambulance Billing & Related Services" CONTRACT # Page 4 Date: 10. OWNERSHIP OF DOCUMENTS. CONTRACTOR shall be required to work in harmony with other consultants relative to providing information requested in a timely manner and in the specified form. The CONTRACTOR agrees that any and all documents, records, disks, and electronic data produced in the performance of this Agreement shall be the sole property of the COUNTY, including all rights therein of whatever kind except as may otherwise be provided hereinafter. Failure to turn over such documents within seven (7) days of when requested may be cause for the COUNTY to withhold payments due CONTRACTOR or to enforce this clause by legal remedies. 11. ATTACHMENTS. The following named attachments are made an integral part of this Agreement: A. Proposal presented to Monroe County EMS by Advanced Data Processing dated July 6, 2000 (Exhibit A attached hereto and made a part hereof) which includes the Contract with the City of Boca Raton (referenced herein as the "Piggyback"). B. Public Entity Crime Statement and Sworn Ethics Clause Where terms, conditions or scope of services stated in either this Agreement or the above attachments conflict, this Agreement and any superceding Amendments thereof shall prevail. 12. TERMINATION for CAUSE. During the time of this agreement the COUNTY may terminate this Agreement after first giving to CONTRACTOR notice of default and opportunity to cure the default within thirty (30) days after receipt of such notice. In the event the acts constituting default are a violation of law, CONTRACTOR shall be subject to immediate termination of contract. Notwithstanding the provisions above, the COUNTY shall not have any right to cancel this contract without cause. Upon termination, the CONTRACTOR shall submit an invoice(s) to the COUNTY in an amount(s) that representing fees for services actually performed or obligations incurred to the date of effective termination for which the CONTRACTOR has not been previously compensated. Upon payment of all sums found due, the COUNTY shall be under no further obligation to the CONTRACTOR, financial or otherwise. 13. UNCONTROLLABLE FORCES. Neither the COUNTY nor CONTRACTOR shall be considered to be in default of this Agreement if delays in or failure of performance shall be due to Uncontrollable Forces, the effect of which, by the exercise of reasonable diligence, the non-performing party could not avoid. The term "Uncontrollable Forces" shall mean any event which results in the prevention or delay of performance by a party of its obligations under this Agreement and which is beyond the reasonable control of the non-performing party. It includes, but is not limited to fire, flood, earthquakes, storms, lightning, epidemic, war, riot, civil disturbance, sabotage, and governmental actions. Neither party shall, however, be excused from performance if non-performance is due to forces that are preventable, removable, or remediable nor which the non-performing party could have, with the exercise of reasonable diligence, prevented, prevented, Agreement Page 4 of6 "Ambulance Billing & Related Services" CONTRACT # Date: Page 5 removed, or remedied with reasonable dispatch. The non-performing party shall, within a reasonable time of being prevented or delayed from performance by an uncontrollable force, give written notice to the other party describing the circumstances and uncontrollable forces preventing continued performance of the obligations of this Agreement. 14. JURISDICTION, VENUE and CHOICE OF LAW. All questions pertaining to the validity and interpretations of this Contract shall be determined in accordance with the laws of the State of Florida. Any legal action by either party against the other concerning this agreement shall be filed in Monroe County, Florida, which shall be deemed proper jurisdiction and venue for the action. 15. PIGGYBACK. It is hereby a precondition of any part of this Agreement that the Most Favorable Terms of CONTRACTOR's Agreement with the City of Boca Raton (dated March 17, 1999) shall be extended to the COUNTY including any modifications, amendments or exclusions for the term of referenced agreement. Effectively, this allows the COUNTY to piggyback the agreement with the City of Boca Raton. 16. ASSIGNMENT OF CONTRACT. The CONTRACTOR shall not sell, transfer, assign or otherwise dispose of this Contract or any part thereof or work provided therein, or of its right, title or interest therein, unless otherwise provided in the contract, without express prior consent by the COUNTY. 17. NOTICES. Delivered or mailed to such party at their respective addresses as follows: To the COUNTY: Monroe County EMS 490 Sixty-Third Street Marathon, FL 33050 Attn: Teresa Gorentz, Director To the CONTRACTOR: Paul Franzelas Vice President Advanced Data Processing, Inc. 520 NW 165 Street Road, Suite 201 Miami, Florida 33169 18. REPESENTATION AND WARRANTY. CONTRACTOR represents that they have experience and agrees to follow all Federal, State and Local Laws including, but not limited to, Public Records Laws and those laws and statutes applicable to discrimination. Agreement Page 5 of 6 "Rescue Ambulance Billing & Related Services" CONTRACT # Date: Page 6 19. ENTIRE CONTRACT. This Contract contains the entire agreement between the parties. The CONTRACTOR r~presents that in entering into this Contract it has not relied on any previous oral and/or implied representations, inducements or understandings of any kind or nature. IN WITNESS WHEREOF, the parties hereto have caused these presents to be executed on the day and year first above written: MONROE COUNTY By: SEAL Yvonne Harper, Chairperson Lower and Middle Keys Fire and Ambulance District Board of Governors Attest: Danny Kolhage, Clerk of the Court By: Agreement Page 6 of 6 OKl!~ErY ~O~~~2E (305) 294-4641 (_.~ ,--- BOARD OF COUNTY COMMISSIONERS MAYOR Shirley Freeman, District 3 Mayor Pro tern George Neugent, District 2 Wilhelmina Harvey, District 1 Nora Williams, District 4 Mary Kay Reich, District 5 PUBLIC ENTITY CRIME STATEMENT A person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. Attachment: Ambulance Billing Services Contract of September 1, 2000 SWORN STATEMENT UNDER ORDINANCE NO. 10-1990 MONROE COUNTY, F[,ORIDA ETHICS CLAUSE Adv'a.""ced. IA:Ja... t=fcc.ess._;+J~-=-~warrants that he/i t has not employed, retained or otherwise had act on his/its behalf any former County officer or employee in voliation of Section 2 of Ordinance No. 10-1990 or any County officer or employee in violation of Section 3 of Ordinance No. 10-1990. For breach or violation of this provision the County may, in its discretion, terminate this contract without liability and may also, in its discretion, deduct from the contract or purchase price, or otherwise recover, the full amount of any fee, commission, percentage, gift, or consideration paid to the former Count --~~ - (signatu Date: ----:J-/2Lto 0 STATE OF r COUNTY OF PE~Y APP~ED BEFORE,M.. E.' the u.nderSigned authority, _L.. ~Mk~________________ who, after first being sworn by me, affixed hiS/her signature (name of individual signing) in pr~~. above on this _ 3/~_.day of . ./ , ~~oYCJ. ~ J n._ .. . ____n -t" PUBUIC the space ~.u___ My commission expires: ~""y Pu., YVETTE BLAIR.GAILES ~&l:. COMMISSION # CC 718204 ~ ~ i!I EXPIRES FEB 19, 2002 7~ BONDED THRU OF ~~ ATLANTIC BONDING co., INC. CERTIFICATE OF INSURANCE This certifies that 123 STATE FARM FIRE AND CASUALTY COMPANY, Bloomington, Illinois o STATE FARM GENERAL INSURANCE COMPANY, Bloomington, Illinois insures the following policyholder for the coverages indicated below: Name of policyholder ADVANCED DATA PROCESSING INC. Address of policyholder 520 NW 165TH STREET RD STE#201 MIAMI, FLA. 33169-6303 Location of operations SAME Description of operations BILLING & COLLECTION SYSTEMS The policies listed below have been issued to the policyholder for the policy periods shown. The insurance described in these policies is subiect to all the terms exclusions, and conditions of those oolicies. The limits of liability shown may have been reduced bv anv oaid claims. POLICY NUMBER TYPE OF INSURANCE POLICY PERIOD LIMITS OF LIABILITY Effective Date Expiration Date (at beginning of Dolicv Deriodl Comprehensive BODILY INJURY AND 98485820-5B Business Liability 03/06/00 03/06/01 PROPERTY DAMAGE This insurance includes: 123 Products - Completed Operations 123 Contractual Liability o Underground Hazard Coverage Each Occurrence $1. 000 ,000 o Personal Injury o Advertising Injury General Aggregate $2,000,000 o Explosion Hazard Coverage Products - Completed o Collapse Hazard Coverage Operations Aggregate $2,000,000 o General Aggregate Limit applies to each project 0 0 EXCESS LIABILITY POLICY PERIOD BODILY INJURY AND PROPERTY DAMAGE Effective Date Expiration Date (Combined Single Limit) o Umbrella Each Occurrence $ o Other 10/11/99 10/11/01 Aooreoate $ 98KB72387F 04/06/00 04/06/01 Part 1 STATUTORY Part 2 BODILY INJURY Workers' Compensation and Employers Liability Each Accident $100000 Disease Each Employee $100000 Disease - Policy Limit $ 500000 POLICY NUMBER TYPE OF INSURANCE POLICY PERIOD LIMITS OF LIABILITY Effective Date Expiration Date (at beginning of Dolicv Deriod) 5553289A0159 AUTO 07/01/00 01/01/01 500/500/500 If any of the described policies are canceled before its expiration date, State Farm will try to mail a written notice to the certificate holder 3 0 days before cancellation. If, however, we fail to mail such notice, no obligation or liability will be imposed on State Farm or its agents or representatives. Name and Address of Certificate Holder MONROE COUNTY BOCC 5100 COLLEGE ROAD RM # 203 KEY WEST, FLA.33040 ADDN INSD. MONROE COUNTY BOCC Title !~ C -00- Signature of A orlzed Representative ;:)C -- /' t1 ' 7' 071 - 0 4 //&)~>, 558-994 a 2-90 Printed in U.S.A. Date Advanced Data Processing 520 N.W. 165th Street Road, Suite 201 Miami, Florida 33169 (305) 945-2280/ 945-6692 fax originators of medSupport July 6, 2000 MONROE COUNTY Purchasing Office 5100 College Road, Public Service Bldg Cross Wing Room #002 Stock Island, Key West, FL 33040 lnbGCiucUGn.E&ctdive O'4et'4taw - re: RESPONSE to Requirements for "EMERGENCY MEDICAL SERVICES BILLING & COLLECTION" Dear Director and Selection Committee: ) Enclosed is Advanced Data Processing's response to your requirements for "EMERGENCY MEDICAL SERVICES BILLING & COLLECTION". We appreciate the opportunity to respond to your needs. We believe this response answers all requirements with an offer to provide you the finest available billing and collection services for a county EMS organization such as those required by Monroe County. The content of this Proposal represents Advanced Data Processing's offer to provide the services requested by Monroe County for EMS Billing & Collection Services and may be incorporated, in whole or part, into a written contract for such services. Our company, with nearly 20 years serving Dade, Broward, Palm Beach, Duval, Okaloosa, Orange, Hillsborough, Brevard and now also Lee, Hendry and Highland Counties has demonstrated its commitment to the area at both city and county levels. Considerable experience and history has been focused specifically on billing and collections for county EMS Organizations and has produced specialized understanding of such requirements. Advanced Data Processing's collection philosophy is demonstrated as the most successful in the business through its customer satisfaction and delivery in terms of both quality and level of service. Our quality of service is exemplified in our billing forms and reports, the methods we employ in both technology and process and, the way in which our personnel conduct themselves on behalf of our clients. In addition, we demonstrate "going- the-extra-mile" by our hospital liaison programs, our double-verification of patient information and our customized training. Our level of service is superior in collection levels both as a percentage of billing and the cash flow we have produced for our clients. In addition, we currently handle all EMS billing and collection for 26 municipalities having handled accounts of up to 46,000 transports annually. We are now billing for nearly 200,000 accounts annually. This demonstrates we have successfully handled the size of an account such as Monroe County and can do the job. ,) Introduction Page 1 ;~~ 1 c:f' :-~-~f-"_:::~~:i~':~:.S~~::;=:~~,~~~:J_~:~=~_~~u ,,~: _, " _ _' _~~~:~~' In selecting the right vendor for your EMS billing and collections, two of the most important issues come to the forefront,.. compliance and commitment. Advanced Data Processing has put significant resources into establishing and maintaining a corporate compliance program including the use of renowned legal counsel involved in writing the "Compliance Guide for Third-Party Billing Companies" for the Office of the Inspector General. This combined with over 20 years of excellence establishes our company's commitment to our industry. We have enclosed a copy of our newsletter "The EMS Informant" just one aspect of our compliance program and a way to communicate important compliance information to our clients. Advanced Data Processing has proposed to Monroe County a "top-notch" set of services to meet their needs and, ... we offer them at an extremely competitive price. We offer the option for Monroe County to "camp-on" or "piggyback" onto an existing agreement several other cities and counties have opted to use. We believe this indicates both an aggressive desire to win the County's business and, is balanced with the fair appraisal and assessment for a job to be well done. As such we appreciate the opportunity to provide you services with which you will be satisfied. :'. } --..< Respectfully submitted, Advanced Data Processing, Inc. 520 NW 165th Street Road, Suite 201 Miami, FL 33169 Authorized Agent Paul Franzelas, Vice President (305) 945-2280 (305) 945-6692 fax ,"',\ '{;c.J Introduction Page 2 Advanced nata Processing 520 N,W. 165th Street Road, Suite 201 Miami, Florida 33169 (305) 945-2280/ 945-6692 fax originators of medSupport S6d1cnB-SQJ cfWGlk GeMra'Scope Advanced Data Processing will perform all services with the principal goals of: . recovering the greatest amount of fees in the shortest possible time and, . greatest total amount with minimized cost to recover. All services will be provided as stated in this Proposal. The specifics of such services to be provided are addressed in the following subsections of this proposal. The following are general services requested by the County, which will be performed if awarded such contract: . Provide billing and collection services for Emergency Medical Services transport, as required on a case by case basis, with emphasis on accelerated turnaround between services provided and payment received. . The price bid herein shall include all expenses of billing and collection including, but not limited to, stationary, forms, envelopes, postage and phone facilities/charges. . Ensure that all required documentation and agreements with payors (e.g. Medicare, Medicaid, Champus, etc.) are filed and maintained and that EMS is kept apprised of important changes to industry regulations. . Provide reasonably necessary training periodically to County EMS personnel regarding the gathering of necessary information and proper completion of run tickets. Advanced Data Processing in corroboration with other municipalities has already put together a video-based training program for this purpose and has incorporated specific aspects about compliance including a quarterly newsletter called the EMS Informant.. . Provide prompt submission of Medicare, Medicaid and insurance claims after receiving completed run ticket, which shall be Advanced Data Processing's notice to commence the billing/collection service including keeping logs confirming all electronic submissions. Secondary insurance provider claims shall be submitted after the primary insurance provider has paid. Advanced Data Processing shall follow-up promptly on rejected and inactive claims and establish payor remittance accounts and procedures. Section B Page 1 ~ (1.1. '-'~.;'~~.:[:b~~''=:_~t: . I - -".Lf > · Utilize most up-to-date knowledge and information with regard to coding r' procedures, assigning of ICO-9 diagnostic codes and proper preparation of electronic and paper insurance filings to ensure compliance with applicable Federal, State and local regulations. . Reconcile the number of transports collected with those transmitted to Advanced Data Processing and contact EMS to report any discrepancies. . Advanced Data Processing shall provide a designated liaison for patient/payor concerns. . Provide survey questionnaires or mail inserts to patients at the County's request. . Provide all customer-related inquiry services and prepare additional third-party claims or patient payment arrangements based on this information exchange. Customer calls will be facilitated as local within Monroe County through a dedicated "800" toll-free exchange. . Facilitate proper security of confidential information and proper shredding of all disposed materials containing such proprietary information. . Visit hospitals and/or establish with hospitals arrangement to obtain/verify patient insurance and contact information. . Respond promptly to the County and patients on requests for information or records. ~'_. -' . Accept Major Credit Cards for payment (e.g. Visa, MasterCard & American Express) and post/reconcile such payments. . Treatment as confidential any records of care or treatment of patients solely for the purpose of processing and collecting claims and shall not release any such information in any legal action, business dispute or competitive bidding process. . Use of proprietary systems, procedures or techniques as required to achieve higher collection rates and improved cash flow. · Maintain appropriate accounting procedures for reconciling all deposits, receivables (including credit card payments & federal EFT payments), billings, patient accounts, adjustments & refunds. · Provide timely comprehensive reports facilitating all required aspects of monitoring, evaluating, auditing and managing the services provided and the interface between EMS and Advanced Data Processing. Section B Page 2 - .~(2~ f _ \!....:,.: ::....~! 11 tj~ 'E (, ~ . ~I I ~ '': ; . Process refund requests providing EMS with documentation substantiating each refund processed. . Provide EMS all unpaid invoices along with the complete processing history once collection efforts are exhausted. . Convert all active and inactive files from the prior billing company and maintain such records. Spedftc ~ eompa_nee Advanced Data Processing will provide the above general services with specific compliance as requested by Monroe County in the RFP : . Receive from County all patient data necessary for billing. Data will initially be accepted and manually keyed from the "Florida EMS Report" in hardcopy format. We will coordinate with the County on accepting electronic format via Internet or dial-up modem facilities with appropriate encryption. . Assign billing patient numbers providing cross-reference to Monroe County assigned transport numbers. . Responsible for obtaining all necessary medical and insurance information, file claims within 5 days of receipt of information, send an invoice within 5 days to all self-pay patient/payors with return envelope and address as specified by the County. . Responsible for sending second notices at regular thirty-day intervals.. . Provide accurate coding of procedures and diagnosis and correlation of rescue documentation. . Annually make recommendations for fee schedule changes, regularly advise on changes in statutes and industry regulations. . Process all third party reimbursements timely to receipt of appropriate billing information. . Respond to all patients' requests and inquiries, either written or verbal. . Negotiate and arrange modified payment schedules for individuals unable to pay full amount when billed. . Provide listing of accounts past due 180-days or more. . Mail requested citizen satisfaction survey. Section B Page 3 . f " . ~ :..:. JI},. ::; f,'''': _ '_ . Provide for facilities to permit dial-up access to our system to obtain patient data and billing information. (" . Submit claims and process statements within specified timeframes and frequencies . Provide specified management reports on monthly basis as identified and prescribed by the County. . Maintain daily deposit control sheets and original documentation. Section B Page 4 - ul~'.l..!.c~:;'~~}.e~...3.i~ 1 , .... ~. Tasb ('~ '.~ . Advanced Data Processing will utilize collected billing information provided by the County as the basis for: o Billing to and collecting from the transported individual, Medicare, Medicaid, insurance companies or, other appropriate third party payors for services provided by the County and maintaining incident-based accounting to assist in this process. o Preparing the required management and financial reports including information on delinquent accounts for the County's analysis of the services provided. Advanced Data Processing will provide the following services: o Mail an invoice to each transported individual at the current prevailing rate for transportation services. o File all insurance claim forms for all patients based upon information received from the patient or obtained from research we perform at health care facilities. o Provide required paperwork to Medicare, Medicaid, insurance companies or, third party payors for claims, reviews, resubmission, provider agreements, and other as required. o Mail copies of invoices to patients, Medicare, Medicaid, insurance companies or, other third party payors, when requested. o Mail a series of follow-up invoices to patients and make patient contact as necessary. ORe-file Medicare, Medicaid or insurance claims, as necessary to obtain payment. o Record customer payments from lock box collections. o Prepare periodic managemenUfinancial reports. o Negotiate and agree upon modified payout schedules within County-established guidelines for those individuals unable to remit the full initial-billed amount. o Notify the County of past due accounts by providing a listing of such accounts and pertinent detail. o Transition open balance accounts from previous billing agent and process for collection. o Any other services agreed to between the parties, in order to effectively collect all fees. \. Section B Page 10 BOARD OF GOVERNORS LOWER AND MIDDLE KEYS FIRE AND AMBULANCE DISTRICT AGENDA ITEM SUMMARY REVISED Bulk Item: Yes NoX Division: Public Safety Department: Public Safety Meeting Date: August 16. 2000 AGENDA ITEM WORDING: Conceptual approval of certain issues to be included within the Interlocal Agreement between Monroe County, the Lower and Middle Keys Fire and Ambulance District and the City of Marathon ITEM BACKGROUND: On August 8, 2000, County Administrator James Roberts, Chief Assistant County Attorney Rob Wolfe and other appropriate county staff met with Councilman Randy Mearns and the City Manager of Marathon. They reviewed a whole series of issues and carne to agreement on some to be recommended to their respective Boards. Attached are those issues that were agreed upon. PREVIOUS RELEVANT BOCC ACTION: N/A STAFF RECOMMENDATION: Approval TOTAL COST: COST TO COUNTY: REVENUE PRODUCING: Yes BUDGETED: Yes No No AMOUNT PER MONTH DIVISION DIRECTOR APPROVAL: OMB/Purchasing N/ A Risk Management N/ A () ,#~ /~/ ~/ / L o/G<:D) ~es R. "Reggie" Paros / To Follow: ~ ~ Not Required: APPROVED BY: County Attorney N/A DOCUMENTATION: Included:.-.L DISPOSITION: Agenda Item #: / - J-~3 COUNTY of MONROE PUBLIC SAFETY DIVISION James R. "Reggie" Paros, Director .. 490 63rd Street, Suite 140 ~arathon,FI.33050 r""- BOARD OF COUNTY COMMISSIONERS MAYOR, Shirley Freeman, District 3 Mayor Pro Tem, George Neugent, District 2 Wilhelmina Harvey, District 1 Nora Williams. District 4 Mary Kay Reich, District 5 MEMORANDUM TO: Monroe County Board of County Commissioners Board of Governors, Lower and Middle Keys Fire and Ambulance District FROM: James R. "Reggie" Paros, Director Public Safety Division SUBJECT: Conceptual approval of certain issues to be included within the Interlocal Agreement with Marathon DATE: August 9,2000 The following are. issues that were agreed upon at the August 8, 2000 meeting. The participants agreed to take them to their respective governing boards for conceptual approval. If approved, they can be put into a formal interlocal agreement for presentation at the September Commission meeting. Several other items are still pending. 1. Ownership will be transferred from the Lower and Middle Keys Fire and Ambulance District (District-I) to the City of Marathon (Marathon) for the following. a) Mobile home located at Marathon Fire Station #2 on October 1,2001 c) All tangible property at Marathon Fire Stations #1 & 2 previously and commonly used by Marathon Volunteer Fire Department. c) Ambulances #1416-121 and 141602-16, and associated equipment on October 1, 2001 2. The County will provide to Marathon for its use at the airport one rapid intervention and one 1000-gallon Airport Rescue and Firefighting (ARFF) vehicle. 3. The County will permit Marathon to utilize the Fire Academy Facility at no charge under certain specified conditions. 4. District-1 and Marathon will provide fire and emergency medical services (EMS) automatic and mutual aid to one another. 5. District 1 will provide advanced life support transport level EMS to Marathon 24/7 during FY 2001; Marathon will pay to District-1 $506,855 for that service. Also, District-1 will have the right to bill patients and third parties for ambulance services rendered; District-l will retain revenues collected from them. 6. District-1 will provide one each primary, staffed ambulance and one each reserve, not staffed, ambulance at the Marathon Fire Station #2 and at the Conch Key Fire Station. 7. Marathon will give first consideration to all District-1 EMS employees who are displaced by Marathon assumption of its own EMS in Fiscal Year 2002. 8. The County will take all steps reasonably necessary to process, review and approve/deny Marathon's application for a Certificate of Public Convenience and Necessity to operate an EMS. 9. The County will permit Marathon to continue to operate on the County's fire and EMS communications network. Marathon will assign radio identification numbers to its units in compliance with the County's numbering scheme. 10. The County will transfer $22,561 to Marathon as its share of District-2 Fire and EMS Impact Fees. -END- Cc: County Administrator County Attorney County Clerk llla~tou ~oluut.e.er ~ir.e ~.epartm.eut, ;lJu.c. * P. O. Box 624 LONG KEY, FLORIDA 33001 . August 13, 2000 Monroe County Board of County Commissioners On August 11 th we were informed of the results of the Conch Key vote to merge with the City of Marathon. As you can imagine, this merge raises serious concern not only for our members but also the community we choose to serve and protect. Hot on the heels of this discovery was the Job opportunity notice from the City of Marathon, advertising for a Fire Chief. The advertisement stated that the City of Marathon has three (3) stations, 14 career staff and 60 volunteer members. This notice was out well before the voting results from Conch Key were official. Does this suggest a pre-arranged agreement? If so, was the County staff involved in this agr"PTV'~ ') We respectfully request that the Commission consider all the pro's and con's to this merger. We feel that the merge between Conch Key and the City of Marathon would be detrimental, not only to the residents of Conch Key/Duck Key but also to the residents of the Long Key and Layton area. Fragmentation of the system can only bring about hardship and disaster. The people of Conch Key, Duck Key and Long Key did not vote for incorporation. They are happy with the County services they are receiving. Why then would the County consider this merger? The loss of control of the system can only provide unnecessary hurdles the County will ultimately be faced with. No one can say for certain what this merger will mean for our residents, however history has proven that a decrease in the level of service, along with an increase in cost can be expected. --~~~.-_-+ :i~~~~~':;( \~:)'~;;~>~~:~}~~~~~;;~~~~~~j~\. ,;-c?_c,=::,,;c~=O~c c' =co"":c'- ~_:-:":-==:::.c_~\ ~ 'i: 0 ;> ~ .. ~ :: 0 e. It I \ . .:;; 0 1. ~::~j~; ::: o.~/~'~:S;~;--,--~)--- ] \. !~ 1 '. = l .~, \ ,,: ' "o:--_~~-~"""~~~u--- _- ~ 'I"\I"'."~' '~I\I I 1; \~ Y\,~~,/ .",~ ~;-.~'- ..--.-;.-=- ~ .,:i;:i F, .'i;!i: .~- L-~~':~~~.___ -~ F__~C-~C~'" <: -~~~- ~L ' . ~r:" ..-... ..... ..:~._..._-_.,.. . / ~_.::~-~ .:s." If the County takes the "let me empty my pockets, and hand everything over" approach they took with Islamorada, we fear disaster will indeed strike. There will be no going back at this point. Many years ago, recognizing the need for rapid ALS response, Layton personnel went out into the general public and fought for the ALS unit currently stationed in Conch Key. This service offered the residents of Conch Key/Duck Key and Long Key a better chance for survival. With the merger between Conch Key and the City of Marathon the focus for coverage will undoubtedly switch. The emphasis will be the coverage of the Marathon area. This will, without doubt, decrease the level of service to our residents. You know, as well as we do, that this will occur. The County has not only the ability but also the responsibility to look out for the best interest of our residents. Keep in mind, the residents that this merger will effect, never asked for nor voted for their services to come from the City of Marathon. We question the original vote that took place, within Conch Key's membership. The idea that only ten (10) individuals, most of which did not even show for the meeting and had to be tracked down for their vote, could have this much control. Did anyone ask the residents of the unincorporated area their preference? I can assure you that the Officers and members of the Layton Volunteer Fire Department, the officials and residents of the City of Layton, and a good percentage of the Long Key residents do not desire this merger to take place. Currently Layton Volunteer Fire department is responding into the Conch Key area, due to a severe lack of volunteer response from that department. How will the merger with the City of Marathon effectively correct this situation? The Marathon Fire station is located at approximately MM52. The Layton Fire station is location at MM68.2. The middle ground is approximately MM60. Is it the intent of the County to delay response from this area to the north end of Long Key Bridge, while waiting for Marathon units to respond? Or will Layton Volunteer Fire (a County agency) still be tasked with the coverage of this area? Should the Commission decide to allow the merger between Conch Key fire and the City of Marathon, we respectfully request that the ALS unit not be part of the merger. Leave the ALS unit as a County controlled service. Should housing of this unit present a problem for the County, the City of Layton has assured us that they are willing to work with the County on this issue. We urge you to consider the ramifications of this merger. Protect those individuals that are unaware of this move. Serve the community that placed enough faith in you to put you in office. Sincerely, c-~l r'- etvt cOd 6 ~~"----' Fernando Briones Acting President J~/~ WallleL. Fletcher Fire Chief Cc: Reggis Paros, Public Safety Director J ames Roberts, County Administrator Yvonne Harper, Board of County Governor Ross Willman, Acting Senior Director of Fire/Rescue Teresa Gorentz, EMS Chief Carol MacLaren, Mayor - City of Layton