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Item G1
MEETING DATE: BULB ITEM: Yes BOARD OF COUNTY COMMISSIONERS AGENDA ITEM SUMMARY April 20, 2011 No X DIVISION: Public Works DEPARTMENT: Public Works STAFF CONTACT PERSON/PHONE NO.: Dent Pierce/292-4560 AGENDA ITEM WORDING: Update on contract negotiations for Big Pine Key and/or Marathon Animal Control, Shelters and Operations. ITEM BACKGROUND: On April 6, 2011, staff held a contract negotiations meeting with bidders FKSPCA and SHARK: • FKSPCA maintains their bid of $133,000 for Big Pine Animal Control as v hat it takes to provide that level of service; that the service provided vdfl include that the shelter in Big Pine be maintained and that an animal control officer N-ill be assigned to that service area for patrol and to respond to calls. • SHARK is N-illing to reduce their bid for Marathon Animal Control by $20,000 (from $222,744.34 to $202,744.34). When asked about the Big Pine Key area, SHARK explained that they have a person that lives on Big Pine that N ould be able to respond quickly, that tN-,-o board members also live on Big Pine; that they N ould N ork v ith Ann Morkill and FWC efforts; and that their part-time employee N ould be on -call. SHARK stated that they could reduce their original bid by $6350 (from $238,906 to $232,556), to operate the Marathon Animal Shelter and service area, and the Big Pine service area, N-ithout the shelter building on Big Pine. PREVIOUS RELEVANT BOCC ACTION: On March 16, 2011, the BOCC approved staff recommendation to av and bids as recommended by the Bid Selection Committee to the FKSPCA for the Big Pine service area and to SHARK for the Marathon service area, subject to negotiating a contract N-ith SHARK for the Marathon -only component. County Administrator and Staff v ere instructed to also negotiate N-ith the tN-,-o (2) recommended parties to come up v ith some type of an agreement to achieve a cost of no more than v hat the count- has paid in the past for animal control. During the negotiations, the county is to recognize their responsibility and obligation to the Habitat Conservation Plan to reduce predation on Big Pine and No Name Key and the pros and cons of maintaining animal control on Big Pine Key in a static or mobile manner. On September 8, 2010, the BOCC approved staff recommendation to re -bid Big Pine and Marathon animal control services CONTRACT/AGREEMENT CHANGES: n/a STAFF RECOMMENDATION: To be determined. TOTAL COST: $ INDIRECT COST: BUDGETED: Yes X No DIFFERENTIAL OF LOCAL PREFERENCE: n/a Acct. 001-21000-530340 COST TO COUNTY: Same SOURCE OF FUNDS: ad valorem REVENUE GENERATED: Yes No x APPROVED BY: Co. Art OMB/Purchasing: Risk Management: DOCUMENTATION: INCLUDED: x NOT REQUIRED: DISPOSITION: AGENDA ITEM 4: BID-PWD-46-319-2011-PUR/CV BIG PINE KEY ANIMAL CONTROL, SHELTER AND OPERATIONS AND/OR MARATHON ANIMAL CONTROL, SHELTER AND OPERATIONS MONROE COUNTY, FLORIDA Contract Negotiation Meeting with bidders, FKSPCA & SHARK Meeting called to order by Dent Pierce, public works director, at approximately 9:40 Introduction of himself, Beth Leto, Assistant public works director and Christine Limbert, Asst. county attorney Advised those present that the purpose of the meeting is to discuss and negotiate contracts with FKSPCA and SHARK for BPK & Marathon service areas and to attempt to reach an amount for the service area not greater than the amount currently paid by the County Dent itrvited the representatives of FKSPCA & SHARK to join hum at the table for discussion and negotiations. The direction given from the BOCC at its 3/16/11 meeting regarding this contract negotiation meeting was read to those in attendance by Beth Leto. Copies of the minutes from the 3/16/11 BOCC meeting regarding animal control contracts and proposed reduction amount worksheet were given to each group. Connie Christian of FKSPCA stated that the FKSPCA board gave direction to maintain the amount set in their bid. She finther stated that in order to provide the service as outlined in their bid, the $133,000 amount is what it takes to provide that level of service. She discussed that the service provided to the BPK area will include that the shelter in BPK be maintained and that an animal control officer will be assigned to that service area for patrol and to respond to calls. She stated that the bid and what the Board said they wanted was a strong animal control presence in the area. Chris Zuelch of SHARK discussed their budget and amount submitted by SHARK for the Marathon service area only. Ms. Christian questioned the miscellaneous county fees of $6350 as an expense in the budget and stated that these should not be an expense. Mr. Zuelch stated that the SHARK board is willing to reduce amount for the Marathon Seivice only by $20,000. For clarification Ms. Limbert asked if the original bid amount of $238,906 would be reduced by $6350 since those miscellaneous county fees are not an expense. SHARK agreed that the amount would be reduced by $6350. Connie Christian provided a proposed budget for Marathon seivice only based on actual costs and activity for that area as they currently provide services in that area. SHARK discussed that they have reviewed their budget to attempt to reduce the amount and have had their treasurer/accountant also review. SHARK discussed need to work on Marathon shelter to make improvements to the shelter. Mr. Pierce inquired as to the plans for enforcement by SHARK in the BPK area as related BOCC's direction that the County is to recognize their responsibility and obligation to the Habitat Conseivation Plan to reduce predation on Big Pine and No Name Key and the pros and cons of maintaining animal control on BPK in a static or mobile manner. SHARK explained that they have a person that lives on BPK that would be able to respond quickly; 2 board members also live on BPK and would also work with Ann Morkill and FWC efforts, the part-time employee would be on -call. Question about BPK shelter lease was asked by public. Christine Limbert explained that the current lease term ends on August 31, 2011, but an additional one year renewal is allowed under the current lease. Keys Energy Seivices does not have an immediately plans for the property where the shelter is located, but that is always subject to change. Mr. Pierce inquired one additional time if the bids submitted could be lower. SHARK maintains a $20,000 reduction of the $222,744.34 amount and FKSPCA maintains the $133,000 amount. He explained that he would report back to the BOCC at the April 20t", 2011 meeting in Key West Meeting was adjourned BOARD OF COUNTY COMMISSIONERS AGENDA ITEM SUMMARY MEETING DATE: March 16, 2011 DIVISION: Public Works BULB ITEM: Yes No X DEPARTMENT: Public Works STAFF CONTACT PERSON/PHONE NO.: Dent Pierce/292-4560 AGENDA ITEM WORDING: Approval to award bid(s) and enter into contract(s) for Big Pine Animal Control, Shelter and Operations and/or Marathon Animal Control, Shelter, and Operations. ITEM BACKGROUND: Per attached Bid Re -Cap, sealed bids vvere opened on Februaiv 15, 2011, and the bids vvere as follovvs: Safe Harbor Animal Rescue of the Kevs (SHARK) $238,906 — Option 3A — Big Pine Service Area, Marathon Animal Shelter and Service Area utilizing the Marathon Animal Shelter only Florida Kevs SPCA $133,000 — Option 1 — Big Pine Shelter and Service Area Responsible Pethood, Inc. $117,700 — Option 1 — Big Pine Shelter and Service Area $ 73,600 — Option IA — Big Pine Service Area vvithout the Big Pine Animal Shelter $143,700 — Option 2 — Marathon Animal Shelter and Service Area only $219,800 — Option 3 — Big Pine and Marathon Animal Shelters and Service Areas $151,200 — Option 3A — Big Pine Service Area, Marathon Animal Shelter and Service Area utilizing the Marathon Animal Shelter only At a public meeting on March 3, 2011, the Bid Selection Committee ranked the three respondents as follovvs: I" — Florida SPCA with 425 points 2"d — SHARK Nyith 411 points, and 3rd — Responsible Pethood NNith 315 points. Bid Selection Committee voted 5-0 to recommend to the Board of Count- Commissioners that the BOCC award a split bid to FKSPCA for the Big Pine service area and to SHARK for the Marathon service area. PREVIOUS RELEVANT BOCC ACTION: On September 8, 2010, the BOCC approved staff recommendation to re -bid Big Pine and Marathon animal control services CONTRACT/AGREEMENT CHANGES: Nevv contract(s). STAFF RECOMMENDATION: Approval to axyard bids as recommended by the Bid Selection Committee, to the FKSPCA for the Big Pine Service area and to SHARK for the Marathon service area, subject to negotiating a contract Nyith SHARK for the Marathon -only component. TOTAL COST: $ INDIRECT COST: BUDGETED: Yes X No DIFFERENTIAL OF LOCAL PREFERENCE: n/a Acct. 001-21000-530340 COST TO COUNTY: Same SOURCE OF FUNDS: ad valorem REVENUE GENERATED: Yes No x APPROVED BY: Co. Atty.: OMB/Purchasing: Risk Management: DOCUMENTATION: INCLUDED: x NOT REQUIRED: DISPOSITION: AGENDA ITEM #: s } } p O 00 O O O p O 00 O O O c3 p O OO O O uO a -� O m O n�.D (0N 00.—N C 00 M M M ISM NM O� LI ,il�Q't (J) n _N u S N ZN ,--i ,--I ,--I � N +' cib tn COJ i {f} N Y/ _N _N _N L a-J } O Z fu > �'> > 4-1 i--i � In c } o � � L. > GGGS W Lei/ c O a-) L a-J ro L. s� Z O 0 � oQo0WL 70 �fuYa .Z>C C C O m a�O\° v a)v Q ° �W M Z p cwcw aoaoa�u (1)=>c�ai' av,acn.�� L Q Z Q W m� mz m :u) cm ru(nU L a V W W W M ,� .� N OM W 74 LL W 0 c�=N J H c c O c c O c Ord �.� cU c �.� c O� Ord a 3 W J N IV N } N WO = VC7Z11f � � O� O�0u) 0 0 nmD c a ZZO*a J J E CC � Q Q Q o LZ•I Q Q W = J Z lie0� H m 0 Z Z C�op� Z QLLOX O V O V a Q W Q W C C Z Z U o m W QCL Y O W Z O cn L o > -a in D Y W 2 O +� s Z Q w o > o � Qzo CL OG d �0 a Q Z Z U U i U') cn O O � N con o N W cn L "0 � (O O O U W E > = N a r Q T a � � } U cl v ~ o in Ln m ru _ .E O Y Q Q o s o i � v� (O O N '_a N N s � '_� BID-PWD-46-319-2011-PUR/CV BIG PINE KEY ANIMAL CONTROL, SHELTER AND OPERATIONS AND/OR MARATHON ANIMAL CONTROL, SHELTER AND OPERATIONS MONROE COUNTY, FLORIDA SELECTION COMMITTEE March 3, 2011 Meeting Minutes The selection committee for BID-PWD-46-319-2011-PUR/CV met on Thursday, March 3, 2011 at 2:00 p.m. at The Community Center at the Big Pine Key Community Park, 31009 Atlantis Drive, Big Pine Key, Florida. The following members were present Roman Gastesi, County Administrator, Dent Pierce, Public Works Director, Beth Leto, Assistant Director of Public Works, Sandy Tuttle, citizen of Big Pine Key, and Gina Hipson, citizen of Marathon. Non -Committee member present, Christine Limbert, Assistant County Attorney Welcome by Roman Gastesi and introduction of all members present. Mr. Gastesi advised that public comment will be allowed and discussed the tabulation and selection process. Since the committee had no questions and needed no clarification on the bid responses, the scores of each individual committee member were announced as follows: Committee Member RPI SHARK FKSPCA Gina Hipson 48 100 85 Sandy Tuttle 69 78 85 Roman Gastesi 68 90 87 Dent Pierce 58 65 79 Beth Leto 73 78 89 Totals 316 411 425 Totals of the scores were announced. Discussion of the scores and rankings Suggestion by committee member to negotiate with SHARK to cover the whole service area (Option 91) Suggestion made by committee member to split the service area and negotiate with FKSPCA for the Big Pine Key service area and with SHARK for the Marathon area only (Option 92) Public comments taken: Suggestion from Tom McDermott of RPI suggest to give contract to RPI as the lowest bidder and since they provided all options for the service area as required by the bid. Christine Limbert advised that the bid could be either/or. Comment from citizen to have a staffed shelter on Big Pine Key Comment from another citizen as supporter of shelter on Big Pine Key Comment from Elton Gissendanner of RPI to negotiate a contract with all three bidders (Option 93) Comment from Connie Christian of FKSPCA regarding staffing and operation of BPK area and shelter Comment from Mark Peterson of Key Deer Protection Alliance that they want a shelter on the island of Big Pine Key and they want a contractor that will maintain a shelter Public Question as to how scores were arrived at Explanation by committee member that all selection committee members individually and independently scored bid responses Beth Leto explained that when members of the selection committee were given the bid responses that they were advised that the bids were confidential and that they should go through the bid criteria and score accordingly. They were also advised not to discuss their scores. Public question are to how the request for bids were put together Explained that the request for bids were developed and created by staff including county attorney, public works department, division directors and county administration. Public question as to how the two citizens on the selection committee were appointed Explained by Roman Gastesi that one was appointed by Roger Hernstad, the City Manager of Marathon, and the other was appointed by Commissioner George Neugent. Comment from Mark Peterson of Key Deer Alliance that County should set forth a response time of 3 or 4 hours for captured animals Comment from Connie Christian that they require that the Animal Control Officer on call live in the area Anne Morrill stated that any animals they capture will be delivered to a person Comment/question by Citizen regarding a shelter on BPK Motion make by committee member, Roman Gastesi, to bifurcate the service area and negotiate a contract with FKSPCA for BPK service area and with SHARK for Marathon service area. Motion was seconded by Gina Hipson. Voted 5-0. Motion approved Comment from Citizen Alicia Putney regarding a shelter on BPK Roman Gastesi advised that the recommendation will be made to the BOCC on March 16th, 2011 meeting at 11:00 time certain. Comment from Mr. Ken Araujo, professional animal trainer that commends the decision of the selection committee and the emphasis on quality of the service providers Comment from M. Peterson of Key Deer Protection Alliance on BPK shelter Members signed score sheets Meeting concluded. BIG PINE AND/OR MARATHON ANIMAL CONTROL SHELTERS AND OPERATIONS BID SELECTION COMMITTEE RESULTS RPI SHARK FKSPCA ROMAN GASTESI Score Rank 3 d I I q DENT PIERCE Score Rank 3 Z BETH LETO Score Rank F19-:1 Fp SANDY TUTTLE Score N 61 -7 Rank F-3q2— GINA HIPSON Score 100 Rankpz� [ ( 2 TOTAL Score E a SRank BID COMMITTEE RECOMMENDATION BASED ON HIGHEST SCORE/LOWEST RANKING: (. a j / -4- FKSPCj it r- bp�— (If there is a tie, use the highest score) CL a-rcv_' 4 41 1/9 Sh a.r-t- Ma I�o h BY: BY: (mod %• �'�C mot`' BY: BY: BY: 1 Date: 3 I cn to : n t7 O m p O n (D CV O O� w D CD s 0 Q n al (D r t N (D r F (A(D r+ CD A m Q N rr+ n r��i h a- O n a 3 : � m 0 N O 0 N -s 'O O zs 0 0 r O N n 0 r0r 5 v r C -+, �0Qj 3 3 O r+ N 3 0' c 3 ago n m -0 m (D O� m o 0 � -ti D 3 rt , z m-0 sv O 3 °' :3 cu cm r+ (D A e-r Q (D j fl] CL N (D iL rt �• v O n ? 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'a m 0 3 0 �- o m 0 ° m o @ a ! m a w ca 0- 3 C) o v u o 0 ° 0 o a o O CA r r r+ r+ r+ ❑000000g ❑000000 s w A V) m r m O z n m :0 k 1 ,Fj I � ■ � 0 . 0 � 0 \ 2� . < � � � # 4# � 0 C » 0 ■ � o 0 0 0 0 0. r7 n I � :O I I � � I � # 4s � IN A I OF Al L-J L Al Al m 0 V) 0- 0 oc: 4- 0 kJo V) CL r--1 Ln m E V) 0 pe aim 4r l co P aim 4r 1 a 4 I lb I E. 4 buo ca 0 o s -0U �•— m c oc O >- � _ Ln L- 0 0 s 0 °' oc O ca 4� �o Qa: 0 }' �.�o O L/) s O 4 tD a-J }' i rl O ° `� O� a) Co cr U .v � Q m C: N W W C C: s O C s . _ cry •O c� fB i Q ,O �•ago ° ��•� 0 cn m ca O) 0 au 6- BID FOR ANIMAL CONTROL SERVICES AND OPERATION OF ANIMAL SHELTER ON BIG PINE KEY Florida Keys Society for the Prevention of Cruelty to Animals, Inc. 5230 College Road ` Key West, FL 3 3 040 305-294-4857 Contact Person: Connie Christian Executive Director 305-923-7562 Original .1 r Bidders Approach to Project Narrative Self -Analysis References j J Description of Services Technology Transition Plan Staffing Pending Litigation County Bid Forms Firm's Background Information Nationally Recognized Standards Other Information Appendix I — FKSPCA Employee Handbook Appendix II — FKSPCA Standard �J Operating Procedures Appendix III — FKSPCA Financial Statements READYY INDEK' 600087 Tab 1 Bidder's Approach to Project History The Florida Keys SPCA (FKSPCA) was established in 1999 and has been operating the animal shelter on Stock Island since that time. Over the last 11 years, the FKSPCA has provided essential services to Key West and the lower Keys. The Florida Keys SPCA (FKSPCA) is a not -for -profit (501(c)(3)) animal protection agency. FKSPCA operates an open admission shelter — no animal is ever turned away. We place no time limit on animals waiting for a new home. We currently provide animal control services for Key West and the Lower Keys. Services We Provide Adoption services V Animal control, with 24 hour availability V Abuse and neglect investigations Low-cost and free spay/neuter clinic o Spay/neuter is the most important step we can take to reduce the number of ` animals entering our shelter. o Our services are free to those who are unable to afford the fees. o Our "Pit Fix" program offers free spay/neuter surgeries for Pit Bulls and Pit Bull mixes o We offer free spay/neuter surgeries for feral cats through a trap -neuter -return program. '44 Free behavioral counseling for cats and dogs r Free rabies vaccinations and low-cost microchipping 4` Community outreach o Humane Education — FKSPCA reaches out to schools and the juvenile detention center to teach humane animal care and bite prevention. o Pet Food Pantry —FKSPCA spearheaded a program to help people feed their pets during difficult economic times. o Faith Program — FKSPCA houses, at no charge, the animals of individuals seeking to escape domestic abuse situations, or those facing other personal emergencies. o 6/60 Program — FKSPCA is concerned about senior citizens as well as senior pets. For that reason, individuals 60 years or older may adopt, at no charge, an animal who is six years or older. The FKSPCA pays any County fees associated with adoption. V Low-cost humane euthanasia for owned pets. The Florida Keys SPCA is a long-time member of the following organizations: V Society of Animal Welfare Administrators ".` Florida Animal Control Association V Humane Society of the United States }" American Humane Society Mission Statement The Florida Keys SPCA is dedicated to promoting the humane treatment of all animals through compassionate care, adoption, education, population control and humane law enforcement. The FKSPCA's mission encompasses an overwhelming concern for animals as well as the safety of our community. One does not outweigh the other. *Our mission statement partners well with the mission of the contract, which outlines the care and housing of animals and animal control within the community. Animal Control Philosophy The FKSPCA's philosophy toward animal control is to provide prompt, professional, courteous service at all times. Not only do we respond to routine animal control calls, we conduct animal cruelty investigations and are equipped to prosecute offenders. Our first approach to animal control is always through education. Providing individuals with knowledge of local ordinances and humane animal care is often sufficient action to rectify a situation. Knowledge of State statutes as well as County and City ordinances is vital to the success of an animal control provider. The FKSPCA staff is well versed in these provisions. With specialized software, the FKSPCA is able to track all cases and provide history for our officers for future use. While other animal control contractors in the Keys have referred after -hour animal control calls to Monroe County Sheriff's Department, the FKSPCA provides direct telephone access to our on -call staff 24/7/365. This helps to ensure that calls are responded to quickly and efficiently. As a long-time member of the Florida Animal Control Association, the FKSPCA is able to call upon the experience of others in the animal control field should the need arise. Sheltering Philosophy It is the goal of the FKSPCA to provide a safe, clean, stress -free environment for the animals in our care. Our efforts to raise money for a new shelter are well known in our community and it shows our dedication to this goal. As Monroe County municipal shelters are open admission shelters, the goal for each animal that enters our doors should be returning them to their owners or placing them for adoption. There is not sufficient space to plan for life-long housing of animals that are not suited for adoption. The FKSPCA seeks all available medical treatment for any animal expected to recover and lead a normal, healthy life. We follow nationally recognized protocols for vaccinations and disease prevention for shelter animals. All dogs must be tested for heartworms and treated if necessary. All cats must be tested for feline leukemia and feline immunodeficiency virus. Any cats testing positive for either should not be placed for adoption. We believe that no limit should be placed on the time an animal should wait for a new home. Shelter life can be a very stressful life for some animals and the FKSPCA works hard to provide physical exercise and mental stimulation to reduce stress. Adoption Philosophy Many animals arrive at an animal shelter because they were not compatible with their owners or housing arrangements could no longer accommodate them. It is the goal of the FKSPCA to place ` all animals into a life-long home. We believe that pre -adoption counseling for all adoptions should take place to help ensure that the match is good for both the animal as well as the adopter. We also believe that all the individuals in the household must agree on the animal to be adopted. At the FKSPCA we believe that each animal should be evaluated for adoption as an individual without prejudice of breed or age. Temperament must be considered to ensure that each animal is Y placed in an appropriate home. Pre -adoption personality assessments are done for all animals to determine what type of household placement is best (i.e. should they be placed with small children or other pets?). Animals known to be aggressive should not be adopted. Adopting an animal is an emotional decision. It should not be an impulsive decision. An adopted animal may live with someone for many years and the FKSPCA feels it is worth taking the time to ensure that it will be a happy relationship for all. Euthanasia Philosophy Euthanasia is never considered for adoptable animals that have been relinquished to the FKSPCA. Our commitment to the animals in our care means that we are willing to pursue all reasonable efforts in order to provide for their well-being. We do not place a time limit for adoptable animals waiting for a home. Because the Florida Keys SPCA does not turn any animal away, some animals arrive at our shelter in poor condition — either physically or mentally. Euthanasia is considered only after a reasonable and appropriate pursuit of all other viable options. Euthanasia is only performed when there is a consensus among those individuals working directly with that animal that it is the most humane option, or the only reasonable option to ensure the safety of staff, other shelter animals, or our community. It is a decision that is made only after the utmost careful consideration of all the factors, as we know them. Philosophy on Cooperative Programs with Animal Rescue Groups The FKSPCA regularly works with well -vetted rescue groups in an effort to explore every option of successful adoption. Knowing that some "rescue groups" are little more than well-meaning ` individuals with big hearts and little resources, the FKSPCA is careful to seek out rescue groups whose goal is to find permanent home placement for our animals and who can provide them with appropriate care until they are adopted. Philosophy on Cooperative Programs with Feral Cat Colony Management The FKSPCA believes that people should live alongside feral cats whenever possible but that all efforts should be made to reduce the population of feral cats through trap/neuter/return (TNR) efforts. The FKSPCA routinely holds free spay/neuter clinics for feral cats and works with many individuals who target colonies for TNR. Unfortunately, there are instances when an individual will surrender feral cats trapped on their property and do not want them returned. As we have no outlet for these cats, they will be humanely euthanized. Tab 2 Narrative Self -Analysis Strengths The Florida Keys SPCA is a professionally run organization. The Florida Keys SPCA was founded by and continues to be directed by an all -volunteer board. Our organization is not dependent on one individual but rather benefits from the support of eight board members, all of whom are residents of the Florida Keys and many of whom own and operate businesses here. Its officers contribute countless hours every week to the FKSPCA by providing services including but not limited to: 4k Accounting. i'V Licensing compliance. ,J* Liaison with government officials. }chat Shelter repairs. AV Marketing shelter animals for adoption. +' Spay/neuter clinic operations. Fundraising. Assisting staff with daily operations. The FKSPCA considers its greatest strength to be its employees. We are fortunate to have a core group of individuals, many of whom have been with the FKSPCA for over ten years, who love animals and have translated that passion into a willingness to help the individual animals who are most in need of kindness, love, and care. We see at the shelter the absolute worst of human behavior directed at those most vulnerable. We see the commitment and concern in these employees as they work to bring a sick or injured animal back to health. We also see the gentleness they give to a fearful animal that must learn to once again trust humans. - Our employees are often harassed and verbally abused in the line of performing animal control duties. They risk their own safety to rescue animals from life -threatening conditions. i These are individuals whose work doesn't stop when the workday is over. They volunteer to take home tiny kittens that must be fed around the clock to survive. They research rescue or foster options after-hours. They volunteer to foster animals who are recovering from illness or injury. All this is done on their own time and with dedication to the animals in their care. In addition to our employees, we have some truly amazing volunteers. These are individuals who come to the shelter on a regular basis to help socialize and train our animals, giving them a better chance at being adopted. They're individuals who take our animals into the community so that they have a better chance to be seen and be adopted. And, they're individuals who help to raise the money needed to care for the animals that arrive at our shelter. ` The FKSPCA also enjoys the support of the veterinarian community. Our veterinarians understand the unique circumstances of maintaining a healthy shelter population. They are very supportive of our care for the animals and help the FKSPCA continue to seek improvements in _ shelter care. They also provide emergency services 24 hours a day for animals needing immediate attention. We are grateful and proud of the high standards of care the shelter animals enjoy thanks to our veterinary support. Our low-cost spay -neuter clinic has made a significant difference in the quality of life in our community. Nationally, we know that there are not enough homes for all the animals that enter animal shelters. Through our spay/neuter clinic, we have been able to reduce the number of unwanted animals that enter our shelter. Additionally, we offer free spay/neuter services for pit bull dogs and pit bull mixes, a breed that, historically, is difficult to adopt. One of our most important strengths is the overwhelming support of our community. Time and time again, we have seen our community rally around the FKSPCA, donating time and resources to improve the lives of shelter animals and further the mission of the FKSPCA. That support is clearly evident in the fact that our community has given over $500,000 thus far toward a new facility for the FKSPCA. Weaknesses The greatest weakness we face is the deplorable conditions in which our animals are housed and our staff and volunteers must work. The Key West shelter is the oldest shelter in the Keys. What were once old, inadequate buildings are now unsafe and an embarrassment to the County: 4' Buildings routinely flood in a heavy rain. 42 Roofs leak to the point that staff must wear rain jackets when working inside. The buildings are so full of holes that there is no way to stop the on -going rat infestation. ri Floors are so badly pitted that they inhibit disease control. ;'* Concrete columns are crumbling to the point of making the structure unsafe. eat There is no way to safely isolate sick animals to ensure the health of the shelter population. 4 The outdated design increases the stress of animals housed at the shelter. V The buildings are so unsafe that we must evacuate all the animals at the threat of a hurricane. Even Monroe County staff who recently inspected the facility stated that: "It would be a waste of funding to install a new roof over the existing interior. There would have to be an engineering analysis conducted and a structural design performed. This is required to ensure a new roof would be supported properly. You would still have ` the interior condition that needs a complete overhaul... A new designed facility may prove to be cheaper and more effective and that is recommended for the long term. I would also recommend a different site away from the FKAA water storage tank." In addition to our overwhelming concern for the animals in our care, we are also deeply concerned for the safety and wellbeing of our employees and volunteers. Their willingness to work in such appalling conditions is a testament to their dedication to the animals. Another weakness that exists is our inability to administer consistent animal control ordinances ` throughout our jurisdiction. While the County has made strides over the last few years to enact progressive ordinances for the betterment of the animals in our community, the City of Key West has not adopted those ordinances. As the City of Key West is the most populated municipality ` within the Keys, it is frustrating not to be able to enforce these progressive ordinances. Requests have been made to the City of Key West to adopt these ordinances with no results to date. The cost of doing business in the Keys is a weakness which we share with all other employers in the Monroe County. Out of concern for our employees, we provide health insurance for all full- time, permanent employees who do not otherwise have access to health insurance. We have seen staggering increases in this cost over the years. However, we feel medical care is just as important for our employees as it is for the animals in the shelter. A copy of various analysis reports for the Florida Keys SPCA from the past two years are available on file with Monroe County as we have performed these services for the County for over eleven years. 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U wy!- W } F- I• _� WN W <2Z H U w wy� d'--O U Z w� D W L<Z a.UJ Z W UVJ C9WFWQ W �2 Z w UVJ C7WHWQ Z W UV J mn.J¢Q.'w JJQJJJ O'r0 cF �w7 OYOe� �w� OYOCH �w0 LU i¢�ot¢-►Q-tQ- ma¢wa'w U aimtw� maQ�w maQwa'w 00�000 c0i U),F0Oi 0 (1), -)) Tab 3 References sherift SUBSTATIONS Freeman Substation 20950 Overseas Hwy. Cudjoe Key, FL 33042 ' (305) 745-3184 FAX (305) 745-3761 .Monroe County Sheriff's Office Robert T. Teryam, Sheriff 5525 coffege Road X,ey W44 Tforida 33040 (305) 292-7000 FAX (305) 292- 7070 1-800-2 73-COPS •www.kiysso.net January 21, 2011 Marathon Substation 3103 Overseas Hwy. Marathon, FL 33050 (305) 289-2430 FAX (305) 289-2497 Dear Monroe County Commissioners, lslamorada Substation 86800 Overseas Hwy. I am writing to give my support for the expansion of animal control services Islamorada, FL 33036 currentl y provided b the FloridaKeys Ke SPCA (FKSPCA). y (305) 664-6480 FAX (305) 852-5254 Roth Building The officers and staff of Monroe County Sheriffs Office often work with the 50 High Point Road animal control officers and staff of the FKSPCA in response to animal control, cruelty, Tavernier, Fl 33070 and neglect situations. We have always found the FKSPCA staff to be prompt and FAX (305) 853-3205 professional in their dealings with this Office and their knowledge of local ordinances DETENTION CENTERSand State statutes is evident in their work. Their compassion for the animals in their care and in our community is exemplary, as is their concern for the safety of the citizens of Key West Det. Center the Lower Keys. 5501 College Road y Key West, FL 33040 (305) 293-7300 We look forward to workingwith the FKSPCA in the future and believe that FAX (305) 293-7353 Monroe County will be well served by the FKSPCA's assumption of this additional Marathon Det. Facility jurisdiction. 3981 Ocean Terrace Marathon, FL 33050 (305) 289-2420 Sincereiy, �' FAX (305) 289-2424 Plantation Facility � L 53 High Pointint Road i Plantation Key, FL 33070 (305) 853-3266 Robert P. Peryall FAX (305) 853-3270 Sheriff Of Monroe County SPECIAL OPERATIONS RPP/vam P.O. Box 500975 Marathon, FL33050 (305)289-2410 FAX (305) 289-2498 AVIATION DIVISION 10100 Overseas Hwy. Marathon, FL 33050 (305)289-2777 FAX (305) 289-2776 COMMUNICATIONS 2796 Overseas Hwy. 0 Marathon, FL 33050 ,' -2351 (305)289 �_. Sii►�aa. FAX (305) 289-2493 }i.OHIUA g1RHF, lil \: LISA BRAMSON, D.V.M. All Animal Clinic 5450 MacDonald Ave., Ste. 13 Key West, FL 33040 i (305) 294-5255 Feb 1, 2011 Dear Monroe County Commissioners: I am writing in support of the Florida Keys SPCA's (FKSPCA) proposal to expand their service jurisdiction in Monroe County. As the primary provider of veterinary services for the FKSPCA, I have firsthand knowledge of the extensive care they provide for homeless animals in need, and the lengths to which they go to ensure that animals are healthy before being adopted. This is especially admirable knowing that this care is paid for with private donations, an indication of their support within our community. My staff and I also provide emergency veterinary services for the FKSPCA animal control officers and I am impressed by their prompt, professional response to ensure the safety of both the animals and people of our community. The FKSPCA is a vital part of the Lower Keys. Their board and staff are all residents of our Lower Keys community and have a vested interest in the services they provide. Monroe County will be well served by extending the present jurisdiction of the Florida Keys SPCA. Sin erely, Lisa Bramson, DVM All Animal Clinic KRISTEN JENSEN, D.V.M. All Animal Clinic 5450 MacDonald Ave., Ste. 13 Key West, FL 33040 (305) 294-5255 February 1, 2011 To Whom It May Concern, r As a local veterinarian, I have had the pleasure of working with the Florida Keys Society for the Prevention of Cruelty to Animals for several years now. I would like to offer my strong recommendation that their territory be extended north to include the Lower Keys from Big Pine Key south. I am consistently impressed by the level of care and concern given to our local animals by the FKSPCA. Having worked at animal shelters in the Tampa Bay area, upstate New York and New Mexico, I can assure you that the services they provide our community are outstanding. Examples of their professionalism, dedication, and love for animals are evident daily; let me offer a few. The FKSPCA makes extraordinary efforts to find a home for each and every adoptable animal. Ari, a large mixed breed dog was just adopted after waiting almost 2 years for the perfect home. Many animals are treated for medical conditions such as heartworms that are life threatening and would qualify them as unadoptable in other shelters. The FKSPCA offers many programs to our community. Their spay neuter clinic offers low cost surgeries to low income families, and free spay neuters for feral cats and pit bulls. There is no doubt that these services address overpopulation issues in our county. My own dog was adopted after being sheltered in the Faith program, offering free housing for animals of persons or families escaping domestic violence. The FKSPCA provides our community emergency response to injured animals. On one occasion, a dog was hit by car on Roosevelt Avenue and was thrown into the water. The person on call did not hesitate to jump in the water and swim out several hundred feet to rescue the dog. The dog was treated for its injuries and returned to its owner. These are just a few of numerous examples. Extending the area that the FKSPCA provides service, will in turn extend the valuable and compassionate services they provide to a larger population of our county. Feel free to contact me with any questions or concerns. Since ely, Dr, Kristen Jensen, DVM, DABVP Island Paws of Key West Ronit Berdugo, bVM. ph 305-849-0005 fax 305-293-0783 www.islandpawshousecalls.com To whom this concerns, I am a veterinarian writing on behalf of the FKSPCA. As someone who has worked closely with the staff for several years, I have seen firsthand the tremendous difference they have made to the animals which depend on them and the community which they live in. Firstly, their commitment to spaying and neutering both companion animals and feral cats, has had a significant impact on population control. Many pet owners who wouldn't have otherwise had their pet(s) altered, have done so because of these surgeries being performed at this shelter. I can speak personally for the feral trap -alter- release program as I perform these surgeries sometimes weekly. The planning and coordination of the staff and volunteers involved in this effort is remarkable. Secondly, upon arrival at the shelter, I've seen firsthand the individual attention each shelter animal receives. Every attempt is made to address any illnesses and/or injuries so that each animal is adoptable. Euthanasia is a word rarely mentioned. am proud to say that I work at the FKSPCA and hope you consider their bid. Ronit Berdugo, DVM. 281 Front Street Key West, FL 33040 305-295-6616 FAX 305-295-6649 www.kwahs.org KEY WEST MUSEUM OF ART & HISTORY at the CUSTOM HOUSE 281 Front Street Key West, FL 33040 305-295-6616 KEY WEST LIGHTHOUSE MUSEUM 938 Whitehead Street Key West, FL 33040 305-294-0012 FAST MARTELLO MUSEUM 3501 South Roosevelt Blvd. Key West, FL 33040 305-296-3913 January 14, 2011 To whom it may concern: I have been asked to write a letter in support of the Florida Keys SPCA and I am pleased to do so. I have seen firsthand the dedication of the board and staff to the animals in their care and the responsibility they feel toward the welfare of the animals, as well as the safety of our community. My husband and I put our names on the dog adoption list and received immediate help. The staff members were friendly and seemed to have a deep love for all the animals in their custody. Our new puppy was well cared for at the shelter, receiving all her veterinary care before we met her for the first time. The shelter's low-cost spay/neuter clinic is a testament to their mission of population control of companion animals and feral cats, and the extent to which they seek veterinary treatment for animals that arrive at the shelter sick or wounded is further evidence of their compassionate care. We were impressed by the modest facility which was clean and well -run despite the fact that it is crumbling around them. The staff maintains a high standard of care for the animals. Their dedication to fulfill their mission is evident to all of the animal loving community. Many of our friends, whom we now meet at Dog Park or other dog friendly places, have also adopted from the FKSPCA. All of us are very grateful and supportive of the good work the shelter does for our community. The Key West Art & Historical Society has hosted fundraising events for the Florida Keys SPCA at our museums. This community needs and appreciates the services provided by this dedicated group of professionals. Monroe County and its citizens will be well served by contracting the Florida Keys SPCA for additional services that protect the animals in our community. Sincerely, fil(/L r Claudia L. Pennington Executive Director & CEO Monroe County Board of County Commisioners c/o Roman Gastesi, County Administrator 1100 Simonton St. Key West, FL 33040 January 20, 2010 Dear Mr. Gastesi and Commissioners: I am writing in support of the pending proposal by Florida Keys SPCA ("SPCA") to provide animal control and care services in the Lower Keys. My perspective is that of a Keys business owner regularly involved with the public sector, who has had extensive experience dealing with SPCA in my personal life. Those of you who know me know that I love dogs and have a particular fondness for Dobermans. Several times over the past decade, SPCA has reached out to me to request that I provide a foster home for a dog that they thought needed special care and affection. From those experiences (seven of which resulted in my adopting the fostered dog), I learned that our SPCA has a special insight into people/canine relationships. They are very thorough in assuring that each adoptable animal finds a suitable home. Providing professional services in the public sector requires a special skill set, as I've learned from over two decades administering events (e.g., Fantasy Fest) and tourist promotional programs requiring compliance with government reporting and regulatory requirements. It's evident from my dealings with SPCA over several years that they adhere to County procedures, in a reasonable and humane manner. The Shelter's staff are professionals in the best sense of the word; they perform their duties with skill and dedication. SPCA is to be commended for their extraordinary efforts to limit and control the number of stray and homeless animals, through their spay/neuter program. Expanding this effective program into the Lower Keys, particularly Big Pine Key with its special problem of feral cat intrusion into endangered species habitats, will be beneficial. The fact that SPCA is able to perform its role so well is especially remarkable given the obsolete structures within which they have to operate. When the County's former offices on Stock Island deteriorated to a comparable state a decade ago, your staff was relocated to new quarters. SPCA continues to perform the essential County and City function of animal control in buildings that public employees would find unacceptable. I trust that you will soon find the means to help SPCA build suitable facilities. For now, the public will be well served by approving SPCA's proposal to serve the Lower Keys. Sincerely, Linda O'Brien OROPEZ 815 Peacock Plaza Scott G. Oropeza, C.P.A., P.A. Key West, Florida 33040 John G. Parks, Jr., C.P.A., P.A. 305.294.1049 / 305.294.1040 &PARKS Denise Y. Rohrer, C.P.A., P.A. Fax: 305.294.3951 James H. Hill, Jr. 1 Certified Public Accountants _1 January 31, 2011 To Whom It May Concern I would like to express my support for the Florida Keys Society for the Prevention of Cruelty to Animals (FKSPCA) in their bid to expand their service area in Monroe County. Having had professional relationships with various FKSPCA staff and board members over the last few years, I can say that the FKSPCA is a professional, compassionate organization. The FKSPCA keeps the safety and the best interests of the animals and the community uppermost in their mind as they work to fulfill their mission and their obligations under the contract with Monroe County. The fact that the FKSPCA is able to raise money to supplement the funds from the County contract to ensure a high quality of care for the animals shows that they have the support of the community in general. The fact that they are able to do so much in a shelter facility that is in desperate need of a replacement amazes me. I certainly do recommend that Monroe County expand the responsibilities of the FKSPCA. Sincerely, johenG"Parks, CPA Members American Institute and Florida Institute of Certified Public Accountants Rotary Club of Sunset Key West P.O. Box 5555 Key West FL 33045 January 19, 2011 To Whom It May Concern: It has been our privilege to work with Connie Christian, her staff and the Board of the Florida Keys SPCA over the past three years with respect to raising funds to support their organization. With their help, the Rotary Club of Sunset Key West has raised almost $15,000 on their behalf. Their enthusiasm and love for the animals shines through in everything they do. We look forward to working with them in the future. Sincerely yours, William M. Setzer, Jr. President Rotary Club of Sunset Key West Where the Drinks Are Cold and smiles are Warm American Cancer Societye January 19, 2011 To Whom It May Concern: 1 This letter is to reflect the high regard and strong support I personally, and as representative of the American Cancer Society, have for the FKSPCA. I have personally known Connie Christian, Jane Dawkins, and many volunteers with the FKSPCA for several years. Their dedication, sincerity and passion for the cause and mission of the FKSPCA are quite admirable. I whole-heartedly support the FKSPCA in their bid to expand their services in Monroe County. 1 My family and I have received tremendous satisfaction from the services the FKSPCA have provided to us over the years. We have seen the dedication of the board and staff to the animals in their care and the responsibility they feel toward the welfare of the animals, as well as the safety of our community. The FKSPCA is providing life-saving and humane fostering and rehabilitation of the animals everyone is looking for in a pet. Their low-cost spay/neuter clinic ,is a testament to their mission of population control of companion animals and feral cats, and the extent to which they seek veterinary treatment for animals that arrive at the shelter sick or wounded is further evidence of compassionate care. am in strong favor supporting the requests that the FKSPCA needs in order to carry out their mission. The fact that they are able to do the wonderful things they do in a facility that is crumbling around them while having to raise considerable amount of money each year to maintain their high standard of care of the animals, demonstrates their dedication despite the working conditions. If I can be of further assistance, please do not hesitate to contact me. Sincerely, 5�".6b". . Carrie Helliesen, Unit Executive Director American Cancer Society, Florida Keys Unit 1010 Kennedy Drive, Suite 306 Key West, FL 33040 t) 305.292.2333 f) 305.294.3964 Cancer Information 1.800.227.2345 cancer.org Robert B. Goldman Attorney at Law Post Office Box 1001 Key West, Florida 33041 302 Southard Street, Suite 208, Key West, Florida 33040 305/296-1111 fax/292-2144 admitted to practice in Florida and Illinois The Honorable: Monroe .County Mayor, Heather Carruthers and Commissioners Kim Wigington, George Neugent, David Rice, and Sylvia Murphy 1100 Simonton Street Key West, Florida 33040 Dear Mayor and Commissioners: Florida Supreme Court Certified Mediator Florida Supreme Court Qualified Arbitrator WORM January 20t', 2011 Re: Florida Keys SPCA The undersigned has had the pleasure over the past ten years or so to represent at times pro bono and also work with the Florida Keys SPCA. I have also been a donor and consulted on various non -legal matters. The purpose of this letter is to urge you to allow the FKSPCA to expand their badly needed services eastward in the County. As an animal law attorney for over thirty years, I can safely say that no other group with whom I have been associated has provided so much care for animals under such stressful conditions. The job is very difficult under the best of conditions. As you know the shelter is not in good condition, and our staff must also deal with flooding and hurricane evacuation of the animals. This makes the job of animal control, adoption and other chores even more difficult. Our FKSPCA has performed their duties with flying colors. The community also supports FKSPCA with many successful fund raisers, and I believe would support the expansion of FKSPCA responsibilities. The County will not be disappointed. Very truly yours, Robert B. Goldman a Ccomcastp1010 Kennedy Drive Suite 202 33040 S I"',,,'T L I G H T. Key West, . 92.73 j .. Phone: 305.292.7372 Ij Fax: 305.292.7359 www.comcastcom January 20, 2011 RE: Florida Keys SPCA To whom it may concern: In the world of television news as a producer we encounter many saddening events and personal tragedy. Every once in a while we are exposed to a situation which brings light and hope to our all too often sad world. Recently we had the opportunity to work with the Florida Keys SPCA on a television project. We were impressed by the caring staffs committed to the health, safety of unfortunate animals and their dedication to searching for good home placement to many cats and dogs. What further impressed us was the amount of good the staff has done with regard to animal population control through their spaying and neutering clinic while performing in conditions reminiscent of a third -world habitat. What we noticed when working with the staff was how frugal they were with the limited and sometimes nonexistent resources available to them. Because of the passion and dedication these people at the Florida Keys SPCA have to the less fortunate, I commend their efforts and support them in every endeavor. Sincerely, Fred Barta Producer Comcast Spotlight Kennel 101 USA P.O.Box 430706 Big Pine Key, FL 33043 January 30, 2011 To Whom it May Concern: This letter is in support of the proposal of the Florida Keys SPCA to assume animal care and control functions formerly under the management of SUFA, up to the 7 Mile Bridge. In my fifteen years as a professional dog trainer in the lower Keys, I have come to know the staff and services of the FL Keys SPCA. In my estimation they provide a valuable and realistic service to Monroe County under very challenging circumstances. They have demonstrated ongoing commitment to the community through the rescue and medical care services they provide to animals in their care, their efforts to make lasting placements of animals in good homes, and their support of spay/neuter clinics. I have been impressed with their efforts to care for sick and injured animals as well as to undertake the temporary management of the Marathon shelter and provide training to the shelter dogs there to make them more adoptable. All this work has been done with limited resources and, I am sure, has stretched the limits of their staffing patterns. As we all know, this can also be a thankless task due to human nature and politics. Despite both, and working from a physical plant that needs major work itself, the fact that this work gets done points to the selfless dedication of both staff and board. Again, I strongly support the proposal of the FL Keys SPCA to extend their animal care and control services to the 7 Mile Bridge. Please feel free to contact me if you need additional information. SiC 1 c f Kenneth F. Arau o, , M.Div., APDT, CPDT-KA www.k9ken.net 305-872-3922 V� NG IV 1 j Fund Friends helping friends care for their pets Key West & the Florida Keys January 19, 2011 Monroe County Board of Commissioners On behalf of the Xena Fund of the Florida Keys I would like to offer our organization's support for the Florida Keys SPCA's bid to expand their services beyond the Lower Keys. The Xena Fund is a 501 c3 corporation that assists pet owners with emergency veterinary bills as well as paying for the annual veterinary visits and appropriate vaccinations for those pet owners on a fixed income. Since our inception in late 2002 the Xena Fund has worked very closely with the FKSPCA in efforts in improve the health and wellbeing of our pets. We have jointly held fundraisers that benefit both organizations, not only for financial gain but education and healthy pet initiative. We also worked closely with the FKSPCA in establishing the fenced in dog park at Higgs Beach. The dedication of the board and staff, their responsibility that they hold towards their obligation of pet welfare is unquestioned. We frequently refer potential clients to the low cost spay and neuter clinic that the FKSPCA provides. We have witnessed the admirable work even though the facilities in Key West are so in need of repair and replacement. We feel that the FKSPCA should be allowed to extend their service area to the 7 mile bridge as requested. On a personal note, we have been the proud owners of a shelter dog since 2003 and appreciate the services they provide to our community. Sincerely Gary Sechen � The Xena Fund 1325 South Street Key West, FL 33040 Jan 21 11 12:39p Marian 561-844-9567 p.2 5oarc4 of Directors: Marian F)acon Marilrgn Gracn6crg Lisa lnferandi rim E)"A rg* K"MWV Imn 378 Nortlllakc E,l„ d., rMf) # i 29 North Falm 5eac;6, FL 33408 Voice Mail: 5 6 t -6+0-- t 777 ,mail: contact@Palmbeac} petrescue.org www.palm6eac6petrescue.org Tanuary 21, 2010 Ms Cathy Bauer Florida Keys SPCA 5230 College Road Key West, FL 33040 Dear Cathy, We received your letter this morning informing us that your shelter is bidding to service a larger area of Monroe County. Please use this letter to call their attention to our several years of obtaining dogs for adoption from Florida Keys SPCA. You have always been remarkably capable and responsible in all our dealings We have been impressed that the KW facility is very professionally managed and that your charges are as well cared for and medically treated as circumstancesallow. Kind Regards, Marian Bacon President "A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY 8E OBTAINHD iROM 'PI II DIVISION OF CONSUMER SERVICES BY By TOLL -FREE (800-435- 7352) WTriirK'ITIE STA'PE. REGISTRATION DOES NOT 1MPI-Y ENDORSEMENT- APPROVAL, OR RRCOMMM,MAT[ON SY THE SPATE." Aussie Rescue & Placement Helpline,Inc PO Bog 5305 - New Castle, PA 16105 1-877-ARPH-779 - arphinc@aol.com A 501(c)(3) non-profit organization The official rescue organization of the Austtslian Shepherd Oub of America (ASCA) Please be advised that ARPH has worked very closely with this shelter and its staff over the years in the rescue of the Australian Shepherd. Have found this operation to be one of the best I have found in the state of Florida. They are very diligent and responsive to the needs of not only the dogs in their care, but to this rescue operation as well. I only wish more shelter operations throughout the state were as well run as this one. I have never had any issues with this shelter or the staff. To my mind and I work with a great many shelter operations this operation is truly five stars in my book. Cathy Baier is to be commended for all her fine work. 1 2.. i � � bol ARPH/FL/Rep 772-419-8032 January 21, 2011 Rooterville, A Sanctuary Inc. PO BOX 585 Archer, FL 32618 (352) 495-7473 Encouraging Compassion for ALL Animals Rooterville is a 501(c)3, Non -Profit Organization To Whom it May Concern: We have worked with the Florida Keys SPCA in the past and found them to be an absolute delight. We greatly appreciate the care and concern they have for ALL animals, making sure that they get the best care and best homes possible. Finding people who are so wonderful to work with and who are willing to go the extra mile to make sure that all animals in their care find their way to good homes is really a blessing. The staff at the Florida Keys SPCA are exceptional, compassionate and caring people. It is a joy working with them and knowing that they are there for the animals in their community. They are a great group and we couldn't recommend anyone more highly, they do a fantastic job for the animals and they are a pleasure to work with! Sincerely, R� w1ela Elaine West, Executive Director 352-495-7473 Schnauzer Love Rescue, Inc. A 501(c) (3) Nonprofit Organization www.SchnauzerLoveRescue.org January 27, 2011 Florida Keys SPCA 5230 College Road Key West, FI 33040 Re: Rescues Dear Cathy. It occurred to me late last year that one of the things I need to do is let people know when They have done a good job or just a kind act. I only wish all the Florida SPCA group were as considerate of both the animals and rescue groups. Few shelters would have held the little Schnauzer you released to much less arrange transportation. Most shelters would have simply put him down. It takes a special organization to not only work with rescue groups but to understand our limitations and be willing to work with us for the benefit of the many animals in their care. If we could only have the same relationship with all the shelters so many lives would be saved . IY, Deborah J Turner 1400 Olivia Street Key West FL33040 Monroe Country Commission 24 January 2011 Dear Monroe County Commissioners: I would like to take this opportunity to share my support for the Florida Keys SPCA in their bid to expand their services in Monroe County. My husband and I got our very special dog member of the family from the FKSPCA shelter on Stock Island 7 years ago — they were thorough in their interviewing of us as potential owners and we saw that Lea had received the very best of care whilst she was at the shelter so I have seen first hand the dedication of the board and staff to the animals in their care and the responsibility they feel toward the welfare of the animals, as well as the safety of our community. Their low-cost spay/neuter clinic is a testament to their mission of population control of companion animals and feral cats, and the extent to which they seek veterinary treatment for animals that arrive at the shelter sick or wounded is further evidence of their compassionate care. The fact that they do all this in a facility that is crumbling around them while having to raise a considerable amount of money each year to maintain their high standard of care for the animals, demonstrates their dedication to fulfill their mission despite appalling working conditions. Monroe Coun its citizens will be well served by contracting the Florida Keys SPCA forMs a honal jurisdiction. Y Rosi Ware Tab 4 Description of Services Proposed dates and times the shelter will be open to the public The Florida Keys SPCA proposes to have the Big Pine Key shelter open to the public by appointment only. FKSPCA staff will regularly patrol the jurisdiction and will be available to meet with members of the public for the purpose of picking up stray animals or returning animals to their owners. The FKSPCA will construct an overnight drop-off pen for use by members of the public needing to surrender an animal, which will be checked daily. The shelter will also be used for overflow shelter population as needed. Should Monroe County no longer lease the Big Pine Key shelter, the FKSPCA will seek another option for an overnight drop-off for animals. All other functions can be performed from the Key West shelter, which the FKSPCA operates for Monroe County. Written policies and procedures manual for staff and volunteers See Appendix I — FKSPCA Employee Handbook See Appendix II — FKSPCA Standard Operating Procedures Overview of health program from intake to outcome Health Program — See Appendix II — FKSPCA Standard Operating Procedures Euthanasia — Euthanasia is only performed when there is a consensus among those individuals working directly with that animal that it is the most humane option, or the only reasonable option to ensure the safety of staff, other shelter animals, or our community. Euthanasia is only performed when there is a consensus among those individuals working directly with that animal that it is the most humane option, or the only reasonable option to ensure the safety of staff, other shelter animals, or our community. All euthanasia decisions must be approved by the Shelter Director. It is a decision that is made only after the utmost careful consideration of all the factors, as we know them. Euthanasia is only performed by state -certified euthanasia technicians or a licensed veterinarian. Euthanasia is performed with an injection sodium pentobarbital after an injection of sedative has been given to render the animal unconscious. Except in extreme circumstances, two individuals will be present at the time of euthanasia. The FKSPCA Standard Operating Procedures manual outlines detailed procedures for euthanasia that assures that every animal is treated with care and respect. Cooperation with rescue groups — The FKSPCA regularly works with well -vetted rescue groups in an effort to explore every option for a successful adoption. Knowing that some "rescue groups" are little more than well-meaning individuals with big hearts and little resources, the FKSPCA is careful to seek out rescue groups whose goal is to find permanent home placement for our animals and who can provide them with appropriate care until they are adopted. Microchipping — The FKSPCA maintains a high rate of animals returned to owners. Every animal that is adopted from our shelter is given a nationally -registered microchip and every animal that comes into our shelter is scanned for a microchip. We believe in this technology as do the hundreds of owners whose animals have been returned to them quickly because of microchips. Microchips also help to lower the costs related to animal shelters by enabling animals to be returned quickly, thereby helping to lower the animal population held at the shelter at any given time. Plan for Prosecuting Violations of the County Code The FKSPCA employs state -licensed animal control officers. Each of these individuals is trained to appear in a court of law to prosecute violations. In addition, we have very good working relationships with a number of attorneys who have assisted us with obtaining prosecutions in the past should we need additional assistance. Hurricane Preparedness The Florida Keys SPCA operates out of a facility that is already severely compromised. We cannot leave animals in the shelter during a hurricane. The FKSPCA has a large network of volunteers willing to foster animals in the event of a hurricane. In addition, we work with other animal protection agencies willing to help with evacuation should that assistance be required. FKSPCA will provide to the appropriate Monroe County representative the names and contact information of the members of our staff not evacuating during a storm. Assistance with Pet -Friendly Special Needs Client Sheltering Plan FKSPCA will provide to the appropriate Monroe County representative the names and contact information of the members of our staff not evacuating during a storm who may be able to assist with this program. Providing Needed Veterinary Care The Florida Keys SPCA enjoys a very good relationship with local veterinarians who provide excellent care for the shelter animals and very responsive 24/7 emergency services. Public Education Programs The staff and volunteers of the Florida Keys SPCA regularly visit local schools to promote humane education, the importance of spay/neuter, and bite prevention. In addition, through generous private funding, the FKSPCA is able to provide regular public service announcements on a local morning radio program. These announcements focus on humane education, the adoption of shelter animals, and the importance of spay/neuter as well as other topics. The FKSPCA participates in many local functions to raise awareness of the shelter and the services we provide to the community and its companion animals. The FKSPCA distributes a quarterly newsletter to over 1,000 individuals to raise awareness of the shelter and the services we provide as well as to promote humane education, the adoption of shelter animals, and the importance of spay/neuter. Additional Programs Spay/Neuter — the FKSPCA has offered low-cost and free spay/neuter services to our community for over ten years. These services have made a remarkable difference in lowering the number of animals entering the shelter and are provided with the help of thousands of volunteer hours each year. Through our spay/neuter program we target those animals less likely to be adopted, such as pit bull dogs and feral cats, both of which are spayed/neutered at no charge. ` Foster Program — the FKSPCA has an extensive network of foster homes, both for infant animals or animals recovering from surgery or illness as well as for hurricane evacuation. Our foster homes are an important part of our organization and help to ensure the health and - a adoptability of our animals. Adoption Follow -Up Program — Our staff regularly follows up with adopters to ensure that the adoption is going well and to address any questions or issues the adopter may have. Trap/Neuter/Release Program — the FKSPCA works with many individuals within our community to spay/neuter feral cats. The FKSPCA holds almost weekly spay/neuter clinics at which we spay/neuter feral cats at no charge. These feral cats are also provided with free rabies vaccinations. Long -Term Housing of Adoptable Animals As the FKSPCA does not place a time limit on animals waiting for adoption, almost all animals are held longer than is required by Monroe County Code. The FKSPCA does extensive fundraising to help cover the longer term costs/needs of those animals waiting for a home. The FKSPCA routinely works with rescue groups in an effort to broaden the number of available homes for animals. The FKSPCA researches these groups to ascertain that they can care for the animals financially. Once an animal is transferred to another organization, it becomes the financial responsibility of that organization. Feral and Wild Animals The FKSPCA counsels individuals who bring feral cats to our shelter that they cannot be placed for adoption and we offer to spay/neuter cats at no charge so that they can be released back on the individual's property. The FKSPCA works with the Wildlife Center in Key West and the Wild Bird Center in Marathon and transfers animals to those facilities when appropriate. Raccoons brought to the ` FKSPCA are released on approved property unless it is inappropriate to do so due to their condition. We also work with raccoon rescue organizations. II Tab 5 Technology The Florida Keys SPCA uses web -based database software to account for and track all animals, people, and animal control cases which we encounter. This system allows us to monitor our shelter population, their intake status and medical history. It also allows us to easily identify repeat offenders of the Monroe County Code as it relates to animal ordinances providing us a tool for prosecuting offenders in the courtroom. The FKSPCA uses mobile technology to allow agents to access this information in the field. The FKSPCA has the highest rate of animals returned to owners of the three Monroe County animal control contractors. Every animal that is adopted from our shelter is given a nationally registered microchip and every animal that comes into our shelter is scanned for a microchip. We believe in this technology, as do the hundreds of owners whose animals have been returned to them quickly because of microchips. Microchips also help to lower the costs related to animal shelters by enabling those animals to be returned quickly. We see this as a cost of helping to lower the animal population held at the shelter at any given time. Tab 6 Transition Plan As the Florida Keys SPCA is currently the provider for the jurisdiction for which we are bidding, no transition plan is necessary. Tab 7 Staffing The FKSPCA will add the following additional positions to our staff to ensure proper animal control coverage for the area, additional visitors to the Key West shelter, and care for the animals at the Key West shelter. Two full-time animal control officers — each will be trained and state certified as an Animal Control Officer, as well as trained and state -certified in the performance of euthanasia. They will be skilled in gathering evidence and presenting that evidence in a court of law. One part-time office assistant — emphasis will be placed on customer service skills, l ability to use computer technology, and the ability to work in a fast -paced environment. While the FKSPCA relies on our volunteers a great deal to assist the staff with daily duties and provide for the enrichment of shelter animal's lives, we rely on paid staff to ensure that our organization is able to fulfill the obligations of our contract. Our current staff is comprised of the following eleven permanent employees, four of whom are state -certified as animal control officers and six of whom are state certified to perform euthanasia services : Permanent Employees — all employed at the Key West facility Position Full-Time/Part-Time Length of Employment Shelter Director/ ACO FT 1.5 years Animal Control Officer (ACO) FT 1 month Dog Trainer/Adoption Coordinator FT 10 years Kennel staff — do s/ACO FT 9.5 ears Kennel staff — do s/ACO FT 8 months Kennel staff — dos FT 5 months Kennel staff — dos PT 1.5 years Kennel staff — cats FT 11 years Kennel staff — cats FT 9 months Kennel staff — cats PT 10 years Office staff FT 9 months Temporary Employees — related to the temporary addition of jurisdiction responsibility Temporary staff was hired for the Key West facility to allow experienced FKSPCA employees to assist with training and overseeing staff at Marathon shelter, as well as patrolling and responding to animals control calls up to and including Big Pine Key. Position FT/PT Length of Employment Location Kennel staff/ACO FT 5 months Marathon Kennel staff FT 2 months Marathon Kennel staff PT 5 months Marathon Kennel staff PT 1 5 months Key West Kennel staff PT 2 months Key West Office staff PT 1 month Key West "Ims U610 Pending Litigation The Florida Keys SPCA is not involved in any pending litigation. Tab 9 County Bid Forms BID PROPOSAL FORM BID OPTION 1 — BIG PINE SHELTER AND SERVICE AREA ONLY: Total price to operate the Big Pine Animal Control Shelter and provide complete animal control and enforcement services from Mile Marker 16.7 to Mile Marker 40: and per year without utilizing,a Monroe County vehicle. BID OPTION 3 — BIG PINE AND MARATHON ANIMAL SHELTERS AND SERVICE AREAS: Total price to operate the Big Pine Key Animal Control Shelter and the Marathon Animal Control Shelter and provide complete animal control and enforcement services from Mile Marker 16.7 to Mile Marker 70, including the Cities of Marathon, Key Colony Beach and Layton: $ per year utilizing Monroe County's vehicles described in Exhibit I'D" of the Request for Bids; $ per year without utilizing Monroe County's vehicles. and BID OPTION 3(A) — BIG PINE SERVICE AREA, MARATHON ANIMAL SHELTER AND SERVICE AREA: Total price to operate the Big Pine Key Animal Control, Marathon Animal Control Shelter, and provide complete animal control and enforcement services from Mile Marker 16.7 through Mile Marker 69, including the Cities of Marathon, Key Colony Beach and Layton utilizing the Marathon Animal Shelter only: $ per year utilizing Monroe County's vehicles described in Exhibit "D" of the Request for Bids; $ per year without utilizing Monroe County's vehicles. 39 Contractor shall also prepare a proposed budget, showing accounts and amounts budgeted, and submit same with this Bid Form, the Non -Collusion Affidavit, Ethics Clause form, Drug -Free Workplace form and local preference form. Company Name Florida Keys Society for the L'L J Prevention of Cruelty to Animals, Inc. S n ture of Authorized Representative e Dawkins Company Address and Phone No. President 5230 College Road Title of Authorized Representative Key West, FL 33040 305-294-4857 February 14, 2011 Date 40 Florida Keys SPCA Budget Expansion from MM 16.7 to MM 40 Ordinary Income/Expense Income 133,000.00 Expense Advertising 200.00 Employment Costs Salaries & Wages 76,200.00 Employment Tax Expense 6,096.00 Employee Health Ins. 16,800.00 Miscellaneous 344.00 Workers' Compensation 2,000.00 Total Employment Costs 101,440.00 Facilities Building Maintenance 1,000.00 Equipment Purchase 1,000.00 Equipment Repairs & Maintenance 1,000.00 Grounds Maintenance 500.00 Total Facilities 3,500.00 Insurance Fidelity Bond 200.00 Flood 250.00 General Liability 450.00 Hazard 350.00 Wind 1,000.00 Total Insurance 2,250.00 Licenses and Permits 200.00 Medical Expenses Drugs 4,400.00 Microchips 500.00 Supplies - Medical 1,400.00 Vet Fees 4,000.00 Total Medical Expenses 10,300.00 Office Expense Office Supplies 1,000.00 Postage and Delivery 200.00 Total Office Expense 1,200.00 Florida Keys SPCA Budget Expansion from MM 16.7 to MM 40 Operating Supplies ACO Supplies 750.00 Cat Litter 500.00 Cleaning Supplies 950.00 Food Cat Food 1,100.00 Dog Food 1,500.00 Other 50.00 Total Food 2,650.00 Miscellaneous 200.00 Total Operating Supplies 2,850.00 Telephone 600.00 Training 2,000.00 Travel 1,000.00 Uniforms 200.00 Vehicle Expense Gasoline 3,500.00 Insurance 1,500.00 License and Registration 60.00 Repairs & Maintenance 1,000.00 Total Vehicle Expense 6,060.00 Waste Disposal 1,200.00 Total Expense 133,000.00 Net Ordinary Income 0.00 Net Income 0.00 NON -COLLUSION AFFIDAVIT i I, Jane Dawkins of the city of Key West according to law on my oath, and under penalty of perjury, depose and say that: 1. I am President of the firm of Florida Keys SPCA, Inc. , the bidder making the Proposal for the project described in the Notice for Calling for Bids for: Bid for Animal Control Services and Operation of Animal Shelter on Big Pine Key 2. 1 executed the said proposal with full authority to do so. 3. The prices in this bid have been arrived at independently without collusion, consultation, communication or agreement for the purpose of restricting competition, as to any matter relating to such prices with any other bidder or with any competitor. 4. Unless otherwise required by law, the prices which have been quoted in this bid have not been knowingly disclosed by the bidder and will not knowingly be disclosed by the bidder prior to bid opening, directly or indirectly, to any other bidder or to any competitor. 5. No attempt has been made or will be made b the bidder to induce any other person, partnership or corporation to submit, or not to submit, a bid for the purpose of restricting competition. 6. The statements contained in this Monroe Count3A relies upoktl(e contracts for sai ofect. (Signature of Bidder) wkms, President STATE OF: Florida COUNTY OF: Monroe tit are true and correct, and made with full knowledge that of the statements contained in this affidavit in awarding February 14; 2011 (Date) PERSONALLY APPEARED BEFORE ME, the undersigned authority, J3ju ni15 who, ( ) provided as proof of identity, or �s personally known to me, and having been first sworn by me, affixed his/her signature in the space provided above on this Wk day of 201 t . NOTARY PUBLIC My Commission Expires: `' gq '0 L. HELLSTROM Notary Public - State of Flo]Assn. My Commission Expires Apr 29 130 Commis 0 Bonded Through National Notary 41 SWORN STATEMENT UNDER ORDINANCE NO. 10-1990 MONROE COUNTY, FLORIDA ETHICS CLAUSE Jane Dawkins, President, FKSPCA warrants that he/it has not employed, retained or otherwise had act on his/its behalf any former County officer or employee in violation of Section 2 of Ordinance No. 10-1990 or any County officer or employee in violation of Section 3 of Ordinance No. 10-1990. For breach or violation of this provision the County may, in its discretion, terminate this contract without liability and may also, in its discretion, deduct from the contract or purchase price, or otherwise recover, the full amount of any fee, commission, percentage, gift, or consideration paid to the former County officer or employee. A r JaneYawkiiis,rest ent February 14, 2011 (Date) STATE OF Florida COUNTY OF Monroe PERSONALLY APPEARED BEFORE ME, the undersigned authority, JAAW D11 4r6 who, after first being sworn by me, affixed his/her signature (name of individual signing) in the space provided above on this day of Fj,� , 201_L. 1 TAR Y PUBLIC OMB — MCP FORM #4 My commission expires: �_ A— 61. 42 S. L. HELLSTROM ZPRY PVB �i�i Notary Public , State of Florida • * ; • 5 My Commission Expires Apr 29, 2011 ,oa Commission # DD 639130 '�.°;;°Q�� Bonded Through National Notary Assn. DRUG -FREE WORKPLACE FORM The undersigned vendor in accordance with Florida Statute 287.087 hereby certifies that: Florida Keys Society for the Prevention of Cruelty to Animals, Inc. (Name of Business) 1. Publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions 1 that will be taken against employees for violations of such prohibition. 2. Informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug -free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4. In the statement specified in subsection (1), notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 (Florida Statutes) or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5. Imposes a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, or any employee who is so convicted. 6. Makes a good faith effort to continue to maintain a drug -free workplace through implementation of this section. As the person authoriz d t n the statement, I certify that this firm complies fully with the above requirements Bidder's Signature Jane Da ins, President 43 February 14�2011 Date INSURANCE AGENT'S STATEMENT I have reviewed the above requirements with the bidder named below. The following deductibles apply to the corresponding policy. POLICY DEDUCTIBLES -- o - 1 o 00 -1b 1000 Liability policies are j Occurrence Claims Made I T 03 ��� ., 33040 BIDDERS STATEMENT I understand the insurance that will be mandatory if awarded the contract an will comply in full with all the requirements. Florida Keys SPCA, Inc. Bidder Signature Ja Dawkins, President 44 X Vendm y a jocat prekwuce aWarding to Ordmauca W-2009 most complete this fotntt. Nam ofBajOrAtespDuder_Florida Keys SPCA rate: February _14, 2011 1. Dees the vendor crave a valM wocipt for the: business tax paid to the Monroe County Tax Collector slated at least one year prior to the notice or regunstfor bid or proposal? &S _ __ Mease furaistrcflpy. ) 2. Does ft veador have aphysical business address located within lvMomoe County ftm which the vender operates or performs business on a ( to dq basis that is a substantial component of the OX sez4 tieing offered to Monroe trouni) . Yes • 5230 College Road KeyWest FL 33040 last Ad�ss. � T'elepioueignnber: 305-294-485 13. Does the vem *ime contractor intend to subcontract 50%or more of the goods, gem= or lion to local businesses meedug thecriteria above as to l owning and location? No ifM pl prwide 1. Copy oflteceipt of dwbusiness tax paid to the.it County Tax Coffectorby the ted subcontractor at leastone ym prior to them or request forbid or proposaL 2. Subcontractor Address withm Monroe County f m. which ttte subcontractor operates: Ted. Number �wwa sTATEoF Florida E'ouNTYOF Monroe I-Itne—. ofl: -, 20 � � wore me, the ray i om � Pmappearedy known to me to be the pemn whose us is subs Aed above or who produced as ideatificatioxy, and admowledged Heat heLshe is dw person who tl a v c e boon for the purposes dw$n contained. NOW nolic 3 - L &L4311M Privet Name S. L. HELLSTROM Notary Public - State of Florida • ; • c My Commission Expires Apr 29, 2011 Commission # OD 639130 %',FOFF�o 9 Notary Bonded Through National Nota Assn. 45 2010/2011 MONROE COUNTY BUSINESS TAX RECEIPT EXPIRES SEPTEMBER 30, 2011 RECEIPT* 46110-77583 Business Name: FLORIDA KEYS SPCA INC, ITax Amount ITransfer 1p alt-Iplorq- Cost Total Paid Uf%Piof%lp r^l Imiry .01 terpicca llr^v 0xr=Tplr hg 6 s'.,Ognly�-' for Vendi usirk Nunes-of-Ma_-- 19 ITax Amount ITransferees X_Jsuk Total Penalty l-.IP"fjbR;6m /JqOW Cost ITotal Paid #AnF4RnP MllMTV Rllr%TNFQQ YAW DFCFTDT i _ CITY OF KEY WEST, FLORIDA Business Tax Receipt This Document is a business tax receipt Holder must meet all City zoning and use provisions. P.O. Box 1409, Key West, Florida 33040 (305) 809-3955 Business Name FLORIDA KEYS SOCIETY FOR THE P Ct1Nbr:0009618 Location Addr 5230 COLLEGE RD Lic NBR/Class 11-00011518 SERVICE -. GENERAL Issue Date: July 20, 20.10 Expiration Date:September 30, 2011 License Fee $0.00 Add. Charges $0.00 Penalty $0.00 Total $0.00 Comments: HUMANE SOCIETY This document must be prominently displayed. FLORIDA.KEYS SOCIETY FOR THE P FLORIDA KEYS SOCIETY FOR THE P 5230 COLLEGE ROAD KEY WEST FL 3-3040 12/1�1120�1f'S: k y The PHARMA � named<belaw has met aft r t#ae � aid rotes � �� �t3 FC £ 1i}DA •XP - A MONROE COUNTY.ANtiOt G0 5230 COl.4EO� t3OAD SEY�WE:ST, fL : �Q+tf3 r b +CO i T ... i a a a al ( au' w0 � di a �j- TL . I.h: STATE OF FLORIDA oxronnEeAxtairoF DEPARTMENT OF HEALTH r�ty1_, EXEMPTION FROM PERMIT For: BioMedicai Waste Program -Other- Specify Key West, FL 33040 4 Issued by: DIRECTOR OF El Monroe County -Health D.eut. "0 ;p�ires_vn: sr 30 2011 ,I • DI Y IN A CONSPICUOUS PUCE N •TRAN8'FWAffCE_-------__ D 1 CONTROLLED SUBSTANCE REGISTRATION CERTIFICATE UNITED STATES DEPARTMENT OF JUSTICE DRUG ENFORCEMENT ADMINISTRATION WASHINGTON D.C. 20537 DEA REGISTRATION THIS REGISTRATION FEE NUMBER EXPIRES PAID 09-30-2011 FEE PAID SCHEDULES BUSINESS ACTIVITY ISSUE DATE 2N, MLP-ANIMAL SHELTER 08-05-2008 3N, o FLORIDA KEYS, SPCA Sections, 3a 04,4008 (21 USC 824 andM8) of the MONROE COUNTY ANIMAL CONTROL ControlledSuoAIms Act of 19Z6lis amended, N 5230 COLLEGE ROAD provide that, the.. Aft iVz. I-r ,tSenerai" may evoke or �KEY WEST, FL 33040-0000 suspend a registration.,. to, ,man..ufacture, distribute, o dispense, import or export -a-controlied substance. E ti THIS CERTIFICATE IS NOT TRANSFERABLE ON CHANGE OF OWNERSHIP, CONTROL, LOCATION, OR BUSINESS ACTIVITY, AND IT IS NOT VALID AFTER THE EXPIRATION DATE. (� u°I3e4slulruPdivawaaio;u3;6tiiQ • R Tab 10 Firm's Background Information As the Florida Keys SPCA is a non-profit (501 (c)(3)) organization, there are no shareholders but rather we are governed by an all -volunteer board of directors. Following are those directors: 1 Jane Dawkins, President Pat Skevington, Vice President Linda Walker, Secretary Sue Turner, Treasurer Patricia Eables, Director Georgia Favelli, Director Christopher Rounds, Director Connie Christian, Executive Director The Florida Keys SPCA was incorporated in 1999 and has been providing animal control and care for Monroe County since that time. The organization has not operated under any other name. The organization has never failed to complete work for which it has contracted. The organization has not been a parry to a lawsuit or arbitration within the last five years. The organization has never initiated litigation again Monroe County or been sued by Monroe County. See Appendix III — Financial Statements for the past two years. See Tab 9. County Bid Forms for a copy of all licenses and permits currently held by Florida Keys SPCA. The Florida Keys SPCA is a long-time member of the following: V Society of Animal Welfare Administrators _'.` Florida Animal Control Association V Humane Society of the United States _k American Humane Society Included in this section are the organization's articles of incorporation and by-laws. • 4 t ARTICLES OF INCORPORATION OF. FLORIDA KEYS SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS, INC. A Florida Not -For -Profit Corporation The under-s-igned, - acting as Incorporator of a corporation not for profit under the Florida Not For Profit Corporation -act, as set=forth in Chapter 617 of the Florida Statutes, adopts _. the followirig Articles of- Incorporation for °the corporation: - ARTICLE I: CORPORATE NAME The name of this corporation 'is Florida Keys Society fok the Prevention of Cruelty to.Animals, Inc. ARTICLE II. PRINCIPAL OFFICE The initial principal office and mailing address of this _ corporation is -.1901 South Roo-sevelt, No.403N, fey West, Florida 3304.0. _ ARTICLE III. INITIAL REGISTERED AGENT AND OFFICE The name and street addreas of the initial- registered agent are Carol Colburn,- 1901 South Roosevelt, No. 403N, Key West, Florida 33040_ - `- - - - ARTICLE IV. INCORPORATOR The name. andstreet address of the Incorporator of this corporation are Carol Colburn, 1901 South Roosevelt, No. = 403N, Key West, Florida 33040.- ARTICLE V. DIRECTORS - The powers- --of _this corporation shall be exercised, its properties controlled, and its affairs conducted by a- Board of Directors. The -number of directors may be increased or decreased. from time to. time as provided in the_ By -Laws, but shall never be less .than three (3). The -method of election �pp of directors shallbe as stated in the By -Laws of the _ corporation. _ ARTICLE VI. PURPOSE This corporation is.organi-zed for -the purpose of transacting any and all lawful business for -the protection of abandoned, _ unwanted and mistreated animals, by -providing a safe environment, health care and adoption service and shall have _ and exercise all powers conferred upon not far profit corporations _under the laws of -the State of. _Florida generally, and specifically as provided in Section 617.0302 of the -Florida Not For Profit Corporation Act. ARTICLE VII. INDEMNIFICATION This corporation shall indemnify its officers, directors,_ employees and agents to the full extent permitted by law. ARTICLE VIII. NOT FOR PROFIT The corporation is a not for profit corporation under Chapter 617, 'Florida. Statutes. The corporation is not .formed for pecuniary profit. No part of- the income or assets of the corporation is distributable to or for the benefit --of its _ directors or officers, except to the extent.permissible under these Articles, under law - and under IRC Sec_ 50.1(c) (3) (referred to below as "code") . If. the corporation ever has members, no member.shall'have any vested right, interest or privilege in or- to the assets, income or. property of the corporation. and. no part of- the income or assets of the -- corporation. shall be distributable -to or for -.the benefit of its- members, except to the extent permissible under these Articles, under law and under IRC Sec. 501(c)(3) ARTICLE IX. TAX EXEMPT STATUS It is intended that the corporation shall have and continue to have the status of a corporation that is exempt from -`- federal _ i nws t[0- taxation IRC Sec. 501 (a) as an organization _ described in IRC Sec. - 501 (c) (3) and which is other than a private -foundation* as defined in IRC Sec-: 509. These - Articles shall be construed accordingly, and all powers and activities of --the corporation shall be limited accordingly. _ The. corporation shall not -carry on propaganda or otherwise attempt to" influence legislation to such extent as would _ result in the loss of' exemption under IRC Sec. 501(c)(3). -_ All references in these Articles to sections of the. Internal Revenue Code shall be -considered references to. the Internal Revenue Code of 1986,-'as fxom time to -time amended, and to the corresponding_ provisions of any similar _=law- subsequently enacted. ARTICLE X. DISTRIBUTION OF ASSETS Upon dissolution of this..Corporation, its assets remaining after paymerit, - or. - provision of payment -of- all debts_ and liabilities_ of_the Corporation shall be distributed without exclusivity, to a non-profit fund, foundation, charity or corporation which is organized and operated exclusively for the prevention of cruelty to animals which has established its tax exempt status under Section 501(c)(3) of the Internal Revenue Code of . 954, or=corresponding provisions of any subsequent Federal:. tax. laws_ 17rider the --guidance of -the = . registered atgentt --the_ remaining Board members_ and officers will designate _appropriation -and distribution of assets, if any. --A notification_of,intent prior to dissolution is to be filed with the -.Florida Department of State. ARTICLE XI. RESERVATION OF RIGHTS This corporation:' reserves the. right to amend or repeal any provision contained in these Articles of Incorporation, -or in any amendment hereto. - ARTICLE XII. DURATION The period of its duration shall be perpetual_. IN WITNESS WHEREOF, the. undersigned has executed these Articles of Incorporation on Januarys 1999. INCORP TOR: C_ ; _ _ - CAROL COLBURN STATE OF FLORIDA COUNTY OF MONROE The foregoing instrument was acknowledged before me -this rJr day of January,--1999, by Carol Colburn, who is personally known (c:\tricia\pleadings\FT_$PCA art) to me or who _ has produced as identification. Notary Public -State of Florida Printed Name : ffv /_A My Commission Expires:,. (SEAL) a a S4MA R. ROBERSON xQ `f, corAmi)ai0N # Cc 7Q741 S 4� E)(P RES Y FO11, 2002 of a ARANTtc evwotN , cn., IW_ BYLAWS OF THE FLORIDA KEY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS, INC. ARTICLE I Purpose and Policies ' 1. The Florida Keys Society for the Prevention of Cruelty to Animals, Inc. ("FKSPCA") is a non-profit organization dedicated to promoting the humane treatment of all animals through compassionate care, adoption, education, population control and humane law enforcement.. 2. Our primary goal is to ensure that all adoptable animals are placed in caring and loving homes. To accomplish this goal, we intend to reduce pet overpopulation by ensuring all adoptable animals are spayed or neutered prior to adoption. In addition, we will work with other community humane organizations to reduce the number of feral animals. 3. Through a low-cost spay/neuter and vaccination clinic, dog training classes, community outreach programs for seriously ill and senior citizens, as well as educational programs for school children and adults, we will be able to promote awareness, respect and compassion for all the animals in our community. 4. The corporation will operate exclusively for such charitable purposes as stated above, as will qualify it presently as an exempt organization under Section 501(c) (3) of the Internal Revenue Code of 1954, or corresponding provisions of any subsequent Federal tax laws, in the event that this corporation shall ever be required to notify any Federal taxing authority of its intent to be recognized as an exempt organization. ARTICLE II Headquarters and Branches The principal office of the corporation shall be located in the City of Key West, County of Monroe, State of Florida. The corporation may have such other office or offices within the State of Florida as the Board of Directors may, from time to time, require. ARTICLE III Board of Directors 1. General Powers. The concerns, direction and management of the affairs of the corporation shall be vested in the Board of Directors. 2. Number, Tenure and Qualifications. The number of Directors of the corporation shall be at least three, which will include director/officers: President, Vice -President, Secretary and Treasurer. Thereafter, the number of Directors may be expanded to such larger number as may be set by the Directors. Directors shall be elected by a majority of the then Directors at the annual meeting of Directors or at a special meeting called for that purpose. Each director shall hold office for a term of three (3) years and until a successor shall have been elected and qualified. or until an earlier resignation, removal, death or incapacity. Each director may serve two (2) three-year terms, and after an absence from the Board for a period of at least one (1) year, may serve an additional two (2) three-year terms. Any person having an interest in the purposes of the corporation may qualify as a Director except those who (a) have been convicted of cruelty to animals; (b) engage or have engaged in blood sports involving animals; or (c) derive any livelihood or significant income from the purchase, sale, use or commercial exploitation of animals. 3. Removal. A Director may be removed from office by the affirmation vote of a majority of the Directors taken at a special meeting of Directors called for that purpose for any reason deemed sufficient by such majority. 4. Annual Meeting. The annual organization meeting of the Board of Directors of the corporation shall be held at such times and places as shall be fixed by the Board provided that the Board of Directors shall meet at least quarterly for the transaction of business. 5. Special Meetings. Special meetings of the Board of Directors may be called at any time for any purpose by the President, and shall be called by the President or by the Secretary upon the request, oral or written, of any two Directors. 6. Date, Time and Place of Special Meetings. Special meetings of the Board of Directors shall be held on such date and at such time and place as the President may designate, and in case the President shall fail to make such designation, the Secretary shall do so. 7. Notice of Meetings. Notice of the date, time and place of all meetings of the Board of Directors, annual or special, shall be given by the Secretary to each Director either personally or by mail not less than forty-eight hours before said meeting. If mailed, said notice shall be deemed to be delivered when deposited in the United States mail addressed to the Director at j his/her address as it appears of the records of the corporation, with postage thereon prepaid. Any Director may waive notice in writing at any time of any meeting. The attendance of a Director at a meeting shall constitute a waiver of notice of such meeting except where a Director attends a meeting and objects there at to the transaction of any business because the meeting is not lawfully called or convened. Neither the business to be transacted at, nor the purpose of, any annual or special meeting of the Board of Directors need be specified in the notice or waiver of notice of such meeting. 8. Quorum. A majority of elected and acting Directors shall constitute a quorum for the transaction of business at any meeting of the Board of Directors; but, though less than such quorum is present at a meeting, a majority of the Directors present may adjourn the meeting, from time to time, without further notice. 9. Manner of Acting. The act of the majority of the Directors present at a meeting at which a quorum is present shall be the act of the Board of Directors, unless the act of a greater number is required by law or these Bylaws. 10. Vacancies. Any vacancy occurring in the Board of Directors and any directorship to be filled by reason of an increase in the number of Directors, shall be filled by act of the Board of Directors. The term of the Director filling a vacancy shall be the unexpired term of the Director who created the vacancy. Each Director filling a new directorship shall hold office for a term of three (3) years and until a successor shall have been elected and qualified, or until an earlier resignation, removal, death or incapacity; provided however, that if the directorship is filled at a j date other than at an annual meeting, the Director's term shall be reduced to expire at the annual meeting immediately preceding the expiration of the three-year term. 11. Presumption of Assent. A Director of the corporation who is present at a meeting of the Board of Directors or a committee thereof at which action on any corporate matter is taken shall be presumed to have assented to the action taken unless his/her dissent shall be entered in the minutes of the meeting or unless he/she shall file his/her written dissent to such action with the person acting as the Secretary of the meeting before the adjournment thereof. Such right of dissent shall not apply to a Director who voted in favor of such action. PA 12. Informal Action by Directors. Any Action required to be taken at a meeting of the Board of Directors, or any other action which may be taken at a meeting of the Board of Directors, may be taken without a meeting if a consent in writing, setting forth the action so taken, shall be signed by all of the Directors entitled to vote with respect to the subject matter thereof. 13. Absences. Any Director absent from three consecutive Board meetings may, unless excused by the Board, be removed by vote of a simple majority of those present, a quorum being present, and such removal shall be placed on the agenda of the fourth consecutive meeting. 14. Removal. Any Director may be removed for other cause by the vote of a majority of the entire Board. _t 15. Compensation. Directors, as such, and members of committees, shall be classed as volunteers and shall not receive any salaries or fees for their services but may be reimbursed for any expenses incurred in fulfilling their duties. ARTICLE IV Officers 1. Number. The principal officers of the corporation shall be a President, a Vice President, a Secretary and a Treasurer. Such other officers and assistant officers as may be deemed necessary may be elected or appointed by the Board of Directors. Any two or more offices may be held by the same person, except the offices of President and Secretary and the Offices of President and Vice President. 2. Election and Term of Office. The officers of the corporation shall be elected from the Board of Directors by a majority of the then Directors at their annual meeting or at a special meeting called for that purpose. Each officer shall hold office for a term of two (2) years until his resignation or removal, death or incapacity, and the election of a qualified successor. In order to be eligible to serve as an officer of the corporation, the Director must have served at least one (1) year on the Board of Directors. 3. Removal. Any officer may be removed by the Board of Directors whenever in its judgment the best interest of the corporation will be served thereby. Election or appointment shall not of itself create contract rights. 4. Vacancies. A vacancy in any office because of death, resignation, removal, disqualification or otherwise may be filled by act of the Board of Directors for the unexpired portion of the term. 5. Chairman of the Board. The Chairman of the Board, if one be elected, shall carry on long range planning for the corporation and perform such other duties as from time to time may be assigned to him/her by the Board of Directors or the President. ' 6. President. The President shall be the principal executive officer of the corporation and, subject to the control of the Board of Directors, shall have general and active management of the affairs of the corporation and shall see that all orders and resolutions of the Board of Directors are carried out. He/she shall, when present, preside at all meetings of the Members and of the Board of Directors and shall be an ex officio member of all committees. He/she shall appoint all committees and call all meetings, annual, regular and special. He/she may sign, with the Secretary or any other officer of the corporation authorized by the Board of Directors, any deeds, contracts or other instruments which the Board of Directors has authorized to be executed, except in cases where the signing and execution thereof shall be expressly delegated by the Board of Directors to some other officer or agent of the corporation, or shall be required by law to be otherwise signed or executed, and, in general, shall perform all duties incident to the office of the President and such other duties as may be prescribed by the Board of Directors from time to time. 7. Vice President. The Vice President shall perform the duties of the President in the event of the death, inability or refusal to act of the President and shall perform such other duties as from time to time may be assigned to him/her by the President or by the Board of Directors. '. 8. Secretary. The Secretary shall (a) keep the minutes of the Board of Directors' meetings in one or more books provided for that purpose; (b) see that all notices are fully given in ` accordance with the provision of the Bylaws or as required by law; (c) be custodian of the corporate records: and (d) in general perform all duties incident to the office of Secretary and such other duties as from time to time may be assigned to him/her by the President of or by the Board of Directors. 9. Treasurer. If required by the Board of Directors, the Treasurer shall give a bond for the faithful discharge of his/her duties in such sum and with such surety or sureties as the Board of Directors shall determine. He/she shall (a) have charge and custody of and be responsible for all funds and securities of the corporation; (b) receive and give receipts for moneys due and payable to the corporation from any source whatsoever, and deposit all such moneys in the name of the corporation in such banks, trust companies or other depositories as shall be selected by the Board of Directors; (c) keep the accounts of the corporation and its other financial records; (d) make such reports of the financial condition of the corporation as may be required by law or by the Board of Directors; and (e) in general perform all of the duties incident to the office of Treasurer and such other duties as, from time to time, may be assigned to him/her by the President or by the Board of Directors. ARTICLE V Committees The Board of Directors may, from time to time, establish and determine the duties of such committee or committees as it deems advisable to assist in the management or in carrying out the purposes of the corporation. The President shall nominate and the Board of Directors shall elect the members of such committee or committees. 1. Nominating Committee. There shall be a Nominating Committee whose role is to determine the slate of director nominees for the election to the Board of Directors and to identify and recommend candidates to fill vacancies occurring between annual meetings. The membership of the committee shall consist of at least two directors. At least sixty (60) days before each annual meeting, the President shall nominate and the Board of Directors shall elect members of the committee. At least thirty (30) days before each annual meeting, the Nominating Committee will make at least as many nominations for director and officer as the number of directors and officers to be elected. The number of Directors to be elected will be determined by the President with the advice of the Nominating Committee. 2. Executive Committee. There shall be an Executive Committee which shall consist of the President, Vice President, Secretary, and Treasurer of the Corporation and which shall oversee the operations of the animal shelter and report on the same to the full Board of Directors, The Committee shall have no authority to appoint or remove any Director or officer, to adopt, amend, or repeal any bylaws, or to formulate policy, as these areas are the province of the full Board of Directors. ARTICLE VI Advisory Board The Board of Directors may by resolution create an Advisory Board to be composed of individuals found to be of good character and having special merit and expertise. If said Advisory Board is created, the Board of Directors may determine the number of members, choose the members from among persons nominated by the Officers for three-year terms, except that persons selected to fill vacancies shall serve the unexpired balance of the terms to which they are selected, generally provide by resolution for its operation and dissolve it at any time. Said Advisory Board shall meet at least once per year in person or by proxy and advise the Officers, Board of Directors and staff on issues they deem appropriate or on which their advice is requested, but they shall not issue public statements for the FKSPCA or Advisory Board without the approval of the President or Board of Directors. ARTICLE VII Contracts, Loans. Checks and Deposits 1. Contracts. The Board of Directors may authorize any officer or officers, agent or agents, to enter into any contract or execute and deliver any instrument for, in the name of and on behalf of the corporation. Such authorization may be general or confined to specific instances. 2. Loans. No loans shall be contracted on behalf of the corporation and no evidences of indebtedness shall be issued in its name unless authorized by or under the authority of a resolution of the Board of Directors. Such authorization may be general or confined to specific instances. 3. Checks, Drafts, etc. All checks, drafts other orders for the payment of money, notes or other evidences of indebtedness issued in the name of the corporation, shall be signed by such officer or officers, agent or agents, of the corporation and in such manner as shall from time to time be determined by resolution of the Board of Directors. 4. Deposits. All funds of the corporation not otherwise employed shall be deposited from _ time to time to the credit of the corporation in such banks, trust companies or other depositories as may be determined by resolution of the Board of Directors. 5. Specification of Officers. When the execution of any contract or other instrument has _ been authorized without specification of the executing officers, the President or the Vice President, together with the Secretary or the Treasurer, may execute the same for, in the name of and on behalf of the corporation. ARTICLE Vill Seal The corporation shall have a seal which shall be circular in form and shall have inscribed thereon the name of the corporation and the state of incorporation and the words "Corporate Seal." ARTICLE IX Fiscal Year The fiscal year of the corporation shall end on December 31 of each year. ARTICLE X Amendments These Bylaws may be amended or repealed and new Bylaws may be adopted by the Board of Directors by affirmative vote of a majority of the number of Directors present at any meeting at which a quorum is in attendance. Revised June 9, 2009 Tab 11 Nationally Recognized Standards The Florida Keys SPCA routinely refers to protocols, operational guides, and training information to assist in the improvement of operations. Additionally, we feel that continuing education for our staff is an important component of keeping our organization abreast of national trends in animal shelter management and animal control procedures. The Florida Keys SPCA welcomes any inspection from nationally -recognized humane organizations and sees such inspections as an opportunity to improve operations for the betterment of the animals and staff. Tab 12 Other Information Since 1999, The Florida Keys SPCA has contracted with Monroe County to provide animal care and control services. Time and again, the FKSPCA has been awarded the contract to provide those services without lapse. The Florida Keys SPCA prides itself on its professionalism and compassion in work for Monroe County and its citizens and hopes to continue this service well into the future. Appendix I Florida Keys SPCA Employee Handbook I FDRIDA KE$ SPCA EMPDffE HANDBOOK Revised January 14, 2009 TABLE OF CONTENTS SUBJECT WELCOME ORGANIZATION AND FUNCTIONS INTRODUCTION - Receipt of Handbook CODE OF CONDUCT Pa e # 5 5 6 6 7-8 SECTION 1: NON-DISCRIMINATION POLICY Discrimination or Harassment Advanced by Non -Employees Equal Employment Opportunity HIV -Related Discrimination Reasonable Accommodations Reporting Unlawful Discrimination or Harassment Sexual Harassment SECTION 2: PERSONNEL POLICIES AND DEFINITIONS Abandonment of Job Anniversary Date Attendance Absenteeism Punctuality At -will Statement Breaks and Lunch Cell Phones, Telephones, E-Mail, Fax and Internet Usage Cell Phones Computers and Office Equipment Telephones Changes in Personal Information Confidentiality Conflict of Interest Criminal Acts Against FKSPCA Property or Suspected Illicit Activity Discipline Corrective Counseling Immediate Discharge from Employment Employment Status Exempt and Non -Exempt Employees Exit Interview FKSPCA Property Hiring Process N 9 9 9 10 10-11 11 12 12 12 13 13 13 14 14 14 15 15 16 16 17-18 18-20 20 20-21 21 21-22 22 TABLE OF CONTENTS SECTION 2: PERSONNEL POLICIES AND DEFINITIONS (continued) Immigration Reform and Control Act of 1986 22 Job Descriptions 23 Licenses, Certifications and Professional Associations 23 Media Relations Policy 23-24 Designated Spokespersons 24 Response Process 24 Errors in Fact 25 Press Releases/Breaking News 25 Protected/Proprietary Information 25 Parking 26 Performance Performance Philosophy 26 Performance Appraisal Process 26-27 Personal Pets 27 Professional Attitudes, Personal Appearance and Work Areas 27-28 Promotions, Transfers, Vacancies and Demotions 28-29 Re -Employment 29 Resignation Process 30 Shelter Hours 31 Suspension 31 Training Animal Control Officer School 31 Euthanasia Certification 31 Travel 32-33 Vehicle Usage 33-34 Volunteers 34 SECTION 3: PAYROLL PROCEDURES AND PROVISIONS Authorized Time Off Without Pay 35 Civil Duty 35 Compensatory Time 35 Direct Deposit of Paychecks 36 Emergency On -Call 36 Final Pay 36 Military Duty 37 Overtime 37 Special Events 37 Training and Educational Functions 37 Pay Period, Payroll Procedures and Payroll Deductions 38 Pay Rates 38 Payroll and Personnel Information 38-39 Raises 39 Salary Ranges 39-40 Timecards 40 TABLE OF CONTENTS SECTION 4: BENEFITS PROGRAM Annual Leave Bereavement Leave COBRA Health Insurance Observed Holidays SECTION 5: HEALTH AND SAFETY Accident Investigation Code of Safety Conduct General Safety Rules Driving/Vehicle Safety Equipment Use Ladders Lifting Personal Protective Equipment Drug Free Workplace Exposure to Bodily Fluids Fire Safety First Aid Procedures Emergency Medical Treatment Non -emergency Medical Treatment Minor First Aid Treatment Reporting Unsafe Conditions and On-the-job Accidents or Illnesses Right to Know Sick Time (see Absenteeism - Page 12) Smoking in the Workplace Unemployment Compensation Workers' Compensation 4 44 41-42 42 42 43 43 44-46 46 47 47 47 48 48 49 50 50 50-51 51 51 52 52 52 53 53 WELCOME Welcome to the Florida Keys Society for the Prevention of Cruelty to Animals, Inc. (FKSPCA). We hope you will quickly feel comfortable in your position and will find your employment with us both enjoyable and rewarding. We know you will take pride in being a member of the FKSPCA and in your association with the many dedicated community members who have contributed to our organization. We expect your skills, enthusiasm, and team effort will make an important contribution to our overall success. We encourage you to contribute your thoughts and ideas toward the continual improvement of our programs and services. We are a nonprofit organization dedicated to the protection of all animals. Incorporated in 1999, the FKSPCA directs its energies toward the prevention of cruelty to animals, the alleviation of suffering and overpopulation of animals, and operates as a private contractor for Monroe County as Animal Control in a specific contract service area. Therefore, advocacy or any activity that encourages or contributes to increasing the pet population or violates Local, State or Federal Law is contrary to the goals and principles of the Society. In concert with our mission, the FKSPCA has made a commitment to create a satisfying work environment based upon a foundation of open and direct communication among all members of our organization. If a dispute or conflict arises between you and another member of the FKSPCA team, you should address the matter immediately with that person; if problem resolution has not taken place, then with your supervisor, and, if necessary, finally with the Director or, in his/ her absence, the Board of Directors. We believe that working together with the framework of continuous improvement and in a spirit of mutual respect and goodwill will make employment with the FKSPCA a productive and fulfilling experience for all of us. We value YOU as a member of our organization and thank you forjoining us. ORGANIZATION AND FUNCTIONS The Florida Keys Society for the Prevention of Cruelty to Animals, Inc. (FKSPCA) has contracted to operate the Monroe County Key West Animal Shelter and Animal Control Program for the area from mile marker 16.7 south through the City of Key West to mile marker 0. This includes the care and maintenance of the animal shelter located at 5230 College Road on Stock Island in Key West. The Director is in charge of the Monroe County Animal Control Program and all shelter operations. In the Director's absence, the Board President or Office Manager will act as Director. It is the responsibility of the Director to ensure the safe and efficient operation of the shelter and Animal Control Program. The Director shall receive and review applications to fill vacant positions, shall hire employees based on guidelines included herein, dismiss employees during probation who do not fulfill the requirements of the position and dismiss for cause those employees who fail to maintain the standards required by this manual and other FKSPCA policies. INTRODUCTION This Handbook has been designed to provide those employed by the FKSPCA with a clear understanding of the organization's mission, a discussion of the standards for performance, and a general overview of the employment policies, practices, and benefits of FKSPCA. The information contained in this Handbook is intended to communicate in a general fashion our expectations and your responsibilities as an employee of the FKSPCA. All FKSPCA employees 7 are required to review, understand and comply with all FKSPCA policies. Managers and supervisors are responsible for the implementation of personnel policies within their departments. The FKSPCA recognizes that each employee is an individual and that no general policy can, or should, dictate what must happen in every situation. Therefore, from time to time, situations or problems may arise which require or deserve special handling. The Director or Board of Directors is the final administrative authority on all questions regarding your employment, work rules, and personnel policies. Consequently, no exception to any general LLpolicy or benefit can be made without the written approval of the Director or Board of Directors. We trust that you will find the FKSPCA a good place to work. However, you have the right to end your employment with us at any time and for any reason; and the FKSPCA has this same right. Nothing in this Handbook is intended to constitute an undertaking or commitment binding upon the FKSPCA, or create any employment contract between the FKSPCA and its staff. The FKSPCA reserves the right to alter, reduce or eliminate any pay practice, policy or benefit, in whole, or in part, without notice. The policies and benefits described in this Handbook are effective as of the date indicated on the cover of this handbook. However, while all policies and benefits normally are reviewed annually, they may be changed at any time, at the discretion of the Director in consultation with the Board of Directors. Whenever changes are made, written revisions will be provided to you. Any questions or suggestions you may have concerning this Handbook are welcome. You are encouraged to discuss them with your immediate supervisor or with the Director. RECEIPT OF EMPLOYEE HANDBOOK Employees, upon receipt of their copy of the employee handbook affecting their employment or any addendum thereto, must sign a "Receipt of Employee Handbook" form indicating they have read and understand the FKSPCA policies. Employees also acknowledge their understanding that no part of this handbook shall be construed as being an employment contract -- either implied or expressed -- between the employee and the FKSPCA. This handbook has been prepared for the information and guidance of all employees. It is intended to cover the procedures, rules and policies most often applied to our day-to-day activities. Some of the information will change from time to time since our policies are under constant review and are revised when appropriate. Such changes will be communicated to you in writing, in advance of their implementation. There is no guarantee of employment made to any employee in this handbook. CODE OF CONDUCT Each of us was selected for employment with the FKSPCA because our training, prior experience, knowledge, and job skills closely matched the specifications for the job each of us now holds. In accepting employment, we also acknowledged a personal responsibility for ensuring that our job performance and personal conduct while on the premises or when representing the FKSPCA off the premises, measure up to the principles and standards established by the FKSPCA. Generally speaking, you are expected to: > Conduct yourself and all of your professional activities ethically and honestly; > Approach your job responsibilities with professionalism; > Support positively, creatively, and effectively the mission, goals, and efforts of the FKSPCA; > Maintain and safeguard the confidentiality of all business, donor, employee and volunteer records; > Promote goodwill by handling all contacts with colleagues, co-workers, supervisors, visitors, and volunteers in a spirit of courtesy, cooperation and attentiveness; > Deal with all FKSPCA colleagues, co-workers, supervisors, visitors, volunteers without regard to their gender, race, color, religion, creed, age, sexual orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, handicap, or disability; > Correct, when possible, misleading or inaccurate information and representations made by others concerning FKSPCA policies, practices, and procedures; > Be positive and creative in your efforts to resolve problems; > Report to work physically and mentally fit for duty (e.g., free from the influence of either drugs or alcohol); > Arrive for work promptly and regularly as scheduled, keeping absences, late arrivals, and early departures to a minimum; > Provide appropriate notice of unavoidable absence or lateness in accordance with established policy; > Perform your job responsibilities efficiently and thoroughly; > Remain actively engaged in the performance of your job responsibilities throughout the entire work day; > Observe all safety and security rules in the performance of your job duties; > Safeguard FKSPCA property and equipment to prevent its damage, loss, misuse, or theft; 7 CODE OF CONDUCT (continued) > Report accidents, injuries, fire, theft, and other unusual incidents immediately after occurrence or discovery; > Follow all policies, rules and procedures established by the FKSPCA as well as the specific instructions of your supervisor; > Avoid engaging in any conduct which is or could be perceived as a conflict of interest and refrain from using FKSPCA property, services, or supplies for personal reasons, unless prior permission from the Director or Board has been obtained; > Provide complete and honest information in connection with all pay, time, business, expense, and employment records; and > Ensure that your personal hygiene and appearance, communication, and conduct are consistent with high standards of professionalism and propriety. The FKSPCA considers these expectations as the general standards by which job performance and workplace conduct are judged. Your failure to meet these standards may result in corrective counseling, up to and including discharge. 8 SECTION 1: NON-DISCRIMINATION POLICY DISCRIMINATION OR HARASSMENT ADVANCED BY NON -EMPLOYEES The prohibitions against unlawful discrimination and harassment set forth under federal, state, and local law also may apply to non -employees (e.g., representatives of organizations from whom the FKSPCA purchases supplies, or volunteers) with whom our employees come into contact in connection with their employment with us. Consequently, if you feel discriminated against or harassed (sexually or otherwise) by non -employees in connection with your employment, you should use the procedure set forth in this handbook. The FKSPCA will initiate an investigation of the matter and will take whatever action is appropriate. EQUAL EMPLOYMENT OPPORTUNITY The FKSPCA is committed to ensuring equal employment opportunity to all employees and applicants. It is our policy to judge each person on his/her own merit and to provide employment and advancement opportunities accordingly. The spirit of this policy applies also to persons served by the FKSPCA, to membership on the governing board, and to all other volunteers. All employment decisions are made in accordance with applicable federal, state and local anti -discrimination laws. We will not engage in or tolerate unlawful discrimination in any manner or form whatsoever. Anyone who discriminates unlawfully against (including any form of unlawful harassment) a person because of his or her gender, race, color, religion, creed, age, sexual orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, medical status, handicap or disability will be subject to disciplinary action, up to and including discharge. HIV -RELATED DISCRIMINATION The Human Immunodeficiency Virus (HIV), the organism identified to be the cause of Acquired Immunodeficiency Syndrome (AIDS), is not transmitted by casual contact. Consequently, there is no rational, scientific, or medical reason to fear working with or having close, personal, non -sexual contact with a person who has been exposed to the HIV virus. No applicant or employee who has AIDS, AIDS -Related Complex (ARC), or who has been exposed to the HIV virus, whether symptomatic or asymptomatic, will be discriminated against with regard to the terms and conditions of his or her employment because of his or her HIV related condition. REASONABLE ACCOMMODATIONS The FKSPCA will make reasonable accommodations on behalf of qualified persons with known handicaps or disabilities, The FKSPCA also will make reasonable accommodations with regard to religious observances, practices, and beliefs of which the organization has been made aware. The FKSPCA is not required to provide accommodations that will have the effect of eliminating an essential function of the job in question. Furthermore, the FKSPCA is not required to lower performance, production or conduct standards nor to alter attendance requirements expected of all employees. REPORTING UNLAWFUL DISCRIMINATION OR HARASSMENT If you believe you have been discriminated against or harassed in violation of our Equal Employment Opportunity Policy with regard to any term or condition of your employment, you should report the alleged violation immediately to your supervisor, the Director or to the Board of ` Directors. Please speak with whomever you feel most comfortable. Similarly, if you have any question as to whether certain conduct is unlawful discrimination, you are encouraged to speak with any of the persons mentioned above. This is particularly true when it comes to sexual harassment, where what is offensive to one person may not be offensive to another. Consequently, it is important that you let your feelings be known. In this context, it is important to emphasize that, while this policy has a provision specific to sexual harassment, harassment based on any other protected status (for example, race, national origin, ancestry, or disability), is equally prohibited by law and will not be tolerated. All complaints will be investigated promptly, and the existence and nature of your ` complaint will be disclosed only to the extent necessary to make a prompt and thorough investigation, or as may be necessary to take corrective measures. In all cases, the person who initiated this procedure will be informed of the findings and the disposition of the matter at the conclusion of the investigation. Further, the administration of the FKSPCA will ensure that there is no coercion, retaliation, intimidation, or harassment directed against any employee who registers a complaint or serves as a witness on behalf of another employee. ` Any supervisor, agent, or employee who, after appropriate investigation, has been found by the FKSPCA to have discriminated unlawfully against or harassed another employee will be subject to appropriate discipline, up to and including discharge. Further, any supervisor, agent, or employee who, after appropriate investigation, has been found by the FKSPCA to have coerced, retaliated against, intimidated, or harassed an employee for registering a complaint of illegal harassment or for serving as a witness in the investigation of such a complaint, will be subject to appropriate discipline, up to and including discharge. Given the serious nature of discrimination or harassment, the FKSPCA recognizes that false accusations can have serious effects on innocent men and women and will take appropriate disciplinary action against those filing false claims. We trust that all employees of the FKSPCA will continue to act responsibly to maintain a pleasant working environment free of discrimination. 10 SEXUAL HARASSMENT Sexual harassment is a form of illegal sex discrimination that the FKSPCA will not tolerate. Sexual harassment does not refer to occasional compliments of a socially acceptable nature. It refers to behavior that is unwelcome, personally offensive, and interferes with work effectiveness. Consistent with the foregoing, and pursuant to guidelines on sex discrimination issued by the Equal Employment Opportunity Commission, it is illegal and against the policies of the FKSPCA: > For any employee, male or female, to threaten or to insinuate, expressly or implicitly, that a subordinate is required to submit to sexual advances or to provide sexual favors as a condition of employment, continued employment, or any term, condition, or benefit of employment or that a subordinate's refusal to submit to sexual advances or to provide sexual favors will affect adversely the subordinate's employment, continued employment, or any term, condition, or benefit of employment. For any employee, male or female, to engage in unwelcome sexually -oriented or otherwise hostile conduct which has the purpose or effect of unreasonably interfering with another's work performance or of creating an intimidating, hostile or offensive working environment. Such conduct, if unwelcome, may include (but is not limited to): sexual bantering; off color language or jokes; sexual flirtations, advances, or propositions; requests for sexual favors; verbal commentaries about an individual's body; verbal abuse of a sexual nature; sexually degrading words used to describe individuals; displays of sexually suggestive objects or pictures; using sexually oriented or degrading gestures or other non-verbal communications; and unwanted physical contact such as patting, pinching, or constant brushing against another's body. Sometimes social relationships may develop at work. However, you never should feel compelled to date or otherwise to become involved with another employee. While you have the right to say yes, you also have an absolute right to say no. Consequently, if you feel you are being subjected to unwelcome pressure or harassment from another employee, we urge you to use the procedure set forth under "Reporting Unlawful Discrimination or Harassment." If you let us know there is a problem, we can help. 11 SECTION 2: PERSONNEL POLICIES AND DEFINITIONS ABANDONMENT OF JOB Your failure to provide proper notification to your immediate supervisor, the Director, or the Board of Directors of an unscheduled absence which lasts for a period of three (3) consecutively -scheduled days of work constitutes an abandonment of your employment with the FKSPCA and is considered to be your voluntary resignation of your position. Leaving without notice will result in forfeiture of those benefits normally paid upon separation from employment which may be legally withheld by the FKSPCA (e.g., earned unused annual leave) and may result in your disqualification for Unemployment Compensation benefits. If your separation from our employ occurs under these circumstances, you will not be eligible for rehire by the FKSPCA. ANNIVERSARY DATE As a general rule, employment will start at the beginning of a pay period. The employee's anniversary date will be the first day of employment. ATTENDANCE Absenteeism We need you to be at work. Every time you are unexpectedly absent from your job, an additional burden is placed on your co-workers and as well as the Director. If the absence is unavoidable, it is your responsibility to let the Director know as early as possible. Each day you are absent, you must call the Director. If you are absent due to illness for three consecutive workdays, you will be required to furnish a statement from your physician describing the illness and the necessity for you to be absent. It is mandatory that an employee call the Director to report an absence on a daily basis, a minimum of one (1) hour prior to starting time (except for approved leave or vacation). Should the Director be unavailable, the employee must then speak with the Office Manager. An employee who is absent without calling in, in a timely manner, will receive a written warning which will be placed in the Personnel Record. The employee will not be paid for that day and may be subject to additional disciplinary action. The third such occurrence may result in immediate termination. Any employee absent three consecutive days without notifying the supervisor or department head (except for approved leave or vacation) will be considered as having voluntarily terminated and will immediately be removed from the payroll. 12 Punctuality Your regular and prompt attendance on each scheduled workday is essential if we are to achieve our goals and to serve efficiently the needs of our clients. Substandard attendance prevents us from achieving the mission of the FKSPCA and imposes additional burdens on colleagues and co-workers. Substandard attendance is defined as frequent or habitual incidents of unscheduled absence and/or instances of reporting late and/or leaving before the completion of your scheduled hours of work. Any employee arriving more than five (5) minutes after the beginning of their scheduled work shift shall be considered late. Any employee more than fifteen (15) minutes late without notifying the Director may be subject to disciplinary action. Habitual tardiness may result in dismissal. AT -WILL STATEMENT Employment at the FKSPCA is at -will and of indefinite duration. Either the employee or the FKSPCA may terminate employment at any time, with or without notice and for any reason. No agreement to the contrary will be recognized unless such an agreement is in writing and signed by the Board of Directors. BREAKS AND LUNCH The full-time workday is eight and one half hours. Each employee working a full-time shift is entitled to and expected to take a 30-minute non -paid lunch break. Overtime will not be paid for failure to take a lunch break unless permission is granted in advance by the Director. Full-time hourly employees are given two work breaks during the workday. Each work break is 15 minutes in length and should not be taken earlier than one hour after the beginning of the workday nor later than one hour before the close of the workday. Breaks taken by part-time employees are allowed based on their schedules and supervisory approval. Specific times for taking work breaks by employees will be contingent on the workload at the discretion of their supervisor. If for any reason an employee is unable to take a work break during the workday, the break time will not be carried forward so as to become cumulative and taken at a later time. Should an employee be on a work break and be asked to return to his/her work station due to an emergency or any other valid reason, failure to do so will be justification for appropriate disciplinary action. NOTE: Eating is not permitted in the office or other public area. All lunches and snacks will be eaten either outdoors or the back break room. Drinks consumed in the front office must be in a mug or "cozy cup." Keep soda cans and fast-food cups off desks while the shelter is open to the public. 13 CELL PHONES, TELEPHONES, E-MAIL, FAX, AND INTERNET USAGE Cell Phones Personal cell phones should be turned off during working hours except during breaks. Any abuse of this will result in the ban of the cell phone or other disciplinary. FKSPCA cell phones are for business use only. Computers and Office Equipment Computers, copy and fax machines are for FKSPCA business purposes only. Personal software may not be loaded onto FKSPCA computers. The FKSPCA provides systems for employees to use to communicate with FKSPCA customers, suppliers, donors, supporters, community members and each other in order to facilitate conducting business in accordance with standard business practices. All electronic communications systems and all communications/information transmitted, received or stored by it belong to the FKSPCA. Employees should have no expectation of privacy and should be aware that usage may be monitored. Employees may not provide systems access to non -employees. None of the files of the FKSPCA may be e-mailed or posted to the Internet without express permission of the Director or Board of Directors. Internet use is limited to official business only. Any abuse of the Internet will result in disciplinary action. FKSPCA employees should be mindful that information transmitted via commercial communication systems or networks may be accessed by parties other than those for whom the information is intended. Employees should do everything possible to safeguard sensitive information, particularly when sending transmissions to destinations outside of the FKSPCA. ` Researching or communicating information that may be construed as offensive, harassment or disparagement of others is strictly forbidden. Such offensive information and messages include, but are not limited to, slanderous or libelous statements, sexually explicit messages or images, ethnic slurs, or racial slurs. Employees may not use FKSPCA systems to conduct any activities within FKSPCA systems or external systems that could be deemed damaging or disruptive to the FKSPCA or other entities (such as "hacking," password breaking, etc.). The FKSPCA reserves the right to monitor the use of, access, review, and search of all FKSPCA communications systems. In the event that the FKSPCA has reason to suspect an employee may be abusing FKSPCA communication systems, FKSPCA management will take whatever action(s) deemed necessary to prevent further misuse, up to and including discharge. Telephones Personal use of FKSPCA telephones for long-distance calls by employees is not allowed, except in case of emergency. Employees are not authorized to make personal calls on FKSPCA telephones or personal cell phones while on duty except during authorized breaks. If it is determined that the possession of personal cell phones or pagers during business hours interferes with an employee's productivity or FKSPCA business operations, the employee will be asked not to bring these items into the FKSPCA workplace during business hours. 14 CHANGES IN PERSONAL INFORMATION Your Personnel Record contains information relative to your employment with the FKSPCA. Because it is essential that the information contained within your Personnel Record be kept up-to-date, you are required to notify in writing the Director or the Office Manager in his/her absence when any of the following events occurs: > Change in your legal name; > Change of address; • Change of telephone number; > Change in your marital status/dependents; > Change in the number of income-tax exemptions claimed; > Change of designated individual to be notified in case of emergency; > Change in immigration status; > Change in licensure or certification. Employees must amend their W-4 forms if their filing status or the number of allowances changes. When an employee changes his or her name and receives a new Social Security card, a copy of this card must be provided to the Director or Office Manager. CONFIDENTIALITY In the course of performing your assignments, you are placed in a position of trust and confidence in which you receive or learn proprietary information relative to the operations of the FKSPCA. This proprietary information is highly confidential and includes, but is not limited to client, donor, employee, volunteer data, credit and financial information, anticipated or proposed changes in fee structures; and any other data or information relating to the operations of the FKSPCA which is generally not known to and readily accessible by the public. You may not use or disclose this confidential proprietary information during your employment with us or after your employment with us has ended, except as necessary in the course of performing your job responsibilities for the FKSPCA and in the furtherance of the interests of the FKSPCA. Further, upon your separation from the employ of the FKSPCA, regardless of the reason and whether such separation has been initiated by you or the FKSPCA, you shall return to the FKSPCA any and all correspondence, documents, computer printouts, lists or data, which relate to or reflect the organization's business, operations, clients, suppliers, etc. regardless of where such correspondence, documents, computer printouts, and writings were kept or prepared. The use or disclosure of confidential proprietary information in violation of this policy will result in appropriate disciplinary action, up to and including discharge. You may also be held personally liable for any damages resulting from a breach of confidentiality, regardless of whether the breach occurs during or after employment. 15 CONFLICT OF INTEREST The FKSPCA expects the primary work interest of staff members to be the people and the animals we serve. A conflict of interest occurs when the interests of a staff member or another outside party actually or potentially affect the organization in a negative way. Employees may have outside business interests and outside employment so long as these do not interfere with job performance. Employees may not earn profit from outside employment or business interest that directly results from affiliation with this nonprofit. Employees are not to accept gifts, gratuities, free trips, and personal property or other items of value from an outside person or organization as an inducement to provide services. The FKSPCA recognizes that its employees may hold a wide range of personal beliefs, values and commitments. These beliefs, values and commitments are a conflict of interest only when they prevent employees or volunteers from fulfilling their job responsibilities; if employees attempt to use the time and facilities of FKSPCA for furthering their beliefs, values or commitments; or if employees continue attempting to convince others of their personal beliefs after they have been asked to stop. CRIMINAL ACTS AGAINST FKSPCA PROPERTY OR SUSPECTED ILLICIT ACTIVITY Criminal acts constitute breaking and entering and/or theft of property. Illicit activity is any activity perpetrated against another that is in violation of that person's rights, including, but not limited to, assault, rape or sexual assault, abuse, theft or criminal conduct. Any alleged violation shall be immediately reported to the supervisor on duty and/or the Director who is responsible for initiating a thorough investigation and ensuring the details are recorded on an Incident Report form. Failure to report any incident may be grounds for dismissal. If the allegation is substantiated, the Director (or Board of Directors acting in his/her absence) shall be responsible for invoking appropriate discipline up to, and including, termination and prosecution. This action will be recorded on a Corrective Action Notice form and will be placed in the personnel file. The Director (or Board of Directors acting in his/her absence) will report the incident to the appropriate authorities no later than the next working day. 16 DISCIPLINE Corrective Counseling Your activities at the FKSPCA are guided by the principles of continuous improvement, quality service delivery, and by the expectations and standards for performance and workplace conduct established by the FKSPCA. These principles, expectations, and standards are communicated and explained to you throughout the course of your employment with us and within this Handbook. However, there may be times when your job performance and/or conduct fall short of these expectations. To address these circumstances in a positive and professional fashion, the FKSPCA has established a procedure known as Corrective Counseling. This procedure has been designed to assist you in bringing your performance, attendance, punctuality, and/or conduct up to acceptable standards. The Corrective Counseling procedure will be followed except in the following circumstances: > When the FKSPCA is of the opinion that remedial efforts are unlikely to be successful because of demonstrated, extended past difficulties; > When you have engaged in misconduct that falls so far below the expectations of the FKSPCA that your employment cannot be continued. In the absence of these circumstances, the following steps will be utilized, the goal of which is to provide you guidance in improving substandard job performance and/or unacceptable conduct in order to preserve your employment with the FKSPCA. Generally speaking, the process is as follows: STEP ONE: Informal Conference. This is a verbal discussion between the supervisor and the employee held in private about a performance and/or conduct problem. Its purpose is to correct a performance and/or conduct problem by bringing it to the employee's attention and outlining the steps that must be taken to correct the concern. A memorandum documenting the Informal Conference may be placed in your personnel file. STEP TWO: Verbal Warning. This is another verbal discussion between the supervisor and employee held in private that notes the lack of significant improvement in performance and/or conduct of the employee since the previous informal conference. Documentation of the verbal warning will be signed by the supervisor and the employee and kept in the personnel file. The employee must sign the acknowledgement of the verbal warning, but not necessarily his/her agreement with it. If an employee refuses to sign, the supervisor should have a witness sign that a copy of the verbal warning was given to the employee, in the employee's presence. The memorandum documenting the verbal warning should indicate the date, the performance and/or conduct problem, indication of necessary improvement, and information concerning further disciplinary action that could result from failure to show improvement. 17 Corrective Counseling (continued) STEP THREE: Final Conference. A final conference is a formal conversation between a supervisor and an employee about a disciplinary or performance problem. It is used after an informal conference and verbal warning are given and no change in performance has resulted. The conversation is documented by the supervisor and placed in the employee's personnel file. The staff member must sign the receipt of the written warning from the final conference but not necessarily his/her agreement with it. If an employee refuses to sign, the supervisor should have a witness sign that a copy of the written warning was given to the employee, in the employee's presence. The memorandum documenting the final conference should indicate the date, the performance and/or conduct problem, indication of necessary improvement, and information concerning further disciplinary action that could result from failure to show improvement. Because unsatisfactory job performance and unacceptable conduct have different levels 'g of seriousness, a supervisor may decide that a level of counseling, different from that which normally would apply under the steps described above, would be more appropriate. Circumstances that may impact on such a decision include, but are not limited to: > The severity of and the circumstances under which substandard performance/conduct occurred; > The quality of the employee's overall job performance; > The employee's demonstrated willingness to make improvements in behavior/conduct as needed. If the employee's job performance/conduct reach a satisfactory level, he/she will be returned to a status of good standing. However, if the performance should again begin to deteriorate, Corrective Counseling will commence at a step appropriate to the circumstances. If substandard performance/conduct continues following the Final Conference, employment with the FKSPCA normally will be terminated. Dismissal occurs when other disciplinary action has failed to achieve improvement or when the employee commits a serious offense. Prior to dismissal, the Director should assure that the employee has been properly counseled in writing concerning any deficiencies in performance or conduct, been given sufficient time to correct these deficiencies, and informed that failure to correct them may result in termination. Immediate Discharge from Employment Some offenses warrant immediate dismissal. Examples of actions or behaviors that may be cause for immediate discharge from our employ include, but are not limited to, the following: > Animal cruelty, abuse or neglect; careless or reckless treatment or endangerment of animals; > Any willful or material violation of the FKSPCA's Equal Employment Opportunity or Confidentiality policies; 18 IMMEDIATE DISCHARGE FROM EMPLOYEMENT (continued) > Verbally or physically harassing, intimidating, or threatening a co-worker, supervisor, volunteer or visitor to the FKSPCA; > Theft or dishonesty including misappropriation of any funds, supplies, materials or property; > Substance abuse, including alcohol, illegal or non -prescribed drugs; > Use of intoxicants while at work or prior to arrival at work; > Willful falsification of any pay, time, business, expense, or employment record; > Sabotaging or willfully damaging equipment or property of the FKSPCA; ` > Insubordination, which is defined as your refusal to obey a supervisor's reasonable instructions or your display of willful disobedience when directed to perform work unless the assignment would legitimately endanger your safety; > Possession of a firearm or other deadly weapon on FKSPCA premises or while on duty, including the conversion or threatened conversion into a weapon of any tool or other object common to the workplace; > Absence from work for three (3) consecutively -scheduled work days without notice to the Director; excessive tardiness or absence; > Gambling, playing numbers, or loan sharking while on FKSPCA premises or on duty (including breaks); > Unethical or illegal conduct in the course of your employment; > Reckless disregard for or willful violation of any safety or security rule where such disregard or violation endangers the safety of any person or the property of the FKSPCA, any co-worker, colleague, volunteer, or visitor; > Participation in a fight on FKSPCA premises while on duty, (including breaks) except as reasonably necessary in self-defense under circumstances in which you are unable to withdraw safely; > Abusive language or treatment of the public or other employees; > Making false statements or reports in conjunction with employment; 19 IMMEDIATE DISCHARGE FROM EMPLOYMENT (continued) > The possession, use, sale, or distribution on FKSPCA premises or while on duty (including breaks) of alcoholic beverages or illegal drugs; also, reporting to work after having ingested alcohol or illegal drugs or illegally possessed drugs, in a condition that adversely affects the employee's ability to safely and effectively perform his or her job functions, or which would imperil the safety of others; > Falsifying or altering company records; > Walking off the job without supervisory permission; > Sleeping on the job; > Working for another employer while on leave of absence without written consent of the FKSPCA; > Gross neglect of duties or job responsibilities; > Other serious misconduct, including reporting the time worked by another employee or giving a false excuse for absence. EMPLOYMENT STATUS Staff categories as established by the FKSPCA are: > Full Time: An individual employed to work a full basic work week of 40 hours, of unlimited employment duration. > Part Time: An individual who works less than 40 hours a week, of unlimited employment duration. > Temporary: An individual employed for a specified, limited period of time, not to exceed one year, either on a full-time or part-time basis. > Probationary Period: Exempt (salaried) and non-exempt (hourly) employees will be considered probationary period employees during their first ninety (90) days of employment. After satisfactory completion of probation, full-time employees will be eligible for company paid employee health insurance. EXEMPT AND NON-EXEMPT EMPLOYEES Upon hire, your employment will be assigned a specific classification based upon your job title, job description, and the nature of your duties. Employee classifications are determined by the Fair Labor Standards Act. They are "exempt" and "non-exempt." 20 EXEMPT AND NON-EXEMPT EMPLOYEES (continued) > "Exempt" employees include those who are not subject to the overtime provisions defined by the FLSA. Exempt employees are salaried. These positions are of an executive, professional, or administrative nature. > "Non-exempt" employees are hourly wage earners and must comply with the overtime pay provisions of the FLSA, regardless of individual titles or duties. Non-exempt staff members must be paid overtime for hours worked in excess of a 40-hour week. Employees are required to record accurately their work schedules including annual leave (vacation), holidays, sick days, personal days, etc. If you are an hourly/non-exempt employee, ' you may not sign in more than six (6) minutes before your scheduled starting time; you must sign in and out for your shift; and in and out for your lunch period. You must sign out promptly when your work assignment is completed. At the end of the week, both you and your supervisor will sign your time record. Please review the section on Compensatory Time and Overtime. Under no circumstances may any employee record the time worked by another employee. Employees who violate this rule will be subject to immediate discharge from the FKSPCA. EXIT INTERVIEW The FKSPCA has a considerable investment in its employees. Therefore, it is of interest to the organization to evaluate the circumstances surrounding the separation of an employee. Exploring an employee's reasons for resigning enables the organization to better evaluate whether the work environment is conducive to employee satisfaction or whether changes can or should be made. 3 When possible, exit interviews will be conducted by the Director or the Board of Directors in a private area during the employee's regular work hours on the last date of employment. Information shared by the employee should be maintained by the FKSPCA but not included in the personnel file. The employee has the option of requesting or declining to discuss the reasons for the separation. FKSPCA PROPERTY Employees will not directly or indirectly use or allow the use of property, equipment or supplies belonging to the nonprofit for any purpose other than nonprofit business, unless special permission is obtained from the Director or the Board of Directors. Furthermore, no employees shall willfully alter, mutilate, abuse, or waste any property, equipment or supplies belonging to the FKSPCA or located on FKSPCA property. The improper, careless, negligent, destructive or unsafe use or operation of equipment or vehicles can result in disciplinary action, up to and including termination. 21 FKSPCA Property (continued) If, in the course of normal business use, a staff member notices that any equipment, machines, tools, or vehicles appear to be damaged, defective or in need of repair, he or she should notify the appropriate supervisor as soon as possible. The FKSPCA communication system, photocopy and fax machines, office supplies, and all other equipment and materials that are the property of the FKSPCA are intended for use only in connection with the business needs of the organization. Use of these resources for personal reasons is considered to be an act of dishonesty and will result in corrective counseling, up to and including discharge from our employ. HIRING PROCESS All applicants interested in employment with the FKSPCA must personally fill out an Application for Employment. Personal interviews are scheduled with each appropriate candidate, based on the needs of the position and the organization in conjunction with an evaluation of the applicant's employment qualifications and history. Professional and personal references must be checked for each applicant finalist. Following a conditional offer of employment, and before final agreement is reached on employment, the final applicant must personally: > When deemed necessary based on the responsibilities and requirements of the position, successfully pass a criminal background and/or credit check. > Read and sign the job description for the position in question. IMMIGRATION REFORM AND CONTROL ACT OF 1986 The Immigration Reform and Control Act of 1986 requires that this organization ensure that staff members are authorized for employment in the United States. Therefore, only individuals lawfully authorized for employment in the U.S. will be employed. In connection with the Immigration Reform and Control Act of 1986, the FKSPCA must collect certain information on INS Form 1-9 and review certain documentation concerning the employment authorization of individuals hired after November 6,1986. This information and documentation will be used only for compliance with the Immigration Reform and Control Act of 1986 and not for any unlawful purpose. If your employment authorization changes or terminates after the start date of your employment, please inform the Director immediately. 22 JOB DESCRIPTIONS Written job descriptions will be maintained for all positions, both paid and volunteer. In the event new paid positions are created through expansion or reorganization, written job descriptions will be prepared and then approved by the Director and or Board of Directors prior to filling the position. A job description must contain the following elements: title, immediate supervisor, summary of job duties, performance requirements, definition of the essential functions, qualifications (education, experience, etc.), employee signature, signature of the Director or Board President for paid employees and signature of Manager, Volunteer Services for volunteer staff members, and date. Signed job descriptions are placed in the personnel file, and a copy is given to the staff member or volunteer for his or her records. Job descriptions are as detailed and explicit as possible. However, staff members may be required to perform related duties not specified in the job description. In the event new major responsibilities or other significant changes occur, the job description will be rewritten to reflect these changes. LICENSES. CERTIFICATIONS, AND PROFESSIONAL ASSOCIATIONS Employees whose jobs require professional license or certification must present documentation of their license or certification prior to employment. Employees pay the cost of obtaining their license or certification, or maintaining it in a current status, unless there is a signed agreement otherwise, signed by the Director or Board President. Copies of the license or certification, plus copies of all renewal or changes, must be provided by the employee for inclusion in his or her personnel file. Employees must notify their supervisors before the next scheduled workday of any change in the status of their license or certification. Employees pay the cost of obtaining or retaining their membership in professional associations, unless there is a signed agreement otherwise by the Director or Board President. MEDIA RELATIONS POLICY The FKSPCA strives for an open, honest and proactive relationship with members of the print and broadcast news media. To that end, the FKSPCA will: > Always provide the media with truthful, accurate information; > Never knowingly release to the media information that is inaccurate or untrue; > Cooperate fully with the media; 23 MEDIA RELATIONS POLICY (continued) > Work toward fostering a positive working relationship with all media representatives; > View the media as a customer; > Respect media deadlines, and; > Respond to all media inquiries promptly and thoroughly. Designated Spokespersons The FKSPCA has designated the following spokespersons to interact with the media: > The Shelter Director (305-294-4857) Cell (305-304-5963) > The Board President (305-294-4857) Cell (305-304-8905) Response Process > No other FKSPCA employee or volunteer is permitted to grant interviews with or provide information to the media regarding FKSPCA-related business without the expressed permission of the Director or Board President. > FKSPCA employees or volunteers who are contacted by the media for FKSPCA- related information should respond they are unable to comment and immediately forward the request to one of the designated company spokespersons. > FKSPCA employees or volunteers who are aware of media interest (print or broadcast) in a topic, or if a camera crew comes on FKSPCA property, one of the above spokespersons should immediately be contacted. > If a customer complaint (either written or verbal) is received stating that they will be contacting the local media, one of the above spokespersons should be contacted. It is important to remember that even if employees or volunteers are asked to comment or give a personal opinion about a community situation that impacts the FKSPCA's mission, programs, services, or philosophy, they should refrain from doing so and should contact one of the above spokespersons immediately. (A response to a media question from an FKSPCA _ employee or volunteer communicates a message that not only represents a personal opinion, but can also be misinterpreted to represent the FKSPCA's position as well.) If staff and/or volunteers share policy/procedure information with friends and/or family members, and this information is then shared by them with the print or broadcast media, without the expressed permission of the Director or Board President, the FKSPCA will then hold the staff member or volunteer accountable for this action. 24 Errors in Fact In the event that material facts are reported incorrectly due to an error on the part of the FKSPCA, the FKSPCA will (1) acknowledge the error and apologize; and (2) take necessary steps to correct the misinformation so that it can be reported accurately. If material facts are reported incorrectly due to an error on the part of the media, the FKSPCA will analyze the error to determine whether the error detracts significantly from the message. If such is not the case, the FKSPCA will take no further action. If the FKSPCA determines that the error results in significant distortion of facts, or causes the FKSPCA to be viewed unjustly and/or negatively, the FKSPCA will contact the reporting media as follows: (1) the reporter, (2) the editor, (3) the publisher/general manager and request that corrective measures be taken. The final determination to contact media in response to an error either on the part of the media or the FKSPCA is the responsibility of the Director (or in his/her absence, the Board President). Press Releases/Breaking News The FKSPCA will write and issue press releases by mail, email and/or FAX in accordance with the Media Relations Plan. All press releases will be approved prior to distribution by the Board President. The Vice President may approve press releases in the absence of the Board President in consultation with other officers of the Board and the Director shall be made aware of any releases. In the event of breaking news, the FKSPCA will alert the media by FAX or telephone. If breaking news of great significance develops, the Director or the Board President will call a press conference. Protected/Proprietary Information ` All legal and personnel issues are considered protected/proprietary information. FKSPCA staff and volunteers will not comment to the media on such issues. FKSPCA designated staff and volunteers will not disclose the amount of financial donations or the value of in -kind donations from individuals and businesses, or the amount of willed donations or bequests, unless granted permission by the donor or the donor's designee. In order to preserve the dignity of the animals, the FKSPCA does not permit media or public viewing of the euthanasia of any animal, nor the viewing of euthanized animals. In order to preserve the safety of animals housed at the FKSPCA as a result of cruelty investigations, no pictures may be taken once the animals have been safely housed within the shelter. If staff and/or volunteers share protected/proprietary information with friends and/or family members, and this information is then shared by them with the print or broadcast media, without the expressed permission of the Director, the FKSPCA will then hold the staff member or volunteer accountable for this action. 25 PARKING Employees should make every effort to park in spaces farthest from the shelter entrance so visitors and customers can have convenient parking. After unloading an official animal control vehicle, the vehicle should be parked in the side parking lot by Mosquito Control or near the Golf Course. PERFORMANCE Performance Philosophy Underlying our approach to employee relations is our belief that each person must be treated as an individual who deserves the full respect of our organization and of his/her fellow employees. Our emphasis is on teamwork and on the concept that all employees of the FKSPCA share the responsibility for the effectiveness of our efforts and for contributing to and sharing in the benefits of a mature and successful work environment. Performance Appraisal Process During your first year of employment, you will receive a formal evaluation of your job performance on or about the first scheduled work day of the month following the month in which you have completed the Probationary Period. Thereafter, you will receive annually a formal evaluation of your job performance. Your evaluation will be prepared by the Director and will address such job -related factors as your demonstrated contributions toward the achievement of the FKSPCA's mission and goals, your ability to satisfy successfully the needs and expectations of the organization's constituencies, the level of your demonstrated technical competence and efficiency, your ability to support your department in meeting its goals, and your record of attendance and punctuality. Your strengths, as well as areas that need improvement, will be noted, and suggestions will be made to assist you in developing your full potential. Standardized forms will be used to record all performance appraisals. These records will ` be used to help determine salary reviews, advancements, transfers, layoffs and other personnel actions that are based on merit. Employees are encouraged to do their own informal assessment of their performance/conduct in preparation for the review by the Director. All employees must be given the opportunity to review their performance reviews. Employees must sign and date their appraisal after all the comments have been noted and discussed. 26 Performance Appraisal Process (continued) Performance appraisals become a permanent part of the personnel file. This information will be held in strict confidentiality and may be released to a third -party only with the prior written approval of the employee. Based on the results of your annual evaluation, you may be recommended for an adjustment in your pay rate. Factors that impact such recommendations include the quality of your overall record of performance and the financial condition of the FKSPCA. PERSONAL PETS Due to the mass pooling of animals with unknown medical backgrounds and our operations as an Animal Control facility we discourage bringing personal pets into work with you for their protection. Should the need arise that you must bring your pet in keep in mind the need for safety of both your pet and visitors to the shelter. All pets must be properly restrained at all times. No pets are permitted loose in the front reception area as the door may open and the public can enter unannounced. Pets are allowed behind the desks when a barrier is in place to prevent direct contact with visitors and other animals. All staff must adhere to Local, State and Federal laws with regard to personal pets. Violations of Local State or Federal Laws brought to the attention of the FKSPCA on behalf of a staff member or volunteer will be addressed by the Director or Board of Directors and corrective measures will be taken to bring individuals into compliance with such Laws. All staff owned, companion animals, must be spayed or neutered and current on basic vaccinations. It is important all staff members paid or volunteer keep in mind they represent an organization that by its mission and contract is empowered and responsible for upholding Local,l State and Federal Laws. PROFESSIONAL ATTITUDES, PERSONAL APPEARANCE AND WORK AREAS As an employee of the FKSPCA, you are expected to complete your assignments efficiently, accurately, and in a manner which displays concern for the interests of our customers and clients. Since these qualities are expressed most notably by one's conduct toward others, each of us is expected to work together with others in a courteous, attentive, and professional manner. Your personal appearance expresses your professionalism in an unspoken manner; therefore, you are responsible for maintaining the highest standards of personal grooming. Without exception, your footwear and clothing should be appropriate to your work assignment, should fit properly, and must be clean and well maintained. Personal hygiene, including clean hair, is expected to be of the highest standard of professionalism. \ Code of dress for shelter employees is a clean work shirt, well kept (not torn or ragged) jeans, slacks, skirts or shorts (no short shorts). Office employees are expected to wear normal business attire; business casual is acceptable or staff shirts. Closed shoes will be worn at all times. 27 PROFESSIONAL ATTITUDES, PERSONAL APPEARANCE AND WORK AREAS (cont'd) In the event your choice of attire is inappropriate or your grooming falls short of our standards, you will be so advised by your immediate supervisor. Any employee found not in compliance with these standards will not be allowed to begin work until their appearance is corrected. Time taken to correct appearance is unpaid. Every employee will be provided a locker. Personal items are to be kept in the locker so work areas are neat and free of clutter You may wish to keep an extra set of clothes in your locker so that you can change if your clothes before wet or dirty. Every employee is responsible for the clean and neat maintenance of all work areas at all times. This includes common work areas. Each employee is responsible for cleaning up after themselves in the break room, including any dishes, utensils or appliances they have soiled. Failure to do this will result in temporary loss of privileges, and if this becomes a repeated ` problem, disciplinary action will be taken. PROMOTIONS. TRANSFERS. VACANCIES AND DEMOTIONS Positions may be filled through an employee transfer, employee promotion, or through external recruiting. To request consideration for a lateral move or promotion, you must have been employed in your present position for six months and must be in good standing in order to apply for a promotion or transfer. Requirements may include: > Your notification of your immediate supervisor of your interest in the position; > Your ability to meet all the demands of the position; > Your successful completion of the required professional or technical training which is essential to the appropriate performance of the tasks and responsibilities demanded by the vacant position; > Your demonstrated cooperation with supervisors, co-workers, and colleagues; > Your past record of attendance and punctuality in reporting for work; > Your demonstrated attitude toward and ability to support the mission and goals of the FKSPCA; > An incident -free criminal background check. 28 PROMOTIONS. TRANSFERS. VACANCIES AND DEMOTIONS (continued) A re-evaluation period of ninety (90) days will begin on the date on which you assume your new job. This period provides you an opportunity to receive special training to become 1 familiar with your new duties and responsibilities. In addition, the FKSPCA has an opportunity to review your ability to meet the challenges of your new responsibilities and your ability to acquire and to demonstrate the new skills required for your new position. Your performance during the evaluation period will be formally reviewed at the conclusion of the ninety days. Employees who 3 fail to satisfactorily complete this evaluation period may be reassigned, if possible, to a position equal to the one held prior to the promotion or transfer. If such reassignment is not possible, i employees may be terminated. In the event you are promoted to a more responsible position, any changes in compensation connected with the promotion will become effective with the pay period immediately following the successful completion of the ninety (90) day re-evaluation period. A demotion may occur any time that a staff member fails to satisfactorily meet performance standards established for his or her current position. Before demoting an employee, he or she must be informed of specific performance problems through counseling and a formal performance appraisal and be given reasonable time to improve his or her performance. Demotions may include a reduction in pay. Demotions and/or transfers will not be used for disciplinary purposes. However, demotions and/or transfers may be appropriate if the new position fits the employee's capabilities and the organization's mission and goals. RE-EMPLOYMENT If you have resigned voluntarily from the employ of the FKSPCA, you may be considered for reemployment subject to documented evaluations of your job performance, past records of attendance and punctuality, and other job -related criteria. If your separation from our employ is due to discharge, job abandonment, or your failure to return from an approved extended leave of absence, you will not be considered for reemployment. Former employees whose reemployment date occurs thirty-one (31) or more days following separation will begin employment as new employees. Your eligibility for all benefits will be determined in the same manner as it would be for a new employee who has had no previous period of employment with the FKSPCA. 29 RESIGNATION PROCESS Because employment with the FKSPCA is "at will," you have the right to end your employment voluntarily at any time and for any reason -- or for no reason at all. However, if you are considering resigning, we encourage you to discuss the matter with the Director. -� Regardless of whether you share your plans with us, it is imperative that you give the FKSPCA proper notice of your intent to resign your position. Proper notice is defined as written notification of your intention to separate from our employ which is addressed to the Director and presented: > At least thirty (30) calendar days prior to the last day on which you will be actively at work if your position has been classified as exempt; and > At least fourteen (14) calendar days prior to the last day on which you will be actively at work if your position has been classified as nonexempt. With the exception of observed holidays, you are expected to be present as scheduled JI for each workday during your notice period. You may not use annual leave days during your last two weeks of employment. Failure to provide proper notice, as listed above, may result in the loss of accrued, unused annual leave. The following items are to be returned to/signed off by the Supervisor; when this person is not available, then to the Director: > Equipment including cell phones; > Keys; > Credit cards; > Uniforms, including golf shirts, tee-shirts, tank tops and sweatshirts; > Employees' Handbook; > Any FKSPCA related documents, lists, etc.; > Future contact information; > Verification of final pay and reimbursements. > The employee should meet with the Director or designee to discuss COBRA Information. 30 SHELTER HOURS Because the FKSPCA is required to care for animals 365 days a year including weekends and holidays, hours and days of employment are subject to schedule changes arranged by the Director and the Board of Directors, in consultation with your supervisor. Current Shelter Hours : Monday through Friday: Open 10:00 am — Close 6:00 pm Saturday Open 10:00 am — Close 2:00 pm Sunday / Holidays Closed SUSPENSION The Director may suspend an employee without pay for disciplinary reasons. An employee who is suspended will be given written notice of the reasons for the action, and a copy will be made part of the employee's personnel record. Employees can be suspended for incidents that merit termination if the employee's participation is suspected, but unclear. Under these circumstances, the Director can suspend the employee with or without pay while the investigation is conducted. The supervisor will meet formally with the suspended employee upon his/her return to work, and define clearly and specifically the improvements in job -related behaviors required as a condition of the employee's continued employment. This meeting will be documented and records of it submitted to the Director. A copy of all suspension records will be added to the employee's personnel file. TRAINING Animal Control Officer School You may be required to successfully complete Animal Control Officer School as a condition of your employment. Upon completion of ACOS, you will incur an employment obligation of one year following graduation. If you resign or are terminated prior to completion of the year, the full cost of your tuition and your travel expenses will be deducted from your pay. If you attend ACOS and fail to satisfactorily complete the course, the full cost of your tuition and your travel expenses will be deducted from your pay. Euthanasia Certification You may be required to become certified by a veterinarian to perform euthanasia as a condition of your employment. Failure to complete your certification in the time specified by the Director may result in your termination. 31 TRAVEL From time to time, employees of the FKSPCA will be required to travel on official business. In order to contain the cost of travel and lodging, all staff members will meet the -A following requirements: > Report all expenses such as meals, lodging, tips, and travel to and from the destination on an Expense Report Form. Mileage in personal vehicles will be reimbursed to the vehicle driver at a rate of $.31 per mile. Insurance for travel in personal vehicles is covered by the employee's insurance and not by that of the FKSPCA. > All receipts must be turned in with the Expense Report Form or the employee may not be reimbursed for the expenses. Receipts must be dated originals. > Expense Reports must be filed at least every month, or the employee may not be reimbursed for the expenses. > The Expense Report is to be signed by the person who incurred the expense and must be approved and signed the Director. > The FKSPCA will not reimburse employees for their commuting expenses between home and the normal work site. > Business meals will be reimbursed only when they are in conjunction with business or professional meetings. Tips for meals should not exceed 15% of the cost of the meals. Employees will not be reimbursed for alcoholic beverages. The Director will be responsible for determining the reasonableness of the amount spent on meals. > For out of town travel, employees are required to use the most practical, direct and V economical accommodations and method of travel. All travel arrangements must receive the approval of the Director or Board President. All Expense Reports must be filed and signed within five working days following the end of the approved trip. > Actual costs of necessary business telephone calls are allowable. Business telephone calls should be itemized by business purpose. Employees will be reimbursed for one personal call per day (actual/reasonable expense) while away from home on FKSPCA business. Non -allowable expenses include those that may be incurred while on FKSPCA business but are non -reimbursable because they are of a purely personal nature, or not in accordance with FKSPCA policy. Examples of non -allowable expenses are: > Expenses incurred in regular travel between home and the FKSPCA; > Haircuts, apparel, toiletries, briefcases, reading material, etc. > Laundry, dry cleaning and/or pressing expenses when the trip is less than seven (7) days; > Personal entertainment, e.g., movies, sporting events, etc.; 32 TRAVEL (continued) 1 > Personal travel insurance premiums; > Additional expenses incurred when an employee combines personal travel with business travel; > Additional insurance on rental cars; > Unexplained or non -documented expenses, e.g., miscellaneous, other, etc.; > Expenses incurred by a spouse/significant other accompanying an employee on a business trip; > Fines for traffic violations; > Most expenses of a domestic nature for family, child, pet, home or property while on trip; > Cost of non -business related telephone charges; > Personal phone calls exceeding one per day (within reason); > Personal credit card membership fees. - VEHICLE USAGE Prior to receiving clearance to operate an FKSPCA vehicle, the following information must be placed in your personnel file: > Driver's license number and expiration date: > A record check with the Bureau of Motor Vehicles and proof of absence of more than two moving violations for a three year period. All information will be kept confidential. It is the employee's responsibility to keep this information up-to-date, including reporting to the Executive Director any moving violations or changes in driving status within five days of the violation or change. Failure to do this can result in disciplinary action up to and including termination. No FKSPCA vehicles may be taken home or used for personal transport without prior approval from the Director or the Board of Directors. Non -employees are not permitted to ride in any shelter vehicle without prior approval from the Director or the Board of Directors. Safe driving practices, speed limits, and other driving laws must be observed at all times. The FKSPCA is not responsible for fines incurred by employees while driving an FKSPCA vehicle or personal vehicle while on nonprofit business. Employees are responsible for reporting 33 any accidents, no matter how minor, to the police before leaving the scene of an accident and as soon as possible to the Director. VEHICLE USAGE (continued) _ Persons authorized to do business for the FKSPCA and attend meetings in other places are expected to use FKSPCA vehicles. If there is no FKSPCA vehicle available, personal vehicles may be used for FKSPCA business. Mileage for staff travel on FKSPCA business will be reimbursed to the vehicle driver at a rate of $.31 per mile. Please see the section of filing ` Expense Reports. Insurance for travel in personal vehicles is covered by the employee's insurance and not by that of the FKSPCA. If an employee accumulates more than two moving violations in any vehicle — personal, - County or FKSPCA -- it will be up to the insurance carrier to decide if he or she will lose driving privileges on FKSPCA business. Any staff member committing a moving violation in an FKSPCA vehicle or personal vehicle on nonprofit business may also be subject to disciplinary action. Some job classifications require an employee to drive. Depending on the severity of the circumstances of the violation, dismissal from positions may occur if an employee receives one moving violation in any vehicle. VOLUNTEERS It is the policy of the FKSPCA to provide opportunities for volunteers and students so they can gain practical and professional experience, or so they may simply have an outlet for helping the animals we shelter. To be accepted as volunteers, candidates must complete a Volunteer Application form, be interviewed by the Volunteer Coordinator and complete an orientation to the FKSPCA. If l appropriate placements can be made, volunteers and students will be assigned to work under a supervisor who will see that they adhere to a work schedule and observe the same rules and code of conduct as all regular employees of the FKSPCA. Employees who wish to be involved with FKSPCA activities during non -working hours must be registered volunteers. Employees can become volunteers by completing the same process as listed above. Nonexempt (hourly) employees may not volunteer for activities that are normally part of their job because of possible violation of Fair Labor Standards Act regulations. When an employee who volunteers at the FKSPCA ends employment with this organization, his or her volunteer status is terminated. The former employee must apply for a status change if he or she wishes to continue to volunteer. The status change will be processed contingent upon a positive recommendation from the former employee's supervisor, the Director or the Board of Directors. All volunteer and students serve at the discretion of the Director or Board of Directors who can terminate their relationship at any time for any reason. 34 SECTION 3: PAYROLL PROCEDURES AND PROVISIONS AUTHORIZED TIME OFF WITHOUT PAY The Director may grant time off without pay for special situations, schedule and workload permitting. Employees on authorized time off without pay must pay any health benefits during the time they are not being paid if more than seven days. CIVIL DUTY Employees who are called for Jury Duty are compensated at their base rate of pay for regularly scheduled work days lost (non -overtime pay only) upon endorsement to the FKSPCA of jury pay received. You must report your receipt of notice to appear for jury duty immediately to your the Director. You must also provide the official summons issued by the Clerk of the Court. While the FKSPCA encourages you to respond to your responsibilities to serve as a juror, the FKSPCA may, nevertheless, request that you be excused from jury duty or to be assigned to another time if your services are considered essential to the FKSPCA at the time you are scheduled for jury service. While on jury duty, you should report for work whenever the service schedule permits. Employees should submit a written request for the time required for jury duty. Employees subpoenaed in the line of duty to represent the FKSPCA shall receive their regular salaries, and travel expenses, if appropriate. Any fees received by the court will be turned over to the FKSPCA. Health insurance will remain in effect in the course of civil duty. COMPENSATORY TIME Compensatory time may not be requested in lieu of overtime pay. However, the Board of Directors may grant compensatory time to the Director at their discretion for additional hours worked. Compensatory time is not granted for work during staff trips for continuing education away from the FKSPCA. 35 I I DIRECT DEPOSIT OF PAYCHECKS The FKSPCA requires direct deposit for your payroll checks. You must have your net pay deposited directly to a checking or savings account with the bank of your choice. Employees must provide written authorization to the FKSPCA along with a voided personal check to verify the account number. Employees who use direct deposit will receive an itemized statement of wages on paydays in lieu of a paycheck. Additional information on this service is available to you through the Director, Office Manager or Treasurer of the Board. EMERGENCY ON -CALL Certain employees will be designated to be on -call for after-hours emergencies 6� involving animals. These emergencies will be limited to sick or injured animals, vicious or dangerous animals where the police are on scene asking for assistance, situations where public safety personnel need assistance in containing or controlling an animal, and animal bite cases where the animal is present and represents a threat. Initial animal bite reports = may be taken over the telephone and follow-up quarantine checks conducted on the following routine working day when the on -call person feels this is appropriate. On -call employees will be paid overtime at the rate of one and one-half their hourly pay rate from the time of departure from their residence to their return home. For statistical purposes, a Service Call Report will be written up on each on -call emergency, indicating the times. On -call time should be recorded on the employee's timecard and initialed by the Director. Salaried employees earning on -call overtime shall submit a Jj timecard for such pay. FINAL PAY The FKSPCA will pay to the terminating employee the amount of earned wages due him/her on the payday following the pay period in which the last day was worked and after the FKSPCA has receipt of all FKSPCA property issued to that employee. Pay for any unused i annual leave up to one year's accumulation will be included in the final salary payment which will be sent to the employee within thirty (30) days following the last day of actual work. A terminating employee is not entitled to any unused, accrued sick leave or any unused personal leave. Employees who give less than the notice required for their exempt or non-exempt status shall forfeit their unused, accrued annual leave. Employees who leave before completing one year of employment are not entitled to reimbursement for any unused, accrued annual leave. The FKSPCA may, at its discretion, waive your notice period. 36 MILITARY DUTY In the event of a general call-up, employees who return from military service will be re- employed in accordance with the laws that are in effect and apply to their particular situation, without loss of seniority. Employees who are members of the Reserves or the National Guard, and are required to take two weeks annual military training, will be given the necessary time off to fulfill this annual military obligation. This will not be considered annual leave time. If the military pay for the period is less than employee's average earnings for a like period, compensation will be for the difference in earnings for the period. Employees must provide the Director with copies of the compensation received for military pay during this period. All health insurance and other benefit plans will remain in effect in the course of military duty. Annual leave days do not accrue while an employee is on military leave. Employees will not be paid for holidays. OVERTIME Nonexempt hourly employees, who work overtime, with the supervisor's approval, will be ` paid overtime. However, no employee will work overtime in any workday or week without the express prior approval of the department supervisor and the Director. The Director, the Board of Directors, or the appropriate supervisor must initial all overtime on the employee's time card. Nonexempt employees who actually work more than forty (40) hours in a work week will be paid at one -and -one-half (1 1/2) times their base hourly rate for all hours worked beyond forty (40). In calculating overtime payments, observed holidays and paid scheduled annual leave days - will NOT be considered as time actually worked. The overtime record is reviewed carefully on a routine basis. If the record of overtime does not meet FKSPCA standards, you will be counseled. Continued deviation from the overtime policy may result in disciplinary action, up to and including discharge. Special Events Overtime pay may be authorized for special events designated by the Director in conjunction with the Board of Directors of the FKSPCA. Attendance must be approved in advance and in writing. Training and Educational Functions When an employee is required to attend an educational seminar, conference or other authorized event and expenses are paid by the FKSPCA, you will receive your regular pay during your absence plus travel, meal, lodging and tuition expenses. No overtime pay is authorized during such absences and pay will be limited to a maximum of 40 hours per week. 37 PAY PERIOD, PAYROLL PROCEDURES AND PAYROLL DEDUCTIONS The FKSPCA is on a biweekly pay period that begins at 12:01 a.m. on Monday and continues through the next fourteen (14) days, ending on Sunday at 12:00 midnight. Paychecks are distributed on the afternoon of the Friday, after 2:00 p.m., following the close of the pay period. You will receive your personal statement of earnings and deductions with each payroll check. This statement describes all deductions made during the pay period including mandatory deductions and any voluntary deductions authorized by you. = Mandatory deductions are Social Security and Federal Taxes. An employee's paycheck may be garnished for alimony, child support, delinquent loans, or for some other reason by court order. All mandatory deductions are made without written authorization of the staff member. Authorization for these deductions will remain in the personnel file. Voluntary deductions are made only with the written authorization of the employee. Voluntary deductions include health and dental insurance for those not covered by the FKSPCA, ^- etc. If a payday falls on a holiday, paychecks will be distributed the day before the regular payday when possible. No one else will be given the paycheck of an employee unless authorized to do so in writing by the employee. The authorized individual will be asked to show identification and to sign for the check. Your pay is your personal business, and only those in administration with a "need -to - know" have knowledge of your pay level. PAY RATES Employees who successfully complete the probationary period will receive a pay increase commensurate with their entry position. Employees will be considered for a pay increase on their yearly employment anniversary date. Other pay changes may be made based on change in duties and responsibility. Bonuses may be paid at the discretion of the Board of Directors. PAYROLL AND PERSONNEL INFORMATION Personnel and payroll information is considered confidential information. The FKSPCA will only disclose such information to those who have a need to know such information, as required by law or in response to requests from governmental authorities. With regard to requests for information from prospective employers or creditors, it is our general policy to provide only dates of employment and positions held. Any requests for salary 38 or payroll information must be authorized in writing by the employee. Requests for information are to be handled by the Director or a member of the Board of Directors only. PAYROLL AND PERSONNEL INFORMATION (continued) Upon request, you may inspect certain contents in your Personnel Record. If you wish to make such an inspection, you must make a written request addressed to the Director. At that time, you will be advised of the procedure and conditions of record inspections. RAISES All salaries are gross salaries and are subject to mandatory and voluntary deductions. > Salary increases are based on merit and performance as indicated in the written evaluation. The fulfillment of a certain period of time in a position does not, in itself justify a salary increase, > Salary increases depend on the ability of the FKSPCA to meet its budget. > Cost of living adjustments may be made at the discretion of the Director, following approval of the Board of Directors. Such adjustments depend on the overall financial status of the FKSPCA and are neither automatic nor granted on any regular basis. > The provisions of this section do not apply to temporary employees. The Board of Directors in consultation with the Director determine the salaries of such employees. SALARY RANGES Establishment of new salary ranges for job titles as well as subsequent changes are the responsibility of the Board of Directors in consultation with the Director. Salaries for each job title are commensurate with the nature of the position, taking into consideration the following: > The diversity and complexity of duties; > The amount of responsibility and judgment exercised; > The location of the position within the organizational chart; > The qualifications required. 39 SALARY RANGES (continued) Total compensation to employees includes salaries and fringe benefits and shall also be based on the following: > Prevailing rates for similar work in other nonprofit and commercial organizations; > National as well as local salary patterns; > Applicable legal requirements; > Standards established by professional organizations; > As outlined per written agreements. Each employee's salary is reviewed annually. These reviews take into account the employee's performance, community conditions, comparisons between similar types of positions, and the organization's financial position. TIMECARDS You are responsible for accurately recording each day on provided timecards including the date, time of arrival at work, lunch break and time of departure from work. Overtime will only be paid if annotated on the timecard and initialed by the Director. Each week, the Director will review the timecards for accuracy, tabulate the hours and record them on the card. At the end of each pay period, the Direction will prepare a payroll worksheet based on the cards for submission to the payroll company. It is imperative that the information on the timecards by clear and accurate. Failure to accurately record pay information could result in a delay in pay. 40 I SECTION 4: BENEFITS PROGRAM ANNUALLEAVE Full-time and part-time employees will accrue paid annual leave at the rates described below. Annual Leave may be requested for personal or emergency reasons, and all employees are urged to take earned vacation time. No employee shall receive pay in lieu of annual leave. Annual Leave may be granted for the following purposes: > Vacation time; > Time off for transactions of personal business that cannot be conducted during off -duty hours; > Religious holidays other than those designated by these rules as official holidays; > Any absence from work not covered by provisions established by these rules including accident and illness. Annual leave is earned and accrued at the rate set forth in this policy beginning with the start of employment. Annual leave may be taken upon completion of three month probation period. At the end of each calendar year, employees' accrued annual leave will be reviewed. Employees may carry over to the following calendar year the total of any annual leave time that they have earned during the current calendar year plus forty (40) hours of annual leave from the prior calendar year. Any annual leave in excess of that amount will be lost. All annual leave requests must be made in writing a minimum of fourteen (14) days in advance and signed by the Director. Annual Leave time may be taken in increments of no more than two weeks, unless an exemption has been made by the Director or the Board. Annual Leave time must be taken in increments of no less than four (4) hours Annual Leave will be granted as feasible by the Director in accordance with employee availability, workload, and seniority. Unless written permission is received from the Director for special circumstances, unused annual leave will be forfeited if not taken in the appropriate time frame. All full-time employees will be entitled to earned and accrued annual leave. Unless previously agreed to in writing by either the Director or the Board of Directors, annual leave shall be earned and accrued as follows: Less than five (5) years service = Ten (10) annual leave days per year Five (5) years or more = Fifteen (15) annual leave days per year Full-time employees accrue annual leave at the rate of .385 days per biweekly pay period or ten (10) working days per year during their first five years of service. Full-time employees with more than five (5) years of service accrue annual leave at the rate of .58 days per biweekly pay period or fifteen (15) working days per year. 41 ANNUAL LEAVE (continued) Part-time employees shall be entitled to annual leave in proportion to the number of hours worked. Temporary employees shall not be eligible for annual leave. Based on the scheduling needs of the organization, employees may be required to take their annual leave at times determined by the Board of Directors. Because annual leave is an earned benefit based on length of service, under certain circumstances, you may receive a cash payment for unused but earned annual leave at the time of separation from the employ of the FKSPCA. The following calculation and conditions will apply: One -twelfth (1/12) X Number of completed - Annual leave your annual leave benefit months of service from taken since last last anniversary date anniversary date through month of separation Upon resignation, payment for unused annual leave for the current employment year will be prorated based on months worked. Employees who terminate or are terminated before completion of one (1) year of employment, and employees discharged for cause, will not be paid for unused, accrued annual leave. The Board of Directors determines the Director's annual leave entitlement at the time of hiring. BEREAVEMENT LEAVE The Director may grant a request for bereavement leave when an employee is aggrieved by the death of a family member, close friend or beloved pet. If an employee has completed one year of service, annual leave may be used for time off with pay. If you are away on bereavement leave at the time of an observed holiday, prearranged personal leave day, or annual leave day, you will receive no additional compensation for such benefit time. Further, health insurance will remain in effect in the course of bereavement leave. COBRA The FKSPCA provides each eligible employee with a written description of his or her COBRA rights when the employee becomes eligible for coverage under the FKSPCA' s health insurance plan. Under COBRA, the employee or beneficiary pays the full cost of coverage at the FKSPCA's group rate, plus an administration fee of 2%. :y) HEALTH INSURANCE Upon successful completion of probation, full-time employees will be eligible for company -paid health insurance. Detailed description of all insurance coverage is available in separate handouts from the Director. Employee health Insurance becomes effective the first day of the month following the employee's successful completion of the ninety (90) day probationary period and is available to full-time employees. Enrollment in the FKSPCA health care plan for full-time employees and their dependents is available beginning at the time of employment or during "open enrollment" times. Dependents include your lawful spouse, your children and stepchildren younger than 19 who are not full-time students, and your children and stepchildren younger than 23 who are full - time students. If you do not have a dependent at the time of enrollment in the plan, but later acquire a dependent, this person becomes eligible to participate in the plan on the date that he or she becomes your dependent. The premiums for the employee are paid for by the FKSPCA. The employee may pay for additional health insurance coverage for either spouse and/or dependents through payroll deduction. If a full-time employee has health insurance coverage through another source and declines coverage through the FKSPCA, the employee may be eligible for an additional one dollar per hour credit in earnings after completing the probationary period. OBSERVED HOLIDAYS Employees will be given paid time off for the following holidays: > New Year's Day > President's Day > Memorial Day > Independence Day > Labor Day > Thanksgiving Day > Christmas Day Full-time employees will be given eight (8) hours of paid time off for each holiday. In order to have sufficient personnel to handle the basic and necessary shelter tasks, some employees will be required to work on the holidays. Some employees will have the holiday paid time off on the same day as the holiday and others will have the holiday paid time off on another day during the same pay period. The holiday paid time off will be scheduled by management during the two -week pay period that contains the holiday. 43 SECTION 5: HEALTH AND SAFETY ACCIDENT INVESTIGATION The supervisor at the location where the accident occurred will perform an accident investigation. The Director is responsible for seeing that the accident investigation reports are being filled out completely and that the recommendations for future action are being addressed. Supervisors will investigate all accidents, injuries, etc. using the following procedures: > Implement temporary control measures to prevent any further injuries to employees. > Review the equipment, operations and processes to gain an understanding of the accident situation. • Identify and interview each witness and any other person who may be able to provide pertinent information. > Complete the accident investigation report. > Provide recommendation for corrective actions. > Indicate the need for additional or remedial safety training. Accident investigation reports must be submitted to the Director within 24 hours of the accident or injury, using the Incident Report Form. CODE OF SAFETY CONDUCT The management of the FKSPCA is committed to providing employees with a safe and healthful workplace. We take this responsibility very seriously. Our ability to fulfill this responsibility successfully depends not only upon our establishment and enforcement of appropriate standards for safety, but also upon your willingness to assist actively in the prevention and reporting of hazardous conditions and circumstances which may cause injury and/or illness to yourself, visitors, other employees or the animals sheltered at the FKSPCA. Safety is everyone's job! The FKSPCA basic philosophy is that all personal injuries can be prevented. All employees, at every level, are expected to fully accept responsibility for their own safety and for the safety of those with whom they work. There is no place in the organization for an unsafe employee. It is the policy of this organization that employees report unsafe conditions and that they do not perform work tasks if the work is considered unsafe. Employees must report all accidents, injuries, and unsafe conditions to their supervisor or the Director. No such report will result in retaliation, penalty, or other disincentive. During the first weeks of employment, your supervisor will acquaint you with the safety and security procedures specific to your job assignment. Safety training will also be periodically offered throughout the year. Employee recommendations to improve safety and health conditions will be given thorough consideration by management. Management will give top priority to correcting unsafe conditions. The primary responsibility for the coordination, implementation, and maintenance of our workplace safety program has been assigned to the Director. 44 CODE OF SAFETY CONDUCT (continued) You are responsible for knowing and complying with all safety and health standards, rules, guidelines, and programs applicable to your activities on the job. Disciplinary action will be taken against an employee who willfully or repeatedly violates workplace safety rules. This action may include verbal or written reprimands and may ultimately result in termination of employment. Please observe the following rules at all times: > Adhere to the FKSPCA drug -free policy. > Know your job well and always apply safe practices. > Participate in ongoing safety training. > Participate actively in the prevention of on-the-job accidents and work -related illnesses. > Notify your supervisor immediately of all hazardous practices or unsafe conditions as soon as you become aware of their existence. > IMMEDIATELY report to your supervisor any injury or accident that occurs during the course of your assigned work hours. > Obtain authorization from your supervisor for all non -emergency treatments for accidents. > Always get help before lifting heavy or unusually -shaped items. Ensure, before your lift any object, that your footing is secure, that you bend at the knees and not the waist and that you grasp the object securely. Wear a support belt for lifting. > Use tools and equipment properly. Do not remove or bypass any guards on any machinery at any time. > Ask your supervisor when you need additional equipment or instructions to get the job done safely. > Wear seat belts at all times in company vehicles. > Keep your work area clean and neat at all times. > Follow all other written and spoken safety rules. For your safety and the safety of others, you will not be permitted to work whenever your alertness and/or ability to perform your duties safely and efficiently is impaired or diminished for any reason. 45 CODE OF SAFETY CONDUCT (continued) For this reason, alcoholic beverages may not be consumed immediately prior to or during work hours, including lunch or breaks, and may not be brought into FKSPCA premises at any time. Similarly, you must notify your supervisor whenever you are taking any prescription or over-the-counter drugs that could impair your alertness or reduce your ability to work safely. Proper hand -washing techniques must be utilized regularly and routinely by all staff to protect themselves and the animals we shelter. Proper hand -washing requires the use of soap and water and vigorous washing under a stream of warm water for ten seconds. Thorough drying of hands after washing is necessary. Safety and housekeeping rules will be enforced aggressively; and violations of health, safety, and security rules will result in appropriate disciplinary action. Please note that when injury is caused by the knowing refusal of the employee to safely use an appliance provided by the employer, workers' compensation benefits can be reduced by 25% according to F.S. 440.09. General Safety Rules > Use caution signs/cones to barricade slippery areas. > Do not block or obstruct exits or accesses to safety and emergency equipment such as fire extinguishers or fire alarms. > Do not store or leave items in walkways and passageways. > Keep floors clear of items such as paper clips, pencils, tacks or staples. > Straighten or remove mats that do not lie flat on the floor. _ > Mop up spilled liquids. > Store sharp objects such as pencils, pens, letter openers or scissors in drawers or with the points down in a container. > Do not stand on furniture to reach high places. > Do not throw matches, cigarettes or other smoking materials into trash baskets. - > Keep doors in hallways fully open or fully closed. > Keep cords, wires and ropes untangled. > Make sure all containers and materials are labeled. > Keep lights clean. Dirty light bulbs don't give off much light and can even be a fire hazard. > Throw trash away promptly and properly. Empty trash frequently. > Be sure that hazardous or medical waste are deposited into the proper containers. DrivingNehicle Safety > Shut and lock all doors, and fasten your seat belt before moving the vehicle. > Obey all traffic patterns and signs at all times. > Do not leave keys in an unattended vehicle. ] > Turn the vehicle off before fueling. - J > Do not smoke while fueling a vehicle. > Wash hands with soap and water if you spill gasoline on your hands. 46 Equipment Use > Do not use fans that have excessive vibration, frayed cords or missing guards. > Do not place floor type fans in walkways, aisles or doorways. > Do not plug multiple electrical cords into a single outlet. > Do not use extension or power cords that have the ground prong removed or broken off. > Do not use frayed, cut, or cracked electrical cords. > Use a cord cover or tape the cord down when running electrical cords across aisles, between desks or across entrances or exits. Ladders > Use the ladder or step stool to retrieve or store items that are located above your head. Do not use a ladder that has loose rungs, cracked or split rails, or is otherwise visibly damaged. > Keep ladder rungs clean and free of grease or other liquids. > Allow only one person on a ladder at a time. > When performing work on a ladder, face the ladder and do not lean backward or sideways from the ladder. > Do not carry items in your hands while climbing up or down a ladder. > Maintain a three-point contact by keeping both hands and one foot or both feet and one hand on the ladder at all times. > Do not stand on the top two rungs of a ladder. > Do not stand on a ladder that wobbles or leans. > Do not try to "walk" a ladder by rocking it. Climb down, and then move it. Liftin > Test the weight of the load before lifting by pushing the load along its resting surface. > If the load is too heavy or bulky, use lifting and carrying aids such as hand trucks, dollies, or get assistance from a co-worker. > Never lift anything if your hands are greasy or wet. > Wear protective gloves when lifting objects with sharp corners or jagged edges. > Face the load. Position your feet 6"A 2" apart with one foot slightly in front of the other. > Bend at your knees, not at the back. Keep your back straight. > Set a firm grip on the object. Use handles when they are present. > Hold the object as close to your body as possible. > Lift gradually and smoothly. > If you must change direction, pivot your feet and turn your entire body. Do not twist at the waist. > If lifting from the floor to above your waist, lift in stages rather than in one quick motion. > Set objects down in the same manner as you picked them up, except in reverse. 47 Personal Protective Equipment PPE is selected based on its ability to protect against hazards. To be effective, it is important that you wear gear that fits you properly, so that there are no dangerous gaps in protection. Safety goggles, boots, gloves, etc. may be distributed to you if it is determined that your job assignments require this protection. It is expected that you will care for this equipment and return it to the FKSPCA if/when you end your employment with us. DRUG FREE WORKPLACE Illegal drugs and alcohol in the workplace pose a danger to us all. They impair safety and health, promote crime, lower productivity and impair our ability to provide high quality service. For these reasons, the FKSPCA cannot and will not tolerate the illegal use of drugs, or alcohol abuse, by any of our employees. In compliance with Federal and State Drug Free Workplace Acts, we have developed the following policy. The FKSPCA has implemented a "Drug Free Workplace" as authorized by F.S. 440.102 c and Chapter 3SF-9 of the Florida Administrative Code. All employees are absolutely prohibited from unlawfully manufacturing, distributing, possessing, using or being under the influence of controlled or illegal substances in the workplace. The use of illegal drugs or alcohol outside the workplace that affects your ability to work is also prohibited. This policy extends to employees working in the field. Any employee violating the above policy may be subject to dismissal/termination for the first offense. The FKSPCA may also require satisfactory participation in a drug abuse or rehabilitation program. Your adherence to this policy is a condition of employment. An employee convicted of any violation of F.S. Chapter 893 or of any controlled substance law of the United States or any state must inform the FKSPCA of such conviction (including pleas of "guilty" and "nolo contendere") within five (5) working days of the conviction's occurrence. Failure to inform the FKSPCA of such a conviction subjects an employee to disciplinary action up to and including dismissal/termination for the first offense. This provision in no way limits the right of the FKSPCA to discipline any employee pursuant to any other FKSPCA policy or practice. We hope this Drug Free Workplace Policy will result in a safe working environment for all of the FKSPCA employees. We urge those of you who believe you may have a drug and/or alcohol problem to voluntarily seek treatment. Workers' Compensation Drug Testing Rule 38F- 9.010(6) states: No employer shall discharge, discipline or discriminate against an employee solely upon the employee's voluntarily seeking treatment while under the employment of the employer for a drug related problem if an employee has not previously tested positive for drug use, entered an employee assistance program for drug related problems or entered - an alcohol and drug rehabilitation program. 48 EXPOSURE TO BODILY FLUIDS The following procedures should be used to minimize the risks of transmission of communicable diseases. While it is unlikely that situations like these will occur, these guidelines will provide simple and effective precautions for all staff members who might, at some time, be exposed to the body fluids of any visitors, volunteers or other employees. Body fluids or blood - borne exposure applies to blood, drainage from scrapes and cuts, feces, urine, vomit, saliva and drainage from nose or ears. Rule #1: Avoid direct skin contact with body fluids of others. > Gloves should be worn when direct hand contact with body fluids is anticipated. For example, gloves should be worn when treating bloody noses, bleeding cuts or scrapes, or cleaning spills by hand. > Gloves and other materials used for this purpose should be put in a plastic bag and placed in red infectious waste bags. > Gloves should be kept in all areas where the risk of injury is high. Rule #2: When direct skin contact or contamination of materials occurs from _ unanticipated skin contact with body fluids, proper cleaning techniques should be followed. > Hands and other affected skin areas of the exposed person should routinely be washed with soap and water after contact. Liquid soap is preferable. > Clothing items that are soaked through to the skin should immediately be removed, placed in the FKSPCA laundry and washed immediately in a hot-water cycle before re -use. > Contaminated disposable items (tissues, paper towels, etc.) should be handled with disposable gloves. Rule #3: Spilled body fluids should be removed from the environment by proper cleaning techniques. > Contaminated surfaces should be thoroughly cleaned with a freshly prepared solution containing one cup of household bleach per gallon of water. A germicide can be substituted if a bleach solution is unavailable. Disposable gloves should be worn. > Wastes and disposable cleaning equipment should be placed in a toilet or plastic bag as appropriate. > Non -disposable cleaning equipment (mops, buckets) should be thoroughly rinsed in a bleach solution. The bleach solution should be disposed of promptly. 49 FIRE SAFETY Good housekeeping and your observance of all safety regulations are essential in the prevention of fires. Your sound knowledge of rules governing fire safety and of the steps to be taken in the event that a fire occurs is of critical importance. Each of us is responsible for observing the FKSPCA's smoking regulations, for using extreme care when handling flammable materials, only smoking in areas where smoking is permitted, and for keeping all areas clear of clutter and debris by disposing of waste and rubbish safely and properly. Electrical equipment should be turned off when not in use. Staff members should notify the Shelter Manger and/or the Director of any equipment that has cracked or exposed wiring, is causing a shock or emitting sparks, or appears to be a potential fire hazard. Further, each of us is responsible for knowing the emergency action plan that includes escape routes and procedures, locations of fire exits, fire safety equipment and for being familiar with their operation and use. Please note, the code for a fire emergency is "CODE RED." In the unlikely event of a fire emergency, the following steps should be taken: > RESCUE. Get everyone out of the area on fire. > ALARM. Activate the fire alarm. > CONTAIN. Keep the fire contained to a specific area by closing doors as you leave. > EXTINGUISH. Extinguish the fire, if possible, by using the nearest fire extinguisher. If your clothing catches on fire, STOP, DROP, and ROLL. FIRST AID PROCEDURES First aid kits are located throughout the facility. Access to a first aid kit is not intended to be a substitute for medical attention. Become familiar with the locations of the first aid kits. Emergency Medical Treatment If you sustain a severe injury requiring emergency treatment: > IMMEDIATELY call for help and seek assistance from a co-worker. > Use the appropriate emergency telephone numbers to request assistance and transportation to the local hospital emergency room. > As noted in the Drug -Free Policy, a drug test will be performed at the approved medical facility. > When conditions permit, provide the necessary details for completion of the Incident Report Form. 50 Emergency Medical Treatment (continued) Failure by an employee to document his or her job -related injuries may result in disciplinary action, including termination. According to the rules and regulations for the State of Florida Workers' Compensation Law, these benefits could be reduced for any injury that occurs because of failure to follow established safety procedures. Reporting job -related injuries protects both the FKSPCA and the employee. Non -emergency Medical Treatment For non -emergency work -related injuries requiring professional medical assistance, management must first authorize treatment. If you sustain an injury requiring treatment other than first aid: > Inform your supervisor IMMEDIATELY. > With the proper paperwork ( Medical Authorization for Treatment Form), proceed to the approved medical facility. Your supervisor will assist with transportation, if necessary. > As noted in the Drug -Free Policy, a drug test will be performed at the approved medical facility. > Provide the necessary details for completion of the Incident Report Form. Minor First Aid Treatment If you sustain an injury or are involved in an accident requiring minor first aid treatment: > Inform your supervisor IMMEDIATELY. > Administer first aid to the injury or wound. > Provide the necessary details, including the usage of the first aid kit, on the Incident Report Form. REPORTING UNSAFE CONDITIONS AND ON-THE-JOB ACCIDENTS OR ILLNESSES In the event you become aware of an unsafe condition, you should contact your supervisor or the Director IMMEDIATELY. - If you should have an accident or injure yourself in the course of your work, no matter how minor, it is essential that the event and the circumstances be reported to your immediate supervisor IMMEDIATELY. Failure by an employee to report and document his or her job -related injuries may result in disciplinary action, including termination. Failure to do so may also cause loss under the Workers' Compensation Act. 51 1 REPORTING UNSAFE CONDITIONS AND ON-THE-JOB ACCIDENTS OR ILLNESSES (cont) Prompt notification is essential to ensure that you receive the appropriate level of medical care as soon as possible and to allow the FKSPCA to complete and forward in a timely fashion all forms and reports to our Workers' Compensation carrier as required by law. The FKSPCA must authorize all appointments to Urgent Care facilities. It is not necessary for the FKSPCA to compensate an employee for the work time taken for an authorized visit to receive medical review or treatment. However, the FKSPCA will allow the first visit to Urgent Care facilities on the employee's work time. Subsequent visits, even though authorized, must be taken on the employee's own time, and employees will not be compensated for the time taken. On-the-job incidents and accidents have a direct impact on the overall health, well being, and financial stability of the organization. Safety is everyone's job. First aid supplies are located in each building. Employees should familiarize themselves with their locations. RIGHT TO KNOW The FKSPCA complies with all applicable federal Occupational Health, Safety, and Hazard Communications regulations. The FKSPCA will provide you with information concerning OSHA's "Right to Know Act" along with a list of all hazardous materials used. To provide you with the necessary health and safety information, the FKSPCA maintains reference materials and Material Safety Data Sheets (MSDS) from which you may learn more about the substances used in our facilities and in the course of your job duties. Additional information may be obtained directly from your supervisor. SMOKING IN THE WORKPLACE In accordance with the Florida Clean Indoor Air Act, it is the policy of the FKSPCA to protect the health, comfort, and environment of its employees, volunteers, and visitors by reducing the harmful effects of tobacco smoke. Smoking is prohibited in shelter buildings, kennel areas and shelter vehicles. Smoking is only permitted in the break area in front of the office building. Extraordinary breaks will not be provided for smokers. Smoking is permitted during designated, supervisor -approved breaks and during your lunch break. Smokers are responsible for keeping the areas and the ground clean and free of smoking debris. Violation of this policy shall result in disciplinary procedures, up to and ` including termination. 52 UNEMPLOYMENT COMPENSATION Unemployment Compensation is a statutory benefit designed to assist certain individuals who are unemployed. Excluded from eligibility, for example, are those who resign voluntarily from our employ or who are discharged for willful misconduct. WORKERS' COMPENSATION Employees are protected under the state workers' compensation law against the loss of income due to injury or death that occurs during work activities. The FKSPCA pays the entire cost of the Workers' Compensation insurance premium. Employees must report all job -related accidents, injuries and illnesses immediately after experiencing symptoms. The insurance carrier will determine the benefits, if any, the staff member deserves. Any employee injured on the job will report the injury IMMEDIATELY to his or her supervisor or the Director, regardless of whether the injury is minor or of no apparent significance. An Incident Report must be completed IMMEDIATELY by the Director and employee to ensure proper documentation. Failure by an employee to document his or her job - related injuries may result in disciplinary action, including termination. According to the rules and regulations for the State of Florida Workers' Compensation Law, these benefits could be reduced for any injury, which occurs because of failure to follow established safety procedures. Reporting job -related injuries protects both the FKSPCA and the employee. The FKSPCA reserves the right to seek appropriate, alternative work responsibilities at the FKSPCA for an employee who is unable to perform his or her assigned job responsibilities because of a work -related injury. Depending on the alternative job assignments, the rate of pay may differ from that of the employee's current position. An employee on leave collecting workers' compensation pay will not loose any employment benefits accrued prior to leave. Annual, sick and personal leave days do not accrue while an employee is on leave collecting workers' compensation. Employees will not be paid for holidays during this time. An employee may not be paid workers' compensation.and time -off benefits (annual leave days) concurrently. 53 I Appendix II Florida Keys SPCA Standard Operating Procedures I Protectimp Pots iN Paradise Standard Operating Procedures for Florida Keys SPCA Rev. 5/2009 The Florida Keys SPCA Standard Operating Procedures Table of Contents: Page # 1. Introduction and Disclaimer 1 2. Office Administration: 2 a.) Hours of Operation 2 b.) Intake of Animals 3 c.) Disposition of Animals 6 d.) Animal Control Assistance 7 e.) Adoptions 10 f.) Lost and Found 14 g.) Animal Licensing 16 h.) Reduced -Cost Spay/Neuter Program 17 i.) Telephones 17 j.) Cash Transactions 18 k.) Financial Management 19 1.) Payroll 20 m.) End -of -Month Reports 21 3. Animal Rescue and Control 22 a.) Animal Control Complaints 22 b.) Animal Rescuing 24 c.) Animal Bite Cases 28 d.) Trapping Procedures 31 e.) Cruelty Investigations 32 f.) Warnings and Summons g.) Safekeeping of Animals 36 37 h.) Court Proceedings 38 i.) Permits 39 j.) Routine Field Operations 39 k.) Vehicle Maintenance 40 4. Animal Care 42 a.) Intake of Animals 42 b.) Animal Feeding 45 c.) Medications 47 - d.) Animal Maintenance 49 e.) Grooming 54 f.) Visiting Veterinarians 54 g.) Euthanasia 55 5. Adoptions 63 a.) Adoption Operatives 63 b.) Daily Review 64 c.) Pre -Adoption Process 65 d.) Meet Process 65 e.) Follow Up Process 69 f.) Public Relations 70 6. Volunteers 71 a.) Recruitment 71 b.) Placement 74 Appendixes: 77 Appendix I — Policy on Trapping 77 Appendix II — Adoption/Euthanasia decisions 82 Appendix III —Humane Law Enforcement Agent Guidelines 84 Standard Operating Procedures for Florida Keys SPCA Introduction and Disclaimer Written guidelines will help to ensure that all staff is in basic agreement, especially when it comes to complicated and controversial issues. Standardized policies and procedures also create the environment for a clear, complete, and organizationally accepted understanding of the agency and what its role is — or should be — within the community. 1 OFFICE ADMINISTRATION PROCEDURE ADM -OFF Effective Date: 1-1-10 HOURS OF OPERATION 1. General. The hours of operation are designed to insure that all domestic and wild animals are properly and humanely cared for and that the public has adequate and ample opportunity to conduct business at the Florida Keys SPCA. 2. Business hours. The Shelter is open for all animal -related services during the following hours: Monday thru Friday 10:00 AM to 6:00 PM Saturday 10:00 AM to 2:00 PM Sunday Closed 3. Visiting hours. The Shelter is open for visiting and adopting animals during the following hours: Monday -Friday 10:00AM-5:30PM Saturday 10:00AM-1:30PM —� 4. Holiday hours. The Shelter is open for all animal -related services and visiting and adopting animals on all holidays except New Year's Day, President's Day, Memorial ` Day, Fourth of July, Labor Day, Thanksgiving and Christmas Day. On all other holidays, the hours for operation are as set forth above. 5. Emergency service hours. The Shelter promptly responds to animal emergencies 24 hours a day, every day of the year. Emergencies will be limited to sick or injured animals, vicious or dangerous animals where the police are on scene asking for assistance, situations where public safety personnel need assistance in containing or controlling an animal, and animal bite cases where the animal is present and represents a threat. Initial bite reports may be taken over the phone and follow-up quarantine checks conducted on the following routine working day when the on -call person feels this is appropriate. 6. Owner requests. For citizens requesting euthanasia for their pets, the Shelter will perform this service during regular business hours. If an appointment can be scheduled without causing discomfort or distress for the animal, it is preferred that owner requests ` be brought to the Shelter between 10 AM-4: 30 PMMonday thru Friday and 10 AM-1: 30 PM on Saturday. An owner request euthanasia form MUST be filled out and signed as well as the surrender contract. The fees are $25.00 euthanasia fee and a $10.00 disposal 1 fee. These fees are Monroe County fees. If the person wants to do a private cremation the 2 fees are based on the weight of the animal and the amount is paid to the FKSPCA. Private Cremation Procedure: 1. Complete Private Cremation Document located in the Private Cremation folder located in the second drawer of the file cabinet on the left. (Place completed form in the folder labeled Private Cremation; you will need it when ashes are returned) 2. Tag the bag before placing it in the freezer with the tan tag located in upper cabinet. 3. Call in the private cremation to Pet Heaven 1-800-427-1669 4. When ashes are returned call the owner to pick up and complete the Private Cremation Document. **Fee sheet is located in the same folder. Take appropriate fee and complete FKSPCA receipt. 7. Adoption Hours. Appointments need to be made for adopters to pick up animals during the following hours: Monday -Friday 10:30 AM to 5:30 PM Saturday 10:30 AM to 1:30 PM 3 PROCEDURE ADM-INT Effective Date: 1-1-10 INTAKE OF ANIMALS General. Accurate and consistent record keeping and tracking of all animals housed at the Animal Shelter are essential for overall control and evaluation. 2. Receiving an animal. Citizens will be encouraged to bring stray and unwanted pets to the Shelter. No animal will be turned away. For those individuals surrendering litters, office staff should provide literature and education on the benefits of spaying ` and neutering and strongly encourage sterilization of the parent animal through either the person's veterinarian or the FKSPCA reduced -cost spay/neuter program. `- The intake of owner -surrendered and stray domestic animals and wildlife is handled by entering the person's and animal's information into the computer. Make sure to enter specific information such as breed, age, sex, and color to the best of your c- ability. In every case the staff must make sure the person understands the surrender contract and ask the person to sign and date the contract. If something in the pet's history will preclude him or her from being made available for adoption (e.g., severely ill or aggressive animals), this must be gently explained at the time of surrender. All animals need to be scanned for a microchip when they come into the shelter. If an animal is aggressive / feral then try to scan at a later time. For stray animals, pertinent details, such as tag numbers for licenses and rabies, type and color of collar, and location and date the animal was found, are to be entered into the computer. In situations where a stray animal is found outside the Florida Keys SPCA service area and is surrendered to Florida Keys SPCA, office staff should immediately call the nearest shelter to report the found animal. This information must be noted on the intake contract. If the person bringing in a stray is interested in adopting the animal after the stray period, he or she should be encouraged to call when the animal's stray period is up at the end of five business days; this is the only way to ensure that he or she will have priority if the animal does become available for adoption. For owned animals, staff must fill in the name of the animal hospital used by the person surrendering the animal or indicate "none." Other forms which are part of the intake process for domestic animals include pet personality profiles, cage cards and veterinary records (if possible). It is not necessary to complete these forms for wildlife. Intake Procedure: 1. Take a picture of the animal. (Make sure to download picture to Animals 2010 or appropriate year folder and attach to the animal's record when intake is complete and owner has left) 12 2. Scan the animal for a microchip. If the animal has a chip, search the number in the database before entering the animal to avoid duplicate entries. Search using the Edit Microchip function. If the animal has a license, find the owner's information by locating license paperwork and searching information in the computer. 3. Login to Petoint and choose Intake stray, owned surrender, return or appropriate choice. 4. Enter all animal information. 5. Enter person information; make sure to capture all contact information including email address (Search the Iast name first to avoid duplicate ` entries; if the individual is already in the system confirm contact information and proceed accordingly) 6. Enter Intake Details including the location found, microchip, and stage. The stage will most often be new arrival. If it is a stray make sure to enter a review date 5 days from the date of intake. 7. Make a copy of the Driver's License for the person surrendering the animal. 8. Print and have signed the Surrender Contract. 9. Print Kennel Card I.Q. File Contract in appropriate folder located in the file cabinet and hand kennel card to kennel staff. INTAKE DETAILS A. Staff must make sure the owner completes the personality profile. This profile provides vital information for placing the animal in a suitable home. Office staff should carefully review the profile to clarify any misunderstandings or to obtain detailed information. (If questionable do not hesitate to get the Dog Trainer or Cat staff to have a conversation with individual surrendering the animal) B. Kennel cards must be printed out for every animal entering the shelter except for wildlife. Dog and cat kennel workers must make sure the kennel cards get attached to the animal's kennel. "When an animal is moved to a different area of the shelter (from the stray to the adoption area for example) the kennel staff must make sure to come into the office and move the animal's paperwork to the correct folder and inform office staff of location change for efficient updating of the website. If any information on the animal changes the kennel staff needs to make sure to let the office staff know so it can be updated in the computer and on the paperwork. C. Kennel staff will examine and weigh each domestic animal and administer inoculations according to its species: this information will then be written on the animal's medical history form. Collars, license tags, or other forms of identification attached to stray domestic animals are noted on the intake form and attempts immediately made by staff members to locate the owner. These forms of identification are retained by personnel and attached to the animal's cage in the event the animal is returned to its owner. Wild animals will be evaluated to determine whether they will be released, 5 rehabilitated, or euthanized. 3. Surrendering clause/signature. Every individual surrendering a domestic or wild animal must sign a surrender contract which indicates ownership of the animal is relinquished to the Shelter. This surrendering clause also attests to the knowledge of the individual as to whether the animal has bitten a human or an animal within ten days of surrender. Office staff should make certain that individuals surrendering their pets understand that relinquishment is final and the animal will not be returned to them. 4. Release date. Office staff is to record in the computer the date each animal is available for release. A. Surrendered animals. The animal is available for adoption or euthanasia on the date of surrender. B. Animals with identification. Stray animals that have some form of identification on them upon arrival at the Shelter are held for 10 business days after the date of impoundment and are available for adoption or euthanasia on the 11 th day. Even a hint of a collar should be considered ID. **If an animal has identification and 5 days has past a certified letter must be sent to last known address of owner. The certified letter template is located on the desktop of computer 1. C. Animals without identification. Stray animals without identification are held for five (5) business days after the date of impoundment and are available for adoption or euthanasia on the 6th day. 5. Donations. If appropriate under the circumstances, office staff should politely ask for a donation to help the Shelter care for its animals. A receipt for the donation needs to be made and submitted to the individual. "Print a FKSPCA receipt including the name and address of individual making a donation. Individual gets the receipt and the donation is placed in the money envelope. 6. Matching. The description of stray animals that have been brought to the Shelter by citizens or through the animal control department is immediately cross-checked with ` lost animal reports. If a match has been made, owners should be promptly called and notified of the process involved for the release of the animal. Should the owner be unreachable by telephone, personnel will post a notice at the door of the residence for those individuals living in the Florida Keys SPCA service area. The date and time that telephone calls are made and/or notices posted will be written on the animal's intake form. If the owner cannot be reached after a certain amount of time or still hasn't come in to reclaim the animal then a certified letter needs to be mailed to the last known 0 address of said owner. The certified letter template is located on the desktop of computer L PROCEDURE ADM-DIS VA Effective Date: 1-1-10 DISPOSITION OF ANIMALS General. Domestic animals housed at the Animal Shelter leave in one of four ways: they're adopted, returned to owner, euthanized, or transferred. Wild animals are released, transferred, or euthanized. 2. Adoption. Information about animals adopted from the Shelter must be entered in = the computer. This includes the date of adoption and the name, address and telephone number of the adopter (see Procedure ADM ADOPT). 3. Return to owners. Owners claiming a stray animal as their own must provide evidence of ownership such as a bill of purchase, pictures that document ownership over time, (i.e. puppy thru adult pictures), proof of rabies or licensing, and/or medical records. The owner's name, address, and telephone number and the date of return are to be entered in the computer. 4. Euthanasia. When deemed necessary for medical, or behavioral reasons domestic and wild animals will be euthanized. Critically ill, or seriously injured domestic animals may be euthanized prior to conclusion of the holding; period to prevent any additional suffering but only with the recommendation of a veterinarians the name and clinic of the recommending vet must be written on the animal's intake form. The date of and reason for euthanasia, the dosage and type of drugs used, and the technician's initials are recorded on the intake form. 5. Rehabilitation. Domestic animals, such as chickens and wild animals may be placed in rehabilitative care. The name of the wildlife rehabber and the date of release should be noted on the animal's intake form and entered in the computer. 6. Release. Depending on the condition of the animal, non-invasive wild animals may be set free in a safe release area. Personnel should write the date of release on the intake slip. 7. Transfer. Animals may only be transferred to reputable rescue or species specific organizations after credentials and qualifications have been verified. PROCEDURE ADM-ACO Effective Date: 1-1-10 ANIMAL CONTROL ASSISTANCE 1. General. The animal control officers of the Florida Keys SPCA are empowered to jenforce all state and local laws pertaining to the proper care, treatment, and control of animals. This includes rabies control, cruelty investigations, issuing warnings or summons, inspecting pet shops and dangerous dogs. Shelter personnel also respond to nuisance complaints, rescue domestic and wild animals, and educate the community about the humane treatment of animals. Office staff facilitates animal control complaints by responding to telephone inquiries, dispatching calls, and handling impounds, wildlife rehabilitation, and trap loans. 2. Receiving a complaint. Telephone calls from residents complaining about animal - related problems are initially handled by office staff. Employees should have a working knowledge of animal control issues in order to provide educational assistance to the public. For callers needing direct help, staff should enter the call in the computer obtaining detailed information about the alleged animal -related problem. This would include the time and date of the call, the caller's name, address, and telephone numbers (if they want to give that information); and the location and an accurate description of the animal problem, including a note if the situation is an emergency. In cases where the caller alleges that an animal is being or has been abused, mistreated, neglected, or abandoned, office staff shall enter the complaint in the computer. Detailed information is important, and should include the complainant's name, address, and telephone numbers, and a description and location of the animal, type of abuse and date and time of call. Office staff should assure callers that their names will not be given to the defendant. 11 E 1. Login to Petpoint and choose Case ADD/EDIT 2. Choose ADD new case 3. Enter all pertinent information 4. Choose add new memo at bottom of screen 5. Enter a description of call in memo field choose submit 6. Choose submit on main page 7. Print call and give to officer 3. Dispatching a call. Staff should communicate with animal control officers in the shelter or in the field for both emergency and non -priority situations. Once complaints are entered in the computer they must be printed up and handed to one of the ACO's on shift that day. The ACO then can respond to the call. 4. Return to owners. Persons claiming a stray animal as their own must provide proof of ownership, such as proof of rabies inoculation or licensing and/or medical records. Pictures will be accepted only if they can show time, i.e. several pictures taken over time. Furthermore, pet owners may have to pay certain fees, to reclaim the animal; if there are vet fees the owner will be responsible for those fees. The fees should be noted on the intake form in case an owner comes forth. .1 A. Impound. A pick up fee will be charged if the animal was picked up by a staff person. No impound fee is assessed if the stray animal was brought to the Shelter by a citizen. Fee Schedule is listed on the document located on wall by front door and at each desk. Data of previously impounded animals is maintained at the front office counter in a file and on the computer in the animal database. Staff should consult the database prior to returning an animal to its owner. If no prior offense exists, a file on the owner will be completed. For animals that have been impounded on more than one occasion, staff will update the current information in the computer to reflect the dates of impoundment and the fees paid. To search this information in the computer: L Search any identification on the animal prior to intake Z. Search person information by logging in to Petpoint and choosing Edit Person 3. Search the last name, address or phone number of person B. License. If a dog or cat resides in the MMO to MM16.7 service area, is not currently licensed and is over the age of four months, the owner will be required to purchase a license at the Shelter before the pet is released. A license cannot be issued unless the animal has been vaccinated for rabies, so the owner may have to pre pay for a Rabies Vaccination at a local Vet before purchasing a license. The license will then be placed in the pending drawer until the owner returns with the Rabies Certificate. If the owner has not completed this process within 7 days the Animal Control Officer will make contact to ensure it is done. C. Rabies. Monroe County Code: Any resident person who owns or keeps a dog, cat, or ferret four (4) months old or older shall cause the dog, cat, or ferret to be vaccinated effectively against rabies with a United States Department of Agriculture approved vaccine, by a licensed veterinarian. Evidence of vaccination shall consist of a rabies vaccination certificate signed by the veterinarian administering the vaccination and a county rabies vaccination tag attached to the animal's collar. Owners unable to provide proof of inoculation will have to prepay to a local Vet the cost of the vaccine. We will provide free Rabies Vaccinations at the Reduced Cost Spay/Neuter Clinic and can make accommodations when appropriate for return to owner cases. D. Board. For each night the animal is housed at the Shelter, a boarding fee of $10 per animal per night will be charged. 10 Owners of unsterilized pets are to be encouraged to spay or neuter their animals. Upon the approval of a manager, impound and boarding fees may be reduced if the owner agrees to spay or neuter the animal and signs a commitment to do so. Spay/neuter contract is located in the file cabinet on the left, top drawer. In cases where a stray animal is being returned to an owner and the animal entered the Shelter without identification, office staff should explain to the individual the importance of identification and encourage the person to purchase a tag and have the animal micro chipped. In addition, owners should be cautioned about leaving animals outside unattended. ` RETURN TO OWNERS PROCEDURE 1. Login on PetPoint and choose Outcome Return to Owner Z. Enter Animal ID # and choose forward after confirming the animal is -� correct 3. Search the last name of the person and if they are in the system confirm contact information is correct 4. Make copy of ID 5. MAKE SURE TO CAPTURE AND ADD EMAIL ADDRESS 6. Enter Return to Owner details, if it the process involves county fees choose redemption in the subtype field 7. Enter Microchip; if the animal does not have a microchip explain the importance and offer our clinic information 8. If the animal is not spayed or neutered make sure to communicate the benefits of having the animal altered 9. Enter license information and choose forward 10. Create receipt and complete paper receipts for any Monroe County or FKSPCA fees 11. Print contract have them sign and file in the RTO file by month/year 5. Wildlife rehabilitation. The Shelter maintains an up-to-date listing of all wildlife rehabilitator's in the area. For wild animals that are to be placed in rehabilitative care, staff should make every effort to promptly locate a rehabber and arrange for transporting the animal or having it picked up. Wildlife must not be held in-house overnight without prior approval from a manager. ` 6. Trap loans. Traps for the humane removal of sick or injured domestic and wild animals or animals confined in an area from which they cannot escape can only be rented by residents, for one -week periods. Most animal -related situations do not require the removal of healthy, unconfined wild animals from the outdoor environment. Staff should educate citizens about proper deterrent methods (see Appendix I) or, for wildlife in attics, refer the caller to wildlife rescue. In situations where trapping of wild or domestic animals is justifiable, residents should be encouraged to rent a trap from the Shelter. (Refer to trapping procedures pg. 40) 1 11 PROCEDURE ADM-DOPT Effective Date: 1-1-10 ADOPTIONS 1. General. Guidelines for adoption procedures and the handling of adoption applications ensure that potential adopters are given an equal opportunity to adopt from the FKSPCA. Office staff is responsible for adhering to adoption procedures, for reviewing adoption applications and scheduling meetings and for handling adoption contracts and fees. 2. Adoption procedures. The following procedures are designed to help place an animal in a suitable home. A. Adoption area. Animals at the Shelter are available for adoption to residents of the Florida Keys. Any exceptions to this rule are to be approved by a manager. B. Application. Potential pet adopters must complete an adoption application. This information provides Shelter staff with a better understanding of the pet adopter's past animal history and the environment in which a new animal would be placed. C. Family/household members. Because the decision to adopt a lifelong companion is a big step in one's life, all family and household members must participate in the selection of a pet. It is also required that dogs in current households meet the Shelter dog before the adoption process is finalized. Under extenuating circumstances exceptions to this policy may be waived upon the approval of a manager. D. Consultation. Office staff will review with the applicant the costs and responsibilities of pet ownership, including a thorough discussion of the adoption requirements. E. Meets. Once the adoption application for the first applicant is approved, a meeting will be scheduled with the potential adopter at a convenient time and date. The meet will be scheduled with the dog trainer for dogs and cattery staff for the cats. If appropriate the meet can be done at the time of application. (Cat meets will be done during business hours at the time of application) F. Spay/Neuter. All animals weighing two (2) pounds or more and achieving the age of eight (8) weeks or more will be spayed or neutered prior to adoption. The adopter will pick up the animal at the shelter the next day after surgery. G. Free veterinary examination. All animals adopted from the Shelter receive their first veterinary examination free with participating hospitals. This examination must be scheduled within ten days of adoption. Pet owners are responsible for any diagnostic tests, vaccination, or other types of treatment. Free Vet Visit forms should accompany adoption paperwork and are located in a folder VET VISITS, in the left file cabinet top drawer. 12 3. Processing an adoption application. The adoption application is designed to give Shelter staff more information about the pet adopter's household and experience with animals and generally provides the basis, coupled with a meet, on which animals are placed in suitable homes. A. Applicants. Adoption of animals from the Shelter is on a best match basis. An individual or family who has met the aforementioned adoption guidelines, completed an application, and arranged for a meet appointment is considered an applicant. Applications, along with a copy of the animal's intake slip and pet personality profile, are kept on a clipboard at the front office counter. B. Office staff should record on the tracking slip the names of other interested parties in the order of applications received. Back-up applications are retained in a file folder at the front office counter. Office staff should encourage potential adopters to apply for animals already scheduled for meets in the event the adoption does not take place. If the animal is adopted staff must call, if appropriate, other applicants to inform them of the adoption and to encourage them to revisit the Shelter. Notations to this effect should be made on the application. There may be occasions where an application is pending because other family members need to visit the selected pet, need authorization from rental property owners or for other reasons. Applicants are given until close of the next visiting day to complete the needed steps. The applicant will receive clear instructions communicating the next steps in the adoption process. The information will also be indicated on the adoption application. C. Review. A staff member will review each application to determine if the individual is able, emotionally and financially, to provide a permanent, stable, and humane home for a pet. This review may entail educating the applicant in order for the adoption to take place and it may result in denying the applicant. Discretion and good judgment should be used in each situation. Make sure to search the person in the database to ensure there are no prior cases or concerns against the applicant. D. Adoption Policies signature. To ensure the well-being of animals adopted from the Shelter, adoption policies have been established. Every potential pet adopter must read the adoption policies after completing an application and sign a statement agreeing to abide by the conditions of adoption. E. Scheduling meets. A meet calendar, listing the dates and times available for canine adoption meets, is maintained by the dog trainer and kept at the front office counter. Staff will arrange a meet consultation with applicants, keeping in mind that meets should be arranged as soon as possible. Potential adopters who cannot schedule a meet within a reasonable period of time are considered back-up applicants and will ` be called if the animal is not placed in another home. 13 A time and date is arranged with the applicant, information of which is recorded on the application, in the calendar and on the animal's paperwork. The individual should receive a business card showing the date and time of the meet. F. Denying an applicant. Staff should carefully review each application. In the event an individual appears unstable or intoxicated or does not agree to abide by the adoption conditions, the application may be denied. Justification for the denial should be given to the individual and, if handled tactfully, can be an excellent opportunity to educate. Staff should write the reason for denial on the application, which is filed in the Applications folder. The office staff is responsible for coordinating the process for updating the questionable adopter list. 4. Finalizing an adoption. The final adoption process includes witnessing the adoption contract, payment of adoption fees, issuance of medical information, checking for microchip information and completion of in-house forms. A. After the meet, the adoption counselor will inform the office staff if the adopter has been approved and report the date and time the animal is scheduled to be picked up. The office staff is responsible for notifying kennel staff to prepare the animal for adoption and for alerting employees of any details needed, such as spay/neuter/tests, written permission letters or assemblage of medications, before the animal is released. B. Adoption contract. Adopters are required to carefully read the adoption contract and affix their signatures to this document indicating agreement to its terms, conditions, and health exam requirements. The pet adopter will receive his or her copy of the contract, along with the health exam and spay/neuter portions. The original and Shelter copies of the contract are filed in the left file cabinet lower drawer by month year and last initial. C. Payment of adoption fees. Adoption fees are listed on the fee schedule located at front desk. If the animal has not been sterilized upon entry to the Shelter or prior to adoption, the adopter will pay to the Shelter, based on selection of a veterinary hospital the fee for the spay/neuter surgery. (Every effort should be made to have the animal spayed or neutered at our clinic prior to adoption). D. Medical information. A medical record is retained on each animal at the Shelter that has received medical treatment by kennel staff. Upon adoption, a copy of the medical record is attached to the adoption contract. When the animal's previous medical history is released to the adopter, staff will eliminate any reference to the previous owner's name and address. ` E. Forms. The intake slip and medical forms are attached to the adoption contract. Pet 14 profile forms can be given to the new owner. Any pending applicants listed on the tracking slip should be notified that the animal has been placed in a new home. (j 5. Refunds. No matter how careful the Shelter is in attempting to match the right pet with the right family, there will be occasions where animals will be returned to the Shelter. Adoption fees are non refundable. If a refund is issued, a refund request is completed by office staff and submitted to the director. Checks for refunding fees are prepared bi-weekly. ADOPTION PROCEDURES 1. Login on to PetPoint and choose Outcome Adoption 2. Enter Animal ID # and choose Find 3. Once you have confirmed the appropriate animal is on the screen choose forward 4. Search the last name of the adopter and if they are already in the system confirm that the contact information is correct 5. MAKE SURE TO CAPTURE AND ADD THE EMAIL ADDRESS 6. Move forward and enter Adoption details including microchip information and license information 7. Choose finish 8. Print gift policy and make sure to communicate to the adopter the importance of calling Sheltercare to extend the gift to 45 days. 9. Create receipt 10. Print 2 copies of receipt and 2 copies of adoption contract; keep signed copy for our files. 11. Make copy of ID 1.2. Complete the health record and attach to the adopter's copy of contract 13. Give the adopter pink license copy, unsigned adoption contract, health record, gift policy instructions, microchip information, bag of food 14. Complete a Monroe County receipt for the Monroe County adoption fee and license; complete a FKSPCA receipt for FKSPCA adoption fee, microchip and any other purchases or donations. 15 PROCEDURE ADM-LF Effective Date: 1-1-10 LOST/FOUND 1 1. General. It is the goal of the Florida Keys SPCA to return all strays entering the Shelter to their owners and to provide assistance to those who have lost pets or to individuals who have found animals. 2. Matching animals. A comprehensive lost/found reporting system has been developed to return lost animals to their owners. The description of the animal, date lost or found, location where animal was lost or found, and any forms of ` identification are important factors used for matching animals. A. Stray animals at the Shelter. The person handling the intake of a stray animal ` brought to the Shelter by a citizen or Shelter personnel will promptly check lost reports on file. The intake form should reflect the date and time the animal was found, the initials of the employee, and the initial date lost reports were checked. Shelter staff is responsible for checking daily the description of stray animals currently at the Shelter against lost reports on file. B. Calls from citizens reporting lost animals. Any time an individual calls or visits the Shelter to report a lost animal, office staff will complete the appropriate form and obtain as much detailed information as possible. For citizens reporting a lost animal, staff should check found animal reports and review intake slips of stray animals currently at the Shelter. If an animal matches a found report, the person should be given the name of the individual holding the animal, unless the Shelter was given alternative instructions. If the description of the lost animal matches an animal currently at the Shelter, office staff should inform the individual of the process involved in returning animals to owners and indicate on the intake slip the name, address, and telephone number of the potential owner and date of communication. If no match is made, staff should instruct the individual to report the lost animal to other local shelters, to post signs in the neighborhood where the animal was lost, to advertise in a local newspaper, to frequently scout the area, talk to neighbors and contact the local radio stations. Furthermore, office staff should educate citizens reporting lost animals about responsible pet care, including the benefits of spaying or neutering, the hazards of leaving animals outside unattended and the importance of identification C. Calls from citizens reporting found animals. When individuals call or visit the Shelter to report a found animal, office staff will complete the appropriate form and obtain as ` much detailed information as possible. Lost animal reports should be promptly 16 checked. If a match is made the shelter staff should contact the owner and give them the fmder's information. If no match is made, office staff should encourage the person to bring the animal to the Shelter if he or she is unable to keep it (by law any person fording a lost animal is 9 required to turn it into the shelter) or report the found animal to other local shelters, to post signs in the area the animal was found and to advertise in a local newspaper. 3. Processing reports. Lost/found reports are kept in a current file until a match is made or until the file can no longer hold any further reports. Staff and volunteers should call owners of lost animals and citizens reporting found animals on a frequent basis to update lost/found reports. If animals are reunited with owners with our assistance, the lost/found reports are submitted to the director for adding to the mailing list. All ` other reports are transferred to a secondary file. Staff is responsible for re -checking the secondary file on a weekly basis. 17 PROCEDURE ADM-LIC Effective Date: 1-1-10 ANIMAL LICENSING 1. General. Any person who owns or keeps in Monroe County a dog cat or ferret six (6) - months of age or older shall cause the animal to be licensed upon establishing residency in Monroe County or upon reaching the age of six (6) months. A license shall consist of a license certificate and a license tag for the animal's collar. License _ certificates and license tags may be issued only by the animal control supervisors and licensed veterinarians upon proof that the animal has been inoculated against rabies as required by law and shall be valid for the number of years which the rabies vaccination covers. No license certificate or license tag issued by any other jurisdiction shall be valid in Monroe County. 2. Purchasing a license. Any dog or cat six (6) months of age or older must be licensed. Owners are required to purchase a new license every calendar year or every 3 years and to display the license tag on the animal's collar. Licenses can be purchased at the Shelter in person. 3. A valid rabies certificate must be presented at the time a license is issued. No license can be issued without proof of rabies. 4. Office staff will input all license data into the computer immediately upon issuance. 5. The appropriate fee is collected. Fee schedule is located at the front office desk and by the front door. A county receipt is written for the amount collected and given to the pet owner, along with the license tag and a fastener. 6. Return to owners. When residents claim a stray dog or cat as their own, they must provide proof of licensing before the animal can be released. No dog or cat of a resident will be returned until this provision has been met. If they do not have a current license they must take steps or procure one before the animal is returned. Licenses are kept in second drawer under printer in office. White copy gees to county, yellow is filed here, and pink goes with owner. A Monroe County Receipt must be completed with each license sold. 18 1 PM 3 PROCEDURE ADM-S/N Effective Date: 1-1-10 RED UCED- COS TSPA Y/NEUTER PROGRAM General. 3 to 4 million dogs and cats in the United States are euthanized due to a lack of homes. To combat this tragic pet overpopulation problem, the FKSPCA provides an affordable spay/neuter program to both pet adopters and pet owners. We offer low cost and free to those in need services. Fee schedule is located at the front office desk counter. Surgeries are free to those in need. An application for assistance can be found at the front desk. The public is instructed to call the spay/neuter line for appointments. Clinics are held monthly and we will provide free Rabies vaccinations and low cost microchips in addition to spay/neuter. 19 PROCEDURE ADM-TELE Effective Date: 1-1-10 TELEPHONES General. Telephone etiquette is important for establishing good community relations. In addition, the information line voice -mail system provides important information to individuals needing assistance with animal -related problems. ` 3. Operatingthe e telephone. Telephones at the Shelter should be primarily used for business calls. Any calls of a personal nature, either accepted or made by a staff person, should be infrequent and brief. All incoming calls will be answered with the following greeting: Hello, The Florida Keys SPCA, this is {name of staff person}, how may I help you? 4. Any long distance calls must be documented and logged. Log sheets should be put in the Directors box when full. Personal long distance calls must be for emergency only and reimbursed to the agency. Voice Mail. From line 1 call 294-9141. Enter the code 12356 when prompted. Document all messages on the log sheet and handle all messages appropriately. 6. Placing caller on hold: the following will be expected. "The Florida Keys SPCA, this is XXX, do you have an animal emergency?" If the caller does not have an emergency, ask the following "may I place you on hold?" 7. Any problems with the voice mail system itself should be brought to the attention of the director immediately. 20 PROCEDURE ADM -CASH Effective Date: 1-1-10 CASH TRANSACTIONS 1. General. To ensure accuracy and accountability concerning cash transactions, guidelines have been established for operating the cash drawer and safe handling of receipts and intake of money. 2. Operation of cash drawer. A. The beginning and ending cash bank is $50. B. Only authorized persons, i.e. front -office staff and managers, may use the cash bag. C. The staff person opening the office each morning is responsible for removing the money bag from the drawer, counting the money, and assuring that the beginning bank amount is correct. D. The cash drawer must be kept closed except during a transaction. E. At no time may money be removed from the bag for personal use, cash on deliveries, or for any purpose other than to make change or to deposit it in the bank. 3. Daily intake of monev. A. At the time money is received for a transaction, a receipt must be completed. The receipt lists the date, method of payment, amounts for FKSPCA or Monroe County transactions, receipt number, initials of staff member receiving money, and name of person rendering money. Staff must indicate on the receipt the amount received for each item and, when appropriate, dog/cat license number, an intake number when an animal is adopted or returned to its owner. The white copy of the receipt is submitted to the patron; the pink copy is retained for spreadsheet reconciliation. All receipts for donations must include the donors name and address. A copy is the receipt and check, if paid by check, is given to the person responsible for writing acknowledgement letters. B. Checks are stamped with "For Deposit Only" and the bank account number. C. The amount of each transaction is entered in and money deposited to the cash bag, as well as method of payment by cash or check. Any time an error or void is made, the ` reason and initials of the person handling the transaction must be noted on the 21 receipt. D. At the end of each day, the change bank of $50, preferably in small bills, is kept in a money bag in the drawer. Monroe County receipts: day sheet of transactions and yellow copies of receipts are removed and stapled together. They are then put in the Treasurer's mailbox. Deposit sheet is completed and made ready for deposit on the next business day. FKSPCA copies of receipts and money is placed in an envelope with daily tallies listed on front. The envelope should be placed in the President's mailbox. 22 PROCEDURE ADM -FIN Effective Date: 1-1-10 FINANCIAL MANAGEMENT 1. General. Success in any organization is dependent on good financial management practices. These practices would include the daily accounting and reconciling of receipts for income received, preparation and disbursement of vendor checks, and a monthly bank statement and checking account agreement. 2. Daily accounting. The Director, President, and Treasurer are responsible for preparing and/or monitoring the daily tally of income received. A. Monroe County Receipts for income received are recorded daily on a reconciliation sheet under the categories of board, Pick up fees, licenses, dog and cat adoptions, Euthanasia, Disposal, and Misc. FKSPCA receipts for income should include donations, dog and cat adoptions, pet products, sales, microchips and other. The other category is generally used to capture income for vet bills and adoptions of pets other than dogs and cats. B. Totals for each category above are balanced against checks and cash received and the cash reconciliation sheets. Each check for Monroe County must be stamped "For Deposit Only" and with the Monroe County bank account number. A deposit slip is completed for the total income received on a daily basis, listing each check separately. C. Receipts are checked for accuracy: the proper posting of amounts for the FKSPCA or Monroe County, dog/cat license numbers, and animal intake numbers. D. The amount of income received for each category is posted to the appropriate line item. E. Bank deposits are made daily. Deposits should be made more frequently, as the need arises, and be made immediately for an amount in excess of $1,000. 3. Monthly accounting. An accounting of the FKSPCA financial standing is submitted monthly to the board of directors. The Executive Director is responsible for preparing all financial statements and check reconciliations. 4. End -of -year accounting. The FKSPCA fiscal year begins on January 1. The President and Executive Director are responsible for preparing and/or monitoring financial activities at the end of each year. pal PAYROLL 1. General. Pay -checks for all shelter employees are distributed every two weeks. Weeks ran Monday to Sunday. _1 2. Time cards. Each employee is responsible for reviewing his or her employee's time cards before payroll is processed. Any overtime, vacation or leave without pay i require a manager's approval. A. Managerial. Management employees (Director, Animal Control Officer, Animal Behavior Program Manager) do not earn overtime pay. B. Non managerial. These employees are eligible for overtime pay for hours physically worked over 40. PROCEDURE ADM -EOM Effective Date: 1-1-10 uT�U�LlI:j7. 01291 1. General. Members of the FKSPCA Board of Directors receive a monthly report ` detailing the status of Shelter operation. In addition, the monthly report compiles statistical data on animals entering and leaving the Shelter, animal control complaints, and investigations and budgeted funds. 2. The narrative. Prepared by the director of the Shelter, the narrative focuses on current community relations such as humane education and community outreach, animal care, kennel issues, and animal control. Incoming/disposition of animals. This report details the number of domestic animals on hand at the beginning and end of each month. It breaks down the numbers of animals surrendered by owners and captured or turned in as strays, and disposition of animals being adopted, returned to owner, euthanized, or other. Statistics for the report are derived from the animal data management system, PetPoint. 4. Animal control activities. This report, by category, records the number and type of animal control activities undertaken each month. Such categories include animals quarantined, calls for service, compliance notices, cruelty investigations, summons issued, and warning citations. Statistics for this report are derived from the daily activities and reports issued by the Animal Control Officer. 5. Income. A summary of income received and remitted to the County for adoptions, boarding and impound fees, licenses and other are itemized on the County income 1 breakdown report. Statistics for this report are derived from the Treasurer's monthly J accounting reconciliation. 6. Key statistics. This report compares, for a period of YTD, the number of incoming animals, adoptions, animals returned to owners, animal control service calls. Statistics for this report are derived from the monthly incoming/disposition and animal control activity reports located in PetPoint. 7. Distribution of reports. All reports are prepared by staff within the first several business days of the new month and immediately reviewed by the director of the shelter FKSPCA. The original reports on incoming/disposition of animals, wildlife breakdown, animal control activities, income summary, key statistics, and the narrative are submitted to the board. 25 PROCEDURE ARC-ACO Effective Date: 1-1-10 "1 ANIMAL RESCUE AND CONTROL ANIMAL CONTROL COMPLAINTS 1. General. It is the goal of the FKSPCA to promptly and professionally assist citizens with the following: • to rescue animals in distress; • to enforce all county and state animal -related laws; • to protect animals from neglect, mistreatment, and abuse; • to assist, relocate and rehabilitate wildlife; • to respond to emergency situations in which an animal is in danger or in proximity of creating a danger and; • to educate the public about animals and responsible pet care. 2. Animal control officer authority. The response from the Shelter to citizens concerns and complaints about wild and domestic animals involves all personnel, from office staff handling the complaint to other designated personnel responding to the J complaint. Though kennel workers and animal control officers might respond to J animal control and rescue situations, only animal control officers are empowered to issue a warning, warrant, or summons or dangerous dog permit and conduct routine field operations. 3. Attire. When responding to animal control complaints, all personnel shall be dressed l in the appropriate uniform as described in the personnel policies manual. 4. Daily records. A record is completed by all personnel responding to animal -related j matters in PetPoint. Types of calls (including street addresses), routine patrols and J equipment checks are recorded each day. This information is made a part of the monthly report at the end of the month. 5. Receiving a�plaint. Calls from citizens about animal -related complaints are initially handled by office personnel. Staff is to obtain as much detailed information as possible and assess whether the call should be written up as a complaint or cruelty. 6. Emergency vs. non emergency. Situations in which personnel are to respond immediately are those in which: A. dangerous domestic or wild animals are attacking or threatening humans; B. domestic or wild animals are sick or injured or suspected of being cruelly treated; C. animals are left unattended in vehicles during hot weather; D. animals are suspected of carrying rabies; 26 E. domestic or wild animals have bitten humans; F. wild animals are trapped in the living space of residences; G. wild or domestic animals have been trapped; H. animals are running at large; and Non emergency situations may include cats in trees, barking dogs, and stray animals that have been restrained by citizens. These types of situations are not conclusively non emergencies; it is important for staff to fully determine whether animals are at risk of being injured or are posing any degree of danger to humans. 7. Complaint vs. cruelty. For cases alleging that an animal is being or has been neglected, mistreated or abused, staff shall write up the complaint in PetPoint (see --� Procedure ARC -OFF). Nuisance complaints require that a nuisance affidavit be completed. 8. Writing a complaint. Incoming calls from citizens reporting animal -related problems that require Shelter assistance are recorded in PetPoint and a case form to be printed. This form must be completed for every complaint received. Staff should obtain detailed and accurate information from the caller, including the caller's name, address and home and work telephone numbers, a precise description of the problem, the type and location of animal, the name of the owner of the animal, if known and if applicable, and time and date of the call. For example, a detailed description of an animal -related problem would read "an injured and unmoving black dog is lying on the sidewalk at the corner of Truman and Grinnell." ADDING CASE PRCICEDURES 8. Login to Petpoint and choose Case ADD/EDIT 9. Choose ADD new case 10. Enter all pertinent information 11. Choose add new memo at bottom of screen ` 12. Enter a description of call in memo field choose submit 13. Choose submit on main page 1.4. Print call and give to officer 9. Dispatching a complaint. Call officer on duty and give them clear verbal information regarding the case. Make sure to give the officer the printed case report upon their return to the office. IF the officer is on the premises at the time the call comes in, hand them the printed case report and give them clear verbal instructions. Emergencies must be dispatched immediately. Non -emergencies should be given to the officer when appropriate. ` 1 10. Processing; complaint forms. The employee responding to the complaint must 27 _ - indicate on the animal control case form what action was taken in every situation - and, should the animal be impounded, include the intake number. To enable quick retrieval and assessment of continuing animal control problems, all complaints should be reviewed by the Animal Control Officer routinely. 11. Animal Control Officer. ACO's are responsible for responding to and taking the appropriate action on all calls regarding animal emergencies during the off hours. _ Animal emergencies are defined as any situation in which an animal is in danger or is creating a danger. These calls for service will involve both domestic and wild animals that are sick, injured, stray, orphaned, abandoned, neglected, abused, or in a - situation that is in any way distressing or dangerous to the animal itself, to other animals, or to humans. = If the situation is not clearly identifiable as an emergency or the caller is very upset and the possibility of injury, illness, suffering, cruelty, or death to an animal exists, the ACO will respond promptly. In those cases where the ACO in the performance of duty, anticipates hostility, interference, or physical confrontation from any individuals, then he/she will request that a police officer accompany him/her. Police assistance should always be requested when responding to cruelty cases or any type of call where law enforcement powers will be necessary. In those cases where the ACO does not physically respond to a request for assistance because the situation is not an emergency or is out of the jurisdiction, he/she will politely explain to the citizen why he/she is not responding, and will offer -� whatever verbal advice and assistance is appropriate. Callers outside of the jurisdiction should be referred to the appropriate agency and if there is any doubt the ACO should respond. ACO's are expected to use good judgment in handling emergency situations. It is impossible to develop complete guidance to cover every situation that an ACO might face, however; the examples in Appendix III are offered as a guide. PROCEDURE ARC-RES 28 Effective Date: 1-1-10 ANIMAL RESCUING General. Professional animal -handling skills, good judgment, and quick, efficient, and humane actions are necessary for rescuing animals in distressful situations. Only 1 those personnel trained to handle animal -related problems will respond to animal emergencies. 2. Response time. Any calls of an emergency nature (see Appendix X) shall be responded to immediately. Personnel involved in a non emergency situation should break off any action and respond to an emergency. 3. Animals in distress. All sick or injured domestic animals should be transported immediately to the nearest veterinarian. Injured or sick wildlife are to be promptly transported to the Wildlife Center for evaluation. 4. Animals in unattended vehicles. Because the temperature in a closed vehicle during hot weather can quickly kill or seriously injure an animal, all complaints of this nature will be handled as emergencies. Personnel must evaluate each situation quickly and carefully to determine if the animal is in immediate danger of dying. A. Signs of danger. Signs of extreme danger for animals in closed vehicles in hot weather include excessive panting, frantic behavior, unresponsiveness, and convulsions. B. Vehicle temperature. All animal control vehicles are to be equipped with an oven thermometer. For legal reasons and to determine if the animal is in danger, the temperature within the vehicle must be taken and recorded. This is accomplished by inserting the thermometer into the vehicle through the window or sliding it into a closed window at its top. C. Life-saving techniques. If the animal is unresponsive or convulsing, it is close to death. It must be removed immediately from the vehicle and its temperature quickly reduced. Once the animal is out of the vehicle, it should be soaked with cool water, using a towel around the neck and head, placed in an air-conditioned vehicle, and transported immediately to a veterinarian. D. Animals not in danger. If the animal in an unattended vehicle is not in immediate danger, employees should leave a notice on the vehicle stating the danger posed to animals. The animal control officer must continually check on the condition of the animal until the situation is resolved. All efforts should be made to locate the owner of the vehicle. If forced entry into a vehicle is necessary to remove an animal in danger of dying, Shelter personnel 29 should promptly call the police department. Only a police officer can forcibly enter a locked vehicle. When an animal is taken from a vehicle, Shelter personnel will have posted an animal seizure notice to the vehicle, notifying the animal's owner or custodian of the emergency. 5. Domestic animals at large. A dog running at large poses a substantial risk of injury to itself or to citizens. Such situations should be treated as emergencies. Animal's at large exhibiting signs of illness or injury, including dogs and other domestic stray animals such as cats, rabbits, and ferrets, will be impounded. A. Animals with identification. If a stray animal is found with identification that gives the name and address of the owner, personnel should impound the animal and proceed to the specified location. Stray animals license tags number can be traced by the Shelter and returned to their owners. If the owner is home, the Animal Control Officer must cite the individual with an animal control notice of violation. Animal care technicians will not issue a notice or summons, but will impound the animal and refer the violation to the ACO next on duty. If the owner is not at home, the ACO / technician will post a notice on the door of the residence. This notice will instruct the owner to call the Shelter. B. Animals without identification. Stray animals with no identification will be impounded and held as strays for five days. Lost animal reports should be checked by personnel when the animal arrives at the Shelter. Residents requiring assistance with stray cats, whether feral or non feral, should be advised by office staff to pick up a humane trap at the Shelter (see also Appendix I). Under extenuating circumstances and with the approval of the Animal Control Officer, personnel will set and monitor a cat trap at a residence or on commercial property. 6. Cats in trees. Citizens requiring assistance to retrieve cats from trees should be advised to leave food at the base of the tree and keep dogs out of the area. If these methods fail and it appears that the cat will not remove itself, Shelter personnel will respond and assist with retrieval. It is left to the discretion of the staff on the scene if retrieval can be safely attempted. A supervisor must approve any decision to go up a ladder or a tree. 7. Found animals. A citizen who finds a domestic animal and does not wish to keep it until the owner is located will be asked to bring the animal to the Shelter. If this is not possible, personnel will pick up the animal as promptly as possible. ` 8. Wildlife. Because wild animals are unpredictable and may pose a degree of danger 30 to personnel, all wildlife are to be handled in as safe and humane manner as possible. Safety equipment should be used and protective gear worn when handling wild animals. A. Wildlife in living area. Shelter personnel are to respond promptly to citizens reporting wild animals in the living space of their residences. Once the animal is removed, the individual should be advised to close any obvious openings to prevent other animals from entering the building. B. Wildlife in non -living area. Citizens reporting wild animals in attics are instructed to use deterrent methods (see Appendix I for suggestions) and/or be referred to a humane trapping service. Only under extenuating circumstances will Shelter personnel visit the residence and offer assistance. C. Nuisance wildlife. All complaints will be entered in to PetPoint Case Function and forwarded to a Animal Control Officer. Guidelines for disposing of healthy wild animals may change from time to time depending on the incidence of rabies. Generally any wild animal not exhibiting signs of injury or sickness can be relocated to a safe area. Injured wild animals or those appearing unhealthy or unstable should be brought immediately to the Shelter or wildlife rescue at White Street. 9. Wildlife rehabilitation. Rehabilitation for slightly injured or orphaned wildlife is a viable option. Personnel will examine and evaluate all wild animals entering the Shelter to determine whether rehabilitation is warranted. At the Shelter, wildlife contained in cages should be covered and placed in a quiet area. If deemed suitable for rehabilitation, a wildlife rehabber should be contacted as soon as possible and arrangements made to transport the animal or have it picked up. If euthanasia is necessary, it should be performed immediately to prevent any further suffering or stress to the animal. 10. Back-up assistance. Personnel can request the assistance of the police department when they are being threatened or when citizens are uncooperative or disorderly. 31 PROCEDURE ARC -BITE Effective Date: 1-1-10 BITE CASES 1. General. Any domestic animal causing a bite to a person that breaks the skin must ` be quarantined for a period of 10 days. If the animal has a current Rabies Vaccination, and the owner has proof of such vaccination, the animal may, at the discretion of the Animal Control Officer, be quarantined at home according to j specific requirements and restrictions. If the animal does not have a current Rabies 1$ Vaccination it must be quarantined at the Shelter at the expense of the owner. Fee for Shelter quarantine is $10 per day for 10 days. 2. Jurisdiction. All bites of wild and domestic animals that occur in the MMO to MM16.7 jurisdiction and bites taking place in other jurisdictions which involve domestic owned animals by residents of the FKSPCA jurisdiction are to be handled immediately by Shelter personnel. Order to comely. The Animal Control Officer will notify the owner of the animal in person and in writing of compliance instructions. 4. Processing a bite complaint. Animal Control Officers will complete an ` offense/incident report for all cases involving domestic animals. Non -animal control staff will assist only in the capture of stray domestic or wild animals that have bitten; they will refer biting incidents of owned animals to the ACO for investigation and G processing the bite complaint. The offense/incident report asks for names, addresses, telephone numbers, and dates of birth for both victims and owners, along with a complete and detailed description of the biting incident. While the offense/incident report can be taken from the owner over the telephone, the ACO must see the animal before quarantine is initiated and after quarantine is completed. 5. Quarantine. Owners of domestic animals which have bitten humans will be served =� with a quarantine notice requiring a confinement of the animal for a period of ten days. The purpose of the quarantine period is to observe the animal to see if it becomes sick or dies. A. Home confinement. At the discretion of the ACO and upon proof of a current rabies vaccination, the animal may be quarantined at the owner's home. The pet owner is advised that the animal must be kept in continuous confinement for ten days, be available for examination at all reasonable times, and may not be released or removed from the place of confinement without consent of the Animal Control Officer. 32 The Animal Control Officer will contact the owner at the end of the quarantine period, observe the animal, and if warranted, release the animal from confinement. B. Shelter/veterinary confinement. The Animal Control Officer may require that the animal be quarantined at the Shelter or at a veterinary hospital if the animal is without a current rabies vaccination or if the seriousness of the bite warrants it. 1 If confined at a veterinary hospital, Shelter personnel will observe the animal at the end of the quarantine period. The pet owner will pay all boarding fees to the hospital. If confined at the Shelter, the pet owner will pay impoundment and boarding fees and purchase an animal license or prepaid Rabies, if applicable, before the animal is released. The quarantine notice will be updated once the animal is released from confinement and retained in the bite case report file. 6. Wildlife. Capturing wild animals that have bitten humans is not always possible. Shelter employees will make every effort to locate, identify, and capture the offending animal. In the absence of a The Animal Control Officer, another staff member will immediately attempt to capture wild animals that have bitten. A. Animals not captured. In situations where the animal is not apprehended and the individual was bitten by a rabies -risk animal (raccoon, bat), Shelter personnel will advise the bite victim of the risk of rabies and recommend immediate medical attention. B. Captured animals. Staff should be extremely cautious in approaching and capturing wild animals that have bitten and may be rabid. Appropriate protective gear and gloves must be worn. Other types of equipment to protect personal safety should also be used when handling any potentially dangerous or rabid animal. In situations where the animal is captured, the health department must be called to determine if they want the animal for testing. If so they will come out after the animal has been euthanized and prepare the animal for testing. The bite victim should be instructed to immediately consult a physician and will be notified by Shelter staff of the rabies test results. 7. Head tests. For wild animals that have bitten humans and are suspected of having rabies, head removal and specimen preparation for laboratory diagnosis is required. The health department will handle the decapitation if there are no shelter personnel with the training to perform the decapitation. A rabies report form should be completed in its entirety by Shelter personnel and delivered, along with the head or carcass of the animal, to the Health Department. Results from the laboratory are reported to the Shelter within three days of receipt of 33 the specimen. 8. Closing a bite complaint. Case reports are considered closed after the animal is released from quarantine or euthanized and tested, or after all reasonable attempts to ' locate the animal have failed and the Department of Health has been notified. 34 PROCEDURE ARC -TRAP Effective Date: 1-1-10 TRAPPING PROCEDURES _j 1. General. It is the goal of the FKSPCA that all community residents are educated ` about the need to live in harmony with wildlife. In most situations deterrent methods will be more effective in solving wildlife problems than trapping. Some animal nuisance complaints may require the borrowing of a humane trap from the Shelter. 2. Guidelines. To provide for the humane removal of a wild or domestic animal, guidelines and deterrent methods have been established and are set forth in the Trap Loan Agreement and Appendix 1. 3. Borrowing a trap. Traps can only be borrowed by residents of the jurisdiction served for one -week periods. Except under extenuating circumstances, residents must pick up a trap at the Shelter and pay a $50 deposit. Traps can only be borrowed between Monday and Saturday. All traps out on loan must be returned by Friday afternoon. 4 Office staff will complete a trap loan agreement form for every transaction involving the borrowing of a trap. This form asks for the name and address of the borrower, home and work telephone numbers, trap type and number, and loan and return dates, as well as specifying trapping rules, baiting recommendations and deterrent methods. The original agreement is given to the individual, and a copy is retained at the Shelter. 4. Accepting a deposit. Generally all residents picking up a trap at the Shelter will pay a deposit. The method of the deposit, in cash or by check, is specified on the trap loan agreement form. All deposits are attached to the Shelter copy of the trap loan agreement. 5. Returning a "ap. Office staff will ensure that traps are returned within one week or in as timely a manner as possible. Extensions can be granted providing that an adequate supply of traps is available at the Shelter; the trap loan agreement form should be updated to reflect the new return date. Once the trap has been returned to the Shelter, the deposit is refunded to the individual; the office copy of the agreement form is pulled and placed in the folder for returned Trap forms. 6. Shelter monitoring of traps. Under extenuating circumstances, Shelter personnel, with a resident's permission and agreement to accept responsibility for the device, may set a trap on an individual's property. A trap loan agreement form is completed by the employee, with a copy provided to the citizen. Accepting a deposit is at the discretion of the employee. 35 Shelter. personnel will check the trap every hour. Depending on the nature of the work after normal business hours for the Animal Control Officer, the trap may be pulled in the evening and re -set by Shelter personnel during the first shift of the following day. It is the responsibility of personnel to advise the property owner of the status of trapping nuisance animals. Traps set by Shelter personnel on non private or commercial property must be locked to prevent damage or theft. W PROCEDURE ARC -CRUELTY Effective Date: 1-1- 10 CRUELTY INVESTIGATIONS 1. General. Protection of animals from acts of cruelty, abandonment, and neglect is provided for in the Florida Comprehensive Animal Laws and Monroe County Code. All cruelty investigations by an Animal Control Officer must be performed objectively. Each situation will determine whether an official warning, education, criminal prosecution, and/or seizure of the animal are the best resolution to the -� problem. _ 2. Response time. Because of the potential emergency nature of all suspected cruelty situations, the Animal Control Officer will respond and investigate complaints in a timely manner. All complaints are to be investigated within 24 hours. Communication with the complainant for the purpose of gathering accurate information will aid personnel in ascertaining the severity of the complaint. Non - animal control personnel should refer cruelty complaints to the Animal Control Officer, and be available to assist with any animals. 3. Cruelty situations. Any complaint received when an Animal Control Officer is not on duty should be referred to a supervisor, who will determine what course of action should be taken. Complaints in which there is any possibility that the animal is in ` danger or is suffering, abandoned or dead from mistreatment must be investigated promptly. Any time that a stray or surrendered animal picked up by or delivered to the Shelter shows evidence of severe neglect or abuse, the situation should be brought to the attention of a supervisor or Animal Control Officer. A determination will be made to hold the animal in a safekeeping status or disposition it in accordance with FKSPCA procedures. At the minimum, any of the following circumstances require immediate investigation of the animal's health and welfare: A. open sores or physical deterioration B. absence of adequate food or fresh water C. improper housing or sheltering , D. obvious inhumane treatment E. abandonment 4. Receiving a�plaint. Calls from citizens about suspected cruelty conditions are 37 initially handled by office personnel. Staff is to obtain detailed information. It is important to obtain a complainant's name, address, and home and work telephone numbers in the event personnel need additional information or have difficulty finding the location of the alleged cruelty. Furthermore, a complainant may be willing to make a formal statement or testify or be interested in learning the outcome of the investigation. The complainant must be assured that his or her name will not be relayed to the defendant, unless called into court to testify. Animal Control Officer will, however, respond to anonymous complaints. 5. Writing a complaint. A cruelty case report should be completed by office staff for any case alleging that an animal is being or has been neglected, mistreated, or abused. The complaint should be as detailed as possible, listing the complainant's name, address, and home and work telephone numbers, a description and location of the animal, type of abuse, name of owner if known, and date and time of occurrence. For example, a detailed description of a suspected cruelty case would read, "A small, underweight brown dog is on a short chain in direct sunlight without shade, shelter, food, or water in the rear yard at 3310 Maloney Street. Owner is John Doe." The investigator's section of the cruelty case report must be completed the day of the investigation. Every matter involving the case, such as re -inspections or conversations with the owner, custodian, complainant, veterinarians, or witnesses, must also be recorded on the day of occurrence. Cruelty case reports are internal forms only and are maintained at the Shelter. Active files will be kept in the Animal Control Officer office at the investigating officer's desk. 6. Responding to a complaint. Upon arrival at the location of a complaint, the investigator should explain the nature of his or her visit and ask to see the animal. Any time an animal is suffering or in danger, it is up to the discretion of the officer to allow the owner time to correct the situation or, if warranted, immediately seize the animal and bring charges. In some situations, such as neglect cases, the investigator may want to view the animal through an alley or, with permission, from a neighbor's property before approaching the resident. Should the animal be observable from where the investigator is standing, he or she must decide whether to (a) provide the owner with the opportunity to take corrective measures within a specified time period, (b) charge the owner with cruelty or with being an unfit owner, and/or seize the animal. 38 If the owner is not at home and the animal has not been observed, notice will be posted to the door of the residence. This notice gives communication to the owner to contact the Shelter within 24 hours to prevent further action. 7. Complaint documentation. It is important for the investigator to gather and document precise information and to take pictures of the animal and property on which the animal is found. Such information would include: A. A complete description of the animal and its behavior and living conditions, including the type and severity of abuse, mistreatment, or neglect. B. Names, aliases, addresses and phone numbers of the defendant (whether it be the owner, custodian, or other parties), witnesses, or other individuals. If it seems likely that the case will be prosecuted, the suspect's date ofbirth and social security number are important. C. In cases involving juveniles, investigators should obtain the age of the juvenile and information about the parent or guardian. Permission from a juvenile's parent or guardian must be granted before questioning the youth. The parent or guardian should be advised of the allegations involving the juvenile. Whenever dealing with a juvenile, a supervisor must be contacted prior to interaction. D. Statements from defendants, witnesses, veterinarians, and other individuals having information about the condition of the animal. E. Date, time, and weather conditions. F. In cases of neglect, the investigator should determine the length of time the person has been responsible for the animal; what, how much, and how often the animal is fed; where the animal stays or when it is brought inside; the name of the veterinarian; and any other information the investigator deems pertinent to the case. G. In cases of physical deterioration, the investigator should ask about the animal's illness or injury to determine the length of time the condition existed, how the condition occurred, type of treatment provided, and any other important details. 8. Non seizure of an animal. Any time an animal is not in danger nor impounded and yet a violation exists, the investigator should educate the owner or custodian about the proper care of animals and verbally explain the actions needed for compliance with the law, providing a written notice and time frame. The severity of the situation will guide the amount of time the individual is given to take corrective measures. Such a case may involve directing an owner to provide proper shelter within ten days and to keep the dog indoors until shelter is available. Personnel can assist with providing information on door flaps and bedding or neutering the animal. 9. Seizing an animal. Any time an animal is suffering or in danger, the situation must be corrected immediately or the animal seized. If a violation exists and the owner or custodian is not at home and the animal is impounded, the Animal Control Officer 39 will post an animal seizure notice to the door of the residence. Non -animal control personnel will not seize any animal, except in the presence of a police officer, when they may request. A supervisor can also be contacted for further assistance regarding the situation and the resolution. Any seized animal exhibiting physical or significant behavioral problems should be promptly taken to a veterinarian. Photographs should be taken of the animal. All seized animals, except in cases where the owner has signed an intake surrendering the animal, are placed in a safekeeping status. 10. Search warrants. Police assistance is always required to execute a search warrant. Animal Control Officer will inform the magistrate of every item he or she wishes to seize, including records, objects used to harm animals, and other items to be used as evidence. A search warrant should be issued, not just for a specific animal, but for gLny animal that is neglected or abused. Many times a Animal Control Officer may have knowledge of one animal in danger, yet upon entering the property will find other neglected or abused animals. Whenever possible a police officer will be requested to take photographs of the property and animals. Any animal carcasses or remains are to be taken to a veterinarian for necropsy. Items and animals seized must be listed; a copy of the search warrant left, and associated paperwork returned to the magistrate. Any items taken as evidence are marked as such and retained in a secure area. 11. Legal actions. Any case involving prosecution for cruelty or unfit ownership under the state code which may result in legal action should be immediately brought to the attention of the state's attorney via the Animal Control Officer or Shelter Director. At the time individuals are charged, Animal Control Officer is responsible for completing offense/incident and suspect/arrest reports. If the reports are being submitted to the police department, a case number must be obtained. The reports are to be as detailed as possible, kept confidential, and approved by the Shelter director or Animal Control Officer. Original reports are submitted to the police department with copies being retained in the Shelter's case file. 12. Closing a case. A case may be closed when everything possible has been done to help the animal, the violation has been corrected, legal action has concluded, and reasonable attempts have been made to contact the complainant about the resolution of the situation. The Animal Control Officer closing the case will put the paperwork together in an orderly fashion, secure papers in a file folder, and affix a label on the folder listing the name and address of the defendant. 40 PROCEDURE ARC -WARN Effective Date: 1-1-10 WARNINGS & SUMMONS 1. Animal control complaint. Calls from residents complaining about animal -related problems should be responded to by Shelter personnel in as timely a manner as possible. Office staff records such calls on case report in PetPoint and dispatch them to personnel in the field. 2. Animal control warnings. Upon arrival at the suspect's address and in situations 1 where the owner or caretaker is not at home, the officer will post either an animal control warning notice to the door of the residence. Citizens are advised of the violation, corrective measures to be taken, and a time frame, if appropriate, for compliance. Non -animal control personnel will post a notice notifying the citizen to call the Shelter. 3. Issuance of summons. At their discretion, Animal Control Officer may issue a summons for a violation of city and state codes and statutes. In most situations, an animal control warning notice is issued before a summons. Generally, animal control personnel must personally observe the violation in order for a summons to be issued. Repeat violations are typical cases for which a summons is issued. If the Animal Control Officer does not observe a violation but, in the course of the investigation, feels the complaint is valid, the officer should discuss the case with the county attorney to decide if the notice of violation can be issued. Usually these are situations where there is hard evidence, e.g., pictures, video, or tape recordings, and 4 the complainant is willing to go to court. Only with the authorization of the city/county attorney will we proceed in this manner. 4. Writing a summons. The Animal Control Officer records on the summons a date for the defendant to appear in the General District Court and the violation with which the individual is being charged. The defendant is required to sign the summons; if he or she refuses, a police officer is called to the scene. B. City violations. For violations of the city animal code, a ticket is written. A copy of the ticket is given to the defendant and a copy is submitted to the clerk of the court. 5. Nul processing summons already issued. In the event that a violation notice that has already been issued needs to be canceled, the following procedure should be observed: A. In the event that a notice has been issued mistakenly and no violation of law in fact occurred (e.g. the violator is not the owner of a dog), the Animal Control Officer should request that the city/county attorney's office approve the rescission of the notice, stating the reason why the notice should be rescinded. If the city/county ` attorney's office approves the rescission, the Animal Control Officer should send 41 written notice to the violator that the notice has been rescinded and that no fin-ther enforcement action will be taken. B. In the event that a notice has been issued correctly but the animal control department believes that enforcement is not warranted due to extenuating circumstances (e.g., the violator is cited for failure to license but obtains a license the day after the notice is issued), the Animal Control Officer may request that the city/county attorney's office not enforce the notice, stating the reason why he or she feels the notice should not be enforced. The city/county attorney's office will determine whether the stated reasons are sufficient to not enforce the notice and will advise the Animal Control Officer of its decision. No written notice of the request or of the decision should be sent to the violator. (This will permit the enforcement of the notice in the event the violator is subsequently issued a notice of violation of the animal control laws.) 42 PROCEDURE ARC -SAFE Effective Date: 1-1-10 SAFEKEEPING (Faith Program) 1. General. In special cases, animals are held in a safekeeping status at the Shelter. These situations include cruelty cases, abandonment, evictions, spousal abuse, and other situations in which the owner is homeless, incarcerated, or hospitalized. 2. Length of time. The amount of time an animal will be held in safekeeping will vary from case to case. Since the Shelter is unable to care for owned animals on a long- term basis, safekeeping cases should be resolved in as timely a manner as possible. 3. Intaking safekeeping animals. The intake process for safekeeping animals is similar to that of all animals entering the Shelter. An intake is completed, a physical examination is performed, and a kennel file is established. However, the intake slip must reflect the animal's safekeeping status. A supplemental form should be prepared indicating the FAITH Program, except for cruelty cases where information is a part of the cruelty case report. The supplemental form details the reason the animal is being held, the health and condition of the animal, and, if pertinent, the animal's living conditions. The form is placed in,a FAITH Program file, which will be kept in the top drawer of the file cabinet. 4. Returning a safekeeping animal. Animals held in safekeeping because the owner is incarcerated or hospitalized may be returned when the individual is released, provided that the animal was in good health and condition upon entering the Shelter. In all other situations, the animal may not be returned without the approval of a manager or Animal Control Officer. Personnel must determine that it is safe to release the animal, that all violations have been corrected, and that the animal is being released to a proper living environment. The Animal Control Officer maintains overall responsibility for ensuring that J i safekeeping matters are promptly resolved. Any special situations or delays should j be brought to the director's attention. 43 PROCEDURE ARC -COURT Effective Date: 1-1-10 COURT PROCEEDINGS 1. General. Any Shelter employee may appear in court for the purpose of submitting testimony relating to violations of city/county and state animal laws. Animal Control Officer personnel are expected to maintain an up-to-date court calendar and to ` schedule court appearances appropriately. 2. Attire. Animal Control Officer will wear appropriate uniform attire, and other i employees appearing in court should be dressed in professional, business attire. 3. Conduct. Personnel appearing in court will give factual and honest testimony and conduct themselves in such a manner as to create a favorable impression at all times. 4. Hearing dates. Court hearings to determine whether an owner is fit to care for an animal are set not less than ten days from the date of seizure of the animal. Other cases are scheduled in as timely a manner as possible. Preparation for court hearings. Any time case results in legal action, the Animal Control Officer must keep the attorney well informed about the case. If the case goes to court, the investigator should ensure that witnesses, if necessary, have been subpoenaed. All necessary documents, evidence, and seized items must be in order and brought to court on the hearing date. 1 2 3 a PROCEDURE ARC -PERMIT Effective Date: 1-1-10 General. Dangerous Dog Permits Applications. Owners of dangerous dogs are required to complete an application and submit it, along with applicable fees, to the director of the Shelter. Inspection. An inspection of the premises housing dangerous dogs is conducted by a Animal Control Officer, and the conditions found are recorded on an inspection form. If the director of the Shelter is satisfied that conditions comply with applicable standards, a permit will be issued. Permit requirements and inspections for dangerous and potentially dangerous dogs are contained in the county code. Renewals. Dangerous Dog permits are renewed annually, including submission of an application, payment of fees, and re -inspection. 45 1 2. 3 PROCEDURE ARC -FIELD Effective Date: 1-1-10 ROUTINE FIELD OPERATIONS General. Routine patrolling by Animal Control Officer is undertaken on a daily basis depending on emergency situations and animal control or nuisance complaints from citizens. Procedures. The Animal Control Officer on duty for the day will call in to the office for routine reports on calls. Any calls or follow-up responses to citizens and routine patrolling will commence. Sites. Because dog owners tend to violate local animal control ordinances (e.g., allowing a pet to run at large or not cleaning up after the animal) in certain areas, initial routine patrolling should focus on elementary, secondary, or high school grounds and community parks. Patrolling would also include setting and/or monitoring any traps set in residential or commercial areas. PROCEDURE ARC-VEH Effective Date: 1-1-10 VEHICLE MAINTENANCE 1. Appearance. Any employee using an animal control vehicle is expected to keep the inside of the van or car clean and well stocked at all times. As circumstances warrant, Animal Control Officer are expected to wash and clean the outside of the vehicle. Headlights and taillights must be free of dirt and debris. 2. Maintenance. No employee shall operate any vehicle that is operationally unsafe. Any mechanical defects should be reported immediately to the Director. 3. Safe . To provide for the safety of the public and Shelter personnel, the following rules have been established governing the operation of vehicles: A. Safety belts shall be worn at all times. B. The operator has the responsibility to check all safety features of his or her vehicle before commencing operation. This check shall include emergency lights, four-way flashers, brakes, horn, fluid levels, and the steering apparatus. C. While response to an animal control situation must be governed by the nature or emergency of the circumstance, personnel shall proceed in a timely and safe manner so as not to risk injury to the operator or to citizens. It is important that a safe driving example be set for the public. D. Only in emergency situations or to protect animals in the vehicle on extremely hot or cold days is it acceptable to leave the van unattended with its engine running. Employees are expected to carry an extra set of keys, to park the vehicle in a safe location, and to lock the van. Furthermore, employees are expected to return to the unattended vehicle promptly. E. An unattended vehicle must be locked at all times, including on the premises of the Shelter. F. Any traffic accident involving city vehicles should be immediately reported to the (1) police department and (2) employee's supervisor. The vehicle should not be moved until a police officer arrives on the scene of the accident. The filing of an accident report shall be completed by the operator of the vehicle. 47 4. Equipment in vehicles. Each animal control vehicle shall carry, at the minimum, the following items: one trap, two large kennels, assorted carrying cages, one capture pole, cat tongs, oven and rectal thermometers, first aid kits, leashes, muzzles, blankets, animal food, and a gallon jug of water. All equipment is to be checked prior to commencing operation during the first shift of the morning and maintained throughout the day in good working order. In addition to maintaining proper equipment, administrative forms for carrying out animal control business need to be on hand. These include animal intake slips, courtesy notices, contact cards, warning notices, cruelty investigative reports, citations; seizure and quarantine notices, nuisance affidavits, trap loan agreements, and free application spay/neuter forms. 48 PROCEDURE ANC-INT Effective Date: 1-1-10 ANIMAL CARE INTAKE OF ANIMALS 1. General. The intake process assures that animals are examined, medicated, and housed properly. Because comfort is important for an animal's overall well being, attention is given to each individual animal and its needs. 2. Intaking an animal. Office staff initially complete, upon intaking animals, a health record, personality profile form, and cage card. The Kennel card and health record are submitted to a kennel staff, and the health record is updated during an immediate examination of the animal to record its weight and type and dosage of vaccines or medications administered. A copy of the health record is maintained in the binder located in the exam room of each animal area. 3. Physical examination. ` A. Dogs and cats. Upon entry into the Shelter, a thorough examination is completed. The condition of the animal's hair and skin, eyes, ears, nose, and mouth, is observed and recorded on the health record and animal's kennel card if necessary. Any serious problems, such as mange or heavy infestation of fleas or ticks, must be promptly treated. j Its weight, to be noted on the animal's health record, determines whether the animal should be placed on a special diet. The behavior of the animal is a factor in its housing requirements. All animals are examined twice weekly by kennel staff, and puppies and kittens under six months of age are given a brief examination three times a week. ` The kennel staff s findings and observations are recorded on the animal's health record. Any stray or surrendered animal showing signs of severe neglect or abuse should be brought to the attention of a manager or Animal Control Officer. Kennel staff will also notify a manager of any owner -surrendered animal which may not be suitable for adoption. 1 B. Other domestic animals. Birds, guinea pigs, rabbits, hamsters, rats, and other 49 domestic animals are to be examined for obvious injuries or illnesses and housed in a proper cage or container. Ferrets will be placed in the cat room. C. Wild animals. Wild animals will be examined by kennel staff to determine whether they are suitable for release or rehabilitation or are to be euthanized. For wild animals that will be placed in rehabilitative care, staff will make every effort to locate a wildlife rehabilitator and arrange for transporting the animal or having it picked up. (If it is a bird the animal will be transported to wildlife rescue on White Street) = Kennel staff will place the wild animal in a suitable cage in a quiet area, cover the cage to reduce stress, and check on it frequently. Food and water, if appropriate, should be given to the animal according to its species. 4. Vaccinations Testing and Medications. All dogs six weeks or older receive DA2PPcv (Distemper, Adenovirus, Para influenza, Parvo, Corona) and kennel cough vaccines immediately upon entry to the facility. All cats six weeks or older receive a FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) vaccine. Stray, pregnant animals will not receive any vaccines until the holding time has elapsed and it has been determined to be safe. (I.e. if the cat will be fixed and it is early enough she can have a vaccine; if not, no vaccine will be given) In addition, all dogs, puppies, cats and kittens are dewormed. This information (including type of dewormer and amount used) is recorded on the animal's health record. All dogs over six months of age will be tested for heartworms. If the dog is positive and adoptable the treatment will be arranged with a local veterinarian. All cats and kittens will be tested for FELV/FIV. If the result is positive the cat or kitten will be euthanized. All dogs and puppies will be put on a monthly schedule of routine boosters, heartworm prevention and flea and tick medication. Treatments will be recorded on their health record. All cats and kittens will be put on a monthly schedule of routine boosters, and flea and tick medication. Treatments will be recorded on their health record. 5. Collaring. Dogs and cats are fitted with a paper (cats) or nylon collar (dogs) marked with its identifying intake number. The collar should be attached properly, not too tightly, and two fingers should fit between the collar and animal's skin. 6. Pictures. A picture is taken of each animal and attached to the animal's record in the computer. Pictures should be taken at intake and at examination if possible. 7. Housing. In addition to bedding and water and food in sanitized bowls, separate the 1 animals according to size, condition, sex, and adoptability. 50 A. Puppies and dogs are separated from kittens and cats. Canines are housed in kennels and felines are housed in the cattery. At no time shall these species be housed together. B. Puppies and dogs. 1. Each adult dog is confined to one run. Two dogs that enter the Shelter together that is compatible, and spayed or neutered or of the same sex may be housed together. 2. Nursing mothers and their young should be housed together, preferably in the quietest location to reduce stress. 3. Depending on their age and number, puppies from the same litter should be put in a large kennel. Puppies that have been at the Shelter for a time and appear to be healthy could be housed with other puppies for necessary socialization. All puppies should be observed before leaving them alone with each other. 4. Sick animals will be housed in the outside kennel locations. (400 room /outside runs) 5. Known or suspected aggressive animals will be held off view on stray side for a stray period 6. Healthy animals needing to be evaluated or time to adjust will be housed on stray side (off view) until they are moved to adoption area, transferred, or euthanized. 7. Dogs that have bitten humans or animals are to be housed in the quarantine room (stray side) for the duration of the quarantine. 8. Sick or injured animals may be made available for adoption depending on their condition. Animals that have bitten will be held in quarantine until the end of the quarantine period and will not be available for adoption during this time. C. Kittens and cats. 1. All healthy kittens and cats are housed in the stray room for up to five days to allow y adjustment to confinement. They are moved to the adoption area according to space, behavior, and condition of the animal. 2. Each adult cat is confined to one cage. Two cats that enter the Shelter together, are compatible, and are spayed or neutered or of the same sex may be housed together. 3. Nursing mothers and their young should be housed together in a specific room that is quiet and has clean air exchange. Depending on their age and adoptability, kittens may be place in the adoption area. 4. Kittens from the same litter should be housed together. 51 5. Cats who are sick are to be housed in the 400 room. 6. Feral cats should be held in a separate quiet room for any stray hold. 7. Cats that have bitten will be held in quarantine until the end of their quarantine 1 period and will not be available for adoption during this time. _ Except for feral cats, all other animals may be placed for adoption depending upon the behavior and condition of the animal. D. Emergency first aid. Any animal, either upon entry to the Shelter or during its stay, that shows symptoms of illness or injury should be brought to the supervisor's attention and transported, if deemed necessary, to a local veterinarian for �4 examination. The health record should be documented to note the reason the animal is being seen by a veterinarian and the approximate date the animal is due back to the Shelter. Kennel staff will consult with the veterinarian to determine necessary follow-up care and/or medications to be administered. All follow up care will be noted on the health record. E. Animal files. A file is created by kennel staff for every domestic animal upon entry into the Shelter. Contained in each file is a copy of the intake slip, and pet personality profile. 52 PROCEDURE ANC -FEED Effective Date: 1-1-10 ANIMAL FEEDING _9 1. General. Though an animal's stay at the Animal Shelter is temporary, it is important that animals are provided a regular feeding schedule of high quality food. Years of research indicate that a nutritionally balanced diet is essential for proper growth and a long life. ` 2. Feeding procedures for canines. At the beginning of each day, puppies and dogs should be counted to determine the amount of food to prepare. A. Preparation of food. B. Amount. Animals are fed the proper amount of food based on the size and physical condition of the animal. Growth formula is provided for puppies and dogs up to one year of age. C. Special diets. Obese dogs are fed smaller portions at each meal, and underweight dogs are fed smaller portions three to four times a day. Furthermore, dogs experiencing diarrhea are fed I.D. for three to five days and then slowly introduced to regular food. D. Water. All dogs are to be given fresh water daily and water buckets refilled when necessary. E. All incoming strays are fed immediately, as there is no way to know when they last ate. 3. Feeding procedures for felines. At the beginning of each day, kittens and cats should be counted to determine the amount of food to prepare. A. Preparation of food B. Amount. Eat cat receives, in its own dish, about one tablespoon of wet food in the morning and mid -afternoon. Dry food is provided for each kitten or cat throughout the day, except for cats with mastitis. C. Special diets. Cats with known kidney problems will be fed KD, and cats with known cystitis problems will be fed CD. Cats with an upper respiratory infection and no appetite will be fed baby food, tuna, or any other type of food that promotes eating. D. Water. All cats are to be given fresh water daily and water bowls refilled when necessary. 53 E. All incoming strays are feed immediately, as there is no way to know when they last ate. 4. Feeding mocedures for other animals. Other domestic animals such as rabbits, - ferrets, birds, guinea pigs, or hamsters are provided food according to their species. Such animals are fed during the morning feeding time and if necessary during the mid -afternoon feeding time. 54 PROCEDURE ANC-MED Effective Date: 1-1-10 MEDICATIONS 1. General. To prevent the spread of disease and to provide animals with the best possible medical care while in the custody of the FKSPCA, domestic animals are inoculated against certain diseases upon entry into the Shelter. Other types of medical treatment are administered on a case -by -case basis. ` 2. Medications for dogs. The dog's weight, determined upon its initial physical examination and recorded on its health record, is important, in part for determining the dosage for any medication administered. A. Upon entry into Shelter. All dogs six weeks or older receive distemper and kennel cough vaccines. All dogs are dewormed. Other vaccines and/or special medications may be administered depending upon the health and condition of the dog. Stray, pregnant dogs will be administered vaccines after the holding period. B. Routine treatment. After initial treatment upon entry into the Shelter, dogs aged six weeks to six months are administered two additional distemper vaccines, each spaced three weeks apart. Dogs older than six months are given one additional distemper vaccine three weeks after entry into the Shelter. Dogs and puppies over six weeks of age will also receive a Bordetella vaccine. A booster will be given every 6 months. In addition, after initial treatment, dogs under six months of age are again dewormed in two weeks. C. Intestinal parasites. Common types of worms found in dogs are roundworms, ` hookworms, whipworms, and tapeworms. A fecal sample will determine what type of parasite is present and what type of treatment is warranted. A routine deworming of Strongid-T or Pyrantel will be given. .lec per 1.0 lbs. 3. Medications for cats. The cat's weight, determined upon its initial physical examination and recorded on its health record, is important, in part, for determining the amount of dosage of any medication administered. A. Upon entry into Shelter. All cats six weeks or older receive a FVRCP vaccine for URI viruses. Cats and Kittens are dewormed, with Strongid-T or Pyrantel at Iec per 1.0 lbs. Other vaccines and/or special medications may be administered depending upon the health and condition of the cat. Stray, pregnant cats will be administered vaccines after the holding period. 1 55 B. Routine treatment. After initial treatment upon entry into the Shelter, cats aged six weeks to six months are administered an additional booster vaccine every three weeks and are dewormed every two weeks until they are 16 weeks of age. C. Upper respiratory infection. An air -borne, viral infection, upper respiratory can quickly debilitate cats in a shelter environment. Sneezing and runny eyes are generally the onset symptoms of upper respiratory. Upper Respiratory Infection that is not severe can be treated with Clavaox according to the dosage listed on box or Cephalexin according to dosage on bottle. Eye infections should be treated with ophthalmic ointment twice daily. The ointment should NOT contain any form of hydrocortisone. ***Any illness not responding to treatment within 7 days should be seen by a Veterinarian. 4. Medications for other animals. Other domestic animals will be medicated as circumstances warrant. Approval procedure. Any switch or change in medications for any animal requires the prior approval of the supervisor, unless recommended by a veterinarian. 6. Treatment Sheet. Treatment Sheets identify those animals receiving medical treatment at the Shelter. Such treatment could include medications for upper respiratory infection, ear mites, or a skin disorder. A treatment sheet is completed by kennel staff for each animal receiving medication and updated each time the animal is treated. Upon disposition of the animal, the treatment sheet is kept with the animal's file. 7. Health record. A health record is retained for those animals requiring a series of distemper inoculations or deworming treatment. This information tracks the dates an animal is scheduled for a distemper inoculation or for deworming and also provides pet adopters with a complete medical history of the animal while housed at the Shelter. The health record is maintained in the animal's file. 56 PROCEDURE ANC-ANI Effective Date: 1-1-10 ANIMAL MAINTENANCE 1. General. Not only does a thorough and effective cleaning of the Animal Shelter prevent the spread of communicable diseases, it creates a better environment for animals, staff, and visitors and ensures positive public perception of the agency and increased confidence in the health of the animals available for adoption. 2. Temperature. Every morning the temperature in the kennel, cattery, and stray areas is observed and noted. Any extremes in temperature should be immediately brought to a supervisor's attention. 3. Caretaking procedures for dogs. A step-by-step procedure for cleaning inside and outside kennels provides for the humane and efficient handling of animals. A. At the beginning of each day, kennel staff will check each animal and its environment, including inside and outside kennels, to determine if it needs immediate attention. B. Dogs are fed and medicated. Any housebroken dogs are immediately put outside. C. Kennel staff will observe whether animals are eating regularly, whether their urine and bowel movement conditions are normal, and whether they have any symptoms of illness or injury and any unusual behaviors. D. Dogs are all brought to outside play yards. Dogs are to be leashed at all times when transferring between areas in the shelter. E. Food and water bowls and bedding are removed. Blankets and sheets are placed in laundry barrels. F. Fecal matter shall be scooped and disposed in the trash bin. G. Any remaining food is emptied into the trash bin. The sprayer is filled with the quaternary disinfectant and water mixture. To allow for proper disinfecting, take bowls to tub; submerge and wash all water and food bowls. Thoroughly rinse all dishes in the order they were washed. H. The sprayer is used to disinfect kennels currently in use. Two sprayings are necessary: Disinfect all surfaces on the first spray and rinse well with the second. Walls, beds and fencing are sprayed and scrubbed using a broom or scrub brush once weekly or everytime an animal is adopted and vacates the kennel. Disinfectant must have a minimum of 10 minutes contact time to be effective. Kennels are to be thoroughly rinsed. 57 I. Kennels and beds are dried using a squeegee and towels. J. A solution of quaternary disinfectant and water according to directions on bottle or a solution of bleach 1:32 with water is prepared daily for disinfecting the exam room and laundry room. _l K. Clean bedding and bowls filled with fresh water are placed in every kennel currently in use. L. Drain covers and drains are cleaned. TRAP must be cleaned weekly! M. All dogs can be brought in to their clean dry kennels in the afternoon or as the weather necessitates. N. Fecal matter shall be scooped and disposed in the trash bin routinely. O. Outside drains are cleaned. P. Make sure all gates containing small dogs or pups are locked. 4. Caretaking procedures for cats. A step-by-step procedure for cleaning cat areas in the adoption rooms and cages on stray side provides for the humane and efficient handling of animals. A. At the beginning of each day, kennel staff will check each animal and its surroundings to determine if it needs immediate attention. -, B. Cats are fed and medicated. Staff should be especially careful with cats in the sick area. Cats with upper respiratory infection should be fed and medicated last, and employees should wash their hands and use a disinfectant after handling each cat. C. Kennel staff will observe whether animals are eating regularly, whether their urine and bowel movement conditions are normal, and whether they have any symptoms of illness or injury and any unusual behaviors. D. The sink, tub sink and pail are prepared with a solution of 1:32 bleach and water. Empty litter pans and scrub well. Then submerge pans in tub sink with bleach mixture for at least 15 minutes. Rinse well. Never clean litter boxes in the same area as the food/water bowls E. Remove feeding dishes and water bowls and empty remaining food in trash bin. To allow for proper disinfecting, submerge and wash all water and food bowls in the sink. Then submerge bowls in bleach solution for a minimum of 10 minutes, then thoroughly rinse all dishes, in the order they were washed. F. Remove cat(s) from their cages during the cleaning process. Cats should never be let out of cages to run loose during cleaning procedures as this spreads viruses. There are several options: • Keep one clean cage empty in each cat housing area. Move a cat from his dirty cage to the clean cage. Clean the dirty cage. Move the next cat to this newly cleaned cage and clean his dirty cage. Move another cat to this newly cleaned cage, and so on until all cages are cleaned. This system, however, is extremely time-consuming and not recommended as a first choice. • Use portable carriers. The most effective way to use portable carriers is to have one for each cat in each cat housing room. Temporarily label each portable carrier with the cat's name/number. Each day the cat would be transferred to his carrier in order \ for his cage to be cleaned. It is important to note that the cat cages should not be cleaned one by one, but rather all the cats in a section should be moved to their portable carriers at once in order to expedite cleaning of that section. When the cat leaves the shelter, his portable carrier would either go with him or be tossed. G. If you are using any of the above methods clean the cage in the following manner: • Remove all bedding... If blankets, rugs or towels are used, they must be washed, disinfected and replaced daily. • Remove food/water dishes and litter pans. Wash and disinfect all prior to reusing, even if by the same cat. • Remove all solid organic waste (feces, hair, etc.) left in the cage. This is important because disinfectants are not effective in the presence of organic material. • Scrub all surfaces well, including the cage door, with an appropriate detergent/disinfectant solution. Allow the solution to remain on the surface for the time specified by the manufacturer's instructions. Use a disinfectant proven specifically effective against various bacteria and viruses common in a shelter environment. • Wipe cage dry; replace bedding; replace clean litter pan; replace food and fresh water; place cat(s) back into dry cage. • Clean walls, floors, between and tops of cages, window sills and all other surfaces within the room. H. Another option is to spot clean the cages using the steps below: • Some cats may curl up in a fearful ball, but your presence might trigger the flight response in other cats. If a kitty is particularly fearful, create makeshift refuges using cardboard boxes or paper bags. • Cats may see your arrival as an excuse to bolt and will challenge your motor skills; learn to use one hand to occupy the cat or gently block his passage and the other to grab all the soiled items out of the cage. • If the food and water bowls are in reasonable shape, with no crusted bits or visible grime lining the edges, you don't have to remove them each day (unless you're serving wet food) • Fill the food bowl using a scoop, and toss the day -old water out before 59 replacing it with the fresh from your watering can. Keep a small stack of clean, disinfected bowls on reserve, though, in case you come across a messy eater or a sick kitty. • Ideally, litter should be dumped each day. Even if you have multiple scoops that you disinfect between cages, you just won't have time to do all the things required for proper disinfection: scrubbing, soaking in bleach solution for at least 10 minutes, and rinsing thoroughly. • If the litter pan itself is dry and free of diarrhea, you don't need to replace it with a new one; just add fresh litter after dumping the old litter into the trash can. • Shake out still clean but crumb -ridden towels and place them back in the cage, but remove and replace any wet towels with fresh. Leave clean cat toys, replacing only those that are dirty. • As you progress from one cage to the next and from one day to the next, you'll speed up learning to evaluate a cage quickly and make needed changes. Try to save as many steps as possible by removing dirty items in one step. Crusty food and water bowls, for example, can be stacked on each other and tossed into a dirty litter pan along with soiled towels, meaning you only have to reach in once during the removal process. If the cage is very dirty you will need to fully disinfect now When a cat has been removed for adoption or euthanasia, it's time to fully disinfect. Develop a mechanism that gives coworkers some indication of the status of the cage. If everyone sets up a clean cage in the same manner then at a glance everyone will know if the cage is ready for a new arrival. For instance by setting a full litter box in the corner, adding toys, and putting food and water bowls upside down in the center can indicate the cage's "freshly cleaned" status. This will work only if everyone is following the same process. I. Ensure the correct dilution ratio for all products is used and that for staff safety and the safety of the animals, they are followed. The following formula should be used whenever mixing bleach: Take the number 21 and divide it by the percentage of sodium hypochlorite in the bleach you're using. This will give you the number of ounces of bleach per gallon of water you should use. For example if you are using bleach with 5.25 percent hypochlorite, 21 divided by 5.25 equals 4. This means you should use 4 ounces of bleach for every gallon of water. I The HSUS recommends rotating disinfectants. Chlorine bleach or quaternary ammonium products are the two disinfectant choices most common in shelters. For example, use a disinfectant/detergent (such as a quaternary ammonium product) Mondays, Wednesdays and Fridays, and use a detergent and then bleach Tuesdays and Thursdays. The reality is no one product will kill every virus that exists in a shelter setting, therefore the need to rotate becomes even more important. K. To avoid the spread of disease, sick cages are cleaned last. L. Cages or containers housing other animals such as rabbits or mice are cleaned with a solution of bleach and water. M. The tops and sides of cages are disinfected rinsed and dried with clean towels. N. Each cage is provided with fresh water and dry food. O. The cattery floor and floor of front office is swept and mopped with a solution of water and bleach or disinfectant. S. Routine monitoring. Inside and outside kennels and cat cages should be checked frequently throughout the day and night and cleaned as needed, as well as replenishing `}pater. It is important that the health and condition of each animal be also checked frequently. Any unusual behavior or health concerns such as diarrhea, vomiting or lethargy should be brought to the attention of the supervisor. Fecal matter deposited in inside and outside kennels and in litter pans is removed prior to the close of business each day. 6. Laundrv. All soiled blankets, towels, sheets and washable toys are washed and dried daily. These items should be washed with one cup of detergent and one cup of bleach. 61 PROCEDURE ANC-GRO Effective Date: 1-1-10 GROOMING 1. General. Simply put, clean animals are more adoptable than dirty animals. They are also more comfortable and generally healthier, all of which makes for a positive image to potential pet adopters. 2. Schedule. Animals are groomed if needed upon entry and prior to being released for adoption. Kennel staff should coordinate effectively in order to allow time for grooming and other preparatory arrangements for animals being adopted. 3. Grooming services. Professional grooming services should be used for animals whose fur is severely matted. Volunteers who have working experience in grooming ` animals are also a good resource. John Demencious (Grooming by John) has graciously agreed to donate his professional services for animals needing groomed. 4. Bathing. All dogs should receive a flea and tick bath upon intake and every 2 weeks at a minimum. 5. Ears. Kennel staff should check all dogs, puppies, cats and kittens ears every week at a minimum. If the ears are dirty they must be cleaned. If they are infected or painful, treatment should be determined by a veterinarian. 62 PROCEDURE ANC-DVM Effective Date: 1-1-10 VISITING VETERINARIANS General. The FKSPCA is fortunate to have caring and humane -focused veterinarians in the community and on our spay/neuter clinic team. Their assistance provides a crucial role in the diagnosis, treatment and care of animals requiring special medical aid. 2. Schedule. A local veterinarian visits the Shelter every month to work our reduced cost spay/neuter clinic. This veterinarian will work with staff in examining and treating animals. The schedule of animals to be seen is organized by the kennel staff charged with the responsibility of creating the spay/neuter and rabies vaccination list. Kennel staff on duty is expected to be present during these examinations to ask questions and receive follow up care instructions. These instructions are to be written on the animal's health record. 3. Animal files. Kennel staff will keep a list of animals requiring examination and will pull the file of each animal on the day of the scheduled clinic. Animals considered for examination may include those that are potentially pregnant or have non -serious ` skin disorders, sore limbs, or upper respiratory and ear infections. A health record is completed for each animal examined; this record is retained in the animal's file and serves as notice of future, ongoing medical treatment. 4. Treatment Sheet. Depending on the veterinarian's diagnosis and instructions, a treatment sheet is to be completed, and the sheet updated on each occasion the animal is medicated. If the animal has a condition that can not wait until the clinic, the animal should be sent to the local veterinarian of choice for treatment. G11 PROCEDURE ANC-EUTH Effective Date: 1-1- 10 EUTHANASIA 1. General. Since euthanasia is the final act of kindness that can be shown to an animal, it is the policy of the FKSPCA that animals be handled with respect and sensitivity and protected from stress, fear, discomfort, and pain. 2. Training. Euthanasia training is provided by certified Euthanasia Instructors at various times throughout the year. During training euthanasia may only be performed by, or in the presence of, a person who has been approved as being adequately trained in euthanasia by the Florida Animal Control Association. Once the training is complete the trainee will perform euthanasia in the presence of the director, who will certify in writing the person. 3. Authorization for euthanasia. Florida State Statute 828.058 (4) (a) Euthanasia shall be performed only by a licensed veterinarian or an employee or agent of a public or private agency, animal shelter, or other facility that is operated for the collection and care of stray, neglected, abandoned, or unwanted animals, provided the employee or agent has successfully completed a 16-hour euthanasia technician certification course. The curriculum for such course must be approved by the Board of Veterinary Medicine and must include, at a minimum, the pharmacology, proper administration, and storage of euthanasia solutions; federal and state laws regulating the storage and accountability of euthanasia solutions; euthanasia technician stress management; and proper disposal of euthanized animals. An employee or agent performing euthanasia before October 1, 1993, must obtain certification by October 1, 1994. An employee or agent who begins performing euthanasia on or after October 1, 1993, must obtain certification before performing any euthanasia. However, a certified veterinarian technician who is an employee or agent as defined in the subsection may perform euthanasia without completing the certification course required by this subsection. Euthanasia must be performed in a humane and proficient manner. 4. Owner requests. The Shelter will euthanize animals of citizens requesting this service for a fee of $25. A signed euthanasia authorization must accompany the animal's intake form. A. Intaking the animal. An intake form must be completed for animals of owners requesting euthanasia. It is important for staff to ascertain whether the individual surrendering the animal is the legal owner. Contacting the owner's veterinarian confirming ownership is a practical approach. Staff must photocopy some form of identification. If the person surrendering the animal is not the owner, staff must call the owner for his or her consent. 1 64 The reason why the owner is requesting euthanasia is very important. If it is for medical reasons the condition of the animal will help staff to avoid hurting the animal during handling and to understand any effect its condition may have on the animal during the euthanasia process. It is equally important to know if the reason for euthanasia is for behavior; one of the most common problems is aggression. Staff should inquire into the circumstances under which the animal exhibits aggressive behavior. The person handling intake of the animal should be certain to document the animal's name on the intake slip, so it can be comforted during euthanasia. B. Adoptable animals. There may be occasions when an owner requests euthanasia for a pet and the staff member receiving the animal feels that it is adoptable. The employee should always discuss this situation with a supervisor. C. Staff. It is imperative that two staff persons be present when euthanizing any animal, including times when it is owner -requested euthanasia. If two people are not available at the time of an owner request, the animal should be taken to a veterinarian for euthanasia. D. Owner's presence. Owners should be asked if they want to be with their animal during the procedure. The room must be cleaned and prepared before bringing the owner and animal to the room. A box of tissue should be available, the area covered with a towel and, if possible, syringes prepared in advance. It is imperative for technicians to explain the entire procedure so the owner knows what to expect. Preparing the owner for any possible problems or anything which may be alarming such as an animal's reaction to a tranquilizer will ease the person's discomfort. Since the preparation process may take a few moments, it is important to kindly let the owner know when the animal is gone. Since some movement of the body can occur after death, staff should inform owners that this is normal and to be expected, but that the animal is no longer alive. The technician should ascertain that there is no eye reflex and, using the stethoscope, make certain that there is no heartbeat. Once death is determined, the technician should quickly and quietly secure syringes, needles and drugs and offer to let the owner be alone with the animal. The technician should wait outside to lead the person out when ready and to make certain that the individual is given pet loss materials. E. Owner's non presence. In some cases the owner will not want to be present during euthanasia, but may want to see the animal after the procedure. In these cases it is important to have the body arranged nicely, to clean up any blood or excrement, to cover the body, if necessary, leaving just the head out and to tidy the room. Syringes, needles and drugs must be removed and/or secured. While owners are normally allowed to be present, there are some situations in which this would not be allowed. The decision is at the discretion of the technician, and a 65 supervisor may be consulted if necessary. These situations may occur if owners are extremely distraught and their behavior may be disruptive or if the animal can be handled better without the owner present. Selection of animals. Shelter animals are selected for euthanasia based on the following criteria, keeping in mind that any selection order ofpriority may change as circumstances warrant: ability to cope in a shelter environment or new home environment, temperament, health, age, and condition. Health conditions will most often require the input of a veterinarian to determine the most humane action for the animal. Animals are evaluated by staff as to known or observed behavior/health issues. There are times when an animal's condition or behavior precludes any evaluation and results in immediate euthanasia. 6. Pre -euthanasia approval. Prior to euthanasia, the Euthanasia Technician will ensure that there are no special circumstances that may make euthanasia an inappropriate decision for that animal at that time. This involves checking the animal against lost reports, adoption applications, special holds, repeat scan for a microchip, etc., to ensure the animal can be euthanized and no mistakes are being made. The intake form is approved by a supervisor after ensuring all steps have been taken. 7. Controlled substances. All controlled substances, needles and syringes are to be kept securely locked and should never be accessible to the public or any unauthorized persons. Only staff members who have been adequately trained to use such supplies will have access to them. Drugs are kept under lock and key in the medical supply room and only trained employees should have access to the key. No controlled substance is to be removed from the Shelter without the approval of a supervisor. A. Record keeping. Each time any amount of a controlled substance is used it must be completely and accurately documented in a bound book kept in the director's office. The following information must be documented according to the Drug Enforcement Agency: date, animal's intake number, description of animal, amount used, balance remaining, and technician. Any discrepancy in the drug balance should be immediately reported to the supervisor or director. The supervisor will conduct monthly checks of this book to ensure proper accounting of the substance is being followed. The animal's intake form should be updated to record the date of and reason for euthanasia, the type and amount of controlled substance used, and the technician's initials. B. Inventorv. All controlled drugs must be carefully inventoried. The general supplies of drugs are locked in the main supply drug safe, and only qualified employees have the key to the safe. Each time a shipment of a controlled drug is received, it should be immediately placed in the safe and the appropriate paperwork completed, to include matching the invoice with the order slip. Each bottle may also be numbered in sequential order to allow for extra accounting oversight. A bound book is kept in the director's office listing the type and amount of each controlled drug within. Each time a drug is removed from the safe, the person taking the drug is to mark it in the book and then re-count the bottles and provide that tally in the log book, this helps ensure the inventory is accurate. Under no circumstances should a page be removed from the book. If a mistake is made, a thin line should be drawn through the error with the necessary correction being made and initialed. All entries should be made in ink, and no entry should be erased or completely obliterated. Any discrepancy should be immediately reported to the director. A complete inventory should be conducted bi-annually and kept in the file, to be provided to any inspecting agent. 8. Preparation for euthanasia. A. Treatment room. While euthanizing an animal, the door should be locked. When the door is locked, no one should enter that room unless it is absolutely necessary and only after making certain that it is safe to do so. Entering the room when euthanasia is taking place could frighten the animal and endanger the animal and staff members. Once euthanasia is complete, the door can be unlocked. During euthanasia the treatment room and adjacent areas should be kept as quiet as possible. Only essential persons should be present during euthanasia. B. Needle size. The proper size of needle and syringe is dependent upon the size of the animal. It is preferable to use the smallest syringe that can hold the proper amount of drug, as it is easier to hold and manipulate. The needle size should be based upon the size of the animal's vein. Typically kittens require a 27 gauge needle, adult cats require a 25 gauge 3/4" needle and dogs, depending upon size, require 18 - 25 gauge 1" needle. The 1 1/2 needles are usually used only in determining death by checking for a heartbeat in large dogs after checking for eye reflex and heart sounds. Needles should be checked for barbs prior to use and should be changed to prevent dulling if more than two insertions are needed. Used needles and syringes are disposed of in the red, medical waste container. C. Staff presence. Generally euthanasia must be performed by two persons. The handler is responsible for comforting the animal, securing and controlling the animal so it cannot bite, speaking gently using the animal's name, if known, soothing the animal and directing its attention to the handler, rather than to the procedure itself. The second person administers the injection. If insufficient staff is available and the situation cannot wait, the animal must be transported to a veterinarian for euthanasia. 67 Only in extenuating circumstances may euthanasia be performed by one person and only if it is safe to do so. Such situations may involve a newborn animal that can be held and injected by one person, a wild animal that can be safely tranquilized first or a critically ill or injured animal that must be euthanized immediately to prevent further suffering. 1 68 D. Presence of other animals. Only one animal at a time is present in the room. Live animals should not see another animal being euthanized nor should they see a carcass. Only under rare and extenuating circumstances may an exception be made and only if it will make the process easier on the animals. Such an exception may be a litter of newborn animals that are not conscious of what is happening, but are comforted by each other's presence. Care should be taken to keep them from seeing the actual euthanasia by covering the cage with a towel. If a mother animal and her young are to be euthanized, the mother is always first to spare her the anxiety of worrying about what is happening to her babies. If the babies are newborn with their eyes still closed, are nursing and are going to be euthanized with an intra-peritoneal injection, they may be placed against the mother's breast (if she has just been euthanized) after being injected and until death occurs as continuing to nurse and be with the mother will comfort them. ('Phis situation is very rare and only in the case of severely ill atom's and litters) 9. Euthanasia agent. Sodium pentobarbital is the euthanasia agent used in all cases. The preferred method of administration, when at all possible, is intravenously. Intraperitoneal (IP) injections are acceptable for infant animals, companion animals other than cats and dogs and wild animals, or in any other case where IV injection is not possible. Intracardiac injections must never be performed on conscious animals. An intracardiac injection may only be used if the animal is completely unconscious and an intravenous injection is not possible. 10. Pre -Euthanasia Sedatives. Ketamine and Xylazine is the FKSPCA's drug preferred for use in tranquilizing animals. It is less painful upon injection than other drugs and is fast acting. All tranquilizing agents are to be administered intramuscularly. Domestic animals should only be tranquilized when necessary, but not routinely. Tranquilizing is needed if the animal is extremely frightened, uncooperative, excessively active or aggressive. Wild animals and feral animals should always be tranquilized first. Tranquilizing agents may also cause the animal to vomit. If the animal is muzzled, it is essential to carefully monitor the animal and to remove the muzzle if it shows signs of vomiting to prevent it from strangling on its own vomit. 11. Dosage. The proper dosage for sodium pentobarbital is 1 cc per ten pounds; however, an overdose should always be administered. If necessary, additional dosages will be administered until unconsciousness and death occur. Cats weighing up to nine pounds receive 1 to 1.5 cc of sodium pentobarbital. Cats over nine pounds receive 2 cc. When administering IP the dosage is 3 ccs for cats less than nine pounds, and 5ccs for cats over ten pounds. 12. Euthanasia procedures. It is virtually impossible to list a direct step-by-step procedure regarding euthanasia since the proper method depends upon several factors, such as the species, age, size, behavior and medical condition of the animal. However, there are important guidelines, as set forth below, which should be .E followed. A. Small and medium-sized animals should be placed on a towel on the table and large animals may be euthanized on the floor. B. It is usually preferable to use the vein in the front leg of the animal for the intravenous injection. If this is not possible the vein in the rear leg may be used. The vein in the rear leg may be prominent on the outside of the leg or the inside thigh area depending on the species. If the rear leg is used in cats, the vein on the inner thigh area should be used; in dogs the vein on the outside of the rear leg should be - used. C. For intravenous injections, in most animals the vein is easily detected by merely applying pressure to it, by pumping the paw or by wetting the area with alcohol. It is preferable to locate the vein by these methods as it is much less stressful to the animal. However, if the vein cannot easily be seen in this way, the leg should be shaved using the clippers on dogs. Shaving is not usually too upsetting to dogs; however, the clippers should be turned on before touching the animal with them to avoid suddenly frightening the animal. The noise of the clippers does usually cause cats a great deal of anxiety, stress and - fear, and clippers should not be used. With cats, a small area of hair can be cut away with scissors. Animals other than dogs and cats should usually be tranquilized and then shaved. D. Once the vein has been located, the handler should hold off the vein by slightly rolling it and applying pressure. The technician will then insert the needle into the vein and will aspirate which, if the needle is properly inserted into the vein, will cause blood to appear in the syringe. Once the needle has been inserted, the technician should secure the syringe and tell the handler to release pressure on the vein. The handler will continue to firmly hold the animal's leg to prevent any sudden movement. E. The technician will then quickly and smoothly inject the sodium pentobarbital into the vein, watching carefully to ensure that the vein is not lost or does not "bubble." A bubble occurs when the needle comes out of the vein and the solution is injected into the surrounding area. This will be painful to the animal and convulsions may occur depending on how much solution has been injected. If the animal remains calm, the injection should quickly be administered into the vein above the site of the bubble or into the vein in a different leg. If the animal is in pain, stressed, or convulsing or if another vein cannot be promptly found, a tranquilizer should be administered quickly. F. Once the sodium pentobarbital is properly injected into the vein, the animal will collapse very quickly. The handler must continue to support the animal, speaking softly and gently caressing as animal as he/she is placed flat on the surface. The 70 I animal may remain conscious for a few moments afterwards, so it is very important to continue comforting the animal, periodically checking for consciousness by checking for an eye reflex. Once the animal loses consciousness, breathing and heartbeat may continue for a few moments. G. Death is determined by checking for eye reflex, and performing the toe pinch, checking for a heartbeat with the stethoscope, and lastly by inserting the needle into the heart to check for movement. The animal is never to be put in the freezer or left alone until death has been verified. Once death is determined, unless an owner wishes to make other arrangements, the carcass is gently placed into the freezer. H. Intraperitoneal injections should be used if an intravenous injection is not possible. The injection is made into the center of the abdominal area directly under the rib cage. A greater amount of sodium pentobarbital is necessary for intraperitoneal injections, and the proper amount varies upon the size of the animal. I. In some cases it will be best to tranquilize the animal before rendering an intraperitoneal injection. Once the injection is complete, the animal should be placed in a small, padded, covered crate, cage or carrier until death takes place, and then checked for death as described above. 13. Body Disposal. Pet Heaven Memorial Park will come every other Wednesday at Sam for pickup. It is imperative that all private cremations have been tagged and called in prior to pick up. 71 PROCEDURE ADP -ADOPT Effective Date: 1-1-10 ADOPTIONS ADOPTION OPERATIVES 1. General. As one of the key components of animal sheltering, it is the goal of the FKSPCA to provide quality homes for all adopted animals. This goal is met by establishing convenient hours, by employing staff to pre-screen applicants living in the adoption area and by establishing adoption guidelines and rules. 2. Adoption service hours. Weekday, weekend and evening hours to accommodate working individuals and families have a positive effect on the number of animals adopted. A. Visiting animals. The Shelter is open for visiting and adopting animals on the following days: Monday -Friday loam to 6pm and Saturday loam to 2pm B. Adoption Meets are scheduled at convenient times throughout the day and evening. 3. Adoption area. The Florida Keys 4. Adoption policies: • Landlord approval or proof of home ownership is required. • No animal will be adopted to anyone with the intention of having the animal's ears cropped, tail docked, or declawed. • No dog will be adopted to anyone with the intention of keeping that dog chained. • No adoption of declawed cats to adopters who want to let it outside. • No animal will be adopted to an applicant with a known history of child or animal abuse. • No animal will be adopted to an applicant who is suspected of being drunk or high at the time of application. • Adopter must agree to keep identification on the animal at all times. • Adopter must agree to provide routine veterinary care to animals in the home prior to adoption and the animal they are adopting. • All animals adopted will be adopted as companion animals. • Other cats in the home that are allowed outside should be tested for FELV/FIV before the introduction of a new cat in the household. • Although current animals in the home do not have to be spayed or neutered, they should have current vaccinations such as Rabies, and dogs should be tested for heartworms and on monthly heartworm prevention. • Everyone in the home must agree and want the adoption. • All animals in the home must get along. 72 If the applicant is interested in adopting a cat that will be inside/outside the staff will give appropriate options of cats that would do well in such an environment. Example: it may not be an appropriate match if the applicant is interested in a 6 year old cat that has lived indoors its entire life and is declawed: however there may be another cat who would do well in an inside/outside environment. VA] PROCEDURE ADP -DAILY Effective Date: 1-1-10 DAILYREVIE W General. A comprehensive animal adoption program is not complete without a thorough review of the entire process leading up to the adoption itself. It is therefore necessary to perform by kennel or front office staff a daily accounting of that process from reviewing applications to releasing animals. 2. Application review/count. The dog trainer, cat staff or office staff reviews each application highlights any questionable responses from applicants and ensures that potential adopters have signed the application. 3. Comparison check. To make certain that meet appointments are noted on the proper forms, the office staff compares the appointments listed in the meet book with the meet date on adoption applications. Any discrepancies must be immediately resolved. 4. Questionable adopter search. While the staff member handling the application should check the computer system cross referencing the name, address and phone number and the questionable adopter list before granting approval, the busy environs of the front office may preclude this review. The dog trainer and cattery staff should take steps to ensure that adopters do not have any QPO remarks on their record. Any problems in this regard should be brought to the attention of the Director. 5. Health check. On the day of the adoption (and everyday) it is important to note the _ animal's appetite and health, bathroom habits, including the use of outside runs and medical condition, such as upper respiratory infection. This information is derived from the animal's health record and the kennel staff s observation of each animal. 6. Application update. To inform potential adopters that an animal is scheduled to go home, cage cards are placed on the animal's cage, and back up applications are still encouraged. 7. Back-up applications. Because individuals are required to bring in other family members to meet the animal, obtain written rental permission, or wait for the outcome of the first applicant, back-up application may be filed for the same animal. The office staff should review each back-up application daily to determine its status. Any special comments in this regard should be noted on the application. 74 PROCEDURE ADP -PRE Effective Date: 1-1-10 PRE ADOPTION PROCESS General. The pre -adoption process acquaints the staff with the potential adopter's application and the behavior, health and personality of the animal being considered for adoption. 2. Application review. Prior to the meet appointment, the staff reviews the application in order to become acquainted with the applicant and the type of care the potential adopter will provide to the animal. For adopters who have indicated a lack of knowledge in certain areas, this prior review also gives the staff an opportunity to structure the consultation. Animal visiting. It is imperative that office staff interact with the animals available for adoption. Insight into the animal's behavior can be gained by socializing with cats and by walking dogs. Similarly, office staff can learn more about the behavior of the animal by consulting with staff members, particularly kennel workers. 4. Review of available data. A copy of the intake form and, for owner -released animals, a pet personality profile, and behavior evaluation are attached to the adopter's application which can provide important information about the animal to the office staff. In addition, the animal's health record is helpful in understanding the animal's current medical condition. 5. Confirmation of appointment. Office staff should call the potential adopter prior to the visit to confirm the time of the appointment. 75 PROCEDURE ADP -MEET Effective Date: 1-1-10 MEET PROCESS General. The meet process allows for a private consultation with the prospective pet adopter to determine suitability of placing an animal in a particular household. 2. Introduction. Staff is to be properly attired for every meet. After introducing himself or herself, a business card should be given to the individual. 3. Purpose of meet. It seems reasonable to believe that most adopters are anxious about an adoption meet. Since this is a dramatic departure from the way adoptions were handled by animal shelters in the past, it is important to put the individual or family at ease. The staff should explain why meets are conducted. A. The Animal Shelter wants to provide the best information about animal care and behavior so that individuals are equipped with the necessary knowledge to capably provide a healthy and happy life for an adopted pet. B. The Animal Shelter cares about its animals and is committed to matching the right animal with the right individual or family. C. The Animal Shelter wants to learn more about the pet adopter so that any concerns about adding a new family member are addressed before the pet is actually placed in a new home. 4. Application and adoption rule review. The staff should review the entire application with the adopter. "What attracted you to the animal" and "why do you want an animal" are excellent questions that reveal feelings and experiences of the individual. This would be a good time to talk about other family pets, to learn how they are cared for and to determine their spay/neuter status. It is also important for staff to inquire where the new pet would be left during the day, to ensure it was secure if appropriate. Other topics to be covered in this application review include but are not limited to: previous pet history including disposition and spaying and neutering, rental/own status, projected yearly animal care costs and experiences of children in handling animals. Open-ended questions, rather than questions that simply require a yes or no answer, are more interactive and revealing. The staff should read aloud the adoption policies and inquire into any concerns the adopter may have. 5. Pet personality profile. Although the pet adopter reviewed the animal's profile at the time of application, the staff should discuss the animal's personality and health with T the adopter, highlighting the following conditions: A. Because the Shelter has no way of knowing whether the information provided by a previous owner is accurate, the staff should stress that information contained in the pet profile cannot be guaranteed. B. Although the behavior, health and temperament of each animal are carefully monitored at the Shelter, staff has limited knowledge of the background of its animals and cannot predict how animals will behave in the future. The staff should stress that the Shelter cannot guarantee the health, behavior, age, sex or temperament of any adopted animal. C. The staff should inform the adopter of the medical treatment the animal received while at the Shelter, including distemper and kennel cough vaccinations. 6. Training. For both dogs and cats, proper training by owners can mean the difference between a happy or dissatisfied household. A. Housebreaking. It is important that the staff inquire where the animal will be kept during the day. Suggestions should be made for removing poisonous plants, clutter, hazardous items and prized possessions. Staff should ask adopters how they would housetrain the dog and make appropriate suggestions. While crating is recommended, at first adopters need to be aware of the proper methods of crating. Adopters may believe that cats do not have to be trained. Instructions should be given to place the cat in its litter box when it first comes home, to the different types of litter, and to keeping the litter box clean. B. Behavior. Obedience training classes for dogs should be recommended, as well as instructions for providing a chew -proof environment. Not only does training increase the bond between dog and owner, but it provides the adopter with skills and techniques to use for correcting undesirable behavior. Scratching furniture is one of the major complaints of cat owners. The staff should stress that adopted cats are not to be declawed and give reasons for the Shelter's position and make suggestions regarding trimming nails, using a plant mister for negative reinforcement and providing an appropriate scratching post. It is the responsibility of the staff to inform the adopter of the problems and techniques involved in declawing. C. Introductions to household. Animals can be easily confused when placed in a new household. Staff should discuss the importance of parental supervision around children and their friends and instruct children on proper animal handling. Introductions to other household animals should be done slowly and calmly, providing each animal quality time alone. Staff should inquire into the adopter's perception of the length of time an adjustment period could take. 77 7. Veterinary care. Basic veterinary requirements should be discussed, with emphasis on the costs for medical care. A. Current vet care. If the animal had been surrendered by an owner who provided verifiable medical data, this information should be discussed with the individual. The Staff should review the vaccinations the animal received upon entry into the Shelter and any other treatment it received while in the Shelter's care, emphasizing that the health or condition of the animal is not guaranteed. B. Future vet care. A rough estimate of the yearly costs for basic veterinary care - rabies, fecal, heartworm, and feline leukemia - should be calculated for the adopter. Staff must stress that such costs do not cover treatment for upper respiratory infections or medical problems not currently known and discuss the ability of the adopter to cover unknown expenses. C. Diet. Staff will review the animal's current diet and feeding schedule at the Shelter and stress the importance of feeding animals a high quality food. Suggestions can be made on how to slowly introduce animals to a new diet. D. 10 day physical examination. All adopted animals must be examined by a qualified veterinarian within 10 days of adoption. Staff should explain that the free examination by participating veterinarians covers an office visit only and is exclusive of any type of medical treatment or vaccinations. Identification. All adopted animals are provided a license tag and are microchipped. Because identification can insure the animal's future safety, Staff must encourage the purchase of a permanent tag for dogs and cats. It is important that indoor cats also wear an identification tag in the event they escape from the household. Adopters can order a tag at the Shelter. 9. Adoption contract and fees. The Staff will review the entire contract with the adopter, noting the agreements for providing care for the animal. In addition, the Staff will inform the individual of the adoption fee payable at the Shelter at the time the animal is released. This fee would generally include the adoption, and the costs for leashes, collars or carriers should the adopter wish to purchase these necessary items at the Shelter. 10. Pick-up time. A pick-up date and time are arranged at the meet. Staff should inform the office staff of the date and time of pick-up to allow staff times to prepare the animal for adoption. Adopters will be instructed to pick up the animal as soon as possible. It is preferable that animals be picked up by their new owners after 2 PM so as not to interfere with the kennel cleaning process and to allow time for grooming. Staff will remind adopters to bring collar and leash for dogs and a carrier for cats. 78 12. Denials. At any time during the meet process, the applicant can be denied permission to adopt a pet. While it is difficult to set forth specific guidelines, the Staff must connect the denial to established adoption policies. The reason for denial should be written on the adoption application, and the Staff and director informed of the decision so that the animal is made available for adoption by pending applicants. It is the responsibility of the Staff to make the right match, keeping in mind the breed characteristics of the animal selected and the home environment. Many times the family is great but the selected animal is wrong. It is the job of the Staff to keep this in mind. 1 Denials should be done in a pleasant and non -threatening manner. If handled tactfully, it can be an excellent opportunity to educate the individual about > responsible pet care. 79 PROCEDURE ADP-FOL Effective Date: 1-1-10 FOLLOW UP PROCESS <1 1. General. The follow up process allows the Staff to provide adopters with future 1 assistance concerning any behavioral or medical problems that may arise. 2. Future assistance. A comprehensive follow-up process provides an important avenue of communication and can make the difference between a pet staying in its current home and being returned to the Shelter. A. Follow-up call. Within two weeks of the adoption, Staff is required to call each pet adopter to inquire about the health and condition of the pet and its adjustment to the new household. The adopter's responses to such questions are to be recorded on a follow-up call form. This form is then made a part of the adoption file and serves as a resource for any future concerns or problems. In situations where the adopter indicates continuing behavioral or medical problems, the Staff should offer, if appropriate, corrective measures or refer the problem to the appropriate staff. B. Mailing and email list. All adopters are added to the FKSPCA mailing and email list. Adopters will receive the quarterly newsletter. 3. Adopter files. The office staff maintains a file on each adoption, filed alphabetically, by month/year. At the minimum, each file should contain the adoption application, contract, and follow-up call response. _l 4. Computer files. The office staff is responsible for inputting data on each adoption in the computer. All adoption information must be inputted and completed at the time the adoption is completed. PROCEDURE ADP -PR Effective Date: 1-1-10 PUBLIC RELATIONS 1. General. Establishing good public relations with community members and the media creates a favorable and lasting impression. Each time a pet is adopted from the Shelter, an image of the shelter is carried into the community. Adoption -related activities can promote an image of care, professionalism and success. 2. Pets of the week. Any animal advertised in a public forum should have a notation made on the animal's intake form. 3. Tours of the Shelter. Tours for both children and adults are and can be arranged. These tours provide an important educational experience for the community and serve as a reminder when individuals decide it is time to get an animal. When possible, the supervisor or director should be available to perform the tour. 81 PROCEDURE VOL-VOL Effective Date: 1-1-10 VOLUNTEERS RECRUITMENT General. Volunteers are generally used to socialize animals, assist with animal j caretaking, counsel prospective pet adopters and coordinate special fundraising events. Their special skills and talents make a positive difference in the lives of Shelter animals, and their recruitment is essential for good Shelter operation. 2. Selection of volunteers. Most volunteers are individuals who have visited or adopted from the Shelter, have been referred by community service agencies or are student interns. The Shelter prefers volunteers to be at least 21 years of age, although exceptions are made with the approval of the individual's parent or guardian. 3. Volunteer application. Individuals wishing to become a part of the Shelter's volunteer team are asked to complete a volunteer application that is submitted to the volunteer coordinator. The coordinator will review all applications and call potential volunteers to advise them of the process involved for bringing new volunteers on board. All volunteers will attend an orientation and interview session. ` 4. Orientation. An orientation session is an important first step in acquainting prospective volunteers about Shelter operation and programs. This session allows interested persons to evaluate their level of interest and time commitment. The volunteer coordinator will call potential volunteers to advise them of the date and time an orientation session is scheduled. 5. Orienting volunteers. After the orientation session, the volunteer coordinator will call all attendees to schedule a personal orientation. This session helps define expectations of both the volunteer and the volunteer coordinator in terms of the individual's area of interest, training and time commitments and skill level. The important role of the volunteer coordinator in interviewing potential volunteers is to determine if the needs of the Shelter will be met through the service being offered and if the individual can work in a stressful environment. Questions asked of the coordinator are designed to understand why individuals want to volunteer and what they hope to accomplish. Likewise, a person's feelings about euthanasia, spaying and neutering, keeping pets indoors and other animal -related experiences will help the coordinator formulate an opinion as to how the individual will fit into a shelter work environment. Since most volunteers interact in one way or another with the public, it is important that their relations with animals are humane, respectful, and kind. 1 82 During the session, the volunteer coordinator will tell the individual if he or she is accepted. 6. Acceptance of volunteers. If the volunteer is accepted, the coordinator will discuss placements, review general rules of behavior and conduct, establish a training schedule and have the individual sign a liability release form. Each individual is to read, understand and sign a release and, for persons under the age of 18, a parent or guardian is required to sign the form. No individual will begin working until the release is signed. Some people may want to help animals but prefer to work outside the Shelter environment. These individuals are best placed in programs like fundraising or performing such tasks as graphic art design. The coordinator is expected to establish a personnel file on each volunteer. This file will include, at the minimum, the individual's application, liability release form, training schedules, and a record of the number of hours volunteered at the Shelter. 7. Non acceptance of volunteers. Not all potential volunteers will be accepted to work at the Shelter. Some possible reasons: their service offered is not needed, they have an incompatible schedule, they have a poor or abusive history with animals or, they have are unable to deal with euthanasia. The volunteer coordinator will tactfully explain the reason why they are not being accepted and offer suggestions, if appropriate, for working at other organizations. The coordinator will write the reason for non acceptance on the volunteer's application. The application will be kept on file in the event the individual reapplies or a problem surfaces regarding the handling of denial. General rules. As with staff members at the Shelter, volunteers are expected to adhere to certain rules of conduct and behavior in order to provide a safe and productive work environment. These general rules will be explained by the coordinator to the volunteer during the interview. 83 A. Conduct. Volunteers must wear a name tag and are expected to dress appropriately. Because euthanasia of animals is a staff decision, volunteers will not interfere, under any circumstances, by questioning which animals are euthanized. Volunteers are expected to do their work in a professional manner, to be constructive at all times to assist in any work for which they are not trained, to refrain from loitering in areas, particularly the front office, and to refer visitors to staff if 1 questions are asked and the proper answer is not known. B. Adoption. Volunteers are not permitted to adopt from the Shelter until they have = completed three months of service. Not all animals entering the Shelter will be placed in a suitable home. Euthanasia is the final act of kindness the Shelter can extend to these homeless pets. Volunteers may find this upsetting and feel that adoption on their part is the best solution, not realizing that there are simply not enough homes for placement of all animals. The volunteer coordinator will explain during the interview the reason for the waiting period on adoption. C. Time commitment. Because staff work load is dependent upon a volunteer's time commitment, volunteers are expected to work according to the established schedule. D. Duty roster. Each volunteer is to sign in and sign out on a duty roster form upon every visit to the Shelter. This is particularly important for students and community service workers who have a set amount of hours to fulfill. The duty roster serves as the only form documenting the dates and times volunteers are at the Shelter or assisting with special projects. The duty roster also gives an overall picture of the impact of volunteer contribution. E. Volunteer calendar. To enable Shelter staff to plan tasks, assignments and work load, each volunteer is expected to schedule in advance, his or her time commitments with the coordinator. Any cancellations are to be reported to the department manager or volunteer coordinator. PROCEDURE VOL-VOL Effective Date: 1-1-10 VOLUNTEER PLACEMENT l . General. Making a good match between a volunteer's particular area of interest and the needs of the Shelter help further the mission of the FKSPCA in providing care and companionship for homeless animals. It is also important for the volunteer's self-esteem and feelings of contribution. 2. Volunteer programs. During the interview the volunteer coordinator will discuss the various volunteer programs available, either within the Shelter itself or outside of the Shelter. Many volunteers may already have a special skill that they are willing to contribute, such as graphic art design, calligraphy or photography or may desire to groom animals, assist with legal matters or rehabilitate wild animals, if properly licensed to do so. Typical volunteer programs include: A. Socialization. Both cats and dogs housed at the Shelter need socializing for bonding, exercise, and companionship and reducing stress. Volunteers will socialize only with those animals available for adoption. No volunteer is permitted in the stray side kennels and cat stray side rooms. Socializers are expected to understand adoption procedures as they will frequently be asked questions by visitors. Time commitment for socialization is based on the volunteer's schedule, although they will adhere to a certain time frame. Training is provided by the supervisor, front office workers, dog trainer or the kennel staff. (a) Cats. Cat socializers interact one-on-one with cats to ensure that their time at the Shelter is as enjoyable and stress -free as possible. Cat socializer's pet, groom and ` play with the animals, tidy the cat's living area and interact with potential pet adopters. (b) Dogs. Generally dog socializers walk dogs, an important activity that provides play and exercise time. Volunteers are instructed to properly leash and collar dogs, to scoop any excrement while walking and to secure dogs in their runs upon returning to the Shelter. Dog walkers must control dogs so that they do not jump on people or other dogs and, at no time, are dogs allowed off a leash. C. Kennel work. Many volunteers want to interact directly with animals. Kennel ` volunteers perform a wide variety of tasks ranging from cleaning kennel runs and cat areas, feeding, assisting with medicating and grooming to carrying out administrative and laundry chores. Training is provided by the kennel staff. M. . Volunteers are scheduled to work based upon the needs of the Shelter and are expected to adhere to a designated work schedule. D. Front office assistance. To qualify as a front office worker, volunteers must be able to interact well with people, to make decisions and to juggle several tasks at one time. Volunteers will respond to telephone inquiries, assist with intaking animals, explain adoption procedures and help potential adopters select pets, dispatch calls to personnel in the field, match lost/found reports and sell dog licenses and pet products. Training is provided by the office staff. Volunteers do not handle cash transactions, operate the cash register, approve adoption applications or schedule meets unless they have been trained to do so. Because of the extensive training involved, front office volunteers must commit to a weekly schedule. ` E. Administrative work. On occasion staff needs assistance with a variety of projects. These projects may include computer inputting, filing, following up on lost and found reports, or performing follow up calls. Time commitment for administrative work is on an as -needed basis. Training is provided by the office staff. 3. Training. Before any volunteer begins work at the Shelter, he or she must be trained. The coordinator will introduce volunteers, after the interview, to the staff of the department in which they will be placed. For example, individuals wishing to learn animal caretaking duties or front office procedures will be referred, respectively, to the kennel staff or the office staff. Volunteers generously give of their free time to help homeless animals and significantly complement the work of animal care professionals. Staff should always find time to verbally thank volunteers for their help. Staff may also want to add a nice touch by writing thank -you notes to volunteers, being certain to make a copy for the volunteer coordinator for placement in the individual's file. All volunteers should be treated by staff with courtesy, respect and appreciation. 4. Termination. Like staff, volunteers can be terminated for a variety of reasons. Poor performance, disruptive behavior, habitual tardiness or absenteeism or falsification of work hours by student volunteers or community service workers will result in termination. In most situations, any problems will be brought to the attention of the volunteer coordinator who will discuss the situation with the director of the Shelter. A meeting will be called with the volunteer for the purpose of discussing the reason for termination. The volunteer coordinator is expected to document in writing the events leading up to the termination, including discussions held at the meeting itself and add this information to the volunteer's personnel file. Should there be an extremely serious incident that would warrant the volunteer leaving immediately, the supervisor has the authority to direct the volunteer to leave. The supervisor will promptly notify the volunteer coordinator and director and will prepare written documentation about the incident. For community service workers and student interns, the volunteer coordinator will contact the probation officer or teacher to inform them of the termination. 87 APPENDIX I POLICY ON TRAPPING The following guidelines should be followed in response to requests for trapping wild and domestic animals. Information is also included on deterrent methods, sick, injured or orphaned wildlife, and "nuisance" birds, such as chickens, iguana and rats. This information is designed to educate citizens and to protect wildlife. 1. Guidelines. Traps are loaned for sick or injured domestic and wild animals or for animals confined in an area from which they cannot escape. Traps can only be loaned to individuals who can humanely and responsibly trap the animal according to the rules of the Trap Loan - Agreement. Callers needing assistance, such as handicapped or elderly persons, should be referred to the Animal Control Officer. Traps are not loaned to remove healthy, unconfined wildlife. Staff should offer appropriate deterrent methods (explained below) to the individual. If the caller claims to have tried these methods with no success, an Animal Control Officer should be dispatched to evaluate the situation. In cases where the caller is threatening to harm an animal, the Animal Control Officer should be made aware of the threat and be dispatched to resolve the problem. Staff should advise callers that harming animals is illegal, and they will be prosecuted if the animal is harmed. Traps are not loaned to remove wildlife from attics or garages. If the animal found a way to get into one of these areas, it can find a way out. A nest of young could be left behind that will suffer and die if the adult animal is trapped. Appropriate deterrent methods should be offered. A. Wild animals. The Shelter receives numerous calls from citizens regarding wild animals such as raccoons and chickens. They frequently request that healthy wildlife be removed from their yards or neighborhood. People generally do not understand the normal behavior of urbanized wildlife, are frightened of the animal or of contracting rabies or feel that the animal is a nuisance. It is normal to see raccoons and other urbanized wildlife during the day, even though these animals were once nocturnal. Wild animals have become accustomed to being around people, and the development of once wooded areas has lessened their food supply. Although wild animals sought shelter and food in the woods, they are now forced to fmd shelter in attics, or garages and eat food left out for pets and our trash. Callers should be educated about rabies. Over 50 percent of the raccoon population is immune to rabies. ` Many callers also assume an animal is rabid because they are near people and the animal has come upon porches or steps. But animals have essentially been trained to do this by "animal lovers" who hand them food or put out food, thereby lessening their fear of humans. Most wild animals will run away when approached by a human to avoid a confrontation. Citizens should not approach or frighten wild animals, however, and should wait for the animal to leave before allowing pets out. People are also frequently under the impression that it is better to trap and relocate the animal. Fewer than 50 percent of relocated wild animals survive. An animal already inhabiting the area in which a trapped animal is taken will usually attack a newcomer. In addition, the animal does the relocated animal will not have shelter or food in the new area. -� Wild animals that are trapped and removed are frequently leaving behind a nest of young that will suffer and die without the adult's care. = Although wild animals may be a nuisance to some people, rarely is it necessary to trap them. Trapping will not solve the problem. If an area in or near the home is attractive to wildlife, trapping a few of the species will only make room for others to inhabit the area. For the above reasons, it is best to deter wild animals rather than trapping them. Deterrent methods are listed below. B. Domestic animals. Traps are loaned for trapping stray cats or injured or sick domestic animals if the person is able to responsibly and humanely use the trap in accordance with the rules of the Trap Loan Agreement. Occasionally, individuals will want to trap feral cats with the intention of having them sterilized and then returning them to the wild. Individuals desiring to do this should be advised of the many dangers present to outdoor cats. They should also be willing to assume the responsibility of providing shelter, sustenance and future veterinary care to the animal. Arrangements must be made with a veterinarian in advance so that the animal can be taken immediately to the clinic when it is captured. All other trapped, stray cats must be promptly delivered to the Animal Shelter. A resident may want to borrow a trap to catch their own pet, such as a rabbit or guinea pig that has escaped. Traps may be borrowed for this purpose. Dog traps are only loaned with the authorization and under the supervision of the Animal Control Officer. 2. Deterrent methods. The following methods of deterring a wild animal from a yard or garden area or from inside the home are far more effective than trapping. These suggestions should be offered to citizens: ` A. Wildlife outside the home. Garbage should be tightly secured in sturdy containers. Pets should not be fed outside, nor should food be left outdoors. Because wild animals do not like strong odors, ammonia -soaked rags can be added to the trash or old stockings filled with ± mothballs can be tied to the handles of trash cans. Sprinkling the contents of the trash with cayenne pepper is also effective. `1 B. Wildlife in garden areas. Sprinkle Epsom salts on and around the plants. Animals eating 89 epsom salts will temporarily experience a stomach ache and diarrhea, but will learn to avoid the tainted area. Ammonia -soaked rags and mothballs can be placed around the perimeter of the garden. The noise from a radio can also help dissuade animals from coming into a garden. C. Wildlife inside the home. The animal should be confined to one room and exterior doors and windows opened to give the animal access to the outdoors. Leaving bright lights on and playing loud music can be effective in encouraging the animal to depart. Food can also be placed at exit points. If a bird is in the house, the glass portions of the doors and windows need to be covered to prevent the bird from flying into the glass and injuring itself in its efforts to escape. In the case of bats, they are only active for a brief period of time at dusk. Doors and windows should be opened at dusk enabling them to leave the building. Once the animal has left the house, any openings should be sealed to prevent other animals from entering. Unfortunately, many callers become irrational and unreasonably frightened if they have a wild animal in their home. It may be necessary to dispatch a Animal Control Officer to remove the animal. D. Wildlife in a chimney. A fire should never be started in the fireplace in an effort to remove the animal. Trying to smoke the animal out will cause it to lose consciousness and fall into the fire. A container of ammonia should be placed under the flue. It may be necessary to hang a rope down the chimney to help the animal climb out. Birds and infant animals will not be able to get out on their own and will need to be removed by a trained professional. Once the animal has been removed, the chimney should be capped to prevent other animals from entering. 3. Sick, injured and orphaned wildlife. Frequently the Shelter receives calls about sick and injured wildlife. When handling such a call, staff should complete a case report and obtain a precise location of the animal and the name and telephone number of the complainant. The person should be asked to stay with the animal until an employee arrives to prevent it from being further injured by other animals or crawling away and becoming lost. Callers should not attempt to handle these animals, but may place a box or trash can over the animal to keep it safe and confined until help arrives. If the injured animal is a bird, strongly encourage the caller to place something over the bird so that it cannot escape or be attacked by cats. The Shelter also receives many calls regarding orphaned wildlife. Generally the young animal is not really orphaned. The adult may be looking for food or afraid to return because the individual is there. If possible, the caller should be advised to watch the young from a distance to determine if the adult returns. Residents are frequently concerned about baby birds at the base of a tree. If the bird is fully 1 90 feathered, the adult may have pushed the young from the nest to teach it to climb or fly. Usually the adult is able to care for the animal on the ground until it learns to return to the nest. If the animal is very young or the area is too dangerous for it to be on the ground, the animal should be returned, if possible, to its nest. There is no truth to the myth that the adult ' animal will reject its young if it has been touched by a human. If the animal cannot be 1 returned to its nest, it should be brought to the Shelter or picked up by an employee. Many times callers will want to know what to feed orphaned wildlife, intending to rear the animal on their own. Raising a wild bird or mammal is extremely difficult. Animals require special nutrition, formulas and medication and may need to be fed every half hour. _ The Keys are fortunate to have several wildlife rescue organizations and rehabbers who have the education, training, expertise and permit to care for wild animals. It is illegal to raise wild animals without state and federal permits. The caller should be advised to keep the animal safe and warm until it can be brought to or picked up by the Shelter. Whenever possible, the Shelter will turn orphaned wildlife over to professional rehabbers. 4. "Nuisance" birds. Many calls are received from people regarding certain birds which they perceive to be a nuisance. Educating these people is very important to prevent birds from being harmed. For complaints of birds eating fruits and vegetables from trees and garden areas, advise the caller of appropriate deterrent methods. Effigies, such as plastic or rubber owls, hawks and snakes, are usually most effective, as are scarecrows. Aluminum pie plates around the ` perimeter and throughout the garden are also helpful. Other deterrents such as special netting and ultrasound devices can also be effective. Anyone wishing additional information about these types of deterrents should be referred to the Animal Control Officer or wildlife rescue on White Street. 5. Chickens. The only efficient and cost effective means of chicken control is through exclusion. Poisoning and flock frightening methods are not only extremely cruel, but are ineffective as well. Exclusion methods are inexpensive, permanent ways of making the area unattractive to chickens. Usually mesh is applied to treed and other such areas where chickens roost. A thin wire may also be run along the perimeter of the rooftop, preventing the chickens from roosting. As with other birds, the use of effigies, sound and other deterrents can also be effective. Additional information can be obtained from wildlife rescue on White Street. 6. Rats. Many calls received by the Shelter regard the capture of rats in and around the home. Y The Shelter strongly encourages the use of humane traps and will loan traps for catching rats if the individual is able to responsibly and humanely use the trap in accordance with the rules of the Trap Loan Agreement. Although snap traps are sometimes considered to be humane because they are supposed to kill the animal instantly, this is often not the case. There are many occasions when the animal is injured and suffers a slow, agonizing death. And, of course, the danger of children 91 or domestic animals becoming injured in the traps is great. For these reasons, the use of snap traps is not recommended by the Shelter. 7. The FKSPCA is strongly opposed to the use of glue traps. Glue traps are one of the cruelest methods of rodent control allowed on the market. The animal becomes securely stuck in a 1 tray of extremely strong glue. The directions on the container suggest that the animal and glue tray be put into the trash. The animal will then suffer for days, even weeks, before finally dying. Many animals actually chew their own limbs off in their attempts to escape. Obviously, the emotional and physical pain inflicted on these animals is unimaginable. The traps are also a danger to children and domestic animals. When receiving calls concerning the use of glue traps, obtain the address of the location where the traps are being used and dispatch the call to an Animal Control Officer. Poison is also extremely cruel and dangerous. The victim suffers prolonged convulsions before dying. Frequently rats will crawl between the ceilings and walls of homes. When the animal dies in these areas, there is obviously a horrible odor subsequently noticed throughout the home, and the expense of locating the carcasses and removing them from such areas is great. There is an extreme danger of children and domestic animals coming into contact with the poison or with poisoned animals. 92 APPENDIX II Adoption/Euthanasia Decision Matrix Animals who, given the space, time, staff, money or availability of an appropriate home could live well in a new home. Animals in good physical condition with treatable, non -contagious medical conditions such as skin problems, bad flea or mite infestations, a broken limb, abscess, or problems that could be fixed with treatment and/or time. Not an option Treatment should be sought if animal can be expected to recover. Only on the recommendation of a veterinarian as the most humane option. Animals in good physical condition with a medical Only on the recommendation of a condition such as an upper respiratory infection, kennel veterinarian as the most humane option or cough, ringworm or a less severe case of mange that may to prevent contamination of others. be very treatable but highly contagious in a shelter environment Animals in general poor overall condition and/or health I Only on the recommendation of a with little hope of improvement with treatment. veterinarian as the most humane option. Un�eaii ale Animals that is too young to survive on their own or in a The foster program enables us to care for ooung shelter setting, needing extensive care and socialization. these animals. Only on the recommendation of a veterinarian as the most humane option. Animals of breeds that are banned or at an increased risk in a community (such as areas where dog fighting occurs). Animals with behavior problems such as chewing, inappropriate urination, separation anxiety, timidity, destructiveness, or lack of socialization. Animals with a marked change in behavior due to stress as a result of an extended stay in the shelter. Animals who would continue to make good adoption candidates but whose cage space is needed for others. Certain species of animals, or animals with a serious condition that is not suitable for rehabilitation. 93 Not an option ...is only due to a lack of an appropriate placement that will provide a commitment to adequate training, socialization, and the proper environment. ...is generally performed for humane reasons to prevent further suffering. Not an option Rescue or Species Specific Organizations should be contacted. ad'1 =Animals with a terminal illness or injury, severe chronic ...is appropriate to eliminate ongoing t illness, or other serious medical condition. suffering for the animal on the recommendation of a veterinarian as the most humane option �emperamenti Animals that is extremely shy, timid, high-strung, stressed, ...is only necessary when there is an unlikely Issues or distressed. chance for successful adjustment into a new home. \ Animals that are showing signs of aggression, have ...is generally appropriate for humane, attacked another animal or person, or have a history of safety, ethical and liability reasons. NW__ Animals who have not and cannot be handled and do not ...is generally appropriate for animals with w , •• •.e adjust to the shelter setting. no hope of socialization. uri Utrder Animals that have been ordered for euthanasia at the ...is performed to comply with this ruling. direction of a judge, hearing officer or other public official with that authority. W, APPENDIX III Animal Control Officer I. GENERAL _l This guide is not intended to cover every possible situation that an Animal Control Offcert might encounter, but rather it is intended to offer generalized responses to common or frequent problems that might occur. It should be emphasized that nothing in this instruction should replace the overriding concern that the FKSPCA places on the welfare of animals and its firm determination to assist animals in distress. The FKSPCA hires only experienced individuals as Animal Control Officer and as such, they are expected to use good judgment in all situations, with the - welfare of animals being their primary concern at all times. If there is any question whatsoever about the legitimacy or validity of any request for assistance, then it is FKSPCA policy that the Animal Control Officer should respond immediately to the request. II. SPECIFIC SITUATIONS A. Owned Animals (owner is identifiable and available) ` 1. Owned, dead animals. Animal Control Officer will normally not pick up owned, dead animals. Citizens should be told to contact the Shelter the next morning for Shelter policy on this matter. 2. Owned, injured animals. Normally Animal Control Officer is not responsible for providing assistance to injured or ill animals owned. Animal Control Officer should politely explain that it is the owner's responsibility to obtain professional care for the animal and the Animal Control Officer will provide the telephone number of 24- hour-per-day veterinary service. If the owner appears incapable (a child, elderly person, drunk) or unwilling to assist the injured animal, then the Animal Control Officer should promptly respond and assist as necessary. 3. Owned, unwanted animals. The caller should be told to bring the animal to the Shelter during normal business hours. If in the Animal Control Officers judgment the animal is at risk he/she may pick up the animal and have the owners sign an intake, making sure they understand they cannot change their mind and get the animal back. B. Cats in Trees I. The Animal Control Officer will respond to cat -in -tree to assess the situation and leave food at the bottom of the tree. The caller will be advised the cat will come down on its own. If there is any indication that the cat has been injured or is being seriously threatened in some way, then the Animal Control Officer should try everything possible to get the cat down. 95 C. Strays, or unowned animals 1. Dogs. Stray dogs will be picked up promptly by the Animal Control Officer, if the caller cannot keep the dog confined in a condition of comfort and safety until morning when the Animal Control Officer are on duty. _l 2. Cats. Normally stray cats will be picked up by the Animal Control Officer if the - cat(s) is injured or in proximity of danger. 3. Dead domestic and wild animals will be picked up at the beginning of the next shift. D. Wildlife -� 1. Animal Control Officers normally shall not respond to wildlife at large, e.g., sightings of raccoons, raccoons in a tree, animals in attics, rooftops, etc. The ACO should call the citizen who called with the complaint to offer solutions and options, - or to simply reassure him/her that it is normal to see wildlife outside a home and in neighborhoods. ACO's, however, will respond promptly to calls involving sick, injured, or distressed wildlife that is or might be a threat to humans. Wildlife inside a caller's home (not in the attic, garage, etc.) is considered to be in distress due to high anxiety and possible injury to either animal or citizen. ACO should first respond by phone and offer quick, simple suggestions for alleviating the problem. If, in the judgment of the ACO, the caller is unable to handle the situation, then the ACO shall respond to provide assistance. The caller should be advised to avoid all contact with the animal. E. Animals in Vehicles Reports of animals in vehicles during periods of hot weather will be treated as emergencies and the ACO will respond immediately. Due to the very critical nature of such situations, the ACO will not try to extensively evaluate the situation on the telephone, but will go immediately to the scene and personally conduct an on -scene evaluation. Police assistance must be used in these cases. F. Bite Cases/ Barking dogs 1 1. If the biting animal is a stray or wildlife and is readily available (confined), then the police may request that the ACO respond and take the animal to the Shelter for quarantine procedures. The ACO will complete a report. If the animal is not confined, the ACO will attempt to locate it. If the ACO is unable to locate the animal, a description will be documented and posted in the Shelter. 2. Barking dogs are responded to by the Police Department after hours. ACO's may be requested to evaluate the condition of the animal. G. Police Assistance/Animal Seizure 1. All requests for assistance will be promptly responded to. The ACO will assist in a 96 securing the animals, if in the case of an arrest, raid, etc. there is an animal that needs to be secured to allow the police to enter a facility or residence. 2. Animal cruelty cases will be responded to immediately. If in the opinion of the ACO the animal is in a life threatening situation it will be seized. A police officer can also i direct an ACO to seize an animal. If an animal is seized, leave a notice at the residence and have a ACO follow up. The ACO unit should take pictures. Any = animal seized will be taken immediately to a veterinarian. 3. If the police request any FKSPCA staff to enter an unsecured building, a FKSPCA supervisor must be informed before the building is entered. �I I 97 Appendix III Florida Keys SPCA Financial Statements for the Years Ended December 31, 2009 December 31, 2010 FLORIDA KEYS S.P.C.A., INC. Profit & Loss January through December 2009 Ordinary Income/Expense Income Adoption Fees Contract - Monroe County Contributions & Donations Pet Food Pantry Building Fund Dog Park Donations FKSPCA Oscar's fund Spay/Neuter Clinics Total Contributions & Donations Donations In -Kind Fundralser Income Grants Interest Income Miscellaneous Income Spay/Neuter Clinic Income Microchips Public SIN Spay/Neuter Clinic Income - Other Total Spay/Neuter Clinic Income Sales Advantage Carrier Sales Clickers Collars & Leashes Food Frontline Greenies Odor Eater Candies Other Puppy Kit Sales Tax T-Shirt Sales Toys Sales - Other Total Sales Total Income Cost of Goods Sold Cost of Goods Sold Retail Goods Advantage/Frontline Carriers Collars & Leashes Food Greenies Merchandise TShirts Toys Total Retail Goods Cost of Goods Sold - Other Total Cost of Goods Sold Total COGS Gross Profit Expense Advertising Bank Service Charges & CC Fees Clinic Drugs Insurance Supplies Vet Fees Jan - Dec 09 15,648.00 389,729.10 440.00 64,530.00 2,640.00 112,374.08 4,808.00 14,254.50 199,046.58 11,985.02 72,106.60 5,889.89 8,487.50 907.31 2,485.00 20,152.00 185.00 22,822.00 1,533.45 1,230.00 2.00 1,418.00 3,584.00 1,425.00 660.00 87.00 542.00 65.00 (1,145.64) 1,127.00 312.00 4,256.00 15,095.81 741,717.81 3,105.54 3,341.10 444.82 3,455.91 272.83 376.08 233.40 794.92 12,024.60 753.79 12,778.39 12,778.39 728,939.42 8,475.13 3,046.92 748.94 1,253.93 6,699.49 20,068.75 Page 1 FLORIDA KEYS S.P.C.A., INC. Profit & Loss January through December 2009 Total Clinic Cudjoe Property Expenses Insurance Interest Expense Repairs & Maintenance Taxes Utilities Total Cudjoe Property Expenses Depreciation Expense Dog Park Expenses Dues and Subscriptions Employment Costs Salaries & Wages Employment Tax Expense Employee Health Ins. Miscellaneous Workers' Compensation Total Employment Costs ` Facilities Building Maintenance Equipment Purchase Equipment Repairs & Maintenance Grounds Maintenance Total Facilities Fundraising Expense Insurance Directors & Officers Fidelity Bond Flood General Liability Hazard Wind Total Insurance Licenses and Permits Medical Expenses Drugs Microchips Supplies - Medical Vet Fees t Total Medical Expenses Miscellaneous Office Expense Office Supplies Postage and Delivery Total Office Expense ` Operating Supplies ACO Supplies Cat Litter Cleaning Supplies Food ` Cat Food Dog Food Other ` Total Food Miscellaneous Total Operating Supplies Pet Food Pantry Expense ` Professional Fees Rent Telephone Training Uniforms Jan - Dec 09 28,771.11 5,410.41 18,119.12 6,052.74 3,756.98 1,298.14 34,637.39 18,639.93 244.83 765.00 277,883.07 21,398.62 55,543.21 575.12 6,162.24 361,562.26 3,829.51 293.88 501.11 2,425.28 7,049.78 8,870.77 1,036.26 259.57 2,108.00 3,027.71 906.10 1,451.38 8,789.02 122.50 28,818.36 2,502.50 6,712.66 22,384.20 60,417.72 341.61 5,252.11 852.92 6,105.03 294.47 1,512.44 6,793.40 5,269.69 6,686.95 12,606.15 1,502.19 22,708.65 104.82 7,801.93 1,092.00 4,497.38 1,230.00 750.91 Page 2 FLORIDA KEYS S.P.C.A., INC Profit & Loss January through December 2009 Utilities Electric Sewer Storm Water Water Total Utilities Vehicle Expense Gasoline Insurance License and Registration Repairs & Maintenance Total Vehicle Expense Waste Disposal Total Expense Net Ordinary Income Other Income/Expense Other Income Unrealized gain/(loss) CFFK ace Total Other Income Net Other Income Net Income Jan - Dec 09 13,938.08 2,934.13 775.00 2,088.49 19,735.70 1,985.48 3,293.91 109.60 1,078,85 6,467.84 7,062.94 619,291.17 109,648.25 22,284.76 22,284.76 22,284.76 131,933.01 Note: During 2009, $158,921.36 of income was generated from donations, fund raising, grants, and investments specifically designated for the FKSPCA Building Fund and cannot be used to offset operating expenses. Page 3 FLORIDA KEYS S.P.C.A., INC. Profit & Loss January through December 2010 Ordinary Income/Expense Income Adoption Fees Contract - Monroe County Contributions & Donations Building Fund Dog Park Donations FKSPCA Oscar's fund Spay/Neuter Clinics Total Contributions & Donations Donations In -Kind Fundraiser Income Grants Interest Income Spay/Neuter Clinic Income Microchips Public SIN Total Spay/Neuter Clinic Income Sales Advantage Carrier Sales Collars & Leashes Food Frontline Greenies Odor Eater Candles Other Puppy Kit Sales Tax TShirt Sales Toys Total Sales Total Income Cost of Goods Sold Cost of Goods Sold Retail Goods Advantage/Frontline Carriers Collars & Leashes Food Greenies Merchandise TShirts Toys Total Retail Goods Total Cost of Goods Sold Total COGS Gross Profit Expense Advertising Bank Service Charges & CC Fees Clinic Drugs Insurance Licenses & Permits Supplies Vet Fees Total Clinic Cudjoe Property Expenses Insurance Interest Expense Jan - Dec 10 16,024.00 478,934.46 112,026.80 2,748.00 89,953.41 5,908.31 7,317.00 217,953.52 13,116.72 86,105.50 26,535.00 7,620.33 700.00 20,101.01 20,801.01 2,010.00 1,682.00 1,468.00 3,738.99 787.00 1,110.60 39.00 261.00 20.00 (847.33) 1,130.00 101.00 11,500.26 878,590.80 4,592.21 592.94 777.53 4,816.94 685.86 127.32 465.00 90.02 12,147.82 12,147.82 12,147.82 866,442.98 1,626.98 3,614.65 1,192.42 611.14 25.00 6,880.86 16,743.68 25,453.10 1,028.00 17,861.60 Page 1 FLORIDA KEYS S.P.C.A., INC. Profit & Loss January through December 2010 Jan - Dec 10 Repairs & Maintenance 1,866.20 Taxes 2,687.84 Utilities 747.41 Total Cudjoe Property Expenses 24,191.05 Dog Park Expenses 1,040.79 Dues and Subscriptions 415.00 Education Materials 100.00 Employment Costs Salaries & Wages 290,068.39 Employment Tax Expense 23,574.29 Employee Health Ins. 61,472.04 Miscellaneous 3,793.83 Workers' Compensation 5,524.26 Total Employment Costs 384,432.81 Facilities Building Maintenance 2,997.97 Equipment Purchase 761.37 Equipment Repairs & Maintenance 1,658.46 Grounds Maintenance 2,438.63 Total Facilities 7,856.43 Fundraising Expense 5,714.74 Insurance J Directors & Officers Fidelity Bond 1,037.27 259.57 Flood 2,608.00 General Liability 3,639.23 Hazard 1,911.76 Wind 2,797.00 -1 j( Total Insurance 12,252.83 Licenses and Permits 701.25 Medical Expenses Drugs 20,657.14 Microchips 2,788.75 Supplies - Medical 13,822.72 f Vet Fees 21,886.22 111 Total Medical Expenses 59,154.83 Miscellaneous 1,262.52 Office Expense Office Supplies 4,872.09 Postage and Delivery 838.43 Total Office Expense 5,710.52 Operating Supplies ACO Supplies 1,709.29 =� Cat Litter 1,583.84 Cleaning Supplies 8,736.83 Food Cat Food 6,743.37 ` Dog Food 9,289.50 Other 345.27 Total Food 16,378.14 Miscellaneous 2,658.99 - Total Operating Supplies 31,067.09 Pet Food Pantry Expense 44.96 Professional Fees 9,882.60 Rent 1,183.00 Telephone 5,479.84 Training 2,140.32 Travel 1,090.00 Uniforms 839.11 Utilities ` Electric 12,787.51 Sewer 3,175.18 Storm Water 885.00 Page 2 FLORIDA KEYS S.P.C.A., INC. Profit & Loss January through December 2010 Jan - Dec 10 Water 2,717.66 Total Utilities 19,565.35 Vehicle Expense Gasoline 6,265.89 Insurance 7,347.47 License and Registration 634.60 Repairs & Maintenance 6,123.99 Total Vehicle Expense 20,371.95 Waste Disposal 7,728.48 Total Expense 632,920.20 Net Ordinary Income 233,522.78 Other Income/Expense Other Income Unrealized gain/(loss) CFFK acc 12,296.41 Total Other Income 12,296.41 Net Other Income 12,296.41 Net Income 245,819.19 Note: During 2010, $235,428.71 of income was generated from donations, fund raising, grants, and investments specifically designated for the FKSPCA Building Fund and cannot be used to offset operating expenses. Page 3 "BID FOR ANIMAL CONTROL SERVICES AND OPERATION OF ANIMAL SHELTER(S) ON BIG PINE KEY AND/OR IN MARATHON" (MM 16.7 through MM 70) Submitted by: Safe Harbor Animal Rescue of the Keys, Inc. (SHARK) Contact: Katie Bentley 10803 6t" Ave. Gulf Marathon, FL 33050 USA ph 305-731-3191 Safeharbor050@yahoo.com Mission Statement: SHARK will act as the "Guardian Angel" for all animals of Monroe County Tab 1. Bidder's approach to this project: ' Safe Harbor Animal Rescue of the Keys (SHARK) is a no -kill, not for profit organization formed in 2010 (501 c3 pending), specifically to help the animal population in the Middle Keys. Our Mission Statement is "SHARK will act as the `Guardian Angel' for all animals of Monroe County." We will pursue this in several ways, including raising awareness of pet overpopulation in the community, providing solutions to end the killing of adoptable animals, and dealing with the feral cat problem. Ultimately, through innovative ideas and energetic management, we will make the animal shelters on Big Pine Key and Marathon two of the most progressive shelters in the state. In submitting this bid to the Monroe County Board of County Commissioners we offer abundant and significant skills gathered over the years in our work in animal welfare. It is our intention to implement stimulating and enterprising plans for the future of the animal shelters of Middle and Lower Keys. Our philosophy of animal control is to make sure every animal we rescue, or is given up for adoption has the chance of a safe, secure, cruelty free life by working with intense dedication and to our utmost ability to place that animal in an appropriate, loving, caring home. We believe that animals in our care are members of our family and _ our community and as such deserve the best of care and consideration. Animal control must work fairly for the people in the community as well as for the animals. People in the community need to feel confident that a professional team of animal welfare workers will take care of any problems that may occur. We will strive with the utmost integrity to fulfil this role. Every community needs a rescue and rehabilitation center in its midst for the moral, ethical and caring response to animals in stressful situations and for the ministering to those animals. SHARK can offer abundant skills, expertise and experience in dealing with animal control, abandoned animals and cruelty cases. We profoundly believe that the BOCC and the community of the Middle Keys have the welfare of such animals at heart and will stand behind SHARK in its efforts to re -home and re -habilitate all animals in their care without the need to kill such animals. As a dedicated animal welfare organization SHARK intends to carry out its duties and responsibilities to the community of Monroe County to the very best of its ability. When this bid is successful and we are awarded the contract for the running of the shelters in Marathon and Big Pine Key, we feel that SHARK will become a source of pride to the BOCC and the community. Our goal is for SHARK to become a role model for other communities elsewhere. One of our many community services will be in the field of education. We believe that proper awareness can eliminate the issues of cruelty, neglect and the overpopulation of animals. Our goal is to set up outreach programs in as many areas as possible, especially in schools. This teaches children about their responsibilities to animals both at home as pets and in the wild, as well as the serious consequences of cruelty to animals. This can be achieved by promoting and sponsoring various activities in schools, such as `spot the dog', poster and essay competitions, best dressed dog competitions and award prizes for the best awareness of animal needs both domestic and in the wild. We will visit schools and give talks to groups or assemblies about animals in the community. We propose to demonstrate the advantages of spay and neuter programs, vaccination and proper pet interaction and training and will make ourselves available to anyone at anytime to advise on such matters. It is hoped that by creating an awareness of animals in need we will promote more adoptions and decrease the need for euthanasia. We will operate our facility with an `open door' policy and extend a welcome to anyone who wishes to visit the shelters. The public will have l the opportunity to meet and socialize with the animals irrespective of ,> whether they wish to adopt an animal or not. The shelters will be open on Sundays to enable families to visit, see the animals in our care, learn about their history and interact with them one on one. This will help us find the perfect fit for each family and increase the animal's potential for a full life in a loving home, where affection and joy between owner and animal is mutual. We believe that not every home is suitable for every animal but that there is a suitable home for every animal. Potential adopters will be subjected to thorough home inspections and reference checks. All adoptions will be followed up by a home visit to confirm the well-being of the animal. If needed, counselling sessions will be provided and advice given on the training of animals as a follow up procedure. All adopted animals will be neutered, inoculated, treated for worms and micro -chipped. We intend to keep the adoption process simple without losing any of its legal limitations. At the time of adoption a contract must be signed by the adopters containing the agreement that Safe Harbor Animal Rescue of the Keys has the right to return an animal to the shelter if it deems the home environment is unfit and the animal is suffering. We will treat all animal complaints with urgency and courtesy and will work to resolve disputes only resorting to prosecution after a thorough investigation. In the cases of animal cruelty we will only prosecute offenders after repeated warnings have been given. Guidance sessions will be set up to find a solution to the problem. SHARK operates under a no -kill philosophy and will only euthanize an animal if it is extremely ill or proven to be dangerous to people or other animals. Any enquiry about an animal we have euthanized will be dealt with openly and honestly and full details kept on record. In the interest of the community we are committed to carrying out a program of entrapment, neutering and release (a.k.a. TNR) of the feral cat population which our unique geographical location faces. SHARK looks forward to working with various animal welfare organizations in the Middle Keys and the federal government. We will endeavour to keep the shelters in good order, both externally and internally, keeping the yards clean and disinfected on a daily basis, painting and repairing buildings and grounds to maintain a neat and inviting exterior pleasing to the public eye. We will keep clean and sanitary conditions in all areas of the buildings, disinfecting and sanitizing all animal cages on a regular basis. We are fully able to deal with quarantine cases, isolation and disease containment and will provide micro -chipping and vaccinations to the shelter animals as required by law. We will work closely with the veterinarians of the Lower and Middle Keys to improve the welfare of the animals both in the shelter and in our community. We guarantee to make full use of nationally recognized standards of animal welfare and are willing to participate in a biennial inspection program conducted by a nationally recognized humane organization. SHARK intends to commit to a 24 hour, 7 days a week on call service for emergency Priority One calls. SHARK will maintain patrol services, picking up roaming animals as well as dead animals and dispose of the latter as required by law. Only fully qualified persons will be allowed to euthanatize an animal and a detailed report will be kept on file. Our Board members are residents in this county and hold the animal welfare of the Lower and Middle Keys and the correct running of the Shelters in the best interest of the community. We will have quarterly board meetings to review the running of SHARK and address any concerns. Monthly staff meetings as well as quarterly board meetings will enable proper communication the addressing of concerns in a timely fashion. The Board members (active and ex-officio) are available for consultation at any time. We are confident that any future employees and volunteers will be supervised efficiently so that they may work competently using their skills and resources to carry out their duties. In terms of finance we intend to, and are capable of, keeping thorough financial records. These may be inspected at any time by the correct authorities. We will incorporate the latest technology available into the shelters, both for keeping our records and to keep up to date on the latest developments in animal welfare throughout the U.S.A. and internationally. We hope to involve the media as much as possible by providing frequent updates on the day to day running of the shelters at Big Pine Key and Marathon, including postings of our pets up for adoption and our fund raising events. We will also be reporting our animal cruelty cases, happy adoption stories and educational programs to increase the awareness on the importance of SHARK within the community. Tab 2. Narrative Self -Analysis: SHARK was founded in response to a void left when the previous animal shelter closed its doors, leaving the community and, more importantly, the animals of the area, faced with an uncertain future. We were formed specifically and only for the animals in our jurisdiction and in response to the needs of Monroe County to assure that the animal shelters continue to operate and deal with animal control. We will strive to be a source of pride to the community and to make sure the shelters are run correctly in accordance with the needs of the county and the community. We will carry out our duties carefully and diligently. We will recognise our limitations and be true to our own abilities. We value community involvement and know how important it is to the survival of the shelters and the animals. We sincerely believe that the most crucial qualities in such an organization as SHARK are honesty, fairness, sensitivity and compassion in dealing with any problem we may encounter with the public, the animals in our care as well as our employees. Shelter life for any animal is difficult and we aim to make SHARK as close to a `home' environment as possible, giving each animal the affection and attention it deserves while maintaining the safety of the animals and staff. With guidance, training and love we can show the animals that come to us, starving, abused and neglected, a new way of life where they will experience security, love, affection, ample food, safety from cruelty and a chain free existence in the fresh air of our wonderful Keys. When the BOCC and the community puts their trust in us we will show them that this up and coming organization is dedicated to the community of Marathon and the Lower Keys and its animals and, when given the opportunity, we will make the animals shelters at Marathon the citizen's shelter - an animal shelter of which they can be justly proud. TAB 3. References See Appendix I Reference letters from: Ken Araujo, professional dog trainer Janelle Leidiger, Business owner (adopted pet from shelter) Kirsten Donald, Director of Education, Dolphin Research Center Jennifer Regis, DVM, Veterinarian, middle Keys Kristin Hall, DVM, Veterinarian, middle Keys Safe Harbor Animal Rescue of the Keys (SHARK) Bios for Key personnel Board of Directors: Sheila Cook - SHARK President Sheila is accomplished at working within the constraints of many 501 C/3's, and has worked on several boards and committees including The Humane Society of St. Louis, the St. Charles Humane Society, Life Skills Foundation, the St. Louis Art Museum, St Louis Zoo Friends and felt honored to serve as a member of the newly formed Safe Harbor Animal Rescue Board. She is really more committed to the object of the board rather than the title. Sheila was born and raised in the St. Louis metro area. She was married and mother of two by the time she was 21 years old. Even as a wife and mother, she wasn't completely challenged. She enrolled in a community college and graduated, then received a full scholarship to Fontbonne College and graduated with a Bachelor of Arts in Communications, with emphasis in Theatre and Art. Moving to the Keys in 2003, Sheila and her husband, Steven, now live full time in Marathon. They have three dogs, one is a rescue, one rescued cat and two parrots. She is very involved with the current Marathon Animal Shelter and the Dolphin Research Center. James J. Dori, Esq. - SHARK Vice President, DeVane & Dori, P.A. Jim and his wife, Jan, have lived in Marathon for the past 25 years. He is an attorney and partner at the Marathon law firm of DeVane & Dorl and Jan teaches at Marathon High School. They have one son, Joey, who is 15 years old. Their family also includes their four legged son, Buddy, a 6 %2 year old Dashchund and eight companion cats. They have been involved in numerous animal issues over the years and was one of the original founders of Forgotten Felines. Jim looks forward to working with the Safe Harbor Animal Rescue Board and making a difference in the Middle Keys. Pastor Steve Lawes - Senior Pastor Vineyard Community Church Pastor Lawes has been a resident of the middle and lower Keys since 1979. Steve is the Senior Pastor of the Vineyard Community Church on Big Pine Key where he has served since 1990. Steve and his wife Alice live on Big Pine Key with their son Douglas and their furry family members Mia, a dog and Gibson, their cat. Their daughter Sarah, son-in-law Paul, and grandson Sam live on Ramrod Key. Brian Schmitt - Broker, Coldwell Banker Schmitt Real Estate Co. Brian is a lifelong resident of the Florida Keys. He was licensed in 1978 and became a Broker in 1983 and affiliated with Coldwell Banker since 1986. He manages five offices from Key Largo to Key West with 120 agents and 15 staff. Brian is a member of the esteemed Chairman's Circle Company as the top 1 % of Coldwell Banker companies. Chris Zuelch - SHARK Secretary/Treasurer, Partner Pribramsky & Zuelch, LLC Chris is a lifetime Florida Keys resident who resides in Key West with his wife and three children. He is a Partner in the Keys Wide Accounting Firm of Pribramsky and Zuelch for the past 11 years. Chris has extensive experience in tax and business consulting matters and specializes in working with the small business owner whose needs range from business start up to business disposition. Chris graduated from Florida State University in 1993 and attended Shepard Broad Law School at Nova Southeastern from 1993-1.995. He has been enrolled with the IRS since 2001. Chris adopted "Princess" his family's dog from the Marathon Shelter two years ago and is a lifetime supporter of animal rights. Ex-officio Board Members: Executive Director (hired position): Katie Bentley - Executive Director, Safe Harbor Animal Rescue of the Keys Katie Bentley grew up as the youngest of six children in central Michigan. After attending Aquinas College in Grand Rapids, Michigan, Katie held a position as a Corporate Travel Consultant for Toyota worldwide for two years but felt the calling to return to the place she spent much of her childhood vacations in Marathon. She worked at the Marathon Veterinary Hospital for one year but had to temporarily return to Michigan. In 2005, she returned to Marathon and was hired by Stand Up For Animals. She learned the basics of animal care and moved on to learn some of the more challenging aspects of caring for a large number of animals. She was able to do blood draws, vaccinations, administer IV fluids, and distribute daily medications. She. is also skilled in animal socialization and rehabilitation and conducting health assessments of the animals in her care. Katie also assisted in the operations of the animal shelter by planning fundraisers, communicating through emails, updating the website, volunteer coordination, adoptions and customer service. She had the responsibility to delegate tasks to other employees in handling the day to day functions while emphasizing the importance that sanitation plays an important part in the health and happiness of the shelter animals. Katie had found her true calling and has her heart placed firmly in to the welfare and care for the shelter animals. She received her Animal Control Certification in 2009 which allows her to appear in court on behalf of the animals of Monroe County. As well as handling cruelty, neglect and nuisance cases. Unfortunately, there are times when an animal is considered dangerous, terminally ill or badly injured and must be dealt with humanely so in early 2010, she earned her Euthanasia Technician Certification. Katie was hired as Executive Director by the Safe Harbor Animal Rescue Board in December of 2010 with the premise of obtaining the Monroe County Animal Control contract in 2011. Katie believes that the Middle Keys Animal Control and Shelter should be a pride for the community in which it operates and looks forward to her position and responsibilities as the Executive Director. Geraldine Diethelm, vet. med. - Marathon Veterinary Hospital Dr. Diethelm is the Chief of Staff at the Marathon Veterinary Hospital in Marathon, Florida. She has been practicing veterinary medicine for the past 16 years, graduating from the University of Zurich in 1994 and then completing an internship in Pullman, Washington in Small Animal Medicine and Surgery. She is on the Board of Directors for the "Wild Animal Rescue of the Florida Keys" in Key West. Dr. Diethelm is currently also the president of the Advisory Committee at the North American Veterinary Conference. Dr. Diethelm has lived in the Florida Keys for 14 years and currently resides on Big Pine Key. Douglas Mader, MS, DVM, DABVP, FRSM, is her husband and partner in the Marathon Veterinary Hospital. They have two dogs, two cats, three turtles, two snakes, one bird and many, many fish. Michael Dunn, DVM - Keys Animal Hospital Dr. Mike Dunn is a local business owner and veterinarian who has lived in Marathon for 13 years. As a 1998 graduate of Cornell University, Dr. Dunn has worked locally at Keys Animal Hospital since arriving in the Keys and currently owns the practice. In addition to being a local animal caregiver, Dr. Dunn has been involved in numerous volunteer activities to benefit both the animals and people of our community. He is on the Animal Care Committee and is the Relief Veterinarian at the Dolphin Research Center. As a result of his experience in both the field of veterinary medicine and business ownership, he is qualified and willing to assist the Middle Keys Animal Shelter providing guidance for medical, financial, and ethical situations as they arise in conjunction with the Safe Harbor Animal Rescue Board Members. Dr. Dunn and his wife Catherine, a dolphin trainer at Dolphin Research Center, have two children, Ella and Jack. They also have three pets, Hunter, a Chocolate Lab, Finn, a rescued GoldenDoodle and Lou Lou, a rescued cat. Steering Committee : Douglas R. Mader, MS, DVM, Diplomate ABVB, Fellow, Royal Society of Medicine Dr. Mader, a graduate from the University of California, Davis in 1986, is the co-owner the Marathon Veterinary Hospital, a referral hospital in the Florida Keys. Dr. Mader has a Master's Degree in Animal Behavior, a Doctorate in Veterinary Medicine, Residency training in Primate and Zoo Animal Medicine, is a Diplomate (Board Certified Specialist) of the American Board of Veterinary Practitioners (Canine and Feline Practice) and a Fellow in the Royal Society of Medicine. He is also the consulting veterinarian for the Marathon Sea Turtle Hospital, the Monroe County Sheriff's Zoo, the Key West Aquarium, the Everglades Alligator Farm, Dynasty Marine, the Key West Butterfly conservancy, Nancy's Secret Garden and the Theater of the Sea. Dr. Mader is an internationally acclaimed lecturer and is on the review boards of several medical journals. He has published several hundred articles in scientific and veterinary journals, national magazines, and, is the author/editor of the Elsevier publication, Reptile Medicine and Surgery. The prestigious University of California, Davis, School of Veterinary Medicine Alumni Achievement Award and the U.S. Fish and Wildlife Conservation Award are amongst Dr. Mader's many recognitions. Dr. Mader is on the Board of Directors and is the immediate Past President of the North American Veterinary Conference, a non-profit organization that produces the largest Veterinary Continuing Education conference in the world. Cora Baggs : Cora Baggs graduated from Utah State University in 1978 with a degree in Psychology. Her career began with the Bank of Utah and in 1990 was promoted to Vice President over Branch Operations and Marketing. In addition, she was responsible for compliance and responded to State, Federal and IRS audits. Cora served on the Utah Bankers Association, was an Executive Member in the Ogden/Weber Chamber of Commerce, President of Credit Women International and President of the Junior. League of Ogden. In 1996 Cora became President of DataTix, a concert and sport event ticketing business in Salt Lake City. She prepared the company for the 2002 Winter Olympics by improving client and venue relations, implementing telephone and off site ticket sales, appling accounting and operational standards and integrating a state of the art computer based ticketing system. In 1999, Cora moved to the Florida Keys but continued as a consultant for DataTix until after the conclusion of the Salt Lake Olympics. Cora immediately became a part of the Marathon community and recently assisted in the fundraising efforts and building of the local dog park. She met her partner Drew in 2001. Together they rescued Brigit, a very pregnant Standard Poodle who came from the infamous Marathon puppy mill in 2008. Two weeks later, Brigit gave birth to nine puppies which they fostered and found loving homes for. They kept Riley, one of the GoldenDoodle puppies and have become involved in Doodle Rescue and Adoption across the country. In addition, they have acquired a total of seven somewhat domesticated cats. Ms. Baggs has been involved with the local animal shelter as a volunteer and donor over the years. As she became aware of other Lower and Middle Keys professionals and community leaders seeing a need for local involvement, Cora began efforts to organize and assist in the development of the Safe Harbor Animal Rescue of the Keys. Tab 4. Description of Services a. Shelter will be open to the public Tuesday -Friday 9am- 5pm, Saturday and Sunday 9am-noon. b. SHARK Policy and Procedures Manual (see Appendix II) c. Overview from intake to disposal (adoptions and RTOs) Animal intake and care: Dog - • Owner or person surrendering dog must fill out and sign a surrender form. • All dogs, including dogs picked up or found must be scanned for a microchip. • Get any history about the dog, i.e.: Good with other dogs, cats, kids? An Indoor or outdoor dog? Reason for surrender? History of biting? Age of dog and any health conditions. Name of the Veterinarian seeing the dog. • Take a picture of the dog. • Place information in canine log book with date of intake. • Vaccinate if not up to date with inoculations: (see vaccine protocol) • Start health record with photo attached and note vaccine given. • Keep dog separate in clean dry kennel and note.behavior. • Introduce to other dogs under supervision and note temperament. • Keep unaltered males/females separate. • Dogs are to be tested for heartworm and started on preventative if negative. If a dog tests positive, veterinary care and treatment should be sought as soon as possible. • All dogs must.be neutered prior to adoption. • All dogs will be de -wormed with pyrantel pamoate. Cat - • Owner or person surrendering cat must fill out and sign a surrender form. • All cats, including cats picked up or found must be scanned for a microchip. • Get any history on the cat, i.e.: Good with other dogs, cats, kids? An Indoor or outdoor cat? Reason for surrender? History of biting or other behavioral problems? Age of cat and any health conditions. The name of the Veterinarian seeing the cat. • Take a picture of the cat. • Place information in feline log book with date of intake. • Vaccinate if not up to date with inoculations: (see vaccine protocol) Except for nursing mothers. Vaccinate one week after kittens have been weaned. • Place new cats in cage in quarantine room. All cats should be tested for FELV/FIV prior to introducing to other cats. Altered cats are kept in quarantine for 5days then introduced to cat condo under observation only. Unaltered cats are kept in quarantine until altered and tested for contagious diseases. Cats positive for FELV or FIV, must be euthanized unless a single cat household can be found for said cat. These cats must be kept in quarantine during their stay and not allowed to interact with other cats. All cats will be de -wormed with Stongid T (pyrantel pamoate) Vaccine protocol for dogs: Canine distemper/parvo/adenovirus2: All puppies between the age of 6-16 weeks are vaccinated three times at three week intervals against canine distemper virus/parvo virus/adenovirus2. Any dogs older than 16 weeks are vaccinated against canine distemper virus/parvo virus/adenovirus2 twice, at a three week interval. A booster a year later, then every 3 years is indicated. Rabies: The Rabies vaccine is administered once, at the age of 12 weeks or older. A booster in a years time, then every three years is indicated for dogs staying at the shelter long term. Bordetella bronchiseptica: Dogs 3 weeks of age to 16 weeks of age: Bordetella vaccine is administered upon admittance to the shelter and again 3 weeks later. Dogs 16 weeks of age and older need only one bordetella vaccination. After initial vaccination boosters are administered every 12 months. Vaccine protocol for cats: FVRCP: Feline parvovirus (panleukopenia), herpesvirus (feline viral rhinotracheitis), calicivirus vaccine are given 3 times at three week intervals as early as 6 weeks of age. A booster vaccine a year later, then every 3 years is indicated. Rabies vaccine: Rabies vaccine is administered once after 12 weeks of age. A booster a year later, then every 1 to 3 years depending on the vaccine used is indicated. IMPORTANT: All vaccines will only be administered to animals still residing at the shelter. Follow up examinations and vaccinations after adoption are the responsibility of the new owner Adoptions All persons wishing to adopt an animal must be 21 years of age and have proof of home ownership or permission from landlord. They must present an official letter from the landlord or rental company. Potential adopters must fill out an application and sign an agreement to return the animal to the shelter should there be any problems with the adoption. The staff will interview the potential new pet owner to ensure the lifestyle fits the animal (i.e. are they active people, do they have children or other animals, how long will the animal be alone each day, where will the animal be kept while at work or on vacation.) Staff will check references required on application and perform home inspections. SHARK reserves the right to remove an animal within the first three months post adoption if the animal is in danger or there is a violation of the animal adoption agreement. No animal will be put up for adoption until it has been altered and vaccinated. Staff will make follow up calls and encourage new owners to call with concerns and visit when possible. A photograph is to be taken for the "Forever Home" board. Receipts are to be issued for every adoption. Adoption fee will include vaccinations appropriate to age of animal, heartworm testing or FELV/FIV testing, Monroe County License, microchipping and one free vet visit. In dogs or cats younger than three months, the adopter will receive a certificate for rabies vaccination at their local veterinary office. After proof of rabies vaccination is presented to the shelter the new owner will receive a Monroe County license. At that time the "rabies pending" will be removed from the pet's shelter records. The veterinary office will be reimbursed by the shelter for this service. Adoption fees:* Dogs - TBA (pending discussion with county) Puppies - TBA (pending discussion with county) Cats - TBA (pending discussion with county) Kittens - TBA (pending discussion with county) Rabbits, Guinea Pigs, Ferrets - TBA (pending discussion with county) *$10 of each adoption goes to Monroe County The following fee schedule has been established by Monroe County: Pick up of stray animals $25 1 St p/u $50 2"d p/u $100 31 time Win 12 mo. period Boarding of owned strays $ 10 daily Unaltered penalty $100 Disposal of dead animals $ 10 License fees $10 altered $35 unaltered $2 replacement license Returning Stray animals to proclaimed owners : Any person claiming ownership of an animal at the shelter must bring proof of ownership (purchase/adoption receipts, photos, etc.) and rabies vaccination. If owner does not have current proof of rabies vaccination they may get a pre -paid rabies receipt from local veterinarian ` and bring this to shelter to pick up their animal. County licenses may only be issued after the approved rabies vaccination has been given to animal. Service calls All service calls are to be entered in the log book. The log includes date, time, location, nature and outcome of the call. All persons investigating bite reports are responsible for follow-through, including re- check in the case of home quarantine and the faxing of a report to the health department. The truck must be stocked with leather gloves, carriers, cat food, and ketch -pole. If a situation appears dangerous, contact Monroe County Sheriff's department for back-up. Euthanasia The decision to euthanatize an animal is to be made solely by the shelter director or, in the director's absence, the assistant director if all efforts to contact the director have been exhausted. Euthanasia is to be performed only by certified personnel or a veterinarian using the protocol described in the euthanasia handbook located in the med room. If feasible, sedate the animal with a dose of acepromazine prior to euthanasia. The animal must be made as comfortable as possible in a quiet location and must be attended until death is confirmed. Record all euthanasias in the log book and drug log. Place the animal in a body bag, then in the freezer promptly after death. Employee Health and Conduct Dress: employees must wear closed toed shoes and the supplied shirt. Shorts or trousers may be worn. Health and Safety: It is recommended that employees have tetanus shots; in addition, rabies titers may be offered in accordance with F.A.C.A. Guidelines. Any bite wounds should be immediately flushed and washed with antiseptic soap and water. All injuries should be reported to the director and if warranted, followed up with a medical professional. A first aid kit is located in med room. There is no smoking in shelter buildings. Gloves and masks may be used when cleaning the cat rooms or dog kennels. Place the yellow "Wet Floor" sign on floors when mopping. Use caution when handling feral cats; leather gloves are located in the middle cat room as well as in the trucks. Employees are expected to read and sign the Code of Ethics and Standards of Personal Conduct form and conduct themselves accordingly. Volunteers All volunteers must sign a release. Children twelve and over may be volunteers if a parent or guardian signs the release, children under 15 years of age must be accompanied by a parent. Volunteers must be working under the direction of an employee at all times. Volunteer activities include: laundry, washing dishes, walking dogs, washing and brushing dogs and socializing cats. Volunteers are not allowed in shelter trucks. Public Health Concerns Animal bites must be reported on bite report forms. If the owner of the animal is able to provide proof of rabies vaccination, the animal may be placed in home quarantine. The owner must sign the corresponding home quarantine agreement. Recheck the animal on the 10th day of quarantine. If no evidence of rabies is present, the pet is released from quarantine. If the animal does not have proof of rabies, it must be held at a shelter or a veterinary office for a 10 day observation period. Boarding fees may apply. See Florida Animal Control Handbook for further information on rabies protocol. SHARK is responsible for all dead animal pick up on county and city roads. Opening Procedures • Upon arrival check each yard to make sure every gate is closed and secure. Check each dog before releasing to appropriate yard. (if a dog is to be left in a smaller yard for the day make sure to let them run in a big yard first thing and throughout the day) • Laundry should be started in the morning and continued as needed throughout the day. All laundry will be done with bleach and soap.* • Pull food/water and litter pan from kitten cage in office. Wash with soap/bleach mixture* and dry. • Sweep floor of kitten cage in office. Wipe down shelves with bleach spray and mop floor with bleach/soap mixture.* Dry floor and replace food/water dishes and litter pan. Pull any linens that are soiled. • Sweep office floor and mop with soap/bleach mixture.* Clean counters with bleach spray. Check Med Book for any animals on medication and distribute morning doses accordingly. • Pull food/water dishes and litter pans from indoor cat rooms. Wash with soap/bleach mixture* and leave to dry. • Pull litter pans from indoor cat rooms. Wash with soap/bleach mixture and leave to dry. • Sweep, floors and pull soiled linens. Mop indoor cat rooms with soap/bleach mixture. Replace litter pans and food/water dishes. • Wash any dirty dishes and place to dry. • Clean stool from each dog yard. Pull any blankets and place in laundry. Dump all water buckets and replace with fresh water. Discard any shredded or destroyed toys. • Take note of each dog while in the yards and bring in if there is any concern of medical issue. • Pull all food and water dishes from indoor dog kennels and wash with soap/bleach mixture.* • Pull all linens from dog kennels and place in laundry. • Hang canvas beds on kennel fences and sweep any debris left in kennels. • Scrub each kennel whether soiled or not with soap/bleach mixture.* Make sure each back wall and side are scrubbed as well. Rinse with hose. • After kennels are dry replace water buckets with fresh water and replace beds. Make sure all kennels have clean dry blanket. • Make sure each kennel has a toy or bone. *1 /2 cup of bleach per gallon of water for cleaning and 1 /4cup per load of laundry. Closing Procedures: Dogs - Make sure each kennel has 2 full water bowls and the correct amount of food for dog on kennel card. Cats - Make sure all cats in cages rooms, and condos have food and water. Check litter pans and replace if needed. • Administer afternoon medications. • Sweep and mop front office before leaving each day. • Empty trash in office. • Make sure medicine cabinet is locked. • Lock doors and front gate. Routine Maintenance: • Check and change air conditioner filters when needed. • Outside walkways to be rinsed daily and scrubbed weekly with bleach solution. • Trim bushes and any dead tree branches. Dog Kennel and Yard Checklist ----1. Check all kennels and yards for physical damages or safety hazards. Clean yard water bowls and pools with bleach solution and refill with fresh water. Clear yards of stool and soiled linens. ----2. Check dogs for any appearance of injury or illness. Let dogs into assigned yards. _3. Remove linens in kennels to wash. Place fresh linens in each kennel. _4. Scrub all kennels (including sides and backs) with bleach solution and rinse completely. _5. Wash bowls/dishes in bleach solution, making sure to rinse completely. Prepare food according to dogs size/weight. 6. Fill 2 water bowls/buckets in each kennel. 7. If available place dog toy or ball in each kennel. 8. Make sure to check Med. Book for any dog on medication. Cat Room/Condo Checklist 1. Check all cats for signs of illness or distress. 2. Pull litter pans and soak in bleach solution. —__3. Pull all food and water dishes and wash with bleach solution. Making sure to rinse completely. e__4. Pull linens from cages in quarantine room and place in wash immediately. —__5. Check med book and cage cards and give any medications necessary. _6. Sweep all floors and scrub/mop with bleach solution. Rinse if needed. _7. Replace all litter pans with fresh litter and place in specified location. —_8. Give fresh food and water to all rooms and cages in quarantine room. —__9. Cats in indoor rooms get %2 can of wet food per room. d. Plans for prosecuting violations of county code. SHARK will attempt to resolve conflicts and violations of state statutes, county and city codes and ordinances through mediation and education whenever possible. When, however, such attempts fail, SHARK issues a courtesy warning. If the warnings fail to solve the animal issue SHARK will issue citations and/or initiates court hearings. SHARK has a zero tolerance for instances of animal cruelty and abuse. After an investigation into suspected abuse SHARK pursues violators to the full extent of the law. If the violation constitutes a criminal infraction, SHARK will pursue the case through the state attorney's office. If the case involves custody of an animal, it is pursued through civil court. e. Emergency Preparedness. In the event of a hurricane or other natural disaster SHARK will have a minimum of 3 employees that will remain in the county to care for animals which have not been evacuated. SHARK will keep on record a list of foster families that may take animals in the event of an emergency. SHARK will work with other rescue organizations away from the danger zone to place animals into their care. Emergency supplies including bottled water, a generator and pet carriers will be available throughout the year. f. Veterinary Care. SHARK provides emergency medical care when needed on a 24-hour basis. This includes animals such as wildlife, animals hit by cars or found in acute distress without an owner. After -hour emergencies are taken to Marathon Veterinary Hospital. g. Public Education. SHARK understands that creating a connection with the local community is essential in our operation. We will participate in Career Days at local Elementary Schools. We will have public education booths at local events such as Earth Day and the Seafood festival to increase the community's awareness on animal welfare issues. h. Programs. SHARK will work with local Veterinarians to set up a fund for the sterilization of animals in the community and provide low cost vaccination clinics. We will offer a foster program for qualified applicants. SHARK has enlisted the help and support of Kennel 101. The trainers will work on an individual basis with each dog. The training and attention given to each animal increases the chances of finding a "forever home". The public will be invited to walk our shelter dogs every weekend at the 7 Mile Bridge, encouraging the participation of the community. SHARK has an agreement with local pet stores from Key West to Marathon to exhibit adoptable kittens and cats from the shelter, increasing the chances of finding a happy home. These pet stores will also carry picture binders showing off the adoptees waiting at the shelter. Veterinary offices will be carrying said binders also. 1) i. Animal holding protocol. SHARK will hold each animal for 5 days, after which time they will be neutered and placed up for adoption. SHARK will rely on fundraising and grants to support the animals remaining at the shelter for on extended period of time. To help home purebred animals reputable rescue groups will be contacted if local efforts fail. j. Feral/wild animals. All feral and nuisance animals will be accepted and housed at the Marathon location. The animals will be held for 5 days and evaluated. Tab S. Technology SHARK will employ computer technology in shelter management including the SHARK website, FACEBOOK page, adoption promotion via Petfinder.com, adoptapet.com, Pet Adoption Portal. SHARK will use photographic documents that can be used as evidence and can be introduced in the courtroom in custody and cruelty cases. Tab 6. Transition Plan Safe Harbor Animal Rescue of the Keys, with the full backing of all of the Middle I and Lower Keys veterinarians, is uniquely qualified to run the Shelter and provide animal control services. As a new 501(c)(3) organization, Safe Harbor requests that during the first three months of operation, the County provide advance reimbursements for services per the agreed upon contractual price. This three-month advance would allow Safe Harbor to fully implement all of its objectives. The advance funding would be offset against actual reimbursed fees. There would be no need for future advances after the initial three-month period, as Safe Harbor's Board and volunteers would be engaged in numerous fund raising activities. The Board very strongly believes that, after the initial three-month period, Safe Harbor would be self- sufficient. Katie Bentley has been the glue that has held the shelter together since the departure of the previous manager. She will continue with the same quality service as SHARK takes over the new contract. Tab 7. Staffing a. List of proposed staff positions: Animal Shelter Executive Director, Animal Control Officers(2 including ED), Animal Care Technicians(3), Veterinary Technician(1) b. Total number and type of staff: 6 ; Katie Bentley - Florida Animal Control Association Certified Officer, Euthanasia Technician, and Animal Care Technician. 1 ACO yet to be hired Danielle Parker - Animal Care Technician, Groomer Nicole Romeo - Veterinary Technician and Animal Care Technician. David Lankford - Animal Care Technician 1 additional Animal Care Technician Remaining employees TBA. Hiring procedures are based on a combination of education, relevant experience and interviews. SHARK places great emphasis on certification, training, prior experience and ability to interact and communicate with the public. Compassion to animals and job responsibility are assessed when interviewing prospective employees and routinely evaluated by the shelter director. c. Volunteers are not considered staffing, however, they are utilized in a number of daily activities including cleaning, grooming, walking dogs and public outreach. SHARK will keep a current record of all volunteers and the duties they prefer. Animal, Control Officers perform animal care duties when not in the field. d. All staff and volunteers must complete a shelter orientation and safety training program. No volunteers shall perform any law enforcement duties. Euthanasia Technicians must euthanatize three animals in presence of the shelter director prior to unsupervised euthanasia. New ACOs must be paired with other experienced ACOs for one month prior to handling calls alone. e. SHARK is a new organization so our turn -over rate and length of time for each current employee does not apply. dab 8. Pending Litigation Safe Harbor Animal Rescue of the Keys has no pending litigation. )Tab 9. County bid forms (Appendix III) )Tab 10. Firm's Background Information a. The contractor has no shareholders. b. Board of Directors: (Appendix IV) President - Sheila Cook Vice President - James J. Dori Secretary/Treasurer - Chris Zuelch Officer - Pastor Steve Lawes Officer - Brian Schmitt Executive Director - Katie Bentley Ex-Officio Status - Dr Geraldine Diethelm Ex-Officio Status - Dr Mike Dunn c. Safe Harbor Animal Rescue of the Keys was incorporated by the State of Florida in July 2010 (Appendix V) d. Safe Harbor Animal Rescue of the Keys was incorporated in July 2010 e. (i) SHARK has not failed to complete any work for which it has been contracted. (ii) SHARK has not been a party to any lawsuits. (iii) SHARK has never initiated litigation against or been sued by Monroe County (iv) SHARK is newly incorporated f. - Licensed ACO (K. Bentley) (Appendix VI) - DEA license will be listed under one of the Florida Licensed DVMs from the Marathon Veterinary Hospital - All DVMs assisting with shelter operations are licensed in the state of Florida - All licenses as required by State, County and City ordinances will be acquired upon successful acquisition of the contract. ,1 Tab 1 1. Nationally Recognized Standards. a. Our Policy and Procedure manual is excerpted from the Florida Animal Control Association (see Appendix II) b. SHARK is willing to participate in a biennial inspection program conducted by a nationally recognized humane organization. )Tab 12. Other information. a. The volunteer trainers at the shelter will offer three free training sessions for new owners b. Pet health insurance information will be handed out to all adopters and encouraged to participate (Appendix VII) c. Katie Bentley will attend at minimum one Continuing Education event per year in order to stay current on all Animal Control issues (Appendix VIII) d. SHARK is willing to work with U.S.F.W. to help with their feral cat and other invasive species issues (e.g. green iguanas and other species of concern) e. SHARK adheres to a strict code of ethics (Appendix IX) f. SHARK By -Laws (Appendix X) g. SHARK proposed budget (Appendix XI) Kristin Hall, DVM February 11, 2011 Dear Monroe County BOCC: I am writing this- letter as a show of support for Safe Harbor Animal Rescue of the Keys (SHARK) 501 C(3). I am excited about the prospect of -having a high quality animal shelter for Marathon and the Lower -Keys, something we greatly need. I feel that there is no better person than Katie Bentley, Executive Director of SHARK, to help realize this goal. I have had the opportunity to work with Katie on numerous occasions during her employment with the previous animal shelter organization. She is compassionate, professional, and without a doubt, dedicated to the welfare of the animals. She is motivated and resourceful; qualities I feel are highly necessary for someone in this position. Under her dedication and leadership, SHARK will be an invaluable resource for the animals here in the Florida Keys. I am looking forward to working closely with the new animal shelter, as I have in the past. I lend my full support to the SHARK organization in their bid for the Shelter Contract, as I feel that they are the best candidates for this responsibility. Please do not hesitate to contact me with any further questions or concerns. Sincerely, Kristin E. Hall, DVM 539 951" St., Marathon, FL 33050 ph. 305-240-1886 Da. PW 11105 r'461"e dcea� XVr iW' 57Z 33050 M571212-6433 February 10, 2011 Dear Monroe County BOCC; i want to write a letter of support for the new Safe Harbor Animal Rescue of the Keys (SHARK) 501 C(3). I have been involved with the previous animal shelter for the past three years as one of the veterinarians that conducts the spay and neuter clinics. I have worked with Katie Bentley, the new SHARK Executive Director, on many occasions. Katie is organized, efficient and productive. She has always had the best interest of the animals at heart and has tireless energy to make sure that they are well cared for. I look forward to continuing my working relationship with the new organization and I feel confident that they will be able to provide the quality shelter services for Marathon and the Lower Keys that we have been lacking as we move into the future. In short, I enthusiastically support SHARK and their quest for the new Shelter Contract. If you have any questions, please do not hesitate to give me a call. Sincerely, r. Jennifer Regis, DVM February 11, 2011 To Whom It May Concern: My name is Ken Araujo. I am the owner of Kennel 101 U.S.A., a dog training business located in the Florida Keys. I have been involved as a full time dog trainer since 1995 after retiring from the Monroe County Sheriff s Office where I was employed as a trainer and k9 handler. It has been my pleasure to work with Katie Bentley as a volunteer and volunteer coordinator at the Marathon Animal Shelter. She is, in my professional and personal experience, a woman of extraordinary compassion and skill as it pertains to her caring and handling of animals. She is concerned for the overall well being of the individual animals not only while under her care and custody but also for their eventual placement in "forever" homes. Katie was instrumental in allowing a group of professional trainers come into the Marathon Shelter to implement a program that makes the shelter staff and animals absolutely focus on reducing the stress of the sheltering experience as well as teach basic behaviors which will help the animals become more adoptable. This program utilized volunteers in a different and far more structured capacity than was done previously and Katie supported this new direction. This new program provided the dogs with the opportunity to socialize with skilled trainers who were able to identify the dogs' rieeds and work with them to improve their social skills. This training not only enabled the dogs to receive mental stimulation but introduced them to clicker training which was utilized to shape positive behaviors in the dogs, helping them to develop skills and behaviors that made them more adoptable. In my opinion, Katie Bentley and Safe Harbor present the best opportunity for the animal shelter in Marathon to have a positive and productive future. She is concerned for the present condition and future placement of the animals in her care and is willing to take actions to create the best possible outcome for them. Sincer-e>-7-��-""— 16nneth F. Ar jo, B.. Kennel 101 USA P.O. Box 430706, Big www.k9ken.net 305-872-3922 , APDT, CPDT-KA, CGC Evaluator Key, F133043 February 10, 2011 To Whom It May Concern: My name is Kirsten Donald. I am the Director of Education at Dolphin Research Center and have been an animal trainer there for over 13 years. I have had the pleasure of working with Katie Bentley as a volunteer at the Marathon Animal Shelter. I have been nothing but entirely impressed with her dedication and compassion for the animals that come in and stay until they are adopted. Not only is this evident in the care, attention she gives them, but also in her effort to find them new families in a way that is responsible to the success of the animal and his/her new human family. Additionally, Katie has taken this a step further. Recently she has embraced a program that uses professional animal trainers who volunteer their time to work with the dogs at the shelter. The goals of this program are as follows: 1. to reduce the overall stress/anxiety of the dogs while they are staying at the shelter rather than with a family 2. provide the dogs with consistent and appropriate human socialization 3. to provide them with basic training via positive reinforcement clicker training (including behaviors such as no jumping up, good eye contact & calm attention, sit, down, stay, no - pull leash walking, recall, etc.) This goal not only provides the dog with socialization and mental stimulation, but gives it an education in behavior that will make it not only more adoptable, but more likely to successfully integrate into their new family. 4. Offer a dog training and maintenance orientation to newly adoptive parents to increase their dog's successful bonding and integration into their new home. The most progressive and successful animal shelters around the United States have implemented similar programs with great success resulting in increased- permanent adoptions. I strongly support Katie's (Safe Harbor's) bid to manage and improve the Marathon Animal Shelter. I believe she is the best candidate for the position which has been shown through her consistent efforts that she continues to employ to make the shelter a safe and successful place for the animals that need assistance. Sincerely, Kirsten Dona d 7935 Porpoise Drive Marathon, FL 33050 305/849-0465 February 10, 2011 Janelle Leidiger 82 N. Conch Avenue Marathon, FL 33050 To Whom It May Concern: I am writing in regards to the organization, Safe Harbor Animal Rescue of the Keys, and particularly Katie Bentley, who I have had quite a bit of contact with over the past month. I understand that there is a bidding process going on as far as the control and running of the Animal Shelter and Animal Control in Marathon ...and I would like to express my opinion on that matter. Being relatively new to the Keys, I found myself without a dog for the first time in 29 years. I knew that I wanted a dog...and yet I knew that I did not have the time (or energy!) to get a puppy ... and decided to visit the shelter after talking to numerous people who had adopted dogs and were completely happy with their new "friends." „My first visit to the shelter was on a Thursday... strictly to see what it was all about and just lake a look" at the animals. Katie was behind the counter and proceeded to explain to me the "workings" of the shelter. I was very impressed with her as a person, her knowledge of the mission of the organization, as well as her relationship with the animals! I explained that if I was going to get a dog ... it would have to be older ... able to stay at home during the day when I was at work ... and enjoy a walk or two or three around Conch Key daily. She was more than helpful ... and an absolute delight in her ability to multi -task with me, other people coming in as well as her "four. legged friends". Having never been in a shelter before...I have to say, I was quite impressed with Katie and the whole operation and was amazed that one person could accomplish all she was doing! In the midst of this, I met and fell in love with Lucky ... an 11 year old dog that had a pretty sad story ... but eyes that were filled with love. We took a walk together ... and I knew he was the dog that I would take home. Katie walked me through the whole process with the paperwork, as well as answering any questions I had: Her knowledge as well as caring attitude sold me on the entire adoption process. I cannot say enough about her and her ability to run the operation from an "outsiders" point of view. Unfortunately, my time with Lucky was very limited. After 10 days of getting to enjoy my older guy, Lucky took a terrible turn for the worse ... and after spending )wo days with Dr. Dunn and staff ...he passed away from Addison's Disease ... of __._which no one had a clue he had! Katie took the time to come and visit Lucky while I was there with him at the vets ... and I could tell the love she had for the animals was real! After Lucky died, Katie called to express her sympathy and assured me that Lucky was truly happy for that last week of his life. I felt that Katie went above and beyond what was expected ... and I was truly touched. I will also say that I was completely impressed with Dr. Dunn and his staff. Having found ut he is a board member of Safe Harbor ...my opinion of the organization was onfirmed! They are a wonderful group of people who do not ask for much ... except to provide a service for our four legged friends by caring for them and hopefully placing them with someone or a family who will provide a home and unconditional love. My experience with Katie Bentley, Dr. Mike Dunn & staff as well as the interaction with the animals makes me a true believer in the fact that Safe Harbor should be the organization that be left with the charge of running the Animal Shelter and animal control. A more caring, dedicated and knowledgeable group would be hard to find. And... by the way, I am now the proud "adopted" mom of Frankie Blue Eyes... a shelter dog that stole quite a few hearts! Please consider all of the above, rather than politics or dollars when making the decision as far as who will be taking over the operation. There is a wonderful organization with the Executive Director already in place at the shelter. Thank you for your time. And for the sake of the animals as well as the community, I am hoping the organization left to run the Animal Shelter and animal control is Safe Harbor ! Oincerely, Janelle Leidiger 952-818-0029 Safe Harbor Animal Rescue of the Keys, Inc. (SHARK) Policies and Procedures Manual Mission Statement: SHARK will act as the "Guardian Angel" for all animals of Monroe County Goals and Objectives: Safe Harbor Animal Rescue of the Keys, Inc. (SHARK) primary goals are to provide shelter, training, healing, medical care and adoption services for neglected and homeless animals of the Lower and Middle Keys. We want to inspire humane principles in our community, prevent animal cruelty, suffering, overpopulation and enforce animal control and protection laws. Protocols: 1. Response to animal control calls - SHARK Animal Control Officers (ACOs) shall respond to animal service calls during normal hours of operation and emergency calls on an as needed basis, 24/7. Emergency calls include dangerous animals, injured animals and animals whose owners are being detained by law enforcement or otherwise indisposed due to circumstances beyond their control. 2. Training procedures - All employees are required to read SHARK's Policy and Procedure manual. In addition, employees shall attend an annual seminar regarding grief counseling and management, conflict management and customer service skills. - Safe Harbor Animal Rescue of the Keys (SHARK) GENERAL POLICIES 1. SHARK shelter staff and volunteers will exhibit the highest level of compassion for every animal, regardless of the animal's species or age. 2. No animal will be turned away from the shelter and no fee will be charged upon surrender of the animal(s). 3. Animals will be held for a minimum of five operating days before being, placed up for adoption. 4. No animal will be euthanatized unless it is dangerous to other animals or people or seriously ill or injured. Euthanasia will be by injection according to the FACA standards and administered only by compassionate, certified individuals. 5. All animals will be neutered. Dogs will be tested for Heartworm disease and cats tested for FeLV/FIV. All animals will be vaccinated, de -wormed and micro -chipped prior to adoption. 6. A clean, comfortable, safe and healthy environment will be maintained for every animal. 7. Prospective adopters will be screened using established adoption standards. SHARK reserves the right to refuse adoption to any person deemed inappropriate. All prospective adopters will be interviewed prior to adopting. All potential adopters must be 21 years of age and offer proof of home ownership or written permission from their landlord. The permission letter must be breed specific. 8. SHARK will investigate all allegations of animal cruelty or abandonment as defined by Florida State Statutes and pursue suspected cases to the fullest extent of the law. 9. SHARK will work closely with local wildlife groups such as Raccoon Rescue Turtle Rescue, Wildlife Rescue and FWC. We will humanely euthanatize and provide proper disposal of trapped iguanas. _,. Animal intake and care: Dog - • Owner or person surrendering dog must fill out and sign a surrender form. • All dogs, including dogs picked up or found must be scanned for a microchip. • Get any history about the dog, i.e.: Good with other dogs, cats, kids? An Indoor or outdoor dog? Reason for surrender? History of biting? Age of dog and any health conditions. Name of the Veterinarian seeing the dog. • Take a picture of the dog. • Place information in canine log book with date of intake. • Vaccinate if not up to date with inoculations: (see vaccine protocol) • Start health record with photo attached and note vaccine given. • Keep dog separate in clean dry kennel and note behavior. • Introduce to. other dogs under, supervision and note temperament. • • Keep unaltered males/females separate. Dogs are to be tested for heartworm and started on preventative if negative. If a dog tests positive, veterinary care and treatment should be sought as soon as possible. • All dogs must be neutered prior to -adoption. • All dogs will be de -wormed with Stongid T (pyrantel pamoate) Cat - • Owner or person surrendering cat must fill out and sign a surrender form. • All cats, including cats picked up or found must be scanned for a microchip. • Get any history on the cat, i.e.: Good with other dogs, cats, kids? An Indoor or outdoor cat? Reason for surrender? History of biting or other behavioral problems? Age of cat and any health conditions. The name of the Veterinarian seeing the cat. • Take a picture of the cat. • Place information in feline log book with date of intake. • Vaccinate if not up to date with inoculations: (see vaccine protocol) Except for nursing mothers. Vaccinate one week after kittens have been weaned. • Place new cats in cage in quarantine room. All cats should be tested for FELV/FIV prior to introducing to other cats. Altered cats are kept in quarantine for 5days then introduced to cat condo under observation only. Unaltered cats are kept in quarantine until altered and tested for contagious diseases. Cats positive for FELV or FIV, must be euthanized unless a single cat household can be found for said cat. These cats must be kept in quarantine during their. stay and not allowed to interact with other cats. • All cats will be de -wormed with Stongid T (pyrantel pamoate) Vaccine protocol for dogs: Canine distemper/parvo/adenovirus2: All puppies between the age of 6-16 weeks are vaccinated three times at three week intervals against canine distemper virus/parvo virus/adenovirus2. Any dogs older than 16 weeks are vaccinated against canine distemper virus/parvo virus/adenovirus2 twice, at a three week interval. A booster a year later, then every 3 years is indicated. Rabies: The Rabies vaccine is administered once, at the age of 12 weeks or older. A booster in a years time, then every three years is indicated for dogs staying at the shelter long term. Bordetella bronchiseptica: Dogs 3 weeks of age to 16 weeks of age: Bordetella vaccine is administered upon admittance to the shelter and again 3 weeks later. Dogs 16 weeks of age and older need only one bordetella vaccination. After initial vaccination boosters are administered every 12 months. Vaccine protocol for cats: FVRCP: Feline parvovirus (panleukopenia), herpesvirus (feline viral rhinotracheitis), calicivirus vaccine are given 3 times at three week intervals as early as 6 weeks of age. A booster vaccine a year later, then every 3 years is indicated. Rabies vaccine: Rabies vaccine is administered once after 12 weeks of age. A booster a year later, then every 1 to 3 years depending on the vaccine used is indicated. IMPORTANT: All vaccines will only be administered to animals still residing at the shelter. Follow up examinations and vaccinations after adoption are the responsibility of the new owner Adoptions All persons wishing to adopt an animal must be 21 years of age and have proof of home ownership or permission from landlord. They must present an official letter from the landlord or rental company. Potential adopters must fill out an application and sign an agreement to return the animal to the shelter should there be any problems with the adoption. The staff will interview the potential new pet owner to ensure the lifestyle fits the animal (i.e. are they active people, do they have children or other animals, how long will the animal be alone each day, where will the animal be kept while at work or on vacation.) Staff will check references required on application and perform home inspections. SHARK reserves the right to remove an animal within the first three months post adoption if the animal is in danger or there is a violation of the animal adoption agreement. No animal will be put up for adoption until it has been altered and vaccinated. Staff will make follow up calls and encourage new owners to call with concerns and visit when possible. A photograph is to be taken for the "Forever Home" board. Receipts are to be issued for every adoption. Adoption fee will include vaccinations appropriate to age of animal, heartworm testing or FELV/FIV testing, Monroe County License, microchipping and one free vet visit. In dogs or cats younger than three months, the adopter will receive a certificate for rabies vaccination at their local veterinary office. After proof of rabies vaccination is presented to the shelter the new owner will receive a Monroe County license. At that time the "rabies pending" will be removed from the pet's shelter records. The veterinary office will be reimbursed by the shelter for this service. Adoption fees:* Dogs - TBA (pending discussion with county) Puppies - TBA (pending discussion with county) Cats - TBA (pending discussion with county) Kittens - TBA (pending discussion with county) Rabbits, Guinea Pigs, Ferrets - TBA (pending discussion with county) *$10 of each adoption goes to Monroe County The following fee schedule has been established by Monroe County: Pick up of stray animals $25 1 st p/u $50 2"d p/U $100 3rd time Win 12 mo. period Boarding of owned strays $ 10 daily Unaltered penalty $100 Disposal of dead animals $ 10 License fees $10 altered $35 unaltered $2 replacement license Returning Stray animals to proclaimed owners : Any person claiming ownership of an animal at the shelter must bring proof of ownership (purchase/adoption receipts, photos, etc.) and rabies vaccination. If owner does not have current proof of rabies vaccination they may get a pre -paid rabies receipt from local veterinarian and bring this to shelter to pick up their animal. County licenses may only be issued after the approved rabies vaccination. has been given to animal. Service calls All service calls are 'to be entered in the log book. The log includes date, time, location, nature and outcome of the call. All persons investigating bite reports are responsible for follow-through, including re- check in the case of home quarantine and the faxing of a report to the health department. The truck must be stocked with leather gloves, carriers, cat food, and ketch -pole. If a situation appears dangerous, contact Monroe County Sheriff's department for back-up. Euthanasia The decision to euthanatize an animal is to be made solely by the shelter director or, in the director's absence, the assistant director if all efforts to contact the director have been exhausted. Euthanasia is to be performed only by certified personnel or a veterinarian using the protocol described in the euthanasia handbook located in the med room. If feasible, sedate the animal with a dose of acepromazine prior to euthanasia. The animal must be made as comfortable as possible in a quiet location and must be attended until death is confirmed. Record all euthanasias in the log book and drug log. Place the animal in a body bag, then in the freezer promptly after death. Employee Health and Conduct Dress: employees must wear closed toed shoes and the supplied shirt. Shorts or trousers may be worn. Health and Safety: It is recommended that employees have tetanus shots; in addition, rabies titers may be offered in accordance with F.A.C.A. Guidelines. Any bite wounds should be immediately flushed and washed with antiseptic soap and water. All injuries should be reported to the director and if warranted, followed up with a medical professional. A first aid kit is located in med room. There is no smoking in shelter buildings. Gloves and masks may be used when cleaning the cat rooms or dog kennels. Place the yellow "WetFloor" sign on floors when mopping. Use caution when handling feral cats; leather gloves are located in the middle cat room as well as in the trucks. Employees are expected to read and sign the Code of Ethics and Standards of Personal Conduct form and conduct themselves accordingly. Volunteers All volunteers must sign a release. Children twelve and over may be volunteers if a parent or guardian signs the release, children under 15 years of age must be accompanied by a parent. Volunteers must be working under the direction of an employee at all times. Volunteer activities include: laundry, washing dishes, walking dogs, washing and brushing dogs and socializing cats. Volunteers are not allowed in shelter trucks. Public Health Concerns Animal bites must be reported on bite report forms. If the owner of the animal is able to provide proof of rabies vaccination, the animal may be placed in home quarantine. The owner must sign the corresponding home quarantine agreement. Recheck the animal on the 10th day of quarantine. If no evidence of rabies is present, the pet is released from quarantine. If the animal does not have proof of rabies, it must be held at a shelter or a veterinary office for a 10 day observation period. Boarding fees may apply. See Florida Animal Control Handbook for further information on rabies protocol. SHARK is responsible for all dead animal pick up on county and city roads. Opening Procedures • Upon arrival check each yard to make sure every gate is closed and secure. Check each dog before releasing to appropriate yard. (if a dog is to be left in a smaller yard for the day make sure to let them run in a big yard first thing and throughout the day) • Laundry should be started in the morning and continued as needed throughout the day. All laundry will be done with bleach and soap.* • Pull food/water and litter pan from kitten cage in office. Wash with soap/bleach mixture* and dry. • Sweep floor of kitten cage in office. Wipe down shelves with bleach spray and mop floor with bleach/soap mixture.* Dry floor and replace food/water dishes and litter pan. Pull any linens that are soiled. • Sweep office floor and mop with soap/bleach mixture.* Clean counters with bleach spray. • Check Med Book for any animals on medication and distribute morning doses accordingly. • Pull food/water dishes and litter pans from indoor cat rooms. Wash with soap/bleach mixture* and leave to dry. • Pull litter pans from indoor cat rooms. Wash with soap/bleach mixture and leave to dry. • Sweep floors and pull soiled linens. Mop indoor cat rooms with soap/bleach mixture. Replace litter pans and food/water dishes. • Wash any dirty dishes and place to dry. • Clean stool from each dog yard. Pull any blankets and place in laundry. Dump all water buckets and replace with fresh water. Discard any shredded or destroyed toys. • Take note of each dog while in the yards and bring in if there is any concern of medical issue. • Pull all food and water dishes from indoor- dog kennels and wash with soap/bleach mixture.* • Pull all linens from dog kennels and place in laundry. • Hang canvas beds on kennel fences and sweep any debris left in kennels. • Scrub each kennel whether soiled or not with soap/bleach mixture.* Make sure each back wall and side are scrubbed as well. Rinse -with hose. • After kennels are dry replace water buckets with fresh water and replace beds. Make sure all kennels have clean dry blanket. • Make sure each kennel has a toy or bone. *1 /2 cup of bleach per gallon of water for cleaning and 1 /4cup per load of laundry. Closing Procedures: Dogs - Make sure each kennel has 2 full water bowls and the correct amount of food for dog on kennel card. Cats - Make sure all cats in cages rooms, and condos have food and water. Check litter pans and replace if needed. • Administer afternoon medications. • Sweep and mop front office before leaving each day. • Empty trash in office. • Make sure medicine cabinet is locked. • Lock doors and front gate. Routine Maintenance: • Check and change air conditioner filters when needed. • Outside walkways to be rinsed daily and scrubbed weekly with bleach solution. • Trim bushes and any dead tree branches. Dog Kennel and Yard Checklist _—_1. Check all kennels and yards for physical damages or safety hazards. Clean yard water bowls and pools with bleach solution and refill with fresh water. Clear yards of stool and soiled linens. _r_2. Check dogs for any appearance of injury or illness. Let dogs into assigned yards. _3. Remove linens in kennels to wash. Place fresh linens in each kennel. _4. Scrub all kennels (including sides and backs) with bleach solution and rinse completely. _5. Wash bowls/dishes in bleach solution, making sure to rinse ll completely. Prepare food according to dogs size/weight. J 6. Fill 2 water bowls/buckets in each kennel. 7. If available place dog toy or ball in each kennel. _M_8. Make sure to check Med. Book for any dog on medication. Cat Room/Condo Checklist 1. , Check all cats for signs of illness or distress. _2. Pull litter pans and soak in bleach solution. _,_3. Pull all food and water dishes and wash with bleach solution. Making sure to rinse completely. 4. Pull linens from cages in quarantine room and place in wash immediately. _5. Check med book and cage cards and give any medications necessary. _6. Sweep all floors and scrub/mop with bleach solution. Rinse if needed. _7. Replace all litter pans with fresh litter and place in specified location. _8. Give fresh food and water to all rooms and cages in quarantine room. 9. Cats in indoor rooms get % can of wet food per room. Safe Harbor Animal Rescue of the Keys (SHARK) CODE OF ETHICS STANDARDS OF PERSONAL CONDUCT I. PURPOSE: This policy establishes the standards of ethical business behavior and personal. conduct for the members of Safe Harbor Animal Rescue of the Keys (SHARK). Fundamental to our success is the perpetuation of integrity and the highest ethical standards. The intent of this policy is to safeguard SHARKs strong moral, ethical and social standards of conduct. II. SCOPE: This policy applies to all officers, employees and directors of SHARK. III. OVERALL POLICY: This organization is built upon public trust and confidence and depends upon a favorable perception of the conduct of its business by clients and others in both the business and general community. It is imperative that each individual connected with SHARK view his/her business and personal actions, intentions and impressions upon others objectively. Each of us much assure that no one observing our actions or intentions would have reason to believe that even the slightest irregularity in conduct exists or could be implied. To this end, this policy will address 8 specific areas that need immediate and continuing attention on the part of each officer, employee or director, as follows: SPECIFIC POLICIES: 1. Protection of Confidential Information a. Non -Profit organizations, by their very nature, are privy to a variety of confidential information which includes client information, plans, forecasts, decisions, problems, capabilities, intentions, contingencies, and timing of actions by many organizations and individuals. This information should be used by SHARK personnel to make sound decisions. ADMINISTRATION AND RESPONSIBILITY 1. The primary accountability and responsibility for the Code of Ethics and Standards of Personal Conduct rests with each individual officer, employee, and director. However each supervisor and manager has the additional responsibility to demonstrate by example what compliance with this policy means. 2. It is the policy of SHARK to thoroughly investigate any infraction of this Code of Ethics and Standard of Personal Conduct and to discipline appropriately any person up to and including termination. 3. Any officer, employee, or director who believes any fraud, false entry, substantial error, embezzlement, misconduct, or other violation of this Ethics Policy has occurred is required to report such event, without delay, to the President. 4. The President is responsible to ensure that each officer, employee, or director reviews this policy and certifies that he/she has reviewed the policy and is in compliance with the policy. Non -Compliance with this policy should be reported to the President. prior notification to the President. No officer or employee shall become a partner in an economic venture without prior approval of the President. Nor director shall become a partner in an economic venture without the prior notification to -the President. 6. Public Statements a. Although SHARK has a policy of maintaining good relations with all news media and tries to accommodate media inquiries, there is much information concerning the organization that should not be made available to the public. This includes information about clients that SHARK has a responsibility not to divulge as well as information that may be valuable to a competitor. b. For those and other reasons, any inquiry made of you about the organization or a client by the news media should be referred to the President. 7. Use of SHARK Letterhead a. No officer, employee or director will use official organization stationary for personal or non job related purposes, particularly when such use would imply endorsement from SHARK, or makes reference to SHARK employment in matters of personal dispute. 8. Personal Conduct a. Dishonesty: SHARK will consider any individual who fails to fulfill his or her legal or ethical duties and obligations as ineligible for initial employment or continued employment. Any officer, employee or director who commits an act constituting breach of trust or dishonesty, ie., theft, fraud, or falsification of records, will be subject to disciplinary action up to and including termination or dismissal. b. Infractions or non-compliance : It is the policy of SHARK to thoroughly investigate the occurrence of any infraction and to discipline appropriately any responsible person or persons, up to and including termination. 3. Conflicts of Interest. a. Officers, employees.and directors of SHARK are expected to conduct their private business and personal activities in a manner that avoids conflict of interest either with the organization or the organization's clients. "Conflicts of Interest" is defined as any situation where an individual has two or more duties or interests that are mutually incompatible. b. Officers (BOD), the Executive Director and employees have two basic fiduciary duties, the duty of care and duty of loyalty. The duty of care requires that an officer, employee or director act with the care an ordinary prudent person would exercise under similar circumstances. This means that an officer, employee or director must seek the best possible advice and obtain enough information to make a responsible decision. c. The duty of loyalty requires an officer, employee or director to place the interests of the organization above his or her own personal interests. This prohibits the use of one's position as an office, employee or director for personal profit or advantage at the expense of SHARK. 4. Outside Activities a. Officers, employees and directors have been and are encouraged to be, active and involved participants in the community. Such activities should be limited by the person's interests and reasonable time requirements. Major outside commitments must be approved in advance by the immediate supervisor or another designated member of management. Other than the community activity described above, officers, employees and directors are discouraged from engaging in any outside interest that will divert time or attention from his/her organization duties. 5. Board of Directorships and Partnerships a. No officer, employee, or director shall serve as director of a board except that of a church or well-known nonprofit organization, without b. No information regarding SHARK or any of its activities that could reasonably be expected to adversely affect the organization's position in the general community is to be related to any person not employed by the organization. No other organization matter is to be related to any person not an officer, employee or director until it has been published in reports or otherwise made available to the general public. 2. Computer Information Security a. Information, whether on an automated or computerized system or other media, is an asset of SHARK. Misuse or damage of information may be as costly to the organization as it would be with similar physical property. It is everyone's responsibility to protect this information and use it in an authorized manner. b. SHARK information and third -party proprietary information may be used only for the performance of organization business. Individuals are not allowed to alter or in any way change information, except in the performance of their specific duties. Disclosure of third party or SHARK - related information is specifically prohibited unless authorized by a manager or job description. Passwords or user Ids are assigned to each user and should not be shared with or divulged to any other party. Users will comply with procedures in the assignment and format of passwords or IDs. c. The use of data processing facilities of SHARK, including personal computers, must be consistent with an individual's job function and for the conduct or organization business or organization -related affiliations. Limited usage of SHARK .licensed software and equipment for other non- profit organizations is acceptable with prior written approval of the President. It is the responsibility of each user to backup all personal computer data files and software applications at regular intervals. d. Personal computer software is SHARK property. It is illegal and against SHARK policy to make any unauthorized copies. Fun MORPHOLOGY OF A DOG ear OPPe bad NO lore head eye ` ,tee tin:nf , m area tcaiarori eons Nina bg YWYIIPICATION OFDOGS DDevelopingskills to assist you in the identification of dog breeds and descriptions of dogs in a ore standardized manner is an essential part of your job. Most people who are looking for their lost pets will be looking at the descriptions your agency provides online or in the shelter. Matching more closely the description and breed to what the owner knows/flunks they own is the best method for assuring higher return to owner and adoption ratios. In your work as an ACO you will encounter both mixed breed and purebred animals. you will see common breeds that are easy to identify and you will encounter rare breeds that you either have never seen or at least do not know that the dog is a purebred, rare -breed dog. Taking. an objective approach to identifying the dog will assist you in making the right choices. There truly is no better investment than a good breed identification book that you can keep with you in your vehicle. The longer you work in the animal profession the better you will get at identifying more common breeds on sight, but there are always those rarely encountered animals that a breed book helps you identify. Since all dogs fall into the canine classification they all have similar physical anatomy. What ;makes one ammal/breed different from the next are variations in features. In order to begin de- ming your ability to describe animals accurately, you must become familiar with certain ana- tomical features and the differing ways they occur in dogs. You also must learn some of the standard descriptors used • TAIL— length, coat and carriage should be noted Coat: CL MIFICATIONOFDOG TYPES The major breed or kennel clubs have established a classification grouping for dog types.,Tl seven groups of dogs CLASSIFIED BY THE American Kennel Club (AKC) are: WORKING: Dogs of the Working Group were bred to perform such jobs as guarding property, pulling sleds and performing water rescues. They have been invaluable assets to man throughout the ages. The Doberman Pin scher, Siberian Husky and Great Dane are included in this Group, to name just a few. Quick to learn, these intelli- gent, capable animals make solid companions. Their considerable dimensions and strength alone, however, make many working dogs unsuitable as pets for average families. And again, by virtue of their size alone, these dogs must be properly trained. [BOXER, DOBERMAN, MASTIFF, SAINT BERNARD, AKITA, HUSKY, MAMA= MUTE, ROTWEILER, GREAT DANE) TOY: The diminutive size and winsome expressions of Toy dogs illustrate the main function of this Group: to embody sheer delight. Don't let their tiny stature fool you, though - - many Toys are tough as nails. If you haven't yet experienced the barking of an angry Chihuahua, for example, well, just wait. Toy dogs will always be popular with city dwellers and people without much living space. They make ideal apartment dogs and terrific lap warmers on nippy nights. (Incidentally, small breeds may be found in every Group, not just the Toy Group. We advise.eve- ryone to seriously consider getting a small breed, when appropriate, if for no other reason than to some of the problems inherent in canines such as shedding, creating messes and cost of care. And training aside, iNs still easier to control a ten=pound dog than it is one ten times that size.) [PAPILLION, PUG, SILKY, MINPIN, CHI= HUAHUA, PEKINGESE, YORKIE,'SHIH TZU. POMERANIAM TERRIER: People familiar with this Group invariably comment on the distinctive terrier personality. These are feisty, energetic dogs whose sizes range from fairly small, as in the Norfolk, Cairn or West Highland White Ter- rier, to the grand Airedale Teener. Terriers typically have little tolerance for other animals, including other dogs_ hr.ancestors were bred to hunt and kill vermin. Many continue to project the attitude that they're always eager Tr a spkited_ argument. Most terriers have wiry coats that require special grooming known as stripping in order to amain a cliaracteristic appearance. In general, they make engaging pets, but require owners with the determine- m to matcI their dogs' lively characters. [AIREDALE, AMERICAN STAFORDSHIRE, PARSON JACK RUS- CAIlZN, BULL, SCOTTISH, WEST HIGHLAND, SKYE, FOX] DING: The Herding Group, created in 1983, is the newest AKC classification; its members were formerly criers of the: Working Group. All breeds share the fabulous ability to control the movement of other animals. A rnarkable example is the low -set Corgi, perhaps one foot tall at the shoulders, that can drive a herd of cows many 09 ifs size to: pasture by leaping and nipping at their heels. The vast majority of Herding dogs, as household ta, pever cross paths with a farm animal. Nevertheless, pure instinct prompts many of these dogs to gently herd r owners,'especially the children of the family. In general, these intelligent dogs make excellent companions d rzspond`beautifully to training exercises. [AUSTRALIAN SHEPARD, AUSTRIALIAN CATTLE DOG, )WER COLLIE, SHEPHERD, CORGI, SHEEPDOG, COLLIE,13ELGIAN MALINOIS, BEAUCERON] 'ORTiNG: Naturally active and alert, Sporting dogs make likeable, we companions. Members of Group anclude pointers, retrievers, setters and spaniels. Remarkable for their instincts in water and woods, b O*se breeds actively continue to participate in hunting and. other field activities. Potential owners of owing dogs need to realize that most require regular, invigorating exercise: [SPANIELS, RETRIEVERS, SET- RS_POINT'ERS] RW Vli:.Most hounds share the common ancestral trait of being used for hunting. Some use acute scenting ewers #o follow a trail. Others demonstrate a phenomenal gift of stamina as they relentlessly run down quarry. rret#tus, however, generalizations about hounds are hard to come by, since the Group encompasses quite a Iot There are Pharaoh Hounds, Norwegian Elkhounds, Afghans and Beagles, among others. Some hounds rare the distinct ability to produce a unique sound known as baying_ You'd best sample this sound before you de- toget: a hound of your own to be sure it's your cup of tea. [HOUNDS, BEAGLES, BASENJI, DACHSHUND, II3GEBACK.WHIPPET] ' *N PORTING: Non -sporting dogs are a diverse group. Here are sturdy animals with as different personali- and appearances as the Chow Chow, Dahnatian, French Bulldog, and Keeshond. Talk about differences in re, coat, and visage! Some, like the Schipperke and Tibetan Spaniel are uncommon sights in the average 1 1' '.. rhood. Others, however, like the Poodle and Lhasa Apso, have quite a large following. The breeds in the *Sporting Group are a varied collection in terms of size, coat, personality and overall appearance. AIERICAN ESKIMO DOG, BOSTON TERRIER, BULLDOG, SHARPEI, CHOW CHOW, SPITZ, FRENCH t, i OG, KEESHOND, DALMATION, SCHIPPERKE, BICHON FRISE] BOG BEHAVIOR Fnderstanding the behavior of dogs will help you both in the field and in the shelter. You will e able #o read. the signals given by the dogs, determine if something is amiss of their normal ehaviors and you will be able to serve the needs of the animals while in your custody. fG CATS: Gently lift the tail and look at the spacing between the anus and the sex he spacing is wider in male kittens (usually 1/2 inch) and the two holes appear round - not see a penis. In the female the spacing is closer and appear as one round and one ct adult males are easy to identify. Sometimes people confuse a neutered male with a In an adult male the spacing will be at least one inch between the anus and the penis; in the adult female the spacing is less than 1/2 inch and the holes appear as one round slit. 1 NORMAL BEHAV70R— icahon: A domestic animal is one that has been under the care and control of humans enough period (usually many generations) so that it is physically and behaviorally from the wild ancestors. It is believed that domestic cats have been domesticated for ►0 years with ancient Egyptians the likely domesticators. Dogs, however, have been ited for a much longer period —at least 14,000 years. A feral animal is one that reverts wwild state apart from people (usually generations separate the domestic relative from Feral animals may also be genetically different from both their domestic and wild Taste: Domestic cats are carnivores; their primary food is mice, birds, insects, id toads. Fruits and vegetables are very difficult for cats to digest. Due to the taste sen- f cats they prefer sweet tasting things and avoid carrion. Since cats evolved in the de - traditionally have gotten their water from their food source. It is critical to provide suf- Dan water to cats that eat dry food (cats that eat moist food will drink less water). `ely, �--pivbut an intruder can cause a mother to attempt to move the litter or she will simply aban- En them (especially during the first two weeks). Shaving & Neutering: Spaying (the removal of female reproductive organs) and Neutering (removal of male reproductive organs) not only eliminate the ability to reproduce, they also eliminate the drive to mate. Neutering also reduces the desire of males to roam and to spray. Both toms and queens become less active after sterilization and become heavy if food intake is not ;adjusted. Spaying and neutering do not affect other forms of cat aggression --they will still have territorial aggression and aggression motivated by pain.. Behavioral changes take place whether the cat is sterilized as an infant, juvenile or adult. C43' SOML BEHAVIOR — Dom Dance: Cats do not form stable dominance hierarchies and they do not have submissive wstutes to fend off aggression. They also do not have social mechanisms to make up after a fight. Therefore each cat conflict causes the cat to become more aggressive for the next conflict. pats do not recognize a superior hierarchy status of their owners. Cats also will not respond to >ocial punishment and dominance correction (such as rolling the cat over into a submissive ose) and will likely become more aggressive as the result of these attempts. Territorial Behavior: Cats are territorial and will chase or attack to defend territory. The size f territory defended will vary between different cats. However, cats rarely show territorial ag 4,ession towards people. Agonistic Behavior & Ag esgLr lion: When cats become aggressive they usually bite or scratch. Threatening behaviors include hissing, swatting, showing teeth, growling and postur- ing. Cats also have flight behavior. There is no behavior in cats that is similar to the appease- ment or submissive behaviors of dogs. • Inter -male aggression Territorial aggression • Pain motivated aggression • Fear -motivated aggression • Maternal aggression • Redirected aggression . Possessive aggression Predatory aggression Medically -caused aggression • "Don't Pet -Me syndrome' • Play -motivated aggression Animal handling and restraint safety Animal Handling Skills -Professionalism and Safety )tj The public watches us to learn how to properly handle animals. Being professional means being SAFE and HUMANE. Good animal handling skills prevent staff from being injured. Good animal handling skills reduce stress for the animal. Examples of Safe Animal Handling: Be aware of the special stressors for animals in the shelter setting. The shelter is extremely chaotic for any animal -there are an incredible number of smells and other stimuli and animals are likely to be confused and distressed. -6 Many of our animals have lived entirely outdoors and have not been handled or examined before. They may not have any experience on a leash and may panic in response. Even the most social animal may exhibit aggression toward other animals, particularly in a strange environment and may redirect to nearby people when over -stimulated. Never put your face directly into the face of a dog or cat. Do not move in behind or crowd around a dog. Concentrate on the animal you are handling without being distracted by other activities. NEVER sit on the floor while handling/examining a dog. If the animal becomes aggressive or aroused you will be unable to move away or protect yourself and risk serious facial bites. 'd Always be prepared to protect yourself or move away quickly in the event an animal becomes aggressive unexpectedly. Safe and effective animal handling requires a thorough understanding of the normal behavior and responses of each species. Below is some general information on animal behavior and handling techniques. There is no substitute, however, for careful observation and experience. If there is any doubt about the temperament of an animal -ASK FOR ASSISTANCE. There are no extra points for being a'hero'. The safety of our staff and animals is most important! Communication lly aggressive behavior should have a kennel sign (CAUTION) posted to Any animal exhibiting potentia alert others who may be handling the animal. Specific alerts or recommendations should be written on the sign and in the medical record to provide staff and other volunteers with as much information as possible when handling the animal. Restraint or Control' The first rule to keep in mind when handling any kind of animal is that the least restraint is often the best restraint. This does not mean that you give up your control, just that you use as little restraint as necessary while maintaining control of the situation. Every animal and every situation is different so there are no hard and fast rules as to what method works best in which situation. Before attempting to restrain an animal you should take a moment to allow the animal to become comfortable with you: 25 Crouch down so that you are on their level. Do not sit on the ground as you will be unable to move away or protect yourself if necessary. ' j Avoid direct eye contact but maintain safe visual contact with the animal 2 j Talk in soothing tones. Avoid high-pitched, excited talk. % j Try patting your leg or the ground, motioning the animal towards you. Muzzles designed for cats extend up to cover the eyes, reducing visual stimulation. For some cats these can be very useful for calming the animal and helping to protect the handier from injury, Drugs: For animals who are too aggressive or stressed to handle safely for procedures, sedation and/or general anesthesia may be necessary to allow treatment. If you are unable to handle an animal, notify a staff member to determine whether sedation is appropriate. Credo: Never Let Go. The place where correct use of restraint is the most critical is when two people are handling the animal. This could be to perform a physical exam, administer anesthetic or to give medications. The "holder" is the person whose job it is to restrain the animal in such a way that the procedure can be accomplished with the least amount of stress to both handlers and animal. The speck amount of restraint used to control the animal is the key to safety for the handlers and comfort for the animal. Too much restraint can cause the animal to fight back, too little restraint can result in the handier or others being injured or in the animal escaping. BODY LA)44UA4r DOGS ' Dogs -are very social animals. The"ancestors of todWs domestic dogs lived-in packs. Communication among the members of a pads is necessaryffor the pack to cocPeraba to huK-raisethe young, and to get along. We cam am pack behavior when watching two or more dogs UVAer. Forthemostpartdogscotmm micaftft mghbodylanguage, that is dogs use their bodies to explain their moods and thoughts. Dogs in a peckcom a Costly witheadr vtbec h is important for every dog owner to learn too read- these' messages so we can adjust our training to how the dog is feeling. A dog basically uses five parts of his body ro communtcat L These are the tail, can, mount and teeth, eyes and the fin along the dog's back (which are also called the hackies} A dogs posu ne, that is whether it is standing, Crouched or tying down, is aim very important. RASN" POgfUM • normal posture fora dog when relaxed Tic�it r�owrc °� l Coryrc f»oyctt'ir ALERT/DUERI : Dogs often simply show mum on meeting another animal for the fast time. The dog has not yet decided -if it needs to comm®icabe subission pl* aggression, or fear. This state usually lasts only a.briof moment before the dog chooses to show another feeling. ALERT POSTURE • prelude, to another behaviorlemodon Titdist3it+gi+iokt - - - �, SfstRtt Mtoes FEARS, A frightened dog can very easily become an aggressive.dog, and many people have been bitten by dogs showing signs of fear. DIVE THREAT POSTURE • fear -.based posture • .aray bite if cornered • mq be 8rawfing • may w*we and/or express anal glands N AGGRESSIONS This is the way a dog explains that he is. PLAY: May look like submission in some aspects but the the "boss", that he is more dominant than those around him. _ dog will be active and excited. It is the way he says "Play with me!" OFFENSWE THREAT POSTURE • dornirmt/confident posure • dog is dangerous, may attack at any time • may be growling/barking • tail may be held high & stiff while wagging slowly F.arsj�� i wrristatled . �Fitcklxst� �,y� T _\Gorsrcrv� ,�Sta�lAjstattasul SBBMISf1ONZ This is the way a dog explains that he is not the "boss", that he is less dominant than those around him It is often -used when a dog is afraid of punishment and is trying to appease his more dominant pack members. ACTIVE SUBhUNM • may urinate • may be whining • avoids eye contact • tail may be wagging & held low OR • tail may be tucked completely under body �arsback ��. � � � fsu�as°'•t�°9 . t++outii.�k _. �� , �rv►kltin9mo�es�+usts PASSIVE SUBAU59M • most submissive posture for a dog • may urinate r7rjIN" ji;vttsontvback PLAY BOW • an invitation to play! • front end lower than hin. d end • tail up and wagging • may bark & run in circles • earn up or slightly back • hackles smooth STRIA A dog who is showing signs of stress is telling the rest of the world that he is uptight and: unsure about his situation. The. more signs of stress a dog is showing, the more anxious he is becoming. Some stress in training is natural but a dog that is severely stressed can not learn. He needs to rest. If pushed much further inthecurrent situation he may react with fearful aggression. SIGNS OF STRESS • • sniffing • licking lips • scratching • excessive blinking 1 • dilated pupils 6 • panting and salivating • increased. activity. or pacing, restlessness; distraction, agitation • whining, excessive vocalizing • shaking • hiding behind owner • need for repeated commands when ordinarily responds to one command • excessive shedding. • loss of appetite (will not eat treats ordinarily loves) • "shutting down" by turning away or avoiding eye contact or freezing in -place • diarrhea • sweating through the pads of feet This doaament was created and is being shared by the Humane Society Silicon Valley, 2530 Lafayette St, Santa Clara, CA 95050 How To Teach A Shelter Dog to Sit The dogs relinquished to your shelter for "Jumping up on people" or "acting wild" can't master the rules of human etiquette on their own; they need a little help from those of the two -legged persuasion. But you can teach them good manners, stimulate their minds, and reduce their stress —all while you're feeding, walking, or grooming. Read on to find out how you can have your canines Mn' pretty when prospective adopters approach. 1. Make Training a Treat To make the experience pleasant for both of you, choose a dog who's friendly and not overly frightened, and take her out of the kennel area and Into a place with fewer distractions. Start by holding a treat in front of the dog's nose, and slowly Move it back up between her ears, keeping the treat at about nose height. At first, the dog may be confused, walking backwards or jumping up for the treat. But with just a little blk of lime and patience on tour part, shell yet the)dea. Dors- she mupAt tocatch on, reward her with a treat —but only while her rump Is grounded. When she's reached a full sitting position, release her from this Stance by saying "okay"and praising her profuseJy. 0 Susie Duckworth 2. Quiz Your Puppy Pupil Now that your eager student knows what you want her to do, Ws time to test the extent of her knowledge. Hold a jackpot of treats, stand still with your hands at your waist, and just wait for her to figure out 4, that you want her to sit. When she does so, reward her again with a treat and plenty of praise. Once she sits for you, allow other staff members or volunteers to try the method. If your poochy pupil doesn't "sit right away for the others, they can simply go back to Step 1. The goal is to teach the dog to sit for anyone who Is standing In front of her. Susie Duckworth 3. Distr Once your friend has mastered steps I and ,21.its time to introduce some more complicated plicated scenery. While the dog Is allow her to nibble on a treat from '46urhand as you *march"In place in.front 0.her. Move only your feeet and knees, ,keeping your upper body straight and your hands at your side. If the dog breaks out o Ahe 's[VposlUon, stop moving and stop .:Ignore all inappropriate behavior $11JCb AFJA0Y4WPP, AAW/Mft " 41AWIV. P she starts any of these activities, simply f6ld your arms across your chest and took away.` Soon enough your friend will get the picture and plop her bottom back on the floor. 4. A Test of Endurance aim d 20 10 41111 wmq=� 0000"�21_10 Ec�_NIW6_ O All this sitting business will be more effective if you make it stick for at least a few seconds; otherwise you may have a jack-in-the-box on your hands. To train the dog to maintain some sitting staying power, start slowly by having her sit for one second before rewarding her with a treat. Next, wait two seconds and reward her for remaining in a "sit position, and so on. Work your way up to longer periods of time. r> i� �• 11 �t ® Susie Duckworth to Graduate 5. Jumping Jack Flash Repeat the process: Allow the dog'to offer you the sit position and reward her with a treat. Allow her to sit for a few more i seconds, and reward her again. Start i waving your awns in front of her; if she remains seated, reward her with a treat. .-- .:::-'• Progress to jumping jacks, and don't stop there. Practice creative body dancing, jogging in place, waving your anus up and down, and making lots of noise. If the dog i remains seated for any kind of distraction you make, reward her for holding the "sit"position. If she keeps getting up, go back to the distraction sequence. AM—� 6. Reac Before you know it, you'll have a poochy prodigy on your hands, and you can apply the same methods to all interactions. The dog will now want to be sittin' pretty any time a person approaches —whether it's to open her kennel door, put on her leash, pet her, or walk her out of her kennel and Into her new life with adopters who have fallen in love with her charming ways. © Susie Duckworth This is the first in an occasional series of How-Tos based on the methods of Sue Sternberg, a nationally known f ainer who boards owned animals and shelters homeless ones at her Rondout Valley Kennels In Accord, New York. Sternberg s seminars have inspired shelters around the country to start their own In-house training programs. jhfusie Duckworth hand while giving the hand signal with the other hand. Give the dog a treat as soon as he's down. Now stand up, still holding the treats, and see if the dog understands your hand signal from higher ground. Sometimes munchkin dogs who are low to the ground have a harder time with this, so if yours doesn't respond Immediately, don't worry. Just crouch down halfway and gradually work your way up to'a standing position. Soon enough, the hand signal will become second nature to your little buddy —and he'll be sinking to new and wonderful lows every time .an employee, volunteer, or potential adopter flashes a palm at him. J 0 iB a quiet "okay" before he gets up, but don't say anything once he is up and moving around. Praising and feeding him while he's down will ensure that he gets the message about what you want him to do. 4. How Low Can He Go? Now it's time to test �. i your poochy protegd's , <i, ability to apply what he's learned. Start by © Susie Duckworth luring him to the down position with your hand signal in the air and some treats near his toes. Instead of giving him a treat, release him from the position with an "okay." Lure him down again, this time rewarding him with a treat when he comes in for a landing. Once he's accomplished this step, he's ready for a more advanced examination: Hold the treats in your left hand, but keep that hand in front of his nose rather than on the floor. Don't lure this time; just give the dog the hand signal, and keep your hand suspended there as you watch the wheels start turning. S. Behold the Touchdown Allow the dog some time to make the connection between behavior and treats. If your friend starts looking confused, moving his gaze from the treats to your hand and back to the treats again, don't worry. Be patient; this may be the first time in his life that he's been encouraged to use his brain, so give him time to figure out the correlations. Just when you think you've all but lost him, he'll plop that little tummy down with gusto. Reward the little guy immediately, allowing him to nibble from your jackpot of treats. If he doesn't go down, don't worry; just repeat steps i and 2, and test again. 6. Rise and Shine Once the dog has mastered his new trick, elevate his knowledge a bit by teaching him to understand Nta { r_ - --- k i 3 3y• .ti i © Susie Duckworth Now to Teach a Dog "Down" Shelter dogs aren't the type to he low and watch the world of human feet go by — visiting hours are the time to show off how loud you can bark and how high you can jump. But in just a few minutes, you can have your bouncy dogs on their bellies in no time. More than just an amazing trick, the "down" exercise Is a quick and easy source of mental stimulation for dogs —and a great way to show adopters how trainable your animals really are. Shelter dogs who know how to respond to the flick of a wrist also have a hip edge over their counterparts in pet stores. 1. Good Eats Make Attentive Students First, choose an eager canine student who is relatively at ease in the shelter; this method is most appropriate for happy, stable dogs whose social skills need just a bit of refining. Take your new friend to a venue that's a bit less distracting than the kennels: an office or dog -walking area will do. (You can even incorporate this mini -session into doggie potty breaks.) Have a handful of tasty treats at the ready —the way to a canine's mind Is often through his tummy. 2. Practice Doggie Sign Language Start the dog in the "sit" position. Kneel or b "' squat so you're closer Sri to whisker level. Now employ the hand signal -'�- by flashing your right hand in front of the; dog's eyes, with your palm toward the dog and your fingers z together, at the same time, lower your left, r, treat -filled hand and place it between his `1 paws. - _ -- �" _.- © Susie Duckworth Hold the treats in place while you quickly move your right hand to your little buddy's shoulders; rest your hand there gently. Do not force or push the dog down; your hand signal simply goes along for the ride to keep him from standing. If he does happen to spring up, just start him again in the "sit" position and repeat the 7 ` above steps. As soon as his elbows touch the _.• ground, reward him - instantly so he learns - to associate food with - s' _ lying flat on his tummy.` ` +' If he gets excited, he may pop back up; in >_41 this case, just stop _ feeding so he can distinguish between © Susie Duckworth behaviors .worthy of treats and those that are a little less desirable. 3. He's Down —But Not Out Repeat the exercises above until your precocious student is plopping down on a dime. To teach your friend how to stay down, release him with o First Aid Instruction .Normal Resting Heart/Pulse Rates: Cats: 150-200 bpm Small dogs: 90-120 bpm Medium dogs: 70-110 bpm Large dogs: 60-90 bpm Checldng the pulse is best done at the femoral artery in the groin area. Normal Temperatures: Cats and dogs: Normal range is 100-102.5 degrees Abrasions: To treat minor abrasions make sure your hands are clean then gently clip the fur away from the wound. Fur in a healing wound can lead to contamination and delayed healing. Use warm water to flush the wound to remove dirt and debris from the area. Apply an antibiotic cream 3 or 5 times a day. Generally, these medications can be obtained without a prescription. Distract the pet for a few minutes to avoid allowing the animal to lick the medication off. Even if the animal licks a tiny amount from the abrasion topical antibiotic cream is relatively safe. If the wound spreads or produces pus or the animal is uncomfortable, seek veterinary attention immediately. Bite wounds: Always use caution when approaching or handling an animal that is injured by bite wounds or trauma. If they are in pain they may bite out of reflexive self-protection when at not other time would they bite anyone. Use a muzzle if needed. Flush the wound well with warm water and try to clip fur from any wounds. Topical bacitracin can be applied to a skin break. It is important to note that bite wounds are a combination of penetrating and crushing damage. A small hole in the skin can mask severe tearing of tissues and bleeding hidden beneath the skin. Gently wrap any skin tears with bandaging material and apply direct pressure to a site that displays active bleeding. It is important to have a veterinarian assess any bite wound because even the most innocent bite wound has potential to become seriously infected. Oral antibiotics may be needed... not to mention surgery to repair deeper damage inflicted beneath the skin. First aid for bite wounds should be considered only as a first response. Diarrhea: By definition diarrhea is not just loose stool. Diarrhea is the frequent and repetitive passage of loose, wtery stool. Judgment regarding the health status of an animal with diarrhea is critical. Bloody diarrhea with severe straining may be an emergency, especially for cats and small breeds of dogs. Diarrhea along with vomiting, or agitation are serious signs that the animals needs medical attention. Always have a fecal sample checked just in case worms or other parasites such as Giardia are a factor. Chronic or frequent episodes of loos stool may be a sign of Inflammatory Bowel Disease which often requires veterinary attention. Hot Spots: Also called Moist Eczema these suddenly appearing, wet, circular patches of infection on the skin create intense itching and irritation. A result of a tick or insect bite, or even from a mild abrasion or moisture contacting the skin. Hot spots can spread very rapidly across the skin surface and beneath the fur so they may be difficult to see. It is best to trim the fur around the affected area to allow air to assist in drying. Daily cleaning of hot spots with hydrogen peroxide or sterile saline, even every two hours for the first day or two, will speed up the healing. Also, any topical anti -bacterial ointment such as bacitracin, will arrest the growth of the bacteria. T Urinary tract blockage: Straining and crying while posturing to urinate without the production of urine constitutes an emergency. Especially in male cats there can be an obstruction of the urethra from minerals or small bladder stones. Urinary tract problems do not lend themselves well to first aid therapy. "Heatstroke: Signs of heat stroke are severe, rapid panting, wide eyes, staggering and weakness. If suspected take animals temperature rectally, any temperature above 106 degrees is dangerous. Heat stroke can be fatal in minutes! Place animal in tub of cool running water or spray with a hose being sure the cool water contacts the skin and doesn't simply run off the coat. Thoroughly wet the belly and inside the legs. A safe temperature is about 103 degrees. Guidelines for health and appearance of dogs and cats: Shiny, healthy coat -no bare patches, mats or excessive shedding Intact skin -no sores, rashes, etc. Well hydrated -skin pluck test Body temperature of 101-102 degrees F Eyes clear with no discharge or abnormality No foul odors from ears or mouth Urination and excrement normal CONFLICT RESOL U TION & Communication skills and other tools at your disposal will be tested when it comes toyour ahL- ity to resolve conflicts and maintain your safety in the field when tempers and emotions are high. We all realize that people think of their pets as members of their family and you may kip -. there to take the animal away. How do you think they will react to that? What if you are seel-L gr court ordered custody or an order for destruction of a dangerous animal? The objectives of this section are to help you define and identify conflict resolution technigr- to help you evaluate a crisis situation and know when to utilize a resolution technique, to hem YOU recognize safety precautions needed in conflict resolution, to help you identify high -risk, approaches to avoid, and to help you discuss and demonstrate proper verbal and nonverbal h= haviors during conflict resolution. These are skills best defined and developed over time. Rc=_ playing can assist in the development of these skills, but experience in the field will refine the --- hopefully to the point of mastery. As an ACO you must know what the causes of and solutions to crisis are to better dq your job. Here's a very simple list of some of the highlights of those categories. )verbal or body language to gain more control, belittlement, challenge, overuse of psychology d legal advice, and the threat of arrest. here can be a number of impediments to a successful intervention. Perception, both yours and eirs; plays a major role in the situation. Accept that everyone has biases and work to over- bme'them (you are not above having biases and accept that fact and get over it). Understand iat people may resist your efforts or question your motives. Also, some people will feel that ie situation is none of your business and that you are interfering with their private affairs. :tuber back to our discussion of nonverbal communication. Everyone has a personal space q 2-3 feet). Respect that space because it can force the person into a strong defensive or >ive posture. Watch for dangerous body language: clinched fists, tightening facial muscles, g;teeth, movement away or "getting in your face." The aggression cycle begins with the a being on Alert, then they feel the need to Defend, and finally they move to Attack. Peo- if'be watching your body language, listening to your voice, watching your eyes and facial ssions; and looking at your hands. You must learn to have awareness of and control of nonverbal signals. CONFMCTMANAGEMENT Let's look at some simple techniques that may be used to resolve the situation through conflict management. mediation, negotia- tion, arbitration and referral. Yon ion is a technique where a third party assists other parties involved in a dispute working A resolution by acting as a referee in the dispute. There must be a willingness from all for mediation to work. The first task of the mediator is to identify exactly what the dis- about. Each party should be allowed uninterrupted chance to express their position. A sus decision is made by the involved parties with the help of the mediator or third party. professional mediator has gone to at least six years of school and either has a Masters Degree a Law Degree. But those are professionals that deal with huge issues like union negotiations, litical disputes and major/large problems involving many people or dollars. You are dealing th important but less global issues and you can learn to be a good negotiator. ie skill that will assist you most in mediation is your ability to listen actively. Active listening dude both hearing what the person says and interacting back with the person g or homg what they are saying. Objectivity must go hand in hand with your active listening. [ways look for the origin of the problem —sometimes it is obvious and sometimes it is hidden. [ways attempt to get the parties to suggest their own possible solutions. You may present po- animal possess. Recognize and control your fear. Never let anyone see you angry in the field. Block out conflicts and teach yourself to listen to what is said rather than how it is being said. Sometimes the person that is yelling is telling the truth and you shouldn't be biased just because the person is not communicating in the best manner. We all have biases whether we want to ad- mit it out not; you must learn to set yours aside and treat everyone with respect and profession- alism. Always be aware of your surroundings tactically; smart ACOs remember the job is both physi- cal and mental. Always think about the "what ifs" and in the extreme case what is your escape plan? When you approach a door to either discuss the complaint or to address a subject stand to the side of the door —not directly in front of it. You must look at the door and which way it will open and always stay to the side away from the hinges. If the door opens in always be aware that someone may be behind the door. NEVER enter a dwelling without another officer or agency person with you. You also need to be aware of windows: where they are in proximity to your position and who could be behind them. Covered or painted windows can be a sign of il- licit activity taking place in that building. The last, and most important thing to remember when seeking early intervention and resolution is that YOU must model the best behavior. You must remain in control of the situation. Emo- tions are contagious —keep yours in check and redirect the other parties to a positive place Practice good voice control and eye contact. Be aware of your own body language and avoid negative or threatening body language. Always come across to every party as interested in help ing and desiring a quick resolution. Always use "we" as referring to the agency instead of "L" Finally, remember you are a third party to the situation you will eventually leave and they will have to continue to live there. DEFUSING TFUMQUES The definition of defusing is the attempt to restore order in a crisis or conflict situation. Your goal is to `cool down' the participants in an effort to guide them toward accepting your media - lion of the situation. There are different techniques to defuse a situation. Verbal skills are the key you want to focus on when defusing the situation. Be sure you start by introducing yourself and explaining why you are there. Use a calm and direct approach. Exercise good (and active) listening techniques. Show empathy and understanding of the situation; you may refer to other successfiilly resolved similar situations to gain trust. Do not minimize the situation —what . seems like a little issue may be a very important issue to the other. person. Finally, be patient; these situations aren't always solved immediately and at times you will have to give parties a change to cool down before anything productive can even begin. Avoid high risk approaches to defusing a situation because they are inappropriate in most cases (although these may be appropriate in limited, specific circumstances). High risk behaviors in- clude distraction, pretending to misunderstand what was said, the use of humor, intentional use Causes of Crisis Loss of a loved one Financial problems Family problems Divorce Work issues Victim of violence Solutions to Crisis Suicide Alcohol abuse Withdrawal from "life" Drug abuse Counseling or Intervention `' 4. not a social worker or counselor. Why in the world do I need to have counseling or inter- ention skills? The reasons for crisis intervention include the fact that early intervention often s the;best way to solve a situation that could end with dire results if left unchecked, and as a rublic 'safety official as an ACO you are seen as having authority and therefore community re- ponsibility (people come to you for help). The following sections will help you apply some of fie principles you have learned to help you in the field. ►ne of the most successful tactics for you as an ACO is early intervention. If you can resolve iivations as they first begin and resolve them on the first visit, they do not have a chance to row out of control into something more difficult to resolve. Unfortunately you will find shortly fter working in the field as an ACO that sometimes you are being used as a pawn in a etghborhood dispute. Early intervention and resolution will stop complaints going back and l between feuding neighbors. Te have. spent a great deal of time working on many aspects of communication, law and other rpics to help you gain the skills needed for successful early intervention. How you respond to ie initial call for action can affect if you will be successful at coming to early resolution. You lust gather as much information as possible from all parties and remain absolutely impartial nd objective. Then you must analyze the whole body of evidence and determine what is going RAW what the solution should be. Knowing the history of the people involved and any other nimal complaints may also assist you. If there is no previous record of complaints with any of to parties you have the first opportunity to resolve the situation and lay the groundwork for noperative community relations. However, a bad initial response can create future problems YOU and other ACOs you can never take back a first impression. ►on't be afraid to ask for assistance if you need it. It is not a sign of weakness and if it will help xolve a situation early it may have long term benefits that far outweigh the cost of time for the Idit onal officer (but don't let a situation get out of control before asking for assistance). Plan - ahead, based upon the information you received with the call, can sometimes allow you to rive with assistance if needed when you first address the people. zd to be aware of your emotional state. We've talked about reading other people's be - and nonverbal skills, but you will be sending them too. Accept fear as a reality of your we all will encounter situations that are dangerous and create fear. Fear is not always a ng because it can keep us safe. Always trust your gut feeling, physiologists have con - that these gut feelings are primal and are the same as the fight or flight responses every tential course of action, but do not impose yourself on the situation. Summarize any agreement between the parties to be sure everyone is understanding what has been accomplished and have buy in to the solution. Negotiation Negotiation differs from mediation in that the third party serves as an advocate for one of the parties in the dispute. The negotiation process begins with each party preparing and planning The tone is set as each parry presents their side of the situation and proposed resolution. Tyre should be some exploration of the underlying needs of the parties and the nature of the dispute. Typically there is give and take between the parties with an eventual agreement. It is important to review the agreement and be sure there is true buy in from both parties. Evaluate the nego4 lion over time and learn what worked and what didn't. Arbitration Arbitration requires the strongest buy in by the parties since it involves a third party ma final decision about the solution to the problem. Both parties must agree to trust the arbi and abide by the decision. Binding arbitration means that the parties agree up front and accept the arbitrator's decision. Non -binding arbitration means that both parties agree t the third party present the solution but they do not agree up front that they will accepttk lion. When you are in the role of arbitrator you will not be doing binding arbitration. You m tablish the role of the arbitrator upfront and have the parties agree before beginning the;` You must then listen to each party and their position with a proposed solution. This can in front of the other party or more often is done in a separate room for each party. You consider any legal aspects that might affect the situation and the arbitration --can you,rc bitrate this or must it go through other legal channels? Work toward an objective resolui the situation remembering that you cannot iimpose your will on either of the parties or d lion will not work. Re erral When conflict management techniques are not working or are not a viable option, you may have to look to other resources. Referral is an attempt to put the disputants in touch with an agency or person who can provide counseling and advice to help them resolve the situation.' goal of your referral is to get it out of the formal enforcement process and to an agency that c resolve the underlying problem. Referrals need to be specific enough with sufficient information for the third party to know whether they can. resolve the issue or whether they are the correct party/agency. You should f low up or ask the other agency/person to follow up with you after the referral has run its court Both parties must be receptive to a referral for it to work and be a long-term solution. Some- times you will be asked to be part of the process even though you have referred it to another agency. Remember that you must be committed to resolving the situation as much as the af- fected party. ]Don't forget the communication generated from you agency also educates other government agencies as to what your job entails. Annual reports, quarterly newsletters, resolutions and press releases can be as valuable internally in your county/municipality as they are to the general pub- lic. In times of tight budgets and cutbacks you want your agency to be seen in the best light be- cause out -of -sight, out -of -mind often means your agency will be first on the chopping block and last for budget increases. Remind the policy makers how you make their jobs much easier by resolving issues before they get to them. TMIVGS TEAT WILL MAKE OR BREAK YOUR IMAGE: 1. Personal Appearance: your uniform, cleanliness, posture and other appearance traits will be the first impression the public has of you before you open your mouth. 2. Response: the way you respond to the public, the effectiveness of your first re- sponse, and your interactions with the parties involved are critical 3. Animal Handling Techniques: be sure you are a model of good animal handling practices for the public. People are always watching and may not understand your actions or equipment (a good reason for proactive PR) 4. Failure to give the Impression of Caring: ACOs should give that extra effort when dealing with animals in the field and when addressing the public. A few kind words or actions showing compassion even in the most difficult situations can be valuable 5. Office Communications: what happens in the office, on the phones, and in writing (e-mail or letters) affects your daily work. People can already be `upset' with you before you ever get to the scene due to contacts with the office. Remember you are part of the entire agency —do not blame the office, but try to make things right. Work toward your agency "speaking in one voice." 6. Vehicles: does the cab of your truck look like a garbage dump? Are your holding cages and equipment clean and well maintained? Do you drive responsibly? Are your vehicles marked with attractive logos, signs, information? 7. Shelter Appearance & Odor: when the public enters your agency or shelter the first thing they meet should not be the smell of the shelter, good cleaning techniques can keep odors to a minimum and that will add remarkable value to your image. The shelter should also present a good public look; showcase your function and any rec- ognition/awards you have received -thus is your place of business. 8. Respect: respect for the public (both victim and subject) and the respect you show for coworkers affects the public perception of your professionalism. Your role is one of public safety and protection, which means you need to have the same high level of respect and professionalism as law enforcement and firefighters. 9. Location: can the public find your agency? Are you listed in the yellow pages or business directories? Do you have a sign that tells who you are outside your agency ?(Look at how law enforcement and firefighters identify their facilities — does your compare?) 10. Inaccuracy & Corruption: a public agency charged with protecting property must keep complete, understandable and accurate records. There can be no perception of impropriety or a `dirty' agency or your organization will face the consequences (including loss of funding). Safe Harbor Animal Rescue of the Keys (SHARK) SURRENDER OF OWNERSHIP Date Name : Address : Phone : How long have you owned this animal: Animal's Name: Animal's age: Breed: Color: Sex: Neutered: Reason for Surrender ` Veterinarian: READ THE POLICY STATEMENT CAREFULLY AS THE OWNER OF SAID ANIMAL, OR AS THE AUTHORIZED REPRESENTATIVE OF SAID ANIMAL, I SURRENDER SAID ANIMAL TO SHARK. BY SIGNING BELOW I ACKNOWLEDGE AND AGREE TO THE FOLLOWING: 1. I AM SURRENDERING ALL OF MY INTERESTS, OR ALL OF THE INTERESTS OF THE OWNER ON WHOSE BEHALF I AM ACTING. 2. ALL DECISIONS REGARDING THE ADOPTION OR OTHER DISPOSITION OF SAID ANIMAL(S) IS NOW AT THE DISCRETION OF SHARK. 3. SHARK CANNOT AND DOES NOT MAKE ANY GUARANTEES REGARDING THE FINAL DISPOSITION OF THE ABOVE DESCRIBED ANIMAL. 4. TO THE BEST OF MY KNOWLEDGE THE ANIMAL HAS NOT BITTEN ANYONE IN THE LAST 10 DAYS. 5. 1 AUTHORIZE SHARK TO HAVE ACCESS TO ANY OF MY PET'S PRIOR MEDICAL RECORDS. SIGN: ( ID Required) DATE: SHARK witness: Safe Harbor Animal Rescue of the Keys (SHARK) Dog Relinquishment Questionaire Date: This form has been designed to help us place your dog into the right home. Please answer all questions as honestly and thoroughly as you can. Dog's NameSex:. Female— Male_ Breed__ Age Is the dog spayed/neutered?(Unable to have babies?)_ How long has this dog lived with you? # of owners before you? -- Where did you get this dog? This Shelter__ Another Shelter Breeder— Pet Store— Friend/Relative Newspaper__ Found Stray--' Born at Homey Has this dog ever bitten and/or nipped at anyone? Yes_No__ If yes, please describe the incident Why are you surrendering this dog? iiousehold Information Where did the dog live? Inside Only__ Outside Only—Inside/Outside— If Indoor/Outdoor, when was the dog allowed inside? Is this dog left alone during the day? Yes_ No__ If yes, for how long each day?----------- --- Where is the dog kept when its left alone?_________ Who lived with the dog? (Check all that apply) Men Women __ Seniors Teenagers (13-18yrs) _ Children (5-12yrs) __ Babies (4yrs &under) r How would you describe the dog's behavior around children? Friendly _ Playful Tolerant __ Afraid __ Shy — Aggressive , Never been w/ Children — Is this dog ever rough and/or mouthy? Yes__ No — How does this dog react to visitors? flow would you describe your household? Active__ Noisy__ Quiet__ Average__ Has this dog ever lived with? Other Dogs__ Cats_ Neither__ Does this dog get along with? Other Dogs— Cats— Neither_ page 112 Who in the household does this dog respond best to?___--______p_______p Who in the household does this dog respond worst to? Housetraining/Behavior : Is this dog housebroken? Yes__ No__ Most of the Time How often does this dog have accidents in the house? All the time__ Once a day_ Once a week__ Never- Diet/Feeding Schedule: What brand of food is this dog used to eating? --- What kind of food does it eat? Dry__ Canned__ Both__ Does this dog need a special diet?. Yes_ No If yes, please describe___ What time of day does this dog eat? AM __ PM Free Fed Behavior and Habits: What is this dog's favorite game/toy? If your yard is not fenced, does this dog stay near you in the yard? Yes __ No N Does this dog come when it is called? . boes this dog entertain itself? Yes — No If yes, in what manner? Does this dog like to be petted? Yes — No __ Does this dog not like to be touched on a particular part of its body? Yes _ No -- If yes, where? Do you have any special concerns? If so, please tell us - Name : (please print) Signature . -rSHARK Witness: Date : page 212 Safe Harbor Animal Rescue of the Keys (SHARK) STRAY ANIMAL SURRENDER FORM DATE: Name: Address: Phone: When did you find this animal: Where did. you find this animal: Breed: Color: Sex: Animal's Age: READ THE POLICY STATEMENT CAREFULLY I SWEAR I DO NOT OWN THIS ANIMAL, NOR AM I AWARE OF THE ANIMAL'S OWNER, IF THERE IS SUCH A PERSON. I SWEAR THE INFORMATION I HAVE STATED ABOVE TO BE COMPLETE AND ACCURATE. I HEREBY RELINQUISH ANY CLAIM TO THE ABOVE ANIMAL. SIGN: (ID Required) DATE: SHARK witness: Safe Harbor Animal Rescue of the Keys (SHARK) FOSTER AGREEMENT Name: Address: Phone Number: Animal Name: Animal Description: Microchip #: 1, , hereby agree to provide a temporary home for the above stated animal. I will provide proper care at all times, and agree to contact SHARK in the event that I am unable to continue care of said animal. I also agree to return the animal to SHARK at a time determined by them. Return animal by (date) : Foster Signatures Date: SHARK Witness: Date: Safe Harbor Animal Rescue of the Keys (SHARK) Adoption Application )Date — Dog------ ----- Cat -------------------- Adopter's Name___— Address___—_—_—_ _—_--__ _—____ _ How long- -Do you own or rent your home? Phone _---- Email— Employer — Phone -- Please provide two references What pets have you owned in the past 3years— Type or Breed--_— __—_— — If no longer owned, what happened to the pet?_—__——_�M�_�____�� Who is your local Veterinarian ? What will you do if you can no longer keep this animal Where will you keep your pet — How many hours a day will your pet be left alone?— I understand that caring for an animal is a tremendous responsibility involving substantial financial and time commitments (see attached). I agree to provide my pet with proper food, medical care and attention. I agree to never keep my pet tethered or chained. I understand that after this animal leaves the shelter I assume financial responsibility. There are no refunds for healthy pets. However, if an animal becomes ill within three days of adoption, it may be returned to the shelter for a refund. If for any reason this adoption does not work out, I promise to return .the animal to SHARK ONLY. Please note: SHARK reserves the right for home inspection within a month of adoption. If SHARK deems the home unacceptable for any reason, SHARK reserves the right to reclaim the animal. �ignature—_—_—__—_— Date SHARK Witness A PET CARE COSTS How much is that doggie (or kitty, rabbit, rat, goldfish or guinea pig...) in the shelter window? In addition to the initial cost of adoption, there's a whole litany of expenses that the average pet owner will incur within a year. To make it easier for you to plan for your new arrival, we've prepared a financial breakdown of the annual costs of caring for a variety of species. Costs .,.` Nofes Annual Costs Food Recurring medical Litter Toys/Treats License Health Insurance Misc. Annual Total Capital Costs Spay/neuter other initial medical Collar/Leash Litter box Scratching post Cage Carrier bag Crate Aquarium Eqpt. Training class Capital Total Special Costs Long Hair Groom First year total S ire m #tiitaxrtTn Sm Bird;:. Qog .: ... :....o.A.. ,. . ,Fish $55 $120 $235 $115 $190 $105 $50 $75 $20 $210 $235 $260 $160 $70 $70 $85 $165 $415 $415 $210 $40 $55 $75 $25 $40 $30 $25 $25 $15 $15 $15 $225 $225 $225 $175 $35 $45 $65 $30 $15 $15 $15 $15 $15 $580 $695 $875 $670 $730 $635 $300 $200 $35 $190 $200 $220 $145 $160 $70 $70 $70 $130 $25 $30 $35 $10 $25 $25 $15 $100 $70 $40 $70 $40 $60 $40 $40 $35 $95 $125 . $200 $110 $110 $110 $470 $565 $560 $365 $325 $70 $40 $70 $200 $264 $320 $408 $1,314 $1,580 $1 843 $1,035 $1,055 $765 $340 $270 $235 1 Premium brand dry kibble 2 Exam, vaccinations, hearlworm preventative & topical flea/tick preventative 3 Scoopable Iltter for cats, scooped daily; hardwood shavings or recycled paper products for rabbits, guinea pigs and small mammals, changed at least weekly insurance coverage varies: some policies cover spay/neuter, vaccinations and heartworm 4 medication. The annual deductible will also vary depending on the policy. 5 Deworming, basic blood tests & microchip 6 Basic twenty gallon set up with light/hood, outside filter, undergravel filters, air pump and gravel Does not include fish. Safe Harbor Animal Rescue of the Keys (SHARK) VOLUNTEER APPLICATION Date— Name— E-mail— Address— Home Phone--- Work Phone --- How long have you lived here? Are you over 18?_--_—__ Teen Volunteer 16-18? What type of work would you be interested in doing with SHARK? Animal Grooming —_ Dog Socializing _— Cat Socializing Dog Behavioral Training ___ Cattery Assistant M Dog Kennel Assistant —_ Fund Raising & Special Events How many days and/or hours per week would you be willing to volunteer? —__ Days -- Evenings _ Weekends Previous volunteer workplace_____— Reference Name Phone_— In case of emergency, notify: -_ RELEASE: I release Safe Harbor Animal Rescue of the Keys from any responsibility or liability due to injury while working as a volunteer. Signature Date SHARK Witness Date BID PROPOSAL FORM BID OPTION .1 — BIG PINE SHELTER AND SERVICE AREA ONLY: Total price to operate the Big Pine Animal Control Shelter and provide complete animal control and enforcement services from Mile Marker 16.7 to Mile Marker 40: E.1 and per year without utilizing a Monroe County vehicle. BID OPTION 3 — BIG PINE AND MARATHON ANIMAL SHELTERS AND SERVICE AREAS: Total price to operate the Big Pine Key Animal Control Shelter and the Marathon Animal Control Shelter and provide complete animal control and enforcement services from Mile Marker 16.7 to Mile Marker 70, including the Cities of Marathon, Key Colony Beach and Layton: $ per year utilizing Monroe County's vehicles described in Exhibit "D" of the Request for Bids; $ per year without utilizing Monroe County's vehicles. and BID OPTION 3(A) — BIG PINE SERVICE AREA, MARATHON ANIMAL SHELTER AND SERVICE AREA: Total price to operate the Big Pine Key Animal Control, Marathon Animal Control Shelter, and provide complete animal control and enforcement services from Mile Marker 16.7 through Mile Marker 69, including the Cities of Marathon, Key Colony Beach and Layton utilizing the Marathon Animal Shelter only: $ nn 23 S C1 U0 ' per year utilizing Monroe County's vehicles described in Exhibit "D" of the Request for Bids; $ per year without utilizing Monroe County's vehicles. 39 SALARIES AND WAGES xecutive Director - K. Bentley$40 -'1FT 000.00 $12.50 ACO $24,000.00 1 FT $11.00hr Animal Care Tech $21,120.00 1 PT $14.00 Vet Tech. $ 6720.00 2 PT $11.00 Kennel $ 25,344.00 TOTAL $117,184.00 SUPPLIES Food $9948.00 Microchips $ 992.00 Litter $1772.24 Misc.Grocery $5277.76 Fuel $3600.00 TOTAL $21,590.00 PERMITS AND LICENSES Board of Pharmacy Limited Svcs Permit $255.00 Controlled Substance Certificate $184.00 Bio Medical Waste Permit $85.00 Permit to Transport Carcasses $200.00 Monroe County Occupational License $0 TOTAL $724.00 )NSURANCE Dwelling $3500.00 Wind and Flood $3500.00 Board of Directors $1300.00 Auto 1 county truck $2784.00 General Liability $992.00 TOTAL $12,076.00 UTILTTIES Phone $3000.00 Waste Mgt. $1944.00 Water $480.00 Electric $1752.00 TOTAL $7,176.00 MISC. COUNTY FEES Adopt $2600.00 Licenses $3000.00 Pick U $750.00 TOTAL $6,350.00 VETERINARY CARE Medical $10000.00 Vaccinations $10000.00 �-,, PROFESSIONAL FEES TOTAL $20,000.00 Pa roll Estimated Tax $8970.00 Workers Comp. $1731.34 Pape 1/2 Pa roll Svc Cost $1850.00 Accounting $5400.00 TOTAL $17,951.00 ealth Insurance $12500.00 TOTAL $14,500.00 t;ontingency $19,355.00 TOTAL $19,355.00 TOTAL EST. BUDGET $2389906.00 Pape 2/2 Contractor shall also prepare a proposed budget, showing accounts and amounts budgeted, and submit same with this Bid Form, the Non -Collusion Affidavit, Ethics Clause form, Drug -Free Workplace form and local preference form. CompaNIM,b e $ode.r ll�nInv%'1 e� s InL Company Address anq Phone No. Z kkk4 Signature of Authorized Rep ntative Title of Authorized Representative 2•��•il Date 40 NON -COLLUSION AFFIDAVIT I,Ge&tof the city of 1 1 I tYoft k o—yl according to law on my oath, and under pentfity of perjury, depose and say that: 1. I am 1a tkA *_W V. L �C�l Ke firm of S • �• the bidder maling the Proposal for the project des ibed in e Notice for Calling for Bids for: An I ><m 1 G 1 rT_,_ or CYIb•►�r3�' PM 2. I executed the said proposal with full authority to do so. 3. The prices in this bid have been arrived at independently without collusion, consultation, communication or agreement for the purpose of restricting competition, as to any matter relating to such prices with any other bidder or with any competitor. 4. Unless otherwise required by law, the prices which have been quoted in this bid have not been knowingly disclosed by the bidder and will not knowingly be disclosed by the bidder prior to bid opening, directly or indirectly, to any other bidder or to any competitor. 5. No attempt has been made or will be made b the bidder to induce any other person, partnership or corporation to submit, or not to submit, a bid for the purpose of restricting competition. 6. The statements contained in this affidavit are true and correct, and made with full knowledge that Monroe County relies upon the truth of the statements contained in this affidavit in awarding contract fo saf project 2.1Li • it Signature of Bidder) (Date) T STATE OF: F•IDrLk, COUNTY OF: etmm(F' PERSONALLY APPEARED BEFORE ME, the undersigned authority, c0ik - Q nQ- who, (provided 4�� l� ,�� (�3�3�4z1{�q�d�ryt proof of identity, or O is personally known to me, and having been first sworn by me, affixed his/her signature in the space provided above on this a day of '-kh 201�_. �•sraY P�•a NANCY H LILLIE Notary Public - State of Florida • My Comm. Expires Nov 28. 2013 ±F �?e'• Commission # DD 942490 ,r lot' Bonded Through National Notary Assn. NOTARY PUBLIC My Commission Expires: `\ q 41 SWORN STATEMENT UNDER ORDINANCE NO. 10-1990 MONROE COUNTY, FLORIDA ETHICS CLAUSE lw� R--�tvvA warrants that he/it has not employed, retained or otherwise had act on his/its behalf ormer County officer or employee in violation of Section 2 of Ordinance No. 10-1990 or any County officer or employee in violation of Section 3 of Ordinance No. 10-1990. For breach or violation of this provision the County may, in its discretion, terminate this contract without liability and may also, in its discretion, deduct from the contract or purchase price, or otherwise recover, the full amount of any fee, commission, percentage, gift, or consideration paid to the former County officer or employee. STATE OF (Signature) (Date) 1r' COUNTY OFF-Y1x�D PERSONALLY APPEARED BEFORE ME, the undersigned authority, ' a�' Y, P,( who, after first being sworn by me, affixed his/her signature (name of .vvindividual signing) in the space provided above on this _� day of �—' AA-� mkcxry , 201_�_. NOTARY PUBLIC My commission expires: ��` ail 1- OMB — MCP FORM #4 �,,,,,,,,, NANCY H LILLIE Notary Public - State of Florida • My Comm. Expires Nov 28. 2013 Commission # DD 942490 Bonded Through National Notary Assn. 42 DRUG -FREE WORKPLACE FORM The undersigned vendor in accordance with Florida Statute 287.087 hereby certifies that: b� �Ov'�oD � �Y11Y1f �Oli (Name of Business) Vv, KtA s I n c, 1. Publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2. Informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug -free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4. In the statement specified in subsection (1), notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 (Florida Statutes) or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5. Imposes a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, or any employee who is so convicted. 6. Makes a good faith effort to continue to maintain a drug -free workplace through implementation of this section. . As the person authorized to sign the statement, I certify that this firm complies fully with the above requ rem ts. i K s Signature '_- A-�,- Date 43 INSURANCE AGENT'S STATEMENT I have reviewed the above requirements with the bidder named below. The following deductibles apply to the corresponding policy. POLICY Liability policies are Insurance Agency Occurrence DEDUCTIBLES Claims Made Signature BIDDERS STATEMENT I understand the insurance that will be mandatory if awarded the contract and will comply in full with all the requirements. Bidder Signature � S w,Il dbtoun l Yl5 U..P�4-1'�C� WVY-0 a) rti-�-� LS 44 LOCAL PREFERENCE FORM A. Vendors claiming a local preference according to Ordinance 023-2009 must complete this form - Name of BidderMesponder �� Y Dat*2—� . ( I 1. Does the vendor have a valid receipt for the business tax paid to the Monm County Tax Collector dated at least one year prior to the notice or request for bid or proposal? (Please furnish copy. ) 2. Does the vendor have a physical business address located within Momoe County from which the vendor operates or performs business on a day to day basis that is a substantial component of the goods or services �0 offered to Monroe County? a T-,\ O\A— Telephone N�o� B. Does the vendor/prime contractor intend to subcontract 5001a or more of the goods, services or construction to local businesses meeting the criteria above as to licensing and location? —LLA&- 1f yes, please provide: 1. Copy of Receipt of the business tax paid to the Monroe County Tax Collector by the subcontractor dated at least one year prior to the notice or request for bid or proposal. 2. Subcontractor Address within Monroe County from whilh the subcontractor operates: nn ' Print Name: t� e. rpature and Title of AuthoritdSighatory for Bidder/Responder STATE OF If — COUNTY OF on this day of20A_�_, before me, the undersigned notary Public, personally appeared known to me to be the person whose name is subscribed above or who ppidentification, and acknowledged that he/she is the person who executed the above Loaftmdinc Form for the purposes therein contained. Notary Public Prim Name My commission expires`, Seal NANCY H LILLIE Notary Public - State of Florida •= My Comm. Expires Nov 28, 2013 Commission # DD 942490 ��F'° ��"•�� Bonded Through National Notary Assn. 45 Safe Harbor Animal Rescue of the Keys (SHARK) Bios for Key personnel Board of Directors: Sheila Cook - SHARK President Sheila is accomplished at working within the constraints of many 501 C/3's, and has worked on several boards and committees including The Humane Society of St. Louis, the St. Charles Humane Society, Life Skills Foundation, the St. Louis Art Museum, St Louis Zoo Friends and felt honored to serve as a member of the newly formed Safe Harbor Animal Rescue Board. She is really more committed to the object of the board rather than the title. Sheila was born and raised in the St. Louis metro area. She was married and mother of two by the time she was 21 years old. Even as a wife and mother, she wasn't completely challenged. She enrolled in a community college and graduated, then received a full scholarship to Fontbonne College and graduated with a Bachelor of Arts in Communications, with emphasis in Theatre and Art. Moving to the Keys in 2003, Sheila and her husband, Steven, now live full time in Marathon. They have three dogs, one is a rescue, one rescued cat and two parrots. She is very involved with the current Marathon Animal Shelter and -1 the Dolphin Research Center. James J. Dori, Esq. - SHARK Vice President, DeVane & Dori, P.A. Jim and his wife, Jan, have lived in Marathon for the past 25 years. He is an attorney and partner at the Marathon law firm of DeVane & Dori and Jan teaches at Marathon High School. They have one son, Joey, who is 15 years old. Their family also includes their four legged son, Buddy, a 6 %2 year old Dashchund and eight companion cats. They have been involved in numerous animal issues over the years and was one of the original founders of Forgotten Felines. Jim looks forward to working with the Safe Harbor Animal Rescue Board and making a difference in the Middle Keys. Pastor Steve Lawes - Senior Pastor Vineyard Community Church Pastor Lawes has been a resident of the middle and lower Keys since 1979. Steve is the Senior Pastor of the Vineyard Community Church on Big Pine Key where he has served since 1990. Steve and his wife Alice live on Big Pine Key with their son Douglas and their furry family members Mia, a dog and Gibson, their cat. Their daughter Sarah, son-in-law Paul, and grandson Sam live on Ramrod Key. Brian Schmitt - Broker, Coldwell Banker Schmitt Real Estate Co. Brian is a lifelong resident of the Florida Keys. He was licensed in 1978 and became a Broker in 1983 and affiliated with Coldwell Banker since 1986. He manages five offices from Key Largo to Key West with 120 agents and 15 staff. Brian is a member of the esteemed Chairman's Circle Company as the top 1 % of Coldwell Banker companies. Chris Zuelch - SHARK Secretary/Treasurer, Partner Pribramsky & Zuelch, LLC Chris is a lifetime Florida Keys resident who resides in Key West with his wife and three children. He is a Partner in the Keys Wide Accounting Firm of Pribramsky and Zuelch for the past 11 years. Chris has extensive experience in tax and business consulting matters and specializes in working with the small business owner whose needs range from business start up to business disposition. Chris graduated from Florida State University in 1993 and attended Shepard Broad Law School at Nova Southeastern from 1993-1995. He has been enrolled with the IRS since 2001. Chris adopted "Princess" his family's dog from the Marathon Shelter two years ago and is a lifetime supporter of animal rights. Ex-officio Board Members: Executive Director (hired position): Katie Bentley - Executive Director, Safe Harbor Animal Rescue of the Keys Katie Bentley grew up as the youngest of six children in central Michigan. After attending Aquinas College in Grand Rapids, Michigan, Katie held a position as a Corporate Travel Consultant for Toyota worldwide for two years but felt the calling to return to the place she spent much of her childhood vacations in Marathon. She worked at the Marathon Veterinary Hospital for one year but had to temporarily return to Michigan. In 2005, she returned to Marathon and was hired by Stand Up For Animals. She learned the basics of animal care and moved on to learn some of the more challenging aspects of caring for a large number of animals. She was able to do blood draws, vaccinations, administer IV fluids, and distribute daily medications. She is also skilled in animal socialization and rehabilitation and conducting health assessments of the animals in her care. Katie also assisted in the operations of the animal shelter by planning fundraisers, communicating through emails, updating the website, volunteer coordination, adoptions and customer service. She had the responsibility to -- delegate tasks to other employees in handling the day to day functions while emphasizing the importance that sanitation plays an important part in the health and happiness of the shelter animals. Katie had found her true calling and has her heart placed firmly in to the welfare and care for the shelter animals. She received her Animal Control Certification in 2009 which allows her to appear in court on behalf of the animals of Monroe County. As well as handling cruelty, neglect and nuisance cases. Unfortunately, there are times when an animal is considered dangerous, terminally ill or badly injured and must be dealt with humanely so in early 2010, she earned her Euthanasia Technician Certification. Katie was hired as Executive Director by the Safe Harbor Animal Rescue Board in December of 2010 with the premise of obtaining the Monroe County Animal Control contract in 2011. Katie believes that the Middle Keys Animal Control and Shelter should be a pride for the community in which it operates and looks forward to her position and responsibilities as the Executive Director. Geraldine Diethelm, vet. med. - Marathon Veterinary Hospital Dr. Diethelm is the Chief of Staff at the Marathon Veterinary Hospital in Marathon, Florida. She has been practicing veterinary medicine for the past 16 years, graduating from the University of Zurich in 1994 and then completing an internship in Pullman, Washington in Small Animal Medicine and Surgery. She is on the Board of Directors for the "Wild Animal Rescue of the Florida Keys" in Key West. Dr. Diethelm is currently also the president of the Advisory JCommittee at the North American Veterinary Conference. Dr. Diethelm has lived in the Florida Keys for 14 years and currently resides on Big Pine Key. Douglas Mader, MS, DVM, DABVP, FRSM, is her husband and partner in the Marathon Veterinary Hospital. They have two dogs, two cats, three turtles, two snakes, one bird and many, many fish. Michael Dunn, DVM - Keys Animal Hospital Dr. Mike Dunn is a local business owner and veterinarian who has lived in Marathon for 13 years. As a 1998 graduate of Cornell University, Dr. Dunn has worked locally at Keys Animal Hospital since arriving in the Keys and currently owns the practice. In addition to being a local animal caregiver, Dr. Dunn has been involved in numerous volunteer activities to benefit both the animals and people of our community. He is on the Animal Care Committee and is the Relief Veterinarian at the Dolphin Research Center. As a result of his experience in both the field of veterinary medicine and business ownership, he is qualified and willing to assist the Middle Keys Animal Shelter providing guidance for medical, financial, and ethical situations as they arise in conjunction with the Safe Harbor Animal Rescue Board Members. 6 Dr. Dunn and his wife Catherine, a dolphin trainer at Dolphin Research Center, have two children, Ella and Jack. They also have three pets, Hunter, a Chocolate Lab, Finn, a rescued GoldenDoodle and Lou Lou, a rescued cat. Steering Committee : Douglas R. Mader, MS, DVM, Diplomate ABVB, Fellow, Royal Society of Medicine Dr. Mader, a graduate from the University of California, Davis in 1986, is the co-owner the Marathon Veterinary Hospital, a referral hospital in the Florida Keys. Dr. Mader has a Master's Degree in Animal Behavior, a Doctorate in Veterinary Medicine, Residency training in Primate and Zoo Animal Medicine, is a Diplomate (Board Certified Specialist) of the American Board of Veterinary Practitioners (Canine and Feline Practice) and a Fellow in the Royal Society of Medicine. He is also the consulting veterinarian for the Marathon Sea Turtle Hospital, the Monroe County Sheriff's Zoo, the Key West Aquarium, the Everglades Alligator Farm, Dynasty Marine, the Key West Butterfly conservancy, Nancy's Secret Garden and the Theater of the Sea. Dr. Mader is an internationally acclaimed lecturer and is on the review boards of several medical journals. He has published several hundred articles in scientific and veterinary journals, national magazines, and, is the author/editor of the Elsevier publication, Reptile Medicine and Surgery. The prestigious University of California, Davis, School of Veterinary Medicine Alumni Achievement Award and the U.S. Fish and Wildlife Conservation Award are amongst Dr. Mader's many recognitions. Dr. Mader is on the Board of Directors - and is the immediate Past President of the North American Veterinary Conference, a non-profit organization that produces the largest Veterinary Continuing Education conference in the world. Cora Baggs : Cora Baggs graduated from Utah State University in 1978 with a degree in Psychology. Her career began with the Bank of Utah and in 1990 was promoted to Vice President over Branch Operations and Marketing. In addition, she was responsible for compliance and responded to State, Federal and IRS audits. Cora served on the Utah Bankers Association, was an Executive Member in the Ogden/Weber Chamber of Commerce, President of Credit Women International and President of the Junior League of Ogden. In 1996 Cora became President of DataTix, a concert and sport event ticketing business in Salt Lake City. She prepared the company for the 2002 Winter Olympics by improving client and venue relations, implementing telephone and off site ticket sales, appling accounting and operational standards and integrating a state of the art computer based ticketing system. In 1999, Cora moved to the Florida Keys but continued as a consultant for DataTix until after the conclusion of the Salt Lake Olympics. - Cora immediately became a part of the Marathon community and recently assisted in the fundraising efforts and building of the local dog park. She met her partner Drew in 2001. Together they rescued Brigit, a very pregnant Standard Poodle who came from the infamous Marathon puppy mill in 2008. Two weeks later, Brigit gave birth to nine puppies which they fostered and found loving homes for. They kept Riley, one of the GoldenDoodle puppies and have become involved in Doodle Rescue and Adoption across the country. In addition, they have acquired a total of seven somewhat domesticated cats. Ms. Baggs has been involved with the local animal shelter as a volunteer and donor over the years. As she became aware of other Lower and Middle Keys professionals and community leaders seeing a need for local involvement, Cora began efforts to organize and assist in the development of the Safe Harbor Animal Rescue of the Keys. www.sunbiz.org - Department of State rage 1 of 1 Previous on List Next on List Return To List Events No Name History Detail by Entity Name Florida Non Profit Corporation SAFE HARBOR ANIMAL RESCUE OF THE KEYS INCORPORATED Filing Information Document Number N10000006690 FEI/EIN Number 273086504 Date Filed 07/19/2010 State FL Status ACTIVE Last Event AMENDMENT Event Date Filed 12/07/2010 Event Effective Date NONE JPrinciDal Address 10803 6TH AVE GULF MARATHON FL 33050 US Mailina Address 10803 6TH AVE GULF MARATHONF FL 33050 US Registered Agent Name & Address BENTLEY, KATHLEEN D 10803 6TH AVE GULF MARATHON FL 33050 US Officer/Director Detail Name & Address Title PRES COOK, SHEILA 9300 OVERSEAS HWY MARATHON FL 33050 Title VP RL, JAMES J 11 OVERSEAS HWY, STE 12 RATHON FL 33050 Title ST Entity Name Searc Submit http://sunbiz.orglscriptslcordet.exe?action=DETFIL&inq_doc_number=N 10000006690&inq_cam... 2/12/2011 www.sunbiz.org - Department of State Page 2 of 2 ZUELCH, CHRIS 937 FLEMING STREET KEY WEST FL 33040 )Title PAST LAWES, STEVE 100 CO. ROAD BIG PINE KEY FL 33043 Title D SCHMITT, BRIAN 11050 OVERSEAS HWY MARATHON FL 33050 Annual Reports No Annual Reports Filed Document Images 01/03/2011 -- EIN# f View image in PDF format 12/07/2010 -- Amendment View image in PDF format 07/19/2010 -- Domestic Non -Profit f View image in PDF format Note: This is not official record. See documents if question or conflict. Previous on List Next on List Return To List No Name History Home I Contact us I Document Searches I E-Filinq Services I Forms I Help Copyriqht © and Privacy Policies State of Florida, Department of State Entity Name Searc Submit httu://sunbiz.org/scripts/cordet.exe?action=DETFIL&inc_doc_number=N 10000006690&inq_cam... 2/12/2011 Electronic Articles of Incorporation For SAFE HARBOR ANIMAL RESCUE OF THE KEYS INCORPORATED N10000006690 FILED efOtSc OStae bmcknight The undersigned incorporator, for the purpose of forming a Florida not -for - profit corporation, hereby adopts the following Articles of Incorporation: Article I The name of the corporation is: SAFE HARBOR ANIMAL RESCUE OF THE KEYS INCORPORATED Article II The principal place of business address: 10803 6TH AVE GULF MARATHON, FL. US 33050 The mailing address of the corporation is: 10803 6TH AVE GULF MARATHONF, FL. US 33050 Article III The specific purpose for which this corporation is organized is: TO RAISE AWARENESS OF PET OVERPOPULATION AND PROVIDE ❑SOLUTIONS TO END THE KILLING OF ADOPTABLE ANIMALS.TO ❑ ❑ ENCOURAGE RESPONSIBLE PET OWNERSHIP THROUGH EDUCATION ANDSPAY/NEUTER WHILE PROVIDING ENFORCEMENT OF ANIMAL RELATEDLAWS. Article IV The manner in which directors are elected or appointed is: APPOINTED Article V The name and Florida street address of the registered agent is: KATHLEEN D BENTLEY 10803 6TH AVE GULF MARATHON, FL. 33050 I certify that I am familiar with and accept the responsibilities of registered agent. Registered Agent Signature: KATHLEEN D BENTLEY Article VI The name and address of the incorporator is: KATHLEEN D BENTLEY 10803 6TH AVE GULF MARATHON, FL 33050 Incorporator Signature: KATHLEEN D BENTLEY Article VII The initial officer(s) and/or director(s) of the corporation is/are: Title: P KATHLEEN D BENTLEY 10803 6H AVE GULF MARATHON, FL. 33050 US Title: VP GWEN HAWTOF 1165 WHITEHEAD KEY WEST, FL. 33043 Title: SEC CORA BAGGS 11563 4TH AVE OCEAN MARATHON, FL. 33050 US Title: T GLEN BUCKLEY 10803 6TH AVE G MARATHON, FL. 33050 US N10000006690 FILED f OSec OState bmcknight JJZSDEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE CINCINNATI OH 45999-0023 SAFE HARBOR ANIMAL RESCUE OF THE KEYS INCORPPORATED 10803 6TH AVENUE GULF MARATHON, FL 33050 Date of this notice: 07-21-2010 Employer Identification Number: 27-3086504 Form: SS-4 Number of this notice: CP 575 A For assistance you may call us at: 1-800-829-4933 IF YOU WRITE, ATTACH THE STUB AT THE END OF THIS NOTICE. WE ASSIGNED YOU AN EMPLOYER IDENTIFICATION NUMBER Thank you for applying for an Employer Identification Number (EIN). We assigned you EIN 27-3086504. This EIN will identify you, your business accounts, tax returns, and documents, even if you have no employees. Please keep this notice in your permanent records. When filing tax documents, payments, and related correspondence, it is very important that you use your EIN and complete name and address exactly as shown above. Any variation may cause a delay in processing, result in incorrect information in your account, or even cause you to be assigned more than one EIN. If the information is not correct as shown above, please make the correction using the attached tear off stub and return it to us. Based on the information received from you or your representative, you must file the following form(s) by the date(s) shown. Form 941 01/31/2011 Form 940 01/31/2011 If you have questions about the form(s) or the due date(s) shown, you can call us at the phone number or write to us at the address shown at the top of this notice. If you need help in determining your annual accounting period (tax year), see Publication 538, Accounting Periods and Methods. We assigned you a tax classification based on information obtained from you or your representative. It is not a legal determination of your tax classification, and is not binding on the IRS. If you want a legal determination of your tax classification, you may request a private letter ruling from the IRS under the guidelines in Revenue Procedure 2004-1, 2004-1 I.R.B. 1 (or superseding Revenue Procedure for the year at issue). Note: Certain tax classification elections can be requested by filing Form 8832, Entity Classification Election. See Form 8832 and its instructions for additional information. If you are required to deposit for employment taxes (Forms 941, 943, 940, 944, 945, CT-1, or 1042), excise taxes (Form 720), or income taxes (Form 1120), you will receive a Welcome Package shortly, which includes instructions for making your deposits electronically through the Electronic Federal Tax Payment System (EFTPS). A Personal Identification Number (PIN) for EFTPS will also be sent to you under separate cover. Please activate the PIN once you receive it, even if you have requested the services of a tax professional or representative. For more information about EFTPS, refer to Publication 966, Electronic Choices to Pay All Your Federal Taxes and Publication 4248, EFTPS (Brochure). If you need to make a deposit before you receive your Welcome Package, please visit an IRS taxpayer assistance center to obtain a Federal Tax Deposit'Coupon, Form 8109-B. To locate the taxpayer assistance center nearest you, visit the IRS Web site at http://www.irs.gcv/localcontacts/index.html. Note: You will not be able to obtain Form 8109-B by calling 1-800-829-TAXFORMS (1-800-829-3676). (IRS USE ONLY) 575A 07-21-2010 SAFE B 9999999999 SS-4 The IRS is committed to helping all taxpayers comply with their tax filing obligations. If you need help completing your returns or meeting your tax obligations, Authorized a -file Providers, such as Reporting Agents (payroll service providers) are available to assist you. Visit the IRS Web site at www.irs.gov for a list of companies that offer IRS a -file for business products and services. The list provides addresses, telephone numbers, and links to their Web sites. To obtain tax forms and publications, including those referenced in this notice, visit our Web site at www.irs.gov. If you do not have access to the Internet, call 1-800-829-3676 (TTY/TDD 1-800-829-4059) or visit your local IRS office. IMPORTANT REMINDERS: * Keep a copy of this notice in your permanent records. This notice is issued only one time and the IRS will not be able to generate a duplicate copy for you. * Use this EIN and your name exactly as they appear at the top of this notice on all your federal tax forms. * Refer to this EIN on your tax -related correspondence and documents. If you have questions about your EIN, you can call us at the phone number or write to us at the address shown at the top of this notice. If you write, please tear off the stub at the bottom of this notice and send it along with your letter. If you do not need to write us, do not complete and return the stub. Thank you for your cooperation. Keep this part for your records. CP 575 A (Rev. 7-2007) Return this part with any correspondence so we may identify your account. Please correct any errors in your name or address. CP 575 A 9999999999 Your Telephone Number Best Time to Call DATE OF THIS NOTICE: 07-21-2010 ( ) - EMPLOYER IDENTIFICATION NUMBER: 27-3086504 FORM: SS-4 NOBOD INTERNAL REVENUE SERVICE CINCINNATI OH 45999-0023 SAFE HARBOR ANIMAL RESCUE OF THE KEYS INCORPPORATED 10803 6TH AVENUE GULF MARATHON, FL 33050 OWN lam WA Law X7 k lam Om 6h. Uiz low low L6 :,I THE MONROE COUNTY BOARD OF COUNTY COMMISSIONERS CERTIFICATE OF APPOINTMENT PRESENTED TO KATIE BENTLEY IS HEREBY AUTHORIZED, PURSUANT TO SECTION 828.03, FLORIDA STATUTES, AND SECTION 4-37 (B), MONROE COUNTY CODE TO INVESTIGATE ANY VIOLATIONS OF CHAPTER 4, MONROE COUNTY CODE AND CHAPTER 828, FLORIDA STATUTES, TO ISSUE CITATIONS FOR VIOLATIONS OF SAID CHAPTERS, OR TO APPEAR IN COURT AND TO PRESENT TESTIMONEY FOR DISPOSITION OF ANY SUCH VIOLATION IN COUNTY COURT Approved by: GIVEN THIS 17TH DAY OF MARCH, 2010 Monroe County State of Florida W&I 00/jig 01 O •rr Ala O h er 4.0 O 3 V � r � LLI Now low O 6q� rM 0 V E N NOW Go L 0 V ebaa a ti4y � (c:;. �.� �C✓ �1tD fie =• °. �,��( �^�` �� des trupgn.'' -n S r nc for your PC IMPLEMENTATION W 30-Day Trial Certificates • Offer to all puppies and kittens 8 weeks to 12 months • Enroll in the clinic if possible W Ask: "Who is your pet insurance provider?" at sign -in U Place a link on your website to Trupanion.com W "Like" Trupanion on your Facebook page W� Distribute Trupanion brochures • Display on counter • Place in puppy/kitten packets • Physically hand out to clients t-} Email your clients about pet insurance W Incorporate pet insurance on your "hold" message W Identify a Pet Insurance Coordinator for the practice Talking Insurance with your clients? These phrases will help: U One simple policy covers everything... accidents, illnesses, medication and lab work W One simple plan covers everything and pays 90% of your veterinary bill with no limits WNo limits on care if your pet becomes sick or injured W No limits per year, per claim, per incident ... for the lifetime of your pet Gi Everything covered in one plan ... Pays 90% of the actual costs with no limits or caps iJ One plan. 90% coverage. No limits, caps or hidden penalties Promo Code: VC5- ,3':- F�.\ F e C er n 3 MUST BE ACTI'VATED BY PET OWNER WITHIN ?,HOURS - Congratulations! Your healthy puppy or kitten has received a certificate for 30 days of free coverage from °Trupanion. With your veterinarian's signature and the activation- of this certificate, your new pet will have $20,000 in health insurance coverage for diagnostic tests, surgeries, and 'medications, should your pet become sick or injured within the next 30 days. Activation Instructions: Co to our website at www.trupanion.com. Enter the Promo Code listed at the toll right corner of this page and follow the instructions for activation. You can also activate coverage by telephone at 1.800.569.7913. Offer Details: The pet must be between 8 weeks and 12 months of age at the time of the physical exam for you to take advantage of this offer. The complimentary 30 day coverage offered must be activated by the pet owner by midnight of the day following the exam. Offer valid once per pet and may not be combined with any other offers. No Obligation To Purchase Our Plan: We are offering this promotion to showcase our product and highlight the importance of enrolling when your pet is young and healthy. Trusting your veterinarian's assessment, we are waiving our typical waiting . periods and giving your pet immediate, full coverage for the 30 days following activation. Please note that your veterinarian receives no financial or other incentive from Trupanion for presenting you with this certificate. Continuing Your Coverage: To guarantee uninterrupted coverage for your pet before the free trial expires, go to www.trupanion.com and re-enter the promo code listed on the top right corner of this page. You may also continue your coverage by calling 1.800.569.7913. Section I: Pet Owner Information Owner Name: Pet Name: Owner Email: Pet Date of Birth: (ok to be approximate) ....................................................................................................... Section 2: Veterinarian Information (Signature Required) I verify that this pet is between 8 weeks and 12 months of age. I have not discovered, nor am I aware of, any medical problems, abnormalities, or other concerns the puppy or kitten now has or has had in the past, unless noted below. Explain exceptions: Today I have performed a complete physical examination of this puppy or kitten in accordance with the minimum standards of the regulating veterinary body. Veterinarian Signature: Date of Exam: Clinic Information: (Name, Phone, Etc.) VETERINARIAN COPY KEEP IN PATIENT FILE Trupanion Veterinary -Pet Insurance If a pet is sick or injured All diagnostic tests, surgeries and Conditions that are within a primary diagnostic code listed on VPI's what IS covered? medications (including hereditary & "Benefit Schedule" congenital disorders) If a pet is sick or injured 1. Pre-existing conditions 1. Pre-existing conditions what is NOT covered? 2. Hip dysplasia - optional coverage for 2. Any congenital disorder dogs and cats enrolled before 1st 3. Any hereditary disorder in the first 12 months birthday 4. Six Musculoskeletal disorders in the first 12 months including: Hip dysplasia Elbow dysplasia Osteochondritis dissecans Aseptic necrosis Cervical vertebral instability 5. Two urinary tract disorders in the first 12 months 6. Eleven ocular disorders 7. Two endocrine disorders in the first 12 months 8. ACL damage in the first 12 months 9. Collapsed trachea in the first 12 months 10. Histiocytosis in the first 12 months Limits No Limits Each condition is eligible for payment under only one Primary Diagnostic Allowance (Exam, diagnostic testing, prescriptions, injections, hospitalization, treatment, anesthesia, and surgery) and any applicable Secondary Diagnosis Allowance (The benefit limit for the condition or procedure that is treated along with the Primary Diagnosis condition or procedure) code found in the "Benefit Schedule" per incident. Repeat claims are subject to annual limits per primary i diagnostic code. Example 1 Your pet swallowed a toy. Gastric Foreign Object(s) - Medical (Code 1220) Primary Allowance $620 Secondary Allowance: $250 Gastric Foreign Object(s) - Surgical (Code 1221) Primary Allowance $o Secondary Allowance: $1500 In this case, the maximum payout for the gastric lomign body surgery is S2, 120. specialized diagnostic tests have individual limits with a limit of $1,500 per policy term. Chemotherapy/radiation maximum of S2,000. Ijl Deductible You have the option to select a per- $100, $250, and $500 or $1,000 annual deductible, depending on incident deductible of $0 or any choice. deductible amount from $50 to $1,000 in increments of $5 Amount Paid 90% of actual veterinary bill for costs 90% of the lesser of actual veterinary charges or VPI's "Benefit arising from injury or illness, less the Schedule" after the annual deductible is met. veterinary exam fee and deductible, if selected. Monthly Cost Example Trupanion Plan: $100 Deductible Major Medical Plan with $100 Deductible Hollywood, FL 33020 eg. 4 mo. Lab $30.21 $32.32 eg. 4 mo. Domestic long $18.34 $21.71 hair Will you be penalized for No. Trupanion does not penalize the Yes. Pet owners will see an increase in premiums at each of the 14 your pet aging? pet owner with age related increases. Age 1 $32.32 Age 3 $36.75 `Dog example premiums based Age 6 $45.13 on publicly available information. Age 10 $75.65 Actual rates may differ. I Age 14 $95.82 Will you be penalized for No. No. filing claims? What will cause premiums 1. Inflationary cost of veterinary 1. Inflationary cost of veterinary medicine. to increase? medicine. 2. Pet aging. W ME a 75 U brew' N d 3— R a ca .._ O !� O V C l� R o CC 4 Q.) C :. pV L E v v fz ,L � Y Ctvt O aj C +� 0 a: O T W Gi Gi G7 � C1 Ln L N i i =! OJ al & O Ql � i _ CL -0 U _ E- Ln W V o �Q Ln u U O G C C rj �E r22 v v r rr cn Ln — M N 4� - � � ry r M R O N U w w O U A z z a O L C Q3 coi 0 o a a� i V � o c o U o 0 0 0 M y L 0 2 O CL Wj �aoE �M0 CUa 3 - �E E o o o 0 0 0 0 c cc m o 0 n co 3 O co v, CM CD co 0 O U a N E E CU CU Co Z o o W 3 c O 0cu0 a n o Z c E ui Z oO z M O ca V' >O o > NcU3 H .� O CoO O N to O o Co o W US oL CL ( _ �(DCr Z a) 3�cu0 W c t 0 O � > L J L E Z o j -C >% o ca O � �o0-4- 0 L L L -0 a)c N >' o N & o a T c :3—�. :n H o 0 N 0 f. O N Op O O u d v = d E � O O d6 c 0 a � W Q 0 � Z O W s v Go F W W� M v^ i� Q N a` AA�' W U M_ N 0 a x w U E Q A a x W A u A E n 0 E 0 d cm to a Mn s E i v rA I x w y j ri N � i a. O H x a w W N O E u t o ro c ,� O N V = Q Z n (A H 0 O 0) Z c _.. .. U c > y c snuj E en os C9 a h I d s 6 Nathan Winograd No Kill Conference 2011 December 29th, 2010 12:55 pm PT Do you like this Article? Like 7 people like this. Registration for No Kill Conference 2011 is now open. Last year's conference sold out months in advance. Photo: No Kill Advocacy Center Slideshow: No Kill Conference 2011 Related articles of 3 2/13/11 2:_50 PM Disabled dog looking for special Last year's No Kill Conference was the sold -out, home (Slideshow) must -attend event of the year. And they are doing it again! Blind dog needs a new home Registration is now open for No Kill Conference 2011. Help us test the Horse Yenta, Hy The No Kill Advocacy Center is teaming up with the Animal Begging again: Tips for teaching Law program at George Washington University Law School impeccable table manners and the No Kill Nation to bring together the nation's most Support February Spay/Neuter successful shelter directors and the nation's top animal Month to save cats' lives lawyers. They will show you how to create a No Kill Felines for the equine fancier, or the community and teach you how to use the legal system to cat that was a hat save the lives of animals. Popular articles Does your dog have dry skin? Learn from animal control/shelter directors who are now saving over 90% of all animals using the building blocks to Caring for your water turtle No Kill success —programs and services that have had South Carolina man defends himself results in both urban and rural communities —to increase after mistreated dog discovered adoptions, reduce length of stay, increase redemption 'Texas' ready to strut at Westminster rates, rehabilitate animals, and much more. Dog Show Westminster Kennel Club Dog Show Learn from animal law experts who have challenged our action on Monday legal system to help animals: Whether it's drafting model Animal rights arsonist sentenced to laws, fighting breed specific legislation, filing, impact five years in prison legislation, or protecting condemned dogs, learn how to use Popular slideshows the legal system to save the lives of animals. Helping your Belgian Beat the Heat Learn from activists fighting entrenched and regressive Most commented articles shelters in their own community as they show you how to The Pit Bull controversy launch successful campaigns for reform. Breaking news: Dog fight at animal control shelter leads to dog's death Speakers include: (video) Dogs suffering from frostbite at • Nathan J. Winograd of the No Kill Advocacy Center California animal shelter • Bonney Brown of the Nevada Humane Society Follow-up on K-9, Hunter, from NY • Mike Fry of Animal Ark and Animal Wise Radio and his plight to retire • Ryan Clinton of Fix Austin Church members fight development • Karen Delise of the National Canine Research Council of Good Newz Kennels • Joan Schaffner of the Animal Law Program at George. Orange County K9 officer, Hunter, Washington University Law School being denied retirement, despite • Sheldon Eisenberg of Drinker, Biddle; & Reath LLP worsening heart condition e Bernice Clifford of Animal Farm Foundation • Robyn Kippenberger of the Royal New Zealand SPCA • Dr. Ellen Jefferson, DVM of Austin Pets Alive • Michael Linke of the Royal SPCA in the Australian Capital Territory • Kate Neiswender, former Chief of Staff for California Senator Tom Hayden ,)f 3 2/13/11 2:50 PM KN � E & ) 0) u � � � C) � � � u � o C) � LL. � m � � o \ 00 0 � 46 © fA Z� o � FA £ § s c & m © 2 e 2 W � ® o � e■ �_ e o £ �_ ■ 1 V cm ■ 2 2 2 o Q X Q � $ / n 2 @ § E U) ) 2 § ® £ a u E o .o 'd 2 U % m k10 k # ■ G' q o § c co % — �� k k § LZ c ■ a 7 � / 0 c — @ � �k b u & c al ML t CD a �� a 0) m 2 k_ oCD E 2 k > ' 0) 2 -yam w: 0 ^ 2 E k £ to a � Je 0 r / \' % C)§$ k ° § f e c 7 U � 9 0 t � /� § 2� m © / 3 k e 5 c \ k 2 k m o k/ o 0 k o o Ln q m. Ln z o n r ƒ « k k $ � I V u k > § , � 3 w 3 2 2k J % m t Safe Harbor Animal Rescue of the Keys (SHARK) CODE OF ETHICS STANDARDS OF PERSONAL CONDUCT I. PURPOSE: This policy establishes the standards of ethical business behavior and personal conduct for the members of Safe Harbor Animal Rescue of the Keys (SHARK). Fundamental to our success is the perpetuation of integrity and the highest ethical standards. The intent of this policy is to safeguard SHARKs strong moral, ethical and social standards of conduct. II. SCOPE: This policy applies to all officers, employees and directors of SHARK. III. OVERALL POLICY: This organization is built upon public trust and confidence and depends upon a favorable perception of the conduct of its business by clients and others in both the business and general community. It is imperative that each individual connected with SHARK view his/her business and personal actions, intentions and impressions upon others objectively. Each of us much assure that no one observing our actions or intentions would have reason to believe that even the slightest irregularity in conduct exists or could be implied. To this end, this policy will address 8 specific areas that need immediate and continuing attention on the part of each officer, employee or director, as follows: SPECIFIC POLICIES: 1. Protection of Confidential Information a. Non -Profit organizations, by their very nature, are privy to a variety of confidential information which includes client information, plans, forecasts, decisions, problems, capabilities, intentions, contingencies, and timing of actions by many organizations and individuals. This information should be used by SHARK personnel to make sound decisions. ADMINISTRATION AND RESPONSIBILITY 1. The primary accountability and responsibility for the Code of Ethics and Standards of Personal Conduct rests with each individual officer, employee, and director. However each supervisor and manager has the additional responsibility to demonstrate by example what compliance with this policy means. 2. It is the policy of SHARK to thoroughly investigate any infraction of this Code of Ethics and Standard of Personal Conduct and to discipline appropriately any person up to and including termination. 3. Any officer, employee, or director who believes any fraud, false entry, substantial error, embezzlement, misconduct, or other violation of this Ethics Policy has occurred is required to report such event, without delay, to the President. 4. The President is responsible to ensure that each officer, employee, or director reviews this policy and certifies that he/she has reviewed the policy and is in compliance with the policy. Non -Compliance with this policy should be reported to the President. prior notification to the President. No officer or employee shall become a partner in an economic venture without prior approval of the President. Nor director shall become a partner in an economic venture without the prior notification to the President. 6. Public Statements a. Although SHARK has a policy of maintaining good relations with all news media and tries to accommodate media inquiries, there is much information concerning the organization that should not be made available to the public. This includes information about clients that SHARK has a responsibility not to divulge as well as information that may be valuable to a competitor. b. For those and other reasons, any inquiry made of you about the organization or a client by the news media should be referred to the President. 7. Use of SHARK Letterhead a. No officer, employee or director will use official organization stationary for personal or non job related purposes, particularly when such use would imply endorsement from SHARK, or makes reference to SHARK employment in matters of personal dispute. 8. Personal Conduct a. Dishonesty: SHARK will consider any individual who fails to fulfill his or her legal or ethical duties and obligations as ineligible for initial employment or continued employment. Any officer, employee or director who commits an act constituting breach of trust or dishonesty, ie., theft, fraud, or falsification of records, will be subject to disciplinary action up to and including termination or dismissal. b. Infractions or non-compliance : It is the policy of SHARK to thoroughly investigate the occurrence of any infraction and to discipline appropriately any responsible person or persons, up to and including termination. 3. Conflicts of Interest. a. Officers, employees and directors of SHARK are expected to conduct their private business and personal activities in a manner that avoids conflict of interest either with the organization or the organization's clients. "Conflicts of Interest" is defined as any situation where an individual has two or more duties or interests that are mutually incompatible. b. Officers (BOD), the Executive Director and employees have two basic fiduciary duties, the duty of care and duty of loyalty. The duty of care requires that an officer, employee or director act with the care an ordinary prudent person would exercise under similar circumstances. This means that an officer, employee or director must seek the best possible advice and obtain enough information to make a responsible decision. c. The duty of loyalty requires an officer, employee or director to place the interests of the organization above his or her own personal interests. This prohibits the use of one's position as an office, employee or director ` for personal profit or advantage at the expense of SHARK. 4. Outside Activities a. Officers, employees and directors have been and are encouraged to be, active and involved participants in the community. Such activities should be limited by the person's interests and reasonable time requirements. Major outside commitments must be approved in advance by the immediate supervisor or another designated member of management. Other than the community activity described above, officers, employees and directors are discouraged from engaging in any outside interest that will divert time or attention from his/her organization duties. 5. Board of Directorships and Partnerships a. No officer, employee, or director shall serve as director of a board except that of a church or well-known nonprofit organization, without b. No information regarding SHARK or any of its activities that could reasonably be expected to adversely affect the organization's position in the general community is to be related to any person not employed by the organization. No other organization matter is to be related to any person not an officer, employee or director until it has been published in reports or otherwise made available to the general public. 2. Computer Information Security a. Information, whether on an automated or computerized system or other media, is an asset of SHARK. Misuse or damage of information may be as costly to the organization as it would be with similar physical property. It is everyone's responsibility to protect this information and use it in an authorized manner. b. SHARK information and third -party proprietary information may be used only for the performance of organization business. Individuals are not allowed to alter or in any way change information, except in the performance of their specific duties. Disclosure of third party or SHARK - related information is specifically prohibited unless authorized by a manager or job description. Passwords or user Ids are assigned to each user and should not be shared with or divulged to any other party. Users will comply with procedures in the assignment and format of passwords or IDs. c. The use of data processing facilities of SHARK, including personal computers, must be consistent with an individual's job function and for the conduct or organization business or organization -related affiliations. Limited usage of SHARK licensed software and equipment for other non- profit organizations is acceptable with prior written approval of the President. It is the responsibility of each user to backup all personal computer data files and software applications at regular intervals. d. Personal computer software is SHARK property. It is illegal and against SHARK policy to make any unauthorized copies. Safe Harbor Animal Rescue of the Keys, INC. CONSTITUTION AND BYLAWS (registered 501,C3, Effective ???) Mission Statement: SHARK is to act as the "Guardian Angel" for all animals of Monroe County ARTICLE I Name Section 1. The name of this organization shall be Safe Harbor Animal Rescue of the Keys, Inc., incorporated under the laws of the state of Florida; this name and/or the dba, SHARK, Inc. shall be used as the name of the organization for all corporate matters. ARTICLE II Objective Section 1. The primary objective of this organization will be to build a "no -kill" animal shelter, to aid in the rescue and rehabilitation of abused and abandoned animals, to help stop the over population of animals, to provide humane care and treatment for all animals needing protection in the area served by the organization, to seek to return lost animals to their owners, to seek suitable homes for animals without owners, and to provide euthanasia when it is deemed necessary by the attending veterinarians, as a humane means to end an animal's suffering. In addition, SHARK will work with local authorities, including but not limited to, U.S. Fish and Wildlife, to help with feral cat -endangered wildlife issues as well as other invasive species concerns. Section 2. To meet the objectives of this organization it shall: - a. Raise money for its operation through appropriate fund raising and donations; b. Offer educational programs; C. Encourage spaying and neutering; d. Increase the quality of life for stray, unwanted and homeless animals by caring for them and seeking suitable homes; e. Create interest in a "no -kill" shelter; f. Build and equip a "no -kill" shelter for animals. g. Encourage and facilitate neutering programs, either as stand alone clinics or in conjunction with local, MONROE County, licensed and registered veterinarians Section 3. This organization shall not conduct or operate for profit and no part of any profits or remainder of residue from donations to the group shall benefit any members or individuals. All money will be used to pursue the objectives of the organization. ARTICLE III Meetings, Annual Elections, Officers, and Board of Directors Section 1. An annual meeting of the organization for the purpose of electing Directors and for the transaction of any other business authorized to be transacted by the members shall be held at such time and place as shall be specified by the Board of Directors (BOD) except as limited herein. Unless otherwise determined by the Board of Directors, this meeting shall be held in November of each year. The Board of Directors shall have no authority to cancel such annual meeting, but are authorized to reschedule it, as need may dictate. Section 2. Current BOD shall nominate qualified candidates to vacancies on the Board of Directors, upon motion and seconding of the motion. No vote to nominate shall be required, however, each nominee must indicate his or her willingness to serve at the time of the nominations, or if they are not present, by pre -written letter so indicating. The number of nominations shall be limited, provided that any such nominees indicate their willingness to serve. Elections shall be held, upon a determination that a quorum exists, and, said elections shall be held by secret written ballot except when the number of nominations do not exceed the vacancies to be filled. The Board of Directors so elected shall consist of the nominees receiving the most votes. The Board of Directors shall assume their duties immediately upon the close of the annual meeting, or earlier upon an appropriate motion made, seconded and passed by a majority of the members present. At the first annual meeting after the adoption if these by-laws there shall be elected five members to the Board of Directors. Nominations for, and election to the Board shall be made as follows: Three (3) Directors to be elected for a one-year term; Two (2) Directors to be elected for a two-year term; One (1) Appointed Director (the Executive Director) At all annual meetings thereafter, elections to vacancies on the Board resulting from the expiration of term shall be for a two (2) year term. Should a vacancy on the Board occur, resulting from any reason other than expiration of term, the remaining Directors may elect to: A) leave such vacancy open until the next annual meeting, at which time the BOD shall nominate and elect a Director to complete the original term; or B) appoint a new nominee, otherwise eligible, to the position for the remainder of the original term. A quorum necessary to conduct business of the Board of Directors shall be two-thirds of the total number of Board members. Section 6. After each annual election, the Board of Directors shall by agreement, or nomination and election within the Board, select a President, pro tem and Secretary, pro tem, for the purposes of electing officers of the organization. This shall be their first order of business. Their second order of business shall be said election. Officers to be elected by the Board shall be President; Vice President; Recording Secretary; and Treasurer. Only members of the Board of Directors shall be eligible for such offices. The Board of Directors shall nominate such of their members for office, and no second shall be required, however, each Trustee so nominated shall indicate a willingness to serve as an officer pursuant to such nomination. Should more than one person be nominated for any office, a vote of the Board of Directors, by written ballot shall be held. No majority for election shall be required, and the persons receiving the most votes from the Board of Directors shall be elected to the office for which he of she was nominated. Tie votes for any officer's position shall be decided by a coin toss. Section 7. Should the office of President become vacant, for any reason, the Vice President shall automatically become the President of the organization; should any other office become vacant during the annual year, such vacancy shall be filled by a majority vote of the Board. All nominees for office shall acknowledge their willingness to comply with the duties of officers as set forth herein, and as may be otherwise required. ARTICLE IV Duties of Officers Section 1. The President shall preside over all meetings of the organization, the Board, and shall be ex oftio, without vote, a member of all committees of the Board, shall deliver to the annual meeting of the members of the organization a comprehensive report of the program and policies followed by the Board in the preceding year, to include a valuation of the organizations objectives, goals, and programs in effect to achieve such objective and goals. The President shall have no vote at either a general meeting of the organization, or at any Trustee's meetings, except in the case of a tie amongst the voting members. Under such circumstances, the President may, and shall cast a deciding vote. A tie vote is defined as a situation in which any voting requiring a majority results in equal votes. Section 2. The Vice President shall fulfill all functions of the President when the latter is incapacitated, unavailable, or for any reason cannot temporarily serve, and to become President and assume all such duties of the President should the presidency become vacant for any reason. Section 3. The Recording Secretary shall take and preserve minutes of all meetings of the members of the organization and of the Board, notify members and Directors of annual, regular and special meetings, and perform other duties as assigned by the Board. The Secretary shall cause the minutes of all membership and board meetings to be published in a form which shall be made available upon request, to any and all members. The Secretary shall receive and report all correspondence to the Board or the appropriate committee, shall answer all correspondence unless otherwise directed by the Board, upon approval of response as authorized by the Board, and shall have custody of all files, records, and other documents and be responsible for their safekeeping, except where otherwise designated by the Board. Section 4. The Treasurer shall be responsible for receiving and depositing in a bank designated by the Board, all monies and securities, to disperse funds in accordance with the budget approved by the Board of Directors, and to submit to the Board and to the annual meeting of the organization an annual report, audited by an independent accountant selected by the Board, of the income and expenditures of the organization for the preceding year, and of liabilities and assets. Upon approval of a majority of the Board members, any member other than the Treasurer, shall be authorized to assist the Treasurer in these duties. The Treasurer shall establish a bank account or accounts as necessary, to include a checking account for the disbursement and payment of items as authorized by the Board of Directors. Such checking account will be required to be a dual signature account, requiring the signature of the Treasurer, or authorized individual acting on behalf of the Treasurer, and such other officer as the Board of Directors may designate. The Board of Directors shall have full authority to add or delete any authorized signature, other than the Treasurer. Section S. The Board of Directors shall establish a schedule for the holding of board meetings as it deems appropriate. ARTICLE V Miscellaneous Section 1. All general meetings of the Board of Directors, and committees shall be conducted pursuant to Robert's Rules of Order, as set forth in the last published revision thereof, however no inadvertent violation of those rules, not raised, shall cause any action to be held invalid. l Section 2. The fiscal year of the society shall commence on January 1st of each year, and 1 shall end on December 31st of each year. ARTICLE VI Amendments Section 1. These Bylaws may be amended by the BOD at any annual meeting providing that a proposal to amend shall be submitted in writing to the Secretary with signatures of at least 25% of BOD in good standing with the organization and current with their dues, at least forty days prior to the annual meeting. The Secretary shall include the text of proposed amendments in the notice of the meeting. Section 2. Bylaws properly presented as set forth in Article VI, Section 1, shall be adopted or rejected by a simple majority of BOD. Section 3. The Board may from time -to -time establish standing rules applicable to the details of the administration of the organization, provided that such standing rules do not violate any bylaw, constitutional provision, corporation objective, law, or objective set forth in the Mission Statement of the SHARK, Inc. ARTICLE VIII Dissolution of Corporation Section 1. The SHARK, Inc. may be dissolved at any time by a vote of the Board, requiring a two-thirds approval. In the event of dissolution, whether voluntary, or by operation of the law, the property, proceeds thereof, assets of the corporation, shall not be distributed to any members of the organization but after payment of debts, all property and assets shall be donated to a similar charitable organization for the benefit of animals selected by the Board members. Appropriate legal actions shall be required to complete the dissolution of the corporation, as may be required by any governmental agency and/or statutory requirement. SALARIES AND WAGES xecutive Director - K. Bentle $40,000.00 1 FT $12.50 ACO $24,000.00 1 FT $11.00hr Animal Care Tech $21,120.00 1 PT $14.00 Vet Tech. $ 6720.00 2 PT $11.00 Kennel $ 25,344.00 TOTAL $117,184.00 SUPPLIES Food $9948.00 Microchips $ 992.00 Litter $1772.24 Misc.Grocery $5277.76 Fuel $3600.00 TOTAL $21,590.00 PERMITS AND LICENSES Board of Pharmacy Limited Svcs Permit $255.00 Controlled Substance Certificate $184.00 Bio Medical Waste Permit $85.00 Permit to Transport Carcasses $200.00 Monroe County Occupational License $0 TOTAL $724.00 SURANCE Dwelling $3500.00 Wind and Flood $3500.00 Board of Directors $1300.00 Auto 1 county truck $2784.00 General Liability $992.00 TOTAL $12,076.00 UTILITIES Phone $3000.00 Waste Mgt. $1944.00 Water $480.00 Electric $1752.00 TOTAL $7,176.00 MISC. COUNTY FEES Adopt $2600.00 Licenses $3000.00 Pick U $750.00 TOTAL $6,350.00 VETERINARY CARE Medical $10000.00 Vaccinations $10000.00 } TOTAL $20,000.00 --'PROFESSIONAL FEES Payroll Estimated Tax $8970.00 Workers Comp. $1731.34 Page 112 Payroll Svc Cost $1850.00 Accounting $5400.00 TOTAL $17,951.00 Realth Insurance $12500.00 TOTAL $14,500.00 Contingency $19,355.00 TOTAL $19,355.00 TOTAL EST. BUDGET $2389906.00 Paae 2/2 BID FOR ANIMAL CONTROL SERVICES AND OPERATION OF ANIMAL SHELTER(S) ON BIG PINE KEY AND/OR IN MARATHON Responsible Pethood, Inc. 71 Coco Plum Dr Marathon, FL 33050 305-394-3475 Thomas McDermott Bidders Approach to the Project The bidders approach to the project; its mission and the mission of the contract and philosophy of animal control in all its phases includes feral cat management; and work with all entities, public and private, to reduce the number of homeless dogs, predator control and protection of endangered species in Big Pine and Marathon areas as well as in Monroe County. Responsible Pethood, Inc., hereafter RPI, is a Florida non-profit corporation awaiting certification from the state, doing business as same. There is no history as an organization, although its board members are all highly experienced and capable in the realm of animal care and control. If Responsible Pethood, Inc. (RPI) is successful in obtaining one or more of the contracts, RPI will diligently strive to carry out the elements of the contract agreement and will support improvements in public policy and actions in cooperation with others to attain the above goals, thereby reducing unnecessary animal suffering and saving taxpayer money! Some of the issues and actions are: I. Proper public policy and contract administration. RPI believes that the basic problem of homeless animals in Monroe County ( or anywhere) is caused by inadequate or faulty public policy and the poor administration thereof rather than insufficient taxpayer funding. H. RPI believes the contract service area policy should include mandatory and proper identification of all pets. The preferable and most humane method of pet identification is by microchip. Microchipping is reasonably priced, accurate and safe. As technology improves and becomes economical, chips may even be traced electronically. In addition to the chips effectiveness, fewer people will abandon their pets knowing they can now be identified as being the owner. Ill. RPI also believes that mandatory sterilization of all pets of all pets unless specifically exempted, syc,h as: showing, breeding or some public need which might require exemption, is essential to attaining -the. mission of animal control services. IV. RPI believes in mandatory constraint of all pets at all times either in a safe home, other secure enclosure, on a leash, in a properly ventilated vehicle, a supervised public park or other such other safe place is needed to cant' out the mission. The policy in II, III, and IV should also apply to all pets vacationing in Monroe County. V. RPI believes that proper public policy and animal service actions should produce a statistical bell curve of low profile and narrow scope. Increases in the numbers being reported in any category, even adoptions, shelter numbers, animals euthanized, stray and homeless animals, injuries, biters, diseases or feral cats are indication of a failed public policy, failed mission, and/or faulty animal services operation. RPI therefore believes that the aim of public policy and animal services operations, whether public, or private non-profit, should be to eventually put itself out of business rather than growing in size and activities. A higher and wider bell curve is presently the case in the service area under consideration in this bid request as well as in Monroe County, the State of Florida and nationwide. Achieving reductions for need of animal services, large and expensive shelters and taxpayer money will dramatically reduce animal suffering, spread of disease (animal and human) yet will enhance the protection of wildlife and other natural resources that should be the everlasting goal of society and animal service actions. VI. Monroe County being mostly an archipelago of islands artificially connected by roads and bridges presents an opportunity, as well as a challenge, to properly control numbers of all species desired or undesired. RPI will work hard and is prepared to take this opportunity to meet the challenge of the service areas contracted. VII. The presence of refuges, sanctuaries and endangered species require close and cooperating support of USFWS and FWC agencies responsible for protecting and preserving these species from predation, especially in the Big Pine service area, as well as other areas of Monroe County where endangered -c�S 1 species are located and su idd to predator impact. RPI proposes its most important duty and responsibility is to work daily with all agencies in carrying out the Federal, State, and Local laws and regulations to accompligh their missions. Vill. RPI recognizes there are numerous non-profit humane organizations, rescue groups and individuals who are a fundaments and essential part of the resources in Monroe County and some outside of the county, which can, and desire to assist in reaching the goal of no homeless pets. RPI will work closely with them to reach the common goal. ICI. RPI- believes: tha all private pet and all animal related businesses such as veterinarians, veterinary clinics and tmspitals, pet shops, grooming shops, feed stores, boarding facilities, breeding kennels both public and private, catteries, animal training professionals and others profiting from animals, directly or indirectly, privately or publically, should be required by public policy laws and regulations to assist and facilitate the success of their important societal obligations. This effort will increase business and profits and this moral obligation will be satisfied. RPI will cooperate and work closely with them at all times possible. X. RPI believes that the basic and most important link to preventing the homeless and unwanted, needless suffering and inhumane environment of pets is the good citizens and pet owners of Monroe County. They are the first and last line of defense to solve this historical, inhumane problem infesting our wonderful paradise in the Florida Keys. RPI will relate to and cooperate with the citizens not as antagonists but as friends. XI. RPI will seek out and work with non-profit 501(c)(3) animal welfare organizations to develop and operate low cost and/or free spay and neuter clinics in the service area paid for by the organizations by, fundraising, donations, and by recruiting volunteers and grants from the service area, Monroe County at large as well as other such organizations within the State of Florida and the USA. Said clinics will be conducted on private property and not at the public shelters leased to RPI. All shelter animals and feral cats will be spayed or neutered at private veterinary clinics by Florida licensed veterinarians or by a Florida licensed veterinarian at clinics established at the non -profits location; or an operating area at one of the shelters leased to the contractor and performed by a licensed Florida veterinarian retained for such purpose by the contractor. No private animals will be spayed or neutered at the county animal shelter. XII. RPI believes adoptions are very important but keeping dogs and cats in the crowded and limited space of county shelters for long periods of time is unhealthy and inhumane. RPI will transfer out of the county cats and dogs that have not been adopted in a reasonable time to acceptable Monroe County homes. These animals will be sent to a no kill humane organization for adoption or in some cases to a non-profit, no kill rescue organization for placements in homes. All such animals will be spayed or neutered prior to transfer. Donations shall be sought to pay costs of such activities as needed. XIII. RPI will transfer feral cats from Big Pine service area, that are disease free and otherwise healthy to a lifetime facility out of Monroe County after they have been tested and spayed and neutered. All feral cats that are diseased, suffering from life threatening diseases or injuries will be euthanized. If there is developed or located in Monroe County such a facility it will be utilized if it is appropriate and economically feasible. RPI will make efforts to get donations, if possible, for such services in order to prevent the euthanizing of healthy feral cats from Big Pine service area and trap, neuter, release(TNR) where feasible in the Marathon service area. XIV. RPI believes that if all the policies and actions described herein are implemented, there will be dramatic reductions in feral cats in the Big Pine area and Marathon service areas. The short gestation period, multiple births, frequent pregnancies and shorter than normal life spans are a negative factor but, ironically, a positive one when trying to control feral cats. On the negative side, feral cats die younger from natural causes or disease but have the ability and tendency to replace the vacancies rapidly. On the positive side of this equation is that by capture and removal, the reproductive ability is hypercated and the shorter life span interferes with the remaining cats ability to replace those removed and keep the population intact. Therefore the results are more visible and effective. Trap, neuter, and return(TNR) should not be permitted in the Big Pine service area. Such activity does not solve the immediate problem of endangered species predation because the feral cats will continue to be predators until they die. XV. RPI believes the Monroe County Commission and other public employees should not emphasize adoption fees, licenses, boarding, redemptions, and other fees which are miniscule compared to overall animal service cost of taxpayer money, a case of "straining at gnats and swallowing camels". The amount of these fees should never be used to reward contractors when reviewing or awarding contracts. Rather they should "get back to work" producing policies and procedures to prevent animal suffering and the waste of taxpayer money. Therefore, there would be no need for multi hundred thousand dollar contracts for animal services and County employees to prepare and administer them."An ounce of prevention is worth a pound of cure". XVI. Finally, RPI will cooperate and work with the Upper and Lower Keys animal contractors and shelters to better serve the needs of the public and the "Critters". RPI will make the Marathon and Big Pine shelters a template for the best animal services ever. Monroe County will be recognized all over for having the right plan for animal services. that the problem of needless pets and needless animal suffering, and wasted taxpayer money. By Elton J. Gissendanner, DVM Chief Administrator and consultant for contract management of shelters and external operations and chief of medical, surgical services. Self Analysis Responsible Pethood, Inc. is an organization of animal loving and a protection organization. We feel that the health, well-being, protection of all animals in Monroe County are a concern for all residents. We believe our strengths are strong ties with local animal advocacy groups, federal animal protection agencies, and avenues for community outreach. We plan to be a community resource center for animal control, preservation, and rasponsible pet ownership. Our weaknesses that we forsee will be establishing a strong liason with the county employees charged with oversight. Also we anticipate a need to reestablish public trust in light of recent history of middle keys animal control. We will have to more deligently persue outside donations, fundraising, and grants that have not been efficiently urilized as of yet. The weaknesses will be eliminated through effective use of our existing experience of resources and the strengths will allow us to accomplish the mission of Monroe County in animal control, which is to provide continuing quality animal care and control, in the northen region of the bid area, and better animal care and control in the southern region of the bid area. Our existing deep involvement with local animal and outreach groups allows us to efficiently tap community resources to further the county's mission in animal control. Although Responsible Pethood, Inc is a new corporation, it is comprised of experienced employees and successful veterinarians with decades of animal shelter activities, plus attorneys and local business professionals whose credentials are included herein at Tab 3. -�'C \ n l CARING FOR CATS IN THE UPPER KEYS 81581 OLD HWY. ISLAMORADA, FL. 330369 (305) 664-5575 February 10, 2011 To whom it may concern: On behalf of Caring for Cats m the Upper Keys, I would highly recommend Dr. Ekon Gissemdanner to oversee the Big Pine Key and Marathon animal shelters. Ehon worlred with us for several years at our spay/neuter clinic and several years before that with Helping Homeless Cats. He has been mAnrmeatal m helping control the feral rat population in the upper keys for the last 15 years. He has devoted most of his adult life to helping animals in the state of Florida. He would be an excellent candidate for the shelters. Sincerely, Margate A- Schwartz, President Caring for Cats m the Upper Keys, Inc. Keys Kritters 100636 Overseas Highway Key Largo, Florida 33037 (305) 451-2627 kcvskritters@bellsouth.net February 11, 2011 TO WHOM IT MAY CONCERN: I have spent my entire life working in the Pet Industry. For the last twelve years I have owned Keys Kritters Pet Store in Key Largo. Our store is billed as "Your Community's Pet Store". In addition to working with every school in the community, I have worked with every animal welfare group. One group I worked with "Helping Homeless Cats" spayed and neutered thousands of cats in the Upper Keys. I personally assisted with this effort, and it was there that I met Dr. Elton Gissendanner. Dr. Gissendanner was efficient and professional each and every time we worked together. This included hours of constant surgeries. I feel that Dr. Gissendanner would be a definite and positive asset in any endeavor he sets his mind on. Regards, �o U Robert A. Majeska 6.d SZL£ £91b 90£ sienuv cAav A-71 •M , . — -- . 'ro i La I Ott 1�� Zoo SPECIALI DIANE CHAPLIN-COLVARD LICENSED REAL ESTATE BROKER February 10, 2010 Monroe County Board of Commissioners Mayor Heather Carruthers Vice Mayor David Rice Commissioner Kim Wigington Commissioner Sylvia Murphy Commissioner George Neugent RE: RFP for Marathon/Big Pine Shelters Dear Madam Mayor and Commissioners: It is very important that our animal shelters be run by qualified personnel. Therefore, I am in full support of the County granting the Marathon/Big Pine Key contract to Responsible Pethood, Inc. Dr. Elton Gissendanner has a stellar reputation in the realm of animal shelter medicine. My husband and I are proud parents of two rescued cats and we know that Dr. Gissendanner has provided a great service to our community by spaying cats. Thank you for your kind attention to this matter. Sin erely, Diane Chaplin-Colvard, Broker -Owner REALTOR since 1972 Keys resident since 1953 P.O. BOX 500832, MARATHON, FLORIDA KEYS 33050 - 305-743-0644 - FAX 305-743-3096 wwm WaterfrontSpecialists.com :i \ a -7 (t)GULF COAST HUMANE SOCIETY February 9, 2011 To Whom It May Concern: This letter is to confirm that Dr. Elton Gissendanner has served in the capacity of Veterinary Surgeon and clinic consultant to Gulf Coast Humane Society for the past six years. Dr. Gissendanner's skills and expertise, his professionalism and work ethic, and his dedication to the health and welfare of animals have been instrumental in ensuring the highest level of compassionate care for the cats and dogs in our shelter, as well as the companion animals of our general public clients. The Gulf Coast Humane Society was founded in 1947 as the original humane society for Southwest Florida. GCHS is a no -kill shelter that receives no funding from any federal, state or local governmental agency. Sincerely, David Stroud Executive Director www.GulfCoastHumaneSociety.org 2010 Arcadia St. Fort Myers, FL 33916 Phone: 239,332.0364 Fax: 239.337.3846 c7w. IM26 CVarah6�K 33050 905-7�3-2520 February 11, 2011 Monroe County Board of Commissioners Mayor Heather Carruthers Vice Mayor David Rice Commissioner Kim Wigington Commissioner Sylvia -Murphy - Commissioner George Neugent RE: RFP for Marathon/Big Pine Shelters Dear Madam Mayor and Commissioners: Forgotten Felines, Inc., a non profit cat spay/neuter/return and/or adoption group, has been -� active in the Florida Keys for the past twelve years. During that time the organization has received veterinary cooperation from Dr. Elton Gissendanner, the potential Facility Veterinarian. Dr. Gissendanner is a compassionate and caring veterinarian with state-wide experience in shelter medicine management, Monroe County in particular. The Board of Directors of Forgotten Felines, Inc. fully supports Responsible Pethood, Inc. and recommends that the County Commission seriously takes into consideration this outstanding veterinarian and his affiliate organization. f P.A.W.S. Lee County 13410 N. Cleveland Ave. N. Ft. Myers, FL. 33903 (239)652-6722 Fax: (239)652-6724 February 9, 2011 To whom it may concern, I have worked with Dr. Elton Gissendanner for 15 years at my low cost spay and neuter clinic/limited intake shelter. Up until the present time, Dr. Gissendanner has been a major contributor in performing over 60,000 surgeries, including routine sterilizations, mass and tumor removals, amputations, as well as many other routine and emergency procedures. I have always had the utmost confidence in allowing Dr. Gissendanner to perform the task at hand and I feel that his years of dedicated service speak for itself. Sincerely, Theresa Ink Owner TDUkal P.O. BOX 420259 �25000 OVERSEAS HWY SUMMERLAND KEY, FL.33042 Re: LEE R. ROHE ATTORNEY AT LAW LETTER OF RECOMMENDATION Dr. Elton J. Gissendanner, D.V.M. To Whom It May Concern: TELEPHONE (305) 745-2254 FAX: (305) 745-4075 E-MAIL Irrlaw@bellsouth.net January 28, 2011 I am writing with great pleasure to recommend Dr. Elton J. Gissendanner's organization, Responsible Pethood, Inc., for the Monroe County Animal Control Program. I am a practicing Attorney in Monroe County, Florida. I have been a member of the Florida Bar since 1979. I have known Dr. Gissendanner since 1980, when I began employment as an Attorney for the Florida Department of Natural Resources. Dr. Gissendanner was head of the agency at that time. I found Dr. Gissendanner to be extremely conscientious, hard working, energetic and detail oriented. Since employment at the DNR, I have kept in touch with Dr. Gissendanner over the years. Beginning in 1992, Dr. Gissendanner began traveling to the Keys as a Veterinarian for the Spay and Neuter program at the local animal shelters. Dr. Gissendanner has decades of experience in treating large and small animals. Through his work with animal shelters, his own animal clinics and the DNR, Dr. Gissendanner has acquired an incomparable background and perspective regarding how to operate a public animal control program. He has also been a tireless advocate for the humane treatment of animals. I cannot imagine anyone more qualified than Dr. Gissendanner. I would appreciate your most favorable consideration to Dr. Gissendanner. Should you have any questions, please feel free to contact me at the above -referenced number during regular working hours. Sincerely, Lee Rohe, Esq., P.A. ANIMAL HOSPITAL OF ISLAMORADA February 10, 2011. To whom this may concern, I have worked with Dr. Gissendaner for the past 16 years and have found him to be a kind, compassionate doctor and a man of high standing in the community. He has worked tirelessly doing low to no cost spay/neuter clinics for over 20 years. Age has not slowed him down as he continues his fine work for the welfare of all animals. I would be proud to recommend him for whatever new venture he embarks upon. Sincerely, Dr. Clifford Glade 82771 Overseas Highway Islamorada, Florida 33036 USA (305) 664-0011 (305) 664-2705 fax Jill Boyle, Ed.D. Address: 1137 Hilltop Dr., Walpole, MA 02081 Cell: (305) 395-9640 • Email: ddillboyle@me.com Website: www.jillboyle.com To Whom It May Concern It is my pleasure to write on behalf of Gary Martin. Gary worked with me at Florida Keys Community College (FKCC) when I served as president. Gary was a faculty member in the marine technology department. I quickly recognized his drive, intellect, and capabilities and promoted him first to department head, and, later, to Vice Provost. In his capacity as Vice Provost, Gary oversaw the two FKCC satellite centers. He assumed what had been a struggling enterprise and built a robust program from the ground up through revamping the course schedule, recruiting new faculty members and improving the student advising system. Enrollment soared, student satisfaction increased, and student success measurably improved. Gary works extremely hard and always with an eye towards keeping student success first and foremost in his endeavors. He is someone who will go out of his way to help a student - even staying after hours or coming in on weekends if need be. Students spoke very highly of his commitment and dedication. Faculty and staff members who worked in the centers also were impressed with his skills and talents. Gary has many skills and attributes that enhance his ability to helpadvance an institution of higher learning. He is well -traveled, has worked in industry and has a wealth of certifications and skills that add to his teaching ability. Gary has developed new programs and curricula, including a program for dual enrollment in marine technologies that was recognized by the State Department of Education in Florida as a model STEM (science, technology, engineering, and math) program. It is without hesitation that I recommend Gary Martin for the position of Program Director for Manufacturing Engineering and Welding at Lansing Community College. I believe wholeheartedly that he will be an asset to your organization and an invaluable member of your team. Sincerely Yours, Jill Boyle, Ed.D. 9 Monroe County Board of Commissioners Re: Animal Control Options for Middle and BPK Shelters Letter of Reference for Dr Elton Gissendanner, DVM I have lived in Monroe County for the past 30 years, and have been involved with animal welfare organizations here for most of them. Without question, the privatization of the shelters and animal control which started in the upper keys, has been a tremendous success. Dr Gissendanner was instrumental in the original bid by Humane Animal Care Coalition, and helped them spay or neuter thousands of animals, which in turn helped facilitate adoptions and reduce strays and combat the problem of overpopulation of cats and dogs. Dr Gissendanner also served as our facility vet for Helping Homeless Cats in Tavernier, designing our nonprofit clinic, showing us how to run it, how to order meds, contacts with vendors, sterilization issues, advice as to feline disease, vaccinations, etc., and personally spaying or neutering over 4000 animals for us at minimal cost which allowed us to become a major provider of low cost, safe sterilization, immunizations, as well as occasional major surgeries unaffordable elsewhere. In the years of our operation, we raised money to subsidize and drop the cost to the public to $12.50, and sometimes we were able to provide the service for free. I served as the VP and in the last two years as COO of HHC, and know firsthand it was only possible because of Dr Gissendanner's skill, energy, and willingness to handle among the most unfortunate animals in the area, and to help us make a dent in the problem of cat overpopulation. Other organizations have followed in our path, so now there is always a low cost option for sterilization. Dr Gissendanner's generosity with his time and skill, and the degree of skill he has are impressive and his surgical skill and ability to spay animals is second to none. Without Dr Gissendanner, this service to animal welfare (from 2000 to 2005) could not have been possible. The people of the middle keys deserve this kind of skill and knowledge so their shelters are once again be positive assets, worth every cent of public moneys, staffed with caring, intelligent people are dedicated to animal welfare within the framework of the county's obligation to provide control. Spay/neuter programs are a critical element in the mix of ingredients to manage the problems of strays and Dr Gissendanner's work speaks for itself. If you are in the upper keys and see an ear tipped cat it is likely one of his patients. For that matter, he has worked in all areas of the keys. He has worked in this field across south and central Florida, is a gifted surgeon, whose knowledge of animal control issues is considerable. He is creative, inventive and has demonstrated an ability in the case of HHC to help a group move from planning to practice, from ideas to actual impact on the community to help resolve and manage an always difficult set of issues. Question about his work with HHC are welcomed. Call me at 852-5661. Sincerely, phZW77: 1 oconut i : Row, Tavernier Clifford V. Colman 3 Brook Crest Way ♦ Ormond Beach, FL 32174-1840 ♦ [386] 492-5010 ciiffc42(aD_cfl.rr.corn 22 December 2010 To whom it may concern: This letter is in support of Gary Martin's application for the director's position he is applying for. In 2007, I was interim Provost at Florida Keys Community College and Mr. Martin was the newly appointed chair of the Marine Engineering Department. The College administration was being reorganized with new leadership and among my major assignments was facilitating the development of new academic programs and creating opportunities to increase enrollment by partnering with other institutions in the community. Gary immediately came forward with a host of ideas for the enhancement of programs within his own area and followed up with plans for many other academic and workforce training programs outside of his field. The College had been under - serving those parts of its service area outside of Key West and Gary had formulated plans to address that deficiency through a combination of program offerings and expanded classroom facilities. It soon became very clear that Mr. Martin's skill set went well beyond managing the Marine Engineering program. In order to make the best use of his abilities, I recommended that Gary be placed in charge of all academic and workforce education programs which were housed off the Key West campus. The President agreed; Gary was given that responsibility and he assumed the newly created position of Vice Provost. In that capacity, Gary was expected to collaborate with high level staff of the K-12 system, various administrative units of neighboring colleges and universities, as well as staff of the Florida Department of Education and local government agencies. A measure of his success is that during the subsequent year, the College enjoyed an unprecedented growth in enrollment and a large component of that growth came from the college programs under Gary's direction. To sum up: Gary is extremely well organized, dedicated, enthusiastic, a workaholic, can think out of the box and would be a real credit to any organization he works for. If I can provide additional information regarding Gary Martin's qualifications, please do not hesitate to contact me. 4 Hours of Operation Marathon and Big Pine Shelter Monday 1 - 4 p.m. Tuesday 10 a.m. - 5 p.m. Wednesday Noon - 7 p.m. Thursday 10 a.m. - 5 p.m. Friday 10 a.m. - 5 p.m. Saturday 10 a.m. - 2 p.m. Sunday 10 a.m. - 2 p.m. Closed on all National holidays ---v �\ ',t� J-4 qB—c TABLE OF CONTENTS t 1. Responsible Pethood, Inc. Policies 2 Goals and Objectives 3 Operating Plan Opening procedures 4 Cat room checklist 5 Dog room checklist Closing procedures 6_ Dog Intake Chart 8 ` I Cat Intake Chart 9 LA IF Adoptions 10 ! Fees Service Calls 10 11 r--� Euthanasia 11 Volunteers 12 Adoption Application 13 Liquidated Damages Clause 14 Code of Ethics Standards 16 Code of Ethics Acknowledgment 19 III. Training manual Animal behavior recognition and basic animal handling 20 Breed recognition 24 IV. Animal First Aid Handling injured animals 24 Fractures and shock 26 Heatstroke 27 Control of hemorrhage 28 Eye injuries 28 Other medical injuries 29 Responsible Pethood, Inc. Policies 1. Board members, Shelter staff, and Volunteers will express the highest level of concern and well being for every animal in their care regardless of the animals, breed, age, or species. 2. No animal will be turned away from the shelter regardless of animals breed, age, species, or health. There is no fee levied for animals surrendered. 3. Animals will be adoptable after a clearance from the intake process. 4. Animals will be euthanized if deemed dangerous to people or other animals in the facility, or seriously injured or ill. Euthanasia will be administered according to Florida Animal Control Association standards by qualified personal. 5. Prior to adoption, all animals will be spayed or neutered, and cleared by a veterinarian as sound. 6. The shelter will remain at all times a clean, safe, and healthy environment for all animals, as well as personnel. 7. All perspective owners must be 21 years of age, and provide proof of home ownership. If renting, a letter of consent from the landlord will be needed. All applications will be evaluated based on the adoption criteria set forth by the shelter. 8. All allegations of animal cruelty or abandonment as defined by the Florida Animal Control Association standards will be addressed and investigated to the full extent of the law. 9. All animal carcasses reported will be removed in a safe environmental way as set forth by the Florida Animal Control Association standards . I. Goals and Objectives. Responsible Pethood, Inc. a primary goals are to provide a temporary home to unwanted animals, medical care and health needs while in our care and adoption services for homeless animals, offer animal control services to our community, offer low cost spay/neuter clinics to the general public, teach and promote humane principles in our community, prevent animal cruelty and suffering and enforce animal protection laws. il. Protocols: 1. Responding to calls. Responsible Pethood, Inc. personnel shall respond to animal service calls during normal hours of operation and emergency calls on a 24/7 basis. Emergency calls include dangerous or severely injured animals are priority one calls, and animals whose owners are being arrested. 2. Training procedures: All employees are required to read Responsible Pethood, Inc. rules, Operating Plan, and code of ethics. In addition, employees shall attend an annual seminar regarding grief counseling, training, conflict management, grief management and customer service skills. Animal Control employees will be trained according to Monroe County Standards. 3. Protocols for maintenance of premises and trucks, adoption procedures animal handling, behavior, identification, health care, first aid are described in detail in Operating Plan. III. Adoption Guidelines: All animals must be sterilized prior to adoption. Responsible Pethood, Inc. reserves the right to refuse adoption to any persons(s). Applicants are required to successfully interview with a trained adoption counselor, complete application and provide proof of home ownership or written permission from a landlord to have pets. Applicants must be at least 21 years old. In the event that there is more than one applicant for any given animal, disposition is not based on a first -come, first serve basis. Instead, priority will be given to the applicant who is judged most capable of providing a loving, responsible and permanent home. Criteria for screening prospective applicants includes fenced yard (for dogs), references, past history of caring for animals and prospective adopter's commitment to providing a safe and caring environment for the animal, including fiscal responsibility and veterinary care. II. Operating Plan Opening procedures: Kennel attendant arrive one hour before shelter opens. Walks through kennels, cat rooms, outdoor cat condo. Check animals for any appearance of injury or illness and make notes for animal care tech. Inspect grounds for damage to kennels, fences or safety hazards and always ensure that animals kenneled or in play yards are compatible. Feed dogs as per the posted feeding directions. (half can wet food to one pound dry food). Clean outside grounds and fill outdoor buckets with fresh water- fill wading pools in hot weather. Release dogs to outdoor play areas. Begin cleaning kennels by removing night bedding, washing food and water bowls, removing stool and soaking kennels with QUAT mixture. Allow mixture to set for 15 minutes, then rinse and squeegee dry. Replace bedding every day. When finished with dog kennels, clean outside cat condo, feed and water outside cats. Next, clean grounds and pick up stool, stack traps neatly, wind hoses, wash outdoor furniture down. Animal care techs arrive at scheduled hours. Note any special needs indicated by kennel attendant. Listen and write in message book any messages left on answering machine overnight, respond to any calls that need immediate attention. Begin cleaning cat condos in office first, then wash floor, clean bathroom. Have front office clean and dry before shelter opens. Prepare bleach pans for entry into each of the areas. Begin cleaning indoor cat areas working front to back, quarantined room is to be done last. One lined garbage can per cat room,. empty outside immediately after room is finished to eliminate odor. Empty all food and water bowls and litter pans - wash in separate sinks. Wipe down all floors and cage/condo surfaces with bleach mixture, replace cage towels every day. Canned food for all cats in quarantine area unless otherwise indicated by veterinarian. All other cats are fed as per directions in posted. Add litter deodorizer in each litter pans. Use disposable litter pans in quarantine room. After all kennels and condos are cleaned, do morning medications as noted on cage cards and mark. After meds are complete, sweep floors then wash with disinfectant solution. Do laundry and any special tasks noted. Sign and date appropriate checklists. All dogs in back pens or alone in indoor kennels are to be walked daily. If possible enlist help of volunteers! monthly baths, Ivermectin treatments and Frontline Plus or comparative treatments as per on charts. Alternate office dogs daily. Cats need individual attention as well as they can sink into depression and enter hepatic lipidosis if they do not eat within three 04ys. Pet, stroke and play with cats as frequently as possible. Do not isolate in cages unless behavior problems or quarantined. Treat with Advantage or comparative and Ivermectin monthly. Daily Checklist for Cats 1. Cat cage in office will be cleaned first. Wash litter pan and food bowls. Sweep and wash cage down with istolene/bleach. Replace blankets. Feed using dry kitten food and one can wet per four kittens. 2. Remaining cat rooms need litter pans cleaned and garbage removed immediately to eliminate odor. Replace litter pans and fill with litter. Litter pans needed based on cat counts. 3. All floors will be swept and washed using a disinfectant solution. Walls and floors behind the caged need to be cleaned thoroughly. Replace blankets and towels in all locations. 4. All cat food bowls, water bowls will be washed and soaked in a sink filled with 1/2 bleach with dish detergent. Must soak for at least 3 - 5 minutes to disinfect. Food bowls only washed in food bowl sink! Bowls will be air dried. 5. Food bowls filled. One bowl for every four cats. Use large capacity bowls. 6. Check in the med room. for all cats that may need medical attention, or special treatment. Clean room with extra care for well being of the cat. 7. Mid -afternoon litter pans need to be scooped. 8. Closing of shelter walk through all rooms and refill water bowls. Cats needed meds will be administered. Garbage will be removed. A4-�— Daily Checklist for Dogs 1. Walk the perimeter of the Shelter grounds and look for fence damage or safety hazards. 2. Pick up stools from all outside areas. Look for worms or abnormalities in stool. 3. Wash all water bowls, and replace and fill with clean bowls. 4. Before putting dogs in the outside play areas look for injury or illnesses that need to be addressed by the Veterinarian, or employees. 5-Clean inside kennels. Remove all bedding and replace with clean bedding. 6. Remove all water bowls and soak for 3 - 5. minutes in 1/2 cup bleach and dish detergent. Bowls will be washed in the food and water bowl sink only! 7. All kennels will be cleaned with hot water and quat mixture. Let set for 15 minutes to disinfect. Squeegee dry. 8. Feed bowls will be filled with the appropriate amounts of food based on flogs weight and diet. Fill water bowls. Small bowls used for small dogs only. Closing procedures Dogs- Ensure water bowls, evening treats and blankets are in night kennels. Make sure small dogs have small water bowls rather than buckets. Cats - Check to see all cats have food and water. Empty any heavily -soiled litter pans and fill with fresh litter. Do afternoon meds. Empty all waste baskets. Take cash from cash box. Make final check of cat rooms, condo and dog kennels. Lock back door, side gate and front door. Routine Maintenance Inside - Change air conditioner filters every week. Wash walls behind the cages daily. Outside - Mow grass every three weeks, spray for ticks monthly. Trim trees bushes as needed. Plastic dog rests are washed weekly. Med room door is washed daily. Med. Stock is checked weekly. Sidewalk entry in front yard scrubbed daily with bleach solution. During storm events: Follow weather reports and initiate all actions outlined in the Monroe County Emergency Management Pet Friendly Shelter Operations Plan. Dog Intake Chart 1. Person bringing in dog must fill out a surrender form, whether their dog or not. Stating whether surrendering, found, or injured. 2. Scan all dogs for microchip, If found notify owners after cat intake has been completed. 3. Do visual scan of body and mouth for sores, hair loss, cuts, or bleeding. Check mouth for tooth decay or discoloration in mouth. 4. Check ears for ear mites, and clean with q-tip and peroxide. 5. Bathe dog, when dry treat with Advantage or comparative between the shoulder blades. (Puppies receive appropriate amount for age) 6, Put flea and tick collar on. 7. Give Ivamec .1 cc/10 lbs. subcutaneously 8. Vaccinate with DHLLP. Repeat three weeks later in puppies less than five weeks of age. 9. Enter info in the dog book. ++Unneutered males CAN NOT be placed with unspayed females. Cat Intake Chart 1. Person bringing in cat must fill out a surrender form, whether their cat or not. Stating whether surrendering, trapped, found, or injured. 2. Cat will receive a number on a collar and entered in the cat record book. 3. Scan all cats for microchip, If found notify owners after cat intake has been completed. 4. Do visual scan of body and mouth for sores, hair loss, cuts, or bleeding. Check mouth for tooth decay or discoloration in mouth. 5. Check ears for ear mites, and clean with q-tip and peroxide. 6. Treat with Advantage or comparative between the shoulder blades. (Kittens receive appropriate amount for age) 7. Give Ivamec .05cc/5 lbs. subcutaneously 8. Vaccinate with FVRCP starting at six weeks in kittens. Repeat second for kittens in one month. Third in three weeks. (kittens still nursing cannot be vaccinated until they have been weaned for one week.) Adult cats get vaccinated one time. 9. Cats will be quarantined until Veterinarian deems cat adoptable. Adoptions All persons adopting an animal must be 21 years of age and have proof of homeer to adopt an animal. After completing an ownership or permission from landlord in be interviewed by a trained staff member. Volunteers do not adoption form, potential adopters mu st screenings. After reviewing the adoption form, refs their history f pet care. Makelnote n nd c do adoption particular, attempt to reach the potential owner's vet and ask o process, and their plans for of the time they are spending with their animal every day in the bonding p ethood, Inc. reserves the right to deny their pet should they ever have to move. Responsible ood Inc. also reserves the right for home adoptions to any person or persons. Responsible Peth , three months and removal of the animal if the home is deemed inspection within the first unsatisfactory and/or in violation of the adoption agreement.iven animal, placement is not based on In the event that there is more than one applicant for any g a first -come, first serve basis. Instead, priority will be given to the applicant who is deemed most capable of providing a loving, home, take photo with new otwnereWhenever possible, When animal is ready to g call one week after adoption or make home visit to se exceptions ep nim l is is in in with new family. Receipts are to be issued for all adopts Final fees charged to adoptive owners will include vaccinations, and sns, lice teere, microchip, heartworm and feline leukemia testing, veterinary exam (in-house) p e or older must be tested for heartworm prior . adoption. All dogs six monthsofa neutered prior to adoption. if younger an four months, have All dogs must be spy license tag to application and place in rabies pending folder. adopter prepay rabies - tape ed/neutered and be All cats four months of iae °o° to adoptionr must . If positive vaccinated for Feline leukemia, cat must be tested for Feline leukemia p euthanized. Fees following fee schedule as been established by Monroe County: The Adoption $ 10 Pick -Up $25 Second time $50 Third time within 12 months $100 Board $10 daily Disposal $10 License (altered) $10 License (unaltered) $35 Replacement license $2 Service calls — t_ fJ All Animal Control Officers will be trained by Florida's mandatory certification program. Emergency Services will be provided on a 24/7 on call. Priority One calls will responded to immediately. Those are as follows: Injured animal, Bites to human or by another animal, Wild animal in home, Dangerous Dog investigation, Animal Cruelty concerns, upon the request of Law enforcement. Animal Control Officers will perform routine patrols in all coverage areas, looking for dogs -at -large, picking up cats and raccoons caught in traps, as well as picking up animals from homes in a non emergency basis. Retrieval of carcasses along County or City right of ways using the vehicle that is designated for removal of dead animals. Citations will be issued if found in violation of local and state ordinances and regulations relating to animal control. Responsible Pethood, Inc. will represent the county shall court proceedings be required. All service calls are to be entered in phone log and then re-entered in log book of person responding to call, including date, time, location, nature and outcome of call. All persons investigating bite reports are responsible for follow-through including re -check if home quarantine and faxing of report to health department. Before leaving on call, be sure to have cell phone and phone contact number of caller. Keep truck stocked at all times with leather gloves, carriers, cat food, snappy snares and ketch -pole. If situation appears dangerous, contact Monroe County sheriffs department for back-up. Euthanasia The decision to euthanize an animal is to be made solely by the shelter director or, in the director's absence, the assistant director if all efforts to contact the director have been exhausted. Euthanasia is to be performed only by certified personnel or veterinarian using protocol described in euthanasia handbook located in med room. If feasible, sedate animal with dose of ace promazine prior to euthanization. The animal must be made as comfortable as possible in a quiet location and must be attended to until death is confirmed. Record all euthanizations in log book and corresponding drug log. Place animal in body bag and freezer promptly after death. All animals will be disposed of in accordance to all applicable laws, regulations and ordinances set forth by the County. Employee Health and Conduct Dress: Employees are to wear closed - toed shoes and company shirts tucked into either shorts or pants. Health and Safety: It is recommended that employees have tetanus shots; in addition, rabies titers may be offered in accordance with F. ke.A. guidelines. Any bite wounds should be immediately flushed after squeezing small amount of blood from wound and then washed with antiseptic soap and water. All injuries should be reported and if warranted, followed up with a medical professional. A First Aid kit is located in the bathroom. There is no smoking in the shelter buildings. Gloves and masks may be used when cleaning the cat rooms or dog kennels, boots must be worn when hosing out the dog kennels. Place yellow "Wet Floor" signs on floor when mopping. Use caution when handling feral cats; leather gloves are located in middle cat room on shelf as well as in trucks. Employees are expected to read and sign Responsible Pethood, Inc. Code of Ethics and Standards of Personal Conduct and conduct themselves accordingly. it Volunteers All volunteers must sign a release. Children twelve and over may be volunteers if a parent or guardian signs the release, children under 15 years of age must be accompanied by a parent when volunteering. Volunteers must always be working under the direction of an employee. Volunteer activities include: laundry, washing bowls and bedding, Public Health Concerns Animal bites must be reported on animal bite report forms. If the owner of the animal is able to provide proof of rabies vaccination, the animal may be placed on quarantine. Have the owner sign the corresponding home quarantine agreement and recheck the animal after the 10 day hold. If the animal does not have proof of rabies, or vaccinations it must be held at the shelter for a 10 day observation period. See Florida Animal Control handbook for further information on rabies protocol. Responsible Pethood, Inc. is responsible for dead animal pick-up on public roads only. �� EXHIBIT "Gl" FORMS REQUIRED TO BE USED BY CONTRACTOR ADOPTION AGREEMENT (ORGANIZATION'S NAME) Monroe County, Florida This Agreement is entered into between (name of Adopter) the "Adopter," and name of organization), the "Agency" this fdayl day of month 20_ In consideration of the mutual promises contained herein, the above stated parties hereby agree as follows: 1. Agency shall release to Adopter the animal described in Receipt No. 2. Agency has provided basic care to the animal, and has found it to be in apparent good health, but makes no guarantees as to any undetected medical disorders or defects in its disposition. Any medical treatment or procedures rendered to the animal preparatory to the adoption shall be listed on a receipt provided to Adopter. Adopter may return the animal within 10 days of adoption without further charge only if the animal is certified by a licensed veterinarian to suffer from a congenital disorder. Any return after that time or for other than a congenital disorder will be subject to the Agency's Intake Fee. In recognition that Agency is a not -for -profit organization providing shelter care for the County shelter, none of the adoption or other related preparatory fees are refundable. 3. In consideration of the privilege of adoption, Adopter hereby waives any and all claims for damages against Agency and Monroe County, their officers, employees, agents and representatives which may result from this adoption, including, but not limited to, any veterinary costs or expenses incurred for the animal, damages or injury to property or person. 4. Animal has been neutered or spayed. Adopter agrees that spaying/neutering is a condition of the adoption and this contract provision may be enforced in Court. In the event that the animal is discovered to have not been neutered or spayed for any reason prior to release to Adopter, Agency shall, by written notice delivered in person or by registered mail, return receipt, require Adopter, within ninety (90) days of said notice, to provide to Agency a licensed Veterinarian's certified statement that the animal has been neutered/spayed or shall return the animal to the Agency for such procedure. Should Agency action become necessary to enforce this provision, Adopter agrees to pay all costs, including court costs and attorney's fees of the Agency. Should a Court adjudicate this issue, the parties agree that in addition to payment by Adopter of all costs, the Agency shall be entitled to injunctive relief requiring the spay/neuter surgical procedure. >. Adopter agrees to provide humane care for the animal in accordance with all laws and ordinances in force in Monroe County. Adopter will not sell, trade, give away, or otherwise dispose of said animal without first giving Agency the right to take possession and ownership of the animal, subject only to the Agency's Intake fee as set by Monroe County Resolution. SO AGREED the date first written above. (Signature of Adopter) 73 (Signature of Agency Representative) EXHIBIT "G2" FORMS REQUIRED TO BE USED BY CONTRACTOR AFFIDAVIT OF INABILITY TO PAY ANIMAL CONTROL CHARGES I, (name) who being first duly sworn, in support of my request to have certain Monroe County Animal Control charges waived, do certify that: 1. I am the owner of (name(s) of animal(s) who are, respectively, and (specify species) who have/has been picked up, housed or cared for by Monroe County Animal Control. 2. For the period of to $ (date of 1st charge) (date of last charge) has been incurred as a result of the animal control services stated in paragraph number one. 3. That I am unable to pay (check one) 1) the charges (or) 2) any more than $ without substantial hardship to myself or my family due to the following circumstances: (check all that apply) (A) My household gross monthly income from all sources is less than: (1) $1,200 if only one person in household, or (2) $1,500 if more than one person in household. (B) I do not have cash (including checking and savings account) in excess of $500.00. (C) I owe debts due to illness or misfortunes of my family. If this item is checked, briefly describe in the space provided below: (D) I do not own real or personal property which are not used by me for shelter and the necessities of life. If this item is checked, briefly list and describe all real property and automobiles owned by affiant: 4. If any statement herein is determined to be untrue, I agree to pay such charges as have been waived as a result of this affidavit. (signature) SWORN TO AND SUBSCRIBED before me this _day of , 201 by who is personally known to me or who produced ,as identification. Concur Animal Control Director Concur County Administrator 74 Notary Public - State of Florida at large Responsible Pethood, Inc. Liquidated Damages Clause Liquidated Damages: Adopter agrees to pay Responsible Pethood,lnc. the sum of $150 as liquidated damages in the event the terms of this contract are breached. This liquidated damage value is agreed to for the purpose of establishing the value of the animal and does not bar the (name of agency) from seeking return of the animal by judicial process or other legal means. Attorney Fees and Court Costs:Adopter agrees to pay reasonable attorney's fees and court costs in the event this matter is forwarded to an attorney for enforcement. Disclosure and Release Clause the undersigned, do hereby declare that I am aware: 1. that animals are different from human beings in their responses to human actions. 2. that the actions of animals are often unpredictable 3. that animals should be closely supervised when around children 4. that animals behaviors can change after he/she leaves the facility and accustoms her/himself to a home or other environment 5. that Responsible Pethood, Inc. makes no claims or representations as to the temperament, health, or mental disposition of any animal put up for adoption. I hereby accept possession of, title to (subject to conditions in the adoption contract), and responsibility for the animal identified above and hereby release and discharge Responsible Pethood, Inc., forever from liability of any injury or damages to any person or property caused in the future by said animal, and from any causes of action, claims, suits, or demands whatsoever that may arise as a result of such injury or damages. Adopter: Witness: CODE OF ETHICS STANDARDS OF PERSONAL CONDUCT I. PURPOSE: This policy establishes the standards of ethical business behavior and personal conduct for the members of Responsible Pethood, Inc. Fundamental to our continued success is the perpetuation of integrity and the highest ethical standards to all animals in our care. The intent of this policy is to safeguard the organizations tradition of strong moral, ethical and social standards of conduct. II. SCOPE: This policy applies to all officers, employees and directors of Responsible Pethood, Inc. III. OVERALL POLICY: This organization is built upon public trust and confidence, depends upon a favorable perception of the conduct of its organization by clients.and others in both the business and general community. It is imperative that anyone connected with Responsible Pethood, Inc. view his/her organization and personal actions, intentions and Impressions upon "others objectively. Each of us must assure that no one observing our actions or intentions would have reason to believe that even the slightest irregularity in conduct exists or could be implied. To this end, this policy will address 8 specific areas that need immediate and continuing attention on the part of each officer, employee, volunteer or director, as follows: . Iv. SPECIFIC POLICIES: 1. Protection of Confidential Information a. Non-profit organizations, by their very nature, are privy to a variety of confidential information which includes client information, plans, forecasts, decisions, problems, capabilities, intentions, 'l contingencies, and timing of actions by many organizations and individuals. This information should be used by Responsible Pethood, Inc. personnel to make sound decisions. b.The general rule is that such confidential information not be divulged to any person outside the organization. This would include a family member or associate of any officer, employee or director. It applies even to other members of the organization staff unless that person has a need to know in discharging his/her duties as an officer, employee or director. Under no circumstances will confidential information be used for one's own benefit or anyone else's personal benefit. To do so violates statues and the policy of Responsible Pethood, Inc. In addition to the penalties imposed by any statue, such actions, if proven, will subject the officer, employee or director to removal from his/her position of trust. c.No information regarding Responsible Pethood, Inc. or any of its activities that could reasonably be expected to adversely affect the organization's position in the general community is to be related to any person not employed by the organization. No other organization matter IS to be related to any person not an officer, employee or director until it has been published In reports or otherwise made available to the general public. 2. Computer Information Security a. Information, whether on an automated or computerized system or other media, is an asset of Responsible Pethood, Inc.. Misuse or damage of information may be as costly to the organization as it would be with similar physical property. It is everyone's responsibility to protect this information and use it in an authorized manner. b. Responsible Pethood, Inc. information and third -party proprietary information may be used only for the performance of organization business. Individuals are not allowed to alter or in any way change information, except in the performance of their specific duties. Disclosure of third -party or Responsible Pethood, Inc. -related information is specifically prohibited unless authorized by a manager or job description. Passwords or user IDs are assigned to each user and should not be shared with or divulged to any other party. Users will comply with procedures in the assignment and format of passwords or IDs. c.The use of data processing facilities of Responsible Pethood, Inc., including personal computers, must be consistent with an individual's job function and for the conduct or organization business ' or organization -related affiliations. Limited usage of Responsible Pethood, Inc. licensed software and equipment for other non-profit organizations is acceptablele with prior written approval of the President. It is the responsibility of each user to backup all personal computer data files and software applications at regular intervals. d. Personal computer software is Responsible Pethood, Inc. property. It is illegal and against Responsible Pethood, Inc.policy to make any unauthorized copies. 3. Conflicts of Interest a. Officers, employees and directors of Responsible Pethood, Inc. are expected to conduct their private business and personal activities in a manner that avoids conflict of interest either with the organization or the organization's clients. "Conflict of Interest' is defined as any situation where an individual has two or more duties or interests that are mutually incompatible. b. Officers, employees and directors have two basic fiduciary duties, the duty of care and the duty of loyalty. The duty of care requires that an officer, employee or director act with the care an ordinary prudent person would exercise under similar circumstances. This means that an officer, employee or director must seek the best possible advice and obtain enough information to make a responsible decision. c.The duty of loyalty requires an officer. employee, or director to place the interests of the organization above his or her own personal interests. This prohibits the use of one's position as an office, employee. or director for personal profit or advantage at the expense of Responsible Pethood, Inc. 4.Outside Activities a. Officers. employees and directors have been, and are encouraged to be, active and involved participants in the community. Such activities should be limited by the person's own interests and reasonable time requirements. Major outside commitments must be approved in advance by the immediate supervisor or other designated member of management. Other than the community activity described above. officers, employees and directors are discouraged from engaging in any outside interest which will divert 1, time or attention from his/her organization duties. 5. Board of Directorships and Partnership a. No officer, employee, or director shall serve as director of a board except that of a church or well-known nonprofit organization, without prior notification to the President. No officer or employee shall become a partner in an economic venture without prior approval of the President. No director shall become a partner in an economic venture without the prior notification to the President. 6. Public Statements a. Although Responsible Pethood, Inc. has a policy of maintaining good relations with all news media and tries to accommodatee media inquiries, there is much information concerning the organization that should not be made available to the public. This includes information about clients which Responsible Pethood, Inc. has a responsibility not to divulge as well as information which may be valuable to a competitor. b. For these and other reasons, any inquiry made of you about the organization or a client by the news media should be referred to the President to address only. 7.Use of Responsible Pethood, Inc. Letterhead No officer, employee, or director will use official organization stationary for personal or non job related purposes, particularly when such use would imply endorsement from Responsible Pethood, Inc., or makes reference to the organizations employment in matters of personal dispute. 8. Personal Conduct a.Dishonesty: Responsible Pethood, Inc. will consider any individual who fails to fulfill his or her legal or ethical duties and obligations as ineligible for initial employment or continued employment. Any officer, employee or director who commits an act constituting breach of trust or dishonesty, i.e., theft, fraud. or falsification of records, will be subject to disciplinary action up to and including termination or dismissal. b. Infractions or Instances of Non -Compliance with this policy: It is the policy of Responsible Pethood, Inc.to thoroughly V. ADMINISTATION AND RESPONSIBITIES A- 1. The primary accountability and responsibility for the Code of Ethics and Standards of Personal Conduct rests with each individual officer, employee, volunteers, and director. However, each supervisor and manager has the additional responsibility to demonstrate by example what compliance with this policy means. 2. It is the policy of Responsible Pethood, Inc. to thoroughly investigate any infraction of this Code of Ethics and Standard of Personal Conduct and to discipline or train appropriately any person or persons up to and including termination. 3. Any officer, employee, or director who believes any fraud, false entry, substantial error, embezzlement, misconduct, or other violation of this Ethics Policy has occurred is required to report such event, without delay, to the President. 4. The President is responsible to ensure that each officer, employee, or director reviews this policy and certifies that he/she has reviewed the policy and is in compliance with the policy. Non-compliance with this policy should be reported to the President. j CODE OF ETHICS ACKNOWLEDGMENT I acknowledge that I have reviewed Responsible Pethood, Inc. Code of Ethics and Standards of Personal Conduct and within its meaning, both expressed and implied, I make this report for myself and my immediate family. (Please answer each question "No" or "Yes ") 1. Are you a shareholder or do you have a financial interest either directly or indirectly in: a. A competing organization of Responsible Pethood, Inc.? b. A supplier of goods and services or other principal dealing with Responsible Pethood, Inc.? 2. Are there any circumstances of other matters of a personal or family nature, direct or indirect, which could conflict with the interest of Responsible Pethood, Inc.? 3. Are you an officer, employee or director of any company or corporation that is operated for a profit? If yes please list. II. TRAINING MANUAL Animal Behavior Recognition and Basic Animal Handling When approaching animals, try to assess the behavior of the animal by noting its posture, tail position, eye.contact and ear position. In cats, a crouched position, ears laid back, dilated pupils and open mouth are indications of fear and/or aggression. Remember that an aggressive cat is not necessarily a feral cat and that its behavior can be indicative of fear, pain or stress. c A F E L•] 'W AW FWaf dlsphio ofcats showing varying degrses ofofiiensiveag. gresslon, defensiveagg!�sion and fear. Note earposftf w4 dilation of Me Pupils and mouth opening A. Alert and non4Mrjul and non-aggresslvea B. Offensively aggressfwa D Offensive threat with some fem: D., E. and F. Increasing fearand Increasing defensive aggression. In dogs, a direct stare, ears rotated forward, tail straight up and lips puckered are indications of dominance and aggression. .. Dominant Role —Taft ap, swishing • "gtsws sat sib" — Ears rnm[ed farward — fv eW detrtea forward — Lip bnogU forward • padwred -M X-S 'N - The Ketch -Pole is extremely stressful to animals but may be the only alternative when other methods have failed. In dogs, place the loop as gently as possible over the neck then tighten, taking care not to close the loop too tightly. Cats and wildlife should never be caught around the neck with a a Ketch pole as severe neck injury can result from a struggle. Instead, the loop should be tightened just behind the forelegs of the animal. - Handling animals When handling animals, remember that the least amount of restraint results m the least amount of resistance. Support the animal firmly, using leather gloves when necessary. If indicated, muzzles may also be used on both dogs and cats, especially when performing procedures such as cleaning ears or clipping nails. when hanrdlinVb&rnry MaWanimW your technique shoufd- 1.) properly support the wwW and sbucb" cif the animat and 2.) isolate an tseth/dwwi&wk of Me animal to protect both you and the animal. fW --�A',k WW 30MMIP 7-- • Oil O O cm Capturing animals. When capturing animals, attempt to reduce the level of stress by eliminating fear triggers. These can include other animals or people, loud noise, unfamiliar objects and quick, threatening movements. Move slowly and speak softly and begin with the least stressful form of capture first. Food alone can often entice an animal into a truck or carrier. Snappy snares and nets should be the next form of capture. When using a net, make sure the pocket is at least four feet deep so that it will allow the animal to be enveloped in the fold. After entry, the net hoop is turned over to effectively prevent the animal from escaping. Pillow cases, towels and heavy blankets can also be utilized to capture cats, reptiles and small wildlife. The Ketch -Pole is extremely stressful to animals but may be the only alternative when other methods have failed. In dogs, place the loop as gently as possible over the neck then tighten, taking care not to close the loop too tightly. Cats and wildlife should never be caught around the neck with a Ketch -pole as severe neck injury can result from a struggle. Instead, the loop should be tightened just behind the forelegs of the animal. Handling animals When handling animals, remember that the least amount of restraint results in the least amount of resistance. Support the animal firmly, using leather gloves when necessary. If indicated, muzzles may also be used on both dogs and cats, especially when performing procedures such as cleaning ears or clipping nails. Breed Recognition Dogs may be distinguished by breed and breed variations by noting their height (in inches, measured at the shoulder), weight, coat type and texture, muzzle, ears and tail. MUZZLE TYPES , LONG !_ SHORT s � MEDIUM BRACHYCEPH LIC EARS DROP 0 APRACCK i\ LOB CURLED COATIM TAILS ./' SBU - PRICK CROPPED Cats are distinguished primarily by their size, coat color, length and pattern. A notched or cropped ear on a cat is usually indicative of sexual altering. The basic patterns of cat coats are tabby, solid, calico and bi-color. Calico pattern Shaded Classic Tabby M Z1 CHAPTER M. ANIMAL FIRST AID (ADOPTED FROM FLORIDA ANIMAL CONTROL ASSOCIATION) n -Zl' Tu e purpose of this chapter is to point out some first aid procedures that the animal control officer may se in emergencies involving animals. Under no circumstances is this meant to take the place of professional care, but to be used only as an aid until such care can be secured. If it is not immediately obvious what type of did to give or if the injury is obviously beyond that of a minor injury, call a veterinarian immediately for advice and instructions. A veterinarian will be able to recognize injuries that you would miss and also advise you of possible del4tyed signs or symptoms of injury. HANDLING THE INJURED ANIMAL Handle the injured animal with care. Pain and fear will cause the most docile animal to strike out and attempt to bite or scratch you. To prevent bite injuries, you may create an emergency muzzle by using a strip of gauze bandage, necktie, hosiery, leash, belt or some other similar material. Form a loop as in the first step of tying a shoelace and slip the loop over the animal's jaws with the knot up. Tighten and draw the ends down under the animal's lower jaw and -cross the ends, securing them at the back of the dog's neck (behind the ears). If you are dealing with a cat or a short -muzzled dog, you may wrap it in a blanket, a large towel or a coat, covering the head. Keep your face away from the animal's head. FRACTURES AND SHOCK Unfortunately, fractures are fairly common in animals and can be potentially life threatening. Most fractures are caused by direct trauma, such as automobile encounters, falls, or gunshot wounds, but some can result from improper diets and invasion of bones by cancer cells. Recognition of a fracture is usually fairly obvious. Common findings are pain, inability to support weight, blood loss from the bone and surrounding tissues, and shock. Blood loss may be external, but, in most instances, it occurs as internal bleed- ing into the surrounding tissues. This blood is not immediately available for the heart and circulatory system and is effectively "lost." Should there be sufficient blood loss, shock may occur. Shock is best defined as "inadequate circulation to the tissues of the body." Along with internal bleeding, certain organs are also notorious for further trapping blood, removing more blood from circulation, and complicating the shock state. It is prob- ably safe to assume that there will always be some degree of shock in severe trauma cases such as in fracture cases. An animal in shock usually has pale mucous membranes. The easiest way to note this is to gently pick up the animal's lip and check the color of the gums. Remember the animal is in pain, so you must be careful not to be bitten. If the gums are pale, you can check his circulation by gently pressing your finger on the gums. The area where you touched will normally blanch and become pale, but will return to the color of the surrounding tissue in less than two seconds if the circulation is adequate. The heart rate also will speed up and panting is often noted. The pulse in the artery of the rear leg will be weak_ and the tips of the ears and feet may feel cold. These are signs that the animal needs prompt and rapid professional assistance. Temporary support of a fractured limb can be accomplished fairly easily if the fracture is below the elbow or stifle. Cardboard, newspaper and tape can be used to provide a temporary splint. Be careful not to aggravate the fracture further and if you are in doubt about splinting, move the patient promptly, gently and safely to a veterinary hospital. injury occurrence, the details should be related to the veterinarian. It is helpful for a veterinarian to know the cause, for abrasions and puncture wounds are handled quite differently from alkali or soap burns. Injury to the eye results in sudden and acute signs. These include swelling of the eye or tissues surrounding the.eye, pain (often very intense), presence of a discharge, partial or complete loss of vision, and color changes in the eye or tissue around the eye. Initial handling is important, and the following guidelines provide specific first aid measures the animal control officer may use. However, it is extremely important that the eyelids, third eyelid, and the eye itself be thor- oughly examined by a veterinarian. Often sedation or anesthesia may be required to examine the eye, espe- cially when the animal is experiencing moderate to intense pain. When chemicals such as soaps, detergents or other agents come in contact with the eye, it should be flushed with large amounts of a saline solution, eye wash, artificial tears, or tap water immediately. Many chemical irritants (especially alkali) are very damaging to the cornea and may result in continued damage for several days following exposure. The extent of the damage is related to the concentration of the chemical as well as length of contact with the eye. Animals that spend most of their time outdoors are more likely to have injuries from foreign bodies, such as weed seeds, grass awns, or sticks. Foreign bodies may lodge under the eyelids, causing extreme irritation and potentially serious damage to the eye. Signs may include swelling and redness of the conjunctiva (inner surface of the eyelids), heavy discharge, and pain. The animal may squint and attempt to rub the eye fre- quently. Flushing the eye may be helpful and if the foreign body is visible, it may be grasped with small tweezers and gently removed. Even if removed or flushed, it is important that the eye be checked for addi- tional material and damage. Acute severe swelling of the eyelids and face usually indicate some sort of allergic reaction. Insect stings, ingestion of garbage, and snake bites are common causes of acute swelling. Severe swelling from allergic \ causes usually involves both sides of the face and may occur within a few minutes. First aid may consist of applying cold packs to the affected area. Injectable anti-inflammatory drugs given by a veterinarian will result in the swelling subsiding in 8-12 hours. Prolapse of the eyeball out of the socket or laceration of the eyeball requires immediate professional attention if an attempt at salvage of the eye is to be made. Situations such as this are considered true emergencies and extreme care should be used in the transport of these animals to a veterinary hospital. While you seek emergency care; a prolapsed eye can be kept from drying by application of gauze which has been coated with ophthalmic ointment or petroleum jelly. A lacerated or punctured eyeball is evident by the appearance of a bloody discharge, acute pain or visible intra-ocular contents, which may appear as dark gelatinous tissue. Nothing should be applied to the eye as a "seal' may have formed which prevents further loss of ocular contents. Se9k professional care immediately. HEATSTROKE This is a condition characterized by heat retention (hyperthermia) and is encountered when the rectal temperature reaches between 105 and 110 degrees Fahrenheit. It_is generally a condition of dogs, but also is seen in cats. It generally occurs when the ambient temperature is between 90 and 115 degrees Fahrenheit, humidity levels are high, or the animal is confined in poorly ventilated areas such as cars or in extreme exercise or excitement states. The first signs noted are a rise in body temperature, panting and fast heart rate. if allowed to progress, the animal become stuporous and will progress to a comatose state and death. The first objective is to lower the body temperature. This may be done by submerging the trunk and limbs in cold water or hosing a big dog with cold water. Care should be taken after Ch 13-4 NACA Training Guide CONTROL OF HEMORRHAGE Bleeding associated with a wound may either be of venous or arterial origin. Venous blood is usually darker in appearance and oozes from the wound. Arterial blood tends to be bright red and gushes or spurts from the wound. Both types of bleeding can be life threatening. When hemorrhage occurs, an attempt should be made to control it. Venous bleeding can usually be controlled by direct application of pressure over the wound. Avoid introducing contamination when applying pressure. A clean handkerchief or sterile gauze pad will be useful for applying pressure and preventing contamination. When arterial bleeding occurs, direct pressure may be ineffective in controlling the hemorrhage. It may be necessary to locate an arterial pressure point. Important pressure points are located on the upper inside of the front leg (for bleeding in the lower foreleg) and on the upper inside of the rear leg (for bleeding in the lower part of the hind limb). If bleeding is severe, rapidly but safely transport the animal to a veterinarian so that the bleeding may be controlled and an assessment of the wound's seriousness can be made. If you judge that professional assistance is not warranted, there are several facts to consider in managing the wound. Surface hair around the wound may be a source for infection. Wet the hair with warm soapy water and carefully clip away the hair, avoiding introduction of this hair into the wound. Gently wash the wound and surround- ing area with warm water and a gentle soap. Carefully remove any foreign debris. Hydrogen peroxide is probably not a good agent for use in open wounds, because it will provide excessive heat to the wound and may actually delay healing. Also, hydrogen peroxide has been shown to be dangerous because of the possibility of creating air bubbles in the bood vessels. Deaths have been documented to occur with these complications. After cleansing the wound, cover the wound with a sterile gauze pad and bandage gently but firmly. A bandage applied too tightly will cause severe complications. Use several thicknesses of gauze and cotton. The ban- dage requires good management. Keep the bandage dry; if the bandage gets wet, change it immediately. Replace the bandage on a daily basis. If odors or abnormal discharges are noted on the bandage, seek professional advice. Bleeding from the nose is immediately obvious. Trauma to the head can disrupt the vessels and structures, causing bleeding f.rom the nose. It can also be the result of tumors, serious nasal infections, foreign bodies (such as grass awns, or bristles) in the nasal passages, and failures of the clotting mechanism. The animal with a bloody nose is best kept quiet until it can be discovered whether the bleeding is chronic or acute, profuse or scant, and traumatic or non -traumatic. Bloody noses caused by trauma cant' a good prognosis. Bleeding from the nose from other causes can be serious, even fatal. . Blood in the stool may be seen with normal formations or with diarrhea. Blood in the stool will be visible as a black stool or a normally colored stool with streaks of blood. Blood in the stool is usually caused by infections, parasites or obstructions. Other causes can be cancer and metabolic diseases. Bland foods, such as chicken and rice or Iamb and rice, should be given until the cause is diagnosed. Blood in the urine can be seen in normal or scant urine volumes. It may be seen as a trace of pink in the urine, bright red urine at the beginning or mid -stream or at the end of the stream, or as blood clots mixed with the urine. Bloody urine is usually the result of infections, stones or trauma. It can also be caused by cancer and prostate conditions. Blood in the urine cannot be specifically dealt with until the cause is known. EYE INJURIES Eye injuries in dogs and cats may result from mechanical causes such as scratches, foreign body penetration, automobile accidents, fights, or exposure to chemical irritants. Immediate attention by an animal control provider is needed. Flushing the eye, and eye drops may be necessary. OTHER 9FEDICAL EMERGENCIES _ The following alphabetical listing of other types of medical emergencies In small animals wilt serve as a reference for the animal control officer. ApPETItrz, EXCESSIVE. Starved and very thin animals can be expected to eat a great deal of food. A well - nourished of obese animal that is continually searching for and eating large quantities of food is likely to have a medical problem. An animal will overeat if it is hungry and needs food. Less common causes will be ,emotional problems, inability to properly absorb food, diabetes, and side effects of certain medications. Give unlimited food to an undernourished animal; seek the cause if the animal is in good condition. APPETITE, Loss OF. The thin, malnourished animal that refuses food is clearly ill. A small appetite is not by itself a cause for alarm. It is important only when accompanied by other symptoms. An animal with a depressed appetite might have a number of clinical problems, including serious infections, poisonings and metabolic disease. Simple loss of appetite does not need treatment. Look for other symptoms. BREATHING, DIFFICULTY. Extremely exaggerated breathing motions are noticeable with dyspnea, difficulty in breathing. The tongue and gums may or" may not be "blue." Trauma to the chest that injures the lungs and diaphragm often causes difficult breathing. Serious infections can also cause the condition. Less common causes are metabolic diseases, poisonings, obstructions and mild infections. Allowing the animal to rest in a quiet place is helpful. Difficult breathing with blue tongue and oral mucous membranes (cyanosis) is cause for great alarm as death is close. (Some breeds, such as chows, naturally have black tongues). CHEs'r INJURIEs. The chest is quite resilient to trauma, but the enclosed heart, vessels, lungs and diaphragm can be tom by the ribs, if they are broken, or be severely bruised. Visual inspection of the <hest shape and gentle palpation with the hands will find the obvious injuries. Trauma is the leading cause of chest wall injury. This can be blunt trauma, such as may be inflicted by automobiles, or tearing trauma, such as sustained in dog fights. Less common are piercing traumas, such as from bullets or stab wounds. Animals with chest injuries need extremely gentle handling. Place a disposable diaper over wounded regions, using the adhesive tabs to hold it in place. Place an Ace bandage" over the diaper, firmly enough that it is kept over the injury, while still allowing the animal to breathe. Animals with chest injuries have a prognosis ranging from good to grave. Medical treatment should be sought. coNsnPAnON. The classic symptom of constipation is when an animal strains to defecate without success. Constipation might be caused by a plug of caked hair over the anus. Other causes are a bone obstruction in the bowel, structural problems in the colon or metabolic conditions of the colon. Colitis, an inflammation of the colon, can cause the animal to strain, although the colon is empty. Pediatric enemas available from drug stores without prescription are safe for dogs if they are administered according to package directions for children. Cats requiring enemas respond best to Dioctyl Sodium Sulfosuccinate-based preparations. Avoid using phosphate -type enemas on cats. Animals usually recover from constipation, but the underlying cause needs to be diagnosed. Use baby laxatives in a 60cc syringe COUGHING. A harsh, hacking cough is the most common problem, although a soft, moist cough can also cause concern .. Coughing is a normal defense mechanism, usually caused by an infection. Less common causes include lung cancer, smoke or chemical irritation, obstructions in the trachea (windpipe), congenital prob- lems, heart disease, heartworms. It is not wise to totally suppress a cough. With dogs, it can be useful to blunt a harsh, hacking cough, using cough syrups" made for children. Coughing cats are best kept quiet and isolated. •) A Humidifying the air will help the animal's lungs cope with disease processes. Older animals have a fair chance of recovering from a cough; younger animals have an excellent prognosis. DEHYDRATION. Dehydration can be recognized by dryness around the mouth, eyes sunken into the head and loss of skin elasticity. To determine the skin characteristics, pinch some skin gently between thumb and forefinger for two seconds. If the animal is not dehydrated, the skin will fall back into place immediately when released. A severely dehydrated animal's skin will still be standing 60 seconds after being released. Dehydration is a symptom of serious problems and is itself a serious condition. Severe dehydration re- quires an infusion of fluids. Less severe cases can be relieved by giving the animal one-half strength GatoradeR by mouth. A guide for giving fluid by mouth is to administer 2 fluid ounces for every 12 pounds of body weight every hour for 6 hours. After that, 2 ounces per 12 pounds can be given every 3 hours for a 24 hour period. Animals with simple dehydration have a good prognosis if properly treated, however the diseases that cause dehydration carry a less optimistic prognosis. DEPRESSION. Depressed dogs and cats seem sad, despondent, dejected, and listless. As different animals behave differently, the best assessment comes from comparing the behavior to the animal's normal be- havior. The depressed animal may or may not be in trouble. The longer the duration and more profound the depression, the more serious is the clinical situa- tion. Profound depression is more often noticed when the animal has a serious infection, has been poisoned or is undergoing a metabolic crisis. Mild depression is most often a symptom of cancer, slight infections, parasitic diseases and various other medical problems that are not life -threatening. If the animal has reduced water and food consumption, aspirin might be help- ful. Recovery will depend on the nature of the pri- mary underlying disease. DIARRHEA. Diarrhea can take different forms. The pudding form can be yellow, brown, reddish brown or the color of raspberry jam. Watery diarrhea is yellow, brown, reddish brown or bright red. Yellow or brown diarrhea is usually caused by parasitic diseases, diet problems, poisonings and some infections. Reddish brown, raspberry jam and bright red diarrhea often indicate life -threatening infections and metabolic condi- tions. Watery diarrhea is associated with more serious conditions. Animals suffering from diarrhea need free access to water, orally -administered doses of Pepto-bismol or Imodium A-D and no food. After 24 hours, bland foods can be offered. Half -strength GatoradeR can be useful if the animal is seriously affected. A diet of boiled chicken and rice or Iamb and rice is useful. Diarrhea of the yellow and brown pudding type carry an excellent prognosis. Watery diarrhea is a cause for significant concern while any diarrhea with reddish brown coloring or blood is cause for alarm as if untreated it may be fatal. DISCHARGE, PREPUCE. Normal male prepuce discharge looks like yellow -white pus. Discharges that have nor- mal color but are in sufficient quantity to matt the surrounding hairs and those that look brown or bloody are cause for concern. Abnormal discharge from the male prepuce is usually associated with infections, tu- mors, or foreign bodies, such as grass awns or stickers. Clean excessive discharge regularly with a moist- ened towel. DISCHARGE, VAGINAL. Discharge in the female may be thin and bloody, clear amber, thick and bloody, or thick and yellow -white. Watery, bloody and amber discharges usually mean the animal is in heat (estrus) and the vulva will also be swollen. Discharges that are thick and bloody or thick and yellow -white usually mean the animal has a vaginal or uterine infection. The vulva will look about normal. A female in heat should be kept away from males. Animals with thick vaginal discharges should be examined and treated. Pregnancy is the likely outcome when the animal is in heat. Discharges that are thick are associated with serious, possible life -threatening situations. Ch13-6 W_ 2 NACA Training Guide DRINKING AND URINATING EXCESSIVELY. Excessive drinking and urinating - polydipsia and polyuria - can best be seen by someone who knows the animal well. These symptoms are paired for discussion because they are usually more significant when they occur together. The most common causes are diabetes and kidney problems. Less common causes are liver disease, cancer, metabolic diseases and emotional conditions. Provide plenty of water and opportunity to void the urine. Simply drinking and urinating excessively has an excellent short-term prognosis an- a fair to good long-term prognosis. It is important to diagnose the cause. DROOLING AND FOAMING. Drooling, slobbering and foaming are noticeable when there are stringy ropes of thick saliva and white foam hanging from the mouth. The liquid is usually clear but blood and pus might be present. The most common causes are infected teeth, foreign bodies in the mouth, poisoning and some intestinal infections. Less common causes are throat conditions including obstruction by foreign bodies or by stomach bloat and salivary gland problems. The dog or cat with rabies frequently drools and if an animal drools and shows unprovoked aggression, rabies should be suspected. Look for foreign bodies in the mouth or "dangling" teeth. Simple drooling is nota cause for alarm, but if it is accompanied by diarrhea, seizures and labored breathing, there is cause for concern. Use extreme caution when examining the mouth. FROSTBITE. If an animal has frozen skin and extremities, the frozen tissues will be hard and cold to the touch . The ears, tail and toes are most commonly affected. Prolonged exposure to the cold or contact with extremely cold substances such as liquid nitrogen will freeze body parts. Frozen tissues should be handle gently and slowly thawed with cool or warmed wet towels. The frozen tissues themselves have a guarded to poor prognosis, but the prognosis for overall animal health is excellent. GAGGING. Typically, the animal stands with its mouth open, straining to expel matter. A coughing gag involves the lungs and vomiting involves the stomach. Serious respiratory infections, foreign bodies in the mouth or throat and tonsillitis are the most common causes. Some stomach conditions may also cause gagging. Treat the animal calmly and remove any visible foreign bodies if the animal is quiet. The outlook is good, but the underlying cause needs to be identified and removed. JAUNDICE. The most common sign of jaundice is yellow mucous membranes of the mouth or genitals, yellow "whites" of the eyes and general yellowing of the skin. Jaundiced animals are usually suffering from liver diseases or severe blood problems, and should be fed bland food. Jaundiced animals have a guarded prognosis, because of the seriousness of the underlying cause. LAMENESS. Lameness is obvious when the animal will not use one or more legs. Common causes of lameness are systemic and local infections, broken bones, ligament Injury, arthritis and injury to the foot pads and web. Other causes can be cancer, bone diseases and nervous system problems.. The animal should be allowed to rest. Aspirin can be used but as this can mask the pain, the animal should be kept quiet. When lameness is a result of a draining wound in a foot, this can be soaked for 30 minutes at a time in Epsom salt solutions twice daily. If only one limb is lame, the prognosis is excellent. If more than one limb is involved, it is important to quickly identify the cause.. MOUTH ULCERS. Ulcers in the mouth are craters in the normal mucous membranes, ranging from 2 mm to 3 cm in diameter. Mouth ulcers usually accompany oral infections, serious dental disease, foreign body injuries, cancer and metabolic diseases. An animal that has chewed an electric cord usually develops an oral ulcer. Keep affected areas clean with a moistened towel. Generally, the chances for recovery are good. PAIN. Pain is the body'sdemand that an injured area be protected. There are two types of pain, a dull ache and sharp, specific pain. The first is typically felt by someone suffering from flu and the second from an injury such as a broken bone. A dull pain may result from cancer or an infection. A sharp pain is often caused by a bone or joint injury, a serious local infection, some gastrointestinal diseases (such as pancreatitis) or back and neck disc disease. Aspirin is useful. Animals feeling pain should be kept in a calm, quiet environment. The prognosis for acute painful conditions is excellent. Animals with chronic pain will likely continue suffering. PANTING. The panting animal keeps its mouth open and tongue out, while breathing rapidly. Although Cats that pant are always experiencing distress, such as emotional prob- lems or heat prostration. In dogs, panting of itself is not treated. Panting cats are best placed in a quiet stable environment while the animal is checked for other symptoms. For dogs, the prognosis is good, if they are kept cool. Panting cats need prompt attention. SCOOTING. The animal sits on its tail; holds its back legs like skids and pulls itself along with its front legs. Scooting usually indicates anal sac irritation and impaction, but can also be a sign of anal infections, worms or skin irritation. Drain the anal sacs, a simple procedure. Clean the area with a moistened towel. If the skin is slightly red or if the animal scoots persis- tently, use Preparation H as directed for humans. Any visible parasites should be identified and treated. Scooting problems carry a good prognosis, except when blood and pus are present near the anus. SCRATCHING. An animal may rub or claw at an itch or irritation on its body, most often the eyes, ears or irritated skin. The areas the animal scratches may be discolored, red or show pus or scabs. A number of common problems can lead to scratching, including infections, allergy, external parasites and lack of grooming. Less common are irritations caused by tumors and metabolic skin diseases. The first aim is to prevent the animal from damaging itself. If there are no visible lesions, flea control procedures are probably indicated. Non-prescription antihistamine might provide some relief. When the animal has red, irritated and painful lesions, it can be treated with Epsom salts soaks for 30 minutes and twice a day, followed with application of antiseptic or surgical soap. The animal should be prevented from hurting itself. Scratching has a good prognosis when no lesions are present. When there are signs of extensive involvement of the skin and body parts, medical investigations needed to determine the prognosis, which may be good to poor. SEIZURES. An animal experiencing a convulsion is usually found lying on its side, unaware of its surroundings and with its body and limbs' jerking erratically Seizures are always cause for concern. They can be caused by infections, such as distemper, poisonings, such as from strychnine and insecticides, and by metabolic states, such as' epilepsy. Less commonly can be caused by cancer, parasites and a foreign body that has been carried lathe brain, such as a grass awn. Put the animal in a quiet, darkened environment _ where it can be comfortable. Do not stimulate, Prevent self -injury. Occasionally, a puppy between 3 and 12 weeks may respond to a teaspoon of honey placed in the mouth. Grabbing the animal's tongue is more dangerous than useful. If a seizure lasts for less than 5 minutes, the prognosis is good. If a seizure lasts from between 5 and 15 minutes, it is cause for concern. A seizure that lasts for more than 15 minutes is cause for alarm and prompt medical attention. If an animal is having a seizure more often than once a month and for more than 5- minutes at a time, medical investigation is needed. SHAKING OF HEAD AND EARS. An animal that is shaking its head and ear usually has the affected side closest to the ground. The most common causes of head shaking are ear infections, foreign bodies in the ear, ticks or irritations from flies. Less common causes are allergies, ear injuries and external parasites, such as stick - tight fleas. Remove any visible crust and pus gently with moistened towel and antiseptic or surgical soap. SKIN LACERATIONS. Lacerations are tears or cuts of the skin. They can be Simple or may involve underlying tendons, muscles, bones, joints or the deeper structures of the chest or abdomen. Skin lacerations -are usually the result of fighting or trauma,. although cancer, infections and other dermatological problems may resemble lacerations. It is important to determine how deeply a laceration penetrates the underlying tis- sues. Protect lacerations with non-stick dressings, such as Telfa pads with cotton overlay, or disposable diapers slightly moistened with saline. Simple lacerations have an excellent prognosis for recovery. Lac- erations penetrating deep into underlying tissues, including chest and abdomen, have a more guarded prognosis. SKIN PROBLEMS. Skin problems show up as hair loss, blood, pus, or abnormal appearance of the coat, ranging from dullness and brittleness to discoloration. Skin problems may be signs of cancer, infection, contact irritation, metabolic disease, parasites, inadequate diet or poor husbandry. A specific diagnosis is recom- mended, but water is often a fine remedy. Clean any damaged skin with warm saline and surgical soap and institute flea control. -SNEEZING. The debris expelled when an animal sneezes may be clear, cloudy or bloody. Sneezing is usually caused by allergies and infections. Less common causes are foreign bodies, tumors and draining sinus infections. A quiet, dust free environment will minimize the sneezing. Over-the-counter antihistamine can be used two to four times a day if the sneeze discharge is clear. Simple sneezing carries an excellent prognosis. Sneezing that is prolonged or accompanied with blood and mucus have a fair to good prognosis. SWELLING OF ABDOMEN. A distended abdomen is, most obvious to someone who knows the animal well, as different breeds have different shapes — greyhounds and bulldogs, for instance. When the abdomen is felt firmly (palpated), it may seem tight and resonant (like a gas balloon), spongy, watery or simply hard. Preg- nancy is the only good reason fora distended abdomen. Other causes are cancer, obstructions, liver disease, heart disease, malnutrition and parasites, as well as some metabolic conditions. A diagnosis is needed before treatment can be given. If the cause is pregnancy, the prognosis is excellent. Otherwise, an acutely distended abdomen may cause death and a chronic situation probably indicates a serious underly- ing metabolic disease. SWELLING OF LEGS, FACE AND EARS. Any increase in the size of a normal body structure. Likely causes are trauma, infection, allergic reactions and certain metabolic diseases. The swollen area may be filled with fluid, hard or mushy. If the cause can be identified as an allergic reaction, cold (ice) compresses and over- the-counter antihistamine may be used. If the body part has been swollen from between 24 and 48 hours, cold, wet compresses will help. If the swelling has been present for more than 48 hours, the compresses should be warm. Gentle application of Ace bandages over the compresses is recommended. Swellings that are known to be caused by trauma or infection should be treated with warm compresses and specific therapy, such as antibiotics for infections, splints for broken bones. A swollen limb or ear has a good prognosis. A swollen face also has a good prognosis, but medical attention is indicated. Multiple swollen parts require medical attention and have a fair prognosis. TEMPERATURE, HIGH AND LOW. The normal temperature of dogs and cats is between 100-102.5 degrees Fahren- heit (F), taken at the anus. Temperatures ranging from 103-105 degrees F are cause for concern; tempera- tures of 106 degrees F and over are very alarming. Animals that are chilled and seriously ill may have temperatures of below 99 degrees F High body temperature can be seen with infections, poisonings, heat prostration and physical exertion. Low body temperature is commonly seen with serious illnesses, including excessive exposure to cold. If the temperature is 106 degrees F or more, ice compresses can be applied to the head, feet and between the back legs. If the temperature is in the 103-105 degree F range, aspirin can be given. Animals that are chilled need to be warmed with blankets to gradually raise the body temperature to 100 degrees F. Animals with temperatures between 99 arid 104 degrees F have a good prognosis. If the temperature is 98 degrees F or less, the prognosis is guarded to poor. An animal with a temperature of 105 degrees F or more needs prompt attention. URINATION, DIFFICULT. Stranguria, or difficulty in producing urine, is most often noticeable when females squat or male dogs lift their legs but only a few drops of urine are produced. Difficult urination is most often the consequence of infections or stones causing obstructions. Occasionally, neurological conditions cause stranguria. The cause of the condition must be identified and addressed. Until then, aspirin might be useful to relieve pain and reduce inflammation. Difficulty in urinating has a good prognosis, but the underlying problem must be identified and corrected. VOMITING. Typically, the animal is standing and expelling materials from the stomach which may be white foam, yellow foam, clear liquid, bloody liquid, blood, partially digested food, coffee grounds, or other foreign bodies. Animals usually vomit because they have a systemic or gastrointestinal infection, poisoning, ob- struction and/or foreign body or a serious metabolic disease, such as kidney failure. Less common causes are cancer, abnormal stomach function (including motion sickness), parasites, diet and adverse reaction to a drug. Do not give food for at least 24 hours after an animal has vomited. Provide ice cubes, preferably made of halt -strength Gatorade' instead of water. if the animal does not vomit again, give soft, bland floods or chicken broth in small quantities for 48 hours. If the animal vomits only about once a month, this can be NACA Training Guide Ch 13 - 9 considered normal. If vomiting occurs weekly, there is cause for concern and close observation. Daily vomiting requires a medical oplplon. Hourly vomiting is cause for alarm and medical care. Blood in the > vomit is cause for Immsdlate.and prompt medical intervention. WEAKNESS. The weak animal will stumble about, have difficulty rising and will show strain in trying to walk. Generalized weakness can be a sign of central nervous system problems, cardiovascular disease, neuro- muscular disease, serious metabolic disease, serious infection,cancer, poisoning or parasitic diseases. Keep animal in a comfortable, quiet place and look for a specific diagnosis. Weakness of itself has a fair prognosis, but other symptoms must be considered. WORMS IN THE STOOL Usually, if the worms can be seen in the stool they are tapeworms or roundworms. Most worms can only be seen through a microscope. If they can be seen, tapeworms will resemble grains of rice moving in the stool and roundworms will look like spaghetti. The parasite must be identified before treat- ment is selected. Simple parasite problems can be cleared up with the appropriate anthelmintics. When you See worms -almost always tapeworms. REFERENCES Fenner, W. R. Quick Reference to VeterinaQl Medicine Philadelphia, Pennsylvania: J.B. Lippincott Company, 1982. Kirk, R. W., and S. 1. Bistner. Handbook of Veterinaty Procedures and Ememencv Treatment Philadelphia, Pennsylvania: W, B. Saunders Company, 1985. Merck Veterinaty Manual. Rahway, New Jersey: Merck and Co., Inc., 1979. 32 4G RPI will join with US Fish and Wildlife to aid in the production of awareness brochures and flyers, in keeping with the Integrated Predator Management Plan to be adopted by USFWS in March and implemented shortly thereafter. Volunteers and staff members will be available to speak at civic group meetings, schools and will provide volunteers for informational booths at community functions. The FKNR has joined with other animal advocacy groups in a program unilaterally supported by all as No Animal Left Behind, a program to raise awareness of pet owners to the danger of abandoning domesticated pets on local wildlife and the abandoned pet. 4H RPI will coordinate with in-house veterinarian to perform low-cost spay and neuter clinics throughout area of concern. Funds will be raised by RPI in separate events. RPI will maintain an animal fostering program utilizing volunteers to keep animals after quarantine and prior to final prep for adoptive status. Due to the sensitive nature of endangered species predation in a large portion of the proposed coverage area, trap -neuter -release will not be utilized. All free -roaming pets found not to be adoptable will transferred to other areas where they may have more of a chance, or, if meeting the aforementioned scope of triage on incoming animals, disposed of humanely. 41 RPI will seek to endeavor to be a low -kill shelter and as such will often have to maintain quality care longer than outlined in MCC Sec. 4-42(c). This care will be provided as part of the normal daily operations, and will be funded through a combination of stipend, donations and fundraising efforts, all the latter conducted in locations away from the care facility. If the animal continues to be unadoptable, every effort will be made to transfer said animal to another care facility where the reasons for its status may be different than here. 4J RPI will treat each feral animal according to its intake procedures whenever possible, and carry through to the end of the adoption/euthanization cycle. In the case of feral cats, those able to be adopted will be and those unadoptable but not meeting triage standards for euthanasia will be transferred to feral cat colonies away from Monroe County, for example the colony now run by Forgotten Felines' Nancy Warner on the Florida mainland. Costs will be covered through a combination of donations, fund raising efforts at locations away from the care facility, and through cooperation with National Key Deer Refuge in grant opportunities. Technology Responsible Pethood, .Inc. believes that technology in today's society is an asset to any organization. Technology in the office will be the area of a computer for documentation, book-keeping, references, as well as an internet website for reviewing our facility and animals that are available for adoption. We will have resources for individuals looking for information on issues that concern the Florida Keys, as well as our specific islands. Our website will have links to help an individual locate a subject that concerns them. The website will keep the community informed on upcoming events or county meeting that are relevant to people in our community. While in the field, our employee's will have phones for communicating with the main office, as well as being able to call Police, Fish and Wildlife, Ambulance, or anyone necessary to keep humans, as well as animals safe. Cameras will be in each vehicle for documentation for the animal taken into custody or for later use if the case goes to court. Social network pages will be established to communicate with community members through the web based site to show animals that have been adopted as well as keep daily blogs with the community. The two shelters will be able to communicate with one another via email, phone, social network pages and all attempts will be made to network the facilities together. -a C2 Transition Plan Responsible Pethood, Inc. believes the transition from SPCA in its current position as animal control will be cooperative in the transition procedure. We believe our employees with animal care certifications, board, as well as our veterinarian are capable of walking into the facility (facilities) with little to no interference with everyday operations. The employees are past employees of an animal facility with certifications. Our veterinarian has worked with past organizations throughout our community and understands the issue at hand. Responsible Pethood, Inc. believes that a smooth and effective transition will be beneficial to all involved, by providing a full evaluation of animals, grounds, and buildings. Providing equipment necessary to benefit all involved on a daily basis. Reviewing all records pertaining to each animal in its care as well as medical attention that is needed immediately. Responsible Pethood, Inc. believes with our operating plan manual that it will be an effective tool to keep the facility (facilities) running as an operational facility. Responsible Pethood, Inc. Staff Shelter Manager Marathon/Director- Salaried weekly=$625 Big Pine Shelter Manager- Salaried weekly=$560 Animal Control Officer- Salaried weekly= $440 Shelter worker- Salaried weekly/part time= $200 3 Full Time Employees 1 Part Time Employee Volunteers will consist of County Jail Inmates, Girl Scouts, Boy Scouts, and Community member who love to bathe, walk, and clean up after the animals. All staff will have certifications and have continuing education to keep them apprised of all changes in rules and regulations set forth by Monroe County or the law. All employees will be cross trained with proper certifications so that any employee can do any job required of them. Animal control officers in the field will be properly trained in catching, and \ obtaining animals safely and effectively as well as knowledge of working with Monroe County Sheriffs as well as Fish and Wildlife. We will provide and maintain open communication, counseling and training programs to reduce turnover rates among employees. Pending Litigation Neither the entity known as Responsible Pethood Inc., nor its officers or potential employees are currently involved in any litigation related to the provision of animal control services. -TON,\{ �� RESPONSE TO: MONROE COUNTY BOARD OF COUNTY COMMISSIONERS c/o PURCHASING DEPARTMENT GATO BUILDING, ROOM 1-213 1100 SIMONTON STREET KEY WEST, FLORIDA 33040 I acknowledge receipt of Addenda No. (s) I ` 2 - 3 - V1 - S I have included: Bid Proposal Form_ Non -Collusion Affidavit Lobbying and Conflict of Interest Clause Drug Free Workplace Form _V Insurance Agent's (or Bidder's) Statement ✓ Local Preference form _,!�O- (Check mark items above, as a reminder that they are included.) In addition, I have included a current copy of the following professional and occupational. licenses: Mailing Address: ( 6960 J/mot A' Telephone: Signed: 114 � C- 3 3y SD Fax: 1� t (Name) (Title) Witness: A NOTARY PUBLIC - STATE OF FLORIDA (Se#)uy Martin ,`-Commission #DD636070 Expires: MAR. 23, 2011 BONDED THRU A ANTIC BONDING CO., INC. 38 Contractor shall also prepare a proposed budget, showing accounts and amounts budgeted, and submit same with this Bid Form, the Non -Collusion Affidavit, Ethics Clause form, Drug -Free Workplace form and local preference form. Company Name �C��c'%4.Si 4•LC. 7 �' �C:r�C� Signa a ofA thoryzed Representative Company Address and Phone No. 7 ! C3_[`: C.C. PA, / %% ,k'? L'-_ 3C-S G Y- _?,, 7s 40 _ / Title of Autho 'zed epres ntative / Date BID PROPOSAL FORM BID OPTION 1 — BIG PINE SHELTER AND SERVICE AREA ONLY: Total price to operate the Big Pine Animal Control Shelter and provide complete animal control and: enforcement services from - Mile Marker 16.7 to Mile Marker 40: $ ��� C� per year utilizing a Monroe County vehicle described in Exhibit "D" of the Request for Bids; $ per year without utilizing a Monroe County vehicle. and BID OPTION 1(A) — BIG PINE SERVICE AREA: Total price to provide complete animal control and enforcement services from Mile Marker 16.7 to Mile Marker 40 without the Big; Pine Animal Shelter: $ �j per year utilizing a Monroe County vehicle described in Exhibit "D" of the Request for Bids; $ per year without utilizing a Monroe County vehicle. BID OPTION 2 — MARATHON ANIMAL SHELTER AND SERVICE AREA ONLY: Total price to operate the Marathon Animal Control Shelter and provide complete animal control and enforcement services from Mile Marker 40 to Mile Marker 70 including the Cities of Marathon, Key Colony Beach and Layton: $ ) .4) j , a 0 per year utilizing a Monroe County vehicle described in Exhibit "D" of the Request for Bids; - per year without utilizing a Monroe County vehicle. BID OPTION 3 — BIG PINE AND MARATHON ANIMAL SHELTERS AND SERVICE AREAS: Total price to operate the Big Pine Key Animal Control Shelter and the Marathon Animal Control Shelter and provide complete animal control and enforcement services from Mile Marker 16.7 to Mile Marker 70, including the Cities of Marathon, Key Colony Beach and Layton: $ C U C' per year utilizing Monroe County's vehicles described in Exhibit "D" of the Request for Bids; $ per year without utilizing Monroe County's vehicles. and BID OPTION 3(A) — BIG PINE SERVICE AREA, MARATHON ANIMAL SHELTER AND SERVICE AREA: Total price to operate the Big Pine Key Animal Control, Marathon Animal Control Shelter, and provide complete animal control and enforcement services from Mile Marker 16.7 through Mile Marker 69, including the Cities of Marathon, Key Colony Beach and Layton utilizing the Marathon Animal Shelter only: } $ per year utilizing Monroe County's vehicles described in Exhibit "D" of the Request for Bids; $ per year without utilizing Monroe County's vehicles. 39 10A N/A lOB Attached 10C/D Newly formed and has never operated under another name 10E i. No ii. No No iv. As a newly formed corporation, we have no financial statements so, in lieu of historical references, we are substituting a letter from First State Bank verifying that our firm has the lOF financial stability and capacity to provide the services as required by the RFB. As a newly formed corporation, we have no professional or operational permits and licenses. We intend to secure all required professional or operational permits and licenses promptly upon being awarded the contract to operate the shelters. )6)f Q, \ r� 1 2 3 4 A dviorticinn B Marathon/Bi Pine both shelters 1000 C Marathon/Bi Pine ne shelter 1000 D Marathon Onl 1000 Bi E Pine ON 500 F Bi Pine ON ithout Shelter 500 5 6 nimal Food and Welfare 25000 18000 18000 6000 4000 7 8 9 uto Ex enema 4000 3000 3000 2000 1800 10 11 Casual Labor 5000 3000 3000 2000 500 12 13 Continuin Education 1000 500 500 500 250 14 15 16 17 Dis osalFees 3000 2000 2000 2000 1000 18 19 Insurance 9000 6000 6000 5000 2100 20 21 Lab Services 1000 1000 1000 500 250 22 23 Pa roll/Wa es 102800 60400 60400 60400 40000 24 25 Pa roll Tax Ex enses orkman's Com 8500 5000 5000 5000 3500 26 27 Posta a 500 400 400 400 200 28 29 rainin /Certifications 6000 3000 3000 3000 2000 30 31 Shelter Re airs 2000 1500 15 00 1000 200 32 33 Su lies 4000 3000 3000 2000 500 34 35 axes 500 400 400 400 200 36 37 Phone/Internet 5000 3000 3000 3000 2000 38 39 ravel 2000 1000 1000 1000 750 40 41 Utilies 8000 5000 5000 4000 2000 42 43 eterinary Expenses 35500 35000 35000 20000 20000 44 45 ccountin /Le al 5000 4000 2000 2000 2000 46 47 OTAL 228800 156200 154200 120700 81750 48 Contractor 49 has the ri ht to transfer of funds between bud et line items u to 20% 50 NON -COLLUSION AFFIDAVIT I, tic l ✓ - e ��w/ / of the city of / //�'_,e�1%/�_ according to law on my oath, and under penalty of perjury, depose and say that: 1. I am of the firm ofPd�/s��L h �1�7J�UUeer — makin a Proposal for the project described in the Notice for Calling for Bids for: P1 ti' Proposal II ,hl e5k,)W-1741 Sic 12Z � D _ Li�' 2. I executed the said proposal with full authority to do so. 3. The prices in this bid have been arrived at independently without collusion, consultation, communication or agreement for the purpose of restricting competition, as to any matter relating to such prices with any other bidder or with any competitor. 4. Unless otherwise required by law, the prices which have been quoted in this bid have not been knowingly disclosed by the bidder and will not knowingly be disclosed by the bidder prior to bid opening, directly or indirectly, to any other bidder or to any competitor. 5. No attempt has been made or will be made b the bidder to induce any other person, partnership or corporation to submit, or not to submit, a bid for the purpose of restricting competition. 6. The statements ontained in this affidavit are true and correct, and made with full knowledge that Monroe Co relies upon the truth of the statements contained in this affidavit in awarding contracts for ai ,project. i (Signature of Bidder) (Da STATE OF: '1�!d I J, COUNTY OF: _ i'✓lv r c e PERSONALLY APPEARED BEFORE ME, the undersigned authority, /), Y t": tin who, () provided as proof of ide ty, or �is personally known to me, and having been first sworn by me, affixed his/her signature/ in; the s r vided above on this P / ( day of � < G 201 1 . JPace �)"7 / / . NOTARY PUBLIC My Commission Expires: :3% NOTARY PUBLIC - STATE OF FLORIDA Gary Martin Commission #DD636070 ,,,,,, •` Expires: MAR. 23, 2011 BONDED THRU ATLQMC BONDING CO., INC. 41 SWORN STATEMENT UNDER ORDINANCE NO 10-1990 MONROE COUNTY, FLORIDA ETHICS CLAUSE warrants that he/it has not employed, retained or otherwise had act on his/its behalf any former County officer or employee in violation of Section 2 of Ordinance No. 10-1990 or any County officer or employee in violation of Section 3 of Ordinance No. 10-1990. For breach or violation of this provision the County may, in its discretion, terminate this contract without liability and may also, in its discretion, deduct from the contract or purchase price, or otherwise recover, the full amount of any fee, commiss on, percentage, gift, or consideration paid to the former County officer or employee. ' (Sign7;/' ? /, (Date) .j STATE OF COUNTY OF /o r PERSONALLY APPEARED BEFORE ME, the undersigned authority, i who, after first being sworn by me, affixed his/her signature (name of individual signing) in the space provided above on this /( day,0 �i .4a 201—/ OMB — MCP FORM 44 1 My commission expires: 42 NOTARY PUBLIC Gary Martin — Commission #DD636070 �''••.,,,.,.••` Expires: MAR. 23, 2011 BONDED THRU ATLANTIC BONDING CO., INC. DRUG -FREE WORKPLACE FORM The undersigned vendor in accordance with Florida Statute 287.087 hereby certifies that: Nc__ (Name of Business) 1. Publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2. Informs employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug -free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Gives each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection (1). 4. In the statement specified in subsection (1), notifies the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 (Florida Statutes) or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5. Imposes a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community, or any employee who is so convicted. 6. Makes a good faith effort to continue to maintain a drug -free workplace through implementation of this section-, As the terson authorized to sign the statement, I certify that this firm complies fully with the above Bidder's Signature 43 O� / r /// Date Y � j INSURANCE AGENT'S STATEMENT I have reviewed the above requirements with the bidder named below. The following deductibles apply to the corresponding policy. POLICY Liability policies are Occurrence Insurance Agency DEDUCTIBLES Claims Made Signature BIDDERS STATEMENT I understand the insurance that will be mandatory if awarded the contract and will comply in full with all the requirements. iLcs�d�Sl/G Apelvaw, me. Bidder Signature 44 Atlantic Pacific Insurance 1010 Kennedy Drive Suite 203 Key West, FL 33040 305-294-76% x205 305-294-7383 fax FROM: Richard J. Horan, Agent DATE: Feb. 14, 2011 rhorannanins.com TO: Responsible Pethood Inc RE: Expiring Insurance Premiums Listed below are the premium last paid by Standup For Animals. Rewriting these policies should result in comparable rates —although they may be slightly higher. l Please be aware the premiums listed are not binding quotations: J HAZARD (ex. Wind) Marathon Building $92,000. Big Pine Building S%,000. Annual Premium S809:00 WIND Marathon Building $158,000. Big Pine Building $146,000. Annual Premium $3,000.00 FLOOD Marathon Building $92,000. Big Pine Building $96,000. Annual Premium $458.00 AUTO $1,750.00 GENERAL LIBILITY (estimated)* $4,215.00 Employee Bond $350.00 WORKERS COMPENSATION $1,000.00 + We did not write the liability. They had it with another agency. Estimate is based on the current premium for SWCPA )L A14 Burns & Wilcox 18302 Highwoods Preserve Parkway, Suite 300, Tampa, FL 33647 Phone: (813) 558-9560 OR (800) 282-5675 Fax: (813) 971-0447 TO: Johnsons Insurance Agellgy DATE: 1/28/2011 RE: Responsible Pethood Inc Page 1 of 2 WE ARE PLEASED TO OFF IER TIDE FOLLPWINQ IWQTATION: LQCATf QN($) OF RISK: # 1: 10550 Aviation Blvd., Marathon, FL 33050 # 2: 279 Industrial Road, Big Pine Key, FL 33043 PROPOSED EFFECTIVR PERIOD: 01/29/11 AT 12:01 AM TO 01/29/12 AT 12:01 AM STD TIME AT RISK LOCATION. FORM QF COVERAGE: COMMERCIAL GENERAL LIABILITY OCCURRENCE APPLICATION NO: APP2618158 INSURER($): Line Of Business Supplier(s) Partlicipapon Commercial General Liablity, Scottsdale Insurance Company 100.00 % LIMITS ! DIMUCTIBLES: Loc Sub Co verage Limits) Deductible(s) Coins General Aggregate $2,000,000 Products and Completed Operations $1,000,000 Each'Occurrence $1,000,000 Personal and Advertising Injury $1,000,000 Medical Expepse / Any One Person $5,000 Damage to Premises Rented to You / Each Occurrence $100,000 Property Damage Extension / Occurrence $500 Property Damage Extension / Aggregate $1,000 TOTAL CHARGES: Premium: $ 1,599.00 Fop: $ 150.00 Fee: $ 35.00 Tax: $ 23.20 Taut: $ 1.78 Tax: $ 89.20 TOTAL: $ 1,898.18 Commercial General Liability Inspection Fee (Fully Earned) Policy Fee (Fully Earned) Catastrophe Fund Assessment Stamping Tax Surplus Lines Tax - GenLiab COMMISSION: 10.00 % OF PREMIUM EXCLUSIONS: 100% MINIMUM & DEPOSIT TERM MINIMUM PREMIUM: 25.00% EARNED MINIMUM.PREMIUM = $399.75 Asbestos, Pollution, Punitive Damages, Lead Contamination, Employment Related Practices, Mold, War or Terrorism, Fungi and Bacteria, Violation of Statutes that govern E-mails, fax, phone calls or other methods of sending material or information, GLS-289s - Known Injury or Damage Exclusion - Personal and Advertising Injury. CG 21 16 Professional Liability Exclusion ("Any and all professional exposures' CG 2149 Total Pollution Exclusion GLS-149s Injury to Volunteers Exclusion UTS-180g Communicable Disease Exclusion GLS-28s Stable Liability Exclusion ENDORSEMENTS: CG2426- Amendment of Insured Contract Definition GLS-55s Property Damage Extension Endorsement ($50=1,000) ONDITIONS: PLEASE REVIEW THIS CAREFULLY AS IT MAY DIFFER FROM COVERAGES AND LIMITS REQUESTED. Lion hisui"[tnce compaig d 'j, Son BE +v ,A,- ExceNwt _ February 7, 2011 PROPOSALFOR RESPONSIBLE PETHOOD, INC. CODE 8831 NUMBER OF EMPLOYEES 4 ANNUAL PAYROLL $83,200.00 Social Security 6.20 % Medicare 1.45 FUTA 1.10 SUTA 2.67 W/Comp 2.03 *Administration 5.00 TOTAL 18.45 % PROPOSAL BASED ON $1,600 WEEKLY PAYROLL - $490 SET UP FEE REQUIRED $1.00 PER EMPLOYEE SET UP FEE $9.75 PAYROLL DELIVERY FEE $250 PER W/C MEDICAL ONLY CLAIM ADMINISTRATION FEE $500 PER W/C LOST TIME CLAIM ADMINISTRATION FEE **SUBJECT TO UNDERWRITING APPROVAL*" * OR $50 MINIMUM ADMINISTRATION FEE PER WEEK THE ABOVE RATES ARE BASED ON PAYROLL INFORMATION PROVIDED BY YOU. THIS PROPOSAL IS SUBJECT TO CHANGE IF PAYROLL FALLS BELOW PROPOSED AMOUNT. PRESENTED BY: RODNEY HOLDERBAUM )p Burns & Wllcox TO: Johnson Insurance Agency RE: Responsible Pethood Inc Class code 45450 rated based on 16 units Class code 45450 rated based on 11 units 18302 Highwoods Preserve Parkway, Suite 300, Tampa, FL 33647 Phone: (813) 558-85W OR (800) 282-5875 Fax (813) 971-0447 DATE: 1 /28/2011 Page 2 of 2 Signed application, Completed diligent effort form, favorable inspection, signed terrorism acceptance/rejection form, completed & signed diligent effort form. Terrorism is excluded unless purchased for an additional premium of 5% of the total estimated annual premium, plus state tax and stamping fees. NOTE: ALL BINDERS ARE ISSUED WITHIN 48 HOURS, IF NOT RECEIVED, PLEASE CONTACT YOUR UNDERWRITER. THE ABOVE COVERAGES ARE THE ONLY COVERAGES OFFERED. ANY COVERAGE REQUESTED IN THE APPLICATION THAT DIFFERS FROM THE ABOVE IS NOT INCLUDED. THE INSURANCE IS SUBJECT TO THE TERMS, CONDITIONS, LINY ITATIONS, AND FORMS OF THE POLICY(S) IN CURRENT USE BY THE COMPANY. PAYMENT: $1,738.28 DUE IN 30 DAYS FROM EFFECTIVE DATE. WE APPRECIATE YOUR BUSINESS. NO BINDING AUTHORITY IS CONVEYED TO ANY AGENT. FLAT CANCELLATIONS NOT ALLOWED. QUOTATION IS GOOD FOR 30 DAYS. llS&W PRODUCER: Cody A Baker _i �u t.3 m E rf1 s bo Q .; a T-MMELM--] a _AD 0 as a February 14, 2011 Board of County Commissioners Monroe County Dear Board of County Commissioners, This is to confirm that Responsible Pethood Inc has opened a business account with First State Bank of the Florida Keys and has deposited the amount of $25,000.00 in said account. Please let me know if I can be of any further assistance in this matter. I may be reached at the telephone number listed below. Respectfully yours, Becky Shifflett CSO/Branch Manager First State Bank (305) 289-4393 r I l Keys Locations , `:��sl3:u�i< ,un, gull 1�ra'c { ififi) ?9s15_�S c;�t �t'cst j305)'2ycj -535 o Lowe r KeYti 30:5j ;572 -.47-,; � '�lar:3thon r ;+)=,r '9--? c);; r lain C'rl(rcc: I .t) Ho" ,'�� ;;�� t1�_•.r 2011 NOT -FOR -PROFIT CORPORATION ANNUAL REPORT DOCUMENT# N10000008073 Entity Name: RESPONSIBLE PETHOOD, INC. Current Principal Place of Business: 3209 PLACID VIEW DRIVE LAKE PLACID, FL 33852 Current Mailing Address: 3209 PLACID VIEW DRIVE LAKE PLACID, FL 33852 FEI Number: FEI Number Applied For (X) Name and Address of Current Registered Agent: GISSENDANNER, ELTON J 3209 PLACID VIEW DRIVE LAKE PLACID, FL 33852 US FILED Feb 04, 2011 Secretary of State New Principal Place of Business: 71 COCO PLUM DRIVE MARATHON, FL 33050 New Mailing Address: 71 COCO PLUM DRIVE MARATHON, FL 33050 FEI Number Not Applicable ( ) Certificate of Status Desired ( ) Name and Address of New Registered Agent: MCDERMOTT, THOMAS J 74452 OVERSEAS HIGHWAY ISLAMORADA, FL 33036 US The above named entity submits this statement for the purpose of changing its registered office or registered agent, or both, in the State of Florida. SIGNATURE: THOMAS J MCDERMOTT 02/04/2011 Electronic Signature of Registered Agent Date OFFICERS AND DIRECTORS: Title: D/P Name: DYKHUISEN, JERRY � ddress: 1232 FERN AVE - City -St -Tip: BIG PINE, FL 33043 US Title: D/T Name: MCDERMOTT, THOMAS J Address: 166 RUSHTON LANE City -St -Zip: TAVERNIER, FL 33070 US Title: D Name: MARTIN, GARY B Address: 71 COCO PLUM DR City -St -Tip: MARATHON, FL 33050 Title: D Name: ESTES,HOLLY Address: 2128 PALM BEACH ROAD City -St -Zip: BIG PINE KEY, FL 33043 Title: D Name: ROHE,SUSAN Address: 2110 PALM BEACH ROAD City -St -Zip: BIG PINE KEY, FL 33043 Title: D Name: WARNER, RICHARD E Address: 57365 MORTON ST City -St -Tip: MARATHON, FL 33050 I hereby certify that the information indicated on this report or supplemental report is true and accurate and that my electronic signature shall have the same legal effect as if made under oath; that I am an officer or director of the corporation or the receiver or trustee empowered to execute this report as required by Chapter 617, Florida Statutes; and that my name appears above, or ;n an attachment with all other like empowered. —SIGNATURE: THOMAS J MCDERMOTT D/S 02/04/2011 Electronic Signature of Signing Officer or Director Date BYLAWS Responsible Pethood, Inc. INTRODUCTION 1. These bylaws constitute the code of rules adopted by the Responsible Pethood, Inc. for the regulation and management of its affairs. MEMBERSHIP 2. The Corporation shall have no "members". DIRECTORS 3. Definition of Board of Directors: The Board of Directors is that group of persons vested with the management of the business and affairs of this Corporation subject to the law, the Articles of Incorporation, and these bylaws. 4. Qualifications: Directorships shall not be denied to any person on the basis of race, creed, sex, religion, or national origin. 5. Number of Directors: The Board of Directors shall consist of five or more natural persons. The number of directors shall be determined from time to time by Resolution of the Board of Directors. 6. Terms and Election of Directors: The Directors shall serve indefinite terms until they resign or are removed in accordance with the provisions of these bylaws. 7. Procedure at Board Meetings: The rules contained in the Handbook on Parliamentary Procedure ("Robert's Rules of Order") shall govern the meetings of the board of directors. 8. Resignations: Any Director can resign at any time by delivering a written resignation to the President of the board or to the Secretary of the Corporation. Resignations of directors shall become effective immediately or on the date specified therein and vacancies will be deemed to exist as of such effective date. 9. Removal: Any director may be removed at any time (with or without cause) by a vote of 3/5ths of the total number incumbent directors (not counting vacancies) at a meeting of the board of directors properly called in accordance with the terms of these bylaws. Directors may be removed by a vote of the board of directors (at a properly called meeting) when the director in question has missed two consecutive (properly called) meetings of the board of directors. 10. Vacancies: Vacancies can be created by resignations, removals, or an increase in the size of the board of directors. Vacancies on the Board of Directors can only be filled by a majority vote of the remaining Directors, though less than a quorum. 11. Place of Director's Meetings: Meetings of the board of directors, regular or special, will be held at the primary place of business for this Corporation or at any other place within or without the State of Florida as provided or such place or places as the board of directors may designate by resolution duly adopted. 12. Meetings: Meetings of the Board of Directors may be called by: A. the Board of Directors B. the President C. the Secretary upon the written request of a majority of directors 13. Notice of Board Meetings: Notice of all board meetings shall be give to each board member no less than two (2) days nor more than ten (10) days prior to the meeting. 14. Waiver of Notice: Attendance by a Director at any meeting of the Board of Directors will constitute a waiver of notice of such meeting except where such Director attends the meeting for the express purpose of objecting, at the beginning of the meeting, to the transaction of business because the meeting is not lawfully called or convened. 15. Quorum: A majority of the incumbent directors (not counting vacancies) shall constitute a Quorum for the conduct of business. At Board meetings where a quorum is present, a majority vote of the Directors attending shall constitute an act of the Board unless a greater number is required by the Articles of Incorporation or any provision of these bylaws. 16. Self Dealing: No director shall use confidential information gained by reason of being a member of the board of directors for personal gain to the detriment of the corporation. OFFICERS 17. Roster of Officers: The Board of Directors, by Resolution, may, from time to time, appoint such officers as it deems necessary or appropriate to perform designated duties and functions. At a minimum the Corporation shall have a Chairperson and Secretary. 18. Chairperson: The Chairperson shall preside at all board meetings, be responsible for preparing agendas for board meetings, and shall exercise parliamentary control in accordance with Roberts Rules of Order. 19. Secretary: The Secretary will keep minutes of all meetings of the Board of Directors, will be the custodian of the corporate records, will give all notices as are required by law or these bylaws, and generally, will perform all duties incident to the office of Secretary and such other duties as may be required by law, by the Articles of Incorporation, or by these bylaws. 20. Designation of President etc.: The Board of Directors, in its discretion, may, by Resolution, designate other officers such as a "President" or an "Executive Director". Such officers, if so designated, shall have such authority as may be granted from time to time by the board of directors. 22. Waiver of Notice: Whenever any notice is required to be given under the provisions of the law, the Articles of Incorporation, or these bylaws, a waiver of such notice in writing signed by the person or persons entitled to notice, whether before or after the time stated in such waiver, will be deemed equivalent to the giving of such notice. Such waiver must, in the case of a special meeting of members, specify the general nature of the business to be transacted. 23. Action by Consent: Any action required by law or under the Articles of Incorporation or by these bylaws, or any action which otherwise may be taken at a meeting of the board of directors may be taken without a meeting if a consent in writing, setting forth the action so taken, is signed by all of the persons entitled to vote with respect to the subject matter of such consent, or all directors in office, and filed with the secretary of the Corporation. COMMITTEES 24. Appointment of Committees: The Board of Directors may from time to time designate and appoint one or more standing committees as it sees fit. Such committees shall have and exercise such prescribed authority as is designated by the Board of Directors. 25. Executive Committee: The officers of this Corporation as designated in the bylaws (or, subsequently, by Resolution of the Board of Directors) shall constitute the executive committee. The board of directors may (if it so chooses) adopt a Resolution appointing other persons to serve on the Executive Committee. The Chairperson shall act as chairperson of the executive committee. The Executive Committee may assist the Chairperson in preparing agendas for upcoming meetings of the Board of Directors and shall have such other authority as may be given to it from time to time by Resolution of the Board of Directors. OPERATIONS 26. Inspection of Books and Records: All books and records of this Corporation may be inspected by any Director for any purpose at any reasonable time on written demand. 27. Loans to Management: This Corporation will make no loans to any of its Directors or Officers. 28. Execution of Documents: Except as otherwise provided by law, checks, drafts, and orders for the payment of money of this Corporation shall be signed by at least two persons who have previously been designated by a Resolution of the board of directors. Contracts, promissory notes, leases, or other instruments executed in the name of and on behalf of the Corporation shall be signed by one or more person who have been authorized and directed to do so by the board of directors. No contract shall be valid unless it is authorized or ratified by a properly adopted Resolution of the board of directors. AMENDMENTS 29. The Board of Directors may adopt Articles of Amendment (amending the Articles of Incorporation). Articles of Amendment must be adopted in accordance with Florida Law. The bylaws may be amended at anytime by a vote of the majority of directors at a meeting where a quorum is present. PUBLIC STATEMENTS 30. Authority to make Statements. No person, except for the Chairperson or the Executive Director (if one has been appointed by the Board of Directors) shall be authorized to make any public statements, whether written or oral, purporting to represent the official policy, position, or opinion of this Corporation, without first having obtained the approval of the Board of Directors. 31. Limitation on Statements. Any person who is authorized to make any public statement, whether written or oral, purporting to represent the official policy, position, recommendation or opinion of the Corporation, shall first make it clear that he or she is representing the Corporation. Thereafter, throughout the entire presentation, he or she shall confine his/her presentation only to those matters which have been properly approved by the Corporation. He or she shall not at the same time present any statement purporting to represent any other firm, group, or organization or purporting to represent his or her own personal views. INDEMNIFICATION 32. Any person (and the heirs, executors and administrators of such person) made or threatened to be made a party to any action, suit of proceeding by reason of the fact that he or she is or was a Director or Officer of the Corporation shall be indemnified by the Corporation against any and all liability and the reasonable expenses, including attorney's fees and disbursements, incurred by him (or by his heirs, executors or administrators) in connection with the defense or settlement of such action, suit or proceeding, or in connection with any appearance therein, except in relation to matters as to which it shall be adjudged in such action, suit or proceeding that such Director or Officer is liable for negligence or misconduct in the performance of his duties. Such right of indemnification shall not be deemed exclusive of any other rights to which such Director or Office (or such heirs, executors of administrators) may be entitled apart from this Article. CERTIFICATION I he6ng certify that thefie bylaws were adopted by the Board of Directors of this Corporation at their leeheld on 1 , 20�4. Secr tary 11A All animals will be treated and triaged according to the guidelines of the Humane Society of America. Input on animal care and disposition will be sought from local animal advocacy groups and state and federal agencies charged with either oversight or protection of wildlife. 11B We are always willing to open our doors to other agencies. Biography and Resume of Dr. Elton Gissendanner, DVM Birthplace: Tallahassee, Florida — 1927 I. Education 1) Doctor of Veterinary Medicine — 1955, University of Georgia 2) Auburn University, Alabama 3) Abraham Baldwin Agricultural College, Tifton Georgia 4) Harvard University Kennedy School of Government 5) US Airforce meteorology school — 5 years of service with the USAF and National Weather Service prior to entering veterinary medicine. II. Personal: married to Frances Ruark Gissendanner, father of 5 children, grandfather to 9 children and great-grandfather to 6. III. Professional 1) Owned, operated and managed several veterinary hospitals; six (6) in Dade County and one (1) on Big Pine Key in Monroe County. 2) In cooperation with non-profit humane organizations, established and operated low cost spay and neuter clinics; ???? Big Pine ????, seven in Monroe County, three in Palm Beach County, two in Lee County, and one each in Broward, Collier, Hendry, Hillsborough and Highland counties. 3) Following Hurricane Andrew, I served as a pro-bono director of the Humane Society of Greater Miami for one year (1994). 4) Created Humane Animal Care Coalition in cooperation with Tom and Marsha Garretson and won the first bid for privatization of animal serviee� for the Upper Keys in Monroe County. It is still operating under contract with Monroe County. IV. Public Service 1) Mayor — City of North Miami: 1963-65 and 1969-70 2) Chairman — State of Florida Interamerican Center Authority (Interama) 1970-75 3) Director of Legislation and Cabinet Affairs for Governor Robert Graham 1978-79 4) Director of Department of Natural Resources (DNR) for State of Florida 1979-1987 5) As Director of DNR, in conjunction with the Monroe County legislative delegation, Monroe County Commission 6) Working with Gov. Robert Graham and the six other Cabinet Officers and with legislative support, we had many accomplishments that benefited Monroe County such as: A) Save Our Coast (SOC) $200,000,000.00 bond issue. "; � ' C- \ f D, ) ;� 1 B) Save The Manatee Committee (with Jimmy Buffett and the Audubon Society). C) Conservation and Recreational Lands (CARL) fund. D) Save our Rivers fund (SOC). E) Save the Everglades Fund (SOE). F) Several salt water fishing issues: 1) Research (including conch and shrimp. 2) Regulations to prevent overfishing and destruction of habitat including coral, mangroves, etc. 3) creation of sanctuaries for marine life. 4) air and water pollution prevention. 5) Removal of derelict vessels and oil spill prevention. 6) Revenue for Monroe County > Thomas J. McDermott, GRI Address: 166 Rushton lane, Tavernier Fl- 33070 Cell:305-394-3475 • Email: tominkeoargo@gmail.com PROFILE Extensive background in sales, sales management, administration, acquisitions and real estate investments. Owner / Broker of Bayview Properties of the Keys, Inc., Islamorada, Florida. EDUCATION Bachelors Degree in Psychology Parsons College — Fairfield, Iowa CERTIFICATIONS • Graduate, Realtor Institute 2009 BOARDS & COMMUNITY INVOLVEMENT • Executives Association of Greater Miami, Past President • Boys & Girls Clubs of Miami, Former Director • Greater Miami Chamber of Commerce, Former Trustee • Miami Bayside Kiwanis Club, Past President Gary Martin, M.S. Address: 2000 Coco Plum Drive #1204 Cell: (239) 403-7311 • Email: gaFy.marfinFL@gmaii.com PROFILE Extensive background in teaching, administration, enrollment management, student retention, EDUCATION M.S. Industrial Engineering School of Engineering Western Michigan University, Kalamazoo, Michigan B.S. Automotive/Marketing School of Engineering Western Michigan University, Kalamazoo, Michigan Various Masters Level courses taken in Educational Leadership -- Florida International University Graduate Level courses taken in Vocational Education and ADA requirements University of West Florida 'Technical Training through Computers' University of South Florida Russian Language Courses Edison College Foreign Language Studies CERTIFICATIONS • ASE Master Level Automotive All & Current • ASE Master Level Truck All & Current • HVAC Cooling, Johnson Controls • USCG Captains License • Welding, Lincoln School of Welding, Cleveland, OH • Automotive Certifications from Ford, General Motors, Allen, Bear, Hunter, and Perfect Circle • Ford certified in all area of Automotive • PADI and YMCA Certified Diver • Environmental Certification in Clean Marinas, State of Florida • State of Florida Teaching Certificate for Automotive at the highest level Vice Provost Faculty (Marine Technologies) Florida Keys Community College 2004-2010 Started as a Marine Engineering Instructor, promoted to Department Chair then as Vice Provost As Vice Provost was in charge of two campuses overseeing the budget instructors, staff, scheduling and all operations of the centers The centers when 1 started were both operating in the red and had surplus student capacity. As Vice Provost both centers were taken into the black and enrollment increased at one by 200+% and the other by 300+% Instructor Monroe County Schools, Key West, FL 2002-2004 Instructor Marine Technology and Math. Plant Engineer/Manager Community School, Naples, FL 1997 - 2002 Managed the operation and maintenance of a 22 plus building campus Faculty (Marine and Automotive Technology) Collier Schools, Naples, FL 1994-1997 Served as a Marine and Automotive Technology Instructor. Manager, Field Engineer Ford Motor Company, Dearborn, MI 1985 -1994 Managed operations for Parts, Service and Marketing in the Gulf Cooperative Countries of the Middle East also managed the total operations of the Ford corporate head quarters in Dubai UAE and Jeddah, Saudi Arabia. The GCC operation had a net revenue of approximately 100 million USD per year Fleet Manager Collier County Government, Naples, FL 1982 - 1985 Oversaw the operation, maintenance, budget of a fleet of vehicles and equipment for a fleet of over 450 pieces of rolling stock. J STUDENT GROUP ADVISING • At Florida Keys Community College in addition to other duties served as a student academic advisor. • Advisor for the "Prop -Masters" club. • Academic Advisor for "Skills USA" formally "VICA" at FKCC, Collier Schools and Monroe. BOARDS & COMMUNITY INVOLVEMENT Florida Department of Education member of the Numbers committee. • Citizens Complaint Advocacy Board for Hispanic affairs, Naples, Florida, Past President 1999-2002 TRAVEL ABROAD Lived in the Middle East to include travel to Oman, U.A. E., Egypt, Yemen, Israel, Jordan, Saudi Arabia, Bahrain, Qatar, Kuwait, Iraq, Syria, Turkey, and North Africa. Also lived and worked in Russia, Thailand and traveled on assignment in Singapore, Malaysia, Laos, and smaller assignments through out Europe. References for Gary Martin: Dr. Jill Landesberg-Boyle Past President of Florida Keys Community College 37 Waters Edge Tiverton, RI 02878 (305) 395-9640 Cliff Colman Past Provost at Florida Keys Community College 3 Brookcrest Way Ormond Beach, FL 32174 (386) 492-5010 Dr. John Kehoe CFO and Vice President at Florida Keys Community College 86 Seaside North Court Key West, FL 33040 (814) 883-2518 Dr. Charles Shaffer Past Provost Florida Keys Community College 81955 Old Overseas Highway Islamorada, FL 33036 (305) 304-5674 Professor Roland Fisch Department of Anthropology Florida Keys Community College 969 East 75t' street Marathon, Florida 33050 (305) 743-4709 A.V. (Tony) Sakulaskus Past Supervisor Ford Motor Company (772) 336-4510 Gerald A. Dykhuisen 1232 Fern Avenue Big Pine Key. FL 33043 (305) 515-2759 jdykhuisen. caol.com PERSPECTIVE Possesses of a wide range of professional managerial experience with a demonstrated record of success in both the private and public sectors. Familiar with the operation and administration of 501 (c) (3), (c) (4). and (c) (6) nonprofit organizations. Long history of service and experience in dealing with animal related issues. Conversant with wildlife issues and agencies in the Keys. Currently retired, so able to make the necessary investment of time. EDUCATION B.A. Northern Illinois University 1968 Major - Psychology Minor - Anthropology M.S. Northern Illinois University 1975 Community Mental Health EMPLOYMENT HISTORY 2002-2009, Guidance Counselor, Monroe County School Board, Marathon, FL 2000-2002, General Manager. LRMP Corporation, Pomona Park, FL 1997-2000, Executive Director, Associated Builders and Contractors, Jacksonville, FL 1993-1997, Probation Director, Salvation Army Corrections, Key West/Marathon. FL 1991-1993, President, Innovative Rehabilitation Services, Winter Park, FL 1979-1991. Associate Executive Director. Florida Roofing, Sheet Metal & Air Conditioning Contractors Association, Winter Park, FL 1968-1979, Youth Counselor -Executive II, Illinois Department of Corrections — Juvenile Division, St. Charles, IL PROFESSIONAL EDUCATION Certified Association Executive (CAE) from the American Society of Association Executives Florida Certified Educator • Completed 6-year U.S. Chamber Inslitt7te FoT Ol'hQlll=Clhoi9.,IiICl71LlgC'77ieiii • Numerous professional workshops and seminars. e.g. ASAE Management Conferences: Dynamic Graphic publication design seminars, Institute For Meeting & Conference Management seminars. etc. PERSONAL • Vice President, Forgotten Felines of the Florida Keys • Former Vice Chair, Florida Keys Friends and Volunteers of the Refuge (FAVOR) • President, Key Deer Protection Alliance (KDPA) • Stand Up For Animals Animal Hero Award 2004 • Corresponding Secretary. Big Pine Key Civic Association • Sports Car Club of America (SCCA) National Competition License • Licensed Private Pilot • PADI certified Advanced Scuba Diver SUSAN LYNNE ROHE P.O. BOX 420259 SUMMERLAND KEY, FLORIDA 33042 (305) 745-2254 Email: slrlaw@bellsouth.net I. EDUCATION Course work at Florida Keys Community College in Paralegal Program (2002-2003). Course work in M.P.A. Program, Department of Public Administration September, 1986 - December, 1987. M.S.W., Social Work, Awarded April, 1983, G.P.A. - 3.84, Florida State University, Tallahassee, Florida. B.A., Major, Social Work; Minors, Psychology and Sociology Awarded June, 1981, Ohio Wesleyan University, Delaware, Ohio. State of Florida Title Agent License — 2003 to present- #E073429 Florida Registered Paralegal — 2008 to present -FRP #242881 II. EXPERIENCE Legal Assistant (Self-employed) Law Office of Lee Robert Rohe, P.A. 25000 Overseas Highway, Suite 2 Summerland Key, F133042 August 1999 - Present Interview clients and witnesses. Draft legal documents, motions and pleadings under the supervision of the attorney. Conduct legal research and draft routine correspondence. Assist in compiling notebooks and exhibits for trial and appellate briefs. Schedule appointments. Conduct records review. Coordinate office operations and file documents. Medical/Health Care Program Analyst AHCA - Office of Medicaid Cost Reimbursement P.O. Box 12400 Tallahassee, Florida 32317-2400 August 1993 - June 1998 (relocated to Florida Keys in July 1998) Responsible for planning, coordinating and evaluating the development and implementation of Medicaid Cost Reimbursement plans and methodologies. These activities include assisting in the designing and conducting of special studies, projects and analyses. Develop and recommend solutions to a variety of complex cost reimbursement issues. Prepare legislative reports and correspondence for the Director of Medicaid and Chief of Program Analysis relating to fiscal policy. Prepare and coordinate the implementation of rules and state plan amendments for the Cost Reimbursement Section. Represent the Medicaid Cost Reimbursement Section in meetings and workshops. Maintain up-to-date knowledge concerning the Florida Medicaid Program, including pertinent statutes, Florida administrative rules, and federal compliance standards. Provide technical assistance to the agency, other state offices, and provider associations. Senior Human Services Program Specialist HRS - Office of Medicaid Cost Reimbursement 1317 Winewood Boulevard Building 6, Room 235 Tallahassee, Florida 32301 August 1990 - August 1993 Responsible for planning, coordinating and evaluating the development and implementation of Medicaid cost reimbursement plans and methodologies. These activities include assisting the Medical/ Health Care Program Analyst and Medicaid Cost Reimbursement Planning Administrator in the design and implementation of special studies, and pilot projects. Prepare and coordinate the implementation of rules and state plan amendments for the Cost Reimbursement Section. Provide technical assistance to the agency, other state offices, and provider associations. Human Services Program Specialist HRS - Office of Medicaid Cost Reimbursement 1317 Winewood Boulevard Building 6, Room 235 Tallahassee, Florida 32301 November 1989 - August 1990 Prepare correspondence for the Director of Medicaid and Chief of Program Analysis relating to fiscal policy. Promulgate rules for the Florida Medicaid Program. Maintain up-to-date knowledge concerning the Florida Medicaid Program, including pertinent statues, Florida administrative rules and federal compliance standards. 2 Medical Disability Specialist HRS Office of Disability Determinations '1 227 North Bronough St., Room 7146 Tallahassee, Florida 32301 July 1987 - November 1989 Develop and examine medical evidence for periodic review disability cases and reconsideration appeal claims. Prepare technical and legal rationales for disability denials. Contact attending physicians for determination of relevant medical issues. Prepare medical summaries for in-house medical consultants. Application of extensive federal and agency rules to specific case analysis. Review of initial appeals to determine legal sufficiency of medical disability claims. Participate in review of pertinent medical issues with agency staff and physicians. Medical Disability Examiner HRS Office of Disability Determinations 227 North Bronough Street, Room 5056 Tallahassee, Florida 32301 February 1986 - July 1987 Develop and examine medical and vocational evidence for initial Social Security disability claims. Determine claimant's medical eligibility according to federal regulations. Prepare technical and legal rationales for disability denials. Initiate contact with claimants, physicians, nurses, the social security administration, and other agencies to gather evidence as necessary. Coordinate a caseload of pending claims. Prepare and update federal regulation manuals. Determine testing needed and authorize payment for consultative examinations. III. VOLUNTEER WORK Member — Florida Keys Chapter of the Daughters of the American Revolution Board Member of Sugarloaf School Advisory Council — 2003 to present Member of Leon County Humane Society — 1992-1995 Volunteer Foster Parent for Leon County Pet Adoption Program — 1992-1993 IV. REFERENCES: Available upon request. 3 2128 Palm Beach Rd. 305-872-2721 — 305-879-6824 — Big Pine Key, FL 33043 wenchl211,yaol.com Holly Estes Objective To assist in developing sound animal control practices in the Lower Keys. Experience 2000-Present News -Barometer Big Pine Key, Florida Business Manager, Sales Representative, Circulation Supervisor • With husband, owned and published News -Barometer, weekly newspaper • Client sales, tracking — Classified sales, tracking - Billing • With husband own and publish Real Estate Guide since 2009 1999-2000 Key West Convalescent Center Key West, Florida Certified Nursing Assistant • Provided one-on-one personal care for elderly population • Transported clients to medical, therapy appointments 1991-1998 Berwick Schools Berwick, Maine' Head Start Transportation Driver • Expanded sales team from 50 to 100 representatives. • Tripled division revenues for each sales associate. • Expanded sales to include mass -market accounts. Education 2004-2005 Florida Keys Community College Key West, Florida • Associates Degree in Social Sciences • State certification in addiction and counseling • Graduated cum [aude. Interests Habitat for Humanity Family Support Mentor, Director Lower Keys Chamber of Commerce, Volunteer Lower Keys Rotary Club, Sponsor Old Wooden Bridge Kid's Fishing Tournament — Animal Rescue