05/21/2014 AgreementAMY NEAVILIN, CPA
CLERK OF CIRCUIT COURT & COMPTROLLER
MONROE COUNTY, FLORIDA
DATE: June 24, 2014
TO: Bob Ward, Director
Information Technology
ATTN. Maria Guerra
Sr. Administrative Assis
FROM. • Vitia Fernandez, D. C4
At the May 21, 2014, Board of County Commissioner's meeting the Board granted approval and
authorized execution of Item C23 County Administrator or his designee to execute the Statement of
Work and Event Service Order Forms associated with the County's agreement with AT &T for AT &T
Connect Event Services to provide operator hosting services for conference calls conducted by
Emergency Management during an activiation of our Emergency Operations Center (EOC) and other
events at an annual cost of $129.00 per year plus billed for services based on the attached pricing
schedule for services.
Enclosed is a duplicate original of the above mentioned for your handling. Should you have any
questions, please feel free to contact our office.
cc: County Attorney
Financy
File
500 Whitehead Street Suite 101, PO Box 1980, Key West, FL 33040 Phone: 305 - 295 -3130 Fax: 305- 295 -3663
3117 Overseas Highway, Marathon, FL 33050 Phone: 305 - 289 -6027 Fax: 305 -289 -6025
88820 Overseas Highway, Plantation Key, FL 33070 Phone: 852 -7145 Fax: 305 - 852 -7146
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Exhibit A to tt
Connect Pricing
AT &T Connect
Monroe County, FL
AT &T Connect Event Services
Statement of Work
<<Date>>
Monroe County, FL
Name: Bob Ward
Title: Director
Telephone: 305 - 295 -5101
Fax: 305 - 295 -5105
Email: ward - bob @monroecounty -fl.gov
Name: Bob Ward
Title: Director
Telephone: 305 - 295 -5101 Fax: 305 - 295 -5105
Email: ward - bob @monroecounty-fl.gov
Address: 102050 Overseas Hwy, Suite 222, Key
Largo, FL 33037
AT &T
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This Statement of Work and the Orders /Change Orders issued pursuant to it shall constitute the entire agreement between
the parties with respect to the subject matter of this Agreement and shall not be modified or rescinded, except by a writing
signed by Customer and AT &T. All references to Services, material, equipment, products, software or information furnished
under, in performance of, pursuant to, or in contemplation of, this Agreement shall also apply to any Orders /Change Orders
issued pursuant to this Agreement.
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Contracts Special 1.
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MONROE COUNTY ATTORNEY
APPROVED AS TO FORM: AT &T Connect Event Services 1
n�At nm1 r7�(ateO fFL- Monro eCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
str�c .sut,�ra
CHRISTINE M. LIMBERT- BARROWS
ASSISTANT COUNTY ATTORNEY
Data
AT&T Connect
Table of Contents
AT &T Connect Event Services2
StateOfFL- MonroeCounty- ATTCES SOW -ATTC 1E- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
3
TERMINOLOGY ....................................................................
...............................
AT&T CONNECT EVENT SERVICES ...................................
............................... 4
STATEMENTOF WORK .......................................................
............................... 4
1 . Introduction ......................................................................................
..............................
2 . Scope of Work .................................................................................
..............................
3. AT&T Responsibilities and Deliverables .......................................
..............................
4. Customer Roles and Responsibilities ........................................... ..............................
5 . Order Governance ...........................................................................
..............................
6 . Event Services Fees ........................................................................
..............................
7 . Engagement Assumptions .............................................................
..............................
8. Termination and Cancellation ........................................................
..............................
EVENT SERVICE DESCRIPTIONS AND FEES ...................
............................... 7
Implementation .........................................................................................
..............................
EventHosting
....... ..............................7
Teleconference Rates by Country ...........................................................
..............................
EmailMarketing ........................................................................................
..............................
Professional /Event Services ....................................................................
..............................
Post - Production /Archiving .....................................................................
.............................
Other .........................................................................................................
.............................
EVENT SERVICE ORDER FORM - EXAMPLE .................... .............................12
AT &T Connect Event Services2
StateOfFL- MonroeCounty- ATTCES SOW -ATTC 1E- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
AT &T Connect
About the AT &T Connect Event Services Statement of Work
This AT &T Connect Event Services Statement of Work establishes a contractual
vehicle by which an AT &T Connect Customer may utilize AT &T Connect Event
Services. This Agreement does not include require or commit the AT &T Con
Customer to order, purchase or procure Event Services with the execution of this
agreement. Upon execution of this Statement of Work, AT &T Customers may
consult with AT &T Connect Event Services staff on an event -by event basis. At the
request of the Customer, an AT &T Connect Event Services Order will be created to
initiate services according to the Event Services Descriptions and Fees as provided
in this Agreement.
Terminology
SOW: Statement of Work — this document presents the AT &T Connect Event Services available
and identifies their prices and ordering process.
AT&T Connect: Web Conferencing Service for advanced web and telephony conferencing.
Customer: An AT &T Connect Customer seeking access to AT &T Connect Event Services.
Intellor Event Management System (EMS): A hosted application service for advanced
scheduling and automation of AT &T Connect events.
Hosting Services: Technology -based services whereby Customer content is hosted for access
via the internet.
Event Services: Consulting services focused on one or more aspects of managing a successful
event.
Event Services Order: A form used to identify the services to be delivered.
Event Services Change Order: A form used to identify changes to an existing Event Services
Order.
AT &T Connect Event Services3
StateOfFL- MonroeCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
AT &T Connect
AT &T Connect Event Services
Statement of Work
This Statement of Work ( "SOW') is Exhibit A to the AT &T Connect Pricing Schedule
( "Agreement ") between AT &T and CUSTOMER ( "Customer"). The services provided to
Customer under the included Statement of Work will be provided by AT &T or one of its
Affiliates.
?. Introduction
This SOW does not include, require, or commit Customer to order, purchase or procure AT &T
Connect Event Services with the execution of this Agreement. Upon execution of this Statement of
Work, AT &T Customers may consult with AT &T Connect Event Services staff on an event -by event
basis. At the request of the Customer, an AT &T Connect Event Services Order will be created to
initiate services according to the Event Services Descriptions and Fees as provided in this
Agreement.
AT &T reserves the right to withdraw this SOW if not signed by Customer and AT &T within sixty
days of the date on the cover page.
2. Scope of Work
Services. AT &T will provide event services as requested by Customer in an approved Order or
Change Order.
Project Timeline Dates. All project timelines and dates are determined by the services requested
by the Customer in an approved Order or Change Order for AT &T Connect Event Services.
3. AT &T Responsibilities and Deliverables.
AT &T will be responsible for the following activities.
(i) Assign a designated point of contact to interface directly with the Customer project
manager and serve as the primary interface to Customer organization.
(ii) Conduct requirements gathering and develop an AT &T Connect Event Services Orders/
Change Orders for customer review and acceptance.
(iii) Coordinate project schedules with Customer.
(iv) Coordinate Event Services staff as required to meet Customer Orders timeline.
Deliverables. In support of the Event Services provided to Customer, AT &T will provide
deliverables as specified in an customer approved Order or Change Order. Orders and Change
Orders may include:
(i) AT &T Connect large event hosting as described in Services Descriptions and Fees table.
(ii) AT &T Connect Event Services as described in the Services Descriptions and Fees table
4. Customer Roles and Responsibilities.
Customer is responsible for the following:
(i) Assign a project manager as a Single Point of Contact ( "SPOC ") per Order or per Event
where Orders are in support of a series of events.
(ii) Coordinate appropriate personnel in support of requirements gathering as reasonably
requested by AT &T.
(iii) Participate in meetings and arrange for other relevant business unit personnel be
reasonably available for event planning, training, and preparation sessions.
(iv) Review and provide relevant comments as part of content review cycles, training
sessions, dry-runs, or any activity as required for AT &T in completing AT &T deliverables
in a timely manner.
(v) Keep AT &T informed of any information or changes which may affect AT &T's performance
of services or require a Change Order.
(vi) Provide AT &T with reasonable access to Customer subject matter experts (SMEs) in
support of proper planning and execution of Services in support of any Order.
AT &T Connect Event Services4
StateOfFL- MonroeCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
AT &T Connect
(vii) Assume responsibility for, and provide the network infrastructure that may be required to
successful conduct events as defined by an Order /Change Order.
5. Order Governance
Initial Order Process. AT &T will gather requirements from Customer and create the Initial Order which
will reflect the AT &T Connect Event Services to be delivered. Orders must be reviewed and signed by
Customer as an indication of acceptance before AT &T will commence delivery of the Event Services.
Change Order Process. As changes to the original project are identified, AT &T will create a Change
Order that reflects the additions or deletions needed to accommodate the changes in project scope.
Upon Customer review and acceptance of the Change Order, AT &T will commence delivery of the
change in scope of the Event Services.
Change Orders may be used to:
(i) ADD additional Event Services to an existing Order
(ii) DELETE Event Sevices from an existing Order.
All Change Orders are subject to cancellation fees as defined in Termination and Cancellation
paragraph.
Order /Change Order Acceptance. Orders and Change Orders must be signed by the Customer prior
to commencement of Event Services. AT &T shall have five business days from the receipt of the
Order /Change Order to provide Customer with a written acceptance or rejection with supporting
explanation.
Licenses.
(i) Orders for Event Services that include the use and access to technology as part of the
delivery of the Event Services is provided on a per -use basis and does not convey
licensing of the technology to Customer.
(ii) Orders for Event Services that include licensing or a subscription to Third Party Software,
if any, may have additional terms and /or other requirements or restrictions imposed by the
manufacturer, supplier or publisher. Customer is solely responsible for ensuring its
adherence to any and all such terms and is deemed to accept them upon commencement
of the Event Services. Failure of Customer to accept Third Party Software License terms
and conditions will result in cancellation of the Order or Change Order per the Termination
and Cancellation clauses below.
6. Event Services Fees.
Orders and Change Orders include Event Services product number, product description and the
associated fee as listed in the Event Services Description and Fees table.
Fees
(i) Fees associated with an Initial Order are based on the fees as defined in the Event
Services Description and Fees table. Fees that are based on consumption or per minute
usage may be included in an Order as an estimate based on Customer expectations.
Customer will be billed actual costs for any consumption or per minute based Event
Services.
(ii) Fees associated with a Change Order, if any, are based on the fees as defined in the
Event Services Description and Fees table. Fees that are based on consumption or per
minute usage may be included in an Change Order as an estimate based on Customer
expectations. Customer will be billed actual costs for any consumption or per minute
based Event Services.
(iii) The Fees are exclusive of any applicable taxes, which Customer is responsible for
payment.
(iv) Customer shall be responsible for any Fees as a result of delays from Customer's failure
to meet the Customer responsibilities as defined in the Customer Roles and
Responsibilities paragraph.
(v) Customer will be charged for actual travel and lodging expenses incurred. All travel and
lodging costs will be calculated and included in Event Services invoicing.
AT&T Connect Event Services6
StateOfFL- MonroeCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
AT&T Connect
(vi) Customer will be charged for all miscellaneous costs such as shipping or electronic media
required to fulfill Event Services. All miscellaneous costs will be calculated and included
in Event Services invoicing.
Additional Event Services
(i) In addition to the Event Services specified in the Event Services Description and Fees
table, additional Event Services may be made available on an individual case basis.
Customer shall place an Order or Change Order for such additional Event Services, which
shall be considered Customer's agreement to fees, terms and conditions quoted for such
service, where such Order or Change Order is accepted by AT &T.
7. Engagement Assumptions
The Event Services, fees and delivery schedule for the Event Services as identified in any Order or
Change Order are based upon the assumptions, representation, or information supplied by Customer
(collectively "Assumptions ") and Customer's completion of the responsibilities set out below.
(i) The scope will not expand beyond the parameters specified in the Order without the
issuance and mutual acceptance of a Change Order,
(ii) Event Services planning and communications will be conducted during regular business
hours 8am — 6pm US ET.
(iii) Event management, monitoring and all Event Services related to the event delivery will be
conducted according to the dates and times of the actual event(s) as determined by the
Customer.
(iv) Event support is provided via telephone, web or email 24 hours a day, seven days a week.
(v) All deliverables will be conducted remotely using AT &T Connect software (or other remote
access tools), email and or /phone unless Customer has requested on -site availability by
an AT &T staff member which will incur additional standard Travel & Lodging expenses.
(vi) Timely access by AT &T to relevant and accurate information, knowledge and existing
initiative data,
(vii) Timely availability and identification of Customer's personnel to AT &T,
(viii) Timely decisions and approvals by Customer management.
8. Termination and Cancellation.
SOW shall remain in effect until terminated by either party on not less than thirty (30) days' prior written
notice to the other party.
(i) Termination or expiration of AT &T Connect Pricing Schedule will automatically cause
cancelation of this associated SOW and terminate all Orders /Change Orders.
(ii) Customer will pay AT &T for all fees per the Cancellation Policy as set forth in the
Cancellation Policy below.
Cancellation Policy: Customer may terminate this Agreement and any active or outstanding
Orders /Change Orders for convenience with ten (10) business day's prior written notice to AT &T.
(i) Customer will pay AT &T for all fees and expenses incurred as of the date of termination,
including any expenses associated with such cancellation including, but not limited to,
services delivered in part or in whole, miscellaneous, and travel expenses.
(ii) Customer will forfeit any remaining balance for pre -paid services.
(iii) Cancellation of an Order /Change Order will terminate all Event Services included in the
Order /change Order.
(iv) All requests for Event related content, such as event reports including event data must be
requested via an Order for Event Services to collect, produce, and deliver Event related
content to Customer. Orders must be submitted with Customer termination notice.
AT &T Connect Event Servicess
StateOfFL- MonroeCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
Event Service Descriptions and Fee:
Implementation
!ntatx -010 AT &T Connect Large Event
$ 129/Annual
Host Account Provisioning
Single event occurence with Registration of 0 to 100
intehx -100 Provisioning Intellor EMS
$ 644 / One Time
Standard (Core) Template
intehx -125 Provisioning Intellor EMS
$1,544 / One Time
Customized (Core)
Intellor EMS Per Event
Template
Single event occurrence with Registrations of 101 to 500
intehx -150 Provisioning Intellor EMS
$3,218 / One Time
Custom Branded Template
intehx -175 Intellor EMS Template $ 309 / Hour
Changes
intmmx -010 Intellor Multimedia $ 309/ One Time
Account Provisioning
intemx -010 Intellor Email Marketing $ 129/ One Time
Account Provisioning
Event Hosting
Fee covers the provisioning and annual administration of an AT &T An AT &T Connect Large Event host account is provisioned for your
Conned Large Events Host Account. use.
Built from Intellor Core standard library elements with custom Conduct an event using the power and flexibility of the Intellor
registration form Event Management System. You event will utilize a customized
Intellor EMS Core template. Need something special? Intellor
Customized version of intehx -100, Limited to customization of 20 offers two levels of cusomtization of templates creating the
elements. Customization limited to changes to Intellor EMS Core opportunity to have an event meet your detailed specifications.
Library Element such as changes to existing text and or additional
language. Structural changes not included
Advanced branding, limited to cusomization /creation of 35
elements. Changes to text, image, and structural changes
Hourly rate for changing/updating Intellor EMS template or
customizations to an existing template or p ublished event.
Provision account for the acceptance and delivery of multimedia
files.
Provisioning of a Client - specific Intellor Email Marketing Account
Accoun Inactive to more than 6 months subject t o can cellation
Change happens. Need to make a change to your event template?
No problems we can make adjustments as ne eded.
Create an email marketing account and get started with the
promotion of your next event!
intehh -200
Intellor EMS Per Event
$ 322 / Event
Single event occurence with Registration of 0 to 100
Intellor EMS is provided on an event by event basis making it
simple to schedule and use as needed. Event fees are charged
Usage - Small Event
based on the size of the event as determined by the number of
intehh -210
Intellor EMS Per Event
$ 644 / Event
Single event occurrence with Registrations of 101 to 500
registrations.
Usage - Medium Event
intehh -220
Intellor EMS Per Event
$1,287 / Event
Single event occurrence with Registrations greater than 500
Usage - Large Event
intath -100
AT &T Conned Large Event
$ 0.070/Minute
ATTC Large Events hosting — web access
mina Conned Large Event hosting n provided for events on a per -
minute rate. All modes of AT &T Connect are supported.
per Web Minute Usage
intath -150
AT &T Conned Large Event
See Rate Listing
ATTC Large Events hosting — phone access
AT &T Connect teleconferencing is enabled and available at per
minute rates for dial in access from worldwide locations.
per Phone Usage
below
AT &T Connect Event Services 7
StateOfFL- MonroeCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
Teleconference Rates by Country
Email Marketing
Intemh -100
Intellor Email Marketing 1000 Send Credits
$ 30 / Fixed Fee
capacity to send 1000 emalls
intemh -150
Intellor Email Marketing 5000 Send Credits
$ 117 / Fixed Fee
capacity to send 5000 emails
Intemh -200
Intellor Email Marketing 10000 Send Credits
$ 205 / Fixed Fee
capacity to send 10000 emails
intemh -210
Intellor Email Marketing 25000 Send Credits
$ 439 / Fixed Fee
capacity to send 25000 emails
intemh -220
Intellor Email Marketing 50000 Send Credits
$ 702 / Fixed Fee
capacity to send 50000 emails
Intemh -220
Intellor Email Marketing 100000 Send Credi
$1,053 / Fixed Fee
capacity to send 1 emails
AT&T Connect
Need to promote an event? Our Email marketing
service will provide a hosted email marketing
account to reach your audience. Simple set up and
easy to use the email marketing system can email
to just a few or tens of thousands)
AT&T Connect Event Services8
StateOfFL- MonroeCounty- ATTCES SOW -ATTC IE- V1 3B -RVP- 02202012- 8- 28- 13.docx - 8/28/2013 4:31 PM
Teleconference access and rates subject to change
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