1st Renewal 10/17/2014cLo k
AMY REAVILIN, CPA
CLERK OF CIRCUIT COURT &COMPTROLLER
ti MONROE COUNTY, FLORIDA
�; ftnram
DATE: October 3, 2014
TO: Chief Callahan
ATTN: Darice Horachek
FROM: Lindsey Ballard, D. CV -
At the October 17, 2014 Board of County Commissioner's meeting the Board granted the approval and
execution of Item C2 Renew for an additional one-year term agreement with Motorola Solutions, Inc.,
commencing on October 1, 2015 running through September 30, 2015 with annual renewals thereafter,
for the service, maintenance, and support of existing mobile communications equipment, and any
additional mobile communications equipment purchased from Motorola, and approval the Fire Chief to
sign all documents as needed to complete the transaction.
Attached is a duplicate original of the above -mentioned for your handling. Should you have any
questions, please feel free to contact our office.
CC: County Attorney (electronic copy)
Finance (electronic copy)
File
500 Whitehead Street Suite 101, PO Box 1980, Key West FL 33040 Phone: 305-295-3130 Fax: 305-295-3663
3117Overseas Highway, Marathon, FL 33050 Phone: 305-289-6027 Fax: 305-289-6025
88820 Overseas Highway, Plantation Key, FL 33070 Phone: 852-7145 Fax: 305-852-7146
; . ' - AMY HEAVILIN CPA
4...,_: __. CLERK OF CIRCUIT COURT & COMPTROLLER
„aK....„......_
� MONROE COUNTY,FLORIDA
DATE: October 30, 2014
TO: Chief Callahan
ATTN: Darice Horachek
FROM: Lindsey Ballard, D.C.
At the October 17, 2014 Board of County Commissioner's meeting the Board granted the approval and
execution of Item F2 Renew for an additional one-year term agreement with Motorola Solutions, Inc.,
commencing on October 1, 2015 running through September 30, 2015 with annual renewals thereafter,
for the service, maintenance, and support of existing mobile communications equipment, and any
additional mobile communications equipment purchased from Motorola, and approval the Fire Chief to
sign all documents as needed to complete the transaction.
Attached is a duplicate original of the above-mentioned for your handling. Should you have any
questions,please feel free to contact our office.
CC: County Attorney (electronic copy)
Finance (electronic copy)
File
Suite 101,PO Box
114 SCANNED _>L500 Whitehead 5[rey11720 Oveseas Highway Marathon,FL 3300Phone:
Ph 05'289--6002745 Fax:305-852-7146289-62
1 O''0
fw MOTOROLA SOLUTIONS
Attn: National Service Support/41h fl
1301 East Algonquin Road
(800) 247-2346
Company Name
Attn:
Billing Address:
City, State, Zip:
Customer Contact:
Phone:
Date: 09/03/2014
Monroe County Board Of County
Commissioners
490 63rd St Ste 140
Marathon,FL,33050
SERVICES AGREEMENT
Contract Number: S00001022174
Contract Modifier: RN21-AUG-14 15:37:14
Required P.O.: No
Customer # :
1000961187
Bill to Tag # :
0001
Contract Start Date:
10/01 /2014
Contract End Date:
09/30/2015
Anniversary Day:
Sep 30th
Payment Cycle:
MONTHLY
PO#:
CITY
MODEL/OPTION
SERVICES DESCRIPTION
MONTHLY
EXTENDED
EXT
AMT
'*'** Recurring Services
SVC01SVC0097A
SFS COMPREHENSIVE SERVICE AGREEMENT
41
SVC415AE
ENH: XTS1500
$285.77
$3,429.24
115
SVC417AE
ENH: XTS2500
$801.55
$9,618.60
4
SVC420AE
ENH: XTS5000
$27.88
$334.56
SVC01SVC1220C
SFS LITE SERVICE AGREEMENT
1
SVC495AB
XTL5000 - MOBILE
$3.41
$40.92
33
SVC688AD
ENH: XTL2500
$112.53
$1,350.36
SPECIAL INSTRUCTIONS - ATTACH
Subtotal - Recurring Services
$1,231.14
$14,773.68
STATEMENT OF WORK FOR PERFORMANCE DESCRIPTIONS
-
Subtotal-- One -Time Event
Services
$ .00
$ .00
Total
$1,231.14
$14,773.68
-
SERVICTaxes
ENSIVEENTTOPROVIDE
COMPREHENSIVE
COMPREHENSIVE COVERAGE ON 41
Grand Total
$1,231.14
$14,773.68
THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.
XTS1500, 115 XTS2500 AND 4 XTS5000
RADIOS AND RADIO REPAIR FOR 1 XTL5000
AND 33 XTL2500 RADIOS. SEE ATTACHED
SERIAL NUMBER LIST FOR RADIOS COVERED.
Subcontractor(s)
City
State
MOTOROLA RADIO SUPPORT CENTER
ELGIN
IL
1 receiveu ataiements or worn tnat aescrine the services provided on this Agreement. Motorola's Service Terms
and Conditions, a copy of which is attached to this Service Agreement, is incorporated herein by this reference.
AUTrFjdZUSTOMER STONAT-URE�o ,�F TITLE DATE
CUSTOMER (PRINT NAME)
MONROE OUN"Fy ATTnRojlg=y
MOTOROLA REPRESENTATIVE(SIGNATURE) TITLE AP f O\ EA.�3 T F M
n-el.
NTHIA L. ALL
ASSISTA COU,�`� TY ATTORNEY
Date-_•_ m _6
WoMOTOROLA SOLUTIONS
Attn: National Service Supporf/4th fl
1301 East Algonquin Road
(800) 247-2346
Date: 09/03/2014
Company Name:
Monroe County Board Of County
Commissioners
Attn:
Billing Address:
490 63rd St Ste 140
City, State, Zip:
Marathon,FL,33050
Customer Contact:
Phone:
SERVICES AGREEMENT
Contract Number: S00001022174
Contract Modifier: RN21-AUG-14 15:37:14
Required P.O.:
No
Customer # :
1000961187
Bill to Tag # :
0001
Contract Start Date:
10/01/2014
Contract End Date:
09/30/2015
Anniversary Day:
Sep 30th
Payment Cycle:
MONTHLY
PO#:
QTY
MODEL/OPTION
SERVICES DESCRIPTION
MONTHLY
EXTENDED
EXT
AMT
**"*' Recurring Services
SVC01SVC0097A
SFS COMPREHENSIVE SERVICE AGREEMENT
41
SVC415AE
ENH: XTS1500
$285.77
$3,429.24
115
SVC417AE
ENH: XTS2500
$801.55
$9,618.60
4
SVC420AE
ENH: XTS5000
$27.88
$334.56
SVC01SVC1220C
SFS LITE SERVICE AGREEMENT
1
SVC495AB
XTL5000 - MOBILE
$3.41
$40.92
33
SVC688AD
ENH: XTL2500
$112.53
$1,350.36
SPECIAL INSTRUCTIONS - ATTACH
STATEMENT OF WORK FOR PERFORMANCE DESCRIPTIONS
Subtotal - Recurring Services
$1,231.14
$14,773.68
Subtotal - One -Time Event
Services
$ .00
$ .00
Total
$1,231.14
$14,773.68
SERVICTaxes
ENSIVE ENT TO PROVIDE
COMPREHENSIVE
COMPREHENSIVE COVERAGE ON 41
-
Grand Total
$1,231.14
$14,773.68
THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.
XTS1500, 115 XTS2500 AND 4 XTS5000
RADIOS AND RADIO REPAIR FOR 1 XTL5000
AND 33 XTL2500 RADIOS. SEE ATTACHED
SERIAL NUMBER LIST FOR RADIOS COVERED.
Subcontractor(s)
City
State
MOTOROLA RADIO SUPPORT CENTER
ELGIN
IL
i reuelvea aTatements oT vvorK inat aescrlDe the services provugecl on this Agreement. Motorola's Service Terms
and Conditions, a copy of which is attached to this Service Agreement, is incorporated herein by this reference.
AUT�RIZED CUSTOMM SIGNATURE TITLE DATE 7
i AokodRoe GoowrY F/RE CHIEF-1 .TAMES CALILAMAQ
CUS/TOMER (PRINT NAME)
MO
A
YNTHIA L. HALL
ASSIS NT COUNTY ATTORNEY
TITLE
woo
DATE '
4 r , ✓F
Cindee Markes
954-723-4718
MOTOROLA REPRESENTATIVE(PRINT NAME) PHONE
Company Name: Monroe County Board Of County Commissioners
Contract Number: S00001022174
Contract Modifier: RN21-AUG-14 15:37:14
Contract Start Date: 10/01/2014
Contract End Date: 09/30/2015
Monroe County Fire Pricing Breakdown
SFS Comprehensive Service Agreement
Qty
Model Type
Monthly Cost Each
Monthly Cost
Extended
Annual Cost
41
XTS1500
$ 6.97
$ 285.77
$ 3,429.24
115
XTS2500
$ 6.97
$ 801.55
$ 9,618.60
4
XTS5000
$ 6.97
$ 27.88
1 $ 334.56
SFS Lite Service Agreement
Qty
Model Type
Monthly Cost Each
Monthly Cost
Extended
Annual Cost
1
XTL5000
$ 3.41
$ 3.41
$ 40.92
33
XTL2500
$ 3.41
$ 112.53
$ 1,350.36
Annual Grand Total $ 14,773.68
Service Terms and Conditions
Motorola Solutions, Inc. ("Motorola") and the County named in this Agreement ("County") hereby agree as
follows:
Section 1 APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola will provide to County
either (1) maintenance, support, or other services under a Motorola Service Agreement, or (2) installation
services under a Motorola Installation Agreement.
Section 2 DEFINITIONS AND INTERPRETATION
2.1. "Agreement" means these Service Terms and Conditions; the cover page for the Service
Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are
incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these
Service Terms and Conditions take precedence over any cover page, and the cover page takes
precedence over any attachments, unless the cover page or attachment states otherwise.
2.2. "Equipment" means the equipment that is specified in a list provided by Monroe County to
Motorola with serial numbers. Monroe County reserves the right to revise the list from time to time.
2.3. "Services" means those installation, maintenance, support, training, and other services described
in this Agreement.
Section 3 ACCEPTANCE
County accepts these Service Terms and Conditions and agrees to pay the prices set forth in the
Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of
this Agreement begins on the "Start Date" indicated in this Agreement.
Section 4 SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of
work or other document attached to this Agreement. At County's request, Motorola may also provide
additional services at Motorola's then -applicable rates for the services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be
used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and
routine service procedures that are prescribed by Motorola will be followed.
4.3. If County purchases from Motorola additional equipment that becomes part of the same system
as the initial Equipment, the additional equipment may be added to this Agreement and will be billed at
the applicable rates after the warranty for that additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is
added to the Agreement. Upon reasonable request by Motorola, County will provide a complete serial
and model number list of the Equipment. County must promptly notify Motorola in writing when any
Equipment is lost, damaged, stolen or taken out of service. County's obligation to pay Service fees for
this Equipment will terminate at the end of the month in which Motorola receives the written notice.
4.5. County must specifically identify any Equipment that is labeled intrinsically safe for use in
hazardous environments.
Service Terms and Conditions. Rev 1.12.12.doc (CSA formatted)
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for
any reason, Motorola may modify the scope of Services related to that Equipment; remove that
Equipment from the Agreement; or increase the price to Service that Equipment.
4.7. County must promptly notify Motorola of any Equipment failure. Motorola will respond to County's
notification in a manner consistent with the level of Service purchased as indicated in this Agreement.
Section 5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged
from use in other than the normal, customary, intended, and authorized manner; use not in compliance
with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect,
acts of God or other force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the
normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming
Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or
software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or
tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission
medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment
malfunction caused by the transmission medium.
Section 6 TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs service at
County's location, County will provide Motorola, at no charge, a non -hazardous work environment with
adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of
liability from Motorola or its subcontractors will not be imposed as a site access requirement. County will
provide all information pertaining to the hardware and software elements of any system with which the
Equipment is interfacing so that Motorola may perform its Services. Unless 'otherwise stated in this
Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and
holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or
expenses associated with helicopter or other unusual access requirements; if these charges or expenses
are reasonably incurred by Motorola in rendering the Services, County agrees to reimburse Motorola for
those charges and expenses.
Section 7 COUNTY CONTACT
County will provide Motorola with designated points of contact (list of names and phone numbers) that will
be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to
enable County's personnel to maintain contact, as needed, with Motorola.
Section 8 PAYMENT
Motorola will bill the County monthly and the County will pay the invoice in accordance with the Florida
Local Government Prompt Payment Act, Sections 218.70 et seq, Florida Statutes.
Section 9 WARRANTY
Motorola warrants that its Services under this Agreement will be free of defects in materials and
workmanship for a period of ninety (90) days from the date the performance of the Services are
completed. In the event of a breach of this warranty, County's sole remedy is to require Motorola to re -
perform the non -conforming Service or to refund, on a pro-rata basis, the fees paid for the non-
conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
Service Terms and Conditions. Rev 1.12.12.doc (CSA formatted)
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Section 10 DEFAULT/TERMINATION
10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-
performing party a written and detailed notice of the default. The non -performing party will have thirty
(30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and
begin implementing the cure plan immediately after plan approval. If the non -performing party fails to
provide or implement the cure plan, then the injured party, in addition to any other rights available to it
under law, may immediately terminate this Agreement effective upon giving a written notice of termination
to the defaulting party.
10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred
pursuant to this Agreement, including payments which may be due and owing at the time of termination.
All sums owed by County to Motorola will become due and payable immediately upon termination of this
Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide
Services.
10.3 Both the County and Motorola agree that either party may terminate this Agreement at any time
without cause upon sixty (60) days advance written notice to the contact address listed on the cover page
of the Services Agreement. In the event of such termination, the County shall be obligated to pay
Motorola for pro -rated service fees up to and including the date of termination and the County shall have
no further legal obligations pursuant to the Agreement.
Section 11 LIMITATION OF LIABILITY
Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty,
negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law,
but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH
THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE
THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS
OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING
FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO
THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated
by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except
for money due upon an open account. This limitation of liability will survive the expiration or termination
of this Agreement and applies notwithstanding any contrary provision.
Section 12 EXCLUSIVE TERMS AND CONDITIONS
12.1. This Agreement supersedes all prior and concurrent agreements and understandings between
the parties, whether written or oral, related to the Services, and there are no agreements or
representations concerning the subject matter of this Agreement except for those expressed herein. The
Agreement may not be amended or modified except by a written agreement signed by authorized
representatives of both parties.
12.2. County agrees to reference this Agreement on any purchase order issued in furtherance of this
Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no
event will either party be bound by any terms contained in a County purchase order, acknowledgement,
or other writings unless: the purchase order, acknowledgement, or other writing specifically refers to this
Agreement; clearly indicate the intention of both parties to override and modify this Agreement; and the
purchase order, acknowledgement, or other writing is signed by authorized representatives of both
parties.
Service Terms and Conditions. Rev 1.12.12.doc (CSA formatted)
Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY
RIGHTS
13.1. Any information or data in the form of specifications, drawings, reprints, technical information or
otherwise furnished to County under this Agreement will remain Motorola's property, will be deemed
proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Subject to the
requirements of Florida Public Records law contained in Chapter 119, Florida Statues, County may not
disclose, without Motorola's written permission or as required by law, any confidential information or data
to any person, or use confidential information or data for any purpose other than performing its obligations
under this Agreement. The obligations set forth in this Section survive the expiration or termination of this
Agreement.
13.2. Unless otherwise agreed in writing, no commercial or technical information disclosed in any
manner or at any time by County to Motorola will be deemed secret or confidential. Motorola will have no
obligation to provide County with access to its confidential and proprietary information, including cost and
pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership
right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including
any intellectual property created as a result of or related to the Equipment sold or Services performed
under this Agreement.
Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS
County is solely responsible for obtaining licenses or other authorizations required by the Federal
Communications Commission or any other federal, state, or local government agency and for complying
with all rules and regulations required by governmental agencies. Neither Motorola nor any of its
employees is an agent or representative of County in any governmental matters.
Section 15 COVENANT NOT TO EMPLOY
During the term of this Agreement and continuing for a period of two (2) years thereafter, County will not
hire, engage on contract, solicit the employment of, or recommend employment to any third party of any
employee of Motorola or its subcontractors without the prior written authorization of Motorola. This
provision applies only to those employees of Motorola or its subcontractors who are responsible for
rendering services under this Agreement. If this provision is found to be overly broad under applicable
law, it will be modified as necessary to conform to applicable law.
Section 16 MATERIALS, TOOLS AND EQUIPMENT
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola
for the purpose of this Agreement will be and remain the sole property of Motorola. County will safeguard
all such property while it is in County's custody or control, be liable for any loss or damage to this
property, and return it to Motorola upon request. This property will be held by County for Motorola's use
without charge and may be removed from County's premises by Motorola at any time without restriction.
Section 17 GENERAL TERMS
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will
continue in full force and effect.
17.2. This Agreement and the rights and duties of the parties will be interpreted in accordance with the
laws of the State in which the Services are performed.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege
Service Terms and Conditions. Rev 1.12.12.doc (CSA formatted)
17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond
that parry's reasonable control, such as strikes, material shortages, or acts of God.
17.5. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its
duties under this Agreement.
17.6. Except as provided herein, neither Party may assign this Agreement or any of its rights or
obligations hereunder without the prior written consent of the other Party, which consent will not be
unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent
will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or
its right to receive payment without the prior consent of County. In addition, in the event Motorola
separates one or more of its businesses (each a "Separated Business"), whether by way of a sale,
establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without
the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement
such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its
affiliates, to the extent applicable) following the Separation Event.
17.7. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY
ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES
A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO
DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY
DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates.
Notice by Motorola of the adjusted rates must be given to the County at least ninety (90) days in advance
of the current Contract End Date.
17.8. If Motorola provides Services after the termination or expiration of this Agreement, the terms and
conditions in effect at the time of the termination or expiration will apply to those Services and County
agrees to pay for those services on a time and materials basis at Motorola's then effective hourly rates.
17.9 The County's performance and obligation to pay for the services pursuant to this agreement, is
contingent upon adequate appropriations by the Monroe County Board of County Commissioners. The
County shall notify Motorola Solutions Inc. promptly if such appropriations are not made. This Service
Agreement will be effective only upon Motorola's receipt of a Purchase Order for the year or written
confirmation that funds are appropriated and available for the applicable maintenance year.
Service Terms and Conditions. Rev 1.12.12.doc (CSA formatted)
Monroe County Fire S00001022174
QTY
Serial Number
Model Type
Model Number
Agency
1
205CHX1153
XTS2500
H46UCF9PW6BN
Fire
2
205CHX1154
XTS2500
H46UCF9PW6BN
Fire
3
205CHX1155
XTS2500
H46UCF9PW6BN
Fire
4
205CHX1156
XTS2500
H46UCF9PW6BN
Fire
5
205CHX1157
XTS2500
H46UCF9PW6BN
Fire
6
205CHX1158
XTS2500
H46UCF9PW6BN
Fire
7
205CHX1159
XTS2500
H46UCF9PW6BN
Fire
8
205CHX1160
XTS2500
H46UCF9PW6BN
Fire
9
205CHX1161
XTS2500
H46UCF9PW6BN
Fire
10
205CHX1162
XTS2500
H46UCF9PW6BN
Fire
11
205CHX1164
XTS2500
H46UCF9PW6BN
Fire
12
205CHX1165
XTS2500
H46UCF9PW6BN
Fire
13
205CHX1166
XTS2500
H46UCF9PW6BN
Fire
14
205CHX1167
XTS2500
H46UCF9PW6BN
Fire
15
205CHX1168
XTS2500
H46UCF9PW6BN
Fire
16
205CHX1169
XTS2500
H46UCF9PW6BN
Fire
17
205CHX1170
XTS2500
H46UCF9PW6BN
Fire
18
205CHX1171
XTS2500
H46UCF9PW6BN
Fire
19
205CHX1172
XTS2500
H46UCF9PW6BN
Fire
20
205CHX1173
XTS2500
H46UCF9PW6BN
Fire
21
205CHX1174
XTS2500
H46UCF9PW6BN
Fire
22
205CHX1175
XTS2500
H46UCF9PW6BN
Fire
23
205CHX1176
XTS2500
H46UCF9PW6BN
Fire
24
205CHX1177
XTS2500
H46UCF9PW6BN
Fire
25
205CHX1178
XTS2500
H46UCF9PW6BN
Fire
26
205CHX1179
XTS2500
H46UCF9PW6BN
Fire
27
205CHX1180
XTS2500
H46UCF9PW6BN
Fire
28
205CHX1181
XTS2500
H46UCF9PW6BN
Fire
29
205CHX1182
XTS2500
H46UCF9PW6BN
Fire
30
205CHX1183
XTS2500
H46UCF9PW6BN
Fire
31
205CHX1184
XTS2500
H46UCF9PW6BN
Fire
32
205CHX1185
XTS2500
H46UCF9PW6BN
Fire
33
205CHX1186
XTS2500
H46UCF9PW6BN
Fire
34
205CHX1187
XTS2500
H46UCF9PW6BN
Fire
35
205CHX1188
XTS2500
H46UCF9PW6BN
Fire
36
205CHX1189
XTS2500
H46UCF9PW6BN
Fire
37
205CHX1190
XTS2500
H46UCF9PW6BN
Fire
38
205CFIX 1191
XTS2500
H46UCF9PW6BN
Fire
39
205CHX1192
XTS2500
H46UCF9PW6BN
Fire
40
205CHX1262
XTS2500
H46UCF9PW6BN
Fire
41
205CHX1263
XTS2500
H46UCF9PW6BN
Fire
42
205CHX1264
XTS2500
H46UCF9PW6BN
Fire
Monroe County Fire S00001022174
QTY
Serial Number
Model Type
Model Number
Agency
43
205CHX1268
XTS2500
H46UCF9PW6BN
Fire
44
205CHX1269
XTS2500
H46UCF9PW6BN
Fire
45
205CHX1270
XTS2500
H46UCF9PW6BN
Fire
46
205CHX1271
XTS2500
H46UCF9PW6BN
Fire
47
205CHX1272
XTS2500
H46UCF9PW6BN
Fire
48
205CHX1275
XTS2500
H46UCF9PW6BN
Fire
49
205CHX1276
XTS2500
H46UCF9PW6BN
Fire
50
205CHX1277
XTS2500
H46UCF9PW6BN
Fire
51
205CHX1278
XTS2500
H46UCF9PW6BN
Fire
52
205CHX1279
XTS2500
H46UCF9PW6BN
Fire
53
205CHX1281
XTS2500
H46UCF9PW6BN
Fire
54
205CHX1282
XTS2500
H46UCF9PW6BN
Fire
55
205CHX1283
XTS2500
H46UCF9PW6BN
Fire
56
205CHX1284
XTS2500
H46UCF9PW6BN
Fire
57
205CHX1285
XTS2500
H46UCF9PW6BN
Fire
58
205CHX1286
XTS2500
H46UCF9PW6BN
Fire
59
205CHX1287
XTS2500
H46UCF9PW6BN
Fire
60
205CHX1288
XTS2500
H46UCF9PW6BN
Fire
61
205CHX1289
XTS2500
H46UCF9PW6BN
Fire
62
205CHX1290
XTS2500
H46UCF9PW6BN
Fire
63
205CHX1291
XTS2500
H46UCF9PW6BN
Fire
64
205CHX1292
XTS2500
H46UCF9PW6BN
Fire
65
205CHX1303
XTS2500
H46UCF9PW6BN
Fire
66
205CHX1304
XTS2500
H46UCF9PW6BN
Fire
67
205CHX1305
XTS2500
H46UCF9PW6BN
Fire
68
205CHX1306
XTS2500
H46UCF9PW6BN
Fire
69
205CHX1307
XTS2500
H46UCF9PW6BN
Fire
70
205CHX1309
XTS2500
H46UCF9PW6BN
Fire
71
205CHX1310
XTS2500
H46UCF9PW6BN
Fire
72
205CHX1311
XTS2500
H46UCF9PW6BN
Fire
73
205CHX1312
XTS2500
H46UCF9PW6BN
Fire
74
205CHX1313
XTS2500
H46UCF9PW6BN
Fire
75
205CHX1315
XTS2500
H46UCF9PW6BN
Fire
76
205CHX1316
XTS2500
H46UCF9PW6BN
Fire
77
205CHX1317
XTS2500
H46UCF9PW6BN
Fire
78
205CHX1318
XTS2500
H46UCF9PW6BN
Fire
79
205CHX1319
XTS2500
H46UCF9PW6BN
Fire
80
205CHX1320
XTS2500
H46UCF9PW6BN
Fire
81
205CHX1321
XTS2500
H46UCF9PW6BN
Fire
82
205CHX1322
XTS2500
H46UCF9PW6BN
Fire
83
205CHX1323
XTS2500
H46UCF9PW6BN
Fire
84
205CHX1324
XTS2500
H46UCF9PW6BN
Fire
Monroe County Fire S00001022174
QTY
Serial Number
Model Type
Model Number
Agency
85
205CHX1325
XTS2500
H46UCF9PW6BN
Fire
86
205CHX1326
XTS2500
H46UCF9PW6BN
Fire
87
205CHX1327
XTS2500
H46UCF9PW6BN
Fire
88
205CHX1328
XTS2500
H46UCF9PW6BN
Fire
89
205CHX1329
XTS2500
H46UCF9PW6BN
Fire
90
205CHX1330
XTS2500
H46UCF9PW6BN
Fire
91
205CHX1331
XTS2500
H46UCF9PW6BN
Fire
92
205CHX1332
XTS2500
H46UCF9PW6BN
Fire
93
205CHX1344
XTS2500
H46UCF9PW6BN
Fire
94
205CHX1353
XTS2500
H46UCF9PW6BN
Fire
95
205CHX1354
XTS2500
H46UCF9PW6BN
Fire
96
205CHX1355
XTS2500
H46UCF9PW6BN
Fire
97
205CHX1356
XTS2500
H46UCF9PW6BN
Fire
98
205CHX1357
XTS2500
H46UCF9PW6BN
Fire
99
205CHX1358
XTS2500
H46UCF9PW6BN
Fire
100
205CHX1359
XTS2500
H46UCF9PW6BN
Fire
101
205CHX1360
XTS2500
H46UCF9PW6BN
Fire
102
205CHX1361
XTS2500
H46UCF9PW6BN
Fire
103
205CHX1362
XTS2500
H46UCF9PW6BN
Fire
104
205CHX1364
XTS2500
H46UCF9PW6BN
Fire
105
205CHX1366
XTS2500
H46UCF9PW6BN
Fire
106
205CHX1367
XTS2500
H46UCF9PW6BN
Fire
107
205CHX1369
XTS2500
H46UCF9PW6BN
Fire
108
205CHX1370
XTS2500
H46UCF9PW6BN
Fire
109
205CJT7313
XTS2500
H18UCF9PW6AN
Fire
110
205CHX1363
XTS 2500 II
H46UCF9PW6BN
Fire
111 I
205CHX1365
XTS 2500 II
H46UCF9PW6BN
Fire
112
205CHX1368
XTS 2500 II
H46UCF9PW6BN
Fire
113
205CHX1371
XTS 2500 II
H46UCF9PW6BN
Fire
114
205CHX1372
XTS 2500 II
H46UCF9PW6BN
Fire
115
205CNHO979
XTS 2500 II
H46UCF9PW6BN
Fire
1
687CJK0609
XTS1500
H66UCD9PW5BN
Fire
2
687CJK0610
XTS1500
H66UCD9PW5BN
Fire
3
687CJK0611
XTS1500
H66UCD9PW5BN
Fire
4
687CJK0612
XTS1500
H66UCD9PW5BN
Fire
5
687CJK0613
XTS1500
H66UCD9PW5BN
Fire
6
687CJK0614
XTS1500
H66UCD9PW5BN
Fire
7
687CJK0615
XTS1500
H66UCD9PW5BN
Fire
8
687CJK0616
XTS1500
H66UCD9PW5BN
Fire
9
687CJK0617
XTS1500
H66UCD9PW5BN
Fire
10
687CJK0618
XTS1500
H66UCD9PW5BN
Fire
Monroe County Fire S00001022174
QTY
Serial Number
Model Type
Model Number
Agency
11
687CJK0619
XTS1500
H66UCD9PW5BN
Fire
12
687CJK0620
XTS1500
H66UCD9PW5BN
Fire
13
687CJK0621
XTS1500
H66UCD9PW5BN
Fire
14
687CJK0622
XTS1500
H66UCD9PW5BN
Fire
15
687CJK0623
XTS1500
H66UCD9PW5BN
Fire
16
687CJK0624
XTS1500
H66UCD9PW5BN
Fire
17
687CJK0625
XTS1500
H66UCD9PW5BN
Fire
18
687CJK0626
XTS1500
H66UCD9PW5BN
Fire
19
687CJK0627
XTS1500
H66UCD9PW5BN
Fire
20
687CJK0628
XTS1500
H66UCD9PW5BN
Fire
21
687CJK0641
XTS1500
H66UCD9PW5BN
Fire
22
687CJK0642
XTS1500
H66UCD9PW5BN
Fire
23
687CJK0643
XTS1500
H66UCD9PW5BN
Fire
24
687CJK0644
XTS1500
H66UCD9PW5BN
Fire
25
687CJK0645
XTS1500
H66UCD9PW5BN
Fire
26
687CJK0646
XTS1500
H66UCD9PW5BN
Fire
27
687CJK0647
XTS1500
H66UCD9PW5BN
Fire
28
687CJK0648
XTS1500
H66UCD9PW5BN
Fire
29
687CJK0649
XTS1500
H66UCD9PW5BN
Fire
30
687CJK0650
XTS1500
H66UCD9PW5BN
Fire
31
687CJK0651
XTS1500
H66UCD9PW5BN
Fire
32
687CJK0652
XTS1500
H66UCD9PW5BN
Fire
33
687CJK0653
XTS1500
H66UCD9PW5BN
Fire
34
687CJK0654
XTS1500
H66UCD9PW5BN
Fire
35
687CJK0655
XTS1500
H66UCD9PW5BN
Fire
36
687CJK0656
XTS1500
H66UCD9PW5BN
Fire
37
687CJK0657
XTS1500
H66UCD9PW5BN
Fire
38
687CJK0658
XTS1500
H66UCD9PW5BN
Fire
39
687CJK0659
XTS1500
H66UCD9PW5BN
Fire
40
687CJK06601
XTS1500
I H66UCD9PW5BN
Fire
41
687CJK0662
XTS1500
H66UCD9PW5BN
Fire
1
721CFA1465
XTS5000
H18UCF9PW6AN
Fire
2
721CHKO101
XTS5000
H18UCF9PW6AN
Fire
3
721CFA1467
XTS5000
H18UCH9PW7AN
Fire
4
721CFH1941
XTS5000
H18UCH9PW7AN
Fire
1 1 500CHF2801 I XTL5000 I M20URS9PW1AN IFire
1
514CLK0515
XTL2500
M21URM9PW1AN
Fire
2
514CLK0518
XTL2500
M21URM9PW1AN
Fire
3
514CLK0519
XTL2500
M21URM9PW1AN
Fire
W
Monroe County Fire S00001022174
QTY
Serial Number
Model Type
Model Number
Agency
4
514CLK0520
XTL2500
M21URM9PW1AN
Fire
5
514CLK0522
XTL2500
M21URM9PW1AN
Fire
6
514CLK0523
XTL2500
M21URM9PW1AN
Fire
7
514CLK0524
XTL2500
M21URM9PW1AN
Fire
8
514CLK0525
XTL2500
M21URM9PW1AN
Fire
9
514CLK0526
XTL2500
M21URM9PW1AN
Fire
10
514CLK0527
XTL2500
M21URM9PW1AN
Fire
11
514CLK0528
XTL2500
M21URM9PW1AN
Fire
12
514CLK0529
XTL2500
M21URM9PW1AN
Fire
13
514CLK0530
XTL2500
M21URM9PW1AN
Fire
14
514CLK0531
XTL2500
M21URM9PW1AN
Fire
15
514CLK0532
XTL2500
M21URM9PW1AN
Fire
16
514CLK0533
XTL2500
M21URM9PW1AN
Fire
17
514CLK0535
XTL2500
M21URM9PW1AN
Fire
18
514CLK0536
XTL2500
M21URM9PW1AN
Fire
19
514CLK0537
XTL2500
M21URM9PW1AN
Fire
20
514CLK0539
XTL2500
M21URM9PW1AN
Fire
21
514CLK0540
XTL2500
M21URM9PW1AN
Fire
22
514CLK0541
XTL2500
M21URM9PW1AN
Fire
23
514CLK0542
XTL2500
M21URM9PW1AN
Fire
24
514CLK0543
XTL2500
M21URM9PW1AN
Fire
25
514CLK0544
XTL2500
M21URM9PW1AN
Fire
26
514CLK0545
XTL2500
M21URM9PW1AN
Fire
27
514CLK0546
XTL2500
M21URM9PW1AN
Fire
28
514CLK0547
XTL2500
M21URM9PW1AN
Fire
29
514CLK0548
XTL2500
M21URM9PW1AN
Fire
30
514CLK0550
XTL2500
M21URM9PW1AN
Fire
31
514CLK0551
XTL2500
M21URM9PW1AN
Fire
32
514CLK0552
XTL2500
M21 URM9PW1AN
Fire
33
514CLK0553
XTL2500
M21URM9PW1AN
Fire
13
MOTOROLA SOLUTIONS
Statement of Work
Service From the Start - LITE End Users
1.0 Description
Service From the Start-LITE provides board level service for the Equipment that is specifically named in the applicable
agreement to which this Statement of Work (SOW) is attached or any of the agreement's subsequent revisions. Services
are performed at the Radio Support Center (RSC), or Federal Technical Support Center.
In addition to Equipment specifically named in the applicable agreement to which this Statement of Work is attached,
Service From the Start LITE includes service on single mobile control heads provided that they are required for normal
operation of the Equipment and are included at the point of manufacture.
Service From the Start LITE excludes repairs to: optional accessories; standard mobile palm microphones; nonstandard
mobile microphones; MEN accessories; MEN mobile microphones; portable remote speaker microphones; optional or
additional control heads; mobile external speakers; single and multiple unit portable chargers; batteries; mobile power
and antenna cables; mobile antennas; portable antennas, and power supplies. Engraving service is not covered under
standard Service From the Start LITE. This service does not cover defects, malfunctions, performance failures or damage
to the unit resulting from physical, liquid, or chemical damage. An estimate for non -covered repairs will be provided for
units displaying extensive damage.
Service From the Start LITE is non -cancelable and non-refundable. If Equipment is added to the agreement subsequent to
the Start Date, these units are also non -cancelable and non-refundable for the agreement duration. All Equipment must be
in good working order on the Start Date or when additional Equipment is added to the agreement. Equipment may only
be added to the agreement, via a customer signed or emailed Motorola Inventory Adjustment Form (IAF). Complete and
accurate serial numbers and model descriptions must be supplied.
All inventory adjustment requests for add -on subscriber units received prior to the 15th of the month will be effective the
1st of the following month. Equipment add -on requests received after the 15th of the month will be effective the 1st of
the next succeeding month.
Equipment deletions from the agreement may only be deleted under the following limited conditions:
a) Equipment was stolen and proof of theft is provided to Motorola; or
b) Motorola determines Equipment is damaged beyond repair; or
c) Motorola determines Equipment is no longer supportable or is obsolete; or
d) Equipment had already been under a previous contract for at least the twelve month requirement.
Equipment deletions, where applicable, will be effective at the end of the month in which the request was received.
The terms and conditions of this Statement of Work are an integral part of the Motorola service agreement or other
applicable agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies
between the provisions of the Motorola service agreement or other applicable agreement and this Statement of Work, the
provisions of this Statement of Work shall prevail.
2.0 Motorola has the following responsibilities:
2.1. Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM), and Mine
Hazard Safety Association (MHSA).
2.2. Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or from
a Customer supplied backup diskette. If the Customer template or code plug is not usable, a generic template
or code plug utilizing the latest Radio Service Software (RSS) or Customer Programming Software (CPS)
version for that Equipment will be used. The Equipment will require additional programming by the Customer
to Restore the original template. All Firmware is upgraded to the latest release for each individual product line.
2.3. Clean external housing of the Equipment. External components of unit will only be replaced when
functionality has been diminished.
2.4. Pay the outbound freight charges. Motorola will pay the inbound freight charges if the Customer uses the
Motorola designated delivery service.
14
2.5. Provide the Motorola repair request and Inventory Adjustment Form (IAF) via Motorola On Line (MOL).
2.6. Process inventory adjustment requests received by email or fax from Customer. If the request is received by
email, Motorola will email an acknowledgement to the sender.
2.7. Perform covered services as requested by Customer on the Motorola repair request form.
2.8. If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or fax
number.
3.0 Customer has the following Responsibilities:
3.1 Supply Motorola complete and accurate serial numbers and model description.
3.2 Utilize the Motorola designated delivery service program to obtain Motorola payment for inbound shipping
3.3 Access the Motorola repair request form and Inventory Adjustment Form (IAF) through Motorola On Line
(MOL).
3.4 Initiate service request via Motorola On Line (MOL) or complete a Motorola repair request form with contract
number referenced, and submit with each unit of Equipment sent in for service. Mobile control heads or
accessory items sent in must reference the serial number of the main unit.
3.5 If desired, supply Motorola with a Software template or programming in order to assist in returning the
Equipment to original operating parameters. This step must be completed for Equipment that will not power up.
If applicable, record the current flashcode for each radio.
3.6 If Motorola must utilize a generic template or code plug to Restore Equipment to operating condition, Customer
is responsible for any programming required to Restore Equipment to desired parameters.
3.7 Provide a signed or emailed Motorola Inventory Adjustment Form (IAF) for all Equipment additions.
3.8 Local services or annual maintenance required for maintaining normal operation of the equipment, unless
specified on the service agreement.
Service From the Start-LITE Updated on 04/15/13
Reviewed April 2013
15
MOTOROtA SOLUTIONS
Statement of Work
Service From The Start (SFS)
SFS Comprehensive
1.0 Description
Service From The Start (SFS) Comprehensive provides all -component level service for the Equipment that is specifically
named in the applicable agreement to which this Statement of Work (SOW) is attached or any of the agreement's
subsequent revisions. Services are performed at the Radio Support Center (RSC), or Federal Technical Support Center.
SFS Comprehensive is only applicable on XTS, XTL, APX and some MOTOTRBO model radios. A radio model may be
added to an SFS Comprehensive service agreement while it is currently being manufactured by Motorola, or for up to one
(1) year after manufacturer cancellation date of said model. SFS Comprehensive includes:
A. Repair and or replacement of cracked housings, frames, covers, crushed components, shields, missing
components, circuit boards, warped circuit boards
B. Damage to LCD screens (cracks to screen, or any damage that does not pass Motorola test parameters)
C. Damaged foils/traces/lands
D. Electrical damage
E. Water/chemical corrosion
F. Contaminants visible which cannot be cleaned up reliably
The customer will incur additional charges at the prevailing rates for any of the following activities, which are
NOT covered under SFS Comprehensive:
A. Replacement of consumable parts or accessories, as defined by product, such as batteries, antennas, and
other similar items
B. Damages from natural or man-made disasters where normal use of the product was not a factor, such as but not
limited to fire, theft, and floods that would cause internal and external component damage or destruction.
C. Non -remedial work, such as but not limited to firmware or protocol upgrades, reprogramming, and
product configuration
D. Repair of non -covered products
E. Damages caused by using the device outside of the product's operational and environmental
specifications
F. Damages caused as a result of the device being modified or repaired by a third party
Motorola reserves the right to monitor the customer's repair history under this SFS Comprehensive service agreement.
Motorola may take appropriate action if the customer's repair history under this SFS Comprehensive service appears to
be in violation of this Statement of Work.
MOTOTRBO, XTS, XTL and APX model radios that are presently on a standard service agreement may be transferred
to an SFS Comprehensive service agreement. These transferred units must either be models that are currently being
manufactured by Motorola or models where manufacturing by Motorola was canceled within the prior 364 days.
Customers who wish to add MOTOTRBO, XTS, XTL and APX model radios that are currently being manufactured by
Motorola that are not presently on a standard service agreement must be operating in accordance with Motorola
specifications, and are not damaged. If Customer attempts to add radios to the SFS
Service Agreement that are not operating in accordance with Motorola specifications or are damaged, Motorola may
either terminate the Service Agreement, as provided in the Service Terms and Conditions, or in its sole discretion,
Motorola may terminate just those services covered by this SFS Comprehensive Statement of Work.
Motorola recommends a Preventative Maintenance check be completed on radios that are not currently under an SFS
service agreement so the customer can confirm radios are operational and aligned with Motorola specifications, and are
not damaged.
16
In addition to Equipment specifically named in the applicable agreement to which this Statement of Work is attached,
Service From the Start Comprehensive includes single mobile control heads provided that they are required for normal
operation of the Equipment and are included at the point of manufacture.
SFS Comprehensive excludes repairs to: optional accessories; standard mobile palm microphones; non-standard mobile
microphones; MEN mobile microphones; portable remote speaker microphones; optional or additional control heads;
mobile external speakers; mobile power and antenna cables; and power supplies. Engraving service is not covered under
SFS Comprehensive.
SFS Comprehensive is non -cancelable and non-refundable. If Equipment is added to the agreement subsequent to the
Start Date, these units are also non -cancelable and non-refundable for the agreement duration. Equipment may only be
added to the agreement, via a customer signed or emailed Motorola Inventory Adjustment Form (IAF). Complete and
accurate serial numbers and model descriptions must be supplied.
All inventory adjustment requests for add -on subscriber units received prior to the 15th of the month will be effective the
1 st of the following month. Equipment add -on requests received after the 15th of the month will be effective the 1st of
the next succeeding month.
Equipment deletions from the agreement may only be deleted under the following limited conditions:
a) Equipment was stolen and proof of theft is provided to Motorola; or
b) Motorola determines Equipment is damaged beyond repair; or
c) Motorola determines Equipment is no longer supportable or is obsolete; or
d) Equipment had already been under a previous contract for at least the twelve month requirement.
Equipment deletions, where applicable, will be effective at the end of the month in which the request was received.
The terms and conditions of this Statement of Work are an integral part of the Motorola Service Agreement or other
applicable agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies
between the provisions of the Motorola Service Agreement or other applicable agreement and this Statement of Work,
the provisions of this Statement of Work shall prevail.
2.0 Motorola has the following responsibilities:
2.1 Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM), and
Mine Hazard Safety Association (MHSA).
2.2 Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or from
a Customer supplied backup.. If the Customer template is not usable, a generic template or code plug utilizing
the latest Radio Service Software (RSS) or Customer Programming Software (CPS) version for that Equipment
will be used. The Equipment will require additional programming by the Customer to restore the original
template. All Firmware is upgraded to the latest release for each individual product line.
2.3 Clean external housing of the Equipment. External components of unit will only be replaced when functionality
has been diminished.
2.4 Replace currently manufactured Equipment if it is determined that the Equipment is unrepairable. Motorola will
contact the customer to inform them if Equipment needs to be replaced and that the cycle time may be increased
because of the replacement. If unrepairable Equipment is no longer manufactured, the Customer will have the
option of having the radio returned unrepaired to them.
2.5 Pay the outbound freight charges. Motorola will pay the inbound freight charges if the Customer uses the
Motorola designated delivery service.
2.6 Provide Customer with the Motorola repair request form and Inventory Adjustment Form (IAF).
2.7 Perform covered services as requested by Customer on the Motorola repair request form.
2.8 Process inventory adjustment requests received by email or fax from Customer. If the request is received by
email, Motorola will email an acknowledgement to the sender.
2.9 If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or fax
number.
3.0 Customer has the following Responsibilities:
3.1 Supply Motorola complete and accurate serial numbers and model description.
3.2 Utilize the Motorola designated delivery service program to obtain Motorola payment for inbound shipping
3.3 Access the Motorola repair request form and Inventory Adjustment Form (IAF) through Motorola On Line.
3.4 Initiate service request via Motorola On Line or complete a Motorola repair request form with contract number
referenced, and submit it with each unit of Equipment sent in for service. Mobile control heads or palm
microphones sent in must reference the serial number of the main unit.
17
3.5 If desired, supply Motorola with a backup Software template or programming in order to assist in returning the
Equipment to original operating parameters. This step must be completed for Equipment that will not power up.
If applicable, record the current flashcode for each radio.
3.6 If Motorola must utilize a generic template or code plug to Restore Equipment to operating condition, Customer
is responsible for any programming required to Restore Equipment to desired parameters.
3.7 Provide a signed or emailed Motorola Inventory Adjustment Form (IAF) for all Equipment additions.
SFS Service Agreement - SFS Comprehensive
Updated 4-15-2013
18