03/15/2017 to 03/14/2018 05/17/201720170601 -4246
C aw AT&T FicripmM Resets and Fielded WVIM fti g Sdndhde MA Pdbfom No: 2010 012 � 22 � 02 u 5 A UA
P"q Sdudlte No.:
Phis Pricing Scbedhrie is part d Vile AgrewneM between AT &T and Custorner reWwwed above. In She can of a caftt She descending order
of pdorit7 for In dmm wlis in Fthis Pricing Scleduie is Sub•Ridw D7, in od w appGcabie Sub4ldem the appkobia F&dw and the General
Terms.
TM Pricing Sclodute did be void N not ezetwled by Custonher and received by AT &T rrn m Shirty 00) days of Me dale AT &T emuled the
Pddng Sclhedhde, or N Cusimm aftm adds or deWes any d She provisions In the version e> vAsd by AT &T. I 0 �t
CD
® Rdw A - ParcNesed Equiprrhent ® FWw D - AT &T4Novided Services ;:0 L- M
❑ Ridw 8 - AddlVonal Cisco Temps [3 Shb�R'idw DI - AT &T and Avaya Joi* Provided lone =
❑ Sh64Ww Bt - C m Try and Buy Program ® Sub4Ww D2 - AT &T- Provided M*dm nee e N
Sub khr 82 - Terdmology Migraton Plan ❑ S&fft r D3 - AT &T -Provkted Warranty Swvices 12 c"
UAW 83 - Cisco Enterprise Sprites for Sub -Rider D4 - reserved z . �,,, =
Cobborafon 8 SubAider D5 - reserved --1 c- _ m
❑ Rder C - Pawed Equipment Discohris ❑ Sub+R D6 - &bu ced Tmmpon San m -<:-- �p o
❑® Fddw F _ T ®3ub -Rider 07 - SWkment d Wark p O
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CUSAWER � � � AT&T
(by its alr wked mWesamobve) (by its andihorixed rte}
(Typed or Printed Name) (Typed or Prnled Name) 6 w! "
e Neugent ��
Magi Monroe County (TiVs) NIA
2017 (��) Cj f �I l "� CN8750
r s A'$S IN MADOK, CLERK
+, MONROE COUNTY ATTORNEY
7
PPR - D AS TO ORM:
-
Deputy Clerk CHRISTINE M LIMBER? BARR WS
A � „J
SSISTA t,N� ' TO pNEY/ —V //
Date
4ja T l ( (Y
CPE UA PmV SdW* - CUSTOM AT &T and Cella CanflrrMill NIm - m h Papa 1 d 9
V IWIW3
Steven Strickland
Assistant Vice President-
Senior Legal Counsel
AT &T Services, Inc.
1010 N. St. Mary's, 14V
San Antonio, TX 78215
REIVEO T: 210.351.4826
Steven.strickland @att.com
JUN x 6 2017
MoKvt c"Tt 9Q'WWV
June 23, 2017
Ms. Maria Guerra
Executive Assistant.
Information Technology
1200 Truman Ave. Ste 211
Key West, FL 33040
Guerra-Maria@monroecounty-fl.gov
RE: ED BURR CONTRACT — Monroe County
VIA EMAIL
Dear Ms. Guerra,
I am the attorney for AT &T who is supporting the AT &T account team in connection with
the above contract. In my capacity as sales attorney, I am familiar with the signature
authority structure within AT &T. Please be advised that Patrick Gleason, Associate Director
Customer Contracts and Senior Contracts Manager, has the requisite signature authority to
sign the above referenced contract on behalf of AT &T.
Please do not hesitate to call if you have any questions.
Very truly yours,
Steve Strickland
AVP- Senior Legal Counsel
Cc: Esther Martin
GENERAL. TERMS APPLICABLE TO
AT &T EQUIPMENT RESALE AND RELATED SERVICES
1. SERVICES AND PURCHASED EQUIPMENT
• 'Purdased EqA m r - mean aquipmwit Cry S**m) said and Solwm sepwaisy said by AT&T b Cusbmer pursuard to #a
Pricey SclodWe. 'Pw dwmed EgwpmenP ndudes repeodpenl hardware and Software provided in connection wdh AT &T- Provided
Maitensnoe and Wama ly Services.
• 'Software - maerur eoNwere prrdtssad separaley or solusare ncirded with the egvipefwrf purdtased, puahwt b IMa P+idny Sdnedrle.
• Services' - per appicabie Riders and Sub• %Ws.
2 QUOTE
AT &T may provide a Wole for pre price of Purchased Equpmeat or Services to Cuslomw (%km*l or inc uafe sncn information in a Stalernent of
Work ('SOW'). Such Oucte will OVO dwly PM days aft the dale a the Ouole, unless a tf 11111 1 1 tiros period for expiration is stated in Ire Oucle.
Al such pricing is applcable only to ft M*d or purchase specilled in much Quote unless salad oftwise in the SOW or Sub Rhder.
I OAS
(a) Omer means an order for Purchased Equiprrrertt or Services, ircMdeg Sldemenb of Wok and r *rob to drarge an Order, that Customer
a ftft b AT&T in writing (or otuw rnawad sped aft and by AT &T). AT &T - emvos the right not to accept any Order. Emept for
Wm alien required by AT &T to kO Yur Order, no Was and conclillo s, or other tan~ cartaihed in any do ffiml or
purdun order shhal apply.
(b) Telephone Orders may to accefrlad IN mhohres, adds. or dmmgn to Pincim W Equornart that do rat requite doao engineering wappori icm
AT &T or the suppler wW can be ordered off the ohel w* W being configumd or designed with char wmponerts.
4. TAX EXEMPTION
Cuslamw nma present a lax exemption rertifr ab to AT &T, valid in lee place of delvwy, prior b or with an Order to receive exemption status.
5. TERMINATION
(a) Either Ashy may lerminale ft Ifting Sdhedufe upon tlrity Cd0) days' Prior written notice, except Yet all work under any ouletwudng Odn will
be completed who on party nolliss the other oYhwwiee n wdYrg.
(b) Customer may bm*mo an Order on In (5) days prior wrilln notice. AT &T may recover al aunowe owing urhder the OWw for any time,
malemla and expenses incurred trough lim elective dale of lennhatim and any third party dmrges resuing from the termination.
(i. LIMITATION OF LiABMdTY
(a) EACH PARTY'S LIABILITY SWILL BE LIMITED TO PROVEN DIRECT DAMAGES NOT TO EXCEED PER CLAW (OR IN THE AGGREG1ITE
FOR CLAIM ARISM DUFM ANY TWELVE MONTH PERIOD) TWICE THE NET PIMICHASE PRICE OF THE PURCHASED EQUIPMENT OR
SERVICES IN THE ORDER GIVING RISE TO THE LIABILITY. THE LIMITATION IN THIS SECTION SHALL NOT LIMIT CUSTOMER'S
RESPONSIBILITY FOR THE PAYMENT OF ALL PROPERLY DUE CHARGES.
(b) Except for EnNneed Trauport Swvaloe, AT &T SHALL HAVE NO DUTY TO D& INDEMNIFY, OR HOLD CUSTOMER HARMLESS FROM
OR AGAINST ANY SETTLEMENTS. DAMAGES, COSTS AND OTHER AMOUNTS INCURRED BY CUSTOMER ARISING FROM THE ACTUAL
OR ALLEGED SIT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY BASED ON OR INVOLVING EQUIPMENT,
SOFTWARE OR SERVICES FURNISHED UNDER THIS PRIG SCHEDULE.
7. PURCHASED EQUIPMENT WARRANTY AND LIMITATION ON USE
(a) AT &T shall pass through to Cusbmw any warranties maiiable km Try-and4 by or Pu►dmaed Equfpm M marMdackm or I minors. The
mararlecbrrer or Cxensor and nol AT &T is r pop lihle for arty such waranlisc
(b) Except as set oW in section 7M. ALL TRY - /IKMY AND PURCHASED EQUIPMENT IS PROVIDED TO CUSTOMER ON AN `AS IS' BASIS.
AT &T DISCLAIMS ANY AND ALL REPRESENTATIONS OR WARRANTIES. EXPRESSED OR IMILIM OF ANY KIND (MICI -UDIA BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY. FITNESS FOR A PARTICULAR PURPOSE, TITLE. ,
SATISFACTORY QUALITY, MMMFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ANY WARRANTY AFOW BY USAGE
OF TRADE OR COURSE OF DEALING►. These disclaimers shad apply even I the express warranties from @**mot mmdacp m or' i
fall of heir essential purpose.
(C) TRY- MD43UY AND PURCHASED EQUIPMENT IS NOT DESIGNED FOR USE IN LIFE SUPPORT, LEE SUSTAINING. tpJq.EAR, OR
OTHER HIGH-RISK APPLICATIONS IN WHICH FAILURE OF SUCH TRY -MIND -BUY OR PURCHASED EQUIPMENT COULD REASONABLY BE
EXPECTED TO RESULT IN PERSONAL NAM, LOSS OF LIFE, OR CATASTROPHIC PROPERTY DAMAGE E CUSTOMER CHOOSES TO
USE TRY- AND -BUY OR PURCHASED EQUIPMENT FOR SUCH APPLICATIONS. CUSTOMER DOES SO AT ITS OWN FIX
i. MAINTENANCE CHARGES
AT &T may invoice maiaten erm darges in Id in advance of the term for AT &T�Provided and Mamdadnre 4WvWW mairmn moe services. Such
mumbnnce dmW are non- mhkaftle Or&n for maiterum may not be canceled ounce placed with AT &Ts maintenance suppler.
I PRIOR AGREEMENTS
TMs Pricing Sdmdub replecss any a mkq agimne is for Ow pxrdase of equtpmheat, solhvare ardor equipened4eb led swAm belwsn
gloater and the lolowig AT &T Affiblm SBC GloW Services, Inc, AT &T DMaCenrn, and BeYS PA C,ommunfcalon Systems, LLC.
CPE VAP*me S&Ahb — CUSTOM ATBTaadCOrlanarOaaleeefai IxNoarxaeoxh Pap 2de
V tensn3
Rider A - Purchased Equipmawt
1. AVAILABILITY AND DEUVIRRY SCHEDULE
AT &Ts delivery of Purchased Equpn ed is conlinprit upon the avaiabirly and the deivey schedule of the rnaiadactiner or supplier. AT &T can not
guarantee availability or firm delivery dales. Pod Equipment is deemed accepted by Customer upon passage of tale and risk of loss.
I TITLE AND RISK OF LOSS
Tde to and risk of loss of Purchased Equipmet passes b tuslomer an delivery by mamdacl rer at supplier to a carder for d*merd; provided that
I AT &T also provides Services (other gran Warranty Services or Maintenance Services) in connection with the Pu dialed Equipmet, lile and risk of
loss passes b Customer an delivery to Cuslorner
3. SHIPPING AND STORAGE
(a) Shipping Charps.
(it Standard Fee for AT &T- provided slrippig: One percent (I %) of the total purchase price for the Pundrased Equipment (Other then Software)
M Customer may request in an Order to be invoiced by In carrier of ds deice by pmvirirg AT &T the won of the shipper, CustorWs
acmint kdornwftk and method of shipment.
PA If Customer requires ownight sdhipp% Cuslomer should male: such a request in wading and AT &T will quole the pr" associated wilt
such delivery on a case by case basis.
(b) Storage Charges. Any sbrape dargss for Purchased EWpned following transfer of We and nek of loss are to sole responsibility of Customer
and are not irthhided in slhop irg charges.
4. WO1CW-, CREDIT TERMS
AT &T may item Customer for Purchased Equipment upon delivery b the carrier. AT&T retains a lien and purchase money secunly i lered it
each dam of Purchased Equpmett and Soliware until Customer pays all arms due. AT &T is authorized to sign and fie a 1 a cl g statement to
perfect such secta lly interest.
S. PURCHASED EGMUNT RETURNS
(a) Werranty Returns. t Purchased Equipment requires rhlumt during its respective warranty period, and the manuladuree or supplier determines
such Puwdmsed Equipment quakes fora return. AT &T will obtain a Rdum Material Authorization (IMAJ and insbuctions from the mamdachrrer or
supplier Upon AT &T povift the RAM b Customer, Customer wo rain is Roc haw Equipment aem" to the marhufachrees or suppws
pauses and instructions.
(b) No-delledive Relwas. I Customer seeks to reborn Purchmd Equipment that is ran-defadive or not otherwise covered by a warranty. Customer
must canted AT&T in lime for AT &T to obtain an IRMiA with instractiona tom the mamdact rer or supplier within Sim (16) days laic drg delivery of
such Purchased Equipment b Ire ship -to address in to applic" Order, however, t the Pmdhased Equipntenl is ddvared to an AT &T sung
facility prior b delivery b the d" address, Custmer must canted AT &T within Steen (M days following nice to Customer of delivery b the
staging beFly. Any such rebnn shall be d the sole dtacmkn of the manufacturer or mpplier. M the rebrn is audefted, Customer will be
responsible for payment of any madded return or restocking fm raNsn sdhgpig coals, and risk of lose of the Purchased Eg onot.
NAWsland" the foregoing, ONCE AWS CONFIGURATION OF KJACHASED EOUf WNT FOR USE BY CUSTOMER HAS COMtAENCED,
NON-DEFECTIVE RETURN IS NOT AVAUME
(c) Maintenance Returns. To mlum Purchased Equpowt covered by a rneitenerhoe service, C.usbrner mast contact to applicable maintenance
service provider b obtain an RMM and instructions.
6. MANUFACTURER-PROVICED SERVICES
Ma ntaa ver Provided Services ideniliied in Cudonnees Order with Its mxwkckWs sbck4t qxq umhl numbs are provided d redly to
Curslomer by the menulm*m under a separate agreernen t between Cudonw and Iu mamba rer. Cusbnher did assert to and sharply with the
lenns of the agres uert coin the marmdecbser. AT &T is mot a party to IM agreement AT &Ts sole responsibility is to pace Cuslome's orders low
Mesracbrer- Provided Services, except Iwt AT &T may invoice Crdmw for the AlmAoc firer- Pravided Services.
T. LICEMM REMUCTiOMS, REOI fTS
(a) Software is provided etr*d to Its terms of the Software isensor's license agreement which is a separate agreement between Cusbme and
the iaensor. Customer must assent to and comply with the ices agreement
(b) Pmhased Equipment may be mMed to addlortd mormnehts or rsebictiors inpoead by manuleckirer or fexrsor. Custonw must assent to
and comply with all uwdh requ irmne is or undricticrts.
CPE UA Pddag sr a edme - CLW M AT&T and Mom CwAdu" inbenaaoht Pays 3 a 9
v MGM
Rider D — ATM)rovidsd SorWm
1. SERVICE; SERVICE PUBLICATION
service
service Pubkolioa Lmalioe j
UR L
AT &T Ilion Services
AT &T Business service Guide Websile
-
• SG Libr
• Or per applicable Sub-Rider
• Services have an end dale and do not co tin ue under a mortlt lo-monit service arrangement sfler the and d a term unless spedicaly
Wermed as such in Ire applicable Sub mer.
2. INTELLECTUAL PROPERTY RKsNTB
(a) AN irteladual popwty 40 used it providirg, or arising by virtue of AT &Ts perfomunce, of the Services are and will be to sole and exclu
pap mV d AT &T, and neilter ownership nor We to any such propmW will pass to Customer.
(b) Customer shat own copies of any reports produced and furnished lo C usiorrter by AT &T (11epoftj and AT &T Wanis Custaner a perpetualt
non-exclusive. personal and uton•banalereMe rW b reproduce and nadfy Rapods solely for Cuslonmes own nis al business purposes. For
avafdance d doubt Internal business purposes' exclude public disribubon, resale to IrMd pence and revenue generates pugxws.
(c) AT &T graaa lo Cuslonrer the non-excime, personal, and non4anderabie right b use any lams other pan Reporls produced and hannislned lo
Customer by AT &T under Ihle Pricing Schedule, solely @ for Custonees own kernel business purposes during line term d This Being Schedule or
(I) for such other purposes as may be agreed in wuilitg by !a f
(M Except as altewise epedied in Itls Pricing Schedule. no ofner right or license b or under any of Mrs inlefleclual properly rights is salter
granted or brood under We ft ft Sdredule.
I WORK MANW
The provision d Services wrier IMs Pricing Sdmdute shd be pwbrated in a wmkmw lba atartner tat would meat commercial industry standards
n Ire Nell lo wiwit the erode perMbw AT &Ts obigalon under this Seclbn expires upon Cudomses acceptance d Ice Swvbm
A. INDEPENDENT CONTRACTOR
AT &T Is an independent conlraft for Ice Services performed under Pricing Sdiedule.
S. ACCEPTANCE
Upon mvielion of professional and bVierner"on Services rSwvke Complelon Delel, Cusloam ad w shd sign Ire acceptance docranent
AT &T presents or shall provide whin five (S) Business Days of the Service CAmpedon Date wrbm notke to AT &T idetlif tg any non-0onlpming
prolessloral or implenertlalon Smice. 'Business Dar means Monday burgh Friday. excndig AT &T- recognized hoidays l Cmsionter lays to
provide such nolicce, Customer is dewned lo have a WW Im Service as of the Service Complefion Durk. AT &T may invom Cusftm for
prolessional and itoem etelon Services upon am*"
I. MON40UWATION
Customer agrees not la *a* souk for m pleyment any; d AT&T or its subambacom or agents perfuming Services hereunder vntll
one (1) year (plowing Ice coinplelort or terminalion of appicabk Order pursuant to which Ice Servloes were pwfanted wt oA the prior wrillen
consent d AT &T.
7. DELAYS
N Iwre is a delay in providing Services tat was not caused by AT&T. Cuslorner may incur addilbrai laltor or aft charges. AT &T shall nol be
iabie for such a do* Such a delay may also impact ham schedules.
/. REMOTE ACCESS TO EQUNtIIIENT
Customer shall provide remok access lo e*prott dung itstalalion and m iraeheroe for bauble' Al orh, anoralorig and resolulim (Moaner
may salialy Ins mpkeemat () by provicing i 4wW or out•oN mW c nnec m; (r1) pin drip kcatical persarri on Sik; or (W) as 01herwise
described in the applicable Service Glade.
!. EOUNWENT STORAGE
On the premises wirers the Services are being peformed, AT &T or Is subconlraclors may store, at no dtarge, a reasonable amount d equipmak,
taaledak toots and other inane necesmy lot the pecforaance of Services in a secure bcalon parided by Customer ('Storage Ear�Nony
Customer will take reaaanable precaulions b poked ad mW nkin to mbg* of any such dents. Customer agrees In am* daWwy d any such
kains, to peon them or Bred lair peownwa n the Stange Location and lo .nobly AT &T d the delivery and Slerap Lohalwh.
It SERVICES SUPPLER
U an AT &T suppler rreoeseM for the delivery of services ceases lo provide all or a pnlion of such services, sifter Party may terrtMmM rte allecled
portion of the Services. and Customer will receive a Wo•rala relnd of ay amoun is prepaid for such ierminaed Services.
CP£ UA PMq Sd 1 v 1 r— CUMM AT&T vW Qmk mar Co l Inlohraatlorh Pap 4 d th
V WW3
Sub4 Ww 02 — AT&T4%vWed Mabdwuo a Swviae
1. SERVICES; SERVICE PINL ICATiONS
Service Service Publialios Loeallm
AT&T Maireertartoe Sodrliorts CAMS!
AT&T Vdw Ili nlenence SoU1om (AVMS j
AT &T provides AT &T Alai mmwe Solutions and AT&T Voice Maintenance Solutions Senices (oelieclively 'Mlainbrtmt a Servkxs') for certain
equipment ('Supported Equip mf), in amordertce wipe Ids Prickv Sdredub, the amenable SOW and Ire applcabb Service Guide. Supported
Equipment covered by Mantermce Servioea is spedied in an SOW or to Service Guide.
2. CERTIFICATION AND REVIEWS
(a) Marwlimck N s Cartficnlim for Supported Egutpr wt b an ilmn of equWard Is not covered by Ile narplacunts warrmnlp or by a
rtahhdadhrer approved mirk mmnce service kmtedM* before AT&T begins prwidbg Ire Mwitentrnee Service for the equipment, Cuslomw must
provide a mmdwkWs eertiication that equomerd is in workmg order and dgibb to be included in a maidanance plan.
(b) Mar" in Supported Equgtme d covered by Mm*rw m Services. AT&T may conduct periodic w$ m d reviews for ad&itiam or deldws of
Supported EcluomeiM first is bring n MM *mK and wit make any appropriate "us merds b Maiuimiarrce Services.
(c) Nefw Customer nor any party otter flan AT &T or Is designated agertb may afler, repair, or maintain any Stlpporled EgdpmwL
3. MAINTENANCE TERM AND RENEWAL
The tmm for Yairnlenm= Services ( the "M mo mroe Tum') and level of Mw*matce Service are set brut in the applicable Order. UNLESS
EITHER PARTY TERMINATES BY WRITTEN NOTICE ON COMPANY LETTER1 WITH A HANDWRITTEN WNATURE AT LEAST TEN (10)
BUSINESS DAYS PRIOR TO DMATION OF THE TWCUSFIENT MAINTENANCE TERM, AND F THE LEVEL OF MAINTENANCE SERVICE
REFLECTED IN SUCH ORDER REMAINS AVAILABLE LE40ER THE APPLICABLE SERVICE PIDLICATION AT TIME OF RENEWAL, THE
MAINTENANCE TERM WiTH REGAL TO SUCH ORDER AlYrOMATIGALLY RENEWS : (I) FOR VOICE SUPPORTED EQUIPMENT, FOR AN
ADDITIONAL ONE (1) YEAR, AND, (N) FOR DATAMMO SUPPORTED E0UIPMENT. FOR THE SAME LENGTH AS THE EXPIRING
MAINTENANCE TERM. AT &T MAY, AT Tit CommEN EMIEWT OF ANY RENEWAL MAINTENANCE TERM, CHANGE THE PRICE OF
SERVICE UPON AT LEAST THIRTY (30) DAYS PRIOR WRITTEN NOTICE.
&. PRICE CHANGES
AT &T also may dmnge the price of Maktt mence Services on wrnun notice for Supported Equipnmd at Ins bw i a changed, upgraded or added
L REPLA(EJAENT PRODUCTS; EID*F- SUPPORT; RETURN OF DEFECTIVE EQUIPSIGNT
(a) Space parts and ap meM rReplamnsid Poducnl may be new or reconditioned I "hafmd to new In pwkmw oe. AT &Ts provision of
Repleceme d Products during the Makdwwtm Term b eonlingerM upon the delivery schedule of the mw*Aacprer or soppier. AT&T has no Bali ft
for delays in arty ddmy sdadule. AT&T cmnot guera dee firm delivery dates.
(b) I an Ism of Supported Equipment is discor need or placed at end 41e or end4- 9apport sialus by the nmulaclurer, AT &T dial orilyy be
obligated to use wnanefdaly reasonade eBorb to obtain repbcmw pmb mud provide Mm is mice Service for the item d Supported EqWpmt
for which aidMiorai dwges may apply or AT &T may delab such item of Stpuled Equip wd from Mambnance Services and provide a po -rata
rekand.
(c) AT&T YA provide an AMA nuanber for defective Supported Equipment Misfadive Nan'). (udorner shall retinae The Delective Nan wiitn ftV
(30) days after to date of to RMA, or Customer wit be nvoieed, and shat pay, for Ma eorrespondq Replacemmtt Product. Detecto Nems are
tla property of AT &T upon delivery to Ate carrier.
L EXCLUSIONS FOR AT&T-PROVIDED MAINTENANCE SERVICES.
(a) AT &T YA perlorm Maintertanee Services only br dmage b, subetendard pwbmwm of or lalure of Supported Egr*rrne d re&Aq only ken
Supported Equiprra t defects or normal weer mid leer ("Covered Makdo mtal.
(b) Covered Makder mroe does not include hardware defects or solbwe khan nmvNng from w j cause wheboever not dkb des* to AT&T,
irchdrng. but not b cited b: (tQ wkhwm n9. abase, midsse, impopei abrags, improper instalk'ion, knproper makMmwm. improper PIP drial
vottega or clrrem or krproper operMim ( ckdng use in ao*mcdm wilt aquipwatt elackmaly or meehudcaly koompalble); P) uncldeM: (N)
lot (w) bra nt*ure event, kt *d ng, fire, erpbsuon (otter than be or etplosion dearly aOibal" b a Supported 1. power
failure, bghntng or olner induced power stage. bod wind, war, lerrorm , viers and acts of Gott (v) Cuslomer- caused propaaaang enure in
softeners or appbcago w Ml Custoraerjerfamed system cwdpralions: (vii) Cuslo noes k&n to aakMan a proper operalR awilmmenl. to bw*
tip k dais or b secure Is wiwork erwiromwil; iA Cusionees failure to blow reanntertdelons; and, (ix) Few.
relocation, damage or altenlort of In Supported EqudpmM by aryprte other Ilan AT&T or Is designated agora s. Supported EgalpeherM supporting
iP Waphony may etpwwwo certain comproatiees in perbmance. midit and sacnrly even when pobrming as warranted; dsgnostic mud rear
work n rasp oruse to such aoatpromises is not included in Covered Mabdum ce.
(c) Dlagnosic and repair work AT&T pw min whide of Cowed Mwft wsta is ffmmed at AT &Ts preva&V rates ter Wm and mmerials.
CPEUAPrimpS&AdWe— CUSTOM AT&Tw4CealeewCm 81 1 &dwr4len Page5019
Y 101160
Sub4Ww 02 — AT&T4%Wded Maialsom a Servkss
7. AMT - PROVIDED MAINTENANCE SERVICES — SCHEOIS.ED PAYMBIT OPTION
N Cudomer elects ie a mkded payment op w for AT&T-Provided Mairtaiarroe Services. Ore rw nber, bequmcy, and aunt of papoft are
dehmbd in Ote Ouolee. Such ediedrded paynw b mist be paid b AT&T CaplW Savioes, Inc. in US dries b The address spelled in The iwoice.
N Cudoner Ink b pay arty smomrl when due, agars (veintariy or swok wd w* a bu*nrplcy procee ft becomes vuobeg or lonmiales The
applicable AT&TAovided Mainbrrarroe Servicea odw Olen for Mrs mabdal breach, aO tenanting sdiediiled paymaNS shed become
inmedetely due and payable, and oh d be mbc" ntwnodMWy.
CPE UA P+icirg S&M* — CUSTOM ATAT rind Caalourar Caridawal Ini wAmr Papa e d e
V tefiatl3
SdAlider m — Sb*wnat of Work
Instellatbn Site Address: 500 WhRehead Street, Key west, FL 33040
Date of Submission: 01IM7
SELECTION OF EQUIPMENT SERVICE PLAN:
AT&T Voice Maintenance Sokalons X - Essential Plus ®Dedicated OCustom
Initial Term: 12 Months From: 3M5117 To: 14/18 Toth Price: 5163.706.23
Service Plan Payment Temps (default is annual): OMor**
TiERMINATION PRICING ADJUSTMENTS: K Customer terminates AT &T Voice Maintenance Solutions in whole or
in part, including reduction in service level. Customer. depending an the payment tarns. either shall be (a) invoiced
fifty percent (50%) of the fees thirty (30) days from the date AT &T received written notice of termination to the
expiration of the maintenance tern plus any and third party costs incurred by AT &T; or (b) credited
fifty percent (50%) of fees paid for the terminated Service less any nonrecoverable and third party costs.
Renniltance for invoices rendered by AT &T Global Services for Service Plans should be to AT &T Global Services.
PASS Basic ErrNtbmsnt:
Partner Assurance Support Services (PASS Basic) has been inciuded for ate applicable locations for the manufacturer
b provide corrective software content to AT &T. such as software patches and updates to correct known software
issues or defects on behalf of the Customer.
Avays (Nortel) CS1000M — Serial fl 2045W — SW Release 3.0
Avaya (North) CS1000E — SeriaM 318819298 — SOW Release 5.50
Avaya (Norte!) Call Pilot 1005r — Dongie 1010377278 — S/W Release 5.0
AN remote locations associated with above Avaya equipment
Easdbmerrt Exekeded from MahAsnarwe Agreement:
Headsets, poitabWwhelevskordless telephones, answering machines. UPS systems. power conditioners and power
supplies (Including batteries and changers) oonsumables. personal computers. printers, third party software support
(unless otherwise noted) and any software which is at a revision level not supported by the saftare licensor.
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Soecfal Twma:
• AT &T will provide Dedicated Technician(s), as staled in the above referenced Order, to work on the Customers
site(s). AT&T and Customer agree that the duties of the on -site Tedwftkwt(s) shall be primarily b provide the
system Maintenance and secondarily. with time perndging. to provide incidental labor for moves, adds and
changes.
• Dedicaied Technician(s) will be on Customer ske(s) (8) hours per day. five (5) days a week fifty (50) weeks per
year, during the tours of 8:00 A.M. and 5:00 PM, Monday through Friday excluding holidays observed by AT&T.
• AT &T will insure that the Technician Is reasonably trained and qualified to make repairs to systefns ccunm*
rciaintained.
• Customer acknowledges if equipment is declared End of Life (EOL) by Equipment Mmilactwe, AT &T will
provide reasonable efforts to resolve EOL product failure issues. utgi*V Interned resources only. Hardware parts,
I available, may be Willed to secondary supplies.
• For work which requires engineering consideratio% issuance of Sales/Service Orders. or work outside of the
normal schedule work hours will be performed by AT&T and billed to Customer at AT &T then current rates for
labor and materials.
• The C istorner shall not employ, or attempt to employ, any of AT&T's current or fon ner employees with whom
Customer has direct contact in connection with the performance of this order. Cusiorner shall comply with these
conditions through the term of this Order or any renewal thereof and for 12 months thereafter.
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Avaya Software License and Wwanty
(a) Avaya Software is subject b (1) the Awoya N*W S*mm Licanae Twms rAvaya Sd wnKe Lim= Terms'} for Wbp Avaya Purd=W
Equipment or (2) Ome Avaya Software L com Tema br Hwbpe NwW Ndwodis Products C ten abpe Norte) Software Licerwe Terms). provided al
W! /,!suppo.7 Bob ft Avaya Software limn Terms and Hwbpe NwW Software License Terms are separate
aWnmerds between Oustaner and Avaya Customer shah asmd b &W comply with f e Amp S* me L.ioenee Terms or the Herilape Norte)
SoWre L.icermse Teems as appkabte.
(b) for Avaya Pur hoW E"ment, indud'rg bob hemfiepe Avaya and Hwbpe Nortd pnic ctk Avaya Qlobe) Product Wwratmty Poky br End
)isms rAvaya Pmduci Warranty') a the appkabb pass fhto o Purdm W Equipnwnt wanardy- Cudorrmw shat assent b and cam* widen the
AvmyaProdudMvmlypwvidedd su. 7atio ?nlo.
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