Item C23��" me, I #I -IV I I OIL] &I HO 10jr-11 k1a I
Meeting Date: 5/21/14 Division: Co my Administration
Bulk Item: Yes X No Department: Information Technology
Staff Contact Person/Phone #: Bob Ward 453-8792
AGENDA ITEM WORDING:
Approval for the County Administrator or his designee to execute the Statement of Work and
Event Service Order Forms associated with the County's agreement with AT&T for AT&T
Connect Event Services to provide operator hosting services for conference calls conducted by
Emergency Management during an activiation of our Emergency Operations Center (EOC) and
other events at an annual cost of $129.00 per year plus billed for services based on the attached
pricing schedule for services.
ITEM BACKGROUND: This item is for the Statement of Work associated with Hosted Conference
Services that AT&T will provide to Monroe County during a huff icane or other emergency. This
agreement, which the board approved at the regular April 16, 2014 BOCC meeting, will enable
Emergency Management to request that an operator from AT&T be made available during the call to
screen personnel to ensure that only those parties who have a legitimate reason to attend the call
participate and those callers who do not belong are kept out of the call. When each set of calls are
scheduled, Emergency Management will select the services they will require for that call and AT&T
will bill only for those services used based on the included pricing schedule.
PREVIOUS RELEVANT BOCC ACTION: Approval of AT&T Connect Event Services
Agreement on April 16,2014
Approval of AT&T Connect Conference Calling Agreement on August 18,2010
CONTRACT/AGREEMENT CHANGES: N/A
STAFF RECOMMENDATIONS: Approval.
UX111101111 1 `11
INIFFEAEnTIAL OF LOCAL PREFERENCE: —N/A-
COST TO COUNTY: $129/yr + Billed Exp - SOURCE OF FUNDS: N/A
REVENUE PRODUCING: Yes No X AMOUNT PER MONTH $0 Year $ 0
APPROVED BY: County AttPr— OMB/Purchasing Risk Management _al -
DOCUMENTATION: Included X Not Required
CONTRACT SUMMARY
Contract with: AT&T Contract # EYE V138 01242012
Effective Date: 5/21/14
Expiration Date: 4/16/15
Contract Purpose/Description:
Statement of Work associate with our contract with AT&T to provide hosted
conferencing services for Emergency Management to conduct their conference calls dudng EOC
activations with various Government agencies with interests in the Florida Keys for I year.
Contract Manager: Bob and 8792 Information Technology #26
(Name) (Ext.) (Department/Stop #)
for BOCC meeting on 5/21/14 Agenda Deadline: 5/6/14
CONTRACT COSTS
Total Dollar Value of Contract: $ varies Current Year Portion: $ 129 + Usage
Budgeted? Yes Z No F] Account Codes: 0.01-13501-530-410--
Grant: $
County Match: $
ADDITIONAL COSTS
Estimated Ongoing Costs: $129 + use/yr For: Conference Hosting Services SOW
(Not included in dollar value above) (e& maintenance, utilities, janitorial, salaries, etc.)
Changes Date Out
Date In Needed I' -vie 'r
Division Director Yes[] No[]
Risk Management Yes E] No
O.M.B./P rc lk I Yes El NoK1
County Attorney L Yes El NoM
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to-MIUM
OMB Form Revised 2/27/01 MCP 42
Version 1.3.8
aW
CUSTOMER Legal Name ("Customer") AT&T Corp. ("AT&T") (designate other entity if
signing entity other than AT&T Corp)
CUSTOMER Primary Contact AT&T Contacts
CUSTOMER BILLING Contact (REQUIRED)
STATEMENT OF WORK ......................................... ............................................ 4
1. Introduction ........................ ...........................................................................................
4
2. Scope ofWork ...............................................................................................................
4
3. AT&T Responsibilities and Deliverables .....................................................................
4
4. Customer Roles and Responsibilities .............. .........................................................
4
5. Order Governance .........................................................................................................
6
6. Event Services Fees .''---'''--..—....,..—.—'----''—.—.....--.6
7. Engagement Assumptions ...........................................................................................
6
8. Termination and Cancellation ................ .....................................................................
6
EVENT SERVICE DESCRIPTIONS AND FEES .................................................. 7
Implementation.................................................................................................. ....................
7
EventHosting ................................................................ ..........................................................
7
Teleconference Rates byCountry .........................................................................................
8
EmailMarketing ......................................................................................................................
8
Services---''----'----'---'''--'''-----'—..
9
Pmst-Prod ucbmn6Archiving............ ................................................. ............. .....................
1U
Other......................... .......... .................................................................................................
11
AT&T Connect Event Services,'�
AT&T Connect
This AT&T Connect Event Services Statement of Work establishes a contractual
vehicle by which an AT&T Connect Customer may utilize AT&T Connect Event
Services, This _ Agre, emont does not include, require, or commit the AT&T T Connect
------- ---- --
Customer to order, purchase, or procure Event Services with the execution of this
agr�me�nt, Upon execution of this Statement of Work, AT&T Customers may
consult with AT&T Connect Event Services staff on an event -by event basis. At the
request of the Customer, an AT&T Connect Event Services Order will be created to
initiate services according to the Event Services Descriptions and Fees as provided
in this Agreement
"=T= A
SO'N': Statement of "ork — this document presents the AT&T Connect Event Services avWFaF5-
and identifies their prices and ordering process.
AT&T Connect: Web Conferencing Service for advanced web and telephony conferencing.
Customer: An AT&T Connect Customer seeking access to AT&T Connect Event Services.
Intellor Event Management System (EMS): A hosted application service for advanced
scheduling and automation of AT&T Connect events.
Hosting Services: Tech nology-based services whereby Customer content is hosted for access
via the internet.
event.
Event Services Order: A form used to identify the services to be delivered.
Event Services Change Order: A form used to identify changes to an existing Event Services
Order.
AT&T Connect Event Services3
This Statement of Work ("SOW') is Exhibit A to the AT&T Connect Pricing Schedule
("Agreement") between AT&T and CUSTOMER ("Customer"). The services provided to
Customer under the included Statement of Work will be provided by AT&T or one of its
Affiliates.
NOW 1011 W--'- ill I 1114111"I'M 11111MIN111M 1114108 All WN 1-01
OWN
basis. At the request of the Customer, an AT&T Connect Event Services Order will be created to
initiate services according to the Event Services Descriptions and Fees as provided in this
Agreement,
AT&T reserves the right to withdraw this SOW if not signed by Customer and AT&T within sixty
days of the date on the cover page.
9003213M=
Sorvices. AT&T will provide event services as requested by Customer in an approved Order or
Change Order.
. . , z ; *. . - - - a- - - -
3. AT&T Responsibilities and Deliverables.
AT&T will be responsible for the following activities
(i) Assign a designated point of contact to interface directly with the Customer proji
manager and serve as the primary interface to Customer organization.
(i i) Conduct requirements gathering and develop an AT&T Connect Event Services Orde
Change Orders for customer review and acceptance.
Coordinate project schedules with Customer.
(iv) Coordinate Event Services staff as required to meet Customer Orders timeline.
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Orders may include:
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4. Customer Roles and Responsibilities.
Customer is responsible for the following:
(i) Assign a project manager as a Single Point of Contact ("SPOC") per Order or per Event
where Orders are in support of a series of events.
(i i) Coordinate appropriate personnel in support of requirements gathering as reasonably
requested by
Iiii) Participate in meetings and arrange for other relevant business unit personnel
reasonably available for event planning, training, and preparation sessions.
,iv) Review and provide relevant comments as part of content review cycles, trainir:�g
sessions, dry -runs, or any activity as required for AT&T in completing AT&T deliverables
in a timely manner.
(v) Keep AT&T informed of any information or changes which may affect AT&T's performance
of services or require a Change Order,
(vi) Provide AT&T with reasonable access to Customer subject matter experts (SIVIEs) in
support of proper planning and execution of Services in support of any Order.
AT&T Connect Event Services4
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successful conduct events as defined by an Order/Change Order.
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Change Order Process. As changes to the original project are identified, AT&T will create a Change
Order that reflects the additions or deletions needed to accommodate the changes in project scope.
Upon Customer review and acceptance of the Change Order, AT&T will commence delivery of the
change in scope of the Event Services.
All Change Orders are subject to cancellation fees as defined in Termination and Cancellation
paragraph.
Ordor/Change Order Acceptance. Orders and Change Orders must be signed by the Customer prior
to commencement of Event Services. AT&T shall have five business days from the receipt of the
Order/Change Order to provide Customer with a written acceptance or rejection with supporting
explanation.
RM-71"
(1) Orders for Event Services that include the use and access to technology as part of the
delivery of the Event Services is provided on a per -use basis and does not convey
licensing of the technology to Customer.
(ii) Orders for Event Services that include licensing or a subscription to Third Party Software,
if any, may have additional terms and/or other requirements or restrictions imposed by the
manufacturer, supplier or publisher. Customer is solely responsible for ensuring its
adherence to any and all such terms and is deemed to accept them upon commencement
of the Event Services. Failure of Customer to accept Third Party Software License terms
and conditions will result in cancellation of the Order or Change Order per the Termination
and Cancellation clauses below.
6. Event Services Fees.
111 - 6� 0 4, MW 1153�4 1111111IMS KI a M-
(i) Fees associated with an Initial Order are based on the fees as defined in the Event
Services Description and Fees table. Fees that are based on consumption or per minut;
usage may be included in an Order as an estimate based on Customer expectations.
Customer will be billed actual costs for any consumption or per minute based Event
Services.
(ii) Fees associated with a Change Order, if any, are based on the fees as defined in the
Event Services Description and Fees table. Fees that are based on consumption or per
minute usage may be included in an Change Order as an estimate based on Customer
expectations. Customer will be billed actual costs for any consumption or per minute
based Event Services.
(iii) The Fees are exclusive of any applicable taxes, which Customer is responsible for
payment.
to meet the Customer responsibilities as defined in the Customer Roles and
Responsibilities paragraph.
(v) Customer will be charged for actual travel and lodging expenses incurred. All travel and
lodging costs will be calculated and included in Event Services invoicing.
AT&T Connect Event Services5
-211
(vi) Customer will be charged for all miscellaneous costs such as shipping or electronic media
required to fulfill Event Services. All miscellaneous costs will be calculated and included
in Event Services invoicing.
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(i) The scope will not expand beyond the parameters specified in the Order without the
issuance and mutual acceptance of a Change Order,
(ii) Event Services planning and communications will be conducted during regular business
hours 8am — 6pm US ET.
(iii) Event management, monitoring and all Event Services related to the event delivery will be
conducted according to the dates and times of the actual event(s) as determined by the
Customer.
(iv) Event support is provided via telephone, web or email 24 hours a day, seven days a week.
(v) All deliverables will be conducted remotely using AT&T Connect software (or other remote
access tools), email and or/phone unless Customer has requested • availability •
an AT&T staff member which will incur additional standard Travel & Lodging expenses,
(vi) Timely access by AT&T to relevant and accurate information, knowledge and existing
initiative data,
(vii) Timely availability and identification of Customer's personnel to AT&T,
(viii) Timely decisions and approvals • Customer management.
notice to the ♦ party,
(i) Termination or expiration of AT&T Connect Pricing Schedule will automatically cause
cancelation • this associated SOW and terminate all Orders/Change Orders.
(ii) Customer will pay AT&T for all fees per the Cancellation Policy as set forth in the
Cancellation •! below.
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(i) Customer will pay AT&T for all fees and expenses incurred as of the date of termination,
including any expenses associated with such cancellation including, but not limited to,
services delivered in part or in whole, miscellaneous, and travel expenses.
(ii) Customer will forfeit any remaining balance for pre -paid services.
(ill) Cancellation of an Order/Change Order will terminate all Event Services included in the
Order/change Order.
ill aveivt data nust ha
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AT&T Connect Event Services6
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Implementation
Product ID Product Name
AT&T Connect
Product ID Product Name
Provisioning of: AT&T Connect I Intellor Event Management System (EMS) I Email Marketing I Multi Media
Fee / Fee Type Prerequisites and Details
AT&T Connect I Intellor Event Management System (EMS)
Fee / Fee Type Prerequisites and Details
Description
Description
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AT&T Connect
M�M
COUNTRIES
ARGENTINA
TF=Toll Free, CP
Caller Paid
TF
Rate per
Minute
$0,173
COUNTRIES
HUWiARY
TF=Toll Free, CIP
Caller Paid
TF
Rate per
Minute
$0129
COUNTRIES
POLAND
TF=Toll Free,
CP = Caller
Paid
TF
Rate per
Minute
$0.089
AUSTRALIA
TF
$0085
ICELAND
TF
S0-203
PORTUGAL
TFIGIS GP
$0.172
AUSTRIA
TF
$0,116
INDIA
TF
$0,150
ROMANIA
TF
S0.449
BELGIUM
TFIGIS CP
$0.132
INDONESIA
TF
$0.280
RUSSIA ICB
TF
$0.371
BRAZIL
AT&T Direct Toll
Free
$0228
IRELAND
TF/GIS CP
$0.203
SAUDI ARABIA
TF
$0.504
CANADA
TF
S0-084
ISRAEL
TF
50-091
SINGAPORE
TF
50.084
CHILE
TF
S0.262
ITALY
TF
S0.163
SLOVAKIA REPUBLIC
TF
$0.267
CHINA
TF
S0-298
JAPAN
TF
50-109
SOUTH AFRICA
TF
S0.115
COLOMBIA
TF
SO.259
LATVIA
TF
$0.104
SOUTH KOREA
TF
$0.179
LUXEMBOURG
TF
S0-107
SPAIN
TFIGIS CP
S0.154
CZECH REPUBLIC
TF
S0-197
MALAYSIA
TF
S0-084
SWEDEN
TF/GlS CP
$0227
DENMARK
TF
S0A11
MEXICO
TF
S0,129
SWITZERLAND
TFIGIS CP
$0.109
DOMINICAN REPUBLIC
TF
S0-185
NETHERLANDS
TFIGIS CP
$0-094
TAIWAN
TFIGIS CP
S0.204
FINLAND
TF
$0.248
NEW ZEALANID
TFIGIS CP
S0-090
THAILAND
TF
$0,091
FP,ANCE
TF
S0-145
NORWAY
TF
S0-162
UNITED KINGDOM
TF
$0.089
GERMANY
TFIGIS CP
$0.093
PANAMA
TF
S0,093
UNITED STATES
TF & CP
$0.039
GREECE
TF
$0129
PERU
TF
S0281
VENEZUELA
TF
$0,217
HONG KONG
TF
$0.085
PHILIPPINES
1
To
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UAE
AT&T Direct Toll
Free
$0.215
Teleconference access and rates subject to change
32=a=
intemm-100 Intellor Email Marketing 1000 Send Credits
intemh-150 Intellor Email Marketing 5000 Send Credits
intemh-200 Intellor Email Marketing 10000 Send Credits
intemm-210 Intellor Email Marketing 25000 Send Credits
internh-220 Intellor Email Marketing 50000 Send Credits
intensh-220 Intellor Email Marketing 100000 Send Credits
$ 30 / Fixed Fee capacity to send 1000 emails
$ 117 /Fixed Fee capacity to send 5000 smalls
$ 205 Fixed Fee capacity to send 10000 emails
$ 439 Fixed Fee capacity to send 25000 emails
$ 702 /Fixed Fee capacity to send 50000 emails
-
$ 1,053 / Fixed Fee capacity to send 100000 emails
Need to promote an event? Our Email marketing
service will provide a hosted email marketing
to just a few or tens of thousands!
AT&T Connect
Event Services
Product ID Product Name
Fee I Fee Type Prerequisites and Details
Description
of of
AT&T Connect Event Services9
StateOfFIL-MonroeCountv-ATMES SOW-ATTC lE-V1 3B-RVP-02202012-8-28-13.docx - 8/28/2013 4:31 PM
Event Services
Product ID Product Name Fee / Fee Type Prerequisites and Details Description
Post-Production/Archiving Services
Product ID Product Name Fee / Fee Type Prerequisites and Details Description
Post-Production/Archiving Services
Product ID Product Name
Multi Media/Archive hosting
Fee / Fee Type Prerequisites and Details
Description
Other
Product ID Product Name Fee / Fee Type Prerequisites and Details Description
AT&T Connect Event Services
O►derType
Event Services 4rder0
OrriPr,ChanneOrder ID
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AGC Corrpary
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