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Item E3E3 M BOARD OF COUNTY COMMISSIONERS County of f Monroe 4 A , Mayor George Neugent, District 2 The Florida Keys Mayor Pro Tern David Rice, District 4 Danny L. Kolhage, District 1 Heather Carruthers, District 3 Sylvia J. Murphy, District 5 County Commission Meeting July 19, 2017 Agenda Item Number: E.3 Agenda Item Summary #3177 BULK ITEM: Yes DEPARTMENT: Budget and Finance TIME APPROXIMATE: STAFF CONTACT: Tina Boan (305) 292 -4470 No AGENDA ITEM WORDING: Transmittal of the 2017 Residential & Business Community Input Survey Report for the Fiscal Year 2018 Budget. ITEM BACKGROUND: The County Administrator directed staff to conduct a follow -up to the 2009 Residential & Business Survey to serve as a framework and guidance tool for the development of the FY2018 Budget. Residential and Business surveys were distributed at community forums, available on the County website, at County libraries and a random mailing was conducted. Increased awareness was promoted through the local news coverage, social media outlets and advertised on Monroe County Television (MCTV). As a result of this outreach 443 residential surveys were completed and 23 business surveys completed. Results of the surveys are presented in the 2017 Residential & Business Community Input Survey Report. PREVIOUS RELEVANT BOCC ACTION: None CONTRACT /AGREEMENT CHANGES: No STAFF RECOMMENDATION: DOCUMENTATION: Residential & Business Survey Report FINANCIAL IMPACT: Effective Date: Expiration Date: Total Dollar Value of Contract: Total Cost to County: Packet Pg. 1497 Current Year Portion: Budgeted: Source of Funds: CPI: Indirect Costs: Estimated Ongoing Costs Not Included in above dollar amounts: Revenue Producing: Grant: County Match: Insurance Required: Additional Details: If yes, amount: None REVIEWED BY: Tina Boan Bob Shillinger Maria Slavik Kathy Peters Board of County Commissioners Completed Completed Completed Completed Pending 07/03/2017 12:35 PM 07/03/2017 12:52 PM 07/03/2017 12:54 PM 07/03/2017 1:46 PM 07/19/2017 9:00 AM Packet Pg. 1498 MONROE COUNTY BOARD OF COUNTY COMMISSIONERS SU , FISCAL YEAR 2018 BUDGET RESIDENTIAL & BUSINESS COMMUNITY INPUT SURVEY REPORT 2013 -2018 STRATEGIC PLAN JULY 1% 2017 a� r O r O M m a m r a c r E E O U c m 06 CD r N r M O CL d m 06 R r C d E a Packet Pg. 1499 Table of Contents Community Outreach Overview ..................p. Resident Satisfaction Survey Results.......... p. Business Satisfaction Survey Results.......... p. Attachments: 2017 Residential Survey Instrument 2017 Business Survey Instrument 2 0 M a� r O r 0 M E E O U d m 06 r O N r M O CL d T d 7 N N N O C 7 m 06 R r C d r C d E t V fSf r r Q Packet Pg. 1500 q M 2017 Monroe County Community Outreach Honorable Mayor, Members of the Commission, County Administrator and Citizens of Monroe County: In 2009, the Monroe County Board of County Commissioners, led by the County Administrator, began the process of developing a long -term vision for the community. The 2013 -2018 Strategic Plan articulates the County's vision identifying priorities, goals and providing a bridge to the future based on information gleaned from both residents and the business community. From the beginning, the effort was to create a community -wide vision reflecting the desires of Monroe County residents and stakeholders, while meeting the mandated core services of County government as defined in the Florida Statutes thereby directing decision - making by botr the County and local community leaders. During its development, the County Administrator challenged staff with a new set of "Guiding Principles" which served as our core values moving forward: Integrity Shared purpose Competence Accountability Adaptive management Courageous communication Stewardship R e "„s I Applying the guiding principles, the Administrator and staff set out to effectively gather opinions and ideas from a county -wide range of stakeholders through a series of 24 community outreach meetings to gather face -to -face direct feedback from constituents from the Upper, Middle and Lower Keys. At the community meetings, Residential and Business surveys were distributed and comments from the public were solicited. The survey questions covered government operations, services, responsiveness and a variety of other County issues. Additionally, the surveys were distributed through mailings, public commission meetings and made available on the County website. A separate on -line Customer Satisfaction Survey was also available on our website and staff reviewed 490 responses to that survey. 0 0 a a� a� s' U) T a c r . E E 0 U a� E 0 m 06 c a� 0 N r 0 CL U) a� c 0 m 06 R r C R a� r c a� R r a Packet Pg. 1501 E.3.a 2017 Monroe County Community Outreach Packet Pg. 1502 0 There were 168 responses to the 2009 Resident Survey and 46 responses to the 2009 0 CL Business survey. Those results were made available as the appendix of the 2013 -2018 Strategic Plan. co At the beginning of the Fiscal Year 2018 budget cycle, which is the final year of the current strategic plan, the County Administrator directed staff to conduct a new follow -up survey and hold a series of Community Outreach Forums to serve as a framework and guidance tool for the development of the 2018 Budget. E E 0 U Community Outreach Calendar: E February 22, 2017 - 12.00 P. M. Islamorada Chamber of Commerce (Post Card Inn) 0 °0 06 March 3, 2017 - 7:00 A. M. Sunrise Rotary (Marriott Beachside, KL) March 8, 2017 - 11.30 A. M. Key Largo Chamber of Commerce (Pilot House, KL) r 7:00 PM Key Largo Federation of Homeowner's Association (MEN Govt. Center) March 14, 2017 - 6.00 P. M. Upper Keys Community Forum (MEN Govt. Center) March 20, 2017 - 12.30 P. M. Last Stand (VNA Hospice, 1319 Williams Street) r CD 6.00 P. M. Southernmost Republican Club (VFW, 2200 N. Roosevelt) March 21, 2017 - 12.00 P. M. Marathon Chamber of Commerce (Overseas Bar and Grill) r v March 22, 2017 - 12.00 P. M. Marathon Rotary (Florida Keys Country Club) o March 23, 2017 - 11.00 AM Key West Rotary (Marriott Beachside, 2nd Floor) a 6.00 P. M. Lower Keys Community Forum (Harvey Government Center) April 10, 2017 - 6.00 PM Middle Keys Community Forum (Marathon Government Center) in April 13, 2017 - 6.00 PM Lower Keys Chamber of Commerce (Boondocks Bar and Grille) April 25, 2017 - 6:00 PM Sunset Rotary (Bottle Cap Lounge, The Blue Room) N April 26, 2017 - 12.00 PM Key West Chamber of Commerce (Marriott Beachside, 2nd Floor) m June 14, 2017 - 11.45 AM Key West Association of Realtors (Marriott Beachside, 2nd Floor) R r c a� The community forums served as a multi- faceted outreach program, giving staff the opportunity to use the information gathered as the foundation upon which programs and resources would be allocated in the Fiscal Year 2018 budget. E 0 r r a Packet Pg. 1502 2017 Monroe County Community Outreach The forum outreach included five elements: 1. Access to a representative group of Commission members, Monroe County Senior Leaders and the County Administrator. 2. Visual communication through a short film outlining some of the County's responsibilities and accomplishments, with an emphasis on the character, image and assets of the community; ending with an invitation by the Mayor to "tell us what you want" from your County government. The video can be viewed at: htto : //www.monroecounty- fl.gov /CivicMedia2VID =20 R ___; _- -= JAN -- 14 3. On -going verbal communication providing and gathering information and facilitating discussion with forum attendees. 4. Distribution of the 2016/2017 State of the County Report detailing information on departments, programs and contact information. a. Distribution of the 2017 Residential and Business surveys. O 0 a a� a� s' U) T a c r E E O U d c DO 06 r c d r O N r M O CL d T d s' 7 N N N R C 7 m 06 R r c a� a� r c a� E R a Packet Pg. 1503 2017 Monroe County Community Outreach VI W- Lq r a Surveys were also available on the County website, at County libraries and a random mailing was conducted Increased awareness was promoted through local news coverage, social media outlets and advertised on Monroe County Television (MCTV). We are pleased to present the results of the Community Outreach Survey report to you. This document of the survey results represents the culmination of an effort by the County Commission, Administration and staff that began in January 2017. Over the succeeding months more than 443 citizens from across the County generously gave of their time to answer survey questions, participate in group meetings, offer ideas, and debate issues. r t- X = k ft�T-; h� -gyp I I � I k . _ J S While issues were noted, participants in each geographic area, including the Upper, Middle and Lower Keys, expressed high levels of satisfaction with the performance of their local County government. O 0 a a� s' U) r a c E E O U rn a� c m 06 r c a� 0 N r O CL d 7 N N N R C 7 m 06 R r C R d r C d E R a Packet Pg. 1504 2017 Monroe County Community Outreach The results of the community outreach meetings mirrored the residential and business survey responses in many respects. We learned the following information, Q27. *, from respondents when asked to list their top three (3) priorities for Monroe County for the next 5 years: Traffic /Road Safety /Pedestrian Safety Affordable/Workforce Housing Growth Control /Over Development /Lack of Open Space See page 36 for the full listing of responses to Q.27. *Q27. Reflects responses to an open -ended question. Open ended questions generally require more thought and are more than a simple one word answer. The responses to Q27 were not prompted from a list but are the priorities the respondents compiled themselves. If more than three (3) issues were listed, only the first three responses were tallied. 0 0 CL U) 0 CL _ r_ 0 E E 0 U d c m 06 r c d r O N r M 0 CL (D a� s' 0 U) a� c 0 m 06 R r c a� a� r c a� E m r Q Packet Pg. 1505 E.3.a v From the respondents we also learned which issues were most important from Q34. *A list of issues were provided and the respondent was asked if they were important issues. The `Yes, very much' top three (3) responses are provided: Traffic on US 1 Water Quality Citizen's Wind Insurance Rates See page 41 for the ranking of the full list. "Q34 is a closed ended question. Respondents were provided with a list of issues and a list of response choices and asked to circle the response choice that best described their feeling toward the issue. moor# SLR. u , Other important survey questions include: How would you rate Monroe County Government in terms of responsiveness to questions and /or complaints? (Q7, see page 14 for results). Is Monroe County generally going in the right direction? (Q19, see page 31 for results) How do you think continued development in Monroe County is affecting the quality of life? (Q23, see page 33 for results). How do you feel about the taxes you pay to the County? (Q30, see page 39 for results). For this and all other statistical data please peruse the enclosed 2017 Residential and Business Survey Results. O 0 a a� s' U) a c c E E O U d c m 06 r c m a� r O N r M O CL d T s' 7 N a� c m 06 R r c a� a� r c a� a Packet Pg. 1506 2017 Monroe County Community Outreach 2017 Monroe County Community Outreach Thank you for the opportunity to serve and work with an outstanding group of people on a project of such importance to our local community. We continue to value the input provided by our residents and local businesses. We remain committed to providing a transparent, responsive, accountable and adaptive form of local governance meeting the ever changing needs of our County. Tina Boan Sr. Director of Budget & Finance Senior Leadershi Roman Gastesi Bob Shillinger Christine Hurley Kevin Wilson George Brentnall James Callahan Cammy Clark Judy Clarke Don DeGraw Laura deLoach- Hartle Sheryl Graham Rick Griffin Rhonda Haag Norma Kula Alan MacEachern Cynthia McPherson Roy Sanchez Mayte Santamaria Lisa Tennyson Will Thompson i OK 0 r 0 a a� s' 0 U) r 0 c c 0 E 0 U a� E 0 m 06 2 r c a� a� r 0 N 0 Q d S' 7 U) N N 4D C 7 m 0 6 R r C d r C d E t V fSf r r A special thank you to Janet Herbener, Grants & Finance Analyst, for her work a compiling the survey results and generating the statistical data and graphs for th 2017 Residential and Business Survey Results I Packet Pg. 1507 2017 Residential Survey Results Statistical Data &Graphs a� r 0 r 0 CL m a m 0 T 0 CL C r C 0 E E 0 U m C r O N 0 CL C m 06 R r C R d r C R E t V R r r Q Packet Pg. 1508 E.3.a v 100% 2009 Yes 91 % 90% 2017 Yes 93% 80% 70% 60% 50% 40% 30% 20% 2009 No 8% 2017 No 7% 10% 0% • Q35.Full Time Resident 2009 Yes 90% 2017 Yes 81% r r M O CL T d N r 2009 No 61 % C 0 Q40. Gender 2009 2017 Male 50.6% 51.5% Female 49.4% 48.5% The demographic comparison of the respondents between 2009 and 2017 shows a consistent profile of respondents to the survey. Data comparisons of ideas, level of satisfaction, and concerns for Monroe County should provide an accurate picture of how things have changed in the last eight years. 30% 25% 20% 2009 No 87% 2017 No 89% Q41. Which best describes your household o income before taxes last year? m 15% 14% 11% 10 - 5% 5% 5% � - 1 % 2 % 0% d 26% 2017 No 62 0 r 2009 Yes 55% 2017 Yes 57% 23% e E E 2% 2009 No 45% C 2017 No 43% 2009 Yes 39% 20% U 19% 2017 Yes 38% — y 7% d 16% C 7 m 2009 No 10% R 00 2017 No 19% 2009 Yes 13% 06 2 2017 Yes 11 % C Q36.Own Home Q43.Employed in Q45.HH w /Children Q41.HH Income > Monroe County $100K c N Q40. Gender 2009 2017 Male 50.6% 51.5% Female 49.4% 48.5% The demographic comparison of the respondents between 2009 and 2017 shows a consistent profile of respondents to the survey. Data comparisons of ideas, level of satisfaction, and concerns for Monroe County should provide an accurate picture of how things have changed in the last eight years. 30% 25% 20% 2009 No 87% 2017 No 89% Q41. Which best describes your household o income before taxes last year? m 15% 14% 11% 10 - 5% 5% 5% � - 1 % 2 % 0% d 26% V�a 1�� a`�� k�a E ■ 2009 2017 Q Packet Pg. 1509 2017 Residential Surv Results Respondent Profile Demographic Comparison 2009 vs 2017 23% 2% N 20% N 19% 7% 16% N 7 m 06 R m V�a 1�� a`�� k�a E ■ 2009 2017 Q Packet Pg. 1509 2017 Residential Surv Results Respondent Profile Demographic Comparison 2009 vs 2017 E.3.a 443 residents participated in the self- administered survey. • 329 residents completed the survey and mailed it to our office. • 114 residents completed the survey electronically on the Monroe County Website. Q1. Are you a resident of unincorporated Monroe County? (Unincorporated Monroe County is that part of the County that is outside of the boundaries of the Cities of Key West, Marathon, Layton, Key Colony Beach or Village of Islamorada.) Yes No 0% 10% 20% 29°i 30% 40% 2017 Q2. If yes, where in unincorporated Monroe County? Lower Keys (MM 5 -27) Middle Keys (MM 27 -65) Upper Keys (MM 72 -113) 50% 60% 70% 80 / Q2. & Q3 Combined Ar Islamorada 5% Islamorada & Upper Keys ■ 1 ° MAR, KCB & LAY & Middle Keys Mid Q3. If you are not a resident of unincorporated City of Key West & Lower Keys Monroe County, please tell us where you live. City of Key West City of Marathon Key Colony Beach Layton Village of Islamorada 0% Key Wost 24 0% 10% Imi O r O a aD 1d Are of Residency v O Upper Keys 28 T d S' O die ys, 8% N N N GD C % to Lower Keys, m 25% Od f4 20% 30% 40% r C O Total Upper Keys = 33% Total Middle Keys = 18% C Total Lower Keys = 49% E 100% t V cc r Q Packet Pg. 1510 2017 Residential Survey Results 0% 10% 20% 30% 40% 50% 2017 10% 20% 30% 40% 50% 60% 70% ■ 2017 N a c r . E E O U rn rn d E m 06 o r c m a� r O N Packet Pg. 1510 2017 Residential Survey Results 0% 10% 20% 30% 40% 50% 2017 10% 20% 30% 40% 50% 60% 70% ■ 2017 E.3.a 2017 Residential Survey Results us where and for how long. v 0 Q5a. Number of years: Q4. How many years have you lived here? a CL m Less than 5 years Less than 5 years 21.4% >+ � 30% 6 to 10 years 2.2°/ 6 to 10 years 14.3% 25% ° 22.0 /0 17 600 N 11 to 15 years 12.2% N 20% Q to c 16 to 20 years 16 to 20 years 1.1% 14.3% r 10% 6.6% 7.7% — 21 to 25 years 7.7% E 5% C 21 to 25 years 5. % 9.5% 7 m 7 E 31 to 35 years 7.5% 06 ao r o � �e�e �aaa �e�e 36 + 26 to 30 years 90% 50., R °� Zt a �at 0° �a \e �o m� C U 31 to 35 years 7.8% o� 1, o�� o � ° �� JQ e o 0% 10% 20% 30% 40% 50% �C Ik a rn d J` w2017 2017 C 36 + years C 11.5% d N m t v m r 0% 5 % 10% 15% 20% 25% 06 2017 c m a� r` r O N Q5 & Q5a. If you have lived somewhere else in the Keys prior to your current residence, please to us where and for how long. v Q5a. Number of years: 0 Q5. Where: CL 35% 29.7 /o ° Less than 5 years 3 >+ � 30% 6 to 10 years 2.2°/ 25% ° 22.0 /0 17 600 11 to 15 years 2.2°/ N 20% 15. o — to 15% — 16 to 20 years 1.1% 10% 6.6% 7.7% — 21 to 25 years 7.7% E 5% 0 . 0% 1. 17 - 26 to 30 years 5. % 7 m 0% 31 to 35 years 7.5% 06 ao r o � �e�e �aaa �e�e 36 + 50., R °� Zt a �at 0° �a \e �o m� years 4) o� 1, o�� o � ° �� JQ e o 0% 10% 20% 30% 40% 50% �C Ik a J` w2017 2017 C d E t v m r r Q Packet Pg. 1511 2017 Residential Survey Results 60% 50% 40% 30% 7 % 26% 20% 10% 0% 15% 8% ■ 3% Excellent Good Fair Poor No Opinion m 06 ■ 2009 2017 r c The level of satisfaction living in Monroe County between 2009 and 2017 appears to be consistent. r O N r M Q2.& Q3. Area of Residency Q6. How would y ou rate our level of y y y satisfaction living in Monroe County? W No irea of Residency a� N Opinion y a� Key West & Lower 24.4% 57.7% Keys MAR, KCB, LAY & 29.3% 44.0% Middle Keys Islamorada & Upper 30.7% 55.7% Keys c 13.6% 2.8% 1.4% � m 06 18.7% 5.3% 2.7% c a� 12.1% 0.7% 0.7% a r c m The level of satisfaction living in Monroe County in 2017 E appears to be consistent among the three areas of residency. Q6. How would you rate your level of satisfaction living in Monroe County? r r a Packet Pg. 1512 53% 54% 0 0 M a m s' N a c r . E E 0 U N 2% 1% Excellent Good Fair Poor No Opinion m 06 ■ 2009 2017 r c The level of satisfaction living in Monroe County between 2009 and 2017 appears to be consistent. r O N r M Q2.& Q3. Area of Residency Q6. How would y ou rate our level of y y y satisfaction living in Monroe County? W No irea of Residency a� N Opinion y a� Key West & Lower 24.4% 57.7% Keys MAR, KCB, LAY & 29.3% 44.0% Middle Keys Islamorada & Upper 30.7% 55.7% Keys c 13.6% 2.8% 1.4% � m 06 18.7% 5.3% 2.7% c a� 12.1% 0.7% 0.7% a r c m The level of satisfaction living in Monroe County in 2017 E appears to be consistent among the three areas of residency. Q6. How would you rate your level of satisfaction living in Monroe County? r r a Packet Pg. 1512 53% 54% R M 2017 Residential Survey Results Q7. How would you rate Monroe County Government in terms of responsiveness to your 4o r __-qme stions and /or complaints? 0 A stellar increase in satisfaction of Monroe County Government's responsiveness to questions /complaints. The rating of Excellent or Good increases from 27% to 45 %. 40% 35% Excellent Q8. How often do you interact with County employees? 22% CL m d' s' 26% y CL r- 17% r 'c 10% c E 0 U rn rn Poor No Opinion C 0 m 06 r c d Good Fair ■ 2009 2017 45% 40% 40% 40% 35% 30% 25% 23% 20% 19% 17% 15% 16% - , 11% 10% 5% 5% 0% Weekly Monthly > Once per Year, < Once/Year Never Than Monthly ■ 2009 2017 Q8. Frequency of Interaction Q7. Rating of Responsiveness Weekly Monthly > Once per Year Once/Year Never Total 1.7% 5.7% 3.7% 1.7% 6.4% 3.4% 5.7% 13.5% 10.8% Frequency of Interaction with W Monroe County r does not appear to N have an effect on 4.4% the rating of v responsiveness. 34.7% See Table below. $ 3.4% 1.0% 3.0% 0.7% 4.7% 4.2% 1.5% 0.2% 4.4% 0.5% 0.7% 10.1% 34.7% 22.7% 9.6% 22.9% 100% Packet Pg. 1513 d T S' 7 a� E • m R 2.5% 17.2% a� 3.4% 16.0% y 7.6% 40.4% m r c d 4.7% 15.8% t m 4.7% 10.6% Q 22.9% 100% Packet Pg. 1513 2017 Residential Survey Results - Q9. The following are a Y number of county - funded services and infrastructure. Rate your level of overall satisfacbon with each of the following: Q Twenty -six county- funded services and infrastructure items were in rated for satisfaction. Twenty (20) were rated in 2009 and again in 2017; fifteen (15) of the twenty (20) county- funded services had E an increase in level of satisfaction from 2009 to 2017. The r Excellent/Good ratings have circle around the rating when there is an increase in level of satisfaction. E O U 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Q9a. Animal Control Services 09c_ Airnorts 40% 35% 30% 25% 20% 15% 10% 5% 0% 2% Excellent Good Fair ■ 2009 2017 .1.rn. Poor No Opinion m s' U Q9d. Building Permits y 40% 35% 30% 25% 20% 15% 10% 5% 0% 1% Excellent Good 23% 18% Fair ■ 2009 2017 O C 34% 3o m 28% 06 5% R r C _ d Y- W E t Poor No Opinior r r Q Packet Pg. 1514 Excellent Good Fair Poor No Opinion ■2009 2017 rn rn d E Q9b. Air Ambulance Services m (Trauma Star) 06 cC 0.4 0.35 34% — 0.3 — O 0.25 — 0.2 19% — O N 0.15 — 0.1 — r 0.05 5% 5% 0 O Excellent Good Fair Poor No Opinion d W 2009 (Service Not Rated) - 2017 >% m s' U Q9d. Building Permits y 40% 35% 30% 25% 20% 15% 10% 5% 0% 1% Excellent Good 23% 18% Fair ■ 2009 2017 O C 34% 3o m 28% 06 5% R r C _ d Y- W E t Poor No Opinior r r Q Packet Pg. 1514 Excellent Good Fair Poor No Opinion ■2009 2017 1 E.3.a 2017 Residential Survey Results - Q9. The following are a number of county - funded services and infrastructure. Rate your level of overall satisfaction with each of the following (cont'd): i O We. Canal Restoratioi 0.4 0.35 0.3 0.25 23% 0.2 17 0.15 0.1 0.05 2% 0 Excellent Good Fair Poor No Opinion 2009 (Service Not Rated) - 2017 Q9g. County Beaches 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 16% 16% 6% 5% Poor NOpinion Q9i. County- Sponsored Art /Cultural Events 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% M 35% 30% 25% 20% 15% 10% 5% 0% 55% 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 2009 — Code Enforcement T m WE 2017 - Code Compliance Q9h. County Park s O Q .3% _ � d Poor No Opinion 7 N rn rn Q9j. County's Channel 76 c 70% 60% 29% 50% 27 % 40% 30% 23% 20% 18% — ' 10% - 8 % 13% 7% 13 7% No Opinion 0% Excellent Good Fair ■ 2009 2017 7 T 30% O 27 °0 26' C 22% +�'+ 7 E E O U rn rn m Poor No Opinii O m 06 r � a� O r O N r M m 06 54% cs r C O d r C 2% 2% E Poor No Opinion r r Q Packet Pg. 1515 Excellent Good Fair ■ 2009 2017 Excellent Good Fair Poor ■ 2009 2017 Excellent Good Fair ■ 2009 2017 Excellent Good Fair ■ 2009 2017 2017 Residential Survey Results -Q9. The following are a number of county - funded services and infrastructure. Rate your level of overall satisfacbon o with each of the following (cont'd): i O M Q9k. County's Website Q91. Emergency Medical Services 45% 45% N 40% 38% 40% 39% Y 7 35% o 0 34% 35% M 30% 0 30 /o 28% o 25 /0 T 25% 24% 1 25% 20% 1 70 � 15% 0 0 — 20% — E 15% 10% — — 15% — E O 5% 1 % — 10% 0 0 — U 0% 5% 1 0 4% Excellent Good Fair Poor No Opinion 0% Excellent Good Fair Poor No Opinion 'U) ■ 2009 2017 ■ 2009 2017 m 06 Q9m. Fire /Rescue Services Q9n. Hurricane 50 % 45% -1'43 0 0 40% ° 40°0% 35% 0 0 r 35 o of 33% 30% 0 28% O 30% 97% /o 25 o N 25% 0 20 /o 0 — h 20% 8% 15% 0 12% — � r 15% I — 11 10 %'j .M. 10% 0 — 10% o — 5% — 5% O 0% Q 0 0 /o Excellent Good Fair Poor No Opinion � Excellent Good Fair Poor No Opinion ■ 2009 2017 ■ 2009 2017 N Q9o. Libraries y 45% Q9p. Sanitation Services N 40 7 40% 45% m 35% 36% 36% 40% 40% 06 0 30% ° 35% 0 34% 33% r 25% 30% 20% 16 %18 °/ 25% a 15% 9% — 20% 16% 10% 99 5% — 15% 0 11% 5% o — 10% 85 5% o 0% 5% Excellent Good Fair Poor No Opinion t 0% V ■ 2009 2017 Excellent Good Fair Poor No Opinio r Q ■ 2009 2017 Packet Pg. 1516 2017 Residential Survey Results -Q9. The following are a number of county - funded services and infrastructure. Rate your level of overall Y 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% satisfacbon with each of the following (cont'd): Y O ,z Q9q. Sea Level Rise Preparedness Q9r. Sheriff's Services m 0.4 37% 50% o 7 0.35 — 45°/ 40o N 0.3 0 of 7 35% Q C 0.25 30% — T 0.2 19% o 0 25% C 20% 7 0.15 0 15% E 15 /0 10 % 8% ° 0.1 6% i 10% 6% O 0.05 — 5% 0% 0 N 0 Excellent Good Fair Poor No Opinior Excellent Good Fair Poor No Opinion ■ 2009 2017 2009 (Service Not Rated) - 2017 m 06 Q9s. Social Services Q9t. Sustainability r C 0.45 42% M_ 0.4 tl1 O 0.35 0.3 — C 0.25 2 CV 0.2 — 16% 0.15 - 12% — 0.1 7% — -t O 0.05 O N — & — k — Q Excellent Good Fair Poor No Opinion 0 Excellent Good Fair Poor No Opinion d 02009 2017 (Service Not Rated) - 2017 N r rn Q9u. Storm Water Management Q9v. Recycling Services N 40% 40% - 37% 7 36% m 0 ° 0 35% p6 30% 29 0 30% cs r —' 25% — C a10% 25% G1 20% 19% — a 16% 20% to 15% — 10% ° — 15% 13% r o C 5% — 10% 7% 7% 0% 5% t 5 Excellent Good Fair Poor No Opinion 0% ■ 2009 2017 Excellent Good Fair Poor No Opinion r Q 2009 (Service Not Rated) - 2017 Packet Pg. 1517 2017 Residential Survey Results - Q9. The following are a Y number of county - funded services and infrastructure. Rate your level of overall satisfacbon with each of the following (cont'd): o ,z Q9w. Road /Bridge Safety & Q9x. Wastewater Construction in Maintenance 40% a 50% 4 0o ° 35% 35% E 30 32% > 40% 30% — 7 30% 25% 0 21% E 20 /o o O 20% 0 20°/.20% 18% 19% 20 0 0 16% y 15 /o 0 10% 11% 11% d 10% o — 0% 10% 6 — N 5% m 0% Excellent Good Fair Poor No Opinion 0% 00 Excellent Good Fair Poor No Opinion ■ 2009 2017, ■ 2009 2017 a� Q9y. Veterans Services Q9z. OF Extension Services r 0 70% 80% N ° 69 %_,. 60% 59 /0 70% h r M 50% 60% — 52% 40% 50% O Q d 30% 40% _ T 20% 15% 30% 21% 12% 20% 179 /17 %a e N 10% ° 7% to 0% 10% 8% ' . 4% � 2% e C Excellent Good Fair Poor No Opinion 0% y Excellent Good Fair Poor No Opinion 2009 (Service Not Rated) - 2017 m ■ 2009 2017 06 R r C O d r C d E t V fSf r r Q Packet Pg. 1518 E.3.a Another increase in satisfaction among county residents is reported with the overall quality of County services. The rating of Excellent or Good increases from 56% (2009) to 74% (2017). Below is the reason, described by the respondent, for the rating. 70% 60% 50% 40% 30% 20% 10% 0% ro 18% 2% Fair Poor No Opinion ■ 2009 2017 Q10a. Why? Q10. How would you rate the overall quality of County Services? Good services provided by County County Issues Not Resolved (e.g. housing, traffic) Caring /Helpful /Good Service /Good Effort Room for Improvement Responsive/Timely /No Problems Some Helpful & Some are not Helpful Wasteful Spending Service is Poor: Building Department Tourists Priority over Residents Provides Good Service: Sheriff's Office Provides Good Service: Waste Management Lack of Urgency/ Poor Customer Service Favoritism /Lack of Fairness /Unfair Treatment Long Response Time Service is Poor: Code Enforcement Provides Good Service: Emergency Services Service is Poor: Permits /Bldg Permits Corruption Budget Issues are being addressed Provides Good Service: Recycling Unproductive /No Results /Ineffectiveness Inconsistency Among County Employees Phone calls /Emails /Letters Unreturned Untrained Employees /Unqualified for Position Can't get Answers from County Employees Non - Responsive /Ignored Other - Negative Other - Positive Other No Interaction /No Questions 0.0% 2017 12.2% 10.7% 1 12.0% ,o i 0 M m s' 0 0 M c r c 0 E 0 U U) m c 0 m 06 r C d 0 N r M O CL d d' T d s' N c m 06 R r c r c E t v m 1 , r Q Packet Pg. 1519 2017 Residential Survey Results Excellent Good 2.0% 4.0% 6.0% 8.0% 10.0% E.3.a Another increase in satisfaction among county residents is reported with the County's ability to meet the needs of it's Citizen's. The rating of Excellent or Good increases from 42% (2009) to 62% (2017). Below is the reason, described by the respondent, for the rating. The respondents did report issues of concern. Q11. How Would You Rate Monroe County's Ability to `o Meet the Needs of its Citizen's? o 60% 52% 50% 40% 37% 30% 20% 10% 10% 5% 0% Excellent Good 43% ■ 2009 2017 Q11a. Why? CL d d' s' U) T 7 CL r- 3% 4% — O E E No Opinion U U) U) m c N 7 M 06 County Issues Not Resolved (e.g. housing, traffic) Tourists Priority over Residents Good Services provided by County Room for Improvement Favoritism /Lack of Fairness /Unfair Treatment Caring /Helpful /Good Service /Good Effort Long Response Time Untrained Employees /Unqualified for Position Lack of Urgency/ Poor Customer Service Service is Poor: Code Enforcement Budget Provides Good Service: Emergency Services Unproductive /No Results /Ineffectiveness Non - Responsive /Ignored Responsive/Timely /No Problems Service is Poor: Building Department Self Interest Wasteful Spending Taxes /High Taxes Phone calls /Emails /Letters Unreturned Some Helpful & Some are not Helpful Can't get Answers from County Employees Other - Negative Other - Positive Other No interaction /no questions 0.0% ■ 2017 19.8% r c d O r O N M O M d d' T d s' O N d c O m 06 R r c O r c d E t v cc r Q of not I Packet Pg. 1520 I 2017 Residential Survey Results Fair Poor 5.0% 10.0% 15.0% E.3.a 0 J_ r 0 M m T pro d s' N Q C Q12. Please describe the issues you are most concerned with on a local level, here in Monroe County? Traffic /Road Safety /Pedestrian Safety Affordable/Workforce Housing Growth Control /Over Development /Lack of Open Space Climate Change /Sea Level Rise Infrastructure /Road &Bridge Maintenance WiindInsurance /Insurance Canal Restoration/Water Quality I 3.1 Hospitals /Health Care 3.1 Lack of Control of Tourism/Tourism 3.1 Budget/Wasteful Spending/ High Taxes 2.6% High Cost of Living /Affordability /Quality of Life 111=r 2.6% Permits /Building Permits I 2.5% Code Enforcement I 2.3% Liter /Street Trash /Illegal Dumping I 2.3% Wastewater /Sewer /Sewer Plant I 2.3% Florida Bay/Water Quality I 2.2% Hurricane Preparedness /Evacuation 2.0% Preservation /Natural Resource/ Reef 2.0% Social Services- Seniors, Vets, Kids, Disabled 1.9% Se If- Interest /Favortism /Lack of Fairness 1.7% Trauma Star /Air Ambulance M 1.7% Storm Water /Flooding 1.2 Yo Homeless 1.1° Upkeep /Maintenance of County Owned Property /Parks -AL 1.1° Crime /Public Safety i 0.9% Environmental Protection i 0.9% Improve Libraries W 0.9% Parks /Facilities for Children (e.g. Auditorium, Pool) 0.8% Public Transportation 0.8% Sustainability 0.8% Mosquito Control 0.6% Noise Control (e.g. Motorcycles) 0.6% Toll Road for Non - Residents 0.6% Fire & Rescue /Police /Fire House 0.5% Improve Animal Control Services 0.5% Improve Boat Ramps/WaterAccess 0.5% Bike Trail /Connect the Trail 0.3% Parking 0.3% Recycling Program for Businesses 0.3% Improve Schools /Education 0.2% Other �7 0.0% 2.0% 2017 4.5% 4.2% i.7% 11.1% 4.0% 6.0% 8.0% 10.0% 12.0% c E E O U U) U) d E N 0 m 06 cc c d r 0 N r M O CL d d' T s' N E m 06 R r c d d' c E t v m r r i Q A Packet Pg. 1521 2017 Residential Survey Results E.3.a 2017 Residential Survey Results 0 Q13. How would you Rate the Professionalism of County .° Government Employees? c CL 50% 47% 41% >+ 40% 30% 20% 10% 0% 25% 15% W s' U r CL r- Excellent Good Fair ■ 2009 2017 Caring /Helpful /Good Service /Good Effort Some are Helpful & Some are not Helpful Disrespectful Treatment by County Employees Good Service by County Lack of Urgency /Poor Customer Service Responsive /Timely /No Problems Corruption Room for Improvement Can't get Answers from County Employees Service is Poor: Code Enforcement Phone Calls/Emails /Letters Unreturned Untrained /Unqualified for Position Favortism /Lack of Fairness/Unfair Treatment Non - Responsive /Ignored Service is Poor: Building Department Provides Good Service: Waste Management Unproductive /No Results /Ineffectiveness Inconsistency among County Employees Long Response Time Other - Negative Other No Interaction /No Questions 0.0% Q1 3a. Why? i% I 15.0% 20.0% m 06 �a r c m 30.9% a rn O r O CV r O d T d S' O N N N CiD C 7 m 06 f4 C O d r C C� E t V cc r Q 25.0% 30.0% 35.0% Packet Pg. 1522 5.0% 10.0% 2017 11% 9% 8% E 5% ■ O U Poor No Opinion rn rn c Excellent Good Fair ■ 2009 2017 Caring /Helpful /Good Service /Good Effort Some are Helpful & Some are not Helpful Disrespectful Treatment by County Employees Good Service by County Lack of Urgency /Poor Customer Service Responsive /Timely /No Problems Corruption Room for Improvement Can't get Answers from County Employees Service is Poor: Code Enforcement Phone Calls/Emails /Letters Unreturned Untrained /Unqualified for Position Favortism /Lack of Fairness/Unfair Treatment Non - Responsive /Ignored Service is Poor: Building Department Provides Good Service: Waste Management Unproductive /No Results /Ineffectiveness Inconsistency among County Employees Long Response Time Other - Negative Other No Interaction /No Questions 0.0% Q1 3a. Why? i% I 15.0% 20.0% m 06 �a r c m 30.9% a rn O r O CV r O d T d S' O N N N CiD C 7 m 06 f4 C O d r C C� E t V cc r Q 25.0% 30.0% 35.0% Packet Pg. 1522 5.0% 10.0% 2017 E.3.a v 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% m U 0 CL c No Opinion 06 m r c m *Monroe County receives approximately 43% of the total ad valorem property tax payment Q15. Please think about and estimate the percentage of your property tax bill* that goes to Monroe County. ** 2 Don't Know; 17.6% O CL 81 % to 100 %; 11.7% O Q14. How would you rate the County's efforts to keep citizens c CL informed about what the County is doing? i iF 4 61 % to 80 %; 10.9% 31% 15% 9% Poor 0 N 1 % to 20 %; 9.2% r M 21 % to 40 %; 24.3% (D m N a� c 41% to 50 %; 20.9% 51 % to 60 % 5.4 %J 1 % to 20% 21 % to 40% 41 % to 50% 51 % to 60% 61 % to 80% DO 06 R r C d r c m E t 81% to 100% Don't Kno r Q * *Homeowners Only Packet Pg. 1523 2017 Residential Survey Results Excellent Good Fair r . E E O U 5% d C 2% y 0 m No Opinion 06 m r c m *Monroe County receives approximately 43% of the total ad valorem property tax payment Q15. Please think about and estimate the percentage of your property tax bill* that goes to Monroe County. ** 2 Don't Know; 17.6% O CL 81 % to 100 %; 11.7% O Q14. How would you rate the County's efforts to keep citizens c CL informed about what the County is doing? i iF 4 61 % to 80 %; 10.9% 31% 15% 9% Poor 0 N 1 % to 20 %; 9.2% r M 21 % to 40 %; 24.3% (D m N a� c 41% to 50 %; 20.9% 51 % to 60 % 5.4 %J 1 % to 20% 21 % to 40% 41 % to 50% 51 % to 60% 61 % to 80% DO 06 R r C d r c m E t 81% to 100% Don't Kno r Q * *Homeowners Only Packet Pg. 1523 2017 Residential Survey Results Excellent Good Fair E.3.a 2017 Residential Survey Results - Q16. How important do you believe , the following issues are to Monroe County? Y 0 Nineteen (19) issues that have a history of interest to residents of Q Monroe County were rated for level of importance. Thirteen (13) W were rated in 2009 and again in 2017; five (5) of the nineteen (19) issues decreased in degree of importance from 2009 to 2017. The 7 issues that decreased have a circle outlining the percentages. T 0 CL Q16a. Attracting Jobs /Economic Q16b. Canal Restoration Development r ° % 53 Note: A 60% ° — 60% 57/0 sign ica ion E decrease in 50% — E 50% 42°/ rating of 40% 34 % - importance of 40% N E conomic 0 27% nP%1PI nnmnt 30% 28% d 30 /o a N 20% 17% 20% m 0 10% o 70 b 10% 9% 10% cC 0% - 0% r C Very Important Somewhat Not Important No Opinion Very Important Somewhat Not Important No Opinion Important Important ■ 2009 2017 2009 - (Issue Not Rated) 2017 r O Q16b. Importance of Canal Q16b. Importance of Canal Restoration CN! Restoration for Key West & for Marathon, Key Colony Beach & Lower Keys Middle Keys* M Packet Pg. 1524 I Very Important 460% O Very Important I 57.3% Somewhat Important 31.2% Somewhat Important IL 24.0% Not Important 10.9° Not Important 6.7% N No Opinion 11.9/o No Opinion 12.0% y 0% 10% 20% 30% 40% 50% 0% 20% 40% 60% 80% .N 7 Q16b. Importance of Canal Restoration *Unincorporated Middle Keys is defined as MM27— MM65 m 06 (Note: Middle Keys includes Big Pine Key) for Islamorada and Upper Keys m r c I � Very Important 62.2% rn 46% of the Respondents who live in the W Somewhat Important 26.70 Lower Keys felt Canal Restoration was Not Important 5 :9 " Very Important. However, 62.2% of the respondents who live in the Upper Keys No Opinion 5.2% felt Canal Restoration was "Very B Important" Q 0% 20% 40% 60% 80% Packet Pg. 1524 2017 Residential Survey Results - Q16. How important do you belie the following issues are to Monroe County? (oont'd) Y O O CL Q16c. Environmental Protection Q16d. Open Space T 90 % W 80% o 78% ° 64% 7 60% N 70% +' 7 60% 50% Q C 50% 40% >, r 40% 30% 26 % O 7 30% 20% E 20% 18% 16% o O 1 o °ro ° U 10 , o 2 ° o N o ro 0% Very Important Somewhat Not Important No Opinion Very Important Somewhat Not Important No Opinion Important y Important m 2009 - (Issue Not Rated) 2017 ■ 2009 2017 r c W Q16e. Growth /Development Q16f. High Cost of Living h W 50% ° 80% 76% . 44% h 45% 70% r 40% 60% N 35% 60% 30% 29% 50% 24% M 25% 20% 40% o 30 /o �+ 20% 30% O 10 0 20% 16% 9% W . 5% 10% ■ �/°° 0 2/ 0% 0% Very Important Somewhat Not Important No Opinion Very Important Somewhat Not Important No Opini( 7 Important Important N N N ■ 2009 2017 ■ 2009 2017 W c Q16g. Housing Affordability Q16h. Maintaining a Sense of Community m so ro ° 80% 72 °ro 06 70% 70% 68% 70 ++ c 60% 0 60% 50% 50% U) 40% o 40% r 30% 30% 26% . 0 19% 19% E 20% 12% 20% t 0 10% o o ° 10% 8% r 1% 2 °1 a Very Important Somewhat Not Important No Opinion 0% Important Very Important Somewhat Not Important No Opinion Important ■ 2009 2017 m2009 2017 Packet Pg. 1525 2017 Residential Survey Results - Q16. How important do you believe the following issues are to Monroe County? (oont'd) O CL Q16i. Public Safety Q16j. Recreational Access to Waterfront 90% 829b 70% _ T 80% 0 60% 58% S' 70% ° N 60% 50% r 7 50% 40% 36% Q E 40% 30% 31% >% 30% o 20% ° 20% 10% o o 0 0 10 % 0 0 8 8 /o E E 0% 0 2% ° 0 Very Important Somewhat Not Important No Opinion 0 % V Important Very Important Somewhat Not Important No Opinion N Important ■ 2009 2017 ■ 2009 2017 W 00 Q16k. Sea Level Rise �tS Q161. Social Services Planning /Preparedness 60% r C 70% ° G1 61% 50% 49% 'a 60% 41% 50% 40% 33% 40% 30% O N 30% 22% o 20 /o 20% 12% 6% 6% r 10% r ' ° % 10% 4% 6% . 0% 0% -t C a Very Important Somewhat Not Important No Opinion Very Important Somewhat Not Important No Opinion d Important Important W X2009 - (Issue Not Rated) 2017 ■2009 2017 N Q16m. Sustainability y Q16n. Taxes 70% N 60% 59% 80% m 70% 67% 65% 06 50% 60% cs r 40% 50% 30% 40% 27% 29% 0 20% 30% 13% 20% a+ 10% 64G 10 % 4% 0% o �2% 3% 0 /o _ t Very Important Somewhat Not Important No Opinion Very Important Somewhat Not Important No Opinion Important Important r Q ■2009 - (Issue Not Rated) 2017 ■2009 2017 Packet Pg. 1526 E.3.a v 2017 Residential Survey Results - Q16. How important do you Y believe the following issues are to Monroe County? (cont'd) Q16o. Traffic/Transportation 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Very Important 80% 73% 70% 70% 60% 50% — 40% — 30% 23 % 22% 20% — 10% — 0% Very Important i% Somewhat Not Important No Opinion Important ■ 2009 2017 Q1 6q. Wastewater 32% 1% o Somewhat Not Important No Opinion Important ■ 2009 2017 Q16s. Working Waterfront 60% - — 52% 50% /o — 40% 35% — 30% 28% — 20% 10% v 12% 10% .10% - 0% Very Important Somewhat Not Important No Opinion Important ■ 2009 2017 O Iz Q16p. Uber /Lift a 40% 37% 35% N 30% 25% 25% 23% M r- 20% — — T r 15% 15% — 10% — — E 5% — — — C U 0% Very Important Somewhat Not Important No Opinion d Important 2009 - (Issue Not Rated) 2017 pp 06 Q16r. Wind and Flood Insurance Affordability 90% 80% 70% r 60% O N 50% 40% r 30% 20 %' 11 % 10% r 3% 4 % M 0% Very Important Somewhat Not Important No Opinion T Important 2009 - (Issue Not Rated) 2017 N rn rn a� c m 06 R r C d C d t V cn r Q Packet Pg. 1527 2017 Residential Survey Results 50% 40% 30% 20% 10% 0% Q17. How would you rate the performance of County governmen in solving the problems in the County? 43% 44% 36% 32% 4% 0% Excellent 70% 60% 50% 40% 30% 28% 23% 20% 10% 0% Excellent 21% 9% Good Fair Poor ■ 2009 2017 Q18. How would you rate the quality of life in Monroe County? 60% 56% Good 13% 12% 0 Fair ■ 2009 2017 Poor 0 0 CL t T 0 CL c r r- 0 E E 0 U m c 3% m 06 No Opinion c m a� r O N r 0 CL d N c m 06 R r c d 1% 1% r No Opinion d E t v m r r Q Packet Pg. 1528 M E.3.a Note: In 2017 there is an overall increase in perception of the County going in the right direction. 9% 6 % ■ Unsure /Don't Know 2017 Respondents Only Q19. Do you think things in Monroe County are generally going in the right direction or the wrong direction? Key West & Lower Keys 10.53% 47.37% 24.88% 10.53% 6.7% Mar, KCB, Layton & Middle Keys 9.09% 49.35% 12.99% 14.29% 14.29% Islamorada & Upper Keys 10.07% 57.55% 15.83% 6.47% 10.07% A total of 425 respondents answered Q19: Of the respondents that live in Key West & the Lower Keys 35% believe Monroe County is going in the wrong direction, compared to the respondents who live in Islamorada & Upper Keys where 22% reported Monroe County going in the wrong direction. 2017 Residential Survey Results Q19. Do you think things in Monroe County are generally going in the right direction or the wrong direction? 60% 51% 50% 4$% 40% 30% 20% 20% 20% ° 10% 10% 10% 6 / 0% • Strongly in the Somewhat in the Somewhat in the Strongly in the Right Direction Right Direction Wrong Direction Wrong Direction ■ 2009 2017 Packet Pg. 1529 E.3.a 2017 Residential Survey Results Q20. How would you rate your satisfaction with the quality of open space and scenic trails in the County? 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Not Enough Open Space /Parks Over Development /Open Space Disappearing Maintenance Needed (e.g. paths /lighting /signage /maps) Use /Enjoy Open Space /Parks /No Complaints Open Space /Parks Plentiful /No Complaints Complete Scenic Trails /Parks (e.g. Sugarloaf /Rowell's Park) Bike Trail /Connect the Trail Improve Boat Ramps/WaterAccess Open Space /Parks are Not Important /Needed State Parks Expensive /Free for Residents Upkeep /Maintenance of Parks Needed Bike Trails not used by Bicyclists Too many Homeless in Parks Clean up Liter Other 2017 Q20a. Why? 7% Unsure /Don't Know a� 0 CL m s' U r CL E r r- 0 E E 0 U rn rn m C m 06 r c d a� 0 N O CL d d' T d s' N rn rn d c m 06 r c d N c d E t 0% 5 °/a 10% 15% 20% 259 m r r 2017' Q 46% Packet Pg. 1530 Excellent Goad Fair Poor I 20% 9% 10% 80X 7% 3°/ 3°/ i 3°/ llllllllllll� 3% 3% 0 2% 1 2% 1 1% 7% a� 0 CL m s' U r CL E r r- 0 E E 0 U rn rn m C m 06 r c d a� 0 N O CL d d' T d s' N rn rn d c m 06 r c d N c d E t 0% 5 °/a 10% 15% 20% 259 m r r 2017' Q 46% Packet Pg. 1530 Excellent Goad Fair Poor 60% 50% 40% 30% 20% 10% 0% 50% 40% 30% 20% 10% 0% Q21. How would you rate the economy in Monroe County today? 53% 45% 26% 19% Good Fair ■ 2009 2017 32% O O CL a m s' O N T O CL c r — O E E O U d o � ' 6 /0 4% y 3% m 06 Poor Unsure /Don't Know Q22 How would you rate the local economy as compared to the state and national economies? 41% 30% cc r c m a� r 0 N — r M O CL d m s' 14% O c m 06 Better About the Same Worse Unsure /Don't Know m r c 2017 m r c m E m r r Q Packet Pg. 1531 2017 Residential Survey Results Excellent 2017 Residential Survey Results Q23. Do you think continued development in Monroe County is positively or negatively affecting the quality of life for residents? 80% 68% 72% 70% 60% 50% 40% 30% 20% 16% 14% 11% 10% ■ 8% ■ 0% Positively Neither Negatively ■ 2009 2017 7% _ 4% Unsure /Don't Know O O CL s' T O CL c T r O E E O U d C O m 06 r c m a� r O Q24. Does the cost of housing place a financial strain on you N and your family today? 45% 40% 35% 30% 30% 25% 25% 20% 15% 10% 5% 0% Yes, very much 35% 31% Yes, somewhat ■ 2009 39% 2017 No r M O CL d d' T d s' O N O c O m 06 1 % c Unsure /Don't Know d d' r c m E L) m r r Q Packet Pg. 1532 2017 Residential Survey Results Twitter County Website Word of Mouth � 10% CD r O 0% T N 0 1 2 3 4 5 r 1 being a minimal source of information and 4 being a significant source of information 0 0 0 Local Newspapers CL 0 y Word of Mouth Q.25 On a scale of 1 - 4, with 1 being a minimal source of information and 4 being a significant source of information, where do you get your information Local TV /Radio 2.7 ° about Monroe County? 06 County Website r 60% c a� Facebook N Twitter Local Newspapers r Q Commission Meetings 1.9 r C 50% c E r Channe176 1.3 r a E C mmission Meeting E 40% Commission Meetinc 0 U Facebook Channe176 to Local TV /Radio County Website 30% _ Facebook y � Word of Mouth --m--Local Newspapers 00 20% tLocal TV /Radio Twitter County Website Word of Mouth � 10% CD r O 0% T N 0 1 2 3 4 5 r 1 being a minimal source of information and 4 being a significant source of information Packet Pg. 1533 Q.25 Rating of source of information about Monroe County — Mean Score 0 Sourc o f Local Newspapers 0 y Word of Mouth 0 Local TV /Radio 2.7 ° 06 County Website r c a� Facebook a� Commission Meetings 1.9 r County Channel 76 1.6 c E Twitter 1.3 r a Packet Pg. 1533 2017 Residential Survey Results 35% 30% 25% 20% 15% 10% 5% 0% Q26. Please tell us which local newspaper(s) you read the most frequently. 30% 1 �°6 15% WO 7 °I° 511/6 7% 4% 4% 4% _ � Q � 2017 Newspaper Readership � a O \ oar � �o O O CL m s' O N T O CL C T r C 7 E E O U d C O m C d r O N r M O CL d T d S' 7 N N N O C 7 m 06 R r C d r C d E t V fSf r r Q Packet Pg. 1534 E.3.a 1 1. 1.2 1.19 1.19 0.9% 0.9% 0.8% 0.8% 0.7% i 0.7% 0.7% 0.7% M1 0.6% 0.6% 0.6% 0.5% 0.4% 0.4% 0.4% 0.3% 0.3% 0.3% 0.1% 0.1% 0.0% 2.0% 5.3 4.9% I 4.6% $.7% 2.7% - 2.7% 2.5% 2.4% 2.2% 2.1% 4.0% 6.0% 2017 O O CL M a M s' 7 N r O Q C C 7 E E O U N N d C 7 m 06 Rs r C d O r O N r M O Q d W T d S' O N N N GD C 7 m 06 f4 C O 14.0 rn d d' r c m E m r r Q Q27. List your top three (3) priorities for Monroe County for the next 5 years. Traffic /Road Safety /Pedestrian Safety Affordable/Workforce Housing Growth Control /Over Development /Lack of Open Space Infrastructure /Road &Bridge Maintenance Climate Change /Sea Level Rise Wind Insurance /Insurance High Cost of Living /Affordability /Quality of Life Budget/Wasteful Spending/ High Taxes Canal Restoration/Water Quality Hospitals/Health care Lack of Control of Tourism /Tourism Wastewater /Sewer /Sewer Plant Preservation /Natural Resource/ Reef Florida Bay/Water Quality Social Services- Seniors, Vets, Kids, Disabled Crime /Public Safety Improve Libraries Sustainability Environmental Protection Liter /Street Trash /Illegal Dumping Permits/Building Permits Code Enforcement Homeless Bike Trail /Connect the Trail Mosquito Control Hurricane Preparedness/Evacuation Storm Water /Flooding Toll Road for Non - Residents Upkeep /Maintenance of County Owned Property /Parks Improve Boat Ramps/Water Access Parks /Facilities for Children (e.g. Auditorium, Pool) Public Transportation Self- Interest /Favoritism /Lack of Fairness Fire & Rescue /Police /Fire House Recycling Program for Businesses Trauma Star /Air Ambulance Illegal Vacation Rentals Improve Schools /Education Waste Mgmt /Recycling Improve Animal Control Services Noise Control (e.g. Motorcycles) Other Packet Pg. 1535 2017 Residential Survey Results 8.0% 10.0% 12.0% E.3.a 2017 Residential Survey Results Q28. Are there any existing county services that you would recommend the County discontinue No /None Homeless Programs Trauma Star /Air Ambulance u I I 60.7% Canal Restoration/Water Quality Climate Change /Sea Level Rise Code Enforcement TDC /Advertising for Tourism Budget/Wasteful Spending/ High Taxes Improve Libraries Social Services- Seniors, Vets, Kids, Disabled Growth Control /Over Development /Lack of Open Space Sustainability Affordable/Workforce Housing Illegal Vacation Rentals Lack of Control of Tourism /Tourism Mosquito Control Parks /Facilities for Children (e.g. Auditorium, Pool) Permits/Building Permits Public Transportation Other 0.0% o 0 a W T W S' 7 N Q C T r 7 E O U rn N W C 7 m 06 Rs r C W O r O CV r M O CL W T W S' O N N N W C 7 m 7 _ f4 r c W W r c W E m r Q Packet Pg. 1536 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 2017 E.3.a 2017 Residential Survey Results Q29. Are there services, which the county currently does not provide or does not provide adequately, that you would recommend implementing, improving or increasing? Social Services- Seniors, Vets, Kids, Disabled Public Transportation Hospitals/Health care Improve Code Enforcement Liter /Street Trash /Illegal Dumping Improve Animal Control Services Programs for the Homeless Affordable/Workforce Housing Improve Waste Management /Recycling Need Recycling Program for Businesses Traffic /Road Safety /Pedestriran Safety Uber /Lyft Canal Restoration/Water Quality Improve Libraries Improve Permits /Building Permits Infrastructure /Road &Bridge Maintenance Bike Trail /Connect the Trail Improve Boat Ramps/Water Access Toll Road for Non - residents Upkeep /Maintenance of County Owned Property /Parks Growth Control /Over Development /Lack of Open Space Improve Public Safety Mosquito Control Wastewater /Sewer /Sewer Plant Florida Bay/Water Quality Illegal Immigration Improve Schools /Education Lack of Control of Tourism /Tourism Need mores parks /facilities for children /auditorium Noise Control (e.g. Motorcycles) Preservation /Natural Resource/ Reef Stop Illegal Vacation Rentals Stop Wasteful Spending /High Taxes Sustainability Trauma Star /Air Ambulance Other 1 � 1 1 a 1 - E 0.8 0 0.8 i 0.8 >l 0.8 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 2.4% 2.4% 2.0% 2.0% 2.0% 2.0% 2.0% 1.6% 1.6% 1.6% 1.6% I I I 1 4.1% 4.1% I 13.8 8.1% 14.2% No /None I I I 0.0% 2.0% 4.0% 6.0% 8.0% 16.3% 10.0% 12.0% 14.0% 16.0% 18.0% Q30. Would you be willing to pay additional taxes or fees so that these services can be provided? 37% 36% 35% 34% 33% 32% 31% 30% 29% 36% 32% 32% Don't Know /Not Sure 0 i O a M a M S' N 0 Q C r 7 E E O U N to d C 7 m 06 2( .5 c d O O CV r M O d W d S' N N O c m 06 f4 r c O d d' c a� E t v m r Q Packet Pg. 1537 Yes No ■ 2009 2017 M Q31. Currently, Monroe County receives approximately 43% of your total ad valorem property tax payment. Which statement best describes how your feel about the taxes you pay to the County: 45% 42% 39% 40% — 35 35% 33% — 30% 25% 2?% 20% 16% 15% 10% 8 % 5% 2% 2% 2% 0% — Taxes are too high for Taxes are high, but the Taxes are just right for Taxes are too low for Unsure /Don't Know the quality of County County is providing the amount and quality the amount and quality services that I am more services at a of services that I am or services that I am receiving. higher quality than I receiving receiving expect. ■ 2009 2017 O O CL N 0 CL c T r r- 7 E E O U d c 7 m 06 c d O d' r O N r M O CL d T d 7 N N N O C 7 m 06 R r C d r C d E t V fSf r r Q Packet Pg. 1538 2017 Residential Survey Results 60% 50% 40% 30% 20% 10% 0% Q33. Do you think people who run the county government waste the money we pay in taxes? 17% No Yes, somewhat Yes, very much ■ 2009 2017 17% 5% Unsure /Don't Know O 0 CL m T d s' O N T O CL c T r C 7 E E O U d c O m 06 C m a� r O N r M O CL d T d S' 7 N N N O C 7 m 06 R r C d r C d E t V fSf r r Q Packet Pg. 1539 2017 Residential Survey Results E.3.a v 2017 Residential Survey Results — Q34. Are the following i ssues important to you? Q34. Rank order of issues rated "Yes, very much" important: Oa m 80% 70% 60% 50% 40% 30% 20% 10% 0% Rank/issue ° /Much Rank/issue % Much #1 Traffic on US 1 84% #8 Road Flooding 52% #2 Water Quality 83% #9 Sustainability 45% #3 Citizen's Wind Insurance Rates 72% #10. Canal Restoration 40.6% #4 Trauma Star Air Ambulance 68% #11 FEMA & Downstairs Encl. 40.5% #5 Public Safety 66% #12 New /Upgraded Fire Station 34% #6 Habitat Protection 59% #13 Upgraded Library facilities /svcs 33% #7 Illegal Vacation Rentals 53% #14 Navy Jet Flyover Noise 76/. 2009 — AICUZ & Navy Jet Flyover Noise Q34a. 2017 — Navy Jet Flyover Noise 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Q34c. Citizens' Wind Insurance Rates 73% 72% 17%16% _ 7% 9% , 3% 3% No Yes, Somewhat Yes, Very Much Don't Know ■ 2009 2017 0.5 0.4 0.3 0.2 0.1 0 50% 40% 30% 20% 10% 0% W s' 0 CL c r . E E O U rn rn m c m 06 ■ 2009 2017 Packet Pg. 1540 No Yes, Somewhat Yes, Very Don't Know Much ■ 2009 2017 c m a� Q34b. Canal Restoration r` r O N 41% 36% r M 19% O Q d 4% d E 7 No Yes, Yes, Very Don't Know N Somewhat Much N O 2009 - (Issue Not Rated) 2017 Q34d. FEMA and Downstairs Enclosures m 06 - R 41% 41% r - O 33% a to 28% 22% - Z.; C N E t 5% 4% r Q No Yes, Somewhat Yes, Very Much Don't Know ■ 2009 2017 Packet Pg. 1540 No Yes, Somewhat Yes, Very Don't Know Much ■ 2009 2017 2017 Residential Survey Results — Q34. Are the following issues important to you? (oont'd) Q34e. Habitat Protection Q34f. Illegal Vacation Rentals c 0.7 0.6 0.5 0.4 — 0.3 29% IIIIII� 0.2 — 8% 0.1 0 Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 No 10% 4% 0% Q34g. New or Upgraded Fire Station so °ro 40% 30% 20% 10% 0% No 34% 23% 4% 4% Yes, Somewhat Yes, Very Much Don't Know ■ 2009 2017 Q34i. Road Flooding 60 % 52% 50% 40% 36% 30% 20% 10% 11% 2% 0% No Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 70 T- 60% 50% 40% 30% 20% 10% CL W T W S' 7 N T O Q C C 7 E E O U N N W C Q34h. Public Safety m 06 66% 60% 59% r C 45% 50% 40% 30% W 20% 06 10% 4% 0% Q34g. New or Upgraded Fire Station so °ro 40% 30% 20% 10% 0% No 34% 23% 4% 4% Yes, Somewhat Yes, Very Much Don't Know ■ 2009 2017 Q34i. Road Flooding 60 % 52% 50% 40% 36% 30% 20% 10% 11% 2% 0% No Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 70 T- 60% 50% 40% 30% 20% 10% CL W T W S' 7 N T O Q C C 7 E E O U N N W C Q34h. Public Safety m 06 66% rn r C 45% W . 7 W 33% 06 r 29% N r 4% 1% 0% — p 50% 40% 30% No Yes, Somewhat Yes, Very Much Don't Know d W 2009 - (Issue Not Rated) 2017 >% W s' Q34j. Sustainability Programs N 20% 11 °/ 10% - — IIIIII� 0% C W E No Yes, Somewhat Yes, Very Much Don't Know cC 2009 - (Issue Not Rated) 2017 Q Packet Pg. 1541 No Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 rn W 45% 7 m 33% 06 R r C W 12 % W 0 20% 11 °/ 10% - — IIIIII� 0% C W E No Yes, Somewhat Yes, Very Much Don't Know cC 2009 - (Issue Not Rated) 2017 Q Packet Pg. 1541 No Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 2017 Residential Survey Results — Q34. Are the following issues important to you? (oont'd) O CL Q34k. Traffic on US 1 90% nor 80% 70% 60% 50% 44 % 40% 36% 30% 20% 17% 3% 10% M-3% 0% 1% No Yes, Yes, Very Don't Know Somewhat Much ■ 2009 2017 Q34m. Upgraded Library Facilities /Services 50% 40% 30% 20% 10% 0% Q341. Trauma Star Air Ambulance ' T 80% O CL 70% 6 8% 60% r 50% C 37% 7 40% 30% E 30% 26% E 23% O 20% V 10% 5% 7% N 0% C C No Yes, Somewhat Yes, Very Much Don't Know y 7 ■ 2009 2017 m 06 06 R r C O W W r C W E t V ftf r r Q Packet Pg. 1542 No Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 TO r C W 2012 - Wastewater a v, Q34n. 2017 -Water Quality r` 90% 83% p N 75% 65% 60% r M 45% . . 30% O Q 20% W 15% 11% 14% W 4% 2% .2% 0% d W No Yes, Somewhat Yes, Very Much Don't Know 7 N ■ 2009 2017 to U) (P C N DO 06 R r C O W W r C W E t V ftf r r Q Packet Pg. 1542 No Yes, Somewhat Yes, Very Much Don't Know 2009 - (Issue Not Rated) 2017 q M The following are demographic questions used for research only to ensure that we reach a broad range of respondents. 35. Are you a full time resident? coderesponse frequency percent 1 Yes 396 93.2% 2 No 29 6.8% Total 425 100.0% 9 Not Response 18 36. Do you currently own or rent your residence? coderesponse frequency percent 1Own 345 80.4% 2 Rent 84 19.6% Total 429 100.0% 9 Not Response 14 37. What type of residence do you currently live in? coderesponse frequency percent 1 House 328 76.5% 2 Condo 29 6.8% 3Townhouse 14 3.3% 4 Apartment 26 6.1% 5 Mobile Home 27 6.3% 6 Military Housing 2 0.5% 7 Other (please specify): 3 0.7% 8 76 or older 429 100.0% 9 No Response 14 100.0 38. Which best describes your age? coderesponse frequency percent 1 Under 18 3 0.7% 218-25 3 0.7% 326-35 15 3.5% 436-45 28 6.5% 546-55 89 20.8% 656-65 118 27.6% 766-75 110 25.7% 8 76 or older 62 14.5% 428 100.0 9 No Response 15 0 J- 0 CL m a m 0 U) r 0 CL c c 0 E E 0 U m E 0 m 06 r c m a� r 0 N I- r M 0 CL m 0 U) a� c 0 m 06 R c a� m r c m E m r r Q Packet Pg. 1543 2017 Residential Survey Results 2017 Residential Survey Results 0 Demographic Questions (continued): Packet Pg. 1544 0 CL m a 39. What is the highest level of school you have completed? coderesponse frequency percent 1 Eighth grade or less 15 3.5% in 2 Some high school 3 0.7% 3 High school graduate or GED 34 8.0% c 4 Some technical school 14 3.3% r 5Technical school graduate 12 2.8% 6 Some college 95 22.2% E 7 College graduate 124 29.0% 0 8 Post - graduate or professional degree 130 30.4% y Totai 427 100.0% 9 No Response 16 0 40. What is your gender? m 06 coderesponse frequency percent 1 Female 188 48.6% c 2 Male 199 51.4% 387 100.0% 9 Not Response 56 41. Which best describes your total household income before taxes last year? r O N coderesponse frequency percent 1 Under $15,000 18 4.5% M 2 $15,000 - $24,999 19 4.7% 3 $25,000 - $49,999 54 13.4% 00 CL 4 $50,000 - $74,999 87 21.6% 5 $75,000 - $99,999 69 17.2% 6 $100,000 - $149,999 76 18.9% 7 $150,000 or more 79 19.7% N Total 402 100.0% y 9 No Response 41 0 42. Which best describes your head of household? m coderesponse frequency percent 06 1 Single 113 26.4% 2 Married /Domestic Partnership 272 63.6% 0 3 Divorced 22 5.1% v, 4 Separated 4 0.9% 5 Living with partner 17 4.0% 428 100.0% E 9 No Response 15 m r r Q Packet Pg. 1544 2017 Residential Survey Results Demographic Questions (continued): 43. Which best describes your employment status? coderesponse frequency percent 1 Full -time in Monroe County 147 34.4% 2 Part -time in Monroe County 16 3.7% 3 Not employed 158 37.0% 4 Employed, but not in Monroe County 24 5.6% 5 Self- employed 75 17.6% 6 Hold both a full -time and part -time job 7 1.6% Total 427 100.0% 9 No Response 16 44. Which best describes the employment status of your spouse /domestic partner? 1 Full -time in Monroe County 88 30.4% 2 Part -time in Monroe County 19 6.6% 3 Not employed 123 42.6% 4 Employed, but not in Monroe County 17 5.9% 5 Self- employed 41 14.2% 6 Holds both a full -time and part time job 1 0.3% 289 100.0% 9 No Response 17 8 Not Applicable 137 45. Does your household have children under 18 years of age? coderesponse frequency percent 1 Yes 47 11.0% 2 No 380 89.0% Total 427 100.0% 9 No Response 16 46. Do you have at least one child enrolled in a Monroe County public school? coderesponse frequency percent 1 Yes 30 62.5% 2 No 18 37.5% Total 48 100.0% 9 No Response 14 8 NA 381 0 CL 0 m 0 U r 0 CL c r c 0 E E 0 U m c 0 m 06 r c m r 0 N r 0 CL m m 0 U a� c 0 m 06 R c a� m r c m E m r r Q Packet Pg. 1545 2017 Residential Survey Results Demographic Questions (continued): 46a. How many? code response frequency percent 1 1 16 55.2% 2 2 11 37.9% 3 3 1 3.4% 4 4 1 3.4% Total 29 100.0% 9 No Response 15 8 Not Applicable 399 46b. Age(s) of children code response frequency percent 15 to 11 years of age 15 39.5% 212 to 14 years of age 8 21.1% 315 to 19 years of age 15 39.5% 38 100.0% 9 No Response 17 8 No Response 399 O CL W W 7 N r O CL C C 7 E E O U W C m 06 r C W W r O N r M O CL d T d 7 N N N O C 7 m 06 R r C W W r C W E t V fSf r r Q Packet Pg. 1546 Business Satisfaction Survey Results Statistical Data a� r O r O CL m a T O CL 7 E E O U d m 06 C r O N r M O CL d T d 7 N N N R C 7 m 06 R r C R d r C R E t V R r r Q Packet Pg. 1547 cm 2017 Business Survey Results Twenty -three (23) senior managers /business owners participated in the self- administered survey. They answered questions, from a business management perspective, regarding concerns they may have and their level of satisfaction with services provided by Monroe County. BUSINESS SURVEY 2017 1. Are you the owner or one of the senior managers of your business? coderesponse fry r v percen! 1 Yes 22 100.0% 2No 0 0.0% Total 22 100.0% 9No Response 1 2. Is your business located in unincorporated Monroe County? coderesponse frequency percent 1 Yes 6 27.3% 2No 16 72.7% Total 22 100.0% 9No Response 1 3. If yes, where in unincorporated Monroe County? coderesponse frequency percent 1 Lower Keys (MM 5 -27) 2 33.3% 2Middle Keys (MM 27 -65) 0 0.0% 3Upper Keys (MM 72 -113) 4 66.7% Total 6 100.0% 8NA 15 9No Response 2 4. If your business is not in unincorporated Monroe County, please tell us where it is located. coderesponse frequency percent 1 City of Key West 8 53.3% 2City of Marathon 4 26.7% 31-ayton 0 0.0% 4Key Colony Beach 0 0.0% 5Village of Islamorada 3 20.0% Total 15 100.0% 8NA 4 9No Response 4 5. How many years has your business been in existence here? coderesponse f `W c ue'n f percent 1 Less than 1 year to 5 years 7 33.3% 26 to 10 years 2 9.5% 311 to 15 years 2 9.5% 416 to 20 years 2 9.5% 521 to 25 years 2 9.5% 626 to 30 years 1 4.8% 731 to 35 years 3 14.3% 836 + years 3 14.3% Tc _, 9No Response 1 i O r 0 M d T d s' O N M E c O E E O U d E O m 06 r c d O d' r 0 N r M O CL d d' T d s' O N O E O m 06 R r c O d d' c d E t v cc Q Packet Pg. 1548 2017 Business Survey Results 6. How would you rate Monroe County's ability to meet the needs of your business? coderesponse frequency percent �O 1 Poor 0 0.0% 0 CL 2Fair 3 13.6% 3 Good 14 63.6% >, 4Excellent 4 18.2% 5No Opinion 1 4.5% N Total 22 100.0% 9NA 1 CL c T r 6a. Why? coderesponse frequency percent E 2 Responsive /timely /no problems 1 12.5% O 6Caring /helpful /good svice /good effort 1 12.5% U 99No interaction /no questions 1 12.5% 13 Unproductive /no results /ineffectiveness 1 12.5% E 999Other 4 50.0% 8 100.0% m 9 No Response 15 06 7 • In the past 12 months, have you ever called a County office to ask for information, r assistance with a service or to register a complaint? coderesponse frequency percent 1 Yes 11 55.0% c 2No 9 45.0% N Total 20 100.0% 9No Response 3 M 8 . How often do you interact with County employees? 0 coderesponse frequency percent CL d 1 Never 4 18.2% 2 13etween 1 and 5 times 11 50.0% 313etween 6 and 10 times 3 13.6% 413etween 11 and 20 times 3 13.6% N 5 More than 20 times 1 4.5% t Total 22 100.0% c 9No Response 1 y m 9• Monroe County funds all of the departments /offices listed below. Which one(s) did you 06 contact regarding your requests or complaints? Please check the appropriate box(es), m r and rate your level of satisfaction with the courteousness and effectiveness of the response you received. a d 9a. Building Department coderesponse percent r d 1 Poor 1 8.3% E 2Fair 2 16.7% v 3Good 7 58.3% r 4Excel lent 1 8.3% Q 5No Opinion 1 8.3% 12 100.0/ 9No Response 11 Packet Pg. 1549 2017 Business Survey frequency percent 9b. Clerk's Office 1 11.1% coderesponse frequency percent 1 Poor 0 0.0% 2Fair 0 0.0% 3Good 4 40.0% 4Excellent 4 40.0% 5No Opinion 2 20.0% 9e. Social Services 10 100.0% 9 No Response 13 percent 9c. Canal Restoration 0 0.0% coderesponse frequency percent 1 Poor 0 0.0% 2Fair 1 25.0% 3Good 0 0.0% 4Excellent 0 0.0% 5No Opinion 3 75.0% 9 No Response 19 9d. Code Compliance coderesponse frequency percent 1 Poor 1 11.1% 2Fair 2 22.2% 3Good 4 44.4% 4Excellent 0 0.0% 5No Opinion 2 22.2% �< 8 100.0% 9 No Response 14 9e. Social Services coderesponse frequency percent 1 Poor 0 0.0% 2Fair 1 16.7% 3Good 0 0.0% 4Excellent 1 16.7% 5No Opinion 4 66.7% 9 No Response 17 9f. County Administrator coderesponse frequency percent 1 Poor 0 0.0% 2Fair 1 12.5% 3Good 1 12.5% 4Excellent 3 37.5% 5No Opinion 3 37.5% �< 8 100.0% 9 No Response 15 Packet Pg. 1550 2017 Business Survey 9g. County Attorney's Office cOderesponse frequency percent 1 Poor 0 0.0% 2Fair 1 14.3% 3Good 1 14.3% 4Excellent 1 14.3% 5No Opinion 4 57.1% Total 7 100.0% 9 No Response 16 9h. Engineering/Waste Water Department cOderesponse percent 1 Poor 0 0.0% 2Fair 1 14.3% 3Good 1 14.3% 4Excellent 1 14.3% 5No Opinion 4 57.1% 9 No Response 16 9i. Fire Marshall cOderesponse frec�,, 1 Poor 0 0.0% 2Fair 0 0.0% 3Good 2 28.6% 4Excellent 1 14.3% 5No Opinion 4 57.1% 7 10111 9 No Response 16 9 j. Fire Rescue Services cOderesponse frequency percent 1 Poor 0 0.0% 2Fair 0 0.0% 3Good 1 14.3% 4Excellent 3 42.9% 5No Opinion 3 42.9% Total 7 100.0% 9 No Response 16 9k. Health Department cOderesponse frequency percent 1 Poor 1 14.3% 2Fair 1 14.3% 3Good 2 28.6% 4Excellent 0 0.0% 5No Opinion 3 42.9% 9 No Response 16 I Packet Pg. 1551 1 2017 Business Survey Results 91. Key West International Airport frequency percent coderesponse frequency percent 1 Poor 0 0.0% 2Fair 2 33.3% 3Good 1 16.7% 4Excellent 0 0.0% 5No Opinion 3 50.0% Total 6 100.0% 9 No Response 17 9m. Office of Management and Budget coderesponse frequency percent 1 Poor 0 0.0% 2Fair 1 20.0% 3Good 0 0.0% 4Excellent 0 0.0% 5No Opinion 4 80.0% 9 No Response 18 9n. Marathon Airport coderesponse frequency percent 1 Poor 1 12.5% 2Fair 1 12.5% 3Good 0 0.0% 4Excellent 2 25.0% 5No Opinion 4 50.0% Total 8 100.0% 9 No Response 15 90. Planning Department coderesponse frequency percent 1 Poor 0 0.0% 2Fair 4 44.4% 3Good 2 22.2% 4Excellent 0 0.0% 5No Opinion 3 33.3% Total 100.0% 9 No Response 14 9p. Property Appraiser's Office coderesponse frequency percent 1 Poor 0 0.0% 2Fair 1 7 3Good 6 46.2% 4Excellent 3 23.1% 5No Opinion 3 23.1% Total 9 No Response 10 Packet Pg. 1552 2017 Business Survey Results 9q. Public Works coderesponse frequency percent 1 Poor 0 0.0% 2 Fair 0 0.0% 3 Good 1 20.0% 4 Excellent 1 20.0% 5 N Opinion 3 60.0% 6 , 3 1 5 100.0% 9 No Response 18 9r. Sanitation coderesponse frequency percent 1 Poor 0 0.0% 2 Fair 0 0.0% 3 Good 1 20.0% 4 Excellent 1 20.0% 5 N Opinion 3 60.0% 5 100.0% 9 No Response 18 9s. Sheriffs Office coderesponse frequency percent 1 Poor 1 7 2 Fair 0 0.0% 3 Good 3 23.1% 4 Excellent 7 53.8% 5 N Opinion 2 15.4% Total 13 100.0% 9 No Response 10 9t. Sustainability coderesponse frequency percent 1 Poor 0 0.0% 2 Fair 2 40.0% 3 Good 0 0.0% 4 Excellent 0 0.0% 5 N Opinion 3 60.0% k_ 5 100.0% 9 No Response 18 9u. Tax Collector's Office code response : x ~�arz.rc.na;�:� percent 1 Poor 0 0.0% 2 Fair 0 0.0% 3 Good 2 20.0% 4 Excellent 5 50.0% 5 N Opinion 3 30.0% Total 10 100.0% 9 No Response 13 Packet Pg. 1553 2017 Business Survey Results 9v. Supervisor of Elections' Office coderesponse frequency 1 Poor 1 2Fair 0 3Good 0 4Excel lent 7 5No Opinion 3 _ 11 9 No Response 12 10. How would you rate the professionalism of County government employees? coderesponse frequency 1 Poor 0 2Fair 2 3Good 6 4Excel lent 11 5No Opinion 0 Total 19 9 No Response 4 10a. Why? coderesponse frequency 7 Some helpful & some not helpful 2 40 Poor Svice: Bldg Dept 1 999 Other 1 Total" 4 9 No Response 20 "Multiple responses allowed 11 • How would you rate Monroe County's ability to meet the needs of its citizens? coderesponse frequency 40 Poor Svice: Bldg Dept 999 Other Total 9 No Response 1 2 3 20 12. In the past 12 months, how many times has your business facility been inspected by Monroe County officials for cleanliness, health, general sanitation or code violations? coderesponse it 10 None 16 1 One time 3 2 Two times 0 3 Three times 3 4 Four or more times 0 22 9 No Response 1 percent 9.1% 0.0% 0.0% 63.6% 27.3% 100.0% percent 0.0% 10.5% 31.6% 57.9% 0.0% 100.0% percent 50.0% 25.0% 25.0% 0.0% percent 33.3% 66.7% 100.0% percent 72.7% 13.6% 0.0% 13.6% 0.0% 100.0% r 0 r O CL d d' T d O N 0 CL c T r r- 7 E E O U d c O m 06 r c d r 0 N r M O CL d d' T O N O c O m 06 R r c O d d' c d E t v cc r Q Packet Pg. 1554 2017 Business Survey Results 16. On a scale of 1- 4, with 1 being a minimal source of information and 4 being a significant source of information, where do you get your information about Monroe County? 16a. County Website coderesponse 1 2 3 4 No Opinion Total 9 No Response 16b. County Channel 76 coderesponse 1 2 3 4 No Opinion Total 9 No Response 3; frequency percent 2 9.5% 4 19.0% 4 19.0% 9 42.9% 2 9.5% 21 100.0% 2 percent 9 52.9% 1 5.9% 1 5.9% 2 11.8% 4 23.5% 100.0% 6 16c. Word of Mouth coderesponse 1 2 3 4 No Opinion Total 9 No Response 16d. Facebook coderesponse 1 2 3 4 No Opinion Total 9 No Response 16e• Twitter coderesponse 1 2 3 4 No Opinion Total 9 No Response frequency frequency percent 3 15.8% 4 21.1% 8 42.1% 2 10.5% 2 10.5% 19 100.0% 4 percent 5 31.3% 1 6.3% 5 31.3% 1 6.3% 4 25.0% 100.0% 7 percent 11 68.8% 0 0.0% 1 6.3% 0 0.0% 4 25.0% 16 100.0% 7 r 0 r O CL d d' d O N r O CL c T r O E E O U d c O m 06 c d O d' r O N r M O CL d d' T d O N O c O m 06 R r c O d d' r c d E t v cc r r Q Packet Pg. 1555 2017 Business Survey Results 16f. Local newspapers coderesponse frequency percent 1 1 4.5% 2 2 9.1% 3 4 18.2% 4 13 59.1% No Opinion 2 9.1% Total 22 0 9 No Response 1 9 No Response 16g. Local TV /radio coderesponse frequency percent 1 5 25.0% 2 3 15.0% 3 4 20.0% 4 6 30.0% No Opinion 2 10.0% Total 20 0 9 No Response 3 9 No Response 16h. Commission Meetings coderesponse frequency percent 1 5 25.0% 2 7 35.0% 3 4 20.0% 4 1 5.0% No Opinion 3 15.0% Total 20 100.0% 9 No Response 3 9 No Response 17. How would you rate your level of satisfaction with the County's effort to keep its business community informed about what the County is doing? coderesponse frequency percent 1 Poor 1 4.5% 2 Fair 6 27.3% 3 Good 13 59.1% 4 Excellent 1 4.5% 8 No Opinion 1 4.5% Total 22 9 No Response 1 0 r 0 CL m 0 U 0 CL c r E 0 E E 0 U m c 0 m 06 r c m a� a r O N I- M 0 CL (D a m 0 U) a� c 0 m 06 R r c a� m r c m E m r r Q Packet Pg. 1556 2017 Business Survey Results 18. Please tell us which local newspaper(s) you read the most frequently coderesponse frequency percent 7News- Barometer 0 0.0% 88The Blue Paper 2 5.6% 1 The Citizen /Keys News. com 13 36.1% 3 Florida Keys Free Press 6 16.7% 2 Florida Keys Keynoter 6 16.7% 5Miami Herald 0 0.0% 4The Reporter 2 5.6% 6 Keys Weekly 6 16.7% 7 None /Don't read local newspapers 0 0.0% 99 Other 1 2.8% Total :3 6 100.0% 9 No Response 2 "Multiple responses allowed 19. Please think about and estimate the percentage of your property tax bill that goes to Monroe County coderesponse frequency percent 11% to 20% 1 11.1% 221 % to 40% 4 44.4% 341 % to 50% 3 33.3% 4 51 %to 60% 0 0.0% 5 61 % to 80% 1 11.1% 681 % to 100% 0 0.0% 7 Don't Know 0 0.0% 8 Not applicable, I am a renter and do not receive a property tax bill. 9 9 No Response 5 20• How important do you believe the following issues are to Monroe County? 20a. Attracting jobs /economic development coderesponse 1 Not Important 5 23.8% 2Somewhat Important 5 23.8% 3Very Important 11 52.4% 4 N Opinion 0 0.0% Total 21 100.0% 9 No Response 2 20b. Building /zoning codes coderesponse 1 Not Important 2Somewhat Important 3Very Important 4 N Opinion Total 9 No Response frequency percent 0 0.0% 8 38.1% 12 57.1% 1 4.8% 21 100.0% 2 O J_ r O CL T d O N T 0 CL c c O E E O U d c O m 06 r c d O d' r O N M O CL d d' T d O N O c O m 06 R r c O d d' r c d E t v cc r Q Packet Pg. 1557 20c. Canal Restoration frequency percent code response frequency percent 1 Not Important 4 19.0% 2Somewhat Important 8 38.1% 3Very Important 7 33.3% 4 No Opinion 2 9.5% 9 No Response 21 100.0% 9 No Response 2 20d. Environmental Protection code response frequency percent 1 Not Important 1 4.8% 2 Somewhat Important 4 19.0% 3Very Important 14 66.7% 4 No Opinion 2 9.5% i otal 21 100.0% 9 No Response 2 20e. Efforts to enhance tourism code response frequency percent 1 Not Important 6 27.3% 2 Somewhat Important 3 13.6% 3Very Important 12 54.5% 4 No Opinion 1 4.5% Total 22 100.0% 9 No Response 1 20f. Growth /development code response frequency percent 1 Not Important 1 4.5% 2 Somewhat Important 8 36.4% 3Very Important 12 54.5% 4 No Opinion 1 4.5% Total 22 100.0% 9 No Response 1 20g. Health Insurance costs code response frequency percent 1 Not Important 1 4.5% 2 Somewhat Important 7 31.8% 3Very Important 13 59.1% 4 No Opinion 1 4.5% o <- 22 100.0% 9 No Response 1 Packet Pg. 1558 2017 Business Survey Results 2017 Business Survey Results 20h. High cost of living /Housing affordability 0 coderesponse frequency percent c 1 Not Important 0 0.0% m 2 Somewhat Important 4 19.0% 3Very Important 17 81.0% 4 No Opinion 0 0.0% N 21 r 9 No Response 2 CL r 20i. Public Safety C coderesponse frequency percent E E 1 Not Important 1 4.5% U 2 Somewhat Important 7 31.8% y 3Very Important 14 63.6% c 4 No Opinion 0 0.0% 22 100.0% 06 9 No Response 1 20j. Sea level rise preparation r C coderesponse frequency a..:r, 1 Not Important 9 40.9% 2 Somewhat Important 5 22.7% N 3Very Important 8 36.4% 4 No Opinion 0 0.0% r M 9 No Response 1 0 CL m 20k. Skilled workforce /Sizable labor pool coderesponse , m 1 Not Important 1 4.8% N 2 Somewhat Important 9 42.9% y 3Very Important 11 52.4% a� r- 4 No Opinion 0 0.0% m Total 21 ' rC C ~ > =. 06 9 No Response 2 m r C (D 201. Storm water management a coderesponse frequency percent 1 Not Important 3 13.6% 2 Somewhat Important 10 45.5% E 3Very Important 9 40.9% M 4 No Opinion 0 0.0% Total 22 100.0% Q 9 No Response 1 Packet Pg. 1559 20m. Sustainability coderesponse frequency percent 1 Not Important 2 10.0% 2Somewhat Important 7 35.0% 3Very Important 11 55.0% 4No Opinion 0 0.0% Total 20 100.0% 9No Response 3 20n. Taxes coderesponse frequency percent 1 Not Important 1 4.8% 2Somewhat Important 6 28.6% 3Very Important 14 66.7% 4No Opinion 0 0.0% u.° 21 100.0% 9No Response 0 200. Traffic/Transportation coderesponse frequency percent 1 Not Important 0 0.0% 2Somewhat Important 3 14.3% 3Very Important 18 85.7% 4No Opinion 0 0.0% u.° 21 100.0% 9No Response 2 20p. Wastewater Construction coderesponse frequency percent 1 Not Important 4 19.0% 2Somewhat Important 7 33.3% 3Very Important 10 47.6% 4No Opinion 0 0.0% u.° 21 100.0% 9No Response 2 0 i 0 CL m m 0 U r 0 CL c c 0 E E 0 U m c 0 m 06 r c m r 0 N I- M 0 CL m m 0 U a� c 0 m 06 R r C d r C d E t V fSf r r Q Packet Pg. 1560 2017 Business Survey Results 2017 Business Survey Results O 8 N Opinion 0 0.0% Total 22 Packet Pg. 1561 9 No Response 1 21. Y List the top three issues in Monroe County that impact your business about which you . are most concerned today. r i O coderesponse frequency percent r.L 1 Traffic 8 16.0% 2 Growth /Development 3 6.0% >+ d 3Enhance Tourism /Tourism 4 8.0% 4 Affordable/Workforce Housing 11 22.0% N 6 High Cost of Living /Affordability 4 8.0% �+ 7 Wind Insurance /Insurance 1 2.0% O Q 11 Hospitals/Health care 1 2.0% C 40 Permits /Building Permits 1 2.0% r 41 Water Quality 2 4.0% 7 42 Environmental Protection 3 6.0% E 45 Recycling 1 2.0% E 48 Illegal Vacation Rentals 1 2.0% O L) 81 Insurance /Health Insurance Costs 2 4.0% fq 82 Skilled workforce /Sizeable labor pool 4 8.0% d 84 Unlicensed Business 1 2.0% O N 99Taxes /High Taxes 2 4.0% 7 m 9990ther 1 2.0% 06 Total* 50 100.0% 9 No Response 2, C *Multiple responses allowed G1 22 • List the top three issues that you anticipate impacting your business in the next 5 -10 years. coderesponse frequency percent r 0 1 Traffic 4 8.7% CV 2 Growth /Development 3 6.5% 3Enhance Tourism /Tourism 2 4.3% r 4 AffordableMlorkforce Housing 11 23.9% 6 High Cost of Living /Affordability 5 10.9% 7 Wind Insurance /Insurance 1 2.2% O Q 11 Hospitals/Health care 1 2.2% 41 Water Quality 2 4.3% >% 42 Environmental Protection 3 6.5% 48 Illegal Vacation Rentals 1 2.2% 0 81 Insurance /Health Insurance Costs 3 6.5% N N 82 Skilled workforce /Sizeable labor pool 7 15.2% 84 Unlicensed Business 1 2.2% C ggTaxes /High Taxes 1 2.2% 9990ther 1 2.2% m Total* 46 100.0% 06 9 No Response 1 R r *Multiple responses allowed 23. d How would you rate the performance of County government in addressing business- related issues in the County? ++ coderesponse frequency percent C 1 Poor 2 9.1% 2 Fair 7 31.8% 3Good 13 59.1% Q 4 Excellent 0 0.0% 8 N Opinion 0 0.0% Total 22 Packet Pg. 1561 9 No Response 1 M 24. frequency P e rc6;r; r Do you think things in Monroe County are generally going in the right direction or the wrong direction? coderesponse frequency percent 1 Strongly in the right direction 2 9.1% 2 Somewhat in right direction 16 72.7% 3 Strongly in the wrong direction 0 0.0% 4 Somewhat in wrong direction 4 18.2% 5 Unsure /don't know 0 0.0% 22 r 00.0% 9No Response 1 25. How would you rate the economy in Monroe County today? coderesponse frequency P e rc6;r; r 1 Poor 0 0.0% 2Fair 8 36.4% 3Good 10 45.5% 4Excellent 4 18.2% 5 Unsure /don't know 0 0.0% 9No Response 22 100.0% 9No Response 1 25a. Wh coderesponse frequency percent 0 0.0% Total 0 0.0% 9No Response 23 26. How would you rate the local economy as compared to the state and national economies? coderesponse frequency r- 1 Better 9 40.9% 2 Worse 3 13.6% 3 About the same 7 31.8% 5 Unsure /don't know 3 13.6% A 22 100.0% 9No Response 1 27 • Does the cost of housing place a financial strain on you and your family today? coderesponse frequency percent 1 No 0 0.0% 2 Yes, somewhat 6 28.6% 3 Yes, very much 15 71.4% 5 Unsure /don't know 0 0.0% 21. , w 9No Response 1 0 r 0 CL m 0 N r 0 CL c r c 0 E E 0 U m c 0 m 06 r c m rn a� 0 N M 0 CL m m 0 N a� c 0 m 06 R r C a� m r c m E m r r Q Packet Pg. 1562 2017 Business Survey Results 28. The following are a number of services and infrastructure provided and /or funded by Monroe County. Please rate your level of overall satisfaction with each of the following: 28a• Airports coderesponse 1 Poor 2Fair 3Good 4Excellent 5No Opinion Total 9No Response frequency 4 0 9 6 2 21 2 percent 19.0% 0.0% 42.9% 28.6% 9.5% 100.0% 28b. Building permits coderesponse 1 Poor 2Fair 3Good 4Excellent 5No Opinion To 0t 9No Response 28c. Canal Restoration coderesponse 1 Poor 2Fair 3Good 4Excellent 5No Opinion 9No Response 28d. Code Enforcement coderesponse 1 Poor 2Fair 3Good 4Excellent 5No Opinion a 9No Response frequency frequency frequency 1 5 9 1 5 21 2 2 5 5 2 7 21 2 4 7 6 2 2 21 2 percent 4.8% 23.8% 42.9% 4.8% 23.8% 100.0% percent 9.5% 23.8% 23.8% 9.5% 33.3% 1001 ,., percent 19.0% 33.3% 28.6% 9.5% 9.5% 100.0% 0 J- r 0 CL m 0 U) r 0 CL E r r- 0 E E 0 U m c 0 m 06 r c m rn r O N r M 0 CL m m 0 N a� c 0 m 06 R r c a� m r c m E t m r Q Packet Pg. 1563 2017 Business Survey Results 2017 Business Survey Results 28e. County beaches and parks coderesponse frequency percent 1 Poor 0 0.0% 2Fair 3 14.3% 3Good 12 57.1% 4Excellent 4 19.0% 5No Opinion 2 9.5% 21 100.0% 9No Response 2 28f. County- sponsored art /cultural activities coderesponse frequency percent 1 Poor 0 0.0% 2Fair 3 14.3% 3Good 9 42 4Excellent 6 28.6% 5No Opinion 3 14.3% Total 21 100.0% 9No Response 2 4.8% 28g. Emergency medical services coderesponse frequency percent 1 Poor 0 0.0% 2Fair 0 0.0% 3Good 9 42 4Excellent 11 52.4% 5No Opinion 1 4.8% _.d. 21 100.0% 9No Response 2 28h. Fire /Rescue services coderesponse frequency percent 1 Poor 0 0.0% 2Fair 0 0.0% 3Good 8 38.1% 4Excellent 12 57.1% 5No Opinion 1 4.8% 21 100.0% 9No Response 2 28i. Fire Marshall coderesponse frequency percent 1 Poor 0 0.0% 2Fair 0 0.0% 3Good 8 38.1% 4Excellent 8 38.1% 5No Opinion 5 23.8% _.d. 21 100.0% 9No Response 2 Packet Pg. 1564 2017 Business Survey Results 28j. Hurricane evacuation /preparedness coderesponse frequency percent 1 Poor 1 4.8% 2 Fair 3 14.3% 3 Good 9 42.9% 4 Excellent 8 38.1% 5 No Opinion 0 0.0% Total 2? 9 No Response 2 28k. Planning Services coderesponse frequency , E,0 1 Poor 1 4.8% 2 Fair 6 28.6% 3 Good 9 42.9% 4 Excellent 2 9.5% 5 No Opinion 3 14.3% 9 No Response 2 ,_ 281. Sanitation Services 2 coderesponse frequency percent 1 Poor 2 9.5% 2 Fair 2 9.5% 3 Good 11 52.4% 4 Excellent 4 19.0% 5 No Opinion 2 9.5% Total 0 0.0% 9 No Response 2 28m. Sea level rise preparedness coderesponse r- 1 Poor 1 4.8% 2 Fair 6 28.6% 3 Good 4 19.0% 4 Excellent 2 9.5% 5 No Opinion 8 38.1% 9 No Response 2 28n. Sheriff's services coderesponse frequency percent 1 Poor 1 4.8% 2 Fair 0 0.0% 3 Good 9 42.9% 4 Excellent 11 52.4% 5 No Opinion 0 0.0% 9 No Response 2 Packet Pg. 1565 2017 Business Survey Results 280. Storm water management r coderesponse frequency percent ,o 1 Poor 1 4.8% C 2 Fair 5 23.8% d 3 Good 9 42 � T 4 Excellent 4 19.0% 5 No Opinion 2 9.5% N Tofiw 21 100.0% +r 9 No Response 2 CL c T 28p. Sustainability coderesponse frequency percent E E 1 Poor 2 9.5% E 2 Fair 4 19.0% O U 3 Good 9 42 y 4 Excellent 2 9.5% c 5 No Opinion 4 19.0% 0 00 r� 21 100.0% 06 9 No Response 2 r C 28% Road and bridge safety /maintenance coderesponse frequency percent 1 Poor 3 14.3% 2 Fair 6 28.6% c 3 Good 8 38.1% N 4 Excellent 3 14.3% 5 No Opinion 1 4.8% t i M ;r 100.0% � 9 No Response 2 Q d d' 28r. Wastewater construction coderesponse frequency percent 1 Poor 1 4.8% N 2 Fair 4 19.0% y 3 Good 10 47.6% 4 Excellent 3 14.3% m 5 No Opinion 3 14.3% 06 21 100.0% m 9 No Response 2 c 28s. OF Extension Services d code response frequency percem' 1 Poor 1 5.0% d 2 Fair 2 10.0% 3 Good 6 30.0% 4 Excellent 3 15.0% r Q 5 No Opinion 8 40.0% °W = 100.0% 9 No Response 3 Packet Pg. 1566 2017 Business Survey Results 29. Is there any other comment that you would like to make about the c services provided to you by County government? r code response frequency percent a 1 Affordable Housing Issues not resolved 1 20.0% 18 Good Service: Sheriff 1 20.0% m 999 Other 3 60.0% Total 5 40.0% r 9 No Response 18 O c r 30. Currently, Monroe County receives approximately 43% of your total ad valorem property tax E E E payment. Which statement best describes how you feel about the taxes you pay to the County: O U code response , C is 1 Taxes are too high for the quality of County services that I am m E receiving. 6 33.3% 2 Taxes are high, but the County is providing more services at a m higher quality than I expect. 2 11.1% m 3 Taxes are just right for the amount and quality of services that I am receiving. 7 38.9% 4 Taxes are too low for the amount and quality of services that I am receiving. 1 5.6% 5 Unsure /don't know 2 o 11.1% CD 0 18 100.0% N 6 Lease /Don't pay property taxes directly 3 9 No Response 2 r O 31. How many full and part -time employees do you currently employ, including yourself CL code response frequency percent frequency percent Full -Time Part -Time 0 to 5 employees 9 47.4% 14 8 N o 6 to 10 employee 3 15.8% 2 1 y o 10 to 20 employees 1 5.3% 1 a� o 21 to 100 employees 4 21.1% 0 m o More than 100 employees 2 10.5% 0 0 6 o 19 100.0% 17 16 m o No Response 4 6 r 32• Is your current number of employees greater or less than this time last year? code response frequency percent 1 Greater 8 42.1% m E 2 Less 1 5.3% 3 Same 10 52.6% m Q 5 Don't Know 0 0.0% d Response 19 100.0% Packet Pg. 1567 9 No 4 2017 Business Survey Results 33. Do you anticipate increasing, decreasing or maintaining the same number i of employees next year? L. coderesponse frequency percent r 0 CL 1 Likely to increase 7 36.8% 2Likely to decrease 1 5.3% 3Likely to stay the same 10 52.6% 5LInsure /Don't Know 1 5.3% r 0 Total 19 100.0% c 9 No Response 4 r C 0 34. Do you provide health benefits for your employees? E coderesponse frequency percent 0 1 Yes 7 38.9% y 2No 11 61.1% c Total 18 100.0% 0 9Not Response 5 m 35. Do you provide some type of housing subsidy or housing - related r benefit to your employees? in coderesponse frequency percent a� 1 Yes 4 22.2% c 2No 14 77.8% N Total 18 100.0% 9Not Response 5 r 0 36. What is the approximate square footage at your business location? CL (D coderesponse frequency percent Less than 500 sq. ft. 2 14.3% 500 to 999 sq. ft. 2 14.3% 0 N 1,000 sq. ft 6 42.9% 1,001 to 2,000 sq. ft. 1 7.1% 0 2,001 to 3,000 sq. ft 0 0.0% m More than 3,000 sq. ft. 3 21.4% 06 R a' 100.0% c No Response 9 m 37. Do you own or lease the property where your business is located? coderesponse frequency percent C E 1Own 9 47.4% 21-ease 10 52.6% r Q Total 19 100.0% 9No Response 4 Packet Pg. 1568 2017 Business Survey Results M 38. Is your business tourism - related? Y benefit to your employees? ,o coderesponse frequency percent c 1 Yes 13 65.0% a m 2No 7 35.0% Total 20 100.0% M 9No Response 3 N r CL 39. What were the gross sales (of merchandise or services) at this establishment >, r for the past year? C coderesponse frequency percent E None 0 0.0% E 0 Under $25,000 2 10.5% U $25,000 - $49,999 0 0.0% U) d $50,000 - $99,999 1 5.3% 0 $100,000 - $199,999 5 26.3% m $200,000 - $349,999 2 10.5% 06 $350,000 - $499,999 3 15.8% r $500,000 - $999,999 0 0.0% d $1 million and above 6 31.6% 19 100.0% No Response 4 r O N 40. Did your gross sales increase or decrease from the year before? r coderesponse frequency percent 1Increased 9 50.0% 0 2Decreased 5 27.8% m 3Stayed the same 4 22.2% 5Don't Know /Unsure 0 0.0% Total 18 100.0% N 9No Response 5 y M C 0 41. What type of business is your establishment? m coderesponse frequency percent 6 3Charter Boat 3 14.3% 5Eating and /or drinking establishment 2 9.5% 6Financial Services 1 4.8% 9Hotel /Motel /Bed and Breakfast 2 9.5% r 13Non- Profit Organization 3 14.3% C M 14Real Estate 3 14.3% E 15Recreation 1 4.8% t m 17 Small Office 1 4.8% Q 20Something Else 5 23.8% ?<°t. 21 100.0 Packet Pg. 1569 9No 2 2017 Residential Survey Instrument a� r O r O CL m a m T O CL 7 E 0 U d C DO 06 r C d r O N r M O CL d T d 7 N N N R C 7 m 06 R r C R d r C R E t V R r r Q Packet Pg. 1570 Monroe County Board of County Commissioners Strategic Planning Process Re: RESIDENTIAL SURVEYS To my fellow County residents, business - owners and stakeholders, Monroe County has begun to update its 2018 -2022 Strategic Plan, which will guide the County's future policy and budget decisions. The first, critical step in this process is to hear directly from members of the community about your priorities, concerns and vision for the future of the County. Over the next few months, we will seek your input through a series of community meetings throughout the County, as well as from surveys, including the one attached. The results will provide the foundation for the Strategic Plan update. E.3.a This survey asks for your opinions about the services provided by the Monroe County Board of County Commissioners, which has jurisdiction over unincorporated Monroe County, which is that part of the Florida Keys that lies outside the municipal boundaries of Key West, Marathon, Layton, Key Colony Beach and the Village of Islamorada. When filling out this survey, please keep in mind that Monroe County does not make decisions for those municipalities. Monroe County also has no jurisdiction over other County -wide entities such as the Monroe County School District or Monroe County Mosquito Control. However, Monroe County owns and is responsible for vital infrastructure throughout the entire Keys, some of which is located within the municipalities. The county's infrastructure responsibilities include: 2 airports, 23 parks, 5 beaches, 8 boat ramps /launches, a community pool, approximately 312 miles of county roads, 26 county bridges, 5 libraries, 5 fire stations, 3 government centers, 5 courthouses, a medical examiner's facility, an assisted living facility, 2 senior centers, 2 museums, facilities for the State Attorney and Public Defender's offices, and scores of facilities throughout the Keys for county operations. In addition to constructing and maintaining infrastructure, Monroe County provides direct services like fire protection, emergency medical, solid waste and recycling, wastewater and social services to its own residents, as well as funding for over 34 not - for - profit organizations that provide critical medical, mental health, dental, food and shelter, special needs, hospice, senior and youth programs to all residents throughout the Florida Keys, including the residents of the municipalities. By State law, Monroe County is also required to provide facilities for the State Court system and to provide the facilities for and fund the services of Monroe County's Constitutional Officers, which are the Clerk of the Court, Property Appraiser, Tax Collector, Supervisor of Elections and the Sheriff's Office. However, they operate independently and Monroe County is not responsible for the services they provide. Please feel free to pass the questionnaire on to them or make extra copies. Again, thank you for your time and attention. Your opinion matters to us. Sincerely, Daman Castesi County Administrator Packet Pg. 1571 Monroe County Board of County Commissioners Strategic Planning Process E.3.a RESIDENTIAL SURVEY 2017 Thank you for taking the time to fill out this survey. The information we obtain from this survey will help us identify your concerns and vision, and will be used to help us develop a set of strategic priorities that will ultimately guide Monroe County's future policy and budgetary decisions. Please return the completed survey to Office of Management and Budget, 1100 Simonton Street, Key West Florida, 33040. 1. Are you a resident of unincorporated Monroe County? (Unincorporated Monroe County is that part of the County that is outside of the boundaries of the Cities of Key West, Marathon, Layton, Key Colony Beach or Village of Islamorada.) Circle one: Yes No 2. If yes, where in unincorporated Monroe County? Circle one: Lower Keys (MM 5 -27) Middle Keys (MM 27 -65) Upper Keys (MM 72 -113) 3. If you are not a resident of unincorporated Monroe County, please tell us where you live. Circle one: City of Key West City of Marathon Layton Key Colony Beach Village of Islamorada 4. How many years have you lived here? Number of years: 5. If you have lived somewhere else in the Keys prior to your current residence, please tell us where and for how long. Circle N/A if not applicable. Where: Number of years: 6. How would you rate your level with satisfaction living in Monroe County? N/A Circle one: 1- Poor 2 -Fair 3 -Good 4- Excellent No Opinion 7. How would you rate Monroe County government in terms of responsiveness to your questions and/ or complaints? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 1 Packet Pg. 1572 E.3.a 8. How often do you interact with County employees? Circle one: 1- Once per year 2- More than one time per year but less than monthly 3- Monthly 4- Weekly 5 -Never 9. The following are a number of County- funded services and infrastructure. Please rate your level of overall satisfaction with each of the following: 10. How would you rate the overall quality of County services? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 11. How would you rate Monroe County's ability to meet the needs of its citizens? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 12. Please describe the issues you are most concerned with on a local level, here in Monroe County? 2 Packet Pg. 1573 Poor Fair Good Excellent No Opinion Animal control services 1 2 3 4 5 Air Ambulance services (Trauma Star) 1 2 3 4 5 Airports 1 2 3 4 5 Building permits 1 2 3 4 5 Canal restoration 1 2 3 4 5 Code Compliance 1 2 3 4 5 County beaches 1 2 3 4 5 County parks 1 2 3 4 5 County- sponsored art /cultural events 1 2 3 4 5 County's channel 76 1 2 3 4 5 County's website 1 2 3 4 5 Emergency medical services 1 2 3 4 5 Fire /Rescue services 1 2 3 4 5 Hurricane evacuation /preparedness 1 2 3 4 5 Libraries 1 2 3 4 5 Sanitation services 1 2 3 4 5 Sea level rise preparedness 1 2 3 4 5 Sheriff's services 1 2 3 4 5 Social services 1 2 3 4 5 Sustainability 1 2 3 4 5 Storm water management 1 2 3 4 5 Recycling services 1 2 3 4 5 Road /bridge safety and maintenance 1 2 3 4 5 Wastewater construction 1 2 3 4 5 Veterans services 1 2 3 4 5 OF Extension Services 1 2 3 4 5 10. How would you rate the overall quality of County services? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 11. How would you rate Monroe County's ability to meet the needs of its citizens? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 12. Please describe the issues you are most concerned with on a local level, here in Monroe County? 2 Packet Pg. 1573 E.3.a 13. How would you rate the professionalism of County government employees? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent Why: 14. How would you rate the County's efforts to keep citizens informed about what the County is doing? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion 15. Please think about and estimate the percentage of your property tax bill that goes to Monroe County. or Not applicable, I am a renter and do not receive a property tax bill. 16. How important do you believe the following issues are to Monroe County? Circle a number, or "no opinion" if applicable, next to each category: Not important Somewhat important Very Important Attracting jobs /economic development 1 2 3 Canal restoration 1 2 3 Environmental Protection 1 2 3 Open Space 1 2 3 Growth /development 1 2 3 High cost of living 1 2 3 Housing affordability 1 2 3 Maintaining a sense of community 1 2 3 Public Safety 1 2 3 Recreational access to waterfront 1 2 3 Sea level rise planning /preparedness 1 2 3 Social Services 1 2 3 Sustainability 1 2 3 Taxes 1 2 3 Traffic/Transportation 1 2 3 Uber /Lyft 1 2 3 Wastewater 1 2 3 Wind and flood insurance affordability 1 2 3 Working waterfront 1 2 3 Other (please specify): 1 2 3 No Opinion 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 17. How would you rate the performance of County government in solving the problems in the County? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion 18. How would you rate the quality of life in Monroe County? Circle one: 1 -Poor 2 -Fair 3 -Good No Opinion 4- Excellent No Opinion 3 Packet Pg. 1574 E.3.a 19. Do you think things in Monroe County are generally going in the right direction or the wrong direction? Circle one: 1- Strongly in the right direction 3- Strongly in the wrong direction 2- Somewhat in right direction 4- Somewhat in wrong direction 5- Unsure /don't know 20. How would you rate your satisfaction with the quality of open space and scenic trails in the County? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent Unsure /don't know Why: 21. How would you rate the economy in Monroe County today? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent Unsure /don't know 22. How would you rate the local economy as compared to the state and national economies? Circle one: 1- Better 2 -Worse 3 -About the same Unsure /don't know 23. Do you think continued development in Monroe County is positively or negatively affecting the quality of life for residents? Circle one: 1- Negatively 2- Positively 3- Neither Unsure /Don't know 24. Does the cost of housing place a financial strain on you and your family today? Circle one: 1- No 2 -Yes, somewhat 3 -Yes, very much Unsure /Don't know 25. On a scale of 1 -4, with 1 being a minimal source of information and 4 being a significant source of information, where do you get your information about Monroe County? Circle a number, or "no opinion" if applicable, next to each source, and add comments, if any: Commission Meetings 1 2 3 4 No Opinion Why: County Channel 76 1 2 3 4 No Opinion Why: County Website 1 2 3 4 No Opinion Why: Facebook 1 2 3 4 No Opinion Why: Local newspapers 1 2 3 4 No Opinion Why: Local TV /radio 1 2 3 4 No Opinion Why: Twitter 1 2 3 4 No Opinion Why: Word of Mouth 1 2 3 4 No Opinion Why: Other (please specify): 1 2 3 4 No Opinion Why: 4 Packet Pg. 1575 E.3.a 26. Please tell us which local newspaper(s) you read the most frequently. 27. List your top three priorities for Monroe County for the next 5 years. 28. Are there any existing county services that you would recommend the County discontinue? 29. Are there services, which the county currently does not provide or does not provide adequately, that you would recommend implementing, improving or increasing? 30. Would you be willing to pay additional taxes or fees so that these services can be provided? Circle one: Yes No Don't know /Not sure 31. Currently, Monroe County receives approximately 43% of your total ad valorem property tax payment. Which statement best describes how you feel about the taxes you pay to the County (check the box): ❑ Taxes are too high for the quality of County services that I am receiving. ❑ Taxes are high, but the County is providing more services at a higher quality than I expect. ❑ Taxes are just right for the amount and quality of services that I am receiving. ❑ Taxes are too low for the amount and quality of services that I am receiving. ❑ Unsure /don't know 33. Do you think people who run the county government waste the money we pay in taxes? Circle one: 1- No 2- Yes, somewhat 3 -Yes, very much Unsure /don't know Packet Pg. 1576 E.3.a 34. Are the following issues important to you? No Yes, somewhat Yes, very much Don't know Navy jet flyover noise 1 2 3 4 Canal restoration 1 2 3 4 Citizens' Wind Insurance rates 1 2 3 4 FEMA and downstairs enclosures 1 2 3 4 Habitat protection 1 2 3 4 Illegal vacation rentals 1 2 3 4 New or upgraded fire station 1 2 3 4 Public Safety 1 2 3 4 Road flooding 1 2 3 4 Sustainability programs 1 2 3 4 Traffic on US 1 1 2 3 4 Trauma Star air ambulance 1 2 3 4 Upgraded Library facilities /services 1 2 3 4 Water quality 1 2 3 4 Other (please specify): 1 2 3 4 The following are demographic questions used for research only to ensure that we reach a broad range of 35. Are you a full time resident? Circle one: Yes No 36. Do you currently own or rent your residence? Circle one: Own Rent 37. What type of residence do you currently live in? Check the appropriate box: ❑ House ❑ Condo ❑ Townhouse ❑ Apartment ❑ Mobile Home ❑ Military Housing ❑ Other (please specify): 38. Which best describes your age? Circle one: Under 18 18 -25 26 -35 36 -45 46 -55 56 -65 66 -75 76 or older 39. What is the highest level of school you have completed? Check the appropriate box: ❑ Eighth grade or less ❑ Some high school ❑ High school graduate or GED ❑ Some technical school ❑ Technical school graduate ❑ Some college ❑ College graduate ❑ Post - graduate or professional degree 6 Packet Pg. 1577 E.3.a 40. What is your gender? Circle one: Female Male 41. Which best describes your total household income before taxes last year? Check the appropriate box: ❑ Under $15,000 ❑ $15,000 - 24,999 ❑ $25,000 - 49,999 ❑ $50,000 - 74,999 ❑ $75,000 - 99,999 ❑ $100,000 - 149,999 ❑ $150,000 or more 42. Which best describes your head of household? Check the appropriate box: ❑ Single ❑ Married /Domestic Partnership ❑ Divorced ❑ Separated ❑ Living with partner 43. Which best describes your employment status? ❑ Full -time in Monroe County ❑ Part -time in Monroe County ❑ Not employed ❑ Employed, but not in Monroe County ❑ Self- employed ❑ Hold both a full -time and part -time job 44. Which best describes the employment status of your spouse /domestic partner? ❑ Full -time in Monroe County ❑ Part -time in Monroe County ❑ Not employed ❑ Employed, but not in Monroe County ❑ Self- employed ❑ Holds both a full -time and part time job 45. Does your household have children under 18 years of age? Circle one: Yes No 46. Do you have at least one child enrolled in a Monroe County public school? Circle one: Yes No How many? Ages: 7 Packet Pg. 1578 3 Packet Pg. 1579 2017 Business Survey Instrument a� r O r O CL m a m T O CL 7 E 0 U d C DO 06 r C d r O N r M O CL d T d 7 N N N R C 7 m 06 R r C R d r C d E t V R r r Q Packet Pg. 1580 E.3.a Monroe County Board of County Commissioners Strategic Planning Process Re: BUSINESS SURVEYS To my fellow County residents, business - owners and stakeholders, Monroe County has begun to update its 2018 -2022 Strategic Plan, which will guide the County's future policy and budget decisions. The first, critical step in this process is to hear directly from members of the community about your priorities, concerns and vision for the future of the County. Over the next few months, we will seek your input through a series of community meetings throughout the County, as well as from surveys, including the one attached. The results will provide the foundation for the Strategic Plan update. This survey asks for your opinions about the services provided by the Monroe County Board of County Commissioners, which has jurisdiction over unincorporated Monroe County, which is that part of the Florida Keys that lies outside the municipal boundaries of Key West, Marathon, Layton, Key Colony Beach and the Village of Islamorada. When filling out this survey, please keep in mind that Monroe County does not make decisions for those municipalities. Monroe County also has no jurisdiction over other County -wide entities such as the Monroe County School District or Monroe County Mosquito Control. However, Monroe County owns and is responsible for vital infrastructure throughout the entire Keys, some of which is located within the municipalities. The county's infrastructure responsibilities include: 2 airports, 23 parks, 5 beaches, 8 boat ramps /launches, a community pool, approximately 312 miles of county roads, 26 county bridges, 5 libraries, 5 fire stations, 3 government centers, 5 courthouses, a medical examiner's facility, an assisted living facility, 2 senior centers, 2 museums, facilities for the State Attorney and Public Defender's offices, and scores of facilities throughout the Keys for county operations. In addition to constructing and maintaining infrastructure, Monroe County provides direct services like fire protection, emergency medical, solid waste and recycling, wastewater and social services to its own residents, as well as funding for over 34 not - for - profit organizations that provide critical medical, mental health, dental, food and shelter, special needs, hospice, senior and youth programs to all residents throughout the Florida Keys, including the residents of the municipalities. By State law, Monroe County is also required to provide facilities for the State Court system and to provide the facilities for and fund the services of Monroe County's Constitutional Officers, which are the Clerk of the Court, Property Appraiser, Tax Collector, Supervisor of Elections and the Sheriff s Office. However, they operate independently and Monroe County is not responsible for the services they provide. Please feel free to pass the questionnaire on to them or make extra copies. Again, thank you for your time and attention. Your opinion matters to us. Sincerely, Daman Cyastesi County Administrator Packet Pg. 1581 E.3.a Monroe County Board of County Commissioners Strategic Planning Process BUSINESS SURVEY 2017 Thank you for taking the time to fill out this survey. The information we obtain from this survey will help us identify your concerns and vision, and will be used to help us develop a set of strategic priorities that will ultimately guide Monroe County's future policy and budgetary decisions. Please return the completed survey to Office of Management and Budget, 1100 Simonton Street, Key West Florida, 33040. 1. Are you the owner or one of the senior managers of your business? Circle one: Yes No 2. Is your business located in unincorporated Monroe County? (Unincorporated Monroe County is that part of the County that is outside of the boundaries of the Cities of Key West, Marathon, Layton, Key Colony Beach or Village of Islamorada.) Circle one: Yes No 3. If yes, where in unincorporated Monroe County? Circle one: Lower Keys (MM 5 -27) Middle Keys (MM 27 -65) Upper Keys (MM 72 -113) 4. If your business is not in located unincorporated Monroe County, please tell us where it is located. Circle one: City of Key West City of Marathon Layton Key Colony Beach Village of Islamorada 5. How many years has your business been in existence here? Number of years: 6. How would you rate Monroe County's ability to meet the needs your business? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 7. In the past 12 months, have you ever called a County office to ask for information, assistance with a service or to register a complaint? Circle one: Yes No i Packet Pg. 1582 E.3.a 8. How many times did you make contact with a County office or department with a question or request during the past 12 months? 1- Never 4- Between 11 and 20 times 2- Between 1 and 5 times 5- More than 20 times 3- Between 6 and 10 times 9. Monroe County funds all of the departments /offices listed below. Which one(s) did you contact regarding your requests or complaints? Please check the appropriate box(es), and rate your level of satisfaction with the courteousness and effectiveness of the response you received. Building Department Clerk's Office Canal Restoration Code Compliance Community /Social Services County Administrator County Attorney's Office Engineering/Waste Water Dept. Fire Marshall Fire Rescue Services Health Department Key West International Airport Office of Management and Budget Marathon Airport Planning Department Property Appraiser's Office Public Works Sanitation Sheriff's Office Sustainability Tax Collector's Office Supervisor of Elections' Office Other: Poor Fair Good Excellent No Opinion 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 10. How would you rate the professionalism of County government employees? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 11. Is there any comment that you that you would like to make about your experience with contacting County government departments /offices or staff? 2 Packet Pg. 1583 E.3.a Codes / Regulations 12. In the past 12 months, how many times has your business facility been inspected by Monroe County officials for cleanliness, health, general sanitation or code violations? None One time Two times Three times Four or more times 13. How would you rate the courtesy and fairness of the inspectors? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent Why: 14. In the past 24 months, have you applied for a building permit with Monroe County? Circle one: Yes No 15. If you answered yes to question #14, how would you rate your level of satisfaction with that process? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: Communications 16. On a scale of 1 -4, with 1 being a minimal source of information and 4 being a very significant source of information, where do you get your information about Monroe County? Circle a number next to each source, and add comments, if any: County Website 1 2 3 4 No opinion County Channel 76 1 2 3 4 No opinion Word of Mouth 1 2 3 4 No opinion Facebook 1 2 3 4 No opinion Twitter 1 2 3 4 No opinion Local newspapers 1 2 3 4 No opinion Local TV /radio 1 2 3 4 No opinion Commission Meetings 1 2 3 4 No opinion Other (please specify): 1 2 3 4 No opinion 17. How would you rate your level of satisfaction with the County's effort to keep its business community informed about what the County is doing. Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: 18. Please list which local newspaper(s) you read most frequently. N/A or No Opinion 3 Packet Pg. 1584 E.3.a Local Economic Issues 19. Please think about and estimate the percentage of your property tax bill for your business location that goes to the Monroe County. % or _ N /A, I lease and do not receive a property tax bill for my business location 20. How important do you believe the following issues are to the business community in Monroe County? Not important Somewhat Important Very Important No opinion Attracting jobs /economic development 1 2 3 4 Building /zoning codes 1 2 3 4 Canal restoration 1 2 3 4 Environmental protection 1 2 3 4 Efforts to enhance tourism 1 2 3 4 Growth /development 1 2 3 4 Health Insurance costs 1 2 3 4 High cost of living /Housing affordability 1 2 3 4 Public Safety 1 2 3 4 Sea Level Rise Preparation 1 2 3 4 Skilled workforce /Sizeable labor pool 1 2 3 4 Storm water management 1 2 3 4 Sustainability 1 2 3 4 Taxes 1 2 3 4 Traffic/Transportation 1 2 3 4 Wastewater construction 1 2 3 4 Other (please specify): 1 2 3 4 21. List the top three issues in Monroe County that impact your business about which you are most concerned today. 22. List the top three issues that you anticipate impacting your business in the next 5 -10 years. 23. How would you rate the performance of County government in addressing business - related issues in the County? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent No Opinion Why: Packet Pg. 1585 E.3.a 24. Do you think things in Monroe County are generally going in the right direction or the wrong direction? Circle one: 1- Strongly in the right direction 3- Strongly in the wrong direction 2- Somewhat in right direction 4- Somewhat in wrong direction 5- Unsure /Don't know 25. How would you rate the economy in Monroe County today? Circle one: 1 -Poor 2 -Fair 3 -Good 4- Excellent Why: No Opinion 26. How would you rate the local economy as compared with the state and national economies? Circle one: Better Worse About the Same Unsure /Don't Know 27. Does the cost of housing place a financial strain on your employees? Circle one: No Yes, somewhat Yes, very much Unsure /Don't know 28. The following are a number of services and infrastructure provided and /or funded by Monroe County. Please rate your level of overall satisfaction with each of the following: 29. Is there any other comment that you would like to make about the services provided to you by County government? 5 Packet Pg. 1586 Poor Fair Good Excellent No Opinion Airports 1 2 3 4 5 Building permits 1 2 3 4 5 Canal restoration 1 2 3 4 5 Code enforcement 1 2 3 4 5 County beaches and parks 1 2 3 4 5 County- sponsored art /cultural activities 1 2 3 4 5 Emergency medical services 1 2 3 4 5 Fire /Rescue services 1 2 3 4 5 Fire Marshall 1 2 3 4 5 Hurricane evacuation /preparedness 1 2 3 4 5 Planning Services 1 2 3 4 5 Sanitation services 1 2 3 4 5 Sea level rise preparedness 1 2 3 4 5 Sheriff's services 1 2 3 4 5 Storm water management 1 2 3 4 5 Sustainability 1 2 3 4 5 Road and bridge safety /maintenance 1 2 3 4 5 Wastewater construction 1 2 3 4 5 OF Extension services 1 2 3 4 5 29. Is there any other comment that you would like to make about the services provided to you by County government? 5 Packet Pg. 1586 E.3.a 30. Currently, the County of Monroe on average receives less than 50% of your total ad valorem property tax payment. Which statement best describes how you feel about the taxes you pay to the County (check the box): ❑ Taxes are too high for the quality of County services that I am receiving. ❑ Taxes are high, but the County is providing more services at a higher quality than I expect. ❑ Taxes are just right for the amount and quality of services that I am receiving. ❑ Taxes are too low for the amount and quality of services that I am receiving. ❑ Don't know /unsure ❑ Lease /don't pay property taxes directly. 31. How many full and part -time employees do you currently employ, including yourself? Full -time employee(s) Part -time employee(s) 32. Is your current number employees greater or less than this time last year? Circle one: Greater Less Same Don't Know 33. Do you anticipate increasing, decreasing or maintaining the same number of employees next year? Circle one: Likely to increase Likely to decrease Likely to stay the same Unsure /don't know 34. Do you provide health benefits for your employees? Circle one: Yes No 35. Do you provide some type of housing subsidy or housing - related benefit to your employees? Circle one: Yes No 36. What is the approximate square footage at your business location? square feet 37. Do you own or lease the property where your business is located? Circle one: Own Lease 6 Packet Pg. 1587 E.3.a 38. Is your business tourism - related? Circle one: Yes No Unsure /Don't know 39. What were the gross sales (of merchandise or services) at this establishment for the past year? ❑ None ❑ Under $25,000 ❑ $25,000 - 49,999 ❑ $50,000 - 99,999 ❑ $100,000 - 199,999 ❑ $200,000 - 349,999 ❑ $350,000 - 499,999 ❑ $500,000 - 999,999 ❑ $1 million and above 40. Did your gross sales increase or decrease from the year before? Circle one: Increased Decreased Stayed the Same Don't know /unsure 41. What type of business is your establishment? Agriculture Auto Dealer Charter boat Commercial fishing Eating and /or drinking establishment Financial Services Gas station Grocer Hotel /Motel /Bed and Breakfast Insurance Law Office Medical Non - Profit Organization (Specify type of service: ) Real Estate Recreation Retail establishment (Specify type of product: ) Small office Wholesale /distribution (Specify type of product: ) Manufacturing (Specify type of product: ) Something else (Specify: ) Please feel free to add any additional comments (continue on back if necessary): Packet Pg. 1588 E.3.a co r O N LL N t r i O O CL d T d 7 N r 7 CL C T r 7 E E O U w N d c N 7 m 06 r c d d r O N r M r i O CL d T d O N N N d C 7 m ca R r C N d r C N E t 0 R r r Q Packet Pg. 1589 This page left intentionally blank a� r O r O CL (D a m U) r O CL c r r_ 7 E E O U d c DO 06 r c d r O N r M O CL d T d 7 N N N R C 7 m 06 R r C R d r C d E t V R r r Q Packet Pg. 1590 O Roman Gastesi County Administrator 1100 Simonton Street Key West, FL 33040 a� r O r O M m a m s' T O M c r E E O U d c DO 06 r c d r O N r M O CL d T d S' 7 N N N R C 7 m 06 R r C R d r C d E t R r r a Packet Pg. 1591