Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Item D10
C oun t y of Monr ELj » °o � i� G�, � BOARD OF COUNTY COMMISSIONERS � Mayor David Rice, District 4 The Florida Ke s lv ', y f i I w; \ Mayor Pro Tern Sylvia J. Murphy, District 5 ; ,= _ :' j Danny L. Kolhage, District 1 George Neugent, District 2 Heather Carruthers, District 3 County Commission Meeting December 13, 2017 Agenda Item Number: D.10 Agenda Item Summary #3049 BULK ITEM: Yes DEPARTMENT: Information Technology TIME APPROXIMATE: STAFF CONTACT: Alan MacEachem (305) 295 -5110 N/A AGENDA ITEM WORDING: Approval of a contract with Mitel/Morse Communications in the amount of $715,378.25 for the replacement of existing county -wide Nortel PSTN telephone system and service, with Mitel VOIP telephone system and service. Funding is through capital projects. ITEM BACKGROUND: The contract is for the replacement of the existing Nortel PSTN telephone network hardware, handsets and service with Mitel VOIP telephone network hardware, handsets and service. The proposal includes all related Mitel equipment and licensing, $480,184.17, in addition to all related Morse hardware and implementation costs, $235,194.08. Because of the impact of Hurricane Irma on our existing Nortel phone switch, we are also pursuing FEMA Section 406 opportunities to reimburse the County for some /the majority of the cost to procure the equipment and for its installation with the assistance of Adam Ferguson and Adjusters International. Monroe County is a client of Gartner for its research and analysis and the County used the Gartner Magic Quadrant research notes on Unified Communication (listed below and attached to the agenda item) to assist us in determining which vendor solution to move forward with: Magic Quadrant for Unified Communications as a Service, Worldwide - September 6, 2017 Magic Quadrant for Unified Communications - July 19, 2017 The County has chosen to move forward with a solution from Mitel that is able to meet the requirements Monroe County presented. It is positioned as a Leader in the Unified Communications space, as well as a Visionary in the Unified Communications as a Service Worldwide space. This allows us to cost effectively leverage both on- premise hardware and cloud capabilities over the next decade or longer. Mitel has provided us with a quote which is based on WSCA Cooperative Purchasing (Original WSCA contract attached) and thus adheres to Monroe County's Purchasing Policy. Also attached to this agenda item is a description of the effects that Hurricane Irma had on our existing Nortel Phone System and our logic on why we cannot wait any longer to pursue this replacement: - Hurricane Irma Impact - Phone System Also attached to this agenda item is the spreadsheet that we created to allow us to separate component costs into sections that might be interesting or more useful (such as licensing costs or telephone handset costs independently). That spreadsheet is: Mitel Pricing Worksheet - V2 Also attached to this agenda item is the spreadsheet that we are using to manage the complete phone project (this agenda item as well as agenda item 3610 for the purchase of 3 Dell servers and the Nutanix software which will house the Mitel server components): - Telephone Projects Budget V1 As you can see from this spreadsheet, there has been a total allocation of $1,080,000 for the completion of this project with $105,885 spent so far - leaving a total of $974,115 remaining. The purchase and installation of the phone switch itself (along with the handsets) will come to $715,378 and the purchase of the Nutanix server environment will cost $118,800 - leaving a total of $139,937 for the required rewiring and networking that will need to occur at the Whitehead complex and other locations. PREVIOUS RELEVANT BOCC ACTION: The BOCC approved a resolution adopting the Final Capital Budget for FY 2017 on September 12, 2016. CONTRACT /AGREEMENT CHANGES: VOID Phone System- Mitel STAFF RECOMMENDATION: Approval DOCUMENTATION: Morse Communications - Premise Master Service Agreement Form State of Florida Participating addendum to WSCA -NASPO Cooperative Purchasing Master Agreement WSCA -NASPO Cooperative Purchasing Mitel Master Agreement Terms and Conditions Mitel Business Systems, Inc. Response to RFP Mitel Price List and Discount schedule for WSCA -NASPO Agreement Gartner Research - Magic Quadrant For Unified Communication - Mitel Gartner Research - Magic Quadrant For Unified Communication as a Service - Mitel Mitel - Morse Phone System Contract Telephone Projects Budget V1 Hurricane Irma Impact - Phone System FINANCIAL IMPACT: Effective Date: 13 December 2017 Expiration Date: 13 December 2018 Total Dollar Value of Contract: $715,378.25 Total Cost to County: Current Year Portion: $715,378.25 Budgeted: Yes Source of Funds: Capital Projects CPI: Indirect Costs: Estimated Ongoing Costs Not Included in above dollar amounts: $43,221.91 in annual maintenance and software upgrade assurance (which will be offset by a reduction in existing Nortel annual equipment maintenance) and $6,375.04 in monthly operational expenses (which will also be offset by a reduction in existing AT &T monthly operational expenses) Revenue Producing: No If yes, amount: Grant: No County Match: No Insurance Required: No Additional Details: Replaces current 20- year -old phone system with new VOIP system. 06/21/17 304 -24000 • GEN GOVT CAP PROJECTS $715,378.25 CG1601 I "IXTAl IH1lWa, Alan MacEachern Completed Christine Limbert Completed Budget and Finance Completed Maria Slavik Completed Assistant County Administrator Christine Hurley 11/30/2017 11:56 AM Kathy Peters Completed Board of County Commissioners Pending 11/30/2017 10:54 AM 11/30/2017 10:54 AM 11/30/2017 10:59 AM 11/30/2017 11:07 AM Completed 11/30/2017 12:23 PM 12/13/2017 9:00 AM Morse ni i Master Purchase and Service rep 395 East Drive Melbourne, Florida 32904 (321) 259 -8469 Fax: (321) 255 -0198 CUSTOMER: Monroe County Board of County Commissioners BILLING ADDRESS (if different from Customer Address) Street Address City County State Zip Contact Person Telephone Contract Term — December 13, 2017 to December 13, 2018 Payment Terms Orders of $50,000 or less (contingent upon credit approval) • 25% upon Delivery of Equipment or Services ( "Initial Payment ") • 75% Upon Equipment Completion Orders of $50,000 or more (contingent upon credit approval) • 35% upon Delivery of Equipment or Services ( "Initial Payment ") • 25% upon first building completion • 40% upon project completion MORSE SIGNATURE CUSTOMER SIGNATURE Signature Date Signature Date Michael Costello Mayor David Rice Name Name CEO Mayor /Chairman Title (SEAL) ATTEST: KEVIN MADOK, Clerk Deputy Clerk TERMS AND CONDITIONS 1. Equipment and Purchase Price MORSE hereby sells to Customer and Customer hereby purchases from MORSE the items or services identified in the Equipment/Services Schedule attached hereto as Schedule "A" (the "Equipment" and/or the "Services "). Any terms and conditions of the Schedule "A" will supersede any conflicting terms of this Master agreement and Title to any software included in the Equipment Schedule shall remain with the original equipment manufacturer or its licensor(s), and Customer's interest in the software is limited to that of a licensee with the non - exclusive right to use the software in conjunction with the Equipment per the terms of the software license referenced in Section 8 below. Customer shall pay the Purchase Price according to the payment terms set forth above, together with all property (personal or intangible) taxes or special assessments and all sales or use taxes which may be imposed upon Customer. The Initial Payment shall be due no later than the date of delivery of Equipment/Services. Subject to the Local Government Prompt Payment Act, 218.70, Florida Statutes, Payment of invoices shall be due within thirty (30) days from the invoice date. If customer chooses payment via lease through third party leasing company, MORSE requires proof of Customer approval prior to equipment order. As per F.S. 218.74 Procedures for calculation of payment due dates, All payments due from Customer and not made within the time specified by the Local Government Prompt Payment Act, bear interest from 30 days after the due date at the rate of 1 percent per month on the unpaid balance.. 2. Delivery; Risk of Loss; Title MORSE shall ship the Equipment to the address specified above prior to the Cutover Date. Customer shall be responsible for all shipping costs. Risk of loss shall pass to Customer upon the delivery of the Equipment to Customer's site at the address as specified above. Title to the Equipment shall pass to Customer upon Cutover. 3. Purchase Money Security Interest MORSE hereby reserves and Customer, or its designated representative, hereby grants to MORSE a purchase money security interest in the Equipment to secure payment in full of the Purchase Price and any and all other payment obligations of Customer, or its designated representative, under the terms of this Agreement. Customer, or its designated representative, agrees to promptly execute and return to MORSE any and all financing statements, continuation statements and such other instruments or documents relating to such security interest as may be reasonably requested by MORSE. 4. Changes and Additions Customer may request changes (including additions) to the Equipment at any time prior to Cutover. Upon receipt of such a request, MORSE shall submit to Customer a written change order specifying the changes requested by Customer and price adjustments, if any, to the Purchase Price, and the effect, if any, on the Cutover Date. MORSE shall not make the requested changes unless Customer has accepted the terms of the written Change Order by signing the Change Order and returning it to MORSE within ten (10) days of the date of the Change Order. Customer represents and agrees that, unless Customer notifies MORSE otherwise in writing, the only person authorized to accept Change Orders on Customer's behalf is the person executing this Agreement on its behalf. Except as otherwise set forth in a Change Order, all changes made pursuant to a Change Order shall be subject to the terms and conditions of this Agreement. 5. Installation and Acceptance (a) MORSE shall install the Equipment in accordance with the Scope of Work prepared by MORSE which is attached to this Agreement as Schedule "A " and made a part hereof. Customer acknowledges and agrees that the Purchase Price is based in part upon the Scope of Work, and that the Purchase Price will be adjusted for any changes to the Scope of Work requested and approved by Customer and MORSE in accordance with the terms of Section 4 above. (b) Customer shall be responsible for preparing or providing the following site conditions prior to commencement of installation of the Equipment by MORSE: cabling and jacks; sufficient power for the system and isolated ground; and a clean environment with sufficient floor, rack and/or wall space to accommodate the Equipment and adequate ventilation. Customer shall provide MORSE and its employees and agents with full, free and safe access to the Premises during Customer's normal business hours and at such other times as MORSE may reasonably request for purposes of installing the Equipment. Customer shall notify MORSE in advance of any hazardous material (e.g., asbestos) on the Premises, and shall remove any such hazardous material or correct any such hazardous condition prior to MORSE's commencement of installation of the Equipment. (c) Cutover shall be deemed to occur when the switching equipment or software is activated and functioning substantially to provide basic service, except for minor variances in performance of the Equipment which do not materially impair basic service. Cutover activities will occur on Friday after Customer business hours. MORSE (and Customer) shall monitor the Equipment for ten (10) days after Cutover and prior to Acceptance. MORSE shall not be liable in damages or otherwise for delays in the Cutover Date except as specifically provided in Section I I (a) below. Notwithstanding the foregoing, IN NO EVENT SHALL MORSE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF REVENUE. (d) MORSE's obligation to install the Equipment shall be satisfied when all of the Equipment has been installed at the premises and is performing substantially in accordance with the original equipment manufacturer's material specifications, as determined by MORSE in accordance with its standard installation procedures. 6. Training and Documentation Prior to Cutover, MORSE shall provide training sufficient to enable Customer to operate the Equipment. MORSE shall also provide a reasonable number of operator's manuals for the Equipment, for use by Customer's management and operating personnel. 7. Disclaimer of Warranties Customer acknowledges and agrees that the Equipment is sold with the manufacturer's warranty only, and that MORSE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT AND SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY. FURTHERMORE, MORSE DOES NOT WARRANT THAT IT WILL PREVENT, OR THAT THE EQUIPMENT WILL PREVENT, UNAUTHORIZED USE (OR CHARGES FOR SUCH USE) OF COMMON CARRIER TELECOMMUNICATION SERVICES OR FACILITIES ACCESSED THROUGH OR CONNECTED TO THE EQUIPMENT ( "TOLL FRAUD "). MORSE SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING OR RESULTING FROM UNAUTHORIZED USE OF THE EQUIPMENT, INCLUDING TOLL FRAUD. 8. Software License If the Equipment includes operating software of the original equipment manufacturer, Customer agrees to be bound by the terms and conditions of the original equipment manufacturer's then current software license agreement with respect to such associated software. 9. Use and Protection of Proprietary Property Customer acknowledges and agrees that the Equipment and all related technology, programs, ideas, operator's manuals and designs constitute confidential and proprietary information and/or trade secrets of MORSE or its vendors and licensors. In order to protect the confidential nature of such information and trade secrets, Customer hereby represents, warrants and agrees that it shall, at all times after the date of this Agreement, take all action as may be reasonably necessary to (i) preserve the confidentiality of the Equipment, its internal workings and components and all information related to its use and operation, and ensure that access thereto is restricted to authorized and trained employees of Customer; (ii) keep confidential any proprietary, confidential or trade secret information owned by, or licensed to, MORSE, except for disclosure to such employees or agents of Customer as are necessary and authorized to properly operate the Equipment; (iii) prohibit the use, copying or reproduction in any manner of any such information; and (iv) protect the display of any copyright notice or trademark on the Equipment. Customer's representations herein shall survive the termination of this Agreement. 10. Exclusions and Force Maieure MORSE shall not be responsible in damages or otherwise for any attempt to perform, or its failure to perform, the terms of this Agreement if its action or performance hereunder is necessitated, delayed or prevented by earthquake, weather conditions, hurricane, tornado, fire, flood, lightning, or other act of God; acts of war, terrorism, riot or civil disturbance; injunction, court order or other governmental action; work stoppage, strike or labor dispute; transportation stoppage, suspension or unavoidable delay; electrical malfunction outside of the Equipment and related system; action or inaction by Customer or its authorized agents; delays of suppliers, subcontractors, power company, local exchange company or other common carrier; breakdown of manufacturer's machinery; or other causes beyond MORSE's reasonable control. 11. Exclusive Remedies and Limitations of Liability (a) Customer's Exclusive Remedies This Agreement sets forth all of MORSE's obligations with regard to the sale and installation of the Equipment and/or Services. MORSE'S ENTIRE LIABILITY UNDER THIS AGREEMENT, AND CUSTOMER'S EXCLUSIVE REMEDIES AGAINST MORSE HEREUNDER, SHALL BE AS FOLLOWS: (1) For delays in the Cutover Date, MORSE shall have no liability unless the Cutover Date is delayed by more than five (5) business days and such delay is caused solely and directly by MORSE's failure to perform EXCEPT when such failure to perform is due to matters beyond the reasonable control of MORSE, including force majeure conditions. In the event the Cutover Date is delayed by more than 5 business days under circumstances for which MORSE is liable, Customer's sole remedy shall be to cancel this Agreement without incurring any cancellation charges and return the Equipment to MORSE, whereupon MORSE shall refund any payments made hereunder by Customer to MORSE as of the date of such cancellation. (2) For damages to real or tangible personal property or for bodily injury or death to any person proximately caused by MORSE's negligence, Customer shall be entitled to recover its proven direct damages to property or person. (3) For claims other than as set forth above, MORSE's liability shall be limited to proven, direct damages in an amount not to exceed the purchase price of the Equipment. IN NO EVENT SHALL MORSE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER OR NOT MORSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, SAVINGS OR REVENUES; LOST, CORRUPTED, MISDIRECTED OR MISAPPROPRIATED DATA OR MESSAGES; AND CHARGES FOR COMMON CARRIER TELECOMMUNICATION SERVICES OR FACILITIES ACCESSED THROUGH OR CONNECTED TO THE EQUIPMENT (e.g., TOLL FRAUD). IN THE EVENT THAT A COURT OF COMPETENT JURISDICTION DETERMINES THAT THE FOREGOING EXCLUSIVE REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE, THIS PARAGRAPH DISCLAIMING INDIRECT, INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES SHALL SURVIVE. (b) Default by Customer (1) Except as provided under Section 11(a) above, Customer shall have no right to cancel this Agreement. In the event Customer breaches this Agreement by canceling its order for the Equipment, Customer shall (i) pay to MORSE a restocking fee equal to 10% of the Purchase Price, and (ii) pay to MORSE upon demand all shipping costs and other charges associated with the return of the Equipment to MORSE. (2) In the event Customer defaults in any of its payment obligations hereunder, or otherwise breaches the terms of this Agreement, and such default or breach has not been cured after ten (10) days written notice thereof to Customer, MORSE shall have the right to terminate this Agreement and to pursue any and all remedies available to it at law or in equity. 12. Assignment; Binding Effect Customer may not assign its rights under this Agreement without the prior written approval of MORSE. MORSE may not assign or pledge any of its rights or delegate any of its obligations under this Agreement without the prior approval of Customer. This Agreement shall be binding upon, and shall inure to the benefit of, the successors or permitted assigns of the parties hereto. 13. Notices Until MORSE or Customer notifies each other of any new address, all notices, requests and other communications hereunder shall be in writing and delivered personally or sent by prepaid registered or certified mail, return receipt requested, to the address identified herein. 14. Law, Jurisdiction and Venue Customer consents, agrees and stipulates that this Agreement shall be deemed fully executed and performed in the State of Florida, shall be governed by and construed in accordance with the laws thereof, and in any action, proceeding or appeal on any matter related to or arising out of this Agreement, Customer and MORSE SHALL BE SUBJECT TO THE PERSONAL JURISDICTION OF ALL FEDERAL AND STATE COURTS SITTING IN THE STATE OF FLORIDA, AND SHALL ACCEPT VENUE IN ANY SUCH COURT IN THE 16' JUDICIAL CIRCUIT IN AND FOR MONROE COUNTY. IN ANY DISPUTE RELATED TO OR ARISING UNDER THIS AGREEMENT, THE PREVAILING PARTY SHALL BE ENTITLED TO REVOVER ITS ATTORNEY FEES AND COSTS. 15. Severability Any terms or provisions of this Agreement which shall prove to be invalid, void or illegal shall in no way impair or invalidate any other term or provision hereof, and such remaining terms and provisions shall remain in full force and effect. 16. Term This Agreement shall become effective upon its execution by both parties and shall continue in force for successive terms of one (1) year each unless terminated by either party by thirty (30) days' prior written notice to the other. 17. Space and Environment Requirements. To accommodate the System, Customer shall at all times maintain the following conditions in the room(s) in which the System is installed: (a) a clean environment with sufficient floor and/or wall space to accommodate the System and to provide adequate ventilation; (b) ambient temperature within a range from fifty degrees to eighty degrees Fahrenheit (50° — 80° F); (c) relative humidity within a range from twenty percent to sixty -five percent (20% - 65 %) (non- condensing); (d) sufficient power outlet(s) providing one hundred fifteen (115) volts AC (each outlet must be on a dedicated circuit breaker with isolated ground and each circuit must be isolated from all other electrical devices). 18. Service Obligations. The following section 18 is applicable to requests for maintenance or other service requests and agreement. (a) MORSE shall address any technical or operational defects or malfunctions in the System either by remote diagnostics or by the onsite presence of MORSE's service representative, who shall respond to the defect or malfunction after being notified of the same by Customer or its authorized employee, and restore the System to a normal state of operational efficiency. In carrying out its service and maintenance obligations hereunder, MORSE may install or replace any components or parts that MORSE deems either necessary or desirable for the effective operation of the System, at no additional charge to the Customer while the "System" is under warranty or subsequent maintenance agreements. Any part or component installed by MORSE shall be new or like new and shall be covered by this Agreement in the same manner, and subject to the same limitations herein, as apply to the System. In the event that the subject equipment is deemed "Manufacturer Discontinued ", "Manufacturer End of Life" or "Manufacturer non - supported ", Morse will be provide a best effort service level with no guarantee of parts or software availability. In the event that the failure is due to a non- supported, discontinued or end of life component, the customer will be responsible to purchase the replacement component. In the event that the defect or malfunction is deemed by Morse to be caused by neglect, abuse, Acts of God including lightning and/or power surge, the Customer will be responsible for the cost of parts and Morse's then current labor rates to repair the condition. (i) Emergency Remote service shall be available twenty -four (24) hours a day, seven (7) days a week if this option is chosen. (ii) Non - emergency maintenance service shall be provided during MORSE's normal working hours, which shall be that period of each day from 8:00 a.m. to 5:00 p.m. local time Monday through Friday, exclusive of holidays. It is agreed that MORSE shall respond to Customer's request for non - emergency service by dispatching MORSE's service representative not later than the end of MORSE's next business day. Should Customer request non - emergency service be performed outside of MORSE's normal working hours, Customer shall pay MORSE on a per - call basis, at MORSE's then effective overtime rates. (iii) Emergency maintenance service shall be provided twenty -four (24) hours a day, seven (7) days a week if this option has been chosen. IN THE EVENT THAT A MAJOR FAILURE IN THE SYSTEM OCCURS, necessitating emergency maintenance assistance from MORSE either during or outside MORSE's normal working hours, it is agreed that MORSE shall respond to the emergency remotely within one (1) hour or if necessary by dispatching MORSE's service representative within four (4) hours from the time it is notified of the same and MORSE shall thereafter exercise its best efforts to cure the same. IN NOTIFYING MORSE, CUSTOMER MUST CLEARLY COMMUNICATE TO MORSE THE EMERGENCY NATURE OF THE PROBLEM AS A CONDITION PRECEDENT TO MORSE'S OBJECTIVE TO RESPOND WITHIN THE TIME FRAMES INDICATED ABOVE. As used herein, a "Major Failure" is defined as a System failure resulting in the Customer's inability to receive fifteen percent (15 %) of all incoming calls or affecting 15% of the "System "' functionality, to make fifteen percent (15 %) of all outgoing calls, to make fifteen percent (15 %) of every station -to- station call, or to use the attendant consoles. (b) MORSE may from time to time, upon Customer request, furnish moves, additions, changes, software upgrades and/or System modifications separately contracted for at MORSE's then generally effective rate. IT SHALL BE THE RESPONSIBILTY OF CUSTOMER TO VERIFY THE ACCURACY AND THE OPERATION OF ANY SOFTWARE UPGRADE, SYSTEM MODIFICATION, ENHANCEMENT OR CHANGE WITHIN FIVE (5) DAYS OF ANY SUCH UPDATE, UPGRADE, ENHANCEMENT OR CHANGE, AND TO NOTIFY MORSE WITHIN A REASONABLE TIME OF ANY ERROR, OMISSION, INACCURACY OR INCONSISTENCY THEREIN. MORSE shall, within twenty -four (24) hours of such notification, commence corrective action to remedy any such error, omission, inaccuracy or inconsistency. 19. No Hire Clause. Buyer and Seller agree that during the period that this agreement is in force, including extensions or modifications thereto, and for an additional 12 months following this period, neither Buyer nor the Seller will actively recruit, or solicit permanent employees of either company, or the employees of any of the other Subcontractors; who are on active payroll status and are currently participating in this Program, without the prior written approval of the party whose employee is being considered for employment. This does not prohibit any employee from responding to or pursuing employment opportunities through normal media channels, i.e. newspapers, professional journals, etc. so long as it is not an attempt to avoid the intent of the above restriction 20. Public Records Compliance. Contractor must comply with Florida public records laws, including but not limited to Chapter 119, Florida Statutes and Section 24 of article I of the Constitution of Florida. The County and Contractor shall allow and permit reasonable access to, and inspection of, all documents, records, papers, letters or other "public record" materials in its possession or under its control subject to the provisions of Chapter 119, Florida Statutes, and made or received by the County and Contractor in conjunction with this contract and related to contract performance. The County shall have the right to unilaterally cancel this contract upon violation of this provision by the Contractor. Failure of the Contractor to abide by the terms of this provision shall be deemed a material breach of this contract and the County may enforce the terms of this provision in the form of a court proceeding and shall, as a prevailing party, be entitled to reimbursement of all attorney's fees and costs associated with that proceeding. This provision shall survive any termination or expiration of the contract. The Contractor is encouraged to consult with its advisors about Florida Public Records Law in order to comply with this provision. Pursuant to F.S. 119.0701 and the terms and conditions of this contract, the Contractor is required to: (1) Keep and maintain public records that would be required by the County to perform the service. (2) Upon receipt from the County's custodian of records, provide the County with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the County. (4) Upon completion of the contract, transfer, at no cost, to the County all public records in possession of the Contractor or keep and maintain public records that would be required by the County to perform the service. If the Contractor transfers all public records to the County upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the County, upon request from the County's custodian of records, in a format that is compatible with the information technology systems of the County. (5) A request to inspect or copy public records relating to a County contract must be made directly to the County, but if the County does not possess the requested records, the County shall immediately notify the Contractor of the request, and the Contractor must provide the records to the County or allow the records to be inspected or copied within a reasonable time. If the Contractor does not comply with the County's request for records, the County shall enforce the public records contract provisions in accordance with the contract, notwithstanding the County's option and right to unilaterally cancel this contract upon violation of this provision by the Contractor. A Contractor who fails to provide the public records to the County or pursuant to a valid public records request within a reasonable time may be subject to penalties under section 119.10, Florida Statutes. The Contractor shall not transfer custody, release, alter, destroy or otherwise dispose of any public records unless or otherwise provided in this provision or as otherwise provided by law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS, BRIAN BRADLEY AT PHONE# 305 - 292 -3470 BRADLEY - BRIANAMONROECOUNTY- FL.GOV, MONROE COUNTY ATTORNEY'S OFFICE 1111 12 Street, SUITE 408, KEY WEST, FL 33040. 21. PUBLIC ENTITIES CRIMES A person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crime may not submit a bid on contracts to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017 of the Florida Statutes, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. By signing this Agreement, CONSULTANT represents that the execution of this Agreement will not violate the Public Entity Crimes Act (Section 287.133, Florida Statutes). Violation of this section shall result in termination of this Agreement and recovery of all monies paid hereto, and may result in debarment from COUNTY's competitive procurement activities. In addition to the foregoing, CONSULTANT further represents that there has been no determination, based on an audit, that it or any subconsultant has committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether CONUSULTANT has been placed on the convicted vendor list. CONSULTANT will promptly notify the COUNTY if it or any subcontractor or subconsultant is formally charged with an act defined as a "public entity crime" or has been placed on the convicted vendor list. 22. MAINTENANCE OF RECORDS CONSULTANT shall maintain all books, records, and documents directly pertinent to performance under this Agreement in accordance with generally accepted accounting principles consistently applied. Records shall be retained for a period of five years from the termination of this agreement. Each party to this Agreement or its authorized representatives shall have reasonable and timely access to such records of each other party to this Agreement for public records purposes during the term of the Agreement and for four years following the termination of this Agreement. If an auditor employed by the COUNTY or Clerk determines that monies paid to CONSULTANT pursuant to this Agreement were spent for purposes not authorized by this Agreement, or were wrongfully retained by the CONSULTANT, the CONSULTANT shall repay the monies together with interest calculated pursuant to Sec. 55.03, of the Florida Statutes, running from the date the monies were paid by the COUNTY. 23. NONDISCRIMINATION CONSULTANT and COUNTY agree that there will be no discrimination against any person, and it is expressly understood that upon a determination by a court of competent jurisdiction that discrimination has occurred, this Agreement automatically terminates without any further action on the part of any party, effective the date of the court order. CONSULTANT or COUNTY agrees to comply with all Federal and Florida statutes, and all local ordinances, as applicable, relating to nondiscrimination. These include but are not limited to: 1) Title VI of the Civil Rights Act of 1964 (PL 88 -352) which prohibits discrimination on the basis of race, color or national origin; 2) Title IX of the Education Amendment of 1972, as amended (20 USC ss. 1681- 1683, and 1685- 1686), which prohibits discrimination on the basis of sex; 3) Section 504 of the Rehabilitation Act of 1973, as amended (20 USC s. 794), which prohibits discrimination on the basis of handicaps; 4) The Age Discrimination Act of 1975, as amended (42 USC ss. 6101 -6107) which prohibits discrimination on the basis of age; 5) The Drug Abuse Office and Treatment Act of 1972 (PL 92 -255), as amended, relating to nondiscrimination on the basis of drug abuse; 6) The Comprehensive Alcohol Abuse and Alcoholism Prevention, Treatment and Rehabilitation Act of 1970 (PL 91 -616), as amended, relating to nondiscrimination on the basis of alcohol abuse or alcoholism; 7) The Public Health Service Act of 1912, ss. 523 and 527 (42 USC ss. 690dd -3 and 290ee -3), as amended, relating to confidentiality of alcohol and drug abuse patient records; 8) Title VIII of the Civil Rights Act of 1968 (42 USC s. et seq.), as amended, relating to nondiscrimination in the sale, rental or financing of housing; 9) The Americans with Disabilities Act of 1990 (42 USC s. 1201 Note), as may be amended from time to time, relating to nondiscrimination on the basis of disability; 10) Monroe County Code Chapter 13, Article VI, which prohibits discrimination on the basis of race, color, sex, religion, national origin, ancestry, sexual orientation, gender identity or expression, familial status or age; 11) Any other nondiscrimination provisions in any Federal or state statutes which may apply to the parties to, or the subject matter of, this Agreement. 24. CODE OF ETHICS COUNTY agrees that officers and employees of the COUNTY recognize and will be required to comply with the standards of conduct for public officers and employees as delineated in Section 112.313, Florida Statutes, regarding, but not limited to, solicitation or acceptance of gifts; doing business with one's agency; unauthorized compensation; misuse of public position, conflicting employment or contractual relationship; and disclosure or use of certain information. 25. NON - WAIVER OF IMMUNITY Notwithstanding the provisions of Sec. 768.28, Florida Statutes, the participation of the CONSULTANT and the COUNTY in this Agreement and the acquisition of any commercial liability insurance coverage, self - insurance coverage, or local government liability insurance pool coverage shall not be deemed a waiver of immunity to the extent of liability coverage, nor shall any contract entered into by the COUNTY be required to contain any provision for waiver. 26. NO PERSONAL LIABILITY No covenant or agreement contained herein shall be deemed to be a covenant or agreement of any member, officer, agent or employee of Monroe County in his or her individual capacity, and no member, officer, agent or employee of Monroe County shall be liable personally on this Agreement or be subject to any personal liability or accountability by reason of the execution of this Agreement. Entire Agreement This Agreement constitutes the entire agreement between MORSE and Customer, and supersedes all other agreements or understandings, oral or written, with respect to the subject matter hereof. If Customer issues a purchase order for any service to be provided hereunder, Customer agrees that only the terms and conditions of this Agreement apply and agrees to refer to this Agreement as the governing document on the face of such purchase order. Conflicting terms on a Customer's purchase order or similar customer document used to order a System or portions thereof are null and void. This Agreement shall not be amended, altered or changed except by a written agreement signed by both of the parties. PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION a DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 CL Administered by the State of Utah (hereinafter "Lead State ") MASTER AGREEMENT a a Mitel Business Systems, Inc > Master Agreement No: AR623 a (hereinafter "Contractor ") And [State of Florida Alternate Contract Source Number 43220000-WSCA- I 4-ACS] (hereinafter "Participating StatelEntity ") Page 1 of 12 1. Scooe This addendum covers the Data Communications Products and Services 14 -19 contracts led by the State of Utah for use by state agencies and other entities located in the Participating StatelEntity authorized by that state's statutes to utilize state /entity contracts with the prior approval of the state's chief procurement official. 2. Participation: Use of specific WSCA -NASPO cooperative contracts by agencies, political subdivisions and other entities (including cooperatives) authorized by an individual state's statutes to use state /entity contracts are subject to the prior approval of the respective State Chief Procurement Official. Issues of interpretation and eligibility for participation are solely within the authority of the State Chief Procurement Official. 3. Participating State Modifications or Additions to Master A reement: (These modifications or additions apply only to actions and relationships within the Participating Entity.) A. Eligible Users State agencies and other eligible users (hereinafter collectively referred to as "Eligible Users" or an "Eligible User ") may make purchases from this Agreement pursuant to the terms and conditions of the Contract as modified and supplemented herein. B. Changes and Additions to the Contract 1. Upon execution of this Alternate Contract Source (ACS) agreement, the Department of Management Services (Department) and all Eligible Users may purchase products and services under the WSCA -NASPO contract No. AR623 for Data Communications Equipment & Services, Exhibit A. 2. The Department and Eligible Users acknowledge and agree to be bound by the terms and conditions of Exhibit A, except as otherwise specified in this ACS. 3. The following are modifications to Exhibit A. Packet Pg. 1129 D.10.b PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah (hereinafter "Lead State ") CL MASTER AGREEMENT a a Mitel Business Systems, Inc > Master Agreement No: AR623 Q (hereinafter "Contractor ") W FW. [State of Florida Alternate Contract Source Number 43220000-WSCA- I 4-ACS] (hereinafter "Participating State/Entity ") Page 2 of 12 a. Prices: The prices of the ACS are set forth in the attached Exhibit B, "State of Florida Price List," and are incorporated herein. b. PUR 1000 Form: The Department Purchasing Form PUR 1400 is attached hereto and incorporated herein as Exhibit C. c. Discriminatory Vendors. An entity or affiliate placed on the discriminatory vendor list pursuant to section 287.134 of the Florida Statutes may not: • submit a bid on a contract to provide any goods or services to a public entity; • submit a bid on a contract with a public entity for the construction or repair of a public building or public work; • submit bids on leases of real property to a public entity; • be awarded or perform work as a contractor, supplier, sub- contractor, or consultant under a contract with any public entity; or • transact business with any public entity. d. Effective Date: The ACS shall become effective on the last date signed below and is coterminous with Exhibit A, unless terminated earlier by the Department. Exhibit A specifies the term as June 1, 2014 through May 31, 2019 with no renewal options identified. e. Vendor Registration and Transaction Fees: In order to complete any transaction between a Buyer and the Vendor, the Vendor must be registered with the Department of State, Division of Corporations ( www.sunblz.org ) and in MyFloridaMarketPlace Section 287.042(1)(h), Florida Statutes, and Rule 60A- 1.031, Florida Administrative Code, is hereby incorporated by reference. All transactions are subject to a transaction fee pursuant to the rule. f. Orders: In order to procure products and services hereunder, Eligible Users shall issue purchase orders or use a Purchasing Card which shall reference this ACS. Eligible Users are responsible for reviewing the terms and conditions of this ACS Packet Pg. 1130 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 CL Administered by the State of Utah (hereinafter "Lead State ") MASTER AGREEMENT a a Mitel Business Systems, Inc > Master Agreement No: AR623 Q thereinafter "Contractor ") 4M. [State of Florida Alternate Contract Source Number 43220000- WSCA -I4 -ACS] (hereinafter "Participating State/Entity ") Page 3 of 12 and Exhibit A. Neither the Department nor WSCA -NASPO is a party to any purchase order issued hereunder. g. Compliance with Laws: The Contractor shall comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, State, and local agencies having jurisdiction and authority. By way of non- exhaustive example, Chapter 287 of the Florida Statutes and Rule 60A -1 of the Florida Administrative Code govern the ACS. By way of further non - exhaustive example, the Contractor shall comply with section 274A of the Immigration and Nationalization Act, the Americans with Disabilities Act, and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran's status. Violation of any laws, rules, codes, ordinances, or licensing requirements shall be grounds for Contract termination or nonrenewal of the contract. h. Other Eligible Users: If any additional ordinance, rule, or other local governmental authority requires additional contract language before an Eligible User can make a purchase from the ACS referenced alcove, in lieu of this ACS, the Eligible User is responsible for signing a separate contract with the Contractor, capturing that additional contract language. i. Provisions of section 287.058, Florida Statutes: The provisions of section 287.058(1)(a) -(c) and (g), Florida Statutes, are hereby incorporated by reference Public Records: If, under this contract, the Contractor is providing services and is acting on behalf of the Department as provided under subsection 119.011(2), Florida Statutes, the Contractor, subject to the terms of paragraph 287.058(1)(c), Florida Statutes, and any other applicable legal and equitable remedies, shall: (a) Keep and maintain public records that ordinarily and necessarily would be required by the Department in order to perform the service. (b) Provide the public with access to public records on the same terms and conditions that the Department would provide the records and at a cost that does Packet Pg. 1131 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah (hereinafter "Lead State ") MASTER AGREEMENT Mitel Business Systems, Inc Master Agreement No: ARl 23 (hereinafter "Contractor ") And [State of Florida Alternate Contract Source Number 43220000- WSCA- I4 -ACS] (hereinafter "Participating State /Entity ") Page 4 of 12 not exceed the cost provided in Chapter 119, Flo6da Statutes, or as otherwise provided by law. (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law. (d) Meet all requirements for retaining public records and transfer, at no cost, to the Department all public records in possession of the Contractor upon termination of the contract and destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. All records stored electronically must be provided to the Department in a format that is compatible with the information technology systems of the Department. The Department may unilaterally cancel this Contract for refusal by the Service Provider to comply with this section by not allowing public access to all documents, papers, fetters, or other material made or received by the contractor in conjunction with the contract, unless the records are exempt from s. 24(a) of Article I of the State Constitution and subsection 119.07(1). k. The State of Florida's performance and obligation to pay under this contract is contingent upon an annual appropriation by the Legislature. The vendor shall comply with section 11.062, Florida Statutes and section 216.347, Florida Statutes, prohibiting use of funds to lobby the Legislature, Judicial, or state agencies. C. Contract Number Alt purchase orders issued by Eligible Users within the State of Florida shall include the Department of Management Service's contract number, 43220000- WSCA -I4 -ACS, unless otherwise provided by Florida Law, statute, rule or this ACS. State agencies will not be required to submit an ACS form for purchases related to this ACS. D. Contract Document This ACS and its Exhibits set forth the entire agreement between the parties with respect to the subject matter of this ACS. The terms and conditions of this ACS and its exhibits shall prevail and govern in the case of any such inconsistent or additional terms. N d CL 0 a a Packet Pg. 1132 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah (hereinafter "Lead State") MASTER AGREEMENT a Mitel Business Systems, Inc o Master Agreement No: AR623 (hereinafter "Contractor ") a: r =M [State of Florida Alternate Contract Source Number 43230000- WSCA -I4 -ACS] (hereinafter "Participating State /Entity ") Page 5 of 12 E. Event of Dispute In the case of an ambiguity which requires extrinsic evidence to determine the intent of the parties, the following documents shall have priority in the order set forth below: 1. This Participating Addenda 2. Exhibit B, State of Florida Price List 3. Exhibit C, PUR 1000 4. Exhibit A, State of Utah WSCA -NASPO Agreement AR623, Data Communications Equipment & Services 5. Exhibit D, Preferred Pricing Affidavit F. Intellectual Property The parties do not anticipate that any intellectual property will be developed as a result of this ACS. However, any intellectual property developed as a result of this ACS will belong to and be the sole property of the Eligible User. This provision will survive the termination or expiration of the ACS. G. Employment Eligibility Verification Pursuant to State of Florida Executive Orders Nos.: 11 -02 and 11 -116, Contractor is required to utilize the U.S. Department of Homeland Security's E- Verify system to verify the employment of all new employees hired by the Contractor during the ACS term. Also, Contractor shall include in related subcontracts a requirement that subcontractors performing work or providing services pursuant to the state ACS utilize the E- Verify system to verify employment of all new employees hired by the subcontractor during the ACS term. H. State of Florida Price List The Contractor shall provide, as Exhibit B, to the Department's Contract Administrator (Participating Entity Contact) a copy of the product and services price list, which shall be posted on the Department's website. If the Contractor's price list will be the same as the WSCA -NASPO price list, the Contract must advise the Contract Administrator and the Department will post a link on the Department's website to the price list posted on the WSCA- Packet Pg. 1133 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah (hereinafter L°Lead State ") MASTER ACREEMENI' a Mitel Business Systems, Inc o Master Agreement No: AR623 Q (hereinafter "Contractor ") And [State of Florida Alternate Contract Source Number 43220000- WSCA -I4 -ACS] (hereinafter "Participating State /Entity ") Page 6 of I2 NASPO website. Contractors are encouraged to provide special pricing and/or tiered discount rates applicable to State of Florida Eligible Users wherever possible. I. Preferred Price Affidavit Requirement The Department will provide the Preferred Pricing Affidavit, incorporated by reference as the attached Exhibit D, for completion by an authorized representative of the Contractor attesting that the Contractor is in compliance with the best pricing provision in Section 4(b) of the PUR 1000 form. The Contractor agrees to submit to the Department, at least annually, the completed Preferred Pricing Affidavit. J. Scrutinized Company list In executing this ACS, Contractor certifies that it is not listed on either the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, created pursuant to section 215.473, Florida Statutes. Pursuant to subsection 287.135(5), Florida Statutes, Contractor agrees the Department may immediately terminate this ACS for cause if the Contractor is found to have submitted a false certification or if Contractor is placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List during the term of the ACS. K. Ordering Instructions The focus is to direct the Eligible User with the proper method of purchasing the goods and/or services awarded based on direction from the Eligible User and previous experience with such commodities. 1. The Contractor agrees to meet the following requirements: a. Provide appropriate contact information for Eligible Users to use for product and /or service inquiries and purchases, as well as the most up -to -date product/service offering the Contractor is authorized to provide in accordance with the statewide contract; and b. If orders are to be sent to resellers or distributors for fulfillment then the Contractor is responsible for providing this list of authorized resellers or Packet Pg. 1134 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 CL Administered by the State of Utah (hereinafter "Lead State ") MASTER AGREEMENT a Mitel Business Systems, Inc o Master Agreement No: AR623 (hereinafter "Contractor ") W 1m [State of Florida Alternate Contract Source Number 432200170- VVSCA -I4 -ACS] (hereinafter "Participating State /Entity ") Page 7of12 distributors for use; and c. The accuracy of this information must be maintained by Contractor throughout the duration of the ACS; and 2. Contractor must be able to accept Purchase Orders (PO) via fax, e-mail, or cXML as identified in L.1 below. L. Electronic Invoicing The Contractor shall supply electronic invoices in lieu of paper -based invoices for those transactions processed through the MFMP within ninety (90) days from contract effective date. Electronic invoices shall be submitted to the agency through the Ariba Supplier Network (ASN) in one of three mechanisms as listed below: cXML (commerce eXtensible Markup Language) This standard establishes the data contents required for invoicing via cXML within the context of an electronic environment. This transaction set can be used for invoicing via the ASN for catalog and non - catalog goods and services. The cXML format is the Ariba preferred method for e- Invoicing. 2. EDI (Electronic Data Interchange) This standard establishes the data contents of the Invoice Transaction Set (810) for use within the context of an Electronic Data Interchange (EDi) environment. This transaction set can be used for invoicing via the ASN for catalog and non - catalog goods and services. 3. PO Flip via ASN The online process allows Contractors to submit invoices via the AN for catalog and non - catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply "flipping" the PO into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is Packet Pg. 1135 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 CL Administered by the State of Utah (hereinafter "Lead State ") MASTER AGREEMENT o Mitel Business Systems, Inc > Master Agreement No: AR623 Q (hereinafter "Contractor") � And [State of Florida Alternate Contract Source Number 43224004- WSCA -I4 -ACS] (hereinafter "Participating State/Entity ") Page 8 of 12 authorized and empowered to and hereby grants the State and the third party provider of MFMP, a state contractor, the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third party provider the right and license to reproduce and display within the system the Contractor's trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the ACS. The Contractor will work with the MFMP management team to obtain specific requirements for the electronic invoicing upon contract award. M. Contract quarterly Reports Each Contractor shall submit a Quarterly Report in the required format electronically to the Department Contract Manager within 30 days of the end of the quarter. The Department reserves the right to require the Contractor to provide additional reports within 30 days written notice. Failure to provide the Quarterly Report or other reports requested by the Department may result in the Contractor being found in defautt and may result in termination of the ACS. Initiation and submission of the Report are the responsibility of the Contractor without prompting or notification by the Contract Manager. Sales will be reviewed on a quarterly basis. Should no safes be recorded in two consecutive contract quarters, the Department may terminate the contract. N. Business Review Meetings The Department reserves the right to schedule business review meetings as frequently as necessary. The Department will provide the format for the Contractor's agenda. Prior to the meeting, the Contractor shall submit the completed agenda to the Department for review and acceptance. The Contractor shall address the agenda items and any of the Department's additional concems at the meeting. Failure to comply with this section may result in the Contractor being found in default and contract termination. Packet Pg. 1136 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14-19 � CL Administered by the State of Utah (hereinafter "Lead State ") MUTER AGREEMENT a Mites Business Systems, Inc o Master Agreement No: AR623 (hereinafter "Contractor ") �I TM [State of Florida Alternate Contract Source Number 43220000- WSCA -1 4 -ACS] (hereinafter "Participating Sate /Entity ") Page 9 of 12 D. Commitment to Diversity in Government Contracting The State of Florida is committed to supporting its diverse business industry and population through ensuring participation by minority-, women -, wartime -, and service- disabled veteran business enterprises in the economic life of the State. The State of Florida Mentor Prot6ge Program connects minority-, women -, wartime -, and service - disabled veteran business enterprises with private corporations for business development mentoring. We strongly encourage firms doing business with the Stale of Florida to consider this initiative. For more information on the Mentor Protdg6 Program., please contact the Office of Supplier Diversity at (850) 487 -0915 or osdhelp(a)dms.mvf +.ofida.com Upon request, the Contractor shall report to the Department spend with certified and other minority business enterprises. These reports will include the period covered, the name, minority code and Federal Employer Identification Number of each minority vendor utilized during the period. Commodities and services provided by the minority business enterprise, and the amount paid to each minority vendor on behalf of each purchasing agency ordering under the terms of this Contract. P. Subcontractors The contractor may use a subcontractor in order to provide adequate network infrastructure equipment and services. All subcontractors shall be the direct responsibility of the Contractor that entered into such subcontract. The Contractor is responsible for all liability, terms and conditions within the contract. If a subcontractor is authorized to conduct business on behalf of the Contractor and the subcontractor is to receive compensation from the Contractor for its services, then any dispute between the Contractor and the subcontractor shall be resolved between the Contractor and the subcontractor. The State of Florida is not a party to any agreement entered into between the Contractor and its subcontractors). The Contractor shall be responsible to report all contract sales (and pay any associated MFMP transaction fees), including those of any such subcontractors and shall ensure that all such subcontractors meet the following requirements: + Have an ACTIVE Registration with the Department of State, Division of Corporations ( www.sunbiz.org ) Packet Pg. 1137 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION d DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah (hereinafter "Lead State") MASTER AGREEMENT a Mitel Business Systems, Inc o Master Agreement No: AR623 (hereinafter "Contractor ") And [State of Florida Alternate Contract Source Number 43220000- WSCA -I4 -ACS] (hereinafter "Participating State /Entity ") Page 14 of 12 • Registered in the MFMP Vendor Information Portal (htt s:llvendor.m oridamarket lace.com) • Not be on the State of Florida's Convicted, Suspended, or Discriminatory lists htto://www.dms.m lorida.com /business o erationslState purchasing/vendor informati onlconvicted suspended discriminatory _complaints vendor lists • Have a copy of e- Verify Status on file • Have a current W -9 filed with the Florida Department of Financial Services ( hfps: / /flvendor. myf loridacfo.com ) Q, Warrant of Authority Each person signing this Participating Addendum warrants that he or she is duly authorized to do so and to bind the respective party. 4. Lease Agreements Agencies may lease equipment through alternative financing arrangements other than through the State of Florida Consolidated Equipment Financing Program (CEFP). This option is governed by sections 287.053 and 287.054, Florida Statutes, and Rule 691 -3, Florida Administrative Code. The Department of Financial Services (DFS) Finance and leasing Section will review proposed leases to determine compliance with all requirements and to ensure leases are economical and cost effective. The Contractor and Eligible User (working together) will be required to complete and submit to DFS the Checklist — Approval to Lease Equipment form. A copy of the form may be found at the DFS website: httr) Prior approval of the Chief Financial Officer (as defined in Section 17.001, Florida Statutes) is required for State agencies to enter into or to extend any lease or installment- purchase agreement in excess of the Category Two amount established by section 287.017 of the Florida Statutes. All State agencies are urged to review the Chief Financial Officer's latest memorandum addressing leases and deferred - payment purchases of equipment when considering the leasing or purchasing of equipment. DFS memos can be found at: http://www.mvfloridacfo.com/Division/AA/Memos/default.htm Packet Pg. 1138 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah thereinafter "Lead State ") MASTER AGREEMENT Mitel Business Systems, Inc Master Agreement No: AR623 (hereinafter "Contractor ") 4M. [State of Florida Alternate Contract Source Number 43220000- WSCA -14 -ACS] (hereinafter "Participating State /Entity ") Page I t of 12 5. Primary Contacts The primary contact individuals for this Participating Addendum are as follows (or their named successors): Contractor Name Murrav Van Dyke Address 1146 North Alma School Road, Mesa, AZ 85201 Telephone 602 629 -8811 Fax 703 904 -056$ E -mail Marra wand ke mitel.com Puticinatincr En tity Name Brian Leger Address 4050 Esplanade Way, Suite 360, Tallahassee, FL 32399 -0950 Telephone 850 410 -0528 Fax 850 414 -6122 E -mail I Brian.Leger&dms.md1orida.com 6. Subcontractors: All [contractor] dealers and resellers authorized in the State of Florida, as shown on the dedicated [contractor's] (cooperative contract) website, are approved to provide sales and service support to participants in the WSCA -NASPO Master Price Agreement. The [contractor] dealer's participation will be in accordance with the terms and conditions set forth in the aforementioned Master Agreement. 7. Orders: Any Order placed by a Participating Entity or Purchasing Entity for a Product and/or Service available from this Master Agreement shall be deemed to be a sale under (and governed by the prices and other terms and conditions) of the Master Agreement unless the parties to the Order agree in writing that another contract or agreement applies to such Order. N d CL 0 a a Packet Pg. 1139 PARTICIPATING ADDENDUM WSCA -NASPO COOPERATIVE PURCHASING ORGANIZATION DATA COMMUNICATIONS PRODUCTS AND SERVICES 14 -19 Administered by the State of Utah (hereinafter "Lead State) MASTER AGREEMENT Mitel Business Systems, Inc Master Agreement No: AR623 (hereinafter "Contractor ") And [State of Florida Alternate Contract Source Number 43220000- WSCA -I4 -ACS] (hereinafter "Participating State/Entity ") Page 12 of 12 IN WITNESS WHEREOF, the parties have executed this Addendum as of the date of execution by both parties below. Participating St te• Contractor: ob i Mitel By. By. / 1 U�!'�_� pN;m.h.lMNlene,edliN, ouc [�j�l� 1� .m�e.Jw Nialanesmke4(an -+ n11u5 s aM -201 C 2-M i52im -M Name: Name: Joseph Vitalone Lr4u4. �Q� President Americas Sales and EVP Mitel Networks Date: Date: 12/03/2014 [Additional signatures as required by Participating State] For questions on executing a participating addendum, please contact: WSCA -NASPO Coop erative Development Coordinator Paul Stembler Telephone 651 - 206 -3858 E -mail L;k %?. +I± i_cr!a7wsca -na.spa org [Please email fully executed PDT copy of this document to PACO- wsca- ssaspo.org to support documentation of participation and posting is appropriate data bases] N d CL 0 a a Packet Pg. 1140 STATE OF UTAH - STATE COOPERATIVE CONTRACT CONTRACT NUMBER AR623 1. CONTRACTING PARTIES: This State Cooperative Contract is between the Division of Purchasing and General Services (State), 3150 State Office Building, PO Box 141061, Salt Lake City, UT 84114-1061, an agency of the State of Utah, and the following CONTRACTOR: Mite] Business S stems, Inc. Name 1 146 North Alma School Road Address Mesa AZ 85201 City State Zip LEGAL STATUS OF CONTRACTOR ❑ Sole Proprietor ❑ Non - Profit Corporation ® For - Profit Corporation ❑ Partnership [I Government Agency Contact Person Sue Anders Phone 4 480 -961 -9000 Fax # 703 - 904 -0568 Email usgovernmentsales cz.mitel,com Federal Tax ID# 912016177 Vendor # VC0000182079 Commodity Code # 20458, 20464, 20621, 20623, 20659. 83833, 83800, 88332, 92 000 2 Data communication equipment and services. A detailed list of awarded categories and subcategories are included in Attachment B - Scope of Work. Mite] Business Systems is authorized to provide equipment and services in the following categories: 53.0 Unified Communications GENERAL PURPOSE. OF CONTRACT: The General nurnose of this contract is to nrovidc 3. CONTRACT PERIOD: Effective date: June 1, 2014 Termination date: May 1 2 unless terminated early or extended in accordance with the terms and conditions of this contract. Renewal options (if any): N/A 4. PRICING AS PER THE ATTACHMENT C PAYMENT TERMS: Net 30 DAYS REQUIRED FOR DELIVERY: 30 days ARO MFNIMUM ORDER: N/A FREIGHT TERMS: FOB Destination, Freight Prepaid 5. ATTACHMENT A: Standard Contract Tenns and Conditions, State Cooperative Contract ATTACHMENT B: Scope of Work ATTACHMENT C: Product Offerings and Pricing ATTACHMENT D: Vendor's Response to Solicitation JP 14001, The parties hereby acknowledge and agree that any exceptions stated in attachment "D" — Vendor's Proposal Response have been removed and/or resolved between the parties. Any exception in attachment "D" are explicitly NOT a part of this contract. Any conflicts between Attachment A and other Attachments will be resolved in favor of Attachment A. State specific Terms and Conditions will be found in the executed Participating Addendums. State Terms and Conditions in an executed Participating Addendum will take priority in the event of conflict between those terms and conditions and this Cooperative Contract. 6. DOCUMENTS INCORPORATED FNTO THIS CONTRACT BY REFERENCE BUT NOT ATTACHED: Racket Pg. 1941 State of Utah Contract Number AR623 a. All other governmental laws, regulations, or actions applicable to the goods and/or services authorized by this contract. b. Utah State Procurement Code, Procurement Rules, CONTRACTOR'S response to Bid # 14001 and JP14001 -1 dated August 30, 2013 and December 2, 2013. IN WITNESS WHEREOF, the parties sign and cause this contract to be executed, CONTRACTOR S'T'ATE AH nlgi[all y sign ed 8y Jo. Nialon e _ O Mail = nel Lalofl r,e ttittrt,ou =.U5 05/30/2014 i 0. oe_nlalancfl�ml[ekom,C.us 4 y ,� P T, "rG.�C�+-r(, � na +.. ra ++ os.i a v ss o= o Contractor's Signature Date Director, Div. of Purchasing & General S s. Date Joseph Vita{one President Americas Region, EVP Mitel Networks Type or Print Marne and Title Rev 05/14/12 Racket Pg. 1142 lo.i a.c State of Utah Contract Number: MA623 ATTACHMENT A - WSCA -NASPO Terms and Conditions LI ' - 11 WSCA -NASPO Master Agreement Terms and Conditions 1. AGREEMENT ORDER OF PRECEDENCE: The Master Agreement shall consist of the following documents: 1. A Participating Entity's Participating Addendum ( "PA "); 2. WSCA -NASPO Master Agreement Terms and Conditions; 3. The Statement of Work; 4. The Solicitation; and 5. Contractor's response to the Solicitation. These documents shall be read to be consistent and complementary. Any conflict among these documents shall be resolved by giving priority to these documents in the order listed above. Contractor terms and conditions that apply to this Master Agreement are only those that are expressly accepted by the Lead State and must be in writing and attached to this Master Agreement as an Exhibit or Attachment. No other terms and conditions shall apply, including terms and conditions listed in the Contractor's response to the Solicitation, or terms listed or referenced on the Contractor's website, in the Contractor quotation /sales order or in similar documents subsequently provided by the Contractor. 2. AMENDMENTS The terms of this Master Agreement shall not be waived, altered, modified, supplemented or amended in any manner whatsoever without prior written approval of the WSCA -NASPO Contract Administrator. 3. ASSIGNMENT/SUBCONTRACT Contractor shall not assign, sell, transfer, subcontract or sublet rights, or delegate responsibilities under this contract, in whole or in part, without the prior written approval of the WSCA -NASPO Contract Administrator. Notwithstanding the foregoing, Contractor may utilize Contractor authorized sub- contractors to perform its obligations under the Master Agreement without requiring prior written approval but Packet Pg. 1143 State of Utah Contract Number: MA623 Contractor will remain responsible for such obligations. Contractor will be responsible to identify authorized sub - contractors for each participating state. 4. CANCELLATION Unless otherwise stated in the special terms and conditions, any Master Agreement may be canceled by either party upon 60 days notice, in writing, prior to the effective date of the cancellation. Further, any Participating State may cancel its participation upon 30 days written notice, unless otherwise limited or stated in the special terms and conditions of this solicitation. Cancellation may be in whole or in part. Any cancellation under this provision shall not affect the rights and obligations attending orders outstanding at the time of cancellation, including any right of and Purchasing Entity to indemnification by the Contractor, rights of payment for goods /services delivered and accepted, and rights attending any warranty or default in performance in association with any order. Cancellation of the Master Agreement due to Contractor default may be immediate. 5. CONFIDENTIALITY, NON - DISCLOSURE AND INJUNCTIVE RELIEF 5.1 Confidentialit . Contractor acknowledges that it and its employees or agents may, in the course of providing the Product under this Master Agreement, be exposed to or acquire information that is confidential to Participating Entity or Participating Entity's clients. Any and all information of any form that is marked as confidential or would by its nature be deemed confidential obtained by Contractor or its employees or agents in the performance of this Master Agreement, including, but not necessarily limited to (a) any Participating Entity records, (b) personnel records, and (c) information concerning individuals, is confidential information of Participating Entity ( "Confidential Information "). Any reports or other documents or items (including software) that result from the use of the Confidential Information by Contractor shall be treated in the same manner as the Confidential Information. Confidential Information does not include information that (a) is or becomes (other than by disclosure by Contractor) publicly known; (b) is furnished by Participating Entity to others without restrictions similar to those imposed by this Master Agreement; (c) is rightfully in Contractor's possession without the obligation of nondisclosure prior to the time of its disclosure under this Master Agreement; (d) is obtained from a source other than Participating Entity without the obligation of confidentiality, (e) is disclosed with the written consent of Participating Entity or; (f) is independently developed by employees, agents or subcontractors of Contractor who can be shown to have had no access to the Confidential Information. 5.2 Non - Disclosure. Contractor shall hold Confidential Information in confidence, using at least the industry standard of confidentiality, and not to copy, reproduce, sell, assign, license, market, transfer or otherwise dispose of, give, or disclose Confidential Information to third parties or use Confidential Information for any purposes whatsoever other than the performance of this Master Agreement to Participating Entity hereunder, and to advise each of its employees and agents of their obligations to keep Confidential Information confidential. Contractor shall use commercially reasonable efforts to assist Participating Entity in identifying and preventing any unauthorized use or disclosure of any Confidential Information. Racket Pg. 1144 D.1 a.c State of Utah Contract Number: MA623 Without limiting the generality of the foregoing, Contractor shall advise Participating Entity immediately if Contractor learns or has reason to believe that any person who has had access to Confidential Information has violated or intends to violate the terms of this Master Agreement and Contractor shall at its expense cooperate with Participating Entity in seeking injunctive or other equitable relief in the name of Participating Entity or Contractor against any such person. Except as directed by Participating Entity, Contractor will not at any time during or after the term of this Master Agreement disctose, directly or indirectly, any Confidential Information to any person, except in accordance with this Master Agreement, and that upon termination of this Master Agreement or at Participating Entity's request, Contractor shall turn over to Participating Entity all documents, papers, and other matter in Contractor's possession that embody Confidential Information. Notwithstanding the foregoing, Contractor may keep one copy of such Confidential Information necessary for quality assurance, audits and evidence of the performance of this Master Agreement. 5.3 Injunctive Relief. Contractor acknowledges that breach of this Section, including disclosure of any Confidential Information, wit[ cause irreparable injury to Participating Entity that is inadequately compensable in damages. Accordingly, Participating Entity may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to any other legal remedies that may be available. Contractor acknowledges and agrees that the covenants contained herein are necessary for the protection of the legitimate business interests of Participating Entity and are reasonable in scope and content. 6. DEBARMENT The contractor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction (contract) by any governmental department or agency. If the contractor cannot certify this statement, attach a written explanation for review by WSCA- NASPQ. 7. DEFAULTS ft REMEDIES a. The occurrence of any of the following events shall be an event of default under this Master Agreement: i. Nonperformance of contractual requirements; or ii. A material breach of any term or condition of this Master Agreement; or iii. Any representation or warranty by Contractor in response to the solicitation or in this Master Agreement proves to be untrue or materially misleading; or iv. Institution of proceedings under any bankruptcy, insolvency, reorganization or similar law, by or against Contractor, or the appointment of a receiver or similar officer for Contractor or any of its property, which is not vacated or fully stayed within thirty (30) calendar days after the institution or occurrence thereof; or v. Any default specified in another section of this Master Agreement. b. Upon the occurrence of an event of default, Lead State shalt issue a written notice of default, identifying the nature of the default, and providing a period of 15 calendar days in which Contractor shall have an opportunity to cure the default. The Lead State shall not be required to provide advance written notice or a cure period and may immediately terminate 3 Racket Pg. 1145 o.i a.c State of Utah Contract Number: MA623 this Master Agreement in whole or in part if the Lead State, in its sole discretion, determines that it is reasonably necessary to preserve public safety or prevent immediate public crisis. Time allowed for cure shall not diminish or eliminate Contractor's liability for damages, including liquidated damages to the extent provided for under this Master Agreement. c. If Contractor is afforded an opportunity to cure and fails to cure the default within the period specified in the written notice of default, Contractor shall be in breach of its obligations under this Master Agreement and Lead State shall have the right to exercise any or all of the following remedies: i. Exercise any remedy provided by law; and ii. Terminate this Master Agreement and any related Contracts or portions thereof; and iii. Impose liquidated damages as provided in this Master Agreement; and iv. Suspend Contractor from receiving future bid solicitations; and v. Suspend Contractor's performance; and vi. Withhold payment until the default is remedied. d. In the event of a default under a Participating Addendum, a Participating Entity shall provide a written notice of default as described in this section and have all of the rights and remedies under this paragraph regarding its participation in the Master Agreement, in addition to those set forth in its Participating Addendum. 8. DELIVERY Unless otherwise indicated in the Master Agreement, the prices are the delivered price to any Participating State agency or political subdivision. All deliveries shall be F.O.B. destination with all transportation and handling charges paid by the contractor. Responsibility and liability for loss or damage shall remain the Contractor until final inspection and acceptance when responsibility shall pass to the Buyer except as to latent defects, fraud and Contractor's warranty obligations. The minimum shipment amount will be found in the special terms and conditions. Any order for less than the specified amount is to be shipped with the freight prepaid and added as a separate item on the invoice. Any portion of an order to be shipped without transportation charges that is back ordered shall be shipped without charge. 9. FORCE MAJEURE Neither party to this Master Agreement shall be held responsible for delay or default caused by fire, riot, acts of God and/or war which is beyond that party's reasonable control. WSCA -NASPO may terminate this Master Agreement after determining such delay or default will reasonably prevent successful performance of the Master Agreement. JO.GOVERNING LAW This procurement and the resulting agreement shall be governed by and construed in accordance with the laws of the state sponsoring and administering the procurement. The construction and effect of any Participating Addendum or order against the Master Agreement(s) shall be governed by and construed in accordance with the laws of the Participating Entity's State. Venue for any claim, dispute or action concerning an order placed against the Master Agreement {s} or the effect of a Participating Addendum shall be in the Purchasing Entity's State. 4 Racket Pg. 1146 Io.1 a.c State of Utah Contract Number: MA623 11. INDEMNIFICATION The Contractor shall defend, indemnify and hold harmless WSCA- NASPO, the Lead State and Participating Entities along with their officers, agencies, and employees as well as any person or entity for which they may be liable from and against claims, damages or causes of action including reasonable attorneys' fees and related costs for any death, injury, or damage to property arising from act(s), error(s), or omissions) of the Contractor, its employees or subcontractors or volunteers, at any tier, relating to the performance under the Master Agreement. This section is not subject to any limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement 12. INDEMNIFICATION - INTELLECTUAL PROPERTY The Contractor shall defend, indemnify and hold harmless WSCA- NASPO, the Lead State and Participating Entities along with their officers, agencies, and employees as well as any person or entity for which they may be liable ( "Indemnified Party ") from and against claims, damages or causes of action including reasonable attorneys' fees and related costs arising out of the claim that the Product or its use, infringes Intellectual Property rights ('Intellectual Property Claim'). The Contractor's obligations under this section shall not extend to any combination of the Product with any other product, system or method, unless: (1) the Product, system or method is: (a) provided by the Contractor or the Contractor's subsidiaries or affiliates; (b) specified by the Contractor to work with the Product; or (c) reasonably required, in order to use the Product in its intended manner, and the infringement could not have been avoided by substituting another reasonably available product, system or method capable of performing the same function; or (2) it would be reasonably expected to use the Product in combination with such product, system or method. The Indemnified Party shall notify the Contractor within a reasonable time after receiving notice of an Intellectual Property Claim. Even if the Indemnified Party fails to provide reasonable notice, the Contractor shall not be relieved from its obligations unless the Contractor can demonstrate that it was prejudiced in defending the Intellectual Property Claim resulting in increased expenses or loss to the Contractor. If the Contractor promptly and reasonably investigates and defends any Intellectual Property Claim, it shall have control over the defense and settlement of it. However, the Indemnified Party must consent in writing for any money damages or obligations for which it may be responsible. The Indemnified Party shall furnish, at the Contractor's reasonable request and expense, information and assistance necessary for such defense. If the Contractor fails to vigorously pursue the defense or settlement of the Intellectual Property Claim, the Indemnified Party may assume the defense or settlement of it and the Contractor shalt be liable for all costs and expenses, including reasonable attorneys' fees and related costs, incurred by the Indemnified Party in the pursuit of the Intellectual Property Claim. This section is not subject to any Racket Pg. 1147 10.1 a.c State of Utah Contract Number: MA523 limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement. 13. INDEPENDENT CONTRACTOR The contractor shall be an independent contractor, and as such shall have no authorization, express or implied to hind WSCA -NASPO or the respective states to any agreements, settlements, liability or understanding whatsoever, and agrees not to perform any acts as agent for WSCA -NASPO or the states, except as expressly set forth herein. 14. INDIVIDUAL CUSTOMER Except to the extent modified by a Participating Addendum, each Participating Entity shall follow the terms and conditions of the Master Agreement and applicable Participating Addendum and will have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement, including but not limited to, any indemnity or to recover any costs allowed in the Master Agreement and applicable Participating Addendum for their purchases. Each Participating Entity will be responsible for its own charges, fees, and liabilities. The Contractor will apply the charges and invoice each Participating Entity individually. 15. INSURANCE Contractor shall, during the term of this Master Agreement, maintain in full force and effect, the insurance described in this section. Contractor shalt acquire such insurance from an insurance carrier or carriers licensed to conduct business in the Participating Entity's state and having a rating of A -, Class VII or better, in the most recently published edition of Best's Reports. Failure to buy and maintain the required insurance may result in this Master Agreement's termination or at a Participating Entity's option, result in termination of its Participating Addendum. Coverage shall be written on an occurrence basis. The minimum acceptable limits shalt be as indicated below, with no deductible for each of the following categories: a) Commercial General Liability covering the risks of bodily injury 4inctuding death), property damage and personal injury, including coverage for contractual liability, with a limit of not less than $1 million per occurrence/$2 million general aggregate; b) Contractor must comply with any applicable State Workers Compensation or Employers Liability insurance requirements. Contractor shall pay premiums on all insurance policies. Such policies shalt also reference this Master Agreement and shall have a condition that they not be revolted by the insurer until thirty (30) calendar days after notice of intended revocation thereof snail have been given to Participating Entity by the Contractor. Prior to commencement of the work, Contractor shalt provide to the Participating Entity a written endorsement to the Contractor's general liability insurance policy that (i) names the Participating Entity as an additional insured, (ii) provides that no material alteration, cancellation, non- renewal, or expiration of the coverage contained in such policy shalt have effect unless the named Participating Entity has been given at least thirty (30) days prior Racket Pg. 1148 0.1 a.c 5tate of Utah Contract Number: MA623 written notice, and (iii) provides that the Contractor's liability insurance poticy shalt be primary, with any liability insurance of the Participating Entity as secondary and noncontributory. Contractor shall furnish to Participating Entity copies of certificates of all required insurance within thirty (30) calendar days of the Participating Addendum's effective date and prior to performing any work. Copies of renewal certificates of all required insurance shall be furnished within thirty (30) days after renewal date. These certificates of insurance must expressly indicate compliance with each and every insurance requirement specified in this section, Failure to provide evidence of coverage may, at State's sole option, result in this Master Agreement's termination. Coverage and limits shall not limit Contractor's liability and obligations under this Master Agreement. 16. LAWS AND REGULATIONS Any and all supplies, services and equipment offered and furnished shall comply fully with all applicable Federal and State Laws and regulations. 17. LICENSE OF PRE - EXISTING INTELLECTUAL PROPERTY Contractor grants to the Participating Entity, for Intellectual Property delivered under this Master Agreement, but not created under it, a nonexclusive, perpetual, royalty -free, paid up license (subject to Contractor's receipt of payment) in accordance with Contractor's end -user license and/or end -user license that is provided by the third -party software supplier and which accompanies the Product ( "Pre- Existing Intellectual Property "). The license shall be subject to any third party rights in the Pre - existing Intellectual Property. Contractor shall obtain, at its own expense, on behalf of the Participating Entity, written consent of the Owner for the licensed Pre - existing Intellectual Property. 18. NO WAIVER OF SOVEREIGN IMMUNITY In no event shall this Master Agreement, any Participating Addendum or any contract or any purchase order issued thereunder, or any act of a Lead State or a Participating Entity, be a waiver by the Participating Entity of any form of defense or immunity, whether sovereign immunity, governmental immunity, immunity based on the Eleventh Amendment to the Constitution of the United States or otherwise, from any claim or from the jurisdiction of any court. If a claim must be brought in a federal forum, then it must be brought and adjudicated solely and exclusively within the United States District Court for the Participating State. This section applies to a claim brought against the Participating State only to the extent Congress has appropriately abrogated the Participating State's sovereign immunity and is not consent by the Participating State to be sued in federal court. This section is also not a waiver by the Participating State of any form of immunity, including but not limited to sovereign immunity and immunity based on the Eleventh Amendment to the Constitution of the United States. Racket Pg. 1949 0.1 a.c State of Utah Contract Number: MA623 19. ORDER NUMBERS Master Agreement order and purchase order numbers shalt be clearly shown on all acknowledgments, shipping labels, packing slips, invoices, and on all correspondence. 20. PARTICIPANTS WSCA -NASPO is the cooperative purchasing arm of the rational Association of State Procurement Officials. It is a cooperative group contracting consortium for state government departments, institutions, agencies and political subdivisions (e.g., colleges, school districts, counties, cities, etc.,) for all 50 states, the District of Columbia and the organized US territories. Obligations under this Master Agreement are limited to those Participating States who have signed a Participating Addendum where contemplated by the solicitation. Financial obligations of Participating States are limited to the orders placed by the departments or other State agencies and institutions having available funds. Participating States incur no financial obligations on behalf of political subdivisions. Unless otherwise specified in the solicitation, the resulting award(s) will be permissive. 21. ENTITY PARTICIPATION Use of specific WSCA -NASPO cooperative Master Agreements by state agencies, political subdivisions and other entities (including cooperatives) authorized by individual state's statutes to use state contracts are subject to the approval of the respective State Chief Procurement Official. Issues of interpretation and eligibility for participation are solely within the authority of the respective State Chief Procurement Official. 22.PAYMENT Payment for completion of a contract order is normally made within 30 days following the date the entire order is delivered or the date a correct invoice is received, whichever is later. After 45 days the Contractor may assess overdue account charges up to a maximum rate of one percent per month on the outstanding balance. Payments will be remitted by mail. Payments may be made via a State or political subdivision "Purchasing Card" with no additional charge. 23. PUBLIC INFORMATION This Master Agreement and all related documents are subject to disclosure pursuant to the Participating Entity's public information laws. 24. RECORDS ADMINISTRATION AND AUDIT The contractor will maintain, or supervise the maintenance of all records necessary to properly account for the payments made to the contractor for costs authorized by this Master Agreement. These records will be retained by the contractor for at least four years after the Master Agreement terminates, or until all audits initiated within the four years have been completed, whichever is later. The contractor agrees to allow WSCA- NASPO, State and Federal auditors, and state agency staff access to all the records of this Master Agreement and any order placed under this Master Agreement, for audit and inspection, and monitoring of services. Such access will be during normal business hours, or by appointment. Packet Pg. 1150 State of Utah Contract Number: MA623 25.REPORTS and ADMINISTRATIVE FEES The contractor shall submit quarterly reports to the WSCA -NASPO Contract Administrator showing the quantities and dollar volume of purchases by each participating entity. The contractor must pay a WSCA -NASPO administrative fee of one quarter of one percent (.25%) in accordance with the terms and conditions of the Master Agreement. The WSCA - NASPO administrative fee shall be submitted quarterly and is based on sales of products and services. The WSCA -NASPO administration fee is not negotiable. This fee is to be included as part of the pricing submitted with proposal. Additionally, some States may require that an additional fee be paid directly to the State on purchases made by procuring entities within that State. For all such requests, the fee level, payment method and schedule for such reports and payments will be incorporated in a Participating Addendum that is made a part of the Master Agreement. The contractor may adjust the Master Agreement pricing accordingly for purchases made by procuring agencies within the jurisdiction of the State. All such agreements may not affect the WSCA -NASPO administrative fee or the prices paid by the procuring agencies outside the jurisdiction of the State requesting the additional fee. 26. STANDARD OF PERFORMANCE AND ACCEPTANCE The Standard of Performance applies to all Product(s) purchased under this Master Agreement, including any additional, replacement, or substitute Product(s) and any Products) which are modified by or with the written approval of Contractor after Acceptance by the Participating Entity. The Acceptance Testing period shall be thirty (30) calendar days or other time period identified in the solicitation or the Participating Addendum, starting from the day after the Product is installed and Contractor certifies that the Product is ready for Acceptance Testing. if the Product does not meet the Standard of Performance during the initial period of Acceptance Testing, Participating Entity may, at its discretion, continue Acceptance Testing on a day -to -day basis until the Standard of Performance is met. Upon rejection, the Contractor will have fifteen (15) calendar days to cure the Standard of Performance issues). If after the cure period, the Product still has not met the Standard of Performance Participating Entity may, at its option: (1) declare Contractor to be in breach and terminate the Order; (2) demand replacement Product from Contractor at no additional cost to Participating Entity; or, (3) continue the cure period for an additional time period agreed upon by the Participating Entity and the Contractor. Contractor shall pay all costs related to the preparation and shipping of Product returned pursuant to the section. No Product shall be accepted and no charges shall be paid until the Standard of Performance is met. The warranty period will begin upon Acceptance. 27. SYSTEM FAILURE OR DAMAGE In the event of system failure or damage caused by the Contractor or its Product, the Contractor agrees to use its best efforts to restore or assist in restoring the system to operational capacity. Packet Pg. 1151 0.1 a.c State of Utah Contract Number: MA523 28. TITLE OF PRODUCT Upon Acceptance by the Participating Entity, Contractor shaft convey to Participating Entity title to the Product free and clear of all liens, encumbrances, or other security interests. Transfer of title to the Product shalt include a perpetual license to use the Embedded Software in the Product. If Participating Entity subsequently transfers title of the Product to another entity, Participating Entity shalt have the right to transfer the License to use the Embedded Software with the transfer of Product title provided (i) Participating Entity provides notice to Contractor of transfer, and (ii) transferee agrees to be bound by terms and conditions of the Master Agreement. A subsequent transfer of this software license shall be at no additional cost or charge to either Participating Entity or Participating Entity's transferee. 29. WAIVER OF BREACH Failure of Lead State or Participating Entity to declare a default or enforce any rights and remedies shalt not operate as a waiver under this Master Agreement or Participating Addendum. Any waiver by the Lead State or Participating Entity must be in writing. Waiver by the Lead State or Participating Entity of any default, right or remedy under this Master Agreement or Participating Addendum, or breach of any terms or requirements shalt not be construed or operate as a waiver of any subsequent default or breach of such term or requirement, or of any other term or requirement under this Master Agreement or Participating Addendum. 30. WARRANTY The Contractor warrants for a period of one year from the date of Acceptance that: (a) the Product will perform substantially in compliance with manufacturer's specifications, (b) the Product is designed and manufactured in a commercially reasonable manner, (c) the Product is free of defects, and (d) all work performed hereunder will be performed in a good and workmanlike manner consistent with standard communication industry practice. Upon breach of the warranty, the Contractor wilt repair or replace (at no charge to the Participating Entity) the Product whose nonconformance is discovered and made known to the Contractor. if the repaired and/or replaced Product proves to be inadequate, or fails of its essential purpose, the Contractor wilt refund the full amount of any payments that have been made. The tights and remedies of the parties under this warranty are in addition to any other rights and remedies of the parties provided by law or equity, including, without limitation, actual damages, and, as appticabte and awarded under the law, to a prevailing party, reasonable attorneys' fees and costs. Incremental support may be purchased through a support plan. The Product warranty detailed above shall become void if one of the following occurs: (i) the Product is not used properly in accordance with the manufacturer's specifications and operating instructions or otherwise is abused, damaged, or negligently serviced or maintained by anyone other than Contractor or an authorized Contractor dealer; (ii) work is performed on the Product by anyone not authorized by Contractor; (iii) the Product is installed or used in combination or in assembly with products that are either not approved by Contractor or not compatible with the Product; and should such an event happen, Participating Entity shalt be entitled to cure the breach by removal of such products within a reasonable period. The Product warranty excludes Za Racket Pg. 1152 State of Utah Contract Number: MA623 Participating Entity - supplied parts and expendable or personal use items such as batteries, headsets, paper, printer ribbons, cabling or non - Contractor telephone sets. The foregoing are predicated on Contractor receiving timely written notice of any nonconformity with as much specificity as is known and as soon as Participating Entity becomes aware of such nonconformity, but in any event prior to the expiration of the relevant warranty period. Contractor shall have the right to inspect and test the Product to determine, in its reasonable discretion, whether the nonconformity is covered under the applicable warranty. THE WARRANTIES SET FORTH IN THIS SECTION IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, FROM CONTRACTOR OR ITS SUPPLIERS. THERE ARE NO OTHER REPRESENTATIONS THAT EXTEND BEYOND THE FACE OF THESE WARRANTIES. ALL OTHER WARRANTIES OR CONDITIONS WHATSOEVER, INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED Et DISCLAIMED. CONTRACTOR DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. Contractor disclaims any express or implied warranty or condition that the Product or any services provided by Contractor prevent tot[ fraud, unauthorized access, toss or theft of electronic data, or invasion of privacy (collectively, "fraudulent activity "). Contractor shall have no liability to Participating Entity in the event of such fraudulent activity. Participating Entity is advised that the operation of a -911 requires accurate information contained in Participating Entity's database, which Participating Entity is solely responsible for creating and managing. 31. Section Intentionally Left Blank. 32. WSCA -NASPO eMARKET CENTER Awarded responders are required to participate in the WSCA -NASPO eMarket Center and, working through WSCA- NASPO's contractor (SciQuest), connect with the eMarket Center. The ideal situation would be to use either a hosted (by SciQuest) or Punchout Level 2 catalog configurations, but actual requirements will be determined by the Lead State Contract Administrator, WSCA- NASPO, WSCA- NASPO's contractor (SciQuest) and the awarded contractor, after award. Participation does not require an awarded responder to have any special level of technology or technological understanding. 33. LIMITATION OF LIABILITY With the exception of data breach, property damage, personal injury, and death, a breach of the provisions related to Confidentiality (Section 5), Indemnification (Section 11), Indemnification - intetlectuat Property (Section 12), and License of Pre - existing Intellectual Property (Section 17): (i) in no event shall any party be liable to the other for consequential, indirect, special or general damages arising from any claim or action based on contract, tort or other legal theory; and, (ii) direct damages shall 11 Racket Pg. 1153 State of Utah Contract Number: MA623 not exceed Two Million Dollars ($2,000,000.00). Contractor shall not be liable for loss of data, the inability to use data, damage or expense arising from the use or inability to use the Product, either separately or in combination with any other system, whether or not Contractor has received notice of the possibility of such damages. Definitions Acceptance - means a written notice from a purchasing entity to contractor advising Contractor that the Product has passed its Acceptance Testing. Acceptance of a product for which acceptance testing is not required shall occur following the completion of delivery, installation, if required, and a reasonable time for inspection of the product, unless the Purchasing Entity provides a written notice of rejection to contractor. Acceptance Testing - means the process for ascertaining that the Product meets the standards set forth in the section titled Standard of Performance and Acceptance, prior to Acceptance by the Purchasing Entity. Contractor - means the person or entity delivering Products or performing services under the terms and conditions set forth in this Master Agreement. Intellectual Property - means any and all patents, copyrights, service marks, trademarks, trade secrets, trade names, patentable inventions, or other similar proprietary rights, in tangible or intangible form, and at( rights, title, and interest therein. Lead State - means the State conducting this cooperative solicitation and centrally administering any resulting Master Agreement with the permission of the Signatory States. Master Agreement - means the underlying agreement executed by and between the Lead State, as WSCA -NASPO contract administrator, acting on behatf of WSCA- NASPO, and the Contractor, as now or hereafter amended. Order - means any purchase order, sales order, or other document used by a Participating Entity to order the Products. Participating Addendum - means a bilateral agreement executed by a Contractor and a Participating Entity incorporating this Master Agreement and any other additional Participating Entity specific language or other requirements ,e.g. ordering procedures specific to the Participating Entity, other terms and conditions. Participating Entity - means a state, or other legal entity, property authorized by a state to enter into the Master Agreement or Participating Addendum or who is authorized to order under the Master Agreement or Participating Addendum. 12 Racket Pg. 1154 State of Utah Contract Number: MA623 Product - Any equipment, software (including embedded software), documentation, or deliverable supplied or created by the Contractor pursuant to this Master Agreement. WSCA -NASPO -is a cooperative group contracting consortium for state procurement officials, representing departments, institutions, agencies, and political subdivisions (i.e., colleges, school districts, counties, cities, etc.) for all states and the District of Columbia. WSCA- NASPO is a cooperative purchasing arm of the National Association of State Procurement officials (NASPO). Additional Definitions and Alternative Terms for Consideration Below are additional definitions and alternative terms for consideration by the sourcing teams depending upon the nature of the solicitation and negotiations between the Contractor and Vendor. Embedded Software - means one or more software applications which permanently reside on a computing device. Machine Code - means microcode, basic input/output system code, utility programs, device drivers, diagnostics, and another code delivered with a computing device for the purpose of enabling the function of the computing device, as stated in its published specifications. (revised March 2013) 13 Racket Pg. 1155 State of Utah Contract Number: AR623 ATTACHMENT B — Scope of Work S, Pricing Scope of Work: The following categories are authorized under this contract: 5.3.0 UNIFIED COMMUNICATIONS (UC) — A set of products that provides a consistent unified user interface and user experience across multiple devices and media types. Unified Communications that is able to provide services such as session management, voice, video, messaging, mobility, and web conferencing. It can provide the foundation for advanced unified communications capabilities of IM and presence -based services and extends telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, Voice over 1P (VoIP) gateways, and multimedia applications. Additional services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, are made possible through open telephony APIs. General UC solution capabilities should include: High Availability for Call Processing Hardware Platform High Availability Network Connectivity High Availability Call Processing Redundancy 5.3.0.1 IP Telephony — Solutions utilized to provide the detivery of the telephony application (for example, call setup and teardown, and telephony features) over IP, instead of using circuit - switched or other modalities. Capabilities should include: Support for analog, digital, and IP endpoints Centralized Management Provide basic hunt group and call queuing capabilities Flexibility to configure queue depth and hold time, play unique announcements and Music on Hold (MoH), log in and log out users from a queue and basic queue statistics (from the phone E911 Support 5.3.0.2 Instant messaging/ Presence — Solutions that allow communication over the Internet that offers quick transmission of text -based messages from sender to receiver. In push mode between two or more people using personal computers or other devices, along with shared clients, instant messaging basically offers real - time direct written language -based online chat. Instant messaging may also provide video calling, file sharing, PC -to -PC voice calling and PC- to- regular- phone calling. 5.3.0.3 Unified messaging — Integration of different electronic messaging and communications media (e -mail, SMS, Fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices. Ability to access and manage voice messages in a variety of ways, using email inbox, Web browser, desktop client, VoIP phone, or mobile phone Visual Voicemail Support (Optional) 5.3.0.4 Contact Center — A computer -based system that provides call and contact routing for high - volume telephony transactions, with specialist answering "agent" stations and a sophisticated real -time contact management system. The definition includes all contact center systems that provide inbound contact handling capabilities and automatic contact distribution, combined with a high degree of sophistication in terms of dynamic contact traffic management. Packet Pg. 1156 10.10.E State of Utah Contract Number: AR623 5.3.0.5 Communications End Points and Applications Attendant Consoles IP Phones 5.3.0.6 UC Network Management — Provides end -to -end service management for Unified Communications. Capabilities include testing, performance monitoring, configuration management, and business intelligence reporting. 5.3.0.7 Collaboration — Voice, video, and web conferencing; messaging; mobile applications; and enterprise social software. 5.3.0.8 Collaborative Video — A set of immersive video technologies that enable people to feel or appear as if they were present in a location that they are not physically in. Immersive video consists of a multiple codec video system, where each meeting attendee uses an immersive video room to "dial in" and can seeltalk to every other member on a screen (or screens) as if they were in the same room and provides call control that enables intelligent video bandwidth management. 5.3.0.8.1 Content Delivery Systems (CDS) — A large distributed system of servers deployed in multiple data centers connected by the Internet. The purpose of the content delivery system is to serve content to end -users with high availability and high performance. CDSs serve content over the Internet, including web objects (text, graphics, URLs, and scripts), downloadable objects (media files, software, documents), applications (e- commerce, portals), live streaming media, on- demand streaming media, and social networks. 5.3.0.8.2 Physical Security — Technology utilized to restricting physical access by unauthorized people to controlled facilities. Technologies include: a. Access control systems b. Detection /Identification systems, such as surveillance systems, closed circuit television cameras, or 1P camera networks and the associated monitoring systems. c. Response systems such as alert systems, desktop monitoring systems, radios, mobile phones, 1P phones, and digital signage d. Building and energy controls 5.3.1 SERVICES — For each Category above (5.21- 5.30), the following services should be available for procurement as well at the time of product purchase or anytime afterwards. 53.1.1 Maintenance Services — Capability to provide technical support, flexible hardware coverage, and smart, proactive device diagnostics for hardware. 5.3.1.2 Professional services Deployment Services Survey/ Design Services — Includes, but not limited to, discovery, design, architecture review /validation, and readiness assessment. Implementation Services — Includes, but not limited to, basic installation and configuration or end -to -end integration and deployment. Optimization — Includes, but not limited to, assessing operational environment readiness, identify ways to increase efficiencies throughout the network, and optimize Customer's infrastructure, applications and service management. Packet Pg. 1157 State of Utah Contract Number: AR623 Remote Management Services — Includes, but not limited to, continuous monitoring, incident management, problem management, change management, and utilization and performance reporting that may be on a subscription basis. Consulting /Advisory Services — Includes, but not limited to, assessing the availability, reliability, security and performance of Customer's existing solutions. Data Communications Architectural design Services — Developing architectural strategies and roadmaps for transforming Customer's existing network architecture and operations management. Statement of Work (SOW) Services — Customer - specific tasks to be accomplished and/or services to be delivered based on Customer's business and technical requirements. 5.3.1.3 Partner Services — Provided by Contractor's Authorized Partners / Resellers. Subject to Contractor's approval and the certifications held by its Partners / Resellers, many Partners / Resellers can also offer and provide some or ail of the Services as listed above at competitive pricing, along with local presence and support. As the prime, Contractor is still ultimately responsible for the performance of its Partners) Resellers. Customers can have the option to purchase the Services to be directly delivered by Contractor (OEM) or its certified Partners / Resellers. 5.3.1.4 Training — Learning offerings for IT professionals on networking technologies, including but not limited to designing, implementing, operating, configuring, and troubleshooting network systems pertaining to items provided under the master agreement. Packet Pg. 1158 STATE OF UTAH CONTRACT NUMBER —AR623 Attachment C-- Pricing Solicitation Number JP14001 WSCA -NASPO Data Communications RFP Vendor Name: Mitel Business Systems, Inc RFP Product Categories: Minimum Discount Per 5.2.1 DATA CENTER APPLICATION SERVICES Discount % 5.2.2 NETWORKING SOFTWARE Discount % 5.2.3 NETWORK OPTIMIZATION AND ACCELERATION Discount % 5.2.4 OPTICAL NETWORKING Discount % 5.2.5 ROUTERS Discount % 5.2.6 SECURITY Discount % 5.2.7 STORAGE NETWORKING Discount % 5.2.8 SWITCHES Discount %u 5.2.9 WIRELESS Discount % 5.3.0 UNIFIED COMMUNICATIONS [UC] Discount % _38_ e: 0 CL 0 d v N G? V CL 0 a- 0 a Current Mitel Business Systems pricing sheets, approved by the State of Utah, can be found at the following web link: i Packet Pg. 1159 IMPORTANT: The minimum discount percentage listed in this attachment is for general informational purposes only and may not apply to every fine item authorized under this contract. For specific item pricing, please refer to the contact price list weblink provided in this document. Vendors are required to post state specific pricing on their hosted website or through the WSCA -NASPO eMarket center as required by solicitation JP14001, in addition to the vendor pricing sheets approved and hosted by the State of Utah's master contract summary sheet. The State of Utah vendor pricing streets will serve as the approved base price and do not include any applicable state specific administrative fees. State specific pricing, hosted on the vendor website or WSCA -NASPO eMarketcenter may reflect authorized state specific administrative fees. No other fees are authorized under this contract. Pricing audits may be conducted at any time by the State of Utah, WSCA- NASPO, or 3,d party audit provider to ensure accurate pricing. Per Solicitation JP14001, the following pricing /product requirements and instructions apply: 9.11 Pricing Structure Pricing Structure: Pricing for the State of Utah WSCA -NASPO Master Agreements shall be based on the Percent Discount off the current global MSRP Schedule applicable to United States customers. 1.12 Price Guarantee Period Price Guarantee Period: The Data Communication Provider's Discount rate shall remain in effect for the term of the WSCA -NASPO Master Price Agreement. 1.13 Price Escalation Equipment, Supplies and Services: Data Communications provider may update the pricing on their MSRP price fist one time every year after the first year of the original contract term. The WSCA -NASPO Contract Administrator will review a documented request for a Price Schedule price list adjustment only after the Price Guarantee Period. 1.14 Price Reductions In the event of a price decrease in any category of product at any time during the contract in a Provider's Price Schedule, including renewal options, the WSCA -NASPO Contract Administrator shall be notified immediately. All Price Schedule price reductions shall be effective upon the notification provided to the WSCA -NASPO Master Agreement Administrator. 1.20 WSCA Administrative Fee The Contracted Supplier must pay a WSCA -NASPO administrative fee of one quarter of one percent (.25 %) in accordance with the terms and conditions of the contract. The WSCA -NASPO administrative fee shall be submitted quarterly and is based on the actual sales of all products and services in conjunction with your quarterly reports. The WSCA -NASPO administrative fee must be included when determining the pricing offered. The WSCA -NASPO administrative fee is not negotiable and shall not be added as a separate fine item on an invoice. Additionally, some WSCA -NASPO participating entities may require that an administrative fee be paid directly to the WSCA -NASPO participating entity on purchases made by purchasing entities within that State. For all such requests, the fee percentage, payment method and payment schedule for the participating entity's administrative fee will be incorporated in the Participating Addendum. Data Communications Provider will be held harmless, and may adjust (increase) the WSCA -NASPO Master Agreement pricing by the fee percentage for that participating entity accordingly for purchases made by purchasing entities within the jurisdiction of the State. All such agreements may not affect the Packet Pg. 1160 WSCANASPO fee or the prices paid by the purchasing entities outside the jurisdiction of the participating entities requesting the additional fee. 5.3.2 ADDING PRODUCTS The ability to add new equipment and services is for the convenience and benefit of WSCA- NASPO, the Participating States, and all the Authorized Purchasers. The intent of this process is to promote 'one -stop shopping" and convenience for the customers and equaffy important, to make the contract flexible in keeping up with rapid technological advances. The option to add new product or service categories and /items will expedite the delivery and implementation of new technology solutions for the benefit of the Authorized Purchasers. After the contracts are awarded, additional IT product categories and/or items mma y be added per the request of the Contractor, a Participating State, an Authorized Purchaser or WSCA- NASPO. Additions may be ad hoc and temporary in nature or permanent. All additions to an awarded Contractor or Manufacturer's offerings must be products, services, software, or solutions that are commercially available at the time they are added to the contract award and fall within the original scope and intent of the RFP (i.e., converged technologies, value adds to manufacturer's solution offerings, etc.). 5.3.2.1 New Product from Contractors — If Contractor, a Participating State, an Authorized Purchaser or WSCA -NASPO itself requests to add new product categories permanently, then all awarded Contractors (Manufacturers) will be notified of the proposed change and will have the opportunity to work with WSCA to determine applicability, introduction, etc. Any new products or services must be reviewed and approved by the State of Utah WSCA -NASPO Contract Administrator. 5.3.2.2 Ad Hoc Product Additions — A request for an ad hoc, temporary addition of a product category/item must be submitted to WSCA -NASPO via the governmental entity's contracting /purchasing officer. Ad hoc, temporary requests will be handled on a case -by -case basis. The State of Utah WSCA - NASPO Contract Administrator must also be notified and wifl review and approve the addition before the purchase is finalized by the end user. The State of Utah WSCA -NASPO Contract Administrator has the final approval on any Ad Hoc product additions. 5.3.2.3 Pricelist Updates — As part of each Contractor's ongoing updates to its pricelists throughout the contract term, Contractor can add new SKUs to its awarded product categories that may have been developed in -house or obtained through mergers, acquisitions or joint ventures; provided, however, that such new SKUs fall within the Contractor's awarded product categories. Updated price lists will be reviewed and approved by the State of Utah WSCA -NASPO Contract Administrator before the revised price list is considered valid. Packet Pg. 1161 State of Utah Bid Contact Murray Van Dyke murray_vandyke@mitel.cam Ph 602- 629 -8811 Fax 623 -201 -4726 Address 1146 North Alma School Road Mesa, AZ 85201 Supplier Total $0.00 9/11/2013 1:24 PM BidSync State of Utah Item: JP14001 - Data Communications Products & Services MITEL WSCA State of Utah RFP SIGNED COPY 083013 2.pdf WSCA -NASPO TCs 2013 March 1 2.doc Attachment C - Pricing Mitel Response JP14001.doc 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 The State of Utah Division of Purchasing and General Services In conjunction with • Request for Proposals J P 14001 WSCA -NASPO Master Agreement for DATA COMMUNICATIONS PRODUCTS & SERVICES Mitel Business Systems, Inc. MITEL � Simply Communicating . August 30, 2013 Page 1 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Table of Contents Section 1: WSCA -NASPO Solicitation General Information 3 Section 2: General Proposal Requirements and Information 13 Section 3: Data Communications Provider Mandatory Minimum Requirements 15 Section 4: Data Communications Provider Qualifications 18 Section 5: Service Offering Qualifications 43 5.2 Data Communications Services — Requirements 44 5.2.1 DATA CENTER APPLICATION SERVICES NA 5.2.2 NETWORKING SOFTWARE NA 5.2.3 NETWORK OPTIMIZATION AND ACCELERATION NA 5.2.4 OPTICAL NETWORKING NA 5.2.5 ROUTERS NA 5.2.6 SECURITY NA 5.2.7 STORAGE NETWORKING NA 5.2.8 SWITCHES NA 5.2.9 WIRELESS NA 5.3.0 UNIFIED COMMUNICATIONS (UC) 53 5.3.1 SERVICES 99 Section 6: Evaluation 103 Section 7: Master Agreement Terms and Conditions /Exceptions 108 REQUEST FOR PROPOSAL DATA COMMUNICATIONS PRODUCTS AND SERVICES CONTRACT Page 2 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Solicitation # JP14001 Revised 5/30/2013 Section 1: WSCA -NASPO Solicitation General Information 1.1 Purpose of Request for Proposal (RFP) The State of Utah, Division of Purchasing is requesting proposals in conjunction with WSCA -NASPO Cooperative Purchasing Organization, LLC (WSCA- NASPO). The purpose of this request for proposal is to establish master agreements with qualified manufacturers to provide Data Communications products and services outlined in the specifications for all participating States. The services resulting from the award of this solicitation are to be available to all state entities, cities, counties, higher education, school districts and other political subdivisions on an as needed basis under the same pricing and terms and conditions agreed to in the Master Agreement. It is anticipated that this RFP may result in Master Agreement awards to multiple contractors. While the primary purpose of this solicitation is to select a proposer(s) who can offer the Products or Services for all Participating States, proposers are permitted to submit a proposal on more limited geographical areas, but not less than one entire Participating State. Proposers must clearly describe the geographical limits (e.g. by State name) if proposing a geographical area less than that of all Participating States. However, if a proposer elects to submit a Proposal for a single State then the proposer must be willing to supply the entire State and will not be allowed to add additional States following award or at any time during the term of the contract or any renewals. A Participating State may evaluate and select a proposer for award in more limited geographical areas (e.g A single state) where judged to be in the best interests of the State or States involved. Each participating entity shall select the authorized contractor(s) they choose to do business with during the participating addendum process. A participating entity may require the authorized contractor(s) to submit additional information regarding their firm as part of the selection process during the execution of a participating addendum. This information could include, but is not limited to; partners or resellers approved under their PA, business references, number of years in business, technical capabilities, and the experience of both their sales and installation personnel. Each participating entity has the option to select one or more product categories or services from the resulting Master Agreement(s) during the execution of the participating addendum process. Each participating entity has the option to negotiate an expanded product line within the product category offering and within the scope of this RFP during the Participating Addendum process. Any additional incremental discounts available to a Participating Entity, if offered, may be provided at the discretion and as the sole legal obligation of the Contract provider or their Authorized Sub - Contractor to the Participating Entity and negotiated during the Participating Addendum process. All Participating entities have the right to put dollar limits and certain line item, parts or on the total amount purchased per occasion on their individual PA's as they deem appropriate. The resulting Master Agreement will be awarded with the understanding and agreement that it is for the sole convenience of the participating entities. The participating entities reserve the right to obtain like goods or services from other sources when necessary. This RFP is designed to provide interested proposers with sufficient basic information to submit proposals meeting minimum requirements, but is not intended to limit a proposal's content or exclude any relevant or essential data. Suppliers are encouraged to expand upon the specifications to evidence service and capability. MITEL RESPONSE — Mitel has read, understands and /or will comply. Page 3 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA - NASPO Data Communications Services Solicitation # JP14001 1.2 WSCA -NASPO Background Information WSCA - NASPO is a cooperative purchasing organization of all 50 states, the District of Columbia and the organized US territories. WSCA - NASPO is a subsidiary of the National Association of State Procurement Officials ( NASPO). NASPO is a non - profit association dedicated to strengthening the procurement community through education, research, and communication. It is made up of the directors of the central purchasing offices in each of the 50 states, the District of Columbia and the territories of the United States. For more information consult the following websites - nso.or and www.naspo.org Obligations under master agreements that result from this cooperative procurement are limited to those states and other eligible entities that execute a Participating Addendum: 63G -6a -2105. Participation of a public entity or a procurement unit in agreements or contracts of procurement units -- Cooperative purchasing -- State cooperative contracts. (2) A public entity may obtain a procurement item from a state cooperative contract or a contract awarded by the chief procurement officer under Subsection (1), without signing a participating addendum if the quote, invitation for bids, or request for proposals used to obtain the contract includes a statement indicating that the resulting contract will be issued on behalf of a public entity in Utah. Financial obligations of Participating States (Entities) are limited to the orders placed by the departments, agencies and institutions of that Participating State (Entity) having legally available funds. Participating States incur no financial obligations on behalf of its political subdivisions, other governmental entities or other eligible entities. Unless otherwise specified in the solicitation or a Participating Addendum, the resulting master price agreement(s) will be permissive. This RFP is designed to provide interested Offerors with sufficient basic information to submit proposals meeting minimum requirements, but is not intended to limit a proposal's content or exclude any relevant or essential data. Proposals must be succinct, concise, and as short as possible to allow for efficient evaluation. Blanket marketing material and unnecessary elaborate brochures or representations beyond what is sufficient to present a complete and effective proposal are not acceptable. Offerors must respond to any or all of the 12 categories that follow. The following product and service categories are included in this RFP: 1. Data Center Application Services 2. Networking Software 3. Network Management and Automation 4. Network Optimization and Acceleration 5. Optical Networking 6. Routers 7. Security 8. Storage Networking 9. Switches 10. Wireless 11. Unified Communications 12. Services MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.3 Objective The objective of this RFP is to obtain deeper volume price discounts than are obtainable by an individual state or local government entity. This discount is based on the collective volume of potential purchases by Page 4 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 the numerous state and local government entities. The savings realized by the contractor in managing one comprehensive WSCA -NASPO Master Agreement rather than numerous state and local contracts should result in the most attractive service level and discounts available in the marketplace. The Master Agreement(s) resulting from this procurement may be used by state governments (including departments, agencies, institutions), institutions of higher education, political subdivisions (i.e., colleges, school districts, counties, cities, etc.), and other eligible entities subject to approval of the individual state procurement director and local statutory provisions. Participation by political subdivisions, other government entities and other eligible participants is with the authorization or acknowledgement of the specific state chief procurement official, and the execution of a Participating Addendum. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.4 Solicitation Background This is a rebid for the current for the WSCA -NASPO Data Communications Equipment, Supplies and Services contracts. Eight (8) Manufacturers currently have Master Contracts to provide Data Communications Equipments, Supplies and Services. They are as follows: Alcatel- Lucent — AR1466 Brocade Communications — AR214 Cisco Systems — AR233 Enterasys Networks, Inc. — AR1471 Extreme Networks — AR1471 Hewlett- Packard - AR1464 Juniper Networks — AR229 Meru Networks — AR218 Although the State of Utah and WSCA -NASPO does not guarantee any usage or spend under these contracts, for bid purposes only, the total combined spend on these contracts for 2012 was $204 million dollars. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.5 Issuing Office and Solicitation Number The State of Utah, Division of Purchasing is the issuing office for this document and all subsequent addenda relating to it. The reference number for the transaction is Solicitation # JP14001. This number must be referred to on all proposals, correspondence, and documentation relating to the RFP. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.6 WSCA -NASPO Contract Administrator The WSCA -NASPO Contract Administrator designated by WSCA -NASPO and the State of Utah, Division of Purchasing and General Services is: Name: Jennifer Porter State of Utah Division of Purchasing and General Services State Office Building, Capitol Hill Room 3150 Salt Lake City, UT 84114 -1061 Page 5 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Email: iirportr _ .ov Phone: 801 - 538 -3064 Fax: 801 - 538 -3882 MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.7 Proposal Submittal Offers must be received, according to instructions, by the posted due date and time. Offers received after the deadline will be non - responsive. Proposals are due August 30, 2013 at 11:00 am MST Questions will be accepted until July 26, 2013 at 11:00 am MST Data Communication RFP Release Webinar is scheduled for July 11, 2013. Webinar details will be posted on the WSCA -NASPO website (www.wsca - naspo.org). The preferred method of submitting your original 'master' proposal packet is electronically in Microsoft Word and Excel through BidSync, ( . ), or you may mail or drop off your hard copies to the address noted in Section 1.6 of this RFP on or before the due date and time. The original 'master' proposal packet shall include a separate document or sealed envelope labeled "SOLICITATION # JP14001 Cost Schedule" that contains the pricing document. Please note that the State of Utah Division of Purchasing office is closed on Saturday and Sunday and therefore does not accept deliveries on those days. When submitting an offer electronically through BidSync, please allow sufficient time to complete the online forms and upload documents. The solicitation will end at the closing time listed in the offer. If you are in the middle of uploading your documents at the closing time, the system will stop the process and your offer will not be received by the system. It is recommended that the submission process be completed the day prior to the due date, with the knowledge that any changes /updates will be accepted through the due date and time. Electronic offers may require the uploading of electronic attachments. BidSync's site will accept a wide variety of document types as attachments. However, the submission of documents containing embedded documents (zip files), mov, wmp, and mp3 files are prohibited. All documents should be attached as separate files. BidSync customer support may be contacted at (800) 990 -9339 for guidance on the BidSync site. Respondents are responsible for ensuring that their BidSync registration information is current and correct. The State of Utah accepts no responsibility for missing or incorrect information contained in the vendor registration in BidSync. Incorrect or missing vendor registration information may result in failure to receive notification from BidSync regarding this procurement. In addition to the original 'master' proposal packet submission, Respondents are required to send one (1) hard copy and one (1) electronic version (Microsoft Word and Excel) of the complete proposal, excluding pricing information, to each of the evaluation team members listed below. Each proposal packet shall be marked with the solicitation number and be in accordance with the submittal requirements. The original `master' sent to the WSCA -NASPO Master Agreement Administrator identified in Section 1.6 of this RFP will prevail in resolving any discrepancies. Alaska — Ted Fawcett Contracting Officer ted.foskefi,raeleoko. ov California - Bonnie Bahnsen Nevada — Marti Marsh Purchasing Officer mmarsh; ed in.nv.clov Page 6 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA - NASPO Data Communications Solicitation # JP14001 New Jersey — Vicente Azarcon Procurement Specialist vi cents. a rcon _treas. t .nj. us Purchasing Utah — Jennifer Porter Agent State of Utah MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.8 Current State Participants The States currently participating in the existing contracts are: Alaska, Arkansas, California, Colorado, Delaware, District of Columbia, Hawaii, Idaho, Iowa, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nevada, New Jersey, Oklahoma (Grand River Dam Authority), Oregon, South Dakota, Utah, Washington, Wisconsin and Wyoming. States with "Intent to Participate" — The following states have executed an Intent to Participate thru WSCA- NASPO, which simply indicates that they want to be formally listed in the published Request for Proposal as participating in the solicitation process: California, Hawaii, Minnesota, Missouri, Montana, Nevada, New Jersey, South Carolina, South Dakota, Utah, Vermont and Washington. All 56 NASPO members are eligible to participate in all WSCA - NASPO contracts when and if they decide they want to, in accordance with their individual statutory requirements. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.9 Governing Laws and Regulations This procurement is conducted by the State of Utah, Division of Purchasing & General Services, in accordance with the Utah Procurement Code. These are available at the Internet website www.purchasing.utah.gov for the State of Utah's Division of Purchasing & General Services. The laws of the State of Utah will govern all Master Agreements that result from this procurement unless the Data Communications Products and Services Provider and participating entity agree in a Participating Addendum that the laws of another jurisdiction will govern purchases made by purchasing entities within the jurisdiction of the participating entity. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.10 Length of Contract The Master Agreement(s) resulting from this RFP will be for a period of five years (initial term). The Master Agreement(s) may be extended beyond the original Master Agreement period for a two (2) year period, by mutual agreement. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.11 Pricing Structure Pricing Structure: Pricing for the WSCA - NASPO Master Agreements shall be based on the Percent Page 7 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Discount off the current global MSRP Schedule applicable to United States customers. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.12 Price Guarantee Period Price Guarantee Period: The Data Communication Provider's Discount rate shall remain in effect for the term of the WSCA -NASPO Master Price Agreement. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.13 Price Escalation Equipment, Supplies and Services: Data Communications provider may update the pricing on their MSRP price list one time every year after the first year of the original contract term. The WSCA -NASPO Contract Administrator will review a documented request for a Price Schedule price list adjustment only after the Price Guarantee Period. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.14 Price Reductions In the event of a price decrease in any category of product at any time during the contract in a Provider's Price Schedule, including renewal options, the WSCA -NASPO Contract Administrator shall be notified immediately. All Price Schedule price reductions shall be effective upon the notification provided to the WSCA -NASPO Master Agreement Administrator. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.15 Usage Reporting Requirement All Data Communication Provider's will be required to provide quarterly usage reports to the WSCA -NASPO Contract Administrator or designee. The initiation and submission of the quarterly reports are the responsibility of the Data Communication Contract Provider. You are responsible to collect and report all sales data including your resellers and partners sales associated with your Master Agreement. There will be no prompting or notification provided by the WSCA -NASPO Contract Administrator. Quarterly reports must coincide with the quarters in the fiscal year as outlined below: Quarter #1: July 1 through September 30, due annually by October 30. Quarter #2: October 1 through December 31, due annually by January 30. Quarter #3: January 1 through March 31, due annually by April 30. Quarter #4: April 1 through June 30, due annually by July 30. Respondents must identify the person responsible for providing the mandatory usage reports. This contact information must be kept current during the Master Agreement period. The WSCA -NASPO Contract Administrator must be notified if the contact information changes. The contact information for the person responsible for the mandatory quarterly usage reporting must be specified per Section 3.1.5. The purpose of the Master Agreement usage - reporting requirement is to aid in Master Agreement management. The specific report content, scope, and format requirements will be provided to the awarded Data Communications Products and Services Provider's during Master Agreement execution. Some WSCA- NASPO States may require additional reporting requirements. Those requirements will be addressed through the individual participating entity's Participating Addendum process. Failure to comply with this requirement may result in Master Agreement cancellation. MITEL RESPONSE — Mitel has read, understands and /or will comply Page 8 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 1.16 Standard Contract Terms and Conditions Any Master Agreement resulting from this RFP will include, but will not be limited to, the WSCA -NASPO Standard Master Agreement Terms and Conditions, the State of Utah Additional Terms and Conditions (Appendix A) and any additional terms and conditions specific to WSCA -NASPO participating addendums for participating entities. The WSCA -NASPO Master Agreement Terms and Conditions and State of Utah Additional Terms and Conditions will take highest precedence in any contract resulting from this solicitation. Vendors must clearly identify exceptions to the WSCA -NASPO Standard Master Agreement Terms and Conditions and the State of Utah Additional Terms and Conditions in the bid submission. Vendor exceptions must include proposed solution language. Failure to submit exceptions and /or solution language will constitute vendor acceptance of WSCA -NASPO and State of Utah Additional Terms and Conditions. No third party terms and conditions will be allowed in resulting contracts awarded under this solicitation. Additional vendor terms and conditions must be submitted with the solicitation bid response for legal review and contract applicability. Submission of vendor terms and conditions with a bid response does not guarantee acceptance. Vendor terms and condition will not include any reference to website URLs that house additional terms and conditions. All terms and conditions associated with resulting contracts will be identified and attached to the WSCA -NASPO Master Agreement. The State of Utah reserves the right to accept, reject, and /or negotiate vendor terms and conditions after the award(s) have been made if it is in the best interest of the State of Utah. Participating States reserve the right to negotiate vendor terms and conditions during the Participating Addendum process. Vendor terms and conditions included with a bid response are limited to a maximum of 10 pages (8 '/Z x 11 inch paper, 10 pt Arial font, and single sided). Failure to adhere to these terms and conditions requirements may result in vendor disqualification. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.17 Questions All questions must be submitted through BidSync. Answers will be given via the BidSync website. Questions received after the Question /Answer period will not be answered. No agency employee, board member, or evaluation committee member should be contacted concerning this solicitation during the solicitation posting and selection process. Failure to comply with this requirement may result in vendor disqualification. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.18 Discussions with Respondents (Oral Presentation) An oral presentation by a Respondent to clarify a proposal may be required at the sole discretion of the WSCA -NASPO Master Agreement Administrator. However, the WSCA -NASPO Contract Administrator may award a Master Agreement based on the initial proposals received without discussion with the Respondent. If oral presentations are required, they will be scheduled after the submission of proposals. Oral presentations will be made at the Respondents expense. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.19 Protected Information The Government Records Access and Management Act (GRAMA), Utah Code Ann., Subsection 63 -2 -304, Page 9 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 provides in part that: the following records are protected if properly classified by a government entity: (1) trade secrets as defined in Section 13 -24 -2 if the person submitting the trade secret has provided the governmental entity with the information specified in Section 63 -2 -308 (Business Confidentiality Claims); (2) commercial information or non - individual financial information obtained from a person if: (a) disclosure of the information could reasonably be expected to result in unfair competitive injury to the person submitting the information or would impair the ability of the governmental entity to obtain necessary information in the future; (b) the person submitting the information has a greater interest in prohibiting access than the public in obtaining access; and (c) the person submitting the information has provided the governmental entity with the information specified in Section 63 -2 -308; (6) records the disclosure of which would impair governmental procurement proceedings or give an unfair advantage to any person proposing to enter into a contract or agreement with a governmental entity, except that this Subsection (6) does not restrict the right of a person to see bids submitted to or by a governmental entity after bidding has closed; .... GRAMA provides that trade secrets, commercial information or non - individual financial information may be protected by submitting a Claim of Business Confidentiality. To protect information under a Claim of Business Confidentiality, the Respondent must: 1. provide a written Claim of Business Confidentiality at the time the information (proposal) is provided to the State, and 2. include a concise statement of reasons supporting the claim of business confidentiality (Subsection 63 -2- 308(1)). 3. submit an electronic "redacted" (excluding protected information) copy of your proposal response. Copy must clearly be marked "Redacted Version." Failure to submit a redacted version may result in release of your entire proposal. A Claim of Business Confidentiality may be appropriate for information such as client lists and non - public financial statements. Pricing and service elements cannot be protected. An entire proposal cannot be protected under a Claim of Business Confidentiality or Propritary. Failure to comply with this requirement many result in your proposal being ruled Non - Responsive and no longer considered. The claim of business confidentiality must be submitted with your proposal on the form which may be accessed at: www.purchasing.utah.gov/contract/documents/confidentialLtyclaimform.doc To ensure the information is protected, the Division of Purchasing asks the Respondent to clearly identify in the Executive Summary and in the body of the proposal any specific information for which a Respondent claims business confidentiality protection as "PROTECTED ". All materials submitted become the property of the State of Utah. Materials may be evaluated by anyone designated by the State as part of the sourcing team. Materials submitted may be returned only at the State's option. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.20 WSCA Administrative Fee The Contracted Supplier must pay a WSCA -NASPO administrative fee of one quarter of one percent (.025 %) in accordance with the terms and conditions of the contract. The WSCA -NASPO administrative fee shall be submitted quarterly and is based on the actual sales of all products and services in conjunction with your quarterly reports. The WSCA -NASPO administrative fee must be included when determining the pricing offered. The WSCA -NASPO administrative fee is not negotiable and shall not be added as a separate line item on an invoice. Page 10 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Additionally, some WSCA -NASPO participating entities may require that an administrative fee be paid directly to the WSCA -NASPO participating entity on purchases made by purchasing entities within that State. For all such requests, the fee percentage, payment method and payment schedule for the participating entity's administrative fee will be incorporated in the Participating Addendum. Data Communications Provider will be held harmless, and may adjust (increase) the WSCA -NASPO Master Agreement pricing by the fee percentage for that participating entity accordingly for purchases made by purchasing entities within the jurisdiction of the State. All such agreements may not affect the WSCA -NASPO fee or the prices paid by the purchasing entities outside the jurisdiction of the participating entities requesting the additional fee. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.21 Interest Any payments that a Contracted Supplier makes or causes to be made to WSCA -NASPO after the due date as indicated on the Quarterly Report schedule shall accrue interest at a rate of 18% per annum or the maximum rate permitted by law, whichever is less, until such overdue amount shall have been paid in full. The right to interest on late payments shall not preclude WSCA -NASPO from exercising any of its other rights or remedies pursuant to this agreement or otherwise with regards to Data Communication Provider's failure to make timely remittances. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.22 Proposal Offer Firm Responses to this RFP, including proposed discounts offered will be considered firm for one hundred and sixty (160) days after the proposal due date. By signature (electronic or otherwise) and submission of a proposal, the person signing verifies that they are authorized to submit the proposal and bind the firm to provide the products/services in the proposal and potential Master Agreement. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.23 Cancellation of Procurement This RFP may be canceled at any time and any and all proposals may be rejected in whole or in part when the State of Utah, Division of Purchasing and General Services determines such action to be in the best interest of the State of Utah. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.24 Right to Waive The sourcing team reserves the right to waive minor irregularities at its sole discretion. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.25 Right to Accept All or Portion It is our intent to accept the entire line of Data Communications Equipment and Services (included in the scope) from the awarded Data Communications Providers, however we reserve the right to accept all or a portion of a Respondents proposal. MITEL RESPONSE — Mitel has read, understands and /or will comply. Page 11 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 1.26 Service Line Additions and Updates During the term of the contract, Data Communications Providers may submit a request to update the awarded items (within the scope listed in IDENTIFY SECTION) as new technology is introduced, updated or removed from the market. The Master Agreement Administrator will evaluate requests and update the contract offering via written amendment as appropriate. The Data Communications Service Provider shall update the dedicated website, price lists, and catalogs to reflect approved changes. Pricing must utilize the same pricing structure as was used for services falling into the same service category. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.27 Right to Publish Throughout the duration of this procurement process and Master Agreement term, Respondents, Data Communications Providers and their authorized contractors must secure from the WSCA -NASPO Contract Administrator prior approval for the release of any information that pertains to the potential work or activities covered by this procurement or the Master Agreement. The Data Communications Provider shall not make any representations of WSCA- NASPO's opinion or position as to the quality or effectiveness of the services that are the subject of this Master Agreement without prior written consent of the WSCA -NASPO Contract Administrator. Failure to adhere to this requirement may result in disqualification of the Respondents proposal or termination of the Master Agreement for cause MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.28 Changes in Representation The Contracted Supplier must notify the WSCA -NASPO Contract Administrator of changes in the Contracted Supplier's key administrative personnel, to the extent that there may be adverse impacts to the contract. The WSCA -NASPO Contact Administrator reserves the right to require a change in Contracted Supplier(s) representatives if the assigned representative(s) is not, in the opinion of the WSCA -NASPO Contract Administrator, meeting the terms and conditions of the contract. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.29 E -Rate Requirement All award contractors must commit to participation in the Federal Communication Commission's E -rate discount program established under authority of the Federal Telecommunications Commission Act of 1996. Participation in, and implementation of, this program must be provided without the addition of any service or administration fee by the contractor. MITEL RESPONSE — Mitel has read, understands and /or will comply. Mitel Business Systems Erate SPIN Number 143005046 1.30 Section 508 Compliant Respondents must meet all Federal and State regulations required to these type of products including but limited to accessible products by describing their support of the applicable provisions of the Workforce Investment Act of 1998, Section 508. MITEL RESPONSE — Mitel has read, understands and /or will comply. 1.31 Glossary Authorized Contractor: The Prime Contractor as listed as Contractor under the resulting Master Agreement(s) as a result of this RFP. Authorized Sub Contractor: sub Contractor, Reseller, Partner, etc. Authorized by the Contractor (Prime) Page 12 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 to sell only the products and services listed under the Master Agreement (s) established as a result of this RFP. This authorized sub contractor must have the authority and ability to accurately reflect the ability of the Respondent to meet the requirements detailed in this RFP. WSCA -NASPO Contract Administrator: A dedicated person with the authority and ability to manage compliance with the scope and terms and conditions for this contract. Mandatory Minimum Requirements: Requirements that must be met in order to be considered for further evaluation. Mandatory minimum requirements are non - negotiable. An offer that does not meet the mandatory minimum requirements will be disqualified from further consideration. Participating Addendum: A Participating Addendum must be executed by any State that decides to adopt a WSCA -NASPO Master Agreement. A Participating Addendum shall be executed for each contractor by the individual State desiring to use their contract. Additional States may be added with the consent of the contractor and the Lead State (on behalf of WSCA- NASPO) through execution of Participating Addendums. A Participating Addendum allows for each Participating State to add terms and conditions that may be unique to their State. The Participating State and the Contractor shall negotiate and agree upon any additional terms and conditions prior to the signing and execution of the Participating Addendum. States are not mandated to sign a Participating Addendum with all awarded vendors. Participating Entity: A State that has indicated intent to participate in the solicitation process, or after award, a State that has executed a participating addendum. Purchasing Entity: Any end -user in a participating State that is eligible to use the Master Agreement(s) through the participating addendum, including but not limited to State Agencies, Counties, Cities, Education, and other entities. Qualified Entity: An entity that is eligible to use the Master Agreement(s). Usage Report Administrator: A contractors person responsible for the quarterly sales reporting and payments described in Section 1.15 Usage Reporting Requirement. Volume Discount: A percentage discount offered by the seller to the buyer for purchasing a stated dollar amount of Data Communications services and products to be delivered at one time or for a specified period. Sourcing Team: The technical and business team charged with setting requirements for the Data Communications procurement, and its subsequent evaluation. MITEL RESPONSE — Mitel has read, understands and /or will comply. Section 2: General Proposal Requirements and Information 2.1 Proposal Content and Format Requirements Proposals must be detailed and concise. Unless otherwise stated in your proposal as an "exception ", Respondents agree to comply with every section, subsection, attachment and addendum of this RFP. Each proposal must be submitted in Microsoft Word or Excel, labeled and organized in a manner that is congruent with the section number, headings, requirements, and terminology used in this RFP. Proposal documents Page 13 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 must be Arial font size 10. Respondent responses that are limited to a specified number of pages are referring to single sided pages. As an example, a response that is limited to a document that is no more than two pages long may be submitted on one double sided page, but not two double sided pages. MITEL RESPONSE — Mitel has read, understands and /or will comply. 2.2 RFP Revisions Revisions, if any, and all written questions and the State's answers, will be posted on the BidSync website. Solicitation documents will not be mailed to prospective Proposers. Respondents must register (free of charge) as a vendor with BidSync in order to have access to the RFP and related documents. Respondents are responsible for ensuring that their registration information is current and correct. The State of Utah accepts no responsibility for missing or incorrect information contained in the supplier's registration information on BidSync. The State of Utah accepts no responsibility for a prospective Respondent not receiving solicitation documents and /or revisions to the solicitation. It is the responsibility of the prospective Respondent to obtain the information provided through BidSync. MITEL RESPONSE — Mitel has read, understands and /or will comply. 2.3 Right to Waive The State of Utah reserves the right to waive any informality or technicality in any proposal. MITEL RESPONSE — Mitel has read, understands and /or will comply. 2.4 Proposals Become Property of the State of Utah All proposal contents become the property of the State of Utah. All proposal content is proprietary during the proposal evaluation process. Upon Master Agreement award, the successful Respondents' proposals will be open to public inspection, by request, with the exception of any proposal content that is marked as "proprietary or confidential" by the Respondent. All content designated as "proprietary or confidential" must be supported by documentation as to the rationale for the proprietary nature of the information. MITEL RESPONSE — Mitel has read, understands and /or will comply. 2.5 News Releases News releases or other public disclosure of information pertaining to this RFP or the statewide contracts may not be published without the prior written permission of the State of Utah. MITEL RESPONSE — Mitel has read, understands and /or will comply. 2.6 State Seal Use The Utah Great Seal Rul states, in section R622-2-3. Custody and Use, that "no facsimile or reproduction of the Great Seal may be manufactured, used, displayed, or otherwise employed by anyone without the written approval of the Lieutenant Governor." Other participating States have similar rules that must be adhered to by Respondents or interested parties. MITEL RESPONSE — Mitel has read, understands and /or will comply. Section 3: Data Communications Provider Mandatory Minimum Page 14 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Requirements 3.1 General Information This section contains requirements that must be addressed in order for your proposal to be considered for the evaluation phase of this RFP. All of the items described in this section are non - negotiable. Respondents are required to complete: Mandatory Requirements (M) All Respondents must meet the (M) requirements listed in this section, and explain how the requirement is met. A'no' response on the acceptance document or omission of the required explanation will disqualify the service from further evaluation. MITEL RESPONSE — Mitel has read, understands and /or will comply. 3.1.1 Equipment Offering (M) Identify Equipment Offering in sections 5.2.1 - 5.3.0. Mitel is providing Unified Communications equipment and application offerings for Category 11 for sections 5.3.0, 5.3.0.1, 5.3.0.2, 5.3.0.3, 5.3.0.4, 5.3.0.5, 5.3.0.6, 5.3.0.7, and 5.3.0.8. 3.1.2 Service Offering (M) Identify Service Offerings for all products offered in Sections 5.2.1 - 5.3.0. Mitel is providing Service Offerings for Category 12 for sections 5.3.0, 5.3.1.1, 5.3.1.2, 5.3.1.3, and 5.3.1.4 for the Category 11 products identified in the sections called out in 3.1.1 3.1.3 Insurance Requirement (M) This pertains to the State of Utah insurance requirements. Other Participating States may identify different insurance requirements during the participating addendum process. Data Communications Provider's and their authorized contractors shall procure and maintain insurance which shall protect the authorized contractor and The State and /or purchasing entity (as an additional insured) from any claims from bodily injury, property damage, or personal injury covered by the indemnification obligations set forth herein. The Data Communications Provider's authorized contractor shall procure and maintain the insurance policies described below at their own expense and shall furnish to the procurement manager, upon award, an insurance certificate listing the participating State(s) as certificate holder and as an additional insured. The insurance certificate must document that the Commercial General Liability insurance coverage purchased by the authorized contractor to include contractual liability coverage applicable to this Master Agreement. In addition, the insurance certificate must provide the following information: the name and address of the insured; name, address, telephone number and signature of the authorized agent; name of the insurance company (authorized to operate in all States); a description of coverage in detailed standard terminology (including policy period, policy number, limits of liability, exclusions and endorsements) and an acknowledgment of notice of cancellation to the participating States. Authorized contractor is required to maintain the following insurance coverage's during the term of the WSCA -NASPO Master Agreement: 1) Workers' Compensation Insurance — The Data Communications Provider's authorized contractor must comply with Participating State's requirements and provide a certificate of insurance. Page 15 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 2) Commercial General Liability Policy per occurrence - $1,000,000. Coverage to include bodily injury and property damage combined single limit. 3) Business Automobile Policy to include but not limited to liability coverage on any owned, non - owned, or hired vehicle used by Data Communications Provider's authorized contractor personnel in the performance of this Master Agreement. The business automobile policy shall have the following limits of liability: Per Occurrence - $1,000,000, Annual Aggregate - $3,000,000, Annual Aggregate applying to products and services - $3,000,000. Coverage must include premises and operations, bodily injury and property damage, personal and advertising injury; blanket contractual, products and services, owner named as an additional insured. The State of Utah must be listed as an additional insured. Within 10 days of contract award, the Contracted Supplier and /or Authorized Contractor must submit proof of certificate of insurance that meets the above requirements or the Participating States requirements. MITEL RESPONSE — Mitel has read, understands and will comply by supplying Proof of Insurance as mandated within 10 days of contract award . 3.1.4 Delivery (M) The prices offered shall be the delivered price to any WSCA -NASPO purchasing entity. All deliveries shall be F.O.B. destination with all transportation and handling charges paid by the contractor. Responsibility and liability for loss or damage shall remain the Contractor until final inspection and acceptance (within 30 days after delivery for external damage and 30 days for any concealed damage) when responsibility shall pass to the Buyer except as to latent defects, fraud and Contractor's warranty obligations. The minimum shipment amount will be found in the special terms and conditions. Any order for less than the specified amount is to be shipped with the freight prepaid and added as a separate item on the invoice. Any portion of an order to be shipped without transportation charges that is back ordered shall be shipped without charge. MITEL RESPONSE — Mitel has read, understands and will comply — 30 days ARO- FOB destination. 3.1.5 Service Offering Documentation (M) Upon request, user and /or technical documentation should be supplied for all procured products and services. Manuals may be available via the Contracted Supplier's website. The manual shall contain user and technical instructions appropriate to the service. MITEL RESPONSE — Mitel has read, understands and /or will comply. 3.1.6 Data Communications Provider Contract Administrator and Usage Report Administrator (M) The Contracted Supplier shall provide a Contract Administrator to manage compliance with the scope and terms and conditions for this contract. The following Information, at a minimum, regarding the Contract Administrator shall be provided: a. Administrator's number of years experience in the Data Communications Services business. MITEL RESPONSE 25 plus years Sue Anders Director of Government Sales Mitel Vertical Sales Group 703 - 736 -3105 office 410 - 340 -8290 cell Page 16 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 b. Confirmation that the Data Communications Provider Contract Administrator has authority to enforce the scope of work and terms and conditions of the resulting contract. Mitel Response - Sue Anders as contract administrator has the authority to endorse the scope of work and terms and conditions of the resulting contract. The Contracted Supplier shall also provide a Usage Report Administrator responsible for the quarterly sales reporting described in Section 1.15 Usage Reporting Requirement. MITEL RESPONSE — Mitel has read, understands and will comply. 3.1.7 eMarket Center Cooperation (M) To be eligible for contract award, the Contractor must agree to cooperate with WSCA -NASPO and SciQuest (and any authorized agent or successor entity to SciQuest) with uploading a hosted catalog or integrating a punchout site. The contract requirements are in section 7. MITEL RESPONSE — Mitel has read, understands and will comply with the contract requirements in section 7 and 3.1.7 to cooperate with WSCA -NASPO and SciQuest (and any authorized agent or successor entity to SciQuest) with uploading a hosted catalog or integrating a punchout site. Section 4: Data Communications Provider Qualifications Page 17 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 4.1 General Information: Provide any pertinent general information about the depth and breadth of the Offeror's product and service offerings and their overall use and acceptance in the Data Communications marketplace. MITEL RESPONSE Mitel (Nasdaq:MITL) (TSX:MNW) is a global provider of cloud and premises -based business communications and collaboration software and services. For over 40 years, thousands of businesses worldwide have invested in and relied on Mitel's market - leading portfolio of communications solutions, managed services and network services to help them improve their business performance and service delivery. Mitel operates in over 100 countries, with a sales and service organization of over 70 offices, in conjunction with over 1,500 value -added resellers and partners around the world. It earned revenues of more than $610 million USD in the fiscal year 2012 (ended April 30, 2012) and is third in the global IP marketplace ( #1 in the UK and #3 in the US). Partnerships are a crucial part of Mitel's company and offering. Mitel makes it a priority to build long -term relationships with other companies to create better solutions for its customers. Together with its partners, Mitel develops integrated and innovative solutions, leveraging technology from industry leaders such as VMware and Research In Motion (RIM BlackBerry). Through the Mitel Affiliate program, Mitel establishes "first- mover' advantage in new technologies and applications from companies including Benbria, Yupiq, Martello, Net Vitesse, and Teldio. Mitel sees communications as an investment in a business' ongoing performance, not a one -time equipment acquisition. Through a conscientious IP migration strategy, Mitel enables businesses to maintain their existing infrastructure investment while taking advantage of the latest IP technologies. The Mitel Freedom architecture delivers the flexibility and simplicity to support today's dynamic work environment. Through a single cloud -ready software stream, Mitel delivers advanced communications and collaboration capabilities that liberate businesses from single- vendor architectures and enable them to implement leading -edge solutions on any network; extend the "in- office" experience anywhere, on any device; and offer a choice of commercial options to fit business needs. Leading the unified communications market with the latest in presence integration, Mitel provides businesses with what they want: choice. Mitel's product portfolio easily integrates with a variety of existing systems and business processes, including virtualization, allowing its customers the freedom to evolve as their need dictates. Whether updating an existing telephony system, adding collaboration tools, improving customer service, or supporting mobile and remote workers, Mitel provides a comprehensive solution that can be tailored to a business' needs and is simple to implement, manage and use. Mitel Portfolio Communications Systems. Reliable, flexible, and scalable, Mitel's communications systems offer market - leading choice, with best -of -breed options for the remote office right up to the multinational enterprise. Mitel is a leading global provider of cloud and premises -based business communications and collaboration software and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud -ready software stream, Mitel delivers a powerful suite of advanced Page 18 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 communications and collaboration capabilities that provides freedom from single- vendor architectures and enables organizations to implement best -of -breed solutions on any network, extends the "in- office" experience anywhere, on any device, and offers choice of commercial options to fit business needs. Mitel Freedom Connect with one number, one identity, one software stream. Communicate, collaborate from anywhere, on any device. Break away from 'walled garden' architectures. Choose commercial options to fit your business. Across the globe, Mitel has received substantial industry accolades and awards. Recent recognition includes the following: 2012 PilotHouse Market Challenger Award for IP Telephony, Nemertes Research Mitel Communications Director 2011 Unified Communications Product of the Year Award, INTERNET TELEPHONY Magazine Mitel Unified Communicator Advanced Mobile 2011 Awarded Champion Status for IP Telephony, Info -Tech Research Group Mitel Communications Director 2011 Customer Interaction Solutions Product of the Year Award, Customer Interaction Solutions Magazine Mitel Contact Center 6.0 Solution Tech Awards Circle 2010 — Silver Virtual Mitel Communications Director 2010 International Business Awards Best New Product or Service of the Year — Telecommunications Virtual Mitel Communications Director Frost & Sullivan 2010 Global New Product Innovation of the Year Award in the World Enterprise Telephony Platform and Endpoints Market Virtual Mitel Communications Director VMware Global Technology Innovator Award 2010 Virtual Mitel Communications Director Nemertes Research 2010 Pilothouse Award — Unified Communications vendor winner in Market Challenger category Quick Facts #1 in United Kingdom for Mitel's share of the IP telephony market, Q2 2012 (Source: Corded PBX/IP -PBX Market — Q2 2012 Quarterly Edition, MZA). Cisco lost share to Avaya who moved into second place behind Mitel. Mitel's share of the IP telephony market in the Netherlands has grown from 13.7 to 24% over the last four quarters. Quite outstanding growth — Mitel in Q2 2012 was only 0.6% off the top spot in a very strong second place. #3 in the US market share for IP Extensions shipped — Source: Corded PBX IP -PBX, FY2011, Page 19 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 World, MZA #3 globally — I Extensions shipped — Source: Corded PBX IP -PBX, FY2011, World, MZA Company Highlights Over 70 offices worldwide, including major offices in: United States, Canada, Mexico, Brazil, United Kingdom, France, The Netherlands, Dubai, South Africa, Singapore, China, Australia More than 100,000 customers in over 100 countries Over 1,600 value added resellers and partners worldwide 1,800 employees Over 1,600 patents and pending applications in Voice -over IP, collaboration and presence Ownership Mitel is a public company, trading on the NASDAQ securities exchange (MITL) and Toronto Stock Exchange (MNW). Senior Officers Richard McBee, President and CEO Steven Spooner, CFO Ron Wellard, General Manager and Executive Vice President, Mitel Communications Solutions Jon Brinton, General Manager, Mitel NetSolutions Graham Bevington, Executive Vice President, International Sales, Service and Marketing Regional Headquarters Global Mitel 350 Legget Drive Kanata, Ontario Canada K2K 2W7 Tel: (613) 592 -2122 Fax: (613) 592 -4784 Web site: www.mitel.com US Mitel 1146 N. Alma School Rd. Mesa, Arizona 85201 Tel: (480) 961 -9000 Fax: (480) 961 -1370 EMEA Mitel Castlegate Business Park Portskewett, Caldicot NP26 5YR UK Tel: +44(0)1291- 430000 Fax: +44(0)1291- 430400 Asia Pacific Mitel South Pacific Level 1 219 Castlereagh Street Sydney NSW, 2000 Page 20 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Australia Tel: +61 (0) 2 9023 9500 Fax: + 61 (0) 2 9023 9501 Industry Leadership As the world began a shift from TDM to IP communications, Mitel was at the forefront. Although it was considered a risk to become dedicated to a new technology, Mitel saw the incomparable potential of IP. Since then it has been devoted to IP and in developing new and better ways for customers to communicate, independent of location, media or device. This was recently reflected in an industry- esteemed analyst report, the Gartner Magic Quadrant for Unified Communications (2012), where Mitel was named a Visionary. Today Mitel has established and continues to maintain a firm position in the IP market. Its products and solutions consistently earn accolades and awards such as the 2012 Market Challenger PilotHouse Award from Nemertes Research ( Mitel IP Telephony Products) and the 2012 Unified Communications Product of the Year Award from INTERNET TELEPHONY Magazine ( Mitel UC Advanced Mobile). Mitel also leads the market in voice virtualization through its strong research and development relationship with VMware. Together with VMware, Mitel was the first to successfully integrate and implement a virtualized voice environment. It also has the most complete support for VMware vCenter advanced management tools and offer a full portfolio of VMware -ready applications, which will enable the Customer to maximize its investment in virtualization technology. INDUSTRY AWARDS: 2013 Frost & Sullivan North American Award for Product Leadership Mitel Virtual UC Solutions Market research firm Frost & Sullivan presents this award annually to the company that demonstrates innovation, provides quality and value to customers, and achieves rapid acceptance in the marketplace. Mitel was recognized for its pioneering of product developments in real -time communications virtualization. "Despite the current availability of a plethora of virtual UC server solutions, Mitel has successfully sustained its product differentiation," said Frost & Sullivan Senior Analyst, Robert Arnold. "The breadth and depth of its virtual UC solutions, which leverage a common software stream not yet uniformly supported by Mitel's rivals, stand out." 2012 Champion, IP Telephony Vendor Landscape, Info -Tech Research Group Mitel Networks Mitel was one of three vendors designated with Champion status out of the ten companies evaluated in the report. The report recognizes vendors for their outstanding offerings and enterprise strategy. In its evaluation, Info Tech Research Group acknowledged Mitel's flexible deployment options, solid unified communications, and focus on business communications. Page 21 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 2012 Market Challenger PilotHouse Award, Nemertes Research IP Telephony Products "Value is what leads Mitel to its first Market Challenger PilotHouse Award," Irwin Lazar, Vice President and Service Director, Nemertes Research. The award determines performance based on the reviews and analysis of IT decision - makers and users, who assess vendor performance based on three categories: value, technology and customer service. Mitel scored above 4.0 across all three categories and ranked first among all competitors in the "value" category. t Of The k 'Unified' COMMUMICATIGhNS 2011 Unified Communications Product of the Year Award, INTERNET TELEPHONY Magazine Mitel Unified Communicator Advanced Mobile 2010 Iii lot Hou, -, ;e ANx - a rd 2010 Nemertes Research PilotHouse Award Unified Communications Vendor 'What makes the PilotHouse award unique is that results are solely derived from the ratings of technology buyers. Mitel's score puts it ahead of other market challengers in all rated areas," said Irwin Lazar, Vice President of Communications and Collaboration, Nemertes Research. Vendors were rated by their customers on a variety of criteria, including technology, customer service, and value. Mitel ranked the highest of the unified communications vendors in this category for its growing portfolio of unified communications and collaboration products. Page 22 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 hisl r K A c f 1 c t s F W A 1 0 2010 Frost & Sullivan Global New Product Innovation Award Virtual Mitel Communications Director Virtual Mitel Communications Director (Virtual MCD) has been recognized by Frost & Sullivan as the recipient of the 2010 Global New Product Innovation of the Year Award in the World Enterprise Telephony Platform and Endpoints Market. Mitel received the award in recognition of its performance against key competitors in terms of product innovation, use of leading -edge technologies, delivery of value -added benefits and features, ability to deliver superior customer return on investment, and customer penetration potential. 1 t._1 Global Technology Innovator Award at VMware Partner Exchange 2010 Mitel received the award in recognition for its performance against key competitors in product innovation, use of leading -edge technologies, delivery of value -added benefits and features, ability to deliver superior customer return on investment, and customer penetration potential. TE ) JES Distinguished Honoree 2010 International Business Award Page 23 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Virtual Mitel Communications Director (Virtual MCD) 1q , 0ner• 2010 Tech Awards Circle Winner, SMB and Enterprise Software Product Virtual Mitel Communications Director "Despite overwhelming strong competition, Mitel exhibited true industry excellence to be recognized among the top of the Tech Awards Circle," said Kevin Anderson, awards program coordinator. "Our judges were pleased at the level of submissions from all vendors entering this year's competition, so to be named a winner of this prestigious award is a testament to the quality and innovation unrivaled in the high -tech community." 2010 Comms Business Award — Most Innovative Channel Product Award with Virtualization Stephanie Watson, General Manager, MZA and Comms Business Awards judge said, "The category was a tough one and all the entries held merit. However, virtualization is increasingly a major buzz in the industry and Mitel and VMware's delivery of a fully virtualized voice solution is a significant step in the communication industry. Mitel is certainly a worthy winner of this award." ■ E S T fhAEr1e04 R W A N M Frost & Sullivan 2009 Best Practices Award for Global Enterprise Fixed Mobile Convergence Mitel Dynamic Extension Page 24 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 2009 Canadian Advanced Technology Alliance Innovation and Leadership Award Mitel Dynamic Extension f A i� , TER E T r TFLJ9 N 2009 Product of the Year Award from INTERNET TELEPHONY Mitel Multi- Instance Communications Director g1STOMER - z0o!9 2009 Product of the Year Award, Technology Marketing Corporation's Customer Interaction Solutions Magazine Mitel Contact Center Solutions 5 � wit 2009 IP Contact Center Technology Pioneer Award Mitel Customer Interaction Solutions Page 25 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 2009 TMC Labs Innovation Award — Unified Communications Magazine Mitel Dynamic Extension 'While Mitel has used its first -to- market advantages optimally, it has also regularly improved its single software stream to provide the same features, quality of service, warranty, and software assurance programs, no matter how customers choose to deploy its solutions. The company has streamlined development, sales, training and support, to provide a consistent user experience across private cloud or customer - premises equipment, hosted or public cloud configurations." Frost & Sullivan Lauds Mitel for Blazing a Trail with Cloud Ready Unified Communication Software Virtualization Robert Arnold, Senior Analyst, Frost & Sullivan February 25, 2013 " Mitel just launched a new Technical Accreditation Program (TAP) that utilizes certifications from other vendors. For example, a Mitel Virtualized Voice Specialist utilizes certifications from Cisco, VMware, HP and Juniper. A Mitel Mobility Specialist includes a requirement for certification in RIM's Mobile Voice System. This multivendor approach toward dealer certification is very rare, but makes a lot of sense as it more accurately represents real -world deployments. " Waiting for Open UC Dave Michels, UC Strategies February 22, 2011 "Overall, this [Freedom] was a very promising announcement and one that Aberdeen hopes is a bellwether for future unified communications vendors as this industry continues to make the transition from Big Iron to Big Software." Mitel Freedom – Aberdeen Quick Reaction Hyoun Park, Aberdeen Group November 15, 2010 "There's a theme of openness, a theme of virtualization. But the one that struck me is that Mitel has actually put a stake in the ground for cloud -based enterprise communications." UC Strategies Experts Discuss Announcement of Mitel Freedom Marty Parker, VoiceCon Orlando and San Fransisco November 15, 2010 " Mitel is the only PBX company I am seeing that is actually offering the RIM MVS, the Mobile Voice Solution, which provides nice integration with the BlackBerry device and also now with the MVS version 5, allows them to support Wi -Fi." UC Strategies Experts Discuss Announcement of Mitel Freedom Michael Finneran, dBm Associates Inc. November 15, 2010 'What I like is that they are not dictating to customers how you are going to get the capabilities." UC Strategies Experts Discuss Announcement of Mitel Freedom Blair Pleasant, COMMfusion November 15, 2010 "This idea of a single code stream, no matter how the services are delivered, I believe is extremely important because most of the other traditional vendors have got different code streams for different size systems and this is a potential differentiator." – David Yedwab UC Strategies Experts Discuss Announcement of Mitel Freedom Page 26 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Jim Burton (host), UC Strategies November 15, 2010 "The main event was the new Freedom architecture, which Mitel says is pointed at the end user being able to have an in -office experience anywhere on any device. For the IT manager it is pointed at being able to fit Mitel into any infrastructure, on any platform, and on any network. In all it was a pretty solid announcement." Mitel's Freedom Launch Nancy Jamison, Jamison Consulting November 15, 2010 " Mitel is ranked as best in class in its core SMB market in terms of its ability to position the value of advanced applications enabled by emerging next - generation business communication architectures. A key factor driving performance in both areas is Mitel's growing commitment to a software- centric delivery and value model." Mitel's Software -Based Approach to Voice and UC Frank Stinson, Intellicom Analytics November 2010 "For a few years, I've been writing about how vendors have transitioned from hardware to software, and more recently how they're trying go from software to the cloud. This is the big picture path of evolution, and vendors know it. Mitel in particular, has been on this road, and based on their current direction with virtualization, I'd say they're betting the farm on the cloud. There's nothing wrong with that, as most vendors are a few steps behind, and if they're right, Mitel will be in good shape." Will the Cloud Kill Telecom Vendors? Jon Arnold, J Arnold & Associates November 15, 2010 "I was recently on a panel with Jim Davies, Mitel's CTO, discussing evolving business needs and changing requirements for communications solutions. Jim talked about the founding principles of Mitel's Freedom Architecture and I found those in line with key market trends. A business communications infrastructure must support a single user identity and integrated access to a variety of communications software and devices for a user without adding cost and complexity. That technology should be open and flexible, software - based, and be able to run on any device and accessed from anywhere." Organizational Transformation Calls for a New Communications Infrastructure Elka Popova, Frost & Sullivan November 15, 2010 "In both 2009 and 2010, Mitel scored the highest SMB BVI [business value index] among major vendors. The average BVI of Mitel's SMB customers was higher than Microsoft's, Cisco's and Avaya's." SMB Guide to Improving Business Performance through Unified Communications Susan Hobart, Tai Group November 2010 "We believe those vendors that are strong will be able to ride out the current situation and gain market share when spending improves. Synergy identifies these vendors as being Cisco, Avaya, Page 27 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 ALU, ShoreTel, and Mitel." ENTERPRISE VOICE Q3 2010 WORLDWIDE MARKET SHARE ANALYSIS Jeremy Duke, Synergy Research November 24, 2010 "While different communications vendors are now making their first strides in evolving their solutions to operate within a virtualized environment, Mitel has a first -mover position and is poised to gain a substantial market share in the new market for enterprise telephony virtualization." Frost & Sullivan, Global New Product Innovation of the Year Award June 2, 2010 " Mitel Networks completed its effort to re -enter the public markets .....the milestone is significant for the entire UC &C industry. Mitel has been a leading industry innovator..." ucstrategies.com, Mitel- becomes -a- public- company -again David Yedwab, Market Strategy & Analytics Partners April 22, 2010 "Today Mitel announced its call processing software can be virtualized in a VMware environment. This isn't just another feature — it is a game changer." ucstrategies.com, what - convergence- means -to- the - channel Dave Michels, Pin Drop Soup February 17, 2010 "Their solution includes Mitel's Multi- Instance Communications Director (MICD) and Mitel Dynamic Extension. Mitel seems to be leading the pack in virtualization, hosted services and tenanting..." nojitter.com, Convergence Systems and Mitel. Test Driving the Hosted IP -PBX Matt Brunk, Telecomworx February 17, 2010 "Supporting a mix of communications and third party non - communications software applications is what makes the new Mitel offering unique." nojitter.com, Mitel Announces Truly Virtualized IP Telephony Solution Allan Sulkin, TEQConsult Group Feb 17, 2010 "What I particularly like about Mitel Mobile is that the business isn't just about selling wireless connectivity. Mobility simply strengthens their overall portfolio, and for a lot of businesses, that's an attractive value proposition." ucstrategies.com, Mitel- mobile- adding - mobility -to -uc Jon Arnold, J Arnold & Associates February 8, 2010 "... Mitel is effectively stacking its deck with numerous emerging UC technologies; including virtualization, SIP, and mobility in ways that its (traditional) competitors are not." ucstrategies.com, Mitel's- intriguing- announcement Dave Michels, Pin Drop Soup January 19, 2010 Freedom of Deployment Software- based, Mitel's platform is able to optimize your existing infrastructure on its own, without the need to purchase extra components. A single software stream ensures freedom of deployment options. This means the same Mitel solution can be deployed in a virtual or non- Page 28 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 virtual environment and in a centralized, distributed, or public or private cloud deployment model Whatever the configuration, you will gain value in every stage of system evolution, even hybrid environments. By IP- enabling your legacy PBX, Mitel's solution protects your existing investments while delivering all the advantages of a unified communications infrastructure. Features available on Mitel IP Phones can be ported to existing phones (desktop, wireless, mobile, and remote), eliminating the need to buy new ones. Mitel's solution's overall reach is unprecedented, resulting in utmost flexibility and simplicity. Mitel works with about 1,000 different server types as well as legacy equipment such as analog phones, fax machines, and T1 /E1 connections. Mitel is compatible with the industry's most widely deployed back - office applications including Microsoft Outlook and IBM Lotus Notes, and customer relationship management (CRM) applications like Sage Act! Mitel also integrates seamlessly with industry- leading data infrastructure components and unified communications (UC) applications like Microsoft Exchange, Microsoft Lync, Office 365 and IBM Sametime. Ultimately, this interoperability leads to a cost - effective deployment and smooth implementation. Cost - Effective Migration This same open architecture would also make your system compatible with incoming technologies, applications, and devices. With every new evolution, you won't need to change your deployment architecture and repurchase a new solution. Instead, Mitel's solution works with new technology, enhancing and enriching it so it has the best fit within your environment. More importantly, you can migrate at your own pace, with Mitel Communications Director (MCD) supporting your system through every stage of growth. Through it all, IT workers will be able to work from a common set of tools and business processes that allow them to support and move between solutions over time. Even software licenses are portable from one deployment model to another. Virtualize When You're Ready Mitel leads the market in voice virtualization through its tight relationship with VMware. Together with VMware, the leader in virtualization with over 130,000 customers (including 100 percent of the Fortune 100), Mitel was the first to successfully virtualize voice. Today, Mitel has the most complete support for VMware vCenter advanced management tools and offers a full portfolio of VMware ReadyTm applications, enabling you to maximize your investment in virtualization technology. As more businesses look to virtualization to reduce costs and boost efficiency, Mitel will continue to partner with VMware to drive voice innovations and develop solutions that meet your needs. Mitel's proposed solution is cloud- ready, so you can enjoy rich IP features and advanced capabilities now, with the flexibility of being able to virtualize later, but without the cost of purchasing a new UC solution. In the end, you can get the most from operational and cost savings inherent in virtualization through harmonized applications deployment, consistent data center practices, one business continuity plan, and a strong management strategy. Up -Front Value From initial cutover, value comes from over 500 leading -edge unified communications and collaboration (UCC) features, which are immediately available to users. Mobility features transform the mobile device into an extension of the corporate PBX, so the user has just one Page 29 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 number and one voice mailbox to manage. This capability requires no client and extends to any device including RIM BlackBerry, Google Android, and Apple iPhone. First -call resolution is taken to the next level with leading -edge presence and availability, Wi -Fi calling, hot - desking, and other features that enable users to provide value -added communications to colleagues and customers alike. Server sprawl increases not only up -front hardware costs but also ongoing costs from complex management, the server footprint, and power requirements. Mitel's proposed solution delivers all its UCC applications in a single server package with common management across applications. Simple System Management What you enjoy today and plan for the future can be managed for less. Mitel's solution provides native system management and administration through a single, web -based management interface. For centralized deployments, even with thousands of users at multiple locations, there is no need to purchase additional management tools beyond what is embedded in the solution. Distributed architectures with more than 15 systems can work from a single tool ( Mitel Enterprise Manager) to simplify management. The Power of Change Change can be good, if you understand your choices. Mitel presents a software- centric architecture that promises cost savings and simplicity throughout the life of your communications investment. This means cutting -edge capabilities up front without undue expense. This leads to corporate growth without losing your bottom line. In the meantime, you can enjoy better communication without the complexity and costs related to ongoing maintenance and administration. Services As a telecommunications leader with over 40 years of experience, Mitel has acquired a deep understanding of what it takes to accomplish a successful solution implementation and maintain a quality system. This knowledge has been garnered and refined over the years in numerous different deployment scenarios for customers small, medium and large. Today Mitel is a confident leader that consistently brings complex local, national, and global projects to successful completion. Most recently, Mitel has been paramount in global government projects, providing leadership in the areas of project management, financing, skills development, and international rules of conduct. Experiences like these enable Mitel to sufficiently grasp the details of a project. By employing practiced and proven methods, Mitel services are accomplished correctly the first time, saving you time, money and worry. Whether for a one -time solution implementation or a long -term maintenance contract, the goal always remains to help you realize the best value for your investment. Throughout every stage of implementation —from assessment and design to installation and training — Mitel experts will be your champions. Your Mitel project will be a true collaboration, with your needs and budget firmly in mind. Recognizing that each customer and every situation is different, Mitel service professionals bring knowledge and leadership that ensure every step is accomplished according to your preferences. At the same time, they anticipate and respond to issues, attentive to any risks that would threaten project objectives. Beyond the initial implementation, Mitel will support you throughout the life of your solution with a broad choice of services: maintenance plans tailored to your preferred level of incident resolution; an advanced remote monitoring service; reliable warranty and repair plans; and sound Software Assurance coverage as your solution evolves and grows. Mitel managed services ensure every aspect of your solution is taken care of by professionals, enabling you to rest easy and focus on Page 30 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 your core area of business. In the future, you can expect Mitel services to be even more cost - effective and responsive to your needs. Mitel's service professionals are constantly refining their knowledge and processes to better meet your unique requirements. At the same time, like its product portfolio, Mitel is developing its services in closer alignment with solutions like unified communications and virtualization. As Mitel invests time and resources into these areas of specialization, you can count on a total solution that not only delivers leading -edge technology, but also more targeted services. For example, as a virtualization leader, it is just as natural for Mitel to remotely monitor and manage a virtual environment as it is to adapt a virtual network to your business needs. In the same way, migration services will automatically benefit from standard Mitel offerings like license portability and ease of use. As Mitel solutions and services continue to converge in this way, the result will be a caliber of service like no other. In the end, there really is no alternative to good service. Whether you are implementing a new solution, upholding the quality of your current system, or training staff, Mitel's wealth of experience ensures the true understanding that secures success. In all levels of Mitel service, you can count on accuracy, efficiency, quality and consistency. These are the marks not only of a good service provider, but also of one who will provide peace of mind for the life of your communications solution. Mitel's solution —as with everything Mitel offers —makes choice work in your favor to provide both freedom and control on your terms. Early on, Mitel invested in interoperability, knowing it would give customers a distinct advantage. Today, Mitel is an industry leader who diligently follows industry standards and open source and partner with top -tier providers. As a result, you can tailor Mitel's solution according to the unique needs of your business, selecting any device, platform, server, network, format, service delivery, and acquisition model without compromise, complexity or limitation. Z Q LL. Mitel products can also be virtualized in a VMware environment where they function and Page 31 of 125 9/11/2013 1:24 PM BidSync BUSINESS APPLICATIONS SOFWARF State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 interoperate naturally and with the highest possible quality. In 2010, Mitel worked closely with VMware to resolve the latency issue in voice virtualization. Today Mitel offers a unique virtualization platform that supports a mix of communications and third -party non - communications software applications without sacrificing quality. In line with Mitel's leadership in interoperability, Mitel products have no dedicated server hardware; their solution runs on either Mitel proprietary 3300 ICP Controllers or industry- standard Oracle, HP or IBM servers. It also operates across virtually any IAN or WAN infrastructure, regardless of manufacturer. Management and maintenance are simple because all applications and features are handled by core Mitel software. Ultimately, this open architecture enables you to grow how, when, and as much as you choose. Many of the initial expenses in adopting new technology come from the need to rip out old equipment in exchange for new. Mitel's solutions open architecture would eliminate these costs because it works with what you already have in place, including third -party PBXs, Android, iOS and applications such as the BlackBerry Mobile Voice System (MVS) and BlackBerry Enterprise Server (BES). You could also use any brand and type of mobile phone without purchasing additional client software or hardware. Mitel's open- standards approach would preserve your original investment, power existing tools with high -end capabilities, and keep mobile users connected, productive and reachable. Over the long term, it would enable you to adopt new technologies at your own pace without having to purchase new equipment with every high -tech innovation. With your legacy system still intact, all employees would continue to work with familiar applications and mission - critical business process systems (such as CRM, ERP, and service - desk applications), but they would be enhanced immediately with over 500 Mitel features. These same features would be extended through a single software stream to mobile devices including RIM BlackBerry, RIM PlayBook, and Google Android, and Apple iPad and iPhone. With more mobile employees bringing their own devices to work, it becomes more difficult to standardize and control what is being used and how. Mitel has accounted for this; through the same high level of integration described above, Mitel places control back in IT administrators' hands. Personal calls could be billed separately. Administrators would be able to see which mobile calls were made over the corporate network. The system's open architecture would welcome employees' personal mobile devices. Once programmed as part of the system, these devices would make calls through the Mitel PBX and access the same features and capabilities as their desktop counterparts. Mitel understands that the ongoing cost of mobility is perhaps the most oppressive concern today InformationWeek reported that "corporate spending on enterprise mobility is growing exponentially with no end in sight." (Esther Shein, August 11, 2010) "Enterprises are spending an average of $120 a month per mobile employee." The majority of IT managers questioned in a 2010 iPass Inc. survey said they believed connectivity rates "would likely outpace inflation with an increase of at least five percent over (2011)." Mitel's solution would provide you with several opportunities to gain the upper hand and save 47 percent in mobility costs per year. Mobile users could access and place long- distance calls over the corporate network instead of using expensive cellular minutes. With this capability, calls made by mobile devices would effectively be placed through the Mitel PBX, taking advantage of the same communications infrastructure for outbound calling as in -office users. When in the building or on campus, mobile users could reduce cellular minutes by calling over Wi -Fi channels and by using the Handoff feature. Page 32 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 To eliminate travel costs, Mitel's solution empowers users across the enterprise with audio and web collaboration technology. In -office and off -site employees could collaborate in real time and share information seamlessly without the exorbitant monthly hosting fees of traditional offerings. No matter where they were located, remote and mobile users would remain in touch and able to collaborate. Mitel's solution eliminates geographical boundaries, giving all users the same consistent tools and capabilities. Everyone would be able to access and manage e-mail, voice mail and faxes by phone, PC and the web, or by audio command. Dynamic Extension and its Handoff feature would let users be in any location and still be able to take calls from their office extensions on up to eight devices. The Handoff feature would enable a mobile user to switch back and forth between fixed and mobile devices without interrupting the flow of conversation. Ultimately, these enhancements would improve call- response times and enable your business to provide unprecedented customer service levels. While mobility opens the way for new business processes, it also exposes a business to new vulnerabilities. While each mobile device holds valuable information, it is prone to misplacement and theft. As mobile users move through different networks and connections, transmissions and data can become a playground for criminal activity. Mitel has taken great care to account for the various complexities of security in a mobility environment. Mitel's mandate is to protect sensitive corporate data from a complete solution prospective. Everything from the system and each transmission to user access and administration functions are safeguarded. Should a device become lost or stolen, IT administrators could wipe it clean, remotely removing any local data synchronized with the server Mitel uses Secure Socket Layer (SSL) -based encryption to protect voice, video and data transmissions, browser -based tasks, and call control signaling from eavesdropping, malicious monitoring, and modification. Secure RTP encryption over the DMZ LAN protects the confidentiality of Internet -based teleworker calls and allows remote calls to traverse the corporate firewall. In a teleworker environment, Mitel leverages the security mechanisms of Mitel Border Gateway (MBG) to secure the internal network. Extra security measures are taken to protect data transmissions and messaging. 4.2 Warranty Specify the Offeror's standard warranty offerings for the products and services proposed in the response to this RFP. MITEL RESPONSE Warranty. (a) Services Warranty - All work provided hereunder will be performed in a good and workmanlike manner consistent with standard communications industry practice. (b) Product Warranty - During the warranty period, Participating Entity shall receive the following inclusions: (1) Software Warranty - During the term of the manufacturer's warranty period, twelve (12) months from date of acceptance, the software media will be free from defects in material and workmanship under normal use and the software will perform substantially in compliance with Page 33 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 the manufacturer's specifications. To the extent that any deficiency in the material or workmanship prevents the software from operating substantially in accordance with the manufacturer's specifications, Mitel will use commercially reasonable efforts to correct the problem within a reasonable period of time. If the problem cannot be corrected, Mitel will in its sole discretion either replace the Software or install a new release when made generally available or return the Product to a prior release. Updates intended to fix problems or bugs as well as upgrades to Software will be made available to Participating Entity at no cost during the warranty period. (ii) Hardware Warranty - During the term of the manufacturer's warranty period, twelve (12) months from date of acceptance, ( "Hardware Warranty Period ") all hardware components will be free from defects in material and workmanship under normal use and will perform in substantial compliance with the manufacturer's specifications. The remedy and recourse for Participating Entity under this hardware warranty is for Mitel, at its election, to repair, replace or modify the defective parts. If such repair or replacement is inadequate or fails of its essential purpose, Mitel will refun the full maount of any payments that have been made. Mitel may utilize remanufactured, certified parts that meet the specifications. Such replacement parts will be covered for the remainder of the existing hardware warranty. Any part removed shall become the property of Mitel. (c) Exceptions to the Warranty. Incremental support may be purchased through a support plan ( "Support Plan "). The software and hardware warranties detailed under (i) and (ii) above shall become void if one of the following occurs: (i) the Product is not used properly in accordance with the manufacturer's specifications and operating instructions or otherwise is abused, damaged, or negligently serviced or maintained by anyone other than Mitel or an authorized Mitel dealer; (ii) work is performed on the Product by anyone not authorized by Mitel; (iii) the Product is installed or used in combination or in assembly with products that are either not approved by Mitel or not compatible with the Product; and should such an event happen, Participating Entity shall be entitled to cure the breach by removal of such products within a reasonable period. The Software and Hardware Warranties exclude Participating Entity - supplied parts and expendable or personal use items such as batteries, headsets, paper, printer ribbons, cabling or non - Mitel telephone sets. The foregoing are predicated on Mitel receiving timely written notice of any nonconformity with as much specificity as is known and as soon as Participating Entity becomes aware of such nonconformity, but in any event prior to the expiration of the relevant warranty period. Mitel shall have the right to inspect and test the Product to determine, in its reasonable discretion, whether the nonconformity is covered under the applicable warranty. THE WARRANTIES SET FORTH IN THIS SECTION IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, FROM MITEL OR ITS SUPPLIERS. THERE ARE NO OTHER REPRESENTATIONS THAT EXTEND BEYOND THE FACE OF THESE WARRANTIES. ALL OTHER WARRANTIES OR CONDITIONS WHATSOEVER, INCLUDING THE WARRANTY OF MERCHANTABILITY & THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED & DISCLAIMED. MITEL DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. (d) Disclaimers - Mitel disclaims any express or implied warranty or condition that the Product or any services provided by Mitel prevent toll fraud, unauthorized access, loss or theft of electronic data, or invasion of privacy (collectively, "fraudulent activity "). Mitel shall have no liability to Participating Entity in the event of such fraudulent activity. Participating Entity is advised that the operation of a -911 requires accurate information contained in Participating Entity's database, which Participating Entity is solely responsible for creating and managing. 4.3 Website Page 34 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Award contractors are required to establish and maintain a website applicable to the WSCA/NASPO contract which will allow Participating States to see applicable contract price list, discounts on said price list, approved resellers or partners for their state and any additional information that may be required to assist the participating states in obtaining information concerning the contract award. The State of Utah representing WSCA/NASPO reserves the right to require the award contractor to add additional items to assist in this process. Specify Websites used by the Offeror to facilitate customer ordering under awarded contracts. This is a mandatory requirement. 4.4 Customer Service Specify the Offeror's standard customer service policies and detail the escalation process used to handle customer - generated issues. MITEL RESPONSE Beyond implementation, Mitel Maintenance and Management Services will continually strengthen and extend the value and relevance of your solution. Standard manufacturer's Service Level Agreement coverage (which includes software assurance, warranty and repair) is complemented by an advanced remote monitoring and resolution service. Incidents are handled cc r i to the response Ian ch osen e b iel's global service d esk from the first alarm to post- resolution. num -2re logged in a service management system. Each incident is assigned a unique reference Service Desk Investi t Mit serv d es k spec w ill wor w ith th cus to te a fault. When an incident resolved an will b e notified of resolution. M U L TI � I' i : �.. to the Mitel Field Service team or service partner. Page 35 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA-NASPO Data Communications Services Solicitation # JP14001 Field Service. If an incident requires field service, the service coordinator will provide the customer with the estimated arrival time for the on-site technician (as determined in the Service) Level Agreement). To expedite service recovery, the field technician can refer to information will arrange for parts delivery to the site. "R 014 LK 11* MAN INM MA FRI&MV (ANNOW4 9: A.: V1 I Lit, tickets that were created online or over the telephone. You will also be able to see comments from the technician as he works to resolve the problem. Page 36 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA-NASPO Data Communications Solicitation # JP14001 - - ----------- - -- ---- •-- ................... I ... . .. .............. .. MITUL u. wenll k 4 ................................................................................................................................ . . .... -------------------- .......................... ---- ----- Page 37 of 125 9/11/2013 1:24 PM BidSync ................... - -- ------------------------ ------- --- ------------------------------- ---------- ---- @MITEL 6. A-a-d by ; Ft", .. . ....... ... ....... ....... .. .. ............. qt.4 : , - --- ------------------- : C e ..... . ................ Ml,O P W— — ................... I ... . .. .............. .. MITUL u. wenll k 4 ................................................................................................................................ . . .... -------------------- .......................... ---- ----- Page 37 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 4.5 Firm a. Provide a brief history of your firm including the following: 1. Number of years providing Data Communications Services being offered in response to this RFP. Mitel (Nasdaq:MITL) (TSX:MNW) is a global provider of cloud and premises -based business communications and collaboration software and services. For over 40 years, thousands of businesses worldwide have invested in and relied on Mitel's market - leading portfolio of communications solutions, managed services and network services to help them improve their business performance and service delivery. Mitel operates in over 100 countries, with a sales and service organization of over 70 offices, in conjunction with over 1,500 value -added resellers and partners around the world. It earned revenues of more than $610 million USD in the fiscal year 2012 (ended April 30, 2012) and is third in the global IP marketplace ( #1 in the UK and #3 in the US). Partnerships are a crucial part of Mitel's company and offering. Mitel makes it a priority to build long -term relationships with other companies to create better solutions for its customers. Together with its partners, Mitel develops integrated and innovative solutions, leveraging technology from industry leaders such as VMware and Research In Motion (RIM BlackBerry). Through the Mitel Affiliate program, Mitel establishes "first- mover' advantage in new technologies and applications from companies including Benbria, Yupiq, Martello, Net Vitesse, and Teldio. Mitel sees communications as an investment in a business' ongoing performance, not a one -time equipment acquisition. Through a conscientious IP migration strategy, Mitel enables businesses to maintain their existing infrastructure investment while taking advantage of the latest IP technologies. The Mitel Freedom architecture delivers the flexibility and simplicity to support today's dynamic work environment. Through a single cloud -ready software stream, Mitel delivers advanced communications and collaboration capabilities that liberate businesses from single- vendor architectures and enable them to implement leading -edge solutions on any network; extend the "in- office" experience anywhere, on any device; and offer a choice of commercial options to fit business needs. Leading the unified communications market with the latest in presence integration, Mitel provides businesses with what they want: choice. Mitel's product portfolio easily integrates with a variety of existing systems and business processes, including virtualization, allowing its customers the freedom to evolve as their need dictates. Whether updating an existing telephony system, adding collaboration tools, improving customer service, or supporting mobile and remote workers, Mitel provides a comprehensive solution that can be tailored to a business' needs and is simple to implement, manage and use. 2. Number of separate services provided in each of the area categories described in this RFP. Mitel Portfolio Page 38 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Communications Systems. Reliable, flexible, and scalable, Mitel's communications systems offer market - leading choice, with best -of -breed options for the remote office right up to the multinational enterprise. Category 11 Collaboration. Presence - enabled business communications and collaboration capabilities extend teamwork beyond office boundaries with efficient access to information and people. Users gain desktop and mobile device access tools such as audio and web conferencing, presence, video (point -to -point and multipoint), and messaging capabilities. Category 11 Mobility. Successful decision making requires immediate access to the right people at the right time. Mitel offers solutions for personal, campus, or enterprise mobility. Connect any mobile device using Mitel's Dynamic Extension or provide highly functional integration with BlackBerry, Android, or Apple devices and tablets. Category 11 Messaging. From basic voice mail to advanced unified messaging, Mitel messaging solutions increase personal productivity, improve accessibility, and protect infrastructure investment. Category 11 Teleworking. Mitel's plug- and -work solution, using a full range of desktop or soft phones, allows businesses to offer remote and mobile workers all the features and functionality of their office phone. Category 11 Contact Center. Designed with customer retention —and acquisition —in mind, Mitel's Contact Center Solutions allow the effective and efficient management of contact centers for both small and large applications. Reduce costs, intelligently service contacts across multiple channels, and let agents focus on high -value interactions while increasing customer satisfaction. Category 11 Business Telephones. Mitel's phones are designed with the individual user in mind, providing essential business collaboration tools with presence integration. Available in multi -button configurations or with intuitive graphical interfaces, Mitel phones can be tailored to suit both standard and specialty applications, including terminals for attendants, contact center agents, and command - and - control applications. Category 11 Professional & Managed Services. Mitel insists on delivering not only an exceptional communications solution tailored to each business, but the support and services that make an initial communications investment pay long -term returns. Services including the Mitel TotalSolution Program help address the total cost of ownership with end -to -end professional service and financial solutions. Category 12 b. Describe specifically what makes your firm a stable long term partner for WSCA- NASPO. Mitel Response- Mitel's industry and government contract experience, financial stability, large customer base and extensive business partner community make Mitel a perfect candidate for partnership with WSCA- NASPO. For 40 years Mitel has been an innovative force in communications, experience that continues to guide us in developing solutions that successfully address the evolving communications market. Mitel is committed to supporting and expanding our solutions portfolio in a fiscally responsible manner. Page 39 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 c. Describe specifically what information the Data Communications Provider contract administrator would provide at annual meetings with an entity that has executed a participating addendum. Mitel Response -The Data Communications Provider contract administrator will provide an overview of contract performance on each participating addendum in both a quarterly and yearly format that will be detailed by date, product type, contract sales value and customer type (state, local, education including K -12 and Higher Education). Upon request, further details with regard to specific sales or entities could be provided. d. Describe how you plan to implement the contract including having a single point of contact to perform and manage all aspects of this contract. Mitel Response -The Mitel implementation plan for the WSCA contract would include the involvement and participation of Mitel's extensive business partner community, through an authorized selling agent program. The Mitel contract administrator ill be responsible for all requirements of the WSCA-NASPO contract, including: communications, reporting, implementation, erfo ance and coordination of the Mitel WSCA Selling en r ra . e. Describe in detail your firm's escalation management plan including contact information. Mitel Response- Mitel's contract administrator is responsible for all communication with WSCA -NASPO and the participating agencies/organizations. Escalation beyond the contract administrator would go to Mitel's Director of Vertical Sales, to Mitel's VP of Sales, U.S., to Mitel's VP of Sales, North America, to Mitel's CEO. Contract Administrator — Sue Anders — sue_anders @mitel.com Director of Vertical Sales —Jeff Krider — jeff_krider @mitel.com Vice - President of Sales, US — Timothy Gaines — timothy_gaines @mitel.com Executive Vice - President of Sales, NA and CALA — Joe Vitalone — joe vitalone @mitel.com 4.6 Authorized Sub Contractor Relationships Respondents may propose the use of Servicing Subcontractors or partners however, the Contractor shall remain solely responsible for the performance under the terms and conditions of the Contract if Servicing Subcontractors are utilized. This includes sales report information. The Contractor will be responsible to collect, and report this information from all partners or resellers representing your contract. a. Briefly describe what your firm requires from potential contractors to become an "Authorized Data Communications Reseller". Provide an Authorized Contractor List. b. Describe in detail how your firm currently measures an authorized contractors' performance. Page 40 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA-NASPO Data Communications Solicitation # JP14001 C. Describe in detail the process for revoking a designation as a sub contractor from an authorized contractor for issues related to customer service, or other authorized contractor performance related issues. d. Describe in detail how your firm will support and assist an authorized contractor in improving their performance and the corrective action process. e. Describe in detail the process that your firm uses to track and respond to issues and concerns from both your authorized contractors and from participating entities. f. Describe in detail how your firm will track, report and verify sales from your designated Data Communication partners and authorized contractors. MITEL RESPONSE RUM,[ uses and understands Mitel solutions. b. Describe in detail how your firm currently measures an authorized contractors' performance. " wv;xw . AAn *&w tec6cWcertifications and Partner Performance Index sue:. is a combination measurement of an AP's technical support index and customer satisfaction and is generated from Mitel's Technical Support center. -0. " T' NFA MAR-T&VOW. MTMHR�Dfiv& MAI . . . . . . . . . ........ ..... I r MAVW I'll, 1 01 is part of Quarterly Business Review. 21-MY-ri Q V-7-1 W All(WITHATAWIF. V... - 011 11" 11 - - -11NOW WVAIVAR with a higher level of technical effectiveness and is capable of delivering a superior customer experience and is composed of the following: WNMMIN-79� M HER 11311 1-j11!jj!!1!jjy!j1!jj!!1 !j11!!j11!j Page 41 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA-NASPO Data Communications Services Solicitation # JP14001 c) Qualitative Technical Support engagement - Ratio of Level 1 support relative to higher levels of support required - Ratio of tickets raised that result from a Mitel defect. WR re-Z performance related issues. An AP may improve performance in several areas. First, certification reviews are conducted during quarterly business reviews to ensure that an AP has adequate technical knowledge both in level and number of certifications. Second, Mitel sales engineering supports any corrective action steps for an AP. These may include Technical Support utilization `fir.: ticket reports and increasing the PPI score described above. wi n q,ite, system and the status of an order. status, order number and site location. You will immediately be able to Create Service Order, Create Move, Add or Change Order and Search for Order. f. Describe in detail how your firm will track, report and verify sales from your designated Data Communication partners and authorized contractors. Mitel utilizes SalesForce.com to track, report and verify sales, along with revenue tracking via SAP Page 42 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Section 5: Service Offering Qualifications 5.1 General Information This section contains mandatory minimum requirements that must be met in order for your proposal to be considered for the evaluation phase of this RFP. All of the items described in this section are non- negotiable. Respondents are required to complete: Mandatory Requirements (M) All Respondents must meet the (M) requirements listed in this section, and explain how the requirement is met. A'no' response on the acceptance document or omission of the required explanation will disqualify the service from further evaluation. MITEL RESPONSE — Mitel has read, understands and /or will comply. 5.1.1 General Business Requirements Each provider must meet the following mandatory general business requirements: MITEL RESPONSE — Mitel has read, understands and /or will comply. 5.1.2 Terms and Conditions (M) Respondents must indicate their acceptance of the State of Utah Standard Terms and Conditions in addition to the WSCA -NASPO Terms and Conditions attached to this RFP as Attachment A and Attachment B. Any exceptions to these terms and conditions must be clearly identified in bid response and during the question and answer period on BidSync. Significant exceptions may constitute grounds for rejecting Respondent proposals. Mitel Response- Mitel accepts the WSCA -NASPO Terms and Conditions in addition to the State of Utah Standard Terms and Conditions as attached to this RFP as Attachment A and Attachment B with the exceptions noted in the Mitel response to section 7.2.2. 5.1.3 Experience (M) Respondents must be able to provide reference service contracts from a minimum of five government or commercial customers for their Data Communications Product and Services offerings. Government references are preferred. References must include environments and complexity that is similar in scope to those described within this RFP. Any proposals from Respondents that cannot meet these requirements will not be considered. The Respondent must provide specific contact information describing their reference service contracts, which may be verified. Mitel Response — Per the clarification posted in the Q&A for this RFP JP14001 Mitel has submitted the 5 Government, Education references for our Data Communications Product and Services offerings requested utilizing your Attachment B delivered directly by the customers as per the instructions on the form. The references provided are similar in scope, solution and complexity to those described in the RFP response. They have all indicated willingness to be contacted and verify their service offerings. 5.1.4 Financial Stability Page 43 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 (M) The Data Communications Product and Services vendor must provide audited financial statements to the State and should meet a minimum Dun and Bradstreet (D &B) credit rating of 4A2 or better, or a recognized equivalent rating. Please provide the Respondent's D &B Number and the composite credit rating. The State reserves the right to verify this information. If a branch or wholly owned subsidiary is bidding on this RFP, please provide the D &B Number and score for the parent company that will be financially responsible for performance of the agreement. Prime contractors working on behalf of Respondents must submit financial statements that demonstrate financial stability, and adequate working capital, but do not need to meet 4A2 credit rating requirements. MITEL RESPONSE l�tt ; dill, slarehclder .crnddcwr�lcad�i231112 -1- 262 23/11705 4J ilir d M i l 11 1111 .* 5.1.5 Other General Responsibilities (M) The Respondent must provide the personnel, equipment, tools, and expertise to meet the requirements in this RFP. Mitel Response – Mitel has read, understands and will comply (M) Computer applications and Web sites must be accessible to people with disabilities, and must comply with Participating entity accessibility policies and the Americans with Disability Act. Mitel Response – Mitel has read, understands and will comply (M) Applications and content delivered through Web browsers must be accessible using current released versions of multiple browser platforms (such as Internet Explorer, Firefox, Chrome, and Safari) at minimum. Mitel Response – Mitel has read, understands and will comply 5.2 Data Communications Services — Requirements Offerors may respond to any of the sections where they have substantive product offerings that address the scope detailed in each Section from 5.2.1 - 5.3.0. All Offerors must include a response to section 5.31 services, that addresses products proposed in 5.2.1 - 5.3.0. Products may be used by the states in branch offices, main government offices and data centers, and by overall government data communications providers offering carrier class services. Responses should consider this breadth of use and users. 5.2.1 DATA CENTER APPLICATION SERVICES — Application networking solutions and technologies that enable the successful and secure delivery of applications within data Page 44 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 centers to local, remote, and branch -office users using technology to accelerate, secure, and increase availability of both application traffic and computing resources. 5.2.1.1 Virtualized Load Balancers — Virtual devices that act like a reverse proxy to distribute network and /or application traffic across multiple servers to improve the concurrent user capacity and overall reliability of applications. Capabilities should include: • SSL (Secure Sockets Layer) Off - loading • Caching capabilities • Layer 4 Load Balancing • Layer 7 Load Balancing • Detailed Reporting • Supports multiple load balancers in the same system for multiple groups • Supports TLS1.2 5.2.1.2 WAN Optimization — An appliance utilizing a collection of techniques for increasing data - transfer efficiencies across wide -area networks (WAN). Capabilities should include: • CIFS (Common Internet File System) acceleration • Data Compression • SSL encryption /decryption for acceleration (Optional) • Layer 4 -7 visibility • Application Specific optimization 5.2.2 NETWORKING SOFTWARE — Software that runs on a server and enables the server to manage data, users, groups, security, applications, and other networking functions. The network operating system is designed to allow shared file and printer access among multiple computers in a network, typically a local area network (LAN), a private network or to other networks. Networking software capabilities should include: • Restartable Process • High availability options • Targeted operating systems, i.e. DC, campus, core, wan, etc. • Operating System Efficiencies 5.2.2.1 Network Management and Automation — Software products and solutions for data center automation, cloud computing, and IT systems management. 5.2.2.2 Data Center Management and Automation — Software products and solutions that capture and automate manual tasks across servers, network, applications, and virtualized infrastructure. 5.2.2.3 Cloud Portal and Automation — Software products and solutions for cloud management with policy -based controls for provisioning virtual and physical resources. 5.2.2.4 Branch Office Management and Automation — Software products and solutions for management of branch offices. Capabilities include remote troubleshooting, device management, WAN performance monitoring. Page 45 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 5.2.3 NETWORK OPTIMIZATION AND ACCELERATION — Devices and tools for increasing data - transfer efficiencies across wide -area networks. 5.2.3.1 Dynamic Load Balancing — An appliance that performs a series of checks and calculations to determine which server can best service each client request in order to select the server that can successfully fulfill the client request and do so in the shortest amount of time without overloading either the server or the server farm as a whole. 5.2.3.2 WAN Acceleration — Appliance that optimizes bandwidth to improve the end user's experience on a wide area network (WAN). Capabilities should include: • CIFS acceleration • Data Compression • SSL encryption /decryption for acceleration (Optional) • Layer 4 -7 visibility • Application Specific optimization 5.2.3.3 High Availability and Redundancy — Limits any disruption to network uptime should an appliance face unforeseen performance issues. Transparently redistributes workloads to surviving cluster appliances without impacting communication throughout the cluster. 5.2.4 OPTICAL NETWORKING — High capacity networks based on optical technology and components that provide routing, grooming, and restoration at the wavelength level as well as wavelength based services. 5.2.4.1 Core DWDM (Dense Wavelength Division Multiplexing) Switches — Switches used in systems designed for long haul and ultra long -haul optical networking applications. 5.2.4.2 Edge Optical Switches — Provide entry points into the enterprise or service provider core networks. 5.2.4.3 Optical Network Management — Provides capabilities to manage the optical network and allows operators to execute end -to -end circuit creation. 5.2.4.4 IP over DWDM (IPoDWDM) — A device utilized to integrate IP Routers and Switches in the OTN (Optical Transport Network). 5.2.5 ROUTERS — A device that forwards data packets along networks. A router is connected to at least two networks, commonly two LANs or WANs or a LAN and its ISP's network. Routers are located at gateways, the places where two or more networks connect, and are the critical device that keeps data flowing between networks and keep the networks connected to the Internet. 5.2.5.1 Branch Routers — A multiservice router typically used in branch offices or locations with limited numbers of users and supports flexible configurations/feature. For example: security, VoIP, wan acceleration, etc. 5.2.5.2 Network Edge Routers — A specialized router residing at the edge or boundary of a network. This router ensures the connectivity of its network with external networks, a wide area network or the Internet. An edge router uses an External Border Gateway Protocol, which is used extensively over the Internet to provide connectivity with remote networks. 5.2.5.3 Core Routers - High performance, high speed, low latency routers that enable Enterprises to deliver a suite of data, voice, and video services to enable next- Page 46 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 generation applications such as IPTV and Video on Demand (VoD), and Software as a Service (SaaS). 5.2.5.4 Service Aggregation Routers — Provides multiservice adaptation, aggregation and routing for Ethernet and IP /MPLS networks to enable service providers and enterprise edge networks simultaneously host resource - intensive integrated data, voice and video business and consumer services. 5.2.5.5 Carrier Ethernet Routers — High performance routers that enable service providers to deliver a suite of data, voice, and video services to enable next - generation applications such as IPTV, Video on Demand (VoD), and Software as a Service (SaaS). 5.2.6 SECURITY 5.2.6.1 Data Center and Virtualization Security Products and Appliances — Products designed to protect high -value data and data center resources with threat defense and policy control. 5.2.6.2 Intrusion Detection /Protection and Firewall Appliances — Provide comprehensive inline network firewall security from worms, Trojans, spyware, key loggers, and other malware. This includes Next- Generation Firewalls (NGFW), which offer a wire -speed integrated network platform that performs deep inspection of traffic and blocking of attacks. Intrusion Detection /Protection and Firewall Appliances should provide: • Non - disruptive in -line bump -in- the -wire configuration • Standard first - generation firewall capabilities, e.g., network- address translation (NAT), stateful protocol inspection (SPI) and virtual private networking (VPN), etc. • Application awareness, full stack visibility and granular control • Capability to incorporate information from outside the firewall, e.g., directory- based policy, blacklists, white lists, etc. • Upgrade path to include future information feeds and security threats • SSL decryption to enable identifying undesirable encrypted applications (Optional) 5.2.6.3 Logging Appliances and Analysis Tools — Solutions utilized to collect, classify, analyze, and securely store log messages. 5.2.6.4 Secure Edge and Branch Integrated Security Products — Network security, VPN, and intrusion prevention for branches and the network edge. Products typically consist of appliances or routers. 5.2.6.5 Secure Mobility Products — Delivers secure, scalable access to corporate applications across multiple mobile devices. 5.2.6.6 Encryption Appliances — A network security device that applies crypto services at the network transfer layer - above the data link level, but below the application level. 5.2.6.7 On- premise and Cloud -based services for Web and /or Email Security — Solutions that provide threat protection, data loss prevention, message level encryption, acceptable use and application control capabilities to secure web and email communications. Page 47 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 5.2.6.8 Secure Access — Products that provide secure access to the network for any device, including personally owned mobile devices (laptops, tablets, and smart phones). Capabilities should include: • Management visibility for device access • Self- service on- boarding • Centralized policy enforcement • Differentiated access and services • Device Management 5.2.7 STORAGE NETWORKING — High -speed network of shared storage devices connecting different types of storage devices with data servers. 5.2.7.1 Director Class SAN (Storage Area Network) Switches and Modules — A scalable, high - performance, and protocol- independent designed primarily to fulfill the role of core switch in a core -edge Fibre Channel (FC), FCOE or similar SAN topology. A Fibre Channel director is, by current convention, a switch with at least 128 ports. It does not differ from a switch in core FC protocol functionality. Fibre Channel directors provide the most reliable, scalable, high - performance foundation for private cloud storage and highly virtualized environments. 5.2.7.2 Fabric and Blade Server Switches — A Fibre Channel switch is a network switch compatible with the Fibre Channel (FC) protocol. It allows the creation of a Fibre Channel fabric, which is currently the core component of most SANs. The fabric is a network of Fibre Channel devices, which allows many -to -many communication, device name lookup, security, and redundancy. FC switches implement zoning; a mechanism that disables unwanted traffic between certain fabric nodes. 5.2.7.3 Enterprise and Data Center SAN and VSAN (Virtual Storage Area Network) Management — Management tools to provisions, monitors, troubleshoot, and administers SANs and VSANs. 5.2.7.4 SAN Optimization — Tools to help optimize and secure SAN performance (ie. Encryption of data -at -rest, data migration, capacity optimization, data reduction, etc. 5.2.8 SWITCHES — Layer 2/3 devices that are used to connect segments of a LAN (local area network) or multiple LANs and to filter and forward packets among them. 5.2.8.1 Campus LAN – Access Switches — Provides initial connectivity for devices to the network and controls user and workgroup access to internetwork resources. The following are some of the features a campus LAN access switch should support: • Security SSHv2 (Secure Shell Version 2) ii. 802.1X (Port Based Network Access Control) iii. Port Security iv. DHCP (Dynamic Host Configuration Protocol) Snooping • VLANs • Fast Ethernet/Gigabit Ethernet • PoE (Power over Ethernet) • link aggregation Page 48 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 • 10 Gb support • Port mirroring • Span Taps • Support of IPv6 and IPv4 • Standards -based rapid spanning tree • Netflow Support (Optional). 5.2.8.2 Campus LAN – Core Switches — Campus core switches are generally used for the campus backbone and are responsible for transporting large amounts of traffic both reliably and quickly. Core switches should provide: • High bandwidth • Low latency • Hot swappable power supplies and fans • Security i. SSHv2 ii. MacSec encryption iii. Role -Based Access Control Lists (ACL) • Support of IPv6 and IPv4 • 1/10/40/100 Gbps support • IGP (Interior Gateway Protocol) routing • EGP (Exterior Gateway Protocol) routing • VPLS (Virtual Private LAN Service) Support • VRRP (Virtual Router Redundancy Protocol) Support • Netflow Support. 5.2.8.3 Campus Distribution Switches — Collect the data from all the access layer switches and forward it to the core layer switches. Traffic that is generated at Layer 2 on a switched network needs to be managed, or segmented into Virtual Local Area Networks (VLANs), Distribution layer switches provides the inter - VLAN routing functions so that one VLAN can communicate with another on the network. Distribution layer switches provides advanced security policies that can be applied to network traffic using Access Control Lists (ACLs). • High bandwidth • Low latency • Hot swappable power supplies and fans • Security (SSHv2 and /or 802.1X) • Support of IPv6 and IPv4 • Jumbo Frames Support • Dynamic Trunking Protocol (DTP) • Per -VLAN Rapid Spanning Tree (PVRST +) • Switch -port auto recovery • NetFlow Support or equivalent Page 49 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 5.2.8.4 Data Center Switches — Data center switches, or Layer 2/3 switches, switch all packets in the data center by switching or routing good ones to their final destinations, and discard unwanted traffic using Access Control Lists (ACLs), all at Gigabit and 10 Gigabit speeds. High availability and modularity differentiates a typical Layer 2/3 switch from a data center switch. Capabilities should include: • High bandwidth • Low latency • Hot swappable power supplies and fans • Ultra -low latency through wire -speed ports with nanosecond port -to -port latency and hardware -based Inter - Switch Link (ISL) trunking • Load Balancing across Trunk group able to use packet based load balancing scheme • Bridging of Fibre Channel SANs and Ethernet fabrics • Jumbo Frame Support • Plug and Play Fabric formation that allows a new switch that joins the fabric to automatically become a member • Ability to remotely disable and enable individual ports • Support NetFlow or equivalent 5.2.8.5 Software Defined Networks (SDN) - Virtualized Switches and Routers — Technology utilized to support software manipulation of hardware for specific use cases. 5.2.8.6 Software Defined Networks (SDN) — Controllers - is an application in software - defined networking (SDN) that manages flow control to enable intelligent networking. SDN controllers are based on protocols, such as OpenFlow, that allow servers to tell switches where to send packets. The SDN controller lies between network devices at one end and applications at the other end. Any communications between applications and devices have to go through the controller. The controller uses multiple routing protocols including OpenFlow to configure network devices and choose the optimal network path for application traffic. 5.2.8.7 Carrier Aggregation Switches — Carrier aggregation switches route traffic in addition to bridging (transmitted) Layer 2 /Ethernet traffic. Carrier aggregation switches' major characteristics are: • Designed for Metro Ethernet networks • Designed for video and other high bandwidth applications • Supports a variety of interface types, especially those commonly used by Service Providers Capabilities should include: • Redundant Processors • Redundant Power • IPv4 and IPv6 unicast and multicast • High bandwidth • Low latency • Hot swappable power supplies and fans • MPLS (Multiprotocol Label Switching) Page 50 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 • BGP (Border Gateway Protocol) • Software router virtualization and /or multiple routing tables • Policy based routing • Layer 2 functionality i. Per VLAN Spanning Tree ii. Rapid Spanning Tree iii. VLAN IDs up to 4096 iv. Layer 2 Class of Service (IEEE 802.1 p) v. Link Aggregation Control Protocol (LACP) vi. QinQ (IEEE 802.1ad) 5.2.8.8 Carrier Ethernet Access Switches — A carrier Ethernet access switch can connect directly to the customer or be utilized as a network interface on the service side to provide layer 2 services. • Hot - swappable and field - replaceable integrated power supply and fan tray • AC or DC power supply with DC input ranging from 18V to 32 VDC and 36V to 72 VDC • Ethernet and console port for manageability • SD flash card slot for additional external storage • Stratum 3 network clock • Line -rate performance with a minimum of 62- million packets per second (MPPS) forwarding rate • Support for dying gasp on loss of power • Support for a variety of small form factor pluggable transceiver (SFP and SFP +) with support for Device Object Model (DOM) • Timing services for a converged access network to support mobile solutions, including Radio Access Network (RAN) applications • Support for Synchronous Ethernet (SyncE) services • Supports Hierarchical Quality of Service (H -QoS) to provide granular traffic - shaping policies • Supports Resilient Ethernet Protocol REP /G.8032 for rapid layer -two convergence 5.2.9 WIRELESS — Provides connectivity to wireless devices within a limited geographic area. System capabilities should include: • Redundancy and automatic failover • IPv6 compatibility • NTP Support 5.2.9.1 Access Points — A wireless Access Point (AP) is a device that allows wireless devices to connect to a wired network using Wi -Fi, or related standards. Capabilities should include: • 802.11 a /b /g /n Page 51 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • 802.11n • 802.11 ac • Capable of controller discovery method via DHCP (onsite controller or offsite through Cloud Architecture) • UL2043 plenum rated for safe mounting in a variety of indoor environments • Support AES -CCMP (128 -bit) • Provides real -time wireless intrusion monitoring and detection 5.2.9.2 Outdoor Wireless Access Points — Outdoor APs are rugged, with a metal cover and a DIN rail or other type of mount. During operations they can tolerate a wide temperature range, high humidity and exposure to water, dust, and oil. Capabilities should include: • Flexible Deployment Options • Provides real -time wireless intrusion monitoring and detection • Capable of controller discovery method via DHCP (onsite controller or offsite through Cloud Architecture) 5.2.9.3 Wireless LAN Controllers — An onsite or offsite solution utilized to manage light- weight access points in large quantities by the network administrator or network operations center. The WLAN controller automatically handles the configuration of wireless access - points. Capabilities should include: • Ability to monitor and mitigate RF interference /self -heal • Support seamless roaming from AP to AP without requiring re- authentication • Support configurable access control lists to filter traffic and denying wireless peer to peer traffic • System encrypts all management layer traffic and passes it through a secure tunnel • Policy management of users and devices provides ability to de- authorize or deny devices without denying the credentials of the user, nor disrupting other AP traffic • Support configurable access control lists to filter traffic and denying wireless peer to peer traffic 5.2.9.4 Wireless LAN Network Services and Management — Enables network administrators to quickly plan, configure and deploy a wireless network, as well as provide additional WLAN services. Some examples include wireless security, asset tracking, and location services. Capabilities should include: • Provide for redundancy and automatic failover • Historical trend and real time performance reporting is supported • Management access to wireless network components is secured • SNMPv3 enabled • RFC 1213 compliant • Automatically discover wireless network components • Capability to alert for outages and utilization threshold exceptions • Capability to support Apple's Bonjour Protocol / mDNS • QoS / Application identification capability 5.2.9.5 Cloud -based services for Access Points — Cloud -based management of campus -wide WiFi deployments and distributed multi -site networks. Capabilities Page 52 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 include: • Zero -touch access point provisioning • Network -wide visibility and control • RF optimization, • Firmware updates 5.2.9.6 Bring Your Own Device (BYOD) — Mobile Data Management (MDM) technology utilized to allow employees to bring personally owned mobile devices (laptops, tablets, and smart phones) to their workplace, and use those devices to access privileged government information and applications in a secure manner. Capabilities should include: • Ability to apply corporate policy to new devices accessing the network resources, whether wired or wireless • Provide user and devices authentication to the network • Provide secure remote access capability • Support 802.1x • Network optimization for performance, scalability, and user experience 5.3.0 UNIFIED COMMUNICATIONS (UC) — A set of products that provides a consistent unified user interface and user experience across multiple devices and media types. Unified Communications that is able to provide services such as session management, voice, video, messaging, mobility, and web conferencing. It can provide the foundation for advanced unified communications capabilities of IM and presence -based services and extends telephony features and capabilities to packet telephony network devices such as I phones, media processing devices, Voice over IP (VoIP) gateways, and multimedia applications. Additional services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, are made possible through open telephony APIs. General UC solution capabilities should include: • High Availability for Call Processing • Hardware Platform High Availability • Network Connectivity High Availability • Call Processing Redundancy MITEL RESPONSE Mitel's MiVoice Business Flexibility is the hallmark of MiVoice Business call control software. In a single software stream, it optimizes just about any communications environment, delivering rich capabilities in voice, mobility, unified messaging, presence, conferencing and collaboration. Scalable and simple to manage, it meets the needs of businesses from five to 65,000 users, whether in a single site or in multi -site networks that span the globe. With no dedicated server hardware, MiVoice Business instead runs on industry- standard servers (including those from HP, IBM, Oracle and Dell) in a virtualized VMware environment or on Mitel proprietary 3300 ICP Controllers. Regardless of Page 53 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 the hardware platform, it delivers the same powerful core call control features and services. This means, it will enhance (rather than replace) what you already have in place, provide the choice of best - fitting, lowest -cost hardware, and build a solid foundation for future growth. No matter what stage of I transition your network is in, MiVoice Business fully supports and integrates with your current environment. It maximizes the existing infrastructure, cost - effectively supporting legacy equipment, analog phones, fax machines, ISDN lines, and T1 /E1 connections. Whether a legacy PBX is from Mitel or another supplier, MiVoice Business' open architecture enables smooth migration to I support. Designed for optimum integration and interoperability, it makes both deployment and migration inexpensive and painless. Mitel currently supports well over 1,000 server models and delivers an ever - evolving suite of open APIs to industry- leading software. MiVoice Business' open architecture also adapts easily to multi- vendor environments, and supports a host of protocols including SIP, QSIG, and DPNSS. This same level of flexibility enables Mitel solutions to be deployed in a virtual and non - virtual environment, and in a centralized, distributed, public or private cloud model. Through its single, cloud -ready software stream, MiVoice Business enables smooth transitions (such as a move from a distributed network to a private cloud) without the need to purchase a new solution. Instead, as the network evolves over time, the MiVoice Business solution will evolve with it. Mitel customers can start with a non- virtualized solution today and move to virtualization when ready, without additional expense. Along with interoperability, MiVoice Business brings its own native features to the network including leading -edge mobility capabilities and unified messaging. It provides inherent auto attendant, automatic call distribution, Wi -Fi, and IP -DECT wireless gateway functionality. These, combined with over 500 telephony features such as hot desking and audio conferencing enrich the user experience and invigorate existing processes. MiVoice Business also delivers embedded unified communications and collaboration (UCC) applications with native mobility support. Mobility capabilities provide users with the seamless ability to work on the road, from home, and any office or shared space. The embedded Dynamic Extension feature turns any device with a phone number (including market - leading mobile devices such as BlackBerry, Android, iPhone and iPad) into an extension of the corporate network, no client required. MiVoice Business' inherent UCC features can be complemented by the advanced capabilities delivered by the optional MiCollab solution. The broad set of MiCollab applications includes UCC desktop and mobile clients, unified messaging, speech - enabled auto attendant, mobility, teleworking, sophisticated audio, video and web conferencing, informal contact center, and business reporting. These work seamlessly on a single server with common installation, commissioning, and administration tools. For day -to -day system administration, MiVoice Business includes tools that simplify installation, configuration, and administration. An administrator can maintain a multi - platform MiVoice Business solution from a web browser as if it Page 54 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 was a single platform solution. System changes can be automatically synchronized throughout the solution, and management control and tasks can be delegated across the organization rather than relying on a centralized point. Role -based templates and Active Directory integration save administrators considerable time, and simplify large deployments. In the event of a system, hardware or network failure, MiVoice Business resiliency provides sound reliability and business continuity by distributing information across resilient clusters. This eliminates a single point of failure while ensuring optimum usage of existing hardware. MiVoice Business can also provide additional layers of resiliency and high availability through optional Stratus servers as well as with virtualization. Overall, MiVoice Business software brings simple efficiency. Its interoperable, flexible nature makes it easier to communicate, work, manage, grow and run a business. Simply put, it is a true communications platform: reliable, resilient, feature -rich and fully able to support your unique path to success. High Availability for Call Processing Mitel products and applications can be deployed in a VMware infrastructure with VMware High Availability (HA). The availability of a service is determined by the combination of service uptime and downtime. Use of HA functions can automate service recovery and reduce the potential downtime of a service following a hardware or virtual machine (hypervisor) failure, improving availability to end users. With services that have no inherent application level recovery/resiliency /redundancy mechanism, use of HA functions can improve availability. Typical services such as e-mail that do not already include a recovery mechanism are typically less business - critical and may not need to provide high levels of availability. For more business - critical applications such as telephony call control, existing application recovery mechanisms may also ensure that a higher level of availability (such as five - nines) is maintained. MiVoice Business includes this resiliency capability. The combination of an application recovery mechanism and VMware HA result in a higher level of service availability. In the case of a local server failure hosting Virtual MiVoice Business, phone service is extended to the user through MiVoice Business inherent resiliency to another Virtual MiVoice Business instance. Meanwhile, the VMware HA function accelerates the recovery of the primary Virtual MiVoice Business system, returning service to its normal state sooner than a physical configuration. The HA recovery mechanism is also automated, providing 24 -7 coverage. In certain metropolitan area networks and third -party storage solutions, it is possible to deploy VMware HA solutions to provide a level of disaster recovery between data centers. This is a specific addition to normal HA function within a data center. In the following table, we have illustrated the availability of Virtual MiVoice Business for different configuration sizes as well as deployments on typical Page 55 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 industry standard server platforms with on -board storage and off -board storage such as SAN. Typical Hardware Availability Server Deployment ss MTrF (Years) Recovery Method Hardware Availability's; Rack Server (Local Storage) 8 Manual 99.9957% Chassis Server (Local Storage) 15 Manual 99.9978% Chassis Server (Remote Storage) 10 vmware HA 99.9997% Typical Software Availability vMCD Deployment Users '' Recovery Method Software Availability vMCD (150) 150 Secondary Controller 99.9998% vMCD(2500) 1000 Secondary Controller 99.9998% vMCD(2500) 2500 Secondary Controller 99.9996% Typical Deployments Deployments vMCD(150) vMCD(2500) /1000 vMCD(2500) /2500 Rack Se rve r (Local Storage) 99.9500% 99.9500% 99.9500% Rack Se rve r + Resil iency 99.9993% 99.9992% 99.9991% Rack Se rve r + vmware HA N/A N/A N/A Rack Se rve r + vmware HA +Resil iency N/A N/A N/A Chassis Server (Local Storage) 99.9522% 99.9522% 99.9522% Chassis Server (Local Storage) + Resiliency 99.9997% 99.9996% 99.9995% Chassis Server (Local Storage) +vmware HA N/A N/A N/A Chassis Server (Local Storage) +vmware HA +Resiliency N/A N/A N/A Chassis Server (Remote Storage) 99.9507% 99.9507% 99.9507% Chassis Server (Remote Storage) + Resiliency 99 .9995% 99.9994% 99.9992% Chassis Server (Remote Storage) +vmware HA 1 99.9541%1 99.9541%1 99.9541% Chassis Server (Remote Storage) +vmware HA +Resiliencyj 99.9MS%l 99.%95%1 99.9993% The table highlights the hardware availability improvement when VMware HA is deployed. However, this also requires that the storage media is separate from the server and has a form of replication, or a high availability solution. These numbers assume that a fully redundant network is used for the servers and storage networks. As can be seen in the tables, use of VMware HA functions can improve the availability of server hardware over manual recovery. The table also reveals that the use of HA functions to recover a non - resilient MiVoice Business can reduce the impact of server outages and improve availability. A combination of MiVoice Business resiliency and VMware HA provides the best availability, with MiVoice Business resiliency without HA a close second. Both of these solutions are capable of meeting the often - required five -nines availability. The HA solution allows faster and automated recovery of the failed primary server. Hardware Platform High Availability Mitel 33001CP Controllers The 33001CP Controller supports hard drive redundancy, disk mirroring, and power supply redundancy. In hard drive redundancy, the 33001CP Controller supports two system hard drives. If a hard drive fails, the secondary hard drive takes over and ensures system service is not affected. If a failure has occurred, the hard drive can be replaced and mirrored without taking the controller out of service. Page 56 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 The 33001CP Controller can also support two power supply units (PSU) —both can power the 33001CP Controller should its partner fail. The redundant PSU can be replaced while the system remains in service. Connecting both PSUs to different incoming supplies also minimizes the effect of input power problems. Hardware redundancy is available with the addition of a RAID controller, a second hard disk, and a second AC power supply unit (PSU). Stratus Servers MiVoice Business maintains high availability with two optional fault - tolerant servers (model 2700 and model 4500) from Stratus Technologies. To achieve uninterrupted service during hardware failure, a single copy of MiVoice Business software is installed and the Stratus servers ensure that the hardware components process the same instructions at the same time across the redundant components. This offers protection for core system components including carrier boards, processors, memory, input/output (1 /0) buses, and 1/0 adapters. The servers include dual processors, RAID- protected hard drives, dual hot - swappable power supplies and fans, and redundant network connections. In this configuration, it is possible to remove one of the central processing units (CPU) and the server will continue to function. Virtualized MiVoice Business can be deployed on any industry- standard servers that comply with the minimum VmWare vSphere 5.0 hardware guidelines. The virtual appliance uses open standards, enabling it to be inserted into virtualized data centers along with other business applications. Integrating with a VMware- managed virtual environment enables Virtual MiVoice Business to use VMware vSphere Client and vCenter to manage application availability. Applications are not subjected to prolonged downtime for server maintenance. Network Connectivity High Availability Mitel 33001CP Controllers System Fail Transfer (SFT) maintains telephone service in the event of system failure (e.g., a power outage). When the system goes into SFT mode, up to four POTS phones are connected directly to the central office through loop -start trunks. The Mitel 33001CP Controller connects to the data network using a 10/100/1000 LAN connection port and supports Rapid Spanning Tree Protocol (RSTP) for data network level resilience. Call Processing Redundancy MiVoice Business' native resiliency ensures there is no single point of failure. Resiliency is established in a distributed network that comprises of multiple MiVoice Business instances that form a Mitel cluster and work together as a single system. In a resiliency solution, the cluster can direct IP phones and application as well as route and maintain calls. System functionality is sustained during network problems because data is distributed throughout the clusters. The Page 57 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 distributed network configuration eliminates the need for additional hardware because it optimizes the use of existing hardware. PSTN 3300 1CP 3300 1CP Node A NodeB IP Ph01 IP PWAe P ahOrA :P a110nB IP �h0 ^e I r Node A Phones Workstation 'P;535 LAN A ICI I ' I I'.I J'I sP Phane iP °•, one IP Pncl,e IP PP me IP Prone r ; Node B Phones Workstation Node A secondary — — _ Node B secondary MiVoice Business' distributed network keeps communications available during system failure. Faced with hardware, software or network failure, MiVoice Business maintains high - quality communications by preserving in- progress calls, handling new incoming and outgoing calls, and continuing to provide voice mail services. With Mitel's resiliency model, the secondary controller will not be just a dedicated backup controller, but will also function as a primary controller for other devices in the network. MiVoice Business also offers ways to reduce points of failure. If an entire platform should fail, the Mitel solution will fall back to another platform. The T1 /PRI connections also offer failover to another system without human intervention. Along with resiliency support for trunks, ACD, and hunt groups, the MiVoice Business solution maintains service for devices, transmissions, and voice mail. Virtualized Mitel resiliency, when combined with VMware vSphere virtual infrastructure availability solutions, achieves enhanced voice and UC robustness as well as best -in -class solution availability. In a typical Virtual MiVoice Business network deployment solution, the virtual infrastructure establishes resiliency by hosting the following network components: • a single instance or several instances of Virtual MiVoice Business configured as a cluster. Both configurations include resilient IP telephony failover. • additional Mitel virtual appliances and VMware -ready applications • additional business applications Page 58 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Business Continuity ❑ t 5, Primary Dam Center Secondary Dala Center SIP Service Provider Network Enabling Business Continuity By developing Mitel's virtual applications in conjunction with VMware, Mitel can fully utilize the VMware toolset including vMotion, Distributed Resources Scheduler (DRS), VMware High Availability (HA), and Storage Motion to support the various failover types at the data center level. When VMware's application tools are combined with Mitel's voice telephony resiliency, it enhances voice protection and recovery at every vulnerability level. In the event of a WAN failure, Mitel resiliency will enable users to automatically fail over to their respective survivable gateways and continue to work as normal, making and receiving calls via the local trunks on their gateways. Page 59 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 0 Router Firawall Carrier Network Medla nalGateway( s ) Media teway) Fu ie Branch Local Office voice/media Teleworker Small Branch gateway OfMCe Imes Teleworker Typical Virtual MiVoice Business Configuration vMotion will help migrate business applications, or even an instance of Virtual MiVoice Business, from one server to another without disrupting in- progress calls. This feature is ideal during regular maintenance activities. VMware High Availability (HA) monitors the health of servers and operating systems. In a failure, it will automatically restart applications on another physical server. Upon failure of a server or virtual machine, the HA tool will restart Virtual MiVoice Business on a designated alternative server. All IP phones will relocate to the new Virtual MiVoice Business instance and telephony services will be reinstated within minutes. 5.3.0.1 IP Telephony — Solutions utilized to provide the delivery of the telephony application (for example, call setup and teardown, and telephony features) over IP, instead of using circuit - switched or other modalities. Capabilities should include: • Support for analog, digital, and IP endpoints • Centralized Management • Provide basic hunt group and call queuing capabilities e Flexibility to configure queue depth and hold time, play unique announcements and Music on Hold (MoH), log in and log out users from a queue and basic queue statistics (from the phone e E911 Support MITEL RESPONSE Support for analog, digital, and IP endpoints Mitel's MiVoice Business and MiVoice Office solutions support analog, digital, IP and SIP endpoints. Centralized Management Page 60 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 The total flexibility of MiVoice Business makes it an ideal platform in any size and type of deployment. For this reason, the method of administration depends on the type of network configuration: Standalone System A single standalone system can be administered through its own web browser interface with no other management application required. Small /Medium Network Solution Networks between two and 20 nodes can be administered from the MiVoice Business Embedded System Manager. Mitel's embedded multi -node management allows an administrator to manage the MiVoice Business solution through a single web interface without a centralized management application or the need to alternate between interfaces or login profiles. Large Enterprise Solution The optional MiVoice Enterprise Manager application reduces administration overhead and lowers the cost of ownership for administering complex, distributed solutions or solutions with more than 15 MiVoice Business nodes. In this model, system data synchronization is the underlying element for data distribution between network nodes. Multiple MiVoice Business administration groups are used to simplify administration and consolidate the network into logical groups. Provide basic hunt group and call queuing capabilities Mitel ACD routes incoming calls to the longest idle agent within a specific skills group. If no agents are available, the ACD system queues the calls, forwarding them to an agent as soon as one becomes available. While callers are waiting on the line, the ACD system plays recorded announcements interspersed with Music on Hold. Recorded announcements set the expectations of waiting callers and reassure them their calls are important to the business. Networked ACD extends ACD functions over multiple MiVoice Business instances in a cluster or network. This enables agent groups on various controllers to answer calls on the network regardless of where the call first entered the network. Networked ACD is based on ACD overflow functionality. When call volumes rise, overflow permits a call originating in a particular geographic location to be forwarded to an agent on a different system in another location. Overflow groups receive calls only when all the agents in the primary group are busy, preventing them from becoming overburdened and relieving callers from excessive wait times. Mitel ACD routing depends on a variety of factors: ACD Call: an incoming call destined to an ACD path of agent groups. ACD Path: a directory number -based service that guides an incoming call through a list of ACD agent groups. An ACD path is typically associated with the DNIS /DDI number for the specific customer queue. The ACD is a set of rules that defines the behavior for a call coming into the queue. A path can be given a priority from 1 to 64. Each number determines a different way calls are handled within the system. Page 61 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Pith F A C 4r�F■ [�. J Rr� V L".1 pm &Q_" Do c-n ow Groupsl i Menlo. Woupc! � Gran VeN GNMR#3 Rdro nlrg aoow �! R N1MGraz:2 Beau NIM 4ra.p P] Rem rUFq 5iw.p �+I IniuMm Rtwej * aII ACD Agent: an active agent who can take ACD calls. An agent is considered active when: • logged in • not in Make Busy • not in Do Not Disturb • the agent's work time is inactive • idle Interflow: Interflow is used as a routing option within an ACD path. It is a time - based or load -based feature that takes an ACD call out of the path and routes it to the interflow answer point (if programmed). All calls that interflow lose their priority in the queue. Overflow: Calls will enter the primary agent group within the ACD path. Alternatively, calls can be overflowed to a first, second and third agent overflow group. These groups can be both local groups and groups on another node in the ACD network. If calls are overflowed, the system will remain queued to the original group(s) in case an agent becomes available with a preferred skill set. Skills/Groups: There are two different ways to direct callers to the appropriate agent: based on multiple groups, where the order in which the agent groups are used for routing defines the skill of agents, or based on skills assigned directly to agents 3nCGrxsing C SPIN FIR _ a LOakLack PntRFfl0W Group -Based Routing Page 62 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 WWO 1 woma M K V 1i Skill -Base d Routing Group -based routing determines the skill set of an agent by the group the agent logs into. An agent can be part of eight agent groups and, therefore, can take calls from multiple queues, depending on the agent's skills for a specific service. With skill -based routing, an agent is assigned a skill between 1 and 255 to determine the call handling for a specific queue. For example, agent Terry can have skill 1 in the Sales group and skill 255 in the Support group. Example Mitel ACD Call Flow An incoming DNIS /DDI number is assigned to an ACD path, with a name tag to identify the service to an answering agent. An ACD path is assigned a priority between 1 and 64. When a call arrives into an ACD path, the following flow will happen (could vary based on requirements): • Call starts queuing at the primary agent group (calls are queued base on longest idle agent). • If the primary agent group is busy, the call may be routed to the first, second and third overflow group. • With each routing step, a queue message or IVR menu can be offered for flexible routing options. • If the call remains unanswered in the path it arrived, further routing can be used to secure call handling by an agent. Flexibility to configure queue depth and hold time, play unique announcements and Music on Hold (MoH), log in and log out users from a queue and basic queue statistics (from the phone) Queue Depth and Hold Time The MiVoice Contact Center application is very flexible. The supervisor can change the number of agents in a queue as well as move calls between queues. As wait times escalate, an alarm can be set to alert the supervisor through multiple channels such as a sound, a pop up or an email. The supervisor can then manage the calls appropriately by adding more agents or moving the call to a less busy queue or agent. The Administrator also has the ability to dynamically change the queue members through Your Site Explorer which can then be synced to make the changes in the MiVoice Business system. Music on Hold MiVoice Business Music on Hold feature provides callers with music or information while they are waiting for a call to be completed. This feature is provided when a call is on hold, transferred to a busy party, or in message - waiting status. The music or information source is customizable. MiVoice Business enables Music on Hold to be provided through analog, digital, and embedded connections. The analog and digital connections provide music Page 63 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 from off -board sources. Embedded messaging enables music or information to be downloaded from a preferred source to a WAV format. In a tenanted environment, each tenant can have its own Music on Hold source, up to 65 embedded sources. Embedded voice mail also provides the capability to support recorded announcements. These can be played as a general greeting to callers or within ACD queues, on hold, etc. In addition, MiVoice Business can also distribute Music on Hold files to multiple 3300 ICP Controllers to ensure consistency and quality across an organization. Log in and log out users from a Queue From the MiContact Center GUI, supervisors and agents (configurable) can remotely log agents in and out of specific queues. Basic queue statistics (from the phone) The MiContact Center Client can be configured to show any and all contact center information in real time on the user's desktop. The Mitel solution also provides a queue status key on ACD telephones to provide the user with the following information about an ACD group: • group name • the number of active agents in the group • the number of calls waiting in the group queue • the length of time the longest call has been waiting in the group queue There are two types of queue status key: Specific Group Alert, and Generic Group Alert. Specific Group Alert The Specific Group Alert key normally appears only on a supervisor's telephone. Each Specific Group Alert key allows the supervisor to obtain queue status information for a specific agent skill group. A supervisor's telephone may have several Specific Group Alert keys. Generic Group Alert The Generic Group Threshold Alert key allows an ACD agent to display the queue status key of the skill group that the agent is logged in to. If an agent is a member of more than one group, this key is not available on the agent's telephone. In addition, MiVoice Business supports an HTML toolkit which provides the ability to customize the experience on your Mitel business phone. Using the APIs provided by the Mitel HTML Toolkit agents can display queue data on ACD phone displays. E911 Support A Customer Emergency Services ID ( CESID) provides location information for a phone extension on a private network when a caller makes an emergency call. The information can help direct emergency crews to a caller's location. CESID programming and maintenance is a required component of emergency services. Page 64 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 CESIDs are public network Listed Directory Numbers (LDNs) that you obtain from a local carrier and assign to each directory number (DN) on your network. When an emergency call is made, the system sends the CESID of the extension to the Public Service Telephone Network (PSTN). The CESID is used by the central office (CO) to route the call to the local Public Safety Answering Point (PSAP) and then by the PSAP to call up information such as the address, building, floor, area, and callback number. For a 911 call to be compliant with FCC guidelines, it must report a CESID to the PSAP. At a minimum, you must define a CESID for each DN in the CESID Assignment form. To ensure that CESIDs are updated correctly whenever a device is moved, promptly investigate and address all CESID - related alarms. You may have to return a phone to its original location if the move was not authorized or update the CESID Assignment and /or L2 to CESID Mapping forms. Alternatively, you can populate the L2 to CESID Mapping form in advance of a device move. MiVoice Business supports emergency calling through the following features: 0 911 /1-ockout Notification to Analog /CLASS Sets - Allows administrators to program analog /CLASS extensions for 911 notifications so the 911 caller's name and number will appear on the phone display. This feature is ideal after hours when the attendant or sub - attendant is not at the desk. 0 911 Console Overflow -When dialing 911 from a station, call information will flow to the console without intercepting the 911 call. • E -911 Support - An agent's console will display the extension and location of the person who dialed 911. Notifications of 911 calls are audible, continuous and distinct from regular ringing patterns when the phone is idle and the receiver is hung up. If already on a call, a special tone alerts the user to the alarm condition. This alarm overrides the Do Not Disturb setting. • Emergency Services - Allows anyone to dial an emergency services number, which sends a customer emergency services ID ( CESID) number from the system to the PSAP. The CESID is used as a key in the automatic location information (ALI) database to retrieve a database record indicating the precise location of the caller. 5.3.0.2 Instant messaging/ Presence — Solutions that allow communication over the Internet that offers quick transmission of text -based messages from sender to receiver. In push mode between two or more people using personal computers or other devices, along with shared clients, instant messaging basically offers real - time direct written language -based online chat. Instant messaging may also provide video calling, file sharing, PC -to -PC voice calling and PC- to- regular- phone calling. MITEL RESPONSE Mitel's MiCollab Client provides a desktop console from which users can manage all their business communication and collaboration needs. It simplifies and enhances communications by converging the call control capabilities of Mitel communications platforms with contact management, Dynamic Status, and collaboration applications. Page 65 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 iron FeMrt r• (" V.p 10 br%. Jim. --hi .1 qLi �T mp. W v Gray In the office i► l / 7r Cal' � .- r,�•, -. , -� to ■Ran Frase+ ,iy 0 1> y " 6rmk Reed 4� Ir .•r fy chostme Mik% O" - a Mr. , r , Dal� Spent way M. A John RowJ � 1 I. rr. •r. .. Rots oust U IV Shads MJ14M1 i� ', V4 r MiCollab Client allows real -time access to everyone in the organization, on or off the premises, with user and phone presence information. Users can find, communicate and collaborate with others quickly, easily and in the moment by desk phone, softphone, mobile device, fax, instant messaging, instant collaboration, or video conferencing. MiCollab Client also integrates with leading business productivity tools such as Microsoft Exchange, Microsoft Outlook, and Microsoft Office as well as IBM Lotus Notes. Its included mobile device applications enable BlackBerry, Phone and Android users to upload the client directly to their devices. GPS and Bluetooth location - based features ensure the mobile user's presence and availability are always up- to -date and the user remains in touch with in -office contacts. Page 66 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 10 Video conferencing provides a more personal experience that helps build strong working relationships through interactive communication. Point -to -point (person - to- person) video and group video conferencing enable colleagues add visual and sharing capabilities to conference calls. Ultimately, MiCollab Client delivers increased efficiency and productivity, reduced costs, enhanced responsiveness, and streamlined business operations through the following advanced features: • simplified call management and logging • presence and availability • softphone • visual voice mail • secure instant messaging • web and mobile portals • Dynamic Status (an easy way for users to specify IM, presence, and call routing options) • location -based presence 5.3.0.3 Unified messaging — Integration of different electronic messaging and communications media (e -mail, SMS, Fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices. • Ability to access and manage voice messages in a variety of ways, using email inbox, Web browser, desktop client, VoIP phone, or mobile phone • Visual Voicemail Support (Optional) MITEL RESPONSE NuPoint Unified Messaging (UM) is Mitel's premium messaging solution. A powerful, server -based voice processing system, it enables users to access and manage multiple message types from a single interface. NuPoint UM can also enhance customer service with sophisticated speech auto attendants and call routing. From basic voice mail to advanced unified messaging, NuPoint UM meets the needs of all users. Advanced unified messaging and text -to- speech (TTS) allow users to retrieve and manage voice mail, e-mail and faxes from their phone, e- mail inbox, or web browser, with full bi- directional synchronization. For ultimate flexibility, the Mitel solution can support just about any e-mail client including Page 67 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 hosted e-mail services like Gmail. It also offers an unrivaled breadth of voice features such as personal distribution lists, broadcasts, and flexible greeting options. Ability to access and manage voice messages in a variety of ways, using email inbox, Web browser, desktop client, VoIP phone, or mobile phone Mitel NuPoint Unified Messaging allows users to access and manage their voice messages from their VolP phone, web browser, email inbox, MiCollab desktop client, MiCollab mobile app and access number from any device. Visual Voicemail Support (Optional) IP Phones Visual Voicemail is available on Mitel 5330e, 5340e and 5360 IP Phones to access Mitel NuPoint Unified Messaging voice mail and administer the mailbox via the phone's large screen display. MiCollab Client Visual voice mail enables users to view, listen to and manage voice mail messages from the convenient MiCollab Client interface. From the Visual Voice Mail window, the user can quickly see (phone and fax) message details as well as the presence information of the person who left the message. From the same window, the user can contact the caller or simply play /view, delete, or forward the message to another person. 5.3.0.4 Contact Center — A computer -based system that provides call and contact routing for high - volume telephony transactions, with specialist answering "agent" stations and a sophisticated real -time contact management system. The definition includes all contact center systems that provide inbound contact handling capabilities and automatic contact distribution, combined with a high degree of sophistication in terms of dynamic contact traffic management. MITEL RESPONSE Mitel's MiContact Center is a portfolio of applications that enables customers to maximize the efficiency of its contact center. Each application equips contact center agents with a unique set of tools to handle customer inquiries quickly and efficiently while, at the same time, empowering supervisors to improve business processes. Browser- based, MiContact Center is simple to manage from anywhere over the Internet. MiContact Center provides customers with the following capabilities: • sophisticated routing and highly customized interactive voice response (IVR) • customized integrations for customer - relationship management (CRM) and workforce management (WFM) • extensive custom reporting • resiliency and high availability • support for distributed, multi -site, virtual deployments • historical and real -time reporting with agent forecasting Page 68 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 • interactive and visual control of agents, queues, and calls in queue • intelligent routing and messaging that complement MiVoice Business • workforce management • full multiple - channel contact center support for e-mail, fax, web chat, and walk -in routing and reporting • contact center screen pop with off- the -shelf CRM connectors • MiContact Center Softphone MiContact Center applications include the following: • MiContact Center Management • MiContact Center Management Node (provides multi -phone system, enterprise -wide historical reporting and real -time monitoring) • ACD Resiliency • High Availability • Flexible Reporting • Interactive Contact Center • Interactive Visual Queue • MiContact Center Softphone • Workforce Scheduling • Schedule Adherence • Employee Portal • MiContact Center Screen Pop • CTI Developer Toolkit • Multimedia Contact Center • Visual Workflow Manager • Traffic Analysis • Teleworker Solution Through MiVoice Business, MiContact Center provides a fully integrated, virtual, resilient automatic call distribution (ACD) routing engine. This supports longest idle agent call distribution, ACD agent hot desking, skills -based routing, agents in multiple groups, overflow, interflow, and recorded announcements. The ACD routing engine provides a sophisticated single management interface to program and administer either a single MiVoice Business platform or a network of MiVoice Business instances. It is complemented by the MiContact Center application suite, which runs on an adjunct server. Agents/supervisors can view agent states and queue statistics from their real - time profile (MiContact Center Client). They can set alerts and alarms on performance variables to notify them when they need to be paying attention and take action. Page 69 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • MITEL RESPONSE Attendant Consoles Mitel offers a variety of attendant consoles to meet the needs of our customers including 5550 IP Console, MiCollab Console, 5540 IP Console and Mitel IP programmable key modules (PKM). 5550 IP Console Page 70 of 125 9/11/2013 1:24 PM BidSync Y Agent Marquee can becustomixedto state displays allow supervisors display real -time statistics andfor to seetheAC6stateofeachagenton ad -hoc greetings. theirteam�s).Elifferenticons 3J. represent different ACID states and ��� l�l u alerts can be set upto notification and action. Queue ¢low display shows critical real - timeinformation like Queue status, calls tdaiting, abandoned calls, etc. 5.3.0.5 Communications End Points and Applications • Attendant Consoles • IP Phones MITEL RESPONSE Attendant Consoles Mitel offers a variety of attendant consoles to meet the needs of our customers including 5550 IP Console, MiCollab Console, 5540 IP Console and Mitel IP programmable key modules (PKM). 5550 IP Console Page 70 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 s— 9., . hl... �.f•.I •till ��*;.• �•-' :.,.r.:. ;, a +- .�.r,�_r.� Tile -Based BLF View and Multiple BLF Lists Screen The Mitel 5550 IP Console is an advanced PC -based enterprise operator solution with a highly intuitive graphical user interface (GUI) that utilizes screen -based call status along with call handling prompts, and real -time busy lamp field (BLF) status, to make the 5550 IP Console the complete answer point solution for any business. With the industry leading Transfer Assistant, operators are more efficient and accurate then ever before. The Transfer Assistant provides operators with an automatic, dynamic search for every caller and displays the most - likely transfer destinations in a compact, visually pleasing layout. Multi- tenanting support makes it easy for several companies to share a single answer point. Operators are prompted with Call Greeting Cards, making it simple for operators to handle calls in any multiple company scenarios. The 5550 IP Console is ideal for high volume, call handling environments using the Mitel MiVoice Business platform. Mitel 5550 IP Console provides additional features such as: • Transfer Assistant: displays the results of an automatic and dynamic search for each caller to allow for quick, efficient transfers • Quick Transfer / Answer: provides operators the ability to select how they want to transfer calls, using one of three methods: Normal, Auto - Transfer, Auto - Transfer / Answer (Auto- Transfer completes the transfer automatically when an operator selects a destination) • Calendar Look -Up: allows operators to quickly see when contacts are busy or available to help facilitate accurate transfers • Presence, E -mail, and Instant Messaging: integrates with Office Communications Server 2007 for advanced user computer status and collaboration capabilities Page 71 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • My Call History: provides an inclusive history of all calls handled by a particular console • All Console Call History: provides all operators with a complete call history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers • Busy Lamp Field (BLF): allows operators to monitor up to 5,000 extensions or line appearance statuses on a single MiVoice Business, or across a cluster or network of MiVoice Businesses • Multiple BLF Lists, Customizable BLF Views, and Tile -Based BLF: provides at- a- glance phone status of contacts in a simple, neat and customizable view • Comprehensive Hospitality Feature Set: provides a suite of unique hospitality features to hotel operators and receptionist • Personal Customization: allows operators to present information the way they want • Attendant Reports with Mitel Call Accounting: allows managers to monitor the call traffic of the answer point, which is necessary in order to focus staffing requirements during peak call times • Incoming Calls Queue: provides visual indication of all incoming calls, allowing operators to prioritize calls and customize their greeting based on calling line information • Direct Station Select (DSS): enables operators to answer internal ringing extensions • Reminder Notes: provides operators with additional information to handle calls with a personal touch • On- Screen Scratch Pad: enables message taking, and alpha numeric support (text to number) for each individual operator • On- Screen Bulletin Board: provides a common area for operators to share notes, messages and details across the answer point, and each operator can edit and view the bulletin board • Recover Key: enables the ability to recover the last transfer with a single button • Call Answering Priority: allows operators to connect calls based on pre- programmed criteria • Call Waiting Threshold: allows incoming calls to be routed to other consoles, reducing wait times • Training: supports dual handset / headset jacks for monitoring or training new operators • Multiple Languages: supports English, French (Canadian / European), Spanish (North American / European), Dutch, German, Italian, Portuguese (Brazilian), Swedish, and Simplified Chinese MiCollab Console Page 72 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 The MiCollab Console is an optional component that provides the following attendant call handling functions: • Answer ......,.rr nm. - • Ryan Martin Apdtth Rdns Cnc Srn • Change Dynamic Status • Search for a contact • Initiate a chat session • Leave voice mail Allan Thom Bruce Rpht Brent Stevens ? Rodnrry Tmms scat! Dares a Tarr slmpsan km Anderson Man Fraser �Mlke Cralq Simon Starrs f " -� Brodre James 1 .•?' shaven Smnti Olff SMIUVWn r? Andy Shue I ]aeon Wk*s Craig McKinnon Andy Macdanald Michael WNh 1 • ` Annette Mein P [rile ph +lips -- --- gel. ire SAAWS k"'� Nduon Led" race mad The MiCollab Console is an optional component that provides the following attendant call handling functions: • Answer • Transfer • Hold • Conference • Change Dynamic Status • Search for a contact • Initiate a chat session • Leave voice mail When a user is licensed for the console, these functions are available from the MiCollab desktop client main menu and title bar. A directory pane within the console window displays contacts based on the particular group and view options specified by the user. It can also provide information about each contact including name, extension /number, Dynamic Status, custom text, calendar advisory text (corporate contacts only), and telephony and chat presence icons. A context menu provides many additional contact - specific actions. Mitel 5540 IP Console Page 73 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 The 5540 IP Console is a simple, affordable attendant device that offers broad range of standard and specialty functions. 5540 IP Console Features • highly visible, four -line, 80- character, backlit, tilt display shows date, time, call status information, calling line identification, and calls waiting • 14 fixed - function keys for basic call handling including Function, Extension Paging, Announcement Paging, Release, Cancel, Extension Blocking, Set Paging, and Answer, and three hold slots • 10 soft keys that control access to the attendant features through call state sensitive keys • Teleworker support with the Mitel Border Gateway (MBG) allows attendants to work anywhere, anytime • multiple call hold positions and line appearances 0 direct connection of 48- button Mitel IP Programmable Key Module 48 (PKM), providing up to 06 additional DSS /BLF keys (SX -2000 ICP only) • third -party cordless headset integrated functions include: Call Answer, Call Cancel, Audio Controls, and training mode support • language support: English, French, Spanish, German, Italian, Dutch, Portuguese, simplified Chinese • resiliency support • Secure Call Recorder Connector (SRC) support, and standard Record -a -Call functionality • two integrated headset/handset jacks • dual -port IP console (10/100 MB switched Ethernet) — connect a computer and a console with a single Ethernet drop • multiple powering options (IEEE 802.3af compliant • power conservation design: reduces power consumption for overall energy savings • large graphics display (160 x 320) • uses the Mitel Wideband Handset for superior acoustic quality • simultaneous use of headset and handset for operator training purposes • two -key rollover on the dial pad keys allow for faster call processing • unique ring cadences for Emergency Call Notification, Call Hold Recall, Recall Notification, Incoming Call ringing, and New Call ringing • unicode support for more languages such as Romanian, Russian, Arabic, Swedish, and Polish • user- adjustable volume controls • hearing aid compatible (HAC) handset • user- adjustable display contrast and brightness controls Page 74 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 • dual port (10/100 MB switched Ethernet) • PoE support for multiple powering options (802.3af compliant) • energy- efficient at 4.96 W in typical (idle) mode Mitel Programmable Key Modules The 12- and 48- button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel MiVoice 5324, 5330, 5330e, 5340, and 5340e IP Phones as well as the Mitel 8528 and 8568 Telephones with additional buttons and LED indicators. With these expansion modules, you can easily add 12 or 48 or up to 96 buttons to the existing programmable keys on the IP or digital phones. Mitel IP Phones Mitel's award - winning desktop devices feature a professional appearance, a functional layout, elegant proportions as well as a distinctive visual character. Mitel's desktop portfolio, among the most comprehensive in the industry, includes the 5300 and 5300e- Series IP Phones: 5304, 5312, 5324, 5320e, 5330e, 5340e, 5360, and MiVoice Conference and Video unit. Mitel 5304 IP Phone The 5304 IP Phone is a cost - effective entry-level display phone that provides access to the features and applications enabled by Mitel's IP -based communications platforms. It supports compression and is dual -mode (uses both MiNET and SIP protocols). It can also work with industry- standard SIP servers when used in SIP mode. Features • two line x 20- character backlit LCD display with auto dimming • two lines with LED indication: one prime line and one programmable key with LED • eight programmable keys: speed dials, feature access codes, paging, Page 75 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 conferencing, voice mail access, etc. • 12- button numeric keypad • visual incoming call indication • message waiting indication • paging and page receive capability • direct page and group page support • speaker for receiving pages • adjustable volume up /down • adjustable ringing up /down • dual mode: supports Mitel IP (MiNET) and SIP protocols • V4 handset (3.4 KHz) • supports multi - lingual capabilities • PoE- capable; accepts standards -based (IEEE 802.af, Class -2 PoE) power over the LAN and can be powered via an optional powered switch, a mid - span power hub or by local 48 V Ethernet power • Includes two 10/100 MB switched Ethernet ports: one connects the phone with an Ethernet wall jack, the other with the user's PC • wall - mountable (optional) • multiple powering options (802.3af compliant) • supports IEEE 802.1 p/q for voice quality of service • ADA compliant (HAC handset) • small footprint of 26.5 cm x 10 cm (10.5" x 4 ") • designed for power conservation: 2.03 watts idle /2.88 W active+ Mitel 5312 IP Phone A dual -mode, dual -port, enterprise - class, multi -line IP phone with a full - duplex speakerphone, 40- character backlit display and user - programmable access to features and applications, the 5312 IP phone is ideal as a teleworker phone. It provides intuitive access to sophisticated call handling and converged applications. Features • two -line by 20- character white, backlit, graphics display with contrast control and auto - dimming • 12 programmable multifunction keys with dual -color LED indicators (for speed dialing, line appearances, feature access, etc.) • eight function keys: Hold, Menu, Message, Speaker, Mute, Transfer /Conference, Redial, Cancel • browser -based desktop user tool programming for easy access to telephone system features • hands -free speakerphone operation (full duplex) Page 76 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 • speed calling • call forward • call hold (place /retrieve) • call transfer • last number redial • do not disturb • on -hook dial • off -hook voice announce and hands -free answerback • page send /receive • voicemail access — large messaging waiting lamp • conference call setup • hearing aid compatible handset • customizable center panel • automatic call distribution (ACD) support • dual mode: MiNet and SIP support • Mitel Teleworker Solution support • Mitel Wireless IAN Stand and Gigabit Ethernet Stand support • Two - position, 35- degree tilting stand for better viewing angle • wall - mountable • multiple powering options (802.3af compliant) • designed for power conservation: reduces power consumption for overall energy savings • energy- efficient at 2.4 W in idle mode Mitel 5324 IP Phone This feature -rich, dual -mode, dual -port, enterprise - class, multi -line IP phone has a 40- character backlit display, full - duplex hands -free operation and context - sensitive soft keys. The 5324 IP phone is ideal for teleworkers and users whose feature set changes to meet their needs. With it, users get superb call handling and user - programmable access to advanced voice communications. Peripheral modules can be easily installed on the 5324 IP phone, fulfilling the need for users to have conferencing, additional buttons or teleworker local emergency access. Users can customize the phone to access specific advanced voice Page 77 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 communications, IP -based applications and services directly from the desktop. The functionality of the 5324 IP Phone can be readily expanded with Mitel IP programmable key modules (for up to 96 additional keys) and line interface modules (LIMs): • integrates with 12- and 48- button IP PKMs for easy addition of quick - access feature keys • Mitel LIM plugs into the 5324 IP Phone to allow analog line connectivity for making and receiving calls, failover support and emergency dialing. Features • dual -mode (supports SIP and MiNET protocols) • full- duplex, hands -free speakerphone operation • 24 programmable multifunction keys with dual -color LED indicators (for speed dialing, line appearances, feature access) • eight function keys: Hold, Menu, Message, Speaker, Mute, Transfer /Conference, Redial, Cancel • three context - sensitive soft keys for intuitive feature access • graphics display: white, backlit with two lines of 20 characters each (40 characters total) and auto dimming • programmable desktop user tool for easy access to telephone system features • peripherals support: 12- and 48- button IP programmable key modules (PKMs), and LIM • 16 MB of memory to support unified communications applications • supports Wireless LAN and Gigabit Ethernet stands • off -hook voice announce • on -hook dialing • dedicated headset jack • speed calling • Call Hold (place /retrieve) • Call Transfer • Do Not Disturb • Call Forward • conference call setup • voice mail access with large message - waiting lamp • browser -based desktop configuration tool • Direct Page /Group Page • last number redial • ACID agent and supervisor support • customizable center panel • hearing aid - compatible handset • wall- mountable • two - position, 35- degree tilting stand for better viewing angle • multiple powering options (802.3af compliant) • energy- efficient at 2.4 W in idle mode • IP TSG- variant support Mitel 5320e IP Phone Page 78 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Designed for the enterprise power user, the Mitel 5320e IP Phone provides the enhanced features and functionality needed for today's progressive enterprise professional. The 5320e IP Phone is dual -mode ready and dual -port with a large, self - labeling graphics display that gives users rapid, easy access to the features and applications enabled by Mitel IP Communications Platforms. It can be used in handsfree mode and supports hot desking and clustered hot desking as well as Mitel Dynamic Extension and resiliency. The self - labeling display ensures information is always up -to -date. Users get superior call handling as well as user - programmable access to advanced voice communications and IP -based applications and services. The 5320e IP Phone is ideal for enterprise executives, managers, and employees, and can be used as an ACD agent, a supervisor phone, or a teleworker phone. It includes a multitude of features including the following: Features • embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode) • wideband audio support • IPv6 support • large graphics display (160 x 320) • eight programmable, one - touch, multi - function, self - labeling keys for speed dialing, line appearances, feature access • 12 fixed - function keys: Menu, Hold, Message, Speaker, Mute, Transfer /Conference, Redial, Cancel, Volume /Ringing /Contrast Up and Down, Previous Page, Next Page • three context - sensitive soft keys for intuitive feature access • full integration with Mitel UC Express and Mitel UC Advanced applications • support for Mitel Intelligent Directory and Mitel Live Content Suite • HTML Desktop Toolkit for applications development • dual -mode ready (supports Mitel IP (MiNET) and SIP protocols) • full- duplex handsfree speakerphone operation • dual -port (10/100/1000 Mb integrated Ethernet switch) • supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified Chinese • icon button labeling for global markets • secure voice communication enabled by encryption Page 79 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • Menu key provides one -touch access to embedded applications menu which includes: Call History, Call Forwarding, Conference Unit Application, Settings, Launch PC Application, Call Info • Settings: one -touch access to PBX telephone system features, User Information, Programmable Keys, Languages Selection, Call Notification, Contrast Controls, Audio Feedback, Message Configuration Key, and PC connectivity • Hearing -aid compatible handset (meets American Disability Act (ADA) requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids • wideband (7 kHz) handset (v4) • supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, resiliency, and Mitel Dynamic Extension • designed for power conservation: 4.2 W idle /5.0 W active (Gb Mode) • Mute and Message keys with LED illumination for status indication • off -hook call announce with handsfree answerback • on -hook dialing • dedicated headset jack • handset, headset, and handsfree mute support • Call Hold (place /retrieve) • Call Transfer • Do Not Disturb • call forward settings (multiple) • user - adjustable ringing warble and pitch • conference call setup • voice mail access with large message waiting lamp • direct page /group page/ set -to -set paging • last number redial • desk - mountable and wall - mountable • two - position, 35- degree tilting stand for better viewing angle • multiple powering options: accepts standards -based (IEEE 802.3af power compliant) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter • compression support: G.711, G.729a • supports IEEE 802.1p/q for Voice Quality of Service Mitel 5330e IP Phone Page 80 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 A full- feature, enterprise -class telephone, the 5330e IP Phone provides a large graphics display with 24 programmable self - labeling keys, superior wideband audio, and a built -in HTML for desktop applications development. The 5330e IP Phone supports hot desking and clustered hot desking, Dynamic Extension capability as well as resiliency. It is ideal for enterprise executives, managers and employees and can be used as an ACD agent, a supervisor phones, or a teleworker phone. Features • embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode) • IPv6 support • large backlit graphics display (160 x 320) • 24 programmable, one - touch, multi - function, self - labeling keys (provided in three pages of eight keys each) for speed dialing, line appearances, feature access Wideband audio support (G.722.1); ships with a wideband handset (7 kHz) standard • Mitel peripherals and modules support: Line Interface Module, Cordless (DECT) Accessories, Bluetooth Module & Handset, 5610 DECT Handset & IP DECT Stand, 12- Button & 48- Button Programmable Key Modules (PKMs) • 12 fixed - function keys: Hold, Settings, Message, Speaker, Mute, Transfer /Conference, Redial, Cancel, Volume /Ringing /Contrast Up and Down, Previous Page, Next Page • three context - sensitive soft keys for intuitive feature access • embedded applications include: Launch Application, Open Document, Open URL, Call Forwarding, Settings, Call Information, Visual Voice Mail, and Multiple Telephone Features • full integration with Mitel UC Express and Mitel UC Advanced applications • support for Mitel Intelligent Directory and Mitel Live Content Suite • HTML Desktop Toolkit for applications development • dual -mode ready (supports Mitel IP (MiNET) and SIP protocols) • full- duplex handsfree speakerphone operation • supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified Chinese • icon button labeling for global markets • secure voice communication enabled by encryption • Hearing -aid compatible handset (meets American Disability Act (ADA) requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids • supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, resiliency, and Mitel Dynamic Extension • designed for power conservation: 4.2 W idle /5.5 W active (Gb Mode) • Mute and Message keys with LED illumination for status indication • Settings Key programming for easy access to PBX telephone system features • off -hook call announce with handsfree answerback • on -hook dialing • dedicated headset jack Page 81 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • handset, headset, and handsfree mute support • Call Hold (place /retrieve) • Call Transfer • Do Not Disturb • call forward settings (multiple) • user - adjustable ringing warble and pitch • conference call setup • voice mail access with large message waiting lamp • direct page /group page/ set -to -set paging • last number redial • desk - mountable and wall - mountable • two - position, 35- degree tilting stand for better viewing angle • multiple powering options: accepts standards -based (IEEE 802.3af power compliant) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter • compression support: G.711, G.729 • supports IEEE 802.1p/q for Voice Quality of Service Mitel 5340e IP Phone Demonstrating Mitel's continued focus on the user, the 5340e IP Phone delivers easy -to -use, one -touch access to many phone features and applications in an exciting next - generation desktop device. A full- feature enterprise -class telephone, the 5340e IP Phone provides a large backlit graphics display with 48 programmable self - labeling keys, six intuitive call- state - sensitive soft keys, superior sound quality with wideband audio, and a built -in HTML toolkit for desktop applications development. The 5340e IP Phone is ideal for any enterprise executive or manager, hot desk users, teleworkers, and Contact Center agents and supervisors. Features • embedded Gigabit Ethernet switch (supports 10/100/1000 Mb mode) • IPv6 support • large backlit graphics display (160 x 320) with auto - dimming • 48 programmable, one - touch, multi - function, self - labeling keys (provided in three pages of 16 keys each) for speed dialing, line appearances, feature access, applications • 13 fixed - function keys: Hold, Settings, Message, Speaker, Mute, Transfer /Conference, Redial, Cancel, Volume /Ringing /Contrast Up and Down, Home Page, Previous Page, Next Page • Wideband audio support (G.722.1); ships with a wideband handset (7 Page 82 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 kHz) standard • Mitel peripherals and modules support: Line Interface Module, Cordless (DECT) Accessories, Bluetooth Module & Handset, 5610 DECT Handset & IP DECT Stand, 12- Button & 48- Button Programmable Key Modules (PKMs) • support for Mitel Intelligent Directory and Mitel Live Content Suite • HTML Desktop Toolkit for applications development • dual -mode ready (supports Mitel IP (MiNET) and SIP protocols) • six context - sensitive soft keys for intuitive feature access • full - duplex handsfree speakerphone operation • supports multiple languages: English, French, German, Italian, Portuguese, Spanish, Dutch, and simplified Chinese • secure voice communication enabled by encryption • embedded applications include People (Contacts), Launch Application, Open Document, Open LIRL, Call Forwarding, Settings, Call Information, Visual Voice Mail, and Multiple Telephone Features • Hearing -aid compatible handset (meets American Disability Act (ADA) requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids • supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, resiliency, and Mitel Dynamic Extension • designed for power conservation: 4.2 W idle /5.5 W active (Gb Mode) • Mute and Message keys with LED illumination for status indication • Menu Key programming for easy access to PBX telephone system features • off -hook call announce with handsfree answerback • on -hook dialing • dedicated headset jack • handset, headset, and handsfree mute support • Call Hold (place /retrieve) • Call Transfer • Do Not Disturb • call forward settings (multiple) • user - adjustable ringing warble and pitch • conference call setup • voice mail access with large message waiting lamp • direct page /group page/ set -to -set paging • last number redial • desk- mountable and wall - mountable • two - position, 35- degree tilting stand for better viewing angle • multiple powering options: accepts standards -based (IEEE 802.3af power compliant) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet/AC power wall adapter • compression support: G.711, G.729 • supports IEEE 802.1p/q for Voice Quality of Service Mitel 5360 IP Phone Page 83 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 The 5360 IP phone is a next generation desktop device that provides a large color touch display to graphically deliver rich applications to general business or across multiple vertical market sectors. It contains dual gigabit Ethernet ports, and 48 programmable, multi- function self - labeling keys. The phone features wideband audio, embedded applications and HTML Desktop Toolkit support for customized applications development delivered to the touch display. Demonstrating Mitel's continued focus on the user, the 5360 IP phone is equipped with a Gadget Sidebar which enables one -touch access to embedded or Internet -based content and applications. The 5360 IP phone is ideal for any enterprise executive or manager, teleworker, and contact center supervisor. The embedded Gigabit Ethernet enables the 5360 IP phone to operate in a 10/100/1000 Mb /s Ethernet (GigE) LAN environment and allows unconstrained Gigabit Ethernet bandwidth from the network to desktops. The Gadget Sidebar provides the user with a quick launch tool for embedded and HTML applications. A vertical bar that runs down the right side of the 5360 IP phone's display, it provides the user with the ability to quickly navigate to any application. Gadget Sidebar Features • seven -inch backlit high - resolution (800 x 480) color touch - screen display Page 84 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 with brightness controls • touch screen access to features and applications • colorized display content and applications for optimum visibility and usability • dual embedded Gigabit Ethernet ports (LAN and PC) • 48 programmable, multi- function self - labeling keys, provided in three pages of 16 keys each (for one -touch access to speed calls, line appearances, features, and applications) • six context - sensitive soft keys for intuitive access to features and functionality • gadget sidebar provides one -touch access to embedded applications such as Call History, Visual Voice Mail, People, Call Forwarding, Settings, Cordless Controller, brightness options, HTML applications, and the main phone application • wideband audio ready — hardware ships with a wideband headset (7 kHz) standard 0 peripherals and modules support: Mitel Cordless Handset/Headset, Mitel Line Interface Module, Mitel Wireless LAN Stand • 10 fixed function hard keys: Hold, Menu, Message, Speaker, Mute, Transfer /Conference, Redial, Cancel, Volume /Ringing /Contrast Up and Down • backlit display with variable brightness control including a backlighting -off mode • HTML Desktop Toolkit support for applications development 0 built -in multiple language support: English, French, Spanish, German, Italian, Dutch, Portuguese, and simplified Chinese • hands -free speakerphone operation (full duplex) • designed for power conservation; reduces power consumption for overall energy saving (4.2 W idle) • supports IEEE 802.1 p/q for voice quality of service • message /ringing indicator • mute and Message keys with LED illumination for status indication • kHz wideband handset standard • off -hook voice announce and hands -free answerback • on -hook dialing • dedicated headset jack • supports handset, headset, and hands -free mute • Call Hold (place /retrieve) • Call Transfer • Do Not Disturb • Call Forward settings (multiple) • user- adjustable ringing warble and pitch • conference call setup • voice mail access with large message - waiting lamp • direct page /group /set -to -set paging • last number redial • desk- and wall - mountable • two - position, 35- degree tilting stand for better viewing angle • compression support: G.711, G.729a • Intel VxWorks operating system • multiple powering options: accepts standards -based (IEEE 802.3af Page 85 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 power compliant) power over the LAN via spare pair or supports 48 VDC Ethernet/AC power wall adapter MiVoice Conference Unit The MiVoice Conference Unit is the first device of its kind, created in direct response to the need for an easier, more cost - effective way to collaborate. In a single, compact touch - screen device it makes rich multimedia collaboration as simple as making a phone call. An all -in -one appliance, the MiVoice Conference Unit provides multi -party audio conferencing, in -room presentation display, and remote collaboration for personal offices and conference rooms at a fraction of the cost of traditional room -based systems. Its open- standards, SIP - compatible technology fits seamlessly into existing infrastructures including PBX deployments and computing environments from Mitel and third parties. The MiVoice Conference Unit enables impromptu collaboration for up to four participants through the following key features: • superior audio conferencing technology including a beam - forming microphone array • built -in presentation display via an HDMI interface that supports connection to a high- definition flat -panel screen or projector • embedded Microsoft Office readers/editors with cloud storage access and remote desktop access (no need to use a laptop to give the presentation) • support for multiple file transfer methods including cloud access (e.g., Dropbox or Google Docs), a USB flash drive, and micro SD card • four -party HD video conferencing (720p capable) without an external MCU The MiVoice Video Unit combines in -room presentation display, multi -party audio conferencing and video collaboration for remote participants in a single, easy -to- Page 86 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 use device. At a fraction of the price of traditional solutions, MiVoice Video Unit makes it possible to deploy video collaboration solutions throughout your entire business; for the cost of one traditional video collaboration solution, you can deploy MiVoice Video Units in four meeting rooms or offices. Along with up -front savings, the MiVoice Video Unit is an investment that will also save operational costs: • Reduces travel (and associated travel - related costs such as airfare and hotel) • Out -of- the -box interoperability with existing infrastructures and third -party video solutions eliminates the need for professional integration services • Its intuitive interface minimizes training and support costs vl�_ WO The MiVoice Video Unit offers a complete range of meeting room capabilities including audio conferencing, in -room presentation display, multi -party audio and video conferencing, and remote collaboration. To start a multiparty multimedia collaboration session, users simply select internal contacts from the corporate directory or dial external contacts using the full -color touch screen. The MiVoice Video Unit's four -party audio bridge provides a superior sound experience that combines a 16- microphone array with Mitel's patented Beamforming technology. With support for high - fidelity audio (22 kHz), the MiVoice Video Unit naturally provides 360- degree sound pickup and crisp, clear voice quality that makes conference calls seem more like full, in- person experiences. The MiVoice Video Unit also delivers the best image quality possible, at lower bandwidth settings. With support for H.264 High Profile, the most efficient and powerful compression codec in the H.264 family, users experience visual collaboration with documents, presentation materials and full multimedia content in stunning HD. Page 87 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 u When the unit is connected to a projector or HD monitor, users can display presentation materials several ways: • Selecting a file from a cloud -based service such as Box, Dropbox, or Google Docs • Linking to their desktop • Inserting a memory stick directly into the unit • Sharing data from a personal mobile device (e.g., tablet) by accessing a web collaboration service from the unit's web browser Confidential information can be erased from the appliance at the end of the session simply by touching the "wipe" (broom) icon on the unit display screen. Wireless IP DECT Phones Mitel IP -DECT System (Global) is a voice - centric, on- premises wireless solution based on Digital European Cordless Telecommunication (DECT) technology. The solution would enable roaming and seamless call handover throughout the customers enterprise. With this setup, wireless devices become an extension of the MiVoice Business so they do not generate the airtime charges usually associated with wireless calls. The IP -DECT System comprises the following components: • Mitel IP -DECT Base Stations deployed throughout the desired coverage area • Mitel wireless phones tailored for office, health care, or industrial applications • Mitel WSM gateway for real -time messaging /alarm applications • a wide range of specialized accessories and tools The IP -DECT solution integrates with the MiVoice Business over an enhanced SIP protocol. The Wireless Services Messaging (WSM) gateway can be optionally deployed to enable the messaging, alarming and location services and to integrate with a wide range of vertical applications and middleware solutions. 5602 Wireless IP -DECT Phone Page 88 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 r� This compact Mitel 5602 Wireless Phone is designed specifically for the busy office environment (hospitality, retail, etc.). It offers a full range of features and accessories including a large backlit graphical display, local phonebook, and loudspeaker function. It also provides extensive talk time and supports corporate directory access and SMS messaging capability. 5603 Wireless IP -DECT Phone The Mitel 5603 Wireless Phone is a flexible, low -cost device ideal for office users. The 5603 Wireless Phone can be twinned with the user's desktop as part of the MiVoice Business Personal Ring Group. With this in place, the user can be reached through a single number, regardless of location. As well, the 5603 Wireless Phone comes with a preprogrammed default list of MiVoice Business features. 5604 Wireless IP -DECT Phone Page 89 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 The Mitel 5604 Wireless Phone is for the sophisticated user with advanced communications demands. It includes unique features that ensure communications is the highest priority in safety, health or security situations. Along with its messaging, Push -to -Talk abilities and customizable options, the 5604 Wireless Phone is ideal for health care and light industry environments, where solvent- resistance and moisture - resistance is a requirement. 5606 Wireless IP -DECT Phone NO '� :u ¢u ti- 1 r This robust wireless phone is specifically for demanding health care, manufacturing and industrial environments, as well as for environments where security and safety are of concern. The Mitel 5606 Wireless Phone provides an illuminated keypad, protection from moisture and solvents, as well as dust and shock. It is also messaging capable. 5607 Wireless IP -DECT Phone The Mitel 5607 Wireless Phone is a robust premium handset that delivers Bluetooth headset support and enhanced alarming capabilities. It is ideal in highly physical environments where exposure to dust, moisture and solvents is likely and personal safety is a concern. IP Phone Accessories Mitel 5610 DECT Handset and I DECT Stand Page 90 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 The Mitel 5610 DECT Handset and IP DECT Stand for Mitel 5300 Series IP Phones offer a low -cost wireless solution for personal area mobility. The illuminated color screen of the 5610 DECT Handset gives users the freedom and mobility to move away from their desks. The IP DECT Stand snaps onto a Mitel IP Phone, and supports up to eight 5610 DECT Handsets. IP DECT Stand The IP DECT Stand is an IP DECT base station with SIP gateway functionality. It connects to the base of select Mitel IP Phones, linking to the network through the phone's PC port. 5610 DECT Handset The 5610 DECT Handset is a full- featured cordless SIP handset specifically designed to work with the IP DECT Stand. Its rich, colorful display and user - friendly GUI offer menu and soft key -driven prompts and telephony functions so users can manage calls with little or no training. The handset delivers rich system features directly from MiVoice Business; users simply activate them through Feature Access Codes. Each 5610 DECT Handset can be programmed as a separate extension on MiVoice Business or as a Personal Ring Group. For greater user flexibility, MiVoice Business's Dynamic Extension feature allows the handset to be twinned with an IP phone. The 5610 DECT Handset has a range of up to 150 feet (50 meters) for indoor use and up to 900 feet (300 meters) for outdoor use from the IP DECT Stand. Mitel Bluetooth Accessories The Bluetooth Module pairs a commercially available Bluetooth device with select Mitel IP Phones. With Bluetooth integration, users can enjoy the mobility, hands -free operation and integrated features provided by Bluetooth technology. Its integration with Bluetooth headsets is particularly valuable to secretaries, knowledge workers or computer technicians, who need the use of both hands for their jobs. The Bluetooth Module fits discretely into the existing module compartment in the back of Mitel 5330e, 5340e, and 5360 IP Phones. It supports a Mitel Bluetooth Handset as well as a vast number of third -party Bluetooth handsets from numerous manufacturers. Each Bluetooth Module provides the following features: Page 91 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • supports up to six Bluetooth devices including one Mitel Bluetooth Handset • pairs with third -party Bluetooth headsets (that comply with Bluetooth 1.2, 2.0 +EDR and 2.1 +EDR standard) including those with multipoint or multiuse capability • supports Bluetooth headsets with Dynamic Extension Handoff feature • Discoverable function enables other Bluetooth devices to find the module • complies with Bluetooth 2.1 +EDR power class 2 specifications Mitel Cordless (DECT) Accessories WN 4 Q The Mitel Cordless Handset and Mitel Cordless Headset offer unprecedented convenience and corridor mobility for Mitel I Phone users. Users can communicate on their desk phone up to 300 feet (about 100 meters) from their desk. Features: • initiate Call /End Call key • volume control keys • Mute key • built -in ringer (cordless handset) • ability to place outbound calls while mobile with programmable Auto Speed Dial upon off -hook • Speak @Ease or "0" or secretary speed call • LED indicators on the cordless module, handset and headset indicate both connectivity and charging status • eight hours talk time • 43 hours standby time • warning tone when out of communications range • support for two cordless devices (handset and headset) per cordless module • integrated cordless headset functionality eliminates the need for a handset lifter • DECT -based design: DECT 6.0 cordless technology provides higher quality voice transmission, density, and less interference compared to Bluetooth Line Interface Module The Mitel Line Interface Module (LIM) ensures that connected phones maintain basic telephony and business continuity during WAN failure. A discrete optional module, the LIM integrates into the back of Mitel IP phones, providing a separate connection to an analog line, such as that included with a DSL service. During WAN failure, the phone can use this connection to switch to the PSTN automatically until service is restored. Page 92 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 A user can use the analog line for emergency calls as well as for local calling. A line appearance and ringing on each phone identifies an incoming call. 5.3.0.6 UC Network Management — Provides end -to -end service management for Unified Communications. Capabilities include testing, performance monitoring, configuration management, and business intelligence reporting. MITEL RESPONSE Mitel's Enterprise Manager provides consolidated administration of Mitel's product portfolio through a number of programming and management tools and capabilities: System configuration • Security Administration Tool: to configure and manage Enterprise Manager users. • System Administration Tool: to view Enterprise Manager and system logs stored on the server. This tool is also used to shut down the server. • Policies Tool: enables configuration and management of Enterprise Manager Backup, Event Logging, and Escalation policies. This tool also allows the export of voice quality statistics in the database. Enterprise configuration (subnets and nodes) • Auto discovery Configuration Application: to configure parameters for network and node discovery as well as display any discovered IP sets and their voice quality statistics. • Node Properties Configuration Dialog: to enter nodes into the database manually as well as modify properties of auto - discovered nodes. Enterprise management (subnet and nodes) • Network Maps and Inventory: to view and manage subnets and nodes • Alarm List, Alarm Filters, Alarm Escalation, and Alarm Archiving: to monitor and manage alarms, set up alarm notification, escalate alarms, and archive alarm history • Mitel Alarm Monitor: a stand -alone application installed on the client PC that enables the user to monitor alarms on an Enterprise Manager server without having to log in to the Enterprise Manager client. • Event List, Event Filters, and Event Logging: to monitor and manage events, set up event notification, and keep track of event history • Trap Forwarding: to forward SNMP traps to up to five other management servers • MIB Browser Application: to browse Management Information Bases (MIBs) on SNMP - enabled nodes. Page 93 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • Software Installer Tool: expedites the distribution of MiVoice Business to 3300 ICP Controllers • Audio File Manager: to distribute an audio file to multiple 3300 ICP Controllers • Voice Quality Manager: to collect and manage data from I phones and consoles on 3300 ICP Controllers in the network • Voice Quality Reporting: allows voice quality data to be transformed into easy -to -read reports 5.3.0.7 Collaboration — Voice, video, and web conferencing; messaging; mobile applications; and enterprise social software. MITEL RESPONSE Mitel's MiCollab Audio, Web and Video Conferencing enables internal and external employees, business partners and customers to connect and collaborate through highly interactive online meetings, brainstorming and training sessions, and presentations. Its browser -based interface enables users to swiftly schedule and conduct conference calls and share documents with any participant. At the same time, recording and publishing options extend the conference beyond the initial meeting. With MiCollab Audio, Web and Video Conferencing, customers enjoy the following benefits: • Instant, flexible calling. Initiate an instant call or escalate a two -party call to a conference call. A conference call can also be prescheduled in MiCollab. • Complete call control and management. Add and drop other call participants as well as mute, hold, or transfer the call directly from the desktop. A call detail record (CDR) provides a log of all calls including the dates and times, and call duration for billing purposes. • Cost - effective conferencing. Receive group calling at the best cost, with ultimate flexibility to customize your solution. • Web -based collaboration tools. Facilitate online meetings, training, and presentations with features designed for sharing the desktop or individual applications. Enhance conferences to increase participation and understanding by using MiCollab's interactive markup tools, user polling, and video conferencing. The file transfer utility enables you to immediately share the outcome of online collaborative sessions by transmitting updated files and presentations to conference participants. • Conference archiving. Create recordings of conference calls and collaborative sessions for playback later. MiCollab Audio, Web and Video Conference users can share and collaborate anything on their desktops, including applications. Additional MiCollab tools enable administrators to personalize and highlight presentation content as well as grant remote control to a designated participant. Page 94 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Desktop II MiCollab Sharing Bar Desktop content, including presentations, software applications, graphics and data files of any kind, can be shared instantly by selecting the Share button on the user's MiCollab conference window. (Users with dual monitors will be asked which screen they wish to broadcast.) This will present a Sharing bar (pictured above) across the top of the user's screen. The Sharing bar contains a full selection of annotation tools including transparency tools and highlighting functions. F ❑ 0 A a 9� q ■ f �l ■ MiCollab Transparency Tools enable users to illustrate, highlight and annotate a document or any element within a desktop application, presentation, file or document. The Transparency Tools console provides the host with the following options: hide or display the transparency, use any available drawing or writing tools, erase all current screen annotations and take a snapshot of all shared desktop or application content along with any screen annotations. The drawing tools include a color selector, freehand pen, standard shapes (rectangle /oval), erase, cut/move, insert text, and enumerated bullet points. Font and line thickness options are also available. Page 95 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 If the host has included a document for the meeting, the Conference Documents link (in blue) will be available on each participant's window. Clicking this will launch the Conference Attached Documents Window (shown above), from which the user can click to open the document in a web browser. Page 96 of 125 9/11/2013 1:24 PM BidSync Conference Documents Link (circled) and Share Button in MiCollab Conference Window State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 a A participant can also remotely control an application, document, desktop or website. This can be accomplished by right - clicking the user name in the Participants pane and selecting "Start Remote Control ". The participant will be given the option to accept or decline the request. By default, participants cannot manipulate the information displayed on screen. For a participant to access or manipulate this information, it is necessary to enable remote control for that participant. Whoever is displaying a desktop is also able to control which participants can gain remote access to the desktop content. The Preview function allows the moderator to see what the end user will be viewing before sharing. 5.3.0.8 Collaborative Video — A set of immersive video technologies that enable people to feel or appear as if they were present in a location that they are not physically in. Immersive video consists of a multiple codec video system, where each meeting attendee uses an immersive video room to "dial in" and can see /talk to every other member on a screen (or screens) as if they were in the Page 97 of 125 9/11/2013 1:24 PM BidSync Desktop Share Preview Function State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 same room and provides call control that enables intelligent video bandwidth management. MITEL RESPONSE Collaborative Video — A set of immersive video technologies that enable people to feel or appear as if they were present in a location that they are not physically in. Immersive video consists of a multiple codec video system, where each meeting attendee uses an immersive video room to "dial in" and can see /talk to every other member on a screen (or screens) as if they were in the same room and provides call control that enables intelligent video bandwidth management. Mitel's approach to video addresses two segments within the marketplace, Personal Video and Group Video, and provides a seamless environment so that all parties experience the highest quality video regardless of how they participate. Personal Video is viewed as a desktop client or mobile client where the audience within a location is a single person. Group Video is the traditional conference room where multiple parties are participating in the conference within that single location. Continuing with the Mitel Freedom Architecture, Mitel provides a best of breed strategy for video that allows the customer to leverage their existing I based video conferencing devices while migrating to a highly efficient architecture for High Definition Video Conferencing. Additionally, Mitel has formed a Strategic Partnership with Vidyo to provide a low bandwidth, Cloud Ready, and Virtualized Infrastructure for Video Conferencing. Because Video Collaboration should support participants throughout and between organizations, the Mitel solution includes desktop and mobile software clients. You can even extend your solution to existing H.323 and SIP endpoints or create a B2B (Business to Business) connection with unprecedented ease. VidyoRooms eliminates the need for custom -built rooms, proprietary hardware, and transforms any room into a dynamic hub for video collaboration. With affordable components and flexible deployment options scaling up to 9 screens, Vidyo reduces up -front investment by 90% and lowers operating costs by working over any broadband I network. It all begins with the software -based infrastructure and patented Advanced Video LayeringTM technology of the VidyoTMConferencing system. Video streams are dynamically optimized to the capabilities of each endpoint and local network conditions — with none of the transcoding required by traditional systems. This allows VidyoPanorama to connect over low -cost broadband networks with participants from any location, using mobile, desktop or room -based systems, and ensure everyone of a telepresence quality experience. Mitel's solutions provides Native HD and multipoint capability combine high resolution and fidelity with incredibly low latency, even over the public internet. With click -to- connect simplicity, guests can participate from their computer or mobile device, or from any vendor's conference room system. Enhance collaboration with multi -party content sharing, a Vidyo - exclusive feature where multiple participants can share content into the conference at the same time. And thanks to loss -less cascading — where multiple VidyoRouter components act as one — quality is consistent even in large conferences spanning multiple geographies. Page 98 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 The Mitel MiVoice Video Unit is an all -in -one multimedia collaboration device for a personal office meeting space. It combines in -room presentation display and multi -party audio and video collaboration for remote participants in a single compact device. The device provides superior audio performance, HD video display, with a touch screen interface to make it easy to use. The MiVoice Video Unit is built on open standards so it is ready to interoperate with existing infrastructure and installation is as easy as plugging in a phone. 5.3.0.8.1 Content Delivery Systems (CDS) — A large distributed system of servers deployed in multiple data centers connected by the Internet. The purpose of the content delivery system is to serve content to end -users with high availability and high performance. CDSs serve content over the Internet, including web objects (text, graphics, URLs, and scripts), downloadable objects (media files, software, documents), applications (e- commerce, portals), live streaming media, on- demand streaming media, and social networks. 5.3.0.8.2 Physical Security — Technology utilized to restricting physical access by unauthorized people to controlled facilities. Technologies include: a. Access control systems b. Detection /Identification systems, such as surveillance systems, closed circuit television cameras, or IP camera networks and the associated monitoring systems. c. Response systems such as alert systems, desktop monitoring systems, radios, mobile phones, IP phones, and digital signage d. Building and energy controls 5.3.1 SERVICES — For each Category above (5.21 - 5.30), the following services should be available for procurement as well at the time of product purchase or anytime afterwards. 5.3.1.1 Maintenance Services — Capability to provide technical support, flexible hardware coverage, and smart, proactive device diagnostics for hardware. Mitel Response- Mitel and our Partners can provide a variety technical support, hardware coverage and remote device diagnostics options for the Unified Communications solutions offered in sections 5.3.0 through 5.3.0.8.0. 5.3.1.2 Professional Services • Deployment Services Page 99 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 • Survey/ Design Services — Includes, but not limited to, discovery, design, architecture review /validation, and readiness assessment. • Implementation Services — Includes, but not limited to, basic installation and configuration or end -to -end integration and deployment. • Optimization — Includes, but not limited to, assessing operational environment readiness, identify ways to increase efficiencies throughout the network, and optimize Customer's infrastructure, applications and service management. • Remote Management Services — Includes, but not limited to, continuous monitoring, incident management, problem management, change management, and utilization and performance reporting that may be on a subscription basis. • Consulting /Advisory Services — Includes, but not limited to, assessing the availability, reliability, security and performance of Customer's existing solutions. • Data Communications Architectural Design Services — Developing architectural strategies and roadmaps for transforming Customer's existing network architecture and operations management. • Statement of Work (SOW) Services — Customer - specific tasks to be accomplished and /or services to be delivered based on Customer's business and technical requirements. Mitel - Mitel has read, understands and will provide professional services for Categories 5.3.0 – 5.3.0.8.0 5.3.1.3 Partner Services — Provided by Contractor's Authorized Partners/Resellers. • Subject to Contractor's approval and the certifications held by its Partners/Resellers, many Partners/Resellers can also offer and provide some or all of the Services as listed above at competitive pricing, along with local presence and support. As the prime, Contractor is still ultimately responsible for the performance of its Partners/ Resellers. Customers can have the option to purchase the Services to be directly delivered by Contractor (OEM) or its certified Partners/Resellers. Mitel Response- Mitel has read, understands and will provide, through the Mitel authorized selling agent program, partner services for Categories 5.3.0 – 5.3.0.8.0 5.3.1.4 Training — Learning offerings for IT professionals on networking technologies, End -User Training Page 100 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 To discuss your training needs, or to request nomination for access to Mitel training through the MOIL training portal, please contact your authorized PARTN E R. Mitel Americas Region Contact Information Technical Training: 1 -800- 793 -3597 or email to technical traininnOrn'tel.com 5.3.2 ADDING PRODUCTS The ability to add new equipment and services is for the convenience and benefit of WSCA- NASPO, the Participating States, and all the Authorized Purchasers. The intent of this process is to promote "one -stop shopping" and convenience for the customers and equally important, to make the contract flexible in keeping up with rapid technological advances. The option to add new product or service categories and /items will expedite the delivery and implementation of new technology solutions for the benefit of the Authorized Purchasers. After the contracts are awarded, additional IT product categories and /or items may be added per the request of the Contractor, a Participating State, an Authorized Purchaser or WSCA- NASPO. Additions may be ad hoc and temporary in nature or permanent. All additions to an awarded Contractor or Manufacturer's offerings must be products, services, software, or solutions that are commercially available at the time they are added to the contract award and fall within the original scope and intent of the RFP (i.e., converged technologies, value adds to manufacturer's solution offerings, etc.). MITEL RESPONSE- Mitel has read, understands and will comply 5.3.2.1 New Product from Contractors — If Contractor, a Participating State, an Authorized Purchaser or WSCA -NASPO itself requests to add new product categories permanently, then all awarded Contractors (Manufacturers) will be notified of the proposed change and will have the opportunity to work with WSCA to determine applicability, introduction, etc. Any new products or services must be reviewed and approved by the WSCA -NASPO Contract Administrator. MITEL RESPONSE Mitel has read, understands and will comply 5.3.2.2 Ad Hoc Product Additions — A request for an ad hoc, temporary addition of a product category/item must be submitted to WSCA -NAPOS via the governmental entity's contracting /purchasing officer. Ad hoc, temporary requests will be handled on a case -by -case basis. MITEL RESPONSE Mitel has read, understands and will comply 5.3.2.3 Pricelist Updates — As part of each Contractor's ongoing updates to its pricelists throughout the contract term, Contractor can add new SKUs to its awarded product categories that may have been developed in -house or obtained through mergers, acquisitions or joint ventures; provided, however, that such new SKUs fall within the Contractor's awarded product categories. Page 101 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 MITEL RESPONSE Mitel has read, understands and will comply Page 102 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Section 6: Evaluation 6.1 General Information Proposals will be evaluated for completeness and compliance with the requirements of this RFP by a sourcing team. The sourcing team may engage additional qualified individuals during the process to assist with technical, financial, legal, or other matters. Except at the invitation of the sourcing team, no activity or comments from Offerors regarding this RFP shall be discussed with any member of the sourcing team during the evaluation process. An Offeror who contacts a member of the sourcing team in reference to this RFP may have its proposal rejected. Each proposal must be submitted in Microsoft Word or Excel, or PDF labeled and organized in a manner that is congruent with the section number, headings, requirements, and terminology used in this RFP. Proposal documents must be use Arial font size 10. All proposals must be submitted in electronic form. 6.2 Administrative Requirements Compliance The sourcing team will evaluate each proposal for compliance with administrative requirements. Non compliance with any of these requirements will render a proposal non - responsive. Only those proposals that pass the administrative requirements will be evaluated further. In order to pass the Administrative Requirements, the following must be received by due date and time associated with this RFP as listed in Bid Sync. 6.2.1 References Vendor must provide a least three current account references for which your company provides similar Data Communications services for private, state and /or large local government clients (preferably government/public entities). Offerors are required to submit Attachment B - Reference Form, for business references. The business providing the reference must submit the Reference Form directly to the State of Utah, Division of Purchasing. It is the offeror's responsibility to ensure that completed forms are received by the State of Utah Division of Purchasing on or before the proposal submission deadline for inclusion in the evaluation process. Business references not received, or not complete, may adversely affect the offeror's score in the evaluation process. The Purchasing Division reserves the right to contact any or all business references for validation of information submitted. 6.3 Minimum Scope Requirements Compliance The sourcing team will evaluate each proposal that passed the administrative requirements for compliance with Section 5.2 Data Communications Services — Requirements. Scope requirements are evaluated in terms of the breadth and depth of the offeror proposal for each of the section 5.2.1 -5.3.0 Scope categories. Only those proposals in each section that score 70% or better will move on to cost evaluation. 6.4 Evaluation Criteria The following table details how each proposal shall be evaluated on a basis of 100 points. Page 103 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 An evaluation committee comprised of representatives from some WSCA -NASPO member States will be appointed by the WSCA -NASPO Contract Administrator to perform the proposal evaluation. All Offeror's proposals will be initially reviewed for compliance with the mandatory general requirements in Section 3 and Sections 5.1.1 -5.1.5 stated within the RFP. Any proposal failing to meet one or more mandatory requirement(s) will be considered non - responsive and deemed "unacceptable ", and will be eliminated from further consideration. Those proposals deemed "acceptable" or "potentially acceptable" will be evaluated against the following proposal evaluation criteria using a point -based scoring methodology. Proposal evaluation criteria are listed in relative order of importance: 6.4.1 Cost — (bid sheets including discounts off list price attached) — 30% Given that technology products generally depreciate over time and go through typical product lifecycles, it is more favorable for customers to have prime contracts be based on minimum discounts off the Offeror's' commercially published pricelists versus fixed pricing. In addition, Offerors must have the ability to update and refresh their respective price books, as long as the agreed -upon discounts are fixed. Minimum guaranteed contract discounts do not preclude an Offeror and /or its authorized resellers from providing deeper or additional, incremental discounts at there sole discretion. 6.4.1.1 Refurbished Equipment — Many IT manufacturers offer refurbished equipment at a substantially lower cost with attractive warranties that also address risk concerns some customers may have with refurbished gear. Offerors may add an optional provision for manufacturer - certified refurbished equipment to be available for procurement under this contract. This offering will not be evaluated as part of the cost scoring process. 6.4.2 Demonstrate ability to provide products and services within scope of the RFP (Section 5.2 -5.31) — 25% 6.4.3 Qualifications, technical ability, maintenance, training and value added services —10% 6.4.4 Ability to supply to WSCA / NASPO member states/geographical coverage -10% 6.4.5 Offer profile and references (i.e., financial stability, presence in marketplace, adequate staff, marketing efforts etc.) — 20% 6.4.6 Administrative (i.e., report generating ability, e- commerce, account reps, problem resolution, customer satisfaction, website hosting and other administrative related issues) — 5% At the option of the evaluation committee the WSCA -NASPO Contract Administrator may initiate discussion(s) with Offerors who submit responsive or potentially responsive proposals for the purpose of clarifying aspects of the proposal(s), however, proposals may be evaluated without such discussion(s). Such discussion(s) is not to be initiated by Offerors. Based on the competitive range of the evaluation scores, the evaluation committee may choose to make a "finalist list" of offeror's; if opted for, all offeror's will be notified of their status at this juncture by the Procurement Manager. Finalist Offeror's may be required, at the option of the evaluation committee, to present their proposals and possibly demonstrate their Internet website to the evaluation committee. The Procurement Manager will schedule the time and location for each Offeror presentation. Each Page 104 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Offeror presentation will be of equal duration for all offeror's and may also include an additional amount of time reserved for questions/answers. The sourcing team will evaluate each proposal that has passed the administrative requirements and met or exceeded the Section 3 and Section 5.1.1 -5.1.5 Mandatory Requirements. Page 105 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA - NASPO Data Communications Services Solicitation # JP14001 WSCA - NASPO Data Communications Equipment and Associated Products #JP14001 Firm Name: Score will be assigned as follows: 0 = Failure, no response Section Number: 1 = Poor, inadequate, fails to meet requirement 2 = Fair, only partially responsive Evaluator: 3 = Average, meets minimum requirement 4 = Above average, exceeds minimum requirement Date: 5 = Superior * Purchasing will use the following cost formula for the "Services ": The points assigned to each Offeror's cost proposal will be based on the lowest proposal price. The offeror with the Page 106 of 125 9/11/2013 1:24 PM BidSync Score Weight Points (0 -5) 1. Demonstrated Ability to meet scope of - - - - - -- - - - - - -- requirements (25 points possible) Scope and Varity of products provided 8 points possible X 1.6 Experience and technical ability of 7 points possible X 1.4 manufacturer Maintenance Program 2 points X.40 possible Training Program 2 points X .40 possible Service Program 2 points X .40 possible Demonstrate Effective Reseller Program 4 points X.80 managed by the manufacturer in WSCA / possible NASPO States 2. Demonstrate Qualifications and Technical - - - - - -- --- - - - - -- Ability (10 points possible) Technical Staff Qualifications 2 points possible X.40 Maintenance Staff Qualifications 2 points possible X.40 Training Staff Qualifications 2 points possible X.40 Technical Suitability of Products 4 points possible X.80 3. Demonstrate ability to supply WSCA / 10 points X 2 NASPO member States possible 10 points possible 4. Company rofile and references 20 points) - - - -- -- - - - - -- Financial Statements and Records 10 points X 2 p ossible References, Reputation, Breadth and Depth of 10 points X 2 Offering possible 5. Demonstrate ability to provide 5 points possible X 1 administrative support 5 points possible 6. Cost (30 points possible)* 30 points - - - - - -- -- - - - - -- * Inserted Services (10 Points) possible by Product Offering Discount Percentage 20 points) Purchasin TOTAL EVALUATION POINTS (100 points Total possible) * Purchasing will use the following cost formula for the "Services ": The points assigned to each Offeror's cost proposal will be based on the lowest proposal price. The offeror with the Page 106 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 lowest Proposed Price will receive 100% of the price points. All other Offerors will receive a portion of the total cost points based on what percentage higher their Proposed Price is than the Lowest Proposed Price. An Offeror who's Proposed Price is more than double (200 %) the Lowest Proposed Price will receive no points. The formula to compute the points is: Cost Points x (2- Proposed Price /Lowest Proposed Price). Purchasing will use the following cost formula for the "Product Offering Discount Percentage ": The points assigned to each Offeror's cost proposal will be based on the highest discount percentage. The Offeror with the highest discount percentage will receive 100% of the price points. All other Offerors will receive a portion of the total cost points based on what percentage lower their discount percentage is than the highest discount percentage. An Offeror who's Proposed percentage discount is less than double (200 %) the highest discount percentage will receive no points. The formula to compute the points is: Cost Points x (2- Highest Proposed Discount/Proposed Discount). Page 107 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Section 7: Master Agreement Terms and Conditions /Exceptions 7.1 WSCA -NASPO Master Agreement Terms and Conditions 7.1.1 The WSCA -NASPO Contract Administrator referred to in section 2 of the WSCA- NASPO Master Agreement Terms and Conditions is Debra Gunderson, State of Utah Division of Purchasing and General Services. This RFP represents the WSCA -NASPO Contract Administrator's written approval of the modifications, waivers, alterations, amendments, and supplements to the Master Agreement Terms and Conditions made in this RFP and this Section 7. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.1.2 Except as limited in this section or elsewhere in this RFP, Participating Entities who execute a Participating Addendum may alter, modify, supplement, or amend the WSCA- NASPO Master Agreement Terms and Conditions as necessary to comply with Participating Entity law or policy with respect to their orders under the Master Agreement. A Contractor may not deliver Products or perform services under this Master Agreement until a Participating Addendum acceptable to the Participating Entity and Contractor is executed. The WSCA -NASPO Terms and Conditions are applicable to any order by a Participating Entity, except to the extent altered, modified, supplemented or amended by a Participating Addendum. By way of illustration and not limitation, this authority may apply to unique delivery and invoicing requirements, confidentiality requirements, defaults on orders, governing law and venue relating to orders by a Participating Entity, Indemnification, and insurance requirements. Statutory or constitutional requirements relating to availability of funds may require specific language in some Participating Addenda in order to comply with applicable law. The expectation is that these alterations, modifications, supplements, or amendments will be addressed in the Participating Addendum or, with the consent of the Participating Entity and Contractor, may be included in the commitment voucher (e.g. purchase order or contract) used by the Participating Entity to place the order. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.1.3 The term Purchasing Entity and Participating Entity shall both mean "Participating Entity" as that term is defined in WSCA -NASPO Master Agreement Terms and Conditions. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.1.4 With respect to section 11, Indemnification, the terms of any Participating Addendum may alter, modify, supplement, or amend the language in section 11 and may include a limitation of liability mutually agreeable to the Participating Entity and the Contractor. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.1.5 With regard to section 20, Participants, Participating Entities who are not states may under some circumstances sign their own Participating Addendum, subject to the Page 108 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 approval of the Chief Procurement Official of the state where the Participating Entity is located. Contractors may upon request obtain a copy of the written authorization from the WSCA -NASPO Contract Administrator. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.2 Offeror Exceptions to Terms and Conditions 7.2.1 The Lead State discourages exceptions to contract terms and conditions in the RFP, attached Participating Entity terms and conditions (if any), and the WSCA -NASPO Master Agreement Terms and Conditions. As specified in this RFP, exceptions may cause a proposal to be rejected as nonresponsive when, in the sole judgment of the Lead State (and its evaluation team), the proposal appears to be conditioned on the exception or correction of what is deemed to be a deficiency or unacceptable exception would require a substantial proposal rewrite to correct. Moreover, Offerors are cautioned that award may be made on receipt of initial proposals without clarification or an opportunity for discussion, and the nature of exceptions would be evaluated. Further, the nature of exceptions will be considered in the competitive range determination if one is conducted. Exceptions will be evaluated to determine the extent to which the alternative language or approach poses unreasonable, additional risk to the state, is judged to inhibit achieving the objectives of the RFP, or whose ambiguity makes evaluation difficult and a fair resolution (available to all vendors) impractical given the timeframe for the RFP. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.2.2 The Lead State will entertain exceptions to contract terms and conditions in this RFP, including the WSCA -NASPO Master Agreement Terms and Conditions. Offerors are strongly encouraged to be judicious in identifying exceptions. Page 109 of 125 9/11/2013 1:24 PM BidSync State of Utah Mite| Response 0mWSCA-NASPO Data Communications Services Solicitation # JP14001 28. TITLE OFPRODUCT Upon Acceptance by the Participating Entity, Contractor shall convey to Participating Entity title to the Product free and clear of all liens, encumbrances, or other security interests. Transfers of title to the Product shall include perpetual license to use the EnnbmddmdSoftware in the Product. |fpadicipadingEnbtysubsequently transfers title of the Product to another entity, Participating Entity shall have the right to transfer the license to use the Embedded Software with the transfer of Product title A subsequent transfer Cfthis software |iomnnm shall be at no additional cost or charge boeither Participating Entity or Participating Entity's transferee. comments Mitel As described above under GmoUon 17. K8ibm| must have the ability to revoke the license for failure of Participating Entity to make payment or if Participating Entity breaches a motmho| bmnn in the Master Agreement or Participating Addendum. In the mvmmd of tnmnmfmr. Participating Entity would need to confirm that Receiving Entity agrees and acknowledges to their obligations under the Master Agreement and Participating Addendum. (Claihficoonto Master Agreement) 28 TITLE OF PRODUCT Upon Acceptance by the Participating Entity, Contractor shall convey to Participating Entity title to the Product free and clear of all liens, encumbrances, or other security interests. Transfers of title to the Product shall include: �perpetual license to use the Embedded Software in the Product. |f Participating Entity subsequently transfers title of the Product to another entity, Participating Entity shall have the right to transfer the license to use the Embedded Software with the transfer of Product title /\ subsequent transfer of this software license shall bmadnoadditional cost or charge bo either Participating Entity or Participating Entity's transferee. comments Mitel As described above under Section 17, Mitel must have the ability to revoke the license for failure of Participating Entity to make payment or if Participating Entity breaches a material term in the Master Agreement or Participating Addendum. In the event of a transfer, Participating Entity would need to confirm that Receiving Entity agrees and acknowledges to their obligations under the Master Agreement and Participating Addendum. (Participating Addendum) 17' SECURE PROTECTION AND HANDLING OF DATA: I.Network Security: Contractor agrees at all times to maintain network security that - at a nn|n|nnunn - includes: nmbmod«firmxmaU provisioning, intrusion dmtmot|on, and regular third party testing. 2. Data security: Contractor agrees to protect and maintain the security of the State of Utah data with protection that |s at least as good asor better than that maintained bvthe State of Utah. These security measures included but are not ||nn|tmd to maintaining nmouna environments that are patched and up to date with all appropriate security updates as designated, (mx. Microsoft Nobfioat|on). Page 11Ocf125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 3. Data Transmission: Contractor agrees that any and all transmission or exchange of system application data with the State of Utah and /or any other parties expressly designated by the State of Utah, shall take place via secure means, (ex. HTTPS FTPS, ... .....). 4. Data Storage: Contractor agrees that any and all State of Utah data will be stored, processed, and maintained solely on designated target servers approved of by DTS and that no State of Utah data at any time will be processed on or transferred to any portable or laptop computing device or any portable storage medium, unless such medium is part of the Contractor's designated backup and recovery process. 5. Data Encryption: Contractor agrees to store all State of Utah backup data as part of its designated backup and recovery process in encrypted form, using no less than 128 bit key. 6. Password Protection. Contractor agrees that any portable or laptop computer that has access to a State of Utah network, or stores any non - public State of Utah data is equipped with strong and secure password protection. 7. Data Re -Use: Contractor agrees that any and all data exchanged shall be used expressly and solely for the purpose enumerated in this Contract. Contractor further agrees that no State of Utah data of any kind shall be transmitted, exchanged or otherwise passed to other Contractors or interested parties except on a case -by -case basis as specifically agreed to in writing by DTS. 8. Data Destruction: The Contractor agrees that upon termination of this Agreement it shall erase, destroy, and render unreadable all State of Utah data from all non -state computer systems and backups, and certify in writing that these actions have been completed within 30 days of the termination of this Agreement or within 7 days of the request of DTS, whichever shall come first. MITEL EXCEPTIONS /CLARIFICATIONS TO TERMS AND CONDITIONS FOR MASTER AGREEMENT END USER LICENSE AGREEMENT - Unified Communicator Advanced CAREFULLY READ THE FOLLOWING AGREEMENT. INSTALLATION AND USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY REMOVE THE SOFTWARE AND ALL COPIES FROM YOUR SERVER. LAWFUL USE OF THE SOFTWARE IS CONDITIONAL UPON YOUR COMPLIANCE WITH THE TERMS OF THIS AGREEMENT. Page 111 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 1.0 Definitions "Agreement" means this End User License Agreement. "Documentation" means the end user reference and operating manuals that Mitel and its suppliers publish relating to the Software, excluding documentation subject to the GNU Free Documentation License or other free documentation license that permits reproduction. " Mitel" means Mitel Networks Corporation, 350 Legget Drive, Ottawa, Ontario, Canada K2K2W7; CMG @mitel.com. "Open Source Software" means any software components which are subject to the GNU General Public License or other open source licenses that is provided or downloaded with the Software (which may also be identified in one or more of the installed software directory, through a ud link, on the software kit, Documentation or applicable web site of Mitel), and any and all copies, modifications, upgrades, enhancements and new releases made or acquired by You. Any software components that are not expressly identified as open source software by Mitel is Software. "Software" means the UNIFIED COMMUNICATOR ADVANCED, UCA, UCA MOBILE, all UC ADVANCED setup, installation and configuration software (version 4.1 or higher), together with any UC ADVANCED related software downloaded by You including through the Mitel Networks Application Management Center (the " Mitel AMC ") or other similar Mitel service, and includes any and all copies, modifications, updates, upgrades, enhancements and new releases of the Software. Software excludes any Open Source Software. "Software License Key" means a string of characters that must be input into the Software when it is installed, or prior to being downloaded by You through the Mitel AMC (or similar Mitel service), in order to activate it for use with a specific system configuration and which needs to be entered whenever the Software is upgraded or moved to a new hardware platform. 'Warranty Period" means twelve (12) months from the earlier of the date (a) You purchase the license for the Software or (b) the Software is Delivered to You. "Delivered" means, (a) for Software provided to You that is stored on CD -ROM, DVD, portable memory stick or device, flash drive, or on any other portable "hard" media devise ( "Media "), from the date on which the Media on which the Software is stored is delivered to You, and (b) for Software that is downloaded by You or on Your behalf from a Mitel authorized site, such as the Mitel AMC (or similar Mitel service), the date on which the Software is downloaded. "You" and "Your' refers to any person or entity that acquires or uses the Software or Documentation. 2.0 Grant of License 2.1 Upon payment of the applicable license fee for the Software, Mitel grants to You a non- exclusive, non - transferable license to use the Software and Documentation solely for the following purposes: (a.1) if for server install: to install and operate the Software on one server only for use by (i) the number of managed systems for which licenses have been paid; and (ii) the number and type of applications and features for which application and feature licenses have been paid; OR (a.2) if for client install: to install and use the Software on either a desktop or laptop computer, including a workstation terminal; (b) to make one copy of the Software for back -up purposes; Page 112 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 (c) to make a reasonable number of copies of the Documentation for Your personal use; and (d) only in connection with Mitel or authorized third -party products; OR (a.3) if for mobile install: (i) to install and use the Software on a single supported mobile device for which a license(s) has/have been paid for (if required); (ii) You acknowledge that the mobile device manufacturer (and in the case of Research In Motion Limited, any entity operating or controlling a business within the BlackBerry App World)shall have no warranty obligation or liability whatsoever with respect to the Software, including without limitation in relation to the sale, distribution or use of the Software, or the performance or non - performance of the Software; and (iii) You represent and warrant that (1) the Software will not be downloaded or used in, or transported to, a country that is subject to a U.S. Government embargo, or has been designated by the U.S. Government as a 'terrorist - supporting' country, and (2) neither You nor any user is listed on any U.S. Government list of prohibited or restricted parties. 2.2 Use of the Software may be subject to the issuance of a Software License Key, which will be conveyed to You upon payment of the applicable license fees for the Software, including any extensions thereof. 2.3 Except as expressly permitted in this Agreement, and /or to the extent that Mitel is not legally able to restrict You under the applicable law and then only after notice to Mitel, You will not Yourself or allow anyone else to: (a) disassemble, reverse engineer, decompile or otherwise attempt to discover the source code or structural framework of the Software; (b) translate, modify, or create any derivative work of the Software or Documentation; (c) disclose, publish, sublicense, sell, lend, rent, lease or transfer the Software and Documentation; (d) copy the Software onto any public or distributed network; (e) use the Software to operate in or as a time - sharing, outsourcing, service bureau, application service provider or managed service provider environment; or (f) copy or reproduce the Software or Documentation, except where provided herein. Notwithstanding the above, You may transfer all (but no lesser portion) of the Software and Documentation to another person subject to this Agreement with the prior written approval of Mitel. 2.4 This license will terminate automatically (a) if You use or permit the use of the Software or Documentation in any manner not permitted by this Agreement; (b) if a bankruptcy or insolvency proceeding is filed by or against You; (c) if You make an assignment for the benefit of creditors; or (d) an event or proceeding analogous to those set out at paragraphs (b) and (c) above occurs or takes place in any jurisdiction. Upon termination, You will immediately, as directed by Mitel, either return the Software and Documentation and all copies You have made, including without limitation modifications and merged portions in any form, to Mitel or destroy all copies of the Software and Documentation and certify such destruction in writing to Mitel. 3.0 Proprietary Rights 3.1 The Software and Documentation involve valuable patent, copyright, trade secret, trademark, mask work and other proprietary rights of Mitel and its suppliers. Mitel and its suppliers reserve all such rights. No title to or ownership of the Software or Documentation or any right therein other than expressly set out herein is transferred to You. You will not infringe any proprietary right of Mitel or its suppliers and will take appropriate steps for the protection of such rights. You will not remove, obscure or alter any notice of patent, copyright, mask work, trademark, trade secret or other proprietary rights relating to or appearing anywhere on any of the Software or Documentation, irrespective of whether any of the foregoing is registered or unregistered. You must reproduce all copyright notices on any copy of the Software and Page 113 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 Documentation. The Mitel Software and Documentation is Copyright 2011 Mitel Networks Corporation. All Rights Reserved. This Software product may also contain copyright material licensed from one or more third parties and all rights to such copyright material rest with the original licensor (e.g., Apple software and Apple and Apple's subsidiaries are third party beneficiaries to this EULA and have the right to enforce the EULA thereof). You shall hold the Software and Documentation in confidence and protect them from disclosure to persons other than your employees to whom disclosure is required on a "need to know basis ". Your confidentiality obligations do not extend to any information relating to the Software or Documentation which is now available to the general public or becomes so available by reason of any acts or omissions not attributable to You. Open Source Software 4.1 Open Source Software is free software. You can redistribute it and /or modify it under the terms of the applicable GNU General Public License as published by the Free Software Foundation (either version 2 of the license, or (at Your option) any later version) or, if the Open Source Software is distributed under the terms of an open source license other than the GNU General Public License, You can redistribute it and /or modify it under the terms of the respective open source license. 4.2 Open Source Software that is subject to the GNU General Public License is distributed free of charge to You in the hope that it will be useful but WITHOUT ANY WARRANTY (EXPRESS OR IMPLIED); without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. You should have received a copy of the GNU General Public License along with the Open Source Software; if not, write to the Free Software Foundation, Inc., 59 Temple Place — Suite 330, Boston, MA 02111 -1307, USA. See the GNU General Public License for more details. 5.0 Intellectual Property Rights Indemnification 5.1 Subject to Section 5.2 and 5.3 of this Agreement, in the event of a third party claim or action filed against You based solely on Your use of the Software and /or Documentation in strict adherence to the terms of this Agreement, to the extent that it based on a claim that the Software infringes a valid U.S., Canadian or European intellectual property right, Mitel may at its sole option and without further obligation to You either (a) obtain the right for You to continue using the Software and /or Documentation, (b) replace or modify the Software and /or Documentation so that it becomes non - infringing, or (c) if such remedies are not reasonably available, to require return of the Software and /or Documentation including all copies thereof and provide a prorated refund of the price You paid for the Software on the basis of the price of the Software depreciating to zero over three years on a straight -line basis. You agree to indemnify and defend Mitel against any claim or action filed against Mitel to the extent that it is based on a claim that Your design, integration, specification, instruction, combination, connection, operation, or particular use infringes a valid U.S., Canadian or European intellectual property right. 5.2 Notwithstanding anything to the contrary contained in the Agreement, including Section 5.1 above, neither Mitel (which for purposes of this Section 5.2 includes its affiliates, subsidiaries and related companies, and their respective officers, directors, employees and agents) nor any of its suppliers makes any warranty of non - infringement or otherwise, and Mitel and its suppliers will have no obligation to defend or indemnify You for any claims, demands, losses, damages, legal costs or expenses made against or incurred by You for infringement of any third party patent, including contributory infringement and inducement to infringe, with respect to Your use of the Software and any associated services where such claims of alleged infringement arise from: (a) the sale or use of the Software pursuant to this Agreement or the provision of any service provided by Mitel in combination with any product or service not owned and developed by Mitel, including without limiting the generality of the foregoing, the following: (i) call entitlement features restricting access, or toll free access, to a call centre, or portion thereof, on the basis of total Page 114 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 duration, number or nature of previous calls; (ii) credit card toll billing for call access; (iii) synthesized disconnect signals; (iv) calling party assigned identification numbers, especially DTMF entry of identification numbers; (v) recording history of caller DTMF keystrokes; (vi) preventing menu repetition; and (vii) segregating calls made to both 800 and 900 (or like) numbers and subsequently billing those calls made to such number(s); (b) Your alteration or modification of the Software; (c) Your failure to implement corrections or modifications provided by Mitel if implementation would prevent the infringement; (d) Mitel's implementation of a software design provided by You; (e) the provision of information, materials, instructions or specifications by or on Your behalf or any third party; and (f) connection or operation of the Software with or in conjunction with hardware or software not provided or authorized by Mitel. 5.3 Mitel will not be responsible for determining whether You require a license to any third party patents, or obtaining any such license on Your behalf, or paying any fees relating to any such license. 5.4 This Section 5 states the entire liability of either You or Mitel (and its suppliers) for any infringement of intellectual property rights covered under this Agreement. 6.0 Limited Warranties 6.1 Mitel warrants that (a) for the Warranty Period, the Software, as supplied by Mitel in object code form, if properly installed, will perform substantially in conformance with the Documentation; and (b) the media on which the Software is stored will be free from defects in material and workmanship under normal use and service for a period of 12 months from delivery Mitel does not warrant that the Software will be uninterrupted or error -free or that defects will be corrected. 6.2 In the event that during the Warranty Period the Software shall fail to perform substantially in accordance with the Documentation, materially affects service and /or prevents beneficial use of the Software, Mitel will use commercially reasonable efforts to correct the problem within a reasonable period of time. If Mitel is unable to resolve the problem, Mitel will in its sole discretion, either: (a) replace the Software, (b) install a new release of the Software when it becomes generally available, or (c) return the Software to a prior release. The foregoing is Mitel's entire liability and Your sole and exclusive remedy under the above limited warranty. 6.3 The limited Software warranties provided to You under this Agreement shall become void if one of the following occurs: (a) the Software is not used properly in accordance with the Documentation or is otherwise abused, damaged, or negligently serviced or maintained by anyone other than Mitel, (b) maintenance is performed on the Software by anyone not authorized by Mitel, (c) the Software is installed, integrated or used in combination with products that are not approved by Mitel, or (d) You breach a material term of this Agreement. 6.4 The limited Software warranties provided under this Agreement are subject to Mitel receiving timely written notice of any nonconformity with as much specificity as is known and as soon as You become aware of such nonconformity, but in any event prior to the expiration of the Warranty Period. Mitel shall have the right to inspect and test the Software to determine, in its reasonable opinion, whether the nonconformity is covered under the Software warranty. 6.5 YOU ASSUME FULL RESPONSIBILITY FOR THE SELECTION OF THE SOFTWARE TO ACHIEVE YOUR INTENDED PURPOSES, FOR THE PROPER INSTALLATION AND USE OF THE SOFTWARE AND FOR VERIFYING THE RESULTS OBTAINED FROM USE OF THE SOFTWARE. MITEL MAKES NO REPRESENTATION OR WARRANTY THAT THE SOFTWARE OR DOCUMENTATION WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE INTERRUPTION OR ERROR FREE. Page 115 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 6.6 TO THE FULL EXTENT PERMITTED BY LAW, MITEL AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, TERMS AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, FITNESS FORA PARTICULAR PURPOSE, TITLE, OR NON - INFRINGEMENT AND THIS IS SO ACKNOWLEDGED BY YOU. 6.7 THE SOFTWARE IS NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL -SAFE PERFORMANCE, SUCH AS IN THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, DIRECT LIFE SUPPORT MACHINES OR WEAPONS SYSTEMS IN WHICH THE FAILURE OF THE SOFTWARE COULD LEAD DIRECTLY TO DEATH, PERSONAL INJURY OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE. 6.8 IMPORTANT NOTE: Nothing in this Agreement is intended to or shall be construed as excluding or modifying any statutory rights, warranties or conditions which may be applicable to this Agreement, the Software or Documentation, and which by virtue of any national or state fair trade or other consumer legislation may not be modified or excluded. To the extent such legislation is applicable to Your license of the Software or is required by such legislation, any required warranty is limited in duration to ninety (90) days from the date of installation and Mitel and its suppliers' liability for any breach of any such warranty or condition shall be and is hereby limited to either: (a) the replacement of such Software; or (b) the correction of any defect in such Software or Documentation as Mitel, at its sole discretion, may determine to be necessary to correct the defect. All limited warranties are void if failure of the Software has resulted from Acts of God, accident, abuse, misapplication or electrical surge or any other cause beyond Mitel's control. 6.9 Mitel does not warrant or represent that the Software is immune from fraudulent or unauthorised intrusion or use (including its use to interconnect to long distance networks, computer virus and /or other malicious code of whatever nature) and accordingly Mitel will not be liable for any loss, damage, cost or expense directly or indirectly occasioned thereby. 7.0 Limitations of Liability 7.1 IN NO EVENT WILL MITEL OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY LOSS OF DATA, LOSS OF PROFITS OR SAVINGS, LOSS OF BUSINESS, LOSS OF REPUTATION OR GOODWILL OR ANY ECONOMIC LOSS OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR LICENSE, USE OR INABILITY TO USE THE SOFTWARE, DOCUMENTATION, OR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION IN CONNECTION WITH THE SOFTWARE, DOCUMENTATION, AND THIS AGREEMENT EVEN IF MITEL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE NATURE OF THE CAUSE OF ACTION OR THEORY ASSERTED REGARDING SUCH DAMAGES. 7.2 Some jurisdictions do not allow limitation or exclusion of incidental or consequential damages in certain circumstances involving certain types of customer classes, so that the above limitation or exclusion may not apply to You to the extent that liability is by law incapable of exclusion or restriction. 7.3 IN NO EVENT SHALL MITEL'S TOTAL LIABILITY FOR ANY DAMAGES, DIRECT OR INDIRECT, ARISING FROM OR IN CONNECTION WITH THE SOFTWARE, DOCUMENTATION OR THIS AGREEMENT EXCEED THE LICENSE FEES PAID BY YOU FOR THE SOFTWARE AND DOCUMENTATION, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT OR OTHERWISE, INCLUDING NEGLIGENCE. Page 116 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 8.0 Allocation of Risk 8.1 Provisions of this Agreement such as the warranty limitations, exclusive remedies and limitations of liability are unrelated, independent allocations of risks between You and Mitel. Unenforceability of any such allocations shall not affect the enforceability of other such allocations. If any part of this Agreement is held to be unenforceable, it shall not affect any other part. If any part of this Agreement is held to be unenforceable as written, it shall be enforced to the maximum extent allowed by applicable law. The fees paid by You for the Software reflects the allocations of risk contained in this Agreement. 9.0 Export Controls 9.1 You agree to comply fully with all relevant export laws and regulations of Canada and the United States and any other applicable export laws and regulations to ensure that the Software is not exported directly, or indirectly, in violation of such laws. 10.0 U.S. Government Restricted Rights 10.1 The U.S. Government accepts the Software and Documentation as commercial computer software and /or commercial computer software documentation in accordance with the license terms set forth in this Agreement, subject to the requirements of FAR 52.227 -19 "Commercial Computer Software- Restricted Rights (June 1987) or DFAR 227.7202 -3 'Rights in commercial computer software or commercial computer software documentation ", (effective 6/30/95). For uses with the U.S. Government, the Contractor /Manufacturer is Mitel Networks, Inc., 1016 W. Geneva Drive, Tempe, Arizona 85282. 11.0 Technical Support 11.1 For technical support for the Software, contact the authorized Mitel dealer from whom you obtained (purchased a license for) the Software. 12.0 Entire Agreement, Governing Law and Venue 12.1 YOU AGREE THAT THIS AGREEMENT IS THE COMPLETE, FINAL AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND MITEL AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT OR ANY OTHER COMMUNICATIONS RELATING TO THE USE OF THE SOFTWARE AND SERVICES OR ANY OF THE DOCUMENTATION. 12.2 No amendment, modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by both parties. This Agreement shall be governed by, and construed in accordance with the laws in force in the Province of Ontario, Canada, exclusive of its conflict of laws provisions. In no event shall this Agreement be construed or enforced under the provisions of the United Nations Convention on Contracts for the International Sale of Goods or the United Nations Convention on the Limitation Period in the International Sale of Goods, the application of which are expressly excluded. Each of the parties acknowledges and hereby attorns and submits to the exclusive jurisdiction of the Courts located in the Regional Municipality of Ottawa Carleton in the Province of Ontario, Canada. Mitel and its suppliers are deemed to be third party beneficiaries of this Agreement. 12.3 In the event of any conflict between the terms of this Agreement and a license agreement for the Software that You have signed with Mitel or an authorized Mitel dealer or system integrator (the "Executed Agreement "), the terms and provisions of the Executed Agreement will govern. Page 117 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 13.0 Authorized Mitel Dealer Sublicense Requirement. 13.1 To the extent that this Software is first utilized, and /or configured or programmed by an authorized Mitel dealer, distributor, or system integrator and not an end user customer, then the dealer, distributor or system integrator understands and agrees that it has the duty to obtain an acceptable sub - license from the end user or notify the end user of the terms of this Agreement prior to end user's use of the Software. Copyright 2011 Mitel Networks Corporation. The Unified Communicator mark is a registered trademark of Mitel Networks Corporation. BLACKBERRY is a trademark of Research In Motion Limited. All Rights Reserved. Last updated: 20 June 2011 7.2.3 Based on the market research conducted by the Lead State, the following provisions are intended to frame the contours of exceptions that may be acceptable, additional risk so long as the Offeror's exceptions are specified with sufficient particularity. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.2.4 The Lead State will consider Offeror standard terms for inspection and acceptance, so long as a reasonable time for acceptance is stated. However, the Participating Entities right to exercise revocation of acceptance under its Uniform Commercial Code must be preserved. Submit the standard terms with the offer and describe generally how commerciality in their use is established, e.g., identify publicly - available catalogs where the warranty terms are used and how long they have been in use. 7.2.5 The Lead State will consider standard warranty and /or maintenance terms, but the alternative warranty and /or maintenance will be evaluated to determine whether they provide comparable protection to the warranty specified in section 30 of the WSCA- NASPO Master Agreement Terms and Conditions. Provide the terms of the warranty and maintenance in the offer. Also describe generally how commerciality is established for those terms, e.g., publicly - available catalogs the warranty terms are used and how long they have been in use. Provide one reference from a customer having comparable sales volume who is using the warranty and maintenance provisions, where the warranty term has expired, and who has exercised rights under the warranty. MITEL RESPONSE MITEL EXCEPTIONS /CLARIFICATIONS TO TERMS AND CONDITIONS FOR MASTER AGREEMENT 30. WARRANTY The Contractor warrants for a period of one year from the date of Acceptance that : (a) the Product Page 118 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 ........ ........ ..... G...:.::.) the Product is designed and manufactured in a commercially reasonable manner, ..... (..) the Product is free of defects 7.2.6 Intellectual property. The Lead State will consider license terms and conditions that as a minimum convey to Participating Entities a nonexclusive, irrevocable, perpetual, paid -up, royalty free license to use software or other intellectual property delivered with or inherent in the commodity or service, and to transfer the license rights to third parties for government purposes. Provide the terms of the license, including any terms that cover Page 119 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 7.2.7 Any limitation of liability provision — including any exclusion of damages clause — proposed by an Offeror to be the default limitation of liability provision under the Master Agreement must preserve a reasonable amount of direct damages for breach of contract, additionally permit the Participating Entity to recoup amounts paid for supplies or services not finally accepted (as in the case of advance or progress payments, if used), and preserve the right of the Participating Entity to be held harmless from costs of litigation as well as ultimate liability within limits agreed by the parties. Page 120 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Mitel Comments: Per Section 7.2.7 of the Solicitation, Mitel wishes to provide and include the above Limitation of Liability language into a resulting Master Agreement 7.2.8 The enumerated examples in subsection 7.2 are not intended to limit the ability of Offerors to propose additional, reasonable exceptions. For any other exception, where the exception is based on claims of standard or normal commercial practice, provide contact information for a state, or if no state exists, a higher education institution, or if none exists, a city or county represented by counsel in the negotiations who has agreed to the proposed terms and conditions. MITEL RESPONSE — Mitel has read, understands and /or will comply. 7.3 WSCA -NASPO eMarket Center 7.3.1 In July 2011, WSCA -NASPO entered into a multi -year agreement with SciQuest, Inc. whereby SciQuest will provide certain electronic catalog hosting and management services to enable eligible WSCA -NASPO entity's customers to access a central online website to view and /or shop the goods and services available from existing WSCA- NASPO Cooperative Contracts. The central online website is referred to as the WSCA- NASPO eMarket Center Contractor shall either upload a hosted catalog into the eMarket Center or integrate a punchout site with the eMarket Center. MITEL RESPONSE — Mitel has read, understands and /or will comply Supplier's Interface with the eMarket Center There is no cost charged by SciQuest to the Contractor for loading a hosted catalog or integrating a punchout site. MITEL RESPONSE - Mitel has read, understands and /or will comply At a minimum, the Contractor agrees to the following: 1. Implementation Timeline: WSCA -NASPO eMarket Center Site Admin shall provide a written request to the Contractor to begin enablement process. The Contractor shall have fifteen (15) days from receipt of written request to work with WSCA -NASPO and SciQuest to set up an enablement schedule, at which time SciQuest's technical documentation shall be provided to the Contractor. The schedule will include future calls and milestone dates related to test and go live dates. The contractor shall have a total of Ninety (90) days to deliver either a (1) hosted catalog or (2) punch -out catalog, from date of receipt of written request. MITEL RESPONSE - Mitel has read, understands and /or will comply 2. Definition of Hosted and Punchout: WSCA -NASPO and SciQuest will work with the Contractor, to decide which of the catalog structures (either hosted or punch -out as further described below) shall be provided by the Contractor. Whether hosted or punch -out, the catalog must be strictly limited to the Contractor's awarded contract offering (e.g. products and /or services not Page 121 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 authorized through the resulting cooperative contract should not be viewable by WSCA -NASPO Participating Entity users). a. Hosted Catalog By providing a hosted catalog, the Contractor is providing a list of its awarded products /services and pricing in an electronic data file in a format acceptable to SciQuest, such as Tab Delimited Text files. In this scenario, the Contractor must submit updated electronic data annually to the the eMarket Center for WSCA- NASPO Contract Administrator's approval to maintain the most up -to- date version of its product/service offering under the cooperative contract in the eMarket Center. b. Punch -Out Catalog By providing a punch -out catalog, the Contractor is providing its own online catalog, which must be capable of being integrated with the eMarket Center as a. Standard punch -in via Commerce eXtensible Markup Language (cXML). In this scenario, the Contractor shall validate that its online catalog is up -to -date by providing a written update quarterly to the Contract Administrator stating they have audited the offered products /services and pricing listed on its online catalog. The site must also return detailed UNSPSC codes (as outlined in line 3) for each line item. Contractor also agrees to provide e -Quote functionality to facilitate volume discounts. MITEL RESPONSE — Mitel has read, understands and /or will comply 3. Revising Pricing and Product Offerings: Any revisions (whether an increase or decrease) to pricing or product/service offerings (new products, altered SKUs, etc.) must be pre- approved by the WSCA -NASPO Contract Administrator and shall be subject to any other applicable restrictions with respect to the frequency or amount of such revisions. However, no cooperative contract enabled in the eMarket Center may include price changes on a more frequent basis than once per quarter. The following conditions apply with respect to hosted catalogs: c. Updated pricing files are required by the 1S of the month and shall go into effect in the eMarket Center on the 1 St day of the following month (i.e. file received on 1/01/14 would be effective in the eMarket Center on 2/01/14). Files received after the 1 St of the month may be delayed up to a month (i.e. file received on 11/06/14 would be effect in the eMarket Center on 1/01/15). d. Contract Administrator- approved price changes are not effective until implemented within the eMarket Center. Errors in the Contractor's submitted pricing files will delay the implementation of the price changes in eMarket Center. MITEL RESPONSE — Mitel has read, understands and /or will comply 4. Supplier Network Requirements: Contractor shall join the SciQuest Supplier Network (SQSN) and shall use the SciQuest's Supplier Portal to import the Contractor's catalog and pricing, into the SciQuest system, and view reports on catalog spend and product/pricing freshness. The Contractor can receive orders Page 122 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 through electronic delivery (cXML) or through low -tech options such as fax. More information about the SQSN can be found at: www.sciguest. or call the SciQuest Supplier Network Services team at 800 - 233 -1121. MITEL RESPONSE - Mitel has read, understands and /or will comply 5. Minimum Requirements: Whether the Contractor is providing a hosted catalog or a punch -out catalog, the Contractor agrees to meet the following requirements: e. Catalog must contain the most current pricing, including all applicable administrative fees and /or discounts, as well as the most up -to -date product/service offering the Contractor is authorized to provide in accordance with the cooperative contract; and f. The accuracy of the catalog must be maintained by Contractor throughout the duration of the cooperative contract between the Contractor and the Contract Administrator; and g. The Catalog must include a Lead State contract identification number; and h. The Catalog must include detailed product line item descriptions; and i. The Catalog must include pictures when possible; and j. The Catalog must include any additional WSCA -NASPO and Participating Addendum requirements.* MITEL RESPONSE - Mitel has read, understands and /or will comply 6. Order Acceptance Requirements: Contractor must be able to accept Purchase Orders via fax or cXML. MITEL RESPONSE- Mitel provides for fax ordering and will extend that functionality to each Participating Entity. a. The Contractor shall provide positive confirmation via phone or email within 24 hours of the Contractor's receipt of the Purchase Order. If the Purchasing Order is received after 3pm EST on the day before a weekend or holiday, the Contractor must provide positive confirmation via phone or email on the next business day. MITEL RESPONSE — Mitel has read, understands and /or will comply 2. 7. UNSPSC Requirements: Contractor shall support use of the United Nations Standard Product and Services Code ( UNSPSC). UNSPSC versions that must be adhered to are driven by SciQuest for the suppliers and are upgraded every year. WSCA -NASPO reserves the right to migrate to future versions of the UNSPSC and the Contractor shall be required to support the migration effort. All line items, goods or services provided under the resulting statewide contract must be associated to a UNSPSC Page 123 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Services Solicitation # JP14001 code. All line items must be identified at the most detailed UNSPSC level indicated by segment, family, class and commodity. More information about the UNSPSC is available at: http://www.unspsc. and hftp://www.unspsc.com/FAQs.asp#howdoesunspscwork. MITEL RESPONSE — Mitel has read, understands and /or will comply 8. Applicability: Contractor agrees that WSCA -NASPO controls which contracts appear in the eMarket Center and that WSCA -NASPO may elect at any time to remove any supplier's offering from the eMarket Center. MITEL RESPONSE — Mitel has read, understands and /or will comply 9. The WSCA -NASPO Contract Administrator reserves the right to approve the pricing on the eMarket Center. This catalog review right is solely for the benefit of the WSCA -NASPO Contract Administrator and Participating Entities, and the review and approval shall not waive the requirement that products and services be offered at prices (and approved fees) required by the Master Agreement. * Although suppliers in the SQSN normally submit one (1) catalog, it is possible to have multiple contracts applicable to different WSCA -NASPO Participating Entities. For example, a supplier may have different pricing for state government agencies and Board of Regents institutions. Suppliers have the ability and responsibility to submit separate contract pricing for the same catalog if applicable. The system will deliver the appropriate contract pricing to the user viewing the catalog. Several WSCA -NASPO Participating Entities currently maintain separate SciQuest eMarketplaces, these Participating Entities do enable certain WSCA -NASPO Cooperative Contracts. In the event one of these entities elects to use this WSCA -NASPO Cooperative Contract (available through the eMarket Center) but publish to their own eMarketplace, the Contractor agrees to work in good faith with the entity and WSCA -NASPO to implement the catalog. WSCA -NASPO does not anticipate that this will require substantial additional efforts by the Contractor; however, the supplier agrees to take commercially reasonable efforts to enable such separate SciQuest catalogs. MITEL RESPONSE — Mitel has read, understands and /or will comply Page 124 of 125 9/11/2013 1:24 PM BidSync State of Utah Mitel Response to WSCA -NASPO Data Communications Solicitation # JP14001 Page 125 of 125 9/11/2013 1:24 PM BidSync State of Utah 6/2211 S ❑PX Form Supplier Response Form -, 1 ti • � cz id 47 State of Utah Request for Proposal Legal Company Name (Include d /b /a if Federal Tax Identification State of Utah Sales Tax ID applicable) Number Number Mitel Business Systems, Inc. - —_1 91- 2016177 ............... 1224 020STC Ordering Address City State Zip Code 1146 North Alma School Rd. ; Mesa AZ 852 Remittance Address (if different from ordering City State Zip Code address) R hoenix _ ..... _ ....... _ ........... - AZ - - -- - 85072 -2688 PO Bo 52588 - - - - -- Type Corporation !. Partnership T` Company Contact Person Proprietorship Government LJ Sue Anders Telephone Number (include area code) Fax Number (include area code) 480 - 961 -9000 743- 904 -0568 Company =s Internet Web Address Email Address ww w.mite[. com usgovemmentsales @mitel.com Discount Terms (for bid purposes, bid discounts Days Required for Delivery After Receipt of Order (see less than 30 days will not be considered) attached for any required minimums) 30 days ARO Prises O.e. Discounts} will remain firm for 160 days or as mutually agreed to by the parties The undersigned certifies that the goods or services offered are produced, mined, grown, manufactured, or F. ie:; llClUsers/ nwQndyWDocurtwtslContractV- -WSCA %23JP14001 /Request for_Proposaki.htm V5 9/11/2013 1:24 PM BidSync State of Utah 8/22/13 DPX Form performed in Utah. Yes _i No � - if no, enter where produced, etc. ......... ................ .. Origin Produc is dependent upon produ selected Offeror -s Authorised Represent ti = s Signature Date ,j „ � � ..f• :f I Type or Print Name Position or Title ............................ Michelle Whitting 1 �� , ll -' __'; :•� :f� NOTICE When submitting a response (proposal, quote or bid) electronically through BidSync, it is the sole responsibility of the supplier to ensure that the response is received by BidSync prior to the closing date and torte. Each of the following steps in BidSync Nf UST be completed in order to place an offer. A. Login to ATAv- bidsync.coan B. Locate the bid (solicitation) to which you are responding; a. Click the "Search" tab on the top left of the page; b. Enter keyword or bid (solicitation) number and click "Search'; C. Click on the 'Bid title/description" to open the Bid (solicitation) information Page; D. `View and Accept" all documents m the document section; E. Select "Place Offer" found at the bottom of the page; F. Enter your pricing, notes, other required inforrnationand upload attaclnnents to this page; G. Click "Submit" at the bottom of the page; H. Review Offer(s); and I. Enter your password and click "Confirm ". Note that the final step in submitting a response involves the supplier's acknowledgement that the information and documents entered into the BidSync system are accurate and represent the supplier's actual proposal, quote or bid. This acknowledgement is registered in BidSync when the supplier clicks `�Confr&'. BidSync will post a notice that the offer has been received. This notice from BidSync WST be recorded prior to the c losing date and time or the response w1 be considered late and will not be accepted. Be aware that entering information and uploading, documents into BidSync may take considerable tune. Please allow sufficient tune to complete the online forms and upload documents. Suppliers should not wait until the last minute to submit a response. It is recommended that suppliers submit responses a n>u�irnum of 24 hours prior to the closing deadline. The deadline for submitting inf omiattion and documents will end at the closing time indicated in the solicitation All information and documents must be fully entered, - uploaded, acknowledged (Confirm) and recorded into BidSync before the closing time or the system will stop the process and the response will be considered late and will not be accepted. file:WCJUsersjmw Cmtrac%/- VVSCA% 23J PI4W1 /Request_for_Proposal -1.htm 2J5 9/11/2013 1:24 PM BidSync State of Utah ATTACHMENT A STATE OF UTAH STANDARD INFORMATION TECHNOLOGY TERMS AND CONDITIONS (FOR WSCA CONTRACTS and DTS RELATED CONTRACTS) 1. AUTHORITY: Provisions of this contract are pursuant to the authority set forth in 63G -6, Utah Code Annotated 1953, as amended, Utah State Procurement Rules ( Utah Administrative Code Section R33), and related statutes which permit the State to purchase certain specified services, and other approved purchases for the State. 2. CONTRACT JURISDICTION, CHOICE OF LAW, AND VENUE: The provisions of this contract shall be governed by the laws of the State of Utah. The parries will submit to the jurisdiction of the courts of the State of Utah for any dispute arising out of this Contract or the breach thereof. Venue shall be in Salt Lake City, in the Third Judicial District Court for Salt Lake County. 3. LAWS AND REGULATIONS: The Contractor and any and all supplies, services, equipment, and construction furnished under this contract will comply fully with all applicable Federal and State laws and regulations, including applicable licensure and certification requirements. 4. RECORDS ADMINISTRATION: The Contractor shall maintain, or supervise the maintenance of all records necessary to properly account for the payments made to the Contractor for costs authorized by this contract. These records shall be retained by the Contractor for at least four years after the contract terminates, or until all audits initiated within the four years, have been completed, whichever is 1 ater. The Contractor agrees to allow State and Federal auditors, and State Agency Staff, access to all the records to this contract, for audit and inspection, and monitoring of services. Such access will be during normal business hours, or by appointment. 5. CERTIFY REGISTRATION AND USE OF EMPLOYMENT "STATUS VERIFICATION SYSTEM ": The Status Verification System, also referred to as "E- verify", only applies to contracts issued through a Request for Proposal process, and to sole sources that are included within a Request for Proposal. It does not apply to Invitation for Bids or to the Multi -Step Process. 1. Status Verification System (1) Each offeror and each person signing on behalf of any offeror certifies as to its own entity, under penalty of perjury, that the named Contractor has registered and is participating in the Status Verification System to verify the work eligibility status of the contractor's new employees that are employed in the State of Utah in accordance with applicable immigration laws including UCA Section 63G -12 -302. (2) The Contractor shall require that the following provision be placed in each subcontract at every tier: "The subcontractor shall certify to the main (prime or general) contractor by affidavit that the subcontractor has verified through the Status Verification System the employment status of each new employee of the respective subcontractor, all in accordance with applicable immigration laws including UCA Section 63G -12 -302 and to comply with all applicable employee status verification laws. Such affidavit must be provided prior to the notice to proceed for the subcontractor to perform the work." (3) The State will not consider a proposal for award, nor will it make any award where there has not been compliance with this Section. (4) Manually or electronically signing the Proposal is deemed the Contractor's certification of compliance with all provisions of this employment status verification certification required by all applicable status verification laws including UCA Section 63G -12 -302. 2. Indemnity Clause for Status Verification System (1) Contractor (includes, but is not limited to any Contractor, Design Professional, Designer or Consultant) shall protect, indemnify and hold harmless, the State and its officers, employees, agents, representatives and anyone that the State maybe liable for, against any claim, damages or liability arising out of or resulting from violations of the above Status Verification System Section whether violated by employees, agents, or contractors of the following: (a) Contractor; (b) Subcontractor at any tier; and/or (c) any entity or person for whom the Contractor or Subcontractor maybe liable. (2) Notwithstanding Section 1. above, Design Professionals or Designers under direct contract with the State shall only be required to indemnify the State for a liability claim that arises out of the design professional's services, unless the liability claim arises from the Design Professional's negligent act, wrongful act, error or omission, or other liability imposed by law except that the design professional shall be required to indemnify the State in regard to subcontractors or subconsultants at any tier that are under the direct or indirect control or responsibility of the Design Professional, and includes all independent contractors, agents, employees or anyone else for whom the Design Professional may be liable at any tier. 6. CONFLICT OF INTEREST: Contractor represents that none of its officers or employees are officers or employees of the State of Utah, unless disclosure has been made in accordance with 67 -16 -8, Utah Code Annotated 1953, as amended. 7. CONFLICT OF INTEREST WITH STATE EMPLOYEES: In addition to the provisions of State of Utah Terms and Conditions # 6, Conflict of Interest, the Contractor certifies that no person in the State's employment, directly or through subcontract, will receive any private financial interest, direct or indirect, in the contract. The Contractor will not hire or subcontract with any person having such conflicting interest. 8. CONTRACTOR ACCESS TO SECURE STATE FACILITIES / CRIMINAL CONVICTION INFORMATION / FORMER FELONS: The Contractor shall provide (at its own expense) the State with sufficient personal information about its agents or employees, and the agents and employees of its subcontractors (if any) who will enter upon secure premises controlled, held, leased, or occupied by the State during the course of performing this contract so as to facilitate a criminal record check, at State expense. "Sufficient personal information" about its agents or employees, and the agents and employees of its subcontractors (if any) means for the Contractor to provide to the State Project Manager, in advance of any on -site work, a list of the full names of the designated employees, including their social security number, driver license number and the state of issuance, and their birth date. Thereafter, on their first site visit, each contractor employee expected to work on -site shall be fingerprinted by the State, and the State is authorized to conduct a federal criminal background check based upon those fingerprints and personal information provided. Contractor, in executing any duty or exercising any right under this contract, shall not cause or permit any of its agents or employees, and the agents and employees of its subcontractors (if any) who have been convicted of a felony and misdemeanors other than minor 9/11/2013 1:24 PM BidSync State of Utah misdemeanors to enter upon any premises controlled, held, leased, or occupied by the State. A felony and misdemeanor are defined by the jurisdiction of the State of Utah, regardless of where the conviction occurred. 9. DRUG -FREE WORKPLACE: The Contractor agrees to abide by the Department of Technology Services (DTS) drug -free workplace policies while on State of Utah premises. DTS will provide the Contractor with a copy of these written "drug -free workplace policies" upon request. 10. CODE OF CONDUCT: When Contractor employees are working on -site, the Contractor agrees to follow and enforce DTS Policy 2000 -001 Code of Conduct. If Contractor is working at facilities controlled by other State agencies, Contractor agrees to follow and enforce the Code of Conduct Policy of these other State agencies when Contractor is providing services at these facilities under provisions of this contract. The Contractor will assure that each employee or volunteer under Contractor's supervision receives a copy of such Code of Conduct, and a signed statement to this effect must be in each Contractor or Subcontractor employee's /volunteer's file and is subject to inspection and review by the State's monitors. Upon request, DTS agrees to provide Contractor with a copy of any applicable codes of conduct If a Contractor or Subcontractor is working at any State agency which has a Code of Conduct applicable to this Contract, the DTS Project Manager will provide the Contractor with a copy in advance of the Contractor's on -site contract services performance 11. INDEMNITY CLAUSE: The Contractor agrees to indemnify, save harmless, and release the State of Utah, and all its officers, agents, volunteers, and employees from and against any and all loss, damages, injury, liability, suits, and proceedings arising out of the performance of this contract which are caused in whole or in part by the acts or negligence of the Contractor's officers, agents, volunteers, or employees, but not for claims arising from the State's sole negligence. The parties agree that if there are any Limitations of the Contractor's Liability, including a limitation of liability for anyone for whom the Contractor is responsible, such Limitations of Liability will not apply to injuries to persons, including death, or to damages to property. 12. EMPLOYMENT PRACTICES CLAUSE: The Contractor agrees to abide by the provisions of Title VI and VII of the Civil Rights Act of 1964 (42USC 2000e) which prohibits discrimination against any employee or applicant for employment or any applicant or recipient of services, on the basis of race, religion, color, or national origin; and further agrees to abide by Executive Order No. 11246, as amended, which prohibits discrimination on the basis of sex; 45 CFR 90 which prohibits discrimination on the basis of age; and Section 504 of the Rehabilitation Act of 1973, or the Americans with Disabilities Act of 1990 which prohibits discrimination on the basis of disabilities. Also, the Contractor agrees to abide by Utah's Executive Order, dated March 17, 1993, which prohibits sexual harassment in the work place. 13. TERMINATION: Unless otherwise stated in the Special Terms and Conditions, this contract may be terminated, with cause by either party, in advance of the specified termination date, upon written notice being given by the other party. The party in violation will be given ten (10) working days after notification to correct and cease the violations, after which the contract may be terminated for cause. This contract may be terminated without cause, in advance of the specified expiration date, by either party, upon sixty (60) days prior written notice being given the other party. On termination of this contract, all accounts and payments will be processed according to the financial arrangements set forth herein for approved services rendered to date of termination. hi the event of such termination, and professional services apply to the contract; the Contractor shall be compensated for services properly performed under this Contract up to the effective date of the notice of termination. The Contractor agrees that in the event of such termination for cause or without cause, Contractor's sole remedy and monetary recovery from the State is limited to full payment for all work properly performed as authorized under this Contract up to the date of termination as well as any reasonable monies owed as a result of the Contractor having to terminate contracts necessarily and appropriately entered into by the Contractor pursuant to this Contract. Contractor further acknowledges that in the event of such termination, all work product, which includes but is not limited to all manuals, forms, contracts, schedules, reports, and any and all documents produced by Contractor under this Contract up to the date of termination are the property of the State and shall be promptly delivered to the State. 14. SUSPENSION OF WORK: Should circumstances arise which would cause the State to suspend the work, but not terminate the contract, this will be done by formal notice. The work may be reinstated upon advance formal notice from the State. 15. NONAPPROPRIATION OF FUNDS: The Contractor acknowledges that the State cannot contract for the payment of funds not yet appropriated by the Utah State Legislature. If funding to the State is reduced due to an order by the Legislature or the Governor, or is required by State law, or if federal funding (when applicable) is not provided, the State may terminate this contract or proportionately reduce the services and purchase obligations and the amount due from the State upon 30 days written notice. hi the case that funds are not appropriated or are reduced, the State will reimburse Contractor for products delivered or services performed through the date of cancellation or reduction, and the State will not be liable for any future commitments, penalties, or liquidated damages. 16. SALES TAX EXEMPTION: The State of Utah's sales and use tax exemption number is 11736850- 010 -STC, located at http: / /purchasing.utah.gov/ contract / documents/ salestaxexemptionformsigned.pdf. The tangible personal property or services being purchased are being paid from State funds and used in the exercise of that entity's essential functions. If the items being purchased are construction materials, they will be converted into real property by employees of this government entity, unless otherwise stated in the contract. 17. SECURE PROTECTION AND HANDLING OF DATA: 1. Network Security: Contractor agrees at all times to maintain network security that - at a minimum - includes: network firewall provisioning, intrusion detection, and regular third party penetration testing. Likewise Contractor agrees to maintain network security that conforms to one of the following: a. Those standards the State of Utah applies to its own network, found at h :// al.dts.utah. ov ; 9/11/2013 1:24 PM BidSync State of Utah b. Current standards set forth and maintained by the National Institute of Standards and Technology, includes those at: hlW.//web.nvd.nist.gov/view/ncp/repositor_y/ or c. Any generally recognized comparable standard that Contractor then applies to its own network and approved by DTS in writing. 2. Data security: Contractor agrees to protect and maintain the security of the State of Utah data with protection that is at least as good as or better than that maintained by the State of Utah. These security measures included but are not limited to maintaining secure environments that are patched and up to date with all appropriate security updates as designated, (ex. Microsoft Notification). 3. Data Transmission: Contractor agrees that any and all transmission or exchange of system application data with the State of Utah and/or any other parties expressly designated by the State of Utah, shall take place via secure means, (ex. HTTPS or FTPS). 4. Data Storage: Contractor agrees that any and all State of Utah data will be stored, processed, and maintained solely on designated target servers approved of by DTS and that no State of Utah data at any time will be processed on or transferred to any portable or laptop computing device or any portable storage medium, unless such medium is part of the Contractor's designated backup and recovery process. 5. Data Encryption: Contractor agrees to store all State of Utah backup data as part of its designated backup and recovery process in encrypted form, using no less than 128 bit key. 6. Password Protection. Contractor agrees that any portable or laptop computer that has access to a State of Utah network, or stores any non - public State of Utah data is equipped with strong and secure password protection. 7. Data Re -Use: Contractor agrees that any and all data exchanged shall be used expressly and solely for the purpose enumerated in this Contract. Contractor further agrees that no State of Utah data of any kind shall be transmitted, exchanged or otherwise passed to other Contractors or interested parties except on a case -by -case basis as specifically agreed to in writing by DTS. 8. Data Destruction: The Contractor agrees that upon termination of this Agreement it shall erase, destroy, and render unreadable all State of Utah data from all non -state computer systems and backups, and certify in writing that these actions have been completed within 30 days of the termination of this Agreement or within 7 days of the request of DTS, whichever shall come first. 18. NOTIFICATION AND DATA BREACHES: Contractor agrees to comply with all applicable laws that require the notification of individuals in the event of unauthorized release of personally - identifiable information or other events requiring notification in accordance with DTS Policy 5000 - 1250 -PRI Computer Incident Reporting Procedure (copy available upon request). In the event of a data breach of any Contractor's security obligations or other event requiring notification under applicable law (Utah Code Annotated § 13 -44 -101 thru 301 et al), Contractor agrees at its own expense to assume responsibility for informing all such individuals in accordance with applicable laws and to indemnify, hold harmless and defend the State of Utah against any claims, damages, or other harm related to such Notification Event. 19. CHANGE MANAGEMENT: Contractor agrees to comply with DTS Change Management Policy 4000 -0004. This DTS policy requires that any work performed by the Contractor that has the potential to cause any form of outage, or modify the State's infrastructure architecture must first be reviewed by the DTS Change Management Committee, and coordinated accordingly. The DTS Project Manager will inform the Contractor if this change control requirement is applicable. Following this notification, any failure by the Contractor that causes outages or data security breaches caused by the Contractor as a direct result of failure to comply, will result in the Contractor's liability for the damages. For reference purposes, the latest version of DTS Change Management Policy 4000 -0004 is detailed at http: / /dts.utah. ov /policies/docu ts/4000- 0004th ae ana e tpolic .pdf 20. PUBLIC INFORMATION: Contractor agrees that the contract, related Sales Orders, and Invoices will be public documents, and may be available for distribution. Contractor gives the State express permission to make copies of the contract, related Sales Orders, and Invoices in accordance with the State of Utah Government Records Access and Management Act ( GRAMA). Except for sections identified in writing and expressly approved by the State Division of Purchasing, Contractor also agrees that the Contractor's response to the soli citation will be a public document, and copies may be given to the public under GRAMA laws. The permission to make copies as noted will take precedence over any statements of confidentiality, proprietary information, copyright information, or similar notation. 21. CREDITING STATE IN ADVERTISING / PUBLICITY: Any publicity given to the project or services provided herein shall identify the State of Utah's managing agency as the sponsoring agency and shall not be released without prior written approval by that State agency's Project Manager. 22. STATE AGENCY WEB SITE BRANDING: The Contractor agrees to use the DTS logo, or a newer version if replaced in the future, on websites produced under terms of this contract. Contractor further agrees to allow a State agency to also utilize their own web site branding and logo, if requested by that State agency. 23. ORDERING AND INVOICING: All orders will be shipped promptly in accordance with the delivery schedule. The Contractor will promptly submit invoices (within 30 days of shipment or delivery of services) to the State. The State contract number and/or the agency purchase order number shall be listed on all invoices, freight tickets, and correspondence relating to the contract order. The prices paid by the State will be those prices listed in the contract. The State has the right to adjust or return any invoice reflecting incorrect pricing. 24. PROMPT PAYMENT DISCOUNT: Offeror may quote a prompt payment discount based upon early payment; however, discounts offered for less than 30 days will not be considered in making the award. Contractor shall list Payment Discount Terms on invoices. The prompt payment discount will apply to payments made with purchasing cards and checks. The date from which discount time is calculated will be the date a 9/11/2013 1:24 PM BidSync State of Utah correct invoice is received or receipt of shipment, whichever is later; except that if testing is performed, the date will be the date of acceptance of the merchandise. 25. PAYMENT: 1. Payments are normally made within 30 days following the date the order is delivered or the date a correct invoice is received, whichever is later. After 60 days from the date a correct invoice is received by the appropriate State official, the Contractor may assess interest on overdue, undisputed account charges up to a maximum of the interest rate paid by the IRS on taxpayer refund claims, plus two percent, computed similarly as the requirements of Utah Code Annotated Section 15 -6 -3. The IRS interest rate is adjusted quarterly, and is applied on a per annum basis, on the invoice amount that is overdue. 2. The contract total may be changed only by written amendment executed by authorized personnel of the parties. Unless otherwise stated in the Contract, all payments to the Contractor will be remitted by mail, electronic funds transfer, or the State of Utah's purchasing card (major credit card). The State of Utah will not allow the Contractor to charge end users electronic payment fees of any kind. 3. The acceptance by the Contractor of final payment without a written protest filed with the State within ten (10) working days of receipt of final payment shall release the State from all claims and all liability to the Contractor for fees and costs of the performance of the services pursuant to this Contract. 4. Overpayment: The Contractor agrees that if during or subsequent to the contract performance, a CPA audit, or a State agency audit determines that payments were incorrectly reported or paid the State may adjust the payments. The Contractor shall, upon written request, immediately refund to DTS any such overpayments. The Contractor further agrees that the State shall have the right to withhold any or all - subsequent payments under this or other contracts that the Contractor may have with the State until recoupment of overpayment is made. 5. Payment withholding: the Contractor agrees that the adequate reporting, record keeping, and compliance requirements specified in this contract are a material element of performance and that if the Contractor's record keeping practices, compliance, and/or reporting to DTS are not conducted in a timely and satisfactory manner, DTS may withhold part or all payments under this or any other contract until such deficiencies have been remedied. This includes, but is not limited to, Contractors failure to provide timely invoicing, and/or other requirements described elsewhere within this contract. hi the event of the payment(s) being withheld, DTS agrees to provide ten (10) day advance Notice to the Contractor of the deficiencies that must be corrected in order to bring about the release of withheld payment. Contractor shall have ten (10) days thereafter to correct the cited reporting or record keeping practice deficiencies or the contract may be terminated. 26. COPYRIGHT: The contractor agrees that any and all Deliverables prepared for the State of Utah as required by this contract, to the extent to which it is eligible under copyright law in any country, shall be deemed a work made for hire, such that all rights, title and interest in the work and Deliverables shall be exclusively owned by the State of Utah. State of Utah reserves a royalty -free, nonexclusive, and irrevocable license to reproduce, publish, or otherwise use and to authorize others to use for Federal or State Government purposes, such software, modifications and documentation. To the extent any Deliverable is deemed not to be, for any reason whatsoever, work made for hire, Contractor agrees to assign and hereby assigns all right title and interest, including but not limited to copyright patent, trademark and trade secret, to such Deliverables, and all extensions and renewals thereof, to the State of Utah. Contractor further agrees to provide all assistance reasonably requested by the State of Utah in the establishment, preservation, and enforcement of its rights in such Deliverables, without any additional compensation to Contractor. Contractor agrees to and hereby, to the extent permissible, waives all legal and equitable rights relating to the Deliverables, including without limitation any and all rights of identification of authorship and any and all rights of approval, restriction or limitation on use or subsequent modifications. 27. OWNERSHIP, PROTECTION AND USE OF RECORDS: Except for confidential medical records held by direct care providers, the State shall own exclusive title to all information gathered, reports developed, and conclusions reached in performance of this Contract. The Contractor may not use, except in meeting its obligations under this contract, information gathered, reports developed, or conclusions reached in performance of this Contract without the express written consent of the State. The improper use or disclosure of any information concerning a State of Utah client, or a State of Utah employee for any purpose not directly connected with the administration of the State, or the Contractor's responsibilities with respect to services purchased under this agreement, is prohibited except on written consent of the state agency employee, state agency client, their attorney, or their responsible parent or guardian. The Contractor will be required to sign a Confidential Information Certification form in situations where they will be given access to confidential computerized records. The Contractor agrees to maintain the confidentiality of records it holds as agent for the State as required by Government Records Access and Management Act ( "GRAMA" ), or other applicable federal or state law. The State of Utah shall own and retain unlimited rights to use, disclose, or duplicate all information and data (copyrighted or otherwise) developed, derived, documented, stored, or furnished by the Contractor under the Contract. The Contractor, and any subcontractors under its control, expressly agrees not to use confidential client, or confidential federal, state, or local government data, with prior written permission from the State of Utah Project Manager and appropriate officials of the State Agency. 28. OWNERSHIP, PROTECTION, AND USE OF CONFIDENTIAL FEDERAL, STATE, OR LOCAL GOVERNMENT INTERNAL BUSINESS PROCESSES AND PROCEDURES: The improper use or disclosure by any party of protected internal Federal or State business processes, polices, procedures, or practices is prohibited. Confidential federal or state business processes, policies, procedures, or practices shall not be divulged by the Contractor, Contractor's employees, or their Subcontractors, unless prior written consent has been obtained in advance from the State of Utah Project Manager. 29. OWNERSHIP, PROTECTION, AND RETURN OF DOCUMENTS AND DATA UPON CONTRACT TERMINATION OR COMPLETION: All documents and data pertaining to work required by this contract will be the property of the State and must be delivered to the State within 30 working days after termination or completion of the contract, regardless of the reason for contract termination, and without restriction or limitation to their future use. Any State data that may be returned under provisions of this clause must eith er be in the format as originally provided, or in a format that is readily usable by the State or that can be formatted in a way that it can be used. Costs for all of these described items will be considered as included in the basic contract compensation of the work described used by the State. 9/11/2013 1:24 PM BidSync State of Utah 30. CONFIDENTIALITY: Contractor, and anyone for whom the Contractor may be liable, must maintain the confidentiality of any non - public personal information. Personal information includes, but is not limited to, names, social security numbers, birth dates, address, credit card numbers and financial account numbers. The State reserves the right to identify additional reasonable types or categories of information that must be kept confidential by the Contractor and anyone for whom the Contractor may be liable. This duty of confidentiality shall be ongoing and survive the term of this contract. 31. TERMINATION UPON DEFAULT: hi the event this contract is terminated as a result of a default by the Contractor, the State may procure or otherwise obtain, upon such terms and conditions as the State deems appropriate, services similar to those terminated, and Contractor shall be liable to the State for any and all damages arising there from, including, but not limited to, attorneys' fees and excess costs incurred by the State in obtaining similar services. 32. PROCUREMENT ETHICS: The Contractor understands that a person who is interested in any way in the sale of any supplies, services, construction, or insurance to the State of Utah is violating the law if the person gives or offers to give any compensation, gratuity, contribution, loan or reward, or any promise thereof to any person acting as a procurement officer on behalf of the State, or who in any official capacity participates in the procurement of such supplies, services, construction, or insurance, whether it is given for their own use or for the use or benefit of any other person or organization (63G -6 -1002, Utah Code Annotated 1953, as amended). 33. WORKERS' COMPENSATION: The Contractor shall furnish proof to the State, upon request and maintain during the life of this contract, workers' compensation insurance for all its employees as well as any subcontractor employees related to this contract. 34. LIABILITY INSURANCE: The Contractor agrees to provide and to maintain during the performance of the contract, at its sole expense, a policy of liability insurance. The limits of the policy shall be no less than $1,000,000.00 for each occurrence and $3,000,000.00 aggregate. It shall be the responsibility of the Contractor to require any of their Subcontractor(s) to secure the same insurance coverage as prescribed herein for the Contractor. 35. ENTIRE AGREEMENT: This Agreement, including all Attachments, and documents incorporated hereunder, and the related State Solicitation constitutes the entire agreement between the parties with respect to the subject matter, and supersedes any and all other prior and contemporaneous agreements and understandings between the parties, whether oral or written. The terms of this Agreement shall supersede any additional or conflicting terms or provisions that may be set forth or printed on the Contractor's work plans, cost estimate forms, receiving tickets, invoices, or any other related standard forms or documents of the Contractor that may subsequently be used to implement, record, or invoice services hereunder from time to time, even if such standard forms or documents have been signed or initialed by a representative of the State. The parties agree that the terms of this Agreement shall prevail in any dispute between the terms of this Agreement and the terms printed on any such standard forms or documents, and such standard forms or documents shall not be considered written amendments of this Agreement. 36. SURVIVORSHH': This paragraph defines the specific contractual provisions that will remain in effect after the completion of or termination of this contract, for whatever reason: (a) State of Utah Standard IT Terms and Conditions # 2, Contract Jurisdiction, Choice of Law, and Venue; (b) State of Utah Standard IT Terms and Conditions # 17, Secure Protection and Handling of Data; (c) State of Utah Standard IT Terms and Conditions # 18, Notification and Data Breaches; (d) State of Utah Standard IT Terms and Conditions # 26, Copyright; (e) State of Utah Standard IT Terms and Conditions #27, Ownership, Protection, and Use of Records, including Residuals of such records; and (f) State of Utah Standard IT Terms and Conditions # 28, Ownership, Protection, and Use of Confidential Federal, State, or Local Government Internal Business Processes, including Residuals of such confidential business processes; (g) State of Utah Standard IT Terms and Conditions # 29, Ownership, Protection, and Return of Documents and Data Upon Contract Termination or Completion; and (h) State of Utah Standard IT Terms and Conditions # 30, Confidentiality. 37. WAIVER: The waiver by either party of any provision, term, covenant or condition of this Contract shall not be deemed to be a waiver of any other provision, term, covenant or condition of this Contract nor any subsequent breach of the same or any other provision, term, covenant or condition of this Contract. If professional services are applicable to this solicitation /contract, the following terms and conditions apply: 38. TIME: The Contractor shall complete the scope of services work in a manner to achieve any milestones identified in the procurement documents related to this Contract and the attachments to this Contract. The full scope of services work shall be completed by any applicable deadline stated in the solicitation. 39. TIME IS OF THE ESSENCE: For all work and services under this Contract, time is of the essence and Contractor shall be liable for all damages to the State of Utah and anyone for whom the State of Utah maybe liable, as a result of the failure to timely complete the scope of work required under this Contract. 40. CHANGES IN SCOPE: Any changes in the scope of the services to be performed under this Contract shall be in the form of a written amendment to this Contract, mutually agreed to and signed by duly authorized representatives of both parties, specifying any such changes, fee adjustments, any adjustment in time of performance, or any other significant factors arising from the changes in the scope of services. 41. PERFORMANCE EVALUATION: The State of Utah may conduct a performance evaluation of the Contractor's services, including specific personnel of the Contractor. References in the Contract to Contractor shall include Contractor, Contractor's subcontractors, or subconsultants at any tier, if any. Results of any evaluation will be made available to the Contractor. 9/11/2013 1:24 PM BidSync State of Utah 42. WAIVERS: No waiver by the State or Contractor of any default shall constitute a waiver of the same default at a later time or of a different default. 43. INSURANCE: 1. To protect against liability, loss and/or expense in connection with the performance of services described under this Contract, the Contractor shall obtain and maintain in force during the entire period of this Contract without interruption, at its own expense, insurance as listed below from insurance companies authorized to do business in the State of Utah and with an A.M. Best rating as approved by the State of Utah Division of Risk Management. 2. The following are minimum coverages that may be supplemented by additional requirements contained in the solicitation for this Contract or provided in an Attachment to this Contract; if no insurance limits are identified in the solicitation, insurance minimums will default to Section 44. Liability Insurance Requirements: (1) Worker's Compensation Insurance and Employers' Liability Insurance. Worker's compensation insurance shall cover full liability under the worker's compensation laws of the jurisdiction in which the service is performed at the statutory limits required by said jurisdiction. (2) Professional liability insurance in the amount as described in the solicitation for this Contract, if applicable. (3) Any other insurance described in the solicitation for this Contract, if applicable. 3. Any type of insurance or any increase of limits of liability not described in this Contract which the Contractor requires for its own protection or on account of any statute, rule, or regulation shall be its own responsibility, and shall be provided at Contractor's own expense. 4. The carrying of insurance required by this Contract shall not be interpreted as relieving the Contractor of any other responsibility or liability under this Contract or any applicable law, statute, rule, regulation, or order. 44. STANDARD OF CARE: The services of Contractor and its subcontractors and subconsultants at any tier, if any, shall be performed in accordance with the standard of care exercised by licensed members of their respective professions having substantial experience providing similar services which similarities include the type, magnitude and complexity of the services that are the subject of this Contract. The Contractor shall be liable to the State of Utah for claims, liabilities, additional burdens, penalties, damages or third party claims (i.e. another Contractor's claim against the State of Utah), to the extent caused by wrongful acts, errors or omissions that do not meet this standard of care. 45. STATE REVIEWS, LDOTATIONS: The right of the State to perform plan checks, plan reviews, other reviews and/or comment upon the services of the Contractor, as well as any approval by the State, shall not be construed as relieving the Contractor from its professional and legal responsibility for services required under this Contract. No review by the State or any entity /user, approval or acceptance, or payment for any of the services required under this Contract shall be construed to operate as a waiver by the State of any right under this Contractor of any cause of action arising out of the performance or nonperformance of this Contract, and the Contractor shall be and remain liable to the State in accordance with applicable law for all damages to the State caused by the wrongful acts, errors and/or omissions of the Contractor or its subcontractors or subconsultants at any tier, if any. (Revised July 1, 2013) 9/11/2013 1:24 PM BidSync State of Utah • WSCA -NASPO Master Agreement Terms and Conditions 1. AGREEMENT ORDER OF PRECEDENCE: The Master Agreement shall consist of the following documents: 1. A Participating Entity's Participating Addendum ( "PA "); 2. WSCA -NASPO Master Agreement Terms and Conditions; 3. The Statement of Work; 4. The Solicitation; and 5. Contractor's response to the Solicitation. These documents shall be read to be consistent and complementary. Any conflict among these documents shall be resolved by giving priority to these documents in the order listed above. Contractor terms and conditions that apply to this Master Agreement are only those that are expressly accepted by the Lead State and must be in writing and attached to this Master Agreement as an Exhibit or Attachment. No other terms and conditions shall apply, including terms and conditions listed in the Contractor's response to the Solicitation, or terms listed or referenced on the Contractor's website, in the Contractor quotation /sales order or in similar documents subsequently provided by the Contractor. 2. AMENDMENTS The terms of this Master Agreement shall not be waived, altered, modified, supplemented or amended in any manner whatsoever without prior written approval of the WSCA -NASPO Contract Administrator. 3. ASSIGNMENT /SUBCONTRACT Contractor shall not assign, sell, transfer, subcontract or sublet rights, or delegate responsibilities under this contract, in whole or in part, without the prior written approval of the WSCA -NASPO Contract Administrator. 4. CANCELLATION Unless otherwise stated in the special terms and conditions, any Master Agreement may be canceled by either party upon 60 days notice, in writing, prior to the effective date of the cancellation. Further, any Participating State may cancel its participation upon 30 days written notice, unless otherwise limited or stated in the special terms and conditions of this solicitation. Cancellation may be in whole or in part. Any cancellation under this provision shall not effect the rights and obligations attending orders outstanding at the time of cancellation, including any right of and Purchasing Entity to indemnification by the Contractor, rights of payment for goods /services delivered and 9/11/2013 1:24 PM BidSync State of Utah accepted, and rights attending any warranty or default in performance in association with any order. Cancellation of the Master Agreement due to Contractor default may be immediate. 5. CONFIDENTIALITY, NON - DISCLOSURE AND INJUNCTIVE RELIEF 5.1 Confidentiality Contractor acknowledges that it and its employees or agents may, in the course of providing the Product under this Master Agreement, be exposed to or acquire information that is confidential to Participating Entity or Participating Entity's clients. Any and all information of any form that is marked as confidential or would by its nature be deemed confidential obtained by Contractor or its employees or agents in the performance of this Master Agreement, including, but not necessarily limited to (a) any Participating Entity records, (b) personnel records, and (c) information concerning individuals, is confidential information of Participating Entity ( "Confidential Information "). Any reports or other documents or items (including software) that result from the use of the Confidential Information by Contractor shall be treated in the same manner as the Confidential Information. Confidential Information does not include information that (a) is or becomes (other than by disclosure by Contractor) publicly known; (b) is furnished by Participating Entity to others without restrictions similar to those imposed by this Master Agreement; (c) is rightfully in Contractor's possession without the obligation of nondisclosure prior to the time of its disclosure under this Master Agreement; (d) is obtained from a source other than Participating Entity without the obligation of confidentiality, (e) is disclosed with the written consent of Participating Entity or; (f) is independently developed by employees, agents or subcontractors of Contractor who can be shown to have had no access to the Confidential Information. 5.2 Non - Disclosure. Contractor shall hold Confidential Information in confidence, using at least the industry standard of confidentiality, and not to copy, reproduce, sell, assign, license, market, transfer or otherwise dispose of, give, or disclose Confidential Information to third parties or use Confidential Information for any purposes whatsoever other than the performance of this Master Agreement to Participating Entity hereunder, and to advise each of its employees and agents of their obligations to keep Confidential Information confidential. Contractor shall use commercially reasonable efforts to assist Participating Entity in identifying and preventing any unauthorized use or disclosure of any Confidential Information. Without limiting the generality of the foregoing, Contractor shall advise Participating Entity immediately if Contractor learns or has reason to believe that any person who has had access to Confidential Information has violated or intends to violate the terms of this Master Agreement and Contractor shall at its expense cooperate with Participating Entity in seeking injunctive or other equitable relief in the name of Participating Entity or Contractor against any such person. Except as directed by Participating Entity, Contractor will not at any time during or after the term of this Master Agreement disclose, directly or indirectly, any Confidential Information to any person, except in accordance with this Master Agreement, and that upon termination of this Master Agreement or at Participating Entity's request, Contractor shall turn over to Participating Entity all documents, papers, and other matter in Contractor's possession that embody Confidential Information. Notwithstanding the 9/11/2013 1:24 PM BidSync State of Utah foregoing, Contractor may keep one copy of such Confidential Information necessary for quality assurance, audits and evidence of the performance of this Master Agreement. 5.3 Injunctive Relief. Contractor acknowledges that breach of this Section, including disclosure of any Confidential Information, will cause irreparable injury to Participating Entity that is inadequately compensable in damages. Accordingly, Participating Entity may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to any other legal remedies that may be available. Contractor acknowledges and agrees that the covenants contained herein are necessary for the protection of the legitimate business interests of Participating Entity and are reasonable in scope and content. 6. DEBARMENT The contractor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction (contract) by any governmental department or agency. If the contractor cannot certify this statement, attach a written explanation for review by WSCA- NASPO. 7. DEFAULTS Et REMEDIES a. The occurrence of any of the following events shall be an event of default under this Master Agreement: i. Nonperformance of contractual requirements; or ii. A material breach of any term or condition of this Master Agreement; or iii. Any representation or warranty by Contractor in response to the solicitation or in this Master Agreement proves to be untrue or materially misleading; or iv. Institution of proceedings under any bankruptcy, insolvency, reorganization or similar law, by or against Contractor, or the appointment of a receiver or similar officer for Contractor or any of its property, which is not vacated or fully stayed within thirty (30) calendar days after the institution or occurrence thereof; or v. Any default specified in another section of this Master Agreement. b. Upon the occurrence of an event of default, Lead State shall issue a written notice of default, identifying the nature of the default, and providing a period of 15 calendar days in which Contractor shall have an opportunity to cure the default. The Lead State shall not be required to provide advance written notice or a cure period and may immediately terminate this Master Agreement in whole or in part if the Lead State, in its sole discretion, determines that it is reasonably necessary to preserve public safety or prevent immediate public crisis. Time allowed for cure shall not diminish or eliminate Contractor's liability for damages, including liquidated damages to the extent provided for under this Master Agreement. c. If Contractor is afforded an opportunity to cure and fails to cure the default within the period specified in the written notice of default, Contractor shall be in breach of its obligations under this Master Agreement and Lead State shall have the right to exercise any or all of the following remedies: i. Exercise any remedy provided by law; and ii. Terminate this Master Agreement and any related Contracts or portions thereof; and iii. Impose liquidated damages as provided in this Master Agreement; and iv. Suspend Contractor from receiving future bid solicitations; and v. Suspend Contractor's performance; and 9/11/2013 1:24 PM BidSync State of Utah vi. Withhold payment until the default is remedied. d. In the event of a default under a Participating Addendum, a Participating Entity shall provide a written notice of default as described in this section and have all of the rights and remedies under this paragraph regarding its participation in the Master Agreement, in addition to those set forth in its Participating Addendum. 8. DELIVERY Unless otherwise indicated in the Master Agreement, the prices are the delivered price to any Participating State agency or political subdivision. All deliveries shall be F.O.B. destination with all transportation and handling charges paid by the contractor. Responsibility and liability for loss or damage shall remain the Contractor until final inspection and acceptance when responsibility shall pass to the Buyer except as to latent defects, fraud and Contractor's warranty obligations. The minimum shipment amount will be found in the special terms and conditions. Any order for less than the specified amount is to be shipped with the freight prepaid and added as a separate item on the invoice. Any portion of an order to be shipped without transportation charges that is back ordered shall be shipped without charge. 9. FORCE MAJEURE Neither party to this Master Agreement shall be held responsible for delay or default caused by fire, riot, acts of God and /or war which is beyond that party's reasonable control. WSCA -NASPO may terminate this Master Agreement after determining such delay or default will reasonably prevent successful performance of the Master Agreement. 10.GOVERNING LAW This procurement and the resulting agreement shall be governed by and construed in accordance with the laws of the state sponsoring and administering the procurement. The construction and effect of any Participating Addendum or order against the Master Agreement(s) shall be governed by and construed in accordance with the laws of the Participating Entity's State. Venue for any claim, dispute or action concerning an order placed against the Master Agreement(s) or the effect of an Participating Addendum shall be in the Purchasing Entity's State. 11. INDEMNIFICATION The Contractor shall defend, indemnify and hold harmless WSCA- NASPO, the Lead State and Participating Entities along with their officers, agencies, and employees as well as any person or entity for which they may be liable from and against claims, damages or causes of action including reasonable attorneys' fees and related costs for any death, injury, or damage to property arising from act(s), error(s), or omission(s) of the Contractor, its employees or subcontractors or volunteers, at any tier, relating to the performance under the Master Agreement. This section is not subject to any limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement 12. INDEMNIFICATION - INTELLECTUAL PROPERTY The Contractor shall defend, indemnify and hold harmless WSCA- NASPO, the Lead State and Participating Entities along with their officers, agencies, and employees as well as any person or entity for which they may be liable 4 9/11/2013 1:24 PM BidSync State of Utah ( "Indemnified Party ") from and against claims, damages or causes of action including reasonable attorneys' fees and related costs arising out of the claim that the Product or its use, infringes Intellectual Property rights ("Intellectual Property Claim'). The Contractor's obligations under this section shall not extend to any combination of the Product with any other product, system or method, unless: (1) the Product, system or method is: (a) provided by the Contractor or the Contractor's subsidiaries or affiliates; (b) specified by the Contractor to work with the Product; or (c) reasonably required, in order to use the Product in its intended manner, and the infringement could not have been avoided by substituting another reasonably available product, system or method capable of performing the same function; or (2) it would be reasonably expected to use the Product in combination with such product, system or method. The Indemnified Party shall notify the Contractor within a reasonable time after receiving notice of an Intellectual Property Claim. Even if the Indemnified Party fails to provide reasonable notice, the Contractor shall not be relieved from its obligations unless the Contractor can demonstrate that it was prejudiced in defending the Intellectual Property Claim resulting in increased expenses or loss to the Contractor. If the Contractor promptly and reasonably investigates and defends any Intellectual Property Claim, it shall have control over the defense and settlement of it. However, the Indemnified Party must consent in writing for any money damages or obligations for which it may be responsible. The Indemnified Party shall furnish, at the Contractor's reasonable request and expense, information and assistance necessary for such defense. If the Contractor fails to vigorously pursue the defense or settlement of the Intellectual Property Claim, the Indemnified Party may assume the defense or settlement of it and the Contractor shall be liable for all costs and expenses, including reasonable attorneys' fees and related costs, incurred by the Indemnified Party in the pursuit of the Intellectual Property Claim. This section is not subject to any limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement. 13. INDEPENDENT CONTRACTOR The contractor shall be an independent contractor, and as such shall have no authorization, express or implied to bind WSCA -NASPO or the respective states to any agreements, settlements, liability or understanding whatsoever, and agrees not to perform any acts as agent for WSCA -NASPO or the states, except as expressly set forth herein. 14. INDIVIDUAL CUSTOMER Except to the extent modified by a Participating Addendum, each Participating Entity shall follow the terms and conditions of the Master Agreement and applicable Participating Addendum and will have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement, including but not limited to, any indemnity or to recover any costs allowed in the Master Agreement and applicable Participating Addendum for their purchases. Each Participating Entity will be responsible for 9/11/2013 1:24 PM BidSync State of Utah its own charges, fees, and liabilities. The Contractor will apply the charges and invoice each Participating Entity individually. 15. INSURANCE Contractor shall, during the term of this Master Agreement, maintain in full force and effect, the insurance described in this section. Contractor shall acquire such insurance from an insurance carrier or carriers licensed to conduct business in the Participating Entity's state and having a rating of A -, Class VII or better, in the most recently published edition of Best's Reports. Failure to buy and maintain the required insurance may result in this Master Agreement's termination or at a Participating Entity's option, result in termination of its Participating Addendum. Coverage shall be written on an occurrence basis. The minimum acceptable limits shall be as indicated below, with no deductible for each of the following categories: a) Commercial General Liability covering the risks of bodily injury (including death), property damage and personal injury, including coverage for contractual liability, with a limit of not less than $1 million per occurrence /$2 million general aggregate; b) Contractor must comply with any applicable State Workers Compensation or Employers Liability Insurance requirements. Contractor shall pay premiums on all insurance policies. Such policies shall also reference this Master Agreement and shall have a condition that they not be revoked by the insurer until thirty (30) calendar days after notice of intended revocation thereof shall have been given to Participating Entity by the Contractor. Prior to commencement of the work, Contractor shall provide to the Participating Entity a written endorsement to the Contractor's general liability insurance policy that (i) names the Participating Entity as an additional insured, (ii) provides that no material alteration, cancellation, non - renewal, or expiration of the coverage contained in such policy shall have effect unless the named Participating Entity has been given at least thirty (30) days prior written notice, and (iii) provides that the Contractor's liability insurance policy shall be primary, with any liability insurance of the Participating Entity as secondary and noncontributory. Contractor shall furnish to Participating Entity copies of certificates of all required insurance within thirty (30) calendar days of the Participating Addendum's effective date and prior to performing any work. Copies of renewal certificates of all required insurance shall be furnished within thirty (30) days after renewal date. These certificates of insurance must expressly indicate compliance with each and every insurance requirement specified in this section. Failure to provide evidence of coverage may, at State's sole option, result in this Master Agreement's termination. Coverage and limits shall not limit Contractor's liability and obligations under this Master Agreement. N . 9/11/2013 1:24 PM BidSync State of Utah 16. LAWS AND REGULATIONS Any and all supplies, services and equipment offered and furnished shall comply fully with all applicable Federal and State laws and regulations. 17. LICENSE OF PRE - EXISTING INTELLECTUAL PROPERTY Contractor grants to the Participating Entity a nonexclusive, perpetual, royalty -free, irrevocable, unlimited license to publish, translate, reproduce, modify, deliver, perform, display, and dispose of the Intellectual Property, and its derivatives, used or delivered under this Master Agreement, but not created under it ( "Pre- existing Intellectual Property "). The license shall be subject to any third party rights in the Pre - existing Intellectual Property. Contractor shall obtain, at its own expense, on behalf of the Participating Entity, written consent of the owner for the licensed Pre - existing Intellectual Property. 18. NO WAIVER OF SOVEREIGN IMMUNITY In no event shall this Master Agreement, any Participating Addendum or any contract or any purchase order issued thereunder, or any act of a Lead State or a Participating Entity, be a waiver by the Participating Entity of any form of defense or immunity, whether sovereign immunity, governmental immunity, immunity based on the Eleventh Amendment to the Constitution of the United States or otherwise, from any claim or from the jurisdiction of any court. If a claim must be brought in a federal forum, then it must be brought and adjudicated solely and exclusively within the United States District Court for the Participating State. This section applies to a claim brought against the Participating State only to the extent Congress has appropriately abrogated the Participating State's sovereign immunity and is not consent by the Participating State to be sued in federal court. This section is also not a waiver by the Participating State of any form of immunity, including but not limited to sovereign immunity and immunity based on the Eleventh Amendment to the Constitution of the United States. 19. ORDER NUMBERS Master Agreement order and purchase order numbers shall be clearly shown on all acknowledgments, shipping labels, packing slips, invoices, and on all correspondence. 20. PARTICIPANTS WSCA -NASPO is the cooperative purchasing arm of the National Association of State Procurement Officials. It is a cooperative group contracting consortium for state government departments, institutions, agencies and political subdivisions (e.g., colleges, school districts, counties, cities, etc.,) for all 50 states, the District of Columbia and the organized US territories. Obligations under this Master Agreement are limited to those Participating States who have signed a Participating Addendum where contemplated by the solicitation. Financial obligations of Participating States are limited to the orders placed by the departments or other state agencies and institutions having available funds. Participating States incur no financial obligations on behalf of political subdivisions. Unless otherwise specified in the solicitation, the resulting award(s) will be permissive. 7 9/11/2013 1:24 PM BidSync State of Utah 21. ENTITY PARTICIPATION Use of specific WSCA -NASPO cooperative Master Agreements by state agencies, political subdivisions and other entities (including cooperatives) authorized by individual state's statutes to use state contracts are subject to the approval of the respective State Chief Procurement Official. Issues of interpretation and eligibility for participation are solely within the authority of the respective State Chief Procurement Official. 22. PAYMENT Payment for completion of a contract order is normally made within 30 days following the date the entire order is delivered or the date a correct invoice is received, whichever is later. After 45 days the Contractor may assess overdue account charges up to a maximum rate of one percent per month on the outstanding balance. Payments will be remitted by mail. Payments may be made via a State or political subdivision "Purchasing Card" with no additional charge. 23. PUBLIC INFORMATION This Master Agreement and all related documents are subject to disclosure pursuant to the Participating Entity's public information laws. 24. RECORDS ADMINISTRATION AND AUDIT The contractor will maintain, or supervise the maintenance of all records necessary to properly account for the payments made to the contractor for costs authorized by this Master Agreement. These records will be retained by the contractor for at least four years after the Master Agreement terminates, or until all audits initiated within the four years have been completed, whichever is later. The contractor agrees to allow WSCA- NASPO, State and Federal auditors, and state agency staff access to all the records of this Master Agreement and any order placed under this Master Agreement, for audit and inspection, and monitoring of services. Such access will be during normal business hours, or by appointment. 25.11EPORTS and ADMINISTRATIVE FEES The contractor shall submit quarterly reports to the WSCA -NASPO Contract Administrator showing the quantities and dollar volume of purchases by each participating entity. The contractor must pay a WSCA -NASPO administrative fee of one quarter of one percent (.25 %) in accordance with the terms and conditions of the Master Agreement. The WSCA- NASPO administrative fee shall be submitted quarterly and is based on sales of products and services. The WSCA -NASPO administration fee is not negotiable. This fee is to be included as part of the pricing submitted with proposal. Additionally, some States may require that an additional fee be paid directly to the State on purchases made by procuring entities within that State. For all such requests, the fee level, payment method and schedule for such reports and payments will be incorporated in a Participating Addendum that is made a part of the Master Agreement. The contractor may adjust the Master Agreement pricing accordingly for purchases made by procuring agencies within the jurisdiction of the State. All such agreements may not affect the WSCA -NASPO administrative fee or the prices paid by the procuring agencies outside the jurisdiction of the State requesting the additional fee. N. 9/11/2013 1:24 PM BidSync State of Utah 26. STANDARD OF PERFORMANCE AND ACCEPTANCE The Standard of Performance applies to all Product(s) purchased under this Master Agreement, including any additional, replacement, or substitute Product(s) and any Product(s) which are modified by or with the written approval of Contractor after Acceptance by the Participating Entity. The Acceptance Testing period shall be thirty (30) calendar days or other time period identified in the solicitation or the Participating Addendum, starting from the day after the Product is installed and Contractor certifies that the Product is ready for Acceptance Testing. If the Product does not meet the Standard of Performance during the initial period of Acceptance Testing, Participating Entity may, at its discretion, continue Acceptance Testing on a day -to -day basis until the Standard of Performance is met. Upon rejection, the Contractor will have fifteen (15) calendar days to cure the Standard of Performance issue(s). If after the cure period, the Product still has not met the Standard of Performance Participating Entity may, at its option: (1) declare Contractor to be in breach and terminate the Order; (2) demand replacement Product from Contractor at no additional cost to Participating Entity; or, (3) continue the cure period for an additional time period agreed upon by the Participating Entity and the Contractor. Contractor shall pay all costs related to the preparation and shipping of Product returned pursuant to the section. No Product shall be accepted and no charges shall be paid until the Standard of Performance is met. The warranty period will begin upon Acceptance. 27. SYSTEM FAILURE OR DAMAGE In the event of system failure or damage caused by the Contractor or its Product, the Contractor agrees to use its best efforts to restore or assist in restoring the system to operational capacity. 28. TITLE OF PRODUCT Upon Acceptance by the Participating Entity, Contractor shall convey to Participating Entity title to the Product free and clear of all liens, encumbrances, or other security interests.Transfer of title to the Product shall include an irrevocable and perpetual license to use the Embedded Software in the Product. If Participating Entity subsequently transfers title of the Product to another entity, Participating Entity shall have the right to transfer the license to use the Embedded Software with the transfer of Product title. A subsequent transfer of this software license shall be at no additional cost or charge to either Participating Entity or Participating Entity's transferee. 29. WAIVER OF BREACH Failure of Lead State or Participating Entity to declare a default or enforce any rights and remedies shall not operate as a waiver under this Master Agreement or Participating Addendum. Any waiver by the Lead State or Participating Entity must be in writing. Waiver by the Lead State or Participating Entity of any default, right or remedy under this Master Agreement or Participating Addendum, or breach of any terms or requirements shall not be construed or operate as a waiver of any subsequent default or breach of such term or requirement, or of any other term or requirement under this Master Agreement or Participating Addendum. 30. WARRANTY The Contractor warrants for a period of one year from the date of Acceptance that: (a) the Product performs according to all specific claims that the Contractor made in its response to the solicitation, (b) the Product is suitable for the ordinary purposes 9/11/2013 1:24 PM BidSync State of Utah for which such Product is used, (c) the Product is suitable for any special purposes identified in the solicitation or for which the Participating Entity has relied on the Contractor's skill or judgment, (d) the Product is designed and manufactured in a commercially reasonable manner, and (e) the Product is free of defects. Upon breach of the warranty, the Contractor will repair or replace (at no charge to the Participating Entity) the Product whose nonconformance is discovered and made known to the Contractor. If the repaired and /or replaced Product proves to be inadequate, or fails of its essential purpose, the Contractor will refund the full amount of any payments that have been made. The rights and remedies of the parties under this warranty are in addition to any other rights and remedies of the parties provided by law or equity, including, without limitation, actual damages, and, as applicable and awarded under the law, to a prevailing party, reasonable attorneys' fees and costs. 31. ASSIGNMENT OF ANTITRUST RIGHTS Contractor irrevocably assigns to a Participating Entity any claim for relief or cause of action which the Contractor now has or which may accrue to the Contractor in the future by reason of any violation of state or federal antitrust laws (15 U.S.C. § 1 -15 or a Participating Entity's state antitrust provisions), as now in effect and as may be amended from time to time, in connection with any goods or services provided to the Contractor for the purpose of carrying out the Contractor's obligations under this Master Agreement or Participating Addendum, including, at a Participating Entity's option, the right to control any such litigation on such claim for relief or cause of action. Contractor shall require any subcontractors hired to perform any of Contractor's obligations, under this Master Agreement or Participating Addendum, to irrevocably assign to a Participating Entity, as third party beneficiary, any right, title or interest that has accrued or which may accrue in the future by reason of any violation of state or federal antitrust laws (15 U.S.C. S 1 -15 or a Participating Entity's state antitrust provisions), as now in effect and as may be amended from time to time, in connection with any goods or services provided to the subcontractor for the purpose of carrying out the subcontractor's obligations to the Contractor in pursuance of this Master Agreement or Participating Addendum, including, at a Participating Entity's option, the right to control any such litigation on such claim for relief or cause of action. 32. WSCA -NASPO eMARKET CENTER Awarded responders are required to participate in the WSCA -NASPO eMarket Center and, working through WSCA- NASPO's contractor (SciQuest), connect with the eMarket Center. The ideal situation would be to use either a hosted (by SciQuest) or Punchout Level 2 catalog configurations, but actual requirements will be determined by the Lead State Contract Administrator, WSCA- NASPO, WSCA- NASPO's contractor (SciQuest) and the awarded contractor, after award. Participation does not require an awarded responder to have any special level of technology or technological understanding. nafinitinnc 10 9/11/2013 1:24 PM BidSync State of Utah Acceptance - means a written notice from a purchasing entity to contractor advising Contractor that the Product has passed its Acceptance Testing. Acceptance of a product for which acceptance testing is not required shall occur following the completion of delivery, installation, if required, and a reasonable time for inspection of the product, unless the Purchasing Entity provides a written notice of rejection to contractor. Acceptance Testing - means the process for ascertaining that the Product meets the standards set forth in the section titled Standard of Performance and Acceptance, prior to Acceptance by the Purchasing Entity. Contractor - means the person or entity delivering Products or performing services under the terms and conditions set forth in this Master Agreement. Intellectual Property - means any and all patents, copyrights, service marks, trademarks, trade secrets, trade names, patentable inventions, or other similar proprietary rights, in tangible or intangible form, and all rights, title, and interest therein. Lead State - means the State conducting this cooperative solicitation and centrally administering any resulting Master Agreement with the permission of the Signatory States. Master Agreement - means the underlying agreement executed by and between the Lead State, as WSCA -NASPO contract administrator, acting on behalf of WSCA- NASPO, and the Contractor, as now or hereafter amended. Order - means any purchase order, sales order, or other document used by a Participating Entity to order the Products. Participating Addendum - means a bilateral agreement executed by a Contractor and a Participating Entity incorporating this Master Agreement and any other additional Participating Entity specific language or other requirements ,e.g. ordering procedures specific to the Participating Entity, other terms and conditions. Participating Entity - means a state, or other legal entity, properly authorized by a state to enter into the Master Agreement or Participating Addendum or who is authorized to order under the Master Agreement or Participating Addendum. Product - Any equipment, software (including embedded software), documentation, or deliverable supplied or created by the Contractor pursuant to this Master Agreement. WSCA -NASPO -is a cooperative group contracting consortium for state procurement officials, representing departments, institutions, agencies, and political subdivisions (i.e., colleges, school districts, counties, cities, etc.) for all states and the District of Columbia. WSCA- NASPO is a cooperative purchasing arm of the National Association of State Procurement Officials (NASPO). Additional Definitions and Alternative Terms for Consideration 11 9/11/2013 1:24 PM BidSync State of Utah Below are additional definitions and alternative terms for consideration by the sourcing teams depending upon the nature of the solicitation and negotiations between the Contractor and Vendor. Embedded Software - means one or more software applications which permanently reside on a computing device. Machine Code - means microcode, basic input /output system code, utility programs, device drivers, diagnostics, and another code delivered with a computing device for the purpose of enabling the function of the computing device, as stated in its published specifications. (revised March 2013) 12 9/11/2013 1:24 PM BidSync State of Utah STATE OF UTAH SOLICITATION NO. JP14001 WSCA -NASPO Data Communications Products & Services RESPONSES DUE NO LATER THAN: Aug 30, 2013 11:00:00 AM MDT RESPONSES MAY BE SUBMITTED ELECTRONICALLY TO: www.bidsync.com RESPONSES MAY BE MAILED OR DELIVERED TO: State of Utah Division of Purchasing 3150 State Office Building, Capitol Hill Salt Lake City, Utah 84114 -1061 9/11/2013 1:24 PM BidSync State of Utah A- or so 1�6 %N t , tHOUST r �a W � o 1 6 -- I S $ _r State of Utah Request for Proposal Legal Company Name (include d /b /a if applicable) Federal Tax Identification State of Utah Sales Tax ID Mitel Business Systems, Inc. Number Number 91- 2016177 12241759- 020STC Ordering Address City State Zip Code 1146 North Alma School Rd. Mesa AZ 85201 Remittance Address (if different from ordering address) City State Zip Code PO Box 52688 Phoenix AZ 85072.2688 Type Corporation 7s Partnership Company Contact Person Proprietorship Government Sue Anders Telephone Number (include area code) Fax Number (include area code) 480 - 961.9000 703 - 904 -0568 Company =s Internet Web Address Email Address www.mitel.com usgovernmentsales @mitel.com Discount Terms (for bid purposes, bid discounts less Days Required for Delivery After Receipt of Order (see than 30 days will not be considered) 160 days attached for any required minimums) 30 days The undersigned certifies that the goods or services offered are produced, mined, grown, manufactured, or performed in Utah. Yes No W . If no, enter where produced, etc. Origin production is dependent upon product selected 9/11/2013 1:24 PM BidSync State of Utah Offeror =s Authorized Representative =s Signature I Date Type or Print Name Michelle Whittington Aug 23,2013 Position or Title Assistant Secretary 9/11/2013 1:24 PM BidSync State of Utah NOTICE When submitting a response (proposal, quote or bid) electronically through BidSync, it is the sole responsibility of the supplier to ensure that the response is received by BidSync prior to the closing date and time. Each of the following steps in BidSync MUST be completed in order to place an offer: A. Login to www.bidsyne.com; B. Locate the bid (solicitation) to which you are responding; a. Click the "Search" tab on the top left of the page; b. Enter keyword or bid (solicitation) number and click "Search "; C. Click on the "Bid title /description" to open the Bid (solicitation) Information Page; D. "View and Accept" all documents in the document section; E. Select "Place Offer" found at the bottom of the page; F. Enter your pricing, notes, other required information and upload attachments to this page; G. Click "Submit" at the bottom of the page; H. Review Offer(s); and I. Enter your password and click "Confirm ". Note that the final step in submitting a response involves the supplier's acknowledgement that the information and documents entered into the BidSync system are accurate and represent the supplier's actual proposal, quote or bid. This acknowledgement is registered in BidSync when the supplier clicks "Confirm ". BidSync will post a notice that the offer has been received. This notice from BidSync MUST be recorded prior to the closing date and time or the response will be considered late and will not be accepted. Be aware that entering information and uploading documents into BidSync may take considerable time. Please allow sufficient time to complete the online forms and upload documents. Suppliers should not wait until the last minute to submit a response. It is recommended that suppliers submit responses a minimum of 24 hours prior to the closing deadline. The deadline for submitting information and documents will end at the closing time indicated in the solicitation. All information and documents must be fully entered, uploaded, acknowledged (Confirm) and recorded into BidSync before the closing time or the system will stop the process and the response will be considered late and will not be accepted. Responses submitted in BidSync are completely secure. No one (including state purchasing staff) can see responses until after the deadline. Suppliers may modify or change their response at any time prior to the closing deadline. However, all modifications or changes must be completed and acknowledged (Confirm) in the BidSync system prior to the deadline. BidSync will post a notice that the modification/change (new offer) has been received. This notice from BidSync MUST be recorded prior to the closing date and time or the response will be considered late and will not be accepted. Utah Code 46 -4- 402(2) Unless otherwise agreed between a sender (supplier) and the recipient (State Purchasing), an electronic record is received when: (a) it enters an information processing system that the recipient has designated or uses for the purpose of receiving electronic records or information of the type sent and from which the recipient is able to retrieve the electronic record; and (b) it is in a form capable of being processed by that system. 9/11/2013 1:24 PM BidSync State of Utah REQUEST FOR PROPOSAL - INSTRUCTIONS AND GENERAL PROVISIONS 1. SUBMITTING THE PROPOSAL: (a) The Utah Division of Purchasing and General Services (DIVISION) prefers that proposals be submitted electronically. Electronic proposals may be submitted through a secure mailbox at BidSync (formerly RFP Depot, LLC) (www.bidsync.com) until the date and time as indicated in this document. It is the sole responsibility of the supplier to ensure their proposal reaches BidSync before the closing date and time. There is no cost to the supplier to submit Utah's electronic proposals via BidSync. (b) Electronic proposals may require the uploading of electronic attachments. The submission of attachments containing embedded documents is prohibited. All documents should be attached as separate files. (c) If the supplier chooses to submit the proposal directly to the DIVISION in writing: The proposal must be signed in ink, sealed, and delivered to the Division of Purchasing, 3150 State Office Building, Capitol Hill, Salt Lake City, UT 84114 -1061 by the "Due Date and Time." The "Solicitation Number" and "Due Date" must appear on the outside of the envelope. All prices and notations must be in ink or typewritten. Each item must be priced separately. Unit price shall be shown and a total price shall be entered for each item offered. Errors may be crossed out and corrections printed in ink or typewritten adjacent and must be initialed in ink by person signing offer. Unit price will govern, if there is an error in the extension. Written offers will be considered only if it is submitted on the forms provided by the DIVISION. (d) Proposals, modifications, or corrections received after the closing time on the "Due Date" will be considered late and handled in accordance with the Utah Procurement Rules, section R33 -3 -209. (e) Facsimile transmission of proposals to DIVISION will not be considered. 2. PROPOSAL PREPARATION: (a) Delivery time of products and services is critical and must be adhered to as specified. (b) Wherever in this document an item is defined by using a trade name of a manufacturer and /or model number, it is intended that the words, "or equivalent" apply. "Or equivalent" means any other brand that is equal in use, quality, economy and performance to the brand listed as determined by the DIVISION. If the supplier lists a trade name and/or catalog number in the offer, the DIVISION will assume the item meets the specifications unless the offer clearly states it is an alternate, and describes specifically how it differs from the item specified. All offers must include complete manufacturer =s descriptive literature if quoting an equivalent product. All products are to be of new, unused condition, unless otherwise requested in this solicitation. (c) Incomplete proposals may be rejected. (d) Where applicable, all proposals must include complete manufacturer =s descriptive literature. (e) By submitting the proposal the offeror certifies that all of the information provided is accurate, that they are willing and able to furnish the item(s) specified, and that prices offered are correct. (f) This proposal may not be withdrawn for a period of 60 days from the due date. 3. FREIGHT COST: Suppliers are to provide line item pricing FOB Destination Freight Prepaid. Unless otherwise indicated on the contract/purchase order, shipping terms will be FOB Destination Freight Prepaid. 4. SOLICITATION AMENDMENTS: All changes to this solicitation will be made through written addendum only. Answers to questions submitted through BidSync shall be considered addenda to the solicitation documents. Bidders are cautioned not to consider verbal modifications. 5. PROTECTED INFORMATION: Suppliers are required to mark any specific information contained in their offer which they are claiming as protected and not to be disclosed to the public or used for purposes other than the evaluation of the offer. Each request for non - disclosure must be made by completing the "Confidentiality Claim Form" located at: http://www,purchasing.utah.gov/contract/documents/confidentialityclaimform.doc with a specific justification explaining why the information is to be protected. Pricing and service elements of any proposal will not be considered proprietary. All material becomes the property of the DIVISION and may be returned only at the DIVISION's option. 6. BEST AND FINAL OFFERS: Discussions may be conducted with offerors who submit proposals determined to be reasonably susceptible of being selected for award for the purpose of assuring full understanding of, and responsiveness to, solicitation requirements. Prior to award, these offerors may be asked to submit best and final offers. In conducting discussions, there shall be no disclosure of any information derived from proposals submitted by a competing offeror. 7. SAMPLES: Samples of item(s) specified in this offer, brochures, etc., when required by the DIVISION, must be furnished free of expense to the DIVISION. Any item not destroyed by tests may, upon request made at the time the sample is furnished, be returned at the offeror's expense. 8. AWARD OF CONTRACT: (a) The contract will be awarded with reasonable promptness, by written notice, to the responsible offeror whose proposal is determined to be the most advantageous to the DIVISION, taking into consideration price and evaluation factors set forth in the RFP. No other factors or criteria will be used in the evaluation. The contract file shall contain the basis on which the award is made. Refer to Utah Code Annotated 65- 9/11/2013 1:24 PM BidSync State of Utah 56 -408. (b) The DIVISION may accept any item or group of items, or overall best offer. The DIVISION can reject any or all proposals, and it can waive any informality, or technicality in any proposal received, if the DIVISION believes it would serve the best interests of the DIVISION. (c) Before, or after, the award of a contract the DIVISION has the right to inspect the offeror's premises and all business records to determine the offeror's ability to meet contract requirements. (d) The DIVISION will open proposals publicly, identifying only the names of the offerors. During the evaluation process, proposals will be seen only by authorized DIVISION staff and those selected by DIVISION to evaluate the proposals. Following the award decision, all proposals become public information except for protected information (see number 5 above). A register of proposals and contract awards are posted at http://purchasing.utah.gov/vendor/bidtab,httnl (e) Estimated quantities are for bidding purposes only, and not to be interpreted as a guarantee to purchase any amount. (f) Utah has a reciprocal preference law which will be applied against offerors offering products or services produced in states which discriminate against Utah products. For details see Section 63G -6 -404 and 63G -6 -405, Utah Code Annotated (g) Multiple contracts may be awarded if the DIVISION determines it would be in its best interest. 9. DEBRIEFING OF UNSUCCESSFUL OFFERORS: State Purchasing does not conduct face to face or teleconference debriefings. All debriefings are to be conducted in writing. A debrief request must be submitted in writing to the Purchasing Agent within seven (7) calendar days of the award notification or rejection notification made through written correspondence or posted on BidSync. The debrief response will be limited to critiquing the strength/weakness of an offeror's proposal based on the evaluation criteria. The debriefing is intended as a courtesy to offerors, providing feedback to be used for future opportunities. Comparisons between proposals or evaluations of other proposals will not be allowed. 10. DIVISION APPROVAL: Contracts written with the State of Utah, as a result of this proposal, will not be legally binding without the written approval of the Director of the DIVISION. 11. DEBARMENT: The CONTRACTOR certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction (contract) by any governmental department or agency. If the CONTRACTOR cannot certify this statement, attach a written explanation for review by the DIVISION. 12. ENERGY CONSERVATION AND RECYCLED PRODUCTS: The contractor is encouraged to offer Energy Star certified products or products that meet FEMP (Federal Energy Management Program) standards for energy consumption. The State of Utah also encourages contractors to offer products that are produced with recycled materials, where appropriate, unless otherwise requested in this solicitation. 13. GOVERNING LAWS AND REGULATIONS: All State purchases are subject to the Utah Procurement Code, Title 63 Chapter 56 U.C.A. 1953, as amended, and the Procurement Rules as adopted by the Utah State Procurement Policy Board. These are available on the Internet at Ew,purchasing.utah.gov By submitting a bid or offer, the bidder /offeror warrants that the bidder /offeror and any and all supplies, services equipment, and construction purchased by the State shall comply fully with all applicable Federal and State laws and regulations, including applicable licensure and certification requirements. 14. SALES TAX ID NUMBER: Utah Code Annotated (UCA) 59 -12 -106 requires anyone filing a bid with the state for the sale of tangible personal property or any other taxable transaction under UCA 59 -12- 103(1) to include their Utah sales tax license number with their bid. For information regarding a Utah sales tax license see the Utah State Tax Commission's website at www.tax.utah.gov /sales. The Tax Commission is located at 210 North 1950 West, Salt Lake City, UT 84134, and can be reached by phone at (801) 297 -2200. (Revision Date: 05 Nov 2012 - RFP Instructions) 9/11/2013 1:24 PM BidSync Mitel EBP AR623 October 21, 2015 Update: August 08,2018 Mitel Business Systems, Inc. Mitel Price list and discount schedule for WSCA -NASPO AR623 Key: Discount Category Discount % HW 38% Part Number Discount Category SW, SWAS 38% WSCA ND* 0% *indicates Non - Discountable item 3300 ICF CONTROLLERS Part Number Discount Category Discount % MLP WSCA Description 50006728 HW 38% $2,500.00 $1,550.00 3300 CXi II w/ 1GB RAM Controller 50006729 HW 38% $1,500.00 $930.00 3300 CX II w/ 1GB RAM Controller 50006093 HW 38% $1,500.00 $930.00 3300 CX II Controller 50006094 HW 38% $2,500.00 $1,550.00 3300 CXi II Controller 50006266 ND 0% $150.00 $150.00 3300 CX(i) BG BATA SSD 50006266XX ND 0% $150.00 $150.00 3300 CX(i) BG BATA SSD - INTL 50006268 ND 0% $440.00 $440.00 3300 MXe III Controller 32G BATA SSD 5000626OXX ND 0% $440.00 $440.00 3300 MXelll Controller 32G BATA SSD INTL 50006731 HW 38% $3,000.00 $1,860.00 3300 MXe III w/ 1GB RAM Controller 50006269 HW 38% $3,000.00 $1,860.00 3300 MXe III Controller 50006489 ND 0% $200.00 $200.00 3300 160G BATA HDD 2 pack(Cntr- Server) 50006507 HW 38% $3,000.00 $1,860.00 AX Controller 50006509 ND 0% $100.00 $100.00 3300 AX 2G84G Flash SSD 50006509XX ND 0% $150.00 $150.00 3300 AX 2G84G Flash SSD - INTL 50006513 ND 0% $100.00 $100.00 3300 MXe III 160G BATA HDD 50006513XX ND 0% $120.00 $120.00 3300 MXe III 160G BATA HDD - INTL 54005967 SW 38% $745.00 $461.90 MiVBus Standalone SW for 3300 (no users) 54005968 SW 38% $1,495.00 $926.90 MiVBus Enterprise SW for 3300 (no users) 3300 ICP PACKAGES Part Number Discount Category Discount % MLP WSCA Description 52002541 HW 38% $8,000.00 $4,960.00 3300 User Controller 1400 52002544 HW 38% $4,760.00 $2,951.20 3300 CX Media Gateway 52002545 HW 38% $10,880.00 $6,745.60 3300 MXe Media Gateway 52002546 HW 38% $3,750.00 $2,325.00 3300 Analog User Controller 52002547 HW 38% $2,380.00 $1,475.60 3300 CX Analog Survivable Branch Office 52002548 HW 38% $3,380.00 $2,095.60 3300 CXi Analog Survivable Branch Office 54002536 SW 38% $3,000.00 $1,860.00 MiVoice Bus Gateway Base S/W Devices x64 54004610 SW 38% $2,160.00 $1,339.20 MiVoice Bus Survivable Branch Devicesx64 MIVCICE BUSINESS SYSTEM SOFTWARE Part Number Discount Category Discount % MLP WSCA Description 54003611 SW 38% $1,250.00 $775.00 MiVoice Bus S/W Base Pkg- Devices x64 54004962 SW 38% $3,000.00 $1,860.00 MiVoice Business Enterprise for ISS 54004971 SW 38% $1,500.00 $930.00 MiVoice Business Standalone S/W for 3300 54004973 SW 38% $3,000.00 $1,860.00 MiVoice Business Enterprise S/W for 3300 54005062 SW 38% $1,000.00 $620.00 3300 Upgrade to ISS 54005091 SW 38% $1,495.00 $926.90 MiVBus (MCD) 4.0 Virtual Base Software 54005111 SW 38% $1,500.00 $930.00 MiVoice Bus Standalone for ISS 54005284 SW 38% $2,100.00 $1,302.00 MiVoice Business Media Gateway Uplift 54005285 SW 38% $1,730.00 $1,072.60 MiVoice Business Media Gateway Uplift 54005366 SW 38% $1,000.00 $620.00 Convert MiVoice Business to Virtual 54005748 SW 38% $1,495.00 $926.90 MiVoice Business Virtual for Enterprise 54005901 SW 38% $0.00 $0.00 MIVolceBus Base to Hospitaly Base Uplift 54005939 SWAB 38% $38.00 $23.56 SP Capex Prom S/W Assur MiCb w/ Voice 54005969 SW 38% $745.00 $461.90 MiVoice Bus Standalone ISS SW (no users) MIVCICE BUSINESS SYSTEM LICENSES Part Number Discount Category Discount % MLP WSCA Description 54000294 SW 38% $20.00 $12.40 MiVoice Business License - Device 54000297 SW 38% $50.00 $31.00 MiVoice Business Mailbox license 54000300 SW 38% $120.00 $74.40 MiVoice Business ACID license 54000303 SW 38% $1,500.00 $930.00 MiVoice Business License - Digital Link 54000497 SW 38% $2,000.00 $1,240.00 MiVoice Business XNET 54000540 SW 38% $3,000.00 $1,860.00 MiVoice Business IP Networking 54000650 SW 38% $550.00 $341.00 MiVoice Business G.729 License 8channels 54000860 SW 38% $0.00 $0.00 3300 - Advanced Voicemail Option 54000861 SW 38% $1,750.00 $1,085.00 MiVoice Bus Voicemail Hospitality PMS 54001130 SW 38% $2,000.00 $1,240.00 MiVoice Business Voicemail Networking 54001490 SW 38% $0.00 $0.00 3300 TENANTING OPTION 54002390 SW 38% $100.00 $62.00 MiVoice Business License - SIP Trunk x1 54002701 SW 38% $75.00 $46.50 MiVoice Business License - Analog Ext 54002763 SW 38% $125.00 $77.50 MCD SIP User licence 54002949 SW 38% $900.00 $558.00 MiVoice Business Remote Management 54002950 SW 38% $7,500.00 $4,650.00 MiVoice Business MLPP 54003522 SW 38% $550.00 $341.00 MiVoice Business License -T38 Channel x4 54003691 SW 38% $45.00 $27.90 MiVoice Business External Hot Desking 54004975 SW 38% $180.00 $111.60 MiVoice Bus License - Enterprise User 54005042 SW 38% $120.00 $74.40 MiVoice Bus Standard Active Agent Lie 54005043 SW 38% $150.00 $93.00 MiVoice Bus Enterprise Active Agentt Lie 54005044 SW 38% $30.00 $18.60 MiVoice Business Standard IQ Port Lie 54005045 SW 38% $30.00 $18.60 MiVoice Business Enterprise IQ Port Lie 54005064 SW 38% $1,500.00 $930.00 MiVoice Business License -IDS Connection 54005065 SW 38% $165.00 $102.30 MiVoice Business Stnd Dynamic Extension 54005066 SW 38% $205.00 $127.10 MiVoice Bus Enterprise Dynamic Extension 54005330 SW 38% $1,000.00 $620.00 Enterprise License Group 54005400 SW 38% $900.00 $558.00 MiVoice Business SIP Trunks x10 54005401 SW 38% $4,000.00 $2,480.00 MiVoice Business SIP Trunks x50 54005970 SW 38% $1,495.00 $926.90 MiVoice Bus Enterprise ISS SW (no users) INIVOIOE USER LICENSES Part Number Discount Category Discount % MLP WSCA Description 54000291 SW 38% $220.00 $136.40 MiVoice Business License - User 54004976 SW 38% $140.00 $86.80 MiVoice Bus License - Standard User 54005328 SW 38% $295.00 $182.90 MiVoice Bus Licnse Ent Multi -device User 54005329 SW 38% $230.00 $142.60 MiVoice Bus Licnse Stnd Multi- devicoUser INIVOIOE BUSINESS SPARE COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 50001247 HW 38% $1,000.00 $620.00 3300 -128 Channel Echo Canceller 50001248 HW 38% $500.00 $310.00 ICP Dual Fiber Interface Module 50002979 HW 38% $1,200.00 $744.00 ICP Quad DSP Card 50003560 HW 38% $1,500.00 $930.00 Embedded Digital Trunk Module 50003695 HW 38% $1,500.00 $930.00 3300 Multi -mode Extended Dual FIM 50003696 HW 38% $1,800.00 $1,116.00 3300 Single -Mode Extended Dual FIM 50004070 HW 38% $750.00 $465.00 3300 QUAD BRI MODULE 50004451 HW 38% $750.00 $465.00 Quad CIM Module 50004871 HW 38% $600.00 $372.00 ANALOG OPTION BOARD II 50004920 HW 38% $500.00 $310.00 3300 CX/CXi /AX/MXe I- BUTTON FRU 50004992 HW 38% $2,500.00 $1,550.00 3300 R2 NSU (110V) 50005084 HW 38% $500.00 $310.00 MXe AC POWER SUPPLY 50005088 HW 38% $500.00 $310.00 3300 HARD DISK ASSEMBLY 50005091 HW 38% $350.00 $217.00 ABU II AC POWER SUPPLY 50005104 HW 38% $1,000.00 $620.00 4 LS Plus 12 ONS Combo Card 50005105 HW 38% $700.00 $434.00 Analog Services Unit (ABU) II 50005160 HW 38% $1,000.00 $620.00 T1 /E1 COMBO MMC II 50005182 HW 38% $500.00 $310.00 3300 AX AC POWER SUPPLY 30OW 50005184 HW 38% $600.00 $372.00 Analog Main Board III 50005441 ND 0% $200.00 $200.00 3300 AX CNTR 4 GIG VIM FLASH DRIVE 50005471 HW 38% $500.00 $310.00 3300 AX CNTL FAN ABBY FRU 50005683 HW 38% $100.00 $62.00 MXe Fan Assembly FRU 50005731 HW 38% $860.00 $533.20 24 PORT ONSP CARD 50005751 HW 38% $1,200.00 $744.00 DSP II MMC 50005761 HW 38% $100.00 $62.00 3300 MXe RACK MOUNT BRACKETS 50005883 HW 38% $300.00 $186.00 3300 512MB RAM MODULE 50006162 HW 38% $40.00 $24.80 MUSIC ON HOLD INPUT ADAPTOR 50006270 HW 38% $25.00 $15.50 Power Cord (C13) 10A 250V - Australian Plug Type 50006271 HW 38% $25.00 $15.50 Power Cord (C13) 10A 125V - North American Plug Type 50006431 HW 38% $2,000.00 $1,240.00 MXe III Raid Sub - System 50006432 HW 38% $1,250.00 $775.00 MXe III Processor 50006489XX ND 0% $200.00 $200.00 3300 160G BATA HDD 2pk INTL(Cntr- Server) 50006508 HW 38% $2,000.00 $1,240.00 AX Controller Card FRU 50006510 HW 38% $100.00 $62.00 3300 CX(i) II Fan Kit 50006593 ND 0% $2,620.00 $2,620.00 Streamline Unit -24 port 50006594 ND 0% $4,250.00 $4,250.00 StreamLine Unit -48 port 50006596 ND 0% $40.00 $40.00 Streamline BS6312 (BT)Adpt. Cable -6 Pack 50006601 ND 0% $530.00 $530.00 Streamline Power Supply 50006619 ND 0% $485.00 $485.00 Streamline - 8 port w Dongles x2 50006620 ND 0% $140.00 $140.00 Streamline Power Supply for 8 Port 50006644 ND 0% $460.00 $460.00 Streamline Dongle II - 6 Pack 50006731 HW 38% $3,000.00 $1,860.00 3300 MXe III w/ 1GB RAM Controller 50006727 HW 38% $300.00 $186.00 3300 MXe III 1GB RAM Module Upgrade 51003344 HW 38% $200.00 $124.00 3300 ICP PATCH PANEL 51300183 ND 0% $90.00 $90.00 3300 AMB /AOB Connection Unit - America 51300751 ND 0% $180.00 $180.00 50 Port System Harness 51300752 ND 0% $320.00 $320.00 100 Port System Harness 51300753 ND 0% $635.00 $635.00 200 Port System Harness 51300754 ND 0% $50.00 $50.00 5m M -F System Cable 51300836 ND 0% $75.00 $75.00 10m M -F System Cable 51300837 ND 0% $90.00 $90.00 15m M -F System Cable 52002581 HW 38% $2,250.00 $1,395.00 3300 MXE III EXPANSION KIT MW404AA HW 38% $250.00 $155.00 Cable RJ45 to 2 X BNC UPGRADES TO MIV I E BUSINESS Part Number Discount Category Discount % MLP WSCA Description 52002591 HW 38% $4,500.00 $2,790.00 SX -200 to MCD Standalone Upgrade Pkg 52002592 HW 38% $6,000.00 $3,720.00 SX -200 to MCD Enterprise Upgrade Pkg 52002660 HW 38% $8,000.00 $4,960.00 SX -2000 to MCD Rls 4.0 Upgrade Pkg. 54000582 SW 38% $9,647.00 $5,981.14 3340 Branch Office Solution Upgrade (40 -250 Users) 54001380 SW 38% $5,500.00 $3,410.00 3340 GLOBAL TO 3300 ICP S/W UPGRADE 54001381 SW 38% $2,500.00 $1,550.00 3300 R2 GATEWAY UPGRADE 54002207 SW 38% $1,500.00 $930.00 3300 CX/CXi GATEWAY UPGRADE 54002208 SW 38% $9,000.00 $5,580.00 3300 LX Digital Gateway Upgrade 54002541 SW 38% $1,785.00 $1,106.70 MiVoiceBus 200 -device IntegS/W Uplift 54002542 SW 38% $3,000.00 $1,860.00 MiVBus 1400 -device Integ S/W Uplift 54002543 SW 38% $1,375.00 $852.50 MiVBus 200 -device Gatewy S/W Uplift 54002544 SW 38% $6,930.00 $4,296.60 MiVBus 1400 -device Gatewy S/W Uplift 54002766 SW 38% $3,000.00 $1,860.00 MiVBus 500 -device Integrated S/W Uplift 54002946 SW 38% $3,500.00 $2,170.00 MiVBus MiVOfc-device Gatewy S/W Uplift 54003615 SW 38% $1,375.00 $852.50 MiVoice Bus 64 -200 Devices Uplift 54003616 SW 38% $3,150.00 $1,953.00 MiVoice Bus 200 -500 Devices Uplift 54003617 SW 38% $7,000.00 $4,340.00 MiVoice Bus 500 -5000 Devices Uplift 54004191 SW 38% $0.00 $0.00 Mailbox License SX -200 to MiVoice Business 54004192 SW 38% $0.00 $0.00 Hospitality Option - SX -200 ML/EL/ICP to MCD 54004193 SW 38% $0.00 $0.00 Migrate Analog Ext Line License to MiVBus 54004195 SW 38% $500.00 $310.00 Migrate SX -200 to MiVBus Network Link License 54004964 SW 38% $0.00 $0.00 Convert to MiVoice Bus Ent - System 54004974 SW 38% $1.00 $0.62 Convert to MiVoice Bus Ent - Units 54005241 SW 38% $45.00 $27.90 SX -200 IP Phone to MiVoice Bus Stnd User 54005242 SW 38% $60.00 $37.20 SX -200 IP Phone to MiVoice Bus Ent User 54005243 SW 38% $40.00 $24.80 SX -200 to MiVoice Bus Stnd Active Agent 54005244 SW 38% $50.00 $31.00 SX- 200toMiVoice Bus Enterpr Active Agent 54005348 SW 38% $500.00 $310.00 Migrate SX2000 to MiVBus Digital Link 54005349 SW 38% $40.00 $24.80 Convert SX2000 to MiVoice Business ACD 3300 SOFTWARE AND HARDWARE UPGRADES Part Number Discount Category Discount % MLP WSCA Description 50006594 ND 0% $4,250.00 $4,250.00 StreamLine Unit -48 port 50006596 ND 0% $40.00 $40.00 Streamline BS6312 (BT)Adpt. Cable -6 Pack 51300751 ND 0% $180.00 $180.00 50 Port System Harness 51300752 ND 0% $320.00 $320.00 100 Port System Harness 51300753 ND 0% $635.00 $635.00 200 Port System Harness 51300754 ND 0% $50.00 $50.00 5m M -F System Cable 51300836 ND 0% $75.00 $75.00 10m M -F System Cable 51300837 ND 0% $90.00 $90.00 15m M -F System Cable MIVOICE BUSINESS CONSOLES Part Number Discount Category Discount % MLP WSCA Description 52002891 SW 38% $100.00 $62.00 MiVoice Business Console Demo Kit 54006061 SWAS 38% $50.00 $31.00 PREM S/W Assur MiVoice Bus Console SP 54006070 SW 38% $0.00 $0.00 MiCollab Client presence for MiVB Consl 54006165 SW 38% $0.00 $0.00 MiCb Client user for MiVBC operator CONSOLES Part Number Discount Category Discount % MLP WSCA Description 50006642 SW 38% $40.00 $24.80 MiVoice Business Console Keyboard Labels 52002842 SW 38% $1,820.00 $1,128.40 MiVoice Business Console Bundle 54006070 SW 38% $0.00 $0.00 MiCollab Client presence for MiVB Consl 54006165 SW 38% $0.00 $0.00 MiCb Client user for MiVBC operator SPARES Part Number Discount Category Discount % MLP WSCA Description 50006619 ND 0% $485.00 $485.00 StreamLine - 8 port w Dongles x2 50006620 ND 0% $140.00 $140.00 Streamline Power Supply for 8 Port 3300 ICP SOFTWARE ASSURANCE Part Number Discount Category Discount % MLP WSCA Description 54005939 SWAS 38% $38.00 $23.56 SP Capex Prom S/W Assur MiCb w/ Voice 54006061 SWAS 38% $50.00 $31.00 PREM S/W Assur MiVoice Bus Console SP POWER ADAPTERS Part Number Discount Category Discount % MLP WSCA Description 50005611 HW 38% $25.00 $15.50 Power Cord (C13) 10A 250V - Euro Plug Type 50005612 HW 38% $25.00 $15.50 Power Cord (C13) 5A 250V - UK Plug Type 50006270 HW 38% $25.00 $15.50 Power Cord (C13) 10A 250V - Australian Plug Type 50006271 HW 38% $25.00 $15.50 Power Cord (C13) 10A 125V - North American Plug Type MIV ICE BUSINESS RASE LICENSES AND UPLIFT Part Number Discount Category Discount % MLP WSCA Description 54005293 SW 38% $3,000.00 $1,860.00 MiVoice Bus Multi -inst Enterprise Base 54005683 SWAS 38% $38.00 $23.56 Prom S/W Assur Multi -inst SP Base CAP MIVOICE BUSINESS SYSTEM SOFTWARE Part Number Discount Category Discount % MLP WSCA Description 54004602 SW 38% $25,000.00 $15,500.00 Moles Business Multi -inst Base SM/ MITEL COMMUNICATIONS DIRECTOR SOFTWARE ASSN N E Part Number Discount Category Discount % MLP WSCA Description 54005683 SWAS 38% $38.00 $23.56 Prom S/W Assur Multi -inst SP Base CAP INIVOI E OFFICE BASE PACKAGES WITH BASK VOICEMAIL Part Number Discount Category Discount % MLP WSCA Description 52002686 HW 38% $1,995.00 $1,236.90 MiVoice Office IP Base Kit no Compact Flash 52002733 HW 38% $3,550.00 $2,201.00 Axxess to 5000 Digital Upgrade Package 52002821 HW 38% $3,550.00 $2,201.00 Axxess to MiVoice Office IP Upgrade Pkg 52002827 HW 38% $1,795.00 $1,112.90 MiVoice Office Digital Base Pack 52002898 HW 38% $2,295.00 $1,422.90 MiVoice Office 250 VSB Digital Basic Pkg 52002899 HW 38% $3,295.00 $2,042.90 MiVoice Office 250 VSB Digital Value Pkg 52002900 HW 38% $2,895.00 $1,794.90 MiVoice Office 250 VSB IP Basic Pkg 52002901 HW 38% $3,895.00 $2,414.90 MiVoice Office 250 VSB IP Value Pkg 52002902 HW 38% $3,595.00 $2,228.90 MiVoice Office 250 SIP Package MIVOICE OFFICE SOLUTION LICENSES Part Number Discount Category Discount % MLP WSCA Description 54004471 SW 38% $0.00 $0.00 Convert T1 2nd port to MiVoice Office 54004477 SW 38% $0.00 $0.00 Convert ACD Prom Feature to MiVoice Ofe 54004478 SW 38% $0.00 $0.00 Convert MIVOfc RemoteACD Prom Feat to 5K 54004479 SW 38% $0.00 $0.00 Convert MiVOfc Agent Help Prom Feat to5K 54004480 SW 38% $0.00 $0.00 Convert Syst OAI Events- Axxess to MiVOfc 54004481 SW 38% $0.00 $0.00 Convert MiVOfc Desktop OAI InterraceFeat 54004482 SW 38% $0.00 $0.00 Convert OA13rdParty CallCtri Axxess to5K 54004483 SW 38% $0.00 $0.00 Convert MiVOfc Licnse -Cat A IP End Point 54005387 ND 0% $0.00 $0.00 MiVoice Ofc License - Cat E Promo Pkg 54005604 ND 0% $0.00 $0.00 MiVOfc License IP Phone Cat A to Cat D 54006062 SW 38% $900.00 $558.00 MiVoice Office Lie SIP Trunk x10 550.5312 HW 38% $1,500.00 $930.00 Attendant Console v3.0 - Single -Node 840.0408 SW 38% $1,400.00 $868.00 MiVOfc Lio-IP Phones Enable Syst pre -4.0 840.0833 SW 38% $100.00 $62.00 MiVoice Office License - SIP Trunk 840.0841 ND 0% $0.00 $0.00 MiVoice Office License -Cat B to IP Promo 840.0845 SW 38% $0.00 $0.00 Convert Axxess to MiVOfc IP Network Lie CALL PROCESSING UPGRADE LICENSE Part Number Discount Category Discount % MLP WSCA Description 52002652 HW 38% $6,000.00 $3,720.00 MiVoice Office PS -1 w/ License Key - NA 54005326 ND 0% $0.00 $0.00 MiVOfc Lie Upgd V3.X to V4.0 SWAS -only 840.0407 ND 0% $0.00 $0.00 MiVoice Office License - v1.0 to v1.1 840.0458 ND 0% $0.00 $0.00 MiVoice Office License - v1.1 to v1.2 840.0623 SW 38% $1,000.00 $620.00 MiVoice Office License - v1.2 to v2.0 840.0725 SW 38% $0.00 $0.00 MiVoice Office License - v2.0 to v2.1 840.0727 SW 38% $0.00 $0.00 MiVoice Office License - v2.1 to v2.2 840.0757 SW 38% $0.00 $0.00 MiVoice Office License - v2.x to v2.3 840.0814 SW 38% $0.00 $0.00 MiVoice Office License - v2.x to v2.4 840.0816 SW 38% $1,000.00 $620.00 MiVoice Office License - v2.x to v3.0 840.0839 ND 0% $0.00 $0.00 MiVoice Office License - v3.0 to v3.1 840.0843 ND 0% $0.00 $0.00 MiVoice Office License - v3.x to v3.2 840.0849 SW 38% $1,000.00 $620.00 MiVoice Office License - v3.x to v4.0 DIGITAL EXPANSION COMPONENTS A LICENSES Part Number Discount Category Discount % MLP WSCA Description 52002624 HW 38% $1,000.00 $620.00 MiVoice Office DDM -16 Card w/ cable 580.1001 HW 38% $900.00 $558.00 MiVOfc Digital Exp Interface (DEI) �g 580.2100 HW 38% $460.00 $285.20 MiVOfc Single Line Mdl (SLM -4) for CS /HX 580.2101 HW 38% $895.00 $554.90 MiVOfc Single Line Mdl (SLM -8) for DEI Q IN 580.2200 HW 38% $600.00 $372.00 MiVOfc Digital Endpoint Module (DEM -16) 580.2202 HW 38% $975.00 $604.50 MiVOfc DDM -16b CCA for HX (no cable) 813.1814 ND 0% $30.00 $30.00 MiVOfc CABLE DEM -16 RJ45 TO AMP 50P 15FT 813.1847 -001 ND 0% $9.00 $9.00 MiVoice Ofice Cable DEI Bin 840.0410 SW 38% $3,600.00 $2,232.00 MiVoice Ofc Licnse -IP Phones Enable Syst 840.0817 SW 38% $1,500.00 $930.00 MiVoice Office License - Enable DEI #3 840.0818 SW 38% $1,000.00 $620.00 MiVoice Office License - Enable DEI #4 IP NETWORKING LICENSE Part Number Discount Category Discount % MLP WSCA Description 840.0223 SW 38% $2,200.00 $1,364.00 MiVOfc License - IP Network 5200 to 5400 840.0224 SW 38% $2,000.00 $1,240.00 MiVoice Office License - IP Networking 840.0225 SW 38% $4,000.00 $2,480.00 MiVoice Office License - IP Netwod( 5400 840.0636 SW 38% $2,200.00 $1,364.00 MiVOfc Lio-IP Network 5400 -5600 pre -v4.0 PREMIUM FEATURE LICENSES Part Number Discount Category Discount % MLP WSCA Description 54005357 SW 38% $500.00 $310.00 MiVoice Office License UVM E -mail Synch 54005358 SW 38% $500.00 $310.00 MiVoice Office License - UVM BES Synch 54005359 SW 38% $500.00 $310.00 MiVoice Office License - Meet -Me Conf 54005399 SW 38% $500.00 $310.00 MiVoice Office License Hot Desk tm 840.0228 SW 38% $140.00 $86.80 MiVoice Office License - Agent Help 4) 840.0229 SW 38% $140.00 $86.80 MiVoice Office License - Analog VIM HG 840.0230 SW 38% $140.00 $86.80 MiVolceOfficeLicense - ACD 840.0231 SW 38% $840.00 $520.80 MiVoice Office License VIM AMIS Network 840.0232 SW 38% $280.00 $173.60 MiVoice Office License VM PrivateNetwork 840.0233 SW 38% $280.00 $173.60 MiVoice Office License - Remote ACD Q. 840.0319 SW 38% $280.00 $173.60 MiVoice Office License - Desktop Interface All 840.0320 SW 38% $420.00 $260.40 MiVoice Office License - Syst OAI Events 840.0321 SW 38% $420.00 $260.40 MiVOfc Licnse Syst OAI 3rdParty CaIICtd 840.0819 SW 38% $150.00 $93.00 MiVoice Office License - File -based MOH 840.0844 SW 38% $500.00 $310.00 MiVoice Office License - Dyn Ext Express TRUNKINTERFAE Part Number Discount Category Discount % MLP WSCA Description 580.2304 HW 38% $390.00 $241.80 MiVOfc Loop Start Mdl (LSM -4) for CS /HX 580.2702 HW 38% $1,000.00 $620.00 MiVOfc Dual T1 /E1/PRI J1 M-2) for CS /HX 840.0227 SW 38% $1,400.00 $868.00 MiVoice Office License - Single PRI 840.0234 SW 38% $125.00 $77.50 MiVoice Office License -IP Gateway Trunk 840.0759 SW 38% $1,000.00 $620.00 MiVOfc Licnse Enable 2nd Port on T1 /El IN STORAGE CARDS AND BASK VOIEMAIL UPGRADES Part Number Discount Category Discount % MLP WSCA Description 50006500 ND 0% $100.00 $100.00 MiVoice Office 2GB Compact Flash NA C? 50006501 HW 38% $285.00 $176.70 MiVoice Office 2GB Compact FlashUK 840.0460 SW 38% $1,000.00 $620.00 MiVoice Office License - UVM Ports x4 841.1152 ND 0% $60.00 $60.00 MiVoice Office 1GB Compact Flash NA 841.1154 ND 0% $165.00 $165.00 MiVoice Office 1GB Compact Flash UK ENDPOINT DEVICE LICENSES Part Number Discount Category Discount % MLP WSCA Description ®1 54005605 ND 0% $0.00 $0.00 MiVOfc Licnse Softph Cat B to SIP Cat F C9 840.0226 SW 38% $150.00 $93.00 MiVoice Office License - IP Phone Cat A 840.0415 SW 38% $50.00 $31.00 MiVoice Office License - IP Phone Cat C 840.0416 SW 38% $140.00 $86.80 MiVoice Office License - IP Phone Cat D 840.0417 SW 38% $70.00 $43.40 MiVoice Office License - Dig Phone Cat E 840.0418 SW 38% $100.00 $62.00 MiVoice Office License - IP Phone Cat F SPARES Part Number Discount Category Discount % MLP WSCA Description 50006488 HW 38% $50.00 $31.00 MiVoice Office HX to DEI Cable 1Bin 50006504 HW 38% $250.00 $155.00 KIT WALL MOUNT BKTS HX CONT, PS & 2 DEI M 50006552 HW 38% $100.00 $62.00 MiVOfc Cable DDM -16 3M To AMP 50P 3M 50006619 ND 0% $485.00 $485.00 StreamLine - 8 port w Dongles x2 50006620 ND 0% $140.00 $140.00 Streamline Power Supply for 8 Port 550.3026 ND 0% $195.00 $195.00 Kit External Modem MiVO Office/Axxess 550.5310 HW 38% $2,500.00 $1,550.00 Attendant Console v3.0 - Multi -Node 580.1003 HW 38% $1,000.00 $620.00 MIVOfc HX Controller Chassis 580.2020 HW 38% $1,200.00 $744.00 MIVOfc Processor Expansion Card (PEC -1) 580.2304 HW 38% $390.00 $241.80 MIVOfc Loop Start Mdl (LSM -4) for CS /HX 580.3000 HW 38% $1,000.00 $620.00 MIVOfc HX Processor Mdl (HPM) 580.9126 ND 0% $50.00 $50.00 MIVOfc HX Ctrl Pwr Sup 120W 24VDC 5A 813.1873 ND 0% $40.00 $40.00 USB to Serial Converter Cable 823.1392 ND 0% $10.00 $10.00 Bracket Mnt CS5200/5400 Base Sys Chassis 828.1514 HW 38% $1,500.00 $930.00 CT Gateway Sftwr (Multiple Application) 828.1523 HW 38% $200.00 $124.00 CT Gateway Software (Single Application) 828.1692 ND 0% $35.14 $35.14 MiVoice Office Wall Mount Kit 828.1771 HW 38% $80.00 $49.60 KIT BRKTS HX CONT AND PS WALL MOUNT 841.0892 ND 0% $35.00 $35.00 MiVoice Office Software License Key MITEL PHONE MANAGER Part Number Discount Category Discount % MLP WSCA Description 51302771 ND 0% $350.00 $350.00 Mitel Phone Manager Team Lead (x1) 51302773 ND 0% $1,995.00 $1,995.00 Mitel Comm Sery Multi -Node Upgrade 51302774 ND 0% $1,995.00 $1,995.00 Mitel Comm Sery Real -Time SMDR Link 51302776 ND 0% $225.00 $225.00 Mitel Phone Manager Pro User (x1) 51303111 ND 0% $350.00 $350.00 Mitel Phone Manager Start Kit (8- users) 51303114 ND 0% $250.00 $250.00 Mitel Phone Manager In -house System 51303115 ND 0% $250.00 $250.00 Mitel Phone Manager Demo Kit 51303119 ND 0% $395.00 $395.00 Mitel Phone Manager Outlook User (x8) 51303273 ND 0% $600.00 $600.00 Mitel Phone Manager Softphone Option (x8 51303487 ND 0% $350.00 $350.00 Mitel Phone Manager Migration Kit 8 -user 51303548 ND 0% $60.00 $60.00 Mitel Phone Manager Outlook Single User 51303549 ND 0% $495.00 $495.00 Mitel Phone Manager Outlook 10 User Pack 51303550 ND 0% $2,225.00 $2,225.00 Mitel Phone Manager Outlook 50 User Pack 51303551 ND 0% $80.00 $80.00 Mitel Phone Mgr Softphone Add -On Single 51303552 ND 0% $600.00 $600.00 Mitel Phone Mgr Softphone Add -On 10 User 51303553 ND 0% $2,700.00 $2,700.00 Mitel Phone Mgr Softphone Add -On 50 User MIV ICE BUSINESS SPARE COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 50006619 ND 0% $485.00 $485.00 StreamLine - 8 port w Dongles x2 50006620 ND 0% $140.00 $140.00 Streamline Power Supply for 8 Port MIC CAMPAIGN MANAGER Part Number Discount Category Discount % MLP WSCA Description 51303148 ND 0% $9,995.00 $9,995.00 MiCC Campaign Mgr Base Sys Swr - 5 Users 51303149 ND 0% $495.00 $495.00 MiCC Campaign Mgr User License X -200 ICP CARDS /NODES Part Number Discount Category Discount % MLP WSCA Description 50003726 HW 38% $290.00 $179.80 SX -200 IP Stratum 3 Clock Module SX -200 ICP SYSTEM SOFTWARE Part Number Discount Category Discount % MLP WSCA Description 50006511 ND 0% $100.00 $100.00 SX -200 AX SW Kit 50006511XX ND 0% $100.00 $100.00 SX -200 AX SW Kit - INTL 54002834 SW 38% $1,100.00 $682.00 Advanced Messaging SW Options Bundle 54002836 SW 38% $1,295.00 $802.90 Premier SW Options Bundle 54002837 SW 38% $1,000.00 $620.00 Hospitality SW Options Bundle 54002838 SW 38% $195.00 $120.90 SX -200 ICP Core SW Options Bundle 54002839 SW 38% $295.00 $182.90 24 Max. IP Sets SW Options Bundle 54002840 SW 38% $795.00 $492.90 64 Max. IP Sets SW Options Bundle 54002841 SW 38% $1,295.00 $802.90 100 Max. IP Sets SW Options Bundle 54003082 SW 38% $600.00 $372.00 Uplift Max 24 to Max 64 IP Sets SW 54003083 SW 38% $600.00 $372.00 Uplift Max 64 to Max 100 IP Sets SW 54003084 SW 38% $1,700.00 $1,054.00 Uplift Max 100 to Max 248 IP Sets SW 54003085 SW 38% $195.00 $120.90 SX -200 ICP Core SW w Speech Rec Server Option Bundle 54003441 SW 38% $4,140.00 $2,566.80 MX w ASU Hospitality Software Bundle SX -200 ICP SOFTWARE OPTIONS Part Number Discount Category Discount % MLP WSCA Description 53001620 SW 38% $0.00 $0.00 SX -200 ICP Std Unif Messaging Serv/Maint 1 yr 54000131 SW 38% $1,221.00 $757.02 SX -200 ICP Suite Services Option 54000660 SW 38% $110.00 $68.20 IP Phone License 54000661 SW 38% $100.00 $62.00 1 P Network Channel License 54000890 SW 38% $550.00 $341.00 Compression Resource License (8 Channels) 54000921 SW 38% $25.00 $15.50 Voicemail Box License 54000922 SW 38% $80.00 $49.60 Voicemail Box License x 4 54000923 SW 38% $400.00 $248.00 IP Phone License x 4 O 54000924 SW 38% $0.00 $0.00 Digital Bay License 54000925 SW 38% $250.00 $155.00 Compression Resource License x 2 54000927 SW 38% $500.00 $310.00 Recorded Announcement Device 54000929 SW 38% $350.00 $217.00 2nd Port on IP Phones License IS 54000930 SW 38% $750.00 $465.00 SX -200 ICP Voicemail PMS 0) 54001134 SW 38% $500.00 $310.00 SX -200 ICP Hospitality Option A 54001231 SW 38% $300.00 $186.00 Internet Gateway Option SX -200 ICP IN 54002469 SW 38% $500.00 $310.00 SX -200 EL/ML Single Network Link License 0) 54002761 SW 38% $3,200.00 $1,984.00 DID Server (embedded) IN 54002832 SW 38% $75.00 $46.50 TDM Device License 9109 -532- 001 -NA SW 38% $0.00 $0.00 Auto Attendant Option 9109 -532- 007 -NA SW 38% $813.00 $504.06 Superset 4000 Series Sets Option 9109 -532- 010 -NA SW 38% $408.00 $252.96 Fax Tone Detection Option 9109 -532- 011 -NA SW 38% $0.00 $0.00 SX -200 Voicemail Softkey Option 9109 -532- 013 -NA SW 38% $3,360.00 $2,083.20 ACID Real Time Event Option 9109 -532- 021 -NA SW 38% $813.00 $504.06 Record A Call Option 9109 -532- 022 -NA SW 38% $2,440.00 $1,512.80 CLASS Sets Option I X -200 MLIELISX -200 ICP COMMON SOFTWARE OPTIONS Part Number Discount Category Discount % MLP WSCA Description 54000660 SW 38% $110.00 $68.20 IP Phone License X -200 ICP SYSTEM LICENSES O Part Number Discount Category Discount % MLP WSCA Description ° 54002415 SW 38% $500.00 $310.00 SX -200 ICP Network Link License 54002436 SW 38% $245.00 $151.90 SX -200 ICP ISDN AUTO MIN /MAX Software 54002440 SW 38% $813.00 $504.06 SX -200 ICP Centralized VIM & Attendant SW 54002441 SW 38% $813.00 $504.06 SX -200 ICP Software License SS4000 Sets 54002443 SW 38% $408.00 $252.96 SX -200 ICP Mitel App Interface(M SW 54002445 SW 38% $950.00 $589.00 SX -200 ICP ACID Real Time Events Software 54002446 SW 38% $500.00 $310.00 SX -200 ICP Class Sets Software Option 54002447 SW 38% $813.00 $504.06 SX -200 ICP Record A Call Software Option 54002449 SW 38% $1,000.00 $620.00 SX -200 ICP SUPERSET 3/4DN/400 SERIES SW 54002450 SW 38% $1,403.00 $869.86 SX -200 ICP Q.SIG SOFTWARE OPTION Q. 54002451 SW 38% $750.00 $465.00 SX -200 ICP ISDN MIN /MAX SOFTWARE OPTION 54002831 SW 38% $0.00 $0.00 BONS /Class Line Card License X -200 ICP END USER LICENSES Part Number Discount Category Discount % MLP WSCA Description 54002414 SW 38% $120.00 $74.40 SX -200 ICP ACD Single Agent license X -200 ICP SPARE COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 50005184 HW 38% $600.00 $372.00 Analog Main Board III X -200 ISDN NODE ICARDS Part Number Discount Category Discount % MLP WSCA Description 9109 -532- 015 -NA SW 38% $1,221.00 $757.02 SX- 200EL/ML Min /Max Software Option (PRI Card) 9109 -532- 020 -NA SW 38% $1,403.00 $869.86 SX -200 QSIG Network Software Option X -200 ICP VERTICAL MARKET PACKAGES Part Number Discount Category Discount % MLP WSCA Description 52002391 HW 38% $9,500.00 $5,890.00 200 ICP AX Hospitality Hardware Package O C? SPARE COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 50001248 HW 38% $500.00 $310.00 ICP Dual Fiber Interface Module 50002979 HW 38% $1,200.00 $744.00 ICP Quad DSP Card 50003560 HW 38% $1,500.00 $930.00 Embedded Digital Trunk Module g 50003695 HW 38% $1,500.00 $930.00 3300 Multi -mode Extended Dual FIM ®1 50003696 HW 38% $1,800.00 $1,116.00 3300 Single -Mode Extended Dual FIM C9 50005160 HW 38% $1,000.00 $620.00 T1 /E1 COMBO MMC II 50006162 HW 38% $40.00 $24.80 MUSIC ON HOLD INPUT ADAPTOR X -200 EL MAXIMUM USER DEVICES � Part Number Discount Category Discount % MLP WSCA Description 9109 -530- 072 -NA SW 38% $673.00 $417.26 SX -200 ML /EL 72 Maximum User Devices 9109 -530- 096 -NA SW 38% $673.00 $417.26 SX -200 ML /EL 96 Maximum User Devices 9109 -530- 120 -NA SW 38% $673.00 $417.26 SX -200 ML /EL 120 Maximum User Devices 9109 -530- 144 -NA SW 38% $673.00 $417.26 SX -200 ML /EL 144 Maximum User Devices Cc 9109 -530- 168 -NA SW 38% $673.00 $417.26 SX200 ML/EL 168 Maximum User Devices 9109 -530- 192 -NA SW 38% $673.00 $417.26 SX200 ML/EL 192 Maximum User Devices 9109 -530- 216 -NA SW 38% $673.00 $417.26 SX -200 ML /EL 216 Maximum User Devices 9109 -530- 336 -NA SW 38% $1,777.00 $1,101.74 SX -200 EL 336 Maximum User Devices 9109 -530- 432 -NA SW 38% $813.00 $504.06 SX -200 EL 432 Maximum User Devices 9109 -530- 552 -NA SW 38% $813.00 $504.06 SX -200 EL 552 Maximum User Devices X -200 MUEL STANDARD SYSTEM SOFTWARE AND OPTIONS Part Number Discount Category Discount % MLP WSCA Description 54002463 SW 38% $95.00 $58.90 SX -200 EL + IP Node Single IP Set License 54002464 SW 38% $100.00 $62.00 SX -200 EL & IP Node IP Network Channel License 54002466 SW 38% $300.00 $186.00 SX -200 EL & IP Node IP Set License x 4 54002468 SW 38% $600.00 $372.00 SX -200 EUML MOSS 5 ACD AGENTS LICENSE 9109 -532- 003 -NA SW 38% $0.00 $0.00 Lodging Hotel /Motel Option 9109 -532- 004 -NA SW 38% $0.00 $0.00 PMS Interface Option W 9109 -532- 006 -NA SW 38% $813.00 $504.06 Centralized Voicemail & Centralized Attendant C� CL G� FEATURE LI (126, 256, CPC 512 &ATM 1024) Part Number Discount Category Discount % MLP WSCA Description 840.0050 SW 38% $420.00 $260.40 System OAI Events Feature 840.0051 SW 38% $420.00 $260.40 Sys CAI Third Party Call Control Feature NETWORKING LICENSE (ATM 1024) Part Number Discount Category Discount % MLP WSCA Description I 840.0019 SW 38% $4,000.00 $2,480.00 Networking License for ATM (1024) ACCESS V11.0 - IF NETWORKING APPLICATIONS Part Number Discount Category Discount % MLP WSCA Description 827.9150 HW 38% $3,000.00 $1,860.00 Upgrade EVM Card 200 Mailbox to PAL PAREIREPLAEMENT PART ° Part Number Discount Category Discount % MLP WSCA Description 550.3026 ND 0% $195.00 $195.00 Kit External Modem MiVO Office/Axxess 806.1046 HW 38% $30.00 $18.60 TRANSFORMER WALL 24VAC 1.25A 813.1596 ND 0% $10.00 $10.00 Cable AC Pwr 18/3 Eft- 8ft Detach NETWORKING LICENSES (64,128 & 256) Part Number Discount Category Discount % MLP WSCA Description 840.0016 SW 38% $2,500.00 $1,550.00 Networking License for 128 840.0017 SW 38% $3,000.00 $1,860.00 Networking License for 256 NETWORKING LICENSE (512) Part Number Discount Category Discount % MLP WSCA Description 840.0018 SW 38% $3,500.00 $2,170.00 Networking License for 512 SYSTEM MANAGER - IF NETWORKING LICENSES Part Number Discount Category Discount % MLP WSCA Description 840.0117 SW 38% $1,800.00 $1,116.00 LICENSE 161PRC NETWORKING PORTS () 840.0118 SW 38% $2,200.00 $1,364.00 LICENSE 32 IPRC NETWORKING PORTS ENDPOINT ICE LICENSES Part Number Discount Category Discount % MLP WSCA Description 840.0132 SW 38% $1,200.00 $744.00 LIC CATEGORY A 8 IP ENDPOINTS 840.0210 SW 38% $200.00 $124.00 LIC CATEGORY A KIT FOR 1 IP EP CPC LICENSES Part Number Discount Category Discount % MLP WSCA Description 840.0090 HW 38% $1,125.00 $697.50 Call Processing Card -128 Licenses ENTERPRISE MANAGER Part Number Discount Category Discount % MLP WSCA Description C? 54001240 SW 38% $10,000.00 $6,200.00 Ent Mgr License - Managed System x 10 54001242 SW 38% $6,000.00 $3,720.00 Ent Mgr License - Managed System x 5 54001243 SW 38% $37,000.00 $22,940.00 Ent Mgr License - Solution Wide 54005719 SW 38% $8,000.00 $4,960.00 Enterprise Manager Base S/W ENTERPRISE MANAGER UPGRADES g Part Number Discount Category Discount % MLP WSCA Description 54002133 SW 38% $2,000.00 $1,240.00 Voice Quality Manager Option 54005352 SW 38% $2,000.00 $1,240.00 Enterprise Manager Reporting IF PHONES IF CONSOLES Part Number Discount Category Discount % MLP WSCA Description 50005664 HW 38% $255.00 $158.10 53241P Phone 50005811 HW 38% $1,800.00 $1,116.00 5540 IP Console M 50005847 HW 38% $210.00 $130.20 5312 IP Phone 50005991 HW 38% $595.00 $368.90 5360 IP Phone 50006191 HW 38% $250.00 $155.00 5320 IP Phone 50006476 HW 38% $395.00 $244.90 5330e IP Phone 50006478 HW 38% $495.00 $306.90 5340e IP Phone 50006517 ND 0% $105.00 $105.00 5505 Guest IP Phone Cordless NA 50006518 ND 0% $35.00 $35.00 5505 Guest Cordless Handset w /Cradle NA 50006580 HW 38% $995.00 $616.90 MiVoice Conference Unit (aka UC360 Audio variant) 50006622 ND 0% $40.00 $40.00 Audio Y -Cable for Revolabs Extension Microphone System 50006634 HW 38% $325.00 $201.50 5320e IP Phone (Backlit) 50006640 HW 38% $495.00 $306.90 5330e IP Phone, Red 50006732 HW 38% $305.00 $189.10 5324 IP Phone (TAA) 50006733 HW 38% $250.00 $155.00 5312 IP Phone (TAA) 50006734 HW 38% $715.00 $443.30 5360 IP Phone (TAA) 50006736 HW 38% $390.00 $241.80 5320e IP Phone (Backlit) (TAA) 50006737 HW 38% $300.00 $186.00 5320 IP Phone (TAA) 50006738 HW 38% $475.00 $294.50 5330e IP Phone (TAA) 50006739 HW 38% $595.00 $368.90 5340e IP Phone (TAA) 51011571 HW 38% $165.00 $102.30 5304 IP Phone 51302468 ND 0% $350.00 $350.00 Revolabs HD Tabletop Directional Microphone (NA) 51302471 ND 0% $595.00 $595.00 Revolabs HD Dual Channel System (w /o Microphones) (NA) 51302672 ND 0% $75.00 $75.00 Revolabs Tabletop Charger Always On (NA) 51302673 ND 0% $350.00 $350.00 Revolabs HD Lapel Microphone (NA) 52002823 ND 0% $795.00 $795.00 Panasonic SP -105 LAN Camera Bundle (NA) 52002829 ND 0% $1,195.00 $1,195.00 Panasonic SP -305 LAN Camera Bundle (NA) 80C00001AAA -A ND 0% $179.99 $179.99 68651 w/o AC adapter 80C00002AAA -A ND 0% $229.99 $229.99 68671 w/o AC adapter 80C00003AAA -A ND 0% $299.99 $299.99 68691 w/o AC Adapter 80C00005AAA -A ND 0% $99.99 $99.99 68631 w/o AC adapter A6725- 0131 -2055 ND 0% $249.99 $249.99 6725 Lync Phone IP DESKTOP APPLICATIONS Part Number Discount Category Discount % MLP WSCA Description 51016170 SW 38% $0.00 $0.00 Live Content Suite (For 5320/5320e/5330e/5340e/5360 Phones) 54004400 SW 38% $500.00 $310.00 MiVoice Bus License - HTML Apps x50 54004891 SW 38% $50.00 $31.00 MiVoice Bus License - HTML Apps x5 PERIPHERALS Part Number Discount Category Discount % MLP WSCA Description 50001754 HW 38% $685.00 $424.70 5485 IP Paging Unit 50004197 HW 38% $180.00 $111.60 Line Interface Module (NA) 50004198 HW 38% $180.00 $111.60 Line Interface Module (UK) 50005402 HW 38% $230.00 $142.60 Cordless (DECT) Accessories Module Euro 50005403 HW 38% $250.00 $155.00 Cordless (DECT) Handset w /Charging Plate Euro 50005404 HW 38% $360.00 $223.20 Cordless (DECT) Headset w /Chg Crdl Euro 50005405 HW 38% $250.00 $155.00 Cordless (DECT) Handset w /Charging Plate NA 50005522 HW 38% $360.00 $223.20 Cordless (DECT) Headset w /Chg Cradle NA 50005711 HW 38% $365.00 $226.30 Cordless (DECT) HandseUModule Bundle NA 50005712 HW 38% $470.00 $291.40 Cordless (DECT) HeadseUModule Bundle NA 50005713 HW 38% $365.00 $226.30 Cordless (DECT) HandseUModule Bundle (Euro) 50005714 HW 38% $470.00 $291.40 Cordless(DECT)HeadsettModule Bundle Euro 50005914 HW 38% $265.00 $164.30 PKM 12 -Button Kit (for 53)od85x8 Phones) 50005915 HW 38% $450.00 $279.00 PKM 48 -Button Kit (for 53)od85x8 Phones) 50006371 HW 38% $265.00 $164.30 Gigabit Ethernet Stand (v2) 50006402 HW 38% $185.00 $114.70 Bluetooth Module (for Bluetooth HandsettHeadset) 50006441 HW 38% $250.00 $155.00 Bluetooth HandseUModule Bundle 50006442 HW 38% $195.00 $120.90 Bluetooth Handset w/5300 Charging Plate 51015284 HW 38% $325.00 $201.50 IP DECT Repeater NA 51015285 HW 38% $325.00 $201.50 IP DECT Repeater Euro 51015587 HW 38% $325.00 $201.50 IP DECT Repeater UK 51301098 HW 38% $495.00 $306.90 IP DECT Stand & 5610 Handset Bundle NA (w /new P /S) 51301099 HW 38% $495.00 $306.90 IP DECT Stand & 5610 Handset Bundle Euro 51301100 HW 38% $250.00 $155.00 5610 IP DECT Handset NA 51301101 HW 38% $250.00 $155.00 5610 IP DECT Cordless Handset Euro 80C00007AAA -A ND 0% $199.99 $199.99 M6851 expansion module (color label) 80C00010AAA -A ND 0% $79.99 $79.99 M6801 expansion module (paper label) DIGITAL. PHONES Part Number Discount Category Discount % MLP WSCA Description 50006122 HW 38% $185.00 $114.70 8528 Telephone (NA) 50006123 HW 38% $295.00 $182.90 8568 Telephone (NA) POWER ADAPTERS Part Number Discount Category Discount % MLP WSCA Description 50005300 HW 38% $40.00 $24.80 24VDC PwrAdpt Univer 100 -240V 50 -60 Hz 50005611 HW 38% $25.00 $15.50 Power Cord (C13) 10A 250V - Euro Plug Type 50005612 HW 38% $25.00 $15.50 Power Cord (C13) 5A 250V -UK Plug Type 50006270 HW 38% $25.00 $15.50 Power Cord (C13) 10A 250V - Australian Plug Type 50006271 HW 38% $25.00 $15.50 Power Cord (C13) 10A 125V- North American Plug Type 50006521 ND 0% $7.50 $7.50 5505 Charging Cradle Power Adapter NA 50006760 HW 38% $390.00 $241.80 Multi -Port GigE PoE Switch (TAM 51000582 HW 38% $8.00 $4.96 Power Cord (C7) with UK Plug Type 51004990 HW 38% $8.00 $4.96 Power Cord (C7) with Euro Plug Type 51005172 HW 38% $8.00 $4.96 Power Cord (C7) with NA Plug Type 51011501 HW 38% $8.00 $4.96 Power Cord (C7) with Australian Plug Type 51015131 HW 38% $40.00 $24.80 802.3af Power Adapter Universal, 48VDC 100- 240VAC 50 -60Hz C8 51015616 HW 38% $30.00 $18.60 5610 IP DECT Repeater Power Adapter NA FRU 51015617 HW 38% $30.00 $18.60 5610 IP DECT Repeater Power Adapter UK FRU 51015619 HW 38% $30.00 $18.60 5610 IP DECT Repeater Power Adapter Euro FRU 51300948 HW 38% $30.00 $18.60 IP DECT Stand Power Supply Universal FRU 51300949 HW 38% $30.00 $18.60 5610 Handset Charging Cradle Power Adapter Universal FRU 51301151 HW 38% $120.00 $74.40 Gb 802.3at Power Adapter Universal (90 -264 VDC) (50 -60 Hz) 51301282 HW 38% $325.00 $201.50 Multi -Port GigE PoE Switch, Universal (802.3at) 87- 00013AAA -A ND 0% $25.00 $25.00 AC Adapter - L5 48V NA SPARE DESKTOP COMPONENTS Part Number Discount Category Discount % MLP Description 50002822 HW 38% $185.00 $114.70 PKM 12- Button Unit FRU (53)od85x8) 50002824 HW 38% $410.00 $254.20 PKM 48- Button Unit FRU (53)od85x8) 50004471 HW 38% $15.00 $9.30 5200/5300/85x8 Series 35 Degree Angle Stand - FRU 50005230 HW 38% $500.00 $310.00 5300 Series Wideband Handset 7kHz x 25 50005231 HW 38% $500.00 $310.00 5300 /85x8 Series v4 Handset x 25 50005521 HW 38% $230.00 $142.60 Cordless (DECT) Accessories Module NA 50005662 HW 38% $115.00 $71.30 PKM Interface Module (v2) (5300/85x8) 50005663 HW 38% $100.00 $62.00 5302/5304 IP Phone Wall Mount Kit x 16 50006212 HW 38% $20.00 $12.40 GIN Cordless Headset Cable (for 5540 Console) 50006222 HW 38% $350.00 $217.00 5360 Blank Branding Plate (Qty. 100) 50006443 HW 38% $120.00 $74.40 5300 Charging Plates (DECT /BT) (10 Pack) 50006503 HW 38% $50.00 $31.00 Line Cord Translation Kit for Office 250 Phones (5 Pack)(NA) 50006525 ND 0% $50.00 $50.00 5505 Cordless Guest Handset NA (FRU) 50006527 ND 0% $110.00 $110.00 5505 Guest IP Phone Base Unit NA (FRU) 50006529 ND 0% $25.00 $25.00 5505 Handset Charging Cradle w/o Power Adapter (FRU)(2 Pack) 50006531 ND 0% $100.00 $100.00 5505 Phone Base Lens (50 Pack) (FRU) 50006535 HW 38% $250.00 $155.00 Cordless (DECT) Headset FRU (NA) 50006536 HW 38% $250.00 $155.00 Cordless (DECT) Headset FRU (Euro) 50006587 HW 38% $50.00 $31.00 HDMI Custom Cable Extender (10 Feet) (FRU) 50006614 HW 38% $250.00 $155.00 Universal Camera Mounting Bracket 51011572 HW 38% $45.00 $27.90 5304 IP Phone Hospitality Kit 51012287 ND 0% $50.00 $50.00 5540 Lens & Label Kit Universal (FRU) 51013125 ND 0% $60.00 $60.00 5300 Icon Labels English (MIV Bus /SX -200 ICP) (25 Pack) 51013126 ND 0% $60.00 $60.00 5300 Icon Labels English (MiV Office 250) (25 Pack) 51013678 ND 0% $60.00 $60.00 8528/8568 Icon Overlay Labels English (Office 250) (25 Pack) 51014825 HW 38% $700.00 $434.00 5304 Blank Branding Plate (Qty. 200) 51015389 HW 38% $350.00 $217.00 IP DECT Stand NA, FRU 51015390 HW 38% $350.00 $217.00 IP DECT Stand Euro, FRU 51015402 HW 38% $30.00 $18.60 5610 Handset Charging Cradle Universal FRU 51015404 HW 38% $40.00 $24.80 5610 IP DECT Cordless Handset Battery Pack, FRU 51301725 HW 38% $100.00 $62.00 5610 Handset Plastic Belt Clip FRU (25 Pack) 51302277 ND 0% $625.00 $625.00 Panasonic HD Network Camera WV -SP105 NA 51302278 ND 0% $75.00 $75.00 HDMI Cable 25 Feet / 8M (FRU) 51302437 ND 0% $895.00 $895.00 Panasonic HD Network Camera SP305 (NA) 51302439 ND 0% $100.00 $100.00 Panasonic Camera Wall Mount (for SP305) (FRU) 51302440 ND 0% $325.00 $325.00 Panasonic SP305 Camera Lens 2.8mp - 12mm Universal 51302676 ND 0% $90.00 $90.00 Revolabs Battery Charger Adapter Universal Spare 51302677 ND 0% $40.00 $40.00 Revolabs Microphone Battery Universal (Spare) BOCOOOOBAAA -A ND 0% $54.99 $54.99 K6801 QY keybaord 80C00011AAA -A ND 0% $25.00 $25.00 68001 Wall Mount Kit 87- 00001AMI -A ND 0% $25.00 $25.00 68001 Mitel Branded Logo Plate (Package Qty 50) 87- 00077AAA -A ND 0% $250.00 $250.00 68001 HD Handset(Qty 10) 87- 00079AAA -A ND 0% $120.00 $120.00 68631 Stand(Qty 10) 87- 00081AAA -A ND 0% $120.00 $120.00 68691 Stand(Qty 10) 87- 00082AAA -A ND 0% $125.00 $125.00 68001 Blank Logo Plate(Qty 50) 87- 00084AAA -A ND 0% $40.00 $40.00 68651 Clear Plastic Cover(25) 87- 00085AAA -A ND 0% $40.00 $40.00 M6801 Clear Plastic Cover(25) 9132 -800- 208 -NA HW 38% $110.00 $68.20 Handset Curly Cord Dark Grey 1 0ft (AII Phones) (25 Pk) - FRU D0067- 0002 -0000 NO 0% $25.00 $25.00 Lync Wall Mount Kit MITEL DESKTOP - EXTENDED WARRANTY SW 38% Part Number Discount Category Discount % MLP WSCA Description 50005664EW60 ND 0% $15.30 $15.30 Extended Warranty 5324 IP Phone 50005847EW60 ND 0% $12.60 $12.60 Extended Warranty 5312 IP Phone 50005991 EW60 ND 0% $35.70 $35.70 Extended Warranty 5360 IP Phone 50006122EW60 ND 0% $11.00 $11.00 Extended Warranty 8528 Telephone (NA) 50006123EW60 ND 0% $18.00 $18.00 Extended Warranty 8568 Telephone (NA) 50006191 EW60 ND 0% $15.00 $15.00 Extended Warranty 5320 IP Phone 50006476EW60 ND 0% $24.00 $24.00 Extended Warranty 5330e IP Phone 5000647BEW60 ND 0% $30.00 $30.00 Extended Warranty 5340e IP Phone 50006580EW60 ND 0% $60.00 $60.00 Extended Warranty MiVoice Conference Phone 50006591 EW60 ND 0% $90.00 $90.00 Extended Warranty MiVoice Video Phone 50006732EW60 ND 0% $18.00 $18.00 Extended Warranty 5324 IP Phone (TAA) 50006733EW60 ND 0% $15.00 $15.00 Extended Warranty 5312 IP Phone (TAA) 50006734EW60 ND 0% $43.00 $43.00 Extended Warranty 5360 IP Phone (TAA) 50006735EW60 ND 0% $108.00 $108.00 Extended Warranty MiVoice Video Phone (TAA) 50006736EW60 ND 0% $23.00 $23.00 Extended Warranty 5320e IP Phone (Backlit) (TAA) 50006737EW60 ND 0% $18.00 $18.00 Extended Warranty 5320 IP Phone (TAA) 5000673BEW60 ND 0% $29.00 $29.00 Extended Warranty 5330e IP Phone (TAA) 50006739EW60 ND 0% $36.00 $36.00 Extended Warranty 5340e IP Phone (TAA) 50006740EW60 ND 0% $72.00 $72.00 Extended Warranty MiVoice Conference Phone (TAA) 51011571 EW60 ND 0% $9.90 $9.90 Extended Warranty 5304 IP Phone CONFERENCE PRONE $0.00 54001628 SW Part Number Discount Category Discount % MLP WSCA Description 50006591 HW 38% $1,495.00 $926.90 MiVoice Video Unit 50006735 HW 38% $1,795.00 $1,112.90 MiVoice Video Phone (TAA) 50006740 HW 38% $1,195.00 $740.90 MiVoice Conference Phone (TAA) 54006651 HW 38% $750.00 $465.00 MiVoice Conference Phone to Video Phone Upgrade License MIVOIOE BUSINESS SPARE COMPONENTS $0.00 54001773 Part Number Discount Category Discount % MLP WSCA Description 50006270 HW 38% $25.00 $15.50 Power Cord (C13) 10A 250V - Australian Plug Type 50006271 HW 38% $25.00 $15.50 Power Cord (C13) 10A 125V - North American Plug Type NUPOINT STANDARD EDITION (NP-STD) Part Number Discount Category Discount % MLP 54002984 SW 38% $30,000.00 54002985 SW 38% $2,000.00 54004113 SW 38% $15,000.00 54004114 SW 38% $4,600.00 54005499 SW 38% $2,900.00 STANDARD EDITION (NP -STD) OR SINGLE SERVER (NP) Part Number Discount Category Discount % MLP 54002986 SW 38% $3,000.00 54002987 SW 38% $4,000.00 54003191 SW 38% $750.00 54003192 SW 38% $1,000.00 54005498 SW 38% $7,500.00 54006063 SW 38% $6,000.00 NUPOINT SINGLE SERVER (NP-SW Part Number Discount Category Discount % MLP 54002988 SW 38% $5,000.00 54002989 SW 38% $6,000.00 54003571 SW 38% $7,500.00 54005500 SW 38% $0.00 ALL VERSIONS OF NUPOINT (NP) Part Number Discount Category Discount % MLP 54001624 SW 38% $2,500.00 54001627 SW 38% $0.00 54001628 SW 38% $250.00 54001634 SW 38% $1,000.00 54001635 SW 38% $800.00 54001636 SW 38% $2,500.00 54001637 SW 38% $2,300.00 54001641 SW 38% $0.00 54001773 SW 38% $2,500.00 54002220 SW 38% $1,500.00 WSCA Description $18,600.00 NPUM Advanced UM unlimited users $1,240.00 NPUM Stnd Advanced UM System Enable $9,300.00 NPUM Stnd UM - unlimited users $2,852.00 NPUM Stnd 5.0 Base Options Bundle $1,798.00 Convert NPUM Standard to Virtual WSCA Description $1,860.00 NPUM Stnd /SS 81 to 9 -32 Ports Uplift $2,480.00 NPUM Stnd /SS 81 to 33- 641 Uplift $465.00 NPUM Stnd /SS 21 to 9- 321 Uplift $620.00 NPUM Stnd /SS 21 to 33- 641 Uplift $4,650.00 NPUM Virtual Base $3,720.00 vNP 8 Ports WSCA Description $3,100.00 NPUM SS 8 Ports to 65 -96 Ports Uplift $3,720.00 NPUM SS 8 Ports to 97 -120 Ports Uplift $4,650.00 NP -UM 640 SS Base Options Bundle $0.00 Convert NPUM SS to Virtual WSCA Description $1,550.00 NPUM Voice Mail Networking $0.00 NPUM Record A Call $155.00 NPUM Personal Call Director Users x10 $620.00 NPUM Hospitality IP -PMS Integration $496.00 NPUM Hospitality - Generic Hotel Prompts $1,550.00 NPUM Forms / NPUM On Demand $1,426.00 NPUM Call Detail Recorder $0.00 NPUM Competitive TUI $1,550.00 NPUM +1 Prompt Language $930.00 NPUM Personal Call Director Users x 100 54002375 SW 38% $1,000.00 $620.00 NPUM Fax on One Port (max 6 1node) 54002434 SW 38% $5,000.00 $3,100.00 NPUM Personal Call Director Users x 1000 54002684 SW 38% $1,500.00 $930.00 NPUM Advanced UM Users x 50 54002685 SW 38% $2,500.00 $1,550.00 NPUM Advanced UM Users x 100 54002691 SW 38% $20,000.00 $12,400.00 NPUM Advanced UM Users x 1000 54002692 SW 38% $1,200.00 $744.00 NPUM Text to Speech Port 54004106 SW 38% $325.00 $201.50 NPUM Advanced UM Users x10 54004107 SW 38% $17.50 $10.85 NPUM Standard UM Users x1 54004108 SW 38% $150.00 $93.00 NPUM Standard UM Users x10 54004109 SW 38% $600.00 $372.00 NPUM Standard UM Users x50 54004110 SW 38% $40.00 $24.80 NPUM Outbound Fax User x1 54004111 SW 38% $325.00 $201.50 NPUM Outbound Fax Users x10 54004112 SW 38% $1,000.00 $620.00 NPUM Outbound Fax Users x50 54005498 SW 38% $7,500.00 $4,650.00 NPUM Virtual Base 54005862 SW 38% $200.00 $124.00 NPUM Speech Navigation Users x10 54005863 SW 38% $3,000.00 $1,860.00 NPUM System Enablement for G.729 54005881 SW 38% $0.00 $0.00 NPUM 640 Migration SPEECH AUTO ATTENDANT Part Number Discount Category Discount % MLP WSCA Description 54003291 SW 38% $2,500.00 $1,550.00 NPUM Speech Auto Attendant Only 54003292 SW 38% $1,000.00 $620.00 NPUM SAA +1 SAA Port 54003293 SW 38% $500.00 $310.00 NPUM SAA Corp Directory Names x50 54003294 SW 38% $8,000.00 $4,960.00 NPUM SAA Corp Directory Names x2000 54003300 SW 38% $2,500.00 $1,550.00 Upgrade - NPUM Base to SAA 54004054 SW 38% $15.00 $9.30 NPUM SAA Corp Directory Name x1 MITEL NUPINT - LEGACY COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 54002367 SW 38% $4,000.00 $2,480.00 NPUM Stnd 8 -Port to 65 -120 Ports Uplift 54002419 SW 38% $2,300.00 $1,426.00 NPUM 9 to 12 Upgrade Base Option 54002531 SW 38% $2,300.00 $1,426.00 NuPoint Messenger Rel 8 to current Upgrade Option 54002983 SW 38% $1,500.00 $930.00 Upgd NPUM Stnd 10.0 to Current Release 54003384 SW 38% $1,500.00 $930.00 Upgd NPUM Stnd 11.0 to Current Release PBX INTEGRATIONS Part Number Discount Category Discount % MLP WSCA Description 51006451 HW 38% $3,500.00 $2,170.00 Intel PIMG - PBX / DSE 8 port Unit 51006453 HW 38% $2,700.00 $1,674.00 Intel PIMG - Analog 8 port Unit 54001622 SW 38% $1,800.00 $1,116.00 NPUM IP Integration (max4 connections) 54001850 SW 38% $1,000.00 $620.00 NPUM Enhanced SMDI Integration ENT MSG - PARE /REPLACEMENT PARTS Part Number Discount Category Discount % MLP WSCA Description 550.5111 ND 0% $60.00 $60.00 Floppy Disk Drive 1.44 MB ENT MSG - FAX LICENSES Part Number Discount Category Discount % MLP WSCA Description 840.0810 HW 38% $400.00 $248.00 Enterprise Messaging - 1 Fax Port TELEW RKER SOLUTION Part Number Discount Category Discount % MLP WSCA Description 54003905 SW 38% $0.00 $0.00 Upgrade TW to MBG 54004491 SW 38% $50.00 $31.00 Sip Trunking Channel Proxy 54004571 SW 38% $250.00 $155.00 MiVoice Border Gateway Base 54004572 SW 38% $150.00 $93.00 MBG TW service 1 User 54004573 SW 38% $1,100.00 $682.00 MBG TW service 10 User 54004575 SW 38% $4,750.00 $2,945.00 MBG TW service 50 User 54004577 SW 38% $8,250.00 $5,115.00 MBG TW service 100 User 54004578 SW 38% $0.00 $0.00 Upgrade - Teleworker 4.5 to MBG 5.1 54004582 SW 38% $340.00 $210.80 MBG 5 session Compression License 54005339 SW 38% $250.00 $155.00 MiVoice Border Gateway Virtual 54005423 SW 38% $250.00 $155.00 Convert MBG to Virtual 54005472 SW 38% $250.00 $155.00 IPv6 License for MBG 54005803 SW 38% $1,500.00 $930.00 Virtual MBG Sry Expiry limos Extension SIP TRUNK PROXY Part Number Discount Category Discount % MLP 54005339 SW 38% MICO B - MOBILITY SOFTWARE LICENSES Part Number Discount Category Discount % MLP 54005753 SWAS 38% MBG/TE1_EWORKER SOFTWARE ASSURANCE Part Number Discount Category Discount % MLP 54005753 SWAS 38% MICONTACT CENTER (MIC ) BUSINESS EDITION WSCA Description $250.00 $155.00 MiVoice Border Gateway Virtual WSCA Description $1.00 $0.62 Prem SWAS MBG ServiceProviderClient WSCA Description $1.00 $0.62 Prem SWAS MBG ServiceProviderClient Part Number Discount Category Discount % MLP WSCA Description 51013320 SW 38% $9,500.00 $5,890.00 MCC BE - Start Pack -2 media, 5 Agts 51013321 SW 38% $500.00 $310.00 MCC BE -1 Agents Add -On 51300633 SW 38% $1.00 $0.62 Upgrade - MiContact Center BE to EE 51300636 SW 38% $170.00 $105.40 MiCC BE /EE Integrated Client x1 51300637 SW 38% $600.00 $372.00 MiCC BE /EE Integrated Client x5 51300638 SW 38% $1,150.00 $713.00 MiCC BE /EE Integrated Clients x10 51300639 SW 38% $215.00 $133.30 MiCC BE /EE Screen Pop x1 51300641 SW 38% $1,950.00 $1,209.00 MiCC BE /EE Screen Pop x10 51301173 SW 38% $3,100.00 $1,922.00 MiCC BE IVR Base Software 51301174 SW 38% $2,000.00 $1,240.00 MiCC BE IVR Routing Ports x2 51301878 SW 38% $150.00 $93.00 MiCC Softphone for VMware View x1 51302168 ND 0% $19,050.00 $19,050.00 MiCC Outbound /Call Script Base S/W 51302169 ND 0% $1,270.00 $1,270.00 MiContact Center Call Scripting Seat x1 51302170 ND 0% $11,430.00 $11,430.00 MiContact Center Call Scripting Seatsx10 51302171 ND 0% $49,125.00 $49,125.00 MiContact Center Call Scripting Seatsx50 51302908 SW 38% $3,325.00 $2,061.50 MiCC BE Base Starter Pack Bundle 51302910 SW 38% $2,150.00 $1,333.00 MiCC BE CCM Reporting Agent Bundle x5 51302911 SW 38% $185.00 $114.70 MiCC BE CCM Desktop Agent Bundle x1 51303031 SW 38% $675.00 $418.50 MiCC BE /EE Integrated Client Bundle x5 51303050 SW 38% $1,300.00 $806.00 MiCC BE /EE Integrated Client Bundle x10 54002590 SW 38% $2,700.00 $1,674.00 MiCC BE Base Agents x5 + Supervisor 54002602 SW 38% $1,600.00 $992.00 MiCC BE Reporting Agents x 5 54002603 SW 38% $150.00 $93.00 MiCC BE Desktop Supervisor 54002608 SW 38% $1,850.00 $1,147.00 MiCC BE Interactive Contact Center 54002644 SW 38% $200.00 $124.00 MiCC BE CCM Desktop Agents x 5 COMPETITIVE DISPLACEMENT FOR CONTACT CENTERS Part Number Discount Category Discount % MLP WSCA Description 51301878 SW 38% $150.00 $93.00 MiCC Softphone for VMware View x1 51302168 ND 0% $19,050.00 $19,050.00 MiCC Outbound /Call Script Base S/W 51302169 ND 0% $1,270.00 $1,270.00 MiContact Center Call Scripting Seat x1 51302170 ND 0% $11,430.00 $11,430.00 MiContact Center Call Scripting Seatsx10 51302171 ND 0% $49,125.00 $49,125.00 MiContact Center Call Scripting Seatsx50 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 MINTAT CENTER (MIC) COMMON COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 51302172 ND 0% $850.00 $850.00 MiCC Preview Dialer AddOn Seat x1 51302173 ND 0% $7,615.00 $7,615.00 MiCC Preview Dialer AddOn Seats x10 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 MICONTACT CENTER HARDWARE Part Number Discount Category Discount % MLP WSCA Description 51302172 ND 0% $850.00 $850.00 MiCC Preview Dialer AddOn Seat x1 51302173 ND 0% $7,615.00 $7,615.00 MiCC Preview Dialer AddOn Seats x10 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 MINTAT CENTER (MIC) ENTERPRISE EDITION Part Number Discount Category Discount % MLP WSCA Description 51300640 SW 38% $1,000.00 $620.00 MiCC BE /EE Screen Pop x5 51302927 SW 38% $16,675.00 $10,338.50 MiCC EE Premium Starter Pack Bundle 4) 0 I. Ta A G� C, 51303863 SWAS 38% $1.00 $0.62 MiCC Teleopti WFM SWA PREM MICONTACT CENTER (MI CC) ENTERPRISE EDITION Part Number Discount Category Discount % MLP WSCA Description 51300541 SW 38% $7,995.00 $4,956.90 MiCC EE Standard Starter Pack 51300542 SW 38% $11,950.00 $7,409.00 MiCC EE Advanced Starter Pack 51300543 SW 38% $15,950.00 $9,889.00 MiCC EE Premium Starter Pack 51300551 SW 38% $600.00 $372.00 MiContact Center EE Standard Agent x1 51300552 SW 38% $4,000.00 $2,480.00 MiContact Center EE Standard Agent x10 51300553 SW 38% $12,500.00 $7,750.00 MiContact Center EE Standard Agent x50 51300554 SW 38% $20,000.00 $12,400.00 MiContact Center EE Standard Agent x100 51300555 SW 38% $775.00 $480.50 MiContact Center EE Advanced Agent x1 51300556 SW 38% $6,000.00 $3,720.00 MiContact Center EE Advanced Agent x10 51300557 SW 38% $18,750.00 $11,625.00 MiContact Center EE Advanced Agent x50 51300558 SW 38% $29,000.00 $17,980.00 MiContact Center EE Advanced Agent x100 51300559 SW 38% $1,200.00 $744.00 MiContact Center EE Premium Agent x1 51300560 SW 38% $10,000.00 $6,200.00 MiContact Center EE Premium Agent x10 51300562 SW 38% $40,000.00 $24,800.00 MiContact Center EE Premium Agent x50 51300563 SW 38% $60,000.00 $37,200.00 MiContact Center EE Premium Agent x100 51300597 SW 38% $5,000.00 $3,100.00 MiContact Center EE License - Network 51300598 SW 38% $850.00 $527.00 MiContact Center EE System Admin x1 51300601 SW 38% $4,351.00 $2,697.62 Upgd - MiCC EE Stnd to Adv Starter Pk 51300602 SW 38% $8,751.00 $5,425.62 Upgd - MiCC EE Stnd to Prem Starter Pk 51300603 SW 38% $4,400.00 $2,728.00 Upgd - MiCC EE Adv to Prem Starter Pk 51300610 SW 38% $193.00 $119.66 Contact Center Std to Adv Agt Upg - 1 pk 51300611 SW 38% $660.00 $409.20 Contact Center Std to Pre Agt Upg - 1 pk 51300612 SW 38% $468.00 $290.16 Contact Center Adv to Pre Agt Upg - 1 pk 51300643 SW 38% $0.00 $0.00 MiCC EE TryBBuy - 1 -5 Prom Agents 51300670 SW 38% $4,200.00 $2,604.00 MiContact Center BE /EE Virtual 51300673 SW 38% $4,200.00 $2,604.00 MiCC BE /EE Virtual Bundle (CC /IVR/CA) 51300955 SW 38% $3,200.00 $1,984.00 MiContact Center EE Basic Starter Pack 51300957 SW 38% $500.00 $310.00 MiContact Center EE Basic Agent x1 51300958 SW 38% $3,050.00 $1,891.00 MiContact Center EE Basic Agents x10 51300960 SW 38% $11,000.00 $6,820.00 MiContact Center EE Basic Agents x50 51300961 SW 38% $14,500.00 $8,990.00 MiContact Center EE Basic Agents x100 51300962 SW 38% $5,275.00 $3,270.50 Upgd MiCC EE Basic to Stnd Starter Pk 51300963 SW 38% $9,625.00 $5,967.50 Upgd MiCC EE Basic to Adv Starter Pk 51300964 SW 38% $14,025.00 $8,695.50 Upgd MiCC EE Basic to Prom Starter Pk 51300965 SW 38% $110.00 $68.20 CC Basic to Std Agt Upg # 1 Pk 51300966 SW 38% $1,045.00 $647.90 Upgd MiCC EE Basic to Stnd Agents x10 51300967 SW 38% $1,650.00 $1,023.00 Upgd MiCC EE Basic to Stnd Agents x50 51300969 SW 38% $303.00 $187.86 CC Basic to Adv Agt Upg # 1 Pk 51300970 SW 38% $3,245.00 $2,011.90 Upgd MiCC EE Basic to Adv Agents x10 51300971 SW 38% $8,525.00 $5,285.50 Upgd MiCC EE Basic to Avd Agents x50 51300973 SW 38% $770.00 $477.40 CC Basic to Adv Prem Upg # 1 Pk 51300974 SW 38% $7,645.00 $4,739.90 Upgrade MiCC EE Basic to Prom x10 51300975 SW 38% $31,900.00 $19,778.00 Upgd MiCC EE Basic to Prem x50 51300977 SW 38% $2,200.00 $1,364.00 Upgd MiCC EE Stnd to Adv Agents x10 51300978 SW 38% $6,000.00 $3,720.00 Upgd MiCC EE Stnd to Adv Agents x50 51300980 SW 38% $6,600.00 $4,092.00 Upgd MiCC EE Stnd to Prom Agent x10 51300981 SW 38% $30,250.00 $18,755.00 Upgd MiCC EE Stnd to Prom Agent x50 51300983 SW 38% $4,400.00 $2,728.00 Upgd MiCC EE Adv to Prom Agent x10 51300984 SW 38% $21,875.00 $13,562.50 Upgd MiCC EE Adv to Prom Agent x50 51302912 SW 38% $3,850.00 $2,387.00 MiCC EE Basic Starter Pack Bundle 51302913 SW 38% $630.00 $390.60 MiCC EE Basic Agent Bundle x1 51302914 SW 38% $4,350.00 $2,697.00 MiCC EE Basic Agent Bundle x10 51302915 SW 38% $17,500.00 $10,850.00 MiCC EE Basic Agent Bundle x50 51302916 SW 38% $27,500.00 $17,050.00 MiCC EE Basic Agent Bundle x100 51302917 SW 38% $7,850.00 $4,867.00 MiCC EE Standard Starter Pack Bundle 51302918 SW 38% $670.00 $415.40 MiCC EE Standard Agent Bundle x1 51302919 SW 38% $5,000.00 $3,100.00 MiCC EE Standard Agent Bundle x10 51302920 SW 38% $17,750.00 $11,005.00 MiCC EE Standard Agent Bundle x50 51302921 SW 38% $31,000.00 $19,220.00 MiCC EE Standard Agent Bundle x100 51302922 SW 38% $12,675.00 $7,858.50 MiCC EE Advanced Starter Pack Bundle 51302923 SW 38% $920.00 $570.40 MiCC EE Advanced Agent Bundle x1 51302924 SW 38% $7,450.00 $4,619.00 MiCC EE Advanced Agent Bundle x10 51302925 SW 38% $26,000.00 $16,120.00 MiCC EE Advanced Agent Bundle x50 51302926 SW 38% $43,500.00 $26,970.00 MiCC EE Advanced Agent Bundle x100 51302928 SW 38% $1,345.00 $833.90 MiCC EE Premium Agent Bundle x1 51302929 SW 38% $11,450.00 $7,099.00 MiCC EE Premium Agent Bundle x10 51302930 SW 38% $47,250.00 $29,295.00 MiCC EE Premium Agent Bundle x50 51302931 SW 38% $74,500.00 $46,190.00 MiCC EE Premium Agent Bundle x100 51302932 SW 38% $44.00 $27.28 Upgd MiCC EE Basic to Std Agt Bndle x 1 51302933 SW 38% $715.00 $443.30 Upgd MiCC EE Basic to Std Agt Bndle x 10 51302934 SW 38% $3,850.00 $2,387.00 Upgd MiCC EE Basic to Std Agt Bndle x 50 51302935 SW 38% $320.00 $198.40 Upgd MiCC EE Basic to Adv Agt Bndle x 1 51302936 SW 38% $3,410.00 $2,114.20 Upgd MiCC EE Basic to Adv Agt Bndle x 10 51302937 SW 38% $9,350.00 $5,797.00 Upgd MiCC EE Basic to Adv Agt Bndle x 50 51302938 SW 38% $785.00 $486.70 Upgd MiCC EE Basic to Prom Agt Bndle x 1 51302939 SW 38% $7,810.00 $4,842.20 Upgd MiCC EE Basic to Prom Agt Bndle x10 51302940 SW 38% $32,725.00 $20,289.50 Upgd MiCC EE Basic to Prom Agt Bndle x50 51302959 SW 38% $275.00 $170.50 Upgd MiCC EE Standard to Advanced x 1 51302960 SW 38% $745.00 $461.90 Upgd MiCC EE Standard to Premium x 1 51302961 SW 38% $470.00 $291.40 Upgd MiCC EE Advanced to Premium x 1 51303077 SW 38% $2,695.00 $1,670.90 Upgd MiCC EE Std to Adv Agt Bundle x10 51303078 SW 38% $9,075.00 $5,626.50 Upgd MiCC EE Std to Adv Agt Bundle x 50 51303079 SW 38% $7,095.00 $4,398.90 Upgd MiCC EE Std to Prem Agt Bundle x 10 51303080 SW 38% $32,450.00 $20,119.00 Upgd MiCC EE Std to Prem Agt Bundle x 50 51303081 SW 38% $4,400.00 $2,728.00 Upgd MiCC EE Adv to Prem Agt Bundle x 10 51303082 SW 38% $23,375.00 $14,492.50 Upgd MiCC EE Adv to Prem Agt Bundle x 50 51303083 SW 38% $4,400.00 $2,728.00 Upgd MiCC Basic to Std Bundle Starter Pk 51303084 SW 38% $9,710.00 $6,020.20 Upgd MiCC Basic to Adv Bundle Starter Pk 51303085 SW 38% $14,110.00 $8,748.20 Upgd MiCC Basic to Prom Bundle Strtr Pk 51303086 SW 38% $5,310.00 $3,292.20 Upgd MiCC Std to Adv Bundle Starter Pk 51303087 SW 38% $9,710.00 $6,020.20 Upgd MiCC Std to Prem Bundle Starter Pk 51303089 SW 38% $4,400.00 $2,728.00 Upgd MiCC Adv to Prem Bundle Starter Pk 51303828 SW 38% $7,055.00 $4,374.10 Promo MiCC Basic to Prom Bundle Strtr Pk 51303829 SW 38% $4,855.00 $3,010.10 Promo MiCC Std to Prom Bundle Starter Pk 51303830 SW 38% $2,200.00 $1,364.00 Promo MiCC Adv to Prom Bundle Starter Pk 51303831 SW 38% $392.00 $243.04 Promo MiCC EE Basic to Prem Agt Bndl x1 51303833 SW 38% $3,905.00 $2,421.10 Promo MiCC EE Basic to Prem Agt Bndl x10 51303835 SW 38% $372.50 $230.95 Promo MiCC EE Std to Prom Agt Bundle x1 51303836 SW 38% $3,547.50 $2,199.45 Promo MiCC EE Std to Prom Agt Bundle x10 51303837 SW 38% $16,225.00 $10,059.50 Promo MiCC EE Std to Prom Agt Bundle x50 51303838 SW 38% $235.00 $145.70 Promo MiCC EE Adv to Prom Agt Bundle x1 51303839 SW 38% $2,200.00 $1,364.00 Promo MiCC EE Adv to Prom Agt Bundle x10 51303840 SW 38% $11,687.50 $7,246.25 Promo MiCC EE Adv to Prom Agt Bundle x50 51303848 ND 0% $22,500.00 $22,500.00 MiCC Teleopti WFM Advanced Starter Pack 51303849 ND 0% $32,000.00 $32,000.00 MiCC Teleopti WFM Premium Starter Pack 51303850 ND 0% $450.00 $450.00 MiCC Teleopti WFM Advanced Agent x1 51303851 ND 0% $4,400.00 $4,400.00 MiCC Teleopti WFM Advanced Agent x10 51303852 ND 0% $21,500.00 $21,500.00 MiCC Teleopti WFM Advanced Agent x50 51303853 ND 0% $42,000.00 $42,000.00 MiCC Teleopti WFM Advanced Agent x100 51303854 ND 0% $640.00 $640.00 MiCC Teleopti WFM Premium Agent x1 51303855 ND 0% $6,300.00 $6,300.00 MiCC Teleopti WFM Premium Agent x10 51303856 ND 0% $31,000.00 $31,000.00 MiCC Teleopti WFM Premium Agent x50 51303857 ND 0% $61,000.00 $61,000.00 MiCC Teleopti WFM Premium Agent x100 51303858 ND 0% $11,400.00 $11,400.00 MiCC Teleopti WFM AdvtoPrem Start PK Upg 51303859 ND 0% $228.00 $228.00 MiCC Teleopti WFM AdvtoPrem Agt Upg x1 51303860 ND 0% $1.00 $1.00 MiCC Teleopti WFM Custom Software Pkg 51303861 ND 0% $0.00 $0.00 MiCC Teleopti WFM Connector 51303862 SWAB 38% $1.00 $0.62 MiCC Teleopti WFM SWA STD 51303864 ND 0% $1,500.00 $1,500.00 MiCC Teleopti WFM Adv Services x1 day 51303897 SW 38% $7,012.50 $4,347.75 Promo MiCC EE Basic to Prom Strtr Pk 51303898 SW 38% $4,375.50 $2,712.81 Promo MiCC EE Std to Prom Starter Pk 51303899 SW 38% $2,200.00 $1,364.00 Promo MiCC EE Adv to Prem Starter Pk 51303900 SW 38% $385.00 $238.70 Promo MiCC EE Basic to Prem Agt x1 51303901 ND 0% $1.00 $1.00 MiCC Teleopti WFM T& L 51303902 SW 38% $3,822.50 $2,369.95 Promo MiCC EE Basic to Prom Agt x10 51303903 SW 38% $15,950.00 $9,889.00 Promo MiCC EE Basic to Prom Agt x50 51303904 SW 38% $330.00 $204.60 Promo MiCC EE Std to Prem Agt x1 51303905 SW 38% $3,300.00 $2,046.00 Promo MiCC EE Std to Prom Agt x10 51303907 SW 38% $15,125.00 $9,377.50 Promo MiCC EE Std to Prom Agt x50 51303908 SW 38% $234.00 $145.08 Promo MiCC EE Adv to Prem Agt x1 51303909 SW 38% $2,200.00 $1,364.00 Promo MiCC EE Adv to Prem Agt x10 51303910 SW 38% $10,937.50 $6,781.25 Promo MiCC EE Adv to Prem Agt x50 Part Number Discount Category Discount % MLP WSCA Description 51300547 SW 38% $5,950.00 $3,689.00 MiCC EE IVR Stnd Routing Starter Pk 51300548 SW 38% $7,950.00 $4,929.00 MiCC EE IVR Adv Routing Starter Pk 51300549 SW 38% $12,950.00 $8,029.00 MiCC EE IVR Premium Routing Starter Pk I� 51300550 SW 38% $3,750.00 $2,325.00 MICC EE IVR Redundant Routing Start Pk 51300575 SW 38% $1,000.00 $620.00 MiCC EE IVR Standard Routing Port x1 51300576 SW 38% $4,500.00 $2,790.00 MiCC EE IVR Standard Routing Ports x5 51300577 SW 38% $8,000.00 $4,960.00 MiCC EE IVR Standard Routing Ports x10 �g 51300578 SW 38% $35,000.00 $21,700.00 MiCC EE IVR Standard Routing Ports x50 51300579 SW 38% $1,100.00 $682.00 MiCC EE IVR Advanced Routing Port x1 Q IN 51300580 SW 38% $5,000.00 $3,100.00 MiCC EE IVR Advanced Routing Ports x5 51300581 SW 38% $9,000.00 $5,580.00 MiCC EE IVR Advanced Routing Ports x10 IN 51300582 SW 38% $40,000.00 $24,800.00 MiCC EE IVR Advanced Routing Ports x50 51300583 SW 38% $1,500.00 $930.00 MiCC EE IVR Premium Routing Port x1 51300584 SW 38% $6,500.00 $4,030.00 MiCC EE IVR Premium Routing Ports x5 51300585 SW 38% $11,000.00 $6,820.00 MiCC EE IVR Premium Routing Ports x10 51300586 SW 38% $50,000.00 $31,000.00 MiCC EE IVR Premium Routing Ports x50 51300587 SW 38% $600.00 $372.00 MiCC EE IVR Redund Routing AddOn Port x1 51300588 SW 38% $2,700.00 $1,674.00 MiCC EE IVR Redund Routing AddOn Port x5 51300589 SW 38% $4,800.00 $2,976.00 MiCC EE IVR Redund Routing AddOnPort x10 I 51300590 SW 38% $21,000.00 $13,020.00 MiCC EE IVR Redund Routing AddOnPort x50 51300594 SW 38% $110.00 $68.20 Upgd -EE IVR Stnd to Adv Routing Port x1 51300595 SW 38% $550.00 $341.00 Upgd -EE IVR Stnd to Prem Routing Port x1 51300596 SW 38% $440.00 $272.80 Upgd - EE IVR Adv to Prem Routing Porbd 51300607 SW 38% $2,200.00 $1,364.00 Upgd EE IVR Stnd to Adv Routing Start Pk ° 51300608 SW 38% $7,700.00 $4,774.00 Upgd EE IVR Stnd to Prom Routing StartPk 51300609 SW 38% $5,500.00 $3,410.00 Upgd EE IVR Adv to Prom Routing Start Pk 51301172 SW 38% $4,200.00 $2,604.00 MiCC BE /EE Virtual IVR Routing MICONTACT CENTER (MIC ) BUSINESS EDITION � Part Number Discount Category Discount % MLP WSCA Description 51301878 SW 38% $150.00 $93.00 MiCC Softphone for VMware View x1 51302168 ND 0% $19,050.00 $19,050.00 MiCC Outbound /Call Script Base S/W 51302169 ND 0% $1,270.00 $1,270.00 MiContact Center Call Scripting Seat x1 51302170 ND 0% $11,430.00 $11,430.00 MiContact Center Call Scripting Seatsx10 51302171 ND 0% $49,125.00 $49,125.00 MiContact Center Call Scripting Seatsx50 COMPETITIVE DISPLACEMENT FOR CONTACT CENTERS Part Number Discount Category Discount % MLP WSCA Description 51301878 SW 38% $150.00 $93.00 MiCC Softphone for VMware View x1 51302168 ND 0% $19,050.00 $19,050.00 MiCC Outbound /Call Script Base S/W 51302169 ND 0% $1,270.00 $1,270.00 MiContact Center Call Scripting Seat x1 51302170 ND 0% $11,430.00 $11,430.00 MiContact Center Call Scripting Seatsx10 51302171 ND 0% $49,125.00 $49,125.00 MiContact Center Call Scripting Seatsx50 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 MINTAT CENTER (MIC) COMMON COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 51302172 ND 0% $850.00 $850.00 MiCC Preview Dialer AddOn Seat x1 51302173 ND 0% $7,615.00 $7,615.00 MiCC Preview Dialer AddOn Seats x10 C? 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 MICONTACT CENTER HARDWARE Part Number Discount Category Discount % MLP WSCA Description ®1 51302172 ND 0% $850.00 $850.00 MiCC Preview Dialer AddOn Seat x1 51302173 ND 0% $7,615.00 $7,615.00 MiCC Preview Dialer AddOn Seats x10 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 AGENT PORTAL Part Number Discount Category Discount % MLP WSCA Description 51303838 SW 38% $235.00 $145.70 Promo MiCC EE Adv to Prom Agt Bundle x1 51303908 SW 38% $234.00 $145.08 Promo MiCC EE Adv to Pn:m Agt x1 IN 51303910 SW 38% $10,937.50 $6,781.25 Promo MiCC EE Adv to Prem Agt x50 AGENT PORTAL BUSINESS EDITION Part Number Discount Category Discount % MLP WSCA Description 51303909 SIN 38% $2,200.00 $1,364.00 Promo MICC EE Adv to Prem Agt x10 MICC SCHEDULE ADHERENCE ENTERPRISE EDITION Part Number Discount Category Discount % MLP WSCA Description 51303834 SIN 38% $16,362.50 $10,144.75 Promo MICC EE Basic to Prem Agt Bndl x50 AGENT PORTAL ENTERPRISE EDITION (AP EE) Part Number Discount Category Discount % MLP WSCA Description 51303840 SIN 38% $11,687.50 $7,246.25 Promo MICC EE Adv to Prom Agt Bundle x50 51303907 SIN 38% $15,125.00 $9,377.50 Promo MICC EE Std to Prem Agt x50 MULTIMEDIA CC ENTERPRISE EDITION (MCC FIE) Part Number Discount Category Discount % MLP WSCA Description 51303794 SIN 38% $0.00 $0.00 MICC MlVolce 5000 platform identity STARTER & UPLIFT PACKAGES Part Number Discount Category Discount % MLP WSCA Description 52002672 SIN 38% $4,750.00 $2,945.00 MICC Office Virtual Starter Pack 52002674 SIN 38% $2,100.00 $1,302.00 BusDash Virtual Historic Report Start Pk 54004317 SIN 38% $4,000.00 $2,480.00 MICC Office Advanced Routing Uplift 54005503 SIN 38% $4,550.00 $2,821.00 MICC Office Software-Only Starter Pack 54005516 SIN 38% $1,900.00 $1,178.00 Bus Dash S/W Only Historical Start Pack CLIENT LICENSING Part Number Discount Category Discount % MLP WSCA Description 54004326 SIN 38% $100.00 $62.00 MICC Ofc License - Single Client Go 54004330 SIN 38% $165.00 $102.30 MICC Ofc License Connection Assistant x1 54004331 SIN 38% $1,450.00 $899.00 MICC Ofc Licnse Connection Assistant x10 54004332 SIN 38% $6,270.00 $3,887.40 MICC Ofc License Connect Assist x50 54004333 SIN 38% $9,900.00 $6,138.00 MICC Ofc License Connection Assist x100 54004334 SIN 38% $300.00 $186.00 MICC Office License - CallVlewer x1 54004335 SIN 38% $2,790.00 $1,729.80 MICC Office Licence - CallVlewer x10 54004336 SIN 38% $11,850.00 $7,347.00 MICC Office License - CallVlewer x50 54004337 SIN 38% $18,000.00 $11,160.00 MICC Office License- CaliViewer x1 00 54004338 SIN 38% $65.00 $40.30 MICC Office Go To Conn Assistant Uplift REPORTER A REALVIEWER LICENSING Part Number Discount Category Discount % MLP WSCA Description 54004322 SIN 38% $100.00 $62.00 MICC Ofc License-Single Agent Reporting 54004323 SIN 38% $880.00 $545.60 MICC Ofc License - Agent Reporting x10 54004324 SIN 38% $3,800.00 $2,356.00 MICC Ofc License - Agent Reporting x50 54004325 SIN 38% $6,000.00 $3,720.00 MICC Ofc License - Agent Reporting x100 54004340 SIN 38% $1,250.00 $775.00 MICC Ofc Liense (initial) Reporter Basic 54004341 SIN 38% $750.00 $465.00 MICCOfc Liense (Additional) Report Basic 54004342 SIN 38% $2,500.00 $1,550.00 MICC Ofc License (initial) - Reporter 54004343 SIN 38% $1,500.00 $930.00 MICC Ofc License(Additional)-Reporter 54004344 SIN 38% $5,500.00 $3,410.00 MICC Ofc License (initial) -Reporter Pro 54004345 SIN 38% $3,300.00 $2,046.00 MICC Ofc Liense (Additional) Report Pro 54004346 SIN 38% $780.00 $483.60 MICC Office License - Auto Reporter 54004347 SIN 38% $250.00 $155.00 MICC Office License - RealViewer 54004348 SIN 38% $1,250.00 $775.00 MICC Off Rptr Basic to Reporter Uplift 54004349 SIN 38% $3,000.00 $1,860.00 Upgd MICC Ofc Reporter to Reporter Pro 54005405 SIN 38% $1,650.00 $1,023.00 Bus Dash Real-Time Reporting Uplift MULTI NODE LICENSING Part Number Discount Category Discount % MLP WSCA Description 54004350 SIN 38% $1,750.00 $1,085.00 MICC Ofc MlVOfc Multi node Aware Nodes x5 54004351 SIN 38% $250.00 $155.00 MICC Ofc MlVOfc Multi node Aware Nodes x1 54005406 SIN 38% $1,750.00 $1,085.00 MICCOfc MlVBus Multi-node Aware Node x5 54005407 SIN 38% $250.00 $155.00 MICC Ofc MlVBus Multi-node Aware +1 Node MICONTACT CENTER OFFICE UPGRADES Part Number Discount Category Discount % MLP WSCA Description 50006539 HW 38% $30.00 $18.60 Virtual MlContact Center Office DVD 54005408 ND 0% $3,150.00 $3,150.00 Upgd - Bus Dash SMI Only to CaliView 4.x 54005409 ND 0% $7,300.00 $7,300.00 Upgd MICC Ofc SMI Only to CallViewer 4.x 54005412 ND 0% $3,150.00 $3,150.00 Upgd Bus Dash6.0 Virtual for CallVlew4.x 54005413 ND 0% $7,300.00 $7,300.00 Upgrade CSM6.0 Virtual for CallVlewer4.x MICONTACT CENTER (MICC) COMMON COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 51300613 SW 38% $175.00 $108.50 MiContact Center BE /EE Softphone x1 51300614 SW 38% $1,550.00 $961.00 MiContact Center BE /EE Softphones x10 51300615 SW 38% $6,000.00 $3,720.00 MiContact Center BE /EE Softphones x50 51300616 SW 38% $250.00 $155.00 MiCC EE Workforce Scheduling Agent x1 51300617 SW 38% $2,250.00 $1,395.00 MiCC EE Workforce Scheduling Agenbd0 51300618 SW 38% $9,000.00 $5,580.00 MiCC EE Workforce Scheduling Agentx50 51300626 SW 38% $3,000.00 $1,860.00 MiCC BE /EE CTI Develop Tools - Server 51300627 SW 38% $2,000.00 $1,240.00 MiCC BE /EE Salesforce.com Connector 51300628 SW 38% $3,000.00 $1,860.00 MiCC BE /EE Microsoft CRM Connector 51300630 SW 38% $3,000.00 $1,860.00 CC Delays Call Recording Connector 51300631 SW 38% $3,000.00 $1,860.00 MiCC BE /EE Delays Call Record Connector 51300634 SW 38% $1.00 $0.62 Upgrade - Office to MiContact Center 51300758 SW 38% $3,000.00 $1,860.00 MiCC BE /EE Wkforce Schedule Connector 51302172 ND 0% $850.00 $850.00 MiCC Preview Dialer AddOn Seat x1 51302173 ND 0% $7,615.00 $7,615.00 MiCC Preview Dialer AddOn Seats x10 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 51302791 SW 38% $2,500.00 $1,550.00 MiCC WE Network License 51302792 SW 38% $1,600.00 $992.00 MiCC WE IVR Port License - 2 pack 51302793 SW 38% $1.00 $0.62 MiCC WE to BE Upgrade License 51302794 SW 38% $1.00 $0.62 MiCC WE to EE Upgrade License 51302796 SW 38% $1,850.00 $1,147.00 MiCC WE Agent Bundle - 5 Pack 51302942 SW 38% $440.00 $272.80 Upgd MiCC for Lync Std to Prom Agent 51302971 SW 38% $850.00 $527.00 MiCC WE System Administrator License 51303024 SW 38% $3,400.00 $2,108.00 Business Reporter Starter Pack 51303025 SW 38% $300.00 $186.00 Business Reporter Extensions x50 51303026 SW 38% $1,375.00 $852.50 Business Reporter Extensions x250 51303027 SW 38% $2,250.00 $1,395.00 Business Reporter Extensions x500 51303028 SW 38% $3,000.00 $1,860.00 Business Reporter Extensions x1000 51303029 SW 38% $1,000.00 $620.00 Business Reporter Network License 51303030 SW 38% $4,400.00 $2,728.00 Upgd BR to MiCC EE NetwkLicnse 51303051 SW 38% $0.00 $0.00 MiCC Bundled Upg ACD Entitlement 51303122 SW 38% $0.00 $0.00 MiCC Bundled Upg MiColab CIi Entitlemen MI CONTACT CENTER OFFICE RASE STARTER PACKAGE Part Number Discount Category Discount % MLP WSCA Description 52002763 HW 38% $595.00 $368.90 MBD to Virtual MBD Conversion MICONTACT CENTER HARDWARE Part Number Discount Category Discount % MLP WSCA Description 51302172 ND 0% $850.00 $850.00 MiCC Preview Dialer AddOn Seat x1 51302173 ND 0% $7,615.00 $7,615.00 MiCC Preview Dialer AddOn Seats x10 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 COMPETITIVE DISPLACEMENT FOR CONTACT CENTERS Part Number Discount Category Discount % MLP WSCA Description 51302174 ND 0% $32,775.00 $32,775.00 MiCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MiCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 MULTIMEDIA CC ENTERPRISE EDITION (MCC EE) Part Number Discount Category Discount % MLP WSCA Description 51302941 SW 38% $14,300.00 $8,866.00 Upgd MiCC for Lync Std to Prem Startr Pk MINTAT CENTER (MID) ENTERPRISE EDITION Part Number Discount Category Discount % MLP WSCA Description 51300627 SW 38% $2,000.00 $1,240.00 MiCC BE /EE Salesforce.com Connector MINTAT CENTER {MiCC) COMMON COMPONENTS Part Number Discount Category Discount % MLP 51302172 ND 0% $850.00 51302174 ND 0% $32,775.00 51302175 ND 0% $985.00 51302176 ND 0% $8,885.00 51302177 ND 0% $38,250.00 51302795 SW 38% $6,550.00 WSCA Description $850.00 MiCC Preview Dialer AddOn Seat x1 $32,775.00 MiCC Preview Dialer AddOn Seats x50 $985.00 MiCC Predictive Dialer AddOn Seat x1 $8,885.00 MiCC Predictive Dialer AddOn Seatsx10 $38,250.00 MiCC Predictive Dialer AddOn Seatsx50 $4,061.00 MiCC WE Starter Pack Bundle 0 0 A C� G� C, 51302943 SW 38% $1,000.00 $620.00 MCC WE Agent Bundle - 1 pack MINTAT CENTER HARDWARE 38% $250.00 $155.00 Call Accounting Extensions x50 Part Number Discount Category Discount % MLP $1,125.00 WSCA Description 51302172 ND 0% $850.00 $850.00 MCC Preview Dialer AddOn Seat x1 51302174 ND 0% $32,775.00 $32,775.00 MCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MCC Predictive Dialer AddOn Seatsx50 MICONTADT CENTER (MI C) BUSINESS EDITION Part Number Discount Category Discount % MLP MLP WSCA Description 51302168 ND 0% $19,050.00 $19,050.00 MCC Outbound /Call Script Base S/W 51302169 ND 0% $1,270.00 $1,270.00 MiContact Center Call Scripting Seat x1 51302170 ND 0% $11,430.00 $11,430.00 MiContact Center Call Scripting Seatsx10 51302171 ND 0% $49,125.00 $49,125.00 MiContact Center Call Scripting Seatsx50 COMPETITIVE DISPLACEMENT FOR CONTACT CENTERS 38% $0.00 Part Number Discount Category Discount % MLP WSCA Description 51302168 ND 0% $19,050.00 $19,050.00 MCC Outbound /Call Script Base S/W 51302169 ND 0% $1,270.00 $1,270.00 MiContact Center Call Scripting Seat x1 51302170 ND 0% $11,430.00 $11,430.00 MiContact Center Call Scripting Seatsx10 51302171 ND 0% $49,125.00 $49,125.00 MiContact Center Call Scripting Seatsx50 51302174 ND 0% $32,775.00 $32,775.00 MCC Preview Dialer AddOn Seats x50 51302175 ND 0% $985.00 $985.00 MCC Predictive Dialer AddOn Seat x1 51302176 ND 0% $8,885.00 $8,885.00 MCC Predictive Dialer AddOn Seatsx10 51302177 ND 0% $38,250.00 $38,250.00 MCC Predictive Dialer AddOn Seatsx50 CALL ACCOUNTING Part Number Discount Category Discount % MLP WSCA Description 51300620 SW 38% $250.00 $155.00 Call Accounting Extensions x50 51300621 SW 38% $1,125.00 $697.50 Call Accounting Extensions x250 51300622 SW 38% $1,750.00 $1,085.00 Call Accounting Extensions x500 51300623 SW 38% $3,000.00 $1,860.00 Call Accounting Extensions x1000 51300624 SW 38% $1,000.00 $620.00 Call Accounting - Network License 51300625 SW 38% $4,400.00 $2,728.00 Upgd CallAccnt to MiCC EE NetwkLicnse 51300672 SW 38% $4,200.00 $2,604.00 Call Accounting Virtual SECURE RECORDING LICENSES Part Number Discount Category Discount % MLP WSCA Description 54003181 SW 38% $625.00 $387.50 SRC Base Pack Licenses x5 54003182 SW 38% $75.00 $46.50 SRC Single License 54003183 SW 38% $650.00 $403.00 SRC Licenses x10 54003184 SW 38% $3,000.00 $1,860.00 SRC Licenses x50 54005314 SW 38% $0.00 $0.00 SRC to MBG with SWA MIVOI E DALE_ RECORDING Part Number Discount Category Discount % MLP WSCA Description 50006646 HW 38% $6,840.00 $4,240.80 MiVc Call Rcrd Dgtl Station Brd PCI x24 50006646PW1 ND 0% $410.00 $410.00 PrmHWSupp CallRcrd DigitalBrd x24 1yr 50006648 HW 38% $5,000.00 $3,100.00 MiVc Call Rcrd Dgtl Station Brd PClx16 50006648PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd DigitalBrd x16 1yr 50006650 HW 38% $3,160.00 $1,959.20 MiVc Call Rcrd Digital Station Brd PClx8 50006650PW1 ND 0% $190.00 $190.00 PrmHWSupp CallRcrd DigitalBrd x8 1yr 50006651 HW 38% $1,890.00 $1,171.80 MiVc Call Rcrd Digital Stn DaughterBrdx8 50006651PW1 ND 0% $115.00 $115.00 PrmHWSupp CallRcrd DgtlDghterBrd x8 1yr 50006653 HW 38% $7,000.00 $4,340.00 MiVc Call Rcrd SingleT1 /E1 Brd PClx24/x30 50006653PW1 ND 0% $420.00 $420.00 PrmHWSupp CallRcrd Single T1 /E1 Brd 1yr 50006654 HW 38% $1,220.00 $756.40 MiVoice Call Rcrd Analog BoardRJ14 PClx4 50006654PW1 ND 0% $75.00 $75.00 PrmHWSupp CallRcrd AnalogBrd x4 1yr 50006655 HW 38% $4,040.00 $2,504.80 MiVoice Call Rcrd Analog Brd RJ21 PClx16 50006655PW1 ND 0% $245.00 $245.00 PrmHWSupp CallRcrd AnalogBrd x16 1yr 50006656 HW 38% $5,400.00 $3,348.00 MiVoice Call Rcrd Analog Brd RJ21 PClx24 50006656PW1 ND 0% $325.00 $325.00 PrmHWSupp CallRcrd AnalogBrd x24 1yr 50006659 HW 38% $2,300.00 $1,426.00 MiVoice Call Rcrd Anlg Board RJ14 PCI x8 50006659PW1 ND 0% $140.00 $140.00 PrmHWSupp CallRcrd AnalogBrd x8 1yr 50006664 HW 38% $6,000.00 $3,720.00 Mivoice Call Rcrd Dual T1/PRI Brd PClx48 50006664PW1 ND 0% $360.00 $360.00 PrmHWSupp CallRcrd Dual T1 /PRI Brd 1yr 50006668 HW 38% $10,000.00 $6,200.00 MiVoice Call RcrdDualT1 /E1Brd PClx48/x60 50006668PW1 ND 0% $600.00 $600.00 PrmHWSupp CallRcrd Dual T1 /E1 Brd 1yr 50006669 HW 38% $800.00 $496.00 MiVoice Call Recording RTS Breakout Box 50006669PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd RTSBreakoutBox 1yr 50006671 HW 38% $2,240.00 $1,388.80 MiVoice Call Recording SIP Base Pkg x30 50006680 HW 38% $12,700.00 $7,874.00 MiVoice Call Rcrd Ent Server w -RAID (4u) 50006681 HW 38% $7,370.00 $4,569.40 MiVoice Call Rcrd Win 2012 Appliance- 1 u 50006681PW1 ND 0% $445.00 $445.00 PrmHWSupp CallRcrd Win12Appliance1u 1yr 50006682 HW 38% $4,980.00 $3,087.60 MiVoice Call Rcrd Win 7 Appliance-1 u 50006682PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd Win7Appliance1u 1yr 50006743 HW 38% $400.00 $248.00 MiVoice Call Rcrd Drive w -Win7 -App Image 50006745 HW 38% $400.00 $248.00 MiVoice Call Rcrd Drive w- 2012 -App Image 50006747 HW 38% $280.00 $173.60 Call Recording 500GB Blank Hard Drive 50006748 HW 38% $400.00 $248.00 Call Recording 2TB Blank Hard Drive 50006754 HW 38% $4,700.00 $2,914.00 MiVoice Call Rcrd Applianc w -Win 7 Image 50006755 HW 38% $4,700.00 $2,914.00 MiVoice Call Rcrd Appliance w -2012 Image 50006756 HW 38% $10,580.00 $6,559.60 MiVoice Call Rcrd Ent Server w2012 Image 51302980 SW 38% $300.00 $186.00 MiVoice Call Rcrd SIP Device Rcdg x10 51302981 SW 38% $500.00 $310.00 MiVoice Call Rcrd SIP Device Rcdg x20 51302982 SW 38% $700.00 $434.00 MiVoice Call Rcrd SIP Device Rcdg x30 51302983 SW 38% $1,000.00 $620.00 MiVoice Call Rcrd SIP Device Rcdg x50 51302988 SW 38% $88.00 $54.56 MiVoice Call Rcrd Digital Station TapLic 51302997 HW 38% $72.00 $44.64 Call Rcrd Cable - Six Ft w -F /M Connector 52002851 HW 38% $21,470.00 $13,311.40 MiVoice Call Rcrd Enterprise Server x1 52002852 HW 38% $12,000.00 $7,440.00 MiVoice Call Rcrd T1 /PRI Brd Bundle x24 52002853 HW 38% $16,000.00 $9,920.00 MiVoice Call Rcrd T1 /PRI Brd Bundle x48 52002854 HW 38% $7,200.00 $4,464.00 MiVoice Call Rcrd VoIP Win 7 Server x20 52002855 HW 38% $15,390.00 $9,541.80 MiVoice Rcrd 2T1 /PRI Win 2012 Server x48 52002856 HW 38% $13,000.00 $8,060.00 MiVoice Rcrd 2T1 /PRI Win 7 Server x48 52002857 HW 38% $12,190.00 $7,557.80 MiVoice Rcrd Analog Win 2012 Server x8 52002858 HW 38% $9,800.00 $6,076.00 MiVoice Rcrd Analog Win 7 Server x8 52002859 HW 38% $9,590.00 $5,945.80 MiVoice Rcrd VoIP Win 2012 Server x2O 52002860 HW 38% $10,700.00 $6,634.00 MiVoice Screen Recording Server x5 52002871 SW 38% $400.00 $248.00 MiVoice Call Recording Base Pack x1 52002872 SW 38% $5,000.00 $3,100.00 MiVoice Call Recording Base Pack x2O 52002873 SW 38% $10,000.00 $6,200.00 MiVoice Call Recording Base Pack x50 52002874 SW 38% $0.00 $0.00 MiVoice Call Recording Demo Kit 52002880 SW 38% $6,450.00 $3,999.00 MiVoice Call Recording Base Pack x30 52002881 SW 38% $1,600.00 $992.00 MiVoice Call Recording Base Pack x5 52002883 SW 38% $2,700.00 $1,674.00 MiVoice Call Recording Base Pack x10 52002889 SW 38% $5,800.00 $3,596.00 MiVoice Call Recording Lic Upgrade x28 53003653 Services $1,070.00 CallRecording Rmt Installation Service 54006180 SW 38% $1,100.00 $682.00 MiVoice Call Rcrd MiTAI Single Licensex1 54006181 SW 38% $0.00 $0.00 MiVoice Call Rcrd Multi MiTAI License x1 54006184 SW 38% $400.00 $248.00 MiVoice Call Recording License x1 54006197 SW 38% $12.30 $7.63 MiVoice Call Recording G.729 License 54006227PW1 ND 0% $225.00 $225.00 PrmHWSupp CallRcrd StdPlatform 1yr 54006232PW1 ND 0% $275.00 $275.00 PrmHWSupp CallRcrd AdvPlatform 1yr 54006234PW1 ND 0% $350.00 $350.00 PrmHWSupp CallRcrd PlusPlatform 1yr 54006236PW1 ND 0% $175.00 $175.00 PrmHWSup CallRcrd Appliance 1yr 54006238PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd PerBoard 1yr 54006283 SWAS 38% $0.00 $0.00 S/W Assur CallRecording ReEnlist 54006284 SWAS 38% $0.00 $0.00 S/W Assur Oaisys CallRcd ReEnlist 54006285 SWAS 38% $210.00 $130.20 Std S/W Assur CallRecordingBase +30 54006287 SWAS 38% $420.00 $260.40 Prom S/W Assur Call RecordingBase +30 54006289 SWAS 38% $27.00 $16.74 Std S/W Assur CallRecordingLic 54006291 SWAS 38% $40.00 $24.80 Prom S/W Assur Call RecordingLic 54006293 SWAS 38% $1.00 $0.62 S/W Assur CallRecording per unit 54006295 SWAS 38% $105.00 $65.10 Std S/W Assur ScreenRecordingBase +30 54006297 SWAS 38% $210.00 $130.20 Prom S/W Assur Screen RecordingBase +30 54006299 SWAS 38% $14.00 $8.68 Std S/W Assur ScreenRecordingLic 54006301 SWAS 38% $20.00 $12.40 Prom S/W Assur ScreenRecordingLic 54006303 SWAS 38% $1.00 $0.62 S/W Assur Screen Recording per unit 54006569 SW 38% $500.00 $310.00 MiVoice Call Rcrd Archive Sys License x1 QUALITY MANAGEMENT Part Number Discount Category Discount % MLP WSCA Description 54006173 SW 38% $200.00 $124.00 MiVoice Screen Recording Base Pack x1 54006174 SW 38% $200.00 $124.00 MiVoice Screen Recording License X1 54006175 SW 38% $200.00 $124.00 MiVoice Speech Search License x1 54006191 SW 38% $1,000.00 $620.00 Quality Mgt Concurrent User License MITEL COMMUNICATIONS DIRECTOR - EXTENDED WARRANTY Part Number Discount Category Discount % MLP WSCA Description 50006646PW1 ND 0% $410.00 $410.00 PrmHWSupp CallRcrd DigitalBrd x24 1yr 50006648PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd DigitalBrd x16 1yr 50006650PW1 ND 0% $190.00 $190.00 PrmHWSupp CallRcrd DigitalBrd x8 1yr 50006651PW1 ND 0% $115.00 $115.00 PrmHWSupp CallRcrd DgtlDghterBrd x8 1yr 50006653PW1 ND 0% $420.00 $420.00 PrmHWSupp CallRcrd Single T1 /E1 Brd 1yr 50006654PW1 ND 0% $75.00 $75.00 PrmHWSupp CallRcrd AnalogBrd x4 1yr 50006655PW1 ND 0% $245.00 $245.00 PrmHWSupp CallRcrd AnalogBrd x16 1yr 50006656PW1 ND 0% $325.00 $325.00 PrmHWSupp CallRcrd AnalogBrd x24 1yr 50006659PW1 ND 0% $140.00 $140.00 PrmHWSupp CallRcrd AnalogBrd x8 1yr 50006664PW1 ND 0% $360.00 $360.00 PrmHWSupp CallRcrd Dual T1 /PRI Brd 1yr 50006668PW1 ND 0% $600.00 $600.00 PrmHWSupp CallRcrd Dual T1 /E1 Brd 1yr 50006669PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd RTSBreakoutBox 1yr 50006681PW1 ND 0% $445.00 $445.00 PrmHWSupp CallRcrd Win12Appliance1u 1yr 50006682PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd Win7Appliance1u 1yr 54006227PW1 ND 0% $225.00 $225.00 PrmHWSupp CallRcrd StdPlatform 1yr 54006232PW1 ND 0% $275.00 $275.00 PrmHWSupp CallRcrd AdvPlatform 1yr 54006234PW1 ND 0% $350.00 $350.00 PrmHWSupp CallRcrd PlusPlatform 1yr 54006236PW1 ND 0% $175.00 $175.00 PrmHWSup CallRcrd Appliance 1yr 54006238PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd PerBoard 1yr MICONTACT CENTER SOFTWARE A U N E Part Number Discount Category Discount % MLP WSCA Description 54006283 SWAB 38% $0.00 $0.00 S/W Assur CallRecerding ReEnlist 54006284 SWAB 38% $0.00 $0.00 S/W Assur Oaisys CallRcd ReEnlist 54006285 SWAB 38% $210.00 $130.20 Std S/W Assur CallRecordingBase +30 54006287 SWAB 38% $420.00 $260.40 Prom S/W Assur Call RecerdingBase +30 54006289 SWAB 38% $27.00 $16.74 Std S/W Assur Call RecordingLic 54006291 SWAB 38% $40.00 $24.80 Prom S/W Assur CallRecerdingLic 54006293 SWAB 38% $1.00 $0.62 S/W Assur CallRecording per unit 54006295 SWAB 38% $105.00 $65.10 Std S/W Assur ScreenRecerdingBase +30 54006297 SWAB 38% $210.00 $130.20 Prem WIN Assur Screen RecerdingBase +30 54006299 SWAB 38% $14.00 $8.68 Std S/W Assur ScreenRecordingLic 54006301 SWAB 38% $20.00 $12.40 Prem WIN Assur ScreenRecordingLic 54006303 SWAB 38% $1.00 $0.62 S/W Assur Screen Recording per unit MICONTACT CENTER OFFICE BASE STARTER PACKAGES Part Number Discount Category Discount % MLP WSCA Description 52002763 HW 38% $595.00 $368.90 MBD to Virtual MBD Conversion MICONTACT CENTER OFFICE SPAREIREPLACEMENT PARTS Part Number Discount Category Discount % MLP WSCA Description 52002764 HW 38% $595.00 $368.90 MiCollab Ofc to Virtual CSM Conversion ATTENDANT CONSOLE SOFTWARE Part Number Discount Category Discount % MLP WSCA Description 809.2018 ND 0% $9.00 $9.00 Label Set Attendant Console MICOLLAR - RASE SOFTWARE Part Number Discount Category Discount % MLP WSCA Description 54004777 SW 38% $750.00 $465.00 Upg MiCb Base 1.2 Mobility to 1.2 Base 54005441 SW 38% $995.00 $616.90 MiCollab Base Software 54005442 SW 38% $995.00 $616.90 MiCollab Virtual Appliance 54005444 SW 38% $995.00 $616.90 MiCollab Base AddOn to MiCollab Client 54005445 SW 38% $995.00 $616.90 MiCb Base Virt AddOn to MiCClient Virt 54005799 SW 38% $995.00 $616.90 MiCollab Virtual for MiVoice Office 54005892 SW 38% $2,495.00 $1,546.90 MiCollab w/Voice Business Bundle 54005919 SW 38% $1,495.00 $926.90 MiCollab w/ Voice Business Base 54005961 SW 38% $0.00 $0.00 Convert LBGServer to MiCollab LyncServer 54005963 SW 38% $0.00 $0.00 MiCollab Base for Free MiCollab Client 54005964 SW 38% $995.00 $616.90 MiCollab Base to Full MiCollab Base 54006039 SW 38% $0.00 $0.00 MiCollab Virtual Base for Free MiCClient 54006055 SW 38% $0.00 $0.00 MiCollab Base for MiVoice Office 54006056 SW 38% $0.00 $0.00 MiVoice Office Virtual Base 54006089 SW 38% $4,495.00 $2,786.90 MiCollab w/Voice Enterprise Bundle 54006091 SW 38% $1,995.00 $1,236.90 MiCollab w/Voice Enterprise Base 54006092 SW 38% $500.00 $310.00 MiCollab w/Voice Enterprise Demo Kit 54006216 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (physical) 54006280 SW 38% $0.00 $0.00 Mobile Convergence Base Software MICO - MESSAGING SOFTWARE LICENSES Part Number Discount Category Discount % MLP WSCA Description 54001624 SW 38% $2,500.00 $1,550.00 NPUM Voice Mail Networking 54001627 SW 38% $0.00 $0.00 NPUM Record A Call 54001636 SW 38% $2,500.00 $1,550.00 NPUM Forms / NPUM On Demand 54001637 SW 38% $2,300.00 $1,426.00 NPUM Call Detail Recorder 54001773 SW 38% $2,500.00 $1,550.00 NPUM +1 Prompt Language 54002375 SW 38% $1,000.00 $620.00 NPUM Fax on One Port (max 6 /node) 54002692 SW 38% $1,200.00 $744.00 NPUM Text to Speech Port 54003292 SW 38% $1,000.00 $620.00 NPUM SAA +1 SAA Port 54003293 SW 38% $500.00 $310.00 NPUM SAA Corp Directory Names x50 54004052 SW 38% $550.00 $341.00 MiCollab NPUM Advanced Users x10 54004107 SW 38% $17.50 $10.85 NPUM Standard UM Users x1 54004108 SW 38% $150.00 $93.00 NPUM Standard UM Users x10 54004109 SW 38% $600.00 $372.00 NPUM Standard UM Users x50 54004110 SW 38% $40.00 $24.80 NPUM Outbound Fax User x1 54004111 SW 38% $325.00 $201.50 NPUM Outbound Fax Users x10 54004112 SW 38% $1,000.00 $620.00 NPUM Outbound Fax Users x50 54004222 SW 38% $60.00 $37.20 MiCollab NPUM Advanced User x1 54004223 SW 38% $2,500.00 $1,550.00 MiCollab NPUM Advanced Users x50 54004762 SW 38% $40.00 $24.80 MiCollabNPUM Mailbox CallDir 3300 Userx1 54004764 SW 38% $1,500.00 $930.00 MiCollabNPUM Mailbox CallDir3300 Userx50 54004768 SW 38% $350.00 $217.00 MiCollabNPUM MailboxCallDlrM 54004769 SW 38% $1,500.00 $930.00 MiCollabNPUM MailboxCallDlrM 54004961 SW 38% $400.00 $248.00 MiCollab NPUM Misc App Port 54005610 SW 38% $350.00 $217.00 MiCollab NPUM MiVBus Mailbox Licensesx10 54005611 SW 38% $1,500.00 $930.00 MiCollab NPUM MiVBus Mailbox Licensesx50 54005612 SW 38% $5,000.00 $3,100.00 MiCollab NPUM MiVBusMailbox Licensesx250 54005613 SW 38% $7,000.00 $4,340.00 MiCollab NPUM MiVBus MailboxLicensesx500 MI Lt_AB - COLLABORATION SOFTWARE LICENSE Part Number Discount Category Discount % MLP WSCA Description 54003580 SW 38% $500.00 $310.00 Upgd MiCollab Audio/Web 3300 User x1 54003973 SW 38% $400.00 $248.00 MiCollab Adv Aud Only Up 5K Dig (1 User) 54003974 SW 38% $3,455.00 $2,142.10 MiCollab Adv Aud Only Up 5K Dig (10 User) 54003976 SW 38% $500.00 $310.00 MiCollab Adv Aud/Web Up 5K Dig (1 User) 54003977 SW 38% $4,319.00 $2,677.78 MiCollab Adv Aud/Web Up 5K Dig (10 User) 54003978 SW 38% $16,669.00 $10,334.78 MiCollab Adv Aud/Web Up 5K Dig (50 User) 54003981 SW 38% $400.00 $248.00 MiVoice Ofc MiCollab Audio Only (1 User) 54003982 SW 38% $3,455.00 $2,142.10 MiVoiceOfc MiCollab Audio Only (10 User) 54003983 SW 38% $13,247.00 $8,213.14 MiVoiceOfc MiCollab Audio Only (50 Users) 54003984 SW 38% $500.00 $310.00 MiVoice Ofc MiCollab Audio/Web (1 User) 54003985 SW 38% $4,319.00 $2,677.78 MiVoice Ofc MiCollab Audio/Web (10 Users) 54003986 SW 38% $16,669.00 $10,334.78 MiVoice Ofc MiCollab Audio/Web (50 Users) 54004074 SW 38% $13,247.00 $8,213.14 Upgd MiCollab Audio for 3300 Users x50 54004075 SW 38% $16,669.00 $10,334.78 Upgd MiCollab Audio/Web 3300 Users x50 54004621 SW 38% $400.00 $248.00 Upgd - MiCollab Web Only User x1 54004622 SW 38% $3,455.00 $2,142.10 Upgd - MiCollab Web Only Users x10 54004770 SW 38% $400.00 $248.00 MiCollab Audio Only Axxess User x1 54004771 SW 38% $3,455.00 $2,142.10 MiCollab Audio Only Axxess Users x10 54004772 SW 38% $13,247.00 $8,213.14 MiCollab Audio Only Axxess Users x50 54004773 SW 38% $500.00 $310.00 MiCollab Audio/Web Axxess User x1 54004774 SW 38% $4,319.00 $2,677.78 MiCollab Audio/Web Axxess Users x10 54004775 SW 38% $16,669.00 $10,334.78 MiCollab Audio/Web Axxess Users x50 54004888 SW 38% $750.00 $465.00 MiCb Base2.x App AddOn 1.2 SglApp AWC 54005477 SW 38% $500.00 $310.00 MiCollab License - HD Codec & Web Collab 54005614 SW 38% $400.00 $248.00 Upgd MiCollab Audio MiVBus User x1 54005615 SW 38% $3,455.00 $2,142.10 Upgd MiCollabAudio MiVBus User x10 54005616 SW 38% $13,247.00 $8,213.14 Upgd MiCollab Audio MiVoice Bus User x50 54005617 SW 38% $500.00 $310.00 Upgd MiCollab Aud/Web MiVoice Bus Userx1 54005618 SW 38% $4,319.00 $2,677.78 Upgd MiCollab Aud/Web MiVoiceBus Userx10 54005619 SW 38% $16,669.00 $10,334.78 Upgd MiCollab Aud/Web MiVoiceBus USe rx50 54005622 SW 38% $0.00 $0.00 Upgd AWC H.264 for Active 3.9 Video-Free 54005978 SW 38% $245.00 $151.90 UCC v2 Entry User for Enterprise 54005979 SW 38% $365.00 $226.30 UCC v2 Standard User for Enterprise 54005980 SW 38% $16,425.00 $10,183.50 UCC v2 Standard User for Enterprise x 50 54005981 SW 38% $480.00 $297.60 UCC v2 Premium User for Enterprise 54005982 SW 38% $21,600.00 $13,392.00 UCC v2 Premium User for Enterprise x 50 4) 0 i. C� G� G, 54005983 SW 38% $215.00 $133.30 UCC v2 Entry User for Business 54005984 SW 38% $325.00 $201.50 UCC v2 Standard User for Business 54005985 SW 38% $14,625.00 $9,067.50 UCC v2 Standard User for Business x 50 54005986 SW 38% $440.00 $272.80 UCC v2 Premium User for Business 54005987 SW 38% $19,800.00 $12,276.00 UCC v2 Premium User for Business x 50 54006012 SW 38% $210.00 $130.20 UCC Entry V2 to UCC Std V2 for Business 54006013 SW 38% $165.00 $102.30 UCC Std V2 to UCC Prom V2 for Business 54006014 SW 38% $210.00 $130.20 UCC Entry V2 to UCC StdV2 for Enterprise 54006015 SW 38% $165.00 $102.30 UCC Std V2 to UCC Prom V2 for Enterprise 54006046 SW 38% $9,675.00 $5,998.50 UCC v2 Entry User for Business x 50 54006047 SW 38% $17,200.00 $10,664.00 UCC v2 Entry User for Business x 100 54006048 SW 38% $26,000.00 $16,120.00 UCC v2 Standard User for Business x 100 54006049 SW 38% $35,200.00 $21,824.00 UCC v2 Premium User for Business x 100 54006050 SW 38% $11,025.00 $6,835.50 UCC v2 Entry User for Enterprise x 50 54006051 SW 38% $19,600.00 $12,152.00 UCC v2 Entry User for Enterprise x 100 54006052 SW 38% $29,200.00 $18,104.00 UCC v2 Standard User for Enterprise x 100 54006053 SW 38% $38,400.00 $23,808.00 UCC v2 Premium User for Enterprise x 100 54006095 SW 38% $365.00 $226.30 UCC(V3) STD User for Enterprise 54006096 SW 38% $15,513.00 $9,618.06 UCC v3 STD User Enterprise x50 54006097 SW 38% $27,375.00 $16,972.50 UCC v3 STD User Enterprise x100 54006098 SW 38% $325.00 $201.50 UCC(V3) STD User for Business 54006099 SW 38% $13,813.00 $8,564.06 UCC v3 STD User Business x50 54006100 SW 38% $24,375.00 $15,112.50 UCC v3 STD User Business x100 54006101 SW 38% $480.00 $297.60 UCC(V3) Pram User for Enterprise 54006102 SW 38% $20,400.00 $12,648.00 UCC v3 Ram User Enterprise x50 54006103 SW 38% $36,000.00 $22,320.00 UCC v3 Ram User Enterprise x100 54006104 SW 38% $440.00 $272.80 UCC(V3) Pram User for Business 54006105 SW 38% $18,700.00 $11,594.00 UCC v3 Prom User Business x50 54006106 SW 38% $33,000.00 $20,460.00 UCC v3 Ram User Business x100 54006107 SW 38% $55.00 $34.10 UCC(V3) Basic to V3 Entry for Enterprise 54006108 SW 38% $210.00 $130.20 UCC(V3) Entry to V3 Std for Enterprise 54006109 SW 38% $165.00 $102.30 UCC(V3) Std to V3 Prom for Enterprise 54006110 SW 38% $55.00 $34.10 UCC(V3) Basic to V3 Entry for Business 54006111 SW 38% $210.00 $130.20 UCC(V3) Entry to V3 Std for Buiness 54006112 SW 38% $165.00 $102.30 UCC(V3) Standard to V3 Prem for Business 54006128 SW 38% $245.00 $151.90 UCC(V3) Entry User for Enterprise 54006129 SW 38% $10,413.00 $6,456.06 UCC v3 Entry User Enterprise x50 54006130 SW 38% $18,375.00 $11,392.50 UCC v3 Entry User Enterprise x100 54006131 SW 38% $215.00 $133.30 UCC(V3) Entry User for Business 54006132 SW 38% $9,138.00 $5,665.56 UCC v3 Entry User Business x50 54006133 SW 38% $16,125.00 $9,997.50 UCC v3 Entry User Business x100 54006216 SW 54006217 SW 54006218 SW 54006219 SW 54006220 SW 54006221 SW 54006307 SW MICOLLAB - SOFTWARE UPGRADES Part Number Discount Category 52002751 HW 52002752 HW 52002753 HW 52002755 HW 54004142 SW 54004143 SW 54004145 SW 54004884 SW 54004885 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (physical) 38% $0.00 $0.00 MiVoice Integrations Base Pkg (virtual) 38% $150.00 $93.00 DIG Call Control User Lie for SFDC 38% $6,000.00 $3,720.00 DIG Call Control User Lie for SFDC (50) 38% $40.00 $24.80 DIG Call Control User Lie for Google 38% $1,600.00 $992.00 DIG Call Control User Lie for Google(50) 38% $100.00 $62.00 MiVoice Integrations Demo Kit- MiCollab Discount % MLP WSCA Description 38% $595.00 $368.90 Convert MiCC Ofc to Virtual Starter Kit 38% $595.00 $368.90 Convert Bus Dash Starter Kit to Virtual 38% $595.00 $368.90 Convert MiCollab +MiCCOfc to MiCCOfc Virt 38% $595.00 $368.90 Convert Bus Dash /MiCollab to vBus Dash 38% $0.00 $0.00 Upg Mobile Ext to MiCb Base 1.2 Mobility 38% $0.00 $0.00 Upg TW 1.1 + MobileExt to MiCb Base1.2 Mobl 38% $0.00 $0.00 TW + Mobile Ext Upg to MAS 1.2 Mobility 38% $0.00 $0.00 MiCb Base 2.x App AddOn 1.2 Base 3300 38% $0.00 $0.00 MiCb 2.x App AddOn MAS 1.2 Base MiVOfc 54004886 SW 38% $465.00 MiCb Base 2.x App AddOn to Mobility 54004887 SW 38% $0.00 Upgrade - MiCb Base 2.x to 3.0/4.0 Base 54005310 SW 38% $0.00 Upgd Bus Dash Start Kit MiCb Base2.x/3.0 54005447 SW 38% $0.00 MBD Starter Kit Migration to S/W MBD 54005449 SW 38% $0.00 MBD on MiCollab Migration to S/W MBD 54005715 SW 38% MiCollab Demo Lync AddOn Plugin x50 54005730 SW 38% 54005732 SW 38% 54005734 SW 38% 54005736 SW 38% MICOLLAB - OTHER Part Number Discount Category Discount % MLP 52002723 HW 38% 54005389 SW 38% 54005801 SW 38% 54005953 SW 38% 54005954 SW 38% 54005962 SW 38% 54005965 SW 38% NP COMMON PRODUCT - HARDWARE Part Number Discount Category Discount % MLP 52002722 HW 38% MICOLLAB - SOFTWARE ASSURANCE Part Number Discount Category Discount % MLP 54005684 SWAS 38% 54005936 SWAS 38% 54005937 SWAS 38% 54006026 SWAS 38% 54006028 SWAS 38% 54006030 SWAS 38% 54006043 SWAS 38% 54006282 SWAS 38% MICOLLAB APPLICATIONS: 6442 MANAGED VPN Part Number Discount Category Discount % MLP 53001276 SW 38% MICOLLAB - MOBILITY F ARE LICENSES Part Number Discount Category Discount % MLP 54006278 SW 38% 54006279 SW 38% OPEN INTEGRATION GATEWAY (BIG) Part Number Discount Category Discount % MLP 54006216 SW 38% 54006217 SW 38% 54006218 SW 38% 54006219 SW 38% 54006220 SW 38% 54006221 SW 38% 54006307 SW 38% MICOLLAB SOFTWARE ASSURANCE Part Number Discount Category Discount % MLP 54005684 SWAS 38% 54005992 SWAS 38% 54005993 SWAS 38% 54005994 SWAS 38% 54005995 SWAS 38% 54005996 SWAS 38% 54005997 SWAS 38% 54006026 SWAS 38% 54006028 SWAS 38% 54006030 SWAS 38% 54006043 SWAS 38% $0.00 $0.00 MiCb 2.x App AddOn MAS 1.2 Msging /Conf $750.00 $465.00 MiCb Base 2.x App AddOn to Mobility $0.00 $0.00 Upg MiCb Base 1.2 to 2.x Mobility $0.00 $0.00 Upgrade - MiCb Base 2.x to 3.0/4.0 Base $0.00 $0.00 Upgrade - vMiCb Base 2.x to 3.0/4.0 Base $0.00 $0.00 Upgd Bus Dash Start Kit MiCb Base2.x/3.0 $0.00 $0.00 MiCC Ofc Starter Kit Migration to MiCC Ofc S/W $0.00 $0.00 MBD Starter Kit Migration to S/W MBD $0.00 $0.00 MiCC Ofc on MiCb Migrate to S/W MiCC Ofc $0.00 $0.00 MBD on MiCollab Migration to S/W MBD WSCA Description $3,495.00 $2,166.90 MiCb Base Server App for MiVoice Bus -NA WSCA WSCA Description $3,495.00 $2,166.90 MiCb Base Server App for MiVoice Ofc -NA $500.00 $310.00 Convert MiCollab to Virtual $3,000.00 $1,860.00 MiCollab Virtual Service Expiry +6months $0.00 $0.00 Microsoft Lync Plug -in 1 User $0.00 $0.00 Microsoft Lync Plug -in 100 Users $0.00 $0.00 Convert LBG User to Lync Plugin User $0.00 $0.00 MiCollab Demo Lync AddOn Plugin x50 WSCA Description $3,495.00 $2,166.90 MiCb Base Server App for MiVoice Bus -NA WSCA Description $6.00 $3.72 Prom S/W Assur Multi -inst SP User CAP $200.00 $124.00 Std S/W Assur MiCollab w/ Voice Base $60.00 $37.20 Prom S/W Assur MiCollab w/ Voice Base $7.00 $4.34 SP Prom S/W Assurance UCC Entry User $10.00 $6.20 SP Prom S/W Assurance UCC Standard User $14.00 $8.68 SP Prom S/W Assurance UCC Premium User $38.00 $23.56 Prom S/W Assurance for vMiCollab SP $14.64 $9.08 SWAS PREM Mobile Convergence 1 user WSCA Description $200.00 $124.00 6042VPN -1 End Node -1 Year Annual Billing WSCA Description $122.00 $75.64 Mobile Convergence 1 user Lie $4,880.00 $3,025.60 Mobile Convergence 50 user pack Lics WSCA Description $0.00 $0.00 MiVoice Integrations Base Pkg (physical) $0.00 $0.00 MiVoice Integrations Base Pkg (virtual) $150.00 $93.00 DIG Call Control User Lie for SFDC $6,000.00 $3,720.00 DIG Call Control User Lie for SFDC (50) $40.00 $24.80 DIG Call Control User Lie for Google $1,600.00 $992.00 DIG Call Control User Lie for Google(50) $100.00 $62.00 MiVoice Integrations Demo Kit- MiCollab WSCA Description $6.00 $3.72 Prom S/W Assur Multi -inst SP User CAP $10.00 $6.20 Std S/W Assurance UCCv2 Entry $19.00 $11.78 Std S/W Assurance UCCv2 Stnd $27.00 $16.74 Std S/W Assurance UCCv2 Prom $3.00 $1.86 Pram S/W Assurance UCCv2 Entry $6.00 $3.72 Pram S/W Assurance UCCv2 Stnd $9.00 $5.58 Pram S/W Assurance UCCv2 Prom $7.00 $4.34 SP Prem S/W Assurance UCC Entry User $10.00 $6.20 SP Prem S/W Assurance UCC Standard User $14.00 $8.68 SP Prem S/W Assurance UCC Premium User $38.00 $23.56 Prom S/W Assurance for vMiCollab SP UNIFIED COMMUNICATOR ADVANCED Part Number Discount Category Discount % MLP WSCA Description 54004266 SW 38% $99.00 $61.38 MiCollab Client License - Desk Phone x1 54004267 SW 38% $4,455.00 $2,762.10 MiCollab Client License -Desk Phone x50 54004281 SW 38% $150.00 $93.00 MiCb Client License -Desk PhoneBSoftphone 54004823 SW 38% $850.00 $527.00 MiCollab Client Console Option 54005151 SW 38% $248.00 $153.76 MiCollab Mobile Standalone User x1 54005154 SW 38% $285.00 $176.70 MiCollab Client Mobility Ent Pk User x1 54005155 SW 38% $2,790.00 $1,729.80 MiCollab Client Mobility Ent Pk User x10 54005156 SW 38% $12,000.00 $7,440.00 MiCollab Client Mobility Ent Pk User x50 54005344 SW 38% $1,500.00 $930.00 MiCollab Client Virtual 54005345 SW 38% $0.00 $0.00 MiCollab Client Virtual 45-day Trial 54005350 SW 38% $600.00 $372.00 MiCollab Client Virtual Demo 54005362 SW 38% $500.00 $310.00 Convert MiCollabClient Server to Virtual 54005380 SW 38% $2,000.00 $1,240.00 MiCClient Licnse - Peering Adv Server 54005381 SW 38% $2,500.00 $1,550.00 MiCClient Licnse - Federation Adv Server 54005404 SW 38% $1,500.00 $930.00 MiCollab Client Software 54005598 SW 38% $59.00 $36.58 MiCb Mobile Client Licnse - SmartDevice x1 54005599 SW 38% $2,655.00 $1,646.10 MiCb MobileClient Licnse - SmartDevice x50 54005601 SW 38% $59.00 $36.58 MiCClient Licnse- Stndlone SmartDevice x1 54005802 SW 38% $1,500.00 $930.00 MiCClient Virtual Service Expiry+6month 54005830 SW 38% $75.00 $46.50 MiCClient License -MiNET & SIP Softphone 54005831 SW 38% $150.00 $93.00 MiCClientLicnse DeskPh /SOftPhBSIP SoftPh 54005832 SW 38% $50.00 $31.00 MiCb Mobile Client AddOn SIP SmartDevice 54005887 SW 38% $0.00 $0.00 AddOn MiCollab Client Mobl SIP SF +Video 54005889 SW 38% $0.00 $0.00 Add On MiCollab Mobile Client S/P +Video UNIFIED COMMUNICATOR ADVANCED S FTPHONE Part Number Discount Category Discount % MLP WSCA Description 54004268 SW 38% $75.00 $46.50 MiCollab Client License - Softphone x1 54004269 SW 38% $3,375.00 $2,092.50 MiCollab Client License - Softphone x50 54004281 SW 38% $150.00 $93.00 MiCb Client License -Desk PhoneBSoftphone 54004823 SW 38% $850.00 $527.00 MiCollab Client Console Option UNIFIED COMMUNICATOR EXPRESS SOFTPH Part Number Discount Category Discount % MLP WSCA Description 51302248 SW 38% $0.00 $0.00 UCX $0 PN for MiCD UNIFIED COMMUNICATOR MOBILE Part Number Discount Category Discount % MLP WSCA Description 54006064 SW 38% $150.00 $93.00 MiCollab Mobile Client & SIP Softphone SERVER AND THIN CLIENTS Part Number Discount Category Discount % MLP WSCA Description 52002746 HW 38% $350.00 $217.00 Unified IP Client Bundle MITEL COMMUNICATIONS DIRECTOR (MDD) - DEMO KITS Part Number Discount Category Discount % MLP WSCA Description 54005480 SW 38% $500.00 $310.00 MiVoice Business for 3300 Demo 54005481 SW 38% $500.00 $310.00 MiVoice Business for ISS Demo 54005482 SW 38% $500.00 $310.00 MiVoice Business Virtual Demo 54005483 SW 38% $500.00 $310.00 Upgrade MiVoice Bus License Kit Demo 54006354 SWAS 38% $0.00 $0.00 Sind S/W Assur In House or Demo Sys 1 Yr MIVOIDE OFFICE - DEMO KITS Part Number Discount Category Discount % MLP WSCA Description 52002643 HW 38% $3,000.00 $1,860.00 MiVoice Office Demo w/ Phones - NA 52002644 HW 38% $2,250.00 $1,395.00 MiVoice Office Demo - NA 52002678 HW 38% $250.00 $155.00 MiVoice Office Demo Upgrade - NA 54006354 SWAS 38% $0.00 $0.00 Sind S/W Assur In House or Demo Sys 1 Yr SX -200 IP - DEMO KITS Part Number Discount Category Discount % MLP WSCA Description 53002381 ND 0% $0.00 $0.00 VPN Demo 1 Year License 1 End 3000 CS - DEMO KITS Part Number Discount Category Discount % MLP WSCA Description 52002593 ND 0% $1,500.00 $1,500.00 Mitel 3000 IP Dealer demo kit MILLAB - DEMO KITS Part Number Discount Category MLP 52002749 HW 38% $595.00 54005390 SW 38% $0.00 54005729 SW 38% $795.00 54005743 SW 38% $0.00 54006354 SWAS 38% $0.00 UNIFIED COMMUNICATOR (UC) - DEMO KITS Description $368.90 Convert MiCollab +MiCCOfc to MiCCOfc Demo $0.00 Convert MiCollab Demo to Virtual $492.90 MiCollab Demo Kit $0.00 Migrate MiCollab +MiCCOfc Demo to MiCCOfc $0.00 Sind S/W Assur In House or Demo Sys 1 Yr 0 0 A C� G� 0 C, Part Number Discount Category Discount % MLP 54004290 ND 0% WSCA NUP INT MESSENGER (NP) - DEMO KITS $700.00 Part Number Discount Category Discount % MLP 54005742 SW 38% Description 54005864 SW 38% $0.00 MICONTACT CENTER UNICC) - DEMO KITS $58.90 Part Number Discount Category Discount % MLP 51300642 SW 38% Description 51300645 SW 38% $250.00 CALL ACCOUNTING - DEMO KITS $155.00 MiVoice Border Gateway Virtual Demo $0.00 Part Number Discount Category Discount % MLP 51300644 SW 38% $434.00 MiCC Office Virtual Demo MIVICE BORDER GATEWAY {MB) - DEMO KITS Part Number Discount Category Discount % MLP 54004579 SW 38% $1,695.00 54005340 SW 38% WSCA 54006354 SWAS 38% $62.00 MiVoice Business Console Demo Kit MICONTACT CENTER OFFICE - DEMO KITS Spare Battery Pack Part Number Discount Category Discount % MLP 52002676 SW 38% Security Swivel Clip 54005501 SW 38% $54.00 DESKTOP - DEMO KITS Mitel 5603 Leather Case Part Number Discount Category Discount % MLP 52002773 HW 38% Spare Belt Clip 52002831 HW 38% Security Swivel Clip MIV ICE BUSINESS CONSOLE $201.50 Mitel 5604 Part Number Discount Category Discount % MLP 52002891 SW 38% Mitel 5604 WIRELESS HANDSETS AND ACCESSORIES $260.00 Part Number Discount Category Discount % MLP 51012483 HW 38% $155.00 51012484 HW 38% $88.00 51012485 HW 38% $265.00 51012488 HW 38% $418.50 51012500 HW 38% Mitel 5607 51012502 HW 38% Mitel 5607 51012505 HW 38% 51012506 HW 38% 51012525 HW 38% 51012633 HW 38% 51013527 HW 38% 51015420 HW 38% 51015421 HW 38% 51015423 HW 38% 51015430 HW 38% 51015431 HW 38% 51015432 HW 38% 51015433 HW 38% 51015434 HW 38% 51015435 HW 38% 51015437 HW 38% 51015440 HW 38% 51015955 HW 38% 51015956 HW 38% 51015972 HW 38% 51015973 HW 38% 51015974 HW 38% 51301120 HW 38% 51301121 HW 38% 51301122 HW 38% 51301124 HW 38% 51301127 HW 38% 51301129 HW 38% 51301130 HW 38% 51301133 HW 38% WSCA WSCA Description $600.00 $46.50 $600.00 MiCollab Client Demo Desktop Charger - Global P/S WSCA Description $700.00 Programmer $434.00 NPUM Standard Virtual Demo $0.00 Mitel 5606 $0.00 NPUM Demo Upgrades $101.00 WSCA Description $0.00 $325.00 $0.00 MiContact Center Demo $0.00 Headset (Boom Type) $0.00 CC: Try & Buy, 1 -50 CA Extensions $58.90 WSCA Description $0.00 $26.66 $0.00 Call Accounting Dealer Demo Kit SIM Card (programmed) WSCA Description $150.00 SIM Card (programmed) incl SW $93.00 MiVoice Border Gateway Demo $250.00 Mitel 5602 $155.00 MiVoice Border Gateway Virtual Demo $0.00 $155.00 $0.00 Sind S/W Assur In House or Demo Sys 1 Yr Rack Charger P /S- Global WSCA Description $700.00 $195.00 $434.00 MiCC Office Virtual Demo $500.00 $310.00 MiCC Office Software -Only Demo $182.90 WSCA Description $2,595.00 $28.52 $1,608.90 MiVoice Video Unit Demo Bundle $1,695.00 $418.50 $1,050.90 MiVolce Conference Unit Demo Bundle Battery Pack Charger Global WSCA Description $100.00 Spare Battery Pack $62.00 MiVoice Business Console Demo Kit WSCA Description $75.00 $46.50 Mitel 5606 Desktop Charger - Global P/S $390.00 $241.80 Mitel 5606 Programmer $400.00 $248.00 Mitel 5606 Rack Charger No Pwr Sup $101.00 $62.62 Mitel 5602 Interface Cable $325.00 $201.50 Mitel 5606 Headset (Boom Type) $95.00 $58.90 Mitel 5606 Battery Pack $43.00 $26.66 Mitel 5606 SIM Card (programmed) $390.00 $241.80 Mitel 5606 SIM Card (programmed) incl SW $230.00 $142.60 Mitel 5602 Rack Charger Global $250.00 $155.00 Mitel 5606 Rack Charger P /S- Global $42.00 $26.04 5602 Desktop Charger -NA P/S (V2) $195.00 $120.90 Mitel 5603 $295.00 $182.90 Mitel 5604 $46.00 $28.52 Mitel 5603/04 Charger Global(exclude EU) $675.00 $418.50 Mitel 5604 Battery Pack Charger Global $31.00 $19.22 Mitel 5603 Spare Battery Pack $45.00 $27.90 Mitel 5604 Spare Battery Pack $75.00 $46.50 Mitel 5603 Spare Belt Clip $23.00 $14.26 Mitel 5604 Security Swivel Clip $21.00 $13.02 Mitel 5603/04 Security Chain $54.00 $33.48 Mitel 5603 Leather Case $54.00 $33.48 Mitel 5604 Leather Case $107.00 $66.34 Mitel 5604 Spare Belt Clip $21.00 $13.02 Mitel 5603 Security Swivel Clip $325.00 $201.50 Mitel 5604 License Service $250.00 $155.00 Mitel 5604 License Personal Alarm $150.00 $93.00 Mitel 5604 License DECT Location $260.00 $161.20 Mitel 5607 Services License $290.00 $179.80 Mitel 5607 Alarm License $155.00 $96.10 Mitel 5607 DECT Location License $88.00 $54.56 Mitel 5607 Charger Global(excl EU) $265.00 $164.30 Mitel 5603 /04/07 Programmer NA $675.00 $418.50 Mitel 5603/04/07/24 Rack Charger Global $675.00 $418.50 Mitel 5607 Battery Pack Charger Global $83.00 $51.46 Mitel 5607 Headset Adapter 51301134 HW 38% $85.00 $52.70 Mitel 5607 Leather Case 51301135 HW 38% $19.50 $12.09 Mitel 5607 Spare Belt Clip 51301136 HW 38% $21.50 $13.33 Mitel 5607 Security Swivel Clip 51301142 HW 38% $750.00 $465.00 Mitel 5607 Global 51301143 HW 38% $94.00 $58.28 Mitel 5607 Spare Battery Pack BA ESTATIONS A ACCESSORIES Part Number Discount Category Discount % MLP WSCA Description 51012499 HW 38% $18.00 $11.16 Mitel 5606 Handset Belt Clip 51012503 HW 38% $68.00 $42.16 Mitel 5606 Leather Case 51012504 HW 38% $60.00 $37.20 Mitel 5606 Battery Pk Adpt Rack Charger 51012509 HW 38% $60.00 $37.20 Mitel 5602 Leather Case 51012521 HW 38% $83.00 $51.46 Mitel 5602 Handset Belt Clip 51012524 HW 38% $400.00 $248.00 Mitel 5602 Rack Charger No Pwr Sup 51012533 HW 38% $56.00 $34.72 IP DECT SARI Certificate (Global) 51012538 HW 38% $41.00 $25.42 IP DECT Basestation Mount Brict (Glob) 51012689 HW 38% $75.00 $46.50 IP DECT Basestation Power Supply -AU 51300484 HW 38% $3,995.00 $2,476.90 Site Survey Kit v2 - EU /NA/UK P/S 51300485 HW 38% $95.00 $58.90 Pole Mounting Kit for Outdoor Housing v2 51300486 HW 38% $650.00 $403.00 Basestation Outdoor Housing v2 51300851 HW 38% $3,250.00 $2,015.00 IP -DECT Site Survey Kit v2 No Pwr Sup 51300852 HW 38% $375.00 $232.50 Spare Batt Chger for Site Survey Kit v2 51300853 HW 38% $745.00 $461.90 Span: Batt Pack for Site Survey Kit v2 51301118 HW 38% $1,195.00 $740.90 Basestation v2(Global) MESSAGING COMPONENTS Part Number Discount Category Discount % MLP WSCA Description 51301137 HW 38% $1,340.00 $830.80 Wireless Messaging Gateway v3(incl P /S) 51301138 HW 38% $3,320.00 $2,058.40 Wireless Messaging Gateway v3 Std Lie 51301139 HW 38% $3,810.00 $2,362.20 Wireless Messaging Gateway v3 OAP Lie 51301140 HW 38% $72.00 $44.64 Mitel Messaging Gateway v3 191nch Front Rack Mt 51301141 HW 38% $72.00 $44.64 Mitel Messaging Gateway v3 1 pinch Back Rack Mt 51302034 SW 38% $1,185.00 $734.70 WSM -3 Standard /OAP Redundancy License ENDPOINTS Part Number Discount Category Discount % MLP WSCA Description 51302363 ND 0% $17,000.00 $17,000.00 VidyoPanorama 2 screen 1080P Package 51302365 ND 0% $5,700.00 $5,700.00 VidyoPanorama 1 Screen Upgrade Package 51302405 ND 0% $215.00 $215.00 External I Receiver for VidyoRoom NA 51302593 ND 0% $5,995.00 $5,995.00 VidyoRoom - HD230 endpoint only 51302610 ND 0% $2,845.00 $2,845.00 VidyoRoom HD40 - ProPack 51303162 ND 0% $995.00 $995.00 VidyoRoom SE(software edition) License 51303175 ND 0% $13,950.00 $13,950.00 VidyoLinex10wV idyoDesktUHD100forVidyoOne 51303185 ND 0% $15,000.00 $15,000.00 VidyoRouter XL - UHD endpoint 51303186 ND 0% $13,950.00 $13,950.00 VidyoOne wVidyoLine108VidyoDesktopUHD100 51303187 ND 0% $15,000.00 $15,000.00 Vidyo Replay - UHD endpoint 51303288 ND 0% $1,895.00 $1,895.00 VidyoRoom HD40 - endpoint only 51303321 ND 0% $2,995.00 $2,995.00 Vidyo HD100 Meeting Room End -Point 53003386 ND 0% $2,000.00 $2,000.00 VidyoPanorama Installation Service 53003387 ND 0% $4,250.00 $4,250.00 VidyoPanorama Installation Service 53003393 ND 0% $22,500.00 $22,500.00 VidyoPanorama white -glove install Part Number Discount Category Discount % MLP WSCA Description 51302379 ND 0% $3,500.00 $3,500.00 Vidyo softcient License Bundle - 1000 51302380 ND 0% $900.00 $900.00 Vidyo softdient License Bundle - 200 51302381 ND 0% $2,000.00 $2,000.00 Vidyo softdient License Bundle - 500 51302388 ND 0% $1,000.00 $1,000.00 Secured VidyoConferencing Option 51302389 ND 0% $1,000.00 $1,000.00 VidyoPorial Hot - standby option 51302392 ND 0% $3,950.00 $3,950.00 VidyoGateway 51302393 ND 0% $5,950.00 $5,950.00 VidyoGatewayXL 51302394 ND 0% $3,000.00 $3,000.00 VidyoGateway Virtual Edition - 5 51302429 ND 0% $4,650.00 $4,650.00 VidyoPorial Virtual Edition 51302579 ND 0% $0.01 $0.01 Vidyo Licenses- Softclient Entrpr x1000 51302648 ND 0% $0.00 $0.00 VidyoPorial API License key 51302688 ND 0% $10,000.00 $10,000.00 Vidyo Portal Multi Tenant 51303162 ND 0% $995.00 $995.00 VidyoRoom SE(software edition) License 51303163 ND 0% $7,050.00 $7,050.00 VidyoPortal VE w soft clients UHD- 1K 51303164 ND 0% $2,750.00 $2,750.00 VidyoRouter VE license -UHD sessions x 25 51303165 ND 0% $3,000.00 $3,000.00 VidyoRouter VE license -UHD upgrd to 100 51303166 ND 0% $5,750.00 $5,750.00 VidyoRouter VE license -UHD sessions x100 51303167 ND 0% $1,395.00 $1,395.00 VidyoLine UHD license 51303168 ND 0% $32,500.00 $32,500.00 UHD VidyoLine License - UHD 25 pack 51303169 ND 0% $62,500.00 $62,500.00 UHD VidyoLine License - UHD 50 pack 51303171 ND 0% $120,000.00 $120,000.00 UHD VidyoLine License - UHD 100 pack 51303172 ND 0% $220,000.00 $220,000.00 UHD VidyoLine License - UHD 200 pack 51303173 ND 0% $400,000.00 $400,000.00 UHD VidyoLine License - UHD 400 pack 51303176 ND 0% $10,000.00 $10,000.00 VidyoOne to VidyoPortal UPG UHD Service 51303177 ND 0% $70.00 $70.00 VidyoLine Event Licenses - UHD 1 wk 51303178 ND 0% $140.00 $140.00 VidyoLine Event Licenses - UHD 6 wks 51303179 ND 0% $8,750.00 $8,750.00 VidyoPortal w/ Vidyo soft clients -UHD 1k 51303180 ND 0% $16,250.00 $16,250.00 VidyoPortalXLServerw /softclientsUHD2.5k 51303184 ND 0% $7,750.00 $7,750.00 Vidyo Router - UHD endpoint 51303289 ND 0% $9,950.00 $9,950.00 VidyoDesktop VE for Citdx Xenapp 51303290 ND 0% $9,950.00 $9,950.00 VidyoDesktop VE for Xendesktop 51303314 ND 0% $4,500.00 $4,500.00 Vidyo Virtual (VE) channel demo kit 51303315 ND 0% $1,800.00 $1,800.00 Vidyo Gateway VE channel demo kit 51303316 ND 0% $5,995.00 $5,995.00 Vidyo Infrastrure Dealer Demo Kit 51303322 ND 0% $0.01 $0.01 Vidyo SWAS for Dealer Demo Kit 51303324 ND 0% $459.00 $459.00 Vidyo GW SWAS for demo 51303478 ND 0% $9,995.00 $9,995.00 VidyoReplay VE 51303479 ND 0% $200.00 $200.00 Vidyo Server for Microsoft Lync VE 51303482 ND 0% $150,000.00 $150,000.00 Vidyo API Dev Premium Support 51303483 ND 0% $20,000.00 $20,000.00 Vidyo API Dev Standard Support 51303484 ND 0% $45,000.00 $45,000.00 Vidyo API for Solution Development 51303772 ND 0% $0.01 $0.01 Vidyo SWAS (yr 2 -5) for Dealer Demo kit 51303773 ND 0% $10,000.00 $10,000.00 6 months Vidyo API Dev Standard Support 51303813 ND 0% $1.00 $1.00 Vidyo Support Service Coverage Lapse Fee 51303945 ND 0% $0.01 $0.01 Vidyo Client API Lic for Customization 51304062 ND 0% $13,950.00 $13,950.00 VidyoOne VE 51304064 ND 0% $150,000.00 $150,000.00 Vidyo project management Adv 51304068 ND 0% $0.00 $0.00 Vidyo Buffer Line 53003379 ND 0% $600.00 $600.00 Jumpstart adoption (for educators) 53003380 ND 0% $1,500.00 $1,500.00 Jumpstart adoption (+ class) 53003381 ND 0% $8,500.00 $8,500.00 Jumpstart adoption (basic) 53003382 ND 0% $30,000.00 $30,000.00 Jumpstart Adoption (pro) 53003383 ND 0% $15,000.00 $15,000.00 Jumpstart Adoption (standard) 53003384 ND 0% $3,000.00 $3,000.00 Getting started training session 53003385 ND 0% $3,000.00 $3,000.00 Technical certfication 53003394 ND 0% $3,125.00 $3,125.00 VidyoPanorama white -glove install 53003395 ND 0% $2,500.00 $2,500.00 On site support (day 2 +) 53003397 ND 0% $175.00 $175.00 Hourly phone support 53003398 ND 0% $6,500.00 $6,500.00 Project Management Service 53003399 ND 0% $400.00 $400.00 Vidyo Advanced RMA Service 53003401 ND 0% $1.00 $1.00 Gold Support Plan H/W (3 yrs) 53003402 ND 0% $1.00 $1.00 Gold Support Plan S/W (3 yrs) 53003403 ND 0% $1.00 $1.00 Gold Support Plan H/W (yr 1) 53003404 ND 0% $1.00 $1.00 Gold Support Plan S/W (yr 1) 53003405 ND 0% $1.00 $1.00 Gold Support Plan H/W (yr 2 -5) 53003406 ND 0% $1.00 $1.00 Gold Support Plan S/W (yr 2 -5) 53003407 ND 0% $1.00 $1.00 Silver Support Plan H/W (3 yrs) 53003408 ND 0% $1.00 $1.00 Silver Support Plan S/W (3 yrs) 53003409 ND 0% $1.00 $1.00 Silver Support Plan S/W (yr 1) 53003410 ND 0% $1.00 $1.00 Silver Support Plan H/W (yr 2 -5) 53003411 ND 0% $1.00 $1.00 Silver Support Plan S/W (yr 2 -5) 53003412 ND 0% $1.00 $1.00 Silver Support Plan H/W (yr 1) IP VIDEO CONFERENCE SPARE COMPONENTS Part Number Discount Category MLP Description 51302400 ND 0% $1,750.00 $1,750.00 Vidyo Minrray VHD -Ag10 camera 51302404 ND 0% $599.00 $599.00 Phoenix Quattro speakerphone 51302405 ND 0% $215.00 $215.00 External I Receiver for VidyoRoom NA 51302406 ND 0% $90.00 $90.00 Keyboard for VidyoRoom (US) 51302407 ND 0% $65.00 $65.00 VidyoRoom Remote 51302408 ND 0% $450.00 $450.00 VidyoRoom Screen Sharing accessory 51302525 ND 0% $60.00 $60.00 PhoenixQuattro DaisyChain Pwr Kit48v NA 51302581 ND 0% $400.00 $400.00 Advanced RMA Service Y1 51302595 ND 0% $2,445.00 $2,445.00 PTZ Camera + Speaker Bundle 51302596 ND 0% $1,895.00 $1,895.00 PRO PTZ Camera 51302611 ND 0% $400.00 $400.00 DVI to USB3 Adapter 51302612 ND 0% $265.00 $265.00 Vidyo Phoenix Quattro Power Hub 51302613 ND 0% $1,750.00 $1,750.00 Vidyo Phoenix Octopus 51302781 ND 0% $450.00 $450.00 VidyoRoom Pro Pack Basic+ USB Hub 51302782 ND 0% $375.00 $375.00 VidyoRoom Pro Pack Lite 51303041 ND 0% $1,354.50 $1,354.50 Vidyo ConferenceCam CC3000e 51303181 ND 0% $8,750.00 $8,750.00 Stand -by VidyoPortal UHD Server Package 51303182 ND 0% $16,250.00 $16,250.00 Stand -by VidyoPortal XL Server UHD Pkg 51303480 ND 0% $65.00 $65.00 VidyoRoom QWERTY remote control 51304065 ND 0% $750.00 $750.00 VidyoVoice Additional Access 51304066 ND 0% $750.00 $750.00 VidyoVoice base package 51304067 ND 0% $625.00 $625.00 VidyoVoice additional minutes 53003413 ND 0% $1.00 $1.00 Vidyo Gold upgrade to 24/7 support E911 APPLICATIONS $992.00 DIG Call Control User Lie for Google(50) 54006307 SW Part Number Discount Category $62.00 MiVoice Integrations Demo Kit- MiCollab MLP Description 54001610 SW 38% $1,350.00 $837.00 Remote Client (ER Adviser) 54003052 SW 38% $8,000.00 $4,960.00 ER Adviser Base WIN Options 54003054 SW 38% $10.00 $6.20 STATION LIC - ONE (ER ADVISER) 54003056 SW 38% $40,000.00 $24,800.00 STATION LIC - SITE LIC (ER ADVISER) 54003372 ND 0% $6,000.00 $6,000.00 UPGD 6451/4.0 TO ER ADVISER 5.0 OPEN INTEGRATION GATEWAY (CIO) $1.00 $0.62 Prom S/W Assur MiVBus Hospitality User 54005939 Part Number Discount Category $38.00 MLP Description 54005784 SW 38% $500.00 $310.00 Mitel Open Integration Gateway (OIG) Base Pkg 54005785 SW 38% $500.00 $310.00 Mitel vOIG (Virtual) Base Pkg 54005786 SW 38% $250.00 $155.00 OIG- to -vOIG (Virtual) - Base Pkg Upgrade 54005792 SW 38% $30.00 $18.60 DIG MCD Call Control - Std User 54005793 SW 38% $65.00 $40.30 DIG MCD Call Control - Adv User 54005797 SW 38% $45.00 $27.90 DIG MCD CC User- Std -to -Adv Upgrade 54005807 SW 38% $1,950.00 $1,209.00 DIG MCD Call Control - Std Server 54005808 SW 38% $4,875.00 $3,022.50 DIG MCD Call Control - Adv Server 54005811 SW 38% $2,800.00 $1,736.00 DIG MCD CC Server - Std -to -Adv Upgrade 54005933 SW 38% $0.00 $0.00 Mitel DIG Base Pkg - 60 Day Trial 54006214 SW 38% $1,200.00 $744.00 DIG MCD Call Control -Std User (50) 54006215 SW 38% $2,600.00 $1,612.00 DIG MCD Call Control -Adv User (50) 54006216 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (physical) 54006217 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (virtual) 54006218 SW 38% $150.00 $93.00 DIG Call Control User Lie for SFDC 54006219 SW 38% $6,000.00 $3,720.00 DIG Call Control User Lie for SFDC (50) 54006220 SW 38% $40.00 $24.80 DIG Call Control User Lie for Google 54006221 SW 38% $1,600.00 $992.00 DIG Call Control User Lie for Google(50) 54006307 SW 38% $100.00 $62.00 MiVoice Integrations Demo Kit- MiCollab 54006621 SW 38% $0.00 $0.00 Mitel DIG R2.2 Cl License MICOLLAB - BASE SOFTWARE Part Number Discount Category MLP Description 54006216 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (physical) MICOLLAI3 - COLLABORATION SOFTWARE LICENSES Part Number Discount Category MLP Description 54006216 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (physical) 54006217 SW 38% $0.00 $0.00 MiVoice Integrations Base Pkg (virtual) 54006218 SW 38% $150.00 $93.00 DIG Call Control User Lie for SFDC 54006219 SW 38% $6,000.00 $3,720.00 DIG Call Control User Lie for SFDC (50) 54006220 SW 38% $40.00 $24.80 DIG Call Control User Lie for Google 54006221 SW 38% $1,600.00 $992.00 DIG Call Control User Lie for Google(50) 54006307 SW 38% $100.00 $62.00 MiVoice Integrations Demo Kit- MiCollab 3300 ICP SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005897 SWAB 38% $2.00 $1.24 Std SWAB MIVolceBus HospityAnlg Port 54005898 SWAB 38% $1.00 $0.62 Prom SWAB MiVBus Hospitaly AnlgPort 54005899 SWAB 38% $4.00 $2.48 Std S/W Assur MiVoice Bus HospitalyUser 54005900 SWAB 38% $1.00 $0.62 Prom S/W Assur MiVBus Hospitality User 54005939 SWAB 38% $38.00 $23.56 SP Capex Prom S/W Assur MiCb w/ Voice 54006061 SWAB 38% $50.00 $31.00 PREM S/W Assur MiVoice Bus Console SP 54006332 SWAB 38% $15.00 $9.30 STD SWAS- MIVOIee DIG SFDC User 54006333 SWAB 38% $5.00 $3.10 PREM SWAS - MiVoice DIG SFDC User 54006334 SWAB 38% $4.00 $2.48 STD SWAS - MiVoice DIG Google User 54006335 SWAB 38% $1.00 $0.62 PREM SWAS - MiVoice DIG Google User 54006336 SWAB 38% $100.00 $62.00 STD SWAB MiVoice Integr Base SP CAPEX 54006337 SWAB 38% $30.00 $18.60 PREM SWAB MiVoice Integr Base SP CAPEX 54006340 SWAB 38% $25.00 $15.50 STD SWAB MiVoice Integr. SFDC User SP CAPEX 54006341 SWAB 38% $8.00 $4.96 PREM SWAB MiVoice Integr. SFDC User SP CAPEX 54006342 SWAB 38% $7.00 $4.34 STD SWAB MiVoice Integr. Google User SP CAPEX 54006343 SWAB 38% $2.00 $1.24 PREM SWAB MiVoice Integr. Google User SP CAPEX MITEL COMMUNICATIONS DIRECTOR SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005195 SWAB 38% $125.00 $77.50 Bid S/W Assur MiVoice Bus Base Usersx16 54005196 SWAB 38% $4.00 $2.48 Std S/W Assur MiVoice Business Analog 54005197 SWAB 38% $10.00 $6.20 Bid S/W Assur MiVoice Business User 54005333 SWAB 38% $125.00 $77.50 Bid SWAB MiVBus for Multi -Inst SP Base 54005334 SWAB 38% $40.00 $24.80 Bid SWAB MiVBus for Multi -Inst SP User 54005419 SWAB 38% $0.00 $0.00 Bid S/W Assur Designated License Mgr 54005654 SWAB 38% $38.00 $23.56 Pram S/W Assur MiVBus Base Users x16 54005655 SWAB 38% $1.00 $0.62 Prom S/W Assur MiVoice Bus Analog 54005657 SWAB 38% $3.00 $1.86 Prom S/W Assurance MiVoice Bus User 54005683 SWAB 38% $38.00 $23.56 Prom S/W Assur Multi -inst SP Base CAP 54005689 SWAB 38% $0.00 $0.00 Prom S/W Assur Designated License Mgr 54005755 SWAB 38% $125.00 $77.50 Bid S/W Assur MiVoice Bus Virtual Base 54005756 SWAB 38% $38.00 $23.56 Prom S/W Assur MiVoice Bus Virtual Base 54005760 SWAB 38% $125.00 $77.50 Bid S/WAssur MiVBus Virtual Baseforf3us 54005761 SWAB 38% $38.00 $23.56 Prom S/WAssur MiVBus Virtual Base forBus 54005897 SWAB 38% $2.00 $1.24 Bid SWAB MiVoiceBus HospityAnlg Port 54005898 SWAB 38% $1.00 $0.62 Prom SWAB MiVBus Hospitaly AnlgPort 54005899 SWAB 38% $4.00 $2.48 Std S/W Assur MiVoice Bus HospitalyUser 54005900 SWAB 38% $1.00 $0.62 Prom S/W Assur MiVBus Hospitality User 54006058 SWAB 38% $150.00 $93.00 STD S/W Assur MiVoice Bus Console 54006059 SWAB 38% $50.00 $31.00 PREM S/W Assur MiVoice Bus Console 54006060 SWAB 38% $325.00 $201.50 STD S/W Assur MiVoice Bus Console SP MIV ICE OFFICE SOFTWARE ASSURANCE Part Number Discount Category MLP Description 51303150 SWAB 38% $800.00 $496.00 MiCC Campaign Mgr SWA Premium - Sys Swr 51303278 SWAB 38% $40.00 $24.80 MiCC Campaign Mgr SWA Premium - User 51303626 SWAB 38% $1,200.00 $744.00 MiCC Campaign Mgr SWA Std -Base Sys SW 51303628 SWAB 38% $60.00 $37.20 MiCC Campaign Mgr SWA Std - User 54004228 SWAB 38% $400.00 $248.00 S/W Assurance MiVoice Office Enrolment 54005233 SWAB 38% $400.00 $248.00 Std S/W Assurance MiVoice Office Base 54005682 SWAB 38% $300.00 $186.00 Prom S/W Assurance MiVoice Office Base 54005911 SWAB 38% $200.00 $124.00 STD SWA 5000 up to 32 Ports 54005912 SWAB 38% $100.00 $62.00 PREM SWA 5000 up to 32 Ports NUP INT UNIFIED MESSAGING SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54004451 SWAB 38% $900.00 $558.00 NP -UM 640E SW Assurance 1YR 8 Ports 54005208 SWAB 38% $39.00 $24.18 STD SWAB NPM VMPort 54005209 SWAB 38% $110.00 $68.20 STD SWAB NPM SAA Port 54005210 SWAB 38% $230.00 $142.60 STD SWAB NP -60 Base 54005211 SWAB 38% $375.00 $232.50 STD SWAB vNP or NP -120 base 54005213 SWAB 38% $1,700.00 $1,054.00 STD SWAB NPM 640 Base 54005214 SWAB 38% $110.00 $68.20 STD SWAB NPM 640 VMPort 54005659 SWAB 38% $12.00 $7.44 PREM SWAB NPM VMPORT 54005660 SWAB 38% $33.00 $20.46 Prom S/W Assurance NPUM SAA Port 54005661 SWAB 38% $69.00 $42.78 PREM SWAB NP -60 BASE 54005662 SWAB 38% $113.00 $70.06 PREM SWAB vNP or NP120 base 54005663 SWAB 38% $510.00 $316.20 PREM SWAB NPM 640 BASE 54005664 SWAB 38% $33.00 $20.46 PREM SWAB NPM 640 VMPORT MICOLLAB SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005222 SWAB 38% $100.00 $62.00 Bid S/W Assurance MiCollab Base 54005223 SWAB 38% $3.50 $2.17 Bid S/W Assurance MiCollab UM Mailbox 54005226 SWAB 38% $2.00 $1.24 Bid S/W Assur Mobile Extension User 54005227 SWAB 38% $8.00 $4.96 Bid S/W Assurance MiCollab Client 54005229 SWAB 38% $33.00 $20.46 Std S/W Assur MiCollab AWV Audio Port 54005230 SWAB 38% $17.00 $10.54 Bid S/W Assur MiCollab AWV Web Port 54005231 SWAB 38% $250.00 $155.00 Std S/W Assurance MiCollab Bus Dash 54005234 SWAB 38% $750.00 $465.00 Bid S/W Assurance MiCollab CSM 54005669 SWAB 38% $30.00 $18.60 Prom S/W Assurance MiCollab Base 54005673 SWAB 38% $1.00 $0.62 Prom S/W Assur MiCollab UM Mailbox 54005678 SWAB 38% $10.00 $6.20 Prom S/W Assur MiCollab AWV Audio Port 54005679 SWAB 38% $5.00 $3.10 Prem S/W Assur MiCollab AWV Web Port 54005680 SWAB 38% $225.00 $139.50 Prom SWAB MiCollab Office 54005681 SWAB 38% $75.00 $46.50 Prom SWAB MiCollab MBD 54005684 SWAB 38% $6.00 $3.72 Prom S/W Assur Multi -inst SP User CAP 54005992 SWAB 38% $10.00 $6.20 Bid S/W Assurance UCCv2 Entry 54005993 SWAB 38% $19.00 $11.78 Std S/W Assurance UCCv2 Stnd 54005994 SWAB 38% $27.00 $16.74 Bid S/W Assurance UCCv2 Prem 54005995 SWAB 38% $3.00 $1.86 Prom S/W Assurance UCCv2 Entry 54005996 SWAB 38% $6.00 $3.72 Prem S/W Assurance UCCv2 Stnd 54005997 SWAB 38% $9.00 $5.58 Prem S/W Assurance UCCv2 Prom 54006026 SWAB 38% $7.00 $4.34 SP Prom S/W Assurance UCC Entry User 54006028 SWAB 38% $10.00 $6.20 SP Prom S/W Assurance UCC Standard User 54006030 SWAB 38% $14.00 $8.68 SP Prom S/W Assurance UCC Premium User 54006043 SWAB 38% $38.00 $23.56 Prom S/W Assurance for vMiCollab SP 54006659 SWAB 38% $3.00 $1.86 Sind S/W Assurance UCC Entry MiV MX -1 54006660 SWAB 38% $1.00 $0.62 Prom S/W Assurance UCC Entry MiV MX -1 54006661 SWAB 38% $12.00 $7.44 Sind S/W Assurance UCC Stnd MiV MX -1 54006662 SWAB 38% $4.00 $2.48 Prom S/W Assurance UCC Stnd MiV MX -1 54006663 SWAB 38% $20.00 $12.40 Sind S/W Assurance UCC Prom MiV MX -1 54006664 SWAB 38% $7.00 $4.34 Prom S/W Assurance UCC Prom MiV MX -1 UNIFIED COMMUNICATOR SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005200 SWAB 38% $125.00 $77.50 Bid S/W Assurance MiCollab ClientBase 54005201 SWAB 38% $11.00 $6.82 Bid S/W Assurance MiCClient Desk Ph 54005202 SWAB 38% $8.00 $4.96 Bid S/W Assurance MiCClient Softph 54005228 SWAB 38% $100.00 $62.00 Bid S/W Assur Mobile Extension Base 54005343 SWAB 38% $5.00 $3.10 Bid S/W Assurance MiCClient Web Portal 54005670 SWAB 38% $3.00 $1.86 Prom S/W Assurance MiCClient Desk Phone 54005671 SWAB 38% $2.50 $1.55 Prom S/W Assurance MiCClient Softphone 54005672 SWAB 38% $1.50 $0.93 Prom S/W Assurance MiCClient Web Portal 54005688 SWAB 38% $38.00 $23.56 Prom S/W Assurance MiCollab Client Base MI3 rrELEW RKER SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54004001 SWAB 38% $350.00 $217.00 MiVoice Border G/W Enterprise SWA 1 -year 54005218 SWAB 38% $12.00 $7.44 Bid S/W Assur MBG Teleworker User 54005219 SWAB 38% $6.00 $3.72 Bid S/W Assur MBG SIP Connect 54005220 SWAB 38% $25.00 $15.50 Bid S/W Assurance MBG Base 54005388 SWAB 38% $6.00 $3.72 STD SWAB MBG SRC Tap 54005665 SWAB 38% $3.00 $1.86 Prom S/W Assur MBG Teleworker User 54005666 SWAB 38% $2.00 $1.24 Prom S/W Assur MBG SIP Connect 54005668 SWAB 38% $8.00 $4.96 Prem S/W Assurance MBG Base 54005753 SWAB 38% $1.00 $0.62 Prom SWAB MBG ServiceProviderClient 54005853 SWAB 38% $100.00 $62.00 STD SWAS -OIG Base 54005854 SWAB 38% $30.00 $18.60 PREM SWAS -OIG Base 54005855 SWAB 38% $3.00 $1.86 STD SWAS -Service License 54005856 SWAB 38% $1.00 $0.62 PREM SWAS -Service License MITEL COMMUNICATION SUITE SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005198 SWAB 38% $125.00 $77.50 Bid S/W Assur MiCollab Base Users x16 54005658 SWAB 38% $38.00 $23.56 Prom S/W Assur MiCollab Base Users x16 ENTERPRISE MANAGER SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005191 SWAB 38% $100.00 $62.00 Bid S/W Assur Enterprise Manager Base 54005192 SWAB 38% $90.00 $55.80 Bid S/W Assur Enterprise Manager Node 54005652 SWAB 38% $30.00 $18.60 Prom S/W Assur Enterprise Manager Base 54005653 SWAB 38% $27.00 $16.74 Prom S/W Assur Enterprise Manager Node MOBILE EXTENSION SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005675 SWAB 38% $1.00 $0.62 Prom S/W Assur Mobile Extension User 54005676 SWAB 38% $2.00 $1.24 Prom S/W Assurance MiCollab Client 54005677 SWAB 38% $30.00 $18.60 Prom S/W Assur Mobile Extension Base SRC SOFTWARE ASSN NCE Part Number Discount Category MLP Description 54005667 SWAB 38% $2.00 $1.24 PREM SWAB MBG SRC TAP MICONTACT CENTER OFFICE SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005658 SWAB 38% $38.00 $23.56 Prom S/W Assur MiCollab Base Users x16 54005744 SWAB 38% $750.00 $465.00 Standard S/W Assurance MiCC Office 54005746 SWAB 38% $225.00 $139.50 Prem S/W Assurance MiCC Office MiV ICE BUSINESS DASHBOARD SOFTWARE ASSURANCE Part Number Discount Category MLP Description 54005745 SWAB 38% $250.00 $155.00 Std S/W Assurance Business Dashboard 54005747 SWAB 38% $75.00 $46.50 Prom S/W Assurance Business Dashboard MICONTACT CENTER SOFTWARE ASSURANCE Part Number Discount Category MLP Description 51300646 SWAB 38% $1.00 $0.62 Bid S/W Assurance - MiContact Center 51300648 SWAB 38% $1.00 $0.62 Prom S/W Assurance 24/7 MiContact Center 51300649 SWAB 38% $1.00 $0.62 TSP Prom S/W Assurance 24/7 - MiCC 51300650 SWAB 38% $0.00 $0.00 S/W Assurance Reenlist Penalty - MiCC 54006283 SWAB 38% $0.00 $0.00 S/W Assur CallRecording ReEnlist 54006285 SWAB 38% $210.00 $130.20 Std S/W Assur CallRecerdingBase +30 54006287 SWAB 38% $420.00 $260.40 Prom S/W Assur Call RecerdingBase +30 54006289 SWAB 38% $27.00 $16.74 Bid S/W Assur CaIlRecerdingLic 54006291 SWAB 38% $40.00 $24.80 Prom S/W Assur CaIlRecerdingLic 54006293 SWAB 38% $1.00 $0.62 S/W Assur CallRecording per unit 54006295 SWAB 38% $105.00 $65.10 Bid S/W Assur ScreenRecerdingBase +30 54006297 SWAB 38% $210.00 $130.20 Prom S/W Assur ScreenRecerdingBase +30 54006299 SWAB 38% $14.00 $8.68 Std S/W Assur ScreenRecordingLic 54006301 SWAB 38% $20.00 $12.40 Prom S/W Assur ScreenRecordingLic 54006303 SWAB 38% $1.00 $0.62 S/W Assur Screen Recording per unit MICOLLAB - SOFTWARE ASSURANCE Part Number Discount Category MLP Description 51303116 SWAB 38% $200.00 $124.00 Mitel Ph Mgr Std SWAB 32 users or less 51303117 SWAB 38% $200.00 $124.00 Mitel Ph Mgr Prom SWAB 32 user or less 51303207 SWAB 38% $300.00 $186.00 Mitel Ph Mgr Std SWAB more than 32 users 51303208 SWAB 38% $400.00 $248.00 Mitel Ph Mgr Prom SWAB more than 32 user 54005684 SWAB 38% $6.00 $3.72 Prom S/W Assur Multi -inst SP User CAP 54006026 SWAB 38% $7.00 $4.34 SP Prem S/W Assurance UCC Entry User 54006028 SWAB 38% $10.00 $6.20 SP Prom S/W Assurance UCC Standard User 54006030 SWAB 38% $14.00 $8.68 SP Pn:m S/W Assurance UCC Premium User 54006043 SWAB 38% $38.00 $23.56 Prom S/W Assurance for vMiCollab SP MIV ICE CALL RECORDING Part Number Discount Category MLP Description 54006283 SWAB 38% $0.00 $0.00 S/W Assur CallRecording ReEnlist 54006285 SWAB 38% $210.00 $130.20 Std S/W Assur CallRecerdingBase +30 54006287 SWAB 38% $420.00 $260.40 Prom S/W Assur Call RecerdingBase +30 54006289 SWAB 38% $27.00 $16.74 Bid S/W Assur CaIlRecerdingLic 54006291 SWAB 38% $40.00 $24.80 Prom S/W Assur CaIlRecerdingLic 54006293 SWAB 38% $1.00 $0.62 S/W Assur CallRecording per unit 54006295 SWAB 38% $105.00 $65.10 Bid S/W Assur ScreenRecerdingBase +30 54006297 SWAB 38% $210.00 $130.20 Prom S/W Assur ScreenRecerdingBase +30 54006299 SWAB 38% $14.00 $8.68 Std S/W Assur ScreenRecordingLic 54006301 SWAB 38% $20.00 $12.40 Prom S/W Assur ScreenRecordingLic 54006303 SWAB 38% $1.00 $0.62 S/W Assur Screen Recording per unit MIV I E BUSINESS CONSOLE Part Number Discount Category MLP Description 54006061 SWAB 38% $50.00 $31.00 PREM S/W Assur MiVoice Bus Console SP MIL I3 - MOBILITY SOFTWARE LICENSES Part Number Discount Category MLP Description 54005753 SWAB 38% $1.00 $0.62 Prem SWAB MBG ServiceProviderClient MIVOIE BUSINESS RASE LICENSES AND UPLIFTS Part Number Discount Category MLP Description 54005683 SWAB 38% $38.00 $23.56 Prem S/W Assur Multi -inst SP Base CAP MIVOICE BUSINESS SYSTEM SOFTWARE Part Number Discount Category MLP Description 54005939 SWAB 38% $38.00 $23.56 SP Capex Prom S/W Assur MiCb w/ Voice MIV ICE OFFICE - EXTENDED WARRANTY Part Number Discount Category Discount % MLP Description 580.1001 EW60 ND 0% $36.00 $36.00 EXT WAR ITDE -5200 DIG EXP INTERFACE 580.1003EW60 ND 0% $40.00 $40.00 EXT WAR TEN ASSEMBLY HX CONTROLLER 580.2020EW60 ND 0% $48.00 $48.00 EXT WAR INTER -TEL EXAPANSION CARD 580.2100EW60 ND 0% $18.40 $18.40 EXT WAR SLM CS -5200 580.2200EW60 ND 0% $24.00 $24.00 EXT WAR DIG EP MODULE (DEM -16) 580.2202EW60 ND 0% $39.00 $39.00 EXT WAR MIVOfc DDM -11 6db CCA for HX 580.2304EW60 ND 0% $17.00 $17.00 EXT WAR QUAD LOOPSTART TRNK MD LSM4 580.2702EW60 ND 0% $40.00 $40.00 EXT WAR PCBA DUAL T1 /E1 /PRI 580.3000EW60 ND 0% $40.00 $40.00 EXT WAR MIVOfc HX Processor Mdl (HPM) MITEL COMMUNICATIONS DIRECTOR - EXTENDED WARRANTY Part Number Discount Category Discount % MLP Description 50001247EW60 ND 0% $40.00 $40.00 EXT WAR 3300 -128 CH. ECHO CANCELLR ROHS5 5000124BEW60 ND 0% $20.00 $20.00 EXT WAR DUAL FIM 820NM MULTI MODE MMC 50001754EW60 ND 0% $26.00 $26.00 EXT WAR 5485 IP PAGING UNIT 50002979EW60 ND 0% $48.00 $48.00 EXT WAR Quad DSP MMC 50003560EW60 ND 0% $60.00 $60.00 EXT WAR Dual T1 /E1 Trunk MMC 50003695EW60 ND 0% $60.00 $60.00 EXT WAR DUAL FIM 1300NM MULTI MODE MMC 50003696EW60 ND 0% $72.00 $72.00 EXT WAR DUAL FIM 1300NM SNGLE MODE MMC 50004070EW60 ND 0% $30.00 $30.00 EXT WAR QUAD BRI MMC 50004871 EW60 ND 0% $24.00 $24.00 EXT WAR 3300 ANALOG OPTION BIRD 11 50005104EW60 ND 0% $40.00 $40.00 EXT WAR 4 PLUS 12 PORT COMBO 50005105EW60 ND 0% $28.00 $28.00 EXT WAR ASU II 50005160EW60 ND 0% $40.00 $40.00 EXT WAR T1 /E1 COMBO MMC II 50005731 EW60 ND 0% $34.00 $34.00 EXT WAR 24 port ONSp card 50005751 EW60 ND 0% $48.00 $48.00 EXT WAR DSP II MMC 50006093EW60 ND 0% $60.00 $60.00 EXT WAR 3300 CX II Controller 50006094EW60 ND 0% $100.00 $100.00 EXT WAR 3300 CXi II Controller 50006269EW60 ND 0% $120.00 $120.00 EXT WAR 3300 MXE III CONTROLLER 50006431 EW60 ND 0% $80.00 $80.00 EXT WAR MXe III Raid Sub - System 50006432EW60 ND 0% $50.00 $50.00 EXT WAR Processor -MXe III Controller 50006507EW60 ND 0% $120.00 $120.00 EXT WAR AX Controller 50006646PW1 ND 0% $410.00 $410.00 PrmHWSupp CallRcrd DigitalBrd x24 1yr 50006648PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd DigitalBrd x16 1yr 50006650PW1 ND 0% $190.00 $190.00 PrmHWSupp CallRcrd DigitalBrd x8 1yr 50006651PW1 ND 0% $115.00 $115.00 PrmHWSupp CallRcrd DgtlDghterBrd x8 1yr 50006653PW1 ND 0% $420.00 $420.00 PrmHWSupp CaIIRcrd Single T1 /E1 Brd 1yr 50006654PW1 ND 0% $75.00 $75.00 PrmHWSupp CallRcrd AnalogBrd x4 1yr 50006655PW1 ND 0% $245.00 $245.00 PrmHWSupp CallRcrd AnalogBrd x16 1yr 50006656PW1 ND 0% $325.00 $325.00 PrmHWSupp CallRcrd AnalogBrd x24 1yr 50006659PW1 ND 0% $140.00 $140.00 PrmHWSupp CallRcrd AnalogBrd x8 1yr 50006664PW1 ND 0% $360.00 $360.00 PrmHWSupp CallRcrd Dual T1 /PRI Brd 1yr 50006668PW1 ND 0% $600.00 $600.00 PrmHWSupp CallRcrd Dual T1 /E1 Brd 1yr 50006669PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd RTSBreakoutBox 1yr 50006681PW1 ND 0% $445.00 $445.00 PrmHWSupp CallRcrd Win12Appliance1u 1yr 50006682PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd Win7Appliance1u 1yr 54006227PW1 ND 0% $225.00 $225.00 PrmHWSupp CallRcrd StdPlatform 1yr 54006232PW1 ND 0% $275.00 $275.00 PrmHWSupp CallRcrd AdvPlatform 1yr 54006234PW1 ND 0% $350.00 $350.00 PrmHWSupp CallRcrd PlusPlatform 1yr 54006236PW1 ND 0% $175.00 $175.00 PrmHWSup CallRcrd Appliance 1yr 54006238PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd PerBoard 1yr MITEL DESKTOP - EXTENDED WARRANTY Part Number Discount Category MLP Description 50005664EW60 ND 0% $15.30 $15.30 Extended Warranty 5324 IP Phone 50005847EW60 ND 0% $12.60 $12.60 Extended Warranty 5312 IP Phone 50005991 EW60 ND 0% $35.70 $35.70 Extended Warranty 5360 IP Phone 50006122EW60 ND 0% $11.00 $11.00 Extended Warranty 8528 Telephone (NA) 50006123EW60 ND 0% $18.00 $18.00 Extended Warranty 8568 Telephone (NA) 50006191 EW60 ND 0% $15.00 $15.00 Extended Warranty 5320 IP Phone 50006476EW60 ND 0% $24.00 $24.00 Extended Warranty 5330e IP Phone 5000647BEW60 ND 0% $30.00 $30.00 Extended Warranty 5340e IP Phone 50006634EW60 ND 0% $20.00 $20.00 Extended Warranty 5320e IP Phone (Backlit) 51011571 EW60 ND 0% $9.90 $9.90 Extended Warranty 5304 IP Phone MIVOICE CALL RECORDING Part Number Discount Category Discount % MLP Description 50006646PW1 ND 0% $410.00 $410.00 PrmHWSupp CallRcrd DigitalBrd x24 1yr 50006648PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRcrd DigitalBrd x16 1yr 50006650PW1 ND 0% $190.00 $190.00 PrmHWSupp CallRcrd DigitalBrd x8 1yr 50006651PW1 ND 0% $115.00 $115.00 PrmHWSupp CallRcrd DgtlDghterBrd x8 1yr 50006653PW1 ND 0% $420.00 $420.00 PrmHWSupp CaIIRcrd Single T1 /E1 Brd 1yr 50006654PW1 ND 0% $75.00 $75.00 PrmHWSupp CallRcrd AnalogBrd x4 1yr 50006655PW1 ND 0% $245.00 $245.00 PrmHWSupp CallRcrd AnalogBrd x16 1yr 50006656PW1 ND 0% $325.00 $325.00 PrmHWSupp CallRcrd AnalogBrd x24 1yr 50006659PW1 ND 0% $140.00 $140.00 PrmHWSupp CallRcrd AnalogBrd x8 1yr 50006664PW1 ND 0% $360.00 $360.00 PrmHWSupp CallRerd Dual T1 /PRI Brd 1yr 50006668PW1 ND 0% $600.00 $600.00 PrmHWSupp CallRcrd Dual T1 /E1 Brd 1yr 50006669PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRerd RTSBreakoutBox 1yr 50006681PW1 ND 0% $445.00 $445.00 PrmHWSupp CallRerd Win12Appliance1u 1yr 50006682PW1 ND 0% $300.00 $300.00 PrmHWSupp CallRerd Win7Appliance1u 1yr 54006227PW1 ND 0% $225.00 $225.00 PrmHWSupp CallRcrd StdPlatform 1yr 54006232PW1 ND 0% $275.00 $275.00 PrmHWSupp CallRcrd AdvPlatform 1yr 54006234PW1 ND 0% $350.00 $350.00 PrmHWSupp CallRcrd PlusPlatform 1yr 54006236PW1 ND 0% $175.00 $175.00 PrmHWSup CallRcrd Appliance 1yr 54006238PW1 ND 0% $50.00 $50.00 PrmHWSupp CallRcrd PerBoard 1yr BENBRIA BLAZECAST Part Number Discount Category Discount % MLP Description 51102290 ND 0% $10,950.00 $10,950.00 BlazeCast Edu & Cmps Bndl Sm 51102291 ND 0% $19,750.00 $19,750.00 BlazeCast Edu & Cmps Bndl Mod 51102292 ND 0% $4,950.00 $4,950.00 BlazeCast Bundle DS Add -on ( +250) 51102293 ND 0% $4,400.00 $4,400.00 BlazeCast Bund Mitel AddOn ( +250) 51102294 ND 0% $2,425.00 $2,425.00 BlazeCast Bundle, Sprt & SMS 1yr 51302017 ND 0% $760.00 $760.00 MPP Blasecast Demo Kit LEGACY COMPONENTS Part Number Discount Category Discount % MLP Description 817.3200 -005 HW 38% $15.00 $9.30 Handset black NB Mitel logo 828.1629 ND 0% $2.00 $2.00 Accessory Kit for 8520, 8560, 8660 840.0414 SW 38% $75.00 $46.50 MiVoice Office License - DEI #2 Enable BASELINE SERVICES Part Number Discount Category Discount % MLP Description 53000253 ND 0% $120.00 $120.00 Implementation & Integration 53000254 ND 0% $120.00 $120.00 End User Training 53002196 ND 0% $1.00 $1.00 MDF Materials user defined charges 53002197 ND 0% $1.00 $1.00 Subcontractor user defined charges - Partner Services @ $120/hr 53003140 ND 0% $187.50 $187.50 IP Telephony Solution Design Hourly Rate 53003142 ND 0% $187.50 $187.50 STANDARD PROJECT MANAGEMENT - HOUR RATE 53003374 ND 0% $1.00 $1.00 MiCC Consulting & Design Services 53003375 ND 0% $1.00 $1.00 MiCC Health Check Services 53003376 ND 0% $1.00 $1.00 MiCC Installation Services 53003377 ND 0% $1.00 $1.00 MiCC Custom Dev Services 53003414 ND 0% $1.00 $1.00 MiCC Consulting & Design 53003415 ND 0% $1.00 $1.00 MiCC Custom Support Services 53003568 ND 0% $1.00 $1.00 Installation Svcs- Tumkey Pkg 53003569 ND 0% $1.00 $1.00 Installation Svcs - Co-Delivery Pkg 1 53003570 ND 0% $1.00 $1.00 Installation Svcs - Co-Delivery Pkg 2 53003571 ND 0% $1.00 $1.00 Project Mgmt Add -on 53003586 ND 0% $1.00 $1.00 MiCC Cloud Business Consulting 53003587 ND 0% $1.00 $1.00 MiCC Cloud Adv Consulting & Design 53003589 ND 0% $1.00 $1.00 MiCC Cloud Health Check Services 53003590 ND 0% $1.00 $1.00 MiCC Cloud Implementation Services 53003591 ND 0% $1.00 $1.00 MiCC Cloud Custom Dev Services 53003592 ND 0% $1.00 $1.00 MiCC Cloud Custom Support Services 53003593 ND 0% $1.00 $1.00 MiCC Cloud Custom Services EASE STATIONS & ACCESSORIES (MITEL SIP DECT) Part Number Discount Category Discount % MLP Description 4602285 HW 38% $47.75 $29.61 RFP outdoor Mast mount GT 65mm 4602286 HW 38% $12.75 $7.91 RFP outdoor Wall mount 4602437 HW 38% $23.90 $14.82 RFP outdoor Mast mount 65mm 68635 HW 38% $850.00 $527.00 RFP 36 IP 68637 HW 38% $700.00 $434.00 RFP 35 IP 68649 HW 38% $3,000.00 $1,860.00 SIP -DECT Locating Server Lic. 68651 HW 38% $16,800.00 $10,416.00 SIP -DECT Locating License 100 68652 HW 38% $9,000.00 $5,580.00 SIP -DECT Locating License 50 68653 HW 38% $3,840.00 $2,380.80 SIP -DECT Locating License 20 68654 HW 38% $1,920.00 68660 HW 38% $6,000.00 68664 HW 38% $4,310.00 68665 HW 38% $2,390.00 68666 HW 38% $1,550.00 68667 HW 38% $950.00 86- 00329AAA -A HW 38% $9,590.00 86- 00330AAA -A HW 38% $29,990.00 86- 00331AAA -A HW 38% $1,130.00 87- 00002AAA -A ND 0% $30.00 WIRELESS HANDSETS ACCESSORIES (MITEL SIP DECT) Part Number Discount Category Discount % MLP 68668 HW 38% $15.00 68759 HW 38% $50.00 68761 HW 38% $75.00 68762 HW 38% $75.00 68764 HW 38% $22.00 68765 HW 38% $10.00 68767 HW 38% $10.00 68768 HW 38% $55.00 68770 HW 38% $15.00 BOE00005AAA -A HW 38% $40.00 BOE00011AAA -A HW 38% $245.00 BOE00012AAA -A HW 38% $340.00 Part Number Discount Category Discount % MLP 51302597 ND 0% $350.00 51302715 ND 0% $0.00 53003645 ND 0% $495.00 53003646 ND 0% $495.00 53003647 ND 0% $795.00 53003674 ND 0% $795.00 53003689 ND 0% $495.00 53003695 ND 0% $2,195.00 53003696 ND 0% $2,295.00 53003697 ND 0% $2,200.00 53003698 ND 0% $2,300.00 53003699 ND 0% $1,200.00 53003700 ND 0% $1,300.00 $1,190.40 SIP -DECT Locating License 10 $3,720.00 SIP -DECT Msg & Alerting Lic E $2,672.20 SIP -DECT System License 100 $1,481.80 SIP -DECT System License 50 $961.00 SIP -DECT System License 20 $589.00 SIP -DECT System License 10 $5,945.80 SIP -DECT System License 256 $18,593.80 SIP -DECT System License 4096 $700.60 SIP -DECT Message & Alert Llc2O $30.00 RFP 35143 Power Supply Description $9.30 Mitel 632 Rotary Belt Clip $31.00 Mitel 600 USS Cable $46.50 Mitel 632 Leather Pouch $46.50 Mitel 612/622 Leather Pouch $13.64 Mitel 632 Belt Clip $6.20 Mitel 612 Belt Clip $6.20 Mitel 612 Battery Cover $34.10 Mitel 600 Standard Battery $9.30 Mitel 612 Rotary Belt Clip $24.80 Mitel 600 Desktop Charger $151.90 Mitel 612d (Set) $210.80 Mitel 622d (Set) Description $350.00 Vidyo Logitech BCC950 $0.00 Vidyo MS Lync plug -in $495.00 MCC Campaign Mgr I +M LL $495.00 MCC Campaign Mgr I +M RILL $795.00 MCC Campaign Mgr Sys Admin SS $795.00 Using Oaisys Call Recording RILL $495.00 SIP -DECT ml 5.0 AM Self -Study $2,195.00 MiVoice MX -ONE I +M LL $2,295.00 MiVoice MX -ONE I +M RILL $2,200.00 Mitel Solidus eCare I +M LL $2,300.00 Mitel Solidus eCare I +M RILL $1,200.00 MiVoice MX -ONE 3 day V5.0 to V6.0 I +M LL $1,300.00 MiVoice MX -ONE 3 day V5.0 to V6.0 IM RILL Published: 19 July 2017 ID: {00314198 Analyst(s): Steve Blood, Megan Marek Fernandez, Mike Fasciarr, Rafael A Benitez Additonal Perspectives Company Size: Smalfl & Mkulsl l 0100 Employees) All unified communications (UC) solutions are intended principally to improve user productivity and enhance business processes that relate to communications and collaboration. Gartner defines UC solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices. UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The UC solutions that enterprises deploy range from stand-alone suites from single vendors to integrated applications and platforms from multiple vendors. UC is often deployed to extend and add functionality to established communications investments. UC solutions are used by individuals to facilitate personal communications, and by enterprises to support workgroup and collaborative communications and business workflows. Some solutions may extend UC beyond company boundaries to enhance communications between organizations, to support interactions among large public communities, or for personal communications. no= It is useful to divide UC into six broad communication product areas: Telephony — This area includes fixed, mobile and soft telephony, as well as the evolution of PBXs and IP PBXs. This category includes options for voice and video that bypass traditional connectivity methods such as direct internet-based connections. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Meeting solutions — This area includes multiparty voice (audio) conferencing, videoconferencing, web conferencing (including document- and application-sharing capabilities), and various forms of unified meeting capabilities and infrastructure. Messaging — This area includes email, which has become an indispensable business tool, voice mail and various approaches to unified messaging (UM). Presence and instant messaging (IM) — IM enables individuals to send textual and other information to individuals or groups in real time. Presence services enable individuals to see the status of other people and resources. Page 2 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. LLJ U eLJ LLJ x 0 J m a COMPLETENESS OF VISION As of July 2017 Source: Gartner (July 2017) Gartner, Inc. I G00314198 This research note is restricted to the personal use of maceachern- alan @monroecounty- fl.gov. Page 3 of 31 Racket Fig. 13552 P.�icraso;i H;iaavei • a mite) NEC A'i a" 1 SIm eTe- COMPLETENESS OF VISION As of July 2017 Source: Gartner (July 2017) Gartner, Inc. I G00314198 This research note is restricted to the personal use of maceachern- alan @monroecounty- fl.gov. Page 3 of 31 Racket Fig. 13552 Vendor Strengths and Cautions Paris-based ALE, operating under the Alcatel-Lucent Enterprise brand, is 100% privately owned by China Huaxin, which recently purchased the 15% previously owned by Nokia. ALE's Alcatel-Lucent OpenTbuch suite (OT S) is its flagship multimedia UC suite. It is available through ALE's partner network, the main strength of which is in Europe, although it includes global representation. Alcatel-Lucent Rainbow, a cloud-based service incorporating workstrearn collaboration functionality, is at an early stage of maturity. It includes presence, voice and video conversation, file- sharing, search and tagging capabilities, as well as chatbot services, and it integrates with ALE's telephony portfolio. It also offers communications platform as a service (cPaaS) capabilities and APIs for extensibility. Existing ALE customers should evaluate OTS if they are looking for a complete software LIC suite. Potential ALE customers should check that ALE offers sufficient service and support presence in their region. Strengths ALE's OTS can operate on-premises, in the cloud or with hybrid functions. OpenTouch Enterprise Cloud enables organizations to subscribe to consumption licensing, as well as a traditional perpetual license paid for out of capital expenditure. ALE has a strong telephony market share in Europe from which to sustain continued investment in broader LIC product and market development. The cloud-based Rainbow solution is now on general release. With its integration into the ALE voice portfolio, ALE has clarified important elements of its long-term roadmap and the expected evolution options for customers. Cautions Although ALE is introducing promising solutions in the areas of unified communications as a service (UCaaS), hybrid and workstrearn collaboration, it must close the visibility gap with rivals that have already introduced similar functionality. Page 4 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. ALE'S sales are condensing into its stronghold of Western Europe, which limits its exposure to, and potential to support, other regions and multinational organizations based in Europe. It is almost three years since China Flu in purchased the enterprise division of Alcatel-Lucent with the stated intention of doubling this business in five years through expansion into new markets. Since then, there has been very limited investment in ALE, which brings into question China Husain's long-term commitment to the enterprise LIC business. Zang Spaces is a recent addition to Avaya's UCaaS platform. It has workstrearn collaboration capabilities, including persistent team collaboration and meeting solutions integrated with voice, video and tasks. Strengths Avaya has strong brand recognition for its telephony and contact center businesses, which remain central to its portfolio. It can support requirements spanning midsize to large and multinational enterprises. The introduction of consumption licensing, along with Avaya's cloud and managed service offerings, is making it easier for organizations to outsource their Avaya infrastructure and application services through Avaya and its partners. Cautions At the time of writing, Avaya is under Chapter 11 bankruptcy protection as it seeks to restructure its debt. If this process lasts for a year or more, it will make Avaya' s task of business recovery more difficult. Discussions with users of Gartner' s client inquiry service, together with evidence from Gartner Peer Insights, indicate that Avaya is struggling with after-sales support across its portfolio. This is likely to hamper the introduction of new services such as Equinox. Although Avaya now offers public cloud solutions in the UC space, with Zang and Zang Office, its primary focus is on meeting customers' needs for private cloud solutions. This could limit its ability to meet the broader market's needs for public UCaaS. Cisco is a public company based in San Jose, California, U.S. It offers a broad range of UC solutions that span on-premises, hybrid and cloud deployment options. The on-premises solution is based on the well-established Cisco Unified Communications Manager (UCM), which brings together voice, video, telepresence, messaging, presence and several forms of conferencing, including Cisco Telelaresence and Cisco Meeting Server (formerly Acano Server) video solutions. Cisco offers UCM for large enterprises with up to 80,000 users. UCM Session Management Edition helps organizations centralize and simplify the management of large, distributed deployments. Cisco also has packaged offers for easier configuration by large enterprises (Cisco Business Edition 7000), midsize enterprises (Cisco Business Edition 6000) and SMBs (Cisco Business Edition 4000). Cisco also offers UCM as part of a cloud-based service — Cisco Hosted Collaboration Solution (HCS) — hosted and offered by its partners. Cisco's cloud-based services are complemented by its WebEx portfolio. Cisco Spark is a cloud UCaaS service that offers business messaging, calling and persistent meeting spaces that support workstrearn collaboration use cases. Cisco Spark Board is a new interactive virtual whiteboard and video endpoint for collaboration within a conference room and virtually across any device using the Cisco Spark client. There are also new room endpoints — the Cisco Spark Room Kit series expands meeting room options for small and midsize meeting spaces. Strengths Cisco has introduced new video collaboration endpoints and Cisco Meeting Server to create an on-premises video collaboration solution that offers connectivity between standards-based video endpoints, as well as Cisco Jabber and Microsoft Skype for Business clients. Page 6 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Cisco's hybrid solutions enable customers with on-premises solutions to integrate with Cisco Spark Cloud for messaging, calling, meeting and persistent team spaces. Hybrid deployments smooth the migration path, both technically and financially, if customers later decide to shift to fully cloud-based consumption. Cisco has a strong financial foundation. Revenue growth in its collaboration business has been good, and the company merits a Positive rating, according to Gartner's financial statement scorecard methodology, due to its strong profit margins, ability to generate cash and balance sheet. Cautions Cisco has overlapping functionality in its LIC portfolio, especially for customers evaluating both on-premises solutions and the newer Cisco Spark solution set. Although this provides flexible options for deployment, it makes understanding Cisco's LIC solutions challenging for planners who have to determine the best long-term strategy in terms of the user experience and pricing. Cisco has three distinct licensing options for customers acquiring new solutions or renewing support agreements: traditional perpetual software licenses, Enterprise Licensing Agreements and the Spark Flex Plan. Enterprise procurement departments face a challenge to understand which licensing option is best for their Cisco deployments. Cisco's UC solutions, including hardware, software licenses and maintenance costs, are typically priced higher than those of its competitors in this Magic Quadrant for large enterprise installations. Huawei is a privately owned company based in Shenzhen, China. It offers a comprehensive portfolio of communications products and services. In the past year, Huawei has introduced both private and public cloud deployment options, which share the on-premises Unified Session Manager software platform. Hybrid deployments are supported as well. Additionally, a soft multipoint control unit {MU) architecture has been added to serve enterprises looking for a more flexibly scalable and cost-effective solution for video collaboration across conference rooms, desktops and mobile devices. Gartner, Inc. I G00314198 Page 7 of 31 Packet Pg. 1356 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Consider Huawel if you are looking for a comprehensive networking solution that includes UCC functionality. Huawei operates in many regions, and although its UC support in North America and Japan is limited, its capabilities in Europe continue to grow (albeit modestly). Strengths Huawei's UC solutions span the carrier, large-enterprise and SMB segments. The company's ability to reach across market segments using a common virtualized software platform enables it to provide scalable and cost-effective UC offerings. Huawei has a full portfolio of UC products, including cloud and hybrid deployment models, which offers enterprises more choice when acquiring UC solutions. Huawei's UC solution suite is often bundled with a broader set of IT services and infrastructure. This enables customers to manage fewer technology vendors. Cautions Although Huawel has shown incremental innovation and organic growth, it still has limited visibility in an already mature market, judging from our discussions with Gartner end-user clients. With the vast majority of Huawei's business deriving from Asia/Pacific and emerging markets, enterprises in other regions should check that experienced service support resources are available locally. Huawei faces political, trade-related and intellectual-property-related trust issues in the U.S. market. This limits its ability to provide collaboration solutions to global organizations. Page 8 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Within the Microsoft portfolio, fBS remains the most suitable platform for a broad range of enterprises. Organizations with advanced telephony and video requirements should check that the necessary functions are supported and (as for any VolP deployment) undertake a thorough network- readiness assessment. Most organizations committed to Microsoft for Office 365 should evaluate fBS as a UC solution today, and plan to migrate to SfBO in the next few years. Working with a Microsoft Skype partner will help to ensure that the deployment is as successful as possible and that the roadmap is executed to the satisfaction of users. Strengths Microsoft bundles SfB as part of Office 365, which includes a broad range of well-established business, collaboration and cloud office products. This enables Microsoft to capitalize on its dominance in enterprise IT and office productivity solutions. Microsoft has strengthened its roadmap for migration to Office 365 by introducing the SfB Cloud Connector Edition to ease hybrid SfB deployments. It has also partnered with Polycom to access the latter's RealConnect solution and thereby strengthen the SfB experience across multiple device and infrastructure environments. Microsoft's financial position is strong. It merits a Positive rating, according to Gartner's financial statement scorecard methodology, due to its strong profit margins, ability to generate cash and balance sheet. Cautions Some enterprises report dissatisfaction with the quality and capabilities of SfB's audioconferencing and videoconferencing functional itles. They maintain separate conferencing services for business-critical use cases, where they think this is necessary. Microsoft has a strong focus on moving customers to the cloud with Office 365 and fBO. In addition, SfBO's telephony functionality is still maturing, is new to the market and has a limited number of reference customers. Organizations should take a "try before they buy" approach to ensure everything works as required by users in all locations. Deploying Skype requires you to select multiple technology partners for a complete UC solution. Microsoft has more than 900 partners in its SfB certification program, which means that, although Microsoft is improving its partner program, determining which partners to select remains a challenge for most IT organizations. group meetings, including persistent collaboration, chats, document sharing and storage, project management features, and search and analytics capabilities. The MiVoice portfolio includes two primary call management platforms, MiVoice MX-One, which is primarily aimed at large enterprises, and MiVoice Business, which is aimed at midsize enterprises. Consider Mitel MiCollab UC and MiVoice call management solutions for price-sensitive implementations. Mitel has reliable telephony and messaging delivery capabilities, which are offered in flexible provisioning modes. Check that integration and channel partner expertise is available for collaboration - centric or significant third-party UC integration work. Strengths Mitel offers solutions at competitive prices. Reference customers frequently identified cost savings and the total cost of ownership as factors that influenced their decision to acquire Mitel UC. Mitel's UC portfolio supports flexible provisioning models and architectures, enabling customers to acquire UC elements in their desired deployment modes. Mitel has had success selling to specific vertical segments, including hospitality, healthcare, Mato and local government, and education. To support this focus, Mitel has increased the amount of API development associated with CloudLink, an ecosystem to support rich vertical integrations with Mitel's UC portfolio. Cautions Mitel has made significant vendor acquisitions and therefore has a mix of solutions and a mix of partners that are familiar (and unfamiliar) with various UC products and services. Confirm that its partners' expertise suits your specific project before implementation. Although most Mitel customers use its telephony, UM and audioconferencing capabilities, limited adoption of Mitel's broader UC functions might constrain rollout of updates to the MiTeam workstrearn collaboration solution. Under the MiVoice brand, Mitel supports two telephony platforms that use common MlCollab UC functions. Splitting research and development between platforms might dilute overall platform investment. Page 10 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. NEC, which is based in Tokyo, Japan, is a global provider of IT and communications services and products. Its focus on "empowering the smart enterprise" gives it an opportunity to build industry- oriented solutions that draw on its entire portfolio of products and services, including NEC Enterprise's UC applications and services. NEC's offers two UC solutions: Univerge 3C (U 3C) and Univerge SV9500. U3C is the lead offer for a fully integrated UC suite. U3C is based on a web-oriented and service-oriented architecture (BOA) and open standards, with enterprise scalability, security and centralized administration. The suite's functionality encompasses telephony, video and all forms of meeting solutions, presence, IM and messaging. It includes multiple client options, such as hardphones, softphones and Session Initiation Protocol (SIP) phones, as well as a full set of mobile capabilities for a broad range of mobile devices. The Univerge SV9500 has very similar UC capabilities, with strengths in hybrid time division multiplexing/Internet Protocol (TDM/IP). Univerge Blue is NEC's UCaaS platform. It is based on the U3C solution and hosted by NEC. It is offered through partners in North America. There are no plans to offer this platform internationally. Univerge Blue adds the ability to offer subscription -based licenses to an on-premises deployment, which gives organizations a broader range of licensing options. There is currently no workstrearn collaboration product. NEC's UC Connector supports telephony integration with Microsoft SfB and Office products. Strengths NEC is a financially strong, global company with established UC sales operations, and support channels in multiple regions. NEC's "empowering the smart enterprise" initiative represents an opportunity for the NEC Enterprise division to position its entire communications and networking portfolio as part of a broader, global initiative by NEC. NEC has a strong network of channel partners and a good distribution of sales across multiple geographic markets. It has notable strengths in Japan and the U.S. Cautions NEC takes various approaches to market, and its products and services are available inconsistently in different regions. This makes it difficult for multiregion or global organizations to consolidate their UC strategy with NEC. NEC's UCaaS proposition is limited to North America. In addition, NEC's lack of products for workstream collaboration initiatives does not prepare it well for the next generation of enterprise collaboration. ShoreTel is a publicly traded company based in California, U.S. It competes in this market with the ShoreTel Connect solution, which has a single code base and a consistent user interface across its three versions. It is available as a premises-based solution (Connect Onsite), a cloud-based solution (Connect Cloud) and a hybrid solution (Connect Hybrid). ShoreTel Connect has the UC functionality that most organizations desire, but does not offer multipoint video natively (ShoreTel relies on its partnership with StarLeaf for MCUs). Connect Onsite provides telephony, peer-to-peer video, web and audio conferencing and collaboration, and IM. In 2017, ShoreTel released its team collaboration solution, ShoreTel Teamwork. It is currently available only for Connect Cloud users, but ShoreTel plans to release it for Connect Onsite users toward the end of 2017. ShoreTel is suited to multisite organizations headquartered in North America. ShoreTel has delivery capabilities via partners in EM EA and parts of Asia/Pacific, but over 90% of its business continues to be generated in the U.S. Consider ShoreTel Connect if your company is a multisite organization with headquarters in the U.S. that desires tight integration with Microsoft or Google, or if your organization is looking for provisioning flexibility. Strengths ShoreTel's Connect Onsite solution provides the UC features and functions most organizations desire in a reliable and intuitive solution. The common user interfaces and software streams between the Connect Onsite, Connect Cloud and Connect Hybrid versions enable flexible provisioning. ShoreTel's integration with common office suites and applications enables users relying on core office applications to use its UC functionality. Page 12 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Cautions ShoreTel has a limited geographic footprint outside the U.S. ShoreTel's expertise is not widely available in most of the world's regions. In 2Q1 7, ShoreTel announced an expansion of its relationship with Scan Source, whereby channel partners, the majority of whom already work with Scan Source, will procure their solutions and support through Scan Source. Although this move could improve response times for acquiring solution parts and addressing technical support issues, it could also slow next- level service support for issues that might be better addressed by ShoreTel directly. Although ShoreTel's UC features will satisfy most midsize businesses, its video capabilities are not as feature-rich as those of some of its competitors. Unify is a wholly owned subsidiary of Atos, a global system integration and outsourcing business based in Bezons, France. However, Unify, which is based in Munich, Germany, operates under its own name and retains its UC product portfolio. The Unify OpenScape portfolio offers a full and integrated suite of UC functionality. OpenScape is offered in three configurations: OpenScape Enterprise is a distributed architecture for large organizations; OpenScape Enterprise Express is an all-in-one UC solution aimed at organizations with up to 5,000 users; OpenScape Business is an all-in-one package aimed at small businesses. OpenScape Fusion integration enables the OpenScape client to be embedded in other application environments, including those of Microsoft, IBM, Google (G Suite) and social media tools. Unify Circuit is a team collaboration offering, specifically a SaaS-based workstrearn collaboration solution. It supports rich textual messaging, audloconferencing and videoconferencing, file and screen sharing, and other collaborative functions. Unify plans to integrate Circuit more deeply into the Open cape portfolio and third-party communications solutions. OpenScape is available on-premises, in the cloud (via partners) and as a hybrid solution. Circuit is a cloud-based offering. Strengths The OpenScape family of UC solutions is mature and offers a full range of UC functions. It is available in a variety of configurations for different market segments, and can operate with various existing telephony deployments. The merger of Unify's services with Atos' Infrastructure & Data Management business unit leaves Unify's Software and Platforms business to focus more clearly on product development and product management opportunities, to satisfy all its customers. Cautions Unify lacks strong reference customers for the OpenScape Enterprise platform. It also faces a challenge to improve its customer experience, judging from our discussions with users of Gartner's client inquiry service and Gartner Peer Insights. Although Unify continues to put significant resources into Circuit, as its next-generation UCaaS solution, the company has been slow to capitalize on the growth of the workstrearn collaboration market. Unify has yet to offer a UCaaS platform, which limits organizations' ability to migrate from on- premises to cloud and hybrid solutions with Unify's technology. Vendors Added and Dropped Interactive Intelligence. This vendor has been acquired by Genesys, and its focus has switched almost entirely to customer experience. To be included in this Magic Quadrant, vendors had to: Offer a unified solution in all six core communications areas defined in Gartner's UC model Briefly stated, the six areas are: OEM= Meeting solutions, including audio, web and video conferencing, which can be offered via partnerships 3. IM and presence Page 14 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. 4. Messaging, which can be offered via integration with email, voice mail and various forms of UIN 5. Clients for multiple environments 6. The ability to integrate with other business and communications applications, such as collaboration software and contact centers, as well as application development environments such as cPaaS. Integrate their UC functionality in each area into a complete solution presented via a consistent interface; nonintegrated functionality was not considered part of a unified solution. Have a significant market presence in telephony and in three or more of the six areas identified above; market presence could be demonstrated by significant market share or differentiating innovation. Each vendor had to have a minimum revenue of $150 million from enterprise communications. Offer their UC solution in multiple regions, including North America, Europe and Asia/Pacific Provide evidence of sales, revenue and operational investments that support market objectives — this Magic Quadrant focuses on the large and very large enterprise market (vendors focused on SMBs are not included). Provide proof of enterprise on-premises UC product capability for a full UIC solution. Ability to Execute Gartner, Inc. I G00314198 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Paqe 15 of 31 Packet Pg. 1364 Evaluation Criteria Weighting Product or Service High Overall Viability High Sales Execution/Pricing Medium Market Responsiveness/Record Medium Marketing Execution Medium Customer Experience Medium Operations Medium Source: Gartner (July 2017) Medium Completeness of Vision Evaluation Criteria Weighting Market Understanding Medium Marketing Strategy High Sales Strategy Medium Offering (Product) Strategy Medium Business Model Medium Vertical/industry Strategy High Innovation Medium Geographic Strategy Medium Source: Gartner (July 2017) Page 16 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Quadrant Descriptions Leaders have a full LIC offering and strong market presence, and can demonstrate success in the field. They have a strong presence in related markets to help them expand their LIC footprint. These vendors and their channel partners have experience of delivering LIC to a broad range of enterprise types and to most geographic regions. Challengers offer solutions and capabilities that give them potential to move into a leadership position, but they are lacking in one or more critical areas. Typically, they are lacking in the area of market presence, or in not selling successfully in key regions. In other cases, a Challenger may be strong in all regions, but have elements of its portfolio that are not selling well. Visionaries offer a strong and differentiating approach to one or more core areas. However, these vendors have a limited ability to execute across the entire set of requirements and markets, or have marketing and distribution limits to their ability to challenge the leading providers. Niche Players offer solutions that are particularly strong in some, but not all, LIC areas, or they have solutions of limited market reach or appeal. Gartner considers premises-based LIC — the focus of this Magic Quadrant — to be a mature market. It is now more than 12 years since Gartner first produced a Magic Quadrant for LIC. Maturation of a market has many implications, and the key ones for the LIC market have prompted us to adjust some of the evaluation criteria weightings this year to yield a more accurate analysis of the market's participants. Gartner, Inc. I G00314198 Pace 17 of 31 Packet Pg. 1366 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. We have also increased the weighting for "vertical/industry strategy" from medium to high to reflect the need to focus on market specializations, especially when in competition with megavandors that have strong brand recognition across all sectors. Page 18 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. User experience — The quality, intuitiveness and effectiveness of the user experience across aII devices and contexts significantly influence a solution's effectiveness, adoption rate, usage and, ultimately, enterprise productivity. Mobility — Users consistently have expectations regarding mobility. Mobile users now expect a good user experience, including video and full LIC functionality across a range of devices. Emerging needs for mobile LIC that include voice over Long Term Evolution (Vol-TE) are starting to influence planning. Interoperability — Enterprises want to avoid "walled gardens" (where the vendor or service provider has control over applications, content and media) and vendor lock-in, while enabling 13213, business -to- partner and B2C federation. Many enterprises find their needs are best served by using several vendors in order to meet budget and workgroup objectives. WebRTC support continues to grow in importance. Broad solution appeal — Successful LIC solutions must be attractive to a broad and diverse audience of decision influencers within enterprises. Influencers span traditional IT audiences, but more recently have also included departmental and internal project groups. already added this capability to their UC portfolios or will have done so by the end of 2017, typically as part of their UCaaS cloud roadmap. Megabundles — The larger vendors in the UC market are incorporating UC into very large bundled cloud office offerings, notably Microsoft Office 365 and oogle G Suite. Enterprises will need to determine whether their needs are better met by a targeted UC solution or by a UC solution that is delivered as one part of a large bundle of office functionality. cPaaS communications platform as a service IM instant messaging IP Internet Protocol SIP Session Initiation Protocol SMB small or midsize business TDM time division multiplexing UC unified communications UCaaS unified communications as a service UCC unified communications and collaboration UM unified messaging Ux user experience VaaS video as a service VoLTE voice over Long Term Evolution Page 20 of 31 Gartner, Inc, I 600314198 I Packet Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Analyst(s): Megan Marek Fernandez, Steve Blood, Mike Fasciani, Rafael A Benitez Midsize enterprises have many of the same needs as their large counterparts but function with fewer IT assets and resources. Gartner helps midmarket IT application leaders evaluate unified communications solutions and provides context for differentiating solution capabilities and deployment options. Market Differentiators The midmarket (defined as organizations with between 100 and 999 employees, and $50 million to $1 billion revenue) is a growth engine for the unified communications (UC) market. While most large enterprises have been on the path to UC adoption over the past decade, many midmarket organizations are only starting their UC journey. According to Gartner's 2016 User Wants and Needs Survey (see Note 1), approximately 79®I of midsize enterprises expect to further invest in unified communications over the next two years. UC solution adoption will display unique dynamics across midmarket enterprises because of the internal resource limitations that dictate purchasing behavior and preferences. According to Gartner's primary research data, midsize enterprises have more limited IT budgets and have small IT teams within the organization (see Note 1) but have many of the same core business processes and business goals as their large enterprise counterparts. Historically, midsize enterprises have had to either purchase UC solutions with basic UC functions or acquire enterprise-centric solutions with the complexity and price points making solutions expensive and misaligned with internal IT capabilities. The installed base of core UC solutions is composed of telephony-centric solutions with unified messaging and some mobility capabilities. Conversely, enterprise-grade solutions have been positioned with premium feature functionality, scalability and complexity. Midsize enterprises should evaluate UC solutions that scale to their particular business size, budget, communications requirements, and with internal staffing factors in mind — and such offerings are increasingly becoming available for evaluation and adoption. The following highlights top UC solution midmarket differentiators. Midmarket organizations obtain UC almost exclusively through partners, as direct access to providers is limited. Page 22 of 31 Gartner Inc. I 600314198 Packet Pg. 1371 This research note is restricted to the personal use of maceachern - alan @monroecounty- fl.gov. easier to achieve as part of the UC implementation. For example, most providers offer support for Salesforce, Zenclesk and Dropbox. Additionally, many offer varying levels of support for office suites like Microsoft Office 365, Microsoft Skype for Business and Google G Suite. Considerations for Technology and Service Selection When selecting a UC solution, IT application leaders in midsize organizations should evaluate the following: As part of the UC sales cycle, evaluate the skill and expertise of partner capabilities. Ensure partners have references and demonstrated success in delivering solutions in organizations of a similar size and industry segment. In addition, also envisage whether: Evaluate the ease of use and simplicity of the interfaces during the UC sales cycle. Solutions lacking simple and intuitive interfaces and displaying a high level of complexity will fail to be used across the business, which in many cases, will reduce the overall solution's usefulness across the organization. Evaluate the cohesiveness of application management as part of the UC sales cycle. Solutions packaged as a bundled offer but lacking underlying integration will require separate administration and management, which can place additional pressure on IT Gartner, Inc. I G00314198 Pace 23 of 31 Packet Pg. 1372 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Notable Vendors Consider Avaya's IP Office for telephony/messaging, mobility-centric, cost-effective UC. Ensure SLAG are part of the contract to ensure sufficient service (if support resources are impacted) during Avaya's Chapter 11 restructuring process. Cisco's premises-based midmarket portfolio includes three solutions — Cisco Business Edition (BE) 4000, 6000 and 7000 — each with unique positioning. The BE4000 is geared for midsize enterprises with up to 200 users, and only basic communications requirements (BE4000 is configured with only telephony and voice messaging). 13E60 0, deployed on UCS C220 rack mount server, supports up to 1,000 users. It is configured with telephony, video calling, Page 24 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-,,.Uuv. For small and midsize enterprises with existing Cisco telephony investments or for those desiring the more robust, enterprise-grade telephony capabilities, Cisco positions Cisco Spark Hybrid Services for 13E6000, E7 00 and HCS customers, providing integration between on- premises/hosted IP telephony and Cisco Spark meeting and messaging capabilities. Cisco Spark Hybrid Services are not supported with 13E4000. Consider Cisco's BE6000 or BE7000 if your organization has strong collaboration requirements and price is not a vital decision factor, or if you have standardized on Cisco networking infrastructure. Consider Digium's Switchvox if you are seeking price-competitive UC capabilities with the option to deploy in flexible provisioning modes. Microsoft positions the same Skype for Business (SfB) UC solution set across the midsize and %W a large enterprise segments. The premises-based Skype for Business Server (SfBS) has broader C traction in the large enterprise segment; while the cloud version of SfB, Skype for Business 0 E Online (part of the Office 365 portfolio) has more extensive traction across small and midsize M V 4 Gartner, Inc. I G00314198 Pao e 25 of 31 Packet Pg. 1374 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Consider Microsoft SfB for collaboration - centric work environments. Ensure you have sufficient internal IT resources (financial and skilled 11) in place to manage SfB Server telephony capabilities. When considering the use of telephony acquired as part of SfB Online, ensure the SfB telephony capabilities meet your business requirements. Consider iVoice Business and MiCollab for flexible UC acquisition modes, including virtualized, premises-based, cloud and hybrid configurations, at attractive price points. Consider ShoreTel Connect for distributed site implementations or flexible provisioning modes when ease of management is a vital decision factor. Page 26 of 31 Gartner, Inc, I 600314198 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Wildix, a European-based UC provider, focuses on the midsize enterprise segment. The Wildix solution is browser-based (including browser-based management and collaboration); it features telephony, audio, video and web conferencing, desktop sharing and file transfer via WebRTC. Wildix can be deployed in multiple configuration options including on-premises, in the cloud or in a hybrid -pr visi n i ng mode. Wildix customers frequently cite ease of implementation as a top solution benefit. Wildix has a footprint across multiple European countries and has recently expanded delivery capabilities to support U.S. midsize enterprises. The company has limited customer and channel support capabilities. The survey was developed collaboratively by a team of Gartner analysts that follow the IT market, and was reviewed, tested and administered by Gartn is Research Data Analytics Marne Page 23 of 31 Gartner Inc. I 600314198 Packet Pg. 1377 This research note is restricted to the personal use of maceachern - alan @monroecounty- fl.gov. Gartner managers' reviews, Gartner analysts' reviews, and vendors' reviews and confirmations Evaluation Criteria Definitions Ability to Execute Product/Service: Core goods and services offered by the vendor for the defined market. This includes current product/service capabilities, quality, feature sets, skills and so on, whether offered natively or through OEM agreements/partnerships as defined in the market definition and detailed in the sulacriteria. Overall Viability: Viability includes an assessment of the overall organization's financial health, the financial and practical success of the business unit, and the likelihood that the individual business unit will continue investing in the product, will continue offering the product and will advance the state of the art within the organization's portfolio of products. Sales Execution/Pricing: The vendor's capabilities in all presales activities and the structure that supports them. This includes deal management, pricing and negotiation, presales; support, and the overall effectiveness of the sales channel. Market Responsiveness/Record: Ability to respond, change direction, be flexible and achieve competitive success as opportunities develop, competitors act, customer needs evolve and market dynamics change. This criterion also considers the vendor's history of responsiveness. Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated. Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality thereo% availability of user groups, service-level agreements and so on. Operations: The ability of the organization to meet its goals and commitments. Factors include the quality of the organizational structure, including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis. Gartner, Inc. I G00314198 Pane 29 of 31 Packet Pg. 1378 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Completeness of Vision Market Understanding: Ability of the vendor to understand buyers' wants and needs and to translate those into products and services. Vendors that show the highest degree of vision listen to and understand buyers' wants and needs, and can shape or enhance those with their added vision. Marketing Strategy: A clear, differentiated set of messages consistently communicated throughout the organization and externalized through the website, advertising, customer programs and positioning statements. Sales Strategy: The strategy for selling products that uses the appropriate network of direct and indirect sales, marketing, service, and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the customer base. Offering (Product) Strategy: The vendor's approach to product development and delivery that emphasizes differentiation, functionality, methodology and feature sets as they map to current and future requirements. Business Model: The soundness and logic of the vendor's underlying business proposition. Vertical/industry Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of individual market segments, including vertical markets. Innovation: Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-eruptive purposes. Geographic Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the "home" or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market. Page 30 of 31 Gartner, Inc, I 600314198 I Packet Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. GARTNER HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT 06902-7700 USA +1 203 964 0096 Regional Headquarters AUSTRALIA BRAZIL JAPAN UNITED KINGDOM For a complete list of worldwide locations, visit http://vivNi.gartnencom/technology/--bout,jsp 0 20 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc, or its affiliates, 'I'his publication may riot be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publIcation, your use of it 'a subject to the Usage Guidelines for Gartner Services posted on gartnencom. 'R a inforr ation cor rained I n in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information, This publication consists of the opinions of Gartner 'a research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice, Although Gartner research may include a discussion of related legal issues, Gartner does riot provide legal advice or services and its research should riot be construed or used as such, Gartner is a public company, a andibishareholder may in nn ciude fis and funds that have financiall interests in entities covered in Gartner research. Gartner's Board of ' Directors may include senior managers of these firms or funds, Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding principles on Independence and Objectivity," Gartner, Inc. I G00314198 Paige 31 of 31 Packet Pg. 1380 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Published: 6 September 2017 ID: 000315780 Analyst(s): Daniel O'Connell, Bern Elliot, Rafael A Benitez This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Both the CSPs and value-added providers operate a partner UCaaS stack(s) in their own data centers (or col ocation facilities). These UCaaS stacks are typically licensed from a UCaaS partner vendor (typically, Broad oft, Cisco or Microsoft). Many CSPs may support two, or even three, of the vendor UCaaS stacks. In contrast, the office suite, UC platform and application specialists have their own proprietary UC stack that they have developed and continue to enhance. These UC stacks can be in either their own data centers or colocation facilities, or they are increasingly in infrastructure as a service (laaS) public cloud platforms (Amazon Web Services [AWS], Microsoft Azure or Google Compute Engine). Page 2 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. LLJ U eLJ LLJ x 0 J a f�9crosof[� Googleo * 'der zon AT& 9 8T a "a`I:SI Orange Business Services 8x8 f 9.NT r { ro.lfl BroadSon ie Mitel • Star; 5wr. *°' n aSet`.•J!' COMPLETENESS OF VISION As of August 2017 Gartner, Inc Source: Gartner (September 2017) Gartner, Inc. 1 600315780 This research note is restricted to the personal use of maceachern- alan @monroecounty- fl.gov. Pope 3 of 32 Racket Fig. 1383 Vendor Strengths and Cautions 8x8 is a California -based public company that is a UCaaS application specialist. Its UCaaS offering is branded as Virtual Office (VO) and is delivered via its own multitenant platform, which 8x8 is in the process of porting to AWS laaS. 8x8 also offers a cloud contact center solution branded as 8x8 Virtual Contact Center (VCC). W's original market was North America, followed by a European expansion (following two I.I.K.- headquartered acquisitions), along with some Asia/Pacific coverage. Gartner estimates that 8x8 is one of the largest UCaaS providers supporting more than 1 million users. W is well-positioned for both SMBs and smaller enterprises in the 1 to 5 range, as well as those looking for integrated UCaaS and contact center as a service (CCaaC). This includes businesses with headquarters in North America, and selected European and Asia/Pacific country markets. Strengths 8x8 users have high adoption rates for cloud telephony, UM, mobility, IM, presence and contact center. Many customers acquire 8x8 services because of its integrated AGO CCaaS offering that includes automatic call distribution (ACID), outbound dialing, interactive voice response (IVR) and chat. 8x8 also offers a new flexible contact center — ContactNow — designed for smaller deployments. Recent gag innovations include an updated user interface, a quality of service (QoS) dashboard, native mobile dialing, a five-tier pricing plan, SD-WAN partnerships and a team messenger capability (via the Sameroorn acquisition). Page 4 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-,,.Uuv. Cautions Most 8x8 accounts are headquartered in the North American and U.K. markets. The IT administration tools and portals are English-only (although end-user applications and technical documentation support seven languages). 8x8 Virtual Office Meetings is not a premium video offering for executives or large corporate broadcasts. The offering is better - salted to project team meetings, both intracompany and intercompany. The Sx8 AGO and ContactNow contact center offerings have lower brand awareness than 8x8's UCaaS solutions. 8x8 VC C does not have its own workforce management (WFM) offering, but 8x8 partners with Teleopti. The current WebRTC client does not support all of the functionality of the rich client. Users cite that the IT administration portal can be more intuitive. AT&T is a global CSP headquartered in Texas, U.S. While its UC services are strongest in North America, AT&T has global operations and a global network footprint spanning Europe, Asia/Pacific, and Latin America. Sales are led by a direct sales force, complemented by channel partners (the Alliance program) mainly in the SMB market. There are three AT&T cloud-based UCaaS offers. The second AT&T cloud offering is Cisco Hosted Collaboration Solution (H). It is hosted in AT&T data centers located in North America, Europe and Asia/Pacific. AT&T also supports Cisco Spark for messaging, meetings (via WebEx) and calling via HCS. The third AT&T cloud LIC offer is Microsoft's Skype for Business Server (SfBW, which can be deployed in a multi-instance or dedicated configuration. AT&T's UCaaS solutions suit SMBs to very large enterprises that desire a cloud LIC solution — packaged with AT&T network services — based on AT&T Collaborate (currently U.S. only), Cisco or Microsoft technology. AT&T prefers accounts with at least 40®l of users in North America. Strengths AT&T UCaaS customers value the firm's strong brand-name recognition, financial stability, mobile networks (U.S. only), global networks, UCaaS presence in 80 countries, security services and global data centers. Gartner, Inc. I G00315780 Page 5 of 32 Packet Pg. 1385 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. The new AT&T Collaborate has expanded in the past year from pockets of the U.S. to a full country rollout (global markets forthcoming). The AI C architecture allows users to procure integrated routers, firewalls and WAN optimization. AT&T is strong across both the Cisco and Microsoft UCaaS stacks, while adding its internal functionality and professional services. Cisco capabilities include HCS, Spark, Collaboration Meeting Rooms (CMR) and WebEx. On the Microsoft front, AT&T supports both SfBS and SfBO. Customers report both better pricing and improved customer service from AT&T in the past year. Cautions AT&T's UCaaS, portfolio is very broad and is therefore complex to manage (spanning Cisco, Microsoft, BroadSoft, Genesys and BlueJeans); the portfolio is complemented with AT&T's own UC functionality, consulting and professional services. This diversity can result in six- to 12- month delays in upgrading platforms to new releases. Enterprises headquartered outside the U.S. should verify that they are a good match for AT&T, which prefers accounts with a high percentage of U.S.-based users. The IT administration portals are English-only and not as intuitive as users would like. Some customers cite that they must sign in to multiple portals. Many users focus on IP telephony rather than the full UC functionality. BroadSoft is a public company headquartered in Maryland, U.S. The company markets a UCaaS, platform to SPs, application specialists and enterprises (limited). There are two product platforms: BroadWorks and Broad loud, based on the same software. The BroadCloud offerings are sold under the BroadSoft Business brand, primarily through channel partners, which may rebrand and package with their own value-added functionality. The Broad loud platform includes four core modules: (1) Broad oft UC-One, which is the UCaaS solution (voice, mobility, web and video); (2) BroadSoft Hub to integrate with numerous third-party cloud services, like G Suite, Office 365 and Salesforce Service Cloud; (3) BroadSoft Team-One, Page 6 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-,,.Uuv. which offers enterprise messaging and team collaboration (functionality that Gartner calls Hworkstream collaboration"); and (4) CC-One, a as offering. BroadSoft's UC-One solution is well-suited to enterprises seeking a cost-effective complete LIC solution. The solution is capable of supporting a broad set of requirements ranging from small businesses to large enterprises, with some references at more than 10,000 subscribers. The solution is available in multiple global regions, including North America, Europe and Asia/Pacific. Strengths BroadSoft as a company, along with its partners, has significant experience developing, deploying and working in the UCaaS market. The multitenant platform is scalable, which enables BroadSoft to quickly add and subtract users. The BroadCloud platform provides a broad range of functions in addition to UC-One, including workstrearn collaboration and contact center. The new microservice architecture is deployed on Google Cloud to provide scaling flexibility. BroadSoft has established partnerships globally, which provides BroadCloud with a broad range of infrastructure, networking options and market access. The BroadSoft platform has multiple enterprise UCaaS wins above 10,000 employees. Cautions BroadSoft Business, BroadCloud and UC-One are not well-established enterprise brands. It will take multiple years, concerted effort and significant investment to build a global enterprise brand. BroadSoft Business needs to prove that it can succeed as a direct competitor in the UCaaS market and execute across multiple channels, end-user customers of various sizes, and global geographies. The various BroadWorks and Broad loud offerings, BroadSoft Business, go-to market options and partner roles are complex to understand. There is also the potential that some BroadCloud and BroadWorks offerings compete against one another, leading to channel conflicts. Many Broad loud users focus on voice over IP (V61P), with lower adoption of the richer mobile, web and video components. Users have cited BroadSoft portals as not being intuitive (although the new BroadCloud portal just introduced is expected to improve intuitiveness). BT is headquartered in London, U.K., and is a Tier 1 global network service provider. In 2016, it acquired the mobile assets of EE to support the U.K. market that should allow future deep mobile UCaaS integration in the U.K. Gartner, Inc. I G00315780 Page 7 of 32 Packet Pg. 1387 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. The BT UCaaS offering is branded as BT One Cloud, and it supports both the Cisco HCS (BT One Cloud Cisco) and Microsoft SfB (BT One Cloud Microsoft) UCaaS stacks. The company has significant UCaaS experience serving large multinational corporations (MN s) and U.K. public- sector accounts. There are also two cloud contact center offerings based on Cisco HCS Enterprise and Enghouse. The BT One Collaborate portfolio includes audioconferencing, web-conferencing and videoconferencing capabilities. BT relies primarily on a direct sales force (except for smaller U.K. -only deployments). During the past year, BT has been investing in enhancing its UCaaS user experience. This includes a: (1) self-service IT administration portal that supports bulk provisioning of large blocks of users; and (2) QoS dashboard monitoring and diagnosis tools. BT is also a strong Microsoft Skype Operations Framework (SF) partner, and on the Cisco side, it supports Spark collaboration. Strengths BT has a deep base of skills in both the Cisco and Microsoft UCaaS stacks, and it can support large accounts across the globe, including Latin America. Most BT UCaaS customers purchase a bundle of complementary services, spanning CCaaS, data networks, Session Initiation Protocol (SIP) trunking, Dolby audio, security, and managed services. BT also does a good job explaining the product portfolio and roadmap of these offerings. Standardized methodologies and project management enable BT to price its UCaaS offerings at competitive rates. Cautions BT is selective in pursuing North America- headquartered accounts, focused typically on larger North American MNCs with significant global operations. BT can lag in upgrading its UCaaS product portfolio as new vendor releases are introduced. In part, this is because of the broad UCaaS product portfolio that BT supports. BT does not aggressively pursue SMB accounts below 1,000 employees outside of Europe. Page 8 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Fuze is a privately held UCaaS provider based in Massachusetts, U.S. In 2016, the company rebranded from ThinkingPhones and obtained $115 million in private equity investment. In the first quarter of 2017, Fuze received $134 million in additional venture funding, in part to bolster its executive and customer service teams. Fuze is well-suited for UCaaS deployments, typically in the 500- to 5 range, which seek business process differentiation. Fuze support is strongest in North America and Europe, with Asia/Pacific support still maturing. Strengths Fuze continues to expand its UCaaS and related capabilities, including analytics, workstrearn collaboration, customer identity graphs, and video, complemented with a robust product roadmap. Many customers leverage Fuze to displace separate videoconferencing and web- conferencing offerings. Gartner understands that Fuze's revenue is expanding in the 40®l range, well above most of its peers. This growth is strongest outside the core North American market. Users report that Fuze provides an intuitive user experience. This allows many users to leverage their smartphones; as their primary means of business communications. Fuze has invested in significant management, financial and technical resources in the past year to improve customer service, project management and operations to keep up with its high growth. Gartner, Inc. I G00315780 Pace 9 of 32 Packet Pg. 1389 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Cautions Fuze deployments are often complex, require significant professional services and are difficult to scale. This is because Fuze customers look to drive innovation with ana[ytics, integration across multiple cloud applications and change management. whiteboard for teams. Hangouts Meet does not currently provide its own enterprise voice capability and, instead, leverages technology partnerships with vendors like RingCentral and Dialpad that are available on G Suite Marketplace. Gartner understands that oogle will offer its own enterprise telephony offering in 2018. oogle has both a direct sales force and channel partners for securing new accounts. Google's UU;aaS provides an intuitive, cost-effective solution for business of all sizes, largely independent of the geographic region. Users are likely to leverage a rich LIC suite, but today's Google customers must have alternative methods of procuring enterprise voice. Strengths Google as a corporation continues to invest in its enterprise service delivery that spans product development, channel partners, customer service and support, and regulatory compliance. This is done at a global level spanning North America, Europe, Asia/Pacific and Latin America. Page 10 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Google's UCaaS offering has received numerous updates in the past year in terms of new clients, endpoints, user experience and dashboards, complemented with a solid roadmap Hangouts Meet has improved audio quality, a cleaner browser client (no plug-ins), and a simpler guest access. Real-time service quality is enhanced as enterprise users are able to connect to their closest regional data center (as opposed to all employees having to home to one data center). Google marketing is more transparent (than it was in the past) to enterprise accounts in terms of product roadmaps and listening to customer suggestions. Cautions Google does not support a native business voice service, which hurts Google's competitive positioning against other UCaaS providers. Most of the discussed Hangouts improvements are new to the market and not fully stress- tested in the field. In addition, Hangouts Chat is only in a large beta trial. Google Hangouts supports only 30 (with plans to increase to 50 by the fourth quarter of 2017) simultaneous participants per meeting. Businesses, therefore, must rely on a separate web- conferencing tool to broadcast to larger web conferences. Google does not have a single Hangouts client. Rather, Google chose two separate, integrated UCaaS clients — Meet and Chat — based on customer feedback that preferred different clients for different use cases. Maser is a private U.S. company headquartered in Texas. Masergy started as a network service provider spanning multiple geographic regions, and it has since added UCaaS and security services. The company provides local public switched telephone network (PST() calling service in 22 countries, and it operates three UCaaS data centers in the U.S., two in Europe, and three in Asia/ Pacific. Sales are led via Maser channel partners complemented with an internal sales force. Gartner, Inc. I G00315780 Pace 11 of 32 Packet Pg. 1391 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Masergy is a smaller, private company with limited UCaaS brand-name recognition. Few larger companies are aware of Masergy's UCaaS offering, with Masergy known primarily as a network provider. Most of Masergy's UCaaS customers focus on core telephony services. While Masergy offers a full range of UC functions, the adoption of web conferencing, videoconferencing and contact center is just starting to take off. Masergy relies primarily on channel partners for new accounts, many of which also represent competing solutions. Microsoft is headquartered in the state of Washington, U.S., and it offers the Skype for Business Online (SfBO) UCaaS solution as part of its cloud IT Office 365 suite. SfBO and Office 365 are available in more than 150 countries, with IT administrator portal support for more than 110 languages. Microsoft has two or more data centers in North America, Europe and Asia/Pacific, as well as one in South America. The SfBO UCaaS offering includes IM, presence, peer-to-peer voice and video, and screen sharing, as well as conferencing support for web, audio and video. Microsoft SfBO now offers: (1) PSTN Calling in the U.S. and five European countries; (2) an upgraded SfB Cloud Connector Edition (CCE) for customer PSTN circuits to connect to SfBO Cloud PBX; (3) PSTN Conferencing in 72 countries, with dial-in support in more than 90 countries; and (4) Skype Meeting Broadcast for large broadcast Page 12 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. meetings of up to 10,000 participants. Microsoft also supports a hybrid voice option that enables SfBS to integrate with SfBO. Strengths SfBO continues to gain market momentum and market share, in large part because of the success of the broader Office 365 portfolio. Microsoft also provides extensive sales, marketing, technical and support resources to the SfBO UCaaS offering. Microsoft has expanded its Skype Operations Framework (SOF) model and resources. The SOF approach has proven useful to enterprises, both for internally led and for partner-led deployments and operations. Microsoft has an extensive ecosystem of SfBO partners offering professional services, devices, applications, infrastructure and network services. Cautions The fBO telephony capabilities lag behind most competing UCaaS offers, and Microsoft has been slow to advance this element of its portfolio. While there has been progress in the last year, Microsoft has also been slow to overcome some critical limitations, including limitations in the CCE product and fBO APIs. Microsoft's advancement in the market has been hindered by its changing marketing messages to customers and partners about the roadmap for Skype. For instance, while the hybrid option can be more effective for many enterprise requirements, it may not be adequately promoted by Microsoft partners, which may instead recommend a rapid migration to a complete online solution. Connecting users to a UCaaS solution via the public internet may result in poor performance for audio and video for some users and locations. To mitigate risk, customers should execute a network assessment as part of their SOF process. Teams is part of Microsoft's workstrearn collaboration strategy, this redundancy can create confusion with customers trying to understand the roles of Skype and Teams. ShoreTel solution is not considered in this evaluation. MiCloud solutions are typically targeted to midsize UCaaS deployments in the North American, European and selected Asia/Pacific markets. Strengths Mitel UCaaS is particularly well-suited to users (1) with existing Mitel on-premises infrastructure transitioning to the cloud while protecting the user handset investment; and (2) that seek hybrid deployments. Many customers opt for Mitel because they can get an integrated, cost-effective CCaaS offering with UCaaS. The as offering supports multimedia, WFM and lVR. The company now has better tools, processes and support to help customers manage deployments that span multiple geographic regions. Page 14 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Cautions The NTT Group's UCaaS portfolio is from the combined UCaaS assets of Japan-headquartered NTT Communications, France-based Arkadin and South Africa-based Dimension Data. Other related acquisitions that NTT Group has made during the past six years include Ceryx, Applicable, a- shelter, Gyron, Na true gic, RagingWire and Virtela. NTT Communications brands its UCaaS offering for large enterprises as Arcstar UCaaS, based on the Cisco HG S platform, complemented with SD-WAN, WAN and LAN services. It primarily uses a direct sales model for its large accounts, focusing typically on accounts with a strong Asia/Pacific presence. Arkadin Total Connect targets midsize businesses with the Microsoft UC stack, complemented with Ark din's conferencing services, and provides support to help customers transition to Microsoft Office 365. The 2016 acquisition of Applicable now allows Arkadin to target large enterprises deploying Skype. Arkadin uses a combination of internal sales and channel partners, pursuing customers in multiple geographic regions. The three units that comprise NTT Group UCaaS are run separately, which limits the operational synergies that can be delivered across the three organizations. NTT Group's UCaaS brand recognition is low. Most users have greater brand awareness of the individual business units that comprise it (NTT Communications, Arkadin and Dimension Data) and are not aware of the collective assets. The NTT Group does not provide significant value-added services — such as analytics, bots, and artificial intelligence — on top of the core DO vendor offering stacks that it supports. Orange Business Services (hereafter referred to as Orange) is a global CSIP based in Paris, France. The company offers two UCaaS services. The first is Cisco-based, branded as Business Together as a Service. The second is Microsoft Skype-based, branded Business Together Microsoft. Page 16 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Orange has redundant UCaaS data centers spanning Europe, Asia/Pacific and North America. As a global CSP Orange complements its UCaaS offering with network services, SIP trunks, managed services, mobility, security, data storage and number portability. Orange has deep skill sets across both the Cisco and Microsoft LIC stacks. Europe is Orange's primary market, but it has numerous NINO accounts headquartered in North America and Asia/Pacific. Orange is well-positioned for large and midsize MN Cs seeking global UCaag support. Orange's North America- headquartered UCaaS customers usually have 50% or more of their endpoints in other global regions. Strengths Orange can support UCaaS customers with global needs, including those with sites in the Middle East, Africa, Asia/Pacific, Europe, Latin America and North America. Services are available in more than 90 countries, with support for more than 30 languages. Orange's pricing is market-competitive, and the company communicates its roadmap well to customers. Orange continued to enhance its Cisco UCaaS competitive position by upgrading its Cisco HCS infrastructure, supporting eight new country markets, and adding Spark functionality. Orange has increased investment with Microsoft Skype, and it is a strong, global SOF partner. The company possesses the technical expertise to help customers run Skype in Orange's cloud or Microsoft Office 365. It is also starting to support Skype CCE to connect remote offices. Orange positions UCaaS as a digital workplace tool so that customers will deploy the full LIC stack, leverage data analytics and embrace change management. Orange has limited brand recognition in North America, especially in comparison to its brand recognition in Europe, Latin America and Asia/Pacific. Orange's long-term competitive position supporting the Microsoft LIC stack remains threatened by Microsoft's positioning in several ways. Microsoft focuses on its own SfBO that is part of Office 365, Orange has limited maturity supporting CCE hybrid, and finally, Microsoft's E5 licensing costs and sales incentives cause clients to overlook Orange's Skype capabilities. Orange does not yet focus on complex deployments that include SINS, artificial intelligence and cPaaS. RingCentral has increased its European footprint, and it now sells directly in 14 European country markets (along with offering local language support). New accounts are obtained through a combination of direct sales (spanning e-commerce, inside sales and in-territory sales representatives) and indirect channel partners, including CSPs such as BT and Telus. RingCentral invests heavily in mass-market media branding, including radio, print media, digital since and sporting events. RingCentral is a strong option for SMBs and midsize enterprises (up to 5,000 employees) seeking mobile-first UCaaS. RingCentral currently supports companies headquartered in North America, multiple European countries and Singapore (along with users in subsidiary offices in 80 countries) Strengths RingCentral is a top-tier UCaaS vendor in terms of both revenue growth and total number of UCaaS endpoints. UCaaS revenue grew by more than 30% in 2016. The company continues to expand on its base of enterprise customers, many with global requirements. The RingCentral Connect Platform has a strong set of APIs that includes: (1) integrations built by RingCentral to other cloud applications (for example, Salesforce Service Cloud); (2) other cloud applications building integrations to RingCentral (for example, Zone); and (3) customers building their own integrations to RingCentral (for example, Airbnb). Users generally report good customer service and support for at least three consecutive years. Channel partner feedback is positive as well. Cautions RingCentral does not have strong brand-name recognition with larger enterprise accounts above 5,000 employees. These larger enterprises favor typically major brands like Microsoft, Cisco and Google, along with the major CSPs. RingCentral lacks a strong sales presence in Asia/Pacific. Currently, the company focuses only on Singapore-based accounts. Some potential customers report that RingCentral has high pricing (these potential customers typically have Vol '- focused requirements). Some customers would like greater reporting detail in their bills. Page 18 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Some potential customers report inflexible packaging that requires all employees of a given company to purchase the same edition of functionalities. These users feel that they are paying for capabilities that some of their staff does not have a need for. Strengths Star? tar' pricing is very competitive. The value proposition is well-suited to organizations needing to support dozens/hundreds of sites, in such verticals as retail, restaurants, professional services and the public sector. The Star2Star hybrid architecture is highly resilient and can offer high reliability over lower- speed (often rural) broadband networks. tart tar has invested in numerous tools for improving voice quality. The user, IT administrator, contact center and mobile experiences have improved in the past year. They are now more contemporary and have a similar look and feel to competing offers. Cautions Stan?Star is smaller than most other UCaaS providers in terms of revenue, number of employees and capital structure. Start tar has low brand-name recognition and is not well-known across Gartner clients. A channel-only sales approach impedes Stan?Star's ability to build a strong end-user brand. The Start tar business is skewed to the North American market. The service coverage and number of channels in Europe and Asia/Pacific are limited. Verizon is a global CSS headquartered in New York, U.S., and it supports three UCaaS, offerings. For enterprise accounts, Verizon UCaaS sales are primarily sold directly. S sales are sold both directly and through channel partners (U.S. only). The lead UCaaS offering, branded Verizon Unified Communications and Collaboration as a Service (UCCaaS), is based on the Cisco FIGS platform. This Cisco cloud offering is available in North America, Europe and Asia/Pacific, and it targets customers with more than 250 employees in North America and 1,000 employees in other regions. Verizon has a strong partnership with Cisco, and the combined teams co-market UCaaS worldwide. Verizon UCaaS also supports integrated Cisco cloud UC offerings, such as WebEx (web conferencing), CMR (video), Cloud Connected Audio (audioconferencing), Contact Center Enterprise and Spark. Many larger deployments result in hybrid configurations that tie in UCaaS with legacy PBX infrastructure. Verizon's One Talk (delivered on the Broad oft platform) is focused on the U.S. SMB market. It offers a single-contract, mobile-first UCaaS service that enables GAS within 4G Long Term Evolution (LTE), 4G ILTE backup and free mobile calls across the U.S. A major part of the One Talk value proposition is that users only need to make a mobile purchase, thereby saving the costs of a separate wireline purchase. The third UCaaS option is also BroadSoft-based, and it is branded Virtual Communications Express (AGE). ACE is targeted to the S market (below 1,000 employees) and is now available in the North American and seven European markets. Strengths One Talk allows U.S.-based customers to have a mobile-first option that can also tie in with traditional handsets. This allows customers to reduce costs and secure an integrated mobile UC experience. The offering is SMB-focused today, with expected enterprise deployments in 2018. Page 20 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-,,.Uuv. As a global CSIP Verizon is well-positioned to complement UCaaS with related offerings in SIP trunks, carrier-grade networks, CCaaS, wireless, security and managed IT services. Verizon's bundles can result in a reduced total cost of ownership for the combined offering. Customers report that Verizon's pricing is competitive, and that the UCaaS services are stable and reliable, with good voice quality once they are up and running. For the U.S. market, Verizon is integrating its mobile capabilities (Verizon Wireless) into both its Cisco and BroadSoft UCaaS solutions. This can yield such benefits as improved voice quality, reduced mobile charges and more flexible backup alternatives. Cautions The joint mobile/wireline services are only available in the core U.S. market. In addition, many of these mobile/vaireline services have only recently been "generally available" and lack a multiyear field track record. Cisco HC S installations can take longer than anticipated as customers work both through Verizon and Cisco resources for project management and implementation. Verizon is selective as to which Europe- and Asia/Pacific-headquartered customers it targets. The focus is on larger companies above 5,000 employees, with a significant U.S. presence that also procure network services. Some customers report that the One Talk mobile app for KDS and Android is still maturing. They also cite that Verizon can be slow to respond to unexpected change requests. West, based in Nebraska, U.S., is a public company that is scheduled to become private (estimated in the fourth quarter of 2017) following the purchase by Apollo Global Management. One objective of the acquisition is to provide West with financial flexibility to invest for long-term growth. Roughly 601 of sales are achieved directly with West's own sales force, with the remaining 40®l secured from channel partners. West focuses on Cisco technology and works with Cisco Spark, routers, LANs and WI-Fl. We expect forthcoming SD-WAN offerings to leverage Cisco's Intelligent WAN (IWAN) and Meraki solutions, along with an offer developed by West. As West has been an FIGS partner for roughly six years and delivers most services internally, it has mature delivery processes and project management. Most customers also receive West's IF MPLS network services. Gartner, Inc. I G00315780 Pace 21 of 32 Packet Pg. 1401 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. West is not a UCaaS technology innovator. Rather, it focuses on deploying proven vendor offerings, complemented with West's project management and service delivery. West is highly dependent on Cisco technology and therefore possesses long-term differentiation challenges from the dozens of other Cisco UC partners, especially the large CSPs. This may hurt West's ability to win large enterprise accounts above 5,000 employees (although West has some accounts above 5,000 employees). Customers cite that West's UCaaS support outside of North America is not as strong, software upgrades are complex, and IT administration portals could be more intuitive. Vendors Added and Dropped The following vendors were added: Page 22 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. MEREEMM The following vendors were dropped because they were not among the providers meeting all of Gartner's inclusion criteria for this year's Magic Quadrant: Interoute — A London-based CSP that provides global network voice and data services, complemented with UCaaS based on Microsoft Skype technology. ShoreTel — A Northern California -based provider of both cloud and premises-based U. The UCaaS offering is branded as Connect Cloud. Mitel has also announced that it will be acquiring ShoreTel. Vonage — A New Jersey, U.S.-based provider of UCaaS and cPaaS services. Vonage UCaaS is branded as Vonage Premier, and the company is starting to integrate its cPaaS functionality acquired via Nexmo. To be included in this Magic Quadrant, solution providers must meet the following criteria: Use the UCaaS delivery model. Typical characteristics include a shared multitenant or virtualized (also known as multi-instance) UC infrastructure that is owned, maintained and hosted by the provider. Users then purchase a flexible service (paid via the SaaS model) that is typically based on a per-user, per-month fee. Dedicated managed and hosted UC solutions (that lack multitenancy/multi-instance characteristics for sharing hardware, software and management) will not be included Vendors that (1) resell the UCaaS application stack of other UCaaS vendors; and (2) do not own/operate/maintain the UCaaS platform will not be considered. The types of UCaaS providers to be considered must meet one of the following two profiles: Be a global UCaaS platform vendor that has developed its own proprietary UCaaS application stack. The UCaaS provider must design, build, upgrade, support and operate the UCaaS platform (typically in its data center or in a partner data center). The UCaaS platform provider can either sell services directly or sell through channels. Be a global service provider or system integrator selling UCaaS based on a third-party UCaaS platform. The UCaaS vendor must own, support, manage and operate the third- party UCaaS platform (typically in its data center or in a partner data center). Notable UCaS Verdure Page 24 of 32 Gartner Inc. I 600315780 Racket Fig. 14114 This research note is restricted to the personal use of maceachern - alan @monroecounty- fl.gov. Ability to Execute Evaluation Criteria Weighting Product or Service High Overall Viability Medium Sales Execution/Pricing High Market Responsiveness/Record Medium Marketing Execution High Customer Experience High Operations Medium Source- Gartner (September 2017) Completeness of Vision Gartner, Inc. I G00315780 Pace 25 of 32 Packet Pg. 1405 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Evaluation Criteria Weighting Market Understanding High Marketing Strategy Medium Sales Strategy Medium Offering (Product) Strategy High Business Model Medium Vertical/industry Strategy Medium Innovation Medium Geographic Strategy High Source: Gartner (September 2017) Quadrant Descriptions Vendors in the Challengers quadrant have the potential to deliver to large enterprises, and they are poised to move into the Leaders quadrant but have not yet done so. They have yet to bridge this gap because their UCaaS solution is missing selected elements, they are unable to provide references on the full UCaaS suite, customer support is still evolving, they do not offer differentiated services, or the majority of their users deploy only a segment of UC. Vendors in the Visionaries quadrant are close to, or are already, delivering differentiating UC functionality or services but have not yet established themselves in the enterprise market (for example, they may not yet have numerous large enterprise accounts, they may have not scaled the business, they may have weaknesses in selected geographic regions, or they may have limited Page 26 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. brand recognition). For instance, a Visionary may be strong in one or two particular areas, such as social or collaboration functionality to its portfolio, Apia for third-party applications (such as CRM), unique mobile UC capabilities, superior video integration capabilities or cPaaS. SMBs Business users must make the choice between UCaaS and premises-based UC solutions. For the SMB market below 1,000 employees, UCaaS provides a strong value proposition, and it is increasingly the preferred option. SMBs opt for UCaaS over premises-based UC when factoring internal IT staff limitations, the operational-expense payment model and the pace of cloud innovation. Pricing for UCaaS is typically lower than on-premises UC because a dedicated platform's costs are spread over a smaller base of employees. SMBs are also more open to leveraging UCaaS providers with limited brand and typically require fewer custornization and regulatory certifications. Midsize Enterprises For the midsize enterprise market, 1,000 to 5,000 employees, UCaaS is in most cases a viable option as well. All of the UCaaS vendors in this Magic Quadrant (along with others not included) target the 1,000- to 5,000-employee range with a proven track record of customer success stories. Midsize enterprises have an increasingly broader selection of UCaaS providers to select from. In many cases, the depth of features and capabilities, user experience, future roadmap, and flexibility yield a stronger value proposition compared with on-premises UC. Other midsize enterprises opt for UCaaS to cut costs. This is done by consolidating multiple point communications solutions (such as web conferencing) and folding them into a single UCaaS contract. Midsize enterprises continue to adopt on-premises UC as well. Some midsize enterprises believe they have stable communications requirements and, therefore, have long RI financial timelines Over five years), which favor a premises-based offering. Gartner, Inc. I G00315780 Pace 27 of 32 Packet Pg. 1407 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Large Enterprises UCaaS Vendor Types Enterprises can secure UCaaS from four types of providers. They are: CSPs — These include companies such as AT&T, BT, NTT Group, Orange and Verizon. These are the legacy network service providers, with core strength in voice and data services. CSPs typically support UCaaS with UC stacks from vendors like BroadSoft, Cisco and Microsoft. UCaaS service differentiation across the C s is difficult given that they use the same line of technology partners. Page 28 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-,,.Uuv. Voice and telephony — This area includes fixed, mobile and soft telephony, as well as the evolution of PBXs and IP PBXs. This category includes options for voice and video that bypass traditional connectivity methods, such as direct internet-based connections. Meeting experience (formerly termed "conferencing") — This area includes multiparty voice (audioconferencing), videoconferencing and web conferencing. It also includes document and application sharing capabilities. Messaging — This area includes email (typically, Microsoft Exchange or Google Gmail), which has become an indispensable business tool, voice mail and various forms to UM. Clients — Unified clients enable access to multiple communications functions from a consistent interface. These may take different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications. Communications application integrations — Integrating communications with the broader ecosystem and business application context offers significant value. Integration options may include contact centers, collaboration and ChatOps/workgroup applications, workstrearn collaboration, plug-in integrations for leading business applications and browsers, cRaGS for digital business application integrations, and integration with business analytics capabilities. Evaluation Criteria Definitions Ability to Execute Product/ Service: Core goods and services offered by the vendor for the defined market. This includes current product/service capabilities, quality, feature sets, skills and so on, whether offered natively or through OEM agreements/partnerships as defined in the market definition and detailed in the subcriteria. Overall Viability: Viability includes an assessment of the overall organization's financial health, the financial and practical success of the business unit, and the likelihood that the individual business unit will continue investing in the product, will continue offering the product and will advance the state of the art within the organization's portfolio of products. Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated. Specifically, this includes the ways customers receive technical support or account support. This can also include ancillary tools, customer support programs (and the quality therecff, availability of user groups, service-level agreements and so on. Page 30 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Operations: The ability of the organization to meet its goals and commitments. Factors include the quality of the organizational structure, including skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis. Completeness of Vision Market Understanding: Ability of the vendor to understand buyers' wants and needs and to translate those into products and services. Vendors that show the highest degree of vision listen to and understand buyers' wants and needs, and can shape or enhance those with their added vision. Marketing Strategy: A clear, differentiated set of messages consistently communicated throughout the organization and externalized through the website, advertising, customer programs and positioning statements. Sales Strategy: The strategy for selling products that uses the appropriate network of direct and indirect sales, marketing, service, and communication affiliates that extend the scope and depth of market reach, skills, expertise, technologies, services and the customer base. Offering (Product) Strategy: The vendor's approach to product development and delivery that emphasizes differentiation, functionality, methodology and feature sets as they map to current and future requirements. Business Model: The soundness and logic of the vendor's underlying business proposition. Vertical/industry Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of individual market segments, including vertical markets. Innovation: Direct, related, complementary and synergistic layouts of resources, expertise or capital for investment, consolidation, defensive or pre-emptive purposes. Geographic Strategy: The vendor's strategy to direct resources, skills and offerings to meet the specific needs of geographies outside the "home" or native geography, either directly or through partners, channels and subsidiaries as appropriate for that geography and market. Gartner, Inc. I G00315780 Pane 31 of 32 Packet Pg. 1411 This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. GARTNER HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT 06902-7700 USA +1 203 964 0096 Regional Headquarters AUSTRALIA BRAZIL JAPAN UNITED KINGDOM For a complete list of worldwide locations, visit http://vivNi.gartnencom/technology/--bout,jsp Ci 20 Gartner, Inc, arid/or Its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc, or its affiliates,'This publication may not bereproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access This publication, your use of it's subject to the Usage Guidelines for Gartner Services posted on gartnercor The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims oil warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information, This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact, The opinions expressed herein are subject to change without notice. Although Gartner research may, include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such, Gartner's a public company. and its shareholders may include firms and funds that have financial interests in entities covered In Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers, For further information on the independence and integrity of Gartner research, see "Guiding Pitriciples on independence and Objectivity." Page 32 of 32 Gartner, Inc, I 600315780 I Racket Pg. This research note is restricted to the personal use of maceachern-alan@monroecounty-fl.gov. Monroe County Proposal Prepared for: Monroe County Florida Prepared by: Manne Strand & Nathan Bouwsma October 30, 2017 Proposal number: 400 -842 This quote is based on the Mitel WSCA -NASPO contract #AR623 WSCA -NASPO contract #AR623 FLORIDA PARTICIPATING ADDENDUM NO.43220000- WSCA -I4 -ACS must be referenced on any PO resulting from this quote. c c� E a� c� a� C4 0) u CL 0 w 0 0 U) a� 0 m CL 0 IN a� c E c� Alan MacEachern, First I want to thank you again for allowing Mitel to work with our Gold Partner Morse Communications to provide a proposal for a new communications platform for Monroe County. As we submit the response with Morse Communications, I want to assure you of our commitment to the success of this project. It is with this in mind that we have leveraged the full resources of Mitel to ensure a complete and accurate proposal through Morse Communications. Morse Communications project manager will carefully define the project plan leveraging the scope of the project as mutually agreed upon. Morse Communications professional services team stands ready to ensure a successful implementation through avoiding common pitfalls and providing project predictability and reliability. Our team(s) understand what it takes to overcome technology challenges and ensure an efficient implementation. Utilizing our joint services from a partner and manufacturer with proven implementation methodology allows for peace of mind for you and your staff. Additionally, Mitel is offering the Monroe County manufacturer administrative training at our Mitel University through Morse Communications. We will provide two seats in our administration class at no additional cost to the Monroe County. Mitel and Morse Communications have endeavored to make this transition as smooth as possible. Morse's local presence in South Florida will ensure that Monroe County will receive the optimal value of your new communication platform Mitel will continue to support both Morse Communications and the Monroe County in understanding the newly acquired technology and how it will best be utilized in your current environment while working with you to see additional value in technology for years to come. I wanted to highlight some of what you can expect from the Mitel solution. Fully Resilient Hybrid Cloud architecture enabling a full business continuity plan Local survivability clusters within the County Easy to use collaboration tools to enhance user productivity Again, we thank you for the opportunity to work with you as you evaluate the best solution for Monroe County. It is with much confidence that we, both Mitel and Morse Communications bring this solution to you. Sincerely, Manne Strand MORSE VIA Morse Communications is offering the following solution, providing a Mitel Hybrid Cloud solution installation to fulfill requested specifications. Bringing unprecedented flexibility in deployment, migration and scale, our solution is ideal for Monroe County's current needs as well as anticipated growth. Morse Communications, Inc., a Woman Owned Business Entity (WBE), is a 20+ year old technology solutions' company headquartered in Melbourne, Florida. Morse was founded in 1994 by Mike and Annette Costello primarily as a cable infrastructure company. As the company grew, it expanded into communications technologies including: voice technologies, data networking technologies, peripheral application technologies, and security. As the company grew, its customer base required Morse to expand into other regions of the United States. The company now has offices in Florida, Georgia, Virginia, Illinois, and Texas and provides services to companies on a national level through its direct virtual • M M Yursf e it,� • . office network and a network of partners. Morse has now expanded into other regions of the United States. The company now has offices in Florida, Georgia, Virginia, Illinois and services companies on a national level through its direct virtual office network and a network of partners. Morse has over 75 employees. 0 0 U) G� 0 OL 0 Z c c� L mite[ BROCADE EMC i 4 Tintri LL -- vmware reclha[ With all of the expansion of product line offerings and national expansion, Morse has maintained its core values of integrity, expertise and total customer satisfaction focus. Also, the company's financial performance has remained very strong and growing. This strong financial performance gives our customers a sense of security in knowing that we will be there to service and support the solutions we provide for years to come. Morse Communications has a strong heritage of service, both personally and professionally. This is translated to our customers through a commitment to excellence. Morse has gained the highest levels of certification within Mitel. Morse Communications in partnership with Mitel has designed and proposes a powerful, yet cost effective solution. Our solution meets and exceeds your requirements as it is standards based and "future- proof' in design. Please take the time to review the unique offerings and services Morse Communications can provide Monroe County. c> mite[ A global leader in business communications, Mitel (NASDAQ: MITL) (TSX: MNW) helps companies connect to, collaborate with and care for their customers anywhere, at any time, and over any device. With the industry's broadest portfolio of business phone systems and collaboration and contact center solutions, Mitel is trusted by more than 60 million customers around the world including Coca Cola, Make -a -Wish Foundation, Louvre -Lens Museum (France), Philadelphia Phillies, and the Rock and Roll Hall of Fame. Today its more than 2,500 partners choose Mitel's applications and mobility options to build solutions that optimize businesses and make companies more Get to know Mitel 0 productive. In a marketplace that has been unstable in recent years, Mitel has built a track record of successful business integrations and strong cash flow generation. Outperforming expectations, it brought in $1.2 billion in annual revenue in 2015. Its annual EBITDA was $164 million and it is currently holding onto more than $110 million in cash balance. A strong contributor to Mitel's financial health is its thriving growth. Along with maintaining the #1 market share position for PBX/IP PBX in Europe, Mitel continues to gain global market share. It now has more than 1 million cloud seats installed (a number that keeps climbing) and powers 2 billion mobile subscribers daily. For this reason, Mitel is recognized as the industry's fastest - growing cloud business. Mitel's ability to remain relevant and current today is due to its time- tested wealth of experience gleaned from over 43 years of successful deployments, from small companies to large enterprises in every sector. Mitel's approach is forward - thinking. It has maintained that the future of communications is no longer about a single technology, but rather about incorporating a kaleidoscope of elements into your infrastructure —and every company will need a different combination. Only Company in 5 Gartner MQs for Business Communications (We already see this in concepts like unified communications and federation.) Knowing this, Mitel has brought into its fold a host of specialists and expert solutions through the acquisitions of PrairieFyre (contact center), Oaisys (call recording), Mavenir (VoLTE), and TigerTMS (hospitality). As a result Mitel can provide its customers today with the combined expertise and esteemed technologies from every facet of business communications —all from a single vendor. Since 2013, Mitel has invested $1 billion in this ecosystem approach. And it continues to keep its eye on the contact center and cloud markets, looking for new opportunities to grow and provide its customers with premium solutions. Its strategy is earning industry accolades; for the second consecutive year, Mitel was recognized by Gartner as a Leader in its Magic Quadrant for Unified Communications, and in 2015 Mitel was named a Leader in three separate categories: Corporate Telephony (October 2015), UC for large enterprises (August 2015), and UC for Midsize Enterprises (May 2015). Mitel is the only vendor today to appear in all five Gartner Magic Quadrants for business communications. In addition, Mitel was awarded two separate times for product leadership by Frost & Sullivan. Mitel's innovative solutions help customers keep up with leading technology trends including bring -your -own- device (BYOD), cloud - enablement, and multi - channel communication. Although Mitel designs for the future, its solutions create a foundation for today that is both scalable and upgradable for tomorrow. While Mitel is an innovative company, technology does not dictate its decisions; rather, its solutions are designed based on customer business objectives and challenges. Communications Systems. Reliable, flexible, and scalable, Mitel's communications systems offer market - leading choice, with options from remote office to multinational enterprise. Unified Communications & Collaboration. Presence - enabled business communications and collaboration capabilities extend teamwork beyond office boundaries with efficient access to information and people. Mitel users gain desktop and mobile device capabilities such as audio and web conferencing, presence, video (point -to -point and multipoint), and messaging. Mobility. Mitel offers solutions for personal, campus, or enterprise mobility. The mobile -first design of its UC solution ensures mobile users gain the same high functionality as at the office. And with one of the broadest mobile device portfolios in the industry, Mitel users have ultimate choice and flexibility. Unified Messaging. From basic voice mail to advanced unified messaging, Mitel messaging solutions increase personal productivity, improve accessibility, and protect infrastructure investment. Remote Working. Mitel's plug- and -work solution, using a full range of desktop or soft phones, allows businesses to offer remote and mobile users the ability to work comfortably, effectively and securely. Contact Center. Designed with customer acquisition and retention in mind, Mitel's contact center solutions allow the effective and efficient management of contact centers for both small and large applications. Mitel contact centers ultimately reduce costs, intelligently service contacts across multiple channels, and let agents focus on interactions. Business Telephones. Mitel's phones are designed for the individual user and provide essential business collaboration tools with presence integration. Available in multi -button configurations or with intuitive graphical interfaces, Mitel phones can be tailored to suit both standard and specialty applications, including terminals for attendants, contact center agents, and command- and - control applications. Professional & Managed Services. With a broad choice of services, Mitel experts can be your champions in every stage of implementation and on through the life of your solution. UCC V4 B UNDLE LICE MiVoice Business Multi- device license, which extends Single Number Service reach so one user can access up to 8 devices with one license. Single Number Reach — which enables a user to answer an incoming call at their desktop phone or on a mobile phone. The call will ring on both devices. The desktop phone maybe a standard IP phone, or a softphone. Call handoff between mobile phone and deskphone, or between mobile phone and MiCollab Client. Single identity calling. Calls placed from a Mobile (or other associated device) are routed through the PBX; the user's business identity is presented to the called party. This feature requires either PBX - specific configuration to enable routing of calls from the user's mobile number to be rerouted through the PBX, or use of MiCollab (Advanced) desktop client. Voice mail box with Standard Unified Messaging or Advanced Unified Messaging. Basic MiCollab Desktop and Web client, with IM (Instant Messaging) and IM/Telephony Presence. Entry User Licensing items plus... MiCollab client (UC Advanced) PC — based deskphone client and softphone client, with video calling, and advanced features. Advanced IM & Presence. Remote teleworking. Mobile UC client with the ability to have the softphone license on either the Mobile or desktop PC client. MiVoice integration with Google Chrome. MiCollab Audio, Video, and Web conferencing (formerly MCA) for one user, including HD Codec support. This gives the user the ability to initiate and manage MiCollab Audio, Web and Video conferences. 0 0 U) a� 0 OL 0 Z c E c� Standard User License items plus... Call handoff between mobile phone and deskphone, or between mobile phone and MiCollab client. Voice calling on WiFi or 4G networks, with call handover between Wi -Fi and Cell on a dual — mode smartphone. Remote call control and remote desktop from a mobile device via a mobile client and softphone. Audio, Web and Video collaboration on a mobile device. MiCollab mobile softphone. IP EVICT Embedded Gigabit Support *Customer Provided POE Switches Ancillary Equipment 25 IP Dect Headset & Handset Bundle 0 c 0 a� ca U) a� 0 0 04 c� CL 0 0 U) a� 0 IN a� c E c� Mitel 5340E IP Device Mitel Model 5340E Enterprise Class Full Duplex IP Speakerphone _ with 3 pages of 48 programmable keys and 12 50 Fixed Keys Embedded Gigabit Support Mitel 5330E IP Device Mitel Model 5330E Enterprise Class Full ^ Duplex IP Speakerphone with 3 pages of 100 - - 16 programmable keys and 12 Fixed Keys Embedded Gigabit Support AL Mitel 5320E IP Device - Backlit Enterprise l ' Class Full Duplex IP Speakerphone 1323 Embedded Gigabit Support *Customer Provided POE Switches Ancillary Equipment 25 IP Dect Headset & Handset Bundle 0 c 0 a� ca U) a� 0 0 04 c� CL 0 0 U) a� 0 IN a� c E c� CONFERENCE Mitel MiVoice Conference Unit Mitel MiVoice Conference Unit Audio Only and In 25 Room Collaboration *Includes GB Rated Power Adapter At its heart, the MiVoice Conference Unit is an audio conferencing device that is designed to provide users with an immersive, exceptional audio conference experience. Through use of Mitel's patented Beamforming technology, the unit's 16 microphones focus only on the individual speaking, while virtually eliminating all ambient room noise and side conversations. This, combined with high - definition audio support (22kHz wideband audio), allows the MiVoice Conference Unit to deliver a superior communications environment with seamless 360 - degree sound pickup and crisp voice quality that makes conference calls seem as natural as being in the same room. Exceptional Audio Conference experience Using the MiVoice Conference Unit to select a file from a cloud -based service (such as Dropbox or Google® DocsTn Linking to their desktop Inserting a memory stick directly into the unit Sharing materials from a personal mobile device, such as a tablet, by accessing a web collaboration service from the MiVoice Conference Unit's web browser and the mobile device "TEL M ICOLL AB Rich, real -time presence information Dynamic call routing Collaborative experience with desktop & document sharing Secure Instant Messaging (IM) with file transfer Audio, Video & Web Conferencing A single access point for all your business communication and collaboration needs, MiCollab Client enables real -time access to collaboration capabilities by everyone in your organization, regardless of location or device. now whether people you want to contact are on the phone, away from their desk or available for a video call, instant chat or other collaboration session. workers enjoy the same intuitive communications management they would experience in the office from a remote PC or laptop with an embedded software -based IP phone. installed as a client on supported B1ackBerry®, AndroidTM and iOSO devices, key collaboration features are extended to mobile users of all kinds. get access to key collaboration features from remote locations using any computer or Webenabled mobile device. place a video call with the click of a button, whether for a scheduled collaboration session or an impromptu brainstorm. offers rich presence information for multitasking attendants, receptionists and administrators. enhance your other communications and productivity tools, such as Outlook, Microsoft Office, and Google. Mitel MiCollab solution would enable all Monroe County staff, regardless of their location, to collaborate and communicate seamlessly. Mitel MiCollab blends all the elements together onto a dashboard window console with other favorite applications including contact management, presence and availability, and secure instant messaging. 1323 Entry User 100 Standard User 50 Premium User 40 Audio and Web Conferencing Ports TELd UNIVERSITY T RAINING The price below includes complete installation / programming / training of the telephone systems and voicemall systems on customer's existing cable. If additional cable is required, prices will be quoted separately and will include all labor and materials. Installation includes any and all necessary afterhours installation. "TEL ADMIN TRAINING MITEL UNIVERSIT MiVoice Business Moves, Adds, and Changes Self Study This interactive, web -based self study course is intended for those customer administrators who will only perform basic day -to -day administration tasks such as adds /moves /changes, and database backups. — (6) six hours The three programming tools Desktop, Group,and System Administration Tools IP Phones and Managing Extensions Programming Feature Keys Managing Groups (Hunt Groups, Pickup Groups, Page Groups) Voice Mail including Auto Attendant Managing System Options Change the date and time Add System Speed Call numbers Perform a Database Backup Setting up Call Rerouting MiVoice Business System Administration This course is intended for those administrators who will only perform basic day -to -day administration tasks such as adds/moves /changes, and database backups. — (2) two days Database Backup and Restore -User and Services Configuration Controlling Phone Features with Classes of Service Group Programming Hot Desking Call Handling 0 0 U) a� 0 IL 0 Z c E c� Speed Calls Account Codes *Enrollment only, does not include travel and accommodations to Mitel Training Center. PROPOSED TOPOLOGY dw ,©y \ ) ( � � � � ^ �� ��: \ � -� i �' � �� ��` ��� ��� fun dw z - » \ ) � {k\ � � �� \ � 0 0 E U) 0 M CL 0 PROPOSED PSTN TOPO Y D 0 Q. - N V U 7 IL J t� J J LL 1 � a IL m L o V w V 0 U) 0 m CL �8 0 N y � V � � L G7 [i1 � O � SH MM ❑ 0 - O N G � N D � fY O � U m 0 z V 0 U) 0 m CL �8 0 PR ICI NG Quote Created 29 -Oct -2017 09:58:25 CET Part No. Description 50005711 CORDLESS HANDSET WITH MODULE NA 50005712 Cordless Headset & Module Bundle NA DECT 54005748 MiVoice Business Virtual for Enterprise .............. ............................... MiVoice Conference Phone (aka UC360 Audio 50006580 variant) 50006476 5330EIP Phone 50006478 5340EIP Phone 50006634 5320e IP Phone (Backlit) 54005330 Enterprise License Group 54005339 MiVoice Border Gateway Virtual 54005442 MiCollab Virtual Appliance 54000297 MCD Mailbox license 54004491 SIP Trunking Channel Proxy 54004975 MiVoice Bus License - Enterprise User 54004981 MiVoice Business License -App Connection 54005401 MiVoice Business SIP Trunks x50 54006539 UCCv4.0 Entry User for Enterprise x1 54006540 UCCv4 Entry User for Enterprise x50 54006543 UCCv4 STN User for Enterprise x50 54006696 MiCb Web /Aud MiVBus MXOne & 5000 User x1 54006699 MiCb,MX -One & 5000 HD -Codec License 54008780 MiTeam Uplift - MiVB 54009186 SWA Std 1y MiCollab System 54009190 SWA Std 1y MiCollab AudioPort 54009191 SWA Std 1y MiCollab WebPort 54009208 SWA Std 1y UCC Entry MiVB 54009209 SWA Std 1y UCC Std MiVB 54009220 SWA Std 1y MiVBus System 54009221 SWA Std 1y MiVBus DLM 0 0 E 0 U) G� 0 CL 0 C! C C9 % Cust Cust Qty List Ext List Disc Price Ext Price 25 365.00 9,125.00 38.00 226.30 5,657.50 25 470.00 11,750.00 38.00 291.40 7,285.00 1 1,495.00 1,495.00 38.00 926.90 926.90 25 1,195.00 29,875.00 38.00 740.90 18,522.50 100 400.00 40,000.00 38.00 248.00 24,800.00 50 500.00 25,000.00 38.00 310.00 15,500.00 1,323 330.00 436,590.00 38.00 204.60 270,685.80 1 1,000.00 1,000.00 38.00 620.00 620.00 1 250.00 250.00 38.00 155.00 155.00 1 995.00 995.00 38.00 616.90 616.90 1 50.00 50.00 38.00 31.00 31.00 99 50.00 4,950.00 38.00 31.00 3,069.00 25 175.00 4,375.00 38.00 108.50 2,712.50 21 0.00 0.00 0.00 0.00 0.00 2 4,000.00 8,000.00 38.00 2,480.00 4,960.00 23 225.00 5,175.00 38.00 139.50 3,208.50 26 9,350.00 243,100.00 38.00 5,797.00 150,722.00 3 13,800.00 41,400.00 38.00 8,556.00 25,668.00 21 500.00 10,500.00 38.00 310.00 6,510.00 21 60.00 1,260.00 38.00 37.20 781.20 50 82.00 4,100.00 38.00 50.84 2,542.00 1 100.00 100.00 38.00 62.00 62.00 21 33.00 693.00 38.00 20.46 429.66 21 17.00 357.00 38.00 10.54 221.34 1,323 11.00 14,553.00 38.00 6.82 9,022.86 150 21.00 3,150.00 38.00 13.02 1,953.00 1 125.00 125.00 38.00 77.50 77.50 1 0.00 0.00 0.00 0.00 0.00 0 0 E 0 U) G� 0 CL 0 C! C C9 54009224 SWA Std 1y MiVBus User 25 10.00 250.00 38.00 6.20 155.00 54009229 SWA Std 1y MiV BG System 1 25.00 25.00 38.00 15.50 15.50 54009230 SWA Std 1y MiV BG SIP Connect 99 6.00 594.00 38.00 3.72 368.28 51016170 Live Content Suite (5320/30/40/60) 1 0.00 0.00 0.00 0.00 0.00 Total 15.50 15.50 1 6.00 898.837.00 38.00 3.72 557.278.94 Part No. Description 54005748 MiVoice Business Virtual for Enterprise 54005339 MiVoice Border Gateway Virtual 54000297 MCD Mailbox license 54004491 SIP Trunking Channel Proxy 54005401 MiVoice Business SIP Trunks x50 54009220 SWA Std 1y MiVBus System 54009229 SWA Std 1y MiV BG System 54009230 SWA Std 1y MiV BG SIP Connect Total % Cust Cust Qty List Ext List Disc Price Ext Price 1 1,495.00 1,495.00 38.00 926.90 926.90 1 250.00 250.00 38.00 155.00 155.00 1 50.00 50.00 38.00 31.00 31.00 1 50.00 50.00 38.00 31.00 31.00 2 4,000.00 8,000.00 38.00 2,480.00 4,960.00 1 125.00 125.00 38.00 77.50 77.50 1 25.00 25.00 38.00 15.50 15.50 1 6.00 6.00 38.00 3.72 3.72 38.00 % Cust Cust IL Part No. Description Qty List Ext List Disc Price Ext Price 54002701 MiVoice Business License - SINGLE LINE EXT 53 75.00 3,975.00 38.00 46.50 2,464.50 54009220 SWA Std 1y MiVBus System 1 125.00 125.00 38.00 77.50 77.50 54009225 SWA Std 1y MiVBus Analog Port 53 4.00 212.00 38.00 2.48 131.44 84 50005084 MXe AC POWER SUPPLY 1 500.00 500.00 38.00 310.00 310.00 50005105 ASU II 2 700.00 1,400.00 38.00 434.00 868.00 0 O 50005731 24 port ONSp card 3 860.00 2,580.00 38.00 533.20 1,599.60 U 50006271 PWR CRD C13 10A 125V - NA Plug 4 25.00 100.00 38.00 15.50 62.00 50006431 MXe III Raid Sub - System 1 1,500.00 1,500.00 38.00 930.00 930.00 4) 50006965 3300 MXelll SATA SSD 2pk (Cntr- Server) 1 530.00 530.00 0.00 530.00 530.00 >t 52002545 3300 MXe Media Gateway 1 10,880.00 10,880.00 38.00 6,745.60 6,745.60 G� Total 21,802.00 37.08 13,718.64 CL Key West SW Whitehead St % Cust Cust Part No. Description Qty List Ext List Disc Price Ext Price 54002701 MiVoice Business License - SINGLE LINE EXT 156 75.00 11,700.00 38.00 46.50 7,254.00 C! 54009220 SWA Std 1y MiVBus System 1 125.00 125.00 38.00 77.50 77.50 54009225 SWA Std 1y MiVBus Analog Port 156 4.00 624.00 38.00 2.48 386.88 C: E 50005084 MXe AC POWER SUPPLY 1 500.00 500.00 38.00 310.00 310.00 50005105 ASU 11 4 700.00 2,800.00 38.00 434.00 1,736.00 50005731 24 port ONSp card 7 860.00 6,020.00 38.00 533.20 3,732.40 50006271 PWR CRD C13 10A 125V - NA Plug 6 25.00 150.00 38.00 15.50 93.00 50006431 MXe III Raid Sub - System 1 1,500.00 1,500.00 38.00 930.00 930.00 50006965 3300 MXelll SATA SSD 2pk (Cntr- Server) 1 530.00 530.00 0.00 530.00 530.00 52002545 3300 MXe Media Gateway 1 10,880.00 10,880.00 38.00 6,745.60 6,745.60 Total 34,829.00 37.42 21,795.38 Key Largo 102050 Overseas Hwy % Cust Cust Part No. Description Qty List Ext List Disc Price Ext Price 54002701 MiVoice Business License - SINGLE LINE EXT 7 75.00 525.00 38.00 46.50 325.50 54009220 SWA Std 1y MiVBus System 1 125.00 125.00 38.00 77.50 77.50 54009225 SWA Std 1y MiVBus Analog Port 7 4.00 28.00 38.00 2.48 17.36 50005084 MXe AC POWER SUPPLY 1 500.00 500.00 38.00 310.00 310.00 50005105 ASU II 1 700.00 700.00 38.00 434.00 434.00 50005731 24 port ONSp card 1 860.00 860.00 38.00 533.20 533.20 50006271 PWR CRD C13 10A 125V - NA Plug 3 25.00 75.00 38.00 15.50 46.50 50006431 MXe III Raid Sub - System 1 1,500.00 1,500.00 38.00 930.00 930.00 50006965 3300 MXelll SATA SSD 2pk (Cntr- Server) 1 530.00 530.00 0.00 530.00 530.00 52002545 3300 MXe Media Gateway 1 10,880.00 10,880.00 38.00 6,745.60 6,745.60 Total 15,723.00 36.72 9,949.66 Plantation 88800 Overseas Hwy % Cust Cust Part No. Description Qty List Ext List Disc Price Ext Price 54002701 MiVoice Business License - SINGLE LINE EXT 50 75.00 3,750.00 38.00 46.50 2,325.00 54009220 SWA Std 1y MiVBus System 1 125.00 125.00 38.00 77.50 77.50 54009225 SWA Std 1y MiVBus Analog Port 50 4.00 200.00 38.00 2.48 124.00 50005084 MXe AC POWER SUPPLY 1 500.00 500.00 38.00 310.00 310.00 50005105 ASU II 2 700.00 1,400.00 38.00 434.00 868.00 50005731 24 port ONSp card 3 860.00 2,580.00 38.00 533.20 1,599.60 50006271 PWR CRD C13 10A 125V - NA Plug 4 25.00 100.00 38.00 15.50 62.00 50006431 MXe III Raid Sub - System 1 1,500.00 1,500.00 38.00 930.00 930.00 50006965 3300 MXelll SATA SSD 2pk (Cntr- Server) 1 530.00 530.00 0.00 530.00 530.00 52002545 3300 MXe Media Gateway 1 10,880.00 10,880.00 38.00 6,745.60 6,745.60 Total 21,565.00 37.07 13,571.70 Public Sector Competitive Discount - 142,330.77 Grand Total 1,002,757.00 480,184.17 O 0 E U) G� O CL �8 0 C! C C9 Please note the following order requirements: * Prime WSCA -NASPO contract #AR623 must be referenced on the PO * FLORIDA PARTICIPATING ADDENDUM NO.43220000- WSCA- I4-ACS must be referenced on the PO * Terms of Net /30 * A copy of the Mitel quote must accompany the order * Shipping and billing instructions * Requested delivery dates AudioCodes MediaPack Series MP- MP124 /16S /AC /SIP 4 $1,237.00 $4,948.00 124 VoIP gateway - 16 ports - I OMb LAN, 100Mb LAN AudioCodes - ACTS 9X5 Part DVS -MP11X S4/YR 0 $217.00 $0.00 Number — AudioCodes - ACTS 24X7 Part ACTS24X7 -MP11X S4/YR 0 $312.00 $0.00 Number — AudioCodes - AHR Part Number AHR -MP11X S4/YR 0 $80.00 $0.00 AudioCodes MediaPack Series MP- MP124 /24S /AC /SIP 12 $1,529.00 $18,348.00 124 VoIP gateway - 24 ports - I OMb LAN, 100Mb LAN AudioCodes - ACTS 9X5 Part DVS -MP11X S4/YR 0 $217.00 $0.00 Number — AudioCodes - ACTS 24X7 Part ACTS24X7 -MP11X S4/YR 0 $312.00 $0.00 Number — AudioCodes - AHR Part Number AHR -MP11X S4/YR 0 $80.00 $0.00 Implementation and all services $84,590.25 On -site physical systems installation $101,280.06 Set placement $4,337.96 Limited end user (or train- the - trainer) training $6,506.94 Project management $15,182.87 0 c c� E 0 a� U) a� 0 M IL M 0 04 c� CL 0 0 U) a� 0 M CL 0 IN a� c E c� MON THLY E T 2 Cloud Managed IaaS- $1500.00 $1250.00 $2,500.00 10 CPU, IOGB, 1.25TB 3 Gbps LAN - MLB/PHX 100 SIP Call Paths $10.00 $8.00 $800.00 1 SIP LD 50000 Minute $750.00 $600.00 $600.00 Block 2,200 SIP DID $0.50 $0.40 $880.00 1 SIP DID Bulk Port Cost $150.00 $150.00 $150.00 20 SIP Enhanced 911 $3.00 $2.00 $40.00 20 SIP Directory $20.00 $10.00 $200.00 Assistance and Listing 1 SIP Toll Free DID $1.00 $1.00 $1.00 2 20Mb Direct Data $890.00 $602.02 $1,204.04 Circuit from Level 3 0 0 U) a� 0 CL 0 a� c E c� Morse to provide all managed services within QTS for resources critical to this project, including local server hardware for voice equipment within QTS. Above services quoted with 60 month term Dedicated dual 20Mb data paths (total of 40Mb bandwidth) provisioned from Morse Phoenix, AZ and Melbourne, FL to QTS Miami. Level 3 Nonrecurring installation costs of $1,000 will be applied at first invoice. Optional AD Global Catalog resource NETWORK ASSESSMENT MORSECOM will work with the Monroe County IT staff to ensure the Monroe County infrastructure is ready for real time voice over their network. We have found that: 1. Voice Quality is the #1 issue for decreased customer satisfaction following installation. 2. MORSECOM provides Network Best Practices for configuring the network, however, we recommend testing the network to confirm those configurations. 3. This is an opportunity for a proactive approach to informational snapshot of network usage and performance. 4. MORSECOM Cloud Services provides three network assessments for customers interested in testing their network. Over 78% of the voice quality issues experienced on the first day of service are the result of LAN misconfigurations or anomalies. These include spanning tree misconfigurations, printer blasts, and broken interfaces on switches or routers. These can go unnoticed until real -time Voice over IP traffic is run over the network. The remaining 22% of voice quality issues are the result of WAN (internet) traffic degradation. Common WAN issues include voice packet delays, loss and jitter (packets not arriving in the order sent). MORSECOM offers three levels of network assessments that can be purchased with MORSECOM Services: Basic, Benchmark, and Premium. For each test MORSECOM runs a call simulator on the network before service cutover and presents the results and recommendations to the customer's network IT administrators. Implementation of those recommendations will significantly improve the probability of receiving crystal clear call quality. Recommended for installations with 100 or less handsets, MORSECOM installs a tool to monitor the network prior to installation of the MORSECOM Cloud Service. This service provides a complete view of the health, performance, and status of every device and link within the network infrastructure and quickly identifies network bottlenecks. Based on the utilization rate set, it displays the interfaces that are experiencing a higher utilization rate, including error rates and peak daily utilization. It will also gather a number of "Top Tens" including the top ten interfaces with the most errors and the top ten interfaces with the highest daily percentage of transmission. Recommended for installations with 100 or more handsets, a remote MORSECOM Technician tests Quality of Service (QoS) between the business site and the Data Center by shipping network assessment hardware to the customer site. MORSECOM tests unmarked data traffic and marked traffic with a DSCP value of 46 for an agreed upon time period. During that time, we stress test the network by maxing out the available bandwidth. The test assures that voice traffic has priority over unmarked data traffic through the switch, router, and the carrier. Testing is performed outside of normal business hours and within the defined service window. Recommended for sites with over 250 seats, MORSECOM will send a technician on site to complete the Benchmark assessment and present results to the network IT administrators. MORSECOM will work with Monroe County on the right Assessment for each location. Each network assessment's findings will be presented to Monroe County with recommendation prior to implementation. Mitel and MORSECOM will provide services as described here -in. Monroe County is requesting Mitel provide a quote for remote VoIP Network Assessments. MORSECOM to provide Smart-hands at the locations below: • MORSECOM will provide smart-hands for Mitel Advanced Services at end user location. • MORSECOM Install OEM tester; provide on -site testing setup and monitoring as deemed necessary by Mitel Advanced Services staff fulfilling obligations of this project. Network drawing including Mitel Equipment, Routers and Switches that will transport VOIP traffic Switch and router configurations Bandwidth of links between routers and switches Bandwidth allocated for voice QoS on routers and carrier circuit Drawing indicating phone locations by building and/or floor. This information will assist in Mitel's recommendation of VLAN configuration. SNMP community strings for read access of switches and routers on network Switch port at various test points in all areas configured for Voice and Data VLAN traffic Confirm switch ports are configured for Trust DSCP Static Voice network IP address for the Fluke testers on each subnet Maintenance window that we can do intrusive testing 60 minutes — this is to be scheduled and may occur over several evenings During Intrusive testing please disable any automated maintenance routines (back -ups, updates, reporting ) Test equipment used onsite will be Fluke Optiview XG's — we will have 2 of these units onsite. They are proprietary Fluke tablets running Windows 7 Professional 64 Bit. Planning will involve identifying critical links for VoIP traffic based upon current network drawings, router, and switch configurations. The links and associated bandwidth will be identified. Each link identified will take approximately 30 minutes to test. Mitel will work with the partner /customer to coordinate a time for intrusive testing. Mitel uses a Fluke Optiview XG on each end of the link to perform head to head testing. The test will consist of saturating bandwidth on this link with test data. Once saturated Mitel will inject data tagged with DSCP 46 to simulate VoIP Traffic. Mitel will examine the bandwidth percentage allotted for DSCP 46 (VoIP traffic). If QoS is deployed properly on the network, data with the DSCP 46 value will take precedence over the saturated link. Mitel will confirm QoS is being honored bidirectional. Mitel will review results and confirm throughput, jitter, latency, and frame loss are within specifications see example report. Mitel will assess your local area network design for fault tolerance, spanning tree, and QoS configuration as applicable. Mitel will assess WAN bandwidth between sites, and how much is required to support the anticipated number of voice calls. Define the number of connections between sites and understand WAN throughput. The codec used will effect bandwidth requirements of the network. The G711 provides toll voice quality and requires 100 kbits /s; G729 provides is compressed voice down to 40 kbits /s per call bidirectional. IP telephony can be deployed over shared or dedicated WAN circuits as well as over IP managed services. Dedicated WAN circuits will deliver the highest quality service. Managed IP services are becoming a popular alternative to traditional dedicated circuits. Managed service providers offer IP connectivity over a private backbone rather than over the public Internet. Managed Service provider may provide QoS support through their network and is required by Mitel. Internet performance varies; you should not rely on the public Internet to deliver an enterprise - quality voice service to remote users. Voice quality cannot be guaranteed over the Internet. Your quality of service (QoS) policies should give voice traffic higher priority over other less sensitive traffic. This will ensure conversations aren't interrupted by large data transfers. Layer 3 QoS, whether DiffServe or Type of Service (ToS), is a system of identifying specific IP packets or traffic flows. Once identified, the traffic can be marked into groups and can have QoS policies applied. IP telephony and IP videoconferencing need a high level of QoS for enterprise quality. The type QoS policy implemented depends on the QoS supported on your routers and the IP telephony solution. QOS should be set end -to -end. IP telephony equipment, including phones and switches, should support QoS. Note that Layer 2 QoS (IEEE 802.1p) settings are lost when the router rebuilds the frame. Service providers are migrating to Multiprotocol Label Switching (MPLS) for WAN links. MPLS may explicitly reserve the combination of paths and QoS ahead of the arrival of any packets, and helps service providers optimize the design of their network core and deliver reliable services. Voice and data should be segregated using VLAN's Voice VLAN's should not be larger than a /24 subnet Layer 2 Priority — Mitel recommends a 802. 1p value of 6 (ULAN Priority) Layer 3 Priority — Mitel recommends a DSCP value of 46 (EF) CDP or LLDP is recommended at the switch level to assign appropriate VLAN QoS settings should be in place prior to network assessment Configure Fluke Optiview XG's for correct IP and VLAN for each location Install Fluke Optiview XG's at each location. Configure network parameters for 100% DSCP 46 data packets Configure network parameters for 110% non - prioritized data packets Perform network configuration test Perform network performance test Save reports of network results The Network Assessment service provides a detailed network readiness report about an organization's network environment and outlines the requirements for a successful IP telephony implementation. The Network Assessment has three components: Detailed assessment of the current environment. A comprehensive IP telephony readiness report that analyzes network performance utilization and capacity to support IP telephony. Recommended corrective actions to get your network ready. Organizations are provided with a known- issues report as well as short-term and long -term recommendations for network infrastructure. • Mitel engineers are available via conference call for in depth review • Follow up on any questions or future actions required 0 0 U) a� 0 M CL 0 a� c E c� CUSTOMER is seeking network assessments for the following locations: Plantation Office: 88800 Overseas Highway Tavernier, FL 33070 Marathon Office: 2798 Overseas Highway, Suite 330 Marathon, FL 33050 Key Largo Office: 102050 Overseas Highway Key Largo, FL 33037 Key West Office: 500 Whitehead, Key West, FL 33040 Part No. Description Qty Cust Price Network Assessment 53000231 VOIP NETWORK ASSESSMENT 1 $1,750.00 (1 st - Premium) 53000232 VOIP NETWORK ASSESSMENT 3 $1,000.00 (2nd - Benchmark) Ext Price 1,750.00 $3,000.00 ANNUAL MAINTENA Includes all parts and labor for switch only Mitel hardware, software and or telephone sets dependent upon choice of plan. Customer to provide remote access. On -site response is dependent upon site location. Does not include applicable taxes and contingent upon site survey Does not include pre- existing issues Does not include failures due to: power surges, lightning, abuse or Acts of God Includes software release upgrades, excluding the labor to install the upgrade. Does not include customer requested moves, adds or changes Does not include any peripheral components such as application servers or OS, unless otherwise noted Payment terms are Annual in advance. PO and payment to: Julie Woods, email jwoods @morsecom com or fax to 321 - 255 -0198 *Requires one time fee of $3000 0 0 U) a� 0 CL 0 a� c E c� ... ......... ...... ......... .........} ......... .........¢ ...................................... Monitored NOC* No* .............................. No* ;................................. No* ;................................ No* ;...................................... Response SLA -Major 4hr 4hr 2hr 2hr Response SLA -Minor 24hr 24hr 24hr 24hr Response SLA -MAC 5 -day 5 -day 5 -day 5 -day Phone Sets No Yes No Yes Messaging Yes Yes Yes Yes Switch HW -SW Yes Yes Yes Yes *Requires one time fee of $3000 0 0 U) a� 0 CL 0 a� c E c� UC HW -SW SW Patches Annual Check Web ticket Toll Free ticket Annual Backup ............................... No , ............................................................................ No No ............................... No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes TERMS CONDITIONS (a) MORSE shall address any technical or operational defects or malfunctions in the System either by remote diagnostics or by the onsite presence of MORSE's service representative, who shall respond to the defect or malfunction after being notified of the same by Customer or its authorized employee, and restore the System to a normal state of operational efficiency. In carrying out its service and maintenance obligations hereunder, MORSE may install or replace any components or parts that MORSE deems either necessary or desirable for the effective operation of the System, at no additional charge to the Customer while the "System" is under warranty or subsequent maintenance agreements. Any part or component installed by MORSE shall be new or like new and shall be covered by this Agreement in the same manner, and subject to the same limitations herein, as apply to the System. In the event that the subject equipment is deemed "Manufacturer Discontinued ", "Manufacturer End of Life" or "Manufacturer non - supported ", Morse will be provide a best effort service level with no guarantee of parts or software availability. In the event that the failure is due to a non - supported, discontinued or end of life component, the customer will be responsible to purchase the replacement component. In the event that the defect or malfunction is deemed by Morse to be caused by neglect, abuse, Acts of God including lightning and/or power surge, the Customer will be responsible for the cost of parts and Morse's then current labor rates to repair the condition. (i) Emergency Remote service shall be available twenty -four (24) hours a day, seven (7) days a week if this option is chosen. (ii) Non - emergency maintenance service shall be provided during MORSE's normal working hours, which shall be that period of each day from 8:00 a.m. to 5:00 p.m. local time Monday through Friday, exclusive of holidays. It is agreed that MORSE shall respond to Customer's request for non - emergency service by dispatching MORSE's service representative not later than the end of MORSE's next business day. Should Customer request non - emergency service be performed outside of MORSE's normal working hours, Customer shall pay MORSE on a per -call basis, at MORSE's then effective overtime rates. (iii) Emergency maintenance service shall be provided twenty -four (24) hours a day, seven (7) days a week if this option has been chosen. IN THE EVENT THAT A MAJOR FAILURE IN THE SYSTEM OCCURS, necessitating emergency maintenance assistance from MORSE either during or outside MORSE's normal working hours, it is agreed that MORSE shall respond to the emergency remotely within four (4) hour or if necessary by dispatching MORSE's service representative not later than four (4) hours from the time it is notified of the same and MORSE shall thereafter exercise its best efforts to cure the same. IN NOTIFYING MORSE, CUSTOMER MUST CLEARLY COMMUNICATE TO MORSE THE EMERGENCY NATURE OF THE PROBLEM AS A CONDITION PRECEDENT TO MORSE'S OBJECTIVE TO RESPOND WITHIN THE TIME FRAMES INDICATED ABOVE. As used herein, a "Major Failure" is defined as a System failure resulting in the Customer's inability to receive twenty percent (20 %) of all incoming calls or affecting 20% of the "System "' functionality, to make twenty percent (20 %) of all outgoing calls, to make twenty percent (20 %) of every station -to- station call, or to use the attendant consoles. (b) MORSE may from time to time, upon Customer request, furnish moves, additions, changes, software upgrades and/or System modifications separately contracted for at MORSE's then generally effective rate. IT SHALL BE THE RESPONSIBILITY OF CUSTOMER TO VERIFY THE ACCURACY AND THE OPERATION OF ANY SOFTWARE UPGRADE, SYSTEM MODIFICATION, ENHANCEMENT OR CHANGE WITHIN FIVE (5) DAYS OF ANY SUCH UPDATE, UPGRADE, ENHANCEMENT OR CHANGE, AND TO NOTIFY MORSE WITHIN A REASONABLE TIME OF ANY ERROR, OMISSION, INACCURACY OR INCONSISTENCY THEREIN. MORSE shall, within twenty -four (24) hours of such notification, commence corrective action to remedy any such error, omission, inaccuracy or inconsistency. 2. Payment Terms MORSE hereby sells to Customer and Customer hereby purchases from MORSE the services identified in this quote. Any terms and conditions of the quote will supersede any conflicting terms of these terms and conditions. Customer shall pay the Purchase Price of the services in advance, together with all property (personal or intangible) taxes or special assessments and all sales or use taxes which may be imposed upon Customer or MORSE (except taxes based on MORSE's net income) as a result of the performance by the parties of this Agreement. The Payment shall be due no later than the date of order. Payment of invoices shall be due within thirty (30) days from the invoice date. Delinquent payments on any undisputed balance are subject to a late payment charge of the lower of one and a half percent (1.5 %) per month, or portion thereof, or the maximum allowed, if lower than (1.5 0 /o), by the laws of the state where service is performed. Starting Project Budget $880,000.00 Additional CIP - 2018 Budget $200,000.00 Total Project Budget $1,080,000.00 (Minus) Project Expenditures To Date $105,885.23 Remaining Budget $974,114.77 (Minus) Nutanix Implementation Costs $118,800.00 (Minus) Mitel Implementation Costs $715,378.25 Remaining Budget $139,936.52 0 a� 0 a� U) c 0 m CL 32 0 CM 0 0 a CL 0 w as CL 0 as a� E c� m (ABOI®u4DG1 UJOPON 411M wcqsAg Qu 0 4.d PIC J8QA 0Z vldeS - dIOA { 11I)l bAtGBPnSq*GrcudGU04dolel:4u9w43BUV d c,' n< wl' .IL {P,6alauUaal -W-W MIM -K"Ba Md PI °a A0Z aldaH - dl { mi)} &A POP-9 PP-!-d a4rAalal :7uawya y r d ' 6 F2 2 6 p�om 00 ws �n��z >aas x om acoo9���� , m 4r .. V V m m� a w u3aa33 emu' mmm W f W F N! W W W W m ° W C NNNNN W W � µ O _ m w � O oz w> 3 N$z W z ur V ° zzzw3~ OLL ° w0 ' oW gg s Jm w�zw g 55smowo�a.." m �Oww���� ozaz -- ao = OO�LL�N90 o ��"w 9p000000 o a w 0 0Zm� 5 0 oww f$ m�mmmmmm KO zzzLL a me moomo 000000 a� Z m� w��m m ZZZW ° ° ° izf'= rv3��m.wa a°'�a °m 3a $ "' KKK�a ' O U a °aam �Oaaaaaa un'us5 °um g m ry ° u 3umm 'm'3 O a.` = 3UNauuYo'r38� uuuuuu 000 o mmmm. 00 .. mmmm.r .r .r V! 1� 8 WW . W W W NNNN NNN W ----------- NNN ss ss ��x000 m ZZ ZZ Vzzz z o0 0o wwa��� � as as 1f =°°° y 00 00 OOZrrr O =H s s ;x��zzzzzlzzzzzzzl aww ----- 0 -- ---- - wwwwwuwwwwwwwu mmZZZZZ °=azzzz.ozzz ZZZZ j OO mmmmm�mmmmmmm� v�i88888n8888888n W ° C W HUM ° w C w I TT P w 1 . 1 1 wW zo d x d q w s —xxxx� zuuuw zuuuuw wwwws000 wwww ssss OOOOOW 0 � uuuu,. =uuuu� zz0000O -ttt � = �7>ju w 0 n 3 o 0°_ z > w 0 w � u zmmmmmmmmmm o���������� °aaaaaaaaaa �GGGGGGGGGG z z z z z z z z z z 0000000000 z z = oe wwwwwwwwww t z z z z z z z z z z X0000000000 � x x x xx w w C = 60000000000 >>>>>>>>>> ooww��owww V V V V V V V V V V zzzzzzzz z zzzzzzzzzzzzzzzzzzzzz ffffffffffffffffffffff aaaaaaaa aaaaaaaaaaaaaaaaaaaaaa zzzzzzzz aaaaaaaa ffffffff iaanniiaaniiaanniia NNNNNNNNNNNNNNNNNNN sss55sss555sss55sss555 zzziizzz aaaaaaaa woowwwwowww wood wwwo » zzzzzzzzzzzzzzzzzzz 0000000000000000000000 a aaaaaaa wwwwwwwwwwwwwwwwwww mmmmmmmm `o`o`o`o`oo``o`oo`oo``o ` o ` o ` o`oo``o`0 3355533355533555333555 wwwwwwww z z z z z z z z 0000°000 V V V V V V V V wwwwwwwwwwwwwwwwwww zzzzzzzzzzzzzzzzzzz 0000000000000000000 V V V V V V V V V V V V V V V V V V V wwwwwwwwwwwwwwwwwwwwww .zzzzzzzzzzzzzzzzzzzzz 0000000000000000000000 00 00 00 00 00 00 00 00 00 00 00 V V V V V V V V V V V V V V V V V V V V V V s O y L Y O f {P -W-W MIM -K"Ba Md PIC) a A0Z aldaH - dl { mi)} &A POP-9 PP-!-d a4rAalal :7uawya y r d ' 6 O O 2 C v s s os w� s° o� �o Iz� 555 555 000 aaa aa� tn t;t - zzz - coo 8 aa2 L9 L9 L9 0 000 a s Introduction Monroe County IT provides services to the following entities: • MPLS Network access for the Key West Housing Authority • Telephone service for Monroe County Tax Collector • MPLS Network access and Telephone service for the following 16 entities: County Commissioners Health Department Property Appraiser County Departments Medical Examiner Extension Services County Boards & Committees Public Defender TDC Clerk of the Courts Sheriff's Office Supervisor of Elections Court Administration State Attorney Gato Building — County Guardian Ad Litem House Representatives Office Gato Building — Health Dept. Monroe County IT provides services to the following 36 buildings: Ocean Reef Club Marathon Airport Key West Airport Key Largo Library Marathon Gov. Annex Public Defender Murray Nelson Gov. Center Marathon State Attorney Harvey Gov. Center— County Magnolia Building Marathon 16` Judicial Monroe County TDC Ellis Building Marathon Clerks Gato Building — County Plantation Court House Marathon Gov. Center Gato Building — Health Dept. Roth Building Marathon Gov. Center Mini Key West Library Plantation Garage Big Pine Library Lester Building Islamorada Library Commissioners Office Old Court House Medical Examiner Juvenile Justice Building Old Court House Addition Supervisor of Elections Bayshore Manor Freeman Justice Building Marathon Public Works Fleet & Public Works Functioning phone service and network access is a fundamental part of how our residents and visitors interact with the employees of Local and State Government in Monroe County. Irma Impact — High Level Each building has a main high -speed physical connection to the network, usually housed in a data closet. In this closet, the main physical connection is connected to each network drop in the building. As the need for more connections to the network has grown, so has the equipment required to provide them. This has resulted in a deficiency in UPS and backup systems, at all of our buildings, originally designed for less equipment. Irma highlighted this deficiency when: • UPS systems ran out of battery power sooner than expected • Backup generators ran out of fuel and oil • Generators went down for required maintenance at regular running intervals • Generators went down for repair when hardware failed • Generators failed to produce sufficient voltage to bring systems online POWER FLUCTUATION Power fluctuations affect hardware and software. Makeuseof.com outlines Why Blackouts and Surges Are Dangerous Power fluctuations cause Data Corruption 2 , Electrical Ripple 3, and Head Crashes Data Corruption can make systems inoperable, partially functional, and unpredictable depending on which files have been affected. Affected system files could cause systems to not boot correctly, or sometimes not at all. Affected software files could result in the system control programs losing functionality affecting the ability to control the functionality of the hardware. Electrical Ripple is a condition that is a result of the change between AC and DC power. Within digital circuits, it reduces the threshold at which logic circuits give incorrect outputs and data is corrupted. While many systems can still function, electrical ripple will result in a greater amount of corruption in the data being processed. Head Crashes are a physical malfunction in hard drives that occurs when the read - and -write head scrapes the platter surface effectively destroying the hard drive. Power loss causes the read - and -write head to snap back to its original position. This sudden movement can cause tiny imperfections that accumulate over time, increasing the likelihood of a head crash. Irma Impact — Phone System Most of the buildings in Monroe County have VOIP phones in them. A majority of these buildings have a limited UPS system and a backup generator in case of temporary power loss. Each of these buildings experienced repetitive Power Fluctuation throughout the course of the storm. While the storms impact on equipment varied from building to building, each share similarities to what happened at the Old Court House. The data closet at the Old Court House in Key West contains main components that handle 60% of all telephone service. It was impacted significantly by power and cooling issues. The building backup generator was not functioning. When the systems were brought back online via portable generator (without the benefit of a power conditioner). The backup generator was only producing 80 volts rather than 120 volts. While this was enough power for equipment to begin the startup process, it was not enough power to completely start up. Without enough power, the system would crash before it was stable, beginning the looping restart process again. In addition, the building had no way to cool the electronic equipment. The door was left ajar to vent heat and for power cable access. This exposed the equipment to power surge & loss, humidity, wind, and rain that is detrimental to sensitive electronics. 1 Lee, 2014 2 Wikipedia, 15 Nov. 2017 3 Wikipedia, 15 Nov. 2017 4 Wikipedia, 13 Jun. 2017 These storm effects added an irreversible burden to already aging equipment, significantly impacting it's health and reliability, making it much more likely to fail within the next year. Other affected equipment in support of the phone system: • One main 208v UPS • Two smaller UPS systems • Nine 8 -port switches used for VOIP telephone • Two 12 -port switches used for VOIP telephone • 20 24 -port switches used for VOIP telephone • Ten 48 -port switches used for VOIP telephone • Three chassis used for VOIP telephone Summary Components in critical systems that cannot fail should be replaced under suspicion of damage. Many components in our phone system experienced damaging conditions. With no guarantee of finding replacements, system components have already failed that are no longer being produced. Given their scarcity, replacements were only available online, via refurbished equipment dealers. Should key components continue to fail, we will be severely challenged to continue to deliver complete phone service across the County and may be unable to continue to deliver working phone service at all. After extensive research internally, and an external study by Gartner Research Inc., we have identified a Mitel solution that could replace our existing telephone system and provide greater resilience to the future impact of severe weather. References Lee, J. (2014, Sept. 11) The Effects Power Outages Can Have On Your Computer. http: / /www.makeuseof.com/ tag/ effects - power- outages- can - computer/ Wikipedia contributors. "Data corruption." Wikipedia, The Free Encyclopedia. Wikipedia, The Free Encyclopedia, 15 Nov. 2017. Web. 15 Nov. 2017. Wikipedia contributors. "Ripple (electrical)." Wikipedia, The Free Encyclopedia. Wikipedia, The Free Encyclopedia, 15 Nov. 2017. Web. 15 Nov. 2017. Wikipedia contributors. "Head crash." Wikipedia, The Free Encyclopedia. Wikipedia, The Free Encyclopedia, 13 Jun. 2017. Web. 15 Nov. 2017.