Item C02County of Monroe
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BOARD OF COUNTY COMMISSIONERS
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Mayor David Rice, District 4
IleOI1da Keys
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Mayor Pro Tem Sylvia J. Murphy, District 5
Danny L. Kolhage, District I
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George Neugent, District 2
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Heather Carruthers, District 3
County Commission Meeting
March 21, 2018
Agenda Item Number: C.2
Agenda Item Summary #3941
BULK ITEM: Yes DEPARTMENT: Information Technology
TIME APPROXIMATE: STAFF CONTACT: Alan MacEachern (305) 295 -5110
N/A
AGENDA ITEM WORDING: Approval of 12 month extension of AT &T Support Contract for
AT &T phone switch, cabling, and a dedicated technician for $163,706.23 annually from March 15th
2018 to March 14th 2019.
ITEM BACKGROUND: This contract provides Monroe County with a fully dedicated AT &T
onsite technician performing activities such as phone switch monitoring, troubleshooting,
maintenance and repair. The onsite technician also performs other activities (phone, network cabling
primarily) under the direction of the Monroe County BOCC. Monroe County has maintained that
support agreement continuously since the purchase and implementation of the Nortel phone system.
Given that the Nortel phone system will be replaced during 2018, we reviewed our options with
AT &T and determined that it is appropriate to continue this level of support in order to ensure
AT &T accountability through the final cutover to our new Mitel system. This contract can also be
cancelled without penalty as soon as June 15', 2018 (90 days past initiation date) with 30 days'
notice.
PREVIOUS RELEVANT BOCC ACTION: Previous BOCC approved on January 21,2015
item C27 and February10, 2016 item C 7 to extend for one more year.
CONTRACT /AGREEMENT CHANGES:
N/A
STAFF RECOMMENDATION: Approval
DOCUMENTATION:
Agreement with AT &T for Dedicated Tech SOW 3/15/18- 3/14/19
FINANCIAL IMPACT:
Effective Date: 3 -15 -18
Expiration Date: 3 -14 -19
Total Dollar Value of Contract: $163,706.23
Total Cost to County: $163,706.23
Current Year Portion: $163,706.23
Budgeted: Yes
Source of Funds:
CPI: N/A
Indirect Costs:
Estimated Ongoing Costs Not Included in above dollar amounts: N / A
Revenue Producing: No
Grant: No
County Match: No
Insurance Required: No
Additional Details:
If yes, amount:
03/21/18 001 -05002 - TECHNICAL SERVICES
$1 63,706.23
REVIEWED BY:
Alan MacEachern
Completed
Assistant County Administrator Christine Hurley
03/05/2018 4:05 PM
Christine Limbert
Completed
Budget and Finance
Completed
Maria Slavik
Completed
Kathy Peters
Completed
Board of County Commissioners
Pending
03/05/2018 4:03 PM
Completed
03/06/2018 9:13 AM
03/06/2018 9:29 AM
03/06/2018 9:30 AM
03/06/2018 12:24 PM
03/21/2018 9:00 AM
v'UPAdANtiN =:� w
STATEMENT OF WORK
Sub -Rider D7 Statement of Work
AT &T Equipment Resale and Related Services Pricing Schedule
Pricing Schedule ECATS No.: 20101222- 0258UA
SOW ECATS No.:
CPR: 16332609
CUSTOMER Legal Name (OCustomeru)
AT &T, Corp. ( "AT &T)
AT &T Branch Sales Contact Name
Monroe County Board of County
AT &T Corp.
Name: William Wing
Commissioners
CUSTOMER Address
AT &T Corp. Address and Contact
AT &T Branch Sales Contact Information
1200 Truman Ave, Suite 211
One AT &T Way
Street Address
Key West, FL 33040
Bedminster, NJ 07921 -0752
City, State /Province Zip Code
Attn: Master Agreement Support Team
Phone
E-mail: mast a(7att.com
Email:
Sales /Branch Manager:
SCUP Name:
CUSTOMER Contact
AT &T Contact Information
Name: Alan MacEachern
Mary L Miller
Telephone: (305) 453 -8792
575 Morosgo Drive, 6th fir East
Email:
Atlanta, GA 30324
maceachern- alan @monroecounty- fl.gov
Telephone: (404) 685 -5578
Email mm9171 a(@att.com
CUSTOMER Billing Address and Contact
Attention: Maria Guerra
1200 Truman Ave
Key West, FL 33040
Customer # 20176579
This Statement of Work ( "SOW') constitutes a Quote until executed by Customer, at which time it will be considered
an Order. The Quote expires ninety (90) days after the Date of Submission.
This SOW shall be void if not executed by Customer and received by AT &T within sixty (60) days of the date AT &T
executed the SOW, or if the Customer alters, adds or deletes any of the provisions in the version executed by
AT &T.
AGREED:
CUSTOMER: Monroe County Board of County Commissioners
By:
(Authorized Agent or Representative)
(Typed or Printed Name)
(Title)
(Date)
AGREED:
AT &T Global Services
By:
(Authorized Agent or Representative)
(Typed or Printed Name)
(Title)
(Date)
UA Pricing Schedule SOW AT &T and Customer Confidential Information P
Global Services — Nortel 05/15/13 Packet Pg. 29
Sub -Rider D7 - Statement of Work
Installation Site Address: 500 Whitehead Street, Key West, FL 33040
Date of Submission: 02122118
Purchase Order Number:
SELECTION OF EQUIPMENT SERVICE PLAN:
AT &T Voice Maintenance Solutions X - Essential Plus ®Dedicated ❑Custom
Initial Term: 12 Months From: 3/15/18 To: 3/14/19 Total Price: $163,706.23
Service Plan Payment Terms (default is annual): ®Monthly
TERMINATION ADJUSTMENTS: Customer can terminate contract with no penalty after 90 days of
contract and with 30 day notice.
Remittance for invoices rendered by AT &T Global Services for Service Plans should be to AT &T
Global Services.
PASS Basic Entitlement:
Partner Assurance Support Services (PASS Basic) has been included for all applicable locations for
the manufacturer to provide corrective software content to AT &T, such as software patches and
updates to correct known software issues or defects on behalf of the Customer.
Equipment and Applications Covered Under Maintenance Agreement:
Avaya (Nortel) CS1000M - Serial # Z04580 - SM/ Release 3.0
Avaya (Nortel) CS1000E - Serial# 318819298 - S/W Release 5.50
Avaya (Nortel) Call Pilot 1005r - Dongle ID 10377278 - S/W Release 5.0
All remote locations associated with above Avaya equipment
Equipment Excluded from Maintenance Agreement:
Headsets, portable /wireless /cordless telephones, answering machines, UPS systems, power
conditioners and power supplies (including batteries and chargers) consumables, personal
computers, printers, third party software support (unless otherwise noted) and any software which is
at a revision level not supported by the software licensor.
UA Pricing Schedule SOW AT &T and Customer Confidential Information P
Global Services — Nortel 05/15/13 Packet Pg. 30
Sub -Rider D7 - Statement of Work
Special Terms:
• AT &T will provide Dedicated Technician(s), as stated in the above referenced Order, to work on the
Customer's site(s). AT &T and Customer agree that the duties of the on -site Technician(s) shall be
primarily to provide the system Maintenance and secondarily, with time permitting, to provide
incidental labor for moves, adds and changes.
• Dedicated Technician(s) will be on Customer site(s) (8) hours per day, five (5) days a week fifty
(50) weeks per year, during the hours of 8:00 A.M. and 5:00 PM, Monday through Friday
excluding holidays observed by AT &T.
• AT &T will insure that the Technician is reasonably trained and qualified to make repairs to
systems currently maintained.
• Customer acknowledges if equipment is declared End of Life (EOL) by Equipment Manufacture,
AT &T will provide reasonable efforts to resolve EOL product failure issues, utilizing internal
resources only. Hardware parts, if available, may be limited to secondary supplies.
• For work which requires engineering consideration, issuance of Sales /Service Orders, or work
outside of the normal schedule work hours will be performed by AT &T and billed to Customer at
AT &T then current rates for labor and materials.
UA Pricing Schedule SOW AT &T and Customer Confidential Information P
Global Services — Nortel 05/15/13 Packet Pg. 31