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Item D1County of Monroe <r BOARD OF COUNTY COMMISSIONERS � Mayor David Rice, District 4 IleOI1da Keys ��x t t 0. Mayor Pro Tem Sylvia J. Murphy, District 5 Danny L. Kolhage, District I P f,< George Neugent, District 2 a Heather Carruthers, District 3 County Commission Meeting April 19, 2018 Agenda Item Number: D.1 Agenda Item Summary #4050 BULK ITEM: No DEPARTMENT: Information Technology TIME APPROXIMATE: STAFF CONTACT: Alan MacEachern (305) 295 -5110 11:00 A.M. AGENDA ITEM WORDING: Discussion, Direction and Presentation by Mark Pallans, communications consultant to the Sheriffs Department, on "The Use of Third Party Radio Towers to Improve Reliability of the Monroe County Trunked Radio System" as requested by the Board of County Commissioners at its in December 13, 2017 meeting related to emergency communications after a storm. ITEM BACKGROUND: During the December BOCC Meeting, the Board directed staff to review whether a proposed communications tower on Cudjoe Key would improve the County's ability to communicate after a future storm similar to Hurricane Irma. The Sheriffs staff has an existing relationship with a consultant who performs those types of reviews for them (Mr. Mark Pallans). Mr. Pallans performed an analysis of the impact the proposed tower would have on communications capabilities and will present that report, as well as be available for questions. Following the report, Mr. Pallans also submitted an email addendum to future explain potential communication capabilities post storm if a private tower was erected on Cudjoe Key. If directed by the Board, staff can work with the owner on a potential development approval and letter of understanding, if the applicant applies for same. PREVIOUS RELEVANT BOCC ACTION: December 2017 BOCC Meeting : D12 : Discussion and direction to staff to investigate and report to BOCC regarding the issue of how the proposed Sugarloaf Communication tower could aid the County with emergency communication during hurricane aftermath such as we just experienced in Hurricane Irma CONTRACT /AGREEMENT CHANGES: N/A STAFF RECOMMENDATION: Discussion DOCUMENTATION: New Tower Implementation in Monroe County - Mark Pallans Report Proposed Cudjoe Key Tower - EMail Addendum Proposed Cudjoe Key Tower - December BOCC Meeting Request Proposed Cudjoe Key Tower Talking Points - Proposer Provided Proposed Cudjoe Key Tower - site plan Proposed Cudjoe Key Tower - ASR Registration 1061464 Proposed Cudjoe Key Tower - Marathon ASR Application A0871380 FINANCIAL IMPACT: Effective Date: N/A Expiration Date: N/A Total Dollar Value of Contract: Total Cost to County: Current Year Portion: Budgeted: Source of Funds: CPI: Indirect Costs: Estimated Ongoing Costs Not Included in above dollar amounts: Revenue Producing: Grant: County Match: Insurance Required: Additional Details: If yes, amount: N/A REVIEWED BY: Alan MacEachern Completed Assistant County Administrator Christine Hurley 04/02/2018 4:59 PM Christine Limbert Completed Budget and Finance Completed Maria Slavik Completed Kathy Peters Completed Board of County Commissioners Pending 04/02/2018 3:58 PM Completed 04/03/2018 1:05 PM 04/03/2018 2:39 PM 04/03/2018 3:08 PM 04/03/2018 6:14 PM 04/19/2018 9:00 AM Pallan5 A000ciatco COMMUNICATION CONSULTANTS THE USE OF THIRD PARTY RADIO TOWERS TO IMPROVE RELIABILITY OF THE MONROE COUNTY TRUNKED RADIO SYSTEM The proposer has indicated that, if permitted, its towers will support emergency communications for Monroe County. Pallans Associates, Communication Consultants, has been requested to determine if these towers would, in fact, adequately support the County radio system during a disaster such as the last year's hurricanes that devastated parts of the County. In addition, we have been asked to comment on other alternative communication solutions for use during emergencies. THE CURRENT RADIO SYSTEM In order to determine if the proposed towers will benefit the County it is necessary to understand how the radio system operates and where its weaknesses, if any, lie. The current Motorola P25 trunked radio system was installed in 2015. It replaced the Motorola radio system originally purchased in 1999. The old system and its analog technology was obsolete and no longer supported by Motorola. The new system is completely digital, state of the art, with technology designed specifically for public safety use. Figure 1 shows the location of each of the radio sites. Radio coverage extends from Key West through Key Largo. All of the Florida Keys enjoy good public safety radio communications with the exception of the northern end of North Key Largo and areas of Card Sound Road where coverage is marginal. FIGURE 1 — MONROE COUNTY RADIO SITES I :F�ona2 III,• 0 Flam'ngo ,Key' Largo _ Plenta0on 1512mo1202 �LxNOn iea ia�le Key f.10fe.�On Suoarloel III ...... H ull- Kej'COlon�'Beadl —1h1lV Slrzck lslantl .. ,Dg in _�SUfailoa�Sholes Hey l'•fes[ i All of these sites work together in order to provide countywide coverage for all radio system users. 1 Packet Pg. 1306 Pallan5 A000ciatco COMMUNICATION CONSULTANTS How the Radio System Works All radio system traffic (voice messages) flows between all sites in the system. This allows users to communicate with each other no matter where they are in the coverage area. All of the radio sites are linked to the system "Master Site" through a leased T -1 data line. The computers at the Master Site control all communications between all of the radio sites. These computers determine which users can speak to each other and which sites should be activated for these conversations to take place. P25 is a standard developed specifically for public safety communications equipment users to communicate with each other using "Internet Protocol" or IP. This is the same technology that allows smartphones and computers to communicate with each other. What Are the Weaknesses Of The Radio System? Monroe County has relied upon radio towers for many years and all have survived multiple hurricanes. If a tower is lost then there would be no radio coverage in that portion of the County. Typical radio coverage from each radio site is 10 to 15 miles in each direction. Thus, the loss of a tower would result in no coverage for some 20 to 30 miles along the Keys. A more likely scenario is that the data lines connecting the sites will fail. The result is that control data will no longer be passed between radio sites and one or more sites will be isolated from the main system. The result is that one or more radio sites will lose the ability to communicate beyond its primary coverage area. The radio sites are designed to continue operating in their local area even when the control data is lost. Figure 2 shows how each radio site contributes to full coverage of the Florida Keys. If any site loses the network connectivity required for full county coverage then each site will only cover the indicated area. FIGURE 2 - FLORIDA KEYS RADIO SYSTEM COVERAGE K Packet Pg. 1307 Pallan5 A000ciatco COMMUNICATION CONSULTANTS The sites overlap each other to a small degree in order to maintain constant contact for units in the field. As an example of the impact to coverage if a site fails is shown in Figure 3. This simulation clearly shows the loss of coverage if a site such as Marathon fails. FIGURE 3 - FLORIDA KEYS RADIO SYSTEM COVERAGE WITH LOSS OF MARATHON SITE Can the Proposed Towers Benefit Monroe County Emergency Communications The proposed towers are located on the mainland side of Card Sound Road, in Marathon and on Cudjoe Key. The site information is shown in Table 1. TABLE 1 - PROPOSED RADIO TOWER SITES Site Name Coordinates Height feet Card Sound Road 25 °22'18.83 "N, 80 °25'24.32 "W 500 Marathon 24.717611N, - 81.068667W 135 Cudjoe Key 24.672222N, - 81.501667W 1043 The developer is proposing to construct these sites in order to lease space to commercial radio services and wireless service providers in order for them to serve the Florida Keys market. The developer has stated that these sites can enhance emergency communication services for Monroe County. Figure 4 shows the locations of the proposed towers with respect to the existing County radio sites. Two of the proposed sites are located near existing Monroe County tower sites. The proposed Cudjoe Key site is less than a mile from the Sugarloaf Key site and the proposed Marathon tower is less than a mile from the County's Marathon radio site. The Card Sound proposed site is located on the mainland. 3 Packet Pg. 1308 Pallan5 A000ciatco COMMUNICATION CONSULTANTS FIGURE 4 - PROPOSED RADIO TOWER SITES 'I 1,r la OJy als r F r 4 K Y Largo -- J all. Rer V15nlulioll - Tavarnldl lslzmorada Long Key / .: LaY[6 fi Tea Table Key Ma alhoe Sugailu I I"N Sanr erdan� Key I.f t.l I ule SP��r N u Colony Beach Slcih Island y _ ralhon I Sj a ihdias KeY West -� lae Ilay i wer Key Wc:t' I f Analysis of the proposed towers The following analyses of the proposed sites considers what the benefits to the County's emergency communications may be. Since Pallans Associates is not a structural engineering firm this document addresses only the potential County use of the towers and does not comment on the tower structures themselves. One issue that can be addressed is the tower construction standards to be used during the County approval process. TIA 222 is the industry standard. The new version, TIA -222H went into effect on January 1, 2018 and is currently being implemented nationwide. The standard addresses hurricane environments more than in previous editions. One overarching aspect to this report is that use of these towers may require a significant amount of additional communication infrastructure to be procured and installed at these sites. This will entail a substantial cost investment by the County unless there are agreements with the proposers to provide that infrastructure should the towers be approved. Because the County's primary radio system is so robust none of these three sites will benefit the County on a day to day basis but each of them could provide emergency coverage to sections of the County if the Primary radio system or parts of it fail in an event such as the 2017 hurricanes. Card Sound Road site This location is in Miami Dade County east of Card Sound Road and approximately 6.5 miles north of Alabama Jack's. It is proposed to be 500 feet tall. If it were equipped :l Packet Pg. 1309 PaNqnc, A000ci tc COMMUNICATION CONSULTANTS with two backup radio channels this site could provide localized radio coverage from the northern tip of Key Largo south to approximately Tavernier. This coverage would include the Coral Reef Club, all of Card Sound Road and Highway US -1 from Florida City southward to Tavernier. This type of backup would not have any connectivity into the main radio system or and County facilities emergency operation centers. There are design concepts that can bring these remote communication points back into the remaining portions of the County networks but these concepts are beyond the scope of this report. Marathon Site By itself this site does little to support Monroe County. It is only about a mile from the Sheriff's Master Radio Site and is proposed to be only135 feet tall. It is likely that if the Sheriff's system is damaged by an event then this site also would be impacted. By equipping this site with equipment as described for Card Sound and with a directional antenna, it could prove standalone emergency coverage to the east almost to Layton. This type of backup would not have any connectivity into the main radio system or and County facilities emergency operation centers. There are design concepts that can bring these remote communication points back into the remaining portions of the County networks but these concepts are beyond the scope of this report. Cudjoe Key Site The proposed Cudjoe Key tower is approximately 1.8 miles northeast of the County's existing Sugarloaf tower. The proposed height of 1000+ feet could benefit the County since the Sugarloaf tower height is 371 feet. If a backup repeater was placed at 600 feet on the proposed tower, its emergency coverage would extend into Key West. Again, this type of backup would not have any connectivity into the main radio system or and County facilities emergency operation centers. There are design concepts that can bring these remote communication points back into the remaining portions of the County networks but these concepts are beyond the scope of this report. Another consideration for this site is that the County currently leases the Sugarloaf site from a commercial provider. If the proposers offered the Cudjoe site for County use at no charge then there would be a direct cost savings to the County. If the antennas were installed at the increased elevation the reliability of radio communications from Marathon to Key West would be improved on a daily basis. The three sites combined just for emergency use as described previously would have a coverage footprint as shown in Figure 5. They would provide reasonably good coverage for more than 60% of the Florida Keys. They would probably cover 80% of the Keys if noisy signals are considered. 5 Pallan5 A000ciatco COMMUNICATION CONSULTANTS FIGURE 5 - PROPOSED SITES AS SYSTEM BACKUP Conclusions As a communications consulting firm Pallans Associates can address the question of the value of the towers to Monroe County's communications infrastructure. The question of permitting construction versus the terms of the County's tower ordinance will be left to the attorneys. The technical analysis is the issue that this report addresses. The existing radio system proved its resilience during Hurricane Irma in September, 2017, one of the worst storms in history to strike the Florida Keys. The radio system did not fail, thus proving its resilience. Statistically this reduces the probability of a storm damaged radio system and also statistically lowers the value of the proposed towers for the County. Backup sites only benefit the County after a major disaster. It is something to consider. Packet Pg. 1311 MacEachern-Alan 13MMM3M= if you have any additional questions or comments, please feel free to reach out to either Laura or me and we will coordinate further with Mr. Pallans to ensure a timely response. Alan MacEachern IT Director Monroe County BOCC Information Technology 102050 Overseas Highway, MM 102.5 Key Largo, FL 33037 Office - (305) 453-8792 Cell (305) 363-9109 Email maceachern- Please note: Florida has a very broad public records law. Most written communications to or from the County regarding County business are public record, available to the public and media upon request. Your e-mail communication may be subject to public disclosure. From: MacEachern-Alan Sent: Saturday, March 17, 2018 5:10 PM To: County Commissioners and Aides Cc Gastesi-Roman; Hurley-Christine; Wilson-Kevin; Senterritt-Martin; Rick Ramsay; Rice-Mike; White-Laura Subject: FW: Technical Review - Proposed CudJoe Key Tower During the December BOCC meeting, the board directed staff to review whether a proposed communication tower on Cudjoe Key would improve communications capabilities after another significant event like Irma (text of the meeting request attached as BOCC eeting.docx)• Laura White and the Sheriff's department has an existing relationship with a communications expert familiar with the Monroe County infrastructure (Mr. Mark Pallans) and Mr. Lallans has prepared the attached report (Clew Tower Implementation in Monroe County.pdf) for your review. If you have any questions or comments, please feel free to reach out to either Laura or me and we will coordinate with Mr. Pallans to ensure a timely response, Alan MacEachern IT Director Monroe County BOCC Information Technology 102050 Overseas Highway, MM 102.5 Key Largo, FL 33037 Office : (305) 453 -8792 Cell : (305) 363 -9109 Email : ,maceachern-alan@bmonroecountv-fl.gov Please note: Florida has a very broad public records law. Most written communications to or from the County regarding County business are public record, available to the public and media upon request. Your e-mail communication may be subject to public disclosure. From: MacEachern-Alan Sent: Friday, March 16, 2018 4:12 PM To: 'MarkLBaker'; 'David P. Horan' Gastesi-Roman; Hurley-Christine; Wilson-Kevin; Rice-Mike; White-LaWQ Subject: Technical Review - Proposed Cudjoe Key Tower Alan MacEachern IT Director Monroe County BOCC Information Technology 102050 Overseas Highway, MM 102.5 Key Largo, FL 33037 • (30 453�8792 0• 4 Please note: Florida has a very broad public records law. Most written communications to or from the County regarding County business are public record, available to the public and media upon request. Your e-mail communication may be subject to public disclosure. 1-99UMJ�� 111 1 IN! III Pill 111 1!11111 ill III � Pill 11!1111 1�111 I 111 11 �!i IMM 1 UE91 . IF �� ill 11;11 1111. . . • Pam Hancock: Rick Richter. They might not come up if I pronounce their names wrong. Sorry And he is representing Key West TelCo. Rick Richter: Hi, good morning, Commissioners. I would just like to say a couple of words on this project. I think it is in the early stages and I am excited to see what's going to come • know this project down in that area has a long history in the keys I just want you to know you have a lot of local support and expertise available as the project goes forward and we look forward to seeing what the applicant comes up with. Thank you. I IVA F.] N �. gAsiol I I I I I If III tor. It Lei I RVITI-RW. a I I I Jazz a I to 1 '1'" we are still in the same boat. Mayor Rice: Yes. I would assume that that would be about the first question that would be addressed by any expert in responding to our question. There are many more issues, of course, but I think it's apparent that if it's laying on the ground, at the end of the storm, it is not going to be much help. So, we have a motion (Commissioner Murphy) and a second (Commissioner Carruthers). Mr. Kolhage? Mayor Rice: | think it has engineering xvrittenaUoverit. Roman Gastesi: I'm not sure what the answer is to that—it would have to be multiple agenci because the sheriff operates the communication towers—I think it would probably be some combination of us, both engineering and planning, because I don't know the restrictions out there, plus emergency management would probably be taking the lead, if that's what we're talking about. But we'd have to interact with the sheriff's department. I Roman Gastesi: And IT as well. Comissioner Kolhage: The reason why I ask is because we had an (offer?) from the HAM radio operators in this county, and they have an organization that deals specifically with emergencies. We should try to incorporate them, if we can, as much as possible. They're this needs to be a combination of emergency management and the sheriff's office, because that is what we are talking about, is emergency communications. Mayor Rice: Well let me say, I would feel more comfortable if I left this meeting today, and we're talking about the county, not necessarily the sheriff's department, of course they are going to be a part of it. But who's going to represent the County Commission's interest, here? Who is going tobe the person in charge? | think itis wise to know that. Roman Gastesi: Sure, that's always me, right? I'll bediscussing it with you all. I'm the one responsible. . 6 11 . I . - A 0 . - I Commissioner Carruthers: Of course, now that we're talking about it, I have other questions. Is this tower going to be used for other commercial uses? When it is not being used for emergency management? Mayor Rice: I think that'll be one of the issues that will come out in the study because I would assume we would hire an expert who would probably spend quite a bit of time discussing the project with the individual who is willing to build it. That'll be a part of the report. Carruthers: Would this individual be willing to (carry?) fiber optic cable throughout the county, instead? Bob Schillinger: Mr. Mayor, we would like to point out some legal issues that are emerging on towers. Steve Williams: There is a whole new array of federal oversight that will allow the commercial use of the tower vs. strictly emergency use of the tower. They have 2 separate tracks of where � i you can go, what you can do, and restrictions, timelines, and federal oversight. So if it's strictly set of standards. a me as 5 0 . 0 Mayor Rice: Yes? Commissioner Carruthers Well, I also think redundancy is important. And one ham operator who can get to somebody who does have service can do the same thing. Commissioner Neugent I'm not saying they don't provide a service, I know they provide a service, but it's not the level of service that we need in the aftermath of a storm. Commissioner Kolhage What we are talking about here is supplemental. It is not meant to replace anything. They can provide point to point communications, continuously, with generators and so forth, that is not dependent on lines, or any of that. But, it's only supplemental, and I just don't think we should turn away any offer of assistance. Commissioner Neugent Oh, of course not, and they're operating 24/7 at the emergency operations center. Mayor Rice Do we have any opposition? The motion stands approved. 0 UEME20= We are proposing to construct a tower in the lower Keys that would provide state-of-the-art facilities for communications services. The construction of the tower would result in the availability of a communications hub in the lower Keys that can facilitate enhanced television, radio, UHF, cellular, and emergency (police, fire, and other agency) communications. The entire facility would be constructed to withstand category 5 hurricane conditions, providing for greater availability of communications before, during, and after a sustained weather event. 12. What we need To accommodate the proposed communications hub, the county will need to remove or replace the following from the Monroe County Land Development Regulations: "146.7 (f): No variance granted pursuant to this section shall be granted to allow an overall height of greater than 330 feet." 141IRSONSIP-11"WI . a if - I . • 1 0 • a 11 1 11 11 *1 1- Be D.1.e Packet Pg. 1320 �°�•- Attachment 6 --- --� 5ite Plan j Adjacent Zoning, NA _ IM fea.a� M a n g r o I GRAPHIC e eo SC J J N Existing Gravel Access Road 7400, 30'x3' Tower Proposed 970' Gu ed Communications Foundation Pad Tower Proposed Generator 0 4 J Proposed Transformer J A o rq. w ww y �P y J J nm J 0 5 Propose v 10 x18 Parkin o •t \ Anchor Location, Typ. � p � J L Proposed 14' Wide a Lanes to Guy Anchors ° R 4 ropo ed 12' 37' Wide Access Rid lT 37A4 -0 a J J wrt IAw E V8 xw. ,/� wNa M lon.lA k � bP raw m , Adjacent Zoning, NA SITE DATA TABLE U Th Pa d m Eorl ,/2 or tlu NodNwrk o(4 d s.auaa zit, T — P 04 S h R^ " 18 EA V" WA tl- Sab Road, ME PROPe3rD E laEC1]4AINMa SIiE ' l�T1P EO� N ma, bM m wnwtl m,un an,A� J p � -°b 11oea. /rix,xe Xau � Told P.N - Ana: MA62 Ieraa 00.73x 1.na «, N.O.v.0. 1p0 hewn o., ee hrw t ozI k old Pannl IbvN Anc e1AZ /art 1oD1[ wna, Nv1 x., x o..,uaa aaol P.Lt Xo. 9N f eud M - s. 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M � Pnrr W � MoNw I � -Intrb IQA Y�Mrpr'M]tq- M101MaSb Rc'bml -sill) Packet Pg. 1320 fWAYN11E:3 ASR Registration Search Registration 1061464 �V' Map Registration Reg Number 1061464 File Number A0132803 EMI No NEPA No Status Constructed Dismantled Granted Structure Type TOWER - Free standing or Guyed Structure used for Commu Location (in NAD83 Coordinates) Lat /Long 24 -40 -20.0 N 081 -30 -06.0 W Address BLIMP RD City, State CUDIOE KEY, FL Zip 33042 County MONROE Center of Position of Tower AM Array in Array Heights (meters) Elevation of Site Above Mean Sea Level Overall Height Above Ground (AGL) 1.5 318.2 Overall Height Above Mean Sea Level Overall Height Above Ground w/o Appurtenances 319.7 304.8 Painting and Lighting Specifications FAA Chapters 4, 9, 13 Paint and Light in Accordance with FAA Circular Number 70/7460 -13 FAA Notification FAA Study 98 -ASO- 6675 -OE FAA Issue Date 02/10/1999 Owner INDUSTRIAL COMMUNICATIONS & ELECTRONICS INC Attention To: ENGINEERING DEPT 40 Lone Street Marshfield , MA 02050 Contact Delaney , Kevin P Status Granted Purpose Admin Update Mode Interactive 07/21/2000 A0132803 - Admin Update (AU) ASR Registration 1061464 Owner Entity Type P:(781)319-1111 F: E: P:(781)319-1111 F: E: kevindelaney @induscom.com Received 07/21/2000 Entered 07/21/2000 http:// wireless2. fcc. gov/ UlsApp/ AsrSearch /asrRegistration.jsp ?regKey= 621365 &printable 1/23/2018 ASR Registration 1061464 02/23/1999 A0071950 -New (NE) Comments None t r Date Event 07/26/2006 FRN Re- association Letter sent 07/23/2001 Construction Reminder Letter Sent 07/21/2000 Registration Printed All History (5) 07/26/2006 FRN Re- association, Reference 517505 07/23/2001 Construction Reminder, Reference 148507 07/21/2000 Authorization, Reference 64582 All letters (4) http:// wireless2. fcc. gov/ UlsApp/ AsrSearch /asrRegistration.jsp ?regKey= 621365 &printable fWAYN11U ASR Application Search Application 1 File Number A0871380 Registration Number NEPA Status Inactive Purpose New Mode Interactive Structure Type POLE - Any type of Pole Location (in NAD83 Coordinates) Lat /Long 24 -43 -03.4 N 081 -04 -07.2 W City, State Marathon , FL Zip 33050 Center of AM Array Heights (meters) Elevation of Site Above Mean Sea Level 1.0 Overall Height Above Mean Sea Level 42.4 Proposed Marking and /or Lighting FAA Style E FAA Notification FAA Study 2011 -ASO- 2453 -OE FRN 0015991391 ASR Application A0871380 Constructed Dismantled EMI No Received 01/10/2014 Entered 01/10/2014 Address 273 64th Street Ocean County MONROE Position of Tower in Array Overall Height Above Ground (AGL) 41.4 Overall Height Above Ground w/o Appurtenances 39.6 FAA Issue Date 04/16/2013 Owner Entity Corporation Type Owner Keys Wi -Fi, Inc. Attention To: Rick Richter 104 Palmetto Avenue P.O. Box PO Box 999 Taverier , FL 33070 Contact Richter , Rick Attention To: Rick Richter 104 Palmetto Avenue P.O. Box PO Box 999 Tavernier , FL 33070 Does the applicant request a Waiver of the Commission's rules for environmental notice? P: (305)852 -8171 F: E: keyswifi @gmail.com P: (305)852 -8171 F: E: keyswifi @gmail.com Is the applicant submitting an Environmental Assessment? http:// wireless2. fcc. gov/ UIsApp/ AsrSearch /asrApplication.jsp ?applKey= 4234336 &callingSystem =N N R &printable 1/23/2018 ASR Application A0871380 No No Is another Federal Agency taking responsibility for Does the applicant certify to No Significant environmental review? Environmental Effect pursuant to Section No Reason for another Federal Agency taking responsibility for environmental review Name of Federal Agency National Notice Date 01/14/2014 t r Date 01/10/2014 Date Description None Pleading Type None Date Description None Type Description None Basis for Certification Local Notice Date Title 19 Event New Application Received Existing Value Description Requested Value Date Entered Date Entered http:// wireless2. fcc. gov/ UIsApp/ AsrSearch /asrApplication.jsp ?applKey= 4234336 &callingSystem =N N R &printable