Item O01 0.1
G BOARD OF COUNTY COMMISSIONERS
County of Monroe "1 Mayor Sylvia Murphy,District 5
The Florida Keys l'U � � Mayor Pro Tern Danny Kolhage,District 1
�pw° Michelle Coldiron,District 2
Heather Carruthers,District 3
David Rice,District 4
County Commission Meeting
July 17, 2019
Agenda Item Number: 0.1
Agenda Item Summary #5477
BULK ITEM: No DEPARTMENT: County Attorney's Office
TIME APPROXIMATE: STAFF CONTACT: Bob Shillinger(305) 292-3470
N/A
AGENDA ITEM WORDING: County Attorney Report for July 2019.
ITEM BACKGROUND: See attached.
PREVIOUS RELEVANT BOCC ACTION: N/A
CONTRACT/AGREEMENT CHANGES:
N/A
STAFF RECOMMENDATION: N/A
DOCUMENTATION:
County Attorney Report July 2019
VR MONTHLY REPORT 2018-2019 June 2019
Copy of MASTER FINES AND COSTS SPREADSHEET AS OF MAY 2019
E. Brogdon Resume
Cristina Hernandez Resume
Kelly Hickok- Resume
Arielle Jeter- Resume
FINANCIAL IMPACT:
Effective Date: N/A
Expiration Date:
Total Dollar Value of Contract:
Total Cost to County:
Current Year Portion:
Budgeted:
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Source of Funds:
CPI:
Indirect Costs:
Estimated Ongoing Costs Not Included in above dollar amounts:
Revenue Producing: If yes, amount:
Grant:
County Match:
Insurance Required:
Additional Details:
REVIEWED BY:
Bob Shillinger Completed 07/08/2019 5:35 PM
Kathy Peters Completed 07/08/2019 5:43 PM
Board of County Commissioners Pending 07/17/2019 9:00 AM
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County of
Monroe � BOARD OF COUNTY COMMISSIONERS
r
`�M < s�r Mayor Sylvia J.Murphy,District 5
_ Mayor Pro Tern Danny L.Kolhage,District 1
The Ylle Flollda.Keys �' y Michelle Coldiron,District 2
a Heather Carruthers,District 3
IHa
David Rice,District 4
Robert B.Shillinger,County Attorney—
Pedro J.Mercado,Assistant County Attorney** Office of the County Attorney
Cynthia L.Hall,Assistant County Attorney** 1111 12'Street,Suite 408
Christine Limbert-Barrows,Assistant County Attorney** Key West,FL 33040
Derek V.Howard,Assistant County Attorney** (305)292-3470—Phone
Steven T.Williams,Assistant County Attorney** (305)292-3516—Fax
Peter H.Morris,Assistant County Attorney
Patricia Fables,Assistant County Attorney
Chris Ambrosio,Assistant County Attorney*
Paunece Scull,Assistant County Attorney
**Board Certified in City,County&Local Govt.Law
To: Mayor Murphy & Commissioners
From: Bob Shillinger, County Attorney
Date: July 8, 2019
Re: July 2019 County Attorney Report
Closed Sessions at 7/17/2019 BOCC Meeting
0
1. Monroe County v. Sugarloaf VFD, Inc. & Sugarloaf Wi-Fi, Inc. (Wi-Fi), Case �?
numbers: 3D19-224 & CA K 17-631. The County sued both SVFD and Wi-Fi to
declare a lease between SVFD and Wi-Fi invalid on the grounds that SVFD had cm
not approved the lease in an open meeting. The trial court ruled in favor of the
County and voided the lease. Wi-Fi appealed but SVFD did not. Wi-Fi's initial
brief is due no later than 7/21/19. The County will then file its answer brief. As the
prevailing party against SVFD, the County has a claim for attorney's fees and
costs. SVFD has offered to settle that claim for fees and costs by transferring the
property to the County. The Board will consider that proposed Settlement
Agreement with SVFD on 7/17/19 as item O-5. The Board may discuss the
proposed Settlement Agreement in a closed session on 7/17/19 at item J1.
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Administrative Cases of Interest
2. Base Camp Appeal-(FEMA4337-DR-FL- Monroe County, PA ID 087-99087-00,
Project Worksheet (PW) #16035). On 12/19/19, the County received FEMA's
denial of$6,593,062.05 for the Monroe County Base Camps. The County's appeal
was filed on 2/15/19 with the Florida Dept. of Emergency Management (FDEM)
without the benefit of counsel. The County Attorney's Office and outside counsel
supplemented the initial appeal on 4/15/19. FDEM filed the Appeal with FEMA on
4/15/19. FEMA's Regional Administrator (RA) has until 7/15/19 to render a
first appeal decision or request additional information from the County.
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3. FEMA-4337-DR-FL—Monroe County, Public Assistance ID 087-99087-00, Project
Worksheet (PW) #36045 (Stiglitz House Appeal) (filed 5/10/19) — The County
appealed FEMA's denial of reimbursement for an estimated $95,079 in damages
sustained by the Stiglitz House as a result of Hurricane Irma with FDEM on
5/10/19. The County had previously received a $13,454 payment from FEMA for
Hurricane Wilma damage. FEMA's denial is based on its belief that the County
did not"obtain and maintain" wind and flood coverage for the House, a requirement
after the first FEMA payment. FDEM has until 7/9/19 to forward the appeal to
FEMA. Once it is submitted to FEMA, FEMA has 90 days to render a first appeal
decision or request additional information.
4. Nuclear Regulatory Commission Docket Nos. 50-250/251-SLR. Florida Power cm
and Light is seeking approval of a second twenty-year license renewal term for
Units 3 and 4 at the Turkey Point facility. Environmental groups (including
Southern Alliance for Clean Energy (SACE), Natural Resource Defense Council,
Friends of the Earth, and Miami Waterkeeper), are seeking to attach conditions to
the license renewal, including the replacement of the cooling canals with
mechanical draft cooling towers. Monroe County was participating in the
administrative hearing as an Interested Governmental Party (IGP) in support of
SACE. On 4/9/19, SACE filed a Notice of Withdrawal stating it was withdrawing
as part of a global settlement of their disputes with FPL regarding the Cooling
Canal System for Turkey Point Units 3 and 4. Monroe County is reaching out to 0
the environmental groups for possible realignment as an IGP.
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Other Pending Trial Court Cases of Interest
5. Maschal et al. v. Monroe County and FKAA, CA K 19-186 — Following the Court's
dismissal of the Delaney lawsuit, on 2/28/19 the same attorney filed a new lawsuit
against Monroe County and FKAA on behalf of Banks Prevatt and 11 other
individuals. The complaint seeks essentially the same relief as the Delaney
lawsuit. The County was served on 4/1/19. The County and FKAA filed a joint
motion to dismiss, on the grounds that the ordinance on which the complaint was
based was repealed and replaced by the BOCC earlier this spring, and therefore,
the complaint is moot. A hearing has not yet been set.
6. Disaster Solutions, LLC v. Monroe County, CAK19-32. An action for breach of
contract and other claims arising from a firm that had a purchase order to provide
services which were capped at $49,999 but who submitted invoices in excess of
$700,000. The Court granted the County's motion to dismiss on 4/4/19. Disaster
Solutions filed a second amended complaint on 4/8/19, which the County moved
to dismiss on 5/3/19. A hearing on the motion has been scheduled for 8/15/19.
Disaster Solutions has also asked for leave to file a Third Amended
Complaint.
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7. Burke Construction Group, Inc. v. Monroe County, CA-M 19-80 - On 3/18/19, Burke
Construction Group filed a petition against the County for injunctive relief and writ
of mandamus, seeking to compel the County to award the contract for the
Marathon Library and Adult Education Center to Burke rather than to the first-
placed proposal, Pedro Falcon. The Court denied Burke's request for an
emergency hearing on a request for temporary injunction. The County still has
not been served.
8. Keith Munt v. Monroe County — CAK 16-330. In this code lien collection case, the
property owner filed a counterclaim seeking damages and other relief. After the
closed session on 4/17/19, the property owner has proposed a revised settlement
offer that will be presented to the Board once it has been reduced to writing in an cm
appropriate format. A pretrial conference has been scheduled for 7/17/19.
9. Monroe County v. Purdue Pharma L.P. et al., No. 4:19-cv-10049. This case was
filed by Monroe County against opioid manufacturers/marketers and distributors
on 4/3/19. The complaint seeks damages including punitive damages, attorneys'
fees, costs, and injunctive relief. The case is part of multi-district litigation. The
case is at the early discovery stages. A federal judge in Cleveland is
considering certifying all similar cases across the country into a class for
settlement purposes. A hearing on that motion is scheduled for 8/6/19.
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10.AshBritt, Inc. v. Monroe County & FDOT, CA-K-17-802. AshBritt filed a second
amended complaint against the County for breach of contract and a new claim for
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breach of implied covenant of good faith and fair dealing. The County filed its
answer and affirmative defenses to the complaint, and a motion for summary
judgment concerning the three remaining AshBritt invoices and the new
claim. Discovery is ongoing. The County filed its trial lists. The County has not
received AshBritt's renewed formal settlement demand that AshBritt insisted it
would provide several months ago.
11.Roy's Trailer Park v. Noel & Monroe County, 19-CA-175-K (lower tribunal: CC-K-
18-112). Declaratory Judgment action filed by trailer park against County as part
of its eviction suit against its tenant. County filed counterclaim asking for
temporary injunction prohibiting occupancy at the park until serious fire and life
safety issues have been addressed, and for appointment of a receiver, on 10/4/18.
A status conference was held on 2/12/19. An evidentiary hearing on the County's
request for temporary injunction to close the park was set for 4/1/19 but was taken
off calendar because the case was transferred from County Court to Circuit Court.
The hearing will be re-set. On 6/10/2019 Judge Helms granted Monroe County's
Application for an Inspection Warrant. The property has since been inspected
and the Building Department is preparing its inspection findings.
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12.Keith & Cheri Cohen v. Monroe County, 15-10167-CIV /USCA 17-15552-G — On
9/20/18, the 11t" Circuit Court of Appeals affirmed a 2017 ruling by U.S. District
Judge Jose Martinez, when he found in favor of the County by ruling that the
County's workforce housing requirement that income must be earned in the County
did not discriminate against the Cohens due to their asserted disabilities. The
Court ordered the Cohens to sell their property to a qualified buyer within 6 months
and vacate the premises. The Cohens have indicated that they have recently sold
the property to their daughter, a recent college graduate. The Court-ordered post-
judgment deposition of the daughter was taken on 2/8/19.
13.Gomez v. Monroe County, 18-cv-23740-G —A second serial ADA plaintiff filed suit
on 9/12/18 alleging that certain portions of the County's website are inaccessible
to the visually impaired. The County filed an answer on 10/31/18. On 4/2/19, the cm
court stayed the case, pending resolution of a similar case currently pending in the
11t" Circuit. The plaintiff has filed a motion seeking to lift the stay.
14.Sirena Key, LLC v. Monroe County, 18-CA-704-P. On 9/21/18, Sirena Key filed an
action for declaratory relief seeking to declare that the County's vacation rental
ordinance is preempted by state law due to alleged changes in the County's
enforcement practices. The County filed its answer to the complaint on 1/22/19
and is conducting discovery. Also pending in the Circuit Court is an appeal from
the Special Magistrate's decision finding Sirena Key in violation of the vacation
rental ordinance, Sirena Key, LLC v. Monroe County, 18-AP-3-K. In this case, the 0
Appellant Sirena Key has filed a motion to stay the appeal pending resolution of
the 16t" Judicial Circuit Case. The County has filed an opposition. No hearing has cm
been set yet on the motion.
15.Kresser v. Monroe County, 18-CA-521-P. Mr. Kresser filed his action for
declaratory relief and to quiet title on 7/24/18. The property at issue is located
along Card Sound Road. In 1967, the County obtained from Mr. Kresser's
predecessor in title a right-of-way easement for the construction and maintenance
of Card Sound Road. Mr. Kresser is seeking to invalidate the easement based on
an allegation of abandonment. The case is proceeding with discovery, and the
County expects to file a motion for summary judgment by the end of July.
Mediation is scheduled for 8/1/19; trial is scheduled for 10/3/19. 0
16.Monroe County v. Magnolia 101, LLC. CA-P 13-945. This case began as the
County's complaint for an injunction and foreclosure of a code compliance lien.
The Court entered a judgment in favor of the County on 5/2/17. The property
owner appealed this decision to the Third District Court of Appeal (Case No. 3D-
17-1312). On 2/27/19, the Third DCA issued a "per curiam" opinion, affirming the
ruling of the lower court (in the County's favor). The case was returned to the trial
court to determine the final amount of the fines. An evidentiary hearing on the
amount of the fines is scheduled for 9/11/19.
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17.Coral Hammock Rental v. Monroe County, 17-CA- 588-K. Coral Hammock sued
Monroe County on 7/25/17, seeking to declare that (1) state law preempts the
alleged reinterpretation of existing law by the County prohibit vacation rentals of
attached dwelling units in Mixed Use Districts; (2) properties within the definition
of Monroe County Code Section 134-1(b)(1) are not required to have an exemption
from the Planning Department prior to use as a vacation rental; (3) the doctrine of
nonconforming use protects Coral Hammock's use of its dwellings in the Coral
Hammock Community for vacation rentals; and (4) the doctrine of equitable
estoppel protects the vacation rental use. Monroe County filed a counterclaim
seeking injunctive relief to prohibit the continued vacation rental of the subject
property. On 1/15/19 Monroe County filed a motion for summary judgment on
Count II On 1/15/19 Monroe County filed a motion for summary judgment on Count cm
II, which will be amended to incorporate recent discovery, including several
depositions taken the May 28-31, 2019. Monroe County filed a motion to compel
discovery, which remains pending. The hearing on the County's motion scheduled
for 6/19/19 has been continued.
18.Kane County Utah v. United States of America, U.S. Court of Fed. Claims, 17-
793C. County joined a class action suit filed by Kane County Utah challenging the
federal government's payment under the Payment In Lieu of Taxes (PILT) program,
which partially compensates local governments for the loss of property tax 0
revenues when certain parcels are in ownership under the Department of Interior.
Kane County asserted that the federal government underpaid for the years 2015
cm
through 2017. On 12/5/18, the Court of Federal Claims entered judgment in favor
of the plaintiff class of counties. The federal government has chosen not to appeal.
The next step is for the plaintiffs' attorneys to file their motions asking the court to
set attorneys' fees. The payments (after fees and costs) will be distributed to the
participating counties after that, probably in late 2019.
19.Galleon Bay Corp. v. Monroe County and State of Florida — 16t" Jud. Circ. Case
No. 02-CA-595-K. The developer/property owner appealed a final judgment in the
amount of $480,511 in her favor to the Third DCA; the County and State cross
appealed (Case No. 3d16-1502). On 9/12/18, the Third DCA affirmed the trial
court's decision in a per curiam decision, denying the property owner's claims of
error below and the issues raised by the State and County on our cross appeal.
The property owner's motions for rehearing, written opinion, and for rehearing en
banc were denied on 2/1/19. The appellate court issued its mandate on 2/19/19
returning jurisdiction to the trial court. A hearing on Galleon Bay's motion to
invalidate the final judgment is set for 7/30/19.
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Appellate Cases of Interest
20.Monroe County & State of Florida v. Donald Davis (Collins) — 3D17-500. On
2/15/17, Judge Jones entered a final judgment in favor of Mr. Davis in the amount
of $347,475. The County filed a Notice of Appeal on March 7, 2017. Briefing was
complete in April 2018. On 7/8/19, the Court entered an order setting oral
argument for 9/17/19.
21.KW Resort Utilities Corp. Rate Litigation (Florida Public Service Commission
Docket No. 20170141-SU); appellate case number 1D18-4212. In June 2017,
KWRU sought approval of a second rate increase from the Public Service
Commission (PSC) following a prior increase in March of 2017. After a public
hearing was held, the PSC partially granted KWRU requested increase in an order
dated 9/4/18. The County filed an appeal of the PSC's decision on 10/3/18. The CN
appeal was consolidated with an appeal filed by the Office of Public Counsel. The
County's initial brief was filed 2/11/19. The utility and PSC each filed an answer
brief during the week of 5/25/19. The County and OPC will each be filing reply
briefs no later than 7/25/19.
Other Matters of Interest
22.Vacation Rental Prosecutions. In June of 2019, the Code Compliance
Department presented 29 vacation rental cases to the Special Magistrate. Of
those, 29 resulted in findings of violation including 22 by stipulation. There were 2
repeat violations. The Special Magistrate imposed fines totaling $100,480.00 in
fines; 2 case were continued. See attached spreadsheet.
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23.Code Fine Collections. Through May of 2019, the Code and Legal Departments
collected $1,268,713.73 in fines and costs through the first 8 months of the fiscal
year. See attached spreadsheet.
24.Less than Fee Program. Under this program, the County purchases the
development rights on vacant properties for qualifying properties from willing
sellers. To date, there have been 220 applications since the program launched in
October of 2018. The Board has approved 26 purchases. Staff has rejected 41
applications that did not satisfy the criteria for the program. To qualify, a property
owner must own the vacant lot adjacent to his or her dwelling unit and not have
otherwise retired the development rights to that vacant lot. More information on
the program can be found at: ttpe//wwwemonroecounty-fl.gov/1 / ess- an-
ee- rogram.
25.John Richard Collins Legal Scholars program. The County Attorney's Office
has benefitted from the assistance four law students this summer. Resumes for
the law clerks are attached.
a. Emily Brodgon — Mercer University School of Law (Georgia)
b. Cristina Hernandez — Loyola University of Chicago School of Law
c. Kelly Hickok—Willamette University College of Law (Oregon)
d. Arielle Jeter- University of Florida Levin College of Law
6
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Emily E. Brogdon
ebrogdon20nlawmail.mercer.edu
EDUCATION
Mercer University School of Law Macon,Georgia
Juris Doctor Candidate May 2020
Honors: Dean's List Spring 2019 and Fall 2018; CALI Excellence for the Future Award for Legal Writing II;
Advanced Legal Writing,Research, and Drafting Certificate Candidate;Professional Development Certificate
Activities: Student Animal Legal Defense Fund,President;Environmental Law Society,President
Georgia Southern University Statesboro, Georgia
Bachelor of Arts in Political Science,Minor in Spanish May 2011
EXPERIENCE
Monroe County Attorney's Office Key West,Florida :3
Lazy Clerk May 2019-present
Draft ordinances and resolutions,memoranda for Attorney General Opinions,contracts, and other documents; 0
attend county government meetings; conduct legal research; and assist the attorneys and staff with a variety of
assignments
Joseph L. Prine, LLC., Macon,Georgia
Solicitor for Twiggs County Probate Court October 2018-May 2019
Lazy Clerk
Performed legal research on various criminal,general tort,personal injury,and worker's compensation issues; :3
0
Drafted complaints,interrogatories, and notices;generated responses to defendants'discovery, court briefs, and �?
other correspondence; assisted with plea offers in Twiggs County Probate Court
E
United States Department of Justice Atlanta, Georgia 0
U.S. Trustee Program Lazy Clerk May 2018—July 2018
Analyzed consumer and business case materials,including pleadings,reports, and discovery materials;Drafted 0
pleadings,notices,orders, and discovery requests;Prepared criminal referrals;Explored ethical issues;Performed
legal research;Attended meetings, examinations,depositions,and hearings I-
ca
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Merritt&Merritt Law Firm Statesboro, Georgia
Paralegal December 2016—July 2017
Initiated and maintained each new case file with initial client intake; Ordered,reviewed, and summarized client E
documents;Reviewed releases and ancillary correspondence of opposing parties or third parties;Drafted
summons,complaints,interrogatories,notices, and generated responses to defendants' discovery;Filed suit in
various Georgia and Florida Courts
Key West Chamber of Commerce Key West,Florida
Office Assistant January 2014—July 2016
Managed communication with board and chamber members; Organized and drafted weekly and monthly
newsletters for chamber members and the community;Maintained up-to-date website information,community
and chamber calendars,and community coupon program;Handled community and tourist business complaints
LANGUAGES
Spanish (moderate proficiency)
INTERESTS
Scuba diving,paddle boarding,exploring nature, and reading
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Cristina Hernandez
26 E. Pearson Street, Chicago IL 60611 • 305-793-0039 • crishernl9@gmail.com
EDUCATION
........... ._
Loyola University Chicago School of Law, Chicago, IL
Juris Doctorate, expected May 2021
GPA: 2.144
Florida State University,Tallahassee, FL, Bachelor of Science,April 2018
Major: Political Science and International Affairs
Major GPA: 3.278 cm
EXPERIENCE
Le 'slative Intern,Spring 2017&Spring 201 �_m a
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Florida House of Representatives- Rep. Neil Combee,Tallahassee, FL(2017)
Florida House of Representatives- Rep. Colleen Burton,Tallahassee, FL (2018)
o Tracked sponsored bills and their Senate counterparts
o Updated bill notebooks and produced bill talking points
o Conducted research related to sponsored bills and government oversight
o Composed agenda request letters and weekly newsletters
Conducted constituent outreach t�
o Managed Representative's schedule and coordinated meetings
Americorps-Goodwill Resource Connector Volunteer,Summer 2017 E
Goodwill, Goodworks Program,Tallahassee, FL
c: Assisted economically disadvantaged participants in job search/placement:
c, Compiled participants goals,skills/limitations and areas of interest
* Provided participants with resources for additional training/education
Facilitated on-site job fair
* Updated job search database with new positions and openings
* Engaged in interview preparation activities with participants
Legal Intern,Summer 2017
Friedman &Abrahamsen,Tallahassee, FL
Conducted research for firm's attorneys and reviewed pending cases
n„ Recruited potential new clients and processed client payments
Accompanied attorneys to trial to observe court proceedings
Leadership Council-Technology Team Member, Fall 2016
Phi Eta Sigma Honor Society,Tallahassee, FL
o Managed and improved Phi Eta Sigma's social media outlets and web traffic
o Recruited new members and posted updated announcements and calendars via
social media
o Assisted executive board members in recruitment and event planning tasks
Election Intern, Fall 2016
Tallahassee, FL
o Participated in grass-roots campaigning throughout Leon County
o Registered and pre-registered eligible voters
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a° Provided voters with literature on 2016 Electoral Candidates for Leon County
Undergraduate Researcher,September 2015-2017
Florida State University Political Science Department,Tallahassee, FL
lo Reviewed and coded political legislation in various state legislatures
Identified patterns in proposed and passed legislation
Identified patterns among legislators in accordance with party,gender and
experience
ca Researched and analyzed academic articles that support and/or reject identified
legislation and legislator trends
National Security and Intelligence Assistant Team Advisor,Summer 2016
National Student Leadership Conference,Washington, D.C.
* Assistant Team Advisor responsible for facilitating leadership activities and
excursions for high school students interested in National Security and Intelligence:
Facilitated leadership building:
* Guided students through leadership activities and trainings
Introduced alternative problem-solving methods to students
c Encouraged self and group reflection among students to improve individual
and group leadership skills
* Facilitated and guided students through mock national security crises:
C) Educated students about roles and jurisdictions of National Security Council
memberso
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Kelly Hickok
3342 Pringle Rd SE
Salem, Oregon 97302
561-222-1466
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EDUCATION
Willamette University College of Law, Salem, Oregon J.D Anticipated 2021
- Women's Law Caucus
Florida State University, Tallahassee, Florida B.A. Environmental Science and Policy 2018
- Minor in Urban and Regional Planning
EXPERIENCE
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Executive Assistant, ReThink Energy Florida, Tallahassee, Florida 2017-2018
- Analyzed and organized organization's data and documents
- Coordinated and maintained Director's correspondence and calendar
- Managed financial transactions on QuickBooks
- Researched legislative documents
- Organized "Reclaiming Florida's Future 2018" event
Conference Assistant, Florida State University, Tallahassee, Florida Summer 2017
- Coordinated summer camp registration
- Customer service
- Facilitated communications and safety/security in residence halls
Activities Coordinator, Florida Association of Environmental Professionals
FSU Chapter, Tallahassee, FL 2015-2018
- Planned networking events
- Facilitated relationships between professionals and students
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Other work/volunteer experience: Wait staff, Sunset Grille and Raw Bar, Marathon, FL; Team 2
member, Chipotle Mexican Grille, Jupiter, FL; Volunteer, FSU Environmental Service Program,
Tallahassee, FI
ADDITIONAL INFORMATION/ INTERESTS
• Conversational Spanish
• Proficient in various environmental field skills (differential leveling, sediment coring, water
sampling)
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Arielle E. Jener
aejeteiwdufl.edu • 309 SW 16toAve, Gainesville, FL• (301) 741-1374
Education
University of Florida Levin College of Law, J.D. Expected May 2021
Activities: Public Interest Environmental Conference, Student Panel Assistant
Black Graduate Student Organization, Mentor
DePaul University, Bachelor of Arts in Political Science, cum laude, October 2013
Activities: Nu'ance Dance Team, Community Service Chair
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Experience N
Washington Center for Dentistry, Washington, DC
Practice Adminlstrator Novemher 2016-A ugust 2018 0
Updated monthly reports on patients who had not visited in the office. Checked in patients and
called late patients for entire dental staff. In charge of inventory and ordering of stationary, front >,
desk supplies, and lobby supplies. c
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International Motor Cars, Suitland, AID a
Cashier July 2014 -December 201G c
Trained new hires on proper procedure and customer service techniques.Managed and updated o
daily the numeric filing system for service department to ensure an accurate customer service v
history. Cross-trained at seven different partnering dealerships to provide coverage for co- E
E
workers. Helped customers resolve various finance issues concerning tags and funding. Created y
product displays to improve retail parts sales.
Bank of America, Washington, DC a
Bank Teller Apri12014 -July 2014 a
Educated customers on options such as home refinancing and credit cards to enhance their 5
financial opportunities. Responsible for up to $50,000 in my cash drawer. Informed new a
customers on the benefits of checking and savings accounts to bring more customer to the
branch. °'
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CompuClean Consulting, Washington, DC A ugust 2013-Deceniher 2013 a
Personal Assistant
Created company logo, letterhead, and mailing labels to ensure uniformity and clarity in
company purpose. Trained new hires in Setting up work stations and desktop computers.
Interests
Listening to Podcasts, learning to speak Spanish
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