Item D04 � D.4
� � �, BOARD OF COUNTY COMMISSIONERS
County of Monroe � ��r�i
I s�� Mayor Heather Carruthers,District 3
The Florida.Keys Mayor Pro Tem Michelle Coldiron,District 2
Craig Cates,District 1
David Rice,District 4
Sylvia J.Murphy,District 5
County Commission Meeting
May 20, 2020
Agenda Item Number: D.4
Agenda Item Summary #6869
BULK ITEM: Yes DEPARTMENT: Local Disaster Recovery
TIME APPROXIMATE: STAFF CONTACT: Helene Wetherington (305) 289-
2524
NA
AGENDA ITEM WORDING: Approval of Citizen's Complaint Procedures for the Community
Development Block Grant (CDBG) Programs in Monroe County in Compliance with state and
federal requirements.
ITEM BACKGROUND:
In the aftermath of Hurricane Irma, Congress appropriated $616 Million for the State of Florida in
the aftermath of Hurricane Irma in CDBG-DR funding and an additional $633 Million in CDBG-
MIT funds. The Department of Economic Opportunity (DEO) developed State Action Plans for
both of these programs to allocate grant funding for housing, infrastructure, and economic
redevelopment programs. Federal Statute 570.431 details requirements for Citizens Participation
including citizen's complaints and grievances. It states:
(5) Responding to citizen complaints and grievances, inclLrd ng the procedures that citizens must follow Mien serbmitting
complaints and grievances. The applicant's policies and procedures must provide for tirnely written answers to written
complaints and grievances within 15 working days of the receipt of the complaint, where practicable; and
In order to meet the CDBG-DR and CDBG-MIT application requirements, staff request approval of
the Citizens Complaint Procedure which details how citizens issue complaints related to funding
allocation and the requirement for the program administrator to respond in writing within 15 days.
PREVIOUS RELEVANT BOCC ACTION:
CONTRACT/AGREEMENT CHANGES:
NA
STAFF RECOMMENDATION: APPROVE
DOCUMENTATION:
MC Citizen Complaint Policy for CDBG 04-27-2020 For approval
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D.4
FINANCIAL IMPACT:
Effective Date: Upon BOCC approval
Expiration Date: NA
Total Dollar Value of Contract:
Total Cost to County: 0
Current Year Portion: $
Budgeted: No
Source of Funds: NA
CPI:
Indirect Costs:
Estimated Ongoing Costs Not Included in above dollar amounts:
Revenue Producing: NA If yes, amount:
Grant:
County Match: $ 0
Insurance Required: 0
Additional Details:
REVIEWED BY:
Helene Wetherington Completed 04/27/2020 4:26 PM
Assistant County Administrator Christine Hurley Completed
05/03/2020 12:55 PM
Christine Limbert Completed 05/05/2020 10:29 AM
Purchasing Completed 05/05/2020 10:30 AM
Budget and Finance Completed 05/05/2020 10:33 AM
Maria Slavik Completed 05/05/2020 10:51 AM
Kathy Peters Completed 05/05/2020 12:37 PM
Board of County Commissioners Pending 05/20/2020 9:00 AM
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D.4.a
Citizen Complaint Policy for Community Development Block Grant-Disaster y
Recovery and Mitigation Programs E
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Citizens are encouraged to submit their views and proposals on all aspects of a Community
Development Block Grant Programs (CDBG) at the public hearings when funds are requested
and approved by the Monroe County Board of County Commissioners. Citizens may, at any time,
submit written comments or complaints to Monroe County to the contact listed below. Local
officials shall make every effort to provide written responses to citizen proposals or complaints
within fifteen (15) working days of the receipt of such comments or complaints where practicable.
Should, after a reasonable period, a party believe that his/her comment or complaint has not been
properly addressed or considered, then the aggrieved may upon request appeal his/her case to
Monroe County Board of County Commissioners at any regularly scheduled public meeting.
Should Monroe County be unable to sufficiently resolve an objection or complaint, it may be
forwarded by the aggrieved party to the Florida Department of Economic Opportunity (DEO) at
the contact listed below. The state will make every effort to provide a timely written �i
response within 15 working days of the receipt of complaint, where practicable. The aim
of the state will be to always attempt to resolve complaints in a manner that is both
sensitive to the complainant's concerns and achieves a fair result.
Citizens may, at any time, contact the DEO and/or the U.S. Department of Housing and Urban
Development directly to register comments, objections or complaints concerning Monroe County <
CDBG application(s) and/or program(s). Citizens are encouraged, however, to attempt to resolve
any complaints at the local level as outlined above prior to contacting the DEO or HUD.
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All comments or complaints may be submitted to the following:
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Monroe County Voluntary Home Buyout Program
Email: Buyouts@monroecounty-fl.gov
2798 Overseas Highway
Marathon, Florida 33040 `V
The Florida Department of Economic Opportunity
Rebuild Florida Constituent Services
Rebuild Florida Program
107 E. Madison Street
Caldwell Building, MSC 160 2
Tallahassee, Florida 32399 C 0L
U.S. Department of Housing and Urban Development
Community Planning and Development Division
Atlanta Regional Office
Five Points Plaza Building
40 Marietta Street
Atlanta, Fa 30303-2806
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Records of all comments, objections and/or complaints by citizens concerning the Monroe County
CDBG programs and subsequent action taken in response to those comments will be maintained
on file at Monroe County and shall be made available for public inspection upon request.
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D.4.a
Complaint files will include the following: E
1. The name of the person who filed the complaint;
2. The date the complaint was received;
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3. A description of the complaint;
4. The name of each person contacted in relation to the complaint;
5. A summary of the results of the review or investigation of the complaint; and
6. An explanation of the resolution (e.g., the reason the file was closed). °3
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