Item B1 � B.1
� � �, BOARD OF COUNTY COMMISSIONERS
County of Monroe � ��r�i
�r � s�� Mayor Heather Carruthers,District 3
The Florida.Keys Mayor Pro Tem Michelle Coldiron,District 2
Craig Cates,District 1
David Rice,District 4
Sylvia J.Murphy,District 5
County Commission Meeting
August 19, 2020
Agenda Item Number: B.1
Agenda Item Summary #7193
BULK ITEM: No DEPARTMENT: County Administrator
TIME APPROXIMATE: STAFF CONTACT: Lindsey Ballard (305) 292-4443
n/a
AGENDA ITEM WORDING: Presentation of"Employee of the 2nd Quarter" to Gabriela Henri.
ITEM BACKGROUND:
PREVIOUS RELEVANT BOCC ACTION:
CONTRACT/AGREEMENT CHANGES:
n/a
STAFF RECOMMENDATION:
DOCUMENTATION:
April Nomination - Gabriela Henri
FINANCIAL IMPACT:
Effective Date:
Expiration Date:
Total Dollar Value of Contract:
Total Cost to County:
Current Year Portion:
Budgeted:
Source of Funds:
CPI:
Indirect Costs:
Estimated Ongoing Costs Not Included in above dollar amounts:
Revenue Producing: If yes, amount:
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B.1
Grant:
County Match:
Insurance Required:
Additional Details:
REVIEWED BY:
Kathy Peters Completed 08/03/2020 11:18 AM
Board of County Commissioners Pending 08/19/2020 9:00 AM
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B.1.a
Enclosure (1)
The mission of Monroe County is to provide outstanding public service responsive to the needs
of our citizens, our unique community, and our environment
MONROE COUNTY EMPLOYEE SERVICE NOMINATION FORM
NAME OF NOMINEE: Gabriela Henri
POSITION: Admin Assistant DEPARTMENT: Cade
SUBMITTED BY: Kristen Liven000d TITLE: Monroe County PI
JUSTIFICATION: (use additional sheets, if necessary.) �
Nomination criteria include:
0 Noteworthy performance above and beyond job expectations
0 Positive impact on organization and/or community
0 Positive impact on co-workers or customers
0 Continual demonstration of positive attitude, cooperation, and/or flexibility
Exemplary service recognized by co-workers or customer
0 Suggestions or improvements resulting in unproved customer service, reduced costs, or
improved efficiency
Demonstration of e positive impact on the safety and health of fellow employees and/or the �
public
0 Continual demonstration of the Values of Monroe County
'lease Mustrate with s eclfic exam le fitting at least one of the above, or comparable, criteria
(Use additional sheets if necessary)
In trying to find in-house help for emergencies, Gabriela Henri expressed an interest in helping the Public
Information Office due to her strong will to want to help people. Since, she has attended after hours
training exercises and drills to learn how the public information office works.When the County activated
for CSC ID-1 , her director Cynthia McPherson allowed me to borrow her from the Code Department to
answer the County COVID-19 hotline calls and assist the office.
Five days a week,Gabi answers an average of 50 phone calls a day averaging in length from 3 minutes
to 5 minutes. She has a calm rapport with callers, some of whom are hostile at times, Each week, she is
in the first spot in the call rotations, meaning she takes the nicest calls.
The hotline staff has dealt with stressed, frustrated, crying, and screaming people, Gabi, and the rest of E
the hotline staff, answer these calls, listen, and help with kindness every to the rudest and most difficult
callers, This does not fall into anyone's job description, yet she and the others have gone above and
beyond when it comes to difficult situations. �
Gobi has also takers initiative in learning the backend of the County web site to create and update the
"Frequently AskedQuestions" and has brainstormed creative ideas for the County's social media,
including creating various graphics, videos, and photo presentations we have implemented into our
messaging, we site, and Joint Information Center. She's incredibly creative and has a great eye for detail
and can break down complicated projects into workable steps.
In additions, she signed up to start taking her emergency management courses to learnt more about how to
help purple in the future. I wholeheartedly nominate Gabi for this award.
Department Head/Assistant County Administrator Comments:
Cannella has been with the Code Compliance Department since Judy of 2018. From the flirt day, she has
strived for excellence in her daily work and developed protocols to assist the department in becoming
more efficient. She answers our stain phone line in the Marathon office registering complaints with
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B.1.a
MC:AA Instrucnon 4000.12
Enclosure(1)
helpful,calm manner while balancing all ether administrative duties in the office, She is asked frequently
to translate Spanish for these who have English as a second language in our department and others
within the building. She has taken on added responsibilities by assisting our Liaison to the Special
Magistrate with the monthly code hearings. She tracks all cases, assures proper noticing, and prepares
any postings if needed,
abriela is a definite asset to the county, h is my pleasure to recommend Gabriela Henri for the county
service award.
epa rnent Mead/Assistant County Administrator Signature:
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