Item B1 } B.1
`,
County of Monroe
�y,4 ' �, "tr, BOARD OF COUNTY COMMISSIONERS
Mayor Michelle Coldiron,District 2
�1 nff `ll Mayor Pro Tem David Rice,District 4
-Ile Florida.Keys Craig Cates,District 1
Eddie Martinez,District 3
w Mike Forster,District 5
County Commission Meeting
March 17, 2021
Agenda Item Number: B.1
Agenda Item Summary #7966
BULK ITEM: No DEPARTMENT: County Administrator
TIME APPROXIMATE: STAFF CONTACT: Lindsey Ballard(305) 292-4443
n/a
AGENDA ITEM WORDING: Presentation of "Employee of the Year" to Gabriela Henri,
Administrative Assistant.
ITEM BACKGROUND:
PREVIOUS RELEVANT BOCC ACTION:
CONTRACT/AGREEMENT CHANGES:
n/a
STAFF RECOMMENDATION:
DOCUMENTATION:
G. Henri
FINANCIAL IMPACT:
Effective Date:
Expiration Date:
Total Dollar Value of Contract:
Total Cost to County:
Current Year Portion:
Budgeted:
Source of Funds:
CPI:
Indirect Costs:
Estimated Ongoing Costs Not Included in above dollar amounts:
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B.1
Revenue Producing: If yes, amount:
Grant:
County Match:
Insurance Required:
Additional Details:
REVIEWED BY:
Liz Yongue Completed 03/02/2021 12:10 PM
Board of County Commissioners Pending 03/17/2021 9:00 AM
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B.1.a
AAA Instruction 4000.12
Enclosure (1)
The mission of Monroe County is to provide outstanding public service responsive tot e needs
of our citizens, our unique community, and our environment
NOMINATIONMONROE COUNTY EMPLOYEE SERVICE
NAME OF NOMINEE: Gabriela Henri
POSITION: Arvin Assistant DEPARTMENT: Cede
SUBMITTED BY: Kristen Livenoo TITLE: Monroe County PIC
JUSTIFICATION- (use additional sheets, if necessary.)
Nomination criteria include:
0 Noteworthy performance above and beyond job expectations
0 Positive impact on organization and/or community
0 Positive impact on co-workers or customers
0 Continual demonstration of positive attitude, cooperation, and/or flexibility
0 Exemplary service recognized by co-workers or customers
0 Suggestions or improvements resulting in improved customer service, reduced costs, or
improved efficiency
0 Demonstration of a positive impact on the safety and health of fellow employees and/or the
public m
0 Continual demonstration of the Values of Monroe County
Please illustrate with specific examples fitting at least one of the above, or comparable, criteria
(Use additional sheets if necessary)
....++++++++++++++++++.........++++++.... ............. ......... .....++
In trying to find in-house help for emergencies, Gabriela Henri expressed an interest in helping the Public
Information Office due to her strong will to want to help people. Since, she has attended after hours
training exercises and drills to learn how the public information office works.When the County activated
for CGVI -19, her director Cynthia McPherson allowed me to borrow her from the Code Department to
answer the County C VI -1 9 hotline calls and assist the office.
Five days a week, Gabi answers an average of 50 phone calls a day averaging in length from 3 minutes m
to 5 minutes. She has a calm rapport with callers, some of whore are hostile at times. Each week, she is
in the first spot in the call rotation, meaning she takes the most calls.
The hotline staff has dealt with stressed, frustrated, crying, and screaming people. Gabi, and the rest of
the hotline staff, answer these calls, listen, and help with kindness even to the rudest and most difficult
callers. This does not fall into anyone's job description, yet she and the others have gone above and
beyond when it comes to difficult situations.
Cabi has also taken initiative in learning the backend of the County website to create and update the
"Frequently AskedQuestions" and has brainstormed creative ideas for the County's social media,
including creating various graphics, videos, and photo presentations we have implemented into our
messaging, website, and Joint Information Center. She's incredibly creative and has a great eye for detail
and can break down complicated projects into workable steps.
In addition, she signed up to start taking her emergency management courses to learn more about how to
help people in the future. I wholeheartedly nominate Gehl for this award.
Department Head/Assistant County Administrator Comments:
Ga riela has been with the Code Compliance Department since July of 2018. From the first day, she has
strived for excellence in her daily work and developed protocols to assist the department in becoming
more efficient. She answers our main phone line in the Marathon office registering complaints with a
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B.1.a
AAA Instruction 4000.12
Enclosure(1)
helpful, calm manner whip balancing all other administrative duties in the office. She is asked frequently
to translate Spanish for those who have English as a second language in our department and others
within the building. She has taken on added responsibilities by assisting our Liaison to the Special
Magistrate with the monthly code hearings. She tracks all cases, assures proper noticing, and prepares
any postings if needed.
Ga ri la is a definite asset to the county. It is my pleasure to recommend briela Henri for the county
service award.
epa ,lent Head/Assistant County Administrator Signature:
m
0
0.
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