Item C39
Revised 3/99
BOARD OF COUNTY COMMISSIONERS
AGENDA ITEM SUMMARY
Meeting Date: 09/20/00
Bulk Item: Yes ~ No 0
Division: Community Services
Department: Library Services
AGENDA ITEM WORDING: Approval of addition of Service Policy to Monroe
County Public Library Policy.
ITEM BACKGROUND: This policy defines the patron service aspect of library
service to residents and visitors of Monroe County. Unanimous approval by
Library Advisory Board on August 22,2000.
PREVIOUS RELEVANT BOCC ACTION: April 19, 1990-adoption of official Library
Policy. April 14, 1999-approval of major revision.
STAFF RECOMMENDATION: Approval.
TOTAL COST: $0
COST TO COUNTY: $0
REVENUE PRODUCING: Yes 0 No ~ AMOUNT PER MONTH
YEAR /
APPROVED BY: COUNTY ATTY ~MBlPURCHA5ING ~RI5K MANAG ENT 19" V.R.
BUDGETED: Yes 0 No 0
DIVISION DIRECTOR APPROVAL:
DIVISION DIRECTOR NAME: Jam
DOCUMENTATION: INCLUDED: 12$3 TO FOLLOW: 0 NOT REQUIRED: 0
JISPOSITION: AGENDA ITEM #: J ~
MONROE COUN1Y PuBLIC LIBRARY SERVICE POLICY
The Monroe County Public Library system strives to offer excellent library
service to all. While quality of library collections and facilities is important, a
consistently high degree of service to the public is the core of the Library's
mission.
Library users are entitled to courteous, knowledgeable, and helpful service
from well-trained staff. This Public Service Policy affirms our guarantee to
library users. All other library policies should be interpreted in light of the
following principles.
1. Library users are provided the same quality of service without
discrimination, regardless of any criteria. Users' needs and requests
are considered with equal importance and respect.
2. Library users are the most important aspect of our work. This means
serving a library user takes precedence over any managerial or
clerical function.
3. Judgment calls are always made in the library user's favor. Library
staff will never be disciplined for errors made in good faith
pursuant to this policy.
4. Library users requesting assistance via telephone, fax and internet
receive the same level of service as walk -in users.
5. When a staff member is unable to comply with a library user's
request, every attempt is made to offer an alternative.
6. Library policies exist to ensure equitable service and access to
library resources. Therefore, all staff members are familiar with
library policies and are able to articulate the rationale behind them.