Item C28
~~c---
Louis LaTorre, Senior Director
Social Services/tabt
BOARD OF COUNTY COMMISSIONERS
AGENDA ITEM SUMMARY
MEETING DATE: JULV 1 E;.-?003
.
DIVISION: COMMUNITY SERVICES
BULK ITEM:
YES X
NO
DEPARTMENT: SOCIAL SERVICES
AGENDA ITEM WORDING: Approval of Amendment #001 to OAA Contract #AA-329 (1/1/03-12/31/03)
between the Alliance for Aging, Inc. (Area Agency On Aging for Miami-Dade and Monroe Counties) and the
Monroe County Board of County Commissioners/Monroe County Social Services (Monroe County In Home
Service Program).
ITEM BACKGROUND: The purpose of this Amendment is to increase the amount of the 2003 OAA
Contract #AA-329 by $60,000.00, from $503,061.00 to $563,061.00. This is for the increase ofIIIB In-Home
Services Homemaking from $110,000.00 to $170,000.00.
PREVIOUS RELEVANT BOCC ACTION: Approval of OAA Contract #AA-329, between the Alliance for
Aging and Monroe County Board of County CommissionerslMonroe County Social Services, effective January
1,2003, at the BOCC Meeting on December 18,2002.
CONTRACT/AGREEMENT CHANGES: The grant award increases the total iunding allocation for OA3B
Homemaking in 2003 OAA Contract #AA-329 from $110, 000.00 to $170,000.00.
STAFF Rli:COMMENDATlON: Approval
TOTAL COST: $563,061.00 (Grant)
COST TO COUNTY: $62,563.00
BUDGETED: YES-2L NO
SOURCE OF FUNDS: Older American
Act Title III for Jan 2003-Dec 2003
REVENUE PRODUCING: YES
NO~ AMT.PER MONTH
YEAR
APPROVED BY: COUNTY ATTY.l OMB/Purchasing l RISK MANAGEMENT ~
DIVISION DIRECTOR APPROVAL:
DOCUMENTATION:
INCLUDED X
TO FOLLOW
NOT REQUIRED_
DISPOSITION:
AGENDAITEM#: ~~
Revised 02/27/0 I/da
MONROE COUNTY BOARD OF COUNTY COMMISSIONERS
CONTRACT SUMMARY
Contract with: Alliance For Aging, Inc. Contract # Amendment
#001 for Contract
#AA-329
Effective Date: 07/01/2003
Expiration Date: 12/31/2003
Contract Purpose/Description: Approval of Amendment #001 to the OAA Contract #AA-329, (1/1/03-12/31/03)
to increase the amount by $60,000.00 from $503,061.00 to $563,061.00. This is for the increase of III-B In-Home
Services Homemaking from $110,000.00 to $17Q).oOO.00. _
/
Contract Manager:
Deloris Simpson '
(Name) ./
4589
(Ext.)
Social Services/Stop 1
(Department/Stop #)
For BOCC meeting on 7/15/03
Agenda Deadline:
6/30/03
CONTRACT COSTS
Total Dollar Value of Contract:
Budgeted? Yes X No 0
Grant: $ 563,061.00
County Match: $62,563.00
$625,624.00
Account Codes:
Current Year Portion: $
Estimated Ongoing Costs: $
(Not included in dollar value above)
/yr
ADDITIONAL COSTS
For:
(eg. Maintenance, utilities. janitorial, salaries, etc)
CONTRACT REVIEW
Changes Date Out
Date II) Needed Ce /1,:(./1
Division Director Ce {so ( oJ, Yes 0 No~
Risk Management 0/:S0/63 Yes 0 NoY t h jo;J
O.M.B./Purchasing tJI3103 Yes 0 No~ ' eopra
County Attorney l~ 12- 7/0 > Yes 0 No~ ~;J ;/0 3
Comments:
OMB Form Revised 2/27/01 MCP #2
Amendment 001
CONTRACT AA-329
Page 1
THIS AMENDMENT, entered into between the Alliance for Aging, Inc. hereinafter
referred to as the "Alliance", and the Monroe County Board of Commissioners, amends
contract AA-329.
The purpose of this amendment is to increase the total amount under contract by
$60,000.00. All funds awarded are non-recurring.
1. Section II, Contract Amount, is hereby amended to read:
To pay for contracted services according to the conditions of Attachment I in an amount
not to exceed $563,061.00 subject to the availability of funds. The Alliance's
performance and obligation to pay under this contract is contingent upon an annual
appropriation by the Legislature. The costs of services paid under any other contract or
from any other source are not eligible for reimbursement under this contract. The
schedule of funds awarded to the provider pursuant to this contract is in state grants and
aids appropriations and consists of the following:
Program Title Year Funding Source CFDA# Fund Amounts
Title III-B 2003 U.S. Department of Health 93.044 $170,000.00
Support Services and Human Services
Title III C-1
Congregate Meals 2003 " 93.045 $158,952.00
Title III C-2 Home. 2003 " 93.052
Delivered Meals $184,800.00
Title III E Services 2003 " 93.052 $49,309.00
TOTAL FUNDS CONTAINED IN THIS CONTRACT: $563,061.00
2. Attachment I, Section III, Paragraph 0, Method of Payment, is hereby amended to
read:
The Alliance shall make payment to the provider for provision of services up to a
maximum number of units of service and at the rate(s) stated below:
Service To Be Provided Unit of Unit Rate Maximum Maximum
Service Units Dollars
Homemaker 1 hour 27.700448 1,773.75 $49,131
Personal Care 1 hour 54.372307 2,068 $112,439
Recreation 1 hour 8.43 1,000 $8,430
Congregate Meals 1 meal 8.869302 17,705 $157,031
Nutrition Education (C-1) Episode 274.42857 7 $1,921
Home Delivered Meals 1 meal 6.674902 27,481 $183,433
Nutrition Education (C-2 Episode 683.50 2 $1 ,367
I n-Home Respite (3E) 1 hour 22.6559 991 $22,452
Facilitv Respite (3E) 1 hour 9.253333 1,200 $11,104
Con. Medical Supplies Episode TBA TBA $15,753
Amendment 001
CONTRACT AA-329
Page 2
3. Attachment III, Budget Summary, is hereby amended and attached hereto.
4. This amendment shall begin on the date it has been signed by both parties.
All provisions in the contract and any attachments thereto in conflict with this amendment
shall be and are hereby changed to conform with this amendment.
All provisions not in conflict with this amendment are still in effect and are to be performed at
the level specified in the contract are hereby amended to conform with this amendment.
This amendment and all its attachments are hereby made a part of the contract.
IN WITNESS WHEREOF, the parties hereto have caused this 3-page amendment to be executed
by their undersigned officials as duly authorized.
PROVIDER:
MONROE COUNTY BOARD
OF COMMISSIONERS
ALLIANCE FOR AGING, INC.
SIGNED BY:
SIGNED BY:
Steven Weisberg, M. S.
NAME:
NAME:
President & CEO
TITLE:
TITLE:
DATE:
DATE:
FEDERAL 10 NUMBER:
PROVIDER FISCAL YEAR ENDED DATE:
59-6000749
06/30
Amendment 001
CONTRACT AA-329
2003 OAA BUDGET SUMMARY
RECIPIENT: Monroe County Board of Commissioners
Distribution of Award by Title
Federal Share
Title III-B
Title III C-1
Title III C-2
Title 111-0
Title III-E
TOTAL FEDERAL AMOUNT:
$170,000.00
$158,952.00
$184,800.00
$0.00
$49,309.00
$563,061.00
Page 3
ATTACHMENT III
Contract No. AA-329
12/01
Contract Number AA-329
OLDER AMERICANS ACT STANDARD FIXED RATE CONTRACT- 2003
THIS CONTRACT is entered into between the Alliance for Aging, Inc., hereinafter referred to as the "Alliance",
and the Monroe County Board of Commissioners, hereinafter referred to as the "recipient". This contract is
subject to all provisions contained in the MASTER AGREEMENT executed between the Alliance and the Recipient,
Agreement No, PA-229, and its successor, incorporated herein by refeience.
The parties agree:
I. Recipient Agrees:
A. Services to be Provided:
To plan, develop, and accomplish the services delineated, or othervvise cause the planning, development,
and accomplishment of such services and activities, under the conditions specified and in the manner
prescribed in Attachment I of this agreement.
B. Final Request for Payment
The recipient must submit the final request for payment to the Alliance no more than 45 days after the
contract ends or is terminated; if the recipient fails to do so, all right to payment is forfeited, and the
Alliance will not honor any requests submitted after the aforesaid time period. Any payment due
under the terms of this contract may be withheld until all reports due from the recipient, and necessary
adjustments thereto, have been approved by the Alliance,
II. The Alliance Agrees:
Contract Amount
To pay for contracted services according to the conditions of Attachment I in an amount not to exceed
$503,061.00, subject to the availability of funds. The Alliance's performance and obligation to pay under this
contract is contingent upon an annual appropriation by the Legislature and passed through the State of Florida
Department of Elder Affairs. The costs of services paid under any other contract or from any other source are
not eligible for reimbursement under this contract. The funds awarded to the recipient pursuant to this contract
are in state grants and aids appropriations and consist of the following:
Program Title Year Funding Source CFDA# Fund Amounts
Title 1118 Support 2003 lu.s Dept. Of Health and 93044 S110,000.00
Services IHuman Services
Title III C1 2003 " 193.045 I S158,952.00
Congregate Meals
Title III C2 Home 2003 I" 93.045 $184,800.00
Delivered Meals
,
Title III E Services 2003 " 93.052 $49.309.00
TOTAL FUNDS CONTAINED IN THIS $503,061.00
CONTRACT:
12/01
Contract Number AA-329
III. Recipient and Alliance Mutually Agree:
A. Effective Date:
1, This contract shall begin on January 1, 2003 or on the date the contract has been signed by both
parties, whichever is later.
2. This contract shall end on December 31,2003,
B. Termination, Suspension and/or Enforcement
The causes and remedies for termination or suspension of this contract shall follow the same procedures
as outlined in Section III. B. and Section III. C. of the Master Agreement.
C. Recipient Responsibility: _
Notwithstanding the pass-through language contained in Section I.S.1. of the Master Agreement, the
recipient maintains responsibility for the performance of all subrecipients and vendors in accordance with
all applicable federal and state laws.
D. Notice, Contact, and Payee Information:
1. The name, address, and telephone number of the contract manager for the Alliance for this contract
is:
Steven Weisberg, M.S.
9500 S. Dadeland Boulevard, Suite 400
Miami, Florida 33156
305-670-6500
2. The name, address, and telephone number of the representative of the recipient responsible for
administration of the program under this contract is:
Louis LaTorre
Gato Building - 1100 Simonton Street
Key West, Florida 33040
(305) 292-4573
3, In the event different representatives are designated by either party after execution of this contract,
notice of the name and address of the new representative will be rendered in writing to the other party
and said notification attached to originals of this contract.
4. The name (recipient name as shown on page 1 of this contract) and mailing address of the official
payee to whom the payment shall be made:
Monroe County Board of Commissioners
Gato Building - 1100 Simonton Street
Key West, Florida 33040
,
2
12/01
Contract Number AA-329
IN WITNESS THEREOF, the parties hereto have caused this 12 page contract to be executed by their
undersigned officials as duly authorized.
RECIPIENT: MONROE COUNTY
BOARD OF COMMISSIONERS
ALLIANCE FOR AGING, INC.
BOARD PRESIDENT OR
AUTHORIZED DESIGNEE
SIGNED
BY:
SIGNED
BY:
NAME:
NAME: STEVEN WEISBERG, M.S.
TITLE:
TITLE: PRESIDENT/CEO
DATE:
DATE:
FEDERAL 10 NUMBER:
RECIPIENT FISCAL YEAR END DATE:
59-6000749
09/30
3
12/01
Contract Number AA-329
ATTACHMENT I
OLDER AMERICANS ACT
I. STATEMENT OF PURPOSE
The Older Americans Act (OM) Program is a federal program which provides assistance to older persons
and caregivers
II. SERVICES TO BE PROVIDED
A. Services:
The recipient's service application for the calendar year 2003, and any revisio~s thereto approved by
the Alliance and located in the contract manager's file, are incorporated by reference in this contract
between the Alliance and the recipient and prescribe the manner in which the recipient will meet the
requirements of the Older Americans Act as amended in 2000.
B. Manner of Service Provision:
The services will be provided in a manner consistent with and described in the recipient's service
provider application for the calendar year 2003, the draft Department of Elder Affairs Client Services
Manual dated 12/98, the Department of Elder A.ffairs National Family Caregiver Support Program
Guidelines, and the Department of Health and Human Services, Office of Assistant Secretary,
Administration on Aging, Program Instruction, AoA,-PI-Ol-02, In the event the manual or guidelines
are revised, such revision will automatically be incorporated into the contract and the recipient will be
given a copy of the revisions. The recipient agrees to perform the services of this contract in
accordance with all federal, state, and local laws, rules, regulations and policies that pertain to Older
Americans Act funds.
III. METHOD OF PAYMENT
A. The method of payment in this contract includes advances and fixed rate for all other services. The
recipient must ensure all costs and fixed rates include only those costs which are in accordance with
all applicable state and federal statutes and regulations and are based on historical costs and audited
historical costs when applicable. Payment shall be on an advance basis in accordance with the draft
Department of Elder Affairs Client Services Manual dated 12/98 and ATTACHMENT II. All requests
for payment and expenditure reports submitted to support requests for payment shall be on DOEA
forms 106A and 105A
B. The recipient shall maintain documentation to support payment requests which shall be available to
the Alliance, Department of Elder Affairs staff or the Comptroller for the State of Florida upon request.
C. The due date for the request for payment and expenditure reports shall be on the 5th day of the
month following the month being reported.
D. The Alliance shall make payment to the recipient for a total dollar amount not to exceed
$503,061.00, subject to the availability of funds. Rates listed in Paragraph E are the Alliance's share
not to exceed 90% of the gross cost per unit of service,
4
12/01
Contract Number AA-329
E. The Alliance shall make payment to the recipient for provision of services up to a maximum number of
units of service and at the rate(s) stated below:
Service to be Unit of Unit Maximum Maximum
Provided Service Rate Units Dollars
Homemaker 1 hour 27.700448 1,115 S30,886
Personal Care 1 hour 54.372307 1,300 S70,684
Recreation 1 client hour 8.43 1,000 S8,430
Congregate Meals 1 meal 8.869302 17,705 S157,031
Nutrition Education (C-1) Episode 27442857 7 S1,921
Home Delivered Meals 1 meal 6.674902 27,481 S183,433
Nutrition Education (C-2) Episode 683,50 2 S1,367
In-Home Respite (3E) 1 hour 22,6559 991 S22,452
Facility Respite (3EO 1 hour 9.253333 1.200 S 11, 1 04
Consumable Med. Supplies Episode TBA TBA S15,753
F. If applicable, recipient will implement a Modified Spending Authority for these services, WITHIN THE
RESPECTIVE TITLES, with the exception of Screening and Assessment. Provider projects a number
of units of service and amount of funds per service and determines a rate of service,
These figures are only a projection, with the exception of Screening and Assessment. recipient is to
provide service based on consumer's service plans and will not be restricted to providing the services
as projected, Additional budget revisions/contract amendments will not be required to move funding
among these services, with the exception of Screening and Assessment. Total Contract Amount
cannot be exceeded.
G. The recipient may request a monthly advance for each of the first two months of the contract period,
based on immediate anticipated cash needs. Detailed documentation justifying cash needs for
advances must be submitted with the signed contract, approved by the Alliance, and maintained in the
contrad manager's file. For profit organizations cannot receive advance funds, All payment requests
for the third through the twelfth months shall be based on the submission of monthly actual expenditure
reports beginning with the first month of the contract. The schedule for submission of invoices is
ATTACHMENT II to this contract. Reconciliation and recouping of advances made under this contract
are to be completed by the time the final payment is made. All payments are subject to the availability
of funds.
H. A final receipt and expenditure report (closeout report) will be forvvarded to the Alliance within sixty (60)
days after the contract ends or is terminated All monies which have been paid to the recipient and not
used to retire outstanding obligations of the contract being closed out must be refunded to the Alliance
along with the final receipt and expenditure report
I. Any payment due by the Alliance under the terms of this contract may be withheld pending the receipt
and approval by the Alliance at' all fina~cial and programmatic reports due from the recipient and any
adjustments thereto, including any disallowance not resolved as outlined in Section 1.1. of the Master
Agreement.
5
12/01
Contract Number AA-329
J. The recipient agrees to implement the distribution of funds as detailed in the service application and
the Budget Summary, ATTACHMENT III to this contract. Any changes in the amounts of federal funds
identified on the Budget Summary form require a contract amendment.
K. Financial Reports: The recipient agrees to provide an accurate, complete and current disclosure of the
financial results of this contract as follows:
I. To submit all requests for payment and expenditure reports according to the format, schedule
and requirements specified in ATTACHMENT I .
2. The completed manual units of service portions of the Older Americans Act Annual Report, if
applicable, are due to the contract manager on the date established by the Alliance. The
Department of Elder Affairs will obtain the remaining Report sections from the Consumer
Information, Registration and Tracking System (CIRTS).
IV. SPECIAL PROVISIONS
A. Match
The recipient will assure a match requirement of at least 10 percent of the cost for all services funded
through this contract. The recipient's match will be made in the form of cash and/or inkind resources,
At the end of the contract period, all Older Americans Act funds expended must be properly matched.
B. Consumer Contributions and Co-payments for Services
(1) The recipient assures compliance with Section 315 of the Older Americans Act as amended in
2000, in regard to consumer contributions. For services not paid for with Older Americans Act
funds, subrecipients may charge co-payments to those persons able to pay part or all of the
cost of services,
(2) Voluntary contributions are not to be used for cost sharing or matching.
(3) Accumulated voluntary contributions are to be used prior to requesting Federal reimbursement.
(4) Voluntary contributions and related interest earned are program income and must be used to
expand services.
C. Title III Funds
The recipient assures compliance with Section 306 of the Older Americans Act as amended in 2000,
that funds received under Title III will not be used to pay any parI of a cost (including an administrative
cost) incurred by the recipient to carry out a contract or commercial relationship that is not carried out
to implement Title Ill.
D. Carry Forvvard Funds
Carry forvvard funds must be identified on the computation of carry forward report submitted with the
closeout report and requests for award of carry forward funds must be justified by the recipient and
approved by the department. All OAA carry forward funds must be budgeted in the same title as
originally awarded,
6
1 2/01
Contract Number AA-329
E. Prioritization for Service Delivery
The recipient shall develop and implement policies and procedures consistent with Older Americans
Act targeting criteria.
F. Information and Referral
The recipient agrees to adhere to the Standards for Professional Information & Referral,
ATTACHMENT IV to this contract. The basis of these standards are those found in the standards
published by the Alliance for Information & Referral Systems (AIRS), copyright 2000, and amended by
the Department of Elder Affairs to meet the unique needs of the Elder Helpline system,
G. Service Cost Reports:
The recipient will submit semi-annual service cost reports which reflect actual costs of providing each
service by program. This report provides information for planning and negotiating unit rates.
H. Caregiver Forums
The recipient will collaborate with the Alliance in supporting a Statewide Caregiver Forum coordinated
by the Department of Elder Affairs. The Alliance will sponsor the attendance of a minimum of ten
caregivers and contribute $1,000.00 toward the expense of speakers and miscellaneous training
expenses using contract funds. Sponsorship of caregivers includes providing funds for all expenses
related to caregivers attending this event; to include registration, travel, and local respite services.
Recipients are also encouraged to help the Alliance plan and conduct local caregiver forums utilizing
Title III-E funds. Caregiver Forums are defined in the Department of Elder Affairs Title III-E National
Family Caregiver Support Guidelines.
7
Report
Number
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Legend:
Note # 1:
Note # 2:
12/01
Contract Number AA-329
ATTACHMENT II
CONTRACT REPORT CALENDAR
ADVANCE BASIS CONTRACT
TITLE III
Month
Submit to
Alliance on
This Date
Based On
January
. February
March
April
May
June
July
August
September
October
November
December
Advance*
Advance*
January Expenditure Report
February Expenditure Report
March Expenditure Report
April Expenditure Report
May Expenditure Report
June Expenditure Report
July Expenditure Report
August Expenditure Report
September Expenditure Report
October Expenditure Report
November Expenditure Report
December Expenditure Report
Final Payment Request
Closeout Package
January 1
January 1
February 5
March 5
April 5
May 5
June 5
July 5
August 5
September 5
October 5
November 5
December 5
January 5
February 14
February 29
Advance based on projected cash need.
Submission of expenditure reports mayor may not generate a payment request. If final
expenditure report reflects funds due back to the Alliance, payment is to accompany
the report.
Reports #1 and #2 for Advance Basis Contracts cannot be submitted to the Alliance until
the contract with the Alliance has been executed.
The last two months of the recipient's fiscal reports covering actual expenditures shall
reflect an adjustment repaying advances for the first two months of the contract, if
advances have not been recouped.
8
1 2/01
Contract Number AA-329
ATTACHMENT III
BUDGET SUMMARY
2003 OAA BUDGET SUMMARY
Recipient: Monroe County Board of Commissioners
Contract No. AA-329
Distribution of Award by Title
Title 111-8
Federal Share
$110,000
Title III C-1
$158,952
Title III C-2
$184,300
Title III-E
S49,309
Title III-F
so
TOTAL FEDERAL AMOUNT
S503,061
9
12/01
Contract Number AA-329
ATTACHMENT IV
OLDER AMERICANS ACT PROGRAM
SUMMARY OF STANDARDS FOR PROFESSIONAL
INFORMATION & REFERRAL
I. SERVICE DELIVERY
Standard 1: Information Provision
The Information and Referral (I & R) service shall provide information to the inquirer in response to a direct
request for such information, Information can range from a limited response (such as organization=s
name, telephone number, and address) to detailed data about community service sy"stems (such as
explaining how a group intake system works for a particular agency), agency policies, and procedures for
application. Every call, including information only calls, shall be documented. Documentation shall include
the type of information requested and the action taken.
Standard 2: Referral Provision
The I & R service shall provide information and referral services in which the inquirer has one-to-one
contact with an I & R specialist. The referral process consists of assessing the needs of the inquirer,
identifying appropriate resources, assessing appropriate response modes, indicating organizations
capable of meeting those needs, providing enough information about each organization to help inquirers
make an informed choice, helping inquirers for whom services are unavailable by locating alternative
resources, and, actively participating in linking the inquirer to needed services. Follow-up is required for
each referral. The referral cannot be counted until follow-up is complete.
Standard 3: Advocacy/lntervention
The I & R service shall offer advocacy to ensure that people receive the benefits and services to which
they are entitled and that organizations within the established service delivery system meet the collective
needs of the community. For purposes of these standards, "Advocacy" does not include legislative
advocacy (lobbying). All advocacy efforts shall be consistent with policies established by the governing
body of the I & R service and shall proceed only with the permission of the inquirer,
Standard 4: Follow- Up
Follow-up on referrals must be completed within 10 calendar days either by telephone or visit, to determine
that services are being provided and that the person or caregiver is satisfied with the services as provided
unless a crisis situation suggest more immediate follow-up
II. RESOURCE DATABASE
Standard 5: Inclusion/ Exclusion Criteria
The I & R service shall develop criteria for the inclusion or exclusion of agencies and programs in the
resource database. These criteria shall be uniformly applied and published so that staff and the public will
be aware of the scope and limitations of the database.
Standards 6: Data Elements
10
12/01
Contract Number AA-329
A standardized profile shall be developed for each county's organization within the planning and service
area The database shall include a providers legal name, common name and acronym, address (mailing
and physical location) telephone number(s) and a description of services,
Standard 7: Indexing the Resource Database! Search Methods
Information in the resource database shall be indexed and accessible in ways that support the I & R
process.
Standard 8: Database Maintenance
The resource database shall be updated through continuous revision or at intervals .::;ufficiently frequent to
ensure accuracy of information and comprehensiveness of its contents.
III. REPORTS AND MEASURE
Standard 9: Inauirer Data Collection
The I & R service shall establish and use a system for collecting and organizing inquirer data which
facilitates appropriate referrals and provides a basis for describing requests for service, identifying service
gaps and overlaps, assisting with needs assessments, supporting the development of products, identifying
issues for staff training and facilitating the development of the resource information system. Inquirer data
includes information gathered during follow-up as well as that acquired during the original contact.
Standard 10: Data Analvsis and Reporting
The I & R service shall develop reports using inquirer data and/or data from the resource database to
support community planning activities (or planning at other levels), internal analysis and advocacy. If
requested, data will made i:3vailable to the Department of Elder Affairs.
IV. COOPERATIVE RELATIONSHIPS
Standard 11: Cooperative Relationships within the Local I & R Svstem
In communities which have a multiplicity of comprehensive and specialized I & R providers, the I & R
service shall develop cooperative working relationships to build a coordinated I & R system which ensures
broad access to information and referral services, maximizes the utilization of existing I & R resources,
avoids duplication of effort and encourages seamless access to community resource information. I & R
services within the system may choose to be Afull service@ programs performing all necessary I & R
functions within their designated service area; or may prefer to partner with one or more I & R services to
share those functions. (e.g., one I & R service might build and maintain the resource database and
another might assume responsibility for service delivery)
Standard 12: Cooperative relationships within the Local Service Delivery Svstem
The I & R service shall strive to develop cooperative working relationships with local service providers to
build an integrated service delivery system which ensures broad access to community services, maximizes
11