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Item C03 BOARD OF COUNTY COMMISSIONERS C ounty of M onroe Mayor David Rice, District 4 Mayor Pro Tem Craig Cates, District 1 The Florida Keys Michelle Coldiron, District 2 Vacant, District 3 Holly Merrill Raschein, District 5 County Commission Meeting March 16, 2022 Agenda Item Number: C.3 Agenda Item Summary #10032 REVISED BACK-UP: Replaced Contract with final signed version. BULK ITEM: Yes DEPARTMENT: Public Libraries TIME APPROXIMATE:STAFF CONTACT: Kimberly Matthews (305) 292-4540 No AGENDA ITEM WORDING: Approval to purchase additional equipment and technologies from EnvisionWare, Inc to expand our existing Library circulation services to all library branches and additional sites as determined. This item approves the purchase of 2 24/7 library devices and 4 locker devices in the amount of $354,480. Funding is from the $975,469 grant from the State Library and includes $493,356 for the purchase of EnvisionWare, Inc. equipment and technologies that will be purchased in phases. The 24/7 library devices are specially built for Monroe County and require a 50% payment at the time of order. ITEM BACKGROUND: The Monroe County Public Library requests approval to purchase 2 24/7 library devices and four additional 24/7 hold locker devices for four of our locations from our circulation technology st provider, EnvisionWare, Inc. using grant funds. An essential component of a 21 Century Library is technology. Monroe County Public Library integrated the best technology and services into our newest location, the Marathon branch. The Library received a grant from the State of Florida, Department of State, Division of Library and Information Services for expenditure of $975,469 of American Rescue Plan Act funds to expand and add library technology throughout Monroe County Public Library system. The Monroe County Public Library System contracts with EnvisionWare, Inc. to provide augment circulation services that are only possible with the unique suite of products available through EnvisionWare, Inc. While other companies in the field produce self-check out machines and various circulation equipment, only EnvisionWare offers a complete suite of integrated products that include: self-checkout machines with integrated credit card capabilities, cloud-based PC Reservation, self-pay of fines/prints/copies, self-checkout of in-library tablets customized for adults and youth, a system-wide backbone of public computing capabilities that will replace the soon to be discontinued Useful system and a 24/7 hold locker suitable for outdoor use. The BOCC approved a sole-source procurement of the Envisionware system on 9/16/2020. The additional equipment and technologies covered in this agenda item utilize the continuation of existing services as defined in the Monroe County Procurement Manual, Ch7,A.2.(b) which states: “Where the procurement itself, due to the nature of the goods or services (i.e. in order to obtain conformity to existing contracted goods or services, in order to avoid the loss of warranty coverage, proprietary licensing, equipment capability, etc.), dictates sole source acquisition, the Requesting Department shall provide written justification as to the sole source nature of the procurement.” The Library system is coordinating with the Information Technology Department for the purchases of additional equipment and their integration into the system. Due to the nature of the implementation process, the Library needed to place the order for all EnvisionWare, Inc equipment approved by the DLIS ARPA grant (totaling $493,356*) in multiple invoices over several months. For example, the Library system must immediately start the retrospective conversion to RFID which requires the purchase of supplies and RFID readers/programmers. However, we were/are still securing the locations for holds lockers and the 24/7 library devices. For these reasons, everything could not be purchased at the same time. Attached to this agenda item are the final three quotes (covering the two 24/7 library devices, each quote is for $107,495 and the four Holds Lockers totaling $139,490 for a total of $354,480). As these devices are built specifically for Monroe County, the company requires 50% payment at the time of order for material and associated costs. *Please note that the $493,356 may increase nominally due to increased freight costs related to current supply chain issues. PREVIOUS RELEVANT BOCC ACTION: 2/16/2022—BOCC Approved the Library to purchase additional equipment and technologies from EnvisionWare, Inc to expand existing Library circulation services to all library branches and additional sites as determined. This item approved the purchase of self-checkout equipment, printing, self-pay station, PC reservations capabilities, and tablet stations in the amount of $119,190.94. Funding is from the $975,469 grant from the State Library and includes $493,356 for the purchase of EnvisionWare, Inc. equipment and technologies that will be purchased in phases over the next 3-4 months. 9/16/2020 –BOCC Approved a contract with EnvisionWare, Inc. to augment current circulation capabilities and services with hardware and third party software for the new Marathon branch library, including self-checkout, printing, self-pay station, PC reservations, and more at a cost of $60,799.94, which is funded from Library Impact Fees. (Agenda Item 7749). CONTRACT/AGREEMENT CHANGES: NA STAFF RECOMMENDATION: Approve DOCUMENTATION: Library - Envisionware Agmt - March 2022 v1_jdm FINAL_Signed Envisonware us-66489 Bernstein 24-235 quotation 2_14_22 Ex A US-70330 Tavernier 24L Comp Ex B Envisionware us-70330 Tavernier 24L quotation 2_28_22 Ex C 43041_Exhibit D jdm Signed Library - Envisionware Agmt - Jan 2021 signed Monroe County 24L Unique Attributes Envisionware Sole-Source Memo-K Matthews Monroe County FL Unique Attributes Envisionware CEO Letter Approval with Reservation FINANCIAL IMPACT: Effective Date: Upon Approval 3/16/2022 Expiration Date: NA Total Dollar Value of Contract: $354,480 Total Cost to County: $354,480 Current Year Portion: $354,480 Budgeted: Yes Source of Funds: 125-62041 · DLIS Florida ARPA Grant CPI: N/A Indirect Costs: N/A Estimated Ongoing Costs Not Included in above dollar amounts: N/A Revenue Producing: No If yes, amount: Grant: YES County Match: None Insurance Required: NA 03/17/22125-62041 · DLIS Florida ARPA Grant ($354,480.00) REVIEWED BY: Kimberly Matthews Completed 02/28/2022 5:14 PM James Molenaar Completed 03/01/2022 3:06 PM PurchasingCompleted 03/01/2022 3:21 PM Budget and FinanceCompleted 03/01/2022 4:28 PM Maria Slavik Completed 03/01/2022 4:34 PM Lindsey BallardCompleted 03/01/2022 4:42 PM Board of County Commissioners Pending 03/16/2022 9:00 AM Rvpubujpo VT.7759: 803:03132 Cjmm!Up UPUBM Mjtb!Cpplfs Npospf!Dpvouz 2211!Tjnpoupo!Tusffu %218-5:6/11 Tvjuf!3.379 Lfz!Xftu!GM!44151 Rvpuf!Fyqjsft;!502503133 Vojufe!Tubuft Gfefsbm!FJODvssfodzUfsntTbmft!Sfq 69.35356:6VT!Epmmbs+61&Efq}Cbm.41}!Fwbot-!Lfo Tfswjdft.Bddfqu Rvpubujpo!Ujumf Nfnp 35!Ipvs!Mjcsbsz!gps!Cfsotufjo!Qbsl!! 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Upubm%218-731/11 4 Uijt!jogpsnbujpo!jt!dpoÑefoujbm!boe!qspqsjfubsz!up!FowjtjpoXbsf-!Jod/ D/4 BOARD OF COUNTY COMMISSIONERS C ounty of M onroe Mayor David Rice, District 4 Mayor Pro Tem Craig Cates, District 1 The Florida Keys Michelle Coldiron, District 2 Vacant, District 3 Holly Merrill Raschein, District 5 County Commission Meeting March 16, 2022 Agenda Item Number: C.3 Agenda Item Summary #10032 BULK ITEM: Yes DEPARTMENT: Public Libraries TIME APPROXIMATE: STAFF CONTACT: Kimberly Matthews (305) 292-4540 No AGENDA ITEM WORDING: Approval to purchase additional equipment and technologies from EnvisionWare, Inc to expand our existing Library circulation services to all library branches and additional sites as determined. This item approves the purchase of 2 24/7 library devices and 4 locker devices in the amount of $354,480. Funding is from the $975,469 grant from the State Library and includes $493,356 for the purchase of EnvisionWare, Inc. equipment and technologies that will be purchased in phases. The 24/7 library devices are specially built for Monroe County and require a 50% payment at the time of order. ITEM BACKGROUND: The Monroe County Public Library requests approval to purchase 2 24/7 library devices and four additional 24/7 hold locker devices for four of our locations from our circulation technology st provider, EnvisionWare, Inc. using grant funds. An essential component of a 21 Century Library is technology. Monroe County Public Library integrated the best technology and services into our newest location, the Marathon branch. The Library received a grant from the State of Florida, Department of State, Division of Library and Information Services for expenditure of $975,469 of American Rescue Plan Act funds to expand and add library technology throughout Monroe County Public Library system. The Monroe County Public Library System contracts with EnvisionWare, Inc. to provide augment circulation services that are only possible with the unique suite of products available through EnvisionWare, Inc. While other companies in the field produce self-check out machines and various circulation equipment, only EnvisionWare offers a complete suite of integrated products that include: self-checkout machines with integrated credit card capabilities, cloud-based PC Reservation, self-pay of fines/prints/copies, self-checkout of in-library tablets customized for adults and youth, a system-wide backbone of public computing capabilities that will replace the soon to be discontinued Useful system and a 24/7 hold locker suitable for outdoor use. The BOCC approved a sole-source procurement of the Envisionware system on 9/16/2020. The additional equipment and technologies covered in this agenda item utilize the continuation of existing services as defined in the Monroe County Procurement Manual, Ch7,A.2.(b) which states: Qbdlfu!Qh/!271 D/4 e. in order to obtain conformity to existing contracted goods or services, in order to avoid the loss of warranty coverage, proprietary licensing, equipment capability, etc.), dictates sole source acquisition, the Requesting Department shall provide written justification as to the sole The Library system is coordinating with the Information Technology Department for the purchases of additional equipment and their integration into the system. Due to the nature of the implementation process, the Library needed to place the order for all EnvisionWare, Inc equipment approved by the DLIS ARPA grant (totaling $493,356*) in multiple invoices over several months. For example, the Library system must immediately start the retrospective conversion to RFID which requires the purchase of supplies and RFID readers/programmers. However, we were/are still securing the locations for holds lockers and the 24/7 library devices. For these reasons, everything could not be purchased at the same time. Attached to this agenda item are the final threequotes (covering the two 24/7 library devices, each quote is for $107,495 and the four Holds Lockers totaling $139,490 for a total of $354,480). As these devices are built specifically for Monroe County, the company requires 50% payment at the time of order for material and associated costs. *Please note that the $493,356 may increase nominally due to increased freight costs related to current supply chain issues. PREVIOUS RELEVANT BOCC ACTION: 2/16/2022BOCC Approved the Library to purchase additional equipment and technologies from EnvisionWare, Inc to expand existing Library circulation services to all library branches and additional sites as determined. This item approved the purchase of self-checkout equipment, printing, self-pay station, PC reservations capabilities, and tablet stations in the amount of $119,190.94. Funding is from the $975,469 grant from the State Library and includes $493,356 for the purchase of EnvisionWare, Inc. equipment and technologies that will be purchased in phases over the next 3-4 months. 9/16/2020 BOCC Approved a contract with EnvisionWare, Inc. to augment current circulation capabilities and services with hardware and third party software for the new Marathon branch library, including self-checkout, printing, self-pay station, PC reservations, and more at a cost of $60,799.94, which is funded from Library Impact Fees. (Agenda Item 7749). CONTRACT/AGREEMENT CHANGES: NA STAFF RECOMMENDATION: Approve DOCUMENTATION: Library - Envisionware Agmt - March 2022 v1_jdm FINAL_Signed Envisonware us-66489 Bernstein 24-235 quotation 2_14_22 Ex A US-70330 Tavernier 24L Comp Ex B Envisionware us-70330 Tavernier 24L quotation 2_28_22 Ex C Qbdlfu!Qh/!272 D/4 43041_Exhibit D jdm Signed Library - Envisionware Agmt - Jan 2021 signed Monroe County 24L Unique Attributes Envisionware Sole-Source Memo- K Matthews Monroe County FL Unique Attributes Envisionware CEO Letter Approval with Reservation FINANCIAL IMPACT: Effective Date: Upon Approval 3/16/2022 Expiration Date: NA Total Dollar Value of Contract: $354,480 Total Cost to County: $354,480 Current Year Portion: $354,480 Budgeted: Yes Source of Funds: 125-62041 · DLIS Florida ARPA Grant CPI: N/A Indirect Costs: N/A Estimated Ongoing Costs Not Included in above dollar amounts: N/A Revenue Producing: No If yes, amount: Grant: YES County Match: None Insurance Required: NA 03/17/22 125-62041 · DLIS Florida ARPA Grant ($354,480.00) REVIEWED BY: Kimberly Matthews Completed 02/28/2022 5:14 PM James Molenaar Completed 03/01/2022 3:06 PM Purchasing Completed 03/01/2022 3:21 PM Budget and Finance Completed 03/01/2022 4:28 PM Maria Slavik Completed 03/01/2022 4:34 PM Lindsey Ballard Completed 03/01/2022 4:42 PM Board of County Commissioners Pending 03/16/2022 9:00 AM Qbdlfu!Qh/!273 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!274 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!275 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!276 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!277 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!278 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!279 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!27: D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!281 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!282 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!283 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!284 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!285 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!286 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!287 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!288 D/4/b Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Nbsdi!3133!w2`ken!GJOBM`Tjhofe!\\Sfwjtjpo!2^!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm Qbdlfu!Qh/!289 D/4/b Rvpubujpo VT.7759: 803:03132 Cjmm!Up UPUBM Mjtb!Cpplfs Npospf!Dpvouz 2211!Tjnpoupo!Tusffu %218-5:6/11 Tvjuf!3.379 Lfz!Xftu!GM!44151 Rvpuf!Fyqjsft;!502503133 Vojufe!Tubuft Gfefsbm!FJODvssfodzUfsntTbmft!Sfq 69.35356:6VT!Epmmbs+61&Efq}Cbm.41}!Fwbot-!Lfo Tfswjdft.Bddfqu Rvpubujpo!Ujumf Nfnp 35!Ipvs!Mjcsbsz!gps!Cfsotufjo!Qbsl!! 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Kbnft!E/!Npmfobbs Ebuf;!3133/14/12!22;29;62!.16(11( Qbdlfu!Qh/!321 D/4/g HARDWARE AND SOFTWARE LICENSE PURCHASE AGREEMENT BETWEEN ENVISIONWARE, INC. AND MONROE COUNTY THIS HARDWARE AND SOFTWARE LICENSE PURCHASEAGREEMENT is made and entered into this 20th day of January, 2021 by and between ENVISIONWARE, INC., hereinafter referred to as “ENVISIONWARE"; a Georgia Corporation, authorized to do business in the State of Florida, whose address is 2855 Premiere Parkway, Suite A, Duluth, Georgia 30097- 5201,and MONROE COUNTY BOARD OF COUNTY COMMISSIONERS, hereinafter referred to as "COUNTY", a political subdivision of the State of Florida, whose address is 1100 Simonton Street, Key West, Florida 33040. WITNESSETH 1)Term.This Agreement shall be for a period of Three (3)years commencing on February 1, 2021 and terminating January 31, 2024. 2)Scope Of Work/Payments. A)ENVISIONWARE shall provide the hardware and software services listed in Composite Exhibit A - ENVISIONWARE Quotation # US-62671 dated 1/7/2021, US-62672 dated 1/7/2021, US-62674 dated 1/7/2021, and US-62675 dated 1/7/2021 (hereafter “Price Quotes”) B)COUNTY shall pay ENVISONWARE for the faithful performance of said services the sum of Ninety-five Thousand Two Hundred Sixty and 03/100 ($95,260.03) Dollars in accordance with Exhibit A.COUNTY’S performance and obligation to pay under this agreement, is contingent upon annual appropriation by the Board of County Commissioners. C)COUNTYshall pay in accordance with the Florida Local Government Prompt Payment Act upon submission of a proper invoice by ENVISIONWARE. D)ENVISIONWAREshall submit to County invoices with supporting documentation acceptable to the Clerk, on a monthly schedule in arrears. Acceptability to the Clerk is based on generally accepted accounting principles and such laws, rules and regulations as may govern the Clerk’s disbursal of funds. 3)Incorporation of Terms and Conditions. The terms and conditions of the Price Quote attached hereto as Exhibit A and the ENVISONWARE End User License Agreement (hereafter “EULA”) attached as Exhibit B are hereby incorporated as if fully set forth herein.The Price Quote, the EULA and this Hardware and Software License Purchase Agreement shall be collectivelyknown as the “Agreement”. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!322 D/4/g 4) Books, Records and Documents.ENVISIONWAREshall maintain all books, records, and documents directly pertinent to performance under this Agreement in accordance with generally accepted accounting principles consistently applied. Records shall be retained for a period of fiveyears from the termination of this agreement.Each party to this Agreement or its authorized representatives shall have reasonable and timely access to such records of each other party to this Agreement for public records purposes during the term of the Agreement and for five years following the termination of this Agreement. If an auditor employed by the COUNTY or Clerk determines that monies paid to ENVISIONWAREpursuant to this Agreement were spent for purposes not authorized by this Agreement, ENVISIONWARE shall repay the monies together with interest calculated pursuant to Sec. 55.03, of the Florida Statutes, running from the date the monies were paid by the COUNTY. 5)Severability. If any term, covenant, condition or provision ofthe Agreement(or the application thereof to any circumstance or person) shall be declared invalid or unenforceable to any extent by a court of competent jurisdiction, the remaining terms, covenants, conditions and provisions of the Agreement,shall not be affected thereby; and each remaining term, covenant, condition, and provision of the Agreementshallbe valid and enforceable to the fullest extent permitted by law unless the enforcement of the remaining terms, covenants, conditions and provisions would prevent the accomplishment of the original intent of the Agreement. The parties agree to reform the Agreement to replace any stricken provision with a valid provision that comes as close as possible to the intent of the stricken provision. 6)Attorney’s Fees and Costs.The partiesagree that in the event any cause of action or administrative proceeding is initiated or defended by any party relative to the enforcement or interpretation of the Agreement, the prevailing party shall be entitled to reasonable attorney’s fees, court costs, investigative, and out-of-pocket expenses, as an award against the non-prevailing party, and shall include attorney’s fees, courts costs, investigative, and out-of-pocket expenses in appellate proceedings. Mediation proceedings initiated and conductedpursuant to this Agreement shall be in accordance with the Florida Rules of Civil Procedure and usual and customary procedures required by the circuit court of Monroe County. 7) Binding Effect. The terms, covenants, conditions, and provisions of the Agreement shall bind and inure to the benefit of the COUNTY and ENVISIONWAREand their respective legal representatives, successors, and assigns. 8) Authority. Each party represents and warrants to the other that the execution, delivery and performance ofthis Agreement have been duly authorized by all necessary County and corporate action, as required by law. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!323 D/4/g 9)Adjudication of Disputes or Disagreements.COUNTY and ENVISIONWAREagree that all disputes and disagreements shall be attempted to be resolved by meet and confer sessions between representatives of each of the parties. The COUNTY and ENVISIONWARE representative shall try to resolve the claim or dispute with meet and confer sessions. If the issue or issues are still not resolved to the satisfaction of the parties, then any party shall have the right to seek such relief or remedy as may be provided by this Agreement or by Florida law. This Agreement is not subject to arbitration. 10)Cooperation.In the event any administrative or legal proceeding is instituted against either party relating to the formation, execution, performance, or breach of this Agreement, COUNTY and ENVISIONWAREagree to participate, to the extent required by the other party, in all proceedings, hearings, processes, meetings, and other activities related to the substance of this Agreement or provision of the services under this Agreement. COUNTY and ENVISIONWARE specifically agree that no party to this Agreement shall be required to enter into any arbitration proceedings related to this Agreement. 11)Nondiscrimination.The parties agree that there will be no discrimination against any person, and it is expressly understood that upon a determination by a court of competent jurisdiction that discrimination has occurred, this Agreement automatically terminates without any further action on the part of any party, effective the date of the court order. The parties agree to comply with all Federal and Florida statutes, and all local ordinances, as applicable, relating to nondiscrimination. These include but are not limited to: 1) Title VII of the Civil Rights Act of 1964 (PL 88-352), which prohibit discrimination in employment on the basis of race, color, religion, sex, and national origin; 2) Title IX of the Education Amendment of 1972, as amended (20 USC §§ 1681-1683, and 1685-1686), which prohibits discrimination on the basis of sex; 3) Section 504 of the Rehabilitation Act of 1973, as amended (20 USC § 794), which prohibits discrimination on the basis of handicaps; 4) The Age Discrimination Act of 1975, as amended (42 USC §§ 6101-6107), which prohibits discrimination on the basis of age; 5) The Drug Abuse Office and Treatment Act of 1972 (PL 92-255), as amended, relating to nondiscrimination on the basis of drug abuse; 6) The Comprehensive Alcohol Abuse and Alcoholism Prevention, Treatment and Rehabilitation Act of 1970 (PL 91 616), as amended, relating to nondiscrimination on the basis of alcohol abuseor alcoholism; 7) The Public Health Service Act of 1912, §§ 523 and 527 (42 USC §§ 690dd-3 and 290ee-3), as amended, relating to confidentiality of alcohol and drug abuse patient records; 8) Title VIII of the Civil Rights Act of 1968 (42 USC §§ 3601 et seq.), as amended, relating to nondiscrimination in the sale, rental or financing of housing; 9) The Americans with Disabilities Act of 1990 (42 USC §§ 12101Note), as amended from time to time, relating to nondiscrimination in employment on the basis of disability; 10) Monroe County Code Chapter 14, Article II, which prohibits discrimination on the basis of race, color, sex, religion, national origin, ancestry, sexual orientation, gender identity or expression, familial status or age; and 11) Any other Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!324 D/4/g nondiscrimination provisions in any federal or state statutes which may apply to the parties to, or the subject matter of, this Agreement. 12)Covenant of No Interest.COUNTY and ENVISIONWAREcovenant that neither presently has any interest, and shall not acquire any interest, which would conflict in any manner or degree with its performance under this Agreement, and that only interest of each is to perform and receive benefits as recited in this Agreement. 13)Code of Ethics. County agrees that officers and employees of the County recognize and will be required to comply with the standards of conduct for public officers and employees as delineated in Section 112.313, Florida Statutes, regarding, but not limited to, solicitation or acceptance of gifts; doing business with one’s agency; unauthorized compensation; misuse of public position, conflicting employment or contractual relationship; and disclosure or use of certain information. 14)Public Records Compliance.ENVISIONWAREshallcomply with Florida public records laws, including but not limited to Chapter 119, Florida Statutes and Section 24 of article I of the Constitution of Florida. The COUNTY and ENVISIONWAREshall allow and permit reasonable access to, and inspection of, all documents, records, papers, letters or other “public record” materials in its possession or under its control subject to the provisions of Chapter 119, Florida Statutes, and made or received by the COUNTY and ENVISIONWAREin conjunction with this Agreement and related to Agreementperformance.The COUNTYshall not have the right to access proprietary informationor information that is otherwise exempt under Florida public records law. The COUNTYshall have the right to unilaterally cancel this contract upon violation of this provision by ENVISIONWARE. Failure of ENVISIONWAREto abide by the terms of this provision shall be deemed a material breach of this contract and the COUNTYmay enforce the terms of this provision in the form of a court proceeding and shall, as a prevailing party, be entitled to reimbursement of all attorney’s fees and costs associated with that proceeding. This provision shall survive any termination or expiration ofthe contract. ENVISIONWARE is encouraged to consult with its advisors about Florida Public Records Law in order to comply with this provision. 15)Non-Waiver of Immunity. Notwithstanding the provisions of Sec. 768.28, Florida Statutes, the participation of the COUNTY and ENVISIONWAREin this Agreement and the acquisition of any commercial liability insurance coverage, self-insurance coverage, or local government liability insurance pool coverage shall not be deemed a waiver of immunity to the extent of liability coverage, nor shall any Agreement entered into by the COUNTYbe required to contain any provision for waiver. 16)Privileges and Immunities.All of the privileges and immunities from liability, exemptions from laws, ordinances, and rules and pensions and relief, disability, workers’ Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!325 D/4/g compensation, and other benefits which apply to the activity of officers, agents, or employees of any public agents or employees of the COUNTY, when performing their respective functions under this Agreement within the territorial limits of the County shall apply to the same degree and extent to the performance of such functions and duties of such officers, agents, volunteers, or employees outside the territorial limits of the County. 17)Legal Obligations and Responsibilities:Non-Delegation of Constitutional or Statutory Duties. This Agreement is not intended to, nor shall it be construed as, relieving any participating entity from any obligation or responsibility imposed upon the entity by law except to the extent of actual and timely performance thereof by any participating entity, in which case the performance may be offered in satisfaction of the obligation or responsibility. Further, this Agreement is not intended to, nor shall it be construed as, authorizing the delegation of the constitutional or statutory duties of the COUNTY, except to the extent permitted by the Florida constitution, state statute, and case law. 18)Non-Reliance by Non-Parties. No person or entity shall be entitled to rely upon the terms, or any of them, of this Agreement to enforce or attempt to enforce any third-party claim or entitlement to or benefit of any service or program contemplated hereunder, and the COUNTY and ENVISIONWAREagree that neither the COUNTY and ENVISIONWAREnor any agent, officer, or employee of either shall have the authority to inform, counsel, or otherwise indicate that any particular individual or group of individuals, entity or entities, have entitlements or benefits under this Agreement separate and apart, inferior to, or superior to the community in general or for the purposes contemplated in this Agreement. 19)Attestations.ENVISIONWAREagrees to execute such documents as the County may reasonably require, to include a Public Entity Crime Statement, an Ethics Statement, and a Drug- Free Workplace Statement. (attached as Exhibit C) 20)No Personal Liability. No covenant or agreement contained herein shall be deemed to be a covenant or agreement of any member, officer, agent or employee of the partiesin his or her individual capacity, and no member, officer, agent or employee of the partiesshall be liable personally on this Agreement or be subject to any personal liability or accountability by reason of the execution of this Agreement. 21)Insurance Requirements. ENVSIONWAREshall furnish Certificates of Insurance indicating the required coverage limitations in the following amounts: CoverageRequired Limits Commercial General Liability$500,000 Vehicle Liability$300,000 Workers’ CompensationStatutory Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!326 D/4/g Employers Liability $500,000/$500,000/$500,000 Monroe County Board of County Commissioners must be listed as Certificate Holder and included as Additional Insured on General and Vehicle Liability. 22)Indemnification/Hold Harmless.Notwithstanding any minimum insurance requirements prescribed elsewhere in this Agreement, ENVISIONWARE shall defend, indemnify and hold the COUNTY and the COUNTY’s elected and appointed officers and employees harmless from and against (i) any claims, actions or causes of action, (ii) any litigation, administrative proceedings, appellate proceedings, or other proceedings relating to any type of injury (including death), loss, damage, fine, penalty or business interruption, and (iii) any costs or expenses that may be asserted against, initiated with respect to, or sustained by, any indemnified party by reason of, or in connection with, (A) any activity of ENVISIONWARE or any of its employees, agents, contractors or other invitees during the term of this Agreement, (B) the negligence or willful misconduct of ENVISIONWARE or any of its employees, agents, sub-contractors or other invitees, or (C) ENVISIONWARE's default in respect of any of the obligations that it undertakes under the terms of this Agreement, except to the extent the claims, actions, causes of action, litigation, proceedings, costs or expenses arise from the intentional or sole negligent acts or omissions of the COUNTY or any of its employees, agents, contractors or invitees (other than ENVISIONWARE). Insofar as the claims, actions, causes of action, litigation, proceedings, costs or expenses relate to events or circumstances that occur during the term of this Agreement, this section will survive the expiration of the term of this Agreement or any earlier termination of this Agreement. 23)Notices. - Any notice of other communication from either party to the other pursuant to this agreement is sufficiently given or communicated if sent by registered mail, with proper postage and registration fees prepaid, addressed to the party for whom intended, at the following addresses: For COUNTY: For ENVISIONWARE County Administrator ___________________________ 1100 Simonton Street ___________________________ Key West, FL 33040 ___________________________ And Monroe County Attorney’s Office 1111 12th St., Suite 408 Key West, Fl. 33040 or to such other address as the party being given such notice shall from time to time designate to the other by notice given in accordance herewith. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!327 D/4/g 24)Governing Law, Venue, and Interpretation. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida applicable to Agreements made and to be performed entirely in the State. In the event that any cause of action or administrative proceeding is instituted for the enforcement or interpretation of this Agreement, the COUNTY and ENVISIONWARE agree that venue will lie in the appropriate court or before the appropriate administrative body in Monroe County, Florida. 25)Termination for Convenience/Cause A)Either of the parties hereto may cancel this Agreement without cause by giving the other party sixty (60) days written notice of its intention to do so. B)Termination for Cause and Remedies: In the event of breach of any contract terms, the COUNTY retains the right to terminate this Agreement. The COUNTY may also terminate this agreement for cause with ENVISIONWARE should ENVISIONWARE fail to perform the covenants herein contained at the time and in the manner herein provided. In the event of such termination, prior to termination, the COUNTY shall provide ENVISIONWARE with five (5) calendar days’ notice and provide ENVISIONWARE with an opportunity to cure the breach that has occurred. If the breach is not cured, the Agreement will be terminated for cause. If the COUNTY terminates this agreement with ENVISIONWARE, COUNTY shall pay ENVISIONWARE the sum due ENVISIONWARE under this agreement prior to termination, unless the cost of completion to the COUNTY exceeds the funds remaining in the contract; however, the COUNTY reserves the right to assert and seek an offset for damages caused by the breach. The maximum amount due to ENVISIONWARE shall not in any event exceed the spending cap in this Agreement. In addition, the COUNTY reserves all rights available to recoup monies paid under this Agreement, including the right to sue for breach of contract and including the right to pursue a claim for violation of the COUNTY’s False Claims Ordinance, located at Section 2-721 et al. of the Monroe County Code. 26)Mutual Review.This Areement has been carefully reviewed by ENVISIONWARE and the COUNTY. Therefore, this Agreement is not to be construed against either party on the basis of authorship. 27)Entire Agreement.This writing embodies the entire agreement and understanding between the parties hereto, and there are no other agreements and understandings, oral or written, with reference to the subject matter hereof that are not merged herein and superseded hereby. Any amendment to this Agreement shall be in writing, approved by the Board of County Commissioners, and signed by both parties before it becomes effective. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!328 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!329 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!32: D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!331 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!332 D/4/g EBUF!)NN0EE0ZZZZ* DFSUJGJDBUF!PG!MJBCJMJUZ!JOTVSBODF UIJT!DFSUJGJDBUF!JT!JTTVFE!BT!B!NBUUFS!PG!JOGPSNBUJPO!POMZ!BOE!DPOGFST!OP!SJHIUT!VQPO!UIF!DFSUJGJDBUF!IPMEFS/!UIJT DFSUJGJDBUF!EPFT!OPU!BGGJSNBUJWFMZ!PS!OFHBUJWFMZ!BNFOE-!FYUFOE!PS!BMUFS!UIF!DPWFSBHF!BGGPSEFE!CZ!UIF!QPMJDJFT CFMPX/!!UIJT!DFSUJGJDBUF!PG!JOTVSBODF!EPFT!OPU!DPOTUJUVUF!B!DPOUSBDU!CFUXFFO!UIF!JTTVJOH!JOTVSFS)T*-!BVUIPSJ\[FE SFQSFTFOUBUJWF!PS!QSPEVDFS-!BOE!UIF!DFSUJGJDBUF!IPMEFS/ JNQPSUBOU;!!Jg!uif!dfsujgjdbuf!ipmefs!jt!bo!BEEJUJPOBM!JOTVSFE-!uif!qpmjdz)jft*!nvtu!ibwf!BEEJUJPOBM!JOTVSFE!qspwjtjpot!ps!cf!foepstfe/ Jg!TVCSPHBUJPO!JT!XBJWFE-!tvckfdu!up!uif!ufsnt!boe!dpoejujpot!pg!uif!qpmjdz-!dfsubjo!qpmjdjft!nbz!sfrvjsf!bo!foepstfnfou/!!B!tubufnfou!po uijt!dfsujgjdbuf!epft!opu!dpogfs!sjhiut!up!uif!dfsujgjdbuf!ipmefs!jo!mjfv!pg!tvdi!foepstfnfou)t*/ DPOUBDU QSPEVDFS OBNF; GBY QIPOF )B0D-!Op*; )B0D-!Op-!Fyu*; F.NBJM BEESFTT; JOTVSFS)T*!BGGPSEJOH!DPWFSBHFOBJD!$ JOTVSFS!B!; JOTVSFE JOTVSFS!C!; JOTVSFS!D!; JOTVSFS!E!; JOTVSFS!F!; JOTVSFS!G!; DPWFSBHFTDFSUJGJDBUF!OVNCFS;SFWJTJPO!OVNCFS; THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. BEEMTVCS QPMJDZ!FGGQPMJDZ!FYQ JOTS UZQF!PG!JOTVSBODFMJNJUT QPMJDZ!OVNCFS MUS)NN0EE0ZZZZ*)NN0EE0ZZZZ* JOTEXWE DPNNFSDJBM!HFOFSBM!MJBCJMJUZ EACH OCCURRENCE$ DAMAGE TO RENTED CLAIMS-MADEOCCUR$ PREMISES (Ea occurrence) MED EXP (Any one person)$ PERSONAL & ADV INJURY$ GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE$ PRO- POLICYLOCPRODUCTS - COMP/OP AGG$ JECT $ OTHER: COMBINED SINGLE LIMIT BVUPNPCJMF!MJBCJMJUZ$ (Ea accident) ANY AUTO BODILY INJURY (Per person)$ OWNEDSCHEDULED BODILY INJURY (Per accident)$ AUTOS ONLYAUTOS NON-OWNED HIREDPROPERTY DAMAGE $ (Per accident) AUTOS ONLYAUTOS ONLY $ VNCSFMMB!MJBC EACH OCCURRENCE$ OCCUR FYDFTT!MJBC CLAIMS-MADEAGGREGATE$ $ DEDRETENTION$ PEROTH- XPSLFST!DPNQFOTBUJPO STATUTEER BOE!FNQMPZFST(!MJBCJMJUZ Z!0!O ANYP ROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT$ O!0!B OFFICER/MEMBER EXCLUDED? )Nboebupsz!jo!OI* E.L. DISEASE - EA EMPLOYEE$ If yes, describe under E.L. 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Tvcupubm%44-636/11 Gsfjhiu!dibshft!bsf!ftujnbufe<!bduvbm!dibshft!xjmm!cf!cjmmfe/Gsfjhiu%:32/2: Tfoe!zpvs!qvsdibtf!psefs!ps!fnbjm!dposnbujpo!up;Upubm!Uby!%1/11 FNBJM;!!psefstAfowjtjpoxbsf/dpn!!}!!GBY;!,2!789/493/7612 Tuboebse!ufsnt!boe!dpoejujpot!bqqmz;!iuuq;00tztufn/fowjtjpoxbsf/dpn0ufsnt!QTU.DB Upubm%45-557/2: Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT 4 Uijt!jogpsnbujpo!jt!dpoefoujbm!boe!qspqsjfubsz!up!FowjtjpoXbsf-!Jod/ Qbdlfu!Qh/!343 VT.73786 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!344 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!345 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!346 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!347 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!348 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!349 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!34: D/4/g o o o o o Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!351 D/4/g o o o o o o Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!352 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!353 D/4/g Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!354 D/4/g FOWJTJPOXBSF-!JOD/ FOE!VTFS!MJDFOTF!BHSFFNFOU!BOE!MJNJUFE!XBSSBOUZ!)”FVMB•* JNQPSUBOU;!PLEASE READ THE TERMS AND CONDITIONS OF THIS EULA CAREFULLY BEFORE USING THE SOFTWARE. ENVISIONWARE, INC. (“ENVISIONWARE”) IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL, THE ORGANIZATION, OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE (REFERRED TO AS “YOU” OR “YOUR”) ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS EULA. UPON AND AS OF THE DATE ENVISIONWARE SENDS AN EMAIL TO YOU (THE “EFFECTIVE DATE”) ISSUING CREDENTIALS TO LOG INTO ENVISIONWARE’S WEBSITE FROM WHERE THE SOFTWARE MAY BE DOWNLOADED, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS EULA. IFYOUDONOTAGREETOTHETERMSANDCONDITIONSOFTHISEULA,DONOTATTEMPTTODOWNLOADOR INSTALL THE SOFTWARE, OR, IF INSTALLED, MAKE NO FURTHER USE OF THE SOFTWARE, AND NOTIFY IN WRITING ENVISIONWARE OR THE RESELLER FROM WHOM IT WAS ACQUIRED WITHIN THIRTY (30) DAYS OF PURCHASE, AND THE PURCHASE PRICE WILL BEREFUNDED. 2/Mjdfotf;!The software and documentation (collectively the “Software”) are owned by and are the property of EnvisionWareoritslicensorsandareprotectedbycopyrightandotherintellectualpropertylaws.Somelicensorsmaybe expressorintendedbeneficiariesofthisEULA.SubjecttoallofthetermsandconditionsofthisAgreement,EnvisionWare grantsyou a limited,non-exclusive,worldwide,non-transferable,non-sublicensablelicensetousetheSoftwareforwhich youhavebeenissued a ProductKeybyEnvisionWareoranauthorizeddistributororreseller,butonlyinaccordancewith (i)the documentation, (ii) the restrictions contained herein and any restrictions on the applicable invoice, and (iii) the numberofauthorizedusers.PortionsofsomeSoftwaremodulesarelicensedfromArtifexSoftware,Inc.Portionsofsome modules may contain MySQL connector (under the GNU GPL v2 license athttp://www.gnu.org/licenses/gpl-2.0.html). Portions of some modules may contain the MS access driver, licensed from Microsoft Corporation. Portions of some modulesmaybelicensedundertheMicrosoftReciprocalLicense(MS-RL)http://opensource.org/licenses/ms-rl.Portions of some Software modules are licensed under the Apache License, Version 2.0; you may not use these files except in compliance with the Apache License. The Apache License is available athttp://www.apache.org/licenses/LICENSE-2.0. Unlessrequiredbyapplicablelaworagreedtoinwriting,softwaredistributedundertheApacheLicenseisdistributedon an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND,either express or implied. See the Apache License for the specific language governing permissions and limitations under the Apache License. Portions of someSoftwaremodulesarelicensedundertheMITExpatLicense.ThisEULAalsoincorporatesthetermsoftheVerifone Pass Through Terms of Use and Payment Express End User License Agreement attached hereto, as applicable to your purchase. This EULA also governs any future releases, revisions, or enhancements to the Software that EnvisionWare may furnish to you. Your rights and obligations with respect to the use of this Software are asfollows: A.Zpvnbz: i.usetheSoftwareonthequantityandtypeofcomputersindicatedonEnvisionWareinvoice.Youmaymakethat number of copies of the Software licensed to you by EnvisionWare. ii.makeonecopyoftheSoftwareforarchivalpurposes,orcopytheSoftwareontotheharddiskofyourcomputer and retain the original for archivalpurposes; iii.usetheSoftwareon a network,providedthatyouhave a licensedcopyoftheSoftwareforeachcomputerthat can access the Software over that network;and, iv.make printed copies of electronic documentation for your internaluse. B.Zpv!nbzopu: i.transfer, assign, convey, sublicense, rent or lease the Software (or any portion thereof) to another person or entityorunlicenseddivision,subsidiary,oraffiliate(ortoanyoneotherthantheentitynamedaslicenseeasappearingon thesoftwaresplashscreen),otherthanto a successoragency,andanytransferinviolationhereof shallbeof nopoweror effect; ii.distribute, sell, sublicense, rent, leaseorusetheSoftware(oranyportionthereof)fortimesharing,hosting, serviceproviderorlikepurposes, except asexpresslypermittedunderthisAgreement; iii.reverseengineer, decompile,disassemble, modify, translate, makeanyattempttodiscover,modifyorusethe sourcecode, underlyingideas, algorithms, fileformatsorprogramminginterfacesoftheSoftwarebyanymeans whatsoever(except andonlytotheextent that applicablelawprohibitsorrestrictsreverseengineeringrestrictions),or createderivativeworksfromtheSoftware(anysuchmodificationsshallautomaticallybeownedbyEnvisionWareupon Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!355 D/4/g 2 creation); iv.utilizeanyequipment,device,software,orothermeans designedtocircumventorremoveanyformofproduct key or copy protection used by EnvisionWare in connection with the Software, or use the Software together with any authorization code, product key, serial number, or other copy protection device not supplied by EnvisionWare or through an authorized distributor orreseller; v.use the Software to develop or facilitate development of a product which is competitive with any EnvisionWare product offerings; vi.post or otherwise publish electronic documentation of the Software for access outside the licensed organization; vii.use a previous version or copy of the Software after you have installed a replacement set or anupgraded version and, upon upgrading the Software, all copies of the prior version must be uninstalled or renderedunusable; viii.use a later version of the Softwarethan is provided in the email with the login credentials except as provided under the Software Product Warranty, unless you have purchased maintenance and update service or have otherwise separately acquired the right to use such laterversion; ix.remove anyproduct identification, proprietary, copyright or other notices contained in theSoftware; x.provide any product key or login information to a third party;or xi.use the Software or product keys in any manner not expressly authorized by thisEULA. 3/UijsuzEbz!NpofzCbdlHvbsbouff;IfyouaretheoriginallicenseeoftheSoftwareandaredissatisfiedwithitforany reason,andifatanytimeduringthethirty(30)dayperiodfollowingtheEffectiveDateyouemailEnvisionWareconfirming yourcompleteremovalanddeletionofthecompleteproductandprovide a signedstatementtoEnvisionWareattestingto removal of all software components, then EnvisionWare will provide a full refund, subject to the provisions of the HardwareReturnPolicybelow.Notwithstandingtheforegoingsentence,intheeventsufficientfundsfortheperformance of this Agreement are not appropriated by you in any fiscal year covered by this Agreement, you may terminate this Agreement by providing thirty (30) days’ prior written notice, provided that you shall pay all amounts owed up to the effective dateofsuchterminationandEnvisionWareshallbereimbursedanyresultingunamortized,reasonablyincurred, nonrecurring costs. EnvisionWare will not be reimbursed any costs amortized beyond the initial term of theAgreement. 4/Ibsexbsf!Sfuvso!Qpmjdz;!Custom printed RFID tags, manufactured, built-to-order or custom-configured Hardwareas designated on a Quotation, such as but not limited to, kiosks or sorters, may not be returned or canceled for anyreason. Custom items include any item listed in an EnvisionWare quotation, product description or order form as being a custom item, or any item which is modified by EnvisionWare after installation. Standard Hardware products may be accepted for return within ninety (90) days of the date of invoice subject to advance, written approval expressed in the form of an EnvisionWare Return Merchandise Authorization (“RMA”). EnvisionWare, at its sole discretion, may grant the right to returnstandardHardwareproductsduringthisreturnperiod.Anysuchreturnsaresubjectto a 20%restockingfeeunless EnvisionWare determines that the cause of the return is a result of an error on the part of EnvisionWare, in which case EnvisionWaremaywaiveallorpartoftherestockingfee.NoHardwareproductwillbeacceptedforreturnforANYreason without a ReturnMerchandiseAuthorizationissuedbyEnvisionWare.TheRMAnumbermustbeclearlydisplayedonany packaging shipped to EnvisionWare. Products returned without an RMA number on the package will be refused. Any return for anyreason, whether for an authorized RMA or for warranty support must be shipped to EnvisionWare freight prepaid. Equipment serviced under warranty will be returned freightprepaid. 5/Mjnjufe!Xbssbouz<Ejtdmbjnfs; A.Tpguxbsf!Qspevdu!Xbssbouz;!EnvisionWare warrants that the Software as distributed operate in substantial conformity with the documentation (the “Software Product Warranty”) for a period of one (1) year from the delivery of the Software to you (the “Software Warranty Period”). This is the sole warranty EnvisionWare provides for all Software supplied by EnvisionWare, unless specifically stated otherwise in EnvisionWare’s quotation. EnvisionWare does not warrant that your use of the Software will be uninterrupted or error-free. EnvisionWare’s sole liability (and your sole remedy)intheeventof a breachofthisProductWarrantywillbethatEnvisionWarewill,inEnvisionWare’ssolediscretion, (A)use commercially reasonable efforts to provide you with an error correction or a work-around which corrects the reported non-conformity or (B) if EnvisionWare determines such remedies to be impracticable within a reasonable period of time, refund the money you paid for the Software being returned. EnvisionWare does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error-free. EnvisionWare provides Software product support through the reseller from whom you purchased the Software or directly from EnvisionWare for a period of twelve (12) months from date of delivery of the Software. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!356 D/4/g 3 B.IbsexbsfQspevduXbssbouz;EnvisionWarewarrantsthatEnvisionWare-brandedhardwareasdistributedwillbe free from material defects (the “Hardware Product Warranty”) for a period of one (1) year from the date of delivery of the EnvisionWare-brandhardwaretoyou(the“HardwareWarrantyPeriod”).OtherHardwarecomponentssuppliedtoyouby EnvisionWare that are not manufactured or branded by EnvisionWare are covered by the warranties provided by the product manufacturer. EnvisionWare shall have no obligation with respect to a warranty claim unless notified of such claim within the applicable Software or Hardware Warranty Period. The term “delivery” in this Section 4 means, with respect to Software, the date of invoice, and, with respect to Hardware, “delivery” means the date that the Hardware is delivered to yourfacility. C.Fydmvtjpot;!The above warranties shall not apply: (i) to the extent of issues or problems if the Software or Hardware is used with hardware or software not specified in the documentation; (ii) if any modifications are made to the SoftwareorHardwarebyyou oranythirdparty;(iii)todefectsintheSoftwareorHardwarethatareduetoaccident,abuse orimproperusebyyouoryourcontractors;or(iv)toanyevaluationversionorotherSoftwareorHardwareprovidedona no-chargeorevaluationbasis.AnyreplacementSoftwareorHardwarewillbewarrantedfortheremainderof theoriginal applicable Software Warranty Period or Hardware WarrantyPeriod. D.Professional Services Warranty. For any Professional Services provided pursuant to Section 13 below, EnvisionWarewarrantsthattheserviceswillbeperformedin a workmanlikemanner,andthatifanyProfessionalServices are not so performed and if you notify EnvisionWare in writing within thirty (30) days after the provision of the particular Professional Service that the services are not performed properly, EnvisionWare will re-perform such services at no charge to you (the “Professional Services Warranty”). Your sole and exclusive remedy of any breach of thisProfessional Services Warranty is for EnvisionWare to re-perform suchservices. E.THE ABOVE SOFTWARE PRODUCT WARRANTY AND HARDWARE PRODUCT WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENTOFINTELLECTUALPROPERTYRIGHTS,ALLOFWHICHARESPECIFICALLYDISCLAIMED. THE SOFTWARE PRODUCT WARRANTY AND THE HARDWARE PRODUCT WARRANTY GIVE YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY. F.EnvisionWare uses virus protection scanning software to scan the Software prior to installation and to the best of EnvisionWare’s knowledge as of the installation date, the Software, when installed, does not contain or otherwise introduceanycomputervirusoranyharmfulordestructivecodewhichcoulddamageorharmyourcomputers;however, EnvisionWarecannotguaranteethatbenignorharmfulvirusesorothermalwarewillnotenteryourcomputersorsystems. 6/QfstpobmJogpsnbujpo; A.In the event that your (or your users’) use of the Software currently or in the future involves the transmitting, uploading, downloading, storage, management, manipulation or other use of personal information (as defined by the Gramm-Leach-Bliley Act, Payment Card Industry Security Standards Council or other applicable standards or rules relating to electronic transaction processing and personal information, such information referred to herein as “Personal Information”), you agree to the followingprovisions: i.You shall maintain as confidential any PersonalInformation. ii.You covenant that you have, as of the Installation Date become and currently are PCI and HIPAA (as applicable) compliant and shall maintain compliance and/or certification under the PCI (Payment Card Industry), PCI-DSS, HIPAA and other relevant and applicable standards relating to electronic transaction processing and personal healthcare information existing as of the Effective Date and as promulgatedthereafter. iii.If you are de-certified, have your compliance proof expire or are threatened with de-certification, you shall notify EnvisionWare in writing within ten (10) days of such de-certification or threatthereof. B.EnvisionWare shall use commercially reasonable technical, organizational, and administrative data security measuresdesignedtomaintainthesecurityandconfidentialityofyourPersonalInformationenteredintotheSoftware,but EnvisionWare is not liablefor the confidentiality of any Personal Information in the event of unauthorized access, theftor use of such Personal Information, either by you, your users, or by third parties who access such Personal Information through your systems or unauthorized use of your login credentials, other than to the extent due to the negligence of EnvisionWare or its representatives, agents, or contractors, in breach of EnvisionWare’s obligations under this Agreement. C.EnvisionWareacknowledgesthatyoumayberequiredtoperiodicallydemonstratetothirdpartiesyourcompliance and that of your applicable vendors with the PCI-DSS standards (Payment Card Industry Data Security Standard) ofall Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!357 D/4/g 4 the system components used to process, store or transmit “PCI cardholder data” (as that term is defined by PCI-DSS), and any other component that resides on the same network segment that those system components, hereafter known as “System Components in Scope.” Some of those system components and/or processes have been outsourced to EnvisionWare’s service providers (e.g., Verifone, Payment Express, Chase E-xact, SecurePay, or the like) (“Service Providers”). Those portions of the system hardware and software developed by EnvisionWare are out of scope for PCI compliance since no PCI cardholder data passes through any EnvisionWare-developed component. Accordingly, EnvisionWare is not required to be PCI compliant. All System Components in Scope are provided by Service Providers. ServiceProviderswillachieveandmaintainPCIDSScomplianceagainstthecurrentversionofPCIDSSpublishedonthe PCI SSC (PCI Security Standards Council) website. EnvisionWare’s Service Providers with System Components in Scope have represented to EnvisionWare that they are compliant. As evidence of compliance, Service Providers will provide,whenrequested, a currentattestationofcompliance(“AOC”)signedby a PCIQSA(QualifiedSecurityAssessor). AOCs are available for download from EnvisionWare's Customer Center on EnvisionWare’s website at support.envisionware.com. Service Providers have represented to EnvisionWare that they will create and maintain reasonably detailed, complete and accurate documentation describing the systems, processes, network segments, security controls, and dataflow used to receive, transmit, store and secure Customer’s PCI cardholder data. Such documentationwillconformtothemostcurrentversionofPCIDSS.ServiceProvidershaverepresentedtoEnvisionWare that they will, upon written request by you, make such documentation and the individuals responsible for implementing, maintaining and monitoring those system components and processes available to: a) QSAs, forensic investigators, consultants or attorneys retained by you to facilitate audit and review of your PCI-DSS compliance and b) your IT Audit Staff. EnvisionWare maintains protective coverage for PCIbreach protection in the United States in the amount of $100,000.00 per breach incident (not per individual affected), which will cover the costs of responding to a breach or a suspected breach caused by the eCommerce system. D.The obligations of the parties under this Section 5 shall survive any expiration or termination of thisEULA. 7/Ebub; A.CUSTOMER DATA. In connection with the Software and any related hardware or services provided by EnvisionWare, EnvisionWare may collect and maintain data and information provided by you, your patrons and users (collectively,“CustomerData”).AsbetweenEnvisionWareandyou,allCustomerDatashallbeandremainownedbyyou and be your property. EnvisionWare shall maintain the aspects of all Customer Data that identify an individual as confidential. All third parties authorized by EnvisionWare which may have access to the Customer Data shall be under obligations of confidentiality to maintain the Customer Data asconfidential. B.USE OF CUSTOMER DATA. EnvisionWare shall have the right to use Customer Data in connection with EnvisionWare’sbusiness,providedthatsuchdatashallbeAnonymizedoraggregatedsuchthatPersonal Informationhas been de-identified so that one could not link anonymized information back to a specific individual (“Anonymized Data”). “Anonymize” means to either (1) irreversibly process Personal Information in such a way that the data can no longer be attributedto a specificindividual,or(2)toprocesssuchinformationinsuch a waythatthedatacannolongerbeattributed to a specific individual without the use of additional information, and where such additional information is kept separate and under adequate security to prevent unauthorized re-identification of a specific individual. All such Anonymized Data shallbethesolepropertyofEnvisionWare.EnvisionWaremayuse,disseminate,share,ortransfertheAnonymizedData or any portion thereof in any way EnvisionWarechooses. C.ENVISIONWARE DATA. EnvisionWare may also collect data and information in connection with the service that EnvisionWare provides generally (but not including Customer Data) through its services (“EnvisionWare Data”). You acknowledge and consent that the Software may communicate (e.g., via an outbound or inbound call using SSL) with EnvisionWare’s servers (which may be hosted by a third-party service provider) and support personnel, or vice versa, to communicate diagnostic, event logs, support, licensing, compliance, and other information (which is included in the definitionofEnvisionWareData).SomecommunicationmaybedoneautomaticallybytheSoftwarewithoutyourneeding tobeinvolved,othercommunicationmaybe atyourinitiation(e.g.,uploadinglogs)orinitiatedbyEnvisionWare.Allsuch EnvisionWare Data shall be the sole property ofEnvisionWare. 8/Dpogjefoujbm!Jogpsnbujpo;!Each party agrees that all code, inventions, know-how, business, technical and financial informationitobtains (“ReceivingParty”)fromthedisclosingparty(“DisclosingParty”)constitutetheconfidentialproperty oftheDisclosingParty(“ConfidentialInformation”),providedthatitisidentifiedasconfidentialatthetimeofdisclosureor should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. Any software, documentation or technical information provided by EnvisionWare (or its agents), performance information relating to the Software, and the terms ofthis Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!358 D/4/g 5 Agreement shall be deemed Confidential Information of EnvisionWare without any marking or further designation except assuchdisclosureisrequiredbyFOIArequirements.Exceptasexpresslyauthorizedherein,theReceivingPartywillhold in confidence and not use or disclose any Confidential Information. The Receiving Party’s nondisclosure obligation shall notapplytoinformationwhichtheReceiving Partycandocument:(a)wasrightfullyinitspossessionorknowntoitpriorto receiptoftheConfidentialInformation;(b)isorhasbecomepublicknowledgethroughnofaultoftheReceivingParty;(c) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; (d) is independently developed by employees of the Receiving Party who had no access to such information; or (e) isrequired to be disclosed pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulationororderandwithadvancenoticetotheDisclosingParty).TheReceivingPartyacknowledgesthatdisclosureof Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party the Disclosing Party shall be entitled to appropriate equitablereliefinadditiontowhateverotherremediesitmighthaveatlaw.TheobligationsunderthisSection 7 shall,with respect to Confidential Information, continue for a period of two (2) years after disclosure and, with respect to any informationconsideredbyand treatedas a tradesecretbytheDisclosingParty,continueuntilthetradesecretstatushas been lost. 9/Joefnojgjdbujpo; A.Infringement. Subject to your compliance with the terms of this EULA, EnvisionWare shall indemnify and hold harmlessyouandyourofficers,directors,employeesandagentsfromandagainstallthirdpartyclaims,totheextentsuch claim alleges that the Software (in each case as provided by EnvisionWare) infringes any copyright, U.S. patent right, trade secret right, or other intellectual property right provided, however, that you must comply with the following terms: EnvisionWare must have received from you: (i) prompt written notice of such claim (but in any event notice in sufficient timeforEnvisionWaretorespondwithoutprejudice);(ii)theexclusiverighttocontrolanddirecttheinvestigation,defense, and settlement (if applicable) of such claim; and (iii) all reasonable necessary cooperation by you. In the event that the Softwareis,orinEnvisionWare’ssoleopinionislikelytobe,enjoinedorsubjectto a claimduetothetypeofinfringement described in this Section 8, EnvisionWare, at its option and expense, may (a) replace the Software with functionally equivalent non-infringing Software or (b) obtain a license for your continued use of the Software, or, if the foregoing alternatives arenot reasonably available to EnvisionWare (c) terminate this EULA and refund a pro rata amount, as determined by EnvisionWare, of the purchase price of the Software and Hardware. Notwithstanding the above, EnvisionWareshallhavenoliabilityforanyinfringementclaimwhich:(i)pertainstoanySoftwarethathasbeenalteredor modifiedwithoutEnvisionWare’spriorwrittenapproval;(ii)isbasedonuseoftheSoftwareinconjunctionwithanyitemnot providedbyEnvisionWare,unlesssuchuseisshowntoconstitutetheinfringementwhennotusedinconjunctionwiththe itemnotprovidedbyEnvisionWare;(iii)pertainstoanyunauthorizeduseoftheSoftware;(iv)pertainstoanunsupported releaseoftheSoftware;or,(v)pertainstoanyOpenSourceSoftwareorotherthirdpartycodeprovidedwiththeSoftware. THIS SECTION 8 SETS FORTH ENVISIONWARE’S SOLE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM OF INTELLECTUAL PROPERTYINFRINGEMENT. B.EnvisionWare shall indemnify, defend and hold you harmless from any losses (including, but not limited to, damage awards, reasonable attorneys’ fees and costs, cost of notification, remediation, and penalties) you incur due to anythirdpartyclaimoractiondirectlyresultingfromanyDataBreachofyour(oryourpatrons’)PersonalInformationtothe extentthatsuchlossesareduetothedirectactoromissionofEnvisionWareoritsrepresentatives,agents,orcontractors. ThisSection8Bshallapplyonlyforsolongas youareunder a writtenannualsupportagreementwithEnvisionWare(for which you have fully paid) for the Software and applies only to the Software covered by such support agreement. Furthermore, if you allow such support agreement to expire and subsequently purchase a support agreement, the obligationsunderSection8Bshallnotapplytoanythirdpartyclaimsarisingfromorduringtheperiodforwhichnosupport agreement was active. :/Mjnjubujpo!pg!Mjbcjmjuz;!SOME STATES AND COUNTRIES, INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITYFOR INCIDENTALORCONSEQUENTIALDAMAGESSOTHELIMITATIONOREXCLUSIONBELOWMAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL ENVISIONWARE OR ITS LICENSORS BE LIABLE TO YOU FOR ANY LOSS OF USE, LOST DATA, FAILURE OF SECURITY MECHANISMS (OTHER THAN THOSE CONTAINED IN THE SOFTWARE), INTERRUPTION OF BUSINESS OR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, PUNITIVE, EXEMPLARY OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR HARDWARE, EVEN IF ENVISIONWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL ENVISIONWARE’S OR ITS LICENSORS’ TOTAL LIABILITY (A) FOR ANY PRODUCTS COVERED UNDER THIS EULA, EXCEED THE PURCHASE PRICE FOR THE SOFTWARE AND HARDWARE OR (B) FOR ANY PROFESSIONAL SERVICES, EXCEED THE FEES PAID BY YOU FOR THE PROFESSIONAL SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT WHICH DIRECTLY CAUSED THEDAMAGESALLEGED. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!359 D/4/g 6 The disclaimers and limitations set forth abovein this Section 9 will apply regardless of whether or not you accept the Software or Hardware or Professional Services. The parties agree that the limitations specified in this Section 9 will survive any expiration or termination of this EULA and apply even if any limited remedy specified in this EULA is found to have failed of its essential purpose. 21/V/T/!Hpwfsonfou!Sftusjdufe!Sjhiut;!RESTRICTED RIGHTS LEGEND. All EnvisionWare Software and documentation are commercial in nature. The Software and documentation are “Commercial Items”, as that term is definedin48C.F.R.section2.101,consistingof“CommercialComputerSoftware”and“CommercialComputerSoftware Documentation”, as such terms are defined in 48 C.F.R. section 252.227-7014(a)(5) and 48 C.F.R. section 252.227-7014(a)(1),andusedin48C.F.R.section12.212and48C.F.R.section227.7202,asapplicable.Consistentwith 48 C.F.R. section 12.212, 48 C.F.R. section 252.227-7015, 48 C.F.R. section 27.7202 through 227.7202-4, 48C.F.R. section 52.227-14, and other relevant sections of the Code of Federal Regulations, as applicable. EnvisionWare’s computer Software and software documentation are licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this EULA. The manufacturer is EnvisionWare, Inc., 2855 Premiere Parkway, Suite A, Duluth, Georgia 30097-5201 USA. 22/Fyqpsu!Dpnqmjbodf;!You acknowledge that the Software is subject to export restrictions by the United States governmentandimportrestrictionsbycertainforeigngovernments.Youshallnot,andshallnotallowanythird-partyhired or under contract by you, to, remove or export from the United States or allow the export or re-export of any part of the Software or any direct product thereof: (i) into (or to a national or resident of) any embargoed or terrorist-supporting country; (ii) to anyone on the U.S. Commerce Department’s Table of Denial Orders or U.S. Treasury Department’s listof Specially Designated Nationals; (iii) to any country to which such export or re-export is restricted or prohibited, or as to which the United States government or any agency thereof requires anexport license or other governmental approval at thetimeofexportorre-exportwithoutfirstobtainingsuchlicenseorapproval;or(iv)otherwiseinviolationofanyexportor import restrictions, laws or regulations of any United States or foreign agency orauthority. 23/Uijse.QbsuzDpef;TheSoftwaremaycontainorbeprovidedwithcomponentssubjecttothetermsandconditionsof "opensource"orfreewaresoftwarelicenses("OpenSourceSoftware").LicensesforopensourceareidentifiedinSection 1.TotheextentrequiredbythelicensethataccompaniestheOpenSourceSoftware,thetermsofsuchlicensewillapply in lieu of the terms of this EULA with respect tosuch Open Source Software, including, without limitation, any provisions governing access to source code, modification or reverseengineering. 24/Qspgfttjpobm!Tfswjdft;!Upon request and agreement between the parties, EnvisionWare may provide consulting, training, installation, development, customization, report creation or other services (“Professional Services”). You may order Professional Services under a Statement of Work (“SOW”) describing the work to be performed, fees and any applicablemilestones,dependenciesandothertechnicalspecificationsorrelatedinformation.EachSOWmustbesigned by both parties before EnvisionWare shall commence work under such SOW. If the parties do not execute a separate SOW,theServicesshallbeprovidedasstatedontheinvoice.YouwillreimburseEnvisionWareforreasonabletraveland lodging expenses as incurred. EnvisionWare shall be deemed the sole owner of any work product created and deliverables(includinganydocumentation,code,Software,trainingmaterialsorotherworkproduct)(collectivelyreferred to as the “Deliverables”) delivered pursuant to the Professional Services, whether created solely by EnvisionWare or jointly with you or your contractors. Subject to your full payment of any and all fees pursuant to the applicable SOW, EnvisionWare grantstoyouthelimited,nontransferablerighttouseanyDeliverablesdeliveredaspartoftheProfessional Services solely in connection with your permitted use of the Software, subject to all the same terms and conditions as apply to your Software license (including the restrictions set forth in Section 1B), and subject to any additional terms and conditionsprovidedwiththeDeliverables.EnvisionWareprovidestheProfessionalServicesWarrantyasstatedinSection 4Dabove. 25/Hfofsbm;!This EULA is the entire agreement between you and EnvisionWare relating to the license and use of the SoftwareandHardware,andrelatingtotheProfessionalServices.ThisEULAsupersedesallpriorEnvisionWareenduser license agreements for the Softwareand for any Professional Services. EnvisionWare may terminate this EULA upon your breach of any term contained herein. Upon termination, you shall cease use of, uninstall or render inoperable, and delete destroy all copies of the Software. The disclaimersof warranties and damages and limitations on liability shall survivetermination.Noprovisionofanypurchaseorderorotherbusinessformemployedbyyouwillsupersedetheterms and conditions of this EULA, and any such document relating to this EULA shall be for administrative purposes only and shall have no legal effect. The parties to this EULA are independent contractors with respect to one another. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent. This document may not be changed. In the event of any conflict with local law, the sole method for changes to EULA language are the incorporation of overriding text in an Agreement or a separate EULAAmendment. 26/HpwfsojohMbx<KvsjtejdujpoboeWfovf;ThisAgreementshallbegovernedbythelawsoftheStateofGeorgiaand Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!35: D/4/g 7 the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods or the Uniform Computer Information Transactions Act, as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction. 27/TpguxbsfFtdspx;Atyourrequest,EnvisionWareiswillingtosetupandmaintaintheSoftwarewithEnvisionWare’s independentU.S.escrowagentandmakeongoingescrowdepositsforsignificantupdates.Youwouldberesponsiblefor additional fees for this service. Please contact EnvisionWare to for more information andpricing. 28/Jotvsbodf;EnvisionWarewill,uponyourrequest,provideyouwith a certificateofinsuranceshowingthatitcarriesor hasinforceeachofthefollowingtypesofinsurance:generalliability--$1,000,000peroccurrenceand$1,000,000general aggregate; professional liability--$1,000,000 per occurrence or claim and $1,000,000 aggregate; and cyber (aka electronic e/o)--$1,000,000 per occurrence or claim and $1,000,000 aggregate. If EnvisionWare does on-site installation or training, it will carry workers' compensation insurance that provides statutorily required workers' compensation coverage and employers' liability insurance with limits of $500,000 per accident, $500,000 disease - eachemployee, $500,000 disease - policy limit. EnvisionWare's insurance is primary. EnvisionWare is responsible for the payment of any deductibles or self-insured retentions. You will receive thirty (30) days' notice of cancellation. 29/QvsdibtfjoBvtusbmjb;IfyoupurchaseSoftware,HardwareorservicesfromEnvisionWarePtyLtdoritspartners,the laws of South Australia, Australia govern all warranty and service claims. EnvisionWare Pty Ltd is authorized to convey and effect all of the rights expressed in this EULA for its direct and indirectcustomers. 2:/Dpoubdu!Vt;!Should you have any questionsconcerning this EULA, or if you desire to contact EnvisionWare for any reason, please email info@envisionware.com or write to: EnvisionWare, Inc., 2855 Premiere Parkway, Suite A, Duluth, Georgia 30097-5201 USA, unless you purchase from an Asia Pacific country in which case, please write EnvisionWare Pty Ltd, 258 Payneham Road, Payneham, SA 5070Australia. Revised May 2020© 2002-2020EnvisionWare, Inc. All Rights Reserved. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT EnvisionWare EULA Qbdlfu!Qh/!361 D/4/g 8 THE FOLLOWING PASS-THROUGH TERMS OF USE APPLY TO THE PAYMENT GATEWAY FUNCTION ONLY WHERE PURCHASED BY CUSTOMERS IN THE VOJUFE!TUBUFT!POMZ/!ENVISIONWARE HAS NO ABILITY TO REVISE THIS PAYMENT GATEWAY EULA. WFSJGPOF!QBZNFOU!HBUFXBZ!UFSNT!PG!VTF Solely for the purposes of the following Verifone Terms of Use, the following terms shall have their associated meanings. “Agreement” means the Verifone Terms of Use. “BPP” means Verifone’s Buyer Protection Program. “Covered Territory” means your location(s). “Customer Agreement” means theEULA. “Payment Gateway” means Verifone’s transaction gateway portal which provides transaction routing, online reporting and other tools made available by the portal. “Point Solution” and “Rental Devices” mean the Point Solution hardware and Software manufactured or provided by Verifone and offered by EnvisionWare under the EULA. “Reseller” means EnvisionWare. “Software” means the software accompanying the Point Solutions Rental Devices. “Verifone” means VeriFone, Inc. VERIFONE PASS THROUGH TERMS OF USE 2/The following are Verifone’s Pass Through Terms of Use for its Point Solution Rental Device hardware andSoftware. 3/Each Verifone payment device used with the Point Solution is subject to an initial service term of 36 months (the “Initial Service Term”).SubjecttothetermsoftheCustomerAgreement,withrespectto a particularVerifonepaymentdevice,Verifoneshallprovidethe Point Solution to customer for a service term commencing (A) for Rental Devices (or any other payment devices shipped directly by Verifone),onthedatesuchdevicesareshippedbyVerifone,or(B)foranyotherpaymentdevices,onthedateonwhichsuchdeviceis activatedonthePaymentGateway,andinanycaseendingontheearliestof(1)thedateonwhichResellerremovessuchdevicefrom the Payment Gateway, (2) upon Verifone’s ceasing to provide the Point Solution for a payment device, which Verifone shall have the righttodoonthirtydays’noticetocustomerfollowingtheInitialServiceTermforsuchdevice,and(3)termination of customer’srightto usethePointSolutionbyResellerduetobreachbycustomeroftheCustomerAgreement(the“ServiceTerm”).Inaddition,intheevent Verifone’s separate agreement with Reseller terminates or Verifone ceases to offer the Point Solution to its customers generally, VerifonereservestherighttoterminatetheServiceTermsforanyorallVerifonepaymentdevices.UpontheterminationoftheService Termfor a particularVerifonepaymentdevice,customershallceaseusingthePointSolutionforsuchpaymentdevice.Intheeventthat a customerdesirestoendtheServiceTermfor a paymentdevice,thecustomermustrequestthatResellerremovetheapplicabledevice from the Payment Gateway on its behalf; Verifone will not be responsible for removing a payment device from the Payment Gateway provided that, notwithstanding customer’s earlier request, the Service Term will end on the day Reseller actually removes the device from the PaymentGateway. 4/Subject to the terms of this Agreement and customer’s payment of the applicable fees, Verifone hereby grants to customer a limited,non-exclusive,non-transferable,non-sub-licensablerightandlicense,intheCoveredTerritoryduringtheServiceTermforeach payment device, to access and use the Point Solution subscribed to hereunder solely for customer’s internal business purposes. Notwithstanding the foregoing, Reseller will be responsible for managing and monitoring customer’s payment devices on customer’s behalf, including with respect to the installation of payment applications and key loading, and customer will not be able to directly manageormonitoritspaymentdevicesviathePaymentGatewayportal.VerifonemaymodifythePointSolutionfromtimetotimeinits reasonable discretion, provided that such modifications shall not materially diminish the functionality thereof. If Reseller fails to pay Verifone forservicesrenderedinaccordancewithitsagreementwithVerifone,Verifonereservestherighttowithholdcustomer’saccess tothePointSolutionuntilsuchfeesarepaidinfull,andVerifoneshallnothaveanyliabilitytocustomerforanyamountspaidtoReseller and not received by Verifone for suchservices. 5/Customer shall have no right to market, distribute, sell, assign, pledge, sublicense, lease, deliver or otherwise transfer the Point Solution, or any component thereof, including without limitation the Software, to any third party. Customer shall not reverse engineer, decompile, disassemble, translate, modify, alter or create any derivative works based upon the Software, or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the Software, without the prior express written consent of Verifone.CustomershallnotremovefromtheRentalDevicesortheSoftware,oralter,anyoftrademarks,tradenames,logos,patentor copyrightnotices,orothernoticesormarkings,oraddanyothernoticesormarkingstotheRentalDevicesortheSoftware,withoutthe prior express written consent ofVerifone. 6/Customer acknowledges that the Point Solution (including any related documentation) and any intellectual property rights relating to or residing therein (including any patents, copyrights, trade secrets, trademarks, trade names or mask work rights), including the proprietaryelectronics,softwareandtechnicalinformationofVerifonetherein,areproprietaryproductsofVerifoneandthatownershipof suchshallremainwithandinuretoVerifone.Exceptforthelicenserightssetforthinthisclause5,customershallhavenoright,titleor interest therein. 7/Customer grants VeriFone a limited, non-exclusive and irrevocable license during and after the term of this Agreement to follow customer’sactivityinsideofthePointSolutioncomponentsandtouse,share,anddisseminatedatafromcustomer’sactivity(including its transactions) on an aggregate and anonymous basis only (such data, “Derived Data”), including for purposes of data analytics and optimizing or otherwise enhancing its products and services. VeriFone will comply with all applicable laws with respect to any use, sharing and dissemination of Derived Data. This clause 6 shall survive any expiration or termination of thisAgreement. 8/VERIFONE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE POINT SOLUTION, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. VERIFONE DOES NOT WARRANT THAT THE POINT SOLUTION, OR ANY COMPONENT THEREOF, WILL MEET THE REQUIREMENTS OF CUSTOMER OR THATTHE Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!362 D/4/g 9 OPERATION OF THE POINT SOLUTION, OR ANY COMPONENT THEREOF, WILL BE UNINTERRUPTED OR ENTIRELY ERROR FREE. CUSTOMER ACKNOWLEDGES THAT UNDER NO CIRCUMSTANCES DOES VERIFONE REPRESENT OR WARRANT THAT ALL ERRORS IN ANY SOFTWARE CAN BE REMEDIED. NO ADVICE OR INFORMATION OBTAINED BY CUSTOMER FROM VERIFONE OR FROM ANY OTHER THIRD PARTY ABOUT THE POINT SOLUTION SHALL CREATE ANY WARRANTY. 9/NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THE CUSTOMER AGREEMENT: EXCEPT TO THE EXTENT PROHIBITED BY LAW: (A) VERIFONE SHALL HAVE NO LIABILITY TO CUSTOMER OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF BUSINESS, LOSS OF PROFITS OR REVENUE, GOODWILL OR SAVINGS, DOWNTIME, OR DAMAGE TO, LOSS OF OR REPLACEMENT OF DATA OR TRANSACTIONS, COST OF PROCUREMENT OF SUBSTITUTE SERVICES) RELATING IN ANY MANNERTO THE POINT SOLUTION (WHETHER ARISING FROM CLAIMS BASED IN WARRANTY, CONTRACT, TORT OR OTHERWISE), EVEN IF VERIFONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGE;(B)INANYCASE,VERIFONE’SENTIRELIABILITYRELATINGINANYMANNERTOTHISAGREEMENTORTHEPOINT SOLUTION,REGARDLESSOFTHEFORMORNATUREOFTHECLAIM,SHALLBELIMITEDINTHEAGGREGATETOTHEFEES ACTUALLY RECEIVED BY VERIFONE FROM RESELLER FOR CUSTOMER FOR THE POINT SOLUTION UNDER THE CUSTOMER AGREEMENT DURING THE SIX (6) MONTHS PRIOR TO THE CLAIM ARISING; AND (C) VERIFONE SHALL NOT BE LIABLE FOR ANY CLAIMS OF THIRD PARTIES RELATING TO THE POINT SOLUTION. THE LIMITATIONS ON VERIFONE’S LIABILITY SET FORTH IN CLAUSES “(B)” AND “(C)” OF THIS SECTION SHALL NOT APPLY TO LIABILITY FOR DEATH, PERSONALINJURYOF A PHYSICALNATUREORDAMAGETOTANGIBLEPROPERTYCAUSEDBYVERIFONE’SNEGLIGENCE OR INTENTIONAL MISCONDUCT. THE LIMITATIONS CONTAINED IN CLAUSE 7 ABOVE AND THIS CLAUSE 8 ARE A FUNDAMENTAL PART OF THE BASIS OF VERIFONE’S BARGAIN HEREUNDER, AND VERIFONE WOULD NOT PROVIDE THE POINT SOLUTION TO CUSTOMER ABSENT SUCHLIMITATIONS :/Customer shall comply with all applicable laws, rules, and regulations in connection with this Agreement, including, but not limited to, export control laws and anti-corruption and anti-bribery laws, rules, and regulations. Customer agrees that if Verifone reasonably believesthatcustomerisinbreachofthisclause9,thataloneshallbesufficientgroundsforfurtheractionbyVerifone,including,without limitation, cancellation of any orders or denial of future business, without any liability or obligation to customer. In addition, customer hereby indemnifies Verifone and its affiliates, directors, officers and employees for all costs, expenses, damages, claims, charges, penalties, fines and other losses that arise in connection with any breach by customer or customer subsidiaries, owners, officers, directors,employees,partners,subcontractors,agentsandrepresentativesofthetermsandconditionscontainedinthisclause9. 21/VERIFONESHALLBE A THIRD-PARTYBENEFICIARYOFTHISAGREEMENT,WITHTHERIGHTTOENFORCETHETERMS HEREOF AGAINST CUSTOMER WITH RESPECT TO THE POINTSOLUTION. 22/In the case of any customer agreements that include RentalDevices: B/Wfsjgpof!Qspqfsuz. The Rental Devices shall remain the property of Verifone. Customer shall have no right, title or interest therein except as a lessee under this Agreement. Customer shall keep all Rental Devices free and clear from all liens, including any direct or indirect charge, encumbrance, lien, security interest, legal process or claim against theRental Devices. Customer may not assign,hypothecate,sublet,sell,transfer,permitthesaleoforpartwithpossessionofalloranyoftheRentalDevicesorinterestinthe Customer Agreement, without Verifone’s prior written consent. If customer fails to pay any undisputed fees when due, and fails to cure such failure within ten (10) business days of written notice thereof, Verifone may, at any time thereafter enter, with or without legal process,anypremiseswhereanyRentalDevicemaybe,andrepossessandremovesuchRentalDevice.Customerherebywaivesany claim of trespass or right of action for damages by reason of such entry and repossession. In addition, customer shall pay to Verifone any actual additional expenses incurred by Verifone in collectionefforts. C/Vqhsbeft. Customer may, commencing on the one year anniversary of the start of the Service Term for a Rental Device, upgrade to a different Rental Device (inwhich event customer may be subject to an increase in fees based on the new Rental Device subscription fee). For such upgrades, customer shall be required to commit to a new Initial Service Term for such Rental Device and shall be required to return the old Rental Device in accordance with clause (d)below. D/MpttboeEbnbhf. SubjecttoVerifone’sobligationtoprovidetheServices,customerassumesandshallbeartheentirerisk of loss or damage to the Rental Devices from any use whatsoever from the date of delivery of the Rental Devices to the customer site, until such Rental Devices are returned to Verifone. No loss or damage shall relieve customer from the obligation to make payments hereunder or to comply with any other obligation under the Customer Agreement. In the event of a loss of a Rental Device (butnot damage),customershallimmediatelynotifyResellerthereof.WithrespecttoanylostRentalDevice,customershallbeobligatedtopay Reseller the Non-Return Fee applicable to such Rental Device. Subject to Verifone’s receipt of such Non-Return Fee from Reseller, Verifone shall ship customer a new or refurbished replacement Rental Device. At all times payments for the Point Solution for such Rental Device shall continue ineffect. E/SfuvsobuFoepgTfswjdfUfsn. AttheendoftheServiceTermfor a RentalDevice,customershallreturnsuchRentalDevice to Reseller or Verifone, as directed by Reseller. When returning a Rental Device to Verifone a Material Return Authorization number is required.If a RentalDeviceisnotreturnedtoVerifonewithinthirty(30)daysoftheendofitsServiceTerm,customershallbeobligated to pay Reseller the Non-Return Fee for such Rental Device. If, upon return of the Rental Device, Verifone determines that the Rental Device requires repair that is not covered by the BPP or Repair Services (e.g., “Out of Scope” or “Limitations”), customer shall be required to pay Reseller for such services at Verifone’s standardfees. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!363 D/4/g 10 THE FOLLOWING END USER LICENSE APPLIES TO PAYMENT EXPRESS ONLY WHERE PURCHASED BY CUSTOMERS IN DBOBEB!boe!JSFMBOE!POMZ/!ENVISIONWARE HAS NO ABILITY TO REVISE THIS PAYMENT EXPRESS EULA. QBZNFOU!FYQSFTT-!JOD/!FOE!VTFS!MJDFOTF!BHSFFNFOU!)FVMB* This PAYMENT EXPRESS END USER LICENSE AGREEMENT (this “Agreement”) is made as of the Effective Date (the date Customer signs this Agreement), by and between PAYMENT EXPRESS INC., a California corporation (“PX”), and the party set forth on the signature page hereto (“Customer”). 2/Efgjojujpot!boeJoufsqsfubujpo 2/2Efgjojujpot;In this Agreement, unless the context indicates otherwise: “Bdrvjsfs!“ means a bank or any financial institution or a card issuer of financial or non-financial transactions which receives and transmits Transactions via Payment Express; “Bhsffnfou“ meansthisAgreement,andanyattachmentsthatmaybeagreedbetweentheparties,aseachmaybeamendedin writing from time totime; “Cvtjoftt!Ebz!“ means any day of the week except Saturday, Sunday or a day on which banks are authorized or required to be closed in California; “Dibshfcbdl“ meanstheprocedurebywhich a salesrecordorotherindiciaof a cardtransaction(ordisputedportionthereof)is denied or returned to Bank or the card issuer after it was entered into the appropriate settlement network for payment, in accordancewiththerulesofVisa,MasterCardor a similarcardassociation(“Svmft”),forfailingtocomplywiththeRules,including, withoutlimitationbyreasonofcardholderdisputes,theliabilityforwhichisCustomer’sresponsibilityandCustomeragreestopay. “Dpogjefoujbm!Jogpsnbujpo!“ means, in relation to either party, any information: a)relating to the terms of thisAgreement; b)relatingdirectlyorindirectlytoresearchordevelopmentby,accountingfor,orthemarketingof,thebusinessofthat party or its suppliers orcustomers; c)disclosed by that party to the other party on the express basis that such information is confidential;or d)which might reasonably be expected by the other party to be confidential innature; “Dvtupnfs!“ means the customer specified on the first page of this Agreement and where applicable includes its employees, contractors and agents. “Epdvnfoubujpo“ meansanyuser,trainingorsystemmanualsforPaymentExpress(whetherinprintedorelectronicform)which describes and provides guidance on the use of Payment Express (or any aspect of PaymentExpress); “Hppet!“ means electronic devices produced by PX or sold by PX to Customer, Reseller, or a third party; “Joufmmfduvbm!Qspqfsuz!“ means registered and unregistered trade marks (including logos and trade files), domain names, copyright, patents, petty patents, utility models, registered and unregistered designs, circuit layouts, rights in computer software, databasesandlists,ConfidentialInformation,software(whetherinobjectcodeorsourcecode),andallotherrightsanywhereinthe world resulting from intellectualactivity; “Qbznfou!Fyqsftt!“ means the Payment Express solution provided by PX for the transmission of data relating to Payment E xpress Supported Transactions between a Customer and an Acquirer, incorporating the Software and including access (via the internet) to the Payment Express Host; “Qbznfou!Fyqsftt!Iptu!“ means the PX host server known as Payment Express Host to which Customer may be connected using the Software and which is in turn linked to an Acquirer to enable Payment Express Supported Transactions to be processed in realtime; “Qbznfou!Fyqsftt!Tvqqpsufe!Usbotbdujpot!“ means transactions from Customers: a)acceptingpaymentforgoodsandservicesbymeansofcreditcard,debitcard,prepaidcard,giftcardoranyothermeans of payment which PX agrees to support through Payment Express from time totime; b)accepting loyalty cards, rewards cards, points cards, discount cards or club cards;or c)providingservicesinrelationtothesaleanduseofanyofthecardsreferredtoinparagraphs(a)and(b)aboveincluding the issue of such cards and the crediting or debiting of value to suchcards; “QbznfouNbobhfs“ meansPaymentExpressMerchantPortalwhichCustomerisabletoaccessbyloggingontothePXWebsite with an assigned username andpassword; “QDJ!Tuboebset!“ means the Payment Card Industry standards, requirements and guidelines issued by the Payment Card Industry Data Security Council from time to time including the Payment Card Industry Data Security Standard PIN Entry Device requirements and guidelines, and the Payment Application Data Security Standard; “Qfsnjuufe!Vtf!“ means the transmission to, and receipt from, an Acquirer of data relating to Payment Express Supported Transactions and expressly excludes, without limitation, use for the processing of transactions of, or for the benefit of, any person other than Customer; Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!364 D/4/g 11 “Sftfmmfs!“ means the party with whom Customer has entered into an agreement for the purchase of a license to Payment Express; “Sftfmmfs!Bhsffnfou!“ means the agreement between the Customer and the Reseller; “QY“ means Payment Express Inc., a corporation duly formed in California with offices in Los Angeles, California. QY!Mphp!means the PX logo supplied (in electronic format) by PX to Customer (as may be updated from time to time by PX); “QY!Xfctjuf!“ means the website maintained by PX and accessible by Customer for viewing transactions, data entry, refunding, report generating and other features related to Transactions; “Tpguxbsf!“ means the software and other related PX products which: a)form part of Payment Express;and b)is owned or licensed by or developed by, or on behalf of, PX and supplied to Customer, including all upgrades, updates, alterations and modifications and other changes to such software by or on behalf of PX from time to time, but excluding any third party software and firmware forming part of, or supplied with, the Payment Expresssolution; “Usbotbdujpo“ means a messagepairconsistingof a messagerelatingto a PaymentExpressSupportedTransactiontransmitted by Customer to an Acquirer through Payment Express and a response to that message from the Acquirer to Customer through Payment Express; “Uplfoj{fe!Ebub!“ means data for which PX has substituted a sensitive data element with a non-sensitive equivalent that has no extrinsic or exploitable meaning or value. 2/3Joufsqsfubujpo: In this Agreement, unless the context indicatesotherwise: a)the singular includes the plural and viceversa; b)clause and other headings are for ease of reference only and will not affect this Agreement'sinterpretation; c)theterm “jodmveft“ or “jodmvejoh“ (oranysimilarexpression)isdeemedtobefollowedbythewordswithoutlimitation; d)references to a “qfstpo!“ include an individual, company, corporation, partnership, firm, joint venture, association, trust, unincorporated body of persons, governmental or other regulatory body, authority or entity, in each case whether or not having a separate legalidentity; e) any obligation not to do anything includes an obligation not to suffer, permit or cause that thing to be done;and f)intheeventofanyinconsistencybetweenthetermsthisAgreementandthetermsoftheResellerAgreement,theterms of this Agreement willcontrol. 3/Ufsn 3/2Ufsn: ThisAgreementcommences ontheEffectiveDateandwillcontinueuntilterminatedunderClause 9 (the “Ufsn”). 4/DvtupnfsSftqpotjcjmjujft Customer represents and agrees thatit: 4/2QpxfsboeBvuipsjuz;thatithasfullpowerandauthoritynecessarytovalidlyenterintoandperformallitsobligations under thisAgreement 4/3Sfrvjsfnfout: tocomplywiththeotherparty'sreasonablesecurity,confidentialityandoperationalrequirementsofwhich it has been given reasonablenotice 4/4Tvjubcjmjuz: has made, and will continue to make, its own assessment of the suitability, adequacy, compatibility and appropriateness of Payment Express for itspurposes; 4/5DpnqmzxjuiJotusvdujpot: willcomplywithPX’srestrictions,instructionsandDocumentationinrelationtotheuseofPayment Express, including those set out in thisAgreement; 4/6VtfczPuifst: willensurethatonlyauthorizedpersonsusePaymentExpressandthatPaymentExpressisusedonlyforthe Permitted Use and as expressly authorized under thisAgreement; 4/7SftqpotjcjmjuzgpsVtf: willacceptallresponsibilityfortherelianceonanduseofPaymentExpressbyCustomerandits employees, contractors andagents; 4/8PcubjoFrvjqnfouFud/: willobtainandmaintainallequipment,softwareandservicesneededtoenableittoreceiveanduse Payment Express; 4/9BddvsbufDvtupnfsJogpsnbujpo;warrantsthatallinformationprovidedbyCustomertoPXintheApplicationFormisaccurate andcorrect, andthat CustomerwillnotifyPXinwritingifsuchinformationchanges or ceasestobeaccurateinanyway; 4/:QspwjefTvggjdjfouJogpsnbujpo;willensurethatsufficientinformationisgiventoPXtoenablePXtocomplywithitsobligations under this Agreement and that such information is timely, complete andaccurate; 4/21QfstpobmJogpsnbujpo;acknowledgesthatanypersonalinformationconcerningCustomeroritspersonnelwhichisprovided to PX by or on behalf of Customer maybe: a)usedbyPXforthepurposeofprovidingPaymentExpress,theSupportServicesandanyotherservicestoCustomer;and b)disclosed by PX to its affiliates and other services providers to enable PX to provide Payment Express, the Support Services and any other services toCustomer; Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!365 D/4/g 12 4/22Opujgz!pg!Uijse!Qbsuz!Jogsjohfnfou;!will immediately notify PX upon becoming aware of any third party infringing PX's Intellectual Property rights in anymanner; 4/23Sftqpotjcmf!gps!Dpoofdujoh!up!Qbznfou!Fyqsftt!Iptu;!is responsible for all charges and costs associated with connectingtothePaymentExpressHosttooperatePaymentExpress.PXwillprovideCustomerwithreasonabletechnical information and Software necessary to enable Customer to connect to the Payment Express Host;and 4/24DpnqmzxjuiMbxHfofsbmmz: willcomplywithallrelevantlawsinitsuseofPaymentExpressandcarryingoutitsobligations under this Agreement. 4/25SfrvjtjufSfwjfxpgQbzmjofQpsubm;willreviewCustomer’sPaylineportal,establishedbyPX,withduecareon a dailybasis fortransactionerrors.IfanerrorisdiscoveredbyCustomer,CustomerwillnotifyPXinwritingwithinthree(3)BusinessDaysofthe datesucherroroccurs;providedthatPXwillhavenoliabilityorobligationsofanykindwithrespecttoerrorsthatarenotreportedto PX within such three (3) Business Day period. In addition, Customer shall be required to review with due care its bank settlement files on a daily basis to ensure deposits occur without error. If an error is discovered by Customer in the course of such review, Customer will notify PX in writing within three (3) Business Days of the date of such error occurring; provided that PX will have no liabilityorobligationsofanykindwithrespecttoerrorsthatarenotreportedtoPXwithinsuchthree(3)BusinessDayperiod.PX’s liabilityunderthisSection3.14(RequisiteReviewofPaylinePortal)oftheAgreementisgovernedby,andfullysubjectto,theterms of Section 9 of thisAgreement. 4/26JnqspqfsmzEfqptjufeGvoet: willreturnfundsthatPXdepositsinCustomer’sbankaccount(s)thatdonotrightfullybelongto Customer(“ImproperlyDepositedFunds”)withoutoffsetordelay.CustomerwillreturnallImproperlyDepositedFundstoPXwithin five (5) calendar days of a written request to do so by PX. IfCustomer fails to comply with the terms of this Section, PX may immediately suspend services to Customer until Customer returns the Improperly Deposited Funds. Customer will be liable to PX fortheImproperlyDepositedFunds,andallcosts(includinglegal costsonanattorney-clientbasis)incurredbyPXinrecoveringthe Improperly DepositedFunds. 4/27SfuvsopgPmeHppet: ForGoodsthatCustomerceasesusingforthePermittedUse(“UnusedGoods”),Customerwillreturn such Unused Goods to PX within 30 calendar days. Unused Goods include, but are not limited to, Goods Customer has ceased usingduetotheGoodsbecomingobsolete,Goodsthatnolongeroperate,andGoodsthatarereplacedperwarranty.Customerwill pay all shipping fees and costs associated with returning the Unused Goods to PX. Alternatively, instead of returning Unused Goods to PX, Customer may provide PX a secure destruction certificate evidencing that the Unused Goods were destroyedin compliance with the Security Standards within the same 30 calendar dayperiod. 5/Ejtdmbjnfs!pgXbssboujft 5/2MjnjubujpotpoXbssboujft: Tothefullestextentpermittedbylaw,exceptasexpresslysetoutinthisAgreement,PXdisclaims and excludes all warranties, conditions, terms, representations or undertakings, whether express, implied, statutory or otherwise, including any condition or warranty of merchantability or fitness for a particular purpose. PX does notwarrantthat: a)Payment Express, the Software or the Documentation will meet Customer's requirements;or b)Payment Express, the Software and the Documentation will be uninterrupted or error free, or that all errors will be corrected. CustomerunderstandsandacknowledgesthatanauthorizationobtainedthroughPaymentExpressonlyconfirmstheavailabilityof the cardholder’s credit at the time of the authorization. It does not warrant that the person presenting the card is the rightful cardholder,norisitanunconditionalpromise,guaranteeorrepresentationbyBank,processororPXthat a transactionisorwillbe deemed valid and not subject to dispute, debit orchargeback. 5/3Op!Sfrvjsfnfou!up!Efdszqu!Uplfoj{fe!Ebub;!PX will at no time be obligated to decrypt and transmit Tokenized Data to Customer or any thirdparty. 6/Joufmmfduvbm!Qspqfsuz AllIntellectualPropertyrightsinPaymentExpress,theSoftware,theDocumentationandanyworkorthingdevelopedorcreatedby oronbehalfofPXunderorinconnectionwiththisAgreement(suchworkorthingbeing EfwfmpqfeXpslt),areexclusivelyowned by PX (or PX's licensors or suppliers). Customer acknowledges that there is no transfer of title, Intellectual Property rights or ownershipof: a)Payment Express, the Software, the Documentation or any part thereof;or b)any Developed Works; to Customer under this Agreement and Customer will not dispute PX's (or PX's licensors or suppliers) ownership of the property referred to in this clause5. 7/Joefnojuz Customer shall indemnify PX (and at PX’s sole discretion, defend PX)at all times against any liability, loss, damage or cost (includingattorney’sfees)sufferedorincurredbyPXandallactions,proceedings,claimsordemandsmadeagainstPXas a result of any negligent act or omission or any breach of this Agreement byCustomer, its personnel oragents. 8/Mjbcjmjuz 8/2Sfnfez;Subjecttoclauses7.2and7.3,Customer'ssoleandexclusiveremedyforbreachofanywarrantyorofanyofPX's obligations under this Agreement is (at PX's option) the supply or re- supply of Payment Express, the Goods, the Software, or the Documentation or the refund or waiver of Fees for the relevant part of Payment Express the Goods, the Software, or the Documentation which is the subject matter of, or directly related to, thebreach. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!366 D/4/g 13 8/3Mjnjubujpo;InnoeventwillPX'stotalliabilitytoCustomerunderthisAgreementforanyreasonexceedtheamountof$1,000. 8/4Fydmvtjpo;!Jo!op!fwfou!xjmm!QY!cf!mjbcmf!up!Dvtupnfs!xifuifs!jo!dpousbdu-!upsu!)jodmvejoh!ofhmjhfodf*!ps!puifsxjtf!jo! sftqfdu!pgboz; b*qvojujwf-!jodjefoubm-!joejsfdu!ps!dpotfrvfoujbm!ebnbhft-!ebnbhft!gps!mptt!pg!qspgjut-!cvtjoftt!joufssvqujpo-!mptt! pg!ebub-mptt!pg!hppexjmm-!bsjtjoh!pvu!pg-!ps!jo!dpoofdujpo!xjui-!uijt!Bhsffnfou-!jo!fbdi!dbtf!fwfo!jg!tvdi!qbsuz! ibt!cffo!bewjtfe!pg!uif!qpttjcjmjuz!pg!tvdiebnbhft< c*mptt-!ebnbhf-!dptu!ps!fyqfotf!tvggfsfe!ps!jodvssfe!cz!Dvtupnfs-!up!uif!fyufou!uijt!sftvmut!gspn!boz!bdu!ps! pnjttjpo!cz!Dvtupnfs<!ps!boz!fwfou!eftdsjcfe!jo!qbsu!C-!dmbvtf!25!)GpsdfNbkfvsf*/ 9/Dpnnfsdjbm!Qvsqptf ItisexpresslyacknowledgedandagreedbyCustomerthatPaymentExpress,theSoftwareandtheDocumentationaresuppliedto Customer for business and commercial purposes. :/Ufsnjobujpo :/2QYUfsnjobujpoVqpoOpujdf;PXmayterminatethisAgreementwithoutliabilityorobligationtoCustomerofanykindupon writtennoticetoCustomeriftheResellerAgreementexpires oris terminatedbyCustomerand/orResellerforanyreason. :/3QY!Ufsnjobujpo!gps!Dbvtf;!PX may terminate this Agreement without liability or obligation to Customer of any kind at any time and with immediate effect by written notice toCustomer: a)if Customer breaches any of its obligations under this Agreement;or b)if Customer fails to pay any amounts due to Reseller pursuant to the Reseller Agreement;or c)goes into voluntary or involuntary bankruptcy or liquidation or has a receiverappointed. :/4Dvtupnfs!Ufsnjobujpo;!Customer may terminate this Agreement if PX breaches any of its obligations under this Agreement and fails to cure such breach within 10 Business Days after receipt of written notice of suchbreach. :/5Dpotfrvfodft;TerminationofthisAgreementwillnotaffecttherightsorobligationsofthepartieswhichhaveaccruedpriorto oraccrueonterminationorwhichbytheirnatureareintendedtosurvivetermination(includingclauses 3-7,10,13,and14,together with those clauses which are incidental to, and required in order to give effect to, those clauses). Upon termination of this Agreement, Customer must immediately cease use of Payment Express, the Software and theDocumentation. 21/Dpogjefoujbmjuz 21/2DpogjefoujbmJogpsnbujpo;Eachpartywillmaintainasconfidentialatalltimes,andwillnotatanytime,directlyorindirectly: a)disclose or permit to be disclosed to anyperson; b)useforitselfortothedetrimentoftheotherparty;anyConfidentialInformationoftheotherpartyexceptas,andthenonly to theextent: i)required bylaw; ii)thattheinformationisalreadyorbecomespublicknowledge,otherwisethanas a resultof a breach,bythereceiving party, of any provision of thisAgreement; iii)thattheinformationisdisclosedtothereceivingparty,withoutrestriction,by a thirdpartyandwithoutanybreachof confidentiality by the thirdparty; iv)thattheinformationisdevelopedindependentlybythereceivingpartywithoutrelianceonanyoftheConfidential Information of the otherparty; v)authorized in writing by the other party;or vi)reasonably required by this Agreement (and, without limiting the effect of this clause, a party may disclose ConfidentialInformationoftheotherpartyonlytothoseofitsofficers,employeesorprofessionaladviserson a "need to know" basis, as is reasonably required for the implementation of thisAgreement). 21/3QY“t!Joufmmfduvbm!Qspqfsuz;!Customer acknowledges and agrees that the computer programs, computer software, specifications, data, images, designs, codes, and configurations contained in or utilized by the equipment and PX's network are proprietary and confidential to PX and protected under United States copyright law. Customer shall not copy, modify, adopt, translate,merge,reverseengineer,decompile,ordisassemble, theequipmentorSoftware,orcreateanyderivativeworksbased on the equipment, PX network or Software. Without limiting the effect of clause 10.1, Customer will treat information about PX's Intellectual Property as Confidential Information ofPX. 22/GpsdfNbkfvsf 22/2 Customer acknowledges that PX relies on third-party providers in the delivery of its services, including, but not limited to, wireless data network providers, cellular radio service provided by third parties that is available only when withinthe operating range of cellular systems, and cellular service is subject to transmissions limitations and dropped or interrupted transmissions. Cellular service may be temporarily refused, limited, interrupted, or curtailed because of government regulations or orders, atmospheric and/or topographical conditions, and cellular system modifications, repairs, and upgrades. Customer agrees that PX shall not be liable for, and to hold PX harmless for any losses, damages, or business interruptions sustained as a result of interruptions caused by its wireless data network providers or any other third-partyprovider. 22/3 Neither party (the “Bggfdufe!Qbsuz”) shall be liable for any default or delay in the performance of its obligations under this Agreement if and to the extent such default or delay is caused, directly or indirectly,by Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!367 D/4/g 14 a)fire, flood, elements of nature or other acts ofGod; b)any outbreak or escalation of hostilities, war, riots or civil disorders in anycountry; c)any act or omission of the other party or any governmentauthority; d)any labor disputes (whether or not employees’ demands are reasonable or within the party’s power to satisfy);or e)thenonperformanceby a thirdpartyforanysimilarcausebeyondthereasonablecontrolofsuchparty,includingwithout limitation, failures or fluctuations in telecommunications or other equipment such as described inclause 22/4 In any such event, the Affected Party shall be excused from any further performance and observance of the obligations so affected only for as long as such circumstances prevail and such party continues to use commercially reasonable efforts to recommence performance or observance as soon as practicable, providedthat: a)Notice: whenever the Affected Party becomes aware that such a result has occurred or is likely to occur, the Affected Party will, as soon as practicable, notify the other party by written noticeaccordingly; b)ContinuedPerformance:eachpartywillcontinuetousecommerciallyreasonableeffortstoperformitsobligationsas required under this Agreement;and c)No Deemed Acceptance of Extra Costs: neither party will be deemed to have accepted any liability to pay or share any extra costs which may be incurred by the other party in complying with this clause or otherwise resulting from such act, omission or failure; and d)Charges:thisclause11.3willnotapplyinrespectofCustomer'sobligationtopayanychargesorFeespayableunderthis Agreement. 23/Mjdfotf 23/2HsboupgMjdfotf;PXgrantstoCustomer a limited,non-exclusive,non-transferable,non-assignable,revocablelicensetouse PaymentExpress,theSoftwareandtheDocumentationfortheTermofthisAgreementsolelyforthePermittedUse.Anyotheruse or dealings with Payment Express, the Software or the Documentation without the prior written consent of PX will be a material breach of this Agreement. Except to the extent specifically authorized under this Agreement, Customer must not sub-license, transfer,assign,rentorsellanyofPaymentExpress,theSoftwareortheDocumentationortherighttousePaymentExpress,the Software or theDocumentation. 23/3QY!Xbssbouz;!PX warrants that PX has the right and authority to grant to Customer the license set out in clause 12.1, in accordance with the terms of thisAgreement. 24/Ufsnt!pgVtf 24/2Befrvbdz: Customer must satisfy itself as to the adequacy, appropriateness and compatibility of Payment Express for its requirements.Withoutlimitingtheforegoing,Customeracknowledgesthatithasnotreliedonanystatementsorrepresentationson the part of PX as to performance or functionality, verbal or otherwise, except as expressly recorded in thisAgreement. 24/3QY!Mphp: If Customer uses a capture method for credit or debit card processing using a system which is not hosted by PX, CustomeragreestodisplaythePXLogoin a readilyvisiblepositionontheuserinterfaceofCustomer’ssystemwherethecreditor debitcarddataiscaptured.ThePXLogomustnotbealteredorusedforanyotherpurposewithoutthepriorwrittenconsentofPX. 24/4Dpnqmjbodf: IfCustomerisnotcompliantwithoneormoreoftheSecurityStandards,Customermustnotcaptureorstoreany credit or debit card number or expiry date locally on Customer's or a non- compliant third party’ssystem. 24/5Op!Sjhiu!up!Dpqz-!Bmufs!ps!Npejgz;!Customer may make a reasonable number of copies of the Software for backup and disaster recovery purposes only. Except for such back-up copies, Customer must not, and must not permit any other person to, copy,reproduce,translate,adapt,vary,repairormodifyalloranypartofPaymentExpress,theSoftwareortheDocumentationby any means or in any form without PX's prior writtenconsent. 24/6Qfsnjuufe!Vtf;!Customer maynot: a)use Payment Express, the Software or the Documentation for any purpose other than the Permitted Use;or b)use the Software independently of the other components of Payment Express unless PX has given prior written consent to doso. If this Agreement is terminated, Customer's right to use Payment Express, the Software and the Documentation will automatically terminate and Customer must immediately remove all copies of the Software from its system(s) and return Payment Express, the Software and the Documentation to PX 24/7Sfwfstf!Fohjoffsjoh: Customer must not, and must not permit any other person to, reverse assemble or decompile the whole or any part of theSoftware. 24/8OpUijseQbsuzVtf;ExceptasexpresslyprovidedforinthisAgreement,theCustomermustnotprovide,orotherwisemake available, Payment Express, the Software or the Documentation or any component thereof in any form to any person (a “Third Party”)withoutthepriorwrittenconsentofPX.IfPXgrantssuchconsent,CustomermustensurethattheThirdPartycomplieswith theprovisions ofclauses5,10,12,and13(sofarasthoseprovisions relatetoCustomer)asiftheThirdPartywere a partytothis Agreement.CustomerwillbeliabletoPXforallactsoromissionsofanyThirdPartyincontraventionoftheprovisionsofclauses5, 10, 12, and 13. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!368 D/4/g 15 25/Hfofsbm 25/2Foujsf!Bhsffnfou;!This Agreement including all schedules hereto records the entire arrangement between the parties relatingtoallmattersdealtwithinthisAgreementandsupersedesallpreviousarrangements,whetherwritten,oralorboth,relating to suchmatters. 25/3Ejtqvuft;ThepartiesshallattemptingoodfaithtoresolveanydisputearisingoutoforrelatingtothisAgreementpromptlyby negotiationbetweenexecutiveswhohaveauthoritytosettlethecontroversyandwhoareat a higherlevelofmanagementthanthe persons with direct responsibility for administration of this Agreement. Any party may give the other party written notice ofany disputenotresolvedinthenormalcourseofbusiness.Within15daysafterdeliveryofthenotice,thereceivingpartyshallsubmitto the other a written response. The notice and response shall include with reasonable particularity (a) a statement of each party’s position and a summary of arguments supporting that position, and (b) the name and title of the executive who will represent that partyandofanyotherpersonwhowillaccompanytheexecutive.Within30daysafterdeliveryofthenotice,theexecutivesofboth parties shall meet at a mutually acceptable time and place. If the parties fail to negotiate a resolution to a dispute withina reasonable time (not exceeding 20 Business Days from formal notice of the dispute being given by one party to the other), either party may require that the dispute be submitted to mediation through JAMS, such mediation to take place in Los Angeles, California. A mediator shall be selected by mutual agreement or through procedures provided by JAMS. In suchcase: a)the mediator will not be acting as an expert or as anarbitrator; b)the mediator will determine the procedure and timetable for the mediation;and c)the parties will share equally the cost of themediation. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, experts and attorneys are confidential, privileged and inadmissible for any purpose, including impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation. Neither party may issue any legal proceedings (other than for urgent interlocutory relief) relating to any dispute, unless that party has first taken all reasonable steps to comply with the dispute resolution process above. All applicable statutes of limitation and defenses based upon the passage of time shall be tolled while the procedures specified in this clause 14.2 above are pending and for 15 calendar days thereafter. The parties will take such action, if any, required to effectuate such tolling. 25/4Xbjwfs: Nowaiverofanybreach,orfailuretoenforceanyprovision,ofthisAgreementatanytimebyeitherpartyshallinany way limit or waive the right of such party to subsequently enforce and compel strict compliance with the provisions of this Agreement. 25/5Tfwfsbodf;!Any provision in this Agreement which is or becomes unenforceable, illegal or invalid for any reason shall be severed and shall not affect the enforceability, legality, validity or application of any other provision which shall remain in full force andeffect. 25/6Bttjhonfou;!PX may assign all or any of its rights and obligations under this Agreement to any person without Customer's consent. Customer may not transfer or assign any of its liabilities or rights under this Agreement to any other person without PX's prior writtenconsent. 25/7Bnfoenfou;ExceptasexpresslyprovidedforinthisAgreement,noamendmenttothisAgreementwillbevalidunless recorded in writing and signed by a duly authorized senior representative of eachparty. 25/8HpwfsojohMbxboeKvsjtejdujpo;ThisAgreementisgovernedbythelawsofCalifornia.Subjecttothetermsofclause14.2, thepartiessubmittothejurisdictionofthecourts oftheStateofCaliforniainrespectofallmatters relatingtothis Agreement. 25/9Sfnfejft;!The rights, powers and remedies provided in this Agreement are not exclusive of any rights, powers or remedies provided bylaw. 25/:Tvcdpousbdujoh;!PX may appoint subcontractors to perform any of its obligations under thisAgreement. 25/21Opujdft;AnynoticeorothercommunicationtobegivenunderthisAgreementmustbeinwritingandmustbeservedbyone of the following means and in respect of each is deemed to have been served asdescribed: a)By personal delivery – when received by theparty. b)Bypostbyregisteredorordinarymail – onthesecondworkingdayfollowingthedateofpostingintheUnitedStatesmail to the addressee’s registeredoffice. c)By email – when acknowledged by the party orally or by return email or otherwise inwriting. d)By facsimile – when sent to the correct facsimile number (with written transmissionconfirmation). The addresses for the parties for Notices shall be as set out on Page 1 of this Agreement or such other address as either party specifies by notice in writing to the other given in accordance with this clause 14.10. 25/22 IntheeventofanyconflictorinconsistencybetweenthisAgreementandthetermsof a purchaseordermadebyCustomerto PX or a reseller of PX goods or services, this Agreement shall govern andcontrol. Buubdinfou;!Mjcsbsz!.!Fowjtjpoxbsf!Bhnu!.!Kbo!3132!tjhofe!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!369 D/4/h Buubdinfou;!Npospf!Dpvouz!35M!Vojrvf!Buusjcvuft!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT!BSQB Qbdlfu!Qh/!36: D/4/h Buubdinfou;!Npospf!Dpvouz!35M!Vojrvf!Buusjcvuft!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT!BSQB Qbdlfu!Qh/!371 D/4/h ! ! ! ! ! ! ! ! ! ! ! ! ! ! Buubdinfou;!Npospf!Dpvouz!35M!Vojrvf!Buusjcvuft!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT!BSQB Qbdlfu!Qh/!372 D/4/i 1/11/2021 FROM: Kimberly Matthews, Senior Director of Strategic Planning and Libraries RE: Support of Sole Source Procurement of a Circulation Equipment and Software Monroe County Public Library is integrating the best technology and services into our newest location, the Marathon branch. The Monroe County Public Library System requires the augmentation of ourcirculation services that are possible with the unique suite of products available through EnvisionWare, Inc. While other companies in the field produce self-check out machines and various circulation equipment, only EnvisionWare offers a complete suite of products that include: • Self-service tablet checkout and management • Self-service holds lockers • Enterprise reservation management for computers, study rooms and other services managed by the hour • Print cost recovery management • Account, cash and credit card payment options for fines/fees, printing and copying • Seamless integration into your Polaris ILS st Two essential components of the 21 Century Library are user-experience and technology. There is only one company that offers a suite of products that meet all of the Library’s needs. EnvisionWare, Inc’s products create a seamless integration of technology for maximum usability by patrons (versus learning multiple interfaces of different brands) and ensures compatibility with our ILS and all circulation components. Integration of all of the above products is made possible through EnvisionWare’s proprietary software.These factors for sole-source procurement are further detailed in the Sole Source Memo attached to this agenda item signed by Library Director, Kimberly Matthews. Patrons will move throughout their library visit finding everything they need from checkout, tablets, document scanning, fee payment, and more in a one-stop experience designed to ensure a usable interface. This hardware will also allow the staff of the new Marathon Branch Library to engage with patrons at a deeper level as they interact on the service floor rather than from behind a traditional (generally intimidating) circulation desk. This interactive service model between patrons and staff brings new opportunities for engagement and education to all members of our community regardless of age or technical prowess and supports a variety of patron needs our current tools do not. EnvisionWare is the sole vendor that provides a single-vendor enterprise solution for all of the above services. The above compliment of features/services that are all necessary to meet the Library’s needs. After significant research, conferring with library colleagues and my attendance at the 2019 Buubdinfou;!Fowjtjpoxbsf!Tpmf.Tpvsdf!Nfnp.!L!Nbuuifxt!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!373 D/4/i American Library Association Mid-Winter conference in Philadelphia, I am confident that the EnvisionWare is the only vendor that meets our complete enhanced circulation needs. I, therefore, request that we procure the complete suite of products from EnvisionWare,Inc. through a sole source purchase. Respectfully, Ejhjubmmz!tjhofe!cz!Ljncfsmz! Ljncfsmz! Nbuuifxt! Ebuf;!3132/12/23!25;18;29! Nbuuifxt .16(11( Kimberly Matthews Buubdinfou;!Fowjtjpoxbsf!Tpmf.Tpvsdf!Nfnp.!L!Nbuuifxt!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo!jufnt!xjui!uif!EMJT Qbdlfu!Qh/!374 D/4/j Buubdinfou;!Npospf!Dpvouz!GM!Vojrvf!Buusjcvuft!Fowjtjpoxbsf!DFP!Mfuufs!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo Qbdlfu!Qh/!375 D/4/j Buubdinfou;!Npospf!Dpvouz!GM!Vojrvf!Buusjcvuft!Fowjtjpoxbsf!DFP!Mfuufs!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo Qbdlfu!Qh/!376 D/4/j Buubdinfou;!Npospf!Dpvouz!GM!Vojrvf!Buusjcvuft!Fowjtjpoxbsf!DFP!Mfuufs!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo Qbdlfu!Qh/!377 D/4/j Buubdinfou;!Npospf!Dpvouz!GM!Vojrvf!Buusjcvuft!Fowjtjpoxbsf!DFP!Mfuufs!!)Bqqspwbm!up!qvsdibtf!3!3508!Mjcsbsjft!'!beejujpobm!djsdvmbujpo Qbdlfu!Qh/!378