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Item D5 D.5 Coty f � ,�� ,' BOARD OF COUNTY COMMISSIONERS �� Mayor David Rice,District 4 The Florida Keys � Mayor Pro Tem Craig Cates,District 1 y Michelle Coldiron,District 2 James K.Scholl,District 3 Ij Holly Merrill Raschein,District 5 County Commission Meeting August 17, 2022 Agenda Item Number: D.5 Agenda Item Summary #10833 BULK ITEM: Yes DEPARTMENT: Tourist Development Council TIME APPROXIMATE: STAFF CONTACT: Ammie Machan (305) 296-1552 N/A AGENDA ITEM WORDING: Approval of the FY 2023 Monroe County Tourist Development Council Marketing Plan. ITEM BACKGROUND: TDC approved same at their meeting of July 21, 2022. PREVIOUS RELEVANT BOCC ACTION: CONTRACT/AGREEMENT CHANGES: N/A STAFF RECOMMENDATION: Approval DOCUMENTATION: FY 2023 TDC Marketing Plan FINANCIAL IMPACT: Effective Date: Expiration Date: Total Dollar Value of Contract: Total Cost to County: Current Year Portion: Budgeted: Source of Funds: CPI: Indirect Costs: Estimated Ongoing Costs Not Included in above dollar amounts: Packet Pg. 1661 D.5 Revenue Producing: If yes, amount: Grant: County Match: Insurance Required: Additional Details: REVIEWED BY: Maxine Pacini Completed 07/25/2022 10:37 AM Christine Limbert Completed 07/25/2022 11:00 AM Lindsey Ballard Completed 07/28/2022 9:41 AM Board of County Commissioners Pending 08/17/2022 9:00 AM Packet Pg. 1662 li 1Ir 1 /V I l 0. r/ I qqif W V 1' n ro rr lii'1,, V i I a Y 1 r / r r J /I rim ,r ii r! / r � u, 6 r / J t 1 I , J I h, 1 I IIYI,. l, r r 7 1/ d „ r J, / P d;, r J F r y� r/ I /d, 0 I fk I ,r 1 F 6 I� J i /I ,J Y r / u I a u� W' J d. r , r, / olr N r b UI bil,i I � l m N r y I ,J: rl '„ „ a G 1, r / r J N�V o I I � r , l � Y fr, r x , L , t � � r 11: „r 1,J Jr + a r� k. f ��wy d 7 I 1 6: II r m y r r �I / �y /J J I I IC f, / �.M , i8 I / 1, v / / r J / / i / l � / r� e/ / I / r / 1 r / / o u. c l 1 / r � fill, �i / e r� r F I ,1 / / I / / / / 1 / / r � / / / Gr l / / I / I�uuilomiJ �;;f�3n iu li�i lli I I'� (,IIf,I:lu1 i / uuu I I Illlfll I Illlliil�i II VUY 1 /1 "uuul i / uuu /I.. l j: 1� 1 4 uu uuul /q r! , / / / l , / / / / l 11 l/ / I /J i, rr r( I / / I I / / / / / / 0 / / l r / / r / 1 / / / i S� 1 / � l r d / 1 I J � / f � / / i / / l/ / 7 / / / / / / / / / / 1, f i �/ rh / / / r t / / I / s 1 I I �II The f IOFI"dd eys 0 &Kev A ID'if comr,cis you cirr,@) 41 da- A\ \C� "ji �n�,mu'n,� /,/%aimai� ce IRON' Key West Big Pine Key&The Lower Keys M I ONROE COUNTY TOURIST DEVELOPMENT" COUNCIL, 2022-2,023 MARKETING PLAN Table of Contents Section One: The Mission of the TDC I. Vision Statement ......................................................................................A-1 I. Purpose of Plan ........................................................................................A-2 Section Two: Situation Analysis I. Product Analysis.......................................................................................B-1 11. Position Analysis ..................................................................................... C-1 Ill. Prospect Analysis.................................................................................... D-1 IV. Promotional Analysis................................................................................E-1 Section Three: Program Planning I. Program Development i. Goals.............................................................................................F-1 ii. Priorities........................................................................................ G-1 iii. Resources..................................................................................... H-1 1111. Marketing Strategies and Implementation i. Advertising..................................................................................... 1-1 ii. Sales & Promotions ...................................................................... J-1 iii. Public Relations ............................................................................K-1 iv. Film Commission .......................................................................... L-1 V. Research ..................................................................................... M-1 Section Four: Evaluation .......................................................................... N-1 I � THE FLOMDA KEYS & KEY WEST COMI, AS YOU ARE, MC3M1lRC)E COUNTY TOUItIST DEVELOF'MENT CC]IJNCIL 2022-2,023 MARKETING PLAN Section One: The Mission of the Tourist Development Council L Vision Statement The mission of the Monroe County Tourist Development Council is to manage Monroe County's tourism marketing efforts to assure long-term economic stability resulting from visitor-related revenues. The TDC pledges to benefit residents and visitors by utilizing those financial contributions to improve Florida Keys environmental and community resources. The tourism council also prioritizes working to enhance residents' quality of life and minimize their property taxes through safeguarding the health of the county's primary industry. THE FLORIDA KEYSICY WEST � COME, AS YOU ARE"'k A-1 Mi II j _ I I II L I " I 2022-2023 MARKE,TING PLAN ll. Purpose of the Plan While most of the concepts, processes and methods described within this marketing plan is to help the Monroe County TDC to be more effective in our tourism marketing efforts, this plan has been prepared with a community approach in mind. It focuses on achieving the economic benefits that the tourism industry provides to the residents of Monroe County while being mindful of balancing the quality of life needs of the residents. Success in tourism does not just happen. Built upon an understanding of the tourism system, successful programs are the results of careful planning, marketing data analysis and management. The nature of the marketplace dictates that a comprehensive and integrated marketing approach is needed by the Monroe County Tourist Development Council if it is to remain competitive while providing the economic feasibility for the Florida Keys. The TDC must have a clear direction and understanding of marketing, market segments and market techniques to be effective. The plan must focus on its present situation, goals and objectives, resources, program strategies and evaluation criteria. The following are general guidelines for the planning and development of the Monroe County Tourist Development Council's marketing plan as evidenced in the Table of Contents. Each section is further compartmentalized to address multiple areas. a. Review of the TDC's mission. b. Analysis of the current situation. C. Marketing program goals and objectives. d. Marketing division strategies and implementation. e. Evaluation criteria. The TDC's marketing plan is an evolutionary document, with the flexibility to make adjustments and modifications to strategies throughout the course of the fiscal year. THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� A-2 Mi II j _ I I II L I " I 2022-2023 MARKETING I Section Two: Situation Analysis Descriptive profile of the Florida Keys L Product Analysis • The Florida Keys is a premier get-away destination located at the southernmost tip of Florida and the continental United States. The beauty and diversity of our laid- back atmosphere makes it one of the most unique vacation destinations anywhere. The Keys has unique advantages for tourism because of the extraordinary and diverse characteristics of the county. These characteristics provide the varied tourism opportunities that appeal to a wide range of travel marketing interests. We have a viable year-round residential community with deep history and proud heritage setting us apart from other destinations. • Tourism is the Florida Keys economic engine -with a current permanent population of approximately 82,847. The Keys business sector and residents are dependent on the economic contribution of the overnight visitors to the Keys. • The Florida Keys is easily accessible by land transportation. The primary mode of travel for overnight visitors to the Keys is by land-based transport. (70%) • The Florida Keys are accessible by air. (30%) 1. Key West International Airport is served by American, Delta, Silver Airways, JetBlue, Allegiant and United Airlines. There are non-stop daily year-round flights to Newark, Dallas, Atlanta, Miami, Orlando, Orlando (Sanford), Fort Lauderdale, Tampa, Charlotte, Cincinnati, Philadelphia, Chicago, New York City (LaGuardia/JFK), Reagan Washington National, Dulles International Airport, Houston, Pittsburgh, Nashville, and Boston. International flights to Havana, Cuba are currently on hold due to the continued COVID border closure; other charter service is available at Key West International Airport as well. 2. Florida Keys/Marathon Airport is a General Aviation Airport currently servicing 45,000 operations (take offs and landings)a year. This full-service airport can handle private, commercial, and chartered flights. 3. Miami International Airport is one of the largest international airports in the United States. The Fort Lauderdale/Hollywood International Airport serves millions of travelers from all over the world. Domestic and international travelers to the Keys can fly into these airports and travel by car, connecting flights, private aviation, shuttle, or bus into the Florida Keys. T E FLORIDA KEYS & KEY WEST COME, AS YOU ARE"' B-1 MONROE _ I I II L I " I 2022-2023 MARKETING • Total daily flight operations at Key West International Airport average about 200 per day. Key West Airport passenger totals average approximately 1,000,000 passengers annually. • There are ferry services from the west coast (Fort Myers/Naples) of Florida to downtown Key West. There are a number of marinas in the Keys that allow visitors to arrive on their own boats. • The district of Key West is currently receiving cruise ship visitors at private docks only. • Ground transportation to and from the Florida Keys is available by Greyhound (scheduled in line transportation from Miami International Airport through to Key West), shuttle services from South Florida airports to several destinations in the Keys, major car rental agencies, as well as private and ride share services, and limousine services. Local transportation is available by taxi, trolley, shuttles and bus services. • The Florida Keys hosts a variety of accommodations. Lodging facilities in the Florida Keys for vacationers or business travelers include full-service hotels, motels, condominiums, guest houses (inns), beach cottages, licensed seasonal home rentals, licensed short term vacation rentals, camping sites and house boats. The TDC lists over 19,500 rental units throughout the Keys. • The Florida Keys offers camping and recreational facilities available throughout the Keys. • There are just over twenty-four hundred licensed camping sites in Monroe County. Florida Park Service: Bahia Honda State Park Curry Hammock State Park Fort Zachary Taylor State Historic Site Indian Key State Historic Site John Pennekamp Coral Reef State Park Key Largo Hammock State Botanical Site Lignumvitae Key State Botanical Site Long Key State Recreation Area Windley Key State Geological Site National Parks: Everglades National Park Fort Jefferson National Monument (Dry Tortugas) National Wildlife Refuges: Crocodile Lake National Wildlife Refuge (no public access) Great White Heron National Wildlife Refuge Key West National Wildlife Refuge National Key Deer Refuge FLORIDAKEYS & KEY WEST COME, AS YOU B-2 Mi II j _ I I II L I " I 2022-2023 MARKETING II Aquatic Preserves: Biscayne Bay-Card Sound Aquatic Preserve Coupon Bight Aquatic Preserve Dry Tortugas Aquatic Preserve Lignumvitae Key Aquatic Preserve San Pedro Underwater Archaeological Preserve National Marine Sanctuary: Florida Keys National Marine Sanctuary • The Florida Keys has outstanding lodging accommodations for everyone. Our accommodations are just as diverse as our visitors. From some of the best camping spots in the country to luxurious hotels, charming guesthouses to full- service resorts, we have something for everyone. • The cultural heritage of the Florida Keys offers visitors an array of live theater, arts & craft festivals and is home to many noted authors, musicians, and artists. The visual, literary, and performing arts produces a stimulating experience for visitors to the Keys. There are many cultural events throughout the Keys during the year that include art, music, history, heritage and food. • The Florida Keys has many attractions to offer. The primary attractions for the visitor to the Keys are its natural resources, wide open spaces, year-round temperate climate, parks, and water activities including boating, fishing, snorkeling, and diving. History plays an important role in the Keys experience. Historical homes, lighthouses, museums, and monuments weave an intriguing historical adventure of pirates, wreckers, writers, poets, and artists throughout the Florida Keys. Sightseeing ranks among the highest of visitor activities. • The Florida Keys has a variety of restaurants providing the visitor with many dining pleasures including seafood specialties, ethnic cuisine, local delights, continental and fine dining, with the option to dress up or be Keys casual. • Night life in the Florida Keys offers diverse entertainment including music, dining, bars, theater, and special events. Local and internationally recognized talent adds to the unique experience of the Keys. • The Florida Keys offers some of the best fishing opportunities in the world with over 500 I.G.F.A. world records. Private charter trips are available throughout the Florida Keys in Florida Bay, Atlantic Ocean, and the Gulf of Mexico for either back country, flats fishing to deep sea/offshore fishing on a daily basis and by reservations. Visitors can also enjoy wading, pier, and bridge fishing. • The Florida Keys are positioned parallel to the United States' only living barrier coral reef. The Florida Keys National Marine Sanctuary, surrounding the island chain, protects 2,900 square nautical miles of waters, home to over 6,000 species T------------------------ FLORIDA YOU B-3 MONROE COUNTYTOURIST DEVELOPMENT" COUNCIL, 2022-2023 MARKETING PLAN of marine life and as well as vital seagrass beds and pristine, offshore mangrove- fringed islands. From coral reefs to culturally important shipwrecks, some dating back centuries, the many artificial reefs along the Keys provide an ideal year-round snorkeling or diving experience. T H E FLORIDA KEYS & KEY WEST COME, AS YOU ARE"' B-4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN ll. Position Analysis In analyzing the Florida Keys' product for leisure tourism and business travel, it is important to identify the current positive aspects of the destination as well as considering those areas which may, by improvement, enhance the Florida Keys' position in the global marketplace. 1. Strengths and assets • branded as a premier get-a-way destination • temperate year-round climate - warm winters • friendly, 'laid-back' image • great natural resources to promote ecotourism • our nearshore waters provide wide open spaces • offshore island experience within confines of the US • direct flight service from markets providing good connectivity • a rich cultural heritage within our diverse communities • visual, literary and performing arts destination • a variety of sightseeing attractions • authenticity of our attractions • safe environment • great fishing resources • number one dive destination in the United States • unique RV camping locations • Increasing reputation for live musical concerts, performances • excellent dining available • only living coral reef in North America • surrounded by a National Marine Sanctuary • diversity of overnight lodging facilities • southernmost point of the continental US • a popular wedding & honeymoon destination • close relationship of two large metro airports of Miami & Fort Lauderdale • two airports in the Keys — Marathon and Key West • two national parks • nine state parks • free alternative transportation services available in select districts 2. Weaknesses and liabilities • lack of alternative means of ground transportation from South Florida hubs • negative perception of seasonal storms • lack of traditional sandy beaches • traffic congestion/one road in, one road out • lack of stable service personnel resources • employment turnover rate THEFLORIDA KE"Y'S & KEYWES"T' COME AS YOU ARE" C-1 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • competitive destinations re-entering the marketplace with heavy advertising • lack of affordable housing for our workforce • perception of pricey lodging product • perception of gentrification from long time visitors • service and guest experience shortfalls commensurate with price point While positioning begins with a product, or a destination, the concept really is about positioning it in the mind of the consumer or potential traveler. Consumers are bombarded with a continuous stream of advertising, and their mind reacts to this high volume of marketing by accepting only that which addresses their interests or is in agreement with their knowledge on the subject matter. Therefore, positioning analysis is based on three (3) core concepts: (1) consumer perceptions, (2) consumer preferences and (3) consumer choices. Positioning involves analyzing each market segment as defined by our resources and research data. A marketing position is based on what the consumer is looking for, and what we have to offer within the destination to address those needs. The Florida Keys are a premier getaway destination. The Keys are perfect for just taking the time to decompress from the tedium of everyday life. The Keys excel at allowing one to re-charge, re-assess and reconnect with their personal priorities. Getaways can be as varied as an intimate/romantic escape all the way to multi-generational group outings. This fiscal year the tenets of our program will concentrate on the solidifying of the destination's position for the domestic leisure traveler, while re-establishing the area for the anticipated return of international visitation. There is a palpable cross section of the population that will continue to seek reassurance about how and where they will travel. Our warm winter sun, wide open spaces, excellent fresh seafood and laid-back atmosphere lends itself to providing that confidence. Our multi-year repeat visitors will want to know that their favorite lodging of choice, restaurant, server, charter captain and all the characters that make up our tourism industry are still here; healthy and happy to greet them once again. It is these interactions that have established the emotional connection that so many visitors have for the Florida Keys. It is these customers that are integral to our continued success. Next year domestic travelers will have many destinations to choose from, so it will be advantageous for our area to promote those attractions/experiences that are unique to the destination. The entire Caribbean basin and the Bahamas are now open for travelers, most especially for the coveted winter season. Their advertising campaigns are focusing on welcoming the return of their multi-year repeat visitors and some lodging properties may entice bookings by advertising value inspired offers. The competition may be just as strong as domestic demand is this summer, and to maintain market share, we will concentrate on those attributes that set us apart from other sand, sun and warm weather destinations. THEFLORIDA KE"Y'S & KEYWES"T' COME AS YOU ARE" C-2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN For the summer market, the international traveler is expected to return. Early data is showing that unbridled demand from the international inbound traveler has the potential of mirroring that of the domestic visitor these past 18 months. While the international visitor tends to stay longer, we must be aware that the price point for next summer may be influenced by the global economic and political situation. Geo-tourism is about attracting visitors who understand about preserving a destination's community heritage, by helping to sustain or even enhance the geographical character of the place visited, respecting the cultural heritage of its residents along with including the well-being and quality of life of its residents. Now more than ever, travelers, (most especially Millennials), want to not only visit or sightsee, but to learn more about the authentic history and culture of the area and its people. These travelers are ready to act to respect and protect the natural aspects of the destination. These individuals select destinations that are associated with environmental sustainability and respond favorably to this type of messaging. We need to further position ourselves for the experiential traveler; one who wants to learn and interact with people about the destination's history, culture, language, traditions, art and natural environment. Voluntourism is continuing to grow and these visitors share a desire to do something good while experiencing new places by contributing to the destination. We will continue to expand our marketing to Millennials as well as older tier of Gen Zers to advance our sustainable and geo-tourism efforts. Diversity in our multicultural marketing efforts continues to be a priority. Our promotions will recognize the awareness, image and respect for cultural diversity amongst our residents, and for the visitors to the destination. Culturally relevant communications build relationships, and relationships build brand awareness. Research has consistently shown that multicultural consumers respond best to messages and images that reflect an insight into their culture and the unique ways they perceive the product or service. We will continue with our diverse marketing promotions and messaging where each group is interwoven like the fabric of our communities. The Florida Keys has traditionally benefited from international travelers at different times of the year. These inbound arrivals have historically accounted for up to 20% of our market share. For the past eighteen months the domestic traveler has absorbed the shortfall in international arrivals. Moving forward, now that the Covid testing restrictions have been removed, we anticipate a realignment of the market mixes, with international arrivals returning to near pre pandemic levels. We are aware of potential economic and political factors in tempering some anticipated long-haul demand, so we will concentrate our efforts in our primary markets of UK/Ireland, and the German speaking region of Europe. In secondary markets, the focus will be on the upmarket consumer who is less impacted from economic fluctuations. Romance and life milestone celebrations continue to be big business in the Keys. The Keys tropical environment lends itself to be a popular destination for this market segment. Lodging properties develop market-specific packages for their guests and has become a THEFLORIDA KE"Y'S & KEYWES"T' COME AS YOU ARE" C-3 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN reliable source of revenue. Significant birthdays, anniversaries, proposals, destination weddings for both opposite and same sex couples will continue to be an integral part of our promotional campaigns. Website: Fla-Keys.com and Digital Services 2022-2023 Fla-Keys.com Website Redesign We continue to engage in a holistic redesign of the Fla-Keys.com website to incorporate even more imagery and video while reducing page copy and removing or consolidating low-trafficked pages. As the Florida Keys & Key West are a collection of five unique districts, the site must convey this distinction of place and character while avoiding too many navigational choices. The redesigned Fla-Keys.corn site will refine the navigation to be as seamless and intuitive as possible, allowing images to guide the user through the site. To achieve this goal, we are leveraging the CrowdRiff platform to acquire usage rights to photos and videos that our destination visitors submit through social media channels such as Instagram. This user-generated content (UGC) is some of the most highly regarded and trusted on the Internet and will lend to the authenticity and credibility of our islands' history and the individualistic creativity of our locals while maintaining the destination's uniqueness. Through CrowdRiff, we are creating custom dynamic image galleries for each DAC, Umbrella, and topical content page that will be used throughout the site and updated automatically to keep the site fresh. Plotagraphs To further increase the site's aesthetic appeal and engagement rates, we will use the visitor-submitted images to create compelling plotagraphs. These are, in essence, images that have some portion in motion. This subtle movement on a seemingly still image captures users' attention as it is unexpected. Virtual Reality (VR) / 360 Degree Images We will continue to shoot VR 360-degree images throughout the Keys. These interactive images can be used in virtual reality environments, the destination's app, display advertising, and embedded into the Fla-Keys.com website, where users can move their mouse or finger around the picture to see the view from all directions. These immersive images will increase time on site metrics and engagement levels. By uploading these images into Google Places, we will capture new audiences unfamiliar with the destination and have an interactive means to showcase our natural resources, and other destination attributes to an entirely new audience. THE FLORIDA KEYS & KEYWES"T' COME AS YOU ARE" C-4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Integrate Google Translate API into Foreign Websites Visitors accessing the destination's site from foreign countries are routed to one of five international websites translated, where applicable, by native speakers, including the following: • fla-keys.fr • fla-keys.de • fla-keys.nl • fla-keys.it • fla-keys.be Because Fla-Keys.com is constantly being updated with news, events, and listing information, it is impossible to manually translate and update our foreign sites with this ever-changing content. All the international websites currently use the free Google Translate widget so that our foreign visitors can translate the page through a manual dropdown menu function. In 2022/2023, we will reprogram the foreign sites to utilize the Google Translate application program interface (API) (https://cloud.gooqle.com/translate/) so that the site language translations run at the server level. Using the Google Translate API allows automatic conversion of any page delivered from the server database in the language of the respective site visitor, providing a more personalized, full-site experience for the user. Optimize for Voice Search In 2022, over 135 million Americans will utilize digital voice assistants. As more users turn to voice search for its fast and convenient results, we will implement relevant schema.org markup for an opportunity to capitalize on this growing trend. Commission-Free Online Reservations: Adding Value-Added Offers and Integrations As we continue to work with accommodations to have their availability and rate information natively sourced into the RootRez commission-free online reservation system, we will begin the second phase of the project; to work with area attractions, restaurants, and other things to do, to provide value-added offers for completing a reservation on the platform. RootRez has shown that booking conversion rates are significantly higher when destinations include value-added offers. These can be set at the district level or property level. By providing our site visitors a reason "why' they should book on our reservation portal rather than a competing OTA, we can drive more value to our lodging partners and source additional first-party data. THE FLORIDA KEYS & KEYWES"T' COME AS YOU ARE" C-5 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN We will also add 'Book Your Stay' calls to action (CTAs) in the event calendars, integrate the reservation system into the Florida Keys & Key West app, provide trackable booking widgets to TDC-funded events, and continue to build remarketing/retargeting lists of users who engage the reservation portal but do not complete their reservations. Streaming Web Cams Our webcams are a powerful, 24/7 marketing tool offering real, unedited views of the destination, something that today's travelers seek when making decisions about vacationing. In the first half of 2022, the webcam pages on Fla-Keys.com accounted for 29% of all pageviews, more than any other website section. Our Webcams lend credibility and authenticity to the destination as they offer an unedited, live look at more than 50 locations throughout the Keys. Between visits to the Florida Keys & Key West, our many webcams allow visitors to stay connected with the destination from wherever they are. Our goal is to continue offering a diverse group of webcams throughout the Florida Keys so that users can view a range of locations, views, events, and activities. Finally, we have also been experimenting with live 360-degree video for immersive experiences and hope to roll out 360-degree webcams. This will be transformative for the end-users, who can then be surrounded by real-time events, parades, and points of interest. Marketing Automation Services (SharpSpring Certified Partner) Marketing automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on multiple channels online and automate repetitive tasks. We now offer custom marketing automation solutions through the SharpSpring (https://sharpsprinq.com/) platform and welcome the opportunity to leverage this capability for the Sales Department and visitors on the Fla- Keys.com website. We can implement marketing automation to efficiently and effectively nurture leads such as site visitors or travel professionals, drawing them down the funnel, closer to action, and then periodically drip new content to increase loyalty. Marketing automation would be integrated throughout all sections and features of the website, enabling a personalization experience not yet realized in our efforts. The Florida Keys & Key West Travel App In 2022/2023, we plan to modernize the app as well as expand the number of points of interest (POI) and add a video to each POI's narrative. In response to user feedback, we would like to change the driving tours to auto-play when the user approaches the POI THE FLORIDA KEYS & KEYWES"T' COME AS YOU ARE" C-6 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN rather than providing an alert that must be selected to begin the narrative. We will also be adding the new commission-free online reservation system into the app so that users can quickly find nearby accommodations. Finally, with the help of third-party solutions and beacons strategically placed throughout the destination, we would have the data to understand how our visitors are spending time in the destination and open the door for an entire suite of Proximity Marketing and custom push messaging capabilities, which could be used by the destination and area businesses to offer timely, relevant messages. Americans with Disabilities Act (ADA) Compliance Site accessibility is a strength and a standard to which Fla-Keys.com has always upheld for users with disabilities. Fla-Keys.com adheres to WCAG 2.0 AA accessibility standards to maintain ADA compliance, and the site's Accessibility Statement is updated monthly. In addition to manually coding the Fla-Keys.com site with language specific to assistive technology devices, like screen readers, we also pay a third-party company, accessiBe (https://accessibe.com/), to provide a site widget that provides numerous ADA accommodations and guarantees 100% compliance. Search Engine Optimization (SEO) Search is where the vast majority of travel planning starts. In the first half of 2022, organic search accounted for 41% of the site's total traffic. The Florida Keys & Key West must continue to earn the highest possible placement in this competitive arena. The Fla- Keys.com website has historically ranked highly on all major search engines, and these search engine results pages (SERPs) are achieved through a continued commitment to staying abreast of new digital innovations and search engine best practices, requirements, and algorithm updates. We will continue to engage in Search Engine Optimization (SEO)efforts, modifying or adding code and increasing schema.org markup, as needed, to maintain or increase search rankings. Both Google Search Console and Bing Webmaster Tools provide specific recommendations to help websites optimize for better performance, search indexing, and notices of any derogatory signals like toxic inbound links. We also use SaaS tools, like Semrush, Screaming Frog, and numerous others, which give precise recommendations for increased SERP rankings. Following the launch of the redesigned website, we will use these tools to analyze the site to understand how users interact with the new design. We will compare pre- and post- redesign stats to gauge the effectiveness of the new site. Website Analytics, Tracking & Reporting As we prepare for the upcoming Fla-Keys.com redesign launch, we will analyze the Google Analytics data to improve user experience. We will also examine site traffic THEFLORIDA KE"Y'S & KEYWES"T' COME AS YOU ARE" C-7 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN patterns as they relate to the overall performance of the site and the navigation paths users take to reach their desired content. For each TDC and DAC meeting, we will continue providing detailed reports on our website and individual districts. Standard website metrics that we will continue to track include: • Website Traffic Report o Users / New Users o Sessions / Sessions per User o Pageviews/ Pages per Session o Average Session Duration o Bounce Rate o Native Language of Users o Traffic Sources o Most Visited Sections of the Site o Device Type Usage o Ad Source to conversions • Online Reservation Portal o Total room revenue o Number of system reservations o Room nights o Average daily rate o Average length of stay o Booking window o Conversion rate o Top booked properties o Property types o Reservations by country, state, and city o Search filters used o Lodging supplier performance and analytics o Check-in day distribution & top check-in dates o Sessions, pageviews, pages per session, bounce rate, and time on site o Age distribution, gender, device type, search page scroll depth • The geographic location of visitors as a whole and by DAC at the following levels/markets: o World and countries o The United States and states o Florida and cities o Canada and provinces o The United Kingdom THEFLORIDA KE"Y'S & KEYWES"T' COME AS YOU ARE" C-8 Mi II j _ I I II L I " I 2022-2023 MARKE,TING PLAN Ill. Prospect Analysis The Monroe County Tourist Development Council is charged with the responsibility of identifying target markets which, primarily based on research, have generated the highest return for investment for the destination. Strategic programs implemented by the TDC to target these markets are outlined in this document from Section Three: Marketing Strategies and Implementation. 1. Domestic Markets • Primary • Florida (Miami, Fort Lauderdale, Tampa-St. Pete, Orlando, West Palm Beach, Ft. Myers-Naples and Jacksonville) • New York, Chicago, Philadelphia, Boston, Washington, D.C., Detroit, Atlanta, Charlotte, Nashville, Houston, and Dallas. • Secondary • Indiana, Alabama, South Carolina, Connecticut, Missouri, Wisconsin, Colorado, Tennessee, Minneapolis, Los Angeles 2. International Markets • Primary • Canada, German speaking countries, United Kingdom-Ireland • Secondary • Benelux (Belgium, Netherlands, Luxemburg), Italy, France, Scandinavian countries 3. Market Segments A. Historic/Cultural Market B. Soft-Adventure Market C. Ecotourism/Sustainable D. Geo-tourism/Experiential/Voluntourism E. Fishing Market F. Diving/Snorkeling Market G. LGBTQ Market H. Gen X/Youngest Baby Boomers I. Millennials and mature tier higher than Gen 2 J. Weddings/Honeymoon/Celebrating Milestone Events Markets K. Boating Market L. Culinary/Foodies M. Family and generational travel N. Travelers with Disabilities O. Getaway Traveler P. Travel Trade Industry THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� D-1 M I O NROE COUNTYTOURIST DEVELOPMENT" COUNCIL, 2022-2,023 MARKE,TING PLAN 1.Travel Agents 2.Tour Operators 3.Wholesalers 4. Meeting Planners Q. Multi-Cultural and Heritage Travelers R. Destination Concert/Festival Travelers THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� D-2 Mi II j _ I I II L I " I 2022-2023 MARKETING I Ill. Promotional Analysis 1. Promotional Events The promotion of special events is a very important part of our overall marketing program. Multi-day events have traditionally drawn visitors to our destination. Events have also provided visitors who may not have been aware of a certain event, the opportunity to participate with others while on vacation and share their experience. This develops return visits and adds new awareness of things to do for future visitors, and potentially "closes the sale". We have marketing funds available for sponsored events in each of our districts. The TDC establishes a Request for Proposal and the District Advisory Committee (DAC) allocates funding for that district's destination events. Most event funding is for advertising only, however, in cases that involve the highest level of economic impact to their district (such as a high volume of room nights and visitor expenditures), a turnkey operation is considered. There are also cultural events promoted through the TDC Cultural Umbrella, and fishing tournaments promoted by the TDC Fishing Advisory Committee. These specialized events serve the same purpose as generic events. All event funding recommendations by the District Advisory Committees, Cultural Umbrella and Fishing Advisory Committee are reviewed and require approval by the TDC. These events are evaluated by their ability to draw overnight out-of- county visitors; offering of activities for visitors; and the marketing of the awareness and image of our destination. 2. Capital Projects and Improvements The Tourist Development Council has revenues other than for advertising for discretionary use to enhance and support the specific tourism development efforts of a district. One of the uses is capital projects. The attraction of visitors to the area must be one of the capital project's main purposes. The capital project must be a publicly owned and operated facility or owned and operated by a not-for- profit organization and open to the public. Capital improvements can include beach improvements, beach maintenance, re- nourishment, enhancements and clean up where there is public access to the beach or beach park area. Improvements may also include those associated with channels, estuaries or lagoons. Capital projects are integral to the upkeep and improvement of our visitors experience as well as for our residents. It is important within the descriptive profile of our product that we have public facilities such as museums, auditoriums, theaters, recreational areas, nature centers, beaches, and other historic and THE FLORIDA KEYS & KEY WEST COM; I AS YOU ARL� E-1 MONROE _ I I II L I " I 2022-2023 MARKETING cultural attractions for our visitors. Although these projects are primarily to promote tourism, another important aspect to funding these improvement projects is that they not only benefit the visitor experience, but also the residents of Monroe County. TDC funding of capital projects improves the infrastructure of these public facilities, beaches, nature centers and historical places of interest, while offsetting a potential additional tax burden on the residents. It also enhances the local culture and supports the mission or vision statement of the Tourist Development Council as it relates to the quality of life of our residents. The District Advisory Committees, with input from Monroe County, local municipalities, chambers of commerce and general public, formulate a vision of what each community would like to see developed, improved or maintained in accordance with state statutes with the primary purpose being tourism. THE FLORIDA KEYS & KEY WEST COM; I AS YOU ARP� E-2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-,2023 MARKETING PLAN Section Three: Program Planning L Program Development i. Program Marketing Goals a. Develop overall program which protects the county's economic viability while balancing the environment and quality of life for residents. b. Protect the destination's brand image in a hype r-com petitive field. C. Promote the variety of Lodging Accommodations throughout the Florida Keys. d. Promote arts/culture offerings. e. Emphasize sustainable tourism messaging across all campaigns. f. Promote to Romance Travel/Life Milestones markets. 9. Promote multi-district visitation. h. Re-establish market share of international visitors. i. Highlight mid-week group and incentive meeting business travel. j. Expand destination awareness to marquis level television series and movie productions. (i.e. Bad Monkey Season 2) k. Target younger fishing enthusiasts. I. Increase diving and snorkeling safety messaging. M. Increase LGBTQ+ travel. n. Increase family travel/multi-generational travel. 0. Utilize website booking engine and new research analytics to measure program effectiveness. P. Continue marketing program for travelers with disabilities. q. Promote "only in the Keys" attractions and experiences. r. Increase our marketing efforts to Millennials/older Gen Z. S. Increase our marketing efforts to multi-cultural visitors. THE FLORIDA KEYS & KEY WEST COME AS, YOU ARE° F-1 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-,2023 MARKETING PLAN t. Promote "wide open spaces" imagery. U. Increase awareness of alternative transportation options. V. Increase promotions targeting destination concert/festival travelers. THE FLORIDA KEYS & KEY WEST COME AS, YOU ARE° F-2 Mi II j _ I I II L I " I 2022-2023 MARKE,TING PLAN Top Marketing Objectives a. Position the Florida Keys as Florida's premier get-away destination for US and international markets. b. Promote brand/image awareness. C. Promote markets that will have the most significant positive economic impact on the lodging industry, the local economy and Monroe County residents. d. Promote historical, heritage, environmental, artistic & dining programs. e. Promote sustainable tourism. f. Encourage capital projects that improve tourist related facilities that also benefit residents. g. Promote the Fishing Industry. h. Promote the Dive and Snorkeling Industry. i. Promote LGBTQ travel. j. Identify and market to the visitor for longer stays. k. Promote to targeted, key feeder international markets. I. Promote "only in the Keys" experiences to set the destination apart in a highly competitive field. M. Promote awareness of non-stop airlift service encouraging less vehicular traffic. n. Diversity in multicultural marketing communication. o. Promote Family/Multi-generational Travel. P. Promote Romance/Life Milestones market. q. Promote to travelers with disabilities. r. Develop new and updated research programs. S. Promote user generated content on social media platforms. THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� G-1 MONROE COUNTYTOURIST DEVELOPMENT" COUNCIL, 2022-2,023 MARKE,TING PLAN t. Promote alternative transportation options from South Florida hubs and within districts. THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� G-2 Mi II j _ I I II L I " I 2022-2023 MARKUING PLAN Resources (to execute program planning) a. Board: Monroe County Tourist Development Council b. DAC's: Monroe County District Advisory Committees C. Staff: • Marketing Director - Senior executive executing the goals, objectives and policies set by the TDC • Office Manager - responsible for daily operation of the Administrative Office - monitoring budgets • Director of Sales - responsible for coordination of sales effort both domestically and internationally • Director of Research - responsible for the coordination of research sourcing and interpreting methods of data • Finance Assistant - responsible for annual report, reviews invoices & reimbursement requests, assistance in other areas of operation • Sales Assistant/Assistant to Director — Responsible for assisting sales staff and Director with special projects as well as assisting with front office coverage when needed • Administrative Assistants - responsible for the coordination of daily office duties through the direction of Office Manager • Office Assistant - responsible for reception, telephone, administrative support and general office duties through the direction of the Office Manager • Corporation Manager — management of Visit Florida Keys Corporation personnel benefits • Sales Managers - responsible for special market segments and their performance as directed by the Director of Sales • Film Commissioner - bring awareness of the Florida Keys as a film, television, video and print location and to assist and support production shooting in the Keys d. Training: The quality of our employees and their development through training and education are major factors in the TDC's marketing process. Employee development is a continuous process of reviewing best practices and learning new materials and techniques. Training can help reduce employee turnover by increasing productivity, motivation and job satisfaction. The kinds of training include departmental orientation, market knowledge and market techniques. THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� H-1 Mi II j _ I I II L I " I 2022-2023 MARKE,TING PLAN Destinations Florida, previously known as FADMO, has an educational initiatives program as part of our membership and has an annual Destination Marketing Industry Summit. Both of these programs offer a wide array of educational break-out sessions covering many facets of destination marketing and data collection. Visit Florida has joint tourism marketing workshops to help service the industry, as well as webinars. The Governor's Conference on Tourism offers many educational opportunities within their program that include sales, research, tourism marketing and administration. e. Agencies of Record 1. Tinsley Advertising - Advertising 2. NewmanPR— Public Relations 3. Two Oceans Digital — Website Provider f. Support Agencies 1. Axis Travel Marketing (sales) - United Kingdom and Germany, Italy, Benelux and Scandinavian countries 2. KBC PR & Marketing - United Kingdom, Germany, France, Italy and Scandinavian countries 3. LMA Communications - Canada g. Budget (as legislation directs) THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� H-2 M I O NROE COUNTYTOURIST DEVELCIPMENT" COUNCIL, 2022-2,023 MARKE,TING PLAN FY 2023 TDC FOUR PENNY BUDGET $793287,247 Emergency$8,652,833 Promotional 10.91% Resources$5,162,596 orida Keys Council of 6.51% he Arts$100,000 website related 0.13% Expenses$265,800 Film $300,000 0.38% 0.34% Resources$340,735 IN- 0.43% Si Cty. Cost Allocation $309,273 0.39% Cap ita l$18,358,795 IIIII 23.15% Advertising VIS/Fulfillment $29,857,590 37.66% $1,084,453 1.37% ,,�, ���/ IIIIIIIIIIIIIIIIIIIIIIIIIII����IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII�����IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII���IIIIIIIIIIIIIIIIIIIIIIIIIIII���� oo", Events$5,443,041 Public Relations/Ameruop 6.86% $2,325,226 2.93% Finance/Attorney J $182,292 0.23% �Sales/Mkt.$2,349,000 Admin/Overhead Research$700,000 2.96% $3,855,613 4.86% 0.88% FY 2023 TDC FOUR PENNY BREAKDOWN Emergency Fund $79,287,247 Balance Brought Forward 6% Projected 2023 Balance Brought Forward (estimated Annual Four Penny Revenue unexpended 63% capital/event contracts&resources) Balance Brought ��J 24% Forward (revenue/expenditure variances) Less state reserves 7% (F.S. 129.01-5%) THE FLORIDA KEYS & KEY WEST C11,01ME, AS YOUI ARE,` H-3 Mi II j I I I II L II " I 2022-2023 MARKE,TING PLAN ................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ FY 2023 TDC TWO PENNY BUDGET 'Events' (35%) Portion $10,p011,?414 County Cost Allocation,$72,713, Research,$700,000, 0.73% 6.99% Florida Keys Council Special Projects Commission & F es of the Arts, $100,000, (Destination/Turnkey(Finance),$11,3 31 1.00% Film Commission,$300,0001 3.00% 0.11/0 Events),$1,487,000, o 0 14.85/o ! III I�INuiPul'��41��II�'�ipui�'�I�wui � IIVIIpVI II9�u��P7 I Public ations Strin8 ers PR L. �r t t y ,I I l nses 2 325 226 0 1 23.23 0 y/ 1 1 Fulfillment,$8 0.80/ II r l 1 , rlr rr �, I Resources I I I w I vvvvvvvvvvvvvvvvvvvvvv� s.. 11u1 �� 3. I� I Illlllllll,,,,,,i,illlllllllllllllllllllllllllllllllllllllllllllllllllllll,,,,,,i,illlllllllllllllllllllllllllllll,,,,i,i, �d Cultural/Fishing/Diving Committee's, $2,804,276,28.01% Emergency, $118271833, 18.26% THE FLORIDA KEYS & KEY WEST COME AS YOUI ARE,` H-4 Mi II j _ I I II L I " I 2022-2023 MARKE,TING PLAN FY 2023 TWO PENNY BUDGET Administrative (7%) Portion $2,268,063 VIS Software,$3,000, Office Supplies, Dues/Subscriptions, 0.13% $15,000,0.66% $13,000,0.57% Admin/Operating, $900 000 39.68% i i i rr 1 rp i f Emergency, g Y 825 000 36.3 f l f L 1 t I I, III t " r r, r Cap Expenditure/' $10,000,0:, Administrative Visit FLA,$18, Advertising,$18,000, 0.79% t t� 0.79% Finance/County Cost Allocation,$42,447, Legal Salaries& 1.87% Resources $37 762 Benefits,$111,854 1.66% Cleaning, 4.930 0 Business Lease, Travel,$50,000, 12,000, $165,000,7.27% 2.20% Repairs/M ntenan 0.53% e/Recyc' g/leases/ Communications, Courier, sup p'es,$26,000, 18 000 0.79% $3,000;0.13% 1.15% $ ' THE FLORIDA KEYS & KEY WEST COME AS YOUI ARE,` H-5 M I O NROE COUNTYTOURIST DEVELOPMENT" COUNCIL, 2022-2023 MARKE,TING PLAN FY 2023 TWO PENNY BUDGET Advertisi ng & Promotion (65%) portion 20,559,718 Commission &Fees Sales& Mkg Staff& (Finance),,$21,,158, 0.1% Website Related related costs, Expenses,$170,000, $1,3491000,6.6% 0.8% County Cost Allocation $74,281,0.4% o Advertising/Special Projects,$7,000,000, 34.0% Emergency $6,,000.,0 IIIVI a es,$1,000,000,4.9% Coll teral, $70,000, 0.3% Resources,$3,800,279, 18.5% Fullfillment/Trade,$10,0001 0.56% Media Materials, $1,,000100014.9% Ad. Expenses,$65,000, 0.3% THE FLORIDA KEYS & KEY WEST COME AS YOUI ARE,` H-6 Mi II j _ I I II L I " I 2022-2023 MARKE,TING PLAN Other Resources 1. Chambers of Commerce (Key Largo, Islamorada, Marathon, Lower Keys, Key West) 2. Lodging Association of the Florida Keys and Key West 3. Key West Business Guild 4. Key West Attractions Association 5. Federation of Chambers 6. Florida Keys Council of the Arts (Cultural Umbrella contract) 7. Fishing Advisory Committee 8. Keys Association of Dive Operators (KADO) (Dive Umbrella contract) 9. Visit Florida — State Tourism Office 10. Florida Restaurant and Lodging Association (FRLA) 11. Destinations Florida 12. Visit USA memberships 13. Brand USA THE FLORIDA KEYS & KEY WEST COME, AS YOUI ARE,'� H-7 M I ONROE COUNTY TOURIST DEVELOPMENT" COUNCIL, 2022-2023 MARKE,TING PLAN II.Marketing Strategies, Methods, Implementation and Measurability In the following sections are specific plans by department: I. Advertising J. Sales & Promotions K. 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Media will be placed all year-long in key markets for the fall, winter, spring and summer time periods. This will continue momentum even with increased competition from the Caribbean, major in-state markets, cruises and other destinations. Many potential visitors still have not taken a vacation in some time and pent-up demand remains. This will provide an excellent opportunity for the destination. Advertising will be placed in markets where research indicates the strongest source of business. The primary markets to be included in the plan are New York, Philadelphia, Boston, Washington, D.C., Chicago, Detroit, Minneapolis/St. Paul, Atlanta, Charlotte, Nashville, Houston and Dallas. Increased efforts to the Los Angeles market will also be included in the plan for fall &winter as the Florida Keys has seen increased visitation from the market. Los Angeles is a large, populous market with many upscale households that are seeking out new destinations after dealing with travel difficulties to Hawaii during the pandemic and dangers with traveling to Mexico. In the summer, advertising will be placed throughout Florida (Miami/Ft-Lauderdale, Tampa-St. Pete, Orlando, West Palm Beach, Ft. Myers/Naples, and Jacksonville) targeting traditional drive markets. Secondary markets for the summer will also include New York, Dallas/Ft. Worth, Atlanta, Nashville and Charlotte as visitors from these markets will stay longer and pay higher summer rates. The media plan has a digital strategy in place to combat recent tracking and privacy issues Google will eliminate third party cookie tracking in 2023 and Apple has already allowed users to opt out of tracking on their iPhones. Therefore, we plan to utilize first party behavioral data which has been a critical tool in effectively targeting The Florida Keys primary upscale prospect. Behavioral targeting tactics include: credit card history of past bookings/spend at luxury hotels in Florida; premium leisure travelers with a history of nightly hotel spend of $400+ and; travelers who have booked a flight or hotel in The Florida Keys previously but not in the past 12 months. Another important targeting tactic in a cookie-less future is contextual advertising. This is simply serving an ad to a user within relevant content they are reading online about travel and vacations. Contextual advertising has been increased as part of the media plan for FY 2023. Both streaming digital channels and traditional television have an important role to play in the media mix. The television advertising landscape is complex between connected TV/streaming, addressable TV and traditional TV. All have their proper place in the ever changing media mix and will be utilized for 2022-2023. Media consumption habits on streaming platforms continues to increase. We will take advantage of this pivot to streaming platforms. This will include Pre-roll video, Over-the- THEFLORIDA KEYWES"T' COME AS YOU ARE" MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING PLAN Top Television, Connected Television, Addressable Television and Audience Content Recognition. The Keys will also continue to take advantage of custom ad units on Connected TV where users can interact with the ad on their remote control and also use their phone to scan a QR code on their television to get more information at fla-keys.com. These platforms will be increased as part of the 2023 media plan. The number of Al (Artificial Intelligence) voice assistant users will continue to increase over the next few years. 123.5 million US adults will use voice assistants at least once per month in 2022. The plan has included the first Florida Keys Al Voice assistant campaign in partnership with TripAdvisor. Users will be able to ask their Alexa voice assistant, "Alexa, Explore The Florida Keys". Users will be asked questions about activities they like to do on vacation and recommend an island in the Keys to visit based on their answers. Those with Alexa devices with screens will also be shown videos. Addressable Television is among several data-driven platforms that has been used in the past. Addressable Television allows The Keys to deliver messaging to target prospects without the waste. Streaming services like Netflix, HBO, Showtime and Amazon Prime do not accept advertising, limiting marketers from speaking to these audiences. Through Audience Content Recognition services like Samsung, LG Television and Vizio, we can identify those heavy users of streaming platforms and re-target them when they are not watching television with video in Pre-roll and OTT. This is an excellent way to address light viewers of television and cord cutters. OLV, or online video (pre-roll), has been a staple of the digital efforts for many years. It will continue to be used as it is one of the best ways to deliver the Keys message at scale by appearing on hundreds of websites collected across the web to effectively target future visitors. It also allows for the destination's investment in media to be highly targeted in a cost-effective manner. Social media continues to be used in a meaningful way across all segments of interest to The Keys. Facebook, Instagram and Pinterest are a significant part of the plan but new video platforms such as Tik Tok will now also be utilized. These platforms allow the ability to use video in an environment that has high engagement with viewers. Paid Native content stories also remain an integral part of the media plan. It enables the Florida Keys to tell a deeper story about the destination and highlight sustainable travel through written content, video and influencers. Traditional linear television advertising will be utilized as it has always provided a broad reach and level of brand building beyond digital channels. It's the same reason why so many digital service providers such as Google, Facebook and Apple, lean so heavily on television advertising for brand building. Traditional linear television is forecast to grow THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN in 2022 for the first time in 10 years as advertisers seek additional ways to break through digital clutter. A CMO survey found that 19.8% of companies invested more in traditional media advertising as a result of Google phasing out of third party cookie tracking in 2023 and Apple implementing changes to its iOS14 operating system allowing users to opt out of being tracked. According to Skift, in 2022, travel brands are showing even more dedication to traditional linear television, countering all speculation that national TV is coming to an end. Big travel brands such as Delta Airlilnes, Royal Caribbean and Airbnb have all increased their television spend in 2022 vs. 2019 pre-pandemic. National cable television will be utilized to provide a broad reach to an upscale audience on a national basis. Spot market television in key feeder markets will be implemented where prospective visitors traditionally come from, specifically in the Northeast and Midwest in the fall and winter. Objectives 1. Keeping The Florida Keys & Key West top of mind in key feeder markets. 2. Be the first choice among our target audience when considering travel planning. 3. Market to an upscale audience of A35-64 $150k+ that can afford the average daily rates (this will include a younger demographic with similar vacation spending habits). 4. Promote sustainability as a bi-product of our advertising efforts. Goals 1. Increase advertising presence in key international markets through the Generic and District marketing efforts. 2. Create an interactive AI/Alexa Voice Assistant skill to promote travel to the Keys. 3. Increase CTV/OTT Video (Connected TV/Over-The-Top) and Streaming Audio (streaming music and podcasts). 4. Produce new 30- and 15-second district videos based on approved RFP concepts. 5. Produce new long form district videos based on approved RFP concepts. 6. Increase sustainability messaging through native content pieces as well as produce a new brochure that educates travelers about destination efforts and encourages visitors to leave the destination better than they found it. 7. Increase media efforts to the Los Angeles market (LA/Orange County). 8. Increase media efforts to the Dallas/Ft. Worth market as a multi-discipline Own A City program in May 2023. THEFLOR] A KEY'S & KEYWES"T' COME AS YOU ARE" 1-3 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN 9. Increase the use of first-party data targeting and contextual advertising to develop an effective strategy to counter increasingly strict privacy laws and elimination of third-party cookie tracking. 10.Create a new Meeting Planners Guide for the Groups/MICE market. THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN z ro 0 E I ui 0 z cr. -c Ef, (A t, IM tu tJ Lu m 8'w.kn Q ro 31111 lui Lu 'A X t, V u Q. z �p rM Lu z i ua E LL 6.0 m le 10 ui r 0 < o Ell c LL ol c� Q,C w th ........................ LJ > u 1, E _2 �R s cr" Iq w se 8 o 8 4) Is .................01 THEFLORIDA KEY'S & KEYWE'S"T' COME AS YOU ARE" 1-5 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Target Marketing Identifying and selecting a product's target market is accomplished through dissecting the numerous segments. This is done by pulling apart the entire market and separating it into manageable, distinct units based on demographics. Competition has become so sophisticated that we must identify and carefully define our target markets to be more effective in our advertising. Markets can be categorized into such segments as leisure travelers, travel trade, groups and specialty or niche markets. Targeting is also defined by age, gender, income, interest and geography. It is imperative to fully understand all of the elements that comprise the target audience based on research. Understanding the psychographics, which is the mindset of visitors, completes the development of defining the best prospect for the destination. Once the target audience is understood, specific strategies can be developed to best reach these groups. Our marketing agencies and staff will continue to work with the research arm of the Tourist Development Council on visitor analysis to help identify new and emerging markets if and when budgets allow. Marketing efforts will promote a luxury experience by targeting the affluent audience that the Keys have sought for many years. These visitors have the means to stay longer and spend more during their vacation stay. International visitors always play an important role, especially during the summer months. Promotional efforts will take place in Canada, U.K., Germany, Scandinavia, France and Italy. The international visitor is especially valuable, as they tend to stay longer. Branding A brand is a name, term, sign, symbol, design or even a slogan identifying the product or service that differentiates itself from the competition. Therefore, it makes sense to understand that brand is about getting your potential customer to realize the value of your product. Brand equity is the marketing term for a brand's value in term of awareness and perceived quality -- in other words, it's proven ability to draw and keep customers. Branding can reflect personality and an attitude such as our destination's theme, "Come as you are". Our Florida Keys & Key West positioning has become highly effective in creating consumer awareness of our laid-back atmosphere and lifestyle. Branding also develops consumer loyalty, even when reasonable substitutes are offered at lower prices. People are willing to pay more because of the perceptions they associate with the name Florida Keys & Key West. THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-6 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Generic Collateral The following collateral is available for trade shows (travel trade and consumer shows) and is available as downloads on the fla-keys.com web site. Destination/Generic Brochure: A complete guide on every district, diving, fishing, events, attractions, meeting planners guide. Description: 4 33 X 9 33, four-color Conch Brochures: A brochure that gives a description of each district with specific attractions, map and Chamber information. Available in English, Italian, Mandarin Chinese, Japanese, Portuguese, Spanish, Swedish, French, Dutch, Scandinavian & German languages. Description: 4 33 X 9 13, four-color Meeting Planners Guide: A guide featuring a beauty shot of participating properties, along with a description and room/facilities chart. Includes map and directional information. Description: 8.5" X 11" folded, four-color Florida Keys & Key West Film Commission Production Guide: A brochure highlighting location sites, attractions and permit information as well as accommodations and film production related business listings. Description: 4" x 9)), four-color District I Umbrella / Association Collateral: Key West Gay & Lesbian Brochure: Key West, "Close to Perfect— Far from Normal". A comprehensive piece on Key West's Gay & Lesbian attitude, lifestyle, attractions, architecture, legends, nightlife, history, culture, accommodations, dining and a list of annual Gay & Lesbian events. Description: 4.5 77 x 7 77 3 16 pg., four-color Fishing Guide: Brochure includes the variety of fishing & timing within the destination and includes a link to a complete list of fishing tournaments with date, location and director information as well as fishing & boating information within the Keys. Description: 4 77 x 9 73, 6-page tri-fold, four-color Culture Magazine: Magazine featuring a complete calendar of events, articles on cultural aspects of the Keys as well as the visual & performing arts in the destination. Description: 8.5 77 x 11 ) 16 pages, four-color Historic Brochure: Brochure includes historic information available throughout the Keys with specific sites, attractions, bridges, etc. highlighted with their exact locations (Mile Marker or address).Description: 4 y X 9 40 pages, four-color THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-7 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Diving Wreck Trek Passport Brochure: Includes information (including a map) on the various wrecks in the waters of The Florida Keys with a dive log for every potential dive. Description: 4 77 x 5.5 77 7 28 pages, four-color. Diving Reef Explorer Brochure: Includes information (including a map) on the various reefs throughout all the districts in The Florida Keys. This brochure is used as part of a new Dive Umbrella promotion where beginner and experienced divers can participate in a wreck trek program where, once dives are completed (one in every district), they will receive a downloadable official "Keys Reef Explorer" poster suitable for framing. Description: 5.5 77 x8 77, 16-pages, four-color. Dive Dry Bag: This tradeshow premium is utilized to promote diving and snorkeling throughout the destination and is distributed at various dive and travel adventure shows. The dry bag showcases a Florida Keys QR code that can be scanned to watch the Keys diving video that features wrecks and reefs within each of the five (5) districts as well as thirty-second commercials that also promote each district. Dive QR Code Sticker: This Florida Keys QR code sticker is placed on the dive recyclable bag and can be scanned to watch the Keys diving video that features wrecks and reefs within each of the five (5) districts as well as thirty-second commercials that also promote each district. Sales Calendar: Two-sided 2023/2024 calendar utilized at travel trade shows. This calendar is a sought-after premium by the trade and includes year-round branding for the destination. Description: 8.5 71 X 11 two-sided, four-color. Target Audiences • Consumer The general target audience for the Florida Keys & Key West is affluent adults aged 35-64, with a household income of $150,000+. • By targeting this affluent adult, we ensure delivery of our message to this segment. We also achieve delivery to the ii aspirational 33 element of a broader audience; those with less income who aspire to experience a quality vacation and thus will be more likely to travel to The Florida Keys & Key West. Within the target audience there are several sub-groups defined by different interest and subjects that are important to them. These include: • Leisure Travel • Ecotourism/Sustainability • Diving/snorkeling THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-8 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • Fishing • Boating • Cultural/Historical/Art • LGBTQ+ • Mature • Epicurean • Civil Unions/Honeymoons/Life Milestones • Soft-Adventure • Romance • Family Travel • Luxury Travel • Girl or Guy Getaways • Generation X • Millennial • Generation Z • Baby Boomers • Multi-Generational • Multi-Cultural • T rave l T ra d e • Meetings and Incentives Market (small to mid-size meetings) • Travel Agents/Tour Operators, both nationally and internationally • International Travel International travelers are beginning to return to the Florida Keys and are expected to increase heading into 2023. The U.S. recently lifted Covid-19 testing requirements for fliers entering the country which will spur international travel further. Advertising will consist of consumer targeted Facebook advertising, digital 15-second video, digital native advertising and magazine. International target markets include: UK, Germany, France, Italy, Scandanavia and Canada. THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-9 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN Do me st it Ta r9ell A ud icm�cc Af uen,Adults Age 354,�4, f[H $1,5011,,000-1- Wommi; I "pooglation %of"I Ofal In $1501voolo+ 33 a 35,0 00 100% 177 AM ue tit INIal't 1,7,15.5 10 010 54.6% 100 Age,3 15-3 9 5,111.2,000 15.4% 177 Age 40-44 5,180 I.Poo 0 17.5% 1,77 Z%ge 45-59 6111648,000 201.0% 1.77 Agle-50-54 61021011000 181.,1% 177 Age:55-64 91655,000 219.1% 1,77 11111"ll W0'1000,-$199,000 11,14,,,48, 2m 00 43.6$16 101 HH11$2,00,1000-$2419JI00 8,5700,000 26.2 0/4) 1,03 11HI$250j000,(n.fnure 10 it)53 1,0 00 3 0.2'Yo 96 111141$5100,000,ar.,mare 3,12 3,00 0 911.4% 86 ,H-f1l, $11'Mo 0,0 0 0 0 r Im re 1 1,80 8,00 0 5.4% 85 291758M010 89.50/6 '118 ma-r-l-leref(w Plculne'red 3111$026,1000 93.40/o "t 14 Prt)ftwsionaVIM,"anAgerial 2616831000 80.3% 1,17 1 -M 85.81% 108 i-aduated 01 ege al 0 IT T Ow i Prim 11) 1 93.1% 102 1 , I 1 1,01 Residence 30t944,0010 q Ali1*1 i've I WU)ti,Ild`1 11 1"1 l,,, 6 jul 1 P a s t VIV a r 25,51,64,000 %ps ,, ,' 912.3 1012 �5+A livie Round"Fritm,in as Year 0,57700 4.7"146 104 Census Reglati asid,Dlivis,1110 fla., Nor-dwast 611,760,000 2 0.3% 99 11 1.04(,','e),,sms Reg on a,nd IMOsi-oo 681 6,0( 20.5% 'eir,ms fie gillati auld Dli-vis"10M." 1,0.0690I 00 32.2% 99 Cemmis Region and 011ivisiot): NVes.'s t 8,9691,000 27.0% 98 00(­),�, "U"', P�"S,os,'� All '201-2 A'fllullc�lrll "'k(I"I'llts S"t5o hAA i d ex A,rl Index,is tv,;ed lio (he perixw I"' i�flit av6erage,, lic,,twragt-,,is a'lvN,;,av'S 1 100", '"'xny N Ice .1,011 is th cpCl'Q M, �l Cl gc I , i -ely than avcir,,coo I UXII, t- 'l n i"4, I 114"7 to,bl( THEFLORI DA KEY'S & KEY WES"T COME AS YOU ARE" 1-10 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN 2022=2023 Advertising Breakout DAC 3 13�% AC 4, III II ,1 DAlC 2 AC,5 s/ , � u I/ Culture Umbrella 1% Dive Umbrella 3% Fishing Umbrella 1% DAC, 31% eneric 23% Advertising Budget Total: $30,205,271 THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING PLAN 2022-20223 Total Media Plan Expenditure Television Out of Home 45% 2% .. .......................................... �"��;;,` i IIrvI�Vi .................."I,::;;;,,,,,,............................................ ...................11. .................................... .......... Print 5% Digital Radio, 47% 1% Media Budget Total: $28,286,354 THE FLORIDA KEYS & KEYWES"T' COME AS YOU ARE" 1-12 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN 2022=2023 Monthly Media Spending December January illlr % 1� November '13% February October 1 % � Imm i V September 1 August July r Marsh June 1i % May April Media Budget Total: $28,286,354 K S YOU ARE" 1-13 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Co-Op Advertising Cooperative advertising provides accommodations, tourist-related businesses and attractions, direct access to major travel markets at a cost-effective rate. • Due to limited availability, all co-op space and time is on a first come, first served basis. • Space/Time reservations are arranged through a media insertion order form from a hotelier's ad agency and/or an enrollment form and check made out in the full amount for the co-op program a particular business is participating. • ONLY Florida Keys tourism destination messaging is allowed in any co-op ad. • Magazine: There must be a minimum of two participants in each ad. • E-Marketing: There must be minimum of two participants in each effort. • All advertising materials must be supplied in accordance with individual co-op offering. • The Agency of Record will have final creative control of the co-op program and its participation. • Generic and District co-op is initially for lodging properties and then offered to other tourism-related businesses within the Keys that help promote the destination (attractions, etc.). Umbrella co-op programs are initially offered to specific umbrella- related businesses (diving, and culture) and then lodging properties. THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-14 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Collateral and Fulfillment When callers request brochures or flyers, the Chambers of Commerce will handle all fulfillment requests. Fulfillment will include pieces provided by the Chambers of Commerce specific to their district, and other tourism-related collateral. The Tourist Development Council does not provide any collateral for Chamber distribution. Call to Action Phone #s • USA: 1-800-FLA-KEYS (for brochures). This is a consumer line that is answered on a rotation-basis, live at the five Chambers during business hours; voice mail after hours. U.K.:• 0208 686 2600 (For brochures, videos, or rate guides). This is a United Kingdom/Ireland travel trade line that is answered by our U.K. Sales Office. • Germany: +49 — (0)221 476712 14 (For brochures, videos or rate guides). This is a German-speaking travel trade line that is answered by our German Sales Office staff. Fulfillment Houses Domestic fulfillment house: 0 Print Farm — Miami, FL They control all trade fulfillment requests as well as trade and consumer show fulfillment. International fulfillment houses: 0 BH&P Direct Mail Ltd. — United Kingdom They are the primary European fulfillment house. * Infox— Germany They are the secondary European fulfillment house. This mail house services Germany, Austria, Switzerland and the Netherlands. THE FLORIDA KEYS & KEYWES"T' COME AS YOU ARE" 1-15 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN LIM R FULF'ILI E HI�IT P C,�EDUR111 E,S 10 SHIPT00 TDC 0iffice Awl, T,rqcde::] INTERNATIONAL iat AXTs Markc.&ngjJ,,K, Inten, iional, an(], Tracte, Int e oal matio nal TDC lice s Consumer THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-16 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING PLAN GENERIC MEDIA PLACEMENT The following outlines the Generic advertising media placement for Fiscal Year 2022/2023. The plan will be flexible throughout the year to take market conditions into consideration. TELEVISION Television will remain an integral part of the media plan for Fiscal Year 2023. It will target A35-64 with a Household Income of $150,000 as follows: • National Network Cable Television National cable television will have a fall flight from 10/10-12/11/2022 and winter flight from 1/9-4/16/2023. The national cable television campaign will consider using the following networks: CNBC, Fox News, CNN, Food Network, HGTV, TLC and MSNBC. Spots airing on news networks such as CNN will run in live news only and will not run in any controversial talk programming. TLC will also be used to specifically promote weddings. These networks will be able to provide the most effective reach and frequency to the target audience. • Spot Market Television Local spot market television will appear in key feeder markets and activity will primarily be placed during the early morning and late local news, which have historically proven to work effectively. News programming is effective for the Florida Keys & Key West due to its upscale audience and ability to engage viewers. The fall and winter months will concentrate on Northeast, Midwest, Southeast and Texas markets. Los Angeles will be added as a new television market in the fall and winter months as the destination has seen increased visitation from the area over the past two years. Spring/Summer will target traditional Florida drive markets but also concentrate on markets further away who will stay longer and more willing to pay the high average daily summer rates. Markets are as follows: ➢ Fall Spot TV Markets: New York, Los Angeles, Chicago, Boston, Philadelphia, Washington D.C., Detroit, Minneapolis/St. Paul, Toronto, Atlanta, Dallas/Ft. Worth, Houston, Nashville and Charlotte ➢ Winter Spot TV Markets: New York, Los Angeles, Chicago, Boston, Philadelphia, Washington D.C., Detroit, Minneapolis/St. Paul, Toronto, Atlanta, Dallas/Ft. Worth, Houston, Nashville and Charlotte THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-17 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING PLAN ➢ Spring/Summer Spot TV Markets: New York, Dallas/Ft. Worth, Atlanta, Nashville, Miami-Ft. Lauderdale, Tampa-St. Petersburg, Orlando- Melbourne, West Palm Beach, Fort Myers-Naples, Jacksonville DIGITAL BRANDING CAMPAIGNS Digital advertising will continue to have an even greater role in the Generic plan. The destination will continue to leverage data driven opportunities to maximize targeting different segments. With the death of third party cookies and more users opting out of tracking, using highly targeted first party data makes the media investment more cost efficient and reduces waste. • Connected TV/OTT (Over the Top Television): The OTT market saw massive growth during the Covid-19 pandemic, led primarily by the use of digital communication platforms and the consumption of entertainment content online. 98% of Americans subscribe to at least one streaming media service, while 75% subscribe to two or more services. The Generic media plan will utilize the following partners to target the growing streaming audience and cord cutters: Disney, Hulu, Amazon Connected TV, Discovery+ and Motto are streaming platforms that provide a wide array of content matched with a high level of data driven targeting. Motto will not only afford the Keys the ability to hyper-target our audiences, but also provide. People who have been served an ad for the Keys through Motto on their connected television will have their IP address matched to their other household devices (mobile/tablet/laptop) and will be counted once they arrive in Monroe County. This will allow for greater tracking and measurement of television advertising. • Streaming Audio/Podcasts: Audio streaming also exploded during the pandemic as more people worked from home. Thanks to mobile devices, smart speakers like Alexa and the surging popularity of podcasts and music streaming, audio is making a comeback. The media plan will utilize Katz Digital Audio for streaming audio (Spotify, Pandora & streaming radio) and Audacy for podcast campaigns. Additionally a campaign with TripAdvisor will develop and promote Amazon Alexa skills where users can interact with and ask their amazon device "Alexa, explore The Florida Keys". • ACR (Audience Content Recognition): Samsung TV, LG Ads and Vizio use data from smart televisions and other streaming devices that are connected to televisions to re-target those users when they go to other websites on their mobile, tablet or desktop devices. THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-18 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING PLAN • Addressable Television: Allows for the Keys to highly target potential visitors on cable television. Its ability to reach prospects that specifically meet the Keys target audience profile (A35-64 $150k+ household income and in-market for travel) provides for little waste, making it an efficient marketing tool. • Social Media: Social media is an important tool as it allows for effective targeting at scale. Facebook & Instagram remain relevant but less funds will be directed at them. The release of Apple iOS 14.5 limited the data Facebook can collect by giving iPhone users the option to opt out from tracking. While this makes it harder to target certain specific interests on Facebook, it still performs well overall for reaching travel enthusiasts and has proven to be an effective tool in promoting the destination. Pinterest promoted pins continue to be a successful platform for promoting both destination weddings & honeymoons as well as travel. YouTube will also be utilized to target specific niche markets. Tik Tok will be tested this year as the video platform has grown tremendously. Both Florida Keys video sponsored ads and influencer ads will be tested. Tik Tok has approximately 136 million users in the U.S. and 37.4% of users are age 30+. • Contextual Advertising: Contextual advertising has been increased as part of the strategy to combat the decline of third party cookies and privacy data issues. Contextual targeting is the serving of ads on websites based on the sites 3 content. It allows The Florida Keys to target appropriate websites with keywords and pages that discuss topics related to travel and other relevant topics, thereby reaching readers who likely have a similar interest in visiting the destination. • Native Advertising: Storytelling is an effective way to let consumers know about the uniqueness of the Keys. Long form stories give in-depth information about a specific topic and motivate people to visit. The importance of conservation and sustainable travel will be conveyed in 2022-2023 through native advertising. Travel, epicurean, wedding/honeymoon and LGBTQ+ sites will be utilized with native content in both written and video formats. The plan will target both consumers and the travel trade with native content. Native content partners include: Travel + Leisure, Food & Wine, Matador Network, Smithsonian, Outside Online, Conde Nast Traveler, Lonely Planet, Afar, The Knot/Weddingwire.com, Tiny Beans, Trip Advisor, LA Times, PADI, Signature Travel and Virtuoso. • Video: 15-second video will again play an important role in promoting the Florida Keys. Video will be served on mobile, tablet and devices as consumers use them THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-19 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN more than any other device and are a significant part of nearly everyone's daily life. Both direct publisher sites such as CNN.com, FoxNews.com and NYTimes.com as well as with programmatic partners that will serve on hundreds of targeted sites. • Video and Banner Re-Targeting: Visitors to the fla-keys.com website will be re- targeted on sites across the web with video and banners. The most favorable form of data is first party information. First party data from partners such as Adara will be used to re-target prospects who have searched in real-time for a Florida vacation or hotel. • Search Engine Marketing: Google, Yahoo, Bing and AOL search will be utilized to connect people searching online for a vacation to www.fla-keys.com. Google searchers will also be re-targeted with video through YouTube and the Google Display Network. DIGITAL CO-OP PROGRAMS Co-Op advertising opportunities will support the hotels and resorts of The Florida Keys. Digital advertising co-op opportunities will allow partners to participate in geographic and demographic campaigns at a relatively low cost. This advertising will help motivate consumers to visit the destination as well as help them select a specific lodging accommodation. ➢ Fall/Winter/Spring Digital Co-Op Packages: Includes re-targeting/look- alike-targeting carousel off fla-keys.com, facebook/instagram carousel and mobile advertising carousel units. ➢ Fall/Winter/Spring E-Newsletter Packages: CNTraveler.com, Travel and Leisure.com, LuxuryLink.com, Afar.com, LATimes.com, OutsideOnline.corn and TravelSpike. ➢ Feb-May 2023 Travel + Leisure Digital Native Advertising & Print Package: Co-Op will be promoted through a digital native flip card ad unit on Travel and Leisure.com. The unit will feature partner image on front and property info on the reverse side that users will interact with online to "flip" over. Additionally partners will also be included in the March 2023 print issue of Travel + Leisure Magazine (Visit Florida section). ➢ Summer FL & Southeast Print/Digital Package: Includes re-targeting banners off fla-keys.com, face book/I nstag ram carousel plus digital and print publications promoting summer travel. THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-20 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN CONSUMER PRINT Magazines continue to play a role in the media plan as there is still a place for contextually relevant magazines: ➢ Consumer Print (destination ads with co-op) include: Afar, Conde Nast Traveler, Outside, Garden & Gun and NY Times Sunday T Magazine. ➢ Dedicated Consumer Print include: Food & Wine, Undiscovered Florida, Camp Florida, Ultimate Travel and Virtuoso Life magazines. TRADE ADVERTISING ➢ Meeting Planners: The MICE (Meeting & Incentive Travel) market will continue to be an important target for Florida Keys lodging. Advertising will utilize both digital and print campaigns with Meetings & Conventions and Smart Meetings to reach this market. ➢ Travel Trade: During Covid-19, consumers have come to rely more on travel agents for guidance. Advertising to the travel trade will utilize both digital and print efforts with Luxury Travel Advisor, Travel Agent University, Travel Agent Academy, Agent At Home and Travel Pulse. The Florida Keys travel agent online educational program, Key Lime Academy, will be promoted all year-round to educate travel agents on why the Florida Keys are the perfect destination for their clients. The TDC sales team receives all contact information of agents who complete the e-learning program. Targeting luxury consortia networks of travel agents has also been effective in driving hotel bookings to the destination. Both Virtuoso and Signature Travel Network groups will be utilized as they are able to reach luxury travelers with the means to afford the destination. INTERNATIONAL ADVERTISING International travelers are beginning to return to the Florida Keys and are expected to increase moving into 2023. The U.S. recently lifted Covid-19 testing requirements for fliers entering the country which will spur international travel further. International advertising will begin in the fall and continue through winter as overseas markets begin to plan their 2023 holidays. Advertising will consist of consumer targeted Facebook advertising, digital 15-second video, digital native advertising and magazine. To promote sustainable travel in The Florida Keys, five electric-powered London cabs will be vinyl wrapped with Florida Keys messaging. Advertising will also be promoted through Travel Trade/Tour Operator advertising in the UK and Germany timed in conjunction with travel trade shows (World Travel Market, London and ITB/International Tourism, Berlin). 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F, g Sr, re 2, rpJ It r q`7 M 66 &I, cj oil �2 J- �R, Z8�e 4- i5l,:q E Q- I, R n 7,-,3 Q 11rr v tl) F"',Z rso C IZA"T" 11P a 0 i5f ImYs r7 - l-, as I c- w w UJ r53 Iff"c I I,:p ;�" rZmw,n uu" Lp W ll?91 2a x S, od (P , C, HD 0 E "m q'I + 01 101 Z, + 21 01 2?M Cp co r 44", vj Euts ".) 0 Aft ig ig F"1 Nis' ce E E v Zlk a In 10 Im E 11-11 W 5,E F fz f- w!2 0 5" ;r....... 4),5 W 0 0 a'l IV c: 8 % > Ls ou 2- 1 0 g T.-,t: L "41 451 LL. >> C3�4 "Y imi im, IJ pi .1 ol ol ............ ——--------- ....... W=1 ,I TI - r Z THEFLORIDA KEY'S & KEYWE'S"T' COME AS YOU ARE" 1-27 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN C-71 V- 111n te') Ld% ............ WO 014 41, Z;C0 t,,P) 1 1,U R A lI 1, 1 1 1 1, 11 1 1, 1 A, I I E E 11 9 11 m 11 1 E E 0 �B Bt -710_1�:_Ip ce 15"tv-sz, (n(071 Lu, w r 16 1W, in Fz L. TIT & I V _11�1_5 ......... 45 E,S sz, Aorft­ Z Au INI-s L� Z_ ill 2E, NO M jdv-V,Z d;V­ < ............ ............ T .......... NE z_;:F 7 Lu qla'j'I-o,z q a JI-c L, uj 0 W_ ul e r­ eM, 11E IM!,LEI, _F 9999 tv aac­6 L, RD oaf-z L E E E ............... itu A0f4j-tZ4 1w "OE 9 L........... 0 01 011-1-1 0 A RX IS 10 -t__Ij y �R A4v 29, AE&I11001-z z 4 130-0 11 -447--T L,, IS 95 o IP 0­C o o 1 7 0iww 2, z AM �IHE It rq M,� CIA c poig; N01 In OXV 77 7 17 71 m, CL aw .0 xl NI 1k. r4l V oil 'IN 0 'im a -su E tl m� _02 L5, , 0 x om �; R jJ n wLLj 4t 7E U. A, L.LJ .0, C), 4. lip J4 2 0, If ON J �w "M f ty, C to 4'Z g 0'Z' 0 :6 2 L,'01 �m L) im r- N IJ Ln ge, e tv. 'o, (4, 12 Lt., LL. .............. 01 u l + AV INI-le THEFLORIDA KEY'S & KEYWE'S"T' COME AS YOU ARE" 1-28 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN 1 01 Lif") I r C* 11-1 171� Ld W) wi M A tin, i V) A 11 E I It 11 11 N 11 11 1 A 1 11'A 11 m Ii 1 11 11 1 1 3 4, I E oil S it it daS;-V CL—a_ to im, 111C W) cni w A Lul I IL--j ............... o�'AZ Ct-14 VIE lip r-,t,,z ................... lip...... 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I m V3 cS 3 Ly 'r, ct, 11B a I Im., �k &M Ittl gn =1 c; 1cw 0, C, Cy 0, 4 P, 1�il ION 11 �II��II/// u 21� to fts, W W. u- W61 W61 w W., 146 u� 10 0, ro > c 2 �5 01 CD go, > Lz ps �3 a LIL, 2� E E W m 1— 10 r1_4 CL cn WI > r4 0 0 ro C luj g 2 2t g, I_ a 1 .5 11 uji Lu M>, ui 0, x sa FE a' Iu, 0 m !Z 42 : �v .2" .2, uj -T a U. s. i 'u- ILL. zc LL- CL 10 V-1 v- m B 0, 01 Fo E CL, Al r-01-69 fl r I- It THEFLORIDA KEY'S & KEYWES`T� COME AS YOU ARE" 1-29 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN 1W r CW � u o M r M. h C C + " W1 " tom, Loq 17 oji ml x r CL dl OS-Or Lai �a uj Fn lid N�� 1 Irl�I� • fare n.� "M„p w un�'"-9" +u P IN w w,,P "e uj 9oc BID p, .ul'I - , n 4e k """�. Jll�' & y ��.�r�� a,uuW","�v,W wwww.",� ",, �.,�w,u�"�„�,� ,""n W�-����P,u mw�� �,.� � o"��y uu� w wuw�,���a„� e�.w,���w�.,q �� r At CIO-4-91 � �" w� . z :. vo op luur-G, wo fn w w �Ana u'k u're� r afrra� rP,;" w� ytry r1 r rrm w Ir'Kh m^' A^ W. AON qm nM"Y 71I`7 '"fr Y Iu Ail Aw�. z M,I I » W 6 u # W s r Ji „r�� I 17, LI �... IIIIII VUV�llUUU ���II� �6%�`#11"allrlffl± / El "r uG" ruu w J I" ., PIffry �* " r mm III '„ .,:, L; ..W� I �� aag31 Nor Wr'w �I h 22 p ° u tl P ilk"" '*"m CL ff oi "�� NTj ,y, „�„:,{ a Ili { Iq �'„ N"..'� W"1 .*w. W'fil, �"' a _ s , Yam, n $ s.;; a f W .,— .�,,„;w"Wg "M " Imo„M „.. .+�J I g wa r w In, b � pvm Z �g! I; _ ], &� +' ai02 u r,jl 2 tlam '14-� M'-' a ' v + ICI (✓ r� �� a! N�"ry �r ti'"Yi�Y"yy`.. i� r pa�„We lall ��P� 1 '.✓ mm =�1L1lIlIIG� qu d "',k del fl "a p w' . KEYWE'S"T' COME P YOU ARE" 1-30 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN cc, Is) C) 1`11- ell Ul') to W 0 Ila C) r- 0131 ul U91 cro ul I on 1 -1 17 2, IL ................. ........ uJ .......... ...................................................... ZF, .................... Nil i in,F-4 L d(Mi P.fi,1, ti In unr-� vi-Fz 6. ANeW-9, Z Will lz . ......................................... 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MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN 2022=2023 Marathon Media Spend by Category Digital Print Television 7 Budget Total: $3,901 ,744 K S YOU ARE" 1-51 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN 111:1,1�1 Cz) CD 5-11 11RI, r,,, 181 11 1 ",4 "c' 111111", '4 ........... ........ ............................ i_ Jo I JIM 114 Lu> < ................... r WA ry ;............. ........... ................................ ................................ ..........rr Juill-5 In M Z 48 w!14 Av 1-D 41 CIO ,lull V A J IN 10, UPI V4 ............................. two 0 lw, to, 40 to v- X i uj m qom 1- wu ........... 7T— rl F T I T'll"771— .... ... ...... .......... � 17, 1­11-1j"7­77..._t­­rT-­T 1 57 Ni ............................... ......................... voo-,e� ul W­p4 AGN-Z I NU'U ........... .............. ............. ...................................... u 0 1 c 1�, 0, v RP Cy 140 z V. 1 a Ell Z 61, z r,.a:.." 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D jo U Utah Ili), Cv Ro mm L L �u �1,la r P 119, r A A Nl� X (,� LL Lu M �Z ........................................... 0 Lwq-,7 0 Wz .3 my ,J��; � I i —j 7 ��4 . � o. co j TM �Z W(n, f4i F M ....... ........... cl 11111�mU N� ACIN >Z ro 6 1' al A(J -t,W w. u(L <> Q, I't"Iell I—Wl 2 1!"1"e 60N"I. fl F, % 'j,2,�, 0 8�'j' 0 ,- ,j , , c 2 1 m x S "K 2, �x f O LL P, lj(,)rz c 'Ic L c 1 112! r z 2 2 z z V-1 L% 35 iki S UP S 3uy 0�l ........... 8 04 0 So C,"al ........................................................ Lulls OEM!��1611 "I CL Li 0 j, rs4l r'"41 THEFLORIII DA KEY'S & KEY "WE'S"T COME AS YOU ARE" 1-63 71 de 4 .......... Wf, J ppi Aj "I',"",....................///////////////// 0,/ 4 T me e "AA/00, ��jqm ell ppp p/m ............. llffillIllmrf� 19) ON I 'R. ra, Ill,",.........."), ,I"I I'll I*/ - OR/Or .......... ':3"1 t ial.,EA j�,.jstl so�,.Ah of' Milarnil, �Key L.ar c)() R,,els hike The r1oridd Keys a,warld away. Whelher yo�,,j c.arne L(D srior k e I o�r- dive Hn Che pr`istline wat.c f J o h n e n n k a rn�p 90 ra.I �R eE�I"S)"Lclk," F)�:urk, ar, to Lhe 11", ded Wdder�riess of"Lhe Flar'da Everala,des, Hill -\e 0� u ns o I I 'Aa go Key L.a� o will satisfy' your, n a t u ra I 1111h O�\ 101mr/F nsbirict to explar E� Key West Big Pine Key&The Lower Keys .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN 2022=2023 Key Largo Media Spend by Category Digital 52% Prin't 4% "Television 44% Budget Total: $3,972,238 THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-64 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN ixt A 19 `Z" C".1 Ij In % q`,fin r-` 014 M i cri w r" (Di to 0i,r L0 Irl, v- 1=1 C" Lj° ,r 1),I ft W f 0 � il;4 id&S-9 t, m 11—7— 41 1-4 N W i .......... 0 LU am lug Luj n j uil 10, ", ,j.............. ........................... ............................. ............. 0 . .................................................................................. ..................... ....... ........ ....... . .................. ........... "I........................................... ............... ...................................... ov,,v ..................... [J- 4 4 j 6,'1 I o A, ............... .......... .......... .............. . ............. up,I ................... 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L C,c v 14, .... .................. 1 13 7 .7 �71 di 8 81h 131 Q 3 w IS NLll I. 0 010 n ul E aII 2& t 11 0(—,— X 0 All P, rill" V 0IIw v" .III wl'u u) lb > C. t W C FF 0 Lu m NEI Z 1 9 t Of tm rl z Lu ol a m M e� E > rZ ft C) c 'c 8 uj, UJI f 0 8 10 1 U) js a c' I; :L lu.0 E 2 jv c a, IN z ul 0. m a ul 3; rx, THEFLORIDA KEY'S & KEYWE'S"T' COME AS YOU ARE" 1-65 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN IJ I ill, rz P 1EN Ov rlyll 0"t V4, 1714 1�714 W"jl 07 INJ en Cv, lil"n It/w 01) If",f) t,6 tO 41116 dog-9 --4— ...... . ...................... ......................... ................ 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"1, fps `r, '� s rw ° Off c J3 I . k "R V� ;lil I I ., A,wi.VQ Zoo, .4s,jf Vow 12"!, w�I WON, doml�/; 2 4f z "o- CL h �Z Q11 A" 2 gy z ,fg,� "P// '.1 1.,E L "P .3 �R; 'p > ji, fA u u "IV, 1,9 "A, 0n i v, UI qQL UJI 5 A, ml �z Jul 4 UJ L"II Z �j THEFLORIDA KEY'S & KEYVVES`T� COME AS YOU ARE" 1-66 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN 0 C5 r_v C"Y 10 01,1�11 co, vl� W, Vill Vq Lrjl C14 LO Ti. cli, dasz.v navqZ od 4Ad 17' ls, 5 ­r[I F f8 IT ...... 22LO I .......................— ................................ ........................... ............ s si ............... ........... A .................... ... al z Ia uu c w's II ............ ....... ....... ....... z C ............ .......... ............. .................. w jdV10 ..................... A 110 ................ SIP" 0 tl,)l 1,111"'A' 01 0 0 .146 ... 1:1- J 1­­1�T A T ot' - ' ............ ................ ...................... 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Al ITV ill",Z, z z z z z z rrv7, 05, 4 IM z U„Wa 15:VLW'To"B Z J�I Z,Ytl Z, W........ I" A­ Al C,r jc 2 ml m 7 v 91, 93 L)I AJ'Ll,U,4J U,III l, 91i o f fi , K IP, ick I , V,jo g 101 CAVUM 4F 6 0 KID '.Y 95 qI,4 It In 2, 190 m u4 4r, ED fnt Ni, tlz llp m to W Im > .X rz V` K t Ip 4"Z �3 CL I Ell I'D IFY T'p is TV W)AP, 11 U a"s Pr zo limyw "'R I.... z 114, tir I fir" milIm 0 > �b, ,ZIA A Z$ >",IQ u W Z, THEFLORIDA KE'll & KEYWES`T� COME AS YOU ARE" 1-68 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN 00 CD 'jr�j LrD tr'p ,rl 5, LM rl� Cr UA C) 0 mo ""' - ; 1110) qloft 5 ON 32 m uJi L J 0 5 z uj WillM ICE ifilli S c. V 0 f ul 0 TO rpm" < Cr ................. z ...... Z), ca 1501 U111114 "'All 7 IiZ E iwu w!'x vndgu�w ,� ,��,,, Boa� ..„��...,�,. �,��,�,e.>� ,�. �m,�.�, V � ��. „ w 7--t] LU -- ---------- 13 x IW 11 rr 7`7 z idv�,tq ............. )dV-0ii,, .............I........................... . ............... ...........­............. 7_7 1-1­1­7 1 Ili , im 7,0 rc0, x ...................... ............. ,'Av I................. dti- ..................................... ur VQG:4.1Z WIA uj IN 1140 ........... ............. ...... q WillIT"12 3 L L z coar-Z ............ .......... 9z i .................I............. dw ................ ........... ......... ......... `.S�yyrr ............... z H`2 09 ti� P,m f" �g f"A,4", UJ eq AfQf4­ ­�,—cPf4;- ....I.............. A N L 4.2 smj,QQp g 8 s"SO'S "N'A" zdjl_v 'I If�"2 2'2't, 1,310-11 rA'S 5 A411 Alll cr d.,&zil,I VE, eE (4 Ov 1DO-ift u.......... ....................- ---——----------4—---------------- o 8),w 6) Q 00, ...I I I I I I....... L,cm Cb, r _F.0 mw wu X3 P- go p., rep to 11% ON T 111111",MANT, IM rL 2 ME it- ILL" U-1 L CL. wc 10 Im A A 0 MEN' A,I rq Z, A or� Ll 41 Ud via Ic I jt E 10 Z ol� 0 > 1, aj a,I Z CL 17 THEFLORIDA KEY'S & KEYWE&T COME AS YOU ARE" 1-69 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN Ty UIr d ny-4 Vn;,i7 IJ LID elm, On 2 ",TF yf R 71 w '41 '6,auV,,I w'; I I .......................................................... i V; IX uj W-zz vo-r;I tilI Jdv-vr um �ww wed OL Wv-t lip,A"4,1, 10,7p III', m min c 1, 91 P IN Ix lu 440,41'r hk Lu 0 u 011411 C14 0 "c r al �021 01�'2 Zl� Z t; ryry ul v iuu p;1.......d",4, AOW�Z AON-pj� �rt, zF,3 j-Cd 6a Q,ly,14,9 11 V y Y. ........ 62 vil IF it P2, KE I WE NJ Jx N of), Z Ilk f I'll�3�2 2 i� 211IG 8 3 1,1 22 a dill, EL LZ 0, "(omwo RIP r n ('Nj ......................... THEFLORIDA KEY'S & KEYWE'S"T' COME AS YOU ARE" 1-70 w ur c / IIIIII I�\ :1 r r 1 i F , f ! 1 I r r. J!' ,." i !i,,�(., f ���"�»f ,,:a �/ �"„;,,,, �,,. ,;,.,✓ I(f,/fi/r I�f�',��o%�J�"„ ;,_r ;fl!�r ,'. iWv x\ 4.:a�1"aII„ ""( ",% i'�. V" „.�.. „���, ,� ',"',,.✓ "" %���%�,. �Jill ,�Y.,. ,, ��' � J.�v',7 \yirll,�,, .. � ""� w;�'u-'..l,., „���i„ .�„ �\/I� "�\✓llr;,,,. �;V�, t �r �' ,ti.!wsmu�; r% I 4 i o 1 V V I III. ri I IV I z r i /„(� ,,,,,.., i. tiro' r: ,•/ f-.I I/.. ,�� ✓�l � i VVVV V„I i , yt.4. i r / i i „ / i,.. ,r.,, ;"i• i. r„ � �:.. [ i� r.. ', �ri ,,. i. 'is/. i / PIP", }1' it'll y / NO3 1 o i rr ,,,/,� i� ✓i�' ✓�'I Y1DlOr�iDO//r I ,,.aw � II rw �,., „rRi � � ,. ,V�';,,I.EX�m" rid� ,M,,,� i`, �„ �Y rHlylYi � mx/l; xr r l r / � i >k r i / Ili i / Fishing i / / r / ti i e r � i Tke i f IOFI"dd eys 0 &Key A 9 11 a. comr,cis you arr, IL / r I 1 i r r / / / ! aaaaaaaaaaaaaaaaaao/� i/ o, l / ii i / ®® \e Ma` Key West Big Pine Key&The Lower Keys MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING PLAN 2022-2023 Umbrellas Diving 50j ��'Un�b sk ............. ................... .................................... Fishing 23% Culture 27% Culture: $397,802 Diving: $750,000 Fishing: $334,879 THE FLORIDA KEYS & KEYWES"T' I COME AS YOU ARE" 1-71 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN Iry 40D N 2 2 V4,In lj� wpo o4 0, 0 to flo 0 Of 44 (10 m das.% daS p W ZI z < .................. ............ ............ . ............ U. ............... z ba,vq, z z 1z: W LU I 0 > > > 71 MCI,K17 I> -.7 1u, La CL m II AM ................... Im luor-7, uj kell M, -7 rL Z d -— —------- 17-1 1 Ij 1 117 4 ....................... ....... ........... ................. ..... ............................................. JOW-U oil ........................... At UVI 3 oa, 00I 7, .................................. ........... ........... N N fl pl�P4 1141,N , M,a' C; rin ouil KA"I t, Z il" H AcWtZ h0i > 'A ol pU_ Im Jj% Vc Is XL ................................ .........................",——V�:9 j, Too-oll ——---------- POT dog-9,Z 18? LW 0 u m I'D di 0 174 m CX� N1 ................ MEN! > ea -0 117 K, Lo Ir) Te L5 CL 4.a W LL U. wi Jill 8, 10 a < ?11 40 p:�ap � j 10 > I A 0 L1 'A 1. 01 T 0 6 Lk 0, u�> 0- 0 7 zc 47 M r;I" I.1�- ul p>06, sp LL w! ez, v Z > >u i It%, M V)Jr N , Z' 10,8 M to '7 tn V Z 73 MEN F,(n Im a K 0 > = 1= 21, "J 0 w u> u 2' ir Jrp. 4 W/ < > 1 0 1- 0 < 0 CL "I uj 4 0 111 0 R CL 0 2 C LL E 0 0 0 ill 2�' X>� TJ 2i'ab W I<21 0 =S qz) 0 8 31; m 3l: uq� 17 75 �z ul "I U-I u 00 --E U WV M, 'L J,0,Y4'THEFLOR]DA KEY'S & KEYWE',&T COME AS YOU ARE" 1-72 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING PLAN 1.7 X 141 W, "1 :04 C14 IMF# CA, Bulb; ffI 'Fell, das�-s 11 . ......... (s, ' 41 i� is 7--j 7 to x 6—vjV—_jj7Z �—; I 7 Lu Id, '00,w m f5nv-�z z ry Lu BnV llnr,,VZ uJ ............................... ................ .. ............. ...........I................. .-.... id dim" .......... S!, SO o, Ztau 1 urnv­91 un r-I 65 junr-IZI, CL C4 Am x a, ul Aew-4,z ul A,#jW-q 0 .............. 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IN Z3 =1 I r c I 9. ulnr'6� 7 14 un 0- ........... E I Z TMI Lu m'N Avw-s 1� Auw,#q < X, Z Adv-,#? d,v-1. 01, IN AVA-0Z 4�1 ........... iZ "zA qol-g Yea clnmI -j 4A uj uer-n z Luf C,4 < IT. F4 "R a tv 3,00-6 14 Z ul UJI N 9, m 0,A ow"ai f j < A uj Tr AON-4Z IL AON'ti AON-4 Of �10-vc Polvz 7 BIN,z 55 r If I,d"I Id:p 9.1w U Ll L)P L) I C.,C r- ml, c C,ell Cj; W. ILI E C.- 2-` 'Z Lj rq THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-74 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2021-2023, MARKETING �PLAN MAW Ca 04 11 m W1, rz, "o) CD co r N iz-# 0V� lcn, on, 10 &0 W Lo 4A, I Ll L-JIL I I �f I I I I I I I I of 4 ............................................ ..................... ....................... 4............ .......... .................... is .......... 1�1......... 10 1, ge jnv,oi Jr-6,1, un Is�Iov A IrIn-9, ........................ ZIP 9L I xm wwmIN 71— 71 R11" Ile— ........................ ................. ........................................................... 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L W fliwv^ ve par ro unfl*6t upir Unr-q AVW-r z jA,V-,V�t Oa M, "Ail CO -oz uj Lu Lu 40 Im z "I'lz UJJ 2'0 uep% ,b z 11, kl� - , 4 o34 6� CL 7�a wi 7t U) J UJ cc &ON-7m, z CLI 6 114 1 6 IA uj r4 AOW'4Z 3: AON-K olADVI LL Z�Pom,K 35, ,0 1, �5 r d as 911 Will LLJ Li THEFLORIDA KEY'S & KEYWES"T' COME AS YOU ARE" 1-81 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Measurability a) Internet traffic and engagement rates will be monitored and tracked monthly with placement of advertising. b) Google Analytics, supplied by the web provider, includes district-specific tracking and will be monitored closely for market lift and timing. C) 66 nSight for Travel" reports will be monitored through the TDC's Marketing Research Department. d) Inquiries from trade/meeting publication advertising produces leads to the sales division and directly to the lodging industry. The sales division will track these leads. e) VIS call reports (area of dominant influence) will be traced to media placement. f) We will track the geographic and demographics of potential visitors to see if advertising efforts are hitting the market. This will be tracked through Google Analytics, Nsight, Datafy, and digital media partners. g) Social Media User Demographic Reports will be reviewed regularly. h) European Agency Customer Profile and Trend Reports (supplied by Sales & PR firms in the UK and Germany) will be reviewed by all disciplines. Different tracking opportunities will come up during the fiscal year and the TDC Marketing Research Department will continue to find criteria and methods to best measure our marketing effectiveness. 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U6r(rre� C A. ,� i..,,� Irr�,,.,,,i �, J,..///ira,e n G,�/a�'(��,, ,,,� .., � .. _. ,�...� �.i„ ii,�In,:,_.�The f IOFI"dd eys 0 6 16 &Kev A ®® III comr,CIS you cirr,@) da 00 �a � "ji gn u'nwn � JJG, Mai F t Key West Big Pine Key&The Lower Keys MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN I Sales & Promotions Introduction Though the sales team effort acts in concert with the efforts of advertising, public relations, and research, the sales effort is specialized and uses methods unique to the field of sales. These methods will be discussed in greater detail within the body of this sales plan for fiscal year 2023. Objectives 1. To create and maintain a strong level of excitement, product knowledge and demand for the destination among travel trade professionals and consumers. 2. To ensure that these travel trade professionals act as an extended sales and marketing arm by promoting the Florida Keys and favorably influencing consumer destination choices. 3. To provide the travel trade and lodging industry with professional assistance and support utilizing all tools, personal skills, venues, and methods available to us in an effort to achieve profitable end results for the destination. 4. To facilitate and liaise booking activity between the lodging/attractions industry and the travel trade buyers of product. 5. To interact with sales and marketing personnel throughout the Keys within the local lodging and attraction industry and participate in idea exchange, seek feedback regarding market activity and garner industry support in selling the destination. 6. To maintain a strong alliance with, and act in concert with, our industry partners to project a unified message for the domestic and international travel trade and allow for cross selling and/or referrals within Monroe County. 7. To research, target and implement sales and promotional activity in secondary emerging markets both domestic and international. 8. To promote specialty or niche market opportunities within the destination. 9. To promote sustainable travel practices throughout the destination to members of the travel trade and consumers. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN 10. To promote the unique culture and heritage aspects of the destination to both members of the travel trade and consumers. Goals 1. Re-launch Key Lime Academy 2. Focus on promoting State & National parks in the destination highlighting the Everglades 1 00th anniversary 3. Re-launch the e-learning programs in key international inbound markets 4. Conduct an international sales mission 5. Develop and implement an Own-A-City campaign in the Dallas market 6. Create and distribute promotional materials featuring a new QR code with a direct link to the Florida Keys Travel App 7. Coordinate and assist with a FAM trip targeting social media influencers specific to the LGBTQ+ adventure travel market 8. Attend and participate in Pride Nashville 9. Host a MICE FAM Staff Responsibilities Director of Sales Department administration: Oversees sales staff activity and reporting in both international and domestic markets as well as specialty markets, i.e., dive, fishing, and gay travel. Directs activity of sales offices based in the UK and Germany. Develops and implements annual sales plan under budgetary guidelines. Liaises with the advertising agency, public relations agency, research department, Web provider, and fulfillment houses domestically, in the UK, Germany, as well as Visit Florida committees, Visit U.S.A. Committees, trade professionals and industry partners. Intl. Sales Manager Responsible for implementing sales plan activity for leisure travel in assigned domestic and international markets. Works with THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN consumers, retail travel agents in the United States and with consumers, travel agents and tour operators in the Benelux and German speaking countries. Works closely with international sales offices as well as Visit U.S.A. Committees in select markets. Acts as a liaison between sales department and dive umbrella. Provides assistance with other duties or activities as directed by the Director of Sales. Intl. Sales Manager Responsible for implementing sales plan activity for leisure travel in select international countries as directed by the Director of Sales. Provides support for consumers, retail travel agents, tour operators (both domestic and international) and U.S. based receptive operators. Works closely with the international sales offices as well as Visit U.S.A. Committees in select markets. Provides assistance with other duties or activities as directed by the Director of Sales. MICE Responsible for implementing sales plan activity in the meetings Sales Manager and conventions market. Works with corporate, national, and state association planners as well as incentive planners both domestically and internationally to generate group business for the destination. Provides assistance with other duties or activities as directed by the Director of Sales. LGBTQ+ & Responsible for implementing sales plan activity in the LGBTQ+ Domestic Sales and domestic leisure markets. Participates in trade and consumer- Manager oriented exhibits and workshops targeting gay and lesbian travelers and agencies specializing in gay and lesbian travel programs. Provides assistance with other duties or activities as directed by the Director of Sales. Axis Travel Maintains Florida Keys dedicated phone line for United Kingdom, Marketing, Ltd. Scotland, Ireland, Italy, France, and Scandinavia. Participates in tradeshows and provides support for trade professionals and consumer interests. Coordinates fulfillment orders with fulfillment house in the UK. Conducts sales missions, escorts FAM trips to the destination and attends trade and consumer events on behalf of the destination. Liaises with KBC PR agency. Get It Across Maintains Florida Keys dedicated phone line for Germany, Switzerland, and the Benelux countries through a German based sub agency, Get It Across Marketing. Participates in tradeshows THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-3 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN and provides support for trade professionals and consumer interests. Coordinates fulfillment orders with fulfillment house in Germany. Conducts sales missions, escorts FAM trips to the destination and attends trade and consumer events on behalf of the destination. Also liaises with Get It Across-PR. The sales staff provides ongoing customer support through trade fulfillment, sales calls, site visits, presentations, electronic promotions, familiarization trips, webinars, and general assistance. Each manager provides a report following each venue and organizes all leads generated because of a sales promotional effort and is responsible for making this information available to the industry for follow-up. The sales staff reports to the Director of Sales and the Director of Sales reports directly to the Marketing Director of the Monroe County Tourist Development Council. Methods of Sales Trade Shows are organized and established exhibits domestically & internationally. The standard format is a booth (10' X 10') or (8' X 10') pipe and drape, trade table Or. booth), countertop (approx. 3 feet counter space only), or tabletop (6-foot table). In some cases, the booth would be customized to accommodate the size of our Keys delegation. Trade shows provide a gathering of travel brokers/press who take the opportunity to meet with exhibitors (known as suppliers) and gather pertinent information with regards to destinations, accommodations, attractions, airlines, rental cars, cruise ships, or any travel industry product. They provide a very effective means of contacting a significant number of interested buyers within a few days or the length of the exhibit. Normally, trade shows are brisk in activity and buyers seek out exhibitors they are interested in doing business with. Trade shows are attended by travel agents, tour operators, receptive operators, meeting planners, journalists, and consumers depending on the show format. Where possible, we exhibit in the Visit Florida section. Tradeshows provide an opportunity to meet new customers and renew personal relationships with existing customers. Trade shows are essential in the travel industry. An inordinate amount of business is booked worldwide either right on the spot or because of follow- up. Sales Missions are comprised of an organized delegation of salespeople of a common grouping who travel as a group to a specific geographic area to meet face to face with customers. Some common activities of a sales mission are appointment calls taking place within the client's office environment to discuss the various products represented. The mission may also include hosted breakfast/lunch/reception/dinner training seminars and product presentations to the trade. Typically, this format is by invitation only to pre-qualified agents or meeting planners. A hosted THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN reception is often appropriate and provides a casual atmosphere in which to network, but with the clear objective being product exposure. Missions are commonly organized by Visit Florida or appropriate regional travel promoters and open to statewide participation. Many times, we organize a destination specific mission with industry partners. Both are very valuable venues. "Destination Days" occur when representatives from a destination set up a tradeshow environment within a tour operator, travel agency, airline reservation center or incentive planners office. Presentations are given to the sales/reservations agents on how to promote our destination to their clients and consumers and to update them on new product and current events associated with the travel industry. Industry participation is encouraged at these events. Sales Calls are comprised of meetings with travel trade partners where an appointment is held. Sales calls can be executed by an individual or in a small grouping of salespeople. Sales calls are effective, and the customer is usually pleased that the salesperson has taken the time to visit them personally and provide materials such as brochures, videos, etc. Sales calls are the most effective method of establishing or maintaining a relationship with a valued customer. Familiarization Trips (FAMs) are the optimum opportunity to showcase your product firsthand. These trips are organized, and attendees include travel trade professionals who have been qualified beforehand. They will generally have a local escort from the tourist bureau, or a hotel may choose to solely organize their own FAM. FAMs are generated from a variety of sources: Airlines, tour operators, state and regional tourist bureaus, travel agencies, corporate hotel chains, etc. FAMs are golden opportunities to help these professionals sell your product by experiencing it firsthand. We in the Florida Keys get very creative with our FAMs and follow the philosophy that we do not want the participants to spend all their time inspecting hotels, but to experience what the destination itself has to offer in the way of attractions, activities, cultural events, art galleries etc. Hotels have the opportunity for exposure by hosting meals and doing brief presentations and/or providing complimentary lodging. All meals, accommodations and activities are sponsored either by the lodging/attractions industry or by the TDC, resulting in no significant costs to the FAM participants. FAMs are most always a very positive experience. The downside is dependency on fair weather, securing lodging during peak occupancy periods and FAMs are usually short 1 - 3 nights. The participants cannot see or experience all there is. FAM opportunities arise frequently throughout the year. Internet Based Expositions are "live" events, like a physical trade show. Travel trade professional's log in to the exposition website during the designated dates and time. Sales staff will interact and engage with trade professionals interested in our destination. This happens via the chat platform by the exposition vendor. Travel advisors just browse our "booth" and view literature and ask specific questions. Services like "live" presentations, chat sessions, videos, brochure downloads are offered to the attendees. The economics of no travel expense (for buyer or supplier) provide an enticing business model for continued attendance growth in the future. Digital/E-marketing Marketing promotes our destination using various internet media including e-newsletters, brochures, postcards, and online sales presentations. E-marketing is cost effective, reaches an audience that staff would not be able to physically visit, available across THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-5 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN every time zone during business hours, is targeted and trackable. This is an excellent follow up tool to sales missions, trade shows and keeps established clientele informed on destination updates. It can also be used as an educational source for meeting planners, travel agents and tour operators. Affinity Marketing is a method of selling goods and services by creating partnerships with similar or compatible companies and brands. This increases brand loyalty for both companies and products and heightens market awareness of both. Visit Florida and our agencies of record overseas are the customary providers of outlets used in affinity marketing promotions. Co-operative Programs - The sales department offers many co-operative delegate programs to the Keys tourism industry. Co-op booth space provides a more affordable opportunity to exhibit than to contract independently with the show organizers. Many show regulations provide for this type of arrangement, but some organizers do not. Keys industry participants join in the destination booth and can sell not only the destination but their product as well. Fees vary from show to show. Additionally, we frequently offer brochure distribution opportunity when it is not feasible to offer delegate participation. Sponsorships - We are sometimes approached for sponsorship support. A sponsor normally funds a function or event in return for market exposure of some sort. Sponsorships may range from a small-scale activity such as a coffee break to a large-scale event such as a trade function sponsor. All sponsorship participation is evaluated by its potential exposure benefits. Webinars - Sales staff will continue to use affinity partner's webinar technology. With their tools comes access to their private travel trade professionals. Our content is created to each partner's specific interests in our destination. The number of participants varies from a handful to hundreds. Webinars are generally 30-60 minutes. Being able to reach so many professionals in the short amount of time, keeps these opportunities high on our list of sales efforts. Lead Generation - The sales staff accumulates leads because of almost every effort we make, whether it is sales calls, missions, trade shows, or incoming office inquiries. The leads are passed along to the industry either via e-mail with the post-trip report or via fax. Timely processing and distribution of leads is a critical component. The leads may vary in quality, but each lead is distributed because of a direct request from a travel professional. Sometimes this includes consumers as well. Follow-Up - Once leads have been obtained and distributed to the industry, the follow-up to both our industry partners as well as to the travel trade is essential in determining the results of a sales effort. Lead follow up can be accomplished through different methods including contacting travel trade to determine action steps taken because of our meeting, contacting meeting planners to determine how many properties responded to their request for proposal or contacting trade partners to determine booking volume because of a training or sales call to a reservation call center. THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-6 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Social Networking Programs - Sales staff will be working with meeting planners, travel agents, and tour operator associations who have established community bulletin boards and/or blog postings on their organization's web pages. International Overview International inbound travel is expected to gain momentum beginning in summer 2022 after two- plus years of zero to very little visitation in the Florida Keys. However, there are still many unknowns that temper our optimism. We are paying close attention to impacts from the global economic and political situation, as well as monitoring the exchange rate values between the USID against the GBP and EURO, as it is currently the strongest it has been for nearly twenty years. Airline crew shortages and the rising cost of jet fuel are also factors we are watching closely for potential impact on inbound visitation. International visitors are an integral component of the sales and promotional program as this segment has historically represented between 15-20% of overall visitor numbers to the Florida Keys. As with other markets, fiscal year 2023 will be a transitional period as international travel continues to rebound back to pre-Covid levels. In November 2021 the U.S. reopened to foreign travelers, with several onerous Covid-related requirements. A negative test result was required three days before arrival, among other restrictions. Adding to this inconvenience, there were and continue to be canceled flights, airline staffing shortages and limited air routes; all resulting in higher-than-normal ticket prices. The lack of inventory among car rental companies resulted in very high rental rates, which posed yet another hurdle. International travelers looked beyond these challenges and are still willing to begin travel to the U.S. again, helped by more than two years of unspent travel budgets. The United States was, and is, considered a safe place to vacation. Tour operators reported booking numbers almost equal to 2019 by summer 2022. And with the lifting of all Covid-related mandates for U.S. border crossings in June 2022, we expect another spike in (mostly last-minute) bookings. According to research conducted by Brand U.S.A., families with small children have a higher likelihood to travel and they plan on doing so between July and September. European visitors rank California, New York, and Florida as their Top 3 U.S. destinations. We plan, as in past years, to concentrate sales efforts in our primary markets of the UK/Ireland and the German speaking regions of Europe. In secondary markets, the focus will be on the upscale consumer who is less impacted from economic considerations. Both scenarios will focus on outreach to the travel trade, with whom the consumer has the most confidence and travel disruption protection. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-7 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN By spring of 2023, we expect to see about 82% of the international volume we saw in 2019 (pre- Covid), with parity expected in 2024. With borders reopening throughout the world, the pressure from the domestic market on our destination should be alleviated — and hotel rates in the destination are expected to stabilize to levels more palatable to our international visitors. Car rental companies are repurchasing vehicles that were sold off during the pandemic, which will alleviate the inflated pricing we see currently. This will also help as our international visitors stay longer and typically make use of rental cars as a key part of their travel budgeting. Among inbound visitors in the next year or so, several metrics are at play in the decision-making process, including a destination's commitment to sustainability along with opportunities for unique "local" experiences, i.e., "Hidden Gems", "Roads Less Traveled" and so on. The Florida Keys is in a prime position to benefit from this changing, post-covid traveler sentiment. Tour operators have referred to it as "Deep Travel". Brand U.S.A. uses the acronym G.O.A.T. which stands for the "Greatest Of All Trips". While Canadians (our most frequent short-haul international market visitor) typically visit the Keys during the winter months to escape their harsh climate, the long-haul international visitor will visit the destination during the summer months, notably between mid-July and early September. There is also an uptick in visitation during the Christmas and Easter holiday periods for well-heeled family breaks or upmarket couples looking for a winter holiday in the sun. Most of Western Europe enjoys at least five weeks paid vacation per year; therefore, it is not unusual for visitors to stay 2-3 weeks touring the state. The Florida Keys are always included in the itinerary as a "must see" destination during their broader Florida visit. The most important difference between international travelers vs. domestic travelers is that our long-haul visitors continue to use the service of travel professionals for advice, referrals, and planning purposes, although travel advisor services are also rising in the U.S. European laws protect the consumer from any travel mishaps if they book through a travel professional. The consumer is guaranteed full compensation in the event of unforeseen travel disruptions. Given this added level of travel insurance, we anticipate a strong return to very near pre-pandemic visitation from all international visitor segments in fiscal year 2023. Our destination is positioned as an upmarket component to a multi-center Florida holiday. Our adventure activities are popular with multi-generational travelers, millennials, and families. The authenticity of our attractions, the fresh culinary offerings, and the Caribbean feeling of the archipelago all contribute to our popularity amongst our international target markets. Profile Sources Resources used in the information provided below include— but are not limited to—the following: See America Committees worldwide, Visit Florida, Brand U.S.A., our agencies of record in the THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-8 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN United Kingdom (UK) and Germany, Visa Vue, United States (U.S.) Embassies, U.S. Department of State, and the U.S. Department of Commerce & International Trade Administration. NORTH AMERICA CANADA International Traveler Profile: • #1 short-haul international inbound market for the U.S.A. and the Florida Keys. • Florida remains the #1 destination of choice for Canadians followed by NY state. • Over 3.5m Canadians visited Florida in 2019 and this number will resume as we are returning to normal. Increase by 2024. • As always, #1 international inbound market for the Florida Keys with over 359,000 visitors in 2019 an increase of 10% from 2018. • Average age is 45-64 years old. Projected for year-end: age 55-64 will increase by 4.4%, while those 65+ will increase by 15%. • Prefer sun and beach destinations while escaping their harsh winter climate. • Top 3 leading activities: soft adventure, cruises, and golf. • Average party size is 2.2 persons, and the average length of stay is 22.7 nights, and 77% are empty nesters. • 64% booked their vacations via websites on their own, only 20% use travel agents. Travel Preferences & Trends: • Florida, California, and Hawaii rank as top non-border state destinations. • Canada has an aging population (more are over 65 than 15 and younger). Older demographic prefers travel to the United States over other countries. • Airline routes are re-established post Covid to the United States (WestJet, Air Canada, and Porter Airlines strategic alliance with JetBlue). • Initial mode of transportation is driving to a destination following with airlift as confidence resumes. • Baby boomers with time and money are interested in staying in the southern U.S. during the winter (the "snowbirds"). • Greater Toronto and Montreal areas remain key feeder regions for Florida vacations. THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-9 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • The Ontario province provides 56% of visitors and 28% from Quebec for all Canadian visitations. • British Canadians tend to prefer Orlando, Palm Beach, and the West Coast of Florida versus the French Canadians who prefer the Fort Lauderdale area. • As the largest and most culturally familiar travel market, Canada offers the broadest range of relatively easy travel promotion opportunities for destinations and attractions across the United States. • The Canadian traveler seeks "value for the price paid" when selecting accommodations. • Many utilize RV parks and campgrounds. • Will take short breaks within the state of Florida from a winter second home or their luxury RV. • On top of their regular vacation, Canada has six national holidays, three religious holidays, and various provincial and city holidays each year. Economic Considerations: • GDP: $1.64 trillion • GDP Real Growth Rate: 0.8% • GDP Per Capita: $44,500 (2022 est.) ,* Unemployment Rate: 5.2% • Inflation has grown to 7.8% • The exchange rate has lowered from 30% to 23% which is very positive for Canadians to travel to the US. • Canadian inbound travel to Florida is resuming and will be back on track by 2024. • Sun destinations like Mexico and all-inclusive resorts in the Caribbean, including Cuba, were a strong competition but post -pandemic, the Canadians were looking for "safe" destinations. • Canadian economy is forecast to remain stable in 2023 EU ROPE G E RMANY, AU STRIA, SWITZE RLAN D International Traveler Profile • #2 international inbound market (combined) for the U.S.A. and the Florida Keys. • Almost 2.7 million travelers from the D-A-CH market visited the US each year pre- pandemic. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 0 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • Population of the entire market is 100.7 million • Almost all workers are entitled to at least 4-5 weeks paid annual leave each year plus an additional 8-14 paid holidays Travel Preferences and Trends: • Airlift from the German-speaking market to Florida is not back to pre-Covid levels yet, but there are daily direct flight connections from Frankfurt to Miami, Orlando, Tampa, and Fort Myers through Lufthansa and Eurowings Discover. In addition, there are direct flights from Zurich to Miami and Tampa by Swiss / Edelweiss respectively. Austrian Airlines has not resumed their direct flight from Vienna to Miami yet unfortunately. • With some customers wishing to avoid larger crowds / larger cities, there is increased interest in flights to secondary/ smaller airports, creating opportunities for new itineraries starting and/or ending in Key West thanks to increased domestic air service to EYW from US international hub airports. • Despite higher energy costs, the losses from the pandemic years and the overall inflation, flight prices have remained reasonable • With uncertainty surrounding international travel, tour operators are reporting incredibly short lead times for summer bookings in 2022 down to 3 or even 2 weeks out. Now that inbound rules and regulations regarding vaccinations and testing have been lifted, bookings will build throughout 2022-23. The timing works well with the anticipated easing of lodging availability throughout the destination For 2023, with hopefully more stability on the rule side and people realizing the challenges with the availability, one can expect a return to more traditional booking patterns. Summer bookings to the U.S.A. are traditionally "in the books" of the German-market tour operators by March, with December and January still being the primary booking months for summer travel. • Shoulder seasons have seen and will most likely continue to see an increase in double income, no kids and/or empty nesters. • There are basically two types of opposing trends among post-pandemic travelers: One group is looking to avoid crowds, have more "socially distanced" nature-based experiences off the beaten path, looking for smaller cities and more rural areas, while the other group is looking to indulge in the group and social experiences they missed out on during the pandemic. Economic Considerations and Political Trends: • The German economy has survived the pandemic relatively unscathed; the unemployment rate is currently at 5.0% (April 2022), which is only slightly higher than the THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-1 1 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN record low right before the pandemic (4.8% in November 2019); peak unemployment rate during the pandemic was 6.4% in August 2020. • An additional 2.5 - 3 million Germans right now are on wage subsidy programs supported by the German government to alleviate the impact of the Corona pandemic (that is especially true for industries like tourism, culture, and gastronomy). • The unemployment rate for Switzerland is 2.4%;(April 2022), which is also almost back to pre-pandemic levels (around 2.3% in 2019). • The Austria unemployment rate is at 4.5% (April 2022), which is the same it has been at its lowest point in 2019. • While the pandemic has undoubtedly affected many Germans economically in a negative way, 2020/21 were positive for lots of educated, medium-to-higher income groups. During the pandemic, the consumer savings rate in Germany shot up to 16.6% as people were not able to spend money on vacations, restaurants, and other leisure-time activities for most of the pandemic period. • Paired with the pent-up demand from not being able to travel, many consumers from medium-to-higher income groups are using those savings for travel as soon as it became possible / the circumstances provided enough safety. • Currency: The USD has gained constantly over the course of 2021. Prices and inflation have risen significantly in Germany and are continuing to do so, so that cost of living affecting disposable income may become a challenge for certain groups. Coupled with the high rates in the U.S.A. (and the Keys specifically), the unfavorable exchange rate, the low availability of rental cars etc., this will make a recovery to pre-pandemic levels more challenging • Germany remains an export-driven economy; exports remain high, but supply chain interruptions are affecting production in many industries, particularly automobile. • Dependency on Russian oil and gas is being addressed, and will certainly affect the economy, particularly in chemical industry which is dependent on gas for electrical production • Overall push for sustainability / renewable energies / reduction in CO2 consumption • Job market feels tight in all industries • Inflation is the highest it's been since the 1980s • Dropping of the testing requirement by the US government is definitely seen as a positive sign by consumers but will not necessarily lead to an immediate jump in bookings as it hasn't been a major deterrent for European travelers thanks to the existing testing structure; the hope is that dropping the testing requirement will lead to more US citizens travelling abroad again and thus easing the pressure in the availability situation of hotels, rental cars, RV's et al. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN FRANCE International Traveler Profile: • In 2022 so far, France is number#2 E.U. country and #5 globally for international visitors' entrance to the U.S. • The United States is a popular destination for French travelers, ranked number one among long-distance destinations. California, the U.S. National Parks, New York, and Florida remain favorite destinations. • More than 1.87 million travelers from France visited the United States in 2019, a continual yearly increase. They spent a record-setting $6.5 billion in receipts while visiting. Those numbers are forecasted to by 2024 • In 2019, France surpassed the UK(79,200)with 85,500 visitors to the Florida Keys behind Canada and Germany. • The French are very individualistic in their travel behavior, which explains 70% of visitors choose fly/drive vacations. Nevertheless, some travelers, mainly retired people, prefer organized trips. • The average length of stay is 14 nights for fly/drive market, FKKW captures 3-4 night of these visits. • 43% of the travelers are couples and 34% are families. • Primary Travel Periods • Winter Holidays: Two weeks in February or March • Easter Holidays: Two weeks in April • Summer Holidays: Six weeks of school holidays in July and Augusto Fall Holidays: Two weeks in late Octobero Christmas Holidays: Two weeks in late December. • Family Vacations usually taken between mid-July and early September with couples traveling year-round. • New York, Florida, and California remain the preferred destinations. • The French are among those with the most time off in Europe—a minimum of five to seven weeks of paid holiday, 11 national holidays, and "RTT" days (additional days off for those who work 39 hours/week in the public sector and for some private companies. Travel Preferences and Trends: • Today's generation of travelers is comfortable traveling in English-speaking areas. • Bed and breakfast and boutique hotels stays are becoming increasingly popular with couples. The French are looking for more personal interaction with the local community. Families prefer branded resorts. THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-1 3 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN • Miami is the #2 port of entry for French travelers (NYC is #1). • Post Covid, 10 carriers offer non-stop flights from France to the United States (The U.S. carriers are American Airlines, Delta Air Lines and United. The European carriers are Air France, Air Tahiti Nui, French Bee, La Compagnie). Routes are being re-established monthly and number of flights are increasing. • The French traveler primary considerations include: the cost of the trip (USD/EUR currency), the destination's weather, the level of security and threats, the great outdoors adventures, culture and heritage, authenticity, and gastronomy. • Attractions include nature and water activities, sunbathing, sightseeing. • The French travel to recharge batteries ("traveling is a therapy"), they gather with family, and take a break from their anxious daily lives. • The French are repeat visitors to favored destinations. • 53% booked their vacations via websites. Economic Considerations and Political Trends: • Economy * GDP: $3.35 trillion (projected 2022) * GDP Real Growth Rate: 1.3% (2019) • GDP—Per Capita: $42600 (2021) * Unemployment Rate: 8.1% (2021) * Inflation Rate: 5.2% • France remains one of the strongest economies in the world. • France is the #2 economic leader in the Eurozone behind Germany and 7 th in the world. • Market indicators project continued growth in France. The French tourism market is dynamic and stable. • Security concerns in other warm-weather destinations (i.e., North Africa) have provided the U.S. with increased exposure as a valid first choice in long haul travel despite an increase in competition from Asia. • The traditional distribution system (wholesalers and retail agents) still plays a major role, especially for honeymooners, divers, luxury clientele, and seniors. • Tour operators are adding direct sells to the consumer as a new market for them, thereby passing on the savings and omitting the retail agent. BeNeLux (Belgium, Netherlands, Luxembourg) International Traveler Profile: • #12 international inbound market (combined) for the U.S.A. and the Florida Keys. THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-1 4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • The United States is the number one destination for long-haul travelers from Belgium and the Netherlands. There are daily direct flights from Brussels airport (TUI Fly) and Schiphol (Amsterdam - KLM) to the U.S.A., and because of the high-speed train links to Germany and France, these flights attract substantial numbers of passengers from those countries as well. • Workers in Belgium and the Netherlands have an average of 4 to 5 weeks of holidays per year with full pay plus a holiday bonus (8% of their yearly salary). 28% of all Dutch visitors to the US vacation in Florida. The average Belgian stays in the U.S. for 13 days. • The fly/drive market represents 50% of the total holiday travel segment. The average age of long-haul travelers is 45-54 years old. The travel period runs from June through mid- September with a peak in August. • Most travelers are independent, seeking tailor-made trips and booking their vacations via a travel specialist instead of large tour operators. • An average of 20% of all visitors from Belgium and the Netherlands are first-time visitors, meaning that 80% are regularly returning to the US for their vacation. • Florida is the second most visited state and Miami is the main port of entry for those travelers and their length of stay averages a minimum of two weeks. • While Belgium looks like a small country, with 11 million inhabitants, Belgians are the sixth biggest spenders per capita in the tourism industry. Belgium is the smallest country in the top 10 for this parameter and does better than countries such as Germany, the United Kingdom, Switzerland, and the U.S.A. • The Benelux is good for almost 1 million tourists a year (inbound U.S.A.). Travel Preferences and Trends: • The Benelux traveler conducts online research (61%) fora possible destination in the US before making his / her travel plans. • The Dutch prefer the personal interaction and security that comes with using a travel agent. • Cultural attractions and local lifestyle vs. strictly beach activity is their preferred activity in warm sunny weather. Being 'adventurous' is their strongest impression of the U.S.A. • Travel agencies remain the strongest booking channel for the U.S. • There are a small number of tour operators serving the US-bound traveler. • 49% of Dutch travelers want to travel internationally in 2022, with September being their preferred travel month for a 2-3-week vacation. • The expected household travel spending of 24% of the travelers will be between $ 5,000 and $ 7,500 and 20% will spend more than $ 7,500. • July, August, and September count for most popular months traveled overseas • 16% of all Belgians travelers and 20% of all Dutch travelers plan to visit the U.S.A. within 12 months, 49% of which are couples (for both countries) THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 5 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • 25% will make the destination decision in 3 to 5 months, 22% between 6 to 12 months, air booking is done for 28% within 3 to 5 months and 32% books 6 to 12 months out Economic Considerations and Political Trends: • The Belgian economy continues to be recognized as a stable market. • As the capital of the European Union and the seat of NATO headquarters, Brussels has attracted over 2,300 international companies. The people working for these companies and organizations are a very interesting market segment that does not exist in many other cities. At any one time, there are over 6,000 diplomats in Brussels, plus 15,000 lobbyists and more than 1,000 foreign correspondents. • Belgium is a very open market where there are hardly any signs of protectionism. For that reason, the country is often used as a test market where large and small companies try out new products and ideas. • The population in The Netherlands is expected to increase by 2% to 17.5 million in 2025. The age segment of 65-80 in The Netherlands is estimated to represent 17% of the total population in 2025, increasing the number of people who have time for travel. After years of recession, the total amount of travel trips showed moderate growth again between 2014 and 2018, while growth increased after 2018. 79% of outbound trips from The Netherlands are leisure related and 21% are business-related. Traveling by airplane has surpassed travel by car for the first time. • Savings in The Netherlands increased with 42 billion Euro. 40% of the Dutch international travelers will spend between E 4,000 and E 10,000 on their next vacation. S PAI N International Traveler Profile: • #10 international inbound market for the U.S.A. and the Florida Keys. • Spaniards get four weeks of paid holidays plus 12 public holidays. • The length of stay is 17 days on average and, 23% of all Spanish visitors to the U.S.A. vacation in Florida. • Air Europa and Iberia have daily flights between Miami and Madrid. • The number of Spaniards who travel outside of the country continues to rise. From Q1 2019 to Q3 2019, the number rose by 1.4 percent. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 6 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Travel Preferences and Trends: • Spanish travelers used online booking services to arrange 70 percent of their transportation, and 52 percent book their accommodations online. This trend is said to continue. According to experts, by 2022, online booking will become Spanish consumers' preferred method of making travel plans. • The travel and tourism sector will soon pick up where it left off. Overall travel sentiment is high, and the travel and tourism industry will begin to recover by the summer of 2021. • Domestic trips will drop from 82% in 2020 to 66% in 2021, trips to Europe would rise from 14% this year to 22% next year, and long-distance traffic would increase from 4% this year to 12% in 2021. Economic Considerations and Political Trends: • Spain remains one of the fastest growing European economies. The Spanish GDP closed the year with an increase of around 2 percent, which is slightly less than previous years but higher than the performance of other major European economies. • Spain's unemployment rate continues to decrease. In 2019, it was 13.8 percent, which stabilizes the purchasing power of Spaniards. • Spaniards are increasingly open to travel and place emphasis on trying new and exclusive experiences. • Spanish visitors to the U.S. have risen over 62 percent in the last decade (2009 to 2019) from 597,000 in 2009 to 943,000 in 2019 (a 7 percent annual increase over 2018) representing the second-highest growth among the top five European outbound markets and contributing a significant $60 billion to the U.S. economy. • The median expected household travel they spend for their next U.S.A. trip is $ 4,527 (exclusive of airline tickets). • Like most European nations, their preferred months to travel are (March 2017—March 2019): 31% July, 39% August, and September 29%. UNITED KINGDOM International Traveler Profile: • #4 international inbound market for the U.S.A. and the Florida Keys. • Around 4.8 million Brits visit the U.S.A. each year. • Population of the UK is 66 million, with a median age of 40.6 years. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 7 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • Almost all workers are entitled to 5 — 6 weeks paid annual leave each year. • Length of stay in the U.S.A. is 11.9 nights. • The average number of holidays UK residents take abroad each year is 1.9. • Advanced trip decision time: Around 30 — 180 days, but consumers are booking out as far as 2024. • Top three visited states were Florida, New York, California. • Orlando captures a vast majority of the mass market share for UK visitors to the top three U.S. cities visited (New York, Las Vegas, and Orlando). New York is the most visited U.S.A. destination by Brits. Miami ranks 6 th as most visited destination. • "Dinkys" (double income, no kids), "skiers" (spending kid's inheritance) LGBTQ travel, couples and honeymooners and Millennials continue to be the demographics to target as have reasonable disposable income levels. • Florida Keys are viewed as a year-round and luxury destination. • Families will stay in hotels or self-catered units. Couples will stay in small inns, bed and breakfast type accommodations or high-end luxury resorts. • Sun/beach and fly-drive trips continue to be the main attraction of a Brits holiday, but honeymoons and other significant life event celebrations and experience-led activities (soft adventure, national parks) continue to motivate as well. • Travel to FKKW is not price driven. • Key West continues to be recognized as a popular LGBTQ destination for UK consumers. Travel Preferences & Trends: • The U.S.A. is the 2nd most popular destination for taking holidays (after Spain). Moving up one place from position 3 in 2021. • UK travel trends are seeing consumers having a strong desire to travel and to embrace old favorites returning to destinations they know and love. A positive for the Florida Keys is that when consumers are looking at travelling to Florida, they are wanting to explore further out than Orlando. They dream of relaxation, water, open spaces, and sunshine. • Throughout 2022 there has been a consistent last minute booking window as uncertainty with travel regulations continues, however, this is expected to level out as the situation improves. The booking window can be anything from 4 weeks to 18 months. • Tour operators are reporting a very limited availability in the Florida Keys which is a challenge and airlines are starting to get stricter again with their flexibility now not allowing tour operators or travelers to change dates. • Forecasts continue to expect a rise in bucket list travel — trips that deliver unforgettable experiences. THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-1 8 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • Experiencing the great outdoors and getting back to nature will also play an important part in destination choice. • Canada is now an equally popular destination for holidaymakers. • There is a growing desire to book with the travel trade for the peace of mind of a package holiday and to obtain the expertise of a travel provider. • Tour operators report that forward bookings for 2023 are currently strong however are cautious as to how the peak booking season will be with the cost-of-living crisis. Economic Considerations and Political Trends: • GDP Growth forecast for 2023 is at 0.0%. Down from 2.1%. Despite the slight recovery of the economy from the pandemic, the impact of the war in Ukraine is expected to slow growth in the UK. Depending on how the situation escalates will depend on how the economy will do. • Bank of England reports that inflation in the UK is likely to keep rising to around 10% during 2022 and then drop down in 2023. They expect it to be close to 2% in around two years. • Unemployment is low (lowest for almost 50 years at 3.7%) and the labor market is strong, which has led to an increase in wages. This has led to an increase in service costs as well. • Consumer spending is now forecast to rise to 4.9% in 2022, down from 5.6% reported in February. A growth of 1.5% is predicted in 2023, down from the original forecasts of 2.9%. • 2022 is the year of revenge travel! The Brits love to travel, whether it's for adventure, wellbeing, connecting with others or visiting friends and family. The UK outbound holiday market is reported to be worth E32bn. IRE LAN D International Traveler Profile: • #21 international inbound market for the U.S.A. and the Florida Keys. • Population of Ireland is 5.2 million with a median age of 37.8 years. • Nearly all workers are legally entitled to four weeks of paid holiday a year, plus 10 public holidays. • The U.S. is the most important long-haul holiday destination. • Around 521,000 Irish visit the U.S.A. each year. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-1 9 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • The main purpose of the trip is a vacation followed by visiting friends or relatives. • Florida, New York, and California are the most popular destinations. • The average length of stay is 12.9 nights in the U.S. • Orlando is still of great interest, especially for families with small children. • Those with older children, repeat visitors, couples, or empty nesters more likely to travel to the Florida Keys. • Advanced decision trip time is 12 — 18 months. Travel Preferences and Trends: • The Irish prefers sunny, warm destinations as they depend on their holidays to rejuvenate in the sun. • Destinations "slightly off the beaten path" and twin center holidays continue to be very popular and looking for the "brag factor." • The United States earns one half of Ireland's long-haul travel market. • Flights from Ireland to Miami are coming back starting October 2022 with three times weekly from Aer Lingus. • Additional carriers out of Ireland to the U.S.A. are Delta Airlines, American Airlines and United Airlines. Schedules pending. Consumers continue to book travel year-round vs. the traditional January time frame. Economic Considerations and Political Trends: • The OECD forecast reports that Irelands economy will grow by 4.8% in 2022 and 2.7% in 2023. • The Irish unemployment rate in May 2022 sat at 4.7%, the lowest since April 2020. • Consumer confidence in Ireland is falling, the same as when it did in 2019 when Brexit was proposed. However, tour operators are still reporting strong interest in bookings and overseas holidays. • U.S. pre-immigration and customs clearance facilities provide a unique advantage to travelers departing from Dublin and Shannon airport. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-20 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN DEN MARK International Traveler Profile: • #4 international inbound market (Nordic combined) for the U.S.A. and the Florida Keys. • Approximately 314,060 Danes visit the U.S.A. each year. • The U.S.A. continues to be the #1 long-haul destination. • California, Florida, and New York are the top three travel destinations. • Beach holidays, city breaks, and fly/drive packages most popular. • The U.S.A. is considered for a city break destination and a longer travel holiday. • Danes will look to travel to the U.S.A. multiple times a year. • They go on a 3 — 4-week summer vacation between June and August which is the main travel period. • An average household income is $95,693. • They enjoy experiential travel, active holidays, and relaxation. • Danes enjoy six full weeks of annual vacation and 12 national bank holidays. • Average Length of stay is 20 days. • Average States visited each trip is 1.3 — 1.6. Travel Preferences and Trends: • Advanced trip decision time is around 90 days. • Competing destinations now include Canada, Australia, and the Far East. • Danes will utilize airline websites, online travel agencies and personal recommendations to get travel inspiration and information. • Climate change and sustainability are a major topic for Northern European countries. • The Danes are typical self-drive clients. They travel all over the State either by RV rental or rental car. • Most operators selling the U.S.A. are specialized in tailor made trips to create a specific itinerary for each client. • Primarily they use hotels and condos as accommodations. • Travelers are becoming more adventurous, looking for more unique experiences. • Danes enjoy long road trips, making the Overseas Highway a 'must see and do' for this market. • Special interest holidays on the increase. (biking, sailing, diving, etc.) THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-21 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Economic Considerations and Political Trends: • The Danish economy is recovering strongly from the Covid-1 9 crisis growing by 4.7%. In 2022 it is forecast to ease to 2.4% and to 1.7% in 2023. • The unemployment rate remained unchanged in March 2022 at 2.5%. • Denmark is one of the largest exporters of wind energy technology, aircraft, computers machinery, and container ships in the world. Their economy is also reliant on their exportation of oil and natural gas. FINLAND International Traveler Profile: • #4 international inbound market (Nordic combined) for the U.S.A. and the Florida Keys. • U.S.A. is one of the main long-haul destinations for Finns. • Around 142,000 Finnish travel to the U.S.A. each year. • Florida, New York, and California are the most popular destinations in the U.S. • The Finns have 25 days paid vacation with 11 paid public holidays. • Majority of Finns choose packages but trending toward individualized travel. • Finns enjoy beach holidays, but a growing number are looking for active holidays engaging in modern type watersports. (Cycling, kite boarding, paddle boarding, nature- based attractions). • Florida is the most popular destination for first-time travelers to the U.S., families with children, and senior citizens. • Finnish tend to travel the entire state of Florida on their trip. Travel Preference & Trends: • Finnish tour operators report a continued trend that more Finns are seeking active adventure holidays, custom travel packages and are interested in interacting with local cultures. • Additionally, their travel is very much focused on combining a city experience with a beach experience or combining a land stay with a Caribbean cruise. • When they travel to the U.S.A., they like to incorporate several areas of the State in one trip. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-22 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • 50% of all long-haul travel takes place in the summer(late June through early September) and is the most popular time of year to travel to the States. • In the long-haul market, the U.S. competes mainly with Southeast Asia, with Thailand being the most popular destination in that region. Economic Considerations and Political Trends: • The GDP growth forecast remained unchanged at 2.3% as activity remains solid. Forecast for 2023 is 1.5%. • One-third of the country's GDP is produced in the greater Helsinki region. • The only Nordic country to trade the Euro as a currency. • GDP tied to forestry, paper mills and agriculture with all sectors doing very well • Unemployment rate has dropped to 6.9%. N O RWAY International Traveler Profile: • #4 international inbound market (Nordic combined) for the U.S.A. and the Florida Keys. • U.S. continues to be Norway's favorite long-haul destination. • Around 268,000 Norwegians visit U.S.A. each year. • Top cities are New York, Miami, Los Angeles, San Francisco, and Tampa • Experienced, discerning travelers. • Norwegians will tend to travel to multiple destinations within the state of Florida which will include the Florida Keys. • Average spend is $4000.00 per person per trip. • Enjoy five weeks of paid holiday per year. • The average length of stay in Florida is 16 days. • Summer travel occurs between mid-June and mid-September. • Winter sun destinations are popular as they want to escape the harsh winters. • Will research destinations online but consult travel trade for the actual booking. Travel Preferences and Trends: • Norwegians are experienced travelers, fluent in English, with time and money to travel. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-23 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • Consumers are still asking for sustainable travel. This is very important to them. • Interested in "action and adventure" travel (scuba diving, deep-sea fishing). • Over 63% of all travel to the U.S. is organized through specialist travel agents, which will tailor the vacation to the specific requirements of the traveler. • The fastest growing niche market is adventure travel (fishing, golfing, diving). • New start up airline Norse Atlantic is set to commence flights to Fort Lauderdale and Orland from June 2022. Economic Considerations and Political Trends: • GDP rate is forecast to grow 3.5% in 2022 and 3.2% in 2023. • Norway is one of the wealthiest countries in the world and has an unemployment rate of 3.3%. • Because the economy is reliant on the exportation of crude oil and natural gas products, it is vulnerable to current market fluctuations. SWEDEN International Traveler Profile: • #4 international inbound market (Nordic combined) for the U.S.A. and the Florida Keys. • United States has been the favored long-haul destination for many years. • Around 452,000 Swedes visit U.S.A. each year. • Top three visited states are California, New York, and Florida. • Average Length of stay is between 16-21 days. • Fluent in English • Most are family oriented, with 1 or 2 children accompanying adults. • Retirees with time guaranteed pensions are traveling during off-peak periods. • Generous annual vacation time with a minimum of 25 days paid leave with 13 paid public holidays. Travel Preferences and Trends: • Cultural experiences, eco-tourism, and soft-adventure trips on the rise, while shopping and gastronomy remain important attributes. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-24 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN • Most travel is conducted June-September (family market) with retirees opting for quieter, fall months. • Prefer fly/drive packages with "add on" opportunities. • Swedish travelers will use the internet to research their holiday choices, but more than half will continue to use travel agencies (online and high street stores) to book. • Swedes will spend approximately $3,300+ per traveler. • Plan meticulously in advance of their trip. Hotels are expected to be of a high clean standard with fast internet. • Prefer destinations offering sun and beaches. Economic Considerations and Political Trends: • GDP growth is expected to be 2.9% and around 1.3% in 2023. • Inflation rates are averaging 4.6% in 2022 and forecast for 2.2% in 2023. • The unemployment rate declined to 8.2%. • Sweden has one of the EU's lowest national debt and inflation rates complemented by a healthy banking system. I TA LY International Traveler Profile: • #8 international inbound market for the U.S.A. and the Florida Keys. • Population of Italy is 62.4 million. • The U.S. remains the top long-haul preferred destination. • More than 1 million Italians visit the U.S.A. each year which has been a year-on-year increase for the past 4 years. • Italy continues to be the 12th largest inbound market to the United States and the 4th from Europe. • Top destinations are New York, Florida, California. Miami is second behind New York City. • The average length of stay in the U.S. is 13.8 nights. • Most of our Italian visitors come from the northern and central regions on the country. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-25 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Travel Preferences & Trends: • Italians tend to take holidays between July and September. For the Florida Keys they also travel across winter to spring. Over 45% of all long-haul travel occurs during August. • The Italian market is a very traditional one with more than 8000 travel agencies and 750 tour operators. Italians will often book through a travel agent than independently. • Shopping and sightseeing are the most popular activities for Italian travelers, followed by cultural and historical activities. • Historically Italy has enjoyed direct airlift to the U.S.A. with American Airlines, Delta and United, Italian carriers Alitalia and Air Italy as well as Emirates Airlines and Norwegian Air. Pending revised schedules following pandemic. • Miami and the Florida Keys realize 65% of all Italian visitors to Florida and most travel trips to Florida will incorporate a stay in the Florida Keys. • 63% of long-haul packages include flight, accommodation, transfers, and excursions, 34% flight and accommodation only, and 3% fly/drive. Flight or accommodation only options do not exist in tour operator packages within the Italian market. • The Florida Keys attracts the sophisticated, upscale Italian tourist. This market segment not adversely affected by swings in the general economic climate. • The LGBT segment continues to be a growing market. Economic Considerations: • GDP growth rate forecast in 2022 is 4.1% with it being 2.3% in 2023. • Unemployment is expected to stand at 9.9%. • Inflation eased to 6% in April 2022 following the 30 year high of 6.5% in the previous month. Domestic Overview As we head into fiscal year 2023, it is very likely that COVID-19 has finally faded as both a physical and psychological barrier to travel. This is a major shift from the previous two years and the profound impacts of the pandemic on travel patterns. Perceived safety of domestic travel among Americans reached 74% as of summer 2022, which is 20% higher than a year ago, but still below the 85-90% rate seen in pre-pandemic times. Key headwinds to travel as we enter FY23 are high gas prices, decreasing consumer confidence and record inflation. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-26 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Fiscal year 2022 was an anomaly in that the pent-up demand, government stimulus money and lack of options created a tourism boom for the destination. We are approaching next fiscal year with cautious optimism as there are several factors potentially affecting domestic consumer confidence. There is record setting inflation impacting all sectors of the economy, with the most obvious being gas, food, and utilities. We have pilot and airline crew shortages creating air travel disruptions and we have other destinations re-opening which is creating competition that has been nonexistent for nearly 3 years. There are many outcomes from the last two years but most notably is that Americans' desire for travel remains strong and the Florida Keys and Key West has been introduced to new markets/market segments during the pandemic. The heavy domestic visitation we experienced provides the destination with a potential for repeat business. In this regard, the sales team plans to engage in an aggressive and varied mix of outreach methods which include returning to in- person 13213 and 132C trade and consumer events as well as educational outreach to the travel trade. The first quarter of FY 2023 we will embark on an aggressive promotional campaign so that the destination is heard above the expected onslaught of winter season marketing efforts from our competitors. We will also be competing against the cacophony of what is likely to be a contentious midterm election and the economic situation at that time will be forefront. Being visible, solidifying the long-term collaborations and building upon the trusted partnerships that were fostered during the shutdown will come into play during the fall months. The sales team will be focused on securing desire and demand for our coveted winter season. As the industry has discovered after two years of covid-related disruption, consumers will continue to utilize and find value in working with travel advisors for professional guidance, reassurance, and assistance. Our promotional campaigns and in-person events have built trustworthy, long-term collaborations with high-end luxury travel networks such as Virtuoso, Signature, Pleasant Holidays and Delta Vacations. These relationships have created a secondary sales force for the Florida Keys and Key West, allowing us to cast a wider net. We plan to continue fostering and expanding these relationships in FY23. The demographic snapshot of our domestic visitor has not changed much in recent years, and there are some very promising trends revealed in a recent survey focusing on popular domestic destinations. Millennials and Gen Xers both rank the Florida Keys as #2 on their travel wish list (after Honolulu) in 2023. Boomers still rank our destination high at #4. Given this, we also anticipate that our traditional winter and summer feeder markets will continue to be very strong, with demand for and interest in stateside getaways remaining high. However, we do expect Europe to emerge as an enticing option with the lowest exchange rate in twenty years along with the lifting of covid testing requirements. Direct flights into Key West International Airport from New York City, Chicago, Newark, Philadelphia, Washington, Dallas, Charlotte, Atlanta, and Nashville continue to make it easier and quicker than ever to get here. The sales team plans to continue our outreach and market development efforts in secondary markets including Colorado, California, and the Southwest, THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-27 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN with an emphasis on targeting the dive community. These forward-thinking travelers not only book rooms further out and stay for longer, but they also research and plan their excursions and activities well ahead of arrival. This action provides both our lodging and attraction partners with an ability to forecast a business base from which to build upon. The overall perception of the Florida Keys and Key West continues to hold an emotional connection with our domestic visitors, both new and repeat. Travelers want to feel good about how and where they travel, and our eco-friendly and sustainability-focused activities such as fishing, snorkeling, diving, and kayaking help meet this demand. L G B TQ+ Market Overview The Florida Keys & Key West is positioned with enviable brand name awareness among all ages of LGBTQ+ travelers. Key West and the Florida Keys continues to rank well among LGBTQ+ travelers for acceptance/inclusion/safety, weather, arts/culture/history, and water activities. We have been welcoming members of the rainbow community for decades, providing the area with a positive reputation that is steeped with history and authenticity. Data collected by CMI (leaders in LGBTQ+ research since 1992) and VISIT FLORIDA in spring 2022 reveal some interesting trends beginning to emerge. Among them is the sentiment among many LGBTQ+ travelers who say they are interested in traveling solo, which may be a byproduct of the pandemic. Community members in the post covid world are looking for destinations where they can "get away from it alli) or decompress, and are looking less toward hectic, crowded urban areas. Pride Events continue to be a strong way to reach out to LGBTQ+ consumers with direct outreach opportunities. Halstead Market Days, Pride St Petersburg and Atlanta will continue to be a strong tool for the sales staff to directly interact with the east coast LGBTQ+ market. In addition, we have continued to develop our social media presence as an important tool to meeting travelers within our desired demographic. Gaybors Agency has become an important tool in utilizing social influencers that specifically cater to our destination. The Florida Keys and Key West will also continue to reap the benefits from its membership and participation in the LGBTQ+ travel business network. International Gay Lesbian Travel Association, Connect Thrive and our most recent partnership with Gay Travel Business Network have helped us create strong working relationships with Community Marketing & Insights (CMI), Aequalitas Media, Gaybors Agency and European partners Diversity Tourism. Sponsorships with Girls in Wonderland and Gaycation Travel Magazine will help us enhance our positioning within the LGBTQ+ market, specifically with more affluent, active, adventure travelers. As we continue to establish and increase awareness within the LGBTQ+ market, we help create a desire among travelers to experience "where it all began."We offer members of the Community THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-28 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING PLAN the ability to learn, explore and experience LGBTQ+ history, and see what it was like to be "out before it was in" in an iconic and beloved destination. Meetings, Incentive, Corporate Exhibitions Overview We began fiscal year 2021-2022 with MICE market demand on fire and the momentum continued well into 2022. Planners were not only still transplanting domestic 2021 programs but also researching alternatives for scheduled 2022 offshore programs knowing the uncertainty about the program 7 s feasibility was still volatile. With the widening distribution of covid vaccines and more people eligible for them, business started moving forward with future event plans with an eye toward flexibility and pivoting at a moment's notice. Offshore destinations, although open for business, were still considered by event planners as too tricky or risky due to uneven and constantly changing entry/exit testing requirements. The hesitation began to ease in late spring of 2022 when U.S. and other international destinations gradually eased testing requirements. In the fall of 2021, warm weather destinations that had group inventory and group discount pricing for winter 2022 vanished quickly. Properties balanced unprecedented leisure demand with little to no resistance to higher rates. Properties chose to maximize leisure rates while reducing group room inventories within their revenue mix. Planners were left with few options for space. This situation was the same in all warm weather domestic destinations. Space issues eased as programs started looking later into 2022, but planners still found the premium pricing had not retreated to tolerable levels yet. The Florida Keys and Key West continued to assist planning professionals and propose viable alternatives for rescheduled and reimagined programs. We reminded planners that the Florida Keys offers the safety and convenience of a domestic destination combined with the allure of an offshore tropical experience. Safety and familiarity are important in times of upheaval, and we have able to balance this message against pushback that the destination was overpriced for the value received. Currently the most feared obstacles planners face is the slowing down of business and economic uncertainty. Companies are still planning to move forward with traditional programs, and planners have confirmed they have them in their budgets for 2023 and 2024. Along with the easing of travel restrictions domestically and internationally, more destination options are available for meeting planners, and competition will be fierce moving forward. The current historically high hotel rates have peaked, and the uncertainty of inflation's impact on airline tickets and food/beverage costs remains to be seen. These factors will impact the decision makers ability to commit to their planned programs. Although we will see a strong number of THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-29 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN inquiries and RFPs initially shopping events for pricing and availability, converting them to contracts will take longer. The group meetings and incentives market continue to play an integral role in many properties' base revenue. It contributes to a stronger REVPAR and impacts revenue channels such as food and beverage, marina, water sports concessions, spas, and gift shops. They also impact broader local businesses, including watersports excursions, bars and restaurants, cultural events, and museums. Groups add much anticipated revenue across a variety of business platforms. With the uncertainty of economic indicators, lingering pandemic effects and stigmas, staff will have to be more diligent than ever in monitoring the pulse of the industry and be ready to react to changes swiftly. Multi-day appointment-based industry events still offer us the best success in accessing time-pressed key buyers in the industry. Trade event organizers are seeing their smaller regional events attendance numbers holding to pre-pandemic shut down levels. These events enable us to provide focused and dedicated destination trainings and expand our visibility within this coveted revenue generating market segment. 2022-2023 SALES ACTIVITY CALENDAR OCTOBER 2022 October 1-3 Gay Business Travel Conference Cedar Rapids, Iowa Registration:$2500 Pony Charvet GBTC is a new conference created by Aequalitas Media and Gaycation Travel magazine. This event was created to bring together LGBTQ+ influencers, destinations, travel advisors, media companies and convention planners. Aequalitas Media has become a strong player in LGBTQ+ travel marketing and a continued relationship with them will continue to benefit the destination. October 08-09 Atlanta Pride Atlanta, GA Registration: $3,500 Pony Charvet THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-30 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Atlanta Pride provides another opportunity for Key West to gain visibility to the LGBTQ+ community in one of our key feeder markets. Enticing this community to visit and remember the heritage of Key West's LGBTQ+ offerings will remain our core message. Several hundred thousand visitors attend this event annually. October 7-9 Girls In Wonderland St Petersburg , Florida Registration: $5000 Business Guild Volunteers This Event Draws on average 2000 women from throughout the United States. It is a follow up event to the hugely popular Girls in Wonderland event in Orlando over pride week. Sponsorship includes social media in gross marketing (approx. 5 million impressions), promo materials in registration bags and email blast to data base of 10,000.Pandora Events has produced events in the past at Key West Womenfest. This is the first of two women focused promotional efforts within the LGBTQ+ market. October 11-13 IMEX Las Vegas, NV Registration: $40,000 Jack Meier/Markham McGill No fee for co-op participation this year I MEX American has grown rapidly since its first debuted over seven years ago. The appointment- based show has almost doubled in size. The show has positioned itself as the preeminent domestic event for the incentive market. The TDC will purchase exhibit space, maintaining our exposure to this market segment while minimizing costs. Partner participation will be made available. October 26-29 I.G.L.T.A. Milan , Italy Registration $15,000 Pony Charvet THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-31 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN IGLTA continues to be the leader worldwide in LGBTQ+ travel , estimated at 3 trillion dollars worldwide pre-pandemic. This event draws together individuals and groups from every aspect of LGBTQ+ travel. Key West is a premier, tier one destination as a founding member. IGLTA continues to not only help other destinations within the community thru its reinvention and relevance, but a continued relationship helps us to stay at the forefront of ever-changing trends and tastes. October TBD Canadian Sales Calls/Travel Trade Event Toronto, Canada Sponsorship: $ TBD Newman PR/Sabine Chilton The event will include an overview of what's new in the Florida Keys and will be aligned with the annual Toronto media mission, with a NewmanPR Keys representative attending. The TDC sales department will work in tandem with NewmanPR to invite and meet with key travel trade professionals in the greater Toronto area NOVEMBER 2022 November 3-4 U.S.A./Canada Experience U.S.A. Netherlands Registration: $ 57000 Get It Across/Yves Vrielynck The U.S.A. - Canada Experience event takes place in Zeist by Utrecht. Only tour operators and their travel agents selling the U.S.A. and Canada are in attendance. All the key players in the Dutch market show up for presentations and networking sessions during these two days. Over 300 travel agents are in attendance to learn and/or reacquaint themselves with different destinations. The Netherlands together with Belgium are putting every effort into increasing visitor numbers to the US. Their goal is to reach one million visitors. November 7-9 World Travel Market THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-32 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN London, U.K. Registration: $65,000 Axis Travel MarketingN. Vrielynck/M. McGill World Travel Market is the UK's largest annual travel trade show. There will be a U.S.A. Pavilion for US-based destinations to exhibit their products and meet with travel agents, tour operators, and travel media. The Florida Keys will continue to show a strong presence in this market to build on existing trade relationships as well as to identify emerging "niche" travel segment opportunities. Axis Travel Marketing will arrange for as many trade appointments as possible and identify with those members of the trade who best suit our lodging industry. Co-op participation and brochure distribution options are available at no charge. November 8-11 Signature National Conference Las Vegas, NV Registration: $ 77000 Sabine Chilton/Jack Meier Signature Travel Network is a cooperative travel network, consisting of over 450 travel agency locations in the US and Canada and over 11,000 travel professionals. Members collectively generate over $8 billion in travel sales annually. Signature's network of experienced professionals delivers quality worldwide vacations by serving the unique needs of discerning travelers. They create clients for life through their expertise, customer service, and commitment to providing the best value. As industry leaders, their vision includes forging partnerships with the most respected travel companies, delivering state-of-the-art technology to members and their clients, and designing programs that have a positive impact on Signature members and partners. November TBD Florida Keys Appreciation Luncheons Miami / Fort Lauderdale, FL / Orlando Registration: N/A Sabine Chilton The Florida Keys and its' hotel partners will host an appreciation luncheon for Tour Operators and Receptive Operators in the Miami/ Fort Lauderdale and Orlando areas. Most bookings made by the international tour operators all over the world are made through these receptives operators. THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-33 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN November 13-16 AAA Northeast Show Orlando, FLA Registration: N/A Staff This event is the one and only time a year where ALL travel employees with AAA Northeast come together in the same room, with over 200 travel advisors based in CT, MA, NH, NJ, NY, and RI. Sales staff will have an opportunity to meet with all registered attendees in a 1:1 format and offer in-depth destination trainings. DECEMBER 2022 December 6-8 Mid-Atlantic and Northeast Destination Presentations Charlotte, N.C. and Philadelphia, PA Registration:N/A Staff T.D.C. sales staff will conduct destination presentations to travel industry partners and will focus on education and destination positioning. We will be conducting these efforts in two key winter markets with direct air lift to Key West airport. December TBD U.K. FAM Trip London, U.K. Cost: $7500 Axis Travel Marketing Axis Travel Marketing will host a FAM for U.K. tour operators and product managers, focusing on positioning the Florida Keys & Key West for 2023. December TBD DERTOUR German FAM THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-34 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Florida Keys, FL Registration : N/A Yves Vrielynck/Marcel Sprenger Our German agency, Get It Across, will be escorting a group of 18 travel agents from Dertour; one of the largest tour operators in the German market. They will be spending four days in the Keys where we will be highlighting new product, newly renovated product, attractions, and potential itineraries. At the end of the week, they will be traveling to Orlando where they will meet up with another 100 of their colleagues for more destination training sessions. Marcel Sprenger from our German agency will be available in Orlando to host several of these presentations. Industry participation is necessary to facilitate this program. JAN VARY 2023 January 14-15 Chicago Travel and Adventure Show Chicago, IL Registration: $6,390 Jack Meier/Yves Vrielynck/Pony Charvet Co-op participation available at no charge Brochure distribution available at $200 per property The Travel and Adventure Shows are the nation's premier consumer promotional events serving adventure, eco and outdoor tourism enthusiasts and professionals in several feeder markets throughout the United States. The destination is always well received by the consumers in attendance at this show and the greater Chicago-land area continues to be one of our key winter feeder domestic markets, most especially with seasonal direct flights from ORD airport. The Keys Dive Umbrella will also be exhibiting at the all-new Dive Con pavilion co-located in a separate, dedicated area at the Rosemont convention center. January 21-23 Boston Travel and Adventure Show Boston, MA Registration: $6,390 Sabine Chilton/Staff Co-op participation available at no charge Brochure distribution available at $200 per property The Travel and Adventure Shows are the nation's premier consumer promotional events serving THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-35 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN adventure, eco and outdoor tourism enthusiasts and professionals in several feeder markets throughout the United States. National Geographic Adventure magazine, The Travel Channel and the Food Network are the key media sponsors of this event, ensuring high end media and travel professional exposure. January is the peak booking time for New Englanders looking to escape their harsh winters. January 20-22 AAA Pittsburgh Travel Showcase Pittsburgh, PA Registration: $4150 Pony Charvet /Yves Vrielynck AAA Travel is recognized as one of the country's largest travel agencies specializing in vacation planning. AAA Travel industry experts provide a wealth of information, personal service, and book vacations throughout the Showcase. Pittsburgh has been as ranked a Top U.S. destination by Travel + Leisure and is home to Fortune 500 companies and other corporate headquarters. The Pittsburgh Travel Showcase is staged in nearly 100,000 square feet of prime accessible exhibit space within one of the country's top convention centers. January 26-28 IPEC 2023 Memphis, TN Registration: $4500 Jack Meier Independent Planner Education Conference (IPEC) is an appointment-based trade event geared towards bringing meeting professionals together with destination marketers. This three-day event allows for formal one on one appointments between the buyers and sellers along with networking opportunities to further showcase the Florida Keys as a viable meetings destination. It is also beneficial to be able to promote to planners about the feasibility of holding programs in during the warmer months. Produced by Northstar Travel Media. January 28-29 N.Y. Travel & Adventure Show New York City, NY Registration: $6,390 Sabine Chilton/M. McGill/P. Charvet THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-36 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Co-op participation available at no charge Brochure distribution available at $200 per property The New York metro region continually ranks in our top cities (areas) of origin during the peak winter travel seasons and when the dark days of January set in, these consumers are ready to escape to a sunny, warm climate. Direct flights from EWR to EYW are available for sale during this time which can help capture late February/March and Easter break travel. The addition of the LGBTQ+ pavilion last year, and TDC staff will host a booth again this year in the co-located pavilion. FEBRUARY 2023 February 02-04 Florida Huddle West Palm Beach, FL Registration: $4000 Sabine Chilton Florida Huddle, now organized by Visit Florida, is an appointment show which brings buyers and suppliers together. The show format includes two days of computer generated pre-scheduled appointments based on mutual requests. It is exclusively formatted to promote Florida products to the International FIT and group tour market. Florida Huddle is not as cost prohibitive and gives excellent Florida-specific exposure. February 4-5 D.C. Travel and Adventure Show Washington, D.C. Registration: $6,390 Yves Vrielynck/Pony Charvet/Markham McGill Co-op participation available at no charge Brochure distribution available at $200 per property This show is the U.S.A.'s premier consumer event serving adventure, eco and outdoor tourism enthusiasts and professionals. These events have become 'the' travel planning venue for the adventurous, affluent, active travel market segment. Over 66% of consumers in attendance reports having an average household income over$100K. This show continues to draw a quality response and upper end consumers looking for more detailed information about destinations. This show pulls consumers from both inside and outside the beltway, helping to feed our spring THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-37 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN and summer domestic feeder markets. The Keys Dive Umbrella will also be exhibiting at the all- new Dive Con pavilion co-located in a separate, dedicated area at the Washington convention center. February 18-19 L.A. Travel and Adventure Show Los Angeles, CA Registration : $6,390 Jack Meier/Pony Charvet Co-op participation available at no charge Brochure distribution available at $200 per property The greater Los Angeles area, stretching as far north as Santa Barbara and as far south as Long Beach, attracts travelers within the demographic that is perfectly suited for our target markets. The destination is always well received by the consumers in attendance at this show and the west coast market continues to provide the destination with a longer length of stay and an active, outdoor adventure traveler. February 25-26 Denver Travel and Adventure Show Denver, CO Registration : $6,390 Sabine Chilton/Markham McGill Co-op participation available at no charge Brochure distribution available at $200 per property The Mile-High City is the nation's Baby Boomer Capital and a Millennial Boomtown with a heavy concentration of snorkelers, divers and fishermen targeting spring and fall travel to the destination. The Keys Dive Umbrella will also be exhibiting at the all-new Dive Con pavilion co- located in a separate, dedicated area at the Denver convention center. MARCH 2O23 March 5-6 THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-38 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Visit U.S.A. Italy Showcase Catania, Italy Registration: $ 61500 Yves Vrielynck Just before ITB, delegates from the U.S. will be traveling to Italy to participate in the Visit U.S.A. Italy showcase. This promotional event is the most efficient method of exposing the destination to the main travel trade and media partners within the Italian tourism sector. This is a cost- effective method of promoting product to a market segment that travels almost exclusively during August. March 9-13 I.T.B. Berlin, Germany Registration: $40,000 Get It Across/Yves Vrielynck This trade fair is known as the world's largest tourism showcase. ITB continues to be the "Must Attend" tradeshow for anyone who is committed to the International Marketplace. The most recent Visitor Profile Survey listed Germany as the number two ranked origin of international visitors, (behind Canada) therefore making ITB one of the most important trade events of the year. Our German market sales and public relations office will coordinate appointments during the trade and media days, targeting both LGBTQ+ market and mainstream trade. Co-op participation and brochure distribution options are available at no charge. March 25-26 Atlanta Travel and Adventure Show Atlanta, GA Registration: $6,390 Pony Charvet/Sabine Chilton Co-op participation available at no charge Brochure distribution available at $200 per property The Travel & Adventure Show Series brings its premier consumer marketing platform to Atlanta. As a key hub for Delta airlines this opportunity provides access to the independent traveler market never offered before and is a solid opportunity for the TDC to take advantage of the winter booking window for this region. THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-39 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN March 24-26 Beneath the Sea Dive Show Secaucus, NJ Registration: $ 4625.00 (covered by Dive Umbrella) Yves Vrielynck/Markham McGill Co-op participation available at no charge This scuba show caters to the dive consumer in the lucrative Northeast corridor. This is the 45th annual consumer dive and travel exposition held at the Meadowlands Exposition Center, Secaucus, New Jersey, which is within 10 minutes of New York City. The show attracts both divers and non-divers by broad advertising across the Northeast region and throughout the industry. The Northeast region is the country's wealthiest and has the largest concentration of consumers. This area is an important one for both dive and leisure travel to the Florida Keys. It boasts the highest per capita income in the nation and has 5 of the top 10 communities with the highest median buying power. There are 3 major airports in the New York area so there are no concerns about accessibility or flight costs. AP RI L 2023 April 1-2 Dallas Travel and Adventure Show Dallas, TX Registration: $6,360 Jack Meier/Sabine Chilton No fee for co-op participation this year Brochure distribution available at $200 per property The Travel & Adventure Show Series has established itself as the premier consumer marketing platform in the travel industry and take place in 8 top gateway markets across the United States. Since 2004, this nation's leading Adventure Travel Show is the world's largest series of events serving adventure, active travel, eco, nature, cultural, and outdoor tourism, one of the fastest growing niche markets attracting yearly 135,000 pre-qualified travelers. The Travel Channel or other key media sponsor these events, ensuring high end media and travel professional exposure. The Dallas/Ft. Worth region is a key feeder market for the destination with direct flights from Dallas/Fort Worth International into Key West. THEFLOR]DA KEY'S & KEYVVES"T' COME AS YOU ARE" J-40 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN April 4-6 Dallas Area Sales Mission Dallas, TX Cost: N/A Markham McGill Sales staff will plan and execute three days of in-office destination trainings with high-end travel advisors and product managers in the greater Dallas metro area. We will meet with agency owners and members of travel consortia we currently work closely with including Virtuoso, Signature, and the Dallas-based hosted agency Departure Lounge. These meetings will take place to support the larger "Own A City" initiative for fiscal year 2023. MAY 2023 May TBD Incentive Live TBD Registration: $4,500 Jack Meier Boutique style, one to one appointment based, exclusive incentive travel event focusing solely on incentive market only. Hand selected and fully vetted incentive buyers with significant global purchasing power. Invitation only suppliers representing the top incentive destinations, hotels/resorts, cruise lines, DMC's, DMO's and tourism offices. Produced by Northstar Travel Media. May 9-11 Adventure E l evate Portland, ME Registration: $ 950 Yves Vrielynck Adventure ELEVATE is an annual North America-based two-day intensive educational and networking conference that brings together thought-leaders and practitioners for inspiration, education, and insights into the trends that shape our industry year-round. This intimate, tightly THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-41 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN focused event weaves together interactive workshops, inspiring plenary discussions, and networking opportunities focusing on the future of sustainable travel and best practices. May 19-21 Connect Thrive San Antonio, TX Registration: $5000 Pony Charvet Connect Thrive continues to bring together a strong group of professionals representing all areas of LGBTQ+ travel and marketing. In the past we have been able to establish working relationships with Community Marketing & Insights Aequlitas Media Gaybors agency ( the leader in social influencer connections), Pink media and Equality Florida. Continued presence at this event solidifies our legacy and authenticity in the marketing of LGBTQ+ travel. May 21-24 I.P.W. San Antonio, TX Registration: $40,000 S. Chilton//Yves Vrielynck/Markham McGill International Pow Wow (IPW) is the premier marketplace for over 1500 inbound tour and travel promoters. Participation in this show is vital in pursuing the international market, with participants hailing from over 70 nations. This is the most important event for anyone who is interested in maintaining market share in the international marketplace. Co-op participation available. JUNE 2023 June 3-4 The Scuba Show Long Beach, CA THEFLOR]DA KEYS & KEYVVES"T' COME AS YOU ARE" J-42 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023, MARKETING �PLAN Registration: Paid by Dive Umbrella Yves Vrielynck/Markham McGill No fee for co-op participation this year Now in its 37th year, the annual Southern California-based SCUBA Show has developed a reputation as not only the most successful consumer dive show in North America but also the largest consumer dive exhibition in the western hemisphere. Heavily attended by motivated, qualified customers, the SCUBA Show is an excellent promotional medium. The Los Angeles metropolitan area and Southern California have the largest concentration of active certified divers in North America. Destinations exhibiting at this show include the Maldives, the Red Sea, Australia, the Cayman Islands as well as the Bahamas. This is a good opportunity to solidify the Florida Keys as a premier dive destination to the wealthy L.A./Southern California consumer market. June 3-6 Girls in Wonderland Orlando , Florida Sponsorship: $5000 Business Guild Volunteers This is the premier event for women currently in the U.S. The Event Draws on average 2000 women from throughout the United States. It is a follow up event to the hugely popular Girls in Wonderland event in Orlando during Orlando's pride week. Sponsorship includes social media in gross marketing ( approx. 5 million impressions), promo materials in registration bags and email blast to data base of 10,000. Pandora Events has produced events in the past at Key West Womenfest. This is the second of two women focused promotional events within the LGBTQ+ market. June 24-25 Nashville Pride Nashville, TN Sponsorship: $3500 Pony Charvet/Business Guild Volunteers Nashville hosts the largest LGBTQ+ event in the state of Tennessee, attracting more than 100,000 attendees each year to downtown Nashville. The event features A-list entertainers, a hugely popular marketplace, and a family/kid zone. In addition to securing a prominent 10 x 20 position in the street fair, Key West and the Florida Keys will be featured on the destination THEFLOR]DA KEY'S & KEYWES"T' COME AS YOU ARE" J-43 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN website and advertising materials. This event offers an opportunity for the destination to drive summer visitation and we will be highlighting the Nashville-Key West direct flights prominently. AUGUST 2023 August 05-07 Northalsted Market Days Chicago, IL Registration: $7,500 Pony Charvet Northalsted Market Days has been produced annually for the last 37 years by the Northalsted Business Alliance, and it has been a sell out the previous 14 years. This event is the largest two- day LGBT street festival in the U.S., and it attracts more than 300,000 attendees each year. The greater Chicago area remains one of the strongest consumer markets for the destination. Many LGBT visitors from the Chicago area attend LGBT specific events in Key West and the Florida Keys during the summer. In addition, the Florida Keys and Key West have become a popular wedding/honeymoon destination for Chicago area LGBT travelers. August 7-9 Connect: Corporate Marketplace Location: TBD Registration: $6000 Jack Meier Connect Marketplace is an innovative, appointment-only trade show designed specifically with a corporate meeting planner's need in mind. The "reverse" trade show style streamlines the planning process, saving time and money. The suppliers, circulate the trade show floor to meet with meeting planners in pre-set appointments. Planners are prescreened and must have the final decision-making authority. August 13-17 Virtuoso Travel Week THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-44 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Las Vegas, NV Registration: $15,000 Markham McGill/Yves Vrielynck Virtuoso Travel Week is the most respected travel agent event of the year, where approximately 2000 luxury travel advisors gather with almost the same number of suppliers for formal educational sessions, industry updates, and up to 80 7-minute assigned appointments and dozens of'matched' appointments throughout the week. This is the most effective way to get the destination in front of as many travel agents as possible under one roof. SEPTEMBER 2023 September TBD IFTM Top Resa Paris, France Registration: $6,000 Sabine Chilton/Markham McGill The Florida Keys and Key West will be participating in this France's leading travel show. The event attracts over 15,000 travel trade professionals from all over France and has a strong media component. This show is well positioned to promote the destination in advance of the peak winter booking period. September 10-12 Destination Southeast Location: TBD Registration: $4500 Jack Meier Destination Southeast is the rebranded Successful Meetings University series. The event is an appointment-based trade event geared towards bringing meeting professionals from outside the state of Florida together with destination marketers from within the state. This three-day event allows for formal one on one appointments between the buyers and sellers along with networking opportunities to further showcase the Florida Keys as a viable meetings destination. It is also beneficial to be able to promote to planners about the feasibility of holding programs in Florida during the warmer months. Produced by Northstar Travel Media. THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-45 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN September TBD Smart Meeting East National Event Location: TBD Registration: $7500 Jack Meier The signature three-day gathering of meeting professionals and hotel and destination representatives in a casual, intimate luxury resort atmosphere provides exceptional opportunities to network, learn, and meet in a one-on-one setting. Planners are prequalified for the one-on-one appointments. Excellent opportunity for getting the Keys in front of planners. September 16-17 Delta Vacations University Atlanta, GA Registration: $ 107000 Staff Delta Vacations offers air and hotel packaging at some of the lowest rates. Travelers can purchase these packages through three methods: professional travel agents, through their websites, or their reservation centers. Along with its Atlanta, GA and Minneapolis, MN headquarters, Delta Vacations has a reservation center in Minot, ND, and has over 600 employees that are experts in connecting travelers to the world's best vacation destinations. To uphold the standards of Delta Vacations, these travel agents are offered continuing education on an annual basis. Ongoinq Sales Efforts Destination Days Presentations and destination training will be conducted to travel trade professionals in various markets. Examples of these travel trade professionals include Liberty Travel, Travel Impressions, Mark Travel Company, AAA Auto Clubs and Virtuoso Travel Agency Affiliates. Internet-Based Expositions Internet based expositions are "live" events, just like a physical trade show. Travel trade professional's login to the exposition during the designated dates and time. Sales staff is provided opportunities to interact and engage with trade professionals interested in our THEFLOR]DA KEYS & KEYWES"T' COME AS YOU ARE" J-46 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN destination. Services like "live" presentations, chat sessions, videos, brochure downloads are offered to the attendees. The economics of no travel (for buyer or supplier) provide and enticing business model for continued attendance growth in the future. Electronic Marketing To increase our exposure to all market segments, sales staff will develop electronic marketing promotions utilizing our current database. These efforts will include electronic postcards, flash programs, e-newsletters, e-zines as well as video. These efforts can be utilized as pre- promotional event notices, follow up tool to trade show participation as well as updates and periodic communications to established clientele base. In addition, online educational portals have been created to offer continuing education on the destination to members of the travel trade both internationally and domestically. Webinar Destination Training Destination training will be offered to pre-qualified members of the travel trade. We will use our affiliations with high-end travel networks, our long-term partnerships with key receptive operators as well as our memberships in MPI and other MICE market related affiliates to conduct webinars on how to sell and properly position the Florida Keys and Key West to drive more business during off peak and shoulder seasons. Axis Travel Marketing Budget FY23 UK, Ireland, Scandinavia, Italy: 1Operating Budget Costs Expenses Fgg Total TRAVEL TRADE 11 RESOURCES -TO INCLUDE TRAVEL TRADE SALES CALL AND TRAINI (travel trade sales calls, trainings, ad hoc opportunities) 45500.00 0.00 0.00 49500.00 21 TRADE SHOWS: Booth &Assistance WORLD TRAVEL MARKET-LONDON 7 -9 NOV 2022 TDC (covers app. scheduling, booth assist./ booth manning) Budget 1,200.00 37000.00 47200.00 THE FLORIDA KEYS & KEYWES"T' COME AS YOU ARE" J-47 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN TDC (covers app. oohadu|ing, booth assist./ booth manning) Budget 3.000.00 2.000.00 S.00O.00 3) TRAVEL TRADE TRAININGS/ROADSHOWS/SEMINARS/ EVENTS Norway: Grand Travel Awards Florida Keys Showcase -January 2O23 5.000.00 0.00 1.000.00 0.000.00 Italy: Showcase U.S.A. PWoroh 2023 3.000.00 1.000.00 1.500.00 5.500.00 UK/Ire: Visit U.S.A. UK}|na|ond Events - Roodshovvo and Tour Operator Events 4.000.00 700.00 2.000.00 0.700.00 UK: Travel Bulletin Travel Agent Roadohowo Date TBC 3.000.00 500.00 1.000.00 4.500.00 UK: Travel Gossip Travel Agent Roodohowo Date TBC 3.000.00 500.00 1.000.00 4.500.00 Sweden: Discover America Trade Workshops x 3 Workshops - Dates TBC 3.000.00 2.000.00 3.000.00 8.000.00 UK: Visit Florida Tour Operator Event Date TBC 2023 2.500.00 500.00 2.000.00 3.000.00 UK/Ireland: Travel Trade Round Table Events 3.000.00 750.00 1.500.00 5.250.00 4) UK SALES MISSION (covers app. ochedu|ing, event organization, logistics, transportation) 4.000.00 1.000.00 3.500.00 8.500.00 Hooting of UK Product Managers -coordination, logistics - December2O22 5.000.00 500.00 2.000.00 7.500.00 (covers opp scheduling, event organization, logistics,` ' ' ' ' 4OOOOO 1OOOOO 35OOOO 8 �OOOO transportation) ' ' ' ' ' ' ' ' 6) TRADE PARTNER COOP MARKETING PROGRAMS UKx 5 17.250.00 0.00 5.000.00 22.250.00 Scandinavia x2 4.300.00 0.00 1.00O.00 5.300.00 Italy 1 3.450.00 0.00 1.00O.00 4.450.00 7) KEY LIME ACADEMY EDUCATION CAMPAIGN Update to existing training program and promotion of platform to secure graduates. 3.000.00 0.00 2.000.00 5.000.00 8) PROMOTIONAL NEWSLETTERS FOR TRADE ENGAGEMENT Quarterly Trade Newsletters (copy writing, template creation, distribution) 0.00 0.00 1.500.00 1.500.00 9) UK, ITALY AND SCANDINAVIA PRODUCT INVENTORY FY 22 - 23 inventory and one|yoie 0.00 0.00 3.750.00 3.750.00 THE FLORIDA KE"Y'S & KEY WES"T' U COME AS YOU ARE" 1-48 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN VisitU.8�� Ireland Membership 800.00 0.00 0.00 800.00 Visit U.S�� UKMembership 800.00 0.00 0.00 800.00 Discover America Nordic Membership 1.100.00 0.00 0.00 1.100.00 CONSUMER 11) CONSUMER SHOW EVENTS Norway: Explore the World Consumer Show- January 2O23 (B2Bx1 132Cx2) 3.000.00 1.500.00 2.000.00 0.500.00 Dublin Holiday World Show-27 -28 January 2O23 4.500.00 1.200.00 2.000.00 7.700.00 Denmark: Foho for Al|o- 24 -28 February 2O23 5,000.00 1.500.00 2.000.00 8.500.00 Sweden: 8vvonoon'o Consumer Day- March 2O23 1.000.00 500.00 1.000.00 2.500.00 Denmark: FDyW Consumer Travel Show- March 2O23 1.000.00 500.00 1.000.00 2.500.00 UK: Destinations Holiday Show- March 2O23 7.000.00 500.00 1.000.00 8.500.00 (1 - 3 promotions targeting niche sector to promote FKKVV ) 5.000.00 500.00 2.000.00 7.500.00 13) FKKW DELUXE MARKET CONSUMER PROMOTION Consumer campaign to drive significant awareness of the destination with ooU to action for bookings with assigned tour operator. 8.000.00 500.00 2.000.00 10.500.00 Total Operating Budget 105,400.00 18.350O0 50,750.00174.500.00 SCOPE OF SERVICES ~ FY 2023 Get It Across G00bH & Co. KG Germany, Switzerland, Austria * BeNeK-ux October 01It, 2022—September 30m. 2023 All costs in U8O, calculated at on exchange rate of EUR 1.00 = U8D 1.08 Maintain Florida Keys dedicated Phone/Fax line (+48 221 476712-14) Pansonno|, edminiotnation, office facilities, consultation, communication THE FLORIDA KE"Y'S & KEY WES"T' U COME AS YOU ARE" MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN Answer calls from consumers and trade professionals Arrange fulfillment through mailing house UNFOXLogioUkGmbH. TroiodorD Act as resource by providing support for trade professionals Maintain strong alliance with Visit U.S.A. Committee Liaise with G|A Media Department for PR Advise TOCon market trends, Monthly Sales Reports Work on set upof niche products (e.g.., luxury, diving, stand up paddling, gay&lesbian, outdoor sports, culinary) Misc. operating costs Total Basic Services (per month USD 3,750'00) 45000.00 -TRADE Costs Fee To -1) SALES MISSION & CALLS covers app. scheduling, organization, execution, travel expenses 4000.00 4000.00 8000.00 organization of event within o sales mission (e.g.. with dive club) 4000.00 4000.00 Sales Calls Niche Markets & BeNeLux 1000.00 1000.00 2000.00 Tour operator&agency visits (SUP, Diving, LGBT, Wedding, Fishing, Incentive) 2) TRADE SHOWS (covers app. scheduling, booth 000iat./ booth manning) 2500.00 3750.00 8250.00 (organization of stand-alone booth space, exhibition details) 3000.00 3000.00 Visit Florida Travel Agent Roadshow 0000.00 2300.00 8300.00 Regiotration, travo|, and coordination VISIT U.S.A. Seminar Switzerland, Feb 2023: 6000.00 2000.00 8000.00 Rogiatnation, tnavo|, and coordination 1500.00 1000.00 2500.00 Regiatnation, 000rdinehon, and promotion 5000.00 2500.00 7500.00 THE FLORIDA KE"Y'S & KEY WES"T U COME AS YOU ARE" 1-50 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN Registration and coordination DERTOUR Campus Live Event Orlando, Dec '22 2000.00 1000.00 3000.00 Registration, travel expenses and coordination Additional Travel Agent Training Workshops, TBD FY23 7500.00 2000.00 8500.00 Rogiatration, travo|, and coordination (tbd) Promotional Newsletter for TA Training Platform 1500.00 1000.00 2500.00 4) TRADE PARTNER COOP MARKETING PROGRAMS German Marketing Programs (3-5) 20000.00 5000.00 25000.00 Swiss/Austria Marketing Programs (2-3) 10000.00 2500.00 12500.00 F5) TOUR OPERATOR PRODUCT INVENTORY Summer 2O23 inventory and analysis 3800.00 3800.00 VU.8.A. D-A-CHMembership 2000.00 2000.00 VU.S.A. Belgium Membership 1000.00 1000.00 VU.8.A. Netherlands Membership 1000.00 1000.00 -CONSUMER Costs Fee Tot Gay Prides/Events in FY2023 (covers registration, travel expenses and booth manning) 5000.00 4000.00 8000.00 10000.00 3000.00 13000.00 8) CONSUMER MARKETING PROGRAMS Deluxe Market Promotion (covers participation and coordination) 12000.00 3000.00 15000.00 9) GERMAN FLORIDA KEYS NEWSLETTER Prod. &Translation nf German language print Newsletter 4000.00 3000.00 7000.00 THE FLORIDA KE"Y'S & KEY WES"T' U COME AS YOU ARE" J-51 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN Coordination of updates/changes/translation on fla-keys-de 1000.00 1000.00 11) CONSUMER TRAVEL SHOWS & EVENTS Consumer Event(s)with Visit U.S.A. or Tour Operator 4000.00 2000.00 6000.00 Consumer Show with Visit U.S.A. (Jan/Feb 2023) 3000.00 3500.00 6500.00 Consumer Show Brochure Distribution -All markets 2000.00 1000.00 3000.00 -RESOURCES Costs Fee Total 13) OFFICE RESOURCES 650.00 650.00 Total Operating Budget 118650.00 55850.00 174500.00 Measurability Monthly reports provided from offices in the U.K. and Germany reflecting trade and consumer inquiries, airline policies and routes as well as economic indicators. Post show evaluation to industry partners: Seeking feedback with regards to booking activity and inquiries because of show or sales call participation. Tour Operator Feedback: Current product selling trends within the lodging industry, inventory, consumer behavior and forecasts. Annual Tour Operator Inventory Reports from the UK and German speaking markets indicating number of pages dedicated to destination, increase/decrease of product placement year on year. Monitor visitor profile survey indicating travel trends in different market mixes. Monitor visits to web site: meeting planner RFPs, travel agents and tour operators' sections. Industry partner sales and promotional effort participation year on year. MICE market mix vs. leisure at participating lodging establishments THEFLORIDA KE"Y'S & KEYWES"T' COME AS YOU ARE" J-52 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023, MARKETING �PLAN Budg et Promotional Activities $5207000 Travel Expenses $190,000 Postage/Freight/Phone $30,000 Memberships, Books, Subscriptions $203000 Entertainment $12,000 European Sales Agencies $449,000 Resources $228,000 TOTAL LINE ITEMS $11449,000 THEFLOR]DA KEY'S & KEYVVES,"T' COME AS YOU ARE" J-53 ...................................... ............................................... VOR, ALI I 53� ........ Pcl f o 4A,'o k `7 AM (17 Al all I NO IN �A'A 14, 11...... jh,4"A 110 "I.......... .............. ........ The f IOFI"dd eys 0 A�5 16 &Kev A 10111 comr,cis you cirr,@) 0� \,\O\ Key West Big Pine Key&The Lower Keys .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. Mi II j _ I I II L I " I 2022-2023 MARKETING I K. Public Relations Introduction Two intrinsic aspects of the Florida Keys are central to the island chain's enduring appeal to visitors: their unparalleled natural environment and their easygoing, uniquely laid-back way of life. For the 2022-23 fiscal year, NewmanPR will build upon the responsible promotion of those two fundamental attributes both integral to the perceived high intangible or "soul-centered" value of a Keys vacation while also promoting their ongoing protection. Overall, the agency's public relations strategy for the Tourist Development Council will position the Keys as a vacation spot where visitors can find personal renewal and meaningful activities, enjoy genuine and memorable experiences that aren't available anywhere else, discover one-of-a-kind environmental and lifestyle features and forge a meaningful connection to both, and join in residents' commitment to protect and preserve those elements. For fiscal year 2022-23, the agency is planning four major domestic public relations initiatives and multiple significant international ones. Among the programs are those that expand on the established "Connect & Protect" foundation of sustainability and position the island chain as a place where visitors can renew the spirit and replenish the soul, underscoring the enriching value of the Keys experience. A desire for personal renewal, viewed by many as much-needed and well deserved after the past two turbulent years, can be a motivating factor in destination choice as can a locale's emphasis on environmental responsibility and sustainable practices. Plans also include promoting the 200th anniversary of the establishment of Monroe County which is to be marketed as the 200th anniversary of the Florida Keys and creating a dedicated streaming video channel to communicate the Keys' story to audiences around the globe. In its outreach to media and consumers, NewmanPR will work to increase awareness of the unique identity and diverse attractions of each of the Keys' five districts, as well as the island chain as a whole. Vertical-market efforts targeting dive, fishing, cultural and heritage travelers also will be a priority, as will initiatives targeting LGBTQ+ visitors. During more than four decades of service as the TDC's public relations firm, NewmanPR has been driven by a longstanding and focused dedication to the Florida Keys as both an internationally renowned vacation destination and a group of authentic close-knit communities. In the coming year as in the past, the agency will employ its deep familiarity with the Keys in presenting a genuine and accurate image of the island chain to media and their THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 Mi II j _ I I II L I " I 2022-2023 MARKETING I audiences. This profound understanding will also flavor and enhance the sincerity of consumer-directed messaging, reaching the substantial market whose travel decisions are influenced by peer-driven social media and word-of-mouth communications. The agency will use its established network of media and social media contacts to continue maximizing communication of the Keys' tangible and intangible attributes. While public relations is just one element of a comprehensive marketing plan, it is widely known to generate a high degree of credibility. NewmanPR and its affiliates have a long history of consistently securing media exposure for the Keys that is valued at many times the TDC's PR promotional budget, and will remain dedicated to doing so. The pages here cover intended initiatives and PR activities for the coming year, but it is understood that changes may be required based on the still-evolving COVID-19 situation. Whatever the developing circumstances require, NewmanPR will collaborate with the TDC and its other agencies to ensure well-coordinated efforts and consistent messaging. The following proposal outlines a public relations, publicity and promotional campaign for the fiscal year beginning Oct. 1, 2022. Objectives 1. To focus on sustainable tourism, the Florida Keys' way of life and market uniqueness while promoting the intangible value of a Keys vacation. 2. To enhance the Keys' image as a vacation venue where visitors can enjoy relaxing, meaningful and transformational activities that encourage personal connections to a genuine culture, community and lifestyle. 3. To develop and implement promotional concepts that balance attracting responsible tourism with upholding Keys residents' quality of life. 4. To promote the Florida Keys & Key West to high-value geographic and demographic market segments identified by TDC research. 5. To use PR strategies to position the Keys as one destination, while also communicating the diverse identities and attractions of each of the five districts. 6. To promote the destination's longstanding heritage of diversity and acceptance to both domestic and international LGBTQ+ markets. 7. To continue targeting specialty and niche markets including culture and heritage, diving and sport fishing, wedding and honeymoon, culinary and meetings/groups. 8. To continue emphasizing direct-to-consumer communications through the Keys' robust existing social media platforms, develop additional social channels as they emerge and maintain significant outreach to mainstream media. 9. To target international markets in Canada, the U.K. and Ireland, the Germanic THE FLORIDA KEYS & KEY WEST" COME AS YO O K-2 Mi II j _ I I II L I " I 2022-2023 MARKETING I countries and other European markets when appropriate through affiliations with contracted U.K., German and Canadian PR firms. 10.To swiftly launch and execute a multifaceted PR crisis management program during any significant emergency situation that arises. Goals 1. Carry out a "Soul-Centered Getaway" program that underscores the intangible value of the Keys vacation experience by showcasing opportunities for personal renewal, wellness and mindful activities and enriching experiences that nurture body, mind and spirit. Elements are to include hosting individual visits by wellness and luxury media and influencers, producing a themed e-newsletter issue and social media campaign, and crafting passion-based activity itineraries featuring "only in the Keys" opportunities for immersion in revitalizing pursuits. 2. Continue expanding the existing "Connect & Protect" campaign that emphasizes the Keys' authentic sustainable offerings, unique environment and genuine local character and lifestyle, paired with encouraging responsible tourism and resource protection. Elements are to include a multimedia content-creation collaboration to promote sustainable travel offerings, the development of a sustainability module for Key Lime Academy and launching an e-newsletter series on residents' "local way of life" recommendations. 3. Create and implement a "Florida Keys 200" public relations initiative focusing on the bicentennial of the Florida legislature's 1823 establishment of Monroe County and the U.S. Navy's creation of the Key West naval station. Activities are to include producing a professional podcast series focusing on the Keys' 200-year heritage, natural environment and way of life; creating a "Florida Keys 200" issue of the annual Keys Traveler magazine; promoting the debut of South Florida PBS' upcoming Keys bicentennial documentary that is to be presented to American Public Television for national distribution; staging a bicentennial-themed group media trip; and providing extensive publicity support for 200th anniversary activities organized by county, naval or other entities. 4. Develop and launch an OTT (Over The Top) streaming channel, provisionally named Discover the Florida Keys Channel, and populate it with existing and newly produced Keys video content to carry destination messaging and stories particularly related to environmental stewardship and eco-tourism offerings directly to viewers. 5. Develop and coordinate individual visits to the Keys for at least six LGBTQ+ traditional and social media representatives, to follow agency-created itineraries that showcase the Keys' unparalleled natural environment, unique way of life, activities that foster personal revitalization and meaningful LGBTQ+ heritage. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-3 Mi II j _ I I II L I " I 2022-2023 MARKETING I 6. Carry out a Canadian media and travel trade pre-winter awareness photography preview event that ties into a planned fall 2022 Toronto Pearson International Airport photography display and a media mission. 7. Stage a multimarket dive-themed group press trip in summer 2023 with five media from across multiple key source markets in Europe, including the U.K. and German-speaking countries. 8. Develop visits to the Keys by at least 40 British/Irish, German, Scandinavian, European and Canadian media representatives, high-profile bloggers and social media influencers, individually or in small groups, to discover and publicize the island chain's natural and environmental offerings, unique way of life, revitalizing atmosphere and rich heritage. Domestic Overview NewmanPR will implement a carefully crafted public relations program that promotes the Florida Keys as a whole, spotlights the individual identities and attributes of each district, underscores the island chain's market uniqueness, heightens understanding of the Keys' unique environmental resources and way of life while encouraging their protection, and fosters increased awareness of elements and offerings that appeal to targeted traveler groups and demographics. As well as carrying out programs that further the TDC's goals and objectives, NewmanPR will also practice responsive adaptability, recognizing and capitalizing on emerging opportunities to enhance the visibility and positive reputation of the destination. To provide optimal exposure for the Keys, the agency will maintain and enrich its relationships with traditional media, bloggers and qualified influencers; engage in vigorous use of established social media and mobile outreach; and take advantage of emerging direct-to-consumer outlets as warranted. Primary ongoing activities will include: 1. Creating print, photography, video and social Keys travel content some focusing on elements of the overall destination and some on specific district attributes, attractions and events that advances destination goals and distributing it to mainstream media, targeted influencers and bloggers and travel consumers directly via social media channels. 2. Providing personalized assistance to journalists, bloggers, broadcast production crews and qualified social media influencers by suggesting story topics, setting up interviews, developing itineraries to meet specific media or destination goals, supplying images and video, and offering logistical and other support. 3. Arranging and facilitating individual and small-group media research trips to the Keys for qualified domestic and international journalists, bloggers and social media THE FLORIDA KEYS & KEY WEST" COME AS YO O K-4 Mi II j _ I I II L I " I 2022-2023 MARKETING I influencers. 4. Crafting and distributing messaging that promotes the island chain as a cohesive entity as well as messages that highlight the individual attributes, attractions and events that help define each district. 5. Maximizing use of direct-to-consumer social media channels such as Facebook, Instagram, Twitter, YouTube, TikTok and others to distribute timely and attention- getting photography, video, imagery and event-related Keys content. In tandem with the day-to-day activities previously mentioned, NewmanPR will continue operating its Florida Keys News Bureau, developed many years ago on behalf of the destination to fulfill the content needs of a wide range of media. Staffed by the agency's Keys team members, the bureau serves as a valued resource for both mainstream and nontraditional media. Over the years it has become a trusted provider of material for national and international newspapers' print and digital versions, newswire services, national and international television and radio networks and their digital editions, notable bloggers and leading online and social media outlets. The Keys team also directs the news bureau's contracted professionals to create "spot" news materials that exceed the highest print, broadcast and online media standards. The Florida Keys News Bureau has a reputation for anticipating media requests, providing accurate and trustworthy content, working collaboratively with media and adhering to strict principles of truthfulness and transparency. This has resulted in unparalleled relationships with established print, broadcast and online media outlets as well as qualified social media influencers and, therefore, widespread and positive coverage for the Keys. In conjunction with its traditional promotional efforts, NewmanPR will carry on operating the news bureau to benefit the Keys through spot news stories whenever warranted. Typically including video and still photography packages, these pieces will be distributed to regional, national and international media as well as accredited social media outlets that can provide "real-time" message transmission directly to consumers. For distribution, the agency maintains extensive and continually updated databases that contain thousands of records on mainstream print and online journalists, broadcast outlets, bloggers and social media influencers with significant followings. Virtually all story and photography distribution is accomplished digitally, and most broadcast distribution is accomplished by direct digital uploads to broadcast outlets' systems. Whether focusing on unique special events, positive environmental activities such as turtle releases or coral restoration, news happenings such as the reopening of the Old Seven Mile Bridge or unforeseen opportunities, spot stories have proved to be extremely valuable in increasing positive awareness of the Keys. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-5 Mi II j _ I I II L I " I 2022-2023 MARKETING I Initiatives and Programs for 2022=23 Each year NewmanPR develops specific public relations initiatives and programs to promote the Florida Keys & Key West based on the TDC's overall marketing direction and goals. For the 2022-23 fiscal year, initiatives will involve heightening awareness of, respect for and protection of the environment, way of life and compelling heritage that underlie the region's visitor appeal. NewmanPR is planning four primary domestic public relations programs. All are designed to showcase the Keys as a relaxing, renewing destination that places a high value on providing genuine, one-of-a-kind vacation experiences while encouraging exploration and preservation of the natural world. The initiatives outlined here emphasize the Keys' ability to satisfy a consumer need for getaways that are meaningful, memorable, often transformational and rich in lasting intangible value. In addition, they place a strong emphasis on the "only in the Keys" attributes that distinguish the island chain from other destinations. The following programs and activities are to be implemented to benefit the island chain. `Soul-Centered Getaway' Following the intense emotional challenges of the past two years, this initiative will position the Keys as a place whose abundant natural world, uncontrived appeal and easygoing attitude can sustain and nurture the spirit. It also speaks to the emerging trend of travelers seeking self-care journeys and vacations incorporating holistic wellness experiences. Creative messaging will promote the Keys as a relaxing, renewing destination for getaways that are meaningful, enriching and transformational therefore having a high intangible value for visitors craving restorative experiences for body and mind. In essence, it will position the Keys as a place to replenish the soul. Media members, social media representatives and consumers will be encouraged to discover wellness and mindful activities such as a private out-island picnic, inspirational guided art or photography experiences, a healthful paddleboard yoga session, subtropical garden explorations, a small-group sunset dinner cruise, viewing dolphins in the wild, communing with nature in a Keys wildlife refuge or journeying to the remote realm of Dry Tortugas National Park. Throughout all messaging the natural beauty of the Keys' landscapes, sunsets and vast seascapes will be highlighted spaces to unwind as a soothing antidote to real-world pressures and lingering coronavirus concerns while the Keys' open-air offerings and opportunities for self-care will be emphasized. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-6 Mi II j _ I I II L I " I 2022-2023 MARKETING I In addition, this initiative will incorporate elements specifically designed to appeal to luxury travelers highlighting the Keys' upscale, intimate resorts that ensure privacy and pampering, and private islands for those seeking the ultimate in serenity and seclusion. "Soul-Centered Getaway" elements are to include: 1. Developing passion-based activity itineraries that identify lesser-known cultural, culinary, adventure, luxury and wellness or self-care offerings in all districts for unique travel options away from the mainstream. These will be made available to media and social media via a new section to be established in the Keys' online newsroom, as well as used in pitches and fulfillment of media requests. 2. Coordinating a series of visits by individual wellness and luxury media representatives, high-reach bloggers and leading travel influencers, each following a personally curated program that integrates their story needs with elements of the passion-based activity itineraries. 3. Producing a dedicated wellness and luxury issue of the Keys Traveler e-newsletter featuring spa and luxury offerings, mindful wellness activities and transformational vacation experiences. Selected articles will be developed into a "Keys Voices" blog series as well. 4. Carrying out a monthlong series of social media posts that illustrate activities and elements from the passion-based itineraries and special-issue e-newsletter features that viewers can experience to nurture the spirit and foster personal renewal. 5. Producing a major "Soul-Centered Getaway" story and imagery for the annual Keys Traveler magazine. `Connect & Protect' Evolution: Environment and Way of Life Advocating and promoting environmentally supportive actions is a vital element of the Florida Keys' commitment to protecting the region's natural resources. Four years ago, NewmanPR addressed the demand for sustainable options and experiences in travel by launching a "Connect & Protect" program that encouraged visitors to discover and connect with the Keys' unique natural world and become motivated to help protect and preserve it. Overall, Connect & Protect messaging provides encouragement and tangible direction to help visitors make positive eco-activities and sustainable behaviors a facet of meaningful and memorable vacations. Based on ongoing TDC objectives and positive media and consumer response, the agency has continued and developed Connect & Protect each year since its inception. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-7 Mi II j _ I I II L I " I 2022-2023 MARKETING I While maintaining its central sustainability and environmental focus, in 2021-22 the program was expanded to motivate travelers to experience and respect the Keys' unique way of life as well. In the coming fiscal year, efforts will focus on developing Connect & Protect through a carefully crafted series of activities. All are designed to define the Keys as a vital vacation choice for the fast-growing traveler demographic that seeks environmentally responsible destinations with genuine character, culture and community visitors who want authentic sustainable experiences, will show consideration and respect for the Keys' environment and are mindful of the need to preserve the island chain's community heritage. Messaging will position the Keys as a place offering unique environmental attractions and activities, while also encouraging visitors' immersion in the local lifestyle and culture. NewmanPR envisions eventually evolving the Connect & Protect concept into a cornerstone of Keys PR and marketing programs recognized as an integral pillar of the island chain's identity, much like "Come As You Are" is recognized. Activities to further develop Connect & Protect in 2022-23 include: 1. Spearheading the TDC's application to become Florida's first destination signatory to the Future of Tourism Coalition. Striving to work toward a stable future for tourism, the coalition comprises organizations that realize the necessity for a fundamental shift in the industry to meet the needs of destination communities and their environments. Guiding principles include mitigating climate impacts, choosing quality over quantity and protecting destinations' sense of place. During the 2021- 22 fiscal year, the agency investigated the requirements for becoming a signatory and believes proceeding will help position the Keys among leaders in sustainable tourism. 2. Proposing appointment of a designated sustainability representative on each District Advisory Council board. The DACs currently have website and advertising representatives that work with the agencies of record. Each district's sustainability representative could keep NewmanPR informed about story opportunities within the district related to environmental events, activities, voluntourism activities and other relevant offerings. 3. Working with Two Oceans Digital to add a sustainability module to the Key Lime Academy, complementing the online training program 7s existing modules that educate and inform travel professionals to help them better market the Keys to their clients. The agency will work with Two Oceans to develop a module that focuses on the Keys' unique environment, the importance of protecting it, ways group travelers can responsibly enjoy it and voluntourism opportunities for groups. 4. Developing a Keys Traveler e-newsletter series on "local recommendations" to feature select Keys residents showcasing aspects of the Keys way of life and its THE FLORIDA KEYS & KEY WEST" COME AS YO O K-8 Mi II j _ I I II L I " I 2022-2023 MARKETING I value, paired with suggestions for visitors on how they can experience it. In addition to providing tangible tips for travelers, this effort also subliminally encourages identification of Keys residents as among the island chain's valuable "natural resources." The pieces may potentially alternate with "Stewards of the Keys" e-newsletter profiles and/or blog posts. 5. Investigating and carrying out a collaboration with an organization such as Travel With Meaning, a storytelling community committed to sharing meaningful experiences through travel, to create and distribute content emphasizing the sustainable travel offerings in the Keys. Travel With Meaning communications conduits include a podcast, YouTube channel, blog and active social media presence. Whether working with Travel With Meaning or a similar group, the agency will seek an optimal collaboration that provides well-targeted and high- visibility messaging. 6. Continuing to develop Connect& Protect content for mainstream and social media, and multifaceted media and consumer outreach, that emphasizes the Keys' wealth of protected natural areas, locals' dedication to and care for the island chain's environment, and ways visitors can positively affect the Keys during their vacation experience. `Florida Keys 200': Florida Keys and Naval Base Bicentennial 2023 marks the 200th anniversary of the Florida legislature's establishment of Monroe County (July 3, 1823) as well as the 200th anniversary of the establishment of Key West's naval station. NewmanPR will work with organizers of county and naval bicentennial events, assisting and collaborating to conceive and implement significant public relations messaging. While event details have not yet been determined, the agency will provide support wherever possible, with messaging focused on Monroe County and Keys naval history as well as specific bicentennial commemorations. Throughout the year communications will highlight the Keys' remarkable heritage that still flavors the island chain today, milestones and environmental aspects that have contributed to its evolution into an internationally renowned visitor destination, and unquenchable spirit and close-knit sense of community that underlie residents' distinctive and cherished lifestyle. Facets of the initiative will include: 1. Developing and launching a regularly produced Florida Keys podcast to inform and entertain listeners with content about the Keys' heritage, natural environment and way of life. The first "season" of the podcast is to focus on "Florida Keys 200" THE FLORIDA KEYS & KEY WEST" COME AS YO O K-9 Mi II j _ I I II L I " I 2022-2023 MARKETING I the 200th anniversary of Monroe County's establishment as well as elements, milestones and individuals that have helped shape the Keys over the past two centuries. Besides being available on the TDC's official website, the Keys' podcast is to employ a proven hosting service and be available to listeners through existing high-visibility platforms. Content will include interviews with local historians and other residents on aspects of the local heritage that still resonate with visitors today. 2. Continuing to provide support, logistical assistance and resources for South Florida PBS' upcoming documentary focused on the bicentennial and providing extensive promotion for the program when it debuts. In late 2021 NewmanPR began liaising with South Florida PBS regarding production of a documentary on the 200th anniversary of the incorporation of Monroe County, to be recognized as the Keys' bicentennial. In February 2022 South Florida PBS agreed to produce the documentary and shooting began within months. The program is to be presented to American Public Television at its November programming convention for planned broadcast in 2023. 3. Producing a "Florida Keys 200" issue of the Keys Traveler magazine with stories to include ways the Keys' unparalleled heritage has contributed to its present-day character and visitor appeal, and historic attractions and landmarks that visitors can explore to discover facets of the Keys' intriguing past. 4. Coordinating a group visit for travel media representatives, to follow a Keyswide itinerary, with a focus on the heritage offerings, unique way of life and elements from two centuries of history that make the Keys a genuinely one-of-a-kind destination. 5. Exploring the feasibility of hosting an Outstanding in the Field dinner at a historically significant Keys landmark possibly the Old Seven Mile Bridge, Pigeon Key or an equally notable spot to commemorate the Keys bicentennial. The internationally known Outstanding in the Field celebrates regional cuisines via pop-up dinners at iconic open-air venues, typically featuring an "endless table" that seats 150 to 200. Similar dining presenters may be considered as well. `Discover the Florida Keys' Streaming Channel The future of long-form content consumption and message communicating is strongly anticipated to be through the streaming OTT (Over The Top) model. Research indicates that in the fourth quarter of 2020, viewers across the globe spent 240 billion hours using video streaming apps on mobile devices. Streaming OTT delivers messages and stories directly to the end user, bypassing traditional broadcast syndication and cable distribution. Furthermore, recent studies have shown that niche streaming content is in demand now more than ever before. A 2021 study by Antenna Consulting found that niche streaming services have grown at an THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 0 Mi II j _ I I II L I " I 2022-2023 MARKETING I annual rate of 74% over the past two years more than double the 30% growth rate of the "big" streamers. The overall user experience on streaming devices such as Roku, Apple and Amazon Fire makes it easier for viewers to find specific OTT channels to watch what they want when they want. Carefully curating content and strategically setting it up for delivery gives destinations an unparalleled new avenue to reach their target audience. NewmanPR is likely to work with Crawford Entertainment, creators of the successful Discover Florida Channel that debuted in 2015, to develop and launch an OTT channel provisionally named Discover the Florida Keys Channel. Existing content will be curated from Crawford Entertainment's five one-hour Florida Keys broadcast specials produced in conjunction with NewmanPR, including "Island Hopping: Florida Keys" and "Florida Keys: Protecting Paradise" and 15 half-hour episodes of Crawford's "How to Do Florida" that feature the Florida Keys & Key West. The agency will also seek relationships with other producers of suitable Keys content, such as "George Poveromo's World of Saltwater Fishing." To further the channel's growth, keep viewers engaged and foster return viewership, NewmanPR plans to partner with Crawford Entertainment to produce additional original Keys-based content. Three proposed series are being considered. One builds on the popularity of the "Florida Keys: Protecting Paradise" television special produced in 2019, introducing viewers to the island chain's wildlife rehabilitation, coral restoration and other sustainability-centered organizations as well as the "Stewards of the Keys" who spearhead them. The other two are a pelagic fishing program with a storytelling twist and a "catch-and-cook" series featuring local guides, chefs and restaurateurs. The TDC will retain ownership of the channel once it is established as well as all copyrights, domain URLs and developer accounts for TV, web and mobile apps. Based on the rapid growth in the OTT streaming industry, the increase of "cord cutters" leaving traditional cable providers and studies showing an uptick in niche streaming content consumption, the goal is to grow the Keys channel to an audience of at least 250,000 subscribers within three years of its launch. PR Team with Genuine Keys Connection Under the direction of an agency president who is a part-time Upper Keys resident and has more than 40 years' experience with the account, NewmanPR's public relations program for 2022-23 will be carried out by a team possessing firsthand personal knowledge of the overall destination and its five districts. That Keys knowledge is a vital asset in communicating accurate, authentic and convincing messaging to representatives across the media spectrum. It is equally THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 1 MONROE _ I I II L I " I 2022-2023 MARKETING important in crafting honest, reliable and engagement-worthy social media content. To reach today's travelers who seek authentic and outside-the-mainstream offerings and encourage them to experience and respect the Keys' environment and lifestyle, messaging must resonate with genuine insights and hands-on awareness of the offerings, environment and lifestyle. Most senior members of the domestic Keys team are either current or former residents of the Florida Keys & Key West. Their in-depth understanding of the island chain, knowledge of"how things work" and established local network enable them to create not just effective communications, but also connections between stakeholders to benefit the destination. As well as the agency president previously mentioned, who hopes to become a full-time Upper Keys resident in 2023, the team includes a 40-year Key West resident who is the senior account executive and correspondent for the Lower Keys and Key West; an account executive who is a former six-year Key West resident and covered the region for a major international newswire service; and an LGBTQ+ media relations specialist who is an 18-year Key West resident. Given increasing concerns about balancing tourism with Keys locals' quality of life, senior staffers' long-term residence in the island chain is an unparalleled advantage. Because of it NewmanPR is able to develop promotional strategies and direction not just from the perspective of public relations professionals, but also as individuals who value the Keys lifestyle so highly that they have chosen to make it their own. The team's in-Keys personnel will be on hand at all times to maximize story coverage opportunities within their districts, provide trustworthy personalized assistance to mainstream and social media representatives, assist broadcast production crews shooting travel segments or features in the Keys, cover local and spot news events, attend District Advisory Committee meetings, umbrella meetings and Fishing Advisory Committee meetings, and fulfill other important aspects of each year's public relations plan. Specific Market Segments Much of NewmanPR's strategy is designed to attract mainstream vacationers who are eager for relaxing getaways with a significant sustainable focus, opportunities for personal renewal and memorable ways to immerse themselves in authentic, locally infused activities. The prioritization of travelers who seek sustainable options and eco-tourism activities is based on both the essential need to protect the Keys' unique natural environment and the ever-increasing role of sustainability in motivating vacation decisions. As in the past, the Keys' primary target audience remains people in the 35-to-64 age range with significant disposable income. Approaches, targets and communications will be adjusted as appropriate based on the geographic differences between winter and THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 2 Mi II j _ I I II L I " I 2022-2023 MARKETING I summer visitors. The public relations plan also incorporates messaging that highlights aspects of the Keys that are particularly appealing to members of specialized or niche travel markets. Potential target segments include, but are not limited to: 1. Eco-tourism, voluntourism and sustainable travel 2. Soft-adventure 3. LG BTQ+ 4. Wellness, revitalization and enrichment 5. Culture, art and heritage 6. Sport fishing 7. Diving and snorkeling 8. Culinary 9. Luxury 10. Destination wedding and honeymoon 11.Meeting and incentive Media Research Visits NewmanPR will implement an aggressive program of securing accredited media with strong potential to benefit the Florida Keys & Key West. Targets for visits include representatives of mainstream media outlets, online and mobile travel publications, blogs with a strong editorial focus, qualified high-reach social media influencers and other venues that can increase positive awareness of the destination. The agency's proprietary network of contacts in all media genres is a notable asset to the Keys, and the database is regularly updated as new outlets and contacts are identified as appropriate candidates for communicating positive information. Media will be selected based on the objectives and demographics established in the TDC marketing plan and on the geographic areas identified by TDC research as strong search and booking markets. As in recent years, continued emphasis will be placed on individual visits. Before arranging accommodations or expending other resources, agency staff members will research and qualify all media representatives not previously known to NewmanPR, with evaluation based on elements ranging from social media reach and engagement to publication circulation and website visitation. PR expense funding will be budgeted for high-reach influencers who seek compensation THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 3 Mi II j _ I I II L I " I 2022-2023 MARKETING I from destinations for their visits and coverage. Paying compensation is now a common PR practice, and past collaborations with carefully selected individuals have resulted in significant positive coverage of the Keys. All media representatives will be strongly encouraged to promote the destination's website in their articles or posts as well as using predetermined campaign or trip-specific hashtags when appropriate. Individual Media Research Trips NewmanPR will direct significant resources toward assisting domestic print, online and broadcast journalists, bloggers and leading influencers on individual trips. As well as being preferred by contemporary media, solo visits are valuable in terms of current promotional objectives. Media members visiting on their own often prefer off-the- beaten-path exploration, tend to interact more freely with local residents and can form their own connection to the destination. Agency assistance for individual visits may include creating customized itineraries to support story needs or destination initiatives, arranging complimentary or reduced-rate lodging when possible, providing logistical support, setting up interviews and meetings with selected local residents or even on-site escort in special cases. From a logistical standpoint, Keys accommodations partners are more easily able to provide reduced-rate or complimentary rooms for individual visits than they are for group trips, so a focus on individual media benefits their properties as well. In some cases individual media representatives or influencers will follow personalized itineraries created by the agency's media team to support stated programs or campaigns. Individual visits by wellness and luxury media and bloggers will be a primary aspect of the "Soul-Centered Getaway" program, with visiting representatives encouraged to follow agency-created itineraries incorporating passion-based activities that suit their story or content needs. Individual visits also will be a facet of the LGBTQ+ promotional program. Specific itineraries will be crafted to serve each media visitor's story needs as well as the destination's objectives. Group Familiarization Tours While individual media visits will predominate in fiscal year 2022-23, a group visit is planned as part of the "Florida Keys 200" initiative. Participants will be selected to include a targeted blend of leading print, broadcast and online journalists. While emphasizing elements pertinent to the Keys' bicentennial and distinctive offerings, landmarks and milestones, the trip will showcase all five districts and feature activities THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 4 Mi II j _ I I II L I " I 2022-2023 MARKETING I that foster an understanding of the Keys' cultural heritage and unique way of life. As with past group media visits, the itinerary will include meetings with intriguing local residents willing to share their personal insights into the island chain. This will serve to enhance the authenticity and meaningful nature of the activities experienced by trip participants, thereby enriching their resulting stories and content. The familiarization tour will be agency-escorted to provide knowledgeable, accurate information about the island chain and 24/7 assistance in meeting story-gathering needs. In addition to the "Florida Keys 200" group media visit, NewmanPR may explore working with Visit USA, Visit Florida and other tourism organizations on joint-venture trips that generate positive exposure for the Keys. In past years this strategy has maximized return on investment while minimizing expenses for media research trips. Similarly, if deemed potentially beneficial to the destination, NewmanPR will also consider joint or shared promotional efforts with public relations representatives of individual Keys properties or attractions. Broadcast Opportunities As in the past, NewmanPR will seek out opportunities for live and taped broadcasts from Keys locations by major television networks, cable travel programmers, specialized outlets such as PBS, independent mainstream and vertical-market production companies, and online and mobile outlets with significant audiences. In recent years the agency has budgeted for and collaborated on the production of several Keys-focused shows that support the TDC's marketing objectives and communicate positive destination attributes. These have included an episode of the PBS program "Samantha Brown's Places to Love" that aired nationwide; a long-term sponsorship of WPBT2's Emmy Award—winning "Art Loft," a 30-minute public television art program; ongoing sponsorship of "George Poveromo's World of Saltwater Fishing" that airs on Discovery Channel; "Only in the Florida Keys" that debuted on Discovery Channel in March 2022 and is being streamed globally on multiple outlets in 2022; and "Island Hopping: Florida Keys" that debuted on the Discovery Channel and subsequently was syndicated nationally. As already noted, NewmanPR has secured a commitment from South Florida PBS to produce a documentary on the bicentennial of Monroe County and therefore the Florida Keys. At the time of this writing, South Florida PBS is nearly through shooting footage for the documentary, and it is slated to be presented to American Public Television at its November programming convention for broadcast in 2023. The development and launch of a Discover the Florida Keys OTT channel, more fully outlined earlier in this document, is to be a broadcast priority in 2022-23. The channel is envisioned as a notable new vehicle for reaching audiences with curated content that underscores the Keys' market uniqueness, environmental richness, distinctive way of life THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 5 Mi II j _ I I II L I " I 2022-2023 MARKETING I and opportunities for personal renewal while providing compelling visual evidence that supports the intangible value of a Keys vacation. The agency also plans to continue its sponsorship of "Art Loft," which features programming on aspects of the Keys cultural community, and "George Poveromo's World of Saltwater Fishing" that spotlights saltwater fishing opportunities along the island chain. Assistance to the productions will be provided as required, with specifics ranging from subject and topic suggestions and consultation to B-roll footage and logistical support. Other activities will include proactively pitching targeted destination shoots and programming that highlights the destination's environmental, cultural, historic, attitudinal and visitor-friendly attributes. The agency also will capitalize on broadcast opportunities that arise with high visibility and audience reach, providing support and production assistance. Special Support for Geographical Campaigns NewmanPR is poised to provide support as appropriate for the TDC's geographical focus on Orange County, California, to promote winter travel and the "Own a City" campaign in Dallas, Texas, to encourage summer-season travel. While primary components of these programs are to be carried out by the advertising and sales teams, NewmanPR plans outreach to traditional and online media and high-reach influencers in both regions regarding individual visits and potential collaborations. For the Dallas market the agency plans to carry out a broadcast integration campaign with a selected network affiliate, timed to lead up to the Dallas Travel and Adventure Show in April 2023. Other public relations strategies in the targeted markets will be examined and launched if needed to generate additional awareness of the Keys, assist in communicating destination attributes and reinforce the TDC's stated marketing objectives for the fiscal year. Website Content Creation and Oversight For many years NewmanPR has managed the general destination news and topical subsections of f„I11111111111111111111111111111111111111111111111111111111elll, cillil,,,,o,,,,,, ,,,, as well as the "editorial content" aspects of the website's calendar of events. NewmanPR will develop and post original content to these sections several times per week and whenever needed. News section posts will also "feed" district- specific content to the dedicated Key Largo, Islamorada, Marathon, Big Pine & the Lower Keys and Key West news sections. Designed to promote all aspects of the destination, content will include advance releases detailing upcoming special events, environmental adventures, cultural offerings, eco- THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 6 Mi II j _ I I II L I " I 2022-2023 MARKETING I activities and sustainable initiatives, watersports, dive experiences and fishing tournaments; and announcements of new attractions, accommodations and experiential offerings. Posted copy will be paired with photography and, as appropriate, video elements. In most instances, releases distributed directly to journalists, bloggers and other media representatives will be simultaneously posted in the website's news section. Use of the section for timely consumer messaging including spot news stories on events that enhance favorable perception of the Keys complements media distribution. In addition, Keys social media content reporting such happenings can be linked to the posted spot- news pieces to provide consumers a way to access more detailed and comprehensive information. In the coming year NewmanPR will develop other news section content specifically for direct-to-consumer distribution to the website's online and mobile audiences. This will include subject-based roundups, features related to themed public relations programs and "Stewards of the Keys" profiles. The news section also will be used to disseminate information in situations that require emergency or crisis communications, a strategy that has proved valuable during crises including the COVID-19 pandemic and hurricanes. When necessary, NewmanPR creates a special website section that provides messaging specific to the crisis to accurately inform visitors. NewmanPR contracts with a website editor funded through the public relations expense budget who oversees and populates the main news section and the districts' dedicated news pages, editorial listings on the annual calendar of events and other sections that are the agency's responsibility. For other areas of the site, ranging from the umbrella/committee-specific and sustainability sections to those addressing market segments such as family travel and weddings/honeymoons, the web editor will work in collaboration with Two Oceans Digital to coordinate the creation and publication of content. As well as employing the news section for timely messaging to travel consumers, the agency will continue to monitor and update all website sections under its purview to maximize reach, engagement and effectiveness. In 2022-23, following Two Oceans Digital's redesign of the website, particular attention will be paid to agency-overseen sections with high value in communicating to media and consumers the Keys' intrinsic uniqueness and flavor, dedication to environmental stewardship, rich cultural community and opportunities for transformational experiences. These include the eco-tourism/green travel and voluntourism subsections, eco-events calendar category and "Connect with Keys Life" and cultural sections. As needed, NewmanPR will review and revitalize specific website sections to maintain fresh, relevant content that optimizes user-friendliness to augment the sections' value as a destination resource for media and consumers. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 7 Mi II j _ I I II L I " I 2022-2023 MARKETING I `Keys Voices' Travel Blog NewmanPR's "Keys Voices" travel blog, created on behalf of the destination, has a 13- year history of providing insiders' insights into a variety of Florida Keys topics, informative in-depth material and story prompts for media, and activity and topic ideas for social media influencers. In the coming fiscal year, the agency will continue to generate and post weekly mainstream and biweekly LGBTQ+-specific blog features using photographs and some incorporating video. This volume of content generation makes the blog extremely useful in attracting readers seeking new destination information. Editorially balanced to represent all districts, the blog also showcases elements and events that support umbrella/committee initiatives and those appealing to visitors with specific niche-market interests. Its content meets contemporary travelers' preference for unique and authentic vacation experiences rather than "typical tourist" fare, covering "only in the Keys" places and events, sustainable options and activities, environmental resources and the need for their protection, eco-friendly adventures and enriching offerings that recharge body and soul while also communicating the Keys' open-hearted spirit and the value of the local lifestyle and showing visitors how to enjoy aspects of the latter. Each "Keys Voices" feature-style entry is written in a relaxed, friendly voice that accentuates the island chain's genuine appeal, enabling readers to feel they're making their own discoveries about and connection to the destination. Presenting accurate and enticing knowledge in a personal, authentic way that earns readers' trust, the blog is positioned to be a valuable motivator in influencing vacation decisions. As in the past, "Keys Voices" will be used to complement and expand upon events and other topics covered in media releases and spot-news stories, while also promoting aspects of the island chain and its lifestyle that may not have a "news hook." In 2022-23 blog posts will support agency campaigns created to meet TDC promotional goals. Features will be crafted to showcase intriguing facets of the Keys' heritage during the island chain's bicentennial year, and a blog series will be developed to augment content in the dedicated wellness and luxury issue of the Keys Traveler e-newsletter. Plans also call for continuing the longstanding series of monthly "Stewards of the Keys" Q&A interviews with residents immersed in preserving and protecting the Keys environment or way of life. Ongoing strategies to grow consumer and media readership will include posting social media announcements of each new blog entry, optimizing the use of links within all posts, sharing posts with NewmanPR's international affiliates for social media promotion in their markets and exploring emerging platforms to further increase audiences. Working with Two Oceans Digital the agency will continue facilitating the distribution of copy and links to LGBTQ+ blog entries directly to consumers via an opt-in email address list. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 8 Mi II j _ I I II L I " I 2022-2023 MARKETING I Social Media Messaging and Management NewmanPR will continue to emphasize and expand the use of social media as a cornerstone of public relations activities for the Keys. As well as an invaluable vehicle for timely messaging to travel consumers, social media is a proven conduit for reaching mainstream media, a viable means of reinforcing "brand" loyalty and an effective tool for building and strengthening connections with potential and repeat Keys visitors. The agency produces, posts and manages content for the Keys' social media outlets primarily Facebook, Instagram, Twitter, Pinterest, TikTok and YouTube and has a social media editor, assisted by other team members, to coordinate and oversee content creation and posting. Efforts to date have been particularly successful on Facebook and Instagram, where follower numbers have grown to more than 535,000 and 327,000, respectively. Even the Keys' Pinterest platform typically earns 2.9 million views monthly. In 2022-23 NewmanPR will continue to cultivate, produce and post enticing destination communications, compelling imagery and video elements purposed for each of the Florida Keys' social media platforms, while also working to grow audience numbers and engagement. Using quality multimedia elements, content will blend Keys "image" promotion with useful, informative, aspirational and entertaining messaging tailored to each platform. When conceiving posts, the agency will focus on subjects that communicate concepts and offerings integral to the island chain's appeal, such as "only-in-the-Keys" activities and attractions, opportunities for personal renewal, intriguing 200-year heritage and the intangible value of a Keys vacation as a memory-making respite for mind, body and soul. In addition, social media campaigns will be developed to support TDC marketing objectives, such as raising awareness of the region's matchless natural environment and way of life while encouraging travel consumers to respect and protect both. The efficacy of special promotions and contests in this regard is illustrated by the success of the 2021 "ReConnect in the Florida Keys" video contest, whose posts reached nearly 750,000 people. While providing content for the Keys' established platforms, the agency will pay attention to other social channels as they emerge, evaluating and developing any that appear potentially useful for the destination. Because social media has proved extremely valuable in crisis situations specifically for disseminating accurate and timely communications NewmanPR will be prepared to employ it in that manner if conditions warrant. As in past times of crisis, the agency will dedicate its resources to implement and update postings on a 24/7 basis. As well as handling content creation and posting, NewmanPR manages how posted content is performing, auditing and monitoring engagement to measure its impact and determine who is reading, sharing and responding to posts. Based on audit results, content can be refined and strategies updated if needed. Regular written reports will be provided to the TDC and DAC committee members with monthly analytics, insights and THE FLORIDA KEYS & KEY WEST" COME AS YO O K-1 9 Mi II j _ I I II L I " I 2022-2023 MARKETING I growth. In communications to media in all genres, the agency's primary social media outlets will be clearly highlighted. All visiting journalists, bloggers and influencers will be directed and encouraged to use Keys handles and hashtags especially those being developed to support 2022-23 programs. Social Media Initiatives In addition to handling regular posting, monitoring and supporting audience growth on all Keys social media platforms, the agency intends to significantly increase its production of compelling video for social media use. The consistent deployment of new and enticing video content is essential to increase reach and engagement, maximize awareness of specific aspects of the Keys and support promotional programs and objectives. Particular attention will be paid to developing and optimizing content to foster growth of the destination's dedicated YouTube channel, FloridaKeysTV, and TikTok presence. Instagram Reels, Instagram Stories and Highlights also will benefit from fresh, platform- specific video. The power of imaginative video in social media is best illustrated by the success of NewmanPR's "conch groundhog" post on Groundhog Day 2022. To promote the Keys and their balmy "winter" weather, the agency conceived and produced a brief video of a conch that lives in a "touch tank" at Florida Keys Aquarium Encounters coming out of its shell and seeing its shadow, as famous groundhog Punxsutawney Phil did. Posted on the Keys' Facebook page, the video went viral and as of this writing had reached more than 23 million people and generated over 15 million views numbers unprecedented in the Keys' social media history. In 2022-23 the agency plans to cultivate a fresh and comprehensive library of one- to three-minute social media—style videos shot using mobile smartphones in first-person format with natural sound. Representative of all districts, the video segments are intended to spotlight eco-based activities, moments of natural beauty, special events and other high-interest elements that help define the Keys experience. Additional subjects may include on-the-water adventures, attractions with high visual interest, historic landmarks and short interviews with Keys locals showcasing their professions or passions. Plans call for NewmanPR's social media team to stage several "missions" annually to create and gather multimedia content for the Keys' Facebook, YouTube, Twitter, Instagram and TikTok channels. This will include extensive still photography as well as video segments. Some video and photography may relate to specific campaigns, while some will be sourced for platform-specific engagement value. As illustrated by past efforts particularly on TikTok and Instagram custom content that tells a story motivates engagement and increases brand awareness. Instagram and THE FLORIDA KEYS & KEY WEST" COME AS YO O K-20 Mi II j _ I I II L I " I 2022-2023 MARKETING I TikTok are now considered driving forces for marketing efforts and having fresh, creative and engaging content geared to their audiences is crucial; simply compiling information from content gathered for other platforms is far less effective, since the audiences are vastly different. Other specific social media efforts for 2022-23 include, as previously noted, carrying out a monthlong series of posts that present the Keys as an ideal location for inspirational and wellness experiences, memorable activities that nurture the spirit, relaxation in a soothing natural environment and personal renewal as a counter to "real-world" stresses and uncertainties. In addition, social media—based contests which have attracted tens of thousands of entries in the past may be developed in tandem with certain initiatives. A planned social media fishing contest is described later in this document. Featured Videos NewmanPR's priorities will include an ongoing project to update and significantly expand its library of Keys video resources with dynamic, fresh and comprehensive content. Original video offerings are of primary importance in visually demonstrating the island chain's appeal and attributes to potential travelers via direct-to-consumer outlets. They also can be viable resources for media seeking Keys information or content, attention- getting additions to media missions and travel shows, enticing supplements to website news stories and "Keys Voices" blog entries, and invaluable segments for the Florida Keys OTT streaming channel described previously. In 2022-23 the agency will continue spearheading the production of video content that covers all districts of the Keys and supports stated marketing goals. The following video resources are to be created: 1. A compelling new library of one- to three-minute social-media-style videos for multiple uses. Topics may include fishing, diving and snorkeling, wild dolphin encounters, kayak and paddleboard ecotours, coral reef restoration, seafood and indigenous eateries, adventure activities, food tours, creation of signature cocktails and dishes, museum visits, cultural experiences and a stroll along the Old Seven Mile Bridge. As noted, video segments shot for the library can be used to populate the agency-created "Florida Keys TV" channel on YouTube, feature as the monthly e-newsletter video highlight and be posted to Instagram Reels, TikTok, Facebook and other Keys social platforms. 2. A mini-video series centered on local residents sharing recommendations of aspects, places or activities to enrich visitors' vacations and appreciation for the Keys particularly those related to the environment and way of life and explaining what matters most to them about the Keys community. These videos will provide valuable "insider tips" for travelers seeking authentic experiences, encourage identification of Keys residents as guides or "ambassadors" to be respected, and involve local residents as partners in increasing visitor awareness THE FLORIDA KEYS & KEY WEST" COME AS YO O K-21 Mi II j _ I I II L I " I 2022-2023 MARKETING I of meaningful and sustainable experiences that don't impact the local quality of life. Video distribution will be accomplished via the Keys' high-follower social media channels, among other avenues, as well as periodically in the e-newsletter. The individual videos may be assembled into one comprehensive long-form piece as well, to be utilized by the TDC sales team at travel shows and events and/or for broadcast on the OTT streaming channel. While much of the video content outlined above will be produced by locally sourced Keys- based professional videographers, licensed drone pilots and seasoned underwater shooters, all members of the agency's in-house and in-Keys social media team are to regularly cultivate, shoot and edit video content. In addition, as previously noted, NewmanPR's Florida Keys News Bureau will continue to produce video spot-news packages and distribute them to appropriate broadcast and online venues and accredited social media outlets. Resources to Meet Media Needs Online Newsroom NewmanPR manages and provides content and journalist-friendly materials for media representatives through its online newsroom. Updated regularly with new content, the newsroom is well established as a resource for mainstream and online journalists, bloggers, social media influencers and broadcast outlets. Content including photo and video resources is streamlined to meet informational needs across media genres and platforms, with easy registration and access for media users, multiple social media offerings and email alert capabilities. In 2022-23 the agency will continue evaluating and refining the newsroom's content and user-friendliness, while adapting it to meet the ever-evolving needs of media in all genres. Fresh content will be uploaded regularly to maximize the newsroom's relevance, value and credibility as a trustworthy source of materials that enable media representatives to convey accurate, timely Keys information to their audiences. Resources include an electronic press kit that features comprehensive information on each Keys district, with elements formatted for download by media users. Specifically targeted press kits complement it, including an environmental one focused on Connect & Protect topics, one featuring "Stewards of the Keys" profiles, and those tailored to the LGBTQ+, weddings and meetings and incentives markets. An additional press kit spotlights releases about connecting or reconnecting with the island chain. In the coming fiscal year, updates to releases, additions to existing press kits and the development of new ones will be undertaken as needed to serve media, their audiences and the destination. Also available are high-resolution photography of each district and selected special THE FLORIDA KEYS & KEY WEST" COME AS YO O K-22 Mi II j _ I I II L I " I 2022-2023 MARKETING I events, with images organized into albums and formatted for downloading by registered media users. Professional B-roll video footage and footage of special events, Connect & Protect environmental highlights and other newsworthy offerings are available for sharing or for media downloads. The agency will continue its frequent updates to photo and video content, especially when they involve timely special events or spot-news resources. Regular updates also will be made to the newsroom's collection of advance releases on current Keys events, offerings and highlights throughout the Keys, and specialty pieces such as "Stewards of the Keys" profiles. These mirror releases that are distributed via the agency's proprietary media lists and posted on the fla-keys.com consumer site. In addition, the newsroom features links to and recent postings from the Keys' leading social media outlets, useful for up-to-the-minute communication and for maximizing media awareness of social channels. Other resources include links to Keys event calendars and webcams, recent coverage from media outlets that add third-party credibility to the island chain and its offerings, newsroom registration directions, media request forms, contact information and subscriber interfaces for email alerts for content specified by the subscriber. As in past years, the agency will continue to take whatever steps are necessary to optimize the newsroom's usefulness to media and ensure that materials can be identified and accessed quickly. Additional Photo and Video Resources In addition to the newsroom's content, the agency will maintain and expand its extensive library of Keyswide digital photography and high-definition and 4K video footage shot in all five districts and covering a variety of Keys attributes, making this content available to media upon request. As previously outlined in this document, significant attention will be paid to producing a collection of fresh and comprehensive video pieces, which cover all districts of the Keys and support stated marketing goals, for use in a wide range of media and social media situations. Media Releases to be Produced NewmanPR will adapt the format and structure of its media releases to meet the changing requirements of targeted media. Recent trends include the demand for shorter and more concise copy, reliance on pertinent links to provide additional story points and the need for associated photo and video resources. These requirements also hold true for communications geared to consumers. In 2022-23 NewmanPR plans to create the following materials for distribution to mainstream media, bloggers, influencers and travel consumers as indicated. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-23 Mi II j _ I I II L I " I 2022-2023 MARKETING I 1. Travel and news-oriented stories according to a prearranged calendar, complemented by releases spotlighting unforeseen events with the potential to reflect favorably on the destination. 2. Special event—oriented advance releases on TDC-funded events in all Keys districts and representing advisory committees as well as advance releases for other significant special events that may not receive dedicated TDC funding. Results releases for TDC-funded fishing tournaments also will be produced. 3. Targeted releases that support the TDC's 2022-23 marketing goals and agency initiatives. These will include monthly "Stewards of the Keys" profiles of residents dedicated to preserving the Keys' environment and way of life. Releases promoting the "Florida Keys 200" initiative and planned activities will be produced as bicentennial events are developed. 4. Quarterly "What's New in the Florida Keys & Key West" roundups covering new and enhanced accommodations, attractions, tours and similar offerings in all Keys districts, produced to inform domestic and international trade and consumer media about updates to the Keys tourism product. 5. An annual overview of new and/or upgraded accommodations, attractions and experiences geared to the meetings and incentive market. All media releases will prominently feature the Keys website and/or one or more district websites, as appropriate, with the toll-free number and primary social media outlets. Releases are distributed via email to media on proprietary lists, a Keys media Twitter channel and links on Keys consumer social media channels, as appropriate. Virtually all releases are posted in the itnewsflash11 section of the TDC consumer website and are available for media download from the online newsroom. Some releases are provided to press trip participants and used to support media missions or promotions, while others are used to pitch media coverage of select events or offerings. Keys Traveler E-newsletter For more than 17 years, NewmanPR has produced monthly issues of the Keys Traveler e-newsletter. In 2022-23 the agency will maintain that production schedule, using the "e- news" to benefit the destination by delivering pertinent messaging directly to opt-in consumer and media subscribers. Keys Traveler's layout and distribution are accomplished in collaboration with Two Oceans Digital. Content and design are refreshed periodically to enhance reader appeal, and the opt-in subscriber base has grown to approximately 110,000. Each issue typically showcases special events or festivals that serve as a timely travel motivator; significant environmental elements; fishing, diving and cultural highlights that publicize the activities of each TDC umbrella/committee; a cuisine feature; a video THE FLORIDA KEYS & KEY WEST" COME AS YO O K-24 Mi II j _ I I II L I " I 2022-2023 MARKETING I segment; and a "Stewards of the Keys" Q&A profile of a local resident striving to preserve the Keys environment, heritage and/or local way of life. Issue topics are selected to balance offerings from the Keys five districts while also supporting TDC campaigns, messaging and objectives. Plans for the coming year include launching a series on "local recommendations," as previously mentioned, featuring residents sharing insights about their favorite places, activities and elements of Keys living that visitors can experience. These pieces may be alternated with "Stewards of the Keys" articles or may become a regular addition. Other enhancements will include monthly "teasers" and links to promote content of the Keys' podcast and OTT streaming channel, described earlier in this document, to begin soon after their launches. In addition, a culturally themed special issue of Keys Traveler is planned for February 2023 with content wholly dedicated to upcoming literary, theatrical, musical and visual arts offerings in all Keys districts. In May or June 2023, a dedicated wellness and luxury issue will be produced to support the Keys' value as a place to nurture and revitalize body, mind and spirit. Each e-newsletter issue includes links to the Keys' leading social media channels, the "Keys Voices" blog and selected website elements. As well as being distributed to opt-in subscribers, each issue is available to readers on the consumer website before being rotated into a permanent archive. As in past year, the agency will continue implementing strategies to expand subscriber numbers among consumers and media, employing avenues that include social media messaging, contests and promotions, and awareness building through emerging outlets. Keys Traveler Annual Print Magazine In late summer and early fall 2022, the agency will write, design and oversee printing of the annual Keys Traveler magazine, a full-color glossy publication of 16 or more pages. Production is timed for distribution at World Travel Market and other U.S. and international venues. The magazine will be themed to support the 2022-23 "Florida Keys 200" initiative, while subliminally promoting the Keys' one-of-a-kind physical and attitudinal character. Stories and imagery will showcase all Keys districts and specific topics will be selected in collaboration with the TDC sales team. Probable topics include an overview of historic sites, attractions and landmarks in each district that illustrate aspects of the island chain 7s past while appealing to contemporary visitors; an overview of milestones in Keys history such as the building of the Overseas Railroad that helped shape the destination into what it is today; and the region's heritage of environmental stewardship and conservation of natural resources that dates back more THE FLORIDA KEYS & KEY WEST" COME AS YO O K-25 Mi II j _ I I II L I " I 2022-2023 MARKETING I than a century from the establishment of the earliest national wildlife refuges to the creation of the Florida Keys National Marine Sanctuary and today's global leadership in coral restoration. Other articles may feature Key West's literary heritage, the powerful influence of the LGBTQ+ community, early Islamorada guides who helped pioneer sport fishing and the Keys' role in the development of diving, shipwreck salvage and artificial reefs that draw contemporary divers. As well as its print distribution, Keys Traveler magazine is available for consumers, trade and media to download from the destination website. It is provided during U.S. and international media missions to enhance destination awareness and is often given to journalists and influencers during their destination visits. In addition to the mainstream magazine, one or more eight-page special issues are typically produced each year to serve specific vertical-market audience segments. LGBTQ+ Market Efforts NewmanPR's outreach to LGBTQ+ media and consumers will support the island chain's national and international reputation as a leading LGBTQ+ vacation spot and communicate the "One Human Family" mindset that underlies its appeal. As with promotion to other markets, efforts will also focus on heightening awareness of the Keys' unparalleled natural environment and unique way of life, while encouraging their protection. In addition, ongoing emphasis will be placed on expanding LGBTQ+ travelers' interest in Keys districts outside of Key West. During fiscal year 2022-23 activities will include growing and developing the LGBTQ+- centric Instagram channel launched in June 2022. Separate from the Keys' mainstream social media channels, the "@floridakeysgay" Instagram features imagery and messaging directed specifically to the LGBTQ+ market. The Keys' LGBTQ+ media representative and the social media editor will collaborate on selecting and posting content, while the former will regularly review posted comments, replying as appropriate and moderating if necessary. Strategies to be employed for increasing followers may include campaigns connected to high-interest LGBTQ+ special events such as Womenfest or Pride, and/or a contest relating to the Keys' vibrant LGBTQ+ heritage. The agency will additionally use Instagram messaging to promote the core philosophy of"One Human Family" and the island chain's longstanding history of diversity. Pivotal activities for 2022-23 include publicizing the 20th anniversary of Key West's famed 1.25-mile-long sea-to-sea rainbow flag sewn on the island in 2003 by original rainbow flag creator Gilbert Baker to celebrate the 25th anniversary of his original banner's debut. During Pride 2003 the world's longest rainbow flag was unfurled by volunteers along the entire length of Duval Street and its ends were dipped simultaneously into the Gulf of THE FLORIDA KEYS & KEY WEST" COME AS YO O K-26 Mi II j _ I I II L I " I 2022-2023 MARKETING I Mexico and the Atlantic Ocean in a sea-to-sea demonstration of acceptance and pride. As well as supporting the heritage focus of the "Florida Keys 200" program outlined previously, the sea-to-sea flag campaign will reinforce Key West's reputation as a longstanding leader among LGBTQ+ destinations. While details of a 20th anniversary celebration are not available as of this writing, NewmanPR will work with the TDC's LGBTQ+ sales representative, the Key West Business Guild and other entities to promote the sea-to-sea flag and its significance through media outreach, pitches, releases, social media posts and potential spot-news coverage of anniversary events. LGBTQ+ efforts also will mirror other 2022-23 mainstream campaigns and programs. The Keys' unique and welcoming ambiance, environmental richness and wellness experiences that support personal renewal will be emphasized accenting the high intangible value of a Keys or Key West vacation to help offset any hesitation based on tangible costs. As always, PR endeavors will respect the varied expectations and preferences of different segments of the market. Messaging will strive to increase awareness of the Florida Keys as a vibrant and relevant place for LGBTQ+ millennials and family groups, while "traditional gay" communications will draw older travelers. The agency's contracted LGBTQ+ media relations specialist will continue to represent the Keys and Key West editorially to LGBTQ+ media, bloggers and accredited social media influencers through "image" efforts, stated campaigns and a focus on special events that appeal to the market. This specialist also will liaise with the TDC sales team and relevant local business organizations to maximize promotional synergy. General activities are to include the production and distribution of media releases featuring news, special events and tourism infrastructure improvements of interest to LGBTQ+ visitors; representation at national and international travel trade and media events that may include NLGJA; and the creation of twice-monthly LGBTQ+ blog entries. In 2022-23 the blog is to be enhanced with a series on LGBTQ+ Keys residents who "give back" through participation in charity work, community programs or volunteering. Plans call for individual destination visits by a minimum of six LGBTQ+ journalists, bloggers and leading influencers in the coming fiscal year, and the agency's LGBTQ+ media relations specialist will organize ongoing support and on-site meetings with them. Efforts on their behalf may include curating itineraries based on specific content needs, setting up multidistrict activities including wellness and ecotourism offerings, and arranging interviews with "Stewards of the Keys" to communicate Keys residents' passion for preserving the local environment and way of life. In addition, the agency will promote newsworthy LGBTQ+-focused events and aspects via the Florida Keys News Bureau's spot-news photography, video and story features. Just as editorial content and photography will be distributed to targeted media and influencers, information and input for articles in LGBTQ+ and mainstream outlets will be THE FLORIDA KEYS & KEY WEST" COME AS YO O K-27 Mi II j _ I I II L I " I 2022-2023 MARKETING I offered and provided as appropriate. As in the past, efforts will focus on strengthening existing media relationships and building new ones. District and Umbrella/FishingAdvisory Committee Emphasis As well as striving to maximize positive awareness of the Florida Keys as a whole, in 2022-23 the agency is to continue its focus on promoting the attractions of each Keys district communicating their strengths and attributes to targeted mainstream, online, social and niche-market media as well as travel consumers. Strategies will include using distinct messaging points to spotlight the activities and appeals that help define each district, representing all districts in roundup releases as well as in magazines and e-newsletters produced for media and consumers, and also producing advance promotion and spot-news coverage of each district's special events. NewmanPR's correspondents or "stringers" one covering the Upper and Middle Keys and one covering the Lower Keys and Key West will continue their roles of identifying newsworthy events in their districts, facilitating positive coverage opportunities and helping to produce spot-news stories and social media communications. Stringers also interface closely with tourism representatives in their districts, work with broadcast production crews on location, attend District Advisory Committee meetings and provide a wide range of personalized assistance to journalists, bloggers and social media influencers. Like its support for individual districts, NewmanPR will continue providing public relations support to the Cultural and Dive Umbrellas as well as the Fishing Advisory Committee, expending year-round effort to raise awareness of each organization's TDC-funded events, programs and offerings among both media and consumer audiences. Plans also call for conceiving and carrying out programs that support the umbrella/committee's stated objectives. Planned support for the fishing committee in fiscal year 2022-23 will include continuing a long-term partnership with a leading national saltwater fishing television program and seminar series. The partnership has proved valuable in drawing attention to the Keys' expert captains and guides, as well as the unparalleled diversity of the island chain's fishery. The agreement will include the production of multiple Keys-based episodes of "George Poveromo's World of Saltwater Fishing," which airs on Discovery Channel, as well as a destination sponsorship for Poveromo's highly acclaimed Salt Water Sportsman National Seminar Series. One of Poveromo's shows is to focus on the 200th anniversary of the Florida Keys, with Poveromo fishing in the Upper Keys with local historian Brad Bertelli and in the Lower Keys (Key West) with Corey Malcom, Monroe County's lead historian. This will be different than typical Poveromo shows, which focus heavily on fishing and appropriate techniques for the featured species. Instead, Poveromo's conversations with the two THE FLORIDA KEYS & KEY WEST" COME AS YO O K-28 Mi II j _ I I II L I " I 2022-2023 MARKETING I guests will delve into famous historical figures, such as Ernest Hemingway, Zane Grey and Ted Williams, who fished the Keys and helped communicate the Keys' appeal for anglers to worldwide audiences. In addition, the agency intends to craft a social media contest whose winner is to receive a Keys fishing trip that potentially includes a "guest spot" on a sport-fishing television show, fishing alongside the program host in an episode filmed for broadcast. On behalf of the Cultural Umbrella, the agency plans to continue its sponsorship of the Emmy Award—winning WPBT2 public television program "Art Loft," as noted previously. Since 2013 the sponsorship has provided extensive guaranteed coverage of the Keys' art and cultural scene and cultural events in all districts. In addition to reaching a South Florida audience, the Keys segments may appear on PBS stations in other major markets, enhancing their usefulness as a conduit for positive cultural messaging. NewmanPR will also continue refining the extensive chronicle of Keys cultural highlights begun in 2022. Featuring milestones in all genres of the arts, the chronicle is designed to emphasize the island chain's rich and longstanding cultural heritage and should be particularly useful as a resource during the Keys' bicentennial year. Support for the Dive Umbrella will continue a well-established promotional focus on Keys organizations engaged in coral planting and reef restoration initiatives and voluntourism programs. Messaging will emphasize ways visiting divers and ocean enthusiasts can support the organizations' efforts, adopt environmentally responsible diving practices and become stewards of the Keys' reef ecosystem. The agency also will create new undersea video content for use on the planned Florida Keys OTT streaming channel, in the FloridaKeysTV YouTube channel's diving playlist and in social media messaging to increase awareness of the wide range of dive experiences offered in the Keys from exploring famous shipwrecks to taking part in I ionfish removal derbies. Events' Promotional Value NewmanPR plans to expend substantial effort and resources to promote special events and festivals, since they provide a notable draw for travel consumers and a means of putting "heads in beds," a time-specific means of generating media and social media coverage, and colorful content to inspire consumers' social sharing and engagement. Efforts will focus on virtually all events supported by district funding, as well as nonfunded events deemed integral to one or more aspects of the Keys' image and/or with strong potential appeal to media and consumer audiences. Emphasis will be placed on event offerings that illustrate and expand awareness of the Keys' environmental richness, unique 200-year heritage, opportunities for renewal and transformation, cultural attributes, eco-friendly mindset and enticing way of life as well as those that can only be experienced in the Keys. Also considered will be an event's THE FLORIDA KEYS & KEY WEST" COME AS YO O K-29 Mi II j _ I I II L I " I 2022-2023 MARKETING I value in showcasing qualities of the district where it takes place. Promotional activities will include writing advance releases for mainstream and appropriate niche media; pitching event-related stories to media and social influencers; implementing direct-to-consumer promotion via the Keys' Facebook, Instagram, Twitter, YouTube, TikTok, Pinterest and other social media outlets; and producing and distributing spot story, photography and video packages on events as they take place. The Keys' special events and festivals provide a proven platform for spot-news coverage featuring highly colorful and visually interesting activities. Through its Florida Keys News Bureau, the agency will create and distribute coverage of events at all reasonable opportunities, with additional distribution to social outlets as appropriate. The agency may also produce photography, brief videos or Facebook Live coverage of events, designed specifically for distribution via social media channels. A line item in the expense budget covers PR expenses for worthy events that lack support funds. Special Project: `Bad Monkey' In August 2021 Apple TV+ announced plans for a 10-episode streaming drama series titled "Bad Monkey," based on Carl Hiaasen's bestselling 2013 novel of the same name. Prominent actor Vince Vaughn stars in the series as protagonist Andrew Yancy. Much of the show is being filmed in the Lower Keys and secondarily Key West, with the TDC's Florida Keys film commissioner providing extensive support for the production. Shooting of the initial season is expected to wrap up in July 2022 and, while a definite date has not been announced, the series is anticipated to premiere in the fourth quarter of 2022. Apple TV+ was the first all-original streaming service to launch around the world, so the series and its Keys setting will likely receive a high degree of visibility much like that of the Upper Keys following the release of the Netflix drama "Bloodline." NewmanPR is poised to take advantage of opportunities for positive exposure that "Bad Monkey" may bring. Plans call for publicizing the series debut through outreach and story assistance to targeted media representatives and influencers, significant social media efforts, spot news coverage as warranted and potential media-worthy opportunities involving H iaasen. Since Apple TV+ has already contracted for a second season, the agency anticipates providing ongoing promotion of"Bad Monkey" and its Keys locations. Special Project: 10th Anniversary of Diana Nyad's Landmark Swim On Sept. 2, 2013, endurance swimmer Diana Nyad came ashore on Key West's Smathers THE FLORIDA KEYS & KEY WEST" COME AS YO O K-30 Mi II j _ I I II L I " I 2022-2023 MARKETING I Beach, becoming the first person to swim across the Florida Straits from Cuba to the Florida Keys without a shark cage. She completed the grueling 111-mile swim in 52 hours and 54 minutes, earning international renown and a place in Key West history. NewmanPR and its Florida Keys News Bureau produced start-to-finish coverage of her successful swim, achieving front-page photographs in the New York Times among many others and a video package carried on national and international outlets including BBC World News. The 10th anniversary of Nyad's unprecedented athletic feat falls on Sept. 2, 2023, and the agency anticipates providing coverage for mainstream and social media. Travel Trade Public Relations NewmanPR's plans call for increasing communication of Florida Keys tourism infrastructure improvements and other pertinent news items to travel trade print media, associated online channels, social media entities and influencers that reach that market. This plan is driven by trends in the post-pandemic travel landscape that underscore the importance of expanding knowledge and understanding of the Keys among travel advisors, tour operators and related industry professionals. Subjects to be promoted include new lodging choices in specific Keys districts, new airlift and renovations to Key West International Airport, the island chain's enhanced luxury offerings, accommodations and experiences that appeal to groups, group wellness and revitalizing activities, and environmental and voluntourism offerings that can be undertaken as team-building or small-group activities. Media to be targeted include digital and print outlets for niche trade and meetings/conventions audiences. Agency representatives will regularly connect with Florida Keys hotel associations, chambers of commerce, other business organizations and additional sources to gather information on tourism infrastructure improvements that provide meaningful news. As in previous years, NewmanPR will conduct media outreach via roundup releases, targeted story pitching, curated destination visits, participation in select industry events and other means. The agency will continue creating and distributing to travel trade media the quarterly "What's New in the Florida Keys & Key West" piece spotlighting new and refreshed accommodations and attractions offerings, as well as an annual overview of new and expanded accommodations, attractions and other elements geared to the meetings market. In addition to distributing this type of information to appropriate trade sources, the agency intends to rework stories regarding major Keys events for travel trade media and influencers as appropriate. In all its messaging the agency will attempt to maintain high trade awareness of the TDC's sales and marketing efforts and staff. NewmanPR will also connect regularly with the TDC's group sales manager to ensure the THE FLORIDA KEYS & KEY WEST" COME AS YO O K-31 Mi II j _ I I II L I " I 2022-2023 MARKETING I provision of appropriate releases and targeted materials for his use. As previously noted, other recommendations include adding a sustainability module to the TDC's Key Lime Academy online training program for travel advisors, tour operators and meeting planners. NewmanPR also will explore the potential of partnering with The Travel Institute to include the Key Lime Academy training program as one of TTI's continuing education units. The Travel Institute is considered the gold standard of travel advisor and travel executive education and has certified over 27,000 travel advisors and travel industry executives. TTI requires its certified travel counselor graduates to participate in continuing education programs to remain in good standing. The institute currently has 154 continuing education modules. Support for TDC Sales at Trade and Consumer Travel Shows NewmanPR plans to support the TDC's sales team at select high-priority domestic and international trade and consumer shows and exhibitions. Efforts will be developed according to the parameters and needs of the individual event. Such support may include preparing media materials and electronic press kits on USB drives, creating and producing magazines such as Keys Traveler targeted to the show's theme, implementing promotions tailored to the specific show audience, prescheduling appointments with media attendees, conducting preshow interviews to determine specific story needs, providing full media support at the Keys booth during high-value events, networking with media during social activities and following up after the show to support story interests as determined during one-on-one meetings. During fiscal year 2022-23 the agency or its international affiliates plan to provide on-site public relations representation to support the TDC sales presence at significant travel trade shows in the U.S., Canada, U.K. and Germany. They include World Travel Market, Nov. 7-9 in London; the New York Travel and Adventure Show, Jan. 28-29 in New York City; Florida Huddle, Feb. 2-4 in West Palm Beach; ITB, March 7-9 in Berlin; the U.S. Travel Association's IPW, May 20-24 in San Antonio; and domestic and international IMM shows produced by TravMedia. Keys Representation at Journalist Conferences NewmanPR is one of just a few public relations agencies in the United States whose team includes two members of the Society of American Travel Writers, North America's premier professional travel media organization. The agency will continue to represent the island chain at regional and/or national SATW gatherings in 2022-23. Maintaining solid relationships with the organization's journalist and influencer members and providing Keys messaging to them have proven extremely useful as a way of "seeding" coverage in high-readership outlets and social media platforms. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-32 Mi II j _ I I II L I " I 2022-2023 MARKETING I In addition, the agency maintains membership in the Outdoor Writers of America Association and the Florida Outdoor Writers Association, and will promote the Keys to members of those organizations. Collaborative Activities As appropriate, collaborative efforts may be executed with the public relations offices of Visit USA and Visit Florida. Synergistic connections may also be made with other tourist development councils and tourism boards. When warranted, NewmanPR will also examine opportunities to collaborate with public relations representatives of individual Keys properties or attractions to benefit the destination. NewmanPR also will examine opportunities to participate with Visit Florida in joint media events and receptions in targeted major and emerging markets. In past years participation has been quite effective in generating a response from journalists and social media professionals. Among other events the agency will seek participation in New York City media receptions or missions, which provide a proven opportunity to reach mainstream editorial and social media representatives. Particular consideration will be given to participating in Visit Florida domestic media missions or receptions in the TDC's stated focal markets including Dallas, Texas, and Los Angeles, California. As noted, the agency also plans to provide in-person support and media materials for attendees during and prior to Visit Florida's Florida Huddle, scheduled Feb. 2-4, 2023, at the Palm Beach County Convention Center. In addition, the agency will seek and respond to collaborative promotional opportunities that provide cost-effective ways to create additional awareness of the Florida Keys & Key West. That may involve elements such as providing a contest winner's transportation to the Keys as part of a broadcast promotion, partnering with bloggers or influencers on Keys-focused campaigns or considering sponsorship or travel support in situations with a significant value in furthering favorable perception of the destination. As in previous years NewmanPR plans to assist Monroe County Emergency Management with its annual South Florida media mission, to be held either in person or virtually, prior to the 2023 Atlantic hurricane season. PR Activity for the Keys Tourism Industry As in past years the agency will produce and distribute travel advisories electronically to hoteliers and other industry members as needed to communicate information about situations that could impact tourism. Advisories are typically issued in situations ranging from impending tropical cyclones to occurrences likely to affect traffic on the Overseas Highway. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-33 Mi II j _ I I II L I " I 2022-2023 MARKETING I In addition, tourism advisories will be produced and electronically distributed to alert industry members about potential public relations opportunities. Periodically, as requested, agency representatives will make presentations at meetings of Keys industry organizations to inform members about ways in which their businesses can benefit from TDC PR opportunities. On behalf of the TDC, the agency traditionally stages an annual hurricane preparedness workshop for the tourism industry. Activities for the 2023 workshop are projected to include arranging top weather- and hurricane-related speakers, creating and sending event invitations, promoting the workshop through targeted media releases, coordinating the agenda and taking part in presentations to update industry members on the TDC's communications programs to keep visitors safe and help restore tourism flow following a storm. Crisis Management: A 24/7 Commitment Throughout NewmanPR's four-decade tenure as the TDC's public relations firm, the agency has conceived and implemented crisis communications efforts that have helped the Keys endure and recover from situations ranging from hurricane threats and impacts including those from Hurricane Irma to the unprecedented COVID-19 pandemic that severely tested the health and well-being of the Florida Keys' residents, workforce and tourism-based economy. During the pandemic as well as in previous crisis situations, NewmanPR has served the island chain on a 24/7 basis, communicating accurate and timely information to media, travel consumers and Keys tourism interests according to the guiding principles of proactivity, responsibility and transparency. In all cases, the agency worked to be mindful of residents' needs while protecting and striving to revitalize the region's economy. A pivotal aspect of the crisis management strategy for the Keys dates back to 1998, when NewmanPR began a relationship with Billy Wagner, who was then the Monroe County senior emergency management director, that was groundbreaking within the tourism industry. The concept behind it was simple: make sure Keys visitors and residents were safe in the event of a hurricane threat to the Keys. The secondary objective was to protect the economy when there was no real threat or if the storm bypassed the Keys or in the event of a hurricane impact, appropriately communicate the island chain's recovery to ensure the return of visitors, thereby achieving economic revitalization and stability for working residents. The strategies and programs that were implemented were profoundly effective in forging a better relationship between emergency management and the tourism industry. The initiative served as a model for other tourism offices in Florida and also for Visit Florida, THE FLORIDA KEYS & KEY WEST" COME AS YO O K-34 Mi II j _ I I II L I " I 2022-2023 MARKETING I earning unprecedented state and national public education, public awareness and crisis communications awards for the TDC. In the coming fiscal year, NewmanPR will apply its resources and experience, including knowledge gained during the COVI D-19 pandemic, to any emergency situation that may arise to impact the Florida Keys & Key West while continuing to craft and provide messaging appropriate to lingering pandemic conditions. The agency will review and refine its overall crisis management strategy for the destination and update its existing Hurricane Emergency Plan for both threatened and actual storms. NewmanPR will continue its valued relationship with Monroe County Emergency Management, which benefits the TDC and the tourism industry and supports efforts to achieve economic recovery as quickly as possible after a storm passes or a crisis is resolved. Similarly, the agency will maintain its strong relationships with Monroe County law enforcement, county and community leaders, military organizations, the Florida Keys National Marine Sanctuary and other federal and state environmental organizations, the health department, Keys' National Weather Service Office and the National Hurricane Center. Working closely with those agencies and individuals is invaluable in enabling constant information exchange and coordinated responses. During any crisis or emergency situation, the agency will remain committed to the Keys' situation and needs on a 24/7 basis, expending all possible efforts to communicate important and accurate information to media, travel consumers and local tourism interests. As in past major crises, NewmanPR will complement its communications outreach by developing website sections or pages on fla-keys.com, providing accurate, transparent and comprehensive information as a trustworthy resource for both the traveling public and media. The Keys' social media channels will be utilized and prioritized as a reliable, responsible source for disseminating timely messaging directly to consumers and followers. This strategy has proved useful to counter inaccurate or sensationalized reports about crisis situations that are sometimes circulated via social media. As always, important information will be provided to Keys lodging properties and tourism interests as quickly as possible via e-mail blast and/or social media. In addition, if the nature of the crisis offers opportunities to employ spot news to increase accurate and favorable perception of the Keys' communities, resources or status as occurred several times during the height of the pandemic the agency's Florida Keys News Bureau will be available to produce and distribute still photography, video and story packages to appropriate outlets across the media spectrum. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-35 Mi II j _ I I II L I " I 2022-2023 MARKETING I Visitor Assistance Line The public relations expense budget funds a 24-hour, toll-free visitor assistance service that serves as a multilingual troubleshooting facility for visitors while they are traveling in the Keys. Coordinated by AmEurop, the program provides an important resource that demonstrates the destination's care and concern for its guests. Canadian Public Relations Plan 2022=23 NewmanPR's Canadian affiliate agency, Toronto-based LMA Communications, will continue efforts to strengthen Canadian-market awareness of the Florida Keys & Key West's sustainability and uniqueness while highlighting serenity and soulful nourishment. Further, LMA will work to promote the 200th anniversary of the Florida Keys as a distinguishing milestone by incorporating editorial and related interviews into each of the planned initiatives. Domestic research shows that travel continues to return to pre-pandemic levels and consumers seek secluded destinations that are not overcrowded. Travel agent research supports that, with bookings steadily increasing for destinations with unique attractions and consumers continuing to seek relaxing and rejuvenating experiences With Canadians facing six to eight months of winter, there continues to be a strong demand by Canadian travelers to visit warmer destinations ahead of and during winter months. Florida remains Canada's largest visitor market. LMA's goal is to motivate media and ultimately consumers to choose the Florida Keys over other warm-weather destinations as markets trying to attract Canadian visitors become more competitive. LMA will focus on key feeder markets that represent the most populated Canadian regions, namely the Greater Toronto area (Ontario) and Montreal (Quebec). The agency's strategies include showcasing the rejuvenating, soulful aspects of the Florida Keys to Canadian consumers who, more than ever, value unique travel experiences. Proactive media outreach will continue with traditional journalists and social influencers in the form of news release distributions, editorial pitches, press trip invitations and active participation in events with media marketplaces. To promote unique Florida Keys offerings in advance of the winter booking season, a targeted baby boomer market campaign with on-site interviews with Keys "stewards" and other personalities will be arranged, as will a media and travel trade awareness event. Finally, with the growth of video social media posts, individual influencer experiential campaigns and an influencer-generated video series are proposed to showcase the uniqueness of the Florida Keys for the ever-changing social media audience. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-36 Mi II j _ I I II L I " I 2022-2023 MARKETING I Audience LMA's targeted audience for the 2022-23 year will remain Canadians eager to travel abroad as travel demand returns to pre-pandemic levels. Travel habits have adapted slightly as Canadians continue to lean toward less crowded and authentic destinations with an interest toward soulful rejuvenation and sustainability. LMA's geographic focus will continue to be on those Canadians located within easily accessible feeder markets with the highest populations, particularly Ontario and Quebec, which combined total over 61% of the population. Media Market Overview The media landscape continues to adapt post-pandemic, with the return of more frequent travel features in print outlets, dedicated followers of specialty niche magazines and continued advancement of online media outlets. As the cultural diversity of Canada's populations continues to evolve, an increase in ethnic specialized outlets offers opportunities to showcase aspects of the Florida Keys that may appeal to different traveler backgrounds. Influencers and content creators continue to be a strong market for travel coverage within Canada, and the growth of video content lines up with the growth of video social platforms. Therefore, targeted media will highlight: 1. Consumer travel media with dual print and online content offerings. 2. National television news programs and radio shows with dedicated travel segments. 3. Social content and video creators with an engaged following promoting unique travel experiences. 4. Travel trade outlets that are dedicated to the thousands of registered Canadian travel agents. 5. Specialty outlets with a loyal following such those focusing on wellness and LGBTQ+ markets. 6. Multicultural market outlets that appeal to readers` mother tongue. Major Canadian Public Relations Tactics/Initiatives LMA's proposed public relations initiatives for 2022-23 include: 1. Executing a fully integrated on-site radio broadcast and video segment series with the leading baby boomer targeted radio show Zoomer Radio to draw awareness THE FLORIDA KEYS & KEY WEST" COME AS YO O K-37 Mi II j _ I I II L I " I 2022-2023 MARKETING I to the simplicity, soulful rejuvenation and uniqueness of the Florida Keys. 2. Creating a video challenge for blogger associations to generate influencer-created video content that highlights unique aspects of the Florida Keys. 3. Arranging a Toronto and Montreal media mission with key media outlets and freelancers to proactively engage future editorial features and press trip interest. 4. Planning a media and travel trade pre-winter awareness photography preview event that ties into a planned fall 2022 Toronto Pearson International Airport photography display and the media mission. 5. Engaging with key social influencers as part of an influencer ambassador program to promote Florida Keys experiences. 6. Organizing individual trips and a group press trip for traditional Canadian media outlets and influencers to highlight the uniqueness and renewing aspects of the Florida Keys. 7. Participating in Canada's largest media marketplace, the Travel Media Association of Canada 2023 Conference in Ontario, to engage with Canadawide media members. 8. Engaging in the Canadian media event known as Discover America Day to interact with major Canadian media outlets about editorial opportunities. Baby Boomer On-Site Radio and Video Live Segments (Ontario) Following a successful promotional campaign in 2022, the agency plans an enhanced integrated program with the popular mature audience—focused Zoomer Media in early December, timed to promote the 2023 winter travel season. As baby boomers (age 55+) make up over a third of the Canadian population, this market has a high disposable income and more freedom to travel. Zoomer Media is Canada's only media outlet dedicated to creating content, services and experiences for the baby boomer audience, reaching millions of consumers in the process, and is recognized as one of Toronto's top specialty radio stations. "The Afternoon Express with Eva D and Evan Carter" radio show generates an average 9.6 million weekly listeners and has a dedicated fan base. The show airs weekdays from 2 to 6 p.m. Eastern Time and features a combination of music, interviews and news updates. For this campaign Zoomer will travel to the Florida Keys to produce a weeklong series of live radio shows and record on-site remote interviews and online video content to feature on Zoomer's social media channels. The goal of the remote interviews and footage is to showcase the serenity and seclusion of the Keys and engage followers with rejuvenating and unique experiences. The concept includes featuring all five Keys regions in both live and recorded segments. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-38 Mi II j _ I I II L I " I 2022-2023 MARKETING I For on-air segments, each day will offer four interviews of roughly three minutes each. Multiple interviews can be dedicated to one specific Florida Keys contact/personality or hotel general manager, for example. The interviews would end with a call to action, directing listeners to the Zoomer Radio website to view video content and learn further details. To ensure adequate promotion of the live remote airings, Zoomer Radio will air 15 daily 30-second promotional messages over a two-week period in advance. For the online coverage, a call to action will be placed on the Zoomer Radio and Everything Zoomer website home pages (combined UMVs 196,953), which will lead to a dedicated landing page with a photo and video album of the interviews and additional content captured in the Florida Keys. More than 15 video and/or image posts across Facebook and Twitter are to be posted over a two-week period on the Zoomer Radio and Everything Zoomer accounts, which have combined followers of more than 95,000. All production, copywriting and posting will be handled by the Zoomer team, with itineraries and interview contacts provided by NewmanPR's Florida Keys team. Different tactical elements will link back to the Florida Keys website so that Canadian listeners can get further information. Video Influencer Generated Video Creation Challenge (Ontario) As a unique approach to generating further video content about the Florida Keys, the agency will craft a video challenge opportunity to yield Canadian influencer—created content. The idea is to invite influencers to pitch a storyboard idea for their own personal "My Florida Keys" video, revolving around a choice of three specific topics: sustainability, conservation or local culture. The top three influencers, determined by popularity of their choices, will be selected and invited on an individual filming trip to the Florida Keys to record footage to bring their videos to life. The three-day trips will include flights, hotel, car rental, per diem expenses and attractions passes as required. LMA will reach out to its contacts among influencers and blogger associations such as Toronto Blogger Collective, an established group of more than 700 engaged influencers across Ontario, to ensure widespread awareness. Once the completed videos are submitted, they are to be shared on the Florida Keys' social channels as a series, with followers voting on their top selections. As a show of support, the Toronto Blogger Collective team would also share updates on their official social channels. As further incentive LMA will approach a Canadian video and camera supplier to look at a potential partnership to cover or offset the cost of a significant gift card to be awarded to the winning videographer. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-39 Mi II j _ I I II L I " I 2022-2023 MARKETING I Proactive Media Awareness Mission (Toronto and Montreal) Given the success in generating media coverage and editorial interest, LMA will host an annual media mission for media freelancers and outlets. This can be tied into a pre-winter awareness event so that a NewmanPR Florida Keys representative can attend to present a destination overview and engage with media. Markets are to include the Greater Toronto area, given the region's events and large number of media outlets; and Montreal-Quebec, the French-Canadian market with significant interest in Florida. Media missions and one-on-one interviews highlight what is new and upcoming while allowing development of closer bonds with media representatives for future editorial features and press visit interest. Media from a variety of outlets and industries will be approached for consideration. To help personalize the meeting and thank the media for attending, a Florida Keys "thank you" giveaway bag with promotional items and the latest news will be distributed or shipped after the event. Pre-Winter Awareness Media and Travel Trade Event (Toronto) To tie into a fall 2022 airport photography display planned at Canada's busiest hub Toronto Pearson International Airport and the pre-winter media mission, the agency plans to host an invitation-only event that highlights the Florida Keys. The airport photography display is to feature images from a Keys press visit that was completed in February 2022. The "Take Your Seat Series," a photographic platform created by photographer Randy VanDerStarren, celebrates human stories that connect and inspire. VanDerStarren and his team captured beautiful Florida Keys imagery, some including a signature red chair as part of a scene. He has an agreement with Toronto Pearson Airport to showcase the collection of images on video screens throughout the airport for departing passengers. The Florida Keys imagery is expected to be featured in fall 2022, with an exact date to be determined. The promotional event is to be organized at a venue in downtown Toronto for travel media and travel trade members with Florida Keys—themed food, music and Keys images from the "Take Your Seat" photography. The event will include an overview of what's new in the Florida Keys and will be aligned with the annual Toronto media mission, with at least one NewmanPR Keys representative attending. We also envision an opportunity for a tie-in with the TDC sales department, so that they can invite key trade representatives to the event. As an added social sharing event bonus, LMA suggests inclusion of a photo-sharing booth, with a red chair tying into the "Take Your Seat" theme and an option for guests to have photos taken with iconic Florida Keys attractions such as the Southernmost Point THE FLORIDA KEYS & KEY WEST" COME AS YO O K-40 Mi II j _ I I II L I " I 2022-2023 MARKETING I marker as backdrops. Influencer Social Ambassador Program (Canadawide) To raise social awareness and coverage within the Canadian market, LMA will select and sponsor key influencers on personalized visits to share the Florida Keys, through their lenses, in the form of video and social posts. By using experienced influencers with strong followings, this program enables the Florida Keys to appeal to a broad audience while increasing the number of Canadian followers. The agency will recommend influencers from across Ontario with a strong following and engagement who are willing to offer multichannel coverage. LMA will draw on its existing relationships to seek support from such influencers as: Streets of Toronto With over 384,000 I nstagram followers, Streets of Toronto showcases the culture, arts and lifestyle of Toronto and beyond with influencer Kaitlin Narciso, who would travel to the Florida Keys to cover her experience across multiple social channels. Narciso also works as a freelance writer with multiple third-party outlets and is willing to write online articles for Post City Magazines and Drift Magazine. Finally, Narciso produces top-flight travel video content which will be used for TDC's own social media channels. Big Daddy Kreativ With over 134,000 Instagram followers, Craig Silva showcases travel, food and lifestyle. LMA has a relationship with Silva and included him in a Florida Keys group press trip in 2018. Silva has produced over 300 Keys posts across his social media channels from that trip as of early 2022. As influencers are confirmed, a timeline schedule will be organized for the posts. To further elevate coverage and reach, the Florida Keys' social channel moderators can share and engage with the influencer-generated content. Individual and Themed Group Media Press Experiences (Canadawide) LMA will continue to support freelancers with confirmed assignments to feature the Florida Keys. Whether for a themed visit or in conjunction with a multi-Florida planned tour, customized itineraries will be organized in conjunction with NewmanPR's Florida Keys team. LMA remains aware that certain factors such as high-season visitation and annual events drawing large numbers of overnight visitors may limit accommodations availability. Following on the success of previous Canadian group press trips, LMA will organize a group experience, set for January 2023, that combines select traditional Canadian print outlets with carefully chosen and vetted social content creators. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-41 Mi II j _ I I II L I " I 2022-2023 MARKETING I Up to seven individuals will be selected for the group trip and will include members from throughout Canada. The theme will highlight the unique elements offered exclusively within the Florida Keys, including the serenity and soulful rejuvenation aspects that make the destination a standout. Beyond organized group press trips, the agency will also seek to include select Canadian media members for any open spots on future U.S. group press trips. Recommendations will be made on an individual "as-needed" basis according to the itinerary focus. Travel Media Association of Canada 2023 Media Marketplace (Ontario) The agency recommends participating in the annual Travel Media Association of Canada (TMAC) conference in Ontario in spring 2023, regarded as equivalent to International Media Marketplace and recognized as the top media marketplace in Canada. TMAC is acclaimed as the premier and longest-running travel media association in Canada. A top benefit of the association is its annual conference and media marketplace, with over 200 media outlets and professionals invited. The conference has been a consistent proven platform for the agency to connect with media and pitch new ideas. During scheduled appointments LMA will share with media members the latest updates and news from the Florida Keys and discuss future editorial opportunities. Takeaway materials and giveaway items will be offered after the event. Discover America Day Media Event Participation (Toronto) Discover America Canada is an organization dedicated to building Canadian tourism to the United States by providing members opportunities to participate in joint public marketing efforts. LMA plans to take part in its annual media event, Discover America Day, which is planned during the week of Sept. 12 in Toronto (exact day to be confirmed). During the event destination representatives can connect with more than 30 leading Canadian travel writers, bloggers and radio hosts to promote what is new and unique. The event typically includes a media marketplace appointment schedule, professional development session and a media luncheon. LMA will focus on key messaging, particularly wellness for the soul, seclusion, sustainability and uniqueness offered only in the Florida Keys. Visit Florida Canadian Mission Partner Program (Toronto & Montreal) Visit Florida is planning to host a Canadian partner program media initiative during the week of Sept. 12 in Toronto and Montreal. The Toronto event will be held close to Discover America Day and will be limited to five Florida partners. Further details are to be confirmed during the early summer. LMA will strive to be selected as a participating THE FLORIDA KEYS & KEY WEST" COME AS YO O K-42 Mi II j _ I I II L I " I 2022-2023 MARKETING I partner, since such events are an opportunity to reach additional mainstream Canadian media representatives by joining forces with Visit Florida's overall outreach efforts. Editorial Pitching and News Releases Distribution (Canadawide) To maintain and enhance media relationships, LMA will continue to distribute Florida Keys news releases and pitch editorial topics. The agency will regularly distribute news releases and advisories as shared by NewmanPR's Florida Keys team. For a particular news story requiring a wide reach, newswire distribution will be recommended. LMA will continue its quarterly "What's New in the Keys" eBlast, rounding up newsworthy information from each of the Keys' five districts. Beyond the news release distributions, LMA will leverage the release topics to pitch exclusive interviews to media contacts. Whenever possible, imagery and video footage are to be included. Travel Media Association Participation (Ontario) LMA will continue to represent the Florida Keys & Key West with various travel associations to ensure top-of-mind awareness and to promote editorial opportunities. The following make up the top travel-focused associations within Canada with which LMA recommends participation: Travel Media Association of Canada Founded in 1994 and, as previously noted, Canada's premier and longest-running association for travel media and industry experts. Toronto Blogger Collective A community of 695 influencers focused on Ontario- based bloggers dedicated to networking, promotion and growth. Society of American Travel Writers, Canadian Chapter The North American association for travel writers and industry professionals. Toronto Travel Massive The Ontario chapter of the global Travel Massive influencer group with more than 1,000 current members. Crisis Communications Assistance (Canadawide) Should any issue requiring crisis communications arise, LMA will assist with executing local crisis communications support to effectively manage any negative perceptions and share breaking news to clarify a situation. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-43 Mi II j _ I I II L I " I 2022-2023 MARKETING I As part of the process, LMA will maintain constant communication with NewmanPR's Keys team to determine the best course of action through a phased strategy that incorporates media alerts and interviews with key spokespeople to update media. Specific efforts will be undertaken as required by the crisis situation. Industry Monitoring and Emerging Opportunities As the Florida Keys team's affiliated agency representing the Canadian market, LMA will continue to provide relevant updates involving local travel trends, market surveys and emerging partnership opportunities. As additional promotional opportunities arise, LMA will share information with NewmanPR's Keys team on an individual "as-needed" basis to determine if ideas can be worked into planned media initiatives and campaigns. United Kingdom and Europe Public Relations Plan 2022=23 KBC PR & Marketing, headquartered in the United Kingdom, is NewmanPR's contracted agency for the Florida Keys & Key West throughout Europe. The U.K. and Ireland, and German-speaking markets through subcontracted agency Get It Across (GIA)of Cologne, Germany, will continue to be the prime focus of public relations activity for 2022-23. Supporting activity will continue in other European markets including Scandinavia and France via KBC. European activity will focus on showcasing the intangible value of a Keys vacation, positioning the island chain as a destination that helps to soothe the soul. It will accentuate what differentiates the Florida Keys & Key West from other Florida destinations: a pristine natural environment, an appealingly laid-back lifestyle and a vibrant local culture that combine to create genuine "Only in the Keys" visitor experiences rather than those purposely designed to attract mass tourism. PR programs will also continue to build on "Connect & Protect" messaging around the sustainability of Keys vacation elements and efforts to preserve and enhance the destination's natural and cultural environments, while maximizing the island chain's major selling points in an era of fierce global competition for the travel dollar. PR work will be mindful of local concerns regarding overtourism. Specific attention will be given to shining a spotlight on "Stewards of the Keys" and the work they do to protect the Keys way of life and their island home. Focus will be given to promoting key stories including the 200th anniversary of Monroe County's creation, to occur in summer 2023; the release of the filmed-in-the-Keys TV adaption of Carl Hiaasen's novel "Bad Monkey" and the 20th anniversary of the creation of Key West's sea-to-sea rainbow flag by Gilbert Baker, which falls in June 2023. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-44 MONROE _ I I II L I " I 2022-2023 MARKETING Key Media Trends Impacting the European Media Campaign 1. A rise in popularity of special-interest publications: In the U.K., leading publisher Immediate Media Co., the special-interest content and platform company, has recorded its third consecutive year-on-year circulation growth for its market-leading titles, with print circulations up 4% year-on-year and digital circulation up 13.5%. The company is responsible for publishing titles including BBC Good Food and BBC Gardeners' World, and its circulation increases have confirmed the continued resurgence of demand for special-interest magazine brands and the strong levels of consumer demand for content that helps consumers get the most from doing the things they love. In Germany, a similar trend has been seen. Established media brands like BUNTE have launched new additional titles including BUNTE Health and BUNTE Travel, which supports the trend for a greater prevalence of new quarterly magazines that focus on in-depth conversations and interviews with prominent figures. Additionally, titles dedicated to RV holidays continue to grow in popularity with new titles and broadcast shows launched covering this topic. By contrast to the positive growth seen in the magazine sector, newspaper circulation figures have fallen across Europe. 2. Growth of media subscriptions: Media subscriptions have continued to grow apace. n the U.K.'s lifestyle magazine sector, Immediate has reported high levels of consumer loyalty with a 9.3% growth in subscribers to 1.2 million. Market rival Bauer Media, the U.K.'s biggest-selling magazine publisher, has also seen subscriptions soar, increasing by 64.6%, with 21 of its titles showing year-on-year growth. Despite this, in the face of a growing cost-of-living crisis in the U.K., media brands increasingly face the challenge of retaining subscribers as many households look to cut their spending. This challenge comes as media outlets continue to try to recover from the economic impact of COVID-19 on their revenues. 3. Importance of mobile access: Mobile access to content via smartphone and tablet continues to be crucially important, with consumers devouring news and feature content more quickly than ever. Accordingly, PR outreach and output will need to be increasingly digital-focused. 4. Trust in established news brands: Trust in established news brands quality broadcasters and publishers has never been more important in the current era of perceived "fake news" and disinformation. In Germany, media brands are increasingly relying on personal approaches to connect with readers, such as through newsletters from the editorial team to subscribers. Linked to this, there continues to be a decline in the popularity of costly partnerships with bloggers and Instagrammers who boast huge follower numbers. Cost-effective targeted partnerships with "micro-influencers" with smaller, more engaged audiences are now more popular. Though fewer in number, research shows that micro-influencer followers are more willing to meaningfully interact and welcome inspiration. As international travel recovers, established travel bloggers are once again seeking opportunities to collaborate on paid content with tourism boards and brands. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-45 Mi II j _ I I II L I " I 2022-2023 MARKETING I 5. The continued prevalence of commercial partnerships with traditional media: In all European markets, commercial partnerships with high-profile media brands continue to be influential and versatile, blending print advertorial, curated digital content, targeted e-newsletter inclusion, dedicated social media posts, editorial coverage from press trips, competitions and even consumer events. Building ongoing, multiplatform relationships with targeted travel audiences through their favorite brands will now need to be a central part of overall destination marketing strategies. The Florida Keys & Key West have already taken advantage of dynamic pay-to-play offerings with U.K. magazine brand Wanderlust. Rival title National Geographic Traveller also offers strong paid content opportunities for the island chain, as do many of the national newspaper brands. 6. "Pay to play" broadcast projects: The "pay to play" trend continues in the U.K. broadcast arena and celebrity-fronted thematic travel shows still dominate. On satellite channel shows, brands and destinations are almost always required to part-fund in order to participate. With TV advertising revenue hit hard during the height of the COVID-19 crisis, it is anticipated that broadcasters will continue to look for ways to offset the costs of programming. On the U.K.'s high-audience terrestrial channels (BBC and especially ITV), production companies working on travel shows are increasingly choosing to bypass in-market and even in-destination tourism representatives, often preferring to arrange shoots directly through local fixers. This is largely because their productions are typically not traditional travelog-style shows designed to explore destinations but focus instead on placing celebrities in a series of situations designed to extract entertaining content with the destinations largely just a backdrop. In the German-speaking markets, there are hardly any pure "tourism" shows, with travel largely covered by science shows, reportage formats or documentaries. In the broadcast sector it is also worth noting the increasing geographical decentralization of media brands away from London with Channel 4 moving to the northern city of Leeds. This follows the BBC's move to Salford in Greater Manchester a few years back. 7. The strength of digital audio content: Digital audio is a format that continues to gather strength, with a number of new travel podcasts launched in the last few years. Among them are the award-winning "The Upgrade" from luxury lifestyle magazine SUITCASE and, more recently, "Wanderlust: Off the Page" coming from the leading travel magazine publisher. Statistica reports that as of 2021 U.K. podcast audiences numbered more than 19.1 million. It is expected this figure will grow to over 28 million listeners by 2026. Leisure travel is fertile ground for podcasters, with engaged, loyal listeners happy to pay for content from increasingly specialist producers who are adept at inspirational storytelling. With day-to-day life largely back to normal and commute time increasing once again, the age of the travel podcaster has definitely arrived although U.K. travel podcast audiences remain some way ahead of Germany's at this point. 8. Increased financial support expectations from journalists: Media brands are continuing to see tighter expense budgets, meaning that they look to destinations and THE FLORIDA KEYS & KEY WEST" COME AS YO O K-46 Mi II j _ I I II L I " I 2022-2023 MARKETING I local partners to make even greater contributions toward the living costs of hosting individual journalists. Many now expect at least two main meals per day to be hosted. As a side note to this, many of the key travel editors on the main national newspapers have changed in recent years and in some cases reduced budgets mean smaller editorial teams. The same is true of freelance travel writers, who now must assess the costs involved in taking a trip against the potential earnings. Increasingly, they are requesting higher levels of support than have been traditionally offered by U.S. destinations. 9. The importance of the travel trade: Media brands such as Travel Weekly, TTG and Selling Travel have maintained and even enhanced their reputations in recent years by providing valuable advice and guidance to their travel agent and tour operator readers. Additionally, the LGBTQ+ community continues to rely on media platforms catering specifically to its needs. 10.Personalized pitches versus press releases: Personalized pitches now resonate far better than press releases. Where the latter are issued, they must have a timely, newsworthy hook to capture media attention. Roundups and listicles have become a key route to placing coverage. 11.The importance of social and human-interest stories: Driven by the need to diversify during the pandemic, many key travel specialist media contacts have expanded their responsibilities to move into investigative journalism. Accordingly, during press trips in particular they are now looking for access to social and human- interest stories to pitch to their commissioning editors to support the travel features they write. Added to this, in searching for a greater variation of stories, many freelance journalists are leaning into sustainable travel principles and traveling less frequently but for longer, meaning they are staying in a destination longer or combining destinations in order to source multiple stories from each visit. 12.The rise of new technology: Media brands are increasingly investing in new technology to diversify their offering to consumers. Leading magazine publisher Hearst has recently launched a new experiences division dubbed "HearstX." For this, the brand will create experiences for both the physical and digital worlds and will use emerging technology like VR and AR. New HearstX initiatives launching this year include a metaverse experience from Cosmopolitan. Travel specialist brand Wanderlust has also recently launched a metaverse experience with the goal of reinventing the way its readers can travel, bringing incredible journeys to them through the power of virtual reality. Using VR headsets, Wanderlust MetaTravel virtually transports users to global destinations showcasing remarkable and realistic landscapes through a 360-degree world, immersing them fully in sight and sound. The brand has also ensured that those without VR technology are able to experience the 360-degree content via desktop, using a computer touchpad to guide their own tour around a destination. How such platforms can best be utilized as destination promotion tools is unclear at this point. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-47 Mi II j _ I I II L I " I 2022-2023 MARKETING I Introduction With international travel continuing to recover, North American destinations face fierce global competition to attract travel-hungry consumers. PR messaging will therefore focus on showcasing the incredible and unique "Only in the Keys" vacation experiences that await in the Florida Keys, designed to motivate visitors to choose the island chain over other destinations worldwide. Plans include positioning the Keys as an authentic, relaxed and high-quality getaway mecca for European visitors, while showcasing the rich diversity of experiences available in each of the five districts. Open-air relaxation, responsible eco-conscious travel under the "Connect & Protect" banner and LGBTQ+-friendly inclusivity under the "One Human Family" philosophy will continue to be strong themes. In addition, KBC will continue striving to enhance the Florida Keys & Key West's profile in the luxury sector, enabling the island chain to capitalize on this high-value, financially sound and travel-ready demographic. KBC and GIA will arrange robust plans of targeted story pitches, host a multimarket awareness-building European media mission, develop campaigns in specific markets and communicate with media in all genres to generate impactful Keys coverage. Curated destination visits will be coordinated for representatives of select mainstream and online print and broadcast outlets, accredited bloggers and social media influencers with large and engaged audiences. Wherever possible coverage will be sought on a multiplatform basis, bringing together print, online and social media to maximize exposure. The Keys' primary gateway, Miami, continues to be well served from London, with British Airways, American Airlines and Virgin Atlantic all offering frequent services from Heathrow. In the German market, flagship carrier Lufthansa launched a direct daily route from Frankfurt to Miami on May 28. U.K., Ireland and Secondary Markets Implementation Objectives 1. Showcase the intangible value of a Keys vacation, positioning the island chain as a relaxed, welcoming destination that soothes the soul. Demonstrate the unique, personal, authentic vacation experience available for visitors and raise awareness of the laid-back island lifestyle. 2. Highlight the island chain's tourism touchstones that have particular appeal for European travelers: a road trip on the Florida Keys Overseas Highway, the pristine water-based environment of the Keys and the island city of Key West. 3. Subtly reassure potential travelers that Keys lodging, dining, attractions, transportation and activity providers continue to adhere to the high standards of sanitation and hygiene as COVID-19 hopefully winds down. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-48 Mi II j _ I I II L I " I 2022-2023 MARKETING I 4. Showcase sustainable tourism ethos and efforts in the destination through appropriate and unique "Only in the Keys" experiences. 5. Continue to bolster awareness of diversity in the Florida Keys & Key West, emphasizing the destination's welcoming "One Human Family" attitude to all visitors and boosting desire to travel within the LGBTQ+ sector. 6. Build the destination's profile in the luxury sector, enabling the Florida Keys & Key West to capitalize on this high-value, travel-ready demographic. 7. Support U.K. and Ireland sales activity for the destination by maintaining trade media profile and seeding agent- and operator-relevant stories as applicable. 8. Excite, engage and inspire media and consumers alike about the Keys' 200th anniversary celebrations in 2023 through dynamic PR activities. Activities News Releases In the coming fiscal year a greater emphasis will be placed on tailored story pitches to individual outlets, which are now widely recognized as the most productive form of destination outreach, that will inspire consumer desire to travel to the Florida Keys & Key West. To supplement pitches, KBC will distribute one press release to the U.K. and Irish markets per month, typically based on Keys events, destination news or a themed story. The continuing trend toward multimedia content means that topics with strong imagery and/or video footage are given priority. Press releases produced in the U.K. are shared with all European markets and translated or localized for distribution where appropriate. All releases are uploaded onto fla- keys.co.uk or the relevant local site. All U.K. press releases are also shared with the Visit USA Association (both U.K. and Irish chapters), Visit Florida and Brand USA for their own outreach, further increasing potential distribution. Media Visits KBC plans to secure and manage a minimum of 13 media visits to the Keys from the U.K., Irish and secondary European markets, primarily through individual visits but with one dedicated U.K. group press trip in the program. In conjunction with GIA, KBC will also source participants to attend a multimarket European diving-focused group trip. Further details on this can be found below after the German section. National broadcast outlets will be prioritized, especially where Keys video content can be seeded, generated or showcased. Traditional national newspapers and magazines together with their associated digital platforms will also be targeted, along with travel trade THE FLORIDA KEYS & KEY WEST" COME AS YO O K-49 Mi II j _ I I II L I " I 2022-2023 MARKETING I outlets and media covering the luxury and LGBTQ+ sectors. Potential participating journalists will be courted through regular dialogue including in-person meetings, webinars and video conferencing, all of which remain important components of the U.K. media relations landscape. Visits will focus on distinctive, coveted elements of the Florida Keys & Key West vacation experience: the adventures to be found in different districts along the Overseas Highway as part of the previously created "Overseas Experience Trails," the relaxation and rejuvenation of being surrounded by water and the cultural and atmospheric experiences in Key West. Consideration will also be given to working with new "gateway" destinations on twin-center projects, tapping into the increased domestic airlift into Key West which can be connected with transatlantic travel. The U.K. standalone group trip will be themed "200 years of the Florida Keys" and will be timed for April 2023 to ensure resulting coverage has time to run prior to the July bicentennial. Five significant media representatives are to be invited to attend. The Keyswide itinerary will focus on showcasing the island chain's: 1. Cultural heritage to include the Cuban influences in Key West and the role the city played in Harry S. Truman's presidency, as well as the Keys' role on the big and little screen as championed by figures like Humphrey Bogart. Relevant activities are to include a Southernmost Food Tour, a visit to the Harry S. Truman Little White House and a trip on the African Queen followed by a stop at the Caribbean Club. A visit to the Florida Keys History and Discovery Center in Islamorada also is to be included, as is a visit to Fort Zachary Taylor Historic State Park to learn about Key West's military heritage. 2. Literary history associated with figures including Ernest Hemingway and Tennessee Williams with visits to the relevant legacy sites in Key West. 3. Culinary highlights to include Key lime pie and the story of Aunt Sally creating the desert at Amsterdam's Curry Mansion Inn, conch fritters and stone crab claws. Activities will include a pie-making class and a "catch-and-cook" fishing experience. 4. Road and rail heritage to include visits to Pigeon Key and Bahia Honda State Park to educate participants on the story behind the Florida Keys Over-Sea Railroad and Overseas Highway. 5. Marine history to include Mel Fisher's story and the establishment of the Florida Keys National Marine Sanctuary. Attending media will be given the opportunity to visit the Mel Fisher Museum, Key West Shipwreck Treasure Museum, Eco- Discovery Center and the History of Diving Museum. "Connect& Protect" activities also are to be woven into the itinerary as relevant, alongside activities such as the opportunity to attend the Sunset Celebration as an "Only in the Keys" experience. While in Key West, media will also be educated on the island city's LGBTQ+ heritage and the "One Human Family" concept. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-50 Mi II j _ I I II L I " I 2022-2023 MARKETING I Special Project: World Travel Market, November 2022 KBC intends to represent the Florida Keys & Key West at World Travel Market when it returns Nov. 7-9. The agency will plan to schedule up to 15 media appointments during the course of the show to share the island chain's latest news and updates and generate interest from key media in arranging a firsthand visit. Special Project: `A Place That Shares Your Values' Campaign, June 2023 In June 2023, World Oceans Day will be celebrated across the globe and Key West Pride is scheduled in the Florida Keys. KBC intends to capitalize on these two different events via a broadcast campaign that showcases the island chain, with a focus on consumers' desire to choose a travel destination that reflects their values. In partnership with a specialist media agency, KBC will commission research into the importance of a destination's values. Then, positioning the Keys as a leading example of inclusivity and responsible stewardship of the natural world, KBC and the media agency plan to use the research results to secure interviews on national and regional TV, radio and online platforms across the U.K. Taking place virtually, separate-platform interviews are to feature either a Keys marine travel environment specialist or an LGBTQ+ community leader, who will explain what makes the Florida Keys unique and how the island chain meets the needs of travelers seeking a welcoming, inclusive locale and those who want to connect with and preserve the natural environment. Story hooks are likely to include the 20th anniversary of Key West's sea-to-sea rainbow flag sewn by original rainbow flag creator Gilbert Baker and ongoing Keys coral restoration through the Mission: Iconic Reefs program. Destination B-roll footage will be used during TV and online interviews, enabling viewers to picture the Keys for themselves. Special Project: Celebrating 200 Years of the Keys with Wanderlust, July 2023 The 200th anniversary of the incorporation of Monroe County, taking place July 3, 2023, provides a unique opportunity to spotlight the Florida Keys. In addition to undertaking extensive media relations activity around the anniversary, KBC will connect the island chain directly with consumers via a virtual event with prominent travel platform Wanderlust. The U.K.'s oldest and leading travel magazine, Wanderlust is an award-winning title that has a print readership of more than 180,000 per issue, a website that draws nearly 1.6 million monthly page views, 103,000 e-newsletter subscribers and 186,000-plus followers on Facebook, Instagram and Twitter. Wanderlust readers want to travel in a natural, green and sustainable way, making them the perfect audience to appreciate the Keys' commitment to environmental stewardship. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-51 Mi II j _ I I II L I " I 2022-2023 MARKETING I The dedicated Florida Keys event, held virtually on or close to the anniversary, is to feature a panel of "Stewards of the Keys" live from the destination, who will mark the 200th anniversary by sharing ways Keys residents strive to ensure that their home is preserved for future generations and advising Wanderlust audiences about how they can do their part. The event will be recorded and a video of the session will then be posted on Wanderlust's YouTube channel to ensure that the content is available in perpetuity. Special Project: IMM London, March 2023 Following a successful reactivation in 2022, TravMedia's International Media Marketplace (IMM) is scheduled again to take place in London March 13-14, 2023. KBC is to attend to represent the Florida Keys & Key West. The two-day event, built around a "speed-dating"format with breakout sessions on topical issues, brings together many of the U.K.'s leading travel editors, writers, broadcasters, bloggers and social influencers, giving KBC a high-value opportunity to meet with multiple contacts prior to the Florida Keys' 200th anniversary celebrations. From a branded Keys stand, KBC will highlight the latest tourism developments and news angles for the destination, targeting leading media contacts with the objective of securing new participants for the visiting media program. Germany, Austria and Switzerland Implementation Objectives In German-speaking markets, the overriding messaging for the Florida Keys & Key West will continue to be "open spaces," emphasizing that the destination offers plenty of room on land and water for travelers. Eco-tourism, sustainability and nature, encounters with Keys "stewards" and wildlife, organic and local food as well as traditional accommodations, quirky bars, laid-back lifestyle experiences and Keys events will be general topics addressed in all aspects of GIA's PR activities. The aim is to promote vacations that highlight individual experiences, once-in-a-lifetime adventures and living in harmony with nature encouraging consumers in Germany, Austria and Switzerland to rediscover travel and the Florida Keys following two years of uncertainty due to COVID- 19. Broad objectives will be to: 1. Keep the Florida Keys & Key West top-of-mind among German-speakers as a unique and desirable travel destination that soothes the soul and offers a distinctly different vacation experience than mainland Florida. 2. Reach higher-end consumers through the choice of media and activities, recognizing that the higher price point will continue. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-52 Mi II j _ I I II L I " I 2022-2023 MARKETING I 3. Increase the Keys' profile to special-interest audiences via dedicated media outlets including culinary, diving, eco-tourism and replenishment; particular target audiences will be the luxury and LGBTQ+ sectors. 4. Encourage lower traffic impact on the island chain by focusing on one-way car rentals either to or from Key West, and inclusion of Key West Express ferries into German-market press work. 5. Secure German television broadcast coverage through documentary of nature conservancy and sustainability programs in the destination. Introduction The Florida Keys & Key West have remained top-of-mind among German travelers throughout the past two pandemic years due to the consistent media presence secured in established print and online outlets. The first post-COVID German journalists visited the Keys in the fall of 2021, prior to the official reopening of borders, and the first "new" stories about the Keys appeared as early as November 2021 in the German media landscape, which coincided perfectly with the opening of the borders. The Florida Keys & Key West have traditionally been an extremely popular vacation destination for German-speaking travelers. Prior to the pandemic, approximately 20% of all German travelers to Florida visited the Keys. Long-term themes that have resonated well include sustainability, unique "Only in the Keys" experiences and the Caribbean feel of the Keys combined with an American service mentality. During the last two years, consumers have attributed great importance to the availability of open spaces, something that the Keys have in abundance. There is a good level of understanding that such experiences (lodging, restaurants, water-based activities) have high price points. Slowing down, recharging and enjoying emotional and physical renewal are important biorhythmic activities and/or functions that a vacation to the Florida Keys & Key West can provide. Looking ahead, as German-speaking travelers visit the island chain, key areas of interest will be opportunities to connect with nature and also indulge in dining on the freshest local cuisine in picturesque and culturally vibrant settings that soothe the soul. Activities News Releases GIA will distribute one release per month to a broad selection of media outlets and journalists, either adapting pieces produced by KBC for the German-speaking markets or creating dedicated press releases and pitches. Releases will focus on the attributes of the Florida Keys & Key West that are deemed likely to increase presence in A-list, special- interest and niche media print as well as digital. Topics will blend in strategic THE FLORIDA KEYS & KEY WEST" COME AS YO O K-53 Mi II j _ I I II L I " I 2022-2023 MARKETING I messaging and focus on "Only in the Keys," "Connect & Protect," "Stewards of the Keys," eco-adventure and "vastness" experiences. Following the relaunch of the Visit USA Committee Germany's website (vusa.travel) earlier this year, GIA is able to upload Keys press releases directly to its site, which is regularly visited by journalists seeking story ideas. This is expected to continue in the next fiscal year. In addition, German-language press releases will continue to be repurposed for monthly VUSA Germany travel trade newsletters and shared with Visit Florida. The latter regularly considers using Keys content in its statewide German press releases, which typically follow a specific theme. GIA will also continue uploading press releases to fla-keys. The multilayered nature of the press release distribution process ensures strong pickup of Keys news, topics and themes. Individual Media Visits GIA plans to secure a minimum of 12 media visits to the destination from Germany, Austria and Switzerland. Priority will continue to be placed on traditional high-circulation print and online channels to include national and regional newspapers, travel magazines, radio, broadcast and specialist digital travel outlets. The overall goal of hosting 10 individual press trips will be to produce outstanding and measurable print and online articles about the Keys in the German-speaking markets. An additional objective is to generate articles for special-interest magazines. Additional media will be hosted on the European multimarket group diving trip described later in this document. Topics of interest include diving, eco-tourism and sustainable travel, luxury, LGBTQ+, culinary and spiritual. GIA will work with the theme of regeneration or replenishment by targeting specific magazine titles with a proven interest in the subjects. Social Media: Facebook Page and Group Management GIA will continue to produce three to five organic posts per week for the German-language Florida Keys & Key West Facebook page, with each of the destination's five districts regularly featured. The Keys German Facebook page currently has 17,167 followers. While the Facebook group shows positive interaction and steady growth, the Facebook page must contend with the altered algorithm that restricts the reach of organic posting. To ensure that the Keys' planned high concentration of social media output reaches the German-speaking audience, GIA plans to include two paid posts per month. Each month one paid post will feature a strong visual of the destination, while a second will aim at promoting the Keys' Facebook page itself. These posts will help to maintain and grow the size of the Facebook page. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-54 Mi II j _ I I II L I " I 2022-2023 MARKETING I Special Project: LGBTQ+ Campaign with Blu Media, December 2022 With gay and lesbian travelers anticipated to be among the boom sectors in 2023, GIA intends to visually reinforce Key West's LGBTQ+ credibility through a dedicated campaign with leading specialist publisher Blu Media, which owns multiple titles and platforms in the sector. The multichannel "Travel the Keys" campaign will showcase the excitement of a Florida Keys vacation, the sights and events of the destination, 11 milestones in Key West's LGBTQ+ history and highlight the "Come As You Are" and "One Human Family" values that are vitally important to Keys culture. Print coverage is likely to appear in Germany's influential LGBTQ+ titles of Blu Media the five city magazines RIK, Hinnerk, Blu, Leo and Gab as well as in Spartacus Traveler and the parent website of the print outlets, maenner.media, and its social media channels. Destination information and editorial will accompany the strong visuals and "live experience" of a Florida Keys vacation. GIA is already in close contact with the chief editor Dirk Baumgartl, who is a longtime supporter of the Florida Keys & Key West and knows the destination inside-out. He has recommended a trip (four to five nights) for a gay couple who will act as on-site reporters to provide a real-time travel experience of the Keys to the LGBTQ+ community. The campaign is to include: 1. A pre-announcement of the "Travel the Keys" campaign and information on maenner.media (275,000 page impressions monthly). 2. A multipage travel report in the print edition of Spartacus Traveler (50,000 readers monthly) as well as in the tablet edition (55,000 downloads monthly). 3. Print travel features in the city magazines RIK, Hinnerk, Blu, Leo and Gab (combined reach of over 300,000 readers). 4. Promotion of the online travel feature on Facebook and Instagram. 5. Daily Instagram posts and simultaneous posts on the Facebook fan page of Blu Media (Instagram: 11,400 followers; Facebook: 39,743 followers). 6. An image clip with the on-site reporters in the Florida Keys on the Facebook channel @maenner.magazine. Special Project: IMM Berlin, March 2023 TravMedia's International Media Marketplace (IMM) is established as the premier global networking event connecting tourism destinations and brands with travel media. GIA will attend IMM Berlin on either March 6 or March 7, 2023, dates that coincide with ITB 2023. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-55 Mi II j _ I I II L I " I 2022-2023 MARKETING I As an exhibitor, the Florida Keys & Key West is to have a dedicated branded table to meet with top travel journalists, editors and broadcasters and showcase the Keys' product offerings and latest news. With a single-day "speed-dating" format, IMM represents an excellent opportunity to generate solid media leads at relatively low cost. Special Project: ITB and LGBTQ+ Media Brunch, March 2023 GIA plans to oversee all media appointments for the Florida Keys during ITB, scheduled March 7-9, 2023. ITB is traditionally the world's largest travel trade show, but has not been held live and in person since 2019. Plans call for the Florida Keys to have a booth in the USA Hall. The annual LGBTQ+ Media Brunch at ITB Berlin is designed for all journalists and media who are interested in LGBTQ+ tourism. Members of the media and bloggers are to get together in a relaxed atmosphere to meet with destination representatives and suppliers of specific products to find out about the latest news and developments in the LGBTQ+ sector. GIA will represent the Florida Keys & Key West, presenting Key West as a must- do legacy trip for international gay travelers. Important messages to be disseminated will be the inclusive, welcoming environment offered by the Keys and their "One Human Family" philosophy, and the abundance of activities on both land and sea for LGBTQ+ vacationers. Special Project: Media Partnership with Mannschaft Magazin, June 2023 Europe's largest LGBTQ+ sports event is scheduled in Berne, Switzerland, July 26-29, 2023, where roughly 6,000 athletes are to compete in more than 20 sports. The media partner for this event is Mannschaft Magazin. GIA plans to arrange for a travel writer from the title to visit the Florida Keys (postponed trip from 2021) and work with the magazine to produce a bilingual German-English piece for the event that will be included in the welcome bags of all registered participants. A QR code will take participants to Florida Keys editorial on the Mannschaft website, and GIA is exploring the possibility of offering a potential contest for a trip to the Florida Keys. European Multimarket Implementation Special Project: European Multimarket Media Mission, December 2022 European agencies KBC and GIA intend to collaborate on a five-day multimarket European media mission in winter 2022. NewmanPR representative Ashley Serrate is to attend alongside an agency representative in each market. During the mission, the teams are to meet with key media in Dublin, Ireland, and across the media cities in Germany with locations likely to include Hamburg, Berlin and Munich. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-56 Mi II j _ I I II L I " I 2022-2023 MARKETING I Mission Ireland With Florida continuing to be the most popular U.S. destination for Irish travelers, it is important to create opportunities to meet face-to-face with key media outlets in the market. Accordingly, KBC proposes a two-day media mission to Dublin. During the trip, KBC plans to meet individually with up to eight media contacts and update them on recent Florida Keys news, the latest developments and upcoming opportunities to collaborate. Conversations will focus on highlighting "Only in the Keys" experiences to differentiate the island chain from elsewhere in Florida. Following a number of changes among editorial teams at key outlets during the pandemic, the goal of the trip is to strengthen existing relationships and generate new contacts with representatives of national media outlets in Ireland. It is hoped they will then be interested in traveling to the Florida Keys to experience the destination firsthand, which in turn will generate strong "hero" press coverage. Trip goals also include creating opportunities for Keys coverage that does not require a visit. Mission Germany GIA is to organize a three-day German media mission to include two days of one-on-one meetings likely to be held in the key media cities of Hamburg and Berlin. The one-on-one meetings will be organized in central locations in each city such as cafes, restaurants or editorial offices. GIA aims to set up four one-to-one meetings per day. Plans call for the individual meetings to be complemented by a media lunch for up to 12 journalists in Munich in a centrally located venue with a strong connection to nature. During the headline event, if possible, a turtle release will be live-streamed from Sombrero Beach to attendees to showcase the "Connect & Protect" efforts under way in the Florida Keys. During the media mission, GIA will share the latest news and updates from the destination while also shining a spotlight on the unique natural wonders of the Keys environment and the distinctive local culture. In meetings with leading media outlets across Germany, GIA's goal will be to generate opportunities for exclusive stories on the Keys across the country's media landscape. Special Project: European Multimarket Group Diving Press Trip, July 2023 GIA and KBC are to work collaboratively to identify and recruit participants for a dive- themed group press trip in summer 2023. Plans call for up to five media from across multiple key source markets in Europe including the U.K. and German-speaking countries. The goal will be to host a mix of top-tier specialist dive media representatives and dive- certified travel editors who will discover the Keys and the Florida Keys National Marine Sanctuary through an itinerary that embraces their passion for exploring the underwater world. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-57 Mi II j _ I I II L I " I 2022-2023 MARKETING I The itinerary is to showcase the Florida Keys Shipwreck Trail and incorporate dives at sites along it such as the Thunderbolt in Marathon, as well as locations such as Key Largo's Christ of the Deep and Molasses Reef, Looe Key in the Lower Keys and General Hoyt S. Vandenberg in Key West. Given the trip's focus on showcasing the Keys' underwater world, the itinerary will also give media the opportunity to learn about coral restoration efforts through visits to the Coral Restoration Foundation or Mote Marine Laboratory's Summerland Key facility. Additionally, to understand the heritage of diving in the island chain, the itinerary will include a visit to the History of Diving Museum. Measurability Through financial analysis and data measuring tools from contracted resources, NewmanPR quantifies tangible editorial coverage results and communicates the value of intangible efforts, such as increased credibility resulting from favorable editorial coverage or from a targeted niche media outlet. NewmanPR contracts with print, broadcast and social media analytical services that monitor public relations efforts. The agency frequently presents results at TDC meetings to provide a return on investment understanding of the PR program. In addition, the agency frequently provides the TDC with analysis of various media projects that include the dollar value of coverage received. THE FLORIDA KEYS & KEY WEST" COME AS YO O K-58 M I O NROE COUNTY' 'TOURIST DEVELOPMENT" COUNCIL, 2022-2023 MARKETING PLAN Public Relations Expense Budget for Fiscal Year 2022-23 Domestic PR Expenses U.S. Press/Blogger trips expenses (individuals and groups) .....................$90,000 Domestic media conferences/potential sales support at shows ................$30,000 Domestic-sponsored bloggers/influencer fees ..........................................$30,000 Development of OTT streaming channel (one-time fee) ............................$50,000 Annual fee to maintain and host streaming channel...................................$72,000 New content with additional broadcast venue ..........................................$100,000 WPBTArt Loft ...........................................................................................$20X0 Other broadcast television show production support ................................ $50,000 Keys 200 Anniversary (Support PBS show and other projects) ................$50,000 Online/social media video productions...................................................... $25,000 Podcast Platform Development and seeding .............................................$25,000 Florida Keys 200 historical series podcasts (36 original podcasts) ............$30,000 "Own a City" Dallas initiative .................................................................... $25,000 Special events support ............................................................................. $25,000 Domestic distribution (online press room monthly fee, newswires, etc.) ....$10,000 Additional generic video/still photo acquisition ..........................................$20,000 Spot news coverage ..................................................................................$30,000 Keys Traveler Magazines ..........................................................................$25,000 LGBT market PR stringer...........................................................................$30,000 Stringers' Expenses .....................................................................................$65000 AmEurop Visitor Assistance Program (comes from PR budget) ................$20,000 Website/Social Media Editor ......................................................................$605000 Social media contests/boosting expenses..................................................$25,000 Resources .................................................................................................$14,700 Subtotal for Domestic ...........................................................................$8623700 Canada PR Expenses Canada Annual Sub-Agency Fee (service contract) ..................................$58,200 Canadian Newswire .....................................................................................$33600 Individual Press Trip Support .....................................................................$15,000 Zoomer Integrated Remote Campaign.......................................................$295000 Toronto Blogger Collective Video Challenge..............................................$14,000 Influencer Ambassador Program................................................................$22,000 Toronto and Montreal Media Mission ...........................................................$5)000 Take Your Seat Media and Trade Event....................................................$17)000 Visit Florida Partner Media Event.................................................................$4)000 Group Media FAM......................................................................................$20,000 TMAC Conference........................................................................................$3,750 Discover America Day Participation .............................................................$2,750 Resources....................................................................................................$5,000 �U AREO THE FLORIDA KEYS & KEY WEST" COME AS YO K-59 M I O NROE COUNTY' 'TOURIST DEVELOPMENT" COUNCIL, 2022-2,023 MARKETING PLAN Subtotal for Canada...............................................................................$19%300 UK/European PR Expenses 2022-23 UK/European annual sub-agency fee (service contract) ..................................... $225,000 UK: 'A Place That Shares Your Values' Broadcast Campaign ..............................$19,000 UK: Celebrating 200 Years of the Keys with Wanderlust.........................................$9,800 UK: World Travel Market............................................................................................. $700 UK: TravMedia's IMM London ................................................................................. $5,000 Germany Social Media boosting.............................................................................. $3,000 Germany: TravMedia's IMM Berlin. ......................................................................... $3,500 Germany: ITB + LGBTQ++ Brunch.......................................................................... $4,000 Germany: Blu Media LGBTQ++ Campaign ............................................................. $7,500 Germany: Media Partnership with Mannschaft Magazine ....................................... $7,500 European Group Diving Press Trip........................................................................ $15,000 European Multi-Market Media Mission................................................................... $12,000 UK/Europe press visit expenses...................................................................................$90,000 Resources ............................................................................................................. $235000 Subtotal for UK/Euro .........................................................................................$425,000 China website maintenance .........................................................................$3)000 News/social media monitoring reporting services (evaluation process) .....$10,000 Total PR Expense Budget for FY 2022-23 ..................................MENEENEV 55003000 �U AREO THE FLORIDA KEYS & KEY WEST" COME, AS YO K-60 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN October 2022 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC 2023 Keys Fishing All/F Tournament Schedule Keys Traveler Magazine: ALL -"Florida Keys 200 Future of Tourism ALL Application Project Starts DAC Sustainability Rep ALL -Request Presented INTERNATIONAL -UK/ Europe Rel/Pitch • Toronto and Montreal ALL -Media Mission Canadian Media/Travel 0 ALL -Trade Promotional Event Canada Influencer ALL Ambassador Visit 1 Canadian E-Releases • EVENTS -Southernmost Marathon 1 Goombay Festival 1 Zombie Bike Ride 0 0 0 1 Fantasy Fest 0 0 0 1 Headdress Ball 0 0 1 KW Paddle Classic 0 1 Stone Crab Eating 0 0 0 111 Contest REEF Fest 0 0 V/D Islamorada Fall All-Tackle 0 0 IV/ F Bonefish & Permit Ladies, Let's Go Fishing! 0 0 IV/ F and Tournament The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-61 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN November 2022 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC What's New Winter'22- ALL '23 (release in December) 2023 Events Highlights ALL Holiday Events Roundup ALL Key Lime Academy ALL "Sustain" Module Creation "Bad Monkey" Debut ALL -Publicity PBS "Keys 200" Program ALL Support and Publicity -INTERNATIONAL UK/Europe Rel/Pitch • Canadian E-Release • World Travel Market ALL German Media ALL -Thanksgiving Discover America Day ALL -(Canada) Canada Influencer ALL Ambassador Visit 2 -EVENTS Key Largo Bridge Run V Mote's Ocean Fest IV) 11 (Islamorada) So. Fla. Symphony 2022- I/C 23 Season Release KW Powerboat Races 1 Taste of the Islands III SMART Ride 1 -Key West Film Festival I/C Day of the Dead (Afro C Roots) Big Pine/Lower Keys 1 I/C -Island Art Festival Cheeca All-American IV/F -Backcountry Tournament -Sugarloaf Showdown 1 I/F The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-62 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN December 2022 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC What's New Meetings ALL -Annual Issue E-News "Local Insights" ALL Rec's Series Launches Florida Keys Podcast ALL -Development (Ongoing) INTERNATIONAL -UK/ Europe Rel/Pitch • -Canadian E-Release • European Media Mission ALL Ireland and Germany) Canadian Zoomer ALL Integrated Promotion German LGBTQ+ ALL Campaign with Blu Media -EVENTS Key West Triathlon 1 New Year's Eve ALL Celebrations New Year's Eve Shoe 1 Drop -Islamorada Half Marathon 0 0 IV KW Home/Garden Tours 0 I/C -Fla. Keys Holiday Fest 0 0 IV Holiday Boat Parades 0 0 ALL Key West Holiday Fest 0 0 I/C and Inn Tours Islamorada Sailfish 0 IV/F T'ment KW Fishing Tournament 0 I/F Begins The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-63 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN January 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC NY Travel &Adventure ALL -Show IMM Media Marketplace ALL Local Insights Video Series ALL -Shoot Begins (Ongoing) INTERNATIONAL UK/Europe Rel/Pitch -Canadian E-Release • UK Visit USA Meet the ALL Media Networking Canadian Group Press ALL -Trip Canada Influencer ALL Ambassador Visit 3 Toronto Blogger Collective ALL Video Challenge -EVENTS OIRF Home Tours I/C -Orange Bowl Classic V Pops in the Park Concerts IV/C Uncorked Food &Wine IV/V Fla. Keys Celtic Fest III/C Baygrass Bluegrass Fest IV/C Island Boat Show III -Key West Half Marathon 1 Big Pine Nautical Expo 11 Key West Literary Sem. I/C -Kelly McGillis Classic 1 Key West Craft Show I/C Fla. Keys Seafood Fest 1 Mile 0 Fest 1 _KW Food &Wine Festival 1 Cheeca Presidential IV/F -Sailfish Tournament KW Kingfish Mayhem I/F The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-64 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN February 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support TDC Regular Meetings • DAC Regular Meetings • DOMESTIC Cultural E-News Issue ALL/C Miami Boat Show (Media) ALL/F Florida Huddle ALL Keys OTT Streaming ALL Channel Creation Begins "Keys 200" Dinner Event ALL FINTERNATIONAL UK/ Europe Rel/Pitch Canadian E-Release • Canada Influencer ALL Ambassador Visit 4 EVENTS Saltwater Sportsman Nat'l IV/F Seminar Series Upper Keys Garden Walk V Sombrero Beach Run III Presidential Family I/C Forum Old Island Days Art Fest I/C Tennessee Williams I/C -Birthday Events Begin KW Master Chefs Classic I/C KW Garden Club Tours I/C Winter Star Party II Cuda Bowl I, II/F "Connections Project" ALL/C Mural Tour The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-65 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN March 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC What's New Spring 2023 ALL "Own a City" Dallas 0 ALL -Broadcast and Support Passion-based Itinerary 0 ALL Development Keys Podcast Debuts 0 ALL Social Media-Style Video 0 ALL -Shoots Begin (Ongoing) INTERNATIONAL UK/ Europe Rel/Pitch -Canadian E-Release • ITB (Germany) and ALL LGBTQ+ Media Brunch FIMM Berlin (Germany) ALL IMM London (UK) I I I I I I I ALL EVENTS Conch Shell Blowing I/C Contest KWBGS GardenFest I/C Tennessee Williams I/C -Birthday Continues Marathon Seafood Fest III Bay Jam IV/C March Merkin I/F Tournament The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-66 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN April 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC LGBTQ+ Individual Media ALL -Visits Begin "Florida Keys 200" Group ALL -Press Trip Social Media Fishing ALL/F Contest Naval Base 200 Support 15 11 -INTERNATIONAL —UK/ Europe Rel/Pitch • Canadian E-Release • UK"Keys 200" Group ALL -Press Trip EVENTS UW Easter Egg Hunt IV Earth Day Events ALL Release RWO 7-Mile Offshore • Grand Prix Blue Angels 1) 11 Southernmost Air Spectacular Afro Roots Key West 0 I/C Taste of Key West 0 1 Papio Kinetic Sculpture 0 0 0 I/C Parade Seven Mile Bridge Run 0 0 0 111 Florida Keys Island Fest 0 0 IV -Mote Ocean Fest 0 0 1111 Conch Republic 0 0 0 1 Independence Celebration Herman Lucerne 0 0 IV/F -Memorial Tarpon Cup Marathon Premier Sailfish 0 0 III/F Tournament The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-67 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN May 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC "Soul-Centered Getaway" ALL -E-News Special Issue "Soul-Centered Getaway" ALL -Social Media Campaign "Soul-Centered Getaway" ALL -Solo Media Visits Begin "Soul-Centered Getaway" ALL Blog Series -Update Hurricane Plan ALL Hurricane Preparedness ALL -Industry Workshop I PW Show ALL -INTERNATIONAL UK/Europe Rel/Pitch • -Canadian E-Release • Canadian Group Press ALL -Trip EVENTS KW Songwriters Festival 0 1 -Key West Paddle Classic 0 1 Key West Whiskey Fest 0 1 Truman Symposium 0 I/C Afro Roots Islamorada 0 lV/C Minimal Regatta 0 1 Marathon Offshore Bull 0 Ill/F and Cow Tournament —Tarponian Tournament 0 Ill/F Nick Sheahan Dolphin 0 V/F Rodeo The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-68 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN June 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC What's New Summer ALL 2023 Media Visits with ALL Emergency Management LGBTQ+ Sea-to-Sea Flag 1 Anniversary Publicity -INTERNATIONAL —UK/ Europe Rel/Pitch • -Canadian E-Release • UK"Place That Shares ALL Your Values" Campaign German Mannschaft ALL Magazin Partnership Canadian TMAC Media ALL Marketplace & Conf. -EVENTS Key West Pride 1 CFK Swim Around KW 1 -Coralpalooza V/D I Love Stock Island Fest 1 I/C -Mango Fest Key West 1 Lower Keys Chamber 0 0 1 I/F Dolphin Tournament VFW Fishing Tournament 0 0 I/F Skippers Dolphin 0 0 V/F Tournament Don Hawley Tarpon Fly 0 0 IV/F Tournament Ladies Dolphin T'ment 0 0 IV/F -Gold Cup Tarpon T'ment 0 0 IV/F IFC Captains Cup 0 0 IV/F Dolphin Tournament Ladies Let's Go Fishing! 0 0 IV/F -Screamin' Reels Tourney The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-69 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN July 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support _TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC Keys OTT Streaming ALL -Channel Debuts "Florida Keys 200" Event ALL Support and Publicity LGBTQ+ "Locals Give ALL -Back" Blog Series Debuts INTERNATIONAL -UK/ Europe Releases • -Canadian E-Release • European Group Diving ALL/D -Media Trip UK Wanderlust"Keys ALL 200" Project EVENTS Underwater Music 11 Festival July 4 Events Roundup ALL _KW Mermaid Festival 1 Key Lime Festival 1 Mel Fisher Days 1 Hemingway Days 1 Hemingway 5k Run and 1 -Paddleboard Race -Florida Keys BrewBQ III Caloosa Cove Dolphin IV/F Tournament Key West Marlin I/F Tournament Del Brown Permit 1 I/F Tournament The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-70 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN August 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC What's New Fall 2023 ALL Social Media Team I s ALL -Content Gathering Social Media-Style Video ALL -Shoots Cont'd. Travel With Meaning ALL -Collaboration INTERNATIONAL -UK/ Europe Rel/Pitch • Canadian E-Release • -EVENTS Coral Reef Spawning ALL/D -Key West Lobsterfest 1 -Tropical Heat 1 The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-71 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING �PLAN September 2023 General PR Efforts Special Events PR Efforts Media Media PR Rep Advance/ Photos, Spot District/ FAM or Mission Present Wrap Video, Coverage/ Umbrella/ Project or Release Social Results Committee Support TDC Regular Meetings • DAC Regular Meetings • -DOMESTIC NLGJA Annual ALL -Convention (date TB "Keys Traveler" Magazine ALL Story Selection, Writi Diana Nyad Swim 10th ALL Anniversary Publicity -INTERNATIONAL —UK/ Europe Rel/Pitch • -Canadian E-Release • Canada's Visit Florida ALL -Media Event Canada's Discover 0 0 ALL America Day -EVENTS Womenfest 0 0 1 -Key West Brewfest 0 0 1 Heroes Tribute Weekend 0 0 111 REEF Lionfish Derby& 0 0 V/D Festival -Conch Scramble 0 0 IV Swim for Alligator Light 0 0 IV Take Stock in Children 0 V/F -Backcountry Challen The calendar is a blueprint for anticipated PR activity for the fiscal year. It should also be noted that not every PR activity or press release is included in this calendar. For example, each month the agency produces the Keys Traveler eNews, two LGBTQ+blogs and four mainstream blogs, in addition to creating social media channels content on a continuous basis. Special events listed require PR funding from event or district. C=Cultural Umbrella. D=Dive Umbrella. F=Fishing Comm. THE FLORIDA KEYS & KEY WEST COME AS, YOU AR.E(F-)' K-72 ................................................... I ppy,Yif/-; W Ila OM, J"M /10 ........... .......... .......... '01 .......... .......... ell FOOP OF The f IOFI"dd eys 0 KC31 16 NV &Kev A III comr,cis you cirr,@) 41 da- a -\O "ji Key West Big Pine Key&The Lower Keys .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN L. FLORIDA KEYS & KEY WEST FILM COMMISSION The purpose of the Florida Keys Film Commission is to build, support and market our destination to the entertainment and commercial film, television, and print industries worldwide while creating a positive economic impact in Monroe County. The Florida Keys offers film, television, and print production companies a unique backdrop to create their stories. With year-round sunshine and spectacular scenery, the Florida Keys natural setting is unique and cannot found anywhere else. More often than not, producers consider the Keys not just a location but rather a character in whatever story they are trying to tell. Our mission is twofold. First, we attract and promote film, television, print, commercial, and new media productions to the Florida Keys. Once here, we provide production support and facilitate access to filming locations throughout Monroe County by eliminating bureaucratic "red-tape." We serve as a single point of contact for, and a liaison between, the film industry and city, county, state, military and federal governmental agencies. To accomplish our mission, the duties of the film office include, but are not limited to: 0 Industry marketing and promotion. 0 Industry production support. 0 Sales and trade missions. 0 Brand development and maintenance. 0 Liaison services between producers and governmental entities/municipalities 0 Industry communications, education, and liaison services. 0 Local workforce development. State of the Industry Statewide, production activity has been strong this past year, with the state film office reporting a total of 1,196 projects that have been filmed in Florida as of June 21st, 2022. This has resulted in a total spend of almost $1.5 billion in the state, a record both in total spending and number of productions. This year we have had a very high-profile production shooting in the Keys. The Apple TV series Bad Monkey, based on the Carl Hiaasen novel of the same name, has been THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-1 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN filming in the Keys on and off since March. Season one (which consists of 10-hour long episodes) has been shooting mainly in Miami for budgetary purposes. Still, I anticipate a total of 5 weeks of total Keys-based production during season one. The biggest hurdle to getting more production in the Keys is currently room availability and room rates. Bad Monkey spent two weeks in the Lower Keys in March and spent almost two million dollars on housing alone. They spent their entire travel budget for 10 episodes in one two-week period. Television shows in the reality space tend to have a smaller footprint and can usually find the necessary rooms available in the Florida Keys. This past year we have had several high-profile reality shows film episodes, including The Real Housewives of Miami as well as The Jersey Shore. I will continue to pursue more of these types of shows. COVID is still an ongoing concern for Television and Film Production. Bad Monkey has had several rounds of cast and crew testing positive for COVID, slowing down production. Initially, they had hoped to wrap the 1st season in June, but now, due to several COVID shutdowns, the wrap date has been pushed into mid-August. Goals for 2022-2023 1. Expand destination awareness to marquee level television series and movie productions. 2. Capitalize on the premier of"Bad Monkey" Season One to have a cast member attend a sales mission in New York to drive attendance and awareness. 3. Explore the viability of developing a local film incentive to attract production to the Florida Keys. 4. Create an economic impact study on the revenue contributions of film production. 5. Develop a script writing workshop with a nationally recognized writer to help local writers develop screenplays that are set in the Florida Keys. 6. Host the Film Florida Annual meeting in June of 2023. Implementation Expand destination awareness to marquee-level television series and movie productions. THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN As Bad Monkey season one wraps production and launches on the Apple+ streaming network in the 4th quarter of 2022, there is an opportunity to use the success of that show to push the destination as a valid option for other productions. I will work with our Los Angeles-based state film office representative to push the destination as a filming location. Including a trip to Los Angeles to meet with producers and studios in person and creating a marketing video using interviews with Bad Monkey producers, crew members, and Carl Hiaasen about their experience shooting a major television show in the Florida Keys. One big focus of this outreach will be to Warner Brothers to push for a possible season two for Bad Monkey. Capitalize on the premier of Bad Monkey season one by having a cast member attend a sales mission in New York to drive influence and awareness. Bad Monkey has the potential to be a huge streaming success, and we want to capitalize on the launch of season one with a collaboration between the film office and our sales department. The show follows the book of the same name, taking place in the Florida Keys, Miami, and the Bahamas. The lead actor in the series is Vince Vaughan. While he would be outside our budget's reach, several memorable characters in the cast might be open to an in-person meet & greet/ photo opportunity at a Florida Keys sales event. The cast member I feel would be most receptive to this is Alex Moffat. He is a current cast member of Saturday Night Live and plays a hilarious recurring character in Bad Monkey that I believe will resonate with viewers. For this event, we are targeting the New York travel show at the Javits Center in January of 2023. Explore the viability of developing a local film incentive to attract production to the Florida Keys While the State of Florida does not offer a film incentive, several local film incentives are available. For example, the St Petersburg film office is very similar to the Florida Keys film office in that it is a part of their tourist development council and has created a local incentive using bed tax money. Their incentive program uses a paid product-placement approach that could work as a model for the Florida Keys. This approach allows them to help fund projects that push THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-3 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING PLAN the destination as a vacation destination. In addition, money is only paid to productions after the project is complete, allowing the incentive program to set out a clear list of deliverables and conditions that must be met to qualify for any money. I will work with the St. Petersburg film commissioner to examine their program and see how we can adapt it to the Florida Keys. Create an economic impact study on the revenue contributions of film production. I will work with Kelli Fountain to develop an economic impact study to understand the revenue contributions of film production in the Florida Keys including room nights, local spend and the tourism value of a show like Bad Monkey. Develop a script writing workshop with a nationally recognized writer. Time and again, the productions coming to the Florida Keys are here because their productions could not be shot anywhere else. The Florida Keys is a character in their production. Shows like Bloodline and Bad Monkey could not tell their stories without the backdrop of the Florida Keys. Even a monster hit like Ozark on Netflix could not occur in any location other than the Ozarks. To help develop future productions, I intend to bring to the Keys a nationally recognized screenwriter to do a public workshop for local writers. The Florida Keys has always been a draw for authors, with a vibrant local writing community. The workshop will be open to all levels of writers to develop stories and screenplays based in the Florida Keys. Film Florida Film Florida is a trade organization that was founded twenty plus years ago to promote Florida as a film destination. Its membership includes film commissions from around the state, labor unions, individuals, and businesses catering to the film, television, and print industry in Florida. We will renew our membership in Film Florida for the 2022-2023 fiscal year. Also, our film office, in conjunction with Film Florida, will organize co-branded marketing missions to significant production hubs in the United States, including Los Angeles and New York, when appropriate. THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Hosting the 2023 Film Florida Annual Meeting The Film Florida Annual meeting is hosted in a different location every year. It is a wonderful opportunity to showcase that region to the working men and women of the Florida film industry. We had planned to host the June 2022 Annual meeting here in the Keys, but because of the high room rate and occupancy, the meeting was rescheduled to Fort Lauderdale. For 2023, we have been asked to host the annual meeting in Key West. Sometime in mid to late June of 2023, we will play host to the executive board and the general membership for two days of meetings while showcasing the Florida Keys to the members of Film Florida. Industry Trade Shows, Film Festivals and Sales Missions Trade shows are venues where the Film Commission office has an opportunity to promote our destination directly to production companies. The chance to speak one-on- one with producers and directors, whether they currently have a project in the works or maybe in the planning stages of a future project, is invaluable. In addition, trade shows allow us to access decision-makers very high up in entertainment companies; executives we would have a hard time reaching in any other way. We have partnered with the state film office and Film Florida to promote and bring awareness of Florida and the Florida Keys as a film destination at various film festivals and sales missions. Targeted attendees are producers, directors, and executives in the independent film, television, and advertising industries. Attendance at the following industry trade shows, film festivals, and sales missions is proposed for the fiscal year 2022 — 2023: American Film Market / Location Expo — Los Angeles November 1st-6th, 2022: Over 7,000 industry professionals from more than 70 countries attend AFIVI in Los Angeles every year. They include acquisition and development executives, agents, directors, distributors, financiers, film commissioners, producers, writers, and all those who provide services to the motion picture industry. Location Expo is a part of AFIVI and is designed for Film Commissions, facilities, and government agencies from around the world to network and pitch decision-makers in the film and television industry. FOCUS - London THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-5 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN December 6th-8th, 2022: We plan on attending the FOCUS tradeshow in London this year, targeting location managers, producers, and directors in Europe and the UK. They provide excellent seminars, and the clientele attending represent some of the biggest names in the industry, such as the BBC and Lionsgate. The Florida Keys are a massive draw for European production companies, and attending this show allows us to reach out directly to this valuable market. NAPTE Miami January 16th-23rd, 2023: NAPTE Miami Conference brings content creators together in both the scripted and unscripted spaces with content buyers, distributors, advertisers, and influencers from around the globe. NAPTE takes place right in our backyard and is a great show to pitch to international producers. Real Screen Summit — Austin January 23rd-26th, 2023: This trade show focuses on producers in the unscripted space. It is a fabulous opportunity to meet directly with production companies and network executives. Being in such proximity allows us to pitch the Florida Keys directly to key decision-makers. South by Southwest — Austin March 10th-19th, 2023: SXSW is a film, music, and interactive media trade show held each year in March and is an excellent opportunity to meet the directors and producers of many films that premiere at this highly competitive festival encompassing interactive, film and music. We also help promote any Florida films, documentaries, or music at the festival. National Association of Broadcasters — Las Vegas April 15 th-1 9th 7 2023: NAB is the annual trade show produced by the National Association of Broadcasters, with an estimated attendance of over 100,000 broadcasters and content creators from 150 countries. It has been billed as the unrivaled event for content professionals in media and entertainment. New York Mission June 8th — 18th) 2023: We intend to partner with Film Florida to participate in the TriBeCa Film Festival and produce our very successful Apples and Oranges event. This event is held at a venue outside of the festival where invited producers, directors, and THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-6 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING �PLAN production executives mingle with producers who grew up in or were educated in Florida. Los Angeles Mission June 26 th-J une 30th) 2023: The association of Film Commissions International produces an LA-based event offering a series of targeted networking opportunities with physical production executives across film and television, independent producers, location managers, short-form content creators, new media developers, and more. This event, known as AFCI week, is very well attended by the production executives at the major Hollywood studios and independent producers. Toronto International Film Festival September 7 th - 17 th, 2023: TIFF is one of the premier film festivals in the world and draws industry participants from across film and television. In conjunction with the festival, TIFF produces a trade conference of international producers, directors, and executives that focuses on documentary and unscripted content creation. As members of Film Florida, we will be hosting a marketing event targeting independent film producers and supporting any Florida entrants in the festival. Film Florida Quarterly Meetings These meetings are an opportunity for the various councils to meet along with the Executive Board. Legislative, marketing, trade shows, and advertising missions are discussed, voted upon, and implemented. Location Scouts Once a production company has been supplied with location photos, video, and requested information, the production company may send a location scout or location manager to take photographs of the areas. On these occasions, the Film Commissioner meets with and escorts the location scout to possible shoot sites in Monroe County. At times, this effort requires the hiring of a helicopter and driving out of county to pick up or drop off the scout from Miami International or Fort Lauderdale Airports. Once the location scout provides the production company with their photographs, a second and possible third scout may involve the producer, director, art director, and location manager. Again, the Film Commissioner provides escort and possibly transportation for the scout. Efforts made by the film office and local businesses during these scouts can strongly influence the outcome of a location decision. THE FLORIDA KEYS & KEY WEST COME AS YOU ARE(P_J L-7 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING PLAN Location Shoots When a film, television, video, or still shoot client decides to shoot on location in the Florida Keys, the Film Commission office provides continued assistance, dependent upon the production company's need. This assistance may include helping with permitting, facilitating discussions and meetings with government officials, law officers, owners or managers of businesses and lodging properties. This office then assists in locating crew to work on the project, establishing contacts for specific equipment or props, hotel room and restaurant possibilities, and a myriad of unforeseen requests. The Film Commission office also provides information and assistance to the lodging, crew, and property owners in the Keys if they have questions or concerns regarding the shoot. Information is provided as to what to expect and what to ask for from production using their property. The Film Commissioner intends to facilitate a successful experience for the production company, local crew and facilitate a positive economic impact for the community. Public Relations Opportunities The Film Commissioner will continue to work with Newman PR and industry publications, as well as publicists for production companies, to identify PR opportunities in print and broadcast media for the Florida Keys & Key West as allowed by the production. With the Launch of Bad Monkey in the 4 th quarter of 2022, there will be an opportunity to expand upon PR that Apple will be doing for the show. Advertising Opportunities The film office works with Tinsley Advertising to produce hi-quality and creative messaging to promote the Florida Keys as a film destination. These ads will be in film festival programs, trade show publications, and industry magazines. Measurability A breakdown of which production companies have utilized the Florida Keys as a location is submitted with every TDC report. This breakdown includes room nights per production and budgetary numbers when known. We also try to include the total number of locals hired when that information is available. THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-8 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN Budget FY 2022 = 2023 Film Industry Trade Shows and Events ..........................................................$40,000 Registration and Show/Event Expenses TravelExpenses................................................................................................$30,000 Air Fare, Lodging, Meals, In-county mileage Duesand Fees...................................................................................................$12,750 Association of Film Commissioners International, Film Florida, Woman in Film Location Promotion ..........................................................................................$18,000 Promotional materials, vehicle rentals (boat/helicopter and auto rental for location scouts) and escorting location shoots Website/Social Media........................................................................................$15,000 The Florida Keys & Key West website, Reel-Scout database, Maintenance and support OfficeExpense ..................................................................................................$12,000 Communications .................................................................................................$2,250 Postage, office phone, shipping. E & P for Production Executives........................................................................$2,500 LocationContent...............................................................................................$20,000 Photographer, Videographer, Location Site Surveys Promotions ........................................................................................................$27,500 Total..................................................................................................................$180,000 THE FLORIDA KEYS & KEY WEST COME AS YOU ARE° L-9 f ' N ri li 11 I y F y "P V �I. V' Y ni i I d e,y 0 M If II u A I ^� it i f � � r r i v i � P ;,, "r�i p 1, i ;,�4 ,r,�,I� /•r 9y,%,If" ,. � Y.. �,��"„ r �, ',1,, "g'a, �" %fir 1 ✓I U vw�i 14 r i r p � r t«. r p r� ' G � rV u, y 1 { ve i f c ^ o ' I i II � v vµ r- o, i The f IOFI"dd eys &Key A ®® A'\ 00 �a mPi JJG Mai F t Key West Big Pine Key&The Lower Keys MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN M. Market Research In the simplest terms, marketing research tells us where we are going, how to get there and how to know we have successfully arrived. An effectual marketing research program transforms a multitude of data gathered from wide-ranging sources into clear, insightful analysis that generates actionable marketing strategies. Such a program delivers a competitive advantage to the destination. Marketing Research also instills the voice of our customer into the marketing process. By engaging our potential and actual visitors through research, we gain insight into their behavior and travel motivators. Through careful analysis of potential and actual visitor data, we can identify when it may be appropriate to redirect our marketing strategies to better attract, and satisfy, our target markets. Marketing Research needs to be carried out regularly because of the constantly changing environment in which we operate, due to shifts in consumer tastes, technological advances, changes in economic conditions, and our dynamically changing world. Objectives The objectives of the Market Research program are: 1. To evaluate and measure the attainment of our overall marketing goals and strategic objectives. 2. To conduct ongoing primary data collection studies of actual visitors to the Florida Keys & Key West, as well as potential visitors. 3. To continuously gather and track data to inform the development and execution of the marketing plan, and any ad-hoc shifts in marketing strategy (e.g., tropical cyclones, economic downturn, environmental crisis, etc.). 5. To coordinate with other staff departments, the agencies, and the public and private sectors, in the provision and use of applied, actionable research; to inform the destination marketing decision making processes and measure effectiveness. 6. To identify insightful, timely, cost-efficient sources of information regarding travel and tourism trends, consumer sentiment and economic indicators and interpret the overall trends in the context of our destination. 7. To further the understanding and utilization of emerging technologies in the field of market research and strategic marketing. THE FLORIDA KEYS & KEY WEST COME AS YOU AR.E° M-1 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING PLAN GOALS: The 2022-2023 goals of the Market Research program are: 1. Develop an LGBTQ+ market study. 2. Re-launch the Visitor Profile Intercept Study. 3. Attend a consumer show in a destination with new direct flight route and complete an attendee survey to gauge post-covid travel sentiment. 4. Explore key motivators and influencers for international in-bound visitors in selecting the Florida Keys & Key West as a sun and beach destination. 5. Develop a study focusing on the impact the current economic situation and inflation has had on consumer spending and its impact on travel. Research Methods Every research study begins with the formation of a question; what do we need to know? Once this has been established, the methodology available to answer the question is identified. A research design is then developed. Research designs may be either qualitative or quantitative in nature. Elements of both designs may also be used together in mixed-methods studies. Qualitative research deals in words, images, and tends to be more exploratory and less structured than quantitative research. Qualitative research includes focus groups, in- depth interviews, and observational techniques, such as the mystery shopper. While the results of focus groups reflect only a very small segment of the target market, the findings can offer a far more in-depth understanding of the target's perspectives or opinions than is otherwise obtainable through quantitative surveys. Qualitative research can provide insights into the underlying research problem to better develop quantitative research for conclusive data. Quantitative research focuses on numbers, logic, and the objective; providing quantifiable responses to a specific question obtained from a statistical sampling of a target population. While quantitative data collection techniques can vary depending on the sampling design and the type of information to be collected, the traditional empirical quantitative technique in market research is the survey questionnaire. By administering a survey to a random sample of a population, one can draw inferences about the behavior of an entire population. The medium by which the survey is implemented can include mail, telephone, face-to-face interviews, e-mail, mobile devices, and the web. THE FLORIDA KEYS & KEY WEST COME AS YOU AR.E° M-2 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING �PLAN Implementation Research focusing on potential visitors (inquirers) to the Florida Keys & Key West: Telephone and email visitor inquiries are being tracked through Google Forms. Surveys conducted via these inquiries will be summarized in monthly reports for each district, and the County overall. The reports shall include the origin of the inquirer, advertising source that prompted the inquiry and more. AT&T business reports will provide quantity of all calls made to the 1-800 generic and district numbers. Software and report functions will be maintained and upgraded as needed. We will report on the wealth of data gleaned from the Key West Business Guild's Gay and Lesbian via Google forms as well. Research focusing on actual visitors to the Florida Keys & Key West: Intercept interviews with visitors to the Florida Keys & Key West continue to be the cornerstone of our research efforts with respect to actual visitors. A newly launched Visitor Profile Survey will gather demographics, party composition, expenditures, activity, length of stay, reason for visit, trip planning and satisfaction data from visitors to the Keys. 'Special topic' questions will be added on an as-needed basis. Smith Travel Research data will continue to be utilized to gauge lodging industry performance. This includes: a monthly occupancy, average daily rate and RevPAR report for Monroe County, Key West, Key West small lodging, Key Largo, Islamorada, Marathon, and Monroe County excluding Key West; and weekly reports on daily occupancy, average daily rates and RevPAR for Monroe County, Key West and the Middle and Upper Keys combined. These weekly reports not only provide a useful means by which to assess the impact of special events and lodging performance over holiday periods but also provide us with quicker turnaround of lodging data than available under the monthly schedule. As a basis of comparison, we will also utilize Smith Travel data to track monthly performance of the top 10 markets within the state of Florida. Additionally, we will use Key Data to track vacation rental monthly occupancy, average daily rate, and RevPAR similar to Smith Travel. We will also utilize TravelClick's Demand 360 reporting which provides forward looking occupancy, average daily rates, and RevPAR for lodging properties. These monthly reports will overview occupancy, average daily rate, and RevPar for Monroe County as a whole. Datafy is a new tool to the Research Department and will be utilized for Monthly analysis of geolocation data provided from mobile devices observed within Clusters & Points of Interest (POI) along with strategic planning services. Areas can be geofenced to capture sample sizes of devices and then statistically modeled to estimated visitor volumes, visitor origins, trip lengths and more. THE FLORIDA KEYS & KEY WEST COME AS YOU AR.E(�)' M-3 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022­2023 MARKETING �PLAN Fulfillment of 2022-2023 Research Goals: 1. We will create a study to deeply examine the Florid Keys & Key West LGBTQ+ visitor and their travel nuances. The general areas of study will include planning behavior, frequency of trips, booking behavior, safety concerns, accommodation preference, and use of social media platforms. The study will also assess attitudes, brand perception, and barriers to visitation. 2. As mentioned earlier, Intercept interviews will continue to be the cornerstone of our research efforts with respect to actual visitors. We recently contracted with Rockport Analytics. This study will profile overnight visitors, by season and district of the Florida Keys, in terms of demographics, psychographics, tripographics and type of visitor, tracking changes over time. The strategic implications of this information will be to direct the marketing, advertising, and sales efforts. 3. The sales team attends several consumer shows throughout the year. A study will be done at a show in a city that recently had a direct flight to Key West added. A survey will be developed to gauge attendee post-covid travel sentiment as well as gauge new direct route effectiveness. This survey will be deployed through survey monkey which offers a QR code that can be scanned on an Pad or the attendee's personal smart phone. 4. Global long-haul travel has been at a stand-still since roughly March 2020, however the U.S. is now slowly, and safely welcoming back international inbound travel. An international survey will be conducted through our Agencies of Record and/or partnership with Visit U.S.A. to gain greater insight on the U.S. travel sentiment of these international visitors. We will explore what might make them select the Florida Keys & Key West as a travel destination over other sun and beach destinations as well as identify key motivators and influencers in selecting this destination. 5. The latest U.S. Travel Association forecast projects that travel will remain resilient, despite high inflation and an overall decline in consumer sentiment. That said, with the daily mentions of possible recession and continued rise in gas pricing, how long will this sentiment remain. We will develop a study focusing on the impact the current economic situation and inflation has on consumer spending and its future impact on travel. THE FLORIDA KEYS & KEY WEST COME AS YOU AR.E(�)' M-4 MONROE COUNTY TOURIST DEVELOPMENT COUNCIL 2022-2023 MARKETING PLAN Measurability The above outlined Market Research projects will include stated objectives, outlined in the form of a research question, the information expected to be obtained by the project, and the budget for the study. Each project will be evaluated after completion to determine if the stated objectives were met, and to assess the value of the information collected. Additionally, the Market Research department will provide the means for evaluating the goals and objectives of other staff departments and the agencies of record. Market Research Budget Visitor Profile Study $ 125.,000.00 Occupancy and ADR reports STR $ 30,000.00 Travel Click Demand 360 reports $ 45,.000.00 nSight and nCompass $ 20,000.00 Datafy $ 35,.000.00 Key Data Vacation Rental Reports $ 35,000.00 Project Resources $ 325,,000.00 LGBTQ+ $ 49,500.00 Consumer show and study $ 25.,000.00 International Visitation study $ 49,.500.00 Economic impact/inflation study $ 49,500.00 Other Project Resources and Salary $ 151.,500.00 Purchase of secondary Secondary Research research $ 40.,000.00 Online and mobile survey software, tableau and additional software Operations upgrades, survey incentives $ 25,000.00 Memberships,telephone, postage., computer equipment, conference/seminar Misc. attendance $ 20.,000.00 Total $700.,000.00 THE FLORIDA KEYS & KEY WEST COME AS YOU AR.E° M-5 Mi II j _ I I II L I " I 2022-2023 MARKETING I Section Four: Evaluation The final area of a marketing plan consists of assessing the effectiveness of our programs. Evaluation is a systematic approach to assessing the performance and improving the efforts of the TDC and its marketing plan. It is systematic in that there is usually a three (3) stage process of(1) gathering data, (2) analyzing the data and (3) how we use that information to improve our program. Though the TDC has different ways of tracking our marketing and sales efforts, there are several common measurement factors used in assessing the level of a program's performance. The TDC Market Research Department along with an outsourced research company regularly conducts visitor profile analysis and monitors marketing effectiveness through surveys, studies, and other research techniques that will give measurable results. In the marketing strategies, methods and implementation sections of the marketing plan, each area (advertising, sales, public relations, film commission) includes specialized evaluation criteria to measure performance. Accountability assessment is the sound measurement of the extent to which stated goals of a specific marketing effort are being or will be achieved. Accountability assessment not only measures performance, but also enables review of the adequacy of our goals and provides us with guidance as to how future marketing performance can be maximized. Having the ability to make quick adjustments in our marketing is also an important element of our program. Being able to gather and analyze data in a timely manner gives us the ability to make changes in our plan. We are making every attempt to develop an orderly planning process which includes a clear statement of goals to be attained in the time frame outlined. Those goals are reached through a series of marketing strategies and methods, each of which can and should be measured. The measurement techniques should be designed objectively, without preconceived notions of the results and without a design which attempts to prove something works. Such methods include: • Pre/post tracking studies, which measure users and non-users of our marketing efforts. Why someone did not respond is as important as why someone did. • Comprehensive studies of how travel information is delivered and used by the potential visitor. • Qualitative analysis to learn what works in marketing our area, both in the short and long term. Our assessment of the plan should not only grade our current efforts, but should help show us how to make adjustments and be more effective in subsequent years. Some of the criteria or techniques that can be used or may be planned by the TDC this year to assess program effectiveness include: COMEASYOUARE",- N-1 Mi II j _ I I II L I " I 2022-2023 MARKETING I • nSight for Travel reports • Google forms Chamber's reports • Visitor Profile Survey reports • Smith Travel Research Report • Travelclick Demand 360 • Economic & tourism indicators • AT&T call reports • Bed tax revenues report • Sales tax revenues report • Airport enplanements and deplanements • Internet marketing click-through counts • Google analytics Web Analysis • Web site user demographics reports • Advertising CTR percentages • Rootrez website booking engine analytics • Social Media user demographic reports • Social Media monitoring and analysis • European agencies' reports • Annual tour operator inventory reports • Conversion studies • Online surveys or mobile surveys • Perception and behavioral research In summary, we need to know what marketing efforts are working; what are not; and make the appropriate adjustments in the quickest period of time to ensure the success of our decision-making process. 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