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Item C02BOARD OF COUNTY COMMISSIONERS AGENDA ITEM SUMMARY MEETING DATE: 8/20/08 DIVISION: COUNTY ADMINISTRATOR BULK ITEM: YES DEPARTMENT: AIRPORTS STAFF CONTACT PERSON: Peter Horton Phone: 292-3518 AGENDA ITEM WORDING: Approval of Janitorial Services Renewal Agreement with Class Act Cleaning Services, at the Key West International Airport. ITEM BACKGROUND: Original agreement term ended June 19, 2008. Renewal is for one year, with option to renew for two additional one year periods. PREVIOUS RELEVANT BOCC ACTION: Approval of current agreement, 6/20/07. Approval of month to month services, pending new agreement, 5/21/08. CONTRACT/AGREEMENT CHANGES: Extends term of agreement to 6/19/09, and adjusts contract sum. STAFF RECOMMENDATION: Approval TOTAL COST: $13,302.79 per month COST TO AIRPORT: $13,302.79 per month COST TO PFC: None COST TO COUNTY: None REVENUE PRODUCING: No BUDGETED: Yes SOURCE OF FUNDS: Airport Operating Funds AMOUNT PER MONTH /YEAR: APPROVED BY: County Attorney X OMB/Purchasing X Risk Management X DOCUMENTATION: Included X DISPOSITION: /bev AO 11 /06 Not Required AGENDA ITEM # MONROE COUNTY BOARD OF COUNTY COMMISSIONERS CONTRACT SUMMARY Contract # Contract with: Class Act Cleaning Services Effective Date: June 20, 2008 Expiration Date: June 19, 2009 Contract Purpose/Description: Janitorial Services for the Key West International Airport Contract Manager: Bevette Moore # 5195 Airports - Stop # 5 (name) (Ext.) (Department/ Stop) for BOCC meeting on: 8/20/08 Agenda Deadline: 8/5/08 CONTRACT COSTS Total Dollar Value of Contract: $13,302.79, per month Current Year Portion: --$39,908.00 Budgeted? Yes Account Codes: 404-63001-530-340 Grant: No County Match: None ADDITIONAL COSTS Estimated Ongoing Costs: n/a For: . (not included in dollar value above) (eg. maintenance, utilities, janitorial, salaries, etc.) Date In Airports Director Risk Management u O. M.B./Purc asing c County Attorney Comments: CONTRACT REVIEW Changes Needed Yes No () (ty Reviewer County Attorney Date Out RECEIVED JUL 2 3 2008 . AIRPORT ADMIN. JANITORIAL SERVICES RENEWAL AGREEMENT THIS JANITORIAL SERVICES RENEWAL agreement is entered into by and between MONROE COUNTY, a political subdivision of the State of Florida, hereafter "Owner" or "County", and CLASS ACT CLEANING SERVICES, LLC., hereafter "Contractor". WHEREAS, on the 20th day of June, 2007, the parties entered into a Contract For Janitorial Services at Key West International Airport, hereafter original agreement. A copy of the original agreement is attached to this renewal agreement and made a part of it; and WHEREAS, the original agreement term ended on June 19, 2008 but the parties desire to renew the original agreement an additional 1 year; now, therefore, IN CONSIDERATION of the mutual promises and covenants set forth below, the parties agree as "follows: Paragraph 2 of the original agreement is amended to read: 2. Contract Sum. The County shall pay to the Contractor for the faithful performance of said service on a per month in arrears basis in each of twelve (12) months. The Contractor shall invoice KWIA monthly for janitorial services performed under the Specifications contained herein. The Contract amount shall be Thirteen Thousand, Three Hundred Two Dollars and Seventy-nine cents ($13,302.798) per month. Paragraph 4 of the original agreement is amended to read: 4. Term of Contract/Renewal. a) This contract shall be for a period of one year commencing on June 20, 2008 and terminating on June 19, 2009. b) Upon completion of the term of this renewal period, the parties shall have the option to renew for two additional one year periods. The contract amount agreed to herein may be adjusted annually, on the renewal date of each year, by a percentage equal to the percentage increase in the CPI for urban consumers for the preceding calendar year. c) Should additional service be required at KWIA on a permanent basis, the additional specific tasks, and costs for these tasks, will be mutually agreed upon in writing, and approved by the Airport Manager and by the contractor. 3. Except as set forth in paragraphs one and two of this Janitorial Services Renewal Agreement, in all other respects, the terms and conditions of the original agreement remain in full force and effect. IN WITNESS WHEREOF, the parties hereto have set their hands and seals the day and year first above written. (SEAL) COMMISSIONERS ATTEST: DANNY L. KOLHAGE, CLERK This Deputy Clerk �G 2 L.�. Witnesses % tit was prep t,` 1 ( "/ 4 � J. Merca I BOARD OF COUNTY OF MONROE COUNTY, FLORIDA Mayor/Chairperson CLASS A N G SERVICES By Titles"�� .red and approved(As to form by: { J Assistant-1 n Attorney Flc6aa Bar N .: 0084050 P.O. Box 1026 Key West, FL 33041-1026 (305) 292-3470 CONTRACT FOR JANITORIAL SERVICES KWIA THIS CONTRACT, made and entered into this _-N'�day of!" 2007, by and between the BOARD OF COUNTY COMMISSIONERS OF 1146NROE COUNTY, FLORIDA (County) and CLASS ACT CLEANING SERVICES, LLC., (Contractor). The parties hereto, for the considerations herein set forth, mutually agree as follows: 1. Scope of Work. The Contractor shall provide janitorial services at the Key West International Airport, including all necessary equipment required in the performance of same, and perform all of the work described in the Specifications Option 1 (Exhibit A), and his Bid (Exhibit A-1) attached hereto and incorporated as part of this document. The Contractor shall insure all exterior doors are locked upon their departure after business hours. 2, Contract Sum. The County shall pay to the Contractor for the faithful performance of said service on a per week in arrears basis for each of twelve (12) months. The Contractor shall invoice KWIA weekly for janitorial services performed under the Specifications contained herein. The Contract amount shall be Twelve thousand, nine hundred and seventy-eight dollars and thirty-four cents per month ($12,978.34 per month). 3. Contractor's Acceptance of Conditions. a) The Contractor hereby agrees that he has carefully examined the sites and has made investigations to fully satisfy himself that such sites are correct and suitable ones for this work and he assumes full responsibility therefore. The provisions of the Contract shall control any inconsistent provisions contained in the Specifications. All Specifications have been read and carefully considered by the Contractor, who understands the same and agrees to their sufficiency for the work to be done. Under no circumstances, conditions, or situations shall this Contract be more strongly construed against the County than against the Contractor (and his Surety, if applicable). 46 b) Any ambiguity or uncertainty in the Specifications shall be interpreted and construed by the Airport Manager, and his decision shall be final and binding upon all parties. c) The passing, approval, and; or acceptance of any part of the work or material by the County shall not operate as a waiver by the County of strict compliance with the terms of this Contract, and Specifications covering said work. Failure on the part of the Contractor, immediately after Notice to correct workmanship sliall entitle the County, if it sees fit, to correct the same and recover the reasonable cost of such replacement and/or repair from the Contractor, who shall in any event be jointly and severally liable to the County for all damage, loss, and expense caused to the County by reasons of the Contractor's breach of this Contract and'or his failure to comply strictly and in all things with this Contract and ",ith the Specifications. 4. Term of Contract'Renewal. a) This Contract shall be for a period of one year commencing on the date of the signature of the last party to sign and terminating one year later. b) The parties shall have the option to renew this agreement after the first year, for three additional one year periods. The contract amount agreed to herein may be adjusted annually, on the renewal date of each year, by a percentage equal to the percentage increase in the CPI for urban consumers for the preceding calendar year. c) Should additional service be required at KWIA on a permanent basis, the additional specific tasks, and costs for these tasks, will be mutually agreed upon in writing, and approved by the Airport Manager and by the Contractor. 5. Independent Contractor. At all times and for all purposes under this agreement the Contractor is an independent contractor and not an employee of the Board of County Commissioners for Monroe County. No statement contained in this agreement shall be construed so as to find the contractor or any of hislher employees, contractors, servants, or agents to be employees of the Board of County Commissioners for Monroe County. 6. Assignment. The Contractor shall not assign this agreement, except in writing and with the prior written approval of the Board of County Commissioners for Monroe County and Contractor, which approval shall be subject to such conditions and provisions as the Board and Contractor may deem necessary. This agreement shall be incorporated by reference into any assignment and any assignee shall comply with all of the provisions of this agreement. Unless expressly provided for therein, such approval shall in no manner or event be deemed to impose any obligation upon the Board in addition to the total agreed -upon price of the services/goods of the contractor. 7. Compliance with the Law. In providing all services/goods pursuant to this agreement, the contractor shall abide by all statutes, ordinances, rules and regulations pertaining to, or regulating the provisions of, such services, including those now in effect and hereinafter adopted. Any violation of said statutes ordinances, rules and regulation shall constitute a material breach of this agreement and shall entitle the Board to terminate this contract immediately upon delivery of written notice of termination to the contractor. The Contractor shall possess proper licenses to perform work in accordance with these specifications throughout the term of this contract. 8. Insurance. Prior to execution of this agreement, the Contractor shall furnish to the County Certificates of Insurance for the following coverage: Workers Compensation - $500,000 Vehicle Liability - $300,000 (CSL) General Liability - $500,000 (CSL) Employee Dishonesty- $100,000 9. Indemnify and Hold Harmless. Contractor is liable for and must fully, defend, release, discharge, indemnify and hold harmless the COUNTY, the members of the County Commission, County officers and employees, and County agents and contractors, and the State, its officers and employees, from and against any and all claims, demands, causes of action, losses, costs and expenses of whatever type - including investigation and witness costs 2 and expenses and attorneys' tees and costs - that arise out of or are attributable to the Contractor's operations on the premises except for those claims, demands, damages, liabilities, actions, causes of action, losses, costs and expenses that are the result of the sole negligence of the COUNTY. The extent of Contractor's liability is in no way limited to, reduced, or lessened by the insurance requirements contained elsewhere within this agreement. 10. Records. Contractor shall maintain all books, records, and documents directly pertinent to perfonnance under this Agreement in accordance with generally accepted accounting principles consistently applied. Each party to this Agreement or their authorized representatives shall have reasonable and timely access to such records of each other party to this Agreement for public records purposes during the tenn of the Agreement and for four years following the tennination of this Agreement. If an auditor employed by the County or Clerk detemlines that monies paid to Contractor pursuant to this Agreement were spent for purposes not authorized by this Agreement, the Contractor shall repay the monies together with interest calculated pursuant to Sec. 55,03, FS, running from the date the monies were paid to Contractor. 11. Governing Law, Venue, Interpretation, Costs, and Fees. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida applicable to contracts made and to be performed entirely in the State. In the event that any cause of action or administrative proceeding is instituted for the enforcement or interpretation of this Agreement, the County and Contractor agree that venue will lie in the appropriate court or before the appropriate administrative body in Monroe County, Florida. The County and Contractor agree that, in the event of conflicting interpretations of the tenns or a tenn of this Agreement by or between any of them the issue shall be submitted to mediation prior to the institution of any other administrative or legal proceeding. 12. Severability. if any term, covenant, condition or provision of this Agreement (or the application thereof to any circumstance or person) shall be declared invalid or unenforceable to any extent by a court of competent jurisdiction, the remaining terms, covenants, conditions and provisions of this Agreement, shall not be affected thereby. and each remaining term, covenant, condition and provision of this Agreement shall be valid and shall be enforceable to the fullest extent pennitted by law unless the enforcement of the remaining terms, covenants, conditions and provisions of this Agreement would prevent the accomplishment of the original intent of this Agreement. The County and Contractor agree to reform the Agreement to replace any stricken provision with a valid provision that comes as close as possible to the intent of the stricken provision. 13. Attorney's Fees and Costs. The County and Contractor agree that in the event any cause of action or administrative proceeding is initiated or defended by any party relative to the enforcement or interpretation of this Agreement, the prevailing party shall be entitled to reasonable attomey's fees, court costs, investigative, and out-of-pocket expenses, as an award against the non -prevailing party, and shall include attorney's fees, courts costs, investigative, and out-of-pocket expenses in appellate proceedings. Mediation proceedings initiated and conducted pursuant to this Agreement shall be in accordance with the Florida Rules of Civil Procedure and usual and customary procedures required by the circuit court of Monroe County. 3 14. Binding Effect. The terms, covenants, conditions, and provisions of this Agreement shall bind and inure to the benefit of the County and Contractor and their respective legal representatives, successors, and assigns. 15. Authority. Each party represents and warrants to the other that the execution, delivery and performance of this Agreement have been duly authorized by all necessary County and corporate action, as required by law. 16. Claims for Federal or State Aid. Contractor and County agree that each shall be, and is, empowered to apply for, seek, and obtain federal and state funds to further the purpose of this Agreement; provided that all applications, requests, grant proposals, and funding solicitations shall be approved by each party prior to submission. 17. Adjudication of Disputes or Disagreements. County and Contractor agree that all disputes and disagreements shall be attempted to be resolved by meet and confer sessions between representatives of each of the parties. If no resolution can be agreed upon within 30 days after the first meet and confer session, the issue or issues shall be discussed at a public meeting of the Board of County Commissioners. If the issue or issues are still not resolved to the satisfaction of the parties, then any party shall have the right to seek such relief or remedy as may be provided by this Agreement or by Florida law. 18. Cooperation. In the event any administrative or legal proceeding is instituted against either party relating to the formation, execution, performance, or breach of this Agreement, County and Contractor agree to participate, to the extent required by the other party, in all proceedings, hearings, processes, meetings, and other activities related to the substance of this Agreement or provision of the services under this Agreement. County and Contractor specifically agree that no party to this Agreement shall be required to enter into any arbitration proceedings related to this Agreement. 19. Nondiscrimination. Contractor will comply with all Federal and Florida statutes, and all local ordinances, as applicable, relating to nondiscrimination. These include but are not limited to: 1) Title VI of the Civil Rights Act of 1964 (PL 88-352) which prohibits discrimination on the basis of race, color or national origin; 2) Title IX of the Education Amendment of 1972, as amended (20 LJSC ss. 1681-1683, and 1685-1686). which prohibits discrimination on the basis of sex; 3) Section 504 of the Rehabilitation Act of )973, as amended (20 USC s. 794), which prohibits discrimination on the basis of handicaps; 4) The Age Discrimination Act of 1975; as amended (42 USC ss. 6101-6107) which prohibits discrimination on the basis of age; 5) The Drug Abuse Office and Treatment Act of 1972 (PL 92-255), as amended, relating to nondiscrimination on the basis of drug abuse; 6) The Comprehensive Alcohol Abuse and Alcoholism Prevention, Treatment and Rehabilitation Act of 1970 (PL 91-616), as amended, relating to nondiscrimination on the basis of alcohol abuse or alcoholism: 7) The Public Health Service Act of 1912, ss. 523 and 527 (42 USC ss. 690dd- 3 and 290ee-3), as amended, relating to confidentiality of alcohol and drug abuse patent records; 8) Title Vlll of the Civil Rights Act of 1968 (42 USC s. et seq.), as amended, relating to nondiscrimination in the sale, rental or financing of housing; 9) The Americans with Disabilities Act of 1990 (42 USC s. 1201 Notc), as may be amended from time to time, relating to nondiscrimination based of disability; 10) Secs. 13-101, et seq., Monroe County 4 Code, relating to discrimination based on race, color, sex, religion, disability, national origin, ancestry, sexual orientation, gender identify or expression, familial status or age; I I ) Any other nondiscrimination provisions in any Federal or State statutes which may apply to the parties to, or the subject matter of, this agreement. The Contractor expressly understands that upon a detennination by a court of competent jurisdiction that the Contractor has discriminated against any person. this agreement automatically terniinates without any further action on the part of any party, effective the date of the Court order. 20. Covenant of No Interest. County and Contractor covenant that neither presently has any interest, and shall not acquire any interest, which would conflict in any manner or degree with its performance under this Agreement, and that only interest of each is to perform and receive benefits as recited in this Agreement. 21. Code of Ethics. County agrees that officers and employees of the County recognize and will be required to comply with the standards of conduct for public officers and employees as delineated in Section 112.313, Florida Statutes, regarding, but not limited to, solicitation or acceptance of gifts; doing business with one's agency; unauthorized compensation; misuse of public position, conflicting employment or contractual relationship; and disclosure or use of certain information. 22. No Solicitation/Payment. The County and Contractor warrant that, in respect to itself, it has neither employed nor retained any company or person, other than a bona fide employee working solely for it, to solicit or secure this Agreement and that it has not paid or agreed to pay any person, company, corporation, individual, or firm, other than a bona fide employee working solely for it, any fee, commission, percentage, gift, or other consideration contingent upon or resulting from the award or making of this Agreement. For the breach or violation of the provision, the Contractor agrees that the County shall have the right to tenninate this Agreement without liability and, at its discretion, to offset from monies owed, or otherwise recover, the full amount of such fee, commission, percentage, gift, or consideration. 23. Public Access. The County and Contractor shall allow and permit reasonable access to, and inspection of, all documents, papers, letters or other materials in its possession or under its control subject to the provisions of Chapter 119, Florida Statutes, and made or received by the County and Contractor in conjunction with this Agreement; and the County shall have the right to unilaterally cancel this Agreement upon violation of this provision by Contractor. 24. Non -Waiver of Immunity. Notwithstanding he provisions of Sec. 286.28, Florida Statutes, the participation of the County and the Contractor in this Agreement and the acquisition of any commercial liability insurance coverage, self-insurance coverage, or local government liability insurance pool coverage shall not be deemed a waiver of immunity to the extent of liability coverage, nor shall any contract entered into by the County be required to contain any provision for waiver. 25. Privileges and Immunities. All of the privileges and immunities from liability, exemptions from laws, ordinances, and rules and pensions and relief, disability. workers' compensation, and other benefits which apply to the activity of officers. agents, or employees of any public agents or employees of the County, when performing their respective functions under this Agreement within the territorial limits of the County shall apply to the same degree and extent to the performance of such functions and duties of such officers, agents, volunteers, or employees outside the territorial limits of the County. 26, Legal Obligations and Responsibilities. Non -Delegation of Constitutional or Statutory Duties. This Agreement is not intended to, nor shall it be construed as, relieving any participating entity from any obligation or responsibility imposed upon the entity by law except to the extent of actual and timely performance thereof by any participating entity, in which case the performance may be offered in satisfaction of the obligation or responsibility. Further, this Agreement is not intended to, nor shall it be construed as, authorizing the delegation of the constitutional or statutory duties of the County, except to the extent pennitted by the Florida constitution, state statute, and case law. 27. Non -Reliance by Non -Parties. No person or entity shall be entitled to rely upon the terns, or any of them, of this Agreement to enforce or attempt to enforce any third - party claim or entitlement to or benefit of any service or program contemplated hereunder, and the County and the Contractor agree that neither the County nor the Contractor or any agent, officer, or employee of either shall have the authority to inform, counsel, or otherwise indicate that any particular individual or group of individuals, entity or entities, have entitlements or benefits under this Agreement separate and apart, inferior to, or superior to the community in general or for the purposes contemplated in this Agreement. 28. Attestations. Contractor agrees to execute such documents as the County may reasonably require, to include a Public Entity Crime Statement, an Ethics Statement, and a Drug -Free Workplace Statement. 29. No Personal Liability. No covenant or agreement contained herein shall be deemed to be a covenant or agreement of any member, officer, agent or employee of Monroe County in his or her individual capacity, and no member, officer, agent or employee of Monroe County shall be liable personally on this Agreement or be subject to any personal liability or accountability by reason of the execution of this .Agreement. 30. Execution in Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be regarded as an original, all of which taken together shall constitute one and the same instrument and any of the parties hereto may execute this Agreement by singing any such counterpart. 31. Section Headings. Section headings have been inserted in this Agreement as a matter of convenience of reference only, and it is agreed that such section headings are not a part of this Agreement and will not be used in the interpretation of any provision of this Agreement. 32. Funding Availabilih'. In the event that funds from Airports Contractual Services are partially reduced or cannot be obtained or cannot be continued at level sufficient to allow for the purchase of the services'goods specified herein, this agreement may then be tenninated immediately at the option of the Board by written notice of termination delivered in pet -son or by mail to the contractor. The Board shall not be obligated to pay for any services provided by the contractor after the contractor has received written notice of termination. 33. Professional Responsibility. The Contractor warrants that it is authorized by law to engage in the performance of the activities encompassed by the project herein described, subject to the terns and conditions set forth. The provider shall at all times exercise independent, professional judgment and shall assume professional responsibility for the services to be provided. Continued funding by the Board is contingent upon retention of appropriate local, state, and or federal certification and%or licenser of contractor. 34. Notice Requirement. Any notice required or permitted under this agreement shall be in writing and hand delivered or mailed, postage prepaid, to the other party by certified mail, returned receipt requested, to the following: FOR COUNTY Airport Director Key West International Airport 3491 S. Roosevelt Blvd. Keyy West, FL 33040 8496 (305) 292-3518 FOR CONTRACTOR Class Act Cleaning Services, LLC 2700 Berlin Turnpike Berlin, CT 06037 Phone (860) 828- Fax (860) 829-5402 35. Cancellation. a) The County may cancel this contract for cause with seven days notice to the contractor. Cause shall constitute a breach of the obligations of the Contractor to perform the services enumerated as the Contractor's obligations under this contract. b) Except for the County's termination because of non -appropriation in 11, either of the parties hereto may cancel this agreement without cause by giving the other party thirty days written notice of its intention to do so. 36. Airport Security. a) General. The federal Transportation Security Administration is the federal agency primarily responsible for overseeing the security measures utilized by the airport owner pursuant to the relevant provisions of Chapter 49, United States Code, and regulations adopted under the authority of the Code, including but not limited to 49 CFR 1540, et seq. Violations of the statutes or regulations may result in severe civil monetary penalties being assessed against the airport operator. It is the intent of the airport operator that the burdens and consequences of any security violations imposed upon the airport operator as a result of actions by an airport tenant or the airport tenant's employees, agents, invitees, or licensees shall be borne by the airport tenant. b) Airport Tenant Defined. An airport tenant means any person, entity, organization, partnership, corporation, or other legal association that has an agreement with the airport operator to conduct business on airport property. The tern also includes an airport tenant as defined in 49 CFR 1540.5. Each signatory to this Agreement, other than the airport operator, is an airport tenant. c) Airport Operator Defined. As used in this Agreement, airport operator means ;Monroe County, Florida, its elected and appointed officers, and its employees. d) Airport Property Defined. Airport property shall mean the property owned or leased by, or being lawfully used by, the airport operator for civil aviation and airport - related purposes. For purposes of this Agreement, airport property is the property generally referred to as the Key West Airport, the Marathon Airport, or both as may be set forth in this Agreement. e) Inspection Authority. The airport tenant agrees to allow Transportation Security Administration (TSA) authorized personnel, at any time or any place, to make inspections or tests, including copying records, to determine compliance of the airport operator or airport tenant with the applicable security requirements of Chapter 49, United States Code, and 49 CFR 1540, et seq. f) Airport Security Program. The airport tenant agrees to become familiar, to the extent permitted by the airport operator, with the Airport Security Program promulgated by the airport operator and approved by TSA, and also agrees to conform its' operations and business activities to the requirements of the Airport Security Program. g) Tenant Security Program. If permitted under TSA regulations, the airport tenant may voluntarily undertake to maintain an Airport Tenant Security Program as referred to in 49 CFR 1542.1 13. If the airport tenant voluntarily promulgates an Airport Tenant Security Program that is approved by TSA, such program, as may be amended and approved from time to time, shall be automatically incorporated into this Agreement. h) Breach of Agreement. Should TSA determine that the airport tenant or one or more of the airport tenant's employees, agents, invitees, or licensees has committed an act or omitted to act as required, and such act or omission is a violation which results in TSA imposing a civil penalty against the airport operator in accordance with TSA's Enforcement Sanction Guidance Policy, such determination and imposition of a civil penalty by TSA shall be considered a significant breach of this Agreement. (1). Minimum Violation. If the violation is the first or second violation attributed to the airport tenant and is a civil penalty "minimum violation" as provided for in TSA's Enforcement Sanction Guidance Policy, the airport tenant may cure the breach by paying to the airport operator the total costs incurred by the airport operator, including any fines or penalties imposed, in investigating, defending, mitigating, compromising, or taking of remedial measures as may be agreed to by TSA, to include but not be limited to reasonable attorney's fees and costs incurred in the investigation, defense, compromising, mitigation, or taking of remedial action measures. If the violation is a third violation, or there are multiple violations in excess of two violations, that is or are a civil penalty "minimum violation", the airport tenant shall pay to the airport operator the total costs incurred by the airport operator, including any fines or penalties imposed, in investigating, defending. compromising, mitigating, or taking of remedial measures as may be agreed to by TSA, to include but not be limited to reasonable attorney's fees and costs incurred in the IlWestigation, defense, compromising, mitigation, or taking of remedial action 8 measures; and, further, the airport operator shall havc the right to unilaterally cancel this Agreement, such cancellation to be effective thirty calendar days after receipt by the airport tenant of written notice of cancellation of this Agreement by the airport operator. (2). Moderate Violation. if the violation is the first or second violation attributed to the airport tenant and is a civil penalty "moderate violation" as provided for in TSA's Enforcement Sanction Guidance Policy, the airport tenant may cure the breach by paying to the airport operator the total costs incurred by the airport operator, including any fines or penalties imposed, in investigating, defending, compromising, mitigating, or taking of remedial measures as may he agreed to by TSA, to include but not he limited to reasonable attorney's fees and costs incurred in the investigation, defense, compromising, mitigation, or taking of remedial action measures; and, further, the airport tenant may cause all of airport tenant's employees involved in the airport tenant's business operations on the airport property to undergo such security training as may be required by the airport operator. The total cost of the training shall be paid for by the airport tenant. If the violation is a third violation, or there are multiple violations in excess of two violations, that is or are a civil penalty "moderate violation", the airport tenant shall pay to the airport operator the total costs incurred by the airport operator, including any fines or penalties imposed, in investigating, defending, compromising, mitigating, or taking of remedial measures as may be agreed to by TSA, to include but not be limited to reasonable attorney's fees and costs incurred in the investigation, defense, compromising, mitigation, or taking of remedial action measures; and, further, the airport operator shall have the right to unilaterally cancel this Agreement, such cancellation to be effective thirty calendar days after receipt by the airport tenant of written notice of cancellation of this Agreement by the airport operator. (3). Maximum Violation. If the violation is the first violation attributed to the airport tenant and is a civil penalty "maximum violation" as provided for in TSA's Enforcement Sanction Guidance Policy, the airport tenant may cure the breach by paying to the airport operator the total costs incurred by the airport operator, including any fines and penalties imposed, in investigating, defending, compromising, mitigating, or taking of remedial measures as may be agreed to by TSA, to include but not be limited to reasonable attorney's fees and costs incurred in the investigation, defense, compromising, mitigation, or taking of remedial action measures; and, further, the airport tenant may cause all of airport tenant's employees involved in the airport tenant's business operations on the airport property to undergo such security training as may be required by the airport operator. The total cost of the training shall be paid for by the airport tenant. If the violation is a second violation, or there are multiple violations, that is or are a civil penalty "maximum violation", the airport tenant shall pay to the airport operator the total costs incurred by the airport operator, including an), fines or penalties imposed, in investigating, defending, compromising, mitigating, or taking of remedial measures as may be agreed to by TSA, to include but not he limited to reasonable attorney's fees and costs incurred in the investigation, defense, compromising, mitigation, or taking of remedial action measures; and, further. the airport operator shall have the right to unilaterally cancel this Agreement, such cancellation to be effective thirty calendar 0 days after receipt by the airport tenant of written notice of cancellation of this Agreement by the airport operator. (4). Mitigation of Breach, TSA has a policy of forgoing civil penalty actions when the airport operator detects violations, promptly discloses the violations to TSA, and takes prompt corrective action to ensure that the same or similar violations do not recur. This policy is known as the TSA Voluntary Disclosure Program Policy, and is designed to encourage compliance with TSA regulations, foster secure practices, and encourage the development of internal evaluation programs. The airport tenant agrees that upon detecting a violation the airport tenant will immediately report it to the airport operator. Should the TSA ultimately determine that the violation was committed by the airport tenant, or an employee, agent, invitee, or licensee of the airport tenant, but the violation should result in the issuance of a letter of correction in lieu of a civil penalty, then the airport tenant shall reimburse the airport operator the total costs incurred by the airport operator in investigating, defending, mitigating, or taking of remedial measures as may be agreed to by TSA, to include but not be limited to reasonable attorney's fees and costs incurred in the investigation, defense, mitigation, or taking of remedial action measures. A violation resulting in the issuance of a letter of correction shall not be considered to be a breach of this Agreement by the airport tenant. (S). Survival of Sub -Section. This sub -section h shall survive the cancellation or termination of this Agreement, and shall be in full force and effect. i) Hold Harmless; Indemnification; Defense; Release; Survival. Notwithstanding any minimum insurance requirements prescribed elsewhere in this Agreement, the airport tenant agrees to hold harmless, indemnify, defend and release the airport operator, and the airport operator's elected and appointed officers and employees, from any claims, actions, causes of action, litigation, administrative proceedings, appellate proceedings, or other proceedings relating to any and all types of injury, including death, loss, damage, fines, penalties, or business interruption of any nature whatsoever, of or to any person or property in connection with the use of the airport property under this Agreement, regardless of causation and including criminal acts of third parties; and especially including any and all fines, penalties, out of pocket expenses, attorney's fees and costs, and costs of remediation or additional security measures required to be implemented by any governmental agency (including but not limited to the Federal Aviation Administration and the Transportation Security Administration) resulting from a violation of any federal law or federal regulation. This sub -section shall survive the cancellation or termination of this Agreement. (REMAINDER OF PAGE INTENTIONALLY LEFT BLANK) 37. Mutual Review. This agreement has heen carefully wviewcd h} the Contractor and the County, therefore this agreement is nut to be construed against either pally un the basis of authorship. IN WITNESS WHEREOF, the parties have caused this lease to be executed this Z°)tk day of - `---__--, 2007. (SEAL) ATTEST: DANNY L. KOLHAGE, CLERK B,, r� BOARD OF COUNTY COMMISSIONERS OF A'ION�� � FLORIDA By: CLASS ACT CLE, NING SERVICES y �'�`�-yLsLn•�• Title Witnesses This docume was prepared and approved as to form by: Pedro J o, sq. Assistant County Attorney Florida Bar fVo.: 0084050 P.O. Box 1026 Key West, FL 33041-1026 (305)292-3470 KEY WEST INTERNATIONAL AIRPORT JANITORIAL SERVICES SPECIFICATIONS To provide janitorial services at the Key West International Airport, located at 3491 South Roosevelt Boulevard, Key West, Florida 33040. For all public areas including public areas within the secured area of the Airport, and the space behind the airline counters. Exceptions, Rental car counters and office space, Airlines Office back areas, airport Gift Shop, and the Conch Flyer Restaurant Lounge. Work shall consist of two distinct areas of responsibility; regular janitorial services and floor maintenance. All employees or subcontractors of the Contractor must pass an airport background investigation, including a FBI fingerprint examination. (See attached application) All employees or subcontractors of the Contractor who are not citizens of the United States must have and posses documented authorization to work in the United States, issued the government of the United States. Failure of such person to have and possess such documentation is a material breach of the contract and will entitle Monroe County to terminate the contract for cause. The arrest, detention or taking into custody of any of the Contractor's employees or subcontractors by the Bureau of Customs and Border Protection constitutes sufficient evidence under this contract that the contractor has committed a material breach and entitles Monroe County to terminate this contract for cause. The contract will be for one year, with the option to renew for three one year perlods. The Airport may pay the contractor for the performance of services on a weekly arrears basis. It is expected that the Contract will be for labor, equipment, and materials. The contractor shall provide all waxes and cleaning material as needed to complete the assigned duties. The Airport shall provide all paper towels, hand soaps for dispensers, trash bags for garbage, and toilet paper for bathrooms. Insurance Reauirements Workers Compensations - $500,000 Vehicle Liability - $300,000 (CSL) General Liability - $500,000 (CSL) Employee Dishonesty - $100,000 Forms Attached forms must be completed and attached to the bids: Non-colfusion Affidavit, Sworn Statement — Ordinance No. 10-1990, Public Entity Crime Statement. The finger Print Application for Criminal History Record Check must be completed by Contractor and employees, and approved previous to Contractor commencing Janitorial Services at the Airport. Scope of Services for Janitorial work shall consist of: Daily Inside Check and clean all glass doors and windows, and check all air conditioning vents and grills Check and clean I" floor bathrooms at least once every 30 minutes. Check and clean the 2"d floor bathrooms at least twice daily between the hours of 8 am and 5 pm. Clean toilets, urinals, sinks, countertops, and remove all trash and other debris from the bathrooms Empty and clean, as necessary, all trash cans (1"and 2 floor) and remove all trash immediately to the dumpster/compactor Check and clean all Airport Administration areas Monday - Friday Pick up trash, newspapers, periodicals, and other debris inside the terminal building Sweep, vacuum and mop floors (1" & 2nd floors) of main terminal building Spot clean floor smudges as necessary Wipe off and clean departure lounge furniture and glass between flights 5 am - 9 pm Daily Outside Empty and clean, starting at the FIS building to the ARFF building, all trash cans, pickup litter, sweep and clean walkways and curbs, wipe off benches, ashtrays, sidewalks, and remove all trash to dumpster/compactor Secured area - Sweep and clean, and remove all trash in the departure lounge, outside holding area (covered patio area), the area around the outside baggage belt, to the bathroom and Maintenance Office. These services to be accomplished between flights (approximately 5 am - 9 pm) Bureau of Customs and Border Protection - Once per week - empty and clean as necessary all trashcans and remove trash to dumpster/compactor Clean and maintain area, including rest rooms Scope of Services for Floor Maintenance shall consist of: Pick up trash, newspapers, periodicals and other debris in the terminal building Strip and wax all terminal floor areas at least once every two weeks Mop and buff terminal floor areas every night Spot clean as needed Check and clean the departure lounge and remove all trash and debris daily Clean and shampoo carpet areas on the departure lounge every two weeks Remove all gum from the main terminal sidewalk and wash down front side walk daily Hours to be worked Contractor is to provide janitorial services 24 hours per day, 7 days per week. Floor maintenance to be performed commencing after the last commercial arrival, and before the terminal re -opens in the morning, approximately between the hours of midnight and 4:30 am. NON -COLLUSION AFFIDAVIT of the city Of t` �' = according to law on my oath, and under penalty of perjury, depose and say that: o ram L.- i .. , the bidder making the Proposal for the project described as follows: i 2) The prices In this bid have been arrived at Independently without collusion, consultation, communication or agreement for the purpose of restricting competition, as to any matter relating to such prices with any other bidder or with any competitor; 3) Unless otherwise required by law, the prices which have been quoted in this bid have not been knowingly disclosed by the bidder and will not knowingly be disclosed by the bidder prior to bid opening, directly or indirectly, to any other bidder or to any competitor., and 4) No attempt has been made or will be made by the bidder to induce any other person, partnership or corporation to submit, or not to submit, a bid for the purpose of restricting competition; E) The statements contained In this affidavit are true and correct, and made with full knowledge that Monroe County relies upon the truth of the statements contained in this affidavit in awarding contracts for said project. STATE OF CC'ilAEC�ji L� t�Lt r f i t 'b Bidder) 10 COUNTY OF ! 1 L� 0 1,A—V_ C DATE PERSONALLY APPEARED BEFORE ME, the undersigned authority, who, after first being sworn by me, (name of individual signing) affixed his/her signature in the space provided above on this day a{ ,�1'F 11 20 My commission expires: TARY PUBLIC OMB - MCP FORM # 1 ` ' LOBBYING AND CONFLICT OF INTEREST CLAUSE SWORN STATEMENT UNDER ORDINANCE NO. 010-1990 MONROE COUNTY, FLORIDA ETHICS CLAUSE J 41 ^' L' _ warrants thak a%it has not employed, retained or otherwise had act on his/its behalf any fonnerbCounty officer or employee in violation of Section 2 of Ordinance No. 10-1990 or any County officer or employee in violation of Section 3 of Ordinance No. 10-1990, For breach or violation of this provision the County may, in its discretion, terminate this contract without liability and may also, in its discretion, deduct from the contract or purchase price, or otherwise recover, the full aimount of any fee, coilmnission, percentage, gift, or consideration paid to the former Countypfficer or employee. X , '7, (signature) Date: . f STATE OF `C 1 Jil C1 Jt! 6 COUNTY OF PERSONALLY APPEARED BEFORE ME, the undersigned authority, ) A�ti-)L , tuC� its who, after first being sworn by me, affixed his/her signature (name of individual signing) in the space provided above on this - fZl day of MAC �l -- 201_3 1 NOTARY UBLIC My conuitission expires ^.0 ?1. (;,.; W"i r� OMB - MCP FORM #4 PUBLIC ENTITY CRIME STATEMENT "A person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the constriction or repair of a public building or public work, may not submit bids on leases of real property to public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with ally public entity, and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list." By. `- j/ ; FINGERPRINT APPLICATION FOR CRIMINAL HISTORY RECORD CHECK Company Name: ---i - — -- -- `- Address: City. State. ZIP:__ - Employee Name: (First) (Last) Aliases & Nicknames (including maiden name if applicable): Social Security No. Date of Birth: Gender: Race: Country of Citizenship: Place of Birth: Current Home Address City -- - � ------ State--- --'-- ZIP Employee Signature: — -- - - (see affidavit below) r. Colors Signature: Eye Colo -_ Company Authorized Representative Height: __. _._.. _._._ Weight: _ . - Date of Application: -------------------- -- - - - -- - - - --- AFFIDAVIT: This applicant acknowledges that the Transportation Security Administration (TSA) has determined that a withhold adjudication, whether through a guilty plea or a plea of noto contendrn (no contest), constitutes a conviction for the purpose of unescorted secees to the AOA (49 CFR Part 1542). 1 also accept that upon recelpt of a directive from the TSA or a modification to the regulation, my unescorted access to the Secure Area of the Airport may be denied or revoked. BILL/NQ (allowable only to companies authorized by KWIA Finance Department) Company Authorized Signature Required for Billing Date Fingerprint Results: Approved Disapproved Reviewer's Initials: Date: Fingerprint Processing: Electronic Submission $35.00 Payment Method: Cash $ Check $ Billing $ Badge Number: Type: Access Level: Active( ) Inactive( ) Status: (Date activated Deactivation date: Reason: KWIA USE ONLY: WARNING: It is a violation of Federal Law (FAR 1540.103) to make any fraudulent or intentionally false statements or entries on this application. Key West International Airport, Security Unit. Note: The requester must provide Identification at the time of the request. Applicant's Name: Social Security: Company Name: By checking each box below, I certify that I have not, during the past 10 years in any jurisdiction, been convicted or found "not guilty by reason of insanity" of any of the disqualifying crimes listed: ❑ Forgery of certificates, false marking or aircraft, and other aircraft registration violation ❑ Interference with air navigation ❑ Improper transportation of a hazardous material ❑ Aircraft piracy ❑ Interference with flight crew members or flight attendants ❑ Commission of certain crimes aboard aircraft in flight ❑ Carrying a weapon or explosive aboard aircraft ❑ Conveying false information and threats ❑ Aircraft piracy outside the special aircraft jurisdiction of the U.S. ❑ Lighting violations Involving transport controlled substances ❑ Unlawful entry Into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements ❑ Destruction of an aircraft or aircraft facility ❑ Murder Assault with intent to murder Espionage ❑ Sedition ❑ Kidnapping or hostage taking ❑ Treason ❑ Rape or aggravated sexual abuse ❑ Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon ❑ Extortion ❑ Armed or felony unarmed robbery ❑ Distribution of, or intent to distribute, a controlled substance ❑ Felony arson ❑ Felony involving a threat Felonies involving: ❑ willful destruction of property ❑ importation or manufacture of a controlled substance ❑ burglary ❑ theft ❑ dishonesty, fraud, or misrepresentation 0 possession or distribution of stolen property Initials Date of of Fingerprintins KWIA ❑ aggravated assault ❑ bribery ❑ illegal possession of a controlled substance punishable by a maximal term of imprisonment of more than 1 year ❑ violence at International airports ❑ Conspiracy or attempt to commit any of the criminal acts listed I do hereby certify that the preceding information I have provided on this application is true, complete, and correct to the best of my knowledge and belief and is provided in good faith. I understand that fine, imprisonment, or both can punish a knowing and willful false statement on this application. Applicmi Sipature Date I, , understand that Federal regulation CFR 1542.209 imposes a continuing obligation to disclose to the Key West International Airport ASC within 24 hours if I am convicted of any disqualifying criminal offense that occurs while I have unescorted access authority. I acknowledge that the Transportation Security Administration (TSA) has determined that a withheld adjudication (court did not pronounce guild or innocence), whether through a guilty plea or a plea of nolo contendere (no contest), constitutes a conviction for the purpose of unescorted access to the AOA (49 CFR Part 1542). 1 also accept that upon receipt of a directive from the TSA or a modification to the regulation, my unescorted access to the secure area of the Airport may be denied or revoked. This Applicant is sponsored by , for unescorted access to the (EYW) Security Identification Display Area. Signature of Authorized Company Representative Date: Print Name and assigned Title Fingerprint live scan submitted ,20 CLASS ACT CLEANING SERVICE KEY WEST INTERNATIONAL AIRPORT T&ISS", ma Cleaning Services, LLC March 9, 21007 Mr. Carlos Victores Senior Buyer Monroe County Purchasing Dept. Purchasing Office H 00 Simonton Street 1" Floor, Suite # 1-213 Key West, FL 33040 Dear Mr. Victores CT•MA•NY• NH•VT•VAaFL Thank you for the opportunity to submit this proposal for custodial service at KEY WEST INTERNA- TIONAL AIRPORT We have reviewed your requirements, become familiar with your facility and we feel confident that Class Act Cleaning Service can provide both the quality and value you are entitled to receive. On the following pages you will find information about the services we intend to provide, as per your specifications. Since supervision is the key discriminator between adequate custodial services and superior services. you can expect frequent and continuous inspections by Class Act Cleaning Service managers and officers, We value your association and our business relationship. You will find that we take pride in maintaining a clean building and a satisfied client. We will work very hard to achieve these standards. Thank you again. We look forward to discussing this proposal in more detail, and extend our offer for 120 days from the date this proposal is opened. Very truly yours, CLASS ACT CLEANING SERVICE 2'llO Berlin Turnpike, BcrWi, CT 00037 • Phone (860) 82"490 - Fax (860) 829-5402 • Email, classactcle;u-iing@msn com CLASS ACT CLEANING SERVICE TABLE OF CONTENTS Chapter 1 Company Profile Chapter 2 Staffing Commitment Chapter 3 Start Up Schedule Chapter 4 Transition Plan Chapter S References Chapter 6 Specifications Chapter 7 Staffing and Fee Chapter Class Act Cleaning Service is a company, which provides much more than the typical services so often valued by our traditional client base. We believe that we are one of a handful of companies that recognizes that we can reduce the cost of providing services and use services more effectively to meet customers' requirements, get more of their business, and enhance profits. Perhaps the most important benefit of our flexible service offering is a true value - exchange in the provision of our services. Our experience with other corporate facilities has taught us the importance of value exchange and the standards for quality service, which are the benchmarks of Class Act Cleaning Service's employee and management staffs. Our personal stake in the successful bidding of the request for Proposal is the opportunity to dovetail our awn plans for growth with the existing requirements of KEY WEST IN- TERNATIONAL AIRPORT. We believe that it will be extremely important to focus on successful service delivery to KEY WEST INTERNATIONAL AIRPORT in order to continue the steady growth of Class Act Cleaning Service A true American success story, Class Act Cleaning Service is a first generation family business whose genesis has taken it from a modest company in 1991 to a corporation em- ploying 250 people and servicing 200 clients throughout Connecticut, Massachusetts, New Hampshire, New York, Virginia, Rhode Island, Vermont, and Florida today. Steady growth based on the delivery of the best value -exchange and a superb customer -oriented focus has been the real catalyst for long-term growth and profits. Class Act Cleaning Ser- vice's client retention rate is without parallel in our markets. At Class Act Cleaning Service, we believe that value -exchange means real partnering. That in exchange for the opportunity to provide services, Class Act Cleaning Service has an obligation to be creative, in uncovering and solving customer cleaning problems with irmovative, cost effective services, Originally, Class Act Cleaning Service thought of itself as a provider of cleaning services. Like many such companies, we dropped off cleaning personnel and charged for cleaning by the square foot. We competed on the basis of price, service and quality of products. Fortunately, Class Act Cleaning Service had a culture that encourages its managers and supervisors to spend a lot of time in the field listening to customers. As a result, top level executives became more intimately familiar with our customers' needs and it became clear that they wanted us to truly manage the cleaning services being provided in their buildings, Facilities personnel, for example. wanted to focus on managing space and renovation, the core of their duties. They did not want to go to conferences on cleaning terrazzo and gran- ite floor finishes. Nor did they have the time to read manuals on the subject. Over time. Class Act Cleaning Service realized that we were, in fact, on -site partners. guaranteeing the best available handling of all cleaning issues. Customers could focus on their core business. Class Act Cleaning Service would provide not only the labor to clean buildings, but highly valuable technical services. It had never occurred to some customers that a supplier could eliminate many petty frustrations. Class Act Cleaning Service's owners and executives saw the potential benefits them- selves. In fact, the idea of letting the supplier really manage his own activities and advise the customer on technical cleaning wasn't accepted right away. Class Act Cleaning Ser- vice spent several years changing their focus. The results were outstanding, customers who had confidence in the ability of their supplier to handle all aspects of corporate clean- ing and to vigorously pursue the most cost-effective methods for doing so. Armed with this newfound success Class Act Cleaning Service, the company realized the requirement to staff its management ranks with the best and the brightest.. The company embarked on an ambitious plan to replace, through attrition and managed assignments, all of its key executives and managers with people who could move the company forward with improved management skills and understanding of applicable technology in the cleaning industry. Class Act Cleaning Service did not change its fundamental approach, nor did they re- invent the cleaning business. What Class Act Cleaning Service did was. through a succes- sion of small steps, to align the people and understanding necessary to deliver a new set of benefits to the market. Today, Class Act Cleaning Service growth is sustaining this man- agement approach. Our success in the cleaning of corporate facilities has served as a magnet for new clients. ORGANIZATIONAL STRUCTURE [CODE OF BUSINESS ETHICS Class Act Cleaning Service believes itself to be a company, which owns a corporate way of life, which is strong in its principles, where characteristics such as sincerity, honesty and straightforwardness are watchwords of our operations. We believe that ownership of such characteristics is the lifeblood of long-term success. In an industry, which is so very com- petitive, we have not followed other companies who tried in the short run to earn greater profits by cutting corners on service delivery. We have seen that such tactics are the prac- tices of big losers in the cleaning industry --practices, which are avoided like the plague by wijuiers. "Trust is like a thin thread. Once broken, it is nearly impossible to put together again." Ayub Khan ■ r.-M Our mission at Class Act Cleaning Service is to provide the very best in cleaning ser- vices to all of our customers. This will be achieved by dedicating ourselves to exceed- ing our customers' expectations and providing the highest quality customer service, a service which includes benchmarking our own performance and delivering the best value -exchange in our industry. This value -exchange includes an on -going effort to deliver economies where possible and providing maximum value for your cleaning investment. Long Range Goals: At Class Act Cleatung Service we don't try to fool anyone with strategic rhetoric. People fonnulate long-term strategy with their experience and their hands as well as their minds. Neither the valueless quantitative terns of most long-term strategic proc- esses nor the mechanical formulas of incentive systems nurture employees' conunit- ment to motivation. In fact, even this fragile relationship is eroding as successive waves of restructuring, delayering and retrenching weaken reserves of company loy- alty. In most industries today, people no longer know, or even care, what or why their com- panies do what they do. In such an environment, managers and supervisors have an urgent role to play. Obviously, they must retain control over the processes that frame the company. Long-range (strategic) priorities for us focus on growth, profitability, development of individuals and their potential and civic involvement. But strategies can engender strong, enduring company commitment only when they are embedded in a broader organizational purpose. We believe that tlus is what we have done at Class Act Cleaning Service. We have created an organization in which all employees can identify, in which they have a sense of pride, and to which they are willing to commit. In short, our managers and supervisors have successfully converted our hourly employees into a workforce entity with committed members of purposeful organization in which they can grow finan- cially and personally. This has great importance to our customers in that this commitment speaks to per- fomiance retained. cleaning expertise, and the satisfaction level of the people who do the work. We pride ourselves on this accomplishment and its obvious potential for long-range growth. The measurable customer retention and referral. %%hich are directly tied to this management approach, are our best long-term strategy. Class Act Cleaning Service is not an MAW. Our ethic, however, embodies the positive aspects of such programs. Service to customers and the timeliness in which a successful service -provider can act are similar traits, which we espouse and require. Your timelines in the RFPI are no more severe than those, which we deliver routinely to our cus- tomer base. Reacting to an on -site problem or completely a required activity within 15 minutes or 8 hours, respectively, is what we do. Our Class Act Cleaning Service Strategic Management System requires and produces this service. Our industry encompasses and largely accepts high rates of employee attrition. Pricing schedules often dictate such. But where required to meet customer goals, attrition -reduction systems can be enacted. These include higher wages (although by itself, this seldom solves attrition problems), attendance bonuses, profit sharing incentives, and management incentives. Some of these have been used quite successfully when we have done work for Corporations, Gov- ernment Organizations, and Building Management companies. Our employees are screened for police, reference, and credit demerits. Current Employee's who recommend others for employment and meet the time and work criteria are rewarded with varied denominations of U.S. Sav- ings Bonds, Chapter �z Sft f'ing Commitment Methodology Several techniques were brought together by Class Act Cleaning Service management to define the Custodial Service Team (CST) requirements for KEY WEST INTERNATIONAL AIRPORT. These tecluuques included the half -century of experience of the principals, PC - based task analyses, knowledge of the marketplace — and a solid understanding of corpo- rate facilities, environments and expectations. Another piece — and this often distin- guishes Class Act Cleaning Service from our competitors — was our capability to bring young talented individuals together and have them develop programs as subsets of our CST. Our Class Act Cleaning Service Strategic Management System was also used to guide our team in the development of the entire program. Regular Stang Our on -site team, as shown in this Proposal, is the Class Act Cleaning Service starting point for the Custodial Service Team (CST). It consists of prodigious supervision, ade- quate day staff', redundant management, specialized technical qualifications, and sufficient custodial service workers to provide a high -quality service. This tefun, once on site and performing, will undergo the same evaluation and scrutiny that our Class Act Cleaning Service Strategic Management System will bring to the entire pro- gram. Thus, the roles and titles of individuals on the CST may change as we evaluate and recycle feedback from all sources. Additionally, the CST team will be supplemented if necessary by floor and carpet techni- cians for high visibility or short -fuse projects, which are beyond CST resources. Chapter STARTUP SCHEDULE Normally, we allow two (2) to four (4) weeks for a smooth, logical and orderly transition from your present vendor. However, this schedule can be modified to a shorter or longer time period. Assuming that you can provide such notice, we have prepared the following start-up schedule, which sets forth a chronology of events to be undertaken during the transition period: FUNCTION Contract Award Key Personnel Assigned and In Place On -Site Review Meetings with customer. Familiarization with Site Requirements Establish Lines of Communication with Client and Labor Unions, if Necessary Selection of Supervisor Recruiting of Personnel Pre -employment Screening Evaluation of Incumbent Personnel Final Selection of Personnel Finalization of Training Program Ordering of Uniforms, Supplies, Equipment & Safety Items Develop Work Schedule On -Site Training ,actual Start-up of Service WEEK I WEEK 2 WEEK 3 WEEK 4 x X x X x x x x x x i X x x x X x x x x x X x x x X x x Chapter 4 Transition Plan Class Act Cleaning Service will make the most difficult elements of cleaning contracting as seamless and unassuming as possible with the execution of our transition plan: Upon notifying Class Act Cleaning Service of your plan to award the contract, the following will be ac- complished to ensure a smooth, positive and successful service transition. A. Make a preliminary but thorough site assessment. B. Jointly establish meeting dates with designated Key West International Airport representa- tives to review in part the following: 1. All facets of the proposal and contract 2. Any prior problems or concerns at each site 3. Special procedures 4. Training guidelines for each site 5. Lines of communication and management control 6. Security recommendations 7. Schedule of working hours 8. Safety Program compliance C. Initiate hiring process by advertising, conducting interviews, pre -employment screenings. and interviewing existing staff members D. Insure sufficient supply of uniforms, equipment, and materials for personnel E. Set up safety programs F, Set up classroom and on -site training WEEK ONE. A. Establish a transition temn to work directly with your representatives B. Meet with KEY WEST INTERNATIONAL AIRPORT representatives in order to review policy and procedures and conduct an on -site survey of each building C. Discuss past, present, and possible future problems that could effect the program D. Establish direct lines of communication and management controls E. Review any special duties or procedures currently in place F. Order uniforms, supplies, equipment and safety items G. Issue Certificate of Insurance with KEY WEST INTERNATIONAL AIRPORT H. listed as additional -named insured 1. Place advertising for new people and review rosters of our current people for transfer or promo- tion, WEEK TWU: A. Select site supervisors to be assigned B. Start hiring process C. Conduct interviews and pre -employment screening of applicants WF_EK THREE A. Select persorulel B. Schedule training C. Begin training of supervisors D. Establish payroll requirements and invoicing instructions for billing department. WEEK FIVE: A. Start of Service. Our managers will be on duty to ensure continuity of coverage. For the first 30 days, our management will maintain especially close communication ensuring a smooth operation. During this period we will be especially observant. B. The full support capability of our regional and corporate staff will be used in supporting roles to ensure a smooth transition. Weekly meetings will be held during the first month with the Presi- dent of the company to review our progress. C. Our transition team will work with personnel at each location to determine efficiency and evalu- ate personnel performance. D. Meetings will be conducted daily during the first month after start-up with your representatives to evaluate overall job performance and make necessary revisions to schedules, communications, procedures and site reports. Training Systems Three broadly based training programs are always in progress at Class Act Cleaning Service. These pro- grams entail tecluiical custodial training, safety and Right to Know programs, and supervisory seminar pro- grams. Additionally, "Train the Trainer" opportunities are routinely made available to Area and Site Manag- ers. Many of our training programs flow from the Building Service Contractor's Association International (BSCAI) Video Training Modules. Most of these modules are available in Class Act Cleaning Service in both English and Spanish. Technical Custodial Training: All custodians (including potters and matrons) undergo the technical as- pects of cleaning. These include rest room cleaning, carpet spot cleaning, office cleaning and ground rules. Such training is repetitive so as to include new employees and refresher training for continuing em- ployees. Custodians who will be specializing in hard floor care receive specialized training on machines and the care and characteristics of various floor surfaces. This training program additionally includes ap- prenticeship training with the Class Act Cleaning Service floor care Special Team. Spot cleaning of car- pets is presented by a certified Carpet Care Technician. Safety Training: This training goes beyond that required by the Occupational Safety and Health Admini- stration, Safety and Right to Know are presented repetitively; MSDS training and our MSDS notebooks are presented and retained on -site; Blood -borne Pathogen programs are conducted every six months. Supervisory Training: Although designed specifically for Site Supervisors, assistants and managers. certain portions of this program are presented to porters, matrons, Lead Persons and Crew Leaders. The total supervisory program is geared towards inspection, performance appraisal and evaluation, equipment maintenance indicators, developing and administering a training program, feedback loops, and the cus- tomer relations aspects of the custodial service industry. All training is presented during paid employee time. All except supervisory training is presented on -site if such can be accommodated by the client. Video machines, training aids, and special equipment required are transported by the training staff to the site selected for training. Most supervisory training is conducted off -site at BSCAI-sponsored locations, in Berlin or at local hotel/motel facilities. Our quality control program begins well before installation of the cleaning staff on the start of the custodial service program. Lengthy walks through by Executive Management, the Area Manager, and the Installation Supervisor are conducted in the weeks prior to commencement. in addition to personriel, equipment, and supply requirements, the histallation Supervisor gathers training tools and begins designing the dOCUmenta- tion elements of the Class Act Cleaning Service Quality Control Program. This program is generic in scope but is modified specifically to fit the client requirements. The generic elements are installation, visitations, inspections, and documentation. Samples of such documentation are appended to this technical proposal. The Installation Supervisor is our hands-on start up specialist. He is a Site Supervisor at the facilities of one of our Fortune 100 clients, and he is temporarily detached from his duties as a Site Supervisor for a period of approximately thirty days to tend to the Installation Program. Class Act Cleaning Service has invested spe- cial training and apprenticeship programs in the Installation Supervisor so that he can (and has) successfully install a new account witlun any Area Manager's geographical region. Management of our services at KEY WEST INTERNATIONAL AIRPORT involves Class Act Cleaning Ser- vice principals. Executive Management, the Area Manager, the Installation Supervisor (for approximately thirty days), the Site Supervisor, and KEY WEST INTERNATIONAL AIRPORT.The customer is an important (but not sole) source of feedback to the Operations Staff of our company. And the customer is usually much more than one person. After the Installation Program, our primary quality assurance deliverer would be the Site Manager. Our quality assurance inspectors would be the Area Manager (at least twice weekly) and Ex- ecutive Management/Owners (monthly). Personnel Full time employees enjoy a competitive package that serves to recruit and retain quality supervisors, porters. matrons, and special crewmen. This package includes paid vacations after one year, paid holidays after iiinety days, a life insurance program, and a contributory health insurance program. Additional benefits that may be provided include attendance and longevity bonuses. Part time supervisors and crew leaders receive paid holidays after ninety days. The part time employees that Class Act Cleaning Service seeks are those who have joined the work force to supplement their income. Our retention of such custodial service employees is well beyond the industry stan- dard. Many of our part time employees in this category have been with us for years. Occasionally, we hire part time workers who have no other source of income. It is among this group that we find the highest attrition. While we do not discourage managers from hiring those in this category, we con- tinue to seek those who will reduce our hiring and training costs. The cleaning and porterlmatron hours to be used at KEY WEST INTERNATIONAL AIRPORT are shown on a separate page. The supervisor will be a fluent English speaker. The Site Supervisor will be responsible to your Facility Manager and to the Class Act Cleaning Service Area Manager for the day to day custodial staff. All custodial staff will be identifiable through either uniforms or smocks and all will wear an identification card containing their photo. Periodic workers will be similarly identifiable. Many of our supplies are Private Labeled for Class Act Cleaning Service. Our primary supplier is Spec- trowax of Boston, Massachusetts. Bowl cleaners (non-acid), floor products, antiseptics and other special cleaners are generally supplied by this major supplier. When we find that special requirements dictate use of other products, Class Act Cleaning Service purchases such from vendors for Pioneer, Host, Capture, et a/. All equipment that we use is provided by major brand names: Clark and Advance, ProTeam and Sani- taire, Rubbermaid and Kent. Equipment repairs are accomplished by our full time Equipment and Sup- ply Specialist. He accomplishes repairs either on -site or in Berlin depending on the nature of the fault. COMMITMENT TO QUALITY As we v+,Ork to attain and retain our corporate mission we will concentrate but not limit our efforts to the following: 1. Create and Maintain a Client -Service. Client -Retention Vision at All Times Regular weekly management staff meetings focusing on accomplislunents of the previous week and objectives for the coming week. • Regular weekly teclulical training for line Aorkers to ensure they fully understand the Class Act Cleaning Service commitment to quality service and procedures. • Seminars, at least quarterly, for managers at all levels to provide ongoing technical, client service, safety and motivational leadership traitung. • Annual staff retreat to focus on areas of leadership Class Act Cleaning Service should concentrate on in the upcoming year and to review and update its current progress. If. Work Toward a Positive Partnership by Involving KEV WEST INTERNATIONAL AIR- PORT in Our Business. • Work with our clients to develop the schedule of services and staffing needed for their facilities utilizing computerized work loading of service tasks and frequencies of those tasks. • Through the use of job status reports continually monitor the service program to ensure an ongo- ing quality, cost effective program. • At least twice yearly, conduct focus workshops with selected clients and non -clients to keep Class Act Cleaning Service and the marketplace abreast of new developments and trends, changes in procedures, and a true assessment of Class Act Cleaning Service's performance. Ill. Professionalize Our Company, and Industry, • Actively participate in our trade associations by attending and teaching seminars, serving on cony mittees as directors and officers whenever possible. • Provide the opportunity and encourage our management staff to seek professional designations available to them. • Whenever possible, visit other successful companies inside and outside the industry through the use of peer groups and networking groups. IV. Constantly Search for Client -Winning Performance • Make it easy for our clients to do business with us. • Make every effort to assure that any client contact is a positive one. This includes the way we an- swer the phone to the way our sales, operations, administrative and human resources department interact with our clients. Chapter A reference list is enclosed REFERENCES STATE OF NEW HAMPSHIRE HEALTH & HUMAN SERVICES BULIDING 25 CAPITOL STREET, ROOM 102 CONCORD, NH 03301 MR. MICHAEL C. HALL (603)271-3148 Contract dates: July 1, 2003 to Present 250,000 Square Feet COMCAST CABLE COMMUNICATIONS MASSACHUSETTS, CONNECTICUT, & VERMONT 222 NEW PARK DRIVE BERLIN, CT 06037 MR. ROBERT BROWN (860)883-7889 Contract dates: May 1, 1996 to Present 650,000 Square Feet STATE OF NEW YORK DEPARTMENT OF MOTOR VEHICLES 6 EMPIRE STATE PLAZA, ROOM 137 ALBANY, NY 12228 MS. HEATHER RHODES (518)474-5289 Contract dates: January 2003 to Present Class Act Cleaning Services LLC Chapter 6 We will adhere to your specifications which are In the proposal. Chapter 7 See attached price sheets. COST PROPOSAL JANITORIAL SERVICE 24 HRS/ 7 DAYS • FLOOR STRIPPING AND REFINISHING • CARPET CLEANING • ALL JANITORIAL SUPPLIES • ALL NECESSARY EQUIPMENT • ALL REQUIRED SUPERVISION • PERIODIC QUALITY CONTROL INSPECTION $2995.00 WEEKLY INCLUDED AS PER SPEC. INCLUDED AS PER SPEC, INCLUDED INCLUDED INCLUDED INCLUDED INSURERS AFFORDING COVERAGE N_AIC INSURED �NSUPERA The Travelers property uua Clt_ __ J_ 25674 Clare Act Cleaning Service LLC N., i i INSURERS The Travelers Indemity of CT. 25682 2700 Berlin Turnpike INSURERC The Travalers Inde®nity Co ___ _25658 Berlin CT 06037 INSURER *Western Surety Company INSURER E COVERAGES _ _.._. ... THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. -- - POLICY NUMBER --- - POLICY EFFECTIVE POLICY EXPIRATION'— — LIMITS ----^ ILTR 4DR - GENERAL LIABILITY EACHOCCURRENCE S1,000,000 A X COMMERCIAL GENERAL LIABILITY —� CLAIMS MADE X 6609563C63A 1/15/2007 ` 1/15/2008 DAMAGE TO PREMISESEaoccuroNT nD 100,000 _�— OCCUR MED EXP IAny one person) S _ 5 , 000 _ PERSONAL b ADV INJURY000, 000 GENERAL AGGREGATE2, 000, 000 GEN'L AGGREGATE LIMIT APPLIES PER I PRODUCTS • COMPIOP AGG S 2 , 000, 000 • I POLICY ' PRO- LOC JErT AUTOMOBILE LIABILITY � �ANY I COMBINED SINGLE LIMIT H X AUTO 8109563C36A 1/15/2007 1/25/2008 (Eewadent) �t 1,000,000 --i ALL OWNED AUTOS BODILY INJURY I SCHEDULED AUTOS �' (Per Penton) f BODI�Y -- i'_j HIREDAUTOS I F__-I NON -OWNED AUTOS ; I J (Per acadan0 f �--j _— -- ------------- - • PROPERTY DAMAGE f (PeraWdent) GARAGE LIABILITY AUTO ONLY - EA ACCIDENT S ANY AUTO - - /I 1 OTHER THAN EAACC 3 N r AUTO ONLY I AGG f I EXCESSIUMBRELLA LIABILITY ` •� ;', '� f EACH OCCURRENCE 4 11000,000 A j X.'OCCUR �CLAIMS MADE I CQP9563C36A 1/15/2007 1/15/2008 S 1,0001000 AGGREGATE S —� 4 DEDUCTIBLE X I RETENTON 5 10,000 S C WORKERS COMPENSATION AND PIRTB-955?C36A 1/15; 2007 1/15/2008 EyTO__�JyL/STpTUy' uSTi? BTU �07_J��H-1-, EMPLOYERS' LIABILITY I ANY i _ E L EACH ACCIDENT I S 500,000 CERIMEETOR/PARTNER/EXECUTIVE —_-T� oFFICERIMEMBER Excl uDED9 E L DISEASE EA EMPLOYEE' f 500, 000 I( yes dexriee under --- SPECIAL PROVISIONS below E.L, DISEASE -POLICY LIMIT S 500,000 OTHER $100,000 D Dishonesty Bond 70326284 6/18/2007 16/28/2000 DESCRIPTION OF OPERATIONS 1 LOCATIONS I VEHICLES I EXCLUSIONS ADDED BY ENDORSEMENT/ SPECIAL PROVISIONS Reg Rey West International Airport, 3491 S. Roosevelt Blvd, Key west, FL 33040. Monroe County Board Of County Commissioners is named an additional insured. Fax 305-292-3518 Monroe County Board of County Commissioners 1100 Simonton Street Room 1-213 Rey Went FL 33040 ACORD 25 (2001 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL LO DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SMALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR AUTHORIZED REPRESENTATIVE Page 1 -E 2 © ACORD CORPORATION 1988