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01/06/2024 Agreement Monroe County Purchasing Policy and Procedures ATTACHMENT D.5 COUNTY ADMINISTRATOR CONTRACT SUMMARY FORM FOR CONTRACTS $100,000,00 and Under Contractwith- M'OrSeCOM Contract 9 Effective Date: January 6, 2024 Expiration Date: January 6,2025 Contract Purpose/Description: This,rejubst is,for a,maintenance contract in support of our Mitel telophbrtasystem- The item,is from MorseCom and is$29.412.00,to support the Morse provided software and con-figuration, The MorseCorn item i's supporttd by aSole Source letter., Contract is Original Agreement Contract Amendment/Extension Renewal Contract Manager: Alan MacEachem 8792 C��Jame� (LxtJ (Denartment/Stol2 CONTRACT COSTS Total Dollar Value of Contract: $ 29,412.00 Current Year Portion: $ 29,412.00 (must be$100,000.00 or less) (If multiyear agreement then requires BOCC approval,unless the �+fl S d cA i9 f 4 0 i la d i l tl Y➢44 ai i9 V;i s "s d 00,000 00 or�"ss) Budgeted? Yelp-] No F-1 Grant: $ County Match: $ Fund/Cost Center/Spend Cate goly: 0,5002-8C '00062-Repair and Maintenance, ADDITIONAL COSTS Estimated Ongoing Costs: $ /yr For: (Not included in dollar value above) (e.g. maintenance,utilities,janitorial,salaries,etc.) Insurance Required: YES LINO F-I CONTRACT REVIEW Reviewer Date In Department Head Signature: Alan MacEachern DDagteally0 2s4.-01d.by A-M..-0E5-'0h0-'2 25 18 08 13 , County Attorney Signature: Christine Limbert-Barrows,,,,"",,",""'-"","I'I Digitally sigried by Jaclyn Flatt Risk Management Signature: Jaclyn Flatt Date 2024 02 16 14 45 41-05'00' Digitally signed b Lisa Abreu Purchasing Signature: Lisa Abreu Date 2024 02 21Y141 4 24-05'00' Digitally signed by Jahn Ouinn OMB Signature: John Quinn Date 2024 02.16 15 53 07-05'00' Comments: Revised BOCC 4/19/2023 Page 84 of 105 d' � BOARD OF COUNTY COMMISSIONERS County of Monroe �, : Mayor Holly Merrill Raschein,District 5 The Florida Keys Mayor Pro Tem James K.Scholl,District 3 y F Craig Cates,District 1 Michelle Lincoln,District 2 David Rice,District 4 To: Purchasing Department From: Alan MacEachern Date: January 251", 2024 Our telephone system has 2 sets of Annual Maintenance. The first, hardware maintenance, protects the physical Mitel equipment that comprises the telephone system. This maintenance ($20,376.62) is pre-negotiated under Sourcewell contract#022719-MBS. The second, software maintenance, protects the Morse software and configuration that controls the telephone system equipment. This maintenance ($29,412) needs approval to be purchased following the sole source provision of our purchasing policy. Page 24, Chapter 7 Exclusions 2.b: Where the procurement itself, due to the nature of the goods or services (i.e. in order to obtain conformity to existing contracted goods or services, in order to avoid the loss of warranty coverage, proprietary licensing, equipment capability, etc.), dictates sole source acquisition, the Requesting Department shall provide written justification as to the sole source nature of the procurement. Justification: Morse Communications, Inc. is the owner and entity that created of the software configuration that controls our Mitel equipment. I.T. would like to request approval for this purchase. Thank you for your time and consideration. Best Regards, A(44V MA.c'&adurw Alan MacEachern �IVV' SWAS for M itel term 24-25 Prepared for: Alan MacEachern, Monroe County Prepared by: Scott Eller, MORSECOM 7 December 2023 NR'SCN 1 Everyone&Everything Connected 395 East Drive,Melbourne,FL 32904 1 321.259.8469-Direct 1888.MORSECO 321.255.0198-Fax MorseCorm.corm `,i J /1 P,,/1 '`, SWAS for Mitel term Jan 6, 2024 through Jan 5, 2025 Pricing on this quote is based on the Mitel Sourcewell (formerly NJPA) contract#022719-MBS I t J I P,,/10I J 11 1 1 I I I'/1 >)JJJJIJ�, 11J JJJ11 ,1�,1 „JJJ1lIU11111 1 1� ,JJJ ,JJJ ,11,1111111 1 ��J��i1��It�ttiftitttttt�rrtt�tttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt>��>��iii��>ri��i��»��I�>i,�J��,��>>��>u��>�>tllt«<t«<«r»11�1111fffffflff�ff�ff�tff111fffff�fff�f11f11111ff1111�>rttlllr>rlll>trllJll>�JJJJll1111>�l>�tlll>�><lllr>r�rllt>>>>>>>>>>>>>>>>>> SWA Adv 1y MiVBus System t4009220 1 99.00 99.00 SWA Adv 1y MiCollab System °t4009186 1 78.00 78.00 SWA Adv 1y MiCollab AudioPort °t4009190 18 23.21 417.78 SWA Adv 1y MiCollab WebPort °t54009191 18 12.74 229.32 SWA Adv 1y MiVBus System 1t4009220 1 99.00 99.00 SWA Adv 1y MiVBus User °t4009224 1 8.20 8.20 SWA Adv 1y MiVBus System °t4009220 1 99.00 99.00 SWA Adv 1y MiVBus DLM °t4009221 1 0.00 0.00 SWA Adv 1y MiVBus User °t4009224 25 8.20 205.00 SWA Adv 1y MiVBus Analog Port °t4009225 266 3.54 941.64 SWA Adv 1y MiVBus System °t4009220 1 99.00 99.00 SWA Adv 1y MiVBus User °t4009224 1 8.20 8.20 SWA Adv 1y MiV BG System °t4009229 1 19.28 19.28 SWA Adv 1y MiV BG SIP Connect °t4009230 58 4.54 263.32 SWA Adv 1y MiVBus System °t4009220 1 99.00 99.00 SWA Adv 1y MiVBus System °t4009220 1 99.00 99.00 SWA Adv 1y MiVBus User °t4009224 1 8.20 8.20 SWA Adv 1y UCC Entry MiVB °t4009208 1373 10.80 14,828.40 SWA Adv 1y UCC Std MiVB °t4009209 150 16.20 2,430.00 SWA Adv 1y MiV BG System °t4009229 1 19.28 19.28 SWA Adv 1y MiV BG SIP Connect °t4009230 50 4.54 227.00 SWA Adv 1y MiVBus System °t4009220 1 99.00 99.00 1 Ih 1 l�J I y l ihiiilr �nllllll ��r��rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr��»,»t»»��,��,�,� Everyone&Everything Connected 395 East Drive,Melbourne,FL 32904 321.259.8469-Direct 1888.MORSE'CO 321.255.0198-Fax MorseCorm.corm *Cost does not include applicable taxes, regulatory fees, or service charges. Actual minute of use charge will be applied @ .$0.03 per minute inbound SIGNATURES By signing you agree to the proposed Costs and Project Outline. This allows MORSECOM to proceeding scheduling resources to begin the project. Signature: 7.......................................................... Print Name: Roman Gastesi Company Name: Monroe County Board of County Commissioners Date: 02.27.2024 MONROE COUNTY ATTORNEY CHRIS'I*TNF,'LIMBi,'RT',BARR.OWS ASSISTANT` COUNTY ATTORNEY DATE 2j.26/24.................... MORSECOKA 3 Everyone&Everything Connected 395 East Drive,Melbourne,FIE 32904 1 321.259.8469-Direct I 888.MORSECO 321.255.0198-Fax MorseCom.com ABOUT MORSECOM lrY lt)Yir r'r � lr-Y /'L�"11Yi�; �,r)YiYirt 1.E {i MORSECOM is a Certified Woman & Veteran Owned Business Enterprise (WBE). Our company's management team is comprised of high-level, Industry-recognized experts that truly understand the business and technical requirements of our clients. Our commercial clients are local, state, national, and international in scope. We also perform services for local, county, state, and federal government agencies. MORSECOM is an Industry Pioneer in the Cable Infrastructure Space having entered the market almost 30 years ago. Founded by Annette & Mike Costello, MORSECOM has transformed from its early beginnings to become a market leader as a managed services provider. We offer value-based client solutions by effectively integrating business and technology enterprises. Our portfolio includes cutting-edge voice, data networking, peripheral applications, and security solutions. We are a full-service integrator assisting clients from the desktop to the data center providing world-class solutions. Serving 38 states and 6 countries worldwide, we have an expansive portfolio with an international footprint always allowing for Best-in-Class Service. MORSECOM has over 100 employees with nearly 80%of those holding technical certifications. � � v E�r wH t..i,p as I'mrI orcsot 3� vmvar � 1�Er%0� Et ,i_,.1 XI MA $LIJ � I �� Scn�ii N nt i AlckRunnk IIG N. �LF j9fiperwccu d Mite(c)Udiocoes LEGAL i11�7:�� ✓ J"vV.YfIt�Y` r�Ct�Yfl t t)Yfl� r �;ril All MORSECOM agreements are governed by the standard terms and conditions on our website and are incorporated by reference into this document. Online terms and conditions are subject to change and the terms and conditions in effect at the time of each new order shall be those on the website at the time of such order. JJ MORSECOKA 4 Everyone&Everything Connected 395 East Drive,Melbourne,FL 32904 1 321.259.8469-Direct 1888.MORSE'CO 1321.255.0198-Fax MorseCorm.corm MORSECOM SERVICES & SOLUTIONS Desktop Support: https://www.morsecom.com/services/tech-detail/desktop-support Desktop, Laptop and Mobile Device Support Windows/Mac/Linux Desktop Remote Management Email Migration Microsoft 365 Virtual Desktop Infrastructure Cloud Services: https://www.morsecom.com/services/tech-detail/cloud-services Public Cloud (MORSECOM, Microsoft Azure) Private Cloud Hybrid Cloud Business Continuity& Disaster Recovery End User Computing (Desktop as a Service) Infrastructure as a Service Software as a Service Data Architecture: https://www.morsecom.com/services/tech-detail/data-architecture Network Design, Support and Maintenance Local Area Networks (LAN) Wireless Local Area Networks (WLAN) Software Defined Wide Area Network (SDWAN Data Center Architecture Internet of Things (IoT) Network Security Unified Communication: https://www.morsecom.com/services/tech-detail/unified-communication Unified Communication Systems (Cloud or Premise) Global SIP Trunking Multimedia Contact Centers (Voice, Email, Chat, Social Media) Application Integration (CRM, ERP Data Center: https://www.morsecom.com/services/sc-detail/data-center Fiber Optic Cabling: https://www.morsecom.com/services/sc-detail/fiber-optic-cabling Coax Cabling: https://www.morsecom.com/services/sc-detail/coax-cabling Cabling Services: https://www.morsecom.com/services/sc-detail/cabling-services MORSECOKA 5 Everyone&Everything Connected 395 East Drive,Melbourne,FL 32904 1 321.259.8469-Direct 1888.MORSE'CO 1321.255.0198-Fax MorseCorm.corm MORSECOM SERVICES & SOLUTIONS (CONT) Access Control: https://www.morsecom.com/services/sec-detail/access-control Premise-Based System: Onsite/Local Server Cloud Based/Web Server System Badging and Visitor Management Systems Remote System Management Service and Maintenance of New and Existing Systems Multiple Reader& Credentials Options: Bluetooth, Biometric, Prox, Iclass, Desfire, & Myfare Intrusion Systems: https://www.morsecom.com/services/sec-detail/intrusion-systems UL2050 CRZH National Industrial Security Systems Commercial, Industrial Full UL and Non-UL Monitoring Inspection and Certification of Existing Systems Installation and Maintenance of New and Existing Systems IP/Network, Cellular and Radio Monitoring Complete System Integration Security Monitoring: https://www.morsecom.com/services/sec-detail/security-monitoring UL2050 CRZH Monitoring Commercial Monitoring Supervised and Non-Supervised Open and Closing 24 Hour Notification Daily, Weekly, and Monthly Testing Customer Apps for Notification and Testing Video Surveillance: https://www.morsecom.com/services/sec-detail/video-surveillance Premise-Based System: Onsite/ Local Servers and Storage Cloud Based System: Offsite Server and Storage Remote Managed Systems Storage solutions for Cloud and Premises platforms Local and Remote viewing Service and Maintenance of New and Existing Systems Video Management Systems License Plate Recognition (LPR) Analytics for Security and Safety Video Surveillance Infrastructure M 0 R SE C 0 9 Everyone&Everything Connected 395 East Drive,Melbourne,FL 32904 1 321.259.8469-Direct 1888.MORSE'CO 321.255.0198-Fax MorseCorm.corm Maintenance Quote Morse Communications, Inc. 395 East Drive Melbourne, FL 32904 I\AORSECOM PH 321-259-8469 FAX 321-255-0198 Toll Free (888) 667-7326 www.morsecom.com Prepared for: Monroe County Contact: Alan MacEachern Phone: 305-453-8797 Date: 2023-12-07 Support Term: 6 Jan 2024-5 Jan 2025 Site 8-5,no sets 8-5,w/sets 24-7,no sets 24-7,w/sets Annual Payment MORSECOM Maintenance $29,412.00 1 $39,216.00 $39,216.00 $49,020.00 Notes - Includes parts/labor for switch only Mitel equipment and or phones dependent upon choice of plan. -Customer to provide remote access. On-site response is dependent upon site location. - Does not include applicable taxes and contingent upon site survey - Does not include pre-existing issues - Does not include failures due to: power surges, lightning, abuse or Acts of God - Does not include major release software upgrades unless SWAS plan is chosen - Does not include customer requested moves, adds or changes - Does not include any peripheral components such as application servers or OS, unless otherwise noted - Payment terms are Annual in advance. - PO and payment to: email apar@morsecom.com or fax to 321-255-0198 8-5,with 24-7,with Coverage Detail 8-5, no sets sets 24-7, no sets sets Monitored NOC* Yes Yes Yes Yes Critical SLA 2hr 2hr 1hr 1hr High SLA 4hr 4hr 2hr 2hr Medium SLA 4hr 4hr 4hr 4hr Low SLA 8hr 8hr 8hr 8hr Phone Sets No Yes No Yes Messaging Yes Yes Yes Yes Switch HW-SW Yes Yes Yes Yes UC HW-SW Yes Yes Yes Yes SW Patches Yes Yes Yes Yes Annual Check Yes Yes Yes Yes Web ticket Yes Yes Yes Yes Toll Free ticket Yes Yes Yes Yes Annual Backup Yes I Yes I Yes I Yes Initials R'G Morse Communications, Inc. 1 of 6 Maintenance Quote Terms and Conditions 1. Service Obligations (a) MORSE shall address any technical or operational defects or malfunctions in the System either by remote diagnostics or by the onsite presence of MORSE's service representative,who shall respond to the defect or malfunction after being notified of the same by Customer or its authorized employee, and restore the System to a normal state of operational efficiency. In carrying out its service and maintenance obligations hereunder, MORSE may install or replace any components or parts that MORSE deems either necessary or desirable for the effective operation of the System, at no additional charge to the Customer while the "System" is under warranty or subsequent maintenance agreements.Any part or component installed by MORSE shall be new or like new and shall be covered by this Agreement in the same manner, and subject to the same limitations herein, as apply to theSystem. In the event that the subject equipment is deemed "Manufacturer Discontinued", "Manufacturer End of Life" or"Manufacturer non-supported", Morse will be provide a best effort service level with no guarantee of parts or software availability. In the event that the failure is due to a non-supported, discontinued or end of life component,the customer will be responsible to purchase the replacement component. In the event that the defect or malfunction is deemed by Morse to be caused by neglect, abuse, Acts of God including lightning and/or power surge, the Customer will be responsible for the cost of parts and Morse's then current labor rates to repair the condition. (i) Emergency Remote service shall be available twenty-four(24) hours a day, seven (7) days a week if this option is chosen. (ii) Non-emergency maintenance service shall be provided during MORSE's normal working hours, which shall be that period of each day from 8:00 a.m.to 5:00 p.m. local time Monday through Friday, exclusive of holidays. It is agreed that MORSE shall respond to Customer's request for non-emergency service by dispatching MORSE's service representative not later than the end of MORSE's next business day. Should Customer request non-emergency service be performed outside of MORSE's normal working hours, Customer shall pay MORSE on a per-call basis, at MORSE's then effective overtime rates. (iii) Emergency maintenance service shall be provided twenty-four(24) hours a day, seven (7)days a week if this option has been chosen. IN THE EVENT THAT A MAJOR FAILURE IN THE SYSTEM OCCURS, necessitating emergency maintenance assistance from MORSE either during or outside MORSE's normal working hours, it is agreed that MORSE shall respond to the emergency remotely within four(4) hour or if necessary by dispatching MORSE's service representative not later than four(4) hours from the time it is notified of the same and MORSE shall thereafter exercise its best efforts to cure the same. IN NOTIFYING MORSE, CUSTOMER MUST CLEARLY COMMUNICATE TO MORSE THE EMERGENCY NATURE OF THE PROBLEM AS A CONDITION PRECEDENTTO MORSE'S OBJECTIVE TO RESPOND WITHIN THE TIME FRAMES INDICATED ABOVE.As used herein, a "Major Failure" is defined as a System failure resulting in the Customer's inability to receive twenty percent(20%)of all incoming calls or affecting 20%of the "System"'functionality,to make twenty percent (20%) of all outgoing calls,to make twenty percent(20%) of every station-to-station call, or to use the attendant consoles. (b) MORSE may from time to time, upon Customer request,furnish moves,additions, changes, software upgrades and/or System modifications separately contracted for at MORSE's then generally effective Terms and Conditions-cont. Initials RO Morse Communications, Inc. 2 of 6 Maintenance Quote rate. IT SHALL BE THE RESPONSIBILTY OF CUSTOMER TO VERIFY THE ACCURACY AND THE OPERATION OF ANY SOFTWARE UPGRADE, SYSTEM MODIFICATION, ENHANCEMENT OR CHANGE WITHIN FIVE (5) DAYS OF ANY SUCH UPDATE, UPGRADE, ENHANCEMENT OR CHANGE,AND TO NOTIFY MORSE WITHIN A REASONABLE TIME OF ANY ERROR, OMISSION, INACCURACY OR INCONSISTENCY THEREIN. MORSE shall, within twenty-four(24) hours of such notification, commence corrective action to remedy any such error, omission, inaccuracy or inconsistency. 2. Payment Terms MORSE hereby sells to Customer and Customer hereby purchases from MORSE the services identified in this quote.Any terms and conditions of the quote will supersede any conflicting terms of these terms and conditions. Customer shall pay the Purchase Price of the services in advance,together with all property(personal or intangible)taxes or special assessments and all sales or use taxes which may be imposed upon Customer or MORSE (except taxes based on MORSE's net income) as a result of the performance by the parties of this Agreement.The Payment shall be due no later than the date of order. Payment of invoices shall be due within thirty(30) days from the invoice date. Delinquent payments on any undisputed balance are subject to a late payment charge of the lower of one and a half percent (1.5%) per month, or portion thereof, or the maximum allowed, if lower than (1.5%), by the laws of the state where service is performed. Service Level Agreement Priority Description Critical Main Phone system, Contact Center,WLAN, Network High Remote Site,T-1, PRI circuit down Medium Applications Low MAC's, RMA's, Break/Fix Critical: System down or service affecting outage that immediately affects the operation of customer business and will work to completion. High: Service affecting outage/issue that affects remote sites and/or trunks. Medium: Service affecting outage/issue that does not immediately affect the operation of customer business. Low: Non service affecting issue or outage that does not affect customer business operations. 02.27.2024 signature Date Roman Gastesi Printed Name Legal Entity Name Monroe County Board of County Commissioners MONROE COUNTY ATTO Y '� 'tAC ftf�U.k:L'J ASTCd Et7}C R: Initials X'G Morse Communications, Inc. 3 of 6 C�91t161 YriIFS➢.HMF3p?fY'K•HACY.R.C}W S A SSI S6'AN1`COUNTY ATTORNLY DATE 2L2C1.24................... From: Limbert-Christine To: MacEachern-Alan Subject: RE: MORSECOM/Mite)Maintenance and Mitel SWAS 24-25 Date: Friday,December 29,2023 9:48:50 AM Attachments: imaae001.wa imaae002 nna Alan, this all looks fine. You can process as small contracts and just update sole source letter. I am assuming that the maintenance doesn't fall under sourcewell contract but on-going maintenance is exempt as noted in letter. No need to get price quotes as they are the only source that can perform maintenance on their product. Please let me know if you have any other questions. And have a Happy New Year!!! From: MacEachern-Alan <MacEachern-Alan@MonroeCounty-FL.Gov> Sent:Thursday, December 28, 2023 3:35 PM To: Limbert-Christine <Limbert-Christine@ Mon roeCounty-FL.Gov> Subject: FW: MORSECOM/Mite) Maintenance and Mitel SWAS 24-25 Christine, Attached please find documents which I intend to use to process 2024 maintenance for the phone system. I copied the sole source letter from what I used last year but wanted to check with you as to whether I should process it differently this year (and change my sole source letter slightly). Last year I believe they were both processed as small contracts—one with the Sourcewell competitive bid backup and the other one with my sole source letter. Given where we are now, would I be better off doing an agenda item for the two of them (If I can figure out how to attach the correct version of quote? ). As always, I would prefer a pair of small contracts and am not looking to go overkill but appreciate your guidance! Thanks so much and have a great rest of the year! Alan MacEachern IT Director Monroe County BOCC Information Technology 102050 Overseas Highway, MM 102.5 Key Largo, FL 33037 Office : (305) 453-8792 Cell : (305) 363-9109 Email :............. .c, . ,c ,,r> , ,„ , „ onroecount -fl. ov Please note: Florida has a very broad public records law. Most written communications to or from the County regarding County business are public record,available to the public and media upon request. Your e-mail communication may be subject to public disclosure. From: Scott Eller Sent:Thursday, December7, 20239:33AM To: MacEachern`4|an Subject: MORSE[OM/Mite| Maintenance and Mite| SVVAS 24-25 — CAUTION:This email originated from outside of the County. Whether you know the sender or not, � do not click links Vropen attachments you were not expecting. Hello Alan, It is that time of year again. See attached for the MORSECOM/Mitel Maintenance and Mitel, SVVAS proposals for the 24-2Sterm. I hope your holiday season is going well and please let me know if you have any questions. Thankynu' Scott Eller Marketing and Business Development |