HomeMy WebLinkAboutItem N1 N1
BOARD OF COUNTY COMMISSIONERS
COUNTY of MONROE �� i Mayor Holly Merrill Raschein,District 5
The Florida Keys Mayor Pro Tern James K.Scholl,District 3
Craig Cates,District 1
Michelle Lincoln,District 2
' David Rice,District 4
Board of County Commissioners Meeting
December 11, 2024
Agenda Item Number: N1
2023-3376
BULK ITEM: Yes DEPARTMENT: Sheriffs Office
TIME APPROXIMATE: STAFF CONTACT: Julia E. Todd
N/A
AGENDA ITEM WORDING: Approval of the State of Florida-funded Agreement between
Department of Management Services and Monroe County to provide funding in the amount of
$652,459.00 for Public Safety Upgrade Project DMS-P1-24-07-12 that will support essential upgrades
to Public Safety Answering Points (PSAPs).
ITEM BACKGROUND:
The State of Florida Department of Management Services appropriated general revenue funds in the
amount of$12,000,000.00 from the Emergency Communications Trust Fund to fund Public Safety
Answering Point (PSAP)upgrades. Department of Management Services and the Emergency
Communications Board has approved the amount of$652,459.00 to fund the Public Safety Upgrade
Project DMS-P1-24-07-12 in Monroe County as part of the Region 6 Core Services project. Vendor
services will by provided by Motorola Solutions. It will provide Monroe County with the necessary
connectivity to send and receive 911 calls from other counties in Region 6 in the event of a disaster. It
will also upgrade our in-county 911 call taking services. It will provide additional redundancy in the
form of a Starlink connection as well as redundant Tertiary lines for all Monroe County 911 Public
Safety Answering Points.
PREVIOUS RELEVANT BOCC ACTION:
None.
INSURANCE REQUIRED:
No
CONTRACT/AGREEMENT CHANGES:
N/A
STAFF RECOMMENDATION: Approval of the funding agreement that will be administered by the
Monroe County Sheriffs Office on behalf of Monroe County.
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DOCUMENTATION:
DMS STATE FUNDED AGREEMENT WITH MOTOROLA NGCS AGREEMENT.pdf
DMS-P 1-24-07-12 PSAP Upgrade Project Contract- MONROE COUNTY-updatedl I 1824(County
Clean 11.26.24).pdf
FINANCIAL IMPACT:
No Ad-valorem tax funds will be used in the funding of this project.
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Delpaytmient of 4050 ll:..spWiade Way
MANAG"'ElWEINT 'wW�ossee, R,32399 0950
850 488-2786
SERVICES
We serve those who serve on eSantis,Governor
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a Pe diro Mende,Secretary
STATE-FUNDED AGREEMENT
FOR
PSAP UPGRADE PROJECT
® -24-07-12
BETWEEN
THE STATE OF FLORIDA
DEPARTMENT OF MANAGEMEN r SERVICES
AND
MONROE COUNTY
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STATE-FUNDED AGREEMENT
This State-Funded Agreement (Agreement) is between the Florida Department of
Management Services (Department), 4030 Esplanade Way, Tallahassee, Florida, 32399 and
Monroe County (Recipient), '1100 Simonton St. Suite 205 Key West, FL 33040.
The Department and Recipient agree as follows:
(1) AUTHORITY
A. The Department has been appropriated general revenue funds for the State fiscal year
2024-2025, specifically appropriation line item #2971, the nonrecurring sum of
$12,000,000 from the Emergency Communications Trust Fund, Chapter 2024-231,
Laws of Florida, to fund Public Safety Answering Point (PSAP) Upgrades. The
Department has the authority, in accordance with section 282.702 Florida Statutes
(F.S.), to enter into this Agreement and to disburse the appropriated funds to the
Recipient under the terms and conditions set forth below,
B. In accordance with section 215.971, F.S., the Department has the authority to monitor
the portion of the State of Florida appropriated funds for the PSAP upgrades.
(2) LAWS, RULES, REGULATIONS,AND POLICIES
A. This Agreement is executed and entered into in the State of Florida and will be
performed, construed, and enforced in accordance with the laws, rules, and
regulations of the State of Florida. Each party will perform its obligations in accordance
with the terms and conditions of this Agreement.
B. The parties shall be governed by all applicable State and Federal laws, rules, and
regulations, including but not limited to those identified in Attachment B — Program
Statutes and Regulations. Any express reference in this Agreement to a statute, rule,
or regulation in no way implies that no other statute, rule, or regulation applies.
(3) CONTACT
A. In accordance with section 215.971(2), F.S., the Department's Grant Manager is
responsible for enforcing the performance of this Agreement's terms and conditions
and will serve as the Department's liaison with the Recipient. As part of the duties, the
Grant Manager for the Department will:
i. Monitor and document Recipient performance of the terms of this Agreement;
ii. Review and document all deliverables for which the Recipient requests payment,-
and,
iii. Reconcile and verify all funds received against all funds expended during the
agreement period and produce a final reconciliation report which identifies any
funds paid in excess of the expenditures incurred by the Recipient.
B. Grant Managers
i. The name and address of the Department's Grant Manager responsible for the
administration of this Agreement is:
Sarah Mashburn
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Grant Manager
4030 Esplanade Way
Tallahassee, Florida 32399
(850) 414-2723
Sarah.Mashburii@dms.fl.gov
ii. The name and address of the Recipient's Agreement Manager responsible for the
administration of this Agreement is:
Julia Todd
911 Database Coordinator
2945 Overseas Hwy. Marathon, FL
(305) 289-6035
jtodd@keysso.net
C. The Recipient's Agreement Manager is responsible for monitoring the performance of
this Agreement's terms and conditions and will serve as the Recipient's liaison with
the Department. As part of the duties, the Agreement Manager for the Recipient shall
provide the Department with all reports in accordance with Section 15, Reports, of this
Agreement, as well as any other required reports or documents under this Agreement.
D. In the event that different Managers or addresses are designated by either party after
execution of this Agreement, a notice of the name, title, and address of the new
Manager will be provided to the other party in writing. Such changes do not require a
formal written amendment to the Agreement.
(4) TERMS AND CONDITIONS
This Agreement consists of this State-Funded Agreement and all incorporated
attachments and exhibits, which set forth the entire understanding of the parties and
supersede all prior agreements and understanding related to the subject matter thereof.
(6) EXECUTION
This Agreement may be executed in any number of counterparts, each of which, when
executed and delivered, shall constitute a duplicate original, but all counterparts together
shall constitute a single agreement.
(6) MODIFICATION
Either party may request a modification of provisions of this Agreement via a formal
amendment, which shall be valid only when in writing, signed by each of the parties, and
attached to the original version of this Agreement.
(7) SCOPE OF WORK
The Recipient shall perform the work in accordance with Attachment A, Scope of Work
and Budget, of this Agreement.
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(8) PERIOD OF AGREEMENT
A. In accordance with section 215.971(1)(d), F.S., the Recipient may expend funds
authorized by this Agreement only for allowable costs from obligations incurred during
the Agreement period. This Agreement shall begin upon execution by both parties or
July 1, 2024, whichever is later and shall end on June 30, 2025, unless:
i. The Department requests and receives from the Florida Legislature an extension
for one (1) year to reflect changes to the funding source,- or
ii. The Agreement is terminated earlier in accordance with Section 20, Termination,
of this Agreement.
B, The Department does not guarantee an extension or renewal of this Agreement or
funding beyond the term of this Agreement and shall not, absent legislative approval
of funding, be obligated to extend this Agreement beyond June 30, 2025. This
Agreement may be renewed on a yearly basis, contingent upon a specific
appropriation by the Legislature. Renewals must be in writing, subject to the same
terms and conditions as set forth in the initial contract, made by mutual agreement,
and will be contingent upon satisfactory fiscal and programmatic performance
evaluations as determined by the Department, and subject to the availability of funds.
(9) FUNDING
A. Funding for this Agreement consists of the awarded state resources set forth in the
below-listed Exhibit 1, Audit Requirements.
B_ The method of payment for this Agreement is cost reimbursement or rural payment
pursuant to section 215.971(1)(h), F.S. and subject to the availability of funds.
C. In accordance with Legislative Appropriation line item#2971, Chapter 2024-231, Laws
of Florida, funds shall only be used to reimburse Recipient expenditures or pay for
allowable costs incurred by a Rural Recipient for Recipient's implementation of NGCS
Implementation.
D. The State of Florida's performance and obligation to pay under this Agreement is
contingent upon an annual appropriation by the Legislature.
E. The Department will reimburse or provide rural payment to the Recipient only for
allowable costs incurred during the Agreement period by the Recipient for the
successful completion of each deliverable. The maximum reimbursement amount for
the entirety of this Agreement is $652,459.00.
The Department will review any request for reimbursement or rural payment by
comparing the documentation provided by the Recipient's Agreement Manager
against a performance measure, outlined in Attachment A, that clearly delineates:
i. The required minimum acceptable level of service to be performed-' and,
ii. The criteria for evaluating the successful completion of each deliverable.
G. For the purposes of this Agreement, the Department shall consider payments made
by Recipient to be improper under the following circumstances:
DMS-PI-24-07-12
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I. Any payment that should not have been made or that was made in an incorrect
amount (including overpayments and underpayments) under statutory,
contractual, administrative, or other legally applicable requirements.
ii. Any payment to an ineligible party, any payment for an ineligible good or service,
any duplicate payment, any payment for a good or service not received (except
for such payments where authorized by law), any payment that does not account
for credit for applicable discounts, and any payment where insufficient or lack of
documentation prevents a reviewer from discerning whether a payment was
proper.
iii. Any payment for Management Consulting or Feasibility Studies.
(10) REQUEST FOR REIMBURSEMENT
A. Subject to the funding limitations of this Agreement, the Department shall reimburse
the Recipient only for allowable costs resulting from incurred obligations pursuant to
section 216.301, F.S., in furtherance of the successful completion of deliverables
outlined in Attachment A and further defined in the Recipient's NGCS
Implementation contract. The Recipient may submit more than one (1) request for
reimbursement under this deliverable. However, no reimbursement shall duplicate
any previous reimbursement.
B. Recipient will submit a request for reimbursement (See Attachment D, Request for
Reimbursement of Funds), by email to the Grant Manager, not to exceed once per
month.
C. All bills for fees or other compensation for services or expenses shall be submitted
in detail sufficient for a proper pre-audit and post-audit thereof and shall be
accompanied by all supporting documentation required for reimbursement including,
but not limited to, copies of purchase orders and paid vouchers, invoices, copies of
check processing, and journal transfers. Reimbursement claims shall include only
expenditures claimed against the awarded funding amount- Requests for
reimbursement for Recipient Deliverable 2 of Attachment A, must also contain copies
of Recipient's documented inspection of activities or project milestones performed
under Recipient Deliverable 3 to verify the components meet or exceed Recipient's
Contract for the NGCS Implementation procured under Recipient Deliverable 1.
D The Department shall not process requests for reimbursement for payments made
by Recipient that are deemed as improper payments as set forth in Section 9,
Funding, of this Agreement.
E. Submission of final documents and submission for closeout of the funding does not
affect the Department's right to disallow costs and recover funds based on an audit
or financial review. The final request for reimbursement and supporting
documentation for incurred obligations pursuant to section 216.301, F.S., shall be
submitted to the Department no later than August 15, 2025.
F. The Department is not liable for approval of reimbursement by the Department of
Financial Services (DFS), and Recipient is responsible for ensuring purchases and
invoices are in conformance with DFS requirements. Recipient agrees to comply
with the State of Florida Reference Guide ful or State Expu d
enditures, available at:
IA:11t/L1wNyw1JnyfioE�dacfg
a-lc_'�ICV-S ��JeJgpstate
DMS-Pi-24-07-12
Page 5 of 18
3847
G.Any travel expense bills are not permissible or allowable under this Agreement.
(11) RURAL COMMUNITY OR RURAL AREA OF OPPORTUNITY REQUEST FOR
PAYMENT
A. Pursuant to section 215.971(1)(h), F.S., if the Recipient is a Rural Community or
Rural Area of Opportunity as those terms are defined in section 288.0656(2). F.S.,
("Rural Recipient"), a Rural Recipient may request that the Department provide for
the payment of invoices for verifiable and eligible performance that has been
completed in accordance with the terms and conditions set forth in this Agreement
("rural payment"). Prior to, or in conjunction with, such a rural payment request, a
Rural Recipient shall submit documentation to the Department sufficiently
demonstrating the financial hardship of the Rural Recipient.
B. A Rural Recipient shall submit its request to elect to receive rural payment, including
any financial hardship documentation, in writing to the Department's Grant Manager
specified in the Agreement. Following demonstration of financial hardship and the
initial request to elect to receive rural payment, subsequent requests for payment
and all necessary documentation, including the Attachment 1, Request for Payment
to Rural Communities or Rural Areas of Opportunity, for incurred and appropriate
costs shall be submitted in writing to the Department's Grant Manager.
C. The Rural Recipient is responsible for ensuring all documentation related to Rural
Recipient's Project is readily available to the Department upon request and is in
conformance with the DFS requirements. Rural Recipient will submit requests for
rural payment, including Attachment 1, Request for Payment to Rural Community
Communities or Rural Areas of Opportunity, on a monthly basis to the Department's
Grant Manager. All bills for fees or expenses shall be submitted in detail sufficient
for a proper pre-audit and post-audit thereof and shall be accompanied by all
supporting documentation required for payment including, but not limited to, copies
of purchase orders, invoices, and any other expenditure justifications, along with any
copies of Recipient's documented inspection of activities performed under Recipient
Deliverable 3 to verify the components meet or exceed Recipient's NGCS
Implementation contract procured under Recipient Deliverable 1.
D. The Department shall not process requests for rural payments made by Recipient
that are deemed as improper payments as set forth in Section 9, Funding, of this
Agreement.
E. Submission of final documents and submission for closeout of the funding does not
affect the Department's right to disallow costs and recover funds based on an audit
or financial review. The final request for rural payment and supporting documentation
for incurred obligations pursuant to section 216-301, F.S. shall be submitted to the
Department no later than August 15, 2025.
F. Funds provided to a Rural Recipient via rural payment shall only be used for
allowable costs incurred by a Rural Recipient pursuant to section 216.301, F.S., in
the successful completion of each deliverable outlined in Attachment A and defined
in the NGCS Implementation contract. Funds provided shall not exceed the amount
specified in Section 9, Funding, and Exhibit 1, Audit Requirements, of this
Agreement.
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Page 6 of 18
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F. Funds provided to a Rural Recipient via rural payment shall only be used for
expenditures directly related to Recipient's NdCS Implementation contract as
specified in the Agreement.
G.The Recipient shall provide additional reports and information identified in
Attachment 1, Request for Payment to Rural Community or Rural Area of
Opportunity, as requested by the Department's Grant Manager.
(12) RECORDS
A. Pursuant to section 20.055(5), F.S., the Recipient and its subcontractors (if any)
understand and shall comply with their duty to cooperate with the Department's
Inspector General in any investigation, audit, inspection, review, or hearing.
B. As required by section 215.97, F.S., and Florida Administrative Code Rule 691-5.006,
the Department, the Chief Inspector General for the State of Florida, the Florida
Auditor General, or any of their authorized representatives, shall enjoy the right of
access to any documents, financial statements, papers, or other records of the
Recipient which are pertinent to this Agreement, in order to make audits,
examinations, excerpts, and transcripts- The right of access also includes timely and
reasonable access to the Recipient's personnel for the purpose of interview and
discussion related to such documents.
C The Recipient shall maintain any books, records, or documents for the Recipient and
for all subcontractors to be paid from funds provided under this Agreement, in
accordance with generally accepted accounting procedures and practices which
sufficiently and properly reflect all expenditures of funds provided by the Department
under this Agreement, in a form sufficient to determine compliance with the
requirements and objectives of this Agreement, and all other applicable laws and
regulations.
D. The Recipient will retain sufficient records demonstrating its compliance with the
terms of this Agreement for the longer of, a period of at least five (5) years from the
date the audit report is issued, or the period required by the General Records
Schedules maintained by the Florida Department of State, available at:
w
schiedtfl'es/. The Recipient shall allow the Department, or its designee, DFS, or
Auditor General access to such reports upon request and shall ensure that audit
working papers are made available upon request by the Department or its designee,
Chief Financial Officer, or Auditor General, for a period of three (3) years from the
date the audit report is issued unless extended in writing by the Department.
E. In accordance with section 216.1366, F.S., the Department is authorized to inspect
the: (a) financial records, papers, and documents of the Recipient that are directly
related to the performance of this Agreement or the expenditure of state funds; and
(b) programmatic records, papers, and documents of the Recipient which the
Department determines are necessary to monitor the performance of the Contract
or to ensure that the terms of this Agreement are being met. The Recipient shall
provide such records, papers, and documents requested by the Department within
10 Business Days after the request is made.
(13) PUBLIC RECORDS
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A. The ReCiDient is required to comply with the State of Florida's Public Records Law,
which provides a right of access to the records of the state and local governments.
The Recipient shall:
1. Keep and maintain public records required to perform the services
contemplated in this Agreement;
ii. on request from the Department's custodian of public records, provide the
Department with a copy of the requested records or allow the records to be
inspected or copied within a reasonable time at a cost that does not exceed the
cost provided in Chapter 119, F.S., or as otherwise provided by law-
iii. Ensure that public records that are exempt or confidential and exempt from
public records disclosure are not disclosed except as authorized by law for the
duration of the contract term and following the completion of the Contract if the
Recipient does not transfer the records to the public agency;
iv, Upon completion of the Contract, transfer, at no cost, to the Department all
public records in possession of the Recipient or keep and maintain public
records required by the Department to perform the service. If the Recipient
transfers all public records to the public agency upon completion of the
Agreement, the Recipient shall destroy any duplicate public records that are
exempt or confidential and exempt from public records disclosure requirements.
If the Recipient keeps and maintains public records upon completion of the
Agreement, the Recipient shall meet all applicable requirements for retaining
public records. All records stored electronically must be provided to the
Department, upon request from the Department's custodian of public records,
in a format that is compatible with the information technology systems of the
Department; and
V, IF THE RECIPIENT HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, F.S., TO THE
RECIPIENT's DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS AGREEMENT, CONTACT THE
CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE
NUMBER, EMAIL ADDRESS AND MAILING ADDRESS
PROVIDED IN SECTION 3, CONTACT OF THE
AGREEMENT.
B. The Department reserves the right to unilaterally cancel this Agreement if the
Recipient refuses to allow public access to all documents, papers, letters, or other
material subject to the provisions of Chapter 119, F.S., which the Recipient created
or received under this Agreement.
(14) AUDITS
A. In the event the Recipient expends $750,000.00 or more in-state financial
assistance during its fiscal year, the Recipient must have a State single or project-
specific audit conducted in accordance with section 215.97(2)(a), F.S.; applicable
DFS rules-, and Chapter 10.550, Rules of the Auditor General.
B. In connection with the audit requirements, the Recipient shall ensure that the audit
complies with the requirements of section 215.97, F.S. This includes submission of
a financial reporting package as defined by section 215.97, F.S., and Chapter
10.550, Rules of the Auditor General.
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The Recipient shall send copies of reporting packages required under this
paragraph directly to each of the following:
The Department of Management Services
Office of the Inspector General
4050 Esplanade Way
Tallahassee, Florida 32399-0950
The Auditor General
Room 401, Claude Pepper Building
111 West Madison Street
Tallahassee, Florida 32399-1450
C. If Recipient expends less than $750,000.00 in state financial assistance in its fiscal
year(for fiscal years ending September 30, 2004, or thereafter), an audit conducted
in accordance with the provisions of section 215.97(2)(a), F.S., is not required. In
the event that Recipient expends less than$750,000.00 in state financial assistance
in its fiscal year and elects to have an audit conducted in accordance with the
provisions of section 215.97(2)(a), F.S., the cost of the audit must be paid from the
nonstate entity's resources (i.e., the cost of such an audit must be paid from the
Recipient's resources obtained from other than State entities).
D. This section does not limit the authority of the state awarding agency to conduct or
arrange for the conduct of additional audits or evaluations of state financial
assistance or limit the authority of any State awarding agency inspector general,
the Auditor General, or any other state official.
E. If an audit shows that all or any portion of the funds disbursed were not spent in
accordance with the conditions of this Agreement, the Recipient shall be held liable
for reimbursement to the Department of all funds not spent in accordance with these
applicable regulations and Agreement provisions within thirty (30) days after the
Department has notified the Recipient of such non-compliance.
F. The Recipient shall have all audits completed by an independent auditor, which is
defined in section 215.97(2)(i), F.S., as "an independent certified public accountant
licensed under chapter 473" and conducted in accordance with section 215.97,
F.S.; applicable rules of the Department of Financial Services; and Chapter 10.550,
Rules of the Auditor General. The independent auditor shall state that the audit
complied with the applicable provisions noted above.
G. Upon completion of the audit, a copy of the audit report and financial reporting
package must be received by the Department and the Auditor General no later than
nine (9) months from the end of the Recipient's fiscal year,
(15) REPORTS
A. The Recipient shall provide the Department's Grant Manager with quarterly reports
and an administrative closeout report as provided in Attachment E, Quarterly
Report, and Attachment H, Final Administrative Closeout Report. These reports
shall include the current status and progress of the Recipient and its Contractor(s)
and subcontractor(s) in completing the work described in Attachment A, the
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expenditure of funds under this Agreement, and any other information requested
by the Department.
B. Quarterly reports are due to the Department no later than thirty (30) days after the
end of each quarter of the program year. They shall be sent each quarter after
execution of this Agreement until submission of Attachment H. The ending dates
for each quarter of the program year are March 31, June 30, September 30, and
December 31.
C. The completed Attachment H is due sixty (60) days after the termination of this
Agreement or sixty (60) days after completion of the activities contained in this
Agreement, whichever first occurs.
D. If all required reports and copies are not sent to the Department or are not
completed in a manner acceptable by the Department, the Department may
withhold further payments until they are completed or may take other action as
stated in Section 19, Remedies. "Acceptable by the Department" means that the
work product was completed in accordance with the terms in Attachment A.
E The Recipient shall provide additional program update information identified in
Attachment E, Quarterly Report, or information that may be required by the
Department.
F The Recipient shall provide additional reports and information identified in
Attachment D, Request for Reimbursement of Funds, as requested by the
Department's Grant Manager.
(16) MONITORING
A. The Recipient shall monitor its performance under this Agreement, as well as that
of its Contractor(s), subcontractor(s), and/or consultants who are paid from funds
provided under this Agreement, to ensure that time schedules are being met, the
schedule of deliverables and Scope of Work are being accomplished within the
specified time periods, and other performance goals are being achieved. In
addition, the Recipient shall perform a review of each function or activity in
Attachment A of this Agreement and of the activities reported in the quarterly
reports.
B. In addition to reviews of audits, monitoring procedures may include, but shall not
be limited to, on-site visits by Department staff, limited scope audits, and other
procedures. The Recipient agrees to comply and cooperate with any monitoring
procedures and processes deemed appropriate by the Department. In the event
that the Department determines that a limited scope audit of the Recipient is
appropriate, the Recipient agrees to comply with any additional instructions
provided by the Department to the Recipient regarding such audit. The Recipient
further agrees to comply and cooperate with any inspections, reviews,
investigations, or audits deemed necessary by the Florida Chief Financial Officer
or Auditor General. In addition, the Department will monitor the performance and
financial management of the Recipient throughout the Agreement term.
(17) LIABILITY
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A. The Recipient is solely responsible to parties it deals with in carrying out the terms
of this Agreement and, subject to the limitation of section 768.28, F.S., Recipient
shall hold Department harmless against all claims of whatever nature by third
parties arising from work performed under this Agreement.
IB. Recipient, a subdivision as defined in section 768.28, F.S., agrees to be fully
responsible for its negligent or tortious acts or omissions which result in claims or
suits against the Department and agrees to be liable for any damages proximately
caused by the acts or omissions to the extent set forth in section 768.28, F.S..
Nothing in this Agreement is intended to serve as a waiver of sovereign immunity
by any Recipient to which sovereign immunity applies. Nothing in this Agreement
may be construed as consent by a state agency or subdivision of the State of
Florida to be sued by third parties in any matter arising out of any contract.
(18) DEFAULT
If any of the following events occur("Events of Default"), all obligations on the part of
the Department to make any further payment of funds shall, if the Department elects,
terminate and the Department has the option to exercise any of its remedies set forth
herein. However, the Department may make payments or partial payments after any
Events of Default without waiving the right to exercise such remedies and without
becoming liable to make any further payment:
A. If any warranty or representation made by the Recipient in this Agreement or any
previous agreement with the Department is or becomes false or misleading in any
respect.
B. If the Recipient fails to keep or perform any of the obligations, terms, or covenants
in this Agreement with the Department and has not cured them in a timely fashion
or is unable or unwilling to meet its obligations under this Agreement.
C. If material adverse changes occur in the financial condition of the Recipient at any
time during the term of this Agreement, and the Recipient fails to cure this adverse
change within thirty (30) days from the date written notice is sent by the
Department.
D If any reports required by this Agreement have not been submitted to the
Department or have been submitted with incorrect, incomplete, or insufficient
information.
E. If the Recipient has failed to perform and complete on time any of its obligations
under this Agreement.
(19) REMEDIES
If an Event of Default occurs, then the Department shall provide a written notice to the
Recipient and may exercise any one or more of the following remedies, either
concurrently or consecutively:
A. Terminate this Agreement pursuant to the terms in Section 20, Termination, of this
Agreement;
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B. Withhold or suspend the payment of all or any par',of a request for reimbursement
or rural payment until the Recipient cures the event of default identified in the
written notice;
C. Exercise any corrective or remedial actions, including but not limited to:
i. Request Recipient cure the default;
ii. Request additional information from the Recipient to determine the reasons for
or the extent of non-compliance or lack of performance;
iii. Issue a written warning to advise that more serious measures may be taken if
the situation is not corrected;
iv. Advise the Recipient to suspend, discontinue, or refrain from incurring costs
for any activities in question; or,
v. Require the Recipient to reimburse the Department for the amount of costs
incurred for any items determined to be ineligible.
D. Exercise any other rights or remedies which may be available under law.
Pursuing any of the above remedies will not stop the Department from pursuing any
other remedies in this Agreement or provided at law or in equity. If the Department
waives any right or remedy in this Agreement or fails to insist on strict performance by
the Recipient, it will not affect, extend or waive any other right or remedy of the
Department, or affect the later exercise of the same right or remedy by the Department
for any other default by the Recipient.
(20) TERMINATION
A. If the performance of the Contractor is not in compliance with the Agreement
requirements, the Department may:
i. Unilaterally terminate this Agreement for cause after ten (10) days of a written
notice of the termination,
ii. Notify the Contractor of the non-compliance and require correction within a
specified time; otherwise, the Contract will terminate at the end of such time;
or
iii. Take other action deemed appropriate by the Department.
The notice shall be effective when placed in the United States, first-class mail,
postage prepaid, by registered or certified mail return receipt requested, to the
address in Section 3, Contact, herein.
B. The Department may unilaterally terminate this Agreement for Recipient's refusal
to permit public access to any document, paper, letter, or other material subject to
disclosure under Chapter 119, F.S., as amended, unless exempt from section
24(a) of Article I of the State Constitution and section 119.071, F.S., or applicable
State or federal law.
C. The Department may unilaterally terminate this Agreement for convenience by
providing the Recipient with thirty (30) calendar days prior written notice.
D. The pates may agree to terminate this Agreement for their mutual convenience
through a written amendment of this Agreement. The amendment will state the
DMS-Pl-24-07-12 Page 12 of 18
3854
effective date of the termination and the procedures for proper closeout of the
Agreement.
E. In the event that this Agreement is terminated, the Recipient shall not incur new
obligations for the terminated portion of the Agreement after the Recipient has
received the notification of termination.
IF Upon notice of termination, the Recipient will cancel as many outstanding
obligations as possible. Costs incurred after the receipt of the termination notice
are disallowed. The Recipient shall not be relieved of liability to the Department
because of any breach of Agreement by the Recipient. The Department may, to
the extent authorized by law, withhold payments to the Recipient for the purpose
of set-off until the exact amount of damages due to the Department from the
Recipient, is determined exclusively by the Department
(21) RESULTING THIRD PARTY CONTRACT AND SUBCONTRACTS
A. The Recipient may contract with third parties to perform work in furtherance of
Recipient's NGCS Implementation contract. The Recipient will be fully responsible
for the satisfactory completion of all work performed under any third-party
Contract(s).
B. With the Recipient's approval, the Recipient's Contractor may subcontract work
performed in furtherance of the NGCS Implementation contract, and the
Recipient's Contractor will be fully responsible for satisfactory completion of all
subcontracted work.
C. The Recipient agrees all Recipient contracts or subcontracts for which the State
Legislature is in any part a funding source shall contain language requiring
Contractor(s) or subcontractor(s) who are paid from funds provided under this
Agreement (i) to be bound by the terms of this Agreement; (ii) be bound by all
applicable State, and federal laws and regulations including, but not limited to,
section 215.971, F.S. and Rule 691-5.006(2), FAC; and (iii) hold the Department
and Recipient harmless against all claims of whatever nature arising out of the
performance of work under this Agreement, to the extent allowed and required by
law.
D. All Recipient contracts or subcontracts for which the State Legislature is in any part
a funding source shall contain language to provide for termination with reasonable
costs to be paid for eligible contract work completed prior to the date the notice of
suspension or termination was received by the Recipient. Any cost incurred after
a notice of suspension or termination is received by the Recipient may not be
funded with funds provided under this Agreement unless previously approved in
writing by the Department. All Recipient contracts and subcontracts shall contain
provisions for termination for cause or convenience and shall provide for the
method of payment in such event.
IF.. The Recipient shall document in its Quarterly Report,Attachment E, the Contractor
and/or subcontractor's progress in performing its work under this Agreement. For
each Contractor or subcontractor, the Recipient shall provide a written statement
to the Department as to whether that Contractor or subcontractor is a minority
business enterprise, as defined in section 288.703, F.S.
DMS-Pi-24-07-12 Page 13 of 18
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(22) ATTACHMENTS
A. All attachments and exhibits listed below are incorporated in their entirety into this
Agreement.
B. This Agreement has the following attachments:
Exhibit 1 —Audit Requirements
Attachment A Scope of Work and Budget
Attachment B—Program Statutes and Regulations
Attachment C —Statement of Assurances
Attachment D— Request for Reimbursement of Funds
Attachment E—Quarterly Report
Attachment F—Warranties and Representations
Attachment G —Certification Regarding Debarment
Attachment H — Final Administrative Closeout Report
Attachment I — Request for Payment to Rural Community or Rural Area of
Opportunity (Rural Payment)
C. In the event of any of these documents conflict, the conflict will be resolved in the
following order of priority (highest to lowest):
• Amendments to this Agreement in reverse order.
• Attachment A
• This Agreement and Attachments B through 1, in order.
(23) RETURN OF FUNDS
All refunds or repayments due to the Department under this Agreement are to be made
payable to the order of"Department of Management Services" and mailed directly to
the following address:
Department of Management Services
Financial Management Services
4050 Esplanade Way
Tallahassee, Florida 32399-0950
In accordance with section 215.34(2), F.S., if a check or other draft is returned to the
Department for collection, the Recipient shall pay the Department a service fee of
$15.00 or five percent (5%) of the face amount of the returned check or draft,
whichever is greater.
(24) 911 PROVISIONS
A. Pursuant to s. 365.177, F.S., the Department developed a plan to upgrade all 911
PSAP(s) within the state to allow the transfer of an emergency call from one local,
multijurisdictional, or regional 911 system to another local, multijurisdictional, or
regional 911 system in the state. Such transfer should include voice,text message,
image, video, caller identification information, location information, and additional
standards-based 911 call information. The plan prioritized the upgrade of PAP(s)
based on the population served by each PSAP, the capability of a jurisdiction or
region to modernize PAP(s) beyond legacy 911 infrastructure, and the ability of
a jurisdiction or region to address interoperability between PSAP(s). The plan
DMS-P1-24-07-12 Page 14 of 18
3856
identified and addressed the projected costs of implementing these transfer
capabilities.
B. The Legislature has appropriated $12,000,000 to the Department for the
implementation of the services outlined in the plan
(25) MANDATED CONDITIONS
A. The validity of this Agreement is subject to the truth and accuracy of all the
information, representations, and materials submitted or provided by the Recipient
in this Agreement, in any later submission or response to a Department request,
or in any submission or response to fulfill the requirements of this Agreement. The
inaccuracy of the submissions or any material changes shall, at the option of the
Department and with a thirty (30) day written notice to the Recipient, cause the
termination of this Agreement and the release of the Department from all its
obligations to the Recipient.
B. This Agreement shall be construed under the laws of the State of Florida, and the
venue for any actions arising out of this Agreement shall be in the Circuit Court of
Leon County. If any provision of this Agreement is in conflict with any applicable
statute or rule or is unenforceable, then the provision shall be null and void to the
extent of the conflict and shall be severable but shall not invalidate any other
provision of this Agreement.
C. The Recipient is hereby informed of the provisions of sections 287.133(2)(a),
287.134(2)(a), and 287.137(2)(a), F.S., that identify the impacts to the Recipient's
ability or its affiliates' ability to respond to the competitive solicitations of a public
entity; to be awarded or perform work as a contractor, supplier, subcontractor, or
consultant under a contract with a public entity; to transact business with a public
entity if it, or its affiliates, are placed on the Convicted Vendor, Discriminatory
Vendor, or Antitrust Violator Vendor Lists of the Department of Management
Services. The Recipient shall promptly notify the Department if it or its suppliers,
subcontractors, or consultants under this Agreement are placed on any such lists.
Those who have been placed on the convicted vendor list following a conviction
for a public entity crime or on the discriminatory vendor list may not submit a bid
on a contract to provide any goods or services to a public entity, may not submit a
bid on a contract with a public entity for the construction or repair of a public
building or public work, may not submit bids on leases of real property to a public
entity, may not be awarded or perform work as a contractor, supplier,
subcontractor, or consultant under a contract with a public entity, and may not
transact business with any public entity in excess of $35,000.00 for a period of
thirty-six (36) months from the date of being placed on the Convicted Vendor List
or on the Discriminatory Vendor List.
D, The Recipient shall send to the Department (by email) the completed Attachment
G, Certification Regarding Debarment, Suspension, Ineligibility, and Voluntary
Exclusion,for each intended contractor or subcontractor that which Recipient plans
to fund under this Agreement. The Attachment G form must be received by the
Department before the Recipient enters into a contract with any contractor or
subcontractor. Where a contract or purchase order has been executed prior to this
Agreement's effective date, the Recipient shall provide the Department with
documentation demonstrating it obtained the necessary certifications
contemplated in Attachment G from its contractors and subcontractors. Pursuant
to sections 287,135(5) and 287.135(3), F.S., Recipient agrees the Department
DMS-P1-24-07-12 Page 15 of 18
3857
may immediately terminate the Agreement for cause if the subcontractor is found
to have submitted a false certification as provided under section 287.135(5), F.S.,
or has been placed on the Scrutinized Companies with Activities in Sudan List or
the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List,
or has been engaged in business operations in Cuba or Syria, or has been placed
on the Scrutinized Companies that Boycott Israel List, or is engaged in a boycott
of Israel.
E. The Recipient and its subcontractors have an obligation to utilize the U.S.
Department of Homeland Security's (DHS) E-Verify system for all newly hired
employees in accordance with section 448.095, F.S. By executing this Agreement,
the Recipient certifies that it is registered with, and uses, the E-Verify system for
all newly hired employees in accordance with section 448.095, F.S. The Recipient
must obtain an affidavit from its subcontractors in accordance with paragraph
(5)(b) of section 448.095, F.S., and maintain a copy of such affidavit for the
duration of the Agreement.
This section serves as notice to the Recipient regarding the requirements of
section 448.095, F.S., specifically sub-paragraph (5)(c)1., and the Department's
obligation to terminate the Contract if it has a good faith belief that the Recipient
has knowingly violated section 448.09(1), F.S. If terminated for such reason, the
Recipient will not be eligible for award of a public contract for at least one (1) year
after the date of such termination. The Department will promptly notify the
Recipient and order the immediate termination of the contract between the
Recipient and a subcontractor performing work on its behalf for this Contract
should the Department have a good faith belief that the subcontractor has
knowingly violated section 448.09(1), F.S.
F. Any state funds provided for the purchase of or improvements to real property are
contingent upon the contractor or political subdivision granting to the state a
security interest in the property at least to the amount of state funds provided for
at least 5 years from the date of purchase or the completion of the improvements
or as further required by law.
G. All expenditures of state financial assistance shall be in compliance with the laws,
rules, and regulations applicable to expenditures of State funds, including but not
limited to the Regulations listed in Attachment C, Statement of Assurances.
H. The Agreement may be charged only with allowable costs resulting from
obligations incurred pursuant to section 216.301, F.S., during the term of the
Agreement.
I. Any balances of unobligated cash that have been advanced or paid that are not
authorized to be retained for direct program costs in a subsequent period must be
refunded to the Department.
J. The Recipient shall remain obligated to return to Department any funds expended
that do not comply with the terms and conditions of this Agreement.
K. The Recipient shall remain obligated to return to Department any funds paid in
excess of the amount to which the Recipient is entitled under the terms and
conditions of this Agreement.
DIVIS-101-24-07-12 Page 16 of 18
3858
Funds refunded to Department from the Recipient for failure to perform as required
under this Agreement may be expended only in direct support of the Monroe
County NGCS Implementation project.
M. The Recipient is hereby informed of the provisions of Chapters 273 and 274, F.S.,
which identifies recordkeeping and inventory of state-owned tangible personal
property, and such property owned by local governments. For requirements of this
section, nonexpendable property is the same as "property" as defined by sections
273.02 and 274.02(1), F.S. All nonexpendable property purchases under this
Agreement shall be listed on the property records of the Recipient who shall be
primarily responsible for the supervision, control, and disposition of the property in
accordance with applicable law. Following the termination of this Agreement, the
Recipient's use, retention, control, and disposition of this property shall be in
accordance with applicable laws and regulations
(26) LOBBYING PROHIBITION
A. In accordance with sections 11.062 and 216.347, F.S., funds received under this
Agreement are not to be used for the purpose of lobbying or used to directly or
indirectly influence legislation or any other official action by the Florida Legislature,
the judicial branch, or any state agency.
B. The Recipient certifies, by its signature to this Agreement, that it shall comply with
this provision.
C. The Recipient shall ensure in any agreements with subcontractors where a
contractor or subcontractor receives payment under this Agreement, the terms
shall include this lobbying prohibition and shall require such subcontractors to
certify their compliance with this provision.
(27) PROMPT PAYMENT AND VENDOR OMBUDSMAN
Pursuant to section 215.422, F.S., the Department has five (5) working days to inspect
and approve goods and services, unless this Agreement specifies otherwise. If
payment is not available within forty (40) days, measured from the latter of the date a
properly completed invoice is received by the Department, or the goods or services are
received, inspected, and approved, a separate interest penalty as described by section
215.422, F.S., will be due and payable in addition to the invoice amount. A Vendor
Ombudsman has been established within the Department of Financial Services and
may be contacted at 850-413-5516.
(28) LEGAL AUTHORIZATION
The Recipient certifies that it has the legal authority to receive the funds under this
Agreement and that its governing body has authorized the execution and acceptance
of this Agreement.
(29) ASSURANCES
The Recipient shall comply with any Statement of Assurances incorporated as
Attachment C and the Warranties and Representations incorporated in Attachment IF
DMS-Pi-24-07-12 Page 17 of 18
3859
IN WITNESS, THEREOF, the parties hereto have caused this Agreement to be executed by
their undersigned officials, as duly authorized, and attest that they have read the above
contract and agree to the terms contained within it.
MONROE COUNTY BOCC STATE OF FLORIDA, DEPARTMENT OF
MANAGEMENT SERVICES
By. By:
Signature-Authorized County Official Tom Berger
Deputy Secretary, Business Operations
Title: ......... .................................. Date:
Date:
59-6000749118
Federal Identification Number
THIS SPACE INTENTIONALLY LEFT BLANK
DMS-Pl-24-07-12 Page 18 of 18
3860
EXHUBlIT I
AUDrr REQUIREMENTS
The administration of resources awarded by the Department of Management Services (Department)
to the Recipient may be subject to audits and/or monitoring by the Department, as described in this
section.
MONITORING
In addition to reviews of audits conducted in accordance with 2 CFR 200, Subpart l: Audit
Requirements, and section 215.97, Florida Statutes (F.S.), as revised (see AUDITS below), monitoring
procedures may include, but not be limited to, on-site visits by Department staff, limited scope audits
as defined by 2 CFR §200.425, or other procedures. By entering into this agreement, the Recipient
agrees to comply and cooperate with any monitoring procedures or processes deemed appropriate by
the Department. In the event the Department determines that a limited scope audit of the Recipient is
appropriate, the Recipient agrees to comply with any additional instructions provided by Department
staff to the Recipient regarding such audit. The Recipient further agrees to comply and cooperate with
any inspections, reviews, investigations, or audits deemed necessary by the Chief Financial Officer
(CFO) or Auditor General.
AUDITS
Part 1: Federally Funded
This part is applicable if the Recipient is a state or local government or a nonprofit organization as
defined in 2 CFR §200.90, §200.64, and §200.70.
1. A Recipient that expends $1,000,000 or more in federal awards in its fiscal year must
have a single or program-specific audit conducted in accordance with the provisions of 2
CFR 200, Subpart F-Audit Requirements. EXHIBIT A to this form lists the federal resources
awarded through the Department by this agreement. In determining the federal awards
expended in its fiscal year, the Recipient shall consider all sources of federal awards,
including federal resources received from the Department. The determination of amounts
of federal awards expended should be in accordance with the guidelines established in 2
CFR §§200.502-503. An audit of the Recipient conducted by the Auditor General in
accordance with the provisions of 2 CFR §200.514 will meet the requirements of this Part.
2. For the audit requirements addressed in Part 1, paragraph 1, the Recipient shall fulfill
the requirements relative to auditee responsibilities as provided in 2 CFR §§200.508-512.
3. A Recipient that expends less than $1,000,000 in federal awards in its fiscal year is not
required to have an audit conducted in accordance with the provisions of 2 CFR 200,
Subpart F - Audit Requirements. If the Recipient expends less than $1,000,000 in federal
awards in its fiscal year and elects to have an audit conducted in accordance with the
provisions of 2 CFR 200, Subpart F-Audit Requirements, the cost of the audit must be paid
from non-federal resources (i.e., the cost of such an audit must be paid from Recipient
resources obtained from other than federal entities).
1. Part II: State Funded In the event that the Recipient expends a total amount of state
financial assistance equal to or in excess of$750,000 in any fiscal year of such Recipient
(for fiscal years ending June 30, 2017, and thereafter), the Recipient must have a state
single or project-specific audit for such fiscal year in accordance with section 215.97, F.S.;
DMS-PI-24-07-12 Page 1 of 5
3861
Rule Chapter 691-5, F.A.C., State Financial Assistance- and Chapters 10.550 (local
governmentai entities) and 10.650 (nonprofit and for-profit organizations), Rules of the
Auditor General. Exhibit A to this form lists the state financial assistance awarded through
the Department this agreement. In determining the state financial assistance expended in
its fiscal year,the Recipient shall consider all sources of state financial assistance, including
state financial assistance received from the Department, other state agencies, and other
nonstate entities. State financial assistance does not include federal direct or pass-through
awards and resources received by a nonstate entity for federal program matching
requirements.
2. For the audit requirements addressed in Part 11, paragraph 1, the Recipient shall ensure
that the audit complies with the requirements of section 215.97(8), F.S. This includes
submission of a financial reporting package as defined by section 215.97(2), F.S., and
Chapters 10.550 (local governmental entities) and 10.650 (nonprofit and for-profit
organizations), Rules of the Auditor General.
3. If the Recipient expends less than $750,000 in state financial assistance in its fiscal
year (for fiscal years ending June 30, 2017, and thereafter), an audit conducted in
accordance with the provisions of section 215.97, F.S., is not required. If the Recipient
expends less than $750,000 in state financial assistance in its fiscal year and elects to have
an audit conducted in accordance with the provisions of section 215.97, F.S., the cost of the
audit must be paid from the nonstate entity's resources (i.e.,the cost of such an audit must
be paid from the Recipient's resources obtained from other than state entities),
Part III: Other Audit Requirements
NIA
Part IV. Report Submission
1. Copies of reporting packages for audits conducted in accordance with 2 CFR 200,
Subpart F-Audit Requirements, and required by Part I of this form shall be submitted, when
required by 2 CFR §200.512, by or on behalf of the Recipient directly to the Federal Audit
Clearinghouse (FAC) as provided in 2 CFR §200-36 and §200.512.
1. The FAC's website provides a data entry system and required forms for submitting the
single audit reporting package. Updates to the location of the FAC and data entry system
may be found at the OMB website.
2. Copies of financial reporting packages required by Part 11 of this form shall be submitted
by or on behalf of the Recipient directly to each of the following:
a. The Department at each of the following addresses:
Electronic copies (preferred): 911 Projects@dms.fl.gov
or
Paper copies:
Bureau of Public Safety
DMS-P1-24-07 12 Page 2 of 5
3862
Department of Management Services
4030 Esplanade Way
Suite 135
Tallahassee, Florida 32399
b. The Auditor General's Office at the following address-
Auditor General
Local Government Audits/342
Claude Pepper Building, Room 401
111 West Madison Street
Tallahassee, Florida 32399-1450
The Auditor General's website (Iftps--------g—) provides instructions for filing
an electronic copy of a financial reporting package.
3. Any reports, management letters, or other information required to be submitted to the
Department pursuant to this agreement shall be submitted timely in accordance with 2 CFR
§200-512, section 215.97, F.S., and Chapters 10.550 (local governmental entities) and
10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, as applicable.
4. Recipients, when submitting financial reporting packages to the Department for audits
done in accordance with 2 CFR 200, Subpart F -Audit Requirements, or Chapters 10.550
(local governmental entities) and 10.650 (nonprofit and for-profit organizations), Rules of
the Auditor General, should indicate the date that the reporting package was delivered to
the Recipient in correspondence accompanying the reporting package.
Part V: Record Retention
The Recipient shall retain sufficient records demonstrating its compliance with the terms of the
award(s) and this agreement for a period of five (5) years from the date the audit report is issued, and
shall allow the Department, or its designee, the CFO, or Auditor General access to such records upon
request. The Recipient shall ensure that audit working papers are made available to the Department,
or its designee, the CFO, or Auditor General upon request for a period of five (5) years from the date
the audit report is issued, unless extended in writing by the Department.
DMS-pi-24-07-12 Page 3 of 5
3863
EXHIBIT I-A
Federal Resources Awarded to the Recipient
Pursuant to this Agreement Consist of the Following:
1 Federal Program A:
NIA
2. Federal Program
NIA
Compliance Requirements Applicable tot Federal Resources
Awarded Pursuant to this Agreement are as Follows:
1, Federal Prograrn A:
NIA
2. Federal Program 13:
NIA
State Resources Awarded to the Recipient Pursuant tothis Agreement Consist of the
Following:
Matching Resources for Federal Programs:
1. Federal Program A:
NIA
2. Federal Program B:
NIA
Subject to Section 215.97, F.S.:
1. State Project A: Public Safety Answering Point Upgrades
State Awarding Agency.- Florida Department of Management Services
Catalog of State Financial Assistance Title and Number: 72.021
Amount: $652,459.00
2. State Project B:
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DMS-P1-24-07-12 Page 4 of
5
3864
Compliance Requirements Applicable to State Resources Awarded
Pursuant to this Agreement Are as Follows:
The compliance requirements are as stated in Agreement No. DMS-P1-24-07-12 between the
Recipient and the Department, entered in State Fiscal Year 2024-25.
THIS SPACE INTENTIONALLY LEFT BLANK
DMS-P1-24-07-12 Page 5 of 5
3865
Attachment A
SM:)E OF WORK AND BUDGET
1 NOTE: See separate document for entire Attachment A ,
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DMS-P1-24-07-12 Page IN of'if
3866
Attachment A
SCOPE OF WORK AND BUDGET
1. BACKGROUND:
The State of Florida has appropriated the Department of Management Services (the Department)
a$12 million non-recurring funding allocation to modernize emergency call centers across the state.
These funds come from the Emergency Communications Trust Fund (Laws of Florida, Chapter
2024-231) and will be used exclusively for the upgrade of Public Safety Answering Points (PSAPs)
during the 2024-2025 fiscal year.
The funds will allow for PSAP upgrades to facilitate the transfer of an emergency call from one 911
system to another in the state in accordance with section 365.177, F.S.
2. TERM:
Funding will be available upon execution by both parties or July 1, 2024, whichever is later and will
expire on June 30, 2025. In accordance with Section 215.971(1)(d), Florida Statutes, the Recipient
may expend funds authorized by this Agreement only for allowable costs resulting from obligations
incurred during the period of this Agreement.
3. PURPOSE:
The Department wishes to disburse the appropriated funds to Monroe County for the purpose of
implementing equipment and services for PSAP upgrades, in accordance with the Laws of Florida,
Chapter 2024-231.
4. GENERAL DESCRIPTION OF THE SCOPE OF WORK:
This Agreement cover's the costs incurred during the implementation of next generation core
services. All PSAP improvements within this scope of work must be consistent with the National
Emergency Number Association's (NE NA) NENA i3 Standard for NG91 1,
5. DELIVERABLES
5.1 RECIPIENT DELIVERABLE& Recipient will perform the following deliverables in the time
and manner specified:
5.1.1 Deliverable 1. Procurement: If not already executed, the Recipient shall execute a
contract or purchase order with a vendor responsible for producing equipment and
services to upgrade the PSAP(s) for Monroe County, no later than November 30,
2024, unless given written permission by the Department in advance.
5.1.1.1 Provide the Department with an unredacted copy of the final procurement
documents and any related addendums. Procurement of commodities and
services shall be done in compliance with all local and State of Florida
procurement rules and laws and shall clearly set forth all vendor
requirements. Commodities and services not procured in accordance with
this requirement shall not be eligible for reimbursement.
5.1.1.2 Provide the Department with an unredacted copy of contract(s) or purchase
order(s)with the Recipient's vendor(s)for the purpose of upgrading the
Monroe County PSAP(s). The Recipient is responsible for ensuring that its
contract, purchase order, or subcontract with the awarded vendor for work
under this Agreement complies with the terms in Section 20, Termination,
of the Agreement. The Recipient is also responsible for ensuring the
contract or purchase order require the awarded contractor and/or
subcontractor comply with the terms of this Agreement and all applicable
local and State of Florida laws and regulations governing procurement and
receipt of state financial assistance, including, but not limited to, obtaining
Page I of 4
3867
all legally required affidavits and certifications from its vendors. The
Recipient shall ensure awarded vendor(s) systems are interoperable with
bordering counties, regions, and adjacent state lines, and, if applicable,
consistent with the NENA i3 Standard for NG91 1. The Recipient shall
execute an amendment to any contracts and/or purchase orders where
necessary to comply with this provision.
5.1.1.3 Submit to the Department's Grant Manager a signed Attachment G,
Certification Regarding Debarment, Suspension, Ineligibility, and Voluntary
Exclusion, for any contractor or subcontractor performing work and receiving
funding under this Agreement. The form must be received by the Department
prior to executing a contract or purchase order or subcontract for work under
this Agreement.Where a contract or purchase order has been executed prior
to this Agreement's effective date, the Recipient shall provide the
Department with documentation demonstrating it obtained the necessary
certifications contemplated in Attachment G from its contractors and
subcontractors.
5.1.2 Deliverable 2. Improvement: No later than November 30, 2024, unless given
written permission by the Department in advance, the Recipient shall conduct, or
cause to be conducted, PSAP upgrades procured in accordance with Recipient
Deliverable 1. All purchases and installations shall be performed by the awarded
vendor(s) in accordance with the contract terms for the Monroe County NGCS
Implementation project executed by the Recipient and its awarded vendor(s).
5.1.1.4 Document requests for reimbursement using appropriate reimbursement
attachment form. Ensure all requests for reimbursement for Recipient
Deliverable 2 contain detail sufficient for audit thereof and shall be
accompanied by all supporting documentation required for reimbursement
including, but not limited to, receipt of deliverable or service, copies of
purchase orders and paid vouchers, invoices, copies of check processing,
journal transfers.
5.1.2 Deliverable 3. Inspection: No later than August 15, 2025, the Recipient shall
conduct or cause to be conducted an inspection of the Monroe County NGCS
Implementation performed to verify that the contract deliverables are met or
exceeded in accordance with the contract. If the contract has not been fully
completed by the end of this agreement, only those deliverables completed will be
inspected.
5.1.2.1 Document the inspection and indicate whether the performance has met or
exceeded the PSAP upgrade project component(s) contract deliverables,
including any executed acceptance letters demonstrating completion of
deliverables, and submit to the Department no later than August 29, 2025.
5.1.3 Deliverable 4. Reporting: The Recipient shall report quarterly on the status of the
Monroe County PSAP Upgrade project work procured in accordance with Recipient
Deliverable 1. These reports shall include the current status and progress of the
NGCS Implementation project contract deliverables, and the expenditure of funds
under this Agreement. The quarterly reports and Final Administrative Closeout
Report will be submitted in accordance with Section 15 of the Agreement.
5.1.3.1 Timely submit Attachment E, Quarterly Report within 30 days of the end of
each quarter, and Attachment H, Administrative Close-Out Report, to the
Department's Grant Manager. Attachment H is due no later than sixty (60)
days after the termination of this Agreement or sixty (60) days after
Page 2 of 4,
3868
completion of the activities contained in this Agreement, whichever occurs
first.
6. PERFORMANCE MEASURES: Deliverables must be met at the following minimum level of
performance:
6.1 Procurement. Execute a contract or purchase order with a Contractor responsible for
procuring commodities and services to provide Monroe County with the NGCS
Implementation project as specified. Execute any necessary amendments to a contract or
purchase order to ensure compliance with the terms of this Agreement.
6.2 Improvement.Conduct, or cause to be conducted, purchase and installation of i3-compliant
equipment and services for PSAP upgrades.
6.3 Inspection. Conduct or cause to be conducted an inspection of the Monroe County NGCS
Implementation project, as specified.
6.4 Reporting. Prepare and submit the Quarterly Report and Administrative Close-Out Report
as specified.
7. FINANCIAL CONSEQUENCES
7.1 If the Recipient fails to comply with any term of this Agreement, then the Department shall
take one or more of the following actions, as appropriate in the circumstances:
7.1.1 Temporarily withhold cash payments pending correction of the deficiency by the
Recipient-,
7.1.2 Disallow all or part of the cost of the activity or action not in compliance with this
Agreement;
7.1.3 Wholly or partly suspend or terminate the current award for the Recipient; or,
7.1.4 Take other remedies that may be legally available.
7.2 Additionally, the Department will provide no reimbursement or payment for any
improvement that does not meet or exceed the standards established in the Monroe County
NGCS Implementation project contract.
8. DEPARTMENT TASKS
8.1 The Department will review documents to ensure compliance with the terms of this
Agreement in furtherance of monitoring the legislatively appropriated funds. Review of
project documentation shall not be construed as an approval of the Recipient's project
contract terms and conditions.
8.2 The Department will not be responsible or liable for Recipient obtaining i3-compliant
equipment or services, or performance of any terms in Recipient's Contract with a vendor.
9. METHOD OF PAYMENT:
9.1 The method of payment is cost reimbursement unless otherwise specified as an eligible
Rural Community or Rural Area of Opportunity Payment.
9.2 The Recipient will not receive payment in advance for goods or services described in this
scope of work.
9.3 The Recipient is responsible for the performance of all tasks and deliverables contained in
this scope of work.
10. LINE-ITEM BUDGET
Amount Requested from the State in this $652,459.00
Appropriations Project Request.
Total $652,459.00
Page 3 of 4
3869
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Fags 4 of
3870
Attachment B
Program Statutes and Regulations
This is a non-exhaustive list of statutes and regulations. The Recipient shall be aware of and
comply with aIll State and Federal laws, rules, policies, and iregulstiions relating to its performance
under-this Agreement.
.....................................................
...............................
...................................................................
Sec-fion 215.422, Florida Statutes Payments, warrants, and invoices-, processing -time
limits; dispute limitation; agency orjudicial branch
compliance
.......... .............................................
Section 215.,97, G:::Iorida Statutes Florida Single Audit Act
...................................... .-
Section 215.971, Florida Statutes Agreements-funded with federal and State assistance—
........................
-—---------------------- ................................................
Section 216.181(16), Florida Statutes Approved budgets for operations and fixed capital
outlay. -----------------------
Section 216,301, Florida Statutes Appropriations; undisbursed balances.
............................................
Section 216,347, Florida Statutes IDisbu.ursermeunt of grant and aids appropriations for
lobbying prohibited
.................................................. ............................
--------------------
Section 216.3475 Florida Statutes Maximum rate of payment for services-funded under
General Appropriations Act or awarded on a non-
competitive basis
............................................................................. ........................................
Section 287.056, Florida Statutes Purchases frorn purchasing agreement and state term
contract
................................................................................ ..............................
Section 287.0-5'7-,--IFlorida-Statutes Procurement of commodities or cointractua ll services
Section 288.005, Florida Statutes _TR_et_urnon l'n'vestirnent is s-y n o i n y rn ous with Economic
benefits, which means the direct, indirect, and induced
gains in state revenues as a percentage of the State's
investment.
...........................
Section 365.177, Florida Statutes Transfer of 911 calls between systems
............................. —---------------------
Chapter 273, Florida Statutes State-Owned Tangible Personal Property
................................................................................................_.
Chapter ------------------------
691 �'72 Florida Administrative State Owned Tangible Personal Property
Code
..................................................... ............................................................................................---------------------
Chapter 274, Florida Statutes "Faingible Personal Property Owned by Local
Gove rn m e nts
Chapter 69l 73, IFloriida Administrative TangibIle (Personal Property Owned by 11 ocW
Code Governments
-------------------- ............................
CFO IC E.EIMORAINDUM INCH. 20 Compliance Requirements-for Agreements
CFO MEMORANDUM NO. 01 Contract and Grant Reviews and Related l_::_I a yrn-ent
............. Processing Requirements
............................... --------------------
Chapter 691--5, Florida Administrafive Code S l'ATE i::INANClA[ ASSIS I'ANCIE
btt2§i:,:,L/M �)s,fidfs corn/fciaakoin e:asp?7
...............................................
ReferenceWde for State E."xpenditur—es - Reference Guide for State Expenditures'
idacfo comIaa0rIrPfereiiIc!2 u:uide/
............. ...................................................- gl----------- -----------
DMSP1.-24...07.12 Page 1 of 1
3871
Attac1himent:C
STAT1EM1lE.:W'r OF ASSMANCES,
To the extent the following provisions apply to this Agreement, the Recipient certifies that:
a) In receipt of the State funds, Recipient agrees to abide by all applicable local, State of Florida,
and federal regulations and laws.
b) No member, officer, or employee of the Recipient or its designees or agents, no member of
the governing body of the locality in which this program is situated, and no other public official
of the locality or localities who exercises any functions or responsibilities with respect to the
program during their tenure or for one year after, shall have any interest, direct or indirect, in
any contract or subcontract, or the proceeds, for work be performed in connection with the
program assisted under this Agreement. The Recipient shall incorporate in all contracts or
subcontracts a provision prohibiting any interest pursuant to the purpose stated above.
c) Recipient will establish safeguards to prohibit employees from using positions for a purpose
that is or gives the appearance of being motivated by a desire for private gain for themselves
or others, particularly those with whom they have family, business, or other ties pursuant to
section 112.313 and section 112.3135, F.S.
d) Recipient will notify the Department promptly of any unusual existing condition which hampers
the Contractor's work.
e) Recipient or its contracted and/or subcontracted vendor will obtain all required permits.
THIS SPACE INTENTIONALLY LEFT BLANK
DIVIS-PI-24-07-12 Page I of 1
3872
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3874
Attachment IE
uarterV e
(15t Qtr. Jul !-Sep 30, 2nd Qtr. Oct ?-Lcc 3?, Ylt Qtr. January ?-March 31, 4th Qtr. April ?-June 30)
County: Monroe o! n y ..............................
Report Vl u rnb r:
lRe 1p rt Date:
................................................._ -
11f�Iroieat Status Update (include milestones completed, percentage completed, and schedule with
estiirnated dates for completion. Include the program outcomes achieved, including any positive return on
investments gained by this program):
........................................................................... ........................
IpIrIIIIPmmeVy (Describe issues or r:„°ircuarrrs�lau7a.;es affecting corr7pletioon date, milestones, the scope of
work, and/or cost):
Cost Status:: EJ Cost L)nchanged Under budget ........... Over laud et
1Notes:
--------
......................................._. ._._............_ ...... _.........................._...... . ........................
Signature of Authorized GffilclaV I[..)ate
S-PI-2 -07-12 Page I of 1
3875
Attachment F
Warranties and Representations
Financial Mana I@Lment
Recipient's financial management system must include the following:
(1) Accurate, current, and complete disclosure of the financial results of this project or program
(2) Records that identify the source and use of funds for all activities. These records shall contain
information pertaining to grant awards, authorizations, obligations, unobligated balances, assets,
outlays, income, and interest.
(3) Effective control over and accountability for all funds, property, and other assets, The Recipient shall
safeguard all assets and assure that they are used solely for authorized purposes.
(4) Comparison of expenditures with budget amounts for each Request For Payment. Whenever
appropriate, financial information should be related to performance and unit cost data.
(5) Written procedures to determine whether costs are allowed and reasonable under the provisions of
this Agreement.
(6) Cost accounting records that are supported by backup documentation.
Competition
Any procurement shall be done in compliance with all local and State procurement rules and laws and
done in a manner to provide open and free competition.The Recipient shall be alert to conflicts of interest
as well as non-competitive practices among contractors that may restrict or eliminate competition or
otherwise restrain trade. In order to ensure excellent contractor performance and eliminate an unfair
competitive advantage, contractors that develop or draft specifications, requirements, statements of
work, invitations for bids, and/or requests for proposals shall be excluded from competing for such
procurements.
Codes of Conduct
The Recipient shall maintain written standards of conduct governing the performance of its employees
engaged in the award and administration of contracts. No employee, officer, or agent shall participate in
the selection, award, or administration of a contract supported by public grant funds if a real or apparent
conflict of interest would be involved. Such a conflict would arise when the employee, officer, or agent,
any member of his or her immediate family, his or her partner, or an organization which employs or is
about to employ any of the parties indicated, has a financial or other interest in the firm selected for an
award. The officers, employees, and agents of the Recipient shall neither solicit nor accept gratuities,
favors, or anything of monetary value from contractors or parties to subcontracts. The standards of
conduct shall provide for disciplinary actions to be applied for violations of the standards by officers,
employees, or agents of the Recipient.
IlLicensing and Permittigg
All subcontractors or employees hired by the Recipient shall have all current licenses and permits
required for all of the particular work for which they are hired by the Recipient.
DMS-PI-24-07-12 Page I of 1
3876
ATTACHMENT G
Certification Regarding Debarment,Suspension,
Ineligibility
AndVoluntary Exclusion
Contractor Covered Tiransactions
(1) The prospective Contractor or subcontractor of -the Monroe County
certifies, by submission of this document, that neither it nor its principals
are presently debarred, suspended, proposed for debarment, declared
ineliglble, or voluntarily excluded from participation by the State of
(Florida.
(2) In accordance with the requirements of section 28'7.135(5), IF.S.,, the
vendor certifies-that it is not (participating in a boycott of Israel and is not
on the State Board of Administration's "Quarterly II-ist of Scrutinized
Companies that Boycott Israel," availialble at
https-//www.sbaflla.com/goveirnaince/global-governance-mandates/. At
the Department's option, the Contract may be terminated if the
Contractor is placed on the Quarterly I ist of Scrutinized Companies that
Boycott Israel (referred to in statute as the "Scrutinized Companies that
Boycott lsrael 1. ist") or becomes engaged in a boycott of Israel.
(3) if the goods or services 'to be provided are $1 million or more, in
accordance with the requirements of section 287.135, F.S., the vendoir
certifies it is not on the Scrutinized Companies with Activities in Sudan
I ist or the Scrutinized Companies with Activities in the Iran Terrorism
Sectors List (collectively, "Scrutinized List of F'rohibited Companies"),
does not have business operations in Cuba or Syria; and is inot on the
State (Board of Adrn in istrati on's "Scrutinized I ist of Prohibited
Companies" available under the quarterly reports section at
b WLS_,/_/W_W_v_S—b—af-------= g,
(4) The Vendor certifies it has complleted and provided an affidavit signed
by an officer or a representative of the Vendor under penalty of peri'ury
attesting that the Vendor does not use coercion for labor or services as
defined in section 787.06, IF.S.
CONTRACTOR:
Monroe County
Company Name Recipient's Name
DMS-Pl-24-07-12
Name and'Titlle Department's Contract Number
DIVIS-PI-24-07-12 Page I of I
3877
SPreet Address
City, State, Zip
Signature
Date
THIS SPACE INTENTIONALLY LEFT BLANK
DMS-P1-24-07-12 Page 2 of 2
3878
Attachment H
Final Administrative CloseogiReport
(Due within sixty(60) days of completion of the activities contained in the Agreement or sixty(60) days after
termination of the Agreement-)
County: Monroe County_
Report Number:
Report Date:
-------------------- ---------------
Project Status Update (include milestones completed, percentage completed, and schedule with
estimated dates for completion. Include the program outcomes achieved and if the product/service
meets/exceeds/does not meet the requirements/standards/service performance):
---------------- ----------
---------------- -------------
Problems/Delays (Describe issues or circumstances that affected completion date, milestones, the scope
of work, and/or any open issues):
Lessons Learned (State the lessons learned in terms of a problem or issue. Describe the
problem, and identify recommended improvements to correct a similar problem in the future):
DMS-P1-24-07-12 Page 2 of 2
3879
....................I............................................I................................................... —----------..................
...................
Cost Status.- Cost Undhanged 0 Under IBudget Over Budget
Note&., ................................ ....................................................................
---------................................................................................................................................ --------------..............................................................I........................
...........................----................... ....................
.....................................
.....................................................
Signature of Authorized Official I)ate
I........................................................................................................................................................................................................................................................—- —--------
DMS-P1624-07-12 Page 2 of 2
3880
ATTACHME T1
Motorola Next Gen Core Services Agreement
3881
VESTAO HOSTED SERVICE PORTFOL.10
U0701ROIA S01VICES AGIREEME14T
This tMotorola Service Agreement (hereinafter 1ASK) is irnade as of Novernber 22
2024 (hereinafter"Effective Date") between the tMonroe County She rift's—Office, with—Its_pdncq_..)a1
place of busiviess located at 2945 Overseas Hwy, Marathon, R 33050 (hereinafter "Customer")
arid Mot rods Sohifions Connectivity, lna, a California corpoiration, with offices at 500 W Monroe
Street,Stp 44.00..CNcago, ft-60661,3781 (1heir0nafter"MotorNa").
Recitats
W1--1Effl:',AS,Motorola is a provider of IP s0ertive nmhng,database services, notwork services and
call hand5ng equipment and seir0ces used iin the provision of emergency comirnun cafion;and
WHEREAS,Customer desires,to acquire cedain servk;es( SenAres")frorn hAotoirola;
NOW THEREl"01R111::::,in consideration of the promises and mutual rovenarills contained herein arid
'for other gnod avid valuable cons0erabon,the iteceilpt and sufficiu-ncy of whfch are herel:)y mutually
acknovAedged,the parlies i,iereto agree as follows:
rerms and Condifioris
1. Scope of IMS& I his MSA, togeffier Wth all exhibits, attachirnents, Service Order
Agreements with aft attachments ("SOX),aind appficalAe IMollorole tariff(s) cv p6ce fists
set forth the tenns arid conditions governing the purchase of Services by Custorner.,
Z Service Order Alyreement(SOA), M connerfion with a specific project("Piro ect`)for the
purchase of Services,a S OA shall be prepared by Motoro a,with the cooperation of Custovneir.A
SOA shall detail the Services purchased, the pricing, and the term of the SOA Tapir such Services,
'The SOA M,iall be expressly rnade pursuant to the terms avid condifions of this MSA and shall be
signed by both pardes.
3. Service Suppoirt IPlan. Motoro�a agrees to provide cevtain support services ("Support
Services")ins furtheirdesc rib ed in ExhiIN't A,attached hereto and incorporated heireki,in connection
with Custorner's purchase of Services ("Seneice Supporl. Plain"). The Support Services irnay The
subject, to change at Motorola" sole discretiiori� provided, however, any cha ring es to the Support
Services will not result in a vnater,ial reduction in the level of services F.:n-ovided to Custorneir.
4. Order of Precedence in the Event of Conflict, Notwithstanding anything to the contrairy
in this IASA,in the event of any conflict or inq.:,onsistency arnong Hie documerit's associated wfthtNs
MSA,that coriflict shall be resolved pursii.Aaril to they following ordier of precedence. (1)the SO&(fi)
this JWSA; (ifl) the Service Support Plan, and (iv) the Motorola applicable Tariff at
"ii�,f'al2�'l�,',,,':, MOtorolavnayirnodify its Tariff(,,.S)fromflirneto
tirne,, and any modification shall be binding upon Ci.iistoirner as provided in 'the apphwble Tairiff,
However,if Motorda rnakes any chainges ro the applicable fairiff(other than to Taxes oir Re..,gulatory.
Cu ost Recovery Fees) 9-iat affect CUstorner in a material arid adverse rnainner, Custoriner may
discontinue the affected portion of the Semices without fiabillity by providing Motorola with wMen
inotice of diisconfinuance wfthin sixty(60) caderider days of the date of the chainge, unless withki
sixty(60)calendar days of receiving Custorner's d"scontinuarice notice,Motorola agrees to remove
the rnaterhal adverse effect on Customer, Customer n-hay enroll to rvc6ve emQ notifications of
1"ariff chainges by sending an ema4 request tq) .1n,111
51, Rates avid Charges,,, "Faxes and Regulatory Cost Recovery Fees., Q.*toirvier agrees to
pay for the Services in accordance wfthi the scriedule of rates and charges as set fortrn iin the
appheable SOA. if Custorner purchases any SeirMres riot proOded for-,uinder extsfing SOAs after
the expiration of the initial Teirm (as defined below) or Extended Term (as defined below)of this
3882
M A,Customer and Motorola shall negotiate a new M A and SOA, Except as otherwise provided
for in the SOA,Customer shali not be eligible to receive any other additional discounts, promotions
andfor credits(tariffed or otherwise).,The rater and charges set forth in a SCA shall be listed in the
QUA pricing scheduule and shall include a lusting of the monthly recurring charges and applicable
advance payments and/or norl-recurring charges. The charges in the SOA do not include the
following:(a)charges imposed by a third party other than Motorola(if any);(b)Taxes or Regulatory
Cost Recovery Fees (as defined below);and(c)charges related to customer premises equipment
or extended wiring to or at Customer premises. Motorola shall give Customer notice of such
changes in rates, charges, or fees pursuant to the notice provision set forth in Section 21 herein
or by other reasonable means. Motorola may add or adjust rates" charges, and fees in order to
recover Faxes or Regulatory Cost Recovery(Fees, as defamed below, Unless otherwise specified,
prices in any SOA do not include any excise, sales, lease, use, property" or other taxes,
assessments, duties or governmental impositions including regUatory charges or contribution
requirements when Motorola is required to collect such regulatory charges or contributions from
unstomner(collectively, "Taxes"), or any fees or charges to offset costs Motorola incurs to comply
with regulations or participate in regulatory programs,inciuuding but not limited to regulatory fees or
charges imposed on Motorola by governmental entities or collected from Motorola by third(parties,
which are not'Taxes or charges that government mandates be recovered from Customer but that
Motorola is permitted to recover from Customer either in aggregate or as individual lime 'items
("Regulatory Cost Recovery(Fees"), Such Taxes and Reguulatory Cost Recovery Fees will be paid
by Customer, except as exempt by law, unless otherwise specified in an OrdeHng Document. If
Motorola is required to pay any Taxes or permitted to recover any Regulatory Cost recovery(Fees,
Customer will be billed by Motorola for such 'faxes (incioudiing any interest and penalties) or
Regulatory Cost Recovery Fees,whether as part of its standard billings or as separately billed and,
with respect to the Batter, using a "regulatory cost recovery" descriptor or other applicable
descriptor,and Customer agrees that it will pay such"Taxes and Regulatory Cost Recovery(Fees
within thirty( 0) days afterCustomer's receipt of an invoice therefore, unless Customer furnishes
Motorola applicable tax-exemption certificates- Motorola will be solely responsible for reporting
Taxes on its income and net worth.
6. Payment.. Invoicing and payment shall be made in accordance with the applicable SOA.
Motorola shall provide Customer with invoices detailing all amounts due under the appl icable SOA.
To the extent permitted by applicable law" Customer shall) (pay 'interest on any amount not paid in
an amount and within the time frame specified in the SOA.
7. Term f MSA. This M A shall commence on the Effective bate and shall remain effective
for a base term of five (5) years (the"initial Tema"), unless earlier terminated in accordance with
the provisions of this M A.Not(less than sixty(60)calendar days prior to the expiration of the Initial
Term, the Parties will review the terms of the M A and if the {parties agree, will enter into an
amendment to this MA that will maintain it in full force and effect for an additional five (5)years
("Extended Term"). Motorola may,at its option by notice provided to Customer at least ninety(60)
days (prior to the expiration of the initial "Perm, change the monthly recurring rates charged to
Customer pursuant to an applicable SOA and this Agreement for any upcoming Extended Term,
The terms and conditions of this M A shall continue to apply during any Service specific
commitments set forth in a SOA or tether attachment that extends beyond flue Ilnitiai Term or
Extended)term. Motorola makes no representations regarding (pricing during an Extended "Term,
which would be negotiated jointly between Custorner and Motorola. The parties agree that any
recurring charges identified in the SOA may be adjusted no more than once annually, starting 12
irnonths after the Services Commencement bate, if the prior year's US inflation rate is grunter than
.00%,as indicated by the US lBuureaau of tabor Statistics"anneal US CIFW numbers, At Motorola's
discretion" it may increase the pricing by the difference in percentage between the prior year's
annuaall LIS C PW number and 3.00%, applied to all recurring charges for the remaining Initial Term
and any Renewal"I"erm(s)..
2
3883
"rermination of MSA
Cause. fther➢1,,)arty may terMinate this MSA irnmedlateiy, in whole or in pm t,
for defauft or breach subject to the following provisiorls'-. (�) if lhe defauft or ix-each �s reasonably
capable of ct,ire,the non-defaulting party shaU gNe the other party written notice�ln accordance with
Section 21 her-ehn and d'-Wty (30)calendair days from the date of the notice to CUIre- and (H)if the
defaulting party fails to cure the breach within the 30-caleindar day cure pedo'd, automatic
termination of tNs MSA shdli be effective on the TP"cMendar day,
B. "'rermination for Coriveiinience. Subject to the terrins of Secdors 8(2) beliow,
Custorner may terminate tHs MSA for convenpence upoin tl"iilrty(30)caleridar day written notice iri
accordance with Section 21 heirein.
C. "reirrn[nation by Mutual Agireenreint. 'rniss AASA rnay be terr-ninated by rnutual
written agreerrient (.:)f tl,-ie payties, without any haWity for termlination charges as described iin
Section S(E)of this MSA if(i)upor-i thifty(30)caleridar days rioir w6ften notice, CUstomeir notifies
Motorola ffiat a state 9-1-1 agency seeks to directly pay for the services described wAhin this MSA-
and(H)Motorola and state 9-1 1 agency have successfufly negotiated and executed an agreemeni
for the provision of the Services descr-lbed pn tHs MSA,
D. Effect of Ternnination our Expiratiori. In the event of teiriinafiorl of this MISA or.
SOA,Motoro�la shaft
be entitled to payment for Services ordered by Custorner prior to terr-nination
of this MSA and deUveped andlor rendered,as appficaUle.
11z. 'rennination Charges, If Custarner terminates fl'-iis MSA or a SOA for IfaHure to
obtain appiolpHation or bUdget fundlirrig pursuar-A to the terfris of Section i I entitled"Appropiriabon:
F��unding,"Customer si-mil have no further liabifity undeir ffiils MSA except as otherwise provided in
Section 11. ff, (a) Customer chooses early termination of this MSA oir a SO A, or (b) Motorola
terr'ninates this MSA for Cause(as provided ln action 8(A)),then Custorner shdR Ipaauy to Motorola,
within titirty (30) calendar days after suci-i ternilnation, (i)if the terrninationi is Ip dor to installatiorl of
an ordered Service, an arnouint equal to 10% of the rewnairflriig ITIC'Mithly recurring charges as rigforth in the prlclr�g schedule fin the appHcable SOA or(H)if the terr-nination�s afterinsaHation ofr'�
ordered Service,an amountequ6lto50%of the monthiy rcurring c1harges as set forlti unthe pirld
scheduie in the applicablie SOA for the penod remaining in the al:)pficable Terrn Notwithstanding
ainything to the contrary in this two any nori-recurr4rg chairges set forth in a pricing schedule are
non-refundable,
9. Quotes and Onders. This MSA shall root be construed as a purchase order for any
Servlces, Whenever Customer desires a quote 15"OfT11 Motorola regarding the Ipurchase of Serv➢ces,
Custorner shaU rnake a written request for a quote,
A quote shali be vafid for a period of one hundred twenty(120)calendar days from the date of tl--ie
quote uinWss othervvise stated on ti'm qUOte,If CUStOT`neirdesires to purchase the Services identifl'ed
in a quote, Customer,shaii sign as SOAS. Upori a fs.Aly executed SOA, Motordla shall cornn'lence the
raqu.*sted Service on the SerMces Corru-nencernent Date(as defined ln the applicable SOA),
10. Notice of,Service Imterruption or Disconnection,. ifttoro a slhaH use reasonab➢e efforts
under the circurnsiances to avoid interrupfing any Scervice Wthout notice,,Subjert to appliQ'M.Ae law,
MOWW"Ola ffmy interrupi Service with notice as necessary to protect tPie security and proper.
operation of Motorola' or Custorner's FacRies or Services. Except as otherwise 1.:)rovided in the
foregoing, any otf,mr terryflination or dlsconnectior'� of all or part of any Service shall he subject to
prior written notice, Custorner shafl pimMe pTior wrftteiri notice pursuant to Section 21 for the
disconnection of Service.
11� Appropriations; Funding Custorneir further agrees to request all approp6ations and
budget funding necessary to pay for tine Services for eact-i sut')sequent fiscal Ip er-lod through the
3
3884
end of the Indiai "I" Arta or any Extended Teirm. In the event Custorner is unable to obtain the
necessary appropriallions or budget funding for the Seirvnoes,Customer may terminate fl-W. Sein4ces
without flatJifty for the termination charges set forth lira 9-iiis MSA upon the foilow irig conditions'� (i)
me Custor,•has taken a[I actions necessary to obtain adequate appropriaflons or budget funding;(fi)
despite Customer's best efforts,funds Ihave not been appropriated or budgeted and are otherwise
unavailable to pay for the Services, and (iii)Custorner has ne0 off ated in good fa1h Wth Motorola
to df.%veiop revised terms, an alternative payment sicheduie, or a revised S()A, Nnc�uftg wiy
associated Attachments to accommodate Customer's api.nopdations or Ibudget. Ciustorner niust
provide Motorola with thirty(30) calendar days prior written no0ce pursuant to Section 21 of its
intent to terr'ninate this MS ,air an applicable SOA under this Secflon. Termination of this MSA or
an applicable SOA for IAHuro to obtaNin necessary appropriations or budgetfunding shafl be effective
as of the last day for which funds were appropriated or Ibuudgeted or otfheww se made avaHa NON e. IIt
Customer termlinates this MSA andfor an SOA under ti--iis Section, Customer agrees it sihaIll Ipaay aH
arnounts dUe for any costs incurred and services rendered aniVor accepted or delivered up to and
including the date of termination.
12. Disclaimer of Warranties. EXCEPTAS OTHERWISE PROVIDED HEREON,SERVICES
ARE PROVIDED ON AN"'AS IS"A14D"A&AVAII ABLE"BASIS WIT11OU 1"WARRANTIES OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF
Tllrrlll,.E OR NON INFRINGEMENT OR IMPLIED WAR RANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PUR1120SE, WARRANTY ARISING BY COURSE OF "TRADE,
COURSE OF DEALING OR COURSE OF PERI'ORMANCE, ANY WARRANTY THAT THE
SERVICES SHAII L MEET CUSTOMER'S REQUIREMENT'S OR ANY WARRAN F'Y REGARDING
THE QUALITY, CONTENT, ACCI IRACY OR VALI11D:1`7-Y OF TI4E INFORMATION It DATA
RESIDING 01N OR PASSING 1"HROUGH OR OVER 1FII-112 NETWORK.ALI SUCH WARRANTIES
ARE HEREBY DISCLAIMED. win-iour LIMITING TP--1E FOREGOING, AVNLABII ITY,
SECLtIRITY, RELIA11311 ITY, SPEED OR TIMELINESS OF TEXT MESSAGE DELIVERY Am
UNINTERRUPTED OR ERROR-FREE SERVICE A14D TRANSMISSION QUAI IT"' RE NOT
GUARA1114 FEED. EXCEPT AS OTI IERWISE EXPRESSLY PROVIDED IN MOTOROL&S
PRIVACY POLICY (AS PROVIDED IN ijTT
...............E!..............11........ .....
XN............ AND INCORPOMTED
HEREIN,MOTOR01111A HAS NO OBI IGATION TO PROVIDE SECURITY OR PROTECTION FOR
CUS"TOMER'S PRIVACY,CONFIDEN'Tim,INFORMATH)N OR DATA. NO DRAL OR WRITTEN
ADVICE OR INFORMATION BY MOTOR01 A!S EMPLOYEES, AGENTS OR CON-rRAC-rORS
Sl--IALL CREATE A WARRANTY,AND CUST0M1:..:..R MAY NOT RELY ON S111.)CH INFORMATION,
13. Limitation of I iability. ITY NO EVENT Sf-iALI, MOTOR OLA'S, nS AFFII IATES,
AGENTS',SUPPLIERS"OR SUBC01114TRAC TORS'COLLECTIlIVr,:i:TOTAL I IIA1311 ITY FOR All L
SINiiiiR I E IIRIFNOADI�..13 U14DER TI IDS IMSA ANDIOR SOA EXCEED SIX (6) MONTHS OF
CUSTOMER'S MONT11LY RECURRIING CHARGES FOR THE PIERIOD IMMEDIATELY
PRECENG DI rf-IE PERIOD IN WD-1111CI-1 T11E DAMAG OCCRS E I.J .iF'CUS'TOMER'S Sili:ERVIGE IS
IN rERRUPTEI),MOTOROLWS LIABILITYSALL CIE LIMITEDTO A PRO-IRATA CREDIT FOR
THE P1::::RI III 3 OF 114TER- RUPTION. CUSTOMER AGREES T14AT-T14E PRICING OF SERVICIES
�REFLECTS THE fNTENT OF T14E PARTIES TO i IMIT MOTOR OILKS UABILITY AS I:IROVIDED
HERE814 UNDER NO CIRCUMSTANCES SHAI I MO l"OROLA BE I 1ABLE FOR ANY
ACCIDENT OR INJURY USED BY SERVICES,ANY INCIDENTAL,SPECIAL,114DIRECT OR
CONSEQUENTIAL DAMAGES (SUG114 AS LOST PROPITS, LOST BUSINESS
OPPORTUNITIES, BUSINESS INTERRUPTION, LOSS OF BIJSINESS DA117A),ANY PUNITIVE
OR EXEMPLARY DAMAGES, -THE COST OF ALTERNA"in VE SERVICE, OR .TT ORNErS
FEES OR FOR ANY DEI AY OR FAILURE TO PERFORM UNDEIRTHIS MS,A ANINOR SOA
DUE TO CAUSES BEYOND MOTOROLA'S REASONABLE CONTROL, INCI UDING, BUT NOT
LIMITED TO SERVICE INTERRtJFD`T-1()NS, OR ANY OTHER LOSS ARIWNG OUT OF OR 114
CONNECTION WIT14 THIS AGREEMEN1%. MOT BOLA IS NO I"RESPONSIBLE OR I IABLE IF
SERVICES ARE LOST, STOLEN, MISUSED, OR IF CUSTOMER NS T14E VICTIM OF FRAUD,
EXCEPT WP-flE:TN DUE SOLELY 1`0 MOTOROLA'S GROSS NEGLIGENCE OR WILLFUl
MISCONDUH CUSTOMER ACKNOWLEDGES THAT WIT110UT 1ITS AGREIE,-,�MENT TO THE
4
3885
LIldf �'hI � S CON"Il° a REIN, III'I IIIV III III°"�u�S SI LL Ills' I��'�HE'SERF iil:112S WOUL D BE
HIGHER.
14. General Indemnity.. Motorola shall indemnify Customer from any claim against Customer
for personal injury,Including death, or direct damages to property to the extent such death, injury,
loss or damage is attributable to the willful or negligent, or grossly negligent act or omission of
Motorola,its employees,agents or sub-contractors;provided that CListomer provides Motorola with
(I)written notice within thirty(30)calendar days of the date Customer first becomes aware of such
a Claim,, (il) sole control over the defense or settlement thereof: and (iiii) reasonable assistance,
information and authority to settle and/or defend any such Claim„ Notwithstanding any other terms
or conditions to the contrary, no iindemnification other than that expressed in this Section 14
between the parties is encompassed or envisioned under this Agreement,
15„ Motorola-Provided and Owned Equipment. any equipment prodded and owned by
Motorola and installed on Customer's premises (such as the Channel Service Unif/Data Service
Unit„interface cards,Channel Dank and routers,if applicable)shall remain at all times time property
of Motorola. The equipment shall remain in good condition, less normal wear and tear. Motorola
shall be responsible for time maintenance and repair of time equipment unless it is damaged as a
result of the action or inaction of Customer or its employees, agents„or contractors, in which case
Customer shall reimburse Motorola for the cost of any necessary repairs or repiacerrmernt of the
equipment as determined by Motorola in its sole discretion. Customer shall provide Motorola
reasonable access to the equipment for purposes of repair,maintenance, removal or otherwise., If
Motorola does snot have access to Customer's premises within thirty (30) calendar days after
Customer terminates this M A, or if Motorola requests Customer to return time equipment and
Customer does not return time equipment within thirty(30)calendar days of termination, Customer
shall reimburse Motorola for the full purchase price of the equipment as well as any attorney"s fees
and costs,. Customer shall pack and ship the equipment in such a way so as to Ilirnit and/or avoid
damage to the equipment- in the event the equipment Is damaged in shipping,Customer shall be
responsible for the cost to replace the equipment, For the avoidance of doubt, Customer is
responsible for maintaining all equipment on its premises not provided and/or owned by Motorola
and ensuring such equipment is compatible with Motorola" network,
t6. Confidentialityand Nondisclosure.
® Confidentiall lnformnatilorn, By virtue of this M A,the parties may have access to
information that is confidential to one another ("Confidential information"),, Such Confidential
informmmation may include, but shall not be limited to the following types of information (whether or
not reduced to writing):(proprietary system protocols,trade secrets,Inventions,drawings, file data,
documentation, diagrams, specifications, know-hove, processes, formulas, models, flow charts,
software In various stages of devellopment,source codes,object codes,research and development
procedures, test results, product features and functionality (current and pending development),
marketing techniques and materials,marketing and development plans,price lists, pricing policies,
business plans„ information relating to Customers and/or suppliers' identities, characteristics and
agreements, financial inforimtatiorn and propections, and employee files and other related or similar
information. Confidential Information shall also include all reports, summaries, compilations,
analyses, notes or other information prepared by the recipient that are leased on or reflect any
Confidential Information, It is the express intent of this Section that neither party disclose to any
third 1party any Confidential Information, however, a party may disclose such information to its
directors, officers, Affiliates, employees, consultants, contractors, and advisors with a
demonstrable need to know such Confidential Inforrmnatiorn("Permitted Personnel').,"Affiliates"shall
mean another entity that directly or indirectly controls, is controlled by, or is under common control
with the party in question, The parties shall be responsiibie for any (breach of this M A by any of
their Perrnftfed personnel and each party agrees, at its sole expense, to take all reasonable
measures to restrain its(Permitted personnel frorn prohibited or unauthorized disclosure or use of
the Confidential IInformation,
f
3886
B. Nondisclosure. A party's Confidential Information shall not Include information
that(I)is or becomes a part of the public domain through no act or emission of the receiving party
in breach of this MAg or(ii) was in the receiving party®s lawful possession prior to the disclosure
and had not been obtalned by the receiving party either directly or indirectly from the disclosing
party-, or (lii) is IawfLdly disclosed to the receiving party by a third party without restriction can
disclosure; (iv)is independently develloped by the other party;or(v)is required to be disclosed by
law McIl uding but not limited to Florida Puublic Records law, The parties agree,both during time term
of this MSA and for a period of three(3)years after termination of this MA„ to hold each others
Confidential Information in confidence.The parties agree to use reasonable efforts to avoid making
the other's Confidential Information available in any foram to any third party and to avoid using the
other's Confidential Information for any purpose other than the implementation of this M A or in
the exercise of rights conferred by this M A. Each party agrees to use the same degree of care
that it uses to protect its own confidential information of a similar nature and valluue, but In no event
less than a reasonable standard of care,to ensure that Confidenfial Information is not disclosed or
distributed by its employees or agents in violation of the provisions of this MSS,,Each party agrees
that it shall not reverse-englneer, decornpile or disassemble any Motorola product disclosed to it
,and shall not remove, overprint or deface any notice of copyright,trademark,logo,legend,or other
notices of ownership from any originals or copies of Confidential Information it obtains from the
other party. I Each party represents that it has an appropriate agreement with each of its employees
who may have access to any Confidential Information that is sufficient to enable it to comply with
all of the terms of this Section.
17. Customer Consent to Use of Customer Proprietary Network Information (`sC III),
Motorola acknowledges that it has a duty,and Customer has a right,sander federal and/or state law
to protect the conlldenfiaRy of Customer's CPNI, CPN1 includes information relating to the quantity,
technical configuration, type, destination, Vocation, and amount of use of the telecommunications
services Customer purchases from Motorola and made available to Motorola solely by virtue of
Cuustourner's relationship with Motorola, With Customer consent, Motorola may share Customer
CPNI and other Confidential Information among its Affiliates, agents, and contractors so that all
may use this information to offer Customer the full range of products and services offered by
Motorola and its Affiliates, By signing this MSA, Customer consents to Motorola using and
disclosing Cuustoirner CPNII as described above,.C ustorrner may refuse CPNI consent by signing this
M A and by notifying Motorola in writing at '�E t 'n truru i�qer . s�ciuoio � jr fSu ., c tJ o a
Customers decision to withhold Customers consent to use CPNI. Customers consent or refusal
to consent .shall remain valid until Customer otherwise advises Motorola, Customers refusal to
consent shall not affect Motorola'provision of Services to Customer.
17.1 Motorola shall protect the confidentiality of Customer CPNI in accordance with
applicable laws, rules and regulations, Motorola may access, use, and disclose Customer CPNI
as perrrnitted or required by applicable laws, rules, regulations and this M ai,.
17.2 Motorola may provide Customer CPNI to Authorized Customer Representatives
(as defined bellow)via any irneans authorized by Motorola that is not prohibited by applicable laws,
nnles,or regulations,including,wkhouut restriction:to the Customer's email address(es)of record(if
any) or other email addresses furmished by Authorized Customer Representatives: to the
Customer's telephone number(s) of record or other telephone numbers provided by Authorized
Customer Representatives; to the Customer's postal (US Mail) address(es)of record or to other
postal addresses furnished by Authorized Customer Representatives; or via Motorola' on-line
customer portal or other online cornimuun!cation rnechainlsm ,
17.3 Authorized Customer Representatives include Customer employees, Customer
agents,or Customer contractors, other than Motorola, who have existing relationships on behalf of
Customer with Motorola customer.service,account„or other Motorola representatives and all other
persons auuthadzed in written notice(s) (including email)from Customer to Motorola, Authorized
Customer Representatives shallll remain such until Customer notifies Motorola in writing that they
are no longer Authorized Customer Representatives as described below. Customer agrees,and
6
3887
shall cause Authorized Customer Representatives, to abide by reasonable authentication and
password procedures developed by Motorola in connection with disclosure of Customer CPNl to
AuthorizedCustomer-Representatives.
7.4 Customer's notices of authorization or deaauthorization must be sent to p otoroia,
and must contain the following information,:(1) the name,title, postal address,email address, and
telephone n urn berofthe persona uthorized or deauuthoriized„(it)that the person is being authorized,
or is no longer authorized, (as applicable)to access CPNio and (iii)the full corporate mare of the
Customer whose GPNII (and whose affiliates' IPNII) the person can access (car can no longer
access, if applicable).
I& Compliance with Applicable(Laws„
18.1 Motorola shall comply with all applicable federal, state and local laws and
regulations in providing the Services,,
18.2 Motorola agrees to obtain and rnaiintaiin all interconnection and commercial
agreements, permits, Ilicernses, and governmental approvals necessary to perform its obligations
under Ws MSA.
18.3 Motorola is solely responsible ffor ensuring that its employees, agents, vendors,
subcontractors, arid authorized representatives ("Authorized Motorola Representatives') comply
with (i)the terms and conditions of this MSA and applicable SOA; (H)when provided to Motorola
by Customer, all applicable safety rules and regulations and all applicable licensing requirements
for the purpose of performing any and all work required under i:his iiA A and SOA; and (iii)when
provided to Motorola by Customer,all rules, regulations, and procedures to which an employee of
Curstorrnerwouuld be subject white performing similar acNiitles can Guustorner's premises to the extent
that the Authorized Motorola Representatives are performing work can Customer's premises.
19. Cooperative Purchasing.Ad public agency may purchase Services pursuant to the terrrns
of this A:(i)to the extent that a jurisdiction is authorized under applicable paw;and(0)provided
that the purchasing jurisdiction and Motorola have entered into a separate MSA and applicable
SOA4.A"public agency" is defined as any federal governmental or federal department or agencyw
state,county, city, county and city, municipality agency,or rather political subdivision of state, any
public agency of any such politicai subdivision,any public authority,and,to the extent provided by
law„ any rather entity which expends funds for the procurement of services -for 9-1-1 emergency
communication,
tDm Force I ajeuu,re, Neither party shall be liable for the delay near failure to perform its
obigabons (excluding payment obligations) caused by circuurnustances beyond their reasonable
control.
11,, N t es.. A H notices given under this MSA shall be in writing and shall be delivered to-the
addresses specified below. Notices shall be effective upon receipt, and shall be deemed to have
been received as follows: (i) if personaliy delivered, when delivered, (it) V by certified mail return
receipt requested,, on the date: it is officially recorded as delivered to or refused by the iintended
recipient by return receipt or equivalent or, (ill) if by expedited messenger service (e.g. Fed Ex),
when delivered as confirmed by delivery receipt,
For Customer: For MotoroW
Narnne: Motoroia SoNflons Co nnectlivity, Inc.
trouuinrrw o r:'" ............. rorror Address: 00 W Monroe St, ,ate 4400
r�flwrprtry� n�r�a a °'�.��. � �._...._.m.
_ ("wicw u a)ad d(� t Chicago, IL 0661
rlr s: Attm: Legal Department
_.
att r u:
7
3888
22. Amendment or Waiver. No provision of this MSA or SOA shall be deemed waived,
amended,or modified by either party unless such waiver, amendment or modification is in writing
and contains the signature of an authorized representative of the party against whom it is sought
to be enforced. For purposes of this Section 22, an electronic maul shall not constitute a writing.
Either Party"s failure to enforce any of the provisions of this MSA or SOA shall not be construed as
a waiver of such provisions or rights,or affect the validitrj of this MSA or any SOA.
23. Se eralbility. If any part,term or provision of this MSA or SOA is held to be void,illegal or
unenforceable,the validity of the remaining portions or provisions shall not be affected thereby,
24., GoverningI1,,.aw®Attorneys" Fees.. The validity, (performance, and all matters relating to
this MSA or SOA and any amendment associated therewith shall be governed by the laws of the
State in which the applicable services are provided,without reference to conflicts of law principles.
The parties hereby consent to jurisdiction and venue in the federal and state courts of such State..
If any legal action or other proceeding is brought to enforce the provisions of this MSA, Each Party
will beer its own costs of such legal actions, including but not limited to attomeys'fees„applicable
court costs,fees for other dispute resolution and internal costs.
. Assignment and Subcontracting. Except as hereinafter provided, neither this MSA nor
any right or obligation hereunder may be transferred,assigned or delegated by either party without
the prior written consent of the other, which consent shall not be unreasonably withheld. Any
attempted assignment, delegation or transfer shall be void except in the case of assignment by a
party to its parent, or to any subsidiary or to a successor in interest in the course of a merger or
.sale of all/substantially all of a party's assets.Notwithstanding the foregoing, Motorola shall have
the right to subcontract all or a portion of any Services provided hereunder,
26. Authority. Each party hereto represents and warrants that(l)it has obtained all necessary
approvals, consents and authorizations of third (parties and governmental authorities to enter into
this MSA and SOA and to perform and carryout its obligations hereunder;(ii)the persons executing
this MSA and SOA on its behalf have express authority to do so,and, in so doing,to bind the party
thereto; (lii)the execution, delivery, and (performance of this MSA and/or SOA do not violate any
provision of any bylaw, charter, regulation, or any other governing authority of the party„ and(iv)
the execution„ delivery and performance of this MSA and SOA have been duly authorized by all
necessary partnership, corporate or governmental actuon and this MSA and SOA are vapid and
binding obligations of such (party, enforceable in accordance with its terms.
27, Survivall of Provisions. The parties agree that where the context of any provision
indicates an Intent that it shall survive the term of this MSA,then it shall survive„
28. Entire Agreement.. This MSS+, SOA and applicable Tariff(s) shall constitute the entire
understanding between the parties concerning the subject matter hereof and supersede all prior
discussions,agreements and representations,whether oral or written and whether or not executed
by Customer and Motorola.
29. Captions. Article and section headings used herein are for convenience only and are not
a part of this MSA and shall not be used iin construing it.
30. Counterparts. This(VISA and any SOA may be executed in one or more counterparts,all
of which taken together shall constitute one instrument.. Once fully executed, R shall became
effective as of the Effective(Cute stated above. Delivery of an executed signature page of this MSA
3889
t)y Farr simde trmlisrnjss�osi lor Medork phiotaimpy(Le, 'pLif')shaH be equilDfly aftcNie as manual
delivery of an ongfi"W!dgned cominter p;m t hereof
R J Vld 11114ESS VW EIREOF, the parfies hereto tiave executed the AAA A as of Vie Effective Date
proOded above.
CADNWC
ClUST(NEF"'? Al' J,
�fi .........
..........
-ne" ..........wt'
Mfle' NGGS SMSS Director
3,
APPI'PA'
9
3890
MASTER SERVICE AGREEMENT
EXHIBIT A
FORM.................................Q,E 2EEMOLELIEMBI E,La�
�l o Be :inseirtod'i
2
3891
l °
Custorner Name
NGCS IIOVlllllppll� uuSupIxilillit
u
November 2023
MotorolaSdWonsConnedvity,tnu.,is a whAiy awed subsidiary of MotorolaSoJLAons,Pne.The document is gyro.erted by capy0ght law and international
treaties,and is the information of Motorola Solutions Connectivilty,Pro-c.Adl trademarks,serWcamarks,pmductnames,brands,oompany names and iagos
appearing in thisdocurnent are the property of theirrespeclive owners,VESTAO is a rWjistare-d trademark of Motorola Solutioris Conneefivity,Inc.
MO7OROLA,MOTO, MOTOROLA SOLQD1nONS,and the Styhzed Pat Logo are traders s or registered trademarks Motorola Trademark Holdings,
LP_�'and are used gander license,Al other trademarks a€e the rty of Shear respective owiers.0 2023 Bali rights reserved.
3892
Customer Name Novernber 2023
NOC's suprXin FlIan
������ ��� ����������
0 �����ma ��� ����mp�~=�����
Section I
contacts.......~,._~.~~,.....~.~..~~.......~.........~~..~~.......~................~........~..~.....~...~......,..~..~~~~....~...~.-..�
Sec,Uon 2
SiupportPlan Sti0imarf~~..~~...~...~........~-.~.^^.................~.........~~~.................~..,.....~..^~.^`~~~~^~~~^~^^^~`~~~4
2A KntimductKon~~Semhng Ouw�Customers" Needs...............,.................. ...,.~~_,,,.,,,,,,~,,.,.~.,4
2.2 SevvKce Managerneiii-ft .~~~....~.~.......~. ~^^~^'^^`^~~^^^'^~~^-~'^^^~~'4
Section 3
Service Delivery and Suppomt............... ......
.............~........,,.,,,,_,,~,,,,,,,,~.,,,~,,.,,_,.,,,~~.,,.,,,_,,,�
3.1 ����������������....~..........~......~,...^.....~~...^~...^.........~^......~.~~~^............^........~.~.~......~....6
3.2 MmtorolaNetwonk Security Opeilations Center..........................---..... .....~~....~~.............6
3.3 Reporting Incidents........,.....,...,.,,,,..~_,,,,,,,~,,,,,~,,~,~,,..,,~~,,.,~,~,^~,,.~^,,,,,,~,,,~,,,,,,,,,,,_,...,6
3/4 Priority Level and Response ...........,......^~....~.......~....~..~......~......^.^-~7
3^5 Customer iub...........,.....~.....^ ,,_,,,,,,_^~,.,,,.,,,,.~,~,,,,,^,,,,,,..~, 8
3.6 Supgmrt. .~~.........~............,......~...~.^..~.............-'^'.~-.~~~..~...'...'..~..._...9
3.7 Service ..................................,^^~~.^^~^~~^^^^~^~` 9
3.8 Maintenance Process.~..........,~,,_,~,~,,,~~,,,~,~,,,,,~,,,,.,,,,,,_,,,~,,,.,,,.,-�,.,,.,,,~,,,,,,�,,,~~,,,.�
Section 4
0:::lCCand State Ro ,~,,^,,,~ ,~,,~^~,,,10
4.1 Customet-, ~'_.^`~..^~.~'~^~^~^^`^~^^'~^`^~^^^~~^^~~~^^^ ~ 10
Section 5
Requesting a Sorvice Change...................^"...."~-.~...."._~...~,...~..............~_..............~... ........
..��
SA Requesting a WS Chaimge Impecting Call RoLd.Ing .......... �12
Section 6
Conditionsand �����������.~~^`^~^^~^=^^^^^``~~^'—~~~^^^~^^'~^^'^^^^^^~^^~^^^^^^~^^^~°"`~^^^~^~~~~^~^~^^^^~^^^~~~^'^^~^~~^^��
$.1 ...........,,,~,,~........ ,,..,,,,.~,,,,,. .,,,~,,~,,~,,,~,,..~,,,~,,^,~~,,,,~.13
6.2 ���|������.-.~.,.,~~ ~,~~,~,~...~,,~~,,,,...... _ .~~~~~,~�,,,,_~,,,___~� , 13
rode of Cordentm
Use or disclosure ofms proposw ls subjcd to tie re5triation6 an the oover page.
Page
3893
Customer tame November 2023
t3GCs u ,,,.t.111,nrr
Sadjon I
Contacts
Phone 800.881.4245
Emad V,S,frkV'4
_ _ _ _ _... „.,,. _._a... ....... w .o,..
Customer Huh Website,
Customer Hub Supper Email
Provide the 6A�aaiu� information,,._ u .. „ .
... _�_. _�., . �.
., e I. Site Name
. Your Name
w 'Four Caflbackhlitwiber
. Bri6ef � eruption-i of tQ,ie I rolb�eirn
. Prlority(Critical,High, Medium, Low)
r>r e
�.
Phoine
� � ® , �.
EmMI
..
Name
..... .. . __ ,.. ,__,_ _ �.. .Pticiniris
.,.. m .. .
...w .. ...............
rri a Ql
cont 5
Use or disdosuare of this proposal is seta ed to the rest.dUbm on ttm cover page
(Page 2
3894
Customer Name Novernber 2023
1YGC8 Suplxxt Man
Our goM is to ensure you receive The best possiWe support from Motor0a Solutilons, ff you feell that your
support or maintenance needs am not, being met, as a direct. Motorolia SoWflons cusIomer, vwe provWe an
escalation process ft.x yuui, re.,quest to th it ext Motorda Sin uflons department or arnanager.
Your iirwil&WM call s1houid always be to thefirst department or,person on the list above, ff, after ry-Waldng Wfiall
contacl.you to have unreslived issl.11es, pWease see belovir for escalation contact infnirmabon.
NEMENNEMMME' ' I All 1=0 10)3MMONOMMEMM
MAZZ
HICHAE-LA JOHNSON NE10 PICKET" aJEREMY SMITH
*twcw* OpervWns Manafier F#r-ManaNer, roohn4al Su at q;wmwns Sr Di air`r abbal SE Operaams
Mobilw3032-46 7119, Ofte.:92&5%. '..-3379 M(AAle 951216.8827
GINA VALSO N CAn-ff KEIRMAS JERdw"v'
Y SMITHC�Wfsfbns"anagma Sr meverISE Operaboy-)s
W5ffim46 Mob951216.8827
........ ....... ............
STEVE GISSEN JIM STOWE
NG'G's Opera bons tam DgrvrkwofOlwatoil
Mtbde 303 775,0289 MoWe 858,518 6D49
Corot`M.,
Use or disdosure of this proposal is subjW to ft re&tfictons on the mver page.
WtOrDfa SOWWS ConnediVity Confidenrial Redmkd
Page 3
3895
Customer Name Novernbw 2023
NGCS Support Plan
Section 2
Suppoill Plaill"i Suill"Y'limary
2.1 h1itroduction - Sernilig G�iiiui', Custorneris" Needs
his CUstorneir Support Plain (CSP) is tallaired to the specific needs of Motorola Soli.iflons Connectivity,
Inc, (Motorola)Next Generation Core Services(NGCS)custorners, Our Service Delivery Team'focuses
on the heafth,systern performance, and reliability of the writes provided in our NGCS portfoho
A MotorWa Operations Manager wN be the Customer's Ikey point of contactfor defining and
administering services.. 1'he Operatioris Manager's initial responsibdity is to update the Customer
Support Plan Draft, in collaboration with the Customer, to the finallized CSP that refflects ttile Customer
Contract..
The CSP functions as an operating document that adapts the services described in this document to
the Customer's specific Wufion. Motorola and than Customer W11 use the CSP to define Custom&
specific procesq--es, prof xadures, soluflon information, and other relevant support details required to
perform the Services set forth in your contract, The finW CSP and portions of the Agreement will define
'the dlvision of responsibilities between the Customer and MotoWa,
The Operations Manager and Customer will revlew and amend the CSP on a mutually agreed cadence
so the CSP remains current and effective in governing thin Advanced Services,
2 1
I Seill"vice Ma�iiag III ient Overview,
SendGe, Mari agement aind open covnmunicafioiri is the key to effective service delivery and relationship
buildii ig ,7 he Motorola Services prograirn offprs end4o end SerMce Management and iinOudes:
* Operations Manager
® Network,&Security Operations Centeir
rhe Network&Security Operations Center(NSOC) works lc osOy with the NGCS Operations Tearri to
ensure Mohxola maintalins a hoRstic vilew of your service deflvery erilvironment..
ms Support Plan covers the following locatioins:
WEE11immFiMFIEW
Support Plan Summary MW77CMWINIA SOW rVONS
Use or disclosure ofthis proposall)s subject to the restelctions on the rover page.
MolcrMa Soluttons ConnectMty ConridenrivY Restdcted
Page 4
3896
Customer Nanny
NGCS Support Plan NovembL4-2023
Support Plan Summary
Use or disclosure of Ihis proposal is subject to the restrictions on the cover page.
MOtorrda Solbftna Conneaivify Con Vential RestrxW
f3eq.,105
3897
Customer Narne
NGCS Support Plan Novernbei-2023
Section 3
Service Defivery and Sul)port
3.1 Operations Manager
Your,Operations Manager is asspgned to work with you to support all aspects of your contracted
seiMces. Your operations Manager-
* Wovi(s Mth the TecWcW Support Center(NSOC)tin report on delivery of services to ensure
service leveks are rnaintained.
* Works with, ou and our INS(")C t1D establish and rrn IpINpaa and procedu"-m to eiinsure
y
Support is consistpintly delivered.
* Serves IPokit of EscMafion when seMce or support,levels are not meefing expectations.
* Serves as th IliMson Ibetween you and oi..dr internal delc)airtmemts foir escWated incidenhs,.
* Provides firrWy and frequent informational updates about progress to rd Iresolvkig U-1c Nab ents,
3.2 Motoil"I'lola Network Sectirl'''Ity Opill ejiliafiorll�s Center
The Network Security OperatOns Center OqSOC) monitors and proOdes 24.x'7x365 on-g6rig
management Of the Motoro�a NGCS services and works closely with the NGCS Operabons Team, The
NSOC provides:
not Central point of contact to report incidents and subrnit requests,,
* Continuous rnoinftorirg of Ill,we perfou-nance and availability of the Solution,
* Creation of Werts based on thiresholds and parameters then dist0lbutes notifications
appropriately,
* Autornatic notification ernaft sent to designated contactsfor certain lass fficatioris of urn cldentz..
3.3 111sepoiting, Incidents
As the central F.,)oint:of contact to report incidents and subrinit requests, our NSOC provides 24x7x365
avaHal:)ifity to assist.witti.your sevMoe needs.
7"he NSOC is contacted viaa
* Telephone 1 800-881-4245, Follow prompts,
* Er all- rh"'Cr�[ -service requests inquiries ordy, ern e n ails are'q I...............-
monster ed for an instan6n—e-o u s' re s ponse...........
Dellmy and&hpport
Use or disclosure of this ProPmal is subject to the restrictions on the cover page.
Motafnia saiations connectivity Confidentie;Restrkted
Page 6
3898
Cuust nlow nftne November D?3
i O� t lYn'P" i°'tta r'� r�Jr �l��urrl �i afi�f r .'t%.®s low-priority inquiries rr requests
oinpy„ the u tag m r Hub is raat mnoantlored for an instantarDeones response,
I °f" . Critical and High priority incidents rnncr, t be reported vial_p...ell p horn ..
Product and systern technical resources are ready to recelve and take action a:oin requests for
service.
r h e INSOC is staffed with techiniOains trained in the NGCS p ortfofiita of services. Support staff p r rarnnnell
will access ff'ie sollution remotely to fully understand the iiincid int hieing reported,
ort d,
41 At a rniinp ourn,when n reporting an incident, the NSOGwill rasquuiw
u torn r n rnn (Site),
Caller's name.
CaRer's contact number(supply alternate call back rnurinb r).
Description of the proW rn or request.
Operational urn"np act of the prrabt irrn(Pdorilty),.
When'the problem first occurred.
Upon n notificaboin of the inmid int, the NSOC will supply a cause riurrd.-mar for reference.
N, TL-"Forritical and i°#igta severities, 0-ie NSOC wiipl continue workingwith youto begin troubleshooting the
reported incident krumnosdi t ly,
The NSOC will.-
Open a case and categorize the issue or request.
Resolve incider-its based on priority.
Perform remote of anatyisis to assist in W ntifyirng a corrr,�ctpve action p n.
Escalate the incideriVrequest to tech nic ai of,sarice e4)erts wwh in required.
- (N patch Support Eng neers where r remote of corrective actions are not.p o it)[e.
- Engage inext tevell ran rn gernent to ensure bran py probl rn resolution.
- lProvide regular status updates for escalated incidents.
31.4 1 ll, I.iiievel wid Resl nse Defliulltions,
Response"t'h ne.-ps defined as tpie arnount of time expired between the tirne in which the issue is sinner(a)
detected by the 14SOC or(b) reported d to the NSOC by the Customer to the firma that a quu llifir,ad t chinl'ciasn
is asctivelly tro ubll sshootirrrrng the issue.
t rr pte Response it ne Coverage.......Seven(7)days per week,24 hours per day, SSS days of the year with
four,Q )hour(rnu xirnu,rrn)response tirne to have a technpcp n on-site fsnr Critical or(High Priaarky pssue related
to rdww r , sofhyare, n twanrl•c r pu iirlrnaint nunrnce issues or events, "T"his includes all Fiallid ycs.
poa'fimg Trouble The NSOC rnurra ber is provided to Ali PSAP s to rep od issues for NGCS provided -1-1
network and equipment.nt. "rhiios improves response e tirrnes whereas the PS i::Is des not need to Call two ditfaar nt
nuurrnb rs to report ort n incident. If the issue thatL was called in c rnnot be resolved through our rernot
diagnostic,; by the NSOC, then a technician wwpllll be on-site within the vabo ve stated response tirrrnes, Ti
NS C has a;a ca llp-nrnswwering objective of answering 9 %of aff 9_1_f cab's within 20 seconds.
Use or disa°rast ue our trans propmal fis;•subi Me resru d cars on the cover n,Mge.
rwrear YWO Sc*jdan s Conn lah,-na'eery Canfidmnhal RestficMd
Page
3899
Customer Fume
Incident Time—The period Of time during which the seMce or any service component snuffers an Incident..
I o id rntt'11 li m e will com commence when theissue i either,(a)detected by theNSOC or(b)reported totth'n O
y the Customer. Incident Time will end upon completion tion7 of the repair ailr or Ir stto rattlo'arn of the s ii vm c?orservice
c0r npoarno rg. Incident Time will not, include downtime e attributable to ( ) F'orce Majeure. Condiitions or (ha)
scheduled preventive maintenance of wh'no by the Customer r was notified and to wh iich it consented in advance,
For each reported or aler-1-generated CriticM or High incidc--rmtt, the NSOC wil apply a Priority Level
classl5cation with an assigned target response time where applicable,TNs classification provides the means
to rna ns s the appropriate response and engagement pro c ss-
Mtt��Nll�"ivrouIII VV nVurcWi��uuiilpliiiiiiullVu�V glluuol.. �����IIIIIIIIIIIIIIIIIIIII ����I���� � uw p�ulV' YY�I�Ii ��1 10001�11 I100000�������1�I���� '�, � .,..,V..i � n��n liiiiii umiiiq�p..,��I��Y,�°�"�i
W ��IWVV o�, l � 6 uuuuu uuuuu � IUI p "�:V '"�III III ill
ritticall(RI) Within 15 minutes,nuttes, Significant sndl r severe degradation i10 urly
4 x 7 x 366 notification will be of service functionally nonttioarnahly that impacts
Provided, in"nboiu nd call or ass fated poo"sttioaro Or as agreed upon wwitthn
processing, with no workaround customer
available
p'tti h(p1 ) Wittu n„0 minutes, Significant degradation of seMce Every 2 hours
24 ao 7 x 365 notification will the hu ncttioanaky thiat impacts ii nboalnurid caU
h:»romrid d, oar ssso cilstt d location processing r as agreed upon n with
where s workaround may be sma it bh .
cuasttoarYinr
Medium (P3) Within 4 hours„ A mmniruo r degradation of service Da4y
4 x 7 ao 365 notification fu nctiornsllilty or capacity of inbound Capp
will be provided. oar ssso Gist d location processing. Or as agreed upon with
customer
Il,,,,oww(P4) Next business day A degradation of system fU nC ilD n p that Updates as needed
/ / does not urrnp ct inbound call or pis Email for Motorola
Next sso coat d 10caboann processing n Customer Hub
Business
II)sy
(Excluding
Hollidays)
lllliis -*Ir' luuun1 uI�I
ruu
he user
f x V iih mr�rtrrp� i polon �ttulrr lmwtt of ek [into our support structure, FieCustomer
ustor r Hub
des direct torI id itManagement system wnru„� no �nVi nsw sysstt�the same irformattaw°n as ourengineers r managers. may request access to Customer Hub by m illi o
Includeyour"firsttand Ilstt roe, agency nr , state, business
uhr
ernad, business phone. TheCustomer
Hub provides the ability to:
Create 10W p60ritty sons or requests, provide uup:adstt s or to obtain status updates for an existing
case..
Obtain status on Service Requests.
Llse or disck3suro or this praapmal us subiaw t to the restric sorm on the Cover p agr±..
Mr.)W04 S'rzturcrMG Ccarrcaectrvpty Coaartc8eaah at RwstriGfed
Page 8
3900
Custmer Norm November 2023
NGC S Suppod Plan
16 View real-time status of schedWed events (e.g., change requests, service requests, arid securfty
patches),
3.6 Sup�poft Eirighli Imp'e"
Whill) irinost uncideints and service requests are handled rernotely, IMotor0a will ftjpatch technicians
should oin-site tec mina cal expertise be required,
3.1171 SeIivlce Malhlvte�iiaiiice
Motorola will i.:)rovide the applicaWe irnairitenance arid repair seMces to support our Customer for the
term of the Service as oudiined firi the contract and Wow.
3.8 Mal iiiteI n ce, RIrocess
As a �eading pulMc satety proOder, Motorola understands the 4'npoirtance of how amid when
irnM ate nance,is perforiined, and of providk-ig proper coordination arid notificalions, Schedi.Alled
maintenance wRl be har4ed within our change managemer'd process. A ichange request will be entered
en the YI Service Managernent(ITSM)Tool, ServiceNow, identifying key elements of he chainge
request-
Throughout the Change Managerneint process,the 01perabons MarwagSyr is responsiWefor notifymg the
PSAP of all fall arined work that imay aff ect 9-1 1 Functionality withki a rnutuaHy agreed upoin period
rneaSLIred un days pdor to the event unless an emergency change must be irnp emented-
SeMoe Delivery and Support 61
Use or disclosure,of trios pmpasal is subject to the restrictions an the emr page.
Afobrala Soffidans Conrrecdvdy Confidential RestrtW
Page 9
3901
Customer Name NavemIter 2023
NGCS Sup xq Fian
Section 4
FCC and State, Reporting
If applicable and depending on systern configurabon, Motorola has irnplemervted pofi6es and
procedures in coinformanc*with FCC and state notificafloin and outage reporthrig rules. To furtl-mr
facilitate cornpany wide compliance effafts, Motorola trains its employees regarding FCC and state
outage notification requkefrients, as dpfiinied in FCC 47 CJ:::�.,R. IPaTt 4 and state rules, if anym
In the event of an Outage,the desuginated personnel listed b0ow swill be notified by phone call,eirnafl, or
MS text message, Consustent with FCC Outage Notification requirements, as soon a IpoaaUa, but no
later thain 0-0ty (30) minutes after discovedng an outage, network malfuncfion or higher4evel lssii.ie that
is potentially aff-ectfing, i.e., run to the IFCC's threshold criteria foie notice and report, II' otorMa will notify
the designated personinell for such outages and will convey all avaflab e inforrnation that may The useful
in mffigatfivig the effects of the outage, as well as a nairne,telept-ione nurnber, and email ad:dress at
which IMotorola can be reached for follow-up,
4,11111 Custamie�"' Not ilfiC ate':011
Motorola will commuNcate addftional material kifor-mabon as it becomes avaflatAe, but ino Hater than two
(2) hours aftier ouir anffial contact. 'rvie additional information wrwilll kmlude the nature of the outage, Ks
best-known cause,the geographic scope of the outage, the estimated firne for rppMrs, and any other
information that rnay be useful to the management of the outage.
R
AN9
W1
clifical-System
Down notfficaflon
FCC and State Rep(Ang
Use ordisebsure oftW provisal is subject,to the rests Joss on the cover page.
Mofor&a Solutions Connerhvity confidenteat Retracted
Page 10
3902
Gustomer Marne Novembf.r 2023
NGCS Support Flan
Critical System Down (Name)
(Title)
Administrative Contact (Marne)
Jitle)
�� [i
h i G r f hl i f fi
Authority Contact (flame)
(Title)
Iniftirm tl in a i atert,: (O te)
D"CG ind ShAe Repcsrfing lwro tiwa �u�ar. r^x
Use or disdosure of this proposal is subject to the restPictions on tlhe cover page-
M atorraBe Sotutions Concmdrvity Confidential Restricted
pau.;e11
3903
CustonnerName JNovpmber!D23
NGCS Swpcin f-,lw
Section 5
or
equmew sting a Seivice, Change
A service change request is coordinated thrOUgh the fit SOG. The change ps pnffiated by completing a
Request for Change(Rll:::-C)form, I'he RFC is used to document the requested servpce change.
Fhe Operations Manager fulfills the role of Change Manager, Information aboixt changes in
requlrernerits, network semices, appHcafion patches, software updates, new service requests, or any
other source of chainge, is tracked in our change managerrient syst ern,
Motorola's selivice and ern glineerling staff wffl assess and Mentify the potenfiW impacl, rlsk,timefine, and
any costs(if applicable)associated with functional change, Ihnardware or component addlI
integratlon to additional syste.rins/networks, etc.
I he c1hainge rinanagerinent 1process ensures that afi senfice change requests to the NGCS services are
property documented, reviewed, and all stakeholders are notified prior,to implementation,
r.
5.1 Requesti�irlig a GIS Cfmnge hlnj�)actiwli�g Call 111011111ttill'',111 9
If Location Service is purchased, a GIS change request is also coordIinated through the NSOC by the
Operations Manager,A GI S Change Management Request to ps initiated by comp le the Change
Management Request Form arld subrrifiting it to Your Operations Manager.,"pine Operahons Maim ager
will siubrrwit it to the NSOC and a ticket wfli bee created to get the request on the agenda for the Change
Approval Board,, Once the GIS change has been reviewed and approved, notificatlon of approval wfil be
sent back through the Operations Manager for communication to you. 1 he requested GIS change may
then be pushed to SpatiM CerI withIn the norimal change window of the Change Main agement
Process,
Requesfing a Sewlee Change
Use or disclosure of this proposal is subject to Via resirlIons on the rover page.
Mobrob Soturions Connedidy CordWenfW Resfircted
Page 12
3904
cusbriner Name Noveonber=.3
NGCS&oWvt Ran
section 6
Conditions and E:i,xcl us ii�oils
6.11
Motorola ensures the opfirnal performance of yotir VES'T'A 9-1 1. In order to provide a conshstent level
of qualityservilices, the following conditbris and HrMtafions apply::
* OInn-Oe pntewerftion MqUires Cus tor nertam provide sd.e acress.
* Remote monitoring, trouNeshooting arid re, tor abon requires that the Customer provide direct
unenct.irnbered remote access 24x7x365to aH applicable kxafions and equipment-
6.2 Exchis III ns
Motorola's servace and support obfigations hereunder wAl not apply to ainy Motorola supported software
or hardwa m- if correctlon of an error, adjus tail rimt, repair, or parts replacement is required because of.
* Accident, negilect,tan-operiing, misuse, improperfinsufficlent grouriding,, faflure of electric pomlen.,
failure of Customer and/or others to provOle appropriate erlivironniental conditions, relocation of
hardware or softyvare, or causes other thar-11 or-Onary use,
* Repair or alteration, or a#emjptxW relpair or alter- bonof aroy supported hardware and/or software
Hwy Customer or others, u0ess otherWse approved in wiiUng by Motorola.
* Connectior-ii of another machine, device, appilcation, or intlerface to Mot of'Ma supported
eqWpment(hardware and/or software)by Customer or others, which Ihas calused darn age to
Motoro1la supported equilpment,
* Damage or destruction used t.)y rwatuirM or man-made acts or d'sastila-.rs,
* F"allure or degradaborn M perforrnance of Mo tamp a's supported equiprinent(hardware and/of,
soft.ware) dUeto the instaHation of another machine, device, appOcafion, or interface not
s1pecffically certified and approved by Motorola for use in Customer's eWronrnent,
p`he operation of the software On a fnanner otherthan that currently speclfied M the al:.:)pHrAble
product documentation.
rhe failure of the Customer to provide suitably qualified and adequatply traiined opera turn g and
maintenance staff,,
Incompatible or faulty Customer Ihardwarr=4 and/or software interfaces.,
Modfficatiorm made withol.it Motorola's written approval to the OS, network, hardwaire or
soft.warug environment or softAmre appliu-.itiolns,
Conditions and Fxdusions 4P ma"WwaW&A srxu yuwb
Use or disclosure of terns proposal is mjN'ect to the restrictions an the cover paAe..
Morrorc4a Solutions Connectivity Confs'dendal Restdried
Pne 13
3905
Custorw Name
NGCS Supipw Plain Novvrtwer 2023
Further, Support described herein does in pinciude cosirne&bc repairs, refurbishrTierat„ furriishing
consumaMes, suppNes or accessories, making accessory changes, the peirformance of preventive
maintenance or System administration, or adding addiflonW devices or software appficafions.
Conditions and Exciusions
Use or disclosure of this PTOPOSal is Subject to the testrirtions or,the cover pe ge.
Motorola solutions connecuoy COnWential Restncted
Page 14
3906
Motorola Solutions Connecti i t MOrder Agreement Nov I
0.TERM RVICE ORDER
1 S1 IFl�T0 9-1-1 Al,,.I Database(It B)Services„i.DB Management
9,4-1 network Elements
This Motorola Solutions Connectivity Service Order Agreement B.VIF TAORol9TER SERVICE•.... EOSIPA"rIAL
('''SOA")shalQ commence on IlWovember 22, 2024 or (ININCATE SISI,.ECT° ON BY CHEOWNG Box)
the date latest executed by the parties if incomplete (thin 'SOA
Effective Date") and terminate four (4) years after the Services
Commencement Date(the'Initial Term'),unless earlier telrrninated 13 Geospatial Routing
in accordance with the previsions of the Master Service Agreement SDI FIL F Service
dated of even date herewith, by and between the parties hereto l3 Legging Service
(hereafter the"MSA").
9.4,,,1 Network Elements
2„U2 EWITI= MLocation IDatabase(LDB)
Capitalized terms used, but not defined in this SOA are defined C.VSSTAAO9,4_t ASA SERVICE REGULATED SERVICES
elsewhere in the SOA,MSA or Applicable Tariff. (ONLY Y AIPPLPES IIF iMPILS CiRCUITS ARE BEING PURCHASED)
"Applicable Tariffs" consist of the standard Motorola Solutions
Connectivity service descriptions"pricing and other provisions filed 0 MPLS Circuits
by Motorola Solutions Connectivity or any of its Affiliates with the
appropriate state regulatory commission having jurisdiction 12 OPTIONAL L SERVICES
respecting a Service,as revised by Motorola Solutions Connectivity
from time to time. in the event an Applicable Tariff is withdrawn by Optional Services are services that are not regulated by a state
Motorola Solutions Connectivity or tariffing is no ionger permitted regulatory commission, and are not included in the Applicable
or required by the appropriate state regulatory commission, Tariffs("Optional Services").Optional Services may be ordered by
references to the Applicable Tariff shall be deemed to refer to the selecting below and are further described in the Proposal.
corresponding state allowed named document for the services
offered herein., 0 Te%146-9a1-1 Delivery Service
"Individual Case Basis" (UCS) means a service arrangement In VESTAO 9- -1 as a Service
which the regulations, rates, charges and other terms and
conditions are developed based on the specific circumstances of 3.3 E �MIS �9.���Ih�"T
the rase. Motorola Solutions Connectivity may or may not have an
equivalent service in the price list for which there is a rate,and the Regulated Services thatare sellected shall commence an a date to
quoted ICIS rates may be different than the price list rates.ICB must be mutually agreed capon between Motorola Solutions Connectivity
be provided under contract to a customer and the contract filed and Customer by execution of a written amendment hereto
(under seal) with the Commission, upon request.. All customers ('Regulated Services Commencement Date"), Optional Services
have nondiscriminatory access to requesting the service under an that are selected shall commence on a date to be mutually agreed
lCS rate. Recurring and non.-recurring charges for all services upon between Motorola Solutions Connectivity and Customer by
provided pursuant to this price list may be individualized for a execution of a written amendment hereto ("Optional services
particular Customer based on the need to respond to a unique Commencement Date').Regulated Services Commencement Gate
service application andfor market condition. All services will be and Optional Services Commencement Date are referred to herein,
offered on the:same basis to any other Customer, which has the collectively as "Services Commencement Date.' "1"he rates and
same service specifications and market conditions, charges for Services will be effective on the Services
Commencement Date.Upon completion of the term ofthis A and
° " _ any extensions thereof,and until a new SOA has been executed
between the parties, uureless Motorola has provided prior notice of
Motorola Solutions Connectivity will provide the services to changes in the(rates pursuant to Section 7 of the MESA,the monthly
Customer under this SOA as selected below ("Services"), and as (recurring charges and term shown herein shall be as follows;
further provided in Attachment 2, attached hereto and incorporated
herein("(proposal"). for Regulated and Optional Services,the monthly recurring charges
shall The the greater of.(Q the monthly recurring charge provided in
the table below;or(ii)the monthly recurring charge as adjusted by
the annual rate of the Consumer Price index published by the U.S.
Regulated services may be ordered as provided below("Reguaiated Department of i...abor,Bureau of I,,,abor Statistics,commonly known
Services'). Pricing, service descriptions and other provisions as the "Consumer Price Index for all Urban Consumers' for the
relating to the Services will be set Birth in this SOA, the MSA,and immediately preceding twelve(12)month period,and the term shall
the Applicable Tariffs. automatically extend in one(t)year successive terms.
A.VE T> ROUTER SERVICE-TRANSITIONAL L C
FLMUM
(INMCAnrE SELECTION BY CHECKINo Sox)
The rates and charges provided hereiln for Services are further
IF 9-11 f Tabulalr ocuting+91-1 ANI described in the Pricing Schedule, attached hereto and
Pie 1 or 5
!�i¢ r1i_I EI.y.E:C PORTIONS TUC}raS S1 "rFBU,S DOCUMENT T ARE cC1�SBr5Er i:.0 CONFIDENTIAL KY MOTa,BOLA
3907
Motorola SoWtilon r nll ecti m Servilice Order Agireement No. "
incorporated hero irr as Aattaac himernt 1, Regulated Services are
priced Ipursuant to the Aapl:oHcalmlle...l..aae~nfft ratans aarndtoir puulrsuuant to an G.-Q III A—L.QjH[E: AO
Vundividu,nal Case Basis arrangement, Optional Services are Ipiniu"icxd
pursr..uaarnt to the Proposal, As tuurthelr described in Section 5 of the IMSA, reagardlless of any
s'ladtiuzatlan of rates or, charges that may appirmr in this A,
a't m�lt l��l"i t,i U Uffd i°t t t l •• IV II i� V If 1 Motorola Solutions Connectivity reaserveas tl°ue rigl°nt to Increase
,l � charges as as resu.ult rot,°(i)expenses irncuulrred by l'drotarrrolaa clluutlearns
.�. ................m
Connectivity reasonably nably relating to rwjuulauto ry assessrrrents
Non recurri ng chanjes and/air advance Uaayrrnerats may Ibe recluuirred sterrrnrrnimg trorrn an order, rule or regulation of the II"ederaal
in order to provision the Services, Ad schedule of non-recurring CornmunicaVons Commission or other regaulaatrory authority. oir court
charges ar'rdlolr advance payment amounts and events'wwllnu:an such having corrnpeteunt •jurisdiction (illmcluuM ng but not liryniited to
charges aarndfor aarnouurnts are due am provided in Oe FIftilrng paayphorae, PlGC and t.0 i::' related expenses and and deaf
Schedule,,Motorola Solutions Connectivity shall provide an hiv6ce relay charges)*or(ii)the price or avaaiilalbillity of network elements
to Customer upon occurrence of each event. Any non-recuurrtumg used in the provisiinn of the Services, aniouuruts other carriers are
charges set forth in the 1116u:;irug Schedule area no i-ra ffm,mdable. required to pay'to Motorola Solutions Connectivity or the aarnnouurnt
in cCkralrnea;Solu tint~the Connectivity
riff the red to pay to other carriers
Motorola rolwtia;alyds ablr'rrnectivi is rel uuu
. lb� lY °l"i Um� II UL i�lf lq Iht�lt. ,,. Services to Customer under
this SOA.
IMornthly recurring charges ttar the Services are provided in the
Pricing Schedule. AdditiornaV charges may be rendered by other . MMUM M. MOM
Service s m .....
local exchange Icarri�r;:nr�in roornruectia"nrn with the pran�visioruiumg of g�'U-t
Emergencyervice to the Customer, It an IU3 is suuttject to tffne'u juurisdictioru of a regulatory corrnrMssio n,
each such I' B wwili be subject to changes or,modifications as the
i::emoums Served is calculated by talking tine Imost recent couurnty controlling coramrmnission rraay direct ffrorru tilrrae to firxne in the exercise
popuuiiaatuaaun as estrnnaated by the LJ. . Census Bureau data of its�umriuftfio n."Thereffbre,for this purpose,each such 9CIB wwilll he
4illlaa ��ava�f, tfn�l1 uaa� I4i �i,al karlrrcar�n deernia:d to flue a separate agreement w a respea:1 to the Services
-1 f&f::1s that serve an aveka rot'ffa:.rod in s pavficaular.Iluurisdiction,
that crosses county bouundaades„ or encoranlpaasses ornly a portion of
ra county, the rruur'rutner of persons serve-,d will l hr': determined on a
case-by-case basis, "i'he number of persons served its subject to
aaumrnuu°ai review arid sizing using the most recrarat l..U,, .. Census This SOA is rnade puursuuaar'rt to and is governed Iby the VW A.
Bureau data, Gustoirner and Motoroiaa Sollulilons ConnectlAty acknowledge and
5. agree that in the event of a conflict between any provisions of this
i U it lY �a iwurtrwg S(M, the MSA and ariy anther aalrncillaary document or, agr errnernt
relatield to this SOA,the order of precedence shail be:this OA,the
Except as otherwise provided in the proposal, invoicing and SOA attachr nelrut (if applicable),the IWSA,l' SA exhltuits„and then
paayrrnernts shaail he u'nade as set torn-i below, For Regu.uNted ancillary documents.
Servkxa s, if no lnvorcirng or l',•nayrwnent tern are. proAded, them the
ApplicatflIe Tariff applies.
F-or non-recuurding charges aaindlor advance payments, Motorola C U "t' Mll:..v1R
Solutions Connectivity shah invoice the Customer upon completion
of each milestone. For monthly recurring charges, Motorola Print Nam uYC4
d Monroe o nr Co Sheriffs ice
Solutions ConnectivitysIlwill invoice the charges tier Itie Services run .........
advance based upon the Services ornmerncerrnent flute-, and attbt gnedu�.....
the beginlning of each subsequent rn month thereafter, In the event �.-�.�._. -...... .�
that the aervlces Cornunnencernelnt Il::ate does not colincide with The V little., h dff, Date: `� +�'`�'��i.•.,.. _
beginning of an month, such month shalt/ the prorated teased on a
thirty dray caallendaar rrnorrift Payment is duos thirty( V)days net tranlmu
the date of iirnvoice. IRAOTOROLA SOLUTIONSCONNl:.:,'CT11V1TY,INC.
y prepay an non-recurring
are maid mounthlly recurring y �
chars, levies, fees,
abup provided
charges imposed exclusive of any taxes, Signed:
u.uslcaruner rnaaa
dut
simflar
by as third party
other than Motorola S ol!uubo ns Connectivity, plrint Name:. IKaa14marm „fiprd
" ._I.t._G__..C._----S-_a_._Ve...._s.__f.N.�r.e...c_t.�brtnless otherwise sbecited oru the ;articular invoice, all payments Title: ........._.,�
tMUeter
shaalll The due and payable in ILLS,Dollars,A maximum late I.myrnernt
charge of 1.5%per Irnorrtl'n aappllies to ail l.nilled balances that area not
paid by the billing date shown on the next twill Ibegirurniung t'rorn the M 0 N A:OE", I"SHEIR-IFF110FPCE
date. first due until paid in ttulL
� r
rw
:.._. .........
4-1-RCK J.WCLXLAH
Page 2 of 5
FIGHUGi aTED n'o� :;r nC w a.M"'1--Hs ImG1Cu1ME Nr'T ARE CON8W)ERED e"ClMr'Ia71E NaTrA...[By IwVC7TOG'aOr...A
Ar
". n.
3908
Motorola Sollutions Connectivity Service Order AgIree men t No,, I
A11LAQUIMENT I
PRICING SE-RliiaE
SUMMARY
VES'l A01 R01.)TER AND lltk 4-1 DELIVERY SE111VICE
(,,ojismity
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5FTRZiS'FAVICES
T
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�VE"I S�A'F' .... ...
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Page 3 of 5
HIGHUGHTED PORTI)ONS OF'M-IS DOCUMENT ARECONSIDERIE.0 CONMENTIIAL 114Y MOFOROLA
3909
Moftwola Solutions Cown iectivity Service Order Agreernent No. I
OPTIONA RVICES
11.11.11.1.1.1.......................................��Ls r.............-........
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SCHEDIJILE OF PAYIWEN-rs
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Page 4 of 5
HIGHLIGHTE-D 1:101MONS OF THIS DOCUMENT ARE CONSIDERED COW IDEN11AL IBY MOTOROI A
3910
Nlotorola Solutions Connectivity Service Order Agreei-nent No. I
]-i—iffing and 3Ilirt_pL-_q_ ress Corfflrination
Billing Address: Monroe County Sheriffs Office
Emergency Communications Dept. - 911
2945 Overseas Hwy.
Marathon, FL 33050
Shipping Address: Monroe County Sheriffs Office
Emergency Communications Dept. , 911
2945 Overseas Hwy,
Marathon, FL 33050
3911
Motorola Solt,stions Connectivity Service OrderAgreennent No. I
A�rl"AQ�,iMEN
ROPOSA"
L86
[IInser IFlumposaq
Page 5 of 5
HCHLIGH]EDPOIRTMNS OF MS DOCUIMENTARE CONSDERED COMRDEENTIAL 13Y MOTORUA
3912
i
Proposal
Monroe County Shefff's Office
1W(ft Il I o1a i NGCS P,���roposal
m
fbr
Momill"I'lloe
Lill 111111111ty
Motorola Solutans Con tivily,Inc.,is a wholly owned subsidiary of Motorola Solutions,Inc.This document is protected by copyright law and international
treaties„and is tha information of Motorala Solutions Connectivity,Inc_All trademarks,service rnadrs,PAW names,brands,company names and logos
appearing in this document are the property of their respective owners.VESTAV is a registered trademark of Motorola Solutions Connectivity,Inc.
MOTOROLA,li MOTC'ROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,
L Lai and are used under limnse.All other trademarks are the property of their respective owners.O 2024 All rights reserved.
3913
*f07q0N0LA SOLIJ710AIS
J��So u t o n s nrnc. ......
500 West MonroeSfxee�
Ch• aaqo,L,60661 USA
Sepat ernbeir 27, 2024
Laura White
911 Coordinator
Moniroe County Sheriff s Office
2945 Overseas 11wy.
Marathon, F11 33050
Subject Motorola' NGCS Proposal for Monroe County
Dear.Ms.White:
Motorola Solutions Connectivity, Inc. (Idotorola), a whoHy-owned subsidiary of Motorola Solutiorm, Inc., Is
pleased to provide Monroe County Sheriffs Office this proposal for Erneirgency Servires Internet F:Iirotacof.
Network (ESInet), and Next (..3jeneratior-i Core Services (NGCS),
Motorola has over 90 years,of expedence in public safely commurflcafions, rnaHng us an industry 4eading
provider of Next Generation 9-1-1 (ING94 1)systerns,wit1h deployments ranging from large state.wide
systerns to srnaH judsdictions.We have honed our implementation arid support expertise over 20+ years of
routing 9 1-1 calk and have arnassed an Installed base of over,sixty(60) 9 1 1 s le tiv Irot.Aters, Our NG9-
1 1 call muting solubons ctArrently serve over 50 rnfflion people across North America, including over 2 rri[Ulan
peolple in Flay dda
In recognition Of M0r11r(..)e COILAnty's unique geographical challenges, we have designed a service that utilizes
Stadink satellite-based connectivity as an active second wireless pailb to the Courity's call handling Ihosts,
deUveting calls to the FISAF's, along wAh a terrestrial carrier. We believe this will assist Monroe County with
serviice confinuity in the event of an interrupi-Join of terrestriai-based IMPI S circuit connectivfty.
Motoro a is an accomplished NG9.4-1 provider that will elevate,your service and performance:
* F''Llll Ori&ating Service Provider(OSP)inigrafloins as part of the Inibal project, efirninating charges for
double routing and enabling tru(-A location-based roiAing frorn Day I UvAike other veridors,we fully
fol1low and align with NENA's vision for the cornplete migration of 0 OSPs,which,as a result rernoves
the legacy selective routers frorn the call flow.
* Provide a redundant and divers SInet. lBe ling carrier agnostic, we can provide options for network
connecti0ty skjci'n as carrier diverse MP ck-cults(where avaipab$e).
* NeWrork Security Operations Center(NSOC): Public Safety NSOC staffed 24x7x365 with experts to
beg4-w troubleshoofling prnrnediat0y.,
Customer Access Portal keeping you connected to your,system,
2022 LAS Thomas 1 O'lReHly Ilnrnovabrrn Award for the first live NG9.1-1 13 1 ocation 13ased Call
Routing kriplementation.
1'4fte of contents
usew d6clo sum olterns RFOPFaSM is sulbjsal.to the ue-wictions on s cover paqii:..
MckWa SotutiOnsCDO'PoortivityCo#pridgntioCRestilded
Page 1
3914
0 2023 Frost&Sullivan North Arne6can Technology Nnnovafion I eadership Award. for NGCS,,
MotorcAa will oversee all aspects of the-transition from the legacy 94 1 systern to NG9--1...1, to include the
implernentabon of Starlink equilpment and weatherproi-.)f enclosures. 'The initial trarisftional deployrnerit*11
lrOude an IP IlESInet, wNch is the foundation for ING9-"[ I capabilffies,. 1"he first new capability will Ise to route
cafts more precisely using location based routing to route the call based an the caHers to location.
During the transkion to the NG9-1-1 er,W state,we wiH provide interoperaWifty with other,adjacent ESInets
and enable rhewtypes of requests for sevvice and intAfirnedia.
Ti l-ds proposal is interided to pr viid Ihiigh-levei tinder'-standing of a typical ING9-1-1 deployment, with an
esthriate of Service costs. Motorc.Aa values the relatiorwsNps that we have Lwk over the years and looks
forward to the opporti,inity to expaind our role as a primary NG9 1 1 service pmvider.
Monroe County can feO confident ki working Mth Motorola given our expeNence and reputation in public
safety, our l3voad iresources, and our finarwial stabifity,
Our 9-1 A regional manager, I.Jsa Madden, is available to review this proposal at a firne of your convenencp,
If you have any questions, you rnay reach L usa at(207)4.68-5461
..............
Surns ereNy,
fl
Katharine Gard
Motorola Solutions ConnectiWity, Inc.
Drector,NG9 1-1 Corp Services Sales
TaWs of Contents-,
Use or disclosure of tHs proposal is subject to the restIctions on Ow Cower page,
MOtOF010 5'Odu0Y01W CQ'Inedivily ConfidenUal Resirictecl
Page 2
3915
Table of Coinite ill ts
Section
............... ....... .......... ......... 4
1 A Enhanced Call Routing Capabiglities..................................
1.2 brtoroperability.--........ .................1...........I.......I......... ........... 5
1.2.1 M to M Interoperabillity—,............ .......... ........—..........--.......... 5
1.2.2 B to I-egacy . ............... ......... 5
1.3 Ernproved Service-,......... ......... ................... ........................... 5
Section 2
Solution
2A Solution Built on Industry Proven Tech inoiogy.. 6
2.2 Next Generatioin Core Services (NGCS)...... .................... ....... .......... ....... a
2.3 1--filth Level Solution Design .......1'.............. ............... ......7
111 MuMpie Layers of Redundancy..... .............. ........ ......
2,11.1 .............. 7
2.3.1.2 NGCS infrastruGture and FiunctioinaR Elements ............................ 8
1113 ESlinet--..... ........... 8
2.3.1 4 lFuture Emrgerlcy Badkiup Capabififies(Optional)..,,,.,,.,,,,,,.............. ....... ......�8
2.4 Componenim of the NGCS Service....,............................... ................ ........ ..............9
ZAA Originating SeMce PrWdeil'(CUSP)Traffic Migration frorn Legacy Selective Router(s)
2.4 1.1 NGCS Fiuncfiona@
2A.1 2 ..................... 10
2A.1.3 egacy Interoperabfty Connections- ........ ........ 10
2.4.1.4 AnaCyfics and Visuafizab"on IMshboard-,. .........
2.4.1.5 NSOC
14.2 lintefface to Your IExisfing Capp Handibig System ............. 11
2.5 GIS Data Readiness. ........ ................ ........... 7
Section 3
rein .....,.m.m��um��o��„ a ......I ...... ......
3.1 CS and ESI et Service.....................—........ ...... ..........13
3.2 Conditions I Assumptions........... 13
TaWe of Corytents
Use oi disclosum of Oils proposal ds subject to the restrictlons on the cover page.
Motoralm Solafions Conned!Wy Cord danrial Railrk-led
Page 3
3916
Monroe County ShertfFs OfficA Updated September 27,2024
Motorola's NGCS Pro;wW for Mcnroa County
Section I
i1i trod u citl 0
Motoro1ia SoWtions Connectivity, Inc. (Motorda), a who Dy owned subsidiary of motorola Solutions, lnc.
is pi cud to provide this proposW for our I4GCS Routing sen4ce (Serv�ce)and associated
I:..'-'.'.Slnet. Motorola is a 9-1-1 Service ProvWer and Cor pefitive Local Exchange Carrier(C.LEC) k'i the
statp of Rodda.
Motorota is uniquely qualified to help Monroe County rneet the ever-iincreasung demands of its
residents.We have worked closely with customers across the US for many years to support next
generation milgration,grid thus fully understand the way lof.lap requirements for this service cairn vary
from state to state.Motorola is driAng the h--itegrafion of advanced c(.,)mrrDand center sollutions to Ihelp
telecommuinicatoir's across North Arinevica solve for safer within their con'-imiuriffies,
Many PSAPs acr(.,.)ss the country havir.-%, or are in the process of migrating to, NG9-1-1 with Motorola to
achieve the following,-
* Adherence to NENA 13 standairds
* Roubirig of calis based on iocation (i.e., pocafion based routing)to reduce call transfers and
enable faster imsponse times
* Prepare for a future[involving move non-vo1ice requests for service (text, loT,social rnedia, etc.)
* ElWination of unsupported,legacy equipmient from the call flow
F;;o1loWng are some otitis key attributes of our offering.-
Enhanced Ca��l Routillng Capabillit 1 11 es
Our proposal inrJudes a NG9-1-1 call routling Wufiori to replace the legacy cail routing bekig used
today. "'I"his includes the rnigration of Originating Service
Provider(OSP)traffic frorn the legacy selective router(s) to
Our NG9---,1-1 Service. More advanced routing rules will
allow calls to automatically reiroute around outages, Key n1eirnews, of Motorola' ,S
p
offering:roviding ain improvement in resfflency and disaster
preparedness. Routing based an device pocation also Enhanced Call Routing Capabffifies
allows for wireless calls =-ning froi-rii out side your
jurisdiction to The directly routed,to the appropriate neighbor, Weror.:wrabflity Betwpen Jurisfttkxis
thus reducing caN transfers.We wffl encourage OSIPs to improved Service
upgrade their caH delivery capabififies to an P-based Cali
delivery and include the location of the call within the P Industry Proven Technology
data.
inh-OdUc5on
Use or dsolosure offtlis iuoposa is subied to Me restricgons on the cvvou page.
motomh',�j"09utions ConnedhAlY Confidenfia;Restacted
Page 4
3917
Menroe county stlefiffs C'Mos Updated Septcmber 27�2024
Motorola's I1YGCS Proposal for Monroe Coudy
111 .2 In'teropmabill"llity
11.2.1 13 to 13 Inte;o1perabflity
Irriproving flint eropeirability between agencies is a goal of the current NEE A B Standard (NENA-S 17A
010.2-2-016). Motor6a accomplishes interopeirability Il,by st,q.)poitting peer calli rroutiurng netwnrk
interconnection lbased upon meeting each peer provider at the highest level of technology tin at they will
Support
Motorola i-naintains interconnection agreements Mth all relevant OSF's and peer network providers,
which estalbfish the operational and tecWcal Interactions between the Motorola Call Routing Service
and the peer proAder/entity. Meeting the peer provider at thOr level rresiults In faster con'llract-to-five
tImefines, and Mlows peeir providers to evolve at ffieir own pacle without negative Impacts on ouir.
Customers.
To enable O'iteroperability in the fi-xm of Gall confercncMg and transfers between Motorola customers
and their neigh boring/peer PSApes,,we support a broad spectirt.im of linterconnection techinology(he.
14ENA B S1111:::1, basic SIP, TDM, and 1:::1STN). Like the approach for peer parr ovIders, we meet the peeir
PSAP at the highest level of tech nopogy flial:they can siu1,,.)port,. "Y'alking this approach provides Motorola
Call Roufing Service custorners with a trainsparent experience, regardless of the level of technology,
standards compliance, or speed of evolution at which thefir neighbor agency is moving,.
111.2.2 13 to Legacy lntiI.!,,rop eIII11,a,: billty
1111
For ad.jacent PSAPs or jurisdictions that have not rMgrated to NG9-1-1 and are sbil serviced by a
IL gay Selective Router (LSR),we offer a Legacy Selective Router Gateway( SRG), whicti supports
advanced transfer capabifities available oinly with legacy tr°unldng.
Standard in flue Motorola Call Fqoufin SeM g ce offering is the aNity to transfer all rion-13 formatted calls
(e.g., TDM, 113asic SIP, FIST14)to a legacy/analog PSAFI.
'11,3 [��Iln proved S"ervice
'The Motorola Call Routing Seivice wifli improve erinergency communications by creating the foundation
upon which additional Mforimation, inc uding new types of requestsfor seiMce, can Ibe delivered to
telecominiunica for s., In the future, our services Mil be enhanced to support inew types of inn edia, such as
images oir video, as thin'se standards becorne fitnahzed.
lin addifion, If pou have VESTA 9-1 1 call handHing, IMotorola cairn ensure operational compatibift and
provide end to end coordination of troubleshoofirig, shortening resolution!Armes arid giving the agency a
single point of contact,
Introduction
Use or disciesure of#his ptoposali is subject to tjie restrictions on the cover Ipagee,
MOWOla S019dions ConnocMy Con0dandef Resldcted
Page 5
3918
MOM e CWn1YSheP#r3 Offire Updalad September 27,2024
nu otorola's NGC.,,S Proposal faMmue County
Secfion 2
Solution OverVi�ew
21 Solution Bul''It on lj'Wustry Proveti Technology
I he solution is buflt on proven technology and will be delivered as a fufly managed service, iincUuding
the design, integration,test., and management, Motorola uses rediundant and geographically diverse
systern elements,witt-i no single point of falluire.
While the system operates as asingle enterprise solution, failure dornaiins einsuire security and
ir eslfiency. The solution has far rnoire capacky thain reclt.dred and can easily be scalled as inew types of
service are added.,
2,2 Next Generatiot"i Core Siervices (NG(�111111FS)i
Motoiro a delivers Next Generation g®1 'l call routing as a service, called the Motorola Call Routirig
Service,whilch will irneet a set of star-Oard Service I evel Agreements (SL As) to address your call
routing needs. The service cornpid I ses the folloWing eUements::
* Location-based 9-1 1 call routing
* OSP 9-1-1 traffic migration frorn eAsting I egacy Sf.-lective Router(s)
* NGCS Functional Elements
* Locatlion Services and GIS o.:Oerneints enabfing loc a tlon-based
* Ernergeincy Servlces II P Network (E,S Urn et)
* Anallyfics and vlsuafizaUon dashhbow d (Custorneir Web lPortal)
* 24171365 Monitodrig via ouir Public Safety Network&Security Operations Center(114SOC)
* Mot rota' NSOC anchors cyberse(Mirity rnonitoding and rnifigatlon for,our managed 114GCS
service. It does this by active.ly rnonN.)ring our systems from end to-end, 24x7x365, 1"he solution
proll:)osed for Monroe County leverages the NSOC and employs industry leading securfty tools
aimed best Ipracfices to pirevent and mitligate p ossUe thireats and attacks.
The Motorola Call Roufing Service is cornpliant with the NENA Q standards, deveraging location-based
routing functionality to identify the correct PSAP to receive the cafl, reducing call transfers and hell:)ing
,your telecornmiunicators moire, efficiently respond to requests for service. 'While today the predornkmirfll:
type of request for seir-Ace is received via voice, the Motorola Call Routing Service has the ability to
support other current and future types of requests, including text, lol, social media,, etc,
Instances of the Routing Service will be deployed n muttillple locationsfoir 1,,)rocessing to ensure that the
service will rneet 99,999%availability.
Soluffon Ovemiew
MG1,RJ GHTED PORI IONS OF1!-VS 1;OCL19WENI ARE CONSDEIRERD
CONINDENTiN BY MOTORMA
Page 6
3919
Monroe County Sheriff'--Office Updai d Seplember 27,2D24
Motorola's NGCS Proposal for Monroe CourtV
...... ..._. ................ . ............_n__. . .,,,,,,,evel
.....Solufioii Design
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Figure 2.1"' Service High ILevM Design n( rorara dentiural)
'rt,ile Motur6a Call Routing Service era a rrlrar.rrN..b ased,4 1-1 rr0 routing rararraice tt°el is loud.-prcaw^ li6;w
ginostic rarrrl operates from rrrw.rlltiuple ir.aoud availabiky rargbrl w diversified across at least Nwo (2)public
Ck�)rrd providers. Muitiiple a vailabifit" zones exist within each cloud region Oluar�serrwlii e a r�. �Nte tr.rr°
incorporates Ira to-pr rri r°(�JGrrer ity,geogr apt aptk diversity,thgh rav abbllbf and ls erigirteered with iir°r
arh°rjllar pitAnt of hamlllrrurmr to achieve , 99%operatiorlai availability.
This design phflorlrrrlp�°q sprits the rraalll flow,-frorn iregirerrrrr to the NGCS iinfrastruchire and ftjw4ionral
(:Oeirrieinitar rry lthirl .to ftie E'm�Slrael:. Motr:rrrrlra is,arrrrrotiriutarWe and tegulr ted for the telI °refforrrrrarace of
the Srrr iuce and MCI meet the Sc.rvi .e L, vel gn,:.rer ent (SIl... rr)agreed to �i r the contract.
Our dr igirr luirkidess r veirse(�ircuft/err°rrriurura/.kw: (duaral..t°rr°rrne rand/lI UrrardW't)Waarr ed)/rcrirra tl,re OSPs
sollavon c3mviawmr a rrsaxm x
I°9U4°nIIHIIIJGHIED POR]IONS OF II Fup&Sr)r,kr,r,OUta�k.NTGAFRr„6,r��'�PS@rrf,FREF'RD
r Q WPaar JO.E W�r«a'+ON.,BY WD IOrduW:.aL A
11,1896 F
3920
Monroe County Shedfrs GWI f,,e JpdaILNI SepWmber27,202.4
Mi(Morde's NGCS Pftmposa for Morroe County
across mtjlflp�e NGC S access points and across rnulfipNe gateways to minlrnl loss of call routing
capacity and services.
solution Overview
9G ILUiTED PORTIONS OF PHS DOCUMEN'T ARE CONSIDERERD
CONMEN'VIAL BY MOTOROLA
Page 8
3921
Wonroe County Sheffs Office. Updated Septembi.0 27,202.4
Motmda's NGCS IPgaroposallfor Monroe County
23.1,21 NGCS infrastn ichxlie arid F:Undiaiia Bernents
The NGCS design leverages geo-diversely located Cloud serving re&ns, each fully capable of routing
calIs on its own, Furthermore,each Cloud serving Iregion fincludes redundant Session lBordeir
Controllers (SBC)and firewalls that will implement the Border Control Functions (BCF), Iprovidilrng IP
network security ftw the incoming Sessilon initiation Protocol (SIP)calls, Cloud serving reglons are
finterconnectedto each other via redundant network connections.
2,11.3 E&net
The lESInet includes redundant and diverse connectivity through the use of Verizoiri IMPLS(with ATWr
last mile)and Starfink satellite internet service providing connectivity frorn'the Rhotorola Call Routing
Service to each PSAP locationicall handlirig system host location(s). SD-WAN technology will be
employed with encryption to provide secure translmit of 9-1-11 traffic.
I lowever, due to the lack of terrestrial network path diversity to existing Mar-iroe County call handling
host locations residiing in a string of islands, Monroe County has requested the use of Stairfink as a
secondary connection, provOing technology dlversity, Satelfite radio signals can be disrupted due to
various conditions(i.e.,severe weather condltions,solar flare events, antenna damage or obstruction,
etc.). However, after a maJor stoira event, satellite connerfivity may provide connectivity when a
terrestrial last mile circuft(s) Ih ave been damaged or interrupted by slgrifficant weather conditions or
other events causing disconnection to the nriainlaind.
Note: Stadink satellite Internet servlce !is a best effbit service utifiAng sateAlife-based Internet
connectivity to PSAP call dh andling host locations via radio signals to receiving antennas at PSAP
locations.Stadink will be used to supplement or replace terrestrW-based IP circuits to PSAP call
handling host locations in the event of loss of terrestrial cfircOt cmnneclivity
2 3,1 !"1 R ib re Erre c,lel ni",11,Y,Ba"i Ikup,Capablifies(Ciptiona )
Due to Monism e County's uiriique geographic posftioin and likely exposure to many weather events,
Monrce (."O'ounty may benefit from Motorola's planni(....xi CornmandCerdral Emergency IBackul.) (CC Eli)
solution for disaster recovery. CC EB AN be an 6, browser-based call-handling application that would
work on any hardware devices with a chroinniurn-based browser(device to be provided by Monroe
County. )and would not Irequlre connectivity to Monroe County's local VIPER call handling system.,
IMotorola's call routing servilce will securely delliver calls to CC EB over any network connection,
including public Wi-Fi.The traffic would be encrypted, flowing it to be transported in Ifie event,that a
public Wi Fi access point or other non-secure network must be utilized. CC EIB could be utilized
anywhere an internet connection can be found,whether mobite or fixed, whirJi is of Ipnarficular vallue
when maintaining confinuity of operations in a disaster theater.
CC IEB COUld be invoked due to a failure wilti the Primary network(ESInet), the Primary 9-1-1 System
or Workstatloins, or the physical PSAP facilrty itself, and can be activated after the Motorola call routing
service goes"live"through an arnendr-nent to the Service Order Agreement.,
sokhamowmfew
MGHIAGH TED PORMNS OF TR-AS DOCUMENT ARE CONWEIRERD
CONVIDEN NAL IBY MOTOR01A
Page 9
3922
Monroe County Sherift Office Updated Selpternber27,2024
Motorola's NGCS Proposal for Monroe Counl�y
2.4 Coiqponents of lb�,w 119GCS Service
2.4.1 Origirilafirig S&�,,Vte Provider (OSP), Traffic Migration fiio�n Legacy
Selective Routeri(s)
One of the most critical components of MotordWs NGCS soiution is tho migration of OSP: traffic frown
the legacy SMecfive Routers to the new i3 system [,e., the ingress Aggregation,. This is critical for the
following reasons-
1. The Service is not fully i3 uniess W of th thave been rnigrated, ff airty funding
reirnbursernent is tied to adherence to standards,thein those funds WOUld be at Tisk, if this step is
not comp lilt ed within youir iNtIA project.
2. If tl-ie legacy SMerfive Router(s)islare stfli in the it flow,the risk of failure of one(.:llf these
antiquated devices still exists and ran inegatively impact the delivery(,:)f 9-14 calls,even if the
rust of your system is "transitioined", K also makes the troubiesti(xting process moire
complicated and fime consuming.
3. if the I egacy Selective Router remains in the can flow,am afttlonal futur utover process wM
be requpred to remove the LSR thereby impacting the PSAP(s)t)eing served with another
systern CUtover process,,
4. OSP rWgratkm enaWes faster response firne by spgnifscantiy iteda.ming caH setup time defivenng
caft to t1he PSAP faster.,
Many providers leave OSP migration OUt of the initial project scope because it is an arduous task that
adds costs and can take muftiple months to Complete. When pressed, they will issue a change order
post-contract to address the gap, However, Motornla firrnly beVeves OSP lrnpgrafion to be a required
rnrnponent of an G3 NGCS dep oyment and thus it i. lmrays indkided in our.service
2A 1A N)GCS F::t,mcfia4� Be''rierits
The fofloMng are high-level descOptions of ouir NGCS functJonal eWnents and Ikey clumponents of the
solution:
* Emergency Seivices Routing Proxy I Policy Routing Function (ESRPIPRF)—This
component is a SEP proxy server,that routes the cups based on the provisioned routing poNcies
through the ESInet,
* Location Database(LDB)—This component provides the location infwmation for each caller
and c0iuiar devpce when it is not provided by the OSP.The LDE supports the inew protocols
used pin NGCS solutions as weii as legacy ALI Werfacesfor "SAP s 11-iat have not transitioned to
h,I G,9 1-1.
* Ernergency Call Routhriq 11::'uncfion(ECRF) This compoineint is the geospabal database that
uses the US data to deter lane route (Mis and response agency Ms from LoST queries.The
service layers identify the rpsponsUejurisdiction for handHng caHs based on RIDF-1_0
resolution within geographic boundades.
* Location Validation Runction (WI ) This component is where 0SPsW11 validate civic
addresses (I IS records)agapnst the GS dataset,
solution OverAew QF�1?"XNMWWW.,.A sm.unoNs
HIGHIJGHTED POR71ONS OF THIIS EMCUMENr ARE CrDNVDIERERV
CONFIDEN1 IAL BY MOTOROLA
P%]e 10
3923
Monroe County Sl%edirs office Updated Septernlmr 27.2.024
lvlotoroWs NGCS PR.VOGW for Monroe counly
* Spatiall Illmmterface(SI)—1"his component receives GIS data updates from the aut1horitativo GIS
source and provisions thern to the ICI M:::: mind LVF databases.,
* lEvnergency Sep-vices IP Network(ESInet)—The proposed ESInea is a managed IP network
'that Is vredi.hridant, secuire, and diversely Sourced., It leverages(where available)a 9 14 grade,
N.ath diverse, arid carrier,diverse WAN service between the NGCS Wrastructure and the PS.AP
call haindfing system irifrastructure locations.The use of Muftip:)Ie Protowl i zbel SwitchIng
(hAPLS)and cornmercial Internet seiMce provides scalability aim:! resillience.
Legacy Network Gateways(LING)—These components terminate the exislk-ig legacy trunks
arid circuits from the OSP,
LING availability and survivability are achieved by distrilbuflngthe ov::,rDM c1imullts across
multip lie It NGProtocol! Interworking Function(Pi )elemeints sucti that the failure of one PiF
will not Irnpact W1 the dirculits from a given owiglinating end1point. The 11 M P'IF Interconnects
to the LING-NIF via IP protocols,induding SIIP.
The t.,NG Location Iintu rwork Function (LIIF)arid LNG-N*9411 Specific Interwork kmetlovi
(NIF)exist within a HgNy available and geographically d1istributed application processing
envirciril,rient., "rhe LIF and NIF operate together and controi the interface to the t...ocation
Database (ILDIS) to add locafion to a legacy cali.,
* III,Selective Router Gateway (ILSIRG)—...lb e LSRG is used for Interconnecting the
MotoiroIla Call Routing Service to the existing legacy selective routers supporting adjacent
couribes.
* Border C'ontrol Function (11130p-`) Session Border Controflem,(SIBC)arid firewalls form the
Border-Control Functlonfoir securing the communication across the ESIInet.
* II Servews—This comporient provides SIIP c*nferencing capabillities with functional
elements deployed redundantly and diversely across the Cloud serving regions.
* Se mare Sync I Ime and Ii::'requency Reference System— This component ensuures the
accuracy and con s[s ten cy of tivne starrips added to event rocords, reports,NO events,etc The
Motorota all Routin enAce Includes this master tilme dock ellennent installed redundantly
,within each of the Cloud serving regions,which vneets the requIIrernents recon"irnended in
INIENA STA..., 026.5-202Z
N40e,r Other providers rnay relly on intemel,co run ecnutty to reach varlious time sources,,whIch creates a high level
Of risk for outage,latency,and Security concerns thereby Imaking the accuracy of time inconsistent,
2,412 1�r,iet
Our Service delivers routed 9.4-1 calls over an IP ESIriet, leveraging MP LS circuit technoIlogy arid
internet-based service through Starlink,through whiciri we create diverse avid redundant lIast-4-nile local
network connectivity to the caH harldhing systerro host site(s). Customer-defirled routIlng policies will be
created for botti normal and faillover conditions. To support transfers to and from neighboring
jurisdictions,,,a predefined nuirnber of LSRG as identified in the"Legary inter-operability
Connecttons Included" section of this prolposal, or IP connectivity wifl be Induded for the purpose of
transferring 91-1 callis to adjacent agencies.
2.4.1 rt 3 1 egacy lint11�i ope al!)Ikly corwlecb,)l is
"To sup..)port Interalperabifity and transfers to and frorn neighboring jurisdictions, a Ipred0ned nUmber of
LSRG trunks or IP coninecfivity will Nye Included for the 1puip0se of transferring 9-1-1 calls to adjacent
Solution Overview 4P nWWV.WC%1A 50f.VMW
HIGHLiGHTE-v)PORTIONS OF PIPS DOCUMENT ARE CONSMERERD
CONFIDENTIAL.BY MOTOROLA
Page 11
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Monroe County Sheffirs Office Updated Septem�mr 27,2024
lWaTwoWs NOC S IPmposal 11or Mom County
agencies,, For the purposes of t1his proposal,we have included 2 (two)LSIRG trunks for,.adjacent
agency transfers.
'I his proposall includes 24 months of inte roper albiOy between Monroe County aind the entities/agencies
idenfified bellow., If interoperabillity is required between otherladditional entifies, an updated proposal or
change order w0l M,m Irequired.
fo M ianil-Dade(their con version to NGC8 is expected to be cornpllete with in 12 rnonths
Z,
i 4,�14 Analyflcs and Mv 4kzafion )astiboard
The Motorolla Customer Web IPortal (CWP) is the secure, web-based interface for,Managing,
Monitoring, and Viewing the Motorola 114GCS Solution. Permission to CWP modules are persona based
Mauer eaci"i useir,
Fhe CWP provides access to Dasli-iboard, Situational Awareness, System II~teallth, NGCS Basic Reports,
Case Management (troublIe tickets & Change Management), and links to Policy Routling IRulle (PIRR)
tools aind IExternal Reporting.11--�e CWP portal provides aUthorized Ilusers the aloffity to monitor system
statistics such as 9-1-1 call routing activity, (..,,alli voVi'ie, UNUation vs. capacity, etc, in a near real,411me
display from anywhere that you have an Internet connection.
2AA 5, NSOC
The NSOC is a 24x7x365 Operations Center dedicated to pubfic safety operations and staffod with
technical Iraaouurces meeting the recornirnended DoI'..18570 Support Certifications, as well as
certifications in Cup VMware,and Microsoft technologies.As such,our personnel have the ability to
remotely troublesho(.-A and resolve Issue%they are not just"ticket takers". The MSOC rnanages all
Incidents, Mnclluding ticket hand1ling, escalations,and notifications.
Services provided by the NSOC ineJude:
* Ma nitoriing and Response
* Engagement until the issue is resolved.As the central point of contact,the NSOC ownsthe
issue aind stays engaged, provid6ng ongoing communication from the tirne of awareness through
to issue resolution
* Dispatch Management
* Know led geablie technical resources to receNe and classify user requests and irnpVernent
appropriate engagement processes to facilitate resolution
* Remote anallysis to help identify a corrective action plan
* Engagement of next-level Irrnarnagernent(Service Manager)to ensure firnelly cornimunicatiorns
* Updates to the i:11,SAPs management/sItakehollders for oingoing requests'for service
2,4.2 l iterfac our EASU;ig Call 11111111aili d ling Systel°ri
The proposed CuNG solution inclludes necessary saftware and services to deliver 9-1-1 calls routed by
the NGCS systern to as PSAP's Emergency Call HandVng Systern. As indicated in the NGCS proposal
draMngs, the NGC S point of dernaircation is the IPSAP-facing port(s) of th IESlnet. egress network
circuit PSAP'terinination router(s).
Schstion OverVww
H10 MM-4TIED PO R-flONS OF Tn AS DOCUMEN'TARE r,0NS11::.)1::ERERD
COWDEN I W BY 1100TOROLA
Page 12
3925
Monroe county shelffe omm Updated September 27,2024
[VoloroWs NW S Povioasal for Monroe Counly
I n many finstances, when implementing a view call routing solution or adding features to an existing
solutbn, their e may be upgrades and/or system configuration changes that will need to be made to
allow the eAsflng call handling equipment to interfacetam the NG9-1-1 caU routing solution. The des..igin
for,cost of, and lrnplerrientaton of such potemfial upgrades andlor system configt.urafion changes is
outside the scope of this proposa1l, and should The sourced directiy through )MUTcurrently Contracted
Emergency Call Handling System service provHer. We have prf..,viously connected our NGCS routing
to an intrado Viper v7 Call Handfirig Systern and have the knowledge of what is requireid to do so.
Data Readiness
While NIENA recommends that GIS data should attain a 98%match rate w0 Al I before moving into
NGCS, Motorola provides an MSAG fallback capability within its ECIRF,which reducestrietirne to gel:
your GIS data ready for NGCS,The ECRFILVF allows user-configuralNe dahaset priority for run atcNng
civic addresses.Our li::::;CRF will match on address pofints, street centerflines, and MSAG information for
roudngtry the correct lIDSAIP, in a hierairchical fashion.
F:Ylority should be p1iaced on the PSAP bourndary layer as this will be used for location-based routing of
Wireless calls while you continue to increase the accuracy and match rate of your GIS data's
addressing layers with the exisfing ALI database.
It is rya crnmended that the GIS data provided conforrn to NENA-STA-006: NENA Standard for NG9-1-1
G11S Data Model for the data schema of the GIS dataset t lowaver, as long as the GIS source data
supports the starldard's reqUill-ements through cross-referencing fields, our S1 will transform GIS data
into the NENA standard format for use urn the ECRF/LVF.
AJong with the tools that we provide for your GIS data maintenance and quality control, we also have
the ability to assist with data revnediatilon, We provide a GIS data assessrnent upori project initiation,
after which you rrlay choose to engage our Locaflon Servces tearn for rernediation services. Our.GIS
team is always avadableto consult with your staff regarding any issues or questlonsthat you may have.
Solution Ovenview Sexurmms
HIGHLIGH TED PORVONS OF THIS DOCUMEN r ARE CONSIDERERD
CONF lDEN TlAL BY MOTOROLA
Page 13
3926
Monme Counbr Sherhrs Officp Updated Septernber 27,2024
WOMB'S NGCS ProposW for Monrue County
Section 3
Plinicing
The follnwing section provides pjrucinq for Irnplemein'Unq the Motorola Call Routing Servkxa based on our
standard design and offering.. Our proposal outflnes what is included in the service,what costs are the
responslibility of t1le PSAIP(exclusions), and optional iterns. If the scope of the project changes,
additional costs may be requi md.
3.11,111 NGCS and ESInet 11.111111.141""omull ill'Ilv"ilce
The table below provld Ipricing for the Motoro Call Routing Service for Monroe County.
Population Served:82,170
Sorvices NRC Monthly Rate MRC
pop
Motorola Call Routi ng Serme Wth ocabon Services $471,007 $0.184 $15121
and ES11net(two terrestrU and one Starlink circuit
per cW1 handling host),24 months' 11 egacy Selective
Router Interconnection Service
Services NRC Morithly Rate Pop MRC
Legacy Selective Router[inter-conne0on Service $0 $0M45 $1,189
12 Coridillboill"is / Assiii iniIlll�)ti�olis
'I.. NRC means Non-Recurring Charge to connect for a 48--month Iperiod.
2. IMRC means Monthly Recurring Charge.,
I IF is based on a 48-month term agreement*,
4. Tev-Mnation charges will apply thr early teiunkmdon,
5. Pricing for the service reinewal beyond the initial 48-month term small be mutually agreed-to prior
toffie expiration of the initial term and may reflect MRC equaling $1,234,635,for 60 month
sollutioin as detailed In this proposal.
6. This proposal is condMoined on, and subject to,the n an xecu egotiation d etion o m f a utuafly
acceptable Master,Service Agreennent("MA")and Service Order Agreement('SOK),including
a Staternent of Work(SoW)that fiAy defines the Irnplementation and "'go live",which set forth
the applicablip terms and conditions.
7 Special costs/charges are not lnc loud ed in our propos ll nd are quoted separately if
required.
Prfthg
HfGHUGH r ED PORTIONS OF THIS DOCUIAEN-r ARE CONSWERERD
CONFIDEN'r nBY MOTOROLA
Page 14
3927
Monroe County SherUrs Ofto Updated Septernber 27,202.4
100t0rda's NGCS PiMposal Toc Wnroe Counly
8, AH prices are exclusive of applicaNe taxes,foes., and Mircharg.es,
9.. Order imu st be received no later than December 15, 2024for pri6ng to be valK,
Plicing
MGHUGHTED FIOIRT�ONS 01FIMIS DOCUMENT ARE CONSDERERD
CONF I[H.::N TIIAL By ma'rOROIA
Page 16
3928
Department of 4050 Esplanade Way
MANAGE ENT Tallahassee, FL 32399-0950
850-488-2786
N Ron DeSantis Governor
SERVICES
We serve those who serve Florida ,
Pedro Allende, Secretary
STATE-FUNDED AGREEMENT
FOR
PSAP UPGRADE PROJECT
DMS-P1-24-07-12
BETWEEN
THE STATE OF FLORIDA
DEPARTMENT OF MANAGEMENT SERVICES
AND
MONROE COUNTY
3929
STATE-FUNDED AGREEMENT
This State-Funded Agreement (Agreement) is between the Florida Department of
Management Services (Department), 4030 Esplanade Way, Tallahassee, Florida, 32399 and
Monroe County (Recipient), 1100 Simonton St., Suite 205, Key West, FL 33040.
The Department and Recipient agree as follows:
(1) AUTHORITY
A. The Department has been appropriated general revenue funds for the State fiscal year
2024-2025, specifically appropriation line item #2971, the nonrecurring sum of
$12,000,000 from the Emergency Communications Trust Fund, Chapter 2024-231,
Laws of Florida, to fund Public Safety Answering Point (PSAP) Upgrades. The
Department has the authority, in accordance with section 282.702 Florida Statutes
(F.S.), to enter into this Agreement and to disburse the appropriated funds to the
Recipient under the terms and conditions set forth below.
B. In accordance with section 215.971, F.S., the Department has the authority to monitor
the portion of the State of Florida appropriated funds for the PSAP upgrades.
(2) LAWS, RULES, REGULATIONS, AND POLICIES
A. This Agreement is executed and entered into in the State of Florida and will be
performed, construed, and enforced in accordance with the laws, rules, and
regulations of the State of Florida. Each party will perform its obligations in accordance
with the terms and conditions of this Agreement.
B. The parties shall be governed by all applicable State and Federal laws, rules, and
regulations, including but not limited to those identified in Attachment B — Program
Statutes and Regulations. Any express reference in this Agreement to a statute, rule,
or regulation in no way implies that no other statute, rule, or regulation applies.
(3) CONTACT
A. In accordance with section 215.971(2), F.S., the Department's Grant Manager is
responsible for enforcing the performance of this Agreement's terms and conditions
and will serve as the Department's liaison with the Recipient. As part of the duties, the
Grant Manager for the Department will:
i. Monitor and document Recipient performance of the terms of this Agreement;
ii. Review and document all deliverables for which the Recipient requests payment;
and,
iii. Reconcile and verify all funds received against all funds expended during the
agreement period and produce a final reconciliation report which identifies any
funds paid in excess of the expenditures incurred by the Recipient.
B. Grant Managers
i. The name and address of the Department's Grant Manager responsible for the
administration of this Agreement is:
Sarah Mashburn
Grant Manager
4030 Esplanade Way
Tallahassee, Florida 32399
DMS-P1-24-07-12 Page 2 of 17 3930
(850) 414-2723
Sarah.Mashburn@dms.fl.gov
ii. The name and address of the Recipient's Agreement Manager responsible for the
administration of this Agreement is:
Julia Todd
911 Database Coordinator
2945 Overseas Hwy., Marathon, FL 33050
(305) 289-6035
jtodd@keysso.net
With copies of correspondence/reports sent to:
Christine Hurley, Monroe County Administrator
1100 Simonton St., Suite 205, Key West, FL 33040
County_Administrator@MonroeCounty-fl.gov
C. The Recipient's Agreement Manager is responsible for monitoring the performance of
this Agreement's terms and conditions and will serve as the Recipient's liaison with
the Department. As part of the duties, the Agreement Manager for the Recipient shall
provide the Department with all reports in accordance with Section 15, Reports, of this
Agreement, as well as any other required reports or documents under this Agreement.
D. In the event that different Managers or addresses are designated by either party after
execution of this Agreement, a notice of the name, title, and address of the new
Manager will be provided to the other party in writing. Such changes do not require a
formal written amendment to the Agreement.
(4) TERMS AND CONDITIONS
This Agreement consists of this State-Funded Agreement and all incorporated
attachments and exhibits, which set forth the entire understanding of the parties and
supersede all prior agreements and understanding related to the subject matter thereof.
(5) EXECUTION
This Agreement may be executed in any number of counterparts, each of which, when
executed and delivered, shall constitute a duplicate original, but all counterparts together
shall constitute a single agreement.
(6) MODIFICATION
Either party may request a modification of provisions of this Agreement via a formal
amendment, which shall be valid only when in writing, signed by each of the parties, and
attached to the original version of this Agreement.
(7) SCOPE OF WORK
The Recipient shall perform the work in accordance with Attachment A, Scope of Work
and Budget, of this Agreement.
(8) PERIOD OF AGREEMENT
A. In accordance with section 215.971(1)(d), F.S., the Recipient may expend funds
authorized by this Agreement only for allowable costs from obligations incurred during
the Agreement period. This Agreement shall begin upon execution by both parties or
July 1, 2024, whichever is later and shall end on June 30, 2025, unless:
DMS-P1-24-07-12 Page 3 of 17 3931
i. The Department requests and receives from the Florida Legislature an extension
for one (1) year to reflect changes to the funding source; or
ii. The Agreement is terminated earlier in accordance with Section 20, Termination,
of this Agreement.
B. The Department does not guarantee an extension or renewal of this Agreement or
funding beyond the term of this Agreement and shall not, absent legislative approval
of funding, be obligated to extend this Agreement beyond June 30, 2025. This
Agreement may be renewed on a yearly basis, contingent upon a specific
appropriation by the Legislature. Renewals must be in writing, subject to the same
terms and conditions as set forth in the initial contract, made by mutual agreement,
and will be contingent upon satisfactory fiscal and programmatic performance
evaluations as determined by the Department, and subject to the availability of funds.
(9) FUNDING
A. Funding for this Agreement consists of the awarded state resources set forth in the
below-listed Exhibit 1, Audit Requirements.
B. The method of payment for this Agreement is cost reimbursement or rural payment
pursuant to section 215.971(1)(h), F.S. and subject to the availability of funds.
C. In accordance with Legislative Appropriation line item #2971, Chapter 2024-231, Laws
of Florida, funds shall only be used to reimburse Recipient expenditures or pay for
allowable costs incurred by a Rural Recipient for Recipient's implementation of NGCS
Implementation.
D. The State of Florida's performance and obligation to pay under this Agreement is
contingent upon an annual appropriation by the Legislature.
E. The Department will reimburse or provide rural payment to the Recipient only for
allowable costs incurred during the Agreement period by the Recipient for the
successful completion of each deliverable. The maximum reimbursement amount for
the entirety of this Agreement is $652,459.00.
F. The Department will review any request for reimbursement or rural payment by
comparing the documentation provided by the Recipient's Agreement Manager
against a performance measure, outlined in Attachment A, that clearly delineates:
i. The required minimum acceptable level of service to be performed; and,
ii. The criteria for evaluating the successful completion of each deliverable.
G. For the purposes of this Agreement, the Department shall consider payments made
by Recipient to be improper under the following circumstances:
i. Any payment that should not have been made or that was made in an incorrect
amount (including overpayments and underpayments) under statutory,
contractual, administrative, or other legally applicable requirements.
ii. Any payment to an ineligible party, any payment for an ineligible good or service,
any duplicate payment, any payment for a good or service not received (except
for such payments where authorized by law), any payment that does not account
for credit for applicable discounts, and any payment where insufficient or lack of
documentation prevents a reviewer from discerning whether a payment was
proper.
DMS-P1-24-07-12 Page 4 of 17 3932
iii. Any payment for Management Consulting or Feasibility Studies.
(10) REQUEST FOR REIMBURSEMENT
A. Subject to the funding limitations of this Agreement, the Department shall reimburse
the Recipient only for allowable costs resulting from incurred obligations pursuant to
section 216.301, F.S., in furtherance of the successful completion of deliverables
outlined in Attachment A and further defined in the Recipient's NGCS
Implementation contract. The Recipient may submit more than one (1) request for
reimbursement under this deliverable. However, no reimbursement shall duplicate
any previous reimbursement.
B. Recipient will submit a request for reimbursement (See Attachment D, Request for
Reimbursement of Funds), by email to the Grant Manager, not to exceed once per
month.
C.All bills for fees or other compensation for services or expenses shall be submitted
in detail sufficient for a proper pre-audit and post-audit thereof and shall be
accompanied by all supporting documentation required for reimbursement including,
but not limited to, copies of purchase orders and paid vouchers, invoices, copies of
check processing, and journal transfers. Reimbursement claims shall include only
expenditures claimed against the awarded funding amount. Requests for
reimbursement for Recipient Deliverable 2 of Attachment A, must also contain copies
of Recipient's documented inspection of activities or project milestones performed
under Recipient Deliverable 3 to verify the components meet or exceed Recipient's
Contract for the NGCS Implementation procured under Recipient Deliverable 1.
D. The Department shall not process requests for reimbursement for payments made
by Recipient that are deemed as improper payments as set forth in Section 9,
Funding, of this Agreement.
E. Submission of final documents and submission for closeout of the funding does not
affect the Department's right to disallow costs and recover funds based on an audit
or financial review. The final request for reimbursement and supporting
documentation for incurred obligations pursuant to section 216.301, F.S., shall be
submitted to the Department no later than August 15, 2025.
F. The Department is not liable for approval of reimbursement by the Department of
Financial Services (DFS), and Recipient is responsible for ensuring purchases and
invoices are in conformance with DFS requirements. Recipient agrees to comply
with the State of Florida Reference Guide for State Expenditures, available at:
https://www.myfloridacfo.corn/docs-sf/accounting-and-auditing®libraries/state®
agencies/reference-guide®for®state-ex2enditures.pdf.
G.Any travel expense bills are not permissible or allowable under this Agreement.
(11) RURAL COMMUNITY OR RURAL AREA OF OPPORTUNITY REQUEST FOR
PAYMENT
A. Pursuant to section 215.971(1)(h), F.S., if the Recipient is a Rural Community or
Rural Area of Opportunity as those terms are defined in section 288.0656(2). F.S.,
("Rural Recipient"), a Rural Recipient may request that the Department provide for
the payment of invoices for verifiable and eligible performance that has been
completed in accordance with the terms and conditions set forth in this Agreement
("rural payment"). Prior to, or in conjunction with, such a rural payment request, a
DMS-P1-24-07-12 Page 5 of 17 3933
Rural Recipient shall submit documentation to the Department sufficiently
demonstrating the financial hardship of the Rural Recipient.
B. A Rural Recipient shall submit its request to elect to receive rural payment, including
any financial hardship documentation, in writing to the Department's Grant Manager
specified in the Agreement. Following demonstration of financial hardship and the
initial request to elect to receive rural payment, subsequent requests for payment
and all necessary documentation, including the Attachment I, Request for Payment
to Rural Communities or Rural Areas of Opportunity, for incurred and appropriate
costs shall be submitted in writing to the Department's Grant Manager.
C. The Rural Recipient is responsible for ensuring all documentation related to Rural
Recipient's Project is readily available to the Department upon request and is in
conformance with the DFS requirements. Rural Recipient will submit requests for
rural payment, including Attachment I, Request for Payment to Rural Community
Communities or Rural Areas of Opportunity, on a monthly basis to the Department's
Grant Manager. All bills for fees or expenses shall be submitted in detail sufficient
for a proper pre-audit and post-audit thereof and shall be accompanied by all
supporting documentation required for payment including, but not limited to, copies
of purchase orders, invoices, and any other expenditure justifications, along with any
copies of Recipient's documented inspection of activities performed under Recipient
Deliverable 3 to verify the components meet or exceed Recipient's NGCS
Implementation contract procured under Recipient Deliverable 1.
D. The Department shall not process requests for rural payments made by Recipient
that are deemed as improper payments as set forth in Section 9, Funding, of this
Agreement.
E. Submission of final documents and submission for closeout of the funding does not
affect the Department's right to disallow costs and recover funds based on an audit
or financial review.The final request for rural payment and supporting documentation
for incurred obligations pursuant to section 216.301, F.S. shall be submitted to the
Department no later than August 15, 2025.
F. Funds provided to a Rural Recipient via rural payment shall only be used for
allowable costs incurred by a Rural Recipient pursuant to section 216.301, F.S., in
the successful completion of each deliverable outlined in Attachment A and defined
in the NGCS Implementation contract. Funds provided shall not exceed the amount
specified in Section 9, Funding, and Exhibit 1, Audit Requirements, of this
Agreement.
F. Funds provided to a Rural Recipient via rural payment shall only be used for
expenditures directly related to Recipient's NGCS Implementation contract as
specified in the Agreement.
G.The Recipient shall provide additional reports and information identified in
Attachment I, Request for Payment to Rural Community or Rural Area of
Opportunity, as requested by the Department's Grant Manager.
(12) RECORDS
A. Pursuant to section 20.055(5), F.S., the Recipient and its subcontractors (if any)
understand and shall comply with their duty to cooperate with the Department's
Inspector General in any investigation, audit, inspection, review, or hearing.
DMS-P1-24-07-12 Page 6 of 17 3934
B. As required by section 215.97, F.S., and Florida Administrative Code Rule 691-5.006,
the Department, the Chief Inspector General for the State of Florida, the Florida
Auditor General, or any of their authorized representatives, shall enjoy the right of
access to any documents, financial statements, papers, or other records of the
Recipient which are pertinent to this Agreement, in order to make audits,
examinations, excerpts, and transcripts. The right of access also includes timely and
reasonable access to the Recipient's personnel for the purpose of interview and
discussion related to such documents.
C. The Recipient shall maintain any books, records, or documents for the Recipient and
for all subcontractors to be paid from funds provided under this Agreement, in
accordance with generally accepted accounting procedures and practices which
sufficiently and properly reflect all expenditures of funds provided by the Department
under this Agreement, in a form sufficient to determine compliance with the
requirements and objectives of this Agreement, and all other applicable laws and
regulations.
D. The Recipient will retain sufficient records demonstrating its compliance with the
terms of this Agreement for the longer of, a period of at least five (5) years from the
date the audit report is issued, or the period required by the General Records
Schedules maintained by the Florida Department of State, available at:
https://dos.myflorida.com/library-archives/records-management/general®records-
schedules/. The Recipient shall allow the Department, or its designee, DFS, or
Auditor General access to such reports upon request and shall ensure that audit
working papers are made available upon request by the Department or its designee,
Chief Financial Officer, or Auditor General, for a period of three (3) years from the
date the audit report is issued unless extended in writing by the Department.
E. In accordance with section 216.1366, F.S., the Department is authorized to inspect
the: (a) financial records, papers, and documents of the Recipient that are directly
related to the performance of this Agreement or the expenditure of state funds; and
(b) programmatic records, papers, and documents of the Recipient which the
Department determines are necessary to monitor the performance of the Contract
or to ensure that the terms of this Agreement are being met. The Recipient shall
provide such records, papers, and documents requested by the Department within
10 Business Days after the request is made.
(13) PUBLIC RECORDS
A. The Recipient is required to comply with the State of Florida's Public Records Law,
which provides a right of access to the records of the state and local governments.
The Recipient shall:
i. Keep and maintain public records required to perform the services
contemplated in this Agreement;
ii. Upon request from the Department's custodian of public records, provide the
Department with a copy of the requested records or allow the records to be
inspected or copied within a reasonable time at a cost that does not exceed the
cost provided in Chapter 119, F.S., or as otherwise provided by law;
iii. Ensure that public records that are exempt or confidential and exempt from
public records disclosure are not disclosed except as authorized by law for the
duration of the contract term and following the completion of the Contract if the
Recipient does not transfer the records to the public agency;
DMS-P1-24-07-12 Page 7 of 17 3935
iv. Upon completion of the Contract, transfer, at no cost, to the Department all
public records in possession of the Recipient or keep and maintain public
records required by the Department to perform the service. If the Recipient
transfers all public records to the public agency upon completion of the
Agreement, the Recipient shall destroy any duplicate public records that are
exempt or confidential and exempt from public records disclosure requirements.
If the Recipient keeps and maintains public records upon completion of the
Agreement, the Recipient shall meet all applicable requirements for retaining
public records. All records stored electronically must be provided to the
Department, upon request from the Department's custodian of public records,
in a format that is compatible with the information technology systems of the
Department; and
V. IF THE RECIPIENT HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, F.S., TO THE
RECIPIENT's DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS AGREEMENT, CONTACT THE
CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE
NUMBER, EMAIL ADDRESS AND MAILING ADDRESS
PROVIDED IN SECTION 3, CONTACT, OF THE
AGREEMENT.
B. The Department reserves the right to unilaterally cancel this Agreement if the
Recipient refuses to allow public access to all documents, papers, letters, or other
material subject to the provisions of Chapter 119, F.S., which the Recipient created
or received under this Agreement.
(14) AUDITS
A. In the event the Recipient expends $750,000.00 or more in-state financial
assistance during its fiscal year, the Recipient must have a State single or project-
specific audit conducted in accordance with section 215.97(2)(a), F.S.; applicable
DFS rules; and Chapter 10.550, Rules of the Auditor General.
B. In connection with the audit requirements, the Recipient shall ensure that the audit
complies with the requirements of section 215.97, F.S. This includes submission of
a financial reporting package as defined by section 215.97, F.S., and Chapter
10.550, Rules of the Auditor General.
The Recipient shall send copies of reporting packages required under this
paragraph directly to each of the following:
The Department of Management Services
Office of the Inspector General
4050 Esplanade Way
Tallahassee, Florida 32399-0950
The Auditor General
Room 401, Claude Pepper Building
111 West Madison Street
Tallahassee, Florida 32399-1450
DMS-P1-24-07-12 Page 8 of 17 3936
C. If Recipient expends less than $750,000.00 in state financial assistance in its fiscal
year(for fiscal years ending September 30, 2004, or thereafter), an audit conducted
in accordance with the provisions of section 215.97(2)(a), F.S., is not required. In
the event that Recipient expends less than$750,000.00 in state financial assistance
in its fiscal year and elects to have an audit conducted in accordance with the
provisions of section 215.97(2)(a), F.S., the cost of the audit must be paid from the
nonstate entity's resources (i.e., the cost of such an audit must be paid from the
Recipient's resources obtained from other than State entities).
D. This section does not limit the authority of the state awarding agency to conduct or
arrange for the conduct of additional audits or evaluations of state financial
assistance or limit the authority of any State awarding agency inspector general,
the Auditor General, or any other state official.
E. If an audit shows that all or any portion of the funds disbursed were not spent in
accordance with the conditions of this Agreement, the Recipient shall be held liable
for reimbursement to the Department of all funds not spent in accordance with these
applicable regulations and Agreement provisions within thirty (30) days after the
Department has notified the Recipient of such non-compliance.
F. The Recipient shall have all audits completed by an independent auditor, which is
defined in section 215.97(2)(i), F.S., as "an independent certified public accountant
licensed under chapter 473" and conducted in accordance with section 215.97,
F.S.; applicable rules of the Department of Financial Services; and Chapter 10.550,
Rules of the Auditor General. The independent auditor shall state that the audit
complied with the applicable provisions noted above.
G. Upon completion of the audit, a copy of the audit report and financial reporting
package must be received by the Department and the Auditor General no later than
nine (9) months from the end of the Recipient's fiscal year.
(15) REPORTS
A. The Recipient shall provide the Department's Grant Manager with quarterly reports
and an administrative closeout report as provided in Attachment E, Quarterly
Report, and Attachment H, Final Administrative Closeout Report. These reports
shall include the current status and progress of the Recipient and its Contractor(s)
and subcontractor(s) in completing the work described in Attachment A, the
expenditure of funds under this Agreement, and any other information requested
by the Department.
B. Quarterly reports are due to the Department no later than thirty (30) days after the
end of each quarter of the program year. They shall be sent each quarter after
execution of this Agreement until submission of Attachment H. The ending dates
for each quarter of the program year are March 31, June 30, September 30, and
December 31.
C. The completed Attachment H is due sixty (60) days after the termination of this
Agreement or sixty (60) days after completion of the activities contained in this
Agreement, whichever first occurs.
D. If all required reports and copies are not sent to the Department or are not
completed in a manner acceptable by the Department, the Department may
withhold further payments until they are completed or may take other action as
DMS-P1-24-07-12 Page 9 of 17 3937
stated in Section 19, Remedies. "Acceptable by the Department" means that the
work product was completed in accordance with the terms in Attachment A.
E. The Recipient shall provide additional program update information identified in
Attachment E, Quarterly Report, or information that may be required by the
Department.
F. The Recipient shall provide additional reports and information identified in
Attachment D, Request for Reimbursement of Funds, as requested by the
Department's Grant Manager.
(16) MONITORING
A. The Recipient shall monitor its performance under this Agreement, as well as that
of its Contractor(s), subcontractor(s), and/or consultants who are paid from funds
provided under this Agreement, to ensure that time schedules are being met, the
schedule of deliverables and Scope of Work are being accomplished within the
specified time periods, and other performance goals are being achieved. In
addition, the Recipient shall perform a review of each function or activity in
Attachment A of this Agreement and of the activities reported in the quarterly
reports.
B. In addition to reviews of audits, monitoring procedures may include, but shall not
be limited to, on-site visits by Department staff, limited scope audits, and other
procedures. The Recipient agrees to comply and cooperate with any monitoring
procedures and processes deemed appropriate by the Department. In the event
that the Department determines that a limited scope audit of the Recipient is
appropriate, the Recipient agrees to comply with any additional instructions
provided by the Department to the Recipient regarding such audit. The Recipient
further agrees to comply and cooperate with any inspections, reviews,
investigations, or audits deemed necessary by the Florida Chief Financial Officer
or Auditor General. In addition, the Department will monitor the performance and
financial management of the Recipient throughout the Agreement term.
(17) LIABILITY
A. The Recipient is solely responsible to parties it deals with in carrying out the terms
of this Agreement and, subject to the limitation of section 768.28, F.S., Recipient,
through assurances made by the Monroe County Sheriff's Office, shall hold
Department harmless against all claims of whatever nature by third parties arising
from work performed under this Agreement.
B. Recipient, a subdivision as defined in section 768.28, F.S., agrees, through
assurances made by the Monroe County Sheriff's Office, to be fully responsible for
its negligent or tortious acts or omissions which result in claims or suits against the
Department and agrees, through assurances made by the Monroe County Sheriff's
Office, to be liable for any damages proximately caused by the acts or omissions
to the extent set forth in section 768.28, F.S. Nothing in this Agreement is intended
to serve as a waiver of sovereign immunity by any Recipient to which sovereign
immunity applies. Nothing in this Agreement may be construed as consent by a
state agency or subdivision of the State of Florida to be sued by third parties in any
matter arising out of any contract.
DMS-P1-24-07-12 Page 10 of 17 3938
(18) DEFAULT
If any of the following events occur ("Events of Default"), all obligations on the part of
the Department to make any further payment of funds shall, if the Department elects,
terminate and the Department has the option to exercise any of its remedies set forth
herein. However, the Department may make payments or partial payments after any
Events of Default without waiving the right to exercise such remedies and without
becoming liable to make any further payment:
A. If any warranty or representation made by the Recipient in this Agreement or any
previous agreement with the Department is or becomes false or misleading in any
respect.
B. If the Recipient fails to keep or perform any of the obligations, terms, or covenants
in this Agreement with the Department and has not cured them in a timely fashion
or is unable or unwilling to meet its obligations under this Agreement.
C. If material adverse changes occur in the financial condition of the Recipient at any
time during the term of this Agreement, and the Recipient fails to cure this adverse
change within thirty (30) days from the date written notice is sent by the
Department.
D. If any reports required by this Agreement have not been submitted to the
Department or have been submitted with incorrect, incomplete, or insufficient
information.
E. If the Recipient has failed to perform and complete on time any of its obligations
under this Agreement.
(19) REMEDIES
If an Event of Default occurs, then the Department shall provide a written notice to the
Recipient and may exercise any one or more of the following remedies, either
concurrently or consecutively:
A. Terminate this Agreement pursuant to the terms in Section 20, Termination, of this
Agreement;
B. Withhold or suspend the payment of all or any part of a request for reimbursement
or rural payment until the Recipient cures the event of default identified in the
written notice;
C. Exercise any corrective or remedial actions, including but not limited to:
i. Request Recipient cure the default;
ii. Request additional information from the Recipient to determine the reasons for
or the extent of non-compliance or lack of performance;
iii. Issue a written warning to advise that more serious measures may be taken if
the situation is not corrected;
iv. Advise the Recipient to suspend, discontinue, or refrain from incurring costs
for any activities in question; or,
v. Require the Recipient to reimburse the Department for the amount of costs
incurred for any items determined to be ineligible.
D. Exercise any other rights or remedies which may be available under law.
DMS-P1-24-07-12 Page 11 of 17 3939
Pursuing any of the above remedies will not stop the Department from pursuing any
other remedies in this Agreement or provided at law or in equity. If the Department
waives any right or remedy in this Agreement or fails to insist on strict performance by
the Recipient, it will not affect, extend or waive any other right or remedy of the
Department, or affect the later exercise of the same right or remedy by the Department
for any other default by the Recipient.
(20) TERMINATION
A. If the performance of the Contractor is not in compliance with the Agreement
requirements, the Department may:
i. Unilaterally terminate this Agreement for cause after ten (10) days of a written
notice of the termination,
ii. Notify the Contractor of the non-compliance and require correction within a
specified time; otherwise, the Contract will terminate at the end of such time;
or
iii. Take other action deemed appropriate by the Department.
The notice shall be effective when placed in the United States, first-class mail,
postage prepaid, by registered or certified mail return receipt requested, to the
address in Section 3, Contact, herein.
B. The Department may unilaterally terminate this Agreement for Recipient's refusal
to permit public access to any document, paper, letter, or other material subject to
disclosure under Chapter 119, F.S., as amended, unless exempt from section
24(a) of Article I of the State Constitution and section 119.071, F.S., or applicable
State or federal law.
C. The Department may unilaterally terminate this Agreement for convenience by
providing the Recipient with thirty (30) calendar days prior written notice.
D. The parties may agree to terminate this Agreement for their mutual convenience
through a written amendment of this Agreement. The amendment will state the
effective date of the termination and the procedures for proper closeout of the
Agreement.
E. In the event that this Agreement is terminated, the Recipient shall not incur new
obligations for the terminated portion of the Agreement after the Recipient has
received the notification of termination.
F. Upon notice of termination, the Recipient will cancel as many outstanding
obligations as possible. Costs incurred after the receipt of the termination notice
are disallowed. The Recipient shall not be relieved of liability to the Department
because of any breach of Agreement by the Recipient. The Department may, to
the extent authorized by law, withhold payments to the Recipient for the purpose
of set-off until the exact amount of damages due to the Department from the
Recipient, is determined exclusively by the Department
(21) RESULTING THIRD PARTY CONTRACT AND SUBCONTRACTS
A. The Recipient may contract with third parties to perform work in furtherance of
Recipient's NGCS Implementation contract. The Recipient, through assurances
DMS-P1-24-07-12 Page 12 of 17 3940
from the Monroe County Sheriff's Office, will be fully responsible for the satisfactory
completion of all work performed under any third-party Contract(s).
B. With the Recipient's approval, the Recipient's Contractor may subcontract work
performed in furtherance of the NGCS Implementation contract, and the
Recipient's Contractor will be fully responsible for satisfactory completion of all
subcontracted work.
C. The Recipient, through assurances made by the Monroe County Sheriff's Office,
agrees all Recipient contracts or subcontracts for which the State Legislature is in
any part a funding source shall contain language requiring Contractor(s) or
subcontractor(s) who are paid from funds provided under this Agreement (i) to be
bound by the terms of this Agreement; (ii) be bound by all applicable State, and
federal laws and regulations including, but not limited to, section 215.971, F.S. and
Rule 691-5.006(2), FAC; and (iii) hold the Department and Recipient harmless
against all claims of whatever nature arising out of the performance of work under
this Agreement, to the extent allowed and required by law.
D. All Recipient contracts or subcontracts for which the State Legislature is in any part
a funding source shall contain language to provide for termination with reasonable
costs to be paid for eligible contract work completed prior to the date the notice of
suspension or termination was received by the Recipient. Any cost incurred after
a notice of suspension or termination is received by the Recipient may not be
funded with funds provided under this Agreement unless previously approved in
writing by the Department. All Recipient contracts and subcontracts, through
assurances made by the Monroe County Sheriff's Office, shall contain provisions
for termination for cause or convenience and shall provide for the method of
payment in such event.
E. The Recipient, through the Monroe County Sheriff's Office, shall document in its
Quarterly Report, Attachment E, the Contractor and/or subcontractor's progress in
performing its work under this Agreement. For each Contractor or subcontractor,
the Recipient, through the Monroe County Sheriff's Office, shall provide a written
statement to the Department as to whether that Contractor or subcontractor is a
minority business enterprise, as defined in section 288.703, F.S.
(22) ATTACHMENTS
A. All attachments and exhibits listed below are incorporated in their entirety into this
Agreement.
B. This Agreement has the following attachments:
Exhibit 1 —Audit Requirements
Attachment A—Scope of Work and Budget
Attachment B— Program Statutes and Regulations
Attachment C —Statement of Assurances
Attachment D — Request for Reimbursement of Funds
Attachment E—Quarterly Report
Attachment F—Warranties and Representations
Attachment G —Certification Regarding Debarment
Attachment H — Final Administrative Closeout Report
Attachment I — Request for Payment to Rural Community or Rural Area of
Opportunity (Rural Payment)
DMS-P1-24-07-12 Page 13 of 17 3941
C. In the event of any of these documents conflict, the conflict will be resolved in the
following order of priority (highest to lowest):
• Amendments to this Agreement in reverse order.
• Attachment A.
• This Agreement and Attachments B through I, in order.
(23) RETURN OF FUNDS
All refunds or repayments due to the Department under this Agreement are to be made
payable to the order of"Department of Management Services" and mailed directly to
the following address:
Department of Management Services
Financial Management Services
4050 Esplanade Way
Tallahassee, Florida 32399-0950
In accordance with section 215.34(2), F.S., if a check or other draft is returned to the
Department for collection, the Recipient shall pay the Department a service fee of
$15.00 or five percent (5%) of the face amount of the returned check or draft,
whichever is greater.
(24) 911 PROVISIONS
A. Pursuant to s. 365.177, F.S., the Department developed a plan to upgrade all 911
PSAP(s) within the state to allow the transfer of an emergency call from one local,
multijurisdictional, or regional 911 system to another local, multijurisdictional, or
regional 911 system in the state. Such transfer should include voice,text message,
image, video, caller identification information, location information, and additional
standards-based 911 call information. The plan prioritized the upgrade of PSAP(s)
based on the population served by each PSAP, the capability of a jurisdiction or
region to modernize PSAP(s) beyond legacy 911 infrastructure, and the ability of
a jurisdiction or region to address interoperability between PSAP(s). The plan
identified and addressed the projected costs of implementing these transfer
capabilities.
B. The Legislature has appropriated $12,000,000 to the Department for the
implementation of the services outlined in the plan
(25) MANDATED CONDITIONS
A. The validity of this Agreement is subject to the truth and accuracy of all the
information, representations, and materials submitted or provided by the Recipient,
through the Monroe County Sheriff's Office, in this Agreement, in any later
submission or response to a Department request, or in any submission or
response to fulfill the requirements of this Agreement. The inaccuracy of the
submissions or any material changes shall, at the option of the Department and
with a thirty (30) day written notice to the Recipient, cause the termination of this
Agreement and the release of the Department from all its obligations to the
Recipient.
B. This Agreement shall be construed under the laws of the State of Florida, and the
venue for any actions arising out of this Agreement shall be in the Circuit Court of
Leon County. If any provision of this Agreement is in conflict with any applicable
statute or rule or is unenforceable, then the provision shall be null and void to the
DMS-P1-24-07-12 Page 14 of 17 3942
extent of the conflict and shall be severable but shall not invalidate any other
provision of this Agreement.
C. The Recipient is hereby informed of the provisions of sections 287.133(2)(a),
287.134(2)(a), and 287.137(2)(a), F.S., that identify the impacts to the Recipient's
ability or its affiliates' ability to respond to the competitive solicitations of a public
entity; to be awarded or perform work as a contractor, supplier, subcontractor, or
consultant under a contract with a public entity; to transact business with a public
entity if it, or its affiliates, are placed on the Convicted Vendor, Discriminatory
Vendor, or Antitrust Violator Vendor Lists of the Department of Management
Services. The Recipient, through the Monroe County Sheriff's Office, shall
promptly notify the Department if it or its suppliers, subcontractors, or consultants
under this Agreement are placed on any such lists. Those who have been placed
on the convicted vendor list following a conviction for a public entity crime or on
the discriminatory vendor list may not submit a bid on a contract to provide any
goods or services to a public entity, may not submit a bid on a contract with a public
entity for the construction or repair of a public building or public work, may not
submit bids on leases of real property to a public entity, may not be awarded or
perform work as a contractor, supplier, subcontractor, or consultant under a
contract with a public entity, and may not transact business with any public entity
in excess of$35,000.00 for a period of thirty-six (36) months from the date of being
placed on the Convicted Vendor List or on the Discriminatory Vendor List.
D. The Recipient, through the Monroe County Sheriff's Office, shall send to the
Department (by email) the completed Attachment G, Certification Regarding
Debarment, Suspension, Ineligibility, and Voluntary Exclusion, for each intended
contractor or subcontractor that which Recipient, through the Monroe County
Sheriff's Office, plans to fund under this Agreement. The Attachment G form must
be received by the Department before the Recipient enters into a contract with any
contractor or subcontractor. Where a contract or purchase order has been
executed prior to this Agreement's effective date, the Recipient, through the
Monroe County Sheriff's Office, shall provide the Department with documentation
demonstrating it obtained the necessary certifications contemplated in Attachment
G from its contractors and subcontractors. Pursuant to sections 287.135(5) and
287.135(3), F.S., Recipient agrees the Department may immediately terminate the
Agreement for cause if the subcontractor is found to have submitted a false
certification as provided under section 287.135(5), F.S., or has been placed on the
Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies
with Activities in the Iran Petroleum Energy Sector List, or has been engaged in
business operations in Cuba or Syria, or has been placed on the Scrutinized
Companies that Boycott Israel List, or is engaged in a boycott of Israel.
E. The Recipient and its subcontractors have an obligation to utilize the U.S.
Department of Homeland Security's (DHS) E-Verify system for all newly hired
employees in accordance with section 448.095, F.S. By executing this Agreement,
the Recipient certifies that it is registered with, and uses, the E-Verify system for
all newly hired employees in accordance with section 448.095, F.S. The Recipient,
through the Monroe County Sheriff's Office, must obtain an affidavit from its
subcontractors in accordance with paragraph (5)(b) of section 448.095, F.S., and
maintain a copy of such affidavit for the duration of the Agreement.
This section serves as notice to the Recipient regarding the requirements of
section 448.095, F.S., specifically sub-paragraph (5)(c)1., and the Department's
DMS-P1-24-07-12 Page 15 of 17 3943
obligation to terminate the Contract if it has a good faith belief that the Recipient
has knowingly violated section 448.09(1), F.S. If terminated for such reason, the
Recipient will not be eligible for award of a public contract for at least one (1) year
after the date of such termination. The Department will promptly notify the
Recipient and order the immediate termination of the contract between the
Recipient and a subcontractor performing work on its behalf for this Contract
should the Department have a good faith belief that the subcontractor has
knowingly violated section 448.09(1), F.S.
F. Any state funds provided for the purchase of or improvements to real property are
contingent upon the contractor or political subdivision granting to the state a
security interest in the property at least to the amount of state funds provided for
at least 5 years from the date of purchase or the completion of the improvements
or as further required by law.
G. All expenditures of state financial assistance shall be in compliance with the laws,
rules, and regulations applicable to expenditures of State funds, including but not
limited to the Regulations listed in Attachment C, Statement of Assurances.
H. The Agreement may be charged only with allowable costs resulting from
obligations incurred pursuant to section 216.301, F.S., during the term of the
Agreement.
I. Any balances of unobligated cash that have been advanced or paid that are not
authorized to be retained for direct program costs in a subsequent period must be
refunded to the Department.
J. The Recipient shall remain obligated to return to Department any funds expended
that do not comply with the terms and conditions of this Agreement.
K. The Recipient shall remain obligated to return to Department any funds paid in
excess of the amount to which the Recipient is entitled under the terms and
conditions of this Agreement.
L. Funds refunded to Department from the Recipient for failure to perform as required
under this Agreement may be expended only in direct support of the Monroe
County NGCS Implementation project.
M. The Recipient is hereby informed of the provisions of Chapters 273 and 274, F.S.,
which identifies recordkeeping and inventory of state-owned tangible personal
property, and such property owned by local governments. For requirements of this
section, nonexpendable property is the same as "property" as defined by sections
273.02 and 274.02(1), F.S. All nonexpendable property purchases under this
Agreement shall be listed on the property records of the Recipient who shall be
primarily responsible for the supervision, control, and disposition of the property in
accordance with applicable law. Following the termination of this Agreement, the
Recipient's use, retention, control, and disposition of this property shall be in
accordance with applicable laws and regulations.
(26) LOBBYING PROHIBITION
A. In accordance with sections 11.062 and 216.347, F.S., funds received under this
Agreement are not to be used for the purpose of lobbying or used to directly or
DMS-P1-24-07-12 Page 16 of 17 3944
indirectly influence legislation or any other official action by the Florida Legislature,
the judicial branch, or any state agency.
B. The Recipient certifies, by its signature to this Agreement, that it shall comply with
this provision.
C. The Recipient, through assurances by the Monroe County Sheriff's Office, shall
ensure in any agreements with subcontractors where a contractor or subcontractor
receives payment under this Agreement, the terms shall include this lobbying
prohibition and shall require such subcontractors to certify their compliance with
this provision.
(27) PROMPT PAYMENT AND VENDOR OMBUDSMAN
Pursuant to section 215.422, F.S., the Department has five (5) working days to inspect
and approve goods and services, unless this Agreement specifies otherwise. If
payment is not available within forty (40) days, measured from the latter of the date a
properly completed invoice is received by the Department, or the goods or services are
received, inspected, and approved, a separate interest penalty as described by section
215.422, F.S., will be due and payable in addition to the invoice amount. A Vendor
Ombudsman has been established within the Department of Financial Services and
may be contacted at 850-413-5516.
(28) LEGAL AUTHORIZATION
The Recipient certifies that it has the legal authority to receive the funds under this
Agreement and that its governing body has authorized the execution and acceptance
of this Agreement.
(29) ASSURANCES
The Recipient shall comply with any Statement of Assurances incorporated as
Attachment C and the Warranties and Representations incorporated in Attachment F.
IN WITNESS, THEREOF, the parties hereto have caused this Agreement to be executed by
their undersigned officials, as duly authorized, and attest that they have read the above
contract and agree to the terms contained within it.
MONROE COUNTY BOCC STATE OF FLORIDA, DEPARTMENT OF
MANAGEMENT SERVICES
By: By:
James K. Scholl, Mayor Tom Berger
Deputy Secretary, Business Operations
Title: Date:
Date:
59-6000749118
Federal Identification Number
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DMS-P1-24-07-12 Page 17 of 17 3945
EXHIBIT 1
AUDIT REQUIREMENTS
The administration of resources awarded by the Department of Management Services (Department)
to the Recipient may be subject to audits and/or monitoring by the Department, as described in this
section.
MONITORING
In addition to reviews of audits conducted in accordance with 2 CFR 200, Subpart F - Audit
Requirements, and section 215.97, Florida Statutes (F.S.), as revised (see AUDITS below), monitoring
procedures may include, but not be limited to, on-site visits by Department staff, limited scope audits
as defined by 2 CFR §200.425, or other procedures. By entering into this agreement, the Recipient
agrees to comply and cooperate with any monitoring procedures or processes deemed appropriate by
the Department. In the event the Department determines that a limited scope audit of the Recipient is
appropriate, the Recipient agrees to comply with any additional instructions provided by Department
staff to the Recipient regarding such audit. The Recipient further agrees to comply and cooperate with
any inspections, reviews, investigations, or audits deemed necessary by the Chief Financial Officer
(CFO) or Auditor General.
AUDITS
Part I: Federally Funded
This part is applicable if the Recipient is a state or local government or a nonprofit organization as
defined in 2 CFR §200.90, §200.64, and §200.70.
1. A Recipient that expends $1,000,000 or more in federal awards in its fiscal year must
have a single or program-specific audit conducted in accordance with the provisions of 2
CFR 200, Subpart F -Audit Requirements. EXHIBIT A to this form lists the federal resources
awarded through the Department by this agreement. In determining the federal awards
expended in its fiscal year, the Recipient shall consider all sources of federal awards,
including federal resources received from the Department. The determination of amounts
of federal awards expended should be in accordance with the guidelines established in 2
CFR §§200.502-503. An audit of the Recipient conducted by the Auditor General in
accordance with the provisions of 2 CFR §200.514 will meet the requirements of this Part.
2. For the audit requirements addressed in Part I, paragraph 1, the Recipient shall fulfill
the requirements relative to auditee responsibilities as provided in 2 CFR §§200.508-512.
3. A Recipient that expends less than $1,000,000 in federal awards in its fiscal year is not
required to have an audit conducted in accordance with the provisions of 2 CFR 200,
Subpart F - Audit Requirements. If the Recipient expends less than $1,000,000 in federal
awards in its fiscal year and elects to have an audit conducted in accordance with the
provisions of 2 CFR 200, Subpart F -Audit Requirements, the cost of the audit must be paid
from non-federal resources (i.e., the cost of such an audit must be paid from Recipient
resources obtained from other than federal entities).
1. Part II: State Funded In the event that the Recipient expends a total amount of state
financial assistance equal to or in excess of $750,000 in any fiscal year of such Recipient
(for fiscal years ending June 30, 2017, and thereafter), the Recipient must have a state
single or project-specific audit for such fiscal year in accordance with section 215.97, F.S.;
DMS-P1-24-07-12 Page 1 of 5 3946
Rule Chapter 691-5, F.A.C., State Financial Assistance; and Chapters 10.550 (local
governmental entities) and 10.650 (nonprofit and for-profit organizations), Rules of the
Auditor General. Exhibit A to this form lists the state financial assistance awarded through
the Department this agreement. In determining the state financial assistance expended in
its fiscal year, the Recipient shall consider all sources of state financial assistance, including
state financial assistance received from the Department, other state agencies, and other
nonstate entities. State financial assistance does not include federal direct or pass-through
awards and resources received by a nonstate entity for federal program matching
requirements.
2. For the audit requirements addressed in Part 11, paragraph 1, the Recipient shall ensure
that the audit complies with the requirements of section 215.97(8), F.S. This includes
submission of a financial reporting package as defined by section 215.97(2), F.S., and
Chapters 10.550 (local governmental entities) and 10.650 (nonprofit and for-profit
organizations), Rules of the Auditor General.
3. If the Recipient expends less than $750,000 in state financial assistance in its fiscal
year (for fiscal years ending June 30, 2017, and thereafter), an audit conducted in
accordance with the provisions of section 215.97, F.S., is not required. If the Recipient
expends less than $750,000 in state financial assistance in its fiscal year and elects to have
an audit conducted in accordance with the provisions of section 215.97, F.S., the cost of the
audit must be paid from the nonstate entity's resources (i.e., the cost of such an audit must
be paid from the Recipient's resources obtained from other than state entities).
Part III: Other Audit Requirements
N/A
Part IV: Report Submission
1. Copies of reporting packages for audits conducted in accordance with 2 CFR 200,
Subpart F -Audit Requirements, and required by Part I of this form shall be submitted, when
required by 2 CFR §200.512, by or on behalf of the Recipient directly to the Federal Audit
Clearinghouse (FAC) as provided in 2 CFR §200.36 and §200.512.
1. The FAC's website provides a data entry system and required forms for submitting the
single audit reporting package. Updates to the location of the FAC and data entry system
may be found at the OMB website.
2. Copies of financial reporting packages required by Part 11 of this form shall be submitted
by or on behalf of the Recipient directly to each of the following:
a. The Department at each of the following addresses:
Electronic copies (preferred): 911 Projects@dms.fl.gov
or
Paper copies:
Bureau of Public Safety
DMS-P1-24-07-12 Page 2 of 5 3947
Department of Management Services
4030 Esplanade Way
Suite 135
Tallahassee, Florida 32399
b. The Auditor General's Office at the following address:
Auditor General
Local Government Audits/342
Claude Pepper Building, Room 401
111 West Madison Street
Tallahassee, Florida 32399-1450
The Auditor General's website (,h,o,1, //,Il, , , ii,Diry/) provides instructions for filing
an electronic copy of a financial reporting package.
3. Any reports, management letters, or other information required to be submitted to the
Department pursuant to this agreement shall be submitted timely in accordance with 2 CFR
§200.512, section 215.97, F.S., and Chapters 10.550 (local governmental entities) and
10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, as applicable.
4. Recipients, when submitting financial reporting packages to the Department for audits
done in accordance with 2 CFR 200, Subpart F - Audit Requirements, or Chapters 10.550
(local governmental entities) and 10.650 (nonprofit and for-profit organizations), Rules of
the Auditor General, should indicate the date that the reporting package was delivered to
the Recipient in correspondence accompanying the reporting package.
Part V: Record Retention
The Recipient shall retain sufficient records demonstrating its compliance with the terms of the
award(s) and this agreement for a period of five (5) years from the date the audit report is issued, and
shall allow the Department, or its designee, the CFO, or Auditor General access to such records upon
request. The Recipient shall ensure that audit working papers are made available to the Department,
or its designee, the CFO, or Auditor General upon request for a period of five (5) years from the date
the audit report is issued, unless extended in writing by the Department.
DMS-P1-24-07-12 Page 3 of 5 3948
EXHIBIT 1-A
Federal Resources Awarded to the Recipient
Pursuant to this Agreement Consist of the Following:
1. Federal Program A:
N/A
2. Federal Program B:
N/A
Compliance Requirements Applicable to the Federal Resources
Awarded Pursuant to this Agreement are as Follows:
1. Federal Program A:
N/A
2. Federal Program B:
N/A
State Resources Awarded to the Recipient Pursuant to this Agreement Consist of the
Following:
Matching Resources for Federal Programs:
1. Federal Program A:
N/A
2. Federal Program B:
N/A
Subject to Section 215.97, F.S.:
1. State Project A: Public Safety Answering Point Upgrades
State Awarding Agency: Florida Department of Management Services
Catalog of State Financial Assistance Title and Number: 72.021
Amount: $652,459.00
2. State Project B:
N/A
DMS-P1-24-07-12 Page 4 of 5 3949
Compliance Requirements Applicable to State Resources Awarded
Pursuant to this Agreement Are as Follows:
The compliance requirements are as stated in Agreement No. DMS-P1-24-07-12 between the
Recipient and the Department, entered in State Fiscal Year 2024-25.
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DMS-P1-24-07-12 Page 5 of 5 3950
Attachment A
SCOPE OF WORK AND BUDGET
1. NOTE: See separate document for entire Attachment A .
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DMS-P1-24-07-12 Page 1 of 1 3951
Attachment B
Program Statutes and Regulations
This is a non-exhaustive list of statutes and regulations. The Recipient shall be aware of and
comply with all State and Federal laws, rules, policies, and regulations relating to its performance
under this Agreement.
Section 215.422, Florida Statutes Payments, warrants, and invoices; processing time
limits; dispute limitation; agency or judicial branch
compliance
Section 215.97, Florida Statutes Florida Single Audit Act
Section 215.971, Florida Statutes Agreements funded with federal and State assistance
Section 216.181(16), Florida Statutes Approved budgets for operations and fixed capital
outlay.
Section 216.301, Florida Statutes Appropriations; undisbursed balances.
Section 216.347, Florida Statutes Disbursement of grant and aids appropriations for
lobbying prohibited
Section 216.3475 Florida Statutes Maximum rate of payment for services funded under
General Appropriations Act or awarded on a non-
competitive basis
Section 287.056, Florida Statutes Purchases from purchasing agreement and state term
contract
Section 287.057, Florida Statutes Procurement of commodities or contractual services
Section 288.005, Florida Statutes Return on investment is synonymous with Economic
benefits, which means the direct, indirect, and induced
gains in state revenues as a percentage of the State's
investment.
Section 365.177, Florida Statutes Transfer of 911 calls between systems
Chapter 273, Florida Statutes State-Owned Tangible Personal Property
Chapter 691-72 Florida Administrative State-Owned Tangible Personal Property
Code
Chapter 274, Florida Statutes Tangible Personal Property Owned by Local
Governments
Chapter 691-73, Florida Administrative Tangible Personal Property Owned by Local
Code Governments
CFO MEMORANDUM NO. 20 Compliance Requirements for Agreements
CFO MEMORANDUM NO. 01 Contract and Grant Reviews and Related Payment
Processing Requirements
Chapter 691-5, Florida Administrative Code STATE FINANCIAL ASSISTANCE
https://apps.fldfs.com/fsaa/compliance.aspx
Reference Guide for State Expenditures Reference Guide for State Expenditures
http://www.myfloridacfo.corn/aadir/reference wide/
DMS-P1-24-07-12 Page 1 of 1 3952
Attachment C
STATEMENT OF ASSURANCES
To the extent the following provisions apply to this Agreement, the Recipient certifies that:
a) In receipt of the State funds, Recipient agrees to abide by all applicable local, State of Florida,
and federal regulations and laws.
b) No member, officer, or employee of the Recipient or its designees or agents, no member of
the governing body of the locality in which this program is situated, and no other public official
of the locality or localities who exercises any functions or responsibilities with respect to the
program during their tenure or for one year after, shall have any interest, direct or indirect, in
any contract or subcontract, or the proceeds, for work be performed in connection with the
program assisted under this Agreement. The Recipient shall incorporate in all contracts or
subcontracts a provision prohibiting any interest pursuant to the purpose stated above.
c) Recipient will establish safeguards to prohibit employees from using positions for a purpose
that is or gives the appearance of being motivated by a desire for private gain for themselves
or others, particularly those with whom they have family, business, or other ties pursuant to
section 112.313 and section 112.3135, F.S.
d) Recipient will notify the Department promptly of any unusual existing condition which hampers
the Contractor's work.
e) Recipient or its contracted and/or subcontracted vendor will obtain all required permits.
THIS SPACE INTENTIONALLY LEFT BLANK
DMS-P1-24-07-12 Page 1 of 1 3953
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Attachment D (Continued)
Request for Reimbursement of Funds
ITEMIZED LIST FOR REIMBURSEMENT REQUESTS
RECIPIENT: Monroe County AGREEMENT#: DMS-P1-24-07-12
Recipient's Date of delivery of DOCUMENTATION
Reference No. articles,completion List documentation(Recipient's purchase order,signed inventory Total Eligible
(Warrant,Voucher, of work,or receipt,and name of the vendor or contractor/subcontractor)by Costs
Claim check,or performance category and line item in the approved project application and
Schedule No.) services. give a brief description of the articles or services.
TOTAL
DMS-P1-24-07-12 Page 2 of 3955
Attachment E
Quarterly Report
(1st Qtr. Jul 1-Sep 30, 2nd Qtr. Oct 1-Dec 31, 3rd Qtr. January 1-March 31, 4t" Qtr. April 1-June 30)
County: Monroe County
Report Number:
Report Date:
Project Status Update (include milestones completed, percentage completed, and schedule with
estimated dates for completion. Include the program outcomes achieved, including any positive return on
investments gained by this program):
Problems/Delays (Describe issues or circumstances affecting completion date, milestones, the scope of
work, and/or cost):
Cost Status: ❑ Cost Unchanged ❑ Under Budget ❑ Over Budget
Notes:
Signature of Authorized Official Date
DMS-P1-24-07-12 Page 1 of 1 3956
Attachment F
Warranties and Representations
Financial Management
Recipient's financial management system must include the following:
(1) Accurate, current, and complete disclosure of the financial results of this project or program.
(2) Records that identify the source and use of funds for all activities. These records shall contain
information pertaining to grant awards, authorizations, obligations, unobligated balances, assets,
outlays, income, and interest.
(3) Effective control over and accountability for all funds, property, and other assets. The Recipient shall
safeguard all assets and assure that they are used solely for authorized purposes.
(4) Comparison of expenditures with budget amounts for each Request For Payment. Whenever
appropriate, financial information should be related to performance and unit cost data.
(5) Written procedures to determine whether costs are allowed and reasonable under the provisions of
this Agreement.
(6) Cost accounting records that are supported by backup documentation.
Competition
Any procurement shall be done in compliance with all local and State procurement rules and laws and
done in a manner to provide open and free competition.The Recipient shall be alert to conflicts of interest
as well as non-competitive practices among contractors that may restrict or eliminate competition or
otherwise restrain trade. In order to ensure excellent contractor performance and eliminate an unfair
competitive advantage, contractors that develop or draft specifications, requirements, statements of
work, invitations for bids, and/or requests for proposals shall be excluded from competing for such
procurements.
Codes of Conduct
The Recipient shall maintain written standards of conduct governing the performance of its employees
engaged in the award and administration of contracts. No employee, officer, or agent shall participate in
the selection, award, or administration of a contract supported by public grant funds if a real or apparent
conflict of interest would be involved. Such a conflict would arise when the employee, officer, or agent,
any member of his or her immediate family, his or her partner, or an organization which employs or is
about to employ any of the parties indicated, has a financial or other interest in the firm selected for an
award. The officers, employees, and agents of the Recipient shall neither solicit nor accept gratuities,
favors, or anything of monetary value from contractors or parties to subcontracts. The standards of
conduct shall provide for disciplinary actions to be applied for violations of the standards by officers,
employees, or agents of the Recipient.
Licensing and Permitting
All subcontractors or employees hired by the Recipient, through the Monroe County Sheriff's Office, shall
have all current licenses and permits required for all of the particular work for which they are hired by
the Recipient, through the Monroe County Sheriff's Office.
DMS-P1-24-07-12 Page 1 of 1 3957
ATTACHMENT G
Certification Regarding Debarment,
Suspension, Ineligibility
And Voluntary Exclusion
Contractor Covered Transactions
(1) The prospective Contractor or subcontractor of the
Monroe County certifies, by submission of this
document, that neither it nor its principals are presently
debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from participation by the
State of Florida.
(2) In accordance with the requirements of
section 87.135(5), F.S.,the vendor certifies that it is not
participating in a boycott of Israel and is not on the State
Board of Administration's "Quarterly List of Scrutinized
Companies that Boycott Israel," available at
https://www.sbafla.com/governance/global-
governance-manclates/. At theDepartment's option, the
Contract may be terminated if the Contractor is placed
on the Quarterly List of Scrutinized Companies that
Boycott Israel (referred to in statute as the "Scrutinized
Companies that Boycott Israel List") or becomes
engaged in a boycott of Israel.
(3) If the goods or services to be provided are $1 million or
more, in accordance with the requirements of section
287.135, F.S., the vendor certifies it is not on the
Scrutinized Companies with Activities in Sudan List or
the Scrutinized Companies with Activities in the Iran
Terrorism Sectors List (collectively, "Scrutinized List of
Prohibited Companies"); does not have business
operations in Cuba or Syria; and is not on the State
Board of Administration's "Scrutinized List of Prohibited
Companies" available under the quarterly reports
section at h,ttl?. ,,;//uyuyuy,,,, 1 „Il, ,,,,coin.,/ire.. i,n„g/
(4) The Vendor certifies it has completed and provided an
affidavit signed by an officer or a representative of the
Vendor under penalty of perjury attesting that the
Vendor does not use coercion for labor or services as
defined in section 787.0 , F.S.
3958
CONTRACTOR:
Motorola Solutions Connectivity, Inc. Monroe County
Company Name Recipient's Name
Katharine Gard, NGCS Sales Director DMS-P1-24-07-12
Name and Title Department's Contract Number
500 W Monroe St. Ste. 4400
Street Address
Chicago, IL 60661
City, State, Zip
Signature
11/26/24
Date
THIS SPACE INTENTIONALLY LEFT BLANK
3959
Attachment H
Final Administrative Closeout Report
(Due within sixty(60) days of completion of the activities contained in the Agreement or sixty(60) days after
termination of the Agreement.)
County: Monroe County
Report Number:
Report Date:
Project Status Update (include milestones completed, percentage completed, and schedule with
estimated dates for completion. Include the program outcomes achieved and if the product/service
meets/exceeds/does not meet the requirements/standards/service performance):
Problems/Delays (Describe issues or circumstances that affected completion date, milestones, the scope
of work, and/or any open issues):
Lessons Learned (State the lessons learned in terms of a problem or issue. Describe the
problem, and identify recommended improvements to correct a similar problem in the future):
DMS-P1-24-07-12 Page 2 of 3960
Cost Status: ❑ Cost Unchanged ❑ Under Budget ❑ Over Budget
Notes:
Signature of Authorized Official Date
DMS-P1-24-07-12 Page 2 of 3961
ATTACHMENT A
SCOPE OF WORK AND BUDGET
Monroe County Sheriffs Office
Motorola Next Gen Core Services Agreement
3962
VESTAO HOSTED SERVICE PORTFOL.10
U0701ROIA S01VICES AGIREEME14T
This tMotorola Service Agreement (hereinafter 1ASK) is irnade as of Novernber 22
2024 (hereinafter"Effective Date") between the tMonroe County She rift's—Office, with—Its_pdncq_..)a1
place of busiviess located at 2945 Overseas Hwy, Marathon, R 33050 (hereinafter "Customer")
arid Mot rods Sohifions Connectivity, lna, a California corpoiration, with offices at 500 W Monroe
Street,Stp 44.00..CNcago, ft-60661,3781 (1heir0nafter"MotorNa").
Recitats
W1--1Effl:',AS,Motorola is a provider of IP s0ertive nmhng,database services, notwork services and
call hand5ng equipment and seir0ces used iin the provision of emergency comirnun cafion;and
WHEREAS,Customer desires,to acquire cedain servk;es( SenAres")frorn hAotoirola;
NOW THEREl"01R111::::,in consideration of the promises and mutual rovenarills contained herein arid
'for other gnod avid valuable cons0erabon,the iteceilpt and sufficiu-ncy of whfch are herel:)y mutually
acknovAedged,the parlies i,iereto agree as follows:
rerms and Condifioris
1. Scope of IMS& I his MSA, togeffier Wth all exhibits, attachirnents, Service Order
Agreements with aft attachments ("SOX),aind appficalAe IMollorole tariff(s) cv p6ce fists
set forth the tenns arid conditions governing the purchase of Services by Custorner.,
Z Service Order Alyreement(SOA), M connerfion with a specific project("Piro ect`)for the
purchase of Services,a S OA shall be prepared by Motoro a,with the cooperation of Custovneir.A
SOA shall detail the Services purchased, the pricing, and the term of the SOA Tapir such Services,
'The SOA M,iall be expressly rnade pursuant to the terms avid condifions of this MSA and shall be
signed by both pardes.
3. Service Suppoirt IPlan. Motoro�a agrees to provide cevtain support services ("Support
Services")ins furtheirdesc rib ed in ExhiIN't A,attached hereto and incorporated heireki,in connection
with Custorner's purchase of Services ("Seneice Supporl. Plain"). The Support Services irnay The
subject, to change at Motorola" sole discretiiori� provided, however, any cha ring es to the Support
Services will not result in a vnater,ial reduction in the level of services F.:n-ovided to Custorneir.
4. Order of Precedence in the Event of Conflict, Notwithstanding anything to the contrairy
in this IASA,in the event of any conflict or inq.:,onsistency arnong Hie documerit's associated wfthtNs
MSA,that coriflict shall be resolved pursii.Aaril to they following ordier of precedence. (1)the SO&(fi)
this JWSA; (ifl) the Service Support Plan, and (iv) the Motorola applicable Tariff at
"ii�,f'al2�'l�,',,,':, MOtorolavnayirnodify its Tariff(,,.S)fromflirneto
tirne,, and any modification shall be binding upon Ci.iistoirner as provided in 'the apphwble Tairiff,
However,if Motorda rnakes any chainges ro the applicable fairiff(other than to Taxes oir Re..,gulatory.
Cu ost Recovery Fees) 9-iat affect CUstorner in a material arid adverse rnainner, Custoriner may
discontinue the affected portion of the Semices without fiabillity by providing Motorola with wMen
inotice of diisconfinuance wfthin sixty(60) caderider days of the date of the chainge, unless withki
sixty(60)calendar days of receiving Custorner's d"scontinuarice notice,Motorola agrees to remove
the rnaterhal adverse effect on Customer, Customer n-hay enroll to rvc6ve emQ notifications of
1"ariff chainges by sending an ema4 request tq) .1n,111
51, Rates avid Charges,,, "Faxes and Regulatory Cost Recovery Fees., Q.*toirvier agrees to
pay for the Services in accordance wfthi the scriedule of rates and charges as set fortrn iin the
appheable SOA. if Custorner purchases any SeirMres riot proOded for-,uinder extsfing SOAs after
the expiration of the initial Teirm (as defined below) or Extended Term (as defined below)of this
3963
M A,Customer and Motorola shall negotiate a new M A and SOA, Except as otherwise provided
for in the SOA,Customer shali not be eligible to receive any other additional discounts, promotions
andfor credits(tariffed or otherwise).,The rater and charges set forth in a SCA shall be listed in the
QUA pricing scheduule and shall include a lusting of the monthly recurring charges and applicable
advance payments and/or norl-recurring charges. The charges in the SOA do not include the
following:(a)charges imposed by a third party other than Motorola(if any);(b)Taxes or Regulatory
Cost Recovery Fees (as defined below);and(c)charges related to customer premises equipment
or extended wiring to or at Customer premises. Motorola shall give Customer notice of such
changes in rates, charges, or fees pursuant to the notice provision set forth in Section 21 herein
or by other reasonable means. Motorola may add or adjust rates" charges, and fees in order to
recover Faxes or Regulatory Cost Recovery(Fees, as defamed below, Unless otherwise specified,
prices in any SOA do not include any excise, sales, lease, use, property" or other taxes,
assessments, duties or governmental impositions including regUatory charges or contribution
requirements when Motorola is required to collect such regulatory charges or contributions from
unstomner(collectively, "Taxes"), or any fees or charges to offset costs Motorola incurs to comply
with regulations or participate in regulatory programs,inciuuding but not limited to regulatory fees or
charges imposed on Motorola by governmental entities or collected from Motorola by third(parties,
which are not'Taxes or charges that government mandates be recovered from Customer but that
Motorola is permitted to recover from Customer either in aggregate or as individual lime 'items
("Regulatory Cost Recovery(Fees"), Such Taxes and Reguulatory Cost Recovery Fees will be paid
by Customer, except as exempt by law, unless otherwise specified in an OrdeHng Document. If
Motorola is required to pay any Taxes or permitted to recover any Regulatory Cost recovery(Fees,
Customer will be billed by Motorola for such 'faxes (incioudiing any interest and penalties) or
Regulatory Cost Recovery Fees,whether as part of its standard billings or as separately billed and,
with respect to the Batter, using a "regulatory cost recovery" descriptor or other applicable
descriptor,and Customer agrees that it will pay such"Taxes and Regulatory Cost Recovery(Fees
within thirty( 0) days afterCustomer's receipt of an invoice therefore, unless Customer furnishes
Motorola applicable tax-exemption certificates- Motorola will be solely responsible for reporting
Taxes on its income and net worth.
6. Payment.. Invoicing and payment shall be made in accordance with the applicable SOA.
Motorola shall provide Customer with invoices detailing all amounts due under the appl icable SOA.
To the extent permitted by applicable law" Customer shall) (pay 'interest on any amount not paid in
an amount and within the time frame specified in the SOA.
7. Term f MSA. This M A shall commence on the Effective bate and shall remain effective
for a base term of five (5) years (the"initial Tema"), unless earlier terminated in accordance with
the provisions of this M A.Not(less than sixty(60)calendar days prior to the expiration of the Initial
Term, the Parties will review the terms of the M A and if the {parties agree, will enter into an
amendment to this MA that will maintain it in full force and effect for an additional five (5)years
("Extended Term"). Motorola may,at its option by notice provided to Customer at least ninety(60)
days (prior to the expiration of the initial "Perm, change the monthly recurring rates charged to
Customer pursuant to an applicable SOA and this Agreement for any upcoming Extended Term,
The terms and conditions of this M A shall continue to apply during any Service specific
commitments set forth in a SOA or tether attachment that extends beyond flue Ilnitiai Term or
Extended)term. Motorola makes no representations regarding (pricing during an Extended "Term,
which would be negotiated jointly between Custorner and Motorola. The parties agree that any
recurring charges identified in the SOA may be adjusted no more than once annually, starting 12
irnonths after the Services Commencement bate, if the prior year's US inflation rate is grunter than
.00%,as indicated by the US lBuureaau of tabor Statistics"anneal US CIFW numbers, At Motorola's
discretion" it may increase the pricing by the difference in percentage between the prior year's
annuaall LIS C PW number and 3.00%, applied to all recurring charges for the remaining Initial Term
and any Renewal"I"erm(s)..
2
3964
"rermination of MSA
Cause. fther➢1,,)arty may terMinate this MSA irnmedlateiy, in whole or in pm t,
for defauft or breach subject to the following provisiorls'-. (�) if lhe defauft or ix-each �s reasonably
capable of ct,ire,the non-defaulting party shaU gNe the other party written notice�ln accordance with
Section 21 her-ehn and d'-Wty (30)calendair days from the date of the notice to CUIre- and (H)if the
defaulting party fails to cure the breach within the 30-caleindar day cure pedo'd, automatic
termination of tNs MSA shdli be effective on the TP"cMendar day,
B. "'rermination for Coriveiinience. Subject to the terrins of Secdors 8(2) beliow,
Custorner may terminate tHs MSA for convenpence upoin tl"iilrty(30)caleridar day written notice iri
accordance with Section 21 heirein.
C. "reirrn[nation by Mutual Agireenreint. 'rniss AASA rnay be terr-ninated by rnutual
written agreerrient (.:)f tl,-ie payties, without any haWity for termlination charges as described iin
Section S(E)of this MSA if(i)upor-i thifty(30)caleridar days rioir w6ften notice, CUstomeir notifies
Motorola ffiat a state 9-1-1 agency seeks to directly pay for the services described wAhin this MSA-
and(H)Motorola and state 9-1 1 agency have successfufly negotiated and executed an agreemeni
for the provision of the Services descr-lbed pn tHs MSA,
D. Effect of Ternnination our Expiratiori. In the event of teiriinafiorl of this MISA or.
SOA,Motoro�la shaft
be entitled to payment for Services ordered by Custorner prior to terr-nination
of this MSA and deUveped andlor rendered,as appficaUle.
11z. 'rennination Charges, If Custarner terminates fl'-iis MSA or a SOA for IfaHure to
obtain appiolpHation or bUdget fundlirrig pursuar-A to the terfris of Section i I entitled"Appropiriabon:
F��unding,"Customer si-mil have no further liabifity undeir ffiils MSA except as otherwise provided in
Section 11. ff, (a) Customer chooses early termination of this MSA oir a SO A, or (b) Motorola
terr'ninates this MSA for Cause(as provided ln action 8(A)),then Custorner shdR Ipaauy to Motorola,
within titirty (30) calendar days after suci-i ternilnation, (i)if the terrninationi is Ip dor to installatiorl of
an ordered Service, an arnouint equal to 10% of the rewnairflriig ITIC'Mithly recurring charges as rigforth in the prlclr�g schedule fin the appHcable SOA or(H)if the terr-nination�s afterinsaHation ofr'�
ordered Service,an amountequ6lto50%of the monthiy rcurring c1harges as set forlti unthe pirld
scheduie in the applicablie SOA for the penod remaining in the al:)pficable Terrn Notwithstanding
ainything to the contrary in this two any nori-recurr4rg chairges set forth in a pricing schedule are
non-refundable,
9. Quotes and Onders. This MSA shall root be construed as a purchase order for any
Servlces, Whenever Customer desires a quote 15"OfT11 Motorola regarding the Ipurchase of Serv➢ces,
Custorner shaU rnake a written request for a quote,
A quote shali be vafid for a period of one hundred twenty(120)calendar days from the date of tl--ie
quote uinWss othervvise stated on ti'm qUOte,If CUStOT`neirdesires to purchase the Services identifl'ed
in a quote, Customer,shaii sign as SOAS. Upori a fs.Aly executed SOA, Motordla shall cornn'lence the
raqu.*sted Service on the SerMces Corru-nencernent Date(as defined ln the applicable SOA),
10. Notice of,Service Imterruption or Disconnection,. ifttoro a slhaH use reasonab➢e efforts
under the circurnsiances to avoid interrupfing any Scervice Wthout notice,,Subjert to appliQ'M.Ae law,
MOWW"Ola ffmy interrupi Service with notice as necessary to protect tPie security and proper.
operation of Motorola' or Custorner's FacRies or Services. Except as otherwise 1.:)rovided in the
foregoing, any otf,mr terryflination or dlsconnectior'� of all or part of any Service shall he subject to
prior written notice, Custorner shafl pimMe pTior wrftteiri notice pursuant to Section 21 for the
disconnection of Service.
11� Appropriations; Funding Custorneir further agrees to request all approp6ations and
budget funding necessary to pay for tine Services for eact-i sut')sequent fiscal Ip er-lod through the
3
3965
end of the Indiai "I" Arta or any Extended Teirm. In the event Custorner is unable to obtain the
necessary appropriallions or budget funding for the Seirvnoes,Customer may terminate fl-W. Sein4ces
without flatJifty for the termination charges set forth lira 9-iiis MSA upon the foilow irig conditions'� (i)
me Custor,•has taken a[I actions necessary to obtain adequate appropriaflons or budget funding;(fi)
despite Customer's best efforts,funds Ihave not been appropriated or budgeted and are otherwise
unavailable to pay for the Services, and (iii)Custorner has ne0 off ated in good fa1h Wth Motorola
to df.%veiop revised terms, an alternative payment sicheduie, or a revised S()A, Nnc�uftg wiy
associated Attachments to accommodate Customer's api.nopdations or Ibudget. Ciustorner niust
provide Motorola with thirty(30) calendar days prior written no0ce pursuant to Section 21 of its
intent to terr'ninate this MS ,air an applicable SOA under this Secflon. Termination of this MSA or
an applicable SOA for IAHuro to obtaNin necessary appropriations or budgetfunding shafl be effective
as of the last day for which funds were appropriated or Ibuudgeted or otfheww se made avaHa NON e. IIt
Customer termlinates this MSA andfor an SOA under ti--iis Section, Customer agrees it sihaIll Ipaay aH
arnounts dUe for any costs incurred and services rendered aniVor accepted or delivered up to and
including the date of termination.
12. Disclaimer of Warranties. EXCEPTAS OTHERWISE PROVIDED HEREON,SERVICES
ARE PROVIDED ON AN"'AS IS"A14D"A&AVAII ABLE"BASIS WIT11OU 1"WARRANTIES OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF
Tllrrlll,.E OR NON INFRINGEMENT OR IMPLIED WAR RANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PUR1120SE, WARRANTY ARISING BY COURSE OF "TRADE,
COURSE OF DEALING OR COURSE OF PERI'ORMANCE, ANY WARRANTY THAT THE
SERVICES SHAII L MEET CUSTOMER'S REQUIREMENT'S OR ANY WARRAN F'Y REGARDING
THE QUALITY, CONTENT, ACCI IRACY OR VALI11D:1`7-Y OF TI4E INFORMATION It DATA
RESIDING 01N OR PASSING 1"HROUGH OR OVER 1FII-112 NETWORK.ALI SUCH WARRANTIES
ARE HEREBY DISCLAIMED. win-iour LIMITING TP--1E FOREGOING, AVNLABII ITY,
SECLtIRITY, RELIA11311 ITY, SPEED OR TIMELINESS OF TEXT MESSAGE DELIVERY Am
UNINTERRUPTED OR ERROR-FREE SERVICE A14D TRANSMISSION QUAI IT"' RE NOT
GUARA1114 FEED. EXCEPT AS OTI IERWISE EXPRESSLY PROVIDED IN MOTOROL&S
PRIVACY POLICY (AS PROVIDED IN ijTT
...............E!..............11........ .....
XN............ AND INCORPOMTED
HEREIN,MOTOR01111A HAS NO OBI IGATION TO PROVIDE SECURITY OR PROTECTION FOR
CUS"TOMER'S PRIVACY,CONFIDEN'Tim,INFORMATH)N OR DATA. NO DRAL OR WRITTEN
ADVICE OR INFORMATION BY MOTOR01 A!S EMPLOYEES, AGENTS OR CON-rRAC-rORS
Sl--IALL CREATE A WARRANTY,AND CUST0M1:..:..R MAY NOT RELY ON S111.)CH INFORMATION,
13. Limitation of I iability. ITY NO EVENT Sf-iALI, MOTOR OLA'S, nS AFFII IATES,
AGENTS',SUPPLIERS"OR SUBC01114TRAC TORS'COLLECTIlIVr,:i:TOTAL I IIA1311 ITY FOR All L
SINiiiiR I E IIRIFNOADI�..13 U14DER TI IDS IMSA ANDIOR SOA EXCEED SIX (6) MONTHS OF
CUSTOMER'S MONT11LY RECURRIING CHARGES FOR THE PIERIOD IMMEDIATELY
PRECENG DI rf-IE PERIOD IN WD-1111CI-1 T11E DAMAG OCCRS E I.J .iF'CUS'TOMER'S Sili:ERVIGE IS
IN rERRUPTEI),MOTOROLWS LIABILITYSALL CIE LIMITEDTO A PRO-IRATA CREDIT FOR
THE P1::::RI III 3 OF 114TER- RUPTION. CUSTOMER AGREES T14AT-T14E PRICING OF SERVICIES
�REFLECTS THE fNTENT OF T14E PARTIES TO i IMIT MOTOR OILKS UABILITY AS I:IROVIDED
HERE814 UNDER NO CIRCUMSTANCES SHAI I MO l"OROLA BE I 1ABLE FOR ANY
ACCIDENT OR INJURY USED BY SERVICES,ANY INCIDENTAL,SPECIAL,114DIRECT OR
CONSEQUENTIAL DAMAGES (SUG114 AS LOST PROPITS, LOST BUSINESS
OPPORTUNITIES, BUSINESS INTERRUPTION, LOSS OF BIJSINESS DA117A),ANY PUNITIVE
OR EXEMPLARY DAMAGES, -THE COST OF ALTERNA"in VE SERVICE, OR .TT ORNErS
FEES OR FOR ANY DEI AY OR FAILURE TO PERFORM UNDEIRTHIS MS,A ANINOR SOA
DUE TO CAUSES BEYOND MOTOROLA'S REASONABLE CONTROL, INCI UDING, BUT NOT
LIMITED TO SERVICE INTERRtJFD`T-1()NS, OR ANY OTHER LOSS ARIWNG OUT OF OR 114
CONNECTION WIT14 THIS AGREEMEN1%. MOT BOLA IS NO I"RESPONSIBLE OR I IABLE IF
SERVICES ARE LOST, STOLEN, MISUSED, OR IF CUSTOMER NS T14E VICTIM OF FRAUD,
EXCEPT WP-flE:TN DUE SOLELY 1`0 MOTOROLA'S GROSS NEGLIGENCE OR WILLFUl
MISCONDUH CUSTOMER ACKNOWLEDGES THAT WIT110UT 1ITS AGREIE,-,�MENT TO THE
4
3966
LIldf �'hI � S CON"Il° a REIN, III'I IIIV III III°"�u�S SI LL Ills' I��'�HE'SERF iil:112S WOUL D BE
HIGHER.
14. General Indemnity.. Motorola shall indemnify Customer from any claim against Customer
for personal injury,Including death, or direct damages to property to the extent such death, injury,
loss or damage is attributable to the willful or negligent, or grossly negligent act or omission of
Motorola,its employees,agents or sub-contractors;provided that CListomer provides Motorola with
(I)written notice within thirty(30)calendar days of the date Customer first becomes aware of such
a Claim,, (il) sole control over the defense or settlement thereof: and (iiii) reasonable assistance,
information and authority to settle and/or defend any such Claim„ Notwithstanding any other terms
or conditions to the contrary, no iindemnification other than that expressed in this Section 14
between the parties is encompassed or envisioned under this Agreement,
15„ Motorola-Provided and Owned Equipment. any equipment prodded and owned by
Motorola and installed on Customer's premises (such as the Channel Service Unif/Data Service
Unit„interface cards,Channel Dank and routers,if applicable)shall remain at all times time property
of Motorola. The equipment shall remain in good condition, less normal wear and tear. Motorola
shall be responsible for time maintenance and repair of time equipment unless it is damaged as a
result of the action or inaction of Customer or its employees, agents„or contractors, in which case
Customer shall reimburse Motorola for the cost of any necessary repairs or repiacerrmernt of the
equipment as determined by Motorola in its sole discretion. Customer shall provide Motorola
reasonable access to the equipment for purposes of repair,maintenance, removal or otherwise., If
Motorola does snot have access to Customer's premises within thirty (30) calendar days after
Customer terminates this M A, or if Motorola requests Customer to return time equipment and
Customer does not return time equipment within thirty(30)calendar days of termination, Customer
shall reimburse Motorola for the full purchase price of the equipment as well as any attorney"s fees
and costs,. Customer shall pack and ship the equipment in such a way so as to Ilirnit and/or avoid
damage to the equipment- in the event the equipment Is damaged in shipping,Customer shall be
responsible for the cost to replace the equipment, For the avoidance of doubt, Customer is
responsible for maintaining all equipment on its premises not provided and/or owned by Motorola
and ensuring such equipment is compatible with Motorola" network,
t6. Confidentialityand Nondisclosure.
® Confidentiall lnformnatilorn, By virtue of this M A,the parties may have access to
information that is confidential to one another ("Confidential information"),, Such Confidential
informmmation may include, but shall not be limited to the following types of information (whether or
not reduced to writing):(proprietary system protocols,trade secrets,Inventions,drawings, file data,
documentation, diagrams, specifications, know-hove, processes, formulas, models, flow charts,
software In various stages of devellopment,source codes,object codes,research and development
procedures, test results, product features and functionality (current and pending development),
marketing techniques and materials,marketing and development plans,price lists, pricing policies,
business plans„ information relating to Customers and/or suppliers' identities, characteristics and
agreements, financial inforimtatiorn and propections, and employee files and other related or similar
information. Confidential Information shall also include all reports, summaries, compilations,
analyses, notes or other information prepared by the recipient that are leased on or reflect any
Confidential Information, It is the express intent of this Section that neither party disclose to any
third 1party any Confidential Information, however, a party may disclose such information to its
directors, officers, Affiliates, employees, consultants, contractors, and advisors with a
demonstrable need to know such Confidential Inforrmnatiorn("Permitted Personnel').,"Affiliates"shall
mean another entity that directly or indirectly controls, is controlled by, or is under common control
with the party in question, The parties shall be responsiibie for any (breach of this M A by any of
their Perrnftfed personnel and each party agrees, at its sole expense, to take all reasonable
measures to restrain its(Permitted personnel frorn prohibited or unauthorized disclosure or use of
the Confidential IInformation,
f
3967
B. Nondisclosure. A party's Confidential Information shall not Include information
that(I)is or becomes a part of the public domain through no act or emission of the receiving party
in breach of this MAg or(ii) was in the receiving party®s lawful possession prior to the disclosure
and had not been obtalned by the receiving party either directly or indirectly from the disclosing
party-, or (lii) is IawfLdly disclosed to the receiving party by a third party without restriction can
disclosure; (iv)is independently develloped by the other party;or(v)is required to be disclosed by
law McIl uding but not limited to Florida Puublic Records law, The parties agree,both during time term
of this MSA and for a period of three(3)years after termination of this MA„ to hold each others
Confidential Information in confidence.The parties agree to use reasonable efforts to avoid making
the other's Confidential Information available in any foram to any third party and to avoid using the
other's Confidential Information for any purpose other than the implementation of this M A or in
the exercise of rights conferred by this M A. Each party agrees to use the same degree of care
that it uses to protect its own confidential information of a similar nature and valluue, but In no event
less than a reasonable standard of care,to ensure that Confidenfial Information is not disclosed or
distributed by its employees or agents in violation of the provisions of this MSS,,Each party agrees
that it shall not reverse-englneer, decornpile or disassemble any Motorola product disclosed to it
,and shall not remove, overprint or deface any notice of copyright,trademark,logo,legend,or other
notices of ownership from any originals or copies of Confidential Information it obtains from the
other party. I Each party represents that it has an appropriate agreement with each of its employees
who may have access to any Confidential Information that is sufficient to enable it to comply with
all of the terms of this Section.
17. Customer Consent to Use of Customer Proprietary Network Information (`sC III),
Motorola acknowledges that it has a duty,and Customer has a right,sander federal and/or state law
to protect the conlldenfiaRy of Customer's CPNI, CPN1 includes information relating to the quantity,
technical configuration, type, destination, Vocation, and amount of use of the telecommunications
services Customer purchases from Motorola and made available to Motorola solely by virtue of
Cuustourner's relationship with Motorola, With Customer consent, Motorola may share Customer
CPNI and other Confidential Information among its Affiliates, agents, and contractors so that all
may use this information to offer Customer the full range of products and services offered by
Motorola and its Affiliates, By signing this MSA, Customer consents to Motorola using and
disclosing Cuustoirner CPNII as described above,.C ustorrner may refuse CPNI consent by signing this
M A and by notifying Motorola in writing at '�E t 'n truru i�qer . s�ciuoio � jr fSu ., c tJ o a
Customers decision to withhold Customers consent to use CPNI. Customers consent or refusal
to consent .shall remain valid until Customer otherwise advises Motorola, Customers refusal to
consent shall not affect Motorola'provision of Services to Customer.
17.1 Motorola shall protect the confidentiality of Customer CPNI in accordance with
applicable laws, rules and regulations, Motorola may access, use, and disclose Customer CPNI
as perrrnitted or required by applicable laws, rules, regulations and this M ai,.
17.2 Motorola may provide Customer CPNI to Authorized Customer Representatives
(as defined bellow)via any irneans authorized by Motorola that is not prohibited by applicable laws,
nnles,or regulations,including,wkhouut restriction:to the Customer's email address(es)of record(if
any) or other email addresses furmished by Authorized Customer Representatives: to the
Customer's telephone number(s) of record or other telephone numbers provided by Authorized
Customer Representatives; to the Customer's postal (US Mail) address(es)of record or to other
postal addresses furnished by Authorized Customer Representatives; or via Motorola' on-line
customer portal or other online cornimuun!cation rnechainlsm ,
17.3 Authorized Customer Representatives include Customer employees, Customer
agents,or Customer contractors, other than Motorola, who have existing relationships on behalf of
Customer with Motorola customer.service,account„or other Motorola representatives and all other
persons auuthadzed in written notice(s) (including email)from Customer to Motorola, Authorized
Customer Representatives shallll remain such until Customer notifies Motorola in writing that they
are no longer Authorized Customer Representatives as described below. Customer agrees,and
6
3968
shall cause Authorized Customer Representatives, to abide by reasonable authentication and
password procedures developed by Motorola in connection with disclosure of Customer CPNl to
AuthorizedCustomer-Representatives.
7.4 Customer's notices of authorization or deaauthorization must be sent to p otoroia,
and must contain the following information,:(1) the name,title, postal address,email address, and
telephone n urn berofthe persona uthorized or deauuthoriized„(it)that the person is being authorized,
or is no longer authorized, (as applicable)to access CPNio and (iii)the full corporate mare of the
Customer whose GPNII (and whose affiliates' IPNII) the person can access (car can no longer
access, if applicable).
I& Compliance with Applicable(Laws„
18.1 Motorola shall comply with all applicable federal, state and local laws and
regulations in providing the Services,,
18.2 Motorola agrees to obtain and rnaiintaiin all interconnection and commercial
agreements, permits, Ilicernses, and governmental approvals necessary to perform its obligations
under Ws MSA.
18.3 Motorola is solely responsible ffor ensuring that its employees, agents, vendors,
subcontractors, arid authorized representatives ("Authorized Motorola Representatives') comply
with (i)the terms and conditions of this MSA and applicable SOA; (H)when provided to Motorola
by Customer, all applicable safety rules and regulations and all applicable licensing requirements
for the purpose of performing any and all work required under i:his iiA A and SOA; and (iii)when
provided to Motorola by Customer,all rules, regulations, and procedures to which an employee of
Curstorrnerwouuld be subject white performing similar acNiitles can Guustorner's premises to the extent
that the Authorized Motorola Representatives are performing work can Customer's premises.
19. Cooperative Purchasing.Ad public agency may purchase Services pursuant to the terrrns
of this A:(i)to the extent that a jurisdiction is authorized under applicable paw;and(0)provided
that the purchasing jurisdiction and Motorola have entered into a separate MSA and applicable
SOA4.A"public agency" is defined as any federal governmental or federal department or agencyw
state,county, city, county and city, municipality agency,or rather political subdivision of state, any
public agency of any such politicai subdivision,any public authority,and,to the extent provided by
law„ any rather entity which expends funds for the procurement of services -for 9-1-1 emergency
communication,
tDm Force I ajeuu,re, Neither party shall be liable for the delay near failure to perform its
obigabons (excluding payment obligations) caused by circuurnustances beyond their reasonable
control.
11,, N t es.. A H notices given under this MSA shall be in writing and shall be delivered to-the
addresses specified below. Notices shall be effective upon receipt, and shall be deemed to have
been received as follows: (i) if personaliy delivered, when delivered, (it) V by certified mail return
receipt requested,, on the date: it is officially recorded as delivered to or refused by the iintended
recipient by return receipt or equivalent or, (ill) if by expedited messenger service (e.g. Fed Ex),
when delivered as confirmed by delivery receipt,
For Customer: For MotoroW
Narnne: Motoroia SoNflons Co nnectlivity, Inc.
trouuinrrw o r:'" ............. rorror Address: 00 W Monroe St, ,ate 4400
r�flwrprtry� n�r�a a °'�.��. � �._...._.m.
_ ("wicw u a)ad d(� t Chicago, IL 0661
rlr s: Attm: Legal Department
_.
att r u:
7
3969
22. Amendment or Waiver. No provision of this MSA or SOA shall be deemed waived,
amended,or modified by either party unless such waiver, amendment or modification is in writing
and contains the signature of an authorized representative of the party against whom it is sought
to be enforced. For purposes of this Section 22, an electronic maul shall not constitute a writing.
Either Party"s failure to enforce any of the provisions of this MSA or SOA shall not be construed as
a waiver of such provisions or rights,or affect the validitrj of this MSA or any SOA.
23. Se eralbility. If any part,term or provision of this MSA or SOA is held to be void,illegal or
unenforceable,the validity of the remaining portions or provisions shall not be affected thereby,
24., GoverningI1,,.aw®Attorneys" Fees.. The validity, (performance, and all matters relating to
this MSA or SOA and any amendment associated therewith shall be governed by the laws of the
State in which the applicable services are provided,without reference to conflicts of law principles.
The parties hereby consent to jurisdiction and venue in the federal and state courts of such State..
If any legal action or other proceeding is brought to enforce the provisions of this MSA, Each Party
will beer its own costs of such legal actions, including but not limited to attomeys'fees„applicable
court costs,fees for other dispute resolution and internal costs.
. Assignment and Subcontracting. Except as hereinafter provided, neither this MSA nor
any right or obligation hereunder may be transferred,assigned or delegated by either party without
the prior written consent of the other, which consent shall not be unreasonably withheld. Any
attempted assignment, delegation or transfer shall be void except in the case of assignment by a
party to its parent, or to any subsidiary or to a successor in interest in the course of a merger or
.sale of all/substantially all of a party's assets.Notwithstanding the foregoing, Motorola shall have
the right to subcontract all or a portion of any Services provided hereunder,
26. Authority. Each party hereto represents and warrants that(l)it has obtained all necessary
approvals, consents and authorizations of third (parties and governmental authorities to enter into
this MSA and SOA and to perform and carryout its obligations hereunder;(ii)the persons executing
this MSA and SOA on its behalf have express authority to do so,and, in so doing,to bind the party
thereto; (lii)the execution, delivery, and (performance of this MSA and/or SOA do not violate any
provision of any bylaw, charter, regulation, or any other governing authority of the party„ and(iv)
the execution„ delivery and performance of this MSA and SOA have been duly authorized by all
necessary partnership, corporate or governmental actuon and this MSA and SOA are vapid and
binding obligations of such (party, enforceable in accordance with its terms.
27, Survivall of Provisions. The parties agree that where the context of any provision
indicates an Intent that it shall survive the term of this MSA,then it shall survive„
28. Entire Agreement.. This MS& SOA and applicable Tariff(s) shall constitute the entire
understanding between the parties concerning the subject matter hereof and supersede all prior
discussions,agreements and representations,whether oral or written and whether or not executed
by Customer and Motorola.
29. Captions. Article and section headings used herein are for convenience only and are not
a part of this MSA and shall not be used iin construing it.
30. Counterparts. This(VISA and any SOA may be executed in one or more counterparts,all
of which taken together shall constitute one instrument.. Once fully executed, R shall became
effective as of the Effective(Cute stated above. Delivery of an executed signature page of this MSA
3970
t)y Farr simde trmlisrnjss�osi lor Medork phiotaimpy(Le, 'pLif')shaH be equilDfly aftcNie as manual
delivery of an ongfi"W!dgned cominter p;m t hereof
R J Vld 11114ESS VW EIREOF, the parfies hereto tiave executed the AAA A as of Vie Effective Date
proOded above.
CADNWC
ClUST(NEF"'? Al' J,
�fi .........
..........
-ne" ..........wt'
Mfle' NGGS SMSS Director
3,
APPI'PA'
9
3971
MASTER SERVICE AGREEMENT
EXHIBIT A
FORM.................................Q,E 2EEMOLELIEMBI E,La�
�l o Be :inseirtod'i
2
3972
l °
Custorner Name
NGCS IIOVlllllppll� uuSupIxilillit
u
November 2023
MotorolaSdWonsConnedvity,tnu.,is a whAiy awed subsidiary of MotorolaSoJLAons,Pne.The document is gyro.erted by capy0ght law and international
treaties,and is the information of Motorola Solutions Connectivilty,Pro-c.Adl trademarks,serWcamarks,pmductnames,brands,oompany names and iagos
appearing in thisdocurnent are the property of theirrespeclive owners,VESTAO is a rWjistare-d trademark of Motorola Solutioris Conneefivity,Inc.
MO7OROLA,MOTO, MOTOROLA SOLQD1nONS,and the Styhzed Pat Logo are traders s or registered trademarks Motorola Trademark Holdings,
LP_�'and are used gander license,Al other trademarks a€e the rty of Shear respective owiers.0 2023 Bali rights reserved.
3973
Customer Name Novernber 2023
NOC's suprXin FlIan
������ ��� ����������
0 �����ma ��� ����mp�~=�����
Section I
contacts.......~,._~.~~,.....~.~..~~.......~.........~~..~~.......~................~........~..~.....~...~......,..~..~~~~....~...~.-..�
Sec,Uon 2
SiupportPlan Sti0imarf~~..~~...~...~........~-.~.^^.................~.........~~~.................~..,.....~..^~.^`~~~~^~~~^~^^^~`~~~4
2A KntimductKon~~Semhng Ouw�Customers" Needs...............,.................. ...,.~~_,,,.,,,,,,~,,.,.~.,4
2.2 SevvKce Managerneiii-ft .~~~....~.~.......~. ~^^~^'^^`^~~^^^'^~~^-~'^^^~~'4
Section 3
Service Delivery and Suppomt............... ......
.............~........,,.,,,,_,,~,,,,,,,,~.,,,~,,.,,_,.,,,~~.,,.,,,_,,,�
3.1 ����������������....~..........~......~,...^.....~~...^~...^.........~^......~.~~~^............^........~.~.~......~....6
3.2 MmtorolaNetwonk Security Opeilations Center..........................---..... .....~~....~~.............6
3.3 Reporting Incidents........,.....,...,.,,,,..~_,,,,,,,~,,,,,~,,~,~,,..,,~~,,.,~,~,^~,,.~^,,,,,,~,,,~,,,,,,,,,,,_,...,6
3/4 Priority Level and Response ...........,......^~....~.......~....~..~......~......^.^-~7
3^5 Customer iub...........,.....~.....^ ,,_,,,,,,_^~,.,,,.,,,,.~,~,,,,,^,,,,,,..~, 8
3.6 Supgmrt. .~~.........~............,......~...~.^..~.............-'^'.~-.~~~..~...'...'..~..._...9
3.7 Service ..................................,^^~~.^^~^~~^^^^~^~` 9
3.8 Maintenance Process.~..........,~,,_,~,~,,,~~,,,~,~,,,,,~,,,,.,,,,,,_,,,~,,,.,,,.,-�,.,,.,,,~,,,,,,�,,,~~,,,.�
Section 4
0:::lCCand State Ro ,~,,^,,,~ ,~,,~^~,,,10
4.1 Customet-, ~'_.^`~..^~.~'~^~^~^^`^~^^'~^`^~^^^~~^^~~~^^^ ~ 10
Section 5
Requesting a Sorvice Change...................^"...."~-.~...."._~...~,...~..............~_..............~... ........
..��
SA Requesting a WS Chaimge Impecting Call RoLd.Ing .......... �12
Section 6
Conditionsand �����������.~~^`^~^^~^=^^^^^``~~^'—~~~^^^~^^'~^^'^^^^^^~^^~^^^^^^~^^^~°"`~^^^~^~~~~^~^~^^^^~^^^~~~^'^^~^~~^^��
$.1 ...........,,,~,,~........ ,,..,,,,.~,,,,,. .,,,~,,~,,~,,,~,,..~,,,~,,^,~~,,,,~.13
6.2 ���|������.-.~.,.,~~ ~,~~,~,~...~,,~~,,,,...... _ .~~~~~,~�,,,,_~,,,___~� , 13
rode of Cordentm
Use or disclosure ofms proposw ls subjcd to tie re5triation6 an the oover page.
Page
3974
Customer tame November 2023
t3GCs u ,,,.t.111,nrr
Sadjon I
Contacts
Phone 800.881.4245
Emad V,S,frkV'4
_ _ _ _ _... „.,,. _._a... ....... w .o,..
Customer Huh Website,
Customer Hub Supper Email
Provide the 6A�aaiu� information,,._ u .. „ .
... _�_. _�., . �.
., e I. Site Name
. Your Name
w 'Four Caflbackhlitwiber
. Bri6ef � eruption-i of tQ,ie I rolb�eirn
. Prlority(Critical,High, Medium, Low)
r>r e
�.
Phoine
� � ® , �.
EmMI
..
Name
..... .. . __ ,.. ,__,_ _ �.. .Pticiniris
.,.. m .. .
...w .. ...............
rri a Ql
cont 5
Use or disdosuare of this proposal is seta ed to the rest.dUbm on ttm cover page
(Page 2
3975
Customer Name Novernber 2023
1YGC8 Suplxxt Man
Our goM is to ensure you receive The best possiWe support from Motor0a Solutilons, ff you feell that your
support or maintenance needs am not, being met, as a direct. Motorolia SoWflons cusIomer, vwe provWe an
escalation process ft.x yuui, re.,quest to th it ext Motorda Sin uflons department or arnanager.
Your iirwil&WM call s1houid always be to thefirst department or,person on the list above, ff, after ry-Waldng Wfiall
contacl.you to have unreslived issl.11es, pWease see belovir for escalation contact infnirmabon.
NEMENNEMMME' ' I All 1=0 10)3MMONOMMEMM
MAZZ
HICHAE-LA JOHNSON NE10 PICKET" aJEREMY SMITH
*twcw* OpervWns Manafier F#r-ManaNer, roohn4al Su at q;wmwns Sr Di air`r abbal SE Operaams
Mobilw3032-46 7119, Ofte.:92&5%. '..-3379 M(AAle 951216.8827
GINA VALSO N CAn-ff KEIRMAS JERdw"v'
Y SMITHC�Wfsfbns"anagma Sr meverISE Operaboy-)s
W5ffim46 Mob951216.8827
........ ....... ............
STEVE GISSEN JIM STOWE
NG'G's Opera bons tam DgrvrkwofOlwatoil
Mtbde 303 775,0289 MoWe 858,518 6D49
Corot`M.,
Use or disdosure of this proposal is subjW to ft re&tfictons on the mver page.
WtOrDfa SOWWS ConnediVity Confidenrial Redmkd
Page 3
3976
Customer Name Novernbw 2023
NGCS Support Plan
Section 2
Suppoill Plaill"i Suill"Y'limary
2.1 h1itroduction - Sernilig G�iiiui', Custorneris" Needs
his CUstorneir Support Plain (CSP) is tallaired to the specific needs of Motorola Soli.iflons Connectivity,
Inc, (Motorola)Next Generation Core Services(NGCS)custorners, Our Service Delivery Team'focuses
on the heafth,systern performance, and reliability of the writes provided in our NGCS portfoho
A MotorWa Operations Manager wN be the Customer's Ikey point of contactfor defining and
administering services.. 1'he Operatioris Manager's initial responsibdity is to update the Customer
Support Plan Draft, in collaboration with the Customer, to the finallized CSP that refflects ttile Customer
Contract..
The CSP functions as an operating document that adapts the services described in this document to
the Customer's specific Wufion. Motorola and than Customer W11 use the CSP to define Custom&
specific procesq--es, prof xadures, soluflon information, and other relevant support details required to
perform the Services set forth in your contract, The finW CSP and portions of the Agreement will define
'the dlvision of responsibilities between the Customer and MotoWa,
The Operations Manager and Customer will revlew and amend the CSP on a mutually agreed cadence
so the CSP remains current and effective in governing thin Advanced Services,
2 1
I Seill"vice Ma�iiag III ient Overview,
SendGe, Mari agement aind open covnmunicafioiri is the key to effective service delivery and relationship
buildii ig ,7 he Motorola Services prograirn offprs end4o end SerMce Management and iinOudes:
* Operations Manager
® Network,&Security Operations Centeir
rhe Network&Security Operations Center(NSOC) works lc osOy with the NGCS Operations Tearri to
ensure Mohxola maintalins a hoRstic vilew of your service deflvery erilvironment..
ms Support Plan covers the following locatioins:
WEE11immFiMFIEW
Support Plan Summary MW77CMWINIA SOW rVONS
Use or disclosure ofthis proposall)s subject to the restelctions on the rover page.
MolcrMa Soluttons ConnectMty ConridenrivY Restdcted
Page 4
3977
Customer Nanny
NGCS Support Plan NovembL4-2023
Support Plan Summary
Use or disclosure of Ihis proposal is subject to the restrictions on the cover page.
MOtorrda Solbftna Conneaivify Con Vential RestrxW
f3eq.,105
3978
Customer Narne
NGCS Support Plan Novernbei-2023
Section 3
Service Defivery and Sul)port
3.1 Operations Manager
Your,Operations Manager is asspgned to work with you to support all aspects of your contracted
seiMces. Your operations Manager-
* Wovi(s Mth the TecWcW Support Center(NSOC)tin report on delivery of services to ensure
service leveks are rnaintained.
* Works with, ou and our INS(")C t1D establish and rrn IpINpaa and procedu"-m to eiinsure
y
Support is consistpintly delivered.
* Serves IPokit of EscMafion when seMce or support,levels are not meefing expectations.
* Serves as th IliMson Ibetween you and oi..dr internal delc)airtmemts foir escWated incidenhs,.
* Provides firrWy and frequent informational updates about progress to rd Iresolvkig U-1c Nab ents,
3.2 Motoil"I'lola Network Sectirl'''Ity Opill ejiliafiorll�s Center
The Network Security OperatOns Center OqSOC) monitors and proOdes 24.x'7x365 on-g6rig
management Of the Motoro�a NGCS services and works closely with the NGCS Operabons Team, The
NSOC provides:
not Central point of contact to report incidents and subrnit requests,,
* Continuous rnoinftorirg of Ill,we perfou-nance and availability of the Solution,
* Creation of Werts based on thiresholds and parameters then dist0lbutes notifications
appropriately,
* Autornatic notification ernaft sent to designated contactsfor certain lass fficatioris of urn cldentz..
3.3 111sepoiting, Incidents
As the central F.,)oint:of contact to report incidents and subrinit requests, our NSOC provides 24x7x365
avaHal:)ifity to assist.witti.your sevMoe needs.
7"he NSOC is contacted viaa
* Telephone 1 800-881-4245, Follow prompts,
* Er all- rh"'Cr�[ -service requests inquiries ordy, ern e n ails are'q I...............-
monster ed for an instan6n—e-o u s' re s ponse...........
Dellmy and&hpport
Use or disclosure of this ProPmal is subject to the restrictions on the cover page.
Motafnia saiations connectivity Confidentie;Restrkted
Page 6
3979
Cuust nlow nftne November D?3
i O� t lYn'P" i°'tta r'� r�Jr �l��urrl �i afi�f r .'t%.®s low-priority inquiries rr requests
oinpy„ the u tag m r Hub is raat mnoantlored for an instantarDeones response,
I °f" . Critical and High priority incidents rnncr, t be reported vial_p...ell p horn ..
Product and systern technical resources are ready to recelve and take action a:oin requests for
service.
r h e INSOC is staffed with techiniOains trained in the NGCS p ortfofiita of services. Support staff p r rarnnnell
will access ff'ie sollution remotely to fully understand the iiincid int hieing reported,
ort d,
41 At a rniinp ourn,when n reporting an incident, the NSOGwill rasquuiw
u torn r n rnn (Site),
Caller's name.
CaRer's contact number(supply alternate call back rnurinb r).
Description of the proW rn or request.
Operational urn"np act of the prrabt irrn(Pdorilty),.
When'the problem first occurred.
Upon n notificaboin of the inmid int, the NSOC will supply a cause riurrd.-mar for reference.
N, TL-"Forritical and i°#igta severities, 0-ie NSOC wiipl continue workingwith youto begin troubleshooting the
reported incident krumnosdi t ly,
The NSOC will.-
Open a case and categorize the issue or request.
Resolve incider-its based on priority.
Perform remote of anatyisis to assist in W ntifyirng a corrr,�ctpve action p n.
Escalate the incideriVrequest to tech nic ai of,sarice e4)erts wwh in required.
- (N patch Support Eng neers where r remote of corrective actions are not.p o it)[e.
- Engage inext tevell ran rn gernent to ensure bran py probl rn resolution.
- lProvide regular status updates for escalated incidents.
31.4 1 ll, I.iiievel wid Resl nse Defliulltions,
Response"t'h ne.-ps defined as tpie arnount of time expired between the tirne in which the issue is sinner(a)
detected by the 14SOC or(b) reported d to the NSOC by the Customer to the firma that a quu llifir,ad t chinl'ciasn
is asctivelly tro ubll sshootirrrrng the issue.
t rr pte Response it ne Coverage.......Seven(7)days per week,24 hours per day, SSS days of the year with
four,Q )hour(rnu xirnu,rrn)response tirne to have a technpcp n on-site fsnr Critical or(High Priaarky pssue related
to rdww r , sofhyare, n twanrl•c r pu iirlrnaint nunrnce issues or events, "T"his includes all Fiallid ycs.
poa'fimg Trouble The NSOC rnurra ber is provided to Ali PSAP s to rep od issues for NGCS provided -1-1
network and equipment.nt. "rhiios improves response e tirrnes whereas the PS i::Is des not need to Call two ditfaar nt
nuurrnb rs to report ort n incident. If the issue thatL was called in c rnnot be resolved through our rernot
diagnostic,; by the NSOC, then a technician wwpllll be on-site within the vabo ve stated response tirrrnes, Ti
NS C has a;a ca llp-nrnswwering objective of answering 9 %of aff 9_1_f cab's within 20 seconds.
Use or disa°rast ue our trans propmal fis;•subi Me resru d cars on the cover n,Mge.
rwrear YWO Sc*jdan s Conn lah,-na'eery Canfidmnhal RestficMd
Page
3980
Customer Fume
Incident Time—The period Of time during which the seMce or any service component snuffers an Incident..
I o id rntt'11 li m e will com commence when theissue i either,(a)detected by theNSOC or(b)reported totth'n O
y the Customer. Incident Time will end upon completion tion7 of the repair ailr or Ir stto rattlo'arn of the s ii vm c?orservice
c0r npoarno rg. Incident Time will not, include downtime e attributable to ( ) F'orce Majeure. Condiitions or (ha)
scheduled preventive maintenance of wh'no by the Customer r was notified and to wh iich it consented in advance,
For each reported or aler-1-generated CriticM or High incidc--rmtt, the NSOC wil apply a Priority Level
classl5cation with an assigned target response time where applicable,TNs classification provides the means
to rna ns s the appropriate response and engagement pro c ss-
Mtt��Nll�"ivrouIII VV nVurcWi��uuiilpliiiiiiullVu�V glluuol.. �����IIIIIIIIIIIIIIIIIIIII ����I���� � uw p�ulV' YY�I�Ii ��1 10001�11 I100000�������1�I���� '�, � .,..,V..i � n��n liiiiii umiiiq�p..,��I��Y,�°�"�i
W ��IWVV o�, l � 6 uuuuu uuuuu � IUI p "�:V '"�III III ill
ritticall(RI) Within 15 minutes,nuttes, Significant sndl r severe degradation i10 urly
4 x 7 x 366 notification will be of service functionally nonttioarnahly that impacts
Provided, in"nboiu nd call or ass fated 1oo"sttioaro Or as agreed upon wwitthn
processing, with no workaround customer
available
p'tti h(p1 ) Withnnrn„0 minutes, Significant degradation of seMce Every 2 hours
24 ao 7 x 365 notification will the hu ncttioanaky thiat impacts ii nboalnurid caU
h:»romrid d, oar ssso cilstt d location processing r as agreed upon n with
where s workaround may be sma it bh .
cuasttoarYinr
Medium (P3) Within 4 hours„ A mmniruo r degradation of service Da4y
4 x 7 ao 365 notification fu nctiornsllilty or capacity of inbound Capp
will be provided. oar ssso Gist d location processing. Or as agreed upon with
customer
Il,,,,oww(P4) Next business day A degradation of system fU nC ilD n p that Updates as needed
/ / does not urrnp ct inbound call or pis Email for Motorola
Next sso coat d 10caboann processing n Customer Hub
Business
II)sy
(Excluding
Hollidays)
lllliis -*Ir' luuun1 uI�I
ruu
he user
f x V iih mr�rtrrp� i polon �ttulrr lmwtt of ek [into our support structure, FheCustomer
ustor r Hub
des direct torI id itManagement system wnru„� no �n11 nsw sysstt�the same irformattaw°n as ourengineers r managers. may request access to Customer Hub by m ili o
Includeyour"firsttand Ilstt roe, agency nr , state, business
uhr
ernad, business phone. TheCustomer
Hub provides the ability to:
Create 10W p60ritty sons or requests, provide uup:adstt s or to obtain status updates for an existing
case..
Obtain status on Service Requests.
Llse or disck3suro or this praapmal us subiaw t to the restric sorm on the Cover p agr±..
Mr.)W04 S'rzturcrMG Ccarrcaectrvpty Coaartc8eaah at RwstriGfed
Page 8
3981
Custmer Norm November 2023
NGC S Suppod Plan
16 View real-time status of schedWed events (e.g., change requests, service requests, arid securfty
patches),
3.6 Sup�poft Eirighli Imp'e"
Whill) irinost uncideints and service requests are handled rernotely, IMotor0a will ftjpatch technicians
should oin-site tec mina cal expertise be required,
3.1171 SeIivlce Malhlvte�iiaiiice
Motorola will i.:)rovide the applicaWe irnairitenance arid repair seMces to support our Customer for the
term of the Service as oudiined firi the contract and Wow.
3.8 Mal iiiteI n ce, RIrocess
As a �eading pulMc satety proOder, Motorola understands the 4'npoirtance of how amid when
irnM ate nance,is perforiined, and of providk-ig proper coordination arid notificalions, Schedi.Alled
maintenance wRl be har4ed within our change managemer'd process. A ichange request will be entered
en the YI Service Managernent(ITSM)Tool, ServiceNow, identifying key elements of he chainge
request-
Throughout the Change Managerneint process,the 01perabons MarwagSyr is responsiWefor notifymg the
PSAP of all fall arined work that imay aff ect 9-1 1 Functionality withki a rnutuaHy agreed upoin period
rneaSLIred un days pdor to the event unless an emergency change must be irnp emented-
SeMoe Delivery and Support 61
Use or disclosure,of trios pmpasal is subject to the restrictions an the emr page.
Afobrala Soffidans Conrrecdvdy Confidential RestrtW
Page 9
3982
Customer Name NavemIter 2023
NGCS Sup xq Fian
Section 4
FCC and State, Reporting
If applicable and depending on systern configurabon, Motorola has irnplemervted pofi6es and
procedures in coinformanc*with FCC and state notificafloin and outage reporthrig rules. To furtl-mr
facilitate cornpany wide compliance effafts, Motorola trains its employees regarding FCC and state
outage notification requkefrients, as dpfiinied in FCC 47 CJ:::�.,R. IPaTt 4 and state rules, if anym
In the event of an Outage,the desuginated personnel listed b0ow swill be notified by phone call,eirnafl, or
MS text message, Consustent with FCC Outage Notification requirements, as soon a IpoaaUa, but no
later thain 0-0ty (30) minutes after discovedng an outage, network malfuncfion or higher4evel lssii.ie that
is potentially aff-ectfing, i.e., run to the IFCC's threshold criteria foie notice and report, II' otorMa will notify
the designated personinell for such outages and will convey all avaflab e inforrnation that may The useful
in mffigatfivig the effects of the outage, as well as a nairne,telept-ione nurnber, and email ad:dress at
which IMotorola can be reached for follow-up,
4,11111 Custamie�"' Not ilfiC ate':011
Motorola will commuNcate addftional material kifor-mabon as it becomes avaflatAe, but ino Hater than two
(2) hours aftier ouir anffial contact. 'rvie additional information wrwilll kmlude the nature of the outage, Ks
best-known cause,the geographic scope of the outage, the estimated firne for rppMrs, and any other
information that rnay be useful to the management of the outage.
R
AN9
W1
clifical-System
Down notfficaflon
FCC and State Rep(Ang
Use ordisebsure oftW provisal is subject,to the rests Joss on the cover page.
Mofor&a Solutions Connerhvity confidenteat Retracted
Page 10
3983
Gustomer Marne Novembf.r 2023
NGCS Support Flan
Critical System Down (Name)
(Title)
Administrative Contact (Marne)
Jitle)
�� [i
h i G r f hl i f fi
Authority Contact (flame)
(Title)
Iniftirm tl in a i atert,: (O te)
D"CG ind ShAe Repcsrfing lwro tiwa �u�ar. r^x
Use or disdosure of this proposal is subject to the restPictions on tlhe cover page-
M atorraBe Sotutions Concmdrvity Confidential Restricted
pau.;e11
3984
CustonnerName JNovpmber!D23
NGCS Swpcin f-,lw
Section 5
or
equmew sting a Seivice, Change
A service change request is coordinated thrOUgh the fit SOG. The change ps pnffiated by completing a
Request for Change(Rll:::-C)form, I'he RFC is used to document the requested servpce change.
Fhe Operations Manager fulfills the role of Change Manager, Information aboixt changes in
requlrernerits, network semices, appHcafion patches, software updates, new service requests, or any
other source of chainge, is tracked in our change managerrient syst ern,
Motorola's selivice and ern glineerling staff wffl assess and Mentify the potenfiW impacl, rlsk,timefine, and
any costs(if applicable)associated with functional change, Ihnardware or component addlI
integratlon to additional syste.rins/networks, etc.
I he c1hainge rinanagerinent 1process ensures that afi senfice change requests to the NGCS services are
property documented, reviewed, and all stakeholders are notified prior,to implementation,
r.
5.1 Requesti�irlig a GIS Cfmnge hlnj�)actiwli�g Call 111011111ttill'',111 9
If Location Service is purchased, a GIS change request is also coordIinated through the NSOC by the
Operations Manager,A GI S Change Management Request to ps initiated by comp le the Change
Management Request Form arld subrrifiting it to Your Operations Manager.,"pine Operahons Maim ager
will siubrrwit it to the NSOC and a ticket wfli bee created to get the request on the agenda for the Change
Approval Board,, Once the GIS change has been reviewed and approved, notificatlon of approval wfil be
sent back through the Operations Manager for communication to you. 1 he requested GIS change may
then be pushed to SpatiM CerI withIn the norimal change window of the Change Main agement
Process,
Requesfing a Sewlee Change
Use or disclosure of this proposal is subject to Via resirlIons on the rover page.
Mobrob Soturions Connedidy CordWenfW Resfircted
Page 12
3985
cusbriner Name Noveonber=.3
NGCS&oWvt Ran
section 6
Conditions and E:i,xcl us ii�oils
6.11
Motorola ensures the opfirnal performance of yotir VES'T'A 9-1 1. In order to provide a conshstent level
of qualityservilices, the following conditbris and HrMtafions apply::
* OInn-Oe pntewerftion MqUires Cus tor nertam provide sd.e acress.
* Remote monitoring, trouNeshooting arid re, tor abon requires that the Customer provide direct
unenct.irnbered remote access 24x7x365to aH applicable kxafions and equipment-
6.2 Exchis III ns
Motorola's servace and support obfigations hereunder wAl not apply to ainy Motorola supported software
or hardwa m- if correctlon of an error, adjus tail rimt, repair, or parts replacement is required because of.
* Accident, negilect,tan-operiing, misuse, improperfinsufficlent grouriding,, faflure of electric pomlen.,
failure of Customer and/or others to provOle appropriate erlivironniental conditions, relocation of
hardware or softyvare, or causes other thar-11 or-Onary use,
* Repair or alteration, or a#emjptxW relpair or alter- bonof aroy supported hardware and/or software
Hwy Customer or others, u0ess otherWse approved in wiiUng by Motorola.
* Connectior-ii of another machine, device, appilcation, or intlerface to Mot of'Ma supported
eqWpment(hardware and/or software)by Customer or others, which Ihas calused darn age to
Motoro1la supported equilpment,
* Damage or destruction used t.)y rwatuirM or man-made acts or d'sastila-.rs,
* F"allure or degradaborn M perforrnance of Mo tamp a's supported equiprinent(hardware and/of,
soft.ware) dUeto the instaHation of another machine, device, appOcafion, or interface not
s1pecffically certified and approved by Motorola for use in Customer's eWronrnent,
p`he operation of the software On a fnanner otherthan that currently speclfied M the al:.:)pHrAble
product documentation.
rhe failure of the Customer to provide suitably qualified and adequatply traiined opera turn g and
maintenance staff,,
Incompatible or faulty Customer Ihardwarr=4 and/or software interfaces.,
Modfficatiorm made withol.it Motorola's written approval to the OS, network, hardwaire or
soft.warug environment or softAmre appliu-.itiolns,
Conditions and Fxdusions 4P ma"WwaW&A srxu yuwb
Use or disclosure of terns proposal is mjN'ect to the restrictions an the cover paAe..
Morrorc4a Solutions Connectivity Confs'dendal Restdried
Pne 13
3986
Custorw Name
NGCS Supipw Plain Novvrtwer 2023
Further, Support described herein does in pinciude cosirne&bc repairs, refurbishrTierat„ furriishing
consumaMes, suppNes or accessories, making accessory changes, the peirformance of preventive
maintenance or System administration, or adding addiflonW devices or software appficafions.
Conditions and Exciusions
Use or disclosure of this PTOPOSal is Subject to the testrirtions or,the cover pe ge.
Motorola solutions connecuoy COnWential Restncted
Page 14
3987
Motorola Solutions Connecti i t MOrder Agreement Nov I
0.TERM RVICE ORDER
1 S1 IFl�T0 9-1-1 Al,,.I Database(It B)Services„i.DB Management
9,4-1 network Elements
This Motorola Solutions Connectivity Service Order Agreement B.VIF TAORol9TER SERVICE•.... EOSIPA"rIAL
('''SOA")shalQ commence on IlWovember 22, 2024 or (ININCATE SISI,.ECT° ON BY CHEOWNG Box)
the date latest executed by the parties if incomplete (thin 'SOA
Effective Date") and terminate four (4) years after the Services
Commencement Date(the'Initial Term'),unless earlier telrrninated 13 Geospatial Routing
in accordance with the previsions of the Master Service Agreement SDI FIL F Service
dated of even date herewith, by and between the parties hereto l3 Legging Service
(hereafter the"MSA").
9.4,,,1 Network Elements
2„U2 EWITI= MLocation IDatabase(LDB)
Capitalized terms used, but not defined in this SOA are defined C.VSSTAAO9,4_t ASA SERVICE REGULATED SERVICES
elsewhere in the SOA,MSA or Applicable Tariff. (ONLY Y AIPPLPES IIF iMPILS CiRCUITS ARE BEING PURCHASED)
"Applicable Tariffs" consist of the standard Motorola Solutions
Connectivity service descriptions"pricing and other provisions filed 0 MPLS Circuits
by Motorola Solutions Connectivity or any of its Affiliates with the
appropriate state regulatory commission having jurisdiction 12 OPTIONAL L SERVICES
respecting a Service,as revised by Motorola Solutions Connectivity
from time to time. in the event an Applicable Tariff is withdrawn by Optional Services are services that are not regulated by a state
Motorola Solutions Connectivity or tariffing is no ionger permitted regulatory commission, and are not included in the Applicable
or required by the appropriate state regulatory commission, Tariffs("Optional Services").Optional Services may be ordered by
references to the Applicable Tariff shall be deemed to refer to the selecting below and are further described in the Proposal.
corresponding state allowed named document for the services
offered herein., 0 Te%146-9a1-1 Delivery Service
"Individual Case Basis" (UCS) means a service arrangement In VESTAO 9- -1 as a Service
which the regulations, rates, charges and other terms and
conditions are developed based on the specific circumstances of 3.3 E �MIS �9.���Ih�"T
the rase. Motorola Solutions Connectivity may or may not have an
equivalent service in the price list for which there is a rate,and the Regulated Services thatare sellected shall commence an a date to
quoted ICIS rates may be different than the price list rates.ICB must be mutually agreed capon between Motorola Solutions Connectivity
be provided under contract to a customer and the contract filed and Customer by execution of a written amendment hereto
(under seal) with the Commission, upon request.. All customers ('Regulated Services Commencement Date"), Optional Services
have nondiscriminatory access to requesting the service under an that are selected shall commence on a date to be mutually agreed
lCS rate. Recurring and non.-recurring charges for all services upon between Motorola Solutions Connectivity and Customer by
provided pursuant to this price list may be individualized for a execution of a written amendment hereto ("Optional services
particular Customer based on the need to respond to a unique Commencement Date').Regulated Services Commencement Gate
service application andfor market condition. All services will be and Optional Services Commencement Date are referred to herein,
offered on the:same basis to any other Customer, which has the collectively as "Services Commencement Date.' "1"he rates and
same service specifications and market conditions, charges for Services will be effective on the Services
Commencement Date.Upon completion of the term ofthis A and
° " _ any extensions thereof,and until a new SOA has been executed
between the parties, uureless Motorola has provided prior notice of
Motorola Solutions Connectivity will provide the services to changes in the(rates pursuant to Section 7 of the MESA,the monthly
Customer under this SOA as selected below ("Services"), and as (recurring charges and term shown herein shall be as follows;
further provided in Attachment 2, attached hereto and incorporated
herein("(proposal"). for Regulated and Optional Services,the monthly recurring charges
shall The the greater of.(Q the monthly recurring charge provided in
the table below;or(ii)the monthly recurring charge as adjusted by
the annual rate of the Consumer Price index published by the U.S.
Regulated services may be ordered as provided below("Reguaiated Department of i...abor,Bureau of I,,,abor Statistics,commonly known
Services'). Pricing, service descriptions and other provisions as the "Consumer Price Index for all Urban Consumers' for the
relating to the Services will be set Birth in this SOA, the MSA,and immediately preceding twelve(12)month period,and the term shall
the Applicable Tariffs. automatically extend in one(t)year successive terms.
A.VE T> ROUTER SERVICE-TRANSITIONAL L C
FLMUM
(INMCAnrE SELECTION BY CHECKINo Sox)
The rates and charges provided hereiln for Services are further
IF 9-11 f Tabulalr ocuting+91-1 ANI described in the Pricing Schedule, attached hereto and
Pie 1 or 5
!�i¢ r1i_I EI.y.E:C PORTIONS TUC}raS S1 "rFBU,S DOCUMENT T ARE cC1�SBr5Er i:.0 CONFIDENTIAL KY MOTa,BOLA
3988
Motorola SoWtilon r nll ecti m Servilice Order Agireement No. "
incorporated hero irr as Aattaac himernt 1, Regulated Services are
priced Ipursuant to the Aapl:oHcalmlle...l..aae~nfft ratans aarndtoir puulrsuuant to an G.-Q III A—L.QjH[E: AO
Vundividu,nal Case Basis arrangement, Optional Services are Ipiniu"icxd
pursr..uaarnt to the Proposal, As tuurthelr described in Section 5 of the IMSA, reagardlless of any
s'ladtiuzatlan of rates or, charges that may appirmr in this A,
a't m�lt l��l"i t,i U Uffd i°t t t l •• IV II i� V If 1 Motorola Solutions Connectivity reaserveas tl°ue rigl°nt to Increase
,l � charges as as resu.ult rot,°(i)expenses irncuulrred by l'drotarrrolaa clluutlearns
.�. ................m
Connectivity reasonably nably relating to rwjuulauto ry assessrrrents
Non recurri ng chanjes and/air advance Uaayrrnerats may Ibe recluuirred sterrrnrrnimg trorrn an order, rule or regulation of the II"ederaal
in order to provision the Services, Ad schedule of non-recurring CornmunicaVons Commission or other regaulaatrory authority. oir court
charges ar'rdlolr advance payment amounts and events'wwllnu:an such having corrnpeteunt •jurisdiction (illmcluuM ng but not liryniited to
charges aarndfor aarnouurnts are due am provided in Oe FIftilrng paayphorae, PlGC and t.0 i::' related expenses and and deaf
Schedule,,Motorola Solutions Connectivity shall provide an hiv6ce relay charges)*or(ii)the price or avaaiilalbillity of network elements
to Customer upon occurrence of each event. Any non-recuurrtumg used in the provisiinn of the Services, aniouuruts other carriers are
charges set forth in the 1116u:;irug Schedule area no i-ra ffm,mdable. required to pay'to Motorola Solutions Connectivity or the aarnnouurnt
in cCkralrnea;Solu tint~the Connectivity
riff the red to pay to other carriers
Motorola rolwtia;alyds ablr'rrnectivi is rel uuu
. lb� lY °l"i Um� II UL i�lf lq Iht�lt. ,,. Services to Customer under
this SOA.
IMornthly recurring charges ttar the Services are provided in the
Pricing Schedule. AdditiornaV charges may be rendered by other . MMUM M. MOM
Service s m .....
local exchange Icarri�r;:nr�in roornruectia"nrn with the pran�visioruiumg of g�'U-t
Emergencyervice to the Customer, It an IU3 is suuttject to tffne'u juurisdictioru of a regulatory corrnrMssio n,
each such I' B wwili be subject to changes or,modifications as the
i::emoums Served is calculated by talking tine Imost recent couurnty controlling coramrmnission rraay direct ffrorru tilrrae to firxne in the exercise
popuuiiaatuaaun as estrnnaated by the LJ. . Census Bureau data of its�umriuftfio n."Thereffbre,for this purpose,each such 9CIB wwilll he
4illlaa ��ava�f, tfn�l1 uaa� I4i �i,al karlrrcar�n deernia:d to flue a separate agreement w a respea:1 to the Services
-1 f&f::1s that serve an aveka rot'ffa:.rod in s pavficaular.Iluurisdiction,
that crosses county bouundaades„ or encoranlpaasses ornly a portion of
ra county, the rruur'rutner of persons serve-,d will l hr': determined on a
case-by-case basis, "i'he number of persons served its subject to
aaumrnuu°ai review arid sizing using the most recrarat l..U,, .. Census This SOA is rnade puursuuaar'rt to and is governed Iby the VW A.
Bureau data, Gustoirner and Motoroiaa Sollulilons ConnectlAty acknowledge and
5. agree that in the event of a conflict between any provisions of this
i U it lY �a iwurtrwg S(M, the MSA and ariy anther aalrncillaary document or, agr errnernt
relatield to this SOA,the order of precedence shail be:this OA,the
Except as otherwise provided in the proposal, invoicing and SOA attachr nelrut (if applicable),the IWSA,l' SA exhltuits„and then
paayrrnernts shaail he u'nade as set torn-i below, For Regu.uNted ancillary documents.
Servkxa s, if no lnvorcirng or l',•nayrwnent tern are. proAded, them the
ApplicatflIe Tariff applies.
F-or non-recuurding charges aaindlor advance payments, Motorola C U "t' Mll:..v1R
Solutions Connectivity shah invoice the Customer upon completion
of each milestone. For monthly recurring charges, Motorola Print Nam uYC4
d Monroe o nr Co Sheriffs ice
Solutions ConnectivitysIlwill invoice the charges tier Itie Services run .........
advance based upon the Services ornmerncerrnent flute-, and attbt gnedu�.....
the beginlning of each subsequent rn month thereafter, In the event �.-�.�._. -...... .�
that the aervlces Cornunnencernelnt Il::ate does not colincide with The V little., h dff, Date: `� +�'`�'��i.•.,.. _
beginning of an month, such month shalt/ the prorated teased on a
thirty dray caallendaar rrnorrift Payment is duos thirty( V)days net tranlmu
the date of iirnvoice. IRAOTOROLA SOLUTIONSCONNl:.:,'CT11V1TY,INC.
y prepay an non-recurring
are maid mounthlly recurring y �
chars, levies, fees,
abup provided
charges imposed exclusive of any taxes, Signed:
u.uslcaruner rnaaa
dut
simflar
by as third party
other than Motorola S ol!uubo ns Connectivity, plrint Name:. IKaa14marm „fiprd
" ._I.t._G__..C._----S-_a_._Ve...._s.__f.N.�r.e...c_t.�brtnless otherwise sbecited oru the ;articular invoice, all payments Title: ........._.,�
tMUeter
shaalll The due and payable in ILLS,Dollars,A maximum late I.myrnernt
charge of 1.5%per Irnorrtl'n aappllies to ail l.nilled balances that area not
paid by the billing date shown on the next twill Ibegirurniung t'rorn the M 0 N A:OE", I"SHEIR-IFF110FPCE
date. first due until paid in ttulL
� r
rw
:.._. .........
4-1-RCK J.WCLXLAH
Page 2 of 5
FIGHUGi aTED n'o� :;r nC w a.M"'1--Hs ImG1Cu1ME Nr'T ARE CON8W)ERED e"ClMr'Ia71E NaTrA...[By IwVC7TOG'aOr...A
Ar
". n.
3989
Motorola Sollutions Connectivity Service Order AgIree men t No,, I
A11LAQUIMENT I
PRICING SE-RliiaE
SUMMARY
VES'l A01 R01.)TER AND lltk 4-1 DELIVERY SE111VICE
(,,ojismity
. , ensiw,-s ; rjl � I I �20U g AMC
� R )
FklW' urfIrlig
➢
CII(!,AlR(,,)
82,170 $65145S IkS44,3ti6
f gl,'i'Tlltl
,V11,2114-RECI flUZlNG PAk"I(MMIrs
Ral EST'CA OIES(C)ptions)
'r,Dtal ArrwiisoA
$471,007
2,A cfwa i ce I a yi,m erq of Ye"�rattleof garnd Gil�s a t crid,rElrfR xe,1 dtIaT1 $litl,462
Oflhev(A(peed to by U e Flartes)
U52A 3 9
S�1B70"FAI jNFlC1A,DlVAkN(,,,E V14 11 S)
AA C) RE('3JRRflllG('34ARGE"S
7
'-FREGILA/0"IED SERVICES
1 o aMiR Aur rorAnt
14-1-1 Ernssget,,'cy Ssr-,ipilces Aninukell f%ats hlurnlmsr of Yeall"t (YO)HIrs 2,�4 o If 11,00a I
TcAaf 'rex rq
............................. -3)(C'm irs
'NamduuU "0'vmi
'3"l MWl W
1 AL aks I:Dtmse�[)B)S nnejce�: A A
'WA NIA
Eleirn pq
111-1-1 1 .-JINIAL- NIA
1 1�,tuflar Rouflng+fr I ANJI
g
9-1,"1 AU I)alab ise(0113)Sw%dicRs q C)S
"Janl1w,"ri'mil WA 19 IA NIA
9-1-1 1,4etwodk Elerw,,,nts
13(3euspat4al Rc.wth ig ll\lc1 ..........
O"Z PAY;:SeMce, liq C't. I N(DL
J13-1 qgliln9-ser'VJ"x'a INCL JNQ
Nlletworil� INC%,
5FTRZiS'FAVICES
T
1 'I,11, S7A""I'eofc,,4,1�, I
�VE"I S�A'F' .... ...
as a r s'�"rike
_§I�PTMM (FARC) RIV
O'll",A 11, NRCM DVANCE ARRC
m,,n,,','rr0lrAL -hlRCUk0VAP,#CE FIA"I'MU'lif"IS 6S2,469
s(pp"roUl. RAI"IC Ai''rivE I YEARS 2-4
5"'514'"in'fiw
1 0 TA I AM,aRR9RRIIuBh
Page 3 of 5
HIGHUGHTED PORTI)ONS OF'M-IS DOCUMENT ARECONSIDERIE.0 CONMENTIIAL 114Y MOFOROLA
3990
Moftwola Solutions Cown iectivity Service Order Agreernent No. I
OPTIONA RVICES
11.11.11.1.1.1.......................................��Ls r.............-........
VEISTAll 94-1 AS A SERVICE
SCHEDIJILE OF PAYIWEN-rs
HQ& f
h,10N-RECUI!tFtlN(
"rotal Amount
ler
... of
irler PSAF)
........ .
ult N", —Mr1%
TEAJ 1:1i AE(POF
ff
E �,dprrjor�t�o %
741-1-1--ll
4
S11)BTGTAL P AY AA E N'T S
011"'IM014AII S111 AVIN ES montl"Jy Q�"twl"s F:ltar 1114urnblsf cd, )V!c'Nntlhly Rate IlNhwnil�wvr,4xf f"iAxal Ain'xmv),t
m 2§2!y�qo�' posd5cmn, T oUk,
aQ'
. .. . .................
A 91-11 CpE
. . ......... ... ....
fll tl
V T" �SA"E, n�,�
V SY A
K
........................................................
1 VESTA Mom�......
ay
�'A PhC'm
VESTA SfF
'R I
I................. ....... 7 .7
pf�007'rah'drj"D �l otaJ Anusurtt
TqQr
VIE.S'TA 9� l�I
VESI'A ofrin�ex �'intnp
E .. ....
VES FA AcjW e 1 on
fir A� Axlm�Nn�[) �u,��tmu
5 ............
VIESTA,91
G-I S 44,S Ff[)Cha 1'nk'n�nc�,
-7.
..................
" :P1:31'qw, Uk Ln14 Cartol
h4fl(', ak u i Air I a Carl I ,nn
SIJ181 Q O�W
SUBTOTA,�, La Carte tenis,
i PI',ZEPA)rlldENlV Ii014M'llf 1,1VE(NOM 51'�10)
e5 54,A,X100 R4`lf
...........
Page 4 of 5
HIGHLIGHTE-D 1:101MONS OF THIS DOCUMENT ARE CONSIDERED COW IDEN11AL IBY MOTOROI A
3991
Nlotorola Solutions Connectivity Service Order Agreei-nent No. I
]-i—iffing and 3Ilirt_pL-_q_ ress Corfflrination
Billing Address: Monroe County Sheriffs Office
Emergency Communications Dept. - 911
2945 Overseas Hwy.
Marathon, FL 33050
Shipping Address: Monroe County Sheriffs Office
Emergency Communications Dept. , 911
2945 Overseas Hwy,
Marathon, FL 33050
3992
Motorola Solt,stions Connectivity Service OrderAgreennent No. I
A�rl"AQ�,iMEN
ROPOSA"
L86
[IInser IFlumposaq
Page 5 of 5
HCHLIGH]EDPOIRTMNS OF MS DOCUIMENTARE CONSDERED COMRDEENTIAL 13Y MOTORUA
3993
i
Proposal
Monroe County Shefff's Office
1W(ft Il I o1a i NGCS P,���roposal
m
fbr
Momill"I'lloe
Lill 111111111ty
Motorola Solutans Con tivily,Inc.,is a wholly owned subsidiary of Motorola Solutions,Inc.This document is protected by copyright law and international
treaties„and is tha information of Motorala Solutions Connectivity,Inc_All trademarks,service rnadrs,PAW names,brands,company names and logos
appearing in this document are the property of their respective owners.VESTAV is a registered trademark of Motorola Solutions Connectivity,Inc.
MOTOROLA,li MOTC'ROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,
L Lai and are used under limnse.All other trademarks are the property of their respective owners.O 2024 All rights reserved.
3994
*f07q0N0LA SOLIJ710AIS
J��So u t o n s nrnc. ......
500 West MonroeSfxee�
Ch• aaqo,L,60661 USA
Sepat ernbeir 27, 2024
Laura White
911 Coordinator
Moniroe County Sheriff s Office
2945 Overseas 11wy.
Marathon, F11 33050
Subject Motorola' NGCS Proposal for Monroe County
Dear.Ms.White:
Motorola Solutions Connectivity, Inc. (Idotorola), a whoHy-owned subsidiary of Motorola Solutiorm, Inc., Is
pleased to provide Monroe County Sheriffs Office this proposal for Erneirgency Servires Internet F:Iirotacof.
Network (ESInet), and Next (..3jeneratior-i Core Services (NGCS),
Motorola has over 90 years,of expedence in public safely commurflcafions, rnaHng us an industry 4eading
provider of Next Generation 9-1-1 (ING94 1)systerns,wit1h deployments ranging from large state.wide
systerns to srnaH judsdictions.We have honed our implementation arid support expertise over 20+ years of
routing 9 1-1 calk and have arnassed an Installed base of over,sixty(60) 9 1 1 s le tiv Irot.Aters, Our NG9-
1 1 call muting solubons ctArrently serve over 50 rnfflion people across North America, including over 2 rri[Ulan
peolple in Flay dda
In recognition Of M0r11r(..)e COILAnty's unique geographical challenges, we have designed a service that utilizes
Stadink satellite-based connectivity as an active second wireless pailb to the Courity's call handling Ihosts,
deUveting calls to the FISAF's, along wAh a terrestrial carrier. We believe this will assist Monroe County with
serviice confinuity in the event of an interrupi-Join of terrestriai-based IMPI S circuit connectivfty.
Motoro a is an accomplished NG9.4-1 provider that will elevate,your service and performance:
* F''Llll Ori&ating Service Provider(OSP)inigrafloins as part of the Inibal project, efirninating charges for
double routing and enabling tru(-A location-based roiAing frorn Day I UvAike other veridors,we fully
fol1low and align with NENA's vision for the cornplete migration of 0 OSPs,which,as a result rernoves
the legacy selective routers frorn the call flow.
* Provide a redundant and divers SInet. lBe ling carrier agnostic, we can provide options for network
connecti0ty skjci'n as carrier diverse MP ck-cults(where avaipab$e).
* NeWrork Security Operations Center(NSOC): Public Safety NSOC staffed 24x7x365 with experts to
beg4-w troubleshoofling prnrnediat0y.,
Customer Access Portal keeping you connected to your,system,
2022 LAS Thomas 1 O'lReHly Ilnrnovabrrn Award for the first live NG9.1-1 13 1 ocation 13ased Call
Routing kriplementation.
1'4fte of contents
usew d6clo sum olterns RFOPFaSM is sulbjsal.to the ue-wictions on s cover paqii:..
MckWa SotutiOnsCDO'PoortivityCo#pridgntioCRestilded
Page 1
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0 2023 Frost&Sullivan North Arne6can Technology Nnnovafion I eadership Award. for NGCS,,
MotorcAa will oversee all aspects of the-transition from the legacy 94 1 systern to NG9--1...1, to include the
implernentabon of Starlink equilpment and weatherproi-.)f enclosures. 'The initial trarisftional deployrnerit*11
lrOude an IP IlESInet, wNch is the foundation for ING9-"[ I capabilffies,. 1"he first new capability will Ise to route
cafts more precisely using location based routing to route the call based an the caHers to location.
During the transkion to the NG9-1-1 er,W state,we wiH provide interoperaWifty wi ES
th other,adjacent Inets
and enable rhewtypes of requests for sevvice and intAfirnedia.
Ti l-ds proposal is interided to pr viid Ihiigh-levei tinder'-standing of a typical ING9-1-1 deployment, with an
esthriate of Service costs. Motorc.Aa values the relatiorwsNps that we have Lwk over the years and looks
forward to the opporti,inity to expaind our role as a primary NG9 1 1 service pmvider.
Monroe County can feO confident ki working Mth Motorola given our expeNence and reputation in public
safety, our l3voad iresources, and our finarwial stabifity,
Our 9-1 A regional manager, I.Jsa Madden, is available to review this proposal at a firne of your convenencp,
If you have any questions, you rnay reach L usa at(207)4.68-5461
..............
Surns ereNy,
fl
Katharine Gard
Motorola Solutions ConnectiWity, Inc.
Drector,NG9 1-1 Corp Services Sales
TaWs of Contents-,
Use or disclosure of tHs proposal is subject to the restIctions on Ow Cower page,
MOtOF010 5'Odu0Y01W CQ'Inedivily ConfidenUal Resirictecl
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Table of Coinite ill ts
Section
............... ....... .......... ......... 4
1 A Enhanced Call Routing Capabiglities..................................
1.2 brtoroperability.--........ .................1...........I.......I......... ........... 5
1.2.1 M to M Interoperabillity—,............ .......... ........—..........--.......... 5
1.2.2 B to I-egacy . ............... ......... 5
1.3 Ernproved Service-,......... ......... ................... ........................... 5
Section 2
Solution
2A Solution Built on Industry Proven Tech inoiogy.. 6
2.2 Next Generatioin Core Services (NGCS)...... .................... ....... .......... ....... a
2.3 1--filth Level Solution Design .......1'.............. ............... ......7
111 MuMpie Layers of Redundancy..... .............. ........ ......
2,11.1 .............. 7
2.3.1.2 NGCS infrastruGture and FiunctioinaR Elements ............................ 8
1113 ESlinet--..... ........... 8
2.3.1 4 lFuture Emrgerlcy Badkiup Capabififies(Optional)..,,,.,,.,,,,,,.............. ....... ......�8
2.4 Componenim of the NGCS Service....,............................... ................ ........ ..............9
ZAA Originating SeMce PrWdeil'(CUSP)Traffic Migration frorn Legacy Selective Router(s)
2.4 1.1 NGCS Fiuncfiona@
2A.1 2 ..................... 10
2A.1.3 egacy Interoperabfty Connections- ........ ........ 10
2.4.1.4 AnaCyfics and Visuafizab"on IMshboard-,. .........
2.4.1.5 NSOC
14.2 lintefface to Your IExisfing Capp Handibig System ............. 11
2.5 GIS Data Readiness. ........ ................ ........... 7
Section 3
rein .....,.m.m��um��o��„ a ......I ...... ......
3.1 CS and ESI et Service.....................—........ ...... ..........13
3.2 Conditions I Assumptions........... 13
TaWe of Corytents
Use oi disclosum of Oils proposal ds subject to the restrictlons on the cover page.
Motoralm Solafions Conned!Wy Cord danrial Railrk-led
Page 3
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Monroe County ShertfFs OfficA Updated September 27,2024
Motorola's NGCS Pro;wW for Mcnroa County
Section I
i1i trod u citl 0
Motoro1ia SoWtions Connectivity, Inc. (Motorda), a who Dy owned subsidiary of motorola Solutions, lnc.
is pi cud to provide this proposW for our I4GCS Routing sen4ce (Serv�ce)and associated
I:..'-'.'.Slnet. Motorola is a 9-1-1 Service ProvWer and Cor pefitive Local Exchange Carrier(C.LEC) k'i the
statp of Rodda.
Motorota is uniquely qualified to help Monroe County rneet the ever-iincreasung demands of its
residents.We have worked closely with customers across the US for many years to support next
generation milgration,grid thus fully understand the way lof.lap requirements for this service cairn vary
from state to state.Motorola is driAng the h--itegrafion of advanced c(.,)mrrDand center sollutions to Ihelp
telecommuinicatoir's across North Arinevica solve for safer within their con'-imiuriffies,
Many PSAPs acr(.,.)ss the country havir.-%, or are in the process of migrating to, NG9-1-1 with Motorola to
achieve the following,-
* Adherence to NENA 13 standairds
* Roubirig of calis based on iocation (i.e., pocafion based routing)to reduce call transfers and
enable faster imsponse times
* Prepare for a future[involving move non-vo1ice requests for service (text, loT,social rnedia, etc.)
* ElWination of unsupported,legacy equipmient from the call flow
F;;o1loWng are some otitis key attributes of our offering.-
Enhanced Ca��l Routillng Capabillit 1 11 es
Our proposal inrJudes a NG9-1-1 call routling Wufiori to replace the legacy cail routing bekig used
today. "'I"his includes the rnigration of Originating Service
Provider(OSP)traffic frorn the legacy selective router(s) to
Our NG9---,1-1 Service. More advanced routing rules will
allow calls to automatically reiroute around outages, Key n1eirnews, of Motorola' ,S
p
offering:roviding ain improvement in resfflency and disaster
preparedness. Routing based an device pocation also Enhanced Call Routing Capabffifies
allows for wireless calls =-ning froi-rii out side your
jurisdiction to The directly routed,to the appropriate neighbor, Weror.:wrabflity Betwpen Jurisfttkxis
thus reducing caN transfers.We wffl encourage OSIPs to improved Service
upgrade their caH delivery capabififies to an P-based Cali
delivery and include the location of the call within the P Industry Proven Technology
data.
inh-OdUc5on
Use or dsolosure offtlis iuoposa is subied to Me restricgons on the cvvou page.
motomh',�j"09utions ConnedhAlY Confidenfia;Restacted
Page 4
3998
Menroe county stlefiffs C'Mos Updated Septcmber 27�2024
Motorola's I1YGCS Proposal for Monroe Coudy
111 .2 In'teropmabill"llity
11.2.1 13 to 13 Inte;o1perabflity
Irriproving flint eropeirability between agencies is a goal of the current NEE A B Standard (NENA-S 17A
010.2-2-016). Motor6a accomplishes interopeirability Il,by st,q.)poitting peer calli rroutiurng netwnrk
interconnection lbased upon meeting each peer provider at the highest level of technology tin at they will
Support
Motorola i-naintains interconnection agreements Mth all relevant OSF's and peer network providers,
which estalbfish the operational and tecWcal Interactions between the Motorola Call Routing Service
and the peer proAder/entity. Meeting the peer provider at thOr level rresiults In faster con'llract-to-five
tImefines, and Mlows peeir providers to evolve at ffieir own pacle without negative Impacts on ouir.
Customers.
To enable O'iteroperability in the fi-xm of Gall confercncMg and transfers between Motorola customers
and their neigh boring/peer PSApes,,we support a broad spectirt.im of linterconnection techinology(he.
14ENA B S1111:::1, basic SIP, TDM, and 1:::1STN). Like the approach for peer parr ovIders, we meet the peeir
PSAP at the highest level of tech nopogy flial:they can siu1,,.)port,. "Y'alking this approach provides Motorola
Call Roufing Service custorners with a trainsparent experience, regardless of the level of technology,
standards compliance, or speed of evolution at which thefir neighbor agency is moving,.
111.2.2 13 to Legacy lntiI.!,,rop eIII11,a,: billty
1111
For ad.jacent PSAPs or jurisdictions that have not rMgrated to NG9-1-1 and are sbil serviced by a
IL gay Selective Router (LSR),we offer a Legacy Selective Router Gateway( SRG), whicti supports
advanced transfer capabifities available oinly with legacy tr°unldng.
Standard in flue Motorola Call Fqoufin SeM g ce offering is the aNity to transfer all rion-13 formatted calls
(e.g., TDM, 113asic SIP, FIST14)to a legacy/analog PSAFI.
'11,3 [��Iln proved S"ervice
'The Motorola Call Routing Seivice wifli improve erinergency communications by creating the foundation
upon which additional Mforimation, inc uding new types of requestsfor seiMce, can Ibe delivered to
telecominiunica for s., In the future, our services Mil be enhanced to support inew types of inn edia, such as
images oir video, as thin'se standards becorne fitnahzed.
lin addifion, If pou have VESTA 9-1 1 call handHing, IMotorola cairn ensure operational compatibift and
provide end to end coordination of troubleshoofirig, shortening resolution!Armes arid giving the agency a
single point of contact,
Introduction
Use or disciesure of#his ptoposali is subject to tjie restrictions on the cover Ipagee,
MOWOla S019dions ConnocMy Con0dandef Resldcted
Page 5
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MOM e CWn1YSheP#r3 Offire Updalad September 27,2024
nu otorola's NGC.,,S Proposal faMmue County
Secfion 2
Solution OverVi�ew
21 Solution Bul''It on lj'Wustry Proveti Technology
I he solution is buflt on proven technology and will be delivered as a fufly managed service, iincUuding
the design, integration,test., and management, Motorola uses rediundant and geographically diverse
systern elements,witt-i no single point of falluire.
While the system operates as asingle enterprise solution, failure dornaiins einsuire security and
ir eslfiency. The solution has far rnoire capacky thain reclt.dred and can easily be scalled as inew types of
service are added.,
2,2 Next Generatiot"i Core Siervices (NG(�111111FS)i
Motoiro a delivers Next Generation g®1 'l call routing as a service, called the Motorola Call Routirig
Service,whilch will irneet a set of star-Oard Service I evel Agreements (SL As) to address your call
routing needs. The service cornpid I ses the folloWing eUements::
* Location-based 9-1 1 call routing
* OSP 9-1-1 traffic migration frorn eAsting I egacy Sf.-lective Router(s)
* NGCS Functional Elements
* Locatlion Services and GIS o.:Oerneints enabfing loc a tlon-based
* Ernergeincy Servlces II P Network (E,S Urn et)
* Anallyfics and vlsuafizaUon dashhbow d (Custorneir Web lPortal)
* 24171365 Monitodrig via ouir Public Safety Network&Security Operations Center(114SOC)
* Mot rota' NSOC anchors cyberse(Mirity rnonitoding and rnifigatlon for,our managed 114GCS
service. It does this by active.ly rnonN.)ring our systems from end to-end, 24x7x365, 1"he solution
proll:)osed for Monroe County leverages the NSOC and employs industry leading securfty tools
aimed best Ipracfices to pirevent and mitligate p ossUe thireats and attacks.
The Motorola Call Roufing Service is cornpliant with the NENA Q standards, deveraging location-based
routing functionality to identify the correct PSAP to receive the cafl, reducing call transfers and hell:)ing
,your telecornmiunicators moire, efficiently respond to requests for service. 'While today the predornkmirfll:
type of request for seir-Ace is received via voice, the Motorola Call Routing Service has the ability to
support other current and future types of requests, including text, lol, social media,, etc,
Instances of the Routing Service will be deployed n muttillple locationsfoir 1,,)rocessing to ensure that the
service will rneet 99,999%availability.
Soluffon Ovemiew
MG1,RJ GHTED PORI IONS OF1!-VS 1;OCL19WENI ARE CONSDEIRERD
CONINDENTiN BY MOTORMA
Page 6
4000
Monroe County Sheriff'--Office Updai d Seplember 27,2D24
Motorola's NGCS Proposal for Monroe CourtV
...... ..._. ................ . ............_n__. . .,,,,,,,evel
.....Solufioii Design
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Figure 2.1"' Service High ILevM Design n( rorara dentiural)
'rt,ile Motur6a Call Routing Service era a rrlrar.rrN..b ased,4 1-1 rr0 routing rararraice tt°el is loud.-prcaw^ li6;w
ginostic rarrrl operates from rrrw.rlltiuple ir.aoud availabiky rargbrl w diversified across at least Nwo (2)public
Ck�)rrd providers. Muitiiple a vailabifit" zones exist within each cloud region Oluar�serrwlii e a r�. �Nte tr.rr°
incorporates Ira to-pr rri r°(�JGrrer ity,geogr apt aptk diversity,thgh rav abbllbf and ls erigirteered with iir°r
arh°rjllar pitAnt of hamlllrrurmr to achieve , 99%operatiorlai availability.
This design phflorlrrrlp�°q sprits the rraalll flow,-frorn iregirerrrrr to the NGCS iinfrastruchire and ftjw4ionral
(:Oeirrieinitar rry lthirl .to ftie E'm�Slrael:. Motr:rrrrlra is,arrrrrotiriutarWe and tegulr ted for the telI °refforrrrrarace of
the Srrr iuce and MCI meet the Sc.rvi .e L, vel gn,:.rer ent (SIl... rr)agreed to �i r the contract.
Our dr igirr luirkidess r veirse(�ircuft/err°rrriurura/.kw: (duaral..t°rr°rrne rand/lI UrrardW't)Waarr ed)/rcrirra tl,re OSPs
sollavon c3mviawmr a rrsaxm x
I°9U4°nIIHIIIJGHIED POR]IONS OF II Fup&Sr)r,kr,r,OUta�k.NTGAFRr„6,r��'�PS@rrf,FREF'RD
r Q WPaar JO.E W�r«a'+ON.,BY WD IOrduW:.aL A
11,1896 F
4001
Monroe County Shedfrs GWI f,,e JpdaILNI SepWmber27,202.4
Mi(Morde's NGCS Pftmposa for Morroe County
across mtjlflp�e NGC S access points and across rnulfipNe gateways to minlrnl loss of call routing
capacity and services.
solution Overview
9G ILUiTED PORTIONS OF PHS DOCUMEN'T ARE CONSIDERERD
CONMEN'VIAL BY MOTOROLA
Page 8
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Wonroe County Sheffs Office. Updated Septembi.0 27,202.4
Motmda's NGCS IPgaroposallfor Monroe County
23.1,21 NGCS infrastn ichxlie arid F:Undiaiia Bernents
The NGCS design leverages geo-diversely located Cloud serving re&ns, each fully capable of routing
calIs on its own, Furthermore,each Cloud serving Iregion fincludes redundant Session lBordeir
Controllers (SBC)and firewalls that will implement the Border Control Functions (BCF), Iprovidilrng IP
network security ftw the incoming Sessilon initiation Protocol (SIP)calls, Cloud serving reglons are
finterconnectedto each other via redundant network connections.
2,11.3 E&net
The lESInet includes redundant and diverse connectivity through the use of Verizoiri IMPLS(with ATWr
last mile)and Starfink satellite internet service providing connectivity frorn'the Rhotorola Call Routing
Service to each PSAP locationicall handlirig system host location(s). SD-WAN technology will be
employed with encryption to provide secure translmit of 9-1-11 traffic.
I lowever, due to the lack of terrestrial network path diversity to existing Mar-iroe County call handling
host locations residiing in a string of islands, Monroe County has requested the use of Stairfink as a
secondary connection, provOing technology dlversity, Satelfite radio signals can be disrupted due to
various conditions(i.e.,severe weather condltions,solar flare events, antenna damage or obstruction,
etc.). However, after a maJor stoira event, satellite connerfivity may provide connectivity when a
terrestrial last mile circuft(s) Ih ave been damaged or interrupted by slgrifficant weather conditions or
other events causing disconnection to the nriainlaind.
Note: Stadink satellite Internet servlce !is a best effbit service utifiAng sateAlife-based Internet
connectivity to PSAP call dh andling host locations via radio signals to receiving antennas at PSAP
locations.Stadink will be used to supplement or replace terrestrW-based IP circuits to PSAP call
handling host locations in the event of loss of terrestrial cfircOt cmnneclivity
2 3,1 !"1 R ib re Erre c,lel ni",11,Y,Ba"i Ikup,Capablifies(Ciptiona )
Due to Monism e County's uiriique geographic posftioin and likely exposure to many weather events,
Monrce (."O'ounty may benefit from Motorola's planni(....xi CornmandCerdral Emergency IBackul.) (CC Eli)
solution for disaster recovery. CC EB AN be an 6, browser-based call-handling application that would
work on any hardware devices with a chroinniurn-based browser(device to be provided by Monroe
County. )and would not Irequlre connectivity to Monroe County's local VIPER call handling system.,
IMotorola's call routing servilce will securely delliver calls to CC EB over any network connection,
including public Wi-Fi.The traffic would be encrypted, flowing it to be transported in Ifie event,that a
public Wi Fi access point or other non-secure network must be utilized. CC EIB could be utilized
anywhere an internet connection can be found,whether mobite or fixed, whirJi is of Ipnarficular vallue
when maintaining confinuity of operations in a disaster theater.
CC IEB COUld be invoked due to a failure wilti the Primary network(ESInet), the Primary 9-1-1 System
or Workstatloins, or the physical PSAP facilrty itself, and can be activated after the Motorola call routing
service goes"live"through an arnendr-nent to the Service Order Agreement.,
sokhamowmfew
MGHIAGH TED PORMNS OF TR-AS DOCUMENT ARE CONWEIRERD
CONVIDEN NAL IBY MOTOR01A
Page 9
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Monroe County Sherift Office Updated Selpternber27,2024
Motorola's NGCS Proposal for Monroe Counl�y
2.4 Coiqponents of lb�,w 119GCS Service
2.4.1 Origirilafirig S&�,,Vte Provider (OSP), Traffic Migration fiio�n Legacy
Selective Routeri(s)
One of the most critical components of MotordWs NGCS soiution is tho migration of OSP: traffic frown
the legacy SMecfive Routers to the new i3 system [,e., the ingress Aggregation,. This is critical for the
following reasons-
1. The Service is not fully i3 uniess W of th thave been rnigrated, ff airty funding
reirnbursernent is tied to adherence to standards,thein those funds WOUld be at Tisk, if this step is
not comp lilt ed within youir iNtIA project.
2. If tl-ie legacy SMerfive Router(s)islare stfli in the it flow,the risk of failure of one(.:llf these
antiquated devices still exists and ran inegatively impact the delivery(,:)f 9-14 calls,even if the
rust of your system is "transitioined", K also makes the troubiesti(xting process moire
complicated and fime consuming.
3. if the I egacy Selective Router remains in the can flow,am afttlonal futur utover process wM
be requpred to remove the LSR thereby impacting the PSAP(s)t)eing served with another
systern CUtover process,,
4. OSP rWgratkm enaWes faster response firne by spgnifscantiy iteda.ming caH setup time defivenng
caft to t1he PSAP faster.,
Many providers leave OSP migration OUt of the initial project scope because it is an arduous task that
adds costs and can take muftiple months to Complete. When pressed, they will issue a change order
post-contract to address the gap, However, Motornla firrnly beVeves OSP lrnpgrafion to be a required
rnrnponent of an G3 NGCS dep oyment and thus it i. lmrays indkided in our.service
2A 1A N)GCS F::t,mcfia4� Be''rierits
The fofloMng are high-level descOptions of ouir NGCS functJonal eWnents and Ikey clumponents of the
solution:
* Emergency Seivices Routing Proxy I Policy Routing Function (ESRPIPRF)—This
component is a SEP proxy server,that routes the cups based on the provisioned routing poNcies
through the ESInet,
* Location Database(LDB)—This component provides the location infwmation for each caller
and c0iuiar devpce when it is not provided by the OSP.The LDE supports the inew protocols
used pin NGCS solutions as weii as legacy ALI Werfacesfor "SAP s 11-iat have not transitioned to
h,I G,9 1-1.
* Ernergency Call Routhriq 11::'uncfion(ECRF) This compoineint is the geospabal database that
uses the US data to deter lane route (Mis and response agency Ms from LoST queries.The
service layers identify the rpsponsUejurisdiction for handHng caHs based on RIDF-1_0
resolution within geographic boundades.
* Location Validation Runction (WI ) This component is where 0SPsW11 validate civic
addresses (I IS records)agapnst the GS dataset,
solution OverAew QF�1?"XNMWWW.,.A sm.unoNs
HIGHIJGHTED POR71ONS OF THIIS EMCUMENr ARE CrDNVDIERERV
CONFIDEN1 IAL BY MOTOROLA
P%]e 10
4004
Monroe County Sl%edirs office Updated Septernlmr 27.2.024
lvlotoroWs NGCS PR.VOGW for Monroe counly
* Spatiall Illmmterface(SI)—1"his component receives GIS data updates from the aut1horitativo GIS
source and provisions thern to the ICI M:::: mind LVF databases.,
* lEvnergency Sep-vices IP Network(ESInet)—The proposed ESInea is a managed IP network
'that Is vredi.hridant, secuire, and diversely Sourced., It leverages(where available)a 9 14 grade,
N.ath diverse, arid carrier,diverse WAN service between the NGCS Wrastructure and the PS.AP
call haindfing system irifrastructure locations.The use of Muftip:)Ie Protowl i zbel SwitchIng
(hAPLS)and cornmercial Internet seiMce provides scalability aim:! resillience.
Legacy Network Gateways(LING)—These components terminate the exislk-ig legacy trunks
arid circuits from the OSP,
LING availability and survivability are achieved by distrilbuflngthe ov::,rDM c1imullts across
multip lie It NGProtocol! Interworking Function(Pi )elemeints sucti that the failure of one PiF
will not Irnpact W1 the dirculits from a given owiglinating end1point. The 11 M P'IF Interconnects
to the LING-NIF via IP protocols,induding SIIP.
The t.,NG Location Iintu rwork Function (LIIF)arid LNG-N*9411 Specific Interwork kmetlovi
(NIF)exist within a HgNy available and geographically d1istributed application processing
envirciril,rient., "rhe LIF and NIF operate together and controi the interface to the t...ocation
Database (ILDIS) to add locafion to a legacy cali.,
* III,Selective Router Gateway (ILSIRG)—...lb e LSRG is used for Interconnecting the
MotoiroIla Call Routing Service to the existing legacy selective routers supporting adjacent
couribes.
* Border C'ontrol Function (11130p-`) Session Border Controflem,(SIBC)arid firewalls form the
Border-Control Functlonfoir securing the communication across the ESIInet.
* II Servews—This comporient provides SIIP c*nferencing capabillities with functional
elements deployed redundantly and diversely across the Cloud serving regions.
* Se mare Sync I Ime and Ii::'requency Reference System— This component ensuures the
accuracy and con s[s ten cy of tivne starrips added to event rocords, reports,NO events,etc The
Motorota all Routin enAce Includes this master tilme dock ellennent installed redundantly
,within each of the Cloud serving regions,which vneets the requIIrernents recon"irnended in
INIENA STA..., 026.5-202Z
N40e,r Other providers rnay relly on intemel,co run ecnutty to reach varlious time sources,,whIch creates a high level
Of risk for outage,latency,and Security concerns thereby Imaking the accuracy of time inconsistent,
2,412 1�r,iet
Our Service delivers routed 9.4-1 calls over an IP ESIriet, leveraging MP LS circuit technoIlogy arid
internet-based service through Starlink,through whiciri we create diverse avid redundant lIast-4-nile local
network connectivity to the caH harldhing systerro host site(s). Customer-defirled routIlng policies will be
created for botti normal and faillover conditions. To support transfers to and from neighboring
jurisdictions,,,a predefined nuirnber of LSRG as identified in the"Legary inter-operability
Connecttons Included" section of this prolposal, or IP connectivity wifl be Induded for the purpose of
transferring 91-1 callis to adjacent agencies.
2.4.1 rt 3 1 egacy lint11�i ope al!)Ikly corwlecb,)l is
"To sup..)port Interalperabifity and transfers to and frorn neighboring jurisdictions, a Ipred0ned nUmber of
LSRG trunks or IP coninecfivity will Nye Included for the 1puip0se of transferring 9-1-1 calls to adjacent
Solution Overview 4P nWWV.WC%1A 50f.VMW
HIGHLiGHTE-v)PORTIONS OF PIPS DOCUMENT ARE CONSMERERD
CONFIDENTIAL.BY MOTOROLA
Page 11
4005
Monroe County Sheffirs Office Updated Septem�mr 27,2024
lWaTwoWs NOC S IPmposal 11or Mom County
agencies,, For the purposes of t1his proposal,we have included 2 (two)LSIRG trunks for,.adjacent
agency transfers.
'I his proposall includes 24 months of inte roper albiOy between Monroe County aind the entities/agencies
idenfified bellow., If interoperabillity is required between otherladditional entifies, an updated proposal or
change order w0l M,m Irequired.
fo M ianil-Dade(their con version to NGC8 is expected to be cornpllete with in 12 rnonths
Z,
i 4,�14 Analyflcs and Mv 4kzafion )astiboard
The Motorolla Customer Web IPortal (CWP) is the secure, web-based interface for,Managing,
Monitoring, and Viewing the Motorola 114GCS Solution. Permission to CWP modules are persona based
Mauer eaci"i useir,
Fhe CWP provides access to Dasli-iboard, Situational Awareness, System II~teallth, NGCS Basic Reports,
Case Management (troublIe tickets & Change Management), and links to Policy Routling IRulle (PIRR)
tools aind IExternal Reporting.11--�e CWP portal provides aUthorized Ilusers the aloffity to monitor system
statistics such as 9-1-1 call routing activity, (..,,alli voVi'ie, UNUation vs. capacity, etc, in a near real,411me
display from anywhere that you have an Internet connection.
2AA 5, NSOC
The NSOC is a 24x7x365 Operations Center dedicated to pubfic safety operations and staffod with
technical Iraaouurces meeting the recornirnended DoI'..18570 Support Certifications, as well as
certifications in Cup VMware,and Microsoft technologies.As such,our personnel have the ability to
remotely troublesho(.-A and resolve Issue%they are not just"ticket takers". The MSOC rnanages all
Incidents, Mnclluding ticket hand1ling, escalations,and notifications.
Services provided by the NSOC ineJude:
* Ma nitoriing and Response
* Engagement until the issue is resolved.As the central point of contact,the NSOC ownsthe
issue aind stays engaged, provid6ng ongoing communication from the tirne of awareness through
to issue resolution
* Dispatch Management
* Know led geablie technical resources to receNe and classify user requests and irnpVernent
appropriate engagement processes to facilitate resolution
* Remote anallysis to help identify a corrective action plan
* Engagement of next-level Irrnarnagernent(Service Manager)to ensure firnelly cornimunicatiorns
* Updates to the i:11,SAPs management/sItakehollders for oingoing requests'for service
2,4.2 l iterfac our EASU;ig Call 11111111aili d ling Systel°ri
The proposed CuNG solution inclludes necessary saftware and services to deliver 9-1-1 calls routed by
the NGCS systern to as PSAP's Emergency Call HandVng Systern. As indicated in the NGCS proposal
draMngs, the NGC S point of dernaircation is the IPSAP-facing port(s) of th IESlnet. egress network
circuit PSAP'terinination router(s).
Schstion OverVww
H10 MM-4TIED PO R-flONS OF Tn AS DOCUMEN'TARE r,0NS11::.)1::ERERD
COWDEN I W BY 1100TOROLA
Page 12
4006
Monroe county shelffe omm Updated September 27,2024
[VoloroWs NW S Povioasal for Monroe Counly
I n many finstances, when implementing a view call routing solution or adding features to an existing
solutbn, their e may be upgrades and/or system configuration changes that will need to be made to
allow the eAsflng call handling equipment to interfacetam the NG9-1-1 caU routing solution. The des..igin
for,cost of, and lrnplerrientaton of such potemfial upgrades andlor system configt.urafion changes is
outside the scope of this proposa1l, and should The sourced directiy through )MUTcurrently Contracted
Emergency Call Handling System service provHer. We have prf..,viously connected our NGCS routing
to an intrado Viper v7 Call Handfirig Systern and have the knowledge of what is requireid to do so.
Data Readiness
While NIENA recommends that GIS data should attain a 98%match rate w0 Al I before moving into
NGCS, Motorola provides an MSAG fallback capability within its ECIRF,which reducestrietirne to gel:
your GIS data ready for NGCS,The ECRFILVF allows user-configuralNe dahaset priority for run atcNng
civic addresses.Our li::::;CRF will match on address pofints, street centerflines, and MSAG information for
roudngtry the correct lIDSAIP, in a hierairchical fashion.
F:Ylority should be p1iaced on the PSAP bourndary layer as this will be used for location-based routing of
Wireless calls while you continue to increase the accuracy and match rate of your GIS data's
addressing layers with the exisfing ALI database.
It is rya crnmended that the GIS data provided conforrn to NENA-STA-006: NENA Standard for NG9-1-1
G11S Data Model for the data schema of the GIS dataset t lowaver, as long as the GIS source data
supports the starldard's reqUill-ements through cross-referencing fields, our S1 will transform GIS data
into the NENA standard format for use urn the ECRF/LVF.
AJong with the tools that we provide for your GIS data maintenance and quality control, we also have
the ability to assist with data revnediatilon, We provide a GIS data assessrnent upori project initiation,
after which you rrlay choose to engage our Locaflon Servces tearn for rernediation services. Our.GIS
team is always avadableto consult with your staff regarding any issues or questlonsthat you may have.
Solution Ovenview Sexurmms
HIGHLIGH TED PORVONS OF THIS DOCUMEN r ARE CONSIDERERD
CONF lDEN TlAL BY MOTOROLA
Page 13
4007
Monme Counbr Sherhrs Officp Updated Septernber 27,2024
WOMB'S NGCS ProposW for Monrue County
Section 3
Plinicing
The follnwing section provides pjrucinq for Irnplemein'Unq the Motorola Call Routing Servkxa based on our
standard design and offering.. Our proposal outflnes what is included in the service,what costs are the
responslibility of t1le PSAIP(exclusions), and optional iterns. If the scope of the project changes,
additional costs may be requi md.
3.11,111 NGCS and ESInet 11.111111.141""omull ill'Ilv"ilce
The table below provld Ipricing for the Motoro Call Routing Service for Monroe County.
Population Served:82,170
Sorvices NRC Monthly Rate MRC
pop
Motorola Call Routi ng Serme Wth ocabon Services $471,007 $0.184 $15121
and ES11net(two terrestrU and one Starlink circuit
per cW1 handling host),24 months' 11 egacy Selective
Router Interconnection Service
Services NRC Morithly Rate Pop MRC
Legacy Selective Router[inter-conne0on Service $0 $0M45 $1,189
12 Coridillboill"is / Assiii iniIlll�)ti�olis
'I.. NRC means Non-Recurring Charge to connect for a 48--month Iperiod.
2. IMRC means Monthly Recurring Charge.,
I IF is based on a 48-month term agreement*,
4. Tev-Mnation charges will apply thr early teiunkmdon,
5. Pricing for the service reinewal beyond the initial 48-month term small be mutually agreed-to prior
toffie expiration of the initial term and may reflect MRC equaling $1,234,635,for 60 month
sollutioin as detailed In this proposal.
6. This proposal is condMoined on, and subject to,the n an xecu egotiation d etion o m f a utuafly
acceptable Master,Service Agreennent("MA")and Service Order Agreement('SOK),including
a Staternent of Work(SoW)that fiAy defines the Irnplementation and "'go live",which set forth
the applicablip terms and conditions.
7 Special costs/charges are not lnc loud ed in our propos ll nd are quoted separately if
required.
Prfthg
HfGHUGH r ED PORTIONS OF THIS DOCUIAEN-r ARE CONSWERERD
CONFIDEN'r nBY MOTOROLA
Page 14
4008
Monroe County SherUrs Ofto Updated Septernber 27,202.4
100t0rda's NGCS PiMposal Toc Wnroe Counly
8, AH prices are exclusive of applicaNe taxes,foes., and Mircharg.es,
9.. Order imu st be received no later than December 15, 2024for pri6ng to be valK,
Plicing
MGHUGHTED FIOIRT�ONS 01FIMIS DOCUMENT ARE CONSDERERD
CONF I[H.::N TIIAL By ma'rOROIA
Page 16
4009
Liz Yongue
From: Gomez-Krystal <Gomez-Krystal@MonroeCounty-FL.Gov>
Sent: Wednesday, December 4, 2024 12:51 PM
To: Ballard-Lindsey; County Commissioners and Aides; Kevin Madok; Pamela Hancock;
Senior Management Team and Aides; Liz Yongue; InternalAudit
Cc: Shillinger-Bob; Williams-Jethon; Cioffari-Cheryl; Livengood-Kristen; Rubio-Suzanne;
Pam Radloff; County-Attorney; Allen-John; Danise Henriquez; Hurley-Christine; Rosch-
Mark; Gambuzza-Dina; Beyers-John; InternalAudit; Kevin Madok; Valcheva-Svilena;
Powell-Barbara; Guerra-Cynthia
Subject: Item N1 BOCC 12/11/2024 REVISED BACKUP
Attachments: 1._DMS-P1-24-07-12_PSAP_Upgrade_Project_Contract=_MONROE_COUNTY-
updated111824_County_Clean_11.26.24.pdf, AIS 3376 N1.pdf
Categories: Orange Category
Good Afternoon,
Please be advised that the agenda item backup has been revised for item Nl.
"Approval ofthe State ofFlorida funded Agreement between Department of Management Services and Monroe
County to provide funding in the amount of$652,459.00 for Public Safety Upgrade Project DMS-PI-24-07-12
that will support essential upgrades to Public Safety Answering Points (PSAPs). "
Sincerely,
Executive Administrator
Monroe County Administrator's Office
1100 Simonton Street, Suite 2-205
Key West, FL 33040
(305)292-4441 (Office)
(305)850-8694(Cell)
Courier Stop#1
Notary Public
w.r o n r y e c_ u�n1y:�:V_e.gpy
i».c z..- Y .�.. _rn groecou�_n�.Y..-.�..:.i» .Y.
PLEASE NOTE: FLORIDA HAS A VERY BROAD RECORDS LAW. MOST WRITTEN COMMUNICATIONS TO OR FROM THE COUNTY REGARDING COUNTY BUSINESS
ARE PUBLIC RECORDS AVAILABLE TO THE PUBLIC AND MEDIA UPON REQUEST. YOUR EMAIL COMMUNICATION MAY BE SUBJECT TO PUBLIC DISCLOSURE.
1
N1
BOARD OF COUNTY COMMISSIONERS
COUNTY of MONROE i Mayor Holly Merrill Raschein,District 5
The Florida Keys Mayor Pro Tern James K.Scholl,District 3
Craig Cates,District 1
Michelle Lincoln,District 2
' David Rice,District 4
Board of County Commissioners Meeting
December 11, 2024
Agenda Item Number: N1
2023-3376
BULK ITEM: Yes DEPARTMENT: Sheriffs Office
TIME APPROXIMATE: STAFF CONTACT: Julia E. Todd
N/A
AGENDA ITEM WORDING: Approval of the State of Florida-funded Agreement between
Department of Management Services and Monroe County to provide funding in the amount of
$652,459.00 for Public Safety Upgrade Project DMS-P1-24-07-12 that will support essential upgrades
to Public Safety Answering Points (PSAPs).
ITEM BACKGROUND:
The State of Florida Department of Management Services appropriated general revenue funds in the
amount of$12,000,000.00 from the Emergency Communications Trust Fund to fund Public Safety
Answering Point (PSAP)upgrades. Department of Management Services and the Emergency
Communications Board has approved the amount of$652,459.00 to fund the Public Safety Upgrade
Project DMS-P1-24-07-12 in Monroe County as part of the Region 6 Core Services project. Vendor
services will by provided by Motorola Solutions. It will provide Monroe County with the necessary
connectivity to send and receive 911 calls from other counties in Region 6 in the event of a disaster. It
will also upgrade our in-county 911 call taking services. It will provide additional redundancy in the
form of a Starlink connection as well as redundant Tertiary lines for all Monroe County 911 Public
Safety Answering Points.
PREVIOUS RELEVANT BOCC ACTION:
None.
INSURANCE REQUIRED:
No
CONTRACT/AGREEMENT CHANGES:
N/A
STAFF RECOMMENDATION: Approval of the funding agreement that will be administered by the
Monroe County Sheriffs Office on behalf of Monroe County.
1
DOCUMENTATION:
DMS-P 1-24-07-12 PSAP Upgrade Project Contract- MONROE COUNTY-updatedl I 1824(County
Clean 11.26.24).pdf
1.—DMS-PI-24-07-12—PSAP_Upgrade_Project Contract---MONROE—COUNTY-
updated I 11 824_C ounty_C lean 11.26.24.pdf
FINANCIAL IMPACT:
No Ad-valorem tax funds will be used in the funding of this project.
2
Department of 4050 Esplanade Way
MANAGE ENT Tallahassee, FL 32399-0950
850-488-2786
N Ron DeSantis Governor
SERVICES
We serve those who serve Florida ,
Pedro Allende, Secretary
STATE-FUNDED AGREEMENT
FOR
PSAP UPGRADE PROJECT
DMS-P1-24-07-12
BETWEEN
THE STATE OF FLORIDA
DEPARTMENT OF MANAGEMENT SERVICES
AND
MONROE COUNTY
STATE-FUNDED AGREEMENT
This State-Funded Agreement (Agreement) is between the Florida Department of
Management Services (Department), 4030 Esplanade Way, Tallahassee, Florida, 32399 and
Monroe County (Recipient), 1100 Simonton St., Suite 205, Key West, FL 33040.
The Department and Recipient agree as follows:
(1) AUTHORITY
A. The Department has been appropriated general revenue funds for the State fiscal year
2024-2025, specifically appropriation line item #2971, the nonrecurring sum of
$12,000,000 from the Emergency Communications Trust Fund, Chapter 2024-231,
Laws of Florida, to fund Public Safety Answering Point (PSAP) Upgrades. The
Department has the authority, in accordance with section 282.702 Florida Statutes
(F.S.), to enter into this Agreement and to disburse the appropriated funds to the
Recipient under the terms and conditions set forth below.
B. In accordance with section 215.971, F.S., the Department has the authority to monitor
the portion of the State of Florida appropriated funds for the PSAP upgrades.
(2) LAWS, RULES, REGULATIONS, AND POLICIES
A. This Agreement is executed and entered into in the State of Florida and will be
performed, construed, and enforced in accordance with the laws, rules, and
regulations of the State of Florida. Each party will perform its obligations in accordance
with the terms and conditions of this Agreement.
B. The parties shall be governed by all applicable State and Federal laws, rules, and
regulations, including but not limited to those identified in Attachment B — Program
Statutes and Regulations. Any express reference in this Agreement to a statute, rule,
or regulation in no way implies that no other statute, rule, or regulation applies.
(3) CONTACT
A. In accordance with section 215.971(2), F.S., the Department's Grant Manager is
responsible for enforcing the performance of this Agreement's terms and conditions
and will serve as the Department's liaison with the Recipient. As part of the duties, the
Grant Manager for the Department will:
i. Monitor and document Recipient performance of the terms of this Agreement;
ii. Review and document all deliverables for which the Recipient requests payment;
and,
iii. Reconcile and verify all funds received against all funds expended during the
agreement period and produce a final reconciliation report which identifies any
funds paid in excess of the expenditures incurred by the Recipient.
B. Grant Managers
i. The name and address of the Department's Grant Manager responsible for the
administration of this Agreement is:
Sarah Mashburn
Grant Manager
4030 Esplanade Way
Tallahassee, Florida 32399
DMS-P1-24-07-12 Page 2 of 17
(850) 414-2723
Sarah.Mashburn@dms.fl.gov
ii. The name and address of the Recipient's Agreement Manager responsible for the
administration of this Agreement is:
Julia Todd
911 Database Coordinator
2945 Overseas Hwy., Marathon, FL 33050
(305) 289-6035
jtodd@keysso.net
With copies of correspondence/reports sent to:
Christine Hurley, Monroe County Administrator
1100 Simonton St., Suite 205, Key West, FL 33040
County_Administrator@MonroeCounty-fl.gov
C. The Recipient's Agreement Manager is responsible for monitoring the performance of
this Agreement's terms and conditions and will serve as the Recipient's liaison with
the Department. As part of the duties, the Agreement Manager for the Recipient shall
provide the Department with all reports in accordance with Section 15, Reports, of this
Agreement, as well as any other required reports or documents under this Agreement.
D. In the event that different Managers or addresses are designated by either party after
execution of this Agreement, a notice of the name, title, and address of the new
Manager will be provided to the other party in writing. Such changes do not require a
formal written amendment to the Agreement.
(4) TERMS AND CONDITIONS
This Agreement consists of this State-Funded Agreement and all incorporated
attachments and exhibits, which set forth the entire understanding of the parties and
supersede all prior agreements and understanding related to the subject matter thereof.
(5) EXECUTION
This Agreement may be executed in any number of counterparts, each of which, when
executed and delivered, shall constitute a duplicate original, but all counterparts together
shall constitute a single agreement.
(6) MODIFICATION
Either party may request a modification of provisions of this Agreement via a formal
amendment, which shall be valid only when in writing, signed by each of the parties, and
attached to the original version of this Agreement.
(7) SCOPE OF WORK
The Recipient shall perform the work in accordance with Attachment A, Scope of Work
and Budget, of this Agreement.
(8) PERIOD OF AGREEMENT
A. In accordance with section 215.971(1)(d), F.S., the Recipient may expend funds
authorized by this Agreement only for allowable costs from obligations incurred during
the Agreement period. This Agreement shall begin upon execution by both parties or
July 1, 2024, whichever is later and shall end on June 30, 2025, unless:
DMS-P1-24-07-12 Page 3 of 17
i. The Department requests and receives from the Florida Legislature an extension
for one (1) year to reflect changes to the funding source; or
ii. The Agreement is terminated earlier in accordance with Section 20, Termination,
of this Agreement.
B. The Department does not guarantee an extension or renewal of this Agreement or
funding beyond the term of this Agreement and shall not, absent legislative approval
of funding, be obligated to extend this Agreement beyond June 30, 2025. This
Agreement may be renewed on a yearly basis, contingent upon a specific
appropriation by the Legislature. Renewals must be in writing, subject to the same
terms and conditions as set forth in the initial contract, made by mutual agreement,
and will be contingent upon satisfactory fiscal and programmatic performance
evaluations as determined by the Department, and subject to the availability of funds.
(9) FUNDING
A. Funding for this Agreement consists of the awarded state resources set forth in the
below-listed Exhibit 1, Audit Requirements.
B. The method of payment for this Agreement is cost reimbursement or rural payment
pursuant to section 215.971(1)(h), F.S. and subject to the availability of funds.
C. In accordance with Legislative Appropriation line item #2971, Chapter 2024-231, Laws
of Florida, funds shall only be used to reimburse Recipient expenditures or pay for
allowable costs incurred by a Rural Recipient for Recipient's implementation of NGCS
Implementation.
D. The State of Florida's performance and obligation to pay under this Agreement is
contingent upon an annual appropriation by the Legislature.
E. The Department will reimburse or provide rural payment to the Recipient only for
allowable costs incurred during the Agreement period by the Recipient for the
successful completion of each deliverable. The maximum reimbursement amount for
the entirety of this Agreement is $652,459.00.
F. The Department will review any request for reimbursement or rural payment by
comparing the documentation provided by the Recipient's Agreement Manager
against a performance measure, outlined in Attachment A, that clearly delineates:
i. The required minimum acceptable level of service to be performed; and,
ii. The criteria for evaluating the successful completion of each deliverable.
G. For the purposes of this Agreement, the Department shall consider payments made
by Recipient to be improper under the following circumstances:
i. Any payment that should not have been made or that was made in an incorrect
amount (including overpayments and underpayments) under statutory,
contractual, administrative, or other legally applicable requirements.
ii. Any payment to an ineligible party, any payment for an ineligible good or service,
any duplicate payment, any payment for a good or service not received (except
for such payments where authorized by law), any payment that does not account
for credit for applicable discounts, and any payment where insufficient or lack of
documentation prevents a reviewer from discerning whether a payment was
proper.
DMS-P1-24-07-12 Page 4 of 17
iii. Any payment for Management Consulting or Feasibility Studies.
(10) REQUEST FOR REIMBURSEMENT
A. Subject to the funding limitations of this Agreement, the Department shall reimburse
the Recipient only for allowable costs resulting from incurred obligations pursuant to
section 216.301, F.S., in furtherance of the successful completion of deliverables
outlined in Attachment A and further defined in the Recipient's NGCS
Implementation contract. The Recipient may submit more than one (1) request for
reimbursement under this deliverable. However, no reimbursement shall duplicate
any previous reimbursement.
B. Recipient will submit a request for reimbursement (See Attachment D, Request for
Reimbursement of Funds), by email to the Grant Manager, not to exceed once per
month.
C.All bills for fees or other compensation for services or expenses shall be submitted
in detail sufficient for a proper pre-audit and post-audit thereof and shall be
accompanied by all supporting documentation required for reimbursement including,
but not limited to, copies of purchase orders and paid vouchers, invoices, copies of
check processing, and journal transfers. Reimbursement claims shall include only
expenditures claimed against the awarded funding amount. Requests for
reimbursement for Recipient Deliverable 2 of Attachment A, must also contain copies
of Recipient's documented inspection of activities or project milestones performed
under Recipient Deliverable 3 to verify the components meet or exceed Recipient's
Contract for the NGCS Implementation procured under Recipient Deliverable 1.
D. The Department shall not process requests for reimbursement for payments made
by Recipient that are deemed as improper payments as set forth in Section 9,
Funding, of this Agreement.
E. Submission of final documents and submission for closeout of the funding does not
affect the Department's right to disallow costs and recover funds based on an audit
or financial review. The final request for reimbursement and supporting
documentation for incurred obligations pursuant to section 216.301, F.S., shall be
submitted to the Department no later than August 15, 2025.
F. The Department is not liable for approval of reimbursement by the Department of
Financial Services (DFS), and Recipient is responsible for ensuring purchases and
invoices are in conformance with DFS requirements. Recipient agrees to comply
with the State of Florida Reference Guide for State Expenditures, available at:
https://www.myfloridacfo.corn/docs-sf/accounting-and-auditing®libraries/state®
agencies/reference-guide®for®state-ex2enditures.pdf.
G.Any travel expense bills are not permissible or allowable under this Agreement.
(11) RURAL COMMUNITY OR RURAL AREA OF OPPORTUNITY REQUEST FOR
PAYMENT
A. Pursuant to section 215.971(1)(h), F.S., if the Recipient is a Rural Community or
Rural Area of Opportunity as those terms are defined in section 288.0656(2). F.S.,
("Rural Recipient"), a Rural Recipient may request that the Department provide for
the payment of invoices for verifiable and eligible performance that has been
completed in accordance with the terms and conditions set forth in this Agreement
("rural payment"). Prior to, or in conjunction with, such a rural payment request, a
DMS-P1-24-07-12 Page 5 of 17
Rural Recipient shall submit documentation to the Department sufficiently
demonstrating the financial hardship of the Rural Recipient.
B. A Rural Recipient shall submit its request to elect to receive rural payment, including
any financial hardship documentation, in writing to the Department's Grant Manager
specified in the Agreement. Following demonstration of financial hardship and the
initial request to elect to receive rural payment, subsequent requests for payment
and all necessary documentation, including the Attachment I, Request for Payment
to Rural Communities or Rural Areas of Opportunity, for incurred and appropriate
costs shall be submitted in writing to the Department's Grant Manager.
C. The Rural Recipient is responsible for ensuring all documentation related to Rural
Recipient's Project is readily available to the Department upon request and is in
conformance with the DFS requirements. Rural Recipient will submit requests for
rural payment, including Attachment I, Request for Payment to Rural Community
Communities or Rural Areas of Opportunity, on a monthly basis to the Department's
Grant Manager. All bills for fees or expenses shall be submitted in detail sufficient
for a proper pre-audit and post-audit thereof and shall be accompanied by all
supporting documentation required for payment including, but not limited to, copies
of purchase orders, invoices, and any other expenditure justifications, along with any
copies of Recipient's documented inspection of activities performed under Recipient
Deliverable 3 to verify the components meet or exceed Recipient's NGCS
Implementation contract procured under Recipient Deliverable 1.
D. The Department shall not process requests for rural payments made by Recipient
that are deemed as improper payments as set forth in Section 9, Funding, of this
Agreement.
E. Submission of final documents and submission for closeout of the funding does not
affect the Department's right to disallow costs and recover funds based on an audit
or financial review.The final request for rural payment and supporting documentation
for incurred obligations pursuant to section 216.301, F.S. shall be submitted to the
Department no later than August 15, 2025.
F. Funds provided to a Rural Recipient via rural payment shall only be used for
allowable costs incurred by a Rural Recipient pursuant to section 216.301, F.S., in
the successful completion of each deliverable outlined in Attachment A and defined
in the NGCS Implementation contract. Funds provided shall not exceed the amount
specified in Section 9, Funding, and Exhibit 1, Audit Requirements, of this
Agreement.
F. Funds provided to a Rural Recipient via rural payment shall only be used for
expenditures directly related to Recipient's NGCS Implementation contract as
specified in the Agreement.
G.The Recipient shall provide additional reports and information identified in
Attachment I, Request for Payment to Rural Community or Rural Area of
Opportunity, as requested by the Department's Grant Manager.
(12) RECORDS
A. Pursuant to section 20.055(5), F.S., the Recipient and its subcontractors (if any)
understand and shall comply with their duty to cooperate with the Department's
Inspector General in any investigation, audit, inspection, review, or hearing.
DMS-P1-24-07-12 Page 6 of 17
B. As required by section 215.97, F.S., and Florida Administrative Code Rule 691-5.006,
the Department, the Chief Inspector General for the State of Florida, the Florida
Auditor General, or any of their authorized representatives, shall enjoy the right of
access to any documents, financial statements, papers, or other records of the
Recipient which are pertinent to this Agreement, in order to make audits,
examinations, excerpts, and transcripts. The right of access also includes timely and
reasonable access to the Recipient's personnel for the purpose of interview and
discussion related to such documents.
C. The Recipient shall maintain any books, records, or documents for the Recipient and
for all subcontractors to be paid from funds provided under this Agreement, in
accordance with generally accepted accounting procedures and practices which
sufficiently and properly reflect all expenditures of funds provided by the Department
under this Agreement, in a form sufficient to determine compliance with the
requirements and objectives of this Agreement, and all other applicable laws and
regulations.
D. The Recipient will retain sufficient records demonstrating its compliance with the
terms of this Agreement for the longer of, a period of at least five (5) years from the
date the audit report is issued, or the period required by the General Records
Schedules maintained by the Florida Department of State, available at:
https://dos.myflorida.com/library-archives/records-management/general®records-
schedules/. The Recipient shall allow the Department, or its designee, DFS, or
Auditor General access to such reports upon request and shall ensure that audit
working papers are made available upon request by the Department or its designee,
Chief Financial Officer, or Auditor General, for a period of three (3) years from the
date the audit report is issued unless extended in writing by the Department.
E. In accordance with section 216.1366, F.S., the Department is authorized to inspect
the: (a) financial records, papers, and documents of the Recipient that are directly
related to the performance of this Agreement or the expenditure of state funds; and
(b) programmatic records, papers, and documents of the Recipient which the
Department determines are necessary to monitor the performance of the Contract
or to ensure that the terms of this Agreement are being met. The Recipient shall
provide such records, papers, and documents requested by the Department within
10 Business Days after the request is made.
(13) PUBLIC RECORDS
A. The Recipient is required to comply with the State of Florida's Public Records Law,
which provides a right of access to the records of the state and local governments.
The Recipient shall:
i. Keep and maintain public records required to perform the services
contemplated in this Agreement;
ii. Upon request from the Department's custodian of public records, provide the
Department with a copy of the requested records or allow the records to be
inspected or copied within a reasonable time at a cost that does not exceed the
cost provided in Chapter 119, F.S., or as otherwise provided by law;
iii. Ensure that public records that are exempt or confidential and exempt from
public records disclosure are not disclosed except as authorized by law for the
duration of the contract term and following the completion of the Contract if the
Recipient does not transfer the records to the public agency;
DMS-P1-24-07-12 Page 7 of 17
iv. Upon completion of the Contract, transfer, at no cost, to the Department all
public records in possession of the Recipient or keep and maintain public
records required by the Department to perform the service. If the Recipient
transfers all public records to the public agency upon completion of the
Agreement, the Recipient shall destroy any duplicate public records that are
exempt or confidential and exempt from public records disclosure requirements.
If the Recipient keeps and maintains public records upon completion of the
Agreement, the Recipient shall meet all applicable requirements for retaining
public records. All records stored electronically must be provided to the
Department, upon request from the Department's custodian of public records,
in a format that is compatible with the information technology systems of the
Department; and
V. IF THE RECIPIENT HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, F.S., TO THE
RECIPIENT's DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS AGREEMENT, CONTACT THE
CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE
NUMBER, EMAIL ADDRESS AND MAILING ADDRESS
PROVIDED IN SECTION 3, CONTACT, OF THE
AGREEMENT.
B. The Department reserves the right to unilaterally cancel this Agreement if the
Recipient refuses to allow public access to all documents, papers, letters, or other
material subject to the provisions of Chapter 119, F.S., which the Recipient created
or received under this Agreement.
(14) AUDITS
A. In the event the Recipient expends $750,000.00 or more in-state financial
assistance during its fiscal year, the Recipient must have a State single or project-
specific audit conducted in accordance with section 215.97(2)(a), F.S.; applicable
DFS rules; and Chapter 10.550, Rules of the Auditor General.
B. In connection with the audit requirements, the Recipient shall ensure that the audit
complies with the requirements of section 215.97, F.S. This includes submission of
a financial reporting package as defined by section 215.97, F.S., and Chapter
10.550, Rules of the Auditor General.
The Recipient shall send copies of reporting packages required under this
paragraph directly to each of the following:
The Department of Management Services
Office of the Inspector General
4050 Esplanade Way
Tallahassee, Florida 32399-0950
The Auditor General
Room 401, Claude Pepper Building
111 West Madison Street
Tallahassee, Florida 32399-1450
DMS-P1-24-07-12 Page 8 of 17
C. If Recipient expends less than $750,000.00 in state financial assistance in its fiscal
year(for fiscal years ending September 30, 2004, or thereafter), an audit conducted
in accordance with the provisions of section 215.97(2)(a), F.S., is not required. In
the event that Recipient expends less than$750,000.00 in state financial assistance
in its fiscal year and elects to have an audit conducted in accordance with the
provisions of section 215.97(2)(a), F.S., the cost of the audit must be paid from the
nonstate entity's resources (i.e., the cost of such an audit must be paid from the
Recipient's resources obtained from other than State entities).
D. This section does not limit the authority of the state awarding agency to conduct or
arrange for the conduct of additional audits or evaluations of state financial
assistance or limit the authority of any State awarding agency inspector general,
the Auditor General, or any other state official.
E. If an audit shows that all or any portion of the funds disbursed were not spent in
accordance with the conditions of this Agreement, the Recipient shall be held liable
for reimbursement to the Department of all funds not spent in accordance with these
applicable regulations and Agreement provisions within thirty (30) days after the
Department has notified the Recipient of such non-compliance.
F. The Recipient shall have all audits completed by an independent auditor, which is
defined in section 215.97(2)(i), F.S., as "an independent certified public accountant
licensed under chapter 473" and conducted in accordance with section 215.97,
F.S.; applicable rules of the Department of Financial Services; and Chapter 10.550,
Rules of the Auditor General. The independent auditor shall state that the audit
complied with the applicable provisions noted above.
G. Upon completion of the audit, a copy of the audit report and financial reporting
package must be received by the Department and the Auditor General no later than
nine (9) months from the end of the Recipient's fiscal year.
(15) REPORTS
A. The Recipient shall provide the Department's Grant Manager with quarterly reports
and an administrative closeout report as provided in Attachment E, Quarterly
Report, and Attachment H, Final Administrative Closeout Report. These reports
shall include the current status and progress of the Recipient and its Contractor(s)
and subcontractor(s) in completing the work described in Attachment A, the
expenditure of funds under this Agreement, and any other information requested
by the Department.
B. Quarterly reports are due to the Department no later than thirty (30) days after the
end of each quarter of the program year. They shall be sent each quarter after
execution of this Agreement until submission of Attachment H. The ending dates
for each quarter of the program year are March 31, June 30, September 30, and
December 31.
C. The completed Attachment H is due sixty (60) days after the termination of this
Agreement or sixty (60) days after completion of the activities contained in this
Agreement, whichever first occurs.
D. If all required reports and copies are not sent to the Department or are not
completed in a manner acceptable by the Department, the Department may
withhold further payments until they are completed or may take other action as
DMS-P1-24-07-12 Page 9 of 17
stated in Section 19, Remedies. "Acceptable by the Department" means that the
work product was completed in accordance with the terms in Attachment A.
E. The Recipient shall provide additional program update information identified in
Attachment E, Quarterly Report, or information that may be required by the
Department.
F. The Recipient shall provide additional reports and information identified in
Attachment D, Request for Reimbursement of Funds, as requested by the
Department's Grant Manager.
(16) MONITORING
A. The Recipient shall monitor its performance under this Agreement, as well as that
of its Contractor(s), subcontractor(s), and/or consultants who are paid from funds
provided under this Agreement, to ensure that time schedules are being met, the
schedule of deliverables and Scope of Work are being accomplished within the
specified time periods, and other performance goals are being achieved. In
addition, the Recipient shall perform a review of each function or activity in
Attachment A of this Agreement and of the activities reported in the quarterly
reports.
B. In addition to reviews of audits, monitoring procedures may include, but shall not
be limited to, on-site visits by Department staff, limited scope audits, and other
procedures. The Recipient agrees to comply and cooperate with any monitoring
procedures and processes deemed appropriate by the Department. In the event
that the Department determines that a limited scope audit of the Recipient is
appropriate, the Recipient agrees to comply with any additional instructions
provided by the Department to the Recipient regarding such audit. The Recipient
further agrees to comply and cooperate with any inspections, reviews,
investigations, or audits deemed necessary by the Florida Chief Financial Officer
or Auditor General. In addition, the Department will monitor the performance and
financial management of the Recipient throughout the Agreement term.
(17) LIABILITY
A. The Recipient is solely responsible to parties it deals with in carrying out the terms
of this Agreement and, subject to the limitation of section 768.28, F.S., Recipient,
through assurances made by the Monroe County Sheriff's Office, shall hold
Department harmless against all claims of whatever nature by third parties arising
from work performed under this Agreement.
B. Recipient, a subdivision as defined in section 768.28, F.S., agrees, through
assurances made by the Monroe County Sheriff's Office, to be fully responsible for
its negligent or tortious acts or omissions which result in claims or suits against the
Department and agrees, through assurances made by the Monroe County Sheriff's
Office, to be liable for any damages proximately caused by the acts or omissions
to the extent set forth in section 768.28, F.S. Nothing in this Agreement is intended
to serve as a waiver of sovereign immunity by any Recipient to which sovereign
immunity applies. Nothing in this Agreement may be construed as consent by a
state agency or subdivision of the State of Florida to be sued by third parties in any
matter arising out of any contract.
DMS-P1-24-07-12 Page 10 of 17
(18) DEFAULT
If any of the following events occur ("Events of Default"), all obligations on the part of
the Department to make any further payment of funds shall, if the Department elects,
terminate and the Department has the option to exercise any of its remedies set forth
herein. However, the Department may make payments or partial payments after any
Events of Default without waiving the right to exercise such remedies and without
becoming liable to make any further payment:
A. If any warranty or representation made by the Recipient in this Agreement or any
previous agreement with the Department is or becomes false or misleading in any
respect.
B. If the Recipient fails to keep or perform any of the obligations, terms, or covenants
in this Agreement with the Department and has not cured them in a timely fashion
or is unable or unwilling to meet its obligations under this Agreement.
C. If material adverse changes occur in the financial condition of the Recipient at any
time during the term of this Agreement, and the Recipient fails to cure this adverse
change within thirty (30) days from the date written notice is sent by the
Department.
D. If any reports required by this Agreement have not been submitted to the
Department or have been submitted with incorrect, incomplete, or insufficient
information.
E. If the Recipient has failed to perform and complete on time any of its obligations
under this Agreement.
(19) REMEDIES
If an Event of Default occurs, then the Department shall provide a written notice to the
Recipient and may exercise any one or more of the following remedies, either
concurrently or consecutively:
A. Terminate this Agreement pursuant to the terms in Section 20, Termination, of this
Agreement;
B. Withhold or suspend the payment of all or any part of a request for reimbursement
or rural payment until the Recipient cures the event of default identified in the
written notice;
C. Exercise any corrective or remedial actions, including but not limited to:
i. Request Recipient cure the default;
ii. Request additional information from the Recipient to determine the reasons for
or the extent of non-compliance or lack of performance;
iii. Issue a written warning to advise that more serious measures may be taken if
the situation is not corrected;
iv. Advise the Recipient to suspend, discontinue, or refrain from incurring costs
for any activities in question; or,
v. Require the Recipient to reimburse the Department for the amount of costs
incurred for any items determined to be ineligible.
D. Exercise any other rights or remedies which may be available under law.
DMS-P1-24-07-12 Page 11 of 17
Pursuing any of the above remedies will not stop the Department from pursuing any
other remedies in this Agreement or provided at law or in equity. If the Department
waives any right or remedy in this Agreement or fails to insist on strict performance by
the Recipient, it will not affect, extend or waive any other right or remedy of the
Department, or affect the later exercise of the same right or remedy by the Department
for any other default by the Recipient.
(20) TERMINATION
A. If the performance of the Contractor is not in compliance with the Agreement
requirements, the Department may:
i. Unilaterally terminate this Agreement for cause after ten (10) days of a written
notice of the termination,
ii. Notify the Contractor of the non-compliance and require correction within a
specified time; otherwise, the Contract will terminate at the end of such time;
or
iii. Take other action deemed appropriate by the Department.
The notice shall be effective when placed in the United States, first-class mail,
postage prepaid, by registered or certified mail return receipt requested, to the
address in Section 3, Contact, herein.
B. The Department may unilaterally terminate this Agreement for Recipient's refusal
to permit public access to any document, paper, letter, or other material subject to
disclosure under Chapter 119, F.S., as amended, unless exempt from section
24(a) of Article I of the State Constitution and section 119.071, F.S., or applicable
State or federal law.
C. The Department may unilaterally terminate this Agreement for convenience by
providing the Recipient with thirty (30) calendar days prior written notice.
D. The parties may agree to terminate this Agreement for their mutual convenience
through a written amendment of this Agreement. The amendment will state the
effective date of the termination and the procedures for proper closeout of the
Agreement.
E. In the event that this Agreement is terminated, the Recipient shall not incur new
obligations for the terminated portion of the Agreement after the Recipient has
received the notification of termination.
F. Upon notice of termination, the Recipient will cancel as many outstanding
obligations as possible. Costs incurred after the receipt of the termination notice
are disallowed. The Recipient shall not be relieved of liability to the Department
because of any breach of Agreement by the Recipient. The Department may, to
the extent authorized by law, withhold payments to the Recipient for the purpose
of set-off until the exact amount of damages due to the Department from the
Recipient, is determined exclusively by the Department
(21) RESULTING THIRD PARTY CONTRACT AND SUBCONTRACTS
A. The Recipient may contract with third parties to perform work in furtherance of
Recipient's NGCS Implementation contract. The Recipient, through assurances
DMS-P1-24-07-12 Page 12 of 17
from the Monroe County Sheriff's Office, will be fully responsible for the satisfactory
completion of all work performed under any third-party Contract(s).
B. With the Recipient's approval, the Recipient's Contractor may subcontract work
performed in furtherance of the NGCS Implementation contract, and the
Recipient's Contractor will be fully responsible for satisfactory completion of all
subcontracted work.
C. The Recipient, through assurances made by the Monroe County Sheriff's Office,
agrees all Recipient contracts or subcontracts for which the State Legislature is in
any part a funding source shall contain language requiring Contractor(s) or
subcontractor(s) who are paid from funds provided under this Agreement (i) to be
bound by the terms of this Agreement; (ii) be bound by all applicable State, and
federal laws and regulations including, but not limited to, section 215.971, F.S. and
Rule 691-5.006(2), FAC; and (iii) hold the Department and Recipient harmless
against all claims of whatever nature arising out of the performance of work under
this Agreement, to the extent allowed and required by law.
D. All Recipient contracts or subcontracts for which the State Legislature is in any part
a funding source shall contain language to provide for termination with reasonable
costs to be paid for eligible contract work completed prior to the date the notice of
suspension or termination was received by the Recipient. Any cost incurred after
a notice of suspension or termination is received by the Recipient may not be
funded with funds provided under this Agreement unless previously approved in
writing by the Department. All Recipient contracts and subcontracts, through
assurances made by the Monroe County Sheriff's Office, shall contain provisions
for termination for cause or convenience and shall provide for the method of
payment in such event.
E. The Recipient, through the Monroe County Sheriff's Office, shall document in its
Quarterly Report, Attachment E, the Contractor and/or subcontractor's progress in
performing its work under this Agreement. For each Contractor or subcontractor,
the Recipient, through the Monroe County Sheriff's Office, shall provide a written
statement to the Department as to whether that Contractor or subcontractor is a
minority business enterprise, as defined in section 288.703, F.S.
(22) ATTACHMENTS
A. All attachments and exhibits listed below are incorporated in their entirety into this
Agreement.
B. This Agreement has the following attachments:
Exhibit 1 —Audit Requirements
Attachment A—Scope of Work and Budget
Attachment B— Program Statutes and Regulations
Attachment C —Statement of Assurances
Attachment D — Request for Reimbursement of Funds
Attachment E—Quarterly Report
Attachment F—Warranties and Representations
Attachment G —Certification Regarding Debarment
Attachment H — Final Administrative Closeout Report
Attachment I — Request for Payment to Rural Community or Rural Area of
Opportunity (Rural Payment)
DMS-P1-24-07-12 Page 13 of 17
C. In the event of any of these documents conflict, the conflict will be resolved in the
following order of priority (highest to lowest):
• Amendments to this Agreement in reverse order.
• Attachment A.
• This Agreement and Attachments B through I, in order.
(23) RETURN OF FUNDS
All refunds or repayments due to the Department under this Agreement are to be made
payable to the order of"Department of Management Services" and mailed directly to
the following address:
Department of Management Services
Financial Management Services
4050 Esplanade Way
Tallahassee, Florida 32399-0950
In accordance with section 215.34(2), F.S., if a check or other draft is returned to the
Department for collection, the Recipient shall pay the Department a service fee of
$15.00 or five percent (5%) of the face amount of the returned check or draft,
whichever is greater.
(24) 911 PROVISIONS
A. Pursuant to s. 365.177, F.S., the Department developed a plan to upgrade all 911
PSAP(s) within the state to allow the transfer of an emergency call from one local,
multijurisdictional, or regional 911 system to another local, multijurisdictional, or
regional 911 system in the state. Such transfer should include voice,text message,
image, video, caller identification information, location information, and additional
standards-based 911 call information. The plan prioritized the upgrade of PSAP(s)
based on the population served by each PSAP, the capability of a jurisdiction or
region to modernize PSAP(s) beyond legacy 911 infrastructure, and the ability of
a jurisdiction or region to address interoperability between PSAP(s). The plan
identified and addressed the projected costs of implementing these transfer
capabilities.
B. The Legislature has appropriated $12,000,000 to the Department for the
implementation of the services outlined in the plan
(25) MANDATED CONDITIONS
A. The validity of this Agreement is subject to the truth and accuracy of all the
information, representations, and materials submitted or provided by the Recipient,
through the Monroe County Sheriff's Office, in this Agreement, in any later
submission or response to a Department request, or in any submission or
response to fulfill the requirements of this Agreement. The inaccuracy of the
submissions or any material changes shall, at the option of the Department and
with a thirty (30) day written notice to the Recipient, cause the termination of this
Agreement and the release of the Department from all its obligations to the
Recipient.
B. This Agreement shall be construed under the laws of the State of Florida, and the
venue for any actions arising out of this Agreement shall be in the Circuit Court of
Leon County. If any provision of this Agreement is in conflict with any applicable
statute or rule or is unenforceable, then the provision shall be null and void to the
DMS-P1-24-07-12 Page 14 of 17
extent of the conflict and shall be severable but shall not invalidate any other
provision of this Agreement.
C. The Recipient is hereby informed of the provisions of sections 287.133(2)(a),
287.134(2)(a), and 287.137(2)(a), F.S., that identify the impacts to the Recipient's
ability or its affiliates' ability to respond to the competitive solicitations of a public
entity; to be awarded or perform work as a contractor, supplier, subcontractor, or
consultant under a contract with a public entity; to transact business with a public
entity if it, or its affiliates, are placed on the Convicted Vendor, Discriminatory
Vendor, or Antitrust Violator Vendor Lists of the Department of Management
Services. The Recipient, through the Monroe County Sheriff's Office, shall
promptly notify the Department if it or its suppliers, subcontractors, or consultants
under this Agreement are placed on any such lists. Those who have been placed
on the convicted vendor list following a conviction for a public entity crime or on
the discriminatory vendor list may not submit a bid on a contract to provide any
goods or services to a public entity, may not submit a bid on a contract with a public
entity for the construction or repair of a public building or public work, may not
submit bids on leases of real property to a public entity, may not be awarded or
perform work as a contractor, supplier, subcontractor, or consultant under a
contract with a public entity, and may not transact business with any public entity
in excess of$35,000.00 for a period of thirty-six (36) months from the date of being
placed on the Convicted Vendor List or on the Discriminatory Vendor List.
D. The Recipient, through the Monroe County Sheriff's Office, shall send to the
Department (by email) the completed Attachment G, Certification Regarding
Debarment, Suspension, Ineligibility, and Voluntary Exclusion, for each intended
contractor or subcontractor that which Recipient, through the Monroe County
Sheriff's Office, plans to fund under this Agreement. The Attachment G form must
be received by the Department before the Recipient enters into a contract with any
contractor or subcontractor. Where a contract or purchase order has been
executed prior to this Agreement's effective date, the Recipient, through the
Monroe County Sheriff's Office, shall provide the Department with documentation
demonstrating it obtained the necessary certifications contemplated in Attachment
G from its contractors and subcontractors. Pursuant to sections 287.135(5) and
287.135(3), F.S., Recipient agrees the Department may immediately terminate the
Agreement for cause if the subcontractor is found to have submitted a false
certification as provided under section 287.135(5), F.S., or has been placed on the
Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies
with Activities in the Iran Petroleum Energy Sector List, or has been engaged in
business operations in Cuba or Syria, or has been placed on the Scrutinized
Companies that Boycott Israel List, or is engaged in a boycott of Israel.
E. The Recipient and its subcontractors have an obligation to utilize the U.S.
Department of Homeland Security's (DHS) E-Verify system for all newly hired
employees in accordance with section 448.095, F.S. By executing this Agreement,
the Recipient certifies that it is registered with, and uses, the E-Verify system for
all newly hired employees in accordance with section 448.095, F.S. The Recipient,
through the Monroe County Sheriff's Office, must obtain an affidavit from its
subcontractors in accordance with paragraph (5)(b) of section 448.095, F.S., and
maintain a copy of such affidavit for the duration of the Agreement.
This section serves as notice to the Recipient regarding the requirements of
section 448.095, F.S., specifically sub-paragraph (5)(c)1., and the Department's
DMS-P1-24-07-12 Page 15 of 17
obligation to terminate the Contract if it has a good faith belief that the Recipient
has knowingly violated section 448.09(1), F.S. If terminated for such reason, the
Recipient will not be eligible for award of a public contract for at least one (1) year
after the date of such termination. The Department will promptly notify the
Recipient and order the immediate termination of the contract between the
Recipient and a subcontractor performing work on its behalf for this Contract
should the Department have a good faith belief that the subcontractor has
knowingly violated section 448.09(1), F.S.
F. Any state funds provided for the purchase of or improvements to real property are
contingent upon the contractor or political subdivision granting to the state a
security interest in the property at least to the amount of state funds provided for
at least 5 years from the date of purchase or the completion of the improvements
or as further required by law.
G. All expenditures of state financial assistance shall be in compliance with the laws,
rules, and regulations applicable to expenditures of State funds, including but not
limited to the Regulations listed in Attachment C, Statement of Assurances.
H. The Agreement may be charged only with allowable costs resulting from
obligations incurred pursuant to section 216.301, F.S., during the term of the
Agreement.
I. Any balances of unobligated cash that have been advanced or paid that are not
authorized to be retained for direct program costs in a subsequent period must be
refunded to the Department.
J. The Recipient shall remain obligated to return to Department any funds expended
that do not comply with the terms and conditions of this Agreement.
K. The Recipient shall remain obligated to return to Department any funds paid in
excess of the amount to which the Recipient is entitled under the terms and
conditions of this Agreement.
L. Funds refunded to Department from the Recipient for failure to perform as required
under this Agreement may be expended only in direct support of the Monroe
County NGCS Implementation project.
M. The Recipient is hereby informed of the provisions of Chapters 273 and 274, F.S.,
which identifies recordkeeping and inventory of state-owned tangible personal
property, and such property owned by local governments. For requirements of this
section, nonexpendable property is the same as "property" as defined by sections
273.02 and 274.02(1), F.S. All nonexpendable property purchases under this
Agreement shall be listed on the property records of the Recipient who shall be
primarily responsible for the supervision, control, and disposition of the property in
accordance with applicable law. Following the termination of this Agreement, the
Recipient's use, retention, control, and disposition of this property shall be in
accordance with applicable laws and regulations.
(26) LOBBYING PROHIBITION
A. In accordance with sections 11.062 and 216.347, F.S., funds received under this
Agreement are not to be used for the purpose of lobbying or used to directly or
DMS-P1-24-07-12 Page 16 of 17
indirectly influence legislation or any other official action by the Florida Legislature,
the judicial branch, or any state agency.
B. The Recipient certifies, by its signature to this Agreement, that it shall comply with
this provision.
C. The Recipient, through assurances by the Monroe County Sheriff's Office, shall
ensure in any agreements with subcontractors where a contractor or subcontractor
receives payment under this Agreement, the terms shall include this lobbying
prohibition and shall require such subcontractors to certify their compliance with
this provision.
(27) PROMPT PAYMENT AND VENDOR OMBUDSMAN
Pursuant to section 215.422, F.S., the Department has five (5) working days to inspect
and approve goods and services, unless this Agreement specifies otherwise. If
payment is not available within forty (40) days, measured from the latter of the date a
properly completed invoice is received by the Department, or the goods or services are
received, inspected, and approved, a separate interest penalty as described by section
215.422, F.S., will be due and payable in addition to the invoice amount. A Vendor
Ombudsman has been established within the Department of Financial Services and
may be contacted at 850-413-5516.
(28) LEGAL AUTHORIZATION
The Recipient certifies that it has the legal authority to receive the funds under this
Agreement and that its governing body has authorized the execution and acceptance
of this Agreement.
(29) ASSURANCES
The Recipient shall comply with any Statement of Assurances incorporated as
Attachment C and the Warranties and Representations incorporated in Attachment F.
IN WITNESS, THEREOF, the parties hereto have caused this Agreement to be executed by
their undersigned officials, as duly authorized, and attest that they have read the above
contract and agree to the terms contained within it.
MONROE COUNTY BOCC STATE OF FLORIDA, DEPARTMENT OF
MANAGEMENT SERVICES
By: By:
James K. Scholl, Mayor Tom Berger
Deputy Secretary, Business Operations
Title: Date:
Date:
59-6000749118
Federal Identification Number
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DMS-P1-24-07-12 Page 17 of 17
EXHIBIT 1
AUDIT REQUIREMENTS
The administration of resources awarded by the Department of Management Services (Department)
to the Recipient may be subject to audits and/or monitoring by the Department, as described in this
section.
MONITORING
In addition to reviews of audits conducted in accordance with 2 CFR 200, Subpart F - Audit
Requirements, and section 215.97, Florida Statutes (F.S.), as revised (see AUDITS below), monitoring
procedures may include, but not be limited to, on-site visits by Department staff, limited scope audits
as defined by 2 CFR §200.425, or other procedures. By entering into this agreement, the Recipient
agrees to comply and cooperate with any monitoring procedures or processes deemed appropriate by
the Department. In the event the Department determines that a limited scope audit of the Recipient is
appropriate, the Recipient agrees to comply with any additional instructions provided by Department
staff to the Recipient regarding such audit. The Recipient further agrees to comply and cooperate with
any inspections, reviews, investigations, or audits deemed necessary by the Chief Financial Officer
(CFO) or Auditor General.
AUDITS
Part I: Federally Funded
This part is applicable if the Recipient is a state or local government or a nonprofit organization as
defined in 2 CFR §200.90, §200.64, and §200.70.
1. A Recipient that expends $1,000,000 or more in federal awards in its fiscal year must
have a single or program-specific audit conducted in accordance with the provisions of 2
CFR 200, Subpart F -Audit Requirements. EXHIBIT A to this form lists the federal resources
awarded through the Department by this agreement. In determining the federal awards
expended in its fiscal year, the Recipient shall consider all sources of federal awards,
including federal resources received from the Department. The determination of amounts
of federal awards expended should be in accordance with the guidelines established in 2
CFR §§200.502-503. An audit of the Recipient conducted by the Auditor General in
accordance with the provisions of 2 CFR §200.514 will meet the requirements of this Part.
2. For the audit requirements addressed in Part I, paragraph 1, the Recipient shall fulfill
the requirements relative to auditee responsibilities as provided in 2 CFR §§200.508-512.
3. A Recipient that expends less than $1,000,000 in federal awards in its fiscal year is not
required to have an audit conducted in accordance with the provisions of 2 CFR 200,
Subpart F - Audit Requirements. If the Recipient expends less than $1,000,000 in federal
awards in its fiscal year and elects to have an audit conducted in accordance with the
provisions of 2 CFR 200, Subpart F -Audit Requirements, the cost of the audit must be paid
from non-federal resources (i.e., the cost of such an audit must be paid from Recipient
resources obtained from other than federal entities).
1. Part II: State Funded In the event that the Recipient expends a total amount of state
financial assistance equal to or in excess of $750,000 in any fiscal year of such Recipient
(for fiscal years ending June 30, 2017, and thereafter), the Recipient must have a state
single or project-specific audit for such fiscal year in accordance with section 215.97, F.S.;
DMS-P1-24-07-12 Page 1 of 5
Rule Chapter 691-5, F.A.C., State Financial Assistance; and Chapters 10.550 (local
governmental entities) and 10.650 (nonprofit and for-profit organizations), Rules of the
Auditor General. Exhibit A to this form lists the state financial assistance awarded through
the Department this agreement. In determining the state financial assistance expended in
its fiscal year, the Recipient shall consider all sources of state financial assistance, including
state financial assistance received from the Department, other state agencies, and other
nonstate entities. State financial assistance does not include federal direct or pass-through
awards and resources received by a nonstate entity for federal program matching
requirements.
2. For the audit requirements addressed in Part 11, paragraph 1, the Recipient shall ensure
that the audit complies with the requirements of section 215.97(8), F.S. This includes
submission of a financial reporting package as defined by section 215.97(2), F.S., and
Chapters 10.550 (local governmental entities) and 10.650 (nonprofit and for-profit
organizations), Rules of the Auditor General.
3. If the Recipient expends less than $750,000 in state financial assistance in its fiscal
year (for fiscal years ending June 30, 2017, and thereafter), an audit conducted in
accordance with the provisions of section 215.97, F.S., is not required. If the Recipient
expends less than $750,000 in state financial assistance in its fiscal year and elects to have
an audit conducted in accordance with the provisions of section 215.97, F.S., the cost of the
audit must be paid from the nonstate entity's resources (i.e., the cost of such an audit must
be paid from the Recipient's resources obtained from other than state entities).
Part III: Other Audit Requirements
N/A
Part IV: Report Submission
1. Copies of reporting packages for audits conducted in accordance with 2 CFR 200,
Subpart F -Audit Requirements, and required by Part I of this form shall be submitted, when
required by 2 CFR §200.512, by or on behalf of the Recipient directly to the Federal Audit
Clearinghouse (FAC) as provided in 2 CFR §200.36 and §200.512.
1. The FAC's website provides a data entry system and required forms for submitting the
single audit reporting package. Updates to the location of the FAC and data entry system
may be found at the OMB website.
2. Copies of financial reporting packages required by Part 11 of this form shall be submitted
by or on behalf of the Recipient directly to each of the following:
a. The Department at each of the following addresses:
Electronic copies (preferred): 911 Projects@dms.fl.gov
or
Paper copies:
Bureau of Public Safety
DMS-P1-24-07-12 Page 2 of 5
Department of Management Services
4030 Esplanade Way
Suite 135
Tallahassee, Florida 32399
b. The Auditor General's Office at the following address:
Auditor General
Local Government Audits/342
Claude Pepper Building, Room 401
111 West Madison Street
Tallahassee, Florida 32399-1450
The Auditor General's website (,h,o,1, //,Il, , , ii,Diry/) provides instructions for filing
an electronic copy of a financial reporting package.
3. Any reports, management letters, or other information required to be submitted to the
Department pursuant to this agreement shall be submitted timely in accordance with 2 CFR
§200.512, section 215.97, F.S., and Chapters 10.550 (local governmental entities) and
10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, as applicable.
4. Recipients, when submitting financial reporting packages to the Department for audits
done in accordance with 2 CFR 200, Subpart F - Audit Requirements, or Chapters 10.550
(local governmental entities) and 10.650 (nonprofit and for-profit organizations), Rules of
the Auditor General, should indicate the date that the reporting package was delivered to
the Recipient in correspondence accompanying the reporting package.
Part V: Record Retention
The Recipient shall retain sufficient records demonstrating its compliance with the terms of the
award(s) and this agreement for a period of five (5) years from the date the audit report is issued, and
shall allow the Department, or its designee, the CFO, or Auditor General access to such records upon
request. The Recipient shall ensure that audit working papers are made available to the Department,
or its designee, the CFO, or Auditor General upon request for a period of five (5) years from the date
the audit report is issued, unless extended in writing by the Department.
DMS-P1-24-07-12 Page 3 of 5
EXHIBIT 1-A
Federal Resources Awarded to the Recipient
Pursuant to this Agreement Consist of the Following:
1. Federal Program A:
N/A
2. Federal Program B:
N/A
Compliance Requirements Applicable to the Federal Resources
Awarded Pursuant to this Agreement are as Follows:
1. Federal Program A:
N/A
2. Federal Program B:
N/A
State Resources Awarded to the Recipient Pursuant to this Agreement Consist of the
Following:
Matching Resources for Federal Programs:
1. Federal Program A:
N/A
2. Federal Program B:
N/A
Subject to Section 215.97, F.S.:
1. State Project A: Public Safety Answering Point Upgrades
State Awarding Agency: Florida Department of Management Services
Catalog of State Financial Assistance Title and Number: 72.021
Amount: $652,459.00
2. State Project B:
N/A
DMS-P1-24-07-12 Page 4 of 5
Compliance Requirements Applicable to State Resources Awarded
Pursuant to this Agreement Are as Follows:
The compliance requirements are as stated in Agreement No. DMS-P1-24-07-12 between the
Recipient and the Department, entered in State Fiscal Year 2024-25.
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DMS-P1-24-07-12 Page 5 of 5
Attachment A
SCOPE OF WORK AND BUDGET
1. NOTE: See separate document for entire Attachment A .
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DMS-P1-24-07-12 Page 1 of 1
Attachment B
Program Statutes and Regulations
This is a non-exhaustive list of statutes and regulations. The Recipient shall be aware of and
comply with all State and Federal laws, rules, policies, and regulations relating to its performance
under this Agreement.
Section 215.422, Florida Statutes Payments, warrants, and invoices; processing time
limits; dispute limitation; agency or judicial branch
compliance
Section 215.97, Florida Statutes Florida Single Audit Act
Section 215.971, Florida Statutes Agreements funded with federal and State assistance
Section 216.181(16), Florida Statutes Approved budgets for operations and fixed capital
outlay.
Section 216.301, Florida Statutes Appropriations; undisbursed balances.
Section 216.347, Florida Statutes Disbursement of grant and aids appropriations for
lobbying prohibited
Section 216.3475 Florida Statutes Maximum rate of payment for services funded under
General Appropriations Act or awarded on a non-
competitive basis
Section 287.056, Florida Statutes Purchases from purchasing agreement and state term
contract
Section 287.057, Florida Statutes Procurement of commodities or contractual services
Section 288.005, Florida Statutes Return on investment is synonymous with Economic
benefits, which means the direct, indirect, and induced
gains in state revenues as a percentage of the State's
investment.
Section 365.177, Florida Statutes Transfer of 911 calls between systems
Chapter 273, Florida Statutes State-Owned Tangible Personal Property
Chapter 691-72 Florida Administrative State-Owned Tangible Personal Property
Code
Chapter 274, Florida Statutes Tangible Personal Property Owned by Local
Governments
Chapter 691-73, Florida Administrative Tangible Personal Property Owned by Local
Code Governments
CFO MEMORANDUM NO. 20 Compliance Requirements for Agreements
CFO MEMORANDUM NO. 01 Contract and Grant Reviews and Related Payment
Processing Requirements
Chapter 691-5, Florida Administrative Code STATE FINANCIAL ASSISTANCE
https://apps.fldfs.com/fsaa/compliance.aspx
Reference Guide for State Expenditures Reference Guide for State Expenditures
http://www.myfloridacfo.corn/aadir/reference wide/
DMS-P1-24-07-12 Page 1 of 1
Attachment C
STATEMENT OF ASSURANCES
To the extent the following provisions apply to this Agreement, the Recipient certifies that:
a) In receipt of the State funds, Recipient agrees to abide by all applicable local, State of Florida,
and federal regulations and laws.
b) No member, officer, or employee of the Recipient or its designees or agents, no member of
the governing body of the locality in which this program is situated, and no other public official
of the locality or localities who exercises any functions or responsibilities with respect to the
program during their tenure or for one year after, shall have any interest, direct or indirect, in
any contract or subcontract, or the proceeds, for work be performed in connection with the
program assisted under this Agreement. The Recipient shall incorporate in all contracts or
subcontracts a provision prohibiting any interest pursuant to the purpose stated above.
c) Recipient will establish safeguards to prohibit employees from using positions for a purpose
that is or gives the appearance of being motivated by a desire for private gain for themselves
or others, particularly those with whom they have family, business, or other ties pursuant to
section 112.313 and section 112.3135, F.S.
d) Recipient will notify the Department promptly of any unusual existing condition which hampers
the Contractor's work.
e) Recipient or its contracted and/or subcontracted vendor will obtain all required permits.
THIS SPACE INTENTIONALLY LEFT BLANK
DMS-P1-24-07-12 Page 1 of 1
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Attachment D (Continued)
Request for Reimbursement of Funds
ITEMIZED LIST FOR REIMBURSEMENT REQUESTS
RECIPIENT: Monroe County AGREEMENT#: DMS-P1-24-07-12
Recipient's Date of delivery of DOCUMENTATION
Reference No. articles,completion List documentation(Recipient's purchase order,signed inventory Total Eligible
(Warrant,Voucher, of work,or receipt,and name of the vendor or contractor/subcontractor)by Costs
Claim check,or performance category and line item in the approved project application and
Schedule No.) services. give a brief description of the articles or services.
TOTAL
DMS-P1-24-07-12 Page 2 of
Attachment E
Quarterly Report
(1st Qtr. Jul 1-Sep 30, 2nd Qtr. Oct 1-Dec 31, 3rd Qtr. January 1-March 31, 4t" Qtr. April 1-June 30)
County: Monroe County
Report Number:
Report Date:
Project Status Update (include milestones completed, percentage completed, and schedule with
estimated dates for completion. Include the program outcomes achieved, including any positive return on
investments gained by this program):
Problems/Delays (Describe issues or circumstances affecting completion date, milestones, the scope of
work, and/or cost):
Cost Status: ❑ Cost Unchanged ❑ Under Budget ❑ Over Budget
Notes:
Signature of Authorized Official Date
DMS-P1-24-07-12 Page 1 of 1
Attachment F
Warranties and Representations
Financial Management
Recipient's financial management system must include the following:
(1) Accurate, current, and complete disclosure of the financial results of this project or program.
(2) Records that identify the source and use of funds for all activities. These records shall contain
information pertaining to grant awards, authorizations, obligations, unobligated balances, assets,
outlays, income, and interest.
(3) Effective control over and accountability for all funds, property, and other assets. The Recipient shall
safeguard all assets and assure that they are used solely for authorized purposes.
(4) Comparison of expenditures with budget amounts for each Request For Payment. Whenever
appropriate, financial information should be related to performance and unit cost data.
(5) Written procedures to determine whether costs are allowed and reasonable under the provisions of
this Agreement.
(6) Cost accounting records that are supported by backup documentation.
Competition
Any procurement shall be done in compliance with all local and State procurement rules and laws and
done in a manner to provide open and free competition.The Recipient shall be alert to conflicts of interest
as well as non-competitive practices among contractors that may restrict or eliminate competition or
otherwise restrain trade. In order to ensure excellent contractor performance and eliminate an unfair
competitive advantage, contractors that develop or draft specifications, requirements, statements of
work, invitations for bids, and/or requests for proposals shall be excluded from competing for such
procurements.
Codes of Conduct
The Recipient shall maintain written standards of conduct governing the performance of its employees
engaged in the award and administration of contracts. No employee, officer, or agent shall participate in
the selection, award, or administration of a contract supported by public grant funds if a real or apparent
conflict of interest would be involved. Such a conflict would arise when the employee, officer, or agent,
any member of his or her immediate family, his or her partner, or an organization which employs or is
about to employ any of the parties indicated, has a financial or other interest in the firm selected for an
award. The officers, employees, and agents of the Recipient shall neither solicit nor accept gratuities,
favors, or anything of monetary value from contractors or parties to subcontracts. The standards of
conduct shall provide for disciplinary actions to be applied for violations of the standards by officers,
employees, or agents of the Recipient.
Licensing and Permitting
All subcontractors or employees hired by the Recipient, through the Monroe County Sheriff's Office, shall
have all current licenses and permits required for all of the particular work for which they are hired by
the Recipient, through the Monroe County Sheriff's Office.
DMS-P1-24-07-12 Page 1 of 1
ATTACHMENT G
Certification Regarding Debarment,
Suspension, Ineligibility
And Voluntary Exclusion
Contractor Covered Transactions
(1) The prospective Contractor or subcontractor of the
Monroe County certifies, by submission of this
document, that neither it nor its principals are presently
debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from participation by the
State of Florida.
(2) In accordance with the requirements of
section 87.135(5), F.S.,the vendor certifies that it is not
participating in a boycott of Israel and is not on the State
Board of Administration's "Quarterly List of Scrutinized
Companies that Boycott Israel," available at
https://www.sbafla.com/governance/global-
governance-manclates/. At theDepartment's option, the
Contract may be terminated if the Contractor is placed
on the Quarterly List of Scrutinized Companies that
Boycott Israel (referred to in statute as the "Scrutinized
Companies that Boycott Israel List") or becomes
engaged in a boycott of Israel.
(3) If the goods or services to be provided are $1 million or
more, in accordance with the requirements of section
287.135, F.S., the vendor certifies it is not on the
Scrutinized Companies with Activities in Sudan List or
the Scrutinized Companies with Activities in the Iran
Terrorism Sectors List (collectively, "Scrutinized List of
Prohibited Companies"); does not have business
operations in Cuba or Syria; and is not on the State
Board of Administration's "Scrutinized List of Prohibited
Companies" available under the quarterly reports
section at h,ttl?. ,,;//uyuyuy,,,, 1 „Il, ,,,,coin.,/ire.. i,n„g/
(4) The Vendor certifies it has completed and provided an
affidavit signed by an officer or a representative of the
Vendor under penalty of perjury attesting that the
Vendor does not use coercion for labor or services as
defined in section 787.0 , F.S.
CONTRACTOR:
Motorola Solutions Connectivity, Inc. Monroe County
Company Name Recipient's Name
Katharine Gard, NGCS Sales Director DMS-P1-24-07-12
Name and Title Department's Contract Number
500 W Monroe St. Ste. 4400
Street Address
Chicago, IL 60661
City, State, Zip
Signature
11/26/24
Date
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Attachment H
Final Administrative Closeout Report
(Due within sixty(60) days of completion of the activities contained in the Agreement or sixty(60) days after
termination of the Agreement.)
County: Monroe County
Report Number:
Report Date:
Project Status Update (include milestones completed, percentage completed, and schedule with
estimated dates for completion. Include the program outcomes achieved and if the product/service
meets/exceeds/does not meet the requirements/standards/service performance):
Problems/Delays (Describe issues or circumstances that affected completion date, milestones, the scope
of work, and/or any open issues):
Lessons Learned (State the lessons learned in terms of a problem or issue. Describe the
problem, and identify recommended improvements to correct a similar problem in the future):
DMS-P1-24-07-12 Page 2 of
Cost Status: ❑ Cost Unchanged ❑ Under Budget ❑ Over Budget
Notes:
Signature of Authorized Official Date
DMS-P1-24-07-12 Page 2 of
ATTACHMENT A
SCOPE OF WORK AND BUDGET
Monroe County Sheriffs Office
Motorola Next Gen Core Services Agreement
VESTAO HOSTED SERVICE PORTFOL.10
U0701ROIA S01VICES AGIREEME14T
This tMotorola Service Agreement (hereinafter 1ASK) is irnade as of Novernber 22
2024 (hereinafter"Effective Date") between the tMonroe County She rift's—Office, with—Its_pdncq_..)a1
place of busiviess located at 2945 Overseas Hwy, Marathon, R 33050 (hereinafter "Customer")
arid Mot rods Sohifions Connectivity, lna, a California corpoiration, with offices at 500 W Monroe
Street,Stp 44.00..CNcago, ft-60661,3781 (1heir0nafter"MotorNa").
Recitats
W1--1Effl:',AS,Motorola is a provider of IP s0ertive nmhng,database services, notwork services and
call hand5ng equipment and seir0ces used iin the provision of emergency comirnun cafion;and
WHEREAS,Customer desires,to acquire cedain servk;es( SenAres")frorn hAotoirola;
NOW THEREl"01R111::::,in consideration of the promises and mutual rovenarills contained herein arid
'for other gnod avid valuable cons0erabon,the iteceilpt and sufficiu-ncy of whfch are herel:)y mutually
acknovAedged,the parlies i,iereto agree as follows:
rerms and Condifioris
1. Scope of IMS& I his MSA, togeffier Wth all exhibits, attachirnents, Service Order
Agreements with aft attachments ("SOX),aind appficalAe IMollorole tariff(s) cv p6ce fists
set forth the tenns arid conditions governing the purchase of Services by Custorner.,
Z Service Order Alyreement(SOA), M connerfion with a specific project("Piro ect`)for the
purchase of Services,a S OA shall be prepared by Motoro a,with the cooperation of Custovneir.A
SOA shall detail the Services purchased, the pricing, and the term of the SOA Tapir such Services,
'The SOA M,iall be expressly rnade pursuant to the terms avid condifions of this MSA and shall be
signed by both pardes.
3. Service Suppoirt IPlan. Motoro�a agrees to provide cevtain support services ("Support
Services")ins furtheirdesc rib ed in ExhiIN't A,attached hereto and incorporated heireki,in connection
with Custorner's purchase of Services ("Seneice Supporl. Plain"). The Support Services irnay The
subject, to change at Motorola" sole discretiiori� provided, however, any cha ring es to the Support
Services will not result in a vnater,ial reduction in the level of services F.:n-ovided to Custorneir.
4. Order of Precedence in the Event of Conflict, Notwithstanding anything to the contrairy
in this IASA,in the event of any conflict or inq.:,onsistency arnong Hie documerit's associated wfthtNs
MSA,that coriflict shall be resolved pursii.Aaril to they following ordier of precedence. (1)the SO&(fi)
this JWSA; (ifl) the Service Support Plan, and (iv) the Motorola applicable Tariff at
"ii�,f'al2�'l�,',,,':, MOtorolavnayirnodify its Tariff(,,.S)fromflirneto
tirne,, and any modification shall be binding upon Ci.iistoirner as provided in 'the apphwble Tairiff,
However,if Motorda rnakes any chainges ro the applicable fairiff(other than to Taxes oir Re..,gulatory.
Cu ost Recovery Fees) 9-iat affect CUstorner in a material arid adverse rnainner, Custoriner may
discontinue the affected portion of the Semices without fiabillity by providing Motorola with wMen
inotice of diisconfinuance wfthin sixty(60) caderider days of the date of the chainge, unless withki
sixty(60)calendar days of receiving Custorner's d"scontinuarice notice,Motorola agrees to remove
the rnaterhal adverse effect on Customer, Customer n-hay enroll to rvc6ve emQ notifications of
1"ariff chainges by sending an ema4 request tq) .1n,111
51, Rates avid Charges,,, "Faxes and Regulatory Cost Recovery Fees., Q.*toirvier agrees to
pay for the Services in accordance wfthi the scriedule of rates and charges as set fortrn iin the
appheable SOA. if Custorner purchases any SeirMres riot proOded for-,uinder extsfing SOAs after
the expiration of the initial Teirm (as defined below) or Extended Term (as defined below)of this
I
M A,Customer and Motorola shall negotiate a new M A and SOA, Except as otherwise provided
for in the SOA,Customer shali not be eligible to receive any other additional discounts, promotions
andfor credits(tariffed or otherwise).,The rater and charges set forth in a SCA shall be listed in the
QUA pricing scheduule and shall include a lusting of the monthly recurring charges and applicable
advance payments and/or norl-recurring charges. The charges in the SOA do not include the
following:(a)charges imposed by a third party other than Motorola(if any);(b)Taxes or Regulatory
Cost Recovery Fees (as defined below);and(c)charges related to customer premises equipment
or extended wiring to or at Customer premises. Motorola shall give Customer notice of such
changes in rates, charges, or fees pursuant to the notice provision set forth in Section 21 herein
or by other reasonable means. Motorola may add or adjust rates" charges, and fees in order to
recover Faxes or Regulatory Cost Recovery(Fees, as defamed below, Unless otherwise specified,
prices in any SOA do not include any excise, sales, lease, use, property" or other taxes,
assessments, duties or governmental impositions including regUatory charges or contribution
requirements when Motorola is required to collect such regulatory charges or contributions from
unstomner(collectively, "Taxes"), or any fees or charges to offset costs Motorola incurs to comply
with regulations or participate in regulatory programs,inciuuding but not limited to regulatory fees or
charges imposed on Motorola by governmental entities or collected from Motorola by third(parties,
which are not'Taxes or charges that government mandates be recovered from Customer but that
Motorola is permitted to recover from Customer either in aggregate or as individual lime 'items
("Regulatory Cost Recovery(Fees"), Such Taxes and Reguulatory Cost Recovery Fees will be paid
by Customer, except as exempt by law, unless otherwise specified in an OrdeHng Document. If
Motorola is required to pay any Taxes or permitted to recover any Regulatory Cost recovery(Fees,
Customer will be billed by Motorola for such 'faxes (incioudiing any interest and penalties) or
Regulatory Cost Recovery Fees,whether as part of its standard billings or as separately billed and,
with respect to the Batter, using a "regulatory cost recovery" descriptor or other applicable
descriptor,and Customer agrees that it will pay such"Taxes and Regulatory Cost Recovery(Fees
within thirty( 0) days afterCustomer's receipt of an invoice therefore, unless Customer furnishes
Motorola applicable tax-exemption certificates- Motorola will be solely responsible for reporting
Taxes on its income and net worth.
6. Payment.. Invoicing and payment shall be made in accordance with the applicable SOA.
Motorola shall provide Customer with invoices detailing all amounts due under the appl icable SOA.
To the extent permitted by applicable law" Customer shall) (pay 'interest on any amount not paid in
an amount and within the time frame specified in the SOA.
7. Term f MSA. This M A shall commence on the Effective bate and shall remain effective
for a base term of five (5) years (the"initial Tema"), unless earlier terminated in accordance with
the provisions of this M A.Not(less than sixty(60)calendar days prior to the expiration of the Initial
Term, the Parties will review the terms of the M A and if the {parties agree, will enter into an
amendment to this MA that will maintain it in full force and effect for an additional five (5)years
("Extended Term"). Motorola may,at its option by notice provided to Customer at least ninety(60)
days (prior to the expiration of the initial "Perm, change the monthly recurring rates charged to
Customer pursuant to an applicable SOA and this Agreement for any upcoming Extended Term,
The terms and conditions of this M A shall continue to apply during any Service specific
commitments set forth in a SOA or tether attachment that extends beyond flue Ilnitiai Term or
Extended)term. Motorola makes no representations regarding (pricing during an Extended "Term,
which would be negotiated jointly between Custorner and Motorola. The parties agree that any
recurring charges identified in the SOA may be adjusted no more than once annually, starting 12
irnonths after the Services Commencement bate, if the prior year's US inflation rate is grunter than
.00%,as indicated by the US lBuureaau of tabor Statistics"anneal US CIFW numbers, At Motorola's
discretion" it may increase the pricing by the difference in percentage between the prior year's
annuaall LIS C PW number and 3.00%, applied to all recurring charges for the remaining Initial Term
and any Renewal"I"erm(s)..
2
"rermination of MSA
Cause. fther➢1,,)arty may terMinate this MSA irnmedlateiy, in whole or in pm t,
for defauft or breach subject to the following provisiorls'-. (�) if lhe defauft or ix-each �s reasonably
capable of ct,ire,the non-defaulting party shaU gNe the other party written notice�ln accordance with
Section 21 her-ehn and d'-Wty (30)calendair days from the date of the notice to CUIre- and (H)if the
defaulting party fails to cure the breach within the 30-caleindar day cure pedo'd, automatic
termination of tNs MSA shdli be effective on the TP"cMendar day,
B. "'rermination for Coriveiinience. Subject to the terrins of Secdors 8(2) beliow,
Custorner may terminate tHs MSA for convenpence upoin tl"iilrty(30)caleridar day written notice iri
accordance with Section 21 heirein.
C. "reirrn[nation by Mutual Agireenreint. 'rniss AASA rnay be terr-ninated by rnutual
written agreerrient (.:)f tl,-ie payties, without any haWity for termlination charges as described iin
Section S(E)of this MSA if(i)upor-i thifty(30)caleridar days rioir w6ften notice, CUstomeir notifies
Motorola ffiat a state 9-1-1 agency seeks to directly pay for the services described wAhin this MSA-
and(H)Motorola and state 9-1 1 agency have successfufly negotiated and executed an agreemeni
for the provision of the Services descr-lbed pn tHs MSA,
D. Effect of Ternnination our Expiratiori. In the event of teiriinafiorl of this MISA or.
SOA,Motoro�la shaft
be entitled to payment for Services ordered by Custorner prior to terr-nination
of this MSA and deUveped andlor rendered,as appficaUle.
11z. 'rennination Charges, If Custarner terminates fl'-iis MSA or a SOA for IfaHure to
obtain appiolpHation or bUdget fundlirrig pursuar-A to the terfris of Section i I entitled"Appropiriabon:
F��unding,"Customer si-mil have no further liabifity undeir ffiils MSA except as otherwise provided in
Section 11. ff, (a) Customer chooses early termination of this MSA oir a SO A, or (b) Motorola
terr'ninates this MSA for Cause(as provided ln action 8(A)),then Custorner shdR Ipaauy to Motorola,
within titirty (30) calendar days after suci-i ternilnation, (i)if the terrninationi is Ip dor to installatiorl of
an ordered Service, an arnouint equal to 10% of the rewnairflriig ITIC'Mithly recurring charges as rigforth in the prlclr�g schedule fin the appHcable SOA or(H)if the terr-nination�s afterinsaHation ofr'�
ordered Service,an amountequ6lto50%of the monthiy rcurring c1harges as set forlti unthe pirld
scheduie in the applicablie SOA for the penod remaining in the al:)pficable Terrn Notwithstanding
ainything to the contrary in this two any nori-recurr4rg chairges set forth in a pricing schedule are
non-refundable,
9. Quotes and Onders. This MSA shall root be construed as a purchase order for any
Servlces, Whenever Customer desires a quote 15"OfT11 Motorola regarding the Ipurchase of Serv➢ces,
Custorner shaU rnake a written request for a quote,
A quote shali be vafid for a period of one hundred twenty(120)calendar days from the date of tl--ie
quote uinWss othervvise stated on ti'm qUOte,If CUStOT`neirdesires to purchase the Services identifl'ed
in a quote, Customer,shaii sign as SOAS. Upori a fs.Aly executed SOA, Motordla shall cornn'lence the
raqu.*sted Service on the SerMces Corru-nencernent Date(as defined ln the applicable SOA),
10. Notice of,Service Imterruption or Disconnection,. ifttoro a slhaH use reasonab➢e efforts
under the circurnsiances to avoid interrupfing any Scervice Wthout notice,,Subjert to appliQ'M.Ae law,
MOWW"Ola ffmy interrupi Service with notice as necessary to protect tPie security and proper.
operation of Motorola' or Custorner's FacRies or Services. Except as otherwise 1.:)rovided in the
foregoing, any otf,mr terryflination or dlsconnectior'� of all or part of any Service shall he subject to
prior written notice, Custorner shafl pimMe pTior wrftteiri notice pursuant to Section 21 for the
disconnection of Service.
11� Appropriations; Funding Custorneir further agrees to request all approp6ations and
budget funding necessary to pay for tine Services for eact-i sut')sequent fiscal Ip er-lod through the
3
end of the Indiai "I" Arta or any Extended Teirm. In the event Custorner is unable to obtain the
necessary appropriallions or budget funding for the Seirvnoes,Customer may terminate fl-W. Sein4ces
without flatJifty for the termination charges set forth lira 9-iiis MSA upon the foilow irig conditions'� (i)
me Custor,•has taken a[I actions necessary to obtain adequate appropriaflons or budget funding;(fi)
despite Customer's best efforts,funds Ihave not been appropriated or budgeted and are otherwise
unavailable to pay for the Services, and (iii)Custorner has ne0 off ated in good fa1h Wth Motorola
to df.%veiop revised terms, an alternative payment sicheduie, or a revised S()A, Nnc�uftg wiy
associated Attachments to accommodate Customer's api.nopdations or Ibudget. Ciustorner niust
provide Motorola with thirty(30) calendar days prior written no0ce pursuant to Section 21 of its
intent to terr'ninate this MS ,air an applicable SOA under this Secflon. Termination of this MSA or
an applicable SOA for IAHuro to obtaNin necessary appropriations or budgetfunding shafl be effective
as of the last day for which funds were appropriated or Ibuudgeted or otfheww se made avaHa NON e. IIt
Customer termlinates this MSA andfor an SOA under ti--iis Section, Customer agrees it sihaIll Ipaay aH
arnounts dUe for any costs incurred and services rendered aniVor accepted or delivered up to and
including the date of termination.
12. Disclaimer of Warranties. EXCEPTAS OTHERWISE PROVIDED HEREON,SERVICES
ARE PROVIDED ON AN"'AS IS"A14D"A&AVAII ABLE"BASIS WIT11OU 1"WARRANTIES OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF
Tllrrlll,.E OR NON INFRINGEMENT OR IMPLIED WAR RANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PUR1120SE, WARRANTY ARISING BY COURSE OF "TRADE,
COURSE OF DEALING OR COURSE OF PERI'ORMANCE, ANY WARRANTY THAT THE
SERVICES SHAII L MEET CUSTOMER'S REQUIREMENT'S OR ANY WARRAN F'Y REGARDING
THE QUALITY, CONTENT, ACCI IRACY OR VALI11D:1`7-Y OF TI4E INFORMATION It DATA
RESIDING 01N OR PASSING 1"HROUGH OR OVER 1FII-112 NETWORK.ALI SUCH WARRANTIES
ARE HEREBY DISCLAIMED. win-iour LIMITING TP--1E FOREGOING, AVNLABII ITY,
SECLtIRITY, RELIA11311 ITY, SPEED OR TIMELINESS OF TEXT MESSAGE DELIVERY Am
UNINTERRUPTED OR ERROR-FREE SERVICE A14D TRANSMISSION QUAI IT"' RE NOT
GUARA1114 FEED. EXCEPT AS OTI IERWISE EXPRESSLY PROVIDED IN MOTOROL&S
PRIVACY POLICY (AS PROVIDED IN ijTT
...............E!..............11........ .....
XN............ AND INCORPOMTED
HEREIN,MOTOR01111A HAS NO OBI IGATION TO PROVIDE SECURITY OR PROTECTION FOR
CUS"TOM ER'S PRIVACY,CONFIDEN'Tim,INFORMATH)N OR DATA. NO DRAL OR WRITTEN
ADVICE OR INFORMATION BY MOTOR01 A!S EMPLOYEES, AGENTS OR CON-rRAC-rORS
Sl--IALL CREATE A WARRANTY,AND CUST0M1:..:..R MAY NOT RELY ON S111.)CH INFORMATION,
13. Limitation of I iability. ITY NO EVENT Sf-iALI, MOTOR OLA'S, nS AFFII IATES,
AGENTS',SUPPLIERS"OR SUBC01114TRAC TORS'COLLECTIlIVr,:i:TOTAL I IIA1311 ITY FOR All L
SINiiiiR I E IIRIFNOADI�..13 U14DER TI IDS IMSA ANDIOR SOA EXCEED SIX (6) MONTHS OF
CUSTOMER'S MONT11LY RECURRIING CHARGES FOR THE PIERIOD IMMEDIATELY
PRECENG DI rf-IE PERIOD IN WD-1111CI-1 T11E DAMAG OCCRS E I.J .iF'CUS'TOMER'S Sili:ERVIGE IS
IN rERRUPTEI),MOTOROLWS LIABILITYSHALL BELIMITEDTO A PRO-IRATA CREDIT FOR
THE P1::::RI III 3 OF 114TER- RUPTION. CUSTOMER AGREES T14AT-T14E PRICING OF SERVICIES
�REFLECTS THE fNTENT OF T14E PARTIES TO i IMIT MOTOR OILKS UABILITY AS I:IROVIDED
HERE814 UNDER NO CIRCUMSTANCES SHAI I MO l"OROLA BE I 1ABLE FOR ANY
ACCIDENT OR INJURY USED BY SERVICES,ANY INCIDENTAL,SPECIAL,114DIRECT OR
CONSEQUENTIAL DAMAGES (SUG114 AS LOST PROPITS, LOST BUSINESS
OPPORTUNITIES, BUSINESS INTERRUPTION, LOSS OF BIJSINESS DA117A),ANY PUNITIVE
OR EXEMPLARY DAMAGES, -THE COST OF ALTERNA"in VE SERVICE, OR .TT ORNErS
FEES OR FOR ANY DEI AY OR FAILURE TO PERFORM UNDEIRTHIS MS,A ANINOR SOA
DUE TO CAUSES BEYOND MOTOROLA'S REASONABLE CONTROL, INCI UDING, BUT NOT
LIMITED TO SERVICE INTERRtJFD`T-1()NS, OR ANY OTHER LOSS ARIWNG OUT OF OR 114
CONNECTION WIT14 THIS AGREEMEN1%. MOT BOLA IS NO I"RESPONSIBLE OR I IABLE IF
SERVICES ARE LOST, STOLEN, MISUSED, OR IF CUSTOMER NS T14E VICTIM OF FRAUD,
EXCEPT WP-flE:TN DUE SOLELY 1`0 MOTOROLA'S GROSS NEGLIGENCE OR WILLFUl
MISCONDUH CUSTOMER ACKNOWLEDGES THAT WIT110UT 1ITS AGREIE,-,�MENT TO THE
4
LIldf �'hI � S CON"Il° a REIN, III'I IIIV III III°"�u�S SI LL Ills' I��'�HE'SERF iil:112S WOUL D BE
HIGHER.
14. General Indemnity.. Motorola shall indemnify Customer from any claim against Customer
for personal injury,Including death, or direct damages to property to the extent such death, injury,
loss or damage is attributable to the willful or negligent, or grossly negligent act or omission of
Motorola,its employees,agents or sub-contractors;provided that CListomer provides Motorola with
(I)written notice within thirty(30)calendar days of the date Customer first becomes aware of such
a Claim,, (il) sole control over the defense or settlement thereof: and (iiii) reasonable assistance,
information and authority to settle and/or defend any such Claim„ Notwithstanding any other terms
or conditions to the contrary, no iindemnification other than that expressed in this Section 14
between the parties is encompassed or envisioned under this Agreement,
15„ Motorola-Provided and Owned Equipment. any equipment prodded and owned by
Motorola and installed on Customer's premises (such as the Channel Service Unif/Data Service
Unit„interface cards,Channel Dank and routers,if applicable)shall remain at all times time property
of Motorola. The equipment shall remain in good condition, less normal wear and tear. Motorola
shall be responsible for time maintenance and repair of time equipment unless it is damaged as a
result of the action or inaction of Customer or its employees, agents„or contractors, in which case
Customer shall reimburse Motorola for the cost of any necessary repairs or repiacerrmernt of the
equipment as determined by Motorola in its sole discretion. Customer shall provide Motorola
reasonable access to the equipment for purposes of repair,maintenance, removal or otherwise., If
Motorola does snot have access to Customer's premises within thirty (30) calendar days after
Customer terminates this M A, or if Motorola requests Customer to return time equipment and
Customer does not return time equipment within thirty(30)calendar days of termination, Customer
shall reimburse Motorola for the full purchase price of the equipment as well as any attorney"s fees
and costs,. Customer shall pack and ship the equipment in such a way so as to Ilirnit and/or avoid
damage to the equipment- in the event the equipment Is damaged in shipping,Customer shall be
responsible for the cost to replace the equipment, For the avoidance of doubt, Customer is
responsible for maintaining all equipment on its premises not provided and/or owned by Motorola
and ensuring such equipment is compatible with Motorola" network,
t6. Confidentialityand Nondisclosure.
® Confidentiall lnformnatilorn, By virtue of this M A,the parties may have access to
information that is confidential to one another ("Confidential information"),, Such Confidential
informmmation may include, but shall not be limited to the following types of information (whether or
not reduced to writing):(proprietary system protocols,trade secrets,Inventions,drawings, file data,
documentation, diagrams, specifications, know-hove, processes, formulas, models, flow charts,
software In various stages of devellopment,source codes,object codes,research and development
procedures, test results, product features and functionality (current and pending development),
marketing techniques and materials,marketing and development plans,price lists, pricing policies,
business plans„ information relating to Customers and/or suppliers' identities, characteristics and
agreements, financial inforimtatiorn and propections, and employee files and other related or similar
information. Confidential Information shall also include all reports, summaries, compilations,
analyses, notes or other information prepared by the recipient that are leased on or reflect any
Confidential Information, It is the express intent of this Section that neither party disclose to any
third 1party any Confidential Information, however, a party may disclose such information to its
directors, officers, Affiliates, employees, consultants, contractors, and advisors with a
demonstrable need to know such Confidential Inforrmnatiorn("Permitted Personnel').,"Affiliates"shall
mean another entity that directly or indirectly controls, is controlled by, or is under common control
with the party in question, The parties shall be responsiibie for any (breach of this M A by any of
their Perrnftfed personnel and each party agrees, at its sole expense, to take all reasonable
measures to restrain its(Permitted personnel frorn prohibited or unauthorized disclosure or use of
the Confidential IInformation,
f
B. Nondisclosure. A party's Confidential Information shall not Include information
that(I)is or becomes a part of the public domain through no act or emission of the receiving party
in breach of this MAg or(ii) was in the receiving party®s lawful possession prior to the disclosure
and had not been obtalned by the receiving party either directly or indirectly from the disclosing
party-, or (lii) is IawfLdly disclosed to the receiving party by a third party without restriction can
disclosure; (iv)is independently develloped by the other party;or(v)is required to be disclosed by
law McIl uding but not limited to Florida Puublic Records law, The parties agree,both during time term
of this MSA and for a period of three(3)years after termination of this MA„ to hold each others
Confidential Information in confidence.The parties agree to use reasonable efforts to avoid making
the other's Confidential Information available in any foram to any third party and to avoid using the
other's Confidential Information for any purpose other than the implementation of this M A or in
the exercise of rights conferred by this M A. Each party agrees to use the same degree of care
that it uses to protect its own confidential information of a similar nature and valluue, but In no event
less than a reasonable standard of care,to ensure that Confidenfial Information is not disclosed or
distributed by its employees or agents in violation of the provisions of this MSS,,Each party agrees
that it shall not reverse-englneer, decornpile or disassemble any Motorola product disclosed to it
,and shall not remove, overprint or deface any notice of copyright,trademark,logo,legend,or other
notices of ownership from any originals or copies of Confidential Information it obtains from the
other party. I Each party represents that it has an appropriate agreement with each of its employees
who may have access to any Confidential Information that is sufficient to enable it to comply with
all of the terms of this Section.
17. Customer Consent to Use of Customer Proprietary Network Information (`sC III),
Motorola acknowledges that it has a duty,and Customer has a right,sander federal and/or state law
to protect the conlldenfiaRy of Customer's CPNI, CPN1 includes information relating to the quantity,
technical configuration, type, destination, Vocation, and amount of use of the telecommunications
services Customer purchases from Motorola and made available to Motorola solely by virtue of
Cuustourner's relationship with Motorola, With Customer consent, Motorola may share Customer
CPNI and other Confidential Information among its Affiliates, agents, and contractors so that all
may use this information to offer Customer the full range of products and services offered by
Motorola and its Affiliates, By signing this MSA, Customer consents to Motorola using and
disclosing Cuustoirner CPNII as described above,.C ustorrner may refuse CPNI consent by signing this
M A and by notifying Motorola in writing at '�E t 'n truru i�qer . s�ciuoio � jr fSu ., c tJ o a
Customers decision to withhold Customers consent to use CPNI. Customers consent or refusal
to consent .shall remain valid until Customer otherwise advises Motorola, Customers refusal to
consent shall not affect Motorola'provision of Services to Customer.
17.1 Motorola shall protect the confidentiality of Customer CPNI in accordance with
applicable laws, rules and regulations, Motorola may access, use, and disclose Customer CPNI
as perrrnitted or required by applicable laws, rules, regulations and this M ai,.
17.2 Motorola may provide Customer CPNI to Authorized Customer Representatives
(as defined bellow)via any irneans authorized by Motorola that is not prohibited by applicable laws,
nnles,or regulations,including,wkhouut restriction:to the Customer's email address(es)of record(if
any) or other email addresses furmished by Authorized Customer Representatives: to the
Customer's telephone number(s) of record or other telephone numbers provided by Authorized
Customer Representatives; to the Customer's postal (US Mail) address(es)of record or to other
postal addresses furnished by Authorized Customer Representatives; or via Motorola' on-line
customer portal or other online cornimuun!cation rnechainlsm ,
17.3 Authorized Customer Representatives include Customer employees, Customer
agents,or Customer contractors, other than Motorola, who have existing relationships on behalf of
Customer with Motorola customer.service,account„or other Motorola representatives and all other
persons auuthadzed in written notice(s) (including email)from Customer to Motorola, Authorized
Customer Representatives shallll remain such until Customer notifies Motorola in writing that they
are no longer Authorized Customer Representatives as described below. Customer agrees,and
6
shall cause Authorized Customer Representatives, to abide by reasonable authentication and
password procedures developed by Motorola in connection with disclosure of Customer CPNl to
AuthorizedCustomer-Representatives.
7.4 Customer's notices of authorization or deaauthorization must be sent to p otoroia,
and must contain the following information,:(1) the name,title, postal address,email address, and
telephone n urn berofthe persona uthorized or deauuthoriized„(it)that the person is being authorized,
or is no longer authorized, (as applicable)to access CPNio and (iii)the full corporate mare of the
Customer whose GPNII (and whose affiliates' IPNII) the person can access (car can no longer
access, if applicable).
I& Compliance with Applicable(Laws„
18.1 Motorola shall comply with all applicable federal, state and local laws and
regulations in providing the Services,,
18.2 Motorola agrees to obtain and rnaiintaiin all interconnection and commercial
agreements, permits, Ilicernses, and governmental approvals necessary to perform its obligations
under Ws MSA.
18.3 Motorola is solely responsible ffor ensuring that its employees, agents, vendors,
subcontractors, arid authorized representatives ("Authorized Motorola Representatives') comply
with (i)the terms and conditions of this MSA and applicable SOA; (H)when provided to Motorola
by Customer, all applicable safety rules and regulations and all applicable licensing requirements
for the purpose of performing any and all work required under i:his iiA A and SOA; and (iii)when
provided to Motorola by Customer,all rules, regulations, and procedures to which an employee of
Curstorrnerwouuld be subject white performing similar acNiitles can Guustorner's premises to the extent
that the Authorized Motorola Representatives are performing work can Customer's premises.
19. Cooperative Purchasing.Ad public agency may purchase Services pursuant to the terrrns
of this A:(i)to the extent that a jurisdiction is authorized under applicable paw;and(0)provided
that the purchasing jurisdiction and Motorola have entered into a separate MSA and applicable
SOA4.A"public agency" is defined as any federal governmental or federal department or agencyw
state,county, city, county and city, municipality agency,or rather political subdivision of state, any
public agency of any such politicai subdivision,any public authority,and,to the extent provided by
law„ any rather entity which expends funds for the procurement of services -for 9-1-1 emergency
communication,
tDm Force I ajeuu,re, Neither party shall be liable for the delay near failure to perform its
obigabons (excluding payment obligations) caused by circuurnustances beyond their reasonable
control.
11,, N t es.. A H notices given under this MSA shall be in writing and shall be delivered to-the
addresses specified below. Notices shall be effective upon receipt, and shall be deemed to have
been received as follows: (i) if personaliy delivered, when delivered, (it) V by certified mail return
receipt requested,, on the date: it is officially recorded as delivered to or refused by the iintended
recipient by return receipt or equivalent or, (ill) if by expedited messenger service (e.g. Fed Ex),
when delivered as confirmed by delivery receipt,
For Customer: For MotoroW
Narnne: Motoroia SoNflons Co nnectlivity, Inc.
trouuinrrw o r:'" ............. rorror Address: 00 W Monroe St, ,ate 4400
r�flwrprtry� n�r�a a °'�.��. � �._...._.m.
_ ("wicw u a)ad d(� t Chicago, IL 0661
rlr s: Attm: Legal Department
_.
att r u:
7
22. Amendment or Waiver. No provision of this MSA or SOA shall be deemed waived,
amended,or modified by either party unless such waiver, amendment or modification is in writing
and contains the signature of an authorized representative of the party against whom it is sought
to be enforced. For purposes of this Section 22, an electronic maul shall not constitute a writing.
Either Party"s failure to enforce any of the provisions of this MSA or SOA shall not be construed as
a waiver of such provisions or rights,or affect the validitrj of this MSA or any SOA.
23. Se eralbility. If any part,term or provision of this MSA or SOA is held to be void,illegal or
unenforceable,the validity of the remaining portions or provisions shall not be affected thereby,
24., GoverningI1,,.aw®Attorneys" Fees.. The validity, (performance, and all matters relating to
this MSA or SOA and any amendment associated therewith shall be governed by the laws of the
State in which the applicable services are provided,without reference to conflicts of law principles.
The parties hereby consent to jurisdiction and venue in the federal and state courts of such State..
If any legal action or other proceeding is brought to enforce the provisions of this MSA, Each Party
will beer its own costs of such legal actions, including but not limited to attomeys'fees„applicable
court costs,fees for other dispute resolution and internal costs.
. Assignment and Subcontracting. Except as hereinafter provided, neither this MSA nor
any right or obligation hereunder may be transferred,assigned or delegated by either party without
the prior written consent of the other, which consent shall not be unreasonably withheld. Any
attempted assignment, delegation or transfer shall be void except in the case of assignment by a
party to its parent, or to any subsidiary or to a successor in interest in the course of a merger or
.sale of all/substantially all of a party's assets.Notwithstanding the foregoing, Motorola shall have
the right to subcontract all or a portion of any Services provided hereunder,
26. Authority. Each party hereto represents and warrants that(l)it has obtained all necessary
approvals, consents and authorizations of third (parties and governmental authorities to enter into
this MSA and SOA and to perform and carryout its obligations hereunder;(ii)the persons executing
this MSA and SOA on its behalf have express authority to do so,and, in so doing,to bind the party
thereto; (lii)the execution, delivery, and (performance of this MSA and/or SOA do not violate any
provision of any bylaw, charter, regulation, or any other governing authority of the party„ and(iv)
the execution„ delivery and performance of this MSA and SOA have been duly authorized by all
necessary partnership, corporate or governmental actuon and this MSA and SOA are vapid and
binding obligations of such (party, enforceable in accordance with its terms.
27, Survivall of Provisions. The parties agree that where the context of any provision
indicates an Intent that it shall survive the term of this MSA,then it shall survive„
28. Entire Agreement.. This MSS+, SOA and applicable Tariff(s) shall constitute the entire
understanding between the parties concerning the subject matter hereof and supersede all prior
discussions,agreements and representations,whether oral or written and whether or not executed
by Customer and Motorola.
29. Captions. Article and section headings used herein are for convenience only and are not
a part of this MSA and shall not be used iin construing it.
30. Counterparts. This(VISA and any SOA may be executed in one or more counterparts,all
of which taken together shall constitute one instrument.. Once fully executed, R shall became
effective as of the Effective(Cute stated above. Delivery of an executed signature page of this MSA
8
t)y Farr simde trmlisrnjss�osi lor Medork phiotaimpy(Le, 'pLif')shaH be equilDfly aftcNie as manual
delivery of an ongfi"W!dgned cominter p;m t hereof
R J Vld 11114ESS VW EIREOF, the parfies hereto tiave executed the AAA A as of Vie Effective Date
proOded above.
CADNWC
ClUST(NEF"'? Al' J,
J�u .........
..........
-ne" ..........wt'
Mfle' NGGS SMSS Director
3,
APPI'PA'
9
MASTER SERVICE AGREEMENT
EXHIBIT A
FORM.................................Q,E 2EEMOLELIEMBI E,La�
�l o Be :inseirtod'i
2
l °
Custorner Name
NGCS jlOVlllllppll� uuSupIxilillit
u
November 2023
MotorolaSdWonsConnedvity,tnu.,is a whAiy awed subsidiary of MotorolaSoJLAons,Pne.The document is gyro.erted by capy0ght law and international
treaties,and is the information of Motorola Solutions Connectivilty,Pro-c.Adl trademarks,serWcamarks,pmductnames,brands,oompany names and iagos
appearing in thisdocurnent are the property of theirrespeclive owners,VESTAO is a rWjistare-d trademark of Motorola Solutioris Conneefivity,Inc.
MO7OROLA,MOTO, MOTOROLA SOLQD1nONS,and the Styhzed Pat Logo are traders s or registered trademarks Motorola Trademark Holdings,
LP_�'and are used gander license,Al other trademarks a€e the rty of Shear respective owiers.0 2023 Bali rights reserved.
Customer Name Novernber 2023
NOC's suprXin FlIan
������ ��� ����������
0 �����ma ��� ����mp�~=�����
Section I
contacts.......~,._~.~~,.....~.~..~~.......~.........~~..~~.......~................~........~..~.....~...~......,..~..~~~~....~...~.-..�
Sec,Uon 2
SiupportPlan Sti0imarf~~..~~...~...~........~-.~.^^.................~.........~~~.................~..,.....~..^~.^`~~~~^~~~^~^^^~`~~~4
2A KntimductKon~~Semhng Ouw�Customers" Needs...............,.................. ...,.~~_,,,.,,,,,,~,,.,.~.,4
2.2 SevvKce Managerneiii-ft .~~~....~.~.......~. ~^^~^'^^`^~~^^^'^~~^-~'^^^~~'4
Section 3
Service Delivery and Suppomt............... ......
.............~........,,.,,,,_,,~,,,,,,,,~.,,,~,,.,,_,.,,,~~.,,.,,,_,,,�
3.1 ����������������....~..........~......~,...^.....~~...^~...^.........~^......~.~~~^............^........~.~.~......~....6
3.2 MmtorolaNetwonk Security Opeilations Center..........................---..... .....~~....~~.............6
3.3 Reporting Incidents........,.....,...,.,,,,..~_,,,,,,,~,,,,,~,,~,~,,..,,~~,,.,~,~,^~,,.~^,,,,,,~,,,~,,,,,,,,,,,_,...,6
3/4 Priority Level and Response ...........,......^~....~.......~....~..~......~......^.^-~7
3^5 Customer iub...........,.....~.....^ ,,_,,,,,,_^~,.,,,.,,,,.~,~,,,,,^,,,,,,..~, 8
3.6 Supgmrt. .~~.........~............,......~...~.^..~.............-'^'.~-.~~~..~...'...'..~..._...9
3.7 Service ..................................,^^~~.^^~^~~^^^^~^~` 9
3.8 Maintenance Process.~..........,~,,_,~,~,,,~~,,,~,~,,,,,~,,,,.,,,,,,_,,,~,,,.,,,.,-�,.,,.,,,~,,,,,,�,,,~~,,,.�
Section 4
0:::lCCand State Ro ,~,,^,,,~ ,~,,~^~,,,10
4.1 Customet-, ~'_.^`~..^~.~'~^~^~^^`^~^^'~^`^~^^^~~^^~~~^^^ ~ 10
Section 5
Requesting a Sorvice Change...................^"...."~-.~...."._~...~,...~..............~_..............~... ........
..��
SA Requesting a WS Chaimge Impecting Call RoLd.Ing .......... �12
Section 6
Conditionsand �����������.~~^`^~^^~^=^^^^^``~~^'—~~~^^^~^^'~^^'^^^^^^~^^~^^^^^^~^^^~°"`~^^^~^~~~~^~^~^^^^~^^^~~~^'^^~^~~^^��
$.1 ...........,,,~,,~........ ,,..,,,,.~,,,,,. .,,,~,,~,,~,,,~,,..~,,,~,,^,~~,,,,~.13
6.2 ���|������.-.~.,.,~~ ~,~~,~,~...~,,~~,,,,...... _ .~~~~~,~�,,,,_~,,,___~� , 13
rode of Cordentm
Use or disclosure ofms proposw ls subjcd to tie re5triation6 an the oover page.
Customer tame November 2023
t3GCs u ,,,.t.111,nrr
Sadjon I
Contacts
Phone 800.881.4245
Emad V,S,frkV'4
_ _ _ _ _... „.,,. _._a... ....... w .o,..
Customer Huh Website,
Customer Hub Supper Email
Provide the 6A�aaiu� information,,._ u .. „ .
... _�_. _�., . �.
., e I. Site Name
. Your Name
w 'Four Caflbackhlitwiber
. Bri6ef � eruption-i of tQ,ie I rolb�eirn
. Prlority(Critical,High, Medium, Low)
r>r e
�.
Phoine
� � ® , �.
EmMI
..
Name
..... .. . __ ,.. ,__,_ _ �.. .Pticiniris
.,.. m .. .
...w .. ...............
rri a Ql
cont 5
Use or disdosuare of this proposal is seta ed to the rest.dUbm on ttm cover page
(Page 2
Customer Name Novernber 2023
1YGC8 Suplxxt Man
Our goM is to ensure you receive The best possiWe support from Motor0a Solutilons, ff you feell that your
support or maintenance needs am not, being met, as a direct. Motorolia SoWflons cusIomer, vwe provWe an
escalation process ft.x yuui, re.,quest to th it ext Motorda Sin uflons department or arnanager.
Your iirwil&WM call s1houid always be to thefirst department or,person on the list above, ff, after ry-Waldng Wfiall
contacl.you to have unreslived issl.11es, pWease see belovir for escalation contact infnirmabon.
NEMENNEMMME' ' I All 1=0 10)3MMONOMMEMM
MAZZ
HICHAE-LA JOHNSON NE10 PICKET" aJEREMY SMITH
*twcw* OpervWns Manafier F#r-ManaNer, roohn4al Su at q;wmwns Sr Di air`r abbal SE Operaams
Mobilw3032-46 7119, Ofte.:92&5%. '..-3379 M(AAle 951216.8827
GINA VALSO N CAn-ff KEIRMAS JERdw"v'
Y SMITHC�Wfsfbns"anagma Sr meverISE Operaboy-)s
W5ffim46 Mob951216.8827
........ ....... ............
STEVE GISSEN JIM STOWE
NG'G's Opera bons tam DgrvrkwofOlwatoil
Mtbde 303 775,0289 MoWe 858,518 6D49
Corot`M.,
Use or disdosure of this proposal is subjW to ft re&tfictons on the mver page.
WtOrDfa SOWWS ConnediVity Confidenrial Redmkd
Page 3
Customer Name Novernbw 2023
NGCS Support Plan
Section 2
Suppoill Plaill"i Suill"Y'limary
2.1 h1itroduction - Sernilig G�iiiui', Custorneris" Needs
his CUstorneir Support Plain (CSP) is tallaired to the specific needs of Motorola Soli.iflons Connectivity,
Inc, (Motorola)Next Generation Core Services(NGCS)custorners, Our Service Delivery Team'focuses
on the heafth,systern performance, and reliability of the writes provided in our NGCS portfoho
A MotorWa Operations Manager wN be the Customer's Ikey point of contactfor defining and
administering services.. 1'he Operatioris Manager's initial responsibdity is to update the Customer
Support Plan Draft, in collaboration with the Customer, to the finallized CSP that refflects ttile Customer
Contract..
The CSP functions as an operating document that adapts the services described in this document to
the Customer's specific Wufion. Motorola and than Customer W11 use the CSP to define Custom&
specific procesq--es, prof xadures, soluflon information, and other relevant support details required to
perform the Services set forth in your contract, The finW CSP and portions of the Agreement will define
'the dlvision of responsibilities between the Customer and MotoWa,
The Operations Manager and Customer will revlew and amend the CSP on a mutually agreed cadence
so the CSP remains current and effective in governing thin Advanced Services,
2 1
I Seill"vice Ma�iiag III ient Overview,
SendGe, Mari agement aind open covnmunicafioiri is the key to effective service delivery and relationship
buildii ig ,7 he Motorola Services prograirn offprs end4o end SerMce Management and iinOudes:
* Operations Manager
® Network,&Security Operations Centeir
rhe Network&Security Operations Center(NSOC) works lc osOy with the NGCS Operations Tearri to
ensure Mohxola maintalins a hoRstic vilew of your service deflvery erilvironment..
ms Support Plan covers the following locatioins:
WEE11immFiMFIEW
Support Plan Summary 0 MW77CMWINIA SOW rVONS
Use or disclosure ofthis proposall)s subject to the restelctions on the rover page.
MolcrMa Soluttons ConnectMty ConridenrivY Restdcted
Page 4
Customer Nanny
NGCS Support Plan NovembL4-2023
Support Plan Summary
Use or disclosure of Ihis proposal is subject to the restrictions on the cover page.
MOtorrda Solbftna Conneaivify Con Vential RestrxW
f3eq.,105
Customer Narne
NGCS Support Plan Novernbei-2023
Section 3
Service Defivery and Sul)port
3.1 Operations Manager
Your,Operations Manager is asspgned to work with you to support all aspects of your contracted
seiMces. Your operations Manager-
* Wovi(s Mth the TecWcW Support Center(NSOC)tin report on delivery of services to ensure
service leveks are rnaintained.
* Works with, ou and our INS(")C t1D establish and rrn IpINpaa and procedu"-m to eiinsure
y
Support is consistpintly delivered.
* Serves IPokit of EscMafion when seMce or support,levels are not meefing expectations.
* Serves as th IliMson Ibetween you and oi..dr internal delc)airtmemts foir escWated incidenhs,.
* Provides firrWy and frequent informational updates about progress to rd Iresolvkig U-1c Nab ents,
3.2 Motoil"I'lola Network Sectirl'''Ity Opill ejiliafiorll�s Center
The Network Security OperatOns Center OqSOC) monitors and proOdes 24.x'7x365 on-g6rig
management Of the Motoro�a NGCS services and works closely with the NGCS Operabons Team, The
NSOC provides:
not Central point of contact to report incidents and subrnit requests,,
* Continuous rnoinftorirg of Ill,we perfou-nance and availability of the Solution,
* Creation of Werts based on thiresholds and parameters then dist0lbutes notifications
appropriately,
* Autornatic notification ernaft sent to des�gnated contactsfor certain lass fficatioris of urn cldentz..
3.3 111sepoiting, Incidents
As the central F.,)oint:of contact to report incidents and subrinit requests, our NSOC provides 24x7x365
avaHal:)ifity to assist.witti.your sevMoe needs.
7"he NSOC is contacted viaa
* Telephone 1 800-881-4245, Follow prompts,
* Er all- rh"'Cr�[ -service requests inquiries ordy, ern e n ails are'q I...............-
monster ed for an instan6n—e-o u s' re s ponse...........
Dellmy and&hpport
Use or disclosure of this ProPmal is subject to the restrictions on the cover page.
Motafnia saiations conneevvity Confidentie;Restrkted
Page 6
Cuust nlow nftne November D?3
i O� t lYn'P" i°'tta r'� r�Jr �l��urrl �i afi�f r .'t%.®s low-priority inquiries rr requests
oinpy„ the u tag m r Hub is raat mnoantlored for an instantarDeones response,
I °f" . Critical and High priority incidents rnncr, t be reported vial_p...ell p horn ..
Product and systern technical resources are ready to recelve and take action a:oin requests for
service.
r h e INSOC is staffed with techiniOains trained in the NGCS p ortfofiita of services. Support staff p r rarnnnell
will access ff'ie sollution remotely to fully understand the iiincid int hieing reported,
ort d,
41 At a rniinp ourn,when n reporting an incident, the NSOGwill rasquuiw
u torn r n rnn (Site).
Caller's name.
CaRer's contact number(supply alternate call back rnurinb r).
Description of the proW rn or request.
Operational urn"np act of the prrabt irrn(Pdorilty),.
When'the problem first occurred.
Upon n notificaboin of the inmid int, the NSOC will supply a cause riurrd.-mar for reference.
N, TL-"Forritical and i°#igta severities, 0-ie NSOC wiipl continue working with youto begin troubleshooting the
reported incident krumnosdi t ly,
The S will.-
Open a case and categorize the issue or request.
Resolve incider-its based on priority.
Perform remote of anatyisis to assist in W ntifyirng a corrr,�ctpve action p n.
Escalate the incideriVrequest to tech nic ai of,sarice e4)erts wwh in required.
- (N patch Support Eng neers where r remote of corrective actions are not.p o it)[e.
- Engage inext tevell ran rn gernent to ensure bran py probl rn resolution.
- lProvide regular status updates for escalated incidents.
31.4 1 ll, I.iiievel wid Resl nse Defliulltions,
Response"t'h ne.-ps defined as tpie arnount of time expired between the tirne in which the issue is sinner(a)
detected by the 14SOC or(b) reported d to the NSOC by the Customer to the firma that a quu llifir,ad t chinl'ciasn
is asctivelly tro ubll sshootirrrrng the issue.
t rr pte Response it ne Coverage.......Seven(7)days per week,24 hours per day, SSS days of the year with
four,Q )hour(rnu xirnu,rrn)response tirne to have a technpcp n on-site fsnr Critical or(High Priaarky pssue related
to rdww r , sofhyare, n twanrl•c r pu iirlrnaint nunrnce issues or events, "T"his includes all Fiallid ycs.
poa'fimg Trouble The NSOC rnurra ber is provided to Ali PSAP s to rep od issues for NGCS provided -1-1
network and equipment.nt. "rhiios improves response e tirrnes whereas the PS i::Is des not need to Call two ditfaar nt
nuurrnb rs to report ort n incident. If the issue thatL was called in c rnnot be resolved through our rernot
diagnostic,; by the NSOC, then a technician wwpllll be on-site within the vabo ve stated response tirrrnes, Ti
NS C has a;a call-nrnswwering objective of answering 9 %of aff 9_1_1 cab's within 20 seconds.
Use or disa°rast ue our trans propmal fis;•subi Me resru d cars on the cover n,Mge.
rwrear YWO Sc*jdan s Conn lah,-na'eery Canfidmnhal RestficMd
Page
Customer Fume
Incident Time—The period Of time during which the seMce or any service component snuffers an Incident..
I o id rntt'11 li m e will com commence when theissue i either,(a)detected by theNSOC or(b)reported totth'n O
y the Customer. Incident Time will end upon completion tion7 of the repair ailr or Ir stto rattlo'arn of the s ii vm c?orservice
c0r npoarno rg. Incident Time will not, include downtime e attributable to ( ) F'orce Majeure. Condiitions or (ha)
scheduled preventive maintenance of wh'no by the Customer r was notified and to wh iich it consented in advance,
For each reported or aler-1-generated CriticM or High incidc--rmtt, the NSOC wil apply a Priority Level
classl5cation with an assigned target response time where applicable,TNs classification provides the means
to rna ns s the appropriate response and engagement pro c ss-
MttV�V�l��ivroum VV nVurcWi��uuiilpliiiiiiullVV9lluuol.. �����IIIIIIIIIIIIIIIIIIIII ����I���� � uw p�ulV' YY�I� ��I 10001�11 I100000�������1�I���� '�, � .,..,V..i � n��n liiiiii umiiiq�p..,��I��Y,�°�"�i
W ��IWVV o�, l � 6 uuuuu uuuuu � IUI p "�:V '"�III III ill
ritticall(RI) Within 15 minutes,nuttes, Significant sndl r severe degradation i10 urly
4 x 7 x 366 notification will be of service functionally nonttioarnahly that impacts
Provided, in"nboiu nd call or ass fated poo"sttioaro Or as agreed upon wwitthn
processing, with no workaround customer
available
p'tti h(p1 ) Wittu n„0 minutes, Significant degradation of seMce Every 2 hours
24 ao 7 x 365 notification will the hu ncttioarnsky thiat impacts ii nboalnurid caU
h:»romrid d, oar ssso cilstt d location processing r as agreed upon n with
where s workaround may be sma it bh .
cuasttoarYinr
Medium (P3) Within 4 hours„ A mmniruo r degradation of service Da4y
4 x 7 ao 365 notification fu nctiornsllilty or capacity of inbound Capp
will be provided. oar ssso Gist d location processing. Or as agreed upon with
customer
Il,,,,oww(P4) Next business day A degradation of system fU nC ilD n p that Updates as needed
/ / does not urrnp ct inbound call or pis Email for Motorola
Next sso coat d 10caboann processing n Customer Hub
Business
II)sy
(Excluding
Hollidays)
lllliis -*Ir' luuun1 uI�I
ruu
he user
f x V iih mr�rtrrp� i polon �ttulrr lmwtt of ek [into our support structure, FieCustomer
ustor r Hub
des direct torI id itManagement system wnru„� no �nVi nsw sysstt�the same irformattaw°n as ourengineers r managers. may request access to Customer Hub by m illi o
Includeyour"firsttand Ilstt roe, agency nr , state, business
uhr
ernad, business phone. TheCustomer
Hub provides the ability to:
Create 10W p60ritty sons or requests, provide uup:adstt s or to obtain status updates for an existing
case..
Obtain status on Service Requests.
Llse or disck3suro or this praapmal us subi wt to the restric sorm on the Cover p agr±..
Mr.)W04 S'rzturcrMG Ccarrcaectrvpty Coaartc8eaah at RwstriGfed
Page 8
Custmer Norm November 2023
NGC S Suppod Plan
16 View real-time status of schedWed events (e.g., change requests, service requests, arid securfty
patches),
3.6 Sup�poft Eirighli Imp'e"
Whill) irinost uncideints and service requests are handled rernotely, IMotor0a will ftjpatch technicians
should oin-site tec mina cal expertise be required,
3.1171 SeIivlce Malhlvte�iiaiiice
Motorola will i.:)rovide the applicaWe irnairitenance arid repair seMces to support our Customer for the
term of the Service as oudiined firi the contract and Wow.
3.8 Mal iiiteI n ce, RIrocess
As a �eading pulMc satety proOder, Motorola understands the 4'npoirtance of how amid when
irnM ate nance,is perforiined, and of providk-ig proper coordination arid notificalions, Schedi.Alled
maintenance wRl be har4ed within our change managemer'd process. A ichange request will be entered
en the YI Service Managernent(ITSM)Tool, ServiceNow, identifying key elements of he chainge
request-
Throughout the Change Managerneint process,the 01perabons Marwager is responsiWefor notifymg the
PSAP of all fall arined work that imay aff ect 9-1 1 Functionality withki a rnutuaHy agreed upoin period
rneaSLIred un days pdor to the event unless an emergency change must be irnp emented-
SeMoe Delivery and Support 61
Use or disclosure,of trios pmpasal is subject to the restrictions an the emr page.
Afobrala Soffidans Conrrecdvdy Confidential RestrtW
Page 9
Customer Name NavemIter 2023
NGCS Stap xq Fian
Section 4
FCC and State, Reporting
If applicable and depending on systern configurabon, Motorola has irnplemervted pofi6es and
procedures in coinformanc*with FCC and state notificafloin and outage reporthrig rules. To furtl-mr
facilitate cornpany wide compliance effafts, Motorola trains its employees regarding FCC and state
outage notification requkefrients, as dpfiinied in FCC 47 CJ:::�.,R. IPaTt 4 and state rules, if anym
In the event of an Outage,the desuginated personnel listed b0ow swill be notified by phone call,eirnafl, or
MS text message, Consustent with FCC Outage Notification requirements, as soon a IpoaaUa, but no
later thain 0-0ty (30) minutes after discovedng an outage, network malfuncfion or higher4evel lssii.ie that
is potentially aff-ectfing, i.e., run to the IFCC's threshold criteria foie notice and report, II' otorMa will notify
the designated personinell for such outages and will convey all avaflab e inforrnation that may The useful
in mffigatfivig the effects of the outage, as well as a nairne,telept-ione nurnber, and email ad:dress at
which IMotorola can be reached for follow-up,
4,11111 Custamie�"' Not ilfiC ate':011
Motorola will commuNcate addftional material kifor-mabon as it becomes avaflatAe, but ino Hater than two
(2) hours aftier ouir anffial contact. 'rvie additional information wrwilll kmlude the nature of the outage, Ks
best-known cause,the geographic scope of the outage, the estimated firne for rppMrs, and any other
information that rnay be useful to the management of the outage.
R
AN9
W1
clifical-System
Down notfficaflon
FCC and State Rep(Ang
Use ordisebsure oftW provisal is subject,to the rests Joss on the cover page.
Mofor&a Solutions Connerhvity confideateat Rwtncted
Page 90
Gustomer Marne Novembf.r 2023
NGCS Support Flan
Critical System Down (Name)
(Title)
Administrative Contact (Marne)
Jitle)
�� [i
h i G r f hl i f fi
Authority Contact (flame)
(Title)
Iniftirm tl in a i atert,: (O te)
D"CG ind ShAe Repcsrfing lwro tiwa �u�ar. r^x
Use or disdosure of this proposal is subject to the restPictions on tlhe cover page-
M atorraBe Sotutions Concmdrvity Confidential Restricted
pau.;e11
CustonnerName JNovpmber!D23
NGCS Swpcin f-,lw
Section 5
or
equmew sting a Seivice, Change
A service change request is coordinated thrOUgh the fit SOG. The change ps pnffiated by completing a
Request for Change(Rll:::-C)form, I'he RFC is used to document the requested servpce change.
Fhe Operations Manager fulfills the role of Change Manager, Information aboixt changes in
requlrernerits, network semices, appHcafion patches, software updates, new service requests, or any
other source of chainge, is tracked in our change managerrient syst ern,
Motorola's selivice and ern glineerling staff wffl assess and Mentify the potenfiW impacl, rlsk,timefine, and
any costs(if applicable)associated with functional change, Ihnardware or component addlI
integratlon to additional syste.rins/networks, etc.
I he c1hainge rinanagerinent 1process ensures that afi senfice change requests to the NGCS services are
property documented, reviewed, and all stakeholders are notified prior,to implementation,
r.
5.1 Requesti�irlig a GIS Cfmnge hlnj�)actiwli�g Call 111011111ttill'',111 9
If Location Service is purchased, a GIS change request is also coordIinated through the NSOC by the
Operations Manager,A GI S Change Management Request to ps initiated by comp le the Change
Management Request Form arld subrrifiting it to Your Operations Manager.,"pine Operahons Maim ager
will siubrrwit it to the NSOC and a ticket wfli bee created to get the request on the agenda for the Change
Approval Board,, Once the GIS change has been reviewed and approved, notificatlon of approval wfil be
sent back through the Operations Manager for communication to you. 1 he requested GIS change may
then be pushed to SpatiM CerI withIn the norimal change window of the Change Main agement
Process,
Requesfing a Sewlee Change
Use or disclosure of this proposal is subject to Via resirlIons on the rover page.
Mobrob Soturions Connedidy CorofidenfW Resfircted
Page 12
cusbriner Name Noveonber=.3
NGCS&oWvt Ran
section 6
Conditions and E:i,xcl us ii�oils
6.11
Motorola ensures the opfirnal performance of yotir VES'T'A 9-1 1. In order to provide a conshstent level
of qualityservilices, the following conditbris and HrMtafions apply::
* OInn-Oe pntewerftion MqUires Cus tor nertam provide sd.e acress.
* Remote monitoring, trouNeshooting arid re, tor abon requires that the Customer provide direct
unenct.irnbered remote access 24x7x365to aH applicable kxafions and equipment-
6.2 Exchis III ns
Motorola's servace and support obfigations hereunder wAl not apply to ainy Motorola supported software
or hardwa m- if correctlon of an error, adjus tail rimt, repair, or parts replacement is required because of.
* Accident, negilect,tan-operiing, misuse, improperfinsufficlent grouriding,, faflure of electric pomlen.,
failure of Customer and/or others to provOle appropriate erlivironniental conditions, relocation of
hardware or softyvare, or causes other thar-11 or-Onary use,
* Repair or alteration, or a#emjptxW relpair or alter- bonof aroy supported hardware and/or software
Hwy Customer or others, u0ess otherWse approved in wiiUng by Motorola.
* Connectior-ii of another machine, device, appilcation, or intlerface to Mot of'Ma supported
eqWpment(hardware and/or software)by Customer or others, which Ihas calused darn age to
Motoro1la supported equilpment,
* Damage or destruction used t.)y rwatuirM or man-made acts or d'sastila-.rs,
* F"allure or degradaborn M perforrnance of Mo tamp a's supported equiprinent(hardware and/of,
soft.ware) dUeto the urn staHation of another machine, device, appOcafion, or interface not
s1pecffically certified and approved by Motorola for use in Customer's eWronrnent,
p`he operation of the software On a fnanner otherthan that currently speclfied M the al:.:)pHrAble
product documentation.
rhe failure of the Customer to provide suitably qualified and adequatply trail ned operafirig and
maintenance staff,,
Incompatible or faulty Customer Ihardwumarrn and/or software interfaces.,
Modfficatiorm made withol.it Motorola's written approval to the OS, network, hardwaire or
soft.ware environment or softAmre appliu-.itiolns,
Conditions and Fxdusions 4P ma"WwaW&A srxu yuwb
Use or disclosure of terns proposal is mjN'ect to the restrictions an the cover paAe..
Morrorc4a Solutions Connectivity Confs'dendal Restdried
Pne 13
Custorw Name
NGCS Supipw Plain Novvrtwer 2023
Further, Support described herein does in pinciude cosirne&bc repairs, refurbishrTient, furriishing
consumaMes, suppNes or accessories, making accessory changes, the peirformance of preventive
maintenance or System administration, or adding addiflonW devices or software appficafions.
Conditions and Exciusions
Use or disclosure of this PTOPOSal is Subject to the testrirtions or,the cover pe ge.
Motorola solutions connecuoy COnWential Restncted
Page 14
Motorola Solutions Connecti i t MOrder Agreement Nov I
0.TERM RVICE ORDER
1 S1 IFl�T0 9-1-1 Al,,.I Database(It B)Services„i.DB Management
9,4-1 network Elements
This Motorola Solutions Connectivity Service Order Agreement B.VIF TAORol9TER SERVICE•.... EOSIPA"rIAL
(.,SOA")shalQ commence on IlWovember 22, 2024 or (ININCATE SISI,.ECT° ON BY CHEOWNG Box)
the date latest executed by the parties if incomplete (thin 'SOA
Effective Date") and terminate four (4) years after the Services
Commencement Date(the'Initial Term'),unless earlier telrrninated 13 Geospatial Routing
in accordance with the previsions of the Master Service Agreement SDI FIL F Service
dated of even date herewith, by and between the parties hereto l3 Legging Service
(hereafter the"MSA").
9.4,,,1 Network Elements
2„U2 EWITI= MLocation IDatabase(LDB)
Capitalized terms used, but not defined in this SOA are defined C.VSSTAAO9,4_t ASA SERVICE REGULATED SERVICES
elsewhere in the SOA,MSA or Applicable Tariff. (ONLY Y AIPPLPES IIF iMPILS CiRCUITS ARE BEING PURCHASED)
"Applicable Tariffs" consist of the standard Motorola Solutions
Connectivity service descriptions"pricing and other provisions filed 0 MPLS Circuits
by Motorola Solutions Connectivity or any of its Affiliates with the
appropriate state regulatory commission having jurisdiction 12 OPTIONAL L SERVICES
respecting a Service,as revised by Motorola Solutions Connectivity
from time to time. in the event an Applicable Tariff is withdrawn by Optional Services are services that are not regulated by a state
Motorola Solutions Connectivity or tariffing is no ionger permitted regulatory commission, and are not included in the Applicable
or required by the appropriate state regulatory commission, Tariffs("Optional Services").Optional Services may be ordered by
references to the Applicable Tariff shall be deemed to refer to the selecting below and are further described in the Proposal.
corresponding state allowed named document for the services
offered herein., 0 Te%146-9a1-1 Delivery Service
"Individual Case Basis" (UCS) means a service arrangement In VESTAO 9- -1 as a Service
which the regulations, rates, charges and other terms and
conditions are developed based on the specific circumstances of 3.3 E �MIS �9.���Ih�"T
the rase. Motorola Solutions Connectivity may or may not have an
equivalent service in the price list for which there is a rate,and the Regulated Services thatare sellected shall commence an a date to
quoted ICIS rates may be different than the price list rates.ICB must be mutually agreed capon between Motorola Solutions Connectivity
be provided under contract to a customer and the contract filed and Customer by execution of a written amendment hereto
(under seal) with the Commission, upon request.. All customers ('Regulated Services Commencement Date"), Optional Services
have nondiscriminatory access to requesting the service under an that are selected shall commence on a date to be mutually agreed
lCS rate. Recurring and non.-recurring charges for all services upon between Motorola Solutions Connectivity and Customer by
provided pursuant to this price list may be individualized for a execution of a written amendment hereto ("Optional services
particular Customer based on the need to respond to a unique Commencement Date').Regulated Services Commencement Gate
service application andfor market condition. All services will be and Optional Services Commencement Date are referred to herein,
offered on the:same basis to any other Customer, which has the collectively as "Services Commencement Date.' "1"he rates and
same service specifications and market conditions, charges for Services will be effective on the Services
Commencement Date.Upon completion of the term ofthis A and
° " _ any extensions thereof,and until a new SOA has been executed
between the parties, uureless Motorola has provided prior notice of
Motorola Solutions Connectivity will provide the services to changes in the(rates pursuant to Section 7 of the MESA,the monthly
Customer under this SOA as selected below ("Services"), and as (recurring charges and term shown herein shall be as follows;
further provided in Attachment 2, attached hereto and incorporated
herein("(proposal"). for Regulated and Optional Services,the monthly recurring charges
shall The the greater of.(Q the monthly recurring charge provided in
the table below;or(ii)the monthly recurring charge as adjusted by
the annual rate of the Consumer Price index published by the U.S.
Regulated services may be ordered as provided below("Reguaiated Department of i...abor,Bureau of I,,,abor Statistics,commonly known
Services'). Pricing, service descriptions and other provisions as the "Consumer Price Index for all Urban Consumers' for the
relating to the Services will be set Birth in this SOA, the MSA,and immediately preceding twelve(12)month period,and the term shall
the Applicable Tariffs. automatically extend in one(t)year successive terms.
A.VE T> ROUTER SERVICE-TRANSITIONAL L C
FLMUM
(INMCAnrE SELECTION BY CHECKINo Sox)
The rates and charges provided hereiln for Services are further
IF 9-11 f Tabulalr ocuting+91-1 ANI described in the Pricing Schedule, attached hereto and
Pie 1 or 5
!�i¢ r1i_I EI.y.E:C PORTIONS TUC}raS S1 "rFBU,S DOCUMENT T ARE cC1�SBr5Er i:.0 CONFIDENTIAL KY MOTa,BOLA