HomeMy WebLinkAboutItem N3 N3
BOARD OF COUNTY COMMISSIONERS
COUNTY of MONROE Mayor James K.Scholl,District 3
The Florida Keys Mayor Pro Tern Michelle Lincoln,District 2
Craig Cates,District 1
David Rice,District 4
Holly Merrill Raschein,District 5
Board of County Commissioners Meeting
May 21, 2025
Agenda Item Number: N3
2023-3975
BULK ITEM: Yes DEPARTMENT: Sheriffs Office
TIME APPROXIMATE: STAFF CONTACT: Julia Todd
N/A
AGENDA ITEM WORDING: Approval of the State of Florida Emergency Communications Board
Grant on behalf of Monroe County Sheriffs Office that will enable reimbursement of funds in the
amount of$206,708.00 on the RapidSOS Premium/Unite Region 6, five(5)-year Grant, Map and
Display Project for 911 Communications Centers in Monroe County, Florida.
ITEM BACKGROUND:
This specific grant request is a Florida 911 Region 6, five (5)year grant for funding administered
through the 911 Emergency Communications Board for RapidSOS Premium/Unite Map Display and
Services from vendor GeoComm for all 911 Communication Centers in Monroe County, Florida. It
will allow enhanced mapping and interoperability between other Region 6 counties participating in this
project. It will bring Monroe County in line with the remaining counties of Region 6 by utilizing the
RapidSOS Premium/Unite platform that will enhance 911 location information and statistics, especially
useful for disaster recovery planning.
PREVIOUS RELEVANT BOCC ACTION:
None.
INSURANCE REQUIRED:
No
CONTRACT/AGREEMENT CHANGES:
None.
STAFF RECOMMENDATION: Approval.
DOCUMENTATION:
Grant Agreement for RapidSOS Premium Mapping Project (5yr)(MSCO &Lgl Apprd St p).pdf
3804
FINANCIAL IMPACT:
None.
3805
o III " . l E C „. ... .. ..y w � �m � �,i ,�; �. I
JI
MONROE COUNTY GRANT APPLICATION
FOR
Rapidsos Premium /Unite
Region 6
5 Year Grant
Mapping Project
IM
3806
MONROE COUNTY 911 GRANT APPLICATION
INDEX
1. MONROE COUNTY GRANT APPLICATION
2. SCOPE OF WORK—Attachment 1
3. BUDGET REPORT-Attachment 2
4. GEOCOMM Milestone Table-Attachment 3
5. FORM 6A ANNUAL REPORT Attachment 4
6. MCSO Finance Director Purchase Approval Memo Attachment 5
3807
911 Grant Programs
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A,incorporated by reference in Fla.Admin.Code R.60FFl-5.003 911 Grant Programs
1
3808
1. Purpose............................................................................................................................3
2. Eligibility ...........................................................................................................................3
3. Definitions.........................................................................................................................3
4. 911 Grant Programs Calendar..........................................................................................5
5. General Conditions...........................................................................................................6
6. Guidelines for 911 Grant Expenses ..................................................................................9
7. Approval and Award .......................................................................................................10
8. Financial and Administrative Requirements....................................................................10
9. Grant Reporting Procedures...........................................................................................12
10. Change Requests...........................................................................................................13
Application................................................................................................................................15
Appendix ll: Florida 911 Regional Map .....................................................................................21
Addendum I: Funding Priorities.................................................................................................22
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A,incorporated by reference in Fla.Admin.Code R. 60FF1-5.003 911 Grant Programs
2
3809
1. Purpose
Each county, group of counties or region applying for E911 State Grant, to be further
known as 911 State Grant, to assist counties with the replacement or upgrade of 911
Systems; for counties to develop and maintain statewide 911 routing using Emergency
Services Internet Protocol (IP) networks (ESlnet), Geographic Information Systems
(GIS) and services, and Management Information Systems (MIS); and develop and
maintain Next Generation 911 (NG911) systems and services.
The State 911 Grant Programs distributes funds collected pursuant to section
365.172-173, Florida Statutes.
2. Eligibility
Any county in the State of Florida is eligible to apply for these grant programs.
3. Definitions
3.1. Alternate Contract Source (ACS) — A competitively procured contract led by a
federal, state, or local government. The ACS contract is cost-effective, contains
language contemplating its use for cooperative purchasing, and the best interest
of the county to use for purchases, provided the county's purchase is not over
expansive in size and scope.
3.2. E911 System: The Public Safety Answering Point equipment, in accordance with
the State E911 Plan, including 911 call routing, processing, mapping, and call
answering communications equipment.
3.3. Enhanced 911 (E911): An enhanced 911 system or enhanced 911 service that
is an emergency telephone system or service that provides a subscriber with 911
service and also directs 911 calls to appropriate public safety answering points
by selective routing based on the geographical location from which the call
originated, or as otherwise provided in the state plan under section 365.171,
Florida Statutes, and that provides for automatic number identification and
automatic location-identification features
3.4. GIS Maintenance: Ongoing GIS maintenance of a county's GIS data that
consists of road centerline, site/structure address points, primary PSAP
boundaries, MSAG and ALI maintenance services and address assignment
services.
3.5. Government Accounting Standards Board (GASB): The independent
organization that establishes and improves standards of accounting and financial
reporting for U.S. state and local governments.
3.6. Grantee: The county, group of counties, or region awarded a grant.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
3
3810
3.7. Hosted Services: Technology services using the vendor's servers for a fee.
3.8. Maintenance Contract: a business agreement between a contractor and
customer covering the maintenance of equipment over a specified period..
3.9. Memorandum of Understanding: A signed agreement between a group of
counties outlined in a formal document. It signals the willingness of the parties to
move forward together. The MOU can be seen as the starting point, as it defines
the scope and purpose.
3.10. Next Generation 911 (NG911): The designation for an advanced 911
emergency communications system or service that provides a communications
service subscriber with 911 service. NG911 also directs 911 emergency requests
for assistance to appropriate public safety answering points based on the
geographical location from which the call/signal originated, or as otherwise
provided in the State E911 Plan and that provides for automatic number.
3.11. Next Generation 911 Core Services (NGCS): The base set of services needed
to process a 911 call/signal on an ESlnet. Includes the Emergency Service
Routing Proxy (ESRP), Emergency Call Routing Function (ECRF), Location
Validation Function (LVF), Border Control Function (BCF), Bridge, Policy Store,
Logging services, and typical IP services such as Domain Name System (DNS)
and Dynamic Host Configuration Protocol (DHCP). The term NG911 Core
Services encompasses the services but does not include the network on which
they operate.
3.12. NG911 Equipment: Hardware equipment and peripherals needed to implement
and maintain NG911 services.
3.13. Public Safety Answering Point(PSAP): The public safety agency that receives
incoming 911 requests for assistance and dispatches appropriate public safety
agencies to respond to the requests in accordance with the State E911 plan.
3.14. Region: Refers to counties grouped by the Florida 911 Regional Map.
3.15. Regional Next Generation 911 project: A project in support of the NG911
interoperability with at least two-thirds of the counties in a region with the
intention of achieving a NG911 statewide call routing capability in accordance
with Section 365.177, F.S.
3.16. Service contract: A written contract to perform, over a fixed period or for a specific
duration, duties relating to informal and technical services.
3.17. Warranty Contract: A written guarantee given to the purchaser of a new item by
the manufacturer or dealer, usually specifying that the manufacturer will make
any repairs or replace defective parts free of charge for a stated period.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
4
3811
4. 911 Grant Programs Calendar
The E911 Board will accept applications as noticed in the Florida Administrative
Register.
........... .... . w.. __...... _ Action...... ........ ... _.
--------- — . _.._... ..... .... .........._ ..._...............
Eligible entity submits Submission date(s)as
application published in the Florida
Administrative Register
E911 Board members evaluate Within two month_.._...__the
months of the
applications submission date
_. - __._ ..— ......
E911 Board votes on Within three months of the
applications to fund at regularly submission date
.scheduled m eeting
E911 Board sends notification
letter of awards approved or Within four months of the
denied for funding to the submission date
counties
-------- --- ......... .. ...................._...
Performance Period
— w. .............. ----- ---......................__
County, group of counties or Two years from receipt of
regional implementation/ award notification
installation period -Two Year
Award
... ......... ..
Regional NG911 Project— Five If at least 2/3 of the counties in
Year Award a region participate, maximum
of five years
County grant conversion to a Up to three years from the
regional project(5-yr grant) original grant expiration date
................................ ........
synchronization
Initial databases
y Two years from receipt of
(such as ALI, MSAG, and award notification
Centerline)
.................................. .... —--------
Approved only with Regional
Database maintenance (such Projects
as ALI, MSAG, Centerline....)
Application and instructions for 911 Grant Programs,revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FFI-5.003 911 Grant Programs
5
3812
5. General Conditions
Applications must be delivered to the following address:
State of Florida E911 Board
ATTN: E911 Board Administrative Staff
4030 E§gjgagqq Wa Suite 135
Tallahassee, FL 32399-0950
Or electronically to Iw dE1eGh`QgicGii'aiii ffl kep2! � iiimp 4 R:f.gy
Electronic receipt of the arant all lication and all attachments is referred.
5.1. The applicant shall provide Application Form items 1 through 14 and the
applicable procurement documents. The grant application package must be
postmarked or delivered on or before the submission date specified in the E911
Board notification of an E911 Grant Programs published in the Florida
Administrative Register. Failure to timely provide these documents will result in
a rejection of the grant application.
5.2. Pursuant to sections 365.172(6), 365.172(10), and 365.173(2) Florida Statutes,
grant funds must only be used for the following items/services: to upgrade or
replace 911 systems; to develop and maintain statewide or regional 911 routing;
geographic information and management information systems (GIS and MIS); to
develop and maintain Next-Generation 911 (NG911)services and equipment, and
remotely provided hosted 911 answering point call-taking equipment and network
services directly attributable to establishing and provisioning E911 or NG911
services. Warranty costs shall be calculated to account for only the first-year
warranty.
5.3. GIS grant funding will be limited once the county, group or region has achieved
the minimum 98% accuracy rate as identified in the NENA GIS Data Model.
Additional funding limitations for annual GIS database maintenance will be
limited as stated in Addendum 1.
5.4. Although a Next Generation 911 Regional Project can_be awarded for up to five
years, the cost shall be accounted for on a yearly basis.
5.5. The Board recommends for any Next Generation 911 (NG911) grant projects,
counties must certify in writing that the proposed systems are interoperable with
existing or proposed bordering counties', regions', and/or adjacent state NG911
systems. Certification must also affirm compliance with current NENA NG911
standards or NG911 certification programs established by federal programs. all
vendors for next generation 911 projects vendors certify in writing that their
systems are interoperable with bordering counties, regions, and adjacent state
lines, if applicable, consistent with current NENA NG911 standards.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A,incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
6
3813
5.6. Only the percentage of service and equipment directly attributable to provisioning
of 911 services is eligible.
5.7. All maintenance requests, within a single priority, for eligible services and
equipment shall be combined into a single application, including the breakdown
of line-item costs. See funding limitations in sections 6.2.1
5.8. All grant applications shall be accompanied by at least one complete quote for
equipment or services.
5.8.1. Grant applications totaling $35,000.00 or more must be accompanied
by at least two written substantiated quotes from different vendors.
Complete quote submittals shall include a detailed scope of work, all
pages included in the vendor proposal, breakdown of all costs, including
equipment, service tasks, and deliverables. Any county that has made
a good faith effort to obtain at least two quotes in accordance with the
competitive procurement process in 287.057(1), Florida Statutes, and
has not been able to obtain the quotes can request E911 Board review
based on substantiated proof of posting of the request with
documentation of the limited responses subject to the following
exceptions:
a) When purchasing from a DMS State Term Contract or DMS
authorized Alternate Contract Source, the county shall follow the
DMS State Purchasing ordering instructions and their county
procurement rules and policies. Counties shall provide vendor
contract number with the grant application. Should the DMS State
Purchasing ordering instructions and their county procurement rules
and policies conflict, the county procurement rules and policies shall
prevail.
b) When purchasing from an Alternate Contract Source that has not
been approved by DMS State Purchasing, the county shall follow
their county procurement rules and policies, with provision of a letter
from the county's purchasing department.
c) Services or commodities provided by governmental entities do not
require more than one quote.
d) The county, group of counties, or region can initiate a request for
approval to procure from a single-source vendor. These will be
considered on a case-by-case basis. Justification for single-source
procurement shall be provided with the application, which shall
include a costs analysis that reviews the allowability, necessity and
reasonableness of all cost elements. The single-source procurement
will be considered if provided in accordance with chapter 287, Florida
Statutes. A letter from the applicable county's purchasing
department(s) that the project is a single-source procurement based
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin.Code R.60FF1-5.003 911 Grant Programs
7
3814
on section 287.057(3)(c), Florida Statutes, shall be provided with this
grant application.
5.9. Applicants requesting items from different funding priorities should complete a
separate Budget Report (Rule 60FF1-5.0035(l), F.A.C) for each priority. See
Addendum 2 - Funding Priorities for the 911 Grant Programs., for a listing of
funding priorities. Items from the same funding priorities should be combined in
the same Budget Report and shall comply with General Conditions, item 5.9.
5.10. An individual county application must include:
5.10.1. A detailed description of line item and cost. This would include the
item, model, or version. Additional information requests shall be made
for more clarification, as needed.
5.10.2. If possible, software service/maintenance dates.
5.10.3. Budget Report.
5.10.4. Most current Form 6A in Rule 60FF1-5.006(2), F.A.0 The form can be
submitted during the annual collection of county fiscal data for the
annual report or with the grant application.
5.11. Should a region or a group of counties apply for a grant, the following additional
information needs to be provided:
5.11.1. A summary of the costs for the entire region or group of counties
detailing the following:
a) Total amount of funds being requested.
b) The scope of work (SOW) that clearly establishes the tasks and
deliverables being performed for the successful completion of the
project. All deliverables must be directly related to the SOW and
include information on how the region will be interoperable.
c) Single source documentation if applicable.
d) All individual county application(s), see requirements in 5.11.
5.12. A memorandum of understanding (MOU) or an inter-local agreement from all
counties involved must be completed within 3 months of E911 Board award.
5.13. Funding application requests must include a scope of work that establishes the
tasks and deliverables to be performed. The applications shall include all tasks
that are required for the successful completion of the project. The project shall
be divided into quantifiable units of deliverables that shall be received and
accepted in writing by the county, group of counties, or region before payment.
Each deliverable must be directly related to the scope of work and must specify
the required minimum level of service to be performed and the criteria for
evaluating the successful completion of each deliverable.
Application and instructions for 911 Grant Programs,revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
8
3815
5.14. Funding application requests must include all necessary costs required for full
implementation of the proposed solution including that of any third party. Should
the county, group of counties or region grant application request or grant award
be less than the projected cost of the equipment or service, the county, group of
counties or region should provide verification of the ability to fund the difference.
Pricing submitted cannot be contingent upon "yet to be" determined fees for
products and services by the proposer or any other third party required for
implementation.
5.15. The county shall provide information on the county's preceding year E911 fee
revenue amount and the preceding year's carryforward amount. Use Form 6A in
Rule 60FF1-5.006 2 F.A.C. for this purpose. The form can be submitted
during the annual collection of county fiscal data for the annual report or with the
grant application.
5.16. A state grant award may be limited by the carry forward balance.
5.17. Detailed information is required for any grant application requesting funding for
systems that require immediate system replacement for provisioning of
enhanced 911 in the county, group of counties, or region. Include detailed
justification and explanation for any 911 system with an expected remaining life
of less than one year.
5.18. Funding application requests contingent upon "beta testing" or products and
services not in general production and installation will not be funded.
6. Guidelines for 911 Grant Expenses
6.1. The following expenses will not be funded through grant award:
6.1.1. Salaries and associated expenses for 911 coordinators, call takers, or
other 911 personnel
6.1.2. Wireline database costs
6.1.3. Vehicle expenses
6.2. Funding limitations are specified on the following items:
6.2.1. Hosted 911 answering point call-taking equipment and network
services, recurring network and circuit costs, equipment maintenance
and warranty costs will not be funded for more than the first-year
implementation period.
6.2.1.1 Service contracts for Next Generation 911 Regional Projects niay
can be approved for up to 5 years on a case-by-case basis. Ongoing
cybersecurity maintenance may be approved on an annual basis.
6.2.2. Grant funding shall be limited (per grant cycle) to eligible expenditures
for one PSAP per county, either one primary or one secondary PSAP.
Counties with only one PSAP with no other primary or secondary
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
9
3816
PSAPs, may be eligible for grant funding for one backup PSAP. Geo-
diverse systems may be considered one PSAP for the purpose of grant
funding.
6.2.3. Except for NGCS, selective router equipment costs are limited to a
primary PSAP system.
6.2.4. Training cost funding is limited to the new system and equipment
training.
6.2.5. The allowable grant funding for travel expenses is limited to the
authorized amounts established in Section 112.061, Florida Statutes,
and the Department of Financial Services Guidelines for State
Expenditures.
7. Approval and Award
7.1. The E911 Board will review each application for compliance with the
requirements of terms and conditions.
7.2. DMS grant agreements shall be signed by an authorized signatory authority for
the county after the grant is approved.
7.3. Grant awards will be withheld for any county, group of counties, or region that
has a grant with a past-due quarterly report or past-due final documentation and
closeout of previous E911 Board grant awards. Grant awards are eligible to be
withheld if the county, group of counties, or region is not in compliance with Board
reporting requirements.
7.4. Applications will be awarded based upon the priorities set by the E911 Board as
listed in Addendum I - Funding Priorities for the 911 Grant Programs.
7.5. The E911 Board will adjust the amount awarded to a county, group of counties,
or region based upon the availability of funds, the reasonableness of the cost of
requested items, published quotes, increased effectiveness of grant funds,
minimum system requirements for performing the needed E911 function as
specified in section 365.173(2)(g)1.,2., and 3., Florida Statutes, E911 State Plan,
or documented factors provided in the grant application submission. NG911
network systems should include a comparative presentation of network
alternatives, including applicable LEC, CLEC, County, group of counties or
region, and State alternatives. All stepped pricing should be thoroughly
explained, including the corresponding benefits for the county, group of counties
or region, and the E911 Board.
8. Financial and Administrative Requirements
8.1. Grant funds are provided on a cost-reimbursement basis.
8.2. Each grantee shall submit reimbursement claims to the E911 Board as needed;
however, each county is limited to only a single claim request per grant, per
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A,incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
10
3817
month. Receipt of reimbursement funds from the E911 Board is contingent on
the timely and accurate submittal of funding requests. Requests for
reimbursement of expenditures must be submitted on the approved Financial
Reimbursement of Expenditures Form in Rule 60FF1-5.0035(4), F.A.C.
Incomplete claim forms or claims not submitted on the correct form cannot be
processed and will be returned for corrections. Submit only for the amounts in
each budget category in which you have incurred expenditures. Incomplete
reimbursement requests will be returned after 14 days if no updates are received
from the county.
8.3. Upon written request and with documentation justifying the need, a progress
disbursement shall-be considered with a completed Financial Reimbursement of
Expenditures Form in Rule 60FF1-5.0035(4), F.A.C., itemized purchase order,
and vendor itemized invoice. All items must comply with the Florida Department
of Financial Services (DFS) Reference Guide for State Expenditures. Within 45
days of receipt of funding, the grantee shall submit verification of vendor
payment. Abuse of this policy will lead to denial of future payment.
8.4. Reimbursement claims shall include only expenditures related to the specific
grant and include purchase orders, itemized invoices, and proof of successful
payment to the vendor. The reimbursement request must match the scope of
work and budget proposed in the grant applications to include the quote provided
with the application. Grants that include costs defined by a set number of work
hours dedicated to a project must include additional documents as requested by
DMS staff. All items must comply with the DFS Reference Guide for State
Expenditures.
8.5. To assure prompt processing, complete reimbursement claims should be
e-mailed to: Ervrvllllrviiii lllfm llll fiiii ww :a y
8.6. Grant funds can only be expended between the beginning and end dates of the
grant term, unless the E911 Board authorizes an extension. Request for
reimbursements may be submitted up to 120 days after the end of the grant term.
8.7. It is the county responsibility to maintain the property, equipment, or services in
accordance with the scope of work. If a sale or transfer of such property or
equipment occurs within five years after a grant ends, funds must be returned to
the E911 Board on a pro-rata basis. If the equipment costs over$5,000, a county,
group of counties, or region must maintain it on an inventory for five years unless
the item becomes obsolete.
8.8. If a grantee terminates a contract for prepaid services, the unused portion must
be returned to the E911 Board on a pro-rata basis.
8.9. The grantee agrees that any improvement, expansion, or other effect brought
about in whole or part by grant funds will be maintained until the system or
equipment becomes obsolete (on average five years).
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
11
3818
8.10. If a grantee materially fails to comply with any term of an award, the Board shall
take one or more of the following actions, as appropriate in the circumstances:
• Withhold grant payments pending grantee correction of the deficiency.
• Disapprove all or part of the cost of the activity or action not in compliance.
• Suspend or terminate the current award for the grantee's project.
• Suspend or deny future grant awards.
8.11. The Board will provide the grantee an opportunity for a hearing, appeal, or other
administrative proceeding to which the grantee is entitled under Florida Statutes.
8.12. When a grantee wants to terminate a grant award or portion thereof, the grantee
shall provide written notification to the E911 Board, detailing the reasons for such
termination, the effective date, and the release of allocated funds. The Board will
then consider the request.
8.13. Proof of payment and deliverables, met in accordance with the DFS Reference
Guide for State Expenditures, shall be provided by the grantee. When the
information is unclear, additional documentation to confirm the information
provided will be requested by Board staff.
9. Grant Reporting Procedures
9.1. Grantees will be required to submit:
9.1.1. Quarterly Status Report in Rule 60FF1-5.0035(2), F.A.C.
9.1.2. Reporting will begin at the conclusion of the first full quarter after the
award. The report periods will end on March 31, June 30, September
30, and December 31 of each year. Reports are due within 30 days of
the ending report period.
9.1.3. The Quarterly Status Report shall inform the E911 Board of significant
impacts on grant-supported activities and provide a summary of
completed tasks/deliverables. Significant impacts include project status
developments affecting time schedules and objectives, anticipated
lower costs, or producing beneficial results in addition to those originally
planned. Additionally, problems, delays, or adverse conditions that will
materially impair the ability to meet the timely completion of the award
must be reported. The disclosure must include a statement of the action
taken or contemplated and any assistance needed to resolve the
situation.
9.2. Final Reporting:
9.2.1. Upon receipt of final reimbursement from DFS, a final Quarterly Status
Report, in Rule 60FFl-5.0035(2), F.A.C, shall be submitted based on
the same reporting requirements described in grant reporting item 9.1 .
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
12
3819
9.2.2. Final reporting shall be submitted within 90 days of project completion.
The "Final Report" box on the Quarterly Status Report, shall be marked
and include your project completion date. Grants that were for
equipment installation should include date of final acceptance and start
of warranty period. Service grants should include the date service was
started.
9.2.3. Final document submission and closeout of a grant does not affect the
E911 Board's right to disallow costs and recover funds based on an
auditor financial review. The county shall remain obligated to return any
funds expended that do not comply with the terms and conditions of the
grant award.
9.2.4. The counties must provide DMS with a copy of the Comprehensive
Annual Financial Report (CAFR),consistent with section 218.32 Florida
Statutes, no later than August 1.
9.3. All reports, associated information, and final reporting documents should be e-
mailed to:
iiii._, ms f , ov
.,.... ..-
10. Change Requests
10.1. Change requests shall be submitted prior to deviation from any awarded grant
application. No changes or departures from the original request are authorized
unless approved in writing by the E911 Board. Such requests shall be
submitted using the Change Request Form in Rule 60FF1-5.0035(3), FA.C.
10.2. Prior to a county signing a contract with a different vendor from the original
vendor stated in the grant application, the county, group of counties, or region
must request a grant change on the Change Request Form in Rule 60FF1-
5.0035(3), F.A.C, and include an itemized quote and a copy of the new
contract.
10.3. Time extension requests will not be granted unless the county has executed a
contract for the grant equipment and services or demonstrates good cause for
failure to execute a contract within one year of the award. Good cause
documentation shall include a new project timeline schedule.
10.4. Time extensions shall be limited to a maximum of one additional year if
approved by the E911 Board.
10.5. Conversion from a two-year grant to a five-year grant will add three
additional years from the grant's original expiration date.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin.Code R. 60FF1-5.003 911 Grant Programs
13
3820
10.6. Change requests must be submitted 10 business days prior to a Board
meeting to be reviewed. Late submissions will be reviewed at the next month's
E911 Board meeting.
10.7. The Change Request Form and associated information should be e-mailed to
E911 BoardElectronicGrantReports@dms.fl.gov,
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
14
3821
Application
County Monroe
........-
Total Amount Requested: $206,780.00
........._ ......... ....--- --------------- .................. ... ..... ... .. ..... ................--------..........-.....
Project Title: REGION 6- RAPIDSOS PREMIUM/UNITE MAP
DISPLAY AND SERVICES FIVE (5) YEAR GRANT
1. Chair, Board of County Commissioners: Jim Scholl, Mayor
...................
...r . .._........
..
Mailing Address: 530 Whitehead Street
--- .....__ ......... _.........._....
City: Key West
_..... .�...- —--------------- ........ ....................... ...............................................--....__.
State: Florida Zip. 33040
_....__ .... _ ......... .. . --..._ ......---
Phone: ( 305 ) 292-3434 Fax
--------------------- ........ ... ------- -------------------------
Email Address: boccdis3@monroecounty-fl.gov
2. County, 911 Coordinator: LAURA WHITE
Mailing Address: 2985 OVERSEAS HWY
City: ...MARATHON............. .._________.�_�..... .---
State: FLORIDA
....._..
Zip: 33050 -
Phone: ( 305 ) 289-6035 Fax: n/a
Email Address: (white@keysso.net
3. Federal Tax ID Number: 59-6000453
4. County information
Number of PSAPs 4
Number of Call-taking Positions per PSAP 6-MCSO;KWPD-6;PK-6;ORPS-2
----- ..... ...... �.. . ..
PSAP(s) in which grant funding will apply. 4
................ ...... ..... -— .
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
15
3822
5. Financial Information
a. What are the current annual costs for your€911 system (et circuits, customer
record sLhardware and software, etc.) not including maintenance?
$156,273.10
b. What are the current annual costs for maintenance of items included in 5a?
$83,454.20
Total amount of 911 fee revenue received in the preceding year. This does not
include any special disbursement, Rural County supplements or training
disbursements.
$532,540.19
C. Total amount of county carry-forward funding retained in the preceding fiscal year.
0
d. Total-amount of county carry forward funding your county currently has accrued?
0
e. Two-year maximum calculated amount for applied carry forward funding. (2 times the
amount calculated on your Form 6A, item 9, in rule 60FFl-5.006)
0
f. Subtract the amount in 5f from the amount in 5e.
0
g. If the amount in 5g is greater than zero, insert that number in the Budget Report as
"carry forward funds applied."
0
6. Describe your county's existing 911 system. Include specific information on
existing system equipment upgrades and when the installation of this
equipment was completed. Please include the PSAP(s) that the grant will be
implemented at to include the type of PSAP(s), primary system, and number of
position seats. Please state if this is a part of a group or regional project and
how you will be interoperable.
Monroe County cutover all 4 PSAP's in 2024 to a Geo-Diverse Intrado Viper 7.0 call
handling system. The final cutover occurred in 12/24. The system final acceptance
was 4/8/2025. Final billing is pending. Vendor is working to complete all contractual
items.
This specific grant request is a Region 6 -five(5) year grant for RAPIDSOS
Premium/Unite. It will allow enhanced mapping and Interoperability between other
Region 6 Counties participating in this project.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A,incorporated by reference in Fla.Admin. Code R. 60FFl-5.003 911 Grant Programs
16
3823
7. Describe the scope of work for the proposed project including any goal(s) and
objectives. Include the tasks to be performed as part of the project. Provide
scope of work in quantifiable units of deliverables that shall be received and
accepted. For each deliverable specify the required minimum level of service
to be performed and the criteria for evaluating the successful completion of
each deliverable. For any scope of work that includes milestones, please
describe in detail what deliverables are expected to be provided in each
milestone.
This grant request is a Region 6—Five (5)year grant request to enhance RAPIDSOS
Premium/Unite services, to bring the county in line with the remaining counties of
Region 6. By utilizing the RapidSOS Premium/Unite platform, the Monroe County will
be able to further expand 911 location information and statistics especially useful for
disaster recovery planning.
RAPIDSOS Premium/Unite consists of a solution set, that leverages and enhances
the RapidSOS Portal experience by adding critical features, identified in partnership
with the public safety community. RapidSOS Premium/Unite offers a unified mapping
solution for Emergency Communications Centers (ECCs) to streamline all incoming
data for every incident in their jurisdiction, including ANI/ALI information data for all
call types and authoritative GIS data for enhanced situational awareness by unifying
the backend databases of GIS information with the incident data from the public.
RapidSOS Premium/Unite provides a platform of data interoperability that fulfills the
intent and mission of the State of Florida's NG911 strategic plan. Regional GIS
datasets that are not consumable via a unifying platform hinder the mission of the
State's emergency services and unnecessarily delay NG911 adoption. RapidSOS
Premium/Unite data sources are currently used throughout the State of Florida via
APIs into Computer Aided Dispatch, Call Handling systems, Logging Recorders, and
Tactical Mapping Systems, as well as the standalone Portal. RapidSOS
Premium/Unite enhances the current workflows by allowing telecommunicators to
easily consume new datasets (such as REST API's) in a common and familiar
interface. This accelerates adoption and increases success rates across the State.
8. Justification of the need for the proposed project. Provide detailed information
on the existing systems/components that need replacement. Document the
condition with details to justify any system with an expected lifespan of less
than one year. Each component on the system, (etc.. memory, hardware, size
of drives)., updates of software and/or replacement versions needed,
standalone equipment., and additional upgrades (include UPS1 must be listed
in the requests.
Monroe County desires to keep current with the other 11 counties that make up
Florida 911 Region 6. RapidSOS Premium/Unite allows for the integration into the
current call handling system and replaces the need to access critical information via
a separate web login device. This enhancement is priced out to cover a period of 5
years, in line with the Region 6 Tactical Mapping Project.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
17
3824
9. Describe why your county, group of counties or region will not be able to
complete this project without this grant funding.
Monroe County is requesting state grant funds due to the county's limited available
funding. The loss of substantial income from the decrease in the 911 fee to(.40)cents
has over time, significantly diminished our income and affected the County's ability to
purchase the necessary 911 equipment and/or services to provide the Next Gen 911
services that our residents and visitors expect and deserve.
10. Describe the required steps with an anticipated time schedule which includes
procurement and payment milestones and a total project completion date.
The project Milestone Deliverables are:
Kickoff-Initial audit of needed resources for integration;
Initial audit of needed resources for integration;
Integration;
All Calls (ANI/ALI hardware installation and configuration);
Unified Map GIS (Data Collection, validation and configuration of services);
Testing-User Acceptance testing;
Launch;
Full feature availability is up and running for 60 Month duration.
11. If applicable, sole source justification must meet the state procurement
guidelines and chapter 287.057 (3)I, F.S.
The County will be using a GSA Contract. By using a GSA Contract the county will
be receiving pre-approved pricing. The Federal Government has already
determined the pricing is fair and reasonable by government standards and the
pricing also has a ceiling rate for all products and services.
GEOCOMM has provided GSA Pricing for this project and is the vendor for the
Region 6 Tactical Mapping project.
GSA Contract Number GS-35F-0594S
12. If applicable, please include your previous service dates for any maintenance
or support services.
N/A—This does not apply to this project.
13.Assurances
ACCEPTANCE wOFwTERMS AND CONDITIONS: The grantee accepts all grant terms and
conditions. Grantee understands that grants are contingent upon the availability of funds.
DISCLAIMER: The grantee certifies that the facts and information contained in this
application and any attached documents are true and correct. If this requirement is
violated, the grantee is subject to revocation of the grant and return of all grant funds and
interest accrued (if any), pursuant to the E911 Board authority and any other remedy
provided by law.
Application and instructions for 911 Grant Programs,revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
18
3825
NOTIFICATION OF AWARDS: The grantee understands and accepts that the notice of
award will be advertised on the Florida E911 website.
MAINTENANCE OF IMPROVEMENT AND EXPANSION: The grantee agrees that any
improvement, expansion or other effect brought about in whole or part by grant funds will
be maintained. No substantial changes or departures from the original proposal shall be
permitted unless the E911 Board gives prior written authorization. Any unauthorized
change will necessitate the return of grant funds, and accrued interest (if any)to the E911
Board.
The county certifies that all applicable state procurement rules/procedures have been met.
Failure to use grant funds as represented jeopardizes the grantee's eligibility to be
considered for future funding.
14.Authority
I hereby affirm my authority and responsibility for the use of funds requested.
ld/
",.........
Rick Ramsay Patrick McCullah
Sheriff of Monroe County General Counsel
Monroe County Sheriffs Office
1,c)A
. ..............
Printed Name Printed Name
SIGNATURE—CHAIR, BOARD OF COUNTY COMMISSIONERS DATE
OR COUNTY MANGER/ADMINISTRATOR
.................
Printed Name
Position
Regional Signatures if Applicable (add additional lines if needed)
...............................................................
Eve M. Lewis, Clerk for Monroe County
Asst.County Attorney
Monroe County
Application and instructions for 911 Grant Programs,revised May 2023
W For 3A,incorporated by reference in Fla.Admin.Code R.60FFI-5.003 911 Grant Programs
19
3826
911 Grant Pro ram
Appendix I: Authorized Expenditures of E911 Fee Chapter 365.172 F.S.
NO requests for funding will be acknowledged for any items not specified in Section
365.172, Florida Statutes, Emergency communication number"E911"; paragraph (10)
(shown below).
Section 365.172 (10), Florida Statutes: AUTHORIZED EXPENDITURES OF E911 FEE. —
(a) For purposes of this section, E911 service includes the functions of database
management, call taking, location verification, and call transfer. Department of Health certification,
recertification, and training costs for 911 public safety telecommunications, including dispatching,
are functions of 911 services.
(b) All costs directly attributable to the establishment or provision of E911 service and
contracting for E911 services are eligible for expenditure of moneys derived from imposition of
the fee authorized by subsections (8) and (9). These costs include the acquisition,
implementation, and maintenance of Public Safety Answering Point(PSAP)equipment and E911
service features, as defined in the providers' published schedules or the acquisition, installation,
and maintenance of other E911 equipment, including circuits; call answering equipment; call
transfer equipment; ANI or ALI controllers; ANI or ALI displays; station instruments; E911
telecommunications systems; visual call information and storage devices; recording equipment;
telephone devices and other equipment for the hearing impaired used in the E911 system; PSAP
backup power systems; consoles; automatic call distributors, and interfaces, including hardware
and software, for computer-aided dispatch (CAD) systems; integrated CAD systems for that
portion of the systems used for E911 call taking; GIS system and software equipment and
information displays; network clocks; salary and associated expenses for E911 call takers for that
portion of their time spent taking and transferring E911 calls, salary, and associated expenses for
a county, group of counties or region to employ a full-time equivalent E911 coordinator position
and a full-time equivalent mapping or geographical data position, and technical system
maintenance, database, and administration personnel for the portion of their time spent
administrating the E911 system; emergency medical, fire, and law enforcement prearrival
instruction software; charts and training costs; training costs for PSAP call takers, supervisors,
and managers in the proper methods and techniques used in taking and transferring E911 calls,
costs to train and educate PSAP employees regarding E911 service or E911 equipment, including
fees collected by the Department of Health for the certification and recertification of 911 public
safety Telecom municator's as required under s. µ4w01i,465; and expenses required to develop and
maintain all information, including ALI and ANI databases and other information source
repositories, necessary to properly inform call takers as to location address, type of emergency,
and other information directly relevant to the E911 call-taking and transferring function. Moneys
derived from the fee may also be used for next-generation E911 network services, next-
generation E911 database services, next-generation E911 equipment, and wireless E911 routing
system(c) The moneys should not be used to pay for any item not listed in this subsection,
including, but not limited to, any capital or operational costs for emergency responses. Even any
which occur after the call transfer to the responding public safety entity and the costs for
constructing, leasing, maintaining, or renovating buildings, except for those building modifications
necessary to maintain the security and environmental integrity of the PSAP and E911 equipment
rooms.
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
20
3827
911 Grant Pro ram
Agpendix II: Florida 911 Re Tonal Map
a � N
P � m
yip d
//( / lll�rorna CBa St
u
uxwwzn .
i
G he
n
ySOMer� �SemroG°•, � udc
A
�,onry. �Lr
Florida 999 Regional Ma HNxnand. ......
� a
....... ` Coda
Region 1 - Pensacola � d� FlAk
Region 2 -Tallahassee RI_
Region 3 -Jacksonville
Region 4 -Tampa sge. '✓ �i f ,✓fr,
f�
Region 5 - Orlando
Region 6 - Ft. Myers
Region 7 - Miami >>�/� ,✓ lr
Updated April 19,2023
Application and instructions for 911 Grant Programs,revised May 2023
W Form 3A, incorporated by reference in Fla.Admin.Code R.60FF1-5.003 911 Grant Programs
21
3828
€911 Grant Program
Addendum 2 : Fundin Priorities
The criteria for determining acceptability for disbursement of funds from the state of
Florida 911 Grant Programs will be made on a PRIORITY basis. Regional 911 system
project requests related to systems and equipment will be considered the highest priority
within each priority category. If you do not see your specific 911 project listed, you are
still eligible to receive funding and can apply.
1.0 Prepaid and Wireless Funding Priorities
PRIORITY 1: Primary and Secondary PSAP systems that require immediate
system replacement to provision enhanced 911 status or when the expected
remaining life of the system is less than one year.
PRIORITY 2: Development and maintenance of 911 routing statewide,
geographic, and management information systems.
A) Statewide routing system
B) Regional, as an incremental step towards systems statewide
1. GIS Repository
2. NGCS
3. Map Display and Services
4. Management information systems and services
C) GIS Services required for the delivery of a call
1. GIS Data support-assisting counties in meeting the 98%
NENA GIS Data minimum standards
2. Creation of the required layers of the NENA GIS Data model
3. GIS Maintenance Tools-this includes software or software as
a service
D) Management Information System and services
E) Cybersecurity
1. Cybersecurity assessments
2. Cybersecurity hardware and software
3. Ongoing cybersecurity maintenance
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs
22
3829
PRIORITY 3: Implement and maintain next generation 911 services and
equipment.
PRIORITY 4: Mapping system and services necessary for provisioning
Geographic Information Systems (GIS). This includes the following, listed in
order of funding priority:
A) Map System Equipment - map generation hardware and software
licensing are limited to components for two stations.
B) GIS Centerline point generation and map accuracy systems
C) Synchronization of GIS data and databases that support location
repositories to meet a minimum 98% data accuracy for Geospatial call routing.
D) Map display and services
PRIORITY 5: Develop and maintain Next Generation 911 services and equipment.
A) Next Generation 911 Equipment and Emergency Services IP based
network
B) Next Generation Core Services
PRIORITY 6: Systems that require new or replacement of critical or necessary
hardware or software. This includes the following back-up PSAP's system
equipment, listed in order of funding priority A-H:
A) Hardware and software for communications or terminal equipment
located at a PSAP for 911 call processing, ANI and ALI display, and call
answering.
B) Map Display Equipment
C) Logging Equipment
D) Lightning Protection Equipment
E) Uninterruptible Power Supply system and or Generator Equipment
F) County, group of counties or region Standalone ALI Database Equipment
G) 911 Call Taker Position Equipment
H) Net clock
PRIORITY 7: GIS sub-addressing projects
PRIORITY 8: Aerial Photography, Overhead (Nadir) / Imaging
PRIORITY 9: Infrastructure cabling and building entrance buildout cost.
PRIORITY 10: 911 Call taker workstation console/furniture (the portion related to
911 operation)
Application and instructions for 911 Grant Programs, revised May 2023
W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
23
3830
Provide the following layers: Road Centerlines, Site/Structure Address Points, PSAP Boundary,
Emergency Service Boundary(This MUST include Law, Fire, and Emergency Service(EMS)as separate
layers)and the Provisioning Boundary
Application and instructions for 911 Grant Programs,revised May 2023
W Form 3A,incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs
24
3831
3832
GEQCOMM
ys�Il�iN
h
r /q/r ri l
j�l,
III �j J
t I ,
i
RapidSOS Premium
Proposal for Monroe County, Florida
October 3, 2024
PUBLIC SAFETY GIS SIPAPUFIED
3833
Monroe County, FL
RapidSOS Premium 1
I Il
4� llk III�Il� ���I � I r i
Ove r%1Iwrwv
RapidSOS Premium consists of a solution set that leverages and enhances the RapidSOS
Portal experience by adding in critical features identified in partnership with the public safety
community. RapidSOS Premium offers a unified mapping solution for Emergency
Communication Centers (ECCs) to streamline all incoming data for every incident in their
jurisdiction, including ANUALI data for all call types and authoritative GIS data for enhanced
situational awareness.
By unifying the backend databases of GIS information with the incident data from the public,
RapidSOS Premium provides a platform of data interoperability that fulfills the intent and
mission of the State of Florida's NG911 strategic plan. Regional GIS datasets that are not
consumable via a unifying platform hinder the mission of the State's emergency services and
unnecessarily delay NG911 adoption.
RapidSOS data sources are currently used throughout the State of Florida via APIs into
Computer Aided Dispatch, Call Handling Systems, Logging Recorders, and Tactical Mapping
systems, as well as the standalone Portal. RapidSOS Premium enhances the current workflows
by allowing telecommunicators to easily consume new datasets (such as REST APIs) in a
common and familiar interface. This accelerates adoption and increases success rates across
the State.
lillaalf Access to Illl1fiwe Cdll Irrfoirrrraflori
• Display of real-time location data (cellular): View accurate device-based location from
Apple and Google that updates in real-time with breadcrumbing throughout the
emergency call.
• Display of both ANUALI and Google/Apple locations on one screen, including the ability
to view all 9-1-1 calls (wireless, wireline, VoIP, Text, IoT) on one screen.
• Agency-configurable audible tones for 911 calls, texts, and alerts for ease of workflow
integration.
• Visibility of 911 calls made within each jurisdiction, including landline, Voice Over IP„
cellular, and wife calling where supported.
• Coming soon: Estimated floor level n associated with caller's location to assist with
determining dispatchable locations with Z-Axis values. This feature will be provided after
installation at no additional cost.
I''foni wVo lce liururldeef Woirkfloiffs
• Alerts (live in thousands of ECCs nationwide): Enables Emergency Communication
Centers (ECCs) to eliminate the need for receiving alarm events via 10-digit admin line
Public Safety GIS Simplified October 3,2024
GEICKOMM
3834
Monroe County, FL
RapidSOS Premium 2
phone calls freeing up valuable resources and increasing accuracy of dispatch. This
translates into benefits for the ECC, including:
o Reduced operator costs by removing call workflow to ECC and simplifying post-
dispatch communications with live chat
o Increased data accuracy by displaying critical decision-making data on the 911 call
taker's screens and shares data as text to reduce human transcription errors
o Expedited time to dispatch via less processing time and increased efficiencies within
ECCs
• Additional functionality can be integrated into RapidSOS, via partner solutions:
o Ability to initiate a.location request via a text message
o Ability to initiate a live video streaming request via text message
o Real-time text message language translation in over 100 languages and dialects
One, iwia'ifie f iffrallpi sc�illlrrfioirii f'rrr ECC Oper°afimns
• View data from 90+ NG9-1-1 Additional Data providers, including telematics, medical
profiles, personal emergency app data, among others
• Display of Google/Apple subscriber additional data (e.g. Language and Medical ID
information)
• What3words integration for granular location delivery of unaddressable locations, such
as fields, parks, bodies of water, etc.
• Ability to launch into Google Street View for additional contextual insights
• Integration with ESRI and the agency's locally authoritative GIS data via REST APIs.
• One-time GIS data validation to ensure local data will function within the application.
• Hosted GIS web services for the agency's local GIS data with access to update map
data and publish to every workstation automatically. This includes the agency's:
o Basemap: Contains all GIS data layers configured into a single base Map Service.
This will include the Road Centerlines and/or Site/Structure Address Points, along
with any supplemental layers the agency provides (e.g., Community boundaries,
Service/Response boundaries, railroads, trails, parks, etc.)
o Geocoding: Enables forward and reverse geocoding/address search capabilities
within the GIS data layers used for location validation (primarily Road Centerlines
and Site/Structure Address Points).
o Additional GIS hosting: Up to 2 individual GIS data layers as Map Services which
can be toggled on and off by the end user.
• Access to services purchased by your community via RapidSOS Partner Network at no
charge. This includes indoor mapping products, critical response graphics, Alyssa's Law
approved solutions, and other safety solutions
Configuration and utilization of RapidSOS Premium will be in line with:
Vi to,.//ra,Li ar 1„i m p a i�mui � a u u
OM y Ogg Public Safety GIS Simplified October a3, 2024
E
3835
Monroe County, FL
RapidSOS Premium
RapidSOS Ap 6,",o a dhii
liiimfrleuiri e t f oiiir IPirx)cess f' very a%rr
The integration process for RapiclSOS Premium will operate sequentially through the feature set
listed in table below. The process will begin with a kickoff phase that will allow RapidSOS and
the customer to identify required resources and components to perform the integration of
specific features. The customer will provide, where needed, points of contact, technical
resources, and GIS data to perform the integration of the detailed features. RapidSOS will
support the customer with data collection and integration logistics enabling a manageable
deployment process.
All f' Jlkllll Iwnf"orrnuciu,tion
To provide caller information for all call types, hardware installation and configuration is
required to gather and utilize ANUALI information on the RapidSOS platform. All
hardware and software required to bring ANUALI data into the map application will be
provided by RapidSOS. RapidSOS will provide technical resources where needed to
perform the installation, configuration, and testing of the on-premises hardware.
Unified Map and IS
RapidSOS will guide the customer through the process of GIS data collection and
verification which will lead to configuration work to bring that data into the RapidSOS
platform for hosting and operations.
The agency will be responsible for submitting:
• GIS map data meeting requirements outlined in the Mapping Requirements
Document
To ensure the map data in RapidSOS Premium stays current, the agency is responsible
for uploading updated datasets via GeoComm GIS Data Hub using an account set up
during the initial setup process. Data structure must remain in alignment with the original
Mapping Requirements Document.
BI' oin-voice IInicuiideiriif ou°°IIIMliows:
RapidSOS will guide the customer through the process of enabling non-voice incident
workflows and provide training on how to utilize these functionalities.
RapidSOS Alerts enables efficient operations within the ECC, facilitating a full-digital
request for dispatch and 2-way communication between the alarm monitoring company
and the ECC. This replaces the 10-digit admin line phone call with the press of a button
in RapidSOS. Alerts improve ECC operations by integrating with residential and
commercial fire and security partners, including SimpliSafe and Ecobee. Alerts also
improve workflows for personal security devices from firms like e-BodyGuard, home
security from firms like SimpliSafe, and commercial security from firms like Honeywell.
Pa�bi�r Safety Safe GIS Simplified October 3,2024
G
3836
Monroe County, Fl-
RapidSOS Premium 4
Mile stone Dellverables
The project milestones begin with the kickoff phase where RapidSOS and the ECC agree on the
resources and steps required to provision services. Details of each project milestone may be
found in the table below.
.......... ............. .................................................
Phase Milestone
................................-------- ......... ........
Kickoff Initial audit of needed resources for integration
———-------
All calls(ANVALI hardware installation and configuration)
.......... ...........................-.-................
Unified Map GIS(Data collection, validation,and configurations of services)
Integration GeoComm's Map Requirements Document(MRD)for RapidSOS Premium can be found at
...............................................
Non-voice incident data(**Alerts**)
................... ...........
Testing User Acceptance Testing
.............. ..........
Launch Full feature availability
Rap,�,WSOS R�,remiuwi,,
............
The following sets forth RapidSOS' standard offering with respect to technical support to end-
users of RapidSOS Premium.
RapldSOS Cust(wier Support
RapidSOS provides our agency customers with one number to call for Premium Support.
o Tier 1 Support
® 24 x 7 x 365
a Options for contacting RapidSOS Support:
• Launch Support Desk from Premium window
• Email support@rapidsos.com
• Call 1-866-837-7379
a All RapidSOS Premium Features
• Forgotten password, adding users, hardware reboot, feature data collection
• Issues relating to the All Calls feature and deliver of ANVALI location data
• Issues relating to Locally Authoritative GIS services and their corresponding layers
----------- ........................
GE ) Public Safety GIS Simplified October 3,2024
. CUMM
3837
Monroe County, FIL
RapidSOS Premium
RapWSOS Level
This service level agreement sets forth RapidSOS's undertakings with respect to providing
customer support to Company, and the service levels associated with the RapidSOS Services
provided during the Term.
1. Service Reliability. RapidSOS shall provide an uptime of 99.9% for the RapidSOS Services,
subject to scheduled updates and maintenance and to any downtime caused by a third Person.
For unplanned downtime (an "Event"), RapidSOS (with respect to the RapidSOS Services) will
assign a trouble severity code based on RapidSOS's assessment of the Event at the point of
trouble identification. RapidSOS will make adjustments to the trouble severity code based on
how the Event proceeds.
...........
Trouble Description Initial Response Time Status Update Intervals
Severity
Code
..................
Sev 1 "Sev 1 Error"means a catastrophic 30 minutes 4 hours
Event causing a complete(100%)loss
of a key safety related feature of the
RapidSOS Services
Sev 2 'Sev 2 Error"means a non-catastrophic For Events reported during 24 hours
Event causing a significant component normal business hours(9am
of the RapidSOS Services to fail or to to 5prn EST Monday through
perform materially different than Friday),24 hours from time
expected, creating significant of report. For Events
inconvenience to an End Customer or reported outside of normal
Company business hours,24 hours
from beginning of the next
business day
Sev 3 "Sev 3 Error'means an Event that: (a) For Events reported during As appropriate
has minimal current impact on End normal business hours(gam
Customer or Company,and(b)causes to 5prn EST Monday through
a malfunction of a nonessential Friday),24 hours from time
RapidSOS Services feature of report. For Events
reported outside of normal
business hours,24 hours
from beginning of next
business day
............. ............
2. Points of Contact and Escalations.
A. Company may contact RapidSOS's customer support by e-mail at
§U 1111�
Public Safety GS Simplified October-3, 2024
GEQCOMM
3838
Monroe County, FL
RapidSOS Premium 6
B. For Sev 1 Events, RapidSOS will provide continual support until the Event is resolved.
C. Company may be able to follow for Event updates through the website
status.rapidsos.com. Company will need to subscribe to this status page in order to
receive and access all pertinent updates concerning services disruptions and
maintenance.
D. RapidSOS contact information (for escalation or technical issues) is as set forth on the
Order.
3. Change Control Management/Update Management.
A. Implementation of Updates/Maintenance—RapidSOS Services: RapidSOS will ensure
that any planned maintenance and update events within the RapidSOS Services will be
executed in a professional manner. Proper execution includes advance notification to
Company by RapidSOS.
B. Service Interruptions and Advanced Notification Requirements —RapidSOS Services:
RapidSOS will provide Company with at least 72 hours advance notice via e-mail of all
planned maintenance activities resulting in any service interruptions or possibility of any
service interruption that will have a direct impact on the RapidSOS Services.
4. Emergency Maintenance. RapidSOS shall perform emergency maintenance as necessary
and will, if possible, give advance notice thereof to Company. "Emergency" shall mean that
RapidSOS has become aware of a problem that, if an immediate remedy is not implemented,
will prevent RapidSOS from continuing to support and provide the elements and aspects of the
RapidSOS Services. Emergency downtime outside of the maintenance window will be counted
as unscheduled downtime in determining whether RapidSOS has achieved its service uptime
goal.
Public Safety GIS Simplified October 3, 2024
G �E(")C 0 M M
3839
Monroe County, FL
RapidSOS Premium 7
Respitmklll°sib,sidifies and E)ef veraIII,'iles
We believe our clients play a critical role in a project's success. While GeoComm will lead the
project efforts, we will partner with you to ensure you have in-depth project knowledge and are
kept informed about the project status and meeting project goals.
For the RapidSOS Premium project, RapidSOS will assign the project point of contact to
coordinate the project.
Gl stsrrrrter, "iienerallll Project Re pouinsllb llll'tines
It is requested that the following general project support be provided:
• Assist in coordinating and attend periodic conference calls
• Provide pertinent project information and documentation
• Provide a single point-of-contact available for communication throughout the project and
system implementation
• Assign appropriate staff to attend the training courses provided
• Submit required GIS information (e.g. GIS map data, public safety databases, and/or
other resources)
• Subscriber is solely responsible for obtaining its own internet connection and supporting
hardware and infrastructure needed to perform the delivery of features.
• Subscriber is responsible for making available any data or systems needed in order to
provide the features described herein.
• Provide input and data in accordance with the Map Requirements Document (MRD)
.1r.rN and provided as part of the project planning
located at�, �. � �r�i�i,9; .it;;'P.,.! : . ��. .. ..
• Subscriber is responsible for making available any vendor contacts or resources that are
required for the integration and setup of features described herein.
• Subscriber is solely responsible for providing access to existing UPS on site for use by
any provided hardware.
Frrr ect 1 ellllverrrllbles
Upon project completion, RapidSOS will provide the following project deliverables:
General 1�1r(4ect Reflverallblllles
• Project schedule
• Regular status reports and conference
• Project Initiation Meeting
R,apidSt S I r°erunisuure
• One-time configuration, training, and project management professional services
• Subscription access to RapidSOS Premium Solution Set
o Position-based logins based on the number of workstations in the ECC
o RapidSOS Premium ANI/ALI Integration
Public Safety GIS Simplified October 3,2024
1 M
3840
Monroe County, FL
Rap!dSOS Premium 8
o Rap!dSOS Premium GIS Hosting (up to 4 map services; basemap, geocode, two
map services)
GEpC Public Safety GIS Simplified October 3,2024 COMM
3841
Monroe County,FL
RapidSOS Premium 9
P ', Miffg ",ili!ifi ��,°,wwtii,,, ,
GeoComm solutions are available on procurement contracts across the country including
holding a GSA Schedule 70 IT contract which local and state government agencies are eligible
to purchase from. RapidSOS Premium Ready 4 is available on GS-35F-0594S.
Prices are valid for based term of GS-35F-0594S.
Total does not include sales tax. Applicable taxes will be determined upon contract signing.
Customers are responsible for paying all sales taxes.
Prl',ci,ing Detail
Pricing below is per concurrent user. This allows agencies to plan for usual patterns of usage
based on the typical number of workstations staffed.
lkapidSOS Pirerniuiirn Ready 4: Five Yeair Coinitract IIII 3rricii"
w .......... m
Non-Recurring Services MSRP Non- GSA Non-
Recurring Fee Recurring Fee
GIS Map Data Review Service Included Included
GIS Setup Services included Included
Premium Ready 4 Set Up Fee(Qty.4)
(GSA Labor Category: GIS Specialist) $4,000 $3,800
............_ _...
Remote Configuration and Training No Charge No Charge
Non-Recurring Services Total $4,000 $3,800
Discountedry, mwawaw........wW...,.., ...,�.,� . wwww
MSRP Fee GSA Price
Annual Subscription per Concurrent per Quantity Annual Fee
User Concurrent
User
Year One
l . .............
, _
RapidSOS Premium Ready 4 Annual
Subscription(per concurrent user; usually $2 988 $2,388.00 17 $4Q596
a 9-1-1 workstation)(GSA PN: RS-
Ready-FL-004)
Year Two
RapidSOS Premium Ready 4 Annual
Subscription(per concurrent user; usually $2 988 $2,388.00 17 $40,596
a 9-1-1 workstation)(GSA PN: RS-
Ready-FL-004)
Year Three
ual
RapidSOS
Ready uall� $2,988 $2,388.00 17 � $40,596
SubscSO�S Preer o miumuer user usually
-w
GEi Public Safely GIS Simplified O tober 3, 2024 CUMM
3842
Monroe County, FL
RapidSOS Premium 10
.............. ........................................................................................................................
a 9-1-1 workstation)(GSA PN: RS-
Ready-FL-004)
Year Four
RapidSOS Premium Ready 4 Annual
Subscription(per concurrent user; usually $2,988 $2,388.00 17 $40,596
a 9-1-1 workstation)(GSA PN: RS-
Ready-FIL-004)
-------------------------------
Year Five
-------------- J, -—--------—---
RapidSOS Premium Ready 4 Annual
Subscription(per concurrent user; usually $2,988 $2,388.00 17 $40,696
a 9-1-1 workstation)(GSA P N: RS-
Ready-FL-004)
..............................
Five Year Contract Total: $206,780
-----
Notes: RapidSOS Premium may be accessed in a backup capacity during emergency situations such as surge
use during a major event or emergency,without purchasing additional subscription access.
This contract does not include fees from third-party vendors. Customer is responsible for any third-party
fees incurred.
Pricing is based on GSA contract GS-35F-0694S. GSA schedule pricing for RapidSOS Premium Ready 4
is discounted from$2,596.62 to$2,388 based on Monroe County opting for a mufti-year contract,
.............................................. ... . .....................__ . ..............................
Public Safety GIS Simplified October 3, 2024
GE,QCUMM
3843
3844
z c � C�K -c � x �c� c oo z �c D o[ti
c� X T
o 'a EL te a� aa� �y ' � a m °c
�o �oaoaob o �o <
� [CbC^C �vpb� �d� n• bCzn f�D '6(D (C (D
� 3 3 3 3 �.� m � w O m m
GA: n < a 2 10 3
vp rb A 7v rb o c`"o a (D m
�w ow C., C., cn
-� cQ
°a a CA CD
m W
C C a fl1 O M
7J w P' ai p' p .�« (n co
Q
n a CD CDCD CD
N
3 CD
�o o c o O C CD
O v r
y o a c is n ny
n ° CD o m m
w R y C') w p
c = _ _ = Q 7
R =° n 0 CD r CD n C'
D
y y 41 a m
c m m w O m �
Q° c a
w W m f
• 7
CD 0
o 0 o O S
.obi .'oi o ocn
n Q
c S
oa a a a CD b .d 'o '0 w• M cn
m C
W d Q.
7y qo a
m m iQ
D a n a a m.. CL
4n tD
n (D > `C (� H 1�
� O O O O O ur N
v A o_ 0
o CD
3
'TI wN Nw Nw Nw Nw OO o 0 W C7 nQ 00
aD
�p
p •� 00 a�0 0�0 JO OHO S 0.n. Z
00
F o o Ci m
O
CCL
< to
{D Q 0+ R
O G.
Ort b n tD
M CD c
m
C2 O.. � �•t O �
m
� m
c 7
3
D O
ai
N 3 CD '
op
3 0 m
C O CJ
.�► r
a
i i�+
'3 CD
N N •C
O
oo v o 0 o a o � � b (nO O o � m Z �r) o co �t
O O rn a a a rn c c c C.
0 0
0 o CD �. o
3845
N CD rL rL pu CAD �G �. Q j
�° CD
CD 0
r CD 3 C °; �
N .-. N fD
O
Pd a
CD
3' 3
cc
y
o (� CD W
o a
� rnco
o, f
-�
G {D IM11
CD A
ju
r+ ¢1 Co
CL 3 9
CD cr
_ a m
w 90 M a
cr -' 3
O W N
¢ CD y =r
C
Cn 7 a
m P 01
v � n
T�1 C) C
'ACL
b
W
n m a i0 to
CD q
W r 3
(a p O m uo
CD c !P' p
r 'vCD
a� '
c N C p 3 i
N m Cp ai
.�
'«
Oz .�
N v CD c 3 c 3
- a w v' m w o n — ,.
m to
V? CL o. < CG
m > D QCD
cn CL
C C
CD
o cCL
C
CD
(D
O 3
o -�
CD m
a o
c 0
rn Q.
n
!D
{�-
O
O
cn
�,,piJ
p o L
3846
z > kun
�►
(D a Cl) Cl) <CDCr Er
�" CDN
0
° N
a cD' CD a
rn m C;)
cn
A
O 0 rt G
to
a cD 0 d rt
w cn
o m
F CD
O _C W CD
R -a <D
C C cr
?r 90 a Q
0
�
lD� r o
a� _ M
.=f O co
v 7 0 "
C ( 7 E
w CL
O � 7
O�
C!
T C.
CD
'd co
O S11 7 "CL
W
N r-' a rt
-0 rt
C: K O !�
CD
O
C C� X
Q. o
cc =r _.
^° (} °c o
ro r a
CD
o m
n -n f,, X 0 a
of m O w -p "" chi
N O z
[� m oo m c
m a �► �o m o
O -n
y NCL _
N O D `C A
D D CDCA o 0
-0 -0 -� '_ O
CD a b c
co -
0 '-
c
� o
0 CD a
o
a m
O C Q, d
rt 3
Q
0 Q I
b9 ffl � (TQ cD
M
CTI LA
L
o�D
4
3847
z x ; co D 0 oo nTC-TDD
O C. CT] CD c OU)
� IV � cr a� � O
OE 2 0 m 3
E3 0 R
Q
wn. j• '' � c 61
4� CQ CD rt
fD
O rt a
CD w ::
a� rn r
0
D m CD 0
c w CD m
G Q 3CD cr
3
m 0
C : c W
G eD x
w 90 a a
cD O
o
z x A' 0
�c � = a
CD 3
o' n
o
a
o b 3
z `� W
C
� CD � CL
(� IDc
c w 3 fp
IL o w �+
emo o=. p
M CD co
mw
0 c �
v m o `° 3 = 9
o t� o
Tl = rt(C
SD
n m D a
1
c a -o O v 0 e
m CD (D . ti c
tD O
CD
CD
0
o
C 3
(y ID
0
CD 'w0
O
O. co
{O
ID
M
C " A
c 01 n1
.�i Q
`C CD
{-f j
0 in M
C� c ® O•
® O O
3848
z �z C CA D O W o
CD
m
N RD CD
w CD O m m
0
a2. co
N G3
A 'y
tP
N O .3+ C
r�s CD
CD O n
fl} fD N
o � r
n 0 m � 3
SD io
0) C A
m O. rML
7
Po a Q
C O
(D O T
3
ti 3 0.
co w Al
O 3
A
n Ln 3 CL
W
�i1 ty = 00
lD
z
w D0 C
n IDa p1 C
m CL
cn
CL
'n or Co
O
M m aJ.
o � `2 CD cc
n 0
N O T
O -7 < Z
`C fl1CD
p0 m C
O y O
-n — L cm
N Q N ' m
7 LZ' 3
n D
0
0 C/1 G
� �• .2' b o m
3
o
A
n N O
a
O. � (C
m
0
CL
e3+ 3
b �
�P N
O
Q Ln
3849
3850
Monroe County, FL MILESTONES TABLE
RapidSOS Premium
Milestone Oeliveir able
The project milestones begin with the kickoff phase where RapidSOS and the ECC agree on the
resources and steps required to provision services. Details of each project milestone may be
found in the table below.
Phase Milestone
Kickoff Initial audit of needed resources for integration
All calls(ANVALI hardware installation and configuration)
Unified Map GIS(Data collection,validation,and configurations of services)
Integration GeoComm's Map Requirements Document(MRD)for RapidSOS Premium can be found at
Non-voice incident data("Alerts")
Testing User Acceptance Testing
Launch Full feature availability
3851
3852
w �, mmmo wwww wwwanuwwmwoowwwuuwwwuumwwrouuw,wwwwuw�.w... uuwu muwuwuwwwwiuwwwwwwowwwmwmwmwwwowmwwwoworvmm r
County E911 Fiscal Information
rvrvrvrvrvrvrv� . w
1 County Monroe Fiscal Year 2023-2024
2 Wireless Fee Revenue $359,958.70
3 Non-Wireless Fee Revenue E::: $104,137.6 (LEC, Wireline,& VoIP)
4 Pre-Paid Fee Revenue j68,4 4 3__85
ry
5 Total Fee Revenue $532,540 19 Carry Forward Fee Revenue Calculation
(Item #2 + Item #3 + Item #4)
6 Fee Revenue Expenditures 395,759.53
9 Allowable Carry Forward $159,762 06 'Maximum Allowable (30% of Item #5)
�MMM � MM�n,w„�,w„
Limited by Para 365.173(2)(d). Florida
10 Actual Carry Forward $0.00 Statutes. Assure amount is equal (_) to or
less than (<) Item #9
11 Excess Carry ForwardE -- $0.00
Recovery ,,,,rv,rvu
12 Preparer's Name Julia E. Todd MM d
13 Preparer's Title I Position 911 Database Coordinator
14 Telephone Number 305-289-6035
15 Preparer's Email E--jtodd@keysso.net
16 Date 12/11/2024
i
Incorporated by reference In Fla Admin.Code Rule 60FF1-5.006
County E911 Fiscal Information Requirements for County Carry Forward Funds&Excess Funding
0412020
3853
ATTACHMENT FIVE
3854
r l/111G�rf�yi/i
rainy
„w
/urirrl//r/,o/1.
TO: Florida Emergency Communications Board
FROM: Jillian Cranney-Black
Monroe County Sheriffs Office Finance Director
DATE: April 15, 2025
SUBJECT: 911 Procurement Purchase Approval
Re: RapidSOS Premium/Unite Tactical Mapping;Region 6-5 Year Grant
Pursuant to Section 287.057(3)(c),Florida Statutes,the procurement of the
RapidSOS Premium/Unite Tactical Mapping service as part of the Region 6 Interoperability
projects for a 5 Year Grant; conforms to the procurement process of the Monroe County
Sheriff's Offices requirements and Section 287.057(3)(c),Florida Statutes.
1 have attached a copy of the statute and marked the appropriate section that applies to this
purchase as evidence.
I, Jillian Cranney-Black, Monroe County Sheriff's Office Finance Director, attest that the above
referenced purchase is an allowable expense under Florida Statute 287.057(3)(c).
.R
p Cranney-,81ack
Monroe County Sheriffs Office Finance Director
�' roriy
k7' J
r t �� ro
3855
Select Year: 2024 v �
f2ma&IAZ View.. .�.
PUBLIC BUSINESS PROCUREMENT OF PERSONAL PROPERTY AND SERVICES
287.057 Pircac ure msrrn't.caf"crsrrmrrmar 'iti s caur clmmur'mtli'"aactiurt I services......
(1) The competitive scLfci'taatfasmm Iprocesses a au,mtllhmrmirfzed in this section shaatt be used fcir Ilprcacmarcarrrcmrrt of
ccrrmrumrcmdftisrs or,contractual services in sm crass of the thraasfacaW aarmmrau nt provided for,CATEGORYTWO 'mn s
Any competitive rtmv
. wc solicitation slfmaa.tt be um°mca, sm avafla
bte sfrmscmtt. irnraor,ms to rmuG(wcarmdcars,, imust mulmc:'lasi¢fc; 'the ttrume amir'md date
for the reccafpt of Iltbids, proposals, or rc'rphes and of the public cafmemmling, and must mrnctude at( caammtraactmaaalL terms and
caanditfa rns aafafmlll,fcaa lma to the procurement, inictuding the criteria to ra nmssmcf 'fuirm deterrmmfirning aacceptaafstlmt aand
relative rrrmeir°'mt of the I ricf, fsroposaaL, or repty.
(aa) Invitation to,bid.,---The tmmAtraatfcarm to Ibid sllhram It be ms:aled walk'en 'tiara agency is ca paafmicm,of'specifically defining the
scope of work for which as contractual service is re stirred car wrllhmcaiirn the as aarmcc2 is capable of astaabl isf ing precise
sf N'Jific tfcarss defining the ctust commodity r giiroup of commodities required.
® AH, invitations to bid rrucust frmctaacfrar
a., A cicataft rt description,of the ccrcmrr od'ities or"contractual services sought; and
km. If t:fie agency ccrir'teini')[ates reinewat of the contract, a statement to that effect.
2. Bids sr.mlbirrOtt.rarf 'mrm response to an furnwftaation to Ibid trn which the agency c:crrntcarrrfml,aatcas rermcmwraat of the cointrract
must frnctude the tmurfce for-each year fbir which the contract rnay IIbe renewed.
ed.
w Evatuation of Ihbids rrnusst finctaade consideirart.tcarm of the tcutaat crust for each verar°of the contract, including
renewal years, as submitted Il�by the veer .cmr®
4® T mcm cont.rawct slllma It be awarded to the rcasfacmrrsfllkallca rncf reslmarammsfwcr,wcmrmdor'wwl'm safari is 'lrlhca lowest responsive
Ladd o
([rRequest for proposals.__-_err agency shaaU, Use as request for proposals when tine p uurlposes and iuses for which
the commodity, 2rcm.mp of c rrmrrncrffties, or,contraactmraat serwicea being scauglhmt,can be slllr)aacfficanffta deffn lcd and fire
agency is capable of ideintifying necessary afamltfw raable.s. Various crmrmbinaattrarms nmr w urstcmrns Of corrnrmrlcrct','ties or
contractual services may be pirop m ed by a responsive vendor to rrrcmet: the specifications of the scalfc it:aat'.trmmr
document.
I W t fare 'issuing as rsmqracas't. 'fcr proposals, the agency must detcarrr fine amrmrf specify in wartt:fmm2 the rcmm scurms tlhaat
farOccmre mment by frnw taatio n to Ibid is racmt: pr'acttcaaJllAe.
2m Ail ra°artamests'fcar,proposals umrmrrst inctr,rrfcmr
s. A st tcarmsmirrt describing the c'cirnrmrruaa ales cir contramcctcr t services sought;
b. The r laatiwrs ',rumor°t':a nce of price and other, c'awaatuamtion criteria; and
C: If the agency contemn antes re newraat cf'thie contract, a staater'ne nt:to that effect,
m Crf'tertuua that wwitlt Ilhsaa used four cawaatuaa,tion of proposals rmmust,incclUidlca, Ilb ut are irmrat Hir'rr'ited to:
as a Price, which rm'mnmst be spec ficad in the proposal;
hsim If'the agency c ont,maurmmplaatcrosr renewal of the contract., the I ril ce fear each year for which the contract rmaatr be
c., Consideration of the total cost for each yoar of.the contract, including rcarmcmw,raal Vears, as srafar'mru'ntted by the
wca'arndoir; and
d. C*onsiderardon of prior r tevairmt.experience of the vendor.
3856
4. "'me contract sltnatlt Itwae awarded by written notice to the r°a°espormsibime,and responsive wmeirnmior whiose tnauroll osat is
demwijned in widding to N_�the most advaintageous to the state, taking into consideration 1:1,ie price and other
criteria seat forth in the request for proposals.ls. "T'he contract file,shall contain 't -.mjinim°:rrta mm;miam sluppolirting the basis mmura
which the awwaurci is mrmammima.
Invitation to malatiutaW_-tme invitation to negotiate is a solicitatrrm used by aun agency wrch is Intended to
mimateF,rroirna the best roaattmoui for achieving as specific goat or solving a tmaairticu,ataim° iarotatmarrm and identifies,one or more
m°aaaporrs e um don;with which the agency rnay inegiotiate in aaiu.m;er to receive the best value.
t. tiaai`ore Issuing an trmwttatiorn to negotiate, 'the Ilhead of an agency mamuust determine and specify in writing time
reasons that prµocmaraamrnuarnt by an invitation to bid our as re uaast, i'rar proposal,is not: practicable,
2. "t"Ihmua irmwitatiorm to negotiate mmmumst desu::riltma the mim°msnstiorms being renmgwtoraaci, the facts being souaiitmt, and the
specific goals or tmrotA erns ttmat a.r°ua tt°m;m suubject,of the.solicitation.
ti. t.h,ua,criteria that will, lhaa°a used for dete!n7flning tllhmaa accma ptaatatt,tty of the ureply and guiding tt°ma ssmtr:c,tiorm of ti-le
vendors with which 'the agency will negotiate nn njst.. be specified. "'t"he evattiation criteria mammau t incliG,iide m:oinsni eiramat:iiora
of tam°iom° ratcewaaarnt experience of the wrammriorw
4. The agency cy shaR evaluate rme ti ls against all,evaluation criteria set forth iin tll1w invitation to negotiate in
order to as t.aatahsh as competitive,range of rmagiaties reasonat-Ay susceptible of award. "111'°t°maa agency urnaa.y emceed carte ol,
more wmeuµmmiors wwithirm the<°oirrmlpetitiiwme range with which to m::xarrmrrmcamnc e rmaegotiraationsw After negotiations are
conducted, the agency smelt, award the contract to t.t°mcn responsible,and responsive e vendor that the agormcy
utcmtcerrr°minas will,provide ttac°a trmr.st wataue to the strata„ Illaaa aeci on the selection criteria.
5. The contract file for am wmernrior selected through an invitation to negotiate must t.contain a short plain
aatamteirneim't thaat explains the basis t" m, the srallectnioirm of the w irn lmmr and that smuts tmar°tthm the weroloiir's det.twram°ables am.mm
price, pursmaarmt:to the contract, atmaang with an a mnmtmtanrnation of how these mwt ttwsmraabLes and Iprice provide the best
value to the stelae.
( ) Prior to the t:irrnaa for receipt of Ilbids, proposals, or replies, am ayamrncy may conduct a corri`mare ncua or written
s to purposes hence vendor's watt uaa°arimar`staa,irm iirrii of ttnmel sotir.ttatiorm
question aua aira�wwc�r mamrmmam° for urur°,mosc.s of assuring
raemimairerruarmt° , The vendors nrt°matt be accorded fair and equaat treatment.
(3) If the Il umrctmase Igarice of corrmornoditimas or°ca:arat.iractumat services,exceeds the threshold aarnot mt provided in s.
Z8'Z,21Z for CATEGORY"i , purchase of corrunoditiaes our contractual services may not be irnade without urfx etiwirmy
competitive t wine siraa.anci bids, a:maunrmtaa-:mt:tttwaa seaied piroposals, or rrarnwtxt7mttiwa sealed urat.tes rantassa
(a) The e aig,ermcy head deterirrinn as tarn writing that arm irrmirrmedia.tae riaurmgaper to the taumltaltic health, sweaty, or,welfare or
other suul st:arntiat loses to the state requires erneraagency action. Af,ter die agency,head si rens smuictn a written
d tmeir°rninatioirm, the agency rrmay Il roceled wwttt°m the Ilfa,rocu,uuruarne nt of corn mmomiides or, coirmtractraaat, services rmamcuessit:atcem
by the irrmor ediatme riairmyour, w+wit:thouut re-rceiving competitive seated bids, corrntaret:itive seaLed proposals, or corrmll at.ittwe
seated replies. However, the cerrnaem°gency tar°aacuarermmaent. shalt Ilhacw rrmarte Icy obtainir'ay pricing immtorTnation from at teaast
two prospective vendors, wwbmichi irrmust be retained in the contaram::t iitae, ururmiaess the ayaarmcy determines iiri writing that
tJll°ace time urequired to oll t:aimm pricing information will, increase the irraurnediatan danger to the Ipuulllatic tnaaatttn, safety, ram,
welfare or other su bstandat. (toss to thie state. "t'"h e agency struatt furnish mrmalgmios of all,written n del errrmiurma,t°iOns and any
other docuamnrmaaurat:s retading to the eirneryem°mcy action to the department.A copy of tt°mac wwr°ttten staaterrmrarnt: Wihaatt Ilhbe
t'murirniistmaed to the Chief Financial Officer,with, the woraclll°mer a ammt:llhnmartaanimn payment, "11mra ii ndiviatuaat purchase of ltmamr°sona°alh
clothing, shettcer, or supplies which aairme uraaed e h caret aaiirm armor irgency basis to avoid instituudommatiaatioma gar @°mt,a"aceirnent in
a rrmoure restrictive setting is an meirneryermc:y for tlllmcn iauart:moscas of this imaraymamlplhm, and t:llhmre tait.iumy with the department of
sUCh stataerruam°mt is not oi equired in suaclh°m circuarrast'aarncaes. Illmn the case invent the enniar-ge,rmcy tauarchasaa oi'insm.mraamnce, the
tmedaact ofcovera me,of such irnsurrarmamo rmnay snot.exceed 30 days, arid at.t such ern eurgenc°y purchases shall be raep r'twmed
to the department,
(tin) The taruramllhmase is, made by cairn a en cy,rommmm a stela terrrn comnt:raa:t iauroc°uared, purstianit to this section, by tt°me
rataartrrmermt or Illa"t an iam.uracy, aai`t.rair° rw.cc.hwturny a, t,-arowalt i"r°ono tt°mcr,dainaam°tmmwamnit:, "trmaurra a. contract tam°aa�rr:rarea"ip Itamar,smaaarmt to
smatuasectiorm (1), by another agenciau
c) Coinrrmoctities or contractual services awahtamtmtc,,only trormr a single source an°nay be amaceptumr:t frorrn the
rwoinitwmratit.ive-,soticitaratioru rau°imuiraurrient:s, If Farm agency taeheves Viat:commodities or,contractual services amra^ nawraali atata
3857
only trcurmn a single, o urcce, the agency mstmaR cutcncctlrmnrrtc.uutJttr Itucusut a description uut'tlllme cornnlrncuttttiinr's or conmtractuurnt
srwtc Sr Ught for at least 15 business clays. The ctescirtl dor'In rrwirusrt include un request that prospective vendors,
provide tlrmforµniattcmru regairding their a.tmtttt tcm supply the c rnwullrrmcucttttrusm cur c.c,mrmt actrum It serwtccnsm described. If it to
utartunrr°rntrned tlrm writing by the agency, after reviewing any pionforinattimmmn received from t°nr°unulpncuctmwcs vendors that the
ccnlrmnrrmrndtrtten unr crsmrmtractruatr services are avatt,uutule curdy trrurn a single source, the agency ut°mrrutt provide unotice of its
intended decision to mwurmter a.u'tlllrm tum."scucurcrr pculrcutmummnrnn ccrurntract'trm the rrma mr'rer specified in s. !, (t )W Each agency
utnatt repoirt all such actions to the utcupartlrrmcrrnt orn a q uwartcm'Iwt,ty toasts in a rrnarmrmcsr murmct 'forrrm tur rucrtbatt by the
department, and the ctcntnalrtmnnermt': shuuJW"Ilh report such fIrmtmrx-irnrm tion to the Governor, t'ie IIRm'esidm rmt;of tilie Senate, unlru
the Speaker of the House of IUt 111°ur ururntattw rm no later t halrm each Jarnr.uauc 1.
(d) R sucllrtt°uttwcm'aan,t ttwcr devices for,the Ilpurpose of medical, ctewcnt,oltwu°nellrmtat, or w cattrurnat rellhncmllkuttttat:tcmrn of
cnttrsrnta are e cgpted from c rmmt:met'tlt,ive-wcnttictt:a.ttmnurn Irequirements and shall [or? procured tucrrsmcuarmt to an est:abliulWmed
fee schedule cmur by any other method that cc'rn ruses the best price for the state, taking into consideration the rmruedsr
of the the nt. Prescriptive aunwt ttwcm devices trnctuPuutcn, I but are not ttrnntted to, I lrru ttnm ttcuW mnrChncmttcssr, and Wrheetctnnutr'rsw
ror puulrctma.ncurs rnade ptucur"uuualu"nt to this paragira.ph, staLe agencies swtnrutt ill"HILially file wwtttr the deptnaurtrrmeint a description
of the purchases ar'rntl methods ods of pro cuulrumlr'nent.
(ru) The foltowing contractual services rur°mull ccnrrmrrnccttttruwr, are not wantmject': to the rurrmt'mu ttt::mwew mtm halal mrm
requirements of Ulds uen.:tni lln®
1. Artistic; seirOces, As used in thissubsectiolin, the teir'llrr'n "aJll""t:t 'tic'; rwr'mr"wrtcm'es" doles not include advertt'strmp oir
typesetting. Ave used in t°.t'm'tu uuubpara'grunitntn, the ter.rmn "adveirttrtrmgl` rirmrnr rmu t:@nos r°rnatutrmtt of a representation In any'for"Icrn
in crminrm ucttcmrn wtttm a trade, business, clra t, or profesm tcnrn tln currtuur,to IIprrullrnote the nuutut:'aty of commodities or service
by'ttnru Ip err, lln prc'nrnottrg time cuuurmnrmncndidesu or contractuuat s erwtca'u
. Accadcrrntc tulro ra mn rcwuwtewwu tt the fee for such ssarwtcaru does unun't exceed $ ttttttm
Lectures by tllndivtr Uatmum
4. t', t' tm
Legal ruaurwtc.cw, trmc;:tusrrttiurrtr attrmlu-rrr� ua�oratc,w cwt expert writ°.rnnn', appiraisat, or rrmc~uc'tuutrur services.
5. Health services in
volving rn°nralrnrmirlllt'.mm°m, dmaginu 'nls, tr"d„n'at'.rrneGnt, pIrev 'rmtnorm, inedicat n,w'orms' Itttmorm, or,
nnctrurrtrmt tr'attcmrn. "'t"he term aturu trnctuu cnu, but is not ttrrmtt cst to, nuutn t.allnnc e uultmr.rme and unient t Ihealth er tc em; involving
exarn'6rnat:tcruru, utta llnrusisu, tllreatrruu"ulln't, prevention, or rmnedicaiL cscurrrnnttattrrrm if such seivic.les are ot"t°eire t to efii t'itmite
trmcttwtttcntutu participating 'rein, rc specific prograrin that q,uatttt sn rrnuuttttutrn providers turmrt uses a standard payment
rm ettmcnctcut ' y. Reirrm.11blu rserrn unt of administrative costs for Il providers cut''mu rvtt:eru p urcha%.n in this irrianneraire also
rm'uccnllrrmpt. For p ur'llposes of this umutmlpairagrunllt'rt"r, the terrnrm "providers" rneai n s tmrn'un.tttm professionals and heatt:llh'm t'nnc:ttttles,
or cur umntaat oinsm that:det.iiwcmr or arrange for the delivery of Ihealth servicrmuw
6., Services provided to persons ns with rm eirilu-al cur"tnhysctcccrt"cttwatutttties 1I)y rnsnt-tmnr" rofit cunrtmolr"unttculrmu that: have
rutntwn,tulrmed exernlptions uuundeir s. 501(c) ) of the IUnited States IllnterrnM Revenue Code or wwllh ein ssruc.tw services are
ruwenned by Office rut Ma na errnent and Budget dgetr irccuula.r -t 22. However, in acquiring swuuctm s eirwtccr.w, the agermcy"shalt
consider the ability of the w rmrtcr, past: 1pertcur'Irrmanc:en, wittingness to Irne t Lurie re uutlu°a'rm eats, a nimt Ilprice,
", M(kNicaid services delivered to an eLigible Medicaid rc:cmtt°rtrrrrm't unless hums agency'tu directed otherwise firi law.
8. Farrntty ptnta.c'na'rr'm 'unt services.
9 Prevention services, retated to rrnei ntat health, tnnctuudirig drug abuse Iturewwe ntt rn tnmlro rarnnsu, cc.ttttct nmlbirli e
prevet tntrurr t'u'llrc ra.rrmn, and shelters for runaways, operated Ilby n t-t''rur"w"prnroflt corporations. However, min acquutrtrm
such h eirvtcces, the agency sliall cvrulrus'trter the rutn'tt.tt of t:llh'nru vermrtcau, Ipast performance, wmwtt,ttlrun Ilrmc: a to rrneet Urne
req utllreine ntr,, and price,
10. W'tilr-atrmtrmug arnct curtuucwvattrurm services provided to injuured ermntmltnutraesu puirsuairit to r.. �, �Aqj„(m')a
t'tm Contracts enter°'ed into puur"suulcn.lrn't to,ww
12. Services or cccurrmrmmrsmcttttens ll u°cmwtcted by goveirnirneintal,c'llrnttt es.
13. Statewide tucullhuttic seirwtce armlrnrmuurnccermnent prcus llrusu.rnniwn prcnwtcted by a Ftcnlrtea rrttatewwide lrnculunprcnttt:cnc'nrp rratio n
under uW t'tttt(c)(6) c°r't"the Internal Revenue Code which have a gimrainteed doclnurrmennturct match c,m't' at t awst 3 to $1.
(f) tC"onttrnuutlln�g,, education ever"mtsu or,Ilyrcm lrar'mmw that:are offered to the general pt,Nic and for which fees" have
been collected which pay all expenses unwuucrctrutact with the event or progira nn are runrmwrrnpt t'llrcrrnni rcmgUirernentu for
cu'curnmpeettttwcu solicitation.
3858
( )(as) An mageincc.y urncwaay not initiate as competitive solicitation for am ppra octant.or service tlp.time c°cormmlppprstpcprm of such
competitive solicitation w cunutd:
1. Require uire as change tin law; or,
. Require ire cpmumngie to the rampp,cncy"s original approved Ibudget., as atmatatned trm sw j p a9 j L a a t:lheir than am trrslrmstcsar
authorized in !row 22,(2) cpnr (3), r.untess the initiation of such c orrulppet:ifive solicitation is spppeccp6tcamtlpy authorized turn
law, in time General Apprqpriat.pramms Act, mpur by the L.cwpttstam.tpve, Budget Coirmmlrrmtssiorm,
(b) 'This sUubsecttcrm doep--s not:apply to am co mmppmat:pt:p mp solicitation for wwmpntc.lpm the agiency head clertifies that ap, valid
emergency exists.
(!gip) An amgeincy rromuust,doc:uurrrcmnmt its ccprrrlpph anmrce with sm 2.11L34Z.5 if the Iprupurchaase of ctmratraacctruamp services(~r cceeds
the ttrrapspmcmpct asurm°mcperrrt ppur"cpwmpcpcpmt in .sn �: ,. 1 'for CATtc:Gp"tllRY TWO a nd such services are not crpurrmppetitpvely procured.
(6) If l.ess than two respoinsive bids, Ipprcplpperosa is, or rellpm)Hes f6r,c cpurmnlrr odity or contractual services Ilpurchases are
rec.,eivied, the department:or,otheir a germcy may rmcmppoidamt e on the best,terrmms and ccprmdtttorrsa Tllh e department or,
cptllhmuswr" agency shall, dlcmm.cnrr eint the nreasons thart,snuc.lhw action is trm the best trrteirest of the state in Heu.0 of r scmptcttprmpt
crpommpxm tttrve seated bids, proposals, or rmpllp Hes N IlEach,am cmrmcy shall, repoirt all such actions to the departirnent on rm
quarterly basis, in a manner and t'oirrrm ppiresc,rtlltned by thanaa deppaprturrnen't.
y. gerrc:y shaalLl, upon request, ihpy the depp rtrneint, forward to the
��"� p�ppcmlru tssnmamrrcum'. `prm solicitation, srn� rapr,
a epmaartrrmmsrmt rprmmp ccpppy of each solicitation for a LL cccprmrmrr odity arid ccontraactnumat services Ipurchases in excess, of the
t:llhpresltiotdi aanrmcprmrnt ppr°upmrtded in s. 16LAITfor CATS tORY TWO. Ain agency stmampp also, rupurprn request, furnish am ccpllppy of
all ccrurrmlppetitive-solic:ptaatpirA n tabulations. The Offpc of Supplier Diversity may also Irequiest fr irn the agencies any
information suubrrmp`t.ted to the deppaam"tuurment ppnursnuuant: to this subsection,
as In order"to strive ¢o Inmmcrut the rnprnorrt busi ness enter ris procnulrrmrnrien't muaa.s se ortm rrm sm
aplrm agency may resmurve any contract for competitive soUcpt tion only mrrcm p certified rrntlmmrity business enterprises,
Agencies spmsplp r eview aalpp their contra ict"s each fiscal year,and shall r eLernrmine wpmtcllhm cccprwtraac:ts may be romp nr crd for
solicitation only amurrmcmrmpp,cr r"t:tf'ted minority ibumsprmcpss enmterpprmses. 1"hmms rc5er st:pcprm a masy only be used when it is
determined, by ream,sormamble aanmmtl objective means, IlpWcpre the solicitation that there are capable, qualified capnrtpt'pect
rrmprmrpurity business ernt rpprtsep,,available to, su brmmpt rm pptmt, pproppclsaal, cur. reply on as c ormtrumct to Ippr"rpwapcpe for,effective
corruppetptpo n. the Office of'Supplier Diversity spwr'H consult with any agency in reaacllhmtrar suuc:llhm det lrrrmtlrmaptpon wpmerm
cperc~~rr edi a pllppppr"cppprtapt e.
(b) Before as contract ct usur y be reserved for scwprcrt.aatrcrn only among certmt eld nmmmrmaprmty business c nterp irises, the
a,mgerucy head must find tllhmaa,t sauclh am reservation is murw tllpnie (best truterests of the state. All determinations slhampp be
subject to sOnce as decision ,`maps been made to reserve ap c.smrmt:raact:, but: before sea[ed bids, ppr"cplpp¢ s-aals,
or replies are r"eq ueste.d, the agency sp°ma ti, estprnrmapte whatit expects the aarumcpuurmt oft he cont:rau.cct to be, based on the
nature of the services or conmmrrmmpcppt:es mrmwrrupved and their va Lue rurmntcrr pirevailing market,conditions. If all the seated
ituprps, prqpovis, or replies received are over this esdirnate, the ruglei mcy Inrmamy reject: the. bids, proposals, or, Ireplies and
request,rm ones t'Irorn certict rmm:fiemrmcpnrnt" I l nuMness enterprises,
�, ' rpllr'tpmrmb ara.perllrmccy may reject the bids, proposals, or
rcrppilies aarmd Irc pllppcwrn the pmpnpdirmn to all etigible e ndor"s.,
(c) All agencies shall,consmmtmaur the use of price preferences of snip to 10 percent, weighted preference.p"cpurrmrmul s,
our other"preferences foir vendors as deteirrrmprned uamppppr"q prpste Ilpuursuurminnt to guidellines estampptpsp ied in accordance with
sm ' alp : dap top tnmrcreasse the ppaamMttcpppruattcprm ofrrmpnmcpnrtity rustrm ss rmm: r°pmnrp'scros®
( All aap e-rcies shall avoid suruy uulrrctu.ue concentration of contracts or Ilpurchases in categories oficornrnodities or
contractual services in ordier•to urneet the minority Il u,rsiness enterprise purchasing goals in sw d a to
( ) Ain agency may reserve any contract for competitive solicitation only arnoing veri who agree top use
certified rrppirmcaurmty business enterprises as subcontractor's nt:raactor's or sa,wbvei rctcurs. 'p"Ilhe perceintagempt funds, tlum U.,irmmms of"gross
contract aamm ouurat:amm d revenues, which h rrmaust, be expended with the ceirtifie p urrm6rmcpr"mty,business enterprise
subcontractors amino rsaullbvendws shaaU be determined by the agency before such c ontiraacts may be reserved. In order
to bid on as ccumrntrarpct:sour reserved, the wrcmrmdor slhm pp tapcmrrtpt'y those ccrpr"t:tpted ru inoriit:y business enterprises which h w fil,
e utilized as subccprmtr"rmc.tors or sruppve nctco-urs by sworn st:aat:err ei nt® At the tune of performance e or,Ilproject completion,
letion,
the c:cpinmtramctpr shaapp, report by sw ormm stasteirneint tlhie payments arid cmprrmllpptet:tcprm of work for amtp.certtfled Irrmtrrcmrpty
tmrusiness enterprises used tlrm the cmcmplmtr°a ict.
3859
(ttt) An agency shall, not divide the scnt.iccit.at.taalrn of crarrinramanciit.isrs cur.c:cnrnturac°:tlusat services so as to avoid the
ratctruilrernna'rrtrs of subsections (i)-(t ).
(t t) A contract for cccsrnrrrrrrsctttics or contractual services may Il am awarded without cr.nurmn cntit'tamin if state caur federal
taw prescribes with wwhnrsrnn bhe a ,narnrc w rrrcust:contract or if the rate of payment or thnae rec;ilpleirnt(A the irurnds is
srst:alhntistnarci during the appiropr°tabors process.
(i If two caciu.rat Ircasinaarnscas to a soUcitaticnrm or,a request foir qunmtas arcr rcnc.ra'inwcnci amid mine response is iresurrr a
certified irninority business enterprise, the agency shraatt enter into a ccnlrrt:ract with, t:lhnan ceirdfled minority busirless
entcwrpir isaa.
(t 3) Extension ta'i as contract for commodities or contractual services rrnrust has in writing for an pertcari not to
exceed 6 rnncnrrttns arnci is subject to the sarmnra trarrrns arid conditions salt i'cnrlctm in the iriit:iat corrt:ract, aaruci any written
arrmerncimnnerrts signed by the tanarthcasm 'Ph ere rnay b be only one extension of a contract crnlesss the failure to r eet the
criteria scat:forth in t.hna contract for caNrrnintcttcnurr of the contract is due to csmwcnnts befro nri the r:rnlrn:r t of the
contractor.,
actor.,
04) Contracts for ccrrnrlrrncuctWes or,crarturac:t:arat scnrmrices rrrair be renewed newwed for a period that may rrrat exceed
years car the teirrn of t:lhnaa original contract, whichever is to n era itenewwat of auu cralrrtranc..t for co nnllinodities or,
contractual services nnust be in writing arnci is subject to the sautes trrrrrns and c°ccnrmc'itirarrs set.ttorttn in t:llhnc 'irr'ttia.t
M a signed a h a car' r::c'nlrnt:r"actruat service, is p ullrchrascsri
ccarntracct, army aunty 'ww�urttturr aurrnc,rmcirrmcrrts .arw rrc Ihu Ilh°nr'. naar't»tmr® IIII� �'n�a: rmrrlrrNrrmnna����
as a result of the solicitation of Ilkuicis, proposals, or replies, the Iprice of the corrifflodity or a ont:r ct:r.ma t service t o one
ranmmewel d must Iltnr.r specified in the girt, proposal, or,reply, except that an agency c rnay rrr.A nntiant,ra Lower Ipricing. A
renewal contllraact may not include any compensation for costs associatedwith the ran ne aalL. Renewals airan continent
ore
is tw the a cm.rrncctw and subject to tlhna. avaitatait,it of Winds. 1F"�xceptior�r
upon sat:n�siac:t:rNm� c.r°ttnrurrmaurrca� a�w�atluuat�.i�orms to
purchase contracts p uursusaurt.to Itsarag,r'aphs ( )(a) and (c) may not be ra'rncawwnr . With the cwmrcept:ioni of subsection
(11), if a contraac.t aaurnei nciraent results in as Longer° contract taarrrn or.'increased aayrrei ts, state a rgc m mrat not
reireww cir,rallrrrarnci a contract for the outsourcting of as service or activiLE that has an.lrr lorigirialterim value cm':^ c,ca'aucilirr r 'E
rnnitltiorn before snubirnnitt:irng a written Irepoirt:ccrrnc eirrnirung,contract:pert'cnrnnnarncaa to the Governor, the President c.N't"tlltle
Senate, and the Staaaatcor ca the House of Representatives at tceast 90 days before execmuttarllrn of the relrNewat or
as Irrn cn mn ri rrr c.rn t.
tt)(a) For each contractual saaurnwicnas claint:ract, the agerrc.y shratt designate aallrm errnploiwnso to function as contract
rmrn imagerwho is responsible taallr enforcing enforcirig tnnalrtoirrrnaance(A the contract tucarllrrnss and conditions aind starves as a ttaanlarar"n
tmrut weein till°na contractor and the agency. "Phuuts contiraact rm°Na~aruaagrer Ilrraiw not be an individual who has tNa.ern empLoyed,
within n the Iprevious 5 ye-airs, by Ore vendor awarded thle contractual services contract. "The prirrraurir responsibilities
of a comntract rnnanager include:
i w ai�tici atl ng in the siolic it:artiorr devetopment and review of contract doc.ruullrr're ntsub
a Monitoring the contractor's progress arid Iperformance to einsrure Ilprocured products arid services corntorrnn to
the cicnlrntraact req uiurcauraramnts and keep fil miel records of firnaiimn s.
piW t aurora 'tmmr alrnni docuirneintfing arrE cchmarr ass'tra tllhnen contract t.hnrcNuur lhr the a arrrellrmctmwient: process withori7ed by the
terms of the contract.
. Monitoring the contract Ilhnr.mriget to crrnsr.rre, sufficient,funds,alre ar uatt l te ttnr()UghOtit:the terrri of titian contract.
5. ttarrarcisilunii aptulinlic:alblie rerr eldios, as appropriate, wwherm a Crorrt:ractcair's, pert'crrrnran.rnce is deficient.
.
( ) tactn contract manager ger who is resimio nsible for, contracts in excess of the thnllroslhrotci alrnoluunt for t:Aih1lt:t ORY
tt must, at as urrnirnimmm,uurrm, cornrnplete training colrncinrcted by the Chief IlFinarlrrcciaat Offlcer for aac.co urnt:an.billttw iln
contracts and grant rraanar remnant:, The Qhief IFtllraancriaat Officer,shnatt ca^wa""aliiimte such trairnirrit river czars to assess its
cai'`i'cac t.iverress and update the training ctirrtcmutmurrn. lhµh e t i°nief "inane lar,t Officer shall establish and ciissc rnirnate
oritcnlrrrm procedures Ip uursmuuaa'nt to s„ 17 i( ) to ensure,that clo ntlractcat services have been rendered ed it aaccuorrta i ncce
prc awi agency ar.cr sses the invoice e for i ayin ent. "The Illwrocccecimµulres rrnluust include, Ilb ut:
thu 't:hnra contract taa�Irmams tatcaran t:tno a..ae
a a u g and documenting N"::ontllre3c,tor"peer oirirrnm°aince, reviewingand
Irncme..ci urncrutr, Ilhao tirrattr.ci to, ia�Ircncnn�cir.rres i"cnrm r"anornit,rarnrni,
dlocurneinting all cioti eraabLes for which payrrne nt is requested by vendors, and providiing wwllritte n, certtticcatiorn Il y
contract Ilrrnam.lrraerss of thulna a, aacnc.tw''s Ilrcac,caiint of gcnnacis and services.
3860
(c) Each i�.ontract r'mm rmr hhcar wwhmcu is responsible for contracts in caocces of $100,000 annually rmrrm^Iraat, in addition to
the accountability hr°r ccormhr"aa.cts and graanrma:, Irrluaalrra gerrmcrnt training required in paragraph (b) and within 6 rrrrorrmtllhm after"
bcm'hrmm assigned Ir"esp ormcchlbmphh:y for such cccrr'rh;raaccacw, co mmh,uhuF°to training h"m contract irrranagewirrent a urd hmcaccarammam as ceir',ified
contract ct rrrluaamma germ T,hmmmm dell artmermt is responsible for' Mtabfis mmmm�and disseminating ati tli t^m"r�mmurrfurm�m and certifi� " ,� q. "Irah� " ,� ccaatmcra
r"cchaumrermmcar'm .^r for c cartifhech contract manager's. "hilraamrmmr^mhh rrrmuaoa: promote Ilbcaraa,practices aorrd Ilrm�lmmuam�mmm�mmres related
ted to
negotiating,ting, rrmarrma glinh, and einsuring a accccmrrrmtamllbhlhacy in aa,geir'ucy c.culm tiirauca:.a and giraint a a,grcamerneIrrts, Which must irwc:hauchca
the use of cs."aarsal. studies s,
� ears based r.uh'uammm liar"rrrm,auuaa avrmar�'h�;aw c:aormhNr" �^"�"� aalrmch hoer°aam'mt.amm'eemmmemVts. A certifiedl contract mlr'mam1aelr
n'rmrust,ccmrrrhrhaa'hco training every 5 year's for,ceir^dficmmtm u°ru renewal. "Irmrim ing and cei :ific:mm.tion rmmmust be coot by
the deparrtin'mwc'rmt,, and ih'hmcr tr"m"mmrmmmm,g m m^u'ot,be conductedJoInVy Iby the depaar ramcarat and the Department of Financial
ncciaal
Services. 7Ilh e c r:pa'artrmmcarmh,whmaahh aav ah,ruaa ra'.alp"rc:h'r traiining every 5 years to assess its effectiveness and ruhmrhaate the
haraa,hrmhrmhh c urnccmub,immr.
(d) Each contract Irrmaa,na; er who is r°craahocmrm',ahhmhe'foir'c.ucormt°:r c:a°a'mrr a'roracamrss; nP'mh' $10 rmmifitilrorm a rr'nlrmr.uaally rawmm"wts in aac:hd'm'thamn
o t°c, traiamrh reqdred in paragraph o and the tra'mmmY°ng arid clerth hm raamor rrr(p.rrod mr 4arahu"awh (c), hcmr s'w a
least 5)fears of auuclrharcu irnanaging aontrartS ,
mr"m excess R"m'h' $5 rrmihl�'iar�mm'm amlinirniiamhh
(1 ) Each agency shall,dies,u least � n h ye who shalt serve as as caomahara'act aa.chrrm�irr straator rr�, lloaurmrunbte
m rmaa.�.c �a hc.�m�� cmrmc°. crrommml 'uh.mu
foir r'rraa'rlrrtaarrw�rla" " as contract f'hh"r',m and "hlrmaarnicha'ah'hmahcrm"Ilrrmao hcmrr corm all contractual services contracts aalind Who shall serve as
m
as Haai'a',culrr with 'the ccontraacm, niainagers and h:hmca department. For «a c°ccullrrtra,ct o $500,00 conr, p,ess aamrrmcmaalhhy, the ccrrra'"ramc:l
a'am rrMrmmstraa,tor,may a tso serve as the contract ntr"a.^act rrmaarmaa er jf he or she has c.malrmrlhwlete the re(ILIfired training. F'or am
excess annually, the coins r'amc,a:; raa arhrnh traa'tor,rmrmaay not serve airs h'mrattr tire a':aralintra'act
c^,rorm�,r^aacc�: mma c'�mrc°:ma a � hhhh, 'hh'h l
chmmahrmima ,r«attar and the(curntiraac t rmma naa rur.
)(am) Fcur ao contr"aac°ft in exccc�w cuh the threshold aarrmcorurrrt provided irrr s. .O.7.,QJZ for a, hmE DORY IlFOUR, a:hre agency
lhmcaa d shall appoint.,
1 At: (leaarh;three perions to iindleperideritly cr auhruau,tra purmrh osalwu aam^md r"cm 11 km s who o cotlectively have ca' hmc"mlrierrc:ca and
umc program areas s and wc�r aw �a'r'c rm�urm a':,hmr:� ur"dmhh•°" Ir„.a,m Or"eqmr'k'"aarr'IUr."arm'as for the crallfnY"mr"m'mir:')d'it':"am or,r:':amr"nla.rm'aam'Itm.Vlaal,raarllC.„rirm:a"am'r sought..
y,„ At Iteaast three persons to ao nrieg ot'racthrumm tcmaarrm to caormrhuuct neg odiati mrnwa,durmrrirm ,au cornpetirive seated reply
harcoc::cur rlrmrwcarut."The rreg otiau.ticmrm tearn mrnermmlbeirs m°rmrumu , r°cauhh.rmctiveply have experience and hrurmrowrnced e in negotiating
a"mrarmla°,Ilraacts, r:oird Tact 'rraa':mrarermm rlll'ts and the prra'm^ service s� s s r
^
raormrr areas �r''urrc : nr"m;;.r r.umm.�^m^IYm�IUrmIIC"r�,'� ���Ilr.�::hm�.. !�'�Wrmnlm"m"mu�m����'.
contractual services mscmr^u lh'ma:.
(Ilb)'h. If the vamhcura'amh'amp c"conaturaact is in excess coh 1 rmruihh can mr^m any fiscal year, at least one Of thr,aa Illo 'ra'c^mraan
condiact jing negotiations must be as certified contract Ilr'mrrym'aut aaa:c'orc
•s ° c y fiscaah year; ark::least one rub' thhco persons ons c°::uand uc::tinga,
y,w If aµhmaw wr .hrucr cmh �^u r::corm�raoc°° m�a mrm cuccm;c.,aa r;r�' ,��lihnh rmmrmhhumcrlrml Firm warm„
rmaa rotiatiorras Irrrmust be as Project Wanagernent h lrcmh rmaruhcorruauh, as certified by the IC rc'ujcmc.h Martagement Institute. The
yrojcrc t h aarmaa errraarmh, Professional l m''ahraaLl provide guidance nc e Ibaa,a m:d on his or, heir crxlllmamr°>ienc e, education, and
ccc^arrwpeh:ency to Ihcoaach and c'hirca t cm°,o mph,cauc har°cmjectau.
. .h.hmaam depaartrm'rer'^H,is Irc''rspoilrmcsnrlble for establishing and disserrmir^ramtmm"m the cer°t1fk' a'ation arid training rR"aqr.ir'aarrma''rnts
foir certified c;°cmrmt;lu^aacct negotiators.tors. 'fta'a.irm mmg rrmrust c"rmauurca,' that ceirtified contract negotiators aarca Irmowte'clll craalbhca auhmc°mrua:
effective mmc'.gotiawt:hmorm strategies, capable cmh".'wrucrc'rruafruhly irmmlll'mhermmrarmairrg those strategies, and mu"m cuplvcm'd as hmrr^cuhur^iaatell,y
in the urcoccrurermmc^:mmh'. armmrcUr'"rsraw ^Throes rhr .aalrt mmcullrn "allhmaahh evaatuate m.uchm �raahllrrirr ev 5 . eaallrs
^� h w � � lm y Illr'r c'ur"a'hr;U'llr°tom ammwaarmsrs its
h�'cc',a,' , ccrurrrrmcmauhu.ur^ri. ac:ertifi
r� � ml"�"rarlllammsms a'mr"m4h ra�'mm:ham�:aa'�;hmmc�raamramrm certified
'rrmd c;c'alrntraa,c°at, rmgr'aa:haaa::mmr is ra!Mqrumrr'emJ to carlr'm'rhm'ha"rama` a:raa.mlmrir"mg
every.� y 5 years foir cccrrmt^¶Ificaaaicaurm nr"ca^rrcawmramhu huuaahmfircraah.icarm teat°haa6rc':mmmca'mmmr for cenrih"hcaathcurrlu rrrmruuu hrrc.hruahcaa
least 12 rmura experience as auunrchawmm , Gent ccahu.;ac°rh^, rrara er or contract admini
strator fcrnr an
aaa ermc:y molt as hmxzi hhcr crrrnlrarcmlmmtaall entity y where al.least 50 percent ofthe designated dudes es hlrrchruded procuring
ccrrmlrrmaordhac,les or contractriatseivices, hoaarh.ac:mhoaah:hua in contract Irrra cot,mao
µ cGlrm, cacurmtramcca': m"m°marmaagcmmlmmcurrt, our,cccumur°al:r°amcmt
administration, enc uh,h:cruacu' whose d u�,c a mrrc.,h,crc�a"c:h providing� �am'iN a^a,m1V agency y �• w � h ,. h,m'ai�mp, aaa'mmmr"mrsmm","h �°.m°am a,h'raam a"ma�Ilf'rma:" s„Po
nor,working charm
purchasing or contiacting staff.
.p Ir'I the pre •:w 5�years 'mr'm teaac�hrry at least two c'a federal, state, government
Experience 6aar"IVma'aa c'�rullrmlllrrl ^ .ca.r�1UlrUrh � " .� ." m" a;.rhr.r°aap� a'a:;s^Ya:Q'..� cum" h,rmccawh,hfaVw"r"'�m'IU'mrrniar'ma:
nieg dam,tumcorm teaarmwum through aal mmrrcwgoflaa c'rd piruocmuremmmc",'rrt,, oiir hcuarnrh:hcilhua'at,mcmrm in at, least three h mduaraalh,, state, or local
l
r'o° erlrmllC"m'ramrma' ➢"megaut,maotec Ilr"cot"murculrrnlcmmmtmaw
3861
(18) Any person who supeivises contract administrators or contract oir giraint niwainagelirs that rneet criteiria fbir
('-erdficatioin in subsection (15) shalt annually complete Ii Ipiracurerrierit train,fing for supervisors within 12
months after appoiritmen'tto the sup eirvisory position. The depairtmeiritis responsible for establishing and
disseminafing the tr aining course conterit, reqUired for supervisors.
(19)(a)l. Each agency must avaid, netitraUze, or mitigate significarit Ilpotentlat organizatioinal coinfUcts of
interest before a contract is awarded. If the agenc:y etects to iinitigate the siginificaint potentiat organizational
conflict or,coinflicts of inteirest, an adeqUate iniffigation plan, irictudfirm? oirgaini7ational, physical., and electronic
barriers, shalt be deveLoped.
2. if a.conflict caninot be avoided or initigated, an aV.iincy may proceed with the contiract award if the agency
head certifies that the awairdl is iiii')the Nnt interests of the state., "rhe agency he-ad must specify jin writing the basis
for the cleirtification.
(5)1. Aiin agency head rnay not proceed with a contract award under subpairragraph (a)2. if a conflict of interest
'is based upon the veindor galining an unfaiii-competitive advantage.
2. Ain unfifir comrx1ftive advaintage exists when the vendiDf'cornplie tin g for the awaird of a contract obtained:
a. Access t10 intio,rimatioin tihat is not availdble to the public and wouild assist the vendoir fin obtaining the
contract; or
tb. Source selection Wbraiation thiat is Irelievaant to the contract butis not avallable to aU,competitoirs and that
would assist the veindor in obtatining the contract,
(c) Apeirsonwho receives a contract that has not ibeein pirm-ured pursuanttosubsections (1)(3) to peidbririn a
feasibitity study of'the ;*tentiat 11171plernentation of as sutksequent coinitiract, who Ipmaaarticipates in the drafting of a
solicitation or Who develops a prograrn foam' f LAUK� irnplernentation, is not eUgible to, contract with the ageinc,y fbir
any other contracts deating with that splecific sub,lect rnatter, and any firrn rn which such IEperso n has any intesirest is
not eligible to receive such contrar.l. However; this Itnuro hirbition does not prevent as vendor who responds to a
request for infbirmation fir-orn Ilbeilng eligibie to co intract with art agency.
(20) Each agency shatil estabilish a urevieww arid approval process fbr all, (.0111traCtUat s,m.�rvices conti Castring
more thain tire thresho[d annount pirovided for in s. 2&Z,.Uj for CATEGORY I HREE which shalt includie, but not be
tifnited to, Ipronfiplraarn, financial, arid to at review and approval. Sucl'h reviews aarnd appirovaLs shall be obtained befoire
the contract is executed.
(21) In arty procureirinent that costs more than the thirestiold amount pirovidied foiir lin s. fbiir CATTGORY
T'WO and is accomplished without conipettlioin, thefindividuals taking part in thie devetoprnent or selection of
criteria for evaluation, the evaklation process, and the award process shalt attest in writing t1hat they are
independent of, and have no coinflict of inteirest in, the entftkn; evatuated and selected.
(22) Nothiing in this sectioin shall,affect the validity or effect nf any co ntract jin exlsteniq:e on Octiotx?r 1, 1990.
(23) An agency nniay contract for serviccas with any irmidependent, nonprofit college oir uirdiveirsity which is located
within the state on the same basis as it rnay contract written any state university or,college if the indepiendent,
nonprofit college or university:
(a) Is accredited by the Southern Association of Colleges and Schools; oiir
(b) Is aubhorizedi to opeit ate within this state pursuant to chapter 1005, offt--.,rs a pirofessional,degiree, and is
accredited by the Middle States Commission on Higtieir Education.
(24) The departirrient, in consultation with the Crijef Financiat Officer and the state chlef infbi-irriatioin offic'ery
shaill rnatintain as progirarn for onhire procurement of coirnirnodlities and cointractuat servicies. 'Fb einable the state to
Dromote open competition and leverage its buying rx)wer, agencies shaU participate in 'thie online proicurennent.
program, and e(jObte i rnay I)artiicipate in the roe rain. Only veindors prequalifled as irneetfins inandatory
.4 9
requirerneints and qualifications critetra inay participate in oirilline procuirernenit.
(a) The department may contract four equiprnent ainid services necc.,ssary to dc.,v61op and impternentoinfine
pirocurernent.
(b) "I'tire depairtinnemt shall adopt i to administer the progiram for online procuirernent. "I'lihe ruirs ininust
inctude, but utmost.Ilbe Itilrmrmited to:
I. Deteirininfing the urocgUiremnents and quatification ciriteria for IlimuroagUaatifyimmg vendors. 3862
2. Establishing the procedUlf'es for'coindUcting ontine procuireinent.
1 Establishing the critleiria for eligibie coirinirnodrifles and cointiractual seirvices.
4. Establishing the proceduireu for providing access to oinkne procuriarineint.
��5. Deteiradinfrig the ci iteria warranting any exceptions,to participation fn tfie online procuireirrient progirairn.
(c) The department may irnpose and shaft collect arit fees for the use of the oinHne procurernent systerns.
I. The fees risay txa jrnllpxxsed on aril ,irr(Jivi(Ig,ial 'tiranis<ictioii basis or as a fixed percentage of the cost sav,'prigs
rigs
generated. Al.a rninlaitun, the fees must ble set in an i.,irriounit sufficient to cover the projected costs of thie services,
including adirruirlistrative and Iharoject service costs In arciciiirdance with the policies of the deIpartrrieirst.
2a if the departirneint cointracts with a provider,for,online procuir-einnient, the departirneint, PLIJIM.Auant to
appropriation, shal], cornpensate than Ipmllrmuwrmcfer f rorn t.hhcar fees afteir the departirnerit lias satisf led all oingoing co"'A's,
The Provider shalt repoirt transaction data to the departirnent each month so that the department may deterinnine
the arnount,dij(.,u aind paydMe to the depart"Nient frorn each vendor.
3. All fees that aire due and payable to the state rain a transactional basis oir as afixed percentage ofthe cost
savings generated are sub'ject to s. 2,Vjjj and rnust be reinnitted within 44)days after receipt of payment for which
the fees are dule, For fees that are not reirnitted within ,40 days, the vendoir shalt p-,)ay inteirest at the ralte
established Under s. 5,5,U(1) on Vie unpaid balance firoirn 'the exu piratloin of the 40-day period until the fees are
rernitted.
,4. All fees arid surcharges coltexfted under this paragiraph shall, be deposited in the Operating Trust Fund as
provided Iby law.
(25) Each solilicitationfor the pirocurefflient of cornmoditles or,contractijal seirvices stiall include the fa ltowing
provision: "Respoindents to this solicitation or persons,acilling on their behialf may not contact, between the irelease
of the solicitation arid the end of the 72-liouir preir,iod following the agenicy postirig the notice of intended award,
excAuding Saturdays, Suindays,, aind state holidays, any emptoyee or officeir of the executive or- legislative branc,h
concern 4ig ainy aspect of this solicitation, except!in writing to the Ilprlrmar.uunaarmaunnt officer"emir as provided in the
solicitation docuirnents, Violation of this provision rnay be grounds for, rejecting a resrxanse."
(26)(a) i ew.rtj cointractuat services contract of$5 miltion or greater, the agency head shall, establisti a
c,ontinuing oversigIrt team after"the contract has Ilbeen awarded. 1"he agency he shalt,appoint at,Least,four,
peirsons, one of whom must Ilbe the certified contract rinanager, to the continuing oversight teaim, If the value of the
conitiractuai services contract is $10 Ilrrnhfhion cur gireater, al. least one of the peirsons oin the conflinuffig oversiglit tearn
iniftist pos!wss at least 5 year's of experience jini managirig contracts of a sinAtair scojx��oir sj7e. If the vatue of the
coritractual services cOnlitul(ft jS $20 innithon or greater, the continliLding aversight Umirn sliall consist of at [least five
�lpersons; at teast one of the pmirsoins,an bhe continuing oversight teann rnust be frorri an agency other than the
agency oir,agencies pairticipating in the cointract, Mernbem,of the continUllIg oversight tearn inaust be agency
ernployees and Ilrrllrust collectively have experience and knowledge in contract rnanageirneint, cointract administration,
contract einforcerneint, aiind the pirograirn areas aiind 'see requirement-s for the contractuat services PUrchased
MO. I"or contracts of $5 mKilion or greater, e.Wh cointinuing oveirsight tearn MIUSt i at least quarterly.
2. For contracts of$10 Tnilljon or greaaterp each continuing oversight teann imust meet at least rinionthly. A,
repireseritative of the contractor must be irnade avaiLabile to rnernbers of the continuing oversight team for at least
one irneeting every catenidar quarter to respond to any questions oir requests four infor-irnation frorn the cointirwing
oversight tearn conceirrining contractor per"forrinance.
(c)'IWithiin 30 days after the formation of the continuing oversight Warn, the C011iltillUing oversight tearn must
conveine an iinitial Grriieeting vvith representatives of the coiintiractoir to achieve a inutual Understanding of thre
contract requirlements; to provide the cointractor with alp orientation to the contract mariagernent Ilprocess,; and to,
provide an explanation of there iirol,e of the continuirig DVIPIrsight U,�airn, coint'ii mainageir, aind cointract administrator.
2. `11he continuing oveirsight tearn nnust Meet to disicuss the status of the contract, tlie pace of deliveirables, the
quality of deliverabLes, contractor req:*nsiveness, and cx),ntiractoir perforimance. The contract administrator rin.1st
be present at each rnectirig with the cointract file aind atil applicable flinainclat Inforynation. The continuing oversight
Wain may subrnit written qUestions to the caintiracLor colinceirming any itervis discussed during a condinuing, oversight
3863
tearn rneetfirig, "7 he contractor unust respoind to thetearn's questions within 10 ��business days afteir iir eceiving the
written questjoirrs. "Me questions and responses must be included in 11he contract ffle.
(d) 1 he continuing oveirsight tearn r1lUst notify, irl writing:
i. 'rhe agency liead and the depar-tirrierk of any deficiericy in as cointractoir's performance Which sidbistantially
affects the,pare Of detiveirables or the likellhoW of the successful corqpl[eflon of the contract.
2. T'he agency Iheaad, the depairtunent, and the Offic,e of FVIicy aan IBudget in the ExiEx, ,utive Office of the
Govurior of airty siginif icant clukinge in contract scope oiir,any fincirease in the cost oftlie cointiract that Bs 5 perceint of
the [)[anned contract c.0st or gr(�rateir withiri the fiscaL year,for,c-oirittactual service contracts of at least $5 aililtioirl.
3. The ageincy head, ttie department, thf:!!Office (A Pali cy and Budget in the Executive Offk:e of the Governor'
arid the legistative appropriations caiTirnittees of any significarit change lin contract scqpe or°any fincrease,in the
cost of the contract that is 5 percent of the plaininied contract cost oir gireater-withfin the f iir.ical year. foir c.ontractual
service contracts of $10 nifflion or gireater.
(27)(a) In deterimining whiether,a vendoir is as responsible:r vendor, sari agertcy may establish finaincial stability
criteria and require as venclor to deynonstrate its firwicial stat,),ility. If an agency requires a veindor to demonstrate
itsfinainclat stability during t1he conipetitive solicitatrion process, the agency must accept auny r)fthe fbilowing as
evildence of the vendor's finainclial stability:
1. Audited flinanciat stateirrients that deawnstrate the vendoir's satisfaiction of firiancial statYffity criteria.
2. Docgxrrreir�tation of an investunent gracle ratfirig froini a criMfit rating agency designated as a inationatty
recogntzed stafistical, rading oFganization ��by the Securities aind Exchangv Cornimissiori.
3.a. For as veindor''with &nlnUal iirievenues exceeding $1 billion, as Illlettcmmllr containing as written declaration, IPUraURInt
to s. 22.3.25, issued by the c1iiief financial officer,or cointrotteir,atlasting that the vendor is finainciaNy Staille aind
uneets the definition of finaricia],stability fin paragraph (5)
b. For as verildoir with annual reventies of$1 bilHoin or tess, doc'urneritation, based on criteria established by the
agency, evidending ,ttiat the vendor is firianiciatty stable and ine ets the definition of"financial stability in pairagiraph
(b). 1-he criteria established by the agency shatl Il e reasortabty related t.o the vatue of the contract arid rim riot
inctude auditeld financW staternerits.
(b) For purposes of this subsection, the terrm "fiinanciaL stabilAy" means, at a uniriiiniurn, having adequate
incormie and c:apital, and the capacity to efficierWy alkxate resouirx:es, assess arid nriartage financial risks, and
maintain financial soundiness through the terni of the cointract.
(c) "T'his subsection docn not Ipreckjide an agency froM requiring a perforinnance boirW foirr the diuratioin Of the
contract, whera aporq-.)riate.
(28) An agency may sUbstitute veriflable, related work experiew:e in UERI Of PIDStsecondary efluication
requireMents for,(:1ointractual seirvk.es pursuaint to s. if the persorr seeking the contract for services is
other wise quaUfled for'SUCh (,,owitract,
Htftry.,--s. 1,ch. 78-4; s.2, ch. 80-206; s.4,ch,, 80-374;s,, 11,ch. 82-121; s. 9, ch. 82 196; s,. 3, a!;h.83,99;s. 3,ch. 83.1192;s. 7:,d�. 86-
204;s. 9,ch 88-314;s. 1, ch. 89 377;s. 17,ch. 90 268, s. 8,ch, 9m-162; s. 251,clh. R-279; s. 55, dri, 92-326; s, T.ch,,91161;s,, 11, ch.
94-322;s.869,di. 95-148; s.6,ch. 96-236;s, 30, ch, 97,153;s, 82, ch, 98-279;s. 11, ch, 99.4; s. 50,ch.99-8; s 5,ch, 99 399;s. 33, ch
ZWO-164;s. 111,ch. 2WO-280; s. 56,(:h.2001 61;s. 4, dw.2001-278; s. 37, ch. 2(X)2-1;s�. 15,ch. 2W2 207; s.331, ch. 2003-261; s. 20, ch.
20(4,5;ss. 9, 58,ch. 2(X)4-269; s. 1, ch.2(X)5 519; ss. 6, 15,ch. 2005,71, s. 6, ch. 2006-2;sAr, Ca$. 2.()06.r26, s. 19,ch. 2(*6-79; !s.25, ch,
2000 195;s,, 1, ch. 2006-224;s. 8,ch 2007,6; caw 15, (.h.2(K)7-105,s. 6, ch. 2008-5; s 13, clw.2008-1116; s. 5,ch.2008-153, s,4, ch. 20(Y)-
227;s. 9,ch. 2010-4;s,, 19, Ic.h.2010-151; s. 13,ch.2012-32; ss. 5,6, ch. 20113-154; s. 1,ch.2014 135;s. 25,ch.2014-221;s. 19,ch, 2019-
118; s. 1, ch. 2020,117;s. 4, cK, 2021225,s. 1,ch. 2022-216, s. 59, ch. 2023-8;is. 3,ch. 2023-256.
...........................
Copyrigtrt Q 1995 2025 The Florida II egistature m, fljr M:Cy-5tjttgLng!jit - (."Otjakg,,L tl;i
-4-1 . -
.......... ......... ....... ................... ...............
3864
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
Search Onsotve Contact Us Login
,
Platform
Information About Request
oNsowe & Solutions Industries
Products Center OnSolve a Demo
„
These General Terms and Conditions ("Terms and Conditions") are by and between OnSolve, LLC
("OnSolve") and the customer (the "Customer") named on any Order Form (as defined below) that
incorporates these Terms and Conditions effective as of the date of the Customer's signature on such
Order Form (the "Effective Date").
By clicking a box indicating acceptance, signing an Order Form or by making payment for or by using
the Services, Customer agrees that the Services shall be governed exclusively by these Terms and
Conditions and any additional terms stated in an Order Form, unless Customer and OnSolve have in
place a signed written agreement that supersedes these Terms and Conditions.
OnSolve may change these Terms and Conditions from time-to-time which changes shall be effective
upon the commencement of the next Renewal Term (as defined below).
1 . CERTAIN DEFINITIONS
1.1 "Administrator" means an individual person or application capable of performing administrative
functions which may include, depending upon the Services selected on the Order Form, initiating
Alerts, managing data for Contacts or groups, running or viewing reports, managing User roles,
activating/deactivating features, setting default values and/or using any of the features in the
administrative area of the user interface.
PrivacyiiInformation
Cookies Settings
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Coo ie Settings'
too -out, III . :I!Y.� 3865
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 1/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
1.3 "Ale rts(s)" means notifications/messages issued through the Subscription Services, without regard
to whether a Contact responds to such Alert.
1.4 "Applicable Law" means any statute, ordinance,judicial decision, executive order, directive or
regulation having the force and effect of law in each case to the extent applicable to a party, the
Services and the use thereof or, in connection with these Terms and Conditions.
1.5 "Contact" means an individual recipient only capable of receiving and responding to Alerts and, if
permitted, updating its their profile.
1.6 "Content" means content, data, text, messages and other material contained in an Alert or
otherwise sent by Customer through the Subscription Services.
1.7 "Documentation" means any explanatory materials, such as user manuals, training manuals,
specifications regarding the implementation and use of the Subscription Services (electronic or
written) that is provided by OnSolve regarding the Subscription Services, as may be updated from
time to time.
1.8 "Fees" means any fees due for the Services set forth on the applicable Order Form, including but
not limited to all fees for Subscription Services, Non-Recurring Services and Professional Services
and any applicable Transaction Fees.
1.9 "Initial Term" has the meaning provided in Section 9.1.
1.10 "Non-m ec rring Services" means the non-recurring services identified on Customer's Order
Form.
1.11 "Order__ rm" means the service order form incorporating these Terms and Conditions which sets
out the specific Services to be provided to Customer.
1.12 "Professional Services" means the professional services identified on Customer's Order Form or
any statement of work to be provided by OnSolve to Customer.
1.13 "Renewal Term" has the meaning provided in Section 9.1.
1.14 "Sensitive Data" means any personally identifiable information relating to health/genetic or
biometric information; religious beliefs or affiliations; political opinions or political party
membership; labor or trade union membership; sexual preferences, practices or marital status;
national, racial or ethnic origin; philosophical or moral beliefs; criminal record, investigations or
proceedings or administrative proceedings; financial, banking or credit data; date of birth; social
security number or other national id number, drivers' license information; or any other "sensitive
data" category specifically identified under any Applicable Laws.
1.15 "services" means those services to be provided by OnSolve to Customer as set forth on the
---1:_-L-1_ r__Y a_ ice_ n__.:___
Privacy i
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Coo ie Settings'
to opt-out. Iligi g ,IIII,tIl „ut° wtliiiui
3866
https:/Iwww.onsolve.com/company/legal/enterprise-terms-and-conditions/ 2/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
1.17 "51andard Egmonal Information" means name, business contact details (work telephone number,
cell phone number, email address and office address and location), personal contact details
(home telephone number, cell phone number, other telephone, email address and physical
address), geolocation, and employee ID or other non-personally identifying ID number.
1.18 "Subscription Services" means OnSolve's software-as-a-service, Internet-based and accessed
service(s) as more particularly described on the applicable Order Form and licensed to the
Customer pursuant to these Terms and Conditions.
1.19 "Subscription Fee" means the fees for access to and use of the Subscription Services.
1.20 "Term" means the Initial Term together with any applicable Renewal Term(s).
1.21 "Transaction Fees," means the fees for individual transactions of sending and/or receiving Alerts
to and from devices.
1.22 "User" means, collectively, any Administrators and all authorized users of the applicable
Subscription Services, including Contacts.
2. USE OF THE SUBSCRIPTION SERVICES
2.1 Access to the Subscription Services,. During the Term and subject to Customer's compliance with
these Terms and Conditions, OnSolve grants Customer a non-exclusive, worldwide, non-
transferable right to access and use the Subscription Services for Customer's internal business
purposes only and only in accordance with the applicable Documentation.
2.2 Usg_Restrictions. Customer shall not, and shall not permit any third party under its control to, use
the Subscription Services for an Unauthorized Purpose. If Customer uses the Subscription
Services for an Unauthorized Purpose, OnSolve may take any and all actions as it reasonably
deems appropriate, from the issuance of a warning to limiting, suspending, or terminating
Customer's right to use the Subscription Services to cancellation of any Order Form and (if
applicable) involvement of government authorities. "Unauthorized Purpose" means to: (i) create
derivative works of, modify, decompile, disassemble, or otherwise reverse engineer or attempt to
discover any source code or underlying ideas of any component of the Subscription Services; (ii)
circumvent or disable any security or features of the Subscription Services, or attempt to probe,
scan, gain access to, or test the vulnerability of OnSolve's network and/or Subscription Services or
any systems, networks, servers, computers, devices, or equipment owned, controlled, or used by
OnSolve to provide the Subscription Services unless expressly permitted under an agreement
between Customer and OnSolve; (iii) license, sublicense, assign, transfer, distribute, rent or sell
use or access to the Subscription Services (in whole or in part), whether as a service bureau or
Privacy Cookie Information
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts, Visit °Coo ie Settings'
to opt-out 110pireliiuig�llh iiigi� s iii�m uu � 3867
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 3/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
destroying, disrupting, monitoring or otherwise impairing OnSolve's, or any other person's or
entity's, network, computer system, or other equipment, or any third party data contained therein;
(viii) access the Subscription Services or use any Documentation in order to build a similar product
or competitive product; or (ix) adopt, use, register, or apply for registration of, whether as a
corporate name, trademark, service mark or other indication of origin, any OnSolve trademark,
service mark or trade name, or any word or mark confusingly similar to them in any jurisdiction; (xi)
contest, in any court or other jurisdiction, the validity of any of the OnSolve property; or (xii) use
with intent to avoid payment of charges due under these Terms and Conditions.
2.3 Acceptable Use Policy.. Customer shall and shall ensure that its and its Affiliates' Users use the
Subscription Services in accordance with all Applicable Laws and the OnSolve Acceptable Use
Policy located at c ��i��n l�,=��g� Ps�ol .
2.4 Usernames and Passwords. Customer shall be responsible for the confidentiality of all usernames
and passwords and all activities that occur under such usernames. Customer shall promptly notify
OnSolve of any suspected unauthorized access to the Subscription Services at
�e �i��D�� �II���i.,' ut� �al� 4 ���. INb, copying Customer's OnSolve relationship manager.
2.5 Customer Data and Standard Personal Infr�n?tion. Customer represents and warrants it has the
right and authority to provide OnSolve with the Content and any Standard Personal Information for
use in connection with the Subscription Services. As between the Parties, the Content and
Standard Personal Information shall be owned by Customer. Customer grants OnSolve a non-
exclusive, worldwide, transferable, royalty-free and fully paid license to use the Content and
Standard Personal Information solely as necessary to perform the Subscription Services.
2.6 Feedback. The Parties acknowledge that the Subscription Services may collect and aggregate
certain de-identified information and data regarding the use and operation of the Subscription
Services by Customer. Customer agrees that OnSolve may utilize such information and data as
well as any Customer suggestions, enhancement requests or other recommendations (collectively,
"Feedback") for any lawful business purpose, without a duty of accounting to Customer so long as
such Feedback does not identify Customer or any Customer provided Content or Contacts. No
compensation shall be paid with respect to OnSolve's use of Feedback.
2.7 Affiliates. Customer's Affiliates may purchase Services on the terms and conditions set forth in this
Agreement pursuant to an executed Order Form. With regard to Order Forms entered into by
OnSolve with any Customer Affiliate: (i) all references to "Customer" in this Agreement and in the
Order Form shall be deemed to mean the Affiliate who entered into the Order Form, (ii) each Order
Form shall be subject to the terms and conditions of this Agreement and legally binding exclusively
upon the respective Affiliate entering into such Order Form and OnSolve, and (iii) Customer shall
have no liability for the Affiliate under such Affiliate Order Form.
Privacy iInformation
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Cookie Settings'
n to opt-out. I7���������u�ui,���,�� tt�����iii�rn;�ii�i�t�uu floiiin 3868
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 4/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
Upon receipt of a written request from Customer for
technical assistance with the Subscription Services, OnSolve customer support personnel may
access Customer's environment to collect the necessary logs and data or to validate Customer's
settings or as otherwise required to respond to Customer's request. OnSolve may also use data
generated in connection with Customer's use of the Subscription Services to assist in responding
to Customer's request.
3.2 Professional Services. If an Order Form or any statement of work includes Professional Services,
subject to the payment of applicable fees, OnSolve shall perform such Professional Services (i) in
a professional and workmanlike manner and (ii) in accordance with the terms and conditions set
forth in the Order Form or such statement of work. Customer must notify OnSolve of a claim under
this section within 30 days of completion of the affected Professional Services. Customer's
exclusive remedy arising out of a failure to provide the Professional Services in accordance with
this section is limited to the re-performance of the Professional Service, or if re-performance is not
commercially reasonable, termination as provided by Section 9.2 (Termination for Material
Breach).Any changes to the Professional Services will not be effective unless mutually agreed
upon in writing. Customer will provide assistance, cooperation, information, equipment, data, a
suitable work environment, and resources reasonably necessary to enable OnSolve to perform the
Professional Services. Customer acknowledges that OnSolve's ability to provide Professional
Services as described in the Order Form may be affected if Customer does not meet its
responsibilities as set forth above and in the applicable Order Form.
3.3 Security and Data,,.l,ntegrity.. OnSolve shall maintain industry standard physical, administrative, and
technical security policies and procedures designed to protect against and prevent the loss,
misuse and unauthorized access, alteration or disclosure of Content and Standard Personal
Information. If OnSolve learns of any unauthorized access to Content or Standard Personal
Information while in OnSolve's care or custody, OnSolve shall, as required by Applicable Law,
promptly notify Customer of such unauthorized access, and the parties agree to coordinate and
cooperate in good faith on developing the content of any related public statements or any required
notices for the affected persons. OnSolve may modify its security procedures from time to time in
accordance with changes to industry standards, but only in a manner that retains or increases the
stringency of OnSolve's security obligations.
3.4 Integrated�rviges. Customer acknowledges that the Subscription Services integrate or
interoperate with certain third- party telephony, GIS, short message service (SMS) and/or facsimile
services and that the Subscription Services are subject to pass-through terms from such third-
party vendors. Accordingly, OnSolve may modify these Terms and Conditions upon thirty (30) days
written notice to Customer if reasonably necessitated due to changes by such third- party
,_—..:-1--_ n...a_.Y--°— X-11.- L—
Privacy & CookieInformation
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit °Coo ie Settings'
toopt-out. IP A.2:.g1r ....a'.i ."' .i.".niiu:a:.�.°'t.iiin 3869
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 5/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
4. PAYMENT AND TAXES
4.1 Payment Terms. Unless specified otherwise in the Order Form, all Fees shall be stated and paid in
U.S. Dollars and are non-refundable. Customer shall pay the Fees identified in the Order Form
without setoff or deductions as follows:
(a) Subscription Services. Unless otherwise provided on the Order Form, OnSolve shall invoice
Customer annually in advance for the Subscription Services and payment is due to OnSolve
on the earlier of(i) thirty (30) days from the invoice date or (ii) the anniversary of the Effective
Date.
(b) Non-Recurring Services. Fees for Non-Recurring Services shall be on a fixed fee basis
(including all fees for the activation or re-activation) and shall be due and payable upon the
execution of the applicable Order Form or statement of work and payment is due within thirty
(30) days from the invoice date.
(c) Professional Services. Professional Services will be delivered on time and material basis or
fixed fee basis, as set forth on the applicable Order Form or statement of work. Invoices will be
issued on a monthly basis unless otherwise stated in the Order Form or any statement of work.
Professional Services Fees exclude expenses for travel, food and lodging, that are related to
the performance of such services.
(d) Transaction Fees. If the Subscription Services include Transaction Fees and Customer
exceeds the permitted message units for applicable features, OnSolve shall invoice Customer
for such Transaction Fees at least annually but may do so on a quarterly or monthly basis, in
arrears, at the rate set forth on the Order Form and payment is due within thirty (30) days from
the invoice date.
(e) Expenses. OnSolve shall invoice Customer quarterly in arrears for any expenses incurred in
connection with delivering any of the Services, such as food, travel and lodging, as set out in
the applicable Order Form or statement of work.
4.2 Overdue Charges. If any invoiced amount is not received by OnSolve by the due date, without
limiting OnSolve's rights or remedies, those amounts may be subject to interest at a rate of one
and a half percent (1.5%) per month or the highest rate permitted by Applicable Law, whichever is
lower, plus any and all collection costs.
4.3 Taxes.All Fees are exclusive of federal, state, local and foreign taxes, duties, levies, withholdings
and similar assessments ("Taxes") and Customer is responsible for the payment of all Taxes,
excluding Taxes on OnSolve's net income.
4.4 Prim Increases. nnSolvp reserves the right to increase the Subscrintion Fees and/or the
Privacy iInformation
Solve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketingefforts. Visi 'Coo ie Settings'
toopt-out. Moire 3870
https://www.onsolve.com/company/legal/enterpdse4erms-and-conditions/ 6/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
Agent's account; (b) Customer is responsible to OnSolve for any failure by Purchasing Agent to
timely pay the fees identified on the purchase order for the Service provided hereunder.
5. CONFIDENTIALITY AND DATA PRIVACY
5.1 Confidential Information. The term "Confidential Information" means Standard Personal
Information, internal policies and procedures of a party and all other non-public information that a
reasonable person should understand to be confidential due to its nature and the circumstances in
which it was disclosed and that is disclosed by or on behalf of either party ("Disclosing Partv-") to
the other party ("Receivirg Partv,"), whether such information is disclosed before or after the
Effective Date. "Confidential Information" excludes information that (i) was in the public domain
prior to the time of disclosure; (ii) enters the public domain after disclosure through no action or
inaction of the Receiving Party; (iii) is already known by the Receiving Party at the time of
disclosure; (iv) is obtained by the Receiving Party from a third party without restriction; or (v) is
independently developed by the Receiving Party without use of or reference to the Disclosing
Party's Confidential Information. Except as otherwise expressly set forth in these Terms and
Conditions, the Receiving Party shall not disclose (including, without limitation, distribute, transmit
or transfer) or use the Confidential Information of the Disclosing Party or any portion thereof
without the prior written consent of Disclosing Party except for the purpose of exercising its rights
or performing its obligations under these Terms and Conditions. The Receiving Party may disclose
the Disclosing Party's Confidential Information to its employees, consultants, and agents who are
bound by obligations of confidentiality no less protective than those set forth in these Terms and
Conditions and Receiving Party shall be responsible for any unauthorized disclosure of any
Confidential Information by such persons as if Receiving Party had made such unauthorized
disclosure itself. In addition, the Receiving Party may disclose the Disclosing Party's Confidential
Information to the extent required by law so long as the Receiving Party gives the Disclosing Party
prompt written notice prior to the disclosure and reasonable assistance in limiting disclosure or
obtaining a protective order. OnSolve may also disclose these Terms and Conditions to actual and
potential investors and funding sources who agree to hold it in confidence. The Receiving Party
agrees to take steps designed to protect the Disclosing Party's Confidential Information that are
substantially similar to those it takes to protect its own proprietary information (but not less than
reasonable care) from unauthorized disclosure. Receiving Party shall promptly notify the
Disclosing Party if the Receiving Party becomes aware of any misuse or unauthorized disclosure
of Confidential Information. Upon any termination or expiration of these Terms and Conditions, and
after a minimum ninety (90) day holding period, the Receiving Party will destroy or permanently
obfuscate all of the Disclosing Party's Confidential Information in its possession. This Section 5.1
Privacy CookieInformation
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. isit 'Coo ie Settings'
to opt-out. III! .gliii`":g......is1!!: .lipmilt.11l'a'!!!I t. 3871
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 7/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
store any information that may be deemed personal data or personal information of any individual
person by Applicable Law (including but not limited to the California Consumer Privacy Act,
Gramm- Leach-Bliley Act, Health Insurance Portability and Accountability Act of 1996, and Family
Educational Rights and Privacy Act) through the Subscription Services other than Standard
Personal information that is expressly requested in a data field specified by the Subscription
Services. Either party shall notify the other party within 72 hours in relation to the receipt of any
complaint, notice, or communication received from any regulatory authority or individual which
relates directly or indirectly to the processing of the Standard Personal Information or to either
party's compliance with Applicable Law. Depending on the location of the Customer and its Users,
the following provisions may also apply:
(a) California. This clause shall apply if Customer has Users located in California. For purposes of
the California Consumer Privacy Act ("CCPA"), Customer acknowledges and agrees that
OnSolve is a "service provider" as defined in the CCPA and its regulations and is receiving the
Standard Personal Information for a business purpose.As a service provider, OnSolve may
use the Standard Personal Information provided by the Customer (i) to process or maintain
Customer personal information received through the Subscription Services in compliance with
these Terms and Conditions; (ii) for internal use by OnSolve to build or improve the quality of
the Subscription Services, provided that OnSolve's use of the Standard Personal Information
does not include building or modifying household or consumer profiles to use in providing
services to another business, or correcting or augmenting data acquired from another source;
or (ill) to detect data security incidents, or protect against fraudulent or illegal activity. If any
consumer (as defined under the CCPA) sends a request to exercise rights under the CCPA to
OnSolve, OnSolve shall refer the consumer to the Customer and inform the consumer that the
request cannot be acted upon because the request has been sent to a service provider.
(b) EEA, Switzerland and the United Kingdom. This clause shall apply if Customer has Users
located in any of the European Economic Area, Switzerland and the United Kingdom. For
purposes of the General Data Protection Regulation ("GDPR"), Customer acknowledges and
agrees that OnSolve is a "data processor" as defined under the GDPR. If Customer transmits
or stores any Standard Personal Information that originates from within the EEA, Switzerland
or the United Kingdom to or through the Subscription Services, the terms of OnSolve's Data
Processing Addendum located at f i�U.ir , _�� ������ ti��� ,��tilww �.,� e ri.r� L.:���p�i, ��� �°("DPA") shall apply and
be incorporated into these Terms and Conditions upon the Effective Date.
6. REPRESENTATIONS AND DISCLAIMER
F 1 hAi iti iai Ranracantatinnc Pcwh nnrhi ranracantc nnri wnrrantc that• M it hac thin fi ill r•nrnnrata rinht
Privacy1
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Cookie Settings'
toopt-out. Iiftriirit Illliui,m° iiu iutmtt .' iiii 3872
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ U/18
512/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
6.2 Subscription 5 r ig err, nty.. OnSolve represents and warrants that the Subscription Services
shall materially perform in accordance with the applicable Documentation. For any material breach
of a warranty, Customer's exclusive remedy shall be as provided by Section 9.2 (Termination for
Material Breach).
6.3 Disclaimer. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN
THIS SECTION 6, ONSOLVE MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED (IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY
MATTER WHATSOEVER INCLUDING THAT THE SERVICES OR THE DOCUMENTATION ARE
ERROR-FREE OR THAT OPERATION OR USE OF THE SERVICES WILL BE SECURE OR
UNINTERRUPTED. ONSOLVE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY,ACCURACY, QUIET
ENJOYMENT, TITLE, AND NON-INFRINGEMENT. THE SUBSCRIPTION SERVICES MAY BE
SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF
THE INTERNET AND ELECTRONIC COMMUNICATIONS. ONSOLVE IS NOT RESPONSIBLE
FOR ANY DELAYS, DELIVERY FAILURES OR OTHER DAMAGES RESULTING FROM SUCH
PROBLEMS AND SHALL NOT HAVE ANY LIABILITY FOR PERSONAL INJURY (INCLUDING
DEATH) OR PROPERTY DAMAGE ARISING FROM FAILURE OF THE SUBSCRIPTION
SERVICES TO DELIVER AN ELECTRONIC COMMUNICATION, HOWEVER CAUSED OR
UNDER ANY THEORY OF LIABILITY, EVEN IF ONSOLVE HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE OR A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
7. INDEMNIFICATION
7.1 .Indemnifica „fin by OnSolve. OnSolve shall, at its expense, (i) defend Customer from or settle any
claim, proceeding, or suit brought by a third party ("Claim") against Customer to the extent (a) that
the Services infringe or misappropriate any intellectual property right of such third party or (b)
arising out of OnSolve's gross negligence or willful misconduct, and (ii) indemnify Customer from
all damages, costs, and attorneys' fees finally awarded and unappealable against Customer as a
result of such Claim.
OnSolve shall have no obligation under this Section 7.1 for any Claim to the extent arising out of or
is based upon: (i) Customer's use of the Services not in compliance with these Terms and
Conditions or the Documentation; (ii) Customer's combination of the Services with software,
hardware, system, data, or other materials not supplied or authorized by OnSolve (unless
expressly permitted by the Documentation) without OnSolve's prior written authorization; (iii) the
Content or Standard Personal Information; or (iv) any claims otherwise precluded under Section
Privacy IInformation
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts, Visit 'Cookie Settings'
toopt-out, 17ore Illf °III''°r°iiu err°u r°tiouu 3873
https://www.ansolve.com/company/legal/enterprise-terms-and-conditions/ 9/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
(z) terminate the affected Services and, with respect to termination of the Subscription Services,
refund the unearned portion of the Fees payable for the affected Subscription Services based on
the days left in the Term, less any Fees for usage accrued prior to the date of termination.
Notwithstanding anything else herein, the foregoing indemnification obligations are OnSolve's only
obligations and liability, and Customer's exclusive remedy, in respect of any infringement or
misappropriation Claim.
7.2 Customer Indemnification. Customer shall, at its expense, (i) defend OnSolve from or settle any
Claim against OnSolve, its affiliates, licensors and suppliers arising out of: (a) Customer's breach
of Sections 2.2, 2.3 or 2.5; (b) third party claims that Customer's Content infringes on any third
party's intellectual property rights; or (c) Customer's gross negligence or willful misconduct and (ii)
indemnify OnSolve from all damages, costs, and attorneys' fees finally awarded and unappealable
against OnSolve as a result of such Claim.
7.3 Indemnification Procedures. Each party seeking indemnification hereunder shall provide the other
party with: (i) prompt written notice of any Claim for which indemnification is sought; (ii) complete
control of the defense and settlement of such claim; and (iii) reasonable assistance and
cooperation in such defense at the indemnifying party's expense. Notwithstanding the foregoing,
the indemnifying party may not enter into a settlement of a claim that involves a remedy other than
the payment of money by the indemnified party (which amounts must be subject to indemnification
by the indemnifying party) without the indemnified party's written consent (which consent shall not
be unreasonably withheld or delayed).
8. LIMITATION OF LIABILITY
8.1 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BYAPPLICABLE LAW, IN NO
EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER OR TO ANY OTHER PERSON FOR
(1)ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY
DAMAGES OF ANY KIND OR NATURE, (HOWEVER ARISING, UNDER ANY THEORY OF
LIABILITY)ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE SERVICES OR
THESE TERMS AND CONDITIONS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES;AND (II) DIRECT DAMAGES IN EXCESS OF THE FEES
ACTUALLY PAID OR PAYABLE BY CUSTOMER UNDER THESE TERMS AND CONDITIONS
DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE ON WHICH THE CLAIM
RESULTING IN SUCH DAMAGES AROSE. THE FOREGOING LIMITATIONS AND EXCLUSIONS
DO NOTAPPLY TO ONSOLVE'S INFRINGEMENT INDEMNIFICATION OBLIGATIONS,
CUSTOMER'S INDEMNIFICATION OBLIGATIONS, OR CUSTOMER'S FAILURE TO REMIT ALL
Privacy & Cookie Information
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visi 'Coo ie Settings'
to opt-out. ,...,_ot,g...11lltm
3874
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ Wild
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
9.1 Term.All Subscription Services shall be provided beginning on the Effective Date for the initial term
identified on the Order Form (the "Initial Term"), unless earlier terminated in accordance with these
Terms and Conditions. Upon completion of the Initial Term, the term for all Subscription Services
shall automatically renew for successive one (1) year renewal terms (each a "Renewal Term")
unless a different renewal period is specified on the Order Form. Each party must provide at least
sixty (60) days'written notice if they intend for the Subscription Services to expire at the end of the
Initial Term or then-current Renewal Term.
9.2 Termin i n for Material Breach. If either party defaults in any of its material obligations under
these Terms and Conditions and such default has not been cured within thirty (30) days after
written notice of such default, or if either party makes an assignment for the benefit of creditors,
files a voluntary petition in bankruptcy, is adjudicated bankrupt or insolvent, is subject to
appointment of a receiver or is a party in any proceeding in any jurisdiction to which it is subject
that has an effect similar or equivalent to any of the events mentioned, the non-defaulting party
may immediately terminate these Terms and Conditions in addition to its other rights and
remedies.
9.3 Suspension. OnSolve may suspend Customer's access to and use of the Subscription Services: (i)
effective immediately upon notice if Customer shall be in breach of Section 2.2 (License
Limitations) or Section 2.3 (Acceptable Use Policy) or if OnSolve reasonably determines that any
Users' use of the Subscription Services is causing immediate and ongoing harm to OnSolve or
others; or (ii) if payment of any portion of the Fees is not received by OnSolve within fifteen (15)
days after OnSolve notifies Customer that payment is past due. OnSolve shall promptly notify
Customer of any suspension and the parties shall diligently attempt to resolve the issue. Any such
suspension shall not modify or lengthen the Term hereof or of any then current Order Form, nor
shall any rights or obligations hereunder be waived during the suspension period.
9.4 Effects of Termination. Upon termination or expiration of the applicable Order Form (i) Customer's
access to and use of the Subscription Services shall cease; (ii) OnSolve shall, upon written
request of Customer, erase Customer data from the production servers controlled by OnSolve,
except that: (a) any data stored on OnSolve's backup servers shall be deleted as soon as
technically feasible, and in any event within ninety (90) days from deletion from production, and
OnSolve agrees that it (1) shall discontinue processing such data; and (2) shall maintain the
confidentiality of such data in accordance with these Terms and Conditions; and (b) OnSolve may
retain report data (e.g., date/time of Alert and number of Alerts sent) necessary to support its billing
and accounting records; (iii) Customer will immediately pay to OnSolve all Fees due and payable
for Services delivered prior to the date of termination; and (iv) Customer shall immediately cease
all use of the Services and return or destroy all copies, extracts, derivatives and reflections of the
-__j ..--- .-'- --_..__a ---..:-J_ _ _—.:_— aV_a n.._`_Y--I--_ C..u.. A
Privacy i Information
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit ®Coo ie Settings'
to opt-out. IMoii,'': ...Ill/.uu°im°°L
3875
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ inn S
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
the remainder of the then current term, less any expenses for transactions completed prior to the
date of termination, which shall be calculated based upon the Transaction Fees.
10. GENERAL
10.1 Changes to the Service. OnSolve may modify the Subscription Services from time to time by
removing unused features or substituting outdated features with new features that have similar or
improved functionality, by implementing system upgrades, migrations and/or platform changes or
otherwise so long as such changes are not intended to and do not materially adversely affect
Customer's use of the Subscription Services. Customer's purchase of any Services is not
contingent upon, and Customer has not relied upon, the delivery of any future functionality,
regardless of any written or verbal communication about OnSolve's possible future plans.
10.2 Proof of Concept Subscriptions. If OnSolve provides Customer with a limited proof of concept
subscription to any Subscription Service(s), Customer agrees to use such Subscription Service(s)
solely for evaluation purposes, in a non-production environment, for the limited period set forth in
the applicable Order Form (the "Evaluation Period").At the end of the Evaluation Period,
Customer's right to use the applicable Subscription Service(s) shall automatically expire and
Customer shall no longer be permitted to access or use such Subscription Service(s) except as
provided below. If Customer desires to continue to use the Subscription Service(s) beyond the
Evaluation Period, Customer must execute an Order Form for such Subscription Services. Either
OnSolve or Customer may, upon notice to the other party, terminate the Evaluation Period at any
time in its sole discretion. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE
TERMS AND CONDITIONS, DURING THE EVLUATION PERIOD, EACH SUBSCRIPTION
SERVICE IS PROVIDED ON AN "AS-IS"AND "AS AVAILABLE" BASIS AND USE OF THE
SUBSCRIPTION SERVICE IS AT CUSTOMER'S SOLE RISK. ONSOLVE HAS NO OBLIGATION
TO PROVIDE SUPPORT AND HAS NO LIABILITY FOR CUSTOMER'S USE OF THE
SUBSCRIPTION SERVICE(S) DURING THE EVALUATION PERIOD UNDER ANY THEORY OF
LIABILITY. CUSTOMER ASSUMES AND UNCONDITIONALLY RELEASES ONSOLVE FROM
ALL RISKS ASSOCIATED WITH THE USE OF ANY AND ALL SERVICES DURING AN
EVALUATION PERIOD AND ONSOLVE SHALL HAVE NO OBLIGATION TO CUSTOMER
UNDER SECTION 7.1 (INDEMNITY BY ONSOLVE) HEREOF.
10.3 Force Maieure. Neither party shall be responsible for delays or failures of performance resulting
from acts beyond the reasonable control of such party, including acts of God, acts of war, riots,
acts of terror, epidemics, pandemics (other than COVID-19) and other acts or omissions of third
parties such as interruptions, delays, or malfunctions of service by third-party service providers.
Privacyi
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Cooie Settings'
toopt-out. Moire
__.Ill/,pii,m gii. t iiii: .liim 3876
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 12/18
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
10.5 Dispute Resolution,. Except for injunctive relief sought by either party, the parties agree to
cooperate and escalate any dispute or controversy ("Dispute") arising out of or related to the
performance of these Terms and Conditions or any Order Form to each party's business
managers, who will meet and work in good faith to resolve each Dispute within ten (10) business
days after receiving notification of the Dispute. If the business managers are unable to resolve
the Dispute, either party may escalate the Dispute to the next highest level of management for
resolution. If the Dispute remains unresolved thirty (30) days after referral to the next highest
level of management within each party, either party may bring suit in a court of competent
jurisdiction. If either party engages attorneys to enforce any rights out of or relating to these
Terms and Conditions, the prevailing party in any action to enforce or interpret these Terms and
Conditions shall be entitled to recover any and all costs and expenses of any nature including,
attorneys' and experts'fees and costs. Customer shall be responsible for any collection fees
incurred by OnSolve in collecting amounts due.
10.6 Governing Law/Venue. These Terms and Conditions will be interpreted, construed and enforced
in all respects in accordance with the laws of the State of New York without reference to its choice
of law rules. OnSolve and Customer shall submit to the exclusive jurisdiction of and venue in, any
federal or state court of competent jurisdiction in New York, New York and waive all challenges to
such jurisdiction and venue including forum non conveniens.
10.7 Publicity.. OnSolve may reference Customer's name as an OnSolve customer online and in
OnSolve marketing materials.
10.8 Survival of Terms. If these Terms and Conditions is terminated for any reason, remedies for
breach, rights to accrued payments and Sections 1 (Definitions), 2.6 (Feedback), 3.3 (Security
and Data Integrity), 3.5 (Retained Rights), 4.1 (Payment Terms), 4.2 (Overdue Charges), 4.3
(Taxes), 5 (Confidentiality and Data Privacy), 7 (Indemnification), 8 (Limitation of Liability), 9.4
(Effects of Termination), and 10 (General) shall survive termination.
10.9 Independent.Contractor. In making and performing under these Terms and Conditions, the parties
are acting and shall act as independent contractors and nothing in these Terms and Conditions
shall be construed to create a partnership, joint venture, principal-agent, or employer-employee
relationship. Neither party will have or represent that it has the right, power or authority to bind,
contract or commit the other party or to create any obligation on behalf of the other party.
10.10 Severa_b,i,.l.ity,. If any provision of these Terms and Conditions or the application thereof is to any
extent held invalid or unenforceable, the remainder of these Terms and Conditions shall not be
affected thereby, and each term and provision hereof shall be valid and enforced to the fullest
extent of the law.
AA AA lA/-:..-- TL- r_:I..-_ _I _UL__.. 1_ -.-.C---- _t LL J JU:---
Privacy & CookieInformation
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visi 'Coo ie Settings'
o opt-outMore Iriforn.
3877
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ l J/16
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
appropriate party at the address set forth on an Order Form and with the appropriate postage
affixed. Either party may change its address for receipt of notice by notice to the other party in
accordance with this Section 10.12. Notices are deemed given on the date an email is sent, two
(2) business days following the date of mailing with the appropriate postage affixed or one
business day following delivery to a courier.
10.13 Export Compliance. The Subscription Services and other OnSolve technology, and derivatives
thereof may be subject to export laws and regulations of the United States and other
jurisdictions. Customer represents that it is not named on any U.S. government denied-party list.
Customer will not permit any User to access or use the Subscription Services in a U.S.-
embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any
U.S. export law or regulation and will not permit any U.S.-sanctioned persons or entities to act
as Users, and Customer shall indemnify OnSolve in respect of any breach of this section.
10.14 U.S. Government End Users. As defined in Federal Acquisition Regulation ("FAR") section
2.101, Defense Federal Acquisition Regulations Supplement ("FRS") section 252.227-
7014(a)(1) and DFARS section 252.227-7014(a)(5) or otherwise, all software and accompanying
documentation provided in connection with these Terms and Conditions are "commercial items,"
"commercial computer software," and or "commercial computer software documentation."
Consistent with DFARS section 227.7202 and FAR section 12.212, any use, modification,
reproduction, release, performance, display, disclosure or distribution thereof by or for the U.S.
Government shall be governed solely by the terms of these Terms and Conditions as specified
in 48 C.F.R. 12.212 (Computer Software) and 12.211 (Technical Data) of the FAR and its
successors, or if purchased by any agency in the Department of Defense, as specified in 48
C.F.R. 227.7202-3 of the DFARS and its successors. Customer shall ensure that each copy
used or possessed by or for the government is labeled to reflect the foregoing.
10.15 Assignment. Neither party may assign these Terms and Conditions without the prior written
consent of the other party, except to an Affiliate or an entity that acquires all or substantially all
of its business or assets, whether through merger, reorganization or otherwise. Any assignment
in violation of the foregoing shall be void and of no effect.
10.16 Entire Agreement. These Terms and Conditions, together with Schedule 1 attached hereto and
any related Order Form or statement of work constitute the entire agreement and understanding
between Customer and OnSolve with respect to the subject matter hereof and supersedes all
prior and contemporaneous verbal and written negotiations, agreements and understandings, if
any, between the parties. These Terms and Conditions cannot be modified except by a writing
signed by an authorized representative of each party. The terms of these Terms and Conditions
shall take precedence over any conflicting terms in Customer-provided purchase or
Privacy r ii
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts, Visit 'Cookie Settings'
toopt-out. q)hire
_. 3878
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 14n 6
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
Schedule 1
Product Specific Terms
The following are additional product specific terms ("Product Specific Terms") that are applicable to
certain OnSolve Services that may be purchased under these Terms and Conditions. The Product
Specific Terms only apply if Customer executes an Order Form which includes any of the products
identified below. In the event of conflict between a Product Specific Term and any term in the Terms
and Conditions, the applicable Product Specific Term controls. In the event of conflict between a
Product Specific Term and any term in the applicable Order Form, the term set forth in the applicable
Order Form controls.
A. Critical Communications
Customer's right to access and use the Critical Communications services listed on the applicable Order
Form (the "Critical Communications Services") is subject to the following additional terms:
1. Message 3urcharges. OnSolve will not be liable to Customer, to any Contact or to any other person
for any charges or fees that arise from the sending, receiving or replying to an Alert using the
Critical Communications Services, including as a result of increases in pass-through charges by
Users' telecommunications providers.
2. Contacts. Each Contact is to be assigned to a designated, named individual and cannot be shared
by more than one individual. At any time during the Term that Customer exceeds the number of
Contacts set out in the applicable Order Form, Customer shall promptly inform OnSolve of such
excess and shall be obligated to pay the additional Fees related to such excess Contacts. If a
named individual Contact no longer requires access to the Subscription Services, Customer may
reassign such Contact to a new individual without increasing the total number of Contacts; provided,
however, that the total number of Contacts reassigned may not exceed 15% per year.At any time
during the Term and for a period of ninety (90) days thereafter, OnSolve may inspect the number of
Customer's Contacts to ensure compliance with the total number of Contacts permitted in the Order
Form. OnSolve shall invoice Customer for excess Contacts pro rata for the remainder of the
relevant Term.
3. API Restrictions. If Customer is provided with access to an OnSolve application program interface
("API") as a part of the Critical Communications Services, Customer may not use such API to send
or otherwise trigger Alerts to Contacts not stored within the Subscription Services unless such use is
specifically permitted on the applicable Order Form.
d TrnncnMinn Faac Trnncar•tinn Faac will ha hillarl nt tha ratac cnar^ifiari nn tha nnnlirrahla (briar
Privacyi
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Coo ie Settings'
to opt-out. More IUl11111fffl iipi
3879
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ lul 10
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
(b) aMS Alerts. SMS Alerts are sent per segment based on the country of the Contact phone
number. Each SMS segment is comprised of approximately (i) 160 characters for GSM-7
encoded messages and (ii) 70 characters for UCS-2/non-GSM-7 encoded; messages
exceeding such character limits will be segmented into (x) 153-character segments for GSM-7
encoded messages and (y) 67-character segments for UCS-2/non-GSM-7 encoded messages.
These segmenting requirements may vary by telecommunication carrier and country. Lengthy,
multi-segment Alerts may be restricted by telecommunications carriers. Multi-segment SMS
Alerts will incur multiple charges, one charge per segment and any responses via SMS will also
incur charges, one charge per response.
(c) Facsimile (Fax).. Faxes are per page based on the country of the Contact fax number.
B. Risk Intelligence
Customer's right to access and use the 'Risk Intelligence' Subscription Services identified on the Order
Form (the "R�i5k Intelligence Services") is subject to the following additional terms:
1. For purposes of the Risk Intelligence Services, "Asset" means a person, fixed location or property
identified by Customer to be monitored by the Risk Intelligence Services by inputting the
coordinates of the fixed location, or by monitoring the geolocation of the person or property with the
enabled OnSolve mobile application or another geo-tracking system.
2. Fees for the Risk Intelligence Services are dependent upon the package purchased by Customer as
set out in the Order Form. These are determined as follows:
(a) Fixed Rate: the fees are set at a specific rate for an unlimited number of Assets; or,
(b) Tiered Rate: the fees follow a tiered structure linked to the number of Assets purchased by the
Customer. In the event that the Customer exceeds the number of purchased Assets, OnSolve
shall invoice Customer for excess, in arrears, at the rate for the appropriate tier of total Assets
for such year.
3. Smart Alerts may be sent, as applicable, to relevant email addresses, mobile applications or any
other modality supported by a co-purchased OnSolve Critical Communications system, subject to
the limitations set forth on the applicable Order Form.
C. Travel Risk Management
Customer's right to access and use the 'Travel Risk Management' Subscription Services identified on
Privacyi
OnSolve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Cookie Settings'
o apt-out. oiii°°r tuu °I'augmn° pi,l
...................-................... ....._-_ ._.._ 3880
https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 10110
5/2125, 12:43 PM Terms and Conditions-Enterprise-OnSolve
(b) "TMC" or"Travel Management Company_" means a business travel agency that assists other
organizations in managing their travel programs.
(c) "Traveler" means an individual identified by Customer as a "Traveler" to be monitored by the
TRM Services by tracking the individual's PNR or through the enabled OnSolve mobile
application.
2. Fees for TRM Services are dependent upon the package purchased by Customer as set out in the
Order Form. These are determined as follows:
(a) Fixed Rate: the fees are set at a specific rate for an unlimited number of Travelers; or,
(b) Tiered Rate: the fees follow a tiered structure linked to the number of Travelers or PNRs
purchased by the Customer. In the event that the Customer exceeds the number of purchased
Travelers or PNRs, OnSolve shall invoice Customer for excess, in arrears, at the rate for the
appropriate tier of total Travelers for such year or the overage rate for PNRs set forth on the
Order Form.
3. Smart Alerts maybe sent, as applicable, to Travelers' email addresses, mobile applications or any
other modality supported by a co-purchased OnSolve Critical Communications system, subject to
the limitations set forth on the applicable Order Form.
D. Installed Components
Customer's right to access and use the Installed Components (defined below) listed on the Order Form
is subject to the following additional terms:
1. "Installed Components" means any software, in machine-readable form, that is delivered by
OnSolve for installation on computers or devices controlled by Customer or its Users solely for use
as part of and with an OnSolve application including, without limitation, Data Sync, Desktop Alerting
and all OnSolve downloaded mobile applications.
2. If Installed Components are included on Customer's Order Form, Customer shall have a limited,
nonexclusive, nontransferable right to use such Installed Components solely in connection with the
use of the Subscription Services. Except for one copy of the Installed Components solely for back-
up purposes, copying of the Installed Components, if any, is expressly prohibited.
ONSV Rev 2024.09.12
Privacyi
Solve uses cookies to enhance site navigation, analyze site
usage, and assist in our marketing efforts. Visit 'Coo ie Settings'
�� uumf'o �n �tlii �,���
toopt-out. III 11...i�,�m.,�.1......'..............I.............����.....�W�....�...
o �
3881
https://www.onsolve.com/company/legal/enterpdse4erms-and-conditions/ I ii iu
5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve
News & Mass
Nodficatuor
Cus'tome Stogie. Emergency
Mairketiing mcuderd Intorrvuetuon AIII Glossary
Privacy CodefRed Ierms
STAY COINN , c°lr E II ,
BL.OG SUIBSCIRWTI1014
ngn u.up for the llatest ciriiticW event
and
Email Address*
Select Country...
.....S IU B li II"'ll
;t 0 III IN 0 U II:� CO IIIA M LO IN
l; `'% f 1
%/F
2025 On Solve. II rights reserved. I5gcuiLityPrivacy
Legal
Privacy IInformation
On Solve uses cookies to enhance site navigation, analyze site
usage, and assist in Our marketing efforts. Visit ®Cookie Settings`
to Opt®Out. Moire Illlili ort°:Igi i.iii: .ni
3882
https:/Iwww.onsolve.com/company/legal/enterprise4erms-and-conditions/ i un a