The URL can be used to link to this page

Home My WebLink About05/21/2025 Application GVS COURTq° o: A Kevin Madok, CPA - �o ........ � Clerk of the Circuit Court& Comptroller Monroe County, Florida �z cooN DATE: May 23, 2025 TO: Julia Todd 911 Database Coordinator, MCSO FROM: Liz Yongue, Deputy Clerk SUBJECT: May 21, 2025 BOCC Meeting The following item has been executed and added to the record: N3 State of Florida Emergency Communications Board Grant on behalf of Monroe County Sheriff s Office that will enable reimbursement of funds in the amount of$206,708.00 on the RapidSOS Premium/Unite Region 6, five (5)-year Grant, Map and Display Project for 911 Communications Centers in Monroe County, Florida. Should you have any questions please feel free to contact me at(305) 292-3550. cc: County Attorney Finance File KEY WEST MARATHON PLANTATION KEY 500 Whitehead Street 3117 Overseas Highway 88770 Overseas Highway Key West, Florida 33040 Marathon, Florida 33050 Plantation Key, Florida 33070 or MONROE COUNTY GRANT APPLICATION FOR Rapidsos Premium /Unite Region 6 5 Year Grant Mapping Project i.525t"OltEGE ROAD KEY WL,ST,l1'L33104U �,W5a.1792-7001 WWW.KEYSS(.),NEl"I'__ `�" r MONROE COUNTY 911 CRANT APPLICATION INDEX 1. MONROE COUNTY GRANT APPLICATION 2. SCOPE OF WORK—Attachment 1 3. BUDGET REPORT-Attachment 2 4. GEOCOMM Milestone Table-Attachment 3 5. FORM 6A ANNUAL REPORT Attachment 4 6. MCS O Finance Director Purchase Approval Memo —Attachment 5 911 Grant Programs Application and instructions for B11Grant Programs, revised May 2D23 VV Form 8A. incorporated by reference in Fla.Admin.Code R.6VFr1-5.UU3911 Grant Programs 1 1. Purpose............................................................................................................................3 2. Eligibility ............................................................................................................................3 3. Definitions.........................................................................................................................3 4. 911 Grant Programs Calendar..........................................................................................5 5. General Conditions...........................................................................................................6 6. Guidelines for 911 Grant Expenses ..................................................................................9 7. Approval and Award .......................................................................................................10 8. Financial and Administrative Requirements....................................................................10 9. Grant Reporting Procedures...........................................................................................12 10. Change Requests...........................................................................................................13 Application................................................................................................................................15 Appendix II: Florida 911 Regional Map .....................................................................................21 Addendum I: Funding Priorities.................................................................................................22 Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin.Code R. 60FF1-5.003 911 Grant Programs 2 1. Purpose Each county, group of counties or region applying for E911 State Grant, to be further known as 911 State Grant, to assist counties with the replacement or upgrade of 911 Systems; for counties to develop and maintain statewide 911 routing using Emergency Services Internet Protocol (IP) networks (ESInet), Geographic Information Systems (GIS) and services, and Management Information Systems (MIS); and develop and maintain Next Generation 911 (NG91 1) systems and services. The State 911 Grant Programs distributes funds collected pursuant to section 365.172-173, Florida Statutes. 2. Eligibility Any county in the State of Florida is eligible to apply for these grant programs. 3. Definitions 3.1. Alternate Contract Source (ACS) — A competitively procured contract led by a federal, state, or local government. The ACS contract is cost-effective, contains language contemplating its use for cooperative purchasing, and the best interest of the county to use for purchases, provided the county's purchase is not over expansive in size and scope. 3.2. E911 System: The Public Safety Answering Point equipment, in accordance with the State E911 Plan, including 911 call routing, processing, mapping, and call answering communications equipment. 3.3. Enhanced 911 (E911): An enhanced 911 system or enhanced 911 service that is an emergency telephone system or service that provides a subscriber with 911 service and also directs 911 calls to appropriate public safety answering points by selective routing based on the geographical location from which the call originated, or as otherwise provided in the state plan under section 365.171 , Florida Statutes, and that provides for automatic number identification and automatic location-identification features 3.4. GIS Maintenance: Ongoing GIS maintenance of a county's GIS data that consists of road centerline, site/structure address points, primary PSAP boundaries, MSAG and ALI maintenance services and address assignment services. 3.5. Government Accounting Standards Board (GASB): The independent organization that establishes and improves standards of accounting and financial reporting for U.S. state and local governments. 3.6. Grantee: The county, group of counties, or region awarded a grant. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla. Admin. Code R. 60FF1-5.003 911 Grant Programs 3 3.7. Hosted Services: Technology services using the vendor's servers for a fee. 3.8. Maintenance Contract: a business agreement between a contractor and customer covering the maintenance of equipment over a specified period.. 3.9. Memorandum of Understanding: A signed agreement between a group of counties outlined in a formal document. It signals the willingness of the parties to move forward together. The MOU can be seen as the starting point, as it defines the scope and purpose. 3.10. Next Generation 911 (NG911): The designation for an advanced 911 emergency communications system or service that provides a communications service subscriber with 911 service. NG911 also directs 911 emergency requests for assistance to appropriate public safety answering points based on the geographical location from which the call/signal originated, or as otherwise provided in the State E91 1 Plan and that provides for automatic number. 3.11. Next Generation 911 Core Services (NGCS): The base set of services needed to process a 911 call/signal on an ESInet. Includes the Emergency Service Routing Proxy (ESRP), Emergency Call Routing Function (ECRF), Location Validation Function (LVF), Border Control Function (BCF), Bridge, Policy Store, Logging services, and typical IP services such as Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP). The term NG911 Core Services encompasses the services but does not include the network on which they operate. 3.12. NG911 Equipment: Hardware equipment and peripherals needed to implement and maintain NG911 services. 3.13. Public Safety Answering Point(PSAP): The public safety agency that receives incoming 911 requests for assistance and dispatches appropriate public safety agencies to respond to the requests in accordance with the State E91 1 plan. 3.14. Region: Refers to counties grouped by the Florida 911 Regional Map. 3.15. Regional Next Generation 911 project: A project in support of the NG911 interoperability with at least two-thirds of the counties in a region with the intention of achieving a NG911 statewide call routing capability in accordance with Section 365.177, F.S. 3.16. Service contract: A written contract to perform, over a fixed period or for a specific duration, duties relating to informal and technical services. 3.17. Warranty Contract: A written guarantee given to the purchaser of a new item by the manufacturer or dealer, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R.60FFI-5.003 911 Grant Programs 4 4. 911 Grant Programs Calendar The E911 Board will accept applications as noticed in the Florida Administrative Register„ _... ...rv......... Action Eligible entity submits Submission date(s)as application published in the Florida Administrative Register E911 Board members evaluate Within two months of the applications submission date ___ .-__._ ..._ ..._ ... ...... E911 Board votes on Within three months of the applications to fund at regularly submission date scheduled meeting E911 Board sends notification letter of awards approved or Within four months of the denied for funding to the submission date counties ... Performance Period County, group of counties or Two years from receipt of regional implementation/ award notification installation period -Two Year Award P._. ft _._._... Project— Five If at least 2/3 of the counties in Regional NG911 Year Award a region participate, maximum of five years County grant conversion to a Up to three years from the regional project(5-yr grant) original grant expiration date Initial database synchronization Two years from receipt of (such as ALI, MSAG, and award notification Centerline) Approved only with Regional Database maintenance (such Projects as ALI, MSAG, Centerline....) Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla. Admin. Code R.60FF1-5.003 911 Grant Programs 5 5. General Conditions Applications must be delivered to the following address: State of Florida E911 Board ATTN: E911 Board Administrative Staff 4030_gs lanade Wa Suite 135 Tallahassee, FL 32399-0950 Or electronically to E911 IBoairclE�e(,""tr�c�r,iicGr,a�r)tRe ........... Electronic recel t of the rant a lication and all attachments is referred. 5.1. The applicant shall provide Application Form items 1 through 14 and the applicable procurement documents. The grant application package must be postmarked or delivered on or before the submission date specified in the E911 Board notification of an E911 Grant Programs published in the Florida Administrative Register. Failure to timely provide these documents will result in a rejection of the grant application. 5.2. Pursuant to sections 365.172(6), 365.172(10), and 365.173(2) Florida Statutes, grant funds must only be used for the following items/services: to upgrade or replace 911 systems; to develop and maintain statewide or regional 911 routing; geographic information and management information systems (GIS and MIS); to develop and maintain Next-Generation 911 (NG911)services and equipment, and remotely provided hosted 911 answering point call-taking equipment and network services directly attributable to establishing and provisioning E911 or NG911 services. Warranty costs shall be calculated to account for only the first-year warranty. 5.3. GIS grant funding will be limited once the county, group or region has achieved the minimum 98% accuracy rate as identified in the NENA GIS Data Model. Additional funding limitations for annual GIS database maintenance will be limited as stated in Addendum 1. 5.4. Although a Next Generation 911 Regional Project can_be awarded for up to five years, the cost shall be accounted for on a yearly basis. 5.5. The Board recommends for any Next Generation 911 (NG911) grant projects, counties must certify in writing that the proposed systems are interoperable with existing or proposed bordering counties', regions', and/or adjacent state NG911 systems. Certification must also affirm compliance with current NENA NG911 standards or NG911 certification programs established by federal programs. all vendors for next generation 911 projects vendors certify in writing that their systems are interoperable with bordering counties, regions, and adjacent state lines, if applicable, consistent with current NENA NG911 standards. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs 6 5.6. Only the percentage of service and equipment directly attributable to provisioning of 911 services is eligible. 5.7. All maintenance requests, within a single priority, for eligible services and equipment shall be combined into a single application, including the breakdown of line-item costs. See funding limitations in sections 6.2.1 5.8. All grant applications shall be accompanied by at least one complete quote for equipment or services. 5.8.1. Grant applications totaling $35,000.00 or more must be accompanied by at least two written substantiated quotes from different vendors. Complete quote submittals shall include a detailed scope of work, all pages included in the vendor proposal, breakdown of all costs, including equipment, service tasks, and deliverables. Any county that has made a good faith effort to obtain at least two quotes in accordance with the competitive procurement process in 287.057(1), Florida Statutes, and has not been able to obtain the quotes can request E91 1 Board review based on substantiated proof of posting of the request with documentation of the limited responses subject to the following exceptions: a) When purchasing from a DIVIS State Term Contract or DIVIS authorized Alternate Contract Source, the county shall follow the DIVIS State Purchasing ordering instructions and their county procurement rules and policies. Counties shall provide vendor contract number with the grant application. Should the DIVIS State Purchasing ordering instructions and their county procurement rules and policies conflict, the county procurement rules and policies shall prevail. b) When purchasing from an Alternate Contract Source that has not been approved by DIVIS State Purchasing, the county shall follow their county procurement rules and policies, with provision of a letter from the county's purchasing department. c) Services or commodities provided by governmental entities do not require more than one quote. d) The county, group of counties, or region can initiate a request for approval to procure from a single-source vendor. These will be considered on a case-by-case basis. Justification for single-source procurement shall be provided with the application, which shall include a costs analysis that reviews the allowability, necessity and reasonableness of all cost elements. The single-source procurement will be considered if provided in accordance with chapter 287, Florida Statutes. A letter from the applicable county's purchasing department(s) that the project is a single-source procurement based Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin.Code R.60FF1-5.003 911 Grant Programs 7 on section 287.057(3)(c), Florida Statutes, shall be provided with this grant application. 5.9. Applicants requesting items from different funding priorities should complete a separate Budget Report (Rule 60FF1-5.0035(l), F.A.C) for each priority. See Addendum 2 - Funding Priorities for the 911 Grant Programs., for a listing of funding priorities. Items from the same funding priorities should be combined in the same Budget Report and shall comply with General Conditions, item 5.9. 5.10. An individual county application must include: 5.10.1. A detailed description of line item and cost. This would include the item, model, or version. Additional information requests shall be made for more clarification, as needed. 5.10.2. If possible, software service/maintenance dates. 5.10.3. Budget Report. 5.10.4. Most current Form 6A in Rule 60FF1-5.006(2), F.A.0 The form can be submitted during the annual collection of county fiscal data for the annual report or with the grant application. 5.11. Should a region or a group of counties apply for a grant, the following additional information needs to be provided: 5.11.1. A summary of the costs for the entire region or group of counties detailing the following: a) Total amount of funds being requested. b) The scope of work (SOW) that clearly establishes the tasks and deliverables being performed for the successful completion of the project. All deliverables must be directly related to the SOW and include information on how the region will be interoperable. c) Single source documentation if applicable. d) All individual county application(s), see requirements in 5.11. 5.12. A memorandum of understanding (MOU) or an inter-local agreement from all counties involved must be completed within 3 months of E911 Board award. 5.13. Funding application requests must include a scope of work that establishes the tasks and deliverables to be performed. The applications shall include all tasks that are required for the successful completion of the project. The project shall be divided into quantifiable units of deliverables that shall be received and accepted in writing by the county, group of counties, or region before payment. Each deliverable must be directly related to the scope of work and must specify the required minimum level of service to be performed and the criteria for evaluating the successful completion of each deliverable. Application and instructions for 911 Grant Programs,revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FFI-5.003 911 Grant Programs 8 5.14. Funding application requests must include all necessary costs required for full implementation of the proposed solution including that of any third party. Should the county, group of counties or region grant application request or grant award be less than the projected cost of the equipment or service, the county, group of counties or region should provide verification of the ability to fund the difference. Pricing submitted cannot be contingent upon "yet to be" determined fees for products and services by the proposer or any other third party required for implementation. 5.15. The county shall provide information on the county's preceding year E911 fee revenue amount and the preceding year's carryforward amount. Use Form 6A in Rule 6,0FF1 .006�2 F.A.C. for this purpose. The form can be submitted IL� .J.........__ during the annual collection of county fiscal data for the annual report or with the grant application. 5.16. A state grant award may be limited by the carry forward balance. 5.17. Detailed information is required for any grant application requesting funding for systems that require immediate system replacement for provisioning of enhanced 911 in the county, group of counties, or region. Include detailed justification and explanation for any 911 system with an expected remaining life of less than one year. 5.18. Funding application requests contingent upon "beta testing" or products and services not in general production and installation will not be funded. 6. Guidelines for 911 Grant Expenses 6.1. The following expenses will not be funded through grant award: 6.1.1. Salaries and associated expenses for 911 coordinators, call takers, or other 911 personnel 6.1.2. Wireline database costs 6.1.3. Vehicle expenses 6.2. Funding limitations are specified on the following items: 6.2.1. Hosted 911 answering point call-taking equipment and network services, recurring network and circuit costs, equipment maintenance and warranty costs will not be funded for more than the first-year implementation period. 6.2.1.1 Service contracts for Next Generation 911 Regional Projects niay can be approved for up to 5 years on a case-by-case basis. Ongoing cybersecurity maintenance may be approved on an annual basis, 6.2.2. Grant funding shall be limited (per grant cycle) to eligible expenditures for one PSAP per county, either one primary or one secondary PSAP. Counties with only one PSAP with no other primary or secondary Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R.60FFI-5.003 911 Grant Programs 9 PSAPs, may be eligible for grant funding for one backup PSAP. Geo- diverse systems may be considered one PSAP for the purpose of grant funding. 6.2.3. Except for NGCS, selective router equipment costs are limited to a primary PSAP system. 6.2.4. Training cost funding is limited to the new system and equipment training. 6.2.5. The allowable grant funding for travel expenses is limited to the authorized amounts established in Section 112.061, Florida Statutes, and the Department of Financial Services Guidelines for State Expenditures. 7. Approval and Award 7.1. The E911 Board will review each application for compliance with the requirements of terms and conditions. 7.2. DMS grant_agreements shall be signed by an authorized signatory authority for the county after the grant is approved. 7.3. Grant awards will be withheld for any county, group of counties, or region that has a grant with a past-due quarterly report or past-due final documentation and closeout of previous E911 Board grant awards. Grant awards are eligible to be withheld if the county, group of counties, or region is not in compliance with Board reporting requirements. 7.4. Applications will be awarded based upon the priorities set by the E911 Board as listed in Addendum I - Funding Priorities for the 911 Grant Programs. 7.5. The E911 Board will adjust the amount awarded to a county, group of counties, or region based upon the availability of funds, the reasonableness of the cost of requested items, published quotes, increased effectiveness of grant funds, minimum system requirements for performing the needed E911 function as specified in section 365.173(2)(g)1.,2., and 3., Florida Statutes, E911 State Plan, or documented factors provided in the grant application submission. NG911 network systems should include a comparative presentation of network alternatives, including applicable LEC, CLEC, County, group of counties or region, and State alternatives. All stepped pricing should be thoroughly explained, including the corresponding benefits for the county, group of counties or region, and the E911 Board. 8. Financial and Administrative Requirements 8.1. Grant funds are provided on a cost-reimbursement basis. 8.2. Each grantee shall submit reimbursement claims to the E911 Board as needed; however, each county is limited to only a single claim request per grant, per Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla. Admin. Code R.60FF1-5.003 911 Grant Programs 10 month. Receipt of reimbursement funds from the E911 Board is contingent on the timely and accurate submittal of funding requests. Requests for reimbursement of expenditures must be submitted on the approved Financial Reimbursement of Expenditures Form in Rule 60FF1-5.0035(4), F.A.C. Incomplete claim forms or claims not submitted on the correct form cannot be processed and will be returned for corrections. Submit only for the amounts in each budget category in which you have incurred expenditures. Incomplete reimbursement requests will be returned after 14 days if no updates are received from the county. 8.3. Upon written request and with documentation justifying the need, a progress disbursement shall-be be considered with a completed Financial Reimbursement of Expenditures Form in Rule 60FF1-5.0035(4), F.A.C., itemized purchase order, and vendor itemized invoice. All items must comply with the Florida Department of Financial Services (DFS) Reference Guide for State Expenditures. Within 45 days of receipt of funding, the grantee shall submit verification of vendor payment. Abuse of this policy will lead to denial of future payment. 8.4. Reimbursement claims shall include only expenditures related to the specific grant and include purchase orders, itemized invoices, and proof of successful payment to the vendor. The reimbursement request must match the scope of work and budget proposed in the grant applications to include the quote provided with the application. Grants that include costs defined by a set number of work hours dedicated to a project must include additional documents as requested by DIVIS staff. All items must comply with the DFS Reference Guide for State Expenditures. 8.5. To assure prompt processing, complete reimbursement claims should be e-mailed to: E91 1 Boarc[ElectrorflcGil antlRg . o Vdrnf )v .....................J............ 8.6. Grant funds can only be expended between the beginning and end dates of the grant term, unless the E91 1 Board authorizes an extension. Request for reimbursements may be submitted up to 120 days after the end of the grant term. 8.7. It is the county responsibility to maintain the property, equipment, or services in accordance with the scope of work. If a sale or transfer of such property or equipment occurs within five years after a grant ends, funds must be returned to the E91 1 Board on a pro-rata basis. If the equipment costs over$5,000, a county, group of counties, or region must maintain it on an inventory for five years unless the item becomes obsolete. 8.8. If a grantee terminates a contract for prepaid services, the unused portion must be returned to the E91 I Board on a pro-rata basis. 8.9. The grantee agrees that any improvement, expansion, or other effect brought about in whole or part by grant funds will be maintained until the system or equipment becomes obsolete (on average five years). Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs 11 8.10. If a grantee materially fails to comply with any term of an award, the Board shall take one or more of the following actions, as appropriate in the circumstances: • Withhold grant payments pending grantee correction of the deficiency. • Disapprove all or part of the cost of the activity or action not in compliance. • Suspend or terminate the current award for the grantee's project. • Suspend or deny future grant awards. 8.11. The Board will provide the grantee an opportunity for a hearing, appeal, or other administrative proceeding to which the grantee is entitled under Florida Statutes. 8.12. When a grantee wants to terminate a grant award or portion thereof, the grantee shall provide written notification to the E911 Board, detailing the reasons for such termination, the effective date, and the release of allocated funds. The Board will then consider the request. 8.13. Proof of payment and deliverables, met in accordance with the DFS Reference Guide for State Expenditures, shall be provided by the grantee. When the information is unclear, additional documentation to confirm the information provided will be requested by Board staff, 9. Grant Reporting Procedures 9.1. Grantees will be required to submit: 9.1.1. Quarterly Status Report in Rule 60FFI-5.0035(2), F.A.C. 9.1.2. Reporting will begin at the conclusion of the first full quarter after the award. The report periods will end on March 31, June 30, September 30, and December 31 of each year. Reports are due within 30 days of the ending report period. 9.1.3. The Quarterly Status Report shall inform the E91 1 Board of significant impacts on grant-supported activities and provide a summary of completed tasks/deliverables. Significant impacts include project status developments affecting time schedules and objectives, anticipated lower costs, or producing beneficial results in addition to those originally planned. Additionally, problems, delays, or adverse conditions that will materially impair the ability to meet the timely completion of the award must be reported. The disclosure must include a statement of the action taken or contemplated and any assistance needed to resolve the situation. 9.2. Final Reporting: 9.2.1. Upon receipt of final reimbursement from DFS, a final Quarterly Status Report, in Rule 60FFl-5.0035(2), F.A.C, shall be submitted based on the same reporting requirements described in grant reporting item 9.1 . Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs 12 9.2.2. Final reportinq shall be submitted within 90 days of project completion. The "Final Report" box on the Quarterly Status Report, shall be marked and include your project completion date. Grants that were for equipment installation should include date of final acceptance and start of warranty period. Service grants should include the date service was started. 9.2.3. Final document submission and closeout of a grant does not affect the E911 Board's right to disallow costs and recover funds based on an audit or financial review. The county shall remain obligated to return any funds expended that do not comply with the terms and conditions of the grant award. 9.2.4. The counties must provide DMS with a copy of the Comprehensive Annual Financial Report (CAFR),consistent with section 218.32 Florida Statutes, no later than August 1. 9.3. All reports, associated information, and final reporting documents should be e- mailed to: ton ,"tnµ;'twlBoardI Ile t onicGrairitlP. t oi� ag rn w.flw uv 10. Change Requests 10.1. Change requests shall be submitted prior to deviation from any awarded grant application. No changes or departures from the original request are authorized unless approved in writing by the E911 Board. Such requests shall be submitted using the Change Request Form in Rule 60FF1-5.0035(3), FA.C. 10.2. Prior to a county signing a contract with a different vendor from the original vendor stated in the grant application, the county, group of counties, or region must request a grant change on the Change Request Form in Rule 60FF1- 5.0035(3), F.A.C, and include an itemized quote and a copy of the new contract. 10.3. Time extension requests will not be granted unless the county has executed a contract for the grant equipment and services or demonstrates good cause for failure to execute a contract within one year of the award. Good cause documentation shall include a new project timeline schedule. 10.4. Time extensions shall be limited to a maximum of one additional year if approved by the E911 Board. 10.5. Conversion from a two-year grant to a five-year grant will add three additional years from the grant's original expiration date. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla. Admin.Code R. 60FF1-5.003 911 Grant Programs 13 10.6. Change requests must be submitted 10 business days prior to a Board meeting to be reviewed. Late submissions will be reviewed at the next month's E911 Board meeting. 10.7. The Change Request Form and associated information should be e-mailed to E91 1 Board ElectronicGrantReports@dms.fl.gov� Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs 14 Application County Monroe .................. Total Amount Requested: $206,780.00 Project Title: REGION 6 - RAPIDSOS PREMIUM/UNITE MAP DISPLAY AND SERVICES FIVE (5) YEAR GRANT 1 Chair, Board of County Commissioners: Jim Scholl, Mayor .. .... ...............— Mailing Address: 530 Whitehead Street ...................... ... ..................... ......... ...............................__--------.................... --- .......... l'' '',I.........................................................- City: Key West .......................................................................-.....--- State: Florida Zip: 33040 ..................... Phone: 305 292-3434 Fax: .........................................---------------- Email Address: boccdis3@monroecounty-fl.gov ..................................................... 2. County, 911 Coordinator: LAURA WHITE g ' _, .... MailinS HWY--------- .............------------------------------------------------------ ................................. .... ... .....1............. .................................................................................................................. City: MARATHON ............ State: FLORIDA Zip: 33050 .......... ................ Phone: 305 289-6035 Fax: n/a ................................... Email Address: lwhite@keysso.net .............................................................................................. ...........................................-... . .................. 3. Federal Tax ID Number: 59-6000453 ---------- .................... 4. County information ......................... ....................... ..... ...... Number of PSAPs 4 ......................... ..................... ........... .............................................................. ber of Call-taking Positions per PSAP 6-MCSO;KWPD-6;PK-6;ORPS-2 ........................................................................................................................................... . ---------------------------------------...-------------------- P AP(s) in which grant funding will apply. 4 ... .............................. ............................. —------- .....................- ..................... Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs 15 5. Financial Information a. What are the current annual costs for your E-91 1 system (f! c�. circuits, customer record s,_hardwa re and software, etc.) not including maintenance? $156,273.10 b. What are the current annual costs for maintenance of items included in 5a? $83,454.20 Total amount of 911 fee revenue received in the preceding year. This does not include any special disbursement, Rural County supplements or training disbursements. $532,540.19 C. Total amount of county carry-forward funding retained in the preceding fiscal year. 0 d. Total-amount of county carry forward funding your county currently has accrued? 0 e. Two-year maximum calculated amount for applied carry forward funding. (2 times the amount calculated on your Form 6A, item 9, in rule 60FFl-5.006) 0 f. Subtract the amount in 5f from the amount in 5e. 0 9. If the amount in 5g is greater than zero, insert that number in the Budget Report as "carry forward funds applied." 0 6. Describe your county's existing 911 system. Include specific information on existing system equipment upgrades and when the installation of this equipment was completed. Please include the PSAP(s) that the grant will be implemented at to include the type of PSAP(s), primary system, and number of position seats. Please state if this is a part of a group or regional project and how you will be interoperable. Monroe County cutover all 4 PSAP's in 2024 to a Geo-Diverse Intrado Viper 7.0 call handling system. The final cutover occurred in 12/24. The system final acceptance was 4/8/2025. Final billing is pending. Vendor is working to complete all contractual items. This specific grant request is a Region 6 -five(5) year grant for RAPIDSOS Premium/Unite. It will allow enhanced mapping and Interoperability between other Region 6 Counties participating in this project. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF11-5.003 911 Grant Programs 16 7. Describe the scope of work for the proposed project including any goal(s) and objectives. Include the tasks to be performed as part of the project. Provide scope of work in quantifiable units of deliverables that shall be received and accepted. For each deliverable specify the required minimum level of service to be performed and the criteria for evaluating the successful completion of each deliverable. For any scope of work that includes milestones, please describe in detail what deliverables are expected to be provided in each milestone. This grant request is a Region 6—Five (5)year grant request to enhance RAPIDSOS Premium/Unite services, to bring the county in line with the remaining counties of Region 6. By utilizing the RapidSOS Premium/Unite platform, the Monroe County will be able to further expand 911 location information and statistics especially useful for disaster recovery planning. RAPIDSOS Premium/Unite consists of a solution set, that leverages and enhances the RapidSOS Portal experience by adding critical features, identified in partnership with the public safety community. RapidSOS Premium/Unite offers a unified mapping solution for Emergency Communications Centers (ECCs) to streamline all incoming data for every incident in their jurisdiction, including ANI/ALI information data for all call types and authoritative GIS data for enhanced situational awareness by unifying the backend databases of GIS information with the incident data from the public. RapidSOS Premium/Unite provides a platform of data interoperability that fulfills the intent and mission of the State of Florida's NG911 strategic plan. Regional GIS datasets that are not consumable via a unifying platform hinder the mission of the State's emergency services and unnecessarily delay NG911 adoption. RapidSOS Premium/Unite data sources are currently used throughout the State of Florida via APIs into Computer Aided Dispatch, Call Handling systems, Logging Recorders, and Tactical Mapping Systems, as well as the standalone Portal. RapiclSOS Premium/Unite enhances the current workflows by allowing telecommunicators; to easily consume new clatasets (such as REST API's) in a common and familiar interface. This accelerates adoption and increases success rates across the State. 8. Justification of the need for the proposed project. Provide detailed information on the existing systems/components that need replacement. Document the condition with details to justify any system with an expected lifespan of less than one year. Each component on the system, (e-q. memory, hardware, size of drives), updates of software and/or replacement versions needed, standalone equipment, and additional upgrades (include LIPS1 must be listed in the requests. Monroe County desires to keep current with the other 11 counties that make up Florida 911 Region 6. RapidSOS Premium/Unite allows for the integration into the current call handling system and replaces the need to access critical information via a separate web login device. This enhancement is priced out to cover a period of 5 years, in line with the Region 6 Tactical Mapping Project. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R.60FFI-5.003 911 Grant Programs 17 9. Describe why your county, group of counties or region will not be able to complete this project without this grant funding. Monroe County is requesting state grant funds due to the county's limited available funding. The loss of substantial income from the decrease in the 911 fee to(.40)cents has over time, significantly diminished our income and affected the County's ability to purchase the necessary 911 equipment and/or services to provide the Next Gen 911 services that our residents and visitors expect and deserve. 10. Describe the required steps with an anticipated time schedule which includes procurement and payment milestones and a total project completion date. The project Milestone Deliverables are: Kickoff-Initial audit of needed resources for integration; Initial audit of needed resources for integration; Integration; All Calls (ANI/ALI hardware installation and configuration); Unified Map GIS (Data Collection, validation and configuration of services); Testing-User Acceptance testing; Launch; Full feature availability is up and running for 60 Month duration. 11. If applicable, sole source justification must meet the state procurement guidelines and chapter 287.057 (3)I, F.S. The County will be using a GSA Contract. By using a GSA Contract the county will be receiving pre-approved pricing. The Federal Government has already determined the pricing is fair and reasonable by government standards and the pricing also has a ceiling rate for all products and services. GEOCOMM has provided GSA Pricing for this project and is the vendor for the Region 6 Tactical Mapping project. GSA Contract Number GS-35F-0594S 12. If applicable, please include your previous service dates for any maintenance or support services. N/A —This does not apply to this project. 13. Assurances ACCEPTANCE OFwwTERMS,AND CONDITIONS: The grantee accepts all grant terms and conditions. Grantee understands that grants are contingent upon the availability of funds. DISCLAIMER: The grantee certifies that the facts and information contained in this application and any attached documents are true and correct. If this requirement is violated, the grantee is subject to revocation of the grant and return of all grant funds and interest accrued (if any), pursuant to the E911 Board authority and any other remedy provided by law. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R. 60FF1-5.003 911 Grant Programs 18 NOTIFICATION OF AWARDS; The grantee understands:and accepts that the notice of award will be advertised on the Florida E911:website. MAINTENANCE OF IMPROVEMENT AND EXPANSION: The grantee agrees that any improvement, expansion or other effect brought about in whole or part by grant funds will be maintained.: No substantial changes or departures from the original proposal shall be permitted:unless the E911: Board gives prior written authorization.: Any unauthorized change will necessitate the return of grant funds, and accrued interest(if any)to the E911 Board. ., . The county certifies that:a applicable state procurement rules/procedures have •een met.' Failure to use grant funds as represented jeopardizes the grantee's eligibility to be considered for future funding. 14.Authority I hereby affirm my authority and responsibility for the use of funds requested. /// ‘ 71' /2 / ' if ,, , ,„6/ I 1 7 ' s,-ePvo--,cc*--- ------- ui\Y\ ( - r i ---0 Rick Ramsay0 „........,_..... .... ....,..... ... Patrick McCu�llah . , . Sheriff f of Monroe County General Counsel • ' Monroe ySheriffsffice . : . .. .. iCk) et H,...StA-1 1.___VAisla....4_1.4 1)okAikr‘r (k-A,.(C011ictii) 2 \,....... ,f,o,,, t., Printed Name Printed Name ilk 0 .... s _,..., 2-C SIGNA "E--CHAIR, , ......., AR, OF COU Y COMMISSIONERS DATE OR CO" James K. Scholl ,y■p . .'Naas?nay.FKti6#+"-t+�".?Vae.3.: x•Ibc-1sYr.•r...2•m._'s �•c'w.W .. _atrexi.S,r._w... .•-ae.*G'_x1';=.fit a'.3.x..'v'...Na3.sbSrvi>_-ita - .sw.s,r ,P+'2i.=s%.e4.+'-3s>r:. .i'-..i°T .. �IA. !�Y4� .. Printed Name 1:7)� , ,.: ' Mayori,--,1 r- -a< -ri ru o' Position: : :. •: ••j � � �• . • r A✓Tn ` 1 9'mac' ' 4 - • Regional Signature f�;hi► plicb e�(add additional lines if'needed, \\ 1ttKevin� � �. a o ClerkD. ,�. M d kD tall nedf;:A';'?'rfz,47r:;;;31\\' u 4rbr�r .. .. f. .. :! :',,. .� .. tt, Eve M.Lewis 1_ewis }'�,yr z,u,�Date:2025,05.061�4'�7,:0 ��,Ys'�t � c::::,,,,,,„Ki4.1 Eve M. Lewis ... 41=�,1, - A 0e ut clerk for Monroe ounty Asst.County Attorneys�� <- ";tls) `::,, :-° �/ ��{ ©`�i��,+gin•.,.•„-M t��-:.k�"::�7I Monroe County --� :�: = Q- �- Application and instructions for 911 Grant Programs,revised May 2023 W Form 3A,incorporated by reference in Fla.Admin.Code R.6OFF1-5.003 911 Grant Programs NO requests for funding will be acknowledged for any items not specified in Section 365.172, Florida Statutes, Emergency communication nummber°"E91 1"; paragraphM0\ (shown below). Section 3O5.172 /1O\. Florida Statutes: AUTHORIZED EXPENDITURES {]FEB11 FEE. -- (G) For purposes of this section, E811 service includes the functions of database management, call taking, location verification, and call transfer. Department of Health certification, necertificaUon, and training costs for811 public safety telecommunications, including dispatching, are functions Of811services. /b\ All costs directly attributable to the establishment or provision Of E911 service and contracting for E911 services are eligible for expenditure of moneys derived from imposition Of the tee authorized by subsections /8\ and (9). These CoSbS include the @CqUiSi1ioD. implementation, and maintenance of Public Safety Answering Point(PSAP)equipment and E911 service haetureo, as defined in the providers' published schedules or the ooquimition, ineta||ation, and maintenance of other E011 equiprnent, including circuits; oa|| answering equipment; call transfer equipment; AN| or AL| controllers; AN| or AL| displays; station instruments; E911 telecommunications systems; visual call information and storage devices; recording equipment; telephone devices and other equipment for the hearing impaired used in the E911 system; P8AP backup power systems; consoles; automatic call distributors, and interfaces, including hardware and o0ftv@re, for computer-aided dispatch /CA[)\ systems; integrated CAD systems for that portion of the systems used for E911 call taking; G|S system and software equipment and information diup|oym;_networkclocks; salary and associated expenses for E911 call takers for that portion of their time spent taking and transferring EQ11 calls, salary, and associated expenses for a ooun1y, group of counties or region to employ afull-time equivalent E911 coordinator position and a full-time equivalent mapping or geographical data poaiU0n, and technical system rnointenanoe, doCabeee, and administration personnel for the portion of their time spent administrating the E911 system; emergency medica|, fire, and |Gvv enforcement prearriva| instruction software; charts and training oomtsjnGining costs for PSAP call Cahena, suporvioona, and managers in the proper methods and techniques used in taking and transferring E011 ca||m, costs to train and educate PSAP employees regarding EQ11service orEB11 equipment, including fees collected by the Department of Health for the certification and recertification of811 public safety Telecom DlUOicato[`Sas required unde[ s. | and expenses required tO develop and maintain all information, including AL| and AyJ| databases and other information source repositoriao, necessary to properly inform oe|| takers as to location addreas, type of emergency, and other iDh}rnladoO directly Fe|8VaDt to the E911 call-taking and transferring function. Moneys derived from the fee may also he used for next-generation E911 network services' next- generation E911 database services, next-generation E911 equipment, and wireless E911 routing system(c) The moneys should not be used to pay for any item not listed in this aubsection, inc|uding, but not limited to, any capital or operational costs for emergency responses. Even any which occur after the call transfer to the responding public safety eDUh/ and the costs for COmStruChDg' |e@SiDQ, maintaining, o[renovating buildings, except for those building modifications necessary to maintain the security and environmental integrity of the PSAP and E91 1 equipment FOODlS. Application and instructions for 811 Grant Programs, revised May 2D23 VV Form 3A, incorporated by reference in Fla.Admin. Code R. H¢FF1-5.008911 Grant Programs 20 911 Grant Pro ram A endix II: Florida 911 Re ianal Ma Yui��jlhl��iiiiuiuuuilllllllllllllllllllllllllllllllllllllllll � Ir��f� /�� El Pal C4fly l 0, A:furoi f Aw a �ff �w> \,ra` N........,(I FI&AWI� ,,,ee� :`VOAnis ,�— Y r "" yYSumlerl �mrrote ,� � Florida 911 Regional Map I M�Il.nwwyt NJ Region 1 - Pensacola ask �a UI Region 2 -Tallahassee � P Region 3 - Jacksonville ny Region 4 -Tampa Sa Region 5 - Orlando Region 6 - Ft. Myers Region 7 - Miamij Updated April 19,2023 y`,m Application and instructions for 911 Grant Programs,revised May 2023 W Form 3A, incorporated by reference in Fla. Admin.Code R.60FF1-5.003 911 Grant Programs 21 €911 Grant Pro ram Addendum 2 : Fundin Priorities The criteria for determining acceptability for disbursement of funds from the state of Florida 911 Grant Programs will be made on a PRIORITY basis. Regional 911 system project requests related to systems and equipment will be considered the highest priority within each priority category. If you do not see your specific 911 project listed, you are still eligible to receive funding and can apply. 1.0 Prepaid and Wireless Funding Priorities PRIORITY 1: Primary and Secondary PSAP systems that require immediate system replacement to provision enhanced 911 status or when the expected remaining life of the system is less than one year. PRIORITY 2: Development and maintenance of 911 routing statewide, geographic, and management information systems. A) Statewide routing system B) Regional, as an incremental step towards systems statewide 1. GIS Repository 2. NGCS 3. Map Display and Services 4. Management information systems and services C) GIS Services required for the delivery of a call 1. GIS Data support-assisting counties in meeting the 98% NENA GIS Data minimum standards 2. Creation of the required layers of the NENA GIS Data model' 3. GIS Maintenance Tools-this includes software or software as a service D) Management Information System and services E) Cybersecurity 1. Cybersecurity assessments 2. Cybersecurity hardware and software 3. Ongoing cybersecurity maintenance Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla.Admin. Code R.60FF1-5.003 911 Grant Programs 22 PRIORITY 3: Im ment and maintain next generation 911 services and ............ equipment. PRIORITY 4:, Mapping system and services necessary for provisioning Geographic Information Systems (GIS). This includes the following, listed in order of funding priority: A) Map System Equipment - map generation hardware and software licensing are limited to components for two stations. B) GIS Centerline point generation and map accuracy systems C) Synchronization of GIS data and databases that support location repositories to meet a minimum 98% data accuracy for Geospatial call routing. D) Map display and services PRIORITY 5:-Develop and maintain Next Generation 911 services and equipment. A) Next Generation 911 Equipment and Emergency Services IP based network B) Next Generation Core Services PRIORITY 6: Systems that require new or replacement of critical or necessary hardware or software. This includes the following back-up PSAP's system equipment, listed in order of funding priority A-H: A) Hardware and software for communications or terminal equipment located at a PSAP for 911 call processing, ANI and ALI display, and call answering. B) Map Display Equipment C) Logging Equipment D) Lightning Protection Equipment E) Uninterruptible Power Supply system and or Generator Equipment F) County, group of counties or region Standalone ALI Database Equipment G) 911 Call Taker Position Equipment H) Net clock PRIORITY 7: GIS sub-addressing projects PRIORITY 8: Aerial Photography, Overhead (Nadir) / Imaging PRIORITY 9: Infrastructure cabling and building entrance buildout cost. PRIORITY 10: 911 Call taker workstation console/furniture (the portion related to 911 operation) Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla. Admin. Code R. 60FF1-5.003 911 Grant Programs 23 Provide the following layers: Road Centerlines, Site/Structure Address Points, PSAP Boundary, Emergency Service Boundary (This MUST include Law, Fire, and Emergency Service /EK8S\ 8nseparate layers) and the Provisioning Boundary Application and instructions for 811 Grant Programs,revised May 2023 VV Form 3A. incorporated by reference |n Fla.Admin. Code R. 6OFF1'5.803Q11 Grant Programs 24 ATTACH M ENT ONE GEQCOMM Aj or r r , r , �y. � r r � Ipiiri r 1 11r i l U 1 J y I. ' f 1f�6JCr RapidSOS Premium Proposal for Monroe County, Florida October 3, 2024 PUBUC SAFETY GIS &PAPURED Monroe:County, FL RapidSOS Premium 1 P r opcma III Overview RapiclSOS Premium consists of a solution set that leverages and enhances the RapiclSOS Portal experience by adding in critical features identified in partnership with the public safety community. RapidSOS Premium offers a unified mapping solution for Emergency Communication Centers (ECCs) to streamline all incoming data for every incident in their jurisdiction, including ANI/ALI data for all call types and authoritative GIS data for enhanced situational awareness. By unifying the backend databases of GIS information with the incident data from the public, RapiclSOS Premium provides a platform of data interoperability that fulfills the intent and mission of the State of Florida's NG911 strategic plan. Regional GIS datasets that are not consumable via a unifying platform hinder the mission of the State's emergency services and unnecessarily delay NG911 adoption. RapicISOS data sources are currently used throughout the State of Florida via APIs into Computer Aided Dispatch, Call Handling Systems, Logging Recorders, and Tactical Mapping systems, as well as the standalone Portal. RapidSOS Premium enhances the current workflows by allowing telecommunicators to easily consume new datasets (such as REST APIs) in a common and familiar interface. This accelerates adoption and increases success rates across the State. Easy Access to More Cali Inforrriati n • Display of real-time location data (cellular): View accurate device-based location from Apple and Google that updates in real-time with breadcrumbing throughout the emergency call. • Display of both ANI/ALI and Google/Apple locations on one screen, including the ability to view all 9-1-1 calls (wireless, wireline, VOIP, Text, IoT) on one screen. • Agency-configurable audible tones for 911 calls, texts, and alerts for ease of workflow integration. • Visibility of 911 calls made within each jurisdiction, including landline, Voice Over IP, cellular, and wifi calling where supported. • Coming soon: Estimated floor level n associated with caller's location to assist with determining dispatchable locations with Z-Axis values. This feature will be provided after installation at no additional cost. Non-Voice hinicident Woirkflows • Alerts (live in thousands of ECCs nationwide): Enables Emergency Communication Centers (ECCs) to eliminate the need for receiving alarm events via 10-digit admin line Public.Safety GIS Simplified October S,2024 Monroe County, FL Mapid8QSPnam|um 2 phone calls freeing up valuable resources and increasing accuracy ofdispatch. This translates into benefits for the ECC, including: m Reduced operator costs by removing call workflow to ECC and simplifying post- dispatch communications with live chat o Increased data accuracy by displaying critical decision-making data onthe 911 call toher's screens and shares data as text bm reduce human transcription errors o Expedited time to dispatch via less processing time and increased efficiencies within ECCm ° Additional functionality can be integrated into Rapid8C)G, via partner solutions: o Ability to initiate a |0cation request via a text message u Ability to initiate alive video streaming request via text rneamagg • Real-time text message language translation in over 1OOlanguages and dialects One, unilified rnap solutioin fmir ECC Operations • View data from 90+ NG9-1-1 Additional Data proxid8rs, inC|udimgte|ematics. medical profiles, personal emergency app data, GOOOD0 others * Display ufGoog|e/App|e subscriber additional data (e.g. Language and KAodiom| /D information) ° VVhet3vvorde integration for granular location delivery ufunaddrousub|e |ocuUone, such as fie|da, parks, bodies of water, etc. • Ability to launch into Goog|e Street View for additional contextual insights * Integration with ESR| and the agency's locally authoritative G|S data via REST APIs. • One-time G|S data validation to eDsUKa local data will function within the application. p Hosted G|G vvgb services for the agency's local G|S data with access to update map data and publish to every workstation automatically. This includes the a0ency'& m Baeemmp: Contains all G|S data layers configured into o single base Map Service. This will include the Road Centerlines mnd/orSite/Gtruotuna Address Pointo, along with any supplemental layers the agency provides (e.g.. Community boundaries, Service/Response boundmries, nmi|romdo, trai|a, parka, etc.) o Geoonding: Enables forward and reverse 8enoodinB/addn:ss search capabilities within the G|S data layers used for location validation (primarily Road Centerlines and SiteXSt[uctureAddness Points). o Additional G|8 hosting. Up to 2 individual G|S data layers as K88p Services which can be toggled on and off by the end user. * Access to services purchased by your community via RapidS(}S Partner Network at no charge. This includes indoor mapping produots, critical response graphics, Nymeo'e Lew approved su|uUono, and other safety solutions Configuration and utilization ofRapid8OS Premium will be in line with: ___________---------------- ___ .........._... ........ ......................._________ �m� 0�� ^�� Public GahaiyG|GBimp|i�ed October �~� ��~��—�-�y�� Monroe County, FL RapidSOS Premium lrnplerrier,it flouin Process overvle1w The integration process for RapidSOS Premium will operate sequentially through the feature set listed in table below. The process will begin with a kickoff phase that will allow RapicISOS and the customer to identify required resources and components to perform the integration of specific features. The customer will provide, where needed, points of contact, technical resources, and GIS data to perform the integration of the detailed features. RapicISOS will support the customer with data collection and integration logistics enabling a manageable deployment process. All CaIIIV Information: To provide caller information for all call types, hardware installation and configuration is required to gather and utilize ANUALI information on the RapidSOS platform. All hardware and software required to bring ANUALI data into the map application will be provided by RapidSOS. RapidSOS will provide technical resources where needed to perform the installation, configuration, and testing of the on-premises hardware. tUi¢flfled My ap and GIS. RapidSOS will guide the customer through the process of GIS data collection and verification which will lead to configuration work to bring that data into the RapidSOS platform for hosting and operations. The agency will be responsible for submitting: • GIS map data meeting requirements outlined in the Mapping Requirements Document To ensure the map data in RapidSOS Premium stays current, the agency is responsible for uploading updated datasets via GeoComm GIS Data Hub using an account set up during the initial setup process. Data structure must remain in alignment with the original Mapping Requirements Document. Non-voice iv cidlenit w orlkf91lows: RapidSOS will guide the customer through the process of enabling non-voice incident workflows and provide training on how to utilize these functionalities. RapidSOS Alerts enables efficient operations within the ECC, facilitating a full-digital request for dispatch and 2-way communication between the alarm monitoring company and the ECC. This replaces the 10-digit admin line phone call with the press of a button in RapiclSOS. Alerts improve ECC operations by integrating with residential and commercial fire and security partners, including SimpliSafe and Ecobee. Alerts also improve workflows for personal security devices from firms like e-BodyGuard, home security from firms like SimpliSafe, and commercial security from firms like Honeywell. i,w f Public Safety GIS Simplified October 3, 2024 Monroe County, FL RapidSOS Premium 4 Mflo,-,tone Defiver ables The project milestones begin with the kickoff phase where RapidSOS and the ECC agree on the resources and steps required to provision services. Details of each project milestone may be found in the table below. Phase Milestone ............... ............................ ............ Kickoff Initial audit of needed resources for integration ................ ................... All calls(ANVALI hardware installation and configuration) Unified Map GIS(Data collection, validation,and configurations of services) Integration GeoComm's Map Requirements Document(MRD)for RapidSOS Premium can be found at ............. Non-voice incident data(**Alerts**) ...........—- '...-......... ................................ Testing User Acceptance Testing ........... Launch Full feature availability ------------- ............. ........................... E3�&,'qr: a d 4(11"�;C")%"3 1 eclVir'iical St ippart The following sets forth RapiclSOS' standard offering with respect to technical support to end- users of RapidSOS Premium. RapidSOS Custorrier Stippoil RapidSOS provides our agency customers with one number to call for Premium Support. * Tier 1 Support * 24 x 7 x 365 * Options for contacting RapidSOS Support: c> Launch Support Desk from Premium window • Email support@rapidsos.com • Call 1-866-837-7379 * All RapidSOS Premium Features • Forgotten password, adding users, hardware reboot, feature data collection • Issues relating to the All Calls feature and deliver of ANVALI location data • Issues relating to Locally Authoritative GIS services and their corresponding layers .............................. Public Safety GIS Simplified October 3,2024 G E C 0 M M Monroe County, FL RapidSOS Premium 5 Ptlirpose This service level agreement sets forth RapidSOS's undertakings with respect to providing customer support to Company, and the service levels associated with the RapiclSOS Services provided during the Term. 1. Service Reliability. RapidSOS shall provide an uptime of 99.9% for the RapidSOS Services, subject to scheduled updates and maintenance and to any downtime caused by a third Person. For unplanned downtime (an "Event"), RapidSOS (with respect to the RapidSOS Services) will assign a trouble severity code based on RapiclSOS's assessment of the Event at the point of trouble identification. RapiclSOS will make adjustments to the trouble severity code based on how the Event proceeds. ------------ Trouble Description Initial Response Time Status Update Intervals Severity Code Sev 1 "Sev 1 Error" means a catastrophic 30 minutes 4 hours Event causing a complete(100%)loss of a key safety related feature of the RapidSOS Services Sev 2 "Sev 2 Error"means a non-catastrophic For Events reported during 24 hours Event causing a significant component normal business hours(gam of the RapidSOS Services to fail or to to 5pm EST Monday through perform materially different than Friday), 24 hours from time expected, creating significant of report. For Events inconvenience to an End Customer or reported outside of normal Company business hours,24 hours from beginning of the next business day Sev 3 "Sev 3 Error"means an Event that: (a) For Events reported during As appropriate has minimal current impact on End normal business hours(gam Customer or Company,and(b)causes to 5pm EST Monday through a malfunction of a nonessential Friday), 24 hours from time RapidSOS Services feature of report. For Events reported outside of normal business hours,24 hours from beginning of next business day 2. Points of Contact and Escalations. A. Company may contact RapidSOS's customer support by e-mail at U[)J,:Ip.L� .[.ppidsos.qom QCOMM Public Safety OIS Simplified October 3, 2024 Monroe County, Fl- RapidSOS Premium 6 B. For Sev 1 Events, RapidSOS will provide continual support until the Event is resolved. C. Company may be able to follow for Event updates through the website status.rapidsos.com. Company will need to subscribe to this status page in order to receive and access all pertinent updates concerning services disruptions and maintenance. D. RapidSOS contact information (for escalation or technical issues) is as set forth on the Order. 3. Change Control Management/Update Management. A. Implementation of Updates/Maintenance—RapidSOS Services: RapidSOS will ensure that any planned maintenance and update events within the RapidSOS Services will be executed in a professional manner. Proper execution includes advance notification to Company by RapidSOS. B. Service Interruptions and Advanced Notification Requirements —RapidSOS Services: RapidSOS will provide Company with at least 72 hours advance notice via e-mail of all planned maintenance activities resulting in any service interruptions or possibility of any service interruption that will have a direct impact on the RapidSOS Services. 4. Emergency Maintenance. RapidSOS shall perform emergency maintenance as necessary and will, if possible, give advance notice thereof to Company, "Emergency" shall mean that RapidSOS has become aware of a problem that, if an immediate remedy is not implemented, will prevent RapidSOS from continuing to support and provide the elements and aspects of the RapidSOS Services. Emergency downtime outside of the maintenance window will be counted as unscheduled downtime in determining whether RapidSOS has achieved its service uptime goal. Public Safety GIS Simplified October 3, 2024 GE(0)COMM .....Si.. Monroe County, FL RapidSOS Premium 7 a dl 1l d D e iv e ra l,:�d e s, We believe our clients play a critical role in a project's success. While GeoComm will lead the project efforts, we will partner with you to ensure you have in-depth project knowledge and are kept informed about the project status and meeting project goals. For the RapidSOS Premium project, RapidSOS will assign the project point of contact to coordinate the project. Ciustonner Gen a%ral Project Responsibilities onsil i<Vlultie It is requested that the following general project support be provided: • Assist in coordinating and attend periodic conference calls • Provide pertinent project information and documentation • Provide a single point-of-contact available for communication throughout the project and system implementation • Assign appropriate staff to attend the training courses provided • Submit required GIS information (e.g. GIS map data, public safety databases, and/or other resources) • Subscriber is solely responsible for obtaining its own internet connection and supporting hardware and infrastructure needed to perform the delivery of features. • Subscriber is responsible for making available any data or systems needed in order to provide the features described herein. • Provide input and data in accordance with the Map Requirements Document (MRD) located at,...-.. .�eoco�v �,f!.Q l[ggq4 and provided as part of the project planning • Subscriber is responsible for making available any vendor contacts or resources that are required for the integration and setup of features described herein. • Subscriber is solely responsible for providing access to existing UPS on site for use by any provided hardware. Project Deliverables Upon project completion, RapidSOS will provide the following project deliverables: General Project Deliverables • Project schedule • Regular status reports and conference • Project Initiation Meeting RapidSOS If rellrliurn • One-time configuration, training, and project management professional services • Subscription access to RapidSOS Premium Solution Set o Position-based logins based on the number of workstations in the ECG o RapidSOS Premium ANUALI Integration (" Publicafety S GIS Simplified October 3, 2024 Monroe County, FIL RapidSOS Premium o RapidSOS Premium GIS Hosting (up to 4 map services; basemap, geocode, two map services) 9 Public Safety GI Simplified October 3,2024 GECOMM Monroe County, FL RapidSOS Premium 9 s Iii,ur n a ry GeoComm solutions are available on procurement contracts across the country including holding a GSA Schedule 70 IT contract which local and state government agencies are eligible to purchase from. RapidSOS Premium Ready 4 is available on GS-35F-0594S. Prices are valid for based term of G,S-35F-0594S. Total does not include sales tax. Applicable taxes will be determined upon contract signing. Customers are responsible for paying all sales taxes. Priming Pricing below is per concurrent user. This allows agencies to plan for usual patterns of usage based on the typical number of workstations staffed. RapidSOS S Premium m Ready 4: i°'i e-Year Contract IMiciil Non- Non-Recurring Services MSRP Non Recurring Fee Recurring Fee m GIS Map Data Review Service Included Included GIS Setup Services included Included Premium Ready 4 Set Up Fee(City.4) (GSA Labor Category: GIS Specialist) $4,000 $3,800 Remote Configuration and Training No Charge No Charge Non Recurring Services Total: „ $4,000.� .� $3,800 ,----w-----v MSRP Fee Discounted GSA Price Annual Subscription er current per Quantity GSA Annual Fee Con User Concurrent . User i Year One RapidSOS Premium Ready 4 Annual Subscription (per concurrent user; usually $ 988 $2,388.00 17 $40,596 a 9-1-1 workstation)(GSA PN: RS- Ready-FL-004) Year Two RapidSOS Premium Ready 4 Annual Subscription (per concurrent user; usually $2,988 $2,388.00 17 $40,596 a 9-1-1 workstation)(GSA PN: RS- 1 Ready-FL-004) Year Three [RapidSOS Premium Ready 4 Annual $2,98$ $2,388.00 17 $40,596 a.��FLtLoQ ,iµer concurrent user; usually wwwwwwwwww �� Public Safety GIS Simplified October3, 2024 , Monroe County, FL RapidSOS Premium 10 .............................................. ............ .............. ..... a 9-1-1 workstation)(GSA PN: RS- Ready-FL-004) ... .................... Year Four RapicISOS Premium Ready 4 Annual Subscription(per concurrent user; usually $2,988 $2,388.00 17 $40,596 a 9-1-1 workstation)(GSA PIN: RS- Ready-FL-004) Year Five RapicISOS Premium Ready 4 Annual Subscription(per concurrent user; Usually $2,988 $2,388.00 17 $40,696 a 9-1-1 workstation)(GSA PN: RS- Ready-FL-004) Five Year Contract Total: $206,780 Notes: RapidSOS Premium may be accessed in a backup capacity during emergency situations such as surge use during a major event or emergency,without purchasing additional subscription access. This contract does not include fees from third-party vendors. Customer is responsible for any third-party fees incurred. Pricing is based on GSA contract GS-35F-05945. GSA schedule pricing for RapidSOS Premium Ready 4 is discounted from$2,596.62 to$2,388 based on Monroe County opting for a mufti-year contract, ............................ .. ......... ... .. ........................ Public Safety GIS Simplified October 3, 2024 GEIQIC0MM ATTACHMENTTWO Z G T C > m 0 r � m Y° y � yn �n nvz> C�7Y �. CL c� W � �� CWI— (A i7 � fIJ w -n 0 =y O�--J O 3 Q C° R-v O N � p< CD m bib -OO "O= ry bM C1' «prn CD ry %�co ro m fD �,� in 'u�i ro m 3 �• " v O p H ai w �m w w Cn cn N' Q roa R c �+ r�, --3 cQ �D G' a ]' PO o f✓1 CD 07 p w 4- N CL a Ka o c a CD M 0 .-. Q o c aCD CD a r' > n ca M 3 c CD @ c c r- c CLrD CD 3 CD c CD C w E. m Q ip c, p cr m s oCD N W 0 0 o ya oa V C) .n va ;) N ^` N CD ] C tom-' [171" CL a - G c (D CA fTJ CJ Q p '� NNNN0 � n Q oo ? 01. ? Zoa a- 90 � A.CL 4Nf�l'S M N � � f` C? CQ O O c? �r Q 0 O 3 m a � O 4 0 O C4 a ro � � � �I a ro m o c II rU ro cc CL 3 C'C40 M CL cD o(. ro. c cc CL n o c C`} ¢ rs v as � 0 0 a ro c) co o 0 0 0 0 0 w b N � O (D < CL a 0 CD Cl) 4� CID a z - 3 w Ali O (D a- 0 cD(D CID :3 tB SU• cs CD 0 SD CL CD cr CL m M rL 0 0 to CID = 0 cn CIL n C) CL IM :n ro co 0 (Dry C) CL 0 0 r— CIO _0 < ?C> CD o IN 0 in CD r CL QQ to CD (P CD = C3 0 0 CL (D r 0 di 0 (D "C 0 0 > O 0 -09 41 UQ CO CA z ou 03 0 T V) CD a 0 > CL C zs M W Q) < 1(0 m v! CD '< (D (D "TI -d CD a- 0 CD E3 CD (D 0, :3 (D �14 (D tZ CO 0 rt M U) w SD ro w C. CD F CD cr w 90 CL ro SD cu cr 0 to CD 7% = ;u w c 0 r_ CL (D "n CL ro CIO m > z Cl w �n U C C L :n (D CDo to > 0) rok 5*, 0 CL 0 =r 0 - CD CL m CD -n C, < (D -n CL m 0 -n a 0 (D to (D 5 A) > > 0 CL 0 CL (D CD w 0 CL 0 < 0 0 0 0 o 0 a. (D CD CO o 76 p to �' W d � ro CD v) y ao o CO e r rn a U) fi O 0 � m c w - a N m •�► Q � � a o, n a P fly S?� Q. Q. � � r CD d c65, s E. `a -a C., s a to b C ZML �a a =n (D t>i rn c —I o a r a` o m C -, O � Z -+ LD (D oo cep T Q N Nf tD O acn Q O "S7 E tQ 0 (ri CD A .Q1.► _0 -a " fu C) CL C O C 0 't� —� � ��. �. 0 CD [k _ ID n C 0 v `o 0 tC > d' N 2z O c 9r M y Ct r`sr CL .61 O p 0 CS't (n O FO r r, CL a U) < CD CD V) tiG m (D (1) 0 CD 0 0 Fl, CL 2. X1. > SD (D 0 Ll N 0 r RL CD CD 0 m SD n (D D) C. (D CDrW cr c CL 90 0 0 CL =r -J, >V) 3 (D ca c cn r- 0) CL > (D 0 X CL 0 V) 0) = :-. 0 0 m 0 c M-n CD 0 0 Z 90 3 a CD < C:� CD -n a- [tOD CD 37 0 00 L2- < to (n CD rE *= ; > > a. cn CL 0 0 0 0 .0 CL CD (D — r 0 (D 10 0 M 0 cCt 0 CD > CD 0 ry CL (D (j Ln 1p I.......... ................................ ATTACHMENTTHREE Munroe County, FL MILESTONES TABLE RapidSOS Premium Milestone Defiver,able; The project milestones begin with the kickoff phase where RapidSOS and the ECC agree on the resources and steps required to provision services. Details of each project milestone may be found in the table below. ........... .................-............... Phase Milestone .......................... Kickoff In ifial audit of needed resources for integration All calls(ANI/ALl hardware installation and configuration) ........... ....... ....... ........................ Unified Map GIS(Data collection,validation,and configurations of services) Integration GeoComm's Map Requirements Document(MRD)for RapidSOS Premium can be found at ........... ........... Non-voice incident data ("Alerts"") -------.................. ................. Testing User Acceptance Testing ..................... iLaunch Full feature availability ...................... ....... ATTACHMENT FOUR wm,u wwvmwwwwwwwwwwiwmww�®o mmmmmmm-—rmmu— urww ou uuwww uoowwu uuuoourmwmmrcmwrewwoo woumo mmwuuwwmmnimmworry —.o. County E911 Fiscal Information 1 County Monroe Fiscal Year E2023-2024 2 Wireless Fee Revenue $359,958.70 3 Non-Wireless Fee Revenue E:: $104,137.64 (LEC, Wireline,& VoIP) $ 5 4 Pre-Paid Fee Revenue 5 Total Fee Revenue $532,540 19 Carry Forward Fee Revenue Calculation (Item #2 + Item #3 + Item #4) 6 Fee Revenue Expenditures [::::::�:E9 ,750.53 9 Allowable Carry Forward $159,762.06 Maximum Allowable (30% of Item #5) Limited by Para 365.173(2)(d). Florida 10 Actual Carry Forward $0.00 Statutes. Assure amount is equal (=) to or less than (<) Item #9 11 Excess Carry Forward $0.00 Recovery 12 Preparer's Name Julia E. Todd 13 Preparer's Title / Position 911 Database Coordinator 14 Telephone Number E305-289-6035 15 Preparer's Email xxxxx . Itodd a@keysso.net 16 Date 12/11/2024 PA Incorporated by reference In Fla Admin.Code Rule 60FFl-5.006 County E911 Fiscal Information Requirements for County Carry Forward Funds&Excess Funding 04/2020 ATTACHMENT FIVE �r,�r/in 0� /r/l�✓oi! / rl E'�`/Y✓i�FV� f / 1 r,,, �lprnnrn.rr�im. ...... H r , TO: Florida Emergency Communications Board FROM: Jillian Cranney-black Monroe County Sheriff's Office Finance Director DATE: April 15, 2025 SUBJECT: 911 Procurement Purchase Approval Re: RapidSOS Premium/Unite Tactical Mapping;Region 6-5 Year Grant Pursuant to Section 287.057(3)(c),Florida Statutes,the procurement of the RapidSOS Premium/Unite Tactical Mapping service as part of the Region b Interoperability projects for a 5 Year Grant; conforms to the procurement process of the Monroe County Sheriff's Offices requirements and Section 287.057(3)(c),Florida Statutes. 1 have attached a copy of the statute and marked the appropriate section that applies to this purchase as evidence. I, Jiflian Cranney-Black, Monroe County Sheriff's Office Finance Director, attest that the above referenced purchase is an allowable expense under Florida Statute 287.057(3)(c). d M / ....... :d / Jili- - (-,ranney 3iack Monroe County Sheriffs Office Finance Director 141 IV � �A �,j�h�i�j�a� � Select'Year: 2024 ,v 1�a] 'fhe 2024-, FI.orida. Statutes (ftidudir% 2025 Special Session (17) .......... ............. Ii.th M 0m,P LEY MI., YILE-nm Ell!ue—C to PA'-�[ PL)BLIC BL)SINESS PR.00.)REMENI OF 1::IER SON AI PROPERTY AND SHWIC,'ES 287.()57 Procw ernent of comn-nodities oir,cointractual services. (I) I he competitive soticitation proci.',sses alUthOirized nin this section shall be ii.zed for procii,irerrwnt of conirnodides oir corrtractuat seirvicos in excess of fl-ie threshold atnouint provided for CATS GORYTWO in s. 2.a7—.0jT, Any cornpetitive solicitation sfiaU be made avaitable siry-sultaineousty to a(I vendors, tnust inckAde the tirne and date for the receipt of Ibids, proposals, or..repties and of' th(,:w pt.Ablic oppriing,,,, and rnU5t inc(ude A contractuat terrrns and conditions apphcabLe to the procurerneint, iniClUding the critfaria to be used in determining acce..)tabflity and relative rner-ft of the bid, proposal, or reply. (a) Invitation to bid.—Fhe invitation lio, bid sliall be usir..rd WVnen the agency is capaWe of specificaRy defiriirng d'-w scope of work for which a contractual service is required or wl-win the agency is capaNe of establishing precise specifications defining the actual corru-nodity or giroup of cornmodides required. 1. M( invitations to bid mustiinchjde a. A detailed description of the cornirnod'ities olir contractual services sought; and b. if the agency contemptates rieriewat of the contract, as start ernerut to that effect. 2. Bids SLA.)rnitted in respoinse to an, invitation to bid in which the ricy conternpl.ates reiriewap of the contract must include the price,for each year for which the contract may be renewed. 3. Evaluation of bids niii.istinclude consideration of the total cost for each year of the contract, irICIUdirug renewat years, as submitte-4 Iby Lhe vendor. 4, "Rie contract shak be awarded to the req-.)oinsibie ain(l responsive vendor who subunits the, lowest responsive bid (b) Request fc.-)r Ariii ageiincy shall use a request for proposals when the l)Uirposes and LJSeS foc which the cornirnodiLy, gj"rr»)tjP of corn rn(.:)dWes, or,,(.::,ontraCtLjat service befi-ig sought can Ibe spectficatly defined and the agency is c-apabte of identifying necessary dehveirables. Various corrit.)fiiations or versions of corinnnodi ties or contiactua� servic rs may be pirqiosed by as responsiw„ vendor to lane the specifications of the sollicitation docuirnent. I" Before iSSUing, a request 'for prqj,-)osaLs, the agency must dietermine and specify fin writing the reasons that procw-,erneint by invitation to bid is not practicabLe. 2 AU requests for proposals must include- �a A statement desciribfi,iq tfw cornniodifles or,cointractual services SOUght; b. "rhe retative rmportance of 1.�arice and catkin evaluation criteria; and c4 pf the agerncy contemlArates r enewal of the contract, as staU,.,irineird.to that effect, I Criteria that wfil be used for evaluation of proposals must irich.,ride, bi.it are not limited to: a. Price, which MUSt The specified in, the proposal; b. if the agenicy conteirnpiates renewal of the contract., thie price for-each year for which the contract may be renewed; (-.. Consideration of the total cost for each year of the contract, including reim,-;rvvat years, as submitted lby the vendoir; and d" ConsWeration of prior ine(evaint experience of the vendor. 4. 'rhe contract sha[L Il.me awarded by,written notice to the responsibie and responsive vendor whose i,-)roposat is determined in wriding to be the most advaintageous to the state, taking into consideration the price and other criteria set forth in the request for Ipropaosals. The contract file shall contain docurnentation supporting the basis on which the award is rnade. (c) Invitation to negotiate.-.-The invitation to negotiate is a solicitation used by an agency which is intended to determine the best rnetl-iod for achieving a specific goat or solving a particular problern and identifies one or more responsive veridors with which the agency may negotiate in order, to receive the best value, 1, Before iSSUJings an irivItatJoin to negotiate, the head of an agency rnust deter-mine and g,:)e ify in writing the reasons that procurernent by an invitation, to bid oir a, request for, proposal is not practicable. 2. 1 he invitation to negotiate =..ist (Jescrill:)e the qt.jestioins being explored, the facts being soup e ht, and th specific goals or pirobterristhat are tl'ie sub,lect of the solicitation. 3,. "The criteda that will be t.jsed for.. deterri-ifirflng the accq)taWh1ty of the reply and guiding, the splection of the vendors with which the agency will, negotiate rrmst the sppec.ffied. I he evaluation criteria miust inckide consider afion of prior reLevairit expeirience of the vendor. 4. The agency shall,evaluate replies against all evaluation criteria set. forth in the invitatii:)n to negotiate in order to establish a cornljpetifive rang 6Y ge of replies reason-rdi)l susceptible of awarrd. The aggency may selec.-t one or more vendors within the competitive range with which to cominnence negotiations. After negotiations are conducted, the agency shall award the contract to the responsible and responsive vendor that the agency determines MR provide the best value to the state, Ibased on the selection criteria. 5�- "fine contract file for a veindoir sellected through an invitation to negotiate must contain a short plain staterrient that explains the basis for the selection of the vendor and that sets forth throe vendor's deliverables and price, pursuan't to the contract, along Mth an e)cptanatioriii of how these deliverables and price provide the best value to the state. (2) Prior to the tfirn(,., fr,..)ir receipt,of Ill,rids, proposals, or replies, ain agency may conduct a conference orwritt,en question and ainswe r period for purrx,as es of assiuring the vendor's fult understar0rig of the solicitation requirernents. "The vendor's shad be accorded fair.and equal treatrinerit. 0fr(.:0 w threshold arnount provided in ss" (3) If the purchase pirice riarnodities or ciontiracti.ml, seivices exceeds U, for CKI EGORY"11"WO, J.)Urchase of c:oirnirriodities or contracttml services may not The rnade without recehring competitive sc..Wed bids, corripedtive seated piii'-oposats, or competitive sealed replies unless: (a) The agree'-icy tiead deten'-nines in writing that an irnirnediate dainger to the public health, safety, or weifare or other SUbstandal loss to the state requires ernergenry actioin,. After the agency head signs such a Written deterimination, the agency may punt, ceed with the procuireirnent of cornrnodities or con't.ractual services necessitated by the iMMediate daingeir, without rec*ving competitive seated bids, competitive sealed proposals, or compeOdve sealed repHes. i--Iowever, the emergency procuireirmant shall be made by obtaining pricing information frorn at bast two prospective vendors, whicfi innust, be retained in the c(,:)ntract file, untess the agency determines in waiting that the tirne iregUired to obtain pricing iinforrnation will increase the immediate danger to the public Vwalth, safety, or wetfare or other substantial loss to the state. I he agency slmtl furnish copies of all written deteriminations and any other (Jocumerits relating to the eirnergency action to the department. A r-ol.-)y of the, written statement shaR be f Urnished to the Chief F'inaincial Officer with the votictier aUthoirizing payrnent. The individual purclmse of personal clothing, shelter, or st,nppbes which at'e needed on, an errieirgr..mcy basis to avoid institutionalization or placerrient in a rnor-e restrictive setting is arw eirnergency for the purposes of this pairagralph, arid the filing with the departmerit of such staternr..,,,nt is riot required in st.;6h1 cit-curinstances. ki t1he case of the emergency purchase ofinsurance., the p>eriod of coverage of suc'.h hnsuirarncc fmay snot exc.ew—] 30 days, and all such emergency purchases shaR be ref,:xwrted to the department, (b) -n-ie pwchase is made by an agerwy frorn a state terrn contract procured, pursuant to this section, by the departrnent or V,")y an agericy, after recc'.iMng approvaL frorn ti'm department, frorn a coii"m-act Pf'OCUred, pursuant to Subsection (1), by another agency. (c) Corm-no(fities or contractual sery ices avaitable only frorn a singte source may be excep�ted froi[n the cornpetitive-soUcitation requi I reirnents. If an agency believes that commodities or contractuat slervices are available only frorn as singte source, the agency shaR ei1ectronicailly post a description of t1he comirnodidescar contractual services souglA for at (east '15 business days, The de.%.ription rrIUSt. irictude as request that prospective vendors provide inforniation regarding their ability to sup ipty the commodities or conO actuM rAn'vices described, IIf it is determined in writing by the agency, after reviewing any information received from prospective vendors that the corninindides or contracUml services are available only from a single SOUrce, the agency shall provide notice of its intended decision to enter a single-source purchase contract in the manner specified in s., jZQU(3).. Each agency shalt repoirt a(I such actions it the del.mirtiment on a qUarterly basis in a manner and forn--r prescribed by the depairtirneint, an:J the departrinent shall reporL such information to the Governor, the President of the Senate, and the Speaker of the House of IRep reseintatives no later. Chain Pach Januairy 1 (d) PTescriptive assistive devices for the purpose of medical, deveiqlpirneintal, or vocational rehabRitation of chents are excepted from con,npetttive-sohcitaflon requirements and shall, lae I-n-ocured pursuant to an established fee schedUle or by any other method that ensures the best price for the state, taking finto consideration the needs of the client. Prescriptive assistive devices inctude, but are not limited to, prosthetics, orthotics, and Veheelchairs. For puircl-rases uiade pur-suant to this par"agraph, stater agencies shalt ainnuailly file Mth the department as description of the purchases and methods of procuire-iment. (e) The following contractual services and commodities are iinot subject to the cornpetitive-solicitaborn requirernents of this section: 'I o Artistic services, As used in this subsection, the term "artistic services" does not include advertising or typesetting, As used in this subparagraph, the term "advertisfing" means the makinig of a rep iresentation in any form in connection with as tirade, biLlsiness, craft, or profession fin order to proniote the supply of cornirnodides or services by the Ipersoin prornoting the coinifnodides or contractual services. 2, Acadeirnic piii reviews if thie fee for such services does not exceed $50,W0., I Lectures by individuals. 4. L,egat servicles, inciudiiing att oirney, parategal, expert Mtriess, al�rprajsat, or rinediator services. 5, lrk:.:"alth services invoMing exairii-fliration, diaginosis, treatment, prevention, medic at consultation, or. adrninistration. The ten-ri also jncWdes, but is not limited to, substainc.e alnnf�-�^and mentaiI. health services involving exarnination, diaginasis, treatment, preveention, or medical consultailJon if such seMces are offered to OigiNe individuals participating in a specific program that quatifies muLtIpi1e provider's and uses as standard payMent methodology. Reimbursement of administrative costs for providers of services puiii in this mariner are also exernpL. For purposes of this subpairagraph, the term "providers" mearrs heatth professionals and health facilities, or organizations that deliver or arrariige for the delivery of Ihueafth services. 6. Services provided to persorns with mentat or phyMcal. disabdrities Iby not-for-profit cor-porations that !,nave obtairied exemptions under s. 501(c)(3) of the United States, internat Reverwe Code or whein such seirvices are goverried by Office of Management and Budget CirCUlar A-122. However; in acquiring suchi services, the agency shaR consider the ability of the vendor, past perforrinarice, wMirigness to meet tfii requin ements, and price, T. Medicaild services delivered to an eLigible Medic.-aid recipient unless the agency is directed otherwise in Ilaw. 8. Family Ip lacernent services,. 9. Prevention services related' to mental heatth, including drug abuse prevention progran'15, Crhild abuse prevention programs, and shelters for ruirsaways, operated by not-for-profit, corporations, However, in acquiring such services, the agency shatt consider the abRity of ttie vendor, past performance, witlinginess to rneet tirne requirements, aind price. 10. Training arid edLlCatiOrl services provided to injured emptoyees pursuan't to s. AAQL4�)j.(6). 11. Contracts entered into PUrsuant to s. 12. Services or cornmiodities Iparovided by gave minim entaL entities. 13, Statewide public seirvice aninouncernent progirams provided by as Florida statewide nonprofit corporation Under s. 501(c)(6) of the Iriternat Revenue Codewhich have as gUaranteed documented a-MciI,-i of at teast $3 'to $1 (f) Continuing., edUcation events or prograrns that are offered to the gener,al pubtic. and for whichi fees have Cases collect which pay aU expenses associated with the event or prograrn are exempt from require.ii for COMPetitive sodc-itation. (4)(a) An agency irinay not Wflate a conilpetitive. solicitation, for a product or service if the cornpietion of such competitive solicitation would: 1. Require a change in law; or 2. Require a 6-iainge to the agency's original approved budget, as defined in s. other than a transfer authorized in s. 2162,32(2) or (3), untess the iniUation of SUCh competitive solicitation 'is speciffcaUly atithorized in law, in the Geinerail Appropriations Act, or by the L(--.!pgWative Budget Cor nmissjor. (b) This subsectJoin does not appty to a COrInpetitive solicitation for which the agency [,tead certifies 'that a valid ernerF,ency exists. (5) Ain agency rru,rst docuimeint its conriphance witti s. 2,,,.,J&J _5 if the, lise of corftraCtLhat services excir.w(.,ds the threshold airnourit provided in s. 2AZ.017 for CAli"TGORY TW(.) anid Such services are not competitively procured, (6) If less train tWO bids, piiropo&-als, of,rqplies for coirrirriodity or contractual services purchases are received, the department or od--wii agermn(...y may rref..�,otiate ori the best ter-irns and conditions, The depart�'Tierrt or other agericy sllnall document the reasons that suc:Jh a(."IiJon is in the best inter-est of tfie state in lieu of resoiticiting competitive sealed bids, proposals, or. re�piije s,. 1"adh ageifficy shall report all such actions to the deparlini on a qLrarteriy basis, in a Mariner and f'oiii prescribed by the depar timent. (7) Upoin issuance of" array solicitatlon, an, agency shati, t.q)on requiest lby the departrinent, forward to the depai timent one copy of ealch soLicitation, for,aLL cornirnodity and contractual services purchases in excess of the threshold arTlOunt provided in s. 2.8-L.01for, CATEGORY TWO, Ain agency shaR ako, upon, request, furnish a copy of atil corrilpetit.ive�sot'lu,.:itatioFi tabutaVons, nw Offpce of Suppher Diversity may also request fr(.,)m the agencies any informa'don subrnftted to the departirnent pursuant to this subsection, (8)(a) 1in or-der to strive to mleet the minority Ibuusimness enterprise procureirneint goats set forth in s. .........1, an agency rnay reserve any contract for ccrimpetitive solicitation only anfTong c(:erdfied IrTlfiriority business enterprrises,, Agencies shall review atil, their contracts eachi fiscal,year,and sl-satl deter rni ii whilch (:orrtraicts rnay L,)e reserveld for s(.Aicitadon only airnong certified MirlOrity I)LlSifless eriterprises. This reservatiori ii only be used whet) it is determined, by reasoriatAe aiin°J 6b.iPctive rneans, before the soticitation that there are capable, qualified certified irrihnority business enterprises available tosubrinit a bid, prope:,)sal, or reply oin a COF,1JtV1ract to provide for effective competition, 'nre off,ice of Sulpplier Diversity shall coinsult widi'i arry agency in readl'-ding such determination when deen,w?d a�1,.,)pifopriate,. (1)) Before a contract Irmnay be reserved fbf, solicitation oin(y arnong certified miniovity biusiness entleii, the agency head must find ti,mit sudi-n a reservation is iiin the Ibest interests of the state, All determinations shaU be sui,ject to s, 2&RJJQ9�J,1�-1(5). Once a decision leas 1,,)een made to reserve a contract, but be sealed bids, proposals, or, replies are requested, tfiie agency shall estimate what it expects the amount,of the contract to be, based on the nature of the services or cornirnodities invoLved and their VaILK, uiii prevailing market coridftrions. If all the seated i'Ads, proposats, or, relphes reci(,,-^ived are over this estfiffriate, the ageincy may reject the lbids, proposals, or replies arid reqUest new or,ues from ceirtffied rnirioirfty businc.�ss einteirprises, oir rthne agency may reject the bids, proposals, or replies and reopen the bidding to all eligible vendors. (c) All agencies shalt consider the use of price preferences of up to 10 percent, weighted preference iforrnuitas, or other preferences for vendors as dett,-?rrnhi(.-ed appropriate piursuaint to guidelines estabhsheci in accordance with s. :5'_1(4) 'to increase the participation of minority busiriess enterprises. (d) AR agencies shatL avoid any uridue concentration of contracts or purchases in categories of cornmodities or contractual services in ordii,,.,r to imeet the rninority business enterprise purchasing goals In s, 2.6.Z,Q9_45J. (9) An agency Imay reserve any contract for competitive solicitation onity among veri who agree to use g ceirtified rniinority bUsinirass enterpirlises as Subcontractors or subvendors. The perceritage of funds, in terrns of gro s ic,ontiract amouint and rever-wes, whichr must 1::)e expeirided with the ceirtified irninority busirress enterprise siutmcontractors aiirncl sk.,ibvendows shaU be deterilnJined by the agency before such contracts may be r(�,,,,seii In order 'to bid on as contract so resewed, the vendor shatt identify those certified minor-ity business enterprises which MR be utilized as subcontractors or subveii by sworir-i staternerft. At. the 'time of performance or project completion, the contractor shall report by sworn statement Lhe PaYgInents and completion of work for,all certified minority business enterprises used in the contract. (10) An agency shall not divide tf* solicitation of cornrnodides or contractual services so as to avoid the requir,ements of SUbsections (1)-(3)0 (111) A contract for commodities or contractuaL services m,ay be awarded without corrivetition if state or federM Law prescribes Mth wtrorn the agency rnLJSt contract or if the rate of payrnent or,the irecip ient of the funds is established during tfie appropriatioirns process., (12) ff two equal resi,,)onses to a solicitation or a reclju.jest for quote are received and one respor)se is from a certified rninority business,enterprise, tine agency shatl, enter into as cmftract with 'the certified minority bUsiness enterprise. (13) Extension of a contract for corrunodities or contractuM services r-niust be in writing for a period not to exceed 6 rnoinths and is sul.)ject to the sarne terrns and conditions set forth 'in the initial, contract and any wdtten airnericiments signed by the r.m,rfles. There rnay be only one extens-ion of a contract unless the failure to irneet the criteria, set.forth in t1he contract for completion of the contract is dise to events beyond the contrd of the cointiractor. (14) Contracts for cornimodities or contractual services may be renewed ror a peiriod that may not exceed 3 years or the terrn of the original contract, whichever is Longer, Renewal, of a contract for conirnodities or- cointiractuaL services must, be in writing and 'is subject to the same terms and conditions set forth iri the initial contiract and any written amendments signed by the parties. If the commodity or contractuat service is purchased as a resuit,of the solicitation of bids, proposals, emir irepties, the price of the commodity or contractual service to be renewed must be specified in the bid, proposal., or reply,, except that an agertcy may negotiate tower pricing. A renewat contract may not irictude any coml.-)ensation for costs associated with the renewal,, Renewals are contingent upon, satisfactory performance evaluations by the agency and subject to the, availabilUty of funds, Exceptior4[ purchase coritracts pt.,rrsuaint to paragraphs (3)(a) and (c) may not be renewed, With the exception Of SUbsection (11), if a contract airneindrrient restAts in a Lf:)nger contract terrn or increased payments, a state agency may not reirrew or,amend a contract for,tN:r outsourcing of a service or activity that has an original terrn value excee:dhlg $5 rniltion kfore sul:7uirnitting a written report concernirig cointract p<,:"1rforMance to the Governor, the President of the Seirmtf.% iiind the Speak,(..-niir of the House of Representatives at least 90,day.; before execution of ttw r-enewal or. arnendmient. (1 5)(a) For each contractual services contract, the agency shaU desk ginate an ernpIoyee to fwwtion as contract irriainager who is,responsible for enforcing 1::)erfoirrnance of the contract terrins and conditR,)ns and serves as a Liaison between thie contractor and the agency. I he contract manager irnay riot be an individuaL who has been errmI:Aoyed, wittfln the Iprievious 5 years, by the vendor weyarded the contractua9. services contract., pr�irnary responsibilities of as contract manager include: I. Flarticipating iri the solicitation dc-.w6.opn,-ient arud review of contract documents, 11 Monitodrig the contractor's progress and performance to enr1Ur('-,-, procured products and services conform to tl"ue clointract re.quireirnerAs arid keep tirnely records of findings. 3. Managing arid documenting any clianges to the contract Uhrough the arTwindrnent. process authorized by tf-re terrns of the contract. 4. Monitoirfing the contract [xidget to ensure sufficierit funds are available throughout the-ten-ri of the contract. S. Exercising apipticable remedies, as appropriate, when a contractor's performance is deficient, (b) Each contract manager who is responsible for, contracts in excess of the threg)okl aniount for CAI EGORY "TWO miust, at as urnirrrirrrvairrn, complete training conducted by the Chief Financial Officer for accountabiftyirl contracts and graint managiernent. The Chief Flnanc-W Officer shall, evaWate such training every 5 years to assess its effectiveness and update the training curricuturn. 'T he Chief Financial Officer,•shall estabUsh arid disserrdnate uniforn--t pirocedures Ipuarsuapnt to s. to ensure that contractual, sen/ices have been reridered in acic.ordaince 'witt-m the contract teirrns before the agency processes the invoice for payi,,Tient.. The proc cedures MUSt inclutle, but ncm d snot be Limited to, procedures for monitoring and documenting contractor 1-.)erformance, r eAewinq and docurnentiing all detiveralMes for which payrnent is requested by vendors, and providing written certification by contract rnanagers of the agency's receipt. of g(x)ds arid services. (c) Each ca,rtract rrianager who is responsible for contracts in excess of $100,000 arinualty miust, in addition to the accountability in contracts and grant imaarnageTTwnt, tiraining reqUired in paragraph (b) and within 6 months after being assigned responsibRity for such contracts, comptete trainin in contract rnanagernerit arid becorne a certified contract rnanager. 'rhe department is responsibLe for estabtishfrig and disserninating the training and certification requirements for certified contract rnanagers. Training, rinust promote best practices and procedures related to negotiating, rinanagling, and einsUiring accountability in agency contiracts and grant agreernents, which must iuXkjde the use of case studies Ibased r.,wpon preViOus audits, contracts, and grant agire. ;„rrr*ints. A certified contract manageir must complete training every 5 years for certification renewat. "T'rainkig and certfficatiorr must N.:e coor6nated by 11w department, and tl'w training must be conductef.1 jointly Iby I"he department and the Del.,mr,trnent of Financial SerrVices, "rhe departn"Wflt ShaR evaltiate such traiining every 5 years to assess its effectiveness and update the training Wrl iCUILAFTL (d) Each contract manager who is responsible for contracts in excess Of$10 miltion annually irrnuust, in addition 'to the training required in paragraph (b) and the tirairring and certification i'required in paragraph (c), Ipossess at'. least 5 years of experience rrianaging contracts in excess of$5 million annUatty. (16) Each agency shaR designate at least one erriployee who shall serve as a contract administrator responsNe for rnainta union g as contract ME! and financial inforrnation on all, contractUal services contracts ancl who M,mk, serve as as Haison with the contract managgers and the department. For a contract of $500,000 or less Zfflr)Ually, the corrtract administrator may ants o serve as the contract rnanager if he or she has, corripteted thI e required training. For a contract in excess of $500,10001 ainnuaUy, the contract administrator rnay not serve as fancnttt the contract administrator and the cointiract manager. 0)(a) Boor as contract, in excess of the threshold arnount provided in s. LU,.QJ1, for CATEGORY F"OUR, the agency head shall appoint: 'I. At (east three pwrsons to independently evatUate,proposals aind replies M*cotlective(y have experfence and kirroMedqe ir-r tfiie pfograirn ar(.,,as arid Vice reqz,nrernents for the coirrm-iodity or- contractual services sou ighta 2.�. At I[east three persons to a iriegotiation tear to conduct negotiations during a competitiviia sealed reply procurell"rient, The inegotiatioin tean), nnernbeirs must coti.ectively Iha ve experience and knowledge in rregotiating contracts, contract procurement, and the prograrn areas and service re quirernents for the comirnodity or contractuat services sought. (b)"I- If the vatue of a contract is pin excess of$1 nrillion in any fiscal year., at ieast one of the persons condILJU!1[1w� negotiations must be a certified contract negotiator. 2. V the value of as coritract is in eXcess o,f $10 miLtion in any fiscal year, at least one of the persons conducftirug negotiations rnust be as Project Management Professiorml, as certified Iby the Project Maniagernent finstitute, The Project Management ProfcnssionaL shall provide guidance based on his or- her experience, education, and cornpetency to Ilead and direct corwipLex projects. 3. The departrnent isi responsible for e-stablishing and disserninatiing the certification and training requkeffreints for certified contract negotiators. Trairring g niust ensur(-,;, that ceirtified contract negotiators are know feel geabLe about effective inegotiaflon strategies, capable of successfulLy iniq)lernenting those strategies, and irivoNed appropriately iri the procurement process. The department shatt evatuate such trahrring eve y 5 years in order to assess its effectiverress and Update thee traiining curriculum. A certified contract negotiator is requpred to cornp east e training, every 5 years for certification renewal. Qpatificaflon requirements for certification MUSt i1flClAide: an.. At least '12 nionths' experience as as purchasing agent, contract managerr, or, contract administrator for an agency or a local governarental entity where at least 50 percent of the designated duties inickided procuring cornmoldides or contractuaLservices, participating in contract negotiation, contract management, or,contract administiration, or working as an agency,attorney whose dudes kictuded providing legal, counsel to the agency's purchasing or clontractling staff. b. Experience during the preceding 5 years in tea ding at ieasttwo federM, state, or local goverr-irnent negodatiorn tearns through a negotiated procurernent, or participation in at least three federal, state, or 11,ocM government negotiated prociurernents. (18) Any person who supervises contract administrators or contract or, graint mainagers that ffwet criteria for certification in subseclion (15) shall. annually complete public procurement training for supervisors within 12 moniths after,appointment to the supervisory position. 11, e department is responsible for establishing and disseminatir"T the training course content required for,supeqNiscrs. (19)(a)l. Each agency must avoid, neutralize, or mitigate significant potential organiz.ational confUcts of 'Interest bef"bre a cointract is awarded, If the agency elects to mitigate the significant potentiat organizational conflict or corifficts of interest, an adequate mitigation plain, including organizational, physical, and egectroriic barriers, shall be developied. 2. If a conflict carrirx,)t be avoided or vnitigaU�,,,d, an ager-icy rnay proceed with the c,orwtract award if the agency head certifies that the awarrd is in the l*st interests of the state.. The agency 1,'read rrmst specify in writing the basis for the ceirUffication. (b)1. An agency Ihead rnay not proceed with a contract award under subpar-agraph (a)12. if a conflict of interest.. is based upon the veindor P gaining an U11clir corn petiti ve advar'Aage. 2. Arl Unfair compe�tithe advantage exists when the vendor cornpeting for, the award of a contract obtained: a. Access to information that is not available to the I-,)ubUc and would assist the vendor in obtairdrig the contract; or b. source selection information that is reIevant to the contract bt.,ut is not avai(albIe to all. competitors and that would assist the vendor in obtaining the contract. (c) A person who receives a contract that has not been procured pursuarit to subsections (1)-(3) to perform a feasibifty study of the potential inipWimentation of a subsequent contract, who participates in the drafting of a solicitation or who devetaps a prograM fear fUtWe irnp(ementation, is not eligible to contract with the agency for any other contracts dealing with that g.)ecific stilbject matter, and any firm in which such person has any interest is not eligibie to rec-eive such contract, 11-lowever, this prohibition does not prevent a vendor- who responds to Sao reQUest for infornnation, froirn being eligible to con,tract with an ager-icy. (20) I"'ach age,!incy shall establish a review and approval processfoir all contractual services contracts costing more tharr the threshold amount provided for in s. not be .. .J..Z.for CAT'EGOIRYTHREE which shaIR inctUde, but UrrrJU-,,d to, Ilorcogiramrnm, financial, and legal review and approvaL Suc[,,i reviews and apprava[s shall be obtained before the contract is executed. (21), In array procurement that costs more than the threshold arnount provided for in s. ZaZ,(L1j for CATTGORY "TWO and is accomplished without cornpietition, the individuals taking part,in the devetopment or selection of criteria for evaluation, the evaluation process, and thin award process shall attest in writing, that 'they are independent of, and have no conflict of interest in, the eintifles evaWated arid selected. (22) lNothing fi,ir this sectioni shalI. affect the validity or effect of any contract iri existence on October 1, '1990,. (23) An agency r-nay contract for, services with any independent, nonprofit college or t,miversfty which is located within the state on the sarne basis as it may contract with ar"iy state k.,Pniveirsity or college if the independent, nonprofit cotlege or university. (a) N accredited by the Southern Associatiori of Colleges arid Schools; or, (l)) N authorized to operate within this state pursuant tc) chapter, 1005, coffer's a professionap, degree, and is accredited by the Middle States Commission on Higher Education, (24) The department, in consultation with the Chief Financial Officer and the state chief inforrriation officer, shall rnaintain an program for online procurement of commodities and contractual services, To enable the state to prornote open,competition and leverage its buying power, agencies shall participate in 'thi..� online procurernent prograrn, arW etigibte users May participate in the progirarn.. Oinly vendors prequalffied as meeting mandatory requirements and qualifications criteria rnay participate in wihne procurement. (a) The department rnay contract for equipment and services necessary to develop and irnpl,ernent ontine pirocurernent. (b) The departrnerit,shall adopt rules to administer the program for online procurement. The rules r-nust h"Oude, but not Ibe linitted to: 1. Determining the requirements arid qualification criteria for prequakifying vendors. 2. Establishing the procedures for conducting oniine procurefflent. 3. Establishing the criteria, for etigib[C' COM ITIOdi ties and contractual services. 4. Establishing the procedures for providirig access to onibile procurennent, 5. Determining the ciriteria warranting any exceptions to participation in the ontine l)?"OCUrernent prograrn. (c) 1`11he departirnent rnay impose and shall collect iffl fees for'-the Use, of the onlirre PrOCLWC-MENIt systems. 1. The fees r-nay be imposed on an individUall, transaction basis or as as fixed percentage of the cost savirigs generated. At a rirrinirnurin, the rnLJSt be set in an arnount sufficient to cover,the projected costs of the services, including administrative and project service costs in ac,cordance with the policies of the department, 2. if the department contracts with a Ipurovider for online procuirernent, the departrnent, pursuant to appropriation, shall cornpensate the provider from the fees after the department has satisM,-A. all ong6rig costs, The Provider shall report transaction data to the department each month so that the department may determine 'the amount due and payable to the deparLmentfrom each, vendor. 3. AUl fees that are due and payable to the state on a transactional basis or as a fixed percentage of the cost savings generated are subject to s� Zjj3j and must be remitted within 40 days after receipt of payrnent for,which the fees are due. For fees that are not ren"ritted within 40 days, the vendor shall pay interest at the rate established Unders. on the unpaid balance frorn the expiration of the,40--day Ilaedoad until the fees are rernitted. 4. All fees arid st.iichaqg(..rs collected urider this paragral.)Vi shall be deposited in the Operrating,"Trust Fuml as provided by law. (25) Each solicitation fair the procuirerneint of comirnodides or contractual services shall include the folLovAng provision. "Respondents to this sokitation or persons acting on their- behalf may not contact, between the reLease of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any ernp(oyee or officer of the executive or leg Wadve branch conceminip any aspect of this solicitation, except in writing to the procurerinent officer or as provided in tl,ie solk.ftation docurnents. Violation of this provision may be grounds for, rejecting a response.as (26)(a) For each contractual services contract of rrifthon or greater', the agency head shall establish a clointinuing oversight team after the contract has been awarded, "rhe agency head shalL appoint at tease four peir-sons, one of whoim must be the ceirtifiefd contract rearm ger, to the continuing over'sightteam, ff the value of the contiractual services contract is $10 nifflion or greater, at least one of the persons on tfne continuing ovenieft tearn imust possess at least 5 years, of experience in managing contracts of a similar scope or size. K the vakie of the contra.cu.,ral services contract is $20 rnifflon, or greater, the continuing oversight Iteani shall,consist of at least-,five persons; at least one of the persons on the continuing oversight tearn rinust The frorn an agency other thari the agency or agencies pair-ticipating in the contract. Mer`r%ers of the continuing oversight tearri MUst be agency employees and must collectively have experience and knowledge in contract mariagernent, contract adrrilnistiration, contract enforcement, and the pro roan areas and service requirernents for the contractual, services rx,jirchaseid,, (b)l. Foir contracts of $5 rniffion or r-Pater, each continuing oversight. team must rneet at least quarterly. 2. Floir C'Ontracts of$10 miltion or greater; each continuing oversight tearn rnust meet at least monthly, A r(.,,spresentatfve of the contractor rnust be made available to rnernbers of the continuing oversight team for at [east one rneetinp every calendar,quarter to resporid to any questions or requests for,information from the condnuiing oversight tearn concieirinfing Cof,jtrr actor performance. (c)l. Within, 30 days after the formation of the continuing OVreirsight toiaarn, the cloriddinuhnw,,?, oversight tearn ri'u.lst convene an fiinitiat rriee�tirip g with representatives of the contractor to achieve as rm,ftual understanding of the contract reqi.Orernents; to provide the contractor with an orientation fr the contr,r act rroanagernent process; aind to provide an explanation of the role of the continuing oversir,)mt tearn, ccintmct irnanager, and contract administrator, 2. ""rhe continuing oversight tearn must rneet to, discuss thew status of the contract, the pace of detiveirables, the quality of deliverables, contractor responsiveness, aind contractor performance. The contract admnistrator must The present at each meeting with the contract file and all apphcabte firianciaHniformation. 'The continuing oversight teawn may submit written qUestions to the contractor concerning arry items discussed during a continuing oversight tearn rnee tine g. The contractor, nnUst respoind to the team's q�..hestions within 10 business days after rec(-,.�iving, the written questiorts. I'he questions and responses Irnuast be included in the c(mtract file, (d) The continuing oversight team nnust notify, in writing: 1. The agency head and the department of' any deficiency in as contractor's performance which substantialty affects the pace of deliverables or the tikehhood of the successful comp'letioni of the contract. 2. "rhe agency Ih,ead, the department, and the Office of Policy and Budget in the Executive Office of the Governor of airy sigirifficant change in contract scope or any increase in the cost of the contract that is 5 percent of the pat anned contract cost or greater within the fiscal yearr for contracturM service contracts of at least $5 rrdllion 3. The agency tiead, the departiment, the Office of Poky and Budget in the Executive Office of the Governor, and the Legislative appropriations committees of any significant change in contract scope or any ir"Icrease in thie cost of the contract that is, 51 percent of the planned contract cost or gnE--eater within the fiscat year, for contractuai, service cmntracts of $10, miffion or greater'. (27)(a) In determining whether a vendm, is a responsibte vendor, an agency Inrany establish finaricial, stabitity ciriteiria arid require a vendor to demonstrate its fiinancW stability. if an agency requires a vendor to derrionstraLe its film aincial stability during the competitive solicitation process, the agency must accept any of the foiiowing as evidence of the vendor's firiancial stability: T. Audited firiancial statements Lhat. dernonstrate the vendor's, satisfaction of finarwial stability criteria. 2. Documentation of an irivrestinnerit grade rating frorn a credit rating agency designated as a natiw)atly recognize,d stalAstical, rathig organization by the Securities arid E`,xcl"iange Commission. 3.a. For a vend orwith annual revenues exceeding $1 bithon, a letter containing a writteri dectaration, purSUant to s. 9L5_25, issued by the chief financW, officer or controller attesting that the veindor is financtaRy stall e and rneets the definition of financial stabill,ity in paragraph (b), b. For a vendor with annuM revenues of $1 WiUori or less, dOCUmentation, based on criteria estabiished by the agency, ewidencing that the vendor is fin anicia[ly stabIle arid meets the definition of financW stability in paragraph (b). The criteria estabLished t)y the agency shalt be reasorrably related to the value of the contract, and rnay riot include aiuditedfinancial, statements. (b) For purposes of this SUbsection, the term "finariciaL stability" means, at a mininium, having adequate income and capital, arid the capacity to efficiently allocate resources, assess arid imanage financW risks, and rnaintain financiat soundness through the terim of the contract, (c) This subsection does not preclude an agenicy from requiring a performance bond for the dUration of the contract, When appiropriate. (28) An, agency may substitute verifiable, related work experienice in Heu of postsecondary ed.W"-radion requirements for contractual se Mce I,ursuant to s. 1.112 21.9 if the person seekiing the contractfor-.1........ sefyices is otherwise qualified for such contract, fflstory.. s. 1,(:h. 78-4; s. 2, ch. 80-206� s. 4, ch. 80-374,- s. 1, c.h. 82.121; S. 9 (;J'J. 82-196; s. 3, ch, 83-99; s. 3, ch. 83-192; S. 7, ch. 86- 204,s. 9,ch. 88-384;s. 1, ch 89.377; %. 17, ch, 90-268; s. 8, ch. 91.162, s, 251, ch, 92-279; s. 55, ch, 92•326; s 7, ch, 93-161; s, 11, ch. 94-322;s. 869,dii.95-148; s.6, ch. 96-236, s, 30, ch, 97-153; s, 82, ch. 98.2,79; s, 11, ch. 99-4„ s, 50, ch.99.8; s. 45, ch. 99-399; s, 33, ch. 2000-164;s. 11,ch. 2000-286; s. 56, ch. 2001-61; s, .4, ("h. 2001-278; s. Y7, c1h. 2002-1; s. 15,ch. 2002-207; s, 331, ch. 2003.261; s 20, ch, 7.004.5;ss. 9, 58,ch. 2004-269; s. 1, ch. 2005-59;. ss, 6, 15,ch. 2005-71; s, 6, ch, 2006-2; s. 4, ch. 2006-26; s. 19, ch, 2,f 06-79, s. 25, ch, 2006-195;s, 1, ch, 2006-224; s, 8, ch,, 2007--6 s, 15, ch. M17.105,, s„ 6, ch, 2008-5; s. 13, ch. 2008-116„ s, 5, ch. 2008-153; s, 4, ch, 2009- 227;s. 9,ch, 2010-4, s. 19, ch, 2010 151; s. 13, ch, 2012-32; ss, 5, 6, ch, 2013-154„ s. 1, ch, 2014-135; s. 25, ch. 2014.221; s. 19, ch. 2019 118, s. 1, ch.,2020-117;s. 4, ch. 2021-225; s., 'I, ch. Z022.216, s, 59, c1h, 2023-8; s. 3,ch. 2023-256. Copyright C 1995-2025Thee Fkwida Legislature - J2[.jKqgy C on t L ................................-..- ---..........---i.............................................. ................................................................................................. ........-- 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve Search OnSolve Contact Us Login Platform Information About IIIONSOLVE Solutions Industries �, Request 11%lm° � a� Center OnSolve a Demo Products r These General Terms and Conditions ("Terms and Conditions") are by and between OnSolve, LLC ("OnSolve") and the customer (the "Customer') named on any Order Form (as defined below) that incorporates these Terms and Conditions effective as of the date of the Customer's signature on such Order Form (the "Effective Date"). By clicking a box indicating acceptance, signing an Order Form or by making payment for or by using the Services, Customer agrees that the Services shall be governed exclusively by these Terms and Conditions and any additional terms stated in an Order Form, unless Customer and OnSolve have in place a signed written agreement that supersedes these Terms and Conditions. OnSolve may change these Terms and Conditions from time-to-time which changes shall be effective upon the commencement of the next Renewal Term (as defined below). 1 . CERTAIN DEFINITIONS 1.1 "Administrator" means an individual person or application capable of performing administrative functions which may include, depending upon the Services selected on the Order Form, initiating Alerts, managing data for Contacts or groups, running or viewing reports, managing User roles, activating/deactivating features, setting default values and/or using any of the features in the administrative area of the user interface. Privacy o ie Information Cookies Settings OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. IIWWore. Ilinforiir sti https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 1/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve 1.3 "Alerts(s)" means notifications/messages issued through the Subscription Services, without regard to whether a Contact responds to such Alert. 1.4 "Applicable Law" means any statute, ordinance,judicial decision, executive order, directive or regulation having the force and effect of law in each case to the extent applicable to a party, the Services and the use thereof or, in connection with these Terms and Conditions. 1.5 "Contact" means an individual recipient only capable of receiving and responding to Alerts and, if permitted, updating its their profile. 1.6 "Conlent" means content, data, text, messages and other material contained in an Alert or otherwise sent by Customer through the Subscription Services. 1.7 "Documentation" means any explanatory materials, such as user manuals, training manuals, specifications regarding the implementation and use of the Subscription Services (electronic or written) that is provided by OnSolve regarding the Subscription Services, as may be updated from time to time. 1.8 "Fees" means any fees due for the Services set forth on the applicable Order Form, including but not limited to all fees for Subscription Services, Non-Recurring Services and Professional Services and any applicable Transaction Fees. 1.9 "Initial Term" has the meaning provided in Section 9.1. 1.10 "Non-,Recurring,Services" means the non-recurring services identified on Customer's Order Form. 1.11 "Ord-eLEms" means the service order form incorporating these Terms and Conditions which sets out the specific Services to be provided to Customer. 1.12 "Professional Services" means the professional services identified on Customer's Order Form or any statement of work to be provided by OnSolve to Customer. 1.13 "Renewal Term" has the meaning provided in Section 9.1. 1.14 "Sensitive Data" means any personally identifiable information relating to health/genetic or biometric information; religious beliefs or affiliations; political opinions or political party membership; labor or trade union membership; sexual preferences, practices or marital status; national, racial or ethnic origin; philosophical or moral beliefs; criminal record, investigations or proceedings or administrative proceedings; financial, banking or credit data; date of birth; social security number or other national id number, drivers' license information; or any other "sensitive data" category specifically identified under any Applicable Laws. 1.15 " ,ems " means those services to be provided by OnSolve to Customer as set forth on the f____ Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. Mqre Illln t,maflon https://www.onsolve.com/company/legai/enterpdse-terms-and-conditions/ 2/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve 1.17 "Standard Pgraqrial Information" means name, business contact details (work telephone number, cell phone number, email address and office address and location), personal contact details (home telephone number, cell phone number, other telephone, email address and physical address), geolocation, and employee ID or other non-personally identifying ID number. 1.18 "SubscripljgnSgrvices" means OnSolve's software-as-a-service, Internet-based and accessed service(s) as more particularly described on the applicable Order Form and licensed to the Customer pursuant to these Terms and Conditions. 1.19 A�"aubsgrip ipn Egg" means the fees for access to and use of the Subscription Services. � — 1.20 "Term" means the Initial Term together with any applicable Renewal Term(s). 1.21 'Twgia idon Fees" Alerts — _Q " means the fees for individual transactions of sending and/or receiving Ale s to and from devices. 1.22 "User" means, collectively, any Administrators and all authorized users of the applicable Subscription Services, including Contacts. 2. USE OF THE SUBSCRIPTION SERVICES 2.1 Access-to,the Subscription Services. During the Term and subject to Customer's compliance with these Terms and Conditions, OnSolve grants Customer a non-exclusive, worldwide, non- transferable right to access and use the Subscription Services for Customer's internal business purposes only and only in accordance with the applicable Documentation. 2.2 UaeR!P,& ns. Customer shall not, and shall not permit any third party under its control to, use Jgfig the Subscription Services for an Unauthorized Purpose. If Customer uses the Subscription Services for an Unauthorized Purpose, OnSolve may take any and all actions as it reasonably deems appropriate, from the issuance of a warning to limiting, suspending, or terminating Customer's right to use the Subscription Services to cancellation of any Order Form and (if applicable) involvement of government authorities. "Unauthorized means to: (i) create derivative works of, modify, decompile, disassemble, or otherwise reverse engineer or attempt to discover any source code or underlying ideas of any component of the Subscription Services; (ii) circumvent or disable any security or features of the Subscription Services, or attempt to probe, scan, gain access to, or test the vulnerability of OnSolve's network and/or Subscription Services or any systems, networks, servers, computers, devices, or equipment owned, controlled, or used by OnSolve to provide the Subscription Services unless expressly permitted under an agreement between Customer and OnSolve; (iii) license, sublicense, assign, transfer, distribute, rent or sell use or access to the Subscription Services (in whole or in part), whether as a service bureau or Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. �ft.[e iui tc.rurrm,otioiiini hftps://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 3/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve destroying, disrupting, monitoring or otherwise impairing OnSolve's, or any other person's or entity's, network, computer system, or other equipment, or any third party data contained therein; (viii) access the Subscription Services or use any Documentation in order to build a similar product or competitive product; or (ix) adopt, use, register, or apply for registration of, whether as a corporate name, trademark, service mark or other indication of origin, any OnSolve trademark, service mark or trade name, or any word or mark confusingly similar to them in any jurisdiction; (xi) contest, in any court or other jurisdiction, the validity of any of the OnSolve property; or (xii) use with intent to avoid payment of charges due under these Terms and Conditions. 2.3 Acceptable Use P_Q icy. Customer shall and shall ensure that its and its Affiliates' Users use the Subscription Services in accordance with all Applicable Laws and the OnSolve Acceptable Use Policy located 2.4 Ussernames and Passwords. Customer shall be responsible for the confidentiality of all usernames and passwords and all activities that occur under such usernames. Customer shall promptly notify OnSolve of any suspected unauthorized access to the Subscription Services at copying Customer's OnSolve relationship manager. 2.5 Qustomer Data a„n „Standard Personal In ormation. Customer represents and warrants it has the right and authority to provide OnSolve with the Content and any Standard Personal Information for use in connection with the Subscription Services. As between the Parties, the Content and Standard Personal Information shall be owned by Customer. Customer grants OnSolve a non- exclusive, worldwide, transferable, royalty-free and fully paid license to use the Content and Standard Personal Information solely as necessary to perform the Subscription Services. 2.6 Eegdback. The Parties acknowledge that the Subscription Services may collect and aggregate certain de-identified information and data regarding the use and operation of the Subscription Services by Customer. Customer agrees that OnSolve may utilize such information and data as well as any Customer suggestions, enhancement requests or other recommendations (collectively, "Feedback") for any lawful business purpose, without a duty of accounting to Customer so long as such Feedback does not identify Customer or any Customer provided Content or Contacts. No compensation shall be paid with respect to OnSolve's use of Feedback. 2.7 Affiliates. Customer's Affiliates may purchase Services on the terms and conditions set forth in this Agreement pursuant to an executed Order Form. With regard to Order Forms entered into by OnSolve with any Customer Affiliate: (i) all references to "Customer" in this Agreement and in the Order Form shall be deemed to mean the Affiliate who entered into the Order Form, (ii) each Order Form shall be subject to the terms and conditions of this Agreement and legally binding exclusively upon the respective Affiliate entering into such Order Form and OnSolve, and (iii) Customer shall have no liability for the Affiliate under such Affiliate Order Form. Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out More...lhi o.i,inati......n https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 4/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve flw fw.E>ris,oIIv�A �,,fliiNi/IIegail jtar eni1,eili:�l�u u�,Y�„,. Upon receipt of a written request from Customer for technical assistance with the Subscription Services, OnSolve customer support personnel may access Customer's environment to collect the necessary logs and data or to validate Customer's settings or as otherwise required to respond to Customer's request. OnSolve may also use data generated in connection with Customer's use of the Subscription Services to assist in responding to Customer's request. 3.2 _Prssil .Y ,. If an Order Form or any statement of work includes Professional Services, subject to the payment of applicable fees, OnSolve shall perform such Professional Services (i) in a professional and workmanlike manner and (ii) in accordance with the terms and conditions set forth in the Order Form or such statement of work. Customer must notify OnSolve of a claim under this section within 30 days of completion of the affected Professional Services. Customer's exclusive remedy arising out of a failure to provide the Professional Services in accordance with this section is limited to the re-performance of the Professional Service, or if re-performance is not commercially reasonable, termination as provided by Section 9.2 (Termination for Material Breach).Any changes to the Professional Services will not be effective unless mutually agreed upon in writing. Customer will provide assistance, cooperation, information, equipment, data, a suitable work environment, and resources reasonably necessary to enable OnSolve to perform the Professional Services. Customer acknowledges that OnSolve's ability to provide Professional Services as described in the Order Form may be affected if Customer does not meet its responsibilities as set forth above and in the applicable Order Form. 3.3 Security-and D.a#aJiategrity.. OnSolve shall maintain industry standard physical, administrative, and technical security policies and procedures designed to protect against and prevent the loss, misuse and unauthorized access, alteration or disclosure of Content and Standard Personal Information. If OnSolve learns of any unauthorized access to Content or Standard Personal Information while in OnSolve's care or custody, OnSolve shall, as required by Applicable Law, promptly notify Customer of such unauthorized access, and the parties agree to coordinate and cooperate in good faith on developing the content of any related public statements or any required notices for the affected persons. OnSolve may modify its security procedures from time to time in accordance with changes to industry standards, but only in a manner that retains or increases the stringency of OnSolve's security obligations. 3.4 Integrate t S rvi es. Customer acknowledges that the Subscription Services integrate or interoperate with certain third- party telephony, GIS, short message service (SMS) and/or facsimile services and that the Subscription Services are subject to pass-through terms from such third- party vendors. Accordingly, OnSolve may modify these Terms and Conditions upon thirty (30) days written notice to Customer if reasonably necessitated due to changes by such third- party ..._-...:-1...-- el.....1-"----'- t_:I..-- 1- ...W_ _.-I- U :- AL-.. s_...V:._.-a:.-._ _L Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out ftiirr...Inforirnatioin https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 5/18 5025, 12:43 PM Terms and Conditions-Enterprise-OnSolve 4. PAYMENT AND TAXES 4.1 Payment Teams. Unless specified otherwise in the Order Form, all Fees shall be stated and paid in U.S. Dollars and are non-refundable. Customer shall pay the Fees identified in the Order Form without setoff or deductions as follows: (a) Subscription Services. Unless otherwise provided on the Order Form, OnSolve shall invoice Customer annually in advance for the Subscription Services and payment is due to OnSolve on the earlier of (i) thirty (30) days from the invoice date or (ii) the anniversary of the Effective Date. (b) Non-Recurring Services. Fees for Non-Recurring Services shall be on a fixed fee basis (including all fees for the activation or re-activation) and shall be due and payable upon the execution of the applicable Order Form or statement of work and payment is due within thirty (30) days from the invoice date. (c) Professional Services. Professional Services will be delivered on time and material basis or fixed fee basis, as set forth on the applicable Order Form or statement of work. Invoices will be issued on a monthly basis unless otherwise stated in the Order Form or any statement of work. Professional Services Fees exclude expenses for travel, food and lodging, that are related to the performance of such services. (d) Transaction Fees. If the Subscription Services include Transaction Fees and Customer exceeds the permitted message units for applicable features, OnSolve shall invoice Customer for such Transaction Fees at least annually but may do so on a quarterly or monthly basis, in arrears, at the rate set forth on the Order Form and payment is due within thirty (30) days from the invoice date. (e) Expenses. OnSolve shall invoice Customer quarterly in arrears for any expenses incurred in connection with delivering any of the Services, such as food, travel and lodging, as set out in the applicable Order Form or statement of work. 4.2 QyPrd,g_Q._Q rges. If any invoiced amount is not received by OnSolve by the due date, without ..ha- limiting OnSolve's rights or remedies, those amounts may be subject to interest at a rate of one and a half percent (1.5%) per month or the highest rate permitted by Applicable Law, whichever is lower, plus any and all collection costs. 4.3 Taxes. All Fees are exclusive of federal, state, local and foreign taxes, duties, levies, withholdings and similar assessments ("Taxes") and Customer is responsible for the payment of all Taxes, excluding Taxes on OnSolve's net income. 4.4 Price Increases. OnSolvp rp.c;prvp-, the right to increase the Siffisrrintion Fppsqnd/()r the Privacy & Cookie Information OnSolve Uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. lfto'e Infoinirnatigii'li hftps://www.onsolve.com/company/legai/enterprise-terms-and-conditions/ 6/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve Agent's account; (b) Customer is responsible to OnSolve for any failure by Purchasing Agent to timely pay the fees identified on the purchase order for the Service provided hereunder. 5. CONFIDENTIALITY AND DATA PRIVACY 5.1 Confidenti Information. The term "Confidential Information" means Standard Personal ............ ...... ..........� ...I Information, internal policies and procedures of a party and all other non-public information that a reasonable person should understand to be confidential due to its nature and the circumstances in which it was disclosed and that is disclosed by or on behalf of either party ("Disclosing Party_") to the other party ("Receiving' -Earty."), whether such information is disclosed before or after the Effective Date. "Confidential Information" excludes information that (i) was in the public domain prior to the time of disclosure; (ii) enters the public domain after disclosure through no action or inaction of the Receiving Party; (iii) is already known by the Receiving Party at the time of disclosure; (iv) is obtained by the Receiving Party from a third party without restriction; or (v) is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information. Except as otherwise expressly set forth in these Terms and Conditions, the Receiving Party shall not disclose (including, without limitation, distribute, transmit or transfer) or use the Confidential Information of the Disclosing Party or any portion thereof without the prior written consent of Disclosing Party except for the purpose of exercising its rights or performing its obligations under these Terms and Conditions. The Receiving Party may disclose the Disclosing Party's Confidential Information to its employees, consultants, and agents who are bound by obligations of confidentiality no less protective than those set forth in these Terms and Conditions and Receiving Party shall be responsible for any unauthorized disclosure of any Confidential Information by such persons as if Receiving Party had made such unauthorized disclosure itself. In addition, the Receiving Party may disclose the Disclosing Party's Confidential Information to the extent required by law so long as the Receiving Party gives the Disclosing Party prompt written notice prior to the disclosure and reasonable assistance in limiting disclosure or obtaining a protective order. OnSolve may also disclose these Terms and Conditions to actual and potential investors and funding sources who agree to hold it in confidence. The Receiving Party agrees to take steps designed to protect the Disclosing Party's Confidential Information that are substantially similar to those it takes to protect its own proprietary information (but not less than reasonable care) from unauthorized disclosure. Receiving Party shall promptly notify the Disclosing Party if the Receiving Party becomes aware of any misuse or unauthorized disclosure of Confidential Information. Upon any termination or expiration of these Terms and Conditions, and after a minimum ninety (90) day holding period, the Receiving Party will destroy or permanently obfuscate all of the Disclosing Party's Confidential Information in its possession. This Section 5.1 Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. More Infoirtnation hftps://www.onsolve.com/company/legai/enterprise-terms-and-conditions/ 7/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve store any information that may be deemed personal data or personal information of any individual person by Applicable Law (including but not limited to the California Consumer Privacy Act, Gramm- Leach-Bliley Act, Health Insurance Portability and Accountability Act of 1996, and Family Educational Rights and Privacy Act) through the Subscription Services other than Standard Personal information that is expressly requested in a data field specified by the Subscription Services. Either party shall notify the other party within 72 hours in relation to the receipt of any complaint, notice, or communication received from any regulatory authority or individual which relates directly or indirectly to the processing of the Standard Personal Information or to either party's compliance with Applicable Law. Depending on the location of the Customer and its Users, the following provisions may also apply: (a) California. This clause shall apply if Customer has Users located in California. For purposes of the California Consumer Privacy Act ("CCPA"), Customer acknowledges and agrees that OnSolve is a "service provider" as defined in the CCPA and its regulations and is receiving the Standard Personal Information for a business purpose.As a service provider, OnSolve may use the Standard Personal Information provided by the Customer (i) to process or maintain Customer personal information received through the Subscription Services in compliance with these Terms and Conditions; (ii) for internal use by OnSolve to build or improve the quality of the Subscription Services, provided that OnSolve's use of the Standard Personal Information does not include building or modifying household or consumer profiles to use in providing services to another business, or correcting or augmenting data acquired from another source; or (iii) to detect data security incidents, or protect against fraudulent or illegal activity. If any consumer (as defined under the CCPA) sends a request to exercise rights under the CCPA to OnSolve, OnSolve shall refer the consumer to the Customer and inform the consumer that the request cannot be acted upon because the request has been sent to a service provider. (b) EEA, Switzerland and the United Kingdom. This clause shall apply if Customer has Users located in any of the European Economic Area, Switzerland and the United Kingdom. For purposes of the General Data Protection Regulation ("GDPR"), Customer acknowledges and agrees that OnSolve is a "data processor" as defined under the GDPR. If Customer transmits or stores any Standard Personal Information that originates from within the EEA, Switzerland or the United Kingdom to or through the Subscription Services, the terms of OnSolve's Data Processing Addendum located at i°Ii.li:i��, //r r rti � P Qun�Ii��rw,4.,�binlfi��; � aaafDj V-1d ("DPA") shall apply and be incorporated into these Terms and Conditions upon the Effective Date. 6. REPRESENTATIONS AND DISCLAIMER A 1 hAi iti ial Ranracantatinnc Farrh nnrhi ranracantc anri wnrrantc that• M it hac tha fi ill r r%rnnrnta rinht Privacy Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. III rrc IInf urn at'ion https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 8/18 512/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve 6.2 Subscription Ls—Q-ryi—cQ5,,,,YY.@.rra!ity. OnSolve represents and warrants that the Subscription Services shall materially perform in accordance with the applicable Documentation. For any material breach of a warranty, Customer's exclusive remedy shall be as provided by Section 9.2 (Termination for Material Breach). 6.3 Disclaimer. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN THIS SECTION 6, ONSOLVE MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED (IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER INCLUDING THAT THE SERVICES OR THE DOCUMENTATION ARE ERROR-FREE OR THAT OPERATION OR USE OF THE SERVICES WILL BE SECURE OR UNINTERRUPTED. ONSOLVE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT. THE SUBSCRIPTION SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. ONSOLVE IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES OR OTHER DAMAGES RESULTING FROM SUCH PROBLEMS AND SHALL NOT HAVE ANY LIABILITY FOR PERSONAL INJURY (INCLUDING DEATH) OR PROPERTY DAMAGE ARISING FROM FAILURE OF THE SUBSCRIPTION SERVICES TO DELIVER AN ELECTRONIC COMMUNICATION, HOWEVER CAUSED OR UNDER ANY THEORY OF LIABILITY, EVEN IF ONSOLVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 7. INDEMNIFICATION 7.1 ladern (zatjQ b _ . OnSolve shall, at its expense, (i) defend Customer from or settle any __ffL 0_n$__Q claim, proceeding, or suit brought by a third party ("Claim") against Customer to the extent (a) that the Services infringe or misappropriate any intellectual property right of such third party or (b) arising out of OnSolve's gross negligence or willful misconduct, and (ii) indemnify Customer from all damages, costs, and attorneys' fees finally awarded and unappealable against Customer as a result of such Claim. OnSolve shall have no obligation under this Section 7.1 for any Claim to the extent arising out of or is based upon: (i) Customer's use of the Services not in compliance with these Terms and Conditions or the Documentation; (ii) Customer's combination of the Services with software, hardware, system, data, or other materials not supplied or authorized by OnSolve (unless expressly permitted by the Documentation) without OnSolve's prior written authorization; (iii) the Content or Standard Personal Information; or (iv) any claims otherwise precluded under Section Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out, iWore lnlroiriqiatgiqin hftps://www.onsolve.com/company/legai/enterprise-terms-and-conditions/ 9/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve (z) terminate the affected Services and, with respect to termination of the Subscription Services, refund the unearned portion of the Fees payable for the affected Subscription Services based on the days left in the Term, less any Fees for usage accrued prior to the date of termination. Notwithstanding anything else herein, the foregoing indemnification obligations are OnSolve's only obligations and liability, and Customer's exclusive remedy, in respect of any infringement or misappropriation Claim. 7.2 CustomMerIn. e ifs, !.tion. Customer shall, at its expense, (i) defend OnSolve from or settle any Claim against OnSolve, its affiliates, licensors and suppliers arising out of: (a) Customer's breach of Sections 2.2, 2.3 or 2.5; (b) third party claims that Customer's Content infringes on any third party's intellectual property rights; or (c) Customer's gross negligence or willful misconduct and (ii) indemnify OnSolve from all damages, costs, and attorneys' fees finally awarded and unappealable against OnSolve as a result of such Claim. 7.3 Inde„mnifcation PrQre r . Each party seeking indemnification hereunder shall provide the other party with: (i) prompt written notice of any Claim for which indemnification is sought; (ii) complete control of the defense and settlement of such claim; and (iii) reasonable assistance and cooperation in such defense at the indemnifying party's expense. Notwithstanding the foregoing, the indemnifying party may not enter into a settlement of a claim that involves a remedy other than the payment of money by the indemnified party (which amounts must be subject to indemnification by the indemnifying party) without the indemnified party's written consent (which consent shall not be unreasonably withheld or delayed). 8. LIMITATION OF LIABILITY 8.1 Limitation of Li�ability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER OR TO ANY OTHER PERSON FOR (1)ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND OR NATURE, (HOWEVER ARISING, UNDER ANY THEORY OF LIABILITY)ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE SERVICES OR THESE TERMS AND CONDITIONS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (II) DIRECT DAMAGES IN EXCESS OF THE FEES ACTUALLY PAID OR PAYABLE BY CUSTOMER UNDER THESE TERMS AND CONDITIONS DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE ON WHICH THE CLAIM RESULTING IN SUCH DAMAGES AROSE. THE FOREGOING LIMITATIONS AND EXCLUSIONS DO NOT APPLY TO ONSOLVE'S INFRINGEMENT INDEMNIFICATION OBLIGATIONS, CUSTOMER'S INDEMNIFICATION OBLIGATIONS, OR CUSTOMER'S FAILURE TO REMIT ALL Privacy Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. More IlInforrriat:i, n https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 10/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve 9.1 Term.All Subscription Services shall be provided beginning on the Effective Date for the initial term identified on the Order Form (the "Initial Term"), unless earlier terminated in accordance with these Terms and Conditions. Upon completion of the Initial Term, the term for all Subscription Services shall automatically renew for successive one (1) year renewal terms (each a "Renewal Term") unless a different renewal period is specified on the Order Form. Each party must provide at least sixty (60) days' written notice if they intend for the Subscription Services to expire at the end of the Initial Term or then-current Renewal Term. 9.2 Temi n.....@tJtg. nf r,_K@1@riaI.Rrqaqh. If either party defaults in any of its material obligations under these Terms and Conditions and such default has not been cured within thirty (30) days after written notice of such default, or if either party makes an assignment for the benefit of creditors, files a voluntary petition in bankruptcy, is adjudicated bankrupt or insolvent, is subject to appointment of a receiver or is a party in any proceeding in any jurisdiction to which it is subject that has an effect similar or equivalent to any of the events mentioned, the non-defaulting party may immediately terminate these Terms and Conditions in addition to its other rights and remedies. 9.3 Suspension. OnSolve may suspend Customer's access to and use of the Subscription Services: (i) effective immediately upon notice if Customer shall be in breach of Section 2.2 (License Limitations) or Section 2.3 (Acceptable Use Policy) or if OnSolve reasonably determines that any Users' use of the Subscription Services is causing immediate and ongoing harm to OnSolve or others; or (ii) if payment of any portion of the Fees is not received by OnSolve within fifteen (15) days after OnSolve notifies Customer that payment is past due. OnSolve shall promptly notify Customer of any suspension and the parties shall diligently attempt to resolve the issue. Any such suspension shall not modify or lengthen the Term hereof or of any then current Order Form, nor shall any rights or obligations hereunder be waived during the suspension period. 9.4 Effect,s of Termination, Upon termination or expiration of the applicable Order Form (i) Customer's access to and use of the Subscription Services shall cease; (ii) OnSolve shall, upon written request of Customer, erase Customer data from the production servers controlled by OnSolve, except that: (a) any data stored on OnSolve's backup servers shall be deleted as soon as technically feasible, and in any event within ninety (90) days from deletion from production, and OnSolve agrees that it (1) shall discontinue processing such data; and (2) shall maintain the confidentiality of such data in accordance with these Terms and Conditions; and (b) OnSolve may retain report data (e.g., date/time of Alert and number of Alerts sent) necessary to support its billing and accounting records; (iii) Customer will immediately pay to OnSolve all Fees due and payable for Services delivered prior to the date of termination; and (iv) Customer shall immediately cease all use of the Services and return or destroy all copies, extracts, derivatives and reflections of the Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. More hftps://www.onsolve.com/company/legaI/enterprise-terms-and-conditions/ 11/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve the remainder of the then current term, less any expenses for transactions completed prior to the date of termination, which shall be calculated based upon the Transaction Fees. 10. GENERAL 10.1 Changes.„to the_Service. OnSolve may modify the Subscription Services from time to time by removing unused features or substituting outdated features with new features that have similar or improved functionality, by implementing system upgrades, migrations and/or platform changes or otherwise so long as such changes are not intended to and do not materially adversely affect Customer's use of the Subscription Services. Customer's purchase of any Services is not contingent upon, and Customer has not relied upon, the delivery of any future functionality, regardless of any written or verbal communication about OnSolve's possible future plans. 10.2 Proof of, onee.pt$,u,bscr%ptions. If OnSolve provides Customer with a limited proof of concept subscription to any Subscription Service(s), Customer agrees to use such Subscription Service(s) solely for evaluation purposes, in a non-production environment, for the limited period set forth in the applicable Order Form (the "Eya.l ion Period,").At the end of the Evaluation Period, Customer's right to use the applicable Subscription Service(s) shall automatically expire and Customer shall no longer be permitted to access or use such Subscription Service(s) except as provided below. If Customer desires to continue to use the Subscription Service(s) beyond the Evaluation Period, Customer must execute an Order Form for such Subscription Services. Either OnSolve or Customer may, upon notice to the other party, terminate the Evaluation Period at any time in its sole discretion. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS AND CONDITIONS, DURING THE EVLUATION PERIOD, EACH SUBSCRIPTION SERVICE IS PROVIDED ON AN "AS-IS"AND "AS AVAILABLE" BASIS AND USE OF THE SUBSCRIPTION SERVICE IS AT CUSTOMER'S SOLE RISK. ONSOLVE HAS NO OBLIGATION TO PROVIDE SUPPORT AND HAS NO LIABILITY FOR CUSTOMER'S USE OF THE SUBSCRIPTION SERVICE(S) DURING THE EVALUATION PERIOD UNDER ANY THEORY OF LIABILITY. CUSTOMER ASSUMES AND UNCONDITIONALLY RELEASES ONSOLVE FROM ALL RISKS ASSOCIATED WITH THE USE OF ANY AND ALL SERVICES DURING AN EVALUATION PERIOD AND ONSOLVE SHALL HAVE NO OBLIGATION TO CUSTOMER UNDER SECTION 7.1 (INDEMNITY BY ONSOLVE) HEREOF. 10.3 Force..MWaieure. Neither party shall be responsible for delays or failures of performance resulting from acts beyond the reasonable control of such party, including acts of God, acts of war, riots, acts of terror, epidemics, pandemics (other than COVID-19) and other acts or omissions of third parties such as interruptions, delays, or malfunctions of service by third-party service providers. Privacy Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out Moire IIJ.ryfoiir ii ria,tign https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 12/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve 10.5 Disp.&L.Resolution,. Except for injunctive relief sought by either party, the parties agree to cooperate and escalate any dispute or controversy ("Dispute") arising out of or related to the performance of these Terms and Conditions or any Order Form to each party's business managers, who will meet and work in good faith to resolve each Dispute within ten (10) business days after receiving notification of the Dispute. If the business managers are unable to resolve the Dispute, either party may escalate the Dispute to the next highest level of management for resolution. If the Dispute remains unresolved thirty (30) days after referral to the next highest level of management within each party, either party may bring suit in a court of competent jurisdiction. If either party engages attorneys to enforce any rights out of or relating to these Terms and Conditions, the prevailing party in any action to enforce or interpret these Terms and Conditions shall be entitled to recover any and all costs and expenses of any nature including, attorneys' and experts'fees and costs. Customer shall be responsible for any collection fees incurred by OnSolve in collecting amounts due. 10.6 Govern Ling,.Llw(Veµnoe,. These Terms and Conditions will be interpreted, construed and enforced in all respects in accordance with the laws of the State of New York without reference to its choice of law rules. OnSolve and Customer shall submit to the exclusive jurisdiction of and venue in, any federal or state court of competent jurisdiction in New York, New York and waive all challenges to such jurisdiction and venue including forum non conveniens. 10.7 Publicity.. OnSolve may reference Customer's name as an OnSolve customer online and in OnSolve marketing materials. 10.8 S, rYd_Ya 4ot Term . If these Terms and Conditions is terminated for any reason, remedies for breach, rights to accrued payments and Sections 1 (Definitions), 2.6 (Feedback), 3.3 (Security and Data Integrity), 3.5 (Retained Rights), 4-1 (Payment Terms), 4.2 (Overdue Charges), 4.3 (Taxes), 5 (Confidentiality and Data Privacy), 7 (Indemnification), 8 (Limitation of Liability), 9.4 (Effects of Termination), and 10 (General) shall survive termination. 10.9 Independent Contractor. In making and performing under these Terms and Conditions, the parties are acting and shall act as independent contractors and nothing in these Terms and Conditions shall be construed to create a partnership, joint venture, principal-agent, or employer-employee relationship. Neither party will have or represent that it has the right, power or authority to bind, contract or commit the other party or to create any obligation on behalf of the other party. 10.10 Severabil.ity,. If any provision of these Terms and Conditions or the application thereof is to any extent held invalid or unenforceable, the remainder of these Terms and Conditions shall not be affected thereby, and each term and provision hereof shall be valid and enforced to the fullest extent of the law. Af% AA lA/-:..-- TLC ___J Privacy ookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. Moc o..l.i,t.f iii mall n https://www.onsoIve.com/company/legal/enterprise-terms-and-conditions/ 13/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve appropriate party at the address set forth on an Order Form and with the appropriate postage affixed. Either party may change its address for receipt of notice by notice to the other party in accordance with this Section 10.12. Notices are deemed given on the date an email is sent, two (2) business days following the date of mailing with the appropriate postage affixed or one business day following delivery to a courier. 10.13 Export Compliance. The Subscription Services and other OnSolve technology, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Customer represents that it is not named on any U.S. government denied-party list. Customer will not permit any User to access or use the Subscription Services in a U.S.- embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any U.S. export law or regulation and will not permit any U.S.-sanctioned persons or entities to act as Users, and Customer shall indemnify OnSolve in respect of any breach of this section. 10.14 ,U.S Government End ,Users. As defined in Federal Acquisition Regulation ("FAR") section 2.101, Defense Federal Acquisition Regulations Supplement (".DFAF2,p") section 252.227- 7014(a)(1) and DEARS section 252.227-7014(a)(5) or otherwise, all software and accompanying documentation provided in connection with these Terms and Conditions are "commercial items," "commercial computer software," and or "commercial computer software documentation." Consistent with DFARS section 227.7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display, disclosure or distribution thereof by or for the U.S. Government shall be governed solely by the terms of these Terms and Conditions as specified in 48 C.F.R. 12.212 (Computer Software) and 12.211 (Technical Data) of the FAR and its successors, or if purchased by any agency in the Department of Defense, as specified in 48 C.F.R. 227.7202-3 of the DFARS and its successors. Customer shall ensure that each copy used or possessed by or for the government is labeled to reflect the foregoing. 10.15 Assignment. Neither party may assign these Terms and Conditions without the prior written consent of the other party, except to an Affiliate or an entity that acquires all or substantially all of its business or assets, whether through merger, reorganization or otherwise. Any assignment in violation of the foregoing shall be void and of no effect. 10.16 Entire Agreement. These Terms and Conditions, together with Schedule 1 attached hereto and any related Order Form or statement of work constitute the entire agreement and understanding between Customer and OnSolve with respect to the subject matter hereof and supersedes all prior and contemporaneous verbal and written negotiations, agreements and understandings, if any, between the parties. These Terms and Conditions cannot be modified except by a writing signed by an authorized representative Of each party. The terms of these Terms and Conditions droll folio nroror4nnro nvor onv rnnflinfinn forme in ('i iefnmor_nrnvirinA nu irrrhaco nr .�.... '—"— 1'.........,,...,.. �.,,�.. .y ..., ....� ...y ..,. ..� . w ..,. r ., ..,,.,. r .....,... ,, .,. Privacy Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out 10ore Ilinforip,s,tup.....,oin https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 14/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve Schedule 1 Product Specific Terms The following are additional product specific terms ("Product Specific Terms") that are applicable to certain OnSolve Services that may be purchased under these Terms and Conditions. The Product Specific Terms only apply if Customer executes an Order Form which includes any of the products identified below. In the event of conflict between a Product Specific Term and any term in the Terms and Conditions, the applicable Product Specific Term controls. In the event of conflict between a Product Specific Term and any term in the applicable Order Form, the term set forth in the applicable Order Form controls. A. Critical Communications. Customer's right to access and use the Critical Communications services listed on the applicable Order Form (the "C.rti,cal,.,Comm,un,i,cationswSarvi ") is subject to the following additional terms: 1. Message Surcharges. OnSolve will not be liable to Customer, to any Contact or to any other person for any charges or fees that arise from the sending, receiving or replying to an Alert using the Critical Communications Services, including as a result of increases in pass-through charges by Users' telecommunications providers. 2. .n.tacts. Each Contact is to be assigned to a designated, named individual and cannot be shared by more than one individual. At any time during the Term that Customer exceeds the number of Contacts set out in the applicable Order Form, Customer shall promptly inform OnSolve of such excess and shall be obligated to pay the additional Fees related to such excess Contacts. If a named individual Contact no longer requires access to the Subscription Services, Customer may reassign such Contact to a new individual without increasing the total number of Contacts; provided, however, that the total number of Contacts reassigned may not exceed 15% per year. At any time during the Term and for a period of ninety (90) days thereafter, OnSolve may inspect the number of Customer's Contacts to ensure compliance with the total number of Contacts permitted in the Order Form. OnSolve shall invoice Customer for excess Contacts pro rata for the remainder of the relevant Term. 3. API_Restrictions. If Customer is provided with access to an OnSolve application program interface ("API") as a part of the Critical Communications Services, Customer may not use such API to send or otherwise trigger Alerts to Contacts not stored within the Subscription Services unless such use is specifically permitted on the applicable Order Form. d Trnncnrtinn Faac Trnncnrtinn Faac will ha hillarl nt fha ratac cnar^ifiarl nn tha annlirahia Orrlar Privacy Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. More lin or nmtlioi https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 15/18 5/2/25, 12:43 PM Terms and Conditions-Enterprise-OnSolve (b) SMS Alerts. SMS Alerts are sent per segment based on the country of the Contact phone number. Each SMS segment is comprised of approximately (i) 160 characters for GSM-7 encoded messages and (ii) 70 characters for UCS-2/non-GSM-7 encoded; messages exceeding such character limits will be segmented into (x) 153-character segments for GSM-7 encoded messages and (y) 67-character segments for UCS-2/non-GSM-7 encoded messages. These segmenting requirements may vary by telecommunication carrier and country. Lengthy, multi-segment Alerts may be restricted by telecommunications carriers. Multi-segment SMS Alerts will incur multiple charges, one charge per segment and any responses via SMS will also incur charges, one charge per response. (c) Facsimile (Fax). Faxes are per page based on the country of the Contact fax number. B. Risk Intelligence Customer's right to access and use the 'Risk Intelligence' Subscription Services identified on the Order Form (the "Risk is subject to the following additional terms: 1. For purposes of the Risk Intelligence Services, "Asset" means a person, fixed location or property identified by Customer to be monitored by the Risk Intelligence Services by inputting the coordinates of the fixed location, or by monitoring the geolocation of the person or property with the enabled OnSolve mobile application or another geo-tracking system. 2. Fees for the Risk Intelligence Services are dependent upon the package purchased by Customer as set out in the Order Form. These are determined as follows: (a) Fixed Rate: the fees are set at a specific rate for an unlimited number of Assets; or, (b) Tiered Rate: the fees follow a tiered structure linked to the number of Assets purchased by the Customer. In the event that the Customer exceeds the number of purchased Assets, OnSolve shall invoice Customer for excess, in arrears, at the rate for the appropriate tier of total Assets for such year. 3. Smart Alerts may be sent, as applicable, to relevant email addresses, mobile applications or any other modality supported by a co-purchased OnSolve Critical Communications system, subject to the limitations set forth on the applicable Order Form. C. Travel Risk Management Customer's right to access and use the 'Travel Risk Management' Subscription Services identified on Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out iY111ore lrt,rgrllnia�fi.on https://www.onsolve.com/company/legai/enterprise-terms-and-conditions/ 16/18 5025, 12:43 PM Terms and Conditions-Enterprise-OnSolve (b) "TMC" or "Travel,,Manaaement Company" means a business travel agency that assists other organizations in managing their travel programs. (c) "Trqvelpf' means an individual identified by Customer as a "Traveler" to be monitored by the TRM Services by tracking the individual's PNR or through the enabled OnSolve mobile application. 2. Fees for TRM Services are dependent upon the package purchased by Customer as set out in the Order Form. These are determined as follows: (a) Fixed Rate: the fees are set at a specific rate for an unlimited number of Travelers; or, (b) Tiered Rate: the fees follow a tiered structure linked to the number of Travelers or PNRs purchased by the Customer. In the event that the Customer exceeds the number of purchased Travelers or PNRs, OnSolve shall invoice Customer for excess, in arrears, at the rate for the appropriate tier of total Travelers for such year or the overage rate for PNRs set forth on the Order Form. 3. Smart Alerts may be sent, as applicable, to Travelers' email addresses, mobile applications or any other modality supported by a co-purchased OnSolve Critical Communications system, subject to the limitations set forth on the applicable Order Form. D. Installed Components Customer's right to access and use the Installed Components (defined below) listed on the Order Form is subject to the following additional terms: 1. "Installed Components" means any software, in machine-readable form, that is delivered by -- OnSolve for installation on computers or devices controlled by Customer or its Users solely for use as part of and with an OnSolve application including, without limitation, Data Sync, Desktop Alerting and all OnSolve downloaded mobile applications. 2. If Installed Components are included on Customer's Order Form, Customer shall have a limited, nonexclusive, nontransferable right to use such Installed Components solely in connection with the use of the Subscription Services. Except for one copy of the Installed Components solely for back- up purposes, copying of the Installed Components, if any, is expressly prohibited. ONSV Rev 2024.09.12 Privacy & Cookie Information OnSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. More https://www.onsolve.com/companyllegai/enterprise-terms-and-conditions/ 17/18 5/2/25, 12:43 PM Terms and conditions-Enterprise-OnSolve News & Mass I~ otifir;auor e L)St(,�)IIIe. Stoa.ie E:Ti e r g(-,,n c,y IJarkefing Inr;rdent ln.fr.nrn7qafc<:rn Ail C.-filosswy Privacy CodeRed .'Ierrns STAY C NN ! CTED 0114SOr BLOC S ' SCRlPTI I ' Sign up for the 1ate� t.critical event. and Email Address* Select Country... . .............................................. ....... S U B 11W 11 3W11 OUR CO�AMIIJN, t / % Ile, CHIP�if O 205 ®nSolve. All rights reserved. ( Security Privacy Legal Privacyooie Information nSolve uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. Visit 'Cookie Settings' to opt-out. More:....Ill.ilr.°f rrn tion. https://www.onsolve.com/company/legal/enterprise-terms-and-conditions/ 18/18