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HomeMy WebLinkAboutItem D03 D3 BOARD OF COUNTY COMMISSIONERS COUNTY of MONROE Mayor James K.Scholl,District 3 The Florida Keys Mayor Pro Tern Michelle Lincoln,District 2 Craig Cates,District 1 David Rice,District 4 Holly Merrill Raschein,District 5 Board of County Commissioners Meeting August 20, 2025 Agenda Item Number: D3 2023-4366 BULK ITEM: Yes DEPARTMENT: Tourist Development Council TIME APPROXIMATE: STAFF CONTACT: Ammie Machan/Jeanne Quinn N/A AGENDA ITEM WORDING: Approval of 2nd Amendment to Agreement with MMGY Global to revise Exhibit D -Additional Compensation of the Agreement to reflect additional hours for July 2025 - September 2025, and to revise Exhibit A Scope of Services and Exhibit B Monthly Fees and Rates to add additional items necessary for the development of the TDC's consumer website. ITEM BACKGROUND: MMGY Global is making significant progress on the creation of the new TDC website— visitfloridakeys.com—scheduled to launch October 2025. During the design stage, website capabilities were chosen to enhance the visitor experience requiring costs not included in the original scope, including website translation, and web plugins/APIs to enable interactive map, weather widget and robust business listings. To increase web and social media content visibility on Generative Al tools like ChatGPT, PerplexityAI, Claude and Google Gemini/AI overviews, MMGY search services will expand to include generative search optimization starting in FY26. This will help us reach the growing number of users (and Al agents)using these tools as part of their travel planning process. MMGY will also continue provide email marketing software management and support for tourism partner, visitor, and tourism trade newsletters and emails through the remaining term of the agreement, including a one-time heath scrub of our consumer email list to keep VFK's email sending reputation in good standing, and onboarding email campaigns for visitors and partners. They'll continue to manage domain renewals for our various fla-keys.com domains (for existing website and staff email.) MMGY continues to manage requested updates and edits to the existing fla-keys.com website. The original scope underestimated the volume of site improvements, accessibility fixes, and content additions needed. As a result, we're increasing FY25 compensation for July-Sept by $3,300/month ($6,600/month total) to accommodate the additional work. • July-Sept 2025 web maintenance - $3,300/month add'l (FY25) 2111 • Email List Address Verification - $1,500 (FY25) • Generative Search Optimization - $20,000/yr (FY26) • Email Marketing &Automation - $9,930/month plus $7,200 one-time(FY26) • Web Translation(up to 10 languages) - $29,690/yr(FY26) • Web Plugins &APIs - $2,000/yr(FY26) • Web Domain Renewals - $500/yr(FY26) TOTAL INCREASE (FY25): $11,400.00 TOTAL INCREASE (FY26): $178,550.00 TDC Approved at their July 29, 2025 meeting PREVIOUS RELEVANT BOCC ACTION: BOCC approved original Agreement at their meeting of February 19, 2025 and 1st Amendment to the Agreement on April 16, 2025 INSURANCE REQUIRED: Yes CONTRACT/AGREEMENT CHANGES: Amendment to revise Exhibit A, B and D to revise scope of services and compensation. STAFF RECOMMENDATION: Approval DOCUMENTATION: 2nd Amendment to Agreement with MMGY.pdf MMGY Amendmdment and Original Agreement.pdf MMGY - COI_Redacted.pdf FINANCIAL IMPACT: 116-76078-00041 TOTAL INCREASE (FY25): $11,400.00 TOTAL INCREASE (FY26): $178,550.00 2112 AMENDMENT (2"a AMENDMENT) TO AGREEMENT THIS AMENDMENT to Agreement dated this day of 2025, is entered into by and between the Board of County Commissioners for Monroe County, on behalf of the Tourist Development Council, and MMGY Global, Inc., (hereinafter called the Contractor.) WHEREAS, there was an Agreement entered into on February 19, 2025, between the parties, for Contractor to provide website development services which include consulting advice relating to the Tourist Development Council (TDC) marketing and promotion of tourism (Agreement); and WHEREAS, there was an Amendment to Agreement entered into on April 16, 2025, to revise the Agreement include Exhibit C Additional Scope of Services and Exhibit D Additional Compensation as needed services for the Fla-Keys.com website and email marketing functionality while the new website (VisitFloridaKeys.com) and technology solutions are being built; and WHEREAS, these services were not initially contemplated in the original scope of services as it was anticipated that the previous Website Agency would continue to perform these services during the transition period but they did not agree to an extension to these services which are now needed from Contractor to ensure that the Fla-Keys.com website remains active and to ensure the continued promotion and marketing of the Florida Keys & Key West; and WHEREAS, Contractor provided an initial estimate for Website Maintenance and Continuous Improvement for the Fla-Keys.com website but the number of hours for these services was underestimated and it has become necessary to revise Exhibit D Additional Compensation to increase the compensation to reflect the additional hours for the period of July — September 2025 from $3,300/month to $6,600/month; and WHEREAS, it has also become necessary to revise the Agreement to update Exhibit A Scope of Services and Exhibit B Monthly Fees and Rates to add Email Marketing & Automation Program, Website Domain Renewal, Website Plug-ins & API Connections, and Website Translation as these services have now been determined through the development process for the new VisitFloridaKey.com website; NOW, THEREFORE, in consideration of the mutual covenants contained herein the parties agree to the amend Agreement as follows- 1. The agreement shall be amended to revise Exhibit D — Additional Compensation as attached hereto to increase the number of hours and compensation for Website Maintenance and Continuous Improvements for July — September 2025 from $3,300/month to $6,600/month due to an unanticipated increase in these services during the transition from the previous Website Agency, to increase Email Marketing & Automation Program for August 2025 to include a $1,500 one-time cost for email address list verification (via Kickbox), and to revise Exhibit A Scope of Services and Exhibit B Monthly Fees and Rates to add Email Marketing & Automation Program ($9,930/month plus $3,600 one-time cost for Consumer onboarding campaign and $3,600 one-time cost for partner onboarding campaign), Website Domain Renewal ($500/year), Website Plug-ins & API Connections ($2,000/year), and Website Translation ($29,690/year) beginning in FY 2026 through the remaining term of the Agreement and Generative Search Optimization Support ($20,000/year, to be invoiced monthly) beginning October 1, 2025 through the remaining term of the Agreement. Amendment 42 MMGY Global—Website Service Agreement 2113 2. The remaining provisions of the agreement dated February 19, 2025 and amended on April 16, 2025 shall remain in full force and effect. IN WITNESS WHEREOF, the parties have set their hands and seal on the day and year first above written. (SEAL) Board of County Commissioners Attest: Kevin Madok, Clerk of Monroe County As Deputy Clerk Mayor/Chairman MMGY Global, LLC By CFO Print Name Date: AND TWO WITNESSES (1) (2) (1) (2) Print Name Print Name Date: Date: Amendment 42 MMGY Global—Website Service Agreement 2114 Revised ATTACHMENT A - SCOPE OF SERVICES This scope is subject to change based on a requirements mapping session to be completed in the first 60 days of the contract. Monroe County TDC Website Redesign Project Scope of Work 1. Project Overview MMGY Global (hereinafter called Contractor) will partner with Monroe County, Florida (hereinafter called County) to redesign and develop a dynamic, user-centric, and scalable website that enhances the digital presence of the destination, improves visitor engagement, and supports the County's tourism and economic objectives for a period beginning March 1, 2025 and expiring September 30, 2028. Details regarding monthly fees, rates, disclaimers and limitations of liability can be found on Attachment B, which is incorporated here by reference. 2. Objectives • Quickly launch a mutually agreed upon minimum viable product (MVP) website by October 1, 2025. • Modernize the website to align with the County's branding, user experience (Ux), and accessibility standards. • Improve website functionality, navigation, and content discoverability to enhance the user journey. • Implement a flexible and scalable content management system (CMS) with seamless integrations. • Drive engagement and conversion through personalization, SEO, and data-driven insights. • Establish a monetization strategy that aligns with the County's goals and supports sustainable revenue growth. • Provide ongoing continuous improvement and technical maintenance support. 2115 3. Scope of Work Phase 1: Discovery Identify goals, objectives, product vision and business requirements for the project. Key Activities: • Stakeholder interviews &workshops • UX/UI audit and website performance analysis • Competitive landscape and benchmarking • Content audit and SEO analysis • ADA and accessibility assessment • Strategy development and roadmap creation Deliverables: • Discovery Report (audit findings, user journey insights, competitive analysis) • Content Strategy & SEO Recommendations Phase 2: Definition Finalize functional and performance requirements and add definition to the information architecture, UX and design strategy. Key Activities: • Refinement of project plan • Technical requirements gathering Deliverables: • Technical Requirements & Functional Specifications 2116 Phase 3: Design Create UX/UI concept strategies, aesthetic, structure and journey path optimizations using brand requirements and creative assets provided by the County. Key Activities: • Wireframing and prototyping • High-fidelity UI design • Mobile-first design strategy • Usability testing and iterative improvements • Accessibility compliance implementation Deliverables: • Wireframes for key pages • High-fidelity UI designs • Finalized design system and component library Phase 4: Development Code website designs into functional website powered by a content management system (CMS). Key Activities: • Frontend development (HTML, CSS, JavaScript) • CMS implementation • API integrations (CRM, booking engines,third-party tools) • ControlTower consumer data platform (CDP) and digital experience platform (DXP) • Third-party consumer data consent management software implementation and set up. • Content migration and optimization • Quality assurance (QA) and testing 2117 Deliverables: • Fully functional, responsive website • CMS training documentation and sessions • Third-party API integration reports Phase 5: Deployment Provide deployment support as determined in Discovery and Definition phases. Key Activities: • Training workshops for County staff • Website launch and performance monitoring • Final usability and accessibility testing • Post-launch maintenance and optimization • Knowledge transfer and staff training Deliverables: • Post-launch performance report • Training workshops for Monroe County staff • Ongoing support and maintenance plan Phase 6:Warranty A 30-day website warranty post-launch, during which we will address any bugs, technical issues, or unforeseen functionality gaps against the agreed to scope of work. Key Activities: • Website launch and performance monitoring • Final usability and accessibility testing • Post-launch maintenance and optimization • Knowledge transfer and staff training 2118 Deliverables: • Post-launch performance report • Ongoing support and maintenance plan Phase 7:Continuous Improvement&Technical Maintenance A 30-day website warranty post-launch, during which we will address any bugs, technical issues, or unforeseen functionality gaps against the agreed to scope of work. Key Activities: • Ongoing performance monitoring and optimization • Security updates and patches • Technical support and issue resolution • CMS content management • Feature enhancements and iterative development • Performance reporting Deliverables: • Four (4) week technical maintenance sprint cycles • Quarterly feature request releases • Ongoing website personalization and conversion rate optimization Phase 8:Consumer Data Consent and Website Personalization Prior to the website launch, Contractor will implement a robust consumer data consent framework and the ControlTower digital experience platform to enhance user engagement while ensuring compliance with privacy regulations. Our approach will align with the County's commitment to transparency, user trust, and data-driven optimization. Key Activities: • Consult with Red Clover Advisors on consent settings • Set up OneTrust account and settings 2119 • Implement OneTrust on the destination's consumer website • Implement ControlTower on the destination's consumer website • Present website personalization strategy • Implement website personalization campaigns • Provide ongoing website personalization services and conversion rate optimization Deliverables: • Set up OneTrust and ControlTower • Launch website personalization campaigns • Provide ongoing website personalization and conversion rate optimization Additional Scope Effective October 1, 2026 Email Marketing&Automation Program MMGY will be responsible for providing the following services: Email Strategy • Providing strategic recommendations and oversight of email programs outlined below: • Email list address verification via Kickbox service Monthly Email Deployments • Modular email template update dependent on branding projects • Content strategy, content planning and coding for a total of four (4) email deployments per month Quality Assurance Testing • All emails to receive quality assurance testing using Email on Acid for: • Rendering • Links and functionality • Content and layout • Deliverability • Accessibility Performance Reporting 2120 • Monthly performance reporting on: • Monthly newsletter • Partner email • Ad-hoc emails Partner Onboarding Campaign • Content strategy, design, development, setup and QA for a 3-email series to onboard industry partners to Visit Florida Keys to their offerings. Consumer Onboarding Campaign • Content strategy, design, development, setup and QA for a 3-email series to introduce interested consumers to Visit Florida Keys to their offerings. Website Plug-ins&APIs MMGY to contract and implement with third-party plug-ins and API connections on behalf of County to ensure functionality of various features on the destination's consumer website. Domain Renewals MMGY to secure the renewals of all domain registrations associated with ,.f.I.Q...:...... I .:... s.coirn. Website Translation MMGY to contract and implement website translation services on behalf of County to provide translation services on the content of the destination's consumer website. Generative Search Optimization Support (Effective October 1,2025) Annual service using MMGY's Bonafide platform to analyze and provide reporting & content recommendations to increase The Florida Keys and Key West's findability and visibility for visitors using generative search engines such as ChatGPT, Claude and Perplexity for their travel planning. This expands the analysis and content recommendations that MMGY is currently providing for traditional search engines. CLIENT RESPONSIBILITIES 2121 For the purposes of MMGY the above services, Client agrees to provide MMGY with access to its website and email marketing platforms and clearly communicate website maintenance and feature requests. Additionally, it is the expectation of MMGY that Client will attend scheduled meetings, provide timely feedback and approvals in order to efficiently address needs across all channels. COMMUNICATIONS Client will communicate all support requests via email or Jira Service Management (JSM), and MMGY will keep a backlog of items that can be utilized for managing monthly hours allocations. 2122 Revised ATTACHMENT B - MONTHLY FEE, RATES, DISCLAIMERS AND LIMITATIONS OF LIABILITY Monroe County TDC Website Redesign Project 1. Compensation Structure MMGY Global (hereinafter called Contractor) proposes a structured fee model based on project milestones and an optional monthly fee for ongoing support, optimization, and enhancements for Monroe County, Florida (hereafter called County). The proposed fees include fixed project costs for each phase and an hourly rate for additional services beyond the agreed-upon scope. This compensation structure covers a period beginning March 1, 2025 and expiring September 30, 2028. 2. Project-Based Fees Project Phase Timeline Cost Discovery March 2025 $30,000 Definition April 2025 $30,000 Design May 2025 - June 2025 $140,000 Development June 2025 - August 2025 $160,000 Deployment September 2025 $40,000 Warranty October 2025 Included Total 17 Months 1 $400,000 3. Continuous Improvement &Technical Maintenance Post-launch, Contractor will provide ongoing support for website maintenance, content updates, performance monitoring, and optimization. DEFINITION OF CONTINOUS IMPROMVEMENT&TECHNICAL MAINTENANCE SERVICES SERVICES INCLUSIVE OF MAINTENANCE FEE COUNTY WEBSITE The services and pricing provided in this proposal are specific to the following website: https://fla-keys.com and https://visitfloridake .com - referred to as the destination's consumer website 2123 TECHNICAL MAINTENANCE Website maintenance is intended to be allocated for the ongoing care and support of the website base code,features and functionality. Website maintenance items are considered to be tasks that require four (4) hours or less of creative or development time to accomplish. For any task requiring more than four (4) hours of creative or development time, Contractor will provide a written project estimate and will require County approval before proceeding. Examples of maintenance items that will be included in this scope of work: • Minor bug fixes • Monitoring and addressing site performance • Updates to links • Updates to copy • Minor CMS updates not exceeding 4 hours of development time • Addressing 404 page errors • Communicating emergency information County will communicate all maintenance requests via email, and Contractor will keep an ongoing request status document for review and collaborative prioritization on a bi- weekly status call. Maintenance hours must be used in the month they are allocated. Hours cannot roll-over or be used prior to the beginning of the month where they are allocated. Hours will be billable in 30-minute increments with a one hour minimum. Maintenance items are performed during normal business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday). If County requests work outside of the website maintenance scope of work outlined in this agreement, County will be provided a written project estimate for approval prior to any overage work being completed. New website work is considered a non-maintenance request and will be estimated in accordance with the website feature requests guidelines defined below. Contractor assumes no responsibility for problems resulting from County or third-party changes to the original code base not implemented by Contractor development team. Any work to repair County or third-party changes to the original code base will be considered a non-maintenance request and will follow definitions of services provided below. 2124 DEFINITION OF NON-MAINTENANCE SUPPORT SERVICES SERVICES OUTSIDE OF MAINTENANCE REQUIRING ADDITIONAL ESTIMATING WEBSITE FEATURE REQUESTS Requests made to Contractor exceeding four (4) hours development time to accomplish changes will be considered to be website feature requests to the existing website and are not considered under the website maintenance agreement. Website feature requests made by County will be estimated by Contractor for time to complete work, timing to implement changes and cost. County will have the opportunity to review and approve project estimates prior to work being completed and billed. Examples of website feature requests that would be considered outside of the scope of technical maintenance: • Design and development of new page types • Design and development of new content modules • Significant modifications of existing page types that exceed 4 hours of creative or development time • Significant modifications of existing modules that exceed 4 hours of creative or development time • Significant modifications of CMS that exceed 4 hours of development time • Addition of any new third-party integrations If County requests work outside of an approved website feature project estimate or work that is caused, either in whole or in part, by County or a third party and requires Contractor support, County will be provided a written project estimate for approval prior to any overage work being completed. NON-TECHNICAL MAINTENANCE REQUESTS AND OVERAGES Out of scope work shall be billed the rate of $165 per hour for any project management, creative, development, quality assurance and system administrator hours outside of the monthly maintenance fee during normal business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday) billable in 30-minute increments with a one hour minimum. Out of scope maintenance required outside of normal business hours will be billed at $200 per hour. All additional maintenance charges will be approved by County via a separate project estimate. 2125 EXPEDITED MAINTENANCE SUPPORT Web maintenance support requiring expedited service and timelines will incur a 25% rush fee based on the estimated value of the maintenance costs. The rush fee will be billed incrementally regardless of whether the expedited maintenance work was in or out of scope. This excludes work required to restore the site during an outage. WEBSITE OUTAGES AND EMERGENCY SUPPORT OUTAGES DURING NORMAL BUSINESS HOURS A website outage is defined as the website being inaccessible or off line. In the event that an outage is caused, either in whole or in part, by County or a third party and requires support during regular business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday), County will be billed at an hourly rate of $175 per hour, billable in 30-minute increments with a one hour minimum. Emergency support during normal business hours is considered outside of website maintenance and will be billed incrementally to the monthly website maintenance fee. Contractor will move quickly to address any outages during normal business hours that may occur, but cannot guarantee website uptime or the speed and timing by which the website may be restored. OUTAGES OUTSIDE OF NORMAL BUSINESS HOURS In the event that an outage is caused, either in whole or in part, by County or a third party and requires support after regular business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday), County will be billed at an hourly rate of $200 per hour, billable in 30-minute increments with a one hour minimum. To minimize any down time during an after hours outage or error,this agreement provides for up to five (5) hours of support time that does not require specific County approval and will be billed based on actual hours of support. For any emergency support that requires more than five (5) hours of development time, Contractor will provide a written project estimate and will require County approval before proceeding. In the event that Contractor is unable to secure written approval for additional development support, Contractor assumes no responsibility for extended outages or errors. In the event that it is determined that the solution to restore the website must be executed by the County or 2126 third party, Contractor time invested in researching and diagnosing the problem is billable. Emergency after hours support is considered outside of monthly website maintenance and will be billed incrementally to the monthly website maintenance fee. Contractor will move quickly to address any outages outside normal business hours that may occur, but cannot guarantee website uptime or the speed and timing by which the website may be restored. COUNTY RESPONSIBILITIES For the purposes of Contractor the above services, County agrees to provide Contractor with access to its website and clearly communicate website continuous improvement and technical maintenance and feature requests. Additionally, it is the expectation of Contractor that County will attend scheduled meetings, provide timely feedback and approvals in order to efficiently address needs across all channels. Continuous Improvement and Technical Maintenance Cost Technical Maintenance $1,000/month Continuous Improvement $6,500/month Total $7,500/month 4. Estimated Website Hard Costs All third-party expenses related to the project are the responsibility of the County and will be billed through at cost by Contractor. Vendor costs are variable, at the discretion of the third-party and not the Contractor. Hard Costs Estimated Costs Website Hosting (Hard Cost) $12,000 (annual) Domain Addresses (DNS) $250 (annual) Security Certificate (SSL) $250 (annual) 4. Consumer Data Consent and Website Personalization Contractor will provide ongoing support for website consumer data consent and website personalization through the ControlTower digital experience platform. Contractor will implement a consent management framework for the County that (1) complies with emerging consumer privacy legislation, and (2) fully leverages client's performance capabilities. 2127 CONTRACTOR RESPONSIBILITIES 1. One (1) single-domain implementation of a standard consent management framework developed in consultation with the certified privacy professionals at Red Clover Advisors; 2. Integration of OneTrust software with Google Consent Mode and Google Tag Manager to maximize measurement capabilities; 3. Initial annual privacy &consent audit; 4. Review of the consent management framework implementation before launch; 5. Recurring annual privacy&consent audit; 6. Ongoing maintenance of the consent management framework as new legislation emerges and troubleshooting as needed COUNTY RESPONSIBILITIES 1. Providing written approval for consent management and privacy compliance services 2. Purchasing OneTrust consent management platform software for the destination's consumer website 3. Approving suggested cookie categorization Contractor has partnered with Red Clover Advisors to provide these services and relies on the legal advice of the certified privacy professionals (CIPP/US/E/A)at Red Clover Advisors to approve a consent management framework that is compliant with applicable legislation. Contractor makes no,and disclaims any,representations or warranties of any kind,express or implied, with respect to the compliance advice provided by Red Clover Advisors. Disclaimer of Warranties: By agreeing to this scope of work, County understands and acknowledges that Contractor relies on the legal advice and counsel of the certified privacy professionals at Red Clover Advisors to ensure the consent management framework complies with data privacy legislation. Disclaimer of Consequential Damages: Contractor has no liability with respect to the deliverables, services, or its other obligations under this Agreement or otherwise for consequential, exemplary, special, incidental, or punitive damages (including without limitation loss of profits and the cost of cover) however caused and on any theory of liability,whether in breach of contract, negligence, strict liability, misrepresentation, or any other torts even if Contractor has been advised of the possibility of such damages. 2128 Limitations of Remedies and Liability: County's sole remedy for any breach of this Agreement by Contractor is corrections of nonconformities. Contractor's total liability to County for any reason and upon any cause of action arising out of the Services, including without limitation, breach of contract, negligence, strict liability, misrepresentations, and other torts, is limited to privacy compliance and consent management fees paid to Contractor by the County during the twelve (12) months immediately preceding the events giving rise to the liability. Contractor will develop and implement an instance of Contractor's ControlTower digital experience platform (DXP) on the destinations consumer website on behalf of County. MMGY will setup, administer, maintain and manage ControlTower and website personalization campaigns from September 1, 2025 and expiring on September 30, 2028 ControlTower will include the following components: • Consent Management via OneTrust • Consumer Profiling o Anonymous Profiling o Known Profiling • Segmentation o Profile o Session o Consent o Visitor Behavior o UTMs • Data Collection o Events o Fields o Forms • A/B Testing • Website Personalization o Targeted Content o Banners o Modals o Fly-In • Email Integration Contractor Responsibilities • Set up instance of ControlTower • Integration of OneTrust consumer data consent platform 2129 • Map the destination's consumer website data collections to ControlTower • Connect ControlTower and CDP to the destination's consumer website • Set up user roles and permissions • Configure consent management • Build consumer segments • Build and execute website personalization campaigns and goals • Integrate ControlTower with email service provider • Ongoing maintenance and management of ControlTower • Set up and billing through OneTrust and Amazon Web Services (AWS) • Provide billing backup receipts for ControlTower hosting County Responsibilities • Provide project estimate approval • Collaborate with Contractor on implementation • Pay OneTrust and Amazon Web Services (AWS) billed by Contractor • Update website privacy policy and terms and conditions Consumer Data Consent and Website Personalization Estimated Costs Consent Management Platform (CMP) $19,000 (annual) ControlTower Platform Software $60,000 (onetime) ControlTower Platform and Website Personalization $75,000 (annual) Management ControlTower Amazon Web Services (AWS) Hosting $15,000 (annual) ControlTower Annual Maintenance Agreement $15,000 (annual starting year two) Scope of Services Effective October 1, 2025 Email Marketing &Automation Program MMGY will provide email marketing services inclusive of email strategy, email development, quality assurance and monthly reporting. Email Service Provider Software is invoiced to MMGY from Klaviyo. MMGY will pass through the cost to County.Vendor costs are variable, at the discretion of the third-party and not the Contractor. Email Marketing&Automation Program Cost Email Program Management $7,860/month ESP Software Program $2,070/month Total $9,930/month 2130 Email Marketing Campaign Programs Cost-one time fee Consumer Onboarding Campaign $3,600 Partner Onboarding Campaign $3,600 Website Domains MMGY to secure the renewals of all domain registrations associated with f.1la....... I .:... s.coirn. Website Domain Renewals Annual Costs to be billed as renewals occur FY26 Renewals $500 Website Plug-ins &API Connections MMGY to contract and implement with third-party plug-ins and API connections on behalf of County to ensure functionality of various features on the destination's consumer website. Website Plug-ins&API Connections Annual Costs to be billed as APIs are implemented FY26 Website Plug-ins &API Connections $2,000 (Business listings from Google Places, Google Maps, OpenWeather) Website Translation MMGY to contract and implement website translation services on behalf of County to provide translation services on the content of the destination's consumer website. FY26 Website Translation Services Annual Costs FY26 Website Translation through Weglot $29,690 Generative Search Optimization Support- Bonafide Annual service using MMGY's Bonafide platform to analyze and provide reporting & content recommendations to increase The Florida Keys and Key West's findability and visibility for visitors using generative search engines such as ChatGPT, Claude and Perplexity for their travel planning. This expands the analysis and content recommendations that MMGY is currently providing for traditional search engines. FY26 Search Optimization Support Cost FY26 Gen Search Optimization $20,000/Year to be billed in 11 installments of Support Bonafide $1,666.67 and one installment of $1,666.63 2131 6. Invoicing Schedule* *All third-party expenses related to the project are the responsibility of the County and will be billed through at cost by Contractor. Vendor costs are variable, at the discretion of the third-party and not the Contractor. Website Domain Renewal,Website Plug-In &API Connections and Website Translations to be invoiced as implemented. Invoicing Date Services Provided InvoiceTotal Fiscal Year 2024/2025(10/1/24-9/30/25) March Website Discovery Phase $30,000 April Website Discovery Phase $30,000 May Website Design Phase $70,000 June Website Design Phase $70,000 July Website Development Phase $80,000 August Website Development Phase $80,000 Consumer Data Consent $19,000 September Website Deployment $40,000 Fiscal Year 2024/2025 Total $419,000 Fiscal Year 2025/2026(10/1/25-9/30/26) October Website Warranty Included Fiscal Year 2025/2026 Continuous Improvement $6,500 ControlTower Platform $60,000 Website Personalization Management $6,250 Website Hosting, DNS, SSL $1,500 2132 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Consumer Onboarding Campaign $3,600 Partner Onboarding Campaign $3,600 Gen Search Optimization Support $1,666.67 November Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 December Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 2133 ESP Software $2,070 Gen Search Optimization Support $1,666.67 January Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 February Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 March Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 2134 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 April Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 May Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 2135 June Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 July Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 August Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Consumer Data Consent $19,000 Website Hosting $1,000 2136 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 September Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.63 FY 2026/2027 Yearly Website Domain Renewal $500 Cost Website Plug-In &API Connections $2,000 Website Translations $29,690 Fiscal Year 2025/2026 Total $449,050 Fiscal Year 2026/2027(10/1/26-9/30/27) October Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 ControlTower Annual Maintenance $15,000 Website Personalization Management $6,250 2137 Website Hosting, DNS, SSL $1,500 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 November Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 December Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 2138 January Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 February Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 March Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 2139 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 April Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 May Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Search Optimization Support $1,666.67 June Technical Maintenance $1,000 2140 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 July Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 August Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Consumer Data Consent $19,000 Website Hosting $1,000 2141 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 September Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.63 FY 2026/2027 Yearly Website Domain Renewal $500 Cost Website Plug-In &API Connections $2,000 Website Translations $29,690 Fiscal Year 2026/2027 Total $397,850 Fiscal Year 2027/2028(10/1/27-9/30/28) October Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 ControlTower Annual Maintenance $15,000 2142 Website Personalization Management $6,250 Website Hosting, DNS, SSL $1,500 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 November Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 December Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 2143 ESP Software $2,070 Gen Search Optimization Support $1,666.67 January Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 February Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 March Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 2144 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 April Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 May Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 2145 ESP Software $2,070 Gen Search Optimization Support $1,666.67 June Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 July Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 August Technical Maintenance $1,000 Fiscal Year 2027/2028 2146 Continuous Improvement $6,500 Website Personalization Management $6,250 Consumer Data Consent $19,000 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen Search Optimization Support $1,666.67 September Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Email Program Management $7,860 ESP Software $2,070 Gen FSearch Optimization Support $1,666.63 FY 2027/2028 Yearly Cost Website Domain Renewal $500 Website Plug-In &API Connections $2,000 Website Translations $29,690 Fiscal Year 2027/2028 Total $397,850 2147 The yearly cost of Website Domain Renewal,Website Plug-In &API Connections and Website Translations to be invoiced as implemented Annual Invoice Summary Annual Totals Fiscal Year 2024/2025 (10/1/24 - 9/30/25) $419,000 Fiscal Year 2025/2026 (10/1/25 - 9/30/26) $449,050 Fiscal Year 2026/2027 (10/1/26 - 9/30/27) $397,850 Fiscal Year 2027/2028 (10/1/27 - 9/30/28) $397,850 Agreement Total $1,663,750 The yearly cost of Website Domain Renewal,Website Plug-In &API Connections and Website Translations to be invoiced as implemented and are included in the yearly totals above. 2148 Revised EXHIBIT D - MONTHLY FEE, RATES, DISCLAIMERS AND LIMITATIONS OF LIABILITY Domain Registrar Transfer & Site Scraping, Web Hosting & Initial Set Up, Website Maintenance & Continuous Improvement, Email Marketing & Automation Program 1. Compensation Structure MMGY Global (hereinafter called Contractor) proposes a project fee model based on completed projects and recurring fees for ongoing email program,web hosting, web maintenance support and optimizations for Monroe County, Florida (hereafter called County). This compensation structure covers a period beginning April 1, 2025 and expiring September 30, 2025 2. Project Fees Project Timeline Cost Domain Registrar Transfer April 2025 $6,093.00 & Site Scraping Web Hosting Initial Set Up April 2025 $1,320.00 Email Strategy & April 2025 $4,950.00 Onboarding Email Platform Vetting & April 2025 $6,600.00 Migration Email Template Design, April 2025 $10,830.00 Development, Platform Integration &Training Website Support& Events April 2025 $6,600.00 On-Page Solution Total $36,393.00 2149 2. Website Hosting Web Hosting is invoiced to MMGY from Pantheon. MMGY will pass through the cost to County. Vendor costs are variable, at the discretion of the third-party and not the Contractor. Hard Costs Costs Pantheon Website Hosting (Hard Cost) $30,000 (annual) $2,500 (monthly) 3. Website Maintenance &Continuous Improvement Website maintenance is intended to be allocated for the ongoing care and support of the website base code,features and functionality. Website maintenance items are considered to be tasks that require four (4) hours or less of creative or development time to accomplish. Specific examples and additional details are located in Exhibit C. Website Maintenance April-June 2025 Cost Website Maintenance &Continuous Improvement $3,300/month Total $3,300/month Website Maintenance July-September 2025 Cost Website Maintenance &Continuous Improvement $6,600/month Total $6,600/month 4. Email Marketing &Automation Program MMGY will provide email marketing services inclusive of email strategy, email development, quality assurance and monthly reporting. Email Service Provider Software is invoiced to MMGY from Klaviyo. MMGY will pass through the cost to County. Vendor costs are variable, at the discretion of the third-party and not the Contractor. Email Marketing&Automation Program Cost Email Program Management $7,200/month ESP Software Program $2,070/month Total $9,270/month 2150 Email Marketing Campaign Program Cost-one time fee Email List Address Verification via Kickbox service $1,500 5. Invoicing Schedule* *All third-party expenses related to the project are the responsibility of the County and will be billed through at cost by Contractor. Vendor costs are variable, at the discretion of the third-party and not the Contractor. Invoicing Date Services Provided InvoiceTotal (4/1/25-9/30/25) April Domain Registrar Transfer& Site Scraping $6,093 Web Hosting Initial Set Up $1,320 Email Strategy&Onboarding $4,950 Email Platform Vetting & Migration $6,600 Email Template Design, Development, $10,830 Platform Integration &Training Website Support& Events On-Page Solution $6,600 Website Maintenance $3,300 Email Program Management $7,200 ESP Software Program $2,070 May Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 2151 ESP Software Program $2,070 June Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 July Website Maintenance $6,600 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 August Website Maintenance $6,600 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 Email List Address Verification $1,500 September Website Maintenance $6,600 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 April-September 2025 $138,213 2152 AMENDMENT (1St AMENDMENT) TO AGREEMENT THIS AMENDMENT to Agreement dated this 16th day of April 2025, is entered into by and between the Board of County Commissioners for Monroe County, on behalf of the Tourist Development Council, and MMGY Global, LLC, (hereinafter called the Contractor.) WHEREAS, there was an Agreement entered into on February 19, 2025 between the parties, for Contractor to provide website development services which include consulting advice relating to the Tourist Development Council (TDC) marketing and promotion of tourism; and WHEREAS, it has become necessary to revise the Agreement to include Exhibit C Additional Scope of Services and Exhibit D Additional Compensation to allow for the Contractor to retain the TDC website and email marketing functionality while the new website and technology solutions are being built; and WHEREAS, these services were not initially complemented in the original scope of services as it was anticipated that the previous Website Agency would continue to perform these services during the transition period but they did not agree to an extension to these services which are now needed to ensure that Fla-Keys.com website remains active and to ensure the continued promotion and marketing of the Florida Keys & Key West; NOW, THEREFORE, in consideration of the mutual covenants contained herein the parties agree to the amend Agreement as follows: 1. The agreement shall be amended to include Exhibit C—Additional Scope of Services and Exhibit D — Additional Compensation attached hereto which provides for Domain Registrar Transfer & Site Scaping in the amount of $6,093, Web Hosting Fees & Initial Set Up in the amount of $16,320, Website Maintenance & Continuous Improvement in the amount of $26,400 and Email Marketing and Automation Program in the amount of $78,000. 2. The remaining provisions of the agreement dated February 19, 2025, shall remain in full force and effect. Amendment#1 MMGY Global—Website Service Agreement 2153 IN WITNESS WHEREOF, the parties have set their hands and seal on the day and year first above written: Al Board of County Commissioners Attesfevrr%adok Clerk of Monroe County 1 yf4 era � ji/'y^ may/ u % lerk Mayor/Chairman MONROE COUNTY ATTORNEY APPROVED AS TO FORM MMGfjY Global, �LL/L�CL CHRISTINEELIMBERTBARROWS SR.ASSISTANT COUy7v ATTORNEY Y �✓J Y/,1�/ 'T{J/tJ/ DATE: 4, O1z5 CFO Hugh McConnell Print Name r—.. Apr 9,2025 Date: a � ,> rj (1)Aimee Arnoldi t2) Maureen Moeder Print Name Print Name Date: Apr 9,2025 Date: Apr 9,2025 Amendment#1 MMGY Global Website Service Agreement 2154 EXHIBIT C - ADDITIONAL SCOPE OF SERVICES Domain Registrar Transfer & Site Scraping, Web Hosting & Initial Set Up, Website Maintenance & Continuous Improvement, Email Marketing & Automation Program Scope of Work 1. Project Overview MMGY Global (hereinafter called Contractor) will partner with Monroe County, Florida (hereinafter called County) to support and maintain the Fla-keys.com and all corresponding website's presence in order to support the County's tourism and economic objectives for a period beginning April 1, 2025 and expiring September 30, 2025. Details regarding monthly fees, rates, disclaimers and limitations of liability can be found on Attachment B, which is incorporated here by reference. 3. Scope of Work Domain Registrar Transfer&Site Scraping Work inclusive of site scraping of fla-keys.com and filmkeys.com as well as the domain registrar transfer for 27 web pages. Time includes: - account management - delivery support - marketing technology services Web Hosting &Initial Set Up MMGY to coordinate and transfer the fla-keys.com and corresponding web pages to the new web hosting platform,Pantheon. MMGY to handle all ongoing communication and coordination with Pantheon to implement the Web Hosting on the website. 2155 Website Maintenance&Continuous Improvement DEFINITION OF MAINTENANCE SUPPORT SERVICES SERVICES INCLUSIVE OF SUPPORT FEE CLIENT WEBSITE The services and pricing provided in this proposal are specific to the following website: h1tr.s;././fpa.....keys„c.om STANDARD MAINTENANCE Website maintenance is intended to be allocated for the ongoing care and support of the website base code,features and functionality. For any task that does not fit within the designated support hours for the month, MMGY will provide a written project estimate and will require client approval before proceeding. Examples of support items that will be included in this scope of work: • Bug fixes • Monitoring and addressing site performance • Updates to links • Updates to copy • CMS updates • Addressing 404 page errors • Communicating emergency information • Supporting existing third-party integrations WEBSITE CONTINUOUS IMPROVEMENT Website feature requests and/or functional enhancements made by Client will be estimated by MMGY for time to complete work,timing to implement changes and cost. Client will have the opportunity to review and approve project estimates prior to work being completed and billed. Examples of feature requests: • Design and development of new page types • Design and development of new content modules • Modifications of existing page types 2156 • Modifications of existing modules • Modifications of CMS • Addition of any new third-party integrations • Addition of any new features and/or functionality If Client requests work outside of an approved website feature project estimate or work that is caused, either in whole or in part, by Client or a third party and requires MMGY support,Client will be provided a written project estimate for approval prior to any overage work being completed. MMGY assumes no responsibility for problems resulting from client or third party changes to the original code base not implemented by MMGY development team. Any work to repair client or third party changes to the original code base will be considered a non-support request and will follow definitions of services provided below. Hours are'use it or lose it'within the timing of the agreement. Here are examples of tasks that support hours are used for: • Meeting Time • Emails • Task Updates • Development • Content Work • Monthly Reporting Hours will be billable in 15-minute increments. Support items are performed during normal business hours (9:OOam - 6:OOpm Eastern Standard Time / 8:OOam - 5pm Central Time/ 6:00 am - 3pm Pacific Time, Monday through Friday). DEFINITION OF NON-SUPPORT SERVICES NON-SUPPORT REQUESTS AND OVERAGES Out of scope work shall be billed the rate of $165 per hour for any project management, creative,development, quality assurance and system administrator hours outside of the monthly support retainer during normal business hours (9:OOam - 6:OOpm Eastern Standard Time / 8:OOam - 5pm Central Time/ 6:00 am - 3pm Pacific Time, Monday through Friday). Billable in 15-minute increments. Out of scope support required outside of normal business 2157 hours will be billed at$200 per hour.Client will approve all additional support charges via a separate project estimate. EXPEDITED WEB SUPPORT Web support requiring expedited service and timelines will incur a 25% rush fee based on the estimated value of the maintenance costs.The rush fee will be billed incrementally regardless of whether the expedited maintenance work was in or out of scope.This excludes work required to restore the site during an outage. WEBSITE OUTAGES AND EMERGENCY SUPPORT OUTAGES DURING NORMAL BUSINESS HOURS A website outage is defined as the website being inaccessible or offline. In the event that an outage is caused, either in whole or in part, by Client or a third party and requires support during regular business hours (9am - 6pm Eastern Standard Time/ 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday),Client will be billed at an hourly rate of $175 per hour, billable in 30-minute increments with a one hour minimum. Emergency support during normal business hours is considered outside of website support and will be billed incrementally to the monthly website support fee. MMGY will move quickly to address any outages during normal business hours that may occur, but cannot guarantee website uptime or the speed and timing by which the website may be restored. OUTAGES OUTSIDE OF NORMAL BUSINESS HOURS In the event that an outage is caused, either in whole or in part,by Client or a third party and requires support after regular business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time/ 6am - 3pm Pacific Time, Monday through Friday), Client will be billed at an hourly rate of $200 per hour,billable in 30-minute increments with a one hour minimum. To minimize any down time during an after hours outage or error,this agreement provides for up to five (5) hours of support time that does not require specific client approval and will be billed based on actual hours of support. For any emergency support that requires more than five (5) hours of development time, MMGY will provide a written project estimate and will require Client approval before proceeding. In the event that MMGY is unable to secure written 2158 approval for additional development support, MMGY assumes no responsibility for extended outages or errors. In the event that it is determined that the solution to restore the website must be executed by the Client or third party, MMGY time invested in researching and diagnosing the problem is billable. Emergency after hours support is considered outside of monthly website support and will be billed incrementally to the monthly website support fee. MMGY will move quickly to address any outages outside normal business hours that may occur, but cannot guarantee website uptime or the speed and timing by which the website may be restored. Issue Priority Definitions: Priority Issue Type Pi Site or application outage (Complete disruption of access,service or functionality) P2 Production application issue (partial disruption of access,service or functionality) P3 Post-production deployment regression defects and minor issues (Not P1 or P2 priority) CLIENT RESPONSIBILITIES For the purposes of MMGY the above services,Client agrees to provide MMGY with access to its website and email marketing platforms and clearly communicate website maintenance and feature requests. Additionally, it is the expectation of MMGY that Client will attend scheduled meetings, provide timely feedback and approvals in order to efficiently address needs across all channels. COMMUNICATIONS Client will communicate all support requests via email or Jira Service Management (ism), and MMGY will keep a backlog of items that can be utilized for managing monthly hours allocations. TIMELINE April 1,2025 through September 30,2025 at which point evaluation of needs for the existing website will be conducted based on the progress of the new website build. 2159 Email Marketing &Automation Program MMGY will be responsible for providing the following services: Email Strategy Providing strategic recommendations and oversight of email programs outlined below: Monthly Email Deployments • Design,copywriting and coding of modular email template • Design,content,and coding for emails for a total of four (4) email deployments per month Quality Assurance Testing • All emails to receive quality assurance testing using Litmus or Email on Acid for: • Rendering • Links and functionality • Content and layout • Deliverability • Accessibility Performance Reporting Monthly performance reporting on: • Monthly newsletter • Partner email • Ad hoc emails CLIENT RESPONSIBILITIES Monroe County, Florida will be responsible for: 1. Providing all owned or licensed creative assets (logo, photos,videos, etc.) 2. Timely feedback and approval on email content and test deployments Template Design, Development, Platform Integration &Training MMGY will create a master template with 10 modules in the platform.The modules will be able to be rearranged and used to create new email templates on an as needed basis. Platform Vetting &Migration • MMGY to vet ESP providers and align County needs to ESP provider's offerings, recommending those that will best achieve County's goals. • MMGY will handle migration of County email contact list and deployment to new ESP vendor. 2160 Klaviyo Email Service Provider (ESP) Software Platform MMGY to handle all ongoing communication and coordination with Klavyo to implement ESP software for County. Final software amount to be invoiced to MMGY from Klaviyo. MMGY will pass through the cost to County. 2161 EXHIBIT D - MONTHLY FEE, RATES, DISCLAIMERS AND LIMITATIONS OF LIABILITY Domain Registrar Transfer & Site Scraping, Web Hosting & Initial Set Up, Website Maintenance & Continuous Improvement, Email Marketing & Automation Program 1. Compensation Structure MMGY Global (hereinafter called Contractor) proposes a project fee model based on completed projects and recurring fees for ongoing email program,web hosting,web maintenance support and optimizations for Monroe County, Florida (hereafter called County). This compensation structure covers a period beginning April 1, 2025 and expiring September 30, 202 2. Project Fees Project Timeline Cost Domain Registrar Transfer April 2025 $6,093.00 & Site Scraping Web Hosting Initial Set Up April 2025 $1,320.00 Email Strategy& April 2025 $4,950.00 Onboarding Email Platform Vetting & April 2025 $6,600.00 Migration Email Template Design, April 2025 $10,830.00 Development, Platform Integration &Training Website Support & Events April 2025 $6,600.00 On-Page Solution Total $36,393.00 2162 2. Website Hosting Web Hosting is invoiced to MMGY from Pantheon. MMGY will pass through the cost to County. Vendor costs are variable, at the discretion of the third-party and not the Contractor. Hard Costs Costs Pantheon Website Hosting (Hard Cost) $30,000 (annual) $2,500 (monthly) 3. Website Maintenance &Continuous Improvement Website maintenance is intended to be allocated for the ongoing care and support of the website base code,features and functionality. Website maintenance items are considered to be tasks that require four (4) hours or less of creative or development time to accomplish. Specific examples and additional details are located in Exhibit C. Website Maintenance Cost Website Maintenance & Continuous Improvement $3,300/month Total $3,300/month 4. Email Marketing &Automation Program MMGY will provide email marketing services inclusive of email strategy,email development, quality assurance and monthly reporting. Email Service Provider Software is invoiced to MMGY from Klaviyo. MMGY will pass through the cost to County.Vendor costs are variable, at the discretion of the third-party and not the Contractor. Email Marketing&Automation Program Cost Email Program Management $7,200/month ESP Software Program $2,070/month Total $9,270/month 2163 5. Invoicing Schedule* *The County will pay the Contractor on a reimbursement basis upon submission of a proper invoice showing the payment to the third-party. The County will not pay the third-party expenses directly. Invoicing Date Services Provided Invoice Total (4/1/25-9/30/25) April Domain Registrar Transfer&Site Scraping $6,093 Web Hosting Initial Set Up $1,320 Email Strategy&Onboarding $4,950 Email Platform Vetting & Migration $6,600 Email Template Design, Development, $10,830 Platform Integration &Training Website Support& Events On-Page Solution $6,600 Website Maintenance $3,300 Email Program Management $7,200 ESP Software Program $2,070 May Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 2164 June Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 July Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 August Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 September Website Maintenance $3,300 Web Hosting $2,500 Email Program Management $7,200 ESP Software Program $2,070 April-September 2025 $126,813 2165 Website Services Agreement THIS AGREEMENT (Agreement), made and entered into this 19th day of February , 2025, A.D., by and between Monroe County, Florida, (hereinafter called the County), and MMGY Global, LLC (hereinafter called the Contractor). WITNESSETH: WHEREAS, Contractor is uniquely qualified to provide website development services which includes consulting advice relating to the Tourist Development Council (TDC) marketing and promotion of tourism, and WHEREAS, a Request for Proposal (RFP) was issued in November of 2024 for website development services as outlined in the attached scope of services; and WHEREAS, Contractor has been selected to provide quality website development and advertising services as per the scope of services; and WHEREAS, the TDC, an advisory board to the County's Board of County Commissioners (BOCC) has recommended to County that a new Agreement for website development services be entered into with Contractor, and WHEREAS, County desires to enter into this Agreement for website development services with the Contractor; NOW THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows: 1. Term: The term of this Agreement is for a period of approximately three (3)years beginning March 1, 2025 and expiring on September 30, 2028. The County shall have an option to extend the Agreement for one additional two (2) year period. 2. Scope of Services: The Contractor will serve as the website development and advertising vendor for the Monroe County TDC and County as set forth in the Scope of Services-Attached hereto as Attachment A-Scope of Services. The Contractor and the related products are subject to review by the Monroe County TDC. a) Key Personnel: This Agreement is a Professional Service Agreement with expectation that principal personnel performing the services are those personnel listed. Notice of any change in personnel shall be sent to the TDC and County. A list of the principal personnel will be given to the TDC for their record, and the TDC shall be informed of any changes in TDC Senior Account Executive(s) position(s). c) At least one Senior Account Executive shall meet with the Monroe County TDC as directed by the Chief Executive Officer (CEO) of Visit Florida Keys (VFK), VP of Marketing & Communications or other designees. Other duties include consultations with TDC staff, TDC Advisory Committees from the five districts and Umbrella Committees within the Florida Keys as directed by the CEO of Visit Florida Keys, VP of Website Services Agreement MMGY Global, LLC ID # 1 2166 Marketing and Communications and other designees; and participation and coordination of other related areas of tourism development as it relates to the development of an effective website and digital services program to the TDC. 3. Compensation: Compensation shall be paid, subject to availability of Tourist Development Tax Funds and approved purchase orders as set forth in Attachment B- Fee Schedule and Rates. Reimbursable Expenditures: The County will reimburse the Contractor for all approved expenditures and payments made on the County's behalf for approved services as outlined in Attachment A-Scope of Services, subject to state and County rules and regulations. Packaging, shipping, express mail, postage, legal expenses on behalf of County, and travel expense for Contractor's personnel shall be considered reimbursable expenses, subject to County's approval. Travel expenses of approved personnel on behalf of the business of the TDC shall be compensated at the rates established by Florida law (Section 112.061, Florida Statutes), Monroe County Code Chapter 2, Art. I I I., Div 3 and in accordance with Monroe County Travel policies, as amended. A. Invoices: For its assumption and performances of the duties, obligations and responsibilities set forth herein, the CONTRACTOR shall be paid monthly upon submission of a Proper Invoice. Payment will be made pursuant to the Local Government Prompt Payment Act 218.70, Florida Statutes. (A) If the CONTRACTOR'S duties, obligations and responsibilities are materially changed by amendment to this Agreement after execution of this Agreement, compensation due to the CONTRACTOR shall be equitably adjusted, either upward or downward. (B) As a condition precedent for any payment due under this Agreement, the CONTRACTOR shall submit monthly, unless otherwise agreed in writing by the COUNTY, a proper invoice to COUNTY requesting payment for services properly rendered and reimbursable expenses due hereunder. The CONTRACTOR'S invoice shall describe with reasonable particularity the service rendered. The CONTRACTOR'S invoice shall be accompanied by such documentation or data in support of expenses for which payment is sought as the COUNTY or Monroe County Clerk of Court and Comptroller may require. 1) All invoices submitted by the Contractor to the TDC shall have the proper purchase order number and be marked as to which account is properly chargeable. 2) No percentage will be added to Contractor charges for packaging, shipping, express mail, postage, telephone, legal fees and services and travel expenses for Contractor's personnel. The County and the TDC assume no liability to fund this Agreement for an amount in Website Services Agreement MMGY Global, LLC ID # 2 2167 excess of the amounts subject to the terms and conditions as specified herein. Payment for expenditures permissible by law and County policies shall be made through reimbursement to Contractor upon presentation of invoices, and other documentation necessary to support a claim for reimbursement. Monroe County's performance and obligation to pay under this Agreement is contingent upon an annual appropriation by the Board of County Commissioners. 4. Contractor's Acceptance of Conditions: The Contractor hereby agrees to carefully examine the Scope of Services and assumes full responsibility therefore. Under no circumstances, conditions or situations shall this Agreement be more strongly construed against the County than against the Contractor. a) Any ambiguity or uncertainty in the Scope of Services shall be interpreted and construed by the County, and the County's decision shall be final and binding upon all parties. b) The passing, approval and/or acceptance by the County of any of the services furnished by the Contractor shall not operate as a waiver by the County of strict compliance with the terms of this Agreement. Failure on the part of the Contractor, immediately after Notice to Correct a default, shall entitle the County, if it sees fit, to correct the same and recover the reasonable cost of such replacement and/or repair from the Contractor, who in any event shall be jointly and severely liable to the County for all damage, loss and expense caused to the County by reason of the Contractor's breach of this Agreement and/or his failure to comply strictly and in all things with this Agreement and with the specifications. c) The Contractor agrees that the TDC may designate representatives to visit the Contractor's facility(ies) periodically to conduct random open file evaluations during the Contractor's normal business hours. d) The Contractor warrants that it has, and shall maintain throughout the term of this Agreement, appropriate licenses and permits required to conduct its business, and that it will at all times conduct its business activities in a reputable manner. Proof of such licenses and permits shall be submitted to the County upon request. 5. Contractor's Financial Records and Right to Audit: Contractor shall maintain all books, records and documents directly pertinent to performance under this Agreement in accordance with generally accepted accounting principles consistently applied. Each party to this Agreement or their authorized representatives shall have reasonable and timely access to such records of each other party to this Agreement for public records purposes during the term of the Agreement and for four years following the termination of this Agreement. If an auditor employed by the County or Clerk determines that monies paid to the Contractor pursuant to this Agreement were spent for purposes not authorized by this Agreement, the contractor shall repay the Website Services Agreement MMGY Global, LLC ID # 3 2168 monies together with interest calculated pursuant to Sec. 55.03, Florida Statute, running from the date the monies were paid to Contractor. Right to Audit Availability of Records. The records of the parties to this Agreement relating to the Scope of Services/Project, which shall include but not be limited to accounting records (hard copy, as well as computer readable data if it can be made available; subcontract files (including proposals of successful and unsuccessful bidders, bid recaps, bidding instructions, bidders list, etc.); original estimates; estimating work sheets; correspondence; change order files (including documentation covering negotiated settlements); backcharge logs and supporting documentation; general ledger entries detailing cash and trade discounts earned, insurance rebates and dividends; any other supporting evidence deemed necessary by County or the Monroe County Office of the Clerk of Court and Comptroller (hereinafter referred to as "County Clerk") to substantiate charges related to this agreement, and all other agreements, sources of information and matters that may in County's or the County Clerk's reasonable judgment have any bearing on or pertain to any matters, rights, duties or obligations under or covered by any contract document (all foregoing hereinafter referred to as "Records") shall be open to inspection and subject to audit and/or reproduction by County's representative and/or agents or the County Clerk. County or County Clerk may also conduct verifications such as, but not limited to, counting employees at the job site, witnessing the distribution of payroll, verifying payroll computations, overhead computations, observing vendor and supplier payments, miscellaneous allocations, special charges, verifying information and amounts through interviews and written confirmations with employees, Subcontractors, suppliers, and contractors representatives. All records shall be kept for ten (10) years after Final Completion of the Scope of Services/Project. The County Clerk possesses the independent authority to conduct an audit of Records, assets, and activities relating to this Scope of Services/Project. If any auditor employed by the Monroe County or County Clerk determines that monies paid to Contractor pursuant to this Agreement were spent for purposes not authorized by this Agreement, the Contractor shall repay the monies together with interest calculated pursuant to Section 55.03, F.S., running form the date the monies were paid to Contractor. The right to audit provisions survives the termination of expiration of this Agreement. 6. Public Records Compliance: Contractor must complywith Florida public records laws, including but not limited to Chapter 119, Florida Statutes and Section 24 of article I of the Constitution of Florida. The County and Contractor shall allow and permit reasonable access to, and inspection of, all documents, records, papers, letters or other "public record" materials in its possession or under its control subject to the provisions of Chapter 119, Florida Statutes, and made or received by the County and Contractor in conjunction with this contract and related to contract performance. The County shall have the right to unilaterally cancel this contract upon violation of this provision by the Contractor. Failure of the Contractor to abide by the terms of this provision shall be deemed a material breach of this contract and the County may Website Services Agreement MMGY Global, LLC ID # 4 2169 enforce the terms of this provision in the form of a court proceeding and shall, as a prevailing party, be entitled to reimbursement of all attorney's fees and costs associated with that proceeding. This provision shall survive any termination or expiration of the contract. The Contractor is encouraged to consult with its advisors about Florida Public Records Law in order to comply with this provision. Pursuant to F.S. 119.0701 and the terms and conditions of this contract, the Contractor is required to: (1) Keep and maintain public records that would be required by the County to perform the service. (2) Upon receipt from the County's custodian of records, provide the County with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. (3) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the County. (4) Upon completion of the contract, transfer, at no cost, to the County all public records in possession of the Contractor or keep and maintain public records that would be required by the County to perform the service. If the Contractor transfers all public records to the County upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the County, upon request from the County's custodian of records, in a format that is compatible with the information technology systems of the County. (5) A request to inspect or copy public records relating to a County contract must be made directly to the County, but if the County does not possess the requested records, the County shall immediately notify the Contractor of the request, and the Contractor must provide the records to the County or allow the records to be inspected or copied within a reasonable time. If the Contractor does not comply with the County's request for records, the County shall enforce the public records contract provisions in accordance with the contract, notwithstanding the County's option and right to unilaterally cancel this contract upon violation of this provision by the Contractor. A Contractor who fails to provide the public records to the County or pursuant to a valid public records request within a reasonable time may be subject to penalties under section119.10, Florida Statutes. Website Services Agreement MMGY Global, LLC ID # 5 2170 The Contractor shall not transfer custody, release, alter, destroy or otherwise dispose of any public records unless or otherwise provided in this provision or as otherwise provided by law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS ATMONROE COUNTY ATTORNEY'S OFFICE, 1111 12T" STREET, SUITE 408, KEY WEST, FL 33040, III 'thIIIII ,IIIIIII .III III .III IIII IS,ISQECQt III '°IIII ..,Gov, (305)292-3470. 7. Hold Harmless: The Contractor covenants and agrees to indemnify and hold harmless the County and the TDC from any and all claims for bodily injury (including death), personal injury and property damage (including property owned by Monroe County) and any other losses, damages and expenses (including attorney's fees) which arise out of, in connection with, or by reason of services provided by the Contractor or any of its subcontractors in any tier, occasioned by the negligence, errors or other wrongful act of omission of the Contractor or its subcontractors in any tier, their employees or agents. 8. Independent Contractor: At all times and for all purposes under this Agreement the Contractor is an Independent Contractor and not an employee of the County. No statement contained in this Agreement shall be construed so as to find the Contractor or any of his employees, contractors, servants or agents to be employees of the County. 9. Nondiscrimination: County and Contractor agree that there will be no discrimination against any person, and it is expressly understood that upon a determination by a court of competent jurisdiction that discrimination has occurred, this Agreement automatically terminates without any further action on the part of any party, effective the date of the court order. County or Contractor agree to comply with all Federal and Florida statutes, and all local ordinances, as applicable, relating to nondiscrimination. These include but are not limited to: 1)Title VI I of the Civil Rights Act of 1964 (PL 88-352)which prohibits discrimination on the basis of race, color or national origin; 2) Title IX of the Education Amendment of 1972, as amended (20 USC ss. 1681-1683, and 1685-1686), which prohibits discrimination on the basis of sex; 3) Section 504 of the Rehabilitation Act of 1973, as amended (20 USC s. 794), which prohibits discrimination on the basis of handicaps; 4) The Age Discrimination Act of 1975, as amended (42 USC ss. 6101-6107) which prohibits discrimination on the basis of age; 5) The Drug Abuse Office and Treatment Act of 1972 (PL 92-255), as amended, relating to nondiscrimination on the basis of drug abuse; 6) The Comprehensive Alcohol Abuse and Alcoholism Prevention, Website Services Agreement MMGY Global, LLC ID # 6 2171 Treatment and Rehabilitation Act of 1970 (PL 91-616), as amended, relating to nondiscrimination on the basis of alcohol abuse or alcoholism; 7) The Public Health Service Act of 1912, ss. 523 and 527 (42 USC ss. 690dd-3 and 290ee-3), as amended, relating to confidentiality of alcohol and drug abuse patient records; 8) Title VIII of the Civil Rights Act of 1968 (42 USC ss. 3601 et seq.), as amended, relating to nondiscrimination in the sale, rental or financing of housing; 9) The Americans with Disabilities Act of 1990 (42 USC s. 12101 Note), as maybe amended from time to time, relating to nondiscrimination on the basis of disability; 10) Monroe County Code Chapter 14, Article II, which prohibits discrimination on the basis of race, color, sex, religion, national origin, ancestry, sexual orientation, gender identity or expression, familial status or age; 11)any other nondiscrimination provisions in any Federal or state statutes which may apply to the parties to, or the subject matter of, this Agreement. 10. Assignment/Subcontract: The Contractor shall not assign or subcontract its obligations under this Agreement, except in writing and with the prior written approval of the County and Contractor, which approval shall be subject to such conditions and provisions as the County may deem necessary. This paragraph shall be incorporated by reference into any assignment or subcontract and any assignee or subcontractor shall comply with all of the provisions of this Agreement. Assignment of the Contract must be in writing with prior written approval of the County and Contractor. 11. Compliance with Law: In providing all services/goods pursuant to this Agreement, the Contractor shall abide by all statutes, ordinances, rules and regulations pertaining to, or regulating the provisions of, such services, including those now in effect and hereinafter adopted. Any violation of said statutes, ordinances, rules and regulations shall constitute a material breach of this Agreement and shall entitle the County to terminate this Agreement immediately upon delivery of written notice of termination to the Contractor. The Contractor shall possess proper licenses to perform work in accordance with these specifications throughout the term of this Agreement. 12. Disclosure and Conflict of Interest: The Contractor represents that it, its directors, principles and employees, presently have no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance of services required by this Agreement, as provided in Sect. 112.311, et seq., Florida Statutes. County agrees that officers and employees of the County recognize and will be required to comply with the standards of conduct for public officers and employees as delineated in Section 112.313, Florida Statutes, regarding, but not limited to, solicitation or acceptance of gifts; doing business with one's agency; unauthorized compensation; misuse of public position, conflicting employment or contractual relationship; and disclosure or use of certain information. Upon execution of this Agreement, and thereafter as changes may require, the Contractor shall notify the County of any financial interest it may have in any and all programs in Monroe County which the Contractor sponsors, endorses, recommends, supervises or requires for counseling, assistance, evaluation or treatment. This provision shall apply whether or not such program is required by statute, as a condition of probation, or is provided on a voluntary basis. Website Services Agreement MMGY Global, LLC ID # 7 2172 The County and Contractor warrant that, in respect to itself, it has neither employed nor retained any company or person, other than a bona fide employee working solely for it, to solicit or secure this Agreement and that it has not paid or agreed to pay any person, company, corporation, individual or Contractor, other than a bona fide employee working solely for it, any fee, commission, percentage, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For the breach or violation of the provision, the Contractor agrees that the County shall have the right to terminate this Agreement without liability and, at its discretion, to offset from monies owed, or otherwise recover the full amount of such fee, commission, percentage, gift or consideration. 13. Arrears: The Contractor shall not pledge the County's credit or make it a guarantor of payment or surety for any agreement, debt, obligation, judgment, lien or any form of indebtedness. The Contractor further warrants and represents that it has no obligation or indebtedness that would impair its ability to fulfill the terms of this Agreement. 14. Notice Requirement: Any notice required or permitted under this Agreement shall be in writing and hand delivered or mailed, postage prepaid, to the other party by certified mail, return receipt requested, to the following: FOR TDC: Monroe County TDC 1201 White Street#102 Key West, FL 33040 FOR COUNTY: Christine Limbert- Barrows, Assistant County Attorney PO Box 1026 Key West, FL 33041-1026 FOR CONTRACTOR: Robert Patterson MMGY Global, LLC 7309 West 80t" St. Overland Park, KS 66204 15. Taxes: The County is exempt from payment of Florida State Sales and Use taxes. The Contractor shall not be exempted by virtue of the County's exemption from paying sales tax to its suppliers for materials used to fulfill its obligations under this Agreement, nor is the Contractor authorized to use the County's Tax Exemption Number in securing such materials. The Contractor shall be responsible for any and all taxes, or payments of withholding, related to services rendered under this Agreement. Website Services Agreement MMGY Global, LLC ID # 8 2173 16. Termination: a) The County may terminate this Agreement for cause with seven (7)days' notice to the Contractor. Cause shall constitute a breach of the obligations of the Contractor to perform the services enumerated as the Contractor's obligations under this Agreement. b) Either of the parties hereto may terminate this Agreement without cause by giving the other party ninety (90) days written notice of its intention to do so. c) For Contracts of any amount, if the County determines that the Contractor/Consultant has submitted a false certification under Section 287.135(5), Florida Statutes or has been placed on the Scrutinized Companies that Boycott Israel List, or is engaged in a boycott of Israel, the County shall have the option of (1) terminating the Agreement after it has given the Contractor/Consultant written notice and an opportunity to demonstrate the agency's determination of false certification was in error pursuant to Section 287.135(5)(a), Florida Statutes, or (2) maintaining the Agreement if the conditions of Section 287.135(4), Florida Statutes, are met. d) For Contracts of $1,000,000 or more, if the County determines that the Contractor/Consultant submitted a false certification under Section 287.135(5), Florida Statutes, or if the Contractor/Consultant has been placed on the Scrutinized Companies with Activities in the Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, the County shall have the option of (1) terminating the Agreement after it has given the Contractor/Consultant written notice and an opportunity to demonstrate the agency's determination of false certification was in error pursuant to Section 287.135(5)(a), Florida Statutes, or (2) maintaining the Agreement if the conditions of Section 287.135(4), Florida Statutes, are met. 17. Governing Law, Venue, Interpretation, Costs and Fees: a) This Agreement shall be governed by and construed in accordance with the laws of the State of Florida applicable to agreements made and to be performed entirely in the State. b) In the event that any cause of action or administrative proceeding is instituted for the enforcement or interpretation of this Agreement, the County and Contractor agree that venue will lie in the appropriate court or before the appropriate administrative body in Monroe County, Florida. c) The County and Contractor agree that, in the event of conflicting interpretations of the terms or a term of this Agreement by or between any of them, the issue shall be submitted to mediation prior to the institution of any other administrative or legal proceeding. Website Services Agreement MMGY Global, LLC ID # 9 2174 d) Severability. If any term, covenant, condition or provision of this Agreement (or the application thereof to any circumstance or person) shall be declared invalid or unenforceable to any extent by a court of competent jurisdiction, the remaining terms, covenants, conditions and provisions of this Agreement, shall not be affected thereby; and each remaining term, covenant, condition and provision of this Agreement shall be valid and shall be enforceable to the fullest extent permitted by law unless the enforcement of the remaining terms, covenants, conditions and provisions of this Agreement would prevent the accomplishment of the original intent of this Agreement. The County and Contractor agree to reform the Agreement to replace any stricken provision with a valid provision that comes as close as possible to the intent of the stricken provision e) Attorney's Fees and Costs. The County and Contractor agree that in the event any cause of action or administrative proceeding is initiated or defended by any party relative to the enforcement or interpretation of this Agreement, the prevailing party shall be entitled to reasonable attorney's fees, court costs, investigative and out-of- pocket expenses, as an award against the non- prevailing party, and shall include attorney's fees, courts costs, investigative and out-of-pocket expenses in appellate proceedings. Mediation proceedings initiated and conducted pursuant to this Agreement shall be in accordance with the Florida Rules of Civil Procedure and usual and customary procedures required by the circuit court of Monroe County. f) Adjudication of Disputes or Disagreements. County and Contractor agree that all disputes and disagreements shall be attempted to be resolved by Meet and Confer Sessions between representatives of each of the parties. If the issue or issues are still not resolved to the satisfaction of the parties, then any party shall have the right to seek such relief or remedy as may be provided by this Agreement or by Florida law. g) Cooperation. In the event any administrative or legal proceeding is instituted against either party relating to the formation, execution, performance or breach of this Agreement, County and Contractor agree to participate, to the extent required by the other party, in all proceedings, hearings, processes, meetings and other activities related to the substance of this Agreement or provision of the services under this Agreement. County and Contractor specifically agree that no party to this Agreement shall be required to enter into any arbitration proceedings related to this Agreement. 18. Binding Effect: The terms, covenants, conditions and provisions of this Agreement shall bind and inure to the benefit of the County and Contractor and their respective legal representatives, successors and assigns. 19. Authority: Each party represents and warrants to the other that the execution, delivery and performance of this Agreement have been duly authorized by all Website Services Agreement MMGY Global, LLC ID # 10 2175 necessary County and corporate action, as required by law. 20. Claims for Federal or State Aid: Contractor and County agree that each shall be, and is, empowered to apply for, seek and obtain Federal and State funds to further the purpose of this Agreement; provided that all applications, requests, grant proposals and funding solicitations are not for funding already provided under this Agreement. 21. Privileges and Immunities: All of the privileges and immunities from liability, exemptions from laws, ordinances and rules, and pensions and relief, disability, workers' compensation and other benefits which apply to the activity of officers, agents or employees of any public agents or employees of the County, when performing their respective functions under this Agreement within the territorial limits of the County shall apply to the same degree and extent to the performance of such functions and duties of such officers, agents, volunteers or employees outside the territorial limits of the County. 22. Legal Obligations and Responsibilities: Non-Delegation of Constitutional or Statutory Duties. This Agreement is not intended to, nor shall it be construed as, relieving any participating entity from any obligation or responsibility imposed upon the entity by law except to the extent of actual and timely performance thereof by any participating entity, in which case the performance may be offered in satisfaction of the obligation or responsibility. Further, this Agreement is not intended to, nor shall it be construed as, authorizing the delegation of the constitutional or statutory duties of the County, except to the extent permitted by the Florida constitution, state statute and case law. 23. Non-Reliance by Non-Parties: No person or entity shall be entitled to rely upon the terms of this Agreement to enforce or attempt to enforce any third-party claim or entitlement to or benefit of any service or program contemplated hereunder, and the County and the Contractor agree that neither the County nor the Contractor or any agent, officer or employee of either shall have the authority to inform, counsel or otherwise indicate that any particular individual or group of individuals, entity or entities, have entitlements or benefits under this Agreement separate and apart, inferior to, or superior to the community in general or for the purposes contemplated in this Agreement. 24. Attestations: Contractor agrees to execute such documents as the County may reasonably require, to include a Public Entity Crime Statement, an Ethics Statement and a Drug-Free Workplace Statement. 25. No Personal Liability: No covenant or agreement contained herein shall be deemed to be a covenant or agreement of any member, officer, agent or employee of Monroe County in his or her individual capacity, and no member, officer, agent or employee of Monroe County shall be liable personally on this Agreement or be subject to any personal liability or accountability by reason of the execution of this Agreement. Website Services Agreement MMGY Global, LLC ID # 11 2176 26. Insurance: The Contractor shall maintain the following required insurance throughout the entire term of this Agreement and any extensions. Failure to comply with this provision may result in the immediate suspension of all work until the required insurance has been reinstated or replaced. Delays in the completion of work resulting from the failure of the Contractor to maintain the required insurance shall not extend any deadlines specified in this Agreement and any penalties and failure to perform assessments shall be imposed as if the work had not been suspended, except for Contractor's failure to maintain the required insurance. The Contractor shall provide, to the County, as satisfactory evidence of the required insurance, either- * Certificate of Insurance OR * A Certified copy of the actual insurance policy The County, at its sole option, has the right to request a certified copy of any or all insurance policies required by this Agreement. All Insurance policies must specify that they have a thirty (30) day notice of cancellation, non-renewal, material change in policy language or reduction in coverage. The acceptance and/or approval of the Contractor's insurance shall not be construed as relieving the Contractor from any liability or obligation assumed under this Agreement or imposed by law. The Monroe County BOCC, its employees and officials shall be included as an "Additional Insured" on all insurance policies, except for Workers' Compensation, as their interests may appear in all policies issued to satisfy these requirements. Any deviations from these General Insurance Requirements must be requested in writing on the County prepared form entitled "Request for Waiver of Insurance Requirements". Any deviation must be approved in writing by Monroe County Risk Management. a) Prior to the commencement of work governed by this Agreement, the Contractor shall obtain Workers' Compensation Insurance with limits sufficient to comply with Florida Statute 440. In addition, the Contractor shall obtain Employers' Liability Insurance with limits of not less than: $100,000 Bodily Injury by Accident $500,000 Bodily Injury by Disease $100,000 Bodily Injury by Disease, each Employee Coverage shall be maintained throughout the entire term of this Agreement. Coverage shall be provided by a company or companies authorized to transact business in the state of Florida and the company or companies must maintain a minimum rating of A-V1, as assigned by the A.M. Best Company. b) Prior to the commencement of work governed by this Agreement, the Website Services Agreement MMGY Global, LLC ID # 12 2177 Contractor shall obtain General Liability Insurance. Coverage shall be maintained throughout the life of the Agreement and include, as a minimum: * Premises Operations * Products and Completed Operations * Blanket Contractual Liability * Personal Injury Liability * Expanded Definition of Property Damage The minimum limits acceptable shall be: $1,000,000 per Occurrence and $1,000,000 Aggregate If split limits are provided, the minimum limits acceptable shall be: $ 500,000 per Person $1,000,000 per Occurrence $ 100,000 Property Damage An Occurrence Form policy is preferred. If coverage is provided on a Claims Made policy, its provisions should include coverage for claims filed on or after the effective date of this Agreement. In addition, the period for which claims may be reported should extend for a minimum of twelve (12) months following the acceptance of work by the County. c) Recognizing that the work governed by this Agreement involves the furnishing of advice or services of a professional nature,the Contractor shall purchase and maintain, throughout the life of the Agreement, Professional Liability Insurance, which will respond to damages resulting from any claim arising out of the performance of professional services or any error or omission of the Contractor arising out of work governed by this Agreement. The minimum limits of liability shall be: $300,000 per Occurrence/$500,000 Aggregate. The Monroe County BOCC shall be named as Additional Insured as their interests may appear on all insurance policies issued to satisfy the above requirements. 27. Uncontrollable Circumstances: Any delay or failure of either Party to perform its obligations under this Agreement will be excused to the extent that the delay or failure was caused directly by an event beyond such Party's control, without such Party's fault or negligence and that by its nature could not have been foreseen by such Party or, if it could have been foreseen, was unavoidable: (a)acts of God; (b)flood, fire, earthquake, explosion, tropical storm, hurricane or other declared emergency in the Website Services Agreement MMGY Global, LLC ID # 13 2178 geographic area of the Scope of Services/Project; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest in the geographic area of the Scope of Services/Project; (d) government order or law in the geographic area of the Scope of Services/Project; (e) actions, embargoes, or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority prohibiting work in the geographic area of the Scope of Services/P roject;(each, a "Uncontrollable Circumstance"). CONTRACTOR'S financial inability to perform, changes in cost or availability of materials, components, or services, market conditions, or supplier actions or contract disputes will not excuse performance by Contractor under this Section. Contractor shall give County written notice within 7 days of any event or circumstance that is reasonably likely to result in an Uncontrollable Circumstance, and the anticipated duration of such Uncontrollable Circumstance. Contractor shall use all diligent efforts to end the Uncontrollable Circumstance, ensure that the effects of any Uncontrollable Circumstance are minimized and resume full performance under this Agreement. The County will not pay additional cost as a result of an Uncontrollable Circumstance. 28. E-Verify: Effective January 1, 2021: In accordance with F.S. 448.0957 Contractor shall utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all new employees hired by the Contractor during the term of the Contract and shall expressly require any subcontractors performing work or providing services pursuant to the Contract to likewise utilize the U.S. Department of Homeland Security's E- Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. 29. Execution in Counterparts: This Agreement may be executed in any number of counterparts, each of which shall be regarded as an original, all of which taken together shall constitute one and the same instrument and any of the parties hereto may execute this Agreement by signing any such counterpart. 30. Section Headings: Section headings have been inserted in this Agreement as a matter of convenience of reference only, and it is agreed that such section headings are not a part of this Agreement and will not be used in the interpretation of any provision of this Agreement. 31. Force Maieure: The Contractor shall not be liable for delay in performance or failure to®perform, in whole or in part, the services due to the occurrence of any contingency beyond its control or other acts of God, Contractor has exercised reasonable care in the prevention or mitigation of damages and delay, any such delay or failure shall not constitute a breach of the agreement. Upon demand of TDC or County, the Contractor must furnish evidence of the causes of such delay or failure. Website Services Agreement MMGY Global, LLC ID # 14 2179 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed the day and year first above written. {S t) Board of County Commissioners Attest Kevin Madok, Clerk of Monroe Cou t }_ r a`"", �' ma�vAc�uty t.,ctt� IYid�tUfttrildif!(idrl AS .. .. - MONROE COUNTY ATTORNEY APPROVED AS TO FORM _ CHRISTINE LIMSERPBARROWS SR.ASSISTAN7ORNEY " . .. OAT&' (To be filled out by Contractor) MMGY Global, LLC By. Gau Camy. r,.nr ii'aF ,*Gv is.rak{ .. �� 'T'1 President .. GO. 7-11 Craig Compagnane Feb4,2025 c, Print Name Date ` .. 1 1tos.GiAvcs rF a,]G.>fu.L4 i.5P., I {1 -Hugh McConnell (2)Lisa Graves Print Name Print Name Date: Feb 4,2025 Date: Feb Q,2025 Website Services Agreement MMGY Global, LLC ID i5 2180 ATTACHMENT A - SCOPE OF SERVICES This scope is subject to change based on a requirements mapping session to be completed in the first 60 days of the contract. Monroe County TDC Website Redesign Project Scope of Work 1. Project Overview MMGY Global (hereinafter called Contractor) will partner with Monroe County, Florida (hereinafter called County) to redesign and develop a dynamic, user-centric, and scalable website that enhances the digital presence of the destination, improves visitor engagement, and supports the County's tourism and economic objectives for a period beginning March 1, 2025 and expiring September 30, 2028. Details regarding monthly fees, rates, disclaimers and limitations of liability can be found on Attachment B, which is incorporated here by reference. 2. Objectives • Quickly launch a mutually agreed upon minimum viable product (MVP) website by September 1, 2025. • Modernize the website to align with the County's branding, user experience (Ux), and accessibility standards. • Improve website functionality, navigation, and content discoverability to enhance the user journey. • Implement a flexible and scalable content management system (CMS) with seamless integrations. • Drive engagement and conversion through personalization, SEO,and data-driven insights. • Establish a monetization strategy that aligns with the County's goals and supports sustainable revenue growth. • Provide ongoing continuous improvement and technical maintenance support. 2181 3. Scope of Work Phase 1:Discovery Identify goals, objectives, product vision and business requirements for the project. Key Activities: • Stakeholder interviews &workshops • UX/UI audit and website performance analysis • Competitive landscape and benchmarking • Content audit and SEO analysis • ADA and accessibility assessment • Strategy development and roadmap creation Deliverables: • Discovery Report (audit findings, user journey insights, competitive analysis) • Content Strategy & SEO Recommendations Phase 2:Definition Finalize functional and performance requirements and add definition to the information architecture, UX and design strategy. Key Activities: • Refinement of project plan • Technical requirements gathering Deliverables: • Technical Requirements & Functional Specifications 2182 Phase 3:Design Create UX/UI concept strategies, aesthetic, structure and journey path optimizations using brand requirements and creative assets provided by the County. Key Activities: • Wireframing and prototyping • High-fidelity UI design • Mobile-first design strategy • Usability testing and iterative improvements • Accessibility compliance implementation Deliverables: • Wireframes for key pages • High-fidelity UI designs • Finalized design system and component library Phase 4:Development Code website designs into functional website powered by a content management system (CMS). Key Activities: • Frontend development (HTML, CSS, JavaScript) • CMS implementation • API integrations (CRM, booking engines,third-party tools) • ControlTower consumer data platform (CDP) and digital experience platform (DXP) • Third-party consumer data consent management software implementation and set up. • Content migration and optimization • Quality assurance (QA) and testing 2183 Deliverables: • Fully functional, responsive website • CMS training documentation and sessions • Third-party API integration reports Phase 5:Deployment Provide deployment support as determined in Discovery and Definition phases. Key Activities: • Training workshops for County staff • Website launch and performance monitoring • Final usability and accessibility testing • Post-launch maintenance and optimization • Knowledge transfer and staff training Deliverables: • Post-launch performance report • Training workshops for Monroe County staff • Ongoing support and maintenance plan Phase 6:Warranty A 30-day website warranty post-launch, during which we will address any bugs, technical issues, or unforeseen functionality gaps against the agreed to scope of work. Key Activities: • Website launch and performance monitoring • Final usability and accessibility testing • Post-launch maintenance and optimization • Knowledge transfer and staff training 2184 Deliverables: • Post-launch performance report • Ongoing support and maintenance plan Phase 7:Continuous Improvement&Technical Maintenance A 30-day website warranty post-launch, during which we will address any bugs, technical issues, or unforeseen functionality gaps against the agreed to scope of work. Key Activities: • Ongoing performance monitoring and optimization • Security updates and patches • Technical support and issue resolution • CMS content management • Feature enhancements and iterative development • Performance reporting Deliverables: • Four (4) week technical maintenance sprint cycles • Quarterly feature request releases • Ongoing website personalization and conversion rate optimization Phase 8:Consumer Data Consent and Website Personalization Prior to the website launch, Contractor will implement a robust consumer data consent framework and the ControlTower digital experience platform to enhance user engagement while ensuring compliance with privacy regulations. Our approach will align with the County's commitment to transparency, user trust, and data-driven optimization. Key Activities: • Consult with Red Clover Advisors on consent settings • Set up OneTrust account and settings 2185 • Implement OneTrust on https://fla-keys.com website • Implement ControlTower on https://fla-keys.com website • Present website personalization strategy • Implement website personalization campaigns • Provide ongoing website personalization services and conversion rate optimization Deliverables: • Set up OneTrust and ControlTower • Launch website personalization campaigns • Provide ongoing website personalization and conversion rate optimization 2186 ATTACHMENT B - MONTHLY FEE, RATES, DISCLAIMERS AND LIMITATIONS OF LIABILITY Monroe County TDC Website Redesign Project 1. Compensation Structure MMGY Global (hereinafter called Contractor) proposes a structured fee model based on project milestones and an optional monthly fee for ongoing support, optimization, and enhancements for Monroe County, Florida (hereafter called County). The proposed fees include fixed project costs for each phase and an hourly rate for additional services beyond the agreed-upon scope. This compensation structure covers a period beginning March 1, 2025 and expiring September 30, 2028. 2. Project-Based Fees Project Phase Timeline Cost Discovery March 2025 $30,000 Definition April 2025 $30,000 Design May 2025 - June 2025 $140,000 Development June 2025 - August 2025 $160,000 Deployment September 2025 $40,000 Warranty October 2025 Included Total 17 Months 1 $400,000 3. Continuous Improvement &Technical Maintenance Post-launch,Contractor will provide ongoing support for website maintenance, content updates, performance monitoring, and optimization. DEFINITION OF CONTINOUS IMPROMVEMENT&TECHNICAL MAINTENANCE SERVICES SERVICES INCLUSIVE OF MAINTENANCE FEE COUNTY WEBSITE The services and pricing provided in this proposal are specific to the following website: https://fla-keys.com TECHNICAL MAINTENANCE 2187 Website maintenance is intended to be allocated for the ongoing care and support of the website base code,features and functionality. Website maintenance items are considered to be tasks that require four (4) hours or less of creative or development time to accomplish. For any task requiring more than four (4) hours of creative or development time, Contractor will provide a written project estimate and will require County approval before proceeding. Examples of maintenance items that will be included in this scope of work: • Minor bug fixes • Monitoring and addressing site performance • Updates to links • Updates to copy • Minor CMS updates not exceeding 4 hours of development time • Addressing 404 page errors • Communicating emergency information County will communicate all maintenance requests via email, and Contractor will keep an ongoing request status document for review and collaborative prioritization on a bi- weekly status call. Maintenance hours must be used in the month they are allocated. Hours cannot roll-over or be used prior to the beginning of the month where they are allocated. Hours will be billable in 30-minute increments with a one hour minimum. Maintenance items are performed during normal business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday). If County requests work outside of the website maintenance scope of work outlined in this agreement,County will be provided a written project estimate for approval prior to any overage work being completed. New website work is considered a non-maintenance request and will be estimated in accordance with the website feature requests guidelines defined below. Contractor assumes no responsibility for problems resulting from County or third-party changes to the original code base not implemented by Contractor development team. Any work to repair County or third-party changes to the original code base will be considered a non-maintenance request and will follow definitions of services provided below. 2188 DEFINITION OF NON-MAINTENANCE SUPPORT SERVICES SERVICES OUTSIDE OF MAINTENANCE REQUIRING ADDITIONAL ESTIMATING WEBSITE FEATURE REQUESTS Requests made to Contractor exceeding four (4) hours development time to accomplish changes will be considered to be website feature requests to the existing website and are not considered under the website maintenance agreement. Website feature requests made by County will be estimated by Contractor for time to complete work, timing to implement changes and cost. County will have the opportunity to review and approve project estimates prior to work being completed and billed. Examples of website feature requests that would be considered outside of the scope of technical maintenance: • Design and development of new page types • Design and development of new content modules • Significant modifications of existing page types that exceed 4 hours of creative or development time • Significant modifications of existing modules that exceed 4 hours of creative or development time • Significant modifications of CMS that exceed 4 hours of development time • Addition of any new third-party integrations If County requests work outside of an approved website feature project estimate or work that is caused, either in whole or in part, by County or a third party and requires Contractor support, County will be provided a written project estimate for approval prior to any overage work being completed. NON-TECHINCAL MAINTENANCE REQUESTS AND OVERAGES Out of scope work shall be billed the rate of $165 per hour for any project management, creative, development, quality assurance and system administrator hours outside of the monthly maintenance fee during normal business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday) billable in 30-minute increments with a one hour minimum. Out of scope maintenance 2189 required outside of normal business hours will be billed at $200 per hour. All additional maintenance charges will be approved by County via a separate project estimate. EXPEDITED MAINTENANCE SUPPORT Web maintenance support requiring expedited service and timelines will incur a 25% rush fee based on the estimated value of the maintenance costs. The rush fee will be billed incrementally regardless of whether the expedited maintenance work was in or out of scope. This excludes work required to restore the site during an outage. WEBSITE OUTAGES AND EMERGENCY SUPPORT OUTAGES DURING NORMAL BUSINESS HOURS A website outage is defined as the website being inaccessible or offline. In the event that an outage is caused, either in whole or in part, by County or a third party and requires support during regular business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday), County will be billed at an hourly rate of $175 per hour, billable in 30-minute increments with a one hour minimum. Emergency support during normal business hours is considered outside of website maintenance and will be billed incrementally to the monthly website maintenance fee. Contractor will move quickly to address any outages during normal business hours that may occur, but cannot guarantee website uptime or the speed and timing by which the website may be restored. OUTAGES OUTSIDE OF NORMAL BUSINESS HOURS In the event that an outage is caused, either in whole or in part, by County or a third party and requires support after regular business hours (9am - 6pm Eastern Standard Time / 8am - 5pm Central Time / 6am - 3pm Pacific Time, Monday through Friday), County will be billed at an hourly rate of $200 per hour, billable in 30-minute increments with a one hour minimum. To minimize any down time during an after hours outage or error,this agreement provides for up to five (5) hours of support time that does not require specific County approval and will be billed based on actual hours of support. For any emergency support that requires more than five (5) hours of development time, Contractor will provide a written project estimate and will require County approval before proceeding. In the event 2190 that Contractor is unable to secure written approval for additional development support, Contractor assumes no responsibility for extended outages or errors. In the event that it is determined that the solution to restore the website must be executed by the County or third party, Contractor time invested in researching and diagnosing the problem is billable. Emergency after hours support is considered outside of monthly website maintenance and will be billed incrementally to the monthly website maintenance fee. Contractor will move quickly to address any outages outside normal business hours that may occur, but cannot guarantee website uptime or the speed and timing by which the website may be restored. COUNTY RESPONSIBILITIES For the purposes of Contractor the above services, County agrees to provide Contractor with access to its website and clearly communicate website continuous improvement and technical maintenance and feature requests. Additionally, it is the expectation of Contractor that County will attend scheduled meetings, provide timely feedback and approvals in order to efficiently address needs across all channels. Continuous Improvement and Technical Maintenance Cost Technical Maintenance $1,000/month Continuous Improvement $6,500/month Total $7,500/month 4. Estimated Website Hard Costs All third-party expenses related to the project are the responsibility of the County and will be billed through at cost by Contractor.Vendor costs are variable, at the discretion of the third-party and not the Contractor. Hard Costs Estimated Costs Website Hosting (Hard Cost) $12,000 (annual) Domain Addresses (DNS) $250 (annual) Security Certificate (SSL) $250 (annual) 5. Consumer Data Consent and Website Personalization Contractor will provide ongoing support for website consumer data consent and website personalization through the ControlTower digital experience platform. 2191 Contractor will implement a consent management framework for the County that 0) complies with emerging consumer privacy legislation, and (2) fully leverages client's performance capabilities. CONTRACTOR RESPONSIBILITIES 1. One (1) single-domain implementation of a standard consent management framework developed in consultation with the certified privacy professionals at Red Clover Advisors; 2. Integration of OneTrust software with Google Consent Mode and Google Tag Manager to maximize measurement capabilities; 3. Initial annual privacy &consent audit; 4. Review of the consent management framework implementation before launch; 5. Recurring annual privacy& consent audit; 6. Ongoing maintenance of the consent management framework as new legislation emerges and troubleshooting as needed COUNTY RESPONSIBILITIES 1. Providing written approval for consent management and privacy compliance services 2. Purchasing OneTrust consent management platform software for website domain (https://fla-keys.com) 3. Approving suggested cookie categorization Contractor has partnered with Red Clover Advisors to provide these services and relies on the legal advice of the certified privacy professionals (CIPP/US/E/A)at Red Clover Advisors to approve a consent management framework that is compliant with applicable legislation. Contractor makes no,and disclaims any,representations or warranties of any kind,express or implied, with respect to the compliance advice provided by Red Clover Advisors. Disclaimer of Warranties: By agreeing to this scope of work, County understands and acknowledges that Contractor relies on the legal advice and counsel of the certified privacy professionals at Red Clover Advisors to ensure the consent management framework complies with data privacy legislation. Disclaimer of Consequential Damages: Contractor has no liability with respect to the deliverables, services, or its other obligations under this Agreement or otherwise for consequential,exemplary, special, incidental, or punitive damages (including without 2192 limitation loss of profits and the cost of cover) however caused and on any theory of liability,whether in breach of contract, negligence, strict liability, misrepresentation, or any other torts even if Contractor has been advised of the possibility of such damages. Limitations of Remedies and Liability: County's sole remedy for any breach of this Agreement by Contractor is corrections of nonconformities. Contractor's total liability to County for any reason and upon any cause of action arising out of the Services, including without limitation, breach of contract, negligence, strict liability, misrepresentations, and other torts, is limited to privacy compliance and consent management fees paid to Contractor by the County during the twelve (12) months immediately preceding the events giving rise to the liability. Contractor will develop and implement an instance of Contractor's ControlTower digital experience platform (DXP) on fla-keys.com on behalf of County. MMGY will setup, administer, maintain and manage ControlTower and website personalization campaigns from September 1, 2025 and expiring on September 30, 2028 ControlTower will include the following components: • Consent Management via OneTrust • Consumer Profiling o Anonymous Profiling o Known Profiling • Segmentation o Profile o Session o Consent o Visitor Behavior o UTMs • Data Collection o Events o Fields o Forms • A/B Testing • Website Personalization o Targeted Content o Banners o Modals o Fly-In • Email Integration 2193 Contractor Responsibilities • Set up instance of ControlTower • Integration of OneTrust consumer data consent platform • Map fla-keys.com data collections to ControlTower • Connect ControlTower and CDP to fla-keys.com website • Set up user roles and permissions • Configure consent management • Build consumer segments • Build and execute website personalization campaigns and goals • Integrate ControlTower with email service provider • Ongoing maintenance and management of ControlTower • Set up and billing through OneTrust and Amazon Web Services (AWS) • Provide billing backup receipts for ControlTower hosting County Responsibilities • Provide project estimate approval • Collaborate with Contractor on implementation • Pay OneTrust and Amazon Web Services (AWS) billed by Contractor • Update website privacy policy and terms and conditions Consumer Data Consent and Website Personalization Estimated Costs Consent Management Platform (CMP) $19,000 (annual) ControlTower Platform Software $60,000 (one time) ControlTower Platform and Website Personalization $75,000 (annual) Management ControlTower Amazon Web Services (AWS) Hosting $15,000 (annual) ControlTower Annual Maintenance Agreement $15,000 (annual starting year two) 2194 6. Invoicing Schedule* *All third-party expenses related to the project are the responsibility of the County and will be billed through at cost by Contractor. Vendor costs are variable, at the discretion of the third-party and not the Contractor. .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................. Invoicing Date Services Provided Invoice Total Fiscal Year 2024/2025(10/1/24-9/30/25) March Website Discovery Phase $30,000 April Website Discovery Phase $30,000 May Website Design Phase $70,000 ..........J.u.n.e Website...DeSL.......n...P.ha.Se...................................................................................................................................................................................................................................................... g $70,000 July Website Development Phase $80,000 August Website Development Phase $80,000 Consumer Data Consent $19,000 September Website Deployment $40,000 Fiscal Year 2024/2025 Total $419,000 Fiscal Year 2025/2026(10/1/25-9/30/26) October Website Warranty Included Fiscal Year 2025/2026 Continuous Improvement $6,500 ControlTower Platform $60,000 Website Personalization Management $6,250 Website Hosting, DNS, SSL $1,500 ControlTower Hosting $1,250 November Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 2195 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 December Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 January Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 February Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 March Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 2196 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 April Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 May Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 June Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 July Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 2197 Website Hosting $1,000 ControlTower Hosting $1,250 August Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Consumer Data Consent $19,000 Website Hosting $1,000 ControlTower Hosting $1,250 September Technical Maintenance $1,000 Fiscal Year 2025/2026 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Fiscal Year 2025/2026 Total $270,500 Fiscal Year 2026/2027(10/1/26-9/30/27) October Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 ControlTower Annual Maintenance $15,000 Website Personalization Management $6,250 Website Hosting, DNS, SSL $1,500 ControlTower Hosting $1,250 2198 November Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 December Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 January Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 February Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 March Technical Maintenance $1,000 2199 Fiscal Year Continuous Improvement $6,500 2026/2027 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 April Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 May Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 June Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 July Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 2200 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 August Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Consumer Data Consent $19,000 Website Hosting $1,000 ControlTower Hosting $1,250 September Technical Maintenance $1,000 Fiscal Year 2026/2027 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Fiscal Year 2026/2027 Total $226,500 Fiscal Year 2027/2028(10/1/27-9/30/28) October Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 ControlTower Annual Maintenance $15,000 Website Personalization Management $6,250 Website Hosting, DNS, SSL $1,500 2201 ControlTower Hosting $1,250 November Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 December Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 January Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 February Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 2202 March Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 April Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 May Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 June Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 July Technical Maintenance $1,000 2203 Fiscal Year Continuous Improvement $6,500 2027/2028 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 August Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Consumer Data Consent $19,000 Website Hosting $1,000 ControlTower Hosting $1,250 September Technical Maintenance $1,000 Fiscal Year 2027/2028 Continuous Improvement $6,500 Website Personalization Management $6,250 Website Hosting $1,000 ControlTower Hosting $1,250 Fiscal Year 2027/2028 Total $226,500 2204 Annual Invoice Summary Annual Totals Fiscal Year 2024/2025 (10/1/24 - 9/30/25) $419,000 Fiscal Year 2025/2026 (10/1/25 - 9/30/26) $270,500 Fiscal Year 2026/2027 (10/1/26 - 9/30/27) $226,500 Fiscal Year 2027/2028 (10/1/27 - 9/30/28) $226,500 Agreement Total $1,142,500 2205 ETHICS HfC"S CLA1JS.F, SWORY S'T,%TF RIFENT TJl°' 1fEIR ORDINANCE NO,. 1l11.1 91901 Hugh McConnell ---- _ --------warrants that he/it has not employed,retained or otherwise had act on his/its behalf any former County officer or employee in violation of Section 2 of Ordinance No. 10-1990 or any County oifficer.or employee in violation of Section 3 of Ordinance No. 10-1990. For breach or violation of this provision the County may, in its discretion, terminate this Agreement without liability and may also, in its discretion, deduct. from the Agreement or purchase price, or otherwise recover, the full amount of any fee, commission,percentage, gift, or consideration,paid to the former County officer or employee. &x" hr73 9 W 80t,S re PLC .. .... .. Suite 400 (Signature) Overland Park,Kansas 66204 USA 8ifi.472,5988 December 1'2 2024 Global 45-40'94535 (Date) STATE OF IL 111 a COUNTY OF .........._... .. �' Subscribed and sworn to (or affirmed)before me, by means oPa physical presence or ❑ online notarisation, on , -_� •" ?' .. -- (Date)by �. _..__ ..^ l. ,. (name of affiant). He/She is personally known to me or has produced ........_............{type of identification)as identification. N(YFARY P.J 1311C ,. My commission expires: OMB-MCP FORM 44 JESSI�CA MARGAR:EETgBOEN=Rotary Public-State Ahy l�ppointment Expires 43 2206 lid NON COLLIJSION AFFIDAVI'T Hugh McConnell— of the city of Overland Park ,according to law on my oath, and under penalty of perjury,depose and say that: I am Chief Financial Officer of the ............. ................... Agency of MMGY Global, LLC the Proposer making the Proposal for the project described in the Notice of Request for Competitive Solicitations for: M"rS4 I SEROCES M UR FOR ONROE COUNTY TO� IST and that I executed the said Proposal with -4p�.P'M"r'4�T.-Lr.04P'4"r-'4T full authority to-d--o so; and 1. The prices in this Proposal have been arrived at independently without collusion, consultation,communication or agreement for the purpose of restricting competition,as to any matter relating to such prices with any other Proposer or with any competitor; 2. Unless otherwise required by law, the prices which have been quoted in this Proposal have not been knowingly disclosed by the Proposer and will not knowingly be disclosed by the Proposer prior to Proposal opening,directly or indirectly,to any other Proposer or to any competitor; 3. No attempt has been made or will be made by the Proposer to induce any other person, partnership or corporation to submit, or not to submit, a Proposal for the purpose of restricting competition; and 4. The statements contained in this affidavit are true and correct, and made with full knowledge that Monroe County relies upon the truth of the statements contained in this affidavit in awarding agreements for said project. MMGY GLOBAL, LLC 7309 W.80th Street I'— ................................................. Suite 400 Overland Park,Kansas 66204 (Signature of Proposer) USA 816,472.5988 December 12,2024 Global 454094535 (Date) STATE OF: COUNTY Subscribed and sworn to(or affirmed)before me,by means of4physical presence or 0 online notarization, on -—----------rze ( Date) by 410,� mrrow o -,(name of affiant). He/She is personally known to me or has produced 'g,A V-- -----(type of identification) as identification. a NOTARY PUIAIC My Commission EExpires 4 t 1 Q 02-7 .......... JESSICA MARGARET 80EN Notary Public-State of Kansas My A —7 ppointment Expires 42�L2 42 2207 llu I)IR tl(;-FR E E ^rOt'.KPLACIIILlKORAI The undersigned vendor in.accordance with Florida Statute 287.087 hereby certifies that: MMIGY Global, LLC, e of Business} 1. Publishes a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2. Informs employees about the dangers of drug abuse in the workplace,the business's policy of maintaining a drug-free workplace, any available drug counseling, rehabilitation and employee assistance programs,and the penalties that may be imposed upon employees for drug abuse violations. 3. Gives each employee engaged in providing the commodities or contractual services that are under Proposal a copy of the statement specified in Subsection 1.04. 4. In the statement specified in Subsection 1, notifies the employees that, as a condition of working on the commodities or contractual services that are under Proposal,the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation of Chapter 893 (Florida Statutes), or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five(5) days after such conviction. 5. Imposes a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employee's community,or any employee who is so convicted. 6. Makes a good faith effort to continue to maintain a drug-free workplace through implementation of this Section. As the person authorized to sign the statement, I certify that this Agency complies fully with the above requirements. December 12, 2024 ..........- . ........ ........... Proposer's Signature Date STATE OF: 6Tn SZ S Subscribed and sworn to (or affirmed)before me,by means of�'physical presence or El online notarization,on__I' ��P q�j...........fdate)by HA c�,� (name of afflant). He/She is personally known to me or has produced ......... u- (type of identification) as identification. ..........-------. .............. U N)u__BI LIC. My Commission Expires: I MMGY GLOBAL, LLG 7309 W.80th Stleat 44 Suite 400 JESSICA MARGARET WEN Ove0and Park,Kansas 66204 Notary Pa b0c.. State of Karp USA My APPointment Expires 816.47Z5988 [ ig L (31obal 454094535 2208 12U PVBI �JTY ICRI $ - EN . .............nE..... -XATEMW -T "A person or affiliate who has been placed on the convicted vendor list following a conviction for public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to ,public entity, may not be awarded or perform work as a CONTRACTOR, supplier, subcontractor,or CONTRACTOR under a contract with any public entity,and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list." I have read the above and.state that neither Hugh McConnell _.,,,,,,,___.,,(Respondent's name) nor any Affiliate has been placed on the convicted vendor list within the last 316 months. (Signature) MMGY GLOBAL, LLC 7309 W.8oth Street Suite 400 Overiand Park,Kan8as 6620,; Date: December 12,2024 USA ............ 816-472.6988 '11obal 464094535 STATE OF: S as— COtNTY OF: ............... Subscribed and sworn to(or affirmed)before me, by means of Mphysical,presence or [I online notarization, on 6e. bfIf-14P091-t (date), by HAAh &Winv, (name of affiant). He/She is personally known to me or has produced (type of identification),as identification. NOTA �Y PUBLIC My Commission Expires: w. It )ISJQOQ� [JESSICA MARGARET 30EN Notary Public state of M My = y Appointment Expires I 45 2209 121 I L 01147AL 13,11 Ii,"FEIWENCE FORM A.Vendors claiming a local preference according to Ordinance 023-2009,as amended by Ordinance 004-2015 must complete this form. Name of Bidder/Respondet. _N/A Date: 1.Does the:vendor have a valid receipt for the business tax paid to the Monroe County Tax Collector dated at least one year prior to the notice of request for bids or proposals? , (Please furnish copy.) 1 Does the vendor have a physical business address located within Monroe County from which the vendor operates or performs business on a day to day basis that is a substantial component of the goods or services being offered to Monroe County'? jhe physical business address must be registered as its principal place of business with the Florida Department of State for at least one year prior to the notice of request for bid or proposal.) List Address: Telephone f�umber ................. B.Does the vendor/prime contractor intend to subcontract 50%or more of the goods,services or construction io local businesses meeting the criteria above as to licensing and location? If ycs,please provide: 1.Copy of Receipt of the business tax paid to the Monroe County Tax Collector by the subcontractor dated at least one year prior to the notice or request for bid or proposal. 2.Subcontractor's physical business address within Monroe County from which the subcontractor operates: (The physical business address must be registered as its principal place of business with the Florida Department of State for at least one year prior to the notice of request for bids or proposals) Tel.Number Address Print Name: Signature and Title of Authorized Signatory for Bidder/Responder STATE OF COUNTY OF On this-day of 20 before me,by means of 0 physical presence or C1 ontine notarization,the undersigned notary public,personally appeared known to me to be the person whose name is subscribed above or who produced­ ......--as identification,and acknowledged that he/she is the person who,executed the above Local Preference Form for the purposes therein contained. My commission expires: Notary Public (Sea]) Print Name 46 2210 IZ� VENDOR CERTIFICATION REGARDING SCRUTINIZED CO!LP—ANJESLISTS Project Description(s) VVEBSITE DEVELOPMENT SERVICES FOR MONROE COUNTY TOURIST DEVELOPMENT COUNCIL ............ ......... Respondent Vendor Name: MMGY Global, LLC. ......................... .................... Vendor FEIN: 454094535 Vendor's Authorized Representative Name and Title: Hugh McConnell,CFO Address: 7309 W 80th Street,Suite 400 — ---------- City: Overland Park, State: KS Zip: 66204 -—---------- Phone Number: Email Address! newbussiners@mmgy,global.com Section 287,135, Florida'Statutes prohibits a company from bidding on, submitting a proposal for, or entering into or renewing a contract for goods or services of any amount if; at the time of contracting or renewal,the company is on the Scrutinized Companies that Boycott Israel List,created pursuant to Section 215.4725,Florida Statutes,or is engaged in a Boycott of Israel. Section 287.135,Florida Statutes,also prohibits a company &orn bidding on,submitting a proposal for,or entering into or renewing a contract for goods or services of$1,000,000 or more,that are on either the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector Lists which were created pursuant to s. 215.473, Florida Statutes,or is engaged in business operations in.Cuba or Syria. As the person authorized to sign on behalf of Respondent,,I hereby certify that the company identified above in the Section entitled "Respondent Vendor Name"is not listed on the Scrutinized Companies that Boycott Israel List or engaged in a boycott of Israel and for Projects of$1,000,000 or more is not listed on either the Scrutinized Companies with Activities in Sudan List.the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List,or engaged in business operations in Cuba or Syria. I understand that pursuant to Section 287.135,Florida'Statutes,the submission of a Use certification may subject company to civil penalties, attorney's fees, and/or costs. I further understand that any contract with the County may be terminated,at the option of the County, if the company is-found to have submitted a false certification or has been placed on the Scrutinized Companies that Boycott Israel List or engaged in a boycott of Israel or placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List or been engaged in business operations in Cuba or Syria. Certified By: Hughmcconnell who is authorized to sign on Authorized f of thSigna e above referenced comp .............. iture: Print Name:-Hugh McConnell ................... Title: ,Chief Financial Officer Note:The List are available at the following Department of Management Services Site: rl,� di',',crh'n hru Plq o,,qdo�,, ........... I'll,.................. State of Kansas County of Johnson Subscribed and sworn to(or affirmed)before me MMGY GLOBAL, LLC day of 20 I-) f 7309 W.80th StmAt NS Suite 400 by Overland Park,Kansas 66204 T AL— USA 816.472.6988 J E 32 Sg If MIARGARET B EN, Notary Public Global 45409:4535 My Commission Expires 1111512027 47 JESSICA MARGARET BOEN Notary Public- State of anzas My Appointment Expires 2211 12J AFFIDAVIT ATTESTING TO NONCOERCIVE CONDUCT FOR LABOR OR SERVICES Entity/Vendor Name- M!MiGY Global, LLC. ............ Vendor FEIN: 45-4094535 Vendor's Authorized Representative: (Name and Title) Address: 7309 VV 80th Street, Suite 400 ................................... ........ ............... City: Overland Park State: KS Zip: _66204 11.......................................................................................- ------------ ...................... Phone Number: 816.300.5173 Email Address: newbusines,s@mmgyglobal.com . 11.-- -............... ......................... As a nongovernmental entity executing, renewing, or extending a contract with a government entity, Vendor is required to provide an affidavit under penalty of perjury attesting that Vendor does not use coercion for labor or services in accordance with Section 787.016, Florida Statutes. As defined in Section 787.06(2')i(a), coercion means- 1. Using or treating to use physical force against any person; 2. Restraining, isolating, or confining or threating to restrain, isolate, or confine any person without lawful authority and against her or his will; 3. Using lending or other credit methods to establish a debt by any person when labor or services are pledged as a security for the debt, if the value of the labor or services as reasonably assessed is not applied toward the liquidation of the debt, the length and nature of the labor or service are not respectively limited and defined; 4. Destroying, concealing, removing, confiscating, withholding, or possessing any actual or purported passport, visa, or other immigration document, or any other actual or purported government identification document, of any person; 5. Causing or threating to cause financial harm to any person; 6. Enticing or luring any person by fraud or deceit; or 7. Providing a controlled substance as outlined in Schedule I or Schedule 11 of Section 89�3.03 to any person for the purpose of exploitation of that person. As a person authorized to sign on behalf of Vendor, I certify under penalties of perjury that Vendor does not use coercion for labor or services in accordance with Section 787.06�. Additionally, Vendor has reviewed Section 787,06, Florida Statutes, and agrees to abide by same, Certified By: Huglh McConnell who is authorized to sign on behalf of the above referenced company. Authorized Sign attire:—',,-,-,-,1'1;k .................... .... .......... JESSICA MARGARET WEN Print Name. H Notary Public-State of KInsas ._..-gh,,M,cConn'le.1111 - Title: Chief Financia�Off I i cer My Appointment Expires ............................................... 9 MMGY GLOBAL, L.L State of Kansas--- County of Johnson 48 7309 W.801th Street Subscribel and sworn to(or affirmed)before me Suite 400 this day of 20 Overland Park,Kansas 6,6204 USA y 816,472.5988 b a +Ak; Global 454094535 kS51CA MARGA��k-'ET SOEN, Notary Public My Commission Expires 11/15/2027 2212 124 DATE(MMIDDIYYYY) ACOR" CERTIFICATE OF LIABILITY INSURANCE 9/25/2025 2/4/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CONTACT PRODUCER Lockton Companies,LLC NAME: 444 W.47th St.,Ste.900 PHONE FAX Kansas City MO 641 1 2-1 906 E-MAILo Ext: A/C No (816)960-9000 ADDRESS: 1CCasuG1ockton.com INSURER(S)AFFORDING COVERAGE NAIC# INSURER A:American Casualty Company of Reading,PA 20427 INSURED MMGY GLOBAL,LLC INSURER B:The Continental Tnsurance Company 35289 1541180 7309 W.80TH,SUITE 400 INSURER C:Valley Forge Tnsurance Company 20508 OVERLAND PARK KS 66204 INSURER D AXIS Insurance Company 37273 INSURER E:Transportation Tnsurance Company 20494 INSURER F:Federal Insurance Company 20281 COVERAGES CERTIFICATE NUMBER: 21381505 REVISION NUMBER: XXXXXXX THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICY NUMBER MM/DDIYYW W MMIDD/ YY A X COMMERCIAL GENERAL LIABILITY Y N 7094373023 9/25/2024 9/25/2025 EACH OCCURRENCE $ 1,000,000 � OCCUR DAMAGE S( RENTED CLAIMS-MADE PREMISES Ea occurrence) ccurrence) $ 1,000,000 MED EXP(Any one person) $ 15,000 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 POLICYEl JE � LOC PRODUCTS-COMP/OP AGG $ 2,000,000 OTHER: $ C AUTOMOBILE LIABILITY Y N 7094372809 9/25/2024 9/25/2025 COMBINED SINGLE LIMIT $ Ea accident 1,000,000 ANY AUTO BODILY INJURY(Per person) $ XXXXXXX OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS XXXXXXX Xr HIRED Xr NON-OWNED PROPERTY DAMAGE $ XXXXXrXXr AUTOS ONLY AUTOS ONLY Per accident $ XXXXXXX B X UMBRELLA LIAB X OCCUR Y N 7094375600 9/25/2024 9/25/2025 EACH OCCURRENCE $ 10,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $ 10,000,000 DED RETENTION$ $ XXXXXXX WORKERS COMPENSATION PER C AND EMPLOYERS'LIABILITY N 7094373636 9/25/2024 9/25/2025 X STATUTE OER E YIN 7094374074 9/25/2024 9/25/2025 ANY PROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ 1,000,000 OFFICER/MEMBER EXCLUDED? N N I A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 D CYBER/E&O/MEDLA N N P-001-000221115-06 9/25/2024 9/25/2025 $5M LIMIT/$50K OR IOOK SIR F CRIME J06461293 10/26/2024 9/25/2025 $2M LTMTT/$15K SIR DESCRIPTION OF OPERATIONS/LOCATIONS I VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) THE MONROE COUNTY BOCC IS NAMED AS ADDITIONAL INSURED AS RESPECTS TO LIABILITY COVERAGES CAUSED,IN WHOLE OR IN PART,BY THE ACTIVITIES PERFORMED BY OR ON BEHALF OF THE NAMED INSURED WHERE ALLOWED BY LAW AND AS REQUIRED BY WRITTEN AGREEMENT, SUBJECT TO POLICY TERMS,CONDITIONS AND EXCLUSIONS. I F DA ( CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 21381505 THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN THE MONROE COUNTY BOCC ACCORDANCE WITH THE POLICY PROVISIONS. 1 100 SIMONTON STREET KEY WEST FL,33040 AUTHORIZED REPRIESENTATI �j VT ©19884015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD 2213 DATE(MIN1011LTYY°M" 1 CERTIFICATE OF LIABILITY INSURANCE 9/2 r2sD25 2/4/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON I THE CERTIFICATE IHOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING IINSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT'-. If the certificate holder is an ADDITIONAL INSURED,the policy(lies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsement s PRODUCER 'I ockt n,C.`onipnie 1.LC CO EaCT 444 W,47t1T St,,Ste,'900 PHONIC "N Kati City MO 64112-1900 E-ANIAIL ( '1h')960-9000 ADDRESS; kcasu@locklon.com IINSURFE 2 s AFFORDING COV RA09 NAIc'# INSURER A;A ner1Can Casualty Conipany tTI"Reading,PA 20427 INS1541180 U h1fwICIY'GI.OBA1,,I,LC INSURER 8;The C ontinental In'SUranle,C onT an 35289 7309 W',801 1,SUITE 400 INSURER C Valley Forge Insurance Company 20508 OVE ELAND PARK NHS 66204 INSURER o:AXIS Insurance Company 3727' INSURER E.Transportation In..sUra^wnce oin an. 2 9) 4 INSURER F:Federal Insuran "e CaCIm a'rt 20281 COVERAGES CERTIFICATE NUMBER. 21381 05 REVISION NUINABER: Xxxxxxx. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT'OR OTHER DOCUMENT WIITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH(POLICIES,LIMIIITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, N INSURANCE ALI /YY� LIMITSLTR rYPE CF I) VD POLICY NUMBER POLICY OY FF POLICY I L4Y A COMMERCIAL GENERAL xLIABILITY Y N 704374II23 9t25/2024 9/2,5/2025 EACH OCCURRENCE S 1,00(,000 DAMAGE TO RENTED CLAIMS1ADl n OCCUR rumra S GEN'L AGGREGATE LIMITAPIPIIIISPEW G. ERA I. GATE S 2,ClCICI,�IC)CI PCL ICY� �JE � "A� LC�C� PRODUCT'S-CCMAPIOP AGO 2,4I�CIm000 OTIHEW m C AUTOMOBILE LIABILITY � COMBINED SINGLE LIMIT Y I'+N � 7C1�94T7"2'��'I:I9 9d,�5d2fP24 9f25/2tI2.5 5 ANY AUTO BODILY INJURY(Par Person) m y OWNED SCHEDULED BODILY INJURY(Par WeAenl) AUTOS ONLY AUTOS ��� . AUTEOS ONLY AUTOS ONL-OWNEDY � °����ro DAM�AO.E.. $ x]C9C9Cxxx.... B X UMBRELLA LIAB OCCUR Y N 7(19437'5600 (P25/2 D24 9/25/2025 EXCESS LIAR CLAIMS-MADE AGGREGATE ATE I II,000 CIC ..DEC... RIETENI"DRDN .xxxxX . WORKERS COMPENSATION' N c � SIRTLITE �RrH- C" AND EMPLOYERS'LIABILITY 70 D4T73636 9a2512024 9/25/2025 E YfN 7II94374CI74 9(25s2ID24 9/2.5/2C625 ANY (IRO RIE rORR.. K ILI1U�WEXEC.A,I"IMRVPE� ,, a,MI M A E.L EACH ACCIDENT S 1 CNCIC:I 00C (Mandatory in NH) I� E L r1Is�EASE. E YLOYEIr S 1 000 UUU 1 as,describe tinder EL1E PCLLILT0SCIFIMON OF OPPANTIONS I ASE $ 1.000.000 D, CYBER/EaSI (MEDIA N N P-001-000221.I15-06 9d25/2024 9/25/2025 F CRIME J064 129'3 1II/2612024 9/25/2025 $2M Limir/S'151C Slit. DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES gACOR D 1e1,AdditionaO Rornarks SchoduMe,may be attactod IM moro apsi Is required) THE MONROE COUNTY h"B(:CC IS NAI'vtED AS t`I DD[TI ANAL INSURED AS RESPECTS TO LIABILITY COVERAGES CAUSED,IN WHOl,E OR III PART„F.C1O THI ACTIVITIES PERFORMED BY OR ON BEHALF OF THE NAMED INSURED WHERE ALLOWED BY LAW AND AS REQIUIRETD BY'WRITTEN'AGREEMENT, SUBJECT TO POLICY TERMS,CONDITIONS AND EXCLUSIONS, BY CERTIFICATE HOLDER CANCELLATION SHOULD ANY CF THE ABOVE DESCRIBED POLICIES BE CANCELLED(BEFORE 138115Q85 THE EXPIRATION DATE THEREOF„ NOTICE 'WILL BE DELIVERED IN 22EII 1160I RCII C'C94J 1°I" I C7Cm"C:'. ACCORDANCE WITH THE POLICY PROVISIONS. I100 SIMONTON STREET IC.E ".1..h CJ4tl AUTHORIZEDREPRESENTATv r 0Ia . tC-19115" 0115 AICORCI CORPORATION. All rights reserved. ACORCI 25(20161013) The ACORCI'mime and logo able registered marks of ACORD 2214