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Disjtujof! Disjtujof!Ivsmfz! Ebuf;!3136/1:/16!21;11;14! Ivsmfz .15(11( 4671 4672 4673 LOCASER-01VBARBER DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE 9/4/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CONTACT PRODUCER NAME: PHONEFAX Associated (847)427-8400(847)427-3430 (A/C, No, Ext):(A/C, No): 1701 Golf Road #3-700 E-MAIL assocagencies@associated.cc Rolling Meadows, IL 60008 ADDRESS: INSURER(S) AFFORDING COVERAGENAIC # Continental Casualty Company20443 INSURER A : INSURED American Casualty Company of Reading PA20427 INSURER B : Insight LPR, LLC Travelers Casualty Insurance Company of Americ 19046 INSURER C : 9190 Priority Way West Dr XL Specialty Insurance Co37885 INSURER D : Suite 300 Indianapolis, IN 46240 Lloyds Of London85202 INSURER E : INSURER F : COVERAGESCERTIFICATE NUMBER:REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSRADDLSUBRPOLICY EFFPOLICY EXP TYPE OF INSURANCEPOLICY NUMBERLIMITS LTRINSDWVD(MM/DD/YYYY)(MM/DD/YYYY) 1,000,000 A COMMERCIAL GENERAL LIABILITY X EACH OCCURRENCE$ DAMAGE TO RENTED 300,000 CLAIMS-MADEOCCUR X GL 607855168210/31/202410/31/2025 $ PREMISES (Ea occurrence) X 5,000 MED EXP (Any one person)$ 1,000,000 PERSONAL & ADV INJURY$ 10,000,000 GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE$ PRO- 2,000,000 XX POLICYLOC PRODUCTS - COMP/OP AGG$ JECT OTHER:$ COMBINED SINGLE LIMIT 1,000,000 B AUTOMOBILE LIABILITY $ (Ea accident) X ANY AUTO BUA 607855167910/31/202410/31/2025 BODILY INJURY (Per person)$ OWNEDSCHEDULED AUTOS ONLYAUTOSBODILY INJURY (Per accident)$ PROPERTY DAMAGE HIREDNON-OWNED (Per accident)$ AUTOS ONLYAUTOS ONLY $ 5,000,000 C XX UMBRELLA LIABOCCUR EACH OCCURRENCE$ CUP-8S671273-23-NF10/31/202410/31/2025 5,000,000 EXCESS LIABCLAIMS-MADE X AGGREGATE$ 0 DEDRETENTION$ $ PEROTH- WORKERS COMPENSATION A X STATUTEER AND EMPLOYERS' LIABILITY Y / N 70185621224/8/202510/31/2025 1,000,000 ANY PROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT$ N / A N OFFICER/MEMBER EXCLUDED? 1,000,000 (Mandatory in NH) E.L. DISEASE - EA EMPLOYEE$ If yes, describe under 1,000,000 DESCRIPTION OF OPERATIONS belowE.L. DISEASE - POLICY LIMIT$ CrimeELU200645-2410/31/202410/31/2025 Aggregate5,000,000 D Cyber LiabilityACS133882410/31/202410/31/2025 Each/Aggregate5,000,000 E DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) General Liability Coverage includes the following: -Errors & Omissions -Wrongful Repossession -Repossessed Auto -Drive-Away -On-Hook - Each $1,000,000 Limit SEE ATTACHED ACORD 101 CERTIFICATE HOLDERCANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Monroe County Board of County Commissioners ACCORDANCE WITH THE POLICY PROVISIONS. 1100 Simonton Street Key West, FL 33040 AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03)© 1988-2015 ACORD CORPORATION. All rights reserved. 4674 The ACORD name and logo are registered marks of ACORD LOCASER-01VBARBER AGENCY CUSTOMER ID: 19 LOC #: Page of 11 ADDITIONAL REMARKS SCHEDULE AGENCYNAMED INSURED Insight LPR, LLC Associated 9190 Priority Way West Dr Suite 300 POLICY NUMBER Indianapolis, IN 46240 SEE PAGE 1 CARRIERNAIC CODE SEE PAGE 1SEE P 1 EFFECTIVE DATE: SEE PAGE 1 ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, ACORD 25Certificate of Liability Insurance FORM NUMBER:FORM TITLE: Description of Operations/Locations/Vehicles: Employee Theft: $5,000,000/$50,000 Deductible Forgerty or Alteration: $5,000,000/$50,000 Deductible Inside the Premises: $5,000,000/$50,000 Deductible Outside the Premises: $5,000,000/$50,000 Deductible Computer Fraud: $5,000,000/$50,000 Deductible Funds Transer Fraud: $5,000,000/$50,000 Deductible Money Order & Counterfeit Money: $5,000,000/$50,000 Deductible Clients Property: $5,000,000/$50,000 Deductible Funds Transfer Fraud - False Pretenses: $50,000/$15,000 Deductible 30 Days Notice of Cancellation; Except 10 Days for Non-Payment of Premium General Liability and Auto Liability Blanket Additional Insured as requested by written contract. ACORD 101 (2008/01)© 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD 4675 4676 4677 4678 4679 467: 4681 4682 4683 4684 4685 4686 4687 4688 4689 Monroe County Attorney Approved as to Form And Legal Sufficiency Donald Townsend, Jr. Assistant County Attorney Date: Sep 03,2025, 11:49 am 468: Product End-of-Life Notice Cisco public End-of-Sale and End-of-Life Announcement for the Cisco Nexus 3524-X, 3548-X © 2021 Cisco and/or its affiliates. All rights reserved. Page 1 of 5 4691 Contents Overview 2 End-of-life milestones 3 Product part numbers 4 Product migration options 4 For more information 5 Overview © 2021 Cisco and/or its affiliates. All rights reserved. Page 2 of 5 4692 EOL14467 - Amended Cisco announces the end- of-sale and end-of-life dates for the Cisco Nexus 3524-X, 3548- X.The last day to order the affected product(s) is January 31, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract. 9ƓķΏƚŅΏƌźŅĻ ƒźƌĻƭƷƚƓĻƭ Table 1.End-of-life milestones and dates for the Cisco Nexus 3524-X, 3548-X Milestone Definition Date End-of-Life Announcement The date the document that announces the end of sale and end of August 2, 2021 Date life of a product is distributed to the general public. End-of-Sale Date: The last date to order the product through Cisco point-of-sale January 31, 2022 HW mechanisms. The product is no longer for sale after this date. Last Ship Date: The last-possible ship date that can be requested of Cisco and/or May 1, 2022 HW its contract manufacturers. Actual ship date is dependent on lead time. End of SW Maintenance The last date that Cisco Engineering may release any final software January 31, 2023 Releases Date: maintenance releases or bug fixes. After this date, Cisco HW Engineering will no longer develop, repair, maintain, or test the product software. End of Vulnerability/Security The last date that Cisco Engineering may release a planned January 30, 2025 Support: maintenance release or scheduled software remedy for a security HW vulnerability issue. End of Routine Failure The last-possible date a routine failure analysis may be performed January 31, 2023 Analysis Date: to determine the cause of hardware product failure or defect. HW End of New Service For equipment and software that is not covered by a service-and-January 31, 2023 Attachment Date: support contract, this is the last date to order a new service-and- HW support contract or add the equipment and/or software to an existing service-and-support contract. End of Service Contract The last date to extend or renew a service contract for the product. April 28, 2026 Renewal Date: HW Last Date of Support: The last date to receive applicable service and support for the January 31, 2027 HW product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. HW = Hardware OS SW = Operating System Software App. SW = Application Software © 2021 Cisco and/or its affiliates. All rights reserved. Page 3 of 5 4693 tƩƚķǒĭƷ ƦğƩƷ ƓǒƒĬĻƩƭ Table 2.Product part numbers affected by this announcement End-of-Sale Product Product Description Replacement Product Replacement Product Additional Information Part Number Part Number Description N3K-C3524-X-SPL3 Nexus 3524x, 24 10G N3K-C3524P-XL Nexus 3524-XL 24 - Ports, L3 Promotion SFP+ ports, Enhanced, Extended Memory N3K-C3524-X-SPL3A Nexus 3524x, 24 10G N3K-C3524P-XL Nexus 3524-XL 24 - Ports, L3 Algo Boost SFP+ ports, Enhanced, Promotion Extended Memory N3K-C3524P-10GX Nexus 3524x, 24 10G N3K-C3524P-XL Nexus 3524-XL 24 - Ports SFP+ ports, Enhanced, Extended Memory N3K-C3524P-10GX= Nexus 3524x, 24 10G N3K-C3524P-XL= Nexus 3524-XL 24 - Ports SFP+ ports, Enhanced, Extended Memory N3K-C3548P-10GX Nexus 3548-X 48 N3K-C3548P-XL Nexus 3548-XL 48 - SFP+ ports, Enhanced SFP+ ports, Enhanced, Extended Memory N3K-C3548P-10GX= Nexus 3548-X 48 N3K-C3548P-XL= Nexus 3548-XL 48 - SFP+ ports, Enhanced SFP+ ports, Enhanced, Extended Memory N3K-C3548-X-SPL3 Nexus 3548-X 48 N3K-C3548P-XL Nexus 3548-XL 48 - SFP+ ports, Enhanced, SFP+ ports, Enhanced, L3 (Promo) Extended Memory N3K-C3548-X-SPL3A Nexus 3548-X 48 N3K-C3548P-XL Nexus 3548-XL 48 - SFP+ ports, Enhanced, SFP+ ports, Enhanced, L3 + AlgoBoost Extended Memory (Promo) N3K-C3548P-10GX++ Nexus 3548-X 48 N3K-C3548P-XL Nexus 3548-XL 48 - SFP+ ports, Enhanced SFP+ ports, Enhanced, (TAA) Extended Memory tƩƚķǒĭƷ ƒźŭƩğƷźƚƓ ƚƦƷźƚƓƭ Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html. Customers may be able to continue to purchase the Cisco Nexus 3524-X, 3548-X through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos. Service prices for Cisco products are subject to change after the product End of Sale date. © 2021 Cisco and/or its affiliates. All rights reserved. Page 4 of 5 4694 The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html . CƚƩ ƒƚƩĻ źƓŅƚƩƒğƷźƚƓ For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos- eol-policy.html. For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html. To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications. Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative. Printed in USA C51-2601851-00 10/21 © 2021 Cisco and/or its affiliates. All rights reserved. Page 5 of 5 4695 OMNIA Partners to public sector procurement. Our immense purchasing power and industry-leading suppliers have produced a comprehensive portfolio of cooperative contracts and partnerships, making OMNIA Partners the most valued and trusted resource for organizations nationwide. Through the economies of scale created by OMNIA Partners, our participants now have access to an extensive portfolio of competitively solicited and publicly awarded agreements. The lead agency contracting process continues to be the foundation on which we are founded. OMNIA Partners is proud to offer more value and resources to state and local government, higher education, K-12 education,and non-profits. Who Can Use OMNIA (Public Sector) Contracts? OMNIA Partners membership is open to all public sector end-user entities, including: Local Governments K-12 Entities Higher Education Entities State Agencies Contract Name: OMNIA Partners -Cyber Security Solutions and Associated Products & Services Contract Number: #R200803 Lead Agency: Region IV Term: October 1, 2020 September 30, 2023 Option to renew for two (2) additional one-year periods through September 30, 2025 Awarded Manufacturers OMNIA Partners TD SYNNEX Contract #R200803 covers all Palo Alto Networks products, plus all other vendor product lines available at TD SYNNEX. TD /authorizations are required for participation, in addition to any requirements specific to Public Sector or this contract. Contract Pricing: Pricing & Discounts / Product Offering TD SYNNEX Corporation offers the following Palo Alto Networks products and services at a fixed discount percentage off the commercial published pricelist (MSRP): Palo Alto Networks Product Category Discount % off MSRP/List Hardware and On-Premise Software, Cloud Security 20% Cloud Services 15% Service Packages 10% Demisto & Prisma Public Cloud 5% All Others 5% Non-Discounted Products 0% Additional Product Offering Additional Product Offering Full catalog Full catalog --Discount % off MSRP/List:Discount % off MSRP/List: In addition to Palo Alto Networks products,TDSYNNEX is offering OMNIA Partners Contract pricing for the more than 1,400 IT manufacturers & AuthoriIT manufacturers & Authorized Service Providers thatzed Service Providers thatTDTDSYNNEX carries on our line card.SYNNEX carries on our line card. Contract Pricing (NTE Contract Pricing (NTE NotNot--toto--Exceed)Exceed) Four percent (4%) off MSRP/List Four percent (4%) off MSRP/List All manufacturing lines, (unless noted in *Exceptions below) Exceptions Exceptions --Two percent (2%) off MSRP/ListTwo percent (2%) off MSRP/List-Chromebooks, HP SmartBuys, Lenovo TopSeller Products &all other promotionally priced products, APC, Asus, Cisco, Cisco, Crucial, Google, Global Knowledge Training, Microsoft Software, NEC, Netmotion, Seagate, & F5 4696 Additional Product Offering -Services: In addition to the Palo Alto Networks branded services priced in the categories above, additional Professional Services may be provided byTDSYNNEX Authorized Service Providers at 4% off MSRP. Services are often opportunity specific and MSRP pricing will be provided to the requesting Agency within a Statement of Work. Professional Services/Line Card: Professional Services may be performed under the contract byTDSYNNEX Authorized Service Providers. Please reach out to: fieldservices@synnex.com with any questions. Link to the Services Line card here. Dealer / Value-Add Reseller (VAR) is free to offer additional discounts from the established contract price. Authorized Dealer Program TD SYNNEX offers a Dealer Program that provides select reseller partners the ability to sell to OMNIA members using this contract. The Dealer is authorized to invoice the OMNIA PARTNERS member and accept payment on behalf of TD SYNNEX, subject to the following requirements: Dealer quote will include the OMNIA contract price and your cost from TD SYNNEX End-user pricing can NOT exceed the OMNIA Contract Price but can be discounted by the Dealer Dealer must identify all OMNIA quotes and orders toTDSYNNEX. Quotes can be obtained at Omnia@tdsynnex.com Both the End-user and Dealer POs should reference OMNIA Contract number #R200803 Dealer is responsible for maintaining a copy of these POs for audit purposes for up to 3 years following the date of that sale. Reseller must have a current account in good standing at TD SYNNEX and signed Dealer Agreement. To participate, please send request to OMNIA@TDSYNNEX.com TD ons/authorizations are required for participation. TD SYNNEX Contacts Team Contact: OMNIA@TDSYNNEX.com Website: https://www.synnexcorp.com/us/govsolv/omnia/ Contract Sales Reporting Authorized Dealer must provide a usage report for all OMNIA contract sales invoiced during the prior month no later than the 5th day of the following month. Reports shall be submitted through the GOVSolv Reporting Portal located here: https://www.synnexcorp.com/us/govsolv/monthly-contract-reporting/ The required reporting template can be downloaded in the Reporting Portal. Resellers are required to submit reports monthly, even if there have been on sales under the contract. Resellers are notrequired to upload a blank template for months with no sales. Contract Fee Authorized Dealer is responsible for the payment of the administrative fee to TD SYNNEX, by the 15th day of the month. Contract Administrative fee: 2% Partners contract members. Participating manufacturers are encouraged to provide special pricing that offsets this Contract Fee. ACH/Wire transfer is the preferred method. Email omnia@tdsynnex.comto request instructions. Payment by check accepted & should be sent to the following address: TD SYNNEX Corporation Contracts OMNIA #R200803 SCM5551293 39 Pelham Ridge Drive, Greenville, SC 29615 4697 10ZIGADVANCED INDUSTRIAL AMER.COM ASG TECHNOLOGIES GROUP, INC. COMPUTER 1PASSWORD AMERICAN INDUSTRIAL SYSTEMS ASPECT SOFTWARE, INC. ADVANCED INPUT DEVICES, INC. INC. 203 TRADING LLC ASSA ABLOY RESIDENTIAL GROUP, DBA ADVANCED AMERICAN MICROSYSTEMS LTD. INC. DBA YALE 22MILES INPUT SYSTEMS AMERICAN PRISON DATA SYSTEMS RESIDENTIAL ASSOCIATION FOR 2CRSI ADVANCED INTELLIGENCE THE BLIND & AMERICAN TECHNICAL FURNITURE 2K ADVANCED METAL SOLUTIONS. - STRATEGIC VISUALLY 321GOCHECK INC. AMERICAN TELECONFERENCING ASSET PANDA 3 BALD, LLC DBA DRONE U ADVANCED PROGRAMS, INC SERVICES, LTD DBA ASUS 3DCONNEXION ADVANCED VM SOLUTIONS PREMIERE GLOBAL ASUSTOR 3M ADVANTAGE ADLS AMERICAN WELL CORPORATION AT&T 3S SYSTEM TECHNOLOGY INC. ADVANTECH TECHNOLOGIES AMICO ACCESSORIES ATDEC 6CLICKS NETWORKS ADVMICRO AMPEDUP! NETWORKS ATEL 6WIND ADVOCAT TECHNOLOGIES INC. AMPERE ATEN TECHNOLOGY 65BIT SOFTWARE LIMITED ADVOCAT.AI AMPHENOL TCS ATERA 7Signal SOLUTIONS INC. AEC UPS AMPLIFORCE ATSIGN 802 SECURE / LOCH AEGEX TECHNOLOGIES LLC AMPLIVOX SOUND SYSTEMS, LLC ATTO TECH 888 DIGITAL "AERO-SPACE SOUTHWEST, INC." AMWELL AUDIOCODES 8 X 8 INC.. AEVOE CORP AMX AUDIOFETCH, INC. 911INFORM AFCO SYSTEMS, INC. AMZER AURORA MULTIMEDIA CORP. AFL IG LLC DBA AFL HYPERSCALE ANCHORE AUSLOGICS A-DATA AG GRID LTD ANDREA ELECTRONICS AUTEL ROBOTICS USA LLC A&T SYSTEMS, INC. - MP AG ANTENNA GROUP, LLC ANTOP AUTHEN2CATE, LLC AAT DATA AGARI DATA, INC. ANY.CLOUD AS AUTHLOGICS PART OF CURVE A2C SERVICES LTD AGOSTO INC. ANYDESK GROUP A2C SERVICES LTD DBA CIRCULAR ANYWHERE365AUTHOMIZE AIC COMPUTING AIRESPRING AOHWV AUTODESK AACIS INVESTMENTS, INC. DBA AIRGAIN, INC. AOPEN AMERICA INC.AUTOMATION ANYWHERE ALPHAGRAPHICS AIRGAP NETWORKS AP GLOBAL INC. DBAAUTOPILOT WORKFLOW AAEON SOLUTIONS AIRISTA APARAVI AAVA MOBILE AUVIK AIRSHIP INDUSTRIES APRYSE SOFTWARE ABBYY USA CORPORATIONAVANQUEST NORTH AMERICA INC. AIRSLATE, INC. ABSOLUTE SOFTWARE ACCESSORIES POWERAVAYA AIRTAME INC. ACALVIO TECHNOLOGIES AOC AVAGO AKITIO ACCELTEX APC AVAIL FORENSICS AKULAR ACCESS CHANNEL APOGEE INC. DBA KANEXAVANQUEST ALCATEL-LUCENT ENTERPRISES ACCESS DATA CORPORATION APORETO, INC.AVCOMM ALE USA INC. ACCORDO INC. APPAEGISAVEPOINT ALERATEC ACCORTEC INC. APPENTUS TECHNOLOGIESAVER INFORMATION INC. ALERT LOGIC, INC. ACCUKNOX APPGUARD INC.AVERMEDIA TECHNOLOGIES INC. ALGO COMMUNICATION ACCUTECH DATA SUPPLIES PRODUCTS LTD. APPLE AVIVA SOLUTIONS INC. ACECAD DIGITAL CORP ALGOSEC APPOMNI INC.AVOCOR ACER ALIENVAULT APPRIVER, LLCAVSYSTEM SP. J. ACHIEVE UNITE ALIVE STUDIOS, LLC APPVIEWX, INC.AVTEQ ACHORE ALLGRESS, INC. APRICORNAWARENESS TECHNOLOGIES ACS CLOUD ALLIANCE CORPORATION APSTRA, INC.AXE DEEL LLC ACT-ON SOFTWARE ALLIED TELESIS APURA AXIAD – PUBSEC ACTIFI O ALLOCACOC CORP. USA AQARA AXIOM ACTION CS ALLOT AQUANTYAXIS ACTIONTECH (CAMBRIDGE) ALLROUND AUTOMATIONS AQUA SECURITYAXONIUS, INC. ACTIVE COUNTERMEASURES ALLSOP AQUA SYSTEMS INC.AXXONSOFT ACTIVISION ALPHAPOINTE ASSOCIATION FOR AR DATAAZIO ACTSOFT INC. THE BLIND ARBOR NETWORKSAZULLE ACUANT INC. ALTA LABS ARCLYTE TECHNOLOGIES, INC. ADA ALTAIR ENGINEERING ARCTERABACKBOX SOFTWARE ADAPTIVE PROTOCOLS, INC. DBA ALTARO LIMITED ARCTIC, INC.BALANCE BOX ADAPTIVA, INC ALTERYX ARCTIC WOLF NETWORKSBARCO ADDIGY, INC. ALTERNATIVE TECHNOLOGY AREA 1 SECURITY, INC.BARRACUDA ADDMASTER SOLUTIONS ARECA TECHNOLOGY CORP.BARRICAID ADE, INC. ALTIGEN COMMUNICATIONS ARES BASF CORPORATION ADESSO ALTOVA ARISTA NETWORKS BATTERY TC ADLINK TECHNOLOGY, INC. ALTRONIX CORP. ARLINGTON INDUSTRIES INC.BAY PRESS & PACKAGING (CM19) ADDON ALTUS INDUSTRIES ARLOBCD VIDEO ADMINWARE SOFTWARE PRIVATE ALURATEK LIMITEDARMORPOINTBCM TECHNOLOGY, INC. DBA BCM ALVARIA, INC. ADVANCED ADOBE ARMOR-X LTD AMAZON RESEARCH ADREM SOFTWARE, INC.ARTISIGHT AMBIR TECH BEAM LIVE ADVANCED DIGITAL SOLUTIONS ARVIZIO AMBULANT INT’LBEAM MOBILE ARXSCAN AMCREST INDUSTRIES, LLC ADVANCED ELECTRONIC DESIGN, BECRYPT INC. ASCOM WIRELESS SOLUTIONS INC.AMD BELKIN INTERNATIONAL ASC TECHNOLOGIES © 2025 TD SYNNEX Corporation. All rights reserved. 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PIONEER ONVIEW REVOLUTION ACOUSTICS PULSE SECURE PITNEY BOWES ONWARD BRANDS REVVER PUPPET LABS, INC. PIVOT TECHNOLOGY SERVICES ONYX GRAPHICS INC. RFID-STRATEGIC CORP. PURPLE WIFI LTD OPEN-E RGB SPECTRUM PIVOT3 PYRAMID TIME - STRATEGIC OPEN TEXT RGNETS PIVOTAL SOFTWARE INC. OPENGEAR RH BUSINESS TRADING LLC PLANAR Q6 INTELLIGENCE, LLC OPSWAT RIBBON COMMUNICATIONS PLATINUM TOOLS QLIK OPTICON, INC. RICHWOODS TECHNOLOGY PLAYSEAT QLOGIC (MARVELL) OPTOMA RICOH PLDS USA INC. QMULUS ORACLE RIGADO PLIOPS QNAP ORACLE COMM RINGCENTRAL-RAW MATERIAL PLIXER LLC QNEXT ORBIC RINGCENTRAL, INC. PLUG-IN STORAGE SYSTEMS, INC. QOMO LLC ORDERCUBE RING, LLC PLUGABLE TECHNOLOGIES QPCS ORDR, INC. RISE K12 PLUMGRID, INC. QUALCOMM ORESUS INC. RISKOPTICS PLURALSIGHT QUALITY COMPUTER ORIONVM INC. RISO-STRATEGIC ACCESSORIES INC. PLUS TECHNOLOGIES, LLC ORTRONICS RITTAL QUALYS, INC. PMC WIRELESS ASSOCIATES OSNEXUS RIVERBED QUAM NICHOLS COMPANY PNY OTHER WORLD COMPUTING, INC. RIVERSIDE TECHNOLOGIES, INC. QUANMAX USA INC. PODIUM DATA INC. OTTERBOX RIVET NETWORKS LLC QUANTA POLARIS DEVELOPMENT CORP. OUTPOST SECURITY ROBERT BOSCH TOOL QUANTUM POLARITY.IO, INC. OVERLAND CORPORATION INC. QUARK POLYWELL COMPUTERS OWL LABS ROCKETBOT QUATRRO POS ROCKET.CHAT QUICK QUALITY CABINETS POSDATA, INC., A DIVISION OF PACKAGING STRATEGIES, INC. ROCKSTAR GAMES CONTROL SOLUTIONS, QUICKEN INC. PAESSLER GMBH ROCSTORAGE INC. INC. QUICKET SOLUTIONS PALMER DIGITAL GROUP ROCWARE POSIFLEX QUOTIENT, INC. PALO ALTO NETWORKS ROKU, INC. POSIT WORKBENCH QUMU PANASONIC ROOFTOP POSTURITE LTD. QUMULO PANDA DISTRIBUTION, INC. ROSE ELECTRONICS POWERGISTICS/G. D. ROBERTS & QUNIFI LIMITED PANDUIT RPOST CO. INC. PANNIN TECHNOLOGIES, LLC RSTAR PRADEO RGB SPECTRUM PANORAMA ANTENNAS, INC. RT SALES, INC. R-GO PANZERGLASS RTECH SOLUTIONS © 2025 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners. 46:3 2908966-25 | 061025 R200803_Updated 2025_07_16 RUCKUSSENSORWORKS SOLIDGM SUMAR INTERNATIONAL, INC. RUGGED PROTECTION, INC. SENTINEL TECHNOLOGIES, INC. SOLITON SYSTEMS SUMMA AMERICA LLC RUN.AI SENTRY BAY SONIC FOUNDRY INC. SUMOLOGIC SEPIO CYBER SONICWALL SUNBRITETV, LLC SACO ENTERPRISES INC. DBA SERVER TECHNOLOGY, INC. SONNET TECHNOLOGIES SUNSHINE COMPUTERS & PACTECH SOFTWARE INC. D/B/A SERVICE SONOS INNOVATION COMPUTERS SAFE SOFTWARE INC. SERVICE365 SONY SUPERBAI SAFETY VISION SERVICEPOINT365, LLC SOPHOS SUPERCOM, INC. SAGE PACKAGING SHAPE SECURITY, INC. SORACOM GLOBAL SUPERMICRO SAHARA PRESENTATION SYSTEMS SHAREGATE GROUP INC SOTEL SYSTEMS, LLC INC. DBA SUPERSONIC INC. SHAREPOINTXPERTS, LLC SOTER TECHNOLOGIES LLC CLEVERTOUCH SUPPECO SHARP SOUND SECURE SALAMANDER SUPPLIES DISTRIBUTORS SHASTA CLOUD, INC. SOURCE CODE SALMON AMERICA SURE PEOPLE SHELF SOURCE TCH SAMSONITE SUREPATH AI SHELTERZOOM SOURCING SAMSUNG SUSE SHURE SP CONTROLS, INC. SANDISK SWIFTPAGE ACT! LLC SHUTTLE COMPUTER INT SPA, LLC SANGOMA SYBA MULTIMEDIA INC. SIBLINGS INVESTMENT INC., DBA SPACEPOLE INC. SANMINA SYCOMP VANTEC THERMAL SPARKCOGNITION SANS DIGITAL SYMBOL SECURITY TECHNOLOGIES SPARKLE POWER SANUS SYNACOR, INC. SIC SALES & MARKETING INC. SPECOPS SOFTWARE USA INC. SANYO DENKI AMERICA, INC. SYNAMI LIMITED SIDOS SPECTRIO, LLC SAP AMERICA SYNERGY SKY SIEMON COMPANY SPECTRUM BUSINESS SAPIEN TECHNOLOGIES, INC. SYNITI SIEMONS SPECTRUM CORPORATION SAS SYNOLOGY SIERRA CIRCUIT REPAIR, INC. SPHERE TECHNOLOGY SATECHI SYSCLOUD ESS SIERRA WIREL SPICERS PAPER, INC. SAVANT TECHNOLOGIES LLC, DBA SYSDIG SIGNAGELIVE, INC. SPIN TECHNOLOGY GE LIGHTING, A SYSTIUM TECHNOLOGIES SIIG SPIRENT SAVANT COMPANY SYSTRAN SOFTWARE INC. SIMEON CLOUD SPK AND ASSOCIATES SAVIN SYXSENSE SIMPLIFI SPK RESOURCE SAVIYNT SINGLEWIRE SPOTIFY USA INC. SC HOLDINGS TAA PRODUCTS SK HYNIX SPLUNK SCALA TACTILE SKULLCANDY SPRACHT PRODUCTS SCALE COMPUTING TAG GLOBAL SYSTEMS LLC SKYEBROWSE SPRINT SCALEFLUX TAKE TWO SILICOM CONNECTIVITY SPRINXLE SCALEFUSION SOLUTIONS TAKE-TWO INTERACTIVE SQUARE ENIX INC. SCANTRON CORPORATION SOFTWARE, INC. SILICON POWER SQUARE INC. SCHEDMD TALEND SILVERSKY, INC. SSH COMMUNICATIONS SECURITY, SCHNEIDER ELECTRIC TALENT GRANT TECHNOLOGY INC. SIMPLY NUC, LLC INC. SCICHART LTD. TALK-A-PHONE CO SINGLEWIRE ST CYBERLINK CORP DBA GLOBAL SCIENCE LOGIC TAMR SIOS TECHNOLOGY CORP. PC DIRECT SCLERA TANGENT COMPUTER INC. SIPPIO STACKROX, INC. SCM MICRO TAOGLAS USA INC. SIXGILL STAMAR PACKAGING INC. / REMAN SCOOTER SOFTWARE INC. TARGUS SIYATA MOBILE STAR PRINTER SCOPESTACK TAUSIGHT SKB CASES - STRATEGIC STARLIGHT SCORE VISION TCPWAVE, INC. SKETCH STARTECH SCOSCHE TD SOURCING SKYKICK STARWIND SCREENBEAM INC. TE CONNECTIVITY SKYKIT STATIC CONTROL COMPONENTS SEAGULLSCIENTIFIC TEAM ONE NETWORKING, INC. SKYTECH USA LLC STRATIX SEAL SHIELD TEAM RESEARCH INC. SLASHNEXT STAYMOBILE VENTURE LLC SECLORE TEAMFUSION, INC. SMART TECHNOLOGIES STEADFAST INNOVATION SECTRIO TEAMPAY SMARTAVI STEELCASE, INC. SECULORE SOLUTIONS, LLC TEAMSABLE POS, INC. SMARTOPTICS STEMFUSE SECUREDATA, INC. TEC LIGHTING INC. SMK LINK STEP AHEAD SECURELOGIX CORPORATION TECH DEFENDERS SNAPT STIRLING COMMUNICATION SECURITY CAMERA WAREHOUSE SUPPLY TECHLOGIX NETWORX SNX/MFR PC RETURNS / REMAN SECURITY COVERAGE, INC. STL TECHNOMAD SOC PRIME SECURITY STUDIO STM BAGS, LLC TEGO CYBER SOCIAL SAFEGUARD INC. SECURONIX STONEFLY TEKLYNX SOFTWARE SOCKET COMMUNICATIONS SEGUE CORPORATION STORAGE MEDIA & SUPPLIES TEKNIKOS INC. SOCKET MOBILE SEGWAY INC. STORAGECRAFT TECHNOLOGY TELCLOUD SOFTLAYER TECHNOLOGIES, INC. CORP SEH TECHNOLOGY, INC. TELEDYNAMIC SOFTWARE & PERIPHERALS STORMAGIC SEIKO TELEEPOCH LTD SOFTWARE AG STRATEGIC INTERESTS SEISMIC LLC TELEPORT SOHNEN ENTERPRISES, INC. STRATEGIC SOURCING SEMOTUS TELTONIKA NETWORKS SOLARFLARE COMMUNICATIONS, STRATIX SENCHA INC. INC. TELTONIKA UNITED STATES INC. STRATOZEN SENCOR EUROPE, SPOL. S.R.O. SOLE SOURCE TECHNOLOGY, LLC TEMPEST LIGHTING, INC. STREAMVU INC. SENECA DATA DISTRIBUTORS, INC. SOLGARI TENERGY CORPORATION STRIKE SENGLED USA INC. SOLID STATE STORAGE TERADICI TECHNOLOGY STYECA SENNHEISER TERRAMASTERS © 2025 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners. 46:4 2908966-25 | 061025 R200803_Updated 2025_07_16 TES AMERICA, LLCTUFIN VICTORINOX WOOTCLOUD TEXTHELP INC. TURING VIDEO, INC. VICTORYVR WORKDAY TG3 ELECTRONICS INC. TWEELIN VIDIZMO WORKS 360, LLC DBA SPRINXLE TGRMN SOFTWARE TWISTLOCK, INC. VIEWSONIC WORKSPOT THALES ESECURITY TYAN COMPUTER CORPOR VIKING COMPUTER PARTS WORKWELL TECHNOLOGIES THE DIGITAL DECISION TYCON SYSTEMS, INC. VIKING ENTERPRISE SOLUTIONS WOWWEE THE ELEVATOR CHANNEL DBA 11 VIMEO WSO2 GIRAFFES U.S.GAMES DISTRIBUTION, INC. VINPOWER WSTDIGITAL THE JOY FACTORY UBI SOFT ENTERTAINMENT VIPRE SECURITY THE OLANDER COMPANY, INC. UBIX VIRCOM INC. X RITE THERMALTAKE TECHNOLOGIES UBZL VIRSAE X6D USA INC. THETA LAKE UC WORKSPACE VIRTANA XENCELABS THING TECH ULINE VISION XEROX THINKOWL ULTRALEAP VISIONEER XI3 CORPORATION THINKPARQ GMBH UNAVIS LLC VISIONTEK XILINX THINKWRITE TECHNOLOGIES LLC UNBW VISTA IT GROUP XINUOS, INC. DBA UNXIS, INC. THINPRINT UNC GROUP VISUAL LABS XOGO, INC. THOMAS REGOUT UNCOMMONX VIVACITY TECH PBC XYZPRINTING, INC. THREAD UNDER ARMOUR VIVINT, INC. THREATCOP UNIDOC HEALTH SOLUTIONS VIVOTEK YAGNA IQ INC. THREATLOCKER UNIFORM INDUSTRIAL CORP. VIZETTO YAMAHA THREATQUOTIENT INC. UNIGEN VIZIFLEX SEELS INC. YEALINK THRONMAX UNIMAX VMRAY YOSHINO TECH THUNDER NSI UNITECH VMWARE YUBICO TIDEBREAK, INC. UNITED DGI VOLODY TIGER-VAC INTERNATIONAL, INC. UNITED STATES LUGGAGE LLC VONAGE ZAGG INC. TIMUS NETWORKS UNITRENDS VONHOLZHAUSEN ZEPLIN TINES SECURITY SERVICES LTD UPDAPT VORP ENERGY, LLC ZERIFY TITAN CLOUD STORAGE UPSHOW VOTIRO ZEROSPAM TJ COMMUNICATIONS, INC. DBA URBAN ARMOR GEAR VOYAGER LABS ZETASETT TITAN RADIO URBAN FACTORY VU RYTE , INC. ZEWA, INC. TMAX DIGITAL INC. USA VISION SYSTEMS, INC. VUZIX CORPORATION ZIMPERIUM TMOBILE U.S. CELLULAR VWR INTERNATIONAL LLC ZOHO CORPORATION TMS USYSTEMS VXL INSTR ZOOM TOKENEX INC. UTIMACO INC. VZBLTY ZOTAC INTL TONE COMMANDER UVNETWORKS ZPE SYSTEMS TOOL4EVER WAITTIME ZPRO TOOLS4EVER V3GATE, LLC WALLBOARD ZSCALER TOOLFARM.COM, INC. V5 SYSTEMS, INC. WANDERA ZVT INC. TOOLS FOR SCHOOLS VADE / MTA MOVING WARNER BROTHERS ZYXEL TOP TECH CLOCKS VADE SECURE, INC. WASABI TORG VALCOM WASP TECH TORQ VALIDSOFT WATCHGUARD *New Fiscal Year 2025 Vendor TOSHIBA VANDER-BENDMANUFACTURING WEBROOT SW TOTAL MICRO/MOBILE LLC WEBWORKS INTERNATIONAL VARIDESK WEIGHTS AND BIASES TOTOWA SYSTEMS, INC. VARONIS PUBLIC SECTOR LLC WEIRDWARE VENDOR GROUP TP-LINK USA CORPORATION VARONIS SYSTEMS WEKA IO TRACEWELL SYSTEMS, INC. VASION PRINT WENGER BY GROUP III TRAINING PALO ALTO VAULT WESTERN DIGITAL TRANS COSMOS AMERICA VCE WESTERNTECHSYSTEMS INC. TRANSCEND VCOM INTERNATIONAL MEDIA WEVIDEO TRANSMOSIS CORP WHISTIC TRANSPORTATION MANAGEMENT VDO360 LLC WHITECANYON SOFTWARE, INC. SERVICES, INC. VEEAM WHOOP USA TRANSTECTOR VEEONE HEALTH WIDEPOINT TREMOLO SECURITY, INC. VEGA CLOUD WILLARD PACKAGING TRENDMICRO VELOCLOUD NETWORKS LLC WILLIAMS SOFTWARE ASSOCIATES TRENDNET VENTURA TECH GROUP INC. WILSON ELECTRONICS LLC TRIFORK VERACITY USA, INC. WIN LONG, USA LLC DBA TITANIUM TRIPP LITE VERBATIM TECHNOLOGIES TRIPWIRE INC. VERITAS WIND RIVER SYSTEMS TRNSTON NW VERIZON WINMAGIC TROY GROUP VERSA NETWORKS WINSTON INTERNATIONAL LTD. TRUCE SOFTWARE VERSATERM WIRELESS GUARDIAN, INC. TRUSTED KNIGHT VERTIGIS WIREMOLD/LEGRAND TRYTEN - STRATEGIC VERTIV WITFOO INC. TSECOND VG RUSH CORPORATION WITHINGS INC. TSITOUCH LLC VIAAS, INC. WOBBLEWORKS TSSLINK INC. VIAVI SOLUTIONS WOLTERS KLUWER HEALTH © 2025 TD SYNNEX Corporation. All rights reserved. TD SYNNEX, the TD SYNNEX Logo, TECH DATA, the TD Logo, SYNNEX, and the SYNNEX Logo are trademarks or registered trademarks of TD SYNNEX Corporation. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners. 46:5 2908966-25 | 061025 R200803_Updated 2025_07_16 Region 4 Education Service Center(ESC) Contract # R gps Effective:1, 20 46:6 Thefollowingdocumentscomprisetheexecutedcontractbetween Region 4 Education ServiceCenterand, effective1,20 Vendor Contract 46:7 BQQFOEJY!B! DPOUSBDU Uijt!Dpousbdu!3131cz!boe!cfuxffo! pousbdupsboeSfhjpo!5!Fevdbujpo!Tfswjdf!Dfoufs )Sfhjpo5!FTD*gpsuifqvsdibtfpgDzcfsTfdvsjuzTpmvujpotboeBttpdjbufeQspevdut'! Tfswjdft!uif!qspevdut!boe! RECITALS WHEREAS, Region 4 ESC issued Request for Proposals N Proposal Proposal andwishestoengage Contractor in providing the services/materialsdescribed in the RFP andProposal; WHEREAS,bothpartiesagreeandunderstandthefollowingpageswillconstitutetheContract between the Contractor and Region 4 ESC, having its principal place of business at 7145 West Tidwell Road, Houston, TX 77092. WHEREAS,Contractorincluded,inwriting,anyrequiredexceptionsordeviationsfromthese terms,conditions,andspecifications;anditisfurtherunderstoodthat,if agreedtobyRegion 4 ESC, said exceptions or deviations are incorporated into the Contract. WHEREAS,thisContractconsistsoftheprovisionssetforthbelow,includingprovisionsofall attachments referenced herein. In the event of a conflict between the provisions set forth below and those contained in any attachment, the provisions set forth below shall control. WHEREAS,theContractwillprovide thatanystateandlocalgovernmentalentities,publicand private primary, secondary and higher education entities, non-profit entities, and agencies for the may purchase products and services at prices indicated in the Contract upon the registration with OMNIA Partners. 1)Term of agreement.The term of the Contract is for a period of three (3) years unless terminated, canceled or extended as otherwise provided herein. Region 4 ESC shall have the right to renew the Contract for two (2) additional one-year periods or portions thereof. Region 4 ESC shall review the Contract prior to the renewal date and notify the Contractor of Region ctor may elect not to renew by providing three hundred sixty-(365) notice to Region 4 ESC. Notwithstanding the expiration of the initial term or any subsequent term or all renewal options, Region 4 ESC and Contractor may mutually agree to extend the term of this Agreement. Contractor acknowledges and understands Region 4 ESC is under no obligation whatsoever to extend the term of this Agreement. 2)Scope:Contractor shall perform all duties, responsibilities and obligations, set forth in this agreement, and described in the RFP, incorporated herein by reference as though fully set forthherein. 3)Form of Contract.The form of Contract shall be the RFP, theandBest and Final Offer(s). CONTRACT 1 46:8 4)Order of Precedence.In the event of a conflict in the provisions of the Contract as accepted by Region 4 ESC, the following order of precedence shall prevail: i.This Contract ii. iii. iv.RFP and any addenda 5)Commencement of Work. The Contractor is cautioned not to commence any billable work or provide any material or service under this Contract until Contractor receives a purchase order for such work or is otherwise directed to do so in writing by Region 4 ESC. 6)Entire Agreement (Parolevidence).The Contract, as specified above, represents the final written expression of agreement. All agreements are contained herein and no other agreements or representations that materially alter it are acceptable. 7)Assignment of Contract.No assignment of Contract may be made without the prior written approval of Region 4 ESC.Contractoris required to notify Region 4 ESCwhen any material change in operations is made(i.e. bankruptcy, change of ownership, merger, etc.). 8)Novation.IfContractor sells or transfers all assets or the entire portion of the assets used to perform this Contract, a successor in interest must guarantee to perform all obligations under this Contract. Region 4 ESCreserves the right to accept or reject any new party. A change of name agreement will not change the contractual obligations of Contractor. 9)Contract Alterations.No alterations to the terms of this Contract shall be valid or binding unless authorized and signed byRegion 4 ESC. 10)Adding Authorized Distributors/Dealers.Contractor isprohibited from authorizing additional distributors or dealers, other than those identified at the time of submitting their proposal, to sell under the Contractwithout notification and prior written approval from Region 4 ESC. Contractormust notify Region 4 ESC each time it wishes to add an authorized distributor or dealer. Purchase orders and payment can only be made to the Contractorunless otherwise approved byRegion 4 ESC. Pricing provided to members by added distributors or dealers must also be less than or equal to the pricing. 11)TERMINATION OF CONTRACT a)Cancellation for Non-Performance or Contractor Deficiency.Region 4 ESCmay terminate theContract if purchase volume is determinedto be low volumein any 12-month period. Region 4 ESCreserves the right to cancel the whole or any part of this Contract due to failure by Contractor to carry out any obligation, term or condition of the contract. Region 4 ESCmay issue a written deficiency notice to Contractor for acting or failing to act in any of the following: i.Providing material that does not meet the specifications of the Contract; ii.Providing work or material was not awarded under the Contract; iii.Failing to adequately perform the services set forth in the scope of work and specifications; iv.Failing to complete required work or furnish required materials within a reasonable amount of time; CONTRACT 2 46:9 v.Failing to make progress in performance of the Contract or giving Region 4 ESC reason to believe Contractor will not or cannot perform the requirements of the Contract; or vi.Performing work or providing services under the Contract prior to receiving an authorized purchase order. Upon receipt of a written deficiency notice, Contractor shall have ten (10) days to provide a satisfactory response to Region 4 ESC. Failure to adequately address all issues of concern may result in Contract cancellation. Upon cancellation under this paragraph, all goods, materials, work, documents, data and reports prepared by Contractor under the Contract shall immediately become the property of Region 4 ESC. b)Termination for Cause.If, for any reason,Contractorfails to fulfillitsobligation in a timely manner, or Contractorviolates any of the covenants, agreements, or stipulations of this Contract Region 4 ESCreserves the right to terminate the Contract immediately and pursue all other applicable remedies afforded by law.Such termination shall be effective by delivery of notice, to the Contractor, specifying the effective date of termination. In such event, all documents, data, studies, surveys, drawings, maps, models and reports prepared by Contractorwillbecome the property of the Region 4 ESC. If such event does occur, Contractor will be entitled to receive just and equitable compensation for the satisfactory work completed on such documents. c)Delivery/Service Failures.Failure to deliver goods or serviceswithin the time specified, or within a reasonable time period as interpreted by the purchasing agentor failure to make replacements or corrections of rejected articles/services when so requested shall constitute grounds for the Contract to be terminated. In the event Region 4 ESCmust purchase in an open market, Contractor agrees to reimburse Region 4 ESC, within a reasonable time period, for all expenses incurred. d)Force Majeure.If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon, and the obligation of the party giving such notice, so far as it is affected by such Force Majeure, shall be suspended during the continuance of the inability then claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch. The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or other industrial disturbances, act of public enemy, orders of any kind of government of the United States or the State of Texas or any civil or military authority; insurrections; riots; epidemics; landslides; lighting; earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests; restraint of government and people; civil disturbances; explosions, breakage or accidents to machinery, pipelines or canals, or other causes not reasonably within the control of the party claiming such inability. It is understood and agreed that the settlement of strikes and lockouts shall be entirely within the discretion of the party having the difficulty, and that the above requirement that any Force Majeure shall be remedied with all reasonable dispatch shall not require the settlement of strikes and lockouts by acceding to the demands of the opposing party or parties when such settlement is unfavorable in the judgment of the party having the difficulty. e)Standard Cancellation.Region 4 ESCmay cancel this Contract in whole or in part by providing written notice. The cancellation will take effect 30 business days after the other party receives the notice of cancellation. After the 30th business day all work will cease following completion of final purchase order. 12)Licenses.Contractorshall maintain in current status all federal, state and local licenses, bonds and permits required for the operation of the business conducted by Contractor.Contractor CONTRACT 3 46:: shall remain fully informed of and in compliance with all ordinances and regulations pertaining to the lawful provision of services under the Contract. Region 4 ESC reservesthe right to stop work and/or cancel the Contract license(s) expire, lapse, are suspended or terminated. 13)Survival Clause.All applicable software license agreements, warranties or service agreements that areentered into between ContractorandRegion 4 ESCunder the terms and conditions of the Contract shall survive the expiration or termination of the Contract.All Purchase Orders issued and accepted byContractorshall survive expiration or termination of the Contract. 14)Delivery.Conforming product shall be shipped within 7 days of receipt of Purchase Order. If delivery is not or cannot be made within this time period,the Contractormust receive authorization for the delayed delivery. The ordermay be canceledif the estimated shipping time is not acceptable.All deliveries shall be freight prepaid, F.O.B. Destination and shall be included in all pricing offered unless otherwise clearly stated in writing. 15)Inspection & Acceptance.If defective or incorrect material is delivered, Region 4 ESCmay make the determination to return the material to the Contractorat no cost to Region 4 ESC. TheContractoragrees to pay all shipping costs for the return shipment. Contractorshall be responsible for arranging the return of the defective or incorrect material. 16)Payments.Payment shall be made after satisfactory performance, in accordance with all provisions thereof, and upon receipt of a properly completed invoice. 17)Price Adjustments.Should it become necessary or proper during the termof this Contract to make any change in design or any alterations that will increase price,Region 4 ESCmust be notified immediately. Price increases must be approved by Region 4 ESCand no payment for additional materials or services, beyond the amount stipulated in the Contract shall be paid without prior approval. All price increases must be supported by manufacturerdocumentation, ora formal cost justification letter.Contractormust honor previous prices for thirty (30) days after approval and written notification from Region 4 ESC. It is the responsibility to keep all pricing up to date and on file with Region 4 ESC. All price changes must be providedto Region 4 ESC, using the same format as was provided and accepted in the proposal. Price reductionsmay be offered at any time during Contract. Special, time-limited reductions are permissible under the following conditions: 1) reduction is available to all usersequally; 2) reduction is for a specific period, normally not less than thirty (30) days; and 3) original price is not exceeded after the time-limit. Contractorshall offer Region 4 ESCany published price reduction during the Contract term. 18)Audit Rights.Contractorshall, at itssole expense, maintain appropriate due diligence of all purchases made by Region 4 ESC and any entity that utilizes this Contract. Region 4 ESC reservesthe right to audit the accounting for a period of three (3) years from the time such purchases are made.This audit right shall survive termination of this Agreement for a period of one (1) year from the effective date of termination. Region 4 ESCshall have the authority to conduct random audits of ContractorRegion 4 ESC's sole cost and expense. Notwithstanding the foregoing, in the event that Region 4 ESCis made aware of any pricing being offered that is materially inconsistent with the pricing under this agreement, Region 4 ESCshall have the ability to conduct an extensive audit of ContractorContractor CONTRACT 4 4711 sole cost and expense. Region 4 ESCmay conduct the audit internally or may engage a third- party auditing firm. In the event of anaudit, the requested materials shall be provided in the format and at the location designated by Region 4 ESC. 19)Discontinued Products.If a product or model is discontinued by the manufacturer, Contractor may substitute a new product or model if the replacement product meets or exceeds the specifications and performance of the discontinued model and if the discount is the same or greater than the discontinued model. 20)New Products/Services.New products and/or services that meet the scope of work may be added to the Contract. Pricing shall be equivalent to the percentage discount for other products. Contractormay replace or add product lines if the line is replacing or supplementing products, is equal or superior to the original products, is discounted similarly or greater than the original discount, and if the products meet the requirements of the Contract. No products and/or services may be added to avoid competitive procurement requirements. Region 4 ESC may require additions to be submitted with documentation from Members demonstrating an interest in, or a potential requirement for, the new product or service. Region 4 ESCmay reject any additions without cause. 21)Options.Optional equipment for products under Contract may be added to the Contract at the time they become available under the following conditions: 1) the option is priced at a discount similar to other options; 2) the option is an enhancement to the unit that improves performance or reliability. 22)Warranty Conditions.All supplies, equipment and services shall include manufacturer's minimum standard warranty and one (1) year labor warranty unless otherwise agreed to in writing. 23)Site Cleanup.Contractorshall clean up and remove all debris and rubbish resulting from their work as required or directed. Upon completion of the work, the premises shall be left in good repair and an orderly, neat, clean, safeand unobstructed condition. 24)Site Preparation.Contractorshall not begin a project for whichthe site has not been prepared, unless Contractor does the preparation work at no cost, or until Region 4 ESCincludes the cost of site preparationin a purchase order. Site preparation includes,but is not limited to: moving furniture, installing wiring for networks or power, and similar pre-installation requirements. 25)Registered Sex Offender Restrictions.For work to be performed atschools, Contractor agrees no employee or employee of a subcontractor who has been adjudicated to be a registered sex offender will perform work at any time when students are or are reasonably expected to be present. Contractoragrees a violation of this condition shall be considered a material breach and may result in the cancellation of the purchase order at discretion. Contractormust identify any additional costs associated with compliance of this term. If no costs are specified, compliance with this term will be provided at no additional charge. 26)Safety measures.Contractorshall take all reasonable precautions for the safety of employees on the worksite andshall erect and properly maintain all necessary safeguards for protection of workers and the public. Contractorshall post warning signs against all hazards created by its operation and work in progress. Proper precautions shall be taken pursuant to state law CONTRACT 5 4712 and standard practices to protect workers, general public and existing structures from injury or damage. 27)Smoking.Persons working under the Contract shall adhere to local smoking policies. Smoking will only be permitted in posted areas or off premises. 28)Stored materials.Upon prior written agreement between the ContractorandRegion 4 ESC, payment may be made for materials not incorporatedin the work but delivered and suitably stored at the site or some other location, for installation at a later date. An inventory of the stored materials must be provided to Region 4 ESCprior to payment. Such materials must be stored and protected in a secure location andbe insured for their full value by the Contractor against loss and damage. Contractoragrees to provide proof of coverage and additionally insured upon request. Additionally, if stored offsite, the materials must also be clearly identified as property of Region 4 ESCand be separated from other materials. Region 4 ESCmust be allowed reasonable opportunity to inspect and take inventory of stored materials, on or offsite, as necessary.Until final acceptance by Region 4 ESC, it shall be theContractor's responsibility to protect all materials and equipment. Contractor warrants and guarantees that title for all work, materials and equipment shall pass to Region 4 ESCupon final acceptance. 29)Funding Out Clause.AContract for the acquisition, including lease, of real or personal property is a commitment of current revenue only. Region 4 ESC retains the right to terminate the Contract at the expiration of each budget period during the term of the Contract and is conditioned on a best effort attempt by Region 4 ESCto obtain appropriate funds for payment of the contract. 30)Indemnity.Contractorshall protect, indemnify, and hold harmless both Region 4 ESC and its administrators, employees and agents against all claims, damages, losses and expenses arising out of or resulting from the actions of the Contractor,Contractoremployees or subcontractors in the preparation of the solicitation and the later execution of the Contract. Any litigation involving either Region 4 ESC, its administrators and employees and agents will be in Harris County, Texas. 31)Marketing.Contractoragrees to allow Region 4 ESCto use their name and logo within website, marketing materials and advertisement. Any use of Region 4 ESCname and logo or any form of publicity, inclusive of press releases, regarding this Contract by Contractormust have prior approval from Region 4 ESC. 32)Certificates of Insurance.Certificates of insurance shallbe delivered to the Region 4 ESC prior to commencement of work. The Contractorshall give Region 4 ESC a minimum of ten (10)prior to any modifications or cancellation of policies. The Contractorshall require all subcontractors performing any work to maintain coverage as specified. 33)Legal Obligations.It is Contractorsresponsibility to be aware of and comply with all local, state, and federal laws governing the sale of products/services and shall comply with alllaws while fulfilling the Contract. Applicable laws and regulation must be followed even if not specifically identified herein. CONTRACT 6 4713 4714 Appendix B TERMS & CONDITIONS ACCEPTANCE FORM SignatureontheOfferandContractSignatureformcertifiescompleteacceptanceoftheterms and conditions in this solicitation and draft Contract except as noted below with proposed substitute language (additional pages may be attached, if necessary). The provisions of the RFP cannot be modified without the express written approval of Region 4 ESC. If a proposal isreturnedwith modificationstothedraftContractprovisionsthatarenotexpresslyapproved in writing by Region 4 ESC, the Contract provisions contained in the RFP shallprevail. Check one of the following responses: Offeror takes no exceptions to the terms and conditions of the RFP and draft Contract. (Opuf;!Jg opof!bsf!mjtufe!cfmpx-!ju!jt!voefstuppe!uibu!op!fydfqujpot0efwjbujpot!bsfublfo/* Offerortakes thefollowing exceptions to the RFP and draft Contract. All exceptions must be clearlyexplained,referencethecorrespondingtermtowhichOfferoristakingexception and clearly state any proposed modified language, proposed additional terms to the RFP and draft Contract must beincluded: ( Sfhjpo!5!FTD!tibmm!cf!uif!tpmfkvehf!po!uif!bddfqubodf!pg!fydfqujpot!boe!npejgjdbujpot!boe!uif! efdjtjpo!tibmm!cf!gjobm/ If an offer is made with modifications to the contract provisions that are not expressly approved in writing, the contract provisions contained in the RFP shall prevail.) Section/PageTerm, Condition, or Exception/Proposed ModificationAccepted Specification(For Region 4 No exceptions taken in Region 4 contract Exceptions indicated pertainedtoOMNIA Partnersandwere addressed 4715 4716 4717 FMJNJOBUF VOFYQFDUFE!DPTUT )* Efwjdf.Bt.B.Tvctdsjqujpo!EbbT Gmfyjcmf!Ufdiopmphz!Qspdvsfnfou TZOOFY!Efwjdf.bt.b.Tvctdsjqujpo!)EbbT*!qsphsbn!fobcmft!zpv!boe! PQUJNBM zpvs!dvtupnfst!up!tjnqmz!boe!jofyqfotjwfmz!cvoemf!uifjs!ibsexbsf0 VTFS!FYQFSJFODF tpguxbsf0tfswjdf!offet!joup!b!tvctdsjqujpo.cbtfe!bhsffnfou/! Bwbjmbcmf!jo!uif!VT!boe!Dbobeb-!uif!TZOOFY!EbbT!qsphsbn! fodpnqbttft!nboz!uzqft!pg!dmjfou!efwjdft!jodmvejoh!eftlupqt-! opufcpplt-!ubcmfut-!3.jo.2t-!iboeifmet-!boe!npsf/!Ifsft!ipx!EbbT! GSFFEPN dbo!ifmq!zpv!boe!zpvs!dvtupnfst!nblf!ufdiopmphz!fbtz!up!cvz!boe! UP!TDBMF!VQ!PS!EPXO esjwf!npsf!cvtjoftt/ Fbtz!up!tfmm-!fbtz!up!fyfdvuf Cvjme!zpvs!pxo!EbbT!tpmvujpo!wjb!pvs ufdiopmphz!qmbugpsn Npefso!tvctdsjqujpo!pggfsjoh!xjui!tvjuf pg!tfswjdft!boe!efwjdft!tqboojoh!uif csfbeui!pg!uif!TZOOFY!mjof!dbse Gvmm!sfwfovf!po!uif!jojujbm!usbotbdujpo!boe cvjmu!jo!sfgsfti!dzdmft Bcjmjuz!up!pggfs!npouimz!qbznfout!up!zpvs foe!dvtupnfst!wt/!vq.gspou!dbqjubm!pvumbzt Dvtupnj{fe!tpmvujpot!vojrvf!up!zpvs wfsujdbm!nbslfu Foibodf!zpvs!nbshjot!boe!qspufdu!zpvs dmjfou!cbtf!jo!b!dpnqfujujwf!nbslfu FOHBHF!OPX Fbtz.up.cvz!ufdiopmphz!po!bo!fbtz.up.fyfdvuf!tvctdsjqujpo gps!rvpuft!ps!npsf!jogpsnbujpo bhsffnfou Gmfyjcjmjuz!boe!tdbmbcjmjuz!up!nbudi!dibohjoh!cvtjoftt!offet Fnbjm!Gjobodjbm!Tfswjdft!Ufbn!bu Gsffepn!up!tdbmf!vq-!tdbmf!epxo-!nblf!dibohft-!sfgsfti!ps sfuvso!fbsmz Dbmm!TZOOFY!Gjobodjbm!Tfswjdft! Mpx!njojnvn!boe!op!nbyjnvn!tvctdsjqujpo!qmbot!gspn!35.71 npouit!up!nffu!zpvs!cvehfubsz!offet Vq.up.ebuf!tfdvsjuz!wjb!ofx!efwjdft-!tztufnt!vqebuft-!boe cvoemfe!tfswjdft Uif!TZOOFY!Ejggfsfodf Mfwfsbhf!uif!sftpvsdft!pg!b!Gpsuvof!311!dpnqboz!up!fyufoe!bmufsobuf!qspdvsfnfou!npefmt!up!dpnqmfnfou!zpvs! ufdiopmphz!qspqptbm/!Bwbjmbcmf!jo!bo!fbtz.up.fyfdvuf!3.6!zfbs!tvctdsjqujpo-!EbbT!jt!cjmmfe!npouimz!xjui!b!cvehfu. tvctdsjqujpo!qfsjpe-!zpvs!dvtupnfs!dbo!dpoujovf!qbzjoh!po!b!npoui.up.npoui!tdifevmf!ps!sfgsfti!uifjs!frvjqnfou! xjui!ofx!ufdiopmphz!up!cfuufs!tvqqpsu!uifjs!hspxjoh!cvtjoftt!offet/ Dpqzsjhiu!3129!TZOOFY!Dpsqpsbujpo/!Bmm!sjhiut!sftfswfe/!TZOOFY-!uif!TZOOFY!Mphp-!boe!bmm!puifs!TZOOFY!dpnqboz-!qspevdu!boe!tfswjdft! obnft!boe!tmphbot!bsf!usbefnbslt!ps!sfhjtufsfe!usbefnbslt!pg!TZOOFY!Dpsqpsbujpo/!TZOOFY-!boe!uif!TZOOFY!Mphp!Sfh/!V/T/!Qbu/!'!Un/! Pgg/!Puifs!obnft!boe!nbslt!bsf!uif!qspqfsuz!pg!uifjs!sftqfdujwf!pxofst/381535.29 4718 SYNNEX LEASE PROGRAM Program Overview o SYNNEX Lease Program Direct Lease End User or Reseller will lease the product The PO is made out directly to Synnex. The new lease account Approved leasing company becomes engaged and number is set up under the name of the leasing company. approves the reseller and end-user. Synnex invoices the leasing company and the tax liability falls PO from leasing company is issued to either the under the leasing company. reseller with an Assignment of Proceeds or Synnex (Direct Lease). account. This type of lease mostly occurs when Assignment of Proceeds Lease the reseller is also the lessee, but not always. o If the PO from the leasing company is made out to the Either type of lease does not affect the resellers reseller, it must be accompanied by an Assignment of terms line. Receivable is tied into the financial Proceeds document. This form allows Synnex to strength of the leasing company. receive funds from a third party. Types of Leasing o Fair Market Value (FMV) terms of L (leasing). It is linked into the Master Product is returned to leasing company at the end account. of the lease term. Refreshes the old product for Reseller invoices the leasing company for the the latest at fair market value and negotiates entire project amount (including the Synnex cost). terms for a new lease. Once the project is complete, the leasing Lower monthly payment company reaches out to the end-user (lessee) for o$1 Buyout Lease Acceptance. Upon receipt of Acceptance, the At the end of the lease term, lessee purchases the leasing company will disburse the total amount of product for $1.00. the lease in two portions. Both the reseller Title changes ownership from leasing company to receives his share along with Synnex. The amount lessee. Synnex receives should equal the amount of the Higher payment than FMV Owner of the product may begin to depreciate it the project. for tax purposes. All leases contingent upon underwriting approval All leases contingent upon underwriting approval Cost o No cost to reseller or end user For more information, please contact: Bob Frey Senior Lease Specialist 864-349-4346 bobf@synnex.com Braden Pratt Credit Analyst 864-349-4940 bradenp@synnex.com Copyright 2013 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners. 4719 Lease Document Checklist Documents for AOP LeaseReceived (Y/N)Date Received Purchase Order to reseller from Leasing Company Fully executed Assignment of Proceeds (AOP) form PO from reseller to Synnex (amount must match AOP) Acceptance certificateto Leasing Company from Lessee Payment remitted from leasing company to reseller and Synnex Documents for Direct Lease PO from Leasing Company issued to Synnex Synnex invoices leasing company Leasing company remits payment upon acceptance Underwriting Approval required on reseller and leasing company Lease Program Invoice and Payment Flow SYNNEX Ships LessorProcesses Resellerinvoices Lessor, Product toLesseeand Invoices upon Synnex invoices reseller invoices reseller or acceptance and Remits (AOP) or Synnex leasing company Payment toParties invoices lessor (Direct) Lessor remits resellers amount due as stated on AOP directly to them nex. Copyright 2013 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services names and slogans are trademarks or Copyright 2013 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners. 471: October 2019 - Weaponization CommandActions on ReconnaisanceExploitationInstallation and Deliveryand Controlthe Objective PREVENTIVE CONTROLSREACTIVE CONTROLS ® ® - 4721 1 - Reduce AttackPrevent AllDetect and Prevent New Complete Visibility Surface AreaKnown ThreatsThreats •Provide visibility • • - • - - - - 4722 Secure the Enterprise Secure the Cloud •Prisma Access •Prisma SaaS - ® •Prisma Cloud- Secure the Future • •Cortex XDR ® •AutoFocus ® •Demisto 4723 3 Headquarters Phone: +1 (408) 753-4000 Sales: +1 (866) 320-4788 Fax: +1 (408) 753-4001 info@paloaltonetworks.com l 4724 B-000600P-1 10/19 Palo Alto Networks OCTOBER 2019 4725 Preface...................................................................................................................................................................................1 ..........................................................................................................................................................................3 Secure the Enterprise.................................................................................................................................................................................. .......3 Secure the Cloud....................................................................................................................................................................................... ..........4 Secure the Future...................................................................................................................................................................................... ..........4 Why Palo Alto Networks...................................................................................................................................................5 .....................................................................................................................................................7 ......................................................................................................................................................7 .....................................................................................................................................................27 ....................................................................................................................................31 Prisma Access.......................................................................................................................................................................................... ...........31 Prisma SaaS............................................................................................................................................................................................ .............37 Prisma Cloud........................................................................................................................................................................................... ............38 ...................................................................................................................................43 Cortex Data Lake....................................................................................................................................................................................... ........44 Traps.................................................................................................................................................................................................. ...................46 ...............................................................................................................................................................47 Demisto................................................................................................................................................................................................ ................48 ................................................................................................................................................................................49 .............................................................................................................................................................................51 Palo Alto Networks 4726 Preface Preface Overview guides ® Reference architecture guides technologies to provide to using their companion deployment guides. Deployment guides warn about possible data loss, hardware damage, or compromise of security. In the IP box, enter 10.5.0.4/24, and then click OK. Bold text denotes: •Command-line commands; # show device-group • In the Interface Type list, choose Layer 3. • Navigate to Network > Virtual Routers. •A value to be entered. admin. Palo Alto Networks 1 4727 Preface Italic text An external dynamic list Highlighted text denotes emphasis. Total valid entries: 755 WHAT'S NEW IN THIS RELEASE • • • • ® • Palo Alto Networks 2 4728 ® Palo Alto Networks 3 4729 •Prisma Access GlobalProtect cloud service the internet. •Prisma SaaS Aperture ® •Prisma Cloud RedLock- leaks, and suspicious behavior. •Cortex Data Lake Logging Service A cloud-based logging repository that collects, integrates, and •Traps •Cortex XDR - ing up alert triage and incident response. •AutoFocus •Demisto Palo Alto Networks 4 472: Why Palo Alto Networks Why Palo Alto Networks - - Key elements of the Palo Alto Networks approach Reduce AttackPrevent AllDetect and Prevent New Complete Visibility Surface AreaKnown ThreatsThreats •Provide visibility • Palo Alto Networks 5 4731 Why Palo Alto Networks •Prevent known threats - •Prevent unknown threats - Palo Alto Networks 6 4732 Securing the Enterprise - are: •NGFW and VM-Series • •Panorama •Traps •GlobalProtect—Extends the enterprise perimeter to remote sites and mobile users Mobile Devices IoT DevicesServers WAN Palo Alto Networks 7 4733 Securing the Enterprise App-ID - Policy Policy Check Data Traffic Check Policy Check IP/Port Policy Check Policy Check Palo Alto Networks 8 4734 Securing the Enterprise • • • •- - • • • • • - • Facebook. • Palo Alto Networks 9 4735 Securing the Enterprise User-ID and Dynamic Address Groups who should be able to use •Enabling the IT department to use SSH, Telnet, and FTP on standard ports. • • Palo Alto Networks 10 4736 Securing the Enterprise environments. Network Access User/Group Microsoft Active Microsoft Directory GlobalProtectCaptive Portal Joe’s Devices 11.11.11.11 12.12.12.12 Joe’s Roles/Groups Microsoft Active Palo Alto Networks 11 4737 Securing the Enterprise • • • • - - Palo Alto Networks 12 4738 Securing the Enterprise Dynamic address groups - 10.1.1.210.1.6.410.3.7.6 DB Servers 10.4.2.210.4.3.810.4.9.1 Public Web Servers 10.4.2.2 10.1.1.2 10.6.3.210.8.5.710.8.7.3 10.8.7.3 Source Public Web ServersDB Servers-DB MS-RDP DB Servers-DB rules that reduce exposure and risk. Threat Intelligence Cloud - Palo Alto Networks 13 4739 Securing the Enterprise - • • ® •WildFire Palo Alto Networks 14 473: Securing the Enterprise WildFire sensor system 2 1 3 Network Palo Alto Networks 15 4741 Securing the Enterprise • • •WildFire •DNS Security Service • Threat Intelligence Cloud URL Filtering DBPattern DB Single Pass Pattern Match Decoders Data Traffic Policy Check Decode Check Signatures Unknown Report and Enforce Policy Palo Alto Networks 16 4742 Securing the Enterprise - • • devices. •Protocol decoder-based analysis decodes the protocol and then intelligently applies signatures to detect net- • • FTP login. Palo Alto Networks 17 4743 Securing the Enterprise URL Filtering security group. URL Filtering service Multi- Threat Research PAN-DB - WildFire analysis. Possible verdicts include: • •Grayware •Malware • Palo Alto Networks 18 4744 Securing the Enterprise making a verdict on the link. • • reconnaissance, and more. • Palo Alto Networks 19 4745 Securing the Enterprise • •Dynamic analysis- •Bare-metal dynamic analysis WildFire analysis STATIC ANALYSIS MACHINE LEARNING DYNAMIC ANALYSIS BARE METAL ANALYSIS Protections Anti-Virus Command-and-Control DNS Signatures URL Filtering Palo Alto Networks 20 4746 Securing the Enterprise DNS Security service Block known Predict withIdentify DNS bad domainsmachine learningtunneling Passive DNSWildfire DNS data Protections Infinite NGFW HoneynetURL Filtering Scale Cyber Threat Unit 42 Alliance ® - Palo Alto Networks 21 4747 Securing the Enterprise enterprise and in the public cloud. - - • • • Palo Alto Networks 22 4748 Securing the Enterprise Extending the perimeter with GlobalProtect Mobile DevicesMobile DevicesMobile Devices Internet Datacenter (Private Cloud)Public CloudPrisma Access appliance on-premises, and you can also deploy it as a virtual appliance in the public cloud. Palo Alto Networks 23 4749 Securing the Enterprise - •Panorama mode • manage logs. • Panorama deployment modes Palo Alto Networks 24 474: Securing the Enterprise Panorama template stack and templates groups may be determined geographically, such as Europe and North America. Also, each device group can have a Pre Rules Up To Sub- Sub- Up To Post Rules Palo Alto Networks 25 4751 Securing the Enterprise - incident reports and tag virtual machines. 5G Securing 4G and 5G NR networks Radio Access Network Mobile and IoT Devices K2 NGFW K2 NGFW Internet Next-gen Core Radio Access Network Network K2 NGFW Mobile and IoT Devices Palo Alto Networks 26 4752 Securing the Enterprise mode. - Service Mobile Devices IoT DevicesServers WAN Palo Alto Networks 27 4753 Securing the Enterprise - response. - BlockBlock and Quarantine MaliciousRestrictedRestrictedMaliciousMalicious Check Hash Submit Child Process Check Against Check Against Program to Protection Execution Override List of Trusted Check Hash Conduct Local WildFire for PolicyRestrictionsPoliciesPublisherswith WildFireAnalysisAnalysis No No No No Unknown MatchMatchMatchMatch User Attempts to Execute a AllowedTrustedBenignBenign Program Run Evaluate Execution Behavior Malicious Block Palo Alto Networks 28 4754 Securing the Enterprise • - • •WildFire- - - - Palo Alto Networks 29 4755 Securing the Enterprise determine root cause. - Palo Alto Networks 30 4756 Securing the Cloud with Prisma •Infrastructure as a service (IaaS) • • •Secure cloud access • •- Palo Alto Networks 31 4757 Securing the Cloud with Prisma Prisma Access Components Portal - DNS load-balancing to direct clients to the nearest portal. Palo Alto Networks 32 4758 Securing the Cloud with Prisma • • mappings. GlobalProtect App - - • • • on-premises or cloud-based data centers. Palo Alto Networks 33 4759 Securing the Cloud with Prisma - • • • - Palo Alto Networks 34 475: Securing the Cloud with Prisma Prisma Access for Users - Prisma Access for users Cortex Data Lake Data Center (Private Cloud) Service Connection Prisma Access Mobile Endpoints Global Region 1Global Region 2Global Region 3 Palo Alto Networks 35 4761 Securing the Cloud with Prisma Prisma Access for networks Cortex Data Lake Data Center (Private Cloud) Service Connection Prisma Access Remote Sites Global Region 1Global Region 2Global Region 3 Palo Alto Networks 36 4762 Securing the Cloud with Prisma PRISMA SAAS - Prisma SaaS Sanctioned SaaS Applications Personal Endpoints Content and Activity Scanning Through API Remote and Mobile Users Prisma SaaS Prisma Access Malware Data Governance Identification and Threat Prevention Remote Networks WildFire Threat Intelligence Cloud • • • • • Palo Alto Networks 37 4763 Securing the Cloud with Prisma - - VM-Series deployed in Azure VNET Management Availability Set Fault domain: 0 Update domain: 0 Public subnet Private subnet Availability Set Fault domain: 1 Update domain: 1 Palo Alto Networks 38 4764 Securing the Cloud with Prisma - VM-Series deployed in AWS VPC Management AZ-a Public subnet Private subnet Public subnet Private subnet Management AZ-b VM-Series deployed in GCP Host Project eth1 eth1 Management VPC eth2 Mgmt Subnet –192.168.1.0/24 Web VPC & Subnet -10.5.1.0/24 eth2 eth0eth3 Container VPC & Subnet 10.5.2.0/24 eth3 eth0 Public VPC eth4 Public Subnet 10.5.0.0/24 DB VPC & Subnet -10.5.3.0/24 eth4 Palo Alto Networks 39 4765 Securing the Cloud with Prisma the logging data back to your on-site Panorama is to deploy Panorama dedicated log collectors in the public cloud and Prisma Cloud Security and Compliance - - - - inherent in cloud deployments. Palo Alto Networks 40 4766 Securing the Cloud with Prisma • cloud environments. • •Cloud forensics • - cloud services. Prisma Cloud Continuous visibility, detection and Response. Validation of best practice service configuration. Identification of any known or exposed resources. Public Cloud Customer Customer Data Responsible for: Platform, Applications, Identity and Access Management Security in the Cloud Operating System, Network and Firewall Configuration Shared Responsibility Demarcation IaaS Provider Compute, Storage, Database, Networking Responsible for: Global Infrastructure Security of the Cloud Palo Alto Networks 41 4767 Securing the Cloud with Prisma non-compliance. Palo Alto Networks 42 4768 Securing the Future with Cortex across any data source, be it posture. being missed. Palo Alto Networks 43 4769 Securing the Future with Cortex Struggles of a security analyst AlertsSiloed Security Tools Narowly focused and Event overload with thousands large volume of tools of alerts per week used by SOC Manual data collection from Overlooked and network, endpoint ignored threats and cloud Security analayst Huge Cybersecurity Ineffective incident skills shortage response times 1. 2. and AutoFocus. 3. accelerated incident response. • the endpoint. • Palo Alto Networks 44 476: Securing the Future with Cortex - Cortex Data Lake Cortex XDR Cortex Data Lake Log and activity Log and activity datadata NGFW TrapsTraps NGFWPrisma Access Mobile Remote Endpoints and ServersPrivate and Public Cloud Headquarters Users Networks Palo Alto Networks 45 4771 Securing the Future with Cortex TRAPS - WildFire feeds known threat information back to Traps Local analysis toBehavioral threat WildFire to detect Machine learning to stop known protection for unknown malware prevent new malware malware advanced malware Multiple methods of prevention improve accuracy and coverage User attempts to Attack blocked, open executable file endpoint safe Palo Alto Networks 46 4772 Securing the Future with Cortex • • • - Palo Alto Networks 47 4773 Securing the Future with Cortex - - er they are in progress or happened in the past. - • and technology. • - •Response Palo Alto Networks 48 4774 Securing the Future with Cortex risks. Respond, automate, and manage with Demisto Alert sources Manage incidents Respond and automateCollaborate and learn • • • Palo Alto Networks 49 4775 Securing the Future with Cortex • • • domains, or IP addresses instantly. AutoFocus can also export indicators to third-party security devices via a standard - - Palo Alto Networks 50 4776 Summary Palo Alto Networks 51 4777 HEADQUARTERS Palo Alto Networks - 4778 SYNNEX Corporation Distribution Return Policy PRODUCT RETURNSReturn requests may be submitted through the following channels: CUSTOMER SERVICE Hotline: 800-756-1888 Monday through Friday 8AM-8PM EST EMAIL: CSHELP@SYNNEX.com WEBCHAT: http://apps2.link2support.com/WEBCHAT%20SYNNEX/Main.php?do=_WEBCHAT&submit=_Login REQUIRMENTS Defective or damaged Products or those subject to customer remorsemay be returned to SYNNEX by adhering to the Requirements below. 1.Reseller must obtain a valid RMA number for all returns. 2.As the distributor of manufacturer branded products, SYNNEX must adhere to the de adhering to final dates of return or re- stocking fees for returns. At a minimum, SYNNEX agrees to a 30 day return policy for unopened product. 3.Not all product lines are eligible for this return policy. Check with your SYNNEX salesperson to verify specific eligibility. PROCDEURES The procedures provided below for replacement or credits are the exclusive remedies to Reseller for any claim related to any defective or damaged Products or customer remorse. 1.RMAs will be issued for items eligible for return. If any item is ineligible for return, Reseller will be informed and the RMA will be denied. 2.SYNNEX will not be obligated to replace or provide credit for Products returned as defective and damaged from abuse, misuse (including improper storage) or other product warranty exclusion, from attempted repair, or during repossession or shipment to SYNNEX. 3. discretion with no credit, and a charge back will be issued for any ineligibledeductions taken. 4.RMAs expire within twenty (30) days of issuance. SYNNEX has the right to refuse returns after such date. 5.SYNNEX will respond to RMA requests within forty-eight (48) hours of receiving from the customer. Requests must include the following information: 6.Sales Order Number 7.Description of merchandise 8.Manufacturer part number 9.Quantity 10.Specific reason for return and condition of product: Factory Sealed or Open 11.Serial Number 12.Notification of approved RMA requests will be made via fax or e-mail.Authorized returns must be shipped freight prepaid. 13.Returns must be received at the return location designated by SYNNEX on or before the last date of return to be eligible for credit. Credit for returns will be issued within one (1) week of receipt of merchandise at the Net Reseller Price in effect on the date SYNNEX receives the eligible product 14.All returns must be in the original manufacturer box. A packing slip must be included in each box or pallet identifying the product numbers, quantities, number of boxes. A copy of the RMA must be attached to all boxes for UPS shipments and at least two cartons for common carrier shipments. Boxes should be marked 1 of XX, 2 of XX, etc. 4779 Products and Pricing Proposal Product Offering SYNNEX Corporation offers the following Palo Alto Networks products and services at a fixed discount percentage off the commercial published pricelist (MSRP). A full listing of current products is provided on the -OMNIA Partners CategorySubcategoryDiscount % Hardware and On-Premise Software Cloud Security20% Hard Disk Drives20% Input Device Accessories20% Network Accessories20% Network Adapters / Cables20% Network Devices20% Network Storages20% Power Accessories, Adapters, & Supplies20% Rack System & Accessories20% RAM Modules20% Repeaters / Transceivers20% Security Hardware & Software20% Solid State Drives (SSD)20% Storage Controllers20% Cloud Services Cloud Security 15% Internet / Communication Applications 15% Security Service / Support 15% Security Software 15% Service Packages 4-Hour Premium & Platinum Renewal10% 4-Hour Premium & Platinum Support10% On-Site Spares10% Premium & Platinum Support10% Premium & Platinum Support Renewal10% Standard Support10% Standard Support Renewal10% Demisto and Prisma Public Cloud Demisto and Prisma Cloud5% All Others All Others5% Non-Discounted Products Non-Discounted Products0% 477: Additional Services: In addition to the Palo Alto Networks branded services priced in the categories above, additional Professional Services may be provided by SYNNEX Authorized Service Providers at 4% off MSRP. Services are often opportunity specific and MSRP pricing will be provided to the requesting Agency within a Statement of Work. Additional Product Offering: SYNNEX is providing a specific percentage discount off MSRP for all Palo Alto Networks products and services. Additionally, SYNNEX is offering OMNIA Partners Contract pricing for the more than 1400 IT manufacturers and Authorized Service Providers that SYNNEX carries on our linecard. This offeringis fully described and priced under the SYNNEX Value Add portion in Tab Five (5). Describe any shipping charges. All deliveries under this contract shall be FOB Destination. Additional freight costs may apply for white glove, special and expedited delivery requirements when requested by the ordering agency. Provide pricing for warranties on all products and services. Warranties will be priced according to the categories listed above. Describe any return and restocking fees. Product Return Guidelines DOA/Defective Credit Product must be returned in the original packaging. Please ensure that all original components are shipped with the defective item (includes manuals, software, cables, etc.). Please remove all add-ins (not originally sold with the product), as these items will not be returned to you (i.e., memory, sound cards, modems, etc.). Please follow the return shipping instruction provided with your RMA. Advance Swap SYNNEX cross-ships a replacement product to you before it receives the product you are returning. Advance Swaps are subject to SYNNEX credit department approval. Replacement shipment will be billed when shipped and credit issued once the return is received for credit. Please follow the return shipping instruction provided with your RMA. Damaged Shipments Shipment should be refused and SYNNEX Customer Service contacted within 48 hours of the refusal. All damages must be reported within 48 hours of receipt of product for all courier shipments. 4781 Shipment damages must be refused, or damage noted on the POD for credit. Please follow the return shipping instruction provided with your RMA. Kit Returns For all kits, parts, and assemblies, all components must be returned complete to be eligible for credit. Please follow thereturn-shipping instruction provided with your RMA. Stock Balance Product must be in its original manufacturer box and factory sealed. Product must be in resalable condition. Products must be shipped pre-paid for credit. Please follow the return-shippinginstruction provided with your RMA. SYNNEX Errors otherwise authorized. Please follow the return-shipping instruction provided with your RMA. Manufacturer Exception Returns SYNNEX will make exceptions for returns that are out of policy, provided that the manufacturer has authorized return of the product. Once the customer has an authorized case number or manufacturer RMA number from the manufacturer, the customer then contacts SYNNEX Customer Service for an RMA. Customer Service will then issue an RMA and the customer will receive credit in the amount we receive from the manufacturer for credit. Please follow the return-shipping instruction provided with your RMA. Describe any additional discounts or rebates available. Additional discounts or rebates may be offered for large quantity orders, single ship to location, growth, annual spend, guaranteed quantity, etc. SYNNEX Corporation is pleased to offer an additional volume-based discount of 1% discount off MSRP for purchase quantities over one hundred. SYNNEX will continue to strive to offer additional quantity or volume discounts on various manufacturers. We will work with procurement officers as well on specific large projects based on the details, customization and potential for discounted pricing based on large volume. SYNNEX will ensure all available vendor programs are utilized to get the best pricing available. Describe how customers verify they are receiving Contract pricing. All contract orders will be placed through Authorized Dealer partners utilizing the SYNNEX Dealer model for resellers. The resellers will request contract quotes through their SYNNEX sales reps, including the OMNIA Partners contract bid desk on all correspondence. The OMNIA Partners contract bid desk will provide the reseller with the applicable contract information including the contract ceiling prices. When the end user agency 4782 places a contract order with t order for compliance. At any point in this process, the end user agency or OMNIA Partners can reach out to the SYNNEX contracts team to verify pricing. For any pricing that is not verifiable using a published manufacturer price file, the contracts team will communicate directly with the manufacturer and provide official MSRP to the agency or OMNIA Partners as directed by the manufacturer. Describe payment methods offered. SYNNEX and its authorized resellers will adhere to a standard of net 30 for purchases made under this contract. Additionally, SYNNEX offers third party leasing services to our authorized reseller partners and their end user customers. SYNNEX is also pleased to work with customers to offer a customized or specific leasing or financing program that works best for them. Additional service options for this include: Consumption Based Billing Subscription Based Billing Variable Billing Agent Programs In addition, SYNNEX has a Device-as-a-Subscription (DaaS) program designed to enable resellers and their end user customers to simply and inexpensively bundle their hardware/software/service needs into a subscription- based agreement. End Customer Benefits: Easy-to-buy technology on an easy-to-execute subscription agreement Flexibility and scalability to match changing business needs Freedom to scale up, scale down, make changes, refresh or return early Low minimum and no maximum subscription plans from 24-60 months to meet your budgetary needs Up-to-date security via new devices, systems updates, and bundled services price adjustments. If offering acatalog contract with discounts by category, while changes in individual pricing may change, the category discounts should not change over the term of the Contract. SYNNEX is offering broad category discounts and therefore the discount structure will not change for new products within those categories.For the additional product lines offered as part of the SYNNEX Value Add, SYNNEX would like to reserve the right to request exceptions from time to time on an as needed basis. Due to the depth and breadthof our catalog offering, it is not possible to fully analyze each individual OEM to ensure that the proposed discounts are reasonable on all products for all parties. SYNNEX will make every attempt to work with each OEM to ensure the Omnia Partners contract pricing discounts can be achieved. However, if, at any time during the life of the contract, SYNNEX determines that an exception must be requested, SYNNEX will provide Omnia Partners with written notification and provide justification for any requests for revisions/adjustments to this list. Describe how future product introductions will be priced and align with Contract pricing proposed. 4783 If new product categories are created that are not in the current category pricing structure, SYNNEX proposes to work with OMNIA Partners and the manufacturer to determine a category discount that follows the current price structure and will continue to be the same or better than pricing offered to other Public Agencies. 4784 Appendix D Exhibit A 3.0SUPPLIERRESPONSE Supplier must supply the following information in order forthe Principal Procurement to Participating Public Agencies through OMNIA Partners, Public Sector. 3.1Company A.Brief history and description of Supplier to include experience providing similar products andservices. SYNNEX Corporation was foundedin 1980 and offers a comprehensive range of industry leading IT products and fully integratedsolutions, services, and support, including distribution, contract assembly, business process outsourcing, and logistics. SYNNEX is listed on the New York Stock Exchange (NYSE: SNX) and is currently ranked 130on the 2020Fortune 500. SYNNEX brings the most relevant technology solutions to the IT and consumer electronics markets to help our partners sustainably grow their business. We distribute more than 3,000,000 technology products from more than 25,000 resellers and retail customers in the U.S., Canada, and Japan. As part of our value-added services, SYNNEX provides a variety of professional and marketing services, including demand generation, education and training, pre-and post-sales support, end-user enablement, server assessment, design and integration, product lifecycle support, contract design and assembly, and IT resource planning. In addition, SYNNEX provides a wide range of financial options to ensure that our partners can provide the best solutions to their end-user customers. Our Westcon-Comstor Americas division operates in North and Latin America and focuses in security, collaboration, networking, and data center. Our expert technical knowledge and industry-leading partner programs are designedto keep our partners at the forefront of their markets to drive business and growth. Westcon-Comstor Americas goes to market under the Westcon and Comstor brands. Our Hyve Solutions division designs, manufactures, and deploys cost-effective, energy-efficient data center servers and storage solutions worldwide to some of the largest data center users. B.Total number and location of sales persons employed bySupplier. SYNNEX SALES FORCE: all full-time SYNNEX employeeswith nationwide coverage; Strategic and small accounts covered; Education team comprised of ten former K-12 teachers, principals, andeducation technologists to drive education business with our reseller partners; Public Safety Team comprised of the former City of Greenville Chief of Police and a former City of Columbia police detective to drive public safety business with our reseller partners; 4785 Healthcare Team comprised of former nurses and other team members with years of experience in the medical field; State and Local dedicated Contracts Team comprised of tenured experts who understand cooperatives, state statutes and regulations, that manage a portfolioof numerous contracts; Dedicated GSA Team comprised of managers who oversee the 250+ vendor partner lines, current buying trends, government initiatives, and create demand & interest, evangelizing for our technology partners; Diversity Alliance Team comprised of managers who support and collaborate with an ecosystem of 100+ diversity resellers including HUB and minority owned businesses; Marketing / DemandGeneration Team a team dedicated to driving public sector sales with end-user customers, resellers, and manufacturers. Our Dealer Network is comprised of over 25,000 independent dealers, resellers, and solutions providers nationwide. We have over 7,000 partners selling into Public Sector with 3,500 actively selling into State and Local Government and 1700 partners focused on K-20 Education, and 900 Healthcare. C.Number and location of support centers (if applicable) and location of corporate office. SYNNEX Corporate Headquarters Fremont, CAEast Coast Sales/Product Marketing Greenville, SC 44201 Nobel Drive39 Pelham Ridge Drive Fremont, CA 94538Greenville, SC 29615 Tracy, CaliforniaGrove City, Ohio 6551 W. Schulte Rd. Suite 1004001 Gantz Road, Suite A Tracy, CA 95377Grove City, OH 43123 Richardson, TexasMiami, Florida 660 N Dorothy Drive, Suite 10012650 NW 25th Street, Suite#108 Richardson, TX 75081Miami, FL 33182 Romeoville, IllinoisPlainfield, Indiana 1180 Remington Blvd.595 Perry Road Suite 101 Romeoville, IL 60446Plainfield, IN, 46168 Southaven, MississippiMiramar, Florida 455 Research Drive Suite 1003350 SW 148TH Avenue Southaven MS, 38672Miramar, Fl 33027 Monroe, New JerseyTarrytown, New York 201 Middlesex Ctr. Boulevard520 White Plains Road Monroe, NJ 08831Tarrytown, NY 10591 Chantilly, VirginiaDowners Grove, Illinois 3900 Stonecroft Blvd. Suite M3020 Woodcreek Drive, Chantilly, VA 20151Downers Grove, IL 60515 Chino, CaliforniaLouisville, Colorado 15065 Flight Ave363 Centennial Parkway 3rd Floor Chino, CA 91710Louisville, CO 80027 New Age Electronics 21950 Arnold Center Road Carson, CA D.Annual sales for the three previous fiscalyears. 4786 2017 $16.8 Billion 2018 $19.8 Billion 2019 $23.8 Billion a.Submit FEIN and Dun & Bradstreetreport. 94-2703333 DUNS #112375758 The SYNNEX2019 Annual Report is located here: https://s22.q4cdn.com/848111767/files/doc_financials/quarterly_reports/2019/Q4/02/SYNNEX-2019- Combo-eproof-final-annual-report.proxy.pdf ThecompleteSYNNEX history of SEC filings can be foundhere: https://ir.synnex.com/financials/default.aspx E.Describe any green or environmental initiatives orpolicies. SYNNEX Environmental Policy {bb9 ƩĻĭƚŭƓźǩĻƭ ğƓķ ğĭĭĻƦƷƭ źƷƭ ƩĻƭƦƚƓƭźĬźƌźƷǤ Ʒƚ ĬĻ ğ ŭƚƚķ ƭƷĻǞğƩķ ƚŅ ƷŷĻ ĻƓǝźƩƚƓƒĻƓƷ ğƓķ Ʒƚ ŷĻƌƦ ğĭŷźĻǝĻ ğ ƭƷğƷĻ ƚŅ ƭǒƭƷğźƓğĬƌĻ ķĻǝĻƌƚƦƒĻƓƷ͵ LƓ ƭǒƦƦƚƩƷƚŅ ƷŷĻƭĻ ƩĻƭƦƚƓƭźĬźƌźƷźĻƭ {bb9 ŷğƭ ĻƭƷğĬƌźƭŷĻķ ƷŷĻ ŅƚƌƌƚǞźƓŭ ĭƚƒƒźƷƒĻƓƷƭʹ /ƚƒƦƌźğƓĭĻ Ʒƚ ğƌƌ ğƦƦƌźĭğĬƌĻ ƭƷğƷĻͲ ŅĻķĻƩğƌͲ ğƓķ ƌƚĭğƌ ƌĻŭğƌ ƩĻƨǒźƩĻƒĻƓƷƭǞźƷŷ ğ ŭƚğƌ ƚŅ ŭƚźƓŭ ĬĻǤƚƓķ ĭƚƒƦƌźğƓĭĻ ǞŷĻƩĻǝĻƩ ƦƩğĭƷźĭğƌ ğƓķ ƦƚƭƭźĬƌĻ͵ tƩĻǝĻƓƷźƚƓ ƚŅ ƦƚƌƌǒƷźƚƓ źƓ ğƌƌ źƷƭ ŅƚƩƒƭ͵ /ƚƓƭĻƩǝğƷźƚƓ ƚŅ ƓğƷǒƩğƌ ƩĻƭƚǒƩĭĻƭͲ źƓĭƌǒķźƓŭ ĻƓĻƩŭǤͲ ƷŷƩƚǒŭŷ ƭƚǒƩĭĻƩĻķǒĭƷźƚƓͲ ƩĻǒƭĻͲ ğƓķ ƩĻĭǤĭƌźƓŭ ǞŷĻƩĻǝĻƩ ƦƩğĭƷźĭğƌ͵ /ƚƓƷźƓǒğƌ ĻƓǝźƩƚƓƒĻƓƷğƌ ƦĻƩŅƚƩƒğƓĭĻ źƒƦƩƚǝĻƒĻƓƷ ƷŷƩƚǒŭŷ ƷŷĻźƓǝƚƌǝĻƒĻƓƷ ƚŅ ğƌƌ {bb9 ĻƒƦƌƚǤĻĻƭͲ ƭǒĬĭƚƓƷƩğĭƷƚƩƭͲ ƭǒƦƦƌźĻƩƭͲ ğƓķƦğƩƷƓĻƩƭŷźƦ ǞźƷŷ ƷŷĻ ƌƚĭğƌ ĭƚƒƒǒƓźƷǤ͵ LƓƷĻŭƩğƷĻ ĻƓǝźƩƚƓƒĻƓƷğƌ ĭƚƓƭźķĻƩğƷźƚƓƭ źƓƷƚ ƚǒƩ ĬǒƭźƓĻƭƭ ğĭƷźǝźƷźĻƭ͵ 9ƓƭǒƩĻ ƷŷğƷ ƚǒƩ ĻƒƦƌƚǤĻĻƭ ŷğǝĻ ƷŷĻ ğǞğƩĻƓĻƭƭͲ ƭƉźƌƌƭͲ ğƓķ ƉƓƚǞƌĻķŭĻƷƚ ĭğƩƩǤ ƚǒƷ Ʒŷźƭ ƦƚƌźĭǤğƓķ ĻƓĭƚǒƩğŭĻ ƩĻƭƦĻĭƷ ŅƚƩ ƷŷĻ ĻƓǝźƩƚƓƒĻƓƷ͵ At SYNNEX, we are committed to leading by example because we understand that small actions can create big changes. We strive to make our planet a better place for future generations by making our facilities greener, tion. Our associates are also encouraged to take the lead by proposing and participating in a range of local conservation initiativesfrom used battery drop- Corporate Environmental Beliefs SYNNEX recognizes and accepts its responsibility to be a good steward of the environment and help achieve a state of sustainable development. In support of these responsibilities, we are committed to compliance with all applicable legal requirements, with a goal of going beyond compliance whenever practical and possible;conservation of natural resources, including energy, through source reduction, reuse, and recycling; and continual environmental performance improvement through the involvement of all our associates, subcontractors, suppliers, and local partners. We also take steps to integrate environmental considerations into our business activities and provide our associates with the awareness, skills, and knowledge necessary to encourage respect for our environment. ISO 14001 Certifications 4787 Waste Management Energy Consumption Water Consumption (Fremont, CA, United States) Energy Consumption and Efficiency Our facilities are constantly searching for new ways to reduce carbon emissions, cut down on energy usage, and improve energy efficiency. Beyond meeting all applicable environmental regulatory and statutory requirements, we take steps to reduce the greenhouse gas emissions at our facilities, and promote a rangeof waste reduction, recycling, and pollution reduction efforts. Our Fremont, California facility, for example, installed solar panels that have helped to reduce our carbon footprint by close to one million pounds of CO2 each year. The same facility has also installed electric car stations and implemented a Commuter Benefit Program to encourage associates to reduce their carbon footprint. We also installed electric car stations at our Greenville campus. to produce large scale energy-and cost-efficient data centers. Hyve Solutions is a Platinum OCP (Open Compute Project) provider and the original OCP solution provider. OCP servers are capable of being up to 38% more power efficient than traditional serverhardware. Supply Chain To achieve our environmental mandate, green thinking must permeate all aspects of our company, including our customers and sta ISO certifications are one way to encourage organizations and their supply chains to produce less waste, reduce energy consumption, and increase distribution efficiency. For this reason, a growing number of our facilities are ISO certified. We also provide our North American resellers with access to a wide variety of green-designated products and services which not only gives them a unique selling proposition, but also benefits their end users by enabling them torealize annual energy savings. Water Reduction and Recycling s by-products. While the recycling efforts committed to doing what they can to reduce waste and give it new life, whenever possible. In North America, for example, many of our facilities recycle cardboard, plastics, cans, bottles, and paperand some even compost. Others are exploring innovative new ways to reduce waste. Our Fremont, California facility uses a technology solution comprised of thermal densifiers to turn foam by-products into bricks that are then sold to plastic recyclers. This technique has allowed the Fremont facility to recapture 100% of its foam, reducing its garbage by 40,000 lbs.per month. Similarly, our Go Green program encourages associates to initiate ongoing local environmentally friendlyinitiatives. The program has seen some great results, such as a battery and electronic equipment recycling program in Fremont, California, Greenville, South Carolina, United States and Guelph, Ontario, Canada. SYNNEX Japan and its associates are taking the lead in environmental sustainability by participating in the Tokyo 2020 Medal Project. The organizers of the Olympic and Paralympic Games 2020 are calling on citizens of Japan to donate old and obsolete consumer electronic devices including smartphones and small electronic appliances. Metal collected from these devices will be used to produce the gold, silver, and bronze medals for the games. The Tokyo 2020 Medal Project is targeting to make the medals completely from recycled materials. Other leading programs around the world include: Electronic waste disposal program (Concentrix, Latin America); Plastic recycling efforts to raise money for charity (Concentrix, Uruguay); 4788 Environmental and recycling education program that teaches associates how to recycle and reuse materials (Concentrix, India); Water reduction and training program that saved approximately 54,677 liters of water (Concentrix, India) Cleanathon drives (Concentrix, Mumbai and Alandi, India); GoGreen Associate Awareness (Global) In addition to our EnvironmentalPolicy, SYNNEXprovides the following Environmental Services: SERVICESolv specializes in the environmental recycling of retired IT equipment and print consumables. With expertise in risk mitigation, logistics, asset management, re-marketing, recycling, and data destruction, our SERVICESolv has experience processing the obsolete assets of companies in the financial services, healthcare, insurance, and legal industries, as well as for government and education. Our processing plants are equipped with state-of-the-art data-erasure and destruction technology to provide your customers with the peace of mind that all data and drive destruction is performed to the most-stringent international data-security standards. overwrite process includes a three-pass data wipe compliant with the U.S. Department of Defense 5220.22-M. Additionally, a certification of data erasure and destruction is furnished for each onsite service performed or shipment received. What is the valueof the SERVICESolv Recycle, Disposal, and Asset Buy-Back Services for you? Safe and compliant removal of assets and destruction of data Competitive offers for all hardware recycling, often including buy-back estimates Single point of contact for the entire project, from initiation through completion Options for on-site data destruction Get started with recycling IT equipment by downloading and completing the recycling worksheet from http://www.SYNNEX.com/servicesolv/whatis/recycle.html. Once completed, return the recycling worksheet to SERVICESolv@SYNNEX.com. Green Solutions IT equipment can be up to 25% of total enterprise energy use, and datacenter energy use doubles every 5 to 8 years. As energy costs continue to rise, pressure builds on the bottom line. SYNNEX Green Solutions provides a set of tools and services focused on helping you tap into the sales potential and customer value for Green IT, delivering IT solutions that reduce energy and save your customers energy and money. One of our most successful services is the SYNNEX Utility Incentive Program for resellers. This nationwide program is a list of identified electric utilities offering incentives to companies for IT projects that save money. SYNNEX handles the calculations, applications, and other elements for utilities to approve a project for incentives. What is the value of Green IT? Ability to identify IT projects that are eligible for electric utility rebates and to manage the paperwork process seamlessly. Allows you to offer a Green IT solution in your services portfolio, showcasing your business as socially conscious. -waste recovery and recycling service that pays you for supporting agreener planet. 4789 What are some of the features of SYNNEX Green solutions? Seamless management of the application process to obtain eligible rebates from participating electronic utilities All products meeting ENERGY STAR or EPEAT ratings are identified in ECExpress and on our specific Green IT linecard PO level and custom energy-saving calculators help you define cost savings to support ROI conversations Development of custom Green IT Roadmap for complex or larger opportunities Repository for third-party research and white papers you can leverage to develop a foundation for customer discussions F.Describe any diversity programs or partners supplier does business with and how Participating Agencies may use diverse partners through the Master Agreement. Indicate how, if at all, pricing changes when using the diversity program. If there are any diversity programs, provide a list of diversity alliances and a copy oftheir certifications. SYNNEX has developed a program for engagement of our small business partne business8(a)community to help put them on a level playing field to compete with the larger and more established solution providers. Our DAP community has members with a variety of certifications including Small Businesses, Woman-Owned, Minority-Owned, HUBZone, and Service-Disabled Veteran Owned. Government agencies can reach their small business goals with their ability to source from small, local resellers. The DAP program was designed to promote collaboration amongst partners, enabling them to win more business through diversity status and collaboration. This program has grown double-digits year over year both in revenue and participating members. Additionally, the program is a valued resource for our manufacturer partners to help find net-new resellers and meet the requirements for certain state statutes for small 8(a) businesses. Furthermore,resellermembers can take advantage of an extensive list of exclusive program benefits. As a result, the Members in the program continue to see YoY growth. Diversity Alliance Program members have access to the following tools and benefits: Exclusive rebates from participating manufacturers; Discounted SYNNEX integration discounts; Discounted financing tools such as escrow agreements, blind lock box, and extended terms; Inclusion in the GOVSolv Strategic Partner Database, a tool designed to help our reseller partners, both large and small, develop strategic relationships with each other. The tool encourages collaboration amongst DAP members, allowing them to expand their resources; Frequent networking opportunities with other small-business partners and diversity-focused manufacturer partners at SYNNEX-sponsored events; Member Reporting Tools: Access to a variety of sales and SPIFF reporting tools to keep track of multiple vendor promotions; Discounted fees for contract orders that are classified as new business opportunities; Priority access to the SYNNEX Public Sector Business Development Team that can help you drive business; Priority access to RFI/RFQ/RFP Proposal Support technical, contractual, and logistical. G.Indicateifsupplierholdsanyofthebelowcertificationsinanyclassifiedareasand include proof of such certification in theresponse: a.Minority Women BusinessEnterprise YesNo If yes, list certifying agency: b.Small Business Enterprise (SBE) or Disadvantaged Business Enterprise (DBE) 478: YesNo If yes, list certifying agency: c.Historically Underutilized Business (HUB) YesNo If yes, list certifying agency: d.Historically Underutilized Business Zone Enterprise(HUBZone) YesNo If yes, list certifying agency: e.Other recognized diversitycertificate holder YesNo If yes, list certifying agency: H.List any relationships with subcontractors or affiliates intended to be used when providing services and identify if subcontractors meet minority-owned standards. If any, list which certifications subcontractors hold and certifyingagency. We have a broad spectrum of reseller partners across the US; from large business to small businesses. Our Public Sector Program allows for the resellers to utilize our vast array of resources; contracts, bid support, vetted solutions, grants, business intelligence tools, integration, financing options and marketing support. SYNNEX will actively recruit SLED focused resellers across the US to become authorized dealers on the OMNIA Group contract. SYNNEX only authorizes resellers with active SYNNEX accounts in good standing. These resellers are then fully trained on the contract Terms and Conditions and must sign a contract Dealer Agreement with SYNNEX confirming that they will adhere to the Ts & Cs (example agreement included with this submission). SYNNEX GOVSolv team will continue working with the authorized resellers throughout the life of the contract through ongoing training, business development, compliance audits, etc. Resellers included in this map noted below have the following notations: Service-Disabled Veteran Owned Minority Owned Woman Owned Hub-Zone Veteran Owned Locations of diversity partners actively selling in our contracts program can be seen in the following graphic: 4791 SYNNEX continuously recruits diversity partners into our SLED contracts program and makes every effort to ensure each region utilized by our contracts has diversity reseller coverage. I.Describe how supplier differentiates itself from itscompetitors. SYNNEX has a team of dedicated, tenured government experts that understand the public sector market and works with a broad spectrum of partners to help grow their business. Through /ƚƌƌğĬƚƩğƷźƚƓ with extensive resources from product management that understands emerging market trends, to an eco-system of thousands of resellers, to partnerships with thousands of manufacturer partners; Through /ƚğƌźƷźƚƓ with programs to support the government market, from grants resources, to a dedicated bid desk, to business intelligence tools; Through /ƚƓƓĻĭƷźƚƓƭ with a dedicated team of numerous Subject Matter experts for Public Sector solutions, to a community of diverse, 8(a) resellers that we support andmentor, to a dynamic reach mechanism through numerous marketing programs, and understanding of key initiatives in government; i.e. secure supply chain. All of this to deliver: Customized go-to-market plan for Public Sector Partners; Engagement and scalability for procurement options, specific to meet customer needs & requirements; Ability to make connections with manufacturer partners with broad spectrum of an eco-system of resellers, and with specific targets for Public Sector; Leverage knowledge of tenured expertise to help with strategy implantation; Compose custom & detailed reporting for analyzation for trends & new customer reach; Overall pro-active programs to grow business Grants, E-Rate, & others; GOVSolv Solutions with ability to scale and expand --customized offerings for Public Sector; Business Intelligence Tools to better understand market trends. 4792 J.Describe any present or past litigation, bankruptcy or reorganization involving supplier. As a Fortune 130worldwide distributor, we are always involved in some type of litigation and employ a team of lawyers to protect our interests as a full- general and society as a whole to be litigious. Our SEC filings include details on our litigation efforts. K.Felony Conviction Notice: Indicate if thesupplier a.is a publicly held corporation and this reporting requirement is not applicable; b.isnotownedoroperatedbyanyonewhohasbeenconvictedofafelony;or c.is owned or operated by and individual(s) who has been convicted of a felony and provide the names andconvictions. As a publicly held corporation, this reporting requirement is not applicable L.Describe any debarment or suspension actions taken againstsupplier Not applicable. 3.2Distribution,Logistics A.Each offeror awarded an item under this solicitation may offer their complete product and service offering/a balance of line. Describe the full line of products and services offered by supplier. SYNNEX Corporation is pleased to offer OMNIA Partner member agencies access to the entire line of Palo Alto Networks (PANW) products. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate PANW has pioneered the next generation of security through itsinnovative platform thatempowers enterprises, service providers, and government entities to secure their organizations by safely enabling applications and data running in their networks, on their endpoints, and in the cloud, and by preventing breaches that stem from targeted cyberattacks. platform uses an innovative traffic classification engine 4793 that identifies network traffic by application, user, and content and provides consistent security across the network, endpoint, and cloud. Accordingly, the platform enables end-customers to pursue transformative digital initiatives, like public cloud and mobility, that grow their business, while maintaining the visibility and control needed to protect their valued data and critical control systems. PANW believesthe architecture ofits platform offers superior performance compared to legacy approaches and reduces the total cost of ownership for organizations by simplifying their security operations and infrastructure and eliminating the need for multiple, stand-alone hardware and software security products, and consists of three primary areas of security capabilities. Secure the Enterprise: Secure the network through Next-Generation Firewalls, available as physical appliances, virtual appliances called VM-Series, or a cloud-delivered service called Prisma Access (formerly GlobalProtect cloud service), and Panorama management delivered as an appliance or as a virtual machine for the public or private cloud. This also includes security services such as WildFire, Threat Prevention, URL Filtering, GlobalProtect, and DNS Security that are delivered as SaaS subscriptions to our Next-Generation Firewalls. Secure the endpoints through Traps advanced endpoint protection software, delivered as a light- weight software agent with cloud or on-premise management capabilities. Secure the Cloud: Secure the cloud through Prisma cloud security offerings, such as Prisma Public Cloud (formerly RedLock) for security and compliance in public clouds, Prisma Access (formerly GlobalProtect cloud service) for securing user access, Prisma SaaS (formerly Aperture) for protecting SaaS applications, VM-Series for in-line network securityin public and private clouds, Traps for host-based public cloud infrastructure protection, and Twistlock for protecting containers in public and private clouds, as well as PureSec for protecting serverless functions in public clouds. Secure the Future: Secure the future of security operations through theCortex platform, which includes Cortex XDR (formerly Magnifier) for detection and response, Cortex Data Lake (formerly Logging Service) to collect and integrate security data for ana AutoFocus for threat intelligence. These products are delivered as software or SaaS subscriptions. An Executive Summary of the PANW Security Operating Platform, as well as a full overview of the offering is included in our response. In addition to the Palo Alto Networks offering, SYNNEX Corporation proposes the entire catalog of SYNNEX and all SYNNEX divisions, including, but not limited to: 3D Printers and Accessories, Access Control, Accessories, All In One PCs, Android Phones, Antennas, Audio-Visual Products, AV Furniture, Barcode Readers, Batteries and Battery Chargers, Bridges / Routers, Business Machine Supplies, Cable Accessories, Calculators / Business Machines, Camcorders, Cases and Protective Covers, Chromebooks, Cloud Security, Cloud Software and Solutions, Combined AV Devices, Computer Accessories, Computer Based Training, Computer Mice / Pointing Devices, Consumer Electronics, CPUs / Processors, Creativity Applications, Data center products, Data Management Applications, Desktop Computers, Desktop Supplies, Digital AV Players / Recorders, Digital Cameras, Display Accessories, Display Cables, Dot Matrix Printers, Drones, DVD Players / Recorders, DVRs / Security Storage, Education Applications, Fax Machine Supplies, Fax Machines, Financing Options, Flash USB Drive and Cards, Gaming Accessories, Gaming Console Applications, Gaming Systems, GPS Receivers / GPS Kits, Handheld Devices / PDAs, Hard Disk Drives, Headphones and Microphones, Home / Lifestyle Applications, Home Audio, Hosted Software, Hubs / Switches, Ink Jet Printers, Input Device Accessories, Integration, Internet / Communication Applications, IOT Solutions, 4794 Keyboards / Keypads, KVM Switches and AV Splitters, Laser Printers, Last Mile Services / Solutions, LED Printers, Managed Print, Memory Boards and Card Readers, Modems, Monitors, Motherboards, Multifunction Machines, Netbooks, Network Accessories, Network Adapters, Network Cables, Network Devices, Network Management Tools, Network Service / Support, Network Storage, Notebook / PDA Carrying Cases, Notebook / Tablet PCs, Notebook Computers, Office Furniture, Office Productivity Applications, Office Tools, Operating Systems, Optical / Floppy / Zip Drives, Optical System and Accessories, Other Communication Devices, Output Accessories, Output Device Service / Support, Paper / Labels / Transparencies / Plastic Cards, PC and Network Cameras, PC Carrying Cases, PC Gaming Applications, Photocopier Supplies, Photocopiers, Port Replicators / Docks, Portable Audio, Power Accessories, Power Adapter, Power Cables, Power Distribution Units, Power Supplies, Presentation Supplies, Printer Accessories, Printer Cables, Printer Consumables, Printer Servers, Professional Services, Programming Tools, Projectors, Rack Systems and Accessories, RAM Modules, Read-Only Memory, Reference / Data Sources, Reference Materials and User Manuals, Remote Controls, Removable Media, Scanners, Security Software and Applications, Servers, Smart Appliances, Software Services / Support, Software Suites, Solid Ink Printers, Solid State Drives (SSD), Sound Cards, Speakers, Storage Accessories, Storage Cables, Storage Controller, Storage Enclosure and RAID Array, Storage Services / Support, Surge Suppressors, System Cabinets, System Cables, System Services / Support, Tablet PCs, Tape Drives, Tape Libraries / Autoloaders, Telephones, Televisions, Terminals / Network Computers, Thermal Printers, Toner Cartridge Drums, Training Courses, Unified Communication Hardware, Unified Communication Services, Unified Communication Software / Licensing, UPS, Utilities, Video Cards, Video Conferencing, Wireless Solutions / Services, and Workstations. B.Describe how supplier proposes to distribute the products/service nationwide. Include anystateswhereproductsandserviceswillnotbeofferedundertheMaster Agreement, including U.S. Territories and OutlyingAreas. As a broadline IT distributor with seventeen office and warehouse locations throughout North America, we are able todeliver product within 1-3 days nationwide. Shipment to US Territories and Outlying Areas will be dependent on OEM restrictions. Our distribution processes are highly automated to reduce errors, ensure timely order fulfillment, and enhance the efficiencyof our warehouse operations and back office administration. Our distribution facilities are geographically located near reseller customers and their end user agencies. This decentralized, regional strategy enables us to benefit from lower shipping costs and shorter delivery lead times to our customers. Furthermore, we track several performance measurements to continuously improve the efficiency and accuracy of our distribution operations. Our regional locations also enable us to make local deliveries and provide will-call fulfillment to more customers than if our distribution operations were more centralized, resulting in better service to our customers. Our workforce is comprised of permanent and temporary employees, enabling us to respond to short-term changes in order activityand emergency orders. Our extensive network of dealer partners allows SYNNEX to respond members. ystems and processes enable us to automate many of our distribution operations. For example: SYNNEX uses radio frequency and bar code scanning technologies in all of our warehouse operations to maintain real-time inventory records; We facilitate frequentcycle counts and improve the accuracy of order fulfillment; SYNNEX uses palm readers to capture real-time labor cost data, enabling efficient management of our daily labor costs. To increase the accuracy of our order fulfillment and protect our inventory from shrinkage, our systems also incorporate numerous controlssuch as counterfeit and tamper prevention, traceability, and tracking. 4795 Additionally, these controls also include order weight checks, bar code scanning, and serial number profile verification to verify that the product shipped matches the customer order. We also use digital video imaging to record our small package shipping activities by order. These images and other warehouse and shipping data are available online to our customer service representatives, enabling us to quickly respond to order inquiries by our customers. SYNNEX operates its principal contract assembly facilities in the United States and theUnited Kingdom. We assemble IT systems that include workstations, servers and high-end storage array solutions by incorporating system components from our distribution inventory and other sources. Additionally, we perform production value-added services, including kitting, asset tagging, hard drive imaging and reconfiguration. Our contract assembly facilities are ISO 9001:2000 and ISO 14001 certified. C.Describe how Participating Agencies are ensure they will receive the Master Agreement pricing; include all distribution channels such as direct ordering, retail or in-store locations, through distributors, etc. Describe howParticipating Agencies verify and audit pricing to ensure its compliance with the Master Agreement. All contract orders will be placed through Authorized Dealer partners utilizing the SYNNEX Dealer model for resellers. The resellers will request contract quotes through their SYNNEX sales reps, including the OMNIA Partners contract bid desk on all correspondence. The OMNIAPartners contract bid desk will provide the reseller with the applicable contract information including the contract ceiling prices. When the end user agency places a contract order with the Authorized Dealer, the contract bid desk will compliance. At any point in this process, the end user agency can reach out to the SYNNEX contracts team to verify pricing. For any pricing that is not verifiable using a published manufacturer price file, the contracts team will communicate directly with the manufacturer and provide official MSRP to the agency as directed by the manufacturer. D.Identify all other companies that will be involved in processing, handling or shipping the products/service to the enduser. SYNNEX currently contracts with FedEx, Old Dominion, Landstar, CH Robinson, AIT Worldwide, Radiant, XPO Global Forwarding, JIT, T-Force, and Nekkeitransportationcompanies. SYNNEX Corporation has a fully incorporated Supply Chain Risk Management Plan which sets for the guidelines and processes that SYNNEX follows to ensure measurable and satisfactory performance against contractual obligations. This SCRM Plan defines and documents the supply chain risk management of subcontractor and vendor efforts, ensuring security, performance and on time delivery at the best cost value to the government. SYNNEX Corporation uses NIST, ISO, SYNNEX plans, policies, procedures, and commercial best practices Supply Chain Risk Management processes, beginning with validating procurement source selection strategy and supplier qualification and ending with proper disposition of equipment and completion of services provided to the government. Approved (certified) suppliers have the appropriate quality control measures to prevent counterfeit items from being introduced into the supply chain including: Approved / validated shipping methods; Shipping in tamper-resistant packaging; Control in all phases using electronic bar coding and optical character recognition which tracks movement, provides lifecycle, recurring inventory; Security storage (with controlled access); Equipment handled by authorized and certified personnel; Replacement equipment to be purchased from approved suppliers; 4796 forthin NIST Special Publications, ISO, and Best Practices(toinclude counterfeit prevention, tamper prevention, traceability, and tracking). Additionally, SYNNEX Corporation is a member of the Transported Asset Protection Association (TAPA), the international leader in setting standards to prevent cargo crime.We currently hold Customs-Trade Partnership Against Terrorism (C-TPAT) Certification. C-TPAT sets standards for cargo security in the supply chain and is partnered with US Customs and BorderProtection. SYNNEX is ISO 9001:2008 Certified this certification documents physical security practices. E. and retail network asapplicable. SYNNEX Corporate Headquarters Fremont, CAEast Coast Sales/Product Marketing Greenville, SC 44201 Nobel Drive39 Pelham Ridge Drive Fremont, CA 94538Greenville, SC 29615 Tracy, CaliforniaGrove City, Ohio 6551 W. Schulte Rd. Suite 1004001 Gantz Road, Suite A Tracy, CA95377Grove City, OH 43123 Richardson, TexasMiami, Florida 660 N Dorothy Drive, Suite 10012650 NW 25th Street, Suite#108 Richardson, TX 75081Miami, FL 33182 Romeoville, IllinoisPlainfield, Indiana 1180 Remington Blvd.595 Perry Road Suite 101 Romeoville, IL 60446Plainfield, IN, 46168 Southaven, MississippiMiramar, Florida 455 Research Drive Suite 1003350 SW 148TH Avenue Southaven MS, 38672Miramar, Fl 33027 Monroe, New JerseyTarrytown, New York 201 Middlesex Ctr. Boulevard520 White Plains Road Monroe, NJ 08831Tarrytown, NY 10591 Chantilly, VirginiaDowners Grove, Illinois 3900 Stonecroft Blvd. Suite M3020 Woodcreek Drive, Chantilly, VA 20151Downers Grove, IL 60515 Chino, CaliforniaLouisville, Colorado 15065 Flight Ave363 Centennial Parkway 3rd Floor Chino, CA 91710Louisville, CO 80027 New Age Electronics 21950 Arnold Center Road Carson, CA SYNNEX distributes technology through our network ofmore than 25,000 Value Added Resellers (VARs) throughout the North America.With over one million square feet of warehouse space located strategically throughout the country, SYNNEX can deliver these solutions quickly and because of our regional strategy and shipping volume, our reseller partners enjoy lower shipping costs and shorter delivery times that result in lower prices for government agencies. 4797 3.3Marketing andSales A.Provide a detailed ninety-day plan beginning from award date of the Master Agreement include, but not limited to: i.Executive leadership endorsement and sponsorship of the award asthe public sector go-to-market strategy within first 10days ii.Trainingandeducationofnationalsalesforcewithparticipation fromthe executiveleadership,alongwiththeOMNIAPartners, Public Sector team within first 90days ContractManagementSummary Award CreateTermsandConditionsdeveloppricingcalculator; Communicatecontractrequirementsinternallyandwitheachmanufacturerline; Determinerulesofengagement,assignresponsibilityroles Recruitment; IdentifyResellers: Vendorlists,SYNNEXPointofSalereports,SalesManagersandOutsideSales reps; Social Media announcement and collaborative efforts with OMNIA Partners on award; Training:onsite,online,webinars; Establisheligibilityrequirements; Signparticipationagreementensuringcontractcompliance ContractManagement; MonthlycontractreviewbySYNNEXcontractsteam-thegood,thebadandtheugly Monthlystatuscallswitheachparticipatingreseller; Quarterlycadencecallswiththecontractorcommunity; Ongoingcallswithparticipatingmanufacturerstoupdate/revisestrategy. First 90 Days Uponaward,communicatetovendorandinternalProductManagement/BusinessDevelopment teams; Developcontracttermsandconditionsstatement,pricingcalculator,andpublishedcontractprice file; Reviewadministrativerequirements; Sete-mailaliases(OMNIA@synnex.com); DevelopOMNIAPartnerscontractdedicatedcontractwebpagewithrequiredcontractdetails,pricing calculator,andadditionalrelevantcontractinformationforeaseofnavigation; Social Media awareness campaign to direct customers to our website; Determinestrategyandresellerengagement; Establishresellerqualifiers,salesminimums,agreement; Reviewcontractrequirementswithauthorizedresellers; Reviewrequiredbusinessplan/marketingplanfromauthorizedresellers; Conducttrainingviawebinarsofresellers,salesrepresentatives,BusinessDevelopment Representatives,Product Managersandmanufacturers; Whereapplicable,conductjointroadshowstopromote/train; PublishSYNNEXCorporationpressrelease; Providemarketingcollateralforresellers; Reseller call campaign to reach out to partners to inform them of the contract; Dealer visits from our Account Managers to evangelize the contract; 4798 Dealer Partner live webinar series; ; Conference calls and webinars to inform reseller customers of OMNIA Partners; Trade shows, events, and virtual events; Government Navigator business intelligence tool to help Dealer partners uncover opportunities; Email campaign at the Account Manager level. SYNNEXhasidentifiedourtrainingprocessesintheprecedingsectionsforbothinside/outside salesteams,ourbusinessdevelopmentteamsandauthorizedresellers/solutionproviders. Essentially,itwillentailtraining,marketingcollateral,PowerPointpresentationsandonsitevisits toconductQ&A.Trainingisanongoingprocessscheduledthroughouttheyearviawebinars, onsitetrainingandindustryevents. ResellerswillbegivenaccesstotheSYNNEXcontract website,marketingcollateral,andinstructionontheprocessesofobtainingquote/ordersand contractpricing. Allaspectsofthecontract,fromend-usermarketingtocustomerserviceto techsupport,mustbefullyexplainedandexpectationsidentified.Abid-desk,dedicatedto providingquoteassistancetoSYNNEXOMNIAPartners-authorizedresellerswillbeemployedto assistourpartnerstoensureOMNIAPartnersagenciesreceivetimely,accurate,andcontract complaintquotes. B.Provide a detailed ninety-day plan beginning from award date of the Master Agreement describing the strategy to market the Master Agreement to current Participating Public Agencies, existing Public Agency customers of Supplier, as well as to prospective Public Agencies nationwide immediately upon award, to include, butnot limitedto: i.Creationanddistributionofaco-brandedpressreleasetotradepublications ii.Announcement, Master Agreement details and contact information published on the days iii.Design, publication and distribution of co-branded marketing materials within first 90days iv.CommitmenttoattendanceandparticipationwithOMNIAPartners,Public Sector at national (i.e. NIGP Annual Forum, NPIConference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and supplier-specific trade shows, conferences and meetings throughout the term of the MasterAgreement v.Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area reserved by OMNIA Partners, Public Sector for partner suppliers. Booth space will be purchased and staffed by Supplier. In addition, Supplier commits to provide reasonable assistance to the overall promotion and marketing efforts for the NIGP Annual Forum, as directed by OMNIA Partners, PublicSector. vi.Design and publication of national and regional advertising in trade publications throughout the term of the MasterAgreement vii.OngoingmarketingandpromotionoftheMasterAgreementthroughoutits term (case studies, collateral pieces, presentations, promotions,etc.) viii.Dedicated OMNIA Partners, Public Sector internet web-based homepage on with: OMNIA Partners, Public Sector standard logo; 4799 Copy of original Request forProposal; Copy of Master Agreement and amendments between Principal Procurement Agency andSupplier; Summary of Products andpricing; MarketingMaterials online registrationpage; A dedicated toll-free number and email address for OMNIA Partners, Public Sector Immediate Marketingactivitieswithin the first 90 daysinclude: Pressreleases coordinated with OMNIA Partners across strategic publications; Identifyingresellerstoauthorizetopromote&selloffofthiscontract; Resellerrecruitmentandtraining; Multipletrainingwebinarsforbothinternalandexternalsalesteams; DedicatedOMNIAPartnerswebpagedevelopment; Social Media awareness campaign and collaboration; Developmentofcustomized OMNIA Partners marketingmaterials; Attendance at industryeventsandtabletopshows, virtual trade shows and events; Attendance at NIGP events with OMNIA Partners information on display; Ongoingresellerrecruitmenteffortsandinternalsalestraining; End-userdemandgenerationteamtodriveawarenesswithend-usersonbehalfofour resellers; Customizedeventstocreateawarenessforthecontract; Specificplandeveloped&collaboratedwithourpartners; Reseller call campaign to reach out to resellersto inform of the contract; Customer visits from our Account Managers to evangelize the contract; Reseller Partner Live Webinar Series; age to ensure reseller customers are aware of the contract; Conference calls and webinars to inform customers of OMNIA Partners; Email campaign at the Account Manager level. C.Describe how Supplier will transition any existing Public Agency to the Master Agreement available nationally through OMNIA Partners, PublicSector. Includealistofcurrentcooperativecontracts(regionalandnational) Supplier holds and describe how the Master Agreement will be positioned among the other cooperative agreements. SYNNEXhasasignificantamountofexperienceowning/managingPublicSectorcontracts.These vehiclesdonotsellthemselvesandrequireasignificantamountofinvestmentinsalesanddemand generationtomakethemsuccessful.Ourplanwillincludeseveralfacetsaddressingbothresellers and end-users.Althoughwedon'tselldirecttoend-users,wedohaveateamthatprovidesend-user demandgenerationthroughcalloutcampaigns,print/mailers,e-mail,websitecontractlanding page andanelectronicstorefrontoffering.Forourresellers,wewillpullourhistoricalprocurement data perawardedvendorlinetoidentifythemostresponsive/responsibleresellerssellingintoState and LocalGovernment,K-12andhighereducationnationwide.Likewise,wewilldothisgloballyand includehighereducationinstitutionsandstate/localgovernmentsales.Inthiswaywecanensurewe havethecorrect"feetonthestreet"inallareascoveredbyOMNIAPartners.Withthisselectgroup of resellers,wewillimplementregulartrainingtoensuretheyunderstandtheOMNIAPartners 479: contractand thetargetaudience.Ongoingeffortswillincludeestablishingregular salesmeetingsin whichwe will make every effort to ensure this contract receives top priority during these meetings we reviewsalesefforts,pendingopportunitiesandidentify anyissues.Manufacturersandtheirlocalsales teams willlikewisebeengagedtoassistintheidentificationofopportunitiesandspecialpricing.We will providesupportfortable-topshows,collateralandweblandingpagesforourparticipating resellers.Ultimately,weseeourroleasanITdistributortoprovideallthetoolsaresellerwill needto increasetheirsalesonthiscontractandtohelpdevelopthepartnershipwiththevendor andtheir fieldsalesteams.SYNNEXwillalsomakeavailableourextensivetechnicalsupportteam and24/7 customerservicecallcentertoensureexceptionalcustomersupport. D.Acknowledge Supplier agrees to provide its logo(s) to OMNIA Partners, Public Sector andagreestoprovidepermissionforreproductionofsuchlogoinmarketing communications and promotions. Acknowledge that use of OMNIA Partners, Public Sector logo will require permission for reproduction, aswell. SYNNEX Corporation acknowledges and agrees. E.Confirm Supplier will be proactive in direct sales of Suppliers goods and services to Public Agencies nationwide and the timely follow up to leads established by OMNIA Partners, Public Sector. All sales materials are to use the OMNIA Partners, Public Sector logo. At a minimum, the Suppliers sales initiatives should communicate: i.Master Agreement was competitively solicited and publicly awarded by a Principal ProcurementAgency ii.Best governmentpricing iii.No cost toparticipate iv.Non-exclusive SYNNEX Corporation confirms. F.Confirm Supplier will train its national sales force on the Master Agreement. At a minimum, sales training shouldinclude: i.Key features of MasterAgreement ii.Working knowledge of the solicitationprocess iii.Awareness of the range of Public Agencies that can utilize the Master Agreement through OMNIA Partners, PublicSector iv.Knowledge of benefits of the use of cooperativecontracts SYNNEX Corporation confirms. G.Provide the name, title, email and phone number for the person(s), who will be responsiblefor: i.ExecutiveSupport ii.Marketing iii.Sales iv.SalesSupport 47:1 v.FinancialReporting vi.AccountsPayable vii.Contracts Executive SupportExecutive Support Ed SomersMichelle Chapin Vice President, Public Sector & Vertical MarketsDirector, Business Development eds@synnex.commichellechapin@synnex.com 864-349-4374864-800-9165 Executive SupportExecutive Support Randy FinleyVishu Vyravipillai Director, Public Sector Business DevelopmentDirector, Public Sector Intelligence randyfi@synnex.commichellechapin@synnex.com 864-349-4390864-800-9165 MarketingSales Stephanie KelleyDavid McCarter Program Manager, GOVSolvVice President, Sales stephaniek@synnex.comdavidmc@synnex.com 864-349-4593864-349-4033 SalesSales Cory FortuneNick Coperine Business Development, SLED ContractsBusiness Development, SLED Contracts coryf@synnex.comNicholasCo@westcon-na.com 864-349-4560914-829-7782 Sales SupportSales Support Greg VillamarinJennifer Feliciano Sales Support CoordinatorSales Support Coordinator gregv@synnnex.comjenniferfe@synnex.com 864-373-7617864-373-7469 Financial ReportingAccounts Payable Jennifer McEachernJai Raj Contracts ManagerSupervisor, Accounts Payable jennifermce@synnex.com jair@synnex.com 864-349-4079510-668-3449 ContractsContracts Ed SomersJennifer McEachern Vice President, Public Sector & Vertical MarketsContracts Manager eds@synnex.comjennifermce@synnex.com 864-349-4374864-349-4079 47:2 H. information for the highest-level executive in charge of the salesteam. SYNNEX SALES FORCE: all full-time SYNNEX employeeswith nationwide coverage; Strategic and small accounts covered; Education team comprised of ten former K-12 teachers, principals, and education technologists to drive education business with our reseller partners; Public Safety Team comprised of the former City of Greenville Chief of Police and a former City of Columbia police detective to drive public safety business with our reseller partners; Healthcare Team comprised of former nurses and other team members with years of experience in the medical field; State and Local dedicated Contracts Team comprised of tenured experts who understand cooperatives, state statutes and regulations, that manage a portfolioof numerous contracts; Dedicated GSA Team comprised of managers who oversee the 250+ vendor partner lines, current buying trends, government initiatives, and create demand & interest, evangelizing for our technology partners; Diversity Alliance Team comprised of managers who support and collaborate with an ecosystem of 100+ diversity resellers including HUB and minority owned businesses; Marketing / DemandGeneration Team dedicated to driving public sector sales with end-user customers, resellers, and manufacturers; Product Management Team comprised of experienced managers who oversee manufacturer partners for strategy, pricing and relationships. The team supportspartners to scale and grow their business understand market trends; Service Support Teamcomprised of experienced managers to guide and support our partners for service solutions; Finance Support Teamcomprised of experienced managers to guide and support our resellers for financing options and solutions. Our Dealer Network is comprised of over 25,000 independent dealers, resellers, and solutions providers nationwide. We have over 7,000 partners selling into Public Sector with 3,500 actively selling into State and Local Government and 1700 partners focused on K-20 Education, and 900 Healthcare. I.Explain in detail how the sales teams will work with the OMNIA Partners, Public Sector team to implement, grow and service the nationalprogram. Upon award, SYNNEX will create a contract website to be located on our public sector contracts page here: https://www.synnexcorp.com/us/govsolv/contracts/. This site will provide a direct link back to OMNIA Partners and will be used to market, promote, and highlight OMNIA Partners.SYNNEX will actively promote the benefits of this contract and encourage its use among our public sector reseller ecosystem. SYNNEX will work with the OMNIA Partners Public Sector Team to prepare a press releaseand develop marketing collateral to share with our reseller and manufacturer partners. SYNNEX will provide OMNIA Partners with all marketing materials and obtain written approval before release. Marketing efforts will include attendance at industryevents, ongoing resellerrecruitmentefforts, use of the SYNNEX GOVSolv End-userdemandgenerationteam, socialmedia collaboration, and customizedeventstocreateawarenessforthecontractamong other efforts I.Explain in detail how Supplier will manage the overall national program throughout the term of the Master Agreement, including ongoing coordination of marketing and sales efforts, timely new Participating Public Agency account set-up, timely contract administration,etc. 47:3 OngoingContract Program Management Activities include, but are not limited to: Training/webinars-initialandongoing; ProductRefresh-marketingandcommunication; BusinessDevelopment-slip/gainreportforbothresellerandmanufacturer; BusinessDevelopment-monthlysalesreporttoManufacturerwithemailupdates; QuarterlyBusinessReviewforreseller(orasneeded); QuarterlyBusinessReviewformanufacturers; Identificationofpotentialseasonalpricing(hotlist)fortheOMNIAPartners community; QuarterlyBusinessReviewwebinarforresellercommunity; PeriodiceventstoincludeOMNIAPartners contractdedicatedmarketingandtrainingsessionsat ourGOVSolvSLEDevents; Maintenanceofauthorizedresellerdatabasewithcontactinformation; ContractreportingandAdministrativefeepaymenttoOMNIAPartners; Pricingupdatesaswellasnewproductidentificationandsubmission. SYNNEX has a fully dedicatedcontracts team that verifies compliance with the terms and conditions of each contract on every Purchase Order generated through this contract. At theend of each month the contracts team reviews the Point of Sale(POS)report generated from the SYNNEX purchasing system. Any issues are noted and resolved to ensure 100% compliance. Authorized resellers provide a report to SYNNEX showing their sales during the reporting period. SYNNEX compares their sales report to our POS data to ensure accuracy.References of our contract support are available upon request. J. a list of previous fiscal year along with a key contact foreach. SYNNEX Reseller Network Public Sector segment breakdown -2019 State/Local$1,515,016,338.17 Education$1,506,720,566.65 Federal$1,158,967,070.80 Healthcare$843,183,573.38 Utilities$246,026,476.79 Transportation$123,827,289.44 Construction$60,281,589.92 SYNNEX Top 10 Public Agencies-2019 Orange County School Board State of Florida Department of Education Klein Independent School District Washington State Employment Security Department City of San Antonio Florence County School District One Bakersfield City School District Miami-Dade County Broward County Sheriff's Office University of Washington 47:4 Because the SYNNEX Go-To-Market strategy is through our reseller ecosystem, the resellers own the relationships with the Public Sector agencies and would have the contact information. This can be provided upon request. K.regarding order management through receipt of payment, including description of multiple platforms that may be used for any of thesefunctions. SYNNEX development team. With this system, SYNNEX sales teams, business development teams, product teams, and our reseller partners are able to have full visibility to quotes and orders including inventory, order status and tracking, and order history. SYNNEX does not sell direct but rather through Value Added Resellers (VARs) and Solution Providers and will utilize our network of SLED focused resellers to provide onsite sale/technical support nationwide to OMNIA Partnermembers. The resellers will have the ability to process OMNIAPartner orders and handle the invoicing. Resellers will submit the end-user PO along with their POto the SYNNEX contracts team. The SYNNEX contracts team will review the order to ensure compliance with the terms and conditions of the OMNIAPartnercontract. Once this is verified, the order will be entered into our system with a code that we can track from order entry through the finalization of the order and shipment thereof. A Point of Sale report will be generated at the end of the month using that tracking code. This report will be used to identify the fees that will be paid. Additionally, authorized resellers partners will provide the SYNNEX contracts team with a sales report identifying all contract orders shipped and invoiced during the reporting period. This provides the contracts management team with full accountability for continuous self-auditing. L.Provide the Contract Sales (as defined in Section 10 of the OMNIA Partners, Public Sector Administration Agreement) that Supplier will guarantee each year under the Master Agreement for the initial three years of the Master Agreement Contract SYNNEX Corporation acknowledges that a long, trusted history with Public Sector agencies, the purchasing organization has been rebranded. contracts and the expectation that OMNIA Partners will be actively working to build its brand and contracts together with SYNNEX and our reseller partners. We are excited to work with OMNIA Partners to grow the contract. M.Even though it is anticipated many Public Agencies will be able to utilize the Master Agreementwithoutfurtherformalsolicitation,theremaybecircumstances where Public Agencies will issue their own solicitations. The following options are available when responding to a solicitation for Products covered under the MasterAgreement. 47:5 i.Respond with Master Agreement pricing (Contract Sales reported to OMNIA Partners, PublicSector). ii.Ifcompetitive conditions require pricing lower than the standard MasterAgreement not-to-exceedpricing,Suppliermayrespondwith lower pricing through the Master Agreement. If Supplier is awarded the contract, the sales are reported as Contract Sales to OMNIA Partners, Public Sector under the MasterAgreement. iii.Respond with pricing higher than Master Agreement only in the unlikely event that the Public Agency refuses to utilize Master Agreement (Contract Sales are not reported to OMNIA Partners, PublicSector). iv.If alternative or multiple proposals are permitted, respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal. tion. SYNNEX Corporation doesnot respond directly to Public Agency solicitations. However, Authorized Dealers will be encouraged to respond using the OMNIA Partners contract when products available under this contract are requested. If thePublic Agency is unsure whether they are eligibleto use the OMNIA Partners contract, SYNNEX will provide the Authorized Dealer with contact information for their agency customer to reach out to OMNIA Partners to discuss eligibility. When alternative contracts are requested by the public agency, SYNNEX will make every attempt to offer OMNIA Partners contract as an alternative to the requested contract. 47:6 Additional Information Describe how Offeror responds to emergency orders. With seventeen office and warehouse locations throughout North America, SYNNEX is able to deliver product within 1-3 days nationwide. Additionally, our extensive network of dealer partners allows SYNNEX to respond quickly to any Dealers have the ability to place orders online, allowing for immediate processing. our success in this area is highly dependent on our ability to respond to emergency orders. Our contracts bid desk is very experienced in handling emergency orders, such as DPAS rated orders, disasterresponse orders, and other critical orders. When necessary, emergency orders in process can be advanced to the front of the queue by the product teams. Services and warranties are offered both through OEMs and through the SYNNEX SERVICESolv ecosystem of authorized service providers.This allows Omnia Partner members to determine the best provider for their service and warranty needs. SYNNEX does not sell direct but rather through Value Added Resellers (VARs) and Solution Providers and will utilize our network of SLED focused resellers to provide onsite sale/technical support nationwide to OMNIA Partner members. The resellers will have the ability to process OMNIA Partner Resellers will submit the end-user PO along with their PO to the SYNNEX contracts team. The SYNNEX contracts team will review the order to ensure compliance with the terms and conditions of the OMNIA Partner contract. Once this is verified, the order will be entered into our system with a code that we can track from order entry through the finalization of the order and shipment thereof. services, etc. SYNNEX Customer Service and Return Policy Product Returns -Return requests may be submitted through the following channels: CUSTOMER SERVICE Hotline: 800-756-1888 Monday through Friday 8AM-8PM EST EMAIL: CSHELP@SYNNEX.com WEBCHAT: http://apps2.link2support.com/WEBCHAT%20SYNNEX/Main.php?do=_WEBCHAT&submit=_Login Requirements - Defective or damaged Products or those subject to customer remorse may be returned to SYNNEX by adhering to the Requirements below. Reseller must obtain a valid RMA number for all returns. 47:7 These policies include adhering to final dates of return or restocking fees for returns. At a minimum, SYNNEX agrees to a 30 day return policy for unopened product. Not all product lines are eligible for this return policy. Check with your SYNNEX salesperson to verify specific eligibility. Product Return Guidelines - DOA/Defective Credit Product must be returned in the original packaging. Please ensure that all original components are shipped with the defective item (includes manuals, software, cables, etc.). Please remove all add-ins (not originally sold with the product), as these items will not be returned to you (i.e., memory, sound cards, modems, etc.). Please follow the return shipping instruction provided with your RMA. Advance Swap SYNNEX cross-ships a replacement product to you before it receives the product you are returning. Advance Swaps are subject to SYNNEX credit department approval. Replacement shipment will be billed when shipped and credit issued once the return is received for credit. Please follow the return shipping instruction provided with your RMA. Damaged Shipments Shipment should be refused and SYNNEX Customer Service contacted within 48 hours of the refusal. All damages must be reported within 48 hours of receipt of product for all courier shipments. Shipment damages must be refused, or damage noted on the POD for credit. Please follow the return shipping instruction provided with your RMA. Kit Returns For all kits, parts, and assemblies, all components must be returned complete to be eligible for credit. Please follow the return-shipping instruction provided with your RMA. Stock Balance Product must be in its original manufacturer box and factory sealed. Product must be in resalable condition. Products must be shipped pre-paid for credit. Please follow the return-shipping instruction provided with your RMA. SYNNEX Errors otherwise authorized. Please follow the return-shipping instruction provided with your RMA. 47:8 Manufacturer Exception Returns SYNNEX will make exceptions for returns that are out of policy, provided that the manufacturer has authorized return of the product. Once the customer has an authorized case number or manufacturer RMA number from the manufacturer, the customer then contacts SYNNEX Customer Service for an RMA. Customer Service will then issue an RMA and the customer will receive credit in the amount we receive from the manufacturer for credit. Please follow the return-shipping instruction provided with your RMA. SYNNEX and its authorized resellers will adhere to a standard of net 30 for purchases made under this contract. Authorized Resellers will handle all invoicing for Omnia Partners member agency orders. Resellers will not invoice their agency customers until after the product has been shipped. SYNNEX offers third party leasing services to our authorized resellerpartners and their end user customers. SYNNEX is also pleased to work with customers to offer a customized or specific leasing or financing program that works best for them. Additional service options for this include: Consumption Based Billing Subscription Based Billing Variable Billing Agent Programs In addition, SYNNEX has a Device-as-a-Subscription (DaaS) program designed to enable resellers and their end user customers to simply and inexpensively bundle their hardware/software/service needs into a subscription-based agreement. End Customer Benefits: Easy-to-buy technology on an easy-to-execute subscription agreement Flexibility and scalability to match changing business needs Freedom to scale up, scale down, make changes, refresh or return early Low minimum and no maximum subscription plans from 24-60 months to meet your budgetary needs Up-to-date security via new devices, systems updates, and bundled services Offerors shall describe any associated fees pertaining to credit cards/p-cards. SYNNEXaccepts procurement cards and there is no additional cost to Omnia Partner member agencies for using this process. Authorized resellers will also be required to process p-card orders at no additional cost. 47:9 PARTICIPATING DEALERAGREEMENT ThisParticipating Dealer Agreement as of the by and between _________________________________________Resellerhaving its place of business at ____________________________________________________, and SYNNEX Corporation 44201 Nobel Drive, Fremont, California 94538. BACKGROUND This Agreement governs the appointment of Reselleras a nonexclusive authorized reseller of Products (as defined below) through theOMNIA Partners Cyber Security Solutions and Associated Products & ServicesContract.The General Terms and Conditions comprising the body of this Agreement set forth the general terms of such appointment. AGREEMENT DOCUMENTS The parties agree to be bound by this Agreement, which consists of this Signature Page, the General Terms and Conditions, and anyExhibits attached hereto (if any): The duly authorized representatives of the parties have executed and delivered this Agreement as of the Effective Date. SYNNEX CorporationRESELLER By: By: Name: Name: Title: Title: Date: Date: SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 1 47:: GENERAL TERMS AND CONDITIONS SECTION 1DEFINITIONS. 1.1 legend. If Confidential Information is orally disclosed it shall be identified as such at the time of disclosure and a brief written non-confidential description of the information and confirmation of the confidential nature of the information shall be sent to the recipient within thirty (30) days after the disclosure. Quantities, schedules, pricing, sales reports and inventory reports shall be considered Confidential Information hereunder whether disclosed orally or in writing, or whether mation does not include information that: (1) was in the possession of, or was known by, the receiving party prior to its receipt from the disclosing party, without an obligation to maintain its confidentiality; (2) is or becomes generally known to the public without violation of this Agreement; (3) is obtained by the receiving party from a third party, without an obligation to keep such information confidential; or (4) is independently developed by the receiving party without use of Confidential Information. 1.2Endusers authorized to purchase through the Contract. 1.3Resellershall have the meaning set forth in the Signature Page. 1.4Contractfor the Products. 1.5that are available to be sold through the Contract. SECTION 2APPOINTMENTANDLICENSE. 2.1Appointment, License Grant and Sublicense. Subject to the terms and conditions of this Agreement and the qualification requirements delineated herein, SYNNEX hereby appoints Reseller, and Resellerhereby accepts the appointment, as a non-exclusive authorized Dealerof Products to Customers who can purchase through the Contract. SYNNEX grants to Resellera nontransferable and nonexclusive license during the term of this Agreement to distribute the Products and any software (only as incorporated in the Products) to Customers. 2.2Authority.Except as expressly set forth in this Agreement, Resellerwill have no authority to bind SYNNEXor its supplierstoany contract, representation, understanding, act or deed concerning SYNNEX, its suppliers or any Products covered by this Agreement without prior written consent. This Agreement will not be deemed to establish a joint venture or partnership. Resellerwill make no warranties or representations, such as representations concerning prices, terms of delivery and payment, or conditions of sale, relating to the Products unless SYNNEX authorizes such warranties and representations in writing.The parties recognize and agree that the resellerrelationship referenced herein does not establish SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 2 4811 privity of contract between Resellerand Customer. Resellerexpressly understands that the scope of its representation is limited to the terms of this Agreement. 2.3Sales to End Users Only.Unless otherwise authorized by SYNNEX in writing, Resellershall only sell Products toCustomers who do not intend to further remarket such Products. 2.4Reserved Rights to sell, directly or indirectly, any Products to any Customers, and Resellershall not be entitled to any commission or other compensation with respect to such sales. SYNNEX shall be entitled to appoint other reseller(s) forany Customers without notice or liability to Reseller. 2.5Procurementof Products. Any Products sold to Customer by Reseller under the Contract must be procured through SYNNEX. SECTION 3RESELLEROBLIGATIONS. 3.1ContractPricing.Resellershall comply with the approved product and pricing of theContract.TheContractPricingwill be maintained for the term of thisAgreement, including any extensions. 3.2Warranty. Contract Pricing includes the standard warranty provided by the manufacturer.Additional extensions of the warranty beyond the standard warranty will be an additional cost to the Customer. 3.3Ordering Instructions.Reseller agrees to send orders to SYNNEX through a SYNNEX approved method. Reseller is responsible forensuring that only authorized employees place, change or delete orders and that the orders conform to all requirements of this Agreement. 3.4Customer Purchase Order Forms. Reselleragrees to provide a copy of the order to SYNNEX through this Contract. 3.5Audit. SYNNEX shall, at all reasonable times and for five (5) years after termination or expiration of this Agreement, have full access to Reseller and related correspondence relating to Reseller 3.6Purchase Volume Reports.Reseller shall submita point of sale report of sales through this Agreement on the provided template to OMNIA@synnex.comno later than the th fifth (5) day of the preceding month. 3.7Contract Fee.Reseller is responsible for payment of the contract fee associated with this , the amount of which is basedon the pricing charged to the Customeras delineated in the monthly point of sale report in Section 3.6. Unless otherwise instructed by SYNNEX, Reseller shallprovide the Contract Feeto SYNNEX within 30 days following the end of the preceding month. SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 3 4812 3.8Reseller Services.Reseller must request a one-off approval from SYNNEX to include their services in a contract quote and/or order. 3.9Contract Terms and Conditions. Reseller agrees to comply with the terms and conditions of the Contract. SECTION 4ORDERS, PAYMENT AND DELIVERY 4.1Ordering Information.Resellershall ensure that Customers are eligible to purchase through theContract. 4.2Order Acceptance.acceptance, and SYNNEX shall have no liability for any orders it rejects. 4.3Shipment and Payment.The negotiated price includes delivery to the Customer,FOB Originstandard ground freight within the continental US only. Customers may be charged additional fees if shipment must be expedited, requires special handling or delivery and/or OCONUS delivery. 4.4Timely Shipment.SYNNEX will use commercially reasonable efforts to t the location specified by the Customer. 4.5Timely Processing. Resellerwill use its best commercial efforts to process orders and to provide customer service and support in a timely manner. 4.6Payment.s under this Agreement. SECTION 5ADDITIONAL DUTIES OFRESELLER 5.1Best Efforts.Resellershall use its best efforts to promote and sell the Products to Customers, all consistent with good business ethics and in a manner that will reflect favorably on SYNNEX. 5.2Compliance.Resellershall comply with all applicable federal, state and local laws,rules, regulations, ordinances and executive orders. If either party receives any notice or becomes aware of any violation of any applicable law, statute, rule, regulation or ordinance by the Products or the distribution thereof, such party shall promptly notify the other party of such notice or violation. 5.3Conduct of Reseller.Resellershall at all times refrain from engaging in any illegal, unfair, or deceptive trade practices or unethical business practices whatsoever. Resellershall not make any false or misleading representations to Customers or other persons with regard to SYNNEX or the Products. Resellershall not make any representations with respect to the specifications, features, or capabilities of Products which are not consistent with those -available Product documentation. SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 4 4813 5.4No Contract Modification.Resellershall notalter, change, or modify in any way, any contract or order under any contract between SYNNEX and any Customer. Reseller will indemnify and hold SYNNEX harmless from any alteration, change, or modification to a contract between SYNNEX and any Customer caused by the actions of Reseller. 5.5Failure to comply with any of the provisions of this section will result in immediate termination of Reseller. SECTION 6QUALIFICATIONS OF RESELLER 6.1Good Standing. Reseller must be current and in good standing. Resellercannot have defaulted on any payments due to SYNNEX and must have a history of prompt and timely payments for all amounts due SYNNEX. 6.2ResellerFinancials. Reselleragrees to provide SYNNEX with updated credit information on request. Resellerunderstands and agrees that SYNNEX may order a credit report in connection with the Agreement. SECTION 7CONFIDENTIALITY. 7.1Confidentiality Obligations. The receiving party shall protect the prevent any improper disclosure or use thereof by its employees, agents, contractors or consultants, in the same manner and with the same degree of care (but in no event less than a reasonable degree of care) as it uses in protecting its own information ofa confidential nature for a period of three (3) years from the date of such disclosure. Each party must inform its employees having access to Section 7.1. Each party agrees to provide notice to the other immediately after learning of or having reason to suspect a breach of any of the restrictions of this Section 7.1. Notwithstanding the foregoing, formation if and to the extent that such disclosure is required by applicable law, provided that the receiving party uses reasonable efforts to limit the disclosure and provides the disclosing party a reasonable opportunity to review the disclosure before it is made and to interpose its own objection to the disclosure. Each party retains for itself all proprietary rights it possesses in and to all of its own Confidential Information. Accordingly, Confidential Information which the disclosing party may furn restrictive, nontransferable, nonexclusive license under which the receiving party may use such Confidential Information under the terms of this Agreement, solely for the purposes of satisfying its obligations hereunder. Each party understands that the party receiving Confidential Information may now or in the future be developing proprietary information internally, or receiving proprietary information from third parties in confidence that may be similar to disclosed Confidential Information. Nothing in this Agreement shall be construed as a representation or inference that the receiving party will not develop products, for itself or others, that compete with the products, processes, systems or methods contemplated by disclosed Confidential Information. SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 5 4814 Each party acknowledges that any material violation of the rights and obligations provided in this Section 7.1may result in immediate and irreparable injury to the other party, and hereby agrees that the aggrieved party shall be entitled to immediate temporary, preliminary, and permanent injunctive relief against any such continued violations upon adequate proof, as required by applicable law. Notwithstanding Section 13.6, each party hereby submits itself to the personal jurisdiction of the courts of competent subject matter jurisdiction for purposes of entry of such injunctive relief. SECTION 8STAFFING. 8.1Staffing. Each of the parties agrees not to solicit, hire or engage any employees of the other party that are directly involved in the activities of the other party in connection with this Agreement during the period such employees are employed by the other party and for a period of one hundred eighty (180) days after the date termination of employment from the other party. Each party acknowledges that any material violation of the rights and obligations provided in this Section 8.1may result in immediate and irreparable injury to the other party, and herebyagrees that the aggrieved party shall be entitled to immediate temporary, preliminary, and permanent injunctive relief against any such continued violations upon adequate proof, as required by applicable law. Notwithstanding Section 13.6, each party hereby submits itself to the personal jurisdiction of the courts of competent subject matter jurisdiction for purposes of entry of such injunctive relief. SECTION 9LIMITATION OF LIABILITY. 9.1EXCEPT FOR A BREACH OF SECTION 7.1 ORSECTION 8.1, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES OR COSTS HOWSOEVER ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR COSTS.IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS, OR ANY AGREEMENTS INTO WHICH THEY ARE INCORPORATED, OR ANY PERFORMANCE OR NONPERFORMANCE UNDER THESE TERMS AND CONDITIONS, IN EXCESS OF THE NET PURCHASE PRICE OF THE PRODUCTS OR SERVICES ACTUALLY DELIVERED TO AND PAID FOR HEREUNDER. SECTION 10INDEMNIFICATION 10.1ResellerIndemnification. Resellerwill indemnify, defend and hold harmless SYNNEX, its dealers, employees, successors, assigns, parent company and affiliated from and against any and all claims, demands, causes of action, expenses (including reasonable Reseller its activities in connection with this Agreement, or actual or alleged misrepresentation relating to SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 6 4815 any of the Indemnified Parties, the Products or this Agreement, regardless of the form of action. Resellershall pay any damages and costs assessed against the Indemnified Parties in connection with such claim. Any Indemnified Party shall have the right, at its own expense, to participate and be represented in any such action, suit or proceeding by its own attorneys. Resellershall not al. 10.2SYNNEX Indemnification. SYNNEX will indemnify, defend and hold harmless Resellerfrom and against any and all claims, demands, causes of action, expenses wrongful acts or omissions relating in any way to its activities in connection with this Agreement, or actual or alleged misrepresentation relating to the Products or this Agreement, regardless of the form of action. SYNNEX shall pay any damages and costs assessed againstResellerin connection with such claim. Resellershall have the right, at its own expense, to participate and be represented in any such action, suit or proceeding by its own attorneys. SYNNEX shall not enter into any settlement that affects Resellersrights or interests without Resellerprior written approval. SECTION 11INTELLECTUAL PROPERTY 11.1Nothing contained in this Agreement shall give Resellerany interest, license or right in any trademark, name, logo, or other trade designation of SYNNEX or any SYNNEX parent or affiliated company. Reselleragrees that it will not at any time during or after this Agreement assert or claim any interest in, or do anything that may adversely affect the validity or enforceability of, any trade name, trademark or logo belonging to or licensed to any SYNNEX parent or affiliated company or the rights therein. SECTION 12TERM AND TERMINATION. 12.1Term.The initial term of this Agreement shall commence on the Effective Date of this Agreement and extend for one (1) year thereafter, with automatic one year renewals unless terminated according to one or more of the following provisions: (A)At any time upon the mutual written agreement of both parties; (B)By either party with or without cause upon thirty (30) days prior written notice of termination to the other party; (C)By either party, following a material breach of this Agreement by ch breach within thirty (30) days of it receiving written notice of such breach; (D)By SYNNEX, immediately upon written notice, in the event Resellerbreaches Section 5; and SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 7 4816 (E)By either party upon the other party seeking an order for relief under the bankruptcylaws of the United States or similar laws of any other jurisdiction, a composition with or assignment for the benefit of creditors, or dissolution or liquidation. Notwithstanding the foregoing, SYNNEX may in its sole discretion, and without any further liability or obligation of any kind, revoke its appointment of Resellerby providing five (5) business days written notice. 12.2Effect of Termination.The termination of this Agreement shall in no way affect the obligations of either party regarding orders accepted by SYNNEX prior to the effective date of such termination. 12.3Return of Confidential Information. Upon termination of this Agreement by either party, each party shall return all originals and copies of Confidential Information or destroy the same with certification of such destruction, provided, however, that the Receiving Party may retain an archival copy of Confidential Information as required by record retention policies or law. 12.4Survival. Provisions herein which by their nature extend beyond the termination or expiration of this Agreement will remain in effect until fulfilled. SECTION 13MISCELLANEOUS. 13.1Entire Agreement and Modification. This Agreement shall constitute the entire agreement between the parties with respect to the transactions contemplated hereby and supersedes all prior agreements and understandings between the parties relating to such transactions. The Exhibits attached hereto are considered to be a part of this Agreement. No modification of this Agreement shall be binding, unless in writing and signed by an authorized representative of each party. 13.2Assignment. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns. Neither party hereto shall in any way sell, transfer, assign, or otherwise dispose of any of the rights, privileges, duties and obligations granted or imposed upon it under this Agreement; provided, however, SYNNEX shall have the right to assign its rights, duties and responsibilities under this Agreement to an affiliate of SYNNEX. An affiliate of SYNNEX means any corporation, partnership or other business entity which controls, is controlled by, or is under common control with SYNNEX. 13.3Severability. In case any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, except in those instances where removal or elimination of such invalid, illegal, or unenforceable provision or provisions would result in a failure of consideration under this Agreement, such invalidity, illegality or unenforceability shall be severed and shall not affect any other provision hereof. Furthermore, the severed provision shall be replaced by a provision which comes closest SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 8 4817 to such severed provision, or part thereof, in language and intent, without being invalid, illegal or unenforceable. 13.4Force Majeure. Neither party shall be liable to the other for any delay in performance or failure to perform, in whole or in part, due to labor dispute, strike, war or act of war (whether an actual declaration is made or not), insurrection, riot, civil commotion, act of public enemy, accident, fire, flood, earthquake, or other act of God, act of any governmental authority, judicial action, computer virus or worm, or similar causes beyond the reasonable control of such party. If any event of force majeure occurs, the party affected by such event shall promptly notify the other party of such event and take all reasonable actions to avoid the effect of such event. 13.5Independent Contractor. SYNNEX and Resellerare and shall be independent contractors to one another, and nothing herein shall be deemed to cause this Agreement to create an agency, partnership, or joint venture between the parties. 13.6Disputes. Both parties agree to negotiate in good faith the settlement of any disputes that may arise under this Agreement. If necessary, such disputes shall be escalated to appropriate senior management of each party. In the event that such good faith settlements fail, excluding any and all disputes and controversies arising out of or in connection with Sections 7.1or8.1, any and all other disputes and controversies of every kind and nature between the parties arising out of or in connection with the existence, construction, validity, interpretation, or meaning, performance, non-performance, enforcement, operation, breach, continuance, or termination of this Agreement shall be submitted to binding arbitration, pursuant to the Rules of the American Arbitration Association, before a single arbitrator in Alameda County, California. In the event the parties cannot agree on the arbitrator, then an administrator of the American Arbitration Association shall select an appropriate arbitrator from among arbitrators of the American Arbitration Association with experience in commercial disputes related to technology products. In the event of any litigation arising out of this Agreement or its enforcement by either party, the prevailing party shall be entitledto recover as part of any judgment, reasonable 13.7No Waiver.The failure of either party to require performance by the other party of any provision of this Agreement shall not affect the full right to require such performance at any later time, nor shall the waiver by a party of a breach of any provision of this Agreement be taken or held to be a waiver of the provision itself. 13.8Jurisprudence. This Agreement shall be governed by and construed in accordance with the laws of California andthe United Nations Convention on Contracts for the International Sale of Goods shall not apply. 13.9Notice. All written notices required by this Agreement must be delivered in person or by means evidenced by a delivery receipt and will be effective upon receipt. SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 9 4818 13.10Exhibits. Each Exhibit attached hereto is incorporated herein by this reference. The parties may amend any Exhibit from time to time by entering into a separate written agreement, referencing such Exhibit and specifying the amendment thereto, signed by an authorized employee of each of the parties. * * * * * * * SLED Dealer-OMNIAPartnersAgreementJuly 1, 2020Version 10 4819 Diversity Alliance Program The SYNNEX GOVSolv Diversity Alliance Programis made up of our top Public Sectorcustomers business. The program was designed to promote collaboration amongst partners, enabling them to win more businessthrough Diversity Status and collaboration. Furthermore, members can take advantage of an extensive list of exclusive program benefits. As a result, the Members in the program continue to see YoY growth. Diversity Alliance Program members have access to Eligibility: the following tools and benefits: In order to establish and maintain Exclusive rebates from participating manufacturers eligibility as a Member of the Discounted SYNNEX integration discounts Diversity Alliance Program, Discounted financing tools such as escrow agreements, resellers must: blind lock box, and extended terms Hold one or more diversity Inclusion in the GOVSolv Strategic Partner Database, a statuses tool designed to help our reseller partners, both large and small, Meet a minimum develop strategic relationships with each other. The tool threshold of annual and/or encourages collaboration amongst DAP members, allowing them Public Sector sales to expand their resources Hold a prime contract or Frequentnetworking opportunities with other small- participate in an indirect business partners and diversity-focused manufacturer partners reseller contract program at SYNNEX-sponsored events Participate in a SYNNEX Member Reporting Tools: Access to a variety of sales and Credit Terms account or SPIFF reporting tools to keep track of multiple vendor other alternative credit promotions program Discounted fees for GSA orders that are classified as new Be in good standing business opportunities Priority access to the SYNNEX Public Sector Business Development Team that can help you drive business Priority access to RFI/RFQ/RFP Proposal Support Contact the DAP Team technical, contractual, and logistical today at dap@synnex.comor 877.230.5680 481: 4821 ƦğƩƷƓĻƩƭ͵ ŷĻƩĻ ğƩĻ ĭǒƩƩĻƓƷƌǤ ƒƚƩĻ ƷŷğƓ ĻƭĻƌƌĻƩ Ʃ {\[95 {bb9 źĭĻƭ ƚŅ ƷŷĻ ĭǒƩƩĻƓƷ ƦƩƚŭƩğƒ͵ ĻƩƭ ƭźŭƓĻķ ǒƦ ŅƚƩ ƷŷĻ {bb9 Dh{ƚƌǝ ŷĻ ŅƚƌƌƚǞźƓŭ ƒğƦ ƭŷƚǞƭ ƷŷĻ ƌƚĭğƷźƚƓƭ ƚŅ ƷŷĻ ĭƚƩƦƚƩğƷĻ ƚŅŅЌЏЉЉ wĻƭĻƌƌ 4822 4823 4824 4825 4826 4827 4828 4829 482: 4831 4832 4833 4834 4835 4836 4837 4838 4839 483: 4841 4842 4843 4844 4845 4846 4847 4848 4849 484: 4851 4852 SYNNEX Corporation Qualification and Experience SYNNEX HISTORY: SYNNEX Corporation was foundedin 1980 and offers a comprehensive range of industry leading IT products and business fully integratedsolutions, services, and support, including distribution, contract assembly, business process outsourcing, and logistics. SYNNEX is listed on the New York Stock Exchange (NYSE: SNX) and is currently ranked 130on the 2019Fortune 500. SYNNEX brings the most relevant technology solutions to the IT and consumer electronics markets to help our partners sustainably grow their business. We distribute more than 3,000,000 technology products from more than a thousand of the ellers and retail customers in the U.S., Canada, and Japan. As part of our value-added services, SYNNEX provides a variety of professional and marketing services, including demand generation, education and training, pre-and post-sales support, end-user enablement, server assessment, design and integration, product lifecycle support, contract design and assembly, and IT resource planning. In addition, SYNNEX provides a wide range of financial options to ensure that our partners can provide the best solutions to their end-user customers. Our Westcon-Comstor Americas division operates in North and Latin America and focuses in security, collaboration, networking, and data center. Our expert technical knowledge and industry-leading partner programs are designed to keep our partners at the forefront of their markets to drive business and growth. Westcon-Comstor Americas goes to market under the Westcon and Comstor brands. Our Hyve Solutions division designs, manufactures, and deploys cost-effective, energy-efficient data center servers and storage solutions worldwide to some of the largest data center users. SYNNEX FINANCIAL CONDITION: FEIN 94-2703333 DUNS #112375758 The SYNNEX2019 Annual Report is located here: https://s22.q4cdn.com/848111767/files/doc_financials/quarterly_reports/2019/Q4/02/SYNNEX-2019-Combo-eproof-final- annual-report.proxy.pdf ThecompleteSYNNEX history of SEC filings can be foundhere: https://ir.synnex.com/financials/default.aspx As a Fortune 130worldwide distributor, we are always involved in some type of litigation and employ a team of lawyers to protect our interests as a full- to be litigious. Our SEC filings include details on our litigation efforts. SYNNEX EXPERIENCE: SYNNEX Corporation was the first broad line distributor to obtain a GSA Schedule 70 for both Federal and SLED business. Ed Somers was the manager responsible for obtaining this contract in 1998 and developing it to where it is today. We have annual salesof $60 million with over 220 vendor lines and 500,000 line items. We are audited every year and have an excellent compliance program. We have also acquired two additional GSA Schedules: 58i for Pro AV and through a recent acquisition, Cisco on the Westcon GSA Schedule. Ed Somers realized there was an opportunity to take the infrastructure developed for GSA into the SLED market where there are over 4000 contracts in state and local government, K-20, Public Safety and Emergency Management. We 4853 currently manage a number of contracts for our tier one manufacturing partners: NASPO ValuePoint for HP Inc. NASPO ValuePoint for Hewlett Packard Enterprises NASPO ValuePoint Datacom Contract for Hewlett Packard Enterprises NASPO ValuePoint for Panasonic NASPO ValuePoint for Samsung NASPO ValuePoint for Palo Alto Networks NASPO ValuePoint for Cradlepoint TX DIR for Panasonic TX DIR for Lenovo Ohio MMA for HPI/HPE TIPS for Xerox TIPS for Lexmark NC Rugged for Getac MHEC for both HP Inc. and Hewlett Packard Enterprises We also are Prime on a number of SLED contracts including NCPA, PEPPM, USETPA, Ohio STS and TX DIR to name just a few. These contracts allow us to engage resellers as authorized dealers that provide for the reseller to sell to their end-user agency customers and handle the invoicing as well. Many of these resellers are small business and welcome the opportunity to leverage this program to gain access to key contract vehicles. The dealer program was developed by Ed Somers in response to a need in the market to use resellers as an extension of our business providing onsite customer service, sales and technical support. Public Sector is now the largest vertical at SYNNEX with over $4.5billion in sales to both Federal and SLED focused resellers and solution providers.Our contract business exceeded $600 million in revenuein 2019. We have a team of more than thirty peopleincluding the former City of Greenville Chief of Police, a former City of Columbia police detective, former K-12 teachers, principals, nurses, and industry experts who are tasked with managing and growing this business as well as supporting both our manufacturing partners and reseller partners. Our Dealer Network is comprised of over 25,000 independent dealers, resellers, and solutions providers nationwide. We have over 7,000 partners selling into Public Sector with 3,500 actively selling into State and Local Government and 1700 partners focused on K-20 Education, and 900 Healthcare. Ed Somers was recently promoted to Vice President in recognition of the success of this program and his team. Ed Somers graduated from Clemson University with a BA cum laude and Emory University School of Law. He is a member of the State Bar of Georgia. 4854 4855 4856 {ƷğƷĻ TXMDCOILFLNHCAMDTNCAWA /źƷǤ DallasClarksburgCentennialAddisonDunedinMerrimackSan DiegoFultonKnoxvilleRichmondFife ĻğƩƭ ǞźƷŷ {bb93 years20+ years12 years15 years13 years18 years20 years21 years2 years15 years16 years /ǒƭƷƚƒĻƩ źƷƌĻ CEODirector of SalesCTOSenior Director, Public SectorVice PresidentVice President, Federal SalesDirector, Education Business DevelopmentDirector Governmetn ContractsDirector Public Sector SalesVice PresidentOffice Manager /ǒƭƷƚƒĻƩ /ƚƓƷğĭƷ Connor BrankinJeff Di BellaDan HammackBrian FieldsKen CandelaJeff TrentJohn CowieTrina Dennis-CarolsonReed PerrymanSandesh MuthaNancy Sauber /ǒƭƷƚƒĻƩ bğƒĻ CrossvaleDaly ComputersDHE Computer Systems, LLCITSavvyKynetic Technologies LLCPC ConnectionPC Specialists DBA Technology Integration GroupPresidioRCNSSP DATA INCSynchronous Technologies April 22, 2020 Omnia Partners, Public Sector Ref: Solicitation No. 20-08, RFP for Cyber Security Solutions & Associated Products & Services Subject: Authorization of Synnex Corporation To Whom It May Concern, The purpose of this letter is to confirm that Synnex Corporation(Synnex) is a bona fide partner of Palo Alto Networks, Inc. and as such is directly authorized to bid on the currently published RFP (Solicitation No.20-08). Synnexis authorized to distribut and servicesunder the terms and conditions ofSolicitation No. 20-08. Should you have any questions regarding this matter, please do not hesitate to contact me via e-mail: racheampon@paloaltonetworks.com. Sincerely, Regina Acheampong Director, Business Operations 4857 To whom it may concern: Crossvale Inc., a Dallas based IT professionalservices company, has been working with Synnex for over three years. During that time Crossvale has worked approximately100 dealsin thecommercialand SLED space. The type of work we have done together is softwareproduct resale and IT Professional Services. Crossvalehas found all the staffat Synnex to be: Responsive Intelligent Agile Ableto execute Flexible Specifically,in the SLED space Crossvale has leveraged Synnexs TX DIR and NCPAcontracts successfully. Wefound the process to be easy, well documented and fast. The Synnex staff were there to answer any and all questionsno matter how basic. I would recommendSynnex as a valued partner to any company wishing to sell their products or services. If youd liketo discuss further,I would be pleased to chat over any concernsor questionsyou mighthave. Sincerely, Conor Brankin CEO Crossvale Inc cbrankin@crossvale.com 4858 Omnia Partners 840 Crescent Center Drive Suite 600 Franklin, TN 37067 To Whom It May Concern, SYNNEX is a valued added distributor that supplies both hardware and software OEM vendors.These vendors include vendors such as Acer, Capsa Solutions, Cisco, Extreme Networks, Google, Hewlett Packard Enterprises, HP Inc, Lenovo, Microsoft, and ViewSonic. Within the last 15 years ITsavvy has made SYNNEX their preferreddistribution source. With over $40M in businessthat we have donewith SYNNEX in 2019, we rely on them for more than just shipping equipment. SYNNEX is a source for support, integration, configuration and services. GovSolv, within SYNNEX,has provided ahigh level of expertisein addressing more complex and unique requirements ofFederal, State, Local and Educational clients. The contract management team at SYNNEX is superiorto any other group that I have worked with;and continues to be best in class. If I can be of any additional assistance in this reference,please contact me via the information below. Respectfully Brian Fields Senior Director Public Sector ITsavvy 313 South Rohlwing Road Addison, IL 60101 Tel 630.396.6305 FAX 630.396.6322 bfields@ITsavvy.com www.ITsavvy.com | | | | | SpiceworksLinkedInTwitterFacebookYouTube 4859 April 17, 2020 Omnia Partners 840 Crescent Centre Dr. Suite 600 Franklin, TN 37067 RE: Synnex Public Sector Group To Whom it may concern: Our company is Kynetic Technologies LLC, we are a Nationally Certified Minority Owned business, who focuses in the SLED market. We have been a customer of Synnex Corporation for over 15 years. We along with their Varnex group. We work with all the other distributors in the industry, but we feel Synnex is the best at addressing the Public Sector market. They have individual experts that focus on Federal, State and Local Government, Law Enforcement, Education both K12 and higher education. Synnex is the leader in innovation in the Public Sector they were the first to add an education group, the first to add a public safety group with individuals from those industries to teach us how better to serve those markets. This is much different than the other distributors in the marketplace they do not make that kind of investment in the Public Sector. I feel adding Synnex to your approved vendor group will help broaden your contract usage. If you have any questions, feel free to contact me. Ken Candela Vice President Kynetic Technologies LLC (727) 543-6158 485: ! 8161 Maple Lawn Blvd. Suite 150 ! ! Fulton, MD 20759 ! www.presidio.com ! ! ! April 20, 2020 Subject: SYNNEX Reference for OmniaContract To Whom it May Concern: Presidioand SYNNEX have enjoyed a strong business relationship for many years, and SYNNEX is a top distribution partner. Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. SYNNEX’s line card provides us with the ability to source from a very comprehensive set of vendors. This access allows SYNNEX to design and tailor very robust solutions addressing the unique needs of our customers. Over 20% of our business is from our public sector customers. SYNNEX offers unique support through their GovSolv team providing Presidio and our customers with practitioner resources including former educators, school administrators, and government leaders. These resources supplement our segment solution knowledge and help ensure we exceed the needs and expectations for our education, state and local government customers. 4861 Our ability to leverage a SYNNEX-held Omnia contract enhances our business proposition to our public sector customers. Our customers’ ability to leverage a competed, well recognized cooperative agreement provides them with procurement process assurance, reduces the time required to implement projects, and reduces procurement costs. Tjodfsfmz- Usjob!Efoojt.Dbsmtpo Ejsfdups!Hpwfsonfou!Dpousbdut Qipof;!412.734.2983 Fnbjm;!uefoojt.dbsmtpoAqsftjejp/dpn Page 2. 4862 4863 SYNNEX Corporation Value Add 1.SYNNEX Linecard The public expects government agencies to keep up with changing technological trends in order to keep them and their data safe. In order to best serve the OMNIA Partners community, SYNNEX proposes including the entire SYNNEX linecard of over fourteen hundred IT manufacturers and Authorized Service Providers as a Value-Add to the contract. These manufacturers are often used in Cyber Security and, in order to create a broader solution while p manufacturers at a flat discount to the OMNIA Partners community. A copy of the complete SYNNEX linecard has been included in our response. Our proposed catalog offering gives public agencies connection to not only the larger, tier-one manufacturers but also the smaller, emerging manufacturers that would typically be unavailable to agencies without a contract vehicle as a means of procurement. Access to emerging technology allows state, local, and education agencies to keep up with the critical needs of keeping the public and their data safe. SYNNEX brings the most relevant technology solutions to the public sector community with more than 3,000,000 t expertise focuses on technology and vertical markets, working in collaborative teams to build next-generation solutions where the two intersect. We are partners in navigating technology growth opportunities for our manufacturing and reseller partners, constantly reevaluating and evolving our go-to-market strategies to help our partners stay relevant in the ever-changing world of technology. SYNNEX currently holds two IT catalog contracts that are available to public sector agencies. The feedback that SYNNEX and our reseller partners have received from these agencies is that they value the ability to procure full solutions through one contract, allowing them to save time and money. By streamlining the procurement beyond best pricing. Open Market Products: If the entire SYNNEX linecard is accepted as allowing the agency to make their full purchase under contract. Value Add Category Examples: SYNNEX Corporation proposes the entire catalog of SYNNEX and all SYNNEX divisions, including, but not limited to 3D Printers and Accessories, Access Control, Accessories, All In One PCs, Android Phones, Antennas, Audio- Visual Products, AV Furniture, Barcode Readers, Batteries and Battery Chargers, Bridges / Routers, Business Machine Supplies, Cable Accessories, Calculators / Business Machines, Camcorders, Cases and Protective Covers, Chromebooks, Cloud Security, Cloud Software and Solutions, Combined AV Devices, Computer Accessories, Computer Based Training, Computer Mice / Pointing Devices, Consumer Electronics, CPUs / Processors, Creativity Applications, Data center products, Data Management Applications, Desktop Computers, Desktop Supplies, Digital AV Players / Recorders, Digital Cameras, Display Accessories, Display Cables, Dot Matrix Printers, Drones, DVD Players / Recorders, DVRs / Security Storage, Education Applications, Fax Machine Supplies, Fax Machines, Financing Options, Flash USB Drive and Cards, Gaming Accessories, Gaming Console Applications, Gaming Systems, GPS Receivers / GPS Kits, Handheld Devices / PDAs, Hard Disk Drives, Headphones and Microphones, Home / Lifestyle Applications, Home Audio, Hosted Software, Hubs / Switches, 4864 Ink Jet Printers, Input Device Accessories, Integration, Internet / Communication Applications, IOT Solutions, Keyboards / Keypads, KVM Switches and AV Splitters, Laser Printers, Last Mile Services / Solutions, LED Printers, Managed Print, Memory Boards and Card Readers, Modems, Monitors, Motherboards, Multifunction Machines, Netbooks, Network Accessories, Network Adapters, Network Cables, Network Devices, Network Management Tools, Network Service / Support, Network Storage, Notebook / PDA Carrying Cases, Notebook / Tablet PCs, Notebook Computers, Office Furniture, Office Productivity Applications, Office Tools, Operating Systems, Optical / Floppy / Zip Drives, Optical System and Accessories, Other Communication Devices, Output Accessories, Output Device Service / Support, Paper / Labels / Transparencies / Plastic Cards, PC and Network Cameras, PC Carrying Cases, PC Gaming Applications, Photocopier Supplies, Photocopiers, Port Replicators / Docks, Portable Audio, Power Accessories, Power Adapter, Power Cables, Power Distribution Units, Power Supplies, Presentation Supplies, Printer Accessories, Printer Cables, Printer Consumables, Printer Servers, Programming Tools, Projectors, Rack Systems and Accessories, RAM Modules, Read-Only Memory, Reference / Data Sources, Reference Materials and User Manuals, Remote Controls, Removable Media, Scanners, Security Software and Applications, Servers, Smart Appliances, Software Services / Support, Software Suites, Solid Ink Printers, Solid State Drives (SSD), Sound Cards, Speakers, Storage Accessories, Storage Cables, Storage Controller, Storage Enclosure and RAID Array, Storage Services / Support, Surge Suppressors, System Cabinets, System Cables, System Services / Support, Tablet PCs, Tape Drives, Tape Libraries / Autoloaders, Telephones, Televisions, Terminals / Network Computers, Thermal Printers, Toner Cartridge Drums, Training Courses, Unified Communication Hardware, Unified Communication Services, Unified Communication Software / Licensing, UPS, Utilities, Video Cards, Video Conferencing, Wireless Solutions / Services, and Workstations. 2.Professional Services: In addition to the provided by SYNNEX Authorized Service Providers. SYNNEX Authorized Service Providers are professional contractors who are trained to the highest level possible to provide expedient and accurate field repairs of equipment and services such as engineering, site surveys, to verify that the technician has been trained to adequate standards. To ensure the highest level of service is professionalism, compliance, and adherence to the SYNNEX Supplier Code of Conduct. Services are often opportunity specific and MSRP pricing will be provided to the requesting Agency within a Statement of Work. 3.Subject Matter Experts With the inclusion of our catalog as part of the OMNIA Partners contract, agencies and Dealers can work with the SYNNEX team of subject matter experts to determine the best solutions to fit their needs. Our team of experts includes former educators and education technologists, the previous City of Greenville Chief of Police, nurses, E-Rate experts, and others. These solutions can often be comprised of multiple manufacturers. Whether accessories/peripherals, or a Smart Campus solution of gunshot detection equipment, building access control, networking and connectivity, agencies can work with our experts to design the perfect solution that meets their exact needs with streamlined procurement. 4.SYNNEX Supply Chain Security 4865 OMNIA Partner Agencies can buy with confidence knowing that the products they are receiving have full chain of custody tracking and documentation. SYNNEX Corporation has a fully incorporated Supply Chain Risk Management Plan which sets for the guidelines and processes that SYNNEX follows to ensure measurable and satisfactory performance against contractual obligations. This SCRM Plan defines and documents the supply chain risk management of subcontractor and vendor efforts, ensuring security, performance and on time delivery at the best cost value to the government. SYNNEX Corporation uses NIST, ISO, SYNNEX plans, policies, procedures, and commercial best practices Supply Chain Risk Management processes, beginning with validating procurement source selection strategy and supplier qualification and ending with proper disposition of equipment and completion of services provided to the government. Approved (certified) suppliers have the appropriate quality control measures to prevent counterfeit items from being introduced into the supply chain including: Approved / validated shipping methods Shipping in tamper-resistant packaging Control in all phases using electronic bar coding and optical character recognition which tracks movement, provides lifecycle, recurring inventory Security storage (with controlled access) Equipment handled by authorized and certified personnel Replacement equipment to be purchased from approved suppliers Publications, ISO, and Best Practices (to include counterfeit prevention, tamper prevention, traceability, and tracking) Additionally, SYNNEX Corporation is a member of the Transported Asset Protection Association (TAPA), the international leader in settingstandards to prevent cargo crime. We currently hold Customs-Trade Partnership Against Terrorism (C-TPAT) Certification. C-TPAT sets standards for cargo security in the supply chain and is partnered with US Customs and Border Protection. SYNNEX is ISO 9001:2008 Certified this certification documents physical security practices. A copy of the SYNNEX Corporation SCRM Plan is included with our response. 4866 - - - - - ---- --- 4867 4868 4869 486: 4871 TZOOFY!TFSWJDFTpmw;!Fbtz!up!Cvz-!Fbtz!up!Tfmm Qbsuofs!xjui!TZOOFY!boe!Xftudpo.Dpntups!Bnfsjdbt!up!tqfoe!npsf!ujnf!xjoojoh!efbmt!boe!mftt!ujnf!efbmjoh!xjui! ujnf.dpotvnjoh!jotubmmbujpot/!Xjui!b!wbsjfuz!pg!wbmvf.beefe!tfswjdft-!TZOOFY!TFSWJDFTpmw!dbo!ifmq!tvqqmfnfou!zpvs! dpnqbozt!tfswjdf!pggfsjoht-!tljmmtfut-!boe!hfphsbqijd!sfbdi!up!fyqboe!zpvs!tfswjdft!qpsugpmjp!boe!fbso!npsf!nbshjo/! 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SVP Operations This document establishes SYNNEX Corporation Supply Chain Risk Management(SCRM) Plan in accordance with The National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Revision 4, Security and Privacy Controls for Federal Information Systems and Organizations, NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations, NIST SP 800-161,Supply Chain Risk Management Practices for Federal Information Systems and Organizations, NISTIR 7622,Notional Supply Chain Risk Management Practices for Federal Information Systems, relevant SCRM related International Organization for Standardization (ISO) certifications (e.g. ISO 20243:2018, ISO 27K series, ISO 28K series), CNSSI 1253, and SYNNEX Plans, Policies and Procedures. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 013 April 28, 2019 4885 SYNNEX Corporation Supply Chain Management (SCRM) Plan Document Creation Document NumberStatusPublication DateSCRMP-Number SC-042819-001OriginalApril 28, 2019SC-04-28-2019-A1 Document Change History This table contains changes that have been incorporated into the SYNNEX Corporation Supply Chain Risk Management Plan. Document updates can include updates, corrections, clarifications, or other minor changes in the policy that are either editorial or substantive in nature. Date TypeVersionRevisionChanges Initial 04-28-20191.0 N/AN/A My signature indicates that I have reviewed and approve theSYNNEX Corporation Supply Chain Risk Management Plan.To the best of my knowledge, thesupply chain risk management plan accurately describesSYNNEX supply chain managementoperations andposture. Signature: Date: Tim Rush SVP Operations Phone Number: 1+(864)349-4091 Email: timr@synnex.com Table of Contents 1Chapter I Overview͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Њ SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 ii|Page 4886 SYNNEX Corporation Supply Chain Management (SCRM) Plan Executive Summary͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Њ Mission͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Њ Introduction͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Њ Distribution Services͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Ѝ 2Chapter II Methodology͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Ў Approach͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Ў 3Chapter III Supply Chain RiskManagement (SCRM) Plan͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Џ Risk Management Model͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Џ Organizational Chart͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵А Certificates͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵А Audits͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵Б Policies͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵В NIST Based Supply Chain Control Areas of Responsibility͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЉ AT-1 Security Awareness and Training Policies and Procedures͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЊ CM-1 Configuration Management Policy and Procedures͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЋ CM-3 Configuration Management | Change Control͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЌ CM-5 Configuration Management | Access Restriction͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЍ CM-8 Configuration Management | Component Inventory͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЎ IR-4 (10) Incident Handling | Supply Chain Coordination͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊЏ IR-6 (3) Incident Reporting | Coordination with Supply Chain͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊА PE-3 Physical Access Control͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊБ PE-20 Asset Monitoring and Tracking͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊВ PV-2 Tracking Provenance and Developing a Baseline͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЊВ RA-3 Risk Assessment͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЉ SA-4 Acquisition Process | Requirements͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЊ SA-8 Security Engineering Principles͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЋ SA-11Developer Security Training and Evaluation͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЌ SA-12 Supply Chain Protection (SCP)͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЍ SA-15 Development Process, Standards, and Tools͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЎ SA-18 Tamper Resistance and Detection͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЎ SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 iii|Page 4887 SYNNEX Corporation Supply Chain Management (SCRM) Plan SA-19 Component Authenticity͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋЏ SI-2 Flaw Remediation͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋА SI-4 Information System Monitoring͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋБ SI-7 Software, Firmware, and Information Integrity͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵͵ЋБ Appendix ANIST Based Supply Chain Control Areas of Responsibility(See Supporting Documentation, page 1,includes required TABLE 3 Μ Appendix BNIST SP 800-53: SYNNEX Moderate Impact Baseline(See Supporting Documentation, page 5) Appendix CISO/IEC 20243-1:2018(See Supporting Documentation, page 13) Appendix DReferences Documents and Links(See Supporting Documentation, page 19) Appendix EOrganization Charts(See Supporting Documentation, page 21) Appendix FAcronyms(See Supporting Documentation, page 24) Abstract This Supply Chain Risk Management Plan sets forth guidelines and processes that are to be followed to ensure measurable and satisfactory performance against contractual obligations. This document describes the functions and activities necessary for, SYNNEX Corporationas the Prime Contractor, to manage Subcontractor tasks. Additionally, it defines and documents the supply chain risk management of subcontractor and vendor efforts, ensuring security, performance and on time delivery at the best cost value to the government. DisclosureThis document establishes SYNNEX Corporation Supply Chain Risk Management (SCRM) Plan in accordance with The National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Revision 4, Security and Privacy Controls for Federal Information Systems and Organizations, NIST.SP.800-53Ar4, NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations NIST.SP.800-171r1, NIST SP 800-161, Supply Chain Risk Management Practices for Federal Information Systems and Organizations, NIST.SP.800-161, NISTIR 7622, Notional Supply Chain Risk Management Practices for Federal Information Systems, NIST.IR.7622, relevant SCRM related International Organization for Standardization (ISO) certifications (e.g. ISO 20243:2018, ISO 27K series, ISO 28K series), CNSSI 1253, and SYNNEX Plans, Policies and Procedures. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 iv|Page 4888 SYNNEX Corporation Supply Chain Management (SCRM) Plan SYNNEX CORPORATION SCRM PLAN Addressed in Standard SCRM Plan Submission No. Standard Title OEMDistributerResellerSCRM (Yes | No)(Yes | No)(Yes | No)Submission (Page Ref.) AT-1Security Awareness N/AYesN/APage 11 and Training Policies SYNNEX only and Procedures uses approved OEM partners CM-1Configuration N/AYesN/APage 12 Management Policy SYNNEX only and Procedures uses approved OEM partners CM-3Configuration N/AYesN/APage 13 Management | SYNNEX only Change Control uses approved OEM partners CM-5Configuration N/AYesN/APage 14 Management | Access SYNNEX only Restriction uses approved OEM partners CM-8Configuration N/AYesN/APage 15 Management | SYNNEX only Component Inventory uses approved OEM partners IR-4(10)Incident Handling | N/AYesN/APage 16 Supply Chain SYNNEX only SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 v|Page 4889 SYNNEX Corporation Supply Chain Management (SCRM) Plan uses Coordination approved OEM partners IR-6 (3)Supply Chain N/AYesN/APage 17 Protection | Incident SYNNEX only Reporting | uses approved Coordination with OEM partners Supply Chain PE-3Physical Access N/AYesN/APage 18 Control SYNNEX only uses approved OEM partners PE-20Asset Monitoring and N/AYesN/APage 19 Tracking SYNNEX only uses approved OEM partners PV-2Tracking Provenance N/AYesN/APage 19 and Developing a SYNNEX only Baseline uses approved OEM partners RA-3Risk AssessmentN/AYesN/APage 20 SYNNEX only uses approved OEM partners SA-4Acquisition Process | N/AYesN/APage 21 Requirements SYNNEX only uses approved OEM partners SA-8Security Engineering N/AYesN/APage 22 Principles SYNNEX only uses approved SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 vi|Page 488: SYNNEX Corporation Supply Chain Management (SCRM) Plan OEM partners SA-11Developer Security N/AYesN/APage 23 Training and SYNNEX only Evaluation uses approved OEM partners SA-12Supply Chain N/AYesN/APage 24 Protection (SCP) SYNNEX only uses approved OEM partners SA-15Development N/AYesN/APage 25 Process, Standards, SYNNEX only and Tools uses approved OEM partners SA-18Tamper Resistance N/AYesN/APage 25 and Detection SYNNEX only uses approved OEM partners SA-19Component N/AYesN/APage 26 Authenticity SYNNEX only uses approved OEM partners SI-2Flaw RemediationN/AYesN/APage 27 SYNNEX only uses approved OEM partners SI-4Information System N/AYesN/APage 28 Monitoring SYNNEX only uses approved OEM partners SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 vii|Page 4891 SYNNEX Corporation Supply Chain Management (SCRM) Plan SI-7Software, Firmware, N/AYesN/APage 28 and Information SYNNEX only Integrity uses approved OEM partners Acronyms Common Abbreviations APTAdvanced Persistent Threat BCPBusiness Continuity Plan BIABusiness Intelligence Analytics CFRCode of Federal Regulations CIOChief Information Officer CISOChief Information Security Officer CMVPCryptographic Module Validation Program CPOChief Privacy Officer DLPData Loss Prevention DNSDomain Name System DRPDisaster Recovery Plan EDMEnterprise Data Management FARFederal Acquisition Regulation FIPS Federal Information Processing Standards FISMAFederal Information Security Management Act GDPRGeneral Data Protection Regulations ICTInformation and Communications Technology IEEE Institute of Electrical and Electronics Engineers ITLInformation Technology Laboratory IPSInternet Protocol Security IRPIncident Response Plan ISMSInformation Security Management Systems ISO/IECInternational Organization for Standardization/International Electrotechnical Commission KPIKey Performance Indicator LSILarge-Scale Integration NISTNational Institute of Standards and Technology OEMOriginal Equipment Manufacture OMBOffice of Management and Budget OTTPSOpen Trusted Technology Provider Standard POAMPublic Key InfrastructurePlan of Action and Milestones SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 viii|Page 4892 SYNNEX Corporation Supply Chain Management (SCRM) Plan PIIPersonally, identifiableinformation RMFRisk Management Framework SCRMSupply Chain RiskManagement SCRMPSupply Chain Risk Management Plan SIEMSecurity Information and Event Management SPSpecial Publication U.S.C.United States Code SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 ix|Page 4893 SYNNEX CORPORATION For Official Use Only 1ChapterIOverview Executive Summary SYNNEX Corporation,\[Synnex Corp\], a business process services company, provides Business-to-Business (B2B) services that help our customers and business partners grow and enhance their customer-engagement strategies. Headquartered in Fremont, CA, and with global operations.SYNNEX is an industry leader in Information Technology (IT) distribution and customer care outsourced services, operating in two business segments: Technology Solutions and Concentrix. SYNNEX is listed on the New York Stock Exchange (NYSE: SNX) and was ranked 169 on the 2018 Fortune 200. Given the prevalence of cybersecurity attacks,breaches, privacy,and data threats today, SYNNEX managesits information systems,assets, privacy, and data with due diligence and takesthe necessary steps to safeguard and protectits intellectual property, client information, and corporate assets. SYNNEX adheresto the standards, controls, guides, information security, privacy, and data protection requirements inaccordance withThe National Institute of Standards and Technology (NIST) Special Publications, International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) standards, and SYNNEX corporate plans, policies and procedures to protect SYNNEX from cyber-attacks, system and data vulnerabilities, and security, privacy and violations. Mission SYNNEX helps customers, business partners and employees achieve success through shared goals, strategies, resources and technology solutions. With wise investments, innovation and solutions-based products, we increase shareholder and corporate value to all stakeholders. Introduction The objective of the SYNNEX Supply Chain Risk Management Plan is to have a simple reference document that covers pertinent information about SYNNEXCorporation supply chain risk management plan, including its information environment, and its overall supply chain management activities, security, privacy,technology, and data posture. Thesupply chain risk management plan is an integral part of a risk management process designed to provide appropriate levels of data security and privacy for SYNNEXsupply chain management and information systems. The supply chain risk management plan will help determine the acceptable level of risk and the resulting security, data, and privacy requirements forSYNNEX supply chain management environment/operations. Page 1 SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 013 April 28, 2019 4894 SYNNEX Corporation Supply Chain Management (SCRM) Plan For the purposes of the supply chain risk management plan,SYNNEXconcentratedon thefollowing risk management focus areas: Level of FocusStandards & ControlsIdentifier ProgramSecurity Program Management PM ManagementAwareness and TrainingAT ManagementPersonal SecurityPS ManagementPlanningPL ManagementRisk AssessmentRA ManagementSystem & Services AcquisitionSA Operational Certification, Accreditation & Security Assurance CA Operational Contingency Planning CP Operational Incident Response IR Operational MaintenanceMA Operational Media ProtectionMP Operational Physical & Environmental ProtectionPE Technical Access ControlAC Technical Audit & AccountabilityAU Technical Configuration ManagementCM Technical Identification & AuthenticationIA Technical System & Communication ProtectionSC Technical System & Information Integrity SI Privacy Authority & PurposeAP Privacy Data Accountability, Audit & Risk ManagementAR Privacy Data Minimization & RetentionDM Privacy Data Quality & IntegrityDI Privacy Data SecuritySE Privacy Data TransparencyTR Privacy Data Use LimitationUL PrivacyIndividual Participation & Redress IP Table 1 Focus Areas SYNNEX Corporation uses NIST, ISO, SYNNEX plans, policies, procedures,and commercial best practices Supply Chain Risk Management processes,beginningwith validating procurement source selection strategy and supplier qualification and ending with proper disposition of equipment and completion of services provided to the government. incorporate equipment that has been properly examined through its procurement channel either during source selection or through SYNNEX-approved government and Original Equipment Manufacturer (OEM) qualified resellers. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 2|Page 4895 SYNNEX Corporation Supply Chain Management (SCRM) Plan SYNNEXstrategic procurement is focused on providing reseller partners with the resources and services they need to deliver the best solutions to their clients, all while increasing their profitability and maximizing their business. Approved (certified)suppliers have the appropriate quality control measures to prevent counterfeit items frombeing introduced into the supply chain, including: Approved / validated shipping methods Shippingin tamper-resistant packaging Control in all phases using electronic bar codingandoptical character recognition which tracks movement, provides lifecycle, recurring inventory Secure storage (with controlled access) Equipment handled by authorized and certified personnel Replacement equipment to be purchased from approved suppliers SYNNEXSupply Chain Risk Management Plan is aligned with the requirements set forth in NIST Special Publications, ISO, and Best Practices SYNNEX brings the most relevant technology solutions to the IT and consumer electronics markets to help our partners sustainably grow their business. We distribute more than 30,000 technology prod emerging manufacturers, and provide complete solutions to more than 20,000 resellers and retail customers in the U.S., Canada, and Japan. As part of our value-added services, SYNNEX provides a variety ofprofessional and marketing services, including demand generation; education and training; pre-and post- sales support; end-user enablement; server assessment; design and integration; product lifecycle support; contract design and assembly; and IT resourceplanning. In addition, SYNNEX provides a wide range of financial options to ensure that our partners always have the means to close deals. Our Westcon-Comstor Americas business operates in North and Latin America and focuses on security, collaboration, networking, and data center. Our expert technical knowledge and industry-leading partner programs are designed to keep our partners at the forefront of their markets to drive business and growth. Westcon-Comstor Americas goes to market under the Westcon andComstor brands. Our Hyve Solutions division designs, manufactures, and deploys cost-effective, energy- efficient data center servers and storage solutions worldwide to some of the largest data center users. SYNNEX technology innovative solutions include, but not limited to Internet of Things (IoT), Cloud Computing, Digital Signage, Device-as-a-Subscription,andIT Security, placing innovative products and services in customershands. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 3|Page 4896 SYNNEX Corporation Supply Chain Management (SCRM) Plan Distribution Services In our Technology Solutions segment, wepurchase peripherals, IT systems, system components, software, networking equipment, consumer electronics and complementary products from our primary suppliers and sell them to our reseller and retail customers. We perform a similar function for our distribution of licensed software products. Our reseller customers include value-added resellers, or VARs, corporate resellers, government resellers, system integrators, direct marketers, and national and regional retailers. In Technology Solutions, we also provide comprehensive IT solutions in key vertical markets such as government and health care, and we provide specialized service offerings that increase efficiencies in the areas of print management, renewals, networking, logistics services, and supply chainmanagement. Additionally, within our Technology Solutions segment, we provide our customers with systems design and integration solutions for data center servers and storage solutions built specifically to our ibute more than 30,000 technology products (as measured by active SKUs) from more than 300 IT, CE, and OEM suppliers to more than 20,000 resellers, system integrators, and retailers throughout the United States, Canada, Japan, Mexico, China and Latin America. We combine our core strengths in distribution with our customer-engagement services to help our customers achieve greater efficiencies in time to market, cost minimization, real-time linkages in the supply chain, and after-market product support. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 4|Page 4897 SYNNEX Corporation Supply Chain Management (SCRM) Plan 2ChapterIIMethodology Approach SYNNEX developed the ICT Supply Chain Risk Management Plan using The National Institute of Standards and Technology, Special Publications(SP) 800-53/800-171/800- 161/NISTIR 7622, (Controls), International Organization forStandardization (ISO), International Electrotechnical Commission (IEC),(Standards), SYNNEX policy, plans, procedures,and commercial best practicestactics, techniques, and procedures. SYNNEX leveragesthe Department of Homeland Security (DHS), National Cybersecurity and Communications Integration Center(NCCIC), andCyber Security Evaluation Tool (CSET) to conduct adeep dive analyst and assessment of SYNNEXsupply chain risk management posture. SYNNEX developedthe SCRM Plan utilizing a moderate impact baseline to address the twenty-six (26) controls and standards which consisted of two hundred and two (202) privacy, security,and data assessment questions that align directly to the security, and privacy controls, standardsin accordance with, NIST, ISO/IEC, SYNNEX plans, policies, procedures and best practices. Assessment Process: 1.Categorized and organizedselected standards and controls. 2.Determined assurance levels. 3.Answered questions. 4.Analyzed results. The Supply Chain Risk Management Plan focused on several categories (e.g., ICT SCRM, Risk Management,Security Controls, Infrastructure, Ecosystem, Encryption, Data Privacy, Data Policy, Data Discovery, Data Handling, Data Remediation, Incident Response, Audits, Procurement, Warehouse, Transportation, Distribution, Back-End office, and Custer experience, and OEM Supply Chain Operations). Other focus areas included Data Flow, Business Processes, Vulnerability Scans, Threat Intelligence, Security Awareness Program (Training), Environmental, Waste Management, Certifications, and Plans, Policies, and Procedures review. SYNNEX uses a three-Tiered risk management approach (Tier 1, 2 & 3i.e. Threats, Vulnerabilities, Scenarios, Methods, and ICT Supply Chain Constraints) for identifying and remediating security risk and impact to the organization, and incorporates processes improvement as required. Threats include: Threat Agent, Counterfeiters, Insider Threat, Foreign Intelligence, Malicious Code Insertion, Tampering with Supplies,Industrial Espionage,and Intellectual Capital / Property Loss. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 5|Page 4898 SYNNEX Corporation Supply Chain Management (SCRM) Plan 3Chapter IIISupply Chain Risk Management (SCRM) Plan Risk Management Model SYNNEX adheres to NIST Special Publications Risk Management Frameworkand Security Objectives-Related security controls that support confidentiality, integrity, and availability security objectives. Organizational Inputs Laws, Directives,Policy, Plans, Procedures, Guideline Strategic Goals, Objectives and Mandates Information Security Framework and Requirements Priorities, Resources Availability, Funding, Timeline and Milestones Categorize Information Systems (FIPS 199 & NIST SP 800-60) Select Security Controls (FIPS 200 & NIST SP 800-53) Implement Security Controls (NIST SP 800-160) Assess Security Controls (NIST SP 800-53A) Authorize Information Systems (NIST SP 800-37) Monitor Security Controls (NIST 800-137) Architecture Description Mission/Business Processes FEA Reference Models Segment and Solution Architectures Information System Boundaries Information Security Control Objectives Program o The focus is on information security program-level security topics o This focus is on the overall framework for the program to govern management, operational, technical and privacy controls Management o The focus is on techniques and concerns that are normally addressed by management in SYNNEX o These focus on the management of the information security program and the management of risk within SYNNEX Operational o The focus on techniques and concerns that are generally implemented and executed by people, as opposed to systems, that are put in place to improve the security of a particular system or group of systems SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 6|Page 4899 SYNNEX Corporation Supply Chain Management (SCRM) Plan o These often require technical or specialized expertise; often relying upon management activities as well as technical controls Technical o The focus on processes and technologies that computer system control or execute o These are dependent upon the proper functioning of the system for their effectiveness and therefore require significant operational considerations Privacy o The focus is on controls that impact Personally Identifiable Information (PII) o These are dependent upon the proper functioning of the other classes of controls for their effectiveness and therefore require significant operational considerations Organizational Chart The organizational charts below illustratethree dimensions of the company 1. Strategy, 2. Operations, and 3. Technology. See Appendix D. Corporate Team (CEO Direct Reports) The Chief Executive Officer (CEO) is responsible for establishing the direction, strategy and growth of the company. Corporate Team (CFO Direct Reports) The Chief Financial Officer (CFO) is responsible for the financial stability of the company;liance team, human resources, and internal audit team; and supporting the technology team. Technology Team (President, WTSD Direct Reports) The Worldwide Technology Solutions Distribution President leads the technology team and business operations as it relates to solutions delivery, distribution, engineering, security, and technology. Certificates SYNNEX Corporation Certificate of Registration SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 7|Page 489: SYNNEX Corporation Supply Chain Management (SCRM) Plan Synnex Corporation, 5559 Automall Parkway, Fremont, CA, 94538, USA ISO 9001:2015, Certification Number: 87147/A/0003/UK/En Warehouse, Storage, Pick-Pack-Ship RMA, Date 11/10/2018, Expires 11/9/2021 SYNNEX Corporation Certificate of Registration Synnex Corporation,44201 Noble Drive, Fremont, CA, 94538, USA ISO 9001:2015, Certification Number: 87147/B/0001/UK/En The Provision of OEM and Hyve Contract Assembly Services Which Include Assembly, Subassembly, Test, Pack, Pack and Ship Operations for Data Storage and Data Services,Date 11/10/2018, Expires 11/9/2021 SYNNEX Corporation Certificate of Registration Synnex Corporation,10381 Stateline Road, Olive Branch, MS, 38654, USA ISO 9001:2015, Certification Number: 87147/A/0002/UK/En Contract Assembly and Shipment of Services, Personal Computers, Peripherals and Related Components, Date 10/10/2018, Expires 11/9/2021 SYNNEX Corporation Certificate of Registration Synnex Corporation, 455 Research Drive, Southaven, MS, 38672, USA ISO 9001:2015, Certification Number: 87147/A/0004/UK/En The Provision of OEM and Hyve Contract Assembly Services Which Include Assembly,Subassembly, Test, Pack, Pack and Ship Operations for Data Storage and Data Services, Date 10/10/2018, Expires 11/9/2021 SYNNEX Corporation Certificate of Registration Synnex Corporation, 44201 Noble Drive, Fremont, CA, 94538, USA ISO 14001:2015, Certification Number: 87147/A/0001/UK/En Integration of Computers and Related Equipment and Distribution, Date 3/24/2018, Expires 323/2021 Audits Fremont, CA ISO Quality Last Audit10/10/18 ISO Quality Next AuditTentative 10/1/2019 ISO Environment Last Audit03/04/2018 ISO Environment Next Audit04/24/2019 Olive Branch, MS ISO Quality Last Audit10/24/2018 ISO Quality Next AuditTentative 10/1/2019 SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 8|Page 48:1 SYNNEX Corporation Supply Chain Management (SCRM) Plan Southaven, MS ISO Quality Last Audit10/24/2018 ISO Quality Next AuditTentative 10/1/2019 Policies SYNNEX Environmental Policy(hosted on website) o SYNNEX recognizes and accepts its responsibility to be a good steward of the environment and to help achieve a state of sustainable development. In support of these responsibilities,SYNNEX has established the following commitments: o Compliance withall applicable state, federal, and local legal requirements with a goal of going beyond compliance wherever practical and possible. o Prevention of pollution in all its forms. o Conservation of natural resources, including energy, through source reduction, reuse, and recycling wherever practical. o Continual environmental performance improvement through the involvement of all SYNNEX employees, subcontractors, suppliers, and partnership with the local community. o Integrate environmental considerations into our business activities. o Ensure that our employees have the awareness, skills, and knowledge to carry out this policy and encourage respect for the environment. SYNNEX Corporation Quality Management System, ISO9001:2015 Standard ANSI/ISO/ASQ 9001-2015, hosted on SYNNEX Intranet SYNNEX Corporation Supply Chain Risk Management (GE-2-039), hosted on SYNNEX Intranet SYNNEX Corporation Summary of Security Documents (NO: IT-1-005), hosted on SYNNEX Intranet SYNNEX Corporation Network Security Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Acceptable Use Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Password Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Remote Access Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Network Change Policy, Corporate, hosted on SYNNEX SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 9|Page 48:2 SYNNEX Corporation Supply Chain Management (SCRM) Plan Intranet SYNNEX Corporation Firewall and Internet Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Incident Response Plan, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Cyber Security Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Security Awareness Training Policy, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Change Request Form,Corporate, hosted on SYNNEX Intranet only SYNNEX Corporation Data Centers, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Guide to Identify Phishing or Fraudulent Emails, Corporate, hosted on SYNNEX Intranet SYNNEX Corporation Business Continuity Plan, Corporate, hosted on SYNNEX Intranet NIST Based Supply Chain Control Areas of Responsibility Please refer to Appendix A, NIST Based Supply Chain areas of responsibility. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 10|Page 48:3 SYNNEX Corporation Supply Chain Management (SCRM) Plan AT-1 Security Awareness and Training Policies and Procedures AT-1Security Awareness and Training Policies and Procedures (ICT SCRM Awareness & Training) AssuranceYesReference(s): Tier 1 & 2 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53,800-161, FIPS 200 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: AT-1, AT-2, AT-3, AT-4, AT-5, PL-4, PS-7, SA-3, SA-12, SA-16, PM- 14,CA-2, CA-7, CP-4&IR-3 Summary of Security Control Implementation SYNNEX Corporation has an effective enterprise-wide Security Awareness and ICT Supply Chain Risk Management training program that takes a holistic approach and considers workforce which include Corporate Headquarters, United States, Canada, Japan Distribution, Data Center, Consumer Electronics & Gaming, and Westcon-Comstor Americas. Trainingis done according to roles, position, title, and responsibilities of individuals, as well as the specific supply chain risk management and security requirements of the organization and the information systems to which personnel have authorized access. Training is focused on making the workforce aware of ICT SCRM concerns and successful strategy. Training is conducted at all levels. Training is focused on supply chain operations, risk, execution functions, supply chain management (logistics) operations, contracting, procurement, acquisition, warehousing, distribution, shipping, program management, quality assurance, information technology, administrative operations, and elements of supply chain life cycle management. Training is conducted in multiple languages to accommodate the is provided to management, contractors, logistics professionals, contract professionals, sales team, legal, program managers, quality assurance professionals, system owners, shipping and receiving staff, enterprise architects, information system developers, software developers, acquisition/procurement officials, information system managers, system/network administrators, personnel conducting supply chain risk management operations, configuration management, auditing activities, personnel performing independent verification and validation activities, security control assessors, and other personnel having access to system-level software. Adequate security-related technical training isspecifically tailored for assigned duties. Security awareness,ICT SCRM training,and role-based security training applies to contractorsand consultants providing services to federal agencies. SYNNEX has a mature and comprehensive security awareness and ICT SCRM training program,with policies and procedures designed with technical measurement, metrics, and enforcement when possible, reinforced by training to fill gaps. Technical and administrative controls can be implemented to bound and SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 11|Page 48:4 SYNNEX Corporation Supply Chain Management (SCRM) Plan minimize the opportunity for people to make mistakes;training is focused on things that cannot be managed technically. In some cases, practical exercises are include in the security awareness and ICT SCRM training program, which include tabletop exercises; cyber-attacks;breaches;no-notice social engineering attempts to collect information, gain unauthorized access, or simulate the adverse impact of opening malicious email attachments or invoking, via spear phishing attacks, malicious web links, and supply chain adverse consequences. Training is essential to SYNNEX and helps in the reduction of security (physical and cyber-attacks) and supply chain misfortunes. Employees are given security awareness and ICT SCRM training as a part of their onboarding and/or annual training as required. SYNNEX documents the training process and managers review training on a quarterly, annual,and/or as-needs-dictate basis. Upon completion of ICT SCRM and Security Awareness Training, feedback is provided andalessons-learned document is generated for review and process improvement. Security Awareness and ICT Supply Chain Risk Training is also conducted at OEM facilities and locations by OEM security personnel. CM-1ConfigurationManagement Policy and Procedures CM-1Configuration Management Policy and Procedures AssuranceYesReference(s): Tier 1, 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53,800-12, 800-100, 800-128, Level 800-161 ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls:CM-1, CA-7, CM-2, CM-4, CM-5, CM-6, CM-9, SA-10, SI2, &SI-12 Summary of Security Control Implementation ICT SCRM configuration management plans meetthe requirementsin configuration management policies while being tailored to individual information systems and supply chain management operations. Our plans define detailed processes and procedures for tracking systems, components, devices, shipments, and configuration management operations to support system development life cycle activities at the information systems and supply chain management level. Our configuration management plan assists us with our tracking systems, components,and document management throughout the ICT supply chain infrastructure and life cycle management process. It helps us know exactly where assets are in the supply chain, and who owns the systems. Use of configuration management controls by system integrators, suppliers, external service providers, and brokers hasproven to be extremely valuable. development/acquisition phase of the system development and supply chain life cycle. Our configuration management plans help in a threefold manner: (1) they have a huge SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 12|Page 48:5 SYNNEX Corporation Supply Chain Management (SCRM) Plan impact on all facets of the supply chain (logistics) operations, information technology and security; (2) our configuration management policy and procedures help us address the entire supply chain management life cycle process,which includesfull SDLC; (3) our procedures factor in removing components to and from the SYNNEX information system boundary, and consider configuration items, data retention, date in motion, data at rest, and data in transit for configuration items and corresponding metadata and tracking of the configuration item and its metadata. We also interface with our service providers, as applicable in enhance our configuration management process. o update configuration settings and baselines, how to maintain information system component inventories, how to control development, test, and operational environments, and how to develop, release, and update key documents. Configuration Management Plans are developed, documented, and disseminated to specific individuals identified in the company. Policies are detailed in nature, and clearly define purpose, scope, audience, goals, objectives, roles, responsibilities, management commitment, coordination among organizational entities, compliance, governance, supply chain management operations and security. Procedures, and Playbooks are developed to facilitate the implementation of the configuration management policy and associated configuration management controls. Weekly, Monthly, Quarterly, Semi-Annual, and Annual reviews and updates are conduct on a scheduledcadence and/or as needs dictate. Policy and Procedures are developing using applicable federal laws, Executive Orders, directives, regulations, policies, standards, guidance, and SYNNEX requirements/mandates.OEM security controls are implemented into our ICT supply chain management operations and protocols. CM-3 Configuration Management | Change Control CM-3Configuration Management | Change Control AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53, 800-12& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: CM-3,CA-7, CM-2, CM-4, CM-5, CM-6, CM-9, SA-10, SI2, &SI-12 Summary of Security Control Implementation SYNNEXConfiguration Change Control Review Board determines the types of changes to the information system and ICT SCRM that are configuration-controlled. The Change Review Board is responsible for the reviewing process as it relatesto configuration-controlled changes to the ICT SCRM, and information system and approves and/or disapproves such changes with explicit consideration for security and SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 13|Page 48:6 SYNNEX Corporation Supply Chain Management (SCRM) Plan system impact analyses. Audit and review activities associated with configuration- controlled changes to the ICT SCRM and information systemsare coordinated. The Configuration Change Review Board provides oversight to determine organization- defined configuration changes. SYNNEX implements ICT supply chain management infrastructure and secure system configuration reviews, updates, testing, system patches, and vulnerabilities scans based on industry recognized best practices, and adheres to access control, identify and authorization, and configuration management policy and procedures as a part of ICST SCRM and new system installations and upgrades. This controls support and enhance the trackability of ICT SCRM to collect and manage change control data.SYNNEX adheres to industry commercialbest practices standards for ICT SCRM, hardware, software and new installation standards. SYNNEX reviews ICT SCRM and architectural topology and configuration drawings, and updates SCRM changes to baseline configurations for components and configuration items of information systems, changes to configuration settings for information technology products (e.g., operating systems, applications, firewalls, routers, and mobile devices), unscheduled/unauthorized changes, and changes to remediate vulnerabilities. include Configuration Control Boards (CCB) that approve proposed changes to systems. For new developmentinformation systems or systems undergoing major upgrades, organizations consider including representatives from development organizations on the Configuration Control Boards. Auditing of changes includes activities before and after changes are made to organizational information systems,as well as the auditing activities required to implement such changes. The Configuration Change Control Review Board is the only body who can approve or disapprove ICT SCRM and IT changes, modification, upgrades, test, or degradation to the system. The process is documented and achieved for historical use and artifacts.SYNNEX Management and the Configuration Change Control Review Boardreview all OEM changes and/or modifications as it relates to ICT SCRM operational and protocol. CM-5 Configuration Management | Access Restriction CM-5Configuration Management | Access Restriction AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53,800-128& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: CM-3, AC-3, AC-6, PE-3,AU-2, AU-12, AU-6, CM-3, CM-6,AU-7, CM- 5, PE-6, PE-8,CM-7, SC-13&SI-7 SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 14|Page 48:7 SYNNEX Corporation Supply Chain Management (SCRM) Plan Summary of Security Control Implementation SYNNEX defines, documents, approves, and enforces physical and logisticalaccess restrictions associated with ICT SCRM changes to the information system and change management policy and procedures. Changes to ICS SCRM hardware, software, and/or firmware components of information systemscan potentially have significant effects on the overall security of the systems. Therefore, SYNNEX permits only qualified and authorized individuals to access information systems for purposes of initiating changes, including upgrades and modifications. SYNNEX maintains access records to ensure that configuration change control is implemented and to support after-the-fact actions should organizations discover any unauthorized changes. Access restrictions for change also include software libraries, physical and logical access controls (data centers environment, security appropriations, rings of security, virtual servers, etc.), workflow automation, media libraries, abstract layers (e.g., changes implemented into third-party interfaces rather than directly into information systems), and change windows (e.g., changesthatoccur only during specified times, making unauthorized changes easy to discover). Access restrictions are automatically enforced, and Information Systems enforces access restrictions and supports auditing of the enforcement actions. SYNNEX prevents the installation of organization-defined software and firmware components without verification that the component has been digitally signed using a certificate that is recognized and approved by the organization. Software and firmware components are prevented from installation unless signed with recognized and approved certificates include software and firmware version updates, patches, service packs, device drivers, and basic input output system (BIOS) updates. SYNNEX identifies applicable software and firmware components by type, by specific items, or a combination of both. SYNNEX uses digital signatures, tokens, and certifications to verify signatures for authentication. SYNNEX employs dual authorization to ensure that changes to selected information system components and information cannot occur unless two qualified individuals approve such changes. SYNNEX exercises ICS SCRM limiting privileges to change information system components with respect to operational systems. SYNNEX uses Archer and other monitoring, tracking, and reporting systems, applications, and tools for support configuration Access Restrictions for Change activities.SYNNEX ConfigurationChange Control Review Board reviews all OEM changes and/or modifications as it relates to ICT SCRM operational and protocol. CM-8 Configuration Management | Component Inventory CM-8Configuration Management | Component Inventory AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53,800-128& 800161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 15|Page 48:8 SYNNEX Corporation Supply Chain Management (SCRM) Plan Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: CM-8,CM-2, CM-6, PM-5,SI-7,AC-17, AC-18, AC-19, CA-7, SI-3, SI- 4, SI-7, & RA-5 Summary of Security Control Implementation SYNNEX implements a ICT SCRM global centralized information system component inventories database that includes components from all organizational information systems and outlier systems. The inventory includes mission critical component assets within the information system and ICT supply chain infrastructure, and system-specific information component, information system association, and information system owner(s). Information deemed necessary for effective accountability of information system components includes hardware inventory specifications;software license information;software version numbers;component owners;and for networked components, devices, machine names and network addresses. Inventory specifications include manufacturer, device type, model, serial number, and physical location. Information is documented and used as required for ICS SCRM accountability, refresh operations, investigations and IT/Security operations. SYNNEX maintains an up-to-date, complete, and accurate inventory as deemed reasonable. Inventory of baseline isalso captured. SYNNEX also employs automated mechanisms to detect the presence of unauthorized hardware, software, and firmware components within the information system environment, and takes appropriate action when an unauthorized component is detected. Other features include enhanced monitoring for unauthorized remote connections and mobile devices. Monitoring for unauthorized system components is accomplished by periodic scanning of systems. Automated mechanisms are implemented within information systems and in other separate devices. SYNNEX places ICS SCRM unauthorized information system components in separate domains and subnets,or otherwise quarantinessuch components. Dedicated individualsare responsible for information system component inventory operations. ICS SCRM Operations include inventory system components updates as an integral part of component installations, removals, and information system updates.SYNNEX has a rigorous component inventory which include OEM partners. SYNNEXConfiguration Change Control Review Board reviews all OEM component inventory changes and/or modifications as it relates to ICT SCRM operations.If contracts need to be adjusted to meet new SYNNEX requirements, the legal and contracting functions get involved. IR-4 (10) IncidentHandling | Supply Chain Coordination IR-4 (10)Incident Handling | Supply Chain Coordination AssuranceYesReference(s): Tier 1,2 & 3 Security Moderate NationalInstitute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53,800-61& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 16|Page 48:9 SYNNEX Corporation Supply Chain Management (SCRM) Plan Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: IR-4(10),AU-6, CM-6, CP-2, CP-4, IR-2, IR-3, IR-8, PE-6, SC-5, SC- 7, SI-3, SI-4, &SI-7 Summary of Security ControlImplementation SYNNEX has a mature ICT SCRM incident response plan that includes the core incident response handling capabilities (e.g., preparation, detection, analysis, containment, eradication, and recovery). ICT SCRM activities embedded in the plan include roles for system/product developers, integrators, manufacturers, packagers, assemblers, distributors, vendors, end-users, and OEM partners. SYNNEX is prepared to support and coordinate incident handling activities involving supply chain events withother organizations (e.g., OEM vendors, customers, local, state and government activities) team(s) and legal department. SYNNEX is prepared to react to supply chain incidents involving security compromises, breaches involving information system components, information technology products, development processes or personnel, and distribution processes or warehousing facilities. SYNNEX conducts security awareness training and tabletop exercisesto help mitigate security events/incidences. SYNNEX adheres to NIST SP 800-61 and 800-53 for incident response handling. IR-6 (3) Incident Reporting | Coordination with Supply Chain IR-6 (3)Incident Reporting | Coordination with Supply Chain AssuranceYesReference(s): Tier 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53,800-161& 800-61 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: IR-6(3),AU-6, CM-6, CP-2, CP-4, IR-2, IR-3, IR-8, PE-6, SC-5, SC-7, SI-3, SI-4, SI-7IR-4, IR-5, &IR-8, Summary of Security Control Implementation When a SYNNEX employee is onboarded, they are given security awareness training. Training helps employees to understand the threat landscape, bad actors, how to identify malicious attacks, vulnerabilities, and how to report incidents. Additional training is given to employees with technical responsibilities on how to respond and report incidentsResponse Team isgiven in-depth training in incident response activities, including how todeal with investigations, analysis, and reporting ofincidentsat the local, state, federal, government, and US- CERT levels. SYNNEX employees are trainedto communicate security incident SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 17|Page 48:: SYNNEX Corporation Supply Chain Management (SCRM) Plan information to systemsintegrators, (OEM) suppliers,and external service providers,and open two-waycommunications to protect company information. In addition, SYNNEX employees are trained to ensure that information is reviewed andapproved for sending based on its agreements with the suppliers. Employees know that incident reporting data is adequately protected for transmission and received by approved individuals only. The IR Team is trained on preparation, detection, analysis, containment, eradication, recovery, and how to work with legal and other outside agencies and activities. The IR Team understands the IR plans, policies, procedures, guidelines, federal regulations and incident handling operations. PE-3 Physical Access Control PE-3Physical Access Control AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53, 800-73, 800-76, 800-78, Level 800-116; ICD 704, 705; DoD Instruction 5200.39; Personal Identity Verification (PIV) in Enterprise Physical Access Control System (E-PACS)& 800-161 ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: PE-3,AU-2, AU-6, MP-2, MP-4, PE-2, PE-4, PE-5, PS-3, &RA-3 Summary of Security Control Implementation SYNNEX has a comprehensive Physical Secure plan as a part of the Business Continuity Plan (BCP). The plan applies to SYNNEX ICT supply chain employees, contractors, consultants, and visitors. A validation process is in place based on SYNNEX definedrequirements and policy prior to granting access to the ICT supply chain infrastructure, IT environment, and other relevant elements. Guards are in place in strategic locations to safeguard and protect SYNNEX employees and visitors. Physical access devices are deployed, such as keys, locks, combinations, cameras, motion detectors, card readers, and other physical security devices. Physical access control systems comply with applicable federal laws, Executive Orders, directives, policies, regulations, standards, and guidance. SYNNEX subscribes to the Federal Identity, Credential, and Access Management Program,which provides implementation guidance for identity, credentials, and access management capabilities for physical access control systems. SYNNEX also has audit logs employed and accessedas required. There are card readers and guards at restricted access points,which include facility access points, interior access points to information systems and/or components requiring supplemental access controls, or both. SYNNEX has determined the extent, frequency, and/or randomness of security checks to adequately mitigate risk associated with exfiltration. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 18|Page 4911 SYNNEX Corporation Supply Chain Management (SCRM) Plan SYNNEX has implemented tamper detection/prevention at selected hardware components and anti-tamper technologies (e.g., tamper-detection seals and anti-tamper coatings) to detect hardware alterations through counterfeiting and other supply chain- related risks. SYNNEX is taking extraordinary measures to protect and safeguard SYNNEX employees, equipment, assets, and intellectual property. The SVP IT and/or his/her designated representative can grant access to privilege users to support ICS SCRM information systems and infrastructure. Processes are in place to efficiently revokeunwanted users, system integrators, external service providers, and suppliers needing access to physical facilities and information systems.OEM partners are integrated into the Business Continuity Plan as applicable. PE-20 Asset Monitoring and Tracking PE-20Asset Monitoring and Tracking AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53, 800-73&800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: PE-20&CM-8 Summary of Security Control Implementation SYNNEX utilizes asset locations monitoring and tracking technologies (i.e., OCR, Infrared scanners, RFID, and digital signature) to ensure that critical assets such as vehicles or essential information system components remain inauthorized locations. Activities are logged and monitored. Components transported between protected storage areas awaiting disposition, testing, maintenance, and/or disposal are also tracked and monitored. SYNNEX has employed CCTV cameras and monitoring devices to monitor the location and movement of defined assets. Asset location technologies are employed in accordance with applicable federal laws, Executive Orders, directives, regulations, policies, standards, and guidance.OEM partners utilize asset monitoring, anti-tampering, detection, and tracking technology to support SYNNEX ICT SCRM program and operations. PV-2 Tracking Provenance and Developing a Baseline PV-2Tracking Provenance and Developing a Baseline AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 19|Page 4912 SYNNEX Corporation Supply Chain Management (SCRM) Plan Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: PV-2,CM-3, CM-5, CM-6, CM-6 (1), CM-6 (2), CM-8, CM-8 (4), CM-8 (6), CM-8 (7), CM-8 (8), CM-8 (9), CM-9, CM-10 (1), CM-11, &Sa-12 (14) Summary of Security Control Implementation SYNNEXprovenance tracking and baseline apparatus helps with the tracking and monitoring ofICS SCRM components, artifacts, service providers, documents,and data collection throughout the supply chain. The SYNNEX unique identification baseline is data-driven, utilizes secure data encryption technology,and leverages cloud computing technology to monitor, document, and track assets and supplies as it traverses though the ICT supply chain pipeline. The SYNNEX baselines providedfrom systems and components leveraging information systems, data, and components within the ICT supply chain infrastructure. This effort enhances the tracking, documents, and disseminates to relevant supply ICT chain change management. It also provides individual tracking, monitoring, and processes to access changes to the provenance of components, applications, data, tools, and processes in global information system and ICT supply chain infrastructure. As asafety and security feature, the application ensures non-repudiation of provenance information and the provenance change records including when, what, and to whom. The provenance and baseline will be integrated into other smart technology applications and Internet of provenance will validate to detect unauthorized tampering and modification throughout the ICT supply chain, especially during repairs/refurbishing, by comparing the updated provenance with the original baseline provenance. SYNNEXtracking of provenance baselines and swim lanes will be advantages in system configuration management mechanisms. SYNNEX should realize near real-time traceability and accountability. SYNNEXtracking provenance and baseline model will be useful on several fronts as it matures. SYNNEX OEM partners utilize asset monitoring, detection, and tracking technology to support SYNNEX ICT SCRM tracking provenance program/ operations. RA-3 Risk Assessment RA-3Risk Assessment AssuranceYesReference(s):Tier 1, 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53, 800-12, 800-30,800-100 Level & 800-161 ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 20|Page 4913 SYNNEX Corporation Supply Chain Management (SCRM) Plan Evaluation Tool (CSET) Related Controls: RA-3&PM-9 Summary of Security Control Implementation 3. Risk and Impact are ranked and rated according to criticality, vulnerability, threats, security, company assets, (RMP) outlines mission criticalrisk and impact to the ICS SCRM landscape and environment,and helps combat risk and reduce exposure and impact to the company. Data is collected and analyzed to assessrisk and performance. Risk assessments are conducted at all three tiers for analysis. Tier 1 data is the primary data stream,followed by tier 2 and 3. Information is scrutinized for impact and risk to the organization. Results are documentedand recommendationsare made,along with a remediation plan and process improvement course-of-action plans.Risk assessments are conducted at the strategic, tactical, and operational levels, include at the OEM level,on a scheduled basis and/or when mission needs require. SA-4 Acquisition Process | Requirements SA-4Acquisition Process | Requirements AssuranceYesReference(s): Tier 1,2 &3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SA-4 Summary of Security Control Implementation SYNNEXacquisition process is an integrated process that follows supply chain risk management best practicesand NIST (Federal Information Systems and Organizations) guidelines. The acquisition strategy establishes a baseline and tailorable ICT supply chain security requirements to apply to system integrators, suppliers, ecosystems, and external service providers. Our acquisition approach adheres to regulatory requirements which include technical requirements;chain of custody;transparency and visibility; sharing information on information and supply chain security incidents throughout the supply chain, rules for disposal or retention of elements such as components, data, or intellectual property;and other relevant requirements. We incorporate critical elements, includingICT supply chain,to demonstrate a capability to remediate emerging vulnerabilities based on open source information and other sources, and to identify requirements for managing intellectual property ownership and responsibilities for elements such as software code, data and information, as well as manufacturing, development,integration environment, designs, and proprietary processes when SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 21|Page 4914 SYNNEX Corporation Supply Chain Management (SCRM) Plan provided to the organization for review or use. Establish a plan for migration that can support system and mission operations and ensure that system integrators, suppliers, and/or external service provider can provide insights plans for end-of-life of components. Establish a plan for acquisition of spare parts to ensure adequate supply. Work with the supplier, system integrator, or external service provider to identify and define existing and acceptable incident response and information sharing processes, including inputs on vulnerabilities from other organizations within their supply chains, and define requirements for functional properties and implementation information, as well as any development methods, techniques, or practices which may be relevant. We strive to establish and maintain verification procedures and criteria for delivered products and services and ensure that the continuous monitoring plan includes supply chain aspects in its criteria. Monitoring includes, but not limited to monitoring of and evaluate the acquired work processes and work products where applicable, for process improvement and remediation as required. Report information security weaknesses and vulnerabilities detected during the use of ICT products or services to appropriate stakeholders, including OEMs where relevant. Review and confirm that the delivered product or service complies with the agreement on an ongoing basis and articulate any circumstances when secondary market components may be permitted. SA-8 Security Engineering Principles SA-8Security Engineering Principles AssuranceYesReference(s):Tier 1,2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SA-8,PM-7, SA-3, SA-4, SA-17, SC-2&SC-3 Summary of Security Control Implementation When SYNNEX develops new security applications, code, algorithms, and/or introduces new products and services to the environment, SYNNEX security engineers apply NIST, ISO/IEC, and best practices information system security engineering principles. These principles include system design requirements, specifications, development, implementation, testing, integration, and modification of information systems. These principlesare also included in legacy applications and system enhancements to the environment. Security engineering principles are the foundation for developing secure and reliable information systems and applications. Security principles apply to system upgrades, skip packages, information system reform initiatives and modernization. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 22|Page 4915 SYNNEX Corporation Supply Chain Management (SCRM) Plan Before new security software, firmware, applications, services or components are considered for implementation into the environment, SYNNEX security engineers conduct a feasibility study, analyze the current state of the environment, and study all facets of the environments. Security engineering principles must be able to accommodate business and technical needs and be secure. Security engineers analyze the environment by security stacks, layers,and protocolsto see if new and/or legacy upgrades will support the infrastructure. When designing new security applications or introducing new software, firmware and/or components to the landscape, system engineers develop layered security protections protocol and incorporate proven security requirements (security controls) into the system development life cycle, delineating physical and logical security trust and boundaries. Security engineers document the processes and incorporate best practices security policy and procedures in the architecture, includingsecurity controls as a part of the information system engineering design. Before new systems, applications, components and upgrades are introduced into the environment, SYNNEX security engineers conduct system tests,perform threat modeling, develop use cases, check for threat agentsandviruses, conduct penetration tests,and mitigate risk before deploying in the environment. Developers are given training on the new applications, components and services. At the end of the development, an acceptance test is conducted and signed off by management for security, functionality, and reliability. SA-11Developer Security Training and Evaluation SA-11Developer Security Training and Evaluation AssuranceYesReference(s): Tier 1, 2 &3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018,15408,Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeitproducts, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SA-11,CA-2, CM-4, SA-3, SA-4, SA-5&SI-2 Summary of Security Control Implementation When SYNNEX security engineers and developers develop new system applications, software, hardware,orfirmware,and/or introduce new information systems, components and information services, into the environment, a detailed security assessment and project plan is developed. The assessment plan includes, but isnot limited to performance testing, unit testing, system integration testing, security testing and regression. Test are evaluated and analyzed for completeness, reliability, security and functionality. The assessment plan also includes flaw remediation processesand developmental testing of security controls at all post-design phases of the system development lifecycle. Security testsfocus on security controls, implementation, SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 23|Page 4916 SYNNEX Corporation Supply Chain Management (SCRM) Plan operating as advertised, and operational intent, and are designed to support security policy and procedures. Flaws are remediated and tested. Security engineers and developers conduct rigorous testing of OEM software, firmware and components by leveraging web-based scanning applicationsandby conducting penetration testingwith sophisticated tools, applications and binary analyzers. Engineers and developers also conduct source code reviews, as well as in-depth testing of artifacts, business rules, and processes. Test must pass all security assessment criteria,and remediation activities must be resolved and tested before applications, information systems, components, or information services can be integrated into the environment. The security assessment plan is well documentedand is approvedby management and the configuration management board. SA-12Supply Chain Protection (SCP) IR-6 (3)Supply Chain Protection (SCP) AssuranceYesReference(s): Tier 1, 2 &3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: IR-6(3),AT-3, CM-8, IR-4, PE-16, PL-8, SA-3, SA-4, SA-8, SA-10, SA- 14, SA-15, SA-18, SA-19, SC-29, SC-30, SC-38&SI-7 Summary of Security Control Implementation SYNNEX protects its supply chain operations from threats to information systems, system components,and information services by fortifying its physical and logical environment as a part of its security and information protection apparatus strategy. Information systems, components, applications, and information system services are securedthrough the implementation ofa security protectionplan. The plan encompasses the security life cycle management which includes information systems, applications, system components, and information system services ((i.e., design, development, manufacturing, picking, packing, pulling, assembly, distribution, transportation, system integration, documenting, operations, maintenance, end of life). ity protection plan includes security awareness training at all levels of the organization. The organization is educated on the risk, threats, and security vulnerabilities and violations facing supply chain operations and how to mitigate these risks. The company is trained to be vigilant in vetting personnel in every areaof operations, using tamper-resistant packagingduring shipment and warehousingto protect development and mission critical plans, policies, and procedures. Personnel are encouraged to report unusual activity and security violations to management. All reports are taken seriously, and immediate action is taken as required. OEM partners participate SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 24|Page 4917 SYNNEX Corporation Supply Chain Management (SCRM) Plan as required. SA-15 Development Process, Standards, and Tools SA-15Development Process, Standards, and Tools AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SA-15,SA-3&SA-8 Summary of Security Control Implementation SYNNEX has an arsenal of documented,detailed engineering processes, standards, controls, information systems, system components, services, and tools. Processes and standards and tools development adheres to NIST SP 800-53, 800-161, FIPS 199, 200, ISO/IEC, OEM, and Best Practices security controls and cyber security framework. Tools include COTS, GOTS, software, firmware applications, hardware, analytics, forecasting, modeling, MS suite, program management, Visio, CAD, prediction, and specialized applications. Development documents include, but are not limited to engineering drawings, topology drawings, schematics, flowcharts, network diagrams, wiring diagrams, swim lanes, modeling, and analytics (KRI/KPI) reports. Processes and tools include strategic, tactical, and operational environment / landscape drawings, cyber security evaluation tools, supply chainrisk management evaluation tools, vulnerability, threat, business intelligence, impact, and risk models and analysis applications. SYNNEX processes focus on mission critical threat and security analysis, information system components, system integrations,testing, and process improvement. Tools include code source monitoring and analysis, threat modeling, scanning tools, data scrapping application, simulation software, and impact to the system and environment reports. SYNNEX processes, workflow, engineering, waterfall diagrams, and program management plans are reviewed by management and approved by the configuration management, risk management, compliance and legal teams as required. OEM partners also play an active role in the development process, standards, and tools operations as required by SYNNEX. SA-18 Tamper Resistance and Detection SA-18Tamper Resistance and Detection AssuranceYesReference(s): Tier 1, 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 25|Page 4918 SYNNEX Corporation Supply Chain Management (SCRM) Plan Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SA-18,PE-3, SA-12&SI-7 Summary of Security Control Implementation SYNNEX has a mature tamper protection and detection program in place,leveraging state-of-the-art tactics, techniques, technologies, and strategy to protect information systems, system components, and information services. SYNNEX uses RFID, OCR, badging, locks, cameras, guards, doors, security motion intrusion detectors, monitoring tools, alerts and other related tamper-resistant and detection applications / devices to combat both physical and logistical tampering. High-risk areas such as data centersand secure areas with sensitive information or equipment are isolated and/or blocked off to the public. Tampering detection devices / applications are applied to information systems, system components, and information system services and are constantly monitored and scrutinized. Components are monitored for tampering and theft, and violations are procedures are well documentedand are exercised on a daily basis. If an incident is reported, immediate action is taken, and measures are put in place to resolve the issue. The tamperingprotection and detection policy and procedures are reviewed on a quarterly basis and/or as needs dictate. Process improvement initiatives are implemented as required.OEM suppliers play an important role in the planning, distribution, application, and reporting of tampering and detection operations. SA-19 Component Authenticity SA-19Component Authenticity AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SA-19,PE-3, SA-12&SI-7 Summary of Security Control Implementation SYNNEX ICT SCRM Anti-Counterfeit policy and procedures are in alignment with NIST, ISO/IEC, Federal Laws, and best practices and are exercisedon a daily basis. SYNNEX SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 26|Page 4919 SYNNEX Corporation Supply Chain Management (SCRM) Plan takes counterfeiting very seriously and does their due diligence to safeguard against counterfeit of components and information systems. SYNNEX only purchasesitems from approved OEM vendors and does not buy from unauthorized distributors or third- party vendors. All purchasesgo through an approved vendor process and the entire process is documented and monitored. If a suspected counterfeit transaction or event is reported, immediate action is taken by SYNNEX and reported. Counterfeit may occur at the organizational, distributor (OEM), vendor, and/or developer level. SYNNEX is diligently on the lookout for counterfeit components, information systems, source code, andmanufacturing. Tampering applications and detection measuresare inspected throughout the supply chain management process. SI-2 Flaw Remediation SI-2Flaw Remediation AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level Federal Information Processing Standard Publication 200 ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SI-2,CA-2, CA-7, CM-3, CM-5, CM-8, MA-2, IR-4, RA-5, SA-10, SA- 11&SI-1 Summary of Security Control Implementation SYNNEX reviews, tests, scans, and monitors all software and firmware being introduced into the environment by approved OEM distributors. Software and firmware applications are tested frequently with anti-virus software, system scans, and penetration teststo check the reliability, security, and functionally of the software and firmware. Updates and remediation activities are implemented if applications are out of tolerance and require patching or updates. If a software and/or firmware application requires remediation, only authorized IT personnel may apply patches, hotfixes, upgrades, or skip packages, as required by the OEM and the configuration management board. SYNNEX leadership approves all tests, updates and skip packages, and documents the entire process and approval process. After remediation actives are complete, software and firmware enhancements/fixes are tested before being put into the production environment. SYNNEX documents all low-level software and firmware patches, hotfixes, andupgrades in a remediation plan of action and milestone plan,and action is taken at the appropriate time. Before SYNNEX applies remediation activities, it always considers the risk, impact and vulnerability to the business. SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 27|Page 491: SYNNEX Corporation Supply Chain Management (SCRM) Plan SI-4 Information System Monitoring SI-4Information System Monitoring AssuranceYesReference(s): Tier 1, 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level Federal Information Processing Standard Publication 200 ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security Evaluation Tool (CSET) Related Controls: SI-4,AC-3, AC-4, AC-8, AC-17, AU-2, AU-6, AU-7, AU-9, AU-12, CA- 7, IR-4, PE-3, RA-5, SC-7, SC-26, SC-35, SI-3&SI-7 Summary of Security Control Implementation SYNNEX employs sophisticated external and internal security event monitoring tools, applications, agents (i.e., intrusion detection systems, intrusion prevention systems, malicious code protection software and scanning) and alert monitoring to observe and detect security events, incidences, anomalies, suspected unauthorized access, changes in the system behavior, modifications, enhancements, and unusual activity in SYNNEX ICT supply chain environment and information system boundaries, firewalls, and demilitarizedzones. SYNNEX leverages five rings of security to support information system monitoring (e.g., email filtering, workstation security, firewall, automated backup, and employee training). Monitoring includes automated and manual monitoring of SYNNEX data center, cloud environment, servers, routers, gateways, backbone, trust, email, and network operations. Metadata is constantly monitored and scanned on a systematic basic. Data files, catalogs, data warehouses, libraries, databases, and search engines are scannedfor malicious activity, breaches, data leakage, and security violations. SYNNEX also monitors ISP system and employee activity. SYNNEX follows NIST, ISO and Best Practices concerning information system monitoring. SI-7 Software, Firmware, and Information Integrity SI-7Software, Firmware, and Information Integrity AssuranceYesReference(s): Tier 2 & 3 Security Moderate National Institute of Standards and Technology (NIST) Assessment Special Publication (SP) 800-53& 800-161 Level Federal Information Processing Standard Publication 200 ISO/IEC 20243-1:2018, Information Technology, Open Trusted Technology Provider Standard (O-TTPS), Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC Department of Homeland Security (DHS) Cyber Security SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013 April 28, 2019 28|Page 4921 SYNNEX Corporation Supply Chain Management (SCRM) Plan Evaluation Tool (CSET) Related Controls: SI-7,SI-7 (11), (12)&(13) Summary of Security Control Implementation SYNNEX adheres to NIST SP 800-53, 800-161, and FIPS 22 as it pertains to ICT Supply Chain Risk Management practices, standards, guidelines, policy, and procedures. SYNNEX Systems and Information Integrity policy and procedures are assets, ecosystem, verification protocol, security information and event management tools, applications, agents, program requirements, standards, and specifications. ICT supply chain risk, security controls, malicious code (binary / machine executable code), and counterfeit protection measures are included in the systems and information integrity policy and procedures. SYNNEX conducts source code reviews on a systematic basis, and has a rigorousdata loss prevention program to protect data-in- transit, data-in-motion, and data-at-ally tested (i.e., manual test, penetration test, and automated test) and verified for unauthorized access, vulnerabilities, breaches, security violations, malicious code, botnet attacks, counterfeit, and suspected changes in the ICT SCRM environment. SYNNEX uses a variety of verification tools and applications to test for unauthorized access in the environment, has strict business rules concerning privileged access, and does not allow any person and/or persons to have keys to the kingdom.Checks and balances are put in place both logically and physically to protect SYNNEX environment and information systems within the ICT SCRM apparatus. Software deployment, modifications, and changes to the systems and/or applications must be vetted through the Configuration Management Board and tested in the development environment before it can be introduced into the production environment. Software and/or firmware integrity monitoring and testing includes operating system, system applications, metadata, parity checks, cryptographic hashes,and other related internal and application testing and monitoring. All software and firmware ispurchased and approved by authorized OEM and/or verified distributors. 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Uif!TZOOFY!Ejggfsfodf TZOOFY!tpmwft!uif!qv{{mf!pg!dpnqmfyjuz!bspvoe!JpU! boe!nblft!tfmmjoh!tjnqmf/!Xf!qspwjef!uif!dpnqmfuf! fdptztufn!pg!qspevdut!boe!tfswjdft!uibu!fobcmf! dpnqbojft!up!npojups!usbotqpsubujpo!tztufnt!boe! qfsgpsnbodf!fggjdjfoumz!boe!dptu.fggfdujwfmz/ ! !!!Fyqfsjfodfe!ufbn;!!Xf!ibwf!tvckfdu!nbuufs! fyqfsut!jo!fevdbujpo-!qvcmjd!tbgfuz-!usbotqpsubujpo-! boe!npsf/!!! ! !!Bttfttnfou0eftjho;!Xf!pggfs!tpmvujpo!qspwjefst!! b!sbohf!pg!qsf.tbmft!dpotvmubujpo!tvqqpsu!tfswjdft-! jodmvejoh!bttfttnfout-!efwjdf!tfmfdujpo-!njhsbujpo! tusbufhjft-!dpoofdujpo!xjui!PFNt-!gjobodjbm! bmufsobujwft-!boe!efqmpznfou0mphjtujdt!tpmvujpot/!! ! !!Tpmvujpo!Efwfmpqnfou;!Xf!qspwjef!bddftt! up!pohpjoh!ufdiojdbm!tvqqpsu!gps!PFNt!boe! sftfmmfst!cz!efwfmpqjoh!ufdiopmphz!tpmvujpot!uifjs! foe!vtfst!offe/!! FOHBHF!OPX ! !!Po.Tjuf!Efqmpznfou!Tfswjdft;!!Xf!fotvsf!zpvs!! dvtupnfst!ibwf!po.ujnf!boe!sfbez.up.vtf!tpmvujpot!! Gps!rvpuft!ps!npsf!jogpsnbujpo-!! xijdi!efmjwfs!b!dpotjtufou-!gpdvtfe!bqqspbdi!up!zpvs! fnbjm!JpUAtzoofy/dpn/! ufdiopmphz!efqmpznfout/!! Dpqzsjhiu!3129!TZOOFY!Dpsqpsbujpo/!Bmm!sjhiut!sftfswfe/!TZOOFY-!uif!TZOOFY!Mphp-!boe!bmm!puifs!TZOOFY!dpnqboz-!qspevdu!boe! tfswjdft!obnft!boe!tmphbot!bsf!usbefnbslt!ps!sfhjtufsfe!usbefnbslt!pg!TZOOFY!Dpsqpsbujpo/!TZOOFY-!boe!uif!TZOOFY!Mphp!Sfh/! V/T/!Qbu/!'!Un/!Pgg/!Puifs!obnft!boe!nbslt!bsf!uif!qspqfsuz!pg!uifjs!sftqfdujwf!pxofst/ 4932 DBSSJFST SVHHFE!! SVHHFE!! NPCJMF!! NPCJMF!! EFWJDF DBNFSB LFZ!! DPNQPOFOUT Gps!npsf!jogpsnbujpo-!! fnbjm!JpUAtzoofy/dpn/!! DMPVE! SPVUFS NBOBHFNFOU )HBUFXBZ* DPOTPMF HQT0NPVOU! WJEFP! NBOBHFNFOUQPXFS!BEBQUPS! TPGUXBSFBOUFOOB! Dpqzsjhiu!3129!TZOOFY!Dpsqpsbujpo/!Bmm!sjhiut!sftfswfe/!TZOOFY-!uif!TZOOFY!Mphp-!boe!bmm!puifs!TZOOFY!dpnqboz-!qspevdu!boe! tfswjdft!obnft!boe!tmphbot!bsf!usbefnbslt!ps!sfhjtufsfe!usbefnbslt!pg!TZOOFY!Dpsqpsbujpo/!TZOOFY-!boe!uif!TZOOFY!Mphp!Sfh/! V/T/!Qbu/!'!Un/!Pgg/!Puifs!obnft!boe!nbslt!bsf!uif!qspqfsuz!pg!uifjs!sftqfdujwf!pxofst/ 4933 4934 4935 4936 4937 4938 4939 493: 4941 4942 4943 4944 4945 4946 4947 4948 4949 494: 4951 4952 April 28, 2023 Mr.Daniel Brennan jennifermce@synnex.com Vice President & Senior Counsel SYNNEX Corporation 39 Pelham Ridge Drive Greenville, SC 29615 Re: Renewal Award of Contract #R200803 Dear Mr. Brennan: Per official action taken by the Board of Directors of Region 4 Education Service Center on April 25, 2023,Region 4 ESCis pleased to announce that SYNNEX Corporationhas been awarded an annual contract renewal for the following, based on the sealed proposal submitted to Region 4 on July 14, 2020, and subsequent performance thereafter: Contract Cyber Security Solutions and Associated Products and Services The contract will expire on September 30, 2024,completing the fourth year of a five-year term contract. The contract is available through OMNIA Partners, Public Sector. Your designated OMNIA Partners, Public Sectorcontact is Deborah Bushnell, at (713) 554-7348or deborah.bushnell@omniapartners.com. The partnership between SYNNEX Corporation,Region 4 and OMNIA Partners, PublicSector can be of great help to participating agencies. Please provide copies of this letter to your sales representative(s) to assist in their daily course of business. Sincerely, Robert Zingelmann Chief Financial Officer, Finance and Operations Services 4953 April 26, 2024 Mr. Daniel Brennan jennifermce@synnex.com Vice President & Senior Counsel SYNNEX Corporation 39 Pelham Ridge Drive Greenville, SC 29615 Re: Renewal Award of Contract #R200803 Dear Mr.Brennan: Per official action taken by the Board of Directors of Region 4 Education Service Center on April 23, 2024,Region 4 ESCis pleased to announce that SYNNEX Corporationhas been awarded an annual contract renewal for the following, based on the sealed proposal submitted to Region 4 on July 14, 2020, and subsequent performance thereafter: Contract Cyber Security Solutions and Associated Products and Services The contract will expire on September 30, 2025,completing the fifth year of a five-year term contract. The contract is available through OMNIA Partners, Public Sector. Your designated OMNIA Partners, Public Sectorcontact is Deborah Bushnell, at (713) 554-7348 or deborah.bushnell@omniapartners.com. The partnership between SYNNEX Corporation,Region 4 and OMNIA Partners, Public Sector can be of great help to participating agencies. Please provide copies ofthis letter to your sales representative(s) to assist in their daily course of business. Sincerely, Jorgannie Carter Chief Financial Officer, Finance and Operations Services Region4EducationServiceCenter7145WestTidwellRoadHouston,Texas77092-2096 Phone: 713.462.7708 Fax: 713.744.6514 esc4.net RodneyWatson,PhD,ExecutiveDirector 4954