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OCEANSIDE HOSPITALITY INSTITUTE.
EXCELLENCE IN EDUCATION
December 30, 200 1
Mr. Jim Roberts
County Administrator, Monroe County
1100 Simonton
Key West, FL 33040
Dear Mr. Roberts:
This letter is to request that Jim Gilleran and/or Amy Culver be allocated ten minutes at
the January BOCC meeting in Key West during your "Sounding Board" hour.
Jim and Amy have developed a program and presentation to promote fiiendliness and
customer service throughout the city. Using the international sign ofhospitaJity - the
pineapple - this program reinforces the need to respect our island's only industry.
Originally a 20-25 power point presentation, Jim and Amy will condense the presentation
to fit the time limit. Upon completion of the presentation, Jim and Amy will present
pineapple pins to you and the County Commissioners to show support for this "friendly
attitude" that we need to display toward each other, as well as toward our guests. Given
the events of September 11, it is more important than ever that we are welcoming to
tourists. Attached is a Fact Sheet on the pineapple program that shows the support the
program has already received.
Commissioner Spehar participated in one of our seminars and urged that we get on the
schedule to make a presentation to the BOCC. The widespread television audience that
your meetings attract will help us to spread the word about this important program.
It is my understanding that the next Sounding Board will occur in the afternoon of
Wednesday, January 16,2002. Please schedule our presentation at a time certain if
possible. You can reach me at 295-9424 or 849-9424 to confinn our participation.
Thank. you for your consideration of this request.
~~~
Henry Woods
Executive Director OHI
405 'URaNIA STREET · SUITE 8 · KlY WEST. FLORIDA 33040
305-292-2068 · FAX 30S-l9S -68l / · www.oceontidehospito/lty.cam
2.~-<{ 'f-2...~ 2..' 5- 3 351
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KEY WEST UOSPITALllY AT ITS BEST
"PINEAPPLE PROaRAM"
A BRIEF HISTORY
The Key West Pineapple Program was conceived in 1999 by two business owners
concerned about the future of the hospitality industry and the resulting impact on the ecconomy.
The Program Details:
The HMini-Seminar. is a 20-25 minute multi-media presentation which is meant to reinforce
the need for recognition of the hospitality industry and concerns the basics in education of
hospitality. Upon completion of the seminar, participants are given a Key West Hospitality
Pineapple Pin which when worn demonstrates a committment to promoting Key West
Hospitality.
Who Participates:
We encourage Key West residents to take advantage of the "Mini-Seminar" and realize the
benefits. To date. The City of Key West. The Key West Chamber of Commerce, The Key West
Innkeepers Association, The Key West Restaurant and Bar AsSOCiation, The Bahama Village
Business Association. The Key West Association of Realtors and The Lodging Association of Key West
and the Aorida Keys have participated and endorsed this worthwhile program.
What The Future Holds:
O.H.I. and its Board of Directors are committed to furthering hospitality in Key West and the
Florida Keys. We want all members of the community participating. from the school system. the civic
organizations. government organizations, and private businesses. We encourage everyone to be a
part of the establishmem: of a permanent home for the ongoing specialized training in
Key West's # I industry.
~~NSlOC HO.!.~~<,:~~;!.~~~~
OCEANSIDE HOSPITALITY INSTITUTE
AMY CULVER-AVERSA 305-304-0225 · JIM GILLERAN 305-304-2400